{"jobs":[{"absolute_url":"https://job-boards.greenhouse.io/pagerduty/jobs/5814147004","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5057255004,"location":{"name":"Remote (USA)"},"metadata":[{"id":14493121004,"name":"Stock Plan","value":null,"value_type":"single_select"}],"id":5814147004,"updated_at":"2026-03-05T11:11:31-05:00","requisition_id":"EFY27461","title":"Account Executive - Denver","company_name":"PagerDuty","first_published":"2026-03-05T09:44:04-05:00","language":"en","content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;PagerDuty (NYSE:PD) is a leader in Digital Operations Management. In an always-on world, organizations of all sizes trust PagerDuty to help them deliver a perfect digital experience to their customers, every time. Teams use PagerDuty to identify issues and opportunities in real time and bring together the right people to fix problems faster and prevent them in the future. Over 13,000 organizations (including 60 of Fortune 100) rely on PagerDuty to succeed with Digital Transformation, Cloud Migration, and DevOps Modernization. Notable customers include GE, Cisco, Genentech, Electronic Arts, Cox Automotive, Netflix, Shopify, Zoom, DoorDash, Lululemon and more. We are expanding rapidly as a platform for Digital Operations Management using AI/ML and Automation and growing our adoption by Development, IT, Customer Service, Security, and other teams across the organization.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;PagerDuty is seeking an Account Executive (AE) to join our dynamic, customer-focused team! As an Account Executive you will be responsible for driving growth, expansion, and revenue within established customers through upsell, cross-sell, and strategic account development. This critical and senior-level, quota-allocated role builds and sustains long-term relationships with C-level executives and decision-making stakeholders through weekly/monthly in-person engagement and consultative selling. This role will successfully drive Operations Cloud conversions and multi-product adoption by applying PagerDuty\u0026#39;s Command of Message methodology, understanding customer financial priorities and budget cycles, and crafting cost-justified proposals that demonstrate high-value outcomes.\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;The ideal candidate is a strategic seller who thrives in fast-paced environments, excels at executive engagement, and has a proven track record of driving multi-product growth within existing customer portfolios.\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;KEY RESPONSIBILITIES\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul class=\u0026quot;ul1\u0026quot;\u0026gt;\n\u0026lt;li class=\u0026quot;li1\u0026quot;\u0026gt;Expand current customers and their current spend by quota allocation; identify and execute upsell and cross-sell opportunities across PagerDuty\u0026#39;s product portfolio\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;li1\u0026quot;\u0026gt;Influence C-level leaders through weekly/monthly in-person meetings; build and maintain strategic relationships with decision-makers and economic buyers\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;li1\u0026quot;\u0026gt;Develop comprehensive account plans that identify growth opportunities, competitive threats, and expansion strategies; maintain a deep understanding of customers\u0026#39; business priorities and budget cycles\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;li1\u0026quot;\u0026gt;Drive adoption of Operations Cloud to deliver visible customer value and expand platform usage\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;li1\u0026quot;\u0026gt;Apply Command of Message methodology to articulate business value; develop compelling business cases that align PagerDuty solutions to customer strategic initiatives\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;li1\u0026quot;\u0026gt;Execute complex, multi-product sales motions; coordinate with Solution Consultants for technical validation and proof-of-concept engagements\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;li1\u0026quot;\u0026gt;Partner with Customer Success Managers to monitor account health, identify expansion signals, and proactively address risks\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;li1\u0026quot;\u0026gt;Maintain accurate forecasting in Salesforce; manage sales pipeline with disciplined qualification using MEDDICC framework\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;li1\u0026quot;\u0026gt;Work closely with Solution Consultants, Customer Success, Product Management, and Renewal Managers to ensure a seamless customer experience\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;BASIC QUALIFICATIONS\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul class=\u0026quot;ul1\u0026quot;\u0026gt;\n\u0026lt;li class=\u0026quot;li1\u0026quot;\u0026gt;8+ years of experience in enterprise B2B sales, account management, or expansion roles within SaaS or cloud software.\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;li1\u0026quot;\u0026gt;Proven success managing a quota in complex, long-cycle enterprise sales.\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;li1\u0026quot;\u0026gt;Demonstrated experience selling to and influencing C-level executives.\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;li1\u0026quot;\u0026gt;Proficiency with Salesforce (SFDC) for pipeline management and forecasting.\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;li1\u0026quot;\u0026gt;Bachelor’s degree or equivalent experience.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;PREFERRED QUALIFICATIONS\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul class=\u0026quot;ul1\u0026quot;\u0026gt;\n\u0026lt;li class=\u0026quot;li1\u0026quot;\u0026gt;Expertise applying MEDDICC and Command of the Message (COM) methodologies.\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;li1\u0026quot;\u0026gt;Experience managing high-value accounts\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;li1\u0026quot;\u0026gt;Track record of success with multi-product sales and solution-based selling models.\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;li1\u0026quot;\u0026gt;Strong understanding of enterprise software ecosystems, Operations Cloud, or DevOps environments.\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;li1\u0026quot;\u0026gt;Strategic thinker with exceptional communication, negotiation, and relationship-building skills.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;The base salary range for this position is 130,000 - 154,000 USD. This role may also be eligible for bonus, commission, equity, and/or benefits.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our base salary ranges are determined by role, level, and location. The range, which is subject to change based on primary work location, reflects the minimum and maximum base salary we expect to pay newly hired employees for the position. Within the range, we determine pay for an individual based on a number of factors including market location, job-related knowledge, skills/competencies and experience.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Your recruiter can share more about the specific offerings for this role, as well as the salary range for your primary work location during the hiring process.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Hesitant to apply?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We encourage you to submit your resume even if you don\u0026#39;t meet every requirement. We value potential and consider each candidate\u0026#39;s full professional story. Whether you\u0026#39;re exploring a career change or taking your next step, we look forward to reviewing your application. If this just isn’t the right role or time - sign up for \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/jobalerts\u0026quot;\u0026gt;job alerts\u0026lt;/a\u0026gt;!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Where we work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty operates a hybrid work model with \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/locations\u0026quot;\u0026gt;offices\u0026lt;/a\u0026gt; in 8 major cities: Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. While we offer flexibility within our established locations, we \u0026lt;strong\u0026gt;cannot\u0026lt;/strong\u0026gt; employ candidates residing in:\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location restrictions: \u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;Australia:\u0026lt;/strong\u0026gt; Northern Territory, Queensland, South Australia, Tasmania, Western Australia\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;Canada:\u0026lt;/strong\u0026gt; Alberta, Manitoba, Newfoundland, Northwest Territories, Nunavut, PEI, Quebec, Saskatchewan, Yukon\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;United States:\u0026lt;/strong\u0026gt; Alaska, Hawaii, Iowa, Louisiana, Mississippi, Nebraska, New Mexico, Oklahoma, Rhode Island, South Dakota, West Virginia, Wyoming\u0026lt;br\u0026gt;\u0026lt;em\u0026gt;Candidates must reside in an eligible location, which vary by role.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;How we work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://careers.pagerduty.com/#values\u0026quot;\u0026gt;Our values\u0026lt;/a\u0026gt; guide how we support customers, collaborate with colleagues, develop products, and foster a culture of belonging. They define not just our actions, but what it means to be Dutonian.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;People Leaders at PagerDuty are responsible for creating high performance environments that drive accountability. PagerDuty has four key dimensions that define our Leadership Impact: Lead Self, Lead the Team, Lead the Business, and Lead the Future. Each dimension has three associated competencies to give leaders a shared language for guiding their development, career, promotion, and succession planning discussions. Our Manager Expectations serve as a practical guide for managers to understand their responsibilities, prioritize their efforts, and drive engagement and performance.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What we offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a global organization, our total rewards approach is competitive with industry standards and aligned with local laws and regulations. Learn more, including country-specific offerings, on our \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/global-benefits\u0026quot;\u0026gt;benefits site\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your package may include:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive salary\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comprehensive benefits package\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible work arrangements\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Company equity*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;ESPP (Employee Stock Purchase Program)*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Retirement or pension plan*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Generous paid vacation time\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid holidays and sick leave\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Dutonian Wellness Days \u0026amp;amp; HibernationDuty - companywide paid days off in addition to PTO\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid volunteer time off: 20 hours per year\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Company-wide hack weeks\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Mental wellness programs\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;*Eligibility may vary by role, region, and tenure\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About PagerDuty\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. The PagerDuty Operations Cloud is an AI-powered platform that empowers business resilience and drives operational efficiency for enterprises. With a generative AI assistant at its core, PagerDuty empowers teams to detect and resolve issues in real time, orchestrate complex workflows, and drive continuous improvement across their digital operations. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always-on digital experiences to modern businesses\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty is Great Place to Work-certified™, a Fortune Best Workplace for Millennials, a Fortune Best Medium Workplace, a Fortune Best Workplace in Technology, and a top rated product on TrustRadius and G2.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Go behind-the-scenes on our \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/home\u0026quot;\u0026gt;careers site\u0026lt;/a\u0026gt; and @pagerduty on Instagram.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Additional Information\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status. Your privacy is important to us. By submitting an application, you confirm that you have read and understand PagerDuty\u0026#39;s \u0026lt;a href=\u0026quot;https://www.pagerduty.com/privacy-policy/\u0026quot;\u0026gt;Privacy Policy\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email accommodation@pagerduty.com and we will work with you to meet your accessibility needs.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty uses the E-Verify employment verification program.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4012303004,"name":"Sales","child_ids":[4012321004,4012314004,4012315004,4012320004,4012316004,4012319004,4012317004,4012318004,4012313004],"parent_id":null}],"offices":[{"id":4005851004,"name":"Remote (USA)","location":null,"child_ids":[],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/pagerduty/jobs/5814164004","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5057268004,"location":{"name":"Remote (USA - New York City, NY)"},"metadata":[{"id":14493121004,"name":"Stock Plan","value":null,"value_type":"single_select"}],"id":5814164004,"updated_at":"2026-04-01T12:43:34-04:00","requisition_id":"EFY27462","title":"Account Executive (New York)","company_name":"PagerDuty","first_published":"2026-03-03T12:46:32-05:00","language":"en","content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;PagerDuty (NYSE:PD) is a leader in Digital Operations Management. In an always-on world, organizations of all sizes trust PagerDuty to help them deliver a perfect digital experience to their customers, every time. Teams use PagerDuty to identify issues and opportunities in real time and bring together the right people to fix problems faster and prevent them in the future. Over 13,000 organizations (including 60 of Fortune 100) rely on PagerDuty to succeed with Digital Transformation, Cloud Migration, and DevOps Modernization. Notable customers include GE, Cisco, Genentech, Electronic Arts, Cox Automotive, Netflix, Shopify, Zoom, DoorDash, Lululemon and more. We are expanding rapidly as a platform for Digital Operations Management using AI/ML and Automation and growing our adoption by Development, IT, Customer Service, Security, and other teams across the organization.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;PagerDuty is seeking an Account Executive (AE) to join our high-performing, customer-focused team! As an Account Executive, you will drive growth and expansion within an established customer portfolio, combining strategic account management with consultative enterprise selling. You’ll partner with C-level executives and key stakeholders to deliver measurable outcomes through Operations Cloud conversions and multi-product adoption. This is an exciting opportunity to shape the customer’s journey, close high-value deals, and accelerate PagerDuty’s growth in the enterprise market.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The ideal candidate is a relationship-driven sales professional who thrives in complex deal cycles, excels at executive engagement, and is passionate about delivering customer impact through innovative SaaS solutions.\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;KEY RESPONSIBILITIES\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Own and grow a defined set of enterprise accounts by driving upsell, cross-sell, and expansion opportunities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build and maintain trusted executive relationships through regular in-person engagement and consultative selling.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop and execute strategic account plans to identify growth areas, expansion pathways, and competitive positioning.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive adoption of PagerDuty’s Operations Cloud by articulating clear business value and ROI.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Execute complex, multi-product sales motions and partner with Solution Consultants for technical validation and proof-of-concept activities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain accurate forecasts and a disciplined pipeline in Salesforce using the MEDDICC framework.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with Customer Success, Product Management, and Renewals teams to ensure customer satisfaction and long-term retention.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;BASIC QUALIFICATIONS\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;8+ years of experience in B2B sales, account management, or expansion roles within SaaS or cloud software.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven success managing a quota in complex, long-cycle enterprise sales.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated experience selling to and influencing C-level executives.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficiency with Salesforce (SFDC) for pipeline management and forecasting.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bachelor’s degree or equivalent experience.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;PREFERRED QUALIFICATIONS\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Expertise applying MEDDICC and Command of the Message (COM) methodologies.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience managing high-value accounts\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Track record of success with multi-product sales and solution-based selling models.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong understanding of enterprise software ecosystems, Operations Cloud, or DevOps environments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strategic thinker with exceptional communication, negotiation, and relationship-building skills.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026amp;nbsp;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;The \u0026lt;span style=\u0026quot;text-decoration: underline;\u0026quot;\u0026gt;base\u0026lt;/span\u0026gt; salary range for this position is $130,000 - $154,000 USD. This role may also be eligible for bonus, commission (50/50 split), equity, and/or benefits.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our base salary ranges are determined by role, level, and location. The range, which is subject to change based on primary work location, reflects the minimum and maximum base salary we expect to pay newly hired employees for the position. Within the range, we determine pay for an individual based on a number of factors including market location, job-related knowledge, skills/competencies and experience.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Your recruiter can share more about the specific offerings for this role, as well as the salary range for your primary work location during the hiring process.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Hesitant to apply?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We encourage you to submit your resume even if you don\u0026#39;t meet every requirement. We value potential and consider each candidate\u0026#39;s full professional story. Whether you\u0026#39;re exploring a career change or taking your next step, we look forward to reviewing your application. If this just isn’t the right role or time - sign up for \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/jobalerts\u0026quot;\u0026gt;job alerts\u0026lt;/a\u0026gt;!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Where we work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty operates a hybrid work model with \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/locations\u0026quot;\u0026gt;offices\u0026lt;/a\u0026gt; in 8 major cities: Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. While we offer flexibility within our established locations, we \u0026lt;strong\u0026gt;cannot\u0026lt;/strong\u0026gt; employ candidates residing in:\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location restrictions: \u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;Australia:\u0026lt;/strong\u0026gt; Northern Territory, Queensland, South Australia, Tasmania, Western Australia\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;Canada:\u0026lt;/strong\u0026gt; Alberta, Manitoba, Newfoundland, Northwest Territories, Nunavut, PEI, Quebec, Saskatchewan, Yukon\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;United States:\u0026lt;/strong\u0026gt; Alaska, Hawaii, Iowa, Louisiana, Mississippi, Nebraska, New Mexico, Oklahoma, Rhode Island, South Dakota, West Virginia, Wyoming\u0026lt;br\u0026gt;\u0026lt;em\u0026gt;Candidates must reside in an eligible location, which vary by role.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;How we work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://careers.pagerduty.com/#values\u0026quot;\u0026gt;Our values\u0026lt;/a\u0026gt; guide how we support customers, collaborate with colleagues, develop products, and foster a culture of belonging. They define not just our actions, but what it means to be Dutonian.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;People Leaders at PagerDuty are responsible for creating high performance environments that drive accountability. PagerDuty has four key dimensions that define our Leadership Impact: Lead Self, Lead the Team, Lead the Business, and Lead the Future. Each dimension has three associated competencies to give leaders a shared language for guiding their development, career, promotion, and succession planning discussions. Our Manager Expectations serve as a practical guide for managers to understand their responsibilities, prioritize their efforts, and drive engagement and performance.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What we offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a global organization, our total rewards approach is competitive with industry standards and aligned with local laws and regulations. Learn more, including country-specific offerings, on our \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/global-benefits\u0026quot;\u0026gt;benefits site\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your package may include:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive salary\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comprehensive benefits package\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible work arrangements\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Company equity*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;ESPP (Employee Stock Purchase Program)*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Retirement or pension plan*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Generous paid vacation time\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid holidays and sick leave\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Dutonian Wellness Days \u0026amp;amp; HibernationDuty - companywide paid days off in addition to PTO\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid volunteer time off: 20 hours per year\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Company-wide hack weeks\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Mental wellness programs\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;*Eligibility may vary by role, region, and tenure\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About PagerDuty\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. The PagerDuty Operations Cloud is an AI-powered platform that empowers business resilience and drives operational efficiency for enterprises. With a generative AI assistant at its core, PagerDuty empowers teams to detect and resolve issues in real time, orchestrate complex workflows, and drive continuous improvement across their digital operations. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always-on digital experiences to modern businesses\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty is Great Place to Work-certified™, a Fortune Best Workplace for Millennials, a Fortune Best Medium Workplace, a Fortune Best Workplace in Technology, and a top rated product on TrustRadius and G2.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Go behind-the-scenes on our \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/home\u0026quot;\u0026gt;careers site\u0026lt;/a\u0026gt; and @pagerduty on Instagram.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Additional Information\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status. Your privacy is important to us. By submitting an application, you confirm that you have read and understand PagerDuty\u0026#39;s \u0026lt;a href=\u0026quot;https://www.pagerduty.com/privacy-policy/\u0026quot;\u0026gt;Privacy Policy\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email accommodation@pagerduty.com and we will work with you to meet your accessibility needs.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty uses the E-Verify employment verification program.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4012303004,"name":"Sales","child_ids":[4012321004,4012314004,4012315004,4012320004,4012316004,4012319004,4012317004,4012318004,4012313004],"parent_id":null}],"offices":[{"id":4005851004,"name":"Remote (USA)","location":null,"child_ids":[],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/pagerduty/jobs/5634303004","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4973804004,"location":{"name":"San Francisco"},"metadata":[{"id":14493121004,"name":"Stock Plan","value":null,"value_type":"single_select"}],"id":5634303004,"updated_at":"2026-03-04T08:31:29-05:00","requisition_id":"EFY26245","title":"Account Executive (San Francisco)","company_name":"PagerDuty","first_published":"2025-08-29T12:52:37-04:00","language":"en","content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;PagerDuty (NYSE:PD) is a leader in Digital Operations Management. In an always-on world, organizations of all sizes trust PagerDuty to help them deliver a perfect digital experience to their customers, every time. Teams use PagerDuty to identify issues and opportunities in real time and bring together the right people to fix problems faster and prevent them in the future. Over 13,000 organizations (including 60 of Fortune 100) rely on PagerDuty to succeed with Digital Transformation, Cloud Migration, and DevOps Modernization. Notable customers include GE, Cisco, Genentech, Electronic Arts, Cox Automotive, Netflix, Shopify, Zoom, DoorDash, Lululemon and more. We are expanding rapidly as a platform for Digital Operations Management using AI/ML and Automation and growing our adoption by Development, IT, Customer Service, Security, and other teams across the organization.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Location: San Francisco, CA- Hybrid\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Overview of the Role\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty is seeking an Enterprise Growth Account Executive with experience selling SaaS products to Enterprise accounts. In this role, you will report to a Regional Sales Director. We are seeking a dynamic sales champion who not only embraces technology but also knows how to excel while doing it! We\u0026#39;re on the lookout for someone with a consultative sales approach, a proven knack for driving sales growth, and the ability to captivate a tech-savvy audience.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you will exhibit all the characteristics associated with a high performance sales culture, specifically leading and managing a pipeline of opportunities within our existing accounts to deliver results against sales targets. Your target accounts will fit our ideal customer profile model in the +$500 million in revenue space and focused on approximately 12-20 accounts. You will need to have the ability to go wide within accounts to align our operations cloud story to different stakeholders (multi-product catalog).\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a customer-centric organization, PagerDuty places immense value on delivering exceptional sales experiences. Your mission will be to go above and beyond, ensuring our customers receive nothing short of the finest sales journey imaginable.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This isn\u0026#39;t just a job—it\u0026#39;s an opportunity to showcase your sales prowess, leverage your tech-savviness, and inject your vibrant personality into every interaction. Join PagerDuty and be a part of a thrilling sales adventure where you\u0026#39;ll thrive, have fun, and make a significant impact!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Key Responsibilities:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Value Selling-\u0026amp;nbsp; Focus on highlighting the unique PD value and benefit our products and services can provide to a customer. It goes beyond just features and price, emphasizing the impact and solutions that address the customer\u0026#39;s specific needs or challenges\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Possess a deep understanding of the problems and focus areas of your stakeholders and effectively communicating the technical wins and strategic business outcomes we can align to and drive with a PagerDuty partnership\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develops strategic plans that anticipate and address customer needs and preferences based on competitor knowledge and industry trends\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identifies long-term strategies to grow accounts by aligning with our customers Big Problems and objectives\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Sales Effectiveness- Establishing, overseeing and maintaining genuine connections with customers\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Negotiate positive business outcomes with existing customers for PagerDuty\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Managing and closing complex, multi-product sales cycles in the +$500 million in revenue space\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Conducts consistent and effective conversations with senior-level executives (VP+) to garner interest and support for new initiatives\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong presentation skills verbally and visually by customizing content and slides to an internal or external audience; Shares information with customers to build credibility, show integrity, and highlight the value of PagerDuty; and tailors presentations to suit the audience\u0026#39;s level and interests.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Encourages positive conversations between existing customers and sales teams, leading to solutions aligned with the customer\u0026#39;s strategic vision.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Sales Execution- Ensuring that one’s own and other’s work and information are complete and accurate; careful preparation for meetings and presentations; following up with others to ensure that agreements and commitments have been fulfilled to contribute to PagerDuty\u0026#39;s long-term strategic initiatives\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Planning - Mapping out your territory assignment, priority account targets and working with your greater support team to drive an effective territory strategy\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Utilize historical data and market trends to provide accurate forecasts to management\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Prospecting - leveraging our Marketing, Alliances, BDR programs to develop a point of view and approach to opening net new logo opportunities with a specific focus on Executive level alignment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Create effective strategies and qualify opportunities within accounts, including plans for winning business for PagerDuty\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Documenting key qualification details, including use case, purchase timeframes, and next steps (MEDDICC \u0026amp;amp; COM Framework)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proactively engages internal resources and partners at the right time and in the right manner in order to move the sales process forward throughout their accounts.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Basic Qualifications\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;8-12 years field sales experience, preferably in software sales / SaaS sales\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;4-6 years of experience expanded into new areas of existing accounts\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Enterprise Account Management experience with $500M+, Fortune 500 and Global 2000 companies\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Sold in a multi-product selling environment before\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Travel expectations around 30%\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Preferred Qualifications\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Effective time management, complex deal management, account planning, and analytical skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Consistent track record of exceeding sales targets\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Self-sufficient with the ability to work independently and collaboratively\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Previous Sales Methodology training (e.g. MEDDIC, SPIN, Command of Message, Challenger Sales)\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty is a flexible, hybrid workplace. We embrace and encourage in-person working as an integral part of our culture. Both our employees and external research tells us that co-located collaboration strengthens connections, drives innovation, and accelerates learning.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;If you are within a 50 mile radius of the San Francisco office, it is required to come in two times per week, so you can thrive in your new role and fully embrace being a Dutonian!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The base salary range for this position is 130,000 - 150,000 USD. This role may also be eligible for bonus, commission, equity, and/or benefits.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our base salary ranges are determined by role, level, and location. The range, which is subject to change based on primary work location, reflects the minimum and maximum base salary we expect to pay newly hired employees for the position. Within the range, we determine pay for an individual based on a number of factors including market location, job-related knowledge, skills/competencies and experience.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Your recruiter can share more about the specific offerings for this role, as well as the salary range for your primary work location during the hiring process.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Hesitant to apply?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We encourage you to submit your resume even if you don\u0026#39;t meet every requirement. We value potential and consider each candidate\u0026#39;s full professional story. Whether you\u0026#39;re exploring a career change or taking your next step, we look forward to reviewing your application. If this just isn’t the right role or time - sign up for \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/jobalerts\u0026quot;\u0026gt;job alerts\u0026lt;/a\u0026gt;!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Where we work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty operates a hybrid work model with \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/locations\u0026quot;\u0026gt;offices\u0026lt;/a\u0026gt; in 8 major cities: Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. While we offer flexibility within our established locations, we \u0026lt;strong\u0026gt;cannot\u0026lt;/strong\u0026gt; employ candidates residing in:\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location restrictions: \u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;Australia:\u0026lt;/strong\u0026gt; Northern Territory, Queensland, South Australia, Tasmania, Western Australia\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;Canada:\u0026lt;/strong\u0026gt; Alberta, Manitoba, Newfoundland, Northwest Territories, Nunavut, PEI, Quebec, Saskatchewan, Yukon\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;United States:\u0026lt;/strong\u0026gt; Alaska, Hawaii, Iowa, Louisiana, Mississippi, Nebraska, New Mexico, Oklahoma, Rhode Island, South Dakota, West Virginia, Wyoming\u0026lt;br\u0026gt;\u0026lt;em\u0026gt;Candidates must reside in an eligible location, which vary by role.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;How we work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://careers.pagerduty.com/#values\u0026quot;\u0026gt;Our values\u0026lt;/a\u0026gt; guide how we support customers, collaborate with colleagues, develop products, and foster a culture of belonging. They define not just our actions, but what it means to be Dutonian.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;People Leaders at PagerDuty are responsible for creating high performance environments that drive accountability. PagerDuty has four key dimensions that define our Leadership Impact: Lead Self, Lead the Team, Lead the Business, and Lead the Future. Each dimension has three associated competencies to give leaders a shared language for guiding their development, career, promotion, and succession planning discussions. Our Manager Expectations serve as a practical guide for managers to understand their responsibilities, prioritize their efforts, and drive engagement and performance.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What we offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a global organization, our total rewards approach is competitive with industry standards and aligned with local laws and regulations. Learn more, including country-specific offerings, on our \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/global-benefits\u0026quot;\u0026gt;benefits site\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your package may include:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive salary\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comprehensive benefits package\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible work arrangements\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Company equity*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;ESPP (Employee Stock Purchase Program)*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Retirement or pension plan*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Generous paid vacation time\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid holidays and sick leave\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Dutonian Wellness Days \u0026amp;amp; HibernationDuty - companywide paid days off in addition to PTO\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid volunteer time off: 20 hours per year\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Company-wide hack weeks\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Mental wellness programs\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;*Eligibility may vary by role, region, and tenure\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About PagerDuty\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. The PagerDuty Operations Cloud is an AI-powered platform that empowers business resilience and drives operational efficiency for enterprises. With a generative AI assistant at its core, PagerDuty empowers teams to detect and resolve issues in real time, orchestrate complex workflows, and drive continuous improvement across their digital operations. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always-on digital experiences to modern businesses\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty is Great Place to Work-certified™, a Fortune Best Workplace for Millennials, a Fortune Best Medium Workplace, a Fortune Best Workplace in Technology, and a top rated product on TrustRadius and G2.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Go behind-the-scenes on our \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/home\u0026quot;\u0026gt;careers site\u0026lt;/a\u0026gt; and @pagerduty on Instagram.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Additional Information\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status. Your privacy is important to us. By submitting an application, you confirm that you have read and understand PagerDuty\u0026#39;s \u0026lt;a href=\u0026quot;https://www.pagerduty.com/privacy-policy/\u0026quot;\u0026gt;Privacy Policy\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email accommodation@pagerduty.com and we will work with you to meet your accessibility needs.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty uses the E-Verify employment verification program.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4012303004,"name":"Sales","child_ids":[4012321004,4012314004,4012315004,4012320004,4012316004,4012319004,4012317004,4012318004,4012313004],"parent_id":null}],"offices":[{"id":4005840004,"name":"San Francisco","location":"San Francisco, California, United States","child_ids":[],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/pagerduty/jobs/5751681004","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":null,"location":{"name":"Remote (USA)"},"metadata":[{"id":14493121004,"name":"Stock Plan","value":null,"value_type":"single_select"}],"id":5751681004,"updated_at":"2026-03-18T12:17:52-04:00","requisition_id":null,"title":"Account Executive (US)","company_name":"PagerDuty","first_published":"2026-01-07T10:33:59-05:00","language":"en","content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;PagerDuty (NYSE:PD) is a leader in Digital Operations Management. In an always-on world, organizations of all sizes trust PagerDuty to help them deliver a perfect digital experience to their customers, every time. Teams use PagerDuty to identify issues and opportunities in real time and bring together the right people to fix problems faster and prevent them in the future. Over 13,000 organizations (including 60 of Fortune 100) rely on PagerDuty to succeed with Digital Transformation, Cloud Migration, and DevOps Modernization. Notable customers include GE, Cisco, Genentech, Electronic Arts, Cox Automotive, Netflix, Shopify, Zoom, DoorDash, Lululemon and more. We are expanding rapidly as a platform for Digital Operations Management using AI/ML and Automation and growing our adoption by Development, IT, Customer Service, Security, and other teams across the organization.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;PagerDuty is seeking an Account Executive (AE) to join our high-performing, customer-focused team! As an Account Executive, you will drive growth and expansion within an established customer portfolio, combining strategic account management with consultative enterprise selling. You’ll partner with C-level executives and key stakeholders to deliver measurable outcomes through Operations Cloud conversions and multi-product adoption. This is an exciting opportunity to shape the customer’s journey, close high-value deals, and accelerate PagerDuty’s growth in the enterprise market.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The ideal candidate is a relationship-driven sales professional who thrives in complex deal cycles, excels at executive engagement, and is passionate about delivering customer impact through innovative SaaS solutions.\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;KEY RESPONSIBILITIES\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Own and grow a defined set of enterprise accounts by driving upsell, cross-sell, and expansion opportunities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build and maintain trusted executive relationships through regular in-person engagement and consultative selling.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop and execute strategic account plans to identify growth areas, expansion pathways, and competitive positioning.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive adoption of PagerDuty’s Operations Cloud by articulating clear business value and ROI.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Execute complex, multi-product sales motions and partner with Solution Consultants for technical validation and proof-of-concept activities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain accurate forecasts and a disciplined pipeline in Salesforce using the MEDDICC framework.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with Customer Success, Product Management, and Renewals teams to ensure customer satisfaction and long-term retention.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;BASIC QUALIFICATIONS\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;8+ years of experience in enterprise B2B sales, account management, or expansion roles within SaaS or cloud software.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven success managing a quota in complex, long-cycle enterprise sales.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated experience selling to and influencing C-level executives.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficiency with Salesforce (SFDC) for pipeline management and forecasting.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bachelor’s degree or equivalent experience.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;PREFERRED QUALIFICATIONS\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Expertise applying MEDDICC and Command of the Message (COM) methodologies.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience managing high-value accounts\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Track record of success with multi-product sales and solution-based selling models.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong understanding of enterprise software ecosystems, Operations Cloud, or DevOps environments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strategic thinker with exceptional communication, negotiation, and relationship-building skills.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Hesitant to apply?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We encourage you to submit your resume even if you don\u0026#39;t meet every requirement. We value potential and consider each candidate\u0026#39;s full professional story. Whether you\u0026#39;re exploring a career change or taking your next step, we look forward to reviewing your application. If this just isn’t the right role or time - sign up for \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/jobalerts\u0026quot;\u0026gt;job alerts\u0026lt;/a\u0026gt;!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Where we work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty operates a hybrid work model with \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/locations\u0026quot;\u0026gt;offices\u0026lt;/a\u0026gt; in 8 major cities: Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. While we offer flexibility within our established locations, we \u0026lt;strong\u0026gt;cannot\u0026lt;/strong\u0026gt; employ candidates residing in:\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location restrictions: \u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;Australia:\u0026lt;/strong\u0026gt; Northern Territory, Queensland, South Australia, Tasmania, Western Australia\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;Canada:\u0026lt;/strong\u0026gt; Alberta, Manitoba, Newfoundland, Northwest Territories, Nunavut, PEI, Quebec, Saskatchewan, Yukon\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;United States:\u0026lt;/strong\u0026gt; Alaska, Hawaii, Iowa, Louisiana, Mississippi, Nebraska, New Mexico, Oklahoma, Rhode Island, South Dakota, West Virginia, Wyoming\u0026lt;br\u0026gt;\u0026lt;em\u0026gt;Candidates must reside in an eligible location, which vary by role.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;How we work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://careers.pagerduty.com/#values\u0026quot;\u0026gt;Our values\u0026lt;/a\u0026gt; guide how we support customers, collaborate with colleagues, develop products, and foster a culture of belonging. They define not just our actions, but what it means to be Dutonian.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;People Leaders at PagerDuty are responsible for creating high performance environments that drive accountability. PagerDuty has four key dimensions that define our Leadership Impact: Lead Self, Lead the Team, Lead the Business, and Lead the Future. Each dimension has three associated competencies to give leaders a shared language for guiding their development, career, promotion, and succession planning discussions. Our Manager Expectations serve as a practical guide for managers to understand their responsibilities, prioritize their efforts, and drive engagement and performance.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What we offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a global organization, our total rewards approach is competitive with industry standards and aligned with local laws and regulations. Learn more, including country-specific offerings, on our \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/global-benefits\u0026quot;\u0026gt;benefits site\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your package may include:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive salary\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comprehensive benefits package\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible work arrangements\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Company equity*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;ESPP (Employee Stock Purchase Program)*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Retirement or pension plan*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Generous paid vacation time\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid holidays and sick leave\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Dutonian Wellness Days \u0026amp;amp; HibernationDuty - companywide paid days off in addition to PTO\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid volunteer time off: 20 hours per year\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Company-wide hack weeks\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Mental wellness programs\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;*Eligibility may vary by role, region, and tenure\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About PagerDuty\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. The PagerDuty Operations Cloud is an AI-powered platform that empowers business resilience and drives operational efficiency for enterprises. With a generative AI assistant at its core, PagerDuty empowers teams to detect and resolve issues in real time, orchestrate complex workflows, and drive continuous improvement across their digital operations. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always-on digital experiences to modern businesses\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty is Great Place to Work-certified™, a Fortune Best Workplace for Millennials, a Fortune Best Medium Workplace, a Fortune Best Workplace in Technology, and a top rated product on TrustRadius and G2.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Go behind-the-scenes on our \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/home\u0026quot;\u0026gt;careers site\u0026lt;/a\u0026gt; and @pagerduty on Instagram.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Additional Information\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status. Your privacy is important to us. By submitting an application, you confirm that you have read and understand PagerDuty\u0026#39;s \u0026lt;a href=\u0026quot;https://www.pagerduty.com/privacy-policy/\u0026quot;\u0026gt;Privacy Policy\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email accommodation@pagerduty.com and we will work with you to meet your accessibility needs.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty uses the E-Verify employment verification program.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4012303004,"name":"Sales","child_ids":[4012321004,4012320004,4012319004,4012318004,4012317004,4012316004,4012315004,4012314004,4012313004],"parent_id":null}],"offices":[]},{"absolute_url":"https://job-boards.greenhouse.io/pagerduty/jobs/5817728004","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5054180004,"location":{"name":"Remote (USA - Boston, MA)"},"metadata":[{"id":14493121004,"name":"Stock Plan","value":null,"value_type":"single_select"}],"id":5817728004,"updated_at":"2026-03-11T14:41:23-04:00","requisition_id":"EFY27448","title":"Account Manager (Boston)","company_name":"PagerDuty","first_published":"2026-03-03T10:04:33-05:00","language":"en","content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;PagerDuty (NYSE:PD) is a leader in Digital Operations Management. In an always-on world, organizations of all sizes trust PagerDuty to help them deliver a perfect digital experience to their customers, every time. Teams use PagerDuty to identify issues and opportunities in real time and bring together the right people to fix problems faster and prevent them in the future. Over 13,000 organizations (including 60 of Fortune 100) rely on PagerDuty to succeed with Digital Transformation, Cloud Migration, and DevOps Modernization. Notable customers include GE, Cisco, Genentech, Electronic Arts, Cox Automotive, Netflix, Shopify, Zoom, DoorDash, Lululemon and more. We are expanding rapidly as a platform for Digital Operations Management using AI/ML and Automation and growing our adoption by Development, IT, Customer Service, Security, and other teams across the organization.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;PagerDuty is seeking an Account Manager to join our diverse, customer-focused team! As an Account Manager, you will serve as the primary point of contact for a portfolio of existing SaaS customers, partnering closely with cross-functional teams to deliver exceptional customer outcomes. You will maintain and grow customer relationships, drive product adoption, manage renewals, and identify strategic expansion opportunities that deliver measurable business value. This is an exciting opportunity to blend customer success and sales expertise to help customers realize the full potential of PagerDuty’s platform while driving revenue growth.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The ideal candidate is a proactive relationship builder with strong commercial acumen, a passion for data-driven customer management, and experience with SaaS products and AI-driven insights.\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;KEY RESPONSIBILITIES\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Own a portfolio of existing customers to ensure adoption, value realization, and retention.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop and execute account plans that drive renewals, mitigate churn risk, and uncover expansion opportunities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Present and negotiate renewal proposals, structure multi-year options, and manage contract value through strategic account management.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Monitor customer health using usage analytics, telemetry, and business insights to identify and address risks early.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate cross-functionally with Legal, Sales Operations, and Renewals teams to ensure smooth contracting, forecasting, and reporting processes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain strong product knowledge and deliver consultative guidance to drive configuration optimization and feature adoption.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;BASIC QUALIFICATIONS\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;7+ years of combined customer-facing experience, including Account Management, Customer Success, or Renewals.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;4+ years of proven success managing renewals and growth within a SaaS environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience using Salesforce (SFDC) and analytics tools such as Gainsight, Tableau, or Looker.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bachelor’s degree or equivalent experience.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;PREFERRED QUALIFICATIONS\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated ability to leverage data analytics and health metrics to manage and retain customer accounts.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with the MEDDPICC and Command of the Message (COM) frameworks.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working with enterprise software customers or in a DevOps environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong understanding of AI-powered tools and how they can be leveraged to drive efficiency and insight.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven history of achieving revenue and retention goals through consultative account management.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Self-starter with strong collaboration, negotiation, and problem-solving skills.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;The base salary range for this position is \u0026lt;span class=\u0026quot;collapsed-field-text\u0026quot;\u0026gt;$105,000.00 - $125,400.00 USD.\u0026lt;/span\u0026gt;\u0026amp;nbsp;This role may also be eligible for bonus, commission, equity, and/or benefits.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our base salary ranges are determined by role, level, and location. The range, which is subject to change based on primary work location, reflects the minimum and maximum base salary we expect to pay newly hired employees for the position. Within the range, we determine pay for an individual based on a number of factors including market location, job-related knowledge, skills/competencies and experience.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Your recruiter can share more about the specific offerings for this role, as well as the salary range for your primary work location during the hiring process.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Hesitant to apply?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We encourage you to submit your resume even if you don\u0026#39;t meet every requirement. We value potential and consider each candidate\u0026#39;s full professional story. Whether you\u0026#39;re exploring a career change or taking your next step, we look forward to reviewing your application. If this just isn’t the right role or time - sign up for \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/jobalerts\u0026quot;\u0026gt;job alerts\u0026lt;/a\u0026gt;!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Where we work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty operates a hybrid work model with \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/locations\u0026quot;\u0026gt;offices\u0026lt;/a\u0026gt; in 8 major cities: Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. While we offer flexibility within our established locations, we \u0026lt;strong\u0026gt;cannot\u0026lt;/strong\u0026gt; employ candidates residing in:\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location restrictions: \u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;Australia:\u0026lt;/strong\u0026gt; Northern Territory, Queensland, South Australia, Tasmania, Western Australia\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;Canada:\u0026lt;/strong\u0026gt; Alberta, Manitoba, Newfoundland, Northwest Territories, Nunavut, PEI, Quebec, Saskatchewan, Yukon\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;United States:\u0026lt;/strong\u0026gt; Alaska, Hawaii, Iowa, Louisiana, Mississippi, Nebraska, New Mexico, Oklahoma, Rhode Island, South Dakota, West Virginia, Wyoming\u0026lt;br\u0026gt;\u0026lt;em\u0026gt;Candidates must reside in an eligible location, which vary by role.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;How we work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://careers.pagerduty.com/#values\u0026quot;\u0026gt;Our values\u0026lt;/a\u0026gt; guide how we support customers, collaborate with colleagues, develop products, and foster a culture of belonging. They define not just our actions, but what it means to be Dutonian.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;People Leaders at PagerDuty are responsible for creating high performance environments that drive accountability. PagerDuty has four key dimensions that define our Leadership Impact: Lead Self, Lead the Team, Lead the Business, and Lead the Future. Each dimension has three associated competencies to give leaders a shared language for guiding their development, career, promotion, and succession planning discussions. Our Manager Expectations serve as a practical guide for managers to understand their responsibilities, prioritize their efforts, and drive engagement and performance.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What we offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a global organization, our total rewards approach is competitive with industry standards and aligned with local laws and regulations. Learn more, including country-specific offerings, on our \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/global-benefits\u0026quot;\u0026gt;benefits site\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your package may include:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive salary\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comprehensive benefits package\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible work arrangements\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Company equity*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;ESPP (Employee Stock Purchase Program)*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Retirement or pension plan*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Generous paid vacation time\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid holidays and sick leave\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Dutonian Wellness Days \u0026amp;amp; HibernationDuty - companywide paid days off in addition to PTO\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid volunteer time off: 20 hours per year\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Company-wide hack weeks\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Mental wellness programs\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;*Eligibility may vary by role, region, and tenure\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About PagerDuty\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. The PagerDuty Operations Cloud is an AI-powered platform that empowers business resilience and drives operational efficiency for enterprises. With a generative AI assistant at its core, PagerDuty empowers teams to detect and resolve issues in real time, orchestrate complex workflows, and drive continuous improvement across their digital operations. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always-on digital experiences to modern businesses\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty is Great Place to Work-certified™, a Fortune Best Workplace for Millennials, a Fortune Best Medium Workplace, a Fortune Best Workplace in Technology, and a top rated product on TrustRadius and G2.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Go behind-the-scenes on our \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/home\u0026quot;\u0026gt;careers site\u0026lt;/a\u0026gt; and @pagerduty on Instagram.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Additional Information\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status. Your privacy is important to us. By submitting an application, you confirm that you have read and understand PagerDuty\u0026#39;s \u0026lt;a href=\u0026quot;https://www.pagerduty.com/privacy-policy/\u0026quot;\u0026gt;Privacy Policy\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email accommodation@pagerduty.com and we will work with you to meet your accessibility needs.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty uses the E-Verify employment verification program.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4012305004,"name":"Customer Success","child_ids":[4012306004,4012307004,4012308004,4012309004,4012310004,4012311004],"parent_id":null}],"offices":[{"id":4005851004,"name":"Remote (USA)","location":null,"child_ids":[],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/pagerduty/jobs/5819458004","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5056669004,"location":{"name":"Remote (USA)"},"metadata":[{"id":14493121004,"name":"Stock Plan","value":null,"value_type":"single_select"}],"id":5819458004,"updated_at":"2026-03-04T16:44:41-05:00","requisition_id":"EFY27458","title":"Account Manager- Chicago","company_name":"PagerDuty","first_published":"2026-03-04T16:44:41-05:00","language":"en","content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;PagerDuty (NYSE:PD) is a leader in Digital Operations Management. In an always-on world, organizations of all sizes trust PagerDuty to help them deliver a perfect digital experience to their customers, every time. Teams use PagerDuty to identify issues and opportunities in real time and bring together the right people to fix problems faster and prevent them in the future. Over 13,000 organizations (including 60 of Fortune 100) rely on PagerDuty to succeed with Digital Transformation, Cloud Migration, and DevOps Modernization. Notable customers include GE, Cisco, Genentech, Electronic Arts, Cox Automotive, Netflix, Shopify, Zoom, DoorDash, Lululemon and more. We are expanding rapidly as a platform for Digital Operations Management using AI/ML and Automation and growing our adoption by Development, IT, Customer Service, Security, and other teams across the organization.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;PagerDuty is seeking an Account Manager to join our diverse, customer-focused team! As an Account Manager, you will serve as the primary point of contact for a portfolio of existing SaaS customers, partnering closely with cross-functional teams to deliver exceptional customer outcomes. You will maintain and grow customer relationships, drive product adoption, manage renewals, and identify strategic expansion opportunities that deliver measurable business value. This is an exciting opportunity to blend customer success and sales expertise to help customers realize the full potential of PagerDuty’s platform while driving revenue growth.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The ideal candidate is a proactive relationship builder with strong commercial acumen, a passion for data-driven customer management, and experience with SaaS products and AI-driven insights.\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;KEY RESPONSIBILITIES\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Own a portfolio of existing customers to ensure adoption, value realization, and retention.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop and execute account plans that drive renewals, mitigate churn risk, and uncover expansion opportunities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Present and negotiate renewal proposals, structure multi-year options, and manage contract value through strategic account management.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Monitor customer health using usage analytics, telemetry, and business insights to identify and address risks early.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate cross-functionally with Legal, Sales Operations, and Renewals teams to ensure smooth contracting, forecasting, and reporting processes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain strong product knowledge and deliver consultative guidance to drive configuration optimization and feature adoption.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;BASIC QUALIFICATIONS\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;7+ years of combined customer-facing experience, including Account Management, Customer Success, or Renewals.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;4+ years of proven success managing renewals and growth within a SaaS environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience using Salesforce (SFDC) and analytics tools such as Gainsight, Tableau, or Looker.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bachelor’s degree or equivalent experience.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;PREFERRED QUALIFICATIONS\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated ability to leverage data analytics and health metrics to manage and retain customer accounts.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with the MEDDPICC and Command of the Message (COM) frameworks.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working with enterprise software customers or in a DevOps environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong understanding of AI-powered tools and how they can be leveraged to drive efficiency and insight.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven history of achieving revenue and retention goals through consultative account management.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Self-starter with strong collaboration, negotiation, and problem-solving skills.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;The base salary range for this position is \u0026lt;span class=\u0026quot;collapsed-field-text\u0026quot;\u0026gt;$105,000.00 - $125,400.00 USD.\u0026lt;/span\u0026gt;\u0026amp;nbsp;This role may also be eligible for bonus, commission, equity, and/or benefits.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our base salary ranges are determined by role, level, and location. The range, which is subject to change based on primary work location, reflects the minimum and maximum base salary we expect to pay newly hired employees for the position. Within the range, we determine pay for an individual based on a number of factors including market location, job-related knowledge, skills/competencies and experience.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Your recruiter can share more about the specific offerings for this role, as well as the salary range for your primary work location during the hiring process.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Hesitant to apply?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We encourage you to submit your resume even if you don\u0026#39;t meet every requirement. We value potential and consider each candidate\u0026#39;s full professional story. Whether you\u0026#39;re exploring a career change or taking your next step, we look forward to reviewing your application. If this just isn’t the right role or time - sign up for \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/jobalerts\u0026quot;\u0026gt;job alerts\u0026lt;/a\u0026gt;!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Where we work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty operates a hybrid work model with \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/locations\u0026quot;\u0026gt;offices\u0026lt;/a\u0026gt; in 8 major cities: Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. While we offer flexibility within our established locations, we \u0026lt;strong\u0026gt;cannot\u0026lt;/strong\u0026gt; employ candidates residing in:\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location restrictions: \u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;Australia:\u0026lt;/strong\u0026gt; Northern Territory, Queensland, South Australia, Tasmania, Western Australia\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;Canada:\u0026lt;/strong\u0026gt; Alberta, Manitoba, Newfoundland, Northwest Territories, Nunavut, PEI, Quebec, Saskatchewan, Yukon\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;United States:\u0026lt;/strong\u0026gt; Alaska, Hawaii, Iowa, Louisiana, Mississippi, Nebraska, New Mexico, Oklahoma, Rhode Island, South Dakota, West Virginia, Wyoming\u0026lt;br\u0026gt;\u0026lt;em\u0026gt;Candidates must reside in an eligible location, which vary by role.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;How we work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://careers.pagerduty.com/#values\u0026quot;\u0026gt;Our values\u0026lt;/a\u0026gt; guide how we support customers, collaborate with colleagues, develop products, and foster a culture of belonging. They define not just our actions, but what it means to be Dutonian.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;People Leaders at PagerDuty are responsible for creating high performance environments that drive accountability. PagerDuty has four key dimensions that define our Leadership Impact: Lead Self, Lead the Team, Lead the Business, and Lead the Future. Each dimension has three associated competencies to give leaders a shared language for guiding their development, career, promotion, and succession planning discussions. Our Manager Expectations serve as a practical guide for managers to understand their responsibilities, prioritize their efforts, and drive engagement and performance.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What we offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a global organization, our total rewards approach is competitive with industry standards and aligned with local laws and regulations. Learn more, including country-specific offerings, on our \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/global-benefits\u0026quot;\u0026gt;benefits site\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your package may include:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive salary\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comprehensive benefits package\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible work arrangements\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Company equity*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;ESPP (Employee Stock Purchase Program)*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Retirement or pension plan*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Generous paid vacation time\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid holidays and sick leave\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Dutonian Wellness Days \u0026amp;amp; HibernationDuty - companywide paid days off in addition to PTO\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid volunteer time off: 20 hours per year\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Company-wide hack weeks\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Mental wellness programs\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;*Eligibility may vary by role, region, and tenure\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About PagerDuty\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. The PagerDuty Operations Cloud is an AI-powered platform that empowers business resilience and drives operational efficiency for enterprises. With a generative AI assistant at its core, PagerDuty empowers teams to detect and resolve issues in real time, orchestrate complex workflows, and drive continuous improvement across their digital operations. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always-on digital experiences to modern businesses\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty is Great Place to Work-certified™, a Fortune Best Workplace for Millennials, a Fortune Best Medium Workplace, a Fortune Best Workplace in Technology, and a top rated product on TrustRadius and G2.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Go behind-the-scenes on our \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/home\u0026quot;\u0026gt;careers site\u0026lt;/a\u0026gt; and @pagerduty on Instagram.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Additional Information\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status. Your privacy is important to us. By submitting an application, you confirm that you have read and understand PagerDuty\u0026#39;s \u0026lt;a href=\u0026quot;https://www.pagerduty.com/privacy-policy/\u0026quot;\u0026gt;Privacy Policy\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email accommodation@pagerduty.com and we will work with you to meet your accessibility needs.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty uses the E-Verify employment verification program.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4012305004,"name":"Customer Success","child_ids":[4012306004,4012307004,4012308004,4012309004,4012310004,4012311004],"parent_id":null}],"offices":[{"id":4005851004,"name":"Remote (USA)","location":null,"child_ids":[],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/pagerduty/jobs/5819564004","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5056671004,"location":{"name":"Remote (USA)"},"metadata":[{"id":14493121004,"name":"Stock Plan","value":null,"value_type":"single_select"}],"id":5819564004,"updated_at":"2026-03-04T18:35:57-05:00","requisition_id":"EFY27459","title":"Account Manager- Dallas, TX","company_name":"PagerDuty","first_published":"2026-03-04T18:35:57-05:00","language":"en","content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;PagerDuty (NYSE:PD) is a leader in Digital Operations Management. In an always-on world, organizations of all sizes trust PagerDuty to help them deliver a perfect digital experience to their customers, every time. Teams use PagerDuty to identify issues and opportunities in real time and bring together the right people to fix problems faster and prevent them in the future. Over 13,000 organizations (including 60 of Fortune 100) rely on PagerDuty to succeed with Digital Transformation, Cloud Migration, and DevOps Modernization. Notable customers include GE, Cisco, Genentech, Electronic Arts, Cox Automotive, Netflix, Shopify, Zoom, DoorDash, Lululemon and more. We are expanding rapidly as a platform for Digital Operations Management using AI/ML and Automation and growing our adoption by Development, IT, Customer Service, Security, and other teams across the organization.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;PagerDuty is seeking an Account Manager to join our diverse, customer-focused team! As an Account Manager, you will serve as the primary point of contact for a portfolio of existing SaaS customers, partnering closely with cross-functional teams to deliver exceptional customer outcomes. You will maintain and grow customer relationships, drive product adoption, manage renewals, and identify strategic expansion opportunities that deliver measurable business value. This is an exciting opportunity to blend customer success and sales expertise to help customers realize the full potential of PagerDuty’s platform while driving revenue growth.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The ideal candidate is a proactive relationship builder with strong commercial acumen, a passion for data-driven customer management, and experience with SaaS products and AI-driven insights.\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;KEY RESPONSIBILITIES\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Own a portfolio of existing customers to ensure adoption, value realization, and retention.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop and execute account plans that drive renewals, mitigate churn risk, and uncover expansion opportunities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Present and negotiate renewal proposals, structure multi-year options, and manage contract value through strategic account management.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Monitor customer health using usage analytics, telemetry, and business insights to identify and address risks early.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate cross-functionally with Legal, Sales Operations, and Renewals teams to ensure smooth contracting, forecasting, and reporting processes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain strong product knowledge and deliver consultative guidance to drive configuration optimization and feature adoption.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;BASIC QUALIFICATIONS\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;7+ years of combined customer-facing experience, including Account Management, Customer Success, or Renewals.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;4+ years of proven success managing renewals and growth within a SaaS environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience using Salesforce (SFDC) and analytics tools such as Gainsight, Tableau, or Looker.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bachelor’s degree or equivalent experience.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;PREFERRED QUALIFICATIONS\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated ability to leverage data analytics and health metrics to manage and retain customer accounts.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with the MEDDPICC and Command of the Message (COM) frameworks.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working with enterprise software customers or in a DevOps environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong understanding of AI-powered tools and how they can be leveraged to drive efficiency and insight.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven history of achieving revenue and retention goals through consultative account management.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Self-starter with strong collaboration, negotiation, and problem-solving skills.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;The base salary range for this position is \u0026lt;span class=\u0026quot;collapsed-field-text\u0026quot;\u0026gt;$105,000.00 - $125,400.00 USD.\u0026lt;/span\u0026gt;\u0026amp;nbsp;This role may also be eligible for bonus, commission, equity, and/or benefits.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our base salary ranges are determined by role, level, and location. The range, which is subject to change based on primary work location, reflects the minimum and maximum base salary we expect to pay newly hired employees for the position. Within the range, we determine pay for an individual based on a number of factors including market location, job-related knowledge, skills/competencies and experience.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Your recruiter can share more about the specific offerings for this role, as well as the salary range for your primary work location during the hiring process.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Hesitant to apply?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We encourage you to submit your resume even if you don\u0026#39;t meet every requirement. We value potential and consider each candidate\u0026#39;s full professional story. Whether you\u0026#39;re exploring a career change or taking your next step, we look forward to reviewing your application. If this just isn’t the right role or time - sign up for \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/jobalerts\u0026quot;\u0026gt;job alerts\u0026lt;/a\u0026gt;!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Where we work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty operates a hybrid work model with \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/locations\u0026quot;\u0026gt;offices\u0026lt;/a\u0026gt; in 8 major cities: Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. While we offer flexibility within our established locations, we \u0026lt;strong\u0026gt;cannot\u0026lt;/strong\u0026gt; employ candidates residing in:\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location restrictions: \u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;Australia:\u0026lt;/strong\u0026gt; Northern Territory, Queensland, South Australia, Tasmania, Western Australia\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;Canada:\u0026lt;/strong\u0026gt; Alberta, Manitoba, Newfoundland, Northwest Territories, Nunavut, PEI, Quebec, Saskatchewan, Yukon\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;United States:\u0026lt;/strong\u0026gt; Alaska, Hawaii, Iowa, Louisiana, Mississippi, Nebraska, New Mexico, Oklahoma, Rhode Island, South Dakota, West Virginia, Wyoming\u0026lt;br\u0026gt;\u0026lt;em\u0026gt;Candidates must reside in an eligible location, which vary by role.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;How we work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://careers.pagerduty.com/#values\u0026quot;\u0026gt;Our values\u0026lt;/a\u0026gt; guide how we support customers, collaborate with colleagues, develop products, and foster a culture of belonging. They define not just our actions, but what it means to be Dutonian.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;People Leaders at PagerDuty are responsible for creating high performance environments that drive accountability. PagerDuty has four key dimensions that define our Leadership Impact: Lead Self, Lead the Team, Lead the Business, and Lead the Future. Each dimension has three associated competencies to give leaders a shared language for guiding their development, career, promotion, and succession planning discussions. Our Manager Expectations serve as a practical guide for managers to understand their responsibilities, prioritize their efforts, and drive engagement and performance.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What we offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a global organization, our total rewards approach is competitive with industry standards and aligned with local laws and regulations. Learn more, including country-specific offerings, on our \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/global-benefits\u0026quot;\u0026gt;benefits site\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your package may include:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive salary\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comprehensive benefits package\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible work arrangements\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Company equity*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;ESPP (Employee Stock Purchase Program)*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Retirement or pension plan*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Generous paid vacation time\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid holidays and sick leave\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Dutonian Wellness Days \u0026amp;amp; HibernationDuty - companywide paid days off in addition to PTO\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid volunteer time off: 20 hours per year\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Company-wide hack weeks\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Mental wellness programs\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;*Eligibility may vary by role, region, and tenure\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About PagerDuty\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. The PagerDuty Operations Cloud is an AI-powered platform that empowers business resilience and drives operational efficiency for enterprises. With a generative AI assistant at its core, PagerDuty empowers teams to detect and resolve issues in real time, orchestrate complex workflows, and drive continuous improvement across their digital operations. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always-on digital experiences to modern businesses\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty is Great Place to Work-certified™, a Fortune Best Workplace for Millennials, a Fortune Best Medium Workplace, a Fortune Best Workplace in Technology, and a top rated product on TrustRadius and G2.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Go behind-the-scenes on our \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/home\u0026quot;\u0026gt;careers site\u0026lt;/a\u0026gt; and @pagerduty on Instagram.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Additional Information\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status. Your privacy is important to us. By submitting an application, you confirm that you have read and understand PagerDuty\u0026#39;s \u0026lt;a href=\u0026quot;https://www.pagerduty.com/privacy-policy/\u0026quot;\u0026gt;Privacy Policy\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email accommodation@pagerduty.com and we will work with you to meet your accessibility needs.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty uses the E-Verify employment verification program.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4012305004,"name":"Customer Success","child_ids":[4012306004,4012307004,4012308004,4012309004,4012310004,4012311004],"parent_id":null}],"offices":[{"id":4005851004,"name":"Remote (USA)","location":null,"child_ids":[],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/pagerduty/jobs/5819455004","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5054184004,"location":{"name":"Remote (USA)"},"metadata":[{"id":14493121004,"name":"Stock Plan","value":null,"value_type":"single_select"}],"id":5819455004,"updated_at":"2026-03-04T16:42:52-05:00","requisition_id":"EFY27450","title":"Account Manager- DC","company_name":"PagerDuty","first_published":"2026-03-04T16:42:52-05:00","language":"en","content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;PagerDuty (NYSE:PD) is a leader in Digital Operations Management. In an always-on world, organizations of all sizes trust PagerDuty to help them deliver a perfect digital experience to their customers, every time. Teams use PagerDuty to identify issues and opportunities in real time and bring together the right people to fix problems faster and prevent them in the future. Over 13,000 organizations (including 60 of Fortune 100) rely on PagerDuty to succeed with Digital Transformation, Cloud Migration, and DevOps Modernization. Notable customers include GE, Cisco, Genentech, Electronic Arts, Cox Automotive, Netflix, Shopify, Zoom, DoorDash, Lululemon and more. We are expanding rapidly as a platform for Digital Operations Management using AI/ML and Automation and growing our adoption by Development, IT, Customer Service, Security, and other teams across the organization.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;PagerDuty is seeking an Account Manager to join our diverse, customer-focused team! As an Account Manager, you will serve as the primary point of contact for a portfolio of existing SaaS customers, partnering closely with cross-functional teams to deliver exceptional customer outcomes. You will maintain and grow customer relationships, drive product adoption, manage renewals, and identify strategic expansion opportunities that deliver measurable business value. This is an exciting opportunity to blend customer success and sales expertise to help customers realize the full potential of PagerDuty’s platform while driving revenue growth.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The ideal candidate is a proactive relationship builder with strong commercial acumen, a passion for data-driven customer management, and experience with SaaS products and AI-driven insights.\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;KEY RESPONSIBILITIES\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Own a portfolio of existing customers to ensure adoption, value realization, and retention.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop and execute account plans that drive renewals, mitigate churn risk, and uncover expansion opportunities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Present and negotiate renewal proposals, structure multi-year options, and manage contract value through strategic account management.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Monitor customer health using usage analytics, telemetry, and business insights to identify and address risks early.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate cross-functionally with Legal, Sales Operations, and Renewals teams to ensure smooth contracting, forecasting, and reporting processes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain strong product knowledge and deliver consultative guidance to drive configuration optimization and feature adoption.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;BASIC QUALIFICATIONS\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;7+ years of combined customer-facing experience, including Account Management, Customer Success, or Renewals.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;4+ years of proven success managing renewals and growth within a SaaS environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience using Salesforce (SFDC) and analytics tools such as Gainsight, Tableau, or Looker.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bachelor’s degree or equivalent experience.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;PREFERRED QUALIFICATIONS\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated ability to leverage data analytics and health metrics to manage and retain customer accounts.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with the MEDDPICC and Command of the Message (COM) frameworks.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working with enterprise software customers or in a DevOps environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong understanding of AI-powered tools and how they can be leveraged to drive efficiency and insight.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven history of achieving revenue and retention goals through consultative account management.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Self-starter with strong collaboration, negotiation, and problem-solving skills.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;The base salary range for this position is \u0026lt;span class=\u0026quot;collapsed-field-text\u0026quot;\u0026gt;$105,000.00 - $125,400.00 USD.\u0026lt;/span\u0026gt;\u0026amp;nbsp;This role may also be eligible for bonus, commission, equity, and/or benefits.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our base salary ranges are determined by role, level, and location. The range, which is subject to change based on primary work location, reflects the minimum and maximum base salary we expect to pay newly hired employees for the position. Within the range, we determine pay for an individual based on a number of factors including market location, job-related knowledge, skills/competencies and experience.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Your recruiter can share more about the specific offerings for this role, as well as the salary range for your primary work location during the hiring process.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Hesitant to apply?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We encourage you to submit your resume even if you don\u0026#39;t meet every requirement. We value potential and consider each candidate\u0026#39;s full professional story. Whether you\u0026#39;re exploring a career change or taking your next step, we look forward to reviewing your application. If this just isn’t the right role or time - sign up for \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/jobalerts\u0026quot;\u0026gt;job alerts\u0026lt;/a\u0026gt;!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Where we work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty operates a hybrid work model with \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/locations\u0026quot;\u0026gt;offices\u0026lt;/a\u0026gt; in 8 major cities: Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. While we offer flexibility within our established locations, we \u0026lt;strong\u0026gt;cannot\u0026lt;/strong\u0026gt; employ candidates residing in:\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location restrictions: \u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;Australia:\u0026lt;/strong\u0026gt; Northern Territory, Queensland, South Australia, Tasmania, Western Australia\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;Canada:\u0026lt;/strong\u0026gt; Alberta, Manitoba, Newfoundland, Northwest Territories, Nunavut, PEI, Quebec, Saskatchewan, Yukon\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;United States:\u0026lt;/strong\u0026gt; Alaska, Hawaii, Iowa, Louisiana, Mississippi, Nebraska, New Mexico, Oklahoma, Rhode Island, South Dakota, West Virginia, Wyoming\u0026lt;br\u0026gt;\u0026lt;em\u0026gt;Candidates must reside in an eligible location, which vary by role.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;How we work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://careers.pagerduty.com/#values\u0026quot;\u0026gt;Our values\u0026lt;/a\u0026gt; guide how we support customers, collaborate with colleagues, develop products, and foster a culture of belonging. They define not just our actions, but what it means to be Dutonian.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;People Leaders at PagerDuty are responsible for creating high performance environments that drive accountability. PagerDuty has four key dimensions that define our Leadership Impact: Lead Self, Lead the Team, Lead the Business, and Lead the Future. Each dimension has three associated competencies to give leaders a shared language for guiding their development, career, promotion, and succession planning discussions. Our Manager Expectations serve as a practical guide for managers to understand their responsibilities, prioritize their efforts, and drive engagement and performance.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What we offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a global organization, our total rewards approach is competitive with industry standards and aligned with local laws and regulations. Learn more, including country-specific offerings, on our \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/global-benefits\u0026quot;\u0026gt;benefits site\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your package may include:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive salary\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comprehensive benefits package\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible work arrangements\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Company equity*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;ESPP (Employee Stock Purchase Program)*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Retirement or pension plan*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Generous paid vacation time\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid holidays and sick leave\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Dutonian Wellness Days \u0026amp;amp; HibernationDuty - companywide paid days off in addition to PTO\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid volunteer time off: 20 hours per year\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Company-wide hack weeks\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Mental wellness programs\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;*Eligibility may vary by role, region, and tenure\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About PagerDuty\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. The PagerDuty Operations Cloud is an AI-powered platform that empowers business resilience and drives operational efficiency for enterprises. With a generative AI assistant at its core, PagerDuty empowers teams to detect and resolve issues in real time, orchestrate complex workflows, and drive continuous improvement across their digital operations. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always-on digital experiences to modern businesses\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty is Great Place to Work-certified™, a Fortune Best Workplace for Millennials, a Fortune Best Medium Workplace, a Fortune Best Workplace in Technology, and a top rated product on TrustRadius and G2.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Go behind-the-scenes on our \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/home\u0026quot;\u0026gt;careers site\u0026lt;/a\u0026gt; and @pagerduty on Instagram.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Additional Information\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status. Your privacy is important to us. By submitting an application, you confirm that you have read and understand PagerDuty\u0026#39;s \u0026lt;a href=\u0026quot;https://www.pagerduty.com/privacy-policy/\u0026quot;\u0026gt;Privacy Policy\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email accommodation@pagerduty.com and we will work with you to meet your accessibility needs.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty uses the E-Verify employment verification program.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4012305004,"name":"Customer Success","child_ids":[4012306004,4012307004,4012308004,4012309004,4012310004,4012311004],"parent_id":null}],"offices":[{"id":4005851004,"name":"Remote (USA)","location":null,"child_ids":[],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/pagerduty/jobs/5819452004","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5054181004,"location":{"name":"Remote (USA)"},"metadata":[{"id":14493121004,"name":"Stock Plan","value":null,"value_type":"single_select"}],"id":5819452004,"updated_at":"2026-03-04T16:40:13-05:00","requisition_id":"EFY27449","title":"Account Manager- Denver","company_name":"PagerDuty","first_published":"2026-03-04T16:40:13-05:00","language":"en","content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;PagerDuty (NYSE:PD) is a leader in Digital Operations Management. In an always-on world, organizations of all sizes trust PagerDuty to help them deliver a perfect digital experience to their customers, every time. Teams use PagerDuty to identify issues and opportunities in real time and bring together the right people to fix problems faster and prevent them in the future. Over 13,000 organizations (including 60 of Fortune 100) rely on PagerDuty to succeed with Digital Transformation, Cloud Migration, and DevOps Modernization. Notable customers include GE, Cisco, Genentech, Electronic Arts, Cox Automotive, Netflix, Shopify, Zoom, DoorDash, Lululemon and more. We are expanding rapidly as a platform for Digital Operations Management using AI/ML and Automation and growing our adoption by Development, IT, Customer Service, Security, and other teams across the organization.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;PagerDuty is seeking an Account Manager to join our diverse, customer-focused team! As an Account Manager, you will serve as the primary point of contact for a portfolio of existing SaaS customers, partnering closely with cross-functional teams to deliver exceptional customer outcomes. You will maintain and grow customer relationships, drive product adoption, manage renewals, and identify strategic expansion opportunities that deliver measurable business value. This is an exciting opportunity to blend customer success and sales expertise to help customers realize the full potential of PagerDuty’s platform while driving revenue growth.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The ideal candidate is a proactive relationship builder with strong commercial acumen, a passion for data-driven customer management, and experience with SaaS products and AI-driven insights.\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;KEY RESPONSIBILITIES\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Own a portfolio of existing customers to ensure adoption, value realization, and retention.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop and execute account plans that drive renewals, mitigate churn risk, and uncover expansion opportunities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Present and negotiate renewal proposals, structure multi-year options, and manage contract value through strategic account management.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Monitor customer health using usage analytics, telemetry, and business insights to identify and address risks early.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate cross-functionally with Legal, Sales Operations, and Renewals teams to ensure smooth contracting, forecasting, and reporting processes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain strong product knowledge and deliver consultative guidance to drive configuration optimization and feature adoption.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;BASIC QUALIFICATIONS\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;7+ years of combined customer-facing experience, including Account Management, Customer Success, or Renewals.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;4+ years of proven success managing renewals and growth within a SaaS environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience using Salesforce (SFDC) and analytics tools such as Gainsight, Tableau, or Looker.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bachelor’s degree or equivalent experience.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;PREFERRED QUALIFICATIONS\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated ability to leverage data analytics and health metrics to manage and retain customer accounts.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with the MEDDPICC and Command of the Message (COM) frameworks.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working with enterprise software customers or in a DevOps environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong understanding of AI-powered tools and how they can be leveraged to drive efficiency and insight.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven history of achieving revenue and retention goals through consultative account management.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Self-starter with strong collaboration, negotiation, and problem-solving skills.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;The base salary range for this position is \u0026lt;span class=\u0026quot;collapsed-field-text\u0026quot;\u0026gt;$105,000.00 - $125,400.00 USD.\u0026lt;/span\u0026gt;\u0026amp;nbsp;This role may also be eligible for bonus, commission, equity, and/or benefits.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our base salary ranges are determined by role, level, and location. The range, which is subject to change based on primary work location, reflects the minimum and maximum base salary we expect to pay newly hired employees for the position. Within the range, we determine pay for an individual based on a number of factors including market location, job-related knowledge, skills/competencies and experience.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Your recruiter can share more about the specific offerings for this role, as well as the salary range for your primary work location during the hiring process.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Hesitant to apply?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We encourage you to submit your resume even if you don\u0026#39;t meet every requirement. We value potential and consider each candidate\u0026#39;s full professional story. Whether you\u0026#39;re exploring a career change or taking your next step, we look forward to reviewing your application. If this just isn’t the right role or time - sign up for \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/jobalerts\u0026quot;\u0026gt;job alerts\u0026lt;/a\u0026gt;!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Where we work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty operates a hybrid work model with \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/locations\u0026quot;\u0026gt;offices\u0026lt;/a\u0026gt; in 8 major cities: Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. While we offer flexibility within our established locations, we \u0026lt;strong\u0026gt;cannot\u0026lt;/strong\u0026gt; employ candidates residing in:\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location restrictions: \u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;Australia:\u0026lt;/strong\u0026gt; Northern Territory, Queensland, South Australia, Tasmania, Western Australia\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;Canada:\u0026lt;/strong\u0026gt; Alberta, Manitoba, Newfoundland, Northwest Territories, Nunavut, PEI, Quebec, Saskatchewan, Yukon\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;United States:\u0026lt;/strong\u0026gt; Alaska, Hawaii, Iowa, Louisiana, Mississippi, Nebraska, New Mexico, Oklahoma, Rhode Island, South Dakota, West Virginia, Wyoming\u0026lt;br\u0026gt;\u0026lt;em\u0026gt;Candidates must reside in an eligible location, which vary by role.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;How we work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://careers.pagerduty.com/#values\u0026quot;\u0026gt;Our values\u0026lt;/a\u0026gt; guide how we support customers, collaborate with colleagues, develop products, and foster a culture of belonging. They define not just our actions, but what it means to be Dutonian.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;People Leaders at PagerDuty are responsible for creating high performance environments that drive accountability. PagerDuty has four key dimensions that define our Leadership Impact: Lead Self, Lead the Team, Lead the Business, and Lead the Future. Each dimension has three associated competencies to give leaders a shared language for guiding their development, career, promotion, and succession planning discussions. Our Manager Expectations serve as a practical guide for managers to understand their responsibilities, prioritize their efforts, and drive engagement and performance.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What we offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a global organization, our total rewards approach is competitive with industry standards and aligned with local laws and regulations. Learn more, including country-specific offerings, on our \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/global-benefits\u0026quot;\u0026gt;benefits site\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your package may include:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive salary\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comprehensive benefits package\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible work arrangements\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Company equity*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;ESPP (Employee Stock Purchase Program)*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Retirement or pension plan*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Generous paid vacation time\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid holidays and sick leave\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Dutonian Wellness Days \u0026amp;amp; HibernationDuty - companywide paid days off in addition to PTO\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid volunteer time off: 20 hours per year\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Company-wide hack weeks\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Mental wellness programs\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;*Eligibility may vary by role, region, and tenure\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About PagerDuty\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. The PagerDuty Operations Cloud is an AI-powered platform that empowers business resilience and drives operational efficiency for enterprises. With a generative AI assistant at its core, PagerDuty empowers teams to detect and resolve issues in real time, orchestrate complex workflows, and drive continuous improvement across their digital operations. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always-on digital experiences to modern businesses\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty is Great Place to Work-certified™, a Fortune Best Workplace for Millennials, a Fortune Best Medium Workplace, a Fortune Best Workplace in Technology, and a top rated product on TrustRadius and G2.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Go behind-the-scenes on our \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/home\u0026quot;\u0026gt;careers site\u0026lt;/a\u0026gt; and @pagerduty on Instagram.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Additional Information\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status. Your privacy is important to us. By submitting an application, you confirm that you have read and understand PagerDuty\u0026#39;s \u0026lt;a href=\u0026quot;https://www.pagerduty.com/privacy-policy/\u0026quot;\u0026gt;Privacy Policy\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email accommodation@pagerduty.com and we will work with you to meet your accessibility needs.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty uses the E-Verify employment verification program.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4012305004,"name":"Customer Success","child_ids":[4012306004,4012307004,4012308004,4012309004,4012310004,4012311004],"parent_id":null}],"offices":[{"id":4005851004,"name":"Remote (USA)","location":null,"child_ids":[],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/pagerduty/jobs/5818237004","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":null,"location":{"name":"Remote (USA)"},"metadata":[{"id":14493121004,"name":"Stock Plan","value":null,"value_type":"single_select"}],"id":5818237004,"updated_at":"2026-03-18T12:17:40-04:00","requisition_id":null,"title":"Account Manager (US)","company_name":"PagerDuty","first_published":"2026-03-03T16:14:24-05:00","language":"en","content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;PagerDuty (NYSE:PD) is a leader in Digital Operations Management. In an always-on world, organizations of all sizes trust PagerDuty to help them deliver a perfect digital experience to their customers, every time. Teams use PagerDuty to identify issues and opportunities in real time and bring together the right people to fix problems faster and prevent them in the future. Over 13,000 organizations (including 60 of Fortune 100) rely on PagerDuty to succeed with Digital Transformation, Cloud Migration, and DevOps Modernization. Notable customers include GE, Cisco, Genentech, Electronic Arts, Cox Automotive, Netflix, Shopify, Zoom, DoorDash, Lululemon and more. We are expanding rapidly as a platform for Digital Operations Management using AI/ML and Automation and growing our adoption by Development, IT, Customer Service, Security, and other teams across the organization.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;PagerDuty is seeking an Account Manager to join our diverse, customer-focused team! As an Account Manager, you will serve as the primary point of contact for a portfolio of existing SaaS customers, partnering closely with cross-functional teams to deliver exceptional customer outcomes. You will maintain and grow customer relationships, drive product adoption, manage renewals, and identify strategic expansion opportunities that deliver measurable business value. This is an exciting opportunity to blend customer success and sales expertise to help customers realize the full potential of PagerDuty’s platform while driving revenue growth.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The ideal candidate is a proactive relationship builder with strong commercial acumen, a passion for data-driven customer management, and experience with SaaS products and AI-driven insights.\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;KEY RESPONSIBILITIES\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Own a portfolio of existing customers to ensure adoption, value realization, and retention.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop and execute account plans that drive renewals, mitigate churn risk, and uncover expansion opportunities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Present and negotiate renewal proposals, structure multi-year options, and manage contract value through strategic account management.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Monitor customer health using usage analytics, telemetry, and business insights to identify and address risks early.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate cross-functionally with Legal, Sales Operations, and Renewals teams to ensure smooth contracting, forecasting, and reporting processes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain strong product knowledge and deliver consultative guidance to drive configuration optimization and feature adoption.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;BASIC QUALIFICATIONS\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;7+ years of combined customer-facing experience, including Account Management, Customer Success, or Renewals.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;4+ years of proven success managing renewals and growth within a SaaS environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience using Salesforce (SFDC) and analytics tools such as Gainsight, Tableau, or Looker.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bachelor’s degree or equivalent experience.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;PREFERRED QUALIFICATIONS\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated ability to leverage data analytics and health metrics to manage and retain customer accounts.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with the MEDDPICC and Command of the Message (COM) frameworks.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working with enterprise software customers or in a DevOps environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong understanding of AI-powered tools and how they can be leveraged to drive efficiency and insight.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven history of achieving revenue and retention goals through consultative account management.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Self-starter with strong collaboration, negotiation, and problem-solving skills.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Hesitant to apply?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We encourage you to submit your resume even if you don\u0026#39;t meet every requirement. We value potential and consider each candidate\u0026#39;s full professional story. Whether you\u0026#39;re exploring a career change or taking your next step, we look forward to reviewing your application. If this just isn’t the right role or time - sign up for \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/jobalerts\u0026quot;\u0026gt;job alerts\u0026lt;/a\u0026gt;!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Where we work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty operates a hybrid work model with \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/locations\u0026quot;\u0026gt;offices\u0026lt;/a\u0026gt; in 8 major cities: Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. While we offer flexibility within our established locations, we \u0026lt;strong\u0026gt;cannot\u0026lt;/strong\u0026gt; employ candidates residing in:\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location restrictions: \u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;Australia:\u0026lt;/strong\u0026gt; Northern Territory, Queensland, South Australia, Tasmania, Western Australia\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;Canada:\u0026lt;/strong\u0026gt; Alberta, Manitoba, Newfoundland, Northwest Territories, Nunavut, PEI, Quebec, Saskatchewan, Yukon\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;United States:\u0026lt;/strong\u0026gt; Alaska, Hawaii, Iowa, Louisiana, Mississippi, Nebraska, New Mexico, Oklahoma, Rhode Island, South Dakota, West Virginia, Wyoming\u0026lt;br\u0026gt;\u0026lt;em\u0026gt;Candidates must reside in an eligible location, which vary by role.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;How we work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://careers.pagerduty.com/#values\u0026quot;\u0026gt;Our values\u0026lt;/a\u0026gt; guide how we support customers, collaborate with colleagues, develop products, and foster a culture of belonging. They define not just our actions, but what it means to be Dutonian.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;People Leaders at PagerDuty are responsible for creating high performance environments that drive accountability. PagerDuty has four key dimensions that define our Leadership Impact: Lead Self, Lead the Team, Lead the Business, and Lead the Future. Each dimension has three associated competencies to give leaders a shared language for guiding their development, career, promotion, and succession planning discussions. Our Manager Expectations serve as a practical guide for managers to understand their responsibilities, prioritize their efforts, and drive engagement and performance.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What we offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a global organization, our total rewards approach is competitive with industry standards and aligned with local laws and regulations. Learn more, including country-specific offerings, on our \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/global-benefits\u0026quot;\u0026gt;benefits site\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your package may include:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive salary\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comprehensive benefits package\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible work arrangements\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Company equity*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;ESPP (Employee Stock Purchase Program)*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Retirement or pension plan*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Generous paid vacation time\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid holidays and sick leave\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Dutonian Wellness Days \u0026amp;amp; HibernationDuty - companywide paid days off in addition to PTO\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid volunteer time off: 20 hours per year\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Company-wide hack weeks\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Mental wellness programs\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;*Eligibility may vary by role, region, and tenure\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About PagerDuty\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. The PagerDuty Operations Cloud is an AI-powered platform that empowers business resilience and drives operational efficiency for enterprises. With a generative AI assistant at its core, PagerDuty empowers teams to detect and resolve issues in real time, orchestrate complex workflows, and drive continuous improvement across their digital operations. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always-on digital experiences to modern businesses\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty is Great Place to Work-certified™, a Fortune Best Workplace for Millennials, a Fortune Best Medium Workplace, a Fortune Best Workplace in Technology, and a top rated product on TrustRadius and G2.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Go behind-the-scenes on our \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/home\u0026quot;\u0026gt;careers site\u0026lt;/a\u0026gt; and @pagerduty on Instagram.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Additional Information\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status. Your privacy is important to us. By submitting an application, you confirm that you have read and understand PagerDuty\u0026#39;s \u0026lt;a href=\u0026quot;https://www.pagerduty.com/privacy-policy/\u0026quot;\u0026gt;Privacy Policy\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email accommodation@pagerduty.com and we will work with you to meet your accessibility needs.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty uses the E-Verify employment verification program.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4012305004,"name":"Customer Success","child_ids":[4012306004,4012307004,4012308004,4012309004,4012310004,4012311004],"parent_id":null}],"offices":[]},{"absolute_url":"https://job-boards.greenhouse.io/pagerduty/jobs/5831509004","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":null,"location":{"name":"Atlanta"},"metadata":[{"id":14493121004,"name":"Stock Plan","value":null,"value_type":"single_select"}],"id":5831509004,"updated_at":"2026-03-18T12:17:15-04:00","requisition_id":null,"title":"Business Development Representative - ATL","company_name":"PagerDuty","first_published":"2026-03-18T12:17:15-04:00","language":"en","content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;PagerDuty (NYSE:PD) is a leader in Digital Operations Management. In an always-on world, organizations of all sizes trust PagerDuty to help them deliver a perfect digital experience to their customers, every time. Teams use PagerDuty to identify issues and opportunities in real time and bring together the right people to fix problems faster and prevent them in the future. Over 13,000 organizations (including 60 of Fortune 100) rely on PagerDuty to succeed with Digital Transformation, Cloud Migration, and DevOps Modernization. Notable customers include GE, Cisco, Genentech, Electronic Arts, Cox Automotive, Netflix, Shopify, Zoom, DoorDash, Lululemon and more. We are expanding rapidly as a platform for Digital Operations Management using AI/ML and Automation and growing our adoption by Development, IT, Customer Service, Security, and other teams across the organization.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Overview Of The Role\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty is seeking a Business Development Representative to join our diverse, customer-focused team! As Business Development Representative, you will report to a Manager of Sales Development and as part of a dynamic team, you\u0026#39;ll collaborate closely with our talented Account Executives, fueling their pipelines with promising leads and conquering territories together. Imagine the thrill of diving into the heart of the sales cycle, exploring every aspect and seizing captivating opportunities. With our fast-paced, high-volume environment, your energy will soar, and your organizational skills will shine like never before.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Get ready for an exhilarating adventure as a member of the PagerDuty Business Development team! You\u0026#39;ll be at the forefront of our Sales department, representing the prestigious PagerDuty brand and serving as the initial point of contact for our target accounts. Your role will be to ignite their interest through a modern approach to outbound prospecting, nurturing, educating and captivating them with the incredible value of PagerDuty\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This isn\u0026#39;t just a job—it\u0026#39;s an extraordinary chance to unleash your potential, make a significant impact, and be a true sales champion. Are you ready to embrace this exciting journey with us? Join PagerDuty\u0026#39;s Business Development team and prepare for an adventure like no other!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Key Responsibilities:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Value Selling-\u0026amp;nbsp; focus on highlighting the unique PD value and benefit our products and services can provide to a customer. It goes beyond just features and price, emphasizing the impact and solutions that address the customer\u0026#39;s specific needs or challenge\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Effectively communicate PagerDuty\u0026#39;s business value proposition to evaluate interest in making a purchase, demonstrating a strong passion for transformation and innovation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Quickly adapting to the Command of the Message (COM) selling model and employing solution selling/customer-centric sales method\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Sales Effectiveness- Establishing, overseeing and maintaining genuine connections with customers\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Consistently achieve sales goals, maintaining a proven track record of success.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exhibit strong collaboration and time management skills to maximize efficiency and productivity.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Sales Execution- Ensuring that one’s own and other’s work and information are complete and accurate; careful preparation for meetings and presentations; following up with others to ensure that agreements and commitments have been fulfilled to contribute to PagerDuty\u0026#39;s long-term strategic initiatives\u0026quot;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Utilize best practices in account development to strategically target enterprise accounts, leveraging various communication channels such as phone, email, video, and social technologies.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Employ a discovery process to engage in conversations with practitioners and management levels of our target accounts\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficiently use Salesforce, Sales Navigator, Outreach and Demandbase to optimize sales activities and focus.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Basic Qualifications:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Strong communication and interpersonal skills to effectively engage with potential customers and build relationships.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong organizational skills to manage and prioritize multiple leads and opportunities effectively.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Adaptability and resilience to thrive in a fast-paced and dynamic sales environment.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Passion for technology\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;1-2 Years experience in outbound prospecting\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Preferred Qualifications:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Prior sales development experience preferred\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience using salesforce.com preferred\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;BA/BS Degree\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Hesitant to apply?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We encourage you to submit your resume even if you don\u0026#39;t meet every requirement. We value potential and consider each candidate\u0026#39;s full professional story. Whether you\u0026#39;re exploring a career change or taking your next step, we look forward to reviewing your application. If this just isn’t the right role or time - sign up for \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/jobalerts\u0026quot;\u0026gt;job alerts\u0026lt;/a\u0026gt;!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Where we work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty operates a hybrid work model with \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/locations\u0026quot;\u0026gt;offices\u0026lt;/a\u0026gt; in 8 major cities: Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. While we offer flexibility within our established locations, we \u0026lt;strong\u0026gt;cannot\u0026lt;/strong\u0026gt; employ candidates residing in:\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location restrictions: \u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;Australia:\u0026lt;/strong\u0026gt; Northern Territory, Queensland, South Australia, Tasmania, Western Australia\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;Canada:\u0026lt;/strong\u0026gt; Alberta, Manitoba, Newfoundland, Northwest Territories, Nunavut, PEI, Quebec, Saskatchewan, Yukon\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;United States:\u0026lt;/strong\u0026gt; Alaska, Hawaii, Iowa, Louisiana, Mississippi, Nebraska, New Mexico, Oklahoma, Rhode Island, South Dakota, West Virginia, Wyoming\u0026lt;br\u0026gt;\u0026lt;em\u0026gt;Candidates must reside in an eligible location, which vary by role.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;How we work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://careers.pagerduty.com/#values\u0026quot;\u0026gt;Our values\u0026lt;/a\u0026gt; guide how we support customers, collaborate with colleagues, develop products, and foster a culture of belonging. They define not just our actions, but what it means to be Dutonian.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;People Leaders at PagerDuty are responsible for creating high performance environments that drive accountability. PagerDuty has four key dimensions that define our Leadership Impact: Lead Self, Lead the Team, Lead the Business, and Lead the Future. Each dimension has three associated competencies to give leaders a shared language for guiding their development, career, promotion, and succession planning discussions. Our Manager Expectations serve as a practical guide for managers to understand their responsibilities, prioritize their efforts, and drive engagement and performance.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What we offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a global organization, our total rewards approach is competitive with industry standards and aligned with local laws and regulations. Learn more, including country-specific offerings, on our \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/global-benefits\u0026quot;\u0026gt;benefits site\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your package may include:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive salary\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comprehensive benefits package\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible work arrangements\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Company equity*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;ESPP (Employee Stock Purchase Program)*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Retirement or pension plan*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Generous paid vacation time\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid holidays and sick leave\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Dutonian Wellness Days \u0026amp;amp; HibernationDuty - companywide paid days off in addition to PTO\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid volunteer time off: 20 hours per year\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Company-wide hack weeks\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Mental wellness programs\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;*Eligibility may vary by role, region, and tenure\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About PagerDuty\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. The PagerDuty Operations Cloud is an AI-powered platform that empowers business resilience and drives operational efficiency for enterprises. With a generative AI assistant at its core, PagerDuty empowers teams to detect and resolve issues in real time, orchestrate complex workflows, and drive continuous improvement across their digital operations. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always-on digital experiences to modern businesses\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty is Great Place to Work-certified™, a Fortune Best Workplace for Millennials, a Fortune Best Medium Workplace, a Fortune Best Workplace in Technology, and a top rated product on TrustRadius and G2.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Go behind-the-scenes on our \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/home\u0026quot;\u0026gt;careers site\u0026lt;/a\u0026gt; and @pagerduty on Instagram.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Additional Information\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status. Your privacy is important to us. By submitting an application, you confirm that you have read and understand PagerDuty\u0026#39;s \u0026lt;a href=\u0026quot;https://www.pagerduty.com/privacy-policy/\u0026quot;\u0026gt;Privacy Policy\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email accommodation@pagerduty.com and we will work with you to meet your accessibility needs.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty uses the E-Verify employment verification program.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4012303004,"name":"Sales","child_ids":[4012321004,4012320004,4012319004,4012318004,4012317004,4012316004,4012315004,4012314004,4012313004],"parent_id":null}],"offices":[]},{"absolute_url":"https://job-boards.greenhouse.io/pagerduty/jobs/5831506004","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":null,"location":{"name":"San Francisco"},"metadata":[{"id":14493121004,"name":"Stock Plan","value":null,"value_type":"single_select"}],"id":5831506004,"updated_at":"2026-03-18T12:19:28-04:00","requisition_id":null,"title":"Business Development Representative - SF","company_name":"PagerDuty","first_published":"2026-03-18T12:15:46-04:00","language":"en","content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;PagerDuty (NYSE:PD) is a leader in Digital Operations Management. In an always-on world, organizations of all sizes trust PagerDuty to help them deliver a perfect digital experience to their customers, every time. Teams use PagerDuty to identify issues and opportunities in real time and bring together the right people to fix problems faster and prevent them in the future. Over 13,000 organizations (including 60 of Fortune 100) rely on PagerDuty to succeed with Digital Transformation, Cloud Migration, and DevOps Modernization. Notable customers include GE, Cisco, Genentech, Electronic Arts, Cox Automotive, Netflix, Shopify, Zoom, DoorDash, Lululemon and more. We are expanding rapidly as a platform for Digital Operations Management using AI/ML and Automation and growing our adoption by Development, IT, Customer Service, Security, and other teams across the organization.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Overview Of The Role\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty is seeking a Business Development Representative to join our diverse, customer-focused team! As Business Development Representative, you will report to a Manager of Sales Development and as part of a dynamic team, you\u0026#39;ll collaborate closely with our talented Account Executives, fueling their pipelines with promising leads and conquering territories together. Imagine the thrill of diving into the heart of the sales cycle, exploring every aspect and seizing captivating opportunities. With our fast-paced, high-volume environment, your energy will soar, and your organizational skills will shine like never before.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Get ready for an exhilarating adventure as a member of the PagerDuty Business Development team! You\u0026#39;ll be at the forefront of our Sales department, representing the prestigious PagerDuty brand and serving as the initial point of contact for our target accounts. Your role will be to ignite their interest through a modern approach to outbound prospecting, nurturing, educating and captivating them with the incredible value of PagerDuty\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This isn\u0026#39;t just a job—it\u0026#39;s an extraordinary chance to unleash your potential, make a significant impact, and be a true sales champion. Are you ready to embrace this exciting journey with us? Join PagerDuty\u0026#39;s Business Development team and prepare for an adventure like no other!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Key Responsibilities:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Value Selling-\u0026amp;nbsp; focus on highlighting the unique PD value and benefit our products and services can provide to a customer. It goes beyond just features and price, emphasizing the impact and solutions that address the customer\u0026#39;s specific needs or challenge\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Effectively communicate PagerDuty\u0026#39;s business value proposition to evaluate interest in making a purchase, demonstrating a strong passion for transformation and innovation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Quickly adapting to the Command of the Message (COM) selling model and employing solution selling/customer-centric sales method\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Sales Effectiveness- Establishing, overseeing and maintaining genuine connections with customers\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Consistently achieve sales goals, maintaining a proven track record of success.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exhibit strong collaboration and time management skills to maximize efficiency and productivity.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Sales Execution- Ensuring that one’s own and other’s work and information are complete and accurate; careful preparation for meetings and presentations; following up with others to ensure that agreements and commitments have been fulfilled to contribute to PagerDuty\u0026#39;s long-term strategic initiatives\u0026quot;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Utilize best practices in account development to strategically target enterprise accounts, leveraging various communication channels such as phone, email, video, and social technologies.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Employ a discovery process to engage in conversations with practitioners and management levels of our target accounts\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficiently use Salesforce, Sales Navigator, Outreach and Demandbase to optimize sales activities and focus.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Basic Qualifications:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Strong communication and interpersonal skills to effectively engage with potential customers and build relationships.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong organizational skills to manage and prioritize multiple leads and opportunities effectively.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Adaptability and resilience to thrive in a fast-paced and dynamic sales environment.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Passion for technology\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;1-2 Years experience in outbound prospecting\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Preferred Qualifications:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Prior sales development experience preferred\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience using salesforce.com preferred\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;BA/BS Degree\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Hesitant to apply?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We encourage you to submit your resume even if you don\u0026#39;t meet every requirement. We value potential and consider each candidate\u0026#39;s full professional story. Whether you\u0026#39;re exploring a career change or taking your next step, we look forward to reviewing your application. If this just isn’t the right role or time - sign up for \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/jobalerts\u0026quot;\u0026gt;job alerts\u0026lt;/a\u0026gt;!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Where we work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty operates a hybrid work model with \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/locations\u0026quot;\u0026gt;offices\u0026lt;/a\u0026gt; in 8 major cities: Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. While we offer flexibility within our established locations, we \u0026lt;strong\u0026gt;cannot\u0026lt;/strong\u0026gt; employ candidates residing in:\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location restrictions: \u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;Australia:\u0026lt;/strong\u0026gt; Northern Territory, Queensland, South Australia, Tasmania, Western Australia\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;Canada:\u0026lt;/strong\u0026gt; Alberta, Manitoba, Newfoundland, Northwest Territories, Nunavut, PEI, Quebec, Saskatchewan, Yukon\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;United States:\u0026lt;/strong\u0026gt; Alaska, Hawaii, Iowa, Louisiana, Mississippi, Nebraska, New Mexico, Oklahoma, Rhode Island, South Dakota, West Virginia, Wyoming\u0026lt;br\u0026gt;\u0026lt;em\u0026gt;Candidates must reside in an eligible location, which vary by role.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;How we work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://careers.pagerduty.com/#values\u0026quot;\u0026gt;Our values\u0026lt;/a\u0026gt; guide how we support customers, collaborate with colleagues, develop products, and foster a culture of belonging. They define not just our actions, but what it means to be Dutonian.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;People Leaders at PagerDuty are responsible for creating high performance environments that drive accountability. PagerDuty has four key dimensions that define our Leadership Impact: Lead Self, Lead the Team, Lead the Business, and Lead the Future. Each dimension has three associated competencies to give leaders a shared language for guiding their development, career, promotion, and succession planning discussions. Our Manager Expectations serve as a practical guide for managers to understand their responsibilities, prioritize their efforts, and drive engagement and performance.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What we offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a global organization, our total rewards approach is competitive with industry standards and aligned with local laws and regulations. Learn more, including country-specific offerings, on our \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/global-benefits\u0026quot;\u0026gt;benefits site\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your package may include:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive salary\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comprehensive benefits package\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible work arrangements\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Company equity*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;ESPP (Employee Stock Purchase Program)*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Retirement or pension plan*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Generous paid vacation time\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid holidays and sick leave\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Dutonian Wellness Days \u0026amp;amp; HibernationDuty - companywide paid days off in addition to PTO\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid volunteer time off: 20 hours per year\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Company-wide hack weeks\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Mental wellness programs\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;*Eligibility may vary by role, region, and tenure\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About PagerDuty\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. The PagerDuty Operations Cloud is an AI-powered platform that empowers business resilience and drives operational efficiency for enterprises. With a generative AI assistant at its core, PagerDuty empowers teams to detect and resolve issues in real time, orchestrate complex workflows, and drive continuous improvement across their digital operations. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always-on digital experiences to modern businesses\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty is Great Place to Work-certified™, a Fortune Best Workplace for Millennials, a Fortune Best Medium Workplace, a Fortune Best Workplace in Technology, and a top rated product on TrustRadius and G2.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Go behind-the-scenes on our \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/home\u0026quot;\u0026gt;careers site\u0026lt;/a\u0026gt; and @pagerduty on Instagram.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Additional Information\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status. Your privacy is important to us. By submitting an application, you confirm that you have read and understand PagerDuty\u0026#39;s \u0026lt;a href=\u0026quot;https://www.pagerduty.com/privacy-policy/\u0026quot;\u0026gt;Privacy Policy\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email accommodation@pagerduty.com and we will work with you to meet your accessibility needs.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty uses the E-Verify employment verification program.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4012303004,"name":"Sales","child_ids":[4012321004,4012320004,4012319004,4012318004,4012317004,4012316004,4012315004,4012314004,4012313004],"parent_id":null}],"offices":[]},{"absolute_url":"https://job-boards.greenhouse.io/pagerduty/jobs/5823147004","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5058554004,"location":{"name":"Remote (USA)"},"metadata":[{"id":14493121004,"name":"Stock Plan","value":null,"value_type":"single_select"}],"id":5823147004,"updated_at":"2026-03-10T12:55:04-04:00","requisition_id":"EFY27482","title":"Customer Marketing Manager","company_name":"PagerDuty","first_published":"2026-03-10T12:55:04-04:00","language":"en","content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;PagerDuty (NYSE:PD) is a leader in Digital Operations Management. In an always-on world, organizations of all sizes trust PagerDuty to help them deliver a perfect digital experience to their customers, every time. Teams use PagerDuty to identify issues and opportunities in real time and bring together the right people to fix problems faster and prevent them in the future. Over 13,000 organizations (including 60 of Fortune 100) rely on PagerDuty to succeed with Digital Transformation, Cloud Migration, and DevOps Modernization. Notable customers include GE, Cisco, Genentech, Electronic Arts, Cox Automotive, Netflix, Shopify, Zoom, DoorDash, Lululemon and more. We are expanding rapidly as a platform for Digital Operations Management using AI/ML and Automation and growing our adoption by Development, IT, Customer Service, Security, and other teams across the organization.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;The Customer Marketing Manager at PagerDuty will lead existing customer marketing and communications programs and develop meaningful technology stories that support business goals. They will work with PagerDuty customer champions who are continuously discovering new and interesting ways to gain value with our product and solutions. Internally, this role will work cross-functionally with PagerDuty product marketers, PR/AR/IR, sales and customer success, field marketing, and many more to tell great public stories with our customers. This individual will also provide support for our annual conference, PagerDuty Summit, where digital operations leaders, influences, and developers from all over the world meet and share their learnings from the field.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Foundations of the role include excellent communications and writing, interpersonal skills, project management, administrative and organizational skills. This role also requires creativity, problem-solving, proactive thinking, and an extraordinary ability to keep track of and manage many moving parts.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the Role\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Lead and work directly with internal and external teams on customer reference activities, including case studies, video testimonials, presentations, integrated campaigns, events, etc.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Be a trusted customer storytelling partner with the ability to interact clearly and concisely with PagerDuty corporate and product marketers, PR/AR, sales and customer success, field marketing – inside many departments and with professionals at all levels.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrate exceptional organizational skills to manage multiple concurrent customer marketing activities, content, and campaigns in a fast-paced environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong interpersonal skills to manage existing and enhance new relationships with customers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Compelling storyteller who can create and deliver customized messaging to be utilized in various communication channels and target audiences.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Influence and manage programs that drive internal Sales adoption of our reference tool (ReferenceEdge)\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Leverage Salesforce and ReferenceEdge to manage customer nominations, track program progress, and report on key milestones.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Minimum Qualifications\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;A bachelor’s degree in Communications, Marketing, or other related fields\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Minimum of 5+ years experience in B2B Customer Marketing/Advocacy\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Minimum of 2+ years experience creating customer stories\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent writing, communication, and presentation skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working with teams cross-functionally\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated ability to create close alignment with sales\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;The base salary range for this position is 114,000.00 - 172,700.00 USD. This role may also be eligible for bonus, commission, equity, and/or benefits.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our base salary ranges are determined by role, level, and location. The range, which is subject to change based on primary work location, reflects the minimum and maximum base salary we expect to pay newly hired employees for the position. Within the range, we determine pay for an individual based on a number of factors including market location, job-related knowledge, skills/competencies and experience.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Your recruiter can share more about the specific offerings for this role, as well as the salary range for your primary work location during the hiring process.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Hesitant to apply?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We encourage you to submit your resume even if you don\u0026#39;t meet every requirement. We value potential and consider each candidate\u0026#39;s full professional story. Whether you\u0026#39;re exploring a career change or taking your next step, we look forward to reviewing your application. If this just isn’t the right role or time - sign up for \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/jobalerts\u0026quot;\u0026gt;job alerts\u0026lt;/a\u0026gt;!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Where we work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty operates a hybrid work model with \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/locations\u0026quot;\u0026gt;offices\u0026lt;/a\u0026gt; in 8 major cities: Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. While we offer flexibility within our established locations, we \u0026lt;strong\u0026gt;cannot\u0026lt;/strong\u0026gt; employ candidates residing in:\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location restrictions: \u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;Australia:\u0026lt;/strong\u0026gt; Northern Territory, Queensland, South Australia, Tasmania, Western Australia\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;Canada:\u0026lt;/strong\u0026gt; Alberta, Manitoba, Newfoundland, Northwest Territories, Nunavut, PEI, Quebec, Saskatchewan, Yukon\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;United States:\u0026lt;/strong\u0026gt; Alaska, Hawaii, Iowa, Louisiana, Mississippi, Nebraska, New Mexico, Oklahoma, Rhode Island, South Dakota, West Virginia, Wyoming\u0026lt;br\u0026gt;\u0026lt;em\u0026gt;Candidates must reside in an eligible location, which vary by role.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;How we work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://careers.pagerduty.com/#values\u0026quot;\u0026gt;Our values\u0026lt;/a\u0026gt; guide how we support customers, collaborate with colleagues, develop products, and foster a culture of belonging. They define not just our actions, but what it means to be Dutonian.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;People Leaders at PagerDuty are responsible for creating high performance environments that drive accountability. PagerDuty has four key dimensions that define our Leadership Impact: Lead Self, Lead the Team, Lead the Business, and Lead the Future. Each dimension has three associated competencies to give leaders a shared language for guiding their development, career, promotion, and succession planning discussions. Our Manager Expectations serve as a practical guide for managers to understand their responsibilities, prioritize their efforts, and drive engagement and performance.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What we offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a global organization, our total rewards approach is competitive with industry standards and aligned with local laws and regulations. Learn more, including country-specific offerings, on our \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/global-benefits\u0026quot;\u0026gt;benefits site\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your package may include:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive salary\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comprehensive benefits package\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible work arrangements\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Company equity*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;ESPP (Employee Stock Purchase Program)*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Retirement or pension plan*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Generous paid vacation time\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid holidays and sick leave\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Dutonian Wellness Days \u0026amp;amp; HibernationDuty - companywide paid days off in addition to PTO\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid volunteer time off: 20 hours per year\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Company-wide hack weeks\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Mental wellness programs\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;*Eligibility may vary by role, region, and tenure\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About PagerDuty\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. The PagerDuty Operations Cloud is an AI-powered platform that empowers business resilience and drives operational efficiency for enterprises. With a generative AI assistant at its core, PagerDuty empowers teams to detect and resolve issues in real time, orchestrate complex workflows, and drive continuous improvement across their digital operations. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always-on digital experiences to modern businesses\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty is Great Place to Work-certified™, a Fortune Best Workplace for Millennials, a Fortune Best Medium Workplace, a Fortune Best Workplace in Technology, and a top rated product on TrustRadius and G2.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Go behind-the-scenes on our \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/home\u0026quot;\u0026gt;careers site\u0026lt;/a\u0026gt; and @pagerduty on Instagram.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Additional Information\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status. Your privacy is important to us. By submitting an application, you confirm that you have read and understand PagerDuty\u0026#39;s \u0026lt;a href=\u0026quot;https://www.pagerduty.com/privacy-policy/\u0026quot;\u0026gt;Privacy Policy\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email accommodation@pagerduty.com and we will work with you to meet your accessibility needs.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty uses the E-Verify employment verification program.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4012331004,"name":"Marketing","child_ids":[4012333004,4012336004,4012332004,4012334004,4012335004],"parent_id":null}],"offices":[{"id":4005851004,"name":"Remote (USA)","location":null,"child_ids":[],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/pagerduty/jobs/5790798004","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5045749004,"location":{"name":"Lisbon"},"metadata":[{"id":14493121004,"name":"Stock Plan","value":null,"value_type":"single_select"}],"id":5790798004,"updated_at":"2026-02-13T05:05:16-05:00","requisition_id":"EFY26437","title":"Customer Success Manager ","company_name":"PagerDuty","first_published":"2026-02-13T05:05:16-05:00","language":"en","content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;PagerDuty (NYSE:PD) is a leader in Digital Operations Management. In an always-on world, organizations of all sizes trust PagerDuty to help them deliver a perfect digital experience to their customers, every time. Teams use PagerDuty to identify issues and opportunities in real time and bring together the right people to fix problems faster and prevent them in the future. Over 13,000 organizations (including 60 of Fortune 100) rely on PagerDuty to succeed with Digital Transformation, Cloud Migration, and DevOps Modernization. Notable customers include GE, Cisco, Genentech, Electronic Arts, Cox Automotive, Netflix, Shopify, Zoom, DoorDash, Lululemon and more. We are expanding rapidly as a platform for Digital Operations Management using AI/ML and Automation and growing our adoption by Development, IT, Customer Service, Security, and other teams across the organization.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;Inclusion and diversity have been part of our cultural values since day one. From our CEO to our newest Dutonian, we take individual ownership in creating a work environment where everyone can thrive. As we prepare for our next phase of growth, we are excited to search for our next Customer Success Manager!\u0026amp;nbsp; Customer Success Managers at PagerDuty are responsible for ensuring that our customers are successful in their use of our services throughout their lifecycle.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Assist assigned customer with on-boarding, configuration and ongoing product adoption\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with Sales to create an engagement strategy\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build relationships with decision-makers and champions across your book of business and lead strategic meetings to discuss account usage and opportunities\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Reach out to customers and address where they are not fully utilizing the product\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify accounts that are likely to churn using product data, queries and information to support your analysis\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with Sales and Customer Support to create an engagement strategy for high-risk accounts\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work to assess customers that have been lost or churned identifying reasons for churn and building a strategy to win customers back\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Make your customers wildly successful at the work they do by leveraging the PagerDuty platform\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Minimum Qualifications\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;You have previous experience in a customer facing role such as Customer Support or Customer Success\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You have previous experience working to support a highly technical product\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Previous experience on-boarding new customers and working to develop extensive customer enablement documentation or create and build webinars\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to use MySQL or other tools (Birst, Tableau, Looker) to gather and assess information\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Have excellent presentation, written and verbal communication skills\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Have proven time management skills with the ability to prioritize tasks\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You work well under pressure, are a results oriented individual, and you are a team player\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Salesforce experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;3 or 5 years of experience\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Preferred Qualifications\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience supporting a SAAS solution\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Worked in a DevOps environment or with a company going through a transition to DevOps.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Hesitant to apply?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We encourage you to submit your resume even if you don\u0026#39;t meet every requirement. We value potential and consider each candidate\u0026#39;s full professional story. Whether you\u0026#39;re exploring a career change or taking your next step, we look forward to reviewing your application. If this just isn’t the right role or time - sign up for \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/jobalerts\u0026quot;\u0026gt;job alerts\u0026lt;/a\u0026gt;!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Where we work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty operates a hybrid work model with \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/locations\u0026quot;\u0026gt;offices\u0026lt;/a\u0026gt; in 8 major cities: Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. While we offer flexibility within our established locations, we \u0026lt;strong\u0026gt;cannot\u0026lt;/strong\u0026gt; employ candidates residing in:\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location restrictions: \u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;Australia:\u0026lt;/strong\u0026gt; Northern Territory, Queensland, South Australia, Tasmania, Western Australia\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;Canada:\u0026lt;/strong\u0026gt; Alberta, Manitoba, Newfoundland, Northwest Territories, Nunavut, PEI, Quebec, Saskatchewan, Yukon\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;United States:\u0026lt;/strong\u0026gt; Alaska, Hawaii, Iowa, Louisiana, Mississippi, Nebraska, New Mexico, Oklahoma, Rhode Island, South Dakota, West Virginia, Wyoming\u0026lt;br\u0026gt;\u0026lt;em\u0026gt;Candidates must reside in an eligible location, which vary by role.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;How we work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://careers.pagerduty.com/#values\u0026quot;\u0026gt;Our values\u0026lt;/a\u0026gt; guide how we support customers, collaborate with colleagues, develop products, and foster a culture of belonging. They define not just our actions, but what it means to be Dutonian.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;People Leaders at PagerDuty are responsible for creating high performance environments that drive accountability. PagerDuty has four key dimensions that define our Leadership Impact: Lead Self, Lead the Team, Lead the Business, and Lead the Future. Each dimension has three associated competencies to give leaders a shared language for guiding their development, career, promotion, and succession planning discussions. Our Manager Expectations serve as a practical guide for managers to understand their responsibilities, prioritize their efforts, and drive engagement and performance.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What we offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a global organization, our total rewards approach is competitive with industry standards and aligned with local laws and regulations. Learn more, including country-specific offerings, on our \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/global-benefits\u0026quot;\u0026gt;benefits site\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your package may include:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive salary\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comprehensive benefits package\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible work arrangements\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Company equity*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;ESPP (Employee Stock Purchase Program)*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Retirement or pension plan*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Generous paid vacation time\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid holidays and sick leave\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Dutonian Wellness Days \u0026amp;amp; HibernationDuty - companywide paid days off in addition to PTO\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid volunteer time off: 20 hours per year\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Company-wide hack weeks\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Mental wellness programs\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;*Eligibility may vary by role, region, and tenure\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About PagerDuty\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. The PagerDuty Operations Cloud is an AI-powered platform that empowers business resilience and drives operational efficiency for enterprises. With a generative AI assistant at its core, PagerDuty empowers teams to detect and resolve issues in real time, orchestrate complex workflows, and drive continuous improvement across their digital operations. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always-on digital experiences to modern businesses\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty is Great Place to Work-certified™, a Fortune Best Workplace for Millennials, a Fortune Best Medium Workplace, a Fortune Best Workplace in Technology, and a top rated product on TrustRadius and G2.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Go behind-the-scenes on our \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/home\u0026quot;\u0026gt;careers site\u0026lt;/a\u0026gt; and @pagerduty on Instagram.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Additional Information\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status. Your privacy is important to us. By submitting an application, you confirm that you have read and understand PagerDuty\u0026#39;s \u0026lt;a href=\u0026quot;https://www.pagerduty.com/privacy-policy/\u0026quot;\u0026gt;Privacy Policy\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email accommodation@pagerduty.com and we will work with you to meet your accessibility needs.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty uses the E-Verify employment verification program.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4012305004,"name":"Customer Success","child_ids":[4012306004,4012307004,4012308004,4012309004,4012310004,4012311004],"parent_id":null}],"offices":[{"id":4011301004,"name":"Lisbon","location":null,"child_ids":[],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/pagerduty/jobs/5652035004","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4980941004,"location":{"name":"Lisbon"},"metadata":[{"id":14493121004,"name":"Stock Plan","value":null,"value_type":"single_select"}],"id":5652035004,"updated_at":"2026-03-23T08:37:26-04:00","requisition_id":"EFY26330","title":"Digital Programs Marketing Specialist — Regional (EMEA) — Lisbon Metro Area","company_name":"PagerDuty","first_published":"2025-11-12T11:13:37-05:00","language":"en","content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;PagerDuty (NYSE:PD) is a leader in Digital Operations Management. In an always-on world, organizations of all sizes trust PagerDuty to help them deliver a perfect digital experience to their customers, every time. Teams use PagerDuty to identify issues and opportunities in real time and bring together the right people to fix problems faster and prevent them in the future. Over 13,000 organizations (including 60 of Fortune 100) rely on PagerDuty to succeed with Digital Transformation, Cloud Migration, and DevOps Modernization. Notable customers include GE, Cisco, Genentech, Electronic Arts, Cox Automotive, Netflix, Shopify, Zoom, DoorDash, Lululemon and more. We are expanding rapidly as a platform for Digital Operations Management using AI/ML and Automation and growing our adoption by Development, IT, Customer Service, Security, and other teams across the organization.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Are you energized by building high-impact, localized digital programs that turn insights into pipeline?\u0026lt;/strong\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We’re creating our first in‑region \u0026lt;strong\u0026gt;Digital Programs specialist role\u0026lt;/strong\u0026gt; dedicated to EMEA. You’ll partner closely with Global Performance Marketing to localize and optimize global campaigns, and you’ll own net-new regional digital initiatives tailored to local topics, sensitivities, languages, and regulatory requirements. If you thrive on testing, learning fast, and shipping programs that deliver qualified leads, we’d love to hear from you.\u0026lt;/p\u0026gt;\n\u0026lt;h4\u0026gt;\u0026lt;strong\u0026gt;Key Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/h4\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Localize and optimize global digital programs for EMEA\u0026lt;/li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Partner weekly with Global Performance Marketing and Brand to adapt messaging, targeting, and languages.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Monitor channel performance, surface insights, and recommend budget/country shifts based on regional signals and events.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Stay aligned to global campaign calendars, content drops, and asset updates.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;li\u0026gt;Build and run regional digital programs\u0026lt;/li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Plan and execute EMEA-specific programs across search, paid social, display, landing pages, email and nurtures.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Create local digital events (webinars, livestreams) in-language or market-specific (e.g., UK, FR, DE, ES) including regulatory topics.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Produce or adapt lightweight digital assets when Brand/Creative bandwidth is constrained, ensuring brand consistency.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;li\u0026gt;Support optimisation of regional websites\u0026lt;/li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Work with Global Web and content teams on local language webpage optimisation\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Create market-relevant content (webpages, assets, blogs, etc) to enrich and augment local relevance, reach and searchability of PD websites and content\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;li\u0026gt;Manage Regional Direct Mail Programs\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Manage regional direct mail vendors and business stakeholders to execute direct mail campaigns that integrate and augment regional go-to-market plans\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Search, evaluate, and test vendors that perform well for the local markets\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;li\u0026gt;Performance Analytics - measure, test, learn, and iterate:\u0026lt;/li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Own A/B testing plans (creative, copy, offers, channels), define success metrics, scale winners.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Track and report CTR, CVR, CPL, MQLs/SQLs, and pipeline contribution with clear, data-driven recommendations and actionable changes to improve lead-to-pipeline conversion.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensure clean lead flow and attribution with Marketing Ops (Marketo → Salesforce).\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;li\u0026gt;Cross-functional partnership\u0026lt;/li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Collaborate closely with Global Performance Marketing, Content, Brand/Creative, Campaigns, Field Marketing, and Sales.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Coordinate with country field teams around priority accounts and events.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h4\u0026gt;\u0026lt;strong\u0026gt;Basic Qualifications\u0026lt;/strong\u0026gt;\u0026lt;/h4\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;2–4+ years of B2B SaaS digital marketing with a demand gen focus (pipeline vs. brand-only).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hands-on with Google Ads and Google Analytics; strong understanding of LinkedIn paid social.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience designing and executing A/B tests and optimizing to CPL/pipeline goals.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Working knowledge of Marketo (no heavy building required) and Salesforce lead lifecycle/attribution.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Confident creating/adapting digital assets (ads, LPs, webinar pages) in modern CMS tooling within brand guidelines.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong communication, autonomy, and collaboration skills across global and regional stakeholders.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Based in Lisbon, Portugal (regional EMEA role) with ability to work remotely in Portugal per policy.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h4\u0026gt;\u0026lt;strong\u0026gt;Preferred Qualifications\u0026lt;/strong\u0026gt;\u0026lt;/h4\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience localizing programs for EMEA markets (UK, DE, FR, ES) and awareness of regional sensitivities/regulations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Multilingual (e.g., French, German, Spanish) or proven experience producing language-specific campaigns.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with ABM concepts and aligning regional efforts to global campaign frameworks.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfort using AI tools (for ideation, first-draft copy, analysis) in daily workflows.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Knowledge of Wordpress, Demandbase and Google Analytics\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Hesitant to apply?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We encourage you to submit your resume even if you don\u0026#39;t meet every requirement. We value potential and consider each candidate\u0026#39;s full professional story. Whether you\u0026#39;re exploring a career change or taking your next step, we look forward to reviewing your application. If this just isn’t the right role or time - sign up for \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/jobalerts\u0026quot;\u0026gt;job alerts\u0026lt;/a\u0026gt;!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Where we work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty operates a hybrid work model with \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/locations\u0026quot;\u0026gt;offices\u0026lt;/a\u0026gt; in 8 major cities: Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. While we offer flexibility within our established locations, we \u0026lt;strong\u0026gt;cannot\u0026lt;/strong\u0026gt; employ candidates residing in:\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location restrictions: \u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;Australia:\u0026lt;/strong\u0026gt; Northern Territory, Queensland, South Australia, Tasmania, Western Australia\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;Canada:\u0026lt;/strong\u0026gt; Alberta, Manitoba, Newfoundland, Northwest Territories, Nunavut, PEI, Quebec, Saskatchewan, Yukon\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;United States:\u0026lt;/strong\u0026gt; Alaska, Hawaii, Iowa, Louisiana, Mississippi, Nebraska, New Mexico, Oklahoma, Rhode Island, South Dakota, West Virginia, Wyoming\u0026lt;br\u0026gt;\u0026lt;em\u0026gt;Candidates must reside in an eligible location, which vary by role.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;How we work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://careers.pagerduty.com/#values\u0026quot;\u0026gt;Our values\u0026lt;/a\u0026gt; guide how we support customers, collaborate with colleagues, develop products, and foster a culture of belonging. They define not just our actions, but what it means to be Dutonian.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;People Leaders at PagerDuty are responsible for creating high performance environments that drive accountability. PagerDuty has four key dimensions that define our Leadership Impact: Lead Self, Lead the Team, Lead the Business, and Lead the Future. Each dimension has three associated competencies to give leaders a shared language for guiding their development, career, promotion, and succession planning discussions. Our Manager Expectations serve as a practical guide for managers to understand their responsibilities, prioritize their efforts, and drive engagement and performance.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What we offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a global organization, our total rewards approach is competitive with industry standards and aligned with local laws and regulations. Learn more, including country-specific offerings, on our \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/global-benefits\u0026quot;\u0026gt;benefits site\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your package may include:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive salary\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comprehensive benefits package\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible work arrangements\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Company equity*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;ESPP (Employee Stock Purchase Program)*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Retirement or pension plan*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Generous paid vacation time\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid holidays and sick leave\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Dutonian Wellness Days \u0026amp;amp; HibernationDuty - companywide paid days off in addition to PTO\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid volunteer time off: 20 hours per year\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Company-wide hack weeks\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Mental wellness programs\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;*Eligibility may vary by role, region, and tenure\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About PagerDuty\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. The PagerDuty Operations Cloud is an AI-powered platform that empowers business resilience and drives operational efficiency for enterprises. With a generative AI assistant at its core, PagerDuty empowers teams to detect and resolve issues in real time, orchestrate complex workflows, and drive continuous improvement across their digital operations. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always-on digital experiences to modern businesses\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty is Great Place to Work-certified™, a Fortune Best Workplace for Millennials, a Fortune Best Medium Workplace, a Fortune Best Workplace in Technology, and a top rated product on TrustRadius and G2.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Go behind-the-scenes on our \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/home\u0026quot;\u0026gt;careers site\u0026lt;/a\u0026gt; and @pagerduty on Instagram.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Additional Information\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status. Your privacy is important to us. By submitting an application, you confirm that you have read and understand PagerDuty\u0026#39;s \u0026lt;a href=\u0026quot;https://www.pagerduty.com/privacy-policy/\u0026quot;\u0026gt;Privacy Policy\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email accommodation@pagerduty.com and we will work with you to meet your accessibility needs.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty uses the E-Verify employment verification program.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4012333004,"name":"Field Marketing","child_ids":[],"parent_id":4012331004}],"offices":[{"id":4011301004,"name":"Lisbon","location":null,"child_ids":[],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/pagerduty/jobs/5825338004","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5062473004,"location":{"name":"San Francisco"},"metadata":[{"id":14493121004,"name":"Stock Plan","value":"New Hire Stock - Shares","value_type":"single_select"}],"id":5825338004,"updated_at":"2026-03-25T14:46:01-04:00","requisition_id":"EFY27488","title":"Director, Tax","company_name":"PagerDuty","first_published":"2026-03-25T14:46:01-04:00","language":"en","content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;PagerDuty (NYSE:PD) is a leader in Digital Operations Management. In an always-on world, organizations of all sizes trust PagerDuty to help them deliver a perfect digital experience to their customers, every time. Teams use PagerDuty to identify issues and opportunities in real time and bring together the right people to fix problems faster and prevent them in the future. Over 13,000 organizations (including 60 of Fortune 100) rely on PagerDuty to succeed with Digital Transformation, Cloud Migration, and DevOps Modernization. Notable customers include GE, Cisco, Genentech, Electronic Arts, Cox Automotive, Netflix, Shopify, Zoom, DoorDash, Lululemon and more. We are expanding rapidly as a platform for Digital Operations Management using AI/ML and Automation and growing our adoption by Development, IT, Customer Service, Security, and other teams across the organization.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;PagerDuty\u0026lt;/strong\u0026gt; is creating a new Director of Tax role, reporting to our CAO (Chief Accounting Officer) based in San Francisco. \u0026amp;nbsp; This hands-on role will be instrumental in developing PagerDuty\u0026#39;s overarching tax strategies and creating necessary processes/systems, covering tax planning, reporting, audits, and compliance.\u0026amp;nbsp; Feel free to apply and explore this opportunity further If you have a desire to lead tax from all aspects in a global environment!\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;**This role is expected to come into the San Francisco office 2 days per week as part of PagerDuty’s hybrid work model, so you can thrive in your new role and fully embrace being a Dutonian!**\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Key Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Be a strategic leader responsible for designing and executing global tax strategies that align with overall business objectives and financial goals\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Monitor and analyze changes in tax legislation and assess impact on the organization\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify and implement opportunities for tax optimization and savings\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage and ensure the accuracy of the tax provision and related disclosures in the company’s financial statements in accordance with relevant accounting standards (e.g., ASC 740)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Oversee tax compliance and reporting, including income tax, sales and use tax, VAT and other non-income tax matters (e.g., e-invoicing)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead global transfer pricing strategy and documentation to ensure compliance across all jurisdictions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop and execute strategies to effectively resolve tax controversies and disputes\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide strategic tax guidance on mergers, acquisitions, and restructurings\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with Finance, Legal, and other departments to ensure tax considerations are integrated into business planning\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Establish and maintain internal controls to mitigate tax risks and ensure adherence to all regulations\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Effectively communicate complex tax issues and recommendations to senior management and the Audit Committee\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive automation and process improvements within the tax function\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build, mentor, and develop a high-performing tax team\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage relationships with and the scope of work for external tax advisors, auditors, and legal counsel\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Basic Qualifications\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;12+ years of progressive tax experience, with at least 5 years in a leadership role\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bachelor\u0026#39;s degree in Accounting, Finance, or related field; CPA required\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep in-depth knowledge of tax laws, regulations, and compliance requirements for federal, state, and international (including corporate tax, VAT/GST, and transfer pricing)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent written and verbal communication skills, with the ability to clearly articulate complex tax concepts to non-tax stakeholders\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exceptional analytical, problem-solving, and strategic thinking capabilities\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven experience managing tax audits and controversies\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated ability to lead and develop teams\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to thrive in a fast-paced, dynamic environment and manage multiple priorities effectively\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Preferred Qualifications\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;SaaS or Technology industry experience\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience implementing tax technology solutions (e.g., OneSource, Vertex, Avalara, Corptax)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience managing tax implications of digital business models and e-invoicing\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The base salary range for this position is 164,000 - 276,100 USD. This role may also be eligible for bonus, commission, equity, and/or benefits.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our base salary ranges are determined by role, level, and location. The range, which is subject to change based on primary work location, reflects the minimum and maximum base salary we expect to pay newly hired employees for the position. Within the range, we determine pay for an individual based on a number of factors including market location, job-related knowledge, skills/competencies and experience.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Your recruiter can share more about the specific offerings for this role, as well as the salary range for your primary work location during the hiring process.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Hesitant to apply?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We encourage you to submit your resume even if you don\u0026#39;t meet every requirement. We value potential and consider each candidate\u0026#39;s full professional story. Whether you\u0026#39;re exploring a career change or taking your next step, we look forward to reviewing your application. If this just isn’t the right role or time - sign up for \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/jobalerts\u0026quot;\u0026gt;job alerts\u0026lt;/a\u0026gt;!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Where we work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty operates a hybrid work model with \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/locations\u0026quot;\u0026gt;offices\u0026lt;/a\u0026gt; in 8 major cities: Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. While we offer flexibility within our established locations, we \u0026lt;strong\u0026gt;cannot\u0026lt;/strong\u0026gt; employ candidates residing in:\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location restrictions: \u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;Australia:\u0026lt;/strong\u0026gt; Northern Territory, Queensland, South Australia, Tasmania, Western Australia\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;Canada:\u0026lt;/strong\u0026gt; Alberta, Manitoba, Newfoundland, Northwest Territories, Nunavut, PEI, Quebec, Saskatchewan, Yukon\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;United States:\u0026lt;/strong\u0026gt; Alaska, Hawaii, Iowa, Louisiana, Mississippi, Nebraska, New Mexico, Oklahoma, Rhode Island, South Dakota, West Virginia, Wyoming\u0026lt;br\u0026gt;\u0026lt;em\u0026gt;Candidates must reside in an eligible location, which vary by role.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;How we work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://careers.pagerduty.com/#values\u0026quot;\u0026gt;Our values\u0026lt;/a\u0026gt; guide how we support customers, collaborate with colleagues, develop products, and foster a culture of belonging. They define not just our actions, but what it means to be Dutonian.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;People Leaders at PagerDuty are responsible for creating high performance environments that drive accountability. PagerDuty has four key dimensions that define our Leadership Impact: Lead Self, Lead the Team, Lead the Business, and Lead the Future. Each dimension has three associated competencies to give leaders a shared language for guiding their development, career, promotion, and succession planning discussions. Our Manager Expectations serve as a practical guide for managers to understand their responsibilities, prioritize their efforts, and drive engagement and performance.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What we offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a global organization, our total rewards approach is competitive with industry standards and aligned with local laws and regulations. Learn more, including country-specific offerings, on our \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/global-benefits\u0026quot;\u0026gt;benefits site\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your package may include:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive salary\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comprehensive benefits package\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible work arrangements\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Company equity*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;ESPP (Employee Stock Purchase Program)*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Retirement or pension plan*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Generous paid vacation time\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid holidays and sick leave\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Dutonian Wellness Days \u0026amp;amp; HibernationDuty - companywide paid days off in addition to PTO\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid volunteer time off: 20 hours per year\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Company-wide hack weeks\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Mental wellness programs\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;*Eligibility may vary by role, region, and tenure\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About PagerDuty\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. The PagerDuty Operations Cloud is an AI-powered platform that empowers business resilience and drives operational efficiency for enterprises. With a generative AI assistant at its core, PagerDuty empowers teams to detect and resolve issues in real time, orchestrate complex workflows, and drive continuous improvement across their digital operations. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always-on digital experiences to modern businesses\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty is Great Place to Work-certified™, a Fortune Best Workplace for Millennials, a Fortune Best Medium Workplace, a Fortune Best Workplace in Technology, and a top rated product on TrustRadius and G2.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Go behind-the-scenes on our \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/home\u0026quot;\u0026gt;careers site\u0026lt;/a\u0026gt; and @pagerduty on Instagram.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Additional Information\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status. Your privacy is important to us. By submitting an application, you confirm that you have read and understand PagerDuty\u0026#39;s \u0026lt;a href=\u0026quot;https://www.pagerduty.com/privacy-policy/\u0026quot;\u0026gt;Privacy Policy\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email accommodation@pagerduty.com and we will work with you to meet your accessibility needs.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty uses the E-Verify employment verification program.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4012349004,"name":"Tax \u0026 Treasury","child_ids":[],"parent_id":4012343004}],"offices":[{"id":4005840004,"name":"San Francisco","location":"San Francisco, California, United States","child_ids":[],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/pagerduty/jobs/5813107004","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5056665004,"location":{"name":"Lisbon"},"metadata":[{"id":14493121004,"name":"Stock Plan","value":null,"value_type":"single_select"}],"id":5813107004,"updated_at":"2026-03-23T08:37:14-04:00","requisition_id":"EFY27457","title":"Engineering Manager - Platform Integrations","company_name":"PagerDuty","first_published":"2026-02-27T13:43:16-05:00","language":"en","content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;PagerDuty (NYSE:PD) is a leader in Digital Operations Management. In an always-on world, organizations of all sizes trust PagerDuty to help them deliver a perfect digital experience to their customers, every time. Teams use PagerDuty to identify issues and opportunities in real time and bring together the right people to fix problems faster and prevent them in the future. Over 13,000 organizations (including 60 of Fortune 100) rely on PagerDuty to succeed with Digital Transformation, Cloud Migration, and DevOps Modernization. Notable customers include GE, Cisco, Genentech, Electronic Arts, Cox Automotive, Netflix, Shopify, Zoom, DoorDash, Lululemon and more. We are expanding rapidly as a platform for Digital Operations Management using AI/ML and Automation and growing our adoption by Development, IT, Customer Service, Security, and other teams across the organization.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;PagerDuty is seeking an Engineering Manager to lead one of our customer-focused and high-performing teams within our Customer Service Operations group!\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As Engineering Manager for PagerDuty’s Integrations team, you will be responsible for managing a team of software engineers who empower customer service teams to deliver delightful experiences through seamless integrations with strategic ticketing and ITSM platforms like ServiceNow, Jira, Salesforce, and Zendesk. You\u0026#39;ll partner closely with Product Management and Design to deliver robust integrations and customer service workflows that enable tight communication and coordination loops between internal teams and their customers. This is an exciting opportunity to lead a team that is bridging PagerDuty\u0026#39;s incident management platform with the tools customer service teams rely on daily, helping customers quickly and efficiently discover and resolve incidents using PagerDuty together with their tools and workflows of choice.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role is based in Lisbon, Portugal and is expected to come into the Lisbon office 2 days per week as part of PagerDuty\u0026#39;s hybrid work model, so you can thrive in your new role and fully embrace being a Dutonian!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Key Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Build and manage a team of talented engineers, providing mentorship and coaching to help them learn, grow, and succeed.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner closely with Product Management and senior engineers to create a vision and roadmap for strategic integrations and customer service operations features.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work with Engineering, Product, and UX stakeholders to deliver seamless, reliable integrations with ITSM platforms like ServiceNow and Jira, and customer service tools such as Zendesk and Salesforce.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Balance engineering excellence with product delivery by making pragmatic trade-off decisions on resourcing and priority, always keeping a long-term view.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with other engineering leaders at PagerDuty on cross-team initiatives, both cultural and technical, helping to drive positive change across the organization.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Attract, recruit, and retain diverse talent, building a team that reflects varied backgrounds and perspectives.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Measure impact by partnering with Product on defining success metrics for integration reliability, customer adoption, and feature delivery, ensuring engineering execution drives those outcomes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support and advocate for PagerDuty\u0026#39;s culture and values.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Basic Qualifications\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;8+ years of overall experience in Engineering\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;2+ years of Engineering Management experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience building and operating distributed systems with scalability, availability, and performance requirements\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience managing teams and fostering healthy, collaborative engineering cultures\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Preferred Qualifications\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience working on large-scale integration platforms and/or ITSM systems, with knowledge of common pitfalls and release processes\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Understanding of the balance between planning and execution, and when to get hands-on versus when to step back\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Track record of helping teams consistently ship value to customers and articulating that value within and outside the team\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience hiring and developing engineers at varying levels of experience to help them reach their full potential\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent communication skills across all levels of the organization, with an emphasis on providing context and empowering teams rather than prescribing solutions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Technical depth to engage in design/code discussions when needed, particularly around integration patterns, API design, and enterprise platform compatibility\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Clear perspective on what \u0026quot;good engineering\u0026quot; looks like, and when to empower teams versus step in on critical decisions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with strategic integration partners such as ServiceNow, Jira, Salesforce, or Zendesk\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Understanding of Agile principles and how to apply them effectively\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty is a flexible, hybrid workplace. We embrace and encourage in-person working as an integral part of our culture. Both our employees and external research tells us that co-located collaboration strengthens connections, drives innovation, and accelerates learning.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role is expected to come into our \u0026lt;strong\u0026gt;Lisbon office 2 days per week\u0026lt;/strong\u0026gt;, so you can thrive in your new role and fully embrace being a Dutonian!\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Hesitant to apply?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We encourage you to submit your resume even if you don\u0026#39;t meet every requirement. We value potential and consider each candidate\u0026#39;s full professional story. Whether you\u0026#39;re exploring a career change or taking your next step, we look forward to reviewing your application. If this just isn’t the right role or time - sign up for \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/jobalerts\u0026quot;\u0026gt;job alerts\u0026lt;/a\u0026gt;!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Where we work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty operates a hybrid work model with \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/locations\u0026quot;\u0026gt;offices\u0026lt;/a\u0026gt; in 8 major cities: Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. While we offer flexibility within our established locations, we \u0026lt;strong\u0026gt;cannot\u0026lt;/strong\u0026gt; employ candidates residing in:\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location restrictions: \u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;Australia:\u0026lt;/strong\u0026gt; Northern Territory, Queensland, South Australia, Tasmania, Western Australia\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;Canada:\u0026lt;/strong\u0026gt; Alberta, Manitoba, Newfoundland, Northwest Territories, Nunavut, PEI, Quebec, Saskatchewan, Yukon\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;United States:\u0026lt;/strong\u0026gt; Alaska, Hawaii, Iowa, Louisiana, Mississippi, Nebraska, New Mexico, Oklahoma, Rhode Island, South Dakota, West Virginia, Wyoming\u0026lt;br\u0026gt;\u0026lt;em\u0026gt;Candidates must reside in an eligible location, which vary by role.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;How we work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://careers.pagerduty.com/#values\u0026quot;\u0026gt;Our values\u0026lt;/a\u0026gt; guide how we support customers, collaborate with colleagues, develop products, and foster a culture of belonging. They define not just our actions, but what it means to be Dutonian.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;People Leaders at PagerDuty are responsible for creating high performance environments that drive accountability. PagerDuty has four key dimensions that define our Leadership Impact: Lead Self, Lead the Team, Lead the Business, and Lead the Future. Each dimension has three associated competencies to give leaders a shared language for guiding their development, career, promotion, and succession planning discussions. Our Manager Expectations serve as a practical guide for managers to understand their responsibilities, prioritize their efforts, and drive engagement and performance.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What we offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a global organization, our total rewards approach is competitive with industry standards and aligned with local laws and regulations. Learn more, including country-specific offerings, on our \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/global-benefits\u0026quot;\u0026gt;benefits site\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your package may include:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive salary\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comprehensive benefits package\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible work arrangements\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Company equity*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;ESPP (Employee Stock Purchase Program)*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Retirement or pension plan*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Generous paid vacation time\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid holidays and sick leave\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Dutonian Wellness Days \u0026amp;amp; HibernationDuty - companywide paid days off in addition to PTO\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid volunteer time off: 20 hours per year\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Company-wide hack weeks\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Mental wellness programs\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;*Eligibility may vary by role, region, and tenure\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About PagerDuty\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. The PagerDuty Operations Cloud is an AI-powered platform that empowers business resilience and drives operational efficiency for enterprises. With a generative AI assistant at its core, PagerDuty empowers teams to detect and resolve issues in real time, orchestrate complex workflows, and drive continuous improvement across their digital operations. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always-on digital experiences to modern businesses\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty is Great Place to Work-certified™, a Fortune Best Workplace for Millennials, a Fortune Best Medium Workplace, a Fortune Best Workplace in Technology, and a top rated product on TrustRadius and G2.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Go behind-the-scenes on our \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/home\u0026quot;\u0026gt;careers site\u0026lt;/a\u0026gt; and @pagerduty on Instagram.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Additional Information\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status. Your privacy is important to us. By submitting an application, you confirm that you have read and understand PagerDuty\u0026#39;s \u0026lt;a href=\u0026quot;https://www.pagerduty.com/privacy-policy/\u0026quot;\u0026gt;Privacy Policy\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email accommodation@pagerduty.com and we will work with you to meet your accessibility needs.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty uses the E-Verify employment verification program.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4012355004,"name":"Engineering Leadership","child_ids":[],"parent_id":4012353004}],"offices":[{"id":4011301004,"name":"Lisbon","location":null,"child_ids":[],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/pagerduty/jobs/5824430004","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5057529004,"location":{"name":"Remote (USA)"},"metadata":[{"id":14493121004,"name":"Stock Plan","value":null,"value_type":"single_select"}],"id":5824430004,"updated_at":"2026-04-02T11:28:38-04:00","requisition_id":"EFY27469","title":"Manager, Customer Success - Dallas, TX","company_name":"PagerDuty","first_published":"2026-03-11T10:59:33-04:00","language":"en","content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;PagerDuty (NYSE:PD) is a leader in Digital Operations Management. In an always-on world, organizations of all sizes trust PagerDuty to help them deliver a perfect digital experience to their customers, every time. Teams use PagerDuty to identify issues and opportunities in real time and bring together the right people to fix problems faster and prevent them in the future. Over 13,000 organizations (including 60 of Fortune 100) rely on PagerDuty to succeed with Digital Transformation, Cloud Migration, and DevOps Modernization. Notable customers include GE, Cisco, Genentech, Electronic Arts, Cox Automotive, Netflix, Shopify, Zoom, DoorDash, Lululemon and more. We are expanding rapidly as a platform for Digital Operations Management using AI/ML and Automation and growing our adoption by Development, IT, Customer Service, Security, and other teams across the organization.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;Manager, Customer Success\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As our Manager, Customer Success at PagerDuty, you will be reporting to the Director, Enterprise Customer Success. You will have the responsibility for leading a team of Customer Success Managers (CSMs) who engage with PagerDuty\u0026#39;s customers to increase product adoption, improve retention rates, and drive measurable business value. This hands-on leader will demonstrate a track record of developing high-performing teams, creating a customer-centric culture, and implementing effective customer success strategies.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Customer Success Management team acts as a Trusted Advisor to our customers, ultimately responsible for ensuring their success. As a key leader within the Customer Success organization, you will work with customer stakeholders, implement success strategies, and are responsible for helping customers achieve business value and ROI from their investment in PagerDuty.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Key Responsibilities\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Advocate for the Customer:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Proactively engage with customers through your team to understand their needs, address challenges, and ensure they are achieving desired outcomes\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Serve as a voice of the customer within the organization, ensuring customer feedback is heard and acted upon\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with customers to identify and develop programs that drive higher feature adoption and improved customer health scores\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;Strategic Leadership:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Execute and implement customer success strategies aligned with business goals\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Create and implement processes that help customers maximize success with our platform\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Guide CSMs in building comprehensive success strategies using the customer\u0026#39;s language and leveraging PagerDuty\u0026#39;s tools and processes\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Understand and articulate PagerDuty\u0026#39;s value proposition and how it helps organizations transform their digital operations\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;Team Management:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Lead, mentor, and develop a high-performing team of Customer Success Managers\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide evaluation and feedback necessary to coach performance to high levels of output\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Foster collaboration within the team and across the business\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Attract, hire and retain high-performing Customer Success Managers\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;Retention and Growth:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Drive customer retention and expansion through effective team leadership\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Monitor and improve key metrics including gross revenue retention, net revenue retention, adoption, and customer health scores\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work with Sales team to identify new opportunities and facilitate post-sale handoff process\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Effectively manage churn risk through proactive identification and mitigation strategies\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;Data Analysis and Reporting:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Monitor key customer success metrics and identify trends to inform decision-making\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Utilize data to accurately forecast and drive measured improvement across the team\u0026#39;s book of business\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Report on team outcomes and trends\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Leverage customer success tools to track and improve team effectiveness\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;Cross-Functional Collaboration:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Partner effectively with Sales, Solutions Consultants, Product, and other teams to meet customer business objectives\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensure smooth coordination between account teams for complex customer needs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive alignment across teams for customer escalations and resolution\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Establish clear processes for engaging executive leadership when needed\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;Process Improvement / Managing Workload:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Identify and implement improvements to customer success processes and tools\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Create and maintain consistent playbooks and best practices for the team\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Utilize customer success technologies such as Salesforce and Gainsight to measure impact and effectiveness\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Balance tactical requests with a consultative approach to ensure customer satisfaction\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;Basic Qualifications:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Bachelor\u0026#39;s degree required\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;6+ years of experience in customer-facing SaaS roles with 2+ years of people management experience preferred.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven track record of high performance in managing strategic customers\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong analytical skills with the ability to use data to drive strategic decisions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with customer success and sales tools (Salesforce, Gainsight, Tableau, Gong, etc)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated ability to manage complex client relationships\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working with and managing remote teams\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong project management and organizational skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellence in verbal and written communication\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;Preferred Qualifications:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience with SaaS-based products\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Understanding of DevOps, IT Operations, and digital transformation\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working with technical professionals and DevOps teams\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Knowledge of digital operations maturity models\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;The base salary range for this position is\u0026amp;nbsp;\u0026lt;span class=\u0026quot;collapsed-field-text\u0026quot;\u0026gt;$142,100 - $194,000\u0026lt;/span\u0026gt;\u0026amp;nbsp;USD. This role may also be eligible for bonus, commission, equity, and/or benefits.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our base salary ranges are determined by role, level, and location. The range, which is subject to change based on primary work location, reflects the minimum and maximum base salary we expect to pay newly hired employees for the position. Within the range, we determine pay for an individual based on a number of factors including market location, job-related knowledge, skills/competencies and experience.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Your recruiter can share more about the specific offerings for this role, as well as the salary range for your primary work location during the hiring process.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Hesitant to apply?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We encourage you to submit your resume even if you don\u0026#39;t meet every requirement. We value potential and consider each candidate\u0026#39;s full professional story. Whether you\u0026#39;re exploring a career change or taking your next step, we look forward to reviewing your application. If this just isn’t the right role or time - sign up for \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/jobalerts\u0026quot;\u0026gt;job alerts\u0026lt;/a\u0026gt;!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Where we work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty operates a hybrid work model with \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/locations\u0026quot;\u0026gt;offices\u0026lt;/a\u0026gt; in 8 major cities: Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. While we offer flexibility within our established locations, we \u0026lt;strong\u0026gt;cannot\u0026lt;/strong\u0026gt; employ candidates residing in:\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location restrictions: \u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;Australia:\u0026lt;/strong\u0026gt; Northern Territory, Queensland, South Australia, Tasmania, Western Australia\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;Canada:\u0026lt;/strong\u0026gt; Alberta, Manitoba, Newfoundland, Northwest Territories, Nunavut, PEI, Quebec, Saskatchewan, Yukon\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;United States:\u0026lt;/strong\u0026gt; Alaska, Hawaii, Iowa, Louisiana, Mississippi, Nebraska, New Mexico, Oklahoma, Rhode Island, South Dakota, West Virginia, Wyoming\u0026lt;br\u0026gt;\u0026lt;em\u0026gt;Candidates must reside in an eligible location, which vary by role.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;How we work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://careers.pagerduty.com/#values\u0026quot;\u0026gt;Our values\u0026lt;/a\u0026gt; guide how we support customers, collaborate with colleagues, develop products, and foster a culture of belonging. They define not just our actions, but what it means to be Dutonian.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;People Leaders at PagerDuty are responsible for creating high performance environments that drive accountability. PagerDuty has four key dimensions that define our Leadership Impact: Lead Self, Lead the Team, Lead the Business, and Lead the Future. Each dimension has three associated competencies to give leaders a shared language for guiding their development, career, promotion, and succession planning discussions. Our Manager Expectations serve as a practical guide for managers to understand their responsibilities, prioritize their efforts, and drive engagement and performance.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What we offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a global organization, our total rewards approach is competitive with industry standards and aligned with local laws and regulations. Learn more, including country-specific offerings, on our \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/global-benefits\u0026quot;\u0026gt;benefits site\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your package may include:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive salary\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comprehensive benefits package\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible work arrangements\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Company equity*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;ESPP (Employee Stock Purchase Program)*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Retirement or pension plan*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Generous paid vacation time\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid holidays and sick leave\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Dutonian Wellness Days \u0026amp;amp; HibernationDuty - companywide paid days off in addition to PTO\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid volunteer time off: 20 hours per year\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Company-wide hack weeks\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Mental wellness programs\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;*Eligibility may vary by role, region, and tenure\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About PagerDuty\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. The PagerDuty Operations Cloud is an AI-powered platform that empowers business resilience and drives operational efficiency for enterprises. With a generative AI assistant at its core, PagerDuty empowers teams to detect and resolve issues in real time, orchestrate complex workflows, and drive continuous improvement across their digital operations. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always-on digital experiences to modern businesses\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty is Great Place to Work-certified™, a Fortune Best Workplace for Millennials, a Fortune Best Medium Workplace, a Fortune Best Workplace in Technology, and a top rated product on TrustRadius and G2.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Go behind-the-scenes on our \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/home\u0026quot;\u0026gt;careers site\u0026lt;/a\u0026gt; and @pagerduty on Instagram.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Additional Information\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status. Your privacy is important to us. By submitting an application, you confirm that you have read and understand PagerDuty\u0026#39;s \u0026lt;a href=\u0026quot;https://www.pagerduty.com/privacy-policy/\u0026quot;\u0026gt;Privacy Policy\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email accommodation@pagerduty.com and we will work with you to meet your accessibility needs.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty uses the E-Verify employment verification program.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4012310004,"name":"Success","child_ids":[],"parent_id":4012305004}],"offices":[{"id":4005851004,"name":"Remote (USA)","location":null,"child_ids":[],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/pagerduty/jobs/5824403004","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5057535004,"location":{"name":"San Francisco"},"metadata":[{"id":14493121004,"name":"Stock Plan","value":null,"value_type":"single_select"}],"id":5824403004,"updated_at":"2026-03-27T16:45:33-04:00","requisition_id":"EFY27472","title":"Manager, Customer Success Manager (San Francisco)","company_name":"PagerDuty","first_published":"2026-03-11T10:52:25-04:00","language":"en","content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;PagerDuty (NYSE:PD) is a leader in Digital Operations Management. In an always-on world, organizations of all sizes trust PagerDuty to help them deliver a perfect digital experience to their customers, every time. Teams use PagerDuty to identify issues and opportunities in real time and bring together the right people to fix problems faster and prevent them in the future. Over 13,000 organizations (including 60 of Fortune 100) rely on PagerDuty to succeed with Digital Transformation, Cloud Migration, and DevOps Modernization. Notable customers include GE, Cisco, Genentech, Electronic Arts, Cox Automotive, Netflix, Shopify, Zoom, DoorDash, Lululemon and more. We are expanding rapidly as a platform for Digital Operations Management using AI/ML and Automation and growing our adoption by Development, IT, Customer Service, Security, and other teams across the organization.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;Manager, Customer Success\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As our Manager, Customer Success at PagerDuty, you will be reporting to the Director, Enterprise Customer Success. You will have the responsibility for leading a team of Customer Success Managers (CSMs) who engage with PagerDuty\u0026#39;s customers to increase product adoption, improve retention rates, and drive measurable business value. This hands-on leader will demonstrate a track record of developing high-performing teams, creating a customer-centric culture, and implementing effective customer success strategies.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Customer Success Management team acts as a Trusted Advisor to our customers, ultimately responsible for ensuring their success. As a key leader within the Customer Success organization, you will work with customer stakeholders, implement success strategies, and are responsible for helping customers achieve business value and ROI from their investment in PagerDuty.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Key Responsibilities\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Advocate for the Customer:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Proactively engage with customers through your team to understand their needs, address challenges, and ensure they are achieving desired outcomes\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Serve as a voice of the customer within the organization, ensuring customer feedback is heard and acted upon\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with customers to identify and develop programs that drive higher feature adoption and improved customer health scores\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;Strategic Leadership:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Execute and implement customer success strategies aligned with business goals\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Create and implement processes that help customers maximize success with our platform\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Guide CSMs in building comprehensive success strategies using the customer\u0026#39;s language and leveraging PagerDuty\u0026#39;s tools and processes\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Understand and articulate PagerDuty\u0026#39;s value proposition and how it helps organizations transform their digital operations\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;Team Management:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Lead, mentor, and develop a high-performing team of Customer Success Managers\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide evaluation and feedback necessary to coach performance to high levels of output\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Foster collaboration within the team and across the business\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Attract, hire and retain high-performing Customer Success Managers\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;Retention and Growth:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Drive customer retention and expansion through effective team leadership\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Monitor and improve key metrics including gross revenue retention, net revenue retention, adoption, and customer health scores\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work with Sales team to identify new opportunities and facilitate post-sale handoff process\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Effectively manage churn risk through proactive identification and mitigation strategies\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;Data Analysis and Reporting:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Monitor key customer success metrics and identify trends to inform decision-making\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Utilize data to accurately forecast and drive measured improvement across the team\u0026#39;s book of business\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Report on team outcomes and trends\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Leverage customer success tools to track and improve team effectiveness\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;Cross-Functional Collaboration:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Partner effectively with Sales, Solutions Consultants, Product, and other teams to meet customer business objectives\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensure smooth coordination between account teams for complex customer needs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive alignment across teams for customer escalations and resolution\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Establish clear processes for engaging executive leadership when needed\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;Process Improvement / Managing Workload:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Identify and implement improvements to customer success processes and tools\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Create and maintain consistent playbooks and best practices for the team\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Utilize customer success technologies such as Salesforce and Gainsight to measure impact and effectiveness\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Balance tactical requests with a consultative approach to ensure customer satisfaction\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;Basic Qualifications:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Bachelor\u0026#39;s degree required\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;6+ years of experience in customer-facing SaaS roles with 2+ years of people management experience preferred.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven track record of high performance in managing strategic customers\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong analytical skills with the ability to use data to drive strategic decisions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with customer success and sales tools (Salesforce, Gainsight, Tableau, Gong, etc)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated ability to manage complex client relationships\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working with and managing remote teams\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong project management and organizational skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellence in verbal and written communication\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;Preferred Qualifications:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience with SaaS-based products\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Understanding of DevOps, IT Operations, and digital transformation\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working with technical professionals and DevOps teams\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Knowledge of digital operations maturity models\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;If you are within a 50 mile radius of the San Francisco office, it is required to come in two times per week, so you can thrive in your new role and fully embrace being a Dutonian!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The base salary range for this position is $121,800 - $167,100 USD. This role may also be eligible for bonus, commission, equity, and/or benefits.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our base salary ranges are determined by role, level, and location. The range, which is subject to change based on primary work location, reflects the minimum and maximum base salary we expect to pay newly hired employees for the position. Within the range, we determine pay for an individual based on a number of factors including market location, job-related knowledge, skills/competencies and experience.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Your recruiter can share more about the specific offerings for this role, as well as the salary range for your primary work location during the hiring process.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Hesitant to apply?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We encourage you to submit your resume even if you don\u0026#39;t meet every requirement. We value potential and consider each candidate\u0026#39;s full professional story. Whether you\u0026#39;re exploring a career change or taking your next step, we look forward to reviewing your application. If this just isn’t the right role or time - sign up for \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/jobalerts\u0026quot;\u0026gt;job alerts\u0026lt;/a\u0026gt;!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Where we work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty operates a hybrid work model with \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/locations\u0026quot;\u0026gt;offices\u0026lt;/a\u0026gt; in 8 major cities: Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. While we offer flexibility within our established locations, we \u0026lt;strong\u0026gt;cannot\u0026lt;/strong\u0026gt; employ candidates residing in:\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location restrictions: \u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;Australia:\u0026lt;/strong\u0026gt; Northern Territory, Queensland, South Australia, Tasmania, Western Australia\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;Canada:\u0026lt;/strong\u0026gt; Alberta, Manitoba, Newfoundland, Northwest Territories, Nunavut, PEI, Quebec, Saskatchewan, Yukon\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;United States:\u0026lt;/strong\u0026gt; Alaska, Hawaii, Iowa, Louisiana, Mississippi, Nebraska, New Mexico, Oklahoma, Rhode Island, South Dakota, West Virginia, Wyoming\u0026lt;br\u0026gt;\u0026lt;em\u0026gt;Candidates must reside in an eligible location, which vary by role.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;How we work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://careers.pagerduty.com/#values\u0026quot;\u0026gt;Our values\u0026lt;/a\u0026gt; guide how we support customers, collaborate with colleagues, develop products, and foster a culture of belonging. They define not just our actions, but what it means to be Dutonian.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;People Leaders at PagerDuty are responsible for creating high performance environments that drive accountability. PagerDuty has four key dimensions that define our Leadership Impact: Lead Self, Lead the Team, Lead the Business, and Lead the Future. Each dimension has three associated competencies to give leaders a shared language for guiding their development, career, promotion, and succession planning discussions. Our Manager Expectations serve as a practical guide for managers to understand their responsibilities, prioritize their efforts, and drive engagement and performance.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What we offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a global organization, our total rewards approach is competitive with industry standards and aligned with local laws and regulations. Learn more, including country-specific offerings, on our \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/global-benefits\u0026quot;\u0026gt;benefits site\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your package may include:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive salary\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comprehensive benefits package\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible work arrangements\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Company equity*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;ESPP (Employee Stock Purchase Program)*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Retirement or pension plan*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Generous paid vacation time\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid holidays and sick leave\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Dutonian Wellness Days \u0026amp;amp; HibernationDuty - companywide paid days off in addition to PTO\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid volunteer time off: 20 hours per year\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Company-wide hack weeks\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Mental wellness programs\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;*Eligibility may vary by role, region, and tenure\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About PagerDuty\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. The PagerDuty Operations Cloud is an AI-powered platform that empowers business resilience and drives operational efficiency for enterprises. With a generative AI assistant at its core, PagerDuty empowers teams to detect and resolve issues in real time, orchestrate complex workflows, and drive continuous improvement across their digital operations. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always-on digital experiences to modern businesses\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty is Great Place to Work-certified™, a Fortune Best Workplace for Millennials, a Fortune Best Medium Workplace, a Fortune Best Workplace in Technology, and a top rated product on TrustRadius and G2.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Go behind-the-scenes on our \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/home\u0026quot;\u0026gt;careers site\u0026lt;/a\u0026gt; and @pagerduty on Instagram.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Additional Information\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status. Your privacy is important to us. By submitting an application, you confirm that you have read and understand PagerDuty\u0026#39;s \u0026lt;a href=\u0026quot;https://www.pagerduty.com/privacy-policy/\u0026quot;\u0026gt;Privacy Policy\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email accommodation@pagerduty.com and we will work with you to meet your accessibility needs.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty uses the E-Verify employment verification program.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4012310004,"name":"Success","child_ids":[],"parent_id":4012305004}],"offices":[{"id":4005840004,"name":"San Francisco","location":"San Francisco, California, United States","child_ids":[],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/pagerduty/jobs/5830590004","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5062280004,"location":{"name":"Santiago"},"metadata":[{"id":14493121004,"name":"Stock Plan","value":null,"value_type":"single_select"}],"id":5830590004,"updated_at":"2026-03-17T13:05:32-04:00","requisition_id":"EFY27487","title":"Manager, Program Management","company_name":"PagerDuty","first_published":"2026-03-17T13:05:32-04:00","language":"en","content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;PagerDuty (NYSE:PD) is a leader in Digital Operations Management. In an always-on world, organizations of all sizes trust PagerDuty to help them deliver a perfect digital experience to their customers, every time. Teams use PagerDuty to identify issues and opportunities in real time and bring together the right people to fix problems faster and prevent them in the future. Over 13,000 organizations (including 60 of Fortune 100) rely on PagerDuty to succeed with Digital Transformation, Cloud Migration, and DevOps Modernization. Notable customers include GE, Cisco, Genentech, Electronic Arts, Cox Automotive, Netflix, Shopify, Zoom, DoorDash, Lululemon and more. We are expanding rapidly as a platform for Digital Operations Management using AI/ML and Automation and growing our adoption by Development, IT, Customer Service, Security, and other teams across the organization.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;Overview\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We are seeking a Manager, Program Management to lead and develop a globally distributed team of Program and Project Managers within PagerDuty\u0026#39;s Professional Services organization. This role is primarily a people leadership position, responsible for building team capability, driving delivery consistency, and enabling measurable customer outcomes at scale. The Manager, Program Management partners closely with Professional Services leadership, Customer Success, Sales, and cross-functional operations teams to ensure the PM team is well-equipped, effectively deployed, and delivering high-quality outcomes across the customer lifecycle.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The ideal candidate brings a strong foundation in program delivery and a proven ability to lead distributed teams through change. They lead with clarity, invest in the growth of their people, and maintain a high bar for operational rigor and customer impact.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;Job Responsibilities\u0026lt;/h2\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;People Leadership \u0026amp;amp; Team Development\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Directly manage a team of Program Managers and Project Managers across multiple geographies, including Chile, the US, Canada, and dotted-line partnerships in EMEA and APAC.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive team performance through clear goal-setting, regular coaching, structured feedback, and meaningful career development conversations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead hiring, onboarding, and talent development efforts to build a high-performing, cohesive team across a distributed environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Foster a team culture that values accountability, continuous improvement, and customer-centricity.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify skills gaps and create development plans or training pathways to close them.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Delivery Oversight \u0026amp;amp; Operational Excellence\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Maintain visibility across the team\u0026#39;s active programs, identifying patterns in risk, resource strain, or delivery quality that require intervention.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Establish and reinforce consistent delivery standards, governance practices, and program management frameworks across the team.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support capacity planning and workload balancing to ensure sustainable utilization across team members.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contribute to the development and refinement of team processes, tooling, and reporting to improve delivery efficiency.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify and advance expansion opportunities within active engagements by ensuring customer entitlements are fully utilized and positioning additional services where value has been demonstrated.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own the development and continuous improvement of delivery methodologies, frameworks, and best practices that support new service offerings and evolving customer needs.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;​​Stakeholder Collaboration \u0026amp;amp; Cross-Functional Partnership\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Partner with Professional Services leadership to align team priorities, surface delivery risks, and contribute to operating model improvements.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with Customer Success, Sales, and Resource Management to ensure smooth program staffing and handoffs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contribute to team-level planning cycles, including forecasting, headcount planning, and capacity reviews.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Represent the Program Management team in cross-functional discussions and leadership forums.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with Sales and Marketing to develop case studies, testimonials, and referenceable accounts from successful Professional Services engagements that enable pre-sales conversations.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Program Delivery \u0026amp;amp; Customer Engagement\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Maintain direct involvement in select customer programs or strategic initiatives, modeling delivery excellence and reinforcing team standards.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Serve as an active escalation point for at-risk or high-complexity engagements, stepping in to drive resolution alongside the assigned PM.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build and maintain relationships with key customer stakeholders, supporting the team in navigating executive-level conversations and program governance.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Apply hands-on program management expertise to high-visibility or time-sensitive engagements as business needs require.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Qualifications\u0026lt;/h2\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Requirement Qualifications \u0026amp;amp; Skills\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;5+ years of experience in program management, business operations, or consulting, preferably in Professional Services or a SaaS environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;2+ years of people management experience, with a track record of developing and retaining high-performing teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience managing or closely collaborating with geographically distributed teams across multiple time zones.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong organizational and operational skills, including planning, risk management, and delivery governance.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent interpersonal and communication skills, with the ability to influence across functions and levels.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfort operating in a fast-paced, evolving environment where priorities can shift and ambiguity is common.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to work from the PagerDuty Santiago office at least two days per week, with occasional travel for customer or team engagements.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Authorized to work in Chile.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Preferred Qualifications \u0026amp;amp; Skills\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience with Professional Services delivery operations, including forecasting, resource planning, utilization management, and an understanding of revenue recognition as it applies to services delivery.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience developing customer success stories, case studies, or other sales enablement materials from services engagements.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated ability to create or refine delivery methodologies for new service offerings or emerging technologies.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Previous experience as a Program or Project Manager, or PMP/equivalent certification, is a plus.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with Salesforce, delivery scheduling tools (Precursive, Mavenlink, or equivalent), and analytics platforms (Google Sheets, Excel, Tableau).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Knowledge of SaaS post-sales motions, customer success practices, and delivery revenue models.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience leading teams through organizational or operational change.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You know and understand our space or you\u0026#39;re already a fan of our products!\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty is a flexible, hybrid workplace. We embrace and encourage in-person working as an integral part of our culture. Both our employees and external research tells us that co-located collaboration strengthens connections, drives innovation, and accelerates learning.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role is expected to come into our Santago office twice per week, so you can thrive in your new role and fully embrace being a Dutonian!\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Hesitant to apply?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We encourage you to submit your resume even if you don\u0026#39;t meet every requirement. We value potential and consider each candidate\u0026#39;s full professional story. Whether you\u0026#39;re exploring a career change or taking your next step, we look forward to reviewing your application. If this just isn’t the right role or time - sign up for \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/jobalerts\u0026quot;\u0026gt;job alerts\u0026lt;/a\u0026gt;!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Where we work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty operates a hybrid work model with \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/locations\u0026quot;\u0026gt;offices\u0026lt;/a\u0026gt; in 8 major cities: Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. While we offer flexibility within our established locations, we \u0026lt;strong\u0026gt;cannot\u0026lt;/strong\u0026gt; employ candidates residing in:\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location restrictions: \u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;Australia:\u0026lt;/strong\u0026gt; Northern Territory, Queensland, South Australia, Tasmania, Western Australia\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;Canada:\u0026lt;/strong\u0026gt; Alberta, Manitoba, Newfoundland, Northwest Territories, Nunavut, PEI, Quebec, Saskatchewan, Yukon\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;United States:\u0026lt;/strong\u0026gt; Alaska, Hawaii, Iowa, Louisiana, Mississippi, Nebraska, New Mexico, Oklahoma, Rhode Island, South Dakota, West Virginia, Wyoming\u0026lt;br\u0026gt;\u0026lt;em\u0026gt;Candidates must reside in an eligible location, which vary by role.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;How we work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://careers.pagerduty.com/#values\u0026quot;\u0026gt;Our values\u0026lt;/a\u0026gt; guide how we support customers, collaborate with colleagues, develop products, and foster a culture of belonging. They define not just our actions, but what it means to be Dutonian.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;People Leaders at PagerDuty are responsible for creating high performance environments that drive accountability. PagerDuty has four key dimensions that define our Leadership Impact: Lead Self, Lead the Team, Lead the Business, and Lead the Future. Each dimension has three associated competencies to give leaders a shared language for guiding their development, career, promotion, and succession planning discussions. Our Manager Expectations serve as a practical guide for managers to understand their responsibilities, prioritize their efforts, and drive engagement and performance.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What we offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a global organization, our total rewards approach is competitive with industry standards and aligned with local laws and regulations. Learn more, including country-specific offerings, on our \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/global-benefits\u0026quot;\u0026gt;benefits site\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your package may include:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive salary\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comprehensive benefits package\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible work arrangements\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Company equity*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;ESPP (Employee Stock Purchase Program)*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Retirement or pension plan*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Generous paid vacation time\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid holidays and sick leave\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Dutonian Wellness Days \u0026amp;amp; HibernationDuty - companywide paid days off in addition to PTO\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid volunteer time off: 20 hours per year\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Company-wide hack weeks\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Mental wellness programs\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;*Eligibility may vary by role, region, and tenure\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About PagerDuty\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. The PagerDuty Operations Cloud is an AI-powered platform that empowers business resilience and drives operational efficiency for enterprises. With a generative AI assistant at its core, PagerDuty empowers teams to detect and resolve issues in real time, orchestrate complex workflows, and drive continuous improvement across their digital operations. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always-on digital experiences to modern businesses\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty is Great Place to Work-certified™, a Fortune Best Workplace for Millennials, a Fortune Best Medium Workplace, a Fortune Best Workplace in Technology, and a top rated product on TrustRadius and G2.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Go behind-the-scenes on our \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/home\u0026quot;\u0026gt;careers site\u0026lt;/a\u0026gt; and @pagerduty on Instagram.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Additional Information\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status. Your privacy is important to us. By submitting an application, you confirm that you have read and understand PagerDuty\u0026#39;s \u0026lt;a href=\u0026quot;https://www.pagerduty.com/privacy-policy/\u0026quot;\u0026gt;Privacy Policy\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email accommodation@pagerduty.com and we will work with you to meet your accessibility needs.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty uses the E-Verify employment verification program.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4012305004,"name":"Customer Success","child_ids":[4012306004,4012307004,4012308004,4012309004,4012310004,4012311004],"parent_id":null}],"offices":[{"id":4043325004,"name":"Santiago","location":null,"child_ids":[],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/pagerduty/jobs/5814781004","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5057543004,"location":{"name":"London"},"metadata":[{"id":14493121004,"name":"Stock Plan","value":null,"value_type":"single_select"}],"id":5814781004,"updated_at":"2026-03-05T04:52:58-05:00","requisition_id":"EFY27475","title":"Principal Customer Success Manager","company_name":"PagerDuty","first_published":"2026-03-05T04:12:58-05:00","language":"en","content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;PagerDuty (NYSE:PD) is a leader in Digital Operations Management. In an always-on world, organizations of all sizes trust PagerDuty to help them deliver a perfect digital experience to their customers, every time. Teams use PagerDuty to identify issues and opportunities in real time and bring together the right people to fix problems faster and prevent them in the future. Over 13,000 organizations (including 60 of Fortune 100) rely on PagerDuty to succeed with Digital Transformation, Cloud Migration, and DevOps Modernization. Notable customers include GE, Cisco, Genentech, Electronic Arts, Cox Automotive, Netflix, Shopify, Zoom, DoorDash, Lululemon and more. We are expanding rapidly as a platform for Digital Operations Management using AI/ML and Automation and growing our adoption by Development, IT, Customer Service, Security, and other teams across the organization.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;The Principal Customer Success Manager is aligned at the customers\u0026#39; key stakeholder level, building and fostering strong relationships to help customers accelerate their digital journey. Customer Success Managers are working directly with customers that can vary in their market segment, size, solution complexity and life cycle, depending on the customers needs.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Build and foster executive-level trusted advisor relationships with the customer’s IT, Engineering and Support organizations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrates hands-on PagerDuty Product knowledge by applying it to the customer\u0026#39;s business priorities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Guide a customer on process, people and change management best practices to drive customers adoption of real time operations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proactively identify risks to the customer achieving their stated business goals and work with the sales team to build a risk mitigation plan.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Produce and execute a comprehensive adoption path of PagerDuty products, showing the current state, target future state with timeline.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deliver business value and innovation to a customer’s business by understanding the customers’ opportunity to reduce cost and drive growth.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;When appropriate, recommend additional expert services needed to drive success.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proactively communicate technical product changes, degradations, outages, end of life and other relevant updates.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Represent the voice of the customer to inform our sales process or product roadmap.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead the cross functional post sales team at PagerDuty, delivering a seamless experience on behalf of the customer.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Prepare and facilitate business review meetings, training sessions, webinars, demos, and other strategic and supportive interactions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Predict and forecast risk, renewal and expansion within the customer portfolio.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Basic Qualifications:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experienced professional with 5-10 years relevant industry expertise.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience building business value ROI models.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Working knowledge in a SaaS business model.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong knowledge of PagerDuty product and platform features and capabilities is highly desired.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong understanding of IT enterprise architecture, DevOps principles and modern IT monitoring\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to travel to client sites as necessary\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Preferred Qualifications:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Strong consulting skills and proven results working as a trusted advisor to drive business value for customers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Thrive in a collaborative fast pace environment and as a part of a results oriented team.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to drive effective and influencing conversations at the C-level; facilitation of difficult discussions and adept at handling objections.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Worked in a DevOps environment or with a company going through a transition to DevOps.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Hesitant to apply?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We encourage you to submit your resume even if you don\u0026#39;t meet every requirement. We value potential and consider each candidate\u0026#39;s full professional story. Whether you\u0026#39;re exploring a career change or taking your next step, we look forward to reviewing your application. If this just isn’t the right role or time - sign up for \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/jobalerts\u0026quot;\u0026gt;job alerts\u0026lt;/a\u0026gt;!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Where we work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty operates a hybrid work model with \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/locations\u0026quot;\u0026gt;offices\u0026lt;/a\u0026gt; in 8 major cities: Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. While we offer flexibility within our established locations, we \u0026lt;strong\u0026gt;cannot\u0026lt;/strong\u0026gt; employ candidates residing in:\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location restrictions: \u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;Australia:\u0026lt;/strong\u0026gt; Northern Territory, Queensland, South Australia, Tasmania, Western Australia\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;Canada:\u0026lt;/strong\u0026gt; Alberta, Manitoba, Newfoundland, Northwest Territories, Nunavut, PEI, Quebec, Saskatchewan, Yukon\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;United States:\u0026lt;/strong\u0026gt; Alaska, Hawaii, Iowa, Louisiana, Mississippi, Nebraska, New Mexico, Oklahoma, Rhode Island, South Dakota, West Virginia, Wyoming\u0026lt;br\u0026gt;\u0026lt;em\u0026gt;Candidates must reside in an eligible location, which vary by role.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;How we work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://careers.pagerduty.com/#values\u0026quot;\u0026gt;Our values\u0026lt;/a\u0026gt; guide how we support customers, collaborate with colleagues, develop products, and foster a culture of belonging. They define not just our actions, but what it means to be Dutonian.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;People Leaders at PagerDuty are responsible for creating high performance environments that drive accountability. PagerDuty has four key dimensions that define our Leadership Impact: Lead Self, Lead the Team, Lead the Business, and Lead the Future. Each dimension has three associated competencies to give leaders a shared language for guiding their development, career, promotion, and succession planning discussions. Our Manager Expectations serve as a practical guide for managers to understand their responsibilities, prioritize their efforts, and drive engagement and performance.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What we offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a global organization, our total rewards approach is competitive with industry standards and aligned with local laws and regulations. Learn more, including country-specific offerings, on our \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/global-benefits\u0026quot;\u0026gt;benefits site\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your package may include:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive salary\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comprehensive benefits package\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible work arrangements\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Company equity*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;ESPP (Employee Stock Purchase Program)*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Retirement or pension plan*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Generous paid vacation time\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid holidays and sick leave\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Dutonian Wellness Days \u0026amp;amp; HibernationDuty - companywide paid days off in addition to PTO\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid volunteer time off: 20 hours per year\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Company-wide hack weeks\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Mental wellness programs\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;*Eligibility may vary by role, region, and tenure\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About PagerDuty\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. The PagerDuty Operations Cloud is an AI-powered platform that empowers business resilience and drives operational efficiency for enterprises. With a generative AI assistant at its core, PagerDuty empowers teams to detect and resolve issues in real time, orchestrate complex workflows, and drive continuous improvement across their digital operations. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always-on digital experiences to modern businesses\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty is Great Place to Work-certified™, a Fortune Best Workplace for Millennials, a Fortune Best Medium Workplace, a Fortune Best Workplace in Technology, and a top rated product on TrustRadius and G2.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Go behind-the-scenes on our \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/home\u0026quot;\u0026gt;careers site\u0026lt;/a\u0026gt; and @pagerduty on Instagram.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Additional Information\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status. Your privacy is important to us. By submitting an application, you confirm that you have read and understand PagerDuty\u0026#39;s \u0026lt;a href=\u0026quot;https://www.pagerduty.com/privacy-policy/\u0026quot;\u0026gt;Privacy Policy\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email accommodation@pagerduty.com and we will work with you to meet your accessibility needs.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty uses the E-Verify employment verification program.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4012305004,"name":"Customer Success","child_ids":[4012306004,4012307004,4012308004,4012309004,4012310004,4012311004],"parent_id":null}],"offices":[{"id":4005843004,"name":"London","location":"London, England, United Kingdom","child_ids":[],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/pagerduty/jobs/5736412004","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5019417004,"location":{"name":"Remote (USA)"},"metadata":[{"id":14493121004,"name":"Stock Plan","value":null,"value_type":"single_select"}],"id":5736412004,"updated_at":"2026-03-03T10:26:26-05:00","requisition_id":"EFY26423","title":"Principal Product Designer","company_name":"PagerDuty","first_published":"2026-01-12T15:39:47-05:00","language":"en","content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;PagerDuty (NYSE:PD) is a leader in Digital Operations Management. In an always-on world, organizations of all sizes trust PagerDuty to help them deliver a perfect digital experience to their customers, every time. Teams use PagerDuty to identify issues and opportunities in real time and bring together the right people to fix problems faster and prevent them in the future. Over 13,000 organizations (including 60 of Fortune 100) rely on PagerDuty to succeed with Digital Transformation, Cloud Migration, and DevOps Modernization. Notable customers include GE, Cisco, Genentech, Electronic Arts, Cox Automotive, Netflix, Shopify, Zoom, DoorDash, Lululemon and more. We are expanding rapidly as a platform for Digital Operations Management using AI/ML and Automation and growing our adoption by Development, IT, Customer Service, Security, and other teams across the organization.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;PagerDuty is seeking a \u0026lt;strong\u0026gt;Principal Product Designer\u0026lt;/strong\u0026gt; to join our diverse, customer-focused team! As Principal Product Designer,\u0026amp;nbsp; you will join our UX team and lead design strategy for our AI and Automation team, partnering with senior leadership, product management, engineering, and data science teams. You will define the vision and execution for how AI agents, automation workflows, and intelligent insights are experienced across the PagerDuty Operations Cloud, ensuring our AI capabilities are intuitive, trustworthy, and transformative for technical operations teams. This is an exciting opportunity to pioneer the future of AI-driven operations at scale, shaping how thousands of organizations leverage autonomous agents and intelligent automation to prevent incidents, accelerate resolution, and improve operational resilience. The ideal candidate has deep expertise in AI/ML product design, a track record of leading design for complex technical products, and a passion for making cutting-edge technology accessible and valuable to practitioners.\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;KEY RESPONSIBILITIES\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Define and drive the design vision for PagerDuty\u0026#39;s AI and automation capabilities, including AI agents\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead cross-functional collaboration with AI/ML engineers, product managers, and data scientists to translate complex AI capabilities into intuitive, trustworthy user experiences\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Establish design principles and patterns for AI transparency, explainability, and user control that build confidence in autonomous and semi-autonomous systems\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Mentor and guide designers across the organization on AI/UX best practices, fostering a culture of innovation and excellence\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Conduct strategic research to understand how technical teams adopt and trust AI-driven recommendations, automation, and insights in mission-critical contexts\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with product leadership to shape the AI and automation roadmap, balancing innovation with user needs and technical feasibility\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Represent design in executive-level discussions and contribute to company-wide AI strategy and product positioning\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;BASIC QUALIFICATIONS\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;10+ years of experience in product design, UX design, or interaction design with a focus on complex technical products\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;3+ years of experience designing for AI/ML products, intelligent systems, automation platforms, or data-driven applications\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated experience leading design strategy and influencing product direction\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Portfolio showcasing expertise in AI/UX, conversational interfaces, automation design, or intelligent agent experiences\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;PREFERRED QUALIFICATIONS\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience designing for developer tools, DevOps platforms, or technical operations products\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep understanding of AI/ML concepts including LLMs, generative AI, predictive models, and agentic systems\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Track record of establishing design systems, frameworks, or principles that scale across product teams\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong thought leadership through speaking, writing, or contributing to the design community\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working in high-growth SaaS or enterprise software companies with complex technical audiences\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The base salary range for this position\u0026lt;/strong\u0026gt; is 161,000 - 270,600 USD. This role may also be eligible for bonus, commission, equity, and/or benefits.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our base salary ranges are determined by role, level, and location.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The range, which is subject to change based on primary work location, reflects the minimum and maximum base salary we expect to pay newly hired employees for the position. Within the range, we determine pay for an individual based on a number of factors including market location, job-related knowledge, skills/competencies and experience.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Your recruiter can share more about the specific offerings for this role, as well as the salary range for your primary work location during the hiring process.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Hesitant to apply?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We encourage you to submit your resume even if you don\u0026#39;t meet every requirement. We value potential and consider each candidate\u0026#39;s full professional story. Whether you\u0026#39;re exploring a career change or taking your next step, we look forward to reviewing your application. If this just isn’t the right role or time - sign up for \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/jobalerts\u0026quot;\u0026gt;job alerts\u0026lt;/a\u0026gt;!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Where we work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty operates a hybrid work model with \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/locations\u0026quot;\u0026gt;offices\u0026lt;/a\u0026gt; in 8 major cities: Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. While we offer flexibility within our established locations, we \u0026lt;strong\u0026gt;cannot\u0026lt;/strong\u0026gt; employ candidates residing in:\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location restrictions: \u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;Australia:\u0026lt;/strong\u0026gt; Northern Territory, Queensland, South Australia, Tasmania, Western Australia\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;Canada:\u0026lt;/strong\u0026gt; Alberta, Manitoba, Newfoundland, Northwest Territories, Nunavut, PEI, Quebec, Saskatchewan, Yukon\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;United States:\u0026lt;/strong\u0026gt; Alaska, Hawaii, Iowa, Louisiana, Mississippi, Nebraska, New Mexico, Oklahoma, Rhode Island, South Dakota, West Virginia, Wyoming\u0026lt;br\u0026gt;\u0026lt;em\u0026gt;Candidates must reside in an eligible location, which vary by role.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;How we work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://careers.pagerduty.com/#values\u0026quot;\u0026gt;Our values\u0026lt;/a\u0026gt; guide how we support customers, collaborate with colleagues, develop products, and foster a culture of belonging. They define not just our actions, but what it means to be Dutonian.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;People Leaders at PagerDuty are responsible for creating high performance environments that drive accountability. PagerDuty has four key dimensions that define our Leadership Impact: Lead Self, Lead the Team, Lead the Business, and Lead the Future. Each dimension has three associated competencies to give leaders a shared language for guiding their development, career, promotion, and succession planning discussions. Our Manager Expectations serve as a practical guide for managers to understand their responsibilities, prioritize their efforts, and drive engagement and performance.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What we offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a global organization, our total rewards approach is competitive with industry standards and aligned with local laws and regulations. Learn more, including country-specific offerings, on our \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/global-benefits\u0026quot;\u0026gt;benefits site\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your package may include:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive salary\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comprehensive benefits package\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible work arrangements\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Company equity*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;ESPP (Employee Stock Purchase Program)*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Retirement or pension plan*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Generous paid vacation time\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid holidays and sick leave\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Dutonian Wellness Days \u0026amp;amp; HibernationDuty - companywide paid days off in addition to PTO\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid volunteer time off: 20 hours per year\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Company-wide hack weeks\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Mental wellness programs\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;*Eligibility may vary by role, region, and tenure\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About PagerDuty\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. The PagerDuty Operations Cloud is an AI-powered platform that empowers business resilience and drives operational efficiency for enterprises. With a generative AI assistant at its core, PagerDuty empowers teams to detect and resolve issues in real time, orchestrate complex workflows, and drive continuous improvement across their digital operations. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always-on digital experiences to modern businesses\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty is Great Place to Work-certified™, a Fortune Best Workplace for Millennials, a Fortune Best Medium Workplace, a Fortune Best Workplace in Technology, and a top rated product on TrustRadius and G2.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Go behind-the-scenes on our \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/home\u0026quot;\u0026gt;careers site\u0026lt;/a\u0026gt; and @pagerduty on Instagram.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Additional Information\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status. Your privacy is important to us. By submitting an application, you confirm that you have read and understand PagerDuty\u0026#39;s \u0026lt;a href=\u0026quot;https://www.pagerduty.com/privacy-policy/\u0026quot;\u0026gt;Privacy Policy\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email accommodation@pagerduty.com and we will work with you to meet your accessibility needs.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty uses the E-Verify employment verification program.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4012326004,"name":"UX \u0026 Design","child_ids":[],"parent_id":4012353004}],"offices":[{"id":4005851004,"name":"Remote (USA)","location":null,"child_ids":[],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/pagerduty/jobs/5819876004","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5019417004,"location":{"name":"Atlanta"},"metadata":[{"id":14493121004,"name":"Stock Plan","value":null,"value_type":"single_select"}],"id":5819876004,"updated_at":"2026-03-05T10:41:33-05:00","requisition_id":"EFY26423","title":"Principal Product Designer. - Atlanta ","company_name":"PagerDuty","first_published":"2026-03-05T10:41:33-05:00","language":"en","content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;PagerDuty (NYSE:PD) is a leader in Digital Operations Management. In an always-on world, organizations of all sizes trust PagerDuty to help them deliver a perfect digital experience to their customers, every time. Teams use PagerDuty to identify issues and opportunities in real time and bring together the right people to fix problems faster and prevent them in the future. Over 13,000 organizations (including 60 of Fortune 100) rely on PagerDuty to succeed with Digital Transformation, Cloud Migration, and DevOps Modernization. Notable customers include GE, Cisco, Genentech, Electronic Arts, Cox Automotive, Netflix, Shopify, Zoom, DoorDash, Lululemon and more. We are expanding rapidly as a platform for Digital Operations Management using AI/ML and Automation and growing our adoption by Development, IT, Customer Service, Security, and other teams across the organization.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;PagerDuty is seeking a \u0026lt;strong\u0026gt;Principal Product Designer\u0026lt;/strong\u0026gt; to join our diverse, customer-focused team! As Principal Product Designer,\u0026amp;nbsp; you will join our UX team and lead design strategy for our AI and Automation team, partnering with senior leadership, product management, engineering, and data science teams. You will define the vision and execution for how AI agents, automation workflows, and intelligent insights are experienced across the PagerDuty Operations Cloud, ensuring our AI capabilities are intuitive, trustworthy, and transformative for technical operations teams. This is an exciting opportunity to pioneer the future of AI-driven operations at scale, shaping how thousands of organizations leverage autonomous agents and intelligent automation to prevent incidents, accelerate resolution, and improve operational resilience. The ideal candidate has deep expertise in AI/ML product design, a track record of leading design for complex technical products, and a passion for making cutting-edge technology accessible and valuable to practitioners.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;If you live in the Atlanta or Greater Atlanta area, this role is expected to come into our \u0026lt;strong\u0026gt;Atlanta office 2 days a week\u0026lt;/strong\u0026gt;, so you can thrive in your new role and fully embrace being a Dutonian!\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;KEY RESPONSIBILITIES\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Define and drive the design vision for PagerDuty\u0026#39;s AI and automation capabilities, including AI agents\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead cross-functional collaboration with AI/ML engineers, product managers, and data scientists to translate complex AI capabilities into intuitive, trustworthy user experiences\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Establish design principles and patterns for AI transparency, explainability, and user control that build confidence in autonomous and semi-autonomous systems\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Mentor and guide designers across the organization on AI/UX best practices, fostering a culture of innovation and excellence\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Conduct strategic research to understand how technical teams adopt and trust AI-driven recommendations, automation, and insights in mission-critical contexts\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with product leadership to shape the AI and automation roadmap, balancing innovation with user needs and technical feasibility\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Represent design in executive-level discussions and contribute to company-wide AI strategy and product positioning\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;BASIC QUALIFICATIONS\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;10+ years of experience in product design, UX design, or interaction design with a focus on complex technical products\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;3+ years of experience designing for AI/ML products, intelligent systems, automation platforms, or data-driven applications\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated experience leading design strategy and influencing product direction\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Portfolio showcasing expertise in AI/UX, conversational interfaces, automation design, or intelligent agent experiences\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;PREFERRED QUALIFICATIONS\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience designing for developer tools, DevOps platforms, or technical operations products\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep understanding of AI/ML concepts including LLMs, generative AI, predictive models, and agentic systems\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Track record of establishing design systems, frameworks, or principles that scale across product teams\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong thought leadership through speaking, writing, or contributing to the design community\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working in high-growth SaaS or enterprise software companies with complex technical audiences\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The base salary range for this position\u0026lt;/strong\u0026gt; is 161,000 - 270,600 USD. This role may also be eligible for bonus, commission, equity, and/or benefits.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our base salary ranges are determined by role, level, and location.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The range, which is subject to change based on primary work location, reflects the minimum and maximum base salary we expect to pay newly hired employees for the position. Within the range, we determine pay for an individual based on a number of factors including market location, job-related knowledge, skills/competencies and experience.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Your recruiter can share more about the specific offerings for this role, as well as the salary range for your primary work location during the hiring process.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Hesitant to apply?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We encourage you to submit your resume even if you don\u0026#39;t meet every requirement. We value potential and consider each candidate\u0026#39;s full professional story. Whether you\u0026#39;re exploring a career change or taking your next step, we look forward to reviewing your application. If this just isn’t the right role or time - sign up for \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/jobalerts\u0026quot;\u0026gt;job alerts\u0026lt;/a\u0026gt;!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Where we work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty operates a hybrid work model with \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/locations\u0026quot;\u0026gt;offices\u0026lt;/a\u0026gt; in 8 major cities: Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. While we offer flexibility within our established locations, we \u0026lt;strong\u0026gt;cannot\u0026lt;/strong\u0026gt; employ candidates residing in:\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location restrictions: \u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;Australia:\u0026lt;/strong\u0026gt; Northern Territory, Queensland, South Australia, Tasmania, Western Australia\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;Canada:\u0026lt;/strong\u0026gt; Alberta, Manitoba, Newfoundland, Northwest Territories, Nunavut, PEI, Quebec, Saskatchewan, Yukon\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;United States:\u0026lt;/strong\u0026gt; Alaska, Hawaii, Iowa, Louisiana, Mississippi, Nebraska, New Mexico, Oklahoma, Rhode Island, South Dakota, West Virginia, Wyoming\u0026lt;br\u0026gt;\u0026lt;em\u0026gt;Candidates must reside in an eligible location, which vary by role.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;How we work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://careers.pagerduty.com/#values\u0026quot;\u0026gt;Our values\u0026lt;/a\u0026gt; guide how we support customers, collaborate with colleagues, develop products, and foster a culture of belonging. They define not just our actions, but what it means to be Dutonian.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;People Leaders at PagerDuty are responsible for creating high performance environments that drive accountability. PagerDuty has four key dimensions that define our Leadership Impact: Lead Self, Lead the Team, Lead the Business, and Lead the Future. Each dimension has three associated competencies to give leaders a shared language for guiding their development, career, promotion, and succession planning discussions. Our Manager Expectations serve as a practical guide for managers to understand their responsibilities, prioritize their efforts, and drive engagement and performance.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What we offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a global organization, our total rewards approach is competitive with industry standards and aligned with local laws and regulations. Learn more, including country-specific offerings, on our \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/global-benefits\u0026quot;\u0026gt;benefits site\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your package may include:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive salary\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comprehensive benefits package\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible work arrangements\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Company equity*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;ESPP (Employee Stock Purchase Program)*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Retirement or pension plan*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Generous paid vacation time\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid holidays and sick leave\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Dutonian Wellness Days \u0026amp;amp; HibernationDuty - companywide paid days off in addition to PTO\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid volunteer time off: 20 hours per year\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Company-wide hack weeks\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Mental wellness programs\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;*Eligibility may vary by role, region, and tenure\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About PagerDuty\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. The PagerDuty Operations Cloud is an AI-powered platform that empowers business resilience and drives operational efficiency for enterprises. With a generative AI assistant at its core, PagerDuty empowers teams to detect and resolve issues in real time, orchestrate complex workflows, and drive continuous improvement across their digital operations. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always-on digital experiences to modern businesses\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty is Great Place to Work-certified™, a Fortune Best Workplace for Millennials, a Fortune Best Medium Workplace, a Fortune Best Workplace in Technology, and a top rated product on TrustRadius and G2.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Go behind-the-scenes on our \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/home\u0026quot;\u0026gt;careers site\u0026lt;/a\u0026gt; and @pagerduty on Instagram.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Additional Information\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status. Your privacy is important to us. By submitting an application, you confirm that you have read and understand PagerDuty\u0026#39;s \u0026lt;a href=\u0026quot;https://www.pagerduty.com/privacy-policy/\u0026quot;\u0026gt;Privacy Policy\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email accommodation@pagerduty.com and we will work with you to meet your accessibility needs.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty uses the E-Verify employment verification program.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4012326004,"name":"UX \u0026 Design","child_ids":[],"parent_id":4012353004}],"offices":[{"id":4005851004,"name":"Remote (USA)","location":null,"child_ids":[],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/pagerduty/jobs/5821873004","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5019417004,"location":{"name":"Toronto"},"metadata":[{"id":14493121004,"name":"Stock Plan","value":null,"value_type":"single_select"}],"id":5821873004,"updated_at":"2026-03-09T10:02:45-04:00","requisition_id":"EFY26423","title":"Principal Product Designer. - Toronto, Ontario, Canada","company_name":"PagerDuty","first_published":"2026-03-09T10:02:45-04:00","language":"en","content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;PagerDuty (NYSE:PD) is a leader in Digital Operations Management. In an always-on world, organizations of all sizes trust PagerDuty to help them deliver a perfect digital experience to their customers, every time. Teams use PagerDuty to identify issues and opportunities in real time and bring together the right people to fix problems faster and prevent them in the future. Over 13,000 organizations (including 60 of Fortune 100) rely on PagerDuty to succeed with Digital Transformation, Cloud Migration, and DevOps Modernization. Notable customers include GE, Cisco, Genentech, Electronic Arts, Cox Automotive, Netflix, Shopify, Zoom, DoorDash, Lululemon and more. We are expanding rapidly as a platform for Digital Operations Management using AI/ML and Automation and growing our adoption by Development, IT, Customer Service, Security, and other teams across the organization.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;PagerDuty is seeking a \u0026lt;strong\u0026gt;Principal Product Designer\u0026lt;/strong\u0026gt; to join our diverse, customer-focused team! As Principal Product Designer,\u0026amp;nbsp; you will join our UX team and lead design strategy for our AI and Automation team, partnering with senior leadership, product management, engineering, and data science teams. You will define the vision and execution for how AI agents, automation workflows, and intelligent insights are experienced across the PagerDuty Operations Cloud, ensuring our AI capabilities are intuitive, trustworthy, and transformative for technical operations teams. This is an exciting opportunity to pioneer the future of AI-driven operations at scale, shaping how thousands of organizations leverage autonomous agents and intelligent automation to prevent incidents, accelerate resolution, and improve operational resilience. The ideal candidate has deep expertise in AI/ML product design, a track record of leading design for complex technical products, and a passion for making cutting-edge technology accessible and valuable to practitioners.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;If you live in the Atlanta or Greater Atlanta area, this role is expected to come into our \u0026lt;strong\u0026gt;Toronto\u0026amp;nbsp;office 2 days a week\u0026lt;/strong\u0026gt;, so you can thrive in your new role and fully embrace being a Dutonian!\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;KEY RESPONSIBILITIES\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Define and drive the design vision for PagerDuty\u0026#39;s AI and automation capabilities, including AI agents\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead cross-functional collaboration with AI/ML engineers, product managers, and data scientists to translate complex AI capabilities into intuitive, trustworthy user experiences\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Establish design principles and patterns for AI transparency, explainability, and user control that build confidence in autonomous and semi-autonomous systems\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Mentor and guide designers across the organization on AI/UX best practices, fostering a culture of innovation and excellence\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Conduct strategic research to understand how technical teams adopt and trust AI-driven recommendations, automation, and insights in mission-critical contexts\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with product leadership to shape the AI and automation roadmap, balancing innovation with user needs and technical feasibility\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Represent design in executive-level discussions and contribute to company-wide AI strategy and product positioning\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;BASIC QUALIFICATIONS\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;10+ years of experience in product design, UX design, or interaction design with a focus on complex technical products\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;3+ years of experience designing for AI/ML products, intelligent systems, automation platforms, or data-driven applications\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated experience leading design strategy and influencing product direction\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Portfolio showcasing expertise in AI/UX, conversational interfaces, automation design, or intelligent agent experiences\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;PREFERRED QUALIFICATIONS\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience designing for developer tools, DevOps platforms, or technical operations products\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep understanding of AI/ML concepts including LLMs, generative AI, predictive models, and agentic systems\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Track record of establishing design systems, frameworks, or principles that scale across product teams\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong thought leadership through speaking, writing, or contributing to the design community\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working in high-growth SaaS or enterprise software companies with complex technical audiences\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Canadian base salary range for this position is 159,000 - 209,000 CAD.\u0026lt;/strong\u0026gt; This role may also be eligible for bonus, commission, equity, and/or benefits.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our base salary ranges are determined by role, level, and location. The range, which is subject to change based on primary work location, reflects the minimum and maximum base salary we expect to pay newly hired employees for the position. Within the range, we determine pay for an individual based on a number of factors including market location, job-related knowledge, skills/competencies and experience.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Your recruiter can share more about the specific offerings for this role, as well as the salary range for your primary work location during the hiring process.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Hesitant to apply?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We encourage you to submit your resume even if you don\u0026#39;t meet every requirement. We value potential and consider each candidate\u0026#39;s full professional story. Whether you\u0026#39;re exploring a career change or taking your next step, we look forward to reviewing your application. If this just isn’t the right role or time - sign up for \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/jobalerts\u0026quot;\u0026gt;job alerts\u0026lt;/a\u0026gt;!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Where we work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty operates a hybrid work model with \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/locations\u0026quot;\u0026gt;offices\u0026lt;/a\u0026gt; in 8 major cities: Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. While we offer flexibility within our established locations, we \u0026lt;strong\u0026gt;cannot\u0026lt;/strong\u0026gt; employ candidates residing in:\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location restrictions: \u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;Australia:\u0026lt;/strong\u0026gt; Northern Territory, Queensland, South Australia, Tasmania, Western Australia\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;Canada:\u0026lt;/strong\u0026gt; Alberta, Manitoba, Newfoundland, Northwest Territories, Nunavut, PEI, Quebec, Saskatchewan, Yukon\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;United States:\u0026lt;/strong\u0026gt; Alaska, Hawaii, Iowa, Louisiana, Mississippi, Nebraska, New Mexico, Oklahoma, Rhode Island, South Dakota, West Virginia, Wyoming\u0026lt;br\u0026gt;\u0026lt;em\u0026gt;Candidates must reside in an eligible location, which vary by role.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;How we work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://careers.pagerduty.com/#values\u0026quot;\u0026gt;Our values\u0026lt;/a\u0026gt; guide how we support customers, collaborate with colleagues, develop products, and foster a culture of belonging. They define not just our actions, but what it means to be Dutonian.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;People Leaders at PagerDuty are responsible for creating high performance environments that drive accountability. PagerDuty has four key dimensions that define our Leadership Impact: Lead Self, Lead the Team, Lead the Business, and Lead the Future. Each dimension has three associated competencies to give leaders a shared language for guiding their development, career, promotion, and succession planning discussions. Our Manager Expectations serve as a practical guide for managers to understand their responsibilities, prioritize their efforts, and drive engagement and performance.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What we offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a global organization, our total rewards approach is competitive with industry standards and aligned with local laws and regulations. Learn more, including country-specific offerings, on our \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/global-benefits\u0026quot;\u0026gt;benefits site\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your package may include:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive salary\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comprehensive benefits package\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible work arrangements\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Company equity*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;ESPP (Employee Stock Purchase Program)*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Retirement or pension plan*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Generous paid vacation time\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid holidays and sick leave\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Dutonian Wellness Days \u0026amp;amp; HibernationDuty - companywide paid days off in addition to PTO\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid volunteer time off: 20 hours per year\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Company-wide hack weeks\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Mental wellness programs\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;*Eligibility may vary by role, region, and tenure\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About PagerDuty\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. The PagerDuty Operations Cloud is an AI-powered platform that empowers business resilience and drives operational efficiency for enterprises. With a generative AI assistant at its core, PagerDuty empowers teams to detect and resolve issues in real time, orchestrate complex workflows, and drive continuous improvement across their digital operations. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always-on digital experiences to modern businesses\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty is Great Place to Work-certified™, a Fortune Best Workplace for Millennials, a Fortune Best Medium Workplace, a Fortune Best Workplace in Technology, and a top rated product on TrustRadius and G2.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Go behind-the-scenes on our \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/home\u0026quot;\u0026gt;careers site\u0026lt;/a\u0026gt; and @pagerduty on Instagram.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Additional Information\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status. Your privacy is important to us. By submitting an application, you confirm that you have read and understand PagerDuty\u0026#39;s \u0026lt;a href=\u0026quot;https://www.pagerduty.com/privacy-policy/\u0026quot;\u0026gt;Privacy Policy\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email accommodation@pagerduty.com and we will work with you to meet your accessibility needs.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty uses the E-Verify employment verification program.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4012326004,"name":"UX \u0026 Design","child_ids":[],"parent_id":4012353004}],"offices":[{"id":4005851004,"name":"Remote (USA)","location":null,"child_ids":[],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/pagerduty/jobs/5703252004","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4999298004,"location":{"name":"Remote (Canada)"},"metadata":[{"id":14493121004,"name":"Stock Plan","value":null,"value_type":"single_select"}],"id":5703252004,"updated_at":"2026-03-05T14:21:52-05:00","requisition_id":"EFY26393","title":"Principal Product Manager - Developer Platform","company_name":"PagerDuty","first_published":"2025-11-07T17:40:30-05:00","language":"en","content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;PagerDuty (NYSE:PD) is a leader in Digital Operations Management. In an always-on world, organizations of all sizes trust PagerDuty to help them deliver a perfect digital experience to their customers, every time. Teams use PagerDuty to identify issues and opportunities in real time and bring together the right people to fix problems faster and prevent them in the future. Over 13,000 organizations (including 60 of Fortune 100) rely on PagerDuty to succeed with Digital Transformation, Cloud Migration, and DevOps Modernization. Notable customers include GE, Cisco, Genentech, Electronic Arts, Cox Automotive, Netflix, Shopify, Zoom, DoorDash, Lululemon and more. We are expanding rapidly as a platform for Digital Operations Management using AI/ML and Automation and growing our adoption by Development, IT, Customer Service, Security, and other teams across the organization.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;PagerDuty is seeking a \u0026lt;strong\u0026gt;Principal Product Manager - Developer Platform \u0026lt;/strong\u0026gt;to join our diverse, customer-focused team in leading the industry’s transformation to fully automated operations! Our vision: a world where AI-augmented software developers build and ship applications 10x faster, and those applications run reliably and autonomously in production. When the unexpected happens, AI agents and automated remediation will resolve most issues—so human teams can focus on innovation, not firefighting.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you’ll guide the evolution of our API and developer experience empowering internal teams, customers and partners to build integrations with PagerDuty. The ideal candidate will bridge the gap between understanding the burning problems of product development teams and API-first platform principles. You’ll also work closely with our AI team to align our API and MCP platforms, access control, and monetization strategy.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You’ll also lead innovation of our platform with deeper integration of PagerDuty into the SDLC and specifically the developer experience. You’ll engage with developers to understand how they want to use PagerDuty within the tools they use every day including IDPs (e.g. Backstage), IDEs, chat tools, project management systems, and more. You’ll play a key technical product leadership role to deliver strategic integrations into developer tools.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You\u0026#39;re equally comfortable discussing both the merits of an API structure and also the business case for integration with a potential platform customer. You can readily understand 3rd-party platform elements (ServiceNow, Atlassian, Salesforce, etc.) and define integrations that are valuable, feasible, usable, and viable.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Important note: While this role is posted as remote, candidates who are located near one of our hub locations (San Francisco, Atlanta, or Toronto) will be given preference.\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Key Responsibilities\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Work with product and UX design managers to deeply understand PagerDuty Operations Cloud functionality, integration needs and customer journeys\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Prioritize input and feedback from internal app development and professional services teams, and external customer and ISV partner teams\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner closely with engineering and design on API design and developer experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner on platform strategy with our AI team to align REST API and MCP capabilities\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Define API access control and monetization requirements and engage with admin, authentication, product analytics, monetization \u0026amp;amp; entitlements teams to implement them\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Engage with leading developer tooling companies to develop strategic integrations that put the power of PagerDuty into the hands of developers where they work\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with developer marketing on community engagement and the ecosystem partnerships team to evangelize our platform and gather developer input\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Basic Qualifications\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;5+ years of product management experience in SaaS, enterprise software, or developer tools\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep knowledge of integration architecture, patterns, and platforms; understanding of cross-application business processes and API best practices\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Technical depth and communication skills to collaborate effectively with senior engineers\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hands-on experience working with third‑party APIs, designing RESTful APIs, and partnering on integration solution design\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven success in high-velocity product teams delivering customer value through iteration and tight feedback loops\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficiency with analytics tools and a track record of data-driven decision-making\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to communicate clearly with customers and internal stakeholders across product and go-to-market\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong customer empathy and a curiosity-driven approach to learning their needs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to lead through influence and drive outcomes across teams\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent collaboration and communication skills; able to make complex, highly technical topics easy to understand\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Preferred Qualifications\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Bachelor’s degree or higher in Engineering, Computer Science, a related technical field, or equivalent practical experience (e.g., software engineering)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong understanding of incident response and DevOps workflows\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ideally located near a PagerDuty office: Toronto (Canada), Atlanta, GA (USA), or San Francisco, CA (USA)\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;The base salary range for this position is 156,000 - 237,000 CAD. This role may also be eligible for bonus, commission, equity, and/or benefits.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our base salary ranges are determined by role, level, and location. The range, which is subject to change based on primary work location, reflects the minimum and maximum base salary we expect to pay newly hired employees for the position. Within the range, we determine pay for an individual based on a number of factors including market location, job-related knowledge, skills/competencies and experience.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Your recruiter can share more about the specific offerings for this role, as well as the salary range for your primary work location during the hiring process.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This posting is for an existing vacancy.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Hesitant to apply?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We encourage you to submit your resume even if you don\u0026#39;t meet every requirement. We value potential and consider each candidate\u0026#39;s full professional story. Whether you\u0026#39;re exploring a career change or taking your next step, we look forward to reviewing your application. If this just isn’t the right role or time - sign up for \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/jobalerts\u0026quot;\u0026gt;job alerts\u0026lt;/a\u0026gt;!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Where we work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty operates a hybrid work model with \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/locations\u0026quot;\u0026gt;offices\u0026lt;/a\u0026gt; in 8 major cities: Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. While we offer flexibility within our established locations, we \u0026lt;strong\u0026gt;cannot\u0026lt;/strong\u0026gt; employ candidates residing in:\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location restrictions: \u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;Australia:\u0026lt;/strong\u0026gt; Northern Territory, Queensland, South Australia, Tasmania, Western Australia\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;Canada:\u0026lt;/strong\u0026gt; Alberta, Manitoba, Newfoundland, Northwest Territories, Nunavut, PEI, Quebec, Saskatchewan, Yukon\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;United States:\u0026lt;/strong\u0026gt; Alaska, Hawaii, Iowa, Louisiana, Mississippi, Nebraska, New Mexico, Oklahoma, Rhode Island, South Dakota, West Virginia, Wyoming\u0026lt;br\u0026gt;\u0026lt;em\u0026gt;Candidates must reside in an eligible location, which vary by role.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;How we work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://careers.pagerduty.com/#values\u0026quot;\u0026gt;Our values\u0026lt;/a\u0026gt; guide how we support customers, collaborate with colleagues, develop products, and foster a culture of belonging. They define not just our actions, but what it means to be Dutonian.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;People Leaders at PagerDuty are responsible for creating high performance environments that drive accountability. PagerDuty has four key dimensions that define our Leadership Impact: Lead Self, Lead the Team, Lead the Business, and Lead the Future. Each dimension has three associated competencies to give leaders a shared language for guiding their development, career, promotion, and succession planning discussions. Our Manager Expectations serve as a practical guide for managers to understand their responsibilities, prioritize their efforts, and drive engagement and performance.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What we offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a global organization, our total rewards approach is competitive with industry standards and aligned with local laws and regulations. Learn more, including country-specific offerings, on our \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/global-benefits\u0026quot;\u0026gt;benefits site\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your package may include:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive salary\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comprehensive benefits package\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible work arrangements\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Company equity*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;ESPP (Employee Stock Purchase Program)*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Retirement or pension plan*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Generous paid vacation time\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid holidays and sick leave\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Dutonian Wellness Days \u0026amp;amp; HibernationDuty - companywide paid days off in addition to PTO\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid volunteer time off: 20 hours per year\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Company-wide hack weeks\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Mental wellness programs\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;*Eligibility may vary by role, region, and tenure\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About PagerDuty\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. The PagerDuty Operations Cloud is an AI-powered platform that empowers business resilience and drives operational efficiency for enterprises. With a generative AI assistant at its core, PagerDuty empowers teams to detect and resolve issues in real time, orchestrate complex workflows, and drive continuous improvement across their digital operations. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always-on digital experiences to modern businesses\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty is Great Place to Work-certified™, a Fortune Best Workplace for Millennials, a Fortune Best Medium Workplace, a Fortune Best Workplace in Technology, and a top rated product on TrustRadius and G2.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Go behind-the-scenes on our \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/home\u0026quot;\u0026gt;careers site\u0026lt;/a\u0026gt; and @pagerduty on Instagram.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Additional Information\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status. Your privacy is important to us. By submitting an application, you confirm that you have read and understand PagerDuty\u0026#39;s \u0026lt;a href=\u0026quot;https://www.pagerduty.com/privacy-policy/\u0026quot;\u0026gt;Privacy Policy\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email accommodation@pagerduty.com and we will work with you to meet your accessibility needs.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty uses the E-Verify employment verification program.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4012325004,"name":"Product Management","child_ids":[],"parent_id":4012353004}],"offices":[{"id":4005851004,"name":"Remote (USA)","location":null,"child_ids":[],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/pagerduty/jobs/5703257004","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4999298004,"location":{"name":"Remote (USA)"},"metadata":[{"id":14493121004,"name":"Stock Plan","value":null,"value_type":"single_select"}],"id":5703257004,"updated_at":"2026-03-05T14:21:52-05:00","requisition_id":"EFY26393","title":"Principal Product Manager - Developer Platform","company_name":"PagerDuty","first_published":"2025-11-07T17:40:31-05:00","language":"en","content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;PagerDuty (NYSE:PD) is a leader in Digital Operations Management. In an always-on world, organizations of all sizes trust PagerDuty to help them deliver a perfect digital experience to their customers, every time. Teams use PagerDuty to identify issues and opportunities in real time and bring together the right people to fix problems faster and prevent them in the future. Over 13,000 organizations (including 60 of Fortune 100) rely on PagerDuty to succeed with Digital Transformation, Cloud Migration, and DevOps Modernization. Notable customers include GE, Cisco, Genentech, Electronic Arts, Cox Automotive, Netflix, Shopify, Zoom, DoorDash, Lululemon and more. We are expanding rapidly as a platform for Digital Operations Management using AI/ML and Automation and growing our adoption by Development, IT, Customer Service, Security, and other teams across the organization.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;PagerDuty is seeking a \u0026lt;strong\u0026gt;Principal Product Manager - Developer Platform \u0026lt;/strong\u0026gt;to join our diverse, customer-focused team in leading the industry’s transformation to fully automated operations! Our vision: a world where AI-augmented software developers build and ship applications 10x faster, and those applications run reliably and autonomously in production. When the unexpected happens, AI agents and automated remediation will resolve most issues—so human teams can focus on innovation, not firefighting.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you’ll guide the evolution of our API and developer experience empowering internal teams, customers and partners to build integrations with PagerDuty. The ideal candidate will bridge the gap between understanding the burning problems of product development teams and API-first platform principles. You’ll also work closely with our AI team to align our API and MCP platforms, access control, and monetization strategy.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You’ll also lead innovation of our platform with deeper integration of PagerDuty into the SDLC and specifically the developer experience. You’ll engage with developers to understand how they want to use PagerDuty within the tools they use every day including IDPs (e.g. Backstage), IDEs, chat tools, project management systems, and more. You’ll play a key technical product leadership role to deliver strategic integrations into developer tools.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You\u0026#39;re equally comfortable discussing both the merits of an API structure and also the business case for integration with a potential platform customer. You can readily understand 3rd-party platform elements (ServiceNow, Atlassian, Salesforce, etc.) and define integrations that are valuable, feasible, usable, and viable.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Important note: While this role is posted as remote, candidates who are located near one of our hub locations (San Francisco, Atlanta, or Toronto) will be given preference.\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Key Responsibilities\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Work with product and UX design managers to deeply understand PagerDuty Operations Cloud functionality, integration needs and customer journeys\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Prioritize input and feedback from internal app development and professional services teams, and external customer and ISV partner teams\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner closely with engineering and design on API design and developer experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner on platform strategy with our AI team to align REST API and MCP capabilities\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Define API access control and monetization requirements and engage with admin, authentication, product analytics, monetization \u0026amp;amp; entitlements teams to implement them\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Engage with leading developer tooling companies to develop strategic integrations that put the power of PagerDuty into the hands of developers where they work\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with developer marketing on community engagement and the ecosystem partnerships team to evangelize our platform and gather developer input\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Basic Qualifications\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;5+ years of product management experience in SaaS, enterprise software, or developer tools\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep knowledge of integration architecture, patterns, and platforms; understanding of cross-application business processes and API best practices\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Technical depth and communication skills to collaborate effectively with senior engineers\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hands-on experience working with third‑party APIs, designing RESTful APIs, and partnering on integration solution design\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven success in high-velocity product teams delivering customer value through iteration and tight feedback loops\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficiency with analytics tools and a track record of data-driven decision-making\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to communicate clearly with customers and internal stakeholders across product and go-to-market\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong customer empathy and a curiosity-driven approach to learning their needs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to lead through influence and drive outcomes across teams\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent collaboration and communication skills; able to make complex, highly technical topics easy to understand\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Preferred Qualifications\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Bachelor’s degree or higher in Engineering, Computer Science, a related technical field, or equivalent practical experience (e.g., software engineering)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong understanding of incident response and DevOps workflows\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ideally located near a PagerDuty office: Toronto (Canada), Atlanta, GA (USA), or San Francisco, CA (USA)\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;The base salary range for this position is 180,000 - 304,000 USD. This role may also be eligible for bonus, commission, equity, and/or benefits.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our base salary ranges are determined by role, level, and location. The range, which is subject to change based on primary work location, reflects the minimum and maximum base salary we expect to pay newly hired employees for the position. Within the range, we determine pay for an individual based on a number of factors including market location, job-related knowledge, skills/competencies and experience.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Your recruiter can share more about the specific offerings for this role, as well as the salary range for your primary work location during the hiring process.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Hesitant to apply?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We encourage you to submit your resume even if you don\u0026#39;t meet every requirement. We value potential and consider each candidate\u0026#39;s full professional story. Whether you\u0026#39;re exploring a career change or taking your next step, we look forward to reviewing your application. If this just isn’t the right role or time - sign up for \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/jobalerts\u0026quot;\u0026gt;job alerts\u0026lt;/a\u0026gt;!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Where we work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty operates a hybrid work model with \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/locations\u0026quot;\u0026gt;offices\u0026lt;/a\u0026gt; in 8 major cities: Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. While we offer flexibility within our established locations, we \u0026lt;strong\u0026gt;cannot\u0026lt;/strong\u0026gt; employ candidates residing in:\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location restrictions: \u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;Australia:\u0026lt;/strong\u0026gt; Northern Territory, Queensland, South Australia, Tasmania, Western Australia\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;Canada:\u0026lt;/strong\u0026gt; Alberta, Manitoba, Newfoundland, Northwest Territories, Nunavut, PEI, Quebec, Saskatchewan, Yukon\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;United States:\u0026lt;/strong\u0026gt; Alaska, Hawaii, Iowa, Louisiana, Mississippi, Nebraska, New Mexico, Oklahoma, Rhode Island, South Dakota, West Virginia, Wyoming\u0026lt;br\u0026gt;\u0026lt;em\u0026gt;Candidates must reside in an eligible location, which vary by role.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;How we work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://careers.pagerduty.com/#values\u0026quot;\u0026gt;Our values\u0026lt;/a\u0026gt; guide how we support customers, collaborate with colleagues, develop products, and foster a culture of belonging. They define not just our actions, but what it means to be Dutonian.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;People Leaders at PagerDuty are responsible for creating high performance environments that drive accountability. PagerDuty has four key dimensions that define our Leadership Impact: Lead Self, Lead the Team, Lead the Business, and Lead the Future. Each dimension has three associated competencies to give leaders a shared language for guiding their development, career, promotion, and succession planning discussions. Our Manager Expectations serve as a practical guide for managers to understand their responsibilities, prioritize their efforts, and drive engagement and performance.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What we offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a global organization, our total rewards approach is competitive with industry standards and aligned with local laws and regulations. Learn more, including country-specific offerings, on our \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/global-benefits\u0026quot;\u0026gt;benefits site\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your package may include:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive salary\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comprehensive benefits package\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible work arrangements\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Company equity*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;ESPP (Employee Stock Purchase Program)*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Retirement or pension plan*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Generous paid vacation time\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid holidays and sick leave\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Dutonian Wellness Days \u0026amp;amp; HibernationDuty - companywide paid days off in addition to PTO\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid volunteer time off: 20 hours per year\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Company-wide hack weeks\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Mental wellness programs\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;*Eligibility may vary by role, region, and tenure\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About PagerDuty\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. The PagerDuty Operations Cloud is an AI-powered platform that empowers business resilience and drives operational efficiency for enterprises. With a generative AI assistant at its core, PagerDuty empowers teams to detect and resolve issues in real time, orchestrate complex workflows, and drive continuous improvement across their digital operations. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always-on digital experiences to modern businesses\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty is Great Place to Work-certified™, a Fortune Best Workplace for Millennials, a Fortune Best Medium Workplace, a Fortune Best Workplace in Technology, and a top rated product on TrustRadius and G2.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Go behind-the-scenes on our \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/home\u0026quot;\u0026gt;careers site\u0026lt;/a\u0026gt; and @pagerduty on Instagram.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Additional Information\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status. Your privacy is important to us. By submitting an application, you confirm that you have read and understand PagerDuty\u0026#39;s \u0026lt;a href=\u0026quot;https://www.pagerduty.com/privacy-policy/\u0026quot;\u0026gt;Privacy Policy\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email accommodation@pagerduty.com and we will work with you to meet your accessibility needs.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty uses the E-Verify employment verification program.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4012325004,"name":"Product Management","child_ids":[],"parent_id":4012353004}],"offices":[{"id":4005851004,"name":"Remote (USA)","location":null,"child_ids":[],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/pagerduty/jobs/5692507004","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4999572004,"location":{"name":"Remote (USA)"},"metadata":[{"id":14493121004,"name":"Stock Plan","value":null,"value_type":"single_select"}],"id":5692507004,"updated_at":"2026-02-25T12:10:29-05:00","requisition_id":"EFY26394","title":"Principal Product Manager, Growth","company_name":"PagerDuty","first_published":"2025-11-19T15:56:41-05:00","language":"en","content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;PagerDuty (NYSE:PD) is a leader in Digital Operations Management. In an always-on world, organizations of all sizes trust PagerDuty to help them deliver a perfect digital experience to their customers, every time. Teams use PagerDuty to identify issues and opportunities in real time and bring together the right people to fix problems faster and prevent them in the future. Over 13,000 organizations (including 60 of Fortune 100) rely on PagerDuty to succeed with Digital Transformation, Cloud Migration, and DevOps Modernization. Notable customers include GE, Cisco, Genentech, Electronic Arts, Cox Automotive, Netflix, Shopify, Zoom, DoorDash, Lululemon and more. We are expanding rapidly as a platform for Digital Operations Management using AI/ML and Automation and growing our adoption by Development, IT, Customer Service, Security, and other teams across the organization.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h3\u0026gt;Principal Product Manager, Growth\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty is seeking a Principal Product Manager to lead our Growth initiatives and drive our transformation of value realization throughout different verticals of our product. In this pivotal role, you’ll own the end-to-end user journey from trial acquisition through paid conversion and platform adoption for existing customers across our Operations Cloud. You will build experimentation capabilities organization-wide while leading the vision, strategy, and execution of conversion optimization initiatives.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You will collaborate closely with product, engineering, design, pricing, and go-to-market teams to transform PagerDuty’s value realization and product adoption. Your analytical mindset and ability to synthesize user behavior data with experimentation results will be crucial as you optimize conversion funnels, onboarding experiences, and feature adoption workflows. The ideal candidate excels at building experimentation cultures, demonstrates strong business acumen in hybrid SLG/PLG environments, and thrives in fast-paced settings while managing multiple priorities and training other PMs on growth practices.\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Key Responsibilities:\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Growth Strategy \u0026amp;amp; Experimentation\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Lead the vision, strategy, and execution for AI growth products and services.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead vision, strategy, and execution for trial-to-paid conversion as well as existing customer optimization across Operations Cloud platform\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build and scale experimentation infrastructure and culture across product teams\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Guide products through optimization cycles, setting clear success criteria and stage-gates for conversion improvements\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Make data-driven decisions to optimize user onboarding, activation, and expansion metrics\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Cross-Functional Leadership \u0026amp;amp; Enablement\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Matrix manage 8 engineers and dedicated UX designer focused on growth initiatives\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Train and enable existing PMs to integrate growth mindset and experimentation practices\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with pricing team on packaging strategies that drive user adoption during consumption model transition\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with Marketing, Sales, and Customer Success to define product-led go-to-market strategies\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;User Experience \u0026amp;amp; Conversion Optimization\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Transform fragmented trial experiences into cohesive user journeys that drive activation\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build in-product growth levers (upgrade prompts, usage dashboards, feature discovery workflows)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Optimize product navigation and information architecture for self-service adoption\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Leverage AI capabilities where appropriate to enhance personalization and user guidance\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Analytics \u0026amp;amp; Performance\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Establish growth analytics capabilities to understand user behavior and conversion drivers\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Design and execute A/B and multivariate testing programs to optimize key growth metrics\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Synthesize qualitative customer feedback with quantitative experimentation results to ruthlessly prioritize based on impact\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive rapid iteration cycles with comfort for frequent testing and learning\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Basic Qualifications:\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Deep understanding of a developer and reliability engineer as an end user and how they relate with the rest of their organization\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Understanding of the relationship between the core end user and the buyer and how that correlates with growth and retention\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Understanding of how modern organizations experience and desire to experience incident management products\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;7+ years of product management experience, with at least 3 years focusing on growth products at PLG SaaS organizations\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven track record optimizing conversion funnels and driving measurable growth metrics in enterprise SaaS environments\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with A/B testing platforms, growth analytics tools, and experimentation frameworks\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong analytical and problem-solving skills with ability to translate data insights into user experience improvements\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Matrix management experience leading engineering and design teams\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven ability to train and enable other PMs on growth practices and experimentation methodologies\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Preferred Qualifications:\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience building growth capabilities in organizations that balance between sales-led and product-led motions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Background in consumption-based or usage-based pricing model transitions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with AI/ML applications in growth optimization and user personalization\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with developer tools, infrastructure, or enterprise operations platforms\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Track record building experimentation cultures across multiple product teams\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong business acumen with understanding of enterprise customer adoption patterns and expansion motions\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;This role offers the opportunity to re-build PagerDuty’s growth capabilities from the ground up while driving significant business impact through improved user experiences, conversion optimization, and organizational experimentation maturity.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The base salary range for this position is 180,000 - 304,000 USD. This role may also be eligible for bonus, commission, equity, and/or benefits.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our base salary ranges are determined by role, level, and location. The range, which is subject to change based on primary work location, reflects the minimum and maximum base salary we expect to pay newly hired employees for the position. Within the range, we determine pay for an individual based on a number of factors including market location, job-related knowledge, skills/competencies and experience.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Your recruiter can share more about the specific offerings for this role, as well as the salary range for your primary work location during the hiring process.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Hesitant to apply?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We encourage you to submit your resume even if you don\u0026#39;t meet every requirement. We value potential and consider each candidate\u0026#39;s full professional story. Whether you\u0026#39;re exploring a career change or taking your next step, we look forward to reviewing your application. If this just isn’t the right role or time - sign up for \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/jobalerts\u0026quot;\u0026gt;job alerts\u0026lt;/a\u0026gt;!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Where we work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty operates a hybrid work model with \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/locations\u0026quot;\u0026gt;offices\u0026lt;/a\u0026gt; in 8 major cities: Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. While we offer flexibility within our established locations, we \u0026lt;strong\u0026gt;cannot\u0026lt;/strong\u0026gt; employ candidates residing in:\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location restrictions: \u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;Australia:\u0026lt;/strong\u0026gt; Northern Territory, Queensland, South Australia, Tasmania, Western Australia\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;Canada:\u0026lt;/strong\u0026gt; Alberta, Manitoba, Newfoundland, Northwest Territories, Nunavut, PEI, Quebec, Saskatchewan, Yukon\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;United States:\u0026lt;/strong\u0026gt; Alaska, Hawaii, Iowa, Louisiana, Mississippi, Nebraska, New Mexico, Oklahoma, Rhode Island, South Dakota, West Virginia, Wyoming\u0026lt;br\u0026gt;\u0026lt;em\u0026gt;Candidates must reside in an eligible location, which vary by role.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;How we work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://careers.pagerduty.com/#values\u0026quot;\u0026gt;Our values\u0026lt;/a\u0026gt; guide how we support customers, collaborate with colleagues, develop products, and foster a culture of belonging. They define not just our actions, but what it means to be Dutonian.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;People Leaders at PagerDuty are responsible for creating high performance environments that drive accountability. PagerDuty has four key dimensions that define our Leadership Impact: Lead Self, Lead the Team, Lead the Business, and Lead the Future. Each dimension has three associated competencies to give leaders a shared language for guiding their development, career, promotion, and succession planning discussions. Our Manager Expectations serve as a practical guide for managers to understand their responsibilities, prioritize their efforts, and drive engagement and performance.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What we offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a global organization, our total rewards approach is competitive with industry standards and aligned with local laws and regulations. Learn more, including country-specific offerings, on our \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/global-benefits\u0026quot;\u0026gt;benefits site\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your package may include:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive salary\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comprehensive benefits package\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible work arrangements\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Company equity*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;ESPP (Employee Stock Purchase Program)*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Retirement or pension plan*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Generous paid vacation time\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid holidays and sick leave\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Dutonian Wellness Days \u0026amp;amp; HibernationDuty - companywide paid days off in addition to PTO\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid volunteer time off: 20 hours per year\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Company-wide hack weeks\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Mental wellness programs\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;*Eligibility may vary by role, region, and tenure\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About PagerDuty\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. The PagerDuty Operations Cloud is an AI-powered platform that empowers business resilience and drives operational efficiency for enterprises. With a generative AI assistant at its core, PagerDuty empowers teams to detect and resolve issues in real time, orchestrate complex workflows, and drive continuous improvement across their digital operations. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always-on digital experiences to modern businesses\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty is Great Place to Work-certified™, a Fortune Best Workplace for Millennials, a Fortune Best Medium Workplace, a Fortune Best Workplace in Technology, and a top rated product on TrustRadius and G2.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Go behind-the-scenes on our \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/home\u0026quot;\u0026gt;careers site\u0026lt;/a\u0026gt; and @pagerduty on Instagram.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Additional Information\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status. Your privacy is important to us. By submitting an application, you confirm that you have read and understand PagerDuty\u0026#39;s \u0026lt;a href=\u0026quot;https://www.pagerduty.com/privacy-policy/\u0026quot;\u0026gt;Privacy Policy\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email accommodation@pagerduty.com and we will work with you to meet your accessibility needs.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty uses the E-Verify employment verification program.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4012325004,"name":"Product Management","child_ids":[],"parent_id":4012353004}],"offices":[{"id":4005851004,"name":"Remote (USA)","location":null,"child_ids":[],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/pagerduty/jobs/5692508004","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4999572004,"location":{"name":"Remote (Canada)"},"metadata":[{"id":14493121004,"name":"Stock Plan","value":null,"value_type":"single_select"}],"id":5692508004,"updated_at":"2026-02-25T12:10:29-05:00","requisition_id":"EFY26394","title":"Principal Product Manager, Growth","company_name":"PagerDuty","first_published":"2025-11-19T15:57:28-05:00","language":"en","content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;PagerDuty (NYSE:PD) is a leader in Digital Operations Management. In an always-on world, organizations of all sizes trust PagerDuty to help them deliver a perfect digital experience to their customers, every time. Teams use PagerDuty to identify issues and opportunities in real time and bring together the right people to fix problems faster and prevent them in the future. Over 13,000 organizations (including 60 of Fortune 100) rely on PagerDuty to succeed with Digital Transformation, Cloud Migration, and DevOps Modernization. Notable customers include GE, Cisco, Genentech, Electronic Arts, Cox Automotive, Netflix, Shopify, Zoom, DoorDash, Lululemon and more. We are expanding rapidly as a platform for Digital Operations Management using AI/ML and Automation and growing our adoption by Development, IT, Customer Service, Security, and other teams across the organization.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Principal Product Manager, Growth\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty is seeking a Principal Product Manager to lead our Growth initiatives and drive our transformation of value realization throughout different verticals of our product. In this pivotal role, you’ll own the end-to-end user journey from trial acquisition through paid conversion and platform adoption for existing customers across our Operations Cloud. You will build experimentation capabilities organization-wide while leading the vision, strategy, and execution of conversion optimization initiatives.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You will collaborate closely with product, engineering, design, pricing, and go-to-market teams to transform PagerDuty’s value realization and product adoption. Your analytical mindset and ability to synthesize user behavior data with experimentation results will be crucial as you optimize conversion funnels, onboarding experiences, and feature adoption workflows. The ideal candidate excels at building experimentation cultures, demonstrates strong business acumen in hybrid SLG/PLG environments, and thrives in fast-paced settings while managing multiple priorities and training other PMs on growth practices.\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Key Responsibilities:\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Growth Strategy \u0026amp;amp; Experimentation\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Lead the vision, strategy, and execution for AI growth products and services.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead vision, strategy, and execution for trial-to-paid conversion as well as existing customer optimization across Operations Cloud platform\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build and scale experimentation infrastructure and culture across product teams\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Guide products through optimization cycles, setting clear success criteria and stage-gates for conversion improvements\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Make data-driven decisions to optimize user onboarding, activation, and expansion metrics\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Cross-Functional Leadership \u0026amp;amp; Enablement\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Matrix manage 8 engineers and dedicated UX designer focused on growth initiatives\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Train and enable existing PMs to integrate growth mindset and experimentation practices\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with pricing team on packaging strategies that drive user adoption during consumption model transition\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with Marketing, Sales, and Customer Success to define product-led go-to-market strategies\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;User Experience \u0026amp;amp; Conversion Optimization\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Transform fragmented trial experiences into cohesive user journeys that drive activation\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build in-product growth levers (upgrade prompts, usage dashboards, feature discovery workflows)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Optimize product navigation and information architecture for self-service adoption\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Leverage AI capabilities where appropriate to enhance personalization and user guidance\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Analytics \u0026amp;amp; Performance\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Establish growth analytics capabilities to understand user behavior and conversion drivers\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Design and execute A/B and multivariate testing programs to optimize key growth metrics\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Synthesize qualitative customer feedback with quantitative experimentation results to ruthlessly prioritize based on impact\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive rapid iteration cycles with comfort for frequent testing and learning\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Basic Qualifications:\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Deep understanding of a developer and reliability engineer as an end user and how they relate with the rest of their organization\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Understanding of the relationship between the core end user and the buyer and how that correlates with growth and retention\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Understanding of how modern organizations experience and desire to experience incident management products\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;7+ years of product management experience, with at least 3 years focusing on growth products at PLG SaaS organizations\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven track record optimizing conversion funnels and driving measurable growth metrics in enterprise SaaS environments\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with A/B testing platforms, growth analytics tools, and experimentation frameworks\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong analytical and problem-solving skills with ability to translate data insights into user experience improvements\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Matrix management experience leading engineering and design teams\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven ability to train and enable other PMs on growth practices and experimentation methodologies\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Preferred Qualifications:\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience building growth capabilities in organizations that balance between sales-led and product-led motions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Background in consumption-based or usage-based pricing model transitions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with AI/ML applications in growth optimization and user personalization\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with developer tools, infrastructure, or enterprise operations platforms\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Track record building experimentation cultures across multiple product teams\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong business acumen with understanding of enterprise customer adoption patterns and expansion motions\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;This role offers the opportunity to re-build PagerDuty’s growth capabilities from the ground up while driving significant business impact through improved user experiences, conversion optimization, and organizational experimentation maturity.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The base salary range for this position is 156,000 - 237,000 CAD. This role may also be eligible for bonus, commission, equity, and/or benefits.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our base salary ranges are determined by role, level, and location. The range, which is subject to change based on primary work location, reflects the minimum and maximum base salary we expect to pay newly hired employees for the position. Within the range, we determine pay for an individual based on a number of factors including market location, job-related knowledge, skills/competencies and experience.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Your recruiter can share more about the specific offerings for this role, as well as the salary range for your primary work location during the hiring process.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This posting is for an existing vacancy.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Hesitant to apply?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We encourage you to submit your resume even if you don\u0026#39;t meet every requirement. We value potential and consider each candidate\u0026#39;s full professional story. Whether you\u0026#39;re exploring a career change or taking your next step, we look forward to reviewing your application. If this just isn’t the right role or time - sign up for \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/jobalerts\u0026quot;\u0026gt;job alerts\u0026lt;/a\u0026gt;!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Where we work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty operates a hybrid work model with \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/locations\u0026quot;\u0026gt;offices\u0026lt;/a\u0026gt; in 8 major cities: Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. While we offer flexibility within our established locations, we \u0026lt;strong\u0026gt;cannot\u0026lt;/strong\u0026gt; employ candidates residing in:\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location restrictions: \u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;Australia:\u0026lt;/strong\u0026gt; Northern Territory, Queensland, South Australia, Tasmania, Western Australia\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;Canada:\u0026lt;/strong\u0026gt; Alberta, Manitoba, Newfoundland, Northwest Territories, Nunavut, PEI, Quebec, Saskatchewan, Yukon\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;United States:\u0026lt;/strong\u0026gt; Alaska, Hawaii, Iowa, Louisiana, Mississippi, Nebraska, New Mexico, Oklahoma, Rhode Island, South Dakota, West Virginia, Wyoming\u0026lt;br\u0026gt;\u0026lt;em\u0026gt;Candidates must reside in an eligible location, which vary by role.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;How we work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://careers.pagerduty.com/#values\u0026quot;\u0026gt;Our values\u0026lt;/a\u0026gt; guide how we support customers, collaborate with colleagues, develop products, and foster a culture of belonging. They define not just our actions, but what it means to be Dutonian.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;People Leaders at PagerDuty are responsible for creating high performance environments that drive accountability. PagerDuty has four key dimensions that define our Leadership Impact: Lead Self, Lead the Team, Lead the Business, and Lead the Future. Each dimension has three associated competencies to give leaders a shared language for guiding their development, career, promotion, and succession planning discussions. Our Manager Expectations serve as a practical guide for managers to understand their responsibilities, prioritize their efforts, and drive engagement and performance.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What we offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a global organization, our total rewards approach is competitive with industry standards and aligned with local laws and regulations. Learn more, including country-specific offerings, on our \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/global-benefits\u0026quot;\u0026gt;benefits site\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your package may include:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive salary\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comprehensive benefits package\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible work arrangements\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Company equity*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;ESPP (Employee Stock Purchase Program)*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Retirement or pension plan*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Generous paid vacation time\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid holidays and sick leave\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Dutonian Wellness Days \u0026amp;amp; HibernationDuty - companywide paid days off in addition to PTO\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid volunteer time off: 20 hours per year\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Company-wide hack weeks\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Mental wellness programs\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;*Eligibility may vary by role, region, and tenure\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About PagerDuty\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. The PagerDuty Operations Cloud is an AI-powered platform that empowers business resilience and drives operational efficiency for enterprises. With a generative AI assistant at its core, PagerDuty empowers teams to detect and resolve issues in real time, orchestrate complex workflows, and drive continuous improvement across their digital operations. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always-on digital experiences to modern businesses\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty is Great Place to Work-certified™, a Fortune Best Workplace for Millennials, a Fortune Best Medium Workplace, a Fortune Best Workplace in Technology, and a top rated product on TrustRadius and G2.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Go behind-the-scenes on our \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/home\u0026quot;\u0026gt;careers site\u0026lt;/a\u0026gt; and @pagerduty on Instagram.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Additional Information\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status. Your privacy is important to us. By submitting an application, you confirm that you have read and understand PagerDuty\u0026#39;s \u0026lt;a href=\u0026quot;https://www.pagerduty.com/privacy-policy/\u0026quot;\u0026gt;Privacy Policy\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email accommodation@pagerduty.com and we will work with you to meet your accessibility needs.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty uses the E-Verify employment verification program.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4012325004,"name":"Product Management","child_ids":[],"parent_id":4012353004}],"offices":[{"id":4005851004,"name":"Remote (USA)","location":null,"child_ids":[],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/pagerduty/jobs/5708083004","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4999295004,"location":{"name":"Remote (Canada)"},"metadata":[{"id":14493121004,"name":"Stock Plan","value":null,"value_type":"single_select"}],"id":5708083004,"updated_at":"2026-03-05T13:48:12-05:00","requisition_id":"EFY26391","title":"Product Manager - Mobile \u0026 App Platform","company_name":"PagerDuty","first_published":"2025-11-13T17:27:08-05:00","language":"en","content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;PagerDuty (NYSE:PD) is a leader in Digital Operations Management. In an always-on world, organizations of all sizes trust PagerDuty to help them deliver a perfect digital experience to their customers, every time. Teams use PagerDuty to identify issues and opportunities in real time and bring together the right people to fix problems faster and prevent them in the future. Over 13,000 organizations (including 60 of Fortune 100) rely on PagerDuty to succeed with Digital Transformation, Cloud Migration, and DevOps Modernization. Notable customers include GE, Cisco, Genentech, Electronic Arts, Cox Automotive, Netflix, Shopify, Zoom, DoorDash, Lululemon and more. We are expanding rapidly as a platform for Digital Operations Management using AI/ML and Automation and growing our adoption by Development, IT, Customer Service, Security, and other teams across the organization.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;PagerDuty is seeking a \u0026lt;strong\u0026gt;Product Manager - Mobile \u0026amp;amp; App Platform\u0026amp;nbsp;\u0026lt;/strong\u0026gt;to join our diverse, customer-focused team in leading the industry’s transformation to fully automated operations! Our vision: a world where AI-augmented software developers build and ship applications 10x faster, and those applications run reliably and autonomously in production. When the unexpected happens, AI agents and automated remediation will resolve most issues—so human teams can focus on innovation, not firefighting.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our App Experience Platform team enables a scalable, and consistent front-end web and mobile experience across PagerDuty’s Operations Cloud by leveraging consistent technology standards, UI principles and best practices to deliver exceptional user experience. The platform will be used to create experiences for PagerDuty admins, incident responders and stakeholders alike.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you’ll work with UX design, engineering and program management to accelerate product development in delivering a consistently outstanding user experience and make our product more broadly available.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Important note: While this role is posted as remote, candidates who are located near one of our hub locations (San Francisco, Atlanta, or Toronto) will be given preference.\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Key Responsibilities\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Work with product and UX design managers to deeply understand PagerDuty Operations Cloud functionality and customer journeys\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with our apps and platform product teams to understand, consolidate, and prioritize their UX needs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deliver a powerful web and mobile user experience platform that empowers our app teams to deliver market-leading usability\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Guide Accessibility and FedRAMP compliance, internationalization (i18n) and localization (l10n) programs to make our products available to more customers\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop and deliver on an integrated roadmap serving our business priorities and product team needs\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Basic Qualifications\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;2+ years of product management experience in SaaS, enterprise software, or developer tools\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with web and mobile application design and technical implementation\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Technical depth and communication skills to collaborate effectively with senior engineers\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven success in high-velocity product teams delivering customer value through iteration and tight feedback loops\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficiency with analytics tools and a track record of data-driven decision-making\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to communicate clearly with customers and internal stakeholders across product and go-to-market\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong customer empathy and a curiosity-driven approach to learning their needs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to lead through influence and drive outcomes across teams\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent collaboration and communication skills; able to make complex, highly technical topics easy to understand\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Preferred Qualifications\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Bachelor’s degree or higher in Engineering, Computer Science, a related technical field, or equivalent practical experience (e.g., software engineering)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong understanding of incident response and DevOps workflows\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ideally located near a PagerDuty office: Toronto (Canada), Lisbon (Portugal), Atlanta, GA (USA), or San Francisco, CA (USA)\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;The base salary range for this position is 137,000 - 187,000 CAD. This role may also be eligible for bonus, commission, equity, and/or benefits.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our base salary ranges are determined by role, level, and location. The range, which is subject to change based on primary work location, reflects the minimum and maximum base salary we expect to pay newly hired employees for the position. Within the range, we determine pay for an individual based on a number of factors including market location, job-related knowledge, skills/competencies and experience.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Your recruiter can share more about the specific offerings for this role, as well as the salary range for your primary work location during the hiring process.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This posting is for an existing vacancy.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Hesitant to apply?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We encourage you to submit your resume even if you don\u0026#39;t meet every requirement. We value potential and consider each candidate\u0026#39;s full professional story. Whether you\u0026#39;re exploring a career change or taking your next step, we look forward to reviewing your application. If this just isn’t the right role or time - sign up for \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/jobalerts\u0026quot;\u0026gt;job alerts\u0026lt;/a\u0026gt;!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Where we work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty operates a hybrid work model with \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/locations\u0026quot;\u0026gt;offices\u0026lt;/a\u0026gt; in 8 major cities: Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. While we offer flexibility within our established locations, we \u0026lt;strong\u0026gt;cannot\u0026lt;/strong\u0026gt; employ candidates residing in:\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location restrictions: \u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;Australia:\u0026lt;/strong\u0026gt; Northern Territory, Queensland, South Australia, Tasmania, Western Australia\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;Canada:\u0026lt;/strong\u0026gt; Alberta, Manitoba, Newfoundland, Northwest Territories, Nunavut, PEI, Quebec, Saskatchewan, Yukon\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;United States:\u0026lt;/strong\u0026gt; Alaska, Hawaii, Iowa, Louisiana, Mississippi, Nebraska, New Mexico, Oklahoma, Rhode Island, South Dakota, West Virginia, Wyoming\u0026lt;br\u0026gt;\u0026lt;em\u0026gt;Candidates must reside in an eligible location, which vary by role.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;How we work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://careers.pagerduty.com/#values\u0026quot;\u0026gt;Our values\u0026lt;/a\u0026gt; guide how we support customers, collaborate with colleagues, develop products, and foster a culture of belonging. They define not just our actions, but what it means to be Dutonian.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;People Leaders at PagerDuty are responsible for creating high performance environments that drive accountability. PagerDuty has four key dimensions that define our Leadership Impact: Lead Self, Lead the Team, Lead the Business, and Lead the Future. Each dimension has three associated competencies to give leaders a shared language for guiding their development, career, promotion, and succession planning discussions. Our Manager Expectations serve as a practical guide for managers to understand their responsibilities, prioritize their efforts, and drive engagement and performance.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What we offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a global organization, our total rewards approach is competitive with industry standards and aligned with local laws and regulations. Learn more, including country-specific offerings, on our \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/global-benefits\u0026quot;\u0026gt;benefits site\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your package may include:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive salary\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comprehensive benefits package\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible work arrangements\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Company equity*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;ESPP (Employee Stock Purchase Program)*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Retirement or pension plan*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Generous paid vacation time\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid holidays and sick leave\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Dutonian Wellness Days \u0026amp;amp; HibernationDuty - companywide paid days off in addition to PTO\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid volunteer time off: 20 hours per year\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Company-wide hack weeks\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Mental wellness programs\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;*Eligibility may vary by role, region, and tenure\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About PagerDuty\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. The PagerDuty Operations Cloud is an AI-powered platform that empowers business resilience and drives operational efficiency for enterprises. With a generative AI assistant at its core, PagerDuty empowers teams to detect and resolve issues in real time, orchestrate complex workflows, and drive continuous improvement across their digital operations. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always-on digital experiences to modern businesses\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty is Great Place to Work-certified™, a Fortune Best Workplace for Millennials, a Fortune Best Medium Workplace, a Fortune Best Workplace in Technology, and a top rated product on TrustRadius and G2.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Go behind-the-scenes on our \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/home\u0026quot;\u0026gt;careers site\u0026lt;/a\u0026gt; and @pagerduty on Instagram.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Additional Information\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status. Your privacy is important to us. By submitting an application, you confirm that you have read and understand PagerDuty\u0026#39;s \u0026lt;a href=\u0026quot;https://www.pagerduty.com/privacy-policy/\u0026quot;\u0026gt;Privacy Policy\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email accommodation@pagerduty.com and we will work with you to meet your accessibility needs.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty uses the E-Verify employment verification program.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4012325004,"name":"Product Management","child_ids":[],"parent_id":4012353004}],"offices":[{"id":4005851004,"name":"Remote (USA)","location":null,"child_ids":[],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/pagerduty/jobs/5691989004","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4999295004,"location":{"name":"Remote (USA)"},"metadata":[{"id":14493121004,"name":"Stock Plan","value":null,"value_type":"single_select"}],"id":5691989004,"updated_at":"2026-03-05T14:17:48-05:00","requisition_id":"EFY26391","title":"Product Manager - Mobile \u0026 App Platform","company_name":"PagerDuty","first_published":"2025-11-13T17:27:08-05:00","language":"en","content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;PagerDuty (NYSE:PD) is a leader in Digital Operations Management. In an always-on world, organizations of all sizes trust PagerDuty to help them deliver a perfect digital experience to their customers, every time. Teams use PagerDuty to identify issues and opportunities in real time and bring together the right people to fix problems faster and prevent them in the future. Over 13,000 organizations (including 60 of Fortune 100) rely on PagerDuty to succeed with Digital Transformation, Cloud Migration, and DevOps Modernization. Notable customers include GE, Cisco, Genentech, Electronic Arts, Cox Automotive, Netflix, Shopify, Zoom, DoorDash, Lululemon and more. We are expanding rapidly as a platform for Digital Operations Management using AI/ML and Automation and growing our adoption by Development, IT, Customer Service, Security, and other teams across the organization.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;PagerDuty is seeking a \u0026lt;strong\u0026gt;Product Manager - Mobile \u0026amp;amp; App Platform\u0026amp;nbsp;\u0026lt;/strong\u0026gt;to join our diverse, customer-focused team in leading the industry’s transformation to fully automated operations! Our vision: a world where AI-augmented software developers build and ship applications 10x faster, and those applications run reliably and autonomously in production. When the unexpected happens, AI agents and automated remediation will resolve most issues—so human teams can focus on innovation, not firefighting.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our App Experience Platform team enables a scalable, and consistent front-end web and mobile experience across PagerDuty’s Operations Cloud by leveraging consistent technology standards, UI principles and best practices to deliver exceptional user experience. The platform will be used to create experiences for PagerDuty admins, incident responders and stakeholders alike.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you’ll work with UX design, engineering and program management to accelerate product development in delivering a consistently outstanding user experience and make our product more broadly available.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Important note: While this role is posted as remote, candidates who are located near one of our hub locations (San Francisco, Atlanta, or Toronto) will be given preference.\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Key Responsibilities\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Work with product and UX design managers to deeply understand PagerDuty Operations Cloud functionality and customer journeys\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with our apps and platform product teams to understand, consolidate, and prioritize their UX needs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deliver a powerful web and mobile user experience platform that empowers our app teams to deliver market-leading usability\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Guide Accessibility and FedRAMP compliance, internationalization (i18n) and localization (l10n) programs to make our products available to more customers\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop and deliver on an integrated roadmap serving our business priorities and product team needs\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Basic Qualifications\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;2+ years of product management experience in SaaS, enterprise software, or developer tools\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with web and mobile application design and technical implementation\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Technical depth and communication skills to collaborate effectively with senior engineers\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven success in high-velocity product teams delivering customer value through iteration and tight feedback loops\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficiency with analytics tools and a track record of data-driven decision-making\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to communicate clearly with customers and internal stakeholders across product and go-to-market\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong customer empathy and a curiosity-driven approach to learning their needs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to lead through influence and drive outcomes across teams\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent collaboration and communication skills; able to make complex, highly technical topics easy to understand\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Preferred Qualifications\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Bachelor’s degree or higher in Engineering, Computer Science, a related technical field, or equivalent practical experience (e.g., software engineering)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong understanding of incident response and DevOps workflows\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ideally located near a PagerDuty office: Toronto (Canada), Lisbon (Portugal), Atlanta, GA (USA), or San Francisco, CA (USA)\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;The base salary range for this position is 140,000 - 235,000 USD. This role may also be eligible for bonus, commission, equity, and/or benefits.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our base salary ranges are determined by role, level, and location. The range, which is subject to change based on primary work location, reflects the minimum and maximum base salary we expect to pay newly hired employees for the position. Within the range, we determine pay for an individual based on a number of factors including market location, job-related knowledge, skills/competencies and experience.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Your recruiter can share more about the specific offerings for this role, as well as the salary range for your primary work location during the hiring process.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Hesitant to apply?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We encourage you to submit your resume even if you don\u0026#39;t meet every requirement. We value potential and consider each candidate\u0026#39;s full professional story. Whether you\u0026#39;re exploring a career change or taking your next step, we look forward to reviewing your application. If this just isn’t the right role or time - sign up for \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/jobalerts\u0026quot;\u0026gt;job alerts\u0026lt;/a\u0026gt;!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Where we work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty operates a hybrid work model with \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/locations\u0026quot;\u0026gt;offices\u0026lt;/a\u0026gt; in 8 major cities: Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. While we offer flexibility within our established locations, we \u0026lt;strong\u0026gt;cannot\u0026lt;/strong\u0026gt; employ candidates residing in:\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location restrictions: \u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;Australia:\u0026lt;/strong\u0026gt; Northern Territory, Queensland, South Australia, Tasmania, Western Australia\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;Canada:\u0026lt;/strong\u0026gt; Alberta, Manitoba, Newfoundland, Northwest Territories, Nunavut, PEI, Quebec, Saskatchewan, Yukon\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;United States:\u0026lt;/strong\u0026gt; Alaska, Hawaii, Iowa, Louisiana, Mississippi, Nebraska, New Mexico, Oklahoma, Rhode Island, South Dakota, West Virginia, Wyoming\u0026lt;br\u0026gt;\u0026lt;em\u0026gt;Candidates must reside in an eligible location, which vary by role.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;How we work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://careers.pagerduty.com/#values\u0026quot;\u0026gt;Our values\u0026lt;/a\u0026gt; guide how we support customers, collaborate with colleagues, develop products, and foster a culture of belonging. They define not just our actions, but what it means to be Dutonian.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;People Leaders at PagerDuty are responsible for creating high performance environments that drive accountability. PagerDuty has four key dimensions that define our Leadership Impact: Lead Self, Lead the Team, Lead the Business, and Lead the Future. Each dimension has three associated competencies to give leaders a shared language for guiding their development, career, promotion, and succession planning discussions. Our Manager Expectations serve as a practical guide for managers to understand their responsibilities, prioritize their efforts, and drive engagement and performance.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What we offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a global organization, our total rewards approach is competitive with industry standards and aligned with local laws and regulations. Learn more, including country-specific offerings, on our \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/global-benefits\u0026quot;\u0026gt;benefits site\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your package may include:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive salary\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comprehensive benefits package\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible work arrangements\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Company equity*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;ESPP (Employee Stock Purchase Program)*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Retirement or pension plan*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Generous paid vacation time\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid holidays and sick leave\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Dutonian Wellness Days \u0026amp;amp; HibernationDuty - companywide paid days off in addition to PTO\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid volunteer time off: 20 hours per year\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Company-wide hack weeks\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Mental wellness programs\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;*Eligibility may vary by role, region, and tenure\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About PagerDuty\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. The PagerDuty Operations Cloud is an AI-powered platform that empowers business resilience and drives operational efficiency for enterprises. With a generative AI assistant at its core, PagerDuty empowers teams to detect and resolve issues in real time, orchestrate complex workflows, and drive continuous improvement across their digital operations. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always-on digital experiences to modern businesses\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty is Great Place to Work-certified™, a Fortune Best Workplace for Millennials, a Fortune Best Medium Workplace, a Fortune Best Workplace in Technology, and a top rated product on TrustRadius and G2.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Go behind-the-scenes on our \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/home\u0026quot;\u0026gt;careers site\u0026lt;/a\u0026gt; and @pagerduty on Instagram.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Additional Information\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status. Your privacy is important to us. By submitting an application, you confirm that you have read and understand PagerDuty\u0026#39;s \u0026lt;a href=\u0026quot;https://www.pagerduty.com/privacy-policy/\u0026quot;\u0026gt;Privacy Policy\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email accommodation@pagerduty.com and we will work with you to meet your accessibility needs.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty uses the E-Verify employment verification program.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4012325004,"name":"Product Management","child_ids":[],"parent_id":4012353004}],"offices":[{"id":4005851004,"name":"Remote (USA)","location":null,"child_ids":[],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/pagerduty/jobs/5824702004","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5062215004,"location":{"name":"Lisbon"},"metadata":[{"id":14493121004,"name":"Stock Plan","value":null,"value_type":"single_select"}],"id":5824702004,"updated_at":"2026-03-19T06:30:51-04:00","requisition_id":"EFY27486","title":"Senior Analytics \u0026 Insights Lead","company_name":"PagerDuty","first_published":"2026-03-18T13:42:14-04:00","language":"en","content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;PagerDuty (NYSE:PD) is a leader in Digital Operations Management. In an always-on world, organizations of all sizes trust PagerDuty to help them deliver a perfect digital experience to their customers, every time. Teams use PagerDuty to identify issues and opportunities in real time and bring together the right people to fix problems faster and prevent them in the future. Over 13,000 organizations (including 60 of Fortune 100) rely on PagerDuty to succeed with Digital Transformation, Cloud Migration, and DevOps Modernization. Notable customers include GE, Cisco, Genentech, Electronic Arts, Cox Automotive, Netflix, Shopify, Zoom, DoorDash, Lululemon and more. We are expanding rapidly as a platform for Digital Operations Management using AI/ML and Automation and growing our adoption by Development, IT, Customer Service, Security, and other teams across the organization.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;PagerDuty is seeking a strategic, hands-on, Senior Analytics \u0026amp;amp; Insights Lead to elevate our business insights, data standardization, and reporting architecture. In this role, you will work with the Executive team, primarily Go To Market leadership, and Operational Business Partners on organizational performance insights. You will ensure the E-Team has a clear picture of the key performance indicators to run their respective business units. You will leverage AI to produce insights for Executive leaders’ Monthly Business Reviews, and see through the recommended actions fueled by data.\u0026amp;nbsp; You’ll maintain and update the leading/lagging- input/output metrics for key Company Saas Metrics so your E-Team stakeholders know exactly what levers to pull in order to impact the output metric. You will design and implement reporting and KPI frameworks, uphold governance standards, and lead cross-functional projects that surface actionable business insights. You will ensure our analytics capabilities stay ahead of industry trends. Reporting to the Director of Performance Insights and Analytics within Global Business Operations, you’ll serve as a key partner to business leaders, proactively identifying gaps, connecting fragmented needs, and translating business goals into measurable KPIs. You’ll manage relationships and project priorities through influence, communicate effectively across stakeholders, and facilitate meetings that drive clear outcomes. Your deep understanding of business drivers and operational impact will help shape the organization’s short-term capabilities and long-term success.You will proactively leverage AI to enhance efficiency and quality across your work.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Key Responsibilities – How You’ll Impact Our Vision:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Have a strategic mindset to align business questions to overall strategy and KPIs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Derive analytical insights for Go-To-Market executive stakeholders\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain and data standardization initiatives and develop governance frameworks to ensure consistency and quality across reporting and analytics.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Design robust reporting architectures and KPI frameworks that align with business goals and drive strategic decision-making.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Mentor and support junior analysts, fostering a culture of learning and operational excellence.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive cross-functional projects, surfacing strategic business insights and ensuring timely, high-quality delivery.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify and recommend additional projects/ business insights needs based on findings from current initiatives and evolving business needs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Operate within defined procedures, documenting and managing project scope and risks throughout the project lifecycle.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Balance a mix of maturity projects and stakeholder-driven initiatives, ensuring both are delivered with excellence.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain a deep understanding of business drivers, operational implications, and the competitive landscape to inform analytics strategy.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proactively bring in business and industry trends to keep tracking, reporting, and insights ahead of the curve.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Translate organizational goals into actionable KPIs and reporting solutions, using foresight to anticipate gaps and risks.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Engage with internal and external customers to understand their needs, gather feedback, and take action to improve satisfaction and confidence in analytics deliverables.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build and manage cross-functional relationships, aligning on priorities, setting clear project roles and responsibilities, and managing through influence.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Key Attributes:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Analytical Rigor: Approaches problems with a data-driven mindset, using evidence and critical thinking to inform decisions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Business Acumen: Understanding of B2B SaaS business models, metrics, and drivers of company performance.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Go To Market: Strong understanding of Go To Market B2B motions and the leading -\u0026amp;gt; lagging indicators to measure throughout and conversion.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strategic Thinker: Able to see the big picture, connect data insights to business strategy, and work with cross-team members to anticipate future needs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Technical Mastery: Advanced proficiency in SQL, Tableau, and Salesforce (SFDC), with a passion for leveraging new technologies and AI.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Technical Mastery: Proficient in SQL, Tableau, and Salesforce (SFDC), with a passion for leveraging new technologies and AI.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Influential Communicator: Skilled at translating complex data into clear, actionable insights for executive audiences.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Detail-Oriented: Maintains high standards for data quality, accuracy, and reporting integrity.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proactive Problem Solver: Anticipates challenges, identifies root causes, and implements effective solutions independently.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Adaptable \u0026amp;amp; Resilient: Thrives in a fast-paced, evolving environment, and remains flexible in the face of ambiguity.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ethical \u0026amp;amp; Trustworthy: Upholds confidentiality, data privacy, and ethical standards in all analyses and recommendations.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Minimum Qualifications:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Experience:\u0026lt;/strong\u0026gt; 5–9 years of professional experience working with B2B SaaS data sets and analytics, with a proven track record of leading data standardization and reporting initiatives.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Education:\u0026lt;/strong\u0026gt; Undergraduate degree required in a quantitative field (e.g., Business, Economics, Engineering, Math, Statistics, Computer Science) or equivalent applicable experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Technical Skills:\u0026lt;/strong\u0026gt; Proficient in SQL; expert in Tableau and SFDC.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Hesitant to apply?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We encourage you to submit your resume even if you don\u0026#39;t meet every requirement. We value potential and consider each candidate\u0026#39;s full professional story. Whether you\u0026#39;re exploring a career change or taking your next step, we look forward to reviewing your application. If this just isn’t the right role or time - sign up for \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/jobalerts\u0026quot;\u0026gt;job alerts\u0026lt;/a\u0026gt;!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Where we work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty operates a hybrid work model with \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/locations\u0026quot;\u0026gt;offices\u0026lt;/a\u0026gt; in 8 major cities: Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. While we offer flexibility within our established locations, we \u0026lt;strong\u0026gt;cannot\u0026lt;/strong\u0026gt; employ candidates residing in:\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location restrictions: \u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;Australia:\u0026lt;/strong\u0026gt; Northern Territory, Queensland, South Australia, Tasmania, Western Australia\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;Canada:\u0026lt;/strong\u0026gt; Alberta, Manitoba, Newfoundland, Northwest Territories, Nunavut, PEI, Quebec, Saskatchewan, Yukon\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;United States:\u0026lt;/strong\u0026gt; Alaska, Hawaii, Iowa, Louisiana, Mississippi, Nebraska, New Mexico, Oklahoma, Rhode Island, South Dakota, West Virginia, Wyoming\u0026lt;br\u0026gt;\u0026lt;em\u0026gt;Candidates must reside in an eligible location, which vary by role.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;How we work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://careers.pagerduty.com/#values\u0026quot;\u0026gt;Our values\u0026lt;/a\u0026gt; guide how we support customers, collaborate with colleagues, develop products, and foster a culture of belonging. They define not just our actions, but what it means to be Dutonian.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;People Leaders at PagerDuty are responsible for creating high performance environments that drive accountability. PagerDuty has four key dimensions that define our Leadership Impact: Lead Self, Lead the Team, Lead the Business, and Lead the Future. Each dimension has three associated competencies to give leaders a shared language for guiding their development, career, promotion, and succession planning discussions. Our Manager Expectations serve as a practical guide for managers to understand their responsibilities, prioritize their efforts, and drive engagement and performance.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What we offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a global organization, our total rewards approach is competitive with industry standards and aligned with local laws and regulations. Learn more, including country-specific offerings, on our \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/global-benefits\u0026quot;\u0026gt;benefits site\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your package may include:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive salary\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comprehensive benefits package\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible work arrangements\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Company equity*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;ESPP (Employee Stock Purchase Program)*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Retirement or pension plan*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Generous paid vacation time\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid holidays and sick leave\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Dutonian Wellness Days \u0026amp;amp; HibernationDuty - companywide paid days off in addition to PTO\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid volunteer time off: 20 hours per year\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Company-wide hack weeks\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Mental wellness programs\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;*Eligibility may vary by role, region, and tenure\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About PagerDuty\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. The PagerDuty Operations Cloud is an AI-powered platform that empowers business resilience and drives operational efficiency for enterprises. With a generative AI assistant at its core, PagerDuty empowers teams to detect and resolve issues in real time, orchestrate complex workflows, and drive continuous improvement across their digital operations. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always-on digital experiences to modern businesses\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty is Great Place to Work-certified™, a Fortune Best Workplace for Millennials, a Fortune Best Medium Workplace, a Fortune Best Workplace in Technology, and a top rated product on TrustRadius and G2.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Go behind-the-scenes on our \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/home\u0026quot;\u0026gt;careers site\u0026lt;/a\u0026gt; and @pagerduty on Instagram.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Additional Information\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status. Your privacy is important to us. By submitting an application, you confirm that you have read and understand PagerDuty\u0026#39;s \u0026lt;a href=\u0026quot;https://www.pagerduty.com/privacy-policy/\u0026quot;\u0026gt;Privacy Policy\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email accommodation@pagerduty.com and we will work with you to meet your accessibility needs.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty uses the E-Verify employment verification program.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4012304004,"name":"Business Operations","child_ids":[],"parent_id":null}],"offices":[{"id":4011301004,"name":"Lisbon","location":null,"child_ids":[],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/pagerduty/jobs/5731665004","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5017059004,"location":{"name":"San Francisco"},"metadata":[{"id":14493121004,"name":"Stock Plan","value":null,"value_type":"single_select"}],"id":5731665004,"updated_at":"2026-02-25T12:13:55-05:00","requisition_id":"EFY26421","title":"Senior Corporate Counsel","company_name":"PagerDuty","first_published":"2026-01-08T15:57:19-05:00","language":"en","content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;PagerDuty (NYSE:PD) is a leader in Digital Operations Management. In an always-on world, organizations of all sizes trust PagerDuty to help them deliver a perfect digital experience to their customers, every time. Teams use PagerDuty to identify issues and opportunities in real time and bring together the right people to fix problems faster and prevent them in the future. Over 13,000 organizations (including 60 of Fortune 100) rely on PagerDuty to succeed with Digital Transformation, Cloud Migration, and DevOps Modernization. Notable customers include GE, Cisco, Genentech, Electronic Arts, Cox Automotive, Netflix, Shopify, Zoom, DoorDash, Lululemon and more. We are expanding rapidly as a platform for Digital Operations Management using AI/ML and Automation and growing our adoption by Development, IT, Customer Service, Security, and other teams across the organization.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the Job:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty is seeking an experienced attorney with a \u0026lt;strong\u0026gt;strong privacy, data protection, and marketing/advertising background\u0026lt;/strong\u0026gt; to join our Legal team.\u0026amp;nbsp; The ideal candidate has shown the ability to build deep expertise in privacy, marketing, and advertising law, and to effectively build trusted relationships with internal stakeholders.\u0026amp;nbsp; This person is also a highly motivated team player who loves to learn and is excited to make an immediate impact to the company’s values and growth, with the ability to think ahead, see around corners, and help prepare for the privacy landscape of the future.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;This role is expected to come into the San Francisco office 2 days per week as part of PagerDuty’s hybrid work model, so you can thrive in your new role and fully embrace being a Dutonian!\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What You’ll Do:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Scale, and mature PagerDuty’s global privacy program, including planning and implementing self-help resources, training, tools and systems.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support revenue objectives by collaborating with our Commercial Legal and Deal Desk teams to provide clear and concise counsel on privacy issues for customer deals, including DPAs and questionnaires.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support PagerDuty’s marketing initiatives by providing practical legal advice on a wide range of marketing and advertising legal issues, including issues that have a privacy overlap.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Learn and understand PagerDuty’s business and technical operations and develop solutions to legal issues that take the above into account.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate across the company (including partnership with Product Counsel, Procurement Counsel, Security Managers, Engineers, Product Managers, and IT managers) to support a variety of privacy matters and initiatives; such as data mapping, privacy by design, impact assessments, vendor data protection, privacy notices and policies, subject access requests, and incident response.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain awareness of the privacy and marketing/advertising legal landscape as PagerDuty’s subject matter expert, collaborating with outside counsel as needed on complex, higher-risk matters.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Monitor and analyze emerging privacy, data protection, marketing, and advertising laws, regulations, enforcement activity, trends and industry best practices.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate to develop PagerDuty’s public policy position in privacy, data protection, marketing and advertising.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Advise on likely trends and best practices to prepare for the future.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support non-privacy projects based on business priorities as a legal generalist, learning new areas of law as needed. Projects may include non-privacy product counseling areas, dispute resolution, or IP matters.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Basic Qualifications:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;A law degree and active membership in at least one U.S. state bar in good standing.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Authorization to practice law in the state where you will be based, or eligibility to become authorized (e.g., eligible to register for an in-house counsel status in a state that offers such status).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;6+ years of applicable legal experience at a leading law firm, in-house legal department, or governmental agency.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;3+ years of hands-on privacy experience.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Preferred Qualifications:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Deep experience in privacy, including experience in GDPR, CCPA, CIPA and, ideally, other privacy frameworks as well.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Solid experience advising on marketing and advertising legal issues, including reviewing marketing claims, adtech implementation, marketing consents, and contest rules.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Passionate about issues that lie at the intersection of law and technology, including understanding the technical details.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in litigation, M\u0026amp;amp;A deals, regulatory inquiries, product counseling, or IP.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Successful ability to investigate, analyze, and solve complex legal issues, and develop practical risk mitigation options.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated ability to concisely, accurately, and clearly explain legal considerations with context to a wide range of audiences, both orally and in writing, including translating between legal frameworks and technical details.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;History of building collaborative relationships and catalyzing others.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to envision and lead complex projects to successful completion, and to manage multiple projects at once, ensuring focus on the highest priority needs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven track record of identifying the most important issues, explaining why they matter, and developing practical solutions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated ability to act on the best information available and manage uncertainty, including in areas of newly emerging and evolving laws.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Desire to learn, a strong work ethic, a high level of integrity, and dedication to\u0026amp;nbsp; providing top-notch legal counsel.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Team player-mindset with a positive attitude, a love of solving problems, and a passion for delighting customers and earning their trust.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;The base salary range for this position is 164,000 - 276,000 USD. This role may also be eligible for bonus, commission, equity, and/or benefits.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our base salary ranges are determined by role, level, and location. The range, which is subject to change based on primary work location, reflects the minimum and maximum base salary we expect to pay newly hired employees for the position. Within the range, we determine pay for an individual based on a number of factors including market location, job-related knowledge, skills/competencies and experience.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Your recruiter can share more about the specific offerings for this role, as well as the salary range for your primary work location during the hiring process.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Hesitant to apply?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We encourage you to submit your resume even if you don\u0026#39;t meet every requirement. We value potential and consider each candidate\u0026#39;s full professional story. Whether you\u0026#39;re exploring a career change or taking your next step, we look forward to reviewing your application. If this just isn’t the right role or time - sign up for \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/jobalerts\u0026quot;\u0026gt;job alerts\u0026lt;/a\u0026gt;!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Where we work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty operates a hybrid work model with \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/locations\u0026quot;\u0026gt;offices\u0026lt;/a\u0026gt; in 8 major cities: Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. While we offer flexibility within our established locations, we \u0026lt;strong\u0026gt;cannot\u0026lt;/strong\u0026gt; employ candidates residing in:\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location restrictions: \u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;Australia:\u0026lt;/strong\u0026gt; Northern Territory, Queensland, South Australia, Tasmania, Western Australia\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;Canada:\u0026lt;/strong\u0026gt; Alberta, Manitoba, Newfoundland, Northwest Territories, Nunavut, PEI, Quebec, Saskatchewan, Yukon\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;United States:\u0026lt;/strong\u0026gt; Alaska, Hawaii, Iowa, Louisiana, Mississippi, Nebraska, New Mexico, Oklahoma, Rhode Island, South Dakota, West Virginia, Wyoming\u0026lt;br\u0026gt;\u0026lt;em\u0026gt;Candidates must reside in an eligible location, which vary by role.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;How we work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://careers.pagerduty.com/#values\u0026quot;\u0026gt;Our values\u0026lt;/a\u0026gt; guide how we support customers, collaborate with colleagues, develop products, and foster a culture of belonging. They define not just our actions, but what it means to be Dutonian.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;People Leaders at PagerDuty are responsible for creating high performance environments that drive accountability. PagerDuty has four key dimensions that define our Leadership Impact: Lead Self, Lead the Team, Lead the Business, and Lead the Future. Each dimension has three associated competencies to give leaders a shared language for guiding their development, career, promotion, and succession planning discussions. Our Manager Expectations serve as a practical guide for managers to understand their responsibilities, prioritize their efforts, and drive engagement and performance.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What we offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a global organization, our total rewards approach is competitive with industry standards and aligned with local laws and regulations. Learn more, including country-specific offerings, on our \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/global-benefits\u0026quot;\u0026gt;benefits site\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your package may include:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive salary\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comprehensive benefits package\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible work arrangements\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Company equity*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;ESPP (Employee Stock Purchase Program)*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Retirement or pension plan*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Generous paid vacation time\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid holidays and sick leave\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Dutonian Wellness Days \u0026amp;amp; HibernationDuty - companywide paid days off in addition to PTO\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid volunteer time off: 20 hours per year\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Company-wide hack weeks\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Mental wellness programs\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;*Eligibility may vary by role, region, and tenure\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About PagerDuty\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. The PagerDuty Operations Cloud is an AI-powered platform that empowers business resilience and drives operational efficiency for enterprises. With a generative AI assistant at its core, PagerDuty empowers teams to detect and resolve issues in real time, orchestrate complex workflows, and drive continuous improvement across their digital operations. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always-on digital experiences to modern businesses\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty is Great Place to Work-certified™, a Fortune Best Workplace for Millennials, a Fortune Best Medium Workplace, a Fortune Best Workplace in Technology, and a top rated product on TrustRadius and G2.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Go behind-the-scenes on our \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/home\u0026quot;\u0026gt;careers site\u0026lt;/a\u0026gt; and @pagerduty on Instagram.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Additional Information\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status. Your privacy is important to us. By submitting an application, you confirm that you have read and understand PagerDuty\u0026#39;s \u0026lt;a href=\u0026quot;https://www.pagerduty.com/privacy-policy/\u0026quot;\u0026gt;Privacy Policy\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email accommodation@pagerduty.com and we will work with you to meet your accessibility needs.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty uses the E-Verify employment verification program.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4012337004,"name":"Legal","child_ids":[],"parent_id":null}],"offices":[{"id":4005840004,"name":"San Francisco","location":"San Francisco, California, United States","child_ids":[],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/pagerduty/jobs/5709020004","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5006665004,"location":{"name":"San Francisco"},"metadata":[{"id":14493121004,"name":"Stock Plan","value":"New Hire Stock - Shares","value_type":"single_select"}],"id":5709020004,"updated_at":"2026-02-02T11:48:28-05:00","requisition_id":"EFY26402","title":"Senior Director \u0026 Associate General Counsel (Product \u0026 Privacy)","company_name":"PagerDuty","first_published":"2025-11-24T15:58:58-05:00","language":"en","content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;PagerDuty (NYSE:PD) is a leader in Digital Operations Management. In an always-on world, organizations of all sizes trust PagerDuty to help them deliver a perfect digital experience to their customers, every time. Teams use PagerDuty to identify issues and opportunities in real time and bring together the right people to fix problems faster and prevent them in the future. Over 13,000 organizations (including 60 of Fortune 100) rely on PagerDuty to succeed with Digital Transformation, Cloud Migration, and DevOps Modernization. Notable customers include GE, Cisco, Genentech, Electronic Arts, Cox Automotive, Netflix, Shopify, Zoom, DoorDash, Lululemon and more. We are expanding rapidly as a platform for Digital Operations Management using AI/ML and Automation and growing our adoption by Development, IT, Customer Service, Security, and other teams across the organization.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;PagerDuty is seeking an exceptional attorney with deep product, IP, security and privacy expertise to lead the Product and Privacy legal team. \u0026lt;/strong\u0026gt;This role requires a strategic legal partner who can navigate complex technical and regulatory landscapes while driving business innovation. This role reports directly to the General Counsel.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;About You:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;The successful candidate:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Brings experience as a trusted legal advisor to senior product, security and engineering executives\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excels at translating complex legal requirements into actionable business strategies, and designing scalable frameworks\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Energized by the opportunity to drive impact for the team and company.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Possesses strong coordination across business teams to keep current on business activities and future plans.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Has deep understanding of applicable laws and regulatory frameworks and can deftly apply legal requirements to help advise and draft policies and facilitate the implementation of products and processes.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Core Responsibilities:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;You will lead and manage the Product \u0026amp;amp; Privacy legal team, including managing PagerDuty\u0026#39;s intellectual property portfolio, supporting the product, engineering and security teams, and managing our global privacy program. \u0026lt;/strong\u0026gt;The position requires building strong relationships across the organization and creating systems and processes to support business goals. You will be advising stakeholders in developing and launching technology products to mitigate risk and maintain compliance in a fast moving environment, particularly in light of AI advancements, while also promoting business flexibility.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Must Have Qualifications:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;10+ years of relevant legal experience with deep expertise in at least three of the following areas: \u0026lt;strong\u0026gt;Security, Privacy, IP, Commercial Contracts, Litigation, AI or Regulatory compliance.\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Prior experience advising throughout the product development lifecycle, covering \u0026lt;strong\u0026gt;security, privacy, intellectual property, contracts, regulatory compliance issues and more.\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Admitted into and in good standing with at least one U.S. state bar.\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Prior experience managing and developing successful teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven ability to concisely communicate and explain critical legal decisions with context, building trusted executive relationships.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Track record of successful implementation of cross functional strategy and creation of systems and processes to promote efficient scale of the organization.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Deep understanding of U.S. and international privacy and security regulatory frameworks and ability to translate multi-jurisdictional requirements into practical legal guidance.\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Outstanding professional judgment and client service focus.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Team player with a positive attitude and love of solving problems.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;The base salary range for this position is 199,000 - 334,000 USD. This role may also be eligible for bonus, commission, equity, and/or benefits.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our base salary ranges are determined by role, level, and location. The range, which is subject to change based on primary work location, reflects the minimum and maximum base salary we expect to pay newly hired employees for the position. Within the range, we determine pay for an individual based on a number of factors including market location, job-related knowledge, skills/competencies and experience.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Your recruiter can share more about the specific offerings for this role, as well as the salary range for your primary work location during the hiring process.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Hesitant to apply?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We encourage you to submit your resume even if you don\u0026#39;t meet every requirement. We value potential and consider each candidate\u0026#39;s full professional story. Whether you\u0026#39;re exploring a career change or taking your next step, we look forward to reviewing your application. If this just isn’t the right role or time - sign up for \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/jobalerts\u0026quot;\u0026gt;job alerts\u0026lt;/a\u0026gt;!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Where we work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty operates a hybrid work model with \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/locations\u0026quot;\u0026gt;offices\u0026lt;/a\u0026gt; in 8 major cities: Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. While we offer flexibility within our established locations, we \u0026lt;strong\u0026gt;cannot\u0026lt;/strong\u0026gt; employ candidates residing in:\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location restrictions: \u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;Australia:\u0026lt;/strong\u0026gt; Northern Territory, Queensland, South Australia, Tasmania, Western Australia\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;Canada:\u0026lt;/strong\u0026gt; Alberta, Manitoba, Newfoundland, Northwest Territories, Nunavut, PEI, Quebec, Saskatchewan, Yukon\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;United States:\u0026lt;/strong\u0026gt; Alaska, Hawaii, Iowa, Louisiana, Mississippi, Nebraska, New Mexico, Oklahoma, Rhode Island, South Dakota, West Virginia, Wyoming\u0026lt;br\u0026gt;\u0026lt;em\u0026gt;Candidates must reside in an eligible location, which vary by role.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;How we work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://careers.pagerduty.com/#values\u0026quot;\u0026gt;Our values\u0026lt;/a\u0026gt; guide how we support customers, collaborate with colleagues, develop products, and foster a culture of belonging. They define not just our actions, but what it means to be Dutonian.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;People Leaders at PagerDuty are responsible for creating high performance environments that drive accountability. PagerDuty has four key dimensions that define our Leadership Impact: Lead Self, Lead the Team, Lead the Business, and Lead the Future. Each dimension has three associated competencies to give leaders a shared language for guiding their development, career, promotion, and succession planning discussions. Our Manager Expectations serve as a practical guide for managers to understand their responsibilities, prioritize their efforts, and drive engagement and performance.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What we offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a global organization, our total rewards approach is competitive with industry standards and aligned with local laws and regulations. Learn more, including country-specific offerings, on our \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/global-benefits\u0026quot;\u0026gt;benefits site\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your package may include:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive salary\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comprehensive benefits package\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible work arrangements\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Company equity*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;ESPP (Employee Stock Purchase Program)*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Retirement or pension plan*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Generous paid vacation time\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid holidays and sick leave\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Dutonian Wellness Days \u0026amp;amp; HibernationDuty - companywide paid days off in addition to PTO\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid volunteer time off: 20 hours per year\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Company-wide hack weeks\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Mental wellness programs\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;*Eligibility may vary by role, region, and tenure\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About PagerDuty\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. The PagerDuty Operations Cloud is an AI-powered platform that empowers business resilience and drives operational efficiency for enterprises. With a generative AI assistant at its core, PagerDuty empowers teams to detect and resolve issues in real time, orchestrate complex workflows, and drive continuous improvement across their digital operations. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always-on digital experiences to modern businesses\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty is Great Place to Work-certified™, a Fortune Best Workplace for Millennials, a Fortune Best Medium Workplace, a Fortune Best Workplace in Technology, and a top rated product on TrustRadius and G2.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Go behind-the-scenes on our \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/home\u0026quot;\u0026gt;careers site\u0026lt;/a\u0026gt; and @pagerduty on Instagram.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Additional Information\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status. Your privacy is important to us. By submitting an application, you confirm that you have read and understand PagerDuty\u0026#39;s \u0026lt;a href=\u0026quot;https://www.pagerduty.com/privacy-policy/\u0026quot;\u0026gt;Privacy Policy\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email accommodation@pagerduty.com and we will work with you to meet your accessibility needs.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty uses the E-Verify employment verification program.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4012337004,"name":"Legal","child_ids":[],"parent_id":null}],"offices":[{"id":4005840004,"name":"San Francisco","location":"San Francisco, California, United States","child_ids":[],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/pagerduty/jobs/5831906004","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5065919004,"location":{"name":"San Francisco"},"metadata":[{"id":14493121004,"name":"Stock Plan","value":"New Hire Stock - Shares","value_type":"single_select"}],"id":5831906004,"updated_at":"2026-03-31T10:29:57-04:00","requisition_id":"EFY27491","title":"Senior Director, Corporate Strategy","company_name":"PagerDuty","first_published":"2026-03-30T09:36:29-04:00","language":"en","content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;PagerDuty (NYSE:PD) is a leader in Digital Operations Management. In an always-on world, organizations of all sizes trust PagerDuty to help them deliver a perfect digital experience to their customers, every time. Teams use PagerDuty to identify issues and opportunities in real time and bring together the right people to fix problems faster and prevent them in the future. Over 13,000 organizations (including 60 of Fortune 100) rely on PagerDuty to succeed with Digital Transformation, Cloud Migration, and DevOps Modernization. Notable customers include GE, Cisco, Genentech, Electronic Arts, Cox Automotive, Netflix, Shopify, Zoom, DoorDash, Lululemon and more. We are expanding rapidly as a platform for Digital Operations Management using AI/ML and Automation and growing our adoption by Development, IT, Customer Service, Security, and other teams across the organization.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;As Senior Director, Corporate Strategy, you will be a key strategic partner to the CEO and executive leadership team, responsible for analyzing market opportunities, driving strategic initiatives, and shaping PagerDuty\u0026#39;s growth trajectory in digital operations management and AI-powered enterprise software.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Reporting to the VP of Strategy and Corporate Development, you will operate at the tip of the spear—identifying opportunities, synthesizing insights, and delivering actionable recommendations that drive measurable business outcomes across the organization.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role requires domain expertise in enterprise software, DevOps, and AI strategy, combined with the ability to move rapidly from ambiguous problem statements to clear, data-driven recommendations.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You will partner directly with senior executives across product, engineering, finance, sales, and marketing to ensure strategic alignment and translate corporate strategy into executable plans with clear ownership and accountability.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;**This role is expected to come into the San Francisco office 2 days per week as part of PagerDuty’s hybrid work model, so you can thrive in your new role and fully embrace being a Dutonian!**\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;h2\u0026gt;Responsibilities\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Corporate Strategy \u0026amp;amp; Execution: Partner with the CEO and leadership team to define and lead corporate strategy, including key priorities, objectives, goals, and measurable outcomes; drive end-to-end strategy execution—from problem framing and analysis through actionable recommendations and implementation plans; lead strategic initiatives that create cohesive customer experiences\u0026amp;nbsp; and drive fast decision-making at the executive and board level\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;AI \u0026amp;amp; Technology Strategy: Serve as the subject matter expert on enterprise AI strategy, with deep knowledge of AI adoption trends, competitive landscape, and emerging agent platforms; identify and develop AI-driven opportunities and initiatives that translate PagerDuty\u0026#39;s AI investments into measurable business outcomes, providing recommendations on positioning, priorities, and go-to-market approaches\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Market Analysis \u0026amp;amp; Financial Modeling: Conduct deep market analysis including TAM assessment, competitive positioning, emerging trends, and adjacency opportunities in DevOps, IT Ops, observability, and infrastructure software; build sophisticated financial models including P\u0026amp;amp;L projections, investment scenarios, and return analysis for new markets, products, and strategic initiatives; evaluate strategic investments, pricing strategies, go-to-market models, and facilitate organizational prioritization with clear ROI analysis; support corporate development activities including market analysis for potential acquisitions and partnership synergies\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Cross-Functional Leadership \u0026amp;amp; Team Development: Serve as a senior trusted partner to the\u0026amp;nbsp; executive leadership team, influencing major strategic decisions, demonstrating the ability to lead strategic discussions and decision making; drive cross-functional collaboration to ensure strategic initiatives align with corporate objectives and establish clear execution ownership; communicate complex strategic concepts clearly and concisely to both technical and business audiences, influencing thinking and driving alignment; lead, coach, and scale a high-performing strategy team, fostering analytical rigor, bias for action, and accountability\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Basic Qualifications\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Domain Expertise: Deep expertise in DevOps, IT Operations, observability, monitoring, incident management, infrastructure software, or adjacent enterprise application/infrastructure markets—with demonstrated understanding of enterprise software business models, go-to-market strategies, competitive dynamics and how AI is transforming enterprise software\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Education \u0026amp;amp; Experience: MBA from a top-tier program (or equivalent work experience) and a prior Bachelor\u0026#39;s degree with strong academic performance; 10+ years total work experience with several years of post-MBA experience in corporate strategy roles at enterprise technology companies, top-tier management consulting firm or comparable experience in a strategic role\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strategic Execution \u0026amp;amp; Analytics: Experience successfully managing strategic initiatives end-to-end—framing ambiguous problems, conducting research and analysis, synthesizing recommendations, and building actionable business and operational plans with demonstrated ability to move rapidly from problem to recommendation; exceptional analytical and financial modeling skills, with the ability to build complex financial models, investment scenarios, and ROI analyses\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Leadership \u0026amp;amp; Communication: Proven success leading and developing high-performing strategy or consulting teams; exceptional at building relationships, collaborating, and influencing senior executives and cross-functional stakeholders; outstanding communicator who can convey complex ideas clearly and concisely in both business and technical discussions; bias for action as an entrepreneurial self-starter who takes initiative, moves quickly, and delivers results in a fast-paced, high-growth environment\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Preferred Qualifications\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Industry Experience: Deep experience shaping enterprise AI strategy at leading enterprise software companies in DevOps, observability, monitoring, incident management, infrastructure software, or IT operations platforms\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Growth \u0026amp;amp; M\u0026amp;amp;A Experience: Strong track record in identifying and evaluating new market opportunities and supporting M\u0026amp;amp;A initiatives including market analysis, synergy assessment, and integration planning\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Executive Presence \u0026amp;amp; Board Experience: Proven ability to engage C-level leaders and board-level audiences with the experience in leading\u0026amp;nbsp; strategic discussions, facilitating ambiguous, open-ended strategic conversations and driving them to actionable outcomes\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The base salary range for this position is\u0026lt;/strong\u0026gt; 180,000 - 303,600 USD. This role may also be eligible for bonus, commission, equity, and/or benefits.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our base salary ranges are determined by role, level, and location. The range, which is subject to change based on primary work location, reflects the minimum and maximum base salary we expect to pay newly hired employees for the position. Within the range, we determine pay for an individual based on a number of factors including market location, job-related knowledge, skills/competencies and experience.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Your recruiter can share more about the specific offerings for this role, as well as the salary range for your primary work location during the hiring process.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Hesitant to apply?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We encourage you to submit your resume even if you don\u0026#39;t meet every requirement. We value potential and consider each candidate\u0026#39;s full professional story. Whether you\u0026#39;re exploring a career change or taking your next step, we look forward to reviewing your application. If this just isn’t the right role or time - sign up for \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/jobalerts\u0026quot;\u0026gt;job alerts\u0026lt;/a\u0026gt;!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Where we work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty operates a hybrid work model with \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/locations\u0026quot;\u0026gt;offices\u0026lt;/a\u0026gt; in 8 major cities: Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. While we offer flexibility within our established locations, we \u0026lt;strong\u0026gt;cannot\u0026lt;/strong\u0026gt; employ candidates residing in:\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location restrictions: \u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;Australia:\u0026lt;/strong\u0026gt; Northern Territory, Queensland, South Australia, Tasmania, Western Australia\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;Canada:\u0026lt;/strong\u0026gt; Alberta, Manitoba, Newfoundland, Northwest Territories, Nunavut, PEI, Quebec, Saskatchewan, Yukon\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;United States:\u0026lt;/strong\u0026gt; Alaska, Hawaii, Iowa, Louisiana, Mississippi, Nebraska, New Mexico, Oklahoma, Rhode Island, South Dakota, West Virginia, Wyoming\u0026lt;br\u0026gt;\u0026lt;em\u0026gt;Candidates must reside in an eligible location, which vary by role.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;How we work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://careers.pagerduty.com/#values\u0026quot;\u0026gt;Our values\u0026lt;/a\u0026gt; guide how we support customers, collaborate with colleagues, develop products, and foster a culture of belonging. They define not just our actions, but what it means to be Dutonian.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;People Leaders at PagerDuty are responsible for creating high performance environments that drive accountability. PagerDuty has four key dimensions that define our Leadership Impact: Lead Self, Lead the Team, Lead the Business, and Lead the Future. Each dimension has three associated competencies to give leaders a shared language for guiding their development, career, promotion, and succession planning discussions. Our Manager Expectations serve as a practical guide for managers to understand their responsibilities, prioritize their efforts, and drive engagement and performance.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What we offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a global organization, our total rewards approach is competitive with industry standards and aligned with local laws and regulations. Learn more, including country-specific offerings, on our \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/global-benefits\u0026quot;\u0026gt;benefits site\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your package may include:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive salary\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comprehensive benefits package\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible work arrangements\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Company equity*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;ESPP (Employee Stock Purchase Program)*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Retirement or pension plan*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Generous paid vacation time\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid holidays and sick leave\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Dutonian Wellness Days \u0026amp;amp; HibernationDuty - companywide paid days off in addition to PTO\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid volunteer time off: 20 hours per year\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Company-wide hack weeks\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Mental wellness programs\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;*Eligibility may vary by role, region, and tenure\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About PagerDuty\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. The PagerDuty Operations Cloud is an AI-powered platform that empowers business resilience and drives operational efficiency for enterprises. With a generative AI assistant at its core, PagerDuty empowers teams to detect and resolve issues in real time, orchestrate complex workflows, and drive continuous improvement across their digital operations. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always-on digital experiences to modern businesses\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty is Great Place to Work-certified™, a Fortune Best Workplace for Millennials, a Fortune Best Medium Workplace, a Fortune Best Workplace in Technology, and a top rated product on TrustRadius and G2.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Go behind-the-scenes on our \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/home\u0026quot;\u0026gt;careers site\u0026lt;/a\u0026gt; and @pagerduty on Instagram.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Additional Information\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status. Your privacy is important to us. By submitting an application, you confirm that you have read and understand PagerDuty\u0026#39;s \u0026lt;a href=\u0026quot;https://www.pagerduty.com/privacy-policy/\u0026quot;\u0026gt;Privacy Policy\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email accommodation@pagerduty.com and we will work with you to meet your accessibility needs.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty uses the E-Verify employment verification program.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4012304004,"name":"Business Operations","child_ids":[],"parent_id":null}],"offices":[{"id":4005840004,"name":"San Francisco","location":"San Francisco, California, United States","child_ids":[],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/pagerduty/jobs/5813376004","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5056810004,"location":{"name":"San Francisco"},"metadata":[{"id":14493121004,"name":"Stock Plan","value":null,"value_type":"single_select"}],"id":5813376004,"updated_at":"2026-03-04T11:11:27-05:00","requisition_id":"EFY27460","title":"Senior Manager, Marketing Operations \u0026 Analytics","company_name":"PagerDuty","first_published":"2026-03-04T11:11:27-05:00","language":"en","content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;PagerDuty (NYSE:PD) is a leader in Digital Operations Management. In an always-on world, organizations of all sizes trust PagerDuty to help them deliver a perfect digital experience to their customers, every time. Teams use PagerDuty to identify issues and opportunities in real time and bring together the right people to fix problems faster and prevent them in the future. Over 13,000 organizations (including 60 of Fortune 100) rely on PagerDuty to succeed with Digital Transformation, Cloud Migration, and DevOps Modernization. Notable customers include GE, Cisco, Genentech, Electronic Arts, Cox Automotive, Netflix, Shopify, Zoom, DoorDash, Lululemon and more. We are expanding rapidly as a platform for Digital Operations Management using AI/ML and Automation and growing our adoption by Development, IT, Customer Service, Security, and other teams across the organization.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;PagerDuty is seeking a strategic, data-driven, and revenue-focused \u0026lt;strong\u0026gt;Senior Manager, Marketing Operations \u0026amp;amp; Analytics\u0026lt;/strong\u0026gt; to lead a high-performing team responsible for marketing systems, processes, and insights that power our go-to-market engine.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Reporting to the VP, Revenue Marketing \u0026amp;amp; Operations, this leader will drive global scalability, operational excellence, and measurable pipeline impact by aligning marketing programs with revenue strategy. The ideal candidate brings a deep understanding of B2B marketing operations, data architecture, and performance analytics — fostering innovation and continuous improvement across a connected technology ecosystem.\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;How You Impact Our Vision\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;h4\u0026gt;\u0026lt;strong\u0026gt;Team Leadership \u0026amp;amp; Development\u0026lt;/strong\u0026gt;\u0026lt;/h4\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Lead, coach, and develop a blended, global\u0026amp;nbsp; team of marketing operations and data analysts focused on performance, accountability, and continuous optimization.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Foster strong cross-functional alignment across Marketing, Sales, Operations, Ent Applications, and Business Intelligence on the governance and execution of shared operational systems and processes to improve efficiency and outcomes.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h4\u0026gt;\u0026lt;strong\u0026gt;Marketing Systems Ownership\u0026lt;/strong\u0026gt;\u0026lt;/h4\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Own the marketing technology stack — including \u0026lt;strong\u0026gt;Marketo, DemandBase, and LeanData\u0026lt;/strong\u0026gt; — ensuring data integrity, process efficiency, and workflow alignment across global teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive scalable process design and platform governance to enable global lead management, scoring, routing, and funnel optimization.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead adoption, training, and change management initiatives around the tech stack that maximize utilization and measurable ROI from the tech stack.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h4\u0026gt;\u0026lt;strong\u0026gt;Analytics, Insights \u0026amp;amp; Reporting\u0026lt;/strong\u0026gt;\u0026lt;/h4\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Oversee the design and delivery of global marketing performance dashboards, reports, and attribution analysis across campaigns, pipeline, and revenue outcomes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with Business Intelligence and Ent Applications to develop unified data models and accurate forecasting frameworks.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensure cohesive data governance, quality standards, and cross-system hygiene.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Translate data insights into strategic business recommendations, influencing go-to-market strategies and revenue planning.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h4\u0026gt;\u0026lt;strong\u0026gt;Cross-Functional Collaboration \u0026amp;amp; Governance\u0026lt;/strong\u0026gt;\u0026lt;/h4\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Partner with Revenue Operations, Sales, and Data Engineering to align marketing data architecture with company-wide revenue systems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contribute to data governance initiatives that ensure compliance, consistency, and performance across platforms.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate closely with Integrated Campaign and Field Marketing teams to operationalize global campaign execution and reporting readiness.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Help scale processes and develop standards that accelerate lead-to-revenue velocity and improve marketing ROI.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h4\u0026gt;\u0026lt;strong\u0026gt;Innovation \u0026amp;amp; Enablement\u0026lt;/strong\u0026gt;\u0026lt;/h4\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Champion adoption of AI, automation, and advanced analytics tools to improve operational efficiency and insight generation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive innovation through continuous evaluation of new technologies, process enhancements, and data-driven experimentation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Promote a culture of agility and operational excellence, embedding a mindset of scalable growth and performance measurement.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Knowledge, Skills, and Experience\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;8+ years of combined experience in \u0026lt;strong\u0026gt;Marketing Operations, Analytics, or Revenue Operations\u0026lt;/strong\u0026gt;, including 3+ years of successfully leading a global team.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with \u0026lt;strong\u0026gt;Salesforce, Marketo, Tableau, and DemandBase\u0026lt;/strong\u0026gt; (experience with LeanData preferred).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven success in scaling global operations, managing complex data environments, and leading cross-functional change initiatives.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated understanding\u0026amp;nbsp; of \u0026lt;strong\u0026gt;B2B marketing funnels\u0026lt;/strong\u0026gt;, attribution models, lifecycle processes, and subscription or recurring revenue models.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep analytics capability — translating data into actionable insights, forecasts, and strategic recommendations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent stakeholder management, communication, and collaboration skills with senior executives and cross-functional peers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience using \u0026lt;strong\u0026gt;AI/automation tools, data architecture\u0026lt;/strong\u0026gt;, and modern marketing analytics best practices.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty is a flexible, hybrid workplace. We embrace and encourage in-person working as an integral part of our culture. Both our employees and external research tells us that co-located collaboration strengthens connections, drives innovation, and accelerates learning.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role is expected to come into our San Francisco office twice per week, so you can thrive in your new role and fully embrace being a Dutonian!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The base salary range for this position is 131,000 - 220,000 USD. This role may also be eligible for bonus, commission, equity, and/or benefits.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our base salary ranges are determined by role, level, and location. The range, which is subject to change based on primary work location, reflects the minimum and maximum base salary we expect to pay newly hired employees for the position. Within the range, we determine pay for an individual based on a number of factors including market location, job-related knowledge, skills/competencies and experience.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Your recruiter can share more about the specific offerings for this role, as well as the salary range for your primary work location during the hiring process.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Hesitant to apply?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We encourage you to submit your resume even if you don\u0026#39;t meet every requirement. We value potential and consider each candidate\u0026#39;s full professional story. Whether you\u0026#39;re exploring a career change or taking your next step, we look forward to reviewing your application. If this just isn’t the right role or time - sign up for \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/jobalerts\u0026quot;\u0026gt;job alerts\u0026lt;/a\u0026gt;!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Where we work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty operates a hybrid work model with \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/locations\u0026quot;\u0026gt;offices\u0026lt;/a\u0026gt; in 8 major cities: Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. While we offer flexibility within our established locations, we \u0026lt;strong\u0026gt;cannot\u0026lt;/strong\u0026gt; employ candidates residing in:\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location restrictions: \u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;Australia:\u0026lt;/strong\u0026gt; Northern Territory, Queensland, South Australia, Tasmania, Western Australia\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;Canada:\u0026lt;/strong\u0026gt; Alberta, Manitoba, Newfoundland, Northwest Territories, Nunavut, PEI, Quebec, Saskatchewan, Yukon\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;United States:\u0026lt;/strong\u0026gt; Alaska, Hawaii, Iowa, Louisiana, Mississippi, Nebraska, New Mexico, Oklahoma, Rhode Island, South Dakota, West Virginia, Wyoming\u0026lt;br\u0026gt;\u0026lt;em\u0026gt;Candidates must reside in an eligible location, which vary by role.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;How we work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://careers.pagerduty.com/#values\u0026quot;\u0026gt;Our values\u0026lt;/a\u0026gt; guide how we support customers, collaborate with colleagues, develop products, and foster a culture of belonging. They define not just our actions, but what it means to be Dutonian.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;People Leaders at PagerDuty are responsible for creating high performance environments that drive accountability. PagerDuty has four key dimensions that define our Leadership Impact: Lead Self, Lead the Team, Lead the Business, and Lead the Future. Each dimension has three associated competencies to give leaders a shared language for guiding their development, career, promotion, and succession planning discussions. Our Manager Expectations serve as a practical guide for managers to understand their responsibilities, prioritize their efforts, and drive engagement and performance.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What we offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a global organization, our total rewards approach is competitive with industry standards and aligned with local laws and regulations. Learn more, including country-specific offerings, on our \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/global-benefits\u0026quot;\u0026gt;benefits site\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your package may include:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive salary\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comprehensive benefits package\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible work arrangements\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Company equity*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;ESPP (Employee Stock Purchase Program)*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Retirement or pension plan*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Generous paid vacation time\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid holidays and sick leave\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Dutonian Wellness Days \u0026amp;amp; HibernationDuty - companywide paid days off in addition to PTO\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid volunteer time off: 20 hours per year\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Company-wide hack weeks\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Mental wellness programs\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;*Eligibility may vary by role, region, and tenure\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About PagerDuty\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. The PagerDuty Operations Cloud is an AI-powered platform that empowers business resilience and drives operational efficiency for enterprises. With a generative AI assistant at its core, PagerDuty empowers teams to detect and resolve issues in real time, orchestrate complex workflows, and drive continuous improvement across their digital operations. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always-on digital experiences to modern businesses\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty is Great Place to Work-certified™, a Fortune Best Workplace for Millennials, a Fortune Best Medium Workplace, a Fortune Best Workplace in Technology, and a top rated product on TrustRadius and G2.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Go behind-the-scenes on our \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/home\u0026quot;\u0026gt;careers site\u0026lt;/a\u0026gt; and @pagerduty on Instagram.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Additional Information\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status. Your privacy is important to us. By submitting an application, you confirm that you have read and understand PagerDuty\u0026#39;s \u0026lt;a href=\u0026quot;https://www.pagerduty.com/privacy-policy/\u0026quot;\u0026gt;Privacy Policy\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email accommodation@pagerduty.com and we will work with you to meet your accessibility needs.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty uses the E-Verify employment verification program.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4012332004,"name":"Marketing Operations","child_ids":[],"parent_id":4012331004}],"offices":[{"id":4005840004,"name":"San Francisco","location":"San Francisco, California, United States","child_ids":[],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/pagerduty/jobs/5815418004","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5057809004,"location":{"name":"Atlanta"},"metadata":[{"id":14493121004,"name":"Stock Plan","value":null,"value_type":"single_select"}],"id":5815418004,"updated_at":"2026-03-10T09:37:26-04:00","requisition_id":"EFY27480","title":"Senior Manager, Security Engineering","company_name":"PagerDuty","first_published":"2026-03-10T09:37:26-04:00","language":"en","content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;PagerDuty (NYSE:PD) is a leader in Digital Operations Management. In an always-on world, organizations of all sizes trust PagerDuty to help them deliver a perfect digital experience to their customers, every time. Teams use PagerDuty to identify issues and opportunities in real time and bring together the right people to fix problems faster and prevent them in the future. Over 13,000 organizations (including 60 of Fortune 100) rely on PagerDuty to succeed with Digital Transformation, Cloud Migration, and DevOps Modernization. Notable customers include GE, Cisco, Genentech, Electronic Arts, Cox Automotive, Netflix, Shopify, Zoom, DoorDash, Lululemon and more. We are expanding rapidly as a platform for Digital Operations Management using AI/ML and Automation and growing our adoption by Development, IT, Customer Service, Security, and other teams across the organization.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;PagerDuty is seeking a \u0026lt;strong\u0026gt;Senior Manager of Security\u0026lt;/strong\u0026gt; to join our team.\u0026amp;nbsp; As the Senior Manager of Security, you will be responsible for leading and enhancing the security posture of our technology and products.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Reporting to the Chief Information Security Officer (CISO), you will work cross-functionally with Product, Engineering, Compliance, and IT teams to embed security at every stage of the product development lifecycle. Your leadership will ensure that security remains a core component of our products, supporting our mission to earn and maintain customer trust.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role will provide technical leadership to ensure our product security is effective, efficient, and aligned with our business objectives. The successful candidate will have a strong technical background and experience in implementing product security solutions and automation to address security-related issues while effectively communicating and managing security risks across leadership teams.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;**This role is expected to come into our \u0026lt;strong\u0026gt;Atlanta office 2 days a week\u0026lt;/strong\u0026gt;, so you can thrive in your new role and fully embrace being a Dutonian!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;KEY RESPONSIBILITIES\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Define, develop, and execute a forward-looking product security strategy that incorporates \u0026lt;strong\u0026gt;AI\u0026lt;/strong\u0026gt; and is aligned with business goals and emerging threats.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Recruit, develop, and retain top talent in security, fostering a collaborative and innovative culture where team members are empowered to excel and grow.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate closely with engineering teams to design, implement, and operate secure systems that protect PagerDuty’s cloud environment and ensure the safety of customer data.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build a developer-centric security program, embedding security into engineering artifacts, processes, and tooling for seamless integration.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive complex, cross-functional security initiatives to systematically eliminate common risks and vulnerabilities, ensuring security is “engineered-in” at every stage.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop and maintain technical solutions to proactively address security threats, risks, and vulnerabilities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with tech leads and executive leadership to review technical designs and implement architectural improvements, balancing security, reliability, and performance.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage the full lifecycle of security incidents, from investigation to resolution, responding effectively to any security breaches or related events.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop and track metrics and KPIs to measure product security effectiveness, continuously improving security posture and aligning with organizational goals.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Basic Qualifications:\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Proven experience building and scaling security teams in high-growth SaaS environments, fostering a strong security culture and leading through change.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong ability to communicate complex security concepts to technical, non-technical, and executive audiences, driving shared understanding and collaboration.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated success leading in fast-paced, dynamic environments, balancing strategic direction with hands-on execution.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep understanding of application and product security, including secure SDLC and threat modeling.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Expertise in cloud-native security across AWS or Azure environments.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Preferred Qualifications:\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience enabling engineers through DevSecOps practices and security automation within CI/CD pipelines.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong ability to translate technical security risks into business context, enabling informed decisions at all levels.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in securing AI/ML systems and implementing AI-driven security solutions for threat detection and response.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Solid knowledge of security frameworks and best practices, including FedRAMP, and NIST 800-53\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Prior Software development experience preferred.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The base salary range for this position is 191,000 - 321,200 USD. This role may also be eligible for bonus, commission, equity, and/or benefits.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our base salary ranges are determined by role, level, and location. The range, which is subject to change based on primary work location, reflects the minimum and maximum base salary we expect to pay newly hired employees for the position. Within the range, we determine pay for an individual based on a number of factors including market location, job-related knowledge, skills/competencies and experience.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Your recruiter can share more about the specific offerings for this role, as well as the salary range for your primary work location during the hiring process.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Hesitant to apply?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We encourage you to submit your resume even if you don\u0026#39;t meet every requirement. We value potential and consider each candidate\u0026#39;s full professional story. Whether you\u0026#39;re exploring a career change or taking your next step, we look forward to reviewing your application. If this just isn’t the right role or time - sign up for \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/jobalerts\u0026quot;\u0026gt;job alerts\u0026lt;/a\u0026gt;!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Where we work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty operates a hybrid work model with \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/locations\u0026quot;\u0026gt;offices\u0026lt;/a\u0026gt; in 8 major cities: Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. While we offer flexibility within our established locations, we \u0026lt;strong\u0026gt;cannot\u0026lt;/strong\u0026gt; employ candidates residing in:\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location restrictions: \u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;Australia:\u0026lt;/strong\u0026gt; Northern Territory, Queensland, South Australia, Tasmania, Western Australia\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;Canada:\u0026lt;/strong\u0026gt; Alberta, Manitoba, Newfoundland, Northwest Territories, Nunavut, PEI, Quebec, Saskatchewan, Yukon\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;United States:\u0026lt;/strong\u0026gt; Alaska, Hawaii, Iowa, Louisiana, Mississippi, Nebraska, New Mexico, Oklahoma, Rhode Island, South Dakota, West Virginia, Wyoming\u0026lt;br\u0026gt;\u0026lt;em\u0026gt;Candidates must reside in an eligible location, which vary by role.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;How we work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://careers.pagerduty.com/#values\u0026quot;\u0026gt;Our values\u0026lt;/a\u0026gt; guide how we support customers, collaborate with colleagues, develop products, and foster a culture of belonging. They define not just our actions, but what it means to be Dutonian.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;People Leaders at PagerDuty are responsible for creating high performance environments that drive accountability. PagerDuty has four key dimensions that define our Leadership Impact: Lead Self, Lead the Team, Lead the Business, and Lead the Future. Each dimension has three associated competencies to give leaders a shared language for guiding their development, career, promotion, and succession planning discussions. Our Manager Expectations serve as a practical guide for managers to understand their responsibilities, prioritize their efforts, and drive engagement and performance.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What we offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a global organization, our total rewards approach is competitive with industry standards and aligned with local laws and regulations. Learn more, including country-specific offerings, on our \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/global-benefits\u0026quot;\u0026gt;benefits site\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your package may include:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive salary\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comprehensive benefits package\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible work arrangements\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Company equity*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;ESPP (Employee Stock Purchase Program)*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Retirement or pension plan*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Generous paid vacation time\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid holidays and sick leave\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Dutonian Wellness Days \u0026amp;amp; HibernationDuty - companywide paid days off in addition to PTO\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid volunteer time off: 20 hours per year\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Company-wide hack weeks\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Mental wellness programs\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;*Eligibility may vary by role, region, and tenure\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About PagerDuty\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. The PagerDuty Operations Cloud is an AI-powered platform that empowers business resilience and drives operational efficiency for enterprises. With a generative AI assistant at its core, PagerDuty empowers teams to detect and resolve issues in real time, orchestrate complex workflows, and drive continuous improvement across their digital operations. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always-on digital experiences to modern businesses\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty is Great Place to Work-certified™, a Fortune Best Workplace for Millennials, a Fortune Best Medium Workplace, a Fortune Best Workplace in Technology, and a top rated product on TrustRadius and G2.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Go behind-the-scenes on our \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/home\u0026quot;\u0026gt;careers site\u0026lt;/a\u0026gt; and @pagerduty on Instagram.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Additional Information\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status. Your privacy is important to us. By submitting an application, you confirm that you have read and understand PagerDuty\u0026#39;s \u0026lt;a href=\u0026quot;https://www.pagerduty.com/privacy-policy/\u0026quot;\u0026gt;Privacy Policy\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email accommodation@pagerduty.com and we will work with you to meet your accessibility needs.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty uses the E-Verify employment verification program.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4012357004,"name":"Security","child_ids":[],"parent_id":null}],"offices":[{"id":4005842004,"name":"Atlanta","location":"Atlanta, Georgia, United States","child_ids":[],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/pagerduty/jobs/5787161004","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5043772004,"location":{"name":"Atlanta"},"metadata":[{"id":14493121004,"name":"Stock Plan","value":null,"value_type":"single_select"}],"id":5787161004,"updated_at":"2026-03-31T13:44:49-04:00","requisition_id":"EFY26436","title":"Senior Program Manager","company_name":"PagerDuty","first_published":"2026-02-10T15:26:51-05:00","language":"en","content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;PagerDuty (NYSE:PD) is a leader in Digital Operations Management. In an always-on world, organizations of all sizes trust PagerDuty to help them deliver a perfect digital experience to their customers, every time. Teams use PagerDuty to identify issues and opportunities in real time and bring together the right people to fix problems faster and prevent them in the future. Over 13,000 organizations (including 60 of Fortune 100) rely on PagerDuty to succeed with Digital Transformation, Cloud Migration, and DevOps Modernization. Notable customers include GE, Cisco, Genentech, Electronic Arts, Cox Automotive, Netflix, Shopify, Zoom, DoorDash, Lululemon and more. We are expanding rapidly as a platform for Digital Operations Management using AI/ML and Automation and growing our adoption by Development, IT, Customer Service, Security, and other teams across the organization.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;The Senior Program Managers (PgM) at PagerDuty drive large scale and cross-functional programs and projects to success! You will be responsible for managing efforts that often span multiple groups and potentially even organization-wide. PgMs handle complex inter-team dependencies and bridge those effectively. You will need to work with many teams in different domains and will work with engineers, engineering managers, product managers, customer service teams, go to market, legal, and beyond.\u0026amp;nbsp; If you are someone who is a strategic thinker with a strong technical background, excellent problem solving ability and passionate about managing large scale programs and projects then we want you to join our team!\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;Responsibilities\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Lead a minimum of 1 department-level program, including: planning, milestone and success criteria definition, resource allocation plan, and estimation leading to predictable delivery\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Anticipate bottlenecks, providing escalation management and making tradeoffs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide contribution working with cross functional teams to surface dependencies, risks, mitigation plans, and estimation refinement.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drives implementation and adoption of new/modified processes in service to streamlining delivery\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Leverage AI, tools and processes to improve productivity in support of the program\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Leads planning efforts for defined area of program leadership\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Communicate successes, schedules, priorities, issues and overall program health to all levels in the company\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Create, track, and drive critical path, flagging and managing risks, dependencies and decisions that affect the program\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive program alignment on present and future outcomes that support company’s strategy\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Management of program spend, capitalization, and tax credit reporting\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Creation and distribution of impactful automated reporting\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exercises independent judgment in methods, techniques and evaluation criteria for obtaining results.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Attributes\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Ability to organize a new program and assemble all structural components needed to kick off and mobilize teams\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Confidently and accurately manage cross-team dependency and risk identification and resolution\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Able to translate technical details into useful information for non-technical Dutonians\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to communicate complex information/situations in a clear and concise manner to all levels and adapting messages to the audience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong influencing and networking skills with the ability to drive and take action proactively, with a focus on outcomes and deliverables\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Able to manage up and down the org, keeping program goals at the forefront\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Analytical, solution oriented\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Confidence/ability to have the difficult conversations\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Business \u0026amp;amp; financial acumen\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to absorb a holistic understanding of the program from User to Prioritization to Delivery to Support\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with managing large-scale programs with a wide impact radius (such as migrations/deprecations etc.)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to create a plan, identify and implement facilitation techniques that produces the greatest outcome in a swift manner\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to set up reports/dashboards such that manual effort is reduced\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;MINIMUM QUALIFICATIONS\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;8+ years of program management experience (ideally including technical) in matrix software development organizations\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Jira power user\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Undergraduate degree required or applicable experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Have a deep understanding of agile principles and how to apply them effectively\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with common software development methodologies and standards\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;DESIRED QUALIFICATIONS\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Bachelor’s degree in Computer Science, related technical field, or equivalent practical experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work experience in a fast growth startup environment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to provide recommendations in solving software engineering challenges involving bug triage, pull requests, source control, continuous integration, etc.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in SaaS, DevOps and digital/cloud operations\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;The base salary range for this position is 131,000 - 220,000 USD. This role may also be eligible for bonus, commission, equity, and/or benefits.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our base salary ranges are determined by role, level, and location. The range, which is subject to change based on primary work location, reflects the minimum and maximum base salary we expect to pay newly hired employees for the position. Within the range, we determine pay for an individual based on a number of factors including market location, job-related knowledge, skills/competencies and experience.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Your recruiter can share more about the specific offerings for this role, as well as the salary range for your primary work location during the hiring process.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Hesitant to apply?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We encourage you to submit your resume even if you don\u0026#39;t meet every requirement. We value potential and consider each candidate\u0026#39;s full professional story. Whether you\u0026#39;re exploring a career change or taking your next step, we look forward to reviewing your application. If this just isn’t the right role or time - sign up for \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/jobalerts\u0026quot;\u0026gt;job alerts\u0026lt;/a\u0026gt;!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Where we work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty operates a hybrid work model with \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/locations\u0026quot;\u0026gt;offices\u0026lt;/a\u0026gt; in 8 major cities: Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. While we offer flexibility within our established locations, we \u0026lt;strong\u0026gt;cannot\u0026lt;/strong\u0026gt; employ candidates residing in:\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location restrictions: \u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;Australia:\u0026lt;/strong\u0026gt; Northern Territory, Queensland, South Australia, Tasmania, Western Australia\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;Canada:\u0026lt;/strong\u0026gt; Alberta, Manitoba, Newfoundland, Northwest Territories, Nunavut, PEI, Quebec, Saskatchewan, Yukon\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;United States:\u0026lt;/strong\u0026gt; Alaska, Hawaii, Iowa, Louisiana, Mississippi, Nebraska, New Mexico, Oklahoma, Rhode Island, South Dakota, West Virginia, Wyoming\u0026lt;br\u0026gt;\u0026lt;em\u0026gt;Candidates must reside in an eligible location, which vary by role.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;How we work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://careers.pagerduty.com/#values\u0026quot;\u0026gt;Our values\u0026lt;/a\u0026gt; guide how we support customers, collaborate with colleagues, develop products, and foster a culture of belonging. They define not just our actions, but what it means to be Dutonian.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;People Leaders at PagerDuty are responsible for creating high performance environments that drive accountability. PagerDuty has four key dimensions that define our Leadership Impact: Lead Self, Lead the Team, Lead the Business, and Lead the Future. Each dimension has three associated competencies to give leaders a shared language for guiding their development, career, promotion, and succession planning discussions. Our Manager Expectations serve as a practical guide for managers to understand their responsibilities, prioritize their efforts, and drive engagement and performance.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What we offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a global organization, our total rewards approach is competitive with industry standards and aligned with local laws and regulations. Learn more, including country-specific offerings, on our \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/global-benefits\u0026quot;\u0026gt;benefits site\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your package may include:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive salary\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comprehensive benefits package\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible work arrangements\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Company equity*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;ESPP (Employee Stock Purchase Program)*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Retirement or pension plan*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Generous paid vacation time\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid holidays and sick leave\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Dutonian Wellness Days \u0026amp;amp; HibernationDuty - companywide paid days off in addition to PTO\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid volunteer time off: 20 hours per year\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Company-wide hack weeks\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Mental wellness programs\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;*Eligibility may vary by role, region, and tenure\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About PagerDuty\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. The PagerDuty Operations Cloud is an AI-powered platform that empowers business resilience and drives operational efficiency for enterprises. With a generative AI assistant at its core, PagerDuty empowers teams to detect and resolve issues in real time, orchestrate complex workflows, and drive continuous improvement across their digital operations. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always-on digital experiences to modern businesses\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty is Great Place to Work-certified™, a Fortune Best Workplace for Millennials, a Fortune Best Medium Workplace, a Fortune Best Workplace in Technology, and a top rated product on TrustRadius and G2.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Go behind-the-scenes on our \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/home\u0026quot;\u0026gt;careers site\u0026lt;/a\u0026gt; and @pagerduty on Instagram.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Additional Information\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status. Your privacy is important to us. By submitting an application, you confirm that you have read and understand PagerDuty\u0026#39;s \u0026lt;a href=\u0026quot;https://www.pagerduty.com/privacy-policy/\u0026quot;\u0026gt;Privacy Policy\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email accommodation@pagerduty.com and we will work with you to meet your accessibility needs.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty uses the E-Verify employment verification program.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4012304004,"name":"Business Operations","child_ids":[],"parent_id":null}],"offices":[{"id":4005842004,"name":"Atlanta","location":"Atlanta, Georgia, United States","child_ids":[],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/pagerduty/jobs/5799463004","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5043772004,"location":{"name":"Toronto"},"metadata":[{"id":14493121004,"name":"Stock Plan","value":null,"value_type":"single_select"}],"id":5799463004,"updated_at":"2026-03-31T13:46:09-04:00","requisition_id":"EFY26436","title":"Senior Program Manager","company_name":"PagerDuty","first_published":"2026-02-10T15:35:32-05:00","language":"en","content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;PagerDuty (NYSE:PD) is a leader in Digital Operations Management. In an always-on world, organizations of all sizes trust PagerDuty to help them deliver a perfect digital experience to their customers, every time. Teams use PagerDuty to identify issues and opportunities in real time and bring together the right people to fix problems faster and prevent them in the future. Over 13,000 organizations (including 60 of Fortune 100) rely on PagerDuty to succeed with Digital Transformation, Cloud Migration, and DevOps Modernization. Notable customers include GE, Cisco, Genentech, Electronic Arts, Cox Automotive, Netflix, Shopify, Zoom, DoorDash, Lululemon and more. We are expanding rapidly as a platform for Digital Operations Management using AI/ML and Automation and growing our adoption by Development, IT, Customer Service, Security, and other teams across the organization.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;The Senior Program Managers (PgM) at PagerDuty drive large scale and cross-functional programs and projects to success! You will be responsible for managing efforts that often span multiple groups and potentially even organization-wide. PgMs handle complex inter-team dependencies and bridge those effectively. You will need to work with many teams in different domains and will work with engineers, engineering managers, product managers, customer service teams, go to market, legal, and beyond.\u0026amp;nbsp; If you are someone who is a strategic thinker with a strong technical background, excellent problem solving ability and passionate about managing large scale programs and projects then we want you to join our team!\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;Responsibilities\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Lead a minimum of 1 department-level program, including: planning, milestone and success criteria definition, resource allocation plan, and estimation leading to predictable delivery\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Anticipate bottlenecks, providing escalation management and making tradeoffs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide contribution working with cross functional teams to surface dependencies, risks, mitigation plans, and estimation refinement.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drives implementation and adoption of new/modified processes in service to streamlining delivery\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Leverage AI, tools and processes to improve productivity in support of the program\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Leads planning efforts for defined area of program leadership\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Communicate successes, schedules, priorities, issues and overall program health to all levels in the company\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Create, track, and drive critical path, flagging and managing risks, dependencies and decisions that affect the program\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive program alignment on present and future outcomes that support company’s strategy\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Management of program spend, capitalization, and tax credit reporting\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Creation and distribution of impactful automated reporting\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exercises independent judgment in methods, techniques and evaluation criteria for obtaining results.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Attributes\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Ability to organize a new program and assemble all structural components needed to kick off and mobilize teams\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Confidently and accurately manage cross-team dependency and risk identification and resolution\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Able to translate technical details into useful information for non-technical Dutonians\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to communicate complex information/situations in a clear and concise manner to all levels and adapting messages to the audience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong influencing and networking skills with the ability to drive and take action proactively, with a focus on outcomes and deliverables\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Able to manage up and down the org, keeping program goals at the forefront\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Analytical, solution oriented\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Confidence/ability to have the difficult conversations\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Business \u0026amp;amp; financial acumen\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to absorb a holistic understanding of the program from User to Prioritization to Delivery to Support\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with managing large-scale programs with a wide impact radius (such as migrations/deprecations etc.)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to create a plan, identify and implement facilitation techniques that produces the greatest outcome in a swift manner\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to set up reports/dashboards such that manual effort is reduced\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;MINIMUM QUALIFICATIONS\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;8+ years of program management experience (ideally including technical) in matrixed software development organizations\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Jira power user\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Undergraduate degree required or applicable experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Have a deep understanding of agile principles and how to apply them effectively\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with common software development methodologies and standards\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;DESIRED QUALIFICATIONS\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Bachelor’s degree in Computer Science, related technical field, or equivalent practical experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work experience in a fast growth startup environment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to provide recommendations in solving software engineering challenges involving bug triage, pull requests, source control, continuous integration, etc.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in SaaS, DevOps and digital/cloud operations\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;The base salary range for this position is 124,900 - 174,900 CAD. This role may also be eligible for bonus, commission, equity, and/or benefits.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our base salary ranges are determined by role, level, and location. The range, which is subject to change based on primary work location, reflects the minimum and maximum base salary we expect to pay newly hired employees for the position. Within the range, we determine pay for an individual based on a number of factors including market location, job-related knowledge, skills/competencies and experience.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Your recruiter can share more about the specific offerings for this role, as well as the salary range for your primary work location during the hiring process.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Hesitant to apply?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We encourage you to submit your resume even if you don\u0026#39;t meet every requirement. We value potential and consider each candidate\u0026#39;s full professional story. Whether you\u0026#39;re exploring a career change or taking your next step, we look forward to reviewing your application. If this just isn’t the right role or time - sign up for \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/jobalerts\u0026quot;\u0026gt;job alerts\u0026lt;/a\u0026gt;!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Where we work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty operates a hybrid work model with \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/locations\u0026quot;\u0026gt;offices\u0026lt;/a\u0026gt; in 8 major cities: Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. While we offer flexibility within our established locations, we \u0026lt;strong\u0026gt;cannot\u0026lt;/strong\u0026gt; employ candidates residing in:\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location restrictions: \u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;Australia:\u0026lt;/strong\u0026gt; Northern Territory, Queensland, South Australia, Tasmania, Western Australia\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;Canada:\u0026lt;/strong\u0026gt; Alberta, Manitoba, Newfoundland, Northwest Territories, Nunavut, PEI, Quebec, Saskatchewan, Yukon\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;United States:\u0026lt;/strong\u0026gt; Alaska, Hawaii, Iowa, Louisiana, Mississippi, Nebraska, New Mexico, Oklahoma, Rhode Island, South Dakota, West Virginia, Wyoming\u0026lt;br\u0026gt;\u0026lt;em\u0026gt;Candidates must reside in an eligible location, which vary by role.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;How we work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://careers.pagerduty.com/#values\u0026quot;\u0026gt;Our values\u0026lt;/a\u0026gt; guide how we support customers, collaborate with colleagues, develop products, and foster a culture of belonging. They define not just our actions, but what it means to be Dutonian.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;People Leaders at PagerDuty are responsible for creating high performance environments that drive accountability. PagerDuty has four key dimensions that define our Leadership Impact: Lead Self, Lead the Team, Lead the Business, and Lead the Future. Each dimension has three associated competencies to give leaders a shared language for guiding their development, career, promotion, and succession planning discussions. Our Manager Expectations serve as a practical guide for managers to understand their responsibilities, prioritize their efforts, and drive engagement and performance.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What we offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a global organization, our total rewards approach is competitive with industry standards and aligned with local laws and regulations. Learn more, including country-specific offerings, on our \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/global-benefits\u0026quot;\u0026gt;benefits site\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your package may include:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive salary\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comprehensive benefits package\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible work arrangements\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Company equity*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;ESPP (Employee Stock Purchase Program)*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Retirement or pension plan*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Generous paid vacation time\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid holidays and sick leave\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Dutonian Wellness Days \u0026amp;amp; HibernationDuty - companywide paid days off in addition to PTO\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid volunteer time off: 20 hours per year\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Company-wide hack weeks\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Mental wellness programs\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;*Eligibility may vary by role, region, and tenure\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About PagerDuty\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. The PagerDuty Operations Cloud is an AI-powered platform that empowers business resilience and drives operational efficiency for enterprises. With a generative AI assistant at its core, PagerDuty empowers teams to detect and resolve issues in real time, orchestrate complex workflows, and drive continuous improvement across their digital operations. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always-on digital experiences to modern businesses\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty is Great Place to Work-certified™, a Fortune Best Workplace for Millennials, a Fortune Best Medium Workplace, a Fortune Best Workplace in Technology, and a top rated product on TrustRadius and G2.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Go behind-the-scenes on our \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/home\u0026quot;\u0026gt;careers site\u0026lt;/a\u0026gt; and @pagerduty on Instagram.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Additional Information\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status. Your privacy is important to us. By submitting an application, you confirm that you have read and understand PagerDuty\u0026#39;s \u0026lt;a href=\u0026quot;https://www.pagerduty.com/privacy-policy/\u0026quot;\u0026gt;Privacy Policy\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email accommodation@pagerduty.com and we will work with you to meet your accessibility needs.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty uses the E-Verify employment verification program.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4012304004,"name":"Business Operations","child_ids":[],"parent_id":null}],"offices":[{"id":4005842004,"name":"Atlanta","location":"Atlanta, Georgia, United States","child_ids":[],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/pagerduty/jobs/5836954004","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5064193004,"location":{"name":"Santiago"},"metadata":[{"id":14493121004,"name":"Stock Plan","value":null,"value_type":"single_select"}],"id":5836954004,"updated_at":"2026-03-25T10:28:42-04:00","requisition_id":"EFY27490","title":"Senior Success on Demand Consultant","company_name":"PagerDuty","first_published":"2026-03-25T10:28:42-04:00","language":"en","content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;PagerDuty (NYSE:PD) is a leader in Digital Operations Management. In an always-on world, organizations of all sizes trust PagerDuty to help them deliver a perfect digital experience to their customers, every time. Teams use PagerDuty to identify issues and opportunities in real time and bring together the right people to fix problems faster and prevent them in the future. Over 13,000 organizations (including 60 of Fortune 100) rely on PagerDuty to succeed with Digital Transformation, Cloud Migration, and DevOps Modernization. Notable customers include GE, Cisco, Genentech, Electronic Arts, Cox Automotive, Netflix, Shopify, Zoom, DoorDash, Lululemon and more. We are expanding rapidly as a platform for Digital Operations Management using AI/ML and Automation and growing our adoption by Development, IT, Customer Service, Security, and other teams across the organization.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;PagerDuty - Senior Forward Deployment Engineering Delivery Consultant \u0026lt;/strong\u0026gt;\u0026lt;em\u0026gt;(FKA Senior Scaled\u0026lt;/em\u0026gt;\u0026lt;em\u0026gt; \u0026lt;/em\u0026gt;\u0026lt;em\u0026gt;Delivery | Success on Demand Consultant)\u0026lt;/em\u0026gt;\u0026lt;em\u0026gt;\u0026amp;nbsp;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Senior PagerDuty - Forward Deployment Engineering Consultant is a pivotal leadership role responsible for overseeing the end-to-end development, deployment, and optimization of PagerDuty\u0026#39;s platform and AI-driven solutions for enterprise customers.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This position requires experience in software development, architecture, and deployment, coupled with a deep technical understanding of AI integration practices and advanced development technologies.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The successful candidate will guide fast implementation projects, leveraging generative AI and automation to enhance customer outcomes from initial scoping and design through to production deployment and ongoing service enhancement.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Additionally, they will serve as the principal liaison between customers and internal teams, including Support, Success, Engineering, Professional Services, and Education, as well as between customers and PagerDuty’s Product \u0026amp;amp; Development teams, ensuring that technical strategies align with business objectives.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role also involves mentoring junior consultants, leading technical workshops on AI-powered solutions, and representing PagerDuty in external forums to advance modern development and deployment practices.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities:\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;As a Senior Forward Deployment Engineering Delivery Consultant, you will be responsible for collaborating with PagerDuty customers on the successful design, development, and implementation of solutions across the PagerDuty Operations Cloud.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with large-scale enterprises to perform comprehensive scoping assessments, ensuring that the specific technical and business requirements for platform deployment and AI solutions are thoroughly defined and aligned with organizational objectives.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead end-to-end deployment projects by planning, coordinating, and executing the integration of PagerDuty solutions, leveraging advanced development techniques to ensure seamless transitions and minimal disruption to ongoing business operations.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner across the organization’s customer-facing teams (Support, Success, Engineering, Professional Services, Education) as the Subject Matter Expert related to PagerDuty Operations Cloud. Support customer account teams in customer meetings, business reviews, and strategy, deployment, and upgrade planning, particularly where new product features or improvements may be required.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner across PagerDuty Product \u0026amp;amp; Development teams as the Subject Matter Expert, bringing direct customer feedback for new features, AI capabilities, and integration requirements for improvement in future product releases.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop a deep understanding of PagerDuty products, solutions, integrations, processes, and workflows used in typical customer engagements.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Requirements:\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;5–8 years of experience \u0026lt;/strong\u0026gt;as a Software Developer or Engineer in enterprise-level environments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Cloud \u0026amp;amp; Architecture Mastery:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;Proficient in AWS, Kubernetes, Serverless architectures, and CI/CD pipelines.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;AI Implementation: \u0026lt;/strong\u0026gt;Experienced in deploying generative AI models and integrating them into complex platforms.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;AI-Driven Development: \u0026lt;/strong\u0026gt;Skilled in using AI Coding Assistants (Claude Code, Cursor, Gemini) for rapid prototyping and agent-based delivery.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Tech Stack: \u0026lt;/strong\u0026gt;Proficient in \u0026lt;strong\u0026gt;Python, Java, React, and TypeScript \u0026lt;/strong\u0026gt;for building REST APIs and data pipelines.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;DevOps Best Practices: \u0026lt;/strong\u0026gt;Proven track record in debugging, testing, security, and managing the full software delivery lifecycle.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Strategic Leadership: \u0026lt;/strong\u0026gt;Experience managing large-scale platform deployments and AI initiatives from scoping to delivery.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Stakeholder Management: \u0026lt;/strong\u0026gt;Ability to influence senior executives and translate technical strategies into business outcomes.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Team Mentorship: \u0026lt;/strong\u0026gt;Strong background in leading cross-functional teams and fostering collaborative, high-performance environments.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Certifications: \u0026lt;/strong\u0026gt;Advanced credentials in AI, Cloud (AWS/Azure/GCP), or DevOps/SRE.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Customer Collaboration:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;Comfortable providing technical guidance directly to clients, data scientists, and architects.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Soft Skills: \u0026lt;/strong\u0026gt;Exceptional problem-solving, English communication, and the resilience to thrive in fast-paced, ambiguous settings.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty is a flexible, hybrid workplace. We embrace and encourage in-person working as an integral part of our culture. Both our employees and external research tells us that co-located collaboration strengthens connections, drives innovation, and accelerates learning.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;If you are within a 50 mile radius of the Santiago office, it is required to come in two times per week, so you can thrive in your new role and fully embrace being a Dutonian!\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Hesitant to apply?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We encourage you to submit your resume even if you don\u0026#39;t meet every requirement. We value potential and consider each candidate\u0026#39;s full professional story. Whether you\u0026#39;re exploring a career change or taking your next step, we look forward to reviewing your application. If this just isn’t the right role or time - sign up for \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/jobalerts\u0026quot;\u0026gt;job alerts\u0026lt;/a\u0026gt;!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Where we work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty operates a hybrid work model with \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/locations\u0026quot;\u0026gt;offices\u0026lt;/a\u0026gt; in 8 major cities: Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. While we offer flexibility within our established locations, we \u0026lt;strong\u0026gt;cannot\u0026lt;/strong\u0026gt; employ candidates residing in:\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location restrictions: \u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;Australia:\u0026lt;/strong\u0026gt; Northern Territory, Queensland, South Australia, Tasmania, Western Australia\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;Canada:\u0026lt;/strong\u0026gt; Alberta, Manitoba, Newfoundland, Northwest Territories, Nunavut, PEI, Quebec, Saskatchewan, Yukon\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;United States:\u0026lt;/strong\u0026gt; Alaska, Hawaii, Iowa, Louisiana, Mississippi, Nebraska, New Mexico, Oklahoma, Rhode Island, South Dakota, West Virginia, Wyoming\u0026lt;br\u0026gt;\u0026lt;em\u0026gt;Candidates must reside in an eligible location, which vary by role.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;How we work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://careers.pagerduty.com/#values\u0026quot;\u0026gt;Our values\u0026lt;/a\u0026gt; guide how we support customers, collaborate with colleagues, develop products, and foster a culture of belonging. They define not just our actions, but what it means to be Dutonian.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;People Leaders at PagerDuty are responsible for creating high performance environments that drive accountability. PagerDuty has four key dimensions that define our Leadership Impact: Lead Self, Lead the Team, Lead the Business, and Lead the Future. Each dimension has three associated competencies to give leaders a shared language for guiding their development, career, promotion, and succession planning discussions. Our Manager Expectations serve as a practical guide for managers to understand their responsibilities, prioritize their efforts, and drive engagement and performance.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What we offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a global organization, our total rewards approach is competitive with industry standards and aligned with local laws and regulations. Learn more, including country-specific offerings, on our \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/global-benefits\u0026quot;\u0026gt;benefits site\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your package may include:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive salary\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comprehensive benefits package\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible work arrangements\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Company equity*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;ESPP (Employee Stock Purchase Program)*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Retirement or pension plan*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Generous paid vacation time\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid holidays and sick leave\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Dutonian Wellness Days \u0026amp;amp; HibernationDuty - companywide paid days off in addition to PTO\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid volunteer time off: 20 hours per year\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Company-wide hack weeks\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Mental wellness programs\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;*Eligibility may vary by role, region, and tenure\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About PagerDuty\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. The PagerDuty Operations Cloud is an AI-powered platform that empowers business resilience and drives operational efficiency for enterprises. With a generative AI assistant at its core, PagerDuty empowers teams to detect and resolve issues in real time, orchestrate complex workflows, and drive continuous improvement across their digital operations. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always-on digital experiences to modern businesses\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty is Great Place to Work-certified™, a Fortune Best Workplace for Millennials, a Fortune Best Medium Workplace, a Fortune Best Workplace in Technology, and a top rated product on TrustRadius and G2.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Go behind-the-scenes on our \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/home\u0026quot;\u0026gt;careers site\u0026lt;/a\u0026gt; and @pagerduty on Instagram.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Additional Information\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status. Your privacy is important to us. By submitting an application, you confirm that you have read and understand PagerDuty\u0026#39;s \u0026lt;a href=\u0026quot;https://www.pagerduty.com/privacy-policy/\u0026quot;\u0026gt;Privacy Policy\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email accommodation@pagerduty.com and we will work with you to meet your accessibility needs.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty uses the E-Verify employment verification program.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4012308004,"name":"Professional Services","child_ids":[],"parent_id":4012305004}],"offices":[{"id":4043325004,"name":"Santiago","location":null,"child_ids":[],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/pagerduty/jobs/5843350004","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5057534004,"location":{"name":"San Francisco"},"metadata":[{"id":14493121004,"name":"Stock Plan","value":null,"value_type":"single_select"}],"id":5843350004,"updated_at":"2026-04-01T12:02:56-04:00","requisition_id":"EFY27471","title":"Sr. Principal CSM","company_name":"PagerDuty","first_published":"2026-04-01T12:02:56-04:00","language":"en","content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;PagerDuty (NYSE:PD) is a leader in Digital Operations Management. In an always-on world, organizations of all sizes trust PagerDuty to help them deliver a perfect digital experience to their customers, every time. Teams use PagerDuty to identify issues and opportunities in real time and bring together the right people to fix problems faster and prevent them in the future. Over 13,000 organizations (including 60 of Fortune 100) rely on PagerDuty to succeed with Digital Transformation, Cloud Migration, and DevOps Modernization. Notable customers include GE, Cisco, Genentech, Electronic Arts, Cox Automotive, Netflix, Shopify, Zoom, DoorDash, Lululemon and more. We are expanding rapidly as a platform for Digital Operations Management using AI/ML and Automation and growing our adoption by Development, IT, Customer Service, Security, and other teams across the organization.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;The Senior Principal Customer Success Manager is aligned at the customers\u0026#39; key stakeholder level, building and fostering strong relationships to help customers accelerate their digital journey. The ideal candidate possesses the below qualifications and is willing to travel up to 25% of their time for in-person customer meetings. Customer Success Managers are working directly with customers that can vary in their market segment, size, solution complexity and life cycle, depending on the customers needs.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Build and foster executive-level trusted advisor relationships with the customers’ IT, Engineering and Support organizations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrates hands-on PagerDuty Product knowledge by applying it to the customer\u0026#39;s business priorities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Guide a customer on process, people and change management best practices to drive customers adoption of real time operations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proactively identify risks to the customer achieving their stated business goals and work with the sales team to build a risk mitigation plan.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Produce and execute a comprehensive adoption path of PagerDuty products, showing the current state, target future state with timeline.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deliver business value and innovation to a customer’s business by understanding the customers’ opportunity to reduce cost and drive growth.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;When appropriate, recommend additional expert services needed to drive success.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proactively communicate technical product changes, degradations, outages, end of life and other relevant updates.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Represent the voice of the customer to inform our sales process or product roadmap.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead the cross functional post sales team at PagerDuty, delivering a seamless experience on behalf of the customer.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Prepare and facilitate business review meetings, training sessions, webinars, demos, and other strategic and supportive interactions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Predict and forecast risk, renewal and expansion within the customer portfolio.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Basic Qualifications:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;8-10 years of relevant customer-facing experience and a demonstrated track record of success\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficiency in developing comprehensive business value ROI models, with an ability to drive strategic decision-making and deliver tangible results\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong understanding of IT enterprise architecture, DevOps principles and modern IT monitoring\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Preferred Qualifications:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Strong consulting skills and proven results working as a trusted advisor to drive business value for customers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Knowledge of PagerDuty products and platform features/capabilities\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Thrive in a collaborative fast pace environment and as a part of a results oriented team.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to drive effective and influencing conversations at the C-level; facilitation of difficult discussions and adept at handling objections.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Worked in a DevOps environment or with a company going through a transition to DevOps.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;If you are within a 50 mile radius of the San Francisco office, it is required to come in two times per week, so you can thrive in your new role and fully embrace being a Dutonian!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The base salary range for this position is \u0026lt;span class=\u0026quot;collapsed-field-text\u0026quot;\u0026gt;$124,800 - $171,600 \u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;collapsed-field-text\u0026quot;\u0026gt;USD.\u0026lt;/span\u0026gt;\u0026amp;nbsp;This role may also be eligible for bonus, commission, equity, and/or benefits.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our base salary ranges are determined by role, level, and location. The range, which is subject to change based on primary work location, reflects the minimum and maximum base salary we expect to pay newly hired employees for the position. Within the range, we determine pay for an individual based on a number of factors including market location, job-related knowledge, skills/competencies and experience.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Your recruiter can share more about the specific offerings for this role, as well as the salary range for your primary work location during the hiring process.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Hesitant to apply?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We encourage you to submit your resume even if you don\u0026#39;t meet every requirement. We value potential and consider each candidate\u0026#39;s full professional story. Whether you\u0026#39;re exploring a career change or taking your next step, we look forward to reviewing your application. If this just isn’t the right role or time - sign up for \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/jobalerts\u0026quot;\u0026gt;job alerts\u0026lt;/a\u0026gt;!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Where we work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty operates a hybrid work model with \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/locations\u0026quot;\u0026gt;offices\u0026lt;/a\u0026gt; in 8 major cities: Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. While we offer flexibility within our established locations, we \u0026lt;strong\u0026gt;cannot\u0026lt;/strong\u0026gt; employ candidates residing in:\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location restrictions: \u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;Australia:\u0026lt;/strong\u0026gt; Northern Territory, Queensland, South Australia, Tasmania, Western Australia\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;Canada:\u0026lt;/strong\u0026gt; Alberta, Manitoba, Newfoundland, Northwest Territories, Nunavut, PEI, Quebec, Saskatchewan, Yukon\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;United States:\u0026lt;/strong\u0026gt; Alaska, Hawaii, Iowa, Louisiana, Mississippi, Nebraska, New Mexico, Oklahoma, Rhode Island, South Dakota, West Virginia, Wyoming\u0026lt;br\u0026gt;\u0026lt;em\u0026gt;Candidates must reside in an eligible location, which vary by role.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;How we work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://careers.pagerduty.com/#values\u0026quot;\u0026gt;Our values\u0026lt;/a\u0026gt; guide how we support customers, collaborate with colleagues, develop products, and foster a culture of belonging. They define not just our actions, but what it means to be Dutonian.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;People Leaders at PagerDuty are responsible for creating high performance environments that drive accountability. PagerDuty has four key dimensions that define our Leadership Impact: Lead Self, Lead the Team, Lead the Business, and Lead the Future. Each dimension has three associated competencies to give leaders a shared language for guiding their development, career, promotion, and succession planning discussions. Our Manager Expectations serve as a practical guide for managers to understand their responsibilities, prioritize their efforts, and drive engagement and performance.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What we offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a global organization, our total rewards approach is competitive with industry standards and aligned with local laws and regulations. Learn more, including country-specific offerings, on our \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/global-benefits\u0026quot;\u0026gt;benefits site\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your package may include:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive salary\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comprehensive benefits package\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible work arrangements\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Company equity*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;ESPP (Employee Stock Purchase Program)*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Retirement or pension plan*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Generous paid vacation time\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid holidays and sick leave\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Dutonian Wellness Days \u0026amp;amp; HibernationDuty - companywide paid days off in addition to PTO\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid volunteer time off: 20 hours per year\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Company-wide hack weeks\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Mental wellness programs\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;*Eligibility may vary by role, region, and tenure\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About PagerDuty\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. The PagerDuty Operations Cloud is an AI-powered platform that empowers business resilience and drives operational efficiency for enterprises. With a generative AI assistant at its core, PagerDuty empowers teams to detect and resolve issues in real time, orchestrate complex workflows, and drive continuous improvement across their digital operations. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always-on digital experiences to modern businesses\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty is Great Place to Work-certified™, a Fortune Best Workplace for Millennials, a Fortune Best Medium Workplace, a Fortune Best Workplace in Technology, and a top rated product on TrustRadius and G2.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Go behind-the-scenes on our \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/home\u0026quot;\u0026gt;careers site\u0026lt;/a\u0026gt; and @pagerduty on Instagram.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Additional Information\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status. Your privacy is important to us. By submitting an application, you confirm that you have read and understand PagerDuty\u0026#39;s \u0026lt;a href=\u0026quot;https://www.pagerduty.com/privacy-policy/\u0026quot;\u0026gt;Privacy Policy\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email accommodation@pagerduty.com and we will work with you to meet your accessibility needs.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty uses the E-Verify employment verification program.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4012310004,"name":"Success","child_ids":[],"parent_id":4012305004}],"offices":[{"id":4005840004,"name":"San Francisco","location":"San Francisco, California, United States","child_ids":[],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/pagerduty/jobs/5824455004","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5057527004,"location":{"name":"Remote (USA)"},"metadata":[{"id":14493121004,"name":"Stock Plan","value":null,"value_type":"single_select"}],"id":5824455004,"updated_at":"2026-03-31T19:17:53-04:00","requisition_id":"EFY27468","title":"Sr. Principal Customer Success Manager - Minnesota","company_name":"PagerDuty","first_published":"2026-03-11T11:05:06-04:00","language":"en","content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;PagerDuty (NYSE:PD) is a leader in Digital Operations Management. In an always-on world, organizations of all sizes trust PagerDuty to help them deliver a perfect digital experience to their customers, every time. Teams use PagerDuty to identify issues and opportunities in real time and bring together the right people to fix problems faster and prevent them in the future. Over 13,000 organizations (including 60 of Fortune 100) rely on PagerDuty to succeed with Digital Transformation, Cloud Migration, and DevOps Modernization. Notable customers include GE, Cisco, Genentech, Electronic Arts, Cox Automotive, Netflix, Shopify, Zoom, DoorDash, Lululemon and more. We are expanding rapidly as a platform for Digital Operations Management using AI/ML and Automation and growing our adoption by Development, IT, Customer Service, Security, and other teams across the organization.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;The Senior Principal Customer Success Manager is aligned at the customers\u0026#39; key stakeholder level, building and fostering strong relationships to help customers accelerate their digital journey. The ideal candidate possesses the below qualifications and is willing to travel up to 25% of their time for in-person customer meetings. Customer Success Managers are working directly with customers that can vary in their market segment, size, solution complexity and life cycle, depending on the customers needs.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Build and foster executive-level trusted advisor relationships with the customers’ IT, Engineering and Support organizations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrates hands-on PagerDuty Product knowledge by applying it to the customer\u0026#39;s business priorities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Guide a customer on process, people and change management best practices to drive customers adoption of real time operations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proactively identify risks to the customer achieving their stated business goals and work with the sales team to build a risk mitigation plan.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Produce and execute a comprehensive adoption path of PagerDuty products, showing the current state, target future state with timeline.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deliver business value and innovation to a customer’s business by understanding the customers’ opportunity to reduce cost and drive growth.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;When appropriate, recommend additional expert services needed to drive success.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proactively communicate technical product changes, degradations, outages, end of life and other relevant updates.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Represent the voice of the customer to inform our sales process or product roadmap.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead the cross functional post sales team at PagerDuty, delivering a seamless experience on behalf of the customer.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Prepare and facilitate business review meetings, training sessions, webinars, demos, and other strategic and supportive interactions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Predict and forecast risk, renewal and expansion within the customer portfolio.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Basic Qualifications:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;8-10 years of relevant customer-facing experience and a demonstrated track record of success\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficiency in developing comprehensive business value ROI models, with an ability to drive strategic decision-making and deliver tangible results\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong understanding of IT enterprise architecture, DevOps principles and modern IT monitoring\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Preferred Qualifications:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Strong consulting skills and proven results working as a trusted advisor to drive business value for customers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Knowledge of PagerDuty products and platform features/capabilities\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Thrive in a collaborative fast pace environment and as a part of a results oriented team.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to drive effective and influencing conversations at the C-level; facilitation of difficult discussions and adept at handling objections.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Worked in a DevOps environment or with a company going through a transition to DevOps.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;The base salary range for this position is $112,000 - $154,900\u0026amp;nbsp;\u0026lt;span class=\u0026quot;collapsed-field-text\u0026quot;\u0026gt;USD.\u0026lt;/span\u0026gt;\u0026amp;nbsp;This role may also be eligible for bonus, commission, equity, and/or benefits.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our base salary ranges are determined by role, level, and location. The range, which is subject to change based on primary work location, reflects the minimum and maximum base salary we expect to pay newly hired employees for the position. Within the range, we determine pay for an individual based on a number of factors including market location, job-related knowledge, skills/competencies and experience.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Your recruiter can share more about the specific offerings for this role, as well as the salary range for your primary work location during the hiring process.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Hesitant to apply?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We encourage you to submit your resume even if you don\u0026#39;t meet every requirement. We value potential and consider each candidate\u0026#39;s full professional story. Whether you\u0026#39;re exploring a career change or taking your next step, we look forward to reviewing your application. If this just isn’t the right role or time - sign up for \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/jobalerts\u0026quot;\u0026gt;job alerts\u0026lt;/a\u0026gt;!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Where we work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty operates a hybrid work model with \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/locations\u0026quot;\u0026gt;offices\u0026lt;/a\u0026gt; in 8 major cities: Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. While we offer flexibility within our established locations, we \u0026lt;strong\u0026gt;cannot\u0026lt;/strong\u0026gt; employ candidates residing in:\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location restrictions: \u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;Australia:\u0026lt;/strong\u0026gt; Northern Territory, Queensland, South Australia, Tasmania, Western Australia\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;Canada:\u0026lt;/strong\u0026gt; Alberta, Manitoba, Newfoundland, Northwest Territories, Nunavut, PEI, Quebec, Saskatchewan, Yukon\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;United States:\u0026lt;/strong\u0026gt; Alaska, Hawaii, Iowa, Louisiana, Mississippi, Nebraska, New Mexico, Oklahoma, Rhode Island, South Dakota, West Virginia, Wyoming\u0026lt;br\u0026gt;\u0026lt;em\u0026gt;Candidates must reside in an eligible location, which vary by role.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;How we work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://careers.pagerduty.com/#values\u0026quot;\u0026gt;Our values\u0026lt;/a\u0026gt; guide how we support customers, collaborate with colleagues, develop products, and foster a culture of belonging. They define not just our actions, but what it means to be Dutonian.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;People Leaders at PagerDuty are responsible for creating high performance environments that drive accountability. PagerDuty has four key dimensions that define our Leadership Impact: Lead Self, Lead the Team, Lead the Business, and Lead the Future. Each dimension has three associated competencies to give leaders a shared language for guiding their development, career, promotion, and succession planning discussions. Our Manager Expectations serve as a practical guide for managers to understand their responsibilities, prioritize their efforts, and drive engagement and performance.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What we offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a global organization, our total rewards approach is competitive with industry standards and aligned with local laws and regulations. Learn more, including country-specific offerings, on our \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/global-benefits\u0026quot;\u0026gt;benefits site\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your package may include:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive salary\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comprehensive benefits package\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible work arrangements\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Company equity*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;ESPP (Employee Stock Purchase Program)*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Retirement or pension plan*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Generous paid vacation time\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid holidays and sick leave\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Dutonian Wellness Days \u0026amp;amp; HibernationDuty - companywide paid days off in addition to PTO\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid volunteer time off: 20 hours per year\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Company-wide hack weeks\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Mental wellness programs\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;*Eligibility may vary by role, region, and tenure\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About PagerDuty\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. The PagerDuty Operations Cloud is an AI-powered platform that empowers business resilience and drives operational efficiency for enterprises. With a generative AI assistant at its core, PagerDuty empowers teams to detect and resolve issues in real time, orchestrate complex workflows, and drive continuous improvement across their digital operations. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always-on digital experiences to modern businesses\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty is Great Place to Work-certified™, a Fortune Best Workplace for Millennials, a Fortune Best Medium Workplace, a Fortune Best Workplace in Technology, and a top rated product on TrustRadius and G2.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Go behind-the-scenes on our \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/home\u0026quot;\u0026gt;careers site\u0026lt;/a\u0026gt; and @pagerduty on Instagram.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Additional Information\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status. Your privacy is important to us. By submitting an application, you confirm that you have read and understand PagerDuty\u0026#39;s \u0026lt;a href=\u0026quot;https://www.pagerduty.com/privacy-policy/\u0026quot;\u0026gt;Privacy Policy\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email accommodation@pagerduty.com and we will work with you to meet your accessibility needs.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty uses the E-Verify employment verification program.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4012310004,"name":"Success","child_ids":[],"parent_id":4012305004}],"offices":[{"id":4005851004,"name":"Remote (USA)","location":null,"child_ids":[],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/pagerduty/jobs/5824444004","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5057532004,"location":{"name":"Remote (USA - Washington DC-Baltimore Area)"},"metadata":[{"id":14493121004,"name":"Stock Plan","value":null,"value_type":"single_select"}],"id":5824444004,"updated_at":"2026-03-31T19:16:14-04:00","requisition_id":"EFY27470","title":"Sr. Principal Customer Success Manager, PubSector - DC","company_name":"PagerDuty","first_published":"2026-03-11T11:02:57-04:00","language":"en","content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;PagerDuty (NYSE:PD) is a leader in Digital Operations Management. In an always-on world, organizations of all sizes trust PagerDuty to help them deliver a perfect digital experience to their customers, every time. Teams use PagerDuty to identify issues and opportunities in real time and bring together the right people to fix problems faster and prevent them in the future. Over 13,000 organizations (including 60 of Fortune 100) rely on PagerDuty to succeed with Digital Transformation, Cloud Migration, and DevOps Modernization. Notable customers include GE, Cisco, Genentech, Electronic Arts, Cox Automotive, Netflix, Shopify, Zoom, DoorDash, Lululemon and more. We are expanding rapidly as a platform for Digital Operations Management using AI/ML and Automation and growing our adoption by Development, IT, Customer Service, Security, and other teams across the organization.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;The Senior Principal Customer Success Manager is aligned at the customers\u0026#39; key stakeholder level, building and fostering strong relationships to help customers accelerate their digital journey. The ideal candidate possesses the below qualifications and is willing to travel up to 25% of their time for in-person customer meetings. Customer Success Managers are working directly with customers that can vary in their market segment, size, solution complexity and life cycle, depending on the customers needs.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Build and foster executive-level trusted advisor relationships with the customers’ IT, Engineering and Support organizations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrates hands-on PagerDuty Product knowledge by applying it to the customer\u0026#39;s business priorities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Guide a customer on process, people and change management best practices to drive customers adoption of real time operations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proactively identify risks to the customer achieving their stated business goals and work with the sales team to build a risk mitigation plan.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Produce and execute a comprehensive adoption path of PagerDuty products, showing the current state, target future state with timeline.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deliver business value and innovation to a customer’s business by understanding the customers’ opportunity to reduce cost and drive growth.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;When appropriate, recommend additional expert services needed to drive success.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proactively communicate technical product changes, degradations, outages, end of life and other relevant updates.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Represent the voice of the customer to inform our sales process or product roadmap.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead the cross functional post sales team at PagerDuty, delivering a seamless experience on behalf of the customer.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Prepare and facilitate business review meetings, training sessions, webinars, demos, and other strategic and supportive interactions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Predict and forecast risk, renewal and expansion within the customer portfolio.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Basic Qualifications:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;8-10 years of relevant customer-facing experience and a demonstrated track record of success\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficiency in developing comprehensive business value ROI models, with an ability to drive strategic decision-making and deliver tangible results\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;In-depth expertise in the Public Sector and SaaS business models, including a strong understanding of market trends, competitive landscapes, and customer needs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong understanding of IT enterprise architecture, DevOps principles and modern IT monitoring\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Preferred Qualifications:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Strong consulting skills and proven results working as a trusted advisor to drive business value for customers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Knowledge of PagerDuty products and platform features/capabilities\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Thrive in a collaborative fast pace environment and as a part of a results oriented team.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to drive effective and influencing conversations at the C-level; facilitation of difficult discussions and adept at handling objections.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Worked in a DevOps environment or with a company going through a transition to DevOps.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;The base salary range for this position is $112,000 - $154,900\u0026amp;nbsp;\u0026lt;span class=\u0026quot;collapsed-field-text\u0026quot;\u0026gt;USD.\u0026lt;/span\u0026gt;\u0026amp;nbsp;This role may also be eligible for bonus, commission, equity, and/or benefits.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our base salary ranges are determined by role, level, and location. The range, which is subject to change based on primary work location, reflects the minimum and maximum base salary we expect to pay newly hired employees for the position. Within the range, we determine pay for an individual based on a number of factors including market location, job-related knowledge, skills/competencies and experience.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Your recruiter can share more about the specific offerings for this role, as well as the salary range for your primary work location during the hiring process.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Hesitant to apply?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We encourage you to submit your resume even if you don\u0026#39;t meet every requirement. We value potential and consider each candidate\u0026#39;s full professional story. Whether you\u0026#39;re exploring a career change or taking your next step, we look forward to reviewing your application. If this just isn’t the right role or time - sign up for \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/jobalerts\u0026quot;\u0026gt;job alerts\u0026lt;/a\u0026gt;!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Where we work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty operates a hybrid work model with \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/locations\u0026quot;\u0026gt;offices\u0026lt;/a\u0026gt; in 8 major cities: Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. While we offer flexibility within our established locations, we \u0026lt;strong\u0026gt;cannot\u0026lt;/strong\u0026gt; employ candidates residing in:\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location restrictions: \u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;Australia:\u0026lt;/strong\u0026gt; Northern Territory, Queensland, South Australia, Tasmania, Western Australia\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;Canada:\u0026lt;/strong\u0026gt; Alberta, Manitoba, Newfoundland, Northwest Territories, Nunavut, PEI, Quebec, Saskatchewan, Yukon\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;United States:\u0026lt;/strong\u0026gt; Alaska, Hawaii, Iowa, Louisiana, Mississippi, Nebraska, New Mexico, Oklahoma, Rhode Island, South Dakota, West Virginia, Wyoming\u0026lt;br\u0026gt;\u0026lt;em\u0026gt;Candidates must reside in an eligible location, which vary by role.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;How we work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://careers.pagerduty.com/#values\u0026quot;\u0026gt;Our values\u0026lt;/a\u0026gt; guide how we support customers, collaborate with colleagues, develop products, and foster a culture of belonging. They define not just our actions, but what it means to be Dutonian.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;People Leaders at PagerDuty are responsible for creating high performance environments that drive accountability. PagerDuty has four key dimensions that define our Leadership Impact: Lead Self, Lead the Team, Lead the Business, and Lead the Future. Each dimension has three associated competencies to give leaders a shared language for guiding their development, career, promotion, and succession planning discussions. Our Manager Expectations serve as a practical guide for managers to understand their responsibilities, prioritize their efforts, and drive engagement and performance.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What we offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a global organization, our total rewards approach is competitive with industry standards and aligned with local laws and regulations. Learn more, including country-specific offerings, on our \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/global-benefits\u0026quot;\u0026gt;benefits site\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your package may include:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive salary\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comprehensive benefits package\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible work arrangements\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Company equity*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;ESPP (Employee Stock Purchase Program)*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Retirement or pension plan*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Generous paid vacation time\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid holidays and sick leave\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Dutonian Wellness Days \u0026amp;amp; HibernationDuty - companywide paid days off in addition to PTO\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid volunteer time off: 20 hours per year\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Company-wide hack weeks\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Mental wellness programs\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;*Eligibility may vary by role, region, and tenure\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About PagerDuty\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. The PagerDuty Operations Cloud is an AI-powered platform that empowers business resilience and drives operational efficiency for enterprises. With a generative AI assistant at its core, PagerDuty empowers teams to detect and resolve issues in real time, orchestrate complex workflows, and drive continuous improvement across their digital operations. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always-on digital experiences to modern businesses\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty is Great Place to Work-certified™, a Fortune Best Workplace for Millennials, a Fortune Best Medium Workplace, a Fortune Best Workplace in Technology, and a top rated product on TrustRadius and G2.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Go behind-the-scenes on our \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/home\u0026quot;\u0026gt;careers site\u0026lt;/a\u0026gt; and @pagerduty on Instagram.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Additional Information\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status. Your privacy is important to us. By submitting an application, you confirm that you have read and understand PagerDuty\u0026#39;s \u0026lt;a href=\u0026quot;https://www.pagerduty.com/privacy-policy/\u0026quot;\u0026gt;Privacy Policy\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email accommodation@pagerduty.com and we will work with you to meet your accessibility needs.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty uses the E-Verify employment verification program.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4012310004,"name":"Success","child_ids":[],"parent_id":4012305004}],"offices":[{"id":4005851004,"name":"Remote (USA)","location":null,"child_ids":[],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/pagerduty/jobs/5782993004","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5042013004,"location":{"name":"London"},"metadata":[{"id":14493121004,"name":"Stock Plan","value":null,"value_type":"single_select"}],"id":5782993004,"updated_at":"2026-02-25T11:31:59-05:00","requisition_id":"EFY26434","title":"Strategic Alliances Director","company_name":"PagerDuty","first_published":"2026-01-29T06:30:45-05:00","language":"en","content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;PagerDuty (NYSE:PD) is a leader in Digital Operations Management. In an always-on world, organizations of all sizes trust PagerDuty to help them deliver a perfect digital experience to their customers, every time. Teams use PagerDuty to identify issues and opportunities in real time and bring together the right people to fix problems faster and prevent them in the future. Over 13,000 organizations (including 60 of Fortune 100) rely on PagerDuty to succeed with Digital Transformation, Cloud Migration, and DevOps Modernization. Notable customers include GE, Cisco, Genentech, Electronic Arts, Cox Automotive, Netflix, Shopify, Zoom, DoorDash, Lululemon and more. We are expanding rapidly as a platform for Digital Operations Management using AI/ML and Automation and growing our adoption by Development, IT, Customer Service, Security, and other teams across the organization.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Strategic Alliances Director\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty is seeking a \u0026lt;strong\u0026gt;Strategic Alliances Director\u0026lt;/strong\u0026gt; to join our dynamic, customer-focused Global Alliances team! You will lead our partnership strategy and ongoing development of a portfolio of PagerDuty’s most strategic partners. This role will be accountable for developing and executing PagerDuty’s partnership strategy, collaborating closely with Sales, Product, Marketing, and Operations.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Strategic Alliances Director will lead the alliance team in launching and scaling GTM programs with key consulting and technology partners to drive PagerDuty\u0026#39;s growth and enhance service delivery. They will establish strong relationships with partner leadership teams, both horizontally and vertically, to maximize the impact of our partnerships.\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;KEY RESPONSIBILITIES\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Develop and execute the joint Go-To-Market strategy with Strategic Partners to drive pipeline and revenue growth.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deliver on key financial goals, including alliance-influenced revenue and pipeline generation metrics.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with PagerDuty’s Sales organization to align opportunities and build strong field relationships with Partners account teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Represent PagerDuty within the Partners ecosystem, advocating for mutual success and resolving partnership challenges.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Define joint value propositions and collaborate with Product Marketing and Partner Marketing on campaigns and messaging.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive executive-level partnership engagement and identify new strategic opportunities through roadmap discussions.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;BASIC QUALIFICATIONS\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Bachelor’s degree or equivalent degree or experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;10+ years of experience in the IT or enterprise software/SaaS industry.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven track record in developing and executing partner and alliance go-to-market strategies.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated success managing partnerships that drive measurable revenue impact.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience developing and managing a portfolio of GSI/RSI relationships and leading cross functional teams at scale to common outcomes and goals.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;AWS or Cloud Service Provider experience\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;PREFERRED QUALIFICATIONS\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Strong relationship-building and management skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience building and scaling GTM partnerships for pipeline and revenue generation\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent oral and written communication skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to work effectively with individuals at all levels and across organizations\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Highly organised and detail-oriented\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;BA/BS degree in a related field\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Hesitant to apply?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We encourage you to submit your resume even if you don\u0026#39;t meet every requirement. We value potential and consider each candidate\u0026#39;s full professional story. Whether you\u0026#39;re exploring a career change or taking your next step, we look forward to reviewing your application. If this just isn’t the right role or time - sign up for \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/jobalerts\u0026quot;\u0026gt;job alerts\u0026lt;/a\u0026gt;!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Where we work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty operates a hybrid work model with \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/locations\u0026quot;\u0026gt;offices\u0026lt;/a\u0026gt; in 8 major cities: Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. While we offer flexibility within our established locations, we \u0026lt;strong\u0026gt;cannot\u0026lt;/strong\u0026gt; employ candidates residing in:\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location restrictions: \u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;Australia:\u0026lt;/strong\u0026gt; Northern Territory, Queensland, South Australia, Tasmania, Western Australia\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;Canada:\u0026lt;/strong\u0026gt; Alberta, Manitoba, Newfoundland, Northwest Territories, Nunavut, PEI, Quebec, Saskatchewan, Yukon\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;United States:\u0026lt;/strong\u0026gt; Alaska, Hawaii, Iowa, Louisiana, Mississippi, Nebraska, New Mexico, Oklahoma, Rhode Island, South Dakota, West Virginia, Wyoming\u0026lt;br\u0026gt;\u0026lt;em\u0026gt;Candidates must reside in an eligible location, which vary by role.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;How we work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://careers.pagerduty.com/#values\u0026quot;\u0026gt;Our values\u0026lt;/a\u0026gt; guide how we support customers, collaborate with colleagues, develop products, and foster a culture of belonging. They define not just our actions, but what it means to be Dutonian.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;People Leaders at PagerDuty are responsible for creating high performance environments that drive accountability. PagerDuty has four key dimensions that define our Leadership Impact: Lead Self, Lead the Team, Lead the Business, and Lead the Future. Each dimension has three associated competencies to give leaders a shared language for guiding their development, career, promotion, and succession planning discussions. Our Manager Expectations serve as a practical guide for managers to understand their responsibilities, prioritize their efforts, and drive engagement and performance.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What we offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a global organization, our total rewards approach is competitive with industry standards and aligned with local laws and regulations. Learn more, including country-specific offerings, on our \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/global-benefits\u0026quot;\u0026gt;benefits site\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your package may include:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive salary\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comprehensive benefits package\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible work arrangements\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Company equity*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;ESPP (Employee Stock Purchase Program)*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Retirement or pension plan*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Generous paid vacation time\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid holidays and sick leave\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Dutonian Wellness Days \u0026amp;amp; HibernationDuty - companywide paid days off in addition to PTO\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid volunteer time off: 20 hours per year\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Company-wide hack weeks\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Mental wellness programs\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;*Eligibility may vary by role, region, and tenure\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About PagerDuty\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. The PagerDuty Operations Cloud is an AI-powered platform that empowers business resilience and drives operational efficiency for enterprises. With a generative AI assistant at its core, PagerDuty empowers teams to detect and resolve issues in real time, orchestrate complex workflows, and drive continuous improvement across their digital operations. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always-on digital experiences to modern businesses\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty is Great Place to Work-certified™, a Fortune Best Workplace for Millennials, a Fortune Best Medium Workplace, a Fortune Best Workplace in Technology, and a top rated product on TrustRadius and G2.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Go behind-the-scenes on our \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/home\u0026quot;\u0026gt;careers site\u0026lt;/a\u0026gt; and @pagerduty on Instagram.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Additional Information\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status. Your privacy is important to us. By submitting an application, you confirm that you have read and understand PagerDuty\u0026#39;s \u0026lt;a href=\u0026quot;https://www.pagerduty.com/privacy-policy/\u0026quot;\u0026gt;Privacy Policy\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email accommodation@pagerduty.com and we will work with you to meet your accessibility needs.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty uses the E-Verify employment verification program.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4012313004,"name":"Strategic Alliances","child_ids":[],"parent_id":4012303004}],"offices":[{"id":4005843004,"name":"London","location":"London, England, United Kingdom","child_ids":[],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/pagerduty/jobs/5824386004","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5057541004,"location":{"name":"Remote (USA - New York City, NY)"},"metadata":[{"id":14493121004,"name":"Stock Plan","value":null,"value_type":"single_select"}],"id":5824386004,"updated_at":"2026-03-11T10:46:28-04:00","requisition_id":"EFY27474","title":"Strategic Customer Success Manager (New York)","company_name":"PagerDuty","first_published":"2026-03-11T10:46:28-04:00","language":"en","content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;PagerDuty (NYSE:PD) is a leader in Digital Operations Management. In an always-on world, organizations of all sizes trust PagerDuty to help them deliver a perfect digital experience to their customers, every time. Teams use PagerDuty to identify issues and opportunities in real time and bring together the right people to fix problems faster and prevent them in the future. Over 13,000 organizations (including 60 of Fortune 100) rely on PagerDuty to succeed with Digital Transformation, Cloud Migration, and DevOps Modernization. Notable customers include GE, Cisco, Genentech, Electronic Arts, Cox Automotive, Netflix, Shopify, Zoom, DoorDash, Lululemon and more. We are expanding rapidly as a platform for Digital Operations Management using AI/ML and Automation and growing our adoption by Development, IT, Customer Service, Security, and other teams across the organization.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;The Strategic Customer Success Manager is aligned at the customers\u0026#39; key stakeholder level, building and fostering strong relationships to help customers accelerate their digital journey. Customer Success Managers are working directly with customers that can vary in their market segment, size, solution complexity and life cycle, depending on the customers needs.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Build and foster executive-level trusted advisor relationships with the customer’s IT, Engineering and Support organizations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrates hands on PagerDuty Product knowledge by applying it to the customer\u0026#39;s business priorities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Guide a customer on process, people and change management best practices to drive customers adoption of real time operations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proactively identify risks to the customer achieving their stated business goals and work with the sales team to build a risk mitigation plan.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Produce and execute a comprehensive adoption path of PagerDuty products, showing the current state, target future state with timeline.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deliver business value and innovation to a customer’s business by understanding the customers’ opportunity to reduce cost and drive growth.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;When appropriate, recommend additional expert services needed to drive success.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proactively communicate technical product changes, degradations, outages, end of life and other relevant updates.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Represent the voice of the customer to inform our sales process or product roadmap.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead the cross functional post sales team at PagerDuty, delivering a seamless experiences on behalf of the customer.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Prepare and facilitate business review meetings, training sessions, webinars, demos, and other strategic and supportive interactions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Predict and forecast risk, renewal and expansion within the customer portfolio.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experienced professional with 10-15 years relevant industry expertise.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong consulting skills and proven results working as a trusted advisor to drive business value for customers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to drive effective and influencing conversations at the C-level; facilitation of difficult discussions and adept at handling objections.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience building Business value ROI models.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Thrive in a collaborative fast pace environment and as a part of a results oriented team.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Working knowledge in a SaaS business model.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong knowledge of PagerDuty product and platform features and capabilities is highly desired.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Good understanding of IT enterprise architecture, DevOps principles and modern IT monitoring is strongly preferred.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Worked in a DevOps environment or with a company going through a transition to DevOps.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;The base salary range for this position is $132,000.00\u0026lt;span class=\u0026quot;collapsed-field-text\u0026quot;\u0026gt;\u0026amp;nbsp;- $182,200.00\u0026lt;/span\u0026gt; \u0026amp;nbsp; USD (80/20). This role may also be eligible for bonus, commission, equity, and/or benefits.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our base salary ranges are determined by role, level, and location. The range, which is subject to change based on primary work location, reflects the minimum and maximum base salary we expect to pay newly hired employees for the position. Within the range, we determine pay for an individual based on a number of factors including market location, job-related knowledge, skills/competencies and experience.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Your recruiter can share more about the specific offerings for this role, as well as the salary range for your primary work location during the hiring process.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Hesitant to apply?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We encourage you to submit your resume even if you don\u0026#39;t meet every requirement. We value potential and consider each candidate\u0026#39;s full professional story. Whether you\u0026#39;re exploring a career change or taking your next step, we look forward to reviewing your application. If this just isn’t the right role or time - sign up for \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/jobalerts\u0026quot;\u0026gt;job alerts\u0026lt;/a\u0026gt;!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Where we work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty operates a hybrid work model with \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/locations\u0026quot;\u0026gt;offices\u0026lt;/a\u0026gt; in 8 major cities: Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. While we offer flexibility within our established locations, we \u0026lt;strong\u0026gt;cannot\u0026lt;/strong\u0026gt; employ candidates residing in:\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location restrictions: \u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;Australia:\u0026lt;/strong\u0026gt; Northern Territory, Queensland, South Australia, Tasmania, Western Australia\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;Canada:\u0026lt;/strong\u0026gt; Alberta, Manitoba, Newfoundland, Northwest Territories, Nunavut, PEI, Quebec, Saskatchewan, Yukon\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;United States:\u0026lt;/strong\u0026gt; Alaska, Hawaii, Iowa, Louisiana, Mississippi, Nebraska, New Mexico, Oklahoma, Rhode Island, South Dakota, West Virginia, Wyoming\u0026lt;br\u0026gt;\u0026lt;em\u0026gt;Candidates must reside in an eligible location, which vary by role.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;How we work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://careers.pagerduty.com/#values\u0026quot;\u0026gt;Our values\u0026lt;/a\u0026gt; guide how we support customers, collaborate with colleagues, develop products, and foster a culture of belonging. They define not just our actions, but what it means to be Dutonian.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;People Leaders at PagerDuty are responsible for creating high performance environments that drive accountability. PagerDuty has four key dimensions that define our Leadership Impact: Lead Self, Lead the Team, Lead the Business, and Lead the Future. Each dimension has three associated competencies to give leaders a shared language for guiding their development, career, promotion, and succession planning discussions. Our Manager Expectations serve as a practical guide for managers to understand their responsibilities, prioritize their efforts, and drive engagement and performance.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What we offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a global organization, our total rewards approach is competitive with industry standards and aligned with local laws and regulations. Learn more, including country-specific offerings, on our \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/global-benefits\u0026quot;\u0026gt;benefits site\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your package may include:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive salary\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comprehensive benefits package\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible work arrangements\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Company equity*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;ESPP (Employee Stock Purchase Program)*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Retirement or pension plan*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Generous paid vacation time\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid holidays and sick leave\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Dutonian Wellness Days \u0026amp;amp; HibernationDuty - companywide paid days off in addition to PTO\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid volunteer time off: 20 hours per year\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Company-wide hack weeks\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Mental wellness programs\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;*Eligibility may vary by role, region, and tenure\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About PagerDuty\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. The PagerDuty Operations Cloud is an AI-powered platform that empowers business resilience and drives operational efficiency for enterprises. With a generative AI assistant at its core, PagerDuty empowers teams to detect and resolve issues in real time, orchestrate complex workflows, and drive continuous improvement across their digital operations. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always-on digital experiences to modern businesses\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty is Great Place to Work-certified™, a Fortune Best Workplace for Millennials, a Fortune Best Medium Workplace, a Fortune Best Workplace in Technology, and a top rated product on TrustRadius and G2.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Go behind-the-scenes on our \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/home\u0026quot;\u0026gt;careers site\u0026lt;/a\u0026gt; and @pagerduty on Instagram.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Additional Information\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status. Your privacy is important to us. By submitting an application, you confirm that you have read and understand PagerDuty\u0026#39;s \u0026lt;a href=\u0026quot;https://www.pagerduty.com/privacy-policy/\u0026quot;\u0026gt;Privacy Policy\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email accommodation@pagerduty.com and we will work with you to meet your accessibility needs.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty uses the E-Verify employment verification program.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4012310004,"name":"Success","child_ids":[],"parent_id":4012305004}],"offices":[{"id":4005851004,"name":"Remote (USA)","location":null,"child_ids":[],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/pagerduty/jobs/5819481004","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5054369004,"location":{"name":"Remote (USA)"},"metadata":[{"id":14493121004,"name":"Stock Plan","value":null,"value_type":"single_select"}],"id":5819481004,"updated_at":"2026-03-05T11:10:54-05:00","requisition_id":"EFY27453","title":"Territory Executive - Chicago","company_name":"PagerDuty","first_published":"2026-03-04T19:21:28-05:00","language":"en","content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;PagerDuty (NYSE:PD) is a leader in Digital Operations Management. In an always-on world, organizations of all sizes trust PagerDuty to help them deliver a perfect digital experience to their customers, every time. Teams use PagerDuty to identify issues and opportunities in real time and bring together the right people to fix problems faster and prevent them in the future. Over 13,000 organizations (including 60 of Fortune 100) rely on PagerDuty to succeed with Digital Transformation, Cloud Migration, and DevOps Modernization. Notable customers include GE, Cisco, Genentech, Electronic Arts, Cox Automotive, Netflix, Shopify, Zoom, DoorDash, Lululemon and more. We are expanding rapidly as a platform for Digital Operations Management using AI/ML and Automation and growing our adoption by Development, IT, Customer Service, Security, and other teams across the organization.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;PagerDuty is seeking a Territory Executive (TE) to join our dynamic, customer-focused team! As a Territory Executive, you will own a defined territory of mid-sized customer accounts with significant expansion potential. You will combine strategic account management with consultative selling to drive growth, deepen executive relationships, and expand adoption of PagerDuty’s Operations Cloud. This is an exciting opportunity to accelerate PagerDuty’s footprint in high-growth accounts by engaging directly with C-level stakeholders and delivering measurable business outcomes.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The ideal candidate is a strategic seller who thrives in fast-paced environments, excels at executive engagement, and has a proven track record of driving multi-product growth within existing customer portfolios.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;KEY RESPONSIBILITIES\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Drive growth within a defined territory by expanding revenue in existing mid-sized accounts through upsell and cross-sell motions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build and sustain relationships with C-level executives and key decision-makers through consultative, in-person engagement.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop and execute territory and account plans that identify expansion opportunities, competitive risks, and customer priorities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Champion the adoption of PagerDuty’s Operations Cloud to deliver tangible value and expand platform usage.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Accurately forecast and manage your sales pipeline using Salesforce and the MEDDICC qualification framework.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate cross-functionally with Solution Consultants, Customer Success Managers, Renewal Managers, and Product teams to ensure a seamless customer experience.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;BASIC QUALIFICATIONS\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;3-5 years of experience in B2B sales, account management, or expansion-selling roles within SaaS or enterprise software.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven success in meeting or exceeding quota within a defined territory.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated ability to sell to and influence C-level executives and technical stakeholders.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficiency using Salesforce (SFDC) for pipeline management and forecasting.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bachelor’s degree or equivalent experience.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;PREFERRED QUALIFICATIONS\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience applying MEDDICC and Command of the Message (COM) methodologies in complex sales cycles.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong understanding of multi-product SaaS sales motions and consultative selling at the enterprise level.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience selling into high-growth or high-potential accounts across AMER, EMEA, APAC, or Public Sector verticals.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with Operations Cloud or DevOps environments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Results-oriented mindset with exceptional collaboration, negotiation, and presentation skills.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;The base salary range for this position is 105,000 - 126,500 USD. This role may also be eligible for bonus, commission, equity, and/or benefits.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our base salary ranges are determined by role, level, and location. The range, which is subject to change based on primary work location, reflects the minimum and maximum base salary we expect to pay newly hired employees for the position. Within the range, we determine pay for an individual based on a number of factors including market location, job-related knowledge, skills/competencies and experience.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Your recruiter can share more about the specific offerings for this role, as well as the salary range for your primary work location during the hiring process.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Hesitant to apply?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We encourage you to submit your resume even if you don\u0026#39;t meet every requirement. We value potential and consider each candidate\u0026#39;s full professional story. Whether you\u0026#39;re exploring a career change or taking your next step, we look forward to reviewing your application. If this just isn’t the right role or time - sign up for \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/jobalerts\u0026quot;\u0026gt;job alerts\u0026lt;/a\u0026gt;!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Where we work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty operates a hybrid work model with \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/locations\u0026quot;\u0026gt;offices\u0026lt;/a\u0026gt; in 8 major cities: Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. While we offer flexibility within our established locations, we \u0026lt;strong\u0026gt;cannot\u0026lt;/strong\u0026gt; employ candidates residing in:\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location restrictions: \u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;Australia:\u0026lt;/strong\u0026gt; Northern Territory, Queensland, South Australia, Tasmania, Western Australia\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;Canada:\u0026lt;/strong\u0026gt; Alberta, Manitoba, Newfoundland, Northwest Territories, Nunavut, PEI, Quebec, Saskatchewan, Yukon\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;United States:\u0026lt;/strong\u0026gt; Alaska, Hawaii, Iowa, Louisiana, Mississippi, Nebraska, New Mexico, Oklahoma, Rhode Island, South Dakota, West Virginia, Wyoming\u0026lt;br\u0026gt;\u0026lt;em\u0026gt;Candidates must reside in an eligible location, which vary by role.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;How we work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://careers.pagerduty.com/#values\u0026quot;\u0026gt;Our values\u0026lt;/a\u0026gt; guide how we support customers, collaborate with colleagues, develop products, and foster a culture of belonging. They define not just our actions, but what it means to be Dutonian.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;People Leaders at PagerDuty are responsible for creating high performance environments that drive accountability. PagerDuty has four key dimensions that define our Leadership Impact: Lead Self, Lead the Team, Lead the Business, and Lead the Future. Each dimension has three associated competencies to give leaders a shared language for guiding their development, career, promotion, and succession planning discussions. Our Manager Expectations serve as a practical guide for managers to understand their responsibilities, prioritize their efforts, and drive engagement and performance.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What we offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a global organization, our total rewards approach is competitive with industry standards and aligned with local laws and regulations. Learn more, including country-specific offerings, on our \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/global-benefits\u0026quot;\u0026gt;benefits site\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your package may include:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive salary\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comprehensive benefits package\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible work arrangements\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Company equity*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;ESPP (Employee Stock Purchase Program)*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Retirement or pension plan*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Generous paid vacation time\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid holidays and sick leave\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Dutonian Wellness Days \u0026amp;amp; HibernationDuty - companywide paid days off in addition to PTO\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid volunteer time off: 20 hours per year\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Company-wide hack weeks\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Mental wellness programs\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;*Eligibility may vary by role, region, and tenure\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About PagerDuty\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. The PagerDuty Operations Cloud is an AI-powered platform that empowers business resilience and drives operational efficiency for enterprises. With a generative AI assistant at its core, PagerDuty empowers teams to detect and resolve issues in real time, orchestrate complex workflows, and drive continuous improvement across their digital operations. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always-on digital experiences to modern businesses\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty is Great Place to Work-certified™, a Fortune Best Workplace for Millennials, a Fortune Best Medium Workplace, a Fortune Best Workplace in Technology, and a top rated product on TrustRadius and G2.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Go behind-the-scenes on our \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/home\u0026quot;\u0026gt;careers site\u0026lt;/a\u0026gt; and @pagerduty on Instagram.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Additional Information\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status. Your privacy is important to us. By submitting an application, you confirm that you have read and understand PagerDuty\u0026#39;s \u0026lt;a href=\u0026quot;https://www.pagerduty.com/privacy-policy/\u0026quot;\u0026gt;Privacy Policy\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email accommodation@pagerduty.com and we will work with you to meet your accessibility needs.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty uses the E-Verify employment verification program.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4012303004,"name":"Sales","child_ids":[4012321004,4012314004,4012315004,4012320004,4012316004,4012319004,4012317004,4012318004,4012313004],"parent_id":null}],"offices":[{"id":4005851004,"name":"Remote (USA)","location":null,"child_ids":[],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/pagerduty/jobs/5819476004","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5054370004,"location":{"name":"Remote (USA)"},"metadata":[{"id":14493121004,"name":"Stock Plan","value":null,"value_type":"single_select"}],"id":5819476004,"updated_at":"2026-03-05T11:11:06-05:00","requisition_id":"EFY27454","title":"Territory Executive - Denver","company_name":"PagerDuty","first_published":"2026-03-04T19:16:58-05:00","language":"en","content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;PagerDuty (NYSE:PD) is a leader in Digital Operations Management. In an always-on world, organizations of all sizes trust PagerDuty to help them deliver a perfect digital experience to their customers, every time. Teams use PagerDuty to identify issues and opportunities in real time and bring together the right people to fix problems faster and prevent them in the future. Over 13,000 organizations (including 60 of Fortune 100) rely on PagerDuty to succeed with Digital Transformation, Cloud Migration, and DevOps Modernization. Notable customers include GE, Cisco, Genentech, Electronic Arts, Cox Automotive, Netflix, Shopify, Zoom, DoorDash, Lululemon and more. We are expanding rapidly as a platform for Digital Operations Management using AI/ML and Automation and growing our adoption by Development, IT, Customer Service, Security, and other teams across the organization.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;PagerDuty is seeking a Territory Executive (TE) to join our dynamic, customer-focused team! As a Territory Executive, you will own a defined territory of mid-sized customer accounts with significant expansion potential. You will combine strategic account management with consultative selling to drive growth, deepen executive relationships, and expand adoption of PagerDuty’s Operations Cloud. This is an exciting opportunity to accelerate PagerDuty’s footprint in high-growth accounts by engaging directly with C-level stakeholders and delivering measurable business outcomes.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The ideal candidate is a strategic seller who thrives in fast-paced environments, excels at executive engagement, and has a proven track record of driving multi-product growth within existing customer portfolios.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;KEY RESPONSIBILITIES\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Drive growth within a defined territory by expanding revenue in existing mid-sized accounts through upsell and cross-sell motions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build and sustain relationships with C-level executives and key decision-makers through consultative, in-person engagement.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop and execute territory and account plans that identify expansion opportunities, competitive risks, and customer priorities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Champion the adoption of PagerDuty’s Operations Cloud to deliver tangible value and expand platform usage.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Accurately forecast and manage your sales pipeline using Salesforce and the MEDDICC qualification framework.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate cross-functionally with Solution Consultants, Customer Success Managers, Renewal Managers, and Product teams to ensure a seamless customer experience.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;BASIC QUALIFICATIONS\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;3-5 years of experience in B2B sales, account management, or expansion-selling roles within SaaS or enterprise software.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven success in meeting or exceeding quota within a defined territory.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated ability to sell to and influence C-level executives and technical stakeholders.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficiency using Salesforce (SFDC) for pipeline management and forecasting.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bachelor’s degree or equivalent experience.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;PREFERRED QUALIFICATIONS\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience applying MEDDICC and Command of the Message (COM) methodologies in complex sales cycles.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong understanding of multi-product SaaS sales motions and consultative selling at the enterprise level.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience selling into high-growth or high-potential accounts across AMER, EMEA, APAC, or Public Sector verticals.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with Operations Cloud or DevOps environments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Results-oriented mindset with exceptional collaboration, negotiation, and presentation skills.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;The base salary range for this position is 105,000 - 126,500 USD. This role may also be eligible for bonus, commission, equity, and/or benefits.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our base salary ranges are determined by role, level, and location. The range, which is subject to change based on primary work location, reflects the minimum and maximum base salary we expect to pay newly hired employees for the position. Within the range, we determine pay for an individual based on a number of factors including market location, job-related knowledge, skills/competencies and experience.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Your recruiter can share more about the specific offerings for this role, as well as the salary range for your primary work location during the hiring process.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Hesitant to apply?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We encourage you to submit your resume even if you don\u0026#39;t meet every requirement. We value potential and consider each candidate\u0026#39;s full professional story. Whether you\u0026#39;re exploring a career change or taking your next step, we look forward to reviewing your application. If this just isn’t the right role or time - sign up for \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/jobalerts\u0026quot;\u0026gt;job alerts\u0026lt;/a\u0026gt;!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Where we work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty operates a hybrid work model with \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/locations\u0026quot;\u0026gt;offices\u0026lt;/a\u0026gt; in 8 major cities: Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. While we offer flexibility within our established locations, we \u0026lt;strong\u0026gt;cannot\u0026lt;/strong\u0026gt; employ candidates residing in:\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location restrictions: \u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;Australia:\u0026lt;/strong\u0026gt; Northern Territory, Queensland, South Australia, Tasmania, Western Australia\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;Canada:\u0026lt;/strong\u0026gt; Alberta, Manitoba, Newfoundland, Northwest Territories, Nunavut, PEI, Quebec, Saskatchewan, Yukon\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;United States:\u0026lt;/strong\u0026gt; Alaska, Hawaii, Iowa, Louisiana, Mississippi, Nebraska, New Mexico, Oklahoma, Rhode Island, South Dakota, West Virginia, Wyoming\u0026lt;br\u0026gt;\u0026lt;em\u0026gt;Candidates must reside in an eligible location, which vary by role.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;How we work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://careers.pagerduty.com/#values\u0026quot;\u0026gt;Our values\u0026lt;/a\u0026gt; guide how we support customers, collaborate with colleagues, develop products, and foster a culture of belonging. They define not just our actions, but what it means to be Dutonian.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;People Leaders at PagerDuty are responsible for creating high performance environments that drive accountability. PagerDuty has four key dimensions that define our Leadership Impact: Lead Self, Lead the Team, Lead the Business, and Lead the Future. Each dimension has three associated competencies to give leaders a shared language for guiding their development, career, promotion, and succession planning discussions. Our Manager Expectations serve as a practical guide for managers to understand their responsibilities, prioritize their efforts, and drive engagement and performance.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What we offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a global organization, our total rewards approach is competitive with industry standards and aligned with local laws and regulations. Learn more, including country-specific offerings, on our \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/global-benefits\u0026quot;\u0026gt;benefits site\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your package may include:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive salary\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comprehensive benefits package\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible work arrangements\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Company equity*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;ESPP (Employee Stock Purchase Program)*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Retirement or pension plan*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Generous paid vacation time\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid holidays and sick leave\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Dutonian Wellness Days \u0026amp;amp; HibernationDuty - companywide paid days off in addition to PTO\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid volunteer time off: 20 hours per year\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Company-wide hack weeks\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Mental wellness programs\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;*Eligibility may vary by role, region, and tenure\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About PagerDuty\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. The PagerDuty Operations Cloud is an AI-powered platform that empowers business resilience and drives operational efficiency for enterprises. With a generative AI assistant at its core, PagerDuty empowers teams to detect and resolve issues in real time, orchestrate complex workflows, and drive continuous improvement across their digital operations. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always-on digital experiences to modern businesses\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty is Great Place to Work-certified™, a Fortune Best Workplace for Millennials, a Fortune Best Medium Workplace, a Fortune Best Workplace in Technology, and a top rated product on TrustRadius and G2.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Go behind-the-scenes on our \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/home\u0026quot;\u0026gt;careers site\u0026lt;/a\u0026gt; and @pagerduty on Instagram.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Additional Information\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status. Your privacy is important to us. By submitting an application, you confirm that you have read and understand PagerDuty\u0026#39;s \u0026lt;a href=\u0026quot;https://www.pagerduty.com/privacy-policy/\u0026quot;\u0026gt;Privacy Policy\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email accommodation@pagerduty.com and we will work with you to meet your accessibility needs.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty uses the E-Verify employment verification program.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4012303004,"name":"Sales","child_ids":[4012321004,4012314004,4012315004,4012320004,4012316004,4012319004,4012317004,4012318004,4012313004],"parent_id":null}],"offices":[{"id":4005851004,"name":"Remote (USA)","location":null,"child_ids":[],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/pagerduty/jobs/5819485004","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5058279004,"location":{"name":"Remote (USA)"},"metadata":[{"id":14493121004,"name":"Stock Plan","value":null,"value_type":"single_select"}],"id":5819485004,"updated_at":"2026-03-05T11:11:20-05:00","requisition_id":"EFY27481","title":"Territory Executive - New York","company_name":"PagerDuty","first_published":"2026-03-04T19:23:19-05:00","language":"en","content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;PagerDuty (NYSE:PD) is a leader in Digital Operations Management. In an always-on world, organizations of all sizes trust PagerDuty to help them deliver a perfect digital experience to their customers, every time. Teams use PagerDuty to identify issues and opportunities in real time and bring together the right people to fix problems faster and prevent them in the future. Over 13,000 organizations (including 60 of Fortune 100) rely on PagerDuty to succeed with Digital Transformation, Cloud Migration, and DevOps Modernization. Notable customers include GE, Cisco, Genentech, Electronic Arts, Cox Automotive, Netflix, Shopify, Zoom, DoorDash, Lululemon and more. We are expanding rapidly as a platform for Digital Operations Management using AI/ML and Automation and growing our adoption by Development, IT, Customer Service, Security, and other teams across the organization.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;PagerDuty is seeking a Territory Executive (TE) to join our dynamic, customer-focused team! As a Territory Executive, you will own a defined territory of mid-sized customer accounts with significant expansion potential. You will combine strategic account management with consultative selling to drive growth, deepen executive relationships, and expand adoption of PagerDuty’s Operations Cloud. This is an exciting opportunity to accelerate PagerDuty’s footprint in high-growth accounts by engaging directly with C-level stakeholders and delivering measurable business outcomes.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The ideal candidate is a strategic seller who thrives in fast-paced environments, excels at executive engagement, and has a proven track record of driving multi-product growth within existing customer portfolios.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;KEY RESPONSIBILITIES\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Drive growth within a defined territory by expanding revenue in existing mid-sized accounts through upsell and cross-sell motions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build and sustain relationships with C-level executives and key decision-makers through consultative, in-person engagement.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop and execute territory and account plans that identify expansion opportunities, competitive risks, and customer priorities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Champion the adoption of PagerDuty’s Operations Cloud to deliver tangible value and expand platform usage.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Accurately forecast and manage your sales pipeline using Salesforce and the MEDDICC qualification framework.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate cross-functionally with Solution Consultants, Customer Success Managers, Renewal Managers, and Product teams to ensure a seamless customer experience.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;BASIC QUALIFICATIONS\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;3-5 years of experience in B2B sales, account management, or expansion-selling roles within SaaS or enterprise software.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven success in meeting or exceeding quota within a defined territory.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated ability to sell to and influence C-level executives and technical stakeholders.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficiency using Salesforce (SFDC) for pipeline management and forecasting.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bachelor’s degree or equivalent experience.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;PREFERRED QUALIFICATIONS\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience applying MEDDICC and Command of the Message (COM) methodologies in complex sales cycles.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong understanding of multi-product SaaS sales motions and consultative selling at the enterprise level.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience selling into high-growth or high-potential accounts across AMER, EMEA, APAC, or Public Sector verticals.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with Operations Cloud or DevOps environments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Results-oriented mindset with exceptional collaboration, negotiation, and presentation skills.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;The base salary range for this position is 105,000 - 126,500 USD. This role may also be eligible for bonus, commission, equity, and/or benefits.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our base salary ranges are determined by role, level, and location. The range, which is subject to change based on primary work location, reflects the minimum and maximum base salary we expect to pay newly hired employees for the position. Within the range, we determine pay for an individual based on a number of factors including market location, job-related knowledge, skills/competencies and experience.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Your recruiter can share more about the specific offerings for this role, as well as the salary range for your primary work location during the hiring process.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Hesitant to apply?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We encourage you to submit your resume even if you don\u0026#39;t meet every requirement. We value potential and consider each candidate\u0026#39;s full professional story. Whether you\u0026#39;re exploring a career change or taking your next step, we look forward to reviewing your application. If this just isn’t the right role or time - sign up for \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/jobalerts\u0026quot;\u0026gt;job alerts\u0026lt;/a\u0026gt;!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Where we work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty operates a hybrid work model with \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/locations\u0026quot;\u0026gt;offices\u0026lt;/a\u0026gt; in 8 major cities: Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. While we offer flexibility within our established locations, we \u0026lt;strong\u0026gt;cannot\u0026lt;/strong\u0026gt; employ candidates residing in:\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location restrictions: \u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;Australia:\u0026lt;/strong\u0026gt; Northern Territory, Queensland, South Australia, Tasmania, Western Australia\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;Canada:\u0026lt;/strong\u0026gt; Alberta, Manitoba, Newfoundland, Northwest Territories, Nunavut, PEI, Quebec, Saskatchewan, Yukon\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;United States:\u0026lt;/strong\u0026gt; Alaska, Hawaii, Iowa, Louisiana, Mississippi, Nebraska, New Mexico, Oklahoma, Rhode Island, South Dakota, West Virginia, Wyoming\u0026lt;br\u0026gt;\u0026lt;em\u0026gt;Candidates must reside in an eligible location, which vary by role.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;How we work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://careers.pagerduty.com/#values\u0026quot;\u0026gt;Our values\u0026lt;/a\u0026gt; guide how we support customers, collaborate with colleagues, develop products, and foster a culture of belonging. They define not just our actions, but what it means to be Dutonian.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;People Leaders at PagerDuty are responsible for creating high performance environments that drive accountability. PagerDuty has four key dimensions that define our Leadership Impact: Lead Self, Lead the Team, Lead the Business, and Lead the Future. Each dimension has three associated competencies to give leaders a shared language for guiding their development, career, promotion, and succession planning discussions. Our Manager Expectations serve as a practical guide for managers to understand their responsibilities, prioritize their efforts, and drive engagement and performance.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What we offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a global organization, our total rewards approach is competitive with industry standards and aligned with local laws and regulations. Learn more, including country-specific offerings, on our \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/global-benefits\u0026quot;\u0026gt;benefits site\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your package may include:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive salary\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comprehensive benefits package\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible work arrangements\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Company equity*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;ESPP (Employee Stock Purchase Program)*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Retirement or pension plan*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Generous paid vacation time\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid holidays and sick leave\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Dutonian Wellness Days \u0026amp;amp; HibernationDuty - companywide paid days off in addition to PTO\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid volunteer time off: 20 hours per year\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Company-wide hack weeks\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Mental wellness programs\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;*Eligibility may vary by role, region, and tenure\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About PagerDuty\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. The PagerDuty Operations Cloud is an AI-powered platform that empowers business resilience and drives operational efficiency for enterprises. With a generative AI assistant at its core, PagerDuty empowers teams to detect and resolve issues in real time, orchestrate complex workflows, and drive continuous improvement across their digital operations. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always-on digital experiences to modern businesses\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty is Great Place to Work-certified™, a Fortune Best Workplace for Millennials, a Fortune Best Medium Workplace, a Fortune Best Workplace in Technology, and a top rated product on TrustRadius and G2.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Go behind-the-scenes on our \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/home\u0026quot;\u0026gt;careers site\u0026lt;/a\u0026gt; and @pagerduty on Instagram.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Additional Information\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status. Your privacy is important to us. By submitting an application, you confirm that you have read and understand PagerDuty\u0026#39;s \u0026lt;a href=\u0026quot;https://www.pagerduty.com/privacy-policy/\u0026quot;\u0026gt;Privacy Policy\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email accommodation@pagerduty.com and we will work with you to meet your accessibility needs.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty uses the E-Verify employment verification program.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4012303004,"name":"Sales","child_ids":[4012321004,4012314004,4012315004,4012320004,4012316004,4012319004,4012317004,4012318004,4012313004],"parent_id":null}],"offices":[{"id":4005851004,"name":"Remote (USA)","location":null,"child_ids":[],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/pagerduty/jobs/5707881004","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":null,"location":{"name":"Remote (USA)"},"metadata":[{"id":14493121004,"name":"Stock Plan","value":null,"value_type":"single_select"}],"id":5707881004,"updated_at":"2026-03-18T12:18:27-04:00","requisition_id":null,"title":"Territory Executive (US)","company_name":"PagerDuty","first_published":"2025-11-13T15:08:00-05:00","language":"en","content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;PagerDuty (NYSE:PD) is a leader in Digital Operations Management. In an always-on world, organizations of all sizes trust PagerDuty to help them deliver a perfect digital experience to their customers, every time. Teams use PagerDuty to identify issues and opportunities in real time and bring together the right people to fix problems faster and prevent them in the future. Over 13,000 organizations (including 60 of Fortune 100) rely on PagerDuty to succeed with Digital Transformation, Cloud Migration, and DevOps Modernization. Notable customers include GE, Cisco, Genentech, Electronic Arts, Cox Automotive, Netflix, Shopify, Zoom, DoorDash, Lululemon and more. We are expanding rapidly as a platform for Digital Operations Management using AI/ML and Automation and growing our adoption by Development, IT, Customer Service, Security, and other teams across the organization.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;PagerDuty is seeking a Territory Executive (TE) to join our dynamic, customer-focused team! As a Territory Executive, you will own a defined territory of mid-sized customer accounts with significant expansion potential. You will combine strategic account management with consultative selling to drive growth, deepen executive relationships, and expand adoption of PagerDuty’s Operations Cloud. This is an exciting opportunity to accelerate PagerDuty’s footprint in high-growth accounts by engaging directly with C-level stakeholders and delivering measurable business outcomes.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The ideal candidate is a strategic seller who thrives in fast-paced environments, excels at executive engagement, and has a proven track record of driving multi-product growth within existing customer portfolios.\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;KEY RESPONSIBILITIES\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Drive growth within a defined territory by expanding revenue in existing mid-sized accounts through upsell and cross-sell motions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build and sustain relationships with C-level executives and key decision-makers through consultative, in-person engagement.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop and execute territory and account plans that identify expansion opportunities, competitive risks, and customer priorities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Champion the adoption of PagerDuty’s Operations Cloud to deliver tangible value and expand platform usage.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Accurately forecast and manage your sales pipeline using Salesforce and the MEDDICC qualification framework.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate cross-functionally with Solution Consultants, Customer Success Managers, Renewal Managers, and Product teams to ensure a seamless customer experience.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;BASIC QUALIFICATIONS\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;7+ years of experience in B2B sales, account management, or expansion-selling roles within SaaS or enterprise software.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven success in meeting or exceeding quota within a defined territory.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated ability to sell to and influence C-level executives and technical stakeholders.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficiency using Salesforce (SFDC) for pipeline management and forecasting.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bachelor’s degree or equivalent experience.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;PREFERRED QUALIFICATIONS\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience applying MEDDICC and Command of the Message (COM) methodologies in complex sales cycles.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong understanding of multi-product SaaS sales motions and consultative selling at the enterprise level.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience selling into high-growth or high-potential accounts across AMER, EMEA, APAC, or Public Sector verticals.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with Operations Cloud or DevOps environments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Results-oriented mindset with exceptional collaboration, negotiation, and presentation skills.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Hesitant to apply?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We encourage you to submit your resume even if you don\u0026#39;t meet every requirement. We value potential and consider each candidate\u0026#39;s full professional story. Whether you\u0026#39;re exploring a career change or taking your next step, we look forward to reviewing your application. If this just isn’t the right role or time - sign up for \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/jobalerts\u0026quot;\u0026gt;job alerts\u0026lt;/a\u0026gt;!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Where we work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty operates a hybrid work model with \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/locations\u0026quot;\u0026gt;offices\u0026lt;/a\u0026gt; in 8 major cities: Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. While we offer flexibility within our established locations, we \u0026lt;strong\u0026gt;cannot\u0026lt;/strong\u0026gt; employ candidates residing in:\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location restrictions: \u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;Australia:\u0026lt;/strong\u0026gt; Northern Territory, Queensland, South Australia, Tasmania, Western Australia\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;Canada:\u0026lt;/strong\u0026gt; Alberta, Manitoba, Newfoundland, Northwest Territories, Nunavut, PEI, Quebec, Saskatchewan, Yukon\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;United States:\u0026lt;/strong\u0026gt; Alaska, Hawaii, Iowa, Louisiana, Mississippi, Nebraska, New Mexico, Oklahoma, Rhode Island, South Dakota, West Virginia, Wyoming\u0026lt;br\u0026gt;\u0026lt;em\u0026gt;Candidates must reside in an eligible location, which vary by role.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;How we work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://careers.pagerduty.com/#values\u0026quot;\u0026gt;Our values\u0026lt;/a\u0026gt; guide how we support customers, collaborate with colleagues, develop products, and foster a culture of belonging. They define not just our actions, but what it means to be Dutonian.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;People Leaders at PagerDuty are responsible for creating high performance environments that drive accountability. PagerDuty has four key dimensions that define our Leadership Impact: Lead Self, Lead the Team, Lead the Business, and Lead the Future. Each dimension has three associated competencies to give leaders a shared language for guiding their development, career, promotion, and succession planning discussions. Our Manager Expectations serve as a practical guide for managers to understand their responsibilities, prioritize their efforts, and drive engagement and performance.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What we offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a global organization, our total rewards approach is competitive with industry standards and aligned with local laws and regulations. Learn more, including country-specific offerings, on our \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/global-benefits\u0026quot;\u0026gt;benefits site\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your package may include:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive salary\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comprehensive benefits package\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible work arrangements\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Company equity*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;ESPP (Employee Stock Purchase Program)*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Retirement or pension plan*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Generous paid vacation time\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid holidays and sick leave\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Dutonian Wellness Days \u0026amp;amp; HibernationDuty - companywide paid days off in addition to PTO\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid volunteer time off: 20 hours per year\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Company-wide hack weeks\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Mental wellness programs\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;*Eligibility may vary by role, region, and tenure\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About PagerDuty\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. The PagerDuty Operations Cloud is an AI-powered platform that empowers business resilience and drives operational efficiency for enterprises. With a generative AI assistant at its core, PagerDuty empowers teams to detect and resolve issues in real time, orchestrate complex workflows, and drive continuous improvement across their digital operations. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always-on digital experiences to modern businesses\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty is Great Place to Work-certified™, a Fortune Best Workplace for Millennials, a Fortune Best Medium Workplace, a Fortune Best Workplace in Technology, and a top rated product on TrustRadius and G2.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Go behind-the-scenes on our \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/home\u0026quot;\u0026gt;careers site\u0026lt;/a\u0026gt; and @pagerduty on Instagram.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Additional Information\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status. Your privacy is important to us. By submitting an application, you confirm that you have read and understand PagerDuty\u0026#39;s \u0026lt;a href=\u0026quot;https://www.pagerduty.com/privacy-policy/\u0026quot;\u0026gt;Privacy Policy\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email accommodation@pagerduty.com and we will work with you to meet your accessibility needs.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty uses the E-Verify employment verification program.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4012303004,"name":"Sales","child_ids":[4012321004,4012320004,4012319004,4012318004,4012317004,4012316004,4012315004,4012314004,4012313004],"parent_id":null}],"offices":[]},{"absolute_url":"https://job-boards.greenhouse.io/pagerduty/jobs/5838174004","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5069152004,"location":{"name":"Atlanta; San Francisco; Toronto"},"metadata":[{"id":14493121004,"name":"Stock Plan","value":null,"value_type":"single_select"}],"id":5838174004,"updated_at":"2026-04-03T11:21:30-04:00","requisition_id":"EFY27498","title":"VP, Employee Experience \u0026 Culture","company_name":"PagerDuty","first_published":"2026-04-03T11:21:30-04:00","language":"en","content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;PagerDuty (NYSE:PD) is a leader in Digital Operations Management. In an always-on world, organizations of all sizes trust PagerDuty to help them deliver a perfect digital experience to their customers, every time. Teams use PagerDuty to identify issues and opportunities in real time and bring together the right people to fix problems faster and prevent them in the future. Over 13,000 organizations (including 60 of Fortune 100) rely on PagerDuty to succeed with Digital Transformation, Cloud Migration, and DevOps Modernization. Notable customers include GE, Cisco, Genentech, Electronic Arts, Cox Automotive, Netflix, Shopify, Zoom, DoorDash, Lululemon and more. We are expanding rapidly as a platform for Digital Operations Management using AI/ML and Automation and growing our adoption by Development, IT, Customer Service, Security, and other teams across the organization.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;PagerDuty is a mission-critical SaaS company that powers real-time operations for global enterprises. As our\u0026amp;nbsp;\u0026lt;strong\u0026gt;Vice President, Employee Experience\u0026lt;/strong\u0026gt;, you will lead the strategy and execution of initiatives that define how Dutonians experience work—across a centralized team including People Development, Culture, Employer Brand, Listening, and Workplace functions.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role will play a pivotal part in scaling an inclusive, values-driven culture that supports high performance, innovation, and well-being in a hybrid, global environment. You will partner closely with senior leaders to ensure that every employee feels connected to PagerDuty’s mission: helping teams respond better to moments that matter.\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;Key Responsibilities\u0026lt;/h3\u0026gt;\n\u0026lt;h4\u0026gt;People Development\u0026lt;/h4\u0026gt;\n\u0026lt;h4\u0026gt;Driving organizational growth by building the capabilities, confidence, and careers of our people. You’ll lead this team which designs and delivers learning and leadership development experiences that enable PagerDuty’s high‑growth technical and go‑to‑market teams to perform at their best today while preparing for the opportunities of tomorrow. Success means equipping every manager to lead with clarity and empathy, fostering a culture of continuous feedback and growth, and partnering with executives to ensure talent strategies, progression frameworks, and succession plans accelerate business impact and scalability.\u0026lt;/h4\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Employee Experience \u0026amp;amp; Culture\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role strengthens PagerDuty’s culture as a competitive advantage by shaping an integrated employee experience that’s grounded in trust, teamwork, inclusion, and innovation. Success means creating the conditions where every employee feels connected to our purpose, inspired by our leadership, and empowered to thrive in a hybrid‑first environment. Through strategic programs, meaningful storytelling, and data‑driven insights, this role deepens engagement and belonging, bringing our “Time Together” philosophy to life. Partnering across People Ops, Workplace, and business leadership teams, this role ensures our practices, policies, and programs evolve with agility—advancing equity, inclusion, and a sense of community that fuels performance and growth across PagerDuty’s global workforce.\u0026lt;/p\u0026gt;\n\u0026lt;h4\u0026gt;\u0026lt;strong\u0026gt;Employee Listening \u0026amp;amp; Insights\u0026lt;/strong\u0026gt;\u0026lt;/h4\u0026gt;\n\u0026lt;p\u0026gt;This team turns employee feedback into a strategic advantage by building a comprehensive listening and insights engine that amplifies every voice across PagerDuty. Success in this role means transforming data from engagement surveys, pulse checks, and sentiment analysis into actionable strategies that strengthen connection, retention, and belonging. Through clear reporting and storytelling to the Executive Leadership Team, this role ensures employee perspectives directly inform business priorities, culture evolution, and people strategy decisions.\u0026lt;/p\u0026gt;\n\u0026lt;h4\u0026gt;\u0026lt;strong\u0026gt;Employer Brand \u0026amp;amp; Communications\u0026lt;/strong\u0026gt;\u0026lt;/h4\u0026gt;\n\u0026lt;p\u0026gt;Drive measurable growth in PagerDuty’s reputation as an employer of choice by transforming our purpose, culture, and innovation into a compelling and consistent brand narrative. Success means elevating our visibility in the tech industry and beyond—attracting top talent, deepening engagement, and reinforcing trust in our values of flexibility and inclusion. By leading EVP storytelling and partnering with Communications, Recruiting, and Marketing, this role ensures every channel—from recruitment marketing to onboarding and internal communications—reflects a unified, authentic story that fuels both brand equity and hiring outcomes.\u0026lt;/p\u0026gt;\n\u0026lt;h4\u0026gt;\u0026lt;strong\u0026gt;Workplace Experience\u0026lt;/strong\u0026gt;\u0026lt;/h4\u0026gt;\n\u0026lt;p\u0026gt;Creating spaces—both physical and virtual—where people and performance thrive. Success means designing and evolving environments that deepen connection, fuel collaboration, and enhance productivity and well‑being across our hybrid organization. By partnering closely with IT, Finance and Operations, this globally dispersed team drives scalable programs that bring our “Time Together” philosophy to life while embedding sustainability, accessibility, and employee feedback into every workplace strategy. The outcome: a seamless, inclusive, and inspiring workplace experience that strengthens culture and supports how PagerDuty works best, in our 7 hub locations, cohorts as well as our remote workforce.\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;12+ years of progressive experience in People, Culture, Employee Experience, or Organizational Development leadership in a fast-paced environment, ideally in high-growth SaaS or technology companies.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven success leading large-scale employee experience, engagement, or culture transformations that improved business results.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong understanding of global hybrid workforce design and digital employee engagement practices.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;High-level acumen of employer brand, inclusion, and belonging practices\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Adept at using data to drive experience design and demonstrate impact.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exceptional executive presence, communication, and influence skills.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bachelor’s degree in Human Resources, Business, or related field (Master’s preferred).\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Success Indicators\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Measurable improvement in engagement, retention, and internal mobility across global teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Clear and consistent understanding of PagerDuty’s culture and values across the organization.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Elevated employee advocacy and recognition of PagerDuty as an employer of choice.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;High adoption of learning and development programs with demonstrable business impact.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with workplace design and facilities or real estate management\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Hesitant to apply?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We encourage you to submit your resume even if you don\u0026#39;t meet every requirement. We value potential and consider each candidate\u0026#39;s full professional story. Whether you\u0026#39;re exploring a career change or taking your next step, we look forward to reviewing your application. If this just isn’t the right role or time - sign up for \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/jobalerts\u0026quot;\u0026gt;job alerts\u0026lt;/a\u0026gt;!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Where we work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty operates a hybrid work model with \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/locations\u0026quot;\u0026gt;offices\u0026lt;/a\u0026gt; in 8 major cities: Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. While we offer flexibility within our established locations, we \u0026lt;strong\u0026gt;cannot\u0026lt;/strong\u0026gt; employ candidates residing in:\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location restrictions: \u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;Australia:\u0026lt;/strong\u0026gt; Northern Territory, Queensland, South Australia, Tasmania, Western Australia\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;Canada:\u0026lt;/strong\u0026gt; Alberta, Manitoba, Newfoundland, Northwest Territories, Nunavut, PEI, Quebec, Saskatchewan, Yukon\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;United States:\u0026lt;/strong\u0026gt; Alaska, Hawaii, Iowa, Louisiana, Mississippi, Nebraska, New Mexico, Oklahoma, Rhode Island, South Dakota, West Virginia, Wyoming\u0026lt;br\u0026gt;\u0026lt;em\u0026gt;Candidates must reside in an eligible location, which vary by role.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;How we work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://careers.pagerduty.com/#values\u0026quot;\u0026gt;Our values\u0026lt;/a\u0026gt; guide how we support customers, collaborate with colleagues, develop products, and foster a culture of belonging. They define not just our actions, but what it means to be Dutonian.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;People Leaders at PagerDuty are responsible for creating high performance environments that drive accountability. PagerDuty has four key dimensions that define our Leadership Impact: Lead Self, Lead the Team, Lead the Business, and Lead the Future. Each dimension has three associated competencies to give leaders a shared language for guiding their development, career, promotion, and succession planning discussions. Our Manager Expectations serve as a practical guide for managers to understand their responsibilities, prioritize their efforts, and drive engagement and performance.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What we offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a global organization, our total rewards approach is competitive with industry standards and aligned with local laws and regulations. Learn more, including country-specific offerings, on our \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/global-benefits\u0026quot;\u0026gt;benefits site\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your package may include:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive salary\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comprehensive benefits package\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible work arrangements\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Company equity*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;ESPP (Employee Stock Purchase Program)*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Retirement or pension plan*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Generous paid vacation time\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid holidays and sick leave\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Dutonian Wellness Days \u0026amp;amp; HibernationDuty - companywide paid days off in addition to PTO\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid volunteer time off: 20 hours per year\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Company-wide hack weeks\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Mental wellness programs\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;*Eligibility may vary by role, region, and tenure\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About PagerDuty\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. The PagerDuty Operations Cloud is an AI-powered platform that empowers business resilience and drives operational efficiency for enterprises. With a generative AI assistant at its core, PagerDuty empowers teams to detect and resolve issues in real time, orchestrate complex workflows, and drive continuous improvement across their digital operations. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always-on digital experiences to modern businesses\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty is Great Place to Work-certified™, a Fortune Best Workplace for Millennials, a Fortune Best Medium Workplace, a Fortune Best Workplace in Technology, and a top rated product on TrustRadius and G2.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Go behind-the-scenes on our \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/home\u0026quot;\u0026gt;careers site\u0026lt;/a\u0026gt; and @pagerduty on Instagram.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Additional Information\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status. Your privacy is important to us. By submitting an application, you confirm that you have read and understand PagerDuty\u0026#39;s \u0026lt;a href=\u0026quot;https://www.pagerduty.com/privacy-policy/\u0026quot;\u0026gt;Privacy Policy\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email accommodation@pagerduty.com and we will work with you to meet your accessibility needs.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty uses the E-Verify employment verification program.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4012351004,"name":"Executive","child_ids":[],"parent_id":4012350004}],"offices":[{"id":4005851004,"name":"Remote (USA)","location":null,"child_ids":[],"parent_id":null}]}],"meta":{"total":49}}