{"jobs":[{"absolute_url":"https://job-boards.greenhouse.io/pagerduty/jobs/6186821004","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5212611004,"location":{"name":"Atlanta"},"metadata":[{"id":14493121004,"name":"Stock Plan","value":null,"value_type":"single_select"}],"id":6186821004,"updated_at":"2026-09-16T21:28:16-04:00","requisition_id":"EFY27611","title":"Account Manager","company_name":"PagerDuty","first_published":"2026-09-16T19:16:54-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;PagerDuty, Inc. (NYSE: PD) is the global leader in AI-first digital operations. By automatically detecting, diagnosing, and remediating issues, the PagerDuty Platform orchestrates AI agents and automated workflows with context from over 750 integrations. Trusted by approximately two-thirds of the Fortune 100 and nearly half of the Fortune 500, PagerDuty is the industry standard for organizations scaling resilient, autonomous operations. Notable customers include Chipotle, Cloudflare, Docusign, Fox, Nvidia, Salesforce, Spotify, Zoom and more. We are growing rapidly and hiring top talent with leading AI skills across engineering, sales, product, marketing, and beyond as we build the leading digital operations platform.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;PagerDuty is seeking an Account Manager to join our diverse, customer-focused team! As an Account Manager, you will serve as the primary point of contact for a portfolio of existing SaaS customers, partnering closely with cross-functional teams to deliver exceptional customer outcomes. You will maintain and grow customer relationships, drive product adoption, manage renewals, and identify strategic expansion opportunities that deliver measurable business value. This is an exciting opportunity to blend customer success and sales expertise to help customers realize the full potential of PagerDuty’s platform while driving revenue growth.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The ideal candidate is a proactive relationship builder with strong commercial acumen, a passion for data-driven customer management, and experience with SaaS products and AI-driven insights.\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;KEY RESPONSIBILITIES\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Own a portfolio of existing customers to ensure adoption, value realization, and retention.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop and execute account plans that drive renewals, mitigate churn risk, and uncover expansion opportunities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Present and negotiate renewal proposals, structure multi-year options, and manage contract value through strategic account management.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Monitor customer health using usage analytics, telemetry, and business insights to identify and address risks early.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate cross-functionally with Legal, Sales Operations, and Renewals teams to ensure smooth contracting, forecasting, and reporting processes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain strong product knowledge and deliver consultative guidance to drive configuration optimization and feature adoption.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;BASIC QUALIFICATIONS\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;7+ years of combined customer-facing experience, including Account Management, Customer Success, or Renewals.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;4+ years of proven success managing renewals and growth within a SaaS environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience using Salesforce (SFDC) and analytics tools such as Gainsight, Tableau, or Looker.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bachelor’s degree or equivalent experience.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;PREFERRED QUALIFICATIONS\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated ability to leverage data analytics and health metrics to manage and retain customer accounts.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Prior enterprise sales expertise leveraging MEDDPICC \u0026amp;amp; Value Selling.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working with enterprise software customers or in a DevOps environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong understanding of AI-powered tools and how they can be leveraged to drive efficiency and insight.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven history of achieving revenue and retention goals through consultative account management.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Self-starter with strong collaboration, negotiation, and problem-solving skills.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;The base salary range for this position is \u0026lt;span class=\u0026quot;collapsed-field-text\u0026quot;\u0026gt;$105,000.00 - $126,500.00 USD.\u0026lt;/span\u0026gt;\u0026amp;nbsp;This role may also be eligible for bonus, commission, equity, and/or benefits.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our base salary ranges are determined by role, level, and location. The range, which is subject to change based on primary work location, reflects the minimum and maximum base salary we expect to pay newly hired employees for the position. Within the range, we determine pay for an individual based on a number of factors including market location, job-related knowledge, skills/competencies and experience.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Your recruiter can share more about the specific offerings for this role, as well as the salary range for your primary work location during the hiring process.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Hesitant to apply?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We encourage you to submit your resume even if you don\u0026#39;t meet every requirement. We value potential and consider each candidate\u0026#39;s full professional story. Whether you\u0026#39;re exploring a career change or taking your next step, we look forward to reviewing your application. If this just isn’t the right role or time - sign up for \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/jobalerts\u0026quot;\u0026gt;job alerts\u0026lt;/a\u0026gt;!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Where we work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty operates a hybrid work model with \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/locations\u0026quot;\u0026gt;offices\u0026lt;/a\u0026gt; in 8 major cities: Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. While we offer flexibility within our established locations, we \u0026lt;strong\u0026gt;cannot\u0026lt;/strong\u0026gt; employ candidates residing in:\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location restrictions: \u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;Australia:\u0026lt;/strong\u0026gt; Northern Territory, Queensland, South Australia, Tasmania, Western Australia\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;Canada:\u0026lt;/strong\u0026gt; Alberta, Manitoba, Newfoundland, Northwest Territories, Nunavut, PEI, Quebec, Saskatchewan, Yukon\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;United States:\u0026lt;/strong\u0026gt; Alaska, Hawaii, Iowa, Louisiana, Mississippi, Nebraska, New Mexico, Oklahoma, Rhode Island, South Dakota, West Virginia, Wyoming\u0026lt;br\u0026gt;\u0026lt;em\u0026gt;Candidates must reside in an eligible location, which vary by role.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;How we work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://careers.pagerduty.com/#values\u0026quot;\u0026gt;Our values\u0026lt;/a\u0026gt; guide how we support customers, collaborate with colleagues, develop products, and foster a culture of belonging. They define not just our actions, but what it means to be Dutonian.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;People Leaders at PagerDuty are responsible for creating high performance environments that drive accountability. PagerDuty has four key dimensions that define our Leadership Impact: Lead Self, Lead the Team, Lead the Business, and Lead the Future. Each dimension has three associated competencies to give leaders a shared language for guiding their development, career, promotion, and succession planning discussions. Our Manager Expectations serve as a practical guide for managers to understand their responsibilities, prioritize their efforts, and drive engagement and performance.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What we offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a global organization, our total rewards approach is competitive with industry standards and aligned with local laws and regulations. Learn more, including country-specific offerings, on our \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/global-benefits\u0026quot;\u0026gt;benefits site\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your package may include:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive salary\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comprehensive benefits package\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible work arrangements\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Company equity*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;ESPP (Employee Stock Purchase Program)*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Retirement or pension plan*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Generous paid vacation time\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid holidays and sick leave\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Dutonian Wellness Days \u0026amp;amp; HibernationDuty - companywide paid days off in addition to PTO\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid volunteer time off: 20 hours per year\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Company-wide hack weeks\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Mental wellness programs\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;*Eligibility may vary by role, region, and tenure\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About PagerDuty\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. The PagerDuty Operations Cloud is an AI-powered platform that empowers business resilience and drives operational efficiency for enterprises. With a generative AI assistant at its core, PagerDuty empowers teams to detect and resolve issues in real time, orchestrate complex workflows, and drive continuous improvement across their digital operations. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always-on digital experiences to modern businesses\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty is Great Place to Work-certified™, a Fortune Best Workplace for Millennials, a Fortune Best Medium Workplace, a Fortune Best Workplace in Technology, and a top rated product on TrustRadius and G2.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Go behind-the-scenes on our \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/home\u0026quot;\u0026gt;careers site\u0026lt;/a\u0026gt; and @pagerduty on Instagram.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Additional Information\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status. Your privacy is important to us. By submitting an application, you confirm that you have read and understand PagerDuty\u0026#39;s \u0026lt;a href=\u0026quot;https://www.pagerduty.com/privacy-policy/\u0026quot;\u0026gt;Privacy Policy\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email accommodation@pagerduty.com and we will work with you to meet your accessibility needs.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty uses the E-Verify employment verification program.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4012305004,"name":"Customer Success","child_ids":[4012306004,4012307004,4012308004,4012309004,4012310004,4012311004],"parent_id":null}],"offices":[{"id":4005842004,"name":"Atlanta","location":"Atlanta, Georgia, United States","child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/pagerduty/jobs/6186857004","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5212628004,"location":{"name":"Remote (USA - Boston, MA)"},"metadata":[{"id":14493121004,"name":"Stock Plan","value":null,"value_type":"single_select"}],"id":6186857004,"updated_at":"2026-09-16T19:44:52-04:00","requisition_id":"EFY27612","title":"Account Manager - Boston","company_name":"PagerDuty","first_published":"2026-09-16T19:44:52-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;PagerDuty, Inc. (NYSE: PD) is the global leader in AI-first digital operations. By automatically detecting, diagnosing, and remediating issues, the PagerDuty Platform orchestrates AI agents and automated workflows with context from over 750 integrations. Trusted by approximately two-thirds of the Fortune 100 and nearly half of the Fortune 500, PagerDuty is the industry standard for organizations scaling resilient, autonomous operations. Notable customers include Chipotle, Cloudflare, Docusign, Fox, Nvidia, Salesforce, Spotify, Zoom and more. We are growing rapidly and hiring top talent with leading AI skills across engineering, sales, product, marketing, and beyond as we build the leading digital operations platform.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;PagerDuty is seeking an Account Manager to join our diverse, customer-focused team! As an Account Manager, you will serve as the primary point of contact for a portfolio of existing SaaS customers, partnering closely with cross-functional teams to deliver exceptional customer outcomes. You will maintain and grow customer relationships, drive product adoption, manage renewals, and identify strategic expansion opportunities that deliver measurable business value. This is an exciting opportunity to blend customer success and sales expertise to help customers realize the full potential of PagerDuty’s platform while driving revenue growth.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The ideal candidate is a proactive relationship builder with strong commercial acumen, a passion for data-driven customer management, and experience with SaaS products and AI-driven insights.\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;KEY RESPONSIBILITIES\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Own a portfolio of existing customers to ensure adoption, value realization, and retention.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop and execute account plans that drive renewals, mitigate churn risk, and uncover expansion opportunities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Present and negotiate renewal proposals, structure multi-year options, and manage contract value through strategic account management.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Monitor customer health using usage analytics, telemetry, and business insights to identify and address risks early.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate cross-functionally with Legal, Sales Operations, and Renewals teams to ensure smooth contracting, forecasting, and reporting processes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain strong product knowledge and deliver consultative guidance to drive configuration optimization and feature adoption.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;BASIC QUALIFICATIONS\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;7+ years of combined customer-facing experience, including Account Management, Customer Success, or Renewals.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;4+ years of proven success managing renewals and growth within a SaaS environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience using Salesforce (SFDC) and analytics tools such as Gainsight, Tableau, or Looker.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bachelor’s degree or equivalent experience.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;PREFERRED QUALIFICATIONS\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated ability to leverage data analytics and health metrics to manage and retain customer accounts.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Prior enterprise sales expertise leveraging MEDDPICC \u0026amp;amp; Value Selling.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working with enterprise software customers or in a DevOps environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong understanding of AI-powered tools and how they can be leveraged to drive efficiency and insight.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven history of achieving revenue and retention goals through consultative account management.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Self-starter with strong collaboration, negotiation, and problem-solving skills.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;The base salary range for this position is \u0026lt;span class=\u0026quot;collapsed-field-text\u0026quot;\u0026gt;$105,000.00 - $126,500.00 USD.\u0026lt;/span\u0026gt;\u0026amp;nbsp;This role may also be eligible for bonus, commission, equity, and/or benefits.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our base salary ranges are determined by role, level, and location. The range, which is subject to change based on primary work location, reflects the minimum and maximum base salary we expect to pay newly hired employees for the position. Within the range, we determine pay for an individual based on a number of factors including market location, job-related knowledge, skills/competencies and experience.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Your recruiter can share more about the specific offerings for this role, as well as the salary range for your primary work location during the hiring process.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Hesitant to apply?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We encourage you to submit your resume even if you don\u0026#39;t meet every requirement. We value potential and consider each candidate\u0026#39;s full professional story. Whether you\u0026#39;re exploring a career change or taking your next step, we look forward to reviewing your application. If this just isn’t the right role or time - sign up for \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/jobalerts\u0026quot;\u0026gt;job alerts\u0026lt;/a\u0026gt;!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Where we work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty operates a hybrid work model with \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/locations\u0026quot;\u0026gt;offices\u0026lt;/a\u0026gt; in 8 major cities: Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. While we offer flexibility within our established locations, we \u0026lt;strong\u0026gt;cannot\u0026lt;/strong\u0026gt; employ candidates residing in:\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location restrictions: \u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;Australia:\u0026lt;/strong\u0026gt; Northern Territory, Queensland, South Australia, Tasmania, Western Australia\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;Canada:\u0026lt;/strong\u0026gt; Alberta, Manitoba, Newfoundland, Northwest Territories, Nunavut, PEI, Quebec, Saskatchewan, Yukon\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;United States:\u0026lt;/strong\u0026gt; Alaska, Hawaii, Iowa, Louisiana, Mississippi, Nebraska, New Mexico, Oklahoma, Rhode Island, South Dakota, West Virginia, Wyoming\u0026lt;br\u0026gt;\u0026lt;em\u0026gt;Candidates must reside in an eligible location, which vary by role.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;How we work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://careers.pagerduty.com/#values\u0026quot;\u0026gt;Our values\u0026lt;/a\u0026gt; guide how we support customers, collaborate with colleagues, develop products, and foster a culture of belonging. They define not just our actions, but what it means to be Dutonian.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;People Leaders at PagerDuty are responsible for creating high performance environments that drive accountability. PagerDuty has four key dimensions that define our Leadership Impact: Lead Self, Lead the Team, Lead the Business, and Lead the Future. Each dimension has three associated competencies to give leaders a shared language for guiding their development, career, promotion, and succession planning discussions. Our Manager Expectations serve as a practical guide for managers to understand their responsibilities, prioritize their efforts, and drive engagement and performance.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What we offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a global organization, our total rewards approach is competitive with industry standards and aligned with local laws and regulations. Learn more, including country-specific offerings, on our \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/global-benefits\u0026quot;\u0026gt;benefits site\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your package may include:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive salary\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comprehensive benefits package\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible work arrangements\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Company equity*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;ESPP (Employee Stock Purchase Program)*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Retirement or pension plan*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Generous paid vacation time\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid holidays and sick leave\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Dutonian Wellness Days \u0026amp;amp; HibernationDuty - companywide paid days off in addition to PTO\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid volunteer time off: 20 hours per year\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Company-wide hack weeks\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Mental wellness programs\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;*Eligibility may vary by role, region, and tenure\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About PagerDuty\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. The PagerDuty Operations Cloud is an AI-powered platform that empowers business resilience and drives operational efficiency for enterprises. With a generative AI assistant at its core, PagerDuty empowers teams to detect and resolve issues in real time, orchestrate complex workflows, and drive continuous improvement across their digital operations. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always-on digital experiences to modern businesses\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty is Great Place to Work-certified™, a Fortune Best Workplace for Millennials, a Fortune Best Medium Workplace, a Fortune Best Workplace in Technology, and a top rated product on TrustRadius and G2.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Go behind-the-scenes on our \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/home\u0026quot;\u0026gt;careers site\u0026lt;/a\u0026gt; and @pagerduty on Instagram.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Additional Information\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status. Your privacy is important to us. By submitting an application, you confirm that you have read and understand PagerDuty\u0026#39;s \u0026lt;a href=\u0026quot;https://www.pagerduty.com/privacy-policy/\u0026quot;\u0026gt;Privacy Policy\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email accommodation@pagerduty.com and we will work with you to meet your accessibility needs.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty uses the E-Verify employment verification program.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4012305004,"name":"Customer Success","child_ids":[4012306004,4012307004,4012308004,4012309004,4012310004,4012311004],"parent_id":null}],"offices":[{"id":4005851004,"name":"Remote (USA)","location":null,"child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/pagerduty/jobs/5819455004","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5054184004,"location":{"name":"Remote (USA)"},"metadata":[{"id":14493121004,"name":"Stock Plan","value":null,"value_type":"single_select"}],"id":5819455004,"updated_at":"2026-08-17T01:36:48-04:00","requisition_id":"EFY27450","title":"Account Manager- DC","company_name":"PagerDuty","first_published":"2026-03-04T16:42:52-05:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;PagerDuty, Inc. (NYSE: PD) is the global leader in AI-first digital operations. By automatically detecting, diagnosing, and remediating issues, the PagerDuty Platform orchestrates AI agents and automated workflows with context from over 750 integrations. Trusted by approximately two-thirds of the Fortune 100 and nearly half of the Fortune 500, PagerDuty is the industry standard for organizations scaling resilient, autonomous operations. Notable customers include Chipotle, Cloudflare, Docusign, Fox, Nvidia, Salesforce, Spotify, Zoom and more. We are growing rapidly and hiring top talent with leading AI skills across engineering, sales, product, marketing, and beyond as we build the leading digital operations platform.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;PagerDuty is seeking an Account Manager to join our diverse, customer-focused team! As an Account Manager, you will serve as the primary point of contact for a portfolio of existing SaaS customers, partnering closely with cross-functional teams to deliver exceptional customer outcomes. You will maintain and grow customer relationships, drive product adoption, manage renewals, and identify strategic expansion opportunities that deliver measurable business value. This is an exciting opportunity to blend customer success and sales expertise to help customers realize the full potential of PagerDuty’s platform while driving revenue growth.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The ideal candidate is a proactive relationship builder with strong commercial acumen, a passion for data-driven customer management, and experience with SaaS products and AI-driven insights.\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;KEY RESPONSIBILITIES\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Own a portfolio of existing customers to ensure adoption, value realization, and retention.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop and execute account plans that drive renewals, mitigate churn risk, and uncover expansion opportunities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Present and negotiate renewal proposals, structure multi-year options, and manage contract value through strategic account management.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Monitor customer health using usage analytics, telemetry, and business insights to identify and address risks early.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate cross-functionally with Legal, Sales Operations, and Renewals teams to ensure smooth contracting, forecasting, and reporting processes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain strong product knowledge and deliver consultative guidance to drive configuration optimization and feature adoption.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;BASIC QUALIFICATIONS\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;7+ years of combined customer-facing experience, including Account Management, Customer Success, or Renewals.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;4+ years of proven success managing renewals and growth within a SaaS environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience using Salesforce (SFDC) and analytics tools such as Gainsight, Tableau, or Looker.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bachelor’s degree or equivalent experience.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;PREFERRED QUALIFICATIONS\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated ability to leverage data analytics and health metrics to manage and retain customer accounts.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Prior enterprise sales expertise leveraging MEDDPICC \u0026amp;amp; Value Selling.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working with enterprise software customers or in a DevOps environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong understanding of AI-powered tools and how they can be leveraged to drive efficiency and insight.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven history of achieving revenue and retention goals through consultative account management.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Self-starter with strong collaboration, negotiation, and problem-solving skills.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;The base salary range for this position is \u0026lt;span class=\u0026quot;collapsed-field-text\u0026quot;\u0026gt;$105,000.00 - $125,400.00 USD.\u0026lt;/span\u0026gt;\u0026amp;nbsp;This role may also be eligible for bonus, commission, equity, and/or benefits.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our base salary ranges are determined by role, level, and location. The range, which is subject to change based on primary work location, reflects the minimum and maximum base salary we expect to pay newly hired employees for the position. Within the range, we determine pay for an individual based on a number of factors including market location, job-related knowledge, skills/competencies and experience.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Your recruiter can share more about the specific offerings for this role, as well as the salary range for your primary work location during the hiring process.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Hesitant to apply?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We encourage you to submit your resume even if you don\u0026#39;t meet every requirement. We value potential and consider each candidate\u0026#39;s full professional story. Whether you\u0026#39;re exploring a career change or taking your next step, we look forward to reviewing your application. If this just isn’t the right role or time - sign up for \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/jobalerts\u0026quot;\u0026gt;job alerts\u0026lt;/a\u0026gt;!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Where we work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty operates a hybrid work model with \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/locations\u0026quot;\u0026gt;offices\u0026lt;/a\u0026gt; in 8 major cities: Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. While we offer flexibility within our established locations, we \u0026lt;strong\u0026gt;cannot\u0026lt;/strong\u0026gt; employ candidates residing in:\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location restrictions: \u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;Australia:\u0026lt;/strong\u0026gt; Northern Territory, Queensland, South Australia, Tasmania, Western Australia\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;Canada:\u0026lt;/strong\u0026gt; Alberta, Manitoba, Newfoundland, Northwest Territories, Nunavut, PEI, Quebec, Saskatchewan, Yukon\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;United States:\u0026lt;/strong\u0026gt; Alaska, Hawaii, Iowa, Louisiana, Mississippi, Nebraska, New Mexico, Oklahoma, Rhode Island, South Dakota, West Virginia, Wyoming\u0026lt;br\u0026gt;\u0026lt;em\u0026gt;Candidates must reside in an eligible location, which vary by role.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;How we work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://careers.pagerduty.com/#values\u0026quot;\u0026gt;Our values\u0026lt;/a\u0026gt; guide how we support customers, collaborate with colleagues, develop products, and foster a culture of belonging. They define not just our actions, but what it means to be Dutonian.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;People Leaders at PagerDuty are responsible for creating high performance environments that drive accountability. PagerDuty has four key dimensions that define our Leadership Impact: Lead Self, Lead the Team, Lead the Business, and Lead the Future. Each dimension has three associated competencies to give leaders a shared language for guiding their development, career, promotion, and succession planning discussions. Our Manager Expectations serve as a practical guide for managers to understand their responsibilities, prioritize their efforts, and drive engagement and performance.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What we offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a global organization, our total rewards approach is competitive with industry standards and aligned with local laws and regulations. Learn more, including country-specific offerings, on our \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/global-benefits\u0026quot;\u0026gt;benefits site\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your package may include:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive salary\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comprehensive benefits package\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible work arrangements\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Company equity*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;ESPP (Employee Stock Purchase Program)*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Retirement or pension plan*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Generous paid vacation time\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid holidays and sick leave\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Dutonian Wellness Days \u0026amp;amp; HibernationDuty - companywide paid days off in addition to PTO\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid volunteer time off: 20 hours per year\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Company-wide hack weeks\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Mental wellness programs\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;*Eligibility may vary by role, region, and tenure\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About PagerDuty\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. The PagerDuty Operations Cloud is an AI-powered platform that empowers business resilience and drives operational efficiency for enterprises. With a generative AI assistant at its core, PagerDuty empowers teams to detect and resolve issues in real time, orchestrate complex workflows, and drive continuous improvement across their digital operations. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always-on digital experiences to modern businesses\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty is Great Place to Work-certified™, a Fortune Best Workplace for Millennials, a Fortune Best Medium Workplace, a Fortune Best Workplace in Technology, and a top rated product on TrustRadius and G2.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Go behind-the-scenes on our \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/home\u0026quot;\u0026gt;careers site\u0026lt;/a\u0026gt; and @pagerduty on Instagram.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Additional Information\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status. Your privacy is important to us. By submitting an application, you confirm that you have read and understand PagerDuty\u0026#39;s \u0026lt;a href=\u0026quot;https://www.pagerduty.com/privacy-policy/\u0026quot;\u0026gt;Privacy Policy\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email accommodation@pagerduty.com and we will work with you to meet your accessibility needs.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty uses the E-Verify employment verification program.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4012305004,"name":"Customer Success","child_ids":[4012306004,4012307004,4012308004,4012309004,4012310004,4012311004],"parent_id":null}],"offices":[{"id":4005851004,"name":"Remote (USA)","location":null,"child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/pagerduty/jobs/6161031004","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5204506004,"location":{"name":"Toronto"},"metadata":[{"id":14493121004,"name":"Stock Plan","value":null,"value_type":"single_select"}],"id":6161031004,"updated_at":"2026-09-04T09:18:28-04:00","requisition_id":"EFY27592","title":"Account Manager - Toronto","company_name":"PagerDuty","first_published":"2026-08-25T01:11:06-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;PagerDuty, Inc. (NYSE: PD) is the global leader in AI-first digital operations. By automatically detecting, diagnosing, and remediating issues, the PagerDuty Platform orchestrates AI agents and automated workflows with context from over 750 integrations. Trusted by approximately two-thirds of the Fortune 100 and nearly half of the Fortune 500, PagerDuty is the industry standard for organizations scaling resilient, autonomous operations. Notable customers include Chipotle, Cloudflare, Docusign, Fox, Nvidia, Salesforce, Spotify, Zoom and more. We are growing rapidly and hiring top talent with leading AI skills across engineering, sales, product, marketing, and beyond as we build the leading digital operations platform.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;PagerDuty is seeking an Account Manager to join our diverse, customer-focused team! As an Account Manager, you will serve as the primary point of contact for a portfolio of existing SaaS customers, partnering closely with cross-functional teams to deliver exceptional customer outcomes. You will maintain and grow customer relationships, drive product adoption, manage renewals, and identify strategic expansion opportunities that deliver measurable business value. This is an exciting opportunity to blend customer success and sales expertise to help customers realize the full potential of PagerDuty’s platform while driving revenue growth.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The ideal candidate is a proactive relationship builder with strong commercial acumen, a passion for data-driven customer management, and experience with SaaS products and AI-driven insights.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role is expected to come into our Toronto office \u0026lt;span style=\u0026quot;font-weight: bold;\u0026quot;\u0026gt;2 days per week\u0026lt;/span\u0026gt;, so you can thrive in your new role and fully embrace being a Dutonian!\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;KEY RESPONSIBILITIES\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Own a portfolio of existing customers to ensure adoption, value realization, and retention.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop and execute account plans that drive renewals, mitigate churn risk, and uncover expansion opportunities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Present and negotiate renewal proposals, structure multi-year options, and manage contract value through strategic account management.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Monitor customer health using usage analytics, telemetry, and business insights to identify and address risks early.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate cross-functionally with Legal, Sales Operations, and Renewals teams to ensure smooth contracting, forecasting, and reporting processes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain strong product knowledge and deliver consultative guidance to drive configuration optimization and feature adoption.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;BASIC QUALIFICATIONS\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;7+ years of combined customer-facing experience, including Account Management, Customer Success, or Renewals.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;4+ years of proven success managing renewals and growth within a SaaS environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience using Salesforce (SFDC) and analytics tools such as Gainsight, Tableau, or Looker.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bachelor’s degree or equivalent experience.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;PREFERRED QUALIFICATIONS\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated ability to leverage data analytics and health metrics to manage and retain customer accounts.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Prior enterprise sales expertise leveraging MEDDPICC \u0026amp;amp; Value Selling.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working with enterprise software customers or in a DevOps environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong understanding of AI-powered tools and how they can be leveraged to drive efficiency and insight.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven history of achieving revenue and retention goals through consultative account management.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Self-starter with strong collaboration, negotiation, and problem-solving skills.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;The base salary range for this position is 105,000 - 126,500 CAD. This role may also be eligible for bonus, commission, equity, and/or benefits.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our base salary ranges are determined by role, level, and location. The range, which is subject to change based on primary work location, reflects the minimum and maximum base salary we expect to pay newly hired employees for the position. \u0026amp;nbsp;Within the range, we determine pay for an individual based on a number of factors including market location, job-related knowledge, skills/competencies and experience.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Your recruiter can share more about the specific offerings for this role, as well as the salary range for your primary work location during the hiring process.\u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Hesitant to apply?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We encourage you to submit your resume even if you don\u0026#39;t meet every requirement. We value potential and consider each candidate\u0026#39;s full professional story. Whether you\u0026#39;re exploring a career change or taking your next step, we look forward to reviewing your application. If this just isn’t the right role or time - sign up for \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/jobalerts\u0026quot;\u0026gt;job alerts\u0026lt;/a\u0026gt;!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Where we work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty operates a hybrid work model with \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/locations\u0026quot;\u0026gt;offices\u0026lt;/a\u0026gt; in 8 major cities: Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. While we offer flexibility within our established locations, we \u0026lt;strong\u0026gt;cannot\u0026lt;/strong\u0026gt; employ candidates residing in:\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location restrictions: \u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;Australia:\u0026lt;/strong\u0026gt; Northern Territory, Queensland, South Australia, Tasmania, Western Australia\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;Canada:\u0026lt;/strong\u0026gt; Alberta, Manitoba, Newfoundland, Northwest Territories, Nunavut, PEI, Quebec, Saskatchewan, Yukon\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;United States:\u0026lt;/strong\u0026gt; Alaska, Hawaii, Iowa, Louisiana, Mississippi, Nebraska, New Mexico, Oklahoma, Rhode Island, South Dakota, West Virginia, Wyoming\u0026lt;br\u0026gt;\u0026lt;em\u0026gt;Candidates must reside in an eligible location, which vary by role.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;How we work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://careers.pagerduty.com/#values\u0026quot;\u0026gt;Our values\u0026lt;/a\u0026gt; guide how we support customers, collaborate with colleagues, develop products, and foster a culture of belonging. They define not just our actions, but what it means to be Dutonian.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;People Leaders at PagerDuty are responsible for creating high performance environments that drive accountability. PagerDuty has four key dimensions that define our Leadership Impact: Lead Self, Lead the Team, Lead the Business, and Lead the Future. Each dimension has three associated competencies to give leaders a shared language for guiding their development, career, promotion, and succession planning discussions. Our Manager Expectations serve as a practical guide for managers to understand their responsibilities, prioritize their efforts, and drive engagement and performance.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What we offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a global organization, our total rewards approach is competitive with industry standards and aligned with local laws and regulations. Learn more, including country-specific offerings, on our \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/global-benefits\u0026quot;\u0026gt;benefits site\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your package may include:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive salary\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comprehensive benefits package\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible work arrangements\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Company equity*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;ESPP (Employee Stock Purchase Program)*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Retirement or pension plan*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Generous paid vacation time\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid holidays and sick leave\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Dutonian Wellness Days \u0026amp;amp; HibernationDuty - companywide paid days off in addition to PTO\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid volunteer time off: 20 hours per year\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Company-wide hack weeks\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Mental wellness programs\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;*Eligibility may vary by role, region, and tenure\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About PagerDuty\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. The PagerDuty Operations Cloud is an AI-powered platform that empowers business resilience and drives operational efficiency for enterprises. With a generative AI assistant at its core, PagerDuty empowers teams to detect and resolve issues in real time, orchestrate complex workflows, and drive continuous improvement across their digital operations. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always-on digital experiences to modern businesses\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty is Great Place to Work-certified™, a Fortune Best Workplace for Millennials, a Fortune Best Medium Workplace, a Fortune Best Workplace in Technology, and a top rated product on TrustRadius and G2.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Go behind-the-scenes on our \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/home\u0026quot;\u0026gt;careers site\u0026lt;/a\u0026gt; and @pagerduty on Instagram.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Additional Information\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status. Your privacy is important to us. By submitting an application, you confirm that you have read and understand PagerDuty\u0026#39;s \u0026lt;a href=\u0026quot;https://www.pagerduty.com/privacy-policy/\u0026quot;\u0026gt;Privacy Policy\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email accommodation@pagerduty.com and we will work with you to meet your accessibility needs.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty uses the E-Verify employment verification program.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4012305004,"name":"Customer Success","child_ids":[4012306004,4012307004,4012308004,4012309004,4012310004,4012311004],"parent_id":null}],"offices":[{"id":4005845004,"name":"Toronto","location":"Toronto, Ontario, Canada","child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/pagerduty/jobs/5818237004","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":null,"location":{"name":"Remote (USA)"},"metadata":[{"id":14493121004,"name":"Stock Plan","value":null,"value_type":"single_select"}],"id":5818237004,"updated_at":"2026-08-17T01:36:48-04:00","requisition_id":null,"title":"Account Manager (US)","company_name":"PagerDuty","first_published":"2026-03-03T16:14:24-05:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;PagerDuty, Inc. (NYSE: PD) is the global leader in AI-first digital operations. By automatically detecting, diagnosing, and remediating issues, the PagerDuty Platform orchestrates AI agents and automated workflows with context from over 750 integrations. Trusted by approximately two-thirds of the Fortune 100 and nearly half of the Fortune 500, PagerDuty is the industry standard for organizations scaling resilient, autonomous operations. Notable customers include Chipotle, Cloudflare, Docusign, Fox, Nvidia, Salesforce, Spotify, Zoom and more. We are growing rapidly and hiring top talent with leading AI skills across engineering, sales, product, marketing, and beyond as we build the leading digital operations platform.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;PagerDuty is seeking an Account Manager to join our diverse, customer-focused team! As an Account Manager, you will serve as the primary point of contact for a portfolio of existing SaaS customers, partnering closely with cross-functional teams to deliver exceptional customer outcomes. You will maintain and grow customer relationships, drive product adoption, manage renewals, and identify strategic expansion opportunities that deliver measurable business value. This is an exciting opportunity to blend customer success and sales expertise to help customers realize the full potential of PagerDuty’s platform while driving revenue growth.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The ideal candidate is a proactive relationship builder with strong commercial acumen, a passion for data-driven customer management, and experience with SaaS products and AI-driven insights.\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;KEY RESPONSIBILITIES\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Own a portfolio of existing customers to ensure adoption, value realization, and retention.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop and execute account plans that drive renewals, mitigate churn risk, and uncover expansion opportunities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Present and negotiate renewal proposals, structure multi-year options, and manage contract value through strategic account management.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Monitor customer health using usage analytics, telemetry, and business insights to identify and address risks early.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate cross-functionally with Legal, Sales Operations, and Renewals teams to ensure smooth contracting, forecasting, and reporting processes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain strong product knowledge and deliver consultative guidance to drive configuration optimization and feature adoption.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;BASIC QUALIFICATIONS\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;7+ years of combined customer-facing experience, including Account Management, Customer Success, or Renewals.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;4+ years of proven success managing renewals and growth within a SaaS environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience using Salesforce (SFDC) and analytics tools such as Gainsight, Tableau, or Looker.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bachelor’s degree or equivalent experience.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;PREFERRED QUALIFICATIONS\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated ability to leverage data analytics and health metrics to manage and retain customer accounts.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Prior enterprise sales expertise leveraging MEDDPICC \u0026amp;amp; Value Selling.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working with enterprise software customers or in a DevOps environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong understanding of AI-powered tools and how they can be leveraged to drive efficiency and insight.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven history of achieving revenue and retention goals through consultative account management.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Self-starter with strong collaboration, negotiation, and problem-solving skills.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Hesitant to apply?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We encourage you to submit your resume even if you don\u0026#39;t meet every requirement. We value potential and consider each candidate\u0026#39;s full professional story. Whether you\u0026#39;re exploring a career change or taking your next step, we look forward to reviewing your application. If this just isn’t the right role or time - sign up for \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/jobalerts\u0026quot;\u0026gt;job alerts\u0026lt;/a\u0026gt;!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Where we work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty operates a hybrid work model with \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/locations\u0026quot;\u0026gt;offices\u0026lt;/a\u0026gt; in 8 major cities: Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. While we offer flexibility within our established locations, we \u0026lt;strong\u0026gt;cannot\u0026lt;/strong\u0026gt; employ candidates residing in:\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location restrictions: \u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;Australia:\u0026lt;/strong\u0026gt; Northern Territory, Queensland, South Australia, Tasmania, Western Australia\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;Canada:\u0026lt;/strong\u0026gt; Alberta, Manitoba, Newfoundland, Northwest Territories, Nunavut, PEI, Quebec, Saskatchewan, Yukon\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;United States:\u0026lt;/strong\u0026gt; Alaska, Hawaii, Iowa, Louisiana, Mississippi, Nebraska, New Mexico, Oklahoma, Rhode Island, South Dakota, West Virginia, Wyoming\u0026lt;br\u0026gt;\u0026lt;em\u0026gt;Candidates must reside in an eligible location, which vary by role.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;How we work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://careers.pagerduty.com/#values\u0026quot;\u0026gt;Our values\u0026lt;/a\u0026gt; guide how we support customers, collaborate with colleagues, develop products, and foster a culture of belonging. They define not just our actions, but what it means to be Dutonian.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;People Leaders at PagerDuty are responsible for creating high performance environments that drive accountability. PagerDuty has four key dimensions that define our Leadership Impact: Lead Self, Lead the Team, Lead the Business, and Lead the Future. Each dimension has three associated competencies to give leaders a shared language for guiding their development, career, promotion, and succession planning discussions. Our Manager Expectations serve as a practical guide for managers to understand their responsibilities, prioritize their efforts, and drive engagement and performance.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What we offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a global organization, our total rewards approach is competitive with industry standards and aligned with local laws and regulations. Learn more, including country-specific offerings, on our \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/global-benefits\u0026quot;\u0026gt;benefits site\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your package may include:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive salary\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comprehensive benefits package\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible work arrangements\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Company equity*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;ESPP (Employee Stock Purchase Program)*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Retirement or pension plan*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Generous paid vacation time\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid holidays and sick leave\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Dutonian Wellness Days \u0026amp;amp; HibernationDuty - companywide paid days off in addition to PTO\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid volunteer time off: 20 hours per year\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Company-wide hack weeks\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Mental wellness programs\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;*Eligibility may vary by role, region, and tenure\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About PagerDuty\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. The PagerDuty Operations Cloud is an AI-powered platform that empowers business resilience and drives operational efficiency for enterprises. With a generative AI assistant at its core, PagerDuty empowers teams to detect and resolve issues in real time, orchestrate complex workflows, and drive continuous improvement across their digital operations. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always-on digital experiences to modern businesses\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty is Great Place to Work-certified™, a Fortune Best Workplace for Millennials, a Fortune Best Medium Workplace, a Fortune Best Workplace in Technology, and a top rated product on TrustRadius and G2.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Go behind-the-scenes on our \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/home\u0026quot;\u0026gt;careers site\u0026lt;/a\u0026gt; and @pagerduty on Instagram.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Additional Information\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status. Your privacy is important to us. By submitting an application, you confirm that you have read and understand PagerDuty\u0026#39;s \u0026lt;a href=\u0026quot;https://www.pagerduty.com/privacy-policy/\u0026quot;\u0026gt;Privacy Policy\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email accommodation@pagerduty.com and we will work with you to meet your accessibility needs.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty uses the E-Verify employment verification program.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4012305004,"name":"Customer Success","child_ids":[4012306004,4012307004,4012308004,4012309004,4012310004,4012311004],"parent_id":null}],"offices":[],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/pagerduty/jobs/6147470004","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5200803004,"location":{"name":"Lisbon"},"metadata":[{"id":14493121004,"name":"Stock Plan","value":null,"value_type":"single_select"}],"id":6147470004,"updated_at":"2026-08-25T04:49:04-04:00","requisition_id":"EFY27584","title":"AI/ML Engineer","company_name":"PagerDuty","first_published":"2026-08-19T13:11:50-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;PagerDuty, Inc. (NYSE: PD) is the global leader in AI-first digital operations. By automatically detecting, diagnosing, and remediating issues, the PagerDuty Platform orchestrates AI agents and automated workflows with context from over 750 integrations. Trusted by approximately two-thirds of the Fortune 100 and nearly half of the Fortune 500, PagerDuty is the industry standard for organizations scaling resilient, autonomous operations. Notable customers include Chipotle, Cloudflare, Docusign, Fox, Nvidia, Salesforce, Spotify, Zoom and more. We are growing rapidly and hiring top talent with leading AI skills across engineering, sales, product, marketing, and beyond as we build the leading digital operations platform.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;About the role\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty’s Operations Cloud runs on a platform that ingests billions of signals and turns them into real-time action for thousands of customers. We’re looking for an early-career AI/ML Engineer who is excited to grow at the intersection of two disciplines: large-scale distributed systems and machine learning.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role you will help build and ship AI systems that run in production at PagerDuty’s scale — powering Incident Management AI Agents, event intelligence, and the LLM-powered capabilities embedded across our platform. You’ll work alongside senior engineers on real production problems, learning how AI features go from a prototype to something that serves reliably at scale.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are looking for a candidate who is genuinely excited about building with modern AI — LLMs, agents, and retrieval — eager to learn how resilient, high-throughput systems are built, and motivated to grow into an engineer who is strong in both.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;What you’ll do\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Contribute to AI-powered features — LLM agents, retrieval, and event intelligence — that operate on high-volume, real-time data, with support and guidance from senior engineers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Help build and maintain the systems behind them — prompt and agent orchestration, retrieval pipelines, tool/API integrations, and inference services — writing code, adding tests, and improving observability.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Learn to reason about latency, throughput, cost, and reliability of LLM-powered services, and apply those lessons in the code you write.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Help take AI features from prototype toward production, and support the evaluation and monitoring loops that keep them accurate and trustworthy over time.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with platform, product, and applied-research teams, asking good questions and turning requirements into working code.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Grow through code review, pairing, and mentorship, and steadily take on more ownership as you develop.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;What you’ll bring\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;2+ years of software engineering experience building and shipping production software.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Degree in CS/a related field, or equivalent practical experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Solid programming fundamentals and comfort moving between application code and AI/model code.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hands-on experience with modern AI — building something real with LLMs, prompting, retrieval, or agent frameworks.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Some exposure to distributed systems and how software runs reliably at scale, and eagerness to deepen it.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong communication and collaboration skills.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Nice to have\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Personal, academic, or internship projects involving LLM apps, agents, RAG, or backend services.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exposure to cloud infrastructure (AWS, GCP, or Azure), containers, or Kubernetes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with the ecosystem — e.g. LLM APIs and frameworks such as LangChain or LlamaIndex, vector databases, and orchestration/streaming tools like Kafka or Airflow.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Interest in agentic systems, evaluation and guardrails for LLMs, or applied problems like anomaly detection and event correlation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contributions to open-source projects.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Why PagerDuty\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;At PagerDuty, AI it’s core to how we help the world’s teams keep their digital services running. This is a place to start your career on problems where scale, latency, and correctness genuinely matter, surrounded by engineers who will invest in helping you grow and who build systems that people depend on in their most critical moments.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Hesitant to apply?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We encourage you to submit your resume even if you don\u0026#39;t meet every requirement. We value potential and consider each candidate\u0026#39;s full professional story. Whether you\u0026#39;re exploring a career change or taking your next step, we look forward to reviewing your application. If this just isn’t the right role or time - sign up for \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/jobalerts\u0026quot;\u0026gt;job alerts\u0026lt;/a\u0026gt;!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Where we work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty operates a hybrid work model with \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/locations\u0026quot;\u0026gt;offices\u0026lt;/a\u0026gt; in 8 major cities: Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. While we offer flexibility within our established locations, we \u0026lt;strong\u0026gt;cannot\u0026lt;/strong\u0026gt; employ candidates residing in:\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location restrictions: \u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;Australia:\u0026lt;/strong\u0026gt; Northern Territory, Queensland, South Australia, Tasmania, Western Australia\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;Canada:\u0026lt;/strong\u0026gt; Alberta, Manitoba, Newfoundland, Northwest Territories, Nunavut, PEI, Quebec, Saskatchewan, Yukon\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;United States:\u0026lt;/strong\u0026gt; Alaska, Hawaii, Iowa, Louisiana, Mississippi, Nebraska, New Mexico, Oklahoma, Rhode Island, South Dakota, West Virginia, Wyoming\u0026lt;br\u0026gt;\u0026lt;em\u0026gt;Candidates must reside in an eligible location, which vary by role.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;How we work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://careers.pagerduty.com/#values\u0026quot;\u0026gt;Our values\u0026lt;/a\u0026gt; guide how we support customers, collaborate with colleagues, develop products, and foster a culture of belonging. They define not just our actions, but what it means to be Dutonian.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;People Leaders at PagerDuty are responsible for creating high performance environments that drive accountability. PagerDuty has four key dimensions that define our Leadership Impact: Lead Self, Lead the Team, Lead the Business, and Lead the Future. Each dimension has three associated competencies to give leaders a shared language for guiding their development, career, promotion, and succession planning discussions. Our Manager Expectations serve as a practical guide for managers to understand their responsibilities, prioritize their efforts, and drive engagement and performance.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What we offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a global organization, our total rewards approach is competitive with industry standards and aligned with local laws and regulations. Learn more, including country-specific offerings, on our \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/global-benefits\u0026quot;\u0026gt;benefits site\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your package may include:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive salary\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comprehensive benefits package\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible work arrangements\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Company equity*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;ESPP (Employee Stock Purchase Program)*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Retirement or pension plan*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Generous paid vacation time\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid holidays and sick leave\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Dutonian Wellness Days \u0026amp;amp; HibernationDuty - companywide paid days off in addition to PTO\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid volunteer time off: 20 hours per year\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Company-wide hack weeks\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Mental wellness programs\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;*Eligibility may vary by role, region, and tenure\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About PagerDuty\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. The PagerDuty Operations Cloud is an AI-powered platform that empowers business resilience and drives operational efficiency for enterprises. With a generative AI assistant at its core, PagerDuty empowers teams to detect and resolve issues in real time, orchestrate complex workflows, and drive continuous improvement across their digital operations. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always-on digital experiences to modern businesses\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty is Great Place to Work-certified™, a Fortune Best Workplace for Millennials, a Fortune Best Medium Workplace, a Fortune Best Workplace in Technology, and a top rated product on TrustRadius and G2.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Go behind-the-scenes on our \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/home\u0026quot;\u0026gt;careers site\u0026lt;/a\u0026gt; and @pagerduty on Instagram.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Additional Information\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status. Your privacy is important to us. By submitting an application, you confirm that you have read and understand PagerDuty\u0026#39;s \u0026lt;a href=\u0026quot;https://www.pagerduty.com/privacy-policy/\u0026quot;\u0026gt;Privacy Policy\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email accommodation@pagerduty.com and we will work with you to meet your accessibility needs.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty uses the E-Verify employment verification program.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4012354004,"name":"Data Science","child_ids":[],"parent_id":4012353004}],"offices":[{"id":4011301004,"name":"Lisbon","location":null,"child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/pagerduty/jobs/5831509004","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":null,"location":{"name":"Atlanta"},"metadata":[{"id":14493121004,"name":"Stock Plan","value":null,"value_type":"single_select"}],"id":5831509004,"updated_at":"2026-08-17T01:36:48-04:00","requisition_id":null,"title":"Business Development Representative - ATL","company_name":"PagerDuty","first_published":"2026-03-18T12:17:15-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;PagerDuty, Inc. (NYSE: PD) is the global leader in AI-first digital operations. By automatically detecting, diagnosing, and remediating issues, the PagerDuty Platform orchestrates AI agents and automated workflows with context from over 750 integrations. Trusted by approximately two-thirds of the Fortune 100 and nearly half of the Fortune 500, PagerDuty is the industry standard for organizations scaling resilient, autonomous operations. Notable customers include Chipotle, Cloudflare, Docusign, Fox, Nvidia, Salesforce, Spotify, Zoom and more. We are growing rapidly and hiring top talent with leading AI skills across engineering, sales, product, marketing, and beyond as we build the leading digital operations platform.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Overview Of The Role\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty is seeking a Business Development Representative to join our diverse, customer-focused team! As Business Development Representative, you will report to a Manager of Sales Development and as part of a dynamic team, you\u0026#39;ll collaborate closely with our talented Account Executives, fueling their pipelines with promising leads and conquering territories together. Imagine the thrill of diving into the heart of the sales cycle, exploring every aspect and seizing captivating opportunities. With our fast-paced, high-volume environment, your energy will soar, and your organizational skills will shine like never before.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Get ready for an exhilarating adventure as a member of the PagerDuty Business Development team! You\u0026#39;ll be at the forefront of our Sales department, representing the prestigious PagerDuty brand and serving as the initial point of contact for our target accounts. Your role will be to ignite their interest through a modern approach to outbound prospecting, nurturing, educating and captivating them with the incredible value of PagerDuty\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This isn\u0026#39;t just a job—it\u0026#39;s an extraordinary chance to unleash your potential, make a significant impact, and be a true sales champion. Are you ready to embrace this exciting journey with us? Join PagerDuty\u0026#39;s Business Development team and prepare for an adventure like no other!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Key Responsibilities:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Value Selling-\u0026amp;nbsp; focus on highlighting the unique PD value and benefit our products and services can provide to a customer. It goes beyond just features and price, emphasizing the impact and solutions that address the customer\u0026#39;s specific needs or challenge\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Effectively communicate PagerDuty\u0026#39;s business value proposition to evaluate interest in making a purchase, demonstrating a strong passion for transformation and innovation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Quickly adapting to the Command of the Message (COM) selling model and employing solution selling/customer-centric sales method\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Sales Effectiveness- Establishing, overseeing and maintaining genuine connections with customers\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Consistently achieve sales goals, maintaining a proven track record of success.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exhibit strong collaboration and time management skills to maximize efficiency and productivity.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Sales Execution- Ensuring that one’s own and other’s work and information are complete and accurate; careful preparation for meetings and presentations; following up with others to ensure that agreements and commitments have been fulfilled to contribute to PagerDuty\u0026#39;s long-term strategic initiatives\u0026quot;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Utilize best practices in account development to strategically target enterprise accounts, leveraging various communication channels such as phone, email, video, and social technologies.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Employ a discovery process to engage in conversations with practitioners and management levels of our target accounts\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficiently use Salesforce, Sales Navigator, Outreach and Demandbase to optimize sales activities and focus.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Basic Qualifications:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Strong communication and interpersonal skills to effectively engage with potential customers and build relationships.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong organizational skills to manage and prioritize multiple leads and opportunities effectively.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Adaptability and resilience to thrive in a fast-paced and dynamic sales environment.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Passion for technology\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;1-2 Years experience in outbound prospecting\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Preferred Qualifications:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Prior sales development experience preferred\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience using salesforce.com preferred\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;BA/BS Degree\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Hesitant to apply?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We encourage you to submit your resume even if you don\u0026#39;t meet every requirement. We value potential and consider each candidate\u0026#39;s full professional story. Whether you\u0026#39;re exploring a career change or taking your next step, we look forward to reviewing your application. If this just isn’t the right role or time - sign up for \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/jobalerts\u0026quot;\u0026gt;job alerts\u0026lt;/a\u0026gt;!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Where we work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty operates a hybrid work model with \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/locations\u0026quot;\u0026gt;offices\u0026lt;/a\u0026gt; in 8 major cities: Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. While we offer flexibility within our established locations, we \u0026lt;strong\u0026gt;cannot\u0026lt;/strong\u0026gt; employ candidates residing in:\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location restrictions: \u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;Australia:\u0026lt;/strong\u0026gt; Northern Territory, Queensland, South Australia, Tasmania, Western Australia\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;Canada:\u0026lt;/strong\u0026gt; Alberta, Manitoba, Newfoundland, Northwest Territories, Nunavut, PEI, Quebec, Saskatchewan, Yukon\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;United States:\u0026lt;/strong\u0026gt; Alaska, Hawaii, Iowa, Louisiana, Mississippi, Nebraska, New Mexico, Oklahoma, Rhode Island, South Dakota, West Virginia, Wyoming\u0026lt;br\u0026gt;\u0026lt;em\u0026gt;Candidates must reside in an eligible location, which vary by role.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;How we work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://careers.pagerduty.com/#values\u0026quot;\u0026gt;Our values\u0026lt;/a\u0026gt; guide how we support customers, collaborate with colleagues, develop products, and foster a culture of belonging. They define not just our actions, but what it means to be Dutonian.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;People Leaders at PagerDuty are responsible for creating high performance environments that drive accountability. PagerDuty has four key dimensions that define our Leadership Impact: Lead Self, Lead the Team, Lead the Business, and Lead the Future. Each dimension has three associated competencies to give leaders a shared language for guiding their development, career, promotion, and succession planning discussions. Our Manager Expectations serve as a practical guide for managers to understand their responsibilities, prioritize their efforts, and drive engagement and performance.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What we offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a global organization, our total rewards approach is competitive with industry standards and aligned with local laws and regulations. Learn more, including country-specific offerings, on our \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/global-benefits\u0026quot;\u0026gt;benefits site\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your package may include:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive salary\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comprehensive benefits package\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible work arrangements\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Company equity*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;ESPP (Employee Stock Purchase Program)*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Retirement or pension plan*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Generous paid vacation time\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid holidays and sick leave\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Dutonian Wellness Days \u0026amp;amp; HibernationDuty - companywide paid days off in addition to PTO\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid volunteer time off: 20 hours per year\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Company-wide hack weeks\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Mental wellness programs\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;*Eligibility may vary by role, region, and tenure\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About PagerDuty\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. The PagerDuty Operations Cloud is an AI-powered platform that empowers business resilience and drives operational efficiency for enterprises. With a generative AI assistant at its core, PagerDuty empowers teams to detect and resolve issues in real time, orchestrate complex workflows, and drive continuous improvement across their digital operations. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always-on digital experiences to modern businesses\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty is Great Place to Work-certified™, a Fortune Best Workplace for Millennials, a Fortune Best Medium Workplace, a Fortune Best Workplace in Technology, and a top rated product on TrustRadius and G2.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Go behind-the-scenes on our \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/home\u0026quot;\u0026gt;careers site\u0026lt;/a\u0026gt; and @pagerduty on Instagram.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Additional Information\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status. Your privacy is important to us. By submitting an application, you confirm that you have read and understand PagerDuty\u0026#39;s \u0026lt;a href=\u0026quot;https://www.pagerduty.com/privacy-policy/\u0026quot;\u0026gt;Privacy Policy\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email accommodation@pagerduty.com and we will work with you to meet your accessibility needs.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty uses the E-Verify employment verification program.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4012303004,"name":"Sales","child_ids":[4012321004,4012320004,4012319004,4012318004,4012317004,4012316004,4012315004,4012314004,4012313004],"parent_id":null}],"offices":[],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/pagerduty/jobs/6144822004","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5200801004,"location":{"name":"London"},"metadata":[{"id":14493121004,"name":"Stock Plan","value":null,"value_type":"single_select"}],"id":6144822004,"updated_at":"2026-09-17T06:55:54-04:00","requisition_id":"EFY27582","title":"Business Development Representative - London","company_name":"PagerDuty","first_published":"2026-08-19T10:48:15-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;PagerDuty, Inc. (NYSE: PD) is the global leader in AI-first digital operations. By automatically detecting, diagnosing, and remediating issues, the PagerDuty Platform orchestrates AI agents and automated workflows with context from over 750 integrations. Trusted by approximately two-thirds of the Fortune 100 and nearly half of the Fortune 500, PagerDuty is the industry standard for organizations scaling resilient, autonomous operations. Notable customers include Chipotle, Cloudflare, Docusign, Fox, Nvidia, Salesforce, Spotify, Zoom and more. We are growing rapidly and hiring top talent with leading AI skills across engineering, sales, product, marketing, and beyond as we build the leading digital operations platform.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Overview Of The Role\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty is seeking a Business Development Representative to join our diverse, customer-focused team! As Business Development Representative, you will report to a Manager of Sales Development and as part of a dynamic team, you\u0026#39;ll collaborate closely with our talented Account Executives, fuelling their pipelines with promising leads and conquering territories together. Imagine the thrill of diving into the heart of the sales cycle, exploring every aspect and seizing captivating opportunities. With our fast-paced, high-volume environment, your energy will soar, and your organisational skills will shine like never before.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Get ready for an exhilarating adventure as a member of the PagerDuty Business Development team! You\u0026#39;ll be at the forefront of our Sales department, representing the prestigious PagerDuty brand and serving as the initial point of contact for our target accounts. Your role will be to ignite their interest through a modern approach to outbound prospecting, nurturing, educating and captivating them with the incredible value of PagerDuty\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This isn\u0026#39;t just a job—it\u0026#39;s an extraordinary chance to unleash your potential, make a significant impact, and be a true sales champion. Are you ready to embrace this exciting journey with us? Join PagerDuty\u0026#39;s Business Development team and prepare for an adventure like no other!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Key Responsibilities:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Value Selling-\u0026amp;nbsp; focus on highlighting the unique PD value and benefit our products and services can provide to a customer. It goes beyond just features and price, emphasising the impact and solutions that address the customer\u0026#39;s specific needs or challenge\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Effectively communicate PagerDuty\u0026#39;s business value proposition to evaluate interest in making a purchase, demonstrating a strong passion for transformation and innovation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Quickly adapting to the Command of the Message (COM) selling model and employing solution selling/customer-centric sales method\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Sales Effectiveness- Establishing, overseeing and maintaining genuine connections with customers\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Consistently achieve sales goals, maintaining a proven track record of success.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exhibit strong collaboration and time management skills to maximize efficiency and productivity.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Sales Execution- Ensuring that one’s own and other’s work and information are complete and accurate; careful preparation for meetings and presentations; following up with others to ensure that agreements and commitments have been fulfilled to contribute to PagerDuty\u0026#39;s long-term strategic initiatives\u0026quot;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Utilize best practices in account development to strategically target enterprise accounts, leveraging various communication channels such as phone, email, video, and social technologies.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Employ a discovery process to engage in conversations with practitioners and management levels of our target accounts\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficiently use Salesforce, Sales Navigator, Gong Engage and Demandbase to optimize sales activities and focus.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Basic Qualifications:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Strong communication and interpersonal skills to effectively engage with potential customers and build relationships.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong organisational skills to manage and prioritise multiple leads and opportunities effectively.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Adaptability and resilience to thrive in a fast-paced and dynamic sales environment.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Passion for technology\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;1-2 Years experience in outbound prospecting\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: bold;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;German Fluency Required\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Preferred Qualifications:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Prior sales development experience preferred\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience using salesforce.com preferred\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;BA/BS Degree\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty is a flexible, hybrid workplace. We embrace and encourage in-person working as an integral part of our culture. Both our employees and external research tells us that co-located collaboration strengthens connections, drives innovation, and accelerates learning.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role is expected to come into our Moorgate office 1-2 times per week, so you can thrive in your new role and fully embrace being a Dutonian!\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Hesitant to apply?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We encourage you to submit your resume even if you don\u0026#39;t meet every requirement. We value potential and consider each candidate\u0026#39;s full professional story. Whether you\u0026#39;re exploring a career change or taking your next step, we look forward to reviewing your application. If this just isn’t the right role or time - sign up for \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/jobalerts\u0026quot;\u0026gt;job alerts\u0026lt;/a\u0026gt;!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Where we work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty operates a hybrid work model with \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/locations\u0026quot;\u0026gt;offices\u0026lt;/a\u0026gt; in 8 major cities: Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. While we offer flexibility within our established locations, we \u0026lt;strong\u0026gt;cannot\u0026lt;/strong\u0026gt; employ candidates residing in:\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location restrictions: \u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;Australia:\u0026lt;/strong\u0026gt; Northern Territory, Queensland, South Australia, Tasmania, Western Australia\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;Canada:\u0026lt;/strong\u0026gt; Alberta, Manitoba, Newfoundland, Northwest Territories, Nunavut, PEI, Quebec, Saskatchewan, Yukon\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;United States:\u0026lt;/strong\u0026gt; Alaska, Hawaii, Iowa, Louisiana, Mississippi, Nebraska, New Mexico, Oklahoma, Rhode Island, South Dakota, West Virginia, Wyoming\u0026lt;br\u0026gt;\u0026lt;em\u0026gt;Candidates must reside in an eligible location, which vary by role.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;How we work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://careers.pagerduty.com/#values\u0026quot;\u0026gt;Our values\u0026lt;/a\u0026gt; guide how we support customers, collaborate with colleagues, develop products, and foster a culture of belonging. They define not just our actions, but what it means to be Dutonian.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;People Leaders at PagerDuty are responsible for creating high performance environments that drive accountability. PagerDuty has four key dimensions that define our Leadership Impact: Lead Self, Lead the Team, Lead the Business, and Lead the Future. Each dimension has three associated competencies to give leaders a shared language for guiding their development, career, promotion, and succession planning discussions. Our Manager Expectations serve as a practical guide for managers to understand their responsibilities, prioritize their efforts, and drive engagement and performance.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What we offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a global organization, our total rewards approach is competitive with industry standards and aligned with local laws and regulations. Learn more, including country-specific offerings, on our \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/global-benefits\u0026quot;\u0026gt;benefits site\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your package may include:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive salary\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comprehensive benefits package\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible work arrangements\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Company equity*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;ESPP (Employee Stock Purchase Program)*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Retirement or pension plan*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Generous paid vacation time\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid holidays and sick leave\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Dutonian Wellness Days \u0026amp;amp; HibernationDuty - companywide paid days off in addition to PTO\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid volunteer time off: 20 hours per year\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Company-wide hack weeks\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Mental wellness programs\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;*Eligibility may vary by role, region, and tenure\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About PagerDuty\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. The PagerDuty Operations Cloud is an AI-powered platform that empowers business resilience and drives operational efficiency for enterprises. With a generative AI assistant at its core, PagerDuty empowers teams to detect and resolve issues in real time, orchestrate complex workflows, and drive continuous improvement across their digital operations. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always-on digital experiences to modern businesses\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty is Great Place to Work-certified™, a Fortune Best Workplace for Millennials, a Fortune Best Medium Workplace, a Fortune Best Workplace in Technology, and a top rated product on TrustRadius and G2.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Go behind-the-scenes on our \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/home\u0026quot;\u0026gt;careers site\u0026lt;/a\u0026gt; and @pagerduty on Instagram.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Additional Information\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status. Your privacy is important to us. By submitting an application, you confirm that you have read and understand PagerDuty\u0026#39;s \u0026lt;a href=\u0026quot;https://www.pagerduty.com/privacy-policy/\u0026quot;\u0026gt;Privacy Policy\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email accommodation@pagerduty.com and we will work with you to meet your accessibility needs.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty uses the E-Verify employment verification program.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4012318004,"name":"Sales Development","child_ids":[],"parent_id":4012303004}],"offices":[{"id":4005843004,"name":"London","location":"London, England, United Kingdom","child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/pagerduty/jobs/5831506004","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":null,"location":{"name":"San Francisco"},"metadata":[{"id":14493121004,"name":"Stock Plan","value":null,"value_type":"single_select"}],"id":5831506004,"updated_at":"2026-08-17T01:36:48-04:00","requisition_id":null,"title":"Business Development Representative - SF","company_name":"PagerDuty","first_published":"2026-03-18T12:15:46-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;PagerDuty, Inc. (NYSE: PD) is the global leader in AI-first digital operations. By automatically detecting, diagnosing, and remediating issues, the PagerDuty Platform orchestrates AI agents and automated workflows with context from over 750 integrations. Trusted by approximately two-thirds of the Fortune 100 and nearly half of the Fortune 500, PagerDuty is the industry standard for organizations scaling resilient, autonomous operations. Notable customers include Chipotle, Cloudflare, Docusign, Fox, Nvidia, Salesforce, Spotify, Zoom and more. We are growing rapidly and hiring top talent with leading AI skills across engineering, sales, product, marketing, and beyond as we build the leading digital operations platform.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Overview Of The Role\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty is seeking a Business Development Representative to join our diverse, customer-focused team! As Business Development Representative, you will report to a Manager of Sales Development and as part of a dynamic team, you\u0026#39;ll collaborate closely with our talented Account Executives, fueling their pipelines with promising leads and conquering territories together. Imagine the thrill of diving into the heart of the sales cycle, exploring every aspect and seizing captivating opportunities. With our fast-paced, high-volume environment, your energy will soar, and your organizational skills will shine like never before.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Get ready for an exhilarating adventure as a member of the PagerDuty Business Development team! You\u0026#39;ll be at the forefront of our Sales department, representing the prestigious PagerDuty brand and serving as the initial point of contact for our target accounts. Your role will be to ignite their interest through a modern approach to outbound prospecting, nurturing, educating and captivating them with the incredible value of PagerDuty\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This isn\u0026#39;t just a job—it\u0026#39;s an extraordinary chance to unleash your potential, make a significant impact, and be a true sales champion. Are you ready to embrace this exciting journey with us? Join PagerDuty\u0026#39;s Business Development team and prepare for an adventure like no other!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Key Responsibilities:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Value Selling-\u0026amp;nbsp; focus on highlighting the unique PD value and benefit our products and services can provide to a customer. It goes beyond just features and price, emphasizing the impact and solutions that address the customer\u0026#39;s specific needs or challenge\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Effectively communicate PagerDuty\u0026#39;s business value proposition to evaluate interest in making a purchase, demonstrating a strong passion for transformation and innovation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Quickly adapting to the Command of the Message (COM) selling model and employing solution selling/customer-centric sales method\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Sales Effectiveness- Establishing, overseeing and maintaining genuine connections with customers\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Consistently achieve sales goals, maintaining a proven track record of success.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exhibit strong collaboration and time management skills to maximize efficiency and productivity.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Sales Execution- Ensuring that one’s own and other’s work and information are complete and accurate; careful preparation for meetings and presentations; following up with others to ensure that agreements and commitments have been fulfilled to contribute to PagerDuty\u0026#39;s long-term strategic initiatives\u0026quot;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Utilize best practices in account development to strategically target enterprise accounts, leveraging various communication channels such as phone, email, video, and social technologies.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Employ a discovery process to engage in conversations with practitioners and management levels of our target accounts\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficiently use Salesforce, Sales Navigator, Outreach and Demandbase to optimize sales activities and focus.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Basic Qualifications:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Strong communication and interpersonal skills to effectively engage with potential customers and build relationships.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong organizational skills to manage and prioritize multiple leads and opportunities effectively.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Adaptability and resilience to thrive in a fast-paced and dynamic sales environment.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Passion for technology\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;1-2 Years experience in outbound prospecting\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Preferred Qualifications:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Prior sales development experience preferred\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience using salesforce.com preferred\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;BA/BS Degree\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Hesitant to apply?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We encourage you to submit your resume even if you don\u0026#39;t meet every requirement. We value potential and consider each candidate\u0026#39;s full professional story. Whether you\u0026#39;re exploring a career change or taking your next step, we look forward to reviewing your application. If this just isn’t the right role or time - sign up for \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/jobalerts\u0026quot;\u0026gt;job alerts\u0026lt;/a\u0026gt;!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Where we work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty operates a hybrid work model with \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/locations\u0026quot;\u0026gt;offices\u0026lt;/a\u0026gt; in 8 major cities: Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. While we offer flexibility within our established locations, we \u0026lt;strong\u0026gt;cannot\u0026lt;/strong\u0026gt; employ candidates residing in:\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location restrictions: \u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;Australia:\u0026lt;/strong\u0026gt; Northern Territory, Queensland, South Australia, Tasmania, Western Australia\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;Canada:\u0026lt;/strong\u0026gt; Alberta, Manitoba, Newfoundland, Northwest Territories, Nunavut, PEI, Quebec, Saskatchewan, Yukon\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;United States:\u0026lt;/strong\u0026gt; Alaska, Hawaii, Iowa, Louisiana, Mississippi, Nebraska, New Mexico, Oklahoma, Rhode Island, South Dakota, West Virginia, Wyoming\u0026lt;br\u0026gt;\u0026lt;em\u0026gt;Candidates must reside in an eligible location, which vary by role.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;How we work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://careers.pagerduty.com/#values\u0026quot;\u0026gt;Our values\u0026lt;/a\u0026gt; guide how we support customers, collaborate with colleagues, develop products, and foster a culture of belonging. They define not just our actions, but what it means to be Dutonian.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;People Leaders at PagerDuty are responsible for creating high performance environments that drive accountability. PagerDuty has four key dimensions that define our Leadership Impact: Lead Self, Lead the Team, Lead the Business, and Lead the Future. Each dimension has three associated competencies to give leaders a shared language for guiding their development, career, promotion, and succession planning discussions. Our Manager Expectations serve as a practical guide for managers to understand their responsibilities, prioritize their efforts, and drive engagement and performance.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What we offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a global organization, our total rewards approach is competitive with industry standards and aligned with local laws and regulations. Learn more, including country-specific offerings, on our \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/global-benefits\u0026quot;\u0026gt;benefits site\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your package may include:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive salary\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comprehensive benefits package\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible work arrangements\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Company equity*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;ESPP (Employee Stock Purchase Program)*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Retirement or pension plan*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Generous paid vacation time\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid holidays and sick leave\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Dutonian Wellness Days \u0026amp;amp; HibernationDuty - companywide paid days off in addition to PTO\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid volunteer time off: 20 hours per year\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Company-wide hack weeks\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Mental wellness programs\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;*Eligibility may vary by role, region, and tenure\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About PagerDuty\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. The PagerDuty Operations Cloud is an AI-powered platform that empowers business resilience and drives operational efficiency for enterprises. With a generative AI assistant at its core, PagerDuty empowers teams to detect and resolve issues in real time, orchestrate complex workflows, and drive continuous improvement across their digital operations. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always-on digital experiences to modern businesses\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty is Great Place to Work-certified™, a Fortune Best Workplace for Millennials, a Fortune Best Medium Workplace, a Fortune Best Workplace in Technology, and a top rated product on TrustRadius and G2.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Go behind-the-scenes on our \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/home\u0026quot;\u0026gt;careers site\u0026lt;/a\u0026gt; and @pagerduty on Instagram.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Additional Information\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status. Your privacy is important to us. By submitting an application, you confirm that you have read and understand PagerDuty\u0026#39;s \u0026lt;a href=\u0026quot;https://www.pagerduty.com/privacy-policy/\u0026quot;\u0026gt;Privacy Policy\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email accommodation@pagerduty.com and we will work with you to meet your accessibility needs.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty uses the E-Verify employment verification program.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4012303004,"name":"Sales","child_ids":[4012321004,4012320004,4012319004,4012318004,4012317004,4012316004,4012315004,4012314004,4012313004],"parent_id":null}],"offices":[],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/pagerduty/jobs/5831906004","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5065919004,"location":{"name":"San Francisco"},"metadata":[{"id":14493121004,"name":"Stock Plan","value":"New Hire Stock - Shares","value_type":"single_select"}],"id":5831906004,"updated_at":"2026-08-17T01:36:48-04:00","requisition_id":"EFY27491","title":"Corporate Strategy Director ","company_name":"PagerDuty","first_published":"2026-03-30T09:36:29-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;PagerDuty, Inc. (NYSE: PD) is the global leader in AI-first digital operations. By automatically detecting, diagnosing, and remediating issues, the PagerDuty Platform orchestrates AI agents and automated workflows with context from over 750 integrations. Trusted by approximately two-thirds of the Fortune 100 and nearly half of the Fortune 500, PagerDuty is the industry standard for organizations scaling resilient, autonomous operations. Notable customers include Chipotle, Cloudflare, Docusign, Fox, Nvidia, Salesforce, Spotify, Zoom and more. We are growing rapidly and hiring top talent with leading AI skills across engineering, sales, product, marketing, and beyond as we build the leading digital operations platform.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;As \u0026lt;strong\u0026gt;Corporate Strategy Director\u0026lt;/strong\u0026gt;, you will be a key strategic partner to the executive leadership team, responsible for analyzing market opportunities, driving strategic initiatives, and shaping PagerDuty\u0026#39;s growth trajectory in digital operations management and AI-powered enterprise software.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Reporting to the VP of Strategy and Corporate Development, you will operate at the tip of the spear—identifying opportunities, synthesizing insights, and delivering actionable recommendations that drive measurable business outcomes across the organization.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role requires domain expertise in enterprise software, DevOps, and AI strategy, combined with the ability to move rapidly from ambiguous problem statements to clear, data-driven recommendations.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You will partner directly with senior executives across product, engineering, finance, sales, and marketing to ensure strategic alignment and translate corporate strategy into executable plans with clear ownership and accountability.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;**This role is expected to come into the San Francisco office 2 days per week as part of PagerDuty’s hybrid work model, so you can thrive in your new role and fully embrace being a Dutonian!**\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Responsibilities:\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Corporate Strategy \u0026amp;amp; Execution: Establish operational objectives, policies, procedures, and work plans for the corporate strategy team; drive strategy execution by delegating assignments to subordinates and ensuring operational effectiveness; lead initiatives that deliver tactical results and contribute to the development of organizational policies.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;AI \u0026amp;amp; Technology Strategy: Serve as the subject matter expert on enterprise AI strategy, with deep knowledge of AI adoption trends, competitive landscape, and emerging agent platforms; identify and develop AI-driven opportunities and initiatives that translate PagerDuty\u0026#39;s AI investments into measurable business outcomes, providing recommendations on positioning, priorities, and go-to-market approaches\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Market Analysis \u0026amp;amp; Financial Modeling: Conduct deep market analysis including TAM assessment, competitive positioning, emerging trends, and adjacency opportunities in DevOps, IT Ops, observability, and infrastructure software; build sophisticated financial models including P\u0026amp;amp;L projections, investment scenarios, and return analysis for new markets, products, and strategic initiatives; evaluate strategic investments, pricing strategies, go-to-market models, and facilitate organizational prioritization with clear ROI analysis; support corporate development activities including market analysis for potential acquisitions and partnership synergies\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Cross-Functional Leadership \u0026amp;amp; Team Development: Serve as a trusted partner to management, effectively cascading functional strategy and contributing to the development of organizational policies; accountable for the department budget which has a far-reaching impact on the business segment; drive cross-functional collaboration to ensure operational objectives align with corporate requirements; manage the activities of the strategy discipline through subordinate supervisors or professionals.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Basic Qualifications:\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Domain Expertise: Deep expertise in DevOps, IT Operations, observability, monitoring, incident management, infrastructure software, or adjacent enterprise application/infrastructure markets—with demonstrated understanding of enterprise software business models, go-to-market strategies, competitive dynamics and how AI is transforming enterprise software\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Education \u0026amp;amp; Experience: MBA from a top-tier program (or equivalent work experience) and a prior Bachelor\u0026#39;s degree with strong academic performance; 10+ years total work experience with several years of post-MBA experience in corporate strategy roles at enterprise technology companies, top-tier management consulting firm or comparable experience in a strategic role\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strategic Execution \u0026amp;amp; Analytics: Experience successfully managing strategic initiatives end-to-end—framing ambiguous problems, conducting research and analysis, synthesizing recommendations, and building actionable business and operational plans with demonstrated ability to move rapidly from problem to recommendation; exceptional analytical and financial modeling skills, with the ability to build complex financial models, investment scenarios, and ROI analyses\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Leadership \u0026amp;amp; Communication: Proven success leading and developing high-performing strategy or consulting teams; exceptional at building relationships, collaborating, and influencing senior executives and cross-functional stakeholders; outstanding communicator who can convey complex ideas clearly and concisely in both business and technical discussions; bias for action as an entrepreneurial self-starter who takes initiative, moves quickly, and delivers results in a fast-paced, high-growth environment\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Preferred Qualifications:\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Industry Experience: Deep experience shaping enterprise AI strategy at leading enterprise software companies in DevOps, observability, monitoring, incident management, infrastructure software, or IT operations platforms\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Growth \u0026amp;amp; M\u0026amp;amp;A Experience: Strong track record in identifying and evaluating new market opportunities and supporting M\u0026amp;amp;A initiatives including market analysis, synergy assessment, and integration planning\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Executive Presence \u0026amp;amp; Board Experience: Proven ability to engage C-level leaders and board-level audiences with the experience in leading\u0026amp;nbsp; strategic discussions, facilitating ambiguous, open-ended strategic conversations and driving them to actionable outcomes\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The base salary range for this position is $147,000 - $246,400 USD.\u0026lt;/strong\u0026gt; This role may also be eligible for bonus, commission, equity, and/or benefits.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our base salary ranges are determined by role, level, and location. The range, which is subject to change based on primary work location, reflects the minimum and maximum base salary we expect to pay newly hired employees for the position. Within the range, we determine pay for an individual based on a number of factors including market location, job-related knowledge, skills/competencies and experience.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Your recruiter can share more about the specific offerings for this role, as well as the salary range for your primary work location during the hiring process.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Hesitant to apply?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We encourage you to submit your resume even if you don\u0026#39;t meet every requirement. We value potential and consider each candidate\u0026#39;s full professional story. Whether you\u0026#39;re exploring a career change or taking your next step, we look forward to reviewing your application. If this just isn’t the right role or time - sign up for \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/jobalerts\u0026quot;\u0026gt;job alerts\u0026lt;/a\u0026gt;!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Where we work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty operates a hybrid work model with \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/locations\u0026quot;\u0026gt;offices\u0026lt;/a\u0026gt; in 8 major cities: Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. While we offer flexibility within our established locations, we \u0026lt;strong\u0026gt;cannot\u0026lt;/strong\u0026gt; employ candidates residing in:\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location restrictions: \u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;Australia:\u0026lt;/strong\u0026gt; Northern Territory, Queensland, South Australia, Tasmania, Western Australia\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;Canada:\u0026lt;/strong\u0026gt; Alberta, Manitoba, Newfoundland, Northwest Territories, Nunavut, PEI, Quebec, Saskatchewan, Yukon\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;United States:\u0026lt;/strong\u0026gt; Alaska, Hawaii, Iowa, Louisiana, Mississippi, Nebraska, New Mexico, Oklahoma, Rhode Island, South Dakota, West Virginia, Wyoming\u0026lt;br\u0026gt;\u0026lt;em\u0026gt;Candidates must reside in an eligible location, which vary by role.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;How we work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://careers.pagerduty.com/#values\u0026quot;\u0026gt;Our values\u0026lt;/a\u0026gt; guide how we support customers, collaborate with colleagues, develop products, and foster a culture of belonging. They define not just our actions, but what it means to be Dutonian.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;People Leaders at PagerDuty are responsible for creating high performance environments that drive accountability. PagerDuty has four key dimensions that define our Leadership Impact: Lead Self, Lead the Team, Lead the Business, and Lead the Future. Each dimension has three associated competencies to give leaders a shared language for guiding their development, career, promotion, and succession planning discussions. Our Manager Expectations serve as a practical guide for managers to understand their responsibilities, prioritize their efforts, and drive engagement and performance.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What we offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a global organization, our total rewards approach is competitive with industry standards and aligned with local laws and regulations. Learn more, including country-specific offerings, on our \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/global-benefits\u0026quot;\u0026gt;benefits site\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your package may include:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive salary\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comprehensive benefits package\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible work arrangements\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Company equity*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;ESPP (Employee Stock Purchase Program)*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Retirement or pension plan*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Generous paid vacation time\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid holidays and sick leave\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Dutonian Wellness Days \u0026amp;amp; HibernationDuty - companywide paid days off in addition to PTO\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid volunteer time off: 20 hours per year\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Company-wide hack weeks\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Mental wellness programs\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;*Eligibility may vary by role, region, and tenure\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About PagerDuty\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. The PagerDuty Operations Cloud is an AI-powered platform that empowers business resilience and drives operational efficiency for enterprises. With a generative AI assistant at its core, PagerDuty empowers teams to detect and resolve issues in real time, orchestrate complex workflows, and drive continuous improvement across their digital operations. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always-on digital experiences to modern businesses\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty is Great Place to Work-certified™, a Fortune Best Workplace for Millennials, a Fortune Best Medium Workplace, a Fortune Best Workplace in Technology, and a top rated product on TrustRadius and G2.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Go behind-the-scenes on our \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/home\u0026quot;\u0026gt;careers site\u0026lt;/a\u0026gt; and @pagerduty on Instagram.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Additional Information\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status. Your privacy is important to us. By submitting an application, you confirm that you have read and understand PagerDuty\u0026#39;s \u0026lt;a href=\u0026quot;https://www.pagerduty.com/privacy-policy/\u0026quot;\u0026gt;Privacy Policy\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email accommodation@pagerduty.com and we will work with you to meet your accessibility needs.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty uses the E-Verify employment verification program.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4012304004,"name":"Business Operations","child_ids":[],"parent_id":null}],"offices":[{"id":4005840004,"name":"San Francisco","location":"San Francisco, California, United States","child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/pagerduty/jobs/6161041004","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5204514004,"location":{"name":"San Francisco"},"metadata":[{"id":14493121004,"name":"Stock Plan","value":null,"value_type":"single_select"}],"id":6161041004,"updated_at":"2026-09-16T19:49:11-04:00","requisition_id":"EFY27594","title":"Deal Desk Specialist","company_name":"PagerDuty","first_published":"2026-08-25T02:10:01-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;PagerDuty, Inc. (NYSE: PD) is the global leader in AI-first digital operations. By automatically detecting, diagnosing, and remediating issues, the PagerDuty Platform orchestrates AI agents and automated workflows with context from over 750 integrations. Trusted by approximately two-thirds of the Fortune 100 and nearly half of the Fortune 500, PagerDuty is the industry standard for organizations scaling resilient, autonomous operations. Notable customers include Chipotle, Cloudflare, Docusign, Fox, Nvidia, Salesforce, Spotify, Zoom and more. We are growing rapidly and hiring top talent with leading AI skills across engineering, sales, product, marketing, and beyond as we build the leading digital operations platform.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;As a \u0026lt;strong\u0026gt;Deal Desk Specialist\u0026lt;/strong\u0026gt; on the Deal Desk team at PagerDuty, you will work cross-functionally with Sales, Finance, Marketing, Security, and IT partners in all regions to streamline our Lead-To-Cash Flow. You will be working with intelligent and driven individuals focused on delivering high impact projects.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The ideal candidate must be an organized problem solver, data-driven, and have excellent analytical skills.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role is expected to come into our San Francisco office 2 times per week, so you can thrive in your new role and fully embrace being a Dutonian!\u0026lt;/p\u0026gt;\n\u0026lt;h4\u0026gt;Responsibilities\u0026lt;/h4\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Serve as the trusted advisor and go-to resources to the Sales teams, building strong relationships for solving complex problems across O2C processes \u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Educate Sales teams on changes in processes, policies, and best practices to improve performance and release Sales capacity to core Sales activities \u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You will train, mentor and educate other members of the Deal Desk global team to enable them to provide excellent support to the Field and our customers. \u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Intake \u0026amp;amp; triage of Deal Desk SFDC Queue\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Respond with urgency and be able proactively prioritize your workload.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify and explore opportunities for sales process improvements and help drive enablement efforts\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide deal support to our global sales teams by assisting with manual order forms, deal guidance, system updates and reporting\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify and resolve issues that could prevent deals from closing in a timely manner\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Escalate deal-threatening issues to appropriate leaders when resolution cannot be achieved at the virtual team level\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Report, track and follow-up on system related issues affecting your tasks until resolution\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Assist with deal enablement and maintaining documentation\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive special projects in data quality assurance across key areas of our sales team\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support new sales program initiatives as needed\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h4\u0026gt;\u0026lt;strong\u0026gt;Basic Qualifications\u0026lt;/strong\u0026gt;:\u0026amp;nbsp;\u0026lt;/h4\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Bachelor’s degree \u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;2+ year of experience in Sales Operations, Sales Enablement or Deal Desk\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h4\u0026gt;\u0026lt;strong\u0026gt;Preferred Qualifications\u0026lt;/strong\u0026gt;: \u0026amp;nbsp;\u0026lt;/h4\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Comfortable with change and an ability to thrive in a fast-moving environment \u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent interpersonal and communication skills \u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to learn quickly in a dynamic and collaborative environment \u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong business acumen, organizational, time management skills and attention to detail\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficient with SFDC CPQ, Google and Microsoft Office products \u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to process a high volume of transactions with accuracy and integrity \u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible to extend/shift working hours to accommodate the business\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The base salary range for this position is 83,000 - 125,400 USD. This role may also be eligible for bonus, commission, equity, and/or benefits.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our base salary ranges are determined by role, level, and location. The range, which is subject to change based on primary work location, reflects the minimum and maximum base salary we expect to pay newly hired employees for the position. \u0026amp;nbsp;Within the range, we determine pay for an individual based on a number of factors including market location, job-related knowledge, skills/competencies and experience.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Your recruiter can share more about the specific offerings for this role, as well as the salary range for your primary work location during the hiring process.\u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Hesitant to apply?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We encourage you to submit your resume even if you don\u0026#39;t meet every requirement. We value potential and consider each candidate\u0026#39;s full professional story. Whether you\u0026#39;re exploring a career change or taking your next step, we look forward to reviewing your application. If this just isn’t the right role or time - sign up for \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/jobalerts\u0026quot;\u0026gt;job alerts\u0026lt;/a\u0026gt;!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Where we work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty operates a hybrid work model with \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/locations\u0026quot;\u0026gt;offices\u0026lt;/a\u0026gt; in 8 major cities: Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. While we offer flexibility within our established locations, we \u0026lt;strong\u0026gt;cannot\u0026lt;/strong\u0026gt; employ candidates residing in:\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location restrictions: \u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;Australia:\u0026lt;/strong\u0026gt; Northern Territory, Queensland, South Australia, Tasmania, Western Australia\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;Canada:\u0026lt;/strong\u0026gt; Alberta, Manitoba, Newfoundland, Northwest Territories, Nunavut, PEI, Quebec, Saskatchewan, Yukon\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;United States:\u0026lt;/strong\u0026gt; Alaska, Hawaii, Iowa, Louisiana, Mississippi, Nebraska, New Mexico, Oklahoma, Rhode Island, South Dakota, West Virginia, Wyoming\u0026lt;br\u0026gt;\u0026lt;em\u0026gt;Candidates must reside in an eligible location, which vary by role.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;How we work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://careers.pagerduty.com/#values\u0026quot;\u0026gt;Our values\u0026lt;/a\u0026gt; guide how we support customers, collaborate with colleagues, develop products, and foster a culture of belonging. They define not just our actions, but what it means to be Dutonian.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;People Leaders at PagerDuty are responsible for creating high performance environments that drive accountability. PagerDuty has four key dimensions that define our Leadership Impact: Lead Self, Lead the Team, Lead the Business, and Lead the Future. Each dimension has three associated competencies to give leaders a shared language for guiding their development, career, promotion, and succession planning discussions. Our Manager Expectations serve as a practical guide for managers to understand their responsibilities, prioritize their efforts, and drive engagement and performance.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What we offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a global organization, our total rewards approach is competitive with industry standards and aligned with local laws and regulations. Learn more, including country-specific offerings, on our \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/global-benefits\u0026quot;\u0026gt;benefits site\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your package may include:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive salary\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comprehensive benefits package\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible work arrangements\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Company equity*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;ESPP (Employee Stock Purchase Program)*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Retirement or pension plan*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Generous paid vacation time\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid holidays and sick leave\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Dutonian Wellness Days \u0026amp;amp; HibernationDuty - companywide paid days off in addition to PTO\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid volunteer time off: 20 hours per year\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Company-wide hack weeks\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Mental wellness programs\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;*Eligibility may vary by role, region, and tenure\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About PagerDuty\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. The PagerDuty Operations Cloud is an AI-powered platform that empowers business resilience and drives operational efficiency for enterprises. With a generative AI assistant at its core, PagerDuty empowers teams to detect and resolve issues in real time, orchestrate complex workflows, and drive continuous improvement across their digital operations. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always-on digital experiences to modern businesses\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty is Great Place to Work-certified™, a Fortune Best Workplace for Millennials, a Fortune Best Medium Workplace, a Fortune Best Workplace in Technology, and a top rated product on TrustRadius and G2.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Go behind-the-scenes on our \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/home\u0026quot;\u0026gt;careers site\u0026lt;/a\u0026gt; and @pagerduty on Instagram.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Additional Information\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status. Your privacy is important to us. By submitting an application, you confirm that you have read and understand PagerDuty\u0026#39;s \u0026lt;a href=\u0026quot;https://www.pagerduty.com/privacy-policy/\u0026quot;\u0026gt;Privacy Policy\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email accommodation@pagerduty.com and we will work with you to meet your accessibility needs.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty uses the E-Verify employment verification program.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4012315004,"name":"Sales Operations","child_ids":[],"parent_id":4012303004}],"offices":[{"id":4005840004,"name":"San Francisco","location":"San Francisco, California, United States","child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/pagerduty/jobs/6151874004","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5201936004,"location":{"name":"Santiago"},"metadata":[{"id":14493121004,"name":"Stock Plan","value":null,"value_type":"single_select"}],"id":6151874004,"updated_at":"2026-08-24T14:46:57-04:00","requisition_id":"EFY27586","title":"Director, Customer Success and Country Manager","company_name":"PagerDuty","first_published":"2026-08-24T14:46:57-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;PagerDuty, Inc. (NYSE: PD) is the global leader in AI-first digital operations. By automatically detecting, diagnosing, and remediating issues, the PagerDuty Platform orchestrates AI agents and automated workflows with context from over 750 integrations. Trusted by approximately two-thirds of the Fortune 100 and nearly half of the Fortune 500, PagerDuty is the industry standard for organizations scaling resilient, autonomous operations. Notable customers include Chipotle, Cloudflare, Docusign, Fox, Nvidia, Salesforce, Spotify, Zoom and more. We are growing rapidly and hiring top talent with leading AI skills across engineering, sales, product, marketing, and beyond as we build the leading digital operations platform.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Country Manager, Director - Customer Success\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;About the Role\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty is seeking an experienced CSG leader and Chile Country Manager to lead our Chilean team and Santiago office. This role provides direct leadership for PagerDuty’s Customer Success, Support, and Professional Services teams located in Chile, as well as cross-functional leadership for Engineering, Solutions Consulting, Marketing, Finance, IT, and other resident functions. This role serves as PagerDuty\u0026#39;s senior on-site leader in Chile, ensuring a unified culture and smooth day-to-day operations while each cross-functional team continues to report into its respective global leadership structure.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Key Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Serve as the senior on-site leader for PagerDuty\u0026#39;s Santiago office, providing direct leadership for Customer Success, Support and Professional Services teams (within our Customer Success Group) as well as cross-functional leadership across Engineering, Customer Success, Renewal Management, Marketing, and other resident teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead the local Support and Services teams to accelerate customer success by collaborating with sales \u0026amp;amp; customers on deployments, and ensuring a unified customer experience to maximize revenue and minimize churn/downgrade, tracking success with KPI metrics such as churn and downgrades, net expansion, and operating margin.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Act as the primary local liaison between site-based teams and their respective global functional leaders, ensuring alignment with global strategy while surfacing and addressing local needs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own site operations, including facilities, workplace policies, local compliance, and overall employee experience for the Santiago office.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with People/HR teams on local hiring, onboarding, retention, and talent development strategies tailored to the Chilean labor market.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive employee engagement and culture-building initiatives that unite diverse functional teams under a shared site identity.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Represent PagerDuty externally in Chile, building relationships with local government bodies, industry groups, vendors, and community partners as needed.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensure compliance with Chilean labor law, tax, and regulatory requirements in partnership with Legal and Finance.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage the local operating budget and site-level spend.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Track and report on office health metrics (engagement, retention, growth) to executive leadership at HQ.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Act as an escalation point and problem-solver for cross-functional issues, helping resolve friction between site-based teams and their global counterparts.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;10+ years of progressive leadership experience, including prior Customer Service and Support experience as well as site, country, or general management roles, ideally within SaaS or technology companies.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Previous experience leading post-sales customer support and services teams, tracking success with KPI metrics such as churn and downgrades, net expansion, and operating margin.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated ability to lead and influence cross-functional teams without direct subject-matter expertise in every function represented (e.g., engineering, support, marketing).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fluent in both Spanish and English, written and verbal.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong understanding of the Chilean business environment, labor market, and regulatory landscape.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven track record managing site operations for a larger workforce.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent stakeholder management skills, with experience partnering closely with functional executives at a company headquarters.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bachelor\u0026#39;s degree required; MBA or equivalent advanced degree preferred.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience operating in a high-growth or scaling technology organization is a plus.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;What Success Looks Like\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;A cohesive, engaged Santiago office culture that operates smoothly across functional lines.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A retained, engaged Customer Services and Support team that aligns with PagerDuty’s global priorities and enables customer success\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong, trusted relationships with HQ functional leaders and consistent, proactive communication on local needs and risks.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Site operations, compliance, and budget management running reliably with no material gaps.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Measurable improvement in local retention and employee satisfaction over time.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p style=\u0026quot;margin: 0in; font-family: \u0026#39;Helvetica Neue\u0026#39;; font-size: 11.0pt;\u0026quot;\u0026gt;PagerDuty is a flexible, hybrid workplace. We embrace and encourage in-person working as an integral part of our culture. Both our employees and external research tells us that co-located collaboration strengthens connections, drives innovation, and accelerates learning.\u0026lt;/p\u0026gt;\n\u0026lt;p style=\u0026quot;margin: 0in; font-family: \u0026#39;Helvetica Neue\u0026#39;; font-size: 11.0pt;\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p style=\u0026quot;margin: 0in; font-family: \u0026#39;Helvetica Neue\u0026#39;; font-size: 11.0pt;\u0026quot;\u0026gt;This role is expected to come into our Santiago office \u0026lt;span style=\u0026quot;font-weight: bold;\u0026quot;\u0026gt;two times per week\u0026lt;/span\u0026gt;, so you can thrive in your new role and fully embrace being a Dutonian!\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Hesitant to apply?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We encourage you to submit your resume even if you don\u0026#39;t meet every requirement. We value potential and consider each candidate\u0026#39;s full professional story. Whether you\u0026#39;re exploring a career change or taking your next step, we look forward to reviewing your application. If this just isn’t the right role or time - sign up for \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/jobalerts\u0026quot;\u0026gt;job alerts\u0026lt;/a\u0026gt;!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Where we work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty operates a hybrid work model with \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/locations\u0026quot;\u0026gt;offices\u0026lt;/a\u0026gt; in 8 major cities: Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. While we offer flexibility within our established locations, we \u0026lt;strong\u0026gt;cannot\u0026lt;/strong\u0026gt; employ candidates residing in:\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location restrictions: \u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;Australia:\u0026lt;/strong\u0026gt; Northern Territory, Queensland, South Australia, Tasmania, Western Australia\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;Canada:\u0026lt;/strong\u0026gt; Alberta, Manitoba, Newfoundland, Northwest Territories, Nunavut, PEI, Quebec, Saskatchewan, Yukon\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;United States:\u0026lt;/strong\u0026gt; Alaska, Hawaii, Iowa, Louisiana, Mississippi, Nebraska, New Mexico, Oklahoma, Rhode Island, South Dakota, West Virginia, Wyoming\u0026lt;br\u0026gt;\u0026lt;em\u0026gt;Candidates must reside in an eligible location, which vary by role.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;How we work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://careers.pagerduty.com/#values\u0026quot;\u0026gt;Our values\u0026lt;/a\u0026gt; guide how we support customers, collaborate with colleagues, develop products, and foster a culture of belonging. They define not just our actions, but what it means to be Dutonian.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;People Leaders at PagerDuty are responsible for creating high performance environments that drive accountability. PagerDuty has four key dimensions that define our Leadership Impact: Lead Self, Lead the Team, Lead the Business, and Lead the Future. Each dimension has three associated competencies to give leaders a shared language for guiding their development, career, promotion, and succession planning discussions. Our Manager Expectations serve as a practical guide for managers to understand their responsibilities, prioritize their efforts, and drive engagement and performance.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What we offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a global organization, our total rewards approach is competitive with industry standards and aligned with local laws and regulations. Learn more, including country-specific offerings, on our \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/global-benefits\u0026quot;\u0026gt;benefits site\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your package may include:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive salary\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comprehensive benefits package\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible work arrangements\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Company equity*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;ESPP (Employee Stock Purchase Program)*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Retirement or pension plan*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Generous paid vacation time\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid holidays and sick leave\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Dutonian Wellness Days \u0026amp;amp; HibernationDuty - companywide paid days off in addition to PTO\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid volunteer time off: 20 hours per year\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Company-wide hack weeks\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Mental wellness programs\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;*Eligibility may vary by role, region, and tenure\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About PagerDuty\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. The PagerDuty Operations Cloud is an AI-powered platform that empowers business resilience and drives operational efficiency for enterprises. With a generative AI assistant at its core, PagerDuty empowers teams to detect and resolve issues in real time, orchestrate complex workflows, and drive continuous improvement across their digital operations. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always-on digital experiences to modern businesses\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty is Great Place to Work-certified™, a Fortune Best Workplace for Millennials, a Fortune Best Medium Workplace, a Fortune Best Workplace in Technology, and a top rated product on TrustRadius and G2.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Go behind-the-scenes on our \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/home\u0026quot;\u0026gt;careers site\u0026lt;/a\u0026gt; and @pagerduty on Instagram.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Additional Information\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status. Your privacy is important to us. By submitting an application, you confirm that you have read and understand PagerDuty\u0026#39;s \u0026lt;a href=\u0026quot;https://www.pagerduty.com/privacy-policy/\u0026quot;\u0026gt;Privacy Policy\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email accommodation@pagerduty.com and we will work with you to meet your accessibility needs.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty uses the E-Verify employment verification program.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4012305004,"name":"Customer Success","child_ids":[4012306004,4012307004,4012308004,4012309004,4012310004,4012311004],"parent_id":null}],"offices":[{"id":4043325004,"name":"Santiago","location":null,"child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/pagerduty/jobs/5841387004","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5070519004,"location":{"name":"San Francisco"},"metadata":[{"id":14493121004,"name":"Stock Plan","value":null,"value_type":"single_select"}],"id":5841387004,"updated_at":"2026-08-26T18:20:29-04:00","requisition_id":"EFY27500","title":"Director of Pricing \u0026 Monetization","company_name":"PagerDuty","first_published":"2026-04-07T15:37:01-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;PagerDuty, Inc. (NYSE: PD) is the global leader in AI-first digital operations. By automatically detecting, diagnosing, and remediating issues, the PagerDuty Platform orchestrates AI agents and automated workflows with context from over 750 integrations. Trusted by approximately two-thirds of the Fortune 100 and nearly half of the Fortune 500, PagerDuty is the industry standard for organizations scaling resilient, autonomous operations. Notable customers include Chipotle, Cloudflare, Docusign, Fox, Nvidia, Salesforce, Spotify, Zoom and more. We are growing rapidly and hiring top talent with leading AI skills across engineering, sales, product, marketing, and beyond as we build the leading digital operations platform.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the Role\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty is seeking a Director of Pricing \u0026amp;amp; Monetization to own the strategy and execution of how we package, price, and monetize our Operations Cloud platform.\u0026amp;nbsp; This role sits within our Product Development organization and reports to the VP of Product Strategy \u0026amp;amp; Growth.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This is a product-first role. You\u0026#39;ll bring the same rigor to pricing that a great PM brings to a product: deep customer empathy, structured experimentation, clear feature tiering frameworks, and a bias toward measurable outcomes. You\u0026#39;ll also be the connective tissue between Product, Sales, Finance, and Marketing, ensuring pricing strategy translates into field execution and commercial results. This role owns the full lifecycle from recommendation to implementation to operations. You\u0026#39;ll be the decision-maker on deal desk, discounting, and promotions in real-time.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The ideal candidate has operated at the intersection of product management and monetization in a later-stage B2B SaaS environment. You\u0026#39;ve owned packaging decisions end-to-end, built monetization infrastructure, and have the credibility to influence both product roadmaps and sales motions.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What You\u0026#39;ll Own\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Product \u0026amp;amp; Monetization\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Define and evolve PagerDuty\u0026#39;s packaging architecture — tiers, feature placement, usage-based levers, and entitlement frameworks — in partnership with Product and Engineering\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build and maintain a monetization review process so product teams bring pricing strategy into roadmap decisions early, not as an afterthought\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead SKU design and experimentation: develop frameworks for how we create, test, and iterate on packaging changes quickly and safely\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own the monetization platform roadmap — usage tracking, entitlement flexibility, SKU experimentation velocity — in partnership with Engineering and Revenue Systems\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;This person is the cross-functional decision-maker across product, design, and engineering for what we build (including feature frameworks, entitlements, and metering) for how we take products to market. Owning the full lifecycle across plan to execution and operations\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide pricing and packaging leadership to other product teams across the portfolio\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Go-to-Market Execution\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Operationalize pricing for the field: discount governance, approval workflows, customer-facing messaging, and enablement materials\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead packaging migration execution as we transition legacy customers to our modern Operations Cloud plans — including cohort strategy, field playbooks, and customer communication\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;This person is expected to be a cross-functional decision-maker for GTM, Technology, and Revenue Operations teams\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Feedback, Analysis, and Planning\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Track and report on pricing initiative performance — win rates, discounting patterns, migration progress, ARR impact by segment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build or leverage financial modeling capabilities (in partnership with Finance) to evaluate pricing scenarios and segment-level impact\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Get in front of customers regularly to pressure-test pricing assumptions and surface friction points\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What You\u0026#39;ll Build\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role inherits and grows an existing pricing and monetization foundation that includes:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Billing \u0026amp;amp; quoting infrastructure — core systems supporting deal execution and revenue operations, with opportunity to improve velocity and flexibility in partnership with Engineering and Revenue Systems\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Pricing calculators and field tools — internal tools used by the field to size and quote deals, currently in active development\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Discount approval workflows — existing governance structure for deal-level pricing decisions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;SKU architecture — a portfolio of plans spanning our legacy and modern Operations Cloud offerings, currently mid-migration\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with executive leadership to align pricing strategy with company-level ARR and growth targets\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;The opportunity is to modernize this foundation so pricing decisions and actions happen faster, and go-to-market teams have tools they trust and actively use.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You\u0026#39;ll lead and grow an existing small team:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Pricing Analyst — supporting financial modeling and plan analysis\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Pricing Manager — focused on SKU migrations and pricing execution\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Technical PM / Monetization Ops — scaling infrastructure work\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;Your job is to elevate this team from execution support to a strategic pricing function that product and sales teams actively seek out.\u0026amp;nbsp; We\u0026#39;re looking for people who have...\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Basic Qualifications\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;10+ years in B2B SaaS in roles spanning product management, pricing strategy, and/or monetization\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated experience owning packaging architecture and feature tiering decisions — not just supporting them\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Track record of running pricing experiments and measuring commercial impact\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong cross-functional credibility with Sales, Finance, Product, and Go-To-Market leadership\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience managing pricing change in the field — migrations, repackaging, new monetization models — with the communication skills to bring stakeholders along\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to mentor and grow other pricing and product roles\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Preferred Qualifications\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience at a company during transition to usage-based or consumption pricing\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with monetization infrastructure (entitlements, billing systems, SKU tooling)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with B2B SaaS deal structures, discount governance, and revenue recognition considerations\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Has led or contributed to pricing strategy at a company scaling toward $1B+ ARR\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What Success Looks Like\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;3 months\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Deep understanding of current SKU architecture, billing systems, and field pricing dynamics\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Relationships established with Sales Strategy, Deal Desk, Finance, and key Product leaders\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Monetization review process proposed — ensuring product teams bring pricing decisions forward early\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;6 months\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;1–2 packaging experiments launched and instrumented (e.g., new tier, usage-based pilot, feature unbundling)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Go-to-market and customer-facing pricing tools meaningfully improved — measurable increase in field confidence and usage\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Discount governance strengthened — clear ownership and sign-off process for deal-level exceptions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;SKU creation process improved — clear ownership, documented process, and faster turnaround\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;12 months\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Measurable ARR impact: improved win rates on Operations Cloud, reduced discounting frequency, or accelerated legacy SKU migration progress\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Monetization infrastructure roadmap in flight — billing and quoting systems have a credible modernization path\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Entitlement flexibility improved — product teams can run pricing experiments with greater speed and independence\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Pricing function is seen as a strategic partner across Product, Sales, and Finance\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Team is performing with high agency and developing toward expanded scope\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The base salary range for this position is 180,000 - 303,600 USD. This role may also be eligible for bonus, commission, equity, and/or benefits.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our base salary ranges are determined by role, level, and location. The range, which is subject to change based on primary work location, reflects the minimum and maximum base salary we expect to pay newly hired employees for the position. Within the range, we determine pay for an individual based on a number of factors including market location, job-related knowledge, skills/competencies and experience.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Your recruiter can share more about the specific offerings for this role, as well as the salary range for your primary work location during the hiring process.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;**This role is expected to come into our San Francisco\u0026lt;strong\u0026gt;\u0026amp;nbsp;office 2 days a week\u0026lt;/strong\u0026gt;, so you can thrive in your new role and fully embrace being a Dutonian!**\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Hesitant to apply?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We encourage you to submit your resume even if you don\u0026#39;t meet every requirement. We value potential and consider each candidate\u0026#39;s full professional story. Whether you\u0026#39;re exploring a career change or taking your next step, we look forward to reviewing your application. If this just isn’t the right role or time - sign up for \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/jobalerts\u0026quot;\u0026gt;job alerts\u0026lt;/a\u0026gt;!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Where we work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty operates a hybrid work model with \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/locations\u0026quot;\u0026gt;offices\u0026lt;/a\u0026gt; in 8 major cities: Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. While we offer flexibility within our established locations, we \u0026lt;strong\u0026gt;cannot\u0026lt;/strong\u0026gt; employ candidates residing in:\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location restrictions: \u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;Australia:\u0026lt;/strong\u0026gt; Northern Territory, Queensland, South Australia, Tasmania, Western Australia\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;Canada:\u0026lt;/strong\u0026gt; Alberta, Manitoba, Newfoundland, Northwest Territories, Nunavut, PEI, Quebec, Saskatchewan, Yukon\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;United States:\u0026lt;/strong\u0026gt; Alaska, Hawaii, Iowa, Louisiana, Mississippi, Nebraska, New Mexico, Oklahoma, Rhode Island, South Dakota, West Virginia, Wyoming\u0026lt;br\u0026gt;\u0026lt;em\u0026gt;Candidates must reside in an eligible location, which vary by role.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;How we work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://careers.pagerduty.com/#values\u0026quot;\u0026gt;Our values\u0026lt;/a\u0026gt; guide how we support customers, collaborate with colleagues, develop products, and foster a culture of belonging. They define not just our actions, but what it means to be Dutonian.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;People Leaders at PagerDuty are responsible for creating high performance environments that drive accountability. PagerDuty has four key dimensions that define our Leadership Impact: Lead Self, Lead the Team, Lead the Business, and Lead the Future. Each dimension has three associated competencies to give leaders a shared language for guiding their development, career, promotion, and succession planning discussions. Our Manager Expectations serve as a practical guide for managers to understand their responsibilities, prioritize their efforts, and drive engagement and performance.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What we offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a global organization, our total rewards approach is competitive with industry standards and aligned with local laws and regulations. Learn more, including country-specific offerings, on our \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/global-benefits\u0026quot;\u0026gt;benefits site\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your package may include:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive salary\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comprehensive benefits package\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible work arrangements\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Company equity*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;ESPP (Employee Stock Purchase Program)*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Retirement or pension plan*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Generous paid vacation time\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid holidays and sick leave\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Dutonian Wellness Days \u0026amp;amp; HibernationDuty - companywide paid days off in addition to PTO\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid volunteer time off: 20 hours per year\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Company-wide hack weeks\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Mental wellness programs\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;*Eligibility may vary by role, region, and tenure\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About PagerDuty\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. The PagerDuty Operations Cloud is an AI-powered platform that empowers business resilience and drives operational efficiency for enterprises. With a generative AI assistant at its core, PagerDuty empowers teams to detect and resolve issues in real time, orchestrate complex workflows, and drive continuous improvement across their digital operations. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always-on digital experiences to modern businesses\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty is Great Place to Work-certified™, a Fortune Best Workplace for Millennials, a Fortune Best Medium Workplace, a Fortune Best Workplace in Technology, and a top rated product on TrustRadius and G2.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Go behind-the-scenes on our \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/home\u0026quot;\u0026gt;careers site\u0026lt;/a\u0026gt; and @pagerduty on Instagram.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Additional Information\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status. Your privacy is important to us. By submitting an application, you confirm that you have read and understand PagerDuty\u0026#39;s \u0026lt;a href=\u0026quot;https://www.pagerduty.com/privacy-policy/\u0026quot;\u0026gt;Privacy Policy\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email accommodation@pagerduty.com and we will work with you to meet your accessibility needs.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty uses the E-Verify employment verification program.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4012325004,"name":"Product Management","child_ids":[],"parent_id":4012353004}],"offices":[{"id":4005840004,"name":"San Francisco","location":"San Francisco, California, United States","child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/pagerduty/jobs/6161066004","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5204532004,"location":{"name":"San Francisco"},"metadata":[{"id":14493121004,"name":"Stock Plan","value":"New Hire Stock - Shares","value_type":"single_select"}],"id":6161066004,"updated_at":"2026-08-25T03:15:11-04:00","requisition_id":"EFY27596","title":"Director, Sales Planning","company_name":"PagerDuty","first_published":"2026-08-25T03:15:11-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;PagerDuty, Inc. (NYSE: PD) is the global leader in AI-first digital operations. By automatically detecting, diagnosing, and remediating issues, the PagerDuty Platform orchestrates AI agents and automated workflows with context from over 750 integrations. Trusted by approximately two-thirds of the Fortune 100 and nearly half of the Fortune 500, PagerDuty is the industry standard for organizations scaling resilient, autonomous operations. Notable customers include Chipotle, Cloudflare, Docusign, Fox, Nvidia, Salesforce, Spotify, Zoom and more. We are growing rapidly and hiring top talent with leading AI skills across engineering, sales, product, marketing, and beyond as we build the leading digital operations platform.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;PagerDuty is seeking a Director, Sales Planning to join our talented, customer-focused team!\u0026amp;nbsp;As Director of Sales Planning, you will serve as a strategic partner to our Senior Sales Leaders. This role is integral to our commitment to revenue growth, with responsibilities encompassing sales planning, forecasting, compensation design, headcount investments and quota coverage. As our Director of Sales Planning, you will be reporting to the Sr. Director of Sales Operations, leading the charge in the development, implementation, and ongoing refinement of sales strategies, programs, and initiatives.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The perfect candidate has experience working in fast-paced, high-growth environments and possesses a comprehensive understanding of diverse sales metrics, processes, and tools. Proficiency in enterprise selling processes, SaaS, and digital sales metrics is highly desirable. We are looking for a leader who can identify and implement improvements in all aspects of sales operations, with a particular emphasis on sales planning.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role demands a combination of strong operational skills, deep analytical abilities, and the capacity to provide strategic support to our sales leadership teams. Your focus will be managing functions crucial to our go-to-market strategy and sales-related initiatives aimed at driving enablement and productivity.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role is expected to come into our San Francisco office 2 days per week, so you can thrive in your new role and fully embrace being a Dutonian!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Key Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Establishing and maintaining sales quotas and designing the go-to-market strategy, balancing field sellers, inside sales, and product-led growth approaches.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Leading sales forecasting efforts across each segment of the business.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Designing compensation plans to optimize sales performance and drive revenue growth.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Planning and executing sales capacity hiring strategies to ensure optimal staffing and profiling of the sales team.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborating with cross-functional leaders to deliver strategic projects, insightful analysis, and process improvements for our sales organization.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Driving alignment among Sales Operations, Sales Management, Product, Marketing, Finance, IT, and Customer Support to determine key business strategies, internal process improvements, and to develop go-to-market and operational plans.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Providing leadership, mentorship, and ongoing feedback to a team of sales operations managers and individual contributors dedicated to various sales segments.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Basic Qualifications\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;8+ years experience of progressive experience in Sales/Business Operations, Business Planning and Strategy experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Direct experience within a SaaS organization - at least two years\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong leadership skills and people management experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to create and foster a high performing and metrics driven environment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong written and verbal communication, with experience delivering presentations to an executive audience.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Preferred Qualifications\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Salesforce Power User\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Clari experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Tableau experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Anaplan experience\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The base salary range for this position is 147,000 - 246,400 USD. This role may also be eligible for bonus, commission, equity, and/or benefits.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our base salary ranges are determined by role, level, and location. The range, which is subject to change based on primary work location, reflects the minimum and maximum base salary we expect to pay newly hired employees for the position. \u0026amp;nbsp;Within the range, we determine pay for an individual based on a number of factors including market location, job-related knowledge, skills/competencies and experience.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Your recruiter can share more about the specific offerings for this role, as well as the salary range for your primary work location during the hiring process.\u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Hesitant to apply?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We encourage you to submit your resume even if you don\u0026#39;t meet every requirement. We value potential and consider each candidate\u0026#39;s full professional story. Whether you\u0026#39;re exploring a career change or taking your next step, we look forward to reviewing your application. If this just isn’t the right role or time - sign up for \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/jobalerts\u0026quot;\u0026gt;job alerts\u0026lt;/a\u0026gt;!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Where we work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty operates a hybrid work model with \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/locations\u0026quot;\u0026gt;offices\u0026lt;/a\u0026gt; in 8 major cities: Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. While we offer flexibility within our established locations, we \u0026lt;strong\u0026gt;cannot\u0026lt;/strong\u0026gt; employ candidates residing in:\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location restrictions: \u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;Australia:\u0026lt;/strong\u0026gt; Northern Territory, Queensland, South Australia, Tasmania, Western Australia\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;Canada:\u0026lt;/strong\u0026gt; Alberta, Manitoba, Newfoundland, Northwest Territories, Nunavut, PEI, Quebec, Saskatchewan, Yukon\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;United States:\u0026lt;/strong\u0026gt; Alaska, Hawaii, Iowa, Louisiana, Mississippi, Nebraska, New Mexico, Oklahoma, Rhode Island, South Dakota, West Virginia, Wyoming\u0026lt;br\u0026gt;\u0026lt;em\u0026gt;Candidates must reside in an eligible location, which vary by role.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;How we work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://careers.pagerduty.com/#values\u0026quot;\u0026gt;Our values\u0026lt;/a\u0026gt; guide how we support customers, collaborate with colleagues, develop products, and foster a culture of belonging. They define not just our actions, but what it means to be Dutonian.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;People Leaders at PagerDuty are responsible for creating high performance environments that drive accountability. PagerDuty has four key dimensions that define our Leadership Impact: Lead Self, Lead the Team, Lead the Business, and Lead the Future. Each dimension has three associated competencies to give leaders a shared language for guiding their development, career, promotion, and succession planning discussions. Our Manager Expectations serve as a practical guide for managers to understand their responsibilities, prioritize their efforts, and drive engagement and performance.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What we offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a global organization, our total rewards approach is competitive with industry standards and aligned with local laws and regulations. Learn more, including country-specific offerings, on our \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/global-benefits\u0026quot;\u0026gt;benefits site\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your package may include:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive salary\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comprehensive benefits package\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible work arrangements\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Company equity*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;ESPP (Employee Stock Purchase Program)*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Retirement or pension plan*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Generous paid vacation time\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid holidays and sick leave\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Dutonian Wellness Days \u0026amp;amp; HibernationDuty - companywide paid days off in addition to PTO\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid volunteer time off: 20 hours per year\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Company-wide hack weeks\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Mental wellness programs\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;*Eligibility may vary by role, region, and tenure\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About PagerDuty\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. The PagerDuty Operations Cloud is an AI-powered platform that empowers business resilience and drives operational efficiency for enterprises. With a generative AI assistant at its core, PagerDuty empowers teams to detect and resolve issues in real time, orchestrate complex workflows, and drive continuous improvement across their digital operations. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always-on digital experiences to modern businesses\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty is Great Place to Work-certified™, a Fortune Best Workplace for Millennials, a Fortune Best Medium Workplace, a Fortune Best Workplace in Technology, and a top rated product on TrustRadius and G2.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Go behind-the-scenes on our \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/home\u0026quot;\u0026gt;careers site\u0026lt;/a\u0026gt; and @pagerduty on Instagram.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Additional Information\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status. Your privacy is important to us. By submitting an application, you confirm that you have read and understand PagerDuty\u0026#39;s \u0026lt;a href=\u0026quot;https://www.pagerduty.com/privacy-policy/\u0026quot;\u0026gt;Privacy Policy\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email accommodation@pagerduty.com and we will work with you to meet your accessibility needs.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty uses the E-Verify employment verification program.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4012315004,"name":"Sales Operations","child_ids":[],"parent_id":4012303004}],"offices":[{"id":4005840004,"name":"San Francisco","location":"San Francisco, California, United States","child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/pagerduty/jobs/6186218004","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5212345004,"location":{"name":"Remote (USA)"},"metadata":[{"id":14493121004,"name":"Stock Plan","value":null,"value_type":"single_select"}],"id":6186218004,"updated_at":"2026-09-11T10:09:30-04:00","requisition_id":"EFY27607","title":"Enterprise Account Executive - Florida","company_name":"PagerDuty","first_published":"2026-09-11T10:09:30-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;PagerDuty, Inc. (NYSE: PD) is the global leader in AI-first digital operations. By automatically detecting, diagnosing, and remediating issues, the PagerDuty Platform orchestrates AI agents and automated workflows with context from over 750 integrations. Trusted by approximately two-thirds of the Fortune 100 and nearly half of the Fortune 500, PagerDuty is the industry standard for organizations scaling resilient, autonomous operations. Notable customers include Chipotle, Cloudflare, Docusign, Fox, Nvidia, Salesforce, Spotify, Zoom and more. We are growing rapidly and hiring top talent with leading AI skills across engineering, sales, product, marketing, and beyond as we build the leading digital operations platform.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;PagerDuty is seeking an Account Executive (AE) to join our high-performing, customer-focused team! As an Account Executive, you will drive growth and expansion within an established customer portfolio, combining strategic account management with consultative enterprise selling. You’ll partner with C-level executives and key stakeholders to deliver measurable outcomes through Operations Cloud conversions and multi-product adoption. This is an exciting opportunity to shape the customer’s journey, close high-value deals, and accelerate PagerDuty’s growth in the enterprise market.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The ideal candidate is a relationship-driven sales professional who thrives in complex deal cycles, excels at executive engagement, and is passionate about delivering customer impact through innovative SaaS solutions.\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;KEY RESPONSIBILITIES\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Own and grow a defined set of enterprise accounts by driving upsell, cross-sell, and expansion opportunities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build and maintain trusted executive relationships through regular in-person engagement and consultative selling.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop and execute strategic account plans to identify growth areas, expansion pathways, and competitive positioning.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive adoption of PagerDuty’s Operations Cloud by articulating clear business value and ROI.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Execute complex, multi-product sales motions and partner with Solution Consultants for technical validation and proof-of-concept activities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain accurate forecasts and a disciplined pipeline in Salesforce using the MEDDICC framework.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with Customer Success, Product Management, and Renewals teams to ensure customer satisfaction and long-term retention.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;BASIC QUALIFICATIONS\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;8+ years of experience in B2B sales, account management, or expansion roles within SaaS or cloud software.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven success managing a quota in complex, long-cycle enterprise sales.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated experience selling to and influencing C-level executives.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficiency with Salesforce (SFDC) for pipeline management and forecasting.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bachelor’s degree or equivalent experience.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;PREFERRED QUALIFICATIONS\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Prior enterprise sales expertise leveraging MEDDPICC \u0026amp;amp; Value Selling\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience managing high-value accounts\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Track record of success with multi-product sales and solution-based selling models.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong understanding of enterprise software ecosystems, Operations Cloud, or DevOps environments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strategic thinker with exceptional communication, negotiation, and relationship-building skills.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026amp;nbsp;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;The \u0026lt;span style=\u0026quot;text-decoration: underline;\u0026quot;\u0026gt;base\u0026lt;/span\u0026gt; salary range for this position is $\u0026lt;span class=\u0026quot;collapsed-field-text\u0026quot;\u0026gt;131,000.00 - $170,500.00\u0026lt;/span\u0026gt;\u0026amp;nbsp; USD. This role may also be eligible for bonus, commission (50/50 split), and/or benefits.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our base salary ranges are determined by role, level, and location. The range, which is subject to change based on primary work location, reflects the minimum and maximum base salary we expect to pay newly hired employees for the position. Within the range, we determine pay for an individual based on a number of factors including market location, job-related knowledge, skills/competencies and experience.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Your recruiter can share more about the specific offerings for this role, as well as the salary range for your primary work location during the hiring process.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Hesitant to apply?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We encourage you to submit your resume even if you don\u0026#39;t meet every requirement. We value potential and consider each candidate\u0026#39;s full professional story. Whether you\u0026#39;re exploring a career change or taking your next step, we look forward to reviewing your application. If this just isn’t the right role or time - sign up for \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/jobalerts\u0026quot;\u0026gt;job alerts\u0026lt;/a\u0026gt;!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Where we work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty operates a hybrid work model with \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/locations\u0026quot;\u0026gt;offices\u0026lt;/a\u0026gt; in 8 major cities: Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. While we offer flexibility within our established locations, we \u0026lt;strong\u0026gt;cannot\u0026lt;/strong\u0026gt; employ candidates residing in:\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location restrictions: \u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;Australia:\u0026lt;/strong\u0026gt; Northern Territory, Queensland, South Australia, Tasmania, Western Australia\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;Canada:\u0026lt;/strong\u0026gt; Alberta, Manitoba, Newfoundland, Northwest Territories, Nunavut, PEI, Quebec, Saskatchewan, Yukon\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;United States:\u0026lt;/strong\u0026gt; Alaska, Hawaii, Iowa, Louisiana, Mississippi, Nebraska, New Mexico, Oklahoma, Rhode Island, South Dakota, West Virginia, Wyoming\u0026lt;br\u0026gt;\u0026lt;em\u0026gt;Candidates must reside in an eligible location, which vary by role.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;How we work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://careers.pagerduty.com/#values\u0026quot;\u0026gt;Our values\u0026lt;/a\u0026gt; guide how we support customers, collaborate with colleagues, develop products, and foster a culture of belonging. They define not just our actions, but what it means to be Dutonian.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;People Leaders at PagerDuty are responsible for creating high performance environments that drive accountability. PagerDuty has four key dimensions that define our Leadership Impact: Lead Self, Lead the Team, Lead the Business, and Lead the Future. Each dimension has three associated competencies to give leaders a shared language for guiding their development, career, promotion, and succession planning discussions. Our Manager Expectations serve as a practical guide for managers to understand their responsibilities, prioritize their efforts, and drive engagement and performance.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What we offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a global organization, our total rewards approach is competitive with industry standards and aligned with local laws and regulations. Learn more, including country-specific offerings, on our \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/global-benefits\u0026quot;\u0026gt;benefits site\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your package may include:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive salary\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comprehensive benefits package\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible work arrangements\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Company equity*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;ESPP (Employee Stock Purchase Program)*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Retirement or pension plan*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Generous paid vacation time\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid holidays and sick leave\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Dutonian Wellness Days \u0026amp;amp; HibernationDuty - companywide paid days off in addition to PTO\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid volunteer time off: 20 hours per year\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Company-wide hack weeks\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Mental wellness programs\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;*Eligibility may vary by role, region, and tenure\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About PagerDuty\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. The PagerDuty Operations Cloud is an AI-powered platform that empowers business resilience and drives operational efficiency for enterprises. With a generative AI assistant at its core, PagerDuty empowers teams to detect and resolve issues in real time, orchestrate complex workflows, and drive continuous improvement across their digital operations. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always-on digital experiences to modern businesses\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty is Great Place to Work-certified™, a Fortune Best Workplace for Millennials, a Fortune Best Medium Workplace, a Fortune Best Workplace in Technology, and a top rated product on TrustRadius and G2.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Go behind-the-scenes on our \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/home\u0026quot;\u0026gt;careers site\u0026lt;/a\u0026gt; and @pagerduty on Instagram.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Additional Information\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status. Your privacy is important to us. By submitting an application, you confirm that you have read and understand PagerDuty\u0026#39;s \u0026lt;a href=\u0026quot;https://www.pagerduty.com/privacy-policy/\u0026quot;\u0026gt;Privacy Policy\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email accommodation@pagerduty.com and we will work with you to meet your accessibility needs.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty uses the E-Verify employment verification program.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4012303004,"name":"Sales","child_ids":[4012321004,4012314004,4012315004,4012320004,4012316004,4012319004,4012317004,4012318004,4012313004],"parent_id":null}],"offices":[{"id":4005851004,"name":"Remote (USA)","location":null,"child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/pagerduty/jobs/6111197004","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5183851004,"location":{"name":"London"},"metadata":[{"id":14493121004,"name":"Stock Plan","value":"New Hire Stock - Shares","value_type":"single_select"}],"id":6111197004,"updated_at":"2026-08-17T01:36:48-04:00","requisition_id":"EFY27560","title":"Enterprise Account Executive, London","company_name":"PagerDuty","first_published":"2026-07-13T10:11:19-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;PagerDuty, Inc. (NYSE: PD) is the global leader in AI-first digital operations. By automatically detecting, diagnosing, and remediating issues, the PagerDuty Platform orchestrates AI agents and automated workflows with context from over 750 integrations. Trusted by approximately two-thirds of the Fortune 100 and nearly half of the Fortune 500, PagerDuty is the industry standard for organizations scaling resilient, autonomous operations. Notable customers include Chipotle, Cloudflare, Docusign, Fox, Nvidia, Salesforce, Spotify, Zoom and more. We are growing rapidly and hiring top talent with leading AI skills across engineering, sales, product, marketing, and beyond as we build the leading digital operations platform.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;PagerDuty is seeking an Account Executive (AE) to join our high-performing, customer-focused team! As an Account Executive, you will drive growth and expansion within an established customer portfolio, and territory, combining strategic account management with consultative enterprise selling. You’ll partner with C-level executives and key stakeholders to deliver measurable outcomes through Operations Cloud conversions and multi-product adoption. This is an exciting opportunity to shape the customer’s journey, close high-value deals, and accelerate PagerDuty’s growth in the enterprise market.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The ideal candidate is a relationship-driven sales professional who thrives in complex deal cycles, excels at executive engagement, and is passionate about delivering customer impact through innovative SaaS solutions.\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;KEY RESPONSIBILITIES\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Own and grow a defined set of enterprise accounts by driving upsell, cross-sell, and expansion opportunities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build and maintain trusted executive relationships through regular in-person engagement and consultative selling.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop and execute strategic account plans to identify growth areas, expansion pathways, and competitive positioning.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive adoption of PagerDuty’s Operations Cloud by articulating clear business value and ROI.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Execute complex, multi-product sales motions and partner with Solution Consultants for technical validation and proof-of-concept activities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain accurate forecasts and a disciplined pipeline in Salesforce using the MEDDICC framework.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with Customer Success, Product Management, and Renewals teams to ensure customer satisfaction and long-term retention.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;BASIC QUALIFICATIONS\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;8+ years of experience in enterprise B2B sales, account management, or expansion roles within SaaS or cloud software.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven success managing a quota in complex, long-cycle enterprise sales.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated experience selling to and influencing C-level executives.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficiency with Salesforce (SFDC) for pipeline management and forecasting.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bachelor’s degree or equivalent experience.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;PREFERRED QUALIFICATIONS\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Prior enterprise sales expertise leveraging MEDDPICC \u0026amp;amp; Value Selling.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience managing high-value accounts\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Track record of success with multi-product sales and solution-based selling models.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong understanding of enterprise software ecosystems, Operations Cloud, or DevOps environments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strategic thinker with exceptional communication, negotiation, and relationship-building skills.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Hesitant to apply?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We encourage you to submit your resume even if you don\u0026#39;t meet every requirement. We value potential and consider each candidate\u0026#39;s full professional story. Whether you\u0026#39;re exploring a career change or taking your next step, we look forward to reviewing your application. If this just isn’t the right role or time - sign up for \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/jobalerts\u0026quot;\u0026gt;job alerts\u0026lt;/a\u0026gt;!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Where we work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty operates a hybrid work model with \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/locations\u0026quot;\u0026gt;offices\u0026lt;/a\u0026gt; in 8 major cities: Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. While we offer flexibility within our established locations, we \u0026lt;strong\u0026gt;cannot\u0026lt;/strong\u0026gt; employ candidates residing in:\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location restrictions: \u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;Australia:\u0026lt;/strong\u0026gt; Northern Territory, Queensland, South Australia, Tasmania, Western Australia\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;Canada:\u0026lt;/strong\u0026gt; Alberta, Manitoba, Newfoundland, Northwest Territories, Nunavut, PEI, Quebec, Saskatchewan, Yukon\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;United States:\u0026lt;/strong\u0026gt; Alaska, Hawaii, Iowa, Louisiana, Mississippi, Nebraska, New Mexico, Oklahoma, Rhode Island, South Dakota, West Virginia, Wyoming\u0026lt;br\u0026gt;\u0026lt;em\u0026gt;Candidates must reside in an eligible location, which vary by role.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;How we work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://careers.pagerduty.com/#values\u0026quot;\u0026gt;Our values\u0026lt;/a\u0026gt; guide how we support customers, collaborate with colleagues, develop products, and foster a culture of belonging. They define not just our actions, but what it means to be Dutonian.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;People Leaders at PagerDuty are responsible for creating high performance environments that drive accountability. PagerDuty has four key dimensions that define our Leadership Impact: Lead Self, Lead the Team, Lead the Business, and Lead the Future. Each dimension has three associated competencies to give leaders a shared language for guiding their development, career, promotion, and succession planning discussions. Our Manager Expectations serve as a practical guide for managers to understand their responsibilities, prioritize their efforts, and drive engagement and performance.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What we offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a global organization, our total rewards approach is competitive with industry standards and aligned with local laws and regulations. Learn more, including country-specific offerings, on our \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/global-benefits\u0026quot;\u0026gt;benefits site\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your package may include:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive salary\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comprehensive benefits package\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible work arrangements\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Company equity*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;ESPP (Employee Stock Purchase Program)*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Retirement or pension plan*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Generous paid vacation time\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid holidays and sick leave\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Dutonian Wellness Days \u0026amp;amp; HibernationDuty - companywide paid days off in addition to PTO\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid volunteer time off: 20 hours per year\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Company-wide hack weeks\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Mental wellness programs\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;*Eligibility may vary by role, region, and tenure\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About PagerDuty\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. The PagerDuty Operations Cloud is an AI-powered platform that empowers business resilience and drives operational efficiency for enterprises. With a generative AI assistant at its core, PagerDuty empowers teams to detect and resolve issues in real time, orchestrate complex workflows, and drive continuous improvement across their digital operations. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always-on digital experiences to modern businesses\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty is Great Place to Work-certified™, a Fortune Best Workplace for Millennials, a Fortune Best Medium Workplace, a Fortune Best Workplace in Technology, and a top rated product on TrustRadius and G2.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Go behind-the-scenes on our \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/home\u0026quot;\u0026gt;careers site\u0026lt;/a\u0026gt; and @pagerduty on Instagram.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Additional Information\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status. Your privacy is important to us. By submitting an application, you confirm that you have read and understand PagerDuty\u0026#39;s \u0026lt;a href=\u0026quot;https://www.pagerduty.com/privacy-policy/\u0026quot;\u0026gt;Privacy Policy\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email accommodation@pagerduty.com and we will work with you to meet your accessibility needs.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty uses the E-Verify employment verification program.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4012303004,"name":"Sales","child_ids":[4012321004,4012314004,4012315004,4012320004,4012316004,4012319004,4012317004,4012318004,4012313004],"parent_id":null}],"offices":[{"id":4005843004,"name":"London","location":"London, England, United Kingdom","child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/pagerduty/jobs/6186221004","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5212347004,"location":{"name":"Remote (USA - San Francisco, CA)"},"metadata":[{"id":14493121004,"name":"Stock Plan","value":null,"value_type":"single_select"}],"id":6186221004,"updated_at":"2026-09-11T10:15:09-04:00","requisition_id":"EFY27608","title":"Enterprise Account Executive (San Francisco)","company_name":"PagerDuty","first_published":"2026-09-11T10:15:09-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;PagerDuty, Inc. (NYSE: PD) is the global leader in AI-first digital operations. By automatically detecting, diagnosing, and remediating issues, the PagerDuty Platform orchestrates AI agents and automated workflows with context from over 750 integrations. Trusted by approximately two-thirds of the Fortune 100 and nearly half of the Fortune 500, PagerDuty is the industry standard for organizations scaling resilient, autonomous operations. Notable customers include Chipotle, Cloudflare, Docusign, Fox, Nvidia, Salesforce, Spotify, Zoom and more. We are growing rapidly and hiring top talent with leading AI skills across engineering, sales, product, marketing, and beyond as we build the leading digital operations platform.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;PagerDuty is seeking an Account Executive (AE) to join our high-performing, customer-focused team! As an Account Executive, you will drive growth and expansion within an established customer portfolio, combining strategic account management with consultative enterprise selling. You’ll partner with C-level executives and key stakeholders to deliver measurable outcomes through Operations Cloud conversions and multi-product adoption. This is an exciting opportunity to shape the customer’s journey, close high-value deals, and accelerate PagerDuty’s growth in the enterprise market.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The ideal candidate is a relationship-driven sales professional who thrives in complex deal cycles, excels at executive engagement, and is passionate about delivering customer impact through innovative SaaS solutions.\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;KEY RESPONSIBILITIES\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Own and grow a defined set of enterprise accounts by driving upsell, cross-sell, and expansion opportunities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build and maintain trusted executive relationships through regular in-person engagement and consultative selling.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop and execute strategic account plans to identify growth areas, expansion pathways, and competitive positioning.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive adoption of PagerDuty’s Operations Cloud by articulating clear business value and ROI.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Execute complex, multi-product sales motions and partner with Solution Consultants for technical validation and proof-of-concept activities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain accurate forecasts and a disciplined pipeline in Salesforce using the MEDDICC framework.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with Customer Success, Product Management, and Renewals teams to ensure customer satisfaction and long-term retention.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;BASIC QUALIFICATIONS\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;8+ years of experience in B2B sales, account management, or expansion roles within SaaS or cloud software.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven success managing a quota in complex, long-cycle enterprise sales.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated experience selling to and influencing C-level executives.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficiency with Salesforce (SFDC) for pipeline management and forecasting.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bachelor’s degree or equivalent experience.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;PREFERRED QUALIFICATIONS\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Prior enterprise sales expertise leveraging MEDDPICC \u0026amp;amp; Value Selling\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience managing high-value accounts\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Track record of success with multi-product sales and solution-based selling models.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong understanding of enterprise software ecosystems, Operations Cloud, or DevOps environments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strategic thinker with exceptional communication, negotiation, and relationship-building skills.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026amp;nbsp;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;The \u0026lt;span style=\u0026quot;text-decoration: underline;\u0026quot;\u0026gt;base\u0026lt;/span\u0026gt; salary range for this position is $\u0026lt;span class=\u0026quot;collapsed-field-text\u0026quot;\u0026gt;131,000.00 - $170,500.00\u0026lt;/span\u0026gt;\u0026amp;nbsp; USD. This role may also be eligible for bonus, commission (50/50 split), and/or benefits.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our base salary ranges are determined by role, level, and location. The range, which is subject to change based on primary work location, reflects the minimum and maximum base salary we expect to pay newly hired employees for the position. Within the range, we determine pay for an individual based on a number of factors including market location, job-related knowledge, skills/competencies and experience.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Your recruiter can share more about the specific offerings for this role, as well as the salary range for your primary work location during the hiring process.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Hesitant to apply?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We encourage you to submit your resume even if you don\u0026#39;t meet every requirement. We value potential and consider each candidate\u0026#39;s full professional story. Whether you\u0026#39;re exploring a career change or taking your next step, we look forward to reviewing your application. If this just isn’t the right role or time - sign up for \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/jobalerts\u0026quot;\u0026gt;job alerts\u0026lt;/a\u0026gt;!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Where we work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty operates a hybrid work model with \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/locations\u0026quot;\u0026gt;offices\u0026lt;/a\u0026gt; in 8 major cities: Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. While we offer flexibility within our established locations, we \u0026lt;strong\u0026gt;cannot\u0026lt;/strong\u0026gt; employ candidates residing in:\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location restrictions: \u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;Australia:\u0026lt;/strong\u0026gt; Northern Territory, Queensland, South Australia, Tasmania, Western Australia\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;Canada:\u0026lt;/strong\u0026gt; Alberta, Manitoba, Newfoundland, Northwest Territories, Nunavut, PEI, Quebec, Saskatchewan, Yukon\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;United States:\u0026lt;/strong\u0026gt; Alaska, Hawaii, Iowa, Louisiana, Mississippi, Nebraska, New Mexico, Oklahoma, Rhode Island, South Dakota, West Virginia, Wyoming\u0026lt;br\u0026gt;\u0026lt;em\u0026gt;Candidates must reside in an eligible location, which vary by role.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;How we work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://careers.pagerduty.com/#values\u0026quot;\u0026gt;Our values\u0026lt;/a\u0026gt; guide how we support customers, collaborate with colleagues, develop products, and foster a culture of belonging. They define not just our actions, but what it means to be Dutonian.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;People Leaders at PagerDuty are responsible for creating high performance environments that drive accountability. PagerDuty has four key dimensions that define our Leadership Impact: Lead Self, Lead the Team, Lead the Business, and Lead the Future. Each dimension has three associated competencies to give leaders a shared language for guiding their development, career, promotion, and succession planning discussions. Our Manager Expectations serve as a practical guide for managers to understand their responsibilities, prioritize their efforts, and drive engagement and performance.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What we offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a global organization, our total rewards approach is competitive with industry standards and aligned with local laws and regulations. Learn more, including country-specific offerings, on our \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/global-benefits\u0026quot;\u0026gt;benefits site\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your package may include:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive salary\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comprehensive benefits package\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible work arrangements\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Company equity*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;ESPP (Employee Stock Purchase Program)*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Retirement or pension plan*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Generous paid vacation time\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid holidays and sick leave\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Dutonian Wellness Days \u0026amp;amp; HibernationDuty - companywide paid days off in addition to PTO\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid volunteer time off: 20 hours per year\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Company-wide hack weeks\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Mental wellness programs\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;*Eligibility may vary by role, region, and tenure\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About PagerDuty\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. The PagerDuty Operations Cloud is an AI-powered platform that empowers business resilience and drives operational efficiency for enterprises. With a generative AI assistant at its core, PagerDuty empowers teams to detect and resolve issues in real time, orchestrate complex workflows, and drive continuous improvement across their digital operations. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always-on digital experiences to modern businesses\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty is Great Place to Work-certified™, a Fortune Best Workplace for Millennials, a Fortune Best Medium Workplace, a Fortune Best Workplace in Technology, and a top rated product on TrustRadius and G2.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Go behind-the-scenes on our \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/home\u0026quot;\u0026gt;careers site\u0026lt;/a\u0026gt; and @pagerduty on Instagram.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Additional Information\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status. Your privacy is important to us. By submitting an application, you confirm that you have read and understand PagerDuty\u0026#39;s \u0026lt;a href=\u0026quot;https://www.pagerduty.com/privacy-policy/\u0026quot;\u0026gt;Privacy Policy\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email accommodation@pagerduty.com and we will work with you to meet your accessibility needs.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty uses the E-Verify employment verification program.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4012303004,"name":"Sales","child_ids":[4012321004,4012314004,4012315004,4012320004,4012316004,4012319004,4012317004,4012318004,4012313004],"parent_id":null}],"offices":[{"id":4005840004,"name":"San Francisco","location":"San Francisco, California, United States","child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/pagerduty/jobs/6166307004","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5205930004,"location":{"name":"San Francisco"},"metadata":[{"id":14493121004,"name":"Stock Plan","value":null,"value_type":"single_select"}],"id":6166307004,"updated_at":"2026-08-28T16:10:43-04:00","requisition_id":"EFY27601","title":"Event Marketing Manager","company_name":"PagerDuty","first_published":"2026-08-28T16:07:32-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;PagerDuty, Inc. (NYSE: PD) is the global leader in AI-first digital operations. By automatically detecting, diagnosing, and remediating issues, the PagerDuty Platform orchestrates AI agents and automated workflows with context from over 750 integrations. Trusted by approximately two-thirds of the Fortune 100 and nearly half of the Fortune 500, PagerDuty is the industry standard for organizations scaling resilient, autonomous operations. Notable customers include Chipotle, Cloudflare, Docusign, Fox, Nvidia, Salesforce, Spotify, Zoom and more. We are growing rapidly and hiring top talent with leading AI skills across engineering, sales, product, marketing, and beyond as we build the leading digital operations platform.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Event Marketing Manager\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Role Overview\u0026lt;/strong\u0026gt;:\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty is seeking an Event Marketing Manager to join our diverse, customer-focused team! This role will report directly to the Director of Event Marketing for North America within the Revenue Marketing \u0026amp;amp; Operations department. As the Event Marketing Manager, you will be a strategic thinker with excellent project management skills, leading the planning and execution of both PagerDuty hosted and 3rd party sponsored events. You will be responsible for developing our event and trade show strategy to ensure alignment with PagerDuty’s OKRs, \u0026amp;nbsp; and have a proven track record of successfully partnering with GTM teams to achieve revenue-based goals through integrated event programs. The ideal candidate will have a strong background in planning and executing both small and large-scale events that contribute to pipeline creation, expand customer acquisition, and grow the PagerDuty brand.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;KEY RESPONSIBILITIES\u0026lt;/strong\u0026gt;:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Develop and implement comprehensive event and trade show strategies aligned with the company\u0026#39;s marketing and business objectives.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Oversee the planning and execution of event programs across both hosted and 3rd party sponsored events, including logistics, vendor management, staffing, and on-site management\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with cross-functional marketing, sales, and product teams to align on event objectives and create impactful experiences.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Source and manage vendor and agency relationships as it pertains to event planning and execution: vendors, venues, booth partners, design, video, and more\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop enablement tools and resources to empower Sales and Customer Success teams to hit registration targets and achieve executive meeting goals\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Monitor and evaluate event performance against key metrics, collecting and analyzing data to measure success and identify areas for improvement.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Communicate event plans, progress, and outcomes to senior management and key stakeholders.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;BASIC QUALIFICATIONS:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;At least 7 years of previous experience in a marketing, sales, or customer-facing role within a fast-growing organization\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;5+ years experience in B2B event management with proven experience leading, project managing, and executing large multi-faceted events\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A data-driven approach to decision-making utilizing Salesforce, Tableau, or similar tools\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;PREFERRED QUALIFICATIONS\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Incredible organization and project management skills to manage multiple events tasks, vendors, and stakeholders simultaneously\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Clear and effective communication skills to interface with team members, stakeholders, vendors, and attendees.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to build strong cross-functional relationships and rally project teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated ability to set strategic direction, including evaluation of event performance against key metrics for learnings and optimization\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficiency in G-Suite, Salesforce, Tableau, Splash, Cvent, Asana, or Monday\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience managing budgets and forecasting spend\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to thrive in a fast-paced, team-oriented environment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong negotiation skills and experience managing vendor relationships and contracts\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;SALARY RANGE:\u0026lt;/strong\u0026gt;\u0026amp;nbsp; $127,000 to $191,4000\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Hesitant to apply?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We encourage you to submit your resume even if you don\u0026#39;t meet every requirement. We value potential and consider each candidate\u0026#39;s full professional story. Whether you\u0026#39;re exploring a career change or taking your next step, we look forward to reviewing your application. If this just isn’t the right role or time - sign up for \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/jobalerts\u0026quot;\u0026gt;job alerts\u0026lt;/a\u0026gt;!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Where we work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty operates a hybrid work model with \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/locations\u0026quot;\u0026gt;offices\u0026lt;/a\u0026gt; in 8 major cities: Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. While we offer flexibility within our established locations, we \u0026lt;strong\u0026gt;cannot\u0026lt;/strong\u0026gt; employ candidates residing in:\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location restrictions: \u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;Australia:\u0026lt;/strong\u0026gt; Northern Territory, Queensland, South Australia, Tasmania, Western Australia\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;Canada:\u0026lt;/strong\u0026gt; Alberta, Manitoba, Newfoundland, Northwest Territories, Nunavut, PEI, Quebec, Saskatchewan, Yukon\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;United States:\u0026lt;/strong\u0026gt; Alaska, Hawaii, Iowa, Louisiana, Mississippi, Nebraska, New Mexico, Oklahoma, Rhode Island, South Dakota, West Virginia, Wyoming\u0026lt;br\u0026gt;\u0026lt;em\u0026gt;Candidates must reside in an eligible location, which vary by role.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;How we work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://careers.pagerduty.com/#values\u0026quot;\u0026gt;Our values\u0026lt;/a\u0026gt; guide how we support customers, collaborate with colleagues, develop products, and foster a culture of belonging. They define not just our actions, but what it means to be Dutonian.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;People Leaders at PagerDuty are responsible for creating high performance environments that drive accountability. PagerDuty has four key dimensions that define our Leadership Impact: Lead Self, Lead the Team, Lead the Business, and Lead the Future. Each dimension has three associated competencies to give leaders a shared language for guiding their development, career, promotion, and succession planning discussions. Our Manager Expectations serve as a practical guide for managers to understand their responsibilities, prioritize their efforts, and drive engagement and performance.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What we offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a global organization, our total rewards approach is competitive with industry standards and aligned with local laws and regulations. Learn more, including country-specific offerings, on our \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/global-benefits\u0026quot;\u0026gt;benefits site\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your package may include:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive salary\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comprehensive benefits package\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible work arrangements\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Company equity*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;ESPP (Employee Stock Purchase Program)*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Retirement or pension plan*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Generous paid vacation time\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid holidays and sick leave\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Dutonian Wellness Days \u0026amp;amp; HibernationDuty - companywide paid days off in addition to PTO\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid volunteer time off: 20 hours per year\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Company-wide hack weeks\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Mental wellness programs\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;*Eligibility may vary by role, region, and tenure\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About PagerDuty\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. The PagerDuty Operations Cloud is an AI-powered platform that empowers business resilience and drives operational efficiency for enterprises. With a generative AI assistant at its core, PagerDuty empowers teams to detect and resolve issues in real time, orchestrate complex workflows, and drive continuous improvement across their digital operations. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always-on digital experiences to modern businesses\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty is Great Place to Work-certified™, a Fortune Best Workplace for Millennials, a Fortune Best Medium Workplace, a Fortune Best Workplace in Technology, and a top rated product on TrustRadius and G2.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Go behind-the-scenes on our \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/home\u0026quot;\u0026gt;careers site\u0026lt;/a\u0026gt; and @pagerduty on Instagram.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Additional Information\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status. Your privacy is important to us. By submitting an application, you confirm that you have read and understand PagerDuty\u0026#39;s \u0026lt;a href=\u0026quot;https://www.pagerduty.com/privacy-policy/\u0026quot;\u0026gt;Privacy Policy\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email accommodation@pagerduty.com and we will work with you to meet your accessibility needs.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty uses the E-Verify employment verification program.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4012331004,"name":"Marketing","child_ids":[4012333004,4012336004,4012332004,4012334004,4012335004],"parent_id":null}],"offices":[{"id":4005840004,"name":"San Francisco","location":"San Francisco, California, United States","child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/pagerduty/jobs/6110780004","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5183621004,"location":{"name":"Remote (USA - Washington DC-Baltimore Area); Remote (USA)"},"metadata":[{"id":14493121004,"name":"Stock Plan","value":null,"value_type":"single_select"}],"id":6110780004,"updated_at":"2026-08-17T13:50:19-04:00","requisition_id":"EFY27559","title":"Federal Account Executive, FSI","company_name":"PagerDuty","first_published":"2026-07-09T10:21:29-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;PagerDuty, Inc. (NYSE: PD) is the global leader in AI-first digital operations. By automatically detecting, diagnosing, and remediating issues, the PagerDuty Platform orchestrates AI agents and automated workflows with context from over 750 integrations. Trusted by approximately two-thirds of the Fortune 100 and nearly half of the Fortune 500, PagerDuty is the industry standard for organizations scaling resilient, autonomous operations. Notable customers include Chipotle, Cloudflare, Docusign, Fox, Nvidia, Salesforce, Spotify, Zoom and more. We are growing rapidly and hiring top talent with leading AI skills across engineering, sales, product, marketing, and beyond as we build the leading digital operations platform.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;PagerDuty is seeking a Federal Systems Integrator (FSI) Account Executive (AE) to drive strategic growth across top-tier FSIs. In this role, you will partner with major integrators to embed PagerDuty\u0026#39;s Operations Cloud into large-scale federal program bids and expand adoption across their portfolios. You will collaborate with senior FSI executives to deliver automated incident response and AIOps solutions that support critical government missions. This is a high-impact opportunity to scale PagerDuty’s public sector presence, close high-value deals, and lead complex cloud sales within the federal ecosystem.\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;KEY RESPONSIBILITIES\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Own and grow a defined set of Federal Systems Integrator (FSI) accounts by driving upsell, cross-sell, and expansion opportunities.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build and maintain trusted senior relationships through regular in-person engagement and consultative selling.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop and execute strategic account plans to identify growth areas, expansion pathways, and competitive positioning.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive adoption of PagerDuty’s Operations Cloud by articulating clear business value and ROI.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Execute complex, multi-product sales motions and partner with Solution Consultants for technical validation and proof-of-concept activities.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain accurate forecasts and a disciplined pipeline in Salesforce using the MEDDPICC framework.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with Customer Success, Product Management, and Renewals teams to ensure customer satisfaction and long-term retention.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;BASIC QUALIFICATIONS\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;8+ years of experience in public sector and/or FSI sales, account management, or expansion roles within SaaS or cloud software.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven success managing a quota in complex, long-cycle federal sales.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated experience selling to and influencing senior executives at top-tier FSIs.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficiency with Salesforce (SFDC) for pipeline management and forecasting.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bachelor’s degree or equivalent experience.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;PREFERRED QUALIFICATIONS\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Prior enterprise sales expertise leveraging MEDDPICC \u0026amp;amp; Value Selling.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience managing high-value accounts within the FSI ecosystem.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience selling within a federal systems integrator (FSI) channel (integrator partners, partner sales models, selling directly within integrator-led programs).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong understanding of the FSI ecosystem and federal procurement cycles, Operations Cloud, or DevOps environments.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strategic thinker with exceptional communication, negotiation, and relationship-building skills.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;No current clearance required. Active TS/SCI level clearance OR ability to obtain and maintain a security clearance would be beneficial.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The base salary range for this position is 160,000 - 187,000 USD. This role may also be eligible for bonus, commission, equity, and/or benefits.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our base salary ranges are determined by role, level, and location. The range, which is subject to change based on primary work location, reflects the minimum and maximum base salary we expect to pay newly hired employees for the position. Within the range, we determine pay for an individual based on a number of factors including market location, job-related knowledge, skills/competencies and experience.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Your recruiter can share more about the specific offerings for this role, as well as the salary range for your primary work location during the hiring process.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Hesitant to apply?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We encourage you to submit your resume even if you don\u0026#39;t meet every requirement. We value potential and consider each candidate\u0026#39;s full professional story. Whether you\u0026#39;re exploring a career change or taking your next step, we look forward to reviewing your application. If this just isn’t the right role or time - sign up for \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/jobalerts\u0026quot;\u0026gt;job alerts\u0026lt;/a\u0026gt;!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Where we work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty operates a hybrid work model with \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/locations\u0026quot;\u0026gt;offices\u0026lt;/a\u0026gt; in 8 major cities: Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. While we offer flexibility within our established locations, we \u0026lt;strong\u0026gt;cannot\u0026lt;/strong\u0026gt; employ candidates residing in:\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location restrictions: \u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;Australia:\u0026lt;/strong\u0026gt; Northern Territory, Queensland, South Australia, Tasmania, Western Australia\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;Canada:\u0026lt;/strong\u0026gt; Alberta, Manitoba, Newfoundland, Northwest Territories, Nunavut, PEI, Quebec, Saskatchewan, Yukon\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;United States:\u0026lt;/strong\u0026gt; Alaska, Hawaii, Iowa, Louisiana, Mississippi, Nebraska, New Mexico, Oklahoma, Rhode Island, South Dakota, West Virginia, Wyoming\u0026lt;br\u0026gt;\u0026lt;em\u0026gt;Candidates must reside in an eligible location, which vary by role.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;How we work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://careers.pagerduty.com/#values\u0026quot;\u0026gt;Our values\u0026lt;/a\u0026gt; guide how we support customers, collaborate with colleagues, develop products, and foster a culture of belonging. They define not just our actions, but what it means to be Dutonian.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;People Leaders at PagerDuty are responsible for creating high performance environments that drive accountability. PagerDuty has four key dimensions that define our Leadership Impact: Lead Self, Lead the Team, Lead the Business, and Lead the Future. Each dimension has three associated competencies to give leaders a shared language for guiding their development, career, promotion, and succession planning discussions. Our Manager Expectations serve as a practical guide for managers to understand their responsibilities, prioritize their efforts, and drive engagement and performance.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What we offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a global organization, our total rewards approach is competitive with industry standards and aligned with local laws and regulations. Learn more, including country-specific offerings, on our \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/global-benefits\u0026quot;\u0026gt;benefits site\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your package may include:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive salary\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comprehensive benefits package\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible work arrangements\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Company equity*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;ESPP (Employee Stock Purchase Program)*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Retirement or pension plan*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Generous paid vacation time\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid holidays and sick leave\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Dutonian Wellness Days \u0026amp;amp; HibernationDuty - companywide paid days off in addition to PTO\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid volunteer time off: 20 hours per year\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Company-wide hack weeks\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Mental wellness programs\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;*Eligibility may vary by role, region, and tenure\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About PagerDuty\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. The PagerDuty Operations Cloud is an AI-powered platform that empowers business resilience and drives operational efficiency for enterprises. With a generative AI assistant at its core, PagerDuty empowers teams to detect and resolve issues in real time, orchestrate complex workflows, and drive continuous improvement across their digital operations. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always-on digital experiences to modern businesses\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty is Great Place to Work-certified™, a Fortune Best Workplace for Millennials, a Fortune Best Medium Workplace, a Fortune Best Workplace in Technology, and a top rated product on TrustRadius and G2.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Go behind-the-scenes on our \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/home\u0026quot;\u0026gt;careers site\u0026lt;/a\u0026gt; and @pagerduty on Instagram.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Additional Information\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status. Your privacy is important to us. By submitting an application, you confirm that you have read and understand PagerDuty\u0026#39;s \u0026lt;a href=\u0026quot;https://www.pagerduty.com/privacy-policy/\u0026quot;\u0026gt;Privacy Policy\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email accommodation@pagerduty.com and we will work with you to meet your accessibility needs.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty uses the E-Verify employment verification program.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4012320004,"name":"Enterprise Sales","child_ids":[],"parent_id":4012303004}],"offices":[{"id":4005851004,"name":"Remote (USA)","location":null,"child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/pagerduty/jobs/6193371004","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5215323004,"location":{"name":"Lisbon"},"metadata":[{"id":14493121004,"name":"Stock Plan","value":null,"value_type":"single_select"}],"id":6193371004,"updated_at":"2026-09-17T14:31:30-04:00","requisition_id":"EFY27614","title":"FP\u0026A Analyst, Expense Management","company_name":"PagerDuty","first_published":"2026-09-17T14:31:30-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;PagerDuty, Inc. (NYSE: PD) is the global leader in AI-first digital operations. By automatically detecting, diagnosing, and remediating issues, the PagerDuty Platform orchestrates AI agents and automated workflows with context from over 750 integrations. Trusted by approximately two-thirds of the Fortune 100 and nearly half of the Fortune 500, PagerDuty is the industry standard for organizations scaling resilient, autonomous operations. Notable customers include Chipotle, Cloudflare, Docusign, Fox, Nvidia, Salesforce, Spotify, Zoom and more. We are growing rapidly and hiring top talent with leading AI skills across engineering, sales, product, marketing, and beyond as we build the leading digital operations platform.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;PagerDuty is looking for an FP\u0026amp;amp;A Analyst to support Expense Management. In this role, you\u0026#39;ll help deliver analysis and insights on company spend, partnering with Finance leadership and business partners across financial planning, forecasting, and reporting.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;What you\u0026#39;ll do\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Support the preparation of monthly budget vs. actual analysis and assist with review sessions with Business Leaders in GTM, R\u0026amp;amp;D, and G\u0026amp;amp;A functions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Serve as primary liaison with Accounting to support monthly close activities, including purchase order and invoice accruals and reclasses.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support Corporate FP\u0026amp;amp;A by assisting with the monthly forecast, annual budget, and long-range plan processes, identify variance drivers, and contributing to reporting and presentations to executive management and the Board.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop, analyze, and interpret financial and operating results, providing insights and recommendations to improve forecast accuracy and visibility.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support the development of financial models and reporting to help meet business partner and leadership needs, including assisting with materials for executive and board-level presentations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Perform ad-hoc projects, financial analysis, and presentations for senior leadership and executive management as you grow into the role.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support vendor and platform administration for expense systems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Help identify opportunities and implement ways to utilize AI and automation to improve processes and tools across expense management and FP\u0026amp;amp;A.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;What you\u0026#39;ll bring\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;0-2 years of experience in corporate finance, accounting, expense operations, or FP\u0026amp;amp;A.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with corporate platforms (e.g., NetSuite, Coupa, Pigment) a plus.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong Excel/financial modeling skills and comfort working with high volumes of transactional and financial data.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong analytical and problem-solving skills with high attention to detail.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to communicate financial insights clearly to stakeholders at all levels.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bachelor\u0026#39;s degree in Finance, Accounting, or a related field.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Hesitant to apply?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We encourage you to submit your resume even if you don\u0026#39;t meet every requirement. We value potential and consider each candidate\u0026#39;s full professional story. Whether you\u0026#39;re exploring a career change or taking your next step, we look forward to reviewing your application. If this just isn’t the right role or time - sign up for \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/jobalerts\u0026quot;\u0026gt;job alerts\u0026lt;/a\u0026gt;!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Where we work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty operates a hybrid work model with \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/locations\u0026quot;\u0026gt;offices\u0026lt;/a\u0026gt; in 8 major cities: Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. While we offer flexibility within our established locations, we \u0026lt;strong\u0026gt;cannot\u0026lt;/strong\u0026gt; employ candidates residing in:\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location restrictions: \u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;Australia:\u0026lt;/strong\u0026gt; Northern Territory, Queensland, South Australia, Tasmania, Western Australia\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;Canada:\u0026lt;/strong\u0026gt; Alberta, Manitoba, Newfoundland, Northwest Territories, Nunavut, PEI, Quebec, Saskatchewan, Yukon\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;United States:\u0026lt;/strong\u0026gt; Alaska, Hawaii, Iowa, Louisiana, Mississippi, Nebraska, New Mexico, Oklahoma, Rhode Island, South Dakota, West Virginia, Wyoming\u0026lt;br\u0026gt;\u0026lt;em\u0026gt;Candidates must reside in an eligible location, which vary by role.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;How we work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://careers.pagerduty.com/#values\u0026quot;\u0026gt;Our values\u0026lt;/a\u0026gt; guide how we support customers, collaborate with colleagues, develop products, and foster a culture of belonging. They define not just our actions, but what it means to be Dutonian.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;People Leaders at PagerDuty are responsible for creating high performance environments that drive accountability. PagerDuty has four key dimensions that define our Leadership Impact: Lead Self, Lead the Team, Lead the Business, and Lead the Future. Each dimension has three associated competencies to give leaders a shared language for guiding their development, career, promotion, and succession planning discussions. Our Manager Expectations serve as a practical guide for managers to understand their responsibilities, prioritize their efforts, and drive engagement and performance.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What we offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a global organization, our total rewards approach is competitive with industry standards and aligned with local laws and regulations. Learn more, including country-specific offerings, on our \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/global-benefits\u0026quot;\u0026gt;benefits site\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your package may include:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive salary\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comprehensive benefits package\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible work arrangements\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Company equity*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;ESPP (Employee Stock Purchase Program)*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Retirement or pension plan*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Generous paid vacation time\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid holidays and sick leave\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Dutonian Wellness Days \u0026amp;amp; HibernationDuty - companywide paid days off in addition to PTO\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid volunteer time off: 20 hours per year\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Company-wide hack weeks\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Mental wellness programs\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;*Eligibility may vary by role, region, and tenure\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About PagerDuty\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. The PagerDuty Operations Cloud is an AI-powered platform that empowers business resilience and drives operational efficiency for enterprises. With a generative AI assistant at its core, PagerDuty empowers teams to detect and resolve issues in real time, orchestrate complex workflows, and drive continuous improvement across their digital operations. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always-on digital experiences to modern businesses\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty is Great Place to Work-certified™, a Fortune Best Workplace for Millennials, a Fortune Best Medium Workplace, a Fortune Best Workplace in Technology, and a top rated product on TrustRadius and G2.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Go behind-the-scenes on our \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/home\u0026quot;\u0026gt;careers site\u0026lt;/a\u0026gt; and @pagerduty on Instagram.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Additional Information\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status. Your privacy is important to us. By submitting an application, you confirm that you have read and understand PagerDuty\u0026#39;s \u0026lt;a href=\u0026quot;https://www.pagerduty.com/privacy-policy/\u0026quot;\u0026gt;Privacy Policy\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email accommodation@pagerduty.com and we will work with you to meet your accessibility needs.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty uses the E-Verify employment verification program.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4012343004,"name":"Finance","child_ids":[4012348004,4012345004,4012344004,4012346004,4012347004,4012349004],"parent_id":null}],"offices":[{"id":4011301004,"name":"Lisbon","location":null,"child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/pagerduty/jobs/5988608004","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5150477004,"location":{"name":"San Francisco"},"metadata":[{"id":14493121004,"name":"Stock Plan","value":null,"value_type":"single_select"}],"id":5988608004,"updated_at":"2026-08-24T16:51:03-04:00","requisition_id":"EFY26521","title":"IT Product Manager - Billing and Revenue Systems ","company_name":"PagerDuty","first_published":"2026-05-22T18:00:00-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;PagerDuty, Inc. (NYSE: PD) is the global leader in AI-first digital operations. By automatically detecting, diagnosing, and remediating issues, the PagerDuty Platform orchestrates AI agents and automated workflows with context from over 750 integrations. Trusted by approximately two-thirds of the Fortune 100 and nearly half of the Fortune 500, PagerDuty is the industry standard for organizations scaling resilient, autonomous operations. Notable customers include Chipotle, Cloudflare, Docusign, Fox, Nvidia, Salesforce, Spotify, Zoom and more. We are growing rapidly and hiring top talent with leading AI skills across engineering, sales, product, marketing, and beyond as we build the leading digital operations platform.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Overview\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We are seeking a highly experienced and technically proficient Billing and Revenue Systems IT Product Manager to drive the strategy, roadmap, and delivery of our critical billing, revenue recognition, and order-to-revenue (O2R) systems. The ideal candidate brings 5–8 years of dedicated O2R experience, with deep hands-on expertise in Zuora Billing and Zuora Revenue (RevPro), and a strong foundation in finance and subscription revenue operations. This role requires a candidate who understands the business impact behind every system decision — someone who can speak fluently in ARR, deferred revenue, and ASC 606 as comfortably as they navigate Zuora data models and API integrations.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This position demands a unique blend of product management acumen, financial domain expertise, technical depth, and the ability to bridge Finance, IT, and Engineering teams. You will also serve as an early adopter and champion of AI-powered tools and automation to continuously improve the efficiency and intelligence of billing and revenue operations. You will partner closely with a Zuora Administrator who handles day-to-day operational work and support.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Key Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Business Solutioning: \u0026lt;/strong\u0026gt;Proactively identify and solve complex business challenges through benchmarking, competitive research, and stakeholder engagement across Finance, Sales, and Operations. Translate financial KPIs — including ARR, MRR, NRR, churn, and deferred revenue — into system requirements and deliver best-in-class solutions that incorporate emerging trends in subscription management and revenue recognition (ASC 606/IFRS 15).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Requirements Translation \u0026amp;amp; Execution: \u0026lt;/strong\u0026gt;Transform high-level business and finance objectives into clear, actionable system requirements that guide design and implementation phases with precision. Ensure requirements account for revenue accounting impact, financial close timelines, and audit readiness.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Zuora Subject Matter Expert (SME): \u0026lt;/strong\u0026gt;Serve as the organization\u0026#39;s primary authority on Zuora Billing and Zuora Revenue (RevPro) — including product architecture, data models, custom objects, workflow configurations, rule sets, and integration points within the broader O2R ecosystem (Salesforce CPQ, NetSuite ERP). Stay current on Zuora roadmap releases and proactively assess impact to existing configurations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Finance \u0026amp;amp; Revenue Operations Partnership: \u0026lt;/strong\u0026gt;Act as the key systems partner to Finance, Revenue Accounting, and Revenue Operations teams. Develop deep understanding of how billing system configurations drive financial outcomes, including revenue recognition schedules, contract modifications, standalone selling prices (SSPs), and period-end close processes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;System Design \u0026amp;amp; Scalability: \u0026lt;/strong\u0026gt;Partner with engineering and technical architects to ensure system designs are scalable, maintainable, and compliant with security and regulatory standards. Architect solutions that support business growth, new pricing models, and evolving revenue recognition requirements.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;AI-Driven Process Innovation: \u0026lt;/strong\u0026gt;Identify and champion opportunities to leverage AI, machine learning, and intelligent automation to streamline billing operations, reduce manual effort, and workflow automation. Use generative AI tools to accelerate requirements documentation, testing, and knowledge management.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Agile Development Leadership: \u0026lt;/strong\u0026gt;Lead agile delivery (Scrum/Kanban), including backlog prioritization, sprint planning, daily stand-ups, and retrospectives to drive continuous improvement and velocity.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;System Deployment \u0026amp;amp; Quality Assurance: \u0026lt;/strong\u0026gt;Oversee configuration changes, manage User Acceptance Testing (UAT), and ensure successful deployment of new features across Zuora Billing and Zuora Revenue platforms. Define and maintain test scripts that validate financial accuracy and compliance.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Change Management \u0026amp;amp; User Adoption: \u0026lt;/strong\u0026gt;Lead change management initiatives — including developing training materials, conducting user training sessions, and driving adoption of new features and processes. Communicate the \u0026#39;why\u0026#39; behind system changes to Finance and Operations stakeholders to ensure buy-in and smooth transitions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;SOX Compliance \u0026amp;amp; Controls: \u0026lt;/strong\u0026gt;Maintain and document SOX controls for billing and revenue systems, ensuring adherence to internal control frameworks and supporting audit requirements. Partner with Internal Audit to address control gaps and maintain a robust compliance posture.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Vendor Relationship Management: \u0026lt;/strong\u0026gt;Build and maintain strong relationships with Zuora and other key vendors, serving as the primary point of contact to influence product roadmaps, escalate issues, and leverage vendor expertise to drive business value.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Risk \u0026amp;amp; Delivery Management: \u0026lt;/strong\u0026gt;Proactively manage project risks, resolve emerging issues, and ensure timely, high-quality delivery of all O2R initiatives.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Priority Management \u0026amp;amp; Stakeholder Relations: \u0026lt;/strong\u0026gt;Effectively manage competing priorities by assessing urgency and business impact, making informed trade-off decisions, and maintaining strong stakeholder relationships through transparent communication and expectation management.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;User-Centric System Design: \u0026lt;/strong\u0026gt;Maintain a customer service-oriented mindset, keeping end users at the forefront of system design while balancing business requirements and technical constraints to deliver intuitive, efficient solutions.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Basic Qualifications\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Experience: \u0026lt;/strong\u0026gt;5–8 years in IT product management, systems analysis, or similar roles focused on financial/billing systems within a SaaS or subscription business environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Zuora Expertise (Mandatory): \u0026lt;/strong\u0026gt;Deep, hands-on experience configuring and implementing Zuora Billing and Zuora Revenue (RevPro), including subscription products, rate plans, discount schedules, billing rules, revenue recognition rules, performance obligations, and custom objects. Proven ability to architect end-to-end billing and revenue solutions, not just administer them.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Finance \u0026amp;amp; Revenue Domain Knowledge: \u0026lt;/strong\u0026gt;Strong understanding of SaaS subscription financial models and revenue metrics including ARR, MRR, NRR, churn, and gross retention. Deep knowledge of revenue recognition under ASC 606/IFRS 15, including contract modifications, variable consideration, standalone selling prices (SSPs), and deferred/unbilled revenue accounting. Ability to partner effectively with Revenue Accounting, FP\u0026amp;amp;A, and RevOps teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;O2R Proficiency: \u0026lt;/strong\u0026gt;Comprehensive understanding of the subscription lifecycle: Quote-to-Order, Order-to-Cash, Order-to-Revenue, Invoicing, Payment Processing, and Revenue Accounting — and how each stage affects financial reporting and compliance.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;AI \u0026amp;amp; Automation Skills: \u0026lt;/strong\u0026gt;Demonstrated ability to apply AI and automation tools to improve operational workflows. Experience using generative AI tools for productivity, documentation, or analysis. Ability to evaluate AI-powered solutions for billing operations (e.g., anomaly detection, revenue forecasting, contract intelligence) and make informed build-vs-buy recommendations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Technical Skills: \u0026lt;/strong\u0026gt;Proficiency with relational databases, SQL/ZOQL queries for data analysis and reconciliation, and API-based system integration.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Collaboration: \u0026lt;/strong\u0026gt;Exceptional communication and stakeholder management skills with proven ability to influence and lead cross-functional teams spanning Finance, IT, and Engineering. Ability to translate complex technical concepts for finance audiences, and vice versa.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Preferred Qualifications\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Zuora Certification: \u0026lt;/strong\u0026gt;Zuora Certified Administrator or Zuora Certified Revenue Analyst/Developer.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Integration Experience: \u0026lt;/strong\u0026gt;Proven track record integrating Zuora Billing and Zuora Revenue with major ERP platforms (e.g., NetSuite) and CRM/CPQ systems (e.g., Salesforce CPQ), including data mapping, API design, and error handling.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;AI/ML Application in Finance Systems: \u0026lt;/strong\u0026gt;Experience evaluating or implementing AI-driven enhancements to billing or revenue workflows — such as intelligent invoice generation, automated revenue allocation, predictive churn analysis, or natural language querying of financial data.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Public Company Experience: \u0026lt;/strong\u0026gt;Experience at a publicly traded company with direct ownership of SOX controls, audit support, and finance systems compliance processes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Revenue Intelligence Platforms: \u0026lt;/strong\u0026gt;Familiarity with revenue intelligence or analytics tools (e.g., Clari, Gong, Salesforce Revenue Cloud) and how they integrate with core billing and revenue systems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Education:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;Bachelor\u0026#39;s degree in Business, Finance, Accounting, Computer Science, or related field.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Salary Range: $145,000 to $220,000\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Hesitant to apply?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We encourage you to submit your resume even if you don\u0026#39;t meet every requirement. We value potential and consider each candidate\u0026#39;s full professional story. Whether you\u0026#39;re exploring a career change or taking your next step, we look forward to reviewing your application. If this just isn’t the right role or time - sign up for \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/jobalerts\u0026quot;\u0026gt;job alerts\u0026lt;/a\u0026gt;!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Where we work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty operates a hybrid work model with \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/locations\u0026quot;\u0026gt;offices\u0026lt;/a\u0026gt; in 8 major cities: Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. While we offer flexibility within our established locations, we \u0026lt;strong\u0026gt;cannot\u0026lt;/strong\u0026gt; employ candidates residing in:\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location restrictions: \u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;Australia:\u0026lt;/strong\u0026gt; Northern Territory, Queensland, South Australia, Tasmania, Western Australia\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;Canada:\u0026lt;/strong\u0026gt; Alberta, Manitoba, Newfoundland, Northwest Territories, Nunavut, PEI, Quebec, Saskatchewan, Yukon\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;United States:\u0026lt;/strong\u0026gt; Alaska, Hawaii, Iowa, Louisiana, Mississippi, Nebraska, New Mexico, Oklahoma, Rhode Island, South Dakota, West Virginia, Wyoming\u0026lt;br\u0026gt;\u0026lt;em\u0026gt;Candidates must reside in an eligible location, which vary by role.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;How we work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://careers.pagerduty.com/#values\u0026quot;\u0026gt;Our values\u0026lt;/a\u0026gt; guide how we support customers, collaborate with colleagues, develop products, and foster a culture of belonging. They define not just our actions, but what it means to be Dutonian.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;People Leaders at PagerDuty are responsible for creating high performance environments that drive accountability. PagerDuty has four key dimensions that define our Leadership Impact: Lead Self, Lead the Team, Lead the Business, and Lead the Future. Each dimension has three associated competencies to give leaders a shared language for guiding their development, career, promotion, and succession planning discussions. Our Manager Expectations serve as a practical guide for managers to understand their responsibilities, prioritize their efforts, and drive engagement and performance.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What we offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a global organization, our total rewards approach is competitive with industry standards and aligned with local laws and regulations. Learn more, including country-specific offerings, on our \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/global-benefits\u0026quot;\u0026gt;benefits site\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your package may include:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive salary\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comprehensive benefits package\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible work arrangements\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Company equity*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;ESPP (Employee Stock Purchase Program)*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Retirement or pension plan*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Generous paid vacation time\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid holidays and sick leave\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Dutonian Wellness Days \u0026amp;amp; HibernationDuty - companywide paid days off in addition to PTO\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid volunteer time off: 20 hours per year\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Company-wide hack weeks\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Mental wellness programs\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;*Eligibility may vary by role, region, and tenure\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About PagerDuty\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. The PagerDuty Operations Cloud is an AI-powered platform that empowers business resilience and drives operational efficiency for enterprises. With a generative AI assistant at its core, PagerDuty empowers teams to detect and resolve issues in real time, orchestrate complex workflows, and drive continuous improvement across their digital operations. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always-on digital experiences to modern businesses\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty is Great Place to Work-certified™, a Fortune Best Workplace for Millennials, a Fortune Best Medium Workplace, a Fortune Best Workplace in Technology, and a top rated product on TrustRadius and G2.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Go behind-the-scenes on our \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/home\u0026quot;\u0026gt;careers site\u0026lt;/a\u0026gt; and @pagerduty on Instagram.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Additional Information\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status. Your privacy is important to us. By submitting an application, you confirm that you have read and understand PagerDuty\u0026#39;s \u0026lt;a href=\u0026quot;https://www.pagerduty.com/privacy-policy/\u0026quot;\u0026gt;Privacy Policy\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email accommodation@pagerduty.com and we will work with you to meet your accessibility needs.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty uses the E-Verify employment verification program.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4012338004,"name":"IT","child_ids":[],"parent_id":null}],"offices":[{"id":4005840004,"name":"San Francisco","location":"San Francisco, California, United States","child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/pagerduty/jobs/6161064004","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5204530004,"location":{"name":"San Francisco"},"metadata":[{"id":14493121004,"name":"Stock Plan","value":null,"value_type":"single_select"}],"id":6161064004,"updated_at":"2026-09-10T13:52:25-04:00","requisition_id":"EFY27595","title":"Marketing Analytics Manager","company_name":"PagerDuty","first_published":"2026-08-25T02:57:12-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;PagerDuty, Inc. (NYSE: PD) is the global leader in AI-first digital operations. By automatically detecting, diagnosing, and remediating issues, the PagerDuty Platform orchestrates AI agents and automated workflows with context from over 750 integrations. Trusted by approximately two-thirds of the Fortune 100 and nearly half of the Fortune 500, PagerDuty is the industry standard for organizations scaling resilient, autonomous operations. Notable customers include Chipotle, Cloudflare, Docusign, Fox, Nvidia, Salesforce, Spotify, Zoom and more. We are growing rapidly and hiring top talent with leading AI skills across engineering, sales, product, marketing, and beyond as we build the leading digital operations platform.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;PagerDuty\u0026#39;s Marketing Operations \u0026amp;amp; Analytics team is the measurement backbone for the marketing organization. We define, produce, and defend the numbers that marketing and commercial leadership use to run the business, from funnel pacing and pipeline generation through ROI and closed-won contribution.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We\u0026#39;re hiring a \u0026lt;strong\u0026gt;Marketing Analytics Manager\u0026lt;/strong\u0026gt; to own our recurring marketing and commercial performance reporting and become the reliable answer to \u0026quot;how are we pacing, and why?\u0026quot; You\u0026#39;ll work primarily in Tableau, Snowflake, Salesforce, and Google Sheets, partnering closely with BI/Data, Finance, and Sales Operations.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a hands-on analyst you will own highly visible recurring deliverables from your first quarter, work directly with marketing leadership, and have real latitude to automate what\u0026#39;s currently manual. You’ll have high visibility, real influence on how the org spends, and a short path from \u0026quot;this is broken\u0026quot; to \u0026quot;I fixed it.\u0026quot;\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Key Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Produce weekly KPI updates: Pacing against funnel targets, pipeline generation, and bookings. Including calling out what\u0026#39;s driving variances.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deliver the monthly metrics, including plain-language explanation of what each metric means for a non-technical audience to drive program or leadership decision-making.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support marketing leadership by providing accurate, up-to-date\u0026amp;nbsp; metrics needed for cross functional leadership meetings.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support monthly and quarterly business review reporting, highlighting the most significant changes and data points from the period to enable strategic decisions and drive revenue generation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain recurring ROI reporting, including overall marketing ROI and event ROI based on marketing-contributed closed won\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain Tableau dashboards built on Snowflake, Salesforce, and billing data. Including our core marketing funnel metrics data source, with documented definitions and repeatable QA checks.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Write SQL to pull, validate, and reconcile data across sources, and diagnose the differences that may arise with them.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify data-quality problems like duplicate counting, incomplete data, level-of-grain mismatches and provide clear recommendations for resolution to the right owners.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain documentation marketing leaders use for dashboards to answer questions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support the annual marketing funnel target-setting process: maintain source actuals, prepare the modeling inputs, load approved targets into the reporting pipeline, and validate that downstream Tableau workbooks reflect them correctly.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Field standard analytics requests from commercial and marketing stakeholders, scoping each into a defined metric, source, owner, and decision before building.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support executive-level reporting requests, working with your Sr. Manager and Analysts to scope and prioritize.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with BI/Data, Finance, and Sales Operations on shared data sources and reporting definitions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Reduce manual effort through automation with use of AI tooling\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Basic Qualifications\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;7+ years in marketing analytics, revenue operations, business analytics, sales operations, or a closely related field, with at least 4 years in a hands-on reporting and analysis role.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Working SQL proficiency. You can independently write joins, aggregations, and window functions against a data warehouse, and debug a query returning the wrong number.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hands-on experience building and maintaining dashboards in Tableau (or comparable) that successfully influence marketing / revenue decision-making?\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong working knowledge of Salesforce data structures\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with Claude or other AI tools\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Advanced Google Sheets: reconciliation, modeling, and analysis under time pressure.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Understanding of B2B funnel and pipeline metrics, Lifecycle stages, pipeline generation, conversion rates, ARR, bookings and relations to one another.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated attention to detail. You validate before you publish and can explain how.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Clear written communication. You can explain in plain terms how the data connects to what marketing actually did, for an audience that doesn\u0026#39;t work in the tools.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfort with ambiguity: you respond to a fuzzy request by pinning down the metric, the source, the owner, and the decision it informs.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Preferred Qualifications\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience with Snowflake or another cloud data warehouse.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with subscription billing data (Zuora or similar)\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exposure to B2B attribution concepts and tooling (CaliberMind, Bizible, or similar).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with a marketing automation platform, ideally Marketo.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with data pipeline tooling (Fivetran, dbt, Airflow)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Prior work in B2B SaaS with both a self-serve/product-led motion and enterprise sales.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p style=\u0026quot;margin: 0in; font-family: \u0026#39;Helvetica Neue\u0026#39;; font-size: 11.0pt;\u0026quot;\u0026gt;The base salary range for this position is $145,000.00 - $220,000.00 USD. This role may also be eligible for bonus, commission, equity, and/or benefits.\u0026lt;/p\u0026gt;\n\u0026lt;p style=\u0026quot;margin: 0in; font-family: \u0026#39;Helvetica Neue\u0026#39;; font-size: 11.0pt;\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p style=\u0026quot;margin: 0in; font-family: \u0026#39;Helvetica Neue\u0026#39;; font-size: 11.0pt;\u0026quot;\u0026gt;Our base salary ranges are determined by role, level, and location. The range, which is subject to change based on primary work location, reflects the minimum and maximum base salary we expect to pay newly hired employees for the position. Within the range, we determine pay for an individual based on a number of factors including market location, job-related knowledge, skills/competencies and experience.\u0026lt;/p\u0026gt;\n\u0026lt;p style=\u0026quot;margin: 0in; font-family: \u0026#39;Helvetica Neue\u0026#39;; font-size: 11.0pt;\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p style=\u0026quot;margin: 0in; font-family: \u0026#39;Helvetica Neue\u0026#39;; font-size: 11.0pt;\u0026quot;\u0026gt;Your recruiter can share more about the specific offerings for this role, as well as the salary range for your primary work location during the hiring process.\u0026lt;/p\u0026gt;\n\u0026lt;p style=\u0026quot;margin: 0in; font-family: \u0026#39;Helvetica Neue\u0026#39;; font-size: 11.0pt;\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p style=\u0026quot;margin: 0in; font-family: \u0026#39;Helvetica Neue\u0026#39;; font-size: 11.0pt;\u0026quot;\u0026gt;PagerDuty is a flexible, hybrid workplace. We embrace and encourage in-person working as an integral part of our culture. Both our employees and external research tells us that co-located collaboration strengthens connections, drives innovation, and accelerates learning.\u0026lt;/p\u0026gt;\n\u0026lt;p style=\u0026quot;margin: 0in; font-family: \u0026#39;Helvetica Neue\u0026#39;; font-size: 11.0pt;\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p style=\u0026quot;margin: 0in; font-family: \u0026#39;Helvetica Neue\u0026#39;; font-size: 11.0pt;\u0026quot;\u0026gt;This role is expected to come into our San Francisco office \u0026lt;span style=\u0026quot;font-weight: bold;\u0026quot;\u0026gt;two times per week\u0026lt;/span\u0026gt;, so you can thrive in your new role and fully embrace being a Dutonian!\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Hesitant to apply?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We encourage you to submit your resume even if you don\u0026#39;t meet every requirement. We value potential and consider each candidate\u0026#39;s full professional story. Whether you\u0026#39;re exploring a career change or taking your next step, we look forward to reviewing your application. If this just isn’t the right role or time - sign up for \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/jobalerts\u0026quot;\u0026gt;job alerts\u0026lt;/a\u0026gt;!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Where we work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty operates a hybrid work model with \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/locations\u0026quot;\u0026gt;offices\u0026lt;/a\u0026gt; in 8 major cities: Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. While we offer flexibility within our established locations, we \u0026lt;strong\u0026gt;cannot\u0026lt;/strong\u0026gt; employ candidates residing in:\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location restrictions: \u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;Australia:\u0026lt;/strong\u0026gt; Northern Territory, Queensland, South Australia, Tasmania, Western Australia\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;Canada:\u0026lt;/strong\u0026gt; Alberta, Manitoba, Newfoundland, Northwest Territories, Nunavut, PEI, Quebec, Saskatchewan, Yukon\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;United States:\u0026lt;/strong\u0026gt; Alaska, Hawaii, Iowa, Louisiana, Mississippi, Nebraska, New Mexico, Oklahoma, Rhode Island, South Dakota, West Virginia, Wyoming\u0026lt;br\u0026gt;\u0026lt;em\u0026gt;Candidates must reside in an eligible location, which vary by role.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;How we work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://careers.pagerduty.com/#values\u0026quot;\u0026gt;Our values\u0026lt;/a\u0026gt; guide how we support customers, collaborate with colleagues, develop products, and foster a culture of belonging. They define not just our actions, but what it means to be Dutonian.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;People Leaders at PagerDuty are responsible for creating high performance environments that drive accountability. PagerDuty has four key dimensions that define our Leadership Impact: Lead Self, Lead the Team, Lead the Business, and Lead the Future. Each dimension has three associated competencies to give leaders a shared language for guiding their development, career, promotion, and succession planning discussions. Our Manager Expectations serve as a practical guide for managers to understand their responsibilities, prioritize their efforts, and drive engagement and performance.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What we offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a global organization, our total rewards approach is competitive with industry standards and aligned with local laws and regulations. Learn more, including country-specific offerings, on our \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/global-benefits\u0026quot;\u0026gt;benefits site\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your package may include:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive salary\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comprehensive benefits package\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible work arrangements\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Company equity*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;ESPP (Employee Stock Purchase Program)*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Retirement or pension plan*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Generous paid vacation time\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid holidays and sick leave\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Dutonian Wellness Days \u0026amp;amp; HibernationDuty - companywide paid days off in addition to PTO\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid volunteer time off: 20 hours per year\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Company-wide hack weeks\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Mental wellness programs\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;*Eligibility may vary by role, region, and tenure\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About PagerDuty\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. The PagerDuty Operations Cloud is an AI-powered platform that empowers business resilience and drives operational efficiency for enterprises. With a generative AI assistant at its core, PagerDuty empowers teams to detect and resolve issues in real time, orchestrate complex workflows, and drive continuous improvement across their digital operations. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always-on digital experiences to modern businesses\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty is Great Place to Work-certified™, a Fortune Best Workplace for Millennials, a Fortune Best Medium Workplace, a Fortune Best Workplace in Technology, and a top rated product on TrustRadius and G2.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Go behind-the-scenes on our \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/home\u0026quot;\u0026gt;careers site\u0026lt;/a\u0026gt; and @pagerduty on Instagram.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Additional Information\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status. Your privacy is important to us. By submitting an application, you confirm that you have read and understand PagerDuty\u0026#39;s \u0026lt;a href=\u0026quot;https://www.pagerduty.com/privacy-policy/\u0026quot;\u0026gt;Privacy Policy\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email accommodation@pagerduty.com and we will work with you to meet your accessibility needs.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty uses the E-Verify employment verification program.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4012332004,"name":"Marketing Operations","child_ids":[],"parent_id":4012331004}],"offices":[{"id":4005840004,"name":"San Francisco","location":"San Francisco, California, United States","child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/pagerduty/jobs/6161037004","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5204509004,"location":{"name":"Remote (USA)"},"metadata":[{"id":14493121004,"name":"Stock Plan","value":"New Hire Stock - Shares","value_type":"single_select"}],"id":6161037004,"updated_at":"2026-09-08T09:58:45-04:00","requisition_id":"EFY27593","title":"Principal Solutions Consultant","company_name":"PagerDuty","first_published":"2026-08-25T01:44:29-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;PagerDuty, Inc. (NYSE: PD) is the global leader in AI-first digital operations. By automatically detecting, diagnosing, and remediating issues, the PagerDuty Platform orchestrates AI agents and automated workflows with context from over 750 integrations. Trusted by approximately two-thirds of the Fortune 100 and nearly half of the Fortune 500, PagerDuty is the industry standard for organizations scaling resilient, autonomous operations. Notable customers include Chipotle, Cloudflare, Docusign, Fox, Nvidia, Salesforce, Spotify, Zoom and more. We are growing rapidly and hiring top talent with leading AI skills across engineering, sales, product, marketing, and beyond as we build the leading digital operations platform.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;PagerDuty is seeking a \u0026lt;strong\u0026gt;Principal Solutions Consultant\u0026lt;/strong\u0026gt; to join our talented, customer-focused team! You will be a key strategic leader and the \u0026quot;technical face\u0026quot; of PagerDuty across the US region. This is a high-impact role that sits at the intersection of Sales, Product, and Engineering. You won’t just be selling a platform; you will be partnering with CTOs, CIOs, and VPs of Engineering at the US’s most influential enterprises to redefine how they manage digital operations, resilience, and automation.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You will act as a bridge between our customers’ long-term strategic needs and PagerDuty’s product roadmap. You will spend your time evangelizing the PagerDuty Operations Cloud, mentoring our high-performing technical sales teams, and acting as a trusted advisor to the C-suite on topics ranging from AIOps and SRE maturity to digital transformation and cloud migration.\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Key Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Act as a peer and advisor to customer CTOs and CIOs, helping them navigate complex digital transformations and operationalizing the PagerDuty Operations Cloud within their organizations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Represent PagerDuty as a thought leader at major industry events and through digital content, white-papers, and local media.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner closely with our Global Product and Engineering leadership in San Francisco to ensure the unique requirements of the US markets are represented in our long-term roadmap.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide architectural oversight and executive presence for our most complex, high-stakes enterprise opportunities across the US.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Foster a local community of DevOps and SRE leaders, sharing best practices on operational excellence, incident response, and the ethical application of AI in operations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Stay ahead of the curve on the competitive landscape, identifying market shifts and technical trends that PagerDuty can capitalize on.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Who You Are\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;You have a deep-seated passion for the future of digital operations. You can articulate not just where the industry is today, but where it will be in 3–5 years.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You are equally comfortable white-boarding a complex micro services architecture with a Lead Architect as you are presenting a business value case to a Board of Directors.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You have a strong technical foundation. You understand the \u0026quot;pains\u0026quot; of the modern developer because you’ve lived them.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You don’t just want to close deals; you want to ensure customers achieve their desired outcomes and see PagerDuty as a mission-critical partner.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Minimum Qualifications\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;15+ years of experience in technical leadership, solutions architecture, or product management within the SaaS, DevOps, or Cloud infrastructure space.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven track record of engaging with and influencing C-level executives at Fortune 500 or equivalent global enterprises, navigating complex organizations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven ability to support and influence sales cycles with a solid grasp of sales processes and customer buying journeys\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep domain expertise in at least three of the following: Incident Management, SRE (Site Reliability Engineering), AIOps, Cloud Native Architectures, ITSM/ITIL, or Cybersecurity Incident Response.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exceptional public speaking and written communication skills.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to travel across the US and occasionally overseas.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Preferred Qualifications\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Active involvement in the tech community (mentorship, open-source contribution, or advisory/board positions).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience navigating the regulatory landscape for US financial services or government sectors (e.g., FedRAMP) as it relates to cloud resiliency.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Hesitant to apply?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We encourage you to submit your resume even if you don\u0026#39;t meet every requirement. We value potential and consider each candidate\u0026#39;s full professional story. Whether you\u0026#39;re exploring a career change or taking your next step, we look forward to reviewing your application. If this just isn’t the right role or time - sign up for \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/jobalerts\u0026quot;\u0026gt;job alerts\u0026lt;/a\u0026gt;!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Where we work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty operates a hybrid work model with \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/locations\u0026quot;\u0026gt;offices\u0026lt;/a\u0026gt; in 8 major cities: Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. While we offer flexibility within our established locations, we \u0026lt;strong\u0026gt;cannot\u0026lt;/strong\u0026gt; employ candidates residing in:\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location restrictions: \u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;Australia:\u0026lt;/strong\u0026gt; Northern Territory, Queensland, South Australia, Tasmania, Western Australia\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;Canada:\u0026lt;/strong\u0026gt; Alberta, Manitoba, Newfoundland, Northwest Territories, Nunavut, PEI, Quebec, Saskatchewan, Yukon\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;United States:\u0026lt;/strong\u0026gt; Alaska, Hawaii, Iowa, Louisiana, Mississippi, Nebraska, New Mexico, Oklahoma, Rhode Island, South Dakota, West Virginia, Wyoming\u0026lt;br\u0026gt;\u0026lt;em\u0026gt;Candidates must reside in an eligible location, which vary by role.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;How we work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://careers.pagerduty.com/#values\u0026quot;\u0026gt;Our values\u0026lt;/a\u0026gt; guide how we support customers, collaborate with colleagues, develop products, and foster a culture of belonging. They define not just our actions, but what it means to be Dutonian.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;People Leaders at PagerDuty are responsible for creating high performance environments that drive accountability. PagerDuty has four key dimensions that define our Leadership Impact: Lead Self, Lead the Team, Lead the Business, and Lead the Future. Each dimension has three associated competencies to give leaders a shared language for guiding their development, career, promotion, and succession planning discussions. Our Manager Expectations serve as a practical guide for managers to understand their responsibilities, prioritize their efforts, and drive engagement and performance.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What we offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a global organization, our total rewards approach is competitive with industry standards and aligned with local laws and regulations. Learn more, including country-specific offerings, on our \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/global-benefits\u0026quot;\u0026gt;benefits site\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your package may include:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive salary\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comprehensive benefits package\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible work arrangements\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Company equity*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;ESPP (Employee Stock Purchase Program)*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Retirement or pension plan*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Generous paid vacation time\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid holidays and sick leave\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Dutonian Wellness Days \u0026amp;amp; HibernationDuty - companywide paid days off in addition to PTO\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid volunteer time off: 20 hours per year\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Company-wide hack weeks\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Mental wellness programs\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;*Eligibility may vary by role, region, and tenure\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About PagerDuty\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. The PagerDuty Operations Cloud is an AI-powered platform that empowers business resilience and drives operational efficiency for enterprises. With a generative AI assistant at its core, PagerDuty empowers teams to detect and resolve issues in real time, orchestrate complex workflows, and drive continuous improvement across their digital operations. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always-on digital experiences to modern businesses\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty is Great Place to Work-certified™, a Fortune Best Workplace for Millennials, a Fortune Best Medium Workplace, a Fortune Best Workplace in Technology, and a top rated product on TrustRadius and G2.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Go behind-the-scenes on our \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/home\u0026quot;\u0026gt;careers site\u0026lt;/a\u0026gt; and @pagerduty on Instagram.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Additional Information\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status. Your privacy is important to us. By submitting an application, you confirm that you have read and understand PagerDuty\u0026#39;s \u0026lt;a href=\u0026quot;https://www.pagerduty.com/privacy-policy/\u0026quot;\u0026gt;Privacy Policy\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email accommodation@pagerduty.com and we will work with you to meet your accessibility needs.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty uses the E-Verify employment verification program.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4012314004,"name":"Solutions Consulting","child_ids":[],"parent_id":4012303004}],"offices":[{"id":4005851004,"name":"Remote (USA)","location":null,"child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/pagerduty/jobs/6141604004","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5199147004,"location":{"name":"Atlanta"},"metadata":[{"id":14493121004,"name":"Stock Plan","value":null,"value_type":"single_select"}],"id":6141604004,"updated_at":"2026-08-17T01:36:48-04:00","requisition_id":"EFY27578","title":"Product Marketing Launch Manager","company_name":"PagerDuty","first_published":"2026-08-14T12:51:52-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;PagerDuty, Inc. (NYSE: PD) is the global leader in AI-first digital operations. By automatically detecting, diagnosing, and remediating issues, the PagerDuty Platform orchestrates AI agents and automated workflows with context from over 750 integrations. Trusted by approximately two-thirds of the Fortune 100 and nearly half of the Fortune 500, PagerDuty is the industry standard for organizations scaling resilient, autonomous operations. Notable customers include Chipotle, Cloudflare, Docusign, Fox, Nvidia, Salesforce, Spotify, Zoom and more. We are growing rapidly and hiring top talent with leading AI skills across engineering, sales, product, marketing, and beyond as we build the leading digital operations platform.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;As \u0026lt;strong\u0026gt;PMM, Launch Manager\u0026lt;/strong\u0026gt;, you will be responsible for successfully organizing and driving monthly product drops and twice-yearly launches that bring PagerDuty’s products and solutions to market. Areas of critical\u0026amp;nbsp;importance are: organization and planning, interpersonal and collaboration skills, attention to detail, critical thinking/problem solving, and project management skills.\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Key Responsibilities:\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Work with PMMs and enablement to coordinate and drive launch activities, reach joint decisions and drive continuous process improvement.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Engage across functions including product marketing, campaigns, communications, social, web and field enablement to plan and organize monthly product products and larger launch activities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Meet deadlines through problem solving, clear goal setting, proactive follow-up, and effective program management.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Create, build and maintain accurate launch plans to enable communication with task owners and stakeholders.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Run effective launch planning, retrospective and status meetings.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with product marketing and product management across multiple product lines.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Innovate by identifying processes that work well, those that may be duplicative, and those that are not serving us to streamline, scale and continually evolve day to day business.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Communicate clearly verbally and in writing to stakeholders and launch a team on plans, goals and status.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Required Skills \u0026amp;amp; Experience\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;5+ years of product marketing and product launch experience with software or technology products\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bachelors degree in marketing, business, or IT\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ideal candidate will have a proven background in project/program management, and ideally software marketing launch/release management experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working with leading project teams and working with Product Marketing, Sales, Pre-Sales, Global Communications, Product Management and Engineering\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Very strong written communication skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent people and project management skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong problem solving and critical thinking skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Adaptability, collaboration and driver-mindset\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Preferred Qualifications\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Domain expertise in the following a plus: Software-as-a-Service (SaaS), Platform-as-a-Service (PaaS), and Infrastructure-as-a-Service (IaaS)\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p style=\u0026quot;margin: 0in; font-family: \u0026#39;Helvetica Neue\u0026#39;; font-size: 11.0pt;\u0026quot;\u0026gt;The base salary range for this position is $131,000.00 - $198,000.00 USD. This role may also be eligible for bonus, commission, equity, and/or benefits.\u0026lt;/p\u0026gt;\n\u0026lt;p style=\u0026quot;margin: 0in; font-family: \u0026#39;Helvetica Neue\u0026#39;; font-size: 11.0pt;\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p style=\u0026quot;margin: 0in; font-family: \u0026#39;Helvetica Neue\u0026#39;; font-size: 11.0pt;\u0026quot;\u0026gt;Our base salary ranges are determined by role, level, and location. The range, which is subject to change based on primary work location, reflects the minimum and maximum base salary we expect to pay newly hired employees for the position. Within the range, we determine pay for an individual based on a number of factors including market location, job-related knowledge, skills/competencies and experience.\u0026lt;/p\u0026gt;\n\u0026lt;p style=\u0026quot;margin: 0in; font-family: \u0026#39;Helvetica Neue\u0026#39;; font-size: 11.0pt;\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p style=\u0026quot;margin: 0in; font-family: \u0026#39;Helvetica Neue\u0026#39;; font-size: 11.0pt;\u0026quot;\u0026gt;Your recruiter can share more about the specific offerings for this role, as well as the salary range for your primary work location during the hiring process.\u0026lt;/p\u0026gt;\n\u0026lt;p style=\u0026quot;margin: 0in; font-family: \u0026#39;Helvetica Neue\u0026#39;; font-size: 11.0pt;\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p style=\u0026quot;margin: 0in; font-family: \u0026#39;Helvetica Neue\u0026#39;; font-size: 11.0pt;\u0026quot;\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p style=\u0026quot;margin: 0in; font-family: \u0026#39;Helvetica Neue\u0026#39;; font-size: 11.0pt;\u0026quot;\u0026gt;PagerDuty is a flexible, hybrid workplace. We embrace and encourage in-person working as an integral part of our culture. Both our employees and external research tells us that co-located collaboration strengthens connections, drives innovation, and accelerates learning.\u0026lt;/p\u0026gt;\n\u0026lt;p style=\u0026quot;margin: 0in; font-family: \u0026#39;Helvetica Neue\u0026#39;; font-size: 11.0pt;\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p style=\u0026quot;margin: 0in; font-family: \u0026#39;Helvetica Neue\u0026#39;; font-size: 11.0pt;\u0026quot;\u0026gt;This role is expected to come into our Atlanta office \u0026lt;span style=\u0026quot;font-weight: bold;\u0026quot;\u0026gt;two times per week\u0026lt;/span\u0026gt;, so you can thrive in your new role and fully embrace being a Dutonian!\u0026lt;/p\u0026gt;\n\u0026lt;p style=\u0026quot;margin: 0in; font-family: \u0026#39;Helvetica Neue\u0026#39;; font-size: 11.0pt;\u0026quot;\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Hesitant to apply?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We encourage you to submit your resume even if you don\u0026#39;t meet every requirement. We value potential and consider each candidate\u0026#39;s full professional story. Whether you\u0026#39;re exploring a career change or taking your next step, we look forward to reviewing your application. If this just isn’t the right role or time - sign up for \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/jobalerts\u0026quot;\u0026gt;job alerts\u0026lt;/a\u0026gt;!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Where we work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty operates a hybrid work model with \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/locations\u0026quot;\u0026gt;offices\u0026lt;/a\u0026gt; in 8 major cities: Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. While we offer flexibility within our established locations, we \u0026lt;strong\u0026gt;cannot\u0026lt;/strong\u0026gt; employ candidates residing in:\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location restrictions: \u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;Australia:\u0026lt;/strong\u0026gt; Northern Territory, Queensland, South Australia, Tasmania, Western Australia\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;Canada:\u0026lt;/strong\u0026gt; Alberta, Manitoba, Newfoundland, Northwest Territories, Nunavut, PEI, Quebec, Saskatchewan, Yukon\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;United States:\u0026lt;/strong\u0026gt; Alaska, Hawaii, Iowa, Louisiana, Mississippi, Nebraska, New Mexico, Oklahoma, Rhode Island, South Dakota, West Virginia, Wyoming\u0026lt;br\u0026gt;\u0026lt;em\u0026gt;Candidates must reside in an eligible location, which vary by role.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;How we work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://careers.pagerduty.com/#values\u0026quot;\u0026gt;Our values\u0026lt;/a\u0026gt; guide how we support customers, collaborate with colleagues, develop products, and foster a culture of belonging. They define not just our actions, but what it means to be Dutonian.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;People Leaders at PagerDuty are responsible for creating high performance environments that drive accountability. PagerDuty has four key dimensions that define our Leadership Impact: Lead Self, Lead the Team, Lead the Business, and Lead the Future. Each dimension has three associated competencies to give leaders a shared language for guiding their development, career, promotion, and succession planning discussions. Our Manager Expectations serve as a practical guide for managers to understand their responsibilities, prioritize their efforts, and drive engagement and performance.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What we offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a global organization, our total rewards approach is competitive with industry standards and aligned with local laws and regulations. Learn more, including country-specific offerings, on our \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/global-benefits\u0026quot;\u0026gt;benefits site\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your package may include:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive salary\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comprehensive benefits package\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible work arrangements\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Company equity*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;ESPP (Employee Stock Purchase Program)*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Retirement or pension plan*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Generous paid vacation time\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid holidays and sick leave\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Dutonian Wellness Days \u0026amp;amp; HibernationDuty - companywide paid days off in addition to PTO\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid volunteer time off: 20 hours per year\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Company-wide hack weeks\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Mental wellness programs\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;*Eligibility may vary by role, region, and tenure\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About PagerDuty\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. The PagerDuty Operations Cloud is an AI-powered platform that empowers business resilience and drives operational efficiency for enterprises. With a generative AI assistant at its core, PagerDuty empowers teams to detect and resolve issues in real time, orchestrate complex workflows, and drive continuous improvement across their digital operations. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always-on digital experiences to modern businesses\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty is Great Place to Work-certified™, a Fortune Best Workplace for Millennials, a Fortune Best Medium Workplace, a Fortune Best Workplace in Technology, and a top rated product on TrustRadius and G2.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Go behind-the-scenes on our \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/home\u0026quot;\u0026gt;careers site\u0026lt;/a\u0026gt; and @pagerduty on Instagram.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Additional Information\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status. Your privacy is important to us. By submitting an application, you confirm that you have read and understand PagerDuty\u0026#39;s \u0026lt;a href=\u0026quot;https://www.pagerduty.com/privacy-policy/\u0026quot;\u0026gt;Privacy Policy\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email accommodation@pagerduty.com and we will work with you to meet your accessibility needs.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty uses the E-Verify employment verification program.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4012323004,"name":"Product Marketing","child_ids":[],"parent_id":4012353004}],"offices":[{"id":4005842004,"name":"Atlanta","location":"Atlanta, Georgia, United States","child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/pagerduty/jobs/5835317004","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5067635004,"location":{"name":"San Francisco"},"metadata":[{"id":14493121004,"name":"Stock Plan","value":null,"value_type":"single_select"}],"id":5835317004,"updated_at":"2026-08-17T01:36:48-04:00","requisition_id":"EFY27493","title":"Sales Strategy and Operations Manager","company_name":"PagerDuty","first_published":"2026-06-02T16:21:06-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;PagerDuty, Inc. (NYSE: PD) is the global leader in AI-first digital operations. By automatically detecting, diagnosing, and remediating issues, the PagerDuty Platform orchestrates AI agents and automated workflows with context from over 750 integrations. Trusted by approximately two-thirds of the Fortune 100 and nearly half of the Fortune 500, PagerDuty is the industry standard for organizations scaling resilient, autonomous operations. Notable customers include Chipotle, Cloudflare, Docusign, Fox, Nvidia, Salesforce, Spotify, Zoom and more. We are growing rapidly and hiring top talent with leading AI skills across engineering, sales, product, marketing, and beyond as we build the leading digital operations platform.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;As the \u0026lt;strong\u0026gt;Manager of Sales Strategy and Operations\u0026lt;/strong\u0026gt;, you will be the strategic backbone of our go-to-market execution. You will bridge the gap between sales strategy, financial predictability, and rep motivation. This role is highly cross-functional, sitting at the intersection of Sales Leadership, Finance, and HR.\u0026amp;nbsp;Your mission is threefold: design and execute commission plans that drive the right sales behaviors, build the analytics framework to measure performance, and run a highly predictable weekly and quarterly sales forecasting cadence.\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Key Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong style=\u0026quot;font-size: 14px;\u0026quot;\u0026gt;Sales Compensation Design \u0026amp;amp; Execution\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Partner with Sales Leadership and Finance to design, model, and implement annual and mid-year Sales Incentive Compensation Plans (OTE structures, accelerators, SPIFFs, and gates) that align with company ARR goals.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensure data accuracy, timely payouts, and dispute resolution for the global sales team using our incentive compensation management (ICM) software.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Conduct ongoing analysis on plan performance (e.g., attainment distribution, cost of sales, commission leakage) to ensure plans remain motivating for reps and fiscally responsible for the business.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Sales Forecasting \u0026amp;amp; Revenue Predictability\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Own and optimize the weekly, monthly, and quarterly sales forecasting process. Ensure consistency and accountability across regional sales managers and VPs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage and configure our forecasting platform (e.g., Clari, Gong, or CRM forecasting modules) to track pipeline health, historical conversion rates, and deal slippage.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt; Sales Performance Analytics \u0026amp;amp; Reporting\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Build, maintain, and optimize automated dashboards and reports that track core SaaS metrics (e.g., CAC, LTV, Win Rates, Sales Cycle Length, Pipeline Coverage, Average Contract Value).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Move beyond standard reporting to deliver proactive insights. Identify pockets of underperformance, bottlenecks in the sales funnel, or top-performing behaviors to replicate across the org.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide the data foundations and analytical narratives for Quarterly Business Reviews (QBRs) and executive board meetings.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Qualifications \u0026amp;amp; Experience\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;4–6 years of experience in Sales Operations, Revenue Operations, or Sales Finance, ideally within a fast-growing B2B SaaS environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Advanced CRM knowledge (Salesforce/HubSpot) is required; specifically managing forecasting rollups and custom pipeline reporting.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;High proficiency in Excel/Google Sheets for financial modeling and compensation plan simulations\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with Forecasting tools (e.g., Clari, Gong) and Incentive Compensation Management (ICM) software (e.g., CaptivateIQ, Spiff, Xactly) is a strong plus.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Data visualization experience (Tableau, Looker, or PowerBI) is highly preferred.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong data-modeling skills with the ability to translate complex, messy datasets into clear, actionable executive summaries.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;High emotional intelligence and communication skills. You will handle sensitive compensation data and negotiate metrics with strong-willed sales leaders; building trust is paramount.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty is a flexible, hybrid workplace. We embrace and encourage in-person working as an integral part of our culture. Both our employees and external research tells us that co-located collaboration strengthens connections, drives innovation, and accelerates learning.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role is expected to come into our San Francisco office\u0026amp;nbsp;\u0026lt;strong\u0026gt;two times per week\u0026lt;/strong\u0026gt;, so you can thrive in your new role and fully embrace being a Dutonian!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The base salary range for this position is $127,000.00 - $191,400.00 USD. This role may also be eligible for bonus, commission, equity, and/or benefits.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our base salary ranges are determined by role, level, and location. The range, which is subject to change based on primary work location, reflects the minimum and maximum base salary we expect to pay newly hired employees for the position. Within the range, we determine pay for an individual based on a number of factors including market location, job-related knowledge, skills/competencies and experience.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Your recruiter can share more about the specific offerings for this role, as well as the salary range for your primary work location during the hiring process.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Hesitant to apply?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We encourage you to submit your resume even if you don\u0026#39;t meet every requirement. We value potential and consider each candidate\u0026#39;s full professional story. Whether you\u0026#39;re exploring a career change or taking your next step, we look forward to reviewing your application. If this just isn’t the right role or time - sign up for \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/jobalerts\u0026quot;\u0026gt;job alerts\u0026lt;/a\u0026gt;!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Where we work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty operates a hybrid work model with \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/locations\u0026quot;\u0026gt;offices\u0026lt;/a\u0026gt; in 8 major cities: Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. While we offer flexibility within our established locations, we \u0026lt;strong\u0026gt;cannot\u0026lt;/strong\u0026gt; employ candidates residing in:\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location restrictions: \u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;Australia:\u0026lt;/strong\u0026gt; Northern Territory, Queensland, South Australia, Tasmania, Western Australia\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;Canada:\u0026lt;/strong\u0026gt; Alberta, Manitoba, Newfoundland, Northwest Territories, Nunavut, PEI, Quebec, Saskatchewan, Yukon\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;United States:\u0026lt;/strong\u0026gt; Alaska, Hawaii, Iowa, Louisiana, Mississippi, Nebraska, New Mexico, Oklahoma, Rhode Island, South Dakota, West Virginia, Wyoming\u0026lt;br\u0026gt;\u0026lt;em\u0026gt;Candidates must reside in an eligible location, which vary by role.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;How we work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://careers.pagerduty.com/#values\u0026quot;\u0026gt;Our values\u0026lt;/a\u0026gt; guide how we support customers, collaborate with colleagues, develop products, and foster a culture of belonging. They define not just our actions, but what it means to be Dutonian.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;People Leaders at PagerDuty are responsible for creating high performance environments that drive accountability. PagerDuty has four key dimensions that define our Leadership Impact: Lead Self, Lead the Team, Lead the Business, and Lead the Future. Each dimension has three associated competencies to give leaders a shared language for guiding their development, career, promotion, and succession planning discussions. Our Manager Expectations serve as a practical guide for managers to understand their responsibilities, prioritize their efforts, and drive engagement and performance.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What we offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a global organization, our total rewards approach is competitive with industry standards and aligned with local laws and regulations. Learn more, including country-specific offerings, on our \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/global-benefits\u0026quot;\u0026gt;benefits site\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your package may include:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive salary\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comprehensive benefits package\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible work arrangements\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Company equity*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;ESPP (Employee Stock Purchase Program)*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Retirement or pension plan*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Generous paid vacation time\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid holidays and sick leave\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Dutonian Wellness Days \u0026amp;amp; HibernationDuty - companywide paid days off in addition to PTO\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid volunteer time off: 20 hours per year\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Company-wide hack weeks\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Mental wellness programs\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;*Eligibility may vary by role, region, and tenure\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About PagerDuty\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. The PagerDuty Operations Cloud is an AI-powered platform that empowers business resilience and drives operational efficiency for enterprises. With a generative AI assistant at its core, PagerDuty empowers teams to detect and resolve issues in real time, orchestrate complex workflows, and drive continuous improvement across their digital operations. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always-on digital experiences to modern businesses\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty is Great Place to Work-certified™, a Fortune Best Workplace for Millennials, a Fortune Best Medium Workplace, a Fortune Best Workplace in Technology, and a top rated product on TrustRadius and G2.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Go behind-the-scenes on our \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/home\u0026quot;\u0026gt;careers site\u0026lt;/a\u0026gt; and @pagerduty on Instagram.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Additional Information\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status. Your privacy is important to us. By submitting an application, you confirm that you have read and understand PagerDuty\u0026#39;s \u0026lt;a href=\u0026quot;https://www.pagerduty.com/privacy-policy/\u0026quot;\u0026gt;Privacy Policy\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email accommodation@pagerduty.com and we will work with you to meet your accessibility needs.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty uses the E-Verify employment verification program.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4012315004,"name":"Sales Operations","child_ids":[],"parent_id":4012303004}],"offices":[{"id":4005840004,"name":"San Francisco","location":"San Francisco, California, United States","child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/pagerduty/jobs/6144823004","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5200802004,"location":{"name":"Lisbon"},"metadata":[{"id":14493121004,"name":"Stock Plan","value":null,"value_type":"single_select"}],"id":6144823004,"updated_at":"2026-08-24T18:21:45-04:00","requisition_id":"EFY27583","title":"Senior AI/ML Engineer","company_name":"PagerDuty","first_published":"2026-08-19T13:09:48-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;PagerDuty, Inc. (NYSE: PD) is the global leader in AI-first digital operations. By automatically detecting, diagnosing, and remediating issues, the PagerDuty Platform orchestrates AI agents and automated workflows with context from over 750 integrations. Trusted by approximately two-thirds of the Fortune 100 and nearly half of the Fortune 500, PagerDuty is the industry standard for organizations scaling resilient, autonomous operations. Notable customers include Chipotle, Cloudflare, Docusign, Fox, Nvidia, Salesforce, Spotify, Zoom and more. We are growing rapidly and hiring top talent with leading AI skills across engineering, sales, product, marketing, and beyond as we build the leading digital operations platform.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;About the role\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty’s Operations Cloud runs on a platform that ingests billions of signals and turns them into real-time action for thousands of customers. We’re looking for a Senior AI/ML Engineer who lives at the intersection of two disciplines: large-scale distributed systems and applied AI.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role you will design and ship AI systems that run in production at PagerDuty’s scale — powering Incident Management AI Agents, event intelligence, and the LLM-powered capabilities embedded across our platform. You’ll own the full lifecycle, from framing the problem to serving reliably at scale.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are looking for a candidate who is genuinely passionate about building with modern AI — LLMs, agents, and retrieval — but grounded in the realities of building resilient, high-throughput systems.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;What you’ll do\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Design and build AI-powered features — LLM agents, retrieval, and event intelligence — that operate on high-volume, real-time event streams, from problem framing through production deployment and monitoring.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Architect and own the systems behind them: agent and prompt orchestration, retrieval pipelines, tool/API integrations, and low-latency inference and evaluation at scale.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Reason about consistency, throughput, fault tolerance, and cost across services that must stay reliable under bursty, unpredictable load.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Take AI features from prototype to production, establishing the evaluation, guardrail, observability, and improvement loops that keep them accurate and trustworthy over time.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with platform, product, and applied-research teams to define what “good” looks like and to integrate AI cleanly into existing services.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Raise the bar through example, reviews and mentorship, and help shape the team’s technical direction.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;What you’ll bring\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;5+ years of software engineering experience, with meaningful time spent building and operating production distributed systems (high-throughput services, streaming/event-driven architectures, or large-scale data platforms).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hands-on experience building and shipping AI systems in production — LLM-powered applications, agents, or retrieval — including the surrounding orchestration, serving, and evaluation, not just prototypes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong programming fundamentals and comfort moving between systems and AI/application code.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Solid grounding in applied AI fundamentals: prompting, retrieval, agent patterns, and how to evaluate and guardrail LLM behavior.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with cloud infrastructure (AWS, GCP, or Azure), containers, and orchestration (Kubernetes).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A pragmatic, reliability-minded mindset: you optimize for systems that work correctly at scale, and you can articulate the trade-offs behind your choices.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong communication and collaboration skills, and a track record of raising the quality of the teams and systems around you.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Nice to have\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience with LLMOps tooling and patterns — evaluation harnesses, prompt/version management, tracing and observability for agents, and online/offline eval consistency.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep experience serving LLM-based systems in production, including retrieval-augmented generation, multi-step agents, and tool use.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Background in anomaly detection, event correlation, or applied problems in observability, AIOps, or reliability.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with the ecosystem — e.g. LLM APIs and frameworks such as LangChain or LlamaIndex, vector databases, and distributed data/compute tools such as Kafka, Airflow, or Spark.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contributions to open-source AI or distributed-systems projects.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Why PagerDuty\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;At PagerDuty, AI it’s core to how we help the world’s teams keep their digital services running. You’ll work on problems where scale, latency, and correctness genuinely matter, alongside engineers who care about building systems that people depend on in their most critical moments.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Hesitant to apply?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We encourage you to submit your resume even if you don\u0026#39;t meet every requirement. We value potential and consider each candidate\u0026#39;s full professional story. Whether you\u0026#39;re exploring a career change or taking your next step, we look forward to reviewing your application. If this just isn’t the right role or time - sign up for \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/jobalerts\u0026quot;\u0026gt;job alerts\u0026lt;/a\u0026gt;!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Where we work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty operates a hybrid work model with \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/locations\u0026quot;\u0026gt;offices\u0026lt;/a\u0026gt; in 8 major cities: Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. While we offer flexibility within our established locations, we \u0026lt;strong\u0026gt;cannot\u0026lt;/strong\u0026gt; employ candidates residing in:\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location restrictions: \u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;Australia:\u0026lt;/strong\u0026gt; Northern Territory, Queensland, South Australia, Tasmania, Western Australia\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;Canada:\u0026lt;/strong\u0026gt; Alberta, Manitoba, Newfoundland, Northwest Territories, Nunavut, PEI, Quebec, Saskatchewan, Yukon\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;United States:\u0026lt;/strong\u0026gt; Alaska, Hawaii, Iowa, Louisiana, Mississippi, Nebraska, New Mexico, Oklahoma, Rhode Island, South Dakota, West Virginia, Wyoming\u0026lt;br\u0026gt;\u0026lt;em\u0026gt;Candidates must reside in an eligible location, which vary by role.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;How we work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://careers.pagerduty.com/#values\u0026quot;\u0026gt;Our values\u0026lt;/a\u0026gt; guide how we support customers, collaborate with colleagues, develop products, and foster a culture of belonging. They define not just our actions, but what it means to be Dutonian.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;People Leaders at PagerDuty are responsible for creating high performance environments that drive accountability. PagerDuty has four key dimensions that define our Leadership Impact: Lead Self, Lead the Team, Lead the Business, and Lead the Future. Each dimension has three associated competencies to give leaders a shared language for guiding their development, career, promotion, and succession planning discussions. Our Manager Expectations serve as a practical guide for managers to understand their responsibilities, prioritize their efforts, and drive engagement and performance.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What we offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a global organization, our total rewards approach is competitive with industry standards and aligned with local laws and regulations. Learn more, including country-specific offerings, on our \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/global-benefits\u0026quot;\u0026gt;benefits site\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your package may include:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive salary\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comprehensive benefits package\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible work arrangements\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Company equity*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;ESPP (Employee Stock Purchase Program)*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Retirement or pension plan*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Generous paid vacation time\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid holidays and sick leave\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Dutonian Wellness Days \u0026amp;amp; HibernationDuty - companywide paid days off in addition to PTO\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid volunteer time off: 20 hours per year\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Company-wide hack weeks\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Mental wellness programs\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;*Eligibility may vary by role, region, and tenure\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About PagerDuty\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. The PagerDuty Operations Cloud is an AI-powered platform that empowers business resilience and drives operational efficiency for enterprises. With a generative AI assistant at its core, PagerDuty empowers teams to detect and resolve issues in real time, orchestrate complex workflows, and drive continuous improvement across their digital operations. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always-on digital experiences to modern businesses\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty is Great Place to Work-certified™, a Fortune Best Workplace for Millennials, a Fortune Best Medium Workplace, a Fortune Best Workplace in Technology, and a top rated product on TrustRadius and G2.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Go behind-the-scenes on our \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/home\u0026quot;\u0026gt;careers site\u0026lt;/a\u0026gt; and @pagerduty on Instagram.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Additional Information\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status. Your privacy is important to us. By submitting an application, you confirm that you have read and understand PagerDuty\u0026#39;s \u0026lt;a href=\u0026quot;https://www.pagerduty.com/privacy-policy/\u0026quot;\u0026gt;Privacy Policy\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email accommodation@pagerduty.com and we will work with you to meet your accessibility needs.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty uses the E-Verify employment verification program.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4012354004,"name":"Data Science","child_ids":[],"parent_id":4012353004}],"offices":[{"id":4011301004,"name":"Lisbon","location":null,"child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/pagerduty/jobs/6132073004","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5194397004,"location":{"name":"San Francisco"},"metadata":[{"id":14493121004,"name":"Stock Plan","value":null,"value_type":"single_select"}],"id":6132073004,"updated_at":"2026-08-17T01:36:48-04:00","requisition_id":"EFY27574","title":"Senior Competitive Intelligence Manager","company_name":"PagerDuty","first_published":"2026-08-04T19:03:28-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;PagerDuty, Inc. (NYSE: PD) is the global leader in AI-first digital operations. By automatically detecting, diagnosing, and remediating issues, the PagerDuty Platform orchestrates AI agents and automated workflows with context from over 750 integrations. Trusted by approximately two-thirds of the Fortune 100 and nearly half of the Fortune 500, PagerDuty is the industry standard for organizations scaling resilient, autonomous operations. Notable customers include Chipotle, Cloudflare, Docusign, Fox, Nvidia, Salesforce, Spotify, Zoom and more. We are growing rapidly and hiring top talent with leading AI skills across engineering, sales, product, marketing, and beyond as we build the leading digital operations platform.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p style=\u0026quot;margin: 0in; font-family: \u0026#39;Helvetica Neue\u0026#39;; font-size: 11.0pt;\u0026quot;\u0026gt;The \u0026lt;strong\u0026gt;Senior Competitive Intelligence Manager \u0026lt;/strong\u0026gt;will build and run PagerDuty’s competitive intelligence program that serves as the internal authority on competitive dynamics, equipping sales teams with sharp differentiation, timely insights and effective strategies to win. You will report directly to the Senior Director of PMM Operations and will partner tightly with product marketing, product management, marketing, field enablement and sellers.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Key Responsibilities\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Define, execute, optimize the competitive intelligence program through feedback and engagement with cross-functional teams, stakeholders, and the field.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Equip sales team with key positioning and messaging - via battlecards, bulletins, internal training and enablement - to successfully navigate competitor activity as part of the sales process\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Uncover competitive differentiation and have thorough knowledge of Win/Loss and competitor capabilities and claims\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Monitor and assess competitor activity and report back to stakeholders and/or field in a timely manner\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Train field teams regularly on latest competitor intelligence and strategies to win\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work with product and PMM team to articulate messaging, and approaches for GTM success\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide independent view of win/loss via external interview program and reports back to Product, PMM and Marketing leadership\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Speed and improve research and content delivery with AI and automation tools\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Required Skills \u0026amp;amp; Experience\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Deep fluency in IT and Digital Operations\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Track record of at least 5+ years of leading competitive intelligence for a product or product lines; SaaS B2B strongly preferred\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Field focused, and obsessed with giving them the best messages, tools and approaches to differentiate PagerDuty\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You excel at framing problems, balancing trade-offs, and synthesizing clear solutions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to plan work, drive through ambiguity, and deliver timely, high-quality content\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to organize complex information, simplify, articulate essentials, and inspire the field\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Desire to work with AI tools to automate and improve intelligence and content delivery\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Preferred Qualifications\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Deep fluency in the IT and Digital Operations\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fluency in SRE and DevOps domain\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Technical aptitude - ability to have deeper conversations with engineers\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p style=\u0026quot;margin: 0in; font-family: \u0026#39;Helvetica Neue\u0026#39;; font-size: 11.0pt;\u0026quot;\u0026gt;The base salary range for this position is \u0026lt;span class=\u0026quot;collapsed-field-text\u0026quot;\u0026gt;$145,000.00 - $220,000.00\u0026lt;/span\u0026gt;\u0026amp;nbsp;USD. This role may also be eligible for bonus, commission, equity, and/or benefits.\u0026lt;/p\u0026gt;\n\u0026lt;p style=\u0026quot;margin: 0in; font-family: \u0026#39;Helvetica Neue\u0026#39;; font-size: 11.0pt;\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p style=\u0026quot;margin: 0in; font-family: \u0026#39;Helvetica Neue\u0026#39;; font-size: 11.0pt;\u0026quot;\u0026gt;Our base salary ranges are determined by role, level, and location. The range, which is subject to change based on primary work location, reflects the minimum and maximum base salary we expect to pay newly hired employees for the position. Within the range, we determine pay for an individual based on a number of factors including market location, job-related knowledge, skills/competencies and experience.\u0026lt;/p\u0026gt;\n\u0026lt;p style=\u0026quot;margin: 0in; font-family: \u0026#39;Helvetica Neue\u0026#39;; font-size: 11.0pt;\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p style=\u0026quot;margin: 0in; font-family: \u0026#39;Helvetica Neue\u0026#39;; font-size: 11.0pt;\u0026quot;\u0026gt;Your recruiter can share more about the specific offerings for this role, as well as the salary range for your primary work location during the hiring process.\u0026lt;/p\u0026gt;\n\u0026lt;p style=\u0026quot;margin: 0in; font-family: \u0026#39;Helvetica Neue\u0026#39;; font-size: 11.0pt;\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p style=\u0026quot;margin: 0in; font-family: \u0026#39;Helvetica Neue\u0026#39;; font-size: 11.0pt;\u0026quot;\u0026gt;PagerDuty is a flexible, hybrid workplace. We embrace and encourage in-person working as an integral part of our culture. Both our employees and external research tells us that co-located collaboration strengthens connections, drives innovation, and accelerates learning.\u0026lt;/p\u0026gt;\n\u0026lt;p style=\u0026quot;margin: 0in; font-family: \u0026#39;Helvetica Neue\u0026#39;; font-size: 11.0pt;\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p style=\u0026quot;margin: 0in; font-family: \u0026#39;Helvetica Neue\u0026#39;; font-size: 11.0pt;\u0026quot;\u0026gt;This role is expected to come into our San Francisco office \u0026lt;span style=\u0026quot;font-weight: bold;\u0026quot;\u0026gt;two times per week\u0026lt;/span\u0026gt;, so you can thrive in your new role and fully embrace being a Dutonian!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Hesitant to apply?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We encourage you to submit your resume even if you don\u0026#39;t meet every requirement. We value potential and consider each candidate\u0026#39;s full professional story. Whether you\u0026#39;re exploring a career change or taking your next step, we look forward to reviewing your application. If this just isn’t the right role or time - sign up for \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/jobalerts\u0026quot;\u0026gt;job alerts\u0026lt;/a\u0026gt;!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Where we work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty operates a hybrid work model with \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/locations\u0026quot;\u0026gt;offices\u0026lt;/a\u0026gt; in 8 major cities: Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. While we offer flexibility within our established locations, we \u0026lt;strong\u0026gt;cannot\u0026lt;/strong\u0026gt; employ candidates residing in:\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location restrictions: \u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;Australia:\u0026lt;/strong\u0026gt; Northern Territory, Queensland, South Australia, Tasmania, Western Australia\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;Canada:\u0026lt;/strong\u0026gt; Alberta, Manitoba, Newfoundland, Northwest Territories, Nunavut, PEI, Quebec, Saskatchewan, Yukon\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;United States:\u0026lt;/strong\u0026gt; Alaska, Hawaii, Iowa, Louisiana, Mississippi, Nebraska, New Mexico, Oklahoma, Rhode Island, South Dakota, West Virginia, Wyoming\u0026lt;br\u0026gt;\u0026lt;em\u0026gt;Candidates must reside in an eligible location, which vary by role.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;How we work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://careers.pagerduty.com/#values\u0026quot;\u0026gt;Our values\u0026lt;/a\u0026gt; guide how we support customers, collaborate with colleagues, develop products, and foster a culture of belonging. They define not just our actions, but what it means to be Dutonian.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;People Leaders at PagerDuty are responsible for creating high performance environments that drive accountability. PagerDuty has four key dimensions that define our Leadership Impact: Lead Self, Lead the Team, Lead the Business, and Lead the Future. Each dimension has three associated competencies to give leaders a shared language for guiding their development, career, promotion, and succession planning discussions. Our Manager Expectations serve as a practical guide for managers to understand their responsibilities, prioritize their efforts, and drive engagement and performance.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What we offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a global organization, our total rewards approach is competitive with industry standards and aligned with local laws and regulations. Learn more, including country-specific offerings, on our \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/global-benefits\u0026quot;\u0026gt;benefits site\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your package may include:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive salary\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comprehensive benefits package\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible work arrangements\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Company equity*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;ESPP (Employee Stock Purchase Program)*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Retirement or pension plan*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Generous paid vacation time\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid holidays and sick leave\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Dutonian Wellness Days \u0026amp;amp; HibernationDuty - companywide paid days off in addition to PTO\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid volunteer time off: 20 hours per year\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Company-wide hack weeks\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Mental wellness programs\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;*Eligibility may vary by role, region, and tenure\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About PagerDuty\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. The PagerDuty Operations Cloud is an AI-powered platform that empowers business resilience and drives operational efficiency for enterprises. With a generative AI assistant at its core, PagerDuty empowers teams to detect and resolve issues in real time, orchestrate complex workflows, and drive continuous improvement across their digital operations. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always-on digital experiences to modern businesses\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty is Great Place to Work-certified™, a Fortune Best Workplace for Millennials, a Fortune Best Medium Workplace, a Fortune Best Workplace in Technology, and a top rated product on TrustRadius and G2.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Go behind-the-scenes on our \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/home\u0026quot;\u0026gt;careers site\u0026lt;/a\u0026gt; and @pagerduty on Instagram.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Additional Information\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status. Your privacy is important to us. By submitting an application, you confirm that you have read and understand PagerDuty\u0026#39;s \u0026lt;a href=\u0026quot;https://www.pagerduty.com/privacy-policy/\u0026quot;\u0026gt;Privacy Policy\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email accommodation@pagerduty.com and we will work with you to meet your accessibility needs.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty uses the E-Verify employment verification program.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4012323004,"name":"Product Marketing","child_ids":[],"parent_id":4012353004}],"offices":[{"id":4005840004,"name":"San Francisco","location":"San Francisco, California, United States","child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/pagerduty/jobs/6115160004","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5187094004,"location":{"name":"San Francisco"},"metadata":[{"id":14493121004,"name":"Stock Plan","value":null,"value_type":"single_select"}],"id":6115160004,"updated_at":"2026-09-17T15:44:37-04:00","requisition_id":"EFY27569","title":"Senior Corporate Counsel, Commercial Team","company_name":"PagerDuty","first_published":"2026-07-27T17:03:10-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;PagerDuty, Inc. (NYSE: PD) is the global leader in AI-first digital operations. By automatically detecting, diagnosing, and remediating issues, the PagerDuty Platform orchestrates AI agents and automated workflows with context from over 750 integrations. Trusted by approximately two-thirds of the Fortune 100 and nearly half of the Fortune 500, PagerDuty is the industry standard for organizations scaling resilient, autonomous operations. Notable customers include Chipotle, Cloudflare, Docusign, Fox, Nvidia, Salesforce, Spotify, Zoom and more. We are growing rapidly and hiring top talent with leading AI skills across engineering, sales, product, marketing, and beyond as we build the leading digital operations platform.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;PagerDuty is seeking a\u0026lt;strong\u0026gt; Senior Corporate Counsel – Commercial Transactions\u0026lt;/strong\u0026gt; to join our diverse, customer-focused Commercial Legal team! As Senior Corporate Counsel, you will report to the VP \u0026amp;amp; Deputy General Counsel, Commercial Legal, and will partner with PagerDuty’s go-to-market teams as a trusted advisor on commercial transactions.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Key Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Draft, review, and negotiate commercial agreements end-to-end with customers and partners for PagerDuty’s SaaS offerings, including products utilizing machine learning and generative AI features\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Assist in the development of contract templates, standard methodology processes, playbooks, and automation across the entire contract\u0026#39;s life cycle, as needed, including leveraging Legal AI tools to optimize deal velocity and contracting workflows\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with the go-to-market sales, services, and channel partner teams as a trusted advisor on all customer and deal-related matters\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Communicate complex matters clearly and solve problems practically\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Liaise with cross-functional business units (like finance, sales operations, security, product, support, and privacy) when needed to align on requested contractual terms and conditions that impact our business\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Basic Qualifications\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Juris Doctor degree from accredited law school; admitted to and in good standing with California or other State Bar Association\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;At least 9 years of broad-based technology transactional experience across multiple business lines and jurisdictions, and understanding of key domestic and international regulatory requirements in the SaaS and AI space\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Extensive experience drafting, reviewing, negotiating, and advising on different types of commercial transactions, including SaaS sales, reseller, strategic partnerships, consulting partnerships, licensing agreements, and statements of work\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience collaborating with other cross-functional teams supporting Sales, communicating and explaining business risks, and drafting language to reflect business stakeholder approvals and feedback\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Highly responsive with a service-oriented attitude. Expertise in balancing risk, and other legal requirements to safeguard PagerDuty’s interests/values, while ensuring revenue efforts are fully supported\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborative teammate with the ability to work independently, drive results, and maintain a professional and calm demeanor\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Preferred Qualifications\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience supporting a global sales organization, supporting international transactions, and negotiating across time zones\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in public sector contracting, providing legal expertise in working with U.S. Federal and SLED end-user customers and system integrators a plus\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience doing business with regulated industries and understanding of modern data privacy/data security frameworks as they intersect with AI deployment (e.g., EU AI Act, NIST AI Risk Management Framework)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Previous working experience with sales operations, finance, and operations on deal velocity projects such as contract lifecycle management (CLM) implementation, evaluation of generative AI contract review tools, new templates, and sales training\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;**This role will be required to be in office \u0026lt;span style=\u0026quot;text-decoration: underline;\u0026quot;\u0026gt;2 \u0026lt;/span\u0026gt;days a week in our San Francisco office**\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The base salary range for this position is 164,000 - 276,100 USD.\u0026amp;nbsp;\u0026lt;/strong\u0026gt;This role may also be eligible for bonus, commission, equity, and/or benefits.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our base salary ranges are determined by role, level, and location. The range, which is subject to change based on primary work location, reflects the minimum and maximum base salary we expect to pay newly hired employees for the position. Within the range, we determine pay for an individual based on a number of factors including market location, job-related knowledge, skills/competencies and experience.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Your recruiter can share more about the specific offerings for this role, as well as the salary range for your primary work location during the hiring process.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Hesitant to apply?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We encourage you to submit your resume even if you don\u0026#39;t meet every requirement. We value potential and consider each candidate\u0026#39;s full professional story. Whether you\u0026#39;re exploring a career change or taking your next step, we look forward to reviewing your application. If this just isn’t the right role or time - sign up for \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/jobalerts\u0026quot;\u0026gt;job alerts\u0026lt;/a\u0026gt;!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Where we work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty operates a hybrid work model with \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/locations\u0026quot;\u0026gt;offices\u0026lt;/a\u0026gt; in 8 major cities: Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. While we offer flexibility within our established locations, we \u0026lt;strong\u0026gt;cannot\u0026lt;/strong\u0026gt; employ candidates residing in:\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location restrictions: \u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;Australia:\u0026lt;/strong\u0026gt; Northern Territory, Queensland, South Australia, Tasmania, Western Australia\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;Canada:\u0026lt;/strong\u0026gt; Alberta, Manitoba, Newfoundland, Northwest Territories, Nunavut, PEI, Quebec, Saskatchewan, Yukon\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;United States:\u0026lt;/strong\u0026gt; Alaska, Hawaii, Iowa, Louisiana, Mississippi, Nebraska, New Mexico, Oklahoma, Rhode Island, South Dakota, West Virginia, Wyoming\u0026lt;br\u0026gt;\u0026lt;em\u0026gt;Candidates must reside in an eligible location, which vary by role.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;How we work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://careers.pagerduty.com/#values\u0026quot;\u0026gt;Our values\u0026lt;/a\u0026gt; guide how we support customers, collaborate with colleagues, develop products, and foster a culture of belonging. They define not just our actions, but what it means to be Dutonian.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;People Leaders at PagerDuty are responsible for creating high performance environments that drive accountability. PagerDuty has four key dimensions that define our Leadership Impact: Lead Self, Lead the Team, Lead the Business, and Lead the Future. Each dimension has three associated competencies to give leaders a shared language for guiding their development, career, promotion, and succession planning discussions. Our Manager Expectations serve as a practical guide for managers to understand their responsibilities, prioritize their efforts, and drive engagement and performance.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What we offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a global organization, our total rewards approach is competitive with industry standards and aligned with local laws and regulations. Learn more, including country-specific offerings, on our \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/global-benefits\u0026quot;\u0026gt;benefits site\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your package may include:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive salary\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comprehensive benefits package\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible work arrangements\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Company equity*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;ESPP (Employee Stock Purchase Program)*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Retirement or pension plan*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Generous paid vacation time\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid holidays and sick leave\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Dutonian Wellness Days \u0026amp;amp; HibernationDuty - companywide paid days off in addition to PTO\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid volunteer time off: 20 hours per year\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Company-wide hack weeks\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Mental wellness programs\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;*Eligibility may vary by role, region, and tenure\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About PagerDuty\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. The PagerDuty Operations Cloud is an AI-powered platform that empowers business resilience and drives operational efficiency for enterprises. With a generative AI assistant at its core, PagerDuty empowers teams to detect and resolve issues in real time, orchestrate complex workflows, and drive continuous improvement across their digital operations. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always-on digital experiences to modern businesses\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty is Great Place to Work-certified™, a Fortune Best Workplace for Millennials, a Fortune Best Medium Workplace, a Fortune Best Workplace in Technology, and a top rated product on TrustRadius and G2.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Go behind-the-scenes on our \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/home\u0026quot;\u0026gt;careers site\u0026lt;/a\u0026gt; and @pagerduty on Instagram.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Additional Information\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status. Your privacy is important to us. By submitting an application, you confirm that you have read and understand PagerDuty\u0026#39;s \u0026lt;a href=\u0026quot;https://www.pagerduty.com/privacy-policy/\u0026quot;\u0026gt;Privacy Policy\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email accommodation@pagerduty.com and we will work with you to meet your accessibility needs.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty uses the E-Verify employment verification program.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4012337004,"name":"Legal","child_ids":[],"parent_id":null}],"offices":[{"id":4005840004,"name":"San Francisco","location":"San Francisco, California, United States","child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/pagerduty/jobs/6134916004","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5195657004,"location":{"name":"Atlanta"},"metadata":[{"id":14493121004,"name":"Stock Plan","value":null,"value_type":"single_select"}],"id":6134916004,"updated_at":"2026-08-17T01:36:48-04:00","requisition_id":"EFY27575","title":"Senior Developer Advocate","company_name":"PagerDuty","first_published":"2026-08-07T16:46:17-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;PagerDuty, Inc. (NYSE: PD) is the global leader in AI-first digital operations. By automatically detecting, diagnosing, and remediating issues, the PagerDuty Platform orchestrates AI agents and automated workflows with context from over 750 integrations. Trusted by approximately two-thirds of the Fortune 100 and nearly half of the Fortune 500, PagerDuty is the industry standard for organizations scaling resilient, autonomous operations. Notable customers include Chipotle, Cloudflare, Docusign, Fox, Nvidia, Salesforce, Spotify, Zoom and more. We are growing rapidly and hiring top talent with leading AI skills across engineering, sales, product, marketing, and beyond as we build the leading digital operations platform.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;We are hiring a Senior Developer Advocate to join our small but mighty Developer Relations team. We’re a group of practitioners turned educators who cover incident response, operational resilience and reliability, and increasingly the question of what changes when AI agents are participating in incidents rather than just observing them. We\u0026#39;d rather hire someone with opinions about this than someone waiting for a position to be handed to them.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The shape of this work has shifted along with the rest of the industry, and we\u0026#39;re still figuring out what good advocacy looks like under those conditions. You\u0026#39;d be figuring it out with us, while bringing your observations back to the table internally as a subject matter expert, through strong relationships across the organization. Expect to spend most of your time making things (writing, building, presenting) and participating in the places developers actually are.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;**This role is expected to come into our Atlanta office\u0026amp;nbsp;two times per week, so you can thrive in your new role and fully embrace being a Dutonian!**\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Key Responsibilities:\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Build:\u0026lt;/strong\u0026gt; Sample apps, integrations, and demos against the PagerDuty API, including ones that exercise our AI and agentic capabilities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Write:\u0026lt;/strong\u0026gt; Technical content for practitioners: tutorials, deep dives, teardowns, and strong technical opinions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Speak:\u0026lt;/strong\u0026gt; Conference talks, meetups, webinars, podcasts, and video content. You\u0026#39;ll get CFP support and coaching to manage your pipeline of ideas.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Show Up:\u0026lt;/strong\u0026gt; Participate in the PagerDuty community and external spaces where operations, reliability, and AI engineering are discussed, and support developer events run by your teammates.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Route Feedback:\u0026lt;/strong\u0026gt; Get signals back to internal teams with actionable context attached.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Enable Others:\u0026lt;/strong\u0026gt; Build and maintain systems that let engineers, product marketers, and community champions speak and write well to scale advocacy.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Basic Qualifications:\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience in developer advocacy, developer relations, community, solutions engineering, support engineering, SRE, or another technical role accountable to developers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated technical credibility with live demonstrations and real-world execution.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience carrying a pager and opinions about what good looks like in incident management and reliability processes, especially with AI in the mix.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficiency in 1–2 programming languages, familiarity with APIs, and the ability to quickly get productive in unfamiliar environments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A public body of work (e.g., writing, talks, demos, code repositories, videos, or streams).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong written and verbal communication skills across multiple formats.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Active participation in technical developer communities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Willingness to travel up to 25% of the time for conferences, meetups, and team gatherings.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Preferred Qualifications:\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience engaging with security-conscious or compliance-heavy developer audiences.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hands-on experience working with AI agent frameworks or modern AI tooling.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience running production systems at scale.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Track record of contributing to open source projects.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Prior customer-facing experience in technical support or solutions engineering.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The base salary range for this position is 131,000 - 220,000 USD. \u0026lt;/strong\u0026gt;This role may also be eligible for bonus, commission, equity, and/or benefits.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our base salary ranges are determined by role, level, and location. The range, which is subject to change based on primary work location, reflects the minimum and maximum base salary we expect to pay newly hired employees for the position. Within the range, we determine pay for an individual based on a number of factors including market location, job-related knowledge, skills/competencies and experience.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Your recruiter can share more about the specific offerings for this role, as well as the salary range for your primary work location during the hiring process.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Hesitant to apply?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We encourage you to submit your resume even if you don\u0026#39;t meet every requirement. We value potential and consider each candidate\u0026#39;s full professional story. Whether you\u0026#39;re exploring a career change or taking your next step, we look forward to reviewing your application. If this just isn’t the right role or time - sign up for \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/jobalerts\u0026quot;\u0026gt;job alerts\u0026lt;/a\u0026gt;!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Where we work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty operates a hybrid work model with \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/locations\u0026quot;\u0026gt;offices\u0026lt;/a\u0026gt; in 8 major cities: Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. While we offer flexibility within our established locations, we \u0026lt;strong\u0026gt;cannot\u0026lt;/strong\u0026gt; employ candidates residing in:\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location restrictions: \u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;Australia:\u0026lt;/strong\u0026gt; Northern Territory, Queensland, South Australia, Tasmania, Western Australia\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;Canada:\u0026lt;/strong\u0026gt; Alberta, Manitoba, Newfoundland, Northwest Territories, Nunavut, PEI, Quebec, Saskatchewan, Yukon\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;United States:\u0026lt;/strong\u0026gt; Alaska, Hawaii, Iowa, Louisiana, Mississippi, Nebraska, New Mexico, Oklahoma, Rhode Island, South Dakota, West Virginia, Wyoming\u0026lt;br\u0026gt;\u0026lt;em\u0026gt;Candidates must reside in an eligible location, which vary by role.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;How we work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://careers.pagerduty.com/#values\u0026quot;\u0026gt;Our values\u0026lt;/a\u0026gt; guide how we support customers, collaborate with colleagues, develop products, and foster a culture of belonging. They define not just our actions, but what it means to be Dutonian.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;People Leaders at PagerDuty are responsible for creating high performance environments that drive accountability. PagerDuty has four key dimensions that define our Leadership Impact: Lead Self, Lead the Team, Lead the Business, and Lead the Future. Each dimension has three associated competencies to give leaders a shared language for guiding their development, career, promotion, and succession planning discussions. Our Manager Expectations serve as a practical guide for managers to understand their responsibilities, prioritize their efforts, and drive engagement and performance.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What we offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a global organization, our total rewards approach is competitive with industry standards and aligned with local laws and regulations. Learn more, including country-specific offerings, on our \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/global-benefits\u0026quot;\u0026gt;benefits site\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your package may include:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive salary\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comprehensive benefits package\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible work arrangements\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Company equity*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;ESPP (Employee Stock Purchase Program)*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Retirement or pension plan*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Generous paid vacation time\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid holidays and sick leave\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Dutonian Wellness Days \u0026amp;amp; HibernationDuty - companywide paid days off in addition to PTO\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid volunteer time off: 20 hours per year\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Company-wide hack weeks\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Mental wellness programs\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;*Eligibility may vary by role, region, and tenure\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About PagerDuty\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. The PagerDuty Operations Cloud is an AI-powered platform that empowers business resilience and drives operational efficiency for enterprises. With a generative AI assistant at its core, PagerDuty empowers teams to detect and resolve issues in real time, orchestrate complex workflows, and drive continuous improvement across their digital operations. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always-on digital experiences to modern businesses\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty is Great Place to Work-certified™, a Fortune Best Workplace for Millennials, a Fortune Best Medium Workplace, a Fortune Best Workplace in Technology, and a top rated product on TrustRadius and G2.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Go behind-the-scenes on our \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/home\u0026quot;\u0026gt;careers site\u0026lt;/a\u0026gt; and @pagerduty on Instagram.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Additional Information\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status. Your privacy is important to us. By submitting an application, you confirm that you have read and understand PagerDuty\u0026#39;s \u0026lt;a href=\u0026quot;https://www.pagerduty.com/privacy-policy/\u0026quot;\u0026gt;Privacy Policy\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email accommodation@pagerduty.com and we will work with you to meet your accessibility needs.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty uses the E-Verify employment verification program.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4012323004,"name":"Product Marketing","child_ids":[],"parent_id":4012353004}],"offices":[{"id":4005842004,"name":"Atlanta","location":"Atlanta, Georgia, United States","child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/pagerduty/jobs/6147906004","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5202434004,"location":{"name":"Remote (USA)"},"metadata":[{"id":14493121004,"name":"Stock Plan","value":"New Hire Stock - Shares","value_type":"single_select"}],"id":6147906004,"updated_at":"2026-09-09T11:33:52-04:00","requisition_id":"EFY27587","title":"Senior Director, Solutions Consulting","company_name":"PagerDuty","first_published":"2026-08-25T23:26:00-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;PagerDuty, Inc. (NYSE: PD) is the global leader in AI-first digital operations. By automatically detecting, diagnosing, and remediating issues, the PagerDuty Platform orchestrates AI agents and automated workflows with context from over 750 integrations. Trusted by approximately two-thirds of the Fortune 100 and nearly half of the Fortune 500, PagerDuty is the industry standard for organizations scaling resilient, autonomous operations. Notable customers include Chipotle, Cloudflare, Docusign, Fox, Nvidia, Salesforce, Spotify, Zoom and more. We are growing rapidly and hiring top talent with leading AI skills across engineering, sales, product, marketing, and beyond as we build the leading digital operations platform.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h1\u0026gt;Senior Director, Solutions Consulting\u0026lt;/h1\u0026gt;\n\u0026lt;h1\u0026gt;Why We Need You\u0026lt;/h1\u0026gt;\n\u0026lt;p\u0026gt;Solution Consulting (Presales) is a critical part of the sales engine at PagerDuty - driving revenue and successful customers.\u0026amp;nbsp; As we continue to scale, the\u0026amp;nbsp; North America Solution Consulting leader will help raise the bar on our execution as a sales team, adapting to new product go to market motions, providing technical expertise to impact net revenue retention and expansion, and bringing creative ideas to improve our effectiveness and efficiency.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;h1\u0026gt;How You Contribute to Our Vision\u0026lt;/h1\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;You define the vision for our North America Solution Consulting \u0026amp;amp; Value Engineering organization – spanning solutions architects, demo engineers, and value engineers across Strategic, Enterprise, Commercial, and Architecture segments – building on our strengths and setting us up for accelerated growth well into the future.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You represent the Customer Engineering team, partnering with key executives across Sales, Product, and Customer Revenue leadership to help drive product direction, customer success, net revenue retention, and sales results.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026amp;nbsp;Collaborating with regional Solutions Consulting peers and team, you build scalable systems and playbooks – establishing a Global Center of Excellence that codifies demo engineering standards, POC/POV methodology, and repeatable customer engagement frameworks adopted across the entire field organization.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You hire outstanding people who will help us execute where we are today and lead us well into the future\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You inspire your team to bring their best every day, providing coaching and mentorship to support their career development.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partnering with our sales and customer success leaders, you constantly challenge the way things are done, looking for creative solutions to optimize for both effectiveness and efficiency.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You have a great handle on the business.\u0026amp;nbsp; You know the deals in flight, where there’s risk and opportunity in the deals and you actively sell.\u0026amp;nbsp; You prioritize to ensure we’re focusing our limited bandwidth and resources on what will make the biggest difference.\u0026amp;nbsp; You manage our most expensive activities, Proofs of Value (POVs), closely with a focus on setting them up for success and communicating the value proven.\u0026amp;nbsp; You design reference architecture programs and POC infrastructure for strategic and named account pursuits, and serve as executive technical sponsor in competitive evaluations for our highest-value enterprise deals.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You own the full customer journey – partnering with Customer Revenue leadership to protect and grow net revenue retention, surface expansion opportunities, and drive executive-level QBRs and business reviews well past the point of sale.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You bring an innovation mindset – as a curious and critical-thinker, you will lead the team in developing AI-powered tools and automation that scale repeatable technical sales motions, improve team productivity, and drive down operating costs.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Basic Qualifications\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Experience:\u0026lt;/strong\u0026gt; 10+ years of progressive growth in technical sales roles with at least 3 years in a senior-level people management role.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Strategic Leadership:\u0026lt;/strong\u0026gt; Proven track record of successfully partnering with sales leadership to drive revenue generation across a wide range of customers and their technologies.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Technical Proficiency:\u0026lt;/strong\u0026gt; Previous experience with SaaS and Cloud technologies as well as selling into technology organizations (IT Operations, Engineering, and/or office of the CTO). Working knowledge of cloud infrastructure (AWS, Azure, or GCP), modern DevOps/SRE workflows, APIs and system integrations, and observability or incident management tooling,\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Problem Solver:\u0026lt;/strong\u0026gt; Exceptional analytical skills and the ability to use rigorous logic to solve complex problems in a fast-moving, sometimes ambiguous environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Communication:\u0026lt;/strong\u0026gt; Excellent written and oral communication skills with the ability to represent a complex organization at the senior executive level and speak credibly to technical architecture in front of engineering and IT audiences.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Metrics Driven:\u0026lt;/strong\u0026gt; Track record of managing key SC leadership metrics, including SC-influenced win rate, POV-to-close conversion rate, net new ARR and net revenue retention (NRR) influenced by the Customer Success organization.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Preferred Experience\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Industry Experience: Experience selling into or supporting ITSM, Observability, or Incident Management technology categories.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Sales Methodology: Familiarity with MEDDPICC or similar value-selling and qualification frameworks.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Global Team Leadership: Experience building and leading globally distributed technical sales teams across multiple go-to-market segments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Executive Presence: Comfortable presenting to and influencing C-level stakeholders in both customer and internal settings.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The base salary range for this position is 215,250 - 296,200 USD. This role may also be eligible for bonus, commission, equity, and/or benefits.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our base salary ranges are determined by role, level, and location. The range, which is subject to change based on primary work location, reflects the minimum and maximum base salary we expect to pay newly hired employees for the position. Within the range, we determine pay for an individual based on a number of factors including market location, job-related knowledge, skills/competencies and experience.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Your recruiter can share more about the specific offerings for this role, as well as the salary range for your primary work location during the hiring process.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Hesitant to apply?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We encourage you to submit your resume even if you don\u0026#39;t meet every requirement. We value potential and consider each candidate\u0026#39;s full professional story. Whether you\u0026#39;re exploring a career change or taking your next step, we look forward to reviewing your application. If this just isn’t the right role or time - sign up for \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/jobalerts\u0026quot;\u0026gt;job alerts\u0026lt;/a\u0026gt;!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Where we work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty operates a hybrid work model with \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/locations\u0026quot;\u0026gt;offices\u0026lt;/a\u0026gt; in 8 major cities: Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. While we offer flexibility within our established locations, we \u0026lt;strong\u0026gt;cannot\u0026lt;/strong\u0026gt; employ candidates residing in:\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location restrictions: \u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;Australia:\u0026lt;/strong\u0026gt; Northern Territory, Queensland, South Australia, Tasmania, Western Australia\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;Canada:\u0026lt;/strong\u0026gt; Alberta, Manitoba, Newfoundland, Northwest Territories, Nunavut, PEI, Quebec, Saskatchewan, Yukon\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;United States:\u0026lt;/strong\u0026gt; Alaska, Hawaii, Iowa, Louisiana, Mississippi, Nebraska, New Mexico, Oklahoma, Rhode Island, South Dakota, West Virginia, Wyoming\u0026lt;br\u0026gt;\u0026lt;em\u0026gt;Candidates must reside in an eligible location, which vary by role.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;How we work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://careers.pagerduty.com/#values\u0026quot;\u0026gt;Our values\u0026lt;/a\u0026gt; guide how we support customers, collaborate with colleagues, develop products, and foster a culture of belonging. They define not just our actions, but what it means to be Dutonian.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;People Leaders at PagerDuty are responsible for creating high performance environments that drive accountability. PagerDuty has four key dimensions that define our Leadership Impact: Lead Self, Lead the Team, Lead the Business, and Lead the Future. Each dimension has three associated competencies to give leaders a shared language for guiding their development, career, promotion, and succession planning discussions. Our Manager Expectations serve as a practical guide for managers to understand their responsibilities, prioritize their efforts, and drive engagement and performance.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What we offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a global organization, our total rewards approach is competitive with industry standards and aligned with local laws and regulations. Learn more, including country-specific offerings, on our \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/global-benefits\u0026quot;\u0026gt;benefits site\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your package may include:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive salary\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comprehensive benefits package\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible work arrangements\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Company equity*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;ESPP (Employee Stock Purchase Program)*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Retirement or pension plan*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Generous paid vacation time\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid holidays and sick leave\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Dutonian Wellness Days \u0026amp;amp; HibernationDuty - companywide paid days off in addition to PTO\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid volunteer time off: 20 hours per year\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Company-wide hack weeks\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Mental wellness programs\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;*Eligibility may vary by role, region, and tenure\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About PagerDuty\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. The PagerDuty Operations Cloud is an AI-powered platform that empowers business resilience and drives operational efficiency for enterprises. With a generative AI assistant at its core, PagerDuty empowers teams to detect and resolve issues in real time, orchestrate complex workflows, and drive continuous improvement across their digital operations. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always-on digital experiences to modern businesses\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty is Great Place to Work-certified™, a Fortune Best Workplace for Millennials, a Fortune Best Medium Workplace, a Fortune Best Workplace in Technology, and a top rated product on TrustRadius and G2.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Go behind-the-scenes on our \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/home\u0026quot;\u0026gt;careers site\u0026lt;/a\u0026gt; and @pagerduty on Instagram.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Additional Information\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status. Your privacy is important to us. By submitting an application, you confirm that you have read and understand PagerDuty\u0026#39;s \u0026lt;a href=\u0026quot;https://www.pagerduty.com/privacy-policy/\u0026quot;\u0026gt;Privacy Policy\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email accommodation@pagerduty.com and we will work with you to meet your accessibility needs.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty uses the E-Verify employment verification program.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4012314004,"name":"Solutions Consulting","child_ids":[],"parent_id":4012303004}],"offices":[{"id":4005851004,"name":"Remote (USA)","location":null,"child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/pagerduty/jobs/6131057004","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5193842004,"location":{"name":"Remote (USA - San Francisco, CA)"},"metadata":[{"id":14493121004,"name":"Stock Plan","value":"New Hire Stock - Shares","value_type":"single_select"}],"id":6131057004,"updated_at":"2026-09-03T14:22:51-04:00","requisition_id":"EFY27571","title":"Senior FP\u0026A Manager, GTM","company_name":"PagerDuty","first_published":"2026-08-10T14:09:06-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;PagerDuty, Inc. (NYSE: PD) is the global leader in AI-first digital operations. By automatically detecting, diagnosing, and remediating issues, the PagerDuty Platform orchestrates AI agents and automated workflows with context from over 750 integrations. Trusted by approximately two-thirds of the Fortune 100 and nearly half of the Fortune 500, PagerDuty is the industry standard for organizations scaling resilient, autonomous operations. Notable customers include Chipotle, Cloudflare, Docusign, Fox, Nvidia, Salesforce, Spotify, Zoom and more. We are growing rapidly and hiring top talent with leading AI skills across engineering, sales, product, marketing, and beyond as we build the leading digital operations platform.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h1\u0026gt;\u0026lt;strong\u0026gt;Senior Sales Finance Manager\u0026lt;/strong\u0026gt;\u0026lt;/h1\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;PagerDuty | Strategic Finance\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the Team\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Strategic Finance provides the analytical rigor and data-driven insight that drives decisions across PagerDuty. The team\u0026#39;s purpose is to help PagerDuty develop and achieve its short and long-term financial goals, and to inform, articulate, and shape the company\u0026#39;s growth trajectory - from how we forecast the business to how we tell that story internally and externally.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;About the Role\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty is looking for a Senior Manager to serve as the primary finance business partner for our go-to-market organization. You will own the analytical backbone of how we plan, forecast, and measure our sales engine - this includes ARR and revenue forecasting, expense management, variance analysis and headcount planning.\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This is a high-visibility role. Your work will directly inform CRO and CFO decision-making, quarterly guidance inputs, and board-level reporting. We are looking for someone who is highly analytical and strategic, and who can move seamlessly between the granular details of a forecast model and the big-picture \u0026quot;so what\u0026quot; for leadership. We are actively building an AI-first finance function and expect this role to lead by example and modernize how work gets done.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;What You\u0026#39;ll Do\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Act as a strategic partner to the sales leadership team. \u0026lt;/strong\u0026gt;Leverage deep financial knowledge to provide expert guidance, actionable insights, and recommendations on financial strategy, investments, and resource allocation to support company growth.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Own the GTM operating model.\u0026lt;/strong\u0026gt; Build and maintain pipeline, retention and ARR forecasts; drive weekly forecast cadence with sales leadership and reconcile bottoms-up views against top-down targets. Pressure test gross and net retention assumptions through cohort analysis and renewal pipeline health. Translate ARR forecasts into revenue forecasts using a revenue waterfall.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Drive annual planning cycles.\u0026lt;/strong\u0026gt; Lead the sales finance workstream in annual planning and quarterly forecasting, including S\u0026amp;amp;M expense-to-revenue targets, productivity assumptions, and scenario modeling.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Own expense management.\u0026lt;/strong\u0026gt; Provide variance analysis for the sales organization, highlighting risks and opportunities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Support Sales Compensation. \u0026lt;/strong\u0026gt;Partner with Sales Operations, Revenue Operations and Accounting to manage headcount, capacity planning and commission design, aligning to the broader go-to-market strategy.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Elevate tooling. \u0026lt;/strong\u0026gt;Build durable, self-serve reporting (dashboards, models and AI-assisted workflows) that reduce manual cycles and raise the altitude of the team\u0026#39;s work.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Communicate at executive level.\u0026lt;/strong\u0026gt; Prepare crisp analyses and materials for the CRO, CFO, CEO, and Board; translate complex data into clear decisions.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;What We\u0026#39;re Looking For\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;6–10+ years of progressive finance experience, with at least 3 years in FP\u0026amp;amp;A or sales/GTM finance at a SaaS or subscription software company; public-company experience strongly preferred\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong financial modeling skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong SQL skills; comfortable pulling and validating your own data\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep fluency in SaaS metrics\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with pricing/packaging transitions, consumption models, or usage-based revenue a strong plus\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Solid grounding in core accounting concepts and revenue waterfall mechanics\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated experience partnering cross-functionally\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong executive presence - comfortable challenging assumptions while maintaining trusted relationships\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Meticulous attention to detail\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to lead projects and provide clear guidance to others\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to manage and prioritize multiple tasks in a fast-paced, dynamic environment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to work independently and collaborate as part of a team\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;AI fluency using Claude to improve how Finance works, not just what Finance produces\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with an EPM tool such as Anaplan or Pigment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience using Salesforce to understand opportunities, accounts and customers\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with Zuora and Zuora Revenue is a plus\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;BA/BS in Finance, Economics, or related field; MBA/CFA a plus\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Why This Role\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;You\u0026#39;ll have direct exposure to how PagerDuty plans, forecasts, and reports on the business - with a seat at the table for decisions that shape the GTM function with a direct line to the CRO and Sales leadership. This is a role for someone who wants ownership, takes action and has a clear point of view on the business.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;br\u0026gt;The base salary range for this position is 131,000 - 220,000 USD. This role may also be eligible for bonus, commission, and/or benefits.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our base salary ranges are determined by role, level, and location. The range, which is subject to change based on primary work location, reflects the minimum and maximum base salary we expect to pay newly hired employees for the position. Within the range, we determine pay for an individual based on a number of factors including market location, job-related knowledge, skills/competencies and experience.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Your recruiter can share more about the specific offerings for this role, as well as the salary range for your primary work location during the hiring process.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Hesitant to apply?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We encourage you to submit your resume even if you don\u0026#39;t meet every requirement. We value potential and consider each candidate\u0026#39;s full professional story. Whether you\u0026#39;re exploring a career change or taking your next step, we look forward to reviewing your application. If this just isn’t the right role or time - sign up for \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/jobalerts\u0026quot;\u0026gt;job alerts\u0026lt;/a\u0026gt;!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Where we work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty operates a hybrid work model with \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/locations\u0026quot;\u0026gt;offices\u0026lt;/a\u0026gt; in 8 major cities: Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. While we offer flexibility within our established locations, we \u0026lt;strong\u0026gt;cannot\u0026lt;/strong\u0026gt; employ candidates residing in:\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location restrictions: \u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;Australia:\u0026lt;/strong\u0026gt; Northern Territory, Queensland, South Australia, Tasmania, Western Australia\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;Canada:\u0026lt;/strong\u0026gt; Alberta, Manitoba, Newfoundland, Northwest Territories, Nunavut, PEI, Quebec, Saskatchewan, Yukon\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;United States:\u0026lt;/strong\u0026gt; Alaska, Hawaii, Iowa, Louisiana, Mississippi, Nebraska, New Mexico, Oklahoma, Rhode Island, South Dakota, West Virginia, Wyoming\u0026lt;br\u0026gt;\u0026lt;em\u0026gt;Candidates must reside in an eligible location, which vary by role.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;How we work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://careers.pagerduty.com/#values\u0026quot;\u0026gt;Our values\u0026lt;/a\u0026gt; guide how we support customers, collaborate with colleagues, develop products, and foster a culture of belonging. They define not just our actions, but what it means to be Dutonian.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;People Leaders at PagerDuty are responsible for creating high performance environments that drive accountability. PagerDuty has four key dimensions that define our Leadership Impact: Lead Self, Lead the Team, Lead the Business, and Lead the Future. Each dimension has three associated competencies to give leaders a shared language for guiding their development, career, promotion, and succession planning discussions. Our Manager Expectations serve as a practical guide for managers to understand their responsibilities, prioritize their efforts, and drive engagement and performance.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What we offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a global organization, our total rewards approach is competitive with industry standards and aligned with local laws and regulations. Learn more, including country-specific offerings, on our \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/global-benefits\u0026quot;\u0026gt;benefits site\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your package may include:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive salary\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comprehensive benefits package\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible work arrangements\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Company equity*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;ESPP (Employee Stock Purchase Program)*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Retirement or pension plan*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Generous paid vacation time\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid holidays and sick leave\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Dutonian Wellness Days \u0026amp;amp; HibernationDuty - companywide paid days off in addition to PTO\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid volunteer time off: 20 hours per year\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Company-wide hack weeks\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Mental wellness programs\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;*Eligibility may vary by role, region, and tenure\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About PagerDuty\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. The PagerDuty Operations Cloud is an AI-powered platform that empowers business resilience and drives operational efficiency for enterprises. With a generative AI assistant at its core, PagerDuty empowers teams to detect and resolve issues in real time, orchestrate complex workflows, and drive continuous improvement across their digital operations. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always-on digital experiences to modern businesses\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty is Great Place to Work-certified™, a Fortune Best Workplace for Millennials, a Fortune Best Medium Workplace, a Fortune Best Workplace in Technology, and a top rated product on TrustRadius and G2.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Go behind-the-scenes on our \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/home\u0026quot;\u0026gt;careers site\u0026lt;/a\u0026gt; and @pagerduty on Instagram.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Additional Information\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status. Your privacy is important to us. By submitting an application, you confirm that you have read and understand PagerDuty\u0026#39;s \u0026lt;a href=\u0026quot;https://www.pagerduty.com/privacy-policy/\u0026quot;\u0026gt;Privacy Policy\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email accommodation@pagerduty.com and we will work with you to meet your accessibility needs.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty uses the E-Verify employment verification program.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4012343004,"name":"Finance","child_ids":[4012348004,4012345004,4012344004,4012346004,4012347004,4012349004],"parent_id":null}],"offices":[{"id":4005840004,"name":"San Francisco","location":"San Francisco, California, United States","child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/pagerduty/jobs/6162598004","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5204924004,"location":{"name":"Lisbon"},"metadata":[{"id":14493121004,"name":"Stock Plan","value":null,"value_type":"single_select"}],"id":6162598004,"updated_at":"2026-09-17T14:34:01-04:00","requisition_id":"EFY27600","title":"Senior Front- End Engineer","company_name":"PagerDuty","first_published":"2026-09-17T14:25:47-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;PagerDuty, Inc. (NYSE: PD) is the global leader in AI-first digital operations. By automatically detecting, diagnosing, and remediating issues, the PagerDuty Platform orchestrates AI agents and automated workflows with context from over 750 integrations. Trusted by approximately two-thirds of the Fortune 100 and nearly half of the Fortune 500, PagerDuty is the industry standard for organizations scaling resilient, autonomous operations. Notable customers include Chipotle, Cloudflare, Docusign, Fox, Nvidia, Salesforce, Spotify, Zoom and more. We are growing rapidly and hiring top talent with leading AI skills across engineering, sales, product, marketing, and beyond as we build the leading digital operations platform.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;As a Senior Front-end Engineer in App Experience, you’ll help lead PagerDuty through a highly strategic transformation from a pure product to a platform. PagerDuty is transitioning from a set of products to a platform that consists of a set of configurable, flexible building blocks that can be leveraged to manage a variety of real-time work and real-time workflows. With that, we are increasing our engagement with partners integrating other tools with PagerDuty, consultants building bespoke solutions, and customers customizing the platform and creating deeper integrations to fit specific environments and specific workflows.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The App Experience team is working closely with other product development teams internally who will leverage these building blocks to build new products. We’re also working closely with customers and partners to better understand their needs as it comes to platform flexibility and customizability; our larger, more sophisticated customers, in particular, are asking for a high level of customizability in terms of how they manage real-time work (such as AI agents, alerts, incidents, post-incident reviews, security events, etc). Additionally, you will be working closely with Product and UX to create our design system and help deliver innovative product features.\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;How You Contribute to Our Vision: Key Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Design and architect the set of flexible platform building blocks that will become the PagerDuty Platform.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;From day one, you’ll be designing, coding, testing and shipping frontend interfaces and libraries that ensure we deliver secure, highly reliable and scalable solutions to our customers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Since we own and operate what we build, you’ll collaborate closely with engineers across teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You’ll be involved in mentoring and teaching frontend skills to other engineers at PagerDuty.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Curating the frontend design system in a complex distributed system.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Developing frontend architecture patterns that scale across the engineering organization and provide better user and developer experiences\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Writing unit, integrations and e2e tests\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Owning and shepherding projects that our team takes on\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Creating alignment among various stakeholders about a recommended technical direction\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Expected to be part of our on-call team rotation\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;What You\u0026#39;ll Bring\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;You have 5+ years experience building and managing web apps using a modern component based framework.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep understanding of semantic HTML and client-side JavaScript.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Knowledge about core parts of frontend engineering (state management, performance, accessibility, styling, infrastructure)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Empathy - you can clearly communicate your thoughts and opinions to others and facilitate these technical discussions to a successful outcome.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Commitment to ensuring our team works sustainably and inclusively. Read more about PagerDuty’s commitment to diversity \u0026amp;amp; inclusion.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You have strong experience in designing and building REST APIs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with: React, TypeScript, Node, CI/CD pipelines, Git, AI-driven development.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with agile (scrum, kanban, lean) delivery methodologies.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Public cloud engineering on AWS (preferred), Azure, or GCP platforms.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;We’re Particularly Interested In People Who\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Have worked on a component library or design system before\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Have worked on distributed React apps\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Favor regular, incremental delivery over perfection.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strive for continuous learning and improvement for themselves and their teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Are excited about ensuring that all of our systems scale smoothly.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;You’ve played a key role or contributing role on architecting or building a developer platform.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Hesitant to apply?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We encourage you to submit your resume even if you don\u0026#39;t meet every requirement. We value potential and consider each candidate\u0026#39;s full professional story. Whether you\u0026#39;re exploring a career change or taking your next step, we look forward to reviewing your application. If this just isn’t the right role or time - sign up for \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/jobalerts\u0026quot;\u0026gt;job alerts\u0026lt;/a\u0026gt;!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Where we work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty operates a hybrid work model with \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/locations\u0026quot;\u0026gt;offices\u0026lt;/a\u0026gt; in 8 major cities: Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. While we offer flexibility within our established locations, we \u0026lt;strong\u0026gt;cannot\u0026lt;/strong\u0026gt; employ candidates residing in:\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location restrictions: \u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;Australia:\u0026lt;/strong\u0026gt; Northern Territory, Queensland, South Australia, Tasmania, Western Australia\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;Canada:\u0026lt;/strong\u0026gt; Alberta, Manitoba, Newfoundland, Northwest Territories, Nunavut, PEI, Quebec, Saskatchewan, Yukon\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;United States:\u0026lt;/strong\u0026gt; Alaska, Hawaii, Iowa, Louisiana, Mississippi, Nebraska, New Mexico, Oklahoma, Rhode Island, South Dakota, West Virginia, Wyoming\u0026lt;br\u0026gt;\u0026lt;em\u0026gt;Candidates must reside in an eligible location, which vary by role.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;How we work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://careers.pagerduty.com/#values\u0026quot;\u0026gt;Our values\u0026lt;/a\u0026gt; guide how we support customers, collaborate with colleagues, develop products, and foster a culture of belonging. They define not just our actions, but what it means to be Dutonian.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;People Leaders at PagerDuty are responsible for creating high performance environments that drive accountability. PagerDuty has four key dimensions that define our Leadership Impact: Lead Self, Lead the Team, Lead the Business, and Lead the Future. Each dimension has three associated competencies to give leaders a shared language for guiding their development, career, promotion, and succession planning discussions. Our Manager Expectations serve as a practical guide for managers to understand their responsibilities, prioritize their efforts, and drive engagement and performance.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What we offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a global organization, our total rewards approach is competitive with industry standards and aligned with local laws and regulations. Learn more, including country-specific offerings, on our \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/global-benefits\u0026quot;\u0026gt;benefits site\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your package may include:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive salary\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comprehensive benefits package\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible work arrangements\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Company equity*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;ESPP (Employee Stock Purchase Program)*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Retirement or pension plan*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Generous paid vacation time\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid holidays and sick leave\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Dutonian Wellness Days \u0026amp;amp; HibernationDuty - companywide paid days off in addition to PTO\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid volunteer time off: 20 hours per year\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Company-wide hack weeks\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Mental wellness programs\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;*Eligibility may vary by role, region, and tenure\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About PagerDuty\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. The PagerDuty Operations Cloud is an AI-powered platform that empowers business resilience and drives operational efficiency for enterprises. With a generative AI assistant at its core, PagerDuty empowers teams to detect and resolve issues in real time, orchestrate complex workflows, and drive continuous improvement across their digital operations. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always-on digital experiences to modern businesses\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty is Great Place to Work-certified™, a Fortune Best Workplace for Millennials, a Fortune Best Medium Workplace, a Fortune Best Workplace in Technology, and a top rated product on TrustRadius and G2.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Go behind-the-scenes on our \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/home\u0026quot;\u0026gt;careers site\u0026lt;/a\u0026gt; and @pagerduty on Instagram.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Additional Information\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status. Your privacy is important to us. By submitting an application, you confirm that you have read and understand PagerDuty\u0026#39;s \u0026lt;a href=\u0026quot;https://www.pagerduty.com/privacy-policy/\u0026quot;\u0026gt;Privacy Policy\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email accommodation@pagerduty.com and we will work with you to meet your accessibility needs.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty uses the E-Verify employment verification program.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4012358004,"name":"Software Engineers","child_ids":[],"parent_id":4012353004}],"offices":[{"id":4011301004,"name":"Lisbon","location":null,"child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/pagerduty/jobs/6152266004","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5204026004,"location":{"name":"San Francisco"},"metadata":[{"id":14493121004,"name":"Stock Plan","value":null,"value_type":"single_select"}],"id":6152266004,"updated_at":"2026-08-25T03:45:28-04:00","requisition_id":"EFY27588","title":"Senior HR Business Partner","company_name":"PagerDuty","first_published":"2026-08-24T16:24:58-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;PagerDuty, Inc. (NYSE: PD) is the global leader in AI-first digital operations. By automatically detecting, diagnosing, and remediating issues, the PagerDuty Platform orchestrates AI agents and automated workflows with context from over 750 integrations. Trusted by approximately two-thirds of the Fortune 100 and nearly half of the Fortune 500, PagerDuty is the industry standard for organizations scaling resilient, autonomous operations. Notable customers include Chipotle, Cloudflare, Docusign, Fox, Nvidia, Salesforce, Spotify, Zoom and more. We are growing rapidly and hiring top talent with leading AI skills across engineering, sales, product, marketing, and beyond as we build the leading digital operations platform.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;PagerDuty is seeking a Senior HR Business Partner, to grow our culture of innovation and scale our award-winning team. As an integral member of this global team, you will assess, coach, and influence our talent and people leaders while modeling our values with integrity and optimism. This role is a dynamic, hands-on partnership for someone ready to thrive in a fast-paced, hyper-growth environment.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role is expected to come into the San Francisco office 2 days per week as part of PagerDuty’s hybrid work model, so you can thrive in your new role and fully embrace being a Dutonian!\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Key Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Client Leadership Support (40%)\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Partnering with Management teams to execute HR Programs and initiatives and drive employee engagement and retention\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Assessing organizational health and effectiveness on a regular basis and identify opportunities to drive improvements and efficiencies\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Utilizing people metrics to drive key insights/decisions around growth and retention to help support the leadership teams\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborating with the leadership and managers on organizational change initiatives, people/performance decisions, actions, talent management development, employee engagement, communication, and program rollouts\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead coaching and feedback efforts and make recommendations based on a combination of past experiences and in-depth knowledge.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partnering with other departments and teams in the organization in order to solidify open communication, consistent collaboration and effective workflow for all operations/strategic purposes\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;AI-Driven HRBP Transformation (20%)\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Drive AI Adoption:\u0026lt;/strong\u0026gt; Support\u0026amp;nbsp; the evaluation, piloting, and deployment of AI/ML tools for the People org, that will automate high-volume HRBP activities, such as performance cycle summary generation and organizational health assessments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Process Optimization:\u0026lt;/strong\u0026gt; Proactively review and document HRBP workflows, identifying high-friction processes, design and document scalable, AI-augmented solutions to maximize efficiency and reduce administrative burden.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Strategic People Analytics:\u0026lt;/strong\u0026gt; Collaborate with our analytics team to leverage advanced people metrics and analysis to generate actionable insights on talent growth, retention, and organizational effectiveness for senior leadership decision-making.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Global Employee Relations and Program Execution (20%)\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Partnering closely with US-based HR teams, lead complex employee relations cases including workplace investigations, and conflict resolution while ensuring compliance with global employment laws and company policies.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with People Team specialists, HRBPs and people managers to successfully execute core HR programs (e.g., performance management, compensation planning) that enhance employee engagement and retention.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Establish robust cross-functional relationships to ensure consistent communication, effective collaboration, legal compliance and alignment on operational and strategic HR goals.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support international mobility and cross-border employment matters, as needed\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;About You\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;You work effectively with global and distributed teams in a fast-paced environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You have a ‘can-do’ and curious attitude and a customer-focused approach to problem-solving.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You possess solid business acumen and strong program/project management skills.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You have the ability to prioritise among competing priorities and are highly detail-oriented.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Basic Qualifications\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Bachelors of Business, Human Resources or other relevant degree,\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;3+ years of related experience in Human Resources organization, preferably in SaaS or hi-tech industry\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Minimum of 2 years previous experience as an HR Business Partner or HR Generalist supporting employees and people managers across technical, customer-facing, and corporate\u0026amp;nbsp; roles.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven track record of managing complex global employee relations cases and supporting organizational programs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated ability to leverage AI tools to drive HR process efficiency.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;The base salary range for this position is 110,000 - 166,100 USD. This role may also be eligible for bonus, commission, equity, and/or benefits.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our base salary ranges are determined by role, level, and location. The range, which is subject to change based on primary work location, reflects the minimum and maximum base salary we expect to pay newly hired employees for the position. \u0026amp;nbsp;Within the range, we determine pay for an individual based on a number of factors including market location, job-related knowledge, skills/competencies and experience.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Your recruiter can share more about the specific offerings for this role, as well as the salary range for your primary work location during the hiring process.\u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Hesitant to apply?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We encourage you to submit your resume even if you don\u0026#39;t meet every requirement. We value potential and consider each candidate\u0026#39;s full professional story. Whether you\u0026#39;re exploring a career change or taking your next step, we look forward to reviewing your application. If this just isn’t the right role or time - sign up for \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/jobalerts\u0026quot;\u0026gt;job alerts\u0026lt;/a\u0026gt;!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Where we work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty operates a hybrid work model with \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/locations\u0026quot;\u0026gt;offices\u0026lt;/a\u0026gt; in 8 major cities: Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. While we offer flexibility within our established locations, we \u0026lt;strong\u0026gt;cannot\u0026lt;/strong\u0026gt; employ candidates residing in:\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location restrictions: \u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;Australia:\u0026lt;/strong\u0026gt; Northern Territory, Queensland, South Australia, Tasmania, Western Australia\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;Canada:\u0026lt;/strong\u0026gt; Alberta, Manitoba, Newfoundland, Northwest Territories, Nunavut, PEI, Quebec, Saskatchewan, Yukon\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;United States:\u0026lt;/strong\u0026gt; Alaska, Hawaii, Iowa, Louisiana, Mississippi, Nebraska, New Mexico, Oklahoma, Rhode Island, South Dakota, West Virginia, Wyoming\u0026lt;br\u0026gt;\u0026lt;em\u0026gt;Candidates must reside in an eligible location, which vary by role.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;How we work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://careers.pagerduty.com/#values\u0026quot;\u0026gt;Our values\u0026lt;/a\u0026gt; guide how we support customers, collaborate with colleagues, develop products, and foster a culture of belonging. They define not just our actions, but what it means to be Dutonian.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;People Leaders at PagerDuty are responsible for creating high performance environments that drive accountability. PagerDuty has four key dimensions that define our Leadership Impact: Lead Self, Lead the Team, Lead the Business, and Lead the Future. Each dimension has three associated competencies to give leaders a shared language for guiding their development, career, promotion, and succession planning discussions. Our Manager Expectations serve as a practical guide for managers to understand their responsibilities, prioritize their efforts, and drive engagement and performance.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What we offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a global organization, our total rewards approach is competitive with industry standards and aligned with local laws and regulations. Learn more, including country-specific offerings, on our \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/global-benefits\u0026quot;\u0026gt;benefits site\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your package may include:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive salary\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comprehensive benefits package\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible work arrangements\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Company equity*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;ESPP (Employee Stock Purchase Program)*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Retirement or pension plan*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Generous paid vacation time\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid holidays and sick leave\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Dutonian Wellness Days \u0026amp;amp; HibernationDuty - companywide paid days off in addition to PTO\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid volunteer time off: 20 hours per year\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Company-wide hack weeks\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Mental wellness programs\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;*Eligibility may vary by role, region, and tenure\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About PagerDuty\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. The PagerDuty Operations Cloud is an AI-powered platform that empowers business resilience and drives operational efficiency for enterprises. With a generative AI assistant at its core, PagerDuty empowers teams to detect and resolve issues in real time, orchestrate complex workflows, and drive continuous improvement across their digital operations. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always-on digital experiences to modern businesses\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty is Great Place to Work-certified™, a Fortune Best Workplace for Millennials, a Fortune Best Medium Workplace, a Fortune Best Workplace in Technology, and a top rated product on TrustRadius and G2.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Go behind-the-scenes on our \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/home\u0026quot;\u0026gt;careers site\u0026lt;/a\u0026gt; and @pagerduty on Instagram.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Additional Information\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status. Your privacy is important to us. By submitting an application, you confirm that you have read and understand PagerDuty\u0026#39;s \u0026lt;a href=\u0026quot;https://www.pagerduty.com/privacy-policy/\u0026quot;\u0026gt;Privacy Policy\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email accommodation@pagerduty.com and we will work with you to meet your accessibility needs.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty uses the E-Verify employment verification program.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4012328004,"name":"People","child_ids":[],"parent_id":4012327004}],"offices":[{"id":4005840004,"name":"San Francisco","location":"San Francisco, California, United States","child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/pagerduty/jobs/6131137004","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5193875004,"location":{"name":"Atlanta"},"metadata":[{"id":14493121004,"name":"Stock Plan","value":null,"value_type":"single_select"}],"id":6131137004,"updated_at":"2026-08-24T14:20:10-04:00","requisition_id":"EFY27573","title":"Senior HRIS Analyst","company_name":"PagerDuty","first_published":"2026-08-07T09:05:44-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;PagerDuty, Inc. (NYSE: PD) is the global leader in AI-first digital operations. By automatically detecting, diagnosing, and remediating issues, the PagerDuty Platform orchestrates AI agents and automated workflows with context from over 750 integrations. Trusted by approximately two-thirds of the Fortune 100 and nearly half of the Fortune 500, PagerDuty is the industry standard for organizations scaling resilient, autonomous operations. Notable customers include Chipotle, Cloudflare, Docusign, Fox, Nvidia, Salesforce, Spotify, Zoom and more. We are growing rapidly and hiring top talent with leading AI skills across engineering, sales, product, marketing, and beyond as we build the leading digital operations platform.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;PagerDuty is looking for a Senior HRIS Analyst to join our centralized, dedicated Workday HRIS team. In this role, you\u0026#39;ll drive the design, configuration, implementation, and administration of our Workday ecosystem — and increasingly, help us deliver and adopt the AI capabilities now built into the platform. If you\u0026#39;re a big-picture thinker, a hands-on collaborator, and technologically proficient, results-oriented HRIS professional, we want to hear from you.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Strong understanding and hands-on experience implementing and maintaining Workday modules, including Core HCM, Compensation, Onboarding, Benefits, Payroll, and Security — researching and resolving system problems, unexpected results, or process flaws, and recommending solutions to meet business requirements.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with cross-functional stakeholders to streamline processes, advise on new functionality, and drive user adoption.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead the review, testing, and implementation of Workday feature releases, including evaluating new AI-powered capabilities for fit and readiness before rollout to the business.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with stakeholders to configure, test, and deliver AI-enabled features and automation within Workday, acting as a key contributor in bringing new AI-powered HR products from pilot to production.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Use AI tools in your own day-to-day work — for tasks like data analysis, documentation, testing, or reporting — to increase personal and team efficiency and free up time for higher-value work.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with Security, Legal, and IT on responsible AI governance: data privacy, access controls, and change management for AI-enabled business processes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain data integrity across systems by running audits, analyzing data, and correcting discrepancies.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Engage with the Workday community (Brainstorm, Community forums, release notes) to stay current on system and AI capabilities, and recommend solutions that address evolving business needs.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Basic Qualifications:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;5+ years of Workday experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficient with all Workday modules\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working in a fast-paced, growth-focused company.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience using AI tools to improve personal or team productivity (e.g., automating reporting, documentation, or testing) is a plus.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Preferred Qualifications:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Workday Pro Certification in any module (e.g., HCM, Benefits, Payroll, Advanced Compensation).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience helping deliver AI-powered features or products as part of an HR technology roadmap — configuring, testing, and rolling out new AI capabilities to end users.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Agile or Scrum certification.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The base salary range for this position is 114,000 - 191,400 USD.\u0026lt;/strong\u0026gt; This role may also be eligible for bonus, commission, equity, and/or benefits.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our base salary ranges are determined by role, level, and location. The range, which is subject to change based on primary work location, reflects the minimum and maximum base salary we expect to pay newly hired employees for the position. Within the range, we determine pay for an individual based on a number of factors including market location, job-related knowledge, skills/competencies and experience.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Your recruiter can share more about the specific offerings for this role, as well as the salary range for your primary work location during the hiring process.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;**This role is expected to come into our Atlanta office\u0026amp;nbsp;two times per week, so you can thrive in your new role and fully embrace being a Dutonian!**\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Hesitant to apply?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We encourage you to submit your resume even if you don\u0026#39;t meet every requirement. We value potential and consider each candidate\u0026#39;s full professional story. Whether you\u0026#39;re exploring a career change or taking your next step, we look forward to reviewing your application. If this just isn’t the right role or time - sign up for \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/jobalerts\u0026quot;\u0026gt;job alerts\u0026lt;/a\u0026gt;!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Where we work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty operates a hybrid work model with \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/locations\u0026quot;\u0026gt;offices\u0026lt;/a\u0026gt; in 8 major cities: Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. While we offer flexibility within our established locations, we \u0026lt;strong\u0026gt;cannot\u0026lt;/strong\u0026gt; employ candidates residing in:\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location restrictions: \u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;Australia:\u0026lt;/strong\u0026gt; Northern Territory, Queensland, South Australia, Tasmania, Western Australia\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;Canada:\u0026lt;/strong\u0026gt; Alberta, Manitoba, Newfoundland, Northwest Territories, Nunavut, PEI, Quebec, Saskatchewan, Yukon\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;United States:\u0026lt;/strong\u0026gt; Alaska, Hawaii, Iowa, Louisiana, Mississippi, Nebraska, New Mexico, Oklahoma, Rhode Island, South Dakota, West Virginia, Wyoming\u0026lt;br\u0026gt;\u0026lt;em\u0026gt;Candidates must reside in an eligible location, which vary by role.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;How we work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://careers.pagerduty.com/#values\u0026quot;\u0026gt;Our values\u0026lt;/a\u0026gt; guide how we support customers, collaborate with colleagues, develop products, and foster a culture of belonging. They define not just our actions, but what it means to be Dutonian.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;People Leaders at PagerDuty are responsible for creating high performance environments that drive accountability. PagerDuty has four key dimensions that define our Leadership Impact: Lead Self, Lead the Team, Lead the Business, and Lead the Future. Each dimension has three associated competencies to give leaders a shared language for guiding their development, career, promotion, and succession planning discussions. Our Manager Expectations serve as a practical guide for managers to understand their responsibilities, prioritize their efforts, and drive engagement and performance.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What we offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a global organization, our total rewards approach is competitive with industry standards and aligned with local laws and regulations. Learn more, including country-specific offerings, on our \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/global-benefits\u0026quot;\u0026gt;benefits site\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your package may include:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive salary\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comprehensive benefits package\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible work arrangements\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Company equity*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;ESPP (Employee Stock Purchase Program)*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Retirement or pension plan*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Generous paid vacation time\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid holidays and sick leave\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Dutonian Wellness Days \u0026amp;amp; HibernationDuty - companywide paid days off in addition to PTO\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid volunteer time off: 20 hours per year\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Company-wide hack weeks\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Mental wellness programs\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;*Eligibility may vary by role, region, and tenure\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About PagerDuty\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. The PagerDuty Operations Cloud is an AI-powered platform that empowers business resilience and drives operational efficiency for enterprises. With a generative AI assistant at its core, PagerDuty empowers teams to detect and resolve issues in real time, orchestrate complex workflows, and drive continuous improvement across their digital operations. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always-on digital experiences to modern businesses\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty is Great Place to Work-certified™, a Fortune Best Workplace for Millennials, a Fortune Best Medium Workplace, a Fortune Best Workplace in Technology, and a top rated product on TrustRadius and G2.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Go behind-the-scenes on our \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/home\u0026quot;\u0026gt;careers site\u0026lt;/a\u0026gt; and @pagerduty on Instagram.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Additional Information\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status. Your privacy is important to us. By submitting an application, you confirm that you have read and understand PagerDuty\u0026#39;s \u0026lt;a href=\u0026quot;https://www.pagerduty.com/privacy-policy/\u0026quot;\u0026gt;Privacy Policy\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email accommodation@pagerduty.com and we will work with you to meet your accessibility needs.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty uses the E-Verify employment verification program.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4012338004,"name":"IT","child_ids":[],"parent_id":null}],"offices":[{"id":4005842004,"name":"Atlanta","location":"Atlanta, Georgia, United States","child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/pagerduty/jobs/6179667004","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5200833004,"location":{"name":"San Francisco"},"metadata":[{"id":14493121004,"name":"Stock Plan","value":null,"value_type":"single_select"}],"id":6179667004,"updated_at":"2026-09-10T13:48:04-04:00","requisition_id":"EFY27581","title":"Senior Internal Communications Manager - Go To Market (GTM) ","company_name":"PagerDuty","first_published":"2026-09-02T13:09:15-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;PagerDuty, Inc. (NYSE: PD) is the global leader in AI-first digital operations. By automatically detecting, diagnosing, and remediating issues, the PagerDuty Platform orchestrates AI agents and automated workflows with context from over 750 integrations. Trusted by approximately two-thirds of the Fortune 100 and nearly half of the Fortune 500, PagerDuty is the industry standard for organizations scaling resilient, autonomous operations. Notable customers include Chipotle, Cloudflare, Docusign, Fox, Nvidia, Salesforce, Spotify, Zoom and more. We are growing rapidly and hiring top talent with leading AI skills across engineering, sales, product, marketing, and beyond as we build the leading digital operations platform.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Senior Internal Communication Manager \u0026lt;/strong\u0026gt;will develop and execute communication strategies for PagerDuty\u0026#39;s Go-to-Market and Commercial organizations, including senior leadership. This role shapes and delivers key messages across pre-sales, post-sales, partner, and customer success audiences — building consistent, compelling communications that keep teams engaged and informed.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We\u0026#39;re looking for a creative storyteller who can distill complex messages into clear, concise content across multiple channels, work closely with GTM leadership and cross-functional partners, and thrive in a fast-paced, high-growth environment.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;**This role will be required to come into our San Francisco offices 2 times per week**\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;Role Responsibilities\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Develop and implement strategic communication plans aligned with the Chief Revenue Officer and his organization’s goals.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build and expand communication platforms for the Chief Revenue Officer (CRO) .\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Craft key messages and narratives for a global audience, tailored by region and audience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Create, execute, and measure content across email, Slack, video, and other channels.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own Town Hall agendas, content, and slides, spotlighting customer stories to inspire GTM teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage customer communications on critical matters by teaming with CRO and Chief Customer Officer.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Produce content for announcements, presentations, newsletters, blog posts, and FAQs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build stakeholder relationships and incorporate feedback into communication strategy.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Find creative ways to engage hundreds of GTM personnel — from customer wins to org news.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Moderate large-scale meetings: content, Slack monitoring, FAQs, and KPI reporting to leadership.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with other Communications leaders to align GTM messaging with the broader executive team.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;h3\u0026gt;Basic Qualifications\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Bachelor\u0026#39;s or Master\u0026#39;s degree in Business, Marketing, Communications, or equivalent experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;7+ years in communications, spanning internal, external, executive, or enablement communications.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Track record launching and managing communication plans/campaigns, with metrics-driven iteration.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience partnering with GTM or executive leaders on positioning and change management.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exceptional writing and editing skills, with the ability to think strategically and creatively across matrixed content (multiple personas, industries, products).\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;h3\u0026gt;Preferred Qualifications\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Hands-on experience with generative AI tools (e.g., Claude, Gemini) to accelerate content creation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience managing a communications calendar and distribution lists across groups.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfort operating in a fast-paced, agile, results-oriented environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Program and project management fundamentals.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with Zoom Webinars, Google Apps or Microsoft Suite, Slack, and email tools.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The base salary range for this position is 114,000 - 191,400 USD.\u0026lt;/strong\u0026gt; This role may also be eligible for bonus, commission, equity, and/or benefits.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our base salary ranges are determined by role, level, and location. The range, which is subject to change based on primary work location, reflects the minimum and maximum base salary we expect to pay newly hired employees for the position. Within the range, we determine pay for an individual based on a number of factors including market location, job-related knowledge, skills/competencies and experience.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Your recruiter can share more about the specific offerings for this role, as well as the salary range for your primary work location during the hiring process.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Hesitant to apply?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We encourage you to submit your resume even if you don\u0026#39;t meet every requirement. We value potential and consider each candidate\u0026#39;s full professional story. Whether you\u0026#39;re exploring a career change or taking your next step, we look forward to reviewing your application. If this just isn’t the right role or time - sign up for \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/jobalerts\u0026quot;\u0026gt;job alerts\u0026lt;/a\u0026gt;!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Where we work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty operates a hybrid work model with \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/locations\u0026quot;\u0026gt;offices\u0026lt;/a\u0026gt; in 8 major cities: Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. While we offer flexibility within our established locations, we \u0026lt;strong\u0026gt;cannot\u0026lt;/strong\u0026gt; employ candidates residing in:\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location restrictions: \u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;Australia:\u0026lt;/strong\u0026gt; Northern Territory, Queensland, South Australia, Tasmania, Western Australia\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;Canada:\u0026lt;/strong\u0026gt; Alberta, Manitoba, Newfoundland, Northwest Territories, Nunavut, PEI, Quebec, Saskatchewan, Yukon\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;United States:\u0026lt;/strong\u0026gt; Alaska, Hawaii, Iowa, Louisiana, Mississippi, Nebraska, New Mexico, Oklahoma, Rhode Island, South Dakota, West Virginia, Wyoming\u0026lt;br\u0026gt;\u0026lt;em\u0026gt;Candidates must reside in an eligible location, which vary by role.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;How we work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://careers.pagerduty.com/#values\u0026quot;\u0026gt;Our values\u0026lt;/a\u0026gt; guide how we support customers, collaborate with colleagues, develop products, and foster a culture of belonging. They define not just our actions, but what it means to be Dutonian.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;People Leaders at PagerDuty are responsible for creating high performance environments that drive accountability. PagerDuty has four key dimensions that define our Leadership Impact: Lead Self, Lead the Team, Lead the Business, and Lead the Future. Each dimension has three associated competencies to give leaders a shared language for guiding their development, career, promotion, and succession planning discussions. Our Manager Expectations serve as a practical guide for managers to understand their responsibilities, prioritize their efforts, and drive engagement and performance.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What we offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a global organization, our total rewards approach is competitive with industry standards and aligned with local laws and regulations. Learn more, including country-specific offerings, on our \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/global-benefits\u0026quot;\u0026gt;benefits site\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your package may include:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive salary\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comprehensive benefits package\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible work arrangements\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Company equity*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;ESPP (Employee Stock Purchase Program)*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Retirement or pension plan*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Generous paid vacation time\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid holidays and sick leave\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Dutonian Wellness Days \u0026amp;amp; HibernationDuty - companywide paid days off in addition to PTO\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid volunteer time off: 20 hours per year\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Company-wide hack weeks\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Mental wellness programs\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;*Eligibility may vary by role, region, and tenure\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About PagerDuty\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. The PagerDuty Operations Cloud is an AI-powered platform that empowers business resilience and drives operational efficiency for enterprises. With a generative AI assistant at its core, PagerDuty empowers teams to detect and resolve issues in real time, orchestrate complex workflows, and drive continuous improvement across their digital operations. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always-on digital experiences to modern businesses\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty is Great Place to Work-certified™, a Fortune Best Workplace for Millennials, a Fortune Best Medium Workplace, a Fortune Best Workplace in Technology, and a top rated product on TrustRadius and G2.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Go behind-the-scenes on our \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/home\u0026quot;\u0026gt;careers site\u0026lt;/a\u0026gt; and @pagerduty on Instagram.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Additional Information\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status. Your privacy is important to us. By submitting an application, you confirm that you have read and understand PagerDuty\u0026#39;s \u0026lt;a href=\u0026quot;https://www.pagerduty.com/privacy-policy/\u0026quot;\u0026gt;Privacy Policy\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email accommodation@pagerduty.com and we will work with you to meet your accessibility needs.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty uses the E-Verify employment verification program.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4012335004,"name":"Corporate Marketing","child_ids":[],"parent_id":4012331004}],"offices":[{"id":4005840004,"name":"San Francisco","location":"San Francisco, California, United States","child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/pagerduty/jobs/6131099004","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5193856004,"location":{"name":"San Francisco"},"metadata":[{"id":14493121004,"name":"Stock Plan","value":null,"value_type":"single_select"}],"id":6131099004,"updated_at":"2026-08-17T01:36:48-04:00","requisition_id":"EFY27572","title":"Senior Paralegal","company_name":"PagerDuty","first_published":"2026-08-11T09:42:24-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;PagerDuty, Inc. (NYSE: PD) is the global leader in AI-first digital operations. By automatically detecting, diagnosing, and remediating issues, the PagerDuty Platform orchestrates AI agents and automated workflows with context from over 750 integrations. Trusted by approximately two-thirds of the Fortune 100 and nearly half of the Fortune 500, PagerDuty is the industry standard for organizations scaling resilient, autonomous operations. Notable customers include Chipotle, Cloudflare, Docusign, Fox, Nvidia, Salesforce, Spotify, Zoom and more. We are growing rapidly and hiring top talent with leading AI skills across engineering, sales, product, marketing, and beyond as we build the leading digital operations platform.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;We are seeking an experienced and motivated \u0026lt;strong\u0026gt;Senior Corporate Paralegal\u0026lt;/strong\u0026gt; to join the PagerDuty legal team. In this role, you will play a critical part in supporting our public company legal operations, securities filings, corporate governance, and board administration, among other responsibilities.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The ideal candidate thrives in a fast-paced environment, possesses deep knowledge of SEC regulations, and demonstrates exceptional organizational and communication skills, all while being able to work autonomously.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;em\u0026gt;This is a full-time, non-exempt (hourly) role. Please note: This role explicitly does not involve contracts or contract administration.\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The role will report directly to the VP, Deputy General Counsel and Corporate Secretary.\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026amp;nbsp;\u0026lt;/h3\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Key Responsibilities:\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;SEC Compliance \u0026amp;amp; Public Company Reporting\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Securities Filings:\u0026lt;/strong\u0026gt; Assist with the preparation, review, and EDGAR filing of periodic SEC reports, including Forms 10-K, 10-Q, 8-K, and quarterly/annual proxy statements.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Section 16 Filings:\u0026lt;/strong\u0026gt; Draft, file, and track Section 16 reports (Forms 3, 4, and 5) for officers and directors; maintain equity tracking and Section 16 compliance logs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Annual Meeting Support:\u0026lt;/strong\u0026gt; Help coordinate the planning and execution of the Annual Meeting of Stockholders, including proxy distribution, inspector of election coordination, and meeting logistics.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Insider Trading \u0026amp;amp; Blackouts:\u0026lt;/strong\u0026gt; Assist in managing insider trading compliance, pre-clearance requests, quarterly trading blackout windows, and Rule 10b5-1 trading plan administration and tracking.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Corporate Governance \u0026amp;amp; Board Administration\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Board Operations:\u0026lt;/strong\u0026gt; Assist in preparing and scheduling board and committee materials, agendas, resolutions, and meeting minutes; manage the board portal (currently Nasdaq Boardvantage).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Subsidiary Management:\u0026lt;/strong\u0026gt; Maintain state qualifications, annual reports, foreign registrations, registered agent records, entity lifecycle matters, and minute books for domestic and international subsidiaries.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Director \u0026amp;amp; Officer (D\u0026amp;amp;O) Support:\u0026lt;/strong\u0026gt; Coordinate the annual D\u0026amp;amp;O questionnaire process and maintain director and officer independence assessments.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;General Corporate \u0026amp;amp; Special Projects\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Operational Legal Support:\u0026lt;/strong\u0026gt; Handle operational administrative legal tasks, including managing certificates of insurance (COI), subsidiary workflows, and earnings call customer permissions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Cross-Functional Collaboration:\u0026lt;/strong\u0026gt; Partner with Finance, Accounting, Investor Relations, Stock Plan Services, and HR on recurring compliance and transactional matters.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Basic Qualifications:\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Experience:\u0026lt;/strong\u0026gt; Significant hands-on experience as a corporate paralegal supporting public company operations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Public Company \u0026amp;amp; SEC Knowledge:\u0026lt;/strong\u0026gt; Direct experience with SEC filings (Forms 10-K, 10-Q, 8-K, Section 16 Forms 3/4/5, and Proxy Statements) and EDGAR submission processes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Governance \u0026amp;amp; Entity Management:\u0026lt;/strong\u0026gt; Proven track record in board portal management, subsidiary entity maintenance, and corporate record-keeping.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Workplace Alignment:\u0026lt;/strong\u0026gt; Desire to excel in a dedicated, senior-level corporate paralegal capacity long-term.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Location:\u0026lt;/strong\u0026gt; Based in or willing to work hybrid out of San Francisco, CA (or Atlanta, GA).\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026amp;nbsp;\u0026lt;/h3\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Preferred Qualifications:\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Dual Experience Background:\u0026lt;/strong\u0026gt; Experience trained at a top-tier law firm supporting public company practitioners, combined with in-house corporate legal experience at a publicly traded tech or SaaS company.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Board Portals:\u0026lt;/strong\u0026gt; Prior experience utilizing Nasdaq Boardvantage or similar board management software.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Technical Proficiency:\u0026lt;/strong\u0026gt; Experience with equity tracking tools, Section 16 software, and entity management platforms.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The base salary range for this position is 114,000 - 191,400 USD.\u0026lt;/strong\u0026gt; This role may also be eligible for bonus, commission, equity, and/or benefits.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our base salary ranges are determined by role, level, and location. The range, which is subject to change based on primary work location, reflects the minimum and maximum base salary we expect to pay newly hired employees for the position. Within the range, we determine pay for an individual based on a number of factors including market location, job-related knowledge, skills/competencies and experience.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Your recruiter can share more about the specific offerings for this role, as well as the salary range for your primary work location, hourly rates if applicable,\u0026amp;nbsp; during the hiring process.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;**You will be required to come into our SF office 2 times a week**\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Hesitant to apply?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We encourage you to submit your resume even if you don\u0026#39;t meet every requirement. We value potential and consider each candidate\u0026#39;s full professional story. Whether you\u0026#39;re exploring a career change or taking your next step, we look forward to reviewing your application. If this just isn’t the right role or time - sign up for \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/jobalerts\u0026quot;\u0026gt;job alerts\u0026lt;/a\u0026gt;!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Where we work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty operates a hybrid work model with \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/locations\u0026quot;\u0026gt;offices\u0026lt;/a\u0026gt; in 8 major cities: Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. While we offer flexibility within our established locations, we \u0026lt;strong\u0026gt;cannot\u0026lt;/strong\u0026gt; employ candidates residing in:\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location restrictions: \u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;Australia:\u0026lt;/strong\u0026gt; Northern Territory, Queensland, South Australia, Tasmania, Western Australia\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;Canada:\u0026lt;/strong\u0026gt; Alberta, Manitoba, Newfoundland, Northwest Territories, Nunavut, PEI, Quebec, Saskatchewan, Yukon\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;United States:\u0026lt;/strong\u0026gt; Alaska, Hawaii, Iowa, Louisiana, Mississippi, Nebraska, New Mexico, Oklahoma, Rhode Island, South Dakota, West Virginia, Wyoming\u0026lt;br\u0026gt;\u0026lt;em\u0026gt;Candidates must reside in an eligible location, which vary by role.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;How we work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://careers.pagerduty.com/#values\u0026quot;\u0026gt;Our values\u0026lt;/a\u0026gt; guide how we support customers, collaborate with colleagues, develop products, and foster a culture of belonging. They define not just our actions, but what it means to be Dutonian.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;People Leaders at PagerDuty are responsible for creating high performance environments that drive accountability. PagerDuty has four key dimensions that define our Leadership Impact: Lead Self, Lead the Team, Lead the Business, and Lead the Future. Each dimension has three associated competencies to give leaders a shared language for guiding their development, career, promotion, and succession planning discussions. Our Manager Expectations serve as a practical guide for managers to understand their responsibilities, prioritize their efforts, and drive engagement and performance.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What we offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a global organization, our total rewards approach is competitive with industry standards and aligned with local laws and regulations. Learn more, including country-specific offerings, on our \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/global-benefits\u0026quot;\u0026gt;benefits site\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your package may include:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive salary\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comprehensive benefits package\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible work arrangements\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Company equity*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;ESPP (Employee Stock Purchase Program)*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Retirement or pension plan*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Generous paid vacation time\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid holidays and sick leave\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Dutonian Wellness Days \u0026amp;amp; HibernationDuty - companywide paid days off in addition to PTO\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid volunteer time off: 20 hours per year\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Company-wide hack weeks\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Mental wellness programs\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;*Eligibility may vary by role, region, and tenure\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About PagerDuty\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. The PagerDuty Operations Cloud is an AI-powered platform that empowers business resilience and drives operational efficiency for enterprises. With a generative AI assistant at its core, PagerDuty empowers teams to detect and resolve issues in real time, orchestrate complex workflows, and drive continuous improvement across their digital operations. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always-on digital experiences to modern businesses\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty is Great Place to Work-certified™, a Fortune Best Workplace for Millennials, a Fortune Best Medium Workplace, a Fortune Best Workplace in Technology, and a top rated product on TrustRadius and G2.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Go behind-the-scenes on our \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/home\u0026quot;\u0026gt;careers site\u0026lt;/a\u0026gt; and @pagerduty on Instagram.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Additional Information\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status. Your privacy is important to us. By submitting an application, you confirm that you have read and understand PagerDuty\u0026#39;s \u0026lt;a href=\u0026quot;https://www.pagerduty.com/privacy-policy/\u0026quot;\u0026gt;Privacy Policy\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email accommodation@pagerduty.com and we will work with you to meet your accessibility needs.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty uses the E-Verify employment verification program.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4012337004,"name":"Legal","child_ids":[],"parent_id":null}],"offices":[{"id":4005840004,"name":"San Francisco","location":"San Francisco, California, United States","child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/pagerduty/jobs/6144613004","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5193856004,"location":{"name":"Atlanta"},"metadata":[{"id":14493121004,"name":"Stock Plan","value":null,"value_type":"single_select"}],"id":6144613004,"updated_at":"2026-08-17T01:36:48-04:00","requisition_id":"EFY27572","title":"Senior Paralegal ","company_name":"PagerDuty","first_published":"2026-08-14T16:04:53-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;PagerDuty, Inc. (NYSE: PD) is the global leader in AI-first digital operations. By automatically detecting, diagnosing, and remediating issues, the PagerDuty Platform orchestrates AI agents and automated workflows with context from over 750 integrations. Trusted by approximately two-thirds of the Fortune 100 and nearly half of the Fortune 500, PagerDuty is the industry standard for organizations scaling resilient, autonomous operations. Notable customers include Chipotle, Cloudflare, Docusign, Fox, Nvidia, Salesforce, Spotify, Zoom and more. We are growing rapidly and hiring top talent with leading AI skills across engineering, sales, product, marketing, and beyond as we build the leading digital operations platform.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;We are seeking an experienced and motivated \u0026lt;strong\u0026gt;Senior Corporate Paralegal\u0026lt;/strong\u0026gt; to join the PagerDuty legal team. In this role, you will play a critical part in supporting our public company legal operations, securities filings, corporate governance, and board administration, among other responsibilities.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The ideal candidate thrives in a fast-paced environment, possesses deep knowledge of SEC regulations, and demonstrates exceptional organizational and communication skills, all while being able to work autonomously.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;em\u0026gt;This is a full-time, non-exempt (hourly) role. Please note: This role explicitly does not involve contracts or contract administration.\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The role will report directly to the VP, Deputy General Counsel and Corporate Secretary.\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026amp;nbsp;\u0026lt;/h3\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Key Responsibilities:\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;SEC Compliance \u0026amp;amp; Public Company Reporting\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Securities Filings:\u0026lt;/strong\u0026gt; Assist with the preparation, review, and EDGAR filing of periodic SEC reports, including Forms 10-K, 10-Q, 8-K, and quarterly/annual proxy statements.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Section 16 Filings:\u0026lt;/strong\u0026gt; Draft, file, and track Section 16 reports (Forms 3, 4, and 5) for officers and directors; maintain equity tracking and Section 16 compliance logs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Annual Meeting Support:\u0026lt;/strong\u0026gt; Help coordinate the planning and execution of the Annual Meeting of Stockholders, including proxy distribution, inspector of election coordination, and meeting logistics.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Insider Trading \u0026amp;amp; Blackouts:\u0026lt;/strong\u0026gt; Assist in managing insider trading compliance, pre-clearance requests, quarterly trading blackout windows, and Rule 10b5-1 trading plan administration and tracking.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Corporate Governance \u0026amp;amp; Board Administration\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Board Operations:\u0026lt;/strong\u0026gt; Assist in preparing and scheduling board and committee materials, agendas, resolutions, and meeting minutes; manage the board portal (currently Nasdaq Boardvantage).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Subsidiary Management:\u0026lt;/strong\u0026gt; Maintain state qualifications, annual reports, foreign registrations, registered agent records, entity lifecycle matters, and minute books for domestic and international subsidiaries.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Director \u0026amp;amp; Officer (D\u0026amp;amp;O) Support:\u0026lt;/strong\u0026gt; Coordinate the annual D\u0026amp;amp;O questionnaire process and maintain director and officer independence assessments.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;General Corporate \u0026amp;amp; Special Projects\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Operational Legal Support:\u0026lt;/strong\u0026gt; Handle operational administrative legal tasks, including managing certificates of insurance (COI), subsidiary workflows, and earnings call customer permissions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Cross-Functional Collaboration:\u0026lt;/strong\u0026gt; Partner with Finance, Accounting, Investor Relations, Stock Plan Services, and HR on recurring compliance and transactional matters.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Basic Qualifications:\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Experience:\u0026lt;/strong\u0026gt; Significant hands-on experience as a corporate paralegal supporting public company operations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Public Company \u0026amp;amp; SEC Knowledge:\u0026lt;/strong\u0026gt; Direct experience with SEC filings (Forms 10-K, 10-Q, 8-K, Section 16 Forms 3/4/5, and Proxy Statements) and EDGAR submission processes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Governance \u0026amp;amp; Entity Management:\u0026lt;/strong\u0026gt; Proven track record in board portal management, subsidiary entity maintenance, and corporate record-keeping.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Workplace Alignment:\u0026lt;/strong\u0026gt; Desire to excel in a dedicated, senior-level corporate paralegal capacity long-term.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Location:\u0026lt;/strong\u0026gt; Based in or willing to work hybrid out of San Francisco, CA (or Atlanta, GA).\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026amp;nbsp;\u0026lt;/h3\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Preferred Qualifications:\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Dual Experience Background:\u0026lt;/strong\u0026gt; Experience trained at a top-tier law firm supporting public company practitioners, combined with in-house corporate legal experience at a publicly traded tech or SaaS company.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Board Portals:\u0026lt;/strong\u0026gt; Prior experience utilizing Nasdaq Boardvantage or similar board management software.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Technical Proficiency:\u0026lt;/strong\u0026gt; Experience with equity tracking tools, Section 16 software, and entity management platforms.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The base salary range for this position is 114,000 - 191,400 USD.\u0026lt;/strong\u0026gt; This role may also be eligible for bonus, commission, equity, and/or benefits.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our base salary ranges are determined by role, level, and location. The range, which is subject to change based on primary work location, reflects the minimum and maximum base salary we expect to pay newly hired employees for the position. Within the range, we determine pay for an individual based on a number of factors including market location, job-related knowledge, skills/competencies and experience.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Your recruiter can share more about the specific offerings for this role, as well as the salary range for your primary work location, hourly rates if applicable,\u0026amp;nbsp; during the hiring process.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;**You will be required to come into our Atlanta office 2 times a week**\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Hesitant to apply?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We encourage you to submit your resume even if you don\u0026#39;t meet every requirement. We value potential and consider each candidate\u0026#39;s full professional story. Whether you\u0026#39;re exploring a career change or taking your next step, we look forward to reviewing your application. If this just isn’t the right role or time - sign up for \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/jobalerts\u0026quot;\u0026gt;job alerts\u0026lt;/a\u0026gt;!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Where we work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty operates a hybrid work model with \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/locations\u0026quot;\u0026gt;offices\u0026lt;/a\u0026gt; in 8 major cities: Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. While we offer flexibility within our established locations, we \u0026lt;strong\u0026gt;cannot\u0026lt;/strong\u0026gt; employ candidates residing in:\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location restrictions: \u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;Australia:\u0026lt;/strong\u0026gt; Northern Territory, Queensland, South Australia, Tasmania, Western Australia\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;Canada:\u0026lt;/strong\u0026gt; Alberta, Manitoba, Newfoundland, Northwest Territories, Nunavut, PEI, Quebec, Saskatchewan, Yukon\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;United States:\u0026lt;/strong\u0026gt; Alaska, Hawaii, Iowa, Louisiana, Mississippi, Nebraska, New Mexico, Oklahoma, Rhode Island, South Dakota, West Virginia, Wyoming\u0026lt;br\u0026gt;\u0026lt;em\u0026gt;Candidates must reside in an eligible location, which vary by role.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;How we work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://careers.pagerduty.com/#values\u0026quot;\u0026gt;Our values\u0026lt;/a\u0026gt; guide how we support customers, collaborate with colleagues, develop products, and foster a culture of belonging. They define not just our actions, but what it means to be Dutonian.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;People Leaders at PagerDuty are responsible for creating high performance environments that drive accountability. PagerDuty has four key dimensions that define our Leadership Impact: Lead Self, Lead the Team, Lead the Business, and Lead the Future. Each dimension has three associated competencies to give leaders a shared language for guiding their development, career, promotion, and succession planning discussions. Our Manager Expectations serve as a practical guide for managers to understand their responsibilities, prioritize their efforts, and drive engagement and performance.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What we offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a global organization, our total rewards approach is competitive with industry standards and aligned with local laws and regulations. Learn more, including country-specific offerings, on our \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/global-benefits\u0026quot;\u0026gt;benefits site\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your package may include:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive salary\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comprehensive benefits package\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible work arrangements\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Company equity*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;ESPP (Employee Stock Purchase Program)*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Retirement or pension plan*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Generous paid vacation time\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid holidays and sick leave\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Dutonian Wellness Days \u0026amp;amp; HibernationDuty - companywide paid days off in addition to PTO\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid volunteer time off: 20 hours per year\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Company-wide hack weeks\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Mental wellness programs\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;*Eligibility may vary by role, region, and tenure\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About PagerDuty\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. The PagerDuty Operations Cloud is an AI-powered platform that empowers business resilience and drives operational efficiency for enterprises. With a generative AI assistant at its core, PagerDuty empowers teams to detect and resolve issues in real time, orchestrate complex workflows, and drive continuous improvement across their digital operations. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always-on digital experiences to modern businesses\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty is Great Place to Work-certified™, a Fortune Best Workplace for Millennials, a Fortune Best Medium Workplace, a Fortune Best Workplace in Technology, and a top rated product on TrustRadius and G2.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Go behind-the-scenes on our \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/home\u0026quot;\u0026gt;careers site\u0026lt;/a\u0026gt; and @pagerduty on Instagram.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Additional Information\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status. Your privacy is important to us. By submitting an application, you confirm that you have read and understand PagerDuty\u0026#39;s \u0026lt;a href=\u0026quot;https://www.pagerduty.com/privacy-policy/\u0026quot;\u0026gt;Privacy Policy\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email accommodation@pagerduty.com and we will work with you to meet your accessibility needs.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty uses the E-Verify employment verification program.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4012337004,"name":"Legal","child_ids":[],"parent_id":null}],"offices":[{"id":4005840004,"name":"San Francisco","location":"San Francisco, California, United States","child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/pagerduty/jobs/6030721004","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5172609004,"location":{"name":"Toronto"},"metadata":[{"id":14493121004,"name":"Stock Plan","value":"New Hire Stock - Shares","value_type":"single_select"}],"id":6030721004,"updated_at":"2026-08-19T18:26:12-04:00","requisition_id":"EFY27548","title":"Senior Principal Industry Analyst Relations","company_name":"PagerDuty","first_published":"2026-08-19T18:26:12-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;PagerDuty, Inc. (NYSE: PD) is the global leader in AI-first digital operations. By automatically detecting, diagnosing, and remediating issues, the PagerDuty Platform orchestrates AI agents and automated workflows with context from over 750 integrations. Trusted by approximately two-thirds of the Fortune 100 and nearly half of the Fortune 500, PagerDuty is the industry standard for organizations scaling resilient, autonomous operations. Notable customers include Chipotle, Cloudflare, Docusign, Fox, Nvidia, Salesforce, Spotify, Zoom and more. We are growing rapidly and hiring top talent with leading AI skills across engineering, sales, product, marketing, and beyond as we build the leading digital operations platform.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;We are looking for a \u0026lt;strong\u0026gt;Senior Principal Industry Analyst Relations \u0026lt;/strong\u0026gt;to lead our AR program by building and executing our strategy and nurturing relationships amongst our analyst community. As part of the product marketing team, you will provide strategic and tactical support that helps shape our story and grow the program. The role will report to the Senior Director of Product Marketing Operations and work closely with key stakeholders across the company to execute AR strategy and nurture PagerDuty’s relationships with the industry analyst community. Analyst relations plays a strategic and visible function at PagerDuty and we’re looking for a collaborative, capable and driven individual who can jump in and make an impact quickly.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Key Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Shape our category story and the industry analyst strategy and program to drive the category\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build strategic relationships with current industry analysts while identifying and growing the program\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Coordinate analyst calls and maintain AR program calendar\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive analyst awareness of PagerDuty’s offerings and expand analyst understanding of company business strategy and product offerings\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Prepare and support spokespeople engaging with analysts, including creation of briefing materials, compiling presentation content and staffing calls\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain AR interactions database and lead measurement of the AR program’s impact on both marketing and sales goals\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead and prioritize inbound requests for information including participation in research and customer references\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Conduct foundational research in analyst coverage areas, competitor investments, etc. to surface recommendations for program growth\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Basic Qualifications\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Bachelor’s degree\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;8+ years experience in enterprise technology communications, marketing, or product marketing\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Working experience in Analyst Relations , Product Marketing , Market Research and Strategy\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven content creation and story shaping, strategic planning, program management and exceptional attention to detail\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Interest in speeding and improving research and survey delivery with AI and automation tools\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Preferred Qualifications\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Working with industry analyst firms including Gartner, Forrester Research, IDC\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p style=\u0026quot;margin: 0in; font-family: \u0026#39;Helvetica Neue\u0026#39;; font-size: 11.0pt;\u0026quot;\u0026gt;The base salary range for this position is \u0026lt;span class=\u0026quot;collapsed-field-text\u0026quot;\u0026gt;$153,000.00 - $231,000.00\u0026lt;/span\u0026gt;\u0026amp;nbsp;CAD. This role may also be eligible for bonus, commission, equity, and/or benefits.\u0026lt;/p\u0026gt;\n\u0026lt;p style=\u0026quot;margin: 0in; font-family: \u0026#39;Helvetica Neue\u0026#39;; font-size: 11.0pt;\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p style=\u0026quot;margin: 0in; font-family: \u0026#39;Helvetica Neue\u0026#39;; font-size: 11.0pt;\u0026quot;\u0026gt;Our base salary ranges are determined by role, level, and location. The range, which is subject to change based on primary work location, reflects the minimum and maximum base salary we expect to pay newly hired employees for the position. Within the range, we determine pay for an individual based on a number of factors including market location, job-related knowledge, skills/competencies and experience.\u0026lt;/p\u0026gt;\n\u0026lt;p style=\u0026quot;margin: 0in; font-family: \u0026#39;Helvetica Neue\u0026#39;; font-size: 11.0pt;\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p style=\u0026quot;margin: 0in; font-family: \u0026#39;Helvetica Neue\u0026#39;; font-size: 11.0pt;\u0026quot;\u0026gt;Your recruiter can share more about the specific offerings for this role, as well as the salary range for your primary work location during the hiring process.\u0026lt;/p\u0026gt;\n\u0026lt;p style=\u0026quot;margin: 0in; font-family: \u0026#39;Helvetica Neue\u0026#39;; font-size: 11.0pt;\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p style=\u0026quot;margin: 0in; font-family: \u0026#39;Helvetica Neue\u0026#39;; font-size: 11.0pt;\u0026quot;\u0026gt;PagerDuty is a flexible, hybrid workplace. We embrace and encourage in-person working as an integral part of our culture. Both our employees and external research tells us that co-located collaboration strengthens connections, drives innovation, and accelerates learning.\u0026lt;/p\u0026gt;\n\u0026lt;p style=\u0026quot;margin: 0in; font-family: \u0026#39;Helvetica Neue\u0026#39;; font-size: 11.0pt;\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p style=\u0026quot;margin: 0in; font-family: \u0026#39;Helvetica Neue\u0026#39;; font-size: 11.0pt;\u0026quot;\u0026gt;This role is expected to come into our Toronto office \u0026lt;span style=\u0026quot;font-weight: bold;\u0026quot;\u0026gt;two times per week\u0026lt;/span\u0026gt;, so you can thrive in your new role and fully embrace being a Dutonian!\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Hesitant to apply?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We encourage you to submit your resume even if you don\u0026#39;t meet every requirement. We value potential and consider each candidate\u0026#39;s full professional story. Whether you\u0026#39;re exploring a career change or taking your next step, we look forward to reviewing your application. If this just isn’t the right role or time - sign up for \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/jobalerts\u0026quot;\u0026gt;job alerts\u0026lt;/a\u0026gt;!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Where we work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty operates a hybrid work model with \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/locations\u0026quot;\u0026gt;offices\u0026lt;/a\u0026gt; in 8 major cities: Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. While we offer flexibility within our established locations, we \u0026lt;strong\u0026gt;cannot\u0026lt;/strong\u0026gt; employ candidates residing in:\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location restrictions: \u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;Australia:\u0026lt;/strong\u0026gt; Northern Territory, Queensland, South Australia, Tasmania, Western Australia\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;Canada:\u0026lt;/strong\u0026gt; Alberta, Manitoba, Newfoundland, Northwest Territories, Nunavut, PEI, Quebec, Saskatchewan, Yukon\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;United States:\u0026lt;/strong\u0026gt; Alaska, Hawaii, Iowa, Louisiana, Mississippi, Nebraska, New Mexico, Oklahoma, Rhode Island, South Dakota, West Virginia, Wyoming\u0026lt;br\u0026gt;\u0026lt;em\u0026gt;Candidates must reside in an eligible location, which vary by role.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;How we work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://careers.pagerduty.com/#values\u0026quot;\u0026gt;Our values\u0026lt;/a\u0026gt; guide how we support customers, collaborate with colleagues, develop products, and foster a culture of belonging. They define not just our actions, but what it means to be Dutonian.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;People Leaders at PagerDuty are responsible for creating high performance environments that drive accountability. PagerDuty has four key dimensions that define our Leadership Impact: Lead Self, Lead the Team, Lead the Business, and Lead the Future. Each dimension has three associated competencies to give leaders a shared language for guiding their development, career, promotion, and succession planning discussions. Our Manager Expectations serve as a practical guide for managers to understand their responsibilities, prioritize their efforts, and drive engagement and performance.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What we offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a global organization, our total rewards approach is competitive with industry standards and aligned with local laws and regulations. Learn more, including country-specific offerings, on our \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/global-benefits\u0026quot;\u0026gt;benefits site\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your package may include:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive salary\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comprehensive benefits package\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible work arrangements\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Company equity*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;ESPP (Employee Stock Purchase Program)*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Retirement or pension plan*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Generous paid vacation time\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid holidays and sick leave\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Dutonian Wellness Days \u0026amp;amp; HibernationDuty - companywide paid days off in addition to PTO\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid volunteer time off: 20 hours per year\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Company-wide hack weeks\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Mental wellness programs\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;*Eligibility may vary by role, region, and tenure\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About PagerDuty\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. The PagerDuty Operations Cloud is an AI-powered platform that empowers business resilience and drives operational efficiency for enterprises. With a generative AI assistant at its core, PagerDuty empowers teams to detect and resolve issues in real time, orchestrate complex workflows, and drive continuous improvement across their digital operations. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always-on digital experiences to modern businesses\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty is Great Place to Work-certified™, a Fortune Best Workplace for Millennials, a Fortune Best Medium Workplace, a Fortune Best Workplace in Technology, and a top rated product on TrustRadius and G2.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Go behind-the-scenes on our \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/home\u0026quot;\u0026gt;careers site\u0026lt;/a\u0026gt; and @pagerduty on Instagram.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Additional Information\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status. Your privacy is important to us. By submitting an application, you confirm that you have read and understand PagerDuty\u0026#39;s \u0026lt;a href=\u0026quot;https://www.pagerduty.com/privacy-policy/\u0026quot;\u0026gt;Privacy Policy\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email accommodation@pagerduty.com and we will work with you to meet your accessibility needs.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty uses the E-Verify employment verification program.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4012323004,"name":"Product Marketing","child_ids":[],"parent_id":4012353004}],"offices":[{"id":4005845004,"name":"Toronto","location":"Toronto, Ontario, Canada","child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/pagerduty/jobs/6006378004","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5151554004,"location":{"name":"Toronto"},"metadata":[{"id":14493121004,"name":"Stock Plan","value":null,"value_type":"single_select"}],"id":6006378004,"updated_at":"2026-08-17T01:36:48-04:00","requisition_id":"EFY26525","title":"Senior Product Manager","company_name":"PagerDuty","first_published":"2026-05-26T17:19:37-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;PagerDuty, Inc. (NYSE: PD) is the global leader in AI-first digital operations. By automatically detecting, diagnosing, and remediating issues, the PagerDuty Platform orchestrates AI agents and automated workflows with context from over 750 integrations. Trusted by approximately two-thirds of the Fortune 100 and nearly half of the Fortune 500, PagerDuty is the industry standard for organizations scaling resilient, autonomous operations. Notable customers include Chipotle, Cloudflare, Docusign, Fox, Nvidia, Salesforce, Spotify, Zoom and more. We are growing rapidly and hiring top talent with leading AI skills across engineering, sales, product, marketing, and beyond as we build the leading digital operations platform.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;Senior Product Manager for AI and Automation\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty is redefining how modern engineering and operations teams work. PagerDuty’s Automation Platform includes Workflows, Actions, Connectors, and a growing agentic layer built on Skills and Tools. This is the backbone of how teams eliminate toil, respond to incidents autonomously, and ultimately enable AI-native SRE agents.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As Senior Product Manager for AI and Automation, you will own product strategy and execution across our Operations Cloud SaaS and on-premises automation products and lead the roadmap for the agentic automation experience we’re building for autonomous SRE agents. This is a high-visibility, high impact role that sits at the intersection of developer tooling, enterprise operations, and frontier AI product design.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You will report directly to the Senior Director of Product Management for the AI \u0026amp;amp; Automation group and will partner tightly with engineering, design, GTM, and enterprise customers.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Key Responsibilities\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Define and drive the multi-year roadmap for Workflows and Actions, covering both cloud-delivered SaaS and on-premises deployments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead product definition for the agentic layer of PagerDuty’s automation platform — the Skills, Tools, and Connectors that enable AI agents to act autonomously in production environments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Define the model for how autonomous SRE agents interact with automation primitives: invoking runbooks, triggering Actions, calling external APIs via Connectors, and escalating when confidence is low.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work closely with engineering to define the trust, safety, and audit boundaries required before automation can act on behalf of an agent rather than a human.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with AI/ML teams and external model providers to ensure PagerDuty’s agentic experience is differentiated by domain — leveraging deep SRE context rather than generic automation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own the customer-facing surface of agentic authorization — ensuring permissions, audit logs, and scoping controls are a natural and frictionless extension of current enterprise permissioning models.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify and close gaps in the current platform by synthesizing customer feedback, usage data, competitive signals, and engineering constraints into a coherent strategy.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Basic Qualifications\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;5+ years of product management experience shipping customer-facing software at scale; SaaS B2B strongly preferred.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep fluency in the SRE and DevOps domain — you understand how on-call rotations work, what makes a runbook effective, and what it means to operate production systems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hands-on experience with workflow automation, integration platforms, job schedulers, or infrastructure tooling.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to think clearly about authorization models — you don’t need to write policy engine code, but you must be able to reason about principals, permissions, scopes, and trust delegation in conversations with security architects and enterprise customers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong technical aptitude: comfortable reading API specs, digging into telemetry, and holding substantive conversations with senior engineers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Track record of managing ambiguous, multi-stakeholder roadmaps from vision through GA.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent written and verbal communication; can distill complex platform trade-offs for both technical and executive audiences.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with UI/UX best practices, usability testing, and interpreting user research to inform roadmap decisions and feature development\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Track record of building positive working relationships with engineering, UX design and teams outside of product development\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Passion for getting things done (and for things you haven’t done, you are naturally curious, driven to learn, and unafraid to ask for help)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong customer empathy and a curiosity-driven approach to learning their needs.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Preferred Qualifications\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience building or shipping AI/ML-powered product features, LLM integrations, or agentic systems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Prior work with authorization frameworks.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Background at an observability, incident management, or ITSM company.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with on-premises or hybrid deployment models (Kubernetes operators, air-gapped environments, enterprise security reviews).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with connector/integration ecosystems or low-code/no-code builder products.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;MBA a plus\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Salary Range: $156,000 to $236,000 CDN\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Hesitant to apply?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We encourage you to submit your resume even if you don\u0026#39;t meet every requirement. We value potential and consider each candidate\u0026#39;s full professional story. Whether you\u0026#39;re exploring a career change or taking your next step, we look forward to reviewing your application. If this just isn’t the right role or time - sign up for \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/jobalerts\u0026quot;\u0026gt;job alerts\u0026lt;/a\u0026gt;!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Where we work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty operates a hybrid work model with \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/locations\u0026quot;\u0026gt;offices\u0026lt;/a\u0026gt; in 8 major cities: Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. While we offer flexibility within our established locations, we \u0026lt;strong\u0026gt;cannot\u0026lt;/strong\u0026gt; employ candidates residing in:\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location restrictions: \u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;Australia:\u0026lt;/strong\u0026gt; Northern Territory, Queensland, South Australia, Tasmania, Western Australia\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;Canada:\u0026lt;/strong\u0026gt; Alberta, Manitoba, Newfoundland, Northwest Territories, Nunavut, PEI, Quebec, Saskatchewan, Yukon\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;United States:\u0026lt;/strong\u0026gt; Alaska, Hawaii, Iowa, Louisiana, Mississippi, Nebraska, New Mexico, Oklahoma, Rhode Island, South Dakota, West Virginia, Wyoming\u0026lt;br\u0026gt;\u0026lt;em\u0026gt;Candidates must reside in an eligible location, which vary by role.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;How we work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://careers.pagerduty.com/#values\u0026quot;\u0026gt;Our values\u0026lt;/a\u0026gt; guide how we support customers, collaborate with colleagues, develop products, and foster a culture of belonging. They define not just our actions, but what it means to be Dutonian.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;People Leaders at PagerDuty are responsible for creating high performance environments that drive accountability. PagerDuty has four key dimensions that define our Leadership Impact: Lead Self, Lead the Team, Lead the Business, and Lead the Future. Each dimension has three associated competencies to give leaders a shared language for guiding their development, career, promotion, and succession planning discussions. Our Manager Expectations serve as a practical guide for managers to understand their responsibilities, prioritize their efforts, and drive engagement and performance.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What we offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a global organization, our total rewards approach is competitive with industry standards and aligned with local laws and regulations. Learn more, including country-specific offerings, on our \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/global-benefits\u0026quot;\u0026gt;benefits site\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your package may include:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive salary\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comprehensive benefits package\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible work arrangements\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Company equity*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;ESPP (Employee Stock Purchase Program)*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Retirement or pension plan*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Generous paid vacation time\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid holidays and sick leave\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Dutonian Wellness Days \u0026amp;amp; HibernationDuty - companywide paid days off in addition to PTO\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid volunteer time off: 20 hours per year\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Company-wide hack weeks\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Mental wellness programs\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;*Eligibility may vary by role, region, and tenure\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About PagerDuty\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. The PagerDuty Operations Cloud is an AI-powered platform that empowers business resilience and drives operational efficiency for enterprises. With a generative AI assistant at its core, PagerDuty empowers teams to detect and resolve issues in real time, orchestrate complex workflows, and drive continuous improvement across their digital operations. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always-on digital experiences to modern businesses\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty is Great Place to Work-certified™, a Fortune Best Workplace for Millennials, a Fortune Best Medium Workplace, a Fortune Best Workplace in Technology, and a top rated product on TrustRadius and G2.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Go behind-the-scenes on our \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/home\u0026quot;\u0026gt;careers site\u0026lt;/a\u0026gt; and @pagerduty on Instagram.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Additional Information\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status. Your privacy is important to us. By submitting an application, you confirm that you have read and understand PagerDuty\u0026#39;s \u0026lt;a href=\u0026quot;https://www.pagerduty.com/privacy-policy/\u0026quot;\u0026gt;Privacy Policy\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email accommodation@pagerduty.com and we will work with you to meet your accessibility needs.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty uses the E-Verify employment verification program.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4012325004,"name":"Product Management","child_ids":[],"parent_id":4012353004}],"offices":[{"id":4005840004,"name":"San Francisco","location":"San Francisco, California, United States","child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/pagerduty/jobs/5990194004","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5151554004,"location":{"name":"Atlanta; San Francisco"},"metadata":[{"id":14493121004,"name":"Stock Plan","value":null,"value_type":"single_select"}],"id":5990194004,"updated_at":"2026-08-17T01:36:48-04:00","requisition_id":"EFY26525","title":"Senior Product Manager","company_name":"PagerDuty","first_published":"2026-05-26T17:07:51-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;PagerDuty, Inc. (NYSE: PD) is the global leader in AI-first digital operations. By automatically detecting, diagnosing, and remediating issues, the PagerDuty Platform orchestrates AI agents and automated workflows with context from over 750 integrations. Trusted by approximately two-thirds of the Fortune 100 and nearly half of the Fortune 500, PagerDuty is the industry standard for organizations scaling resilient, autonomous operations. Notable customers include Chipotle, Cloudflare, Docusign, Fox, Nvidia, Salesforce, Spotify, Zoom and more. We are growing rapidly and hiring top talent with leading AI skills across engineering, sales, product, marketing, and beyond as we build the leading digital operations platform.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;Senior Product Manager for AI and Automation\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty is redefining how modern engineering and operations teams work. PagerDuty’s Automation Platform includes Workflows, Actions, Connectors, and a growing agentic layer built on Skills and Tools. This is the backbone of how teams eliminate toil, respond to incidents autonomously, and ultimately enable AI-native SRE agents.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As Senior Product Manager for AI and Automation, you will own product strategy and execution across our Operations Cloud SaaS and on-premises automation products and lead the roadmap for the agentic automation experience we’re building for autonomous SRE agents. This is a high-visibility, high impact role that sits at the intersection of developer tooling, enterprise operations, and frontier AI product design.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You will report directly to the Senior Director of Product Management for the AI \u0026amp;amp; Automation group and will partner tightly with engineering, design, GTM, and enterprise customers.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Key Responsibilities\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Define and drive the multi-year roadmap for Workflows and Actions, covering both cloud-delivered SaaS and on-premises deployments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead product definition for the agentic layer of PagerDuty’s automation platform — the Skills, Tools, and Connectors that enable AI agents to act autonomously in production environments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Define the model for how autonomous SRE agents interact with automation primitives: invoking runbooks, triggering Actions, calling external APIs via Connectors, and escalating when confidence is low.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work closely with engineering to define the trust, safety, and audit boundaries required before automation can act on behalf of an agent rather than a human.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with AI/ML teams and external model providers to ensure PagerDuty’s agentic experience is differentiated by domain — leveraging deep SRE context rather than generic automation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own the customer-facing surface of agentic authorization — ensuring permissions, audit logs, and scoping controls are a natural and frictionless extension of current enterprise permissioning models.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify and close gaps in the current platform by synthesizing customer feedback, usage data, competitive signals, and engineering constraints into a coherent strategy.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Basic Qualifications\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;5+ years of product management experience shipping customer-facing software at scale; SaaS B2B strongly preferred.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep fluency in the SRE and DevOps domain — you understand how on-call rotations work, what makes a runbook effective, and what it means to operate production systems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hands-on experience with workflow automation, integration platforms, job schedulers, or infrastructure tooling.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to think clearly about authorization models — you don’t need to write policy engine code, but you must be able to reason about principals, permissions, scopes, and trust delegation in conversations with security architects and enterprise customers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong technical aptitude: comfortable reading API specs, digging into telemetry, and holding substantive conversations with senior engineers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Track record of managing ambiguous, multi-stakeholder roadmaps from vision through GA.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent written and verbal communication; can distill complex platform trade-offs for both technical and executive audiences.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with UI/UX best practices, usability testing, and interpreting user research to inform roadmap decisions and feature development\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Track record of building positive working relationships with engineering, UX design and teams outside of product development\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Passion for getting things done (and for things you haven’t done, you are naturally curious, driven to learn, and unafraid to ask for help)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong customer empathy and a curiosity-driven approach to learning their needs.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Preferred Qualifications\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience building or shipping AI/ML-powered product features, LLM integrations, or agentic systems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Prior work with authorization frameworks.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Background at an observability, incident management, or ITSM company.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with on-premises or hybrid deployment models (Kubernetes operators, air-gapped environments, enterprise security reviews).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with connector/integration ecosystems or low-code/no-code builder products.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;MBA a plus\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Salary Range: $201,000 to $303,600\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Hesitant to apply?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We encourage you to submit your resume even if you don\u0026#39;t meet every requirement. We value potential and consider each candidate\u0026#39;s full professional story. Whether you\u0026#39;re exploring a career change or taking your next step, we look forward to reviewing your application. If this just isn’t the right role or time - sign up for \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/jobalerts\u0026quot;\u0026gt;job alerts\u0026lt;/a\u0026gt;!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Where we work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty operates a hybrid work model with \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/locations\u0026quot;\u0026gt;offices\u0026lt;/a\u0026gt; in 8 major cities: Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. While we offer flexibility within our established locations, we \u0026lt;strong\u0026gt;cannot\u0026lt;/strong\u0026gt; employ candidates residing in:\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location restrictions: \u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;Australia:\u0026lt;/strong\u0026gt; Northern Territory, Queensland, South Australia, Tasmania, Western Australia\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;Canada:\u0026lt;/strong\u0026gt; Alberta, Manitoba, Newfoundland, Northwest Territories, Nunavut, PEI, Quebec, Saskatchewan, Yukon\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;United States:\u0026lt;/strong\u0026gt; Alaska, Hawaii, Iowa, Louisiana, Mississippi, Nebraska, New Mexico, Oklahoma, Rhode Island, South Dakota, West Virginia, Wyoming\u0026lt;br\u0026gt;\u0026lt;em\u0026gt;Candidates must reside in an eligible location, which vary by role.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;How we work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://careers.pagerduty.com/#values\u0026quot;\u0026gt;Our values\u0026lt;/a\u0026gt; guide how we support customers, collaborate with colleagues, develop products, and foster a culture of belonging. They define not just our actions, but what it means to be Dutonian.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;People Leaders at PagerDuty are responsible for creating high performance environments that drive accountability. PagerDuty has four key dimensions that define our Leadership Impact: Lead Self, Lead the Team, Lead the Business, and Lead the Future. Each dimension has three associated competencies to give leaders a shared language for guiding their development, career, promotion, and succession planning discussions. Our Manager Expectations serve as a practical guide for managers to understand their responsibilities, prioritize their efforts, and drive engagement and performance.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What we offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a global organization, our total rewards approach is competitive with industry standards and aligned with local laws and regulations. Learn more, including country-specific offerings, on our \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/global-benefits\u0026quot;\u0026gt;benefits site\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your package may include:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive salary\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comprehensive benefits package\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible work arrangements\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Company equity*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;ESPP (Employee Stock Purchase Program)*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Retirement or pension plan*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Generous paid vacation time\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid holidays and sick leave\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Dutonian Wellness Days \u0026amp;amp; HibernationDuty - companywide paid days off in addition to PTO\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid volunteer time off: 20 hours per year\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Company-wide hack weeks\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Mental wellness programs\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;*Eligibility may vary by role, region, and tenure\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About PagerDuty\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. The PagerDuty Operations Cloud is an AI-powered platform that empowers business resilience and drives operational efficiency for enterprises. With a generative AI assistant at its core, PagerDuty empowers teams to detect and resolve issues in real time, orchestrate complex workflows, and drive continuous improvement across their digital operations. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always-on digital experiences to modern businesses\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty is Great Place to Work-certified™, a Fortune Best Workplace for Millennials, a Fortune Best Medium Workplace, a Fortune Best Workplace in Technology, and a top rated product on TrustRadius and G2.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Go behind-the-scenes on our \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/home\u0026quot;\u0026gt;careers site\u0026lt;/a\u0026gt; and @pagerduty on Instagram.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Additional Information\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status. Your privacy is important to us. By submitting an application, you confirm that you have read and understand PagerDuty\u0026#39;s \u0026lt;a href=\u0026quot;https://www.pagerduty.com/privacy-policy/\u0026quot;\u0026gt;Privacy Policy\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email accommodation@pagerduty.com and we will work with you to meet your accessibility needs.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty uses the E-Verify employment verification program.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4012325004,"name":"Product Management","child_ids":[],"parent_id":4012353004}],"offices":[{"id":4005840004,"name":"San Francisco","location":"San Francisco, California, United States","child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/pagerduty/jobs/6173952004","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5208598004,"location":{"name":"Atlanta"},"metadata":[{"id":14493121004,"name":"Stock Plan","value":null,"value_type":"single_select"}],"id":6173952004,"updated_at":"2026-09-17T15:24:55-04:00","requisition_id":"EFY27602","title":"Senior Security Engineer - Cloud Security ","company_name":"PagerDuty","first_published":"2026-09-17T15:24:55-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;PagerDuty, Inc. (NYSE: PD) is the global leader in AI-first digital operations. By automatically detecting, diagnosing, and remediating issues, the PagerDuty Platform orchestrates AI agents and automated workflows with context from over 750 integrations. Trusted by approximately two-thirds of the Fortune 100 and nearly half of the Fortune 500, PagerDuty is the industry standard for organizations scaling resilient, autonomous operations. Notable customers include Chipotle, Cloudflare, Docusign, Fox, Nvidia, Salesforce, Spotify, Zoom and more. We are growing rapidly and hiring top talent with leading AI skills across engineering, sales, product, marketing, and beyond as we build the leading digital operations platform.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Senior Security Engineer — Cloud Security (Platform, Identity \u0026amp;amp; Cryptography)\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty is seeking a Senior Security Engineer to join our Cloud Security team, part of Security Engineering within the CTO organization. This is a preventive, platform-focused role owning security posture across our multi-account AWS environment and the Kubernetes platforms running on it, with deep responsibility for identity \u0026amp;amp; access management and cryptography (PKI and encryption). You\u0026#39;ll partner with 30+ engineering teams, shipping controls as code that roll out without disrupting engineering — including across our FedRAMP footprint.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;*This role will require 2 days per week in our Atlanta office...*\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;What you\u0026#39;ll do\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Harden PagerDuty\u0026#39;s AWS and Kubernetes environments against CIS Benchmarks, DISA STIGs, and FedRAMP Moderate baselines across a multi-account, multi-org footprint — proving results through evidence, config-remediation tooling, and KPIs that track posture, identity, and encryption/PKI health so we know where we stand and where the gaps are.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Harden EKS clusters and the Istio service mesh against the CIS Kubernetes Benchmark, DISA Kubernetes STIG, and NSA/CISA hardening guidance.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Design and enforce Kubernetes RBAC, least-privilege workload identity, and container supply-chain controls (image provenance, admission control, runtime policy).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own PKI and encryption standards across the environment — certificate lifecycle and management, KMS-backed key management and rotation, TLS/mTLS (including within the Istio mesh), and encryption-at-rest and in-transit requirements — and define the standards other teams build against.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Design and roll out Service Control Policy (SCP) guardrails and least-privilege IAM/PAM across dozens of accounts and multiple orgs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lean into AI to unlock efficiency and velocity — consume agentic tooling in day-to-day work and build lightweight agentic solutions that streamline repetitive security work: posture triage, threat modeling, risk assessment, incident enrichment and investigation, compliance-evidence generation, and detection tuning.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Shape detection strategy for the domains you own — Kubernetes/Istio, identity, and cryptography — authoring and tuning detections in our SIEM stack, defining what \u0026quot;good\u0026quot; coverage looks like for these domains, and threat hunting for container escape, lateral movement, anomalous mesh traffic, and identity or credential abuse.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Participate in the team\u0026#39;s on-call rotation, triaging and dispositioning cloud and Kubernetes threat alerts and acting as Incident Lead during incidents — driving containment, blast-radius/exposure analysis, and post-incident review.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Automate security controls as code using Terraform and Python — including Kubernetes policy-as-code and tool-to-tool integrations that reduce manual work.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner closely with our AppSec and GRC teams — aligning platform controls with secure-development needs and translating hardening, identity, and encryption work into audit and compliance evidence.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026amp;nbsp;\u0026lt;/h3\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Additional responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Mentor and guide teammates on platform, identity, and cryptography security practices, and contribute to roadmap and annual planning. At the senior end of this role, you\u0026#39;ll help draft external- and auditor-facing communication and represent the team in cross-team planning.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026amp;nbsp;\u0026lt;/h3\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Basic qualifications\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;5+ years as a Security Engineer in an AWS-native, microservice SaaS environment, with a strong focus on cloud infrastructure, container, and identity security.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep, hands-on expertise securing Kubernetes and containerized environments — EKS, RBAC, Kubernetes admission control, network policy, and workload identity.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Container runtime and image security experience; familiarity with a service mesh such as Istio strongly preferred.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong, hands-on expertise in PKI and cryptography — certificate lifecycle/management, TLS/mTLS, key management and rotation (AWS KMS or similar HSM/KMS), and encryption-at-rest/in-transit standards.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep, hands-on expertise with AWS security services, including but not limited to: IAM family, Organizations/SCPs, Secrets Manager, KMS, GuardDuty, CloudTrail, and Config.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to inform and drive detection strategy within your domains — comfortable authoring and tuning detections in a modern SIEM and threat hunting for Kubernetes, identity, and cryptography-related threats.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A builder\u0026#39;s mindset toward AI — hands-on experience using agentic/AI coding tools and an interest in developing lightweight automation and agents to accelerate security work.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with security incident response and on-call — triaging alerts and coordinating containment during incidents.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficiency with Infrastructure as Code and at least one programming language (Terraform plus Python, or similar), and comfort automating controls, including Kubernetes policy-as-code.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven ability to scope ambiguous projects, break complex work into actionable items, and drive them to completion with a high degree of ownership.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Preferred qualifications\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Hands-on experience hardening cloud and Kubernetes environments to CIS Benchmarks and DISA STIGs, and operating within FedRAMP Moderate (or similar) authorization; familiarity with NIST CSF, SOC 2, or ISO 27001.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience building agentic or AI-assisted security automation (e.g., agent frameworks, LLM-backed tooling, and translating playbooks into automated pipelines).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with securing AI/ML or agentic workloads running on cloud and Kubernetes infrastructure.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with cloud-native security tooling such as a CNAPP platform and an EDR/runtime-protection agent, including container and Kubernetes runtime protection.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience partnering with AppSec and GRC teams to align controls and produce compliance evidence.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Azure security exposure (Entra ID, Defender for Cloud) a plus, but not required.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated history of mentoring engineers and strong written and verbal communication skills.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Working knowledge of PagerDuty\u0026#39;s Incident Management and Process Automation products.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The base salary range for this position is 150,000 - 251,900 USD.\u0026lt;/strong\u0026gt; This role may also be eligible for bonus, commission, equity, and/or benefits.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our base salary ranges are determined by role, level, and location. The range, which is subject to change based on primary work location, reflects the minimum and maximum base salary we expect to pay newly hired employees for the position. Within the range, we determine pay for an individual based on a number of factors including market location, job-related knowledge, skills/competencies and experience.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your recruiter can share more about the specific offerings for this role, as well as the salary range for your primary work location during the hiring process.\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Hesitant to apply?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We encourage you to submit your resume even if you don\u0026#39;t meet every requirement. We value potential and consider each candidate\u0026#39;s full professional story. Whether you\u0026#39;re exploring a career change or taking your next step, we look forward to reviewing your application. If this just isn’t the right role or time - sign up for \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/jobalerts\u0026quot;\u0026gt;job alerts\u0026lt;/a\u0026gt;!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Where we work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty operates a hybrid work model with \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/locations\u0026quot;\u0026gt;offices\u0026lt;/a\u0026gt; in 8 major cities: Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. While we offer flexibility within our established locations, we \u0026lt;strong\u0026gt;cannot\u0026lt;/strong\u0026gt; employ candidates residing in:\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location restrictions: \u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;Australia:\u0026lt;/strong\u0026gt; Northern Territory, Queensland, South Australia, Tasmania, Western Australia\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;Canada:\u0026lt;/strong\u0026gt; Alberta, Manitoba, Newfoundland, Northwest Territories, Nunavut, PEI, Quebec, Saskatchewan, Yukon\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;United States:\u0026lt;/strong\u0026gt; Alaska, Hawaii, Iowa, Louisiana, Mississippi, Nebraska, New Mexico, Oklahoma, Rhode Island, South Dakota, West Virginia, Wyoming\u0026lt;br\u0026gt;\u0026lt;em\u0026gt;Candidates must reside in an eligible location, which vary by role.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;How we work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://careers.pagerduty.com/#values\u0026quot;\u0026gt;Our values\u0026lt;/a\u0026gt; guide how we support customers, collaborate with colleagues, develop products, and foster a culture of belonging. They define not just our actions, but what it means to be Dutonian.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;People Leaders at PagerDuty are responsible for creating high performance environments that drive accountability. PagerDuty has four key dimensions that define our Leadership Impact: Lead Self, Lead the Team, Lead the Business, and Lead the Future. Each dimension has three associated competencies to give leaders a shared language for guiding their development, career, promotion, and succession planning discussions. Our Manager Expectations serve as a practical guide for managers to understand their responsibilities, prioritize their efforts, and drive engagement and performance.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What we offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a global organization, our total rewards approach is competitive with industry standards and aligned with local laws and regulations. Learn more, including country-specific offerings, on our \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/global-benefits\u0026quot;\u0026gt;benefits site\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your package may include:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive salary\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comprehensive benefits package\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible work arrangements\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Company equity*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;ESPP (Employee Stock Purchase Program)*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Retirement or pension plan*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Generous paid vacation time\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid holidays and sick leave\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Dutonian Wellness Days \u0026amp;amp; HibernationDuty - companywide paid days off in addition to PTO\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid volunteer time off: 20 hours per year\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Company-wide hack weeks\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Mental wellness programs\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;*Eligibility may vary by role, region, and tenure\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About PagerDuty\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. The PagerDuty Operations Cloud is an AI-powered platform that empowers business resilience and drives operational efficiency for enterprises. With a generative AI assistant at its core, PagerDuty empowers teams to detect and resolve issues in real time, orchestrate complex workflows, and drive continuous improvement across their digital operations. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always-on digital experiences to modern businesses\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty is Great Place to Work-certified™, a Fortune Best Workplace for Millennials, a Fortune Best Medium Workplace, a Fortune Best Workplace in Technology, and a top rated product on TrustRadius and G2.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Go behind-the-scenes on our \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/home\u0026quot;\u0026gt;careers site\u0026lt;/a\u0026gt; and @pagerduty on Instagram.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Additional Information\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status. Your privacy is important to us. By submitting an application, you confirm that you have read and understand PagerDuty\u0026#39;s \u0026lt;a href=\u0026quot;https://www.pagerduty.com/privacy-policy/\u0026quot;\u0026gt;Privacy Policy\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email accommodation@pagerduty.com and we will work with you to meet your accessibility needs.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty uses the E-Verify employment verification program.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4012357004,"name":"Security","child_ids":[],"parent_id":null}],"offices":[{"id":4005842004,"name":"Atlanta","location":"Atlanta, Georgia, United States","child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/pagerduty/jobs/6163290004","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5204873004,"location":{"name":"Toronto"},"metadata":[{"id":14493121004,"name":"Stock Plan","value":null,"value_type":"single_select"}],"id":6163290004,"updated_at":"2026-08-25T19:42:34-04:00","requisition_id":"EFY27597","title":"Senior Solutions Consultant ","company_name":"PagerDuty","first_published":"2026-08-25T19:31:11-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;PagerDuty, Inc. (NYSE: PD) is the global leader in AI-first digital operations. By automatically detecting, diagnosing, and remediating issues, the PagerDuty Platform orchestrates AI agents and automated workflows with context from over 750 integrations. Trusted by approximately two-thirds of the Fortune 100 and nearly half of the Fortune 500, PagerDuty is the industry standard for organizations scaling resilient, autonomous operations. Notable customers include Chipotle, Cloudflare, Docusign, Fox, Nvidia, Salesforce, Spotify, Zoom and more. We are growing rapidly and hiring top talent with leading AI skills across engineering, sales, product, marketing, and beyond as we build the leading digital operations platform.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p class=\u0026quot;first-token\u0026quot; data-path-to-node=\u0026quot;0\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;\u0026quot; data-path-to-node=\u0026quot;0,0\u0026quot;\u0026gt;We are seeking a technical and customer-focused \u0026lt;strong\u0026gt;Solutions Consultant\u0026lt;/strong\u0026gt; to join our team\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;\u0026quot; data-path-to-node=\u0026quot;0,2\u0026quot;\u0026gt;. The Solutions Consultant will be responsible for understanding customer business environments, actively identifying potential roadblocks, and providing thoughtful solutions that leverage PagerDuty’s products\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;\u0026quot; data-path-to-node=\u0026quot;0,4\u0026quot;\u0026gt;. They will run the technical discovery process and provide guidance, relationship-building, and support throughout the sales process to ensure customer success\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;\u0026quot; data-path-to-node=\u0026quot;0,6\u0026quot;\u0026gt;. \u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;first-token\u0026quot; data-path-to-node=\u0026quot;0\u0026quot;\u0026gt;\u0026lt;span data-path-to-node=\u0026quot;2,0\u0026quot;\u0026gt;As a Solutions Consultant at PagerDuty, you’ll sit at the nexus between pre-sales, sales, and customer experience and success\u0026lt;/span\u0026gt;\u0026lt;span data-path-to-node=\u0026quot;2,2\u0026quot;\u0026gt;. You are an extraordinary partner who plays the part of consultant, technical salesperson, technical guru, product specialist, and teacher, with a committed dedication to exceptional customer service\u0026lt;/span\u0026gt;\u0026lt;span data-path-to-node=\u0026quot;2,4\u0026quot;\u0026gt;. You will build strong, significant, and compassionate relationships with internal and external partners at all levels while helping customers realize and optimize PagerDuty\u0026#39;s capabilities\u0026lt;/span\u0026gt;\u0026lt;span data-path-to-node=\u0026quot;2,6\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;h3 id=\u0026quot;p-rc_484c147719af156f-106\u0026quot; data-path-to-node=\u0026quot;8,2,0\u0026quot;\u0026gt;Key responsibilities\u0026lt;/h3\u0026gt;\n\u0026lt;ul style=\u0026quot;margin-top: 0in; margin-bottom: 0in;\u0026quot; type=\u0026quot;disc\u0026quot;\u0026gt;\n\u0026lt;li style=\u0026quot;margin-top: 0; margin-bottom: 0; vertical-align: middle;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: \u0026#39;Helvetica Neue\u0026#39;; font-size: 11.0pt;\u0026quot;\u0026gt;Actively identify potential roadblocks and provide thoughtful, technical solutions\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;margin-top: 0; margin-bottom: 0; vertical-align: middle;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: \u0026#39;Helvetica Neue\u0026#39;; font-size: 11.0pt;\u0026quot;\u0026gt;Run technical discovery processes to understand customer environments and potential technical landmines\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;margin-top: 0; margin-bottom: 0; vertical-align: middle;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: \u0026#39;Helvetica Neue\u0026#39;; font-size: 11.0pt;\u0026quot;\u0026gt;Design integrations to provide seamless implementation with the customer\u0026#39;s current technology stack\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;margin-top: 0; margin-bottom: 0; vertical-align: middle;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: \u0026#39;Helvetica Neue\u0026#39;; font-size: 11.0pt;\u0026quot;\u0026gt;Support sales cycles by handling technical questions in RFPs, RFIs, and security questionnaires\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;margin-top: 0; margin-bottom: 0; vertical-align: middle;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: \u0026#39;Helvetica Neue\u0026#39;; font-size: 11.0pt;\u0026quot;\u0026gt;Break down complex technical concepts and clearly articulate PagerDuty\u0026#39;s business value to stakeholders from DevOps engineers up to C-level executives\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;margin-top: 0; margin-bottom: 0; vertical-align: middle;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: \u0026#39;Helvetica Neue\u0026#39;; font-size: 11.0pt;\u0026quot;\u0026gt;Support one of our over 375+ native integrations to help customers realize and optimize PagerDuty\u0026#39;s capabilities\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;margin-top: 0; margin-bottom: 0; vertical-align: middle;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: \u0026#39;Helvetica Neue\u0026#39;; font-size: 11.0pt;\u0026quot;\u0026gt;Partner with sales, product, and cross-functional teams with a focus on growth and exceptional customer service\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;margin-top: 0; margin-bottom: 0; vertical-align: middle;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: \u0026#39;Helvetica Neue\u0026#39;; font-size: 11.0pt;\u0026quot;\u0026gt;Manage multiple tasks independently and collaboratively using project management and account management skills\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;margin-top: 0; margin-bottom: 0; vertical-align: middle;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: \u0026#39;Helvetica Neue\u0026#39;; font-size: 11.0pt;\u0026quot;\u0026gt;Come up to speed quickly, learn continuously, and apply impeccable attention to detail to all tasks\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;Basic qualifications\u0026lt;/h3\u0026gt;\n\u0026lt;ul style=\u0026quot;margin-top: 0in; margin-bottom: 0in;\u0026quot; type=\u0026quot;disc\u0026quot;\u0026gt;\n\u0026lt;li style=\u0026quot;margin-top: 0; margin-bottom: 0; vertical-align: middle;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: \u0026#39;Helvetica Neue\u0026#39;; font-size: 11.0pt;\u0026quot;\u0026gt;5+ years of pre-sales experience\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;margin-top: 0; margin-bottom: 0; vertical-align: middle;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: \u0026#39;Helvetica Neue\u0026#39;; font-size: 11.0pt;\u0026quot;\u0026gt;Bachelor\u0026#39;s degree or higher, preferably in a technical field\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;margin-top: 0; margin-bottom: 0; vertical-align: middle;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: \u0026#39;Helvetica Neue\u0026#39;; font-size: 11.0pt;\u0026quot;\u0026gt;Ability to do basic scripting (Java, PHP, Ruby, Perl) and a fundamental knowledge of Linux\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;margin-top: 0; margin-bottom: 0; vertical-align: middle;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: \u0026#39;Helvetica Neue\u0026#39;; font-size: 11.0pt;\u0026quot;\u0026gt;Experience selling SaaS in a fierce environment\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;margin-top: 0; margin-bottom: 0; vertical-align: middle;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: \u0026#39;Helvetica Neue\u0026#39;; font-size: 11.0pt;\u0026quot;\u0026gt;Strong communication skills to build and manage relationships with new and existing clients, with a focus on growth\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;margin-top: 0; margin-bottom: 0; vertical-align: middle;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: \u0026#39;Helvetica Neue\u0026#39;; font-size: 11.0pt;\u0026quot;\u0026gt;Demonstrable knowledge of IT monitoring tools or IT Operations\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;margin-top: 0; margin-bottom: 0; vertical-align: middle;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: \u0026#39;Helvetica Neue\u0026#39;; font-size: 11.0pt;\u0026quot;\u0026gt;Excellent at multi-tasking, self-driven, and able to work both independently and with cross-functional teams\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;margin-top: 0; margin-bottom: 0; vertical-align: middle;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: \u0026#39;Helvetica Neue\u0026#39;; font-size: 11.0pt;\u0026quot;\u0026gt;Ability to travel to customer sites as necessary\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;Preferred qualifications\u0026lt;/h3\u0026gt;\n\u0026lt;ul style=\u0026quot;margin-top: 0in; margin-bottom: 0in;\u0026quot; type=\u0026quot;disc\u0026quot;\u0026gt;\n\u0026lt;li style=\u0026quot;margin-top: 0; margin-bottom: 0; vertical-align: middle;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: \u0026#39;Helvetica Neue\u0026#39;; font-size: 11.0pt;\u0026quot;\u0026gt;Understanding of monitoring systems such as New Relic, Nagios, Zenoss, Splunk, ServiceNow, and Zabbix\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;margin-top: 0; margin-bottom: 0; vertical-align: middle;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: \u0026#39;Helvetica Neue\u0026#39;; font-size: 11.0pt;\u0026quot;\u0026gt;Familiarity and knowledge of PagerDuty\u0026#39;s space, or already being a fan of our product\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;margin-top: 0; margin-bottom: 0; vertical-align: middle;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: \u0026#39;Helvetica Neue\u0026#39;; font-size: 11.0pt;\u0026quot;\u0026gt;Experience in both enterprise and commercial sales\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty is a flexible, hybrid workplace. We embrace and encourage in-person working as an integral part of our culture. Both our employees and external research tells us that co-located collaboration strengthens connections, drives innovation, and accelerates learning.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The base salary range for this position is 144,000 - 197,200 CAD. This role may also be eligible for bonus, commission, equity, and/or benefits.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our base salary ranges are determined by role, level, and location. The range, which is subject to change based on primary work location, reflects the minimum and maximum base salary we expect to pay newly hired employees for the position. \u0026amp;nbsp;Within the range, we determine pay for an individual based on a number of factors including market location, job-related knowledge, skills/competencies and experience.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Your recruiter can share more about the specific offerings for this role, as well as the salary range for your primary work location during the hiring process.\u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Hesitant to apply?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We encourage you to submit your resume even if you don\u0026#39;t meet every requirement. We value potential and consider each candidate\u0026#39;s full professional story. Whether you\u0026#39;re exploring a career change or taking your next step, we look forward to reviewing your application. If this just isn’t the right role or time - sign up for \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/jobalerts\u0026quot;\u0026gt;job alerts\u0026lt;/a\u0026gt;!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Where we work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty operates a hybrid work model with \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/locations\u0026quot;\u0026gt;offices\u0026lt;/a\u0026gt; in 8 major cities: Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. While we offer flexibility within our established locations, we \u0026lt;strong\u0026gt;cannot\u0026lt;/strong\u0026gt; employ candidates residing in:\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location restrictions: \u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;Australia:\u0026lt;/strong\u0026gt; Northern Territory, Queensland, South Australia, Tasmania, Western Australia\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;Canada:\u0026lt;/strong\u0026gt; Alberta, Manitoba, Newfoundland, Northwest Territories, Nunavut, PEI, Quebec, Saskatchewan, Yukon\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;United States:\u0026lt;/strong\u0026gt; Alaska, Hawaii, Iowa, Louisiana, Mississippi, Nebraska, New Mexico, Oklahoma, Rhode Island, South Dakota, West Virginia, Wyoming\u0026lt;br\u0026gt;\u0026lt;em\u0026gt;Candidates must reside in an eligible location, which vary by role.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;How we work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://careers.pagerduty.com/#values\u0026quot;\u0026gt;Our values\u0026lt;/a\u0026gt; guide how we support customers, collaborate with colleagues, develop products, and foster a culture of belonging. They define not just our actions, but what it means to be Dutonian.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;People Leaders at PagerDuty are responsible for creating high performance environments that drive accountability. PagerDuty has four key dimensions that define our Leadership Impact: Lead Self, Lead the Team, Lead the Business, and Lead the Future. Each dimension has three associated competencies to give leaders a shared language for guiding their development, career, promotion, and succession planning discussions. Our Manager Expectations serve as a practical guide for managers to understand their responsibilities, prioritize their efforts, and drive engagement and performance.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What we offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a global organization, our total rewards approach is competitive with industry standards and aligned with local laws and regulations. Learn more, including country-specific offerings, on our \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/global-benefits\u0026quot;\u0026gt;benefits site\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your package may include:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive salary\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comprehensive benefits package\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible work arrangements\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Company equity*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;ESPP (Employee Stock Purchase Program)*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Retirement or pension plan*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Generous paid vacation time\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid holidays and sick leave\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Dutonian Wellness Days \u0026amp;amp; HibernationDuty - companywide paid days off in addition to PTO\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid volunteer time off: 20 hours per year\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Company-wide hack weeks\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Mental wellness programs\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;*Eligibility may vary by role, region, and tenure\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About PagerDuty\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. The PagerDuty Operations Cloud is an AI-powered platform that empowers business resilience and drives operational efficiency for enterprises. With a generative AI assistant at its core, PagerDuty empowers teams to detect and resolve issues in real time, orchestrate complex workflows, and drive continuous improvement across their digital operations. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always-on digital experiences to modern businesses\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty is Great Place to Work-certified™, a Fortune Best Workplace for Millennials, a Fortune Best Medium Workplace, a Fortune Best Workplace in Technology, and a top rated product on TrustRadius and G2.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Go behind-the-scenes on our \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/home\u0026quot;\u0026gt;careers site\u0026lt;/a\u0026gt; and @pagerduty on Instagram.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Additional Information\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status. Your privacy is important to us. By submitting an application, you confirm that you have read and understand PagerDuty\u0026#39;s \u0026lt;a href=\u0026quot;https://www.pagerduty.com/privacy-policy/\u0026quot;\u0026gt;Privacy Policy\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email accommodation@pagerduty.com and we will work with you to meet your accessibility needs.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty uses the E-Verify employment verification program.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4012314004,"name":"Solutions Consulting","child_ids":[],"parent_id":4012303004}],"offices":[{"id":4005851004,"name":"Remote (USA)","location":null,"child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/pagerduty/jobs/6162220004","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5204873004,"location":{"name":"Remote (USA - Boston, MA)"},"metadata":[{"id":14493121004,"name":"Stock Plan","value":null,"value_type":"single_select"}],"id":6162220004,"updated_at":"2026-09-02T12:19:18-04:00","requisition_id":"EFY27597","title":"Senior Solutions Consultant ","company_name":"PagerDuty","first_published":"2026-08-25T16:57:38-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;PagerDuty, Inc. (NYSE: PD) is the global leader in AI-first digital operations. By automatically detecting, diagnosing, and remediating issues, the PagerDuty Platform orchestrates AI agents and automated workflows with context from over 750 integrations. Trusted by approximately two-thirds of the Fortune 100 and nearly half of the Fortune 500, PagerDuty is the industry standard for organizations scaling resilient, autonomous operations. Notable customers include Chipotle, Cloudflare, Docusign, Fox, Nvidia, Salesforce, Spotify, Zoom and more. We are growing rapidly and hiring top talent with leading AI skills across engineering, sales, product, marketing, and beyond as we build the leading digital operations platform.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p class=\u0026quot;first-token\u0026quot; data-path-to-node=\u0026quot;0\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;\u0026quot; data-path-to-node=\u0026quot;0,0\u0026quot;\u0026gt;We are seeking a technical and customer-focused \u0026lt;strong\u0026gt;Solutions Consultant\u0026lt;/strong\u0026gt; to join our team\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;\u0026quot; data-path-to-node=\u0026quot;0,2\u0026quot;\u0026gt;. The Solutions Consultant will be responsible for understanding customer business environments, actively identifying potential roadblocks, and providing thoughtful solutions that leverage PagerDuty’s products\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;\u0026quot; data-path-to-node=\u0026quot;0,4\u0026quot;\u0026gt;. They will run the technical discovery process and provide guidance, relationship-building, and support throughout the sales process to ensure customer success\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;\u0026quot; data-path-to-node=\u0026quot;0,6\u0026quot;\u0026gt;. \u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;first-token\u0026quot; data-path-to-node=\u0026quot;0\u0026quot;\u0026gt;\u0026lt;span data-path-to-node=\u0026quot;2,0\u0026quot;\u0026gt;As a Solutions Consultant at PagerDuty, you’ll sit at the nexus between pre-sales, sales, and customer experience and success\u0026lt;/span\u0026gt;\u0026lt;span data-path-to-node=\u0026quot;2,2\u0026quot;\u0026gt;. You are an extraordinary partner who plays the part of consultant, technical salesperson, technical guru, product specialist, and teacher, with a committed dedication to exceptional customer service\u0026lt;/span\u0026gt;\u0026lt;span data-path-to-node=\u0026quot;2,4\u0026quot;\u0026gt;. You will build strong, significant, and compassionate relationships with internal and external partners at all levels while helping customers realize and optimize PagerDuty\u0026#39;s capabilities\u0026lt;/span\u0026gt;\u0026lt;span data-path-to-node=\u0026quot;2,6\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;h3 id=\u0026quot;p-rc_484c147719af156f-106\u0026quot; data-path-to-node=\u0026quot;8,2,0\u0026quot;\u0026gt;Key responsibilities\u0026lt;/h3\u0026gt;\n\u0026lt;ul style=\u0026quot;margin-top: 0in; margin-bottom: 0in;\u0026quot; type=\u0026quot;disc\u0026quot;\u0026gt;\n\u0026lt;li style=\u0026quot;margin-top: 0; margin-bottom: 0; vertical-align: middle;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: \u0026#39;Helvetica Neue\u0026#39;; font-size: 11.0pt;\u0026quot;\u0026gt;Actively identify potential roadblocks and provide thoughtful, technical solutions\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;margin-top: 0; margin-bottom: 0; vertical-align: middle;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: \u0026#39;Helvetica Neue\u0026#39;; font-size: 11.0pt;\u0026quot;\u0026gt;Run technical discovery processes to understand customer environments and potential technical landmines\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;margin-top: 0; margin-bottom: 0; vertical-align: middle;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: \u0026#39;Helvetica Neue\u0026#39;; font-size: 11.0pt;\u0026quot;\u0026gt;Design integrations to provide seamless implementation with the customer\u0026#39;s current technology stack\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;margin-top: 0; margin-bottom: 0; vertical-align: middle;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: \u0026#39;Helvetica Neue\u0026#39;; font-size: 11.0pt;\u0026quot;\u0026gt;Support sales cycles by handling technical questions in RFPs, RFIs, and security questionnaires\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;margin-top: 0; margin-bottom: 0; vertical-align: middle;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: \u0026#39;Helvetica Neue\u0026#39;; font-size: 11.0pt;\u0026quot;\u0026gt;Break down complex technical concepts and clearly articulate PagerDuty\u0026#39;s business value to stakeholders from DevOps engineers up to C-level executives\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;margin-top: 0; margin-bottom: 0; vertical-align: middle;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: \u0026#39;Helvetica Neue\u0026#39;; font-size: 11.0pt;\u0026quot;\u0026gt;Support one of our over 375+ native integrations to help customers realize and optimize PagerDuty\u0026#39;s capabilities\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;margin-top: 0; margin-bottom: 0; vertical-align: middle;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: \u0026#39;Helvetica Neue\u0026#39;; font-size: 11.0pt;\u0026quot;\u0026gt;Partner with sales, product, and cross-functional teams with a focus on growth and exceptional customer service\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;margin-top: 0; margin-bottom: 0; vertical-align: middle;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: \u0026#39;Helvetica Neue\u0026#39;; font-size: 11.0pt;\u0026quot;\u0026gt;Manage multiple tasks independently and collaboratively using project management and account management skills\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;margin-top: 0; margin-bottom: 0; vertical-align: middle;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: \u0026#39;Helvetica Neue\u0026#39;; font-size: 11.0pt;\u0026quot;\u0026gt;Come up to speed quickly, learn continuously, and apply impeccable attention to detail to all tasks\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;Basic qualifications\u0026lt;/h3\u0026gt;\n\u0026lt;ul style=\u0026quot;margin-top: 0in; margin-bottom: 0in;\u0026quot; type=\u0026quot;disc\u0026quot;\u0026gt;\n\u0026lt;li style=\u0026quot;margin-top: 0; margin-bottom: 0; vertical-align: middle;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: \u0026#39;Helvetica Neue\u0026#39;; font-size: 11.0pt;\u0026quot;\u0026gt;5+ years of pre-sales experience\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;margin-top: 0; margin-bottom: 0; vertical-align: middle;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: \u0026#39;Helvetica Neue\u0026#39;; font-size: 11.0pt;\u0026quot;\u0026gt;Bachelor\u0026#39;s degree or higher, preferably in a technical field\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;margin-top: 0; margin-bottom: 0; vertical-align: middle;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: \u0026#39;Helvetica Neue\u0026#39;; font-size: 11.0pt;\u0026quot;\u0026gt;Ability to do basic scripting (Java, PHP, Ruby, Perl) and a fundamental knowledge of Linux\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;margin-top: 0; margin-bottom: 0; vertical-align: middle;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: \u0026#39;Helvetica Neue\u0026#39;; font-size: 11.0pt;\u0026quot;\u0026gt;Experience selling SaaS in a fierce environment\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;margin-top: 0; margin-bottom: 0; vertical-align: middle;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: \u0026#39;Helvetica Neue\u0026#39;; font-size: 11.0pt;\u0026quot;\u0026gt;Strong communication skills to build and manage relationships with new and existing clients, with a focus on growth\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;margin-top: 0; margin-bottom: 0; vertical-align: middle;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: \u0026#39;Helvetica Neue\u0026#39;; font-size: 11.0pt;\u0026quot;\u0026gt;Demonstrable knowledge of IT monitoring tools or IT Operations\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;margin-top: 0; margin-bottom: 0; vertical-align: middle;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: \u0026#39;Helvetica Neue\u0026#39;; font-size: 11.0pt;\u0026quot;\u0026gt;Excellent at multi-tasking, self-driven, and able to work both independently and with cross-functional teams\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;margin-top: 0; margin-bottom: 0; vertical-align: middle;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: \u0026#39;Helvetica Neue\u0026#39;; font-size: 11.0pt;\u0026quot;\u0026gt;Ability to travel to customer sites as necessary\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;Preferred qualifications\u0026lt;/h3\u0026gt;\n\u0026lt;ul style=\u0026quot;margin-top: 0in; margin-bottom: 0in;\u0026quot; type=\u0026quot;disc\u0026quot;\u0026gt;\n\u0026lt;li style=\u0026quot;margin-top: 0; margin-bottom: 0; vertical-align: middle;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: \u0026#39;Helvetica Neue\u0026#39;; font-size: 11.0pt;\u0026quot;\u0026gt;Understanding of monitoring systems such as New Relic, Nagios, Zenoss, Splunk, ServiceNow, and Zabbix\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;margin-top: 0; margin-bottom: 0; vertical-align: middle;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: \u0026#39;Helvetica Neue\u0026#39;; font-size: 11.0pt;\u0026quot;\u0026gt;Familiarity and knowledge of PagerDuty\u0026#39;s space, or already being a fan of our product\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;margin-top: 0; margin-bottom: 0; vertical-align: middle;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: \u0026#39;Helvetica Neue\u0026#39;; font-size: 11.0pt;\u0026quot;\u0026gt;Experience in both enterprise and commercial sales\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty is a flexible, hybrid workplace. We embrace and encourage in-person working as an integral part of our culture. Both our employees and external research tells us that co-located collaboration strengthens connections, drives innovation, and accelerates learning.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The base salary range for this position is 144,000 - 197,200 USD. This role may also be eligible for bonus, commission, equity, and/or benefits.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our base salary ranges are determined by role, level, and location. The range, which is subject to change based on primary work location, reflects the minimum and maximum base salary we expect to pay newly hired employees for the position. Within the range, we determine pay for an individual based on a number of factors including market location, job-related knowledge, skills/competencies and experience.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Your recruiter can share more about the specific offerings for this role, as well as the salary range for your primary work location during the hiring process.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Hesitant to apply?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We encourage you to submit your resume even if you don\u0026#39;t meet every requirement. We value potential and consider each candidate\u0026#39;s full professional story. Whether you\u0026#39;re exploring a career change or taking your next step, we look forward to reviewing your application. If this just isn’t the right role or time - sign up for \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/jobalerts\u0026quot;\u0026gt;job alerts\u0026lt;/a\u0026gt;!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Where we work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty operates a hybrid work model with \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/locations\u0026quot;\u0026gt;offices\u0026lt;/a\u0026gt; in 8 major cities: Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. While we offer flexibility within our established locations, we \u0026lt;strong\u0026gt;cannot\u0026lt;/strong\u0026gt; employ candidates residing in:\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location restrictions: \u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;Australia:\u0026lt;/strong\u0026gt; Northern Territory, Queensland, South Australia, Tasmania, Western Australia\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;Canada:\u0026lt;/strong\u0026gt; Alberta, Manitoba, Newfoundland, Northwest Territories, Nunavut, PEI, Quebec, Saskatchewan, Yukon\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;United States:\u0026lt;/strong\u0026gt; Alaska, Hawaii, Iowa, Louisiana, Mississippi, Nebraska, New Mexico, Oklahoma, Rhode Island, South Dakota, West Virginia, Wyoming\u0026lt;br\u0026gt;\u0026lt;em\u0026gt;Candidates must reside in an eligible location, which vary by role.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;How we work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://careers.pagerduty.com/#values\u0026quot;\u0026gt;Our values\u0026lt;/a\u0026gt; guide how we support customers, collaborate with colleagues, develop products, and foster a culture of belonging. They define not just our actions, but what it means to be Dutonian.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;People Leaders at PagerDuty are responsible for creating high performance environments that drive accountability. PagerDuty has four key dimensions that define our Leadership Impact: Lead Self, Lead the Team, Lead the Business, and Lead the Future. Each dimension has three associated competencies to give leaders a shared language for guiding their development, career, promotion, and succession planning discussions. Our Manager Expectations serve as a practical guide for managers to understand their responsibilities, prioritize their efforts, and drive engagement and performance.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What we offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a global organization, our total rewards approach is competitive with industry standards and aligned with local laws and regulations. Learn more, including country-specific offerings, on our \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/global-benefits\u0026quot;\u0026gt;benefits site\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your package may include:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive salary\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comprehensive benefits package\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible work arrangements\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Company equity*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;ESPP (Employee Stock Purchase Program)*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Retirement or pension plan*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Generous paid vacation time\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid holidays and sick leave\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Dutonian Wellness Days \u0026amp;amp; HibernationDuty - companywide paid days off in addition to PTO\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid volunteer time off: 20 hours per year\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Company-wide hack weeks\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Mental wellness programs\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;*Eligibility may vary by role, region, and tenure\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About PagerDuty\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. The PagerDuty Operations Cloud is an AI-powered platform that empowers business resilience and drives operational efficiency for enterprises. With a generative AI assistant at its core, PagerDuty empowers teams to detect and resolve issues in real time, orchestrate complex workflows, and drive continuous improvement across their digital operations. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always-on digital experiences to modern businesses\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty is Great Place to Work-certified™, a Fortune Best Workplace for Millennials, a Fortune Best Medium Workplace, a Fortune Best Workplace in Technology, and a top rated product on TrustRadius and G2.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Go behind-the-scenes on our \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/home\u0026quot;\u0026gt;careers site\u0026lt;/a\u0026gt; and @pagerduty on Instagram.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Additional Information\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status. Your privacy is important to us. By submitting an application, you confirm that you have read and understand PagerDuty\u0026#39;s \u0026lt;a href=\u0026quot;https://www.pagerduty.com/privacy-policy/\u0026quot;\u0026gt;Privacy Policy\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email accommodation@pagerduty.com and we will work with you to meet your accessibility needs.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty uses the E-Verify employment verification program.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4012314004,"name":"Solutions Consulting","child_ids":[],"parent_id":4012303004}],"offices":[{"id":4005851004,"name":"Remote (USA)","location":null,"child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/pagerduty/jobs/6162484004","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"education":"education_required","internal_job_id":5204914004,"location":{"name":"Atlanta; Toronto"},"metadata":[{"id":14493121004,"name":"Stock Plan","value":null,"value_type":"single_select"}],"id":6162484004,"updated_at":"2026-09-09T12:21:55-04:00","requisition_id":"EFY27598","title":"Site Reliability Engineer I","company_name":"PagerDuty","first_published":"2026-09-01T18:14:00-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;PagerDuty, Inc. (NYSE: PD) is the global leader in AI-first digital operations. By automatically detecting, diagnosing, and remediating issues, the PagerDuty Platform orchestrates AI agents and automated workflows with context from over 750 integrations. Trusted by approximately two-thirds of the Fortune 100 and nearly half of the Fortune 500, PagerDuty is the industry standard for organizations scaling resilient, autonomous operations. Notable customers include Chipotle, Cloudflare, Docusign, Fox, Nvidia, Salesforce, Spotify, Zoom and more. We are growing rapidly and hiring top talent with leading AI skills across engineering, sales, product, marketing, and beyond as we build the leading digital operations platform.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;As a Site Reliability Engineer I on the Core Infrastructure team in our Atlanta office,\u0026lt;br\u0026gt;you\u0026#39;ll help build and operate the foundational infrastructure that powers PagerDuty\u0026#39;s\u0026lt;br\u0026gt;real-time digital operations platform. Our systems support millions of events and alerts\u0026lt;br\u0026gt;daily, enabling customers to detect, respond to, and resolve incidents quickly and\u0026lt;br\u0026gt;reliably.\u0026lt;br\u0026gt;You\u0026#39;ll work at the intersection of platform evolution and operational excellence, building\u0026lt;br\u0026gt;and evolving foundational network, compute, and ingress infrastructure while scaling\u0026lt;br\u0026gt;and hardening existing systems. Your work will directly impact the reliability, scalability,\u0026lt;br\u0026gt;and security of the services our customers rely on to keep their businesses running as\u0026lt;br\u0026gt;PagerDuty continues to grow across products, regions, and customer use cases.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;Key Responsibilities\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;br\u0026gt;● Support and improve foundational infrastructure, including networking, compute\u0026lt;br\u0026gt;platforms, Kubernetes clusters, and ingress/traffic management systems.\u0026lt;br\u0026gt;● Contribute to the reliability and scalability of PagerDuty\u0026#39;s core platform by\u0026lt;br\u0026gt;hardening existing systems and supporting the rollout of new infrastructure\u0026lt;br\u0026gt;capabilities.\u0026lt;br\u0026gt;● Participate in agile rituals (standups, planning, retros) and communicate\u0026lt;br\u0026gt;progress/risks early\u0026lt;br\u0026gt;● You stay current on technical trends to suggest innovative tools and approaches\u0026lt;br\u0026gt;to interesting problems\u0026lt;br\u0026gt;● Monitor system health using metrics, logs, and alerts, and participate in 24/7\u0026lt;br\u0026gt;on-call rotations to help detect, respond to, and resolve incidents.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;Basic Qualifications\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;br\u0026gt;● 0 to 1+ years of experience in Site Reliability Engineering, DevOps, or Platform\u0026lt;br\u0026gt;Engineering roles\u0026lt;br\u0026gt;● Hands-on experience operating Linux-based systems in production\u0026lt;br\u0026gt;environments\u0026lt;br\u0026gt;● Working knowledge of networking fundamentals, such as load balancing, DNS,\u0026lt;br\u0026gt;TLS, and ingress traffic flow\u0026lt;br\u0026gt;● Experience with container orchestration (e.g., EKS, Kubernetes)\u0026lt;br\u0026gt;● Experience working on cloud-native infrastructure (e.g., AWS, GCP, Azure),\u0026lt;br\u0026gt;including networking and compute concepts\u0026lt;br\u0026gt;● Proficiency in at least one programming language (e.g., Python, Ruby, Go, etc.)\u0026lt;br\u0026gt;● Experience with Infrastructure as Code (e.g., Terraform, CloudFormation)\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Preferred Qualifications\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;● Experience with AWS cloud networking concepts such as VPCs, subnets,\u0026lt;br\u0026gt;routing, security groups, and load balancers\u0026lt;br\u0026gt;● Experience operating or contributing to production Kubernetes platforms (e.g.,\u0026lt;br\u0026gt;EKS), including cluster upgrades, networking, or ingress configuration\u0026lt;br\u0026gt;● Experience with monitoring, observability, and logging platforms (e.g., DataDog,\u0026lt;br\u0026gt;New Relic, SumoLogic, Splunk, Prometheus, Grafana)\u0026lt;br\u0026gt;● Familiarity with service meshes, ingress controllers, or API gateways (e.g.,\u0026lt;br\u0026gt;Envoy, Istio, NGINX)\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;Salary Range:\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/strong\u0026gt;$98,000 to $148,500\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Hesitant to apply?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We encourage you to submit your resume even if you don\u0026#39;t meet every requirement. We value potential and consider each candidate\u0026#39;s full professional story. Whether you\u0026#39;re exploring a career change or taking your next step, we look forward to reviewing your application. If this just isn’t the right role or time - sign up for \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/jobalerts\u0026quot;\u0026gt;job alerts\u0026lt;/a\u0026gt;!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Where we work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty operates a hybrid work model with \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/locations\u0026quot;\u0026gt;offices\u0026lt;/a\u0026gt; in 8 major cities: Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. While we offer flexibility within our established locations, we \u0026lt;strong\u0026gt;cannot\u0026lt;/strong\u0026gt; employ candidates residing in:\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location restrictions: \u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;Australia:\u0026lt;/strong\u0026gt; Northern Territory, Queensland, South Australia, Tasmania, Western Australia\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;Canada:\u0026lt;/strong\u0026gt; Alberta, Manitoba, Newfoundland, Northwest Territories, Nunavut, PEI, Quebec, Saskatchewan, Yukon\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;United States:\u0026lt;/strong\u0026gt; Alaska, Hawaii, Iowa, Louisiana, Mississippi, Nebraska, New Mexico, Oklahoma, Rhode Island, South Dakota, West Virginia, Wyoming\u0026lt;br\u0026gt;\u0026lt;em\u0026gt;Candidates must reside in an eligible location, which vary by role.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;How we work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://careers.pagerduty.com/#values\u0026quot;\u0026gt;Our values\u0026lt;/a\u0026gt; guide how we support customers, collaborate with colleagues, develop products, and foster a culture of belonging. They define not just our actions, but what it means to be Dutonian.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;People Leaders at PagerDuty are responsible for creating high performance environments that drive accountability. PagerDuty has four key dimensions that define our Leadership Impact: Lead Self, Lead the Team, Lead the Business, and Lead the Future. Each dimension has three associated competencies to give leaders a shared language for guiding their development, career, promotion, and succession planning discussions. Our Manager Expectations serve as a practical guide for managers to understand their responsibilities, prioritize their efforts, and drive engagement and performance.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What we offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a global organization, our total rewards approach is competitive with industry standards and aligned with local laws and regulations. Learn more, including country-specific offerings, on our \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/global-benefits\u0026quot;\u0026gt;benefits site\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your package may include:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive salary\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comprehensive benefits package\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible work arrangements\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Company equity*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;ESPP (Employee Stock Purchase Program)*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Retirement or pension plan*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Generous paid vacation time\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid holidays and sick leave\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Dutonian Wellness Days \u0026amp;amp; HibernationDuty - companywide paid days off in addition to PTO\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid volunteer time off: 20 hours per year\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Company-wide hack weeks\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Mental wellness programs\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;*Eligibility may vary by role, region, and tenure\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About PagerDuty\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. The PagerDuty Operations Cloud is an AI-powered platform that empowers business resilience and drives operational efficiency for enterprises. With a generative AI assistant at its core, PagerDuty empowers teams to detect and resolve issues in real time, orchestrate complex workflows, and drive continuous improvement across their digital operations. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always-on digital experiences to modern businesses\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty is Great Place to Work-certified™, a Fortune Best Workplace for Millennials, a Fortune Best Medium Workplace, a Fortune Best Workplace in Technology, and a top rated product on TrustRadius and G2.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Go behind-the-scenes on our \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/home\u0026quot;\u0026gt;careers site\u0026lt;/a\u0026gt; and @pagerduty on Instagram.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Additional Information\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status. Your privacy is important to us. By submitting an application, you confirm that you have read and understand PagerDuty\u0026#39;s \u0026lt;a href=\u0026quot;https://www.pagerduty.com/privacy-policy/\u0026quot;\u0026gt;Privacy Policy\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email accommodation@pagerduty.com and we will work with you to meet your accessibility needs.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty uses the E-Verify employment verification program.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4012358004,"name":"Software Engineers","child_ids":[],"parent_id":4012353004}],"offices":[{"id":4005842004,"name":"Atlanta","location":"Atlanta, Georgia, United States","child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/pagerduty/jobs/6162595004","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5204920004,"location":{"name":"Atlanta"},"metadata":[{"id":14493121004,"name":"Stock Plan","value":null,"value_type":"single_select"}],"id":6162595004,"updated_at":"2026-09-01T18:15:28-04:00","requisition_id":"EFY27599","title":"Site Reliability Engineer II","company_name":"PagerDuty","first_published":"2026-09-01T17:57:16-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;PagerDuty, Inc. (NYSE: PD) is the global leader in AI-first digital operations. By automatically detecting, diagnosing, and remediating issues, the PagerDuty Platform orchestrates AI agents and automated workflows with context from over 750 integrations. Trusted by approximately two-thirds of the Fortune 100 and nearly half of the Fortune 500, PagerDuty is the industry standard for organizations scaling resilient, autonomous operations. Notable customers include Chipotle, Cloudflare, Docusign, Fox, Nvidia, Salesforce, Spotify, Zoom and more. We are growing rapidly and hiring top talent with leading AI skills across engineering, sales, product, marketing, and beyond as we build the leading digital operations platform.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;As a Site Reliability Engineer II on the Core Infrastructure team in our Atlanta office,\u0026lt;br\u0026gt;you\u0026#39;ll help build and operate the foundational infrastructure that powers PagerDuty\u0026#39;s\u0026lt;br\u0026gt;real-time digital operations platform. Our systems support millions of events and alerts\u0026lt;br\u0026gt;daily, enabling customers to detect, respond to, and resolve incidents quickly and\u0026lt;br\u0026gt;reliably.\u0026lt;br\u0026gt;You\u0026#39;ll work at the intersection of platform evolution and operational excellence, building\u0026lt;br\u0026gt;and evolving foundational network, compute, and ingress infrastructure while scaling\u0026lt;br\u0026gt;and hardening existing systems. Your work will directly impact the reliability, scalability,\u0026lt;br\u0026gt;and security of the services our customers rely on to keep their businesses running as\u0026lt;br\u0026gt;PagerDuty continues to grow across products, regions, and customer use cases.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;Key Responsibilities\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;br\u0026gt;● Support and improve foundational infrastructure, including networking, compute\u0026lt;br\u0026gt;platforms, Kubernetes clusters, and ingress/traffic management systems.\u0026lt;br\u0026gt;● Contribute to the reliability and scalability of PagerDuty\u0026#39;s core platform by\u0026lt;br\u0026gt;hardening existing systems and supporting the rollout of new infrastructure\u0026lt;br\u0026gt;capabilities.\u0026lt;br\u0026gt;● Participate in agile rituals (standups, planning, retros) and communicate\u0026lt;br\u0026gt;progress/risks early\u0026lt;br\u0026gt;● You stay current on technical trends to suggest innovative tools and approaches\u0026lt;br\u0026gt;to interesting problems\u0026lt;br\u0026gt;● Monitor system health using metrics, logs, and alerts, and participate in 24/7\u0026lt;br\u0026gt;on-call rotations to help detect, respond to, and resolve incidents.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;Basic Qualifications\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;br\u0026gt;● 3+ years of experience in Site Reliability Engineering, DevOps, or Platform\u0026lt;br\u0026gt;Engineering roles\u0026lt;br\u0026gt;● Hands-on experience operating Linux-based systems in production\u0026lt;br\u0026gt;environments\u0026lt;br\u0026gt;● Working knowledge of networking fundamentals, such as load balancing, DNS,\u0026lt;br\u0026gt;TLS, and ingress traffic flow\u0026lt;br\u0026gt;● Experience with container orchestration (e.g., EKS, Kubernetes)\u0026lt;br\u0026gt;● Experience working on cloud-native infrastructure (e.g., AWS, GCP, Azure),\u0026lt;br\u0026gt;including networking and compute concepts\u0026lt;br\u0026gt;● Proficiency in at least one programming language (e.g., Python, Ruby, Go, etc.)\u0026lt;br\u0026gt;● Experience with Infrastructure as Code (e.g., Terraform, CloudFormation)\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Preferred Qualifications\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;● Experience with AWS cloud networking concepts such as VPCs, subnets,\u0026lt;br\u0026gt;routing, security groups, and load balancers\u0026lt;br\u0026gt;● Experience operating or contributing to production Kubernetes platforms (e.g.,\u0026lt;br\u0026gt;EKS), including cluster upgrades, networking, or ingress configuration\u0026lt;br\u0026gt;● Experience with monitoring, observability, and logging platforms (e.g., DataDog,\u0026lt;br\u0026gt;New Relic, SumoLogic, Splunk, Prometheus, Grafana)\u0026lt;br\u0026gt;● Familiarity with service meshes, ingress controllers, or API gateways (e.g.,\u0026lt;br\u0026gt;Envoy, Istio, NGINX)\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;Salary Range:\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/strong\u0026gt;$113,000 to $171,600\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Hesitant to apply?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We encourage you to submit your resume even if you don\u0026#39;t meet every requirement. We value potential and consider each candidate\u0026#39;s full professional story. Whether you\u0026#39;re exploring a career change or taking your next step, we look forward to reviewing your application. If this just isn’t the right role or time - sign up for \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/jobalerts\u0026quot;\u0026gt;job alerts\u0026lt;/a\u0026gt;!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Where we work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty operates a hybrid work model with \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/locations\u0026quot;\u0026gt;offices\u0026lt;/a\u0026gt; in 8 major cities: Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. While we offer flexibility within our established locations, we \u0026lt;strong\u0026gt;cannot\u0026lt;/strong\u0026gt; employ candidates residing in:\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location restrictions: \u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;Australia:\u0026lt;/strong\u0026gt; Northern Territory, Queensland, South Australia, Tasmania, Western Australia\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;Canada:\u0026lt;/strong\u0026gt; Alberta, Manitoba, Newfoundland, Northwest Territories, Nunavut, PEI, Quebec, Saskatchewan, Yukon\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;United States:\u0026lt;/strong\u0026gt; Alaska, Hawaii, Iowa, Louisiana, Mississippi, Nebraska, New Mexico, Oklahoma, Rhode Island, South Dakota, West Virginia, Wyoming\u0026lt;br\u0026gt;\u0026lt;em\u0026gt;Candidates must reside in an eligible location, which vary by role.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;How we work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://careers.pagerduty.com/#values\u0026quot;\u0026gt;Our values\u0026lt;/a\u0026gt; guide how we support customers, collaborate with colleagues, develop products, and foster a culture of belonging. They define not just our actions, but what it means to be Dutonian.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;People Leaders at PagerDuty are responsible for creating high performance environments that drive accountability. PagerDuty has four key dimensions that define our Leadership Impact: Lead Self, Lead the Team, Lead the Business, and Lead the Future. Each dimension has three associated competencies to give leaders a shared language for guiding their development, career, promotion, and succession planning discussions. Our Manager Expectations serve as a practical guide for managers to understand their responsibilities, prioritize their efforts, and drive engagement and performance.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What we offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a global organization, our total rewards approach is competitive with industry standards and aligned with local laws and regulations. Learn more, including country-specific offerings, on our \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/global-benefits\u0026quot;\u0026gt;benefits site\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your package may include:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive salary\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comprehensive benefits package\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible work arrangements\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Company equity*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;ESPP (Employee Stock Purchase Program)*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Retirement or pension plan*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Generous paid vacation time\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid holidays and sick leave\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Dutonian Wellness Days \u0026amp;amp; HibernationDuty - companywide paid days off in addition to PTO\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid volunteer time off: 20 hours per year\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Company-wide hack weeks\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Mental wellness programs\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;*Eligibility may vary by role, region, and tenure\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About PagerDuty\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. The PagerDuty Operations Cloud is an AI-powered platform that empowers business resilience and drives operational efficiency for enterprises. With a generative AI assistant at its core, PagerDuty empowers teams to detect and resolve issues in real time, orchestrate complex workflows, and drive continuous improvement across their digital operations. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always-on digital experiences to modern businesses\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty is Great Place to Work-certified™, a Fortune Best Workplace for Millennials, a Fortune Best Medium Workplace, a Fortune Best Workplace in Technology, and a top rated product on TrustRadius and G2.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Go behind-the-scenes on our \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/home\u0026quot;\u0026gt;careers site\u0026lt;/a\u0026gt; and @pagerduty on Instagram.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Additional Information\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status. Your privacy is important to us. By submitting an application, you confirm that you have read and understand PagerDuty\u0026#39;s \u0026lt;a href=\u0026quot;https://www.pagerduty.com/privacy-policy/\u0026quot;\u0026gt;Privacy Policy\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email accommodation@pagerduty.com and we will work with you to meet your accessibility needs.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty uses the E-Verify employment verification program.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4012358004,"name":"Software Engineers","child_ids":[],"parent_id":4012353004}],"offices":[{"id":4005842004,"name":"Atlanta","location":"Atlanta, Georgia, United States","child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/pagerduty/jobs/6141657004","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5199174004,"location":{"name":"San Francisco"},"metadata":[{"id":14493121004,"name":"Stock Plan","value":null,"value_type":"single_select"}],"id":6141657004,"updated_at":"2026-08-17T17:11:25-04:00","requisition_id":"EFY27579","title":"Solutions Consultant II","company_name":"PagerDuty","first_published":"2026-08-17T17:11:25-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;PagerDuty, Inc. (NYSE: PD) is the global leader in AI-first digital operations. By automatically detecting, diagnosing, and remediating issues, the PagerDuty Platform orchestrates AI agents and automated workflows with context from over 750 integrations. Trusted by approximately two-thirds of the Fortune 100 and nearly half of the Fortune 500, PagerDuty is the industry standard for organizations scaling resilient, autonomous operations. Notable customers include Chipotle, Cloudflare, Docusign, Fox, Nvidia, Salesforce, Spotify, Zoom and more. We are growing rapidly and hiring top talent with leading AI skills across engineering, sales, product, marketing, and beyond as we build the leading digital operations platform.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p class=\u0026quot;font-claude-response-body break-words whitespace-normal\u0026quot;\u0026gt;We are seeking a technical and customer-focused\u0026lt;strong\u0026gt; Solutions Consultant II\u0026lt;/strong\u0026gt; to join our team. The Solutions Consultant II will partner with sales, product, and customer teams to build trusted relationships and help customers realize the value of PagerDuty\u0026#39;s Operations Cloud, acting as a consultant, technical salesperson, and product specialist throughout the sales cycle.\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;font-claude-response-body break-words whitespace-normal\u0026quot;\u0026gt;Day to day, you\u0026#39;ll independently own the Proof of Value process — from initial discovery through final presentation — and run workshop-style technical discovery sessions that translate customer needs into a clear path forward. You\u0026#39;ll deliver custom demos that tie technical solutions to business value while building relationships with technical champions inside each account. Across every interaction, you\u0026#39;ll translate complex concepts for audiences ranging from SREs and developers to business stakeholders, confidently navigating functional and competitive objections along the way.\u0026lt;/p\u0026gt;\n\u0026lt;h3 class=\u0026quot;p2\u0026quot;\u0026gt;Key Responsibilities\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li class=\u0026quot;p2\u0026quot;\u0026gt;Build technical champions at customer accounts through standalone meetings and conversations, working closely with AEs to identify and grow them.\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;p2\u0026quot;\u0026gt;Own the Proof of Value (POV) process end-to-end: identify the business case with the AE, scope use cases and success criteria, document deliverables and timelines, and deliver both technical and final POV presentations.\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;p2\u0026quot;\u0026gt;Conduct workshop meetings that include deep-dive technical discovery, tying the technical solution to business value, visualizing current and future states, and delivering recommendations.\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;p2\u0026quot;\u0026gt;Prepare and deliver custom demos tailored to unique customer pain points, partnering with automation engineers on complex scenarios.\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;p2\u0026quot;\u0026gt;Conduct lightweight Operations Cloud Lifecycle Assessments (OCLA) with customers.\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;p2\u0026quot;\u0026gt;Effectively converse and persuade at a technical level with practitioners (SREs, developers, MIMs), and handle functional and competitive objections.\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;p2\u0026quot;\u0026gt;Articulate PagerDuty\u0026#39;s differentiators relative to a customer\u0026#39;s current and future state, incorporating them into POVs and custom demonstrations.\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;p2\u0026quot;\u0026gt;Break down complex technical concepts and explain them clearly to audiences ranging from DevOps engineers to business stakeholders.\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;p2\u0026quot;\u0026gt;Maintain accurate notes and feedback in the CRM regarding customer input, both wins and losses.\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;p2\u0026quot;\u0026gt;Share best practices and reusable assets with other Solutions Consultants to improve the efficiency of the team.\u0026lt;span class=\u0026quot;s2\u0026quot;\u0026gt;This Role Requires\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3 class=\u0026quot;p3\u0026quot;\u0026gt;Requirements\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li class=\u0026quot;p3\u0026quot;\u0026gt;4–7 years of pre-sales (or post-sales technical) experience\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;p3\u0026quot;\u0026gt;Basic skills in a scripting/coding language (Bash, Python, or PowerShell)\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;p3\u0026quot;\u0026gt;Intermediate-level Linux/Windows working experience\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;p3\u0026quot;\u0026gt;Beginner-level experience working with cloud service infrastructure components (VMs, load balancers, security settings, identity management)\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;p3\u0026quot;\u0026gt;Strong communication skills to build and manage relationships with new and existing clients\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;p3\u0026quot;\u0026gt;Project management skills and the ability to come up to speed quickly on new products and processes\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;p3\u0026quot;\u0026gt;Experience selling SaaS solutions\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;p3\u0026quot;\u0026gt;Ability to travel to customer sites as necessary\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3 class=\u0026quot;p2\u0026quot;\u0026gt;Preferred Qualifications\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li class=\u0026quot;p4\u0026quot;\u0026gt;Bachelor\u0026#39;s degree or higher, preferably in a technical field\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;p4\u0026quot;\u0026gt;Experience with Observability, AIOPs, Automation, or IT Service Management tools\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;p4\u0026quot;\u0026gt;Experience in enterprise sales environments\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;p4\u0026quot;\u0026gt;A track record of staying current on SC processes to help drive team efficiency and productivity\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p style=\u0026quot;margin: 0in; font-family: \u0026#39;Helvetica Neue\u0026#39;; font-size: 11.0pt;\u0026quot;\u0026gt;The base salary range for this position is $120,000.00 - $150,000.00 USD. This role may also be eligible for bonus, commission, equity, and/or benefits.\u0026lt;/p\u0026gt;\n\u0026lt;p style=\u0026quot;margin: 0in; font-family: \u0026#39;Helvetica Neue\u0026#39;; font-size: 11.0pt;\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p style=\u0026quot;margin: 0in; font-family: \u0026#39;Helvetica Neue\u0026#39;; font-size: 11.0pt;\u0026quot;\u0026gt;Our base salary ranges are determined by role, level, and location. The range, which is subject to change based on primary work location, reflects the minimum and maximum base salary we expect to pay newly hired employees for the position. Within the range, we determine pay for an individual based on a number of factors including market location, job-related knowledge, skills/competencies and experience.\u0026lt;/p\u0026gt;\n\u0026lt;p style=\u0026quot;margin: 0in; font-family: \u0026#39;Helvetica Neue\u0026#39;; font-size: 11.0pt;\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p style=\u0026quot;margin: 0in; font-family: \u0026#39;Helvetica Neue\u0026#39;; font-size: 11.0pt;\u0026quot;\u0026gt;Your recruiter can share more about the specific offerings for this role, as well as the salary range for your primary work location during the hiring process.\u0026lt;/p\u0026gt;\n\u0026lt;p style=\u0026quot;margin: 0in; font-family: \u0026#39;Helvetica Neue\u0026#39;; font-size: 11.0pt;\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p style=\u0026quot;margin: 0in; font-family: \u0026#39;Helvetica Neue\u0026#39;; font-size: 11.0pt;\u0026quot;\u0026gt;PagerDuty is a flexible, hybrid workplace. We embrace and encourage in-person working as an integral part of our culture. Both our employees and external research tells us that co-located collaboration strengthens connections, drives innovation, and accelerates learning.\u0026lt;/p\u0026gt;\n\u0026lt;p style=\u0026quot;margin: 0in; font-family: \u0026#39;Helvetica Neue\u0026#39;; font-size: 11.0pt;\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p style=\u0026quot;margin: 0in; font-family: \u0026#39;Helvetica Neue\u0026#39;; font-size: 11.0pt;\u0026quot;\u0026gt;This role is expected to come into our San Francisco office \u0026lt;span style=\u0026quot;font-weight: bold;\u0026quot;\u0026gt;two times per week\u0026lt;/span\u0026gt;, so you can thrive in your new role and fully embrace being a Dutonian!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Hesitant to apply?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We encourage you to submit your resume even if you don\u0026#39;t meet every requirement. We value potential and consider each candidate\u0026#39;s full professional story. Whether you\u0026#39;re exploring a career change or taking your next step, we look forward to reviewing your application. If this just isn’t the right role or time - sign up for \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/jobalerts\u0026quot;\u0026gt;job alerts\u0026lt;/a\u0026gt;!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Where we work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty operates a hybrid work model with \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/locations\u0026quot;\u0026gt;offices\u0026lt;/a\u0026gt; in 8 major cities: Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. While we offer flexibility within our established locations, we \u0026lt;strong\u0026gt;cannot\u0026lt;/strong\u0026gt; employ candidates residing in:\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location restrictions: \u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;Australia:\u0026lt;/strong\u0026gt; Northern Territory, Queensland, South Australia, Tasmania, Western Australia\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;Canada:\u0026lt;/strong\u0026gt; Alberta, Manitoba, Newfoundland, Northwest Territories, Nunavut, PEI, Quebec, Saskatchewan, Yukon\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;United States:\u0026lt;/strong\u0026gt; Alaska, Hawaii, Iowa, Louisiana, Mississippi, Nebraska, New Mexico, Oklahoma, Rhode Island, South Dakota, West Virginia, Wyoming\u0026lt;br\u0026gt;\u0026lt;em\u0026gt;Candidates must reside in an eligible location, which vary by role.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;How we work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://careers.pagerduty.com/#values\u0026quot;\u0026gt;Our values\u0026lt;/a\u0026gt; guide how we support customers, collaborate with colleagues, develop products, and foster a culture of belonging. They define not just our actions, but what it means to be Dutonian.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;People Leaders at PagerDuty are responsible for creating high performance environments that drive accountability. PagerDuty has four key dimensions that define our Leadership Impact: Lead Self, Lead the Team, Lead the Business, and Lead the Future. Each dimension has three associated competencies to give leaders a shared language for guiding their development, career, promotion, and succession planning discussions. Our Manager Expectations serve as a practical guide for managers to understand their responsibilities, prioritize their efforts, and drive engagement and performance.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What we offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a global organization, our total rewards approach is competitive with industry standards and aligned with local laws and regulations. Learn more, including country-specific offerings, on our \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/global-benefits\u0026quot;\u0026gt;benefits site\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your package may include:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive salary\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comprehensive benefits package\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible work arrangements\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Company equity*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;ESPP (Employee Stock Purchase Program)*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Retirement or pension plan*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Generous paid vacation time\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid holidays and sick leave\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Dutonian Wellness Days \u0026amp;amp; HibernationDuty - companywide paid days off in addition to PTO\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid volunteer time off: 20 hours per year\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Company-wide hack weeks\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Mental wellness programs\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;*Eligibility may vary by role, region, and tenure\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About PagerDuty\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. The PagerDuty Operations Cloud is an AI-powered platform that empowers business resilience and drives operational efficiency for enterprises. With a generative AI assistant at its core, PagerDuty empowers teams to detect and resolve issues in real time, orchestrate complex workflows, and drive continuous improvement across their digital operations. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always-on digital experiences to modern businesses\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty is Great Place to Work-certified™, a Fortune Best Workplace for Millennials, a Fortune Best Medium Workplace, a Fortune Best Workplace in Technology, and a top rated product on TrustRadius and G2.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Go behind-the-scenes on our \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/home\u0026quot;\u0026gt;careers site\u0026lt;/a\u0026gt; and @pagerduty on Instagram.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Additional Information\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status. Your privacy is important to us. By submitting an application, you confirm that you have read and understand PagerDuty\u0026#39;s \u0026lt;a href=\u0026quot;https://www.pagerduty.com/privacy-policy/\u0026quot;\u0026gt;Privacy Policy\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email accommodation@pagerduty.com and we will work with you to meet your accessibility needs.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty uses the E-Verify employment verification program.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4012303004,"name":"Sales","child_ids":[4012321004,4012314004,4012315004,4012320004,4012316004,4012319004,4012317004,4012318004,4012313004],"parent_id":null}],"offices":[{"id":4005840004,"name":"San Francisco","location":"San Francisco, California, United States","child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/pagerduty/jobs/6186227004","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5212351004,"location":{"name":"Remote (USA)"},"metadata":[{"id":14493121004,"name":"Stock Plan","value":null,"value_type":"single_select"}],"id":6186227004,"updated_at":"2026-09-11T10:17:50-04:00","requisition_id":"EFY27610","title":"Territory Executive - Illinois","company_name":"PagerDuty","first_published":"2026-09-11T10:17:50-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;PagerDuty, Inc. (NYSE: PD) is the global leader in AI-first digital operations. By automatically detecting, diagnosing, and remediating issues, the PagerDuty Platform orchestrates AI agents and automated workflows with context from over 750 integrations. Trusted by approximately two-thirds of the Fortune 100 and nearly half of the Fortune 500, PagerDuty is the industry standard for organizations scaling resilient, autonomous operations. Notable customers include Chipotle, Cloudflare, Docusign, Fox, Nvidia, Salesforce, Spotify, Zoom and more. We are growing rapidly and hiring top talent with leading AI skills across engineering, sales, product, marketing, and beyond as we build the leading digital operations platform.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;PagerDuty is seeking a Territory Executive (TE) to join our dynamic, customer-focused team! As a Territory Executive, you will own a defined territory of mid-sized customer accounts with significant expansion potential. You will combine strategic account management with consultative selling to drive growth, deepen executive relationships, and expand adoption of PagerDuty’s Operations Cloud. This is an exciting opportunity to accelerate PagerDuty’s footprint in high-growth accounts by engaging directly with C-level stakeholders and delivering measurable business outcomes.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The ideal candidate is a strategic seller who thrives in fast-paced environments, excels at executive engagement, and has a proven track record of driving multi-product growth within existing customer portfolios.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;KEY RESPONSIBILITIES\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Drive growth within a defined territory by expanding revenue in existing mid-sized accounts through upsell and cross-sell motions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build and sustain relationships with C-level executives and key decision-makers through consultative, in-person engagement.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop and execute territory and account plans that identify expansion opportunities, competitive risks, and customer priorities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Champion the adoption of PagerDuty’s Operations Cloud to deliver tangible value and expand platform usage.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Accurately forecast and manage your sales pipeline using Salesforce and the MEDDICC qualification framework.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate cross-functionally with Solution Consultants, Customer Success Managers, Renewal Managers, and Product teams to ensure a seamless customer experience.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;BASIC QUALIFICATIONS\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;3-5 years of experience in B2B sales, account management, or expansion-selling roles within SaaS or enterprise software.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven success in meeting or exceeding quota within a defined territory.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated ability to sell to and influence C-level executives and technical stakeholders.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficiency using Salesforce (SFDC) for pipeline management and forecasting.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bachelor’s degree or equivalent experience.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;PREFERRED QUALIFICATIONS\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience applying MEDDICC and Command of the Message (COM) methodologies in complex sales cycles.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong understanding of multi-product SaaS sales motions and consultative selling at the enterprise level.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience selling into high-growth or high-potential accounts across AMER, EMEA, APAC, or Public Sector verticals.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with Operations Cloud or DevOps environments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Results-oriented mindset with exceptional collaboration, negotiation, and presentation skills.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;The base salary range for this position is 105,000 - 126,500 USD. This role may also be eligible for bonus, commission, equity, and/or benefits.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our base salary ranges are determined by role, level, and location. The range, which is subject to change based on primary work location, reflects the minimum and maximum base salary we expect to pay newly hired employees for the position. Within the range, we determine pay for an individual based on a number of factors including market location, job-related knowledge, skills/competencies and experience.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Your recruiter can share more about the specific offerings for this role, as well as the salary range for your primary work location during the hiring process.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Hesitant to apply?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We encourage you to submit your resume even if you don\u0026#39;t meet every requirement. We value potential and consider each candidate\u0026#39;s full professional story. Whether you\u0026#39;re exploring a career change or taking your next step, we look forward to reviewing your application. If this just isn’t the right role or time - sign up for \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/jobalerts\u0026quot;\u0026gt;job alerts\u0026lt;/a\u0026gt;!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Where we work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty operates a hybrid work model with \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/locations\u0026quot;\u0026gt;offices\u0026lt;/a\u0026gt; in 8 major cities: Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. While we offer flexibility within our established locations, we \u0026lt;strong\u0026gt;cannot\u0026lt;/strong\u0026gt; employ candidates residing in:\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location restrictions: \u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;Australia:\u0026lt;/strong\u0026gt; Northern Territory, Queensland, South Australia, Tasmania, Western Australia\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;Canada:\u0026lt;/strong\u0026gt; Alberta, Manitoba, Newfoundland, Northwest Territories, Nunavut, PEI, Quebec, Saskatchewan, Yukon\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;United States:\u0026lt;/strong\u0026gt; Alaska, Hawaii, Iowa, Louisiana, Mississippi, Nebraska, New Mexico, Oklahoma, Rhode Island, South Dakota, West Virginia, Wyoming\u0026lt;br\u0026gt;\u0026lt;em\u0026gt;Candidates must reside in an eligible location, which vary by role.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;How we work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://careers.pagerduty.com/#values\u0026quot;\u0026gt;Our values\u0026lt;/a\u0026gt; guide how we support customers, collaborate with colleagues, develop products, and foster a culture of belonging. They define not just our actions, but what it means to be Dutonian.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;People Leaders at PagerDuty are responsible for creating high performance environments that drive accountability. PagerDuty has four key dimensions that define our Leadership Impact: Lead Self, Lead the Team, Lead the Business, and Lead the Future. Each dimension has three associated competencies to give leaders a shared language for guiding their development, career, promotion, and succession planning discussions. Our Manager Expectations serve as a practical guide for managers to understand their responsibilities, prioritize their efforts, and drive engagement and performance.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What we offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a global organization, our total rewards approach is competitive with industry standards and aligned with local laws and regulations. Learn more, including country-specific offerings, on our \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/global-benefits\u0026quot;\u0026gt;benefits site\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your package may include:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive salary\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comprehensive benefits package\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible work arrangements\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Company equity*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;ESPP (Employee Stock Purchase Program)*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Retirement or pension plan*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Generous paid vacation time\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid holidays and sick leave\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Dutonian Wellness Days \u0026amp;amp; HibernationDuty - companywide paid days off in addition to PTO\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid volunteer time off: 20 hours per year\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Company-wide hack weeks\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Mental wellness programs\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;*Eligibility may vary by role, region, and tenure\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About PagerDuty\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. The PagerDuty Operations Cloud is an AI-powered platform that empowers business resilience and drives operational efficiency for enterprises. With a generative AI assistant at its core, PagerDuty empowers teams to detect and resolve issues in real time, orchestrate complex workflows, and drive continuous improvement across their digital operations. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always-on digital experiences to modern businesses\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty is Great Place to Work-certified™, a Fortune Best Workplace for Millennials, a Fortune Best Medium Workplace, a Fortune Best Workplace in Technology, and a top rated product on TrustRadius and G2.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Go behind-the-scenes on our \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/home\u0026quot;\u0026gt;careers site\u0026lt;/a\u0026gt; and @pagerduty on Instagram.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Additional Information\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status. Your privacy is important to us. By submitting an application, you confirm that you have read and understand PagerDuty\u0026#39;s \u0026lt;a href=\u0026quot;https://www.pagerduty.com/privacy-policy/\u0026quot;\u0026gt;Privacy Policy\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email accommodation@pagerduty.com and we will work with you to meet your accessibility needs.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty uses the E-Verify employment verification program.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4012303004,"name":"Sales","child_ids":[4012321004,4012314004,4012315004,4012320004,4012316004,4012319004,4012317004,4012318004,4012313004],"parent_id":null}],"offices":[{"id":4005851004,"name":"Remote (USA)","location":null,"child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/pagerduty/jobs/6184769004","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5211938004,"location":{"name":"Remote (USA - San Francisco, CA)"},"metadata":[{"id":14493121004,"name":"Stock Plan","value":null,"value_type":"single_select"}],"id":6184769004,"updated_at":"2026-09-11T10:34:29-04:00","requisition_id":"EFY27605","title":"Territory Executive - San Francisco","company_name":"PagerDuty","first_published":"2026-09-11T10:34:29-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;PagerDuty, Inc. (NYSE: PD) is the global leader in AI-first digital operations. By automatically detecting, diagnosing, and remediating issues, the PagerDuty Platform orchestrates AI agents and automated workflows with context from over 750 integrations. Trusted by approximately two-thirds of the Fortune 100 and nearly half of the Fortune 500, PagerDuty is the industry standard for organizations scaling resilient, autonomous operations. Notable customers include Chipotle, Cloudflare, Docusign, Fox, Nvidia, Salesforce, Spotify, Zoom and more. We are growing rapidly and hiring top talent with leading AI skills across engineering, sales, product, marketing, and beyond as we build the leading digital operations platform.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;PagerDuty is seeking a Territory Executive (TE) to join our dynamic, customer-focused team! As a Territory Executive, you will own a defined territory of mid-sized customer accounts with significant expansion potential. You will combine strategic account management with consultative selling to drive growth, deepen executive relationships, and expand adoption of PagerDuty’s Operations Cloud. This is an exciting opportunity to accelerate PagerDuty’s footprint in high-growth accounts by engaging directly with C-level stakeholders and delivering measurable business outcomes.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The ideal candidate is a strategic seller who thrives in fast-paced environments, excels at executive engagement, and has a proven track record of driving multi-product growth within existing customer portfolios.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;KEY RESPONSIBILITIES\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Drive growth within a defined territory by expanding revenue in existing mid-sized accounts through upsell and cross-sell motions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build and sustain relationships with C-level executives and key decision-makers through consultative, in-person engagement.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop and execute territory and account plans that identify expansion opportunities, competitive risks, and customer priorities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Champion the adoption of PagerDuty’s Operations Cloud to deliver tangible value and expand platform usage.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Accurately forecast and manage your sales pipeline using Salesforce and the MEDDICC qualification framework.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate cross-functionally with Solution Consultants, Customer Success Managers, Renewal Managers, and Product teams to ensure a seamless customer experience.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;BASIC QUALIFICATIONS\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;3-5 years of experience in B2B sales, account management, or expansion-selling roles within SaaS or enterprise software.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven success in meeting or exceeding quota within a defined territory.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated ability to sell to and influence C-level executives and technical stakeholders.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficiency using Salesforce (SFDC) for pipeline management and forecasting.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bachelor’s degree or equivalent experience.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;PREFERRED QUALIFICATIONS\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience applying MEDDICC and Command of the Message (COM) methodologies in complex sales cycles.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong understanding of multi-product SaaS sales motions and consultative selling at the enterprise level.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience selling into high-growth or high-potential accounts across AMER, EMEA, APAC, or Public Sector verticals.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with Operations Cloud or DevOps environments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Results-oriented mindset with exceptional collaboration, negotiation, and presentation skills.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;The base salary range for this position is 105,000 - 126,500 USD. This role may also be eligible for bonus, commission, equity, and/or benefits.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our base salary ranges are determined by role, level, and location. The range, which is subject to change based on primary work location, reflects the minimum and maximum base salary we expect to pay newly hired employees for the position. Within the range, we determine pay for an individual based on a number of factors including market location, job-related knowledge, skills/competencies and experience.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Your recruiter can share more about the specific offerings for this role, as well as the salary range for your primary work location during the hiring process.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Hesitant to apply?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We encourage you to submit your resume even if you don\u0026#39;t meet every requirement. We value potential and consider each candidate\u0026#39;s full professional story. Whether you\u0026#39;re exploring a career change or taking your next step, we look forward to reviewing your application. If this just isn’t the right role or time - sign up for \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/jobalerts\u0026quot;\u0026gt;job alerts\u0026lt;/a\u0026gt;!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Where we work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty operates a hybrid work model with \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/locations\u0026quot;\u0026gt;offices\u0026lt;/a\u0026gt; in 8 major cities: Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. While we offer flexibility within our established locations, we \u0026lt;strong\u0026gt;cannot\u0026lt;/strong\u0026gt; employ candidates residing in:\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location restrictions: \u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;Australia:\u0026lt;/strong\u0026gt; Northern Territory, Queensland, South Australia, Tasmania, Western Australia\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;Canada:\u0026lt;/strong\u0026gt; Alberta, Manitoba, Newfoundland, Northwest Territories, Nunavut, PEI, Quebec, Saskatchewan, Yukon\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;United States:\u0026lt;/strong\u0026gt; Alaska, Hawaii, Iowa, Louisiana, Mississippi, Nebraska, New Mexico, Oklahoma, Rhode Island, South Dakota, West Virginia, Wyoming\u0026lt;br\u0026gt;\u0026lt;em\u0026gt;Candidates must reside in an eligible location, which vary by role.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;How we work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://careers.pagerduty.com/#values\u0026quot;\u0026gt;Our values\u0026lt;/a\u0026gt; guide how we support customers, collaborate with colleagues, develop products, and foster a culture of belonging. They define not just our actions, but what it means to be Dutonian.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;People Leaders at PagerDuty are responsible for creating high performance environments that drive accountability. PagerDuty has four key dimensions that define our Leadership Impact: Lead Self, Lead the Team, Lead the Business, and Lead the Future. Each dimension has three associated competencies to give leaders a shared language for guiding their development, career, promotion, and succession planning discussions. Our Manager Expectations serve as a practical guide for managers to understand their responsibilities, prioritize their efforts, and drive engagement and performance.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What we offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a global organization, our total rewards approach is competitive with industry standards and aligned with local laws and regulations. Learn more, including country-specific offerings, on our \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/global-benefits\u0026quot;\u0026gt;benefits site\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your package may include:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive salary\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comprehensive benefits package\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible work arrangements\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Company equity*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;ESPP (Employee Stock Purchase Program)*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Retirement or pension plan*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Generous paid vacation time\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid holidays and sick leave\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Dutonian Wellness Days \u0026amp;amp; HibernationDuty - companywide paid days off in addition to PTO\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid volunteer time off: 20 hours per year\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Company-wide hack weeks\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Mental wellness programs\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;*Eligibility may vary by role, region, and tenure\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About PagerDuty\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. The PagerDuty Operations Cloud is an AI-powered platform that empowers business resilience and drives operational efficiency for enterprises. With a generative AI assistant at its core, PagerDuty empowers teams to detect and resolve issues in real time, orchestrate complex workflows, and drive continuous improvement across their digital operations. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always-on digital experiences to modern businesses\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty is Great Place to Work-certified™, a Fortune Best Workplace for Millennials, a Fortune Best Medium Workplace, a Fortune Best Workplace in Technology, and a top rated product on TrustRadius and G2.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Go behind-the-scenes on our \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/home\u0026quot;\u0026gt;careers site\u0026lt;/a\u0026gt; and @pagerduty on Instagram.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Additional Information\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status. Your privacy is important to us. By submitting an application, you confirm that you have read and understand PagerDuty\u0026#39;s \u0026lt;a href=\u0026quot;https://www.pagerduty.com/privacy-policy/\u0026quot;\u0026gt;Privacy Policy\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email accommodation@pagerduty.com and we will work with you to meet your accessibility needs.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty uses the E-Verify employment verification program.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4012303004,"name":"Sales","child_ids":[4012321004,4012314004,4012315004,4012320004,4012316004,4012319004,4012317004,4012318004,4012313004],"parent_id":null}],"offices":[{"id":4005840004,"name":"San Francisco","location":"San Francisco, California, United States","child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/pagerduty/jobs/5707881004","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":null,"location":{"name":"Remote (USA)"},"metadata":[{"id":14493121004,"name":"Stock Plan","value":null,"value_type":"single_select"}],"id":5707881004,"updated_at":"2026-08-17T01:36:48-04:00","requisition_id":null,"title":"Territory Executive (US)","company_name":"PagerDuty","first_published":"2025-11-13T15:08:00-05:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;PagerDuty, Inc. (NYSE: PD) is the global leader in AI-first digital operations. By automatically detecting, diagnosing, and remediating issues, the PagerDuty Platform orchestrates AI agents and automated workflows with context from over 750 integrations. Trusted by approximately two-thirds of the Fortune 100 and nearly half of the Fortune 500, PagerDuty is the industry standard for organizations scaling resilient, autonomous operations. Notable customers include Chipotle, Cloudflare, Docusign, Fox, Nvidia, Salesforce, Spotify, Zoom and more. We are growing rapidly and hiring top talent with leading AI skills across engineering, sales, product, marketing, and beyond as we build the leading digital operations platform.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;PagerDuty is seeking a Territory Executive (TE) to join our dynamic, customer-focused team! As a Territory Executive, you will own a defined territory of mid-sized customer accounts with significant expansion potential. You will combine strategic account management with consultative selling to drive growth, deepen executive relationships, and expand adoption of PagerDuty’s Operations Cloud. This is an exciting opportunity to accelerate PagerDuty’s footprint in high-growth accounts by engaging directly with C-level stakeholders and delivering measurable business outcomes.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The ideal candidate is a strategic seller who thrives in fast-paced environments, excels at executive engagement, and has a proven track record of driving multi-product growth within existing customer portfolios.\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;KEY RESPONSIBILITIES\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Drive growth within a defined territory by expanding revenue in existing mid-sized accounts through upsell and cross-sell motions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build and sustain relationships with C-level executives and key decision-makers through consultative, in-person engagement.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop and execute territory and account plans that identify expansion opportunities, competitive risks, and customer priorities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Champion the adoption of PagerDuty’s Operations Cloud to deliver tangible value and expand platform usage.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Accurately forecast and manage your sales pipeline using Salesforce and the MEDDICC qualification framework.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate cross-functionally with Solution Consultants, Customer Success Managers, Renewal Managers, and Product teams to ensure a seamless customer experience.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;BASIC QUALIFICATIONS\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;7+ years of experience in B2B sales, account management, or expansion-selling roles within SaaS or enterprise software.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven success in meeting or exceeding quota within a defined territory.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated ability to sell to and influence C-level executives and technical stakeholders.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficiency using Salesforce (SFDC) for pipeline management and forecasting.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bachelor’s degree or equivalent experience.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;PREFERRED QUALIFICATIONS\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Prior enterprise sales expertise leveraging MEDDPICC \u0026amp;amp; Value Selling.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong understanding of multi-product SaaS sales motions and consultative selling at the enterprise level.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience selling into high-growth or high-potential accounts across AMER, EMEA, APAC, or Public Sector verticals.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with Operations Cloud or DevOps environments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Results-oriented mindset with exceptional collaboration, negotiation, and presentation skills.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Hesitant to apply?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We encourage you to submit your resume even if you don\u0026#39;t meet every requirement. We value potential and consider each candidate\u0026#39;s full professional story. Whether you\u0026#39;re exploring a career change or taking your next step, we look forward to reviewing your application. If this just isn’t the right role or time - sign up for \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/jobalerts\u0026quot;\u0026gt;job alerts\u0026lt;/a\u0026gt;!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Where we work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty operates a hybrid work model with \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/locations\u0026quot;\u0026gt;offices\u0026lt;/a\u0026gt; in 8 major cities: Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. While we offer flexibility within our established locations, we \u0026lt;strong\u0026gt;cannot\u0026lt;/strong\u0026gt; employ candidates residing in:\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location restrictions: \u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;Australia:\u0026lt;/strong\u0026gt; Northern Territory, Queensland, South Australia, Tasmania, Western Australia\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;Canada:\u0026lt;/strong\u0026gt; Alberta, Manitoba, Newfoundland, Northwest Territories, Nunavut, PEI, Quebec, Saskatchewan, Yukon\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;United States:\u0026lt;/strong\u0026gt; Alaska, Hawaii, Iowa, Louisiana, Mississippi, Nebraska, New Mexico, Oklahoma, Rhode Island, South Dakota, West Virginia, Wyoming\u0026lt;br\u0026gt;\u0026lt;em\u0026gt;Candidates must reside in an eligible location, which vary by role.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;How we work\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://careers.pagerduty.com/#values\u0026quot;\u0026gt;Our values\u0026lt;/a\u0026gt; guide how we support customers, collaborate with colleagues, develop products, and foster a culture of belonging. They define not just our actions, but what it means to be Dutonian.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;People Leaders at PagerDuty are responsible for creating high performance environments that drive accountability. PagerDuty has four key dimensions that define our Leadership Impact: Lead Self, Lead the Team, Lead the Business, and Lead the Future. Each dimension has three associated competencies to give leaders a shared language for guiding their development, career, promotion, and succession planning discussions. Our Manager Expectations serve as a practical guide for managers to understand their responsibilities, prioritize their efforts, and drive engagement and performance.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What we offer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a global organization, our total rewards approach is competitive with industry standards and aligned with local laws and regulations. Learn more, including country-specific offerings, on our \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/global-benefits\u0026quot;\u0026gt;benefits site\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your package may include:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive salary\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comprehensive benefits package\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible work arrangements\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Company equity*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;ESPP (Employee Stock Purchase Program)*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Retirement or pension plan*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Generous paid vacation time\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid holidays and sick leave\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Dutonian Wellness Days \u0026amp;amp; HibernationDuty - companywide paid days off in addition to PTO\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)*\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Paid volunteer time off: 20 hours per year\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Company-wide hack weeks\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Mental wellness programs\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;*Eligibility may vary by role, region, and tenure\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About PagerDuty\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. The PagerDuty Operations Cloud is an AI-powered platform that empowers business resilience and drives operational efficiency for enterprises. With a generative AI assistant at its core, PagerDuty empowers teams to detect and resolve issues in real time, orchestrate complex workflows, and drive continuous improvement across their digital operations. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always-on digital experiences to modern businesses\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty is Great Place to Work-certified™, a Fortune Best Workplace for Millennials, a Fortune Best Medium Workplace, a Fortune Best Workplace in Technology, and a top rated product on TrustRadius and G2.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Go behind-the-scenes on our \u0026lt;a href=\u0026quot;https://careers.pagerduty.com/home\u0026quot;\u0026gt;careers site\u0026lt;/a\u0026gt; and @pagerduty on Instagram.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Additional Information\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status. Your privacy is important to us. By submitting an application, you confirm that you have read and understand PagerDuty\u0026#39;s \u0026lt;a href=\u0026quot;https://www.pagerduty.com/privacy-policy/\u0026quot;\u0026gt;Privacy Policy\u0026lt;/a\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email accommodation@pagerduty.com and we will work with you to meet your accessibility needs.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PagerDuty uses the E-Verify employment verification program.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4012303004,"name":"Sales","child_ids":[4012321004,4012320004,4012319004,4012318004,4012317004,4012316004,4012315004,4012314004,4012313004],"parent_id":null}],"offices":[],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null}],"meta":{"total":49}}