{"jobs":[{"absolute_url":"https://job-boards.greenhouse.io/outschool/jobs/4712227006","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4563260006,"location":{"name":"Remote (U.S. \u0026 Canada)"},"metadata":null,"id":4712227006,"updated_at":"2026-09-09T22:08:37-04:00","requisition_id":"117","title":"Product Manager","company_name":"Outschool","first_published":"2026-09-09T22:08:37-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;h4\u0026gt;The Company:\u0026lt;/h4\u0026gt;\n\u0026lt;div\u0026gt;\n\u0026lt;p\u0026gt;Outschool’s mission is to inspire kids to love learning. In our fast-changing world, the traditional educational system struggles to meet the diverse and evolving needs of young learners. Outschool reimagines this system, offering flexible and engaging learning experiences as a supplement and alternative to traditional education. By connecting learners with a global community of teachers and peers through our online platform, we make learning personal, dynamic, and deeply human.\u0026lt;/p\u0026gt;\nWe\u0026#39;ve made significant strides since launching our marketplace of live online classes in 2017. Finding initial success with secular homeschoolers, we then expanded to enrichment learning to meet the needs of a wider audience, growing our business 16x since 2019. Post-pandemic, we have evolved our platform to power academic learning, incorporated AI, and have begun to grow our international community. We\u0026#39;re proud to have served over 1.5M passionate learners with more than $100M in annual bookings.\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;Driving disruptive, positive change in education is rewarding and hard. Outschool team members are encouraged to challenge themselves, take risks, and grow in their careers. We look for talented people whose sense of urgency, innate curiosity, and determination to drive impact will help Outschool achieve outsized results in pursuit of our mission. We invite you to be part of an ambitious team dedicated to ensuring every learner can navigate the future with curiosity, resilience, and a love of learning.\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Role\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a Product Manager at Outschool, you’ll build products that shape how millions of learners, families, and educators experience education. You’ll tackle complex, high-impact problems across our consumer marketplace and our growing ESA (Education Savings Account) business, where we’re helping families use education funds to access high-quality learning opportunities.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You’ll work closely with engineering, design, data, marketing, operations, and other teams to identify the biggest opportunities, set product strategy, and turn ideas into simple, impactful experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We’re hiring across levels - from early-career PMs through product leaders - and will scope the role based on your experience, strengths, and the problems where you can have the greatest impact.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Your work might span the learner, parent, educator, or marketplace experience, from helping families discover the right classes, to building tools that enable educators to thrive, to creating new experiences for ESA families and strengthening the systems that power our marketplace.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Core Responsibilities:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Identify the most important near- and long-term product opportunities and translate them into clear strategies, roadmaps, and priorities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own products end-to-end—from discovery and strategy through execution, launch, experimentation, and iteration.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop a deep understanding of our customers and marketplace through research, data, and direct customer insight.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with engineering, design, data, and cross-functional teams to turn ambiguous problems into elegant, scalable solutions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Define success metrics, design experiments, analyze results, and use quantitative and qualitative insights to drive decisions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build alignment around product vision, make thoughtful tradeoffs, and keep teams moving toward meaningful outcomes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Understand Outschool’s strategic and competitive position and build products that differentiate us in the market.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Help foster a product culture grounded in customer empathy, experimentation, learning, and measurable impact.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Desired Experience \u0026amp;amp; Skills:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Professional product management experience; level will be determined based on experience and scope.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working closely with engineering, design, data, and other cross-functional partners and having a track record of taking ownership, navigating ambiguity, and delivering meaningful outcomes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience owning the full product lifecycle, from identifying opportunities and defining strategy to launch and iteration.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong product sense and the ability to identify the problems that matter most.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong analytical and strategic thinking, with the ability to use data to inform decisions and measure impact.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong quantitative skills, including the ability to define experiments and analyze results\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent written and verbal communication skills, with the ability to create clarity and alignment across teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;For more senior candidates, we’ll also look for experience setting product strategy, influencing across an organization, mentoring other PMs, and driving impact through complex, highly ambiguous problems.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Other Considerations:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience in EdTech or building products for learners, educators, or families\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with search, discovery, personalization, AI, tooling, data insights, and/or payment products\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Background in marketplace technologies\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience at a fast-paced startup or high-growth company\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Compensation:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Outschool recruits across the US and Canada, and sets employee salaries to reflect local compensation and cost of living. In addition to base compensation, this role is eligible for equity and benefits. Additional details are provided during the interview process.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;For Canadian-based candidates, compensation range for this role is $100,000 - $229,500 CAD annually.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role is available in the following US Pay Zones:\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;US Tiers\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;US Tier 1: San Francisco Bay Area, New York City, and Seattle Metro\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;US Tier 2: All California excluding San Francisco Bay Area, Boston Metro, Chicago Metro, Denver Metro, Austin Metro, Portland Metro\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;US Tier 3: All other cities and states\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;US Pay Zones\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;US Tier 1: $117,000 - $270,000\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;US Tier 2: $99,450 - $229,500\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;US Tier 3: $87,750 - $202,500\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;h4\u0026gt;Benefits \u0026amp;amp; Culture:\u0026lt;/h4\u0026gt;\n\u0026lt;div\u0026gt;At Outschool, we believe that taking care of one another enables us to do our best work. To us that means:\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Shared Financial Success: Competitive salaries, stock options, and retirement plans\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Health: Comprehensive medical, dental, vision, disability, and life insurance\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Wellness: Annual wellness stipend, access to coaching \u0026amp;amp; therapy, and pet wellness plans\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;PTO \u0026amp;amp; Family Benefits: Generous PTO and family leave policies\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hybrid \u0026amp;amp; Remote-Friendly: Outschool has a distributed team across the U.S. and Canada and an office in San Francisco. Bay Area-based employees work in the office part of the week and receive commute-related benefits. Team members outside the Bay Area remain fully remote, with support for expensable home office setup and internet to stay connected no matter where you are.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lifelong Learners: Annual budgets for professional development and DEI learning; budgets for children to take Outschool classes\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Community Impact: Outschool matches employee donations to eligible charities and supports Outschool.org’s nonprofit programs\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;Outschool is an equal opportunity employer. We view diversity as a moral imperative and competitive advantage. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We plan and structure our interviews to directly assess skills and experience.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;If you require a reasonable accommodation to participate in the job application or interview process, please contact \u0026lt;a href=\u0026quot;mailto:recruiting@outschool.com\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;recruiting@outschool.com\u0026lt;/a\u0026gt;.\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026lt;em\u0026gt;Benefits packages are included for full-time employees only. \u0026lt;/em\u0026gt;\u0026lt;em\u0026gt;Please note benefits and perks may vary for employees based outside of the US and Canada.\u0026lt;/em\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026lt;em\u0026gt;Full-time employees must be a citizen or legal residents of the U.S. or Canada and reside in U.S. or Canada, unless specifically indicated otherwise.\u0026amp;nbsp;\u0026lt;/em\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026lt;em\u0026gt;Once you submit your application, Outschool will process your personal data to evaluate your candidacy for employment. Unless specifically indicated otherwise, we hire employees only in the U.S. and Canada. Applicants else where should be aware that we may discard your application upon submission\u0026amp;nbsp;or we may ask if you would like us to retain it later should there be consideration (this is not typical at all).\u0026amp;nbsp; If you are selected for interviewing, your data will be shared with interviewers and personnel involved in that process. If not hired, your application will be retained for one year in case there is another suitable role. You may opt out of this at any time. Please see our \u0026lt;a href=\u0026quot;https://outschool.com/pages/privacy-Emp\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;Employee/Applicant Privacy Notice\u0026lt;/a\u0026gt;\u0026amp;nbsp;for more detailed information. If applicable, as you progress through the process, we will be clear about what information is being asked for and what happens with that information.\u0026lt;/em\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4003236006,"name":"Product \u0026 Engineering","child_ids":[4003275006,4003271006,4003242006,4003388006],"parent_id":null}],"offices":[{"id":4001553006,"name":"Remote (U.S. \u0026 Canada)","location":null,"child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/outschool/jobs/4698206006","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4556034006,"location":{"name":"Remote (U.S. \u0026 Canada)"},"metadata":null,"id":4698206006,"updated_at":"2026-08-10T19:27:48-04:00","requisition_id":"116","title":"Public Funding Project Lead","company_name":"Outschool","first_published":"2026-07-22T18:19:45-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;h4\u0026gt;The Company:\u0026lt;/h4\u0026gt;\n\u0026lt;div\u0026gt;\n\u0026lt;p\u0026gt;Outschool’s mission is to inspire kids to love learning. In our fast-changing world, the traditional educational system struggles to meet the diverse and evolving needs of young learners. Outschool reimagines this system, offering flexible and engaging learning experiences as a supplement and alternative to traditional education. By connecting learners with a global community of teachers and peers through our online platform, we make learning personal, dynamic, and deeply human.\u0026lt;/p\u0026gt;\nWe\u0026#39;ve made significant strides since launching our marketplace of live online classes in 2017. Finding initial success with secular homeschoolers, we then expanded to enrichment learning to meet the needs of a wider audience, growing our business 16x since 2019. Post-pandemic, we have evolved our platform to power academic learning, incorporated AI, and have begun to grow our international community. We\u0026#39;re proud to have served over 1.5M passionate learners with more than $100M in annual bookings.\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;Driving disruptive, positive change in education is rewarding and hard. Outschool team members are encouraged to challenge themselves, take risks, and grow in their careers. We look for talented people whose sense of urgency, innate curiosity, and determination to drive impact will help Outschool achieve outsized results in pursuit of our mission. We invite you to be part of an ambitious team dedicated to ensuring every learner can navigate the future with curiosity, resilience, and a love of learning.\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Role\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Outschool is on a path to become the leading Education Savings Account (ESA) platform in the country. Over the past few years we built the operations and systems that made that growth possible — entering new funding marketplaces, standing up reimbursement, and serving families across a fast-growing set of state programs. As the public-funding program matures from building new systems to running and scaling them, we’re creating this role to be the connective tissue that keeps it all moving — and continually makes it run better and scale.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Public Funding Project Lead leads cross-functional execution across Customer Experience, Marketing, Legal, Finance, and Product — turning strategy into coordinated, on-time delivery for launches, new-program onboarding, and reimbursement expansion. Just as importantly, you’ll be our internal expert on the ESA family: the person who lives and breathes the persona and makes sure everything we ship reflects how these families actually navigate their funding. You’ll also lead our push to use AI to work faster and more efficiently, turning manual processes into scalable automations.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As the program’s work distributes to teams across the company, you’ll be the point person who keeps a multi-team effort aligned, spots risks before they become problems, brings deep ESA expertise to bear on our strategy, and raises the bar on how we execute.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Core Responsibilities:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Lead cross-functional execution of public-funding and ESA initiatives across CX, Marketing, Legal, Finance, and Product — translating strategy into coordinated project plans, clear owners, and on-time delivery.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build trusted working relationships with the owners in each function — CX, Marketing, Legal, Finance, and Product — well enough to understand their real constraints and broker tradeoffs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Act as Outschool’s internal ESA-family expert, bringing the lived persona into product, go-to-market, and support decisions, and pressure-testing our messaging and experience before it reaches families.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own the project-management systems and operating cadence for the public-funding program — roadmaps, dependencies, status tracking, and clear decision-making across teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive and coordinate AI-enabled efficiency — identify and (with engineering as needed) build automations such as order-fulfillment and invoicing workflows that reduce manual effort and help the program scale.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Continuously look for ways to improve and scale ESA operations — spotting inefficiencies and bottlenecks, streamlining and automating workflows, and building processes that hold up as volume grows.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Keep our distributed operating model coordinated: ensure the teams that own individual pieces of public funding stay aligned, and proactively surface and resolve risks.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with the Partnerships Lead to coordinate the internal execution of partner-driven launches, keeping Product, CX, Legal, and Finance aligned as new partners and programs come online.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Desired Experience \u0026amp;amp; Skills:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Proven project or program management experience leading cross-functional initiatives to on-time, on-budget delivery.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A track record of acting as a trusted partner across functions — not just tracking a plan, but building enough credibility with each team that they bring you problems early.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfortable working through disagreement: can surface competing priorities between teams, facilitate toward a decision, and communicate tradeoffs and risks to stakeholders clearly, even without formal authority.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong operational and process orientation, with the ability to turn ambiguous, fast-changing requirements into clear, repeatable workflows.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A track record of not just running operations but improving them — finding efficiencies and building processes that scale with growth.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated use of AI tools to speed up delivery and improve efficiency.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep understanding of — or the ability to quickly ramp on — the ESA, public-funding, and homeschooling landscape and the families it serves.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Other Considerations:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Lived experience with ESAs, homeschooling, or education-choice programs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Previous EdTech or online-marketplace experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Previous experience in startups, especially in the hypergrowth phase\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Compensation:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Outschool recruits across the US and Canada, and sets employee salaries to reflect local compensation and cost of living. In addition to base compensation, this role is eligible for equity and benefits. Additional details are provided during the interview process.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role is available in the following US Pay Zones:\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;text-decoration: underline;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;US Tiers\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;US Tier 1: San Francisco Bay Area, New York City, and Seattle Metro\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;US Tier 2: All California excluding San Francisco Bay Area, Boston Metro, Chicago Metro, Denver Metro, Austin Metro, Portland Metro\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;US Tier 3: All other cities and states\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;text-decoration: underline;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;US Pay Zones\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;US Tier 1: $165,600 - $227,700\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;US Tier 2: $140,760 - $193,545\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;US Tier 3: $124,200 - $170,775\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;h4\u0026gt;Benefits \u0026amp;amp; Culture:\u0026lt;/h4\u0026gt;\n\u0026lt;div\u0026gt;At Outschool, we believe that taking care of one another enables us to do our best work. To us that means:\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Shared Financial Success: Competitive salaries, stock options, and retirement plans\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Health: Comprehensive medical, dental, vision, disability, and life insurance\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Wellness: Annual wellness stipend, access to coaching \u0026amp;amp; therapy, and pet wellness plans\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;PTO \u0026amp;amp; Family Benefits: Generous PTO and family leave policies\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hybrid \u0026amp;amp; Remote-Friendly: Outschool has a distributed team across the U.S. and Canada and an office in San Francisco. Bay Area-based employees work in the office part of the week and receive commute-related benefits. Team members outside the Bay Area remain fully remote, with support for expensable home office setup and internet to stay connected no matter where you are.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lifelong Learners: Annual budgets for professional development and DEI learning; budgets for children to take Outschool classes\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Community Impact: Outschool matches employee donations to eligible charities and supports Outschool.org’s nonprofit programs\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;Outschool is an equal opportunity employer. We view diversity as a moral imperative and competitive advantage. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We plan and structure our interviews to directly assess skills and experience.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;If you require a reasonable accommodation to participate in the job application or interview process, please contact \u0026lt;a href=\u0026quot;mailto:recruiting@outschool.com\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;recruiting@outschool.com\u0026lt;/a\u0026gt;.\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026lt;em\u0026gt;Benefits packages are included for full-time employees only. \u0026lt;/em\u0026gt;\u0026lt;em\u0026gt;Please note benefits and perks may vary for employees based outside of the US and Canada.\u0026lt;/em\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026lt;em\u0026gt;Full-time employees must be a citizen or legal residents of the U.S. or Canada and reside in U.S. or Canada, unless specifically indicated otherwise.\u0026amp;nbsp;\u0026lt;/em\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026lt;em\u0026gt;Once you submit your application, Outschool will process your personal data to evaluate your candidacy for employment. Unless specifically indicated otherwise, we hire employees only in the U.S. and Canada. Applicants else where should be aware that we may discard your application upon submission\u0026amp;nbsp;or we may ask if you would like us to retain it later should there be consideration (this is not typical at all).\u0026amp;nbsp; If you are selected for interviewing, your data will be shared with interviewers and personnel involved in that process. If not hired, your application will be retained for one year in case there is another suitable role. You may opt out of this at any time. Please see our \u0026lt;a href=\u0026quot;https://outschool.com/pages/privacy-Emp\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;Employee/Applicant Privacy Notice\u0026lt;/a\u0026gt;\u0026amp;nbsp;for more detailed information. If applicable, as you progress through the process, we will be clear about what information is being asked for and what happens with that information.\u0026lt;/em\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4003269006,"name":"Business Development","child_ids":[],"parent_id":4003240006}],"offices":[{"id":4001553006,"name":"Remote (U.S. \u0026 Canada)","location":null,"child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/outschool/jobs/4714843006","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4564620006,"location":{"name":"Remote (U.S. \u0026 Canada)"},"metadata":null,"id":4714843006,"updated_at":"2026-09-18T18:21:08-04:00","requisition_id":"119","title":"Senior Software Engineer, Fullstack","company_name":"Outschool","first_published":"2026-09-18T18:21:08-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;h4\u0026gt;The Company:\u0026lt;/h4\u0026gt;\n\u0026lt;div\u0026gt;\n\u0026lt;p\u0026gt;Outschool’s mission is to inspire kids to love learning. In our fast-changing world, the traditional educational system struggles to meet the diverse and evolving needs of young learners. Outschool reimagines this system, offering flexible and engaging learning experiences as a supplement and alternative to traditional education. By connecting learners with a global community of teachers and peers through our online platform, we make learning personal, dynamic, and deeply human.\u0026lt;/p\u0026gt;\nWe\u0026#39;ve made significant strides since launching our marketplace of live online classes in 2017. Finding initial success with secular homeschoolers, we then expanded to enrichment learning to meet the needs of a wider audience, growing our business 16x since 2019. Post-pandemic, we have evolved our platform to power academic learning, incorporated AI, and have begun to grow our international community. We\u0026#39;re proud to have served over 1.5M passionate learners with more than $100M in annual bookings.\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;Driving disruptive, positive change in education is rewarding and hard. Outschool team members are encouraged to challenge themselves, take risks, and grow in their careers. We look for talented people whose sense of urgency, innate curiosity, and determination to drive impact will help Outschool achieve outsized results in pursuit of our mission. We invite you to be part of an ambitious team dedicated to ensuring every learner can navigate the future with curiosity, resilience, and a love of learning.\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h4\u0026gt;\u0026lt;strong\u0026gt;The Role\u0026lt;/strong\u0026gt;\u0026lt;/h4\u0026gt;\n\u0026lt;p\u0026gt;We\u0026#39;re looking for a Senior Software Engineer, Fullstack to join our Product Engineering team in South Korea. The team’s mission is to build high-quality product experiences that help learners, families, and educators connect and succeed on Outschool. You\u0026#39;ll own challenging problems across the stack, from designing intuitive user experiences in React, to building scalable backend systems and APIs, to evolving our data models and architecture, to improving product quality and performance, to using AI-native tools and approaches to help us build and iterate faster.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are an effective team of engineers distributed across the US, Canada, and South Korea. Our philosophy is to start small and then intentionally iterate to test our assumptions and learn quickly. We\u0026#39;re iteratively building up a complex product for a highly engaged audience.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role requires working from our Haeundae, Busan office Tuesday–Friday from 7:00 AM to 3:00 PM. Mondays are remote.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our Stack:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Product Engineering\u0026lt;/li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;TypeScript · React · Node.js · GraphQL/Apollo · PostgreSQL · OpenSearch\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Our engineers work across the full stack, from building polished user experiences to designing APIs, data models, and backend services.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;li\u0026gt;Infrastructure \u0026amp;amp; Developer Platform\u0026lt;/li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;AWS (EKS, RDS, S3, Lambda) · Terraform · GitLab · Prometheus/Grafana · OpenTelemetry\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Product engineers partner closely with our Infrastructure team and are empowered to understand, deploy, and operate the systems they build.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;li\u0026gt;AI-Native Development\u0026lt;/li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;We use AI throughout the software development lifecycle, including planning, implementation, testing, debugging, and code review.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We\u0026#39;re also actively incorporating AI into the Outschool product and exploring new ways AI can improve learning experiences for families, learners, and educators.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Core Responsibilities:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Product development:\u0026lt;/strong\u0026gt; Build high-quality product experiences for learners, families, educators, and partners across the full stack, from React and TypeScript in the frontend to GraphQL, Node.js, PostgreSQL, and backend services.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Technical ownership:\u0026lt;/strong\u0026gt; Own projects from problem definition through design, implementation, launch, and iteration. Make pragmatic technical decisions that balance speed, quality, maintainability, and user impact.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Cross-functional collaboration:\u0026lt;/strong\u0026gt; Work closely with Product Managers, Designers, Researchers, Analysts, and other Engineers to shape requirements, explore solutions, and deliver the right product—not just implement predefined specifications.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Architecture \u0026amp;amp; engineering quality:\u0026lt;/strong\u0026gt; Design scalable, maintainable systems and APIs. Improve application architecture, testing, performance, observability, and engineering practices as the product and team grow.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;AI-native development:\u0026lt;/strong\u0026gt; Use AI tools throughout the development workflow to move faster and improve quality, and help identify opportunities to incorporate AI into Outschool\u0026#39;s product and learning experiences.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Production ownership:\u0026lt;/strong\u0026gt; Deploy and operate the software you build. Participate in on-call, investigate production issues, and use monitoring and user feedback to continuously improve reliability and product quality.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Technical leadership:\u0026lt;/strong\u0026gt; Raise the engineering bar through thoughtful code reviews, technical discussions, documentation, and mentoring. Help other engineers make strong technical decisions and grow their skills.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Continuous improvement:\u0026lt;/strong\u0026gt; Identify friction in our product, codebase, and development processes and proactively improve it. Look beyond the immediate task to make the team and platform more effective over time.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Desired Experience \u0026amp;amp; Skills:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;7+ years of professional software engineering experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong experience building modern web applications with React, TypeScript, and Node.js\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience designing and building APIs and backend services, ideally using GraphQL, REST, or similar technologies\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working with relational databases such as PostgreSQL, including data modeling and query design\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience owning complex technical projects from design through implementation, launch, and ongoing operation\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Understanding of software architecture, testing, performance, reliability, and maintainability in production systems\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience collaborating closely with Product Managers, Designers, and other engineers to shape solutions, not just implement requirements\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;AI-forward approach: you actively use AI tools in your workflow, can prompt effectively, validate output critically, and know when to override or take a different approach\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to provide technical leadership through code reviews, design discussions, documentation, and mentoring other engineers\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Intermediate or higher English reading, writing, listening, and speaking skills; our interview process and daily engineering work are conducted in English\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Other Considerations:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience in EdTech or building products for learners, educators, or families\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with search and discovery systems\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with payment APIs (e.g. Stripe)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience at a fast-paced startup or high-growth company\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Benefits in South Korea:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Coworking office located directly at exit 11, Jangsan Station in beautiful Haeundae, Busan.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Necessary equipment (MacBook, monitor, etc.) and software for work provided\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Finish work early in the day - working hours from 7AM - 3PM.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible vacation, use whenever you like. Korean national holidays plus 15 extra days per year.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Invitation to join the annual company retreat once per year (flight to United States, hotel, meals paid for by company).\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;h4\u0026gt;Benefits \u0026amp;amp; Culture:\u0026lt;/h4\u0026gt;\n\u0026lt;div\u0026gt;At Outschool, we believe that taking care of one another enables us to do our best work. To us that means:\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Shared Financial Success: Competitive salaries, stock options, and retirement plans\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Health: Comprehensive medical, dental, vision, disability, and life insurance\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Wellness: Annual wellness stipend, access to coaching \u0026amp;amp; therapy, and pet wellness plans\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;PTO \u0026amp;amp; Family Benefits: Generous PTO and family leave policies\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hybrid \u0026amp;amp; Remote-Friendly: Outschool has a distributed team across the U.S. and Canada and an office in San Francisco. Bay Area-based employees work in the office part of the week and receive commute-related benefits. Team members outside the Bay Area remain fully remote, with support for expensable home office setup and internet to stay connected no matter where you are.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lifelong Learners: Annual budgets for professional development and DEI learning; budgets for children to take Outschool classes\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Community Impact: Outschool matches employee donations to eligible charities and supports Outschool.org’s nonprofit programs\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;Outschool is an equal opportunity employer. We view diversity as a moral imperative and competitive advantage. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We plan and structure our interviews to directly assess skills and experience.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;If you require a reasonable accommodation to participate in the job application or interview process, please contact \u0026lt;a href=\u0026quot;mailto:recruiting@outschool.com\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;recruiting@outschool.com\u0026lt;/a\u0026gt;.\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026lt;em\u0026gt;Benefits packages are included for full-time employees only. \u0026lt;/em\u0026gt;\u0026lt;em\u0026gt;Please note benefits and perks may vary for employees based outside of the US and Canada.\u0026lt;/em\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026lt;em\u0026gt;Full-time employees must be a citizen or legal residents of the U.S. or Canada and reside in U.S. or Canada, unless specifically indicated otherwise.\u0026amp;nbsp;\u0026lt;/em\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026lt;em\u0026gt;Once you submit your application, Outschool will process your personal data to evaluate your candidacy for employment. Unless specifically indicated otherwise, we hire employees only in the U.S. and Canada. Applicants else where should be aware that we may discard your application upon submission\u0026amp;nbsp;or we may ask if you would like us to retain it later should there be consideration (this is not typical at all).\u0026amp;nbsp; If you are selected for interviewing, your data will be shared with interviewers and personnel involved in that process. If not hired, your application will be retained for one year in case there is another suitable role. You may opt out of this at any time. Please see our \u0026lt;a href=\u0026quot;https://outschool.com/pages/privacy-Emp\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;Employee/Applicant Privacy Notice\u0026lt;/a\u0026gt;\u0026amp;nbsp;for more detailed information. If applicable, as you progress through the process, we will be clear about what information is being asked for and what happens with that information.\u0026lt;/em\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4003388006,"name":"Engineering","child_ids":[],"parent_id":4003236006}],"offices":[{"id":4013949006,"name":"South Korea","location":"Haeundae-gu, Busan, South Korea","child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/outschool/jobs/4712230006","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4563267006,"location":{"name":"Remote (U.S. \u0026 Canada)"},"metadata":null,"id":4712230006,"updated_at":"2026-09-09T22:08:49-04:00","requisition_id":"118","title":"Software Engineer","company_name":"Outschool","first_published":"2026-09-09T22:08:49-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;h4\u0026gt;The Company:\u0026lt;/h4\u0026gt;\n\u0026lt;div\u0026gt;\n\u0026lt;p\u0026gt;Outschool’s mission is to inspire kids to love learning. In our fast-changing world, the traditional educational system struggles to meet the diverse and evolving needs of young learners. Outschool reimagines this system, offering flexible and engaging learning experiences as a supplement and alternative to traditional education. By connecting learners with a global community of teachers and peers through our online platform, we make learning personal, dynamic, and deeply human.\u0026lt;/p\u0026gt;\nWe\u0026#39;ve made significant strides since launching our marketplace of live online classes in 2017. Finding initial success with secular homeschoolers, we then expanded to enrichment learning to meet the needs of a wider audience, growing our business 16x since 2019. Post-pandemic, we have evolved our platform to power academic learning, incorporated AI, and have begun to grow our international community. We\u0026#39;re proud to have served over 1.5M passionate learners with more than $100M in annual bookings.\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;Driving disruptive, positive change in education is rewarding and hard. Outschool team members are encouraged to challenge themselves, take risks, and grow in their careers. We look for talented people whose sense of urgency, innate curiosity, and determination to drive impact will help Outschool achieve outsized results in pursuit of our mission. We invite you to be part of an ambitious team dedicated to ensuring every learner can navigate the future with curiosity, resilience, and a love of learning.\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Role\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Outschool is looking for full-stack Software Engineers to develop and improve our suite of products to help parents, learners, and educators to engage in love of learning, all through an agentic-first development paradigm. There is a wide variety of exciting and high-impact engineering challenges for the right candidate from smart UI to personalization to AI assistance to data optimization to tooling to platforms. We’re hiring across levels - from early-career SWEs through senior architects - and will scope the role based on your experience, strengths, and the problems that inspire you and where you can have the biggest impacts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Core Responsibilities:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Drive complex, high-impact engineering initiatives across a variety of product innovation areas\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner closely with Product, Design, Data, and Engineering leadership to align on roadmap priorities, technical tradeoffs, risks, and execution strategy\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrate AI-native development mindset leveraging fully agentic development workflows, while also contributing to establishing principles and best practices on AI development\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;For senior roles, mentor engineers and influence technical direction across teams through strong collaboration, communication, and domain expertise\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Participate in standups, sprint planning, retros, production deployments, and on-call rotations\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Desired Experience \u0026amp;amp; Skills:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Professional software engineering experience; level will be determined based on experience and scope.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficiency in some of: TypeScript, React, Node.js, GraphQL, and PostgreSQL\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven track record of both demonstrated proficiency in AI-native development, and leading teams into it\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;For senior roles, demonstrated technical leadership: you\u0026#39;ve set direction, made architectural calls, and raised the bar for a team\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong communication and collaboration skills - you can translate technical complexity into clarity for engineers, product partners, and leadership alike\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Other Considerations:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience in EdTech or building products for learners, educators, or families\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with search, discovery, personalization, AI, tooling, data insights, and/or payment systems\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Background in marketplace technologies\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience at a fast-paced startup or high-growth company\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Compensation:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Outschool recruits across the US and Canada, and sets employee salaries to reflect local compensation and cost of living. In addition to base compensation, this role is eligible for equity and benefits. Additional details are provided during the interview process.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;For Canadian-based candidates, compensation range for this role is $90,000 - $229,500 CAD annually.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role is available in the following US Pay Zones:\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;text-decoration: underline;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;US Tiers\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;US Tier 1: San Francisco Bay Area, New York City, and Seattle Metro\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;US Tier 2: All California excluding San Francisco Bay Area, Boston Metro, Chicago Metro, Denver Metro, Austin Metro, Portland Metro\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;US Tier 3: All other cities and states\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;text-decoration: underline;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;US Pay Zones\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;US Tier 1: $130,500 - $291,600\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;US Tier 2: $110,925 - $247,860\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;US Tier 3: $97,875 - $218,700\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;h4\u0026gt;Benefits \u0026amp;amp; Culture:\u0026lt;/h4\u0026gt;\n\u0026lt;div\u0026gt;At Outschool, we believe that taking care of one another enables us to do our best work. To us that means:\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Shared Financial Success: Competitive salaries, stock options, and retirement plans\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Health: Comprehensive medical, dental, vision, disability, and life insurance\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Wellness: Annual wellness stipend, access to coaching \u0026amp;amp; therapy, and pet wellness plans\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;PTO \u0026amp;amp; Family Benefits: Generous PTO and family leave policies\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hybrid \u0026amp;amp; Remote-Friendly: Outschool has a distributed team across the U.S. and Canada and an office in San Francisco. Bay Area-based employees work in the office part of the week and receive commute-related benefits. Team members outside the Bay Area remain fully remote, with support for expensable home office setup and internet to stay connected no matter where you are.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lifelong Learners: Annual budgets for professional development and DEI learning; budgets for children to take Outschool classes\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Community Impact: Outschool matches employee donations to eligible charities and supports Outschool.org’s nonprofit programs\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;Outschool is an equal opportunity employer. We view diversity as a moral imperative and competitive advantage. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We plan and structure our interviews to directly assess skills and experience.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;If you require a reasonable accommodation to participate in the job application or interview process, please contact \u0026lt;a href=\u0026quot;mailto:recruiting@outschool.com\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;recruiting@outschool.com\u0026lt;/a\u0026gt;.\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026lt;em\u0026gt;Benefits packages are included for full-time employees only. \u0026lt;/em\u0026gt;\u0026lt;em\u0026gt;Please note benefits and perks may vary for employees based outside of the US and Canada.\u0026lt;/em\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026lt;em\u0026gt;Full-time employees must be a citizen or legal residents of the U.S. or Canada and reside in U.S. or Canada, unless specifically indicated otherwise.\u0026amp;nbsp;\u0026lt;/em\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026lt;em\u0026gt;Once you submit your application, Outschool will process your personal data to evaluate your candidacy for employment. Unless specifically indicated otherwise, we hire employees only in the U.S. and Canada. Applicants else where should be aware that we may discard your application upon submission\u0026amp;nbsp;or we may ask if you would like us to retain it later should there be consideration (this is not typical at all).\u0026amp;nbsp; If you are selected for interviewing, your data will be shared with interviewers and personnel involved in that process. If not hired, your application will be retained for one year in case there is another suitable role. You may opt out of this at any time. Please see our \u0026lt;a href=\u0026quot;https://outschool.com/pages/privacy-Emp\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;Employee/Applicant Privacy Notice\u0026lt;/a\u0026gt;\u0026amp;nbsp;for more detailed information. If applicable, as you progress through the process, we will be clear about what information is being asked for and what happens with that information.\u0026lt;/em\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4003388006,"name":"Engineering","child_ids":[],"parent_id":4003236006}],"offices":[{"id":4001553006,"name":"Remote (U.S. \u0026 Canada)","location":null,"child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/outschool/jobs/4683198006","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4548585006,"location":{"name":"Remote (U.S. \u0026 Canada)"},"metadata":null,"id":4683198006,"updated_at":"2026-08-07T16:13:34-04:00","requisition_id":"110","title":"Staff Software Engineer","company_name":"Outschool","first_published":"2026-05-20T16:37:19-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;h4\u0026gt;The Company:\u0026lt;/h4\u0026gt;\n\u0026lt;div\u0026gt;\n\u0026lt;p\u0026gt;Outschool’s mission is to inspire kids to love learning. In our fast-changing world, the traditional educational system struggles to meet the diverse and evolving needs of young learners. Outschool reimagines this system, offering flexible and engaging learning experiences as a supplement and alternative to traditional education. By connecting learners with a global community of teachers and peers through our online platform, we make learning personal, dynamic, and deeply human.\u0026lt;/p\u0026gt;\nWe\u0026#39;ve made significant strides since launching our marketplace of live online classes in 2017. Finding initial success with secular homeschoolers, we then expanded to enrichment learning to meet the needs of a wider audience, growing our business 16x since 2019. Post-pandemic, we have evolved our platform to power academic learning, incorporated AI, and have begun to grow our international community. We\u0026#39;re proud to have served over 1.5M passionate learners with more than $100M in annual bookings.\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;Driving disruptive, positive change in education is rewarding and hard. Outschool team members are encouraged to challenge themselves, take risks, and grow in their careers. We look for talented people whose sense of urgency, innate curiosity, and determination to drive impact will help Outschool achieve outsized results in pursuit of our mission. We invite you to be part of an ambitious team dedicated to ensuring every learner can navigate the future with curiosity, resilience, and a love of learning.\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The Role\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Outschool is looking for a full-stack Staff Software Engineer to help develop an exciting new ambitious product platform with an agentic-first development approach. The platform will help millions of families to discover and access public-funded educational resources, and deliver a personalized, AI-guided planning journey that eases the burden of navigating public-funded alternative education for families.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Core Responsibilities:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Drive complex, high-impact engineering initiatives across personalized discovery, payments, reimbursement workflows, supply eligibility, and other related problem spaces\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner closely with Product, Design, Data, and Engineering leadership to align on roadmap priorities, technical tradeoffs, risks, and execution strategy\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrate AI-native development mindset leveraging fully agentic development workflows, while also contributing to establishing principles and best practices on AI development\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Mentor engineers and influence technical direction across teams through strong collaboration, communication, and domain expertise\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Participate in stand-ups, sprint planning, retros, production deployments, and on-call rotations\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Desired Experience \u0026amp;amp; Skills:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;7+ years of software engineering experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficiency in full-stack development: TypeScript, React, Node.js, GraphQL, and PostgreSQL\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven track record of both demonstrated proficiency in AI-native development, and leading teams into it\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated senior technical leadership: you\u0026#39;ve set direction, made architectural calls, and raised the bar for a team\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong communication and collaboration skills - you can translate technical complexity into clarity for engineers, product partners, and leadership alike\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Other Considerations:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience in EdTech or building products for learners, educators, or families\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with search and discovery systems\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Background in marketplace technologies\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience at a fast-paced startup or high-growth company\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Compensation:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Outschool recruits across the US and Canada, and sets employee salaries to reflect local compensation and cost of living. In addition to base compensation, this role is eligible for equity and benefits. Additional details are provided during the interview process.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;For Canadian-based candidates, compensation range for this role is\u0026amp;nbsp;$148,000 - $203,500 CAD annually.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role is available in the following US Pay Zones:\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;text-decoration: underline;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;US Tiers\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;US Tier 1: San Francisco Bay Area, New York City, and Seattle Metro\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;US Tier 2: All California excluding San Francisco Bay Area, Boston Metro, Chicago Metro, Denver Metro, Austin Metro, Portland Metro\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;US Tier 3: All other cities and states\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;text-decoration: underline;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;US Pay Zones\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;US Tier 1: $186,400 - $256,300\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;US Tier 2: $158,440 - $217,855\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;US Tier 3: $139,800 - $192,225\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;h4\u0026gt;Benefits \u0026amp;amp; Culture:\u0026lt;/h4\u0026gt;\n\u0026lt;div\u0026gt;At Outschool, we believe that taking care of one another enables us to do our best work. To us that means:\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Shared Financial Success: Competitive salaries, stock options, and retirement plans\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Health: Comprehensive medical, dental, vision, disability, and life insurance\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Wellness: Annual wellness stipend, access to coaching \u0026amp;amp; therapy, and pet wellness plans\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;PTO \u0026amp;amp; Family Benefits: Generous PTO and family leave policies\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hybrid \u0026amp;amp; Remote-Friendly: Outschool has a distributed team across the U.S. and Canada and an office in San Francisco. Bay Area-based employees work in the office part of the week and receive commute-related benefits. Team members outside the Bay Area remain fully remote, with support for expensable home office setup and internet to stay connected no matter where you are.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lifelong Learners: Annual budgets for professional development and DEI learning; budgets for children to take Outschool classes\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Community Impact: Outschool matches employee donations to eligible charities and supports Outschool.org’s nonprofit programs\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;Outschool is an equal opportunity employer. We view diversity as a moral imperative and competitive advantage. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We plan and structure our interviews to directly assess skills and experience.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;If you require a reasonable accommodation to participate in the job application or interview process, please contact \u0026lt;a href=\u0026quot;mailto:recruiting@outschool.com\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;recruiting@outschool.com\u0026lt;/a\u0026gt;.\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026lt;em\u0026gt;Benefits packages are included for full-time employees only. \u0026lt;/em\u0026gt;\u0026lt;em\u0026gt;Please note benefits and perks may vary for employees based outside of the US and Canada.\u0026lt;/em\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026lt;em\u0026gt;Full-time employees must be a citizen or legal residents of the U.S. or Canada and reside in U.S. or Canada, unless specifically indicated otherwise.\u0026amp;nbsp;\u0026lt;/em\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026lt;em\u0026gt;Once you submit your application, Outschool will process your personal data to evaluate your candidacy for employment. Unless specifically indicated otherwise, we hire employees only in the U.S. and Canada. Applicants else where should be aware that we may discard your application upon submission\u0026amp;nbsp;or we may ask if you would like us to retain it later should there be consideration (this is not typical at all).\u0026amp;nbsp; If you are selected for interviewing, your data will be shared with interviewers and personnel involved in that process. If not hired, your application will be retained for one year in case there is another suitable role. You may opt out of this at any time. Please see our \u0026lt;a href=\u0026quot;https://outschool.com/pages/privacy-Emp\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;Employee/Applicant Privacy Notice\u0026lt;/a\u0026gt;\u0026amp;nbsp;for more detailed information. If applicable, as you progress through the process, we will be clear about what information is being asked for and what happens with that information.\u0026lt;/em\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4003388006,"name":"Engineering","child_ids":[],"parent_id":4003236006}],"offices":[{"id":4001553006,"name":"Remote (U.S. \u0026 Canada)","location":null,"child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/outschool/jobs/4675567006","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4544847006,"location":{"name":"Remote (U.S.); San Francisco"},"metadata":null,"id":4675567006,"updated_at":"2026-08-07T16:13:57-04:00","requisition_id":"108","title":"Support Escalations Specialist (6-Month Contract)","company_name":"Outschool","first_published":"2026-04-22T18:15:07-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;h4\u0026gt;The Company:\u0026lt;/h4\u0026gt;\n\u0026lt;div\u0026gt;\n\u0026lt;p\u0026gt;Outschool’s mission is to inspire kids to love learning. In our fast-changing world, the traditional educational system struggles to meet the diverse and evolving needs of young learners. Outschool reimagines this system, offering flexible and engaging learning experiences as a supplement and alternative to traditional education. By connecting learners with a global community of teachers and peers through our online platform, we make learning personal, dynamic, and deeply human.\u0026lt;/p\u0026gt;\nWe\u0026#39;ve made significant strides since launching our marketplace of live online classes in 2017. Finding initial success with secular homeschoolers, we then expanded to enrichment learning to meet the needs of a wider audience, growing our business 16x since 2019. Post-pandemic, we have evolved our platform to power academic learning, incorporated AI, and have begun to grow our international community. We\u0026#39;re proud to have served over 1.5M passionate learners with more than $100M in annual bookings.\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;Driving disruptive, positive change in education is rewarding and hard. Outschool team members are encouraged to challenge themselves, take risks, and grow in their careers. We look for talented people whose sense of urgency, innate curiosity, and determination to drive impact will help Outschool achieve outsized results in pursuit of our mission. We invite you to be part of an ambitious team dedicated to ensuring every learner can navigate the future with curiosity, resilience, and a love of learning.\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About The Role:\u0026lt;/strong\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As part of the CX team, you\u0026#39;ll handle escalated tickets from parents and teachers - the ones without an obvious answer, where you\u0026#39;ll be making independent judgment calls without a playbook for every situation. You\u0026#39;ll also occasionally handle Trust \u0026amp;amp; Safety escalations, which can include sensitive content. We\u0026#39;re looking for someone with strong investigative, decision-making, and writing skills who thrives on resolving complex, ambiguous issues in a fast-paced environment.\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;We prioritize candidates based in the San Francisco Bay Area. That said, we are open to candidates outside the Bay Area based on experience and fit.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Core Responsibilities:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Resolve escalated customer support tickets from parents and teachers, primarily via email\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Investigate ambiguous situations and make sound decisions under time pressure\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Handle occasional Trust \u0026amp;amp; Safety escalations, which may involve sensitive content including reports related to minors, self-harm, or abuse\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Communicate outcomes clearly and with care, including when the answer isn\u0026#39;t what the customer hoped for\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Share useful context and feedback from your ticket work with the broader CX team\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Desired Experience \u0026amp;amp; Skills:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Strong written communication, especially for difficult or sensitive conversations\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Judgment under ambiguity: you can make a decision, explain your reasoning, and keep moving\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Able to engage with occasional heavy content without it derailing your work\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfortable working independently in a remote, fast-paced environment\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Nice to Haves:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience in K–12 education\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Startup experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Prior experience with escalated support tickets\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Prior exposure to Trust \u0026amp;amp; Safety, content moderation, or other judgment-heavy work\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Hours and Compensation:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Outschool recruits across the U.S. and Canada. This role is anticipated to work 35-40 hours per week, with an anticipated hourly rate of $25.00.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Benefits:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;This is a contract role. As a contractor, benefits are not included; however, a full benefits package would be available if converted to a full-time employee.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;h4\u0026gt;Benefits \u0026amp;amp; Culture:\u0026lt;/h4\u0026gt;\n\u0026lt;div\u0026gt;At Outschool, we believe that taking care of one another enables us to do our best work. To us that means:\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Shared Financial Success: Competitive salaries, stock options, and retirement plans\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Health: Comprehensive medical, dental, vision, disability, and life insurance\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Wellness: Annual wellness stipend, access to coaching \u0026amp;amp; therapy, and pet wellness plans\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;PTO \u0026amp;amp; Family Benefits: Generous PTO and family leave policies\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hybrid \u0026amp;amp; Remote-Friendly: Outschool has a distributed team across the U.S. and Canada and an office in San Francisco. Bay Area-based employees work in the office part of the week and receive commute-related benefits. Team members outside the Bay Area remain fully remote, with support for expensable home office setup and internet to stay connected no matter where you are.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lifelong Learners: Annual budgets for professional development and DEI learning; budgets for children to take Outschool classes\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Community Impact: Outschool matches employee donations to eligible charities and supports Outschool.org’s nonprofit programs\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;Outschool is an equal opportunity employer. We view diversity as a moral imperative and competitive advantage. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We plan and structure our interviews to directly assess skills and experience.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;If you require a reasonable accommodation to participate in the job application or interview process, please contact \u0026lt;a href=\u0026quot;mailto:recruiting@outschool.com\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;recruiting@outschool.com\u0026lt;/a\u0026gt;.\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026lt;em\u0026gt;Benefits packages are included for full-time employees only. \u0026lt;/em\u0026gt;\u0026lt;em\u0026gt;Please note benefits and perks may vary for employees based outside of the US and Canada.\u0026lt;/em\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026lt;em\u0026gt;Full-time employees must be a citizen or legal residents of the U.S. or Canada and reside in U.S. or Canada, unless specifically indicated otherwise.\u0026amp;nbsp;\u0026lt;/em\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026lt;em\u0026gt;Once you submit your application, Outschool will process your personal data to evaluate your candidacy for employment. Unless specifically indicated otherwise, we hire employees only in the U.S. and Canada. Applicants else where should be aware that we may discard your application upon submission\u0026amp;nbsp;or we may ask if you would like us to retain it later should there be consideration (this is not typical at all).\u0026amp;nbsp; If you are selected for interviewing, your data will be shared with interviewers and personnel involved in that process. If not hired, your application will be retained for one year in case there is another suitable role. You may opt out of this at any time. Please see our \u0026lt;a href=\u0026quot;https://outschool.com/pages/privacy-Emp\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;Employee/Applicant Privacy Notice\u0026lt;/a\u0026gt;\u0026amp;nbsp;for more detailed information. If applicable, as you progress through the process, we will be clear about what information is being asked for and what happens with that information.\u0026lt;/em\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4003245006,"name":"Customer Service","child_ids":[],"parent_id":4003240006}],"offices":[{"id":4014302006,"name":"Remote (U.S.)","location":null,"child_ids":[],"parent_id":null},{"id":4014444006,"name":"San Francisco (Hybrid)","location":null,"child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null}],"meta":{"total":6}}