{"jobs":[{"absolute_url":"https://job-boards.greenhouse.io/pagerduty/jobs/6186821004","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5212611004,"location":{"name":"Atlanta"},"metadata":[{"id":14493121004,"name":"Stock Plan","value":null,"value_type":"single_select"}],"id":6186821004,"updated_at":"2026-09-16T21:28:16-04:00","requisition_id":"EFY27611","title":"Account Manager","company_name":"PagerDuty","first_published":"2026-09-16T19:16:54-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;PagerDuty, Inc. (NYSE: PD) is the global leader in AI-first digital operations. By automatically detecting, diagnosing, and remediating issues, the PagerDuty Platform orchestrates AI agents and automated workflows with context from over 750 integrations. Trusted by approximately two-thirds of the Fortune 100 and nearly half of the Fortune 500, PagerDuty is the industry standard for organizations scaling resilient, autonomous operations. Notable customers include Chipotle, Cloudflare, Docusign, Fox, Nvidia, Salesforce, Spotify, Zoom and more. We are growing rapidly and hiring top talent with leading AI skills across engineering, sales, product, marketing, and beyond as we build the leading digital operations platform.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;PagerDuty is seeking an Account Manager to join our diverse, customer-focused team! As an Account Manager, you will serve as the primary point of contact for a portfolio of existing SaaS customers, partnering closely with cross-functional teams to deliver exceptional customer outcomes. You will maintain and grow customer relationships, drive product adoption, manage renewals, and identify strategic expansion opportunities that deliver measurable business value. This is an exciting opportunity to blend customer success and sales expertise to help customers realize the full potential of PagerDuty’s platform while driving revenue growth.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The ideal candidate is a proactive relationship builder with strong commercial acumen, a passion for data-driven customer management, and experience with SaaS products and AI-driven insights.\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;KEY RESPONSIBILITIES\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Own a portfolio of existing customers to ensure adoption, value realization, and retention.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop and execute account plans that drive renewals, mitigate churn risk, and uncover expansion opportunities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Present and negotiate renewal proposals, structure multi-year options, and manage contract value through strategic account management.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Monitor customer health using usage analytics, telemetry, and business insights to identify and address risks early.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate cross-functionally with Legal, Sales Operations, and Renewals teams to ensure smooth contracting, forecasting, and reporting processes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain strong product knowledge and deliver consultative guidance to drive configuration optimization and feature adoption.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;BASIC QUALIFICATIONS\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;7+ years of combined customer-facing experience, including Account Management, Customer Success, or Renewals.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;4+ years of proven success managing renewals and growth within a SaaS environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience using Salesforce (SFDC) and analytics tools such as Gainsight, Tableau, or Looker.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bachelor’s degree or equivalent experience.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;PREFERRED QUALIFICATIONS\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated ability to leverage data analytics and health metrics to manage and retain customer accounts.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Prior enterprise sales expertise leveraging MEDDPICC \u0026amp;amp; Value Selling.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working with enterprise software customers or in a DevOps environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong understanding of AI-powered tools and how they can be leveraged to drive efficiency and insight.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven history of achieving revenue and retention goals through consultative account management.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Self-starter with strong collaboration, negotiation, and problem-solving skills.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;The base salary range for this position is \u0026lt;span class=\u0026quot;collapsed-field-text\u0026quot;\u0026gt;$105,000.00 - $126,500.00 USD.\u0026lt;/span\u0026gt;\u0026amp;nbsp;This role may also be eligible for bonus, commission, equity, and/or benefits.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our base salary ranges are determined by role, level, and location. The range, which is subject to change based on primary work location, reflects the minimum and maximum base salary we expect to pay newly hired employees for the position. Within the range, we determine pay for an individual based on a number of factors including market location, job-related knowledge, skills/competencies and experience.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Your recruiter can share more about the specific offerings for this role, as well as the salary range for your primary work location during the hiring process.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Hesitant to apply?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We encourage you to submit your resume even if you don\u0026#39;t meet every requirement. We value potential and consider each candidate\u0026#39;s full professional story. Whether you\u0026#39;re exploring a career change or taking your next step, we look forward to reviewing your application. If this just isn’t the right role or time - sign up for \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/jobalerts\u0026quot;\u0026gt;job alerts\u0026lt;/a\u0026gt;!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Where we work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty operates a hybrid work model with \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/locations\u0026quot;\u0026gt;offices\u0026lt;/a\u0026gt; in 8 major cities: Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. While we offer flexibility within our established locations, we \u0026lt;strong\u0026gt;cannot\u0026lt;/strong\u0026gt; employ candidates residing in:\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location restrictions: \u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;Australia:\u0026lt;/strong\u0026gt; Northern Territory, Queensland, South Australia, Tasmania, Western Australia\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;Canada:\u0026lt;/strong\u0026gt; Alberta, Manitoba, Newfoundland, Northwest Territories, Nunavut, PEI, Quebec, Saskatchewan, Yukon\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;United States:\u0026lt;/strong\u0026gt; Alaska, Hawaii, Iowa, Louisiana, Mississippi, Nebraska, New Mexico, Oklahoma, Rhode Island, South Dakota, West Virginia, Wyoming\u0026lt;br\u0026gt;\u0026lt;em\u0026gt;Candidates must reside in an eligible location, which vary by role.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;How we work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://careers.pagerduty.com/#values\u0026quot;\u0026gt;Our values\u0026lt;/a\u0026gt; guide how we support customers, collaborate with colleagues, develop products, and foster a culture of belonging. They define not just our actions, but what it means to be Dutonian.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;People Leaders at PagerDuty are responsible for creating high performance environments that drive accountability. PagerDuty has four key dimensions that define our Leadership Impact: Lead Self, Lead the Team, Lead the Business, and Lead the Future. Each dimension has three associated competencies to give leaders a shared language for guiding their development, career, promotion, and succession planning discussions. Our Manager Expectations serve as a practical guide for managers to understand their responsibilities, prioritize their efforts, and drive engagement and performance.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What we offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a global organization, our total rewards approach is competitive with industry standards and aligned with local laws and regulations. Learn more, including country-specific offerings, on our \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/global-benefits\u0026quot;\u0026gt;benefits site\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your package may include:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive salary\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comprehensive benefits package\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible work arrangements\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Company equity*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;ESPP (Employee Stock Purchase Program)*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Retirement or pension plan*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Generous paid vacation time\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid holidays and sick leave\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Dutonian Wellness Days \u0026amp;amp; HibernationDuty - companywide paid days off in addition to PTO\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid volunteer time off: 20 hours per year\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Company-wide hack weeks\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Mental wellness programs\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;*Eligibility may vary by role, region, and tenure\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About PagerDuty\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. The PagerDuty Operations Cloud is an AI-powered platform that empowers business resilience and drives operational efficiency for enterprises. With a generative AI assistant at its core, PagerDuty empowers teams to detect and resolve issues in real time, orchestrate complex workflows, and drive continuous improvement across their digital operations. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always-on digital experiences to modern businesses\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty is Great Place to Work-certified™, a Fortune Best Workplace for Millennials, a Fortune Best Medium Workplace, a Fortune Best Workplace in Technology, and a top rated product on TrustRadius and G2.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Go behind-the-scenes on our \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/home\u0026quot;\u0026gt;careers site\u0026lt;/a\u0026gt; and @pagerduty on Instagram.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Additional Information\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status. Your privacy is important to us. By submitting an application, you confirm that you have read and understand PagerDuty\u0026#39;s \u0026lt;a href=\u0026quot;https://www.pagerduty.com/privacy-policy/\u0026quot;\u0026gt;Privacy Policy\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email accommodation@pagerduty.com and we will work with you to meet your accessibility needs.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty uses the E-Verify employment verification program.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4012305004,"name":"Customer Success","child_ids":[4012306004,4012307004,4012308004,4012309004,4012310004,4012311004],"parent_id":null}],"offices":[{"id":4005842004,"name":"Atlanta","location":"Atlanta, Georgia, United States","child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/pagerduty/jobs/6186857004","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5212628004,"location":{"name":"Remote (USA - Boston, MA)"},"metadata":[{"id":14493121004,"name":"Stock Plan","value":null,"value_type":"single_select"}],"id":6186857004,"updated_at":"2026-09-16T19:44:52-04:00","requisition_id":"EFY27612","title":"Account Manager - Boston","company_name":"PagerDuty","first_published":"2026-09-16T19:44:52-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;PagerDuty, Inc. (NYSE: PD) is the global leader in AI-first digital operations. By automatically detecting, diagnosing, and remediating issues, the PagerDuty Platform orchestrates AI agents and automated workflows with context from over 750 integrations. Trusted by approximately two-thirds of the Fortune 100 and nearly half of the Fortune 500, PagerDuty is the industry standard for organizations scaling resilient, autonomous operations. Notable customers include Chipotle, Cloudflare, Docusign, Fox, Nvidia, Salesforce, Spotify, Zoom and more. We are growing rapidly and hiring top talent with leading AI skills across engineering, sales, product, marketing, and beyond as we build the leading digital operations platform.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;PagerDuty is seeking an Account Manager to join our diverse, customer-focused team! As an Account Manager, you will serve as the primary point of contact for a portfolio of existing SaaS customers, partnering closely with cross-functional teams to deliver exceptional customer outcomes. You will maintain and grow customer relationships, drive product adoption, manage renewals, and identify strategic expansion opportunities that deliver measurable business value. This is an exciting opportunity to blend customer success and sales expertise to help customers realize the full potential of PagerDuty’s platform while driving revenue growth.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The ideal candidate is a proactive relationship builder with strong commercial acumen, a passion for data-driven customer management, and experience with SaaS products and AI-driven insights.\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;KEY RESPONSIBILITIES\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Own a portfolio of existing customers to ensure adoption, value realization, and retention.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop and execute account plans that drive renewals, mitigate churn risk, and uncover expansion opportunities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Present and negotiate renewal proposals, structure multi-year options, and manage contract value through strategic account management.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Monitor customer health using usage analytics, telemetry, and business insights to identify and address risks early.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate cross-functionally with Legal, Sales Operations, and Renewals teams to ensure smooth contracting, forecasting, and reporting processes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain strong product knowledge and deliver consultative guidance to drive configuration optimization and feature adoption.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;BASIC QUALIFICATIONS\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;7+ years of combined customer-facing experience, including Account Management, Customer Success, or Renewals.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;4+ years of proven success managing renewals and growth within a SaaS environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience using Salesforce (SFDC) and analytics tools such as Gainsight, Tableau, or Looker.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bachelor’s degree or equivalent experience.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;PREFERRED QUALIFICATIONS\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated ability to leverage data analytics and health metrics to manage and retain customer accounts.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Prior enterprise sales expertise leveraging MEDDPICC \u0026amp;amp; Value Selling.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working with enterprise software customers or in a DevOps environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong understanding of AI-powered tools and how they can be leveraged to drive efficiency and insight.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven history of achieving revenue and retention goals through consultative account management.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Self-starter with strong collaboration, negotiation, and problem-solving skills.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;The base salary range for this position is \u0026lt;span class=\u0026quot;collapsed-field-text\u0026quot;\u0026gt;$105,000.00 - $126,500.00 USD.\u0026lt;/span\u0026gt;\u0026amp;nbsp;This role may also be eligible for bonus, commission, equity, and/or benefits.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our base salary ranges are determined by role, level, and location. The range, which is subject to change based on primary work location, reflects the minimum and maximum base salary we expect to pay newly hired employees for the position. Within the range, we determine pay for an individual based on a number of factors including market location, job-related knowledge, skills/competencies and experience.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Your recruiter can share more about the specific offerings for this role, as well as the salary range for your primary work location during the hiring process.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Hesitant to apply?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We encourage you to submit your resume even if you don\u0026#39;t meet every requirement. We value potential and consider each candidate\u0026#39;s full professional story. Whether you\u0026#39;re exploring a career change or taking your next step, we look forward to reviewing your application. If this just isn’t the right role or time - sign up for \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/jobalerts\u0026quot;\u0026gt;job alerts\u0026lt;/a\u0026gt;!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Where we work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty operates a hybrid work model with \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/locations\u0026quot;\u0026gt;offices\u0026lt;/a\u0026gt; in 8 major cities: Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. While we offer flexibility within our established locations, we \u0026lt;strong\u0026gt;cannot\u0026lt;/strong\u0026gt; employ candidates residing in:\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location restrictions: \u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;Australia:\u0026lt;/strong\u0026gt; Northern Territory, Queensland, South Australia, Tasmania, Western Australia\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;Canada:\u0026lt;/strong\u0026gt; Alberta, Manitoba, Newfoundland, Northwest Territories, Nunavut, PEI, Quebec, Saskatchewan, Yukon\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;United States:\u0026lt;/strong\u0026gt; Alaska, Hawaii, Iowa, Louisiana, Mississippi, Nebraska, New Mexico, Oklahoma, Rhode Island, South Dakota, West Virginia, Wyoming\u0026lt;br\u0026gt;\u0026lt;em\u0026gt;Candidates must reside in an eligible location, which vary by role.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;How we work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://careers.pagerduty.com/#values\u0026quot;\u0026gt;Our values\u0026lt;/a\u0026gt; guide how we support customers, collaborate with colleagues, develop products, and foster a culture of belonging. They define not just our actions, but what it means to be Dutonian.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;People Leaders at PagerDuty are responsible for creating high performance environments that drive accountability. PagerDuty has four key dimensions that define our Leadership Impact: Lead Self, Lead the Team, Lead the Business, and Lead the Future. Each dimension has three associated competencies to give leaders a shared language for guiding their development, career, promotion, and succession planning discussions. Our Manager Expectations serve as a practical guide for managers to understand their responsibilities, prioritize their efforts, and drive engagement and performance.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What we offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a global organization, our total rewards approach is competitive with industry standards and aligned with local laws and regulations. Learn more, including country-specific offerings, on our \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/global-benefits\u0026quot;\u0026gt;benefits site\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your package may include:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive salary\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comprehensive benefits package\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible work arrangements\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Company equity*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;ESPP (Employee Stock Purchase Program)*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Retirement or pension plan*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Generous paid vacation time\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid holidays and sick leave\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Dutonian Wellness Days \u0026amp;amp; HibernationDuty - companywide paid days off in addition to PTO\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid volunteer time off: 20 hours per year\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Company-wide hack weeks\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Mental wellness programs\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;*Eligibility may vary by role, region, and tenure\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About PagerDuty\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. The PagerDuty Operations Cloud is an AI-powered platform that empowers business resilience and drives operational efficiency for enterprises. With a generative AI assistant at its core, PagerDuty empowers teams to detect and resolve issues in real time, orchestrate complex workflows, and drive continuous improvement across their digital operations. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always-on digital experiences to modern businesses\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty is Great Place to Work-certified™, a Fortune Best Workplace for Millennials, a Fortune Best Medium Workplace, a Fortune Best Workplace in Technology, and a top rated product on TrustRadius and G2.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Go behind-the-scenes on our \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/home\u0026quot;\u0026gt;careers site\u0026lt;/a\u0026gt; and @pagerduty on Instagram.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Additional Information\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status. Your privacy is important to us. By submitting an application, you confirm that you have read and understand PagerDuty\u0026#39;s \u0026lt;a href=\u0026quot;https://www.pagerduty.com/privacy-policy/\u0026quot;\u0026gt;Privacy Policy\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email accommodation@pagerduty.com and we will work with you to meet your accessibility needs.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty uses the E-Verify employment verification program.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4012305004,"name":"Customer Success","child_ids":[4012306004,4012307004,4012308004,4012309004,4012310004,4012311004],"parent_id":null}],"offices":[{"id":4005851004,"name":"Remote (USA)","location":null,"child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/pagerduty/jobs/5819455004","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5054184004,"location":{"name":"Remote (USA)"},"metadata":[{"id":14493121004,"name":"Stock Plan","value":null,"value_type":"single_select"}],"id":5819455004,"updated_at":"2026-10-15T09:21:45-04:00","requisition_id":"EFY27450","title":"Account Manager- DC","company_name":"PagerDuty","first_published":"2026-03-04T16:42:52-05:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;PagerDuty, Inc. (NYSE: PD) is the global leader in AI-first digital operations. By automatically detecting, diagnosing, and remediating issues, the PagerDuty Platform orchestrates AI agents and automated workflows with context from over 750 integrations. Trusted by approximately two-thirds of the Fortune 100 and nearly half of the Fortune 500, PagerDuty is the industry standard for organizations scaling resilient, autonomous operations. Notable customers include Chipotle, Cloudflare, Docusign, Fox, Nvidia, Salesforce, Spotify, Zoom and more. We are growing rapidly and hiring top talent with leading AI skills across engineering, sales, product, marketing, and beyond as we build the leading digital operations platform.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;PagerDuty is seeking an Account Manager to join our diverse, customer-focused team! As an Account Manager, you will serve as the primary point of contact for a portfolio of existing SaaS customers, partnering closely with cross-functional teams to deliver exceptional customer outcomes. You will maintain and grow customer relationships, drive product adoption, manage renewals, and identify strategic expansion opportunities that deliver measurable business value. This is an exciting opportunity to blend customer success and sales expertise to help customers realize the full potential of PagerDuty’s platform while driving revenue growth.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The ideal candidate is a proactive relationship builder with strong commercial acumen, a passion for data-driven customer management, and experience with SaaS products and AI-driven insights.\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;KEY RESPONSIBILITIES\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Own a portfolio of existing customers to ensure adoption, value realization, and retention.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop and execute account plans that drive renewals, mitigate churn risk, and uncover expansion opportunities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Present and negotiate renewal proposals, structure multi-year options, and manage contract value through strategic account management.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Monitor customer health using usage analytics, telemetry, and business insights to identify and address risks early.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate cross-functionally with Legal, Sales Operations, and Renewals teams to ensure smooth contracting, forecasting, and reporting processes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain strong product knowledge and deliver consultative guidance to drive configuration optimization and feature adoption.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;BASIC QUALIFICATIONS\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;7+ years of combined customer-facing experience, including Account Management, Customer Success, or Renewals.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;4+ years of proven success managing renewals and growth within a SaaS environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience using Salesforce (SFDC) and analytics tools such as Gainsight, Tableau, or Looker.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bachelor’s degree or equivalent experience.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;PREFERRED QUALIFICATIONS\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated ability to leverage data analytics and health metrics to manage and retain customer accounts.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Prior enterprise sales expertise leveraging MEDDPICC \u0026amp;amp; Value Selling.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working with enterprise software customers or in a DevOps environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong understanding of AI-powered tools and how they can be leveraged to drive efficiency and insight.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven history of achieving revenue and retention goals through consultative account management.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Self-starter with strong collaboration, negotiation, and problem-solving skills.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;The base salary range for this position is \u0026lt;span class=\u0026quot;collapsed-field-text\u0026quot;\u0026gt;$105,000.00 - $125,400.00 USD.\u0026lt;/span\u0026gt;\u0026amp;nbsp;This role may also be eligible for bonus, commission, equity, and/or benefits.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our base salary ranges are determined by role, level, and location. The range, which is subject to change based on primary work location, reflects the minimum and maximum base salary we expect to pay newly hired employees for the position. Within the range, we determine pay for an individual based on a number of factors including market location, job-related knowledge, skills/competencies and experience.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Your recruiter can share more about the specific offerings for this role, as well as the salary range for your primary work location during the hiring process.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Hesitant to apply?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We encourage you to submit your resume even if you don\u0026#39;t meet every requirement. We value potential and consider each candidate\u0026#39;s full professional story. Whether you\u0026#39;re exploring a career change or taking your next step, we look forward to reviewing your application. If this just isn’t the right role or time - sign up for \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/jobalerts\u0026quot;\u0026gt;job alerts\u0026lt;/a\u0026gt;!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Where we work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty operates a hybrid work model with \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/locations\u0026quot;\u0026gt;offices\u0026lt;/a\u0026gt; in 8 major cities: Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. While we offer flexibility within our established locations, we \u0026lt;strong\u0026gt;cannot\u0026lt;/strong\u0026gt; employ candidates residing in:\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location restrictions: \u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;Australia:\u0026lt;/strong\u0026gt; Northern Territory, Queensland, South Australia, Tasmania, Western Australia\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;Canada:\u0026lt;/strong\u0026gt; Alberta, Manitoba, Newfoundland, Northwest Territories, Nunavut, PEI, Quebec, Saskatchewan, Yukon\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;United States:\u0026lt;/strong\u0026gt; Alaska, Hawaii, Iowa, Louisiana, Mississippi, Nebraska, New Mexico, Oklahoma, Rhode Island, South Dakota, West Virginia, Wyoming\u0026lt;br\u0026gt;\u0026lt;em\u0026gt;Candidates must reside in an eligible location, which vary by role.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;How we work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://careers.pagerduty.com/#values\u0026quot;\u0026gt;Our values\u0026lt;/a\u0026gt; guide how we support customers, collaborate with colleagues, develop products, and foster a culture of belonging. They define not just our actions, but what it means to be Dutonian.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;People Leaders at PagerDuty are responsible for creating high performance environments that drive accountability. PagerDuty has four key dimensions that define our Leadership Impact: Lead Self, Lead the Team, Lead the Business, and Lead the Future. Each dimension has three associated competencies to give leaders a shared language for guiding their development, career, promotion, and succession planning discussions. Our Manager Expectations serve as a practical guide for managers to understand their responsibilities, prioritize their efforts, and drive engagement and performance.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What we offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a global organization, our total rewards approach is competitive with industry standards and aligned with local laws and regulations. Learn more, including country-specific offerings, on our \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/global-benefits\u0026quot;\u0026gt;benefits site\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your package may include:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive salary\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comprehensive benefits package\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible work arrangements\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Company equity*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;ESPP (Employee Stock Purchase Program)*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Retirement or pension plan*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Generous paid vacation time\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid holidays and sick leave\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Dutonian Wellness Days \u0026amp;amp; HibernationDuty - companywide paid days off in addition to PTO\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid volunteer time off: 20 hours per year\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Company-wide hack weeks\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Mental wellness programs\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;*Eligibility may vary by role, region, and tenure\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About PagerDuty\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. The PagerDuty Operations Cloud is an AI-powered platform that empowers business resilience and drives operational efficiency for enterprises. With a generative AI assistant at its core, PagerDuty empowers teams to detect and resolve issues in real time, orchestrate complex workflows, and drive continuous improvement across their digital operations. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always-on digital experiences to modern businesses\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty is Great Place to Work-certified™, a Fortune Best Workplace for Millennials, a Fortune Best Medium Workplace, a Fortune Best Workplace in Technology, and a top rated product on TrustRadius and G2.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Go behind-the-scenes on our \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/home\u0026quot;\u0026gt;careers site\u0026lt;/a\u0026gt; and @pagerduty on Instagram.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Additional Information\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status. Your privacy is important to us. By submitting an application, you confirm that you have read and understand PagerDuty\u0026#39;s \u0026lt;a href=\u0026quot;https://www.pagerduty.com/privacy-policy/\u0026quot;\u0026gt;Privacy Policy\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email accommodation@pagerduty.com and we will work with you to meet your accessibility needs.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty uses the E-Verify employment verification program.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4012305004,"name":"Customer Success","child_ids":[4012306004,4012307004,4012308004,4012309004,4012310004,4012311004],"parent_id":null}],"offices":[{"id":4005851004,"name":"Remote (USA)","location":null,"child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/pagerduty/jobs/5818237004","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":null,"location":{"name":"Remote (USA)"},"metadata":[{"id":14493121004,"name":"Stock Plan","value":null,"value_type":"single_select"}],"id":5818237004,"updated_at":"2026-08-17T01:36:48-04:00","requisition_id":null,"title":"Account Manager (US)","company_name":"PagerDuty","first_published":"2026-03-03T16:14:24-05:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;PagerDuty, Inc. (NYSE: PD) is the global leader in AI-first digital operations. By automatically detecting, diagnosing, and remediating issues, the PagerDuty Platform orchestrates AI agents and automated workflows with context from over 750 integrations. Trusted by approximately two-thirds of the Fortune 100 and nearly half of the Fortune 500, PagerDuty is the industry standard for organizations scaling resilient, autonomous operations. Notable customers include Chipotle, Cloudflare, Docusign, Fox, Nvidia, Salesforce, Spotify, Zoom and more. We are growing rapidly and hiring top talent with leading AI skills across engineering, sales, product, marketing, and beyond as we build the leading digital operations platform.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;PagerDuty is seeking an Account Manager to join our diverse, customer-focused team! As an Account Manager, you will serve as the primary point of contact for a portfolio of existing SaaS customers, partnering closely with cross-functional teams to deliver exceptional customer outcomes. You will maintain and grow customer relationships, drive product adoption, manage renewals, and identify strategic expansion opportunities that deliver measurable business value. This is an exciting opportunity to blend customer success and sales expertise to help customers realize the full potential of PagerDuty’s platform while driving revenue growth.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The ideal candidate is a proactive relationship builder with strong commercial acumen, a passion for data-driven customer management, and experience with SaaS products and AI-driven insights.\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;KEY RESPONSIBILITIES\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Own a portfolio of existing customers to ensure adoption, value realization, and retention.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop and execute account plans that drive renewals, mitigate churn risk, and uncover expansion opportunities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Present and negotiate renewal proposals, structure multi-year options, and manage contract value through strategic account management.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Monitor customer health using usage analytics, telemetry, and business insights to identify and address risks early.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate cross-functionally with Legal, Sales Operations, and Renewals teams to ensure smooth contracting, forecasting, and reporting processes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain strong product knowledge and deliver consultative guidance to drive configuration optimization and feature adoption.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;BASIC QUALIFICATIONS\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;7+ years of combined customer-facing experience, including Account Management, Customer Success, or Renewals.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;4+ years of proven success managing renewals and growth within a SaaS environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience using Salesforce (SFDC) and analytics tools such as Gainsight, Tableau, or Looker.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bachelor’s degree or equivalent experience.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;PREFERRED QUALIFICATIONS\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated ability to leverage data analytics and health metrics to manage and retain customer accounts.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Prior enterprise sales expertise leveraging MEDDPICC \u0026amp;amp; Value Selling.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working with enterprise software customers or in a DevOps environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong understanding of AI-powered tools and how they can be leveraged to drive efficiency and insight.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven history of achieving revenue and retention goals through consultative account management.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Self-starter with strong collaboration, negotiation, and problem-solving skills.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Hesitant to apply?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We encourage you to submit your resume even if you don\u0026#39;t meet every requirement. We value potential and consider each candidate\u0026#39;s full professional story. Whether you\u0026#39;re exploring a career change or taking your next step, we look forward to reviewing your application. If this just isn’t the right role or time - sign up for \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/jobalerts\u0026quot;\u0026gt;job alerts\u0026lt;/a\u0026gt;!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Where we work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty operates a hybrid work model with \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/locations\u0026quot;\u0026gt;offices\u0026lt;/a\u0026gt; in 8 major cities: Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. While we offer flexibility within our established locations, we \u0026lt;strong\u0026gt;cannot\u0026lt;/strong\u0026gt; employ candidates residing in:\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location restrictions: \u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;Australia:\u0026lt;/strong\u0026gt; Northern Territory, Queensland, South Australia, Tasmania, Western Australia\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;Canada:\u0026lt;/strong\u0026gt; Alberta, Manitoba, Newfoundland, Northwest Territories, Nunavut, PEI, Quebec, Saskatchewan, Yukon\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;United States:\u0026lt;/strong\u0026gt; Alaska, Hawaii, Iowa, Louisiana, Mississippi, Nebraska, New Mexico, Oklahoma, Rhode Island, South Dakota, West Virginia, Wyoming\u0026lt;br\u0026gt;\u0026lt;em\u0026gt;Candidates must reside in an eligible location, which vary by role.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;How we work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://careers.pagerduty.com/#values\u0026quot;\u0026gt;Our values\u0026lt;/a\u0026gt; guide how we support customers, collaborate with colleagues, develop products, and foster a culture of belonging. They define not just our actions, but what it means to be Dutonian.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;People Leaders at PagerDuty are responsible for creating high performance environments that drive accountability. PagerDuty has four key dimensions that define our Leadership Impact: Lead Self, Lead the Team, Lead the Business, and Lead the Future. Each dimension has three associated competencies to give leaders a shared language for guiding their development, career, promotion, and succession planning discussions. Our Manager Expectations serve as a practical guide for managers to understand their responsibilities, prioritize their efforts, and drive engagement and performance.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What we offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a global organization, our total rewards approach is competitive with industry standards and aligned with local laws and regulations. Learn more, including country-specific offerings, on our \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/global-benefits\u0026quot;\u0026gt;benefits site\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your package may include:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive salary\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comprehensive benefits package\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible work arrangements\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Company equity*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;ESPP (Employee Stock Purchase Program)*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Retirement or pension plan*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Generous paid vacation time\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid holidays and sick leave\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Dutonian Wellness Days \u0026amp;amp; HibernationDuty - companywide paid days off in addition to PTO\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid volunteer time off: 20 hours per year\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Company-wide hack weeks\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Mental wellness programs\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;*Eligibility may vary by role, region, and tenure\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About PagerDuty\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. The PagerDuty Operations Cloud is an AI-powered platform that empowers business resilience and drives operational efficiency for enterprises. With a generative AI assistant at its core, PagerDuty empowers teams to detect and resolve issues in real time, orchestrate complex workflows, and drive continuous improvement across their digital operations. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always-on digital experiences to modern businesses\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty is Great Place to Work-certified™, a Fortune Best Workplace for Millennials, a Fortune Best Medium Workplace, a Fortune Best Workplace in Technology, and a top rated product on TrustRadius and G2.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Go behind-the-scenes on our \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/home\u0026quot;\u0026gt;careers site\u0026lt;/a\u0026gt; and @pagerduty on Instagram.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Additional Information\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status. Your privacy is important to us. By submitting an application, you confirm that you have read and understand PagerDuty\u0026#39;s \u0026lt;a href=\u0026quot;https://www.pagerduty.com/privacy-policy/\u0026quot;\u0026gt;Privacy Policy\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email accommodation@pagerduty.com and we will work with you to meet your accessibility needs.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty uses the E-Verify employment verification program.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4012305004,"name":"Customer Success","child_ids":[4012306004,4012307004,4012308004,4012309004,4012310004,4012311004],"parent_id":null}],"offices":[],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/pagerduty/jobs/5831509004","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":null,"location":{"name":"Atlanta"},"metadata":[{"id":14493121004,"name":"Stock Plan","value":null,"value_type":"single_select"}],"id":5831509004,"updated_at":"2026-08-17T01:36:48-04:00","requisition_id":null,"title":"Business Development Representative - ATL","company_name":"PagerDuty","first_published":"2026-03-18T12:17:15-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;PagerDuty, Inc. (NYSE: PD) is the global leader in AI-first digital operations. By automatically detecting, diagnosing, and remediating issues, the PagerDuty Platform orchestrates AI agents and automated workflows with context from over 750 integrations. Trusted by approximately two-thirds of the Fortune 100 and nearly half of the Fortune 500, PagerDuty is the industry standard for organizations scaling resilient, autonomous operations. Notable customers include Chipotle, Cloudflare, Docusign, Fox, Nvidia, Salesforce, Spotify, Zoom and more. We are growing rapidly and hiring top talent with leading AI skills across engineering, sales, product, marketing, and beyond as we build the leading digital operations platform.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Overview Of The Role\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty is seeking a Business Development Representative to join our diverse, customer-focused team! As Business Development Representative, you will report to a Manager of Sales Development and as part of a dynamic team, you\u0026#39;ll collaborate closely with our talented Account Executives, fueling their pipelines with promising leads and conquering territories together. Imagine the thrill of diving into the heart of the sales cycle, exploring every aspect and seizing captivating opportunities. With our fast-paced, high-volume environment, your energy will soar, and your organizational skills will shine like never before.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Get ready for an exhilarating adventure as a member of the PagerDuty Business Development team! You\u0026#39;ll be at the forefront of our Sales department, representing the prestigious PagerDuty brand and serving as the initial point of contact for our target accounts. Your role will be to ignite their interest through a modern approach to outbound prospecting, nurturing, educating and captivating them with the incredible value of PagerDuty\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This isn\u0026#39;t just a job—it\u0026#39;s an extraordinary chance to unleash your potential, make a significant impact, and be a true sales champion. Are you ready to embrace this exciting journey with us? Join PagerDuty\u0026#39;s Business Development team and prepare for an adventure like no other!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Key Responsibilities:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Value Selling-\u0026amp;nbsp; focus on highlighting the unique PD value and benefit our products and services can provide to a customer. It goes beyond just features and price, emphasizing the impact and solutions that address the customer\u0026#39;s specific needs or challenge\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Effectively communicate PagerDuty\u0026#39;s business value proposition to evaluate interest in making a purchase, demonstrating a strong passion for transformation and innovation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Quickly adapting to the Command of the Message (COM) selling model and employing solution selling/customer-centric sales method\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Sales Effectiveness- Establishing, overseeing and maintaining genuine connections with customers\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Consistently achieve sales goals, maintaining a proven track record of success.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exhibit strong collaboration and time management skills to maximize efficiency and productivity.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Sales Execution- Ensuring that one’s own and other’s work and information are complete and accurate; careful preparation for meetings and presentations; following up with others to ensure that agreements and commitments have been fulfilled to contribute to PagerDuty\u0026#39;s long-term strategic initiatives\u0026quot;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Utilize best practices in account development to strategically target enterprise accounts, leveraging various communication channels such as phone, email, video, and social technologies.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Employ a discovery process to engage in conversations with practitioners and management levels of our target accounts\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficiently use Salesforce, Sales Navigator, Outreach and Demandbase to optimize sales activities and focus.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Basic Qualifications:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Strong communication and interpersonal skills to effectively engage with potential customers and build relationships.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong organizational skills to manage and prioritize multiple leads and opportunities effectively.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Adaptability and resilience to thrive in a fast-paced and dynamic sales environment.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Passion for technology\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;1-2 Years experience in outbound prospecting\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Preferred Qualifications:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Prior sales development experience preferred\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience using salesforce.com preferred\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;BA/BS Degree\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Hesitant to apply?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We encourage you to submit your resume even if you don\u0026#39;t meet every requirement. We value potential and consider each candidate\u0026#39;s full professional story. Whether you\u0026#39;re exploring a career change or taking your next step, we look forward to reviewing your application. If this just isn’t the right role or time - sign up for \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/jobalerts\u0026quot;\u0026gt;job alerts\u0026lt;/a\u0026gt;!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Where we work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty operates a hybrid work model with \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/locations\u0026quot;\u0026gt;offices\u0026lt;/a\u0026gt; in 8 major cities: Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. While we offer flexibility within our established locations, we \u0026lt;strong\u0026gt;cannot\u0026lt;/strong\u0026gt; employ candidates residing in:\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location restrictions: \u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;Australia:\u0026lt;/strong\u0026gt; Northern Territory, Queensland, South Australia, Tasmania, Western Australia\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;Canada:\u0026lt;/strong\u0026gt; Alberta, Manitoba, Newfoundland, Northwest Territories, Nunavut, PEI, Quebec, Saskatchewan, Yukon\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;United States:\u0026lt;/strong\u0026gt; Alaska, Hawaii, Iowa, Louisiana, Mississippi, Nebraska, New Mexico, Oklahoma, Rhode Island, South Dakota, West Virginia, Wyoming\u0026lt;br\u0026gt;\u0026lt;em\u0026gt;Candidates must reside in an eligible location, which vary by role.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;How we work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://careers.pagerduty.com/#values\u0026quot;\u0026gt;Our values\u0026lt;/a\u0026gt; guide how we support customers, collaborate with colleagues, develop products, and foster a culture of belonging. They define not just our actions, but what it means to be Dutonian.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;People Leaders at PagerDuty are responsible for creating high performance environments that drive accountability. PagerDuty has four key dimensions that define our Leadership Impact: Lead Self, Lead the Team, Lead the Business, and Lead the Future. Each dimension has three associated competencies to give leaders a shared language for guiding their development, career, promotion, and succession planning discussions. Our Manager Expectations serve as a practical guide for managers to understand their responsibilities, prioritize their efforts, and drive engagement and performance.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What we offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a global organization, our total rewards approach is competitive with industry standards and aligned with local laws and regulations. Learn more, including country-specific offerings, on our \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/global-benefits\u0026quot;\u0026gt;benefits site\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your package may include:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive salary\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comprehensive benefits package\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible work arrangements\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Company equity*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;ESPP (Employee Stock Purchase Program)*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Retirement or pension plan*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Generous paid vacation time\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid holidays and sick leave\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Dutonian Wellness Days \u0026amp;amp; HibernationDuty - companywide paid days off in addition to PTO\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid volunteer time off: 20 hours per year\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Company-wide hack weeks\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Mental wellness programs\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;*Eligibility may vary by role, region, and tenure\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About PagerDuty\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. The PagerDuty Operations Cloud is an AI-powered platform that empowers business resilience and drives operational efficiency for enterprises. With a generative AI assistant at its core, PagerDuty empowers teams to detect and resolve issues in real time, orchestrate complex workflows, and drive continuous improvement across their digital operations. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always-on digital experiences to modern businesses\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty is Great Place to Work-certified™, a Fortune Best Workplace for Millennials, a Fortune Best Medium Workplace, a Fortune Best Workplace in Technology, and a top rated product on TrustRadius and G2.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Go behind-the-scenes on our \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/home\u0026quot;\u0026gt;careers site\u0026lt;/a\u0026gt; and @pagerduty on Instagram.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Additional Information\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status. Your privacy is important to us. By submitting an application, you confirm that you have read and understand PagerDuty\u0026#39;s \u0026lt;a href=\u0026quot;https://www.pagerduty.com/privacy-policy/\u0026quot;\u0026gt;Privacy Policy\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email accommodation@pagerduty.com and we will work with you to meet your accessibility needs.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty uses the E-Verify employment verification program.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4012303004,"name":"Sales","child_ids":[4012321004,4012320004,4012319004,4012318004,4012317004,4012316004,4012315004,4012314004,4012313004],"parent_id":null}],"offices":[],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/pagerduty/jobs/6211460004","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5224100004,"location":{"name":"San Francisco"},"metadata":[{"id":14493121004,"name":"Stock Plan","value":null,"value_type":"single_select"}],"id":6211460004,"updated_at":"2026-10-13T14:25:29-04:00","requisition_id":"EFY27624","title":"Business Development Representative - San Francisco","company_name":"PagerDuty","first_published":"2026-10-01T13:22:11-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;PagerDuty, Inc. (NYSE: PD) is the global leader in AI-first digital operations. By automatically detecting, diagnosing, and remediating issues, the PagerDuty Platform orchestrates AI agents and automated workflows with context from over 750 integrations. Trusted by approximately two-thirds of the Fortune 100 and nearly half of the Fortune 500, PagerDuty is the industry standard for organizations scaling resilient, autonomous operations. Notable customers include Chipotle, Cloudflare, Docusign, Fox, Nvidia, Salesforce, Spotify, Zoom and more. We are growing rapidly and hiring top talent with leading AI skills across engineering, sales, product, marketing, and beyond as we build the leading digital operations platform.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;About PagerDuty\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty is a global leader in digital operations management, trusted by over 30,000 organizations—including 70% of the Fortune 100—to keep their critical digital systems running. Built for enterprise reliability with 99.99% availability and 750+ ecosystem integrations, our platform empowers teams to prevent and resolve business-impacting incidents rapidly.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Overview of the Role\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty is seeking a Business Development Representative to join our sales team. Reporting to a Manager of Business Development, you will collaborate closely with Account Executives to build outbound pipeline and generate growth across net-new accounts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This is a unique, high-impact opportunity focused on driving \u0026lt;strong\u0026gt;greenfield business\u0026lt;/strong\u0026gt;. Beyond prospecting, you will gain hands-on, direct closing experience by managing and closing smaller, transactional deals—accelerating your path toward a full-cycle Account Executive career.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Who You Are\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We are looking for an ambitious professional who thrives in a fast-paced environment. To succeed in this role, you should be:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Hungry \u0026amp;amp; Goal-Oriented:\u0026lt;/strong\u0026gt; Driven to exceed targets, take on new challenges, and grow your sales career.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Coachable:\u0026lt;/strong\u0026gt; Eager to learn, seek feedback, and continually refine your sales craft.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Self-Started \u0026amp;amp; Disciplined:\u0026lt;/strong\u0026gt; Possess the internal drive to manage your time effectively and execute daily prospecting routines with consistency.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Work Location\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;This position follows a hybrid model with a minimum requirement of \u0026lt;strong\u0026gt;2 days per week in our San Francisco office\u0026lt;/strong\u0026gt;. Co-located collaboration allows our team to build strong working relationships, accelerate learning, and share best practices.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Key Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Outbound Prospecting \u0026amp;amp; Pipeline Generation\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Execute modern outbound prospecting strategies across phone, email, social, and video channels to generate qualified pipeline in greenfield accounts.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Conduct discovery calls with practitioners and management-level stakeholders to uncover pain points and qualify prospective opportunities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Adapt quickly to the Command of the Message (COM) framework and customer-centric value-selling methodologies.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Direct Selling \u0026amp;amp; Closing\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Manage full-cycle sales opportunities for transactional and velocity deals (e.g., smaller ARR/add-on opportunities), guiding prospects from initial discovery through contract signature to gain direct closing experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Effectively communicate PagerDuty’s core value proposition, demonstrating business impact beyond features and price.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Sales Operations \u0026amp;amp; Execution\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Maintain accurate account data, pipeline tracking, and sales records.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Leverage our modern tech stack to research accounts and optimize outbound outreach.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Tech Stack\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;You will work with leading sales and AI productivity tools, including:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;ZoomInfo\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;LinkedIn Sales Navigator\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Gong Engage\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Demandbase\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Claude\u0026lt;/strong\u0026gt; \u0026amp;amp; \u0026lt;strong\u0026gt;Gemini\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Salesforce\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Basic Qualifications\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Ability to execute consistent, high-volume daily outbound outreach across phone, email, and social channels.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent written and verbal communication skills with the confidence to engage technical practitioners and management decision-makers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong organizational and prioritization skills to handle multi-touch sequences and pipeline tracking efficiently.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to work from our \u0026lt;strong\u0026gt;San Francisco office a minimum of 2 days per week\u0026lt;/strong\u0026gt;.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Preferred Qualifications\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;1–2 years of experience in outbound sales prospecting, lead generation, or business development.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Prior experience in a SaaS or technology sales environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with sales engagement, revenue intelligence, and prospecting tools (e.g., Salesforce, Sales Navigator, Gong Engage).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;BA/BS degree or equivalent practical experience.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Compensation \u0026amp;amp; Benefits\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Base Salary Range:\u0026lt;/strong\u0026gt; $58,500 – $61,750 USD (plus commission/variable incentive compensation).\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Actual compensation depends on candidate location, relevant experience, and skills. Full details regarding commissions, equity, and benefits will be provided during the interview process.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Hesitant to apply?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We encourage you to submit your resume even if you don\u0026#39;t meet every requirement. We value potential and consider each candidate\u0026#39;s full professional story. Whether you\u0026#39;re exploring a career change or taking your next step, we look forward to reviewing your application. If this just isn’t the right role or time - sign up for \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/jobalerts\u0026quot;\u0026gt;job alerts\u0026lt;/a\u0026gt;!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Where we work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty operates a hybrid work model with \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/locations\u0026quot;\u0026gt;offices\u0026lt;/a\u0026gt; in 8 major cities: Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. While we offer flexibility within our established locations, we \u0026lt;strong\u0026gt;cannot\u0026lt;/strong\u0026gt; employ candidates residing in:\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location restrictions: \u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;Australia:\u0026lt;/strong\u0026gt; Northern Territory, Queensland, South Australia, Tasmania, Western Australia\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;Canada:\u0026lt;/strong\u0026gt; Alberta, Manitoba, Newfoundland, Northwest Territories, Nunavut, PEI, Quebec, Saskatchewan, Yukon\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;United States:\u0026lt;/strong\u0026gt; Alaska, Hawaii, Iowa, Louisiana, Mississippi, Nebraska, New Mexico, Oklahoma, Rhode Island, South Dakota, West Virginia, Wyoming\u0026lt;br\u0026gt;\u0026lt;em\u0026gt;Candidates must reside in an eligible location, which vary by role.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;How we work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://careers.pagerduty.com/#values\u0026quot;\u0026gt;Our values\u0026lt;/a\u0026gt; guide how we support customers, collaborate with colleagues, develop products, and foster a culture of belonging. They define not just our actions, but what it means to be Dutonian.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;People Leaders at PagerDuty are responsible for creating high performance environments that drive accountability. PagerDuty has four key dimensions that define our Leadership Impact: Lead Self, Lead the Team, Lead the Business, and Lead the Future. Each dimension has three associated competencies to give leaders a shared language for guiding their development, career, promotion, and succession planning discussions. Our Manager Expectations serve as a practical guide for managers to understand their responsibilities, prioritize their efforts, and drive engagement and performance.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What we offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a global organization, our total rewards approach is competitive with industry standards and aligned with local laws and regulations. Learn more, including country-specific offerings, on our \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/global-benefits\u0026quot;\u0026gt;benefits site\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your package may include:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive salary\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comprehensive benefits package\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible work arrangements\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Company equity*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;ESPP (Employee Stock Purchase Program)*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Retirement or pension plan*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Generous paid vacation time\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid holidays and sick leave\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Dutonian Wellness Days \u0026amp;amp; HibernationDuty - companywide paid days off in addition to PTO\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid volunteer time off: 20 hours per year\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Company-wide hack weeks\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Mental wellness programs\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;*Eligibility may vary by role, region, and tenure\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About PagerDuty\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. The PagerDuty Operations Cloud is an AI-powered platform that empowers business resilience and drives operational efficiency for enterprises. With a generative AI assistant at its core, PagerDuty empowers teams to detect and resolve issues in real time, orchestrate complex workflows, and drive continuous improvement across their digital operations. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always-on digital experiences to modern businesses\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty is Great Place to Work-certified™, a Fortune Best Workplace for Millennials, a Fortune Best Medium Workplace, a Fortune Best Workplace in Technology, and a top rated product on TrustRadius and G2.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Go behind-the-scenes on our \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/home\u0026quot;\u0026gt;careers site\u0026lt;/a\u0026gt; and @pagerduty on Instagram.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Additional Information\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status. Your privacy is important to us. By submitting an application, you confirm that you have read and understand PagerDuty\u0026#39;s \u0026lt;a href=\u0026quot;https://www.pagerduty.com/privacy-policy/\u0026quot;\u0026gt;Privacy Policy\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email accommodation@pagerduty.com and we will work with you to meet your accessibility needs.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty uses the E-Verify employment verification program.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4012318004,"name":"Sales Development","child_ids":[],"parent_id":4012303004}],"offices":[{"id":4005840004,"name":"San Francisco","location":"San Francisco, California, United States","child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/pagerduty/jobs/5831506004","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":null,"location":{"name":"San Francisco"},"metadata":[{"id":14493121004,"name":"Stock Plan","value":null,"value_type":"single_select"}],"id":5831506004,"updated_at":"2026-08-17T01:36:48-04:00","requisition_id":null,"title":"Business Development Representative - SF","company_name":"PagerDuty","first_published":"2026-03-18T12:15:46-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;PagerDuty, Inc. (NYSE: PD) is the global leader in AI-first digital operations. By automatically detecting, diagnosing, and remediating issues, the PagerDuty Platform orchestrates AI agents and automated workflows with context from over 750 integrations. Trusted by approximately two-thirds of the Fortune 100 and nearly half of the Fortune 500, PagerDuty is the industry standard for organizations scaling resilient, autonomous operations. Notable customers include Chipotle, Cloudflare, Docusign, Fox, Nvidia, Salesforce, Spotify, Zoom and more. We are growing rapidly and hiring top talent with leading AI skills across engineering, sales, product, marketing, and beyond as we build the leading digital operations platform.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Overview Of The Role\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty is seeking a Business Development Representative to join our diverse, customer-focused team! As Business Development Representative, you will report to a Manager of Sales Development and as part of a dynamic team, you\u0026#39;ll collaborate closely with our talented Account Executives, fueling their pipelines with promising leads and conquering territories together. Imagine the thrill of diving into the heart of the sales cycle, exploring every aspect and seizing captivating opportunities. With our fast-paced, high-volume environment, your energy will soar, and your organizational skills will shine like never before.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Get ready for an exhilarating adventure as a member of the PagerDuty Business Development team! You\u0026#39;ll be at the forefront of our Sales department, representing the prestigious PagerDuty brand and serving as the initial point of contact for our target accounts. Your role will be to ignite their interest through a modern approach to outbound prospecting, nurturing, educating and captivating them with the incredible value of PagerDuty\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This isn\u0026#39;t just a job—it\u0026#39;s an extraordinary chance to unleash your potential, make a significant impact, and be a true sales champion. Are you ready to embrace this exciting journey with us? Join PagerDuty\u0026#39;s Business Development team and prepare for an adventure like no other!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Key Responsibilities:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Value Selling-\u0026amp;nbsp; focus on highlighting the unique PD value and benefit our products and services can provide to a customer. It goes beyond just features and price, emphasizing the impact and solutions that address the customer\u0026#39;s specific needs or challenge\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Effectively communicate PagerDuty\u0026#39;s business value proposition to evaluate interest in making a purchase, demonstrating a strong passion for transformation and innovation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Quickly adapting to the Command of the Message (COM) selling model and employing solution selling/customer-centric sales method\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Sales Effectiveness- Establishing, overseeing and maintaining genuine connections with customers\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Consistently achieve sales goals, maintaining a proven track record of success.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exhibit strong collaboration and time management skills to maximize efficiency and productivity.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Sales Execution- Ensuring that one’s own and other’s work and information are complete and accurate; careful preparation for meetings and presentations; following up with others to ensure that agreements and commitments have been fulfilled to contribute to PagerDuty\u0026#39;s long-term strategic initiatives\u0026quot;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Utilize best practices in account development to strategically target enterprise accounts, leveraging various communication channels such as phone, email, video, and social technologies.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Employ a discovery process to engage in conversations with practitioners and management levels of our target accounts\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficiently use Salesforce, Sales Navigator, Outreach and Demandbase to optimize sales activities and focus.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Basic Qualifications:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Strong communication and interpersonal skills to effectively engage with potential customers and build relationships.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong organizational skills to manage and prioritize multiple leads and opportunities effectively.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Adaptability and resilience to thrive in a fast-paced and dynamic sales environment.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Passion for technology\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;1-2 Years experience in outbound prospecting\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Preferred Qualifications:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Prior sales development experience preferred\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience using salesforce.com preferred\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;BA/BS Degree\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Hesitant to apply?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We encourage you to submit your resume even if you don\u0026#39;t meet every requirement. We value potential and consider each candidate\u0026#39;s full professional story. Whether you\u0026#39;re exploring a career change or taking your next step, we look forward to reviewing your application. If this just isn’t the right role or time - sign up for \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/jobalerts\u0026quot;\u0026gt;job alerts\u0026lt;/a\u0026gt;!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Where we work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty operates a hybrid work model with \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/locations\u0026quot;\u0026gt;offices\u0026lt;/a\u0026gt; in 8 major cities: Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. While we offer flexibility within our established locations, we \u0026lt;strong\u0026gt;cannot\u0026lt;/strong\u0026gt; employ candidates residing in:\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location restrictions: \u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;Australia:\u0026lt;/strong\u0026gt; Northern Territory, Queensland, South Australia, Tasmania, Western Australia\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;Canada:\u0026lt;/strong\u0026gt; Alberta, Manitoba, Newfoundland, Northwest Territories, Nunavut, PEI, Quebec, Saskatchewan, Yukon\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;United States:\u0026lt;/strong\u0026gt; Alaska, Hawaii, Iowa, Louisiana, Mississippi, Nebraska, New Mexico, Oklahoma, Rhode Island, South Dakota, West Virginia, Wyoming\u0026lt;br\u0026gt;\u0026lt;em\u0026gt;Candidates must reside in an eligible location, which vary by role.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;How we work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://careers.pagerduty.com/#values\u0026quot;\u0026gt;Our values\u0026lt;/a\u0026gt; guide how we support customers, collaborate with colleagues, develop products, and foster a culture of belonging. They define not just our actions, but what it means to be Dutonian.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;People Leaders at PagerDuty are responsible for creating high performance environments that drive accountability. PagerDuty has four key dimensions that define our Leadership Impact: Lead Self, Lead the Team, Lead the Business, and Lead the Future. Each dimension has three associated competencies to give leaders a shared language for guiding their development, career, promotion, and succession planning discussions. Our Manager Expectations serve as a practical guide for managers to understand their responsibilities, prioritize their efforts, and drive engagement and performance.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What we offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a global organization, our total rewards approach is competitive with industry standards and aligned with local laws and regulations. Learn more, including country-specific offerings, on our \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/global-benefits\u0026quot;\u0026gt;benefits site\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your package may include:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive salary\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comprehensive benefits package\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible work arrangements\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Company equity*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;ESPP (Employee Stock Purchase Program)*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Retirement or pension plan*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Generous paid vacation time\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid holidays and sick leave\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Dutonian Wellness Days \u0026amp;amp; HibernationDuty - companywide paid days off in addition to PTO\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid volunteer time off: 20 hours per year\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Company-wide hack weeks\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Mental wellness programs\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;*Eligibility may vary by role, region, and tenure\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About PagerDuty\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. The PagerDuty Operations Cloud is an AI-powered platform that empowers business resilience and drives operational efficiency for enterprises. With a generative AI assistant at its core, PagerDuty empowers teams to detect and resolve issues in real time, orchestrate complex workflows, and drive continuous improvement across their digital operations. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always-on digital experiences to modern businesses\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty is Great Place to Work-certified™, a Fortune Best Workplace for Millennials, a Fortune Best Medium Workplace, a Fortune Best Workplace in Technology, and a top rated product on TrustRadius and G2.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Go behind-the-scenes on our \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/home\u0026quot;\u0026gt;careers site\u0026lt;/a\u0026gt; and @pagerduty on Instagram.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Additional Information\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status. Your privacy is important to us. By submitting an application, you confirm that you have read and understand PagerDuty\u0026#39;s \u0026lt;a href=\u0026quot;https://www.pagerduty.com/privacy-policy/\u0026quot;\u0026gt;Privacy Policy\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email accommodation@pagerduty.com and we will work with you to meet your accessibility needs.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty uses the E-Verify employment verification program.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4012303004,"name":"Sales","child_ids":[4012321004,4012320004,4012319004,4012318004,4012317004,4012316004,4012315004,4012314004,4012313004],"parent_id":null}],"offices":[],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/pagerduty/jobs/6217165004","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5225721004,"location":{"name":"San Francisco"},"metadata":[{"id":14493121004,"name":"Stock Plan","value":null,"value_type":"single_select"}],"id":6217165004,"updated_at":"2026-10-27T14:57:17-04:00","requisition_id":"EFY27631","title":"Commercial Lifecycle Marketing","company_name":"PagerDuty","first_published":"2026-10-27T14:57:17-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;PagerDuty, Inc. (NYSE: PD) is the global leader in AI-first digital operations. By automatically detecting, diagnosing, and remediating issues, the PagerDuty Platform orchestrates AI agents and automated workflows with context from over 750 integrations. Trusted by approximately two-thirds of the Fortune 100 and nearly half of the Fortune 500, PagerDuty is the industry standard for organizations scaling resilient, autonomous operations. Notable customers include Chipotle, Cloudflare, Docusign, Fox, Nvidia, Salesforce, Spotify, Zoom and more. We are growing rapidly and hiring top talent with leading AI skills across engineering, sales, product, marketing, and beyond as we build the leading digital operations platform.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;In this role, you\u0026#39;ll be responsible for designing, developing, and managing digital lifecycle programs for our 14k+ Commercial customers. You\u0026#39;ll work cross-functionally with Sales, Customer Success, Product, and Marketing to build automated journeys across email, in-app, and Slack that drive awareness, adoption, expansion, and retention. This is a data-heavy role: you\u0026#39;ll be expected to read the data, infer the next best step, and know when to pivot or proactively stop a program successfully communicating your recommendations with stakeholders.\u0026amp;nbsp; You\u0026#39;re comfortable using AI tools like Claude to prototype and build faster.\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Program Design \u0026amp;amp; Execution\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Build and manage automated email lifecycle journeys in both Marketo and Gong Engage, targeted at specific sales and customer success stages.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with Product to adjust and evolve the in-app experience with messaging, prompts, flows etc in order to drive specific customer outcomes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build messaging that deploys in Slack to drive product adoption.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Use AI tools (e.g., Claude) to prototype and speed up program design and build; design or leverage AI agents to support SDR, Sales, and/or CSM workflows where they add real leverage.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with Sales, Customer Success, Product, Marketing, and other internal teams to ensure program alignment with the overall customer journey.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Test small before you scale: validate results, then automate the journeys that work.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Data-Driven Decisions \u0026amp;amp; Reporting\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Continuously analyze customer engagement and usage data across the Commercial segment to infer next-best actions to decide what to build next, what to adjust, and what to pivot away from.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work independently, and with the data analytics team, to gather and interpret customer engagement data.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Implement A/B testing methodologies to continuously validate and improve program effectiveness.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Translate data into concrete, actionable recommendations\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Communicate program results and data-backed recommendations to senior leadership.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Automation \u0026amp;amp; Optimization\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Champion the use of automation and AI tools/platforms\u0026amp;nbsp; including Marketo, Gong Engage, Slack, and Claude — to streamline program execution and data collection.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Analyze performance metrics across email, in-app, and Slack channels to optimize campaign and program strategy.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;5+ years of experience in program management, marketing automation, or a related field.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hands-on experience building automated lifecycle email journeys in tools like Marketo and/or Gong Engage.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A genuinely data-heavy skill set: proven ability to dig into engagement/usage data, infer next steps, and know when to pivot or kill a program — not just report on outcomes after the fact. SQL proficiency required.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience building or deploying messaging in Slack (or a comparable workplace tool) to drive adoption.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Working fluency with AI tools (e.g., Claude or similar) to prototype and accelerate program design and build.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven track record designing and implementing successful, end-to-end customer lifecycle programs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfortable operating in a fast-moving, ambiguous environment — able to build a first version without a fully specified brief, test it, and iterate.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to work with remote teams and across time zones to develop strategies and foster a cohesive and creative work environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Advanced reporting and analytical skills; proficient in Excel, Gainsight, and Salesforce.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with A/B testing methodologies and reporting tools.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Nice to Have\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience designing or leveraging AI agents for SDR, Sales, and/or CSM use cases.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience building or configuring AI agents/workflows beyond a single tool (e.g., connecting AI agents to CRM or sales engagement platforms).\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p style=\u0026quot;margin: 0in; font-family: \u0026#39;Helvetica Neue\u0026#39;; font-size: 11.0pt;\u0026quot;\u0026gt;The base salary range for this position is \u0026lt;span class=\u0026quot;collapsed-field-text\u0026quot;\u0026gt;$110,000.00 - $166,100.00\u0026lt;/span\u0026gt;\u0026amp;nbsp;USD. This role may also be eligible for bonus, commission, equity, and/or benefits.\u0026lt;/p\u0026gt;\n\u0026lt;p style=\u0026quot;margin: 0in; font-family: \u0026#39;Helvetica Neue\u0026#39;; font-size: 11.0pt;\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p style=\u0026quot;margin: 0in; font-family: \u0026#39;Helvetica Neue\u0026#39;; font-size: 11.0pt;\u0026quot;\u0026gt;Our base salary ranges are determined by role, level, and location. The range, which is subject to change based on primary work location, reflects the minimum and maximum base salary we expect to pay newly hired employees for the position. Within the range, we determine pay for an individual based on a number of factors including market location, job-related knowledge, skills/competencies and experience.\u0026lt;/p\u0026gt;\n\u0026lt;p style=\u0026quot;margin: 0in; font-family: \u0026#39;Helvetica Neue\u0026#39;; font-size: 11.0pt;\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p style=\u0026quot;margin: 0in; font-family: \u0026#39;Helvetica Neue\u0026#39;; font-size: 11.0pt;\u0026quot;\u0026gt;Your recruiter can share more about the specific offerings for this role, as well as the salary range for your primary work location during the hiring process.\u0026lt;/p\u0026gt;\n\u0026lt;p style=\u0026quot;margin: 0in; font-family: \u0026#39;Helvetica Neue\u0026#39;; font-size: 11.0pt;\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p style=\u0026quot;margin: 0in; font-family: \u0026#39;Helvetica Neue\u0026#39;; font-size: 11.0pt;\u0026quot;\u0026gt;PagerDuty is a flexible, hybrid workplace. We embrace and encourage in-person working as an integral part of our culture. Both our employees and external research tells us that co-located collaboration strengthens connections, drives innovation, and accelerates learning.\u0026lt;/p\u0026gt;\n\u0026lt;p style=\u0026quot;margin: 0in; font-family: \u0026#39;Helvetica Neue\u0026#39;; font-size: 11.0pt;\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p style=\u0026quot;margin: 0in; font-family: \u0026#39;Helvetica Neue\u0026#39;; font-size: 11.0pt;\u0026quot;\u0026gt;This role is expected to come into our San Francisco office \u0026lt;span style=\u0026quot;font-weight: bold;\u0026quot;\u0026gt;two times per week\u0026lt;/span\u0026gt;, so you can thrive in your new role and fully embrace being a Dutonian!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Hesitant to apply?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We encourage you to submit your resume even if you don\u0026#39;t meet every requirement. We value potential and consider each candidate\u0026#39;s full professional story. Whether you\u0026#39;re exploring a career change or taking your next step, we look forward to reviewing your application. If this just isn’t the right role or time - sign up for \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/jobalerts\u0026quot;\u0026gt;job alerts\u0026lt;/a\u0026gt;!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Where we work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty operates a hybrid work model with \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/locations\u0026quot;\u0026gt;offices\u0026lt;/a\u0026gt; in 8 major cities: Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. While we offer flexibility within our established locations, we \u0026lt;strong\u0026gt;cannot\u0026lt;/strong\u0026gt; employ candidates residing in:\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location restrictions: \u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;Australia:\u0026lt;/strong\u0026gt; Northern Territory, Queensland, South Australia, Tasmania, Western Australia\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;Canada:\u0026lt;/strong\u0026gt; Alberta, Manitoba, Newfoundland, Northwest Territories, Nunavut, PEI, Quebec, Saskatchewan, Yukon\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;United States:\u0026lt;/strong\u0026gt; Alaska, Hawaii, Iowa, Louisiana, Mississippi, Nebraska, New Mexico, Oklahoma, Rhode Island, South Dakota, West Virginia, Wyoming\u0026lt;br\u0026gt;\u0026lt;em\u0026gt;Candidates must reside in an eligible location, which vary by role.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;How we work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://careers.pagerduty.com/#values\u0026quot;\u0026gt;Our values\u0026lt;/a\u0026gt; guide how we support customers, collaborate with colleagues, develop products, and foster a culture of belonging. They define not just our actions, but what it means to be Dutonian.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;People Leaders at PagerDuty are responsible for creating high performance environments that drive accountability. PagerDuty has four key dimensions that define our Leadership Impact: Lead Self, Lead the Team, Lead the Business, and Lead the Future. Each dimension has three associated competencies to give leaders a shared language for guiding their development, career, promotion, and succession planning discussions. Our Manager Expectations serve as a practical guide for managers to understand their responsibilities, prioritize their efforts, and drive engagement and performance.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What we offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a global organization, our total rewards approach is competitive with industry standards and aligned with local laws and regulations. Learn more, including country-specific offerings, on our \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/global-benefits\u0026quot;\u0026gt;benefits site\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your package may include:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive salary\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comprehensive benefits package\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible work arrangements\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Company equity*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;ESPP (Employee Stock Purchase Program)*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Retirement or pension plan*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Generous paid vacation time\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid holidays and sick leave\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Dutonian Wellness Days \u0026amp;amp; HibernationDuty - companywide paid days off in addition to PTO\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid volunteer time off: 20 hours per year\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Company-wide hack weeks\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Mental wellness programs\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;*Eligibility may vary by role, region, and tenure\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About PagerDuty\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. The PagerDuty Operations Cloud is an AI-powered platform that empowers business resilience and drives operational efficiency for enterprises. With a generative AI assistant at its core, PagerDuty empowers teams to detect and resolve issues in real time, orchestrate complex workflows, and drive continuous improvement across their digital operations. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always-on digital experiences to modern businesses\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty is Great Place to Work-certified™, a Fortune Best Workplace for Millennials, a Fortune Best Medium Workplace, a Fortune Best Workplace in Technology, and a top rated product on TrustRadius and G2.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Go behind-the-scenes on our \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/home\u0026quot;\u0026gt;careers site\u0026lt;/a\u0026gt; and @pagerduty on Instagram.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Additional Information\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status. Your privacy is important to us. By submitting an application, you confirm that you have read and understand PagerDuty\u0026#39;s \u0026lt;a href=\u0026quot;https://www.pagerduty.com/privacy-policy/\u0026quot;\u0026gt;Privacy Policy\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email accommodation@pagerduty.com and we will work with you to meet your accessibility needs.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty uses the E-Verify employment verification program.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4012305004,"name":"Customer Success","child_ids":[4012306004,4012307004,4012308004,4012309004,4012310004,4012311004],"parent_id":null}],"offices":[{"id":4005840004,"name":"San Francisco","location":"San Francisco, California, United States","child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/pagerduty/jobs/6231165004","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5231136004,"location":{"name":"Santiago"},"metadata":[{"id":14493121004,"name":"Stock Plan","value":null,"value_type":"single_select"}],"id":6231165004,"updated_at":"2026-10-22T13:19:28-04:00","requisition_id":"EFY27643","title":"Customer Success Manager","company_name":"PagerDuty","first_published":"2026-10-22T13:19:28-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;PagerDuty, Inc. (NYSE: PD) is the global leader in AI-first digital operations. By automatically detecting, diagnosing, and remediating issues, the PagerDuty Platform orchestrates AI agents and automated workflows with context from over 750 integrations. Trusted by approximately two-thirds of the Fortune 100 and nearly half of the Fortune 500, PagerDuty is the industry standard for organizations scaling resilient, autonomous operations. Notable customers include Chipotle, Cloudflare, Docusign, Fox, Nvidia, Salesforce, Spotify, Zoom and more. We are growing rapidly and hiring top talent with leading AI skills across engineering, sales, product, marketing, and beyond as we build the leading digital operations platform.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;PagerDuty is seeking an \u0026lt;strong\u0026gt;Enterprise Customer Success Manager\u0026lt;/strong\u0026gt; to join our talented, customer-focused team! As an Enterprise Customer Success Manager, you will report to the Customer Success leadership team and partner closely with sales, product, and expert services teams to serve as a trusted advisor to our enterprise customers, building executive-level relationships and guiding customers through their digital transformation journey while driving adoption of real-time operations. This is an exciting opportunity to work with complex enterprise customers across various market segments and solution complexities, directly impacting their business outcomes and growth. The ideal candidate has extensive B2B SaaS experience with strong consulting skills and the ability to influence C-level stakeholders.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;KEY RESPONSIBILITIES\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Build and foster executive-level trusted advisor relationships with customers\u0026#39; IT, Engineering, and Support organizations to accelerate their digital journey\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrate hands-on PagerDuty product knowledge by applying it to customers\u0026#39; business priorities and guiding them on process, people, and change management best practices\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Produce and execute comprehensive adoption paths showing current state, target future state with timeline while proactively identifying risks and building mitigation plans\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deliver business value and innovation by understanding customers\u0026#39; opportunities to reduce costs and drive growth, recommending additional expert services when appropriate\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead cross-functional post-sales teams to deliver seamless customer experiences while preparing and facilitating business reviews, training sessions, and strategic interactions\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;BASIC QUALIFICATIONS\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;5+ years of relevant industry expertise in a dynamic, customer-facing role within B2B SaaS organizations\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong consulting skills with proven results working as a trusted advisor to drive business value for customers\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to drive effective and influential conversations at C-level with experience facilitating difficult discussions and handling objections\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience building business value ROI models and forecasting risk, renewal, and expansion within customer portfolios\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Advanced written and verbal English communication skills\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;PREFERRED QUALIFICATIONS\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Solid understanding of IT enterprise architecture, DevOps principles, and modern IT monitoring\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working in a DevOps environment or with companies transitioning to DevOps\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven ability to represent the voice of the customer to inform sales processes and product roadmap\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience proactively communicating technical product changes, degradations, and updates to enterprise stakeholders\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong presentation and facilitation skills for webinars, demos, and strategic customer interactions\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty is a flexible,\u0026lt;strong\u0026gt; hybrid workplace\u0026lt;/strong\u0026gt;. We embrace and encourage in-person working as an integral part of our culture. Both our employees and external research tell us that co-located collaboration strengthens connections, drives innovation, and accelerates learning.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;For external applicants, including employee referrals, this role is expected to come into our Santiago office 2 times per week, so they can thrive in their new role and fully embrace being a Dutonian!\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Hesitant to apply?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We encourage you to submit your resume even if you don\u0026#39;t meet every requirement. We value potential and consider each candidate\u0026#39;s full professional story. Whether you\u0026#39;re exploring a career change or taking your next step, we look forward to reviewing your application. If this just isn’t the right role or time - sign up for \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/jobalerts\u0026quot;\u0026gt;job alerts\u0026lt;/a\u0026gt;!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Where we work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty operates a hybrid work model with \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/locations\u0026quot;\u0026gt;offices\u0026lt;/a\u0026gt; in 8 major cities: Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. While we offer flexibility within our established locations, we \u0026lt;strong\u0026gt;cannot\u0026lt;/strong\u0026gt; employ candidates residing in:\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location restrictions: \u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;Australia:\u0026lt;/strong\u0026gt; Northern Territory, Queensland, South Australia, Tasmania, Western Australia\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;Canada:\u0026lt;/strong\u0026gt; Alberta, Manitoba, Newfoundland, Northwest Territories, Nunavut, PEI, Quebec, Saskatchewan, Yukon\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;United States:\u0026lt;/strong\u0026gt; Alaska, Hawaii, Iowa, Louisiana, Mississippi, Nebraska, New Mexico, Oklahoma, Rhode Island, South Dakota, West Virginia, Wyoming\u0026lt;br\u0026gt;\u0026lt;em\u0026gt;Candidates must reside in an eligible location, which vary by role.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;How we work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://careers.pagerduty.com/#values\u0026quot;\u0026gt;Our values\u0026lt;/a\u0026gt; guide how we support customers, collaborate with colleagues, develop products, and foster a culture of belonging. They define not just our actions, but what it means to be Dutonian.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;People Leaders at PagerDuty are responsible for creating high performance environments that drive accountability. PagerDuty has four key dimensions that define our Leadership Impact: Lead Self, Lead the Team, Lead the Business, and Lead the Future. Each dimension has three associated competencies to give leaders a shared language for guiding their development, career, promotion, and succession planning discussions. Our Manager Expectations serve as a practical guide for managers to understand their responsibilities, prioritize their efforts, and drive engagement and performance.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What we offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a global organization, our total rewards approach is competitive with industry standards and aligned with local laws and regulations. Learn more, including country-specific offerings, on our \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/global-benefits\u0026quot;\u0026gt;benefits site\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your package may include:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive salary\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comprehensive benefits package\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible work arrangements\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Company equity*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;ESPP (Employee Stock Purchase Program)*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Retirement or pension plan*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Generous paid vacation time\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid holidays and sick leave\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Dutonian Wellness Days \u0026amp;amp; HibernationDuty - companywide paid days off in addition to PTO\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid volunteer time off: 20 hours per year\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Company-wide hack weeks\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Mental wellness programs\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;*Eligibility may vary by role, region, and tenure\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About PagerDuty\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. The PagerDuty Operations Cloud is an AI-powered platform that empowers business resilience and drives operational efficiency for enterprises. With a generative AI assistant at its core, PagerDuty empowers teams to detect and resolve issues in real time, orchestrate complex workflows, and drive continuous improvement across their digital operations. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always-on digital experiences to modern businesses\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty is Great Place to Work-certified™, a Fortune Best Workplace for Millennials, a Fortune Best Medium Workplace, a Fortune Best Workplace in Technology, and a top rated product on TrustRadius and G2.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Go behind-the-scenes on our \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/home\u0026quot;\u0026gt;careers site\u0026lt;/a\u0026gt; and @pagerduty on Instagram.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Additional Information\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status. Your privacy is important to us. By submitting an application, you confirm that you have read and understand PagerDuty\u0026#39;s \u0026lt;a href=\u0026quot;https://www.pagerduty.com/privacy-policy/\u0026quot;\u0026gt;Privacy Policy\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email accommodation@pagerduty.com and we will work with you to meet your accessibility needs.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty uses the E-Verify employment verification program.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4012310004,"name":"Success","child_ids":[],"parent_id":4012305004}],"offices":[{"id":4043325004,"name":"Santiago","location":null,"child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/pagerduty/jobs/6183981004","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5211699004,"location":{"name":"San Francisco"},"metadata":[{"id":14493121004,"name":"Stock Plan","value":null,"value_type":"single_select"}],"id":6183981004,"updated_at":"2026-09-30T10:30:43-04:00","requisition_id":"EFY27604","title":"Designer, Motion \u0026 Brand","company_name":"PagerDuty","first_published":"2026-09-30T10:30:43-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;PagerDuty, Inc. (NYSE: PD) is the global leader in AI-first digital operations. By automatically detecting, diagnosing, and remediating issues, the PagerDuty Platform orchestrates AI agents and automated workflows with context from over 750 integrations. Trusted by approximately two-thirds of the Fortune 100 and nearly half of the Fortune 500, PagerDuty is the industry standard for organizations scaling resilient, autonomous operations. Notable customers include Chipotle, Cloudflare, Docusign, Fox, Nvidia, Salesforce, Spotify, Zoom and more. We are growing rapidly and hiring top talent with leading AI skills across engineering, sales, product, marketing, and beyond as we build the leading digital operations platform.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;PagerDuty\u0026#39;s Brand team is hiring a \u0026lt;strong\u0026gt;Designer, Motion \u0026amp;amp; Brand\u0026lt;/strong\u0026gt; to join our in-house creative team, reporting to the Art Director. This is a generalist role with a strong emphasis on motion design — you\u0026#39;ll spend a good chunk of your time animating for social, web, and campaign work, but you\u0026#39;ll also flex into static ad design, decks, and other creative requests as they come up. We\u0026#39;re looking for someone who leads with AI-first thinking and isn\u0026#39;t afraid to push the envelope — bringing fresh, unexpected ideas to everything from ads and video to presentations and event booths. \u0026lt;strong\u0026gt;This role is based in the San Francisco area and works from our SF office two days a week.\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;KEY RESPONSIBILITIES\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Design and animate motion content (social cuts, ads, sizzle reels, animated templates) for brand and campaign initiatives\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Design static creative — digital ads, social graphics, presentation templates, event collateral, and other on-brand assets\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with the Art Director and creative project manager to scope, prioritize, and deliver work through our monday.com creative request pipeline\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain brand consistency across all deliverables, working within existing brand guidelines and design systems\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate cross-functionally with Comms, Marketing, Events and other teams\u0026#39; stakeholders to understand briefs and deliver polished creative on tight timelines\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage multiple concurrent projects and shift priorities as new requests come in\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bring bold, fresh AI ideas and leverage AI tools like Claude and Gemini to speed up ideation, concepting, and production of ads and video to decks and physical event/booth design — helping the team turn complex ideas into finished creative faster, and using them to explore directions a traditional workflow might not get to\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;BASIC QUALIFICATIONS\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;3–5 years of professional graphic design experience, ideally in-house or agency\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Motion design skills (After Effects or similar) — comfortable animating from concept to final export\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Video editing expertise — comfortable cutting and assembling footage for social, campaign, executive content, and event content\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong static design chops: typography, layout, and visual storytelling\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Sharp attention to detail and consistency, especially working within brand guidelines\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficiency in Adobe Creative Suite (After Effects, Photoshop, Illustrator) and Figma\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;An AI-first mindset — enthusiasm for using tools like Claude, Gemini, or similar not just to speed up production, but to expand what\u0026#39;s creatively possible\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to work efficiently across a variety of request types — from quick-turn social assets to more involved campaign pieces\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Adept at collaborating across diverse teams—from C-suite executives to regional marketing and product groups—adapting engagement styles to translate ambiguous, high-stakes asks into clear, impactful, and on-brand creative\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong communication and collaboration skills; comfortable taking feedback and iterating quickly\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Portfolio demonstrating both motion and static design work required (bonus points for work that shows creative risk-taking or novel use of AI tools in the process)\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;PREFERRED QUALIFICATIONS\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience with brand systems or design ops tools\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with project management tools like monday.com\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Illustration or 3D motion skills\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The base salary range for this position is 99,000 - 166,100 USD. This role may also be eligible for bonus, commission, equity, and/or benefits.\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our base salary ranges are determined by role, level, and location. The range, which is subject to change based on primary work location, reflects the minimum and maximum base salary we expect to pay newly hired employees for the position. Within the range, we determine pay for an individual based on a number of factors including market location, job-related knowledge, skills/competencies and experience.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Your recruiter can share more about the specific offerings for this role, as well as the salary range for your primary work location during the hiring process.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Hesitant to apply?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We encourage you to submit your resume even if you don\u0026#39;t meet every requirement. We value potential and consider each candidate\u0026#39;s full professional story. Whether you\u0026#39;re exploring a career change or taking your next step, we look forward to reviewing your application. If this just isn’t the right role or time - sign up for \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/jobalerts\u0026quot;\u0026gt;job alerts\u0026lt;/a\u0026gt;!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Where we work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty operates a hybrid work model with \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/locations\u0026quot;\u0026gt;offices\u0026lt;/a\u0026gt; in 8 major cities: Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. While we offer flexibility within our established locations, we \u0026lt;strong\u0026gt;cannot\u0026lt;/strong\u0026gt; employ candidates residing in:\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location restrictions: \u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;Australia:\u0026lt;/strong\u0026gt; Northern Territory, Queensland, South Australia, Tasmania, Western Australia\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;Canada:\u0026lt;/strong\u0026gt; Alberta, Manitoba, Newfoundland, Northwest Territories, Nunavut, PEI, Quebec, Saskatchewan, Yukon\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;United States:\u0026lt;/strong\u0026gt; Alaska, Hawaii, Iowa, Louisiana, Mississippi, Nebraska, New Mexico, Oklahoma, Rhode Island, South Dakota, West Virginia, Wyoming\u0026lt;br\u0026gt;\u0026lt;em\u0026gt;Candidates must reside in an eligible location, which vary by role.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;How we work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://careers.pagerduty.com/#values\u0026quot;\u0026gt;Our values\u0026lt;/a\u0026gt; guide how we support customers, collaborate with colleagues, develop products, and foster a culture of belonging. They define not just our actions, but what it means to be Dutonian.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;People Leaders at PagerDuty are responsible for creating high performance environments that drive accountability. PagerDuty has four key dimensions that define our Leadership Impact: Lead Self, Lead the Team, Lead the Business, and Lead the Future. Each dimension has three associated competencies to give leaders a shared language for guiding their development, career, promotion, and succession planning discussions. Our Manager Expectations serve as a practical guide for managers to understand their responsibilities, prioritize their efforts, and drive engagement and performance.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What we offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a global organization, our total rewards approach is competitive with industry standards and aligned with local laws and regulations. Learn more, including country-specific offerings, on our \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/global-benefits\u0026quot;\u0026gt;benefits site\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your package may include:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive salary\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comprehensive benefits package\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible work arrangements\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Company equity*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;ESPP (Employee Stock Purchase Program)*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Retirement or pension plan*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Generous paid vacation time\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid holidays and sick leave\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Dutonian Wellness Days \u0026amp;amp; HibernationDuty - companywide paid days off in addition to PTO\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid volunteer time off: 20 hours per year\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Company-wide hack weeks\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Mental wellness programs\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;*Eligibility may vary by role, region, and tenure\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About PagerDuty\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. The PagerDuty Operations Cloud is an AI-powered platform that empowers business resilience and drives operational efficiency for enterprises. With a generative AI assistant at its core, PagerDuty empowers teams to detect and resolve issues in real time, orchestrate complex workflows, and drive continuous improvement across their digital operations. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always-on digital experiences to modern businesses\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty is Great Place to Work-certified™, a Fortune Best Workplace for Millennials, a Fortune Best Medium Workplace, a Fortune Best Workplace in Technology, and a top rated product on TrustRadius and G2.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Go behind-the-scenes on our \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/home\u0026quot;\u0026gt;careers site\u0026lt;/a\u0026gt; and @pagerduty on Instagram.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Additional Information\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status. Your privacy is important to us. By submitting an application, you confirm that you have read and understand PagerDuty\u0026#39;s \u0026lt;a href=\u0026quot;https://www.pagerduty.com/privacy-policy/\u0026quot;\u0026gt;Privacy Policy\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email accommodation@pagerduty.com and we will work with you to meet your accessibility needs.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty uses the E-Verify employment verification program.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4012331004,"name":"Marketing","child_ids":[4012333004,4012336004,4012332004,4012334004,4012335004],"parent_id":null}],"offices":[{"id":4005840004,"name":"San Francisco","location":"San Francisco, California, United States","child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/pagerduty/jobs/6151874004","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5201936004,"location":{"name":"Santiago"},"metadata":[{"id":14493121004,"name":"Stock Plan","value":null,"value_type":"single_select"}],"id":6151874004,"updated_at":"2026-10-01T13:16:17-04:00","requisition_id":"EFY27586","title":"Director, Customer Success and Country Manager","company_name":"PagerDuty","first_published":"2026-08-24T14:46:57-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;PagerDuty, Inc. (NYSE: PD) is the global leader in AI-first digital operations. By automatically detecting, diagnosing, and remediating issues, the PagerDuty Platform orchestrates AI agents and automated workflows with context from over 750 integrations. Trusted by approximately two-thirds of the Fortune 100 and nearly half of the Fortune 500, PagerDuty is the industry standard for organizations scaling resilient, autonomous operations. Notable customers include Chipotle, Cloudflare, Docusign, Fox, Nvidia, Salesforce, Spotify, Zoom and more. We are growing rapidly and hiring top talent with leading AI skills across engineering, sales, product, marketing, and beyond as we build the leading digital operations platform.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Country Manager, Director - Customer Success\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;About the Role\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty is seeking an experienced CSG leader and Chile Country Manager to lead our Chilean team and Santiago office. This role provides direct leadership for PagerDuty’s Customer Success, Support, and Professional Services teams located in Chile, as well as cross-functional leadership for Engineering, Solutions Consulting, Marketing, Finance, IT, and other resident functions. This role serves as PagerDuty\u0026#39;s senior on-site leader in Chile, ensuring a unified culture and smooth day-to-day operations while each cross-functional team continues to report into its respective global leadership structure.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Key Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Serve as the senior on-site leader for PagerDuty\u0026#39;s Santiago office, providing direct leadership for Customer Success, Support and Professional Services teams (within our Customer Success Group) as well as cross-functional leadership across Engineering, Customer Success, Renewal Management, Marketing, and other resident teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead the local Support and Services teams to accelerate customer success by collaborating with sales \u0026amp;amp; customers on deployments, and ensuring a unified customer experience to maximize revenue and minimize churn/downgrade, tracking success with KPI metrics such as churn and downgrades, net expansion, and operating margin.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Act as the primary local liaison between site-based teams and their respective global functional leaders, ensuring alignment with global strategy while surfacing and addressing local needs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own site operations, including facilities, workplace policies, local compliance, and overall employee experience for the Santiago office.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with People/HR teams on local hiring, onboarding, retention, and talent development strategies tailored to the Chilean labor market.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive employee engagement and culture-building initiatives that unite diverse functional teams under a shared site identity.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Represent PagerDuty externally in Chile, building relationships with local government bodies, industry groups, vendors, and community partners as needed.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensure compliance with Chilean labor law, tax, and regulatory requirements in partnership with Legal and Finance.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage the local operating budget and site-level spend.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Track and report on office health metrics (engagement, retention, growth) to executive leadership at HQ.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Act as an escalation point and problem-solver for cross-functional issues, helping resolve friction between site-based teams and their global counterparts.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;10+ years of progressive leadership experience, including prior Customer Service and Support experience and site, country, or general management roles, within SaaS or technology companies.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Previous experience leading post-sales customer support and services teams, tracking success with KPI metrics such as churn and downgrades, net expansion, and operating margin.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated ability to lead and influence cross-functional teams without direct subject-matter expertise in every function represented (e.g., engineering, support, marketing).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fluent in both Spanish and English, written and verbal.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong understanding of the Chilean business environment, labor market, and regulatory landscape.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven track record managing site operations for a larger workforce.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent stakeholder management skills, with experience partnering closely with functional executives at a company headquarters.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bachelor\u0026#39;s degree required; MBA or equivalent advanced degree preferred.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience operating in a high-growth or scaling technology organization is a plus.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;What Success Looks Like\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;A cohesive, engaged Santiago office culture that operates smoothly across functional lines.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A retained, engaged Customer Services and Support team that aligns with PagerDuty’s global priorities and enables customer success\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong, trusted relationships with HQ functional leaders and consistent, proactive communication on local needs and risks.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Site operations, compliance, and budget management running reliably with no material gaps.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Measurable improvement in local retention and employee satisfaction over time.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p style=\u0026quot;margin: 0in; font-family: \u0026#39;Helvetica Neue\u0026#39;; font-size: 11.0pt;\u0026quot;\u0026gt;PagerDuty is a flexible, hybrid workplace. We embrace and encourage in-person working as an integral part of our culture. Both our employees and external research tells us that co-located collaboration strengthens connections, drives innovation, and accelerates learning.\u0026lt;/p\u0026gt;\n\u0026lt;p style=\u0026quot;margin: 0in; font-family: \u0026#39;Helvetica Neue\u0026#39;; font-size: 11.0pt;\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p style=\u0026quot;margin: 0in; font-family: \u0026#39;Helvetica Neue\u0026#39;; font-size: 11.0pt;\u0026quot;\u0026gt;This role is expected to come into our Santiago office \u0026lt;span style=\u0026quot;font-weight: bold;\u0026quot;\u0026gt;two times per week\u0026lt;/span\u0026gt;, so you can thrive in your new role and fully embrace being a Dutonian!\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Hesitant to apply?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We encourage you to submit your resume even if you don\u0026#39;t meet every requirement. We value potential and consider each candidate\u0026#39;s full professional story. Whether you\u0026#39;re exploring a career change or taking your next step, we look forward to reviewing your application. If this just isn’t the right role or time - sign up for \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/jobalerts\u0026quot;\u0026gt;job alerts\u0026lt;/a\u0026gt;!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Where we work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty operates a hybrid work model with \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/locations\u0026quot;\u0026gt;offices\u0026lt;/a\u0026gt; in 8 major cities: Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. While we offer flexibility within our established locations, we \u0026lt;strong\u0026gt;cannot\u0026lt;/strong\u0026gt; employ candidates residing in:\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location restrictions: \u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;Australia:\u0026lt;/strong\u0026gt; Northern Territory, Queensland, South Australia, Tasmania, Western Australia\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;Canada:\u0026lt;/strong\u0026gt; Alberta, Manitoba, Newfoundland, Northwest Territories, Nunavut, PEI, Quebec, Saskatchewan, Yukon\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;United States:\u0026lt;/strong\u0026gt; Alaska, Hawaii, Iowa, Louisiana, Mississippi, Nebraska, New Mexico, Oklahoma, Rhode Island, South Dakota, West Virginia, Wyoming\u0026lt;br\u0026gt;\u0026lt;em\u0026gt;Candidates must reside in an eligible location, which vary by role.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;How we work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://careers.pagerduty.com/#values\u0026quot;\u0026gt;Our values\u0026lt;/a\u0026gt; guide how we support customers, collaborate with colleagues, develop products, and foster a culture of belonging. They define not just our actions, but what it means to be Dutonian.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;People Leaders at PagerDuty are responsible for creating high performance environments that drive accountability. PagerDuty has four key dimensions that define our Leadership Impact: Lead Self, Lead the Team, Lead the Business, and Lead the Future. Each dimension has three associated competencies to give leaders a shared language for guiding their development, career, promotion, and succession planning discussions. Our Manager Expectations serve as a practical guide for managers to understand their responsibilities, prioritize their efforts, and drive engagement and performance.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What we offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a global organization, our total rewards approach is competitive with industry standards and aligned with local laws and regulations. Learn more, including country-specific offerings, on our \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/global-benefits\u0026quot;\u0026gt;benefits site\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your package may include:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive salary\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comprehensive benefits package\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible work arrangements\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Company equity*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;ESPP (Employee Stock Purchase Program)*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Retirement or pension plan*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Generous paid vacation time\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid holidays and sick leave\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Dutonian Wellness Days \u0026amp;amp; HibernationDuty - companywide paid days off in addition to PTO\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid volunteer time off: 20 hours per year\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Company-wide hack weeks\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Mental wellness programs\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;*Eligibility may vary by role, region, and tenure\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About PagerDuty\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. The PagerDuty Operations Cloud is an AI-powered platform that empowers business resilience and drives operational efficiency for enterprises. With a generative AI assistant at its core, PagerDuty empowers teams to detect and resolve issues in real time, orchestrate complex workflows, and drive continuous improvement across their digital operations. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always-on digital experiences to modern businesses\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty is Great Place to Work-certified™, a Fortune Best Workplace for Millennials, a Fortune Best Medium Workplace, a Fortune Best Workplace in Technology, and a top rated product on TrustRadius and G2.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Go behind-the-scenes on our \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/home\u0026quot;\u0026gt;careers site\u0026lt;/a\u0026gt; and @pagerduty on Instagram.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Additional Information\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status. Your privacy is important to us. By submitting an application, you confirm that you have read and understand PagerDuty\u0026#39;s \u0026lt;a href=\u0026quot;https://www.pagerduty.com/privacy-policy/\u0026quot;\u0026gt;Privacy Policy\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email accommodation@pagerduty.com and we will work with you to meet your accessibility needs.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty uses the E-Verify employment verification program.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4012305004,"name":"Customer Success","child_ids":[4012306004,4012307004,4012308004,4012309004,4012310004,4012311004],"parent_id":null}],"offices":[{"id":4043325004,"name":"Santiago","location":null,"child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/pagerduty/jobs/6161066004","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5204532004,"location":{"name":"San Francisco"},"metadata":[{"id":14493121004,"name":"Stock Plan","value":"New Hire Stock - Shares","value_type":"single_select"}],"id":6161066004,"updated_at":"2026-10-19T10:43:09-04:00","requisition_id":"EFY27596","title":"Director, Sales Planning","company_name":"PagerDuty","first_published":"2026-08-25T03:15:11-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;PagerDuty, Inc. (NYSE: PD) is the global leader in AI-first digital operations. By automatically detecting, diagnosing, and remediating issues, the PagerDuty Platform orchestrates AI agents and automated workflows with context from over 750 integrations. Trusted by approximately two-thirds of the Fortune 100 and nearly half of the Fortune 500, PagerDuty is the industry standard for organizations scaling resilient, autonomous operations. Notable customers include Chipotle, Cloudflare, Docusign, Fox, Nvidia, Salesforce, Spotify, Zoom and more. We are growing rapidly and hiring top talent with leading AI skills across engineering, sales, product, marketing, and beyond as we build the leading digital operations platform.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Why We Need You\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are seeking a Director of Sales Planning, Compensation \u0026amp;amp; Analytics who will serve as a strategic partner to our Senior Sales Leaders. This role is integral to our commitment to revenue growth, with responsibilities encompassing sales planning, forecasting, compensation design, headcount investments and quota coverage. As our Director of Sales Planning, Compensation \u0026amp;amp; Analytics, you will be reporting to the VP, Field Operations, leading the charge in the development, implementation, and ongoing refinement of sales strategies, programs, and initiatives.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The perfect candidate has experience working in fast-paced, high-growth environments and possesses a comprehensive understanding of diverse sales metrics, processes, and tools. Proficiency in enterprise selling processes, SaaS, and digital sales metrics is highly desirable. We are looking for a leader who can identify and implement improvements in all aspects of sales operations, with a particular emphasis on sales planning.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role demands a combination of strong operational skills, deep analytical abilities, and the capacity to provide strategic support to our sales leadership teams. Your focus will be managing functions crucial to our go-to-market strategy and sales-related initiatives aimed at driving enablement and productivity.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;How You Contribute to Our Vision: Key Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;GTM \u0026amp;amp; Sales Planning\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Own the annual and in-year planning calendar with Sales, Finance, and People. Deliver territories, quotas, and comp plans that are ready on day one of the fiscal year.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build capacity and coverage models that turn bookings/ARR targets into headcount, ramp, and productivity assumptions across field, inside/digital, product-led, and partner motions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead account segmentation, territory design, and account assignment rules. Find where we\u0026#39;re over- or under-covered and recommend fixes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Set and allocate quotas across segments, geographies, and roles, balancing top-down targets against bottom-up opportunity. Own quota-relief and adjustment governance.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build scenario models that show leaders the tradeoffs among headcount, coverage, quota, productivity, cost of sales, and revenue before they decide.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Sales Compensation Design \u0026amp;amp; Governance\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Design role-based incentive plans (pay mix, measures and weights, thresholds, accelerators, caps, SPIFs) that reward the behaviors our strategy depends on, such as new logo, expansion, multi-product, and retention.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with Finance, Total Rewards, and Legal on plan cost modeling, market benchmarking, and approvals. Run the compensation governance committee.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain clear, consistent policies for crediting, splits, territory transfers, windfalls, clawbacks, and exceptions. Resolve disputes fairly and quickly.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own plan documents, rollout, and field enablement so every seller understands how they\u0026#39;re measured and paid.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Compensation Operations\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Oversee the full monthly and quarterly commission cycle (crediting, calculation, validation, approval, payout) with high accuracy and on-time delivery.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own the incentive compensation management (ICM) platform and the data flows among Salesforce, billing, HRIS, and payroll.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Design and maintain controls, documentation, and audit readiness, including SOX compliance and support to Accounting on ASC 340-40 commission capitalization.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Set service levels for seller inquiries and track operational KPIs such as payout accuracy, cycle time, exception volume, and dispute resolution time.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Sales Analytics \u0026amp;amp; Insights\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Measure plan and program effectiveness: attainment distribution, pay-for-performance alignment, cost of sales, productivity, ramp time, and seller retention. Turn findings into changes for the next cycle.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with Sales Operations and Finance on forecasting methodology, pipeline coverage, and bookings and capacity inputs to the forecast.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Define and govern core GTM metrics as a single source of truth, and deliver executive reporting for QBRs, board materials, and operating reviews.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Answer ad hoc strategic questions from the CRO and sales leaders with clear, decision-ready analysis.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Systems, Automation \u0026amp;amp; AI\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Work with GTM Systems/Business Technology to improve our planning, analytics, and ICM stack (Salesforce, Anaplan, Clari, Tableau, and ICM tooling).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Use automation and AI to speed up territory and quota modeling, catch commission anomalies, and give sellers self-serve visibility into attainment and earnings.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Leadership\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Build, lead, and develop a high-performing team of managers and analysts. Set clear goals, operating rhythms, and career paths.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build alignment across Sales, Finance, People, Marketing, Customer Success, and Product on GTM strategy and process improvements.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What Success Looks Like in Year One\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;The next fiscal year\u0026#39;s territories, quotas, and comp plans are designed, modeled, approved, and communicated before the year starts.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Commission payouts run on a predictable calendar with measurably lower errors, disputes, and manual work.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Leadership has a trusted, regular view of plan effectiveness, capacity, and productivity that it uses to make investment decisions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A documented governance model (planning calendar, policies, exception process, controls) holds up in audit and scales as we grow.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Minimum Requirements\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;10+ years of progressive experience in Sales/Revenue Operations, GTM planning, sales compensation, or business strategy and analytics.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;5+ years in a B2B SaaS environment, ideally with multiple sales motions (enterprise, commercial, digital/PLG, partner).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hands-on ownership of territory design, quota setting, and sales compensation plan design; experience running or overseeing commission operations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;4+ years leading and developing teams, including managers or senior individual contributors.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Track record of presenting recommendations and modeling tradeoffs to executive leadership and earning their trust.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Advanced financial modeling and analytical skills; fluency with Salesforce data and comfort with SQL or similar tools.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Preferred Qualifications\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Salesforce power user; experience with Anaplan (or similar planning platform), Clari, and Tableau.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience administering or implementing an ICM platform (e.g., Xactly, CaptivateIQ, Varicent, Spiff, Anaplan ICM, Pigment).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Working knowledge of SOX controls and ASC 606 / ASC 340-40 as they relate to commissions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with usage- or consumption-based, multi-product, or hybrid PLG and sales-led models.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Practical experience applying AI and automation to planning, analytics, or compensation workflows.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;WorldatWork Certified Sales Compensation Professional (CSCP) or similar credential.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Skills \u0026amp;amp; Attributes\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Strategic thinker who is still willing to dig into the details.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Clear, concise communicator in writing and in the room, with the credibility to push back on senior leaders and say no when needed.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Builds a high-performing, metrics-driven, and inclusive team culture.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong judgment on fairness and consistency, balancing policy against practical business needs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Handles ambiguity well and brings structure and repeatable process to complex, cross-functional work.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The base salary range for this position is 147,000 - 246,400 USD. This role may also be eligible for bonus, commission, equity, and/or benefits.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our base salary ranges are determined by role, level, and location. The range, which is subject to change based on primary work location, reflects the minimum and maximum base salary we expect to pay newly hired employees for the position. \u0026amp;nbsp;Within the range, we determine pay for an individual based on a number of factors including market location, job-related knowledge, skills/competencies and experience.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Your recruiter can share more about the specific offerings for this role, as well as the salary range for your primary work location during the hiring process.\u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Hesitant to apply?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We encourage you to submit your resume even if you don\u0026#39;t meet every requirement. We value potential and consider each candidate\u0026#39;s full professional story. Whether you\u0026#39;re exploring a career change or taking your next step, we look forward to reviewing your application. If this just isn’t the right role or time - sign up for \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/jobalerts\u0026quot;\u0026gt;job alerts\u0026lt;/a\u0026gt;!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Where we work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty operates a hybrid work model with \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/locations\u0026quot;\u0026gt;offices\u0026lt;/a\u0026gt; in 8 major cities: Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. While we offer flexibility within our established locations, we \u0026lt;strong\u0026gt;cannot\u0026lt;/strong\u0026gt; employ candidates residing in:\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location restrictions: \u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;Australia:\u0026lt;/strong\u0026gt; Northern Territory, Queensland, South Australia, Tasmania, Western Australia\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;Canada:\u0026lt;/strong\u0026gt; Alberta, Manitoba, Newfoundland, Northwest Territories, Nunavut, PEI, Quebec, Saskatchewan, Yukon\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;United States:\u0026lt;/strong\u0026gt; Alaska, Hawaii, Iowa, Louisiana, Mississippi, Nebraska, New Mexico, Oklahoma, Rhode Island, South Dakota, West Virginia, Wyoming\u0026lt;br\u0026gt;\u0026lt;em\u0026gt;Candidates must reside in an eligible location, which vary by role.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;How we work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://careers.pagerduty.com/#values\u0026quot;\u0026gt;Our values\u0026lt;/a\u0026gt; guide how we support customers, collaborate with colleagues, develop products, and foster a culture of belonging. They define not just our actions, but what it means to be Dutonian.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;People Leaders at PagerDuty are responsible for creating high performance environments that drive accountability. PagerDuty has four key dimensions that define our Leadership Impact: Lead Self, Lead the Team, Lead the Business, and Lead the Future. Each dimension has three associated competencies to give leaders a shared language for guiding their development, career, promotion, and succession planning discussions. Our Manager Expectations serve as a practical guide for managers to understand their responsibilities, prioritize their efforts, and drive engagement and performance.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What we offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a global organization, our total rewards approach is competitive with industry standards and aligned with local laws and regulations. Learn more, including country-specific offerings, on our \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/global-benefits\u0026quot;\u0026gt;benefits site\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your package may include:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive salary\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comprehensive benefits package\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible work arrangements\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Company equity*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;ESPP (Employee Stock Purchase Program)*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Retirement or pension plan*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Generous paid vacation time\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid holidays and sick leave\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Dutonian Wellness Days \u0026amp;amp; HibernationDuty - companywide paid days off in addition to PTO\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid volunteer time off: 20 hours per year\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Company-wide hack weeks\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Mental wellness programs\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;*Eligibility may vary by role, region, and tenure\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About PagerDuty\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. The PagerDuty Operations Cloud is an AI-powered platform that empowers business resilience and drives operational efficiency for enterprises. With a generative AI assistant at its core, PagerDuty empowers teams to detect and resolve issues in real time, orchestrate complex workflows, and drive continuous improvement across their digital operations. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always-on digital experiences to modern businesses\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty is Great Place to Work-certified™, a Fortune Best Workplace for Millennials, a Fortune Best Medium Workplace, a Fortune Best Workplace in Technology, and a top rated product on TrustRadius and G2.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Go behind-the-scenes on our \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/home\u0026quot;\u0026gt;careers site\u0026lt;/a\u0026gt; and @pagerduty on Instagram.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Additional Information\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status. Your privacy is important to us. By submitting an application, you confirm that you have read and understand PagerDuty\u0026#39;s \u0026lt;a href=\u0026quot;https://www.pagerduty.com/privacy-policy/\u0026quot;\u0026gt;Privacy Policy\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email accommodation@pagerduty.com and we will work with you to meet your accessibility needs.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty uses the E-Verify employment verification program.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4012315004,"name":"Sales Operations","child_ids":[],"parent_id":4012303004}],"offices":[{"id":4005840004,"name":"San Francisco","location":"San Francisco, California, United States","child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/pagerduty/jobs/6239636004","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5229094004,"location":{"name":"Atlanta"},"metadata":[{"id":14493121004,"name":"Stock Plan","value":"New Hire Stock - Shares","value_type":"single_select"}],"id":6239636004,"updated_at":"2026-11-04T15:07:12-05:00","requisition_id":"EFY27641","title":"Director, Sales Strategy \u0026 Operations","company_name":"PagerDuty","first_published":"2026-10-30T13:28:43-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;PagerDuty, Inc. (NYSE: PD) is the global leader in AI-first digital operations. By automatically detecting, diagnosing, and remediating issues, the PagerDuty Platform orchestrates AI agents and automated workflows with context from over 750 integrations. Trusted by approximately two-thirds of the Fortune 100 and nearly half of the Fortune 500, PagerDuty is the industry standard for organizations scaling resilient, autonomous operations. Notable customers include Chipotle, Cloudflare, Docusign, Fox, Nvidia, Salesforce, Spotify, Zoom and more. We are growing rapidly and hiring top talent with leading AI skills across engineering, sales, product, marketing, and beyond as we build the leading digital operations platform.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;PagerDuty is seeking a Director, Sales \u0026amp;amp; Customer Success Operations – Americas to serve as a senior operator and trusted advisor to our Americas Sales and Customer Success leadership. Reporting to the VP, Field Operations, you will lead sales planning and translate company strategy into a scalable, repeatable Americas go-to-market engine spanning the full customer lifecycle across Commercial, Mid-Market, and Enterprise segments. This role looks beyond the current quarter: you will anticipate what the business needs next quarter, next fiscal year, and beyond, while running the operating cadence and forecast rigor that keep the region on track today.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You will lead a team of sales and customer success operations professionals and a portfolio of strategic go-to-market initiatives. You will not own the sales or customer success technology stack; instead, you will partner closely with IT, Applications, and other stakeholders to evolve the processes and systems that support the Americas Sales and Customer Success organizations.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;KEY RESPONSIBILITIES\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Sales Operations\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Partner with Sales leadership to execute on key imperatives\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive seller productivity and remove friction from the sales motion\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Run the operating cadence: forecast calls, pipeline inspection, deal reviews, QBRs, exec readouts\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Improve forecast accuracy and pipeline health\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support\u0026amp;nbsp; the design of\u0026amp;nbsp; overage models, territories, segmentation, quotas, and capacity planning\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support Sales compensation, headcount, and incentive design with Finance and People\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Serve as the primary strategic and operating partner to Americas Sales leadership, translating company and regional priorities into clear plans and driving execution on key business imperatives.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own the Americas sales operating cadence, including weekly forecast calls, pipeline inspection, deal reviews, QBRs, and executive performance readouts, with clear insights, actions, and accountability.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive seller and front-line manager productivity by identifying friction in the sales motion, simplifying processes, and scaling best practices across segments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Improve forecast accuracy and pipeline health through consistent inspection standards, stage definitions, and leading-indicator reporting.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Look ahead across quarters to anticipate business performance, pipeline coverage, and resource needs, and recommend actions before gaps emerge.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Customer Success Operations\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Serve as the operating partner to Americas Customer Success leadership on retention, adoption, and expansion priorities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own Customer Success operating metrics and reporting (gross and net revenue retention, churn, renewal rates, expansion, adoption, and customer health) and drive the actions that improve them.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Design and operationalize customer lifecycle processes, including Sales-to-CS handoffs, onboarding, health scoring, success planning, renewal management, and escalation/risk playbooks.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own renewal and retention forecasting and CSM book-of-business design, including customer-to-CSM coverage ratios.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own CS metrics: GRR/NRR, churn, renewals, expansion, adoption, and health\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lifecycle processes: Sales-to-CS handoff, onboarding, health scoring, success plans, renewals, risk playbooks\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;CSM book-of-business design and coverage ratios\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Improve renewal and retention forecasting\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support CS compensation, headcount, and incentive design with Finance and People\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Insights, Systems \u0026amp;amp; Leadership\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Translate complex plans into compelling narratives for the VP, Field Operations, Americas Sales and CS leadership, and the Executive Leadership Team.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify bottlenecks and streamline processes to improve decision speed, seller productivity, and CSM efficiency, including where AI and automation can help.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with IT, Applications, and other stakeholders to evolve the processes and tools supporting Americas Sales and CS, defining requirements and priorities without owning the systems roadmap.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead, coach, and develop a high-performing team of sales and customer success operations and strategy professionals.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;PREFERRED QUALIFICATIONS\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;The ideal candidate will have extensive experience in GTM strategy and operations, ideally in the cloud computing space\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;They will have a passion for problem-solving and an ability to think strategically and execute methodically, while identifying the root cause for the identified problems\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;They should have an aptitude for analytics and data-driven decision-making, and a proven track record of driving successful GTM strategies that include both Product Led Growth and Enterprise Selling motions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated willingness to perform basic tasks such as creating analytics and writing communications, while also conducting sophisticated work for Senior Executives\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Curiosity about business and customers (why do customers do what they do); customer-focused in running Strategy \u0026amp;amp; Operations\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Understanding of various sales tools, how to leverage them effectively, and consult GTM stakeholders on how to properly leverage them to maximize efficiency and selling motions\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;BASIC QUALIFICATIONS\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;10+ years in management consulting, sales, customer success, or business operations, GTM strategy, or business planning in enterprise software or large-scale tech\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;SaaS/Consumption experience with deep understanding of ARR and consumption models and their metrics (bookings, pipeline coverage, GRR/NRR, churn, expansion)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;3+ years of direct people management leading sales ops, CS ops, strategy, or analytics teams\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Track record leading sales planning and running the sales operating cadence with senior Sales leaders\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Track record driving new-business and renewal forecasting, pipeline analytics, and performance governance with senior Sales and CS leaders\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Coverage models, territory and book-of-business governance, quota setting, and capacity planning for a multi-segment Sales and CS org\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Customer lifecycle programs: health scoring, onboarding, renewal management, churn mitigation\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong command of metrics and business modeling\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Executive-level communication with VP- and C-level audiences\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hands-on operator balancing strategy and execution\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Translating business needs into requirements for IT and Applications\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bachelor\u0026#39;s degree in Business, Finance, Economics, or a related quantitative field\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;PREFERRED QUALIFICATIONS\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;MBA or equivalent advanced degree\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Management consulting or corporate strategy experience in GTM, sales effectiveness, or customer retention\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Business Manager, Chief of Staff, or operating leader supporting Sales or CS executives\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Managing a portfolio of 6–12 month initiatives in a matrixed org\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Building scaled or digital CS motions for long-tail segments\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Using AI tools to improve analysis, forecasting, or workflows\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Salesforce, Tableau, Anaplan, Gong, Snowflake\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The base salary range for this position is 147,000 - 222,000 USD. \u0026lt;/strong\u0026gt;This role may also be eligible for bonus, commission, equity, and/or benefits.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our base salary ranges are determined by role, level, and location. The range, which is subject to change based on primary work location, reflects the minimum and maximum base salary we expect to pay newly hired employees for the position. Within the range, we determine pay for an individual based on a number of factors including market location, job-related knowledge, skills/competencies and experience.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Your recruiter can share more about the specific offerings for this role, as well as the salary range for your primary work location during the hiring process.\u0026lt;/p\u0026gt;\n\u0026lt;p style=\u0026quot;margin: 0in; font-family: \u0026#39;Helvetica Neue\u0026#39;; font-size: 11.0pt;\u0026quot;\u0026gt;PagerDuty is a flexible, hybrid workplace. We embrace and encourage in-person working as an integral part of our culture. Both our employees and external research tells us that co-located collaboration strengthens connections, drives innovation, and accelerates learning.\u0026lt;/p\u0026gt;\n\u0026lt;p style=\u0026quot;margin: 0in; font-family: \u0026#39;Helvetica Neue\u0026#39;; font-size: 11.0pt;\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p style=\u0026quot;margin: 0in; font-family: \u0026#39;Helvetica Neue\u0026#39;; font-size: 11.0pt;\u0026quot;\u0026gt;This role is expected to come into our Atlanta office \u0026lt;span style=\u0026quot;font-weight: bold;\u0026quot;\u0026gt;two times per week\u0026lt;/span\u0026gt;, so you can thrive in your new role and fully embrace being a Dutonian!\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Hesitant to apply?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We encourage you to submit your resume even if you don\u0026#39;t meet every requirement. We value potential and consider each candidate\u0026#39;s full professional story. Whether you\u0026#39;re exploring a career change or taking your next step, we look forward to reviewing your application. If this just isn’t the right role or time - sign up for \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/jobalerts\u0026quot;\u0026gt;job alerts\u0026lt;/a\u0026gt;!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Where we work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty operates a hybrid work model with \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/locations\u0026quot;\u0026gt;offices\u0026lt;/a\u0026gt; in 8 major cities: Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. While we offer flexibility within our established locations, we \u0026lt;strong\u0026gt;cannot\u0026lt;/strong\u0026gt; employ candidates residing in:\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location restrictions: \u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;Australia:\u0026lt;/strong\u0026gt; Northern Territory, Queensland, South Australia, Tasmania, Western Australia\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;Canada:\u0026lt;/strong\u0026gt; Alberta, Manitoba, Newfoundland, Northwest Territories, Nunavut, PEI, Quebec, Saskatchewan, Yukon\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;United States:\u0026lt;/strong\u0026gt; Alaska, Hawaii, Iowa, Louisiana, Mississippi, Nebraska, New Mexico, Oklahoma, Rhode Island, South Dakota, West Virginia, Wyoming\u0026lt;br\u0026gt;\u0026lt;em\u0026gt;Candidates must reside in an eligible location, which vary by role.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;How we work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://careers.pagerduty.com/#values\u0026quot;\u0026gt;Our values\u0026lt;/a\u0026gt; guide how we support customers, collaborate with colleagues, develop products, and foster a culture of belonging. They define not just our actions, but what it means to be Dutonian.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;People Leaders at PagerDuty are responsible for creating high performance environments that drive accountability. PagerDuty has four key dimensions that define our Leadership Impact: Lead Self, Lead the Team, Lead the Business, and Lead the Future. Each dimension has three associated competencies to give leaders a shared language for guiding their development, career, promotion, and succession planning discussions. Our Manager Expectations serve as a practical guide for managers to understand their responsibilities, prioritize their efforts, and drive engagement and performance.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What we offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a global organization, our total rewards approach is competitive with industry standards and aligned with local laws and regulations. Learn more, including country-specific offerings, on our \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/global-benefits\u0026quot;\u0026gt;benefits site\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your package may include:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive salary\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comprehensive benefits package\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible work arrangements\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Company equity*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;ESPP (Employee Stock Purchase Program)*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Retirement or pension plan*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Generous paid vacation time\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid holidays and sick leave\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Dutonian Wellness Days \u0026amp;amp; HibernationDuty - companywide paid days off in addition to PTO\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid volunteer time off: 20 hours per year\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Company-wide hack weeks\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Mental wellness programs\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;*Eligibility may vary by role, region, and tenure\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About PagerDuty\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. The PagerDuty Operations Cloud is an AI-powered platform that empowers business resilience and drives operational efficiency for enterprises. With a generative AI assistant at its core, PagerDuty empowers teams to detect and resolve issues in real time, orchestrate complex workflows, and drive continuous improvement across their digital operations. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always-on digital experiences to modern businesses\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty is Great Place to Work-certified™, a Fortune Best Workplace for Millennials, a Fortune Best Medium Workplace, a Fortune Best Workplace in Technology, and a top rated product on TrustRadius and G2.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Go behind-the-scenes on our \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/home\u0026quot;\u0026gt;careers site\u0026lt;/a\u0026gt; and @pagerduty on Instagram.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Additional Information\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status. Your privacy is important to us. By submitting an application, you confirm that you have read and understand PagerDuty\u0026#39;s \u0026lt;a href=\u0026quot;https://www.pagerduty.com/privacy-policy/\u0026quot;\u0026gt;Privacy Policy\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email accommodation@pagerduty.com and we will work with you to meet your accessibility needs.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty uses the E-Verify employment verification program.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4012303004,"name":"Sales","child_ids":[4012321004,4012314004,4012315004,4012320004,4012316004,4012319004,4012317004,4012318004,4012313004],"parent_id":null}],"offices":[{"id":4005842004,"name":"Atlanta","location":"Atlanta, Georgia, United States","child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/pagerduty/jobs/6225139004","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5229094004,"location":{"name":"San Francisco"},"metadata":[{"id":14493121004,"name":"Stock Plan","value":"New Hire Stock - Shares","value_type":"single_select"}],"id":6225139004,"updated_at":"2026-11-04T15:06:41-05:00","requisition_id":"EFY27641","title":"Director, Sales Strategy \u0026 Operations","company_name":"PagerDuty","first_published":"2026-10-19T18:00:05-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;PagerDuty, Inc. (NYSE: PD) is the global leader in AI-first digital operations. By automatically detecting, diagnosing, and remediating issues, the PagerDuty Platform orchestrates AI agents and automated workflows with context from over 750 integrations. Trusted by approximately two-thirds of the Fortune 100 and nearly half of the Fortune 500, PagerDuty is the industry standard for organizations scaling resilient, autonomous operations. Notable customers include Chipotle, Cloudflare, Docusign, Fox, Nvidia, Salesforce, Spotify, Zoom and more. We are growing rapidly and hiring top talent with leading AI skills across engineering, sales, product, marketing, and beyond as we build the leading digital operations platform.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;PagerDuty is seeking a Director, Sales \u0026amp;amp; Customer Success Operations – Americas to serve as a senior operator and trusted advisor to our Americas Sales and Customer Success leadership. Reporting to the VP, Field Operations, you will lead sales planning and translate company strategy into a scalable, repeatable Americas go-to-market engine spanning the full customer lifecycle across Commercial, Mid-Market, and Enterprise segments. This role looks beyond the current quarter: you will anticipate what the business needs next quarter, next fiscal year, and beyond, while running the operating cadence and forecast rigor that keep the region on track today.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You will lead a team of sales and customer success operations professionals and a portfolio of strategic go-to-market initiatives. You will not own the sales or customer success technology stack; instead, you will partner closely with IT, Applications, and other stakeholders to evolve the processes and systems that support the Americas Sales and Customer Success organizations.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;KEY RESPONSIBILITIES\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Sales Operations\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Partner with Sales leadership to execute on key imperatives\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive seller productivity and remove friction from the sales motion\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Run the operating cadence: forecast calls, pipeline inspection, deal reviews, QBRs, exec readouts\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Improve forecast accuracy and pipeline health\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support\u0026amp;nbsp; the design of\u0026amp;nbsp; overage models, territories, segmentation, quotas, and capacity planning\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support Sales compensation, headcount, and incentive design with Finance and People\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Serve as the primary strategic and operating partner to Americas Sales leadership, translating company and regional priorities into clear plans and driving execution on key business imperatives.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own the Americas sales operating cadence, including weekly forecast calls, pipeline inspection, deal reviews, QBRs, and executive performance readouts, with clear insights, actions, and accountability.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive seller and front-line manager productivity by identifying friction in the sales motion, simplifying processes, and scaling best practices across segments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Improve forecast accuracy and pipeline health through consistent inspection standards, stage definitions, and leading-indicator reporting.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Look ahead across quarters to anticipate business performance, pipeline coverage, and resource needs, and recommend actions before gaps emerge.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Customer Success Operations\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Serve as the operating partner to Americas Customer Success leadership on retention, adoption, and expansion priorities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own Customer Success operating metrics and reporting (gross and net revenue retention, churn, renewal rates, expansion, adoption, and customer health) and drive the actions that improve them.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Design and operationalize customer lifecycle processes, including Sales-to-CS handoffs, onboarding, health scoring, success planning, renewal management, and escalation/risk playbooks.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own renewal and retention forecasting and CSM book-of-business design, including customer-to-CSM coverage ratios.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own CS metrics: GRR/NRR, churn, renewals, expansion, adoption, and health\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lifecycle processes: Sales-to-CS handoff, onboarding, health scoring, success plans, renewals, risk playbooks\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;CSM book-of-business design and coverage ratios\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Improve renewal and retention forecasting\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support CS compensation, headcount, and incentive design with Finance and People\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Insights, Systems \u0026amp;amp; Leadership\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Translate complex plans into compelling narratives for the VP, Field Operations, Americas Sales and CS leadership, and the Executive Leadership Team.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify bottlenecks and streamline processes to improve decision speed, seller productivity, and CSM efficiency, including where AI and automation can help.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with IT, Applications, and other stakeholders to evolve the processes and tools supporting Americas Sales and CS, defining requirements and priorities without owning the systems roadmap.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead, coach, and develop a high-performing team of sales and customer success operations and strategy professionals.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;PREFERRED QUALIFICATIONS\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;The ideal candidate will have extensive experience in GTM strategy and operations, ideally in the cloud computing space\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;They will have a passion for problem-solving and an ability to think strategically and execute methodically, while identifying the root cause for the identified problems\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;They should have an aptitude for analytics and data-driven decision-making, and a proven track record of driving successful GTM strategies that include both Product Led Growth and Enterprise Selling motions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated willingness to perform basic tasks such as creating analytics and writing communications, while also conducting sophisticated work for Senior Executives\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Curiosity about business and customers (why do customers do what they do); customer-focused in running Strategy \u0026amp;amp; Operations\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Understanding of various sales tools, how to leverage them effectively, and consult GTM stakeholders on how to properly leverage them to maximize efficiency and selling motions\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;BASIC QUALIFICATIONS\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;10+ years in management consulting, sales, customer success, or business operations, GTM strategy, or business planning in enterprise software or large-scale tech\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;SaaS/Consumption experience with deep understanding of ARR and consumption models and their metrics (bookings, pipeline coverage, GRR/NRR, churn, expansion)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;3+ years of direct people management leading sales ops, CS ops, strategy, or analytics teams\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Track record leading sales planning and running the sales operating cadence with senior Sales leaders\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Track record driving new-business and renewal forecasting, pipeline analytics, and performance governance with senior Sales and CS leaders\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Coverage models, territory and book-of-business governance, quota setting, and capacity planning for a multi-segment Sales and CS org\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Customer lifecycle programs: health scoring, onboarding, renewal management, churn mitigation\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong command of metrics and business modeling\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Executive-level communication with VP- and C-level audiences\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hands-on operator balancing strategy and execution\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Translating business needs into requirements for IT and Applications\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bachelor\u0026#39;s degree in Business, Finance, Economics, or a related quantitative field\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;PREFERRED QUALIFICATIONS\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;MBA or equivalent advanced degree\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Management consulting or corporate strategy experience in GTM, sales effectiveness, or customer retention\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Business Manager, Chief of Staff, or operating leader supporting Sales or CS executives\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Managing a portfolio of 6–12 month initiatives in a matrixed org\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Building scaled or digital CS motions for long-tail segments\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Using AI tools to improve analysis, forecasting, or workflows\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Salesforce, Tableau, Anaplan, Gong, Snowflake\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The base salary range for this position is 147,000 - 246,400 USD. \u0026lt;/strong\u0026gt;This role may also be eligible for bonus, commission, equity, and/or benefits.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our base salary ranges are determined by role, level, and location. The range, which is subject to change based on primary work location, reflects the minimum and maximum base salary we expect to pay newly hired employees for the position. Within the range, we determine pay for an individual based on a number of factors including market location, job-related knowledge, skills/competencies and experience.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Your recruiter can share more about the specific offerings for this role, as well as the salary range for your primary work location during the hiring process.\u0026lt;/p\u0026gt;\n\u0026lt;p style=\u0026quot;margin: 0in; font-family: \u0026#39;Helvetica Neue\u0026#39;; font-size: 11.0pt;\u0026quot;\u0026gt;PagerDuty is a flexible, hybrid workplace. We embrace and encourage in-person working as an integral part of our culture. Both our employees and external research tells us that co-located collaboration strengthens connections, drives innovation, and accelerates learning.\u0026lt;/p\u0026gt;\n\u0026lt;p style=\u0026quot;margin: 0in; font-family: \u0026#39;Helvetica Neue\u0026#39;; font-size: 11.0pt;\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p style=\u0026quot;margin: 0in; font-family: \u0026#39;Helvetica Neue\u0026#39;; font-size: 11.0pt;\u0026quot;\u0026gt;This role is expected to come into our San Francisco office \u0026lt;span style=\u0026quot;font-weight: bold;\u0026quot;\u0026gt;two times per week\u0026lt;/span\u0026gt;, so you can thrive in your new role and fully embrace being a Dutonian!\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Hesitant to apply?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We encourage you to submit your resume even if you don\u0026#39;t meet every requirement. We value potential and consider each candidate\u0026#39;s full professional story. Whether you\u0026#39;re exploring a career change or taking your next step, we look forward to reviewing your application. If this just isn’t the right role or time - sign up for \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/jobalerts\u0026quot;\u0026gt;job alerts\u0026lt;/a\u0026gt;!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Where we work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty operates a hybrid work model with \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/locations\u0026quot;\u0026gt;offices\u0026lt;/a\u0026gt; in 8 major cities: Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. While we offer flexibility within our established locations, we \u0026lt;strong\u0026gt;cannot\u0026lt;/strong\u0026gt; employ candidates residing in:\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location restrictions: \u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;Australia:\u0026lt;/strong\u0026gt; Northern Territory, Queensland, South Australia, Tasmania, Western Australia\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;Canada:\u0026lt;/strong\u0026gt; Alberta, Manitoba, Newfoundland, Northwest Territories, Nunavut, PEI, Quebec, Saskatchewan, Yukon\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;United States:\u0026lt;/strong\u0026gt; Alaska, Hawaii, Iowa, Louisiana, Mississippi, Nebraska, New Mexico, Oklahoma, Rhode Island, South Dakota, West Virginia, Wyoming\u0026lt;br\u0026gt;\u0026lt;em\u0026gt;Candidates must reside in an eligible location, which vary by role.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;How we work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://careers.pagerduty.com/#values\u0026quot;\u0026gt;Our values\u0026lt;/a\u0026gt; guide how we support customers, collaborate with colleagues, develop products, and foster a culture of belonging. They define not just our actions, but what it means to be Dutonian.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;People Leaders at PagerDuty are responsible for creating high performance environments that drive accountability. PagerDuty has four key dimensions that define our Leadership Impact: Lead Self, Lead the Team, Lead the Business, and Lead the Future. Each dimension has three associated competencies to give leaders a shared language for guiding their development, career, promotion, and succession planning discussions. Our Manager Expectations serve as a practical guide for managers to understand their responsibilities, prioritize their efforts, and drive engagement and performance.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What we offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a global organization, our total rewards approach is competitive with industry standards and aligned with local laws and regulations. Learn more, including country-specific offerings, on our \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/global-benefits\u0026quot;\u0026gt;benefits site\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your package may include:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive salary\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comprehensive benefits package\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible work arrangements\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Company equity*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;ESPP (Employee Stock Purchase Program)*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Retirement or pension plan*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Generous paid vacation time\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid holidays and sick leave\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Dutonian Wellness Days \u0026amp;amp; HibernationDuty - companywide paid days off in addition to PTO\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid volunteer time off: 20 hours per year\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Company-wide hack weeks\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Mental wellness programs\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;*Eligibility may vary by role, region, and tenure\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About PagerDuty\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. The PagerDuty Operations Cloud is an AI-powered platform that empowers business resilience and drives operational efficiency for enterprises. With a generative AI assistant at its core, PagerDuty empowers teams to detect and resolve issues in real time, orchestrate complex workflows, and drive continuous improvement across their digital operations. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always-on digital experiences to modern businesses\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty is Great Place to Work-certified™, a Fortune Best Workplace for Millennials, a Fortune Best Medium Workplace, a Fortune Best Workplace in Technology, and a top rated product on TrustRadius and G2.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Go behind-the-scenes on our \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/home\u0026quot;\u0026gt;careers site\u0026lt;/a\u0026gt; and @pagerduty on Instagram.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Additional Information\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status. Your privacy is important to us. By submitting an application, you confirm that you have read and understand PagerDuty\u0026#39;s \u0026lt;a href=\u0026quot;https://www.pagerduty.com/privacy-policy/\u0026quot;\u0026gt;Privacy Policy\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email accommodation@pagerduty.com and we will work with you to meet your accessibility needs.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty uses the E-Verify employment verification program.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4012303004,"name":"Sales","child_ids":[4012321004,4012314004,4012315004,4012320004,4012316004,4012319004,4012317004,4012318004,4012313004],"parent_id":null}],"offices":[{"id":4005842004,"name":"Atlanta","location":"Atlanta, Georgia, United States","child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/pagerduty/jobs/6186221004","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5212347004,"location":{"name":"Remote (USA - San Francisco, CA)"},"metadata":[{"id":14493121004,"name":"Stock Plan","value":null,"value_type":"single_select"}],"id":6186221004,"updated_at":"2026-09-11T10:15:09-04:00","requisition_id":"EFY27608","title":"Enterprise Account Executive (San Francisco)","company_name":"PagerDuty","first_published":"2026-09-11T10:15:09-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;PagerDuty, Inc. (NYSE: PD) is the global leader in AI-first digital operations. By automatically detecting, diagnosing, and remediating issues, the PagerDuty Platform orchestrates AI agents and automated workflows with context from over 750 integrations. Trusted by approximately two-thirds of the Fortune 100 and nearly half of the Fortune 500, PagerDuty is the industry standard for organizations scaling resilient, autonomous operations. Notable customers include Chipotle, Cloudflare, Docusign, Fox, Nvidia, Salesforce, Spotify, Zoom and more. We are growing rapidly and hiring top talent with leading AI skills across engineering, sales, product, marketing, and beyond as we build the leading digital operations platform.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;PagerDuty is seeking an Account Executive (AE) to join our high-performing, customer-focused team! As an Account Executive, you will drive growth and expansion within an established customer portfolio, combining strategic account management with consultative enterprise selling. You’ll partner with C-level executives and key stakeholders to deliver measurable outcomes through Operations Cloud conversions and multi-product adoption. This is an exciting opportunity to shape the customer’s journey, close high-value deals, and accelerate PagerDuty’s growth in the enterprise market.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The ideal candidate is a relationship-driven sales professional who thrives in complex deal cycles, excels at executive engagement, and is passionate about delivering customer impact through innovative SaaS solutions.\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;KEY RESPONSIBILITIES\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Own and grow a defined set of enterprise accounts by driving upsell, cross-sell, and expansion opportunities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build and maintain trusted executive relationships through regular in-person engagement and consultative selling.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop and execute strategic account plans to identify growth areas, expansion pathways, and competitive positioning.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive adoption of PagerDuty’s Operations Cloud by articulating clear business value and ROI.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Execute complex, multi-product sales motions and partner with Solution Consultants for technical validation and proof-of-concept activities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain accurate forecasts and a disciplined pipeline in Salesforce using the MEDDICC framework.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with Customer Success, Product Management, and Renewals teams to ensure customer satisfaction and long-term retention.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;BASIC QUALIFICATIONS\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;8+ years of experience in B2B sales, account management, or expansion roles within SaaS or cloud software.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven success managing a quota in complex, long-cycle enterprise sales.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated experience selling to and influencing C-level executives.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficiency with Salesforce (SFDC) for pipeline management and forecasting.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bachelor’s degree or equivalent experience.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;PREFERRED QUALIFICATIONS\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Prior enterprise sales expertise leveraging MEDDPICC \u0026amp;amp; Value Selling\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience managing high-value accounts\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Track record of success with multi-product sales and solution-based selling models.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong understanding of enterprise software ecosystems, Operations Cloud, or DevOps environments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strategic thinker with exceptional communication, negotiation, and relationship-building skills.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026amp;nbsp;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;The \u0026lt;span style=\u0026quot;text-decoration: underline;\u0026quot;\u0026gt;base\u0026lt;/span\u0026gt; salary range for this position is $\u0026lt;span class=\u0026quot;collapsed-field-text\u0026quot;\u0026gt;131,000.00 - $170,500.00\u0026lt;/span\u0026gt;\u0026amp;nbsp; USD. This role may also be eligible for bonus, commission (50/50 split), and/or benefits.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our base salary ranges are determined by role, level, and location. The range, which is subject to change based on primary work location, reflects the minimum and maximum base salary we expect to pay newly hired employees for the position. Within the range, we determine pay for an individual based on a number of factors including market location, job-related knowledge, skills/competencies and experience.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Your recruiter can share more about the specific offerings for this role, as well as the salary range for your primary work location during the hiring process.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Hesitant to apply?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We encourage you to submit your resume even if you don\u0026#39;t meet every requirement. We value potential and consider each candidate\u0026#39;s full professional story. Whether you\u0026#39;re exploring a career change or taking your next step, we look forward to reviewing your application. If this just isn’t the right role or time - sign up for \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/jobalerts\u0026quot;\u0026gt;job alerts\u0026lt;/a\u0026gt;!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Where we work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty operates a hybrid work model with \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/locations\u0026quot;\u0026gt;offices\u0026lt;/a\u0026gt; in 8 major cities: Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. While we offer flexibility within our established locations, we \u0026lt;strong\u0026gt;cannot\u0026lt;/strong\u0026gt; employ candidates residing in:\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location restrictions: \u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;Australia:\u0026lt;/strong\u0026gt; Northern Territory, Queensland, South Australia, Tasmania, Western Australia\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;Canada:\u0026lt;/strong\u0026gt; Alberta, Manitoba, Newfoundland, Northwest Territories, Nunavut, PEI, Quebec, Saskatchewan, Yukon\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;United States:\u0026lt;/strong\u0026gt; Alaska, Hawaii, Iowa, Louisiana, Mississippi, Nebraska, New Mexico, Oklahoma, Rhode Island, South Dakota, West Virginia, Wyoming\u0026lt;br\u0026gt;\u0026lt;em\u0026gt;Candidates must reside in an eligible location, which vary by role.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;How we work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://careers.pagerduty.com/#values\u0026quot;\u0026gt;Our values\u0026lt;/a\u0026gt; guide how we support customers, collaborate with colleagues, develop products, and foster a culture of belonging. They define not just our actions, but what it means to be Dutonian.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;People Leaders at PagerDuty are responsible for creating high performance environments that drive accountability. PagerDuty has four key dimensions that define our Leadership Impact: Lead Self, Lead the Team, Lead the Business, and Lead the Future. Each dimension has three associated competencies to give leaders a shared language for guiding their development, career, promotion, and succession planning discussions. Our Manager Expectations serve as a practical guide for managers to understand their responsibilities, prioritize their efforts, and drive engagement and performance.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What we offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a global organization, our total rewards approach is competitive with industry standards and aligned with local laws and regulations. Learn more, including country-specific offerings, on our \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/global-benefits\u0026quot;\u0026gt;benefits site\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your package may include:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive salary\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comprehensive benefits package\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible work arrangements\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Company equity*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;ESPP (Employee Stock Purchase Program)*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Retirement or pension plan*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Generous paid vacation time\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid holidays and sick leave\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Dutonian Wellness Days \u0026amp;amp; HibernationDuty - companywide paid days off in addition to PTO\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid volunteer time off: 20 hours per year\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Company-wide hack weeks\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Mental wellness programs\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;*Eligibility may vary by role, region, and tenure\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About PagerDuty\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. The PagerDuty Operations Cloud is an AI-powered platform that empowers business resilience and drives operational efficiency for enterprises. With a generative AI assistant at its core, PagerDuty empowers teams to detect and resolve issues in real time, orchestrate complex workflows, and drive continuous improvement across their digital operations. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always-on digital experiences to modern businesses\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty is Great Place to Work-certified™, a Fortune Best Workplace for Millennials, a Fortune Best Medium Workplace, a Fortune Best Workplace in Technology, and a top rated product on TrustRadius and G2.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Go behind-the-scenes on our \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/home\u0026quot;\u0026gt;careers site\u0026lt;/a\u0026gt; and @pagerduty on Instagram.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Additional Information\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status. Your privacy is important to us. By submitting an application, you confirm that you have read and understand PagerDuty\u0026#39;s \u0026lt;a href=\u0026quot;https://www.pagerduty.com/privacy-policy/\u0026quot;\u0026gt;Privacy Policy\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email accommodation@pagerduty.com and we will work with you to meet your accessibility needs.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty uses the E-Verify employment verification program.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4012303004,"name":"Sales","child_ids":[4012321004,4012314004,4012315004,4012320004,4012316004,4012319004,4012317004,4012318004,4012313004],"parent_id":null}],"offices":[{"id":4005840004,"name":"San Francisco","location":"San Francisco, California, United States","child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/pagerduty/jobs/6216876004","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5225618004,"location":{"name":"San Francisco"},"metadata":[{"id":14493121004,"name":"Stock Plan","value":null,"value_type":"single_select"}],"id":6216876004,"updated_at":"2026-10-30T14:25:26-04:00","requisition_id":"EFY27628","title":"Forward Deployed Engineer (SDEV)","company_name":"PagerDuty","first_published":"2026-10-16T11:33:16-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;PagerDuty, Inc. (NYSE: PD) is the global leader in AI-first digital operations. By automatically detecting, diagnosing, and remediating issues, the PagerDuty Platform orchestrates AI agents and automated workflows with context from over 750 integrations. Trusted by approximately two-thirds of the Fortune 100 and nearly half of the Fortune 500, PagerDuty is the industry standard for organizations scaling resilient, autonomous operations. Notable customers include Chipotle, Cloudflare, Docusign, Fox, Nvidia, Salesforce, Spotify, Zoom and more. We are growing rapidly and hiring top talent with leading AI skills across engineering, sales, product, marketing, and beyond as we build the leading digital operations platform.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;PagerDuty is seeking a \u0026lt;strong\u0026gt;Forward Deployed Engineer (SRE Agent)\u0026lt;/strong\u0026gt; to join our customer-focused SRE Agent team! As a \u0026lt;strong\u0026gt;Forward Deployed Engineer\u0026lt;/strong\u0026gt;, you will work inside PagerDuty’s largest customer accounts, connecting the SRE Agent to their production environments (observability tools, infrastructure as code, GitOps tooling, and CI/CD pipelines) and guiding their teams from AI-assisted incident response to supervised and autonomous actions with safety guardrails. You will also contribute code directly back to the core SRE Agent product, building reusable tools, connectors, and skills derived from real customer needs.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;This is an exciting opportunity to join the product engineering team as the Staff Engineer and directly shape how agentic AI operates within the most strategic customers. The ideal candidate brings a strong background as a software engineer, hands-on experience shipping LLM/agentic systems to production, and the customer-facing skills to bridge technical execution with business strategy.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;h4\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;KEY RESPONSIBILITIES\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/h4\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Embed and drive SRE Agent adoption:\u0026lt;/strong\u0026gt; Work onsite and in regular contact with 2–4 strategic customer teams to deploy the SRE Agent, configure tools and connectors, and embed AI actions across their incident management lifecycle to drive adoption and value\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Build and contribute core agent capabilities:\u0026lt;/strong\u0026gt; Scope, design, and build reusable agent tools, connectors, and skills on the agent’s extensibility surfaces, shipping them through the product team\u0026#39;s repos, review process, and evaluation gates.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Run pilots and unblock customer adoption:\u0026lt;/strong\u0026gt; Stand up new agentic capabilities with strategic accounts first, gather eval data, identify technical blockers (permissions, telemetry, missing connectors), and build production fixes directly into the product.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Integrate with production stacks and progressive delivery:\u0026lt;/strong\u0026gt; Connect the SRE Agent to IaC (Terraform, Pulumi), GitOps (ArgoCD), CI/CD pipelines, and observability platforms, guiding customers safely from AI-assisted to autonomous operations.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Set technical direction and feedback insights:\u0026lt;/strong\u0026gt; Define 3–6 month technical roadmaps across assigned accounts, provide architectural guidance to product managers and engineering managers, and bring customer friction and eval data back to the core team.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h4\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;BASIC QUALIFICATIONS\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/h4\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;8+ years\u0026lt;/strong\u0026gt; of experience building and shipping production software across team boundaries (assessed against PagerDuty Staff Engineer / SDE V expectations).\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Hands-on experience with LLM and agent systems\u0026lt;/strong\u0026gt; in production, including agent development, tool-use frameworks (MCP or equivalent), evaluation pipelines, and guardrail design.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Customer-facing skills. \u0026lt;/strong\u0026gt;You can run a technical design session with a customer’s engineers and present the business case to their leadership.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Comfortable with ambiguity. \u0026lt;/strong\u0026gt;You can start from a vague problem statement in an unfamiliar environment and get to working software without much direction. Former founders and founding engineers tend to do well in this role.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A record of shipping software that got adopted, \u0026lt;/strong\u0026gt;and the judgment to recognize which customer requests generalize and when the right answer is not to build.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Infrastructure \u0026amp;amp; Deployment expertise:\u0026lt;/strong\u0026gt; Demonstrated experience with Terraform or Pulumi at scale, GitOps (ArgoCD or equivalent), CI/CD pipeline design, and progressive delivery patterns (canary, blue/green, soak periods).\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Willingness to travel 25–50%\u0026lt;/strong\u0026gt; during active customer engagements.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h4\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;PREFERRED QUALIFICATIONS\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/h4\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Practical operational knowledge of incident management and observability concepts (on-call, postmortems, SLOs/SLIs, alerting).\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Customer-facing technical consulting, forward-deployed engineering, or solutions architecture experience on top of a core software engineering background.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Background as a founder or founding engineer accustomed to navigating high ambiguity and driving unscripted problem-solving.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Experience with policy-as-code, fine-grained permissioning, or safety guardrail patterns for agent-driven automation.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Production experience with PagerDuty or competing digital operations and incident management platforms.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Active open-source contributions to the AI agent or Model Context Protocol (MCP) ecosystem.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;This role is expected to be in the PagerDuty San Francisco office or a client site at least 2 days a week.\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The base salary range for this position is $191,000 - $289,300 USD. This role may also be eligible for bonus, commission, equity, and/or benefits.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our base salary ranges are determined by role, level, and location. The range, which is subject to change based on primary work location, reflects the minimum and maximum base salary we expect to pay newly hired employees for the position. Within the range, we determine pay for an individual based on a number of factors including market location, job-related knowledge, skills/competencies and experience.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Your recruiter can share more about the specific offerings for this role, as well as the salary range for your primary work location during the hiring process.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Hesitant to apply?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We encourage you to submit your resume even if you don\u0026#39;t meet every requirement. We value potential and consider each candidate\u0026#39;s full professional story. Whether you\u0026#39;re exploring a career change or taking your next step, we look forward to reviewing your application. If this just isn’t the right role or time - sign up for \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/jobalerts\u0026quot;\u0026gt;job alerts\u0026lt;/a\u0026gt;!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Where we work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty operates a hybrid work model with \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/locations\u0026quot;\u0026gt;offices\u0026lt;/a\u0026gt; in 8 major cities: Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. While we offer flexibility within our established locations, we \u0026lt;strong\u0026gt;cannot\u0026lt;/strong\u0026gt; employ candidates residing in:\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location restrictions: \u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;Australia:\u0026lt;/strong\u0026gt; Northern Territory, Queensland, South Australia, Tasmania, Western Australia\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;Canada:\u0026lt;/strong\u0026gt; Alberta, Manitoba, Newfoundland, Northwest Territories, Nunavut, PEI, Quebec, Saskatchewan, Yukon\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;United States:\u0026lt;/strong\u0026gt; Alaska, Hawaii, Iowa, Louisiana, Mississippi, Nebraska, New Mexico, Oklahoma, Rhode Island, South Dakota, West Virginia, Wyoming\u0026lt;br\u0026gt;\u0026lt;em\u0026gt;Candidates must reside in an eligible location, which vary by role.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;How we work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://careers.pagerduty.com/#values\u0026quot;\u0026gt;Our values\u0026lt;/a\u0026gt; guide how we support customers, collaborate with colleagues, develop products, and foster a culture of belonging. They define not just our actions, but what it means to be Dutonian.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;People Leaders at PagerDuty are responsible for creating high performance environments that drive accountability. PagerDuty has four key dimensions that define our Leadership Impact: Lead Self, Lead the Team, Lead the Business, and Lead the Future. Each dimension has three associated competencies to give leaders a shared language for guiding their development, career, promotion, and succession planning discussions. Our Manager Expectations serve as a practical guide for managers to understand their responsibilities, prioritize their efforts, and drive engagement and performance.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What we offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a global organization, our total rewards approach is competitive with industry standards and aligned with local laws and regulations. Learn more, including country-specific offerings, on our \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/global-benefits\u0026quot;\u0026gt;benefits site\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your package may include:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive salary\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comprehensive benefits package\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible work arrangements\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Company equity*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;ESPP (Employee Stock Purchase Program)*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Retirement or pension plan*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Generous paid vacation time\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid holidays and sick leave\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Dutonian Wellness Days \u0026amp;amp; HibernationDuty - companywide paid days off in addition to PTO\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid volunteer time off: 20 hours per year\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Company-wide hack weeks\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Mental wellness programs\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;*Eligibility may vary by role, region, and tenure\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About PagerDuty\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. The PagerDuty Operations Cloud is an AI-powered platform that empowers business resilience and drives operational efficiency for enterprises. With a generative AI assistant at its core, PagerDuty empowers teams to detect and resolve issues in real time, orchestrate complex workflows, and drive continuous improvement across their digital operations. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always-on digital experiences to modern businesses\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty is Great Place to Work-certified™, a Fortune Best Workplace for Millennials, a Fortune Best Medium Workplace, a Fortune Best Workplace in Technology, and a top rated product on TrustRadius and G2.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Go behind-the-scenes on our \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/home\u0026quot;\u0026gt;careers site\u0026lt;/a\u0026gt; and @pagerduty on Instagram.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Additional Information\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status. Your privacy is important to us. By submitting an application, you confirm that you have read and understand PagerDuty\u0026#39;s \u0026lt;a href=\u0026quot;https://www.pagerduty.com/privacy-policy/\u0026quot;\u0026gt;Privacy Policy\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email accommodation@pagerduty.com and we will work with you to meet your accessibility needs.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty uses the E-Verify employment verification program.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4012353004,"name":"Product Development","child_ids":[4012356004,4012325004,4012326004,4012354004,4012358004,4036703004,4012355004,4012323004,4066972004],"parent_id":null}],"offices":[{"id":4005840004,"name":"San Francisco","location":"San Francisco, California, United States","child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/pagerduty/jobs/6217049004","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5225663004,"location":{"name":"London"},"metadata":[{"id":14493121004,"name":"Stock Plan","value":null,"value_type":"single_select"}],"id":6217049004,"updated_at":"2026-10-16T11:43:02-04:00","requisition_id":"EFY27626","title":"Forward Deployed Engineer (SDEV)","company_name":"PagerDuty","first_published":"2026-10-16T11:43:02-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;PagerDuty, Inc. (NYSE: PD) is the global leader in AI-first digital operations. By automatically detecting, diagnosing, and remediating issues, the PagerDuty Platform orchestrates AI agents and automated workflows with context from over 750 integrations. Trusted by approximately two-thirds of the Fortune 100 and nearly half of the Fortune 500, PagerDuty is the industry standard for organizations scaling resilient, autonomous operations. Notable customers include Chipotle, Cloudflare, Docusign, Fox, Nvidia, Salesforce, Spotify, Zoom and more. We are growing rapidly and hiring top talent with leading AI skills across engineering, sales, product, marketing, and beyond as we build the leading digital operations platform.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;PagerDuty is seeking a \u0026lt;strong\u0026gt;Forward Deployed Engineer (SRE Agent)\u0026lt;/strong\u0026gt; to join our customer-focused SRE Agent team! As a \u0026lt;strong\u0026gt;Forward Deployed Engineer\u0026lt;/strong\u0026gt;, you will work inside PagerDuty’s largest customer accounts, connecting the SRE Agent to their production environments (observability tools, infrastructure as code, GitOps tooling, and CI/CD pipelines) and guiding their teams from AI-assisted incident response to supervised and autonomous actions with safety guardrails. You will also contribute code directly back to the core SRE Agent product, building reusable tools, connectors, and skills derived from real customer needs.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;This is an exciting opportunity to join the product engineering team as the Staff Engineer and directly shape how agentic AI operates within the most strategic customers. The ideal candidate brings a strong background as a software engineer, hands-on experience shipping LLM/agentic systems to production, and the customer-facing skills to bridge technical execution with business strategy.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;h4\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;KEY RESPONSIBILITIES\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/h4\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Embed and drive SRE Agent adoption:\u0026lt;/strong\u0026gt; Work onsite and in regular contact with 2–4 strategic customer teams to deploy the SRE Agent, configure tools and connectors, and embed AI actions across their incident management lifecycle to drive adoption and value\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Build and contribute core agent capabilities:\u0026lt;/strong\u0026gt; Scope, design, and build reusable agent tools, connectors, and skills on the agent’s extensibility surfaces, shipping them through the product team\u0026#39;s repos, review process, and evaluation gates.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Run pilots and unblock customer adoption:\u0026lt;/strong\u0026gt; Stand up new agentic capabilities with strategic accounts first, gather eval data, identify technical blockers (permissions, telemetry, missing connectors), and build production fixes directly into the product.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Integrate with production stacks and progressive delivery:\u0026lt;/strong\u0026gt; Connect the SRE Agent to IaC (Terraform, Pulumi), GitOps (ArgoCD), CI/CD pipelines, and observability platforms, guiding customers safely from AI-assisted to autonomous operations.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Set technical direction and feedback insights:\u0026lt;/strong\u0026gt; Define 3–6 month technical roadmaps across assigned accounts, provide architectural guidance to product managers and engineering managers, and bring customer friction and eval data back to the core team.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h4\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;BASIC QUALIFICATIONS\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/h4\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;8+ years\u0026lt;/strong\u0026gt; of experience building and shipping production software across team boundaries (assessed against PagerDuty Staff Engineer / SDE V expectations).\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Hands-on experience with LLM and agent systems\u0026lt;/strong\u0026gt; in production, including agent development, tool-use frameworks (MCP or equivalent), evaluation pipelines, and guardrail design.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Customer-facing skills. \u0026lt;/strong\u0026gt;You can run a technical design session with a customer’s engineers and present the business case to their leadership.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Comfortable with ambiguity. \u0026lt;/strong\u0026gt;You can start from a vague problem statement in an unfamiliar environment and get to working software without much direction. Former founders and founding engineers tend to do well in this role.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A record of shipping software that got adopted, \u0026lt;/strong\u0026gt;and the judgment to recognize which customer requests generalize and when the right answer is not to build.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Infrastructure \u0026amp;amp; Deployment expertise:\u0026lt;/strong\u0026gt; Demonstrated experience with Terraform or Pulumi at scale, GitOps (ArgoCD or equivalent), CI/CD pipeline design, and progressive delivery patterns (canary, blue/green, soak periods).\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Willingness to travel 25–50%\u0026lt;/strong\u0026gt; during active customer engagements.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h4\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;PREFERRED QUALIFICATIONS\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/h4\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Practical operational knowledge of incident management and observability concepts (on-call, postmortems, SLOs/SLIs, alerting).\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Customer-facing technical consulting, forward-deployed engineering, or solutions architecture experience on top of a core software engineering background.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Background as a founder or founding engineer accustomed to navigating high ambiguity and driving unscripted problem-solving.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Experience with policy-as-code, fine-grained permissioning, or safety guardrail patterns for agent-driven automation.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Production experience with PagerDuty or competing digital operations and incident management platforms.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Active open-source contributions to the AI agent or Model Context Protocol (MCP) ecosystem.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;This role is expected to work from the PagerDuty office in London or a client site at least 2 days a week.\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Hesitant to apply?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We encourage you to submit your resume even if you don\u0026#39;t meet every requirement. We value potential and consider each candidate\u0026#39;s full professional story. Whether you\u0026#39;re exploring a career change or taking your next step, we look forward to reviewing your application. If this just isn’t the right role or time - sign up for \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/jobalerts\u0026quot;\u0026gt;job alerts\u0026lt;/a\u0026gt;!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Where we work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty operates a hybrid work model with \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/locations\u0026quot;\u0026gt;offices\u0026lt;/a\u0026gt; in 8 major cities: Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. While we offer flexibility within our established locations, we \u0026lt;strong\u0026gt;cannot\u0026lt;/strong\u0026gt; employ candidates residing in:\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location restrictions: \u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;Australia:\u0026lt;/strong\u0026gt; Northern Territory, Queensland, South Australia, Tasmania, Western Australia\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;Canada:\u0026lt;/strong\u0026gt; Alberta, Manitoba, Newfoundland, Northwest Territories, Nunavut, PEI, Quebec, Saskatchewan, Yukon\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;United States:\u0026lt;/strong\u0026gt; Alaska, Hawaii, Iowa, Louisiana, Mississippi, Nebraska, New Mexico, Oklahoma, Rhode Island, South Dakota, West Virginia, Wyoming\u0026lt;br\u0026gt;\u0026lt;em\u0026gt;Candidates must reside in an eligible location, which vary by role.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;How we work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://careers.pagerduty.com/#values\u0026quot;\u0026gt;Our values\u0026lt;/a\u0026gt; guide how we support customers, collaborate with colleagues, develop products, and foster a culture of belonging. They define not just our actions, but what it means to be Dutonian.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;People Leaders at PagerDuty are responsible for creating high performance environments that drive accountability. PagerDuty has four key dimensions that define our Leadership Impact: Lead Self, Lead the Team, Lead the Business, and Lead the Future. Each dimension has three associated competencies to give leaders a shared language for guiding their development, career, promotion, and succession planning discussions. Our Manager Expectations serve as a practical guide for managers to understand their responsibilities, prioritize their efforts, and drive engagement and performance.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What we offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a global organization, our total rewards approach is competitive with industry standards and aligned with local laws and regulations. Learn more, including country-specific offerings, on our \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/global-benefits\u0026quot;\u0026gt;benefits site\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your package may include:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive salary\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comprehensive benefits package\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible work arrangements\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Company equity*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;ESPP (Employee Stock Purchase Program)*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Retirement or pension plan*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Generous paid vacation time\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid holidays and sick leave\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Dutonian Wellness Days \u0026amp;amp; HibernationDuty - companywide paid days off in addition to PTO\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid volunteer time off: 20 hours per year\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Company-wide hack weeks\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Mental wellness programs\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;*Eligibility may vary by role, region, and tenure\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About PagerDuty\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. The PagerDuty Operations Cloud is an AI-powered platform that empowers business resilience and drives operational efficiency for enterprises. With a generative AI assistant at its core, PagerDuty empowers teams to detect and resolve issues in real time, orchestrate complex workflows, and drive continuous improvement across their digital operations. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always-on digital experiences to modern businesses\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty is Great Place to Work-certified™, a Fortune Best Workplace for Millennials, a Fortune Best Medium Workplace, a Fortune Best Workplace in Technology, and a top rated product on TrustRadius and G2.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Go behind-the-scenes on our \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/home\u0026quot;\u0026gt;careers site\u0026lt;/a\u0026gt; and @pagerduty on Instagram.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Additional Information\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status. Your privacy is important to us. By submitting an application, you confirm that you have read and understand PagerDuty\u0026#39;s \u0026lt;a href=\u0026quot;https://www.pagerduty.com/privacy-policy/\u0026quot;\u0026gt;Privacy Policy\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email accommodation@pagerduty.com and we will work with you to meet your accessibility needs.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty uses the E-Verify employment verification program.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4012353004,"name":"Product Development","child_ids":[4012356004,4012325004,4012326004,4012354004,4012358004,4036703004,4012355004,4012323004,4066972004],"parent_id":null}],"offices":[{"id":4005843004,"name":"London","location":"London, England, United Kingdom","child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/pagerduty/jobs/6216870004","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5225616004,"location":{"name":"Remote (USA - New York City, NY)"},"metadata":[{"id":14493121004,"name":"Stock Plan","value":null,"value_type":"single_select"}],"id":6216870004,"updated_at":"2026-10-30T14:27:05-04:00","requisition_id":"EFY27627","title":"Forward Deployed Engineer (SDEV)","company_name":"PagerDuty","first_published":"2026-10-16T11:37:27-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;PagerDuty, Inc. (NYSE: PD) is the global leader in AI-first digital operations. By automatically detecting, diagnosing, and remediating issues, the PagerDuty Platform orchestrates AI agents and automated workflows with context from over 750 integrations. Trusted by approximately two-thirds of the Fortune 100 and nearly half of the Fortune 500, PagerDuty is the industry standard for organizations scaling resilient, autonomous operations. Notable customers include Chipotle, Cloudflare, Docusign, Fox, Nvidia, Salesforce, Spotify, Zoom and more. We are growing rapidly and hiring top talent with leading AI skills across engineering, sales, product, marketing, and beyond as we build the leading digital operations platform.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;PagerDuty is seeking a \u0026lt;strong\u0026gt;Forward Deployed Engineer (SRE Agent)\u0026lt;/strong\u0026gt; to join our customer-focused SRE Agent team! As a \u0026lt;strong\u0026gt;Forward Deployed Engineer\u0026lt;/strong\u0026gt;, you will work inside PagerDuty’s largest customer accounts, connecting the SRE Agent to their production environments (observability tools, infrastructure as code, GitOps tooling, and CI/CD pipelines) and guiding their teams from AI-assisted incident response to supervised and autonomous actions with safety guardrails. You will also contribute code directly back to the core SRE Agent product, building reusable tools, connectors, and skills derived from real customer needs.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;This is an exciting opportunity to join the product engineering team as the Staff Engineer and directly shape how agentic AI operates within the most strategic customers. The ideal candidate brings a strong background as a software engineer, hands-on experience shipping LLM/agentic systems to production, and the customer-facing skills to bridge technical execution with business strategy.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;h4\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;KEY RESPONSIBILITIES\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/h4\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Embed and drive SRE Agent adoption:\u0026lt;/strong\u0026gt; Work onsite and in regular contact with 2–4 strategic customer teams to deploy the SRE Agent, configure tools and connectors, and embed AI actions across their incident management lifecycle to drive adoption and value\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Build and contribute core agent capabilities:\u0026lt;/strong\u0026gt; Scope, design, and build reusable agent tools, connectors, and skills on the agent’s extensibility surfaces, shipping them through the product team\u0026#39;s repos, review process, and evaluation gates.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Run pilots and unblock customer adoption:\u0026lt;/strong\u0026gt; Stand up new agentic capabilities with strategic accounts first, gather eval data, identify technical blockers (permissions, telemetry, missing connectors), and build production fixes directly into the product.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Integrate with production stacks and progressive delivery:\u0026lt;/strong\u0026gt; Connect the SRE Agent to IaC (Terraform, Pulumi), GitOps (ArgoCD), CI/CD pipelines, and observability platforms, guiding customers safely from AI-assisted to autonomous operations.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Set technical direction and feedback insights:\u0026lt;/strong\u0026gt; Define 3–6 month technical roadmaps across assigned accounts, provide architectural guidance to product managers and engineering managers, and bring customer friction and eval data back to the core team.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h4\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;BASIC QUALIFICATIONS\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/h4\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;8+ years\u0026lt;/strong\u0026gt; of experience building and shipping production software across team boundaries (assessed against PagerDuty Staff Engineer / SDE V expectations).\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Hands-on experience with LLM and agent systems\u0026lt;/strong\u0026gt; in production, including agent development, tool-use frameworks (MCP or equivalent), evaluation pipelines, and guardrail design.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Customer-facing skills. \u0026lt;/strong\u0026gt;You can run a technical design session with a customer’s engineers and present the business case to their leadership.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Comfortable with ambiguity. \u0026lt;/strong\u0026gt;You can start from a vague problem statement in an unfamiliar environment and get to working software without much direction. Former founders and founding engineers tend to do well in this role.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;A record of shipping software that got adopted, \u0026lt;/strong\u0026gt;and the judgment to recognize which customer requests generalize and when the right answer is not to build.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Infrastructure \u0026amp;amp; Deployment expertise:\u0026lt;/strong\u0026gt; Demonstrated experience with Terraform or Pulumi at scale, GitOps (ArgoCD or equivalent), CI/CD pipeline design, and progressive delivery patterns (canary, blue/green, soak periods).\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Willingness to travel 25–50%\u0026lt;/strong\u0026gt; during active customer engagements.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h4\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;PREFERRED QUALIFICATIONS\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/h4\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Practical operational knowledge of incident management and observability concepts (on-call, postmortems, SLOs/SLIs, alerting).\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Customer-facing technical consulting, forward-deployed engineering, or solutions architecture experience on top of a core software engineering background.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Background as a founder or founding engineer accustomed to navigating high ambiguity and driving unscripted problem-solving.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Experience with policy-as-code, fine-grained permissioning, or safety guardrail patterns for agent-driven automation.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Production experience with PagerDuty or competing digital operations and incident management platforms.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Active open-source contributions to the AI agent or Model Context Protocol (MCP) ecosystem.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The base salary range for this position is $191,000 - $289,300 USD. This role may also be eligible for bonus, commission, equity, and/or benefits.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our base salary ranges are determined by role, level, and location. The range, which is subject to change based on primary work location, reflects the minimum and maximum base salary we expect to pay newly hired employees for the position. Within the range, we determine pay for an individual based on a number of factors including market location, job-related knowledge, skills/competencies and experience.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Your recruiter can share more about the specific offerings for this role, as well as the salary range for your primary work location during the hiring process.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Hesitant to apply?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We encourage you to submit your resume even if you don\u0026#39;t meet every requirement. We value potential and consider each candidate\u0026#39;s full professional story. Whether you\u0026#39;re exploring a career change or taking your next step, we look forward to reviewing your application. If this just isn’t the right role or time - sign up for \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/jobalerts\u0026quot;\u0026gt;job alerts\u0026lt;/a\u0026gt;!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Where we work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty operates a hybrid work model with \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/locations\u0026quot;\u0026gt;offices\u0026lt;/a\u0026gt; in 8 major cities: Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. While we offer flexibility within our established locations, we \u0026lt;strong\u0026gt;cannot\u0026lt;/strong\u0026gt; employ candidates residing in:\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location restrictions: \u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;Australia:\u0026lt;/strong\u0026gt; Northern Territory, Queensland, South Australia, Tasmania, Western Australia\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;Canada:\u0026lt;/strong\u0026gt; Alberta, Manitoba, Newfoundland, Northwest Territories, Nunavut, PEI, Quebec, Saskatchewan, Yukon\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;United States:\u0026lt;/strong\u0026gt; Alaska, Hawaii, Iowa, Louisiana, Mississippi, Nebraska, New Mexico, Oklahoma, Rhode Island, South Dakota, West Virginia, Wyoming\u0026lt;br\u0026gt;\u0026lt;em\u0026gt;Candidates must reside in an eligible location, which vary by role.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;How we work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://careers.pagerduty.com/#values\u0026quot;\u0026gt;Our values\u0026lt;/a\u0026gt; guide how we support customers, collaborate with colleagues, develop products, and foster a culture of belonging. They define not just our actions, but what it means to be Dutonian.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;People Leaders at PagerDuty are responsible for creating high performance environments that drive accountability. PagerDuty has four key dimensions that define our Leadership Impact: Lead Self, Lead the Team, Lead the Business, and Lead the Future. Each dimension has three associated competencies to give leaders a shared language for guiding their development, career, promotion, and succession planning discussions. Our Manager Expectations serve as a practical guide for managers to understand their responsibilities, prioritize their efforts, and drive engagement and performance.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What we offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a global organization, our total rewards approach is competitive with industry standards and aligned with local laws and regulations. Learn more, including country-specific offerings, on our \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/global-benefits\u0026quot;\u0026gt;benefits site\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your package may include:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive salary\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comprehensive benefits package\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible work arrangements\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Company equity*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;ESPP (Employee Stock Purchase Program)*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Retirement or pension plan*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Generous paid vacation time\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid holidays and sick leave\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Dutonian Wellness Days \u0026amp;amp; HibernationDuty - companywide paid days off in addition to PTO\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid volunteer time off: 20 hours per year\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Company-wide hack weeks\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Mental wellness programs\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;*Eligibility may vary by role, region, and tenure\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About PagerDuty\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. The PagerDuty Operations Cloud is an AI-powered platform that empowers business resilience and drives operational efficiency for enterprises. With a generative AI assistant at its core, PagerDuty empowers teams to detect and resolve issues in real time, orchestrate complex workflows, and drive continuous improvement across their digital operations. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always-on digital experiences to modern businesses\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty is Great Place to Work-certified™, a Fortune Best Workplace for Millennials, a Fortune Best Medium Workplace, a Fortune Best Workplace in Technology, and a top rated product on TrustRadius and G2.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Go behind-the-scenes on our \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/home\u0026quot;\u0026gt;careers site\u0026lt;/a\u0026gt; and @pagerduty on Instagram.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Additional Information\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status. Your privacy is important to us. By submitting an application, you confirm that you have read and understand PagerDuty\u0026#39;s \u0026lt;a href=\u0026quot;https://www.pagerduty.com/privacy-policy/\u0026quot;\u0026gt;Privacy Policy\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email accommodation@pagerduty.com and we will work with you to meet your accessibility needs.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty uses the E-Verify employment verification program.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4012353004,"name":"Product Development","child_ids":[4012356004,4012325004,4012326004,4012354004,4012358004,4036703004,4012355004,4012323004,4066972004],"parent_id":null}],"offices":[{"id":4005851004,"name":"Remote (USA)","location":null,"child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/pagerduty/jobs/6220984004","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5227457004,"location":{"name":"San Francisco"},"metadata":[{"id":14493121004,"name":"Stock Plan","value":null,"value_type":"single_select"}],"id":6220984004,"updated_at":"2026-10-28T13:28:29-04:00","requisition_id":"EFY27638","title":"Principal CS Strategy \u0026 Operations Manager","company_name":"PagerDuty","first_published":"2026-10-19T17:59:43-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;PagerDuty, Inc. (NYSE: PD) is the global leader in AI-first digital operations. By automatically detecting, diagnosing, and remediating issues, the PagerDuty Platform orchestrates AI agents and automated workflows with context from over 750 integrations. Trusted by approximately two-thirds of the Fortune 100 and nearly half of the Fortune 500, PagerDuty is the industry standard for organizations scaling resilient, autonomous operations. Notable customers include Chipotle, Cloudflare, Docusign, Fox, Nvidia, Salesforce, Spotify, Zoom and more. We are growing rapidly and hiring top talent with leading AI skills across engineering, sales, product, marketing, and beyond as we build the leading digital operations platform.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;PagerDuty is seeking a \u0026lt;strong\u0026gt;Principal CS Strategy \u0026amp;amp; Operations Manager \u0026lt;/strong\u0026gt;to join our talented, customer-focused team! The Principal CS Strategy \u0026amp;amp; Operations Manager is the operating backbone of PagerDuty\u0026#39;s Customer Success organization. This role sits at the intersection of strategic planning and operational execution: defining how the CS org should grow, then building the systems, data, and processes that make that growth measurable and repeatable.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You\u0026#39;ll partner directly with CS leadership to translate top-line retention and expansion goals into segmentation, coverage models, and playbooks — and you\u0026#39;ll own the tooling, metrics, and forecasting infrastructure that lets the org run itself with rigor. This is a hands-on, high-visibility role for someone who is equally comfortable building an executive narrative for the board and getting into the weeds of a Gainsight workflow.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;KEY RESPONSIBILITIES\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Strategy \u0026amp;amp; Planning\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Define and drive the multi-year strategy for Customer Success, aligned to net revenue retention (NRR), gross retention (GRR), and product adoption goals.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with CS leadership on org design, segmentation, and coverage models (scaled, digital-led, and high-touch) as the customer base and product portfolio evolve.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own executive and board-level reporting on CS performance — translating operational data into a clear narrative on retention, risk, and growth.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify and prioritize the initiatives with the highest impact on retention and expansion, using data to build the business case and secure cross-functional buy-in.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Represent the voice of the customer to Product and GTM leadership, shaping roadmap and go-to-market decisions with CS insights.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with Finance on the annual operating plan for CS — headcount, budget, and productivity assumptions — and revisit as the business fluctuates.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Operations \u0026amp;amp; Execution\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Own the CS technology stack (e.g., Gainsight, Salesforce, and adjacent tools) — including customer health scoring, journey automation, and reporting infrastructure.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Design, instrument, and continuously improve the end-to-end customer journey: onboarding, adoption, renewal, and expansion playbooks.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build and maintain the KPI framework and executive dashboards CS leadership and the broader business rely on to run the function, using BI tooling (e.g., Tableau, Looker, Power BI, or Sigma) alongside native Salesforce reporting.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Evaluate and deploy AI tools and workflows that increase CSM productivity, surface proactive churn/risk signals, and streamline customer engagement — in line with PagerDuty\u0026#39;s own AI-first platform positioning.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own capacity planning, book-of-business design, and territory/account assignment in partnership with Sales Ops, Finance, and People teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with CS leadership and People/Comp teams on CS compensation plan design, ensuring incentives align with retention and expansion priorities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead the renewal operations process end-to-end — forecasting, risk segmentation, and engagement strategy for at-risk accounts.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive cross-functional programs that connect CS with Sales, Support, Marketing, Product, and Finance, including OKR setting, execution tracking, and post-program measurement.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead and mentor a high-performing CS Strategy \u0026amp;amp; Operations team, building a culture of ownership and continuous improvement.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What Success Looks Like\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Improved NRR \u0026amp;amp; GRR\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Health score \u0026amp;amp; risk model adopted org-wide\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Scalable renewal \u0026amp;amp; segmentation model in place\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Trusted, self-serve CS reporting for execs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;AI-enabled workflows measurably reducing manual CSM effort\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;BASIC QUALIFICATIONS\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;6–8+ years in Customer Success Operations, Revenue Operations, or Strategy \u0026amp;amp; Ops, with at least 3 years leading direct reports.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Track record building or scaling CS operations in an enterprise SaaS or subscription business.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep, hands-on experience with CS/CRM platforms (Gainsight, Salesforce, or similar) and BI tooling (Tableau, Looker, Power BI, or Sigma).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience evaluating or deploying AI-powered tools for customer success or revenue operations workflows.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience partnering with C-suite/board-level stakeholders on strategy and reporting.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience leading cross-functional initiatives across Sales, Product, Support, and Finance in a mid-to-large organization.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Sharp analytical instincts — comfortable turning messy, cross-system data into a clear point of view.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong program management discipline: can define OKRs, run execution cadences, and hold cross-functional teams to deadlines.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent written and verbal communication; able to flex from a board deck to a process doc.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bias toward action and ownership — genuinely embodies \u0026quot;Ack + Own.\u0026quot;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfortable operating with ambiguity in a fast-moving, distributed organization.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;PREFERRED QUALIFICATIONS\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience with digital/tech-touch customer engagement models, incident management or observability domain knowledge, experience with CS compensation plan design, and experience supporting a public-company reporting cadence.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The base salary range for this position is 131,000 - 220,000 USD.\u0026amp;nbsp;\u0026lt;/strong\u0026gt;This role may also be eligible for bonus, commission, equity, and/or benefits.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our base salary ranges are determined by role, level, and location. The range, which is subject to change based on primary work location, reflects the minimum and maximum base salary we expect to pay newly hired employees for the position. Within the range, we determine pay for an individual based on a number of factors including market location, job-related knowledge, skills/competencies and experience.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Your recruiter can share more about the specific offerings for this role, as well as the salary range for your primary work location during the hiring process.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Hesitant to apply?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We encourage you to submit your resume even if you don\u0026#39;t meet every requirement. We value potential and consider each candidate\u0026#39;s full professional story. Whether you\u0026#39;re exploring a career change or taking your next step, we look forward to reviewing your application. If this just isn’t the right role or time - sign up for \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/jobalerts\u0026quot;\u0026gt;job alerts\u0026lt;/a\u0026gt;!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Where we work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty operates a hybrid work model with \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/locations\u0026quot;\u0026gt;offices\u0026lt;/a\u0026gt; in 8 major cities: Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. While we offer flexibility within our established locations, we \u0026lt;strong\u0026gt;cannot\u0026lt;/strong\u0026gt; employ candidates residing in:\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location restrictions: \u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;Australia:\u0026lt;/strong\u0026gt; Northern Territory, Queensland, South Australia, Tasmania, Western Australia\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;Canada:\u0026lt;/strong\u0026gt; Alberta, Manitoba, Newfoundland, Northwest Territories, Nunavut, PEI, Quebec, Saskatchewan, Yukon\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;United States:\u0026lt;/strong\u0026gt; Alaska, Hawaii, Iowa, Louisiana, Mississippi, Nebraska, New Mexico, Oklahoma, Rhode Island, South Dakota, West Virginia, Wyoming\u0026lt;br\u0026gt;\u0026lt;em\u0026gt;Candidates must reside in an eligible location, which vary by role.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;How we work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://careers.pagerduty.com/#values\u0026quot;\u0026gt;Our values\u0026lt;/a\u0026gt; guide how we support customers, collaborate with colleagues, develop products, and foster a culture of belonging. They define not just our actions, but what it means to be Dutonian.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;People Leaders at PagerDuty are responsible for creating high performance environments that drive accountability. PagerDuty has four key dimensions that define our Leadership Impact: Lead Self, Lead the Team, Lead the Business, and Lead the Future. Each dimension has three associated competencies to give leaders a shared language for guiding their development, career, promotion, and succession planning discussions. Our Manager Expectations serve as a practical guide for managers to understand their responsibilities, prioritize their efforts, and drive engagement and performance.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What we offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a global organization, our total rewards approach is competitive with industry standards and aligned with local laws and regulations. Learn more, including country-specific offerings, on our \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/global-benefits\u0026quot;\u0026gt;benefits site\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your package may include:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive salary\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comprehensive benefits package\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible work arrangements\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Company equity*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;ESPP (Employee Stock Purchase Program)*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Retirement or pension plan*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Generous paid vacation time\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid holidays and sick leave\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Dutonian Wellness Days \u0026amp;amp; HibernationDuty - companywide paid days off in addition to PTO\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid volunteer time off: 20 hours per year\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Company-wide hack weeks\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Mental wellness programs\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;*Eligibility may vary by role, region, and tenure\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About PagerDuty\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. The PagerDuty Operations Cloud is an AI-powered platform that empowers business resilience and drives operational efficiency for enterprises. With a generative AI assistant at its core, PagerDuty empowers teams to detect and resolve issues in real time, orchestrate complex workflows, and drive continuous improvement across their digital operations. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always-on digital experiences to modern businesses\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty is Great Place to Work-certified™, a Fortune Best Workplace for Millennials, a Fortune Best Medium Workplace, a Fortune Best Workplace in Technology, and a top rated product on TrustRadius and G2.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Go behind-the-scenes on our \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/home\u0026quot;\u0026gt;careers site\u0026lt;/a\u0026gt; and @pagerduty on Instagram.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Additional Information\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status. Your privacy is important to us. By submitting an application, you confirm that you have read and understand PagerDuty\u0026#39;s \u0026lt;a href=\u0026quot;https://www.pagerduty.com/privacy-policy/\u0026quot;\u0026gt;Privacy Policy\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email accommodation@pagerduty.com and we will work with you to meet your accessibility needs.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty uses the E-Verify employment verification program.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4012315004,"name":"Sales Operations","child_ids":[],"parent_id":4012303004}],"offices":[{"id":4005840004,"name":"San Francisco","location":"San Francisco, California, United States","child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/pagerduty/jobs/6218325004","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5221696004,"location":{"name":"Toronto"},"metadata":[{"id":14493121004,"name":"Stock Plan","value":null,"value_type":"single_select"}],"id":6218325004,"updated_at":"2026-10-06T12:43:06-04:00","requisition_id":"EFY27619","title":"Principal Product Manager - Platform Security","company_name":"PagerDuty","first_published":"2026-10-06T12:43:06-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;PagerDuty, Inc. (NYSE: PD) is the global leader in AI-first digital operations. By automatically detecting, diagnosing, and remediating issues, the PagerDuty Platform orchestrates AI agents and automated workflows with context from over 750 integrations. Trusted by approximately two-thirds of the Fortune 100 and nearly half of the Fortune 500, PagerDuty is the industry standard for organizations scaling resilient, autonomous operations. Notable customers include Chipotle, Cloudflare, Docusign, Fox, Nvidia, Salesforce, Spotify, Zoom and more. We are growing rapidly and hiring top talent with leading AI skills across engineering, sales, product, marketing, and beyond as we build the leading digital operations platform.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;About the Role\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty is seeking a Principal Product Manager, Platform Security to own the strategy and execution of how we secure, harden, and defend our Operations Cloud platform. This role sits within our Product Development organization and reports to the Sr Director of Product, Platform \u0026amp;amp; Partners.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This is a senior individual contributor role. You\u0026#39;ll bring the same rigor to security that a great PM brings to a product: deep customer empathy, structured threat modeling, clear risk tiering frameworks, and a bias toward measurable outcomes. You\u0026#39;ll also be the connective tissue between Product, Engineering, IT, and Legal, ensuring security strategy translates into engineering execution and customer trust. This role owns the full lifecycle from recommendation to implementation to operations. You\u0026#39;ll be the decision-maker on risk acceptance, control exceptions, and incident escalation in real-time.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The ideal candidate has operated at the intersection of product management and security engineering in a later-stage B2B SaaS environment. You\u0026#39;ve owned security architecture decisions end-to-end, built security infrastructure, and have the credibility to influence both product roadmaps and engineering practices without formal authority.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;What You\u0026#39;ll Own\u0026lt;/h2\u0026gt;\n\u0026lt;h3\u0026gt;Product \u0026amp;amp; Platform Security\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Define and evolve PagerDuty\u0026#39;s platform identity and security architecture — trust boundaries, authentication and authorization models, and secrets management frameworks\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Admin experience and admin console for enterprise and security administrators\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build and maintain a security review process so product teams bring security into roadmap decisions early, not as an afterthought\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own the security platform roadmap\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide security and secure-design leadership to other product teams across the portfolio\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;What You\u0026#39;ll Build\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;This role owns a portfolio of platform security surfaces that includes:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Identity \u0026amp;amp; Permissions platform\u0026lt;/strong\u0026gt; — the authentication and authorization foundation for both human users and AI agents, spanning roles, scopes, and delegated access as agentic workflows become first-class actors on the platform\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Security products\u0026lt;/strong\u0026gt; — customer-facing capabilities such as IP Allow list and SCIM, extending the set of controls enterprise customers need to adopt PagerDuty at scale\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Admin experience\u0026lt;/strong\u0026gt; — the tooling administrators use to configure, audit, and govern their PagerDuty environment, with opportunity to improve clarity and self-service\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Partner security and governance\u0026lt;/strong\u0026gt; — the shared services, primitives, and audit surfaces that every partner team builds on\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with executive leadership to align security strategy with company-level trust and resilience targets\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;The opportunity is to bring these surfaces together into a coherent platform so security decisions and actions happen faster, customers can govern their own environments with confidence, and product teams have primitives they trust and actively build on.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;Basic Qualifications\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;10+ years in B2B SaaS in roles spanning product management, security engineering, and/or platform security\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated experience owning security architecture and risk tiering decisions — not just supporting them\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Track record of running security programs and measuring risk reduction impact\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong cross-functional credibility with Engineering, Legal, Product, and Go-To-Market leadership\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience managing security change in the field — migrations, re-architecture, new authentication and authorization models — with the communication skills to bring stakeholders along\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to mentor other product managers and raise the security bar across a product organization without direct reports\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Preferred Qualifications\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience at a company during transition to zero-trust or hardened multi-tenant isolation architecture\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with security infrastructure (IAM, secrets management, vulnerability and posture tooling)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with B2B SaaS compliance frameworks, customer security review processes, and audit considerations\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Compensation\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;The base salary range for this position in Canada is $156,000 - $236,500 CDN. This role may also be eligible for bonus, commission, equity, and/or benefits.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our base salary ranges are determined by role, level, and location. The range, which is subject to change based on primary work location, reflects the minimum and maximum base salary we expect to pay newly hired employees for the position. Within the range, we determine pay for an individual based on a number of factors including market location, job-related knowledge, skills/competencies and experience.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Your recruiter can share more about the specific offerings for this role, as well as the salary range for your primary work location during the hiring process.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Hesitant to apply?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We encourage you to submit your resume even if you don\u0026#39;t meet every requirement. We value potential and consider each candidate\u0026#39;s full professional story. Whether you\u0026#39;re exploring a career change or taking your next step, we look forward to reviewing your application. If this just isn’t the right role or time - sign up for \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/jobalerts\u0026quot;\u0026gt;job alerts\u0026lt;/a\u0026gt;!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Where we work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty operates a hybrid work model with \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/locations\u0026quot;\u0026gt;offices\u0026lt;/a\u0026gt; in 8 major cities: Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. While we offer flexibility within our established locations, we \u0026lt;strong\u0026gt;cannot\u0026lt;/strong\u0026gt; employ candidates residing in:\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location restrictions: \u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;Australia:\u0026lt;/strong\u0026gt; Northern Territory, Queensland, South Australia, Tasmania, Western Australia\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;Canada:\u0026lt;/strong\u0026gt; Alberta, Manitoba, Newfoundland, Northwest Territories, Nunavut, PEI, Quebec, Saskatchewan, Yukon\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;United States:\u0026lt;/strong\u0026gt; Alaska, Hawaii, Iowa, Louisiana, Mississippi, Nebraska, New Mexico, Oklahoma, Rhode Island, South Dakota, West Virginia, Wyoming\u0026lt;br\u0026gt;\u0026lt;em\u0026gt;Candidates must reside in an eligible location, which vary by role.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;How we work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://careers.pagerduty.com/#values\u0026quot;\u0026gt;Our values\u0026lt;/a\u0026gt; guide how we support customers, collaborate with colleagues, develop products, and foster a culture of belonging. They define not just our actions, but what it means to be Dutonian.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;People Leaders at PagerDuty are responsible for creating high performance environments that drive accountability. PagerDuty has four key dimensions that define our Leadership Impact: Lead Self, Lead the Team, Lead the Business, and Lead the Future. Each dimension has three associated competencies to give leaders a shared language for guiding their development, career, promotion, and succession planning discussions. Our Manager Expectations serve as a practical guide for managers to understand their responsibilities, prioritize their efforts, and drive engagement and performance.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What we offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a global organization, our total rewards approach is competitive with industry standards and aligned with local laws and regulations. Learn more, including country-specific offerings, on our \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/global-benefits\u0026quot;\u0026gt;benefits site\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your package may include:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive salary\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comprehensive benefits package\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible work arrangements\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Company equity*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;ESPP (Employee Stock Purchase Program)*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Retirement or pension plan*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Generous paid vacation time\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid holidays and sick leave\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Dutonian Wellness Days \u0026amp;amp; HibernationDuty - companywide paid days off in addition to PTO\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid volunteer time off: 20 hours per year\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Company-wide hack weeks\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Mental wellness programs\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;*Eligibility may vary by role, region, and tenure\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About PagerDuty\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. The PagerDuty Operations Cloud is an AI-powered platform that empowers business resilience and drives operational efficiency for enterprises. With a generative AI assistant at its core, PagerDuty empowers teams to detect and resolve issues in real time, orchestrate complex workflows, and drive continuous improvement across their digital operations. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always-on digital experiences to modern businesses\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty is Great Place to Work-certified™, a Fortune Best Workplace for Millennials, a Fortune Best Medium Workplace, a Fortune Best Workplace in Technology, and a top rated product on TrustRadius and G2.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Go behind-the-scenes on our \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/home\u0026quot;\u0026gt;careers site\u0026lt;/a\u0026gt; and @pagerduty on Instagram.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Additional Information\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status. Your privacy is important to us. By submitting an application, you confirm that you have read and understand PagerDuty\u0026#39;s \u0026lt;a href=\u0026quot;https://www.pagerduty.com/privacy-policy/\u0026quot;\u0026gt;Privacy Policy\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email accommodation@pagerduty.com and we will work with you to meet your accessibility needs.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty uses the E-Verify employment verification program.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4012325004,"name":"Product Management","child_ids":[],"parent_id":4012353004}],"offices":[{"id":4005840004,"name":"San Francisco","location":"San Francisco, California, United States","child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/pagerduty/jobs/6206060004","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5221696004,"location":{"name":"Atlanta; San Francisco; Toronto"},"metadata":[{"id":14493121004,"name":"Stock Plan","value":null,"value_type":"single_select"}],"id":6206060004,"updated_at":"2026-09-22T21:08:51-04:00","requisition_id":"EFY27619","title":"Principal Product Manager - Platform Security","company_name":"PagerDuty","first_published":"2026-09-22T21:08:51-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;PagerDuty, Inc. (NYSE: PD) is the global leader in AI-first digital operations. By automatically detecting, diagnosing, and remediating issues, the PagerDuty Platform orchestrates AI agents and automated workflows with context from over 750 integrations. Trusted by approximately two-thirds of the Fortune 100 and nearly half of the Fortune 500, PagerDuty is the industry standard for organizations scaling resilient, autonomous operations. Notable customers include Chipotle, Cloudflare, Docusign, Fox, Nvidia, Salesforce, Spotify, Zoom and more. We are growing rapidly and hiring top talent with leading AI skills across engineering, sales, product, marketing, and beyond as we build the leading digital operations platform.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;About the Role\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty is seeking a Principal Product Manager, Platform Security to own the strategy and execution of how we secure, harden, and defend our Operations Cloud platform. This role sits within our Product Development organization and reports to the Sr Director of Product, Platform \u0026amp;amp; Partners.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This is a senior individual contributor role. You\u0026#39;ll bring the same rigor to security that a great PM brings to a product: deep customer empathy, structured threat modeling, clear risk tiering frameworks, and a bias toward measurable outcomes. You\u0026#39;ll also be the connective tissue between Product, Engineering, IT, and Legal, ensuring security strategy translates into engineering execution and customer trust. This role owns the full lifecycle from recommendation to implementation to operations. You\u0026#39;ll be the decision-maker on risk acceptance, control exceptions, and incident escalation in real-time.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The ideal candidate has operated at the intersection of product management and security engineering in a later-stage B2B SaaS environment. You\u0026#39;ve owned security architecture decisions end-to-end, built security infrastructure, and have the credibility to influence both product roadmaps and engineering practices without formal authority.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;What You\u0026#39;ll Own\u0026lt;/h2\u0026gt;\n\u0026lt;h3\u0026gt;Product \u0026amp;amp; Platform Security\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Define and evolve PagerDuty\u0026#39;s platform identity and security architecture — trust boundaries, authentication and authorization models, and secrets management frameworks\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Admin experience and admin console for enterprise and security administrators\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build and maintain a security review process so product teams bring security into roadmap decisions early, not as an afterthought\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own the security platform roadmap\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide security and secure-design leadership to other product teams across the portfolio\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;What You\u0026#39;ll Build\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;This role owns a portfolio of platform security surfaces that includes:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Identity \u0026amp;amp; Permissions platform\u0026lt;/strong\u0026gt; — the authentication and authorization foundation for both human users and AI agents, spanning roles, scopes, and delegated access as agentic workflows become first-class actors on the platform\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Security products\u0026lt;/strong\u0026gt; — customer-facing capabilities such as IP Allow list and SCIM, extending the set of controls enterprise customers need to adopt PagerDuty at scale\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Admin experience\u0026lt;/strong\u0026gt; — the tooling administrators use to configure, audit, and govern their PagerDuty environment, with opportunity to improve clarity and self-service\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Partner security and governance\u0026lt;/strong\u0026gt; — the shared services, primitives, and audit surfaces that every partner team builds on\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with executive leadership to align security strategy with company-level trust and resilience targets\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;The opportunity is to bring these surfaces together into a coherent platform so security decisions and actions happen faster, customers can govern their own environments with confidence, and product teams have primitives they trust and actively build on.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;Basic Qualifications\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;10+ years in B2B SaaS in roles spanning product management, security engineering, and/or platform security\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated experience owning security architecture and risk tiering decisions — not just supporting them\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Track record of running security programs and measuring risk reduction impact\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong cross-functional credibility with Engineering, Legal, Product, and Go-To-Market leadership\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience managing security change in the field — migrations, re-architecture, new authentication and authorization models — with the communication skills to bring stakeholders along\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to mentor other product managers and raise the security bar across a product organization without direct reports\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Preferred Qualifications\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience at a company during transition to zero-trust or hardened multi-tenant isolation architecture\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with security infrastructure (IAM, secrets management, vulnerability and posture tooling)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with B2B SaaS compliance frameworks, customer security review processes, and audit considerations\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Compensation\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;The base salary range for this position in the US is 180,000 - 303,600 USD. This role may also be eligible for bonus, commission, equity, and/or benefits.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our base salary ranges are determined by role, level, and location. The range, which is subject to change based on primary work location, reflects the minimum and maximum base salary we expect to pay newly hired employees for the position. Within the range, we determine pay for an individual based on a number of factors including market location, job-related knowledge, skills/competencies and experience.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Your recruiter can share more about the specific offerings for this role, as well as the salary range for your primary work location during the hiring process.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Hesitant to apply?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We encourage you to submit your resume even if you don\u0026#39;t meet every requirement. We value potential and consider each candidate\u0026#39;s full professional story. Whether you\u0026#39;re exploring a career change or taking your next step, we look forward to reviewing your application. If this just isn’t the right role or time - sign up for \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/jobalerts\u0026quot;\u0026gt;job alerts\u0026lt;/a\u0026gt;!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Where we work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty operates a hybrid work model with \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/locations\u0026quot;\u0026gt;offices\u0026lt;/a\u0026gt; in 8 major cities: Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. While we offer flexibility within our established locations, we \u0026lt;strong\u0026gt;cannot\u0026lt;/strong\u0026gt; employ candidates residing in:\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location restrictions: \u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;Australia:\u0026lt;/strong\u0026gt; Northern Territory, Queensland, South Australia, Tasmania, Western Australia\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;Canada:\u0026lt;/strong\u0026gt; Alberta, Manitoba, Newfoundland, Northwest Territories, Nunavut, PEI, Quebec, Saskatchewan, Yukon\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;United States:\u0026lt;/strong\u0026gt; Alaska, Hawaii, Iowa, Louisiana, Mississippi, Nebraska, New Mexico, Oklahoma, Rhode Island, South Dakota, West Virginia, Wyoming\u0026lt;br\u0026gt;\u0026lt;em\u0026gt;Candidates must reside in an eligible location, which vary by role.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;How we work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://careers.pagerduty.com/#values\u0026quot;\u0026gt;Our values\u0026lt;/a\u0026gt; guide how we support customers, collaborate with colleagues, develop products, and foster a culture of belonging. They define not just our actions, but what it means to be Dutonian.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;People Leaders at PagerDuty are responsible for creating high performance environments that drive accountability. PagerDuty has four key dimensions that define our Leadership Impact: Lead Self, Lead the Team, Lead the Business, and Lead the Future. Each dimension has three associated competencies to give leaders a shared language for guiding their development, career, promotion, and succession planning discussions. Our Manager Expectations serve as a practical guide for managers to understand their responsibilities, prioritize their efforts, and drive engagement and performance.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What we offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a global organization, our total rewards approach is competitive with industry standards and aligned with local laws and regulations. Learn more, including country-specific offerings, on our \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/global-benefits\u0026quot;\u0026gt;benefits site\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your package may include:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive salary\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comprehensive benefits package\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible work arrangements\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Company equity*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;ESPP (Employee Stock Purchase Program)*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Retirement or pension plan*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Generous paid vacation time\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid holidays and sick leave\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Dutonian Wellness Days \u0026amp;amp; HibernationDuty - companywide paid days off in addition to PTO\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid volunteer time off: 20 hours per year\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Company-wide hack weeks\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Mental wellness programs\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;*Eligibility may vary by role, region, and tenure\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About PagerDuty\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. The PagerDuty Operations Cloud is an AI-powered platform that empowers business resilience and drives operational efficiency for enterprises. With a generative AI assistant at its core, PagerDuty empowers teams to detect and resolve issues in real time, orchestrate complex workflows, and drive continuous improvement across their digital operations. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always-on digital experiences to modern businesses\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty is Great Place to Work-certified™, a Fortune Best Workplace for Millennials, a Fortune Best Medium Workplace, a Fortune Best Workplace in Technology, and a top rated product on TrustRadius and G2.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Go behind-the-scenes on our \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/home\u0026quot;\u0026gt;careers site\u0026lt;/a\u0026gt; and @pagerduty on Instagram.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Additional Information\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status. Your privacy is important to us. By submitting an application, you confirm that you have read and understand PagerDuty\u0026#39;s \u0026lt;a href=\u0026quot;https://www.pagerduty.com/privacy-policy/\u0026quot;\u0026gt;Privacy Policy\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email accommodation@pagerduty.com and we will work with you to meet your accessibility needs.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty uses the E-Verify employment verification program.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4012325004,"name":"Product Management","child_ids":[],"parent_id":4012353004}],"offices":[{"id":4005840004,"name":"San Francisco","location":"San Francisco, California, United States","child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/pagerduty/jobs/6178866004","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5210006004,"location":{"name":"Atlanta"},"metadata":[{"id":14493121004,"name":"Stock Plan","value":null,"value_type":"single_select"}],"id":6178866004,"updated_at":"2026-09-22T08:50:38-04:00","requisition_id":"EFY27603","title":"Procurement Manager","company_name":"PagerDuty","first_published":"2026-09-22T08:50:38-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;PagerDuty, Inc. (NYSE: PD) is the global leader in AI-first digital operations. By automatically detecting, diagnosing, and remediating issues, the PagerDuty Platform orchestrates AI agents and automated workflows with context from over 750 integrations. Trusted by approximately two-thirds of the Fortune 100 and nearly half of the Fortune 500, PagerDuty is the industry standard for organizations scaling resilient, autonomous operations. Notable customers include Chipotle, Cloudflare, Docusign, Fox, Nvidia, Salesforce, Spotify, Zoom and more. We are growing rapidly and hiring top talent with leading AI skills across engineering, sales, product, marketing, and beyond as we build the leading digital operations platform.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Procurement Manager\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty is seeking an exceptional, forward-thinking \u0026lt;strong\u0026gt;Procurement Manager\u0026lt;/strong\u0026gt; to join our team! In this role, you will act as a core strategic business partner to our Product Management Engineering, Marketing, and GTM teams, helping enable the business to reach its goal of revolutionizing operations and building customer trust in an unpredictable world.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are looking for a tech-savvy procurement professional who thrives in a fast-paced, high-growth environment, leverages AI and modern tools to drive operational velocity, and thinks beyond immediate renewal dates to build long-term vendor strategies. If you excel at executive stakeholder management, complex software and technology negotiations, and proactive category planning, this is an exciting opportunity to make a high-impact contribution to PagerDuty’s P2P mission.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty is a flexible, hybrid workplace. We embrace and encourage in-person collaboration as an integral part of our culture. This role is expected to work out of our \u0026lt;strong\u0026gt;Atlanta office twice a week\u0026lt;/strong\u0026gt; to connect, innovate, and fully embrace being a Dutonian!\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Key Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ol\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt; Executive Partnership \u0026amp;amp; Strategic Advisory\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ol\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Serve as a trusted strategic partner to executive leaders (VPs, Directors, and C-Suite), aligning procurement strategies directly with technical roadmaps and business goals.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proactively advise stakeholders on market trends, supplier intelligence, risk mitigation, and commercial optimization options early in the planning process.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Navigate rapid organizational change and shifting technical priorities with agility, balancing speed with disciplined execution.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ol\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt; Strategic Vendor Strategy \u0026amp;amp; Forward-Looking Renewals\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ol\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Move beyond transactional, single-year renewals by designing long-term vendor strategies that align with PagerDuty’s multi-year architecture and financial plans.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Conduct holistic vendor portfolio reviews, evaluating redundancy, strategic value, escalation terms, and scalability across key SaaS and infrastructure suppliers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead Strategic Supplier Quarterly Business Reviews (QBRs) to track vendor performance, establish meaningful KPIs, and drive continuous vendor value.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ol\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt; AI-Driven Efficiency \u0026amp;amp; Operational Velocity\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ol\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Champion the daily, practical adoption of Artificial Intelligence and advanced automation tools to streamline market research, contract analysis, spend analytics, and administrative workflows.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Continuously seek opportunities to optimize the end-to-end Procure-to-Pay (P2P) cycle, reducing deal turnaround time without compromising quality or compliance.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ol\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt; End-to-End Deal Execution \u0026amp;amp; Negotiation\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ol\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Lead commercial and price negotiations for global, high-value supplier contracts (SaaS, Cloud, Software, and Professional Services), securing optimal commercial terms and cost savings for PagerDuty.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner seamlessly with Legal, Security, and Finance teams to negotiate terms (MSAs, DPAs, SOWs) to mitigate risk while expediting deal completion.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Utilize P2P and Contract Lifecycle Management (CLM) software tools (e.g., Coupa) to manage end-to-end contracting and spend workflows.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;This is an individual contributor role where you will independently execute Key Responsibilities with minimal supervision or support. The role will also assist with various Procurement related process and system improvement projects\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Basic Qualifications\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;3+ years of experience in Procurement, Sourcing, or Vendor Management, specifically supporting Software, SaaS, and Technology categories.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;2+ years of experience with the Procure to Pay Process and the Source to Contract Process.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;2+ years of experience in Price / Contract negotiations in the area of Software Contracts, especially SaaS.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;2+ years of experience working closely with Product, Engineering, or IT stakeholders in a fast-paced technology environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven track record of building trusted partnerships with executive leaders and cross-functional partners (Legal, Security, Finance).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated experience in complex price and contract negotiations (MSAs, DPAs, SOWs, SLA structures).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hands-on experience leveraging modern AI, automation, or data analytics tools in day-to-day workflows to enhance productivity and decision-making.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Preferred Qualifications\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience with Procure-to-Pay (P2P) and Contract Lifecycle Management (CLM) software systems, preferably \u0026lt;strong\u0026gt;Coupa\u0026lt;/strong\u0026gt;.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience managing category strategies for cloud infrastructure, developer tools, or high-density SaaS tech stacks.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficiency with Google Workspace and modern productivity software.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The base salary range for this position is 114,000 - 191,400 USD. This role may also be eligible for bonus, commission, equity, and/or benefits.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our base salary ranges are determined by role, level, and location. The range, which is subject to change based on primary work location, reflects the minimum and maximum base salary we expect to pay newly hired employees for the position. Within the range, we determine pay for an individual based on a number of factors including market location, job-related knowledge, skills/competencies and experience.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Your recruiter can share more about the specific offerings for this role, as well as the salary range for your primary work location during the hiring process.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Hesitant to apply?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We encourage you to submit your resume even if you don\u0026#39;t meet every requirement. We value potential and consider each candidate\u0026#39;s full professional story. Whether you\u0026#39;re exploring a career change or taking your next step, we look forward to reviewing your application. If this just isn’t the right role or time - sign up for \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/jobalerts\u0026quot;\u0026gt;job alerts\u0026lt;/a\u0026gt;!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Where we work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty operates a hybrid work model with \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/locations\u0026quot;\u0026gt;offices\u0026lt;/a\u0026gt; in 8 major cities: Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. While we offer flexibility within our established locations, we \u0026lt;strong\u0026gt;cannot\u0026lt;/strong\u0026gt; employ candidates residing in:\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location restrictions: \u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;Australia:\u0026lt;/strong\u0026gt; Northern Territory, Queensland, South Australia, Tasmania, Western Australia\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;Canada:\u0026lt;/strong\u0026gt; Alberta, Manitoba, Newfoundland, Northwest Territories, Nunavut, PEI, Quebec, Saskatchewan, Yukon\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;United States:\u0026lt;/strong\u0026gt; Alaska, Hawaii, Iowa, Louisiana, Mississippi, Nebraska, New Mexico, Oklahoma, Rhode Island, South Dakota, West Virginia, Wyoming\u0026lt;br\u0026gt;\u0026lt;em\u0026gt;Candidates must reside in an eligible location, which vary by role.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;How we work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://careers.pagerduty.com/#values\u0026quot;\u0026gt;Our values\u0026lt;/a\u0026gt; guide how we support customers, collaborate with colleagues, develop products, and foster a culture of belonging. They define not just our actions, but what it means to be Dutonian.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;People Leaders at PagerDuty are responsible for creating high performance environments that drive accountability. PagerDuty has four key dimensions that define our Leadership Impact: Lead Self, Lead the Team, Lead the Business, and Lead the Future. Each dimension has three associated competencies to give leaders a shared language for guiding their development, career, promotion, and succession planning discussions. Our Manager Expectations serve as a practical guide for managers to understand their responsibilities, prioritize their efforts, and drive engagement and performance.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What we offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a global organization, our total rewards approach is competitive with industry standards and aligned with local laws and regulations. Learn more, including country-specific offerings, on our \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/global-benefits\u0026quot;\u0026gt;benefits site\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your package may include:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive salary\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comprehensive benefits package\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible work arrangements\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Company equity*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;ESPP (Employee Stock Purchase Program)*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Retirement or pension plan*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Generous paid vacation time\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid holidays and sick leave\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Dutonian Wellness Days \u0026amp;amp; HibernationDuty - companywide paid days off in addition to PTO\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid volunteer time off: 20 hours per year\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Company-wide hack weeks\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Mental wellness programs\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;*Eligibility may vary by role, region, and tenure\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About PagerDuty\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. The PagerDuty Operations Cloud is an AI-powered platform that empowers business resilience and drives operational efficiency for enterprises. With a generative AI assistant at its core, PagerDuty empowers teams to detect and resolve issues in real time, orchestrate complex workflows, and drive continuous improvement across their digital operations. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always-on digital experiences to modern businesses\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty is Great Place to Work-certified™, a Fortune Best Workplace for Millennials, a Fortune Best Medium Workplace, a Fortune Best Workplace in Technology, and a top rated product on TrustRadius and G2.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Go behind-the-scenes on our \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/home\u0026quot;\u0026gt;careers site\u0026lt;/a\u0026gt; and @pagerduty on Instagram.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Additional Information\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status. Your privacy is important to us. By submitting an application, you confirm that you have read and understand PagerDuty\u0026#39;s \u0026lt;a href=\u0026quot;https://www.pagerduty.com/privacy-policy/\u0026quot;\u0026gt;Privacy Policy\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email accommodation@pagerduty.com and we will work with you to meet your accessibility needs.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty uses the E-Verify employment verification program.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4012343004,"name":"Finance","child_ids":[4012348004,4012345004,4012344004,4012346004,4012347004,4012349004],"parent_id":null}],"offices":[{"id":4005842004,"name":"Atlanta","location":"Atlanta, Georgia, United States","child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/pagerduty/jobs/6240564004","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5210006004,"location":{"name":"Toronto"},"metadata":[{"id":14493121004,"name":"Stock Plan","value":null,"value_type":"single_select"}],"id":6240564004,"updated_at":"2026-11-03T11:13:16-05:00","requisition_id":"EFY27603","title":"Procurement Manager","company_name":"PagerDuty","first_published":"2026-11-02T09:42:14-05:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;PagerDuty, Inc. (NYSE: PD) is the global leader in AI-first digital operations. By automatically detecting, diagnosing, and remediating issues, the PagerDuty Platform orchestrates AI agents and automated workflows with context from over 750 integrations. Trusted by approximately two-thirds of the Fortune 100 and nearly half of the Fortune 500, PagerDuty is the industry standard for organizations scaling resilient, autonomous operations. Notable customers include Chipotle, Cloudflare, Docusign, Fox, Nvidia, Salesforce, Spotify, Zoom and more. We are growing rapidly and hiring top talent with leading AI skills across engineering, sales, product, marketing, and beyond as we build the leading digital operations platform.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Procurement Manager\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty is seeking an exceptional, forward-thinking \u0026lt;strong\u0026gt;Procurement Manager\u0026lt;/strong\u0026gt; to join our team! In this role, you will act as a core strategic business partner to our Product Management Engineering, Marketing, and GTM teams, helping enable the business to reach its goal of revolutionizing operations and building customer trust in an unpredictable world.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are looking for a tech-savvy procurement professional who thrives in a fast-paced, high-growth environment, leverages AI and modern tools to drive operational velocity, and thinks beyond immediate renewal dates to build long-term vendor strategies. If you excel at executive stakeholder management, complex software and technology negotiations, and proactive category planning, this is an exciting opportunity to make a high-impact contribution to PagerDuty’s P2P mission.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;**PagerDuty is a flexible, hybrid workplace. We embrace and encourage in-person collaboration as an integral part of our culture. This role is expected to work out of our \u0026lt;strong\u0026gt;Toronto\u0026amp;nbsp;office twice a week\u0026lt;/strong\u0026gt; to connect, innovate, and fully embrace being a Dutonian!**\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Key Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ol\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt; Executive Partnership \u0026amp;amp; Strategic Advisory\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ol\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Serve as a trusted strategic partner to executive leaders (VPs, Directors, and C-Suite), aligning procurement strategies directly with technical roadmaps and business goals.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proactively advise stakeholders on market trends, supplier intelligence, risk mitigation, and commercial optimization options early in the planning process.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Navigate rapid organizational change and shifting technical priorities with agility, balancing speed with disciplined execution.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ol\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt; Strategic Vendor Strategy \u0026amp;amp; Forward-Looking Renewals\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ol\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Move beyond transactional, single-year renewals by designing long-term vendor strategies that align with PagerDuty’s multi-year architecture and financial plans.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Conduct holistic vendor portfolio reviews, evaluating redundancy, strategic value, escalation terms, and scalability across key SaaS and infrastructure suppliers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead Strategic Supplier Quarterly Business Reviews (QBRs) to track vendor performance, establish meaningful KPIs, and drive continuous vendor value.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ol\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt; AI-Driven Efficiency \u0026amp;amp; Operational Velocity\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ol\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Champion the daily, practical adoption of Artificial Intelligence and advanced automation tools to streamline market research, contract analysis, spend analytics, and administrative workflows.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Continuously seek opportunities to optimize the end-to-end Procure-to-Pay (P2P) cycle, reducing deal turnaround time without compromising quality or compliance.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ol\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt; End-to-End Deal Execution \u0026amp;amp; Negotiation\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ol\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Lead commercial and price negotiations for global, high-value supplier contracts (SaaS, Cloud, Software, and Professional Services), securing optimal commercial terms and cost savings for PagerDuty.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner seamlessly with Legal, Security, and Finance teams to negotiate terms (MSAs, DPAs, SOWs) to mitigate risk while expediting deal completion.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Utilize P2P and Contract Lifecycle Management (CLM) software tools (e.g., Coupa) to manage end-to-end contracting and spend workflows.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;This is an individual contributor role where you will independently execute Key Responsibilities with minimal supervision or support. The role will also assist with various Procurement related process and system improvement projects\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Basic Qualifications\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;3+ years of experience in Procurement, Sourcing, or Vendor Management, specifically supporting Software, SaaS, and Technology categories.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;2+ years of experience with the Procure to Pay Process and the Source to Contract Process.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;2+ years of experience in Price / Contract negotiations in the area of Software Contracts, especially SaaS.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;2+ years of experience working closely with Product, Engineering, or IT stakeholders in a fast-paced technology environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven track record of building trusted partnerships with executive leaders and cross-functional partners (Legal, Security, Finance).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated experience in complex price and contract negotiations (MSAs, DPAs, SOWs, SLA structures).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hands-on experience leveraging modern AI, automation, or data analytics tools in day-to-day workflows to enhance productivity and decision-making.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Preferred Qualifications\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience with Procure-to-Pay (P2P) and Contract Lifecycle Management (CLM) software systems, preferably \u0026lt;strong\u0026gt;Coupa\u0026lt;/strong\u0026gt;.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience managing category strategies for cloud infrastructure, developer tools, or high-density SaaS tech stacks.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficiency with Google Workspace and modern productivity software.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The base salary range for this position is 98,500 - 148,500 CAD. This role may also be eligible for bonus, commission, equity, and/or benefits.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our base salary ranges are determined by role, level, and location. The range, which is subject to change based on primary work location, reflects the minimum and maximum base salary we expect to pay newly hired employees for the position. Within the range, we determine pay for an individual based on a number of factors including market location, job-related knowledge, skills/competencies and experience.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Your recruiter can share more about the specific offerings for this role, as well as the salary range for your primary work location during the hiring process.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Hesitant to apply?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We encourage you to submit your resume even if you don\u0026#39;t meet every requirement. We value potential and consider each candidate\u0026#39;s full professional story. Whether you\u0026#39;re exploring a career change or taking your next step, we look forward to reviewing your application. If this just isn’t the right role or time - sign up for \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/jobalerts\u0026quot;\u0026gt;job alerts\u0026lt;/a\u0026gt;!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Where we work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty operates a hybrid work model with \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/locations\u0026quot;\u0026gt;offices\u0026lt;/a\u0026gt; in 8 major cities: Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. While we offer flexibility within our established locations, we \u0026lt;strong\u0026gt;cannot\u0026lt;/strong\u0026gt; employ candidates residing in:\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location restrictions: \u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;Australia:\u0026lt;/strong\u0026gt; Northern Territory, Queensland, South Australia, Tasmania, Western Australia\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;Canada:\u0026lt;/strong\u0026gt; Alberta, Manitoba, Newfoundland, Northwest Territories, Nunavut, PEI, Quebec, Saskatchewan, Yukon\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;United States:\u0026lt;/strong\u0026gt; Alaska, Hawaii, Iowa, Louisiana, Mississippi, Nebraska, New Mexico, Oklahoma, Rhode Island, South Dakota, West Virginia, Wyoming\u0026lt;br\u0026gt;\u0026lt;em\u0026gt;Candidates must reside in an eligible location, which vary by role.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;How we work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://careers.pagerduty.com/#values\u0026quot;\u0026gt;Our values\u0026lt;/a\u0026gt; guide how we support customers, collaborate with colleagues, develop products, and foster a culture of belonging. They define not just our actions, but what it means to be Dutonian.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;People Leaders at PagerDuty are responsible for creating high performance environments that drive accountability. PagerDuty has four key dimensions that define our Leadership Impact: Lead Self, Lead the Team, Lead the Business, and Lead the Future. Each dimension has three associated competencies to give leaders a shared language for guiding their development, career, promotion, and succession planning discussions. Our Manager Expectations serve as a practical guide for managers to understand their responsibilities, prioritize their efforts, and drive engagement and performance.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What we offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a global organization, our total rewards approach is competitive with industry standards and aligned with local laws and regulations. Learn more, including country-specific offerings, on our \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/global-benefits\u0026quot;\u0026gt;benefits site\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your package may include:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive salary\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comprehensive benefits package\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible work arrangements\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Company equity*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;ESPP (Employee Stock Purchase Program)*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Retirement or pension plan*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Generous paid vacation time\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid holidays and sick leave\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Dutonian Wellness Days \u0026amp;amp; HibernationDuty - companywide paid days off in addition to PTO\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid volunteer time off: 20 hours per year\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Company-wide hack weeks\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Mental wellness programs\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;*Eligibility may vary by role, region, and tenure\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About PagerDuty\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. The PagerDuty Operations Cloud is an AI-powered platform that empowers business resilience and drives operational efficiency for enterprises. With a generative AI assistant at its core, PagerDuty empowers teams to detect and resolve issues in real time, orchestrate complex workflows, and drive continuous improvement across their digital operations. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always-on digital experiences to modern businesses\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty is Great Place to Work-certified™, a Fortune Best Workplace for Millennials, a Fortune Best Medium Workplace, a Fortune Best Workplace in Technology, and a top rated product on TrustRadius and G2.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Go behind-the-scenes on our \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/home\u0026quot;\u0026gt;careers site\u0026lt;/a\u0026gt; and @pagerduty on Instagram.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Additional Information\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status. Your privacy is important to us. By submitting an application, you confirm that you have read and understand PagerDuty\u0026#39;s \u0026lt;a href=\u0026quot;https://www.pagerduty.com/privacy-policy/\u0026quot;\u0026gt;Privacy Policy\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email accommodation@pagerduty.com and we will work with you to meet your accessibility needs.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty uses the E-Verify employment verification program.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4012343004,"name":"Finance","child_ids":[4012348004,4012345004,4012344004,4012346004,4012347004,4012349004],"parent_id":null}],"offices":[{"id":4005842004,"name":"Atlanta","location":"Atlanta, Georgia, United States","child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/pagerduty/jobs/6240563004","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5210006004,"location":{"name":"San Francisco"},"metadata":[{"id":14493121004,"name":"Stock Plan","value":null,"value_type":"single_select"}],"id":6240563004,"updated_at":"2026-11-03T11:12:48-05:00","requisition_id":"EFY27603","title":"Procurement Manager","company_name":"PagerDuty","first_published":"2026-11-02T09:42:17-05:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;PagerDuty, Inc. (NYSE: PD) is the global leader in AI-first digital operations. By automatically detecting, diagnosing, and remediating issues, the PagerDuty Platform orchestrates AI agents and automated workflows with context from over 750 integrations. Trusted by approximately two-thirds of the Fortune 100 and nearly half of the Fortune 500, PagerDuty is the industry standard for organizations scaling resilient, autonomous operations. Notable customers include Chipotle, Cloudflare, Docusign, Fox, Nvidia, Salesforce, Spotify, Zoom and more. We are growing rapidly and hiring top talent with leading AI skills across engineering, sales, product, marketing, and beyond as we build the leading digital operations platform.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Procurement Manager\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty is seeking an exceptional, forward-thinking \u0026lt;strong\u0026gt;Procurement Manager\u0026lt;/strong\u0026gt; to join our team! In this role, you will act as a core strategic business partner to our Product Management Engineering, Marketing, and GTM teams, helping enable the business to reach its goal of revolutionizing operations and building customer trust in an unpredictable world.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are looking for a tech-savvy procurement professional who thrives in a fast-paced, high-growth environment, leverages AI and modern tools to drive operational velocity, and thinks beyond immediate renewal dates to build long-term vendor strategies. If you excel at executive stakeholder management, complex software and technology negotiations, and proactive category planning, this is an exciting opportunity to make a high-impact contribution to PagerDuty’s P2P mission.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;**PagerDuty is a flexible, hybrid workplace. We embrace and encourage in-person collaboration as an integral part of our culture. This role is expected to work out of our \u0026lt;strong\u0026gt;San Francisco office twice a week\u0026lt;/strong\u0026gt; to connect, innovate, and fully embrace being a Dutonian!**\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Key Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ol\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt; Executive Partnership \u0026amp;amp; Strategic Advisory\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ol\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Serve as a trusted strategic partner to executive leaders (VPs, Directors, and C-Suite), aligning procurement strategies directly with technical roadmaps and business goals.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proactively advise stakeholders on market trends, supplier intelligence, risk mitigation, and commercial optimization options early in the planning process.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Navigate rapid organizational change and shifting technical priorities with agility, balancing speed with disciplined execution.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ol\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt; Strategic Vendor Strategy \u0026amp;amp; Forward-Looking Renewals\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ol\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Move beyond transactional, single-year renewals by designing long-term vendor strategies that align with PagerDuty’s multi-year architecture and financial plans.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Conduct holistic vendor portfolio reviews, evaluating redundancy, strategic value, escalation terms, and scalability across key SaaS and infrastructure suppliers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead Strategic Supplier Quarterly Business Reviews (QBRs) to track vendor performance, establish meaningful KPIs, and drive continuous vendor value.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ol\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt; AI-Driven Efficiency \u0026amp;amp; Operational Velocity\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ol\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Champion the daily, practical adoption of Artificial Intelligence and advanced automation tools to streamline market research, contract analysis, spend analytics, and administrative workflows.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Continuously seek opportunities to optimize the end-to-end Procure-to-Pay (P2P) cycle, reducing deal turnaround time without compromising quality or compliance.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ol\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt; End-to-End Deal Execution \u0026amp;amp; Negotiation\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ol\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Lead commercial and price negotiations for global, high-value supplier contracts (SaaS, Cloud, Software, and Professional Services), securing optimal commercial terms and cost savings for PagerDuty.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner seamlessly with Legal, Security, and Finance teams to negotiate terms (MSAs, DPAs, SOWs) to mitigate risk while expediting deal completion.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Utilize P2P and Contract Lifecycle Management (CLM) software tools (e.g., Coupa) to manage end-to-end contracting and spend workflows.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;This is an individual contributor role where you will independently execute Key Responsibilities with minimal supervision or support. The role will also assist with various Procurement related process and system improvement projects\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Basic Qualifications\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;3+ years of experience in Procurement, Sourcing, or Vendor Management, specifically supporting Software, SaaS, and Technology categories.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;2+ years of experience with the Procure to Pay Process and the Source to Contract Process.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;2+ years of experience in Price / Contract negotiations in the area of Software Contracts, especially SaaS.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;2+ years of experience working closely with Product, Engineering, or IT stakeholders in a fast-paced technology environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven track record of building trusted partnerships with executive leaders and cross-functional partners (Legal, Security, Finance).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated experience in complex price and contract negotiations (MSAs, DPAs, SOWs, SLA structures).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hands-on experience leveraging modern AI, automation, or data analytics tools in day-to-day workflows to enhance productivity and decision-making.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Preferred Qualifications\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience with Procure-to-Pay (P2P) and Contract Lifecycle Management (CLM) software systems, preferably \u0026lt;strong\u0026gt;Coupa\u0026lt;/strong\u0026gt;.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience managing category strategies for cloud infrastructure, developer tools, or high-density SaaS tech stacks.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficiency with Google Workspace and modern productivity software.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The base salary range for this position is 114,000 - 191,400 USD. This role may also be eligible for bonus, commission, equity, and/or benefits.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our base salary ranges are determined by role, level, and location. The range, which is subject to change based on primary work location, reflects the minimum and maximum base salary we expect to pay newly hired employees for the position. Within the range, we determine pay for an individual based on a number of factors including market location, job-related knowledge, skills/competencies and experience.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Your recruiter can share more about the specific offerings for this role, as well as the salary range for your primary work location during the hiring process.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Hesitant to apply?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We encourage you to submit your resume even if you don\u0026#39;t meet every requirement. We value potential and consider each candidate\u0026#39;s full professional story. Whether you\u0026#39;re exploring a career change or taking your next step, we look forward to reviewing your application. If this just isn’t the right role or time - sign up for \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/jobalerts\u0026quot;\u0026gt;job alerts\u0026lt;/a\u0026gt;!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Where we work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty operates a hybrid work model with \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/locations\u0026quot;\u0026gt;offices\u0026lt;/a\u0026gt; in 8 major cities: Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. While we offer flexibility within our established locations, we \u0026lt;strong\u0026gt;cannot\u0026lt;/strong\u0026gt; employ candidates residing in:\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location restrictions: \u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;Australia:\u0026lt;/strong\u0026gt; Northern Territory, Queensland, South Australia, Tasmania, Western Australia\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;Canada:\u0026lt;/strong\u0026gt; Alberta, Manitoba, Newfoundland, Northwest Territories, Nunavut, PEI, Quebec, Saskatchewan, Yukon\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;United States:\u0026lt;/strong\u0026gt; Alaska, Hawaii, Iowa, Louisiana, Mississippi, Nebraska, New Mexico, Oklahoma, Rhode Island, South Dakota, West Virginia, Wyoming\u0026lt;br\u0026gt;\u0026lt;em\u0026gt;Candidates must reside in an eligible location, which vary by role.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;How we work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://careers.pagerduty.com/#values\u0026quot;\u0026gt;Our values\u0026lt;/a\u0026gt; guide how we support customers, collaborate with colleagues, develop products, and foster a culture of belonging. They define not just our actions, but what it means to be Dutonian.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;People Leaders at PagerDuty are responsible for creating high performance environments that drive accountability. PagerDuty has four key dimensions that define our Leadership Impact: Lead Self, Lead the Team, Lead the Business, and Lead the Future. Each dimension has three associated competencies to give leaders a shared language for guiding their development, career, promotion, and succession planning discussions. Our Manager Expectations serve as a practical guide for managers to understand their responsibilities, prioritize their efforts, and drive engagement and performance.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What we offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a global organization, our total rewards approach is competitive with industry standards and aligned with local laws and regulations. Learn more, including country-specific offerings, on our \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/global-benefits\u0026quot;\u0026gt;benefits site\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your package may include:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive salary\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comprehensive benefits package\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible work arrangements\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Company equity*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;ESPP (Employee Stock Purchase Program)*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Retirement or pension plan*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Generous paid vacation time\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid holidays and sick leave\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Dutonian Wellness Days \u0026amp;amp; HibernationDuty - companywide paid days off in addition to PTO\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid volunteer time off: 20 hours per year\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Company-wide hack weeks\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Mental wellness programs\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;*Eligibility may vary by role, region, and tenure\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About PagerDuty\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. The PagerDuty Operations Cloud is an AI-powered platform that empowers business resilience and drives operational efficiency for enterprises. With a generative AI assistant at its core, PagerDuty empowers teams to detect and resolve issues in real time, orchestrate complex workflows, and drive continuous improvement across their digital operations. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always-on digital experiences to modern businesses\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty is Great Place to Work-certified™, a Fortune Best Workplace for Millennials, a Fortune Best Medium Workplace, a Fortune Best Workplace in Technology, and a top rated product on TrustRadius and G2.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Go behind-the-scenes on our \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/home\u0026quot;\u0026gt;careers site\u0026lt;/a\u0026gt; and @pagerduty on Instagram.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Additional Information\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status. Your privacy is important to us. By submitting an application, you confirm that you have read and understand PagerDuty\u0026#39;s \u0026lt;a href=\u0026quot;https://www.pagerduty.com/privacy-policy/\u0026quot;\u0026gt;Privacy Policy\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email accommodation@pagerduty.com and we will work with you to meet your accessibility needs.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty uses the E-Verify employment verification program.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4012343004,"name":"Finance","child_ids":[4012348004,4012345004,4012344004,4012346004,4012347004,4012349004],"parent_id":null}],"offices":[{"id":4005842004,"name":"Atlanta","location":"Atlanta, Georgia, United States","child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/pagerduty/jobs/6217534004","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5225807004,"location":{"name":"Atlanta; San Francisco"},"metadata":[{"id":14493121004,"name":"Stock Plan","value":null,"value_type":"single_select"}],"id":6217534004,"updated_at":"2026-10-19T13:17:41-04:00","requisition_id":"EFY27634","title":"Sales Development Representative","company_name":"PagerDuty","first_published":"2026-10-13T17:48:58-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;PagerDuty, Inc. (NYSE: PD) is the global leader in AI-first digital operations. By automatically detecting, diagnosing, and remediating issues, the PagerDuty Platform orchestrates AI agents and automated workflows with context from over 750 integrations. Trusted by approximately two-thirds of the Fortune 100 and nearly half of the Fortune 500, PagerDuty is the industry standard for organizations scaling resilient, autonomous operations. Notable customers include Chipotle, Cloudflare, Docusign, Fox, Nvidia, Salesforce, Spotify, Zoom and more. We are growing rapidly and hiring top talent with leading AI skills across engineering, sales, product, marketing, and beyond as we build the leading digital operations platform.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the job\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty is seeking a \u0026lt;strong\u0026gt;Sales Development Representative\u0026lt;/strong\u0026gt; to join our diverse, customer-focused team. In this role, you will report to our Manager, Commercial Sales Development. Your focus will be on generating new business opportunities through inbound and outbound motions among a group of accounts that fit our ideal customer profile. Daily responsibilities include researching, prospecting, qualifying leads, and initiating conversations to help build a pipeline for our Account Executives.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Do you have a proven track record of success working with new logo accounts? Are you skilled in prospecting, organizing, and enjoy achieving victories? This is an exceptional opportunity for someone who is passionate about technology, has experience in lead generation for complex solutions, and can provide consultative guidance in early sales conversations. If you possess excellent time management skills, understand how to qualify opportunities effectively, and are energized by building pipeline, we would love to talk to you!\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Key Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Value Selling\u0026lt;/strong\u0026gt; – Focus on highlighting the unique PD value and benefit our products and services can provide to a customer. It goes beyond just features and price, emphasizing the impact and solutions that address the customer\u0026#39;s specific needs or challenges.\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Understanding the problems and focus areas of your stakeholders and effectively communicating how PagerDuty will support and address those company priorities\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Aligning use cases with the appropriate service offering\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Quickly adapting to the Command of the Message (COM) selling model and employing solution selling/customer-centric sales method\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Sales Effectiveness\u0026lt;/strong\u0026gt; – Establishing, overseeing, and maintaining genuine connections with prospects\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Develops a proactive point of view on solutions based on customer\u0026#39;s biggest pain points\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Encourages positive conversations between new or potentially new customers and sales teams, leading to solutions aligned with the customer\u0026#39;s strategic vision\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensuring complete customer satisfaction in all interactions\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Sales Execution\u0026lt;/strong\u0026gt; – Ensuring that one’s own and others’ work and information are complete and accurate; careful preparation for meetings and outreach; following up with others to ensure that agreements and commitments have been fulfilled to contribute to PagerDuty\u0026#39;s long-term strategic initiatives\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Prospecting - calling and emailing executives at senior levels across various lines of business using scaled techniques and tools\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Documenting key qualification details, including use case, purchase timeframes, and next steps (MEDDICC Framework)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Qualifying inbound and outbound opportunities to support Account Executives\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Prioritizing accounts and allocating appropriate outreach efforts\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Basic Qualifications\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;1-2+ years strong background in lead generation and prospecting\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;1+ year experience with common SaaS software tools:\u0026lt;/li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;SFDC\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Outreach / Salesloft\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Tableau\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;DemandBase / 6Sense\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Preferred Qualifications\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Proven ability to quickly gain trust with senior leaders, internal and external\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Highly organized with exceptional follow-up skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Passion for cloud technologies\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;The base salary range for this position is 46,800 - 60,400 USD. This role may also be eligible for bonus, commission, equity, and/or benefits.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our base salary ranges are determined by role, level, and location. The range, which is subject to change based on primary work location, reflects the minimum and maximum base salary we expect to pay newly hired employees for the position. Within the range, we determine pay for an individual based on a number of factors including market location, job-related knowledge, skills/competencies and experience.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Your recruiter can share more about the specific offerings for this role, as well as the salary range for your primary work location during the hiring process.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Hesitant to apply?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We encourage you to submit your resume even if you don\u0026#39;t meet every requirement. We value potential and consider each candidate\u0026#39;s full professional story. Whether you\u0026#39;re exploring a career change or taking your next step, we look forward to reviewing your application. If this just isn’t the right role or time - sign up for \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/jobalerts\u0026quot;\u0026gt;job alerts\u0026lt;/a\u0026gt;!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Where we work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty operates a hybrid work model with \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/locations\u0026quot;\u0026gt;offices\u0026lt;/a\u0026gt; in 8 major cities: Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. While we offer flexibility within our established locations, we \u0026lt;strong\u0026gt;cannot\u0026lt;/strong\u0026gt; employ candidates residing in:\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location restrictions: \u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;Australia:\u0026lt;/strong\u0026gt; Northern Territory, Queensland, South Australia, Tasmania, Western Australia\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;Canada:\u0026lt;/strong\u0026gt; Alberta, Manitoba, Newfoundland, Northwest Territories, Nunavut, PEI, Quebec, Saskatchewan, Yukon\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;United States:\u0026lt;/strong\u0026gt; Alaska, Hawaii, Iowa, Louisiana, Mississippi, Nebraska, New Mexico, Oklahoma, Rhode Island, South Dakota, West Virginia, Wyoming\u0026lt;br\u0026gt;\u0026lt;em\u0026gt;Candidates must reside in an eligible location, which vary by role.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;How we work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://careers.pagerduty.com/#values\u0026quot;\u0026gt;Our values\u0026lt;/a\u0026gt; guide how we support customers, collaborate with colleagues, develop products, and foster a culture of belonging. They define not just our actions, but what it means to be Dutonian.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;People Leaders at PagerDuty are responsible for creating high performance environments that drive accountability. PagerDuty has four key dimensions that define our Leadership Impact: Lead Self, Lead the Team, Lead the Business, and Lead the Future. Each dimension has three associated competencies to give leaders a shared language for guiding their development, career, promotion, and succession planning discussions. Our Manager Expectations serve as a practical guide for managers to understand their responsibilities, prioritize their efforts, and drive engagement and performance.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What we offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a global organization, our total rewards approach is competitive with industry standards and aligned with local laws and regulations. Learn more, including country-specific offerings, on our \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/global-benefits\u0026quot;\u0026gt;benefits site\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your package may include:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive salary\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comprehensive benefits package\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible work arrangements\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Company equity*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;ESPP (Employee Stock Purchase Program)*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Retirement or pension plan*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Generous paid vacation time\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid holidays and sick leave\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Dutonian Wellness Days \u0026amp;amp; HibernationDuty - companywide paid days off in addition to PTO\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid volunteer time off: 20 hours per year\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Company-wide hack weeks\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Mental wellness programs\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;*Eligibility may vary by role, region, and tenure\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About PagerDuty\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. The PagerDuty Operations Cloud is an AI-powered platform that empowers business resilience and drives operational efficiency for enterprises. With a generative AI assistant at its core, PagerDuty empowers teams to detect and resolve issues in real time, orchestrate complex workflows, and drive continuous improvement across their digital operations. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always-on digital experiences to modern businesses\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty is Great Place to Work-certified™, a Fortune Best Workplace for Millennials, a Fortune Best Medium Workplace, a Fortune Best Workplace in Technology, and a top rated product on TrustRadius and G2.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Go behind-the-scenes on our \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/home\u0026quot;\u0026gt;careers site\u0026lt;/a\u0026gt; and @pagerduty on Instagram.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Additional Information\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status. Your privacy is important to us. By submitting an application, you confirm that you have read and understand PagerDuty\u0026#39;s \u0026lt;a href=\u0026quot;https://www.pagerduty.com/privacy-policy/\u0026quot;\u0026gt;Privacy Policy\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email accommodation@pagerduty.com and we will work with you to meet your accessibility needs.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty uses the E-Verify employment verification program.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4012321004,"name":"Commercial Sales","child_ids":[],"parent_id":4012303004}],"offices":[{"id":4005842004,"name":"Atlanta","location":"Atlanta, Georgia, United States","child_ids":[],"parent_id":null},{"id":4005840004,"name":"San Francisco","location":"San Francisco, California, United States","child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/pagerduty/jobs/5835317004","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5067635004,"location":{"name":"Atlanta; San Francisco"},"metadata":[{"id":14493121004,"name":"Stock Plan","value":null,"value_type":"single_select"}],"id":5835317004,"updated_at":"2026-10-21T14:55:44-04:00","requisition_id":"EFY27493","title":"Sales Strategy and Operations Manager","company_name":"PagerDuty","first_published":"2026-06-02T16:21:06-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;PagerDuty, Inc. (NYSE: PD) is the global leader in AI-first digital operations. By automatically detecting, diagnosing, and remediating issues, the PagerDuty Platform orchestrates AI agents and automated workflows with context from over 750 integrations. Trusted by approximately two-thirds of the Fortune 100 and nearly half of the Fortune 500, PagerDuty is the industry standard for organizations scaling resilient, autonomous operations. Notable customers include Chipotle, Cloudflare, Docusign, Fox, Nvidia, Salesforce, Spotify, Zoom and more. We are growing rapidly and hiring top talent with leading AI skills across engineering, sales, product, marketing, and beyond as we build the leading digital operations platform.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;As the \u0026lt;strong\u0026gt;Manager of Sales Strategy and Operations\u0026lt;/strong\u0026gt;, you will be the strategic backbone of our go-to-market execution. You will bridge the gap between sales strategy, financial predictability, and rep motivation. This role is highly cross-functional, sitting at the intersection of Sales Leadership, Finance, and HR.\u0026amp;nbsp;Your mission is threefold: design and execute commission plans that drive the right sales behaviors, build the analytics framework to measure performance, and run a highly predictable weekly and quarterly sales forecasting cadence.\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Key Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong style=\u0026quot;font-size: 14px;\u0026quot;\u0026gt;Sales Compensation Design \u0026amp;amp; Execution\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Partner with Sales Leadership and Finance to design, model, and implement annual and mid-year Sales Incentive Compensation Plans (OTE structures, accelerators, SPIFFs, and gates) that align with company ARR goals.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensure data accuracy, timely payouts, and dispute resolution for the global sales team using our incentive compensation management (ICM) software.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Conduct ongoing analysis on plan performance (e.g., attainment distribution, cost of sales, commission leakage) to ensure plans remain motivating for reps and fiscally responsible for the business.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Sales Forecasting \u0026amp;amp; Revenue Predictability\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Own and optimize the weekly, monthly, and quarterly sales forecasting process. Ensure consistency and accountability across regional sales managers and VPs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage and configure our forecasting platform (e.g., Clari, Gong, or CRM forecasting modules) to track pipeline health, historical conversion rates, and deal slippage.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt; Sales Performance Analytics \u0026amp;amp; Reporting\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Build, maintain, and optimize automated dashboards and reports that track core SaaS metrics (e.g., CAC, LTV, Win Rates, Sales Cycle Length, Pipeline Coverage, Average Contract Value).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Move beyond standard reporting to deliver proactive insights. Identify pockets of underperformance, bottlenecks in the sales funnel, or top-performing behaviors to replicate across the org.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide the data foundations and analytical narratives for Quarterly Business Reviews (QBRs) and executive board meetings.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Qualifications \u0026amp;amp; Experience\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;4–6 years of experience in Sales Operations, Revenue Operations, or Sales Finance, ideally within a fast-growing B2B SaaS environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Advanced CRM knowledge (Salesforce/HubSpot) is required; specifically managing forecasting rollups and custom pipeline reporting.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;High proficiency in Excel/Google Sheets for financial modeling and compensation plan simulations\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with Forecasting tools (e.g., Clari, Gong) and Incentive Compensation Management (ICM) software (e.g., CaptivateIQ, Spiff, Xactly) is a strong plus.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Data visualization experience (Tableau, Looker, or PowerBI) is highly preferred.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong data-modeling skills with the ability to translate complex, messy datasets into clear, actionable executive summaries.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;High emotional intelligence and communication skills. You will handle sensitive compensation data and negotiate metrics with strong-willed sales leaders; building trust is paramount.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty is a flexible, hybrid workplace. We embrace and encourage in-person working as an integral part of our culture. Both our employees and external research tells us that co-located collaboration strengthens connections, drives innovation, and accelerates learning.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role is expected to come into our San Francisco office\u0026amp;nbsp;\u0026lt;strong\u0026gt;two times per week\u0026lt;/strong\u0026gt;, so you can thrive in your new role and fully embrace being a Dutonian!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The base salary range for this position is $127,000.00 - $191,400.00 USD. This role may also be eligible for bonus, commission, equity, and/or benefits.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our base salary ranges are determined by role, level, and location. The range, which is subject to change based on primary work location, reflects the minimum and maximum base salary we expect to pay newly hired employees for the position. Within the range, we determine pay for an individual based on a number of factors including market location, job-related knowledge, skills/competencies and experience.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Your recruiter can share more about the specific offerings for this role, as well as the salary range for your primary work location during the hiring process.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Hesitant to apply?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We encourage you to submit your resume even if you don\u0026#39;t meet every requirement. We value potential and consider each candidate\u0026#39;s full professional story. Whether you\u0026#39;re exploring a career change or taking your next step, we look forward to reviewing your application. If this just isn’t the right role or time - sign up for \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/jobalerts\u0026quot;\u0026gt;job alerts\u0026lt;/a\u0026gt;!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Where we work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty operates a hybrid work model with \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/locations\u0026quot;\u0026gt;offices\u0026lt;/a\u0026gt; in 8 major cities: Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. While we offer flexibility within our established locations, we \u0026lt;strong\u0026gt;cannot\u0026lt;/strong\u0026gt; employ candidates residing in:\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location restrictions: \u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;Australia:\u0026lt;/strong\u0026gt; Northern Territory, Queensland, South Australia, Tasmania, Western Australia\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;Canada:\u0026lt;/strong\u0026gt; Alberta, Manitoba, Newfoundland, Northwest Territories, Nunavut, PEI, Quebec, Saskatchewan, Yukon\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;United States:\u0026lt;/strong\u0026gt; Alaska, Hawaii, Iowa, Louisiana, Mississippi, Nebraska, New Mexico, Oklahoma, Rhode Island, South Dakota, West Virginia, Wyoming\u0026lt;br\u0026gt;\u0026lt;em\u0026gt;Candidates must reside in an eligible location, which vary by role.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;How we work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://careers.pagerduty.com/#values\u0026quot;\u0026gt;Our values\u0026lt;/a\u0026gt; guide how we support customers, collaborate with colleagues, develop products, and foster a culture of belonging. They define not just our actions, but what it means to be Dutonian.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;People Leaders at PagerDuty are responsible for creating high performance environments that drive accountability. PagerDuty has four key dimensions that define our Leadership Impact: Lead Self, Lead the Team, Lead the Business, and Lead the Future. Each dimension has three associated competencies to give leaders a shared language for guiding their development, career, promotion, and succession planning discussions. Our Manager Expectations serve as a practical guide for managers to understand their responsibilities, prioritize their efforts, and drive engagement and performance.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What we offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a global organization, our total rewards approach is competitive with industry standards and aligned with local laws and regulations. Learn more, including country-specific offerings, on our \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/global-benefits\u0026quot;\u0026gt;benefits site\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your package may include:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive salary\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comprehensive benefits package\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible work arrangements\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Company equity*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;ESPP (Employee Stock Purchase Program)*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Retirement or pension plan*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Generous paid vacation time\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid holidays and sick leave\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Dutonian Wellness Days \u0026amp;amp; HibernationDuty - companywide paid days off in addition to PTO\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid volunteer time off: 20 hours per year\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Company-wide hack weeks\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Mental wellness programs\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;*Eligibility may vary by role, region, and tenure\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About PagerDuty\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. The PagerDuty Operations Cloud is an AI-powered platform that empowers business resilience and drives operational efficiency for enterprises. With a generative AI assistant at its core, PagerDuty empowers teams to detect and resolve issues in real time, orchestrate complex workflows, and drive continuous improvement across their digital operations. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always-on digital experiences to modern businesses\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty is Great Place to Work-certified™, a Fortune Best Workplace for Millennials, a Fortune Best Medium Workplace, a Fortune Best Workplace in Technology, and a top rated product on TrustRadius and G2.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Go behind-the-scenes on our \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/home\u0026quot;\u0026gt;careers site\u0026lt;/a\u0026gt; and @pagerduty on Instagram.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Additional Information\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status. Your privacy is important to us. By submitting an application, you confirm that you have read and understand PagerDuty\u0026#39;s \u0026lt;a href=\u0026quot;https://www.pagerduty.com/privacy-policy/\u0026quot;\u0026gt;Privacy Policy\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email accommodation@pagerduty.com and we will work with you to meet your accessibility needs.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty uses the E-Verify employment verification program.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4012315004,"name":"Sales Operations","child_ids":[],"parent_id":4012303004}],"offices":[{"id":4005842004,"name":"Atlanta","location":"Atlanta, Georgia, United States","child_ids":[],"parent_id":null},{"id":4005840004,"name":"San Francisco","location":"San Francisco, California, United States","child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/pagerduty/jobs/6144823004","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5200802004,"location":{"name":"Lisbon"},"metadata":[{"id":14493121004,"name":"Stock Plan","value":null,"value_type":"single_select"}],"id":6144823004,"updated_at":"2026-08-24T18:21:45-04:00","requisition_id":"EFY27583","title":"Senior AI/ML Engineer","company_name":"PagerDuty","first_published":"2026-08-19T13:09:48-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;PagerDuty, Inc. (NYSE: PD) is the global leader in AI-first digital operations. By automatically detecting, diagnosing, and remediating issues, the PagerDuty Platform orchestrates AI agents and automated workflows with context from over 750 integrations. Trusted by approximately two-thirds of the Fortune 100 and nearly half of the Fortune 500, PagerDuty is the industry standard for organizations scaling resilient, autonomous operations. Notable customers include Chipotle, Cloudflare, Docusign, Fox, Nvidia, Salesforce, Spotify, Zoom and more. We are growing rapidly and hiring top talent with leading AI skills across engineering, sales, product, marketing, and beyond as we build the leading digital operations platform.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;About the role\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty’s Operations Cloud runs on a platform that ingests billions of signals and turns them into real-time action for thousands of customers. We’re looking for a Senior AI/ML Engineer who lives at the intersection of two disciplines: large-scale distributed systems and applied AI.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role you will design and ship AI systems that run in production at PagerDuty’s scale — powering Incident Management AI Agents, event intelligence, and the LLM-powered capabilities embedded across our platform. You’ll own the full lifecycle, from framing the problem to serving reliably at scale.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are looking for a candidate who is genuinely passionate about building with modern AI — LLMs, agents, and retrieval — but grounded in the realities of building resilient, high-throughput systems.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;What you’ll do\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Design and build AI-powered features — LLM agents, retrieval, and event intelligence — that operate on high-volume, real-time event streams, from problem framing through production deployment and monitoring.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Architect and own the systems behind them: agent and prompt orchestration, retrieval pipelines, tool/API integrations, and low-latency inference and evaluation at scale.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Reason about consistency, throughput, fault tolerance, and cost across services that must stay reliable under bursty, unpredictable load.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Take AI features from prototype to production, establishing the evaluation, guardrail, observability, and improvement loops that keep them accurate and trustworthy over time.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with platform, product, and applied-research teams to define what “good” looks like and to integrate AI cleanly into existing services.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Raise the bar through example, reviews and mentorship, and help shape the team’s technical direction.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;What you’ll bring\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;5+ years of software engineering experience, with meaningful time spent building and operating production distributed systems (high-throughput services, streaming/event-driven architectures, or large-scale data platforms).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hands-on experience building and shipping AI systems in production — LLM-powered applications, agents, or retrieval — including the surrounding orchestration, serving, and evaluation, not just prototypes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong programming fundamentals and comfort moving between systems and AI/application code.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Solid grounding in applied AI fundamentals: prompting, retrieval, agent patterns, and how to evaluate and guardrail LLM behavior.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with cloud infrastructure (AWS, GCP, or Azure), containers, and orchestration (Kubernetes).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A pragmatic, reliability-minded mindset: you optimize for systems that work correctly at scale, and you can articulate the trade-offs behind your choices.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong communication and collaboration skills, and a track record of raising the quality of the teams and systems around you.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Nice to have\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience with LLMOps tooling and patterns — evaluation harnesses, prompt/version management, tracing and observability for agents, and online/offline eval consistency.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep experience serving LLM-based systems in production, including retrieval-augmented generation, multi-step agents, and tool use.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Background in anomaly detection, event correlation, or applied problems in observability, AIOps, or reliability.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with the ecosystem — e.g. LLM APIs and frameworks such as LangChain or LlamaIndex, vector databases, and distributed data/compute tools such as Kafka, Airflow, or Spark.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contributions to open-source AI or distributed-systems projects.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Why PagerDuty\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;At PagerDuty, AI it’s core to how we help the world’s teams keep their digital services running. You’ll work on problems where scale, latency, and correctness genuinely matter, alongside engineers who care about building systems that people depend on in their most critical moments.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Hesitant to apply?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We encourage you to submit your resume even if you don\u0026#39;t meet every requirement. We value potential and consider each candidate\u0026#39;s full professional story. Whether you\u0026#39;re exploring a career change or taking your next step, we look forward to reviewing your application. If this just isn’t the right role or time - sign up for \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/jobalerts\u0026quot;\u0026gt;job alerts\u0026lt;/a\u0026gt;!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Where we work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty operates a hybrid work model with \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/locations\u0026quot;\u0026gt;offices\u0026lt;/a\u0026gt; in 8 major cities: Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. While we offer flexibility within our established locations, we \u0026lt;strong\u0026gt;cannot\u0026lt;/strong\u0026gt; employ candidates residing in:\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location restrictions: \u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;Australia:\u0026lt;/strong\u0026gt; Northern Territory, Queensland, South Australia, Tasmania, Western Australia\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;Canada:\u0026lt;/strong\u0026gt; Alberta, Manitoba, Newfoundland, Northwest Territories, Nunavut, PEI, Quebec, Saskatchewan, Yukon\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;United States:\u0026lt;/strong\u0026gt; Alaska, Hawaii, Iowa, Louisiana, Mississippi, Nebraska, New Mexico, Oklahoma, Rhode Island, South Dakota, West Virginia, Wyoming\u0026lt;br\u0026gt;\u0026lt;em\u0026gt;Candidates must reside in an eligible location, which vary by role.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;How we work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://careers.pagerduty.com/#values\u0026quot;\u0026gt;Our values\u0026lt;/a\u0026gt; guide how we support customers, collaborate with colleagues, develop products, and foster a culture of belonging. They define not just our actions, but what it means to be Dutonian.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;People Leaders at PagerDuty are responsible for creating high performance environments that drive accountability. PagerDuty has four key dimensions that define our Leadership Impact: Lead Self, Lead the Team, Lead the Business, and Lead the Future. Each dimension has three associated competencies to give leaders a shared language for guiding their development, career, promotion, and succession planning discussions. Our Manager Expectations serve as a practical guide for managers to understand their responsibilities, prioritize their efforts, and drive engagement and performance.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What we offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a global organization, our total rewards approach is competitive with industry standards and aligned with local laws and regulations. Learn more, including country-specific offerings, on our \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/global-benefits\u0026quot;\u0026gt;benefits site\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your package may include:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive salary\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comprehensive benefits package\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible work arrangements\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Company equity*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;ESPP (Employee Stock Purchase Program)*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Retirement or pension plan*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Generous paid vacation time\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid holidays and sick leave\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Dutonian Wellness Days \u0026amp;amp; HibernationDuty - companywide paid days off in addition to PTO\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid volunteer time off: 20 hours per year\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Company-wide hack weeks\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Mental wellness programs\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;*Eligibility may vary by role, region, and tenure\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About PagerDuty\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. The PagerDuty Operations Cloud is an AI-powered platform that empowers business resilience and drives operational efficiency for enterprises. With a generative AI assistant at its core, PagerDuty empowers teams to detect and resolve issues in real time, orchestrate complex workflows, and drive continuous improvement across their digital operations. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always-on digital experiences to modern businesses\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty is Great Place to Work-certified™, a Fortune Best Workplace for Millennials, a Fortune Best Medium Workplace, a Fortune Best Workplace in Technology, and a top rated product on TrustRadius and G2.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Go behind-the-scenes on our \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/home\u0026quot;\u0026gt;careers site\u0026lt;/a\u0026gt; and @pagerduty on Instagram.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Additional Information\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status. Your privacy is important to us. By submitting an application, you confirm that you have read and understand PagerDuty\u0026#39;s \u0026lt;a href=\u0026quot;https://www.pagerduty.com/privacy-policy/\u0026quot;\u0026gt;Privacy Policy\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email accommodation@pagerduty.com and we will work with you to meet your accessibility needs.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty uses the E-Verify employment verification program.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4012354004,"name":"Data Science","child_ids":[],"parent_id":4012353004}],"offices":[{"id":4011301004,"name":"Lisbon","location":null,"child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/pagerduty/jobs/6207718004","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5200777004,"location":{"name":"Remote (USA - San Francisco, CA)"},"metadata":[{"id":14493121004,"name":"Stock Plan","value":"New Hire Stock - Shares","value_type":"single_select"}],"id":6207718004,"updated_at":"2026-09-24T12:09:00-04:00","requisition_id":"EFY27580","title":"Senior Director, Field Enablement","company_name":"PagerDuty","first_published":"2026-09-24T12:09:00-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;PagerDuty, Inc. (NYSE: PD) is the global leader in AI-first digital operations. By automatically detecting, diagnosing, and remediating issues, the PagerDuty Platform orchestrates AI agents and automated workflows with context from over 750 integrations. Trusted by approximately two-thirds of the Fortune 100 and nearly half of the Fortune 500, PagerDuty is the industry standard for organizations scaling resilient, autonomous operations. Notable customers include Chipotle, Cloudflare, Docusign, Fox, Nvidia, Salesforce, Spotify, Zoom and more. We are growing rapidly and hiring top talent with leading AI skills across engineering, sales, product, marketing, and beyond as we build the leading digital operations platform.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;ABOUT THE ROLE\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty is seeking a \u0026lt;strong\u0026gt;Sr. Director, Field Enablement\u0026lt;/strong\u0026gt; to join our diverse, customer-focused team! As Sr. Director of\u0026amp;nbsp; Field Enablement, you will lead a team of enablement professionals supporting our sales, customer success, and partnership organizations.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You will build and scale our global enablement function to ensure our customer-facing teams are equipped to sell and support our diversifying product portfolio as we enter our next phase of growth. This is an exciting opportunity to shape the enablement strategy for a high-growth SaaS company and directly improve teams\u0026#39; capabilities and productivity worldwide. The ideal candidate is a strategic, seasoned enablement leader passionate about gathering customer feedback and competitive intelligence to develop programs that drive sales excellence and business results.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;ABOUT PAGERDUTY\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;KEY RESPONSIBILITIES\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Develop, execute, optimize, and assess enablement programs in partnership with sales and customer success leadership, determining priorities and success metrics with key stakeholders\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Gather and share insights from customers, competitors, and the market to enable the positioning of PagerDuty’s value proposition to the market\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive the creation of learning programs and events that align with overall sales and company strategy, enhancing team capabilities, productivity, and high-level selling skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build and maintain an enablement delivery platform that provides scalable, measurable content and learning resources to sales, customer success, and partnership teams\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with marketing and product marketing to develop highly effective and repeatable sales messaging, selling tools, and collateral that enable consistent execution\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Design and maintain an end-to-end sales onboarding program in collaboration with HR that certifies new hires on company strategy, product messaging, and sales processes\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop and lead the everboarding process for the sales team to ensure the continued development of required behaviors and skills to successfully operate a consumption driven business\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build out and scale enablement support functions for Customer Success and Partnerships organizations\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Communicate the enablement strategy, roadmap, and KPIs to stakeholders across all global organizations\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop and maintain a library of sales enablement resources, including sales playbooks, battle cards, product collateral, content library, and competitive intelligence\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive adoption and utilization of sales enablement tools such as MindTickle and Highspot\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with the sales systems team to drive adoption and utilization of sales tools such as Clari, Salesloft, Salesforce, and others\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Conduct regular assessments and audits of sales processes and identify areas for improvement and optimization.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Set key metrics to assess the impact of sales enablement efforts on sales performance\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Stay up-to-date with industry trends, best practices, and emerging technologies in sales enablement\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;BASIC QUALIFICATIONS\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Bachelor\u0026#39;s degree in business, marketing, or a related field. MBA is a plus\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;10+ years of sales enablement experience or a combination of sales / post sales, sales training, and enablement roles\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;5+ years of management experience leading and developing enablement teams\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven track record of building and delivering innovative, strategic sales enablement programs, including training, onboarding, certifications, and sales events\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience implementing and maintaining content management platforms such as Highspot or Seismic\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;3+ years of experience in high-velocity, high-growth startup environments, preferably in the SaaS space, or equivalent degree or experience\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;PREFERRED QUALIFICATIONS\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Strong understanding of sales methodologies such as Force Management, MEDDIC and forecasting best practices\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent communication and presentation skills, with the ability to effectively train and influence sales professionals at all levels\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with Sales Operations and \u0026lt;a href=\u0026quot;http://salesforce.com\u0026quot;\u0026gt;Salesforce.com\u0026lt;/a\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficiency in using sales enablement tools, CRM systems, and content management platforms. Preferred platforms include Salesforce, Seismic, CRM Analytics, and more\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Analytical mindset with the ability to provide actionable insights\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Knowledge of Sales Manager training and sales coaching, particularly for Enterprise sales\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong program and project management skills with the ability to maintain calendars of ongoing training, business reviews, and field communications\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Detail and results-oriented with the ability to balance strategic planning and hands-on execution\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborative and team-oriented approach with the ability to work cross-functionally\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Self-motivated and results-driven with a passion for driving sales excellence\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excel in creating and curating sales collateral, playbooks, training modules, and other resources to support the sales team\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Have a track record of driving sales enablement initiatives across different regions and markets, understanding cultural nuances and local sales practices\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The base salary range for this position is 180,000 - 303,600 USD. This role may also be eligible for bonus, commission, equity, and/or benefits.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our base salary ranges are determined by role, level, and location. The range, which is subject to change based on primary work location, reflects the minimum and maximum base salary we expect to pay newly hired employees for the position. Within the range, we determine pay for an individual based on a number of factors including market location, job-related knowledge, skills/competencies and experience.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Your recruiter can share more about the specific offerings for this role, as well as the salary range for your primary work location during the hiring process.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Hesitant to apply?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We encourage you to submit your resume even if you don\u0026#39;t meet every requirement. We value potential and consider each candidate\u0026#39;s full professional story. Whether you\u0026#39;re exploring a career change or taking your next step, we look forward to reviewing your application. If this just isn’t the right role or time - sign up for \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/jobalerts\u0026quot;\u0026gt;job alerts\u0026lt;/a\u0026gt;!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Where we work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty operates a hybrid work model with \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/locations\u0026quot;\u0026gt;offices\u0026lt;/a\u0026gt; in 8 major cities: Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. While we offer flexibility within our established locations, we \u0026lt;strong\u0026gt;cannot\u0026lt;/strong\u0026gt; employ candidates residing in:\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location restrictions: \u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;Australia:\u0026lt;/strong\u0026gt; Northern Territory, Queensland, South Australia, Tasmania, Western Australia\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;Canada:\u0026lt;/strong\u0026gt; Alberta, Manitoba, Newfoundland, Northwest Territories, Nunavut, PEI, Quebec, Saskatchewan, Yukon\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;United States:\u0026lt;/strong\u0026gt; Alaska, Hawaii, Iowa, Louisiana, Mississippi, Nebraska, New Mexico, Oklahoma, Rhode Island, South Dakota, West Virginia, Wyoming\u0026lt;br\u0026gt;\u0026lt;em\u0026gt;Candidates must reside in an eligible location, which vary by role.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;How we work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://careers.pagerduty.com/#values\u0026quot;\u0026gt;Our values\u0026lt;/a\u0026gt; guide how we support customers, collaborate with colleagues, develop products, and foster a culture of belonging. They define not just our actions, but what it means to be Dutonian.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;People Leaders at PagerDuty are responsible for creating high performance environments that drive accountability. PagerDuty has four key dimensions that define our Leadership Impact: Lead Self, Lead the Team, Lead the Business, and Lead the Future. Each dimension has three associated competencies to give leaders a shared language for guiding their development, career, promotion, and succession planning discussions. Our Manager Expectations serve as a practical guide for managers to understand their responsibilities, prioritize their efforts, and drive engagement and performance.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What we offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a global organization, our total rewards approach is competitive with industry standards and aligned with local laws and regulations. Learn more, including country-specific offerings, on our \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/global-benefits\u0026quot;\u0026gt;benefits site\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your package may include:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive salary\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comprehensive benefits package\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible work arrangements\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Company equity*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;ESPP (Employee Stock Purchase Program)*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Retirement or pension plan*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Generous paid vacation time\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid holidays and sick leave\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Dutonian Wellness Days \u0026amp;amp; HibernationDuty - companywide paid days off in addition to PTO\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid volunteer time off: 20 hours per year\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Company-wide hack weeks\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Mental wellness programs\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;*Eligibility may vary by role, region, and tenure\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About PagerDuty\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. The PagerDuty Operations Cloud is an AI-powered platform that empowers business resilience and drives operational efficiency for enterprises. With a generative AI assistant at its core, PagerDuty empowers teams to detect and resolve issues in real time, orchestrate complex workflows, and drive continuous improvement across their digital operations. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always-on digital experiences to modern businesses\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty is Great Place to Work-certified™, a Fortune Best Workplace for Millennials, a Fortune Best Medium Workplace, a Fortune Best Workplace in Technology, and a top rated product on TrustRadius and G2.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Go behind-the-scenes on our \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/home\u0026quot;\u0026gt;careers site\u0026lt;/a\u0026gt; and @pagerduty on Instagram.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Additional Information\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status. Your privacy is important to us. By submitting an application, you confirm that you have read and understand PagerDuty\u0026#39;s \u0026lt;a href=\u0026quot;https://www.pagerduty.com/privacy-policy/\u0026quot;\u0026gt;Privacy Policy\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email accommodation@pagerduty.com and we will work with you to meet your accessibility needs.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty uses the E-Verify employment verification program.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4012316004,"name":"Sales Leadership","child_ids":[],"parent_id":4012303004}],"offices":[{"id":4005840004,"name":"San Francisco","location":"San Francisco, California, United States","child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/pagerduty/jobs/6217788004","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5225878004,"location":{"name":"Toronto"},"metadata":[{"id":14493121004,"name":"Stock Plan","value":null,"value_type":"single_select"}],"id":6217788004,"updated_at":"2026-10-14T16:49:05-04:00","requisition_id":"EFY27636","title":"Senior Engineering Manager, Release Engineering","company_name":"PagerDuty","first_published":"2026-10-14T16:49:05-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;PagerDuty, Inc. (NYSE: PD) is the global leader in AI-first digital operations. By automatically detecting, diagnosing, and remediating issues, the PagerDuty Platform orchestrates AI agents and automated workflows with context from over 750 integrations. Trusted by approximately two-thirds of the Fortune 100 and nearly half of the Fortune 500, PagerDuty is the industry standard for organizations scaling resilient, autonomous operations. Notable customers include Chipotle, Cloudflare, Docusign, Fox, Nvidia, Salesforce, Spotify, Zoom and more. We are growing rapidly and hiring top talent with leading AI skills across engineering, sales, product, marketing, and beyond as we build the leading digital operations platform.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Senior Engineering Manager, Release Engineering\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;AI has changed how fast PagerDuty writes code. Release Engineering decides how fast, and how safely, that code reaches our customers. We’re looking for a Senior Engineering Manager to build the delivery system for this new pace: pipelines that give AI agents fast, trustworthy feedback, environments fully defined in Git, and the CI/CD platform we’ll run for years to come.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You’ll lead a team of experienced platform engineers and set the delivery direction for all of PagerDuty Engineering. Reporting to the Director of Infrastructure, you’ll partner closely with our AI-native development program to shape how software gets built and shipped at PagerDuty.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;**This role will require you to be in office 2 times a week**\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What You’ll Do:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Set the multi-year roadmap for how PagerDuty builds, tests and deploys software.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead our GitOps transformation, so every environment is defined in Git and every change is promoted and rolled back the same way.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bring CI-quality checks into the developer and agent loop, so problems are caught in minutes, before code ever reaches a merge gate.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Give engineers and AI agents short-lived, isolated environments to test changes safely.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Rework code review so people spend their time on changes that carry real risk, with automated checks covering the rest, including verifying that AI-written tests actually test something.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Take our next CI/CD platform from selection to full adoption across Engineering.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own our delivery metrics, including Change Failure Rate, and report them to engineering leadership monthly, pairing every speed metric with a quality measure.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Keep the cost of CI and AI tooling predictable as usage grows.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hire, coach and grow senior engineers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Share what we learn through talks, blog posts and the wider engineering community.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Basic Qualifications:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;10+ years in platform engineering, SRE or DevOps, including at least 5 years managing engineers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven experience leading a GitOps or deployment platform migration across many teams and clusters.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A track record of taking a CI/CD platform from selection to full adoption across an engineering organization.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep knowledge of Kubernetes, CI/CD systems and infrastructure as code.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hands-on use of AI coding agents, with experience changing a pipeline or process because of their impact on delivery speed and stability.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;The ability to explain technical tradeoffs to executives in plain language.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Preferred Qualifications:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience running Argo CD, Buildkite or CircleCI at scale.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with progressive delivery, such as canary releases or feature-flag rollouts.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with vendor and budget management.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;**The base salary range for this position is\u0026amp;nbsp;\u0026lt;strong\u0026gt;180,000 - 272,800 CAD\u0026lt;/strong\u0026gt;. This role may also be eligible for bonus, commission, equity, and/or benefits.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our base salary ranges are determined by role, level, and location. The range, which is subject to change based on primary work location, reflects the minimum and maximum base salary we expect to pay newly hired employees for the position. Within the range, we determine pay for an individual based on a number of factors including market location, job-related knowledge, skills/competencies and experience**\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Your recruiter can share more about the specific offerings for this role, as well as the salary range for your primary work location during the hiring process.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Hesitant to apply?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We encourage you to submit your resume even if you don\u0026#39;t meet every requirement. We value potential and consider each candidate\u0026#39;s full professional story. Whether you\u0026#39;re exploring a career change or taking your next step, we look forward to reviewing your application. If this just isn’t the right role or time - sign up for \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/jobalerts\u0026quot;\u0026gt;job alerts\u0026lt;/a\u0026gt;!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Where we work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty operates a hybrid work model with \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/locations\u0026quot;\u0026gt;offices\u0026lt;/a\u0026gt; in 8 major cities: Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. While we offer flexibility within our established locations, we \u0026lt;strong\u0026gt;cannot\u0026lt;/strong\u0026gt; employ candidates residing in:\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location restrictions: \u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;Australia:\u0026lt;/strong\u0026gt; Northern Territory, Queensland, South Australia, Tasmania, Western Australia\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;Canada:\u0026lt;/strong\u0026gt; Alberta, Manitoba, Newfoundland, Northwest Territories, Nunavut, PEI, Quebec, Saskatchewan, Yukon\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;United States:\u0026lt;/strong\u0026gt; Alaska, Hawaii, Iowa, Louisiana, Mississippi, Nebraska, New Mexico, Oklahoma, Rhode Island, South Dakota, West Virginia, Wyoming\u0026lt;br\u0026gt;\u0026lt;em\u0026gt;Candidates must reside in an eligible location, which vary by role.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;How we work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://careers.pagerduty.com/#values\u0026quot;\u0026gt;Our values\u0026lt;/a\u0026gt; guide how we support customers, collaborate with colleagues, develop products, and foster a culture of belonging. They define not just our actions, but what it means to be Dutonian.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;People Leaders at PagerDuty are responsible for creating high performance environments that drive accountability. PagerDuty has four key dimensions that define our Leadership Impact: Lead Self, Lead the Team, Lead the Business, and Lead the Future. Each dimension has three associated competencies to give leaders a shared language for guiding their development, career, promotion, and succession planning discussions. Our Manager Expectations serve as a practical guide for managers to understand their responsibilities, prioritize their efforts, and drive engagement and performance.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What we offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a global organization, our total rewards approach is competitive with industry standards and aligned with local laws and regulations. Learn more, including country-specific offerings, on our \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/global-benefits\u0026quot;\u0026gt;benefits site\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your package may include:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive salary\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comprehensive benefits package\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible work arrangements\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Company equity*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;ESPP (Employee Stock Purchase Program)*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Retirement or pension plan*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Generous paid vacation time\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid holidays and sick leave\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Dutonian Wellness Days \u0026amp;amp; HibernationDuty - companywide paid days off in addition to PTO\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid volunteer time off: 20 hours per year\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Company-wide hack weeks\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Mental wellness programs\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;*Eligibility may vary by role, region, and tenure\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About PagerDuty\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. The PagerDuty Operations Cloud is an AI-powered platform that empowers business resilience and drives operational efficiency for enterprises. With a generative AI assistant at its core, PagerDuty empowers teams to detect and resolve issues in real time, orchestrate complex workflows, and drive continuous improvement across their digital operations. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always-on digital experiences to modern businesses\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty is Great Place to Work-certified™, a Fortune Best Workplace for Millennials, a Fortune Best Medium Workplace, a Fortune Best Workplace in Technology, and a top rated product on TrustRadius and G2.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Go behind-the-scenes on our \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/home\u0026quot;\u0026gt;careers site\u0026lt;/a\u0026gt; and @pagerduty on Instagram.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Additional Information\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status. Your privacy is important to us. By submitting an application, you confirm that you have read and understand PagerDuty\u0026#39;s \u0026lt;a href=\u0026quot;https://www.pagerduty.com/privacy-policy/\u0026quot;\u0026gt;Privacy Policy\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email accommodation@pagerduty.com and we will work with you to meet your accessibility needs.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty uses the E-Verify employment verification program.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4012355004,"name":"Engineering Leadership","child_ids":[],"parent_id":4012353004}],"offices":[{"id":4005845004,"name":"Toronto","location":"Toronto, Ontario, Canada","child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/pagerduty/jobs/6152266004","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5204026004,"location":{"name":"San Francisco"},"metadata":[{"id":14493121004,"name":"Stock Plan","value":null,"value_type":"single_select"}],"id":6152266004,"updated_at":"2026-08-25T03:45:28-04:00","requisition_id":"EFY27588","title":"Senior HR Business Partner","company_name":"PagerDuty","first_published":"2026-08-24T16:24:58-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;PagerDuty, Inc. (NYSE: PD) is the global leader in AI-first digital operations. By automatically detecting, diagnosing, and remediating issues, the PagerDuty Platform orchestrates AI agents and automated workflows with context from over 750 integrations. Trusted by approximately two-thirds of the Fortune 100 and nearly half of the Fortune 500, PagerDuty is the industry standard for organizations scaling resilient, autonomous operations. Notable customers include Chipotle, Cloudflare, Docusign, Fox, Nvidia, Salesforce, Spotify, Zoom and more. We are growing rapidly and hiring top talent with leading AI skills across engineering, sales, product, marketing, and beyond as we build the leading digital operations platform.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;PagerDuty is seeking a Senior HR Business Partner, to grow our culture of innovation and scale our award-winning team. As an integral member of this global team, you will assess, coach, and influence our talent and people leaders while modeling our values with integrity and optimism. This role is a dynamic, hands-on partnership for someone ready to thrive in a fast-paced, hyper-growth environment.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role is expected to come into the San Francisco office 2 days per week as part of PagerDuty’s hybrid work model, so you can thrive in your new role and fully embrace being a Dutonian!\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Key Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Client Leadership Support (40%)\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Partnering with Management teams to execute HR Programs and initiatives and drive employee engagement and retention\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Assessing organizational health and effectiveness on a regular basis and identify opportunities to drive improvements and efficiencies\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Utilizing people metrics to drive key insights/decisions around growth and retention to help support the leadership teams\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborating with the leadership and managers on organizational change initiatives, people/performance decisions, actions, talent management development, employee engagement, communication, and program rollouts\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead coaching and feedback efforts and make recommendations based on a combination of past experiences and in-depth knowledge.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partnering with other departments and teams in the organization in order to solidify open communication, consistent collaboration and effective workflow for all operations/strategic purposes\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;AI-Driven HRBP Transformation (20%)\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Drive AI Adoption:\u0026lt;/strong\u0026gt; Support\u0026amp;nbsp; the evaluation, piloting, and deployment of AI/ML tools for the People org, that will automate high-volume HRBP activities, such as performance cycle summary generation and organizational health assessments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Process Optimization:\u0026lt;/strong\u0026gt; Proactively review and document HRBP workflows, identifying high-friction processes, design and document scalable, AI-augmented solutions to maximize efficiency and reduce administrative burden.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Strategic People Analytics:\u0026lt;/strong\u0026gt; Collaborate with our analytics team to leverage advanced people metrics and analysis to generate actionable insights on talent growth, retention, and organizational effectiveness for senior leadership decision-making.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Global Employee Relations and Program Execution (20%)\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Partnering closely with US-based HR teams, lead complex employee relations cases including workplace investigations, and conflict resolution while ensuring compliance with global employment laws and company policies.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with People Team specialists, HRBPs and people managers to successfully execute core HR programs (e.g., performance management, compensation planning) that enhance employee engagement and retention.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Establish robust cross-functional relationships to ensure consistent communication, effective collaboration, legal compliance and alignment on operational and strategic HR goals.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support international mobility and cross-border employment matters, as needed\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;About You\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;You work effectively with global and distributed teams in a fast-paced environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You have a ‘can-do’ and curious attitude and a customer-focused approach to problem-solving.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You possess solid business acumen and strong program/project management skills.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You have the ability to prioritise among competing priorities and are highly detail-oriented.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Basic Qualifications\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Bachelors of Business, Human Resources or other relevant degree,\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;3+ years of related experience in Human Resources organization, preferably in SaaS or hi-tech industry\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Minimum of 2 years previous experience as an HR Business Partner or HR Generalist supporting employees and people managers across technical, customer-facing, and corporate\u0026amp;nbsp; roles.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven track record of managing complex global employee relations cases and supporting organizational programs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated ability to leverage AI tools to drive HR process efficiency.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;The base salary range for this position is 110,000 - 166,100 USD. This role may also be eligible for bonus, commission, equity, and/or benefits.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our base salary ranges are determined by role, level, and location. The range, which is subject to change based on primary work location, reflects the minimum and maximum base salary we expect to pay newly hired employees for the position. \u0026amp;nbsp;Within the range, we determine pay for an individual based on a number of factors including market location, job-related knowledge, skills/competencies and experience.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Your recruiter can share more about the specific offerings for this role, as well as the salary range for your primary work location during the hiring process.\u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Hesitant to apply?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We encourage you to submit your resume even if you don\u0026#39;t meet every requirement. We value potential and consider each candidate\u0026#39;s full professional story. Whether you\u0026#39;re exploring a career change or taking your next step, we look forward to reviewing your application. If this just isn’t the right role or time - sign up for \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/jobalerts\u0026quot;\u0026gt;job alerts\u0026lt;/a\u0026gt;!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Where we work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty operates a hybrid work model with \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/locations\u0026quot;\u0026gt;offices\u0026lt;/a\u0026gt; in 8 major cities: Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. While we offer flexibility within our established locations, we \u0026lt;strong\u0026gt;cannot\u0026lt;/strong\u0026gt; employ candidates residing in:\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location restrictions: \u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;Australia:\u0026lt;/strong\u0026gt; Northern Territory, Queensland, South Australia, Tasmania, Western Australia\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;Canada:\u0026lt;/strong\u0026gt; Alberta, Manitoba, Newfoundland, Northwest Territories, Nunavut, PEI, Quebec, Saskatchewan, Yukon\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;United States:\u0026lt;/strong\u0026gt; Alaska, Hawaii, Iowa, Louisiana, Mississippi, Nebraska, New Mexico, Oklahoma, Rhode Island, South Dakota, West Virginia, Wyoming\u0026lt;br\u0026gt;\u0026lt;em\u0026gt;Candidates must reside in an eligible location, which vary by role.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;How we work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://careers.pagerduty.com/#values\u0026quot;\u0026gt;Our values\u0026lt;/a\u0026gt; guide how we support customers, collaborate with colleagues, develop products, and foster a culture of belonging. They define not just our actions, but what it means to be Dutonian.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;People Leaders at PagerDuty are responsible for creating high performance environments that drive accountability. PagerDuty has four key dimensions that define our Leadership Impact: Lead Self, Lead the Team, Lead the Business, and Lead the Future. Each dimension has three associated competencies to give leaders a shared language for guiding their development, career, promotion, and succession planning discussions. Our Manager Expectations serve as a practical guide for managers to understand their responsibilities, prioritize their efforts, and drive engagement and performance.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What we offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a global organization, our total rewards approach is competitive with industry standards and aligned with local laws and regulations. Learn more, including country-specific offerings, on our \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/global-benefits\u0026quot;\u0026gt;benefits site\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your package may include:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive salary\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comprehensive benefits package\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible work arrangements\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Company equity*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;ESPP (Employee Stock Purchase Program)*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Retirement or pension plan*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Generous paid vacation time\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid holidays and sick leave\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Dutonian Wellness Days \u0026amp;amp; HibernationDuty - companywide paid days off in addition to PTO\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid volunteer time off: 20 hours per year\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Company-wide hack weeks\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Mental wellness programs\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;*Eligibility may vary by role, region, and tenure\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About PagerDuty\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. The PagerDuty Operations Cloud is an AI-powered platform that empowers business resilience and drives operational efficiency for enterprises. With a generative AI assistant at its core, PagerDuty empowers teams to detect and resolve issues in real time, orchestrate complex workflows, and drive continuous improvement across their digital operations. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always-on digital experiences to modern businesses\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty is Great Place to Work-certified™, a Fortune Best Workplace for Millennials, a Fortune Best Medium Workplace, a Fortune Best Workplace in Technology, and a top rated product on TrustRadius and G2.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Go behind-the-scenes on our \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/home\u0026quot;\u0026gt;careers site\u0026lt;/a\u0026gt; and @pagerduty on Instagram.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Additional Information\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status. Your privacy is important to us. By submitting an application, you confirm that you have read and understand PagerDuty\u0026#39;s \u0026lt;a href=\u0026quot;https://www.pagerduty.com/privacy-policy/\u0026quot;\u0026gt;Privacy Policy\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email accommodation@pagerduty.com and we will work with you to meet your accessibility needs.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty uses the E-Verify employment verification program.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4012328004,"name":"People","child_ids":[],"parent_id":4012327004}],"offices":[{"id":4005840004,"name":"San Francisco","location":"San Francisco, California, United States","child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/pagerduty/jobs/6131137004","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5193875004,"location":{"name":"Atlanta; San Francisco"},"metadata":[{"id":14493121004,"name":"Stock Plan","value":null,"value_type":"single_select"}],"id":6131137004,"updated_at":"2026-11-03T10:25:14-05:00","requisition_id":"EFY27573","title":"Senior HRIS Analyst","company_name":"PagerDuty","first_published":"2026-08-07T09:05:44-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;PagerDuty, Inc. (NYSE: PD) is the global leader in AI-first digital operations. By automatically detecting, diagnosing, and remediating issues, the PagerDuty Platform orchestrates AI agents and automated workflows with context from over 750 integrations. Trusted by approximately two-thirds of the Fortune 100 and nearly half of the Fortune 500, PagerDuty is the industry standard for organizations scaling resilient, autonomous operations. Notable customers include Chipotle, Cloudflare, Docusign, Fox, Nvidia, Salesforce, Spotify, Zoom and more. We are growing rapidly and hiring top talent with leading AI skills across engineering, sales, product, marketing, and beyond as we build the leading digital operations platform.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;PagerDuty is looking for a Senior HRIS Analyst to join our centralized, dedicated Workday HRIS team. In this role, you\u0026#39;ll drive the design, configuration, implementation, and administration of our Workday ecosystem — and increasingly, help us deliver and adopt the AI capabilities now built into the platform. If you\u0026#39;re a big-picture thinker, a hands-on collaborator, and technologically proficient, results-oriented HRIS professional, we want to hear from you.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Strong understanding and hands-on experience implementing and maintaining Workday modules, including Core HCM, Compensation, Onboarding, Benefits, Payroll, and Security — researching and resolving system problems, unexpected results, or process flaws, and recommending solutions to meet business requirements.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with cross-functional stakeholders to streamline processes, advise on new functionality, and drive user adoption.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead the review, testing, and implementation of Workday feature releases, including evaluating new AI-powered capabilities for fit and readiness before rollout to the business.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with stakeholders to configure, test, and deliver AI-enabled features and automation within Workday, acting as a key contributor in bringing new AI-powered HR products from pilot to production.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Use AI tools in your own day-to-day work — for tasks like data analysis, documentation, testing, or reporting — to increase personal and team efficiency and free up time for higher-value work.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with Security, Legal, and IT on responsible AI governance: data privacy, access controls, and change management for AI-enabled business processes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain data integrity across systems by running audits, analyzing data, and correcting discrepancies.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Engage with the Workday community (Brainstorm, Community forums, release notes) to stay current on system and AI capabilities, and recommend solutions that address evolving business needs.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Basic Qualifications:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;5+ years of Workday experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficient with all Workday modules\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working in a fast-paced, growth-focused company.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience using AI tools to improve personal or team productivity (e.g., automating reporting, documentation, or testing) is a plus.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Preferred Qualifications:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Workday Pro Certification in any module (e.g., HCM, Benefits, Payroll, Advanced Compensation).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience helping deliver AI-powered features or products as part of an HR technology roadmap — configuring, testing, and rolling out new AI capabilities to end users.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Agile or Scrum certification.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The base salary range for this position is 114,000 - 191,400 USD.\u0026lt;/strong\u0026gt; This role may also be eligible for bonus, commission, equity, and/or benefits.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our base salary ranges are determined by role, level, and location. The range, which is subject to change based on primary work location, reflects the minimum and maximum base salary we expect to pay newly hired employees for the position. Within the range, we determine pay for an individual based on a number of factors including market location, job-related knowledge, skills/competencies and experience.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Your recruiter can share more about the specific offerings for this role, as well as the salary range for your primary work location during the hiring process.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;**This role is expected to come into our Atlanta office\u0026amp;nbsp;two times per week, so you can thrive in your new role and fully embrace being a Dutonian!**\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Hesitant to apply?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We encourage you to submit your resume even if you don\u0026#39;t meet every requirement. We value potential and consider each candidate\u0026#39;s full professional story. Whether you\u0026#39;re exploring a career change or taking your next step, we look forward to reviewing your application. If this just isn’t the right role or time - sign up for \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/jobalerts\u0026quot;\u0026gt;job alerts\u0026lt;/a\u0026gt;!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Where we work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty operates a hybrid work model with \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/locations\u0026quot;\u0026gt;offices\u0026lt;/a\u0026gt; in 8 major cities: Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. While we offer flexibility within our established locations, we \u0026lt;strong\u0026gt;cannot\u0026lt;/strong\u0026gt; employ candidates residing in:\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location restrictions: \u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;Australia:\u0026lt;/strong\u0026gt; Northern Territory, Queensland, South Australia, Tasmania, Western Australia\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;Canada:\u0026lt;/strong\u0026gt; Alberta, Manitoba, Newfoundland, Northwest Territories, Nunavut, PEI, Quebec, Saskatchewan, Yukon\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;United States:\u0026lt;/strong\u0026gt; Alaska, Hawaii, Iowa, Louisiana, Mississippi, Nebraska, New Mexico, Oklahoma, Rhode Island, South Dakota, West Virginia, Wyoming\u0026lt;br\u0026gt;\u0026lt;em\u0026gt;Candidates must reside in an eligible location, which vary by role.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;How we work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://careers.pagerduty.com/#values\u0026quot;\u0026gt;Our values\u0026lt;/a\u0026gt; guide how we support customers, collaborate with colleagues, develop products, and foster a culture of belonging. They define not just our actions, but what it means to be Dutonian.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;People Leaders at PagerDuty are responsible for creating high performance environments that drive accountability. PagerDuty has four key dimensions that define our Leadership Impact: Lead Self, Lead the Team, Lead the Business, and Lead the Future. Each dimension has three associated competencies to give leaders a shared language for guiding their development, career, promotion, and succession planning discussions. Our Manager Expectations serve as a practical guide for managers to understand their responsibilities, prioritize their efforts, and drive engagement and performance.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What we offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a global organization, our total rewards approach is competitive with industry standards and aligned with local laws and regulations. Learn more, including country-specific offerings, on our \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/global-benefits\u0026quot;\u0026gt;benefits site\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your package may include:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive salary\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comprehensive benefits package\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible work arrangements\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Company equity*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;ESPP (Employee Stock Purchase Program)*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Retirement or pension plan*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Generous paid vacation time\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid holidays and sick leave\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Dutonian Wellness Days \u0026amp;amp; HibernationDuty - companywide paid days off in addition to PTO\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid volunteer time off: 20 hours per year\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Company-wide hack weeks\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Mental wellness programs\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;*Eligibility may vary by role, region, and tenure\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About PagerDuty\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. The PagerDuty Operations Cloud is an AI-powered platform that empowers business resilience and drives operational efficiency for enterprises. With a generative AI assistant at its core, PagerDuty empowers teams to detect and resolve issues in real time, orchestrate complex workflows, and drive continuous improvement across their digital operations. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always-on digital experiences to modern businesses\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty is Great Place to Work-certified™, a Fortune Best Workplace for Millennials, a Fortune Best Medium Workplace, a Fortune Best Workplace in Technology, and a top rated product on TrustRadius and G2.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Go behind-the-scenes on our \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/home\u0026quot;\u0026gt;careers site\u0026lt;/a\u0026gt; and @pagerduty on Instagram.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Additional Information\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status. Your privacy is important to us. By submitting an application, you confirm that you have read and understand PagerDuty\u0026#39;s \u0026lt;a href=\u0026quot;https://www.pagerduty.com/privacy-policy/\u0026quot;\u0026gt;Privacy Policy\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email accommodation@pagerduty.com and we will work with you to meet your accessibility needs.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty uses the E-Verify employment verification program.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4012338004,"name":"IT","child_ids":[],"parent_id":null}],"offices":[{"id":4005842004,"name":"Atlanta","location":"Atlanta, Georgia, United States","child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/pagerduty/jobs/6207154004","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5193875004,"location":{"name":"San Francisco"},"metadata":[{"id":14493121004,"name":"Stock Plan","value":null,"value_type":"single_select"}],"id":6207154004,"updated_at":"2026-09-23T18:04:05-04:00","requisition_id":"EFY27573","title":"Senior HRIS Analyst","company_name":"PagerDuty","first_published":"2026-09-23T18:04:05-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;PagerDuty, Inc. (NYSE: PD) is the global leader in AI-first digital operations. By automatically detecting, diagnosing, and remediating issues, the PagerDuty Platform orchestrates AI agents and automated workflows with context from over 750 integrations. Trusted by approximately two-thirds of the Fortune 100 and nearly half of the Fortune 500, PagerDuty is the industry standard for organizations scaling resilient, autonomous operations. Notable customers include Chipotle, Cloudflare, Docusign, Fox, Nvidia, Salesforce, Spotify, Zoom and more. We are growing rapidly and hiring top talent with leading AI skills across engineering, sales, product, marketing, and beyond as we build the leading digital operations platform.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;PagerDuty is looking for a Senior HRIS Analyst to join our centralized, dedicated Workday HRIS team. In this role, you\u0026#39;ll drive the design, configuration, implementation, and administration of our Workday ecosystem — and increasingly, help us deliver and adopt the AI capabilities now built into the platform. If you\u0026#39;re a big-picture thinker, a hands-on collaborator, and technologically proficient, results-oriented HRIS professional, we want to hear from you.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Strong understanding and hands-on experience implementing and maintaining Workday modules, including Core HCM, Compensation, Onboarding, Benefits, Payroll, and Security — researching and resolving system problems, unexpected results, or process flaws, and recommending solutions to meet business requirements.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with cross-functional stakeholders to streamline processes, advise on new functionality, and drive user adoption.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead the review, testing, and implementation of Workday feature releases, including evaluating new AI-powered capabilities for fit and readiness before rollout to the business.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with stakeholders to configure, test, and deliver AI-enabled features and automation within Workday, acting as a key contributor in bringing new AI-powered HR products from pilot to production.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Use AI tools in your own day-to-day work — for tasks like data analysis, documentation, testing, or reporting — to increase personal and team efficiency and free up time for higher-value work.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with Security, Legal, and IT on responsible AI governance: data privacy, access controls, and change management for AI-enabled business processes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain data integrity across systems by running audits, analyzing data, and correcting discrepancies.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Engage with the Workday community (Brainstorm, Community forums, release notes) to stay current on system and AI capabilities, and recommend solutions that address evolving business needs.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Basic Qualifications:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;5+ years of Workday experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficient with all Workday modules\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working in a fast-paced, growth-focused company.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience using AI tools to improve personal or team productivity (e.g., automating reporting, documentation, or testing) is a plus.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Preferred Qualifications:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Workday Pro Certification in any module (e.g., HCM, Benefits, Payroll, Advanced Compensation).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience helping deliver AI-powered features or products as part of an HR technology roadmap — configuring, testing, and rolling out new AI capabilities to end users.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Agile or Scrum certification.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The base salary range for this position is 127,000 - 191,400 USD.\u0026lt;/strong\u0026gt; This role may also be eligible for bonus, commission, equity, and/or benefits.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our base salary ranges are determined by role, level, and location. The range, which is subject to change based on primary work location, reflects the minimum and maximum base salary we expect to pay newly hired employees for the position. Within the range, we determine pay for an individual based on a number of factors including market location, job-related knowledge, skills/competencies and experience.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Your recruiter can share more about the specific offerings for this role, as well as the salary range for your primary work location during the hiring process.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;**This role is expected to come into our San Francisco office two times per week, so you can thrive in your new role and fully embrace being a Dutonian!**\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Hesitant to apply?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We encourage you to submit your resume even if you don\u0026#39;t meet every requirement. We value potential and consider each candidate\u0026#39;s full professional story. Whether you\u0026#39;re exploring a career change or taking your next step, we look forward to reviewing your application. If this just isn’t the right role or time - sign up for \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/jobalerts\u0026quot;\u0026gt;job alerts\u0026lt;/a\u0026gt;!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Where we work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty operates a hybrid work model with \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/locations\u0026quot;\u0026gt;offices\u0026lt;/a\u0026gt; in 8 major cities: Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. While we offer flexibility within our established locations, we \u0026lt;strong\u0026gt;cannot\u0026lt;/strong\u0026gt; employ candidates residing in:\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location restrictions: \u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;Australia:\u0026lt;/strong\u0026gt; Northern Territory, Queensland, South Australia, Tasmania, Western Australia\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;Canada:\u0026lt;/strong\u0026gt; Alberta, Manitoba, Newfoundland, Northwest Territories, Nunavut, PEI, Quebec, Saskatchewan, Yukon\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;United States:\u0026lt;/strong\u0026gt; Alaska, Hawaii, Iowa, Louisiana, Mississippi, Nebraska, New Mexico, Oklahoma, Rhode Island, South Dakota, West Virginia, Wyoming\u0026lt;br\u0026gt;\u0026lt;em\u0026gt;Candidates must reside in an eligible location, which vary by role.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;How we work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://careers.pagerduty.com/#values\u0026quot;\u0026gt;Our values\u0026lt;/a\u0026gt; guide how we support customers, collaborate with colleagues, develop products, and foster a culture of belonging. They define not just our actions, but what it means to be Dutonian.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;People Leaders at PagerDuty are responsible for creating high performance environments that drive accountability. PagerDuty has four key dimensions that define our Leadership Impact: Lead Self, Lead the Team, Lead the Business, and Lead the Future. Each dimension has three associated competencies to give leaders a shared language for guiding their development, career, promotion, and succession planning discussions. Our Manager Expectations serve as a practical guide for managers to understand their responsibilities, prioritize their efforts, and drive engagement and performance.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What we offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a global organization, our total rewards approach is competitive with industry standards and aligned with local laws and regulations. Learn more, including country-specific offerings, on our \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/global-benefits\u0026quot;\u0026gt;benefits site\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your package may include:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive salary\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comprehensive benefits package\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible work arrangements\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Company equity*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;ESPP (Employee Stock Purchase Program)*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Retirement or pension plan*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Generous paid vacation time\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid holidays and sick leave\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Dutonian Wellness Days \u0026amp;amp; HibernationDuty - companywide paid days off in addition to PTO\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid volunteer time off: 20 hours per year\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Company-wide hack weeks\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Mental wellness programs\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;*Eligibility may vary by role, region, and tenure\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About PagerDuty\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. The PagerDuty Operations Cloud is an AI-powered platform that empowers business resilience and drives operational efficiency for enterprises. With a generative AI assistant at its core, PagerDuty empowers teams to detect and resolve issues in real time, orchestrate complex workflows, and drive continuous improvement across their digital operations. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always-on digital experiences to modern businesses\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty is Great Place to Work-certified™, a Fortune Best Workplace for Millennials, a Fortune Best Medium Workplace, a Fortune Best Workplace in Technology, and a top rated product on TrustRadius and G2.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Go behind-the-scenes on our \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/home\u0026quot;\u0026gt;careers site\u0026lt;/a\u0026gt; and @pagerduty on Instagram.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Additional Information\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status. Your privacy is important to us. By submitting an application, you confirm that you have read and understand PagerDuty\u0026#39;s \u0026lt;a href=\u0026quot;https://www.pagerduty.com/privacy-policy/\u0026quot;\u0026gt;Privacy Policy\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email accommodation@pagerduty.com and we will work with you to meet your accessibility needs.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty uses the E-Verify employment verification program.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4012338004,"name":"IT","child_ids":[],"parent_id":null}],"offices":[{"id":4005842004,"name":"Atlanta","location":"Atlanta, Georgia, United States","child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/pagerduty/jobs/6226649004","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5172609004,"location":{"name":"Atlanta"},"metadata":[{"id":14493121004,"name":"Stock Plan","value":"New Hire Stock - Shares","value_type":"single_select"}],"id":6226649004,"updated_at":"2026-10-16T11:03:41-04:00","requisition_id":"EFY27548","title":"Senior Principal Industry Analyst Relations","company_name":"PagerDuty","first_published":"2026-10-16T11:03:41-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;PagerDuty, Inc. (NYSE: PD) is the global leader in AI-first digital operations. By automatically detecting, diagnosing, and remediating issues, the PagerDuty Platform orchestrates AI agents and automated workflows with context from over 750 integrations. Trusted by approximately two-thirds of the Fortune 100 and nearly half of the Fortune 500, PagerDuty is the industry standard for organizations scaling resilient, autonomous operations. Notable customers include Chipotle, Cloudflare, Docusign, Fox, Nvidia, Salesforce, Spotify, Zoom and more. We are growing rapidly and hiring top talent with leading AI skills across engineering, sales, product, marketing, and beyond as we build the leading digital operations platform.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;We are looking for a \u0026lt;strong\u0026gt;Senior Principal Industry Analyst Relations \u0026lt;/strong\u0026gt;to lead our AR program by building and executing our strategy and nurturing relationships amongst our analyst community. As part of the product marketing team, you will provide strategic and tactical support that helps shape our story and grow the program. The role will report to the Senior Director of Product Marketing Operations and work closely with key stakeholders across the company to execute AR strategy and nurture PagerDuty’s relationships with the industry analyst community. Analyst relations plays a strategic and visible function at PagerDuty, and we’re looking for a collaborative, capable, and driven individual who can jump in and make an impact quickly.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Key Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;Shape our category story and the industry analyst strategy and program to drive the category\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;Build strategic relationships with current industry analysts while identifying and growing the program\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;Coordinate analyst calls and maintain AR program calendar\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;Drive analyst awareness of PagerDuty’s offerings and expand analyst understanding of company business strategy and product offerings\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;Prepare and support spokespeople engaging with analysts, including creation of briefing materials, compiling presentation content and staffing calls\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;Maintain AR interactions database and lead measurement of the AR program’s impact on both marketing and sales goals\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;Lead and prioritize inbound requests for information including participation in research and customer references\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;Conduct foundational research in analyst coverage areas, competitor investments, etc. to surface recommendations for program growth\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Basic Qualifications\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;Bachelor’s degree\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;8+ years of experience in enterprise technology communications, marketing, or product marketing\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;Working experience in Analyst Relations, Product Marketing, Market Research, and Strategy\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;Proven content creation and story shaping, strategic planning, program management, and exceptional attention to detail\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;Interest in speeding and improving research and survey delivery with AI and automation tools\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Preferred Qualifications\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;Working with industry analyst firms including Gartner, Forrester Research, IDC\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p style=\u0026quot;margin: 0in; font-family: \u0026#39;Helvetica Neue\u0026#39;; font-size: 11.0pt;\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;The base salary range for this position is 164,000 - 276,100 USD. This role may also be eligible for bonus, commission, equity, and/or benefits.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;Our base salary ranges are determined by role, level, and location. The range, which is subject to change based on primary work location, reflects the minimum and maximum base salary we expect to pay newly hired employees for the position. Within the range, we determine pay for an individual based on a number of factors including market location, job-related knowledge, skills/competencies and experience.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;Your recruiter can share more about the specific offerings for this role, as well as the salary range for your primary work location during the hiring process.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p style=\u0026quot;margin: 0in; font-family: \u0026#39;Helvetica Neue\u0026#39;; font-size: 11.0pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;PagerDuty is a flexible, hybrid workplace. We embrace and encourage in-person working as an integral part of our culture. Both our employees and external research tells us that co-located collaboration strengthens connections, drives innovation, and accelerates learning.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p style=\u0026quot;margin: 0in; font-family: \u0026#39;Helvetica Neue\u0026#39;; font-size: 11.0pt;\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p style=\u0026quot;margin: 0in; font-family: \u0026#39;Helvetica Neue\u0026#39;; font-size: 11.0pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;This role is expected to come into our \u0026lt;strong\u0026gt;Atlanta \u0026lt;/strong\u0026gt;office \u0026lt;span style=\u0026quot;font-weight: bold;\u0026quot;\u0026gt;two times per week\u0026lt;/span\u0026gt;, so you can thrive in your new role and fully embrace being a Dutonian!\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Hesitant to apply?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We encourage you to submit your resume even if you don\u0026#39;t meet every requirement. We value potential and consider each candidate\u0026#39;s full professional story. Whether you\u0026#39;re exploring a career change or taking your next step, we look forward to reviewing your application. If this just isn’t the right role or time - sign up for \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/jobalerts\u0026quot;\u0026gt;job alerts\u0026lt;/a\u0026gt;!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Where we work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty operates a hybrid work model with \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/locations\u0026quot;\u0026gt;offices\u0026lt;/a\u0026gt; in 8 major cities: Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. While we offer flexibility within our established locations, we \u0026lt;strong\u0026gt;cannot\u0026lt;/strong\u0026gt; employ candidates residing in:\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location restrictions: \u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;Australia:\u0026lt;/strong\u0026gt; Northern Territory, Queensland, South Australia, Tasmania, Western Australia\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;Canada:\u0026lt;/strong\u0026gt; Alberta, Manitoba, Newfoundland, Northwest Territories, Nunavut, PEI, Quebec, Saskatchewan, Yukon\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;United States:\u0026lt;/strong\u0026gt; Alaska, Hawaii, Iowa, Louisiana, Mississippi, Nebraska, New Mexico, Oklahoma, Rhode Island, South Dakota, West Virginia, Wyoming\u0026lt;br\u0026gt;\u0026lt;em\u0026gt;Candidates must reside in an eligible location, which vary by role.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;How we work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://careers.pagerduty.com/#values\u0026quot;\u0026gt;Our values\u0026lt;/a\u0026gt; guide how we support customers, collaborate with colleagues, develop products, and foster a culture of belonging. They define not just our actions, but what it means to be Dutonian.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;People Leaders at PagerDuty are responsible for creating high performance environments that drive accountability. PagerDuty has four key dimensions that define our Leadership Impact: Lead Self, Lead the Team, Lead the Business, and Lead the Future. Each dimension has three associated competencies to give leaders a shared language for guiding their development, career, promotion, and succession planning discussions. Our Manager Expectations serve as a practical guide for managers to understand their responsibilities, prioritize their efforts, and drive engagement and performance.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What we offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a global organization, our total rewards approach is competitive with industry standards and aligned with local laws and regulations. Learn more, including country-specific offerings, on our \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/global-benefits\u0026quot;\u0026gt;benefits site\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your package may include:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive salary\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comprehensive benefits package\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible work arrangements\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Company equity*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;ESPP (Employee Stock Purchase Program)*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Retirement or pension plan*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Generous paid vacation time\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid holidays and sick leave\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Dutonian Wellness Days \u0026amp;amp; HibernationDuty - companywide paid days off in addition to PTO\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid volunteer time off: 20 hours per year\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Company-wide hack weeks\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Mental wellness programs\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;*Eligibility may vary by role, region, and tenure\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About PagerDuty\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. The PagerDuty Operations Cloud is an AI-powered platform that empowers business resilience and drives operational efficiency for enterprises. With a generative AI assistant at its core, PagerDuty empowers teams to detect and resolve issues in real time, orchestrate complex workflows, and drive continuous improvement across their digital operations. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always-on digital experiences to modern businesses\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty is Great Place to Work-certified™, a Fortune Best Workplace for Millennials, a Fortune Best Medium Workplace, a Fortune Best Workplace in Technology, and a top rated product on TrustRadius and G2.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Go behind-the-scenes on our \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/home\u0026quot;\u0026gt;careers site\u0026lt;/a\u0026gt; and @pagerduty on Instagram.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Additional Information\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status. Your privacy is important to us. By submitting an application, you confirm that you have read and understand PagerDuty\u0026#39;s \u0026lt;a href=\u0026quot;https://www.pagerduty.com/privacy-policy/\u0026quot;\u0026gt;Privacy Policy\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email accommodation@pagerduty.com and we will work with you to meet your accessibility needs.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty uses the E-Verify employment verification program.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4012323004,"name":"Product Marketing","child_ids":[],"parent_id":4012353004}],"offices":[{"id":4005840004,"name":"San Francisco","location":"San Francisco, California, United States","child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/pagerduty/jobs/6030721004","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5172609004,"location":{"name":"Toronto"},"metadata":[{"id":14493121004,"name":"Stock Plan","value":"New Hire Stock - Shares","value_type":"single_select"}],"id":6030721004,"updated_at":"2026-10-16T11:03:37-04:00","requisition_id":"EFY27548","title":"Senior Principal Industry Analyst Relations","company_name":"PagerDuty","first_published":"2026-08-19T18:26:12-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;PagerDuty, Inc. (NYSE: PD) is the global leader in AI-first digital operations. By automatically detecting, diagnosing, and remediating issues, the PagerDuty Platform orchestrates AI agents and automated workflows with context from over 750 integrations. Trusted by approximately two-thirds of the Fortune 100 and nearly half of the Fortune 500, PagerDuty is the industry standard for organizations scaling resilient, autonomous operations. Notable customers include Chipotle, Cloudflare, Docusign, Fox, Nvidia, Salesforce, Spotify, Zoom and more. We are growing rapidly and hiring top talent with leading AI skills across engineering, sales, product, marketing, and beyond as we build the leading digital operations platform.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;We are looking for a \u0026lt;strong\u0026gt;Senior Principal Industry Analyst Relations \u0026lt;/strong\u0026gt;to lead our AR program by building and executing our strategy and nurturing relationships amongst our analyst community. As part of the product marketing team, you will provide strategic and tactical support that helps shape our story and grow the program. The role will report to the Senior Director of Product Marketing Operations and work closely with key stakeholders across the company to execute AR strategy and nurture PagerDuty’s relationships with the industry analyst community. Analyst relations plays a strategic and visible function at PagerDuty and we’re looking for a collaborative, capable and driven individual who can jump in and make an impact quickly.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Key Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Shape our category story and the industry analyst strategy and program to drive the category\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build strategic relationships with current industry analysts while identifying and growing the program\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Coordinate analyst calls and maintain AR program calendar\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive analyst awareness of PagerDuty’s offerings and expand analyst understanding of company business strategy and product offerings\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Prepare and support spokespeople engaging with analysts, including creation of briefing materials, compiling presentation content and staffing calls\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain AR interactions database and lead measurement of the AR program’s impact on both marketing and sales goals\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead and prioritize inbound requests for information including participation in research and customer references\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Conduct foundational research in analyst coverage areas, competitor investments, etc. to surface recommendations for program growth\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Basic Qualifications\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Bachelor’s degree\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;8+ years experience in enterprise technology communications, marketing, or product marketing\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Working experience in Analyst Relations , Product Marketing , Market Research and Strategy\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven content creation and story shaping, strategic planning, program management and exceptional attention to detail\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Interest in speeding and improving research and survey delivery with AI and automation tools\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Preferred Qualifications\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Working with industry analyst firms including Gartner, Forrester Research, IDC\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p style=\u0026quot;margin: 0in; font-family: \u0026#39;Helvetica Neue\u0026#39;; font-size: 11.0pt;\u0026quot;\u0026gt;The base salary range for this position is \u0026lt;span class=\u0026quot;collapsed-field-text\u0026quot;\u0026gt;$153,000.00 - $231,000.00\u0026lt;/span\u0026gt;\u0026amp;nbsp;CAD. This role may also be eligible for bonus, commission, equity, and/or benefits.\u0026lt;/p\u0026gt;\n\u0026lt;p style=\u0026quot;margin: 0in; font-family: \u0026#39;Helvetica Neue\u0026#39;; font-size: 11.0pt;\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p style=\u0026quot;margin: 0in; font-family: \u0026#39;Helvetica Neue\u0026#39;; font-size: 11.0pt;\u0026quot;\u0026gt;Our base salary ranges are determined by role, level, and location. The range, which is subject to change based on primary work location, reflects the minimum and maximum base salary we expect to pay newly hired employees for the position. Within the range, we determine pay for an individual based on a number of factors including market location, job-related knowledge, skills/competencies and experience.\u0026lt;/p\u0026gt;\n\u0026lt;p style=\u0026quot;margin: 0in; font-family: \u0026#39;Helvetica Neue\u0026#39;; font-size: 11.0pt;\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p style=\u0026quot;margin: 0in; font-family: \u0026#39;Helvetica Neue\u0026#39;; font-size: 11.0pt;\u0026quot;\u0026gt;Your recruiter can share more about the specific offerings for this role, as well as the salary range for your primary work location during the hiring process.\u0026lt;/p\u0026gt;\n\u0026lt;p style=\u0026quot;margin: 0in; font-family: \u0026#39;Helvetica Neue\u0026#39;; font-size: 11.0pt;\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p style=\u0026quot;margin: 0in; font-family: \u0026#39;Helvetica Neue\u0026#39;; font-size: 11.0pt;\u0026quot;\u0026gt;PagerDuty is a flexible, hybrid workplace. We embrace and encourage in-person working as an integral part of our culture. Both our employees and external research tells us that co-located collaboration strengthens connections, drives innovation, and accelerates learning.\u0026lt;/p\u0026gt;\n\u0026lt;p style=\u0026quot;margin: 0in; font-family: \u0026#39;Helvetica Neue\u0026#39;; font-size: 11.0pt;\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p style=\u0026quot;margin: 0in; font-family: \u0026#39;Helvetica Neue\u0026#39;; font-size: 11.0pt;\u0026quot;\u0026gt;This role is expected to come into our Toronto office \u0026lt;span style=\u0026quot;font-weight: bold;\u0026quot;\u0026gt;two times per week\u0026lt;/span\u0026gt;, so you can thrive in your new role and fully embrace being a Dutonian!\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Hesitant to apply?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We encourage you to submit your resume even if you don\u0026#39;t meet every requirement. We value potential and consider each candidate\u0026#39;s full professional story. Whether you\u0026#39;re exploring a career change or taking your next step, we look forward to reviewing your application. If this just isn’t the right role or time - sign up for \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/jobalerts\u0026quot;\u0026gt;job alerts\u0026lt;/a\u0026gt;!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Where we work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty operates a hybrid work model with \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/locations\u0026quot;\u0026gt;offices\u0026lt;/a\u0026gt; in 8 major cities: Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. While we offer flexibility within our established locations, we \u0026lt;strong\u0026gt;cannot\u0026lt;/strong\u0026gt; employ candidates residing in:\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location restrictions: \u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;Australia:\u0026lt;/strong\u0026gt; Northern Territory, Queensland, South Australia, Tasmania, Western Australia\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;Canada:\u0026lt;/strong\u0026gt; Alberta, Manitoba, Newfoundland, Northwest Territories, Nunavut, PEI, Quebec, Saskatchewan, Yukon\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;United States:\u0026lt;/strong\u0026gt; Alaska, Hawaii, Iowa, Louisiana, Mississippi, Nebraska, New Mexico, Oklahoma, Rhode Island, South Dakota, West Virginia, Wyoming\u0026lt;br\u0026gt;\u0026lt;em\u0026gt;Candidates must reside in an eligible location, which vary by role.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;How we work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://careers.pagerduty.com/#values\u0026quot;\u0026gt;Our values\u0026lt;/a\u0026gt; guide how we support customers, collaborate with colleagues, develop products, and foster a culture of belonging. They define not just our actions, but what it means to be Dutonian.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;People Leaders at PagerDuty are responsible for creating high performance environments that drive accountability. PagerDuty has four key dimensions that define our Leadership Impact: Lead Self, Lead the Team, Lead the Business, and Lead the Future. Each dimension has three associated competencies to give leaders a shared language for guiding their development, career, promotion, and succession planning discussions. Our Manager Expectations serve as a practical guide for managers to understand their responsibilities, prioritize their efforts, and drive engagement and performance.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What we offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a global organization, our total rewards approach is competitive with industry standards and aligned with local laws and regulations. Learn more, including country-specific offerings, on our \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/global-benefits\u0026quot;\u0026gt;benefits site\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your package may include:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive salary\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comprehensive benefits package\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible work arrangements\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Company equity*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;ESPP (Employee Stock Purchase Program)*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Retirement or pension plan*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Generous paid vacation time\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid holidays and sick leave\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Dutonian Wellness Days \u0026amp;amp; HibernationDuty - companywide paid days off in addition to PTO\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid volunteer time off: 20 hours per year\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Company-wide hack weeks\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Mental wellness programs\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;*Eligibility may vary by role, region, and tenure\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About PagerDuty\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. The PagerDuty Operations Cloud is an AI-powered platform that empowers business resilience and drives operational efficiency for enterprises. With a generative AI assistant at its core, PagerDuty empowers teams to detect and resolve issues in real time, orchestrate complex workflows, and drive continuous improvement across their digital operations. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always-on digital experiences to modern businesses\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty is Great Place to Work-certified™, a Fortune Best Workplace for Millennials, a Fortune Best Medium Workplace, a Fortune Best Workplace in Technology, and a top rated product on TrustRadius and G2.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Go behind-the-scenes on our \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/home\u0026quot;\u0026gt;careers site\u0026lt;/a\u0026gt; and @pagerduty on Instagram.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Additional Information\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status. Your privacy is important to us. By submitting an application, you confirm that you have read and understand PagerDuty\u0026#39;s \u0026lt;a href=\u0026quot;https://www.pagerduty.com/privacy-policy/\u0026quot;\u0026gt;Privacy Policy\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email accommodation@pagerduty.com and we will work with you to meet your accessibility needs.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty uses the E-Verify employment verification program.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4012323004,"name":"Product Marketing","child_ids":[],"parent_id":4012353004}],"offices":[{"id":4005840004,"name":"San Francisco","location":"San Francisco, California, United States","child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/pagerduty/jobs/6226644004","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5172609004,"location":{"name":"San Francisco"},"metadata":[{"id":14493121004,"name":"Stock Plan","value":"New Hire Stock - Shares","value_type":"single_select"}],"id":6226644004,"updated_at":"2026-10-16T11:03:39-04:00","requisition_id":"EFY27548","title":"Senior Principal Industry Analyst Relations","company_name":"PagerDuty","first_published":"2026-10-16T11:03:39-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;PagerDuty, Inc. (NYSE: PD) is the global leader in AI-first digital operations. By automatically detecting, diagnosing, and remediating issues, the PagerDuty Platform orchestrates AI agents and automated workflows with context from over 750 integrations. Trusted by approximately two-thirds of the Fortune 100 and nearly half of the Fortune 500, PagerDuty is the industry standard for organizations scaling resilient, autonomous operations. Notable customers include Chipotle, Cloudflare, Docusign, Fox, Nvidia, Salesforce, Spotify, Zoom and more. We are growing rapidly and hiring top talent with leading AI skills across engineering, sales, product, marketing, and beyond as we build the leading digital operations platform.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;We are looking for a \u0026lt;strong\u0026gt;Senior Principal Industry Analyst Relations \u0026lt;/strong\u0026gt;to lead our AR program by building and executing our strategy and nurturing relationships amongst our analyst community. As part of the product marketing team, you will provide strategic and tactical support that helps shape our story and grow the program. The role will report to the Senior Director of Product Marketing Operations and work closely with key stakeholders across the company to execute AR strategy and nurture PagerDuty’s relationships with the industry analyst community. Analyst relations plays a strategic and visible function at PagerDuty and we’re looking for a collaborative, capable and driven individual who can jump in and make an impact quickly.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Key Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;Shape our category story and the industry analyst strategy and program to drive the category\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;Build strategic relationships with current industry analysts while identifying and growing the program\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;Coordinate analyst calls and maintain AR program calendar\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;Drive analyst awareness of PagerDuty’s offerings and expand analyst understanding of company business strategy and product offerings\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;Prepare and support spokespeople engaging with analysts, including creation of briefing materials, compiling presentation content and staffing calls\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;Maintain AR interactions database and lead measurement of the AR program’s impact on both marketing and sales goals\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;Lead and prioritize inbound requests for information including participation in research and customer references\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;Conduct foundational research in analyst coverage areas, competitor investments, etc. to surface recommendations for program growth\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Basic Qualifications\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;Bachelor’s degree\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;8+ years of experience in enterprise technology communications, marketing, or product marketing\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;Working experience in Analyst Relations, Product Marketing, Market Research, and Strategy\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;Proven content creation and story shaping, strategic planning, program management, and exceptional attention to detail\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;Interest in speeding and improving research and survey delivery with AI and automation tools\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Preferred Qualifications\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;Working with industry analyst firms including Gartner, Forrester Research, IDC\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p style=\u0026quot;margin: 0in; font-family: \u0026#39;Helvetica Neue\u0026#39;; font-size: 11.0pt;\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;The base salary range for this position is 164,000 - 276,100 USD. This role may also be eligible for bonus, commission, equity, and/or benefits.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;Our base salary ranges are determined by role, level, and location. The range, which is subject to change based on primary work location, reflects the minimum and maximum base salary we expect to pay newly hired employees for the position. Within the range, we determine pay for an individual based on a number of factors including market location, job-related knowledge, skills/competencies and experience.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;Your recruiter can share more about the specific offerings for this role, as well as the salary range for your primary work location during the hiring process.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p style=\u0026quot;margin: 0in; font-family: \u0026#39;Helvetica Neue\u0026#39;; font-size: 11.0pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;PagerDuty is a flexible, hybrid workplace. We embrace and encourage in-person working as an integral part of our culture. Both our employees and external research tells us that co-located collaboration strengthens connections, drives innovation, and accelerates learning.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p style=\u0026quot;margin: 0in; font-family: \u0026#39;Helvetica Neue\u0026#39;; font-size: 11.0pt;\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p style=\u0026quot;margin: 0in; font-family: \u0026#39;Helvetica Neue\u0026#39;; font-size: 11.0pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;This role is expected to come into our \u0026lt;strong\u0026gt;San Francisco \u0026lt;/strong\u0026gt;office \u0026lt;span style=\u0026quot;font-weight: bold;\u0026quot;\u0026gt;two times per week\u0026lt;/span\u0026gt;, so you can thrive in your new role and fully embrace being a Dutonian!\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Hesitant to apply?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We encourage you to submit your resume even if you don\u0026#39;t meet every requirement. We value potential and consider each candidate\u0026#39;s full professional story. Whether you\u0026#39;re exploring a career change or taking your next step, we look forward to reviewing your application. If this just isn’t the right role or time - sign up for \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/jobalerts\u0026quot;\u0026gt;job alerts\u0026lt;/a\u0026gt;!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Where we work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty operates a hybrid work model with \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/locations\u0026quot;\u0026gt;offices\u0026lt;/a\u0026gt; in 8 major cities: Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. While we offer flexibility within our established locations, we \u0026lt;strong\u0026gt;cannot\u0026lt;/strong\u0026gt; employ candidates residing in:\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location restrictions: \u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;Australia:\u0026lt;/strong\u0026gt; Northern Territory, Queensland, South Australia, Tasmania, Western Australia\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;Canada:\u0026lt;/strong\u0026gt; Alberta, Manitoba, Newfoundland, Northwest Territories, Nunavut, PEI, Quebec, Saskatchewan, Yukon\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;United States:\u0026lt;/strong\u0026gt; Alaska, Hawaii, Iowa, Louisiana, Mississippi, Nebraska, New Mexico, Oklahoma, Rhode Island, South Dakota, West Virginia, Wyoming\u0026lt;br\u0026gt;\u0026lt;em\u0026gt;Candidates must reside in an eligible location, which vary by role.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;How we work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://careers.pagerduty.com/#values\u0026quot;\u0026gt;Our values\u0026lt;/a\u0026gt; guide how we support customers, collaborate with colleagues, develop products, and foster a culture of belonging. They define not just our actions, but what it means to be Dutonian.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;People Leaders at PagerDuty are responsible for creating high performance environments that drive accountability. PagerDuty has four key dimensions that define our Leadership Impact: Lead Self, Lead the Team, Lead the Business, and Lead the Future. Each dimension has three associated competencies to give leaders a shared language for guiding their development, career, promotion, and succession planning discussions. Our Manager Expectations serve as a practical guide for managers to understand their responsibilities, prioritize their efforts, and drive engagement and performance.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What we offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a global organization, our total rewards approach is competitive with industry standards and aligned with local laws and regulations. Learn more, including country-specific offerings, on our \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/global-benefits\u0026quot;\u0026gt;benefits site\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your package may include:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive salary\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comprehensive benefits package\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible work arrangements\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Company equity*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;ESPP (Employee Stock Purchase Program)*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Retirement or pension plan*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Generous paid vacation time\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid holidays and sick leave\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Dutonian Wellness Days \u0026amp;amp; HibernationDuty - companywide paid days off in addition to PTO\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid volunteer time off: 20 hours per year\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Company-wide hack weeks\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Mental wellness programs\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;*Eligibility may vary by role, region, and tenure\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About PagerDuty\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. The PagerDuty Operations Cloud is an AI-powered platform that empowers business resilience and drives operational efficiency for enterprises. With a generative AI assistant at its core, PagerDuty empowers teams to detect and resolve issues in real time, orchestrate complex workflows, and drive continuous improvement across their digital operations. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always-on digital experiences to modern businesses\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty is Great Place to Work-certified™, a Fortune Best Workplace for Millennials, a Fortune Best Medium Workplace, a Fortune Best Workplace in Technology, and a top rated product on TrustRadius and G2.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Go behind-the-scenes on our \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/home\u0026quot;\u0026gt;careers site\u0026lt;/a\u0026gt; and @pagerduty on Instagram.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Additional Information\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status. Your privacy is important to us. By submitting an application, you confirm that you have read and understand PagerDuty\u0026#39;s \u0026lt;a href=\u0026quot;https://www.pagerduty.com/privacy-policy/\u0026quot;\u0026gt;Privacy Policy\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email accommodation@pagerduty.com and we will work with you to meet your accessibility needs.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty uses the E-Verify employment verification program.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4012323004,"name":"Product Marketing","child_ids":[],"parent_id":4012353004}],"offices":[{"id":4005840004,"name":"San Francisco","location":"San Francisco, California, United States","child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/pagerduty/jobs/6248591004","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5233723004,"location":{"name":"London"},"metadata":[{"id":14493121004,"name":"Stock Plan","value":null,"value_type":"single_select"}],"id":6248591004,"updated_at":"2026-11-04T12:46:28-05:00","requisition_id":"EFY27646","title":"Senior Professional Services Consultant","company_name":"PagerDuty","first_published":"2026-11-04T12:46:28-05:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;PagerDuty, Inc. (NYSE: PD) is the global leader in AI-first digital operations. By automatically detecting, diagnosing, and remediating issues, the PagerDuty Platform orchestrates AI agents and automated workflows with context from over 750 integrations. Trusted by approximately two-thirds of the Fortune 100 and nearly half of the Fortune 500, PagerDuty is the industry standard for organizations scaling resilient, autonomous operations. Notable customers include Chipotle, Cloudflare, Docusign, Fox, Nvidia, Salesforce, Spotify, Zoom and more. We are growing rapidly and hiring top talent with leading AI skills across engineering, sales, product, marketing, and beyond as we build the leading digital operations platform.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;We are seeking a Senior Professional Services Consultant (Sr. PSC) to lead complex implementations and automation projects that accelerate customer adoption of the PagerDuty Reliability Platform. Sr. PSCs engage directly with customers to design and deliver both incident management, automation, and AI-driven operations solutions that align with business objectives, drive operational maturity, and deliver measurable value. This role requires strong technical expertise, advanced consulting skills, and the ability to lead customer-facing projects with minimal oversight.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The ideal candidate combines strong technical expertise with excellent consulting skills, thriving at the intersection of problem-solving, solution design, and customer enablement. In addition, they will have in-depth knowledge of monitoring tools and practices, technical aptitude in automation, SaaS \u0026amp;amp; cloud technologies, operations \u0026amp;amp; infrastructure setup, as well as experience interfacing with highly technical customers. The successful candidate will have a strong analytical mindset, a thirst for learning new things, genuine interest in technology, and a proactive mentality.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;**You will be required to work 2 days a week from our London office**\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;h2\u0026gt;Job Responsibilities:\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Lead large-scale implementation projects across incident management, signal intelligence, and PagerDuty AI use cases, ensuring consistent alignment with operational best practices.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with customer stakeholders to design, configure, and optimize PagerDuty services, integrations, automation workflows, and AI agents across diverse environments, including connecting the observability and knowledge sources our AI agents rely on.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Assess and prepare customer environments for AI adoption, including service structure, runbook quality, and event data hygiene, so PagerDuty AI delivers accurate and trusted results.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide advanced consultation on integration and automation strategies leveraging APIs, plugins, and automation frameworks.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Facilitate in-depth discovery and advisory sessions with senior technical and business stakeholders, surfacing gaps and recommending scalable solutions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop reusable frameworks, templates, and accelerators that standardize delivery and improve time-to-value, using AI tools to automate configuration and migration work and shorten delivery timelines, in line with PagerDuty data handling policies.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Mentor junior Professional Services team members, reviewing deliverables and sharing best practices.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Advise customers on long-term automation and digital operations strategies that integrate PagerDuty into their DevOps and SRE practices.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Represent customer needs internally by collaborating with Sales, Customer Success, Product, and Engineering teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Capture lessons learned from engagements and contribute to continuous improvement of Professional Services methodologies, including sharing effective AI-assisted delivery practices across the team.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Basic Qualifications:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;7+ years of experience in senior-level roles within professional services, technical consulting, and/or solutions engineering.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Solid scripting abilities (Python, Go, JavaScript, Ruby, Powershell, etc.)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Working knowledge of SQL, computer networking, Linux, REST APIs, and command-line interfaces (CLIs).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with Automation, CI/CD, DevOps, and Site Reliability Engineering (SRE) processes and tools (Terraform, Ansible, Chef, Puppet, Rundeck, Jenkins, Git, etc.)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hands-on experience using AI coding and productivity tools in technical delivery work.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven track record leading enterprise SaaS implementations and automation projects with minimal oversight.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong organizational and project management skills with the ability to manage multiple large customer engagements simultaneously.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent analytical, problem-solving, and risk assessment skills.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong verbal and written communication skills, including executive-level presentations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;The ability to work in a PagerDuty office at least two days per week, with occasional travel for customer or team engagements.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Authorized to work in the country of employment.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Preferred Qualifications:\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience with cloud products (SaaS, PaaS, and/or IaaS).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficiency with popular monitoring platforms (New Relic, Dynatrace, Datadog, Splunk, etc.) and ITSM tools (ServiceNow, BMC Remedy, Jira, etc.)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with Claude and Claude Code, or similar AI assistants and agentic coding tools.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience implementing or administering AI agents, LLM integrations, or MCP-based tooling.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with AIOps concepts (event correlation, noise reduction, root cause analysis).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Knowledge of SSH and WinRM remote authentication protocols.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You know and understand our space or you’re already a fan of our products!\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Hesitant to apply?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We encourage you to submit your resume even if you don\u0026#39;t meet every requirement. We value potential and consider each candidate\u0026#39;s full professional story. Whether you\u0026#39;re exploring a career change or taking your next step, we look forward to reviewing your application. If this just isn’t the right role or time - sign up for \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/jobalerts\u0026quot;\u0026gt;job alerts\u0026lt;/a\u0026gt;!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Where we work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty operates a hybrid work model with \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/locations\u0026quot;\u0026gt;offices\u0026lt;/a\u0026gt; in 8 major cities: Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. While we offer flexibility within our established locations, we \u0026lt;strong\u0026gt;cannot\u0026lt;/strong\u0026gt; employ candidates residing in:\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location restrictions: \u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;Australia:\u0026lt;/strong\u0026gt; Northern Territory, Queensland, South Australia, Tasmania, Western Australia\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;Canada:\u0026lt;/strong\u0026gt; Alberta, Manitoba, Newfoundland, Northwest Territories, Nunavut, PEI, Quebec, Saskatchewan, Yukon\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;United States:\u0026lt;/strong\u0026gt; Alaska, Hawaii, Iowa, Louisiana, Mississippi, Nebraska, New Mexico, Oklahoma, Rhode Island, South Dakota, West Virginia, Wyoming\u0026lt;br\u0026gt;\u0026lt;em\u0026gt;Candidates must reside in an eligible location, which vary by role.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;How we work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://careers.pagerduty.com/#values\u0026quot;\u0026gt;Our values\u0026lt;/a\u0026gt; guide how we support customers, collaborate with colleagues, develop products, and foster a culture of belonging. They define not just our actions, but what it means to be Dutonian.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;People Leaders at PagerDuty are responsible for creating high performance environments that drive accountability. PagerDuty has four key dimensions that define our Leadership Impact: Lead Self, Lead the Team, Lead the Business, and Lead the Future. Each dimension has three associated competencies to give leaders a shared language for guiding their development, career, promotion, and succession planning discussions. Our Manager Expectations serve as a practical guide for managers to understand their responsibilities, prioritize their efforts, and drive engagement and performance.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What we offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a global organization, our total rewards approach is competitive with industry standards and aligned with local laws and regulations. Learn more, including country-specific offerings, on our \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/global-benefits\u0026quot;\u0026gt;benefits site\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your package may include:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive salary\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comprehensive benefits package\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible work arrangements\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Company equity*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;ESPP (Employee Stock Purchase Program)*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Retirement or pension plan*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Generous paid vacation time\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid holidays and sick leave\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Dutonian Wellness Days \u0026amp;amp; HibernationDuty - companywide paid days off in addition to PTO\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid volunteer time off: 20 hours per year\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Company-wide hack weeks\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Mental wellness programs\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;*Eligibility may vary by role, region, and tenure\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About PagerDuty\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. The PagerDuty Operations Cloud is an AI-powered platform that empowers business resilience and drives operational efficiency for enterprises. With a generative AI assistant at its core, PagerDuty empowers teams to detect and resolve issues in real time, orchestrate complex workflows, and drive continuous improvement across their digital operations. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always-on digital experiences to modern businesses\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty is Great Place to Work-certified™, a Fortune Best Workplace for Millennials, a Fortune Best Medium Workplace, a Fortune Best Workplace in Technology, and a top rated product on TrustRadius and G2.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Go behind-the-scenes on our \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/home\u0026quot;\u0026gt;careers site\u0026lt;/a\u0026gt; and @pagerduty on Instagram.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Additional Information\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status. Your privacy is important to us. By submitting an application, you confirm that you have read and understand PagerDuty\u0026#39;s \u0026lt;a href=\u0026quot;https://www.pagerduty.com/privacy-policy/\u0026quot;\u0026gt;Privacy Policy\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email accommodation@pagerduty.com and we will work with you to meet your accessibility needs.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty uses the E-Verify employment verification program.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4012305004,"name":"Customer Success","child_ids":[4012306004,4012307004,4012308004,4012309004,4012310004,4012311004],"parent_id":null}],"offices":[{"id":4005843004,"name":"London","location":"London, England, United Kingdom","child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/pagerduty/jobs/6238439004","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5233723004,"location":{"name":"Lisbon"},"metadata":[{"id":14493121004,"name":"Stock Plan","value":null,"value_type":"single_select"}],"id":6238439004,"updated_at":"2026-11-04T12:46:25-05:00","requisition_id":"EFY27646","title":"Senior Professional Services Consultant","company_name":"PagerDuty","first_published":"2026-11-04T12:46:25-05:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;PagerDuty, Inc. (NYSE: PD) is the global leader in AI-first digital operations. By automatically detecting, diagnosing, and remediating issues, the PagerDuty Platform orchestrates AI agents and automated workflows with context from over 750 integrations. Trusted by approximately two-thirds of the Fortune 100 and nearly half of the Fortune 500, PagerDuty is the industry standard for organizations scaling resilient, autonomous operations. Notable customers include Chipotle, Cloudflare, Docusign, Fox, Nvidia, Salesforce, Spotify, Zoom and more. We are growing rapidly and hiring top talent with leading AI skills across engineering, sales, product, marketing, and beyond as we build the leading digital operations platform.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;We are seeking a Senior Professional Services Consultant (Sr. PSC) to lead complex implementations and automation projects that accelerate customer adoption of the PagerDuty Reliability Platform. Sr. PSCs engage directly with customers to design and deliver both incident management, automation, and AI-driven operations solutions that align with business objectives, drive operational maturity, and deliver measurable value. This role requires strong technical expertise, advanced consulting skills, and the ability to lead customer-facing projects with minimal oversight.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The ideal candidate combines strong technical expertise with excellent consulting skills, thriving at the intersection of problem-solving, solution design, and customer enablement. In addition, they will have in-depth knowledge of monitoring tools and practices, technical aptitude in automation, SaaS \u0026amp;amp; cloud technologies, operations \u0026amp;amp; infrastructure setup, as well as experience interfacing with highly technical customers. The successful candidate will have a strong analytical mindset, a thirst for learning new things, genuine interest in technology, and a proactive mentality.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;**You will be required to work 2 days a week from our Lisbon, Portugal office**\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;h2\u0026gt;Job Responsibilities:\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Lead large-scale implementation projects across incident management, signal intelligence, and PagerDuty AI use cases, ensuring consistent alignment with operational best practices.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with customer stakeholders to design, configure, and optimize PagerDuty services, integrations, automation workflows, and AI agents across diverse environments, including connecting the observability and knowledge sources our AI agents rely on.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Assess and prepare customer environments for AI adoption, including service structure, runbook quality, and event data hygiene, so PagerDuty AI delivers accurate and trusted results.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide advanced consultation on integration and automation strategies leveraging APIs, plugins, and automation frameworks.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Facilitate in-depth discovery and advisory sessions with senior technical and business stakeholders, surfacing gaps and recommending scalable solutions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop reusable frameworks, templates, and accelerators that standardize delivery and improve time-to-value, using AI tools to automate configuration and migration work and shorten delivery timelines, in line with PagerDuty data handling policies.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Mentor junior Professional Services team members, reviewing deliverables and sharing best practices.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Advise customers on long-term automation and digital operations strategies that integrate PagerDuty into their DevOps and SRE practices.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Represent customer needs internally by collaborating with Sales, Customer Success, Product, and Engineering teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Capture lessons learned from engagements and contribute to continuous improvement of Professional Services methodologies, including sharing effective AI-assisted delivery practices across the team.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Basic Qualifications:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;7+ years of experience in senior-level roles within professional services, technical consulting, and/or solutions engineering.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Solid scripting abilities (Python, Go, JavaScript, Ruby, Powershell, etc.)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Working knowledge of SQL, computer networking, Linux, REST APIs, and command-line interfaces (CLIs).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with Automation, CI/CD, DevOps, and Site Reliability Engineering (SRE) processes and tools (Terraform, Ansible, Chef, Puppet, Rundeck, Jenkins, Git, etc.)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hands-on experience using AI coding and productivity tools in technical delivery work.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven track record leading enterprise SaaS implementations and automation projects with minimal oversight.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong organizational and project management skills with the ability to manage multiple large customer engagements simultaneously.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent analytical, problem-solving, and risk assessment skills.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong verbal and written communication skills, including executive-level presentations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;The ability to work in a PagerDuty office at least two days per week, with occasional travel for customer or team engagements.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Authorized to work in the country of employment.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Preferred Qualifications:\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience with cloud products (SaaS, PaaS, and/or IaaS).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficiency with popular monitoring platforms (New Relic, Dynatrace, Datadog, Splunk, etc.) and ITSM tools (ServiceNow, BMC Remedy, Jira, etc.)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with Claude and Claude Code, or similar AI assistants and agentic coding tools.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience implementing or administering AI agents, LLM integrations, or MCP-based tooling.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with AIOps concepts (event correlation, noise reduction, root cause analysis).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Knowledge of SSH and WinRM remote authentication protocols.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You know and understand our space or you’re already a fan of our products!\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Hesitant to apply?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We encourage you to submit your resume even if you don\u0026#39;t meet every requirement. We value potential and consider each candidate\u0026#39;s full professional story. Whether you\u0026#39;re exploring a career change or taking your next step, we look forward to reviewing your application. If this just isn’t the right role or time - sign up for \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/jobalerts\u0026quot;\u0026gt;job alerts\u0026lt;/a\u0026gt;!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Where we work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty operates a hybrid work model with \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/locations\u0026quot;\u0026gt;offices\u0026lt;/a\u0026gt; in 8 major cities: Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. While we offer flexibility within our established locations, we \u0026lt;strong\u0026gt;cannot\u0026lt;/strong\u0026gt; employ candidates residing in:\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location restrictions: \u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;Australia:\u0026lt;/strong\u0026gt; Northern Territory, Queensland, South Australia, Tasmania, Western Australia\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;Canada:\u0026lt;/strong\u0026gt; Alberta, Manitoba, Newfoundland, Northwest Territories, Nunavut, PEI, Quebec, Saskatchewan, Yukon\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;United States:\u0026lt;/strong\u0026gt; Alaska, Hawaii, Iowa, Louisiana, Mississippi, Nebraska, New Mexico, Oklahoma, Rhode Island, South Dakota, West Virginia, Wyoming\u0026lt;br\u0026gt;\u0026lt;em\u0026gt;Candidates must reside in an eligible location, which vary by role.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;How we work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://careers.pagerduty.com/#values\u0026quot;\u0026gt;Our values\u0026lt;/a\u0026gt; guide how we support customers, collaborate with colleagues, develop products, and foster a culture of belonging. They define not just our actions, but what it means to be Dutonian.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;People Leaders at PagerDuty are responsible for creating high performance environments that drive accountability. PagerDuty has four key dimensions that define our Leadership Impact: Lead Self, Lead the Team, Lead the Business, and Lead the Future. Each dimension has three associated competencies to give leaders a shared language for guiding their development, career, promotion, and succession planning discussions. Our Manager Expectations serve as a practical guide for managers to understand their responsibilities, prioritize their efforts, and drive engagement and performance.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What we offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a global organization, our total rewards approach is competitive with industry standards and aligned with local laws and regulations. Learn more, including country-specific offerings, on our \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/global-benefits\u0026quot;\u0026gt;benefits site\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your package may include:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive salary\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comprehensive benefits package\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible work arrangements\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Company equity*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;ESPP (Employee Stock Purchase Program)*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Retirement or pension plan*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Generous paid vacation time\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid holidays and sick leave\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Dutonian Wellness Days \u0026amp;amp; HibernationDuty - companywide paid days off in addition to PTO\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid volunteer time off: 20 hours per year\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Company-wide hack weeks\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Mental wellness programs\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;*Eligibility may vary by role, region, and tenure\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About PagerDuty\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. The PagerDuty Operations Cloud is an AI-powered platform that empowers business resilience and drives operational efficiency for enterprises. With a generative AI assistant at its core, PagerDuty empowers teams to detect and resolve issues in real time, orchestrate complex workflows, and drive continuous improvement across their digital operations. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always-on digital experiences to modern businesses\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty is Great Place to Work-certified™, a Fortune Best Workplace for Millennials, a Fortune Best Medium Workplace, a Fortune Best Workplace in Technology, and a top rated product on TrustRadius and G2.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Go behind-the-scenes on our \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/home\u0026quot;\u0026gt;careers site\u0026lt;/a\u0026gt; and @pagerduty on Instagram.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Additional Information\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status. Your privacy is important to us. By submitting an application, you confirm that you have read and understand PagerDuty\u0026#39;s \u0026lt;a href=\u0026quot;https://www.pagerduty.com/privacy-policy/\u0026quot;\u0026gt;Privacy Policy\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email accommodation@pagerduty.com and we will work with you to meet your accessibility needs.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty uses the E-Verify employment verification program.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4012305004,"name":"Customer Success","child_ids":[4012306004,4012307004,4012308004,4012309004,4012310004,4012311004],"parent_id":null}],"offices":[{"id":4005843004,"name":"London","location":"London, England, United Kingdom","child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/pagerduty/jobs/6173952004","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5208598004,"location":{"name":"Atlanta"},"metadata":[{"id":14493121004,"name":"Stock Plan","value":null,"value_type":"single_select"}],"id":6173952004,"updated_at":"2026-10-13T09:41:08-04:00","requisition_id":"EFY27602","title":"Senior Security Engineer - Cloud Security ","company_name":"PagerDuty","first_published":"2026-09-17T15:24:55-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;PagerDuty, Inc. (NYSE: PD) is the global leader in AI-first digital operations. By automatically detecting, diagnosing, and remediating issues, the PagerDuty Platform orchestrates AI agents and automated workflows with context from over 750 integrations. Trusted by approximately two-thirds of the Fortune 100 and nearly half of the Fortune 500, PagerDuty is the industry standard for organizations scaling resilient, autonomous operations. Notable customers include Chipotle, Cloudflare, Docusign, Fox, Nvidia, Salesforce, Spotify, Zoom and more. We are growing rapidly and hiring top talent with leading AI skills across engineering, sales, product, marketing, and beyond as we build the leading digital operations platform.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Senior Security Engineer — Cloud Security (Platform Engineering, Kubernetes \u0026amp;amp; Identity)\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty is seeking a Senior Security Engineer to join our Cloud Security team, part of Security Engineering within the CTO organization. This is a preventive, platform-focused role for a strong engineer: you\u0026#39;ll build and operate security-focused systems at scale to protect PagerDuty\u0026#39;s multi-account AWS environment and the Kubernetes platforms running on it, with deep responsibility across container security and identity \u0026amp;amp; access management (and, ideally, cryptography and key management). You\u0026#39;ll harden the platform, design least-privilege identity and workload identity, and — because we\u0026#39;re a lean team without a dedicated SOC — you\u0026#39;ll shape detection strategy for the domains you own (Kubernetes and identity) and hunt during incidents. We lean hard into AI to move faster, so you\u0026#39;ll both use and build agentic solutions to streamline how the team hardens, threat models, assesses risk, and operates. You\u0026#39;ll partner with 30+ engineering teams to unblock them securely, and since we own and operate what we build, your controls ship as code, get validated against real usage, and roll out without disrupting engineering — including across our FedRAMP footprint.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;**This role will be require to work 2 days week from our Atlanta office**\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;What you\u0026#39;ll do\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Harden PagerDuty\u0026#39;s AWS and Kubernetes environments against CIS Benchmarks, DISA STIGs, and FedRAMP Moderate (Class C) baselines across a multi-account, multi-org footprint — proving results through evidence, config-remediation tooling, and KPIs that track posture, identity, and encryption/PKI health so we know where we stand and where the gaps are.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own Kubernetes and container security end to end — harden EKS clusters and the Istio service mesh against the CIS Kubernetes Benchmark, DISA Kubernetes STIG, and NSA/CISA Kubernetes hardening guidance, design and enforce Kubernetes RBAC and least-privilege workload identity (IRSA/pod identity), and drive controls for the container supply chain (image provenance, admission control, runtime policy).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build and operate security-focused platforms, services, and automation at scale — using Python/Go, Terraform, and Kubernetes policy-as-code — that reduce manual work and let 30+ engineering teams move quickly and safely.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own PKI and encryption standards across the environment — certificate lifecycle and management, KMS-backed key management and rotation, TLS/mTLS (including within the Istio mesh), and encryption-at-rest and in-transit requirements — and define the standards other teams build against.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Design and roll out Service Control Policy (SCP) guardrails and least-privilege IAM/PAM across dozens of accounts and multiple orgs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lean into AI to unlock efficiency and velocity — consume agentic tooling in day-to-day work and build lightweight agentic solutions that streamline repetitive security work: posture triage, threat modeling, risk assessment, incident enrichment and investigation, compliance-evidence generation, and detection tuning.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Shape detection strategy for the domains you own — Kubernetes/Istio and identity — authoring and tuning detections in our SIEM stack, defining what \u0026quot;good\u0026quot; coverage looks like for these domains, and threat hunting for container escape, lateral movement, anomalous mesh traffic, and identity or credential abuse.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Participate in the team\u0026#39;s on-call rotation, triaging and dispositioning cloud and Kubernetes threat alerts and acting as Incident Commander during incidents — driving containment, blast-radius/exposure analysis, and post-incident review.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner closely with our AppSec and GRC teams — aligning platform controls with secure-development needs and translating hardening, identity, and encryption work into audit and compliance evidence.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Additional responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Mentor and guide teammates on platform, identity, and cryptography security practices, and contribute to roadmap and annual planning. At the senior end of this role, you\u0026#39;ll help draft external- and auditor-facing communication and represent the team in cross-team planning.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Basic qualifications\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Strong software engineering background — years building and operating production systems at scale, with the ability to design and ship security-focused platforms, services, and tooling as a developer (not just configure them). Proficiency in Python and/or Go (or similar) and Infrastructure as Code (Terraform).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;5+ years in security engineering with deep, hands-on expertise securing Kubernetes and containerized environments — EKS, Kubernetes RBAC, admission control (e.g., OPA/Gatekeeper or Kyverno), network policy, workload identity (IRSA/pod identity), container runtime/image security, and a service mesh such as Istio.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep expertise with AWS security services and least-privilege IAM/PAM — IAM family, Organizations/SCPs, Secrets Manager, KMS, GuardDuty, CloudTrail, and Config.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to automate security controls as code (Kubernetes policy-as-code) and inform detection strategy in a modern SIEM (e.g., CrowdStrike NG-SIEM, Splunk), including threat hunting within your domains.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with incident response and on-call, a builder\u0026#39;s mindset toward AI/agentic tooling to accelerate security work, and a track record of scoping ambiguous projects and driving them to completion with high ownership.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Preferred qualifications\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Hands-on expertise in PKI and cryptography — certificate lifecycle/management, TLS/mTLS, key management and rotation (AWS KMS or similar HSM/KMS), and encryption at rest and in transit.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hands-on hardening to CIS Benchmarks and DISA STIGs within a FedRAMP (or similar) program; familiarity with NIST CSF, SOC 2, or ISO 27001; and experience partnering with AppSec and GRC teams to produce compliance evidence.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience building agentic or AI-assisted security automation, and familiarity with securing AI/ML or agentic workloads running on cloud and Kubernetes infrastructure.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Cloud-native security tooling such as Wiz (CNAPP/Threats) and CrowdStrike Falcon runtime protection; Azure security exposure (Entra ID, Defender for Cloud) a plus.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated mentoring, strong written and verbal communication, and working knowledge of PagerDuty\u0026#39;s Incident Management and Process Automation products.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The base salary range for this position is 150,000 - 251,900 USD.\u0026lt;/strong\u0026gt; This role may also be eligible for bonus, commission, equity, and/or benefits.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our base salary ranges are determined by role, level, and location. The range, which is subject to change based on primary work location, reflects the minimum and maximum base salary we expect to pay newly hired employees for the position. Within the range, we determine pay for an individual based on a number of factors including market location, job-related knowledge, skills/competencies and experience.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your recruiter can share more about the specific offerings for this role, as well as the salary range for your primary work location during the hiring process.\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Hesitant to apply?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We encourage you to submit your resume even if you don\u0026#39;t meet every requirement. We value potential and consider each candidate\u0026#39;s full professional story. Whether you\u0026#39;re exploring a career change or taking your next step, we look forward to reviewing your application. If this just isn’t the right role or time - sign up for \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/jobalerts\u0026quot;\u0026gt;job alerts\u0026lt;/a\u0026gt;!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Where we work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty operates a hybrid work model with \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/locations\u0026quot;\u0026gt;offices\u0026lt;/a\u0026gt; in 8 major cities: Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. While we offer flexibility within our established locations, we \u0026lt;strong\u0026gt;cannot\u0026lt;/strong\u0026gt; employ candidates residing in:\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location restrictions: \u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;Australia:\u0026lt;/strong\u0026gt; Northern Territory, Queensland, South Australia, Tasmania, Western Australia\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;Canada:\u0026lt;/strong\u0026gt; Alberta, Manitoba, Newfoundland, Northwest Territories, Nunavut, PEI, Quebec, Saskatchewan, Yukon\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;United States:\u0026lt;/strong\u0026gt; Alaska, Hawaii, Iowa, Louisiana, Mississippi, Nebraska, New Mexico, Oklahoma, Rhode Island, South Dakota, West Virginia, Wyoming\u0026lt;br\u0026gt;\u0026lt;em\u0026gt;Candidates must reside in an eligible location, which vary by role.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;How we work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://careers.pagerduty.com/#values\u0026quot;\u0026gt;Our values\u0026lt;/a\u0026gt; guide how we support customers, collaborate with colleagues, develop products, and foster a culture of belonging. They define not just our actions, but what it means to be Dutonian.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;People Leaders at PagerDuty are responsible for creating high performance environments that drive accountability. PagerDuty has four key dimensions that define our Leadership Impact: Lead Self, Lead the Team, Lead the Business, and Lead the Future. Each dimension has three associated competencies to give leaders a shared language for guiding their development, career, promotion, and succession planning discussions. Our Manager Expectations serve as a practical guide for managers to understand their responsibilities, prioritize their efforts, and drive engagement and performance.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What we offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a global organization, our total rewards approach is competitive with industry standards and aligned with local laws and regulations. Learn more, including country-specific offerings, on our \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/global-benefits\u0026quot;\u0026gt;benefits site\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your package may include:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive salary\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comprehensive benefits package\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible work arrangements\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Company equity*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;ESPP (Employee Stock Purchase Program)*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Retirement or pension plan*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Generous paid vacation time\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid holidays and sick leave\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Dutonian Wellness Days \u0026amp;amp; HibernationDuty - companywide paid days off in addition to PTO\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid volunteer time off: 20 hours per year\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Company-wide hack weeks\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Mental wellness programs\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;*Eligibility may vary by role, region, and tenure\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About PagerDuty\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. The PagerDuty Operations Cloud is an AI-powered platform that empowers business resilience and drives operational efficiency for enterprises. With a generative AI assistant at its core, PagerDuty empowers teams to detect and resolve issues in real time, orchestrate complex workflows, and drive continuous improvement across their digital operations. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always-on digital experiences to modern businesses\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty is Great Place to Work-certified™, a Fortune Best Workplace for Millennials, a Fortune Best Medium Workplace, a Fortune Best Workplace in Technology, and a top rated product on TrustRadius and G2.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Go behind-the-scenes on our \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/home\u0026quot;\u0026gt;careers site\u0026lt;/a\u0026gt; and @pagerduty on Instagram.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Additional Information\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status. Your privacy is important to us. By submitting an application, you confirm that you have read and understand PagerDuty\u0026#39;s \u0026lt;a href=\u0026quot;https://www.pagerduty.com/privacy-policy/\u0026quot;\u0026gt;Privacy Policy\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email accommodation@pagerduty.com and we will work with you to meet your accessibility needs.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty uses the E-Verify employment verification program.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4012357004,"name":"Security","child_ids":[],"parent_id":null}],"offices":[{"id":4005842004,"name":"Atlanta","location":"Atlanta, Georgia, United States","child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/pagerduty/jobs/6211202004","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5208598004,"location":{"name":"Toronto"},"metadata":[{"id":14493121004,"name":"Stock Plan","value":null,"value_type":"single_select"}],"id":6211202004,"updated_at":"2026-10-08T11:17:17-04:00","requisition_id":"EFY27602","title":"Senior Security Engineer - Cloud Security ","company_name":"PagerDuty","first_published":"2026-09-29T15:38:58-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;PagerDuty, Inc. (NYSE: PD) is the global leader in AI-first digital operations. By automatically detecting, diagnosing, and remediating issues, the PagerDuty Platform orchestrates AI agents and automated workflows with context from over 750 integrations. Trusted by approximately two-thirds of the Fortune 100 and nearly half of the Fortune 500, PagerDuty is the industry standard for organizations scaling resilient, autonomous operations. Notable customers include Chipotle, Cloudflare, Docusign, Fox, Nvidia, Salesforce, Spotify, Zoom and more. We are growing rapidly and hiring top talent with leading AI skills across engineering, sales, product, marketing, and beyond as we build the leading digital operations platform.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Senior Security Engineer — Cloud Security (Platform Engineering, Kubernetes \u0026amp;amp; Identity)\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty is seeking a Senior Security Engineer to join our Cloud Security team, part of Security Engineering within the CTO organization. This is a preventive, platform-focused role for a strong engineer: you\u0026#39;ll build and operate security-focused systems at scale to protect PagerDuty\u0026#39;s multi-account AWS environment and the Kubernetes platforms running on it, with deep responsibility across container security and identity \u0026amp;amp; access management (and, ideally, cryptography and key management). You\u0026#39;ll harden the platform, design least-privilege identity and workload identity, and — because we\u0026#39;re a lean team without a dedicated SOC — you\u0026#39;ll shape detection strategy for the domains you own (Kubernetes and identity) and hunt during incidents. We lean hard into AI to move faster, so you\u0026#39;ll both use and build agentic solutions to streamline how the team hardens, threat models, assesses risk, and operates. You\u0026#39;ll partner with 30+ engineering teams to unblock them securely, and since we own and operate what we build, your controls ship as code, get validated against real usage, and roll out without disrupting engineering — including across our FedRAMP footprint.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;**This role will be require to work 2 days week from our Toronto, Ontario office**\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;What you\u0026#39;ll do\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Harden PagerDuty\u0026#39;s AWS and Kubernetes environments against CIS Benchmarks, DISA STIGs, and FedRAMP Moderate (Class C) baselines across a multi-account, multi-org footprint — proving results through evidence, config-remediation tooling, and KPIs that track posture, identity, and encryption/PKI health so we know where we stand and where the gaps are.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own Kubernetes and container security end to end — harden EKS clusters and the Istio service mesh against the CIS Kubernetes Benchmark, DISA Kubernetes STIG, and NSA/CISA Kubernetes hardening guidance, design and enforce Kubernetes RBAC and least-privilege workload identity (IRSA/pod identity), and drive controls for the container supply chain (image provenance, admission control, runtime policy).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build and operate security-focused platforms, services, and automation at scale — using Python/Go, Terraform, and Kubernetes policy-as-code — that reduce manual work and let 30+ engineering teams move quickly and safely.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own PKI and encryption standards across the environment — certificate lifecycle and management, KMS-backed key management and rotation, TLS/mTLS (including within the Istio mesh), and encryption-at-rest and in-transit requirements — and define the standards other teams build against.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Design and roll out Service Control Policy (SCP) guardrails and least-privilege IAM/PAM across dozens of accounts and multiple orgs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lean into AI to unlock efficiency and velocity — consume agentic tooling in day-to-day work and build lightweight agentic solutions that streamline repetitive security work: posture triage, threat modeling, risk assessment, incident enrichment and investigation, compliance-evidence generation, and detection tuning.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Shape detection strategy for the domains you own — Kubernetes/Istio and identity — authoring and tuning detections in our SIEM stack, defining what \u0026quot;good\u0026quot; coverage looks like for these domains, and threat hunting for container escape, lateral movement, anomalous mesh traffic, and identity or credential abuse.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Participate in the team\u0026#39;s on-call rotation, triaging and dispositioning cloud and Kubernetes threat alerts and acting as Incident Commander during incidents — driving containment, blast-radius/exposure analysis, and post-incident review.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner closely with our AppSec and GRC teams — aligning platform controls with secure-development needs and translating hardening, identity, and encryption work into audit and compliance evidence.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Additional responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Mentor and guide teammates on platform, identity, and cryptography security practices, and contribute to roadmap and annual planning. At the senior end of this role, you\u0026#39;ll help draft external- and auditor-facing communication and represent the team in cross-team planning.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Basic qualifications\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Strong software engineering background — years building and operating production systems at scale, with the ability to design and ship security-focused platforms, services, and tooling as a developer (not just configure them). Proficiency in Python and/or Go (or similar) and Infrastructure as Code (Terraform).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;5+ years in security engineering with deep, hands-on expertise securing Kubernetes and containerized environments — EKS, Kubernetes RBAC, admission control (e.g., OPA/Gatekeeper or Kyverno), network policy, workload identity (IRSA/pod identity), container runtime/image security, and a service mesh such as Istio.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep expertise with AWS security services and least-privilege IAM/PAM — IAM family, Organizations/SCPs, Secrets Manager, KMS, GuardDuty, CloudTrail, and Config.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to automate security controls as code (Kubernetes policy-as-code) and inform detection strategy in a modern SIEM (e.g., CrowdStrike NG-SIEM, Splunk), including threat hunting within your domains.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with incident response and on-call, a builder\u0026#39;s mindset toward AI/agentic tooling to accelerate security work, and a track record of scoping ambiguous projects and driving them to completion with high ownership.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Preferred qualifications\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Hands-on expertise in PKI and cryptography — certificate lifecycle/management, TLS/mTLS, key management and rotation (AWS KMS or similar HSM/KMS), and encryption at rest and in transit.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hands-on hardening to CIS Benchmarks and DISA STIGs within a FedRAMP (or similar) program; familiarity with NIST CSF, SOC 2, or ISO 27001; and experience partnering with AppSec and GRC teams to produce compliance evidence.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience building agentic or AI-assisted security automation, and familiarity with securing AI/ML or agentic workloads running on cloud and Kubernetes infrastructure.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Cloud-native security tooling such as Wiz (CNAPP/Threats) and CrowdStrike Falcon runtime protection; Azure security exposure (Entra ID, Defender for Cloud) a plus.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated mentoring, strong written and verbal communication, and working knowledge of PagerDuty\u0026#39;s Incident Management and Process Automation products.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The base salary range for this position is 156,800 - 206,800 CAD.\u0026lt;/strong\u0026gt; This role may also be eligible for bonus, commission, equity, and/or benefits.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our base salary ranges are determined by role, level, and location. The range, which is subject to change based on primary work location, reflects the minimum and maximum base salary we expect to pay newly hired employees for the position. Within the range, we determine pay for an individual based on a number of factors including market location, job-related knowledge, skills/competencies and experience.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Your recruiter can share more about the specific offerings for this role, as well as the salary range for your primary work location during the hiring process.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Hesitant to apply?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We encourage you to submit your resume even if you don\u0026#39;t meet every requirement. We value potential and consider each candidate\u0026#39;s full professional story. Whether you\u0026#39;re exploring a career change or taking your next step, we look forward to reviewing your application. If this just isn’t the right role or time - sign up for \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/jobalerts\u0026quot;\u0026gt;job alerts\u0026lt;/a\u0026gt;!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Where we work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty operates a hybrid work model with \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/locations\u0026quot;\u0026gt;offices\u0026lt;/a\u0026gt; in 8 major cities: Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. While we offer flexibility within our established locations, we \u0026lt;strong\u0026gt;cannot\u0026lt;/strong\u0026gt; employ candidates residing in:\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location restrictions: \u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;Australia:\u0026lt;/strong\u0026gt; Northern Territory, Queensland, South Australia, Tasmania, Western Australia\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;Canada:\u0026lt;/strong\u0026gt; Alberta, Manitoba, Newfoundland, Northwest Territories, Nunavut, PEI, Quebec, Saskatchewan, Yukon\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;United States:\u0026lt;/strong\u0026gt; Alaska, Hawaii, Iowa, Louisiana, Mississippi, Nebraska, New Mexico, Oklahoma, Rhode Island, South Dakota, West Virginia, Wyoming\u0026lt;br\u0026gt;\u0026lt;em\u0026gt;Candidates must reside in an eligible location, which vary by role.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;How we work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://careers.pagerduty.com/#values\u0026quot;\u0026gt;Our values\u0026lt;/a\u0026gt; guide how we support customers, collaborate with colleagues, develop products, and foster a culture of belonging. They define not just our actions, but what it means to be Dutonian.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;People Leaders at PagerDuty are responsible for creating high performance environments that drive accountability. PagerDuty has four key dimensions that define our Leadership Impact: Lead Self, Lead the Team, Lead the Business, and Lead the Future. Each dimension has three associated competencies to give leaders a shared language for guiding their development, career, promotion, and succession planning discussions. Our Manager Expectations serve as a practical guide for managers to understand their responsibilities, prioritize their efforts, and drive engagement and performance.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What we offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a global organization, our total rewards approach is competitive with industry standards and aligned with local laws and regulations. Learn more, including country-specific offerings, on our \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/global-benefits\u0026quot;\u0026gt;benefits site\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your package may include:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive salary\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comprehensive benefits package\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible work arrangements\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Company equity*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;ESPP (Employee Stock Purchase Program)*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Retirement or pension plan*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Generous paid vacation time\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid holidays and sick leave\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Dutonian Wellness Days \u0026amp;amp; HibernationDuty - companywide paid days off in addition to PTO\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid volunteer time off: 20 hours per year\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Company-wide hack weeks\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Mental wellness programs\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;*Eligibility may vary by role, region, and tenure\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About PagerDuty\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. The PagerDuty Operations Cloud is an AI-powered platform that empowers business resilience and drives operational efficiency for enterprises. With a generative AI assistant at its core, PagerDuty empowers teams to detect and resolve issues in real time, orchestrate complex workflows, and drive continuous improvement across their digital operations. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always-on digital experiences to modern businesses\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty is Great Place to Work-certified™, a Fortune Best Workplace for Millennials, a Fortune Best Medium Workplace, a Fortune Best Workplace in Technology, and a top rated product on TrustRadius and G2.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Go behind-the-scenes on our \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/home\u0026quot;\u0026gt;careers site\u0026lt;/a\u0026gt; and @pagerduty on Instagram.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Additional Information\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status. Your privacy is important to us. By submitting an application, you confirm that you have read and understand PagerDuty\u0026#39;s \u0026lt;a href=\u0026quot;https://www.pagerduty.com/privacy-policy/\u0026quot;\u0026gt;Privacy Policy\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email accommodation@pagerduty.com and we will work with you to meet your accessibility needs.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty uses the E-Verify employment verification program.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4012357004,"name":"Security","child_ids":[],"parent_id":null}],"offices":[{"id":4005842004,"name":"Atlanta","location":"Atlanta, Georgia, United States","child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/pagerduty/jobs/6162220004","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5204873004,"location":{"name":"Remote (USA - Boston, MA)"},"metadata":[{"id":14493121004,"name":"Stock Plan","value":null,"value_type":"single_select"}],"id":6162220004,"updated_at":"2026-09-02T12:19:18-04:00","requisition_id":"EFY27597","title":"Senior Solutions Consultant ","company_name":"PagerDuty","first_published":"2026-08-25T16:57:38-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;PagerDuty, Inc. (NYSE: PD) is the global leader in AI-first digital operations. By automatically detecting, diagnosing, and remediating issues, the PagerDuty Platform orchestrates AI agents and automated workflows with context from over 750 integrations. Trusted by approximately two-thirds of the Fortune 100 and nearly half of the Fortune 500, PagerDuty is the industry standard for organizations scaling resilient, autonomous operations. Notable customers include Chipotle, Cloudflare, Docusign, Fox, Nvidia, Salesforce, Spotify, Zoom and more. We are growing rapidly and hiring top talent with leading AI skills across engineering, sales, product, marketing, and beyond as we build the leading digital operations platform.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p class=\u0026quot;first-token\u0026quot; data-path-to-node=\u0026quot;0\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;\u0026quot; data-path-to-node=\u0026quot;0,0\u0026quot;\u0026gt;We are seeking a technical and customer-focused \u0026lt;strong\u0026gt;Solutions Consultant\u0026lt;/strong\u0026gt; to join our team\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;\u0026quot; data-path-to-node=\u0026quot;0,2\u0026quot;\u0026gt;. The Solutions Consultant will be responsible for understanding customer business environments, actively identifying potential roadblocks, and providing thoughtful solutions that leverage PagerDuty’s products\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;\u0026quot; data-path-to-node=\u0026quot;0,4\u0026quot;\u0026gt;. They will run the technical discovery process and provide guidance, relationship-building, and support throughout the sales process to ensure customer success\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;\u0026quot; data-path-to-node=\u0026quot;0,6\u0026quot;\u0026gt;. \u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;first-token\u0026quot; data-path-to-node=\u0026quot;0\u0026quot;\u0026gt;\u0026lt;span data-path-to-node=\u0026quot;2,0\u0026quot;\u0026gt;As a Solutions Consultant at PagerDuty, you’ll sit at the nexus between pre-sales, sales, and customer experience and success\u0026lt;/span\u0026gt;\u0026lt;span data-path-to-node=\u0026quot;2,2\u0026quot;\u0026gt;. You are an extraordinary partner who plays the part of consultant, technical salesperson, technical guru, product specialist, and teacher, with a committed dedication to exceptional customer service\u0026lt;/span\u0026gt;\u0026lt;span data-path-to-node=\u0026quot;2,4\u0026quot;\u0026gt;. You will build strong, significant, and compassionate relationships with internal and external partners at all levels while helping customers realize and optimize PagerDuty\u0026#39;s capabilities\u0026lt;/span\u0026gt;\u0026lt;span data-path-to-node=\u0026quot;2,6\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;h3 id=\u0026quot;p-rc_484c147719af156f-106\u0026quot; data-path-to-node=\u0026quot;8,2,0\u0026quot;\u0026gt;Key responsibilities\u0026lt;/h3\u0026gt;\n\u0026lt;ul style=\u0026quot;margin-top: 0in; margin-bottom: 0in;\u0026quot; type=\u0026quot;disc\u0026quot;\u0026gt;\n\u0026lt;li style=\u0026quot;margin-top: 0; margin-bottom: 0; vertical-align: middle;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: \u0026#39;Helvetica Neue\u0026#39;; font-size: 11.0pt;\u0026quot;\u0026gt;Actively identify potential roadblocks and provide thoughtful, technical solutions\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;margin-top: 0; margin-bottom: 0; vertical-align: middle;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: \u0026#39;Helvetica Neue\u0026#39;; font-size: 11.0pt;\u0026quot;\u0026gt;Run technical discovery processes to understand customer environments and potential technical landmines\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;margin-top: 0; margin-bottom: 0; vertical-align: middle;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: \u0026#39;Helvetica Neue\u0026#39;; font-size: 11.0pt;\u0026quot;\u0026gt;Design integrations to provide seamless implementation with the customer\u0026#39;s current technology stack\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;margin-top: 0; margin-bottom: 0; vertical-align: middle;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: \u0026#39;Helvetica Neue\u0026#39;; font-size: 11.0pt;\u0026quot;\u0026gt;Support sales cycles by handling technical questions in RFPs, RFIs, and security questionnaires\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;margin-top: 0; margin-bottom: 0; vertical-align: middle;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: \u0026#39;Helvetica Neue\u0026#39;; font-size: 11.0pt;\u0026quot;\u0026gt;Break down complex technical concepts and clearly articulate PagerDuty\u0026#39;s business value to stakeholders from DevOps engineers up to C-level executives\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;margin-top: 0; margin-bottom: 0; vertical-align: middle;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: \u0026#39;Helvetica Neue\u0026#39;; font-size: 11.0pt;\u0026quot;\u0026gt;Support one of our over 375+ native integrations to help customers realize and optimize PagerDuty\u0026#39;s capabilities\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;margin-top: 0; margin-bottom: 0; vertical-align: middle;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: \u0026#39;Helvetica Neue\u0026#39;; font-size: 11.0pt;\u0026quot;\u0026gt;Partner with sales, product, and cross-functional teams with a focus on growth and exceptional customer service\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;margin-top: 0; margin-bottom: 0; vertical-align: middle;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: \u0026#39;Helvetica Neue\u0026#39;; font-size: 11.0pt;\u0026quot;\u0026gt;Manage multiple tasks independently and collaboratively using project management and account management skills\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;margin-top: 0; margin-bottom: 0; vertical-align: middle;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: \u0026#39;Helvetica Neue\u0026#39;; font-size: 11.0pt;\u0026quot;\u0026gt;Come up to speed quickly, learn continuously, and apply impeccable attention to detail to all tasks\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;Basic qualifications\u0026lt;/h3\u0026gt;\n\u0026lt;ul style=\u0026quot;margin-top: 0in; margin-bottom: 0in;\u0026quot; type=\u0026quot;disc\u0026quot;\u0026gt;\n\u0026lt;li style=\u0026quot;margin-top: 0; margin-bottom: 0; vertical-align: middle;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: \u0026#39;Helvetica Neue\u0026#39;; font-size: 11.0pt;\u0026quot;\u0026gt;5+ years of pre-sales experience\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;margin-top: 0; margin-bottom: 0; vertical-align: middle;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: \u0026#39;Helvetica Neue\u0026#39;; font-size: 11.0pt;\u0026quot;\u0026gt;Bachelor\u0026#39;s degree or higher, preferably in a technical field\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;margin-top: 0; margin-bottom: 0; vertical-align: middle;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: \u0026#39;Helvetica Neue\u0026#39;; font-size: 11.0pt;\u0026quot;\u0026gt;Ability to do basic scripting (Java, PHP, Ruby, Perl) and a fundamental knowledge of Linux\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;margin-top: 0; margin-bottom: 0; vertical-align: middle;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: \u0026#39;Helvetica Neue\u0026#39;; font-size: 11.0pt;\u0026quot;\u0026gt;Experience selling SaaS in a fierce environment\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;margin-top: 0; margin-bottom: 0; vertical-align: middle;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: \u0026#39;Helvetica Neue\u0026#39;; font-size: 11.0pt;\u0026quot;\u0026gt;Strong communication skills to build and manage relationships with new and existing clients, with a focus on growth\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;margin-top: 0; margin-bottom: 0; vertical-align: middle;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: \u0026#39;Helvetica Neue\u0026#39;; font-size: 11.0pt;\u0026quot;\u0026gt;Demonstrable knowledge of IT monitoring tools or IT Operations\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;margin-top: 0; margin-bottom: 0; vertical-align: middle;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: \u0026#39;Helvetica Neue\u0026#39;; font-size: 11.0pt;\u0026quot;\u0026gt;Excellent at multi-tasking, self-driven, and able to work both independently and with cross-functional teams\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;margin-top: 0; margin-bottom: 0; vertical-align: middle;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: \u0026#39;Helvetica Neue\u0026#39;; font-size: 11.0pt;\u0026quot;\u0026gt;Ability to travel to customer sites as necessary\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;Preferred qualifications\u0026lt;/h3\u0026gt;\n\u0026lt;ul style=\u0026quot;margin-top: 0in; margin-bottom: 0in;\u0026quot; type=\u0026quot;disc\u0026quot;\u0026gt;\n\u0026lt;li style=\u0026quot;margin-top: 0; margin-bottom: 0; vertical-align: middle;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: \u0026#39;Helvetica Neue\u0026#39;; font-size: 11.0pt;\u0026quot;\u0026gt;Understanding of monitoring systems such as New Relic, Nagios, Zenoss, Splunk, ServiceNow, and Zabbix\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;margin-top: 0; margin-bottom: 0; vertical-align: middle;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: \u0026#39;Helvetica Neue\u0026#39;; font-size: 11.0pt;\u0026quot;\u0026gt;Familiarity and knowledge of PagerDuty\u0026#39;s space, or already being a fan of our product\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;margin-top: 0; margin-bottom: 0; vertical-align: middle;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: \u0026#39;Helvetica Neue\u0026#39;; font-size: 11.0pt;\u0026quot;\u0026gt;Experience in both enterprise and commercial sales\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty is a flexible, hybrid workplace. We embrace and encourage in-person working as an integral part of our culture. Both our employees and external research tells us that co-located collaboration strengthens connections, drives innovation, and accelerates learning.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The base salary range for this position is 144,000 - 197,200 USD. This role may also be eligible for bonus, commission, equity, and/or benefits.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our base salary ranges are determined by role, level, and location. The range, which is subject to change based on primary work location, reflects the minimum and maximum base salary we expect to pay newly hired employees for the position. Within the range, we determine pay for an individual based on a number of factors including market location, job-related knowledge, skills/competencies and experience.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Your recruiter can share more about the specific offerings for this role, as well as the salary range for your primary work location during the hiring process.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Hesitant to apply?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We encourage you to submit your resume even if you don\u0026#39;t meet every requirement. We value potential and consider each candidate\u0026#39;s full professional story. Whether you\u0026#39;re exploring a career change or taking your next step, we look forward to reviewing your application. If this just isn’t the right role or time - sign up for \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/jobalerts\u0026quot;\u0026gt;job alerts\u0026lt;/a\u0026gt;!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Where we work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty operates a hybrid work model with \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/locations\u0026quot;\u0026gt;offices\u0026lt;/a\u0026gt; in 8 major cities: Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. While we offer flexibility within our established locations, we \u0026lt;strong\u0026gt;cannot\u0026lt;/strong\u0026gt; employ candidates residing in:\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location restrictions: \u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;Australia:\u0026lt;/strong\u0026gt; Northern Territory, Queensland, South Australia, Tasmania, Western Australia\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;Canada:\u0026lt;/strong\u0026gt; Alberta, Manitoba, Newfoundland, Northwest Territories, Nunavut, PEI, Quebec, Saskatchewan, Yukon\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;United States:\u0026lt;/strong\u0026gt; Alaska, Hawaii, Iowa, Louisiana, Mississippi, Nebraska, New Mexico, Oklahoma, Rhode Island, South Dakota, West Virginia, Wyoming\u0026lt;br\u0026gt;\u0026lt;em\u0026gt;Candidates must reside in an eligible location, which vary by role.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;How we work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://careers.pagerduty.com/#values\u0026quot;\u0026gt;Our values\u0026lt;/a\u0026gt; guide how we support customers, collaborate with colleagues, develop products, and foster a culture of belonging. They define not just our actions, but what it means to be Dutonian.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;People Leaders at PagerDuty are responsible for creating high performance environments that drive accountability. PagerDuty has four key dimensions that define our Leadership Impact: Lead Self, Lead the Team, Lead the Business, and Lead the Future. Each dimension has three associated competencies to give leaders a shared language for guiding their development, career, promotion, and succession planning discussions. Our Manager Expectations serve as a practical guide for managers to understand their responsibilities, prioritize their efforts, and drive engagement and performance.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What we offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a global organization, our total rewards approach is competitive with industry standards and aligned with local laws and regulations. Learn more, including country-specific offerings, on our \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/global-benefits\u0026quot;\u0026gt;benefits site\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your package may include:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive salary\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comprehensive benefits package\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible work arrangements\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Company equity*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;ESPP (Employee Stock Purchase Program)*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Retirement or pension plan*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Generous paid vacation time\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid holidays and sick leave\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Dutonian Wellness Days \u0026amp;amp; HibernationDuty - companywide paid days off in addition to PTO\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid volunteer time off: 20 hours per year\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Company-wide hack weeks\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Mental wellness programs\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;*Eligibility may vary by role, region, and tenure\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About PagerDuty\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. The PagerDuty Operations Cloud is an AI-powered platform that empowers business resilience and drives operational efficiency for enterprises. With a generative AI assistant at its core, PagerDuty empowers teams to detect and resolve issues in real time, orchestrate complex workflows, and drive continuous improvement across their digital operations. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always-on digital experiences to modern businesses\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty is Great Place to Work-certified™, a Fortune Best Workplace for Millennials, a Fortune Best Medium Workplace, a Fortune Best Workplace in Technology, and a top rated product on TrustRadius and G2.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Go behind-the-scenes on our \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/home\u0026quot;\u0026gt;careers site\u0026lt;/a\u0026gt; and @pagerduty on Instagram.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Additional Information\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status. Your privacy is important to us. By submitting an application, you confirm that you have read and understand PagerDuty\u0026#39;s \u0026lt;a href=\u0026quot;https://www.pagerduty.com/privacy-policy/\u0026quot;\u0026gt;Privacy Policy\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email accommodation@pagerduty.com and we will work with you to meet your accessibility needs.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty uses the E-Verify employment verification program.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4012314004,"name":"Solutions Consulting","child_ids":[],"parent_id":4012303004}],"offices":[{"id":4005851004,"name":"Remote (USA)","location":null,"child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/pagerduty/jobs/6163290004","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5204873004,"location":{"name":"Toronto"},"metadata":[{"id":14493121004,"name":"Stock Plan","value":null,"value_type":"single_select"}],"id":6163290004,"updated_at":"2026-08-25T19:42:34-04:00","requisition_id":"EFY27597","title":"Senior Solutions Consultant ","company_name":"PagerDuty","first_published":"2026-08-25T19:31:11-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;PagerDuty, Inc. (NYSE: PD) is the global leader in AI-first digital operations. By automatically detecting, diagnosing, and remediating issues, the PagerDuty Platform orchestrates AI agents and automated workflows with context from over 750 integrations. Trusted by approximately two-thirds of the Fortune 100 and nearly half of the Fortune 500, PagerDuty is the industry standard for organizations scaling resilient, autonomous operations. Notable customers include Chipotle, Cloudflare, Docusign, Fox, Nvidia, Salesforce, Spotify, Zoom and more. We are growing rapidly and hiring top talent with leading AI skills across engineering, sales, product, marketing, and beyond as we build the leading digital operations platform.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p class=\u0026quot;first-token\u0026quot; data-path-to-node=\u0026quot;0\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;\u0026quot; data-path-to-node=\u0026quot;0,0\u0026quot;\u0026gt;We are seeking a technical and customer-focused \u0026lt;strong\u0026gt;Solutions Consultant\u0026lt;/strong\u0026gt; to join our team\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;\u0026quot; data-path-to-node=\u0026quot;0,2\u0026quot;\u0026gt;. The Solutions Consultant will be responsible for understanding customer business environments, actively identifying potential roadblocks, and providing thoughtful solutions that leverage PagerDuty’s products\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;\u0026quot; data-path-to-node=\u0026quot;0,4\u0026quot;\u0026gt;. They will run the technical discovery process and provide guidance, relationship-building, and support throughout the sales process to ensure customer success\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;\u0026quot; data-path-to-node=\u0026quot;0,6\u0026quot;\u0026gt;. \u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;first-token\u0026quot; data-path-to-node=\u0026quot;0\u0026quot;\u0026gt;\u0026lt;span data-path-to-node=\u0026quot;2,0\u0026quot;\u0026gt;As a Solutions Consultant at PagerDuty, you’ll sit at the nexus between pre-sales, sales, and customer experience and success\u0026lt;/span\u0026gt;\u0026lt;span data-path-to-node=\u0026quot;2,2\u0026quot;\u0026gt;. You are an extraordinary partner who plays the part of consultant, technical salesperson, technical guru, product specialist, and teacher, with a committed dedication to exceptional customer service\u0026lt;/span\u0026gt;\u0026lt;span data-path-to-node=\u0026quot;2,4\u0026quot;\u0026gt;. You will build strong, significant, and compassionate relationships with internal and external partners at all levels while helping customers realize and optimize PagerDuty\u0026#39;s capabilities\u0026lt;/span\u0026gt;\u0026lt;span data-path-to-node=\u0026quot;2,6\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;h3 id=\u0026quot;p-rc_484c147719af156f-106\u0026quot; data-path-to-node=\u0026quot;8,2,0\u0026quot;\u0026gt;Key responsibilities\u0026lt;/h3\u0026gt;\n\u0026lt;ul style=\u0026quot;margin-top: 0in; margin-bottom: 0in;\u0026quot; type=\u0026quot;disc\u0026quot;\u0026gt;\n\u0026lt;li style=\u0026quot;margin-top: 0; margin-bottom: 0; vertical-align: middle;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: \u0026#39;Helvetica Neue\u0026#39;; font-size: 11.0pt;\u0026quot;\u0026gt;Actively identify potential roadblocks and provide thoughtful, technical solutions\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;margin-top: 0; margin-bottom: 0; vertical-align: middle;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: \u0026#39;Helvetica Neue\u0026#39;; font-size: 11.0pt;\u0026quot;\u0026gt;Run technical discovery processes to understand customer environments and potential technical landmines\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;margin-top: 0; margin-bottom: 0; vertical-align: middle;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: \u0026#39;Helvetica Neue\u0026#39;; font-size: 11.0pt;\u0026quot;\u0026gt;Design integrations to provide seamless implementation with the customer\u0026#39;s current technology stack\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;margin-top: 0; margin-bottom: 0; vertical-align: middle;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: \u0026#39;Helvetica Neue\u0026#39;; font-size: 11.0pt;\u0026quot;\u0026gt;Support sales cycles by handling technical questions in RFPs, RFIs, and security questionnaires\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;margin-top: 0; margin-bottom: 0; vertical-align: middle;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: \u0026#39;Helvetica Neue\u0026#39;; font-size: 11.0pt;\u0026quot;\u0026gt;Break down complex technical concepts and clearly articulate PagerDuty\u0026#39;s business value to stakeholders from DevOps engineers up to C-level executives\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;margin-top: 0; margin-bottom: 0; vertical-align: middle;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: \u0026#39;Helvetica Neue\u0026#39;; font-size: 11.0pt;\u0026quot;\u0026gt;Support one of our over 375+ native integrations to help customers realize and optimize PagerDuty\u0026#39;s capabilities\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;margin-top: 0; margin-bottom: 0; vertical-align: middle;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: \u0026#39;Helvetica Neue\u0026#39;; font-size: 11.0pt;\u0026quot;\u0026gt;Partner with sales, product, and cross-functional teams with a focus on growth and exceptional customer service\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;margin-top: 0; margin-bottom: 0; vertical-align: middle;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: \u0026#39;Helvetica Neue\u0026#39;; font-size: 11.0pt;\u0026quot;\u0026gt;Manage multiple tasks independently and collaboratively using project management and account management skills\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;margin-top: 0; margin-bottom: 0; vertical-align: middle;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: \u0026#39;Helvetica Neue\u0026#39;; font-size: 11.0pt;\u0026quot;\u0026gt;Come up to speed quickly, learn continuously, and apply impeccable attention to detail to all tasks\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;Basic qualifications\u0026lt;/h3\u0026gt;\n\u0026lt;ul style=\u0026quot;margin-top: 0in; margin-bottom: 0in;\u0026quot; type=\u0026quot;disc\u0026quot;\u0026gt;\n\u0026lt;li style=\u0026quot;margin-top: 0; margin-bottom: 0; vertical-align: middle;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: \u0026#39;Helvetica Neue\u0026#39;; font-size: 11.0pt;\u0026quot;\u0026gt;5+ years of pre-sales experience\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;margin-top: 0; margin-bottom: 0; vertical-align: middle;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: \u0026#39;Helvetica Neue\u0026#39;; font-size: 11.0pt;\u0026quot;\u0026gt;Bachelor\u0026#39;s degree or higher, preferably in a technical field\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;margin-top: 0; margin-bottom: 0; vertical-align: middle;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: \u0026#39;Helvetica Neue\u0026#39;; font-size: 11.0pt;\u0026quot;\u0026gt;Ability to do basic scripting (Java, PHP, Ruby, Perl) and a fundamental knowledge of Linux\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;margin-top: 0; margin-bottom: 0; vertical-align: middle;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: \u0026#39;Helvetica Neue\u0026#39;; font-size: 11.0pt;\u0026quot;\u0026gt;Experience selling SaaS in a fierce environment\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;margin-top: 0; margin-bottom: 0; vertical-align: middle;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: \u0026#39;Helvetica Neue\u0026#39;; font-size: 11.0pt;\u0026quot;\u0026gt;Strong communication skills to build and manage relationships with new and existing clients, with a focus on growth\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;margin-top: 0; margin-bottom: 0; vertical-align: middle;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: \u0026#39;Helvetica Neue\u0026#39;; font-size: 11.0pt;\u0026quot;\u0026gt;Demonstrable knowledge of IT monitoring tools or IT Operations\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;margin-top: 0; margin-bottom: 0; vertical-align: middle;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: \u0026#39;Helvetica Neue\u0026#39;; font-size: 11.0pt;\u0026quot;\u0026gt;Excellent at multi-tasking, self-driven, and able to work both independently and with cross-functional teams\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;margin-top: 0; margin-bottom: 0; vertical-align: middle;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: \u0026#39;Helvetica Neue\u0026#39;; font-size: 11.0pt;\u0026quot;\u0026gt;Ability to travel to customer sites as necessary\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;Preferred qualifications\u0026lt;/h3\u0026gt;\n\u0026lt;ul style=\u0026quot;margin-top: 0in; margin-bottom: 0in;\u0026quot; type=\u0026quot;disc\u0026quot;\u0026gt;\n\u0026lt;li style=\u0026quot;margin-top: 0; margin-bottom: 0; vertical-align: middle;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: \u0026#39;Helvetica Neue\u0026#39;; font-size: 11.0pt;\u0026quot;\u0026gt;Understanding of monitoring systems such as New Relic, Nagios, Zenoss, Splunk, ServiceNow, and Zabbix\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;margin-top: 0; margin-bottom: 0; vertical-align: middle;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: \u0026#39;Helvetica Neue\u0026#39;; font-size: 11.0pt;\u0026quot;\u0026gt;Familiarity and knowledge of PagerDuty\u0026#39;s space, or already being a fan of our product\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;margin-top: 0; margin-bottom: 0; vertical-align: middle;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: \u0026#39;Helvetica Neue\u0026#39;; font-size: 11.0pt;\u0026quot;\u0026gt;Experience in both enterprise and commercial sales\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty is a flexible, hybrid workplace. We embrace and encourage in-person working as an integral part of our culture. Both our employees and external research tells us that co-located collaboration strengthens connections, drives innovation, and accelerates learning.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The base salary range for this position is 144,000 - 197,200 CAD. This role may also be eligible for bonus, commission, equity, and/or benefits.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our base salary ranges are determined by role, level, and location. The range, which is subject to change based on primary work location, reflects the minimum and maximum base salary we expect to pay newly hired employees for the position. \u0026amp;nbsp;Within the range, we determine pay for an individual based on a number of factors including market location, job-related knowledge, skills/competencies and experience.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Your recruiter can share more about the specific offerings for this role, as well as the salary range for your primary work location during the hiring process.\u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Hesitant to apply?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We encourage you to submit your resume even if you don\u0026#39;t meet every requirement. We value potential and consider each candidate\u0026#39;s full professional story. Whether you\u0026#39;re exploring a career change or taking your next step, we look forward to reviewing your application. If this just isn’t the right role or time - sign up for \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/jobalerts\u0026quot;\u0026gt;job alerts\u0026lt;/a\u0026gt;!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Where we work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty operates a hybrid work model with \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/locations\u0026quot;\u0026gt;offices\u0026lt;/a\u0026gt; in 8 major cities: Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. While we offer flexibility within our established locations, we \u0026lt;strong\u0026gt;cannot\u0026lt;/strong\u0026gt; employ candidates residing in:\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location restrictions: \u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;Australia:\u0026lt;/strong\u0026gt; Northern Territory, Queensland, South Australia, Tasmania, Western Australia\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;Canada:\u0026lt;/strong\u0026gt; Alberta, Manitoba, Newfoundland, Northwest Territories, Nunavut, PEI, Quebec, Saskatchewan, Yukon\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;United States:\u0026lt;/strong\u0026gt; Alaska, Hawaii, Iowa, Louisiana, Mississippi, Nebraska, New Mexico, Oklahoma, Rhode Island, South Dakota, West Virginia, Wyoming\u0026lt;br\u0026gt;\u0026lt;em\u0026gt;Candidates must reside in an eligible location, which vary by role.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;How we work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://careers.pagerduty.com/#values\u0026quot;\u0026gt;Our values\u0026lt;/a\u0026gt; guide how we support customers, collaborate with colleagues, develop products, and foster a culture of belonging. They define not just our actions, but what it means to be Dutonian.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;People Leaders at PagerDuty are responsible for creating high performance environments that drive accountability. PagerDuty has four key dimensions that define our Leadership Impact: Lead Self, Lead the Team, Lead the Business, and Lead the Future. Each dimension has three associated competencies to give leaders a shared language for guiding their development, career, promotion, and succession planning discussions. Our Manager Expectations serve as a practical guide for managers to understand their responsibilities, prioritize their efforts, and drive engagement and performance.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What we offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a global organization, our total rewards approach is competitive with industry standards and aligned with local laws and regulations. Learn more, including country-specific offerings, on our \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/global-benefits\u0026quot;\u0026gt;benefits site\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your package may include:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive salary\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comprehensive benefits package\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible work arrangements\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Company equity*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;ESPP (Employee Stock Purchase Program)*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Retirement or pension plan*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Generous paid vacation time\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid holidays and sick leave\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Dutonian Wellness Days \u0026amp;amp; HibernationDuty - companywide paid days off in addition to PTO\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid volunteer time off: 20 hours per year\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Company-wide hack weeks\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Mental wellness programs\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;*Eligibility may vary by role, region, and tenure\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About PagerDuty\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. The PagerDuty Operations Cloud is an AI-powered platform that empowers business resilience and drives operational efficiency for enterprises. With a generative AI assistant at its core, PagerDuty empowers teams to detect and resolve issues in real time, orchestrate complex workflows, and drive continuous improvement across their digital operations. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always-on digital experiences to modern businesses\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty is Great Place to Work-certified™, a Fortune Best Workplace for Millennials, a Fortune Best Medium Workplace, a Fortune Best Workplace in Technology, and a top rated product on TrustRadius and G2.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Go behind-the-scenes on our \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/home\u0026quot;\u0026gt;careers site\u0026lt;/a\u0026gt; and @pagerduty on Instagram.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Additional Information\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status. Your privacy is important to us. By submitting an application, you confirm that you have read and understand PagerDuty\u0026#39;s \u0026lt;a href=\u0026quot;https://www.pagerduty.com/privacy-policy/\u0026quot;\u0026gt;Privacy Policy\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email accommodation@pagerduty.com and we will work with you to meet your accessibility needs.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty uses the E-Verify employment verification program.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4012314004,"name":"Solutions Consulting","child_ids":[],"parent_id":4012303004}],"offices":[{"id":4005851004,"name":"Remote (USA)","location":null,"child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/pagerduty/jobs/6221890004","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5227824004,"location":{"name":"Lisbon"},"metadata":[{"id":14493121004,"name":"Stock Plan","value":null,"value_type":"single_select"}],"id":6221890004,"updated_at":"2026-10-28T16:22:07-04:00","requisition_id":"EFY27640","title":"Senior Talent Partner","company_name":"PagerDuty","first_published":"2026-10-12T09:45:14-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;PagerDuty, Inc. (NYSE: PD) is the global leader in AI-first digital operations. By automatically detecting, diagnosing, and remediating issues, the PagerDuty Platform orchestrates AI agents and automated workflows with context from over 750 integrations. Trusted by approximately two-thirds of the Fortune 100 and nearly half of the Fortune 500, PagerDuty is the industry standard for organizations scaling resilient, autonomous operations. Notable customers include Chipotle, Cloudflare, Docusign, Fox, Nvidia, Salesforce, Spotify, Zoom and more. We are growing rapidly and hiring top talent with leading AI skills across engineering, sales, product, marketing, and beyond as we build the leading digital operations platform.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;PagerDuty is hiring an experienced \u0026lt;strong\u0026gt;Senior Talent Partner\u0026lt;/strong\u0026gt; in Lisbon to help drive and scale our hiring across Europe and global non-North American regions. Over the past several years, our Lisbon office has grown into one of our key strategic hubs. To support our momentum, we need an in-market talent expert who thrives in a fast-paced environment, navigates high-volume context switching, and acts as a true generalist across all business functions—including Technical/Engineering, Go-To-Market (GTM), Product, and General \u0026amp;amp; Administrative (G\u0026amp;amp;A).\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;In this role, you will own end-to-end recruitment across non-North American territories, with a primary operational focus on Lisbon and proven, hands-on recruiting experience across Europe. You will also collaborate cross-regionally with North American TA teammates on priority searches as needed.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;PagerDuty is a flexible, hybrid workplace. This role requires an in-office presence at our Lisbon office 2 days a week.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Key Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Own and manage the full recruitment lifecycle, ensuring timely and high-quality placements from sourcing through to offer acceptance and onboarding.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Collaborate with hiring managers to develop tailored sourcing strategies that align with departmental and company-wide hiring needs.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Source, engage, and assess candidates using a variety of tools and techniques.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Build and maintain a diverse talent pipeline by proactively identifying high-potential candidates for current and future roles.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Continuously track and evaluate recruitment metrics to improve process efficiency, candidate quality, and time-to-hire.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Act as an ambassador for the company\u0026#39;s brand, promoting a positive image to candidates and the external community. Engage in employer branding initiatives to enhance the company\u0026#39;s reputation as an employer of choice.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Basic Qualifications\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;5+ years of full-cycle recruiting experience in a high-growth SaaS, enterprise software, or fast-paced technology environment.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Hands-on experience recruiting across multiple disciplines (Engineering/Product, Sales/GTM, and G\u0026amp;amp;A) across France, Germany, or the UK (London).\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Deep proficiency with modern ATS platforms (ideally Greenhouse) and sourcing platforms (LinkedIn Recruiter).\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Language: Professional fluency in English (written and spoken).\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Preferred Qualifications\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Deep connection to the Lisbon/Portugal talent ecosystem and local business landscape; proficiency in Portuguese is strongly preferred.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Fluency in leveraging AI-enabled recruiting workflows and tools (e.g., automated sourcing assistants, candidate messaging platforms, pipeline analytics) with strong human oversight for quality and accuracy.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Demonstrated ability to build consensus across matrixed teams, resolve competing priorities, and guide hiring managers through complex candidate negotiations.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Experience creating structured, data-informed presentations and pipeline reports (Google Sheets, Google Slides, or Dashboards) to inform cross-functional leadership.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt;\u0026quot;\u0026gt;Solid understanding of recruitment compliance, data privacy (e.g., GDPR), and structured, audit-ready hiring processes within a publicly traded organization.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Hesitant to apply?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We encourage you to submit your resume even if you don\u0026#39;t meet every requirement. We value potential and consider each candidate\u0026#39;s full professional story. Whether you\u0026#39;re exploring a career change or taking your next step, we look forward to reviewing your application. If this just isn’t the right role or time - sign up for \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/jobalerts\u0026quot;\u0026gt;job alerts\u0026lt;/a\u0026gt;!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Where we work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty operates a hybrid work model with \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/locations\u0026quot;\u0026gt;offices\u0026lt;/a\u0026gt; in 8 major cities: Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. While we offer flexibility within our established locations, we \u0026lt;strong\u0026gt;cannot\u0026lt;/strong\u0026gt; employ candidates residing in:\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location restrictions: \u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;Australia:\u0026lt;/strong\u0026gt; Northern Territory, Queensland, South Australia, Tasmania, Western Australia\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;Canada:\u0026lt;/strong\u0026gt; Alberta, Manitoba, Newfoundland, Northwest Territories, Nunavut, PEI, Quebec, Saskatchewan, Yukon\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;United States:\u0026lt;/strong\u0026gt; Alaska, Hawaii, Iowa, Louisiana, Mississippi, Nebraska, New Mexico, Oklahoma, Rhode Island, South Dakota, West Virginia, Wyoming\u0026lt;br\u0026gt;\u0026lt;em\u0026gt;Candidates must reside in an eligible location, which vary by role.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;How we work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://careers.pagerduty.com/#values\u0026quot;\u0026gt;Our values\u0026lt;/a\u0026gt; guide how we support customers, collaborate with colleagues, develop products, and foster a culture of belonging. They define not just our actions, but what it means to be Dutonian.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;People Leaders at PagerDuty are responsible for creating high performance environments that drive accountability. PagerDuty has four key dimensions that define our Leadership Impact: Lead Self, Lead the Team, Lead the Business, and Lead the Future. Each dimension has three associated competencies to give leaders a shared language for guiding their development, career, promotion, and succession planning discussions. Our Manager Expectations serve as a practical guide for managers to understand their responsibilities, prioritize their efforts, and drive engagement and performance.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What we offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a global organization, our total rewards approach is competitive with industry standards and aligned with local laws and regulations. Learn more, including country-specific offerings, on our \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/global-benefits\u0026quot;\u0026gt;benefits site\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your package may include:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive salary\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comprehensive benefits package\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible work arrangements\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Company equity*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;ESPP (Employee Stock Purchase Program)*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Retirement or pension plan*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Generous paid vacation time\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid holidays and sick leave\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Dutonian Wellness Days \u0026amp;amp; HibernationDuty - companywide paid days off in addition to PTO\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid volunteer time off: 20 hours per year\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Company-wide hack weeks\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Mental wellness programs\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;*Eligibility may vary by role, region, and tenure\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About PagerDuty\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. The PagerDuty Operations Cloud is an AI-powered platform that empowers business resilience and drives operational efficiency for enterprises. With a generative AI assistant at its core, PagerDuty empowers teams to detect and resolve issues in real time, orchestrate complex workflows, and drive continuous improvement across their digital operations. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always-on digital experiences to modern businesses\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty is Great Place to Work-certified™, a Fortune Best Workplace for Millennials, a Fortune Best Medium Workplace, a Fortune Best Workplace in Technology, and a top rated product on TrustRadius and G2.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Go behind-the-scenes on our \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/home\u0026quot;\u0026gt;careers site\u0026lt;/a\u0026gt; and @pagerduty on Instagram.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Additional Information\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status. Your privacy is important to us. By submitting an application, you confirm that you have read and understand PagerDuty\u0026#39;s \u0026lt;a href=\u0026quot;https://www.pagerduty.com/privacy-policy/\u0026quot;\u0026gt;Privacy Policy\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email accommodation@pagerduty.com and we will work with you to meet your accessibility needs.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty uses the E-Verify employment verification program.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4012329004,"name":"Talent Acquisition","child_ids":[],"parent_id":4012327004}],"offices":[{"id":4011301004,"name":"Lisbon","location":null,"child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/pagerduty/jobs/6141657004","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5199174004,"location":{"name":"San Francisco"},"metadata":[{"id":14493121004,"name":"Stock Plan","value":null,"value_type":"single_select"}],"id":6141657004,"updated_at":"2026-08-17T17:11:25-04:00","requisition_id":"EFY27579","title":"Solutions Consultant II","company_name":"PagerDuty","first_published":"2026-08-17T17:11:25-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;PagerDuty, Inc. (NYSE: PD) is the global leader in AI-first digital operations. By automatically detecting, diagnosing, and remediating issues, the PagerDuty Platform orchestrates AI agents and automated workflows with context from over 750 integrations. Trusted by approximately two-thirds of the Fortune 100 and nearly half of the Fortune 500, PagerDuty is the industry standard for organizations scaling resilient, autonomous operations. Notable customers include Chipotle, Cloudflare, Docusign, Fox, Nvidia, Salesforce, Spotify, Zoom and more. We are growing rapidly and hiring top talent with leading AI skills across engineering, sales, product, marketing, and beyond as we build the leading digital operations platform.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p class=\u0026quot;font-claude-response-body break-words whitespace-normal\u0026quot;\u0026gt;We are seeking a technical and customer-focused\u0026lt;strong\u0026gt; Solutions Consultant II\u0026lt;/strong\u0026gt; to join our team. The Solutions Consultant II will partner with sales, product, and customer teams to build trusted relationships and help customers realize the value of PagerDuty\u0026#39;s Operations Cloud, acting as a consultant, technical salesperson, and product specialist throughout the sales cycle.\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;font-claude-response-body break-words whitespace-normal\u0026quot;\u0026gt;Day to day, you\u0026#39;ll independently own the Proof of Value process — from initial discovery through final presentation — and run workshop-style technical discovery sessions that translate customer needs into a clear path forward. You\u0026#39;ll deliver custom demos that tie technical solutions to business value while building relationships with technical champions inside each account. Across every interaction, you\u0026#39;ll translate complex concepts for audiences ranging from SREs and developers to business stakeholders, confidently navigating functional and competitive objections along the way.\u0026lt;/p\u0026gt;\n\u0026lt;h3 class=\u0026quot;p2\u0026quot;\u0026gt;Key Responsibilities\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li class=\u0026quot;p2\u0026quot;\u0026gt;Build technical champions at customer accounts through standalone meetings and conversations, working closely with AEs to identify and grow them.\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;p2\u0026quot;\u0026gt;Own the Proof of Value (POV) process end-to-end: identify the business case with the AE, scope use cases and success criteria, document deliverables and timelines, and deliver both technical and final POV presentations.\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;p2\u0026quot;\u0026gt;Conduct workshop meetings that include deep-dive technical discovery, tying the technical solution to business value, visualizing current and future states, and delivering recommendations.\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;p2\u0026quot;\u0026gt;Prepare and deliver custom demos tailored to unique customer pain points, partnering with automation engineers on complex scenarios.\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;p2\u0026quot;\u0026gt;Conduct lightweight Operations Cloud Lifecycle Assessments (OCLA) with customers.\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;p2\u0026quot;\u0026gt;Effectively converse and persuade at a technical level with practitioners (SREs, developers, MIMs), and handle functional and competitive objections.\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;p2\u0026quot;\u0026gt;Articulate PagerDuty\u0026#39;s differentiators relative to a customer\u0026#39;s current and future state, incorporating them into POVs and custom demonstrations.\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;p2\u0026quot;\u0026gt;Break down complex technical concepts and explain them clearly to audiences ranging from DevOps engineers to business stakeholders.\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;p2\u0026quot;\u0026gt;Maintain accurate notes and feedback in the CRM regarding customer input, both wins and losses.\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;p2\u0026quot;\u0026gt;Share best practices and reusable assets with other Solutions Consultants to improve the efficiency of the team.\u0026lt;span class=\u0026quot;s2\u0026quot;\u0026gt;This Role Requires\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3 class=\u0026quot;p3\u0026quot;\u0026gt;Requirements\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li class=\u0026quot;p3\u0026quot;\u0026gt;4–7 years of pre-sales (or post-sales technical) experience\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;p3\u0026quot;\u0026gt;Basic skills in a scripting/coding language (Bash, Python, or PowerShell)\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;p3\u0026quot;\u0026gt;Intermediate-level Linux/Windows working experience\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;p3\u0026quot;\u0026gt;Beginner-level experience working with cloud service infrastructure components (VMs, load balancers, security settings, identity management)\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;p3\u0026quot;\u0026gt;Strong communication skills to build and manage relationships with new and existing clients\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;p3\u0026quot;\u0026gt;Project management skills and the ability to come up to speed quickly on new products and processes\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;p3\u0026quot;\u0026gt;Experience selling SaaS solutions\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;p3\u0026quot;\u0026gt;Ability to travel to customer sites as necessary\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3 class=\u0026quot;p2\u0026quot;\u0026gt;Preferred Qualifications\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li class=\u0026quot;p4\u0026quot;\u0026gt;Bachelor\u0026#39;s degree or higher, preferably in a technical field\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;p4\u0026quot;\u0026gt;Experience with Observability, AIOPs, Automation, or IT Service Management tools\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;p4\u0026quot;\u0026gt;Experience in enterprise sales environments\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;p4\u0026quot;\u0026gt;A track record of staying current on SC processes to help drive team efficiency and productivity\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p style=\u0026quot;margin: 0in; font-family: \u0026#39;Helvetica Neue\u0026#39;; font-size: 11.0pt;\u0026quot;\u0026gt;The base salary range for this position is $120,000.00 - $150,000.00 USD. This role may also be eligible for bonus, commission, equity, and/or benefits.\u0026lt;/p\u0026gt;\n\u0026lt;p style=\u0026quot;margin: 0in; font-family: \u0026#39;Helvetica Neue\u0026#39;; font-size: 11.0pt;\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p style=\u0026quot;margin: 0in; font-family: \u0026#39;Helvetica Neue\u0026#39;; font-size: 11.0pt;\u0026quot;\u0026gt;Our base salary ranges are determined by role, level, and location. The range, which is subject to change based on primary work location, reflects the minimum and maximum base salary we expect to pay newly hired employees for the position. Within the range, we determine pay for an individual based on a number of factors including market location, job-related knowledge, skills/competencies and experience.\u0026lt;/p\u0026gt;\n\u0026lt;p style=\u0026quot;margin: 0in; font-family: \u0026#39;Helvetica Neue\u0026#39;; font-size: 11.0pt;\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p style=\u0026quot;margin: 0in; font-family: \u0026#39;Helvetica Neue\u0026#39;; font-size: 11.0pt;\u0026quot;\u0026gt;Your recruiter can share more about the specific offerings for this role, as well as the salary range for your primary work location during the hiring process.\u0026lt;/p\u0026gt;\n\u0026lt;p style=\u0026quot;margin: 0in; font-family: \u0026#39;Helvetica Neue\u0026#39;; font-size: 11.0pt;\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p style=\u0026quot;margin: 0in; font-family: \u0026#39;Helvetica Neue\u0026#39;; font-size: 11.0pt;\u0026quot;\u0026gt;PagerDuty is a flexible, hybrid workplace. We embrace and encourage in-person working as an integral part of our culture. Both our employees and external research tells us that co-located collaboration strengthens connections, drives innovation, and accelerates learning.\u0026lt;/p\u0026gt;\n\u0026lt;p style=\u0026quot;margin: 0in; font-family: \u0026#39;Helvetica Neue\u0026#39;; font-size: 11.0pt;\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p style=\u0026quot;margin: 0in; font-family: \u0026#39;Helvetica Neue\u0026#39;; font-size: 11.0pt;\u0026quot;\u0026gt;This role is expected to come into our San Francisco office \u0026lt;span style=\u0026quot;font-weight: bold;\u0026quot;\u0026gt;two times per week\u0026lt;/span\u0026gt;, so you can thrive in your new role and fully embrace being a Dutonian!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Hesitant to apply?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We encourage you to submit your resume even if you don\u0026#39;t meet every requirement. We value potential and consider each candidate\u0026#39;s full professional story. Whether you\u0026#39;re exploring a career change or taking your next step, we look forward to reviewing your application. If this just isn’t the right role or time - sign up for \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/jobalerts\u0026quot;\u0026gt;job alerts\u0026lt;/a\u0026gt;!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Where we work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty operates a hybrid work model with \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/locations\u0026quot;\u0026gt;offices\u0026lt;/a\u0026gt; in 8 major cities: Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. While we offer flexibility within our established locations, we \u0026lt;strong\u0026gt;cannot\u0026lt;/strong\u0026gt; employ candidates residing in:\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location restrictions: \u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;Australia:\u0026lt;/strong\u0026gt; Northern Territory, Queensland, South Australia, Tasmania, Western Australia\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;Canada:\u0026lt;/strong\u0026gt; Alberta, Manitoba, Newfoundland, Northwest Territories, Nunavut, PEI, Quebec, Saskatchewan, Yukon\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;United States:\u0026lt;/strong\u0026gt; Alaska, Hawaii, Iowa, Louisiana, Mississippi, Nebraska, New Mexico, Oklahoma, Rhode Island, South Dakota, West Virginia, Wyoming\u0026lt;br\u0026gt;\u0026lt;em\u0026gt;Candidates must reside in an eligible location, which vary by role.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;How we work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://careers.pagerduty.com/#values\u0026quot;\u0026gt;Our values\u0026lt;/a\u0026gt; guide how we support customers, collaborate with colleagues, develop products, and foster a culture of belonging. They define not just our actions, but what it means to be Dutonian.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;People Leaders at PagerDuty are responsible for creating high performance environments that drive accountability. PagerDuty has four key dimensions that define our Leadership Impact: Lead Self, Lead the Team, Lead the Business, and Lead the Future. Each dimension has three associated competencies to give leaders a shared language for guiding their development, career, promotion, and succession planning discussions. Our Manager Expectations serve as a practical guide for managers to understand their responsibilities, prioritize their efforts, and drive engagement and performance.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What we offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a global organization, our total rewards approach is competitive with industry standards and aligned with local laws and regulations. Learn more, including country-specific offerings, on our \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/global-benefits\u0026quot;\u0026gt;benefits site\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your package may include:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive salary\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comprehensive benefits package\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible work arrangements\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Company equity*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;ESPP (Employee Stock Purchase Program)*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Retirement or pension plan*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Generous paid vacation time\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid holidays and sick leave\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Dutonian Wellness Days \u0026amp;amp; HibernationDuty - companywide paid days off in addition to PTO\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid volunteer time off: 20 hours per year\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Company-wide hack weeks\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Mental wellness programs\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;*Eligibility may vary by role, region, and tenure\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About PagerDuty\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. The PagerDuty Operations Cloud is an AI-powered platform that empowers business resilience and drives operational efficiency for enterprises. With a generative AI assistant at its core, PagerDuty empowers teams to detect and resolve issues in real time, orchestrate complex workflows, and drive continuous improvement across their digital operations. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always-on digital experiences to modern businesses\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty is Great Place to Work-certified™, a Fortune Best Workplace for Millennials, a Fortune Best Medium Workplace, a Fortune Best Workplace in Technology, and a top rated product on TrustRadius and G2.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Go behind-the-scenes on our \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/home\u0026quot;\u0026gt;careers site\u0026lt;/a\u0026gt; and @pagerduty on Instagram.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Additional Information\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status. Your privacy is important to us. By submitting an application, you confirm that you have read and understand PagerDuty\u0026#39;s \u0026lt;a href=\u0026quot;https://www.pagerduty.com/privacy-policy/\u0026quot;\u0026gt;Privacy Policy\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email accommodation@pagerduty.com and we will work with you to meet your accessibility needs.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty uses the E-Verify employment verification program.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4012303004,"name":"Sales","child_ids":[4012321004,4012314004,4012315004,4012320004,4012316004,4012319004,4012317004,4012318004,4012313004],"parent_id":null}],"offices":[{"id":4005840004,"name":"San Francisco","location":"San Francisco, California, United States","child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/pagerduty/jobs/6209023004","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5223202004,"location":{"name":"Remote (USA)"},"metadata":[{"id":14493121004,"name":"Stock Plan","value":null,"value_type":"single_select"}],"id":6209023004,"updated_at":"2026-10-13T09:56:42-04:00","requisition_id":"EFY27621","title":"Strategic Alliances Senior Manager","company_name":"PagerDuty","first_published":"2026-10-13T09:56:42-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;PagerDuty, Inc. (NYSE: PD) is the global leader in AI-first digital operations. By automatically detecting, diagnosing, and remediating issues, the PagerDuty Platform orchestrates AI agents and automated workflows with context from over 750 integrations. Trusted by approximately two-thirds of the Fortune 100 and nearly half of the Fortune 500, PagerDuty is the industry standard for organizations scaling resilient, autonomous operations. Notable customers include Chipotle, Cloudflare, Docusign, Fox, Nvidia, Salesforce, Spotify, Zoom and more. We are growing rapidly and hiring top talent with leading AI skills across engineering, sales, product, marketing, and beyond as we build the leading digital operations platform.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Job Overview\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are seeking a dynamic and experienced partnership professional to lead our partner initiatives in enterprise business and public sector. This role involves developing and managing strategic alliances with key partners, driving joint go-to-market strategies, and ensuring the success of our enterprise business and public sector engagements.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Key Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;em\u0026gt;Partnership Strategy:\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026amp;nbsp;Work with sales leadership to develop and execute PagerDuty’s enterprise business and public sector partner strategy.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;em\u0026gt;Partner Development:\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt; Identify, establish, and nurture strategic partnerships with public sector partners including distributors like Carahsoft, contractors and system integrators.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;em\u0026gt;Go-to-Market Strategy \u0026amp;amp; Execution:\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt; Collaborate with internal teams and partners to develop and execute joint go-to-market strategies, driving awareness, adoption, and revenue growth in target accounts.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;em\u0026gt;Relationship Management:\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt; Build and maintain strong relationships with key stakeholders within partner organizations, ensuring alignment of objectives and mutual success.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;em\u0026gt;Sales Enablement:\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;Work closely with the sales team to develop and deliver training, tools, and resources to support the public sector sales efforts.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;em\u0026gt;Market Intelligence:\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;Stay informed about public sector trends, regulatory changes, and competitive landscape to identify opportunities and risks.\u0026amp;nbsp; \u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;em\u0026gt;Performance Metrics: \u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;Track and report on the performance of strategic alliances, providing insights and recommendations for continuous improvement.\u0026amp;nbsp; \u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;em\u0026gt;Event Participation:\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt; Represent PagerDuty at public sector and industry events, conferences, and industry forums to promote our solutions and expand our network.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Basic Qualifications\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;em\u0026gt;Experience\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;em\u0026gt;:\u0026lt;/em\u0026gt; 5+ years of experience in developing and managing strategic enterprise business and public sector partnerships.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;em\u0026gt;Industry Knowledge:\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;em\u0026gt; \u0026lt;/em\u0026gt;Deep understanding of contemporary partnering models, methodologies and GTM approaches.\u0026amp;nbsp; Deep understanding of the benefits and relative value of various routes to market. Working knowledge of basic contracting, technical documentation and marketing techniques necessary to execute against the company’s Enterprise and Public Sector Business strategy. \u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;em\u0026gt;Relationship Building:\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026amp;nbsp; Proven ability to build and maintain positive, trusting, working relationships with key internal and external stakeholders all while delivering results in a highly complex, matrixed global organization.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;em\u0026gt;Strategic Thinking:\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt; High degree of natural curiosity.\u0026amp;nbsp; Strong strategic planning and analytical skills, with the ability to develop and execute comprehensive partnership strategies.\u0026amp;nbsp; High tolerance for ambiguity with the ability to execute in a changing environment and get work done.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;em\u0026gt;Communication Skills:\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;Excellent verbal and written communication skills, with the ability to influence and engage senior executives.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;em\u0026gt;Leadership \u0026amp;amp; Collaboration:\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt; Proven ability to build, collaborate, lead and execute strategy in a cross-functional environment. Significant experience working with sales, marketing, product, and legal teams.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;em\u0026gt;Willingness to Travel\u0026amp;nbsp;\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;as needed\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The base salary range for this position is 126,000 - 193,000 USD. This role may also be eligible for bonus, commission, equity, and/or benefits.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our base salary ranges are determined by role, level, and location. The range, which is subject to change based on primary work location, reflects the minimum and maximum base salary we expect to pay newly hired employees for the position. Within the range, we determine pay for an individual based on a number of factors including market location, job-related knowledge, skills/competencies and experience.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Your recruiter can share more about the specific offerings for this role, as well as the salary range for your primary work location during the hiring process.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Hesitant to apply?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We encourage you to submit your resume even if you don\u0026#39;t meet every requirement. We value potential and consider each candidate\u0026#39;s full professional story. Whether you\u0026#39;re exploring a career change or taking your next step, we look forward to reviewing your application. If this just isn’t the right role or time - sign up for \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/jobalerts\u0026quot;\u0026gt;job alerts\u0026lt;/a\u0026gt;!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Where we work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty operates a hybrid work model with \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/locations\u0026quot;\u0026gt;offices\u0026lt;/a\u0026gt; in 8 major cities: Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. While we offer flexibility within our established locations, we \u0026lt;strong\u0026gt;cannot\u0026lt;/strong\u0026gt; employ candidates residing in:\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location restrictions: \u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;Australia:\u0026lt;/strong\u0026gt; Northern Territory, Queensland, South Australia, Tasmania, Western Australia\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;Canada:\u0026lt;/strong\u0026gt; Alberta, Manitoba, Newfoundland, Northwest Territories, Nunavut, PEI, Quebec, Saskatchewan, Yukon\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;United States:\u0026lt;/strong\u0026gt; Alaska, Hawaii, Iowa, Louisiana, Mississippi, Nebraska, New Mexico, Oklahoma, Rhode Island, South Dakota, West Virginia, Wyoming\u0026lt;br\u0026gt;\u0026lt;em\u0026gt;Candidates must reside in an eligible location, which vary by role.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;How we work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://careers.pagerduty.com/#values\u0026quot;\u0026gt;Our values\u0026lt;/a\u0026gt; guide how we support customers, collaborate with colleagues, develop products, and foster a culture of belonging. They define not just our actions, but what it means to be Dutonian.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;People Leaders at PagerDuty are responsible for creating high performance environments that drive accountability. PagerDuty has four key dimensions that define our Leadership Impact: Lead Self, Lead the Team, Lead the Business, and Lead the Future. Each dimension has three associated competencies to give leaders a shared language for guiding their development, career, promotion, and succession planning discussions. Our Manager Expectations serve as a practical guide for managers to understand their responsibilities, prioritize their efforts, and drive engagement and performance.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What we offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a global organization, our total rewards approach is competitive with industry standards and aligned with local laws and regulations. Learn more, including country-specific offerings, on our \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/global-benefits\u0026quot;\u0026gt;benefits site\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your package may include:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive salary\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comprehensive benefits package\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible work arrangements\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Company equity*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;ESPP (Employee Stock Purchase Program)*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Retirement or pension plan*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Generous paid vacation time\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid holidays and sick leave\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Dutonian Wellness Days \u0026amp;amp; HibernationDuty - companywide paid days off in addition to PTO\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid volunteer time off: 20 hours per year\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Company-wide hack weeks\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Mental wellness programs\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;*Eligibility may vary by role, region, and tenure\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About PagerDuty\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. The PagerDuty Operations Cloud is an AI-powered platform that empowers business resilience and drives operational efficiency for enterprises. With a generative AI assistant at its core, PagerDuty empowers teams to detect and resolve issues in real time, orchestrate complex workflows, and drive continuous improvement across their digital operations. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always-on digital experiences to modern businesses\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty is Great Place to Work-certified™, a Fortune Best Workplace for Millennials, a Fortune Best Medium Workplace, a Fortune Best Workplace in Technology, and a top rated product on TrustRadius and G2.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Go behind-the-scenes on our \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/home\u0026quot;\u0026gt;careers site\u0026lt;/a\u0026gt; and @pagerduty on Instagram.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Additional Information\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status. Your privacy is important to us. By submitting an application, you confirm that you have read and understand PagerDuty\u0026#39;s \u0026lt;a href=\u0026quot;https://www.pagerduty.com/privacy-policy/\u0026quot;\u0026gt;Privacy Policy\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email accommodation@pagerduty.com and we will work with you to meet your accessibility needs.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty uses the E-Verify employment verification program.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4012313004,"name":"Strategic Alliances","child_ids":[],"parent_id":4012303004}],"offices":[{"id":4005851004,"name":"Remote (USA)","location":null,"child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/pagerduty/jobs/6191844004","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5214858004,"location":{"name":"San Francisco"},"metadata":[{"id":14493121004,"name":"Stock Plan","value":null,"value_type":"single_select"}],"id":6191844004,"updated_at":"2026-09-29T12:31:16-04:00","requisition_id":"EFY27613","title":"Tax Manager","company_name":"PagerDuty","first_published":"2026-09-29T12:31:16-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;PagerDuty, Inc. (NYSE: PD) is the global leader in AI-first digital operations. By automatically detecting, diagnosing, and remediating issues, the PagerDuty Platform orchestrates AI agents and automated workflows with context from over 750 integrations. Trusted by approximately two-thirds of the Fortune 100 and nearly half of the Fortune 500, PagerDuty is the industry standard for organizations scaling resilient, autonomous operations. Notable customers include Chipotle, Cloudflare, Docusign, Fox, Nvidia, Salesforce, Spotify, Zoom and more. We are growing rapidly and hiring top talent with leading AI skills across engineering, sales, product, marketing, and beyond as we build the leading digital operations platform.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;PagerDuty is seeking a detail-oriented and proactive Tax Manager to join our global tax team in San Francisco, CA. Reporting to the Tax Director, you will play a key role in supporting the company’s tax compliance, reporting, and planning efforts. This position will focus on assisting with quarterly and annual tax provisions, tax return preparation, audits, transfer pricing, and special projects while ensuring adherence to global tax regulations.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The ideal candidate will thrive in a fast-paced, collaborative environment and enjoy working on complex tax matters.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Key Responsibilities:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Lead the preparation of quarterly and annual worldwide consolidated tax provisions (ASC 740) and related financial statement disclosures.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage the preparation and filing of global corporate income tax returns, tax credits (e.g., R\u0026amp;amp;D), and incentives.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Prepare and maintain tax-related accounts as part of the monthly accounting close process.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Serve as a key point of contact for external auditors during quarterly reviews and annual tax audits.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain and enhance internal controls over financial reporting to ensure SOX compliance across global tax operations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with cross-functional teams on transfer pricing documentation, intercompany transactions, and special tax planning initiatives.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Basic Qualifications:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Bachelor’s degree in Accounting, Finance, or a related field.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;5+ years of corporate income tax experience in public accounting (Big Four preferred) or a global multinational corporation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong knowledge of US GAAP (specifically ASC 740) and experience preparing income tax provisions and disclosures.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficient Excel skills.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent written and verbal communication skills.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Preferred Qualifications:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Certified Public Accountant (CPA) license or Master’s in Taxation (MST).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Prior experience with SOX compliance or internal controls.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with ERP systems (e.g., NetSuite).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Background in the technology or Software-as-a-Service (SaaS) industry.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;This role is required to be in the San Francisco office 2 days per week.\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The base salary range for this position is 114,000 - 191,400 USD. This role may also be eligible for bonus, commission, equity, and/or benefits.\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our base salary ranges are determined by role, level, and location. The range, which is subject to change based on primary work location, reflects the minimum and maximum base salary we expect to pay newly hired employees for the position. Within the range, we determine pay for an individual based on a number of factors including market location, job-related knowledge, skills/competencies and experience.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Your recruiter can share more about the specific offerings for this role, as well as the salary range for your primary work location during the hiring process.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Hesitant to apply?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We encourage you to submit your resume even if you don\u0026#39;t meet every requirement. We value potential and consider each candidate\u0026#39;s full professional story. Whether you\u0026#39;re exploring a career change or taking your next step, we look forward to reviewing your application. If this just isn’t the right role or time - sign up for \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/jobalerts\u0026quot;\u0026gt;job alerts\u0026lt;/a\u0026gt;!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Where we work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty operates a hybrid work model with \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/locations\u0026quot;\u0026gt;offices\u0026lt;/a\u0026gt; in 8 major cities: Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. While we offer flexibility within our established locations, we \u0026lt;strong\u0026gt;cannot\u0026lt;/strong\u0026gt; employ candidates residing in:\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location restrictions: \u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;Australia:\u0026lt;/strong\u0026gt; Northern Territory, Queensland, South Australia, Tasmania, Western Australia\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;Canada:\u0026lt;/strong\u0026gt; Alberta, Manitoba, Newfoundland, Northwest Territories, Nunavut, PEI, Quebec, Saskatchewan, Yukon\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;United States:\u0026lt;/strong\u0026gt; Alaska, Hawaii, Iowa, Louisiana, Mississippi, Nebraska, New Mexico, Oklahoma, Rhode Island, South Dakota, West Virginia, Wyoming\u0026lt;br\u0026gt;\u0026lt;em\u0026gt;Candidates must reside in an eligible location, which vary by role.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;How we work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://careers.pagerduty.com/#values\u0026quot;\u0026gt;Our values\u0026lt;/a\u0026gt; guide how we support customers, collaborate with colleagues, develop products, and foster a culture of belonging. They define not just our actions, but what it means to be Dutonian.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;People Leaders at PagerDuty are responsible for creating high performance environments that drive accountability. PagerDuty has four key dimensions that define our Leadership Impact: Lead Self, Lead the Team, Lead the Business, and Lead the Future. Each dimension has three associated competencies to give leaders a shared language for guiding their development, career, promotion, and succession planning discussions. Our Manager Expectations serve as a practical guide for managers to understand their responsibilities, prioritize their efforts, and drive engagement and performance.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What we offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a global organization, our total rewards approach is competitive with industry standards and aligned with local laws and regulations. Learn more, including country-specific offerings, on our \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/global-benefits\u0026quot;\u0026gt;benefits site\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your package may include:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive salary\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comprehensive benefits package\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible work arrangements\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Company equity*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;ESPP (Employee Stock Purchase Program)*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Retirement or pension plan*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Generous paid vacation time\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid holidays and sick leave\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Dutonian Wellness Days \u0026amp;amp; HibernationDuty - companywide paid days off in addition to PTO\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid volunteer time off: 20 hours per year\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Company-wide hack weeks\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Mental wellness programs\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;*Eligibility may vary by role, region, and tenure\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About PagerDuty\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. The PagerDuty Operations Cloud is an AI-powered platform that empowers business resilience and drives operational efficiency for enterprises. With a generative AI assistant at its core, PagerDuty empowers teams to detect and resolve issues in real time, orchestrate complex workflows, and drive continuous improvement across their digital operations. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always-on digital experiences to modern businesses\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty is Great Place to Work-certified™, a Fortune Best Workplace for Millennials, a Fortune Best Medium Workplace, a Fortune Best Workplace in Technology, and a top rated product on TrustRadius and G2.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Go behind-the-scenes on our \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/home\u0026quot;\u0026gt;careers site\u0026lt;/a\u0026gt; and @pagerduty on Instagram.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Additional Information\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status. Your privacy is important to us. By submitting an application, you confirm that you have read and understand PagerDuty\u0026#39;s \u0026lt;a href=\u0026quot;https://www.pagerduty.com/privacy-policy/\u0026quot;\u0026gt;Privacy Policy\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email accommodation@pagerduty.com and we will work with you to meet your accessibility needs.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty uses the E-Verify employment verification program.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4012349004,"name":"Tax \u0026 Treasury","child_ids":[],"parent_id":4012343004}],"offices":[{"id":4005840004,"name":"San Francisco","location":"San Francisco, California, United States","child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/pagerduty/jobs/6186227004","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5212351004,"location":{"name":"Remote (USA)"},"metadata":[{"id":14493121004,"name":"Stock Plan","value":null,"value_type":"single_select"}],"id":6186227004,"updated_at":"2026-09-11T10:17:50-04:00","requisition_id":"EFY27610","title":"Territory Executive - Illinois","company_name":"PagerDuty","first_published":"2026-09-11T10:17:50-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;PagerDuty, Inc. (NYSE: PD) is the global leader in AI-first digital operations. By automatically detecting, diagnosing, and remediating issues, the PagerDuty Platform orchestrates AI agents and automated workflows with context from over 750 integrations. Trusted by approximately two-thirds of the Fortune 100 and nearly half of the Fortune 500, PagerDuty is the industry standard for organizations scaling resilient, autonomous operations. Notable customers include Chipotle, Cloudflare, Docusign, Fox, Nvidia, Salesforce, Spotify, Zoom and more. We are growing rapidly and hiring top talent with leading AI skills across engineering, sales, product, marketing, and beyond as we build the leading digital operations platform.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;PagerDuty is seeking a Territory Executive (TE) to join our dynamic, customer-focused team! As a Territory Executive, you will own a defined territory of mid-sized customer accounts with significant expansion potential. You will combine strategic account management with consultative selling to drive growth, deepen executive relationships, and expand adoption of PagerDuty’s Operations Cloud. This is an exciting opportunity to accelerate PagerDuty’s footprint in high-growth accounts by engaging directly with C-level stakeholders and delivering measurable business outcomes.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The ideal candidate is a strategic seller who thrives in fast-paced environments, excels at executive engagement, and has a proven track record of driving multi-product growth within existing customer portfolios.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;KEY RESPONSIBILITIES\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Drive growth within a defined territory by expanding revenue in existing mid-sized accounts through upsell and cross-sell motions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build and sustain relationships with C-level executives and key decision-makers through consultative, in-person engagement.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop and execute territory and account plans that identify expansion opportunities, competitive risks, and customer priorities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Champion the adoption of PagerDuty’s Operations Cloud to deliver tangible value and expand platform usage.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Accurately forecast and manage your sales pipeline using Salesforce and the MEDDICC qualification framework.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate cross-functionally with Solution Consultants, Customer Success Managers, Renewal Managers, and Product teams to ensure a seamless customer experience.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;BASIC QUALIFICATIONS\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;3-5 years of experience in B2B sales, account management, or expansion-selling roles within SaaS or enterprise software.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven success in meeting or exceeding quota within a defined territory.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated ability to sell to and influence C-level executives and technical stakeholders.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficiency using Salesforce (SFDC) for pipeline management and forecasting.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bachelor’s degree or equivalent experience.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;PREFERRED QUALIFICATIONS\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience applying MEDDICC and Command of the Message (COM) methodologies in complex sales cycles.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong understanding of multi-product SaaS sales motions and consultative selling at the enterprise level.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience selling into high-growth or high-potential accounts across AMER, EMEA, APAC, or Public Sector verticals.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with Operations Cloud or DevOps environments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Results-oriented mindset with exceptional collaboration, negotiation, and presentation skills.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;The base salary range for this position is 105,000 - 126,500 USD. This role may also be eligible for bonus, commission, equity, and/or benefits.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our base salary ranges are determined by role, level, and location. The range, which is subject to change based on primary work location, reflects the minimum and maximum base salary we expect to pay newly hired employees for the position. Within the range, we determine pay for an individual based on a number of factors including market location, job-related knowledge, skills/competencies and experience.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Your recruiter can share more about the specific offerings for this role, as well as the salary range for your primary work location during the hiring process.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Hesitant to apply?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We encourage you to submit your resume even if you don\u0026#39;t meet every requirement. We value potential and consider each candidate\u0026#39;s full professional story. Whether you\u0026#39;re exploring a career change or taking your next step, we look forward to reviewing your application. If this just isn’t the right role or time - sign up for \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/jobalerts\u0026quot;\u0026gt;job alerts\u0026lt;/a\u0026gt;!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Where we work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty operates a hybrid work model with \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/locations\u0026quot;\u0026gt;offices\u0026lt;/a\u0026gt; in 8 major cities: Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. While we offer flexibility within our established locations, we \u0026lt;strong\u0026gt;cannot\u0026lt;/strong\u0026gt; employ candidates residing in:\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location restrictions: \u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;Australia:\u0026lt;/strong\u0026gt; Northern Territory, Queensland, South Australia, Tasmania, Western Australia\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;Canada:\u0026lt;/strong\u0026gt; Alberta, Manitoba, Newfoundland, Northwest Territories, Nunavut, PEI, Quebec, Saskatchewan, Yukon\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;United States:\u0026lt;/strong\u0026gt; Alaska, Hawaii, Iowa, Louisiana, Mississippi, Nebraska, New Mexico, Oklahoma, Rhode Island, South Dakota, West Virginia, Wyoming\u0026lt;br\u0026gt;\u0026lt;em\u0026gt;Candidates must reside in an eligible location, which vary by role.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;How we work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://careers.pagerduty.com/#values\u0026quot;\u0026gt;Our values\u0026lt;/a\u0026gt; guide how we support customers, collaborate with colleagues, develop products, and foster a culture of belonging. They define not just our actions, but what it means to be Dutonian.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;People Leaders at PagerDuty are responsible for creating high performance environments that drive accountability. PagerDuty has four key dimensions that define our Leadership Impact: Lead Self, Lead the Team, Lead the Business, and Lead the Future. Each dimension has three associated competencies to give leaders a shared language for guiding their development, career, promotion, and succession planning discussions. Our Manager Expectations serve as a practical guide for managers to understand their responsibilities, prioritize their efforts, and drive engagement and performance.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What we offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a global organization, our total rewards approach is competitive with industry standards and aligned with local laws and regulations. Learn more, including country-specific offerings, on our \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/global-benefits\u0026quot;\u0026gt;benefits site\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your package may include:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive salary\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comprehensive benefits package\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible work arrangements\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Company equity*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;ESPP (Employee Stock Purchase Program)*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Retirement or pension plan*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Generous paid vacation time\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid holidays and sick leave\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Dutonian Wellness Days \u0026amp;amp; HibernationDuty - companywide paid days off in addition to PTO\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid volunteer time off: 20 hours per year\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Company-wide hack weeks\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Mental wellness programs\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;*Eligibility may vary by role, region, and tenure\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About PagerDuty\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. The PagerDuty Operations Cloud is an AI-powered platform that empowers business resilience and drives operational efficiency for enterprises. With a generative AI assistant at its core, PagerDuty empowers teams to detect and resolve issues in real time, orchestrate complex workflows, and drive continuous improvement across their digital operations. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always-on digital experiences to modern businesses\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty is Great Place to Work-certified™, a Fortune Best Workplace for Millennials, a Fortune Best Medium Workplace, a Fortune Best Workplace in Technology, and a top rated product on TrustRadius and G2.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Go behind-the-scenes on our \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/home\u0026quot;\u0026gt;careers site\u0026lt;/a\u0026gt; and @pagerduty on Instagram.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Additional Information\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status. Your privacy is important to us. By submitting an application, you confirm that you have read and understand PagerDuty\u0026#39;s \u0026lt;a href=\u0026quot;https://www.pagerduty.com/privacy-policy/\u0026quot;\u0026gt;Privacy Policy\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email accommodation@pagerduty.com and we will work with you to meet your accessibility needs.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty uses the E-Verify employment verification program.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4012303004,"name":"Sales","child_ids":[4012321004,4012314004,4012315004,4012320004,4012316004,4012319004,4012317004,4012318004,4012313004],"parent_id":null}],"offices":[{"id":4005851004,"name":"Remote (USA)","location":null,"child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/pagerduty/jobs/6184769004","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5211938004,"location":{"name":"Remote (USA - San Francisco, CA)"},"metadata":[{"id":14493121004,"name":"Stock Plan","value":null,"value_type":"single_select"}],"id":6184769004,"updated_at":"2026-09-11T10:34:29-04:00","requisition_id":"EFY27605","title":"Territory Executive - San Francisco","company_name":"PagerDuty","first_published":"2026-09-11T10:34:29-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;PagerDuty, Inc. (NYSE: PD) is the global leader in AI-first digital operations. By automatically detecting, diagnosing, and remediating issues, the PagerDuty Platform orchestrates AI agents and automated workflows with context from over 750 integrations. Trusted by approximately two-thirds of the Fortune 100 and nearly half of the Fortune 500, PagerDuty is the industry standard for organizations scaling resilient, autonomous operations. Notable customers include Chipotle, Cloudflare, Docusign, Fox, Nvidia, Salesforce, Spotify, Zoom and more. We are growing rapidly and hiring top talent with leading AI skills across engineering, sales, product, marketing, and beyond as we build the leading digital operations platform.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;PagerDuty is seeking a Territory Executive (TE) to join our dynamic, customer-focused team! As a Territory Executive, you will own a defined territory of mid-sized customer accounts with significant expansion potential. You will combine strategic account management with consultative selling to drive growth, deepen executive relationships, and expand adoption of PagerDuty’s Operations Cloud. This is an exciting opportunity to accelerate PagerDuty’s footprint in high-growth accounts by engaging directly with C-level stakeholders and delivering measurable business outcomes.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The ideal candidate is a strategic seller who thrives in fast-paced environments, excels at executive engagement, and has a proven track record of driving multi-product growth within existing customer portfolios.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;KEY RESPONSIBILITIES\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Drive growth within a defined territory by expanding revenue in existing mid-sized accounts through upsell and cross-sell motions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build and sustain relationships with C-level executives and key decision-makers through consultative, in-person engagement.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop and execute territory and account plans that identify expansion opportunities, competitive risks, and customer priorities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Champion the adoption of PagerDuty’s Operations Cloud to deliver tangible value and expand platform usage.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Accurately forecast and manage your sales pipeline using Salesforce and the MEDDICC qualification framework.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate cross-functionally with Solution Consultants, Customer Success Managers, Renewal Managers, and Product teams to ensure a seamless customer experience.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;BASIC QUALIFICATIONS\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;3-5 years of experience in B2B sales, account management, or expansion-selling roles within SaaS or enterprise software.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven success in meeting or exceeding quota within a defined territory.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated ability to sell to and influence C-level executives and technical stakeholders.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficiency using Salesforce (SFDC) for pipeline management and forecasting.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bachelor’s degree or equivalent experience.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;PREFERRED QUALIFICATIONS\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience applying MEDDICC and Command of the Message (COM) methodologies in complex sales cycles.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong understanding of multi-product SaaS sales motions and consultative selling at the enterprise level.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience selling into high-growth or high-potential accounts across AMER, EMEA, APAC, or Public Sector verticals.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with Operations Cloud or DevOps environments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Results-oriented mindset with exceptional collaboration, negotiation, and presentation skills.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;The base salary range for this position is 105,000 - 126,500 USD. This role may also be eligible for bonus, commission, equity, and/or benefits.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our base salary ranges are determined by role, level, and location. The range, which is subject to change based on primary work location, reflects the minimum and maximum base salary we expect to pay newly hired employees for the position. Within the range, we determine pay for an individual based on a number of factors including market location, job-related knowledge, skills/competencies and experience.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Your recruiter can share more about the specific offerings for this role, as well as the salary range for your primary work location during the hiring process.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Hesitant to apply?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We encourage you to submit your resume even if you don\u0026#39;t meet every requirement. We value potential and consider each candidate\u0026#39;s full professional story. Whether you\u0026#39;re exploring a career change or taking your next step, we look forward to reviewing your application. If this just isn’t the right role or time - sign up for \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/jobalerts\u0026quot;\u0026gt;job alerts\u0026lt;/a\u0026gt;!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Where we work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty operates a hybrid work model with \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/locations\u0026quot;\u0026gt;offices\u0026lt;/a\u0026gt; in 8 major cities: Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. While we offer flexibility within our established locations, we \u0026lt;strong\u0026gt;cannot\u0026lt;/strong\u0026gt; employ candidates residing in:\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location restrictions: \u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;Australia:\u0026lt;/strong\u0026gt; Northern Territory, Queensland, South Australia, Tasmania, Western Australia\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;Canada:\u0026lt;/strong\u0026gt; Alberta, Manitoba, Newfoundland, Northwest Territories, Nunavut, PEI, Quebec, Saskatchewan, Yukon\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;United States:\u0026lt;/strong\u0026gt; Alaska, Hawaii, Iowa, Louisiana, Mississippi, Nebraska, New Mexico, Oklahoma, Rhode Island, South Dakota, West Virginia, Wyoming\u0026lt;br\u0026gt;\u0026lt;em\u0026gt;Candidates must reside in an eligible location, which vary by role.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;How we work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://careers.pagerduty.com/#values\u0026quot;\u0026gt;Our values\u0026lt;/a\u0026gt; guide how we support customers, collaborate with colleagues, develop products, and foster a culture of belonging. They define not just our actions, but what it means to be Dutonian.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;People Leaders at PagerDuty are responsible for creating high performance environments that drive accountability. PagerDuty has four key dimensions that define our Leadership Impact: Lead Self, Lead the Team, Lead the Business, and Lead the Future. Each dimension has three associated competencies to give leaders a shared language for guiding their development, career, promotion, and succession planning discussions. Our Manager Expectations serve as a practical guide for managers to understand their responsibilities, prioritize their efforts, and drive engagement and performance.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What we offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a global organization, our total rewards approach is competitive with industry standards and aligned with local laws and regulations. Learn more, including country-specific offerings, on our \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/global-benefits\u0026quot;\u0026gt;benefits site\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your package may include:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive salary\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comprehensive benefits package\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible work arrangements\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Company equity*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;ESPP (Employee Stock Purchase Program)*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Retirement or pension plan*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Generous paid vacation time\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid holidays and sick leave\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Dutonian Wellness Days \u0026amp;amp; HibernationDuty - companywide paid days off in addition to PTO\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid volunteer time off: 20 hours per year\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Company-wide hack weeks\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Mental wellness programs\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;*Eligibility may vary by role, region, and tenure\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About PagerDuty\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. The PagerDuty Operations Cloud is an AI-powered platform that empowers business resilience and drives operational efficiency for enterprises. With a generative AI assistant at its core, PagerDuty empowers teams to detect and resolve issues in real time, orchestrate complex workflows, and drive continuous improvement across their digital operations. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always-on digital experiences to modern businesses\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty is Great Place to Work-certified™, a Fortune Best Workplace for Millennials, a Fortune Best Medium Workplace, a Fortune Best Workplace in Technology, and a top rated product on TrustRadius and G2.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Go behind-the-scenes on our \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/home\u0026quot;\u0026gt;careers site\u0026lt;/a\u0026gt; and @pagerduty on Instagram.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Additional Information\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status. Your privacy is important to us. By submitting an application, you confirm that you have read and understand PagerDuty\u0026#39;s \u0026lt;a href=\u0026quot;https://www.pagerduty.com/privacy-policy/\u0026quot;\u0026gt;Privacy Policy\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email accommodation@pagerduty.com and we will work with you to meet your accessibility needs.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty uses the E-Verify employment verification program.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4012303004,"name":"Sales","child_ids":[4012321004,4012314004,4012315004,4012320004,4012316004,4012319004,4012317004,4012318004,4012313004],"parent_id":null}],"offices":[{"id":4005840004,"name":"San Francisco","location":"San Francisco, California, United States","child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/pagerduty/jobs/5707881004","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":null,"location":{"name":"Remote (USA)"},"metadata":[{"id":14493121004,"name":"Stock Plan","value":null,"value_type":"single_select"}],"id":5707881004,"updated_at":"2026-08-17T01:36:48-04:00","requisition_id":null,"title":"Territory Executive (US)","company_name":"PagerDuty","first_published":"2025-11-13T15:08:00-05:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;PagerDuty, Inc. (NYSE: PD) is the global leader in AI-first digital operations. By automatically detecting, diagnosing, and remediating issues, the PagerDuty Platform orchestrates AI agents and automated workflows with context from over 750 integrations. Trusted by approximately two-thirds of the Fortune 100 and nearly half of the Fortune 500, PagerDuty is the industry standard for organizations scaling resilient, autonomous operations. Notable customers include Chipotle, Cloudflare, Docusign, Fox, Nvidia, Salesforce, Spotify, Zoom and more. We are growing rapidly and hiring top talent with leading AI skills across engineering, sales, product, marketing, and beyond as we build the leading digital operations platform.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;PagerDuty is seeking a Territory Executive (TE) to join our dynamic, customer-focused team! As a Territory Executive, you will own a defined territory of mid-sized customer accounts with significant expansion potential. You will combine strategic account management with consultative selling to drive growth, deepen executive relationships, and expand adoption of PagerDuty’s Operations Cloud. This is an exciting opportunity to accelerate PagerDuty’s footprint in high-growth accounts by engaging directly with C-level stakeholders and delivering measurable business outcomes.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The ideal candidate is a strategic seller who thrives in fast-paced environments, excels at executive engagement, and has a proven track record of driving multi-product growth within existing customer portfolios.\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;KEY RESPONSIBILITIES\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Drive growth within a defined territory by expanding revenue in existing mid-sized accounts through upsell and cross-sell motions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build and sustain relationships with C-level executives and key decision-makers through consultative, in-person engagement.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop and execute territory and account plans that identify expansion opportunities, competitive risks, and customer priorities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Champion the adoption of PagerDuty’s Operations Cloud to deliver tangible value and expand platform usage.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Accurately forecast and manage your sales pipeline using Salesforce and the MEDDICC qualification framework.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate cross-functionally with Solution Consultants, Customer Success Managers, Renewal Managers, and Product teams to ensure a seamless customer experience.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;BASIC QUALIFICATIONS\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;7+ years of experience in B2B sales, account management, or expansion-selling roles within SaaS or enterprise software.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven success in meeting or exceeding quota within a defined territory.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated ability to sell to and influence C-level executives and technical stakeholders.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficiency using Salesforce (SFDC) for pipeline management and forecasting.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bachelor’s degree or equivalent experience.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;PREFERRED QUALIFICATIONS\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Prior enterprise sales expertise leveraging MEDDPICC \u0026amp;amp; Value Selling.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong understanding of multi-product SaaS sales motions and consultative selling at the enterprise level.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience selling into high-growth or high-potential accounts across AMER, EMEA, APAC, or Public Sector verticals.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with Operations Cloud or DevOps environments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Results-oriented mindset with exceptional collaboration, negotiation, and presentation skills.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Hesitant to apply?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We encourage you to submit your resume even if you don\u0026#39;t meet every requirement. We value potential and consider each candidate\u0026#39;s full professional story. Whether you\u0026#39;re exploring a career change or taking your next step, we look forward to reviewing your application. If this just isn’t the right role or time - sign up for \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/jobalerts\u0026quot;\u0026gt;job alerts\u0026lt;/a\u0026gt;!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Where we work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty operates a hybrid work model with \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/locations\u0026quot;\u0026gt;offices\u0026lt;/a\u0026gt; in 8 major cities: Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. While we offer flexibility within our established locations, we \u0026lt;strong\u0026gt;cannot\u0026lt;/strong\u0026gt; employ candidates residing in:\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location restrictions: \u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;Australia:\u0026lt;/strong\u0026gt; Northern Territory, Queensland, South Australia, Tasmania, Western Australia\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;Canada:\u0026lt;/strong\u0026gt; Alberta, Manitoba, Newfoundland, Northwest Territories, Nunavut, PEI, Quebec, Saskatchewan, Yukon\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;United States:\u0026lt;/strong\u0026gt; Alaska, Hawaii, Iowa, Louisiana, Mississippi, Nebraska, New Mexico, Oklahoma, Rhode Island, South Dakota, West Virginia, Wyoming\u0026lt;br\u0026gt;\u0026lt;em\u0026gt;Candidates must reside in an eligible location, which vary by role.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;How we work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://careers.pagerduty.com/#values\u0026quot;\u0026gt;Our values\u0026lt;/a\u0026gt; guide how we support customers, collaborate with colleagues, develop products, and foster a culture of belonging. They define not just our actions, but what it means to be Dutonian.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;People Leaders at PagerDuty are responsible for creating high performance environments that drive accountability. PagerDuty has four key dimensions that define our Leadership Impact: Lead Self, Lead the Team, Lead the Business, and Lead the Future. Each dimension has three associated competencies to give leaders a shared language for guiding their development, career, promotion, and succession planning discussions. Our Manager Expectations serve as a practical guide for managers to understand their responsibilities, prioritize their efforts, and drive engagement and performance.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What we offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a global organization, our total rewards approach is competitive with industry standards and aligned with local laws and regulations. Learn more, including country-specific offerings, on our \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/global-benefits\u0026quot;\u0026gt;benefits site\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your package may include:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive salary\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comprehensive benefits package\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible work arrangements\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Company equity*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;ESPP (Employee Stock Purchase Program)*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Retirement or pension plan*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Generous paid vacation time\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid holidays and sick leave\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Dutonian Wellness Days \u0026amp;amp; HibernationDuty - companywide paid days off in addition to PTO\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid volunteer time off: 20 hours per year\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Company-wide hack weeks\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Mental wellness programs\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;*Eligibility may vary by role, region, and tenure\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About PagerDuty\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. The PagerDuty Operations Cloud is an AI-powered platform that empowers business resilience and drives operational efficiency for enterprises. With a generative AI assistant at its core, PagerDuty empowers teams to detect and resolve issues in real time, orchestrate complex workflows, and drive continuous improvement across their digital operations. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always-on digital experiences to modern businesses\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty is Great Place to Work-certified™, a Fortune Best Workplace for Millennials, a Fortune Best Medium Workplace, a Fortune Best Workplace in Technology, and a top rated product on TrustRadius and G2.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Go behind-the-scenes on our \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/home\u0026quot;\u0026gt;careers site\u0026lt;/a\u0026gt; and @pagerduty on Instagram.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Additional Information\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status. Your privacy is important to us. By submitting an application, you confirm that you have read and understand PagerDuty\u0026#39;s \u0026lt;a href=\u0026quot;https://www.pagerduty.com/privacy-policy/\u0026quot;\u0026gt;Privacy Policy\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email accommodation@pagerduty.com and we will work with you to meet your accessibility needs.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty uses the E-Verify employment verification program.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4012303004,"name":"Sales","child_ids":[4012321004,4012320004,4012319004,4012318004,4012317004,4012316004,4012315004,4012314004,4012313004],"parent_id":null}],"offices":[],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null}],"meta":{"total":48}}