{"jobs":[{"absolute_url":"https://job-boards.greenhouse.io/pagerduty/jobs/5819455004","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5054184004,"location":{"name":"Remote (USA)"},"metadata":[{"id":14493121004,"name":"Stock Plan","value":null,"value_type":"single_select"}],"id":5819455004,"updated_at":"2026-07-14T20:08:07-04:00","requisition_id":"EFY27450","title":"Account Manager- DC","company_name":"PagerDuty","first_published":"2026-03-04T16:42:52-05:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;PagerDuty (NYSE:PD) is a leader in Digital Operations Management. In an always-on world, organizations of all sizes trust PagerDuty to help them deliver a perfect digital experience to their customers, every time. Teams use PagerDuty to identify issues and opportunities in real time and bring together the right people to fix problems faster and prevent them in the future. Over 13,000 organizations (including 60 of Fortune 100) rely on PagerDuty to succeed with Digital Transformation, Cloud Migration, and DevOps Modernization. Notable customers include GE, Cisco, Genentech, Electronic Arts, Cox Automotive, Netflix, Shopify, Zoom, DoorDash, Lululemon and more. We are expanding rapidly as a platform for Digital Operations Management using AI/ML and Automation and growing our adoption by Development, IT, Customer Service, Security, and other teams across the organization.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;PagerDuty is seeking an Account Manager to join our diverse, customer-focused team! As an Account Manager, you will serve as the primary point of contact for a portfolio of existing SaaS customers, partnering closely with cross-functional teams to deliver exceptional customer outcomes. You will maintain and grow customer relationships, drive product adoption, manage renewals, and identify strategic expansion opportunities that deliver measurable business value. This is an exciting opportunity to blend customer success and sales expertise to help customers realize the full potential of PagerDuty’s platform while driving revenue growth.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The ideal candidate is a proactive relationship builder with strong commercial acumen, a passion for data-driven customer management, and experience with SaaS products and AI-driven insights.\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;KEY RESPONSIBILITIES\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Own a portfolio of existing customers to ensure adoption, value realization, and retention.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop and execute account plans that drive renewals, mitigate churn risk, and uncover expansion opportunities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Present and negotiate renewal proposals, structure multi-year options, and manage contract value through strategic account management.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Monitor customer health using usage analytics, telemetry, and business insights to identify and address risks early.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate cross-functionally with Legal, Sales Operations, and Renewals teams to ensure smooth contracting, forecasting, and reporting processes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain strong product knowledge and deliver consultative guidance to drive configuration optimization and feature adoption.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;BASIC QUALIFICATIONS\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;7+ years of combined customer-facing experience, including Account Management, Customer Success, or Renewals.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;4+ years of proven success managing renewals and growth within a SaaS environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience using Salesforce (SFDC) and analytics tools such as Gainsight, Tableau, or Looker.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bachelor’s degree or equivalent experience.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;PREFERRED QUALIFICATIONS\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated ability to leverage data analytics and health metrics to manage and retain customer accounts.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Prior enterprise sales expertise leveraging MEDDPICC \u0026amp;amp; Value Selling.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working with enterprise software customers or in a DevOps environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong understanding of AI-powered tools and how they can be leveraged to drive efficiency and insight.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven history of achieving revenue and retention goals through consultative account management.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Self-starter with strong collaboration, negotiation, and problem-solving skills.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;The base salary range for this position is \u0026lt;span class=\u0026quot;collapsed-field-text\u0026quot;\u0026gt;$105,000.00 - $125,400.00 USD.\u0026lt;/span\u0026gt;\u0026amp;nbsp;This role may also be eligible for bonus, commission, equity, and/or benefits.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our base salary ranges are determined by role, level, and location. The range, which is subject to change based on primary work location, reflects the minimum and maximum base salary we expect to pay newly hired employees for the position. Within the range, we determine pay for an individual based on a number of factors including market location, job-related knowledge, skills/competencies and experience.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Your recruiter can share more about the specific offerings for this role, as well as the salary range for your primary work location during the hiring process.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Hesitant to apply?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We encourage you to submit your resume even if you don\u0026#39;t meet every requirement. We value potential and consider each candidate\u0026#39;s full professional story. Whether you\u0026#39;re exploring a career change or taking your next step, we look forward to reviewing your application. If this just isn’t the right role or time - sign up for \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/jobalerts\u0026quot;\u0026gt;job alerts\u0026lt;/a\u0026gt;!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Where we work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty operates a hybrid work model with \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/locations\u0026quot;\u0026gt;offices\u0026lt;/a\u0026gt; in 8 major cities: Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. While we offer flexibility within our established locations, we \u0026lt;strong\u0026gt;cannot\u0026lt;/strong\u0026gt; employ candidates residing in:\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location restrictions: \u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;Australia:\u0026lt;/strong\u0026gt; Northern Territory, Queensland, South Australia, Tasmania, Western Australia\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;Canada:\u0026lt;/strong\u0026gt; Alberta, Manitoba, Newfoundland, Northwest Territories, Nunavut, PEI, Quebec, Saskatchewan, Yukon\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;United States:\u0026lt;/strong\u0026gt; Alaska, Hawaii, Iowa, Louisiana, Mississippi, Nebraska, New Mexico, Oklahoma, Rhode Island, South Dakota, West Virginia, Wyoming\u0026lt;br\u0026gt;\u0026lt;em\u0026gt;Candidates must reside in an eligible location, which vary by role.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;How we work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://careers.pagerduty.com/#values\u0026quot;\u0026gt;Our values\u0026lt;/a\u0026gt; guide how we support customers, collaborate with colleagues, develop products, and foster a culture of belonging. They define not just our actions, but what it means to be Dutonian.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;People Leaders at PagerDuty are responsible for creating high performance environments that drive accountability. PagerDuty has four key dimensions that define our Leadership Impact: Lead Self, Lead the Team, Lead the Business, and Lead the Future. Each dimension has three associated competencies to give leaders a shared language for guiding their development, career, promotion, and succession planning discussions. Our Manager Expectations serve as a practical guide for managers to understand their responsibilities, prioritize their efforts, and drive engagement and performance.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What we offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a global organization, our total rewards approach is competitive with industry standards and aligned with local laws and regulations. Learn more, including country-specific offerings, on our \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/global-benefits\u0026quot;\u0026gt;benefits site\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your package may include:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive salary\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comprehensive benefits package\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible work arrangements\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Company equity*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;ESPP (Employee Stock Purchase Program)*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Retirement or pension plan*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Generous paid vacation time\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid holidays and sick leave\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Dutonian Wellness Days \u0026amp;amp; HibernationDuty - companywide paid days off in addition to PTO\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid volunteer time off: 20 hours per year\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Company-wide hack weeks\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Mental wellness programs\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;*Eligibility may vary by role, region, and tenure\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About PagerDuty\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. The PagerDuty Operations Cloud is an AI-powered platform that empowers business resilience and drives operational efficiency for enterprises. With a generative AI assistant at its core, PagerDuty empowers teams to detect and resolve issues in real time, orchestrate complex workflows, and drive continuous improvement across their digital operations. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always-on digital experiences to modern businesses\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty is Great Place to Work-certified™, a Fortune Best Workplace for Millennials, a Fortune Best Medium Workplace, a Fortune Best Workplace in Technology, and a top rated product on TrustRadius and G2.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Go behind-the-scenes on our \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/home\u0026quot;\u0026gt;careers site\u0026lt;/a\u0026gt; and @pagerduty on Instagram.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Additional Information\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status. Your privacy is important to us. By submitting an application, you confirm that you have read and understand PagerDuty\u0026#39;s \u0026lt;a href=\u0026quot;https://www.pagerduty.com/privacy-policy/\u0026quot;\u0026gt;Privacy Policy\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email accommodation@pagerduty.com and we will work with you to meet your accessibility needs.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty uses the E-Verify employment verification program.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4012305004,"name":"Customer Success","child_ids":[4012306004,4012307004,4012308004,4012309004,4012310004,4012311004],"parent_id":null}],"offices":[{"id":4005851004,"name":"Remote (USA)","location":null,"child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/pagerduty/jobs/6007767004","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5159452004,"location":{"name":"Remote (USA - New York City, NY)"},"metadata":[{"id":14493121004,"name":"Stock Plan","value":null,"value_type":"single_select"}],"id":6007767004,"updated_at":"2026-07-14T20:06:55-04:00","requisition_id":"EFY26540","title":"Account Manager - New York","company_name":"PagerDuty","first_published":"2026-06-10T18:17:02-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;PagerDuty (NYSE:PD) is a leader in Digital Operations Management. In an always-on world, organizations of all sizes trust PagerDuty to help them deliver a perfect digital experience to their customers, every time. Teams use PagerDuty to identify issues and opportunities in real time and bring together the right people to fix problems faster and prevent them in the future. Over 13,000 organizations (including 60 of Fortune 100) rely on PagerDuty to succeed with Digital Transformation, Cloud Migration, and DevOps Modernization. Notable customers include GE, Cisco, Genentech, Electronic Arts, Cox Automotive, Netflix, Shopify, Zoom, DoorDash, Lululemon and more. We are expanding rapidly as a platform for Digital Operations Management using AI/ML and Automation and growing our adoption by Development, IT, Customer Service, Security, and other teams across the organization.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;PagerDuty is seeking an Account Manager to join our diverse, customer-focused team! As an Account Manager, you will serve as the primary point of contact for a portfolio of existing SaaS customers, partnering closely with cross-functional teams to deliver exceptional customer outcomes. You will maintain and grow customer relationships, drive product adoption, manage renewals, and identify strategic expansion opportunities that deliver measurable business value. This is an exciting opportunity to blend customer success and sales expertise to help customers realize the full potential of PagerDuty’s platform while driving revenue growth.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The ideal candidate is a proactive relationship builder with strong commercial acumen, a passion for data-driven customer management, and experience with SaaS products and AI-driven insights.\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;KEY RESPONSIBILITIES\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Own a portfolio of existing customers to ensure adoption, value realization, and retention.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop and execute account plans that drive renewals, mitigate churn risk, and uncover expansion opportunities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Present and negotiate renewal proposals, structure multi-year options, and manage contract value through strategic account management.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Monitor customer health using usage analytics, telemetry, and business insights to identify and address risks early.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate cross-functionally with Legal, Sales Operations, and Renewals teams to ensure smooth contracting, forecasting, and reporting processes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain strong product knowledge and deliver consultative guidance to drive configuration optimization and feature adoption.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;BASIC QUALIFICATIONS\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;7+ years of combined customer-facing experience, including Account Management, Customer Success, or Renewals.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;4+ years of proven success managing renewals and growth within a SaaS environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience using Salesforce (SFDC) and analytics tools such as Gainsight, Tableau, or Looker.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bachelor’s degree or equivalent experience.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;PREFERRED QUALIFICATIONS\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated ability to leverage data analytics and health metrics to manage and retain customer accounts.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Prior enterprise sales expertise leveraging MEDDPICC \u0026amp;amp; Value Selling.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working with enterprise software customers or in a DevOps environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong understanding of AI-powered tools and how they can be leveraged to drive efficiency and insight.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven history of achieving revenue and retention goals through consultative account management.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Self-starter with strong collaboration, negotiation, and problem-solving skills.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;The base salary range for this position is \u0026lt;span class=\u0026quot;collapsed-field-text\u0026quot;\u0026gt;$105,000.00 - $125,400.00 USD.\u0026lt;/span\u0026gt;\u0026amp;nbsp;This role may also be eligible for bonus, commission, equity, and/or benefits.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our base salary ranges are determined by role, level, and location. The range, which is subject to change based on primary work location, reflects the minimum and maximum base salary we expect to pay newly hired employees for the position. Within the range, we determine pay for an individual based on a number of factors including market location, job-related knowledge, skills/competencies and experience.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Your recruiter can share more about the specific offerings for this role, as well as the salary range for your primary work location during the hiring process.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Hesitant to apply?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We encourage you to submit your resume even if you don\u0026#39;t meet every requirement. We value potential and consider each candidate\u0026#39;s full professional story. Whether you\u0026#39;re exploring a career change or taking your next step, we look forward to reviewing your application. If this just isn’t the right role or time - sign up for \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/jobalerts\u0026quot;\u0026gt;job alerts\u0026lt;/a\u0026gt;!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Where we work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty operates a hybrid work model with \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/locations\u0026quot;\u0026gt;offices\u0026lt;/a\u0026gt; in 8 major cities: Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. While we offer flexibility within our established locations, we \u0026lt;strong\u0026gt;cannot\u0026lt;/strong\u0026gt; employ candidates residing in:\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location restrictions: \u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;Australia:\u0026lt;/strong\u0026gt; Northern Territory, Queensland, South Australia, Tasmania, Western Australia\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;Canada:\u0026lt;/strong\u0026gt; Alberta, Manitoba, Newfoundland, Northwest Territories, Nunavut, PEI, Quebec, Saskatchewan, Yukon\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;United States:\u0026lt;/strong\u0026gt; Alaska, Hawaii, Iowa, Louisiana, Mississippi, Nebraska, New Mexico, Oklahoma, Rhode Island, South Dakota, West Virginia, Wyoming\u0026lt;br\u0026gt;\u0026lt;em\u0026gt;Candidates must reside in an eligible location, which vary by role.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;How we work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://careers.pagerduty.com/#values\u0026quot;\u0026gt;Our values\u0026lt;/a\u0026gt; guide how we support customers, collaborate with colleagues, develop products, and foster a culture of belonging. They define not just our actions, but what it means to be Dutonian.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;People Leaders at PagerDuty are responsible for creating high performance environments that drive accountability. PagerDuty has four key dimensions that define our Leadership Impact: Lead Self, Lead the Team, Lead the Business, and Lead the Future. Each dimension has three associated competencies to give leaders a shared language for guiding their development, career, promotion, and succession planning discussions. Our Manager Expectations serve as a practical guide for managers to understand their responsibilities, prioritize their efforts, and drive engagement and performance.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What we offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a global organization, our total rewards approach is competitive with industry standards and aligned with local laws and regulations. Learn more, including country-specific offerings, on our \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/global-benefits\u0026quot;\u0026gt;benefits site\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your package may include:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive salary\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comprehensive benefits package\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible work arrangements\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Company equity*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;ESPP (Employee Stock Purchase Program)*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Retirement or pension plan*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Generous paid vacation time\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid holidays and sick leave\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Dutonian Wellness Days \u0026amp;amp; HibernationDuty - companywide paid days off in addition to PTO\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid volunteer time off: 20 hours per year\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Company-wide hack weeks\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Mental wellness programs\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;*Eligibility may vary by role, region, and tenure\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About PagerDuty\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. The PagerDuty Operations Cloud is an AI-powered platform that empowers business resilience and drives operational efficiency for enterprises. With a generative AI assistant at its core, PagerDuty empowers teams to detect and resolve issues in real time, orchestrate complex workflows, and drive continuous improvement across their digital operations. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always-on digital experiences to modern businesses\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty is Great Place to Work-certified™, a Fortune Best Workplace for Millennials, a Fortune Best Medium Workplace, a Fortune Best Workplace in Technology, and a top rated product on TrustRadius and G2.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Go behind-the-scenes on our \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/home\u0026quot;\u0026gt;careers site\u0026lt;/a\u0026gt; and @pagerduty on Instagram.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Additional Information\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status. Your privacy is important to us. By submitting an application, you confirm that you have read and understand PagerDuty\u0026#39;s \u0026lt;a href=\u0026quot;https://www.pagerduty.com/privacy-policy/\u0026quot;\u0026gt;Privacy Policy\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email accommodation@pagerduty.com and we will work with you to meet your accessibility needs.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty uses the E-Verify employment verification program.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4012305004,"name":"Customer Success","child_ids":[4012306004,4012307004,4012308004,4012309004,4012310004,4012311004],"parent_id":null}],"offices":[{"id":4005851004,"name":"Remote (USA)","location":null,"child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/pagerduty/jobs/5818237004","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":null,"location":{"name":"Remote (USA)"},"metadata":[{"id":14493121004,"name":"Stock Plan","value":null,"value_type":"single_select"}],"id":5818237004,"updated_at":"2026-07-14T23:15:41-04:00","requisition_id":null,"title":"Account Manager (US)","company_name":"PagerDuty","first_published":"2026-03-03T16:14:24-05:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;PagerDuty (NYSE:PD) is a leader in Digital Operations Management. In an always-on world, organizations of all sizes trust PagerDuty to help them deliver a perfect digital experience to their customers, every time. Teams use PagerDuty to identify issues and opportunities in real time and bring together the right people to fix problems faster and prevent them in the future. Over 13,000 organizations (including 60 of Fortune 100) rely on PagerDuty to succeed with Digital Transformation, Cloud Migration, and DevOps Modernization. Notable customers include GE, Cisco, Genentech, Electronic Arts, Cox Automotive, Netflix, Shopify, Zoom, DoorDash, Lululemon and more. We are expanding rapidly as a platform for Digital Operations Management using AI/ML and Automation and growing our adoption by Development, IT, Customer Service, Security, and other teams across the organization.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;PagerDuty is seeking an Account Manager to join our diverse, customer-focused team! As an Account Manager, you will serve as the primary point of contact for a portfolio of existing SaaS customers, partnering closely with cross-functional teams to deliver exceptional customer outcomes. You will maintain and grow customer relationships, drive product adoption, manage renewals, and identify strategic expansion opportunities that deliver measurable business value. This is an exciting opportunity to blend customer success and sales expertise to help customers realize the full potential of PagerDuty’s platform while driving revenue growth.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The ideal candidate is a proactive relationship builder with strong commercial acumen, a passion for data-driven customer management, and experience with SaaS products and AI-driven insights.\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;KEY RESPONSIBILITIES\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Own a portfolio of existing customers to ensure adoption, value realization, and retention.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop and execute account plans that drive renewals, mitigate churn risk, and uncover expansion opportunities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Present and negotiate renewal proposals, structure multi-year options, and manage contract value through strategic account management.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Monitor customer health using usage analytics, telemetry, and business insights to identify and address risks early.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate cross-functionally with Legal, Sales Operations, and Renewals teams to ensure smooth contracting, forecasting, and reporting processes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain strong product knowledge and deliver consultative guidance to drive configuration optimization and feature adoption.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;BASIC QUALIFICATIONS\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;7+ years of combined customer-facing experience, including Account Management, Customer Success, or Renewals.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;4+ years of proven success managing renewals and growth within a SaaS environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience using Salesforce (SFDC) and analytics tools such as Gainsight, Tableau, or Looker.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bachelor’s degree or equivalent experience.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;PREFERRED QUALIFICATIONS\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated ability to leverage data analytics and health metrics to manage and retain customer accounts.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Prior enterprise sales expertise leveraging MEDDPICC \u0026amp;amp; Value Selling.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working with enterprise software customers or in a DevOps environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong understanding of AI-powered tools and how they can be leveraged to drive efficiency and insight.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven history of achieving revenue and retention goals through consultative account management.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Self-starter with strong collaboration, negotiation, and problem-solving skills.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Hesitant to apply?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We encourage you to submit your resume even if you don\u0026#39;t meet every requirement. We value potential and consider each candidate\u0026#39;s full professional story. Whether you\u0026#39;re exploring a career change or taking your next step, we look forward to reviewing your application. If this just isn’t the right role or time - sign up for \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/jobalerts\u0026quot;\u0026gt;job alerts\u0026lt;/a\u0026gt;!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Where we work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty operates a hybrid work model with \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/locations\u0026quot;\u0026gt;offices\u0026lt;/a\u0026gt; in 8 major cities: Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. While we offer flexibility within our established locations, we \u0026lt;strong\u0026gt;cannot\u0026lt;/strong\u0026gt; employ candidates residing in:\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location restrictions: \u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;Australia:\u0026lt;/strong\u0026gt; Northern Territory, Queensland, South Australia, Tasmania, Western Australia\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;Canada:\u0026lt;/strong\u0026gt; Alberta, Manitoba, Newfoundland, Northwest Territories, Nunavut, PEI, Quebec, Saskatchewan, Yukon\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;United States:\u0026lt;/strong\u0026gt; Alaska, Hawaii, Iowa, Louisiana, Mississippi, Nebraska, New Mexico, Oklahoma, Rhode Island, South Dakota, West Virginia, Wyoming\u0026lt;br\u0026gt;\u0026lt;em\u0026gt;Candidates must reside in an eligible location, which vary by role.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;How we work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://careers.pagerduty.com/#values\u0026quot;\u0026gt;Our values\u0026lt;/a\u0026gt; guide how we support customers, collaborate with colleagues, develop products, and foster a culture of belonging. They define not just our actions, but what it means to be Dutonian.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;People Leaders at PagerDuty are responsible for creating high performance environments that drive accountability. PagerDuty has four key dimensions that define our Leadership Impact: Lead Self, Lead the Team, Lead the Business, and Lead the Future. Each dimension has three associated competencies to give leaders a shared language for guiding their development, career, promotion, and succession planning discussions. Our Manager Expectations serve as a practical guide for managers to understand their responsibilities, prioritize their efforts, and drive engagement and performance.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What we offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a global organization, our total rewards approach is competitive with industry standards and aligned with local laws and regulations. Learn more, including country-specific offerings, on our \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/global-benefits\u0026quot;\u0026gt;benefits site\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your package may include:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive salary\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comprehensive benefits package\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible work arrangements\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Company equity*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;ESPP (Employee Stock Purchase Program)*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Retirement or pension plan*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Generous paid vacation time\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid holidays and sick leave\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Dutonian Wellness Days \u0026amp;amp; HibernationDuty - companywide paid days off in addition to PTO\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid volunteer time off: 20 hours per year\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Company-wide hack weeks\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Mental wellness programs\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;*Eligibility may vary by role, region, and tenure\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About PagerDuty\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. The PagerDuty Operations Cloud is an AI-powered platform that empowers business resilience and drives operational efficiency for enterprises. With a generative AI assistant at its core, PagerDuty empowers teams to detect and resolve issues in real time, orchestrate complex workflows, and drive continuous improvement across their digital operations. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always-on digital experiences to modern businesses\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty is Great Place to Work-certified™, a Fortune Best Workplace for Millennials, a Fortune Best Medium Workplace, a Fortune Best Workplace in Technology, and a top rated product on TrustRadius and G2.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Go behind-the-scenes on our \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/home\u0026quot;\u0026gt;careers site\u0026lt;/a\u0026gt; and @pagerduty on Instagram.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Additional Information\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status. Your privacy is important to us. By submitting an application, you confirm that you have read and understand PagerDuty\u0026#39;s \u0026lt;a href=\u0026quot;https://www.pagerduty.com/privacy-policy/\u0026quot;\u0026gt;Privacy Policy\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email accommodation@pagerduty.com and we will work with you to meet your accessibility needs.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty uses the E-Verify employment verification program.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4012305004,"name":"Customer Success","child_ids":[4012306004,4012307004,4012308004,4012309004,4012310004,4012311004],"parent_id":null}],"offices":[],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/pagerduty/jobs/5831509004","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":null,"location":{"name":"Atlanta"},"metadata":[{"id":14493121004,"name":"Stock Plan","value":null,"value_type":"single_select"}],"id":5831509004,"updated_at":"2026-07-06T21:36:01-04:00","requisition_id":null,"title":"Business Development Representative - ATL","company_name":"PagerDuty","first_published":"2026-03-18T12:17:15-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;PagerDuty (NYSE:PD) is a leader in Digital Operations Management. In an always-on world, organizations of all sizes trust PagerDuty to help them deliver a perfect digital experience to their customers, every time. Teams use PagerDuty to identify issues and opportunities in real time and bring together the right people to fix problems faster and prevent them in the future. Over 13,000 organizations (including 60 of Fortune 100) rely on PagerDuty to succeed with Digital Transformation, Cloud Migration, and DevOps Modernization. Notable customers include GE, Cisco, Genentech, Electronic Arts, Cox Automotive, Netflix, Shopify, Zoom, DoorDash, Lululemon and more. We are expanding rapidly as a platform for Digital Operations Management using AI/ML and Automation and growing our adoption by Development, IT, Customer Service, Security, and other teams across the organization.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Overview Of The Role\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty is seeking a Business Development Representative to join our diverse, customer-focused team! As Business Development Representative, you will report to a Manager of Sales Development and as part of a dynamic team, you\u0026#39;ll collaborate closely with our talented Account Executives, fueling their pipelines with promising leads and conquering territories together. Imagine the thrill of diving into the heart of the sales cycle, exploring every aspect and seizing captivating opportunities. With our fast-paced, high-volume environment, your energy will soar, and your organizational skills will shine like never before.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Get ready for an exhilarating adventure as a member of the PagerDuty Business Development team! You\u0026#39;ll be at the forefront of our Sales department, representing the prestigious PagerDuty brand and serving as the initial point of contact for our target accounts. Your role will be to ignite their interest through a modern approach to outbound prospecting, nurturing, educating and captivating them with the incredible value of PagerDuty\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This isn\u0026#39;t just a job—it\u0026#39;s an extraordinary chance to unleash your potential, make a significant impact, and be a true sales champion. Are you ready to embrace this exciting journey with us? Join PagerDuty\u0026#39;s Business Development team and prepare for an adventure like no other!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Key Responsibilities:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Value Selling-\u0026amp;nbsp; focus on highlighting the unique PD value and benefit our products and services can provide to a customer. It goes beyond just features and price, emphasizing the impact and solutions that address the customer\u0026#39;s specific needs or challenge\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Effectively communicate PagerDuty\u0026#39;s business value proposition to evaluate interest in making a purchase, demonstrating a strong passion for transformation and innovation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Quickly adapting to the Command of the Message (COM) selling model and employing solution selling/customer-centric sales method\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Sales Effectiveness- Establishing, overseeing and maintaining genuine connections with customers\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Consistently achieve sales goals, maintaining a proven track record of success.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exhibit strong collaboration and time management skills to maximize efficiency and productivity.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Sales Execution- Ensuring that one’s own and other’s work and information are complete and accurate; careful preparation for meetings and presentations; following up with others to ensure that agreements and commitments have been fulfilled to contribute to PagerDuty\u0026#39;s long-term strategic initiatives\u0026quot;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Utilize best practices in account development to strategically target enterprise accounts, leveraging various communication channels such as phone, email, video, and social technologies.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Employ a discovery process to engage in conversations with practitioners and management levels of our target accounts\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficiently use Salesforce, Sales Navigator, Outreach and Demandbase to optimize sales activities and focus.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Basic Qualifications:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Strong communication and interpersonal skills to effectively engage with potential customers and build relationships.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong organizational skills to manage and prioritize multiple leads and opportunities effectively.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Adaptability and resilience to thrive in a fast-paced and dynamic sales environment.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Passion for technology\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;1-2 Years experience in outbound prospecting\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Preferred Qualifications:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Prior sales development experience preferred\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience using salesforce.com preferred\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;BA/BS Degree\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Hesitant to apply?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We encourage you to submit your resume even if you don\u0026#39;t meet every requirement. We value potential and consider each candidate\u0026#39;s full professional story. Whether you\u0026#39;re exploring a career change or taking your next step, we look forward to reviewing your application. If this just isn’t the right role or time - sign up for \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/jobalerts\u0026quot;\u0026gt;job alerts\u0026lt;/a\u0026gt;!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Where we work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty operates a hybrid work model with \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/locations\u0026quot;\u0026gt;offices\u0026lt;/a\u0026gt; in 8 major cities: Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. While we offer flexibility within our established locations, we \u0026lt;strong\u0026gt;cannot\u0026lt;/strong\u0026gt; employ candidates residing in:\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location restrictions: \u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;Australia:\u0026lt;/strong\u0026gt; Northern Territory, Queensland, South Australia, Tasmania, Western Australia\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;Canada:\u0026lt;/strong\u0026gt; Alberta, Manitoba, Newfoundland, Northwest Territories, Nunavut, PEI, Quebec, Saskatchewan, Yukon\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;United States:\u0026lt;/strong\u0026gt; Alaska, Hawaii, Iowa, Louisiana, Mississippi, Nebraska, New Mexico, Oklahoma, Rhode Island, South Dakota, West Virginia, Wyoming\u0026lt;br\u0026gt;\u0026lt;em\u0026gt;Candidates must reside in an eligible location, which vary by role.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;How we work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://careers.pagerduty.com/#values\u0026quot;\u0026gt;Our values\u0026lt;/a\u0026gt; guide how we support customers, collaborate with colleagues, develop products, and foster a culture of belonging. They define not just our actions, but what it means to be Dutonian.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;People Leaders at PagerDuty are responsible for creating high performance environments that drive accountability. PagerDuty has four key dimensions that define our Leadership Impact: Lead Self, Lead the Team, Lead the Business, and Lead the Future. Each dimension has three associated competencies to give leaders a shared language for guiding their development, career, promotion, and succession planning discussions. Our Manager Expectations serve as a practical guide for managers to understand their responsibilities, prioritize their efforts, and drive engagement and performance.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What we offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a global organization, our total rewards approach is competitive with industry standards and aligned with local laws and regulations. Learn more, including country-specific offerings, on our \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/global-benefits\u0026quot;\u0026gt;benefits site\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your package may include:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive salary\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comprehensive benefits package\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible work arrangements\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Company equity*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;ESPP (Employee Stock Purchase Program)*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Retirement or pension plan*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Generous paid vacation time\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid holidays and sick leave\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Dutonian Wellness Days \u0026amp;amp; HibernationDuty - companywide paid days off in addition to PTO\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid volunteer time off: 20 hours per year\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Company-wide hack weeks\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Mental wellness programs\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;*Eligibility may vary by role, region, and tenure\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About PagerDuty\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. The PagerDuty Operations Cloud is an AI-powered platform that empowers business resilience and drives operational efficiency for enterprises. With a generative AI assistant at its core, PagerDuty empowers teams to detect and resolve issues in real time, orchestrate complex workflows, and drive continuous improvement across their digital operations. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always-on digital experiences to modern businesses\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty is Great Place to Work-certified™, a Fortune Best Workplace for Millennials, a Fortune Best Medium Workplace, a Fortune Best Workplace in Technology, and a top rated product on TrustRadius and G2.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Go behind-the-scenes on our \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/home\u0026quot;\u0026gt;careers site\u0026lt;/a\u0026gt; and @pagerduty on Instagram.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Additional Information\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status. Your privacy is important to us. By submitting an application, you confirm that you have read and understand PagerDuty\u0026#39;s \u0026lt;a href=\u0026quot;https://www.pagerduty.com/privacy-policy/\u0026quot;\u0026gt;Privacy Policy\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email accommodation@pagerduty.com and we will work with you to meet your accessibility needs.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty uses the E-Verify employment verification program.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4012303004,"name":"Sales","child_ids":[4012321004,4012320004,4012319004,4012318004,4012317004,4012316004,4012315004,4012314004,4012313004],"parent_id":null}],"offices":[],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/pagerduty/jobs/5831506004","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":null,"location":{"name":"San Francisco"},"metadata":[{"id":14493121004,"name":"Stock Plan","value":null,"value_type":"single_select"}],"id":5831506004,"updated_at":"2026-07-06T21:36:01-04:00","requisition_id":null,"title":"Business Development Representative - SF","company_name":"PagerDuty","first_published":"2026-03-18T12:15:46-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;PagerDuty (NYSE:PD) is a leader in Digital Operations Management. In an always-on world, organizations of all sizes trust PagerDuty to help them deliver a perfect digital experience to their customers, every time. Teams use PagerDuty to identify issues and opportunities in real time and bring together the right people to fix problems faster and prevent them in the future. Over 13,000 organizations (including 60 of Fortune 100) rely on PagerDuty to succeed with Digital Transformation, Cloud Migration, and DevOps Modernization. Notable customers include GE, Cisco, Genentech, Electronic Arts, Cox Automotive, Netflix, Shopify, Zoom, DoorDash, Lululemon and more. We are expanding rapidly as a platform for Digital Operations Management using AI/ML and Automation and growing our adoption by Development, IT, Customer Service, Security, and other teams across the organization.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Overview Of The Role\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty is seeking a Business Development Representative to join our diverse, customer-focused team! As Business Development Representative, you will report to a Manager of Sales Development and as part of a dynamic team, you\u0026#39;ll collaborate closely with our talented Account Executives, fueling their pipelines with promising leads and conquering territories together. Imagine the thrill of diving into the heart of the sales cycle, exploring every aspect and seizing captivating opportunities. With our fast-paced, high-volume environment, your energy will soar, and your organizational skills will shine like never before.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Get ready for an exhilarating adventure as a member of the PagerDuty Business Development team! You\u0026#39;ll be at the forefront of our Sales department, representing the prestigious PagerDuty brand and serving as the initial point of contact for our target accounts. Your role will be to ignite their interest through a modern approach to outbound prospecting, nurturing, educating and captivating them with the incredible value of PagerDuty\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This isn\u0026#39;t just a job—it\u0026#39;s an extraordinary chance to unleash your potential, make a significant impact, and be a true sales champion. Are you ready to embrace this exciting journey with us? Join PagerDuty\u0026#39;s Business Development team and prepare for an adventure like no other!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Key Responsibilities:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Value Selling-\u0026amp;nbsp; focus on highlighting the unique PD value and benefit our products and services can provide to a customer. It goes beyond just features and price, emphasizing the impact and solutions that address the customer\u0026#39;s specific needs or challenge\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Effectively communicate PagerDuty\u0026#39;s business value proposition to evaluate interest in making a purchase, demonstrating a strong passion for transformation and innovation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Quickly adapting to the Command of the Message (COM) selling model and employing solution selling/customer-centric sales method\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Sales Effectiveness- Establishing, overseeing and maintaining genuine connections with customers\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Consistently achieve sales goals, maintaining a proven track record of success.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exhibit strong collaboration and time management skills to maximize efficiency and productivity.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Sales Execution- Ensuring that one’s own and other’s work and information are complete and accurate; careful preparation for meetings and presentations; following up with others to ensure that agreements and commitments have been fulfilled to contribute to PagerDuty\u0026#39;s long-term strategic initiatives\u0026quot;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Utilize best practices in account development to strategically target enterprise accounts, leveraging various communication channels such as phone, email, video, and social technologies.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Employ a discovery process to engage in conversations with practitioners and management levels of our target accounts\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficiently use Salesforce, Sales Navigator, Outreach and Demandbase to optimize sales activities and focus.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Basic Qualifications:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Strong communication and interpersonal skills to effectively engage with potential customers and build relationships.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong organizational skills to manage and prioritize multiple leads and opportunities effectively.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Adaptability and resilience to thrive in a fast-paced and dynamic sales environment.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Passion for technology\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;1-2 Years experience in outbound prospecting\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Preferred Qualifications:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Prior sales development experience preferred\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience using salesforce.com preferred\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;BA/BS Degree\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Hesitant to apply?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We encourage you to submit your resume even if you don\u0026#39;t meet every requirement. We value potential and consider each candidate\u0026#39;s full professional story. Whether you\u0026#39;re exploring a career change or taking your next step, we look forward to reviewing your application. If this just isn’t the right role or time - sign up for \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/jobalerts\u0026quot;\u0026gt;job alerts\u0026lt;/a\u0026gt;!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Where we work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty operates a hybrid work model with \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/locations\u0026quot;\u0026gt;offices\u0026lt;/a\u0026gt; in 8 major cities: Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. While we offer flexibility within our established locations, we \u0026lt;strong\u0026gt;cannot\u0026lt;/strong\u0026gt; employ candidates residing in:\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location restrictions: \u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;Australia:\u0026lt;/strong\u0026gt; Northern Territory, Queensland, South Australia, Tasmania, Western Australia\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;Canada:\u0026lt;/strong\u0026gt; Alberta, Manitoba, Newfoundland, Northwest Territories, Nunavut, PEI, Quebec, Saskatchewan, Yukon\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;United States:\u0026lt;/strong\u0026gt; Alaska, Hawaii, Iowa, Louisiana, Mississippi, Nebraska, New Mexico, Oklahoma, Rhode Island, South Dakota, West Virginia, Wyoming\u0026lt;br\u0026gt;\u0026lt;em\u0026gt;Candidates must reside in an eligible location, which vary by role.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;How we work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://careers.pagerduty.com/#values\u0026quot;\u0026gt;Our values\u0026lt;/a\u0026gt; guide how we support customers, collaborate with colleagues, develop products, and foster a culture of belonging. They define not just our actions, but what it means to be Dutonian.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;People Leaders at PagerDuty are responsible for creating high performance environments that drive accountability. PagerDuty has four key dimensions that define our Leadership Impact: Lead Self, Lead the Team, Lead the Business, and Lead the Future. Each dimension has three associated competencies to give leaders a shared language for guiding their development, career, promotion, and succession planning discussions. Our Manager Expectations serve as a practical guide for managers to understand their responsibilities, prioritize their efforts, and drive engagement and performance.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What we offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a global organization, our total rewards approach is competitive with industry standards and aligned with local laws and regulations. Learn more, including country-specific offerings, on our \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/global-benefits\u0026quot;\u0026gt;benefits site\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your package may include:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive salary\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comprehensive benefits package\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible work arrangements\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Company equity*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;ESPP (Employee Stock Purchase Program)*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Retirement or pension plan*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Generous paid vacation time\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid holidays and sick leave\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Dutonian Wellness Days \u0026amp;amp; HibernationDuty - companywide paid days off in addition to PTO\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid volunteer time off: 20 hours per year\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Company-wide hack weeks\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Mental wellness programs\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;*Eligibility may vary by role, region, and tenure\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About PagerDuty\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. The PagerDuty Operations Cloud is an AI-powered platform that empowers business resilience and drives operational efficiency for enterprises. With a generative AI assistant at its core, PagerDuty empowers teams to detect and resolve issues in real time, orchestrate complex workflows, and drive continuous improvement across their digital operations. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always-on digital experiences to modern businesses\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty is Great Place to Work-certified™, a Fortune Best Workplace for Millennials, a Fortune Best Medium Workplace, a Fortune Best Workplace in Technology, and a top rated product on TrustRadius and G2.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Go behind-the-scenes on our \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/home\u0026quot;\u0026gt;careers site\u0026lt;/a\u0026gt; and @pagerduty on Instagram.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Additional Information\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status. Your privacy is important to us. By submitting an application, you confirm that you have read and understand PagerDuty\u0026#39;s \u0026lt;a href=\u0026quot;https://www.pagerduty.com/privacy-policy/\u0026quot;\u0026gt;Privacy Policy\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email accommodation@pagerduty.com and we will work with you to meet your accessibility needs.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty uses the E-Verify employment verification program.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4012303004,"name":"Sales","child_ids":[4012321004,4012320004,4012319004,4012318004,4012317004,4012316004,4012315004,4012314004,4012313004],"parent_id":null}],"offices":[],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/pagerduty/jobs/6007077004","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5159104004,"location":{"name":"Remote (USA - Chicago, IL); Remote (USA)"},"metadata":[{"id":14493121004,"name":"Stock Plan","value":null,"value_type":"single_select"}],"id":6007077004,"updated_at":"2026-07-14T20:14:01-04:00","requisition_id":"EFY26538","title":"Enterprise Account Executive, Chicago","company_name":"PagerDuty","first_published":"2026-06-08T09:31:04-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;PagerDuty (NYSE:PD) is a leader in Digital Operations Management. In an always-on world, organizations of all sizes trust PagerDuty to help them deliver a perfect digital experience to their customers, every time. Teams use PagerDuty to identify issues and opportunities in real time and bring together the right people to fix problems faster and prevent them in the future. Over 13,000 organizations (including 60 of Fortune 100) rely on PagerDuty to succeed with Digital Transformation, Cloud Migration, and DevOps Modernization. Notable customers include GE, Cisco, Genentech, Electronic Arts, Cox Automotive, Netflix, Shopify, Zoom, DoorDash, Lululemon and more. We are expanding rapidly as a platform for Digital Operations Management using AI/ML and Automation and growing our adoption by Development, IT, Customer Service, Security, and other teams across the organization.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;PagerDuty is seeking an Account Executive (AE) to join our high-performing, customer-focused team! As an Account Executive, you will drive growth and expansion within an established customer portfolio, combining strategic account management with consultative enterprise selling. You’ll partner with C-level executives and key stakeholders to deliver measurable outcomes through Operations Cloud conversions and multi-product adoption. This is an exciting opportunity to shape the customer’s journey, close high-value deals, and accelerate PagerDuty’s growth in the enterprise market.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The ideal candidate is a relationship-driven sales professional who thrives in complex deal cycles, excels at executive engagement, and is passionate about delivering customer impact through innovative SaaS solutions.\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;KEY RESPONSIBILITIES\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Own and grow a defined set of enterprise accounts by driving upsell, cross-sell, and expansion opportunities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build and maintain trusted executive relationships through regular in-person engagement and consultative selling.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop and execute strategic account plans to identify growth areas, expansion pathways, and competitive positioning.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive adoption of PagerDuty’s Operations Cloud by articulating clear business value and ROI.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Execute complex, multi-product sales motions and partner with Solution Consultants for technical validation and proof-of-concept activities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain accurate forecasts and a disciplined pipeline in Salesforce using the MEDDICC framework.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with Customer Success, Product Management, and Renewals teams to ensure customer satisfaction and long-term retention.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;BASIC QUALIFICATIONS\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;8+ years of experience in B2B sales, account management, or expansion roles within SaaS or cloud software.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven success managing a quota in complex, long-cycle enterprise sales.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated experience selling to and influencing C-level executives.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficiency with Salesforce (SFDC) for pipeline management and forecasting.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bachelor’s degree or equivalent experience.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;PREFERRED QUALIFICATIONS\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Prior enterprise sales expertise leveraging MEDDPICC \u0026amp;amp; Value Selling.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience managing high-value accounts\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Track record of success with multi-product sales and solution-based selling models.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong understanding of enterprise software ecosystems, Operations Cloud, or DevOps environments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strategic thinker with exceptional communication, negotiation, and relationship-building skills.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;DETAILS\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;The base salary range for this position is 130,000 - 154,000 USE. This role may also be eligible for bonus, commission, equity, and/or benefits.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our base salary ranges are determined by role, level, and location. The range, which is subject to change based on primary work location, reflects the minimum and maximum base salary we expect to pay newly hired employees for the position. Within the range, we determine pay for an individual based on a number of factors including market location, job-related knowledge, skills/competencies and experience.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Your recruiter can share more about the specific offerings for this role, as well as the salary range for your primary work location during the hiring process.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Hesitant to apply?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We encourage you to submit your resume even if you don\u0026#39;t meet every requirement. We value potential and consider each candidate\u0026#39;s full professional story. Whether you\u0026#39;re exploring a career change or taking your next step, we look forward to reviewing your application. If this just isn’t the right role or time - sign up for \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/jobalerts\u0026quot;\u0026gt;job alerts\u0026lt;/a\u0026gt;!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Where we work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty operates a hybrid work model with \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/locations\u0026quot;\u0026gt;offices\u0026lt;/a\u0026gt; in 8 major cities: Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. While we offer flexibility within our established locations, we \u0026lt;strong\u0026gt;cannot\u0026lt;/strong\u0026gt; employ candidates residing in:\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location restrictions: \u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;Australia:\u0026lt;/strong\u0026gt; Northern Territory, Queensland, South Australia, Tasmania, Western Australia\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;Canada:\u0026lt;/strong\u0026gt; Alberta, Manitoba, Newfoundland, Northwest Territories, Nunavut, PEI, Quebec, Saskatchewan, Yukon\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;United States:\u0026lt;/strong\u0026gt; Alaska, Hawaii, Iowa, Louisiana, Mississippi, Nebraska, New Mexico, Oklahoma, Rhode Island, South Dakota, West Virginia, Wyoming\u0026lt;br\u0026gt;\u0026lt;em\u0026gt;Candidates must reside in an eligible location, which vary by role.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;How we work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://careers.pagerduty.com/#values\u0026quot;\u0026gt;Our values\u0026lt;/a\u0026gt; guide how we support customers, collaborate with colleagues, develop products, and foster a culture of belonging. They define not just our actions, but what it means to be Dutonian.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;People Leaders at PagerDuty are responsible for creating high performance environments that drive accountability. PagerDuty has four key dimensions that define our Leadership Impact: Lead Self, Lead the Team, Lead the Business, and Lead the Future. Each dimension has three associated competencies to give leaders a shared language for guiding their development, career, promotion, and succession planning discussions. Our Manager Expectations serve as a practical guide for managers to understand their responsibilities, prioritize their efforts, and drive engagement and performance.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What we offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a global organization, our total rewards approach is competitive with industry standards and aligned with local laws and regulations. Learn more, including country-specific offerings, on our \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/global-benefits\u0026quot;\u0026gt;benefits site\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your package may include:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive salary\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comprehensive benefits package\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible work arrangements\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Company equity*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;ESPP (Employee Stock Purchase Program)*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Retirement or pension plan*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Generous paid vacation time\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid holidays and sick leave\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Dutonian Wellness Days \u0026amp;amp; HibernationDuty - companywide paid days off in addition to PTO\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid volunteer time off: 20 hours per year\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Company-wide hack weeks\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Mental wellness programs\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;*Eligibility may vary by role, region, and tenure\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About PagerDuty\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. The PagerDuty Operations Cloud is an AI-powered platform that empowers business resilience and drives operational efficiency for enterprises. With a generative AI assistant at its core, PagerDuty empowers teams to detect and resolve issues in real time, orchestrate complex workflows, and drive continuous improvement across their digital operations. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always-on digital experiences to modern businesses\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty is Great Place to Work-certified™, a Fortune Best Workplace for Millennials, a Fortune Best Medium Workplace, a Fortune Best Workplace in Technology, and a top rated product on TrustRadius and G2.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Go behind-the-scenes on our \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/home\u0026quot;\u0026gt;careers site\u0026lt;/a\u0026gt; and @pagerduty on Instagram.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Additional Information\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status. Your privacy is important to us. By submitting an application, you confirm that you have read and understand PagerDuty\u0026#39;s \u0026lt;a href=\u0026quot;https://www.pagerduty.com/privacy-policy/\u0026quot;\u0026gt;Privacy Policy\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email accommodation@pagerduty.com and we will work with you to meet your accessibility needs.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty uses the E-Verify employment verification program.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4012320004,"name":"Enterprise Sales","child_ids":[],"parent_id":4012303004}],"offices":[{"id":4005851004,"name":"Remote (USA)","location":null,"child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/pagerduty/jobs/6111197004","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5183851004,"location":{"name":"London"},"metadata":[{"id":14493121004,"name":"Stock Plan","value":"New Hire Stock - Shares","value_type":"single_select"}],"id":6111197004,"updated_at":"2026-07-16T09:57:49-04:00","requisition_id":"EFY27560","title":"Enterprise Account Executive, London","company_name":"PagerDuty","first_published":"2026-07-13T10:11:19-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;PagerDuty (NYSE:PD) is a leader in Digital Operations Management. In an always-on world, organizations of all sizes trust PagerDuty to help them deliver a perfect digital experience to their customers, every time. Teams use PagerDuty to identify issues and opportunities in real time and bring together the right people to fix problems faster and prevent them in the future. Over 13,000 organizations (including 60 of Fortune 100) rely on PagerDuty to succeed with Digital Transformation, Cloud Migration, and DevOps Modernization. Notable customers include GE, Cisco, Genentech, Electronic Arts, Cox Automotive, Netflix, Shopify, Zoom, DoorDash, Lululemon and more. We are expanding rapidly as a platform for Digital Operations Management using AI/ML and Automation and growing our adoption by Development, IT, Customer Service, Security, and other teams across the organization.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;PagerDuty is seeking an Account Executive (AE) to join our high-performing, customer-focused team! As an Account Executive, you will drive growth and expansion within an established customer portfolio, and territory, combining strategic account management with consultative enterprise selling. You’ll partner with C-level executives and key stakeholders to deliver measurable outcomes through Operations Cloud conversions and multi-product adoption. This is an exciting opportunity to shape the customer’s journey, close high-value deals, and accelerate PagerDuty’s growth in the enterprise market.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The ideal candidate is a relationship-driven sales professional who thrives in complex deal cycles, excels at executive engagement, and is passionate about delivering customer impact through innovative SaaS solutions.\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;KEY RESPONSIBILITIES\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Own and grow a defined set of enterprise accounts by driving upsell, cross-sell, and expansion opportunities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build and maintain trusted executive relationships through regular in-person engagement and consultative selling.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop and execute strategic account plans to identify growth areas, expansion pathways, and competitive positioning.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive adoption of PagerDuty’s Operations Cloud by articulating clear business value and ROI.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Execute complex, multi-product sales motions and partner with Solution Consultants for technical validation and proof-of-concept activities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain accurate forecasts and a disciplined pipeline in Salesforce using the MEDDICC framework.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with Customer Success, Product Management, and Renewals teams to ensure customer satisfaction and long-term retention.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;BASIC QUALIFICATIONS\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;8+ years of experience in enterprise B2B sales, account management, or expansion roles within SaaS or cloud software.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven success managing a quota in complex, long-cycle enterprise sales.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated experience selling to and influencing C-level executives.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficiency with Salesforce (SFDC) for pipeline management and forecasting.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bachelor’s degree or equivalent experience.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;PREFERRED QUALIFICATIONS\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Prior enterprise sales expertise leveraging MEDDPICC \u0026amp;amp; Value Selling.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience managing high-value accounts\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Track record of success with multi-product sales and solution-based selling models.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong understanding of enterprise software ecosystems, Operations Cloud, or DevOps environments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strategic thinker with exceptional communication, negotiation, and relationship-building skills.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Hesitant to apply?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We encourage you to submit your resume even if you don\u0026#39;t meet every requirement. We value potential and consider each candidate\u0026#39;s full professional story. Whether you\u0026#39;re exploring a career change or taking your next step, we look forward to reviewing your application. If this just isn’t the right role or time - sign up for \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/jobalerts\u0026quot;\u0026gt;job alerts\u0026lt;/a\u0026gt;!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Where we work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty operates a hybrid work model with \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/locations\u0026quot;\u0026gt;offices\u0026lt;/a\u0026gt; in 8 major cities: Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. While we offer flexibility within our established locations, we \u0026lt;strong\u0026gt;cannot\u0026lt;/strong\u0026gt; employ candidates residing in:\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location restrictions: \u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;Australia:\u0026lt;/strong\u0026gt; Northern Territory, Queensland, South Australia, Tasmania, Western Australia\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;Canada:\u0026lt;/strong\u0026gt; Alberta, Manitoba, Newfoundland, Northwest Territories, Nunavut, PEI, Quebec, Saskatchewan, Yukon\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;United States:\u0026lt;/strong\u0026gt; Alaska, Hawaii, Iowa, Louisiana, Mississippi, Nebraska, New Mexico, Oklahoma, Rhode Island, South Dakota, West Virginia, Wyoming\u0026lt;br\u0026gt;\u0026lt;em\u0026gt;Candidates must reside in an eligible location, which vary by role.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;How we work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://careers.pagerduty.com/#values\u0026quot;\u0026gt;Our values\u0026lt;/a\u0026gt; guide how we support customers, collaborate with colleagues, develop products, and foster a culture of belonging. They define not just our actions, but what it means to be Dutonian.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;People Leaders at PagerDuty are responsible for creating high performance environments that drive accountability. PagerDuty has four key dimensions that define our Leadership Impact: Lead Self, Lead the Team, Lead the Business, and Lead the Future. Each dimension has three associated competencies to give leaders a shared language for guiding their development, career, promotion, and succession planning discussions. Our Manager Expectations serve as a practical guide for managers to understand their responsibilities, prioritize their efforts, and drive engagement and performance.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What we offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a global organization, our total rewards approach is competitive with industry standards and aligned with local laws and regulations. Learn more, including country-specific offerings, on our \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/global-benefits\u0026quot;\u0026gt;benefits site\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your package may include:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive salary\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comprehensive benefits package\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible work arrangements\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Company equity*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;ESPP (Employee Stock Purchase Program)*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Retirement or pension plan*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Generous paid vacation time\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid holidays and sick leave\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Dutonian Wellness Days \u0026amp;amp; HibernationDuty - companywide paid days off in addition to PTO\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid volunteer time off: 20 hours per year\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Company-wide hack weeks\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Mental wellness programs\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;*Eligibility may vary by role, region, and tenure\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About PagerDuty\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. The PagerDuty Operations Cloud is an AI-powered platform that empowers business resilience and drives operational efficiency for enterprises. With a generative AI assistant at its core, PagerDuty empowers teams to detect and resolve issues in real time, orchestrate complex workflows, and drive continuous improvement across their digital operations. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always-on digital experiences to modern businesses\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty is Great Place to Work-certified™, a Fortune Best Workplace for Millennials, a Fortune Best Medium Workplace, a Fortune Best Workplace in Technology, and a top rated product on TrustRadius and G2.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Go behind-the-scenes on our \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/home\u0026quot;\u0026gt;careers site\u0026lt;/a\u0026gt; and @pagerduty on Instagram.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Additional Information\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status. Your privacy is important to us. By submitting an application, you confirm that you have read and understand PagerDuty\u0026#39;s \u0026lt;a href=\u0026quot;https://www.pagerduty.com/privacy-policy/\u0026quot;\u0026gt;Privacy Policy\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email accommodation@pagerduty.com and we will work with you to meet your accessibility needs.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty uses the E-Verify employment verification program.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4012303004,"name":"Sales","child_ids":[4012321004,4012314004,4012315004,4012320004,4012316004,4012319004,4012317004,4012318004,4012313004],"parent_id":null}],"offices":[{"id":4005843004,"name":"London","location":"London, England, United Kingdom","child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/pagerduty/jobs/5814164004","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5057268004,"location":{"name":"Remote (USA - New York City, NY)"},"metadata":[{"id":14493121004,"name":"Stock Plan","value":null,"value_type":"single_select"}],"id":5814164004,"updated_at":"2026-07-14T19:52:51-04:00","requisition_id":"EFY27462","title":"Enterprise Account Executive (New York)","company_name":"PagerDuty","first_published":"2026-03-03T12:46:32-05:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;PagerDuty (NYSE:PD) is a leader in Digital Operations Management. In an always-on world, organizations of all sizes trust PagerDuty to help them deliver a perfect digital experience to their customers, every time. Teams use PagerDuty to identify issues and opportunities in real time and bring together the right people to fix problems faster and prevent them in the future. Over 13,000 organizations (including 60 of Fortune 100) rely on PagerDuty to succeed with Digital Transformation, Cloud Migration, and DevOps Modernization. Notable customers include GE, Cisco, Genentech, Electronic Arts, Cox Automotive, Netflix, Shopify, Zoom, DoorDash, Lululemon and more. We are expanding rapidly as a platform for Digital Operations Management using AI/ML and Automation and growing our adoption by Development, IT, Customer Service, Security, and other teams across the organization.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;PagerDuty is seeking an Account Executive (AE) to join our high-performing, customer-focused team! As an Account Executive, you will drive growth and expansion within an established customer portfolio, combining strategic account management with consultative enterprise selling. You’ll partner with C-level executives and key stakeholders to deliver measurable outcomes through Operations Cloud conversions and multi-product adoption. This is an exciting opportunity to shape the customer’s journey, close high-value deals, and accelerate PagerDuty’s growth in the enterprise market.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The ideal candidate is a relationship-driven sales professional who thrives in complex deal cycles, excels at executive engagement, and is passionate about delivering customer impact through innovative SaaS solutions.\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;KEY RESPONSIBILITIES\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Own and grow a defined set of enterprise accounts by driving upsell, cross-sell, and expansion opportunities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build and maintain trusted executive relationships through regular in-person engagement and consultative selling.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop and execute strategic account plans to identify growth areas, expansion pathways, and competitive positioning.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive adoption of PagerDuty’s Operations Cloud by articulating clear business value and ROI.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Execute complex, multi-product sales motions and partner with Solution Consultants for technical validation and proof-of-concept activities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain accurate forecasts and a disciplined pipeline in Salesforce using the MEDDICC framework.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with Customer Success, Product Management, and Renewals teams to ensure customer satisfaction and long-term retention.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;BASIC QUALIFICATIONS\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;8+ years of experience in B2B sales, account management, or expansion roles within SaaS or cloud software.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven success managing a quota in complex, long-cycle enterprise sales.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated experience selling to and influencing C-level executives.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficiency with Salesforce (SFDC) for pipeline management and forecasting.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bachelor’s degree or equivalent experience.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;PREFERRED QUALIFICATIONS\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Prior enterprise sales expertise leveraging MEDDPICC \u0026amp;amp; Value Selling\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience managing high-value accounts\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Track record of success with multi-product sales and solution-based selling models.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong understanding of enterprise software ecosystems, Operations Cloud, or DevOps environments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strategic thinker with exceptional communication, negotiation, and relationship-building skills.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026amp;nbsp;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;The \u0026lt;span style=\u0026quot;text-decoration: underline;\u0026quot;\u0026gt;base\u0026lt;/span\u0026gt; salary range for this position is $130,000 - $154,000 USD. This role may also be eligible for bonus, commission (50/50 split), and/or benefits.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our base salary ranges are determined by role, level, and location. The range, which is subject to change based on primary work location, reflects the minimum and maximum base salary we expect to pay newly hired employees for the position. Within the range, we determine pay for an individual based on a number of factors including market location, job-related knowledge, skills/competencies and experience.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Your recruiter can share more about the specific offerings for this role, as well as the salary range for your primary work location during the hiring process.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Hesitant to apply?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We encourage you to submit your resume even if you don\u0026#39;t meet every requirement. We value potential and consider each candidate\u0026#39;s full professional story. Whether you\u0026#39;re exploring a career change or taking your next step, we look forward to reviewing your application. If this just isn’t the right role or time - sign up for \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/jobalerts\u0026quot;\u0026gt;job alerts\u0026lt;/a\u0026gt;!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Where we work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty operates a hybrid work model with \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/locations\u0026quot;\u0026gt;offices\u0026lt;/a\u0026gt; in 8 major cities: Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. While we offer flexibility within our established locations, we \u0026lt;strong\u0026gt;cannot\u0026lt;/strong\u0026gt; employ candidates residing in:\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location restrictions: \u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;Australia:\u0026lt;/strong\u0026gt; Northern Territory, Queensland, South Australia, Tasmania, Western Australia\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;Canada:\u0026lt;/strong\u0026gt; Alberta, Manitoba, Newfoundland, Northwest Territories, Nunavut, PEI, Quebec, Saskatchewan, Yukon\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;United States:\u0026lt;/strong\u0026gt; Alaska, Hawaii, Iowa, Louisiana, Mississippi, Nebraska, New Mexico, Oklahoma, Rhode Island, South Dakota, West Virginia, Wyoming\u0026lt;br\u0026gt;\u0026lt;em\u0026gt;Candidates must reside in an eligible location, which vary by role.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;How we work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://careers.pagerduty.com/#values\u0026quot;\u0026gt;Our values\u0026lt;/a\u0026gt; guide how we support customers, collaborate with colleagues, develop products, and foster a culture of belonging. They define not just our actions, but what it means to be Dutonian.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;People Leaders at PagerDuty are responsible for creating high performance environments that drive accountability. PagerDuty has four key dimensions that define our Leadership Impact: Lead Self, Lead the Team, Lead the Business, and Lead the Future. Each dimension has three associated competencies to give leaders a shared language for guiding their development, career, promotion, and succession planning discussions. Our Manager Expectations serve as a practical guide for managers to understand their responsibilities, prioritize their efforts, and drive engagement and performance.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What we offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a global organization, our total rewards approach is competitive with industry standards and aligned with local laws and regulations. Learn more, including country-specific offerings, on our \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/global-benefits\u0026quot;\u0026gt;benefits site\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your package may include:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive salary\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comprehensive benefits package\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible work arrangements\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Company equity*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;ESPP (Employee Stock Purchase Program)*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Retirement or pension plan*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Generous paid vacation time\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid holidays and sick leave\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Dutonian Wellness Days \u0026amp;amp; HibernationDuty - companywide paid days off in addition to PTO\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid volunteer time off: 20 hours per year\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Company-wide hack weeks\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Mental wellness programs\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;*Eligibility may vary by role, region, and tenure\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About PagerDuty\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. The PagerDuty Operations Cloud is an AI-powered platform that empowers business resilience and drives operational efficiency for enterprises. With a generative AI assistant at its core, PagerDuty empowers teams to detect and resolve issues in real time, orchestrate complex workflows, and drive continuous improvement across their digital operations. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always-on digital experiences to modern businesses\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty is Great Place to Work-certified™, a Fortune Best Workplace for Millennials, a Fortune Best Medium Workplace, a Fortune Best Workplace in Technology, and a top rated product on TrustRadius and G2.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Go behind-the-scenes on our \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/home\u0026quot;\u0026gt;careers site\u0026lt;/a\u0026gt; and @pagerduty on Instagram.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Additional Information\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status. Your privacy is important to us. By submitting an application, you confirm that you have read and understand PagerDuty\u0026#39;s \u0026lt;a href=\u0026quot;https://www.pagerduty.com/privacy-policy/\u0026quot;\u0026gt;Privacy Policy\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email accommodation@pagerduty.com and we will work with you to meet your accessibility needs.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty uses the E-Verify employment verification program.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4012303004,"name":"Sales","child_ids":[4012321004,4012314004,4012315004,4012320004,4012316004,4012319004,4012317004,4012318004,4012313004],"parent_id":null}],"offices":[{"id":4005851004,"name":"Remote (USA)","location":null,"child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/pagerduty/jobs/6110780004","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5183621004,"location":{"name":"Remote (USA - Washington DC-Baltimore Area); Remote (USA)"},"metadata":[{"id":14493121004,"name":"Stock Plan","value":null,"value_type":"single_select"}],"id":6110780004,"updated_at":"2026-07-14T20:15:51-04:00","requisition_id":"EFY27559","title":"Federal Account Executive, FSI","company_name":"PagerDuty","first_published":"2026-07-09T10:21:29-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;PagerDuty (NYSE:PD) is a leader in Digital Operations Management. In an always-on world, organizations of all sizes trust PagerDuty to help them deliver a perfect digital experience to their customers, every time. Teams use PagerDuty to identify issues and opportunities in real time and bring together the right people to fix problems faster and prevent them in the future. Over 13,000 organizations (including 60 of Fortune 100) rely on PagerDuty to succeed with Digital Transformation, Cloud Migration, and DevOps Modernization. Notable customers include GE, Cisco, Genentech, Electronic Arts, Cox Automotive, Netflix, Shopify, Zoom, DoorDash, Lululemon and more. We are expanding rapidly as a platform for Digital Operations Management using AI/ML and Automation and growing our adoption by Development, IT, Customer Service, Security, and other teams across the organization.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;PagerDuty is seeking a Federal Systems Integrator (FSI) Account Executive (AE) to drive strategic growth across top-tier FSIs. In this role, you will partner with major integrators to embed PagerDuty\u0026#39;s Operations Cloud into large-scale federal program bids and expand adoption across their portfolios. You will collaborate with senior FSI executives to deliver automated incident response and AIOps solutions that support critical government missions. This is a high-impact opportunity to scale PagerDuty’s public sector presence, close high-value deals, and lead complex cloud sales within the federal ecosystem.\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;KEY RESPONSIBILITIES\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Own and grow a defined set of Federal Systems Integrator (FSI) accounts by driving upsell, cross-sell, and expansion opportunities.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build and maintain trusted senior relationships through regular in-person engagement and consultative selling.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop and execute strategic account plans to identify growth areas, expansion pathways, and competitive positioning.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive adoption of PagerDuty’s Operations Cloud by articulating clear business value and ROI.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Execute complex, multi-product sales motions and partner with Solution Consultants for technical validation and proof-of-concept activities.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain accurate forecasts and a disciplined pipeline in Salesforce using the MEDDICC framework.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with Customer Success, Product Management, and Renewals teams to ensure customer satisfaction and long-term retention.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;BASIC QUALIFICATIONS\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;8+ years of experience in public sector and/or FSI sales, account management, or expansion roles within SaaS or cloud software.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven success managing a quota in complex, long-cycle federal sales.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated experience selling to and influencing senior executives at top-tier FSIs.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficiency with Salesforce (SFDC) for pipeline management and forecasting.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bachelor’s degree or equivalent experience.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;PREFERRED QUALIFICATIONS\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Prior enterprise sales expertise leveraging MEDDPICC \u0026amp;amp; Value Selling.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience managing high-value accounts within the FSI ecosystem.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience selling within a federal systems integrator (FSI) channel (integrator partners, partner sales models, selling directly within integrator-led programs).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong understanding of the FSI ecosystem and federal procurement cycles, Operations Cloud, or DevOps environments.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strategic thinker with exceptional communication, negotiation, and relationship-building skills.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;No current clearance required. Active TS/SCI level clearance OR ability to obtain and maintain a security clearance would be beneficial.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The base salary range for this position is 130,000 - 154,000 USD. This role may also be eligible for bonus, commission, and/or benefits.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our base salary ranges are determined by role, level, and location. The range, which is subject to change based on primary work location, reflects the minimum and maximum base salary we expect to pay newly hired employees for the position. Within the range, we determine pay for an individual based on a number of factors including market location, job-related knowledge, skills/competencies and experience.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Your recruiter can share more about the specific offerings for this role, as well as the salary range for your primary work location during the hiring process.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Hesitant to apply?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We encourage you to submit your resume even if you don\u0026#39;t meet every requirement. We value potential and consider each candidate\u0026#39;s full professional story. Whether you\u0026#39;re exploring a career change or taking your next step, we look forward to reviewing your application. If this just isn’t the right role or time - sign up for \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/jobalerts\u0026quot;\u0026gt;job alerts\u0026lt;/a\u0026gt;!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Where we work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty operates a hybrid work model with \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/locations\u0026quot;\u0026gt;offices\u0026lt;/a\u0026gt; in 8 major cities: Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. While we offer flexibility within our established locations, we \u0026lt;strong\u0026gt;cannot\u0026lt;/strong\u0026gt; employ candidates residing in:\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location restrictions: \u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;Australia:\u0026lt;/strong\u0026gt; Northern Territory, Queensland, South Australia, Tasmania, Western Australia\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;Canada:\u0026lt;/strong\u0026gt; Alberta, Manitoba, Newfoundland, Northwest Territories, Nunavut, PEI, Quebec, Saskatchewan, Yukon\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;United States:\u0026lt;/strong\u0026gt; Alaska, Hawaii, Iowa, Louisiana, Mississippi, Nebraska, New Mexico, Oklahoma, Rhode Island, South Dakota, West Virginia, Wyoming\u0026lt;br\u0026gt;\u0026lt;em\u0026gt;Candidates must reside in an eligible location, which vary by role.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;How we work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://careers.pagerduty.com/#values\u0026quot;\u0026gt;Our values\u0026lt;/a\u0026gt; guide how we support customers, collaborate with colleagues, develop products, and foster a culture of belonging. They define not just our actions, but what it means to be Dutonian.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;People Leaders at PagerDuty are responsible for creating high performance environments that drive accountability. PagerDuty has four key dimensions that define our Leadership Impact: Lead Self, Lead the Team, Lead the Business, and Lead the Future. Each dimension has three associated competencies to give leaders a shared language for guiding their development, career, promotion, and succession planning discussions. Our Manager Expectations serve as a practical guide for managers to understand their responsibilities, prioritize their efforts, and drive engagement and performance.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What we offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a global organization, our total rewards approach is competitive with industry standards and aligned with local laws and regulations. Learn more, including country-specific offerings, on our \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/global-benefits\u0026quot;\u0026gt;benefits site\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your package may include:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive salary\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comprehensive benefits package\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible work arrangements\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Company equity*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;ESPP (Employee Stock Purchase Program)*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Retirement or pension plan*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Generous paid vacation time\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid holidays and sick leave\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Dutonian Wellness Days \u0026amp;amp; HibernationDuty - companywide paid days off in addition to PTO\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid volunteer time off: 20 hours per year\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Company-wide hack weeks\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Mental wellness programs\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;*Eligibility may vary by role, region, and tenure\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About PagerDuty\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. The PagerDuty Operations Cloud is an AI-powered platform that empowers business resilience and drives operational efficiency for enterprises. With a generative AI assistant at its core, PagerDuty empowers teams to detect and resolve issues in real time, orchestrate complex workflows, and drive continuous improvement across their digital operations. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always-on digital experiences to modern businesses\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty is Great Place to Work-certified™, a Fortune Best Workplace for Millennials, a Fortune Best Medium Workplace, a Fortune Best Workplace in Technology, and a top rated product on TrustRadius and G2.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Go behind-the-scenes on our \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/home\u0026quot;\u0026gt;careers site\u0026lt;/a\u0026gt; and @pagerduty on Instagram.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Additional Information\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status. Your privacy is important to us. By submitting an application, you confirm that you have read and understand PagerDuty\u0026#39;s \u0026lt;a href=\u0026quot;https://www.pagerduty.com/privacy-policy/\u0026quot;\u0026gt;Privacy Policy\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email accommodation@pagerduty.com and we will work with you to meet your accessibility needs.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty uses the E-Verify employment verification program.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4012320004,"name":"Enterprise Sales","child_ids":[],"parent_id":4012303004}],"offices":[{"id":4005851004,"name":"Remote (USA)","location":null,"child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/pagerduty/jobs/6002017004","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5157386004,"location":{"name":"Santiago"},"metadata":[{"id":14493121004,"name":"Stock Plan","value":null,"value_type":"single_select"}],"id":6002017004,"updated_at":"2026-07-06T21:36:01-04:00","requisition_id":"EFY26530","title":"Salesforce Developer","company_name":"PagerDuty","first_published":"2026-06-08T11:49:58-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;PagerDuty (NYSE:PD) is a leader in Digital Operations Management. In an always-on world, organizations of all sizes trust PagerDuty to help them deliver a perfect digital experience to their customers, every time. Teams use PagerDuty to identify issues and opportunities in real time and bring together the right people to fix problems faster and prevent them in the future. Over 13,000 organizations (including 60 of Fortune 100) rely on PagerDuty to succeed with Digital Transformation, Cloud Migration, and DevOps Modernization. Notable customers include GE, Cisco, Genentech, Electronic Arts, Cox Automotive, Netflix, Shopify, Zoom, DoorDash, Lululemon and more. We are expanding rapidly as a platform for Digital Operations Management using AI/ML and Automation and growing our adoption by Development, IT, Customer Service, Security, and other teams across the organization.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;PagerDuty is growing, and we are looking for an experienced Salesforce Developer to help design and implement a world-class, global network. As a Salesforce Developer, you will help design, build, and support PagerDuty\u0026#39;s growing enterprise application environment – ensuring availability, reliability, and security for our users and critical business data.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About This Role\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Together with the other members of the enterprise applications team, you will have the opportunity to re-define how PagerDuty designs, builds, and maintains a growing suite of applications around the world.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Develop and maintain complex Apex classes, triggers, Lightning Web Components (LWC), Visualforce pages, Flows and other declarative configuration to support business requirements and system integrations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build robust integrations between Salesforce and other enterprise systems including Zuora, CPQ, Marketo, and DocuSign using REST/SOAP APIs and middleware solutions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Leverage AI tools, including Claude Code and Claude Cowork, to drastically reduce manual configuration friction, automate multi-step administrative tasks, accelerate development velocity, and contribute to the company\u0026#39;s AI-native goals.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Design and implement Agentforce-based solutions to automate business processes, such as intelligent case triaging and deflection, and enhance internal agent capabilities with contextual AI assistance.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Write clean, maintainable, and well-documented code following Salesforce development best practices and design patterns.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate closely with Product Management and business stakeholders to proactively define, refine, and translate high-level business goals and product requirements into precise, scalable technical designs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Implement automated test coverage and deployment strategies using modern DevOps practices.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Mentor junior developers and contribute to code reviews and technical documentation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work closely with Finance, Sales, Marketing, Customer Success, and Product Management on inter-related projects and initiatives.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Requirements\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;5+ years of Salesforce development experience in a high-growth technology company\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong proficiency in Apex programming, Lightning Web Components, Visualforce, and SOQL/SOSL\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience leveraging Generative AI tools (e.g., Claude Code, GPT models) for code research, writing, testing, and accelerating the development lifecycle.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong technical knowledge and experience with Salesforce.com declarative development including Flow\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with Salesforce APIs, integration patterns, and middleware solutions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven track record of building complex customizations and integrations in Salesforce\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Salesforce Platform Developer I Certification strongly preferred\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with Salesforce CPQ or Revenue Cloud development preferred\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong understanding of Salesforce governor limits and optimization techniques\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficiency in version control systems (Git) and modern DevOps practices\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with Agile development methodologies\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent problem-solving skills and attention to detail\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong communication skills and ability to work cross-functionally\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Self-starter with ability to deliver projects on-time in a fast-paced environment\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty is a flexible, hybrid workplace. We embrace and encourage in-person working as an integral part of our culture. Both our employees and external research tells us that co-located collaboration strengthens connections, drives innovation, and accelerates learning.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;If you are within a 50 mile radius of the Santiago office, it is required to come in two times per week, so you can thrive in your new role and fully embrace being a Dutonian!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Hesitant to apply?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We encourage you to submit your resume even if you don\u0026#39;t meet every requirement. We value potential and consider each candidate\u0026#39;s full professional story. Whether you\u0026#39;re exploring a career change or taking your next step, we look forward to reviewing your application. If this just isn’t the right role or time - sign up for \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/jobalerts\u0026quot;\u0026gt;job alerts\u0026lt;/a\u0026gt;!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Where we work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty operates a hybrid work model with \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/locations\u0026quot;\u0026gt;offices\u0026lt;/a\u0026gt; in 8 major cities: Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. While we offer flexibility within our established locations, we \u0026lt;strong\u0026gt;cannot\u0026lt;/strong\u0026gt; employ candidates residing in:\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location restrictions: \u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;Australia:\u0026lt;/strong\u0026gt; Northern Territory, Queensland, South Australia, Tasmania, Western Australia\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;Canada:\u0026lt;/strong\u0026gt; Alberta, Manitoba, Newfoundland, Northwest Territories, Nunavut, PEI, Quebec, Saskatchewan, Yukon\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;United States:\u0026lt;/strong\u0026gt; Alaska, Hawaii, Iowa, Louisiana, Mississippi, Nebraska, New Mexico, Oklahoma, Rhode Island, South Dakota, West Virginia, Wyoming\u0026lt;br\u0026gt;\u0026lt;em\u0026gt;Candidates must reside in an eligible location, which vary by role.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;How we work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://careers.pagerduty.com/#values\u0026quot;\u0026gt;Our values\u0026lt;/a\u0026gt; guide how we support customers, collaborate with colleagues, develop products, and foster a culture of belonging. They define not just our actions, but what it means to be Dutonian.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;People Leaders at PagerDuty are responsible for creating high performance environments that drive accountability. PagerDuty has four key dimensions that define our Leadership Impact: Lead Self, Lead the Team, Lead the Business, and Lead the Future. Each dimension has three associated competencies to give leaders a shared language for guiding their development, career, promotion, and succession planning discussions. Our Manager Expectations serve as a practical guide for managers to understand their responsibilities, prioritize their efforts, and drive engagement and performance.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What we offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a global organization, our total rewards approach is competitive with industry standards and aligned with local laws and regulations. Learn more, including country-specific offerings, on our \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/global-benefits\u0026quot;\u0026gt;benefits site\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your package may include:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive salary\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comprehensive benefits package\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible work arrangements\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Company equity*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;ESPP (Employee Stock Purchase Program)*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Retirement or pension plan*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Generous paid vacation time\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid holidays and sick leave\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Dutonian Wellness Days \u0026amp;amp; HibernationDuty - companywide paid days off in addition to PTO\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid volunteer time off: 20 hours per year\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Company-wide hack weeks\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Mental wellness programs\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;*Eligibility may vary by role, region, and tenure\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About PagerDuty\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. The PagerDuty Operations Cloud is an AI-powered platform that empowers business resilience and drives operational efficiency for enterprises. With a generative AI assistant at its core, PagerDuty empowers teams to detect and resolve issues in real time, orchestrate complex workflows, and drive continuous improvement across their digital operations. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always-on digital experiences to modern businesses\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty is Great Place to Work-certified™, a Fortune Best Workplace for Millennials, a Fortune Best Medium Workplace, a Fortune Best Workplace in Technology, and a top rated product on TrustRadius and G2.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Go behind-the-scenes on our \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/home\u0026quot;\u0026gt;careers site\u0026lt;/a\u0026gt; and @pagerduty on Instagram.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Additional Information\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status. Your privacy is important to us. By submitting an application, you confirm that you have read and understand PagerDuty\u0026#39;s \u0026lt;a href=\u0026quot;https://www.pagerduty.com/privacy-policy/\u0026quot;\u0026gt;Privacy Policy\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email accommodation@pagerduty.com and we will work with you to meet your accessibility needs.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty uses the E-Verify employment verification program.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4012338004,"name":"IT","child_ids":[],"parent_id":null}],"offices":[{"id":4043325004,"name":"Santiago","location":null,"child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/pagerduty/jobs/5835317004","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5067635004,"location":{"name":"San Francisco"},"metadata":[{"id":14493121004,"name":"Stock Plan","value":null,"value_type":"single_select"}],"id":5835317004,"updated_at":"2026-07-20T18:39:17-04:00","requisition_id":"EFY27493","title":"Sales Strategy and Operations Manager","company_name":"PagerDuty","first_published":"2026-06-02T16:21:06-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;PagerDuty (NYSE:PD) is a leader in Digital Operations Management. In an always-on world, organizations of all sizes trust PagerDuty to help them deliver a perfect digital experience to their customers, every time. Teams use PagerDuty to identify issues and opportunities in real time and bring together the right people to fix problems faster and prevent them in the future. Over 13,000 organizations (including 60 of Fortune 100) rely on PagerDuty to succeed with Digital Transformation, Cloud Migration, and DevOps Modernization. Notable customers include GE, Cisco, Genentech, Electronic Arts, Cox Automotive, Netflix, Shopify, Zoom, DoorDash, Lululemon and more. We are expanding rapidly as a platform for Digital Operations Management using AI/ML and Automation and growing our adoption by Development, IT, Customer Service, Security, and other teams across the organization.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;As the \u0026lt;strong\u0026gt;Manager of Sales Strategy and Operations\u0026lt;/strong\u0026gt;, you will be the strategic backbone of our go-to-market execution. You will bridge the gap between sales strategy, financial predictability, and rep motivation. This role is highly cross-functional, sitting at the intersection of Sales Leadership, Finance, and HR.\u0026amp;nbsp;Your mission is threefold: design and execute commission plans that drive the right sales behaviors, build the analytics framework to measure performance, and run a highly predictable weekly and quarterly sales forecasting cadence.\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Key Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong style=\u0026quot;font-size: 14px;\u0026quot;\u0026gt;Sales Compensation Design \u0026amp;amp; Execution\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Partner with Sales Leadership and Finance to design, model, and implement annual and mid-year Sales Incentive Compensation Plans (OTE structures, accelerators, SPIFFs, and gates) that align with company ARR goals.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensure data accuracy, timely payouts, and dispute resolution for the global sales team using our incentive compensation management (ICM) software.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Conduct ongoing analysis on plan performance (e.g., attainment distribution, cost of sales, commission leakage) to ensure plans remain motivating for reps and fiscally responsible for the business.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Sales Forecasting \u0026amp;amp; Revenue Predictability\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Own and optimize the weekly, monthly, and quarterly sales forecasting process. Ensure consistency and accountability across regional sales managers and VPs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage and configure our forecasting platform (e.g., Clari, Gong, or CRM forecasting modules) to track pipeline health, historical conversion rates, and deal slippage.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt; Sales Performance Analytics \u0026amp;amp; Reporting\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Build, maintain, and optimize automated dashboards and reports that track core SaaS metrics (e.g., CAC, LTV, Win Rates, Sales Cycle Length, Pipeline Coverage, Average Contract Value).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Move beyond standard reporting to deliver proactive insights. Identify pockets of underperformance, bottlenecks in the sales funnel, or top-performing behaviors to replicate across the org.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide the data foundations and analytical narratives for Quarterly Business Reviews (QBRs) and executive board meetings.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Qualifications \u0026amp;amp; Experience\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;4–6 years of experience in Sales Operations, Revenue Operations, or Sales Finance, ideally within a fast-growing B2B SaaS environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Advanced CRM knowledge (Salesforce/HubSpot) is required; specifically managing forecasting rollups and custom pipeline reporting.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;High proficiency in Excel/Google Sheets for financial modeling and compensation plan simulations\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with Forecasting tools (e.g., Clari, Gong) and Incentive Compensation Management (ICM) software (e.g., CaptivateIQ, Spiff, Xactly) is a strong plus.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Data visualization experience (Tableau, Looker, or PowerBI) is highly preferred.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong data-modeling skills with the ability to translate complex, messy datasets into clear, actionable executive summaries.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;High emotional intelligence and communication skills. You will handle sensitive compensation data and negotiate metrics with strong-willed sales leaders; building trust is paramount.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty is a flexible, hybrid workplace. We embrace and encourage in-person working as an integral part of our culture. Both our employees and external research tells us that co-located collaboration strengthens connections, drives innovation, and accelerates learning.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role is expected to come into our San Francisco office\u0026amp;nbsp;\u0026lt;strong\u0026gt;two times per week\u0026lt;/strong\u0026gt;, so you can thrive in your new role and fully embrace being a Dutonian!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The base salary range for this position is $127,000.00 - $191,400.00 USD. This role may also be eligible for bonus, commission, equity, and/or benefits.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our base salary ranges are determined by role, level, and location. The range, which is subject to change based on primary work location, reflects the minimum and maximum base salary we expect to pay newly hired employees for the position. Within the range, we determine pay for an individual based on a number of factors including market location, job-related knowledge, skills/competencies and experience.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Your recruiter can share more about the specific offerings for this role, as well as the salary range for your primary work location during the hiring process.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Hesitant to apply?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We encourage you to submit your resume even if you don\u0026#39;t meet every requirement. We value potential and consider each candidate\u0026#39;s full professional story. Whether you\u0026#39;re exploring a career change or taking your next step, we look forward to reviewing your application. If this just isn’t the right role or time - sign up for \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/jobalerts\u0026quot;\u0026gt;job alerts\u0026lt;/a\u0026gt;!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Where we work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty operates a hybrid work model with \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/locations\u0026quot;\u0026gt;offices\u0026lt;/a\u0026gt; in 8 major cities: Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. While we offer flexibility within our established locations, we \u0026lt;strong\u0026gt;cannot\u0026lt;/strong\u0026gt; employ candidates residing in:\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location restrictions: \u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;Australia:\u0026lt;/strong\u0026gt; Northern Territory, Queensland, South Australia, Tasmania, Western Australia\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;Canada:\u0026lt;/strong\u0026gt; Alberta, Manitoba, Newfoundland, Northwest Territories, Nunavut, PEI, Quebec, Saskatchewan, Yukon\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;United States:\u0026lt;/strong\u0026gt; Alaska, Hawaii, Iowa, Louisiana, Mississippi, Nebraska, New Mexico, Oklahoma, Rhode Island, South Dakota, West Virginia, Wyoming\u0026lt;br\u0026gt;\u0026lt;em\u0026gt;Candidates must reside in an eligible location, which vary by role.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;How we work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://careers.pagerduty.com/#values\u0026quot;\u0026gt;Our values\u0026lt;/a\u0026gt; guide how we support customers, collaborate with colleagues, develop products, and foster a culture of belonging. They define not just our actions, but what it means to be Dutonian.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;People Leaders at PagerDuty are responsible for creating high performance environments that drive accountability. PagerDuty has four key dimensions that define our Leadership Impact: Lead Self, Lead the Team, Lead the Business, and Lead the Future. Each dimension has three associated competencies to give leaders a shared language for guiding their development, career, promotion, and succession planning discussions. Our Manager Expectations serve as a practical guide for managers to understand their responsibilities, prioritize their efforts, and drive engagement and performance.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What we offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a global organization, our total rewards approach is competitive with industry standards and aligned with local laws and regulations. Learn more, including country-specific offerings, on our \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/global-benefits\u0026quot;\u0026gt;benefits site\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your package may include:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive salary\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comprehensive benefits package\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible work arrangements\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Company equity*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;ESPP (Employee Stock Purchase Program)*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Retirement or pension plan*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Generous paid vacation time\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid holidays and sick leave\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Dutonian Wellness Days \u0026amp;amp; HibernationDuty - companywide paid days off in addition to PTO\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid volunteer time off: 20 hours per year\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Company-wide hack weeks\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Mental wellness programs\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;*Eligibility may vary by role, region, and tenure\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About PagerDuty\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. The PagerDuty Operations Cloud is an AI-powered platform that empowers business resilience and drives operational efficiency for enterprises. With a generative AI assistant at its core, PagerDuty empowers teams to detect and resolve issues in real time, orchestrate complex workflows, and drive continuous improvement across their digital operations. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always-on digital experiences to modern businesses\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty is Great Place to Work-certified™, a Fortune Best Workplace for Millennials, a Fortune Best Medium Workplace, a Fortune Best Workplace in Technology, and a top rated product on TrustRadius and G2.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Go behind-the-scenes on our \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/home\u0026quot;\u0026gt;careers site\u0026lt;/a\u0026gt; and @pagerduty on Instagram.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Additional Information\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status. Your privacy is important to us. By submitting an application, you confirm that you have read and understand PagerDuty\u0026#39;s \u0026lt;a href=\u0026quot;https://www.pagerduty.com/privacy-policy/\u0026quot;\u0026gt;Privacy Policy\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email accommodation@pagerduty.com and we will work with you to meet your accessibility needs.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty uses the E-Verify employment verification program.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4012315004,"name":"Sales Operations","child_ids":[],"parent_id":4012303004}],"offices":[{"id":4005840004,"name":"San Francisco","location":"San Francisco, California, United States","child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/pagerduty/jobs/6115160004","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5187094004,"location":{"name":"San Francisco"},"metadata":[{"id":14493121004,"name":"Stock Plan","value":null,"value_type":"single_select"}],"id":6115160004,"updated_at":"2026-07-27T17:03:10-04:00","requisition_id":"EFY27569","title":"Senior Corporate Counsel, Commercial Transaction","company_name":"PagerDuty","first_published":"2026-07-27T17:03:10-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;PagerDuty (NYSE:PD) is a leader in Digital Operations Management. In an always-on world, organizations of all sizes trust PagerDuty to help them deliver a perfect digital experience to their customers, every time. Teams use PagerDuty to identify issues and opportunities in real time and bring together the right people to fix problems faster and prevent them in the future. Over 13,000 organizations (including 60 of Fortune 100) rely on PagerDuty to succeed with Digital Transformation, Cloud Migration, and DevOps Modernization. Notable customers include GE, Cisco, Genentech, Electronic Arts, Cox Automotive, Netflix, Shopify, Zoom, DoorDash, Lululemon and more. We are expanding rapidly as a platform for Digital Operations Management using AI/ML and Automation and growing our adoption by Development, IT, Customer Service, Security, and other teams across the organization.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;PagerDuty is seeking a\u0026lt;strong\u0026gt; Senior Corporate Counsel – Commercial Transactions\u0026lt;/strong\u0026gt; to join our diverse, customer-focused Commercial Legal team! As Senior Corporate Counsel, you will report to the VP \u0026amp;amp; Deputy General Counsel, Commercial Legal, and will partner with PagerDuty’s go-to-market teams as a trusted advisor on commercial transactions.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Key Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Draft, review, and negotiate commercial agreements end-to-end with customers and partners for PagerDuty’s SaaS offerings, including products utilizing machine learning and generative AI features\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Assist in the development of contract templates, standard methodology processes, playbooks, and automation across the entire contract\u0026#39;s life cycle, as needed, including leveraging Legal AI tools to optimize deal velocity and contracting workflows\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with the go-to-market sales, services, and channel partner teams as a trusted advisor on all customer and deal-related matters\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Communicate complex matters clearly and solve problems practically\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Liaise with cross-functional business units (like finance, sales operations, security, product, support, and privacy) when needed to align on requested contractual terms and conditions that impact our business\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Basic Qualifications\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Juris Doctor degree from accredited law school; admitted to and in good standing with California or other State Bar Association\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;At least 9 years of broad-based technology transactional experience across multiple business lines and jurisdictions, and understanding of key domestic and international regulatory requirements in the SaaS and AI space\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Extensive experience drafting, reviewing, negotiating, and advising on different types of commercial transactions, including SaaS sales, reseller, strategic partnerships, consulting partnerships, licensing agreements, and statements of work\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience collaborating with other cross-functional teams supporting Sales, communicating and explaining business risks, and drafting language to reflect business stakeholder approvals and feedback\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Highly responsive with a service-oriented attitude. Expertise in balancing risk, and other legal requirements to safeguard PagerDuty’s interests/values, while ensuring revenue efforts are fully supported\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborative teammate with the ability to work independently, drive results, and maintain a professional and calm demeanor\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Preferred Qualifications\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience supporting a global sales organization, supporting international transactions, and negotiating across time zones\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in public sector contracting, providing legal expertise in working with U.S. Federal and SLED end-user customers and system integrators a plus\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience doing business with regulated industries and understanding of modern data privacy/data security frameworks as they intersect with AI deployment (e.g., EU AI Act, NIST AI Risk Management Framework)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Previous working experience with sales operations, finance, and operations on deal velocity projects such as contract lifecycle management (CLM) implementation, evaluation of generative AI contract review tools, new templates, and sales training\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;**This role will be required to be in office \u0026lt;span style=\u0026quot;text-decoration: underline;\u0026quot;\u0026gt;2 \u0026lt;/span\u0026gt;days a week in our San Francisco office**\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The base salary range for this position is 164,000 - 276,100 USD.\u0026amp;nbsp;\u0026lt;/strong\u0026gt;This role may also be eligible for bonus, commission, equity, and/or benefits.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our base salary ranges are determined by role, level, and location. The range, which is subject to change based on primary work location, reflects the minimum and maximum base salary we expect to pay newly hired employees for the position. Within the range, we determine pay for an individual based on a number of factors including market location, job-related knowledge, skills/competencies and experience.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Your recruiter can share more about the specific offerings for this role, as well as the salary range for your primary work location during the hiring process.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Hesitant to apply?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We encourage you to submit your resume even if you don\u0026#39;t meet every requirement. We value potential and consider each candidate\u0026#39;s full professional story. Whether you\u0026#39;re exploring a career change or taking your next step, we look forward to reviewing your application. If this just isn’t the right role or time - sign up for \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/jobalerts\u0026quot;\u0026gt;job alerts\u0026lt;/a\u0026gt;!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Where we work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty operates a hybrid work model with \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/locations\u0026quot;\u0026gt;offices\u0026lt;/a\u0026gt; in 8 major cities: Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. While we offer flexibility within our established locations, we \u0026lt;strong\u0026gt;cannot\u0026lt;/strong\u0026gt; employ candidates residing in:\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location restrictions: \u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;Australia:\u0026lt;/strong\u0026gt; Northern Territory, Queensland, South Australia, Tasmania, Western Australia\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;Canada:\u0026lt;/strong\u0026gt; Alberta, Manitoba, Newfoundland, Northwest Territories, Nunavut, PEI, Quebec, Saskatchewan, Yukon\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;United States:\u0026lt;/strong\u0026gt; Alaska, Hawaii, Iowa, Louisiana, Mississippi, Nebraska, New Mexico, Oklahoma, Rhode Island, South Dakota, West Virginia, Wyoming\u0026lt;br\u0026gt;\u0026lt;em\u0026gt;Candidates must reside in an eligible location, which vary by role.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;How we work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://careers.pagerduty.com/#values\u0026quot;\u0026gt;Our values\u0026lt;/a\u0026gt; guide how we support customers, collaborate with colleagues, develop products, and foster a culture of belonging. They define not just our actions, but what it means to be Dutonian.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;People Leaders at PagerDuty are responsible for creating high performance environments that drive accountability. PagerDuty has four key dimensions that define our Leadership Impact: Lead Self, Lead the Team, Lead the Business, and Lead the Future. Each dimension has three associated competencies to give leaders a shared language for guiding their development, career, promotion, and succession planning discussions. Our Manager Expectations serve as a practical guide for managers to understand their responsibilities, prioritize their efforts, and drive engagement and performance.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What we offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a global organization, our total rewards approach is competitive with industry standards and aligned with local laws and regulations. Learn more, including country-specific offerings, on our \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/global-benefits\u0026quot;\u0026gt;benefits site\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your package may include:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive salary\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comprehensive benefits package\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible work arrangements\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Company equity*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;ESPP (Employee Stock Purchase Program)*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Retirement or pension plan*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Generous paid vacation time\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid holidays and sick leave\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Dutonian Wellness Days \u0026amp;amp; HibernationDuty - companywide paid days off in addition to PTO\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid volunteer time off: 20 hours per year\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Company-wide hack weeks\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Mental wellness programs\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;*Eligibility may vary by role, region, and tenure\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About PagerDuty\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. The PagerDuty Operations Cloud is an AI-powered platform that empowers business resilience and drives operational efficiency for enterprises. With a generative AI assistant at its core, PagerDuty empowers teams to detect and resolve issues in real time, orchestrate complex workflows, and drive continuous improvement across their digital operations. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always-on digital experiences to modern businesses\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty is Great Place to Work-certified™, a Fortune Best Workplace for Millennials, a Fortune Best Medium Workplace, a Fortune Best Workplace in Technology, and a top rated product on TrustRadius and G2.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Go behind-the-scenes on our \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/home\u0026quot;\u0026gt;careers site\u0026lt;/a\u0026gt; and @pagerduty on Instagram.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Additional Information\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status. Your privacy is important to us. By submitting an application, you confirm that you have read and understand PagerDuty\u0026#39;s \u0026lt;a href=\u0026quot;https://www.pagerduty.com/privacy-policy/\u0026quot;\u0026gt;Privacy Policy\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email accommodation@pagerduty.com and we will work with you to meet your accessibility needs.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty uses the E-Verify employment verification program.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4012337004,"name":"Legal","child_ids":[],"parent_id":null}],"offices":[{"id":4005840004,"name":"San Francisco","location":"San Francisco, California, United States","child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/pagerduty/jobs/6111206004","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5183857004,"location":{"name":"Remote (USA - Los Angeles, CA)"},"metadata":[{"id":14493121004,"name":"Stock Plan","value":null,"value_type":"single_select"}],"id":6111206004,"updated_at":"2026-07-20T12:34:31-04:00","requisition_id":"EFY27561","title":"Senior Principal Customer Success Manager","company_name":"PagerDuty","first_published":"2026-07-17T18:42:50-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;PagerDuty (NYSE:PD) is a leader in Digital Operations Management. In an always-on world, organizations of all sizes trust PagerDuty to help them deliver a perfect digital experience to their customers, every time. Teams use PagerDuty to identify issues and opportunities in real time and bring together the right people to fix problems faster and prevent them in the future. Over 13,000 organizations (including 60 of Fortune 100) rely on PagerDuty to succeed with Digital Transformation, Cloud Migration, and DevOps Modernization. Notable customers include GE, Cisco, Genentech, Electronic Arts, Cox Automotive, Netflix, Shopify, Zoom, DoorDash, Lululemon and more. We are expanding rapidly as a platform for Digital Operations Management using AI/ML and Automation and growing our adoption by Development, IT, Customer Service, Security, and other teams across the organization.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Territory: residing in \u0026lt;span style=\u0026quot;text-decoration: underline;\u0026quot;\u0026gt;Southern California and able to work onsite providing customer support.\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;The Senior Principal Customer Success Manager is aligned at the customers\u0026#39; key stakeholder level, building and fostering strong relationships to help customers accelerate their digital journey. The ideal candidate possesses the below qualifications and is willing to travel up to 25% of their time for in-person customer meetings. Customer Success Managers are working directly with customers that can vary in their market segment, size, solution complexity and life cycle, depending on the customers needs.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Build and foster executive-level trusted advisor relationships with the customers’ IT, Engineering and Support organizations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrates hands-on PagerDuty Product knowledge by applying it to the customer\u0026#39;s business priorities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Guide a customer on process, people and change management best practices to drive customers adoption of real time operations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proactively identify risks to the customer achieving their stated business goals and work with the sales team to build a risk mitigation plan.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Produce and execute a comprehensive adoption path of PagerDuty products, showing the current state, target future state with timeline.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deliver business value and innovation to a customer’s business by understanding the customers’ opportunity to reduce cost and drive growth.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;When appropriate, recommend additional expert services needed to drive success.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proactively communicate technical product changes, degradations, outages, end of life and other relevant updates.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Represent the voice of the customer to inform our sales process or product roadmap.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead the cross functional post sales team at PagerDuty, delivering a seamless experience on behalf of the customer.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Prepare and facilitate business review meetings, training sessions, webinars, demos, and other strategic and supportive interactions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Predict and forecast risk, renewal and expansion within the customer portfolio.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Basic Qualifications:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;8-10 years of relevant customer-facing experience and a demonstrated track record of success\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficiency in developing comprehensive business value ROI models, with an ability to drive strategic decision-making and deliver tangible results\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong understanding of IT enterprise architecture, DevOps principles and modern IT monitoring\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Preferred Qualifications:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Strong consulting skills and proven results working as a trusted advisor to drive business value for customers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Knowledge of PagerDuty products and platform features/capabilities\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Thrive in a collaborative fast pace environment and as a part of a results oriented team.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to drive effective and influencing conversations at the C-level; facilitation of difficult discussions and adept at handling objections.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Worked in a DevOps environment or with a company going through a transition to DevOps.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;If you are within a 50 mile radius of the San Francisco office, it is required to come in two times per week, so you can thrive in your new role and fully embrace being a Dutonian!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The base salary range for this position is\u0026amp;nbsp;\u0026lt;span class=\u0026quot;collapsed-field-text\u0026quot;\u0026gt;$124,800 - $171,600\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;collapsed-field-text\u0026quot;\u0026gt;USD.\u0026lt;/span\u0026gt;\u0026amp;nbsp;This role may also be eligible for bonus, commission, equity, and/or benefits.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our base salary ranges are determined by role, level, and location. The range, which is subject to change based on primary work location, reflects the minimum and maximum base salary we expect to pay newly hired employees for the position. Within the range, we determine pay for an individual based on a number of factors including market location, job-related knowledge, skills/competencies and experience.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Your recruiter can share more about the specific offerings for this role, as well as the salary range for your primary work location during the hiring process.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Hesitant to apply?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We encourage you to submit your resume even if you don\u0026#39;t meet every requirement. We value potential and consider each candidate\u0026#39;s full professional story. Whether you\u0026#39;re exploring a career change or taking your next step, we look forward to reviewing your application. If this just isn’t the right role or time - sign up for \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/jobalerts\u0026quot;\u0026gt;job alerts\u0026lt;/a\u0026gt;!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Where we work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty operates a hybrid work model with \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/locations\u0026quot;\u0026gt;offices\u0026lt;/a\u0026gt; in 8 major cities: Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. While we offer flexibility within our established locations, we \u0026lt;strong\u0026gt;cannot\u0026lt;/strong\u0026gt; employ candidates residing in:\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location restrictions: \u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;Australia:\u0026lt;/strong\u0026gt; Northern Territory, Queensland, South Australia, Tasmania, Western Australia\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;Canada:\u0026lt;/strong\u0026gt; Alberta, Manitoba, Newfoundland, Northwest Territories, Nunavut, PEI, Quebec, Saskatchewan, Yukon\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;United States:\u0026lt;/strong\u0026gt; Alaska, Hawaii, Iowa, Louisiana, Mississippi, Nebraska, New Mexico, Oklahoma, Rhode Island, South Dakota, West Virginia, Wyoming\u0026lt;br\u0026gt;\u0026lt;em\u0026gt;Candidates must reside in an eligible location, which vary by role.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;How we work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://careers.pagerduty.com/#values\u0026quot;\u0026gt;Our values\u0026lt;/a\u0026gt; guide how we support customers, collaborate with colleagues, develop products, and foster a culture of belonging. They define not just our actions, but what it means to be Dutonian.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;People Leaders at PagerDuty are responsible for creating high performance environments that drive accountability. PagerDuty has four key dimensions that define our Leadership Impact: Lead Self, Lead the Team, Lead the Business, and Lead the Future. Each dimension has three associated competencies to give leaders a shared language for guiding their development, career, promotion, and succession planning discussions. Our Manager Expectations serve as a practical guide for managers to understand their responsibilities, prioritize their efforts, and drive engagement and performance.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What we offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a global organization, our total rewards approach is competitive with industry standards and aligned with local laws and regulations. Learn more, including country-specific offerings, on our \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/global-benefits\u0026quot;\u0026gt;benefits site\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your package may include:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive salary\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comprehensive benefits package\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible work arrangements\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Company equity*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;ESPP (Employee Stock Purchase Program)*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Retirement or pension plan*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Generous paid vacation time\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid holidays and sick leave\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Dutonian Wellness Days \u0026amp;amp; HibernationDuty - companywide paid days off in addition to PTO\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid volunteer time off: 20 hours per year\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Company-wide hack weeks\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Mental wellness programs\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;*Eligibility may vary by role, region, and tenure\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About PagerDuty\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. The PagerDuty Operations Cloud is an AI-powered platform that empowers business resilience and drives operational efficiency for enterprises. With a generative AI assistant at its core, PagerDuty empowers teams to detect and resolve issues in real time, orchestrate complex workflows, and drive continuous improvement across their digital operations. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always-on digital experiences to modern businesses\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty is Great Place to Work-certified™, a Fortune Best Workplace for Millennials, a Fortune Best Medium Workplace, a Fortune Best Workplace in Technology, and a top rated product on TrustRadius and G2.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Go behind-the-scenes on our \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/home\u0026quot;\u0026gt;careers site\u0026lt;/a\u0026gt; and @pagerduty on Instagram.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Additional Information\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status. Your privacy is important to us. By submitting an application, you confirm that you have read and understand PagerDuty\u0026#39;s \u0026lt;a href=\u0026quot;https://www.pagerduty.com/privacy-policy/\u0026quot;\u0026gt;Privacy Policy\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email accommodation@pagerduty.com and we will work with you to meet your accessibility needs.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty uses the E-Verify employment verification program.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4012305004,"name":"Customer Success","child_ids":[4012306004,4012307004,4012308004,4012309004,4012310004,4012311004],"parent_id":null}],"offices":[{"id":4005851004,"name":"Remote (USA)","location":null,"child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/pagerduty/jobs/6006378004","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5151554004,"location":{"name":"Toronto"},"metadata":[{"id":14493121004,"name":"Stock Plan","value":null,"value_type":"single_select"}],"id":6006378004,"updated_at":"2026-07-09T18:03:25-04:00","requisition_id":"EFY26525","title":"Senior Product Manager","company_name":"PagerDuty","first_published":"2026-05-26T17:19:37-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;PagerDuty (NYSE:PD) is a leader in Digital Operations Management. In an always-on world, organizations of all sizes trust PagerDuty to help them deliver a perfect digital experience to their customers, every time. Teams use PagerDuty to identify issues and opportunities in real time and bring together the right people to fix problems faster and prevent them in the future. Over 13,000 organizations (including 60 of Fortune 100) rely on PagerDuty to succeed with Digital Transformation, Cloud Migration, and DevOps Modernization. Notable customers include GE, Cisco, Genentech, Electronic Arts, Cox Automotive, Netflix, Shopify, Zoom, DoorDash, Lululemon and more. We are expanding rapidly as a platform for Digital Operations Management using AI/ML and Automation and growing our adoption by Development, IT, Customer Service, Security, and other teams across the organization.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;Senior Product Manager for AI and Automation\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty is redefining how modern engineering and operations teams work. PagerDuty’s Automation Platform includes Workflows, Actions, Connectors, and a growing agentic layer built on Skills and Tools. This is the backbone of how teams eliminate toil, respond to incidents autonomously, and ultimately enable AI-native SRE agents.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As Senior Product Manager for AI and Automation, you will own product strategy and execution across our Operations Cloud SaaS and on-premises automation products and lead the roadmap for the agentic automation experience we’re building for autonomous SRE agents. This is a high-visibility, high impact role that sits at the intersection of developer tooling, enterprise operations, and frontier AI product design.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You will report directly to the Senior Director of Product Management for the AI \u0026amp;amp; Automation group and will partner tightly with engineering, design, GTM, and enterprise customers.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Key Responsibilities\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Define and drive the multi-year roadmap for Workflows and Actions, covering both cloud-delivered SaaS and on-premises deployments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead product definition for the agentic layer of PagerDuty’s automation platform — the Skills, Tools, and Connectors that enable AI agents to act autonomously in production environments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Define the model for how autonomous SRE agents interact with automation primitives: invoking runbooks, triggering Actions, calling external APIs via Connectors, and escalating when confidence is low.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work closely with engineering to define the trust, safety, and audit boundaries required before automation can act on behalf of an agent rather than a human.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with AI/ML teams and external model providers to ensure PagerDuty’s agentic experience is differentiated by domain — leveraging deep SRE context rather than generic automation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own the customer-facing surface of agentic authorization — ensuring permissions, audit logs, and scoping controls are a natural and frictionless extension of current enterprise permissioning models.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify and close gaps in the current platform by synthesizing customer feedback, usage data, competitive signals, and engineering constraints into a coherent strategy.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Basic Qualifications\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;5+ years of product management experience shipping customer-facing software at scale; SaaS B2B strongly preferred.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep fluency in the SRE and DevOps domain — you understand how on-call rotations work, what makes a runbook effective, and what it means to operate production systems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hands-on experience with workflow automation, integration platforms, job schedulers, or infrastructure tooling.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to think clearly about authorization models — you don’t need to write policy engine code, but you must be able to reason about principals, permissions, scopes, and trust delegation in conversations with security architects and enterprise customers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong technical aptitude: comfortable reading API specs, digging into telemetry, and holding substantive conversations with senior engineers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Track record of managing ambiguous, multi-stakeholder roadmaps from vision through GA.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent written and verbal communication; can distill complex platform trade-offs for both technical and executive audiences.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with UI/UX best practices, usability testing, and interpreting user research to inform roadmap decisions and feature development\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Track record of building positive working relationships with engineering, UX design and teams outside of product development\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Passion for getting things done (and for things you haven’t done, you are naturally curious, driven to learn, and unafraid to ask for help)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong customer empathy and a curiosity-driven approach to learning their needs.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Preferred Qualifications\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience building or shipping AI/ML-powered product features, LLM integrations, or agentic systems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Prior work with authorization frameworks.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Background at an observability, incident management, or ITSM company.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with on-premises or hybrid deployment models (Kubernetes operators, air-gapped environments, enterprise security reviews).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with connector/integration ecosystems or low-code/no-code builder products.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;MBA a plus\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Salary Range: $156,000 to $236,000 CDN\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Hesitant to apply?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We encourage you to submit your resume even if you don\u0026#39;t meet every requirement. We value potential and consider each candidate\u0026#39;s full professional story. Whether you\u0026#39;re exploring a career change or taking your next step, we look forward to reviewing your application. If this just isn’t the right role or time - sign up for \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/jobalerts\u0026quot;\u0026gt;job alerts\u0026lt;/a\u0026gt;!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Where we work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty operates a hybrid work model with \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/locations\u0026quot;\u0026gt;offices\u0026lt;/a\u0026gt; in 8 major cities: Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. While we offer flexibility within our established locations, we \u0026lt;strong\u0026gt;cannot\u0026lt;/strong\u0026gt; employ candidates residing in:\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location restrictions: \u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;Australia:\u0026lt;/strong\u0026gt; Northern Territory, Queensland, South Australia, Tasmania, Western Australia\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;Canada:\u0026lt;/strong\u0026gt; Alberta, Manitoba, Newfoundland, Northwest Territories, Nunavut, PEI, Quebec, Saskatchewan, Yukon\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;United States:\u0026lt;/strong\u0026gt; Alaska, Hawaii, Iowa, Louisiana, Mississippi, Nebraska, New Mexico, Oklahoma, Rhode Island, South Dakota, West Virginia, Wyoming\u0026lt;br\u0026gt;\u0026lt;em\u0026gt;Candidates must reside in an eligible location, which vary by role.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;How we work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://careers.pagerduty.com/#values\u0026quot;\u0026gt;Our values\u0026lt;/a\u0026gt; guide how we support customers, collaborate with colleagues, develop products, and foster a culture of belonging. They define not just our actions, but what it means to be Dutonian.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;People Leaders at PagerDuty are responsible for creating high performance environments that drive accountability. PagerDuty has four key dimensions that define our Leadership Impact: Lead Self, Lead the Team, Lead the Business, and Lead the Future. Each dimension has three associated competencies to give leaders a shared language for guiding their development, career, promotion, and succession planning discussions. Our Manager Expectations serve as a practical guide for managers to understand their responsibilities, prioritize their efforts, and drive engagement and performance.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What we offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a global organization, our total rewards approach is competitive with industry standards and aligned with local laws and regulations. Learn more, including country-specific offerings, on our \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/global-benefits\u0026quot;\u0026gt;benefits site\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your package may include:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive salary\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comprehensive benefits package\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible work arrangements\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Company equity*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;ESPP (Employee Stock Purchase Program)*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Retirement or pension plan*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Generous paid vacation time\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid holidays and sick leave\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Dutonian Wellness Days \u0026amp;amp; HibernationDuty - companywide paid days off in addition to PTO\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid volunteer time off: 20 hours per year\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Company-wide hack weeks\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Mental wellness programs\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;*Eligibility may vary by role, region, and tenure\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About PagerDuty\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. The PagerDuty Operations Cloud is an AI-powered platform that empowers business resilience and drives operational efficiency for enterprises. With a generative AI assistant at its core, PagerDuty empowers teams to detect and resolve issues in real time, orchestrate complex workflows, and drive continuous improvement across their digital operations. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always-on digital experiences to modern businesses\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty is Great Place to Work-certified™, a Fortune Best Workplace for Millennials, a Fortune Best Medium Workplace, a Fortune Best Workplace in Technology, and a top rated product on TrustRadius and G2.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Go behind-the-scenes on our \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/home\u0026quot;\u0026gt;careers site\u0026lt;/a\u0026gt; and @pagerduty on Instagram.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Additional Information\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status. Your privacy is important to us. By submitting an application, you confirm that you have read and understand PagerDuty\u0026#39;s \u0026lt;a href=\u0026quot;https://www.pagerduty.com/privacy-policy/\u0026quot;\u0026gt;Privacy Policy\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email accommodation@pagerduty.com and we will work with you to meet your accessibility needs.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty uses the E-Verify employment verification program.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4012325004,"name":"Product Management","child_ids":[],"parent_id":4012353004}],"offices":[{"id":4005840004,"name":"San Francisco","location":"San Francisco, California, United States","child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/pagerduty/jobs/5990194004","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5151554004,"location":{"name":"Atlanta; San Francisco"},"metadata":[{"id":14493121004,"name":"Stock Plan","value":null,"value_type":"single_select"}],"id":5990194004,"updated_at":"2026-07-09T18:04:43-04:00","requisition_id":"EFY26525","title":"Senior Product Manager","company_name":"PagerDuty","first_published":"2026-05-26T17:07:51-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;PagerDuty (NYSE:PD) is a leader in Digital Operations Management. In an always-on world, organizations of all sizes trust PagerDuty to help them deliver a perfect digital experience to their customers, every time. Teams use PagerDuty to identify issues and opportunities in real time and bring together the right people to fix problems faster and prevent them in the future. Over 13,000 organizations (including 60 of Fortune 100) rely on PagerDuty to succeed with Digital Transformation, Cloud Migration, and DevOps Modernization. Notable customers include GE, Cisco, Genentech, Electronic Arts, Cox Automotive, Netflix, Shopify, Zoom, DoorDash, Lululemon and more. We are expanding rapidly as a platform for Digital Operations Management using AI/ML and Automation and growing our adoption by Development, IT, Customer Service, Security, and other teams across the organization.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;Senior Product Manager for AI and Automation\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty is redefining how modern engineering and operations teams work. PagerDuty’s Automation Platform includes Workflows, Actions, Connectors, and a growing agentic layer built on Skills and Tools. This is the backbone of how teams eliminate toil, respond to incidents autonomously, and ultimately enable AI-native SRE agents.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As Senior Product Manager for AI and Automation, you will own product strategy and execution across our Operations Cloud SaaS and on-premises automation products and lead the roadmap for the agentic automation experience we’re building for autonomous SRE agents. This is a high-visibility, high impact role that sits at the intersection of developer tooling, enterprise operations, and frontier AI product design.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You will report directly to the Senior Director of Product Management for the AI \u0026amp;amp; Automation group and will partner tightly with engineering, design, GTM, and enterprise customers.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Key Responsibilities\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Define and drive the multi-year roadmap for Workflows and Actions, covering both cloud-delivered SaaS and on-premises deployments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead product definition for the agentic layer of PagerDuty’s automation platform — the Skills, Tools, and Connectors that enable AI agents to act autonomously in production environments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Define the model for how autonomous SRE agents interact with automation primitives: invoking runbooks, triggering Actions, calling external APIs via Connectors, and escalating when confidence is low.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work closely with engineering to define the trust, safety, and audit boundaries required before automation can act on behalf of an agent rather than a human.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with AI/ML teams and external model providers to ensure PagerDuty’s agentic experience is differentiated by domain — leveraging deep SRE context rather than generic automation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own the customer-facing surface of agentic authorization — ensuring permissions, audit logs, and scoping controls are a natural and frictionless extension of current enterprise permissioning models.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify and close gaps in the current platform by synthesizing customer feedback, usage data, competitive signals, and engineering constraints into a coherent strategy.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Basic Qualifications\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;5+ years of product management experience shipping customer-facing software at scale; SaaS B2B strongly preferred.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep fluency in the SRE and DevOps domain — you understand how on-call rotations work, what makes a runbook effective, and what it means to operate production systems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hands-on experience with workflow automation, integration platforms, job schedulers, or infrastructure tooling.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to think clearly about authorization models — you don’t need to write policy engine code, but you must be able to reason about principals, permissions, scopes, and trust delegation in conversations with security architects and enterprise customers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong technical aptitude: comfortable reading API specs, digging into telemetry, and holding substantive conversations with senior engineers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Track record of managing ambiguous, multi-stakeholder roadmaps from vision through GA.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent written and verbal communication; can distill complex platform trade-offs for both technical and executive audiences.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with UI/UX best practices, usability testing, and interpreting user research to inform roadmap decisions and feature development\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Track record of building positive working relationships with engineering, UX design and teams outside of product development\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Passion for getting things done (and for things you haven’t done, you are naturally curious, driven to learn, and unafraid to ask for help)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong customer empathy and a curiosity-driven approach to learning their needs.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Preferred Qualifications\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience building or shipping AI/ML-powered product features, LLM integrations, or agentic systems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Prior work with authorization frameworks.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Background at an observability, incident management, or ITSM company.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with on-premises or hybrid deployment models (Kubernetes operators, air-gapped environments, enterprise security reviews).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with connector/integration ecosystems or low-code/no-code builder products.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;MBA a plus\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Salary Range: $201,000 to $303,600\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Hesitant to apply?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We encourage you to submit your resume even if you don\u0026#39;t meet every requirement. We value potential and consider each candidate\u0026#39;s full professional story. Whether you\u0026#39;re exploring a career change or taking your next step, we look forward to reviewing your application. If this just isn’t the right role or time - sign up for \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/jobalerts\u0026quot;\u0026gt;job alerts\u0026lt;/a\u0026gt;!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Where we work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty operates a hybrid work model with \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/locations\u0026quot;\u0026gt;offices\u0026lt;/a\u0026gt; in 8 major cities: Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. While we offer flexibility within our established locations, we \u0026lt;strong\u0026gt;cannot\u0026lt;/strong\u0026gt; employ candidates residing in:\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location restrictions: \u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;Australia:\u0026lt;/strong\u0026gt; Northern Territory, Queensland, South Australia, Tasmania, Western Australia\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;Canada:\u0026lt;/strong\u0026gt; Alberta, Manitoba, Newfoundland, Northwest Territories, Nunavut, PEI, Quebec, Saskatchewan, Yukon\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;United States:\u0026lt;/strong\u0026gt; Alaska, Hawaii, Iowa, Louisiana, Mississippi, Nebraska, New Mexico, Oklahoma, Rhode Island, South Dakota, West Virginia, Wyoming\u0026lt;br\u0026gt;\u0026lt;em\u0026gt;Candidates must reside in an eligible location, which vary by role.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;How we work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://careers.pagerduty.com/#values\u0026quot;\u0026gt;Our values\u0026lt;/a\u0026gt; guide how we support customers, collaborate with colleagues, develop products, and foster a culture of belonging. They define not just our actions, but what it means to be Dutonian.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;People Leaders at PagerDuty are responsible for creating high performance environments that drive accountability. PagerDuty has four key dimensions that define our Leadership Impact: Lead Self, Lead the Team, Lead the Business, and Lead the Future. Each dimension has three associated competencies to give leaders a shared language for guiding their development, career, promotion, and succession planning discussions. Our Manager Expectations serve as a practical guide for managers to understand their responsibilities, prioritize their efforts, and drive engagement and performance.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What we offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a global organization, our total rewards approach is competitive with industry standards and aligned with local laws and regulations. Learn more, including country-specific offerings, on our \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/global-benefits\u0026quot;\u0026gt;benefits site\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your package may include:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive salary\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comprehensive benefits package\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible work arrangements\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Company equity*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;ESPP (Employee Stock Purchase Program)*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Retirement or pension plan*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Generous paid vacation time\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid holidays and sick leave\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Dutonian Wellness Days \u0026amp;amp; HibernationDuty - companywide paid days off in addition to PTO\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid volunteer time off: 20 hours per year\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Company-wide hack weeks\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Mental wellness programs\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;*Eligibility may vary by role, region, and tenure\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About PagerDuty\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. The PagerDuty Operations Cloud is an AI-powered platform that empowers business resilience and drives operational efficiency for enterprises. With a generative AI assistant at its core, PagerDuty empowers teams to detect and resolve issues in real time, orchestrate complex workflows, and drive continuous improvement across their digital operations. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always-on digital experiences to modern businesses\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty is Great Place to Work-certified™, a Fortune Best Workplace for Millennials, a Fortune Best Medium Workplace, a Fortune Best Workplace in Technology, and a top rated product on TrustRadius and G2.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Go behind-the-scenes on our \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/home\u0026quot;\u0026gt;careers site\u0026lt;/a\u0026gt; and @pagerduty on Instagram.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Additional Information\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status. Your privacy is important to us. By submitting an application, you confirm that you have read and understand PagerDuty\u0026#39;s \u0026lt;a href=\u0026quot;https://www.pagerduty.com/privacy-policy/\u0026quot;\u0026gt;Privacy Policy\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email accommodation@pagerduty.com and we will work with you to meet your accessibility needs.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty uses the E-Verify employment verification program.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4012325004,"name":"Product Management","child_ids":[],"parent_id":4012353004}],"offices":[{"id":4005840004,"name":"San Francisco","location":"San Francisco, California, United States","child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/pagerduty/jobs/6113024004","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5184764004,"location":{"name":"San Francisco"},"metadata":[{"id":14493121004,"name":"Stock Plan","value":null,"value_type":"single_select"}],"id":6113024004,"updated_at":"2026-07-14T14:57:39-04:00","requisition_id":"EFY27564","title":"Senior Solutions Consultant","company_name":"PagerDuty","first_published":"2026-07-13T19:35:16-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;PagerDuty (NYSE:PD) is a leader in Digital Operations Management. In an always-on world, organizations of all sizes trust PagerDuty to help them deliver a perfect digital experience to their customers, every time. Teams use PagerDuty to identify issues and opportunities in real time and bring together the right people to fix problems faster and prevent them in the future. Over 13,000 organizations (including 60 of Fortune 100) rely on PagerDuty to succeed with Digital Transformation, Cloud Migration, and DevOps Modernization. Notable customers include GE, Cisco, Genentech, Electronic Arts, Cox Automotive, Netflix, Shopify, Zoom, DoorDash, Lululemon and more. We are expanding rapidly as a platform for Digital Operations Management using AI/ML and Automation and growing our adoption by Development, IT, Customer Service, Security, and other teams across the organization.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p class=\u0026quot;first-token\u0026quot; data-path-to-node=\u0026quot;0\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;\u0026quot; data-path-to-node=\u0026quot;0,0\u0026quot;\u0026gt;We are seeking a technical and customer-focused \u0026lt;strong\u0026gt;Solutions Consultant\u0026lt;/strong\u0026gt; to join our team\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;\u0026quot; data-path-to-node=\u0026quot;0,2\u0026quot;\u0026gt;. The Solutions Consultant will be responsible for understanding customer business environments, actively identifying potential roadblocks, and providing thoughtful solutions that leverage PagerDuty’s products\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;\u0026quot; data-path-to-node=\u0026quot;0,4\u0026quot;\u0026gt;. They will run the technical discovery process and provide guidance, relationship-building, and support throughout the sales process to ensure customer success\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;\u0026quot; data-path-to-node=\u0026quot;0,6\u0026quot;\u0026gt;. \u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;first-token\u0026quot; data-path-to-node=\u0026quot;0\u0026quot;\u0026gt;\u0026lt;span data-path-to-node=\u0026quot;2,0\u0026quot;\u0026gt;As a Solutions Consultant at PagerDuty, you’ll sit at the nexus between pre-sales, sales, and customer experience and success\u0026lt;/span\u0026gt;\u0026lt;span data-path-to-node=\u0026quot;2,2\u0026quot;\u0026gt;. You are an extraordinary partner who plays the part of consultant, technical salesperson, technical guru, product specialist, and teacher, with a committed dedication to exceptional customer service\u0026lt;/span\u0026gt;\u0026lt;span data-path-to-node=\u0026quot;2,4\u0026quot;\u0026gt;. You will build strong, significant, and compassionate relationships with internal and external partners at all levels while helping customers realize and optimize PagerDuty\u0026#39;s capabilities\u0026lt;/span\u0026gt;\u0026lt;span data-path-to-node=\u0026quot;2,6\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;h3 id=\u0026quot;p-rc_484c147719af156f-106\u0026quot; data-path-to-node=\u0026quot;8,2,0\u0026quot;\u0026gt;Key responsibilities\u0026lt;/h3\u0026gt;\n\u0026lt;ul style=\u0026quot;margin-top: 0in; margin-bottom: 0in;\u0026quot; type=\u0026quot;disc\u0026quot;\u0026gt;\n\u0026lt;li style=\u0026quot;margin-top: 0; margin-bottom: 0; vertical-align: middle;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: \u0026#39;Helvetica Neue\u0026#39;; font-size: 11.0pt;\u0026quot;\u0026gt;Actively identify potential roadblocks and provide thoughtful, technical solutions\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;margin-top: 0; margin-bottom: 0; vertical-align: middle;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: \u0026#39;Helvetica Neue\u0026#39;; font-size: 11.0pt;\u0026quot;\u0026gt;Run technical discovery processes to understand customer environments and potential technical landmines\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;margin-top: 0; margin-bottom: 0; vertical-align: middle;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: \u0026#39;Helvetica Neue\u0026#39;; font-size: 11.0pt;\u0026quot;\u0026gt;Design integrations to provide seamless implementation with the customer\u0026#39;s current technology stack\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;margin-top: 0; margin-bottom: 0; vertical-align: middle;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: \u0026#39;Helvetica Neue\u0026#39;; font-size: 11.0pt;\u0026quot;\u0026gt;Support sales cycles by handling technical questions in RFPs, RFIs, and security questionnaires\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;margin-top: 0; margin-bottom: 0; vertical-align: middle;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: \u0026#39;Helvetica Neue\u0026#39;; font-size: 11.0pt;\u0026quot;\u0026gt;Break down complex technical concepts and clearly articulate PagerDuty\u0026#39;s business value to stakeholders from DevOps engineers up to C-level executives\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;margin-top: 0; margin-bottom: 0; vertical-align: middle;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: \u0026#39;Helvetica Neue\u0026#39;; font-size: 11.0pt;\u0026quot;\u0026gt;Support one of our over 375+ native integrations to help customers realize and optimize PagerDuty\u0026#39;s capabilities\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;margin-top: 0; margin-bottom: 0; vertical-align: middle;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: \u0026#39;Helvetica Neue\u0026#39;; font-size: 11.0pt;\u0026quot;\u0026gt;Partner with sales, product, and cross-functional teams with a focus on growth and exceptional customer service\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;margin-top: 0; margin-bottom: 0; vertical-align: middle;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: \u0026#39;Helvetica Neue\u0026#39;; font-size: 11.0pt;\u0026quot;\u0026gt;Manage multiple tasks independently and collaboratively using project management and account management skills\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;margin-top: 0; margin-bottom: 0; vertical-align: middle;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: \u0026#39;Helvetica Neue\u0026#39;; font-size: 11.0pt;\u0026quot;\u0026gt;Come up to speed quickly, learn continuously, and apply impeccable attention to detail to all tasks\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;Basic qualifications\u0026lt;/h3\u0026gt;\n\u0026lt;ul style=\u0026quot;margin-top: 0in; margin-bottom: 0in;\u0026quot; type=\u0026quot;disc\u0026quot;\u0026gt;\n\u0026lt;li style=\u0026quot;margin-top: 0; margin-bottom: 0; vertical-align: middle;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: \u0026#39;Helvetica Neue\u0026#39;; font-size: 11.0pt;\u0026quot;\u0026gt;5+ years of pre-sales experience\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;margin-top: 0; margin-bottom: 0; vertical-align: middle;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: \u0026#39;Helvetica Neue\u0026#39;; font-size: 11.0pt;\u0026quot;\u0026gt;Bachelor\u0026#39;s degree or higher, preferably in a technical field\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;margin-top: 0; margin-bottom: 0; vertical-align: middle;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: \u0026#39;Helvetica Neue\u0026#39;; font-size: 11.0pt;\u0026quot;\u0026gt;Ability to do basic scripting (Java, PHP, Ruby, Perl) and a fundamental knowledge of Linux\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;margin-top: 0; margin-bottom: 0; vertical-align: middle;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: \u0026#39;Helvetica Neue\u0026#39;; font-size: 11.0pt;\u0026quot;\u0026gt;Experience selling SaaS in a fierce environment\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;margin-top: 0; margin-bottom: 0; vertical-align: middle;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: \u0026#39;Helvetica Neue\u0026#39;; font-size: 11.0pt;\u0026quot;\u0026gt;Strong communication skills to build and manage relationships with new and existing clients, with a focus on growth\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;margin-top: 0; margin-bottom: 0; vertical-align: middle;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: \u0026#39;Helvetica Neue\u0026#39;; font-size: 11.0pt;\u0026quot;\u0026gt;Demonstrable knowledge of IT monitoring tools or IT Operations\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;margin-top: 0; margin-bottom: 0; vertical-align: middle;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: \u0026#39;Helvetica Neue\u0026#39;; font-size: 11.0pt;\u0026quot;\u0026gt;Excellent at multi-tasking, self-driven, and able to work both independently and with cross-functional teams\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;margin-top: 0; margin-bottom: 0; vertical-align: middle;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: \u0026#39;Helvetica Neue\u0026#39;; font-size: 11.0pt;\u0026quot;\u0026gt;Ability to travel to customer sites as necessary\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;Preferred qualifications\u0026lt;/h3\u0026gt;\n\u0026lt;ul style=\u0026quot;margin-top: 0in; margin-bottom: 0in;\u0026quot; type=\u0026quot;disc\u0026quot;\u0026gt;\n\u0026lt;li style=\u0026quot;margin-top: 0; margin-bottom: 0; vertical-align: middle;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: \u0026#39;Helvetica Neue\u0026#39;; font-size: 11.0pt;\u0026quot;\u0026gt;Understanding of monitoring systems such as New Relic, Nagios, Zenoss, Splunk, ServiceNow, and Zabbix\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;margin-top: 0; margin-bottom: 0; vertical-align: middle;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: \u0026#39;Helvetica Neue\u0026#39;; font-size: 11.0pt;\u0026quot;\u0026gt;Familiarity and knowledge of PagerDuty\u0026#39;s space, or already being a fan of our product\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;margin-top: 0; margin-bottom: 0; vertical-align: middle;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: \u0026#39;Helvetica Neue\u0026#39;; font-size: 11.0pt;\u0026quot;\u0026gt;Experience in both enterprise and commercial sales\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty is a flexible, hybrid workplace. We embrace and encourage in-person working as an integral part of our culture. Both our employees and external research tells us that co-located collaboration strengthens connections, drives innovation, and accelerates learning.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role is expected to come into our San Francisco office \u0026lt;strong\u0026gt;two times per week\u0026lt;/strong\u0026gt;, so you can thrive in your new role and fully embrace being a Dutonian!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The base salary range for this position is 144,000 - 197,200 USD. This role may also be eligible for bonus, commission, equity, and/or benefits.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our base salary ranges are determined by role, level, and location. The range, which is subject to change based on primary work location, reflects the minimum and maximum base salary we expect to pay newly hired employees for the position. Within the range, we determine pay for an individual based on a number of factors including market location, job-related knowledge, skills/competencies and experience.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Your recruiter can share more about the specific offerings for this role, as well as the salary range for your primary work location during the hiring process.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Hesitant to apply?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We encourage you to submit your resume even if you don\u0026#39;t meet every requirement. We value potential and consider each candidate\u0026#39;s full professional story. Whether you\u0026#39;re exploring a career change or taking your next step, we look forward to reviewing your application. If this just isn’t the right role or time - sign up for \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/jobalerts\u0026quot;\u0026gt;job alerts\u0026lt;/a\u0026gt;!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Where we work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty operates a hybrid work model with \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/locations\u0026quot;\u0026gt;offices\u0026lt;/a\u0026gt; in 8 major cities: Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. While we offer flexibility within our established locations, we \u0026lt;strong\u0026gt;cannot\u0026lt;/strong\u0026gt; employ candidates residing in:\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location restrictions: \u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;Australia:\u0026lt;/strong\u0026gt; Northern Territory, Queensland, South Australia, Tasmania, Western Australia\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;Canada:\u0026lt;/strong\u0026gt; Alberta, Manitoba, Newfoundland, Northwest Territories, Nunavut, PEI, Quebec, Saskatchewan, Yukon\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;United States:\u0026lt;/strong\u0026gt; Alaska, Hawaii, Iowa, Louisiana, Mississippi, Nebraska, New Mexico, Oklahoma, Rhode Island, South Dakota, West Virginia, Wyoming\u0026lt;br\u0026gt;\u0026lt;em\u0026gt;Candidates must reside in an eligible location, which vary by role.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;How we work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://careers.pagerduty.com/#values\u0026quot;\u0026gt;Our values\u0026lt;/a\u0026gt; guide how we support customers, collaborate with colleagues, develop products, and foster a culture of belonging. They define not just our actions, but what it means to be Dutonian.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;People Leaders at PagerDuty are responsible for creating high performance environments that drive accountability. PagerDuty has four key dimensions that define our Leadership Impact: Lead Self, Lead the Team, Lead the Business, and Lead the Future. Each dimension has three associated competencies to give leaders a shared language for guiding their development, career, promotion, and succession planning discussions. Our Manager Expectations serve as a practical guide for managers to understand their responsibilities, prioritize their efforts, and drive engagement and performance.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What we offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a global organization, our total rewards approach is competitive with industry standards and aligned with local laws and regulations. Learn more, including country-specific offerings, on our \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/global-benefits\u0026quot;\u0026gt;benefits site\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your package may include:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive salary\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comprehensive benefits package\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible work arrangements\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Company equity*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;ESPP (Employee Stock Purchase Program)*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Retirement or pension plan*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Generous paid vacation time\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid holidays and sick leave\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Dutonian Wellness Days \u0026amp;amp; HibernationDuty - companywide paid days off in addition to PTO\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid volunteer time off: 20 hours per year\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Company-wide hack weeks\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Mental wellness programs\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;*Eligibility may vary by role, region, and tenure\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About PagerDuty\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. The PagerDuty Operations Cloud is an AI-powered platform that empowers business resilience and drives operational efficiency for enterprises. With a generative AI assistant at its core, PagerDuty empowers teams to detect and resolve issues in real time, orchestrate complex workflows, and drive continuous improvement across their digital operations. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always-on digital experiences to modern businesses\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty is Great Place to Work-certified™, a Fortune Best Workplace for Millennials, a Fortune Best Medium Workplace, a Fortune Best Workplace in Technology, and a top rated product on TrustRadius and G2.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Go behind-the-scenes on our \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/home\u0026quot;\u0026gt;careers site\u0026lt;/a\u0026gt; and @pagerduty on Instagram.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Additional Information\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status. Your privacy is important to us. By submitting an application, you confirm that you have read and understand PagerDuty\u0026#39;s \u0026lt;a href=\u0026quot;https://www.pagerduty.com/privacy-policy/\u0026quot;\u0026gt;Privacy Policy\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email accommodation@pagerduty.com and we will work with you to meet your accessibility needs.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty uses the E-Verify employment verification program.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4012303004,"name":"Sales","child_ids":[4012321004,4012314004,4012315004,4012320004,4012316004,4012319004,4012317004,4012318004,4012313004],"parent_id":null}],"offices":[{"id":4005840004,"name":"San Francisco","location":"San Francisco, California, United States","child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/pagerduty/jobs/6007760004","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5159446004,"location":{"name":"Remote (Singapore)"},"metadata":[{"id":14493121004,"name":"Stock Plan","value":null,"value_type":"single_select"}],"id":6007760004,"updated_at":"2026-07-23T08:17:55-04:00","requisition_id":"EFY26539","title":"Strategic Customer Success Manager","company_name":"PagerDuty","first_published":"2026-07-23T08:17:55-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;PagerDuty (NYSE:PD) is a leader in Digital Operations Management. In an always-on world, organizations of all sizes trust PagerDuty to help them deliver a perfect digital experience to their customers, every time. Teams use PagerDuty to identify issues and opportunities in real time and bring together the right people to fix problems faster and prevent them in the future. Over 13,000 organizations (including 60 of Fortune 100) rely on PagerDuty to succeed with Digital Transformation, Cloud Migration, and DevOps Modernization. Notable customers include GE, Cisco, Genentech, Electronic Arts, Cox Automotive, Netflix, Shopify, Zoom, DoorDash, Lululemon and more. We are expanding rapidly as a platform for Digital Operations Management using AI/ML and Automation and growing our adoption by Development, IT, Customer Service, Security, and other teams across the organization.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;The Strategic Customer Success Manager is aligned at the customers\u0026#39; key stakeholder level, building and fostering strong relationships to help customers accelerate their digital journey. Customer Success Managers are working directly with customers that can vary in their market segment, size, solution complexity and life cycle, depending on the customers needs.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Build and foster executive-level trusted advisor relationships with the customer’s IT, Engineering and Support organizations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrates hands-on PagerDuty Product knowledge by applying it to the customer\u0026#39;s business priorities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Guide a customer on process, people and change management best practices to drive customers adoption of real time operations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proactively identify risks to the customer achieving their stated business goals and work with the sales team to build a risk mitigation plan.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Produce and execute a comprehensive adoption path of PagerDuty products, showing the current state, target future state with timeline.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deliver business value and innovation to a customer’s business by understanding the customers’ opportunity to reduce cost and drive growth.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;When appropriate, recommend additional expert services needed to drive success.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proactively communicate technical product changes, degradations, outages, end of life and other relevant updates.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Represent the voice of the customer to inform our sales process or product roadmap.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead the cross functional post-sales team at PagerDuty, delivering a seamless experience on behalf of the customer.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Prepare and facilitate business review meetings, training sessions, webinars, demos, and other strategic and supportive interactions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Predict and forecast risk, renewal and expansion within the customer portfolio.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Basic Qualifications:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experienced professional with at least 12 years of relevant industry expertise in dynamic, customer-facing role within a B2B SaaS organization\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong consulting skills and proven results working as a trusted advisor to drive business value for customers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to drive effective and influencing conversations at the C-level; facilitation of difficult discussions and adept at handling objections.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience building Business value ROI models\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Preferred Qualifications:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Solid understanding of IT enterprise architecture, Devops principles and modern IT monitoring is strongly preferred.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working in a DevOps environment or with a company going through a transition to DevOps.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Hesitant to apply?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We encourage you to submit your resume even if you don\u0026#39;t meet every requirement. We value potential and consider each candidate\u0026#39;s full professional story. Whether you\u0026#39;re exploring a career change or taking your next step, we look forward to reviewing your application. If this just isn’t the right role or time - sign up for \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/jobalerts\u0026quot;\u0026gt;job alerts\u0026lt;/a\u0026gt;!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Where we work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty operates a hybrid work model with \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/locations\u0026quot;\u0026gt;offices\u0026lt;/a\u0026gt; in 8 major cities: Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. While we offer flexibility within our established locations, we \u0026lt;strong\u0026gt;cannot\u0026lt;/strong\u0026gt; employ candidates residing in:\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location restrictions: \u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;Australia:\u0026lt;/strong\u0026gt; Northern Territory, Queensland, South Australia, Tasmania, Western Australia\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;Canada:\u0026lt;/strong\u0026gt; Alberta, Manitoba, Newfoundland, Northwest Territories, Nunavut, PEI, Quebec, Saskatchewan, Yukon\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;United States:\u0026lt;/strong\u0026gt; Alaska, Hawaii, Iowa, Louisiana, Mississippi, Nebraska, New Mexico, Oklahoma, Rhode Island, South Dakota, West Virginia, Wyoming\u0026lt;br\u0026gt;\u0026lt;em\u0026gt;Candidates must reside in an eligible location, which vary by role.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;How we work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://careers.pagerduty.com/#values\u0026quot;\u0026gt;Our values\u0026lt;/a\u0026gt; guide how we support customers, collaborate with colleagues, develop products, and foster a culture of belonging. They define not just our actions, but what it means to be Dutonian.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;People Leaders at PagerDuty are responsible for creating high performance environments that drive accountability. PagerDuty has four key dimensions that define our Leadership Impact: Lead Self, Lead the Team, Lead the Business, and Lead the Future. Each dimension has three associated competencies to give leaders a shared language for guiding their development, career, promotion, and succession planning discussions. Our Manager Expectations serve as a practical guide for managers to understand their responsibilities, prioritize their efforts, and drive engagement and performance.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What we offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a global organization, our total rewards approach is competitive with industry standards and aligned with local laws and regulations. Learn more, including country-specific offerings, on our \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/global-benefits\u0026quot;\u0026gt;benefits site\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your package may include:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive salary\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comprehensive benefits package\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible work arrangements\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Company equity*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;ESPP (Employee Stock Purchase Program)*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Retirement or pension plan*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Generous paid vacation time\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid holidays and sick leave\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Dutonian Wellness Days \u0026amp;amp; HibernationDuty - companywide paid days off in addition to PTO\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid volunteer time off: 20 hours per year\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Company-wide hack weeks\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Mental wellness programs\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;*Eligibility may vary by role, region, and tenure\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About PagerDuty\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. The PagerDuty Operations Cloud is an AI-powered platform that empowers business resilience and drives operational efficiency for enterprises. With a generative AI assistant at its core, PagerDuty empowers teams to detect and resolve issues in real time, orchestrate complex workflows, and drive continuous improvement across their digital operations. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always-on digital experiences to modern businesses\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty is Great Place to Work-certified™, a Fortune Best Workplace for Millennials, a Fortune Best Medium Workplace, a Fortune Best Workplace in Technology, and a top rated product on TrustRadius and G2.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Go behind-the-scenes on our \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/home\u0026quot;\u0026gt;careers site\u0026lt;/a\u0026gt; and @pagerduty on Instagram.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Additional Information\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status. Your privacy is important to us. By submitting an application, you confirm that you have read and understand PagerDuty\u0026#39;s \u0026lt;a href=\u0026quot;https://www.pagerduty.com/privacy-policy/\u0026quot;\u0026gt;Privacy Policy\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email accommodation@pagerduty.com and we will work with you to meet your accessibility needs.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty uses the E-Verify employment verification program.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4012305004,"name":"Customer Success","child_ids":[4012306004,4012307004,4012308004,4012309004,4012310004,4012311004],"parent_id":null}],"offices":[{"id":4106735004,"name":"Remote (Singapore)","location":"Singapore","child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/pagerduty/jobs/5707881004","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":null,"location":{"name":"Remote (USA)"},"metadata":[{"id":14493121004,"name":"Stock Plan","value":null,"value_type":"single_select"}],"id":5707881004,"updated_at":"2026-07-14T23:16:09-04:00","requisition_id":null,"title":"Territory Executive (US)","company_name":"PagerDuty","first_published":"2025-11-13T15:08:00-05:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;PagerDuty (NYSE:PD) is a leader in Digital Operations Management. In an always-on world, organizations of all sizes trust PagerDuty to help them deliver a perfect digital experience to their customers, every time. Teams use PagerDuty to identify issues and opportunities in real time and bring together the right people to fix problems faster and prevent them in the future. Over 13,000 organizations (including 60 of Fortune 100) rely on PagerDuty to succeed with Digital Transformation, Cloud Migration, and DevOps Modernization. Notable customers include GE, Cisco, Genentech, Electronic Arts, Cox Automotive, Netflix, Shopify, Zoom, DoorDash, Lululemon and more. We are expanding rapidly as a platform for Digital Operations Management using AI/ML and Automation and growing our adoption by Development, IT, Customer Service, Security, and other teams across the organization.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;PagerDuty is seeking a Territory Executive (TE) to join our dynamic, customer-focused team! As a Territory Executive, you will own a defined territory of mid-sized customer accounts with significant expansion potential. You will combine strategic account management with consultative selling to drive growth, deepen executive relationships, and expand adoption of PagerDuty’s Operations Cloud. This is an exciting opportunity to accelerate PagerDuty’s footprint in high-growth accounts by engaging directly with C-level stakeholders and delivering measurable business outcomes.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The ideal candidate is a strategic seller who thrives in fast-paced environments, excels at executive engagement, and has a proven track record of driving multi-product growth within existing customer portfolios.\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;KEY RESPONSIBILITIES\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Drive growth within a defined territory by expanding revenue in existing mid-sized accounts through upsell and cross-sell motions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build and sustain relationships with C-level executives and key decision-makers through consultative, in-person engagement.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop and execute territory and account plans that identify expansion opportunities, competitive risks, and customer priorities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Champion the adoption of PagerDuty’s Operations Cloud to deliver tangible value and expand platform usage.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Accurately forecast and manage your sales pipeline using Salesforce and the MEDDICC qualification framework.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate cross-functionally with Solution Consultants, Customer Success Managers, Renewal Managers, and Product teams to ensure a seamless customer experience.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;BASIC QUALIFICATIONS\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;7+ years of experience in B2B sales, account management, or expansion-selling roles within SaaS or enterprise software.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven success in meeting or exceeding quota within a defined territory.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated ability to sell to and influence C-level executives and technical stakeholders.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficiency using Salesforce (SFDC) for pipeline management and forecasting.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bachelor’s degree or equivalent experience.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;PREFERRED QUALIFICATIONS\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Prior enterprise sales expertise leveraging MEDDPICC \u0026amp;amp; Value Selling.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong understanding of multi-product SaaS sales motions and consultative selling at the enterprise level.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience selling into high-growth or high-potential accounts across AMER, EMEA, APAC, or Public Sector verticals.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with Operations Cloud or DevOps environments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Results-oriented mindset with exceptional collaboration, negotiation, and presentation skills.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Hesitant to apply?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We encourage you to submit your resume even if you don\u0026#39;t meet every requirement. We value potential and consider each candidate\u0026#39;s full professional story. Whether you\u0026#39;re exploring a career change or taking your next step, we look forward to reviewing your application. If this just isn’t the right role or time - sign up for \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/jobalerts\u0026quot;\u0026gt;job alerts\u0026lt;/a\u0026gt;!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Where we work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty operates a hybrid work model with \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/locations\u0026quot;\u0026gt;offices\u0026lt;/a\u0026gt; in 8 major cities: Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. While we offer flexibility within our established locations, we \u0026lt;strong\u0026gt;cannot\u0026lt;/strong\u0026gt; employ candidates residing in:\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location restrictions: \u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;Australia:\u0026lt;/strong\u0026gt; Northern Territory, Queensland, South Australia, Tasmania, Western Australia\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;Canada:\u0026lt;/strong\u0026gt; Alberta, Manitoba, Newfoundland, Northwest Territories, Nunavut, PEI, Quebec, Saskatchewan, Yukon\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;United States:\u0026lt;/strong\u0026gt; Alaska, Hawaii, Iowa, Louisiana, Mississippi, Nebraska, New Mexico, Oklahoma, Rhode Island, South Dakota, West Virginia, Wyoming\u0026lt;br\u0026gt;\u0026lt;em\u0026gt;Candidates must reside in an eligible location, which vary by role.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;How we work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://careers.pagerduty.com/#values\u0026quot;\u0026gt;Our values\u0026lt;/a\u0026gt; guide how we support customers, collaborate with colleagues, develop products, and foster a culture of belonging. They define not just our actions, but what it means to be Dutonian.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;People Leaders at PagerDuty are responsible for creating high performance environments that drive accountability. PagerDuty has four key dimensions that define our Leadership Impact: Lead Self, Lead the Team, Lead the Business, and Lead the Future. Each dimension has three associated competencies to give leaders a shared language for guiding their development, career, promotion, and succession planning discussions. Our Manager Expectations serve as a practical guide for managers to understand their responsibilities, prioritize their efforts, and drive engagement and performance.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What we offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a global organization, our total rewards approach is competitive with industry standards and aligned with local laws and regulations. Learn more, including country-specific offerings, on our \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/global-benefits\u0026quot;\u0026gt;benefits site\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your package may include:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive salary\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comprehensive benefits package\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible work arrangements\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Company equity*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;ESPP (Employee Stock Purchase Program)*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Retirement or pension plan*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Generous paid vacation time\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid holidays and sick leave\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Dutonian Wellness Days \u0026amp;amp; HibernationDuty - companywide paid days off in addition to PTO\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid volunteer time off: 20 hours per year\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Company-wide hack weeks\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Mental wellness programs\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;*Eligibility may vary by role, region, and tenure\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About PagerDuty\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. The PagerDuty Operations Cloud is an AI-powered platform that empowers business resilience and drives operational efficiency for enterprises. With a generative AI assistant at its core, PagerDuty empowers teams to detect and resolve issues in real time, orchestrate complex workflows, and drive continuous improvement across their digital operations. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always-on digital experiences to modern businesses\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty is Great Place to Work-certified™, a Fortune Best Workplace for Millennials, a Fortune Best Medium Workplace, a Fortune Best Workplace in Technology, and a top rated product on TrustRadius and G2.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Go behind-the-scenes on our \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/home\u0026quot;\u0026gt;careers site\u0026lt;/a\u0026gt; and @pagerduty on Instagram.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Additional Information\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status. Your privacy is important to us. By submitting an application, you confirm that you have read and understand PagerDuty\u0026#39;s \u0026lt;a href=\u0026quot;https://www.pagerduty.com/privacy-policy/\u0026quot;\u0026gt;Privacy Policy\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email accommodation@pagerduty.com and we will work with you to meet your accessibility needs.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty uses the E-Verify employment verification program.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4012303004,"name":"Sales","child_ids":[4012321004,4012320004,4012319004,4012318004,4012317004,4012316004,4012315004,4012314004,4012313004],"parent_id":null}],"offices":[],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null}],"meta":{"total":18}}