{"jobs":[{"absolute_url":"https://boards.eu.greenhouse.io/nice/jobs/5009648101?gh_jid=5009648101","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4539113101,"location":{"name":"United Kingdom - Remote"},"metadata":[{"id":4778158101,"name":"Job Type","value":"Regular","value_type":"single_select"},{"id":4787631101,"name":"Hiring Manager","value":{"name":"Gopan Middleton-Patel","email":"gopan.middleton-patel@niceactimize.com","user_id":4110032101,"employee_id":"6535"},"value_type":"user"},{"id":4614529101,"name":"Category","value":"SALES","value_type":"short_text"},{"id":4614545101,"name":"Job String","value":"Sales.Account Executive.Account Executive","value_type":"short_text"},{"id":4787135101,"name":"(HRBP) Critical Role","value":"QCR","value_type":"single_select"},{"id":4952164101,"name":"(HRBP) Acquisition Job","value":"Not Applicable","value_type":"single_select"},{"id":7821998101,"name":"TA Director Only – Campaign","value":false,"value_type":"yes_no"}],"id":5009648101,"updated_at":"2026-10-21T09:02:21-04:00","requisition_id":"11898","title":"Account Executive ","company_name":"NICE","first_published":"2026-10-20T04:34:52-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;So, what’s the role all about?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our Sales Team is growing with the hire of an Account Executive who will work strategically to win new business within the UKI mid-market. We’re looking for someone to exceed revenue quotas through the generation of new logo sales across our portfolio of Financial Crime products. As an Account Executive at NiCE Actimize you will possess the knowledge and the aptitude to understand new and existing customers’ needs for our Financial Crime solutions portfolio, while articulating new and innovative ways of solving the customers’ business challenges.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You will own a number of defined target accounts with the responsibility to generate new customers in specific verticals. You will be committed to delivering value with the highest levels of customer satisfaction, will understand the business issues faced by their customers, and will help them find solutions while managing the full sales cycle.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;How will you make an impact? \u0026lt;/strong\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Regularly close deals and build pipeline within or exceeding goals.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Assist and support sales partners in sales efforts by participating in sales calls and closing efforts.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain product knowledge by attending continuous sales training.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Attend industry events.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build and maintain relationships with potential and current customers and sales partners.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain a keen familiarity of Financial Crime (Fraud, AML \u0026amp;amp; Compliance) competitors\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Be a trusted advisor to our customers by understanding their processes, requirements, and challenges.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Have you got what it takes?\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;You’re consultative by nature, and can identify the problems your customers have, while skillfully positioning your comprehensive digital arsenal to solve those problems.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You have a proven track record of success as an Account Executive selling software \u0026amp;amp; winning new business.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You’re a hunter – Comfortable managing the full sales cycle for NiCE customers, from prospecting to close, through the consultative sales approach.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You should have a multi-faceted background to succeed in this position including a deep understanding of the Financial Crime market. Ideally this expertise would have been acquired in similar positions at other enterprise software companies or working within SI organizations while engaging closely with technology teams and customers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You’re motivated to exceed your quota \u0026amp;amp; to chase the rewards on offer for successful Salespeople at NiCE.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About NiCE Actimize:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;NiCE Actimize is the largest and broadest provider of financial crime, risk and compliance solutions for regional and global financial institutions, as well as government regulators. Consistently ranked as number one in the space, NiCE Actimize experts apply innovative technology to protect institutions and safeguard consumers’ and investors’ assets by identifying financial crime, preventing fraud and providing regulatory compliance.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What’s in it for you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join an ever-growing, market-disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;#LI-Remote\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;strong\u0026gt;About NiCE \u0026lt;/strong\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4017084101,"name":"APAC Actimize Sales Management - SEA 1","child_ids":[],"parent_id":null}],"offices":[{"id":4005082101,"name":"United Kingdom - London","location":"United Kingdom - London","child_ids":[],"parent_id":4005102101}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://boards.eu.greenhouse.io/nice/jobs/4955436101?gh_jid=4955436101","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4513434101,"location":{"name":"USA - Remote"},"metadata":[{"id":4778158101,"name":"Job Type","value":"Regular","value_type":"single_select"},{"id":4787631101,"name":"Hiring Manager","value":{"name":"David Sanborn","email":"david.sanborn@niceactimize.com","user_id":4109168101,"employee_id":"117092"},"value_type":"user"},{"id":4614529101,"name":"Category","value":"SALES","value_type":"short_text"},{"id":4614545101,"name":"Job String","value":"Sales.Account Executive.Account Executive","value_type":"short_text"},{"id":4787135101,"name":"(HRBP) Critical Role","value":"QCR","value_type":"single_select"},{"id":4952164101,"name":"(HRBP) Acquisition Job","value":"Not Applicable","value_type":"single_select"},{"id":7821998101,"name":"TA Director Only – Campaign","value":false,"value_type":"yes_no"}],"id":4955436101,"updated_at":"2026-09-15T11:40:27-04:00","requisition_id":"11621","title":"Account Executive, Actimize","company_name":"NICE","first_published":"2026-09-15T11:39:58-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p class=\u0026quot;s5\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span class=\u0026quot;s4\u0026quot;\u0026gt;So, what’s t\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;s4\u0026quot;\u0026gt;he\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;s4\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;Apple-converted-space\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;s4\u0026quot;\u0026gt;r\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;s4\u0026quot;\u0026gt;ole\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;s4\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;Apple-converted-space\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;s4\u0026quot;\u0026gt;all about?\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;s7\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;s6\u0026quot;\u0026gt;The\u0026lt;span class=\u0026quot;Apple-converted-space\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;s6\u0026quot;\u0026gt;Account Executive\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;s6\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;Apple-converted-space\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;will be responsible for establishing new strategic relationships while maintaining existing relationships and analyzing customer’s business situations to identify constraints and new opportunities due to technological advances.\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;s6\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;Apple-converted-space\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;s6\u0026quot;\u0026gt;Drive NiCE Actimize\u0026#39;s response to customers’ critical business problems; improve NiCE Actimize’s position for current proposals while enhancing long-term relationships.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;s7\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;s8\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;s7\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span class=\u0026quot;s4\u0026quot;\u0026gt;How will y\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;s4\u0026quot;\u0026gt;ou make an impact\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;s4\u0026quot;\u0026gt;?\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;div class=\u0026quot;s10\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;s9\u0026quot;\u0026gt;•\u0026lt;span class=\u0026quot;Apple-converted-space\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;s6\u0026quot;\u0026gt;Responsible for achieving annual sales quota and personally negotiating Enterprise-wide\u0026lt;span class=\u0026quot;Apple-converted-space\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;s6\u0026quot;\u0026gt;agreements.\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;div class=\u0026quot;s10\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;s9\u0026quot;\u0026gt;•\u0026lt;span class=\u0026quot;Apple-converted-space\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;s6\u0026quot;\u0026gt;Coordinate and lead all sales activities to achieve business goals.\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;div class=\u0026quot;s10\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;s9\u0026quot;\u0026gt;•\u0026lt;span class=\u0026quot;Apple-converted-space\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;s6\u0026quot;\u0026gt;Ensure the proposed sales and solutions capitalize on NiCE Actimize strengths and can be implemented\u0026lt;span class=\u0026quot;Apple-converted-space\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;s6\u0026quot;\u0026gt;successfully.\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;div class=\u0026quot;s10\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;s9\u0026quot;\u0026gt;•\u0026lt;span class=\u0026quot;Apple-converted-space\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;s6\u0026quot;\u0026gt;E\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;s6\u0026quot;\u0026gt;stablishing new strategic relationships while maintaining existing relationships and analyzing customer’s business situations to identify constraints and new opportunities due to technological\u0026lt;span class=\u0026quot;Apple-converted-space\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;s6\u0026quot;\u0026gt;advances.\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;div class=\u0026quot;s10\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;s9\u0026quot;\u0026gt;•\u0026lt;span class=\u0026quot;Apple-converted-space\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;s6\u0026quot;\u0026gt;Develop and maintain high-level relations with ‘\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;s6\u0026quot;\u0026gt;C ’levels\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;div class=\u0026quot;s10\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;s9\u0026quot;\u0026gt;•\u0026lt;span class=\u0026quot;Apple-converted-space\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;s6\u0026quot;\u0026gt;Create and maintain a high-level presence and a network of relationships to facilitate sales. Initiate, support, develop\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;s6\u0026quot;\u0026gt;,\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;s6\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;Apple-converted-space\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;and monitor purchasing agreements between NiCE Actimize and the\u0026lt;span class=\u0026quot;Apple-converted-space\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;s6\u0026quot;\u0026gt;customer.\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;p class=\u0026quot;s11\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;s6\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;s12\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span class=\u0026quot;s4\u0026quot;\u0026gt;Have you got\u0026lt;span class=\u0026quot;Apple-converted-space\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;s4\u0026quot;\u0026gt;what it takes\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;s4\u0026quot;\u0026gt;?\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;div class=\u0026quot;s10\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;s9\u0026quot;\u0026gt;•\u0026lt;span class=\u0026quot;Apple-converted-space\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;s6\u0026quot;\u0026gt;Minimum BS or BA degree, preferably in business, finance accounting, or computer science\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;div class=\u0026quot;s10\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;s9\u0026quot;\u0026gt;•\u0026lt;span class=\u0026quot;Apple-converted-space\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;s6\u0026quot;\u0026gt;3+ years’ experience selling\u0026amp;nbsp;Software solutions\u0026amp;nbsp;to the financial services industry.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;div class=\u0026quot;s10\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;s9\u0026quot;\u0026gt;•\u0026lt;span class=\u0026quot;Apple-converted-space\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;s6\u0026quot;\u0026gt;High-profile\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;s6\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;Apple-converted-space\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;s6\u0026quot;\u0026gt;salesperson\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;s6\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;Apple-converted-space\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;with excellent communication and\u0026lt;span class=\u0026quot;Apple-converted-space\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;s6\u0026quot;\u0026gt;presentation\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;s6\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;Apple-converted-space\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;skills\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;div class=\u0026quot;s10\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;s9\u0026quot;\u0026gt;•\u0026lt;span class=\u0026quot;Apple-converted-space\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;s6\u0026quot;\u0026gt;Proven successful ability to sell $1M Enterprise software/business\u0026lt;span class=\u0026quot;Apple-converted-space\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;s6\u0026quot;\u0026gt;solutions.\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;div class=\u0026quot;s10\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;s9\u0026quot;\u0026gt;•\u0026lt;span class=\u0026quot;Apple-converted-space\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;s6\u0026quot;\u0026gt;Ability to develop relationships with the ‘C’ level business users to sell based on business\u0026lt;span class=\u0026quot;Apple-converted-space\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;s6\u0026quot;\u0026gt;value.\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;div class=\u0026quot;s10\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;s9\u0026quot;\u0026gt;•\u0026lt;span class=\u0026quot;Apple-converted-space\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;s6\u0026quot;\u0026gt;Ability to interface with Sales Engineers and IT users to understand high-level technical\u0026lt;span class=\u0026quot;Apple-converted-space\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;s6\u0026quot;\u0026gt;requirements.\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;div class=\u0026quot;s10\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;s9\u0026quot;\u0026gt;•\u0026lt;span class=\u0026quot;Apple-converted-space\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;s6\u0026quot;\u0026gt;Global vision, creativity, and long-term planning ability required.\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;div class=\u0026quot;s10\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;s9\u0026quot;\u0026gt;•\u0026lt;span class=\u0026quot;Apple-converted-space\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;s4\u0026quot;\u0026gt;Experience selling\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;s4\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;Apple-converted-space\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;or general knowledge of\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;s4\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;Apple-converted-space\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;Anti-Money Laundering\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;s4\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;Apple-converted-space\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;is a MUST\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;p class=\u0026quot;s14\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;s13\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;s7\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span class=\u0026quot;s15\u0026quot;\u0026gt;What’s in it for you?\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;s17\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;s16\u0026quot;\u0026gt;J\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;s16\u0026quot;\u0026gt;oin\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;s16\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;Apple-converted-space\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;a\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;s16\u0026quot;\u0026gt;n ever-growing,\u0026lt;span class=\u0026quot;Apple-converted-space\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;s16\u0026quot;\u0026gt;market-disrupting\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;s16\u0026quot;\u0026gt;,\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;s16\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;Apple-converted-space\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;global\u0026lt;span class=\u0026quot;Apple-converted-space\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;s16\u0026quot;\u0026gt;company\u0026lt;span class=\u0026quot;Apple-converted-space\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;s16\u0026quot;\u0026gt;where the teams\u0026lt;span class=\u0026quot;Apple-converted-space\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;s16\u0026quot;\u0026gt;–\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;s16\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;Apple-converted-space\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;comprised\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;s16\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;Apple-converted-space\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;s16\u0026quot;\u0026gt;of the best of the best\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;s16\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;Apple-converted-space\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;–\u0026lt;span class=\u0026quot;Apple-converted-space\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;s16\u0026quot;\u0026gt;work in a\u0026lt;span class=\u0026quot;Apple-converted-space\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;s16\u0026quot;\u0026gt;fast-paced,\u0026lt;span class=\u0026quot;Apple-converted-space\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;s16\u0026quot;\u0026gt;collaborative,\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;s16\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;Apple-converted-space\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;and creative environment!\u0026lt;span class=\u0026quot;Apple-converted-space\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;s16\u0026quot;\u0026gt;As the market leader, e\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;s16\u0026quot;\u0026gt;very day at NiCE is a\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;s16\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;Apple-converted-space\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;chance\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;s16\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;Apple-converted-space\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;to learn and grow\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;s16\u0026quot;\u0026gt;,\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;s16\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;Apple-converted-space\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;and\u0026lt;span class=\u0026quot;Apple-converted-space\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;s16\u0026quot;\u0026gt;there are\u0026lt;span class=\u0026quot;Apple-converted-space\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;s16\u0026quot;\u0026gt;endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next\u0026lt;span class=\u0026quot;Apple-converted-space\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;s16\u0026quot;\u0026gt;NiCEr\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;s16\u0026quot;\u0026gt;!\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;s5\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;s18\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;s17\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span class=\u0026quot;s19\u0026quot;\u0026gt;About NiCE Actimize:\u0026lt;span class=\u0026quot;Apple-converted-space\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;s17\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;s20\u0026quot;\u0026gt;NiCE Actimize is the largest and broadest provider of financial crime, risk, and compliance solutions for regional and global financial institutions, as well as government regulators. Consistently ranked as number one in the space, NiCE Actimize experts apply innovative technology to protect institutions and safeguard\u0026lt;span class=\u0026quot;Apple-converted-space\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;s20\u0026quot;\u0026gt;consumers\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;s20\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;Apple-converted-space\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;and investors’ assets by identifying financial crime, preventing fraud, and providing regulatory compliance.\u0026lt;span class=\u0026quot;Apple-converted-space\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;s5\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;s18\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;strong\u0026gt;About NiCE \u0026lt;/strong\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4012254101,"name":"Actimize - Sales","child_ids":[],"parent_id":4012238101}],"offices":[{"id":4005168101,"name":"USA - Remote","location":"USA - Remote","child_ids":[],"parent_id":4005091101}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://boards.eu.greenhouse.io/nice/jobs/5016533101?gh_jid=5016533101","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4541993101,"location":{"name":"Canada - Remote"},"metadata":[{"id":4778158101,"name":"Job Type","value":"Regular","value_type":"single_select"},{"id":4787631101,"name":"Hiring Manager","value":{"name":"Heidi Snyder","email":"heidi.snyder@nice.com","user_id":4460999101,"employee_id":"195800"},"value_type":"user"},{"id":4614529101,"name":"Category","value":"SALES","value_type":"short_text"},{"id":4614545101,"name":"Job String","value":"Sales.Account Executive.Account Executive","value_type":"short_text"},{"id":4787135101,"name":"(HRBP) Critical Role","value":"QCR","value_type":"single_select"},{"id":4952164101,"name":"(HRBP) Acquisition Job","value":"Not Applicable","value_type":"single_select"},{"id":7821998101,"name":"TA Director Only – Campaign","value":false,"value_type":"yes_no"}],"id":5016533101,"updated_at":"2026-10-28T14:45:27-04:00","requisition_id":"11940","title":"Account Executive, Actimize","company_name":"NICE","first_published":"2026-10-26T16:13:21-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;So, what’s the role all about?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;div\u0026gt;\n\u0026lt;div\u0026gt;\n\u0026lt;div\u0026gt;\n\u0026lt;div\u0026gt;\n\u0026lt;div\u0026gt;\n\u0026lt;p\u0026gt;The Account Executive is a driven, hunter-minded sales professional responsible for proactively identifying, developing, and closing new enterprise business for NiCE Actimize. This role is focused on generating new opportunities, building strategic relationships from the ground up, and owning the sales cycle from initial prospecting through negotiation and close. The ideal candidate is a self-starter who creates pipeline, engages senior decision-makers, and consistently drives deals forward with urgency and accountability.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In addition to hunting for new business, this role will manage a portfolio of enterprise accounts, building strategic relationships and proactively identifying opportunities to cross-sell and upsell NiCE Actimize solutions. Success requires a proven ability to win new business, expand existing relationships, uncover customer challenges, and position NiCE Actimize’s solutions to solve critical business problems and deliver measurable value.\u0026lt;/p\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;How will you make an impact? \u0026lt;/strong\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Responsible for achieving annual sales quota and personally negotiating Enterprise-wide agreements.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Coordinate and lead all sales activities to achieve business goals.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensure the proposed sales and solutions capitalize on NiCE Actimize strengths and can be implemented successfully.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Establishing new strategic relationships while maintaining existing relationships and analyzing customer’s business situations to identify constraints and new opportunities due to technological advances.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop and maintain high-level relations with ‘C ’levels\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Create and maintain a high-level presence and a network of relationships to facilitate sales. Initiate, support, develop, and monitor purchasing agreements between NiCE Actimize and the customer.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Have you got what it takes?\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;4 + years\u0026#39; experience selling SaaS as an Account Executive. (not Account Management)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;High-profile salesperson with excellent communication and presentation skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven successful ability to sell $1M Enterprise software/business solutions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to develop relationships with the ‘C’ level business users to sell based on business value.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to interface with Sales Engineers and IT users to understand high-level technical requirements.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Global vision, creativity, and long-term planning ability required.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;4 + years’ experience selling Software solutions to the financial services industry is a bonus\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience selling or general knowledge of Anti-Money Laundering is a bonus\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What’s in it for you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join an ever-growing, market-disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About NiCE Actimize: \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;NiCE Actimize is the largest and broadest provider of financial crime, risk, and compliance solutions for regional and global financial institutions, as well as government regulators. Consistently ranked as number one in the space, NiCE Actimize experts apply innovative technology to protect institutions and safeguard consumers and investors’ assets by identifying financial crime, preventing fraud, and providing regulatory compliance.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;Requisition ID:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt; 10648\u0026lt;/span\u0026gt;\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;Reporting into: \u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;Director of Sales\u0026lt;/span\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;Role Type: \u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;Individual Contributor\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:true,\u0026amp;quot;134233118\u0026amp;quot;:true,\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;strong\u0026gt;About NiCE \u0026lt;/strong\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4012254101,"name":"Actimize - Sales","child_ids":[],"parent_id":4012238101}],"offices":[{"id":4007956101,"name":"Canada - Remote","location":"Canada - Remote","child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://boards.eu.greenhouse.io/nice/jobs/4942243101?gh_jid=4942243101","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4507514101,"location":{"name":"Japan - Tokyo"},"metadata":[{"id":4778158101,"name":"Job Type","value":"Regular","value_type":"single_select"},{"id":4787631101,"name":"Hiring Manager","value":{"name":"Vinay Chandrashekarpur","email":"vinay.c@nice.com","user_id":4594317101,"employee_id":"199610"},"value_type":"user"},{"id":4614529101,"name":"Category","value":"SALES","value_type":"short_text"},{"id":4614545101,"name":"Job String","value":"Sales.Account Executive.Account Executive.","value_type":"short_text"},{"id":4787135101,"name":"(HRBP) Critical Role","value":"QCR","value_type":"single_select"},{"id":4952164101,"name":"(HRBP) Acquisition Job","value":"Cognigy / Agentic AI","value_type":"single_select"},{"id":7821998101,"name":"TA Director Only – Campaign","value":true,"value_type":"yes_no"}],"id":4942243101,"updated_at":"2026-10-19T02:08:43-04:00","requisition_id":"11575","title":"Account Executive, Agentic AI ","company_name":"NICE","first_published":"2026-09-09T04:27:41-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;So, what\u0026#39;s the role all about?\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;This is a rare opportunity to be the first dedicated Agentic AI sales specialist for NiCE in Japan, a newly created role that puts you at the forefront of one of the most exciting product portfolios in enterprise AI today.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Japan’s enterprise landscape is transforming fast, and NiCE is accelerating its presence here. Your focus will be exclusively on our standalone Agentic AI portfolio — \u0026lt;strong\u0026gt;Cognigy Agentic AI, Knowledge Management, Agent Assist,\u0026lt;/strong\u0026gt;and \u0026lt;strong\u0026gt;Proactive AI\u0026lt;/strong\u0026gt;, solutions designed to deliver immediate value within any existing infrastructure, without ripping and replacing what\u0026#39;s already there. That flexibility is your competitive edge in a market where enterprises are ready to adopt AI, but on their own terms.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;You won\u0026#39;t be doing this alone. You\u0026#39;ll be backed by an experienced regional team, world-class pre-sales and solution engineering support, and the full weight of a global organisation that\u0026#39;s been winning in this space for years. This is a role with real scope to grow — both in terms of market impact and your own career trajectory within NiCE.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;How will you make an impact?\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Establish and grow NiCE\u0026#39;s Agentic AI presence across Japan\u0026#39;s\u0026amp;nbsp;enterprise market, generating new ARR through direct and partner-led sales\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Lead full sales cycles end-to-end — from account planning, discovery, and solution design through to commercial negotiation and close\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Position NiCE\u0026#39;s standalone solutions as powerful complements to customers\u0026#39; existing technology investments, articulating clear ROI and integration simplicity\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Build and maintain a strong, qualified pipeline with disciplined forecasting\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Engage and influence senior stakeholders — CXOs, CTOs, and VP-level leaders — across BFSI, telecom, retail, and other enterprise verticals\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Collaborate with channel and GSI partners to extend reach and accelerate deal velocity\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Coordinate with internal pre-sales, product specialists, and solution engineers who are there to support you at every stage\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Represent NiCE at key industry events, conferences, and customer forums across Japan\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Have you got what it takes?\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;8+ years of enterprise B2B sales experience with a strong track record in AI, SaaS, or CX technology\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Deep familiarity with the Japanese\u0026amp;nbsp;enterprise ecosystem — you understand how large organisations buy, navigate procurement, and manage multi-stakeholder decisions\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;A hunter mindset: you create pipeline, not just manage it\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Ability to position standalone, composable solutions alongside incumbent technologies — this is a strength, not a limitation\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Strong commercial acumen — you can build compelling ROI narratives and handle complex deal structures with confidence\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Consultative selling skills with the ability to translate AI capabilities into tangible business outcomes\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Experience engaging C-suite and VP-level executives across enterprise accounts\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Comfortable working across a partner ecosystem including GSIs, regional SIs, and channel partners\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Excellent communication and executive presence — in English and Japanese\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;What’s in it for you?\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr!\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Enjoy NICE-FLEX!\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Requisition ID: \u0026lt;/strong\u0026gt;11575\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;Reporting into: \u0026lt;/strong\u0026gt;Director\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;Role Type: \u0026lt;/strong\u0026gt;Individual Contributor\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;strong\u0026gt;About NiCE \u0026lt;/strong\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4053783101,"name":"CX - Agentic Experience Automation","child_ids":[],"parent_id":4058412101}],"offices":[{"id":4005070101,"name":"Japan - Tokyo","location":"Japan - Tokyo","child_ids":[],"parent_id":4005113101}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://boards.eu.greenhouse.io/nice/jobs/5003302101?gh_jid=5003302101","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4534408101,"location":{"name":"Germany - Remote"},"metadata":[{"id":4778158101,"name":"Job Type","value":"Regular","value_type":"single_select"},{"id":4787631101,"name":"Hiring Manager","value":{"name":"Michael Gruen","email":"michael.gruen@nice.com","user_id":4551586101,"employee_id":"197175"},"value_type":"user"},{"id":4614529101,"name":"Category","value":"SALES","value_type":"short_text"},{"id":4614545101,"name":"Job String","value":null,"value_type":"short_text"},{"id":4787135101,"name":"(HRBP) Critical Role","value":"QCR","value_type":"single_select"},{"id":4952164101,"name":"(HRBP) Acquisition Job","value":"Not Applicable","value_type":"single_select"},{"id":7821998101,"name":"TA Director Only – Campaign","value":null,"value_type":"yes_no"}],"id":5003302101,"updated_at":"2026-10-15T23:29:04-04:00","requisition_id":"11858","title":"Account Executive - DACH","company_name":"NICE","first_published":"2026-10-12T12:14:24-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;So, What\u0026#39;s the role all about?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We\u0026#39;re looking for an experienced Enterprise Account Executive to join our expanding DACH Sales team and help us revolutionize the industry. In this role, you\u0026#39;ll collaborate with potential customers to learn about their needs and objectives, and determine how Cognigy can assist them.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;How will you make an impact?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Acquiring new enterprise companies from all industries within the DACH region\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Building and maintaining an effective pipeline by self-directed prospecting, as well as working with internal, Business Development Representative resources\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Developing, maintaining and reviewing territory plans that outline how you will meet business goals\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Running full sales cycles from account planning \u0026amp;amp; targeted prospecting through discovery/qualification, contract negotiation \u0026amp;amp; close\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Taking a consultative, value-centric approach with senior executives to map value, develop effective business cases, build ROI models and drive Digital Transformation conversations\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Coordinating responses to RFPs/RFIs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Taking a collaborative approach to working closely with various team members including BDRs, Presales support, Marketing, Product, Finance and Leadership\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Representing Cognigy at trade fairs or events that are customary in the industry\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Preparing, presenting and conducting demos, presentations and customer meetings\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Using CRM effectively and consistently to track sales cycles/engagement\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Have you got what it takes?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;You are an experienced Enterprise Sales Executive with a proven track record of success in selling SaaS within the wider Contact Center or Conversational AI environment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You have a hunter mentality and are passionate about winning and being part of an exciting company in a hyper-growth phase\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You are confident navigating sales cycles with all management levels (particularly SVP/C-Level)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Organization and prioritizing are at the heart of everything you do and you are disciplined and function well in a remote environment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;What is a salesperson without professional communication skills, and a customer-centric, personable demeanor?!\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You can balance driving a sales cycle independently while leveraging internal resources\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You are comfortable leveraging a partner channel to support the sales process\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fluent in German and English\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;What’s in it for you?\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335551550\u0026amp;quot;:6,\u0026amp;quot;335551620\u0026amp;quot;:6,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:240,\u0026amp;quot;335572083\u0026amp;quot;:0,\u0026amp;quot;335572084\u0026amp;quot;:0,\u0026amp;quot;335572085\u0026amp;quot;:4278190080,\u0026amp;quot;469789810\u0026amp;quot;:\u0026amp;quot;nil\u0026amp;quot;}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:259}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p data-ccp-border-bottom=\u0026quot;0px none \u0026quot; data-ccp-padding-bottom=\u0026quot;0px\u0026quot;\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:240,\u0026amp;quot;335572083\u0026amp;quot;:0,\u0026amp;quot;335572084\u0026amp;quot;:0,\u0026amp;quot;335572085\u0026amp;quot;:4278190080,\u0026amp;quot;469789810\u0026amp;quot;:\u0026amp;quot;nil\u0026amp;quot;}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335551550\u0026amp;quot;:6,\u0026amp;quot;335551620\u0026amp;quot;:6,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:240,\u0026amp;quot;335572083\u0026amp;quot;:0,\u0026amp;quot;335572084\u0026amp;quot;:0,\u0026amp;quot;335572085\u0026amp;quot;:4278190080,\u0026amp;quot;469789810\u0026amp;quot;:\u0026amp;quot;nil\u0026amp;quot;}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;\u0026lt;span data-ccp-parastyle=\u0026quot;Normal (Web)\u0026quot;\u0026gt;About \u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;\u0026lt;span data-ccp-parastyle=\u0026quot;Normal (Web)\u0026quot;\u0026gt;Cognigy\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:true,\u0026amp;quot;134233118\u0026amp;quot;:true,\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;\u0026lt;span data-ccp-parastyle=\u0026quot;Normal (Web)\u0026quot;\u0026gt;NiCE\u0026lt;/span\u0026gt; \u0026lt;span data-ccp-parastyle=\u0026quot;Normal (Web)\u0026quot;\u0026gt;Cognigy\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-parastyle=\u0026quot;Normal (Web)\u0026quot;\u0026gt; delivers AI that works—fast, human, and enterprise-ready. As the leading AI-first CX platform built for real-world scale, we combine Generative and Conversational AI through orchestration, tools, and enterprise systems to power Agentic AI. Backed by global CX leader \u0026lt;/span\u0026gt;\u0026lt;span data-ccp-parastyle=\u0026quot;Normal (Web)\u0026quot;\u0026gt;NiCE\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-parastyle=\u0026quot;Normal (Web)\u0026quot;\u0026gt;, we empower brands with AI Agents that redefine customer experiences and achieve measurable ROI—instantly, across every channel and in 100+ languages.\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:true,\u0026amp;quot;134233118\u0026amp;quot;:true,\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Requisition ID: \u0026lt;/strong\u0026gt;11858\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Reporting into:\u0026lt;/strong\u0026gt; Senior Director, Sales EU\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Job type:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;Individual contributor.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;#LI-Remote\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;strong\u0026gt;About NiCE \u0026lt;/strong\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4053783101,"name":"CX - Agentic Experience Automation","child_ids":[],"parent_id":4058412101}],"offices":[{"id":4005176101,"name":"Germany - Remote","location":"Germany - Remote","child_ids":[],"parent_id":4005104101}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://boards.eu.greenhouse.io/nice/jobs/4956979101?gh_jid=4956979101","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4514128101,"location":{"name":"USA - Remote"},"metadata":[{"id":4778158101,"name":"Job Type","value":"Regular","value_type":"single_select"},{"id":4787631101,"name":"Hiring Manager","value":{"name":"Geoffrey Works","email":"geoffrey.works@nice.com","user_id":4560147101,"employee_id":"199149"},"value_type":"user"},{"id":4614529101,"name":"Category","value":"SALES","value_type":"short_text"},{"id":4614545101,"name":"Job String","value":"Sales.Account Executive.Account Executive","value_type":"short_text"},{"id":4787135101,"name":"(HRBP) Critical Role","value":"QCR","value_type":"single_select"},{"id":4952164101,"name":"(HRBP) Acquisition Job","value":"Cognigy / Agentic AI","value_type":"single_select"},{"id":7821998101,"name":"TA Director Only – Campaign","value":null,"value_type":"yes_no"}],"id":4956979101,"updated_at":"2026-09-10T08:51:31-04:00","requisition_id":"11627","title":"Account Executive, Enterprise AI, West Coast","company_name":"NICE","first_published":"2026-08-31T08:49:00-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;So, what’s the role all about?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We’re seeking an experienced **Enterprise Account Executive** to help expand our presence in the U.S. market. This is a strategic sales role, where you’ll act as a trusted advisor to both customers and partners, aligning Cognigy’s platform with high-impact transformation initiatives. While this role emphasizes collaboration—working closely with channel partners, BDRs, internal stakeholders and sales colleagues—you’ll still need the instincts and experience of a hunter: someone who can independently advance opportunities, drive consensus across stakeholders, and close large, complex deals.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;How will you make an impact? \u0026lt;/strong\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Represent NiCE Cognigy, create awareness, generate new ARR\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Achieve ARR \u0026amp;amp; ACV booking targets\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Close deals via direct \u0026amp;amp; partner ecosystem\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build and maintain a qualified pipeline\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Close large enterprise deals\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Run full sales cycles from account planning to close\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Coordinate responses to RFPs/RFIs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Represent Cognigy at trade fairs and industry events\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Have you got what it takes? \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Proven track record of success in selling SaaS or Technology(UCaaS, CCaaS, AI)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hunter mentality and passionate about winning\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to create and communicate complex deal structures and ROIs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Confident navigating sales cycles with all management levels (particularly SVP/C-Level)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong organization and prioritization skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Professional communication skills and a customer-centric, personable demeanor\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to balance driving a sales cycle independently while leveraging internal resources\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfortable leveraging a partner channel to support the sales process\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What’s in it for you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About NiCE \u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;Cognigy\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;NiCE Cognigy delivers AI that works—fast, human, and enterprise-ready. As the leading AI-first CX platform built for real-world scale, we combine Generative and Conversational AI through orchestration, tools, and enterprise systems to power Agentic AI. Backed by global CX leader NiCE, we empower brands with AI Agents that redefine customer experiences and achieve measurable ROI—instantly, across every channel and in 100+ languages.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Requisition ID: 10435\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;Reporting into: \u0026lt;/strong\u0026gt;\u0026lt;span class=\u0026quot;cf0\u0026quot;\u0026gt;Director, Sales, US\u0026lt;/span\u0026gt;\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;Role Type: \u0026lt;/strong\u0026gt;Individual Contributor\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;#LI-Remote\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;strong\u0026gt;About NiCE \u0026lt;/strong\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4053783101,"name":"CX - Agentic Experience Automation","child_ids":[],"parent_id":4058412101}],"offices":[{"id":4005168101,"name":"USA - Remote","location":"USA - Remote","child_ids":[],"parent_id":4005091101}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://boards.eu.greenhouse.io/nice/jobs/5000079101?gh_jid=5000079101","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4532897101,"location":{"name":"USA - Remote"},"metadata":[{"id":4778158101,"name":"Job Type","value":"Regular","value_type":"single_select"},{"id":4787631101,"name":"Hiring Manager","value":{"name":"Adam Ackerman","email":"adam.ackerman@nice.com","user_id":4596673101,"employee_id":"199951"},"value_type":"user"},{"id":4614529101,"name":"Category","value":"SALES","value_type":"short_text"},{"id":4614545101,"name":"Job String","value":"Sales.Account Executive.Account Executive","value_type":"short_text"},{"id":4787135101,"name":"(HRBP) Critical Role","value":"QCR","value_type":"single_select"},{"id":4952164101,"name":"(HRBP) Acquisition Job","value":"Not Applicable","value_type":"single_select"},{"id":7821998101,"name":"TA Director Only – Campaign","value":null,"value_type":"yes_no"}],"id":5000079101,"updated_at":"2026-10-14T10:05:05-04:00","requisition_id":"11837","title":"Account Executive - Healthcare (Northeast)","company_name":"NICE","first_published":"2026-10-14T10:05:05-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;So, what’s the role all about?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The\u0026amp;nbsp;\u0026lt;strong\u0026gt;Account Executive\u0026lt;/strong\u0026gt;\u0026amp;nbsp;is responsible for seeking and maintaining relationships with NiCE Customers, identifying new sales opportunities, and building market share in their regions within the\u0026amp;nbsp;\u0026lt;strong\u0026gt;Healthcare\u0026amp;nbsp;\u0026lt;/strong\u0026gt;industry. This position is required to increase revenue streams within business, commercial, and enterprise contact centers.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This position requires candidates to reside within the\u0026amp;nbsp;\u0026lt;strong\u0026gt;East Coast.\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;How will you make an impact?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Responsible for achieving annual sales quota and personally negotiating Enterprise-wide agreements.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Coordinate and lead all sales activities to achieve business goals.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensure the proposed sales and solutions capitalize on NiCE CXone Mpower\u0026#39;s strengths and can be implemented successfully.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Establishing new strategic relationships while maintaining existing relationships and analyzing customer’s business situations to identify constraints and new opportunities due to technological advances.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop and maintain high-level relations with ‘C’levels.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Initiate, support, develop and monitor purchasing agreements between NiCE CXone Mpower and the customer.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Have you got what it takes?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;10+ years of experience selling multiple software products (portfolio sales) and services into sophisticated accounts in a hunter-type of role.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Minimum of 1-2 years selling AI Software Solutions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong understanding of AI technology \u0026amp;amp; its applications\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Superior relationship and client management skills that effectively build trust and credibly manage/resolve customer escalations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborative approach to sales that includes working with multiple groups both internally and externally.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exceptional communication and presentation skills that build confidence and credibility with C and VP-level executives.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Inherent self-sufficiency, flexibility and confidence with a preference for autonomy to take ownership and manage activities \u0026amp;amp; processes to achieve revenue results.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;You will have an advantage if you also have:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience/knowledge of CCaaS, CX, and/or Conversational Ai solutions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience/knowledge selling a full suite of SaaS products.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What’s in it for you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Requisite ID:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;11837\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;Reporting into:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;Director of Sales\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;Role Type:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;Individual Contributor\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;strong\u0026gt;About NiCE \u0026lt;/strong\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4012241101,"name":"CX Americas, Management","child_ids":[4012275101,4012284101,4012279101,4012272101,4012278101,4020726101,4020723101,4020724101,4020727101,4020730101,4012276101,4020725101,4012273101,4012274101,4012282101,4020722101,4012281101,4012280101,4016670101,4060234101,4042900101,4020728101,4020729101,4060233101,4012283101,4029753101],"parent_id":null}],"offices":[{"id":4005168101,"name":"USA - Remote","location":"USA - Remote","child_ids":[],"parent_id":4005091101}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://boards.eu.greenhouse.io/nice/jobs/4947979101?gh_jid=4947979101","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4510103101,"location":{"name":"USA - Remote"},"metadata":[{"id":4778158101,"name":"Job Type","value":"Regular","value_type":"single_select"},{"id":4787631101,"name":"Hiring Manager","value":{"name":"Pam Irons","email":"pamela.irons@nice.com","user_id":4585293101,"employee_id":"199780"},"value_type":"user"},{"id":4614529101,"name":"Category","value":"SALES","value_type":"short_text"},{"id":4614545101,"name":"Job String","value":"Sales.Account Executive.Account Executive","value_type":"short_text"},{"id":4787135101,"name":"(HRBP) Critical Role","value":"QCR","value_type":"single_select"},{"id":4952164101,"name":"(HRBP) Acquisition Job","value":"Not Applicable","value_type":"single_select"},{"id":7821998101,"name":"TA Director Only – Campaign","value":null,"value_type":"yes_no"}],"id":4947979101,"updated_at":"2026-09-30T12:47:19-04:00","requisition_id":"11600","title":"Account Executive - Mid Atlantic","company_name":"NICE","first_published":"2026-09-30T12:47:19-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p style=\u0026quot;margin: 0in; font-family: Calibri; font-size: 16.0pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: bold;\u0026quot;\u0026gt;Account Executive – Public Safety / 911\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p style=\u0026quot;margin: 0in; font-family: Calibri; font-size: 11.0pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: bold;\u0026quot;\u0026gt;Territory: \u0026lt;/span\u0026gt;Ohio, Pennsylvania, Update NY, Kentucky, West Virginia\u0026lt;/p\u0026gt;\n\u0026lt;p style=\u0026quot;margin: 0in; font-family: Calibri; font-size: 11.0pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: bold;\u0026quot;\u0026gt;Travel:\u0026lt;/span\u0026gt; ~50%\u0026lt;/p\u0026gt;\n\u0026lt;p style=\u0026quot;margin: 0in; font-family: Calibri; font-size: 11.0pt;\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p style=\u0026quot;margin: 0in; font-family: Calibri; font-size: 11.0pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: bold;\u0026quot;\u0026gt;So, what’s the role all about?\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p style=\u0026quot;margin: 0in; font-family: Calibri; font-size: 11.0pt;\u0026quot;\u0026gt;This role is responsible for driving net-new business, pipeline growth, and revenue within 911 Emergency Communications Centers and broader Public Safety agencies across a seven-state territory. The Account Executive will own the full sales cycle while acting as a trusted, consultative partner—positioning NiCE’s Public Safety solution portfolio through direct selling, partner collaboration, and solution expertise.\u0026lt;/p\u0026gt;\n\u0026lt;p style=\u0026quot;margin: 0in; font-family: Calibri; font-size: 11.0pt;\u0026quot;\u0026gt;Success in this role requires balancing \u0026lt;span style=\u0026quot;font-weight: bold;\u0026quot;\u0026gt;high-activity territory execution\u0026lt;/span\u0026gt; with \u0026lt;span style=\u0026quot;font-weight: bold;\u0026quot;\u0026gt;deep understanding of Public Safety workflows\u0026lt;/span\u0026gt;, including 911 and Criminal Justice digital evidence processes, to win complex public-sector opportunities.\u0026lt;/p\u0026gt;\n\u0026lt;p style=\u0026quot;margin: 0in; font-family: Calibri; font-size: 11.0pt;\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p style=\u0026quot;margin: 0in; font-family: Calibri; font-size: 14.0pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: bold;\u0026quot;\u0026gt;Key Responsibilities\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p style=\u0026quot;margin: 0in; font-family: Calibri; font-size: 12.0pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: bold;\u0026quot;\u0026gt;Sales \u0026amp;amp; Territory Execution\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul style=\u0026quot;margin-top: 0in; margin-bottom: 0in;\u0026quot; type=\u0026quot;disc\u0026quot;\u0026gt;\n\u0026lt;li style=\u0026quot;margin-top: 0; margin-bottom: 0; vertical-align: middle;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: Calibri; font-size: 11.0pt;\u0026quot;\u0026gt;Build and execute a strategic territory plan to drive meeting creation, pipeline growth, and revenue.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;margin-top: 0; margin-bottom: 0; vertical-align: middle;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: Calibri; font-size: 11.0pt;\u0026quot;\u0026gt;Conduct consistent outbound prospecting and account-based outreach to generate first meetings and new opportunities.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;margin-top: 0; margin-bottom: 0; vertical-align: middle;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: Calibri; font-size: 11.0pt;\u0026quot;\u0026gt;Manage the full sales cycle, including discovery, solution positioning, procurement navigation, and deal close.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;margin-top: 0; margin-bottom: 0; vertical-align: middle;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: Calibri; font-size: 11.0pt;\u0026quot;\u0026gt;Deliver accurate weekly reporting on activity, pipeline creation, and forecasting.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;margin-top: 0; margin-bottom: 0; vertical-align: middle;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: Calibri; font-size: 11.0pt;\u0026quot;\u0026gt;Achieve quarterly and annual pipeline and revenue targets.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p style=\u0026quot;margin: 0in; font-family: Calibri; font-size: 12.0pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: bold;\u0026quot;\u0026gt;Public Safety \u0026amp;amp; Customer Engagement\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul style=\u0026quot;margin-top: 0in; margin-bottom: 0in;\u0026quot; type=\u0026quot;disc\u0026quot;\u0026gt;\n\u0026lt;li style=\u0026quot;margin-top: 0; margin-bottom: 0; vertical-align: middle;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: Calibri; font-size: 11.0pt;\u0026quot;\u0026gt;Develop strong relationships with 911 directors, supervisors, procurement teams, IT leadership, and executive stakeholders.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;margin-top: 0; margin-bottom: 0; vertical-align: middle;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: Calibri; font-size: 11.0pt;\u0026quot;\u0026gt;Interview and engage multiple user groups within Public Safety agencies to understand operational workflows and challenges.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;margin-top: 0; margin-bottom: 0; vertical-align: middle;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: Calibri; font-size: 11.0pt;\u0026quot;\u0026gt;Maintain and grow existing customer relationships to maximize long-term revenue and generate referral opportunities.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;margin-top: 0; margin-bottom: 0; vertical-align: middle;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: Calibri; font-size: 11.0pt;\u0026quot;\u0026gt;Operate with a mission-driven mindset focused on improving staff well-being and operational performance within 911 centers.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p style=\u0026quot;margin: 0in; font-family: Calibri; font-size: 12.0pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: bold;\u0026quot;\u0026gt;Solution \u0026amp;amp; Technical Collaboration\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul style=\u0026quot;margin-top: 0in; margin-bottom: 0in;\u0026quot; type=\u0026quot;disc\u0026quot;\u0026gt;\n\u0026lt;li style=\u0026quot;margin-top: 0; margin-bottom: 0; vertical-align: middle;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: Calibri; font-size: 11.0pt;\u0026quot;\u0026gt;Act as a solution expert, demonstrating NiCE capabilities and articulating differentiated value versus competitors.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;margin-top: 0; margin-bottom: 0; vertical-align: middle;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: Calibri; font-size: 11.0pt;\u0026quot;\u0026gt;Conduct needs assessments and solution alignment in collaboration with Presales/Solutions Engineering.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;margin-top: 0; margin-bottom: 0; vertical-align: middle;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: Calibri; font-size: 11.0pt;\u0026quot;\u0026gt;Support technical responses to RFPs, RFIs, and bids, including development of Scopes of Work (SOWs).\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;margin-top: 0; margin-bottom: 0; vertical-align: middle;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: Calibri; font-size: 11.0pt;\u0026quot;\u0026gt;Collect customer feedback on solution requirements and interface with Product Management on market needs and trends.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;margin-top: 0; margin-bottom: 0; vertical-align: middle;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: Calibri; font-size: 11.0pt;\u0026quot;\u0026gt;Develop and deliver compelling presentations to end users, partners, consultants, and executive decision-makers.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p style=\u0026quot;margin: 0in; font-family: Calibri; font-size: 12.0pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: bold;\u0026quot;\u0026gt;Partner \u0026amp;amp; Internal Collaboration\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul style=\u0026quot;margin-top: 0in; margin-bottom: 0in;\u0026quot; type=\u0026quot;disc\u0026quot;\u0026gt;\n\u0026lt;li style=\u0026quot;margin-top: 0; margin-bottom: 0; vertical-align: middle;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: Calibri; font-size: 11.0pt;\u0026quot;\u0026gt;Manage and co-sell with reseller and channel partners to expand territory coverage and accelerate opportunities.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;margin-top: 0; margin-bottom: 0; vertical-align: middle;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: Calibri; font-size: 11.0pt;\u0026quot;\u0026gt;Collaborate cross-functionally with Marketing, Product Management, Business Development, Project Management, Legal, Professional Services, and Customer Support.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;margin-top: 0; margin-bottom: 0; vertical-align: middle;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: Calibri; font-size: 11.0pt;\u0026quot;\u0026gt;Participate in marketing campaigns, demos, and demand-generation initiatives.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p style=\u0026quot;margin: 0in; font-family: Calibri; font-size: 11.0pt;\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p style=\u0026quot;margin: 0in; font-family: Calibri; font-size: 12.0pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: bold;\u0026quot;\u0026gt;Required Experience \u0026amp;amp; Skills\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul style=\u0026quot;margin-top: 0in; margin-bottom: 0in;\u0026quot; type=\u0026quot;disc\u0026quot;\u0026gt;\n\u0026lt;li style=\u0026quot;margin-top: 0; margin-bottom: 0; vertical-align: middle;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: Calibri; font-size: 11.0pt;\u0026quot;\u0026gt;3–5+ years of technology sales and/or sales engineering experience within Public Safety, 911/PSAP, or Government sectors.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;margin-top: 0; margin-bottom: 0; vertical-align: middle;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: Calibri; font-size: 11.0pt;\u0026quot;\u0026gt;Strong understanding of Public Safety and Criminal Justice workflows, including digital evidence processes.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;margin-top: 0; margin-bottom: 0; vertical-align: middle;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: Calibri; font-size: 11.0pt;\u0026quot;\u0026gt;Proven success generating pipeline and closing deals in complex public-sector procurement environments.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;margin-top: 0; margin-bottom: 0; vertical-align: middle;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: Calibri; font-size: 11.0pt;\u0026quot;\u0026gt;Experience working with government purchasing personnel, RFPs, bids, and state/federal contracts.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;margin-top: 0; margin-bottom: 0; vertical-align: middle;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: Calibri; font-size: 11.0pt;\u0026quot;\u0026gt;Consultative selling approach with strong discovery, demonstration, and presentation skills.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;margin-top: 0; margin-bottom: 0; vertical-align: middle;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: Calibri; font-size: 11.0pt;\u0026quot;\u0026gt;High-activity, disciplined sales execution with exceptional work ethic.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;margin-top: 0; margin-bottom: 0; vertical-align: middle;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: Calibri; font-size: 11.0pt;\u0026quot;\u0026gt;Strong communication, technical aptitude, and creative problem-solving skills.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;margin-top: 0; margin-bottom: 0; vertical-align: middle;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: Calibri; font-size: 11.0pt;\u0026quot;\u0026gt;Ability to influence senior decision-makers and build trust across multiple stakeholder groups.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p style=\u0026quot;margin: 0in; font-family: Calibri; font-size: 12.0pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: bold;\u0026quot;\u0026gt;Education\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul style=\u0026quot;margin-top: 0in; margin-bottom: 0in;\u0026quot; type=\u0026quot;disc\u0026quot;\u0026gt;\n\u0026lt;li style=\u0026quot;margin-top: 0; margin-bottom: 0; vertical-align: middle;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: Calibri; font-size: 11.0pt;\u0026quot;\u0026gt;BA/BS in Computer Science, Information Systems, or a related field (or equivalent experience).\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p style=\u0026quot;margin: 0in; font-family: Calibri; font-size: 14.0pt;\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p style=\u0026quot;margin: 0in; font-family: Calibri; font-size: 14.0pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: bold;\u0026quot;\u0026gt;Success Measures\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul style=\u0026quot;margin-top: 0in; margin-bottom: 0in;\u0026quot; type=\u0026quot;disc\u0026quot;\u0026gt;\n\u0026lt;li style=\u0026quot;margin-top: 0; margin-bottom: 0; vertical-align: middle;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: Calibri; font-size: 11.0pt;\u0026quot;\u0026gt;Weekly meeting creation and pipeline growth targets consistently achieved.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;margin-top: 0; margin-bottom: 0; vertical-align: middle;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: Calibri; font-size: 11.0pt;\u0026quot;\u0026gt;Healthy, forecastable pipeline aligned to quarterly revenue goals.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;margin-top: 0; margin-bottom: 0; vertical-align: middle;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: Calibri; font-size: 11.0pt;\u0026quot;\u0026gt;Successful execution of co-selling motions with partners.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;margin-top: 0; margin-bottom: 0; vertical-align: middle;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: Calibri; font-size: 11.0pt;\u0026quot;\u0026gt;Positive feedback from customers, partners, and internal cross-functional teams.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h4 style=\u0026quot;margin: 0in; font-family: Calibri; font-size: 18.0pt;\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/h4\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;strong\u0026gt;About NiCE \u0026lt;/strong\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4012316101,"name":"VM, Public Safety","child_ids":[],"parent_id":4012246101}],"offices":[{"id":4005168101,"name":"USA - Remote","location":"USA - Remote","child_ids":[],"parent_id":4005091101}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://boards.eu.greenhouse.io/nice/jobs/4954009101?gh_jid=4954009101","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4512910101,"location":{"name":"USA - Remote"},"metadata":[{"id":4778158101,"name":"Job Type","value":"Regular","value_type":"single_select"},{"id":4787631101,"name":"Hiring Manager","value":{"name":"Pam Irons","email":"pamela.irons@nice.com","user_id":4585293101,"employee_id":"199780"},"value_type":"user"},{"id":4614529101,"name":"Category","value":"SALES","value_type":"short_text"},{"id":4614545101,"name":"Job String","value":"Sales.Pre-Sales.Product Pre-Sales","value_type":"short_text"},{"id":4787135101,"name":"(HRBP) Critical Role","value":"QCR","value_type":"single_select"},{"id":4952164101,"name":"(HRBP) Acquisition Job","value":"Not Applicable","value_type":"single_select"},{"id":7821998101,"name":"TA Director Only – Campaign","value":null,"value_type":"yes_no"}],"id":4954009101,"updated_at":"2026-09-30T12:46:30-04:00","requisition_id":"11614","title":"Account Executive - South East","company_name":"NICE","first_published":"2026-09-30T12:46:30-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p style=\u0026quot;margin: 0in; font-family: Calibri; font-size: 16.0pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: bold;\u0026quot;\u0026gt;Account Executive – Public Safety / 911 - South East\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p style=\u0026quot;margin: 0in; font-family: Calibri; font-size: 11.0pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: bold;\u0026quot;\u0026gt;Territory:\u0026lt;/span\u0026gt; Mississippi, Alabama, Georgia, Tennessee\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p style=\u0026quot;margin: 0in; font-family: Calibri; font-size: 11.0pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: bold;\u0026quot;\u0026gt;Travel:\u0026lt;/span\u0026gt; ~50%\u0026lt;/p\u0026gt;\n\u0026lt;p style=\u0026quot;margin: 0in; font-family: Calibri; font-size: 11.0pt;\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p style=\u0026quot;margin: 0in; font-family: Calibri; font-size: 11.0pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: bold;\u0026quot;\u0026gt;So, what’s the role all about?\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p style=\u0026quot;margin: 0in; font-family: Calibri; font-size: 11.0pt;\u0026quot;\u0026gt;This role is responsible for driving net-new business, pipeline growth, and revenue within 911 Emergency Communications Centers and broader Public Safety agencies across a seven-state territory. The Account Executive will own the full sales cycle while acting as a trusted, consultative partner—positioning NiCE’s Public Safety solution portfolio through direct selling, partner collaboration, and solution expertise.\u0026lt;/p\u0026gt;\n\u0026lt;p style=\u0026quot;margin: 0in; font-family: Calibri; font-size: 11.0pt;\u0026quot;\u0026gt;Success in this role requires balancing \u0026lt;span style=\u0026quot;font-weight: bold;\u0026quot;\u0026gt;high-activity territory execution\u0026lt;/span\u0026gt; with \u0026lt;span style=\u0026quot;font-weight: bold;\u0026quot;\u0026gt;deep understanding of Public Safety workflows\u0026lt;/span\u0026gt;, including 911 and Criminal Justice digital evidence processes, to win complex public-sector opportunities.\u0026lt;/p\u0026gt;\n\u0026lt;p style=\u0026quot;margin: 0in; font-family: Calibri; font-size: 11.0pt;\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p style=\u0026quot;margin: 0in; font-family: Calibri; font-size: 14.0pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: bold;\u0026quot;\u0026gt;Key Responsibilities\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p style=\u0026quot;margin: 0in; font-family: Calibri; font-size: 12.0pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: bold;\u0026quot;\u0026gt;Sales \u0026amp;amp; Territory Execution\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul style=\u0026quot;margin-top: 0in; margin-bottom: 0in;\u0026quot; type=\u0026quot;disc\u0026quot;\u0026gt;\n\u0026lt;li style=\u0026quot;margin-top: 0; margin-bottom: 0; vertical-align: middle;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: Calibri; font-size: 11.0pt;\u0026quot;\u0026gt;Build and execute a strategic territory plan to drive meeting creation, pipeline growth, and revenue.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;margin-top: 0; margin-bottom: 0; vertical-align: middle;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: Calibri; font-size: 11.0pt;\u0026quot;\u0026gt;Conduct consistent outbound prospecting and account-based outreach to generate first meetings and new opportunities.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;margin-top: 0; margin-bottom: 0; vertical-align: middle;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: Calibri; font-size: 11.0pt;\u0026quot;\u0026gt;Manage the full sales cycle, including discovery, solution positioning, procurement navigation, and deal close.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;margin-top: 0; margin-bottom: 0; vertical-align: middle;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: Calibri; font-size: 11.0pt;\u0026quot;\u0026gt;Deliver accurate weekly reporting on activity, pipeline creation, and forecasting.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;margin-top: 0; margin-bottom: 0; vertical-align: middle;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: Calibri; font-size: 11.0pt;\u0026quot;\u0026gt;Achieve quarterly and annual pipeline and revenue targets.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p style=\u0026quot;margin: 0in; font-family: Calibri; font-size: 12.0pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: bold;\u0026quot;\u0026gt;Public Safety \u0026amp;amp; Customer Engagement\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul style=\u0026quot;margin-top: 0in; margin-bottom: 0in;\u0026quot; type=\u0026quot;disc\u0026quot;\u0026gt;\n\u0026lt;li style=\u0026quot;margin-top: 0; margin-bottom: 0; vertical-align: middle;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: Calibri; font-size: 11.0pt;\u0026quot;\u0026gt;Develop strong relationships with 911 directors, supervisors, procurement teams, IT leadership, and executive stakeholders.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;margin-top: 0; margin-bottom: 0; vertical-align: middle;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: Calibri; font-size: 11.0pt;\u0026quot;\u0026gt;Interview and engage multiple user groups within Public Safety agencies to understand operational workflows and challenges.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;margin-top: 0; margin-bottom: 0; vertical-align: middle;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: Calibri; font-size: 11.0pt;\u0026quot;\u0026gt;Maintain and grow existing customer relationships to maximize long-term revenue and generate referral opportunities.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;margin-top: 0; margin-bottom: 0; vertical-align: middle;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: Calibri; font-size: 11.0pt;\u0026quot;\u0026gt;Operate with a mission-driven mindset focused on improving staff well-being and operational performance within 911 centers.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p style=\u0026quot;margin: 0in; font-family: Calibri; font-size: 12.0pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: bold;\u0026quot;\u0026gt;Solution \u0026amp;amp; Technical Collaboration\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul style=\u0026quot;margin-top: 0in; margin-bottom: 0in;\u0026quot; type=\u0026quot;disc\u0026quot;\u0026gt;\n\u0026lt;li style=\u0026quot;margin-top: 0; margin-bottom: 0; vertical-align: middle;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: Calibri; font-size: 11.0pt;\u0026quot;\u0026gt;Act as a solution expert, demonstrating NiCE capabilities and articulating differentiated value versus competitors.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;margin-top: 0; margin-bottom: 0; vertical-align: middle;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: Calibri; font-size: 11.0pt;\u0026quot;\u0026gt;Conduct needs assessments and solution alignment in collaboration with Presales/Solutions Engineering.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;margin-top: 0; margin-bottom: 0; vertical-align: middle;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: Calibri; font-size: 11.0pt;\u0026quot;\u0026gt;Support technical responses to RFPs, RFIs, and bids, including development of Scopes of Work (SOWs).\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;margin-top: 0; margin-bottom: 0; vertical-align: middle;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: Calibri; font-size: 11.0pt;\u0026quot;\u0026gt;Collect customer feedback on solution requirements and interface with Product Management on market needs and trends.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;margin-top: 0; margin-bottom: 0; vertical-align: middle;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: Calibri; font-size: 11.0pt;\u0026quot;\u0026gt;Develop and deliver compelling presentations to end users, partners, consultants, and executive decision-makers.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p style=\u0026quot;margin: 0in; font-family: Calibri; font-size: 12.0pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: bold;\u0026quot;\u0026gt;Partner \u0026amp;amp; Internal Collaboration\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul style=\u0026quot;margin-top: 0in; margin-bottom: 0in;\u0026quot; type=\u0026quot;disc\u0026quot;\u0026gt;\n\u0026lt;li style=\u0026quot;margin-top: 0; margin-bottom: 0; vertical-align: middle;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: Calibri; font-size: 11.0pt;\u0026quot;\u0026gt;Manage and co-sell with reseller and channel partners to expand territory coverage and accelerate opportunities.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;margin-top: 0; margin-bottom: 0; vertical-align: middle;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: Calibri; font-size: 11.0pt;\u0026quot;\u0026gt;Collaborate cross-functionally with Marketing, Product Management, Business Development, Project Management, Legal, Professional Services, and Customer Support.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;margin-top: 0; margin-bottom: 0; vertical-align: middle;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: Calibri; font-size: 11.0pt;\u0026quot;\u0026gt;Participate in marketing campaigns, demos, and demand-generation initiatives.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p style=\u0026quot;margin: 0in; font-family: Calibri; font-size: 11.0pt;\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p style=\u0026quot;margin: 0in; font-family: Calibri; font-size: 12.0pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: bold;\u0026quot;\u0026gt;Required Experience \u0026amp;amp; Skills\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul style=\u0026quot;margin-top: 0in; margin-bottom: 0in;\u0026quot; type=\u0026quot;disc\u0026quot;\u0026gt;\n\u0026lt;li style=\u0026quot;margin-top: 0; margin-bottom: 0; vertical-align: middle;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: Calibri; font-size: 11.0pt;\u0026quot;\u0026gt;3–5+ years of technology sales and/or sales engineering experience within Public Safety, 911/PSAP, or Government sectors.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;margin-top: 0; margin-bottom: 0; vertical-align: middle;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: Calibri; font-size: 11.0pt;\u0026quot;\u0026gt;Strong understanding of Public Safety and Criminal Justice workflows, including digital evidence processes.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;margin-top: 0; margin-bottom: 0; vertical-align: middle;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: Calibri; font-size: 11.0pt;\u0026quot;\u0026gt;Proven success generating pipeline and closing deals in complex public-sector procurement environments.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;margin-top: 0; margin-bottom: 0; vertical-align: middle;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: Calibri; font-size: 11.0pt;\u0026quot;\u0026gt;Experience working with government purchasing personnel, RFPs, bids, and state/federal contracts.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;margin-top: 0; margin-bottom: 0; vertical-align: middle;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: Calibri; font-size: 11.0pt;\u0026quot;\u0026gt;Consultative selling approach with strong discovery, demonstration, and presentation skills.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;margin-top: 0; margin-bottom: 0; vertical-align: middle;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: Calibri; font-size: 11.0pt;\u0026quot;\u0026gt;High-activity, disciplined sales execution with exceptional work ethic.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;margin-top: 0; margin-bottom: 0; vertical-align: middle;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: Calibri; font-size: 11.0pt;\u0026quot;\u0026gt;Strong communication, technical aptitude, and creative problem-solving skills.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;margin-top: 0; margin-bottom: 0; vertical-align: middle;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: Calibri; font-size: 11.0pt;\u0026quot;\u0026gt;Ability to influence senior decision-makers and build trust across multiple stakeholder groups.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p style=\u0026quot;margin: 0in; font-family: Calibri; font-size: 12.0pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: bold;\u0026quot;\u0026gt;Education\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul style=\u0026quot;margin-top: 0in; margin-bottom: 0in;\u0026quot; type=\u0026quot;disc\u0026quot;\u0026gt;\n\u0026lt;li style=\u0026quot;margin-top: 0; margin-bottom: 0; vertical-align: middle;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: Calibri; font-size: 11.0pt;\u0026quot;\u0026gt;BA/BS in Computer Science, Information Systems, or a related field (or equivalent experience).\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p style=\u0026quot;margin: 0in; font-family: Calibri; font-size: 14.0pt;\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p style=\u0026quot;margin: 0in; font-family: Calibri; font-size: 14.0pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: bold;\u0026quot;\u0026gt;Success Measures\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul style=\u0026quot;margin-top: 0in; margin-bottom: 0in;\u0026quot; type=\u0026quot;disc\u0026quot;\u0026gt;\n\u0026lt;li style=\u0026quot;margin-top: 0; margin-bottom: 0; vertical-align: middle;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: Calibri; font-size: 11.0pt;\u0026quot;\u0026gt;Weekly meeting creation and pipeline growth targets consistently achieved.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;margin-top: 0; margin-bottom: 0; vertical-align: middle;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: Calibri; font-size: 11.0pt;\u0026quot;\u0026gt;Healthy, forecastable pipeline aligned to quarterly revenue goals.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;margin-top: 0; margin-bottom: 0; vertical-align: middle;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: Calibri; font-size: 11.0pt;\u0026quot;\u0026gt;Successful execution of co-selling motions with partners.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;margin-top: 0; margin-bottom: 0; vertical-align: middle;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: Calibri; font-size: 11.0pt;\u0026quot;\u0026gt;Positive feedback from customers, partners, and internal cross-functional teams.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h4 style=\u0026quot;margin: 0in; font-family: Calibri; font-size: 18.0pt;\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/h4\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;strong\u0026gt;About NiCE \u0026lt;/strong\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4012316101,"name":"VM, Public Safety","child_ids":[],"parent_id":4012246101}],"offices":[{"id":4005168101,"name":"USA - Remote","location":"USA - Remote","child_ids":[],"parent_id":4005091101}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://boards.eu.greenhouse.io/nice/jobs/4918015101?gh_jid=4918015101","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4496678101,"location":{"name":"USA - Remote"},"metadata":[{"id":4778158101,"name":"Job Type","value":"Regular","value_type":"single_select"},{"id":4787631101,"name":"Hiring Manager","value":{"name":"Pam Irons","email":"pamela.irons@nice.com","user_id":4585293101,"employee_id":"199780"},"value_type":"user"},{"id":4614529101,"name":"Category","value":"SALES","value_type":"short_text"},{"id":4614545101,"name":"Job String","value":"Sales.Account Executive.Account Executive","value_type":"short_text"},{"id":4787135101,"name":"(HRBP) Critical Role","value":"QCR","value_type":"single_select"},{"id":4952164101,"name":"(HRBP) Acquisition Job","value":null,"value_type":"single_select"},{"id":7821998101,"name":"TA Director Only – Campaign","value":null,"value_type":"yes_no"}],"id":4918015101,"updated_at":"2026-10-29T13:15:04-04:00","requisition_id":"11374","title":"Account Executive - South West","company_name":"NICE","first_published":"2026-09-23T15:22:08-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p style=\u0026quot;margin: 0in; font-family: Calibri; font-size: 16.0pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: bold;\u0026quot;\u0026gt;Account Executive – Public Safety / 911\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p style=\u0026quot;margin: 0in; font-family: Calibri; font-size: 11.0pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: bold;\u0026quot;\u0026gt;Territory:\u0026lt;/span\u0026gt; Mountain / High Plains (Arizona, Colorado, Kansas, New Mexico, Utah)\u0026lt;/p\u0026gt;\n\u0026lt;p style=\u0026quot;margin: 0in; font-family: Calibri; font-size: 11.0pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: bold;\u0026quot;\u0026gt;Travel:\u0026lt;/span\u0026gt; ~50%\u0026lt;/p\u0026gt;\n\u0026lt;p style=\u0026quot;margin: 0in; font-family: Calibri; font-size: 11.0pt;\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p style=\u0026quot;margin: 0in; font-family: Calibri; font-size: 11.0pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: bold;\u0026quot;\u0026gt;So, what’s the role all about?\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p style=\u0026quot;margin: 0in; font-family: Calibri; font-size: 11.0pt;\u0026quot;\u0026gt;This role is responsible for driving net-new business, pipeline growth, and revenue within 911 Emergency Communications Centers and broader Public Safety agencies across a seven-state territory. The Account Executive will own the full sales cycle while acting as a trusted, consultative partner—positioning NiCE’s Public Safety solution portfolio through direct selling, partner collaboration, and solution expertise.\u0026lt;/p\u0026gt;\n\u0026lt;p style=\u0026quot;margin: 0in; font-family: Calibri; font-size: 11.0pt;\u0026quot;\u0026gt;Success in this role requires balancing \u0026lt;span style=\u0026quot;font-weight: bold;\u0026quot;\u0026gt;high-activity territory execution\u0026lt;/span\u0026gt; with \u0026lt;span style=\u0026quot;font-weight: bold;\u0026quot;\u0026gt;deep understanding of Public Safety workflows\u0026lt;/span\u0026gt;, including 911 and Criminal Justice digital evidence processes, to win complex public-sector opportunities.\u0026lt;/p\u0026gt;\n\u0026lt;p style=\u0026quot;margin: 0in; font-family: Calibri; font-size: 11.0pt;\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p style=\u0026quot;margin: 0in; font-family: Calibri; font-size: 14.0pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: bold;\u0026quot;\u0026gt;Key Responsibilities\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p style=\u0026quot;margin: 0in; font-family: Calibri; font-size: 12.0pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: bold;\u0026quot;\u0026gt;Sales \u0026amp;amp; Territory Execution\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul style=\u0026quot;margin-top: 0in; margin-bottom: 0in;\u0026quot; type=\u0026quot;disc\u0026quot;\u0026gt;\n\u0026lt;li style=\u0026quot;margin-top: 0; margin-bottom: 0; vertical-align: middle;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: Calibri; font-size: 11.0pt;\u0026quot;\u0026gt;Build and execute a strategic territory plan to drive meeting creation, pipeline growth, and revenue.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;margin-top: 0; margin-bottom: 0; vertical-align: middle;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: Calibri; font-size: 11.0pt;\u0026quot;\u0026gt;Conduct consistent outbound prospecting and account-based outreach to generate first meetings and new opportunities.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;margin-top: 0; margin-bottom: 0; vertical-align: middle;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: Calibri; font-size: 11.0pt;\u0026quot;\u0026gt;Manage the full sales cycle, including discovery, solution positioning, procurement navigation, and deal close.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;margin-top: 0; margin-bottom: 0; vertical-align: middle;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: Calibri; font-size: 11.0pt;\u0026quot;\u0026gt;Deliver accurate weekly reporting on activity, pipeline creation, and forecasting.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;margin-top: 0; margin-bottom: 0; vertical-align: middle;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: Calibri; font-size: 11.0pt;\u0026quot;\u0026gt;Achieve quarterly and annual pipeline and revenue targets.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p style=\u0026quot;margin: 0in; font-family: Calibri; font-size: 12.0pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: bold;\u0026quot;\u0026gt;Public Safety \u0026amp;amp; Customer Engagement\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul style=\u0026quot;margin-top: 0in; margin-bottom: 0in;\u0026quot; type=\u0026quot;disc\u0026quot;\u0026gt;\n\u0026lt;li style=\u0026quot;margin-top: 0; margin-bottom: 0; vertical-align: middle;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: Calibri; font-size: 11.0pt;\u0026quot;\u0026gt;Develop strong relationships with 911 directors, supervisors, procurement teams, IT leadership, and executive stakeholders.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;margin-top: 0; margin-bottom: 0; vertical-align: middle;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: Calibri; font-size: 11.0pt;\u0026quot;\u0026gt;Interview and engage multiple user groups within Public Safety agencies to understand operational workflows and challenges.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;margin-top: 0; margin-bottom: 0; vertical-align: middle;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: Calibri; font-size: 11.0pt;\u0026quot;\u0026gt;Maintain and grow existing customer relationships to maximize long-term revenue and generate referral opportunities.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;margin-top: 0; margin-bottom: 0; vertical-align: middle;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: Calibri; font-size: 11.0pt;\u0026quot;\u0026gt;Operate with a mission-driven mindset focused on improving staff well-being and operational performance within 911 centers.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p style=\u0026quot;margin: 0in; font-family: Calibri; font-size: 12.0pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: bold;\u0026quot;\u0026gt;Solution \u0026amp;amp; Technical Collaboration\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul style=\u0026quot;margin-top: 0in; margin-bottom: 0in;\u0026quot; type=\u0026quot;disc\u0026quot;\u0026gt;\n\u0026lt;li style=\u0026quot;margin-top: 0; margin-bottom: 0; vertical-align: middle;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: Calibri; font-size: 11.0pt;\u0026quot;\u0026gt;Act as a solution expert, demonstrating NiCE capabilities and articulating differentiated value versus competitors.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;margin-top: 0; margin-bottom: 0; vertical-align: middle;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: Calibri; font-size: 11.0pt;\u0026quot;\u0026gt;Conduct needs assessments and solution alignment in collaboration with Presales/Solutions Engineering.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;margin-top: 0; margin-bottom: 0; vertical-align: middle;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: Calibri; font-size: 11.0pt;\u0026quot;\u0026gt;Support technical responses to RFPs, RFIs, and bids, including development of Scopes of Work (SOWs).\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;margin-top: 0; margin-bottom: 0; vertical-align: middle;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: Calibri; font-size: 11.0pt;\u0026quot;\u0026gt;Collect customer feedback on solution requirements and interface with Product Management on market needs and trends.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;margin-top: 0; margin-bottom: 0; vertical-align: middle;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: Calibri; font-size: 11.0pt;\u0026quot;\u0026gt;Develop and deliver compelling presentations to end users, partners, consultants, and executive decision-makers.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p style=\u0026quot;margin: 0in; font-family: Calibri; font-size: 12.0pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: bold;\u0026quot;\u0026gt;Partner \u0026amp;amp; Internal Collaboration\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul style=\u0026quot;margin-top: 0in; margin-bottom: 0in;\u0026quot; type=\u0026quot;disc\u0026quot;\u0026gt;\n\u0026lt;li style=\u0026quot;margin-top: 0; margin-bottom: 0; vertical-align: middle;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: Calibri; font-size: 11.0pt;\u0026quot;\u0026gt;Manage and co-sell with reseller and channel partners to expand territory coverage and accelerate opportunities.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;margin-top: 0; margin-bottom: 0; vertical-align: middle;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: Calibri; font-size: 11.0pt;\u0026quot;\u0026gt;Collaborate cross-functionally with Marketing, Product Management, Business Development, Project Management, Legal, Professional Services, and Customer Support.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;margin-top: 0; margin-bottom: 0; vertical-align: middle;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: Calibri; font-size: 11.0pt;\u0026quot;\u0026gt;Participate in marketing campaigns, demos, and demand-generation initiatives.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p style=\u0026quot;margin: 0in; font-family: Calibri; font-size: 11.0pt;\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p style=\u0026quot;margin: 0in; font-family: Calibri; font-size: 12.0pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: bold;\u0026quot;\u0026gt;Required Experience \u0026amp;amp; Skills\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul style=\u0026quot;margin-top: 0in; margin-bottom: 0in;\u0026quot; type=\u0026quot;disc\u0026quot;\u0026gt;\n\u0026lt;li style=\u0026quot;margin-top: 0; margin-bottom: 0; vertical-align: middle;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: Calibri; font-size: 11.0pt;\u0026quot;\u0026gt;3–5+ years of technology sales and/or sales engineering experience within Public Safety, 911/PSAP, or Government sectors.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;margin-top: 0; margin-bottom: 0; vertical-align: middle;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: Calibri; font-size: 11.0pt;\u0026quot;\u0026gt;Strong understanding of Public Safety and Criminal Justice workflows, including digital evidence processes.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;margin-top: 0; margin-bottom: 0; vertical-align: middle;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: Calibri; font-size: 11.0pt;\u0026quot;\u0026gt;Proven success generating pipeline and closing deals in complex public-sector procurement environments.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;margin-top: 0; margin-bottom: 0; vertical-align: middle;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: Calibri; font-size: 11.0pt;\u0026quot;\u0026gt;Experience working with government purchasing personnel, RFPs, bids, and state/federal contracts.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;margin-top: 0; margin-bottom: 0; vertical-align: middle;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: Calibri; font-size: 11.0pt;\u0026quot;\u0026gt;Consultative selling approach with strong discovery, demonstration, and presentation skills.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;margin-top: 0; margin-bottom: 0; vertical-align: middle;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: Calibri; font-size: 11.0pt;\u0026quot;\u0026gt;High-activity, disciplined sales execution with exceptional work ethic.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;margin-top: 0; margin-bottom: 0; vertical-align: middle;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: Calibri; font-size: 11.0pt;\u0026quot;\u0026gt;Strong communication, technical aptitude, and creative problem-solving skills.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;margin-top: 0; margin-bottom: 0; vertical-align: middle;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: Calibri; font-size: 11.0pt;\u0026quot;\u0026gt;Ability to influence senior decision-makers and build trust across multiple stakeholder groups.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p style=\u0026quot;margin: 0in; font-family: Calibri; font-size: 12.0pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: bold;\u0026quot;\u0026gt;Education\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul style=\u0026quot;margin-top: 0in; margin-bottom: 0in;\u0026quot; type=\u0026quot;disc\u0026quot;\u0026gt;\n\u0026lt;li style=\u0026quot;margin-top: 0; margin-bottom: 0; vertical-align: middle;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: Calibri; font-size: 11.0pt;\u0026quot;\u0026gt;BA/BS in Computer Science, Information Systems, or a related field (or equivalent experience).\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p style=\u0026quot;margin: 0in; font-family: Calibri; font-size: 14.0pt;\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p style=\u0026quot;margin: 0in; font-family: Calibri; font-size: 14.0pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: bold;\u0026quot;\u0026gt;Success Measures\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul style=\u0026quot;margin-top: 0in; margin-bottom: 0in;\u0026quot; type=\u0026quot;disc\u0026quot;\u0026gt;\n\u0026lt;li style=\u0026quot;margin-top: 0; margin-bottom: 0; vertical-align: middle;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: Calibri; font-size: 11.0pt;\u0026quot;\u0026gt;Weekly meeting creation and pipeline growth targets consistently achieved.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;margin-top: 0; margin-bottom: 0; vertical-align: middle;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: Calibri; font-size: 11.0pt;\u0026quot;\u0026gt;Healthy, forecastable pipeline aligned to quarterly revenue goals.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;margin-top: 0; margin-bottom: 0; vertical-align: middle;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: Calibri; font-size: 11.0pt;\u0026quot;\u0026gt;Successful execution of co-selling motions with partners.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;margin-top: 0; margin-bottom: 0; vertical-align: middle;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: Calibri; font-size: 11.0pt;\u0026quot;\u0026gt;Positive feedback from customers, partners, and internal cross-functional teams.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h4 style=\u0026quot;margin: 0in; font-family: Calibri; font-size: 18.0pt;\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/h4\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;strong\u0026gt;About NiCE \u0026lt;/strong\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4012316101,"name":"VM, Public Safety","child_ids":[],"parent_id":4012246101}],"offices":[{"id":4005168101,"name":"USA - Remote","location":"USA - Remote","child_ids":[],"parent_id":4005091101}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://boards.eu.greenhouse.io/nice/jobs/4845780101?gh_jid=4845780101","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4459816101,"location":{"name":"USA - Remote"},"metadata":[{"id":4778158101,"name":"Job Type","value":"Regular","value_type":"single_select"},{"id":4787631101,"name":"Hiring Manager","value":{"name":"Christopher Wooten","email":"christopher.wooten@nice.com","user_id":4108835101,"employee_id":"10767"},"value_type":"user"},{"id":4614529101,"name":"Category","value":"SALES","value_type":"short_text"},{"id":4614545101,"name":"Job String","value":"Sales.Account Executive.Account Executive","value_type":"short_text"},{"id":4787135101,"name":"(HRBP) Critical Role","value":"QCR","value_type":"single_select"},{"id":4952164101,"name":"(HRBP) Acquisition Job","value":"Not Applicable","value_type":"single_select"},{"id":7821998101,"name":"TA Director Only – Campaign","value":null,"value_type":"yes_no"}],"id":4845780101,"updated_at":"2026-10-07T12:03:39-04:00","requisition_id":"10669","title":"Account Executive - West","company_name":"NICE","first_published":"2026-04-20T14:24:34-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p style=\u0026quot;margin: 0in; font-family: Calibri; font-size: 16.0pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: bold;\u0026quot;\u0026gt;Account Executive – Public Safety / 911\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p style=\u0026quot;margin: 0in; font-family: Calibri; font-size: 11.0pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: bold;\u0026quot;\u0026gt;Territory:\u0026lt;/span\u0026gt; Western US, Colorado, Missouri, Washington, Utah, Minnesota\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p style=\u0026quot;margin: 0in; font-family: Calibri; font-size: 11.0pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: bold;\u0026quot;\u0026gt;Travel:\u0026lt;/span\u0026gt; ~50%\u0026lt;/p\u0026gt;\n\u0026lt;p style=\u0026quot;margin: 0in; font-family: Calibri; font-size: 11.0pt;\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p style=\u0026quot;margin: 0in; font-family: Calibri; font-size: 11.0pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: bold;\u0026quot;\u0026gt;So, what’s the role all about?\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p style=\u0026quot;margin: 0in; font-family: Calibri; font-size: 11.0pt;\u0026quot;\u0026gt;This role is responsible for driving net-new business, pipeline growth, and revenue within 911 Emergency Communications Centers and broader Public Safety agencies across a seven-state territory. The Account Executive will own the full sales cycle while acting as a trusted, consultative partner—positioning NiCE’s Public Safety solution portfolio through direct selling, partner collaboration, and solution expertise.\u0026lt;/p\u0026gt;\n\u0026lt;p style=\u0026quot;margin: 0in; font-family: Calibri; font-size: 11.0pt;\u0026quot;\u0026gt;Success in this role requires balancing \u0026lt;span style=\u0026quot;font-weight: bold;\u0026quot;\u0026gt;high-activity territory execution\u0026lt;/span\u0026gt; with \u0026lt;span style=\u0026quot;font-weight: bold;\u0026quot;\u0026gt;deep understanding of Public Safety workflows\u0026lt;/span\u0026gt;, including 911 and Criminal Justice digital evidence processes, to win complex public-sector opportunities.\u0026lt;/p\u0026gt;\n\u0026lt;p style=\u0026quot;margin: 0in; font-family: Calibri; font-size: 11.0pt;\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p style=\u0026quot;margin: 0in; font-family: Calibri; font-size: 14.0pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: bold;\u0026quot;\u0026gt;Key Responsibilities\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p style=\u0026quot;margin: 0in; font-family: Calibri; font-size: 12.0pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: bold;\u0026quot;\u0026gt;Sales \u0026amp;amp; Territory Execution\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul style=\u0026quot;margin-top: 0in; margin-bottom: 0in;\u0026quot; type=\u0026quot;disc\u0026quot;\u0026gt;\n\u0026lt;li style=\u0026quot;margin-top: 0; margin-bottom: 0; vertical-align: middle;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: Calibri; font-size: 11.0pt;\u0026quot;\u0026gt;Build and execute a strategic territory plan to drive meeting creation, pipeline growth, and revenue.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;margin-top: 0; margin-bottom: 0; vertical-align: middle;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: Calibri; font-size: 11.0pt;\u0026quot;\u0026gt;Conduct consistent outbound prospecting and account-based outreach to generate first meetings and new opportunities.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;margin-top: 0; margin-bottom: 0; vertical-align: middle;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: Calibri; font-size: 11.0pt;\u0026quot;\u0026gt;Manage the full sales cycle, including discovery, solution positioning, procurement navigation, and deal close.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;margin-top: 0; margin-bottom: 0; vertical-align: middle;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: Calibri; font-size: 11.0pt;\u0026quot;\u0026gt;Deliver accurate weekly reporting on activity, pipeline creation, and forecasting.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;margin-top: 0; margin-bottom: 0; vertical-align: middle;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: Calibri; font-size: 11.0pt;\u0026quot;\u0026gt;Achieve quarterly and annual pipeline and revenue targets.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p style=\u0026quot;margin: 0in; font-family: Calibri; font-size: 12.0pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: bold;\u0026quot;\u0026gt;Public Safety \u0026amp;amp; Customer Engagement\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul style=\u0026quot;margin-top: 0in; margin-bottom: 0in;\u0026quot; type=\u0026quot;disc\u0026quot;\u0026gt;\n\u0026lt;li style=\u0026quot;margin-top: 0; margin-bottom: 0; vertical-align: middle;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: Calibri; font-size: 11.0pt;\u0026quot;\u0026gt;Develop strong relationships with 911 directors, supervisors, procurement teams, IT leadership, and executive stakeholders.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;margin-top: 0; margin-bottom: 0; vertical-align: middle;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: Calibri; font-size: 11.0pt;\u0026quot;\u0026gt;Interview and engage multiple user groups within Public Safety agencies to understand operational workflows and challenges.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;margin-top: 0; margin-bottom: 0; vertical-align: middle;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: Calibri; font-size: 11.0pt;\u0026quot;\u0026gt;Maintain and grow existing customer relationships to maximize long-term revenue and generate referral opportunities.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;margin-top: 0; margin-bottom: 0; vertical-align: middle;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: Calibri; font-size: 11.0pt;\u0026quot;\u0026gt;Operate with a mission-driven mindset focused on improving staff well-being and operational performance within 911 centers.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p style=\u0026quot;margin: 0in; font-family: Calibri; font-size: 12.0pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: bold;\u0026quot;\u0026gt;Solution \u0026amp;amp; Technical Collaboration\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul style=\u0026quot;margin-top: 0in; margin-bottom: 0in;\u0026quot; type=\u0026quot;disc\u0026quot;\u0026gt;\n\u0026lt;li style=\u0026quot;margin-top: 0; margin-bottom: 0; vertical-align: middle;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: Calibri; font-size: 11.0pt;\u0026quot;\u0026gt;Act as a solution expert, demonstrating NiCE capabilities and articulating differentiated value versus competitors.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;margin-top: 0; margin-bottom: 0; vertical-align: middle;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: Calibri; font-size: 11.0pt;\u0026quot;\u0026gt;Conduct needs assessments and solution alignment in collaboration with Presales/Solutions Engineering.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;margin-top: 0; margin-bottom: 0; vertical-align: middle;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: Calibri; font-size: 11.0pt;\u0026quot;\u0026gt;Support technical responses to RFPs, RFIs, and bids, including development of Scopes of Work (SOWs).\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;margin-top: 0; margin-bottom: 0; vertical-align: middle;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: Calibri; font-size: 11.0pt;\u0026quot;\u0026gt;Collect customer feedback on solution requirements and interface with Product Management on market needs and trends.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;margin-top: 0; margin-bottom: 0; vertical-align: middle;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: Calibri; font-size: 11.0pt;\u0026quot;\u0026gt;Develop and deliver compelling presentations to end users, partners, consultants, and executive decision-makers.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p style=\u0026quot;margin: 0in; font-family: Calibri; font-size: 12.0pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: bold;\u0026quot;\u0026gt;Partner \u0026amp;amp; Internal Collaboration\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul style=\u0026quot;margin-top: 0in; margin-bottom: 0in;\u0026quot; type=\u0026quot;disc\u0026quot;\u0026gt;\n\u0026lt;li style=\u0026quot;margin-top: 0; margin-bottom: 0; vertical-align: middle;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: Calibri; font-size: 11.0pt;\u0026quot;\u0026gt;Manage and co-sell with reseller and channel partners to expand territory coverage and accelerate opportunities.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;margin-top: 0; margin-bottom: 0; vertical-align: middle;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: Calibri; font-size: 11.0pt;\u0026quot;\u0026gt;Collaborate cross-functionally with Marketing, Product Management, Business Development, Project Management, Legal, Professional Services, and Customer Support.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;margin-top: 0; margin-bottom: 0; vertical-align: middle;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: Calibri; font-size: 11.0pt;\u0026quot;\u0026gt;Participate in marketing campaigns, demos, and demand-generation initiatives.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p style=\u0026quot;margin: 0in; font-family: Calibri; font-size: 11.0pt;\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p style=\u0026quot;margin: 0in; font-family: Calibri; font-size: 12.0pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: bold;\u0026quot;\u0026gt;Required Experience \u0026amp;amp; Skills\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul style=\u0026quot;margin-top: 0in; margin-bottom: 0in;\u0026quot; type=\u0026quot;disc\u0026quot;\u0026gt;\n\u0026lt;li style=\u0026quot;margin-top: 0; margin-bottom: 0; vertical-align: middle;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: Calibri; font-size: 11.0pt;\u0026quot;\u0026gt;3–5+ years of technology sales and/or sales engineering experience within Public Safety, 911/PSAP, or Government sectors.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;margin-top: 0; margin-bottom: 0; vertical-align: middle;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: Calibri; font-size: 11.0pt;\u0026quot;\u0026gt;Strong understanding of Public Safety and Criminal Justice workflows, including digital evidence processes.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;margin-top: 0; margin-bottom: 0; vertical-align: middle;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: Calibri; font-size: 11.0pt;\u0026quot;\u0026gt;Proven success generating pipeline and closing deals in complex public-sector procurement environments.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;margin-top: 0; margin-bottom: 0; vertical-align: middle;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: Calibri; font-size: 11.0pt;\u0026quot;\u0026gt;Experience working with government purchasing personnel, RFPs, bids, and state/federal contracts.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;margin-top: 0; margin-bottom: 0; vertical-align: middle;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: Calibri; font-size: 11.0pt;\u0026quot;\u0026gt;Consultative selling approach with strong discovery, demonstration, and presentation skills.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;margin-top: 0; margin-bottom: 0; vertical-align: middle;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: Calibri; font-size: 11.0pt;\u0026quot;\u0026gt;High-activity, disciplined sales execution with exceptional work ethic.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;margin-top: 0; margin-bottom: 0; vertical-align: middle;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: Calibri; font-size: 11.0pt;\u0026quot;\u0026gt;Strong communication, technical aptitude, and creative problem-solving skills.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;margin-top: 0; margin-bottom: 0; vertical-align: middle;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: Calibri; font-size: 11.0pt;\u0026quot;\u0026gt;Ability to influence senior decision-makers and build trust across multiple stakeholder groups.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p style=\u0026quot;margin: 0in; font-family: Calibri; font-size: 12.0pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: bold;\u0026quot;\u0026gt;Education\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul style=\u0026quot;margin-top: 0in; margin-bottom: 0in;\u0026quot; type=\u0026quot;disc\u0026quot;\u0026gt;\n\u0026lt;li style=\u0026quot;margin-top: 0; margin-bottom: 0; vertical-align: middle;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: Calibri; font-size: 11.0pt;\u0026quot;\u0026gt;BA/BS in Computer Science, Information Systems, or a related field (or equivalent experience).\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p style=\u0026quot;margin: 0in; font-family: Calibri; font-size: 14.0pt;\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p style=\u0026quot;margin: 0in; font-family: Calibri; font-size: 14.0pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: bold;\u0026quot;\u0026gt;Success Measures\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul style=\u0026quot;margin-top: 0in; margin-bottom: 0in;\u0026quot; type=\u0026quot;disc\u0026quot;\u0026gt;\n\u0026lt;li style=\u0026quot;margin-top: 0; margin-bottom: 0; vertical-align: middle;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: Calibri; font-size: 11.0pt;\u0026quot;\u0026gt;Weekly meeting creation and pipeline growth targets consistently achieved.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;margin-top: 0; margin-bottom: 0; vertical-align: middle;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: Calibri; font-size: 11.0pt;\u0026quot;\u0026gt;Healthy, forecastable pipeline aligned to quarterly revenue goals.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;margin-top: 0; margin-bottom: 0; vertical-align: middle;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: Calibri; font-size: 11.0pt;\u0026quot;\u0026gt;Successful execution of co-selling motions with partners.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;margin-top: 0; margin-bottom: 0; vertical-align: middle;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: Calibri; font-size: 11.0pt;\u0026quot;\u0026gt;Positive feedback from customers, partners, and internal cross-functional teams.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h4 style=\u0026quot;margin: 0in; font-family: Calibri; font-size: 18.0pt;\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/h4\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;strong\u0026gt;About NiCE \u0026lt;/strong\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4012316101,"name":"VM, Public Safety","child_ids":[],"parent_id":4012246101}],"offices":[{"id":4005168101,"name":"USA - Remote","location":"USA - Remote","child_ids":[],"parent_id":4005091101}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://boards.eu.greenhouse.io/nice/jobs/5001049101?gh_jid=5001049101","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4533308101,"location":{"name":"USA - Sandy, UT"},"metadata":[{"id":4778158101,"name":"Job Type","value":"Regular","value_type":"single_select"},{"id":4787631101,"name":"Hiring Manager","value":{"name":"Henry Miles","email":"henry.miles@niceincontact.com","user_id":4110226101,"employee_id":"118148"},"value_type":"user"},{"id":4614529101,"name":"Category","value":"ACCOUNTING \u0026 FINANCE","value_type":"short_text"},{"id":4614545101,"name":"Job String","value":null,"value_type":"short_text"},{"id":4787135101,"name":"(HRBP) Critical Role","value":"Not Applicable","value_type":"single_select"},{"id":4952164101,"name":"(HRBP) Acquisition Job","value":"Not Applicable","value_type":"single_select"},{"id":7821998101,"name":"TA Director Only – Campaign","value":null,"value_type":"yes_no"}],"id":5001049101,"updated_at":"2026-10-12T13:49:54-04:00","requisition_id":"11842","title":"Accounting Manager","company_name":"NICE","first_published":"2026-10-12T13:49:54-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Accounting Manager – Revenue Accounting\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Location: \u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Sandy, UT (Hybrid; 2 days in office / week)\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;So, what\u0026#39;s the role all about?\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;As an Accounting Manager – Revenue Accounting at NiCE, you\u0026#39;ll play a key leadership role in managing revenue accounting operations for a global, publicly traded SaaS company.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;You\u0026#39;ll lead and develop a team of Senior Accountants supporting the CXone line of business, oversee monthly and quarterly revenue close activities, and ensure accurate revenue recognition and financial reporting in accordance with US GAAP and ASC 606.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;This is an opportunity for an experienced revenue accounting professional who enjoys combining technical accounting expertise with team leadership, operational ownership, and continuous improvement. You\u0026#39;ll work closely with Finance, accounting leadership, external auditors, and cross-functional business partners to navigate complex revenue arrangements, strengthen accounting processes, and support key financial reporting requirements.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;You\u0026#39;ll also play an important role in the implementation of a new revenue recognition system, helping modernize processes, improve controls, and introduce greater automation into a growing and evolving accounting function.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Whether you\u0026#39;re an experienced Accounting Manager or a Senior Revenue Accountant ready to take the next step in your leadership career, this role offers the opportunity to make a meaningful impact in a complex, global SaaS environment.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;How will you make an impact?\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;1\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;1\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Lead and develop your team.\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt; Manage, mentor, and support a team of Senior Accountants, providing technical guidance, coaching, and oversight of day-to-day revenue accounting activities.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;1\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;2\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Own the revenue close process.\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt; Lead monthly and quarterly revenue close activities, including reviewing journal entries, account reconciliations, revenue recognition schedules, and financial reporting deliverables to ensure accuracy, completeness, and timeliness.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;1\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;3\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Oversee CXone revenue accounting.\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt; Take ownership of revenue accounting activities for the CXone line of business, working closely with accounting leadership to maintain consistent processes, strong financial controls, and reliable reporting.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;1\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;4\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Apply technical accounting expertise.\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt; Provide guidance on complex revenue arrangements, contract reviews, and revenue recognition matters in accordance with ASC 606 and US GAAP.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;1\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;5\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Research and document accounting conclusions.\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt; Evaluate technical accounting questions, prepare and review accounting memoranda, and support well-reasoned, clearly documented accounting conclusions.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;1\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;6\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Support external audits and compliance.\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt; Coordinate audit requests, prepare supporting documentation, participate in walkthroughs, and work with external auditors to resolve revenue accounting questions and ensure compliance with public-company reporting requirements.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;1\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;7\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Partner across the business.\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt; Collaborate with Finance, Accounting, and other cross-functional stakeholders to resolve revenue-related questions, address accounting challenges, and support accurate financial reporting.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;1\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;8\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Help modernize revenue accounting systems.\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt; Support the implementation of a new revenue recognition system, working with key stakeholders to improve processes, strengthen controls, reduce manual activities, and introduce automation where appropriate.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;1\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;9\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Drive operational improvements.\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt; Identify opportunities to improve accounting processes, documentation, reporting accuracy, and overall team effectiveness while supporting scalable and sustainable practices.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;1\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;10\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Deliver against critical deadlines.\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt; Monitor close timelines, anticipate potential challenges, communicate risks proactively, and ensure accounting deliverables meet established deadlines in a fast-paced, publicly traded company environment.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Have you got what it takes?\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;2\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;1\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;5+ years of progressive accounting experience, including hands-on responsibility for revenue recognition within a SaaS, subscription software, or similarly complex recurring-revenue environment.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;2\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;2\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Strong working knowledge of ASC 606, US GAAP, and the accounting principles governing subscription-based and complex software revenue arrangements.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;2\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;3\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Experience working within a publicly traded company or similarly complex accounting and financial reporting environment.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;2\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;4\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Previous people management experience or demonstrated leadership of accounting teams, processes, or significant accounting workstreams. We welcome candidates who have successfully led others and are ready to take the next step into formal people management.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;2\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;5\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Demonstrated experience leading or managing monthly and quarterly accounting close processes, including reviewing journal entries, reconciliations, and revenue accounting schedules.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;2\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;6\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Experience researching technical accounting matters, preparing accounting memoranda, documenting conclusions, and supporting accounting positions during external audits.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;2\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;7\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Experience collaborating with Finance, Accounting, external auditors, and business stakeholders to resolve accounting questions and meet financial reporting objectives.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;2\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;8\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Bachelor\u0026#39;s degree in Accounting, Finance, or a related field.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Additional experience that will help you stand out:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;3\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;1\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;CPA certification.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;3\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;2\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Public accounting experience, particularly with a Big 4 accounting firm.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;3\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;3\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Previous experience as a Revenue Accounting Manager, Accounting Supervisor, or Senior Revenue Accountant with demonstrated leadership responsibilities.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;3\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;4\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Experience supporting ERP implementations, revenue recognition systems, accounting automation, or financial systems transformation initiatives.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;3\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;5\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Experience navigating complex revenue arrangements, contract modifications, or multiple-element software and subscription agreements.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Skills and Tools\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;4\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;1\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Leadership and team development:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt; Ability to coach, mentor, and develop accounting professionals while creating accountability, encouraging collaboration, and maintaining high standards of performance.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;4\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;2\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;SaaS revenue accounting:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt; Strong technical understanding of ASC 606, subscription and software revenue arrangements, accounting close processes, and financial reporting requirements.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;4\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;3\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Technical accounting and judgment:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt; Ability to research complex accounting questions, evaluate alternatives, document conclusions, and communicate accounting guidance clearly.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;4\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;4\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Financial systems and analytical skills:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt; Advanced Excel proficiency and experience working with ERP and revenue recognition systems, including reviewing complex accounting schedules and reconciling financial data.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;4\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;5\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Process improvement and automation:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt; Comfortable operating in an evolving systems environment, with the ability to improve manual processes through automation, stronger controls, and scalable accounting practices.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;4\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;6\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Communication and collaboration:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt; Strong interpersonal and communication skills, with the ability to explain accounting matters clearly and work effectively with Finance, external auditors, accounting leadership, and cross-functional business partners.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;4\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;7\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Organization and execution:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt; Highly organized and detail-oriented, with the ability to balance competing priorities, anticipate challenges, and consistently meet demanding reporting deadlines.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;4\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;8\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Problem-solving and ownership:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt; A proactive approach to identifying accounting issues, investigating discrepancies, recommending solutions, and taking responsibility for accurate, timely results.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;strong\u0026gt;About NiCE \u0026lt;/strong\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4012260101,"name":"Corp Services - CX Finance","child_ids":[4053784101],"parent_id":4012239101}],"offices":[{"id":4005064101,"name":"USA - Sandy, UT","location":"USA - Sandy, UT","child_ids":[],"parent_id":4005091101}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://boards.eu.greenhouse.io/nice/jobs/4944878101?gh_jid=4944878101","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4508637101,"location":{"name":"Australia - Sydney"},"metadata":[{"id":4778158101,"name":"Job Type","value":"Regular","value_type":"single_select"},{"id":4787631101,"name":"Hiring Manager","value":{"name":"Deepak Chandran","email":"deepak.chandran@nice.com","user_id":4550702101,"employee_id":"198661"},"value_type":"user"},{"id":4614529101,"name":"Category","value":"SALES","value_type":"short_text"},{"id":4614545101,"name":"Job String","value":"Sales.Pre-Sales.Product Pre-Sales","value_type":"short_text"},{"id":4787135101,"name":"(HRBP) Critical Role","value":"Not Applicable","value_type":"single_select"},{"id":4952164101,"name":"(HRBP) Acquisition Job","value":"Cognigy / Agentic AI","value_type":"single_select"},{"id":7821998101,"name":"TA Director Only – Campaign","value":false,"value_type":"yes_no"}],"id":4944878101,"updated_at":"2026-10-30T07:04:42-04:00","requisition_id":"11594","title":"AI Pre-Sales Engineer","company_name":"NICE","first_published":"2026-08-05T05:44:25-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;So, what’s the role all about?\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;As part of the Presales team, the AI Presales Engineer will work closely with Sales on discovery calls, technical deep dives, demos, and POCs, acting as a trusted advisor who bridges technology and business value\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;The Agentic Solution Sales Team combines an overlay and a hunter sales capacity to support advanced, AI solution sales cycles to accompany our CXone platform or be standalone.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;The ideal candidate will have a deep understanding of advanced digital and AI technologies such as conversational AI, IVA, knowledge management, agent assistance and more.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;How will you make an impact?\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Value Selling \u0026amp;amp; Discovery:\u0026lt;/strong\u0026gt; Partner with account executives to lead technical discovery sessions, identify high-value enterprise AI use cases, and articulate the ROI of automated agents.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Rapid PoC Building:\u0026lt;/strong\u0026gt; Design and build functional prototypes and workflow blueprints using \u0026lt;strong\u0026gt;n8n\u0026lt;/strong\u0026gt; and \u0026lt;strong\u0026gt;LangChain\u0026lt;/strong\u0026gt; to visually demonstrate value during the sales cycle.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Solution Architecture:\u0026lt;/strong\u0026gt; Translate client requirements into production-ready blueprints featuring \u0026lt;strong\u0026gt;RAG (Retrieval-Augmented Generation)\u0026lt;/strong\u0026gt;, semantic search, and secure enterprise app integrations.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Technical Advisory:\u0026lt;/strong\u0026gt; Serve as the trusted AI expert for client CTOs, IT directors, and business leaders, confidently handling security, data privacy, and architecture questions.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Cross-Functional Feedback:\u0026lt;/strong\u0026gt; Feed field insights and client requirements back into the Product and Engineering teams to influence the core product roadmap.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Have you got what it takes?\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Experience:\u0026lt;/strong\u0026gt; 4–7 years of experience in a \u0026lt;strong\u0026gt;Pre-Sales Engineering, Solutions Architecture, or Technical Consulting\u0026lt;/strong\u0026gt; role, with a strong focus on automation or generative AI solutions.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Technical Comprehension:\u0026lt;/strong\u0026gt; Deep conceptual and practical understanding of the AI ecosystem: workflow orchestration (\u0026lt;strong\u0026gt;n8n\u0026lt;/strong\u0026gt;), LLM application frameworks (\u0026lt;strong\u0026gt;LangChain/LangGraph\u0026lt;/strong\u0026gt;), and \u0026lt;strong\u0026gt;RAG pipelines\u0026lt;/strong\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Value-Driven Mindset:\u0026lt;/strong\u0026gt; Proven track record of value selling—translating technical features (like chunking, vector databases, or agents) into business outcomes (cost reduction, speed, risk mitigation).\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Communication \u0026amp;amp; Presentation:\u0026lt;/strong\u0026gt; Exceptional ability to deliver highly engaging product demonstrations and present complex architectures simply to C-level executives.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Light Coding Capabilities:\u0026lt;/strong\u0026gt; Proficient enough in \u0026lt;strong\u0026gt;Python\u0026lt;/strong\u0026gt; or \u0026lt;strong\u0026gt;JavaScript\u0026lt;/strong\u0026gt; to build quick connectors, parse JSON schemas, and ensure reliable api tool-calling in demos.\u0026lt;br\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;What’s in it for you?\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr!\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;Enjoy NICE-FLEX!\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Requisition ID:\u0026lt;/strong\u0026gt; 11594\u0026lt;/span\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Reporting into:\u0026lt;/strong\u0026gt; Director\u0026lt;/span\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Role Type:\u0026lt;/strong\u0026gt; Individual Contributor\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;strong\u0026gt;About NiCE \u0026lt;/strong\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4027391101,"name":"CX INTL, Solution Engineering, International","child_ids":[],"parent_id":4012242101}],"offices":[{"id":4005066101,"name":"Australia - Sydney","location":"Australia - Sydney","child_ids":[],"parent_id":4005112101}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://boards.eu.greenhouse.io/nice/jobs/4877883101?gh_jid=4877883101","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4476704101,"location":{"name":"USA - Remote"},"metadata":[{"id":4778158101,"name":"Job Type","value":"Regular","value_type":"single_select"},{"id":4787631101,"name":"Hiring Manager","value":{"name":"Janik Emmendoerfer","email":"janik.emmendoerfer@nice.com","user_id":4488608101,"employee_id":"197193"},"value_type":"user"},{"id":4614529101,"name":"Category","value":"PRODUCT MANAGEMENT","value_type":"short_text"},{"id":4614545101,"name":"Job String","value":"Product Management.Product AI Platform Enablement.AI Solution Strategist","value_type":"short_text"},{"id":4787135101,"name":"(HRBP) Critical Role","value":"Not Applicable","value_type":"single_select"},{"id":4952164101,"name":"(HRBP) Acquisition Job","value":"Not Applicable","value_type":"single_select"},{"id":7821998101,"name":"TA Director Only – Campaign","value":null,"value_type":"yes_no"}],"id":4877883101,"updated_at":"2026-10-22T12:06:03-04:00","requisition_id":"11033","title":"AI Solution Strategist","company_name":"NICE","first_published":"2026-05-29T14:41:50-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;So, what\u0026#39;s the role all about?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;You\u0026#39;ll operate at the crossroads of AI product strategy, (pre) sales and customer success.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work hand-in-hand with Product Managers and Engineers, and\u0026amp;nbsp; go-to-market (GTM) teams, to define, develop, and launch conversational AI agents that power large volumes of live customer interactions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;The role blends strategic thinking with hands-on agent design, requiring fluency in both business context and technical execution.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;How will you make an impact?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Serve as a strategic partner to customers, supporting the evolution, execution, and adoption of concrete AI initiatives.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Convert business requirements into well-designed, high-performing AI agents.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead delivery across multiple concurrent complex agentic projects that receive maximum visibility both from customer side as well as from the NiCE perspective.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bridge the gap between technical teams and business stakeholders throughout the entire development lifecycle.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Shape agent behavior through conversational design, product intuition, and performance data.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Surface data-driven action items and iterations that sharpen both customer outcomes and internal decision-making.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Have you got what it takes?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Bachelor\u0026#39;s degree in Computer Science, Information Systems or a related discipline (or demonstrated equivalent experience).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;An MBA or similar experience combining technology and business operations is a notable advantage.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven ability to juggle multiple high-stakes projects at once.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;History of rallying cross-functional teams toward delivery in demanding environments.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Solid grasp of software development fundamentals, product management, and engineering workflows.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You won\u0026#39;t be writing code daily, but you need enough technical depth to hold your own alongside engineers and PMs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Capable of bridging the gap between ambitious product vision and working AI agents.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience with conversational design principles and customer experience strategy.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Practical understanding of what\u0026#39;s involved in deploying AI that reliably serves real customers at volume.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Skilled at using performance data to spot issues, mitigate risks, and iterate toward better outcomes.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Sharp written and verbal communicator.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Can distill complex technical detail into clear, actionable language for non-technical audiences.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong critical thinking and comfort with ambiguity, able to make sound calls with incomplete information.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Effective at aligning diverse stakeholders and maintaining momentum across workstreams.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What\u0026#39;s in it for you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Get deeply involved in building and launching AI agents at the leading edge of the industry.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate daily with product and engineering teams pushing the boundaries of enterprise AI at NiCE.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build a distinctive skill set spanning AI strategy, conversational design, and customer operations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Gain expertise that\u0026#39;s in high demand and short supply across the market.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Requisition ID: 11033\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Reporting into:\u0026lt;/strong\u0026gt; Vice President, NiCE Agentic AI Transformation\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Role Type:\u0026lt;/strong\u0026gt; Individual Contributor\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;strong\u0026gt;About NiCE \u0026lt;/strong\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4053783101,"name":"CX - Agentic Experience Automation","child_ids":[],"parent_id":4058412101}],"offices":[{"id":4005168101,"name":"USA - Remote","location":"USA - Remote","child_ids":[],"parent_id":4005091101}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://boards.eu.greenhouse.io/nice/jobs/5018656101?gh_jid=5018656101","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4542788101,"location":{"name":"India - Pune"},"metadata":[{"id":4778158101,"name":"Job Type","value":"Regular","value_type":"single_select"},{"id":4787631101,"name":"Hiring Manager","value":{"name":"Shruti Rastogi","email":"shruti.rastogi@nice.com","user_id":4115052101,"employee_id":"150213"},"value_type":"user"},{"id":4614529101,"name":"Category","value":"R\u0026D","value_type":"short_text"},{"id":4614545101,"name":"Job String","value":"R\u0026D.Software Engineering.Automation Test Engineer","value_type":"short_text"},{"id":4787135101,"name":"(HRBP) Critical Role","value":"Not Applicable","value_type":"single_select"},{"id":4952164101,"name":"(HRBP) Acquisition Job","value":"Not Applicable","value_type":"single_select"},{"id":7821998101,"name":"TA Director Only – Campaign","value":null,"value_type":"yes_no"}],"id":5018656101,"updated_at":"2026-10-28T04:02:13-04:00","requisition_id":"11946","title":"Automation Engineer, CX (Playwright)","company_name":"NICE","first_published":"2026-10-28T04:01:37-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;So, what’s the role all about?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Automation Engineer is responsible for ensuring the quality and reliability of web applications through a combination of manual and automated end-to-end testing. This role involves designing and maintaining scalable automation test suites, executing hybrid test strategies, and leveraging AI agents to accelerate automation and improve test coverage. The position requires close collaboration with cross-functional teams to troubleshoot issues, integrate automation into CI/CD pipelines, and deliver high-quality product releases. The engineer will also document defects, support continuous improvement initiatives, and contribute technical expertise to enhance both test efficiency and overall product quality.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;How will you make an impact?\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Conduct comprehensive end-to-end testing of web applications using both manual techniques and automated tools.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop, enhance, and maintain automation frameworks using industry-standard tools and libraries.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Integrate automated accessibility checks into CI/CD pipelines to enforce shift-left accessibility practices.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Document findings with clear, actionable defect descriptions and supporting screenshots in the team\u0026#39;s test management system (e.g., JIRA).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Analyze information, troubleshoot issues, and reach sound conclusions within own area of technical expertise.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Create and execute automated E2E test cases for web applications, including test data generation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain and support automation infrastructure.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own and deliver tasks of low to medium complexity independently.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Participate in training to continuously build technical and non-technical knowledge.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Adhere to defined SDLC processes and QA best practices.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Have you got what it takes? \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;B.E./B.Tech in Computer Science, Industrial Engineering, Electronics Engineering, or related field.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;2–4 years of experience in IT as an Automation QA Engineer.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;2+ years of hands-on experience in UI automation testing.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficiency with Playwright or equivalent UI testing tools.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong programming skills in TypeScript, Java, or JavaScript.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with CI/CD tools such as Jenkins.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with defect management and tracking tools, preferably JIRA.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working in Agile development environments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exposure to AI-assisted development tools such as GitHub Copilot, Claude Code, or equivalent.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Desirable: knowledge of API validation using Postman or REST APIs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Desirable: familiarity with cloud services such as AWS.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent written and verbal communication skills; strong English proficiency.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Preferred Certification:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;ISTQB\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;Certified or equivalent\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What’s in it for you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Enjoy NICE-FLEX! \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Req ID: \u0026lt;/strong\u0026gt;11946\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;Reporting into: \u0026lt;/strong\u0026gt;Tech Manager, Engineering, CX\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;Role Type: \u0026lt;/strong\u0026gt;Individual Contributor\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;strong\u0026gt;About NiCE \u0026lt;/strong\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4012321101,"name":"CX - R\u0026D Engineering","child_ids":[],"parent_id":4012244101}],"offices":[{"id":4005086101,"name":"India - Pune","location":"India - Pune","child_ids":[],"parent_id":4005049101}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://boards.eu.greenhouse.io/nice/jobs/4981135101?gh_jid=4981135101","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4524391101,"location":{"name":"United Kingdom - London"},"metadata":[{"id":4778158101,"name":"Job Type","value":"Regular","value_type":"single_select"},{"id":4787631101,"name":"Hiring Manager","value":{"name":"Paul Barwick - Copeland","email":"paul.barwick-copeland@nice.com","user_id":4113405101,"employee_id":"144309"},"value_type":"user"},{"id":4614529101,"name":"Category","value":"PROFESSIONAL SERVICES","value_type":"short_text"},{"id":4614545101,"name":"Job String","value":"Professional Services.Business Consulting.Business Consultant","value_type":"short_text"},{"id":4787135101,"name":"(HRBP) Critical Role","value":"Not Applicable","value_type":"single_select"},{"id":4952164101,"name":"(HRBP) Acquisition Job","value":"Not Applicable","value_type":"single_select"},{"id":7821998101,"name":"TA Director Only – Campaign","value":null,"value_type":"yes_no"}],"id":4981135101,"updated_at":"2026-10-27T10:00:44-04:00","requisition_id":"11746","title":"Business Consultant, CX ","company_name":"NICE","first_published":"2026-10-22T10:45:11-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;So, what’s the role all about?\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;This is an exciting consulting position within the NiCE – Value Realisation Services (VRS) Organisation that is focused on owning our customers’ business case and driving increased adoption and bottom-line ROI value of NICE solutions.\u0026amp;nbsp;\u0026amp;nbsp;The ideal candidate brings a strong mix consulting and operations experience to be positioned strongly to lead customers through AI-led CX/CCaaS transformations.\u0026amp;nbsp;\u0026amp;nbsp;As a seasoned consultant in a technology company such as NiCE,\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;one\u0026amp;nbsp;must\u0026amp;nbsp;possess\u0026amp;nbsp;a unique blend of business, subject matter\u0026amp;nbsp;expertise,\u0026amp;nbsp;and technical savvy to lead the team to deliver bottom line business impact via our\u0026amp;nbsp;software\u0026amp;nbsp;solutions.\u0026amp;nbsp;\u0026amp;nbsp;Candidates\u0026amp;nbsp;should be well experienced\u0026amp;nbsp;to\u0026amp;nbsp;act as a\u0026amp;nbsp;leading voice\u0026amp;nbsp;in maturing our\u0026amp;nbsp;VRS\u0026amp;nbsp;methodology\u0026amp;nbsp;and delivery of the services.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;This is a\u0026amp;nbsp;hands-on\u0026amp;nbsp;position where you are personally\u0026amp;nbsp;involved\u0026amp;nbsp;in direct consulting delivery of strategic advisory engagements.\u0026amp;nbsp;This\u0026amp;nbsp;consultant\u0026amp;nbsp;will work with multiple broad groups within\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;NiCE\u0026lt;/span\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;\u0026amp;nbsp;and must have\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;proven ability to influence cross-functional teams with or without formal “direct-line”\u0026amp;nbsp;authority and\u0026amp;nbsp;be effective\u0026amp;nbsp;working within\u0026amp;nbsp;a\u0026amp;nbsp;matrixed\u0026amp;nbsp;organisation.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;At\u0026amp;nbsp;NiCE, the\u0026amp;nbsp;VRS Business\u0026amp;nbsp;Portfolio\u0026amp;nbsp;Consultant:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;335557856\u0026amp;quot;:16777215,\u0026amp;quot;335559738\u0026amp;quot;:150,\u0026amp;quot;335559739\u0026amp;quot;:150}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;Provides\u0026amp;nbsp;best practice guidance to ensure customer fully\u0026amp;nbsp;optimises\u0026amp;nbsp;their business process and\u0026amp;nbsp;maximises\u0026amp;nbsp;the full potential of the\u0026amp;nbsp;NiCE\u0026amp;nbsp;offered solution(s)\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:true,\u0026amp;quot;134233118\u0026amp;quot;:true,\u0026amp;quot;335557856\u0026amp;quot;:16777215,\u0026amp;quot;335559685\u0026amp;quot;:375}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;Designs change strategy across people, process \u0026amp;amp; technology\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:true,\u0026amp;quot;134233118\u0026amp;quot;:true,\u0026amp;quot;335557856\u0026amp;quot;:16777215,\u0026amp;quot;335559685\u0026amp;quot;:375}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;Serves as lead consulting program leader, creating and owning the business case for a multi-tiered customer offering, leading multi-product projects\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:true,\u0026amp;quot;134233118\u0026amp;quot;:true,\u0026amp;quot;335557856\u0026amp;quot;:16777215,\u0026amp;quot;335559685\u0026amp;quot;:375}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;Builds long-term relationships with customers, becoming a trusted advisor\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:true,\u0026amp;quot;134233118\u0026amp;quot;:true,\u0026amp;quot;335557856\u0026amp;quot;:16777215,\u0026amp;quot;335559685\u0026amp;quot;:375}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;Provides individual accountability toward assurance of customer value\u0026amp;nbsp;realisation\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:true,\u0026amp;quot;134233118\u0026amp;quot;:true,\u0026amp;quot;335557856\u0026amp;quot;:16777215,\u0026amp;quot;335559685\u0026amp;quot;:375}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;Identifies\u0026amp;nbsp;opportunities for\u0026amp;nbsp;additional\u0026amp;nbsp;engagements through service subscription renewals and business development\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:true,\u0026amp;quot;134233118\u0026amp;quot;:true,\u0026amp;quot;335557856\u0026amp;quot;:16777215,\u0026amp;quot;335559685\u0026amp;quot;:375}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;Key Responsibilities\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;: \u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;335557856\u0026amp;quot;:16777215,\u0026amp;quot;335559738\u0026amp;quot;:150,\u0026amp;quot;335559739\u0026amp;quot;:150}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;Responsible for the successful delivery of business improvement projects resulting in highly satisfied, reference-able clients and measurable business improvement\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:true,\u0026amp;quot;134233118\u0026amp;quot;:true,\u0026amp;quot;335557856\u0026amp;quot;:16777215,\u0026amp;quot;335559685\u0026amp;quot;:375}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;Discover,\u0026amp;nbsp;identify\u0026amp;nbsp;and create business cases for value of the product portfolio\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:true,\u0026amp;quot;134233118\u0026amp;quot;:true,\u0026amp;quot;335557856\u0026amp;quot;:16777215,\u0026amp;quot;335559685\u0026amp;quot;:375}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;Lead\u0026amp;nbsp;consulting projects to drive process improvement and ensure business readiness for\u0026amp;nbsp;optimal\u0026amp;nbsp;adoption and\u0026amp;nbsp;utilisation\u0026amp;nbsp;of\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;NiCE\u0026lt;/span\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;\u0026amp;nbsp;solutions across the enterprise\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:true,\u0026amp;quot;134233118\u0026amp;quot;:true,\u0026amp;quot;335557856\u0026amp;quot;:16777215,\u0026amp;quot;335559685\u0026amp;quot;:375}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;Lead complete, comprehensive\u0026amp;nbsp;organisational\u0026amp;nbsp;change management with customer during engagements\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:true,\u0026amp;quot;134233118\u0026amp;quot;:true,\u0026amp;quot;335557856\u0026amp;quot;:16777215,\u0026amp;quot;335559685\u0026amp;quot;:375}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;Own and manage senior stakeholder relationship and ensure active participation and sponsorship over the course of the engagement\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:true,\u0026amp;quot;134233118\u0026amp;quot;:true,\u0026amp;quot;335557856\u0026amp;quot;:16777215,\u0026amp;quot;335559685\u0026amp;quot;:375}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;Manage consulting program with continuous alignment with entire product implementation program\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:true,\u0026amp;quot;134233118\u0026amp;quot;:true,\u0026amp;quot;335557856\u0026amp;quot;:16777215,\u0026amp;quot;335559685\u0026amp;quot;:375}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;Establish and\u0026amp;nbsp;monitor\u0026amp;nbsp;progress toward\u0026amp;nbsp;business\u0026amp;nbsp;success criteria for each product and\u0026amp;nbsp;BU\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:true,\u0026amp;quot;134233118\u0026amp;quot;:true,\u0026amp;quot;335557856\u0026amp;quot;:16777215,\u0026amp;quot;335559685\u0026amp;quot;:375}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;Map business case into action items and solution design\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:true,\u0026amp;quot;134233118\u0026amp;quot;:true,\u0026amp;quot;335557856\u0026amp;quot;:16777215,\u0026amp;quot;335559685\u0026amp;quot;:375}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;Align launch strategy with use case and value\u0026amp;nbsp;priorities\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:true,\u0026amp;quot;134233118\u0026amp;quot;:true,\u0026amp;quot;335557856\u0026amp;quot;:16777215,\u0026amp;quot;335559685\u0026amp;quot;:375}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;Provide input into technical project plan, overlaying VRS activities\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:true,\u0026amp;quot;134233118\u0026amp;quot;:true,\u0026amp;quot;335557856\u0026amp;quot;:16777215,\u0026amp;quot;335559685\u0026amp;quot;:375}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;Develop repeat business opportunities via successful delivery,\u0026amp;nbsp;credibility\u0026amp;nbsp;and thought leadership\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:true,\u0026amp;quot;134233118\u0026amp;quot;:true,\u0026amp;quot;335557856\u0026amp;quot;:16777215,\u0026amp;quot;335559685\u0026amp;quot;:375}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;Independently perform financial analysis, benefits and impact analysis and create ROI models for the specific domain\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:true,\u0026amp;quot;134233118\u0026amp;quot;:true,\u0026amp;quot;335557856\u0026amp;quot;:16777215,\u0026amp;quot;335559685\u0026amp;quot;:375}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;Required Experience\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;335557856\u0026amp;quot;:16777215,\u0026amp;quot;335559738\u0026amp;quot;:150,\u0026amp;quot;335559739\u0026amp;quot;:150}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;div\u0026gt;Fluent in German, both written and spoken\u0026lt;/div\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;Minimum of 5 years of experience in functions and industries in which\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;NiCE\u0026lt;/span\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;\u0026amp;nbsp;provides services\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:true,\u0026amp;quot;134233118\u0026amp;quot;:true,\u0026amp;quot;335557856\u0026amp;quot;:16777215,\u0026amp;quot;335559685\u0026amp;quot;:375}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;Minimum 5 years of leadership experience in contact center environment preferred\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:true,\u0026amp;quot;134233118\u0026amp;quot;:true,\u0026amp;quot;335557856\u0026amp;quot;:16777215,\u0026amp;quot;335559685\u0026amp;quot;:375}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;Experience with contact center enterprise software, and specifically deep domain experience in\u0026amp;nbsp;IVR/Routing/ACD and Work Force Management\u0026amp;nbsp;or Quality Management\u0026amp;nbsp;preferred\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:true,\u0026amp;quot;134233118\u0026amp;quot;:true,\u0026amp;quot;335557856\u0026amp;quot;:16777215,\u0026amp;quot;335559685\u0026amp;quot;:375}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;Hands on experience of implementing AI/Digital products (such as Co-pilot, Autopilot) from a people and process\u0026amp;nbsp;perspective (such as\u0026amp;nbsp;understanding any\u0026amp;nbsp;Change Management,\u0026amp;nbsp;adoption\u0026amp;nbsp;or Value\u0026amp;nbsp;Realisation\u0026amp;nbsp;challenges).\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:true,\u0026amp;quot;134233118\u0026amp;quot;:true,\u0026amp;quot;335557856\u0026amp;quot;:16777215,\u0026amp;quot;335559685\u0026amp;quot;:375}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;Experience in business process improvement and Customer Success\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:true,\u0026amp;quot;134233118\u0026amp;quot;:true,\u0026amp;quot;335557856\u0026amp;quot;:16777215,\u0026amp;quot;335559685\u0026amp;quot;:375}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;Must have proven ability to\u0026amp;nbsp;independently and effectively handle Sr. Executive audience and stakeholders, provide thought leadership and gain strategic partnership\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:true,\u0026amp;quot;134233118\u0026amp;quot;:true,\u0026amp;quot;335557856\u0026amp;quot;:16777215,\u0026amp;quot;335559685\u0026amp;quot;:375}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;Led project\u0026amp;nbsp;teams and\u0026amp;nbsp;demonstrated\u0026amp;nbsp;operational performance improvements with significant benefit.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:true,\u0026amp;quot;134233118\u0026amp;quot;:true,\u0026amp;quot;335557856\u0026amp;quot;:16777215,\u0026amp;quot;335559685\u0026amp;quot;:375}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;Demonstrated experience with leading\u0026amp;nbsp;organisational\u0026amp;nbsp;change, creating governance teams and center of excellence processes\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:true,\u0026amp;quot;134233118\u0026amp;quot;:true,\u0026amp;quot;335557856\u0026amp;quot;:16777215,\u0026amp;quot;335559685\u0026amp;quot;:375}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;Certification or\u0026amp;nbsp;demonstrated\u0026amp;nbsp;expertise\u0026amp;nbsp;in\u0026amp;nbsp;organisational\u0026amp;nbsp;change management\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:true,\u0026amp;quot;134233118\u0026amp;quot;:true,\u0026amp;quot;335557856\u0026amp;quot;:16777215,\u0026amp;quot;335559685\u0026amp;quot;:375}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:true,\u0026amp;quot;134233118\u0026amp;quot;:true,\u0026amp;quot;335557856\u0026amp;quot;:16777215,\u0026amp;quot;335559685\u0026amp;quot;:375}\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;TextRun SCXW260186456 BCX8\u0026quot; lang=\u0026quot;EN-US\u0026quot; data-contrast=\u0026quot;none\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;NormalTextRun SCXW260186456 BCX8\u0026quot;\u0026gt;Six Sigma Certification or other Process Improvement Discipline preferred\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:true,\u0026amp;quot;134233118\u0026amp;quot;:true,\u0026amp;quot;335557856\u0026amp;quot;:16777215,\u0026amp;quot;335559685\u0026amp;quot;:375}\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;EOP Selected SCXW260186456 BCX8\u0026quot; data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:true,\u0026amp;quot;134233118\u0026amp;quot;:true,\u0026amp;quot;335557856\u0026amp;quot;:16777215,\u0026amp;quot;335559685\u0026amp;quot;:375}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;Req ID: 11746\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Reporting to: Director, Business Consulting, VRS.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Role type: Individual contributor\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;#LI-Hybrid\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;strong\u0026gt;About NiCE \u0026lt;/strong\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4012330101,"name":"GCO - Customer Success \u0026 Services","child_ids":[],"parent_id":4012244101}],"offices":[{"id":4005082101,"name":"United Kingdom - London","location":"United Kingdom - London","child_ids":[],"parent_id":4005102101}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://boards.eu.greenhouse.io/nice/jobs/4938801101?gh_jid=4938801101","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4506070101,"location":{"name":"Israel - Raanana"},"metadata":[{"id":4778158101,"name":"Job Type","value":"Regular","value_type":"single_select"},{"id":4787631101,"name":"Hiring Manager","value":{"name":"Avishag Tomer","email":"avishag.tomer@nice.com","user_id":4108186101,"employee_id":"3163"},"value_type":"user"},{"id":4614529101,"name":"Category","value":"ACCOUNTING \u0026 FINANCE","value_type":"short_text"},{"id":4614545101,"name":"Job String","value":"Accounting \u0026 Finance.FinOps.FinOps","value_type":"short_text"},{"id":4787135101,"name":"(HRBP) Critical Role","value":"Not Applicable","value_type":"single_select"},{"id":4952164101,"name":"(HRBP) Acquisition Job","value":"Not Applicable","value_type":"single_select"},{"id":7821998101,"name":"TA Director Only – Campaign","value":null,"value_type":"yes_no"}],"id":4938801101,"updated_at":"2026-09-01T10:29:44-04:00","requisition_id":"11535","title":"Cloud FinOps Business Partner","company_name":"NICE","first_published":"2026-07-28T06:02:04-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;So, what’s the role all about?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;NiCE operates at high cloud scale in a challenging environment, where best-practice FinOps turns that scale into measurable savings and business value.\u0026amp;nbsp;As a Cloud FinOps Business Partner, you\u0026#39;ll sit at the center of how NiCE invests in, optimizes, and governs a large-scale cloud footprint. Working across Engineering, Operations, Finance, Procurement and IT, you\u0026#39;ll drive cost visibility, lead optimization programs, and shape best-practice FinOps at scale - boosting the company\u0026#39;s cloud efficiency and cloud governance.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;How will you make an impact?\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Support business units with cloud cost transparency by preparing reports, dashboards, and cost breakdowns.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner\u0026amp;nbsp;with Engineering, Cloud Ops, Finance and Product teams to turn cost insights into action\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Assist in company-wide cloud efficiency and cost-optimization programs by analyzing usage data and identifying savings opportunities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Track and maintain FinOps KPIs and reporting; build and maintain optimization roadmaps aligned with organizational goals.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Monitor commitment coverage (Reserved Instances, Savings Plans) and flag commercial opportunities for review.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Analyze AWS cost and usage reports and assist with budget tracking and variance analysis.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with internal stakeholders and help contextualize cloud billing data for non-technical audiences.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Participate in FinOps initiatives around AI workloads and assist in tracking AI-related cloud costs.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Have you got what it takes?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;2+ years of FinOps experience in large scale organizations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;5+ years of hands-on complex project management experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hands-on experience with AWS and Azure console and services; familiarity with GCP is a plus.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong data-analysis skills and advanced proficiency in Excel.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bachelor\u0026#39;s degree in Business Management, Economics, Accounting, or Information Technology.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Understanding of accounting or financial concepts.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to manage and communicate with stakeholders effectively\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficient English\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What’s in it for you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join an ever-growing, market-disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Enjoy NiCE-FLEX!\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Requisition ID: 11535\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;Reporting into: Manager, Cloud FinOps\u0026lt;/strong\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;Role Type: IC\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;#LI-Hybrid\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;strong\u0026gt;About NiCE \u0026lt;/strong\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4015649101,"name":"CX - Strategy and Ops","child_ids":[],"parent_id":4012244101}],"offices":[{"id":4005087101,"name":"Israel - Raanana","location":"Israel - Raanana","child_ids":[],"parent_id":4005050101}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://boards.eu.greenhouse.io/nice/jobs/4983786101?gh_jid=4983786101","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4525592101,"location":{"name":"United Kingdom - Remote"},"metadata":[{"id":4778158101,"name":"Job Type","value":"Regular","value_type":"single_select"},{"id":4787631101,"name":"Hiring Manager","value":{"name":"Dusty Jones","email":"dusty.jones@niceincontact.com","user_id":4109485101,"employee_id":"108931"},"value_type":"user"},{"id":4614529101,"name":"Category","value":"Cloud Operations","value_type":"short_text"},{"id":4614545101,"name":"Job String","value":"Cloud Operations.Cloud Database.Cloud Database Engineer","value_type":"short_text"},{"id":4787135101,"name":"(HRBP) Critical Role","value":"Not Applicable","value_type":"single_select"},{"id":4952164101,"name":"(HRBP) Acquisition Job","value":"Not Applicable","value_type":"single_select"},{"id":7821998101,"name":"TA Director Only – Campaign","value":true,"value_type":"yes_no"}],"id":4983786101,"updated_at":"2026-10-01T09:08:06-04:00","requisition_id":"11778","title":"Cloud Operations Engineer - Night shift 10PM to 6AM","company_name":"NICE","first_published":"2026-09-29T07:43:26-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h3\u0026gt;Full Stack Cloud Operations Engineer\u0026amp;nbsp;\u0026lt;/h3\u0026gt;\n\u0026lt;h4\u0026gt;Night shift 10 PM to 6 AM\u0026lt;/h4\u0026gt;\n\u0026lt;p\u0026gt;At NICE, we don\u0026#39;t limit our challenges. We challenge our limits. Always. We\u0026#39;re ambitious. We\u0026#39;re game changers. And we play to win. We set the highest standards and execute beyond them. And if you\u0026#39;re like us, we can offer you the ultimate career opportunity that will light a fire within you.\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;So, what\u0026#39;s the role all about?\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;As a Full Stack Cloud Operations Engineer, you will play a critical role in ensuring the security, reliability, availability, and performance of NICE\u0026#39;s cloud and datacenter infrastructure. Working across Windows, Linux, AWS, VMware, and physical compute environments, you will support business-critical production systems that power our global operations.You will proactively monitor infrastructure, resolve incidents, optimize system performance, and contribute to the continuous improvement of operational processes. This role offers the opportunity to work across modern cloud technologies and enterprise-scale infrastructure while helping maintain a secure and highly available environment.How will you make an impact?\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Maintaining, monitoring, and supporting enterprise production infrastructure environments to ensure maximum uptime and performance.\u0026lt;span class=\u0026quot;___xxxjie0 f1w7gpdv f1gqqdtu\u0026quot; data-wra=\u0026quot;1\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Administering AWS cloud resources and services, ensuring security, scalability, and operational excellence.\u0026lt;span class=\u0026quot;___xxxjie0 f1w7gpdv f1gqqdtu\u0026quot; data-wra=\u0026quot;1\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Supporting multiple infrastructure platforms and applications of medium to high complexity across cloud and datacenter environments.\u0026lt;span class=\u0026quot;___xxxjie0 f1w7gpdv f1gqqdtu\u0026quot; data-wra=\u0026quot;1\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Monitoring systems, troubleshooting incidents, and resolving operational issues in accordance with defined processes and SLAs.\u0026lt;span class=\u0026quot;___xxxjie0 f1w7gpdv f1gqqdtu\u0026quot; data-wra=\u0026quot;1\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Analyzing operational metrics and enhancing infrastructure performance through continuous improvement initiatives.\u0026lt;span class=\u0026quot;___xxxjie0 f1w7gpdv f1gqqdtu\u0026quot; data-wra=\u0026quot;1\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Managing core infrastructure services including DNS, FTP, IIS, application environments, Active Directory, and identity management solutions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Participating in on-call rotations and communicating critical events effectively to stakeholders, operational teams, and leadership.\u0026lt;span class=\u0026quot;___xxxjie0 f1w7gpdv f1gqqdtu\u0026quot; data-wra=\u0026quot;1\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Supporting physical datacenter operations including hardware installation, cabling, racking, maintenance activities, and infrastructure upgrades.\u0026lt;span class=\u0026quot;___xxxjie0 f1w7gpdv f1gqqdtu\u0026quot; data-wra=\u0026quot;1\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Managing user accounts and permissions through AWS IAM and other identity management platforms.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Implementing server updates, capacity planning activities, operating system patching, and infrastructure optimization initiatives.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;Have you got what it takes?\u0026lt;/h3\u0026gt;\n\u0026lt;h4\u0026gt;Required Qualifications \u0026amp;amp; Experience\u0026lt;/h4\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Bachelor\u0026#39;s degree in Computer Science, Information Systems, or a related field, or equivalent industry experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;3+ years of experience supporting large-scale production infrastructure environments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;3+ years of hands-on Windows Server administration experience in enterprise production environments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;3+ years of experience configuring and supporting server hardware and operating systems.\u0026lt;span class=\u0026quot;___xxxjie0 f1w7gpdv f1gqqdtu\u0026quot; data-wra=\u0026quot;1\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working in fast-paced environments with changing priorities and timelines.\u0026lt;span class=\u0026quot;___xxxjie0 f1w7gpdv f1gqqdtu\u0026quot; data-wra=\u0026quot;1\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong knowledge of Active Directory, Windows Domains, DNS, and enterprise infrastructure services.\u0026lt;span class=\u0026quot;___xxxjie0 f1w7gpdv f1gqqdtu\u0026quot; data-wra=\u0026quot;1\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with Windows and Linux operating system patching and maintenance.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Intermediate Linux administration skills and practical operational experience.\u0026lt;span class=\u0026quot;___xxxjie0 f1w7gpdv f1gqqdtu\u0026quot; data-wra=\u0026quot;1\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience following change management processes and operational governance standards.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;You will have an advantage if you also have:\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience working within PCI-DSS, Cyber Essentials, or other regulated compliance environments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with AWS EKS and ECS container platforms.\u0026lt;span class=\u0026quot;___xxxjie0 f1w7gpdv f1gqqdtu\u0026quot; data-wra=\u0026quot;1\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hands-on experience with infrastructure automation tools such as Chef, Ansible, or Puppet.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience managing SAN and NAS storage environments.\u0026lt;span class=\u0026quot;___xxxjie0 f1w7gpdv f1gqqdtu\u0026quot; data-wra=\u0026quot;1\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with Okta identity and access management solutions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience supporting hardware lifecycle management and vendor coordination activities.\u0026lt;span class=\u0026quot;___xxxjie0 f1w7gpdv f1gqqdtu\u0026quot; data-wra=\u0026quot;1\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience managing Cisco UCS environments.\u0026lt;span class=\u0026quot;___xxxjie0 f1w7gpdv f1gqqdtu\u0026quot; data-wra=\u0026quot;1\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong AWS monitoring and infrastructure management experience.\u0026lt;span class=\u0026quot;___xxxjie0 f1w7gpdv f1gqqdtu\u0026quot; data-wra=\u0026quot;1\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with PowerShell and other scripting languages for automation and operational efficiency.\u0026lt;span class=\u0026quot;___xxxjie0 f1w7gpdv f1gqqdtu\u0026quot; data-wra=\u0026quot;1\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;What\u0026#39;s in it for you?\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;Join an industry-leading, global technology organization where innovation, cloud transformation, and operational excellence are at the heart of everything we do. You\u0026#39;ll collaborate with talented professionals across multiple disciplines while gaining exposure to enterprise-scale cloud and infrastructure technologies.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At NICE, you\u0026#39;ll have opportunities to grow your career, develop new technical skills, and contribute to mission-critical platforms that serve thousands of organizations worldwide. If you\u0026#39;re passionate about cloud infrastructure, automation, and operational excellence, we\u0026#39;d love to hear from you.\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;About NICE\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime, and ensure public safety. Every day, NICE software manages more than 120 million customer interactions and monitors over 3 billion financial transactions.\u0026lt;/em\u0026gt;\u0026lt;span class=\u0026quot;___xxxjie0 f1w7gpdv f1gqqdtu\u0026quot; data-wra=\u0026quot;1\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Known as an innovation powerhouse that excels in AI, cloud, and digital technologies, NICE is consistently recognized as a market leader, with more than 8,500 employees across 30+ countries worldwide.\u0026lt;/em\u0026gt;\u0026lt;span class=\u0026quot;___xxxjie0 f1w7gpdv f1gqqdtu\u0026quot; data-wra=\u0026quot;1\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NICE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation, or any other category protected by law.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Requisition ID: 11778\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;Reporting into: Director, Cloud Systems Engineering, CX\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Role Type: \u0026lt;/strong\u0026gt;Individual Contributor\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Location: UK remote\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;strong\u0026gt;About NiCE \u0026lt;/strong\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4060229101,"name":"CX - Platform Operations","child_ids":[],"parent_id":4058412101}],"offices":[{"id":4005082101,"name":"United Kingdom - London","location":"United Kingdom - London","child_ids":[],"parent_id":4005102101}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://boards.eu.greenhouse.io/nice/jobs/5011031101?gh_jid=5011031101","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4539135101,"location":{"name":"Israel - Raanana"},"metadata":[{"id":4778158101,"name":"Job Type","value":"Regular","value_type":"single_select"},{"id":4787631101,"name":"Hiring Manager","value":{"name":"Tal Sedov","email":"tal.sedov@nice.com","user_id":4106947101,"employee_id":"110412"},"value_type":"user"},{"id":4614529101,"name":"Category","value":"HR","value_type":"short_text"},{"id":4614545101,"name":"Job String","value":null,"value_type":"short_text"},{"id":4787135101,"name":"(HRBP) Critical Role","value":"Not Applicable","value_type":"single_select"},{"id":4952164101,"name":"(HRBP) Acquisition Job","value":"Not Applicable","value_type":"single_select"},{"id":7821998101,"name":"TA Director Only – Campaign","value":null,"value_type":"yes_no"}],"id":5011031101,"updated_at":"2026-10-20T09:24:42-04:00","requisition_id":"11899","title":"Compensation \u0026 Benefits Manager, International Region","company_name":"NICE","first_published":"2026-10-20T07:42:21-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;So, what’s the role all about?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The position of International Compensation \u0026amp;amp; Benefits manager is a key leadership role responsible for designing, implementing, and managing the organization\u0026#39;s compensation and benefits programs for the international region.We are looking for a talented team player to lead the C\u0026amp;amp;B domains in the international region, which includes over 15 countries: UK, Israel, Germany, the Netherlands, France, Czech Republic, Singapore, Australia, Japan and more.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;How will you make an impact?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;1. Compensation and Benefits\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with global NiCE Centers of Excellence to design and implement comprehensive compensation and benefits strategies that align with the organization\u0026#39;s goals and objectives\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Design, implement and communicate all Compensation and Benefits programs within the region\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Analyze market trends and benchmark data to ensure competitive and attractive compensation and benefits packages\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead the design, communication, and administration of benefits programs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with external vendors to manage benefit plans and ensure compliance with regulatory requirements\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead international pension programs, including governance, benchmarking, vendor management, implementation and employee communications\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide professional support and best practices and lead change management plans for managers and HR business partners\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain knowledge and understanding of local regulations, ensuring compliance with local programs and practices\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage cross C\u0026amp;amp;B projects and initiatives, writing policies and driving process improvements and operational excellence\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support mergers, acquisitions and organizational changes through compensation and benefits due diligence, integration planning and harmonization analysis\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead employee-facing communication strategies related to compensation, benefits and pensions programs, including development of guides, FAQs, digital content and change management plans.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify and implement opportunities to improve employee and HR experiences through automation, AI-enabled solutions, process simplification and digital self-service tools.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;2. Data Analysis and Reporting:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Utilize data analytics to assess the effectiveness of compensation and benefits programs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Generate reports and metrics to provide insights, enabling data-driven decision-making\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;3. Leadership:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Provide leadership and guidance to the Compensation and Benefits a team, fostering a culture of collaboration and continuous improvement\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with cross-functional teams to ensure alignment to compensation and benefits strategies\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Managerial role\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Have you got what it takes?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;B.A in Financial Management (Economics / Accounting)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;7+ years of C\u0026amp;amp;B experience in a global software company\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;C\u0026amp;amp;B experience in regional Compensation and Benefits management, leading country-specific benefits programs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in design, implementation and communication of C\u0026amp;amp;B programs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in educating, mentoring and training business leaders and HR professionals on C\u0026amp;amp;B related topics\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong understanding of HR operations, policies, and procedures\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;In-depth knowledge of relevant employment laws and regulations\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Advanced knowledge of Excel\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Advanced knowledge of BI reporting tools – a plus\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;Capabilities Required:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;“Hands on” with strong attention to detail\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong project management skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fast learner and self-driven\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong quantitative analytical capabilities and critical thinking skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Business acumen and curiosity for market dynamics – researcher by nature\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;High energy, proactive, passionate\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Combines high standards with high pace\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;High level of maturity and discretion\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Applies smart judgment, informed by data-based decision making, flexible mindset\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent interpersonal skills – ability to partner and align with business leaders and HR, delivering added value at every touchpoint of a relationship\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What’s in it for you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Enjoy NiCE-FLEX!\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Requisition ID:\u0026lt;/strong\u0026gt; 11899\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;Reporting into:\u0026lt;/strong\u0026gt; Director, Global Compensation, Analytics \u0026amp;amp; HRIS\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;Role Type:\u0026lt;/strong\u0026gt; Manager\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;strong\u0026gt;About NiCE \u0026lt;/strong\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4015646101,"name":"HR - C\u0026B and HR Ops","child_ids":[],"parent_id":4012240101}],"offices":[{"id":4005087101,"name":"Israel - Raanana","location":"Israel - Raanana","child_ids":[],"parent_id":4005050101}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://boards.eu.greenhouse.io/nice/jobs/5011029101?gh_jid=5011029101","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4539135101,"location":{"name":"Israel - Raanana"},"metadata":[{"id":4778158101,"name":"Job Type","value":"Regular","value_type":"single_select"},{"id":4787631101,"name":"Hiring Manager","value":{"name":"Tal Sedov","email":"tal.sedov@nice.com","user_id":4106947101,"employee_id":"110412"},"value_type":"user"},{"id":4614529101,"name":"Category","value":"HR","value_type":"short_text"},{"id":4614545101,"name":"Job String","value":null,"value_type":"short_text"},{"id":4787135101,"name":"(HRBP) Critical Role","value":"Not Applicable","value_type":"single_select"},{"id":4952164101,"name":"(HRBP) Acquisition Job","value":"Not Applicable","value_type":"single_select"},{"id":7821998101,"name":"TA Director Only – Campaign","value":null,"value_type":"yes_no"}],"id":5011029101,"updated_at":"2026-10-20T09:24:42-04:00","requisition_id":"11899","title":"Compensation \u0026 Benefits Manager, Israel, EMEA \u0026 APAC ","company_name":"NICE","first_published":"2026-10-20T07:39:17-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;So, what’s the role all about?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The position of International Compensation \u0026amp;amp; Benefits manager is a key leadership role responsible for designing, implementing, and managing the organization\u0026#39;s compensation and benefits programs for the international region.We are looking for a talented team player to lead the C\u0026amp;amp;B domains in the international region, which includes over 15 countries: UK, Israel, Germany, the Netherlands, France, Czech Republic, Singapore, Australia, Japan and more.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;How will you make an impact?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;1. Compensation and Benefits\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with global NiCE Centers of Excellence to design and implement comprehensive compensation and benefits strategies that align with the organization\u0026#39;s goals and objectives\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Design, implement and communicate all Compensation and Benefits programs within the region\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Analyze market trends and benchmark data to ensure competitive and attractive compensation and benefits packages\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead the design, communication, and administration of benefits programs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with external vendors to manage benefit plans and ensure compliance with regulatory requirements\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead international pension programs, including governance, benchmarking, vendor management, implementation and employee communications\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide professional support and best practices and lead change management plans for managers and HR business partners\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain knowledge and understanding of local regulations, ensuring compliance with local programs and practices\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage cross C\u0026amp;amp;B projects and initiatives, writing policies and driving process improvements and operational excellence\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support mergers, acquisitions and organizational changes through compensation and benefits due diligence, integration planning and harmonization analysis\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead employee-facing communication strategies related to compensation, benefits and pensions programs, including development of guides, FAQs, digital content and change management plans.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify and implement opportunities to improve employee and HR experiences through automation, AI-enabled solutions, process simplification and digital self-service tools.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;2. Data Analysis and Reporting:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Utilize data analytics to assess the effectiveness of compensation and benefits programs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Generate reports and metrics to provide insights, enabling data-driven decision-making\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;3. Leadership:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Provide leadership and guidance to the Compensation and Benefits a team, fostering a culture of collaboration and continuous improvement\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with cross-functional teams to ensure alignment to compensation and benefits strategies\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Managerial role\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Have you got what it takes?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;B.A in Financial Management (Economics / Accounting)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;7+ years of C\u0026amp;amp;B experience in a global software company\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;C\u0026amp;amp;B experience in regional Compensation and Benefits management, leading country-specific benefits programs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in design, implementation and communication of C\u0026amp;amp;B programs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in educating, mentoring and training business leaders and HR professionals on C\u0026amp;amp;B related topics\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong understanding of HR operations, policies, and procedures\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;In-depth knowledge of relevant employment laws and regulations\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Advanced knowledge of Excel\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Advanced knowledge of BI reporting tools – a plus\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;Capabilities Required:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;“Hands on” with strong attention to detail\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong project management skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fast learner and self-driven\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong quantitative analytical capabilities and critical thinking skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Business acumen and curiosity for market dynamics – researcher by nature\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;High energy, proactive, passionate\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Combines high standards with high pace\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;High level of maturity and discretion\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Applies smart judgment, informed by data-based decision making, flexible mindset\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent interpersonal skills – ability to partner and align with business leaders and HR, delivering added value at every touchpoint of a relationship\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What’s in it for you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Enjoy NiCE-FLEX!\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Requisition ID:\u0026lt;/strong\u0026gt; 11899\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;Reporting into:\u0026lt;/strong\u0026gt; Director, Global Compensation, Analytics \u0026amp;amp; HRIS\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;Role Type:\u0026lt;/strong\u0026gt; Manager\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;strong\u0026gt;About NiCE \u0026lt;/strong\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4015646101,"name":"HR - C\u0026B and HR Ops","child_ids":[],"parent_id":4012240101}],"offices":[{"id":4005087101,"name":"Israel - Raanana","location":"Israel - Raanana","child_ids":[],"parent_id":4005050101}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://boards.eu.greenhouse.io/nice/jobs/4940102101?gh_jid=4940102101","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4506497101,"location":{"name":"Philippines - Manila"},"metadata":[{"id":4778158101,"name":"Job Type","value":"Regular","value_type":"single_select"},{"id":4787631101,"name":"Hiring Manager","value":{"name":"Jared Salman","email":"jared.salman@niceincontact.com","user_id":4110603101,"employee_id":"161636"},"value_type":"user"},{"id":4614529101,"name":"Category","value":"PROFESSIONAL SERVICES","value_type":"short_text"},{"id":4614545101,"name":"Job String","value":"Professional Services.Professional Services.Professional Services Engineer","value_type":"short_text"},{"id":4787135101,"name":"(HRBP) Critical Role","value":"Not Applicable","value_type":"single_select"},{"id":4952164101,"name":"(HRBP) Acquisition Job","value":"Not Applicable","value_type":"single_select"},{"id":7821998101,"name":"TA Director Only – Campaign","value":null,"value_type":"yes_no"}],"id":4940102101,"updated_at":"2026-09-03T15:32:52-04:00","requisition_id":"11554","title":"Customer Success, CX","company_name":"NICE","first_published":"2026-08-07T11:43:05-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;sub\u0026gt;The Customer Success\u0026lt;/sub\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;sub\u0026gt;The Customer Success partners with clients throughout their lifecycle to ensure they realize value from the Proactive AI Agent platform. Working closely with Sales, Professional Services, Configuration, Product, and Development teams, the Customer Success organization is responsible for driving adoption, value realization, retention, and growth. \u0026lt;/sub\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;sub\u0026gt;Proactive AI Agents is a cloud-hosted conversational AI platform and part of the NICE CXone suite of customer engagement solutions. The platform enables organizations to proactively engage customers across digital channels through artificial intelligence, natural language processing, and automation, helping improve customer experiences while reducing operational costs.\u0026lt;/sub\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;sub\u0026gt;Role Purpose\u0026lt;/sub\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;sub\u0026gt;Support the successful delivery, adoption, and ongoing optimization of customer journeys implemented through the Proactive AI Agent platform. Partner with internal teams and customer stakeholders to design, configure, implement, and enhance solutions that deliver measurable business outcomes while ensuring long-term customer success and retention.\u0026lt;/sub\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;sub\u0026gt;Key Responsibilities\u0026lt;/sub\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;sub\u0026gt;Support the successful delivery and ongoing optimization of client journeys through execution of customer success and professional services plans.\u0026lt;/sub\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;sub\u0026gt;Partner with Sales, Professional Services, and Business Intelligence teams to implement solutions aligned with client business objectives.\u0026lt;/sub\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;sub\u0026gt;Own the operational health of assigned client accounts by monitoring adoption, engagement, and business outcomes.\u0026lt;/sub\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;sub\u0026gt;Identify and communicate risks, opportunities, and recommendations to support customer success and retention.\u0026lt;/sub\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;sub\u0026gt;Develop a strong understanding of client business processes, requirements, and success measures.\u0026lt;/sub\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;sub\u0026gt;Deliver high-quality technical implementations, solution configurations, and validation activities in accordance with established standards and best practices.\u0026lt;/sub\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;sub\u0026gt;Serve as a primary day-to-day contact for assigned accounts, building trusted working relationships with operational stakeholders.\u0026lt;/sub\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;sub\u0026gt;Translate business requirements into technical solution designs and configuration requirements.\u0026lt;/sub\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;sub\u0026gt;Monitor, analyze, and communicate client performance metrics, platform utilization, and value realization.\u0026lt;/sub\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;sub\u0026gt;Support client adoption of new platform capabilities and functionality.\u0026lt;/sub\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;sub\u0026gt;Collaborate across delivery, customer experience, security, and technical teams to ensure successful project outcomes.\u0026lt;/sub\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;sub\u0026gt;Participate in solution planning, implementation, go-live support, and ongoing optimization activities.\u0026lt;/sub\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;sub\u0026gt;Operate within Agile or similar project delivery methodologies to support project execution.\u0026lt;/sub\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;sub\u0026gt;Maintain accountability for assigned deliverables, client commitments, and workstreams.\u0026lt;/sub\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;sub\u0026gt;Identify opportunities for continuous improvement, enhanced customer outcomes, and expansion of platform value.\u0026lt;/sub\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;sub\u0026gt;\u0026amp;nbsp;\u0026lt;/sub\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;sub\u0026gt;Experience and Skills\u0026lt;/sub\u0026gt;\u0026lt;/strong\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;sub\u0026gt;Bachelor’s degree or equivalent professional experience.\u0026lt;/sub\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;sub\u0026gt;Experience in Customer Success, Professional Services, Account Management, Service Delivery, or a customer-facing role within a SaaS, cloud, or technology environment.\u0026lt;/sub\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;sub\u0026gt;Experience supporting project delivery in an IT or customer-facing environment.\u0026lt;/sub\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;sub\u0026gt;Ability to gather requirements, understand business processes, and contribute to solution design activities.\u0026lt;/sub\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;sub\u0026gt;Strong commercial awareness and understanding of customer lifecycle management.\u0026lt;/sub\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;sub\u0026gt;Strong analytical skills with experience using Excel, reporting platforms, or business intelligence tools.\u0026lt;/sub\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;sub\u0026gt;Strong verbal and written communication skills.\u0026lt;/sub\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;sub\u0026gt;Demonstrated ability to build trusted customer relationships and manage stakeholder expectations.\u0026lt;/sub\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;sub\u0026gt;Experience working with large organizations and navigating complex stakeholder environments.\u0026lt;/sub\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;sub\u0026gt;Ability to manage multiple customer accounts, projects, or workstreams simultaneously.\u0026lt;/sub\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;em\u0026gt;\u0026lt;sub\u0026gt;NiCE to have:\u0026lt;/sub\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;sub\u0026gt;Experience with conversational AI, automation, or customer experience technologies.\u0026lt;/sub\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;sub\u0026gt;Exposure to Agile delivery methodologies.\u0026lt;/sub\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;sub\u0026gt;Project management certification or related qualifications.\u0026lt;/sub\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;sub\u0026gt;Experience creating business cases and presenting data-driven recommendations.\u0026lt;/sub\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;sub\u0026gt;Advanced data analysis experience using reporting or BI tools.\u0026lt;/sub\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;sub\u0026gt;Attributes\u0026lt;/sub\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;sub\u0026gt;Strong relationship builder who can quickly establish credibility and trust.\u0026lt;/sub\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;sub\u0026gt;Communicates technical concepts clearly to both technical and non-technical audiences.\u0026lt;/sub\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;sub\u0026gt;Curious, proactive, and eager to learn.\u0026lt;/sub\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;sub\u0026gt;Demonstrates accountability and ownership.\u0026lt;/sub\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;sub\u0026gt;Customer-focused with strong problem-solving skills.\u0026lt;/sub\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;sub\u0026gt;Organized and process-oriented.\u0026lt;/sub\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;sub\u0026gt;Adaptable and able to perform effectively in a fast-paced environment.\u0026lt;/sub\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;sub\u0026gt;Able to manage competing priorities and operate under stakeholder pressure.\u0026lt;/sub\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;sub\u0026gt;Continuously seeks opportunities to improve processes, outcomes, and technical expertise.\u0026lt;/sub\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;sub\u0026gt;What’s in it for you?\u0026lt;/sub\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;sub\u0026gt;Join an ever-growing, market-disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!\u0026lt;/sub\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;sub\u0026gt;Requisition ID: 16411\u0026lt;/sub\u0026gt;\u0026lt;br\u0026gt;\u0026lt;sub\u0026gt;Reporting into: Team Lead (Customer Success) / Manager, Professional Services\u0026lt;/sub\u0026gt;\u0026lt;br\u0026gt;\u0026lt;sub\u0026gt;Role Type:\u0026amp;nbsp;Individual Contributor\u0026lt;/sub\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;sub\u0026gt;Internal Role Title: Professional Services Engineer (Customer Success)\u0026lt;/sub\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;strong\u0026gt;About NiCE \u0026lt;/strong\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4053783101,"name":"CX - Agentic Experience Automation","child_ids":[],"parent_id":4058412101}],"offices":[{"id":4005172101,"name":"Philippines - Manila","location":"Philippines - Manila","child_ids":[],"parent_id":4005111101}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://boards.eu.greenhouse.io/nice/jobs/4943714101?gh_jid=4943714101","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4508161101,"location":{"name":"USA - Remote"},"metadata":[{"id":4778158101,"name":"Job Type","value":"Regular","value_type":"single_select"},{"id":4787631101,"name":"Hiring Manager","value":{"name":"Anurag Poddar","email":"anurag.poddar@nice.com","user_id":4107943101,"employee_id":"91104"},"value_type":"user"},{"id":4614529101,"name":"Category","value":"SUPPORT","value_type":"short_text"},{"id":4614545101,"name":"Job String","value":"Support.Services and Support.Services and Support Engineer","value_type":"short_text"},{"id":4787135101,"name":"(HRBP) Critical Role","value":"Not Applicable","value_type":"single_select"},{"id":4952164101,"name":"(HRBP) Acquisition Job","value":"Not Applicable","value_type":"single_select"},{"id":7821998101,"name":"TA Director Only – Campaign","value":null,"value_type":"yes_no"}],"id":4943714101,"updated_at":"2026-10-30T14:50:25-04:00","requisition_id":"11580","title":"Dedicated Support Engineer","company_name":"NICE","first_published":"2026-09-21T12:23:54-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;text-decoration: underline;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;This position reports to our clients office in NYC and you\u0026#39;d be required to report to their office 4x a week. You will not be reporting to the NiCE Hoboken, NJ office.\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;The \u0026lt;strong\u0026gt;Dedicated Support Engineer (DSE)\u0026lt;/strong\u0026gt;\u0026amp;nbsp;is a technical expert within NICE’s Technical Support organization, responsible for delivering proactive, and reactive support to large enterprise customers. Acting as a trusted advisor and technical liaison, the DSE ensures seamless incident resolution, system stability, and continuous improvement across customer environments.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role combines deep technical troubleshooting with strategic customer engagement, cross-functional collaboration, and operational excellence. The DSE supports managed services customers with a focus on incident management, change control, compliance, and governance.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Key Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;1. Incident \u0026amp;amp; Problem Management\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Serve as the primary contact for customer-raised incidents and service disruptions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Perform advanced troubleshooting across platforms including NICE, Avaya, Microsoft Teams, and more.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Escalate complex issues to higher tier/vendors and drive resolution to closure.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Conduct Root Cause Analysis (RCA) for recurring issues and share insights with stakeholders.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensure all incidents are resolved within agreed SLAs and maintain high CSAT.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;2. Change \u0026amp;amp; Release Management\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Plan, test, and implement approved changes such as patches, upgrades, and configuration updates.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Participate in CAB meetings, presenting impact and risk assessments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensure rollback strategies are documented and ready for critical changes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain detailed documentation and implementation guides.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;3. Monitoring \u0026amp;amp; Preventive Maintenance\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Monitor system health and NICE monitoring.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Conduct regular health checks and share proactive reports with customers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify performance bottlenecks and initiate preventive actions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Validate backup integrity, disaster recovery readiness, and patch compliance.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;4. General Provisioning \u0026amp;amp; Access Requests\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Provisioning of new \u0026lt;strong\u0026gt;user/agent IDs\u0026lt;/strong\u0026gt; in recording platforms.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Assigning/adjusting \u0026lt;strong\u0026gt;recording profiles\u0026lt;/strong\u0026gt; (voice, chat, screen).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provisioning access roles (e.g., Compliance Officer, Supervisor, Playback user).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Profile setup for compliance/legal teams.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;5. Compliance \u0026amp;amp; Audit Support\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Ensure recording systems (voice/chat/video) meet regulatory and business compliance standards.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide audit artifacts such as ticket logs, configuration snapshots, uptime reports, and RCA documentation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support internal and external audits with evidence of control adherence.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;6. Customer \u0026amp;amp; Stakeholder Management\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Build strong relationships with customer stakeholders to align support with business priorities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Participate in governance calls, providing updates on incidents, SLAs, and satisfaction metrics.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Handle escalations with professionalism and clarity, fostering trust and confidence.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with cross-functional teams including infrastructure, network, Microsoft, and security.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;7. Knowledge \u0026amp;amp; Documentation\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Maintain and update SOPs, knowledge bases, and troubleshooting guides.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Mentor backup engineers and onboard new team members to ensure knowledge continuity.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive continuous improvement through automation and simplification of recurring tasks.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;8. Project Support\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Support migration and upgrade projects such as NICE product deployments, and Teams recording transitions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Assist in solution validation, testing, and customer acceptance.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contribute to design documentation and participate in technical reviews.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;9. Reporting \u0026amp;amp; Governance\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Prepare and present reports on uptime, incident trends, SLA adherence, and ticket analytics.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Highlight risks and recurring issues, proposing long-term solutions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide visibility into resource utilization and operational performance.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications \u0026amp;amp; Skills\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Bachelor\u0026#39;s degree in a technology-related field or equivalent experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;ITIL Foundation (for SRF/support process adherence), Microsoft certifications (MS Teams, Azure Fundamentals/Administrator), Basic Networking (CCNA-level or equivalent).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with CTI integration (Avaya AES, Cisco CTI).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ticketing systems (ServiceNow, Remedy, ITSM tools).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Log analysis (application logs, Windows Event Viewer, SIP traces).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;RCA documentation and preventive action planning.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Basic SQL queries for DB (Oracle/SQL Server).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Understanding of DB health monitoring and backup status.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Windows Server administration (user permissions, patching, IIS), Active Directory integration with NICE, Virtualization platforms (VMware/Hyper-V).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Microsoft Teams compliance recording enablement \u0026amp;amp; troubleshooting.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;SIP call flows related to recording.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Soft Skills / Service Orientation\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Strong customer communication (handling compliance \u0026amp;amp; audit queries).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to document SOPs and knowledge base articles.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Team collaboration and escalation management.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proactive monitoring and preventive issue identification.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;strong\u0026gt;About NiCE \u0026lt;/strong\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4049193101,"name":"VM - Compliance","child_ids":[4060230101,4060231101],"parent_id":4012246101}],"offices":[{"id":4005059101,"name":"USA - Hoboken, NJ","location":"USA - Hoboken, NJ","child_ids":[],"parent_id":4005091101}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://boards.eu.greenhouse.io/nice/jobs/4906278101?gh_jid=4906278101","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4491115101,"location":{"name":"United Kingdom - Remote"},"metadata":[{"id":4778158101,"name":"Job Type","value":"Regular","value_type":"single_select"},{"id":4787631101,"name":"Hiring Manager","value":{"name":"Chandra Nanjegowda","email":"chandra.nanjegowda@nice.com","user_id":4108665101,"employee_id":"111653"},"value_type":"user"},{"id":4614529101,"name":"Category","value":"PROFESSIONAL SERVICES","value_type":"short_text"},{"id":4614545101,"name":"Job String","value":"R\u0026D.Software Engineering.Software Engineer","value_type":"short_text"},{"id":4787135101,"name":"(HRBP) Critical Role","value":"Not Applicable","value_type":"single_select"},{"id":4952164101,"name":"(HRBP) Acquisition Job","value":"Not Applicable","value_type":"single_select"},{"id":7821998101,"name":"TA Director Only – Campaign","value":true,"value_type":"yes_no"}],"id":4906278101,"updated_at":"2026-10-02T07:57:21-04:00","requisition_id":"11294","title":"DevOps Engineer- Late Shift(2 PM - 10PM)","company_name":"NICE","first_published":"2026-06-29T07:02:53-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;So, what’s the role all about?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026amp;nbsp;\u0026lt;/strong\u0026gt;We are looking for a\u0026amp;nbsp;\u0026lt;strong\u0026gt;Senior\u0026amp;nbsp;\u0026amp;nbsp;software engineer\u0026amp;nbsp;\u0026lt;/strong\u0026gt;who is passionate about solving infrastructure challenges through software engineering and automation. In this role, you will design, develop, and maintain scalable automation frameworks that streamline cloud infrastructure provisioning, configuration management, and operational processes.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You will build programmatic infrastructure solutions using\u0026amp;nbsp;\u0026lt;strong\u0026gt;Python\u0026lt;/strong\u0026gt;,\u0026amp;nbsp;\u0026lt;strong\u0026gt;Jinja2\u0026lt;/strong\u0026gt;, and\u0026amp;nbsp;\u0026lt;strong\u0026gt;Terraform\u0026lt;/strong\u0026gt;, generating and managing Infrastructure as Code (IaC) at scale. You will also leverage\u0026amp;nbsp;\u0026lt;strong\u0026gt;Puppet\u0026lt;/strong\u0026gt;\u0026amp;nbsp;for configuration management and develop\u0026amp;nbsp;\u0026lt;strong\u0026gt;PowerShell-based automation\u0026lt;/strong\u0026gt;\u0026amp;nbsp;to support and optimize Windows environments.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This is a highly technical, coding-focused position. The ideal candidate is a software-minded engineer who writes clean, maintainable, and testable code every day—not just ad hoc scripts. You should be comfortable designing reusable automation components, applying software development best practices, and driving operational excellence through automation across complex cloud and hybrid environments.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;How Will You Make an Impact?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Drive infrastructure standardization and operational excellence by designing and developing scalable automation frameworks in Python that enable consistent and repeatable deployments across cloud and on-premises environments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Accelerate infrastructure provisioning by building and enhancing Terraform code-generation platforms using Python and Jinja2, enabling teams to produce validated, environment-specific infrastructure code from reusable templates.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Improve system reliability and compliance by developing and maintaining Puppet modules, manifests, and Hiera configurations that manage Linux and Windows environments at scale.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Increase operational efficiency across Windows platforms by creating robust PowerShell automation solutions for server management, Active Directory administration, and hybrid cloud integrations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Simplify complex infrastructure workflows by developing internal automation tools, command-line utilities, and APIs that empower engineering teams to self-service common operational tasks.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Enhance the speed and safety of infrastructure delivery by integrating automation frameworks with CI/CD pipelines, enabling automated validation, testing, and deployment of infrastructure changes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Improve software quality and reduce deployment risk by implementing comprehensive testing strategies for infrastructure code, including unit testing, linting, and integration testing.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner closely with cloud, platform, and application teams to identify manual processes, eliminate operational toil, and drive automation-first solutions across the organization.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Enable long-term scalability and maintainability by creating clear documentation, standards, and runbooks for automation frameworks and infrastructure templates.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contribute to a strong engineering culture by participating in code reviews, sharing best practices, and continuously improving the quality, security, and maintainability of automation solutions.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Have you got what it takes?\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Python \u0026amp;amp; Automation Development\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;5+ years of Python development experience — not scripting, but structured, testable application code\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong understanding of Python packaging, virtual environments, dependency management (pip, Poetry), and code quality tooling (pylint, black, mypy)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience building CLI tools and automation frameworks using Python (Click, Typer, or similar)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hands-on experience with Jinja2 templating — building reusable, parameterised templates for configuration and infrastructure code generation\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with pytest for unit and integration testing of automation code\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Terraform \u0026amp;amp; IaC Code Generation\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Strong Terraform proficiency: module design, state management, remote backends, workspaces, and dependency graphs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven experience generating Terraform HCL programmatically using Python and Jinja2 — building template-driven pipelines that produce valid, linted, plan-ready infrastructure code\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with Terraform tooling: tflint, tfsec, terraform-docs, Terragrunt, or Atlantis\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Understanding of Terraform provider internals and resource lifecycle management\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Puppet \u0026amp;amp; Configuration Management\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Hands-on Puppet experience: writing manifests and modules, Hiera data hierarchies, node classification, and r10k / Code Manager workflows\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience managing mixed Linux and Windows environments with Puppet at scale\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with puppet-lint, rspec-puppet, and automated Puppet module testing pipelines\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Understanding of Puppet Enterprise or open-source Puppet Server administration\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;PowerShell Scripting\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Proficient PowerShell scripting for Windows Server administration, task automation, and hybrid cloud integrations (AWS Tools for PowerShell, Azure PowerShell)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience writing reusable PowerShell modules, functions, and error-handling patterns\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with Pester for PowerShell unit testing\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience automating Active Directory, Group Policy, or Windows networking tasks via PowerShell\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Cloud \u0026amp;amp; Infrastructure\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Solid AWS experience: EC2, EKS/ECS, Lambda, S3, RDS, VPC, IAM, and CloudWatch — understanding of services as automation targets\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with CI/CD platforms and integrating infrastructure code pipelines (GitHub Actions, Jenkins, GitLab CI)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfortable working with Linux\u0026amp;nbsp;\u0026amp;nbsp;and Windows Server in production environments\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What’s in it for you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;Enjoy NICE-FLEX!\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Requisition ID: 11294\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;Reporting into:\u0026amp;nbsp;\u0026lt;em\u0026gt;Director, Cloud Operations CXone, EMEA\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Role Type:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;Individual Contributor\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;strong\u0026gt;About NiCE \u0026lt;/strong\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4060229101,"name":"CX - Platform Operations","child_ids":[],"parent_id":4058412101}],"offices":[{"id":4005182101,"name":"United Kingdom - Remote","location":"United Kingdom - Remote","child_ids":[],"parent_id":4005102101}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://boards.eu.greenhouse.io/nice/jobs/4988909101?gh_jid=4988909101","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4525424101,"location":{"name":"Israel - Raanana"},"metadata":[{"id":4778158101,"name":"Job Type","value":"Regular","value_type":"single_select"},{"id":4787631101,"name":"Hiring Manager","value":{"name":null,"email":null,"user_id":null,"employee_id":null},"value_type":"user"},{"id":4614529101,"name":"Category","value":"R\u0026D","value_type":"short_text"},{"id":4614545101,"name":"Job String","value":"R\u0026D.Software Engineering.Software Engineer","value_type":"short_text"},{"id":4787135101,"name":"(HRBP) Critical Role","value":"Not Applicable","value_type":"single_select"},{"id":4952164101,"name":"(HRBP) Acquisition Job","value":"Not Applicable","value_type":"single_select"},{"id":7821998101,"name":"TA Director Only – Campaign","value":null,"value_type":"yes_no"}],"id":4988909101,"updated_at":"2026-09-28T13:29:41-04:00","requisition_id":"11776","title":"DevOps Group Leader","company_name":"NICE","first_published":"2026-09-28T13:28:08-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;\u0026lt;span data-ccp-parastyle=\u0026quot;header\u0026quot;\u0026gt;So,\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-parastyle=\u0026quot;header\u0026quot;\u0026gt;what’s\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-parastyle=\u0026quot;header\u0026quot;\u0026gt;\u0026amp;nbsp;t\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-parastyle=\u0026quot;header\u0026quot;\u0026gt;he\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-parastyle=\u0026quot;header\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-parastyle=\u0026quot;header\u0026quot;\u0026gt;r\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-parastyle=\u0026quot;header\u0026quot;\u0026gt;ole\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-parastyle=\u0026quot;header\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-parastyle=\u0026quot;header\u0026quot;\u0026gt;all about?\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335551550\u0026amp;quot;:6,\u0026amp;quot;335551620\u0026amp;quot;:6,\u0026amp;quot;335559739\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240,\u0026amp;quot;469777462\u0026amp;quot;:[4680,9360],\u0026amp;quot;469777927\u0026amp;quot;:[0,0],\u0026amp;quot;469777928\u0026amp;quot;:[3,4]}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are looking for a highly motivated Group Leader - Platform Engineering to lead the evolution of the cloud platform that powers NICE Actimize SaaS offerings.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role combines people leadership, hands-on technical leadership and platform strategy. You will lead a multidisciplinary engineering organization responsible for DevOps, Site Reliability Engineering, cloud infrastructure, CI/CD, developer experience, security enablement, databases and observability.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You will drive the adoption of Platform Engineering principles, enabling product teams to move faster through self-service capabilities, automation, standardized building blocks and cloud-native best practices.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a key technology leader, you will partner closely with R\u0026amp;amp;D, Product Management, Security, Operations and Architecture teams to define and execute the next generation of the NICE Actimize cloud platform.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;How will you make an impact?\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335551550\u0026amp;quot;:6,\u0026amp;quot;335551620\u0026amp;quot;:6,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Platform strategy and leadership\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Define and execute the Platform Engineering vision and roadmap.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build, lead and grow a high-performing team of DevOps, SRE, Infrastructure and Platform Engineers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive engineering excellence, operational maturity and continuous improvement.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Establish platform standards, governance models and engineering best practices.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Act as a senior technical leader and mentor across multiple engineering organizations.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Cloud infrastructure and modernization\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Own the cloud infrastructure strategy across AWS environments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead modernization initiatives around Kubernetes, GitOps, Infrastructure as Code and self-service platforms.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive platform scalability, resiliency, security and cost optimization.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Establish golden paths that simplify infrastructure consumption for development teams.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Developer experience and CI/CD\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Own enterprise CI/CD platforms, deployment workflows and release engineering practices.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Enable faster and safer software delivery through automation and self-service capabilities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Improve developer productivity through platform tooling, templates and reusable services.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive adoption of GitHub Actions, Jenkins, ArgoCD and modern delivery practices where appropriate.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Reliability and operations\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Lead SRE practices and reliability improvement programs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Improve incident response, root-cause analysis, operational readiness and platform resilience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive proactive risk management, technical debt reduction and production excellence.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strengthen observability, alerting and operational visibility across platform services.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Security, compliance and data platforms\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Partner with security teams to implement secure-by-default platform capabilities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Embed security controls into CI/CD pipelines and platform workflows.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensure compliance, governance and auditability across cloud environments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with Database Reliability Engineering and data platform teams to ensure scalable, reliable and observable data services.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Innovation and AI-first engineering\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Leverage AI and automation to improve engineering productivity and operational efficiency.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Evaluate emerging technologies and define pragmatic adoption strategies.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Foster a culture of ownership, innovation, learning and continuous improvement.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;Have\u0026amp;nbsp;you got\u0026amp;nbsp;what it takes?\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;B.Sc. in Computer Science, Engineering or a related field.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;5+ years of leadership experience managing engineering teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;8+ years of hands-on experience in Platform Engineering, DevOps, SRE, Cloud Infrastructure or Software Engineering.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven experience leading large-scale cloud-native SaaS environments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong AWS expertise and strong understanding of cloud architecture patterns.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep understanding of Kubernetes, containers and distributed systems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong experience with Infrastructure as Code such as Terraform, OpenTofu, CDK, CloudFormation or Helm.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong experience designing and operating CI/CD platforms such as GitHub Actions, Jenkins, GitLab, Azure DevOps or ArgoCD.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong understanding of observability platforms, reliability engineering and production operations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience driving cross-functional initiatives across multiple organizations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent communication, stakeholder management and decision-making skills.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:true,\u0026amp;quot;134233118\u0026amp;quot;:true,\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335557856\u0026amp;quot;:16777215,\u0026amp;quot;335559685\u0026amp;quot;:375,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;You will have an advantage if you also have:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience leading Platform Engineering transformations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with AI-enabled engineering tools and automation frameworks.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with multi-tenant SaaS architectures.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with Database Reliability Engineering or data platform operations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;AWS certifications or equivalent cloud certifications.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience operating regulated, security-sensitive or compliance-driven platforms.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What’s in it for you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join an ever-growing, market-disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Enjoy NiCE-FLEX!\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Requisition ID:\u0026lt;/strong\u0026gt; 11776\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;Reporting into:\u0026lt;/strong\u0026gt; Group Lead, Engineering, Actimize\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;Role Type:\u0026lt;/strong\u0026gt; People Manager\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;#LI-Hybrid\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About NICE Actimize: \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;NICE Actimize is the largest and broadest provider of financial crime, risk and compliance solutions for regional and global financial institutions, as well as government regulators. Consistently ranked as number one in the space, NICE Actimize experts apply innovative technology to protect institutions and safeguard consumers’ and investors’ assets by identifying financial crime, preventing fraud and providing regulatory compliance.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;strong\u0026gt;About NiCE \u0026lt;/strong\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4012248101,"name":"Actimize - Engineering","child_ids":[4021469101],"parent_id":4012238101}],"offices":[{"id":4005087101,"name":"Israel - Raanana","location":"Israel - Raanana","child_ids":[],"parent_id":4005050101}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://boards.eu.greenhouse.io/nice/jobs/4988910101?gh_jid=4988910101","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4525424101,"location":{"name":"Israel - Raanana"},"metadata":[{"id":4778158101,"name":"Job Type","value":"Regular","value_type":"single_select"},{"id":4787631101,"name":"Hiring Manager","value":{"name":null,"email":null,"user_id":null,"employee_id":null},"value_type":"user"},{"id":4614529101,"name":"Category","value":"R\u0026D","value_type":"short_text"},{"id":4614545101,"name":"Job String","value":"R\u0026D.Software Engineering.Software Engineer","value_type":"short_text"},{"id":4787135101,"name":"(HRBP) Critical Role","value":"Not Applicable","value_type":"single_select"},{"id":4952164101,"name":"(HRBP) Acquisition Job","value":"Not Applicable","value_type":"single_select"},{"id":7821998101,"name":"TA Director Only – Campaign","value":null,"value_type":"yes_no"}],"id":4988910101,"updated_at":"2026-09-28T13:31:54-04:00","requisition_id":"11776","title":"DevOps Team Lead","company_name":"NICE","first_published":"2026-09-28T13:31:35-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;\u0026lt;span data-ccp-parastyle=\u0026quot;header\u0026quot;\u0026gt;So,\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-parastyle=\u0026quot;header\u0026quot;\u0026gt;what’s\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-parastyle=\u0026quot;header\u0026quot;\u0026gt;\u0026amp;nbsp;t\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-parastyle=\u0026quot;header\u0026quot;\u0026gt;he\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-parastyle=\u0026quot;header\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-parastyle=\u0026quot;header\u0026quot;\u0026gt;r\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-parastyle=\u0026quot;header\u0026quot;\u0026gt;ole\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-parastyle=\u0026quot;header\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-parastyle=\u0026quot;header\u0026quot;\u0026gt;all about?\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335551550\u0026amp;quot;:6,\u0026amp;quot;335551620\u0026amp;quot;:6,\u0026amp;quot;335559739\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240,\u0026amp;quot;469777462\u0026amp;quot;:[4680,9360],\u0026amp;quot;469777927\u0026amp;quot;:[0,0],\u0026amp;quot;469777928\u0026amp;quot;:[3,4]}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are looking for a highly motivated Team Leader - Platform Engineering to lead the evolution of the cloud platform that powers NICE Actimize SaaS offerings.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role combines people leadership, hands-on technical leadership and platform strategy. You will lead a multidisciplinary engineering organization responsible for DevOps, Site Reliability Engineering, cloud infrastructure, CI/CD, developer experience, security enablement, databases and observability.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You will drive the adoption of Platform Engineering principles, enabling product teams to move faster through self-service capabilities, automation, standardized building blocks and cloud-native best practices.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a key technology leader, you will partner closely with R\u0026amp;amp;D, Product Management, Security, Operations and Architecture teams to define and execute the next generation of the NICE Actimize cloud platform.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;How will you make an impact?\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335551550\u0026amp;quot;:6,\u0026amp;quot;335551620\u0026amp;quot;:6,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Platform strategy and leadership\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Define and execute the Platform Engineering vision and roadmap.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build, lead and grow a high-performing team of DevOps, SRE, Infrastructure and Platform Engineers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive engineering excellence, operational maturity and continuous improvement.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Establish platform standards, governance models and engineering best practices.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Act as a senior technical leader and mentor across multiple engineering organizations.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Cloud infrastructure and modernization\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Own the cloud infrastructure strategy across AWS environments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead modernization initiatives around Kubernetes, GitOps, Infrastructure as Code and self-service platforms.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive platform scalability, resiliency, security and cost optimization.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Establish golden paths that simplify infrastructure consumption for development teams.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Developer experience and CI/CD\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Own enterprise CI/CD platforms, deployment workflows and release engineering practices.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Enable faster and safer software delivery through automation and self-service capabilities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Improve developer productivity through platform tooling, templates and reusable services.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive adoption of GitHub Actions, Jenkins, ArgoCD and modern delivery practices where appropriate.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Reliability and operations\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Lead SRE practices and reliability improvement programs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Improve incident response, root-cause analysis, operational readiness and platform resilience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive proactive risk management, technical debt reduction and production excellence.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strengthen observability, alerting and operational visibility across platform services.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Security, compliance and data platforms\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Partner with security teams to implement secure-by-default platform capabilities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Embed security controls into CI/CD pipelines and platform workflows.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensure compliance, governance and auditability across cloud environments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with Database Reliability Engineering and data platform teams to ensure scalable, reliable and observable data services.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Innovation and AI-first engineering\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Leverage AI and automation to improve engineering productivity and operational efficiency.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Evaluate emerging technologies and define pragmatic adoption strategies.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Foster a culture of ownership, innovation, learning and continuous improvement.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;Have\u0026amp;nbsp;you got\u0026amp;nbsp;what it takes?\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;B.Sc. in Computer Science, Engineering or a related field.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;5+ years of leadership experience managing engineering teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;8+ years of hands-on experience in Platform Engineering, DevOps, SRE, Cloud Infrastructure or Software Engineering.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven experience leading large-scale cloud-native SaaS environments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong AWS expertise and strong understanding of cloud architecture patterns.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep understanding of Kubernetes, containers and distributed systems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong experience with Infrastructure as Code such as Terraform, OpenTofu, CDK, CloudFormation or Helm.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong experience designing and operating CI/CD platforms such as GitHub Actions, Jenkins, GitLab, Azure DevOps or ArgoCD.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong understanding of observability platforms, reliability engineering and production operations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience driving cross-functional initiatives across multiple organizations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent communication, stakeholder management and decision-making skills.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:true,\u0026amp;quot;134233118\u0026amp;quot;:true,\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335557856\u0026amp;quot;:16777215,\u0026amp;quot;335559685\u0026amp;quot;:375,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;You will have an advantage if you also have:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience leading Platform Engineering transformations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with AI-enabled engineering tools and automation frameworks.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with multi-tenant SaaS architectures.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with Database Reliability Engineering or data platform operations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;AWS certifications or equivalent cloud certifications.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience operating regulated, security-sensitive or compliance-driven platforms.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What’s in it for you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join an ever-growing, market-disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Enjoy NiCE-FLEX!\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Requisition ID:\u0026lt;/strong\u0026gt; 11776\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;Reporting into:\u0026lt;/strong\u0026gt; Group Lead, Engineering, Actimize\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;Role Type:\u0026lt;/strong\u0026gt; People Manager\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;#LI-Hybrid\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About NICE Actimize: \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;NICE Actimize is the largest and broadest provider of financial crime, risk and compliance solutions for regional and global financial institutions, as well as government regulators. Consistently ranked as number one in the space, NICE Actimize experts apply innovative technology to protect institutions and safeguard consumers’ and investors’ assets by identifying financial crime, preventing fraud and providing regulatory compliance.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;strong\u0026gt;About NiCE \u0026lt;/strong\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4012248101,"name":"Actimize - Engineering","child_ids":[4021469101],"parent_id":4012238101}],"offices":[{"id":4005087101,"name":"Israel - Raanana","location":"Israel - Raanana","child_ids":[],"parent_id":4005050101}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://boards.eu.greenhouse.io/nice/jobs/4981651101?gh_jid=4981651101","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4524635101,"location":{"name":"USA - Remote"},"metadata":[{"id":4778158101,"name":"Job Type","value":"Regular","value_type":"single_select"},{"id":4787631101,"name":"Hiring Manager","value":{"name":"Werner Wehmeyer","email":"werner.wehmeyer@nice.com","user_id":4576156101,"employee_id":"199645"},"value_type":"user"},{"id":4614529101,"name":"Category","value":"PROFESSIONAL SERVICES","value_type":"short_text"},{"id":4614545101,"name":"Job String","value":"Professional Services.Professional Services.Professional Services Mgmt","value_type":"short_text"},{"id":4787135101,"name":"(HRBP) Critical Role","value":"Not Applicable","value_type":"single_select"},{"id":4952164101,"name":"(HRBP) Acquisition Job","value":"Not Applicable","value_type":"single_select"},{"id":7821998101,"name":"TA Director Only – Campaign","value":null,"value_type":"yes_no"}],"id":4981651101,"updated_at":"2026-10-30T13:25:03-04:00","requisition_id":"11755","title":"Director, Customer Success","company_name":"NICE","first_published":"2026-09-30T16:03:08-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;So, what’s the role all about?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span class=\u0026quot;TextRun SCXW248727185 BCX0\u0026quot; lang=\u0026quot;EN-US\u0026quot; data-contrast=\u0026quot;auto\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;NormalTextRun SCXW248727185 BCX0\u0026quot;\u0026gt;As \u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;NormalTextRun SCXW248727185 BCX0\u0026quot;\u0026gt;a Director\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;NormalTextRun SCXW248727185 BCX0\u0026quot;\u0026gt; of Customer Success, you will lead strategic account engagement across a portfolio of \u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;NormalTextRun SCXW248727185 BCX0\u0026quot;\u0026gt;top-tier \u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;NormalTextRun SCXW248727185 BCX0\u0026quot;\u0026gt;enterprise clients. Your mission: \u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;NormalTextRun SCXW248727185 BCX0\u0026quot;\u0026gt;deliver\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;NormalTextRun SCXW248727185 BCX0\u0026quot;\u0026gt; measurable \u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;NormalTextRun SCXW248727185 BCX0\u0026quot;\u0026gt;value, accelerate adoption of our cloud-native, AI powered platform and drive long-term customer success and growth.\u0026amp;nbsp; \u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;TextRun SCXW248727185 BCX0\u0026quot; lang=\u0026quot;EN-US\u0026quot; data-contrast=\u0026quot;auto\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;NormalTextRun SCXW248727185 BCX0\u0026quot;\u0026gt;You’ll act as a trusted advisor to C-level stakeholders, aligning \u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;NormalTextRun SCXW248727185 BCX0\u0026quot;\u0026gt;our innovative\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;NormalTextRun SCXW248727185 BCX0\u0026quot;\u0026gt; capabilities to customer business goals while orchestrating cross-functional teams to deliver exceptional service\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;NormalTextRun SCXW248727185 BCX0\u0026quot;\u0026gt;, seamless \u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;NormalTextRun SCXW248727185 BCX0\u0026quot;\u0026gt;delivery\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;NormalTextRun SCXW248727185 BCX0\u0026quot;\u0026gt; and tangible results.\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;EOP SCXW248727185 BCX0\u0026quot; data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span class=\u0026quot;EOP SCXW248727185 BCX0\u0026quot; data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;How will you make an impact?\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;\u0026lt;span data-ccp-parastyle=\u0026quot;heading 2\u0026quot;\u0026gt;Customer Success \u0026amp;amp; Relationship Leadership\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134245418\u0026amp;quot;:true,\u0026amp;quot;134245529\u0026amp;quot;:true,\u0026amp;quot;335559738\u0026amp;quot;:200,\u0026amp;quot;335559739\u0026amp;quot;:0}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;- Build strong, enduring relationships with senior client executives, becoming a key strategic partner and advocate for the customer.\u0026lt;/span\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;- Champion the full post-sale customer lifecycle—onboarding, adoption, optimization, and renewal—focused on delivering value realization.\u0026lt;/span\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;- Conduct Executive Business Reviews (EBRs) and establish measurable success plans that directly tie platform usage to business outcomes.\u0026lt;/span\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;- Maintain high Customer Satisfaction and Loyalty (CSAT, NPS) through proactive engagement and fast issue resolution.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;\u0026lt;span data-ccp-parastyle=\u0026quot;heading 2\u0026quot;\u0026gt;Growth, Expansion \u0026amp;amp; Retention\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134245418\u0026amp;quot;:true,\u0026amp;quot;134245529\u0026amp;quot;:true,\u0026amp;quot;335559738\u0026amp;quot;:200,\u0026amp;quot;335559739\u0026amp;quot;:0}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;- Manage a portfolio of strategic accounts representing 10M+ in ARR.\u0026lt;/span\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;- Drive Net Revenue Retention (NRR) growth through upsell, cross-sell, and renewal strategies.\u0026lt;/span\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;- Partner with Sales, Professional Services, Value Realization Services and Product teams to identify growth opportunities within your accounts.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;\u0026lt;span data-ccp-parastyle=\u0026quot;heading 2\u0026quot;\u0026gt;AI\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-parastyle=\u0026quot;heading 2\u0026quot;\u0026gt;, Automation\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-parastyle=\u0026quot;heading 2\u0026quot;\u0026gt; \u0026amp;amp; Platform Adoption\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134245418\u0026amp;quot;:true,\u0026amp;quot;134245529\u0026amp;quot;:true,\u0026amp;quot;335559738\u0026amp;quot;:200,\u0026amp;quot;335559739\u0026amp;quot;:0}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;- Lead customer transformation initiatives by driving adoption of AI features, such as Co-Pilot, Auto Summary, virtual agents, bots and IVR automation.\u0026lt;/span\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;- Educate and consult customers on how to leverage existing products and introduce innovations utilizing AI and advanced analytics.\u0026lt;/span\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;- Align platform usage with key customer KPIs including improved call deflection and enhanced agent efficiency, ensuring tangible value realization from every NiCE solution implemented.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;\u0026lt;span data-ccp-parastyle=\u0026quot;heading 2\u0026quot;\u0026gt;Strategic \u0026lt;/span\u0026gt;\u0026lt;span data-ccp-parastyle=\u0026quot;heading 2\u0026quot;\u0026gt;Account \u0026lt;/span\u0026gt;\u0026lt;span data-ccp-parastyle=\u0026quot;heading 2\u0026quot;\u0026gt;Planning \u0026amp;amp; Internal Leadership\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134245418\u0026amp;quot;:true,\u0026amp;quot;134245529\u0026amp;quot;:true,\u0026amp;quot;335559738\u0026amp;quot;:200,\u0026amp;quot;335559739\u0026amp;quot;:0}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;- Develop and execute strategic account plans in partnership with the Account Director / Executive with clear goals, timelines, and success criteria. \u0026lt;/span\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;- Lead matrixed internal teams (TAMs, DSEs, SMEs, COE, etc) to deliver world-class service and value realization.\u0026lt;/span\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;- Escalate, resolve, and communicate client risks, blockers, and feedback to relevant NiCE stakeholders.\u0026lt;/span\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;- Stay current with industry and CX trends, Contact Center Transformation and AI and serve as a strategic voice of the customer to inform product innovation.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;\u0026lt;span data-ccp-parastyle=\u0026quot;heading 1\u0026quot;\u0026gt;Key Performance Indicators (KPIs):\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134245418\u0026amp;quot;:true,\u0026amp;quot;134245529\u0026amp;quot;:true,\u0026amp;quot;335559738\u0026amp;quot;:480,\u0026amp;quot;335559739\u0026amp;quot;:0}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;- Customer NPS: Improve Net Promoter Score through consistent, responsive client engagement and delivery excellence.\u0026lt;/span\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;- Net Revenue Retention (NRR): Increase account value through successful renewals and solution expansion.\u0026lt;/span\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;- AI \u0026amp;amp; Feature Adoption: Drive usage and measurable business value through the use of automation, bots and AI tools.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Have you got what it takes?\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;\u0026lt;span data-ccp-parastyle=\u0026quot;heading 2\u0026quot;\u0026gt;Education \u0026amp;amp; Experience:\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134245418\u0026amp;quot;:true,\u0026amp;quot;134245529\u0026amp;quot;:true,\u0026amp;quot;335559738\u0026amp;quot;:200,\u0026amp;quot;335559739\u0026amp;quot;:0}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;- Bachelor’s degree in Business, IT, or a related field required; MBA preferred.\u0026lt;/span\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;- 10+ years of experience in Customer Success, Account Management, or Professional Services within SaaS or CCaaS. \u0026lt;/span\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;- 5+ years of experience with NiCE CXone or comparable platforms (Genesys, Five9, Talkdesk, etc.). \u0026lt;/span\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;- Proven success managing large, strategic enterprise clients with global footprints.\u0026lt;/span\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;\u0026lt;span data-ccp-parastyle=\u0026quot;heading 2\u0026quot;\u0026gt;Skills \u0026amp;amp; Competencies:\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134245418\u0026amp;quot;:true,\u0026amp;quot;134245529\u0026amp;quot;:true,\u0026amp;quot;335559738\u0026amp;quot;:200,\u0026amp;quot;335559739\u0026amp;quot;:0}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;- Expertise in contact center operations, cloud migration, and AI/automation adoption.\u0026lt;/span\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;- Strong understanding of NiCE CXone architecture, tools (ACD, WFO, WEM, Enlighten AI, Analytics), and integration frameworks.\u0026lt;/span\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;- Excellent stakeholder management, communication, and presentation skills—comfortable engaging with C-suite.\u0026lt;/span\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;- Analytical thinker with experience using Salesforce, reporting dashboards, and strategic planning frameworks.\u0026lt;/span\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;- Demonstrated ability to lead through influence in matrixed environments and manage multiple competing priorities.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;\u0026lt;span data-ccp-parastyle=\u0026quot;heading 1\u0026quot;\u0026gt;Travel Requirements:\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134245418\u0026amp;quot;:true,\u0026amp;quot;134245529\u0026amp;quot;:true,\u0026amp;quot;335559738\u0026amp;quot;:480,\u0026amp;quot;335559739\u0026amp;quot;:0}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Up to 25%, including key customer meetings, strategy sessions, and industry events.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What’s in it for you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;This job description is not intended to be all-inclusive, and employees will also perform other reasonable related business duties as assigned by immediate supervisor and other management as required.\u0026lt;/em\u0026gt;\u0026lt;br\u0026gt;\u0026lt;em\u0026gt;This organization reserves the right to revise or change job duties as the need arises. This job description does not constitute a written or implied contract of employment.​\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;strong\u0026gt;About NiCE \u0026lt;/strong\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4012330101,"name":"GCO - Customer Success \u0026 Services","child_ids":[],"parent_id":4012244101}],"offices":[{"id":4005168101,"name":"USA - Remote","location":"USA - Remote","child_ids":[],"parent_id":4005091101}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://boards.eu.greenhouse.io/nice/jobs/4979012101?gh_jid=4979012101","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4523386101,"location":{"name":"USA - Atlanta, GA"},"metadata":[{"id":4778158101,"name":"Job Type","value":"Regular","value_type":"single_select"},{"id":4787631101,"name":"Hiring Manager","value":{"name":"John Rennie","email":"john.rennie@nice.com","user_id":4111000101,"employee_id":"4706"},"value_type":"user"},{"id":4614529101,"name":"Category","value":"PROFESSIONAL SERVICES","value_type":"short_text"},{"id":4614545101,"name":"Job String","value":"Professional Services.Client Relationship.Client Relationship Mgmt","value_type":"short_text"},{"id":4787135101,"name":"(HRBP) Critical Role","value":"Not Applicable","value_type":"single_select"},{"id":4952164101,"name":"(HRBP) Acquisition Job","value":"Not Applicable","value_type":"single_select"},{"id":7821998101,"name":"TA Director Only – Campaign","value":null,"value_type":"yes_no"}],"id":4979012101,"updated_at":"2026-09-17T11:56:21-04:00","requisition_id":"11738","title":"Director, Customer Success","company_name":"NICE","first_published":"2026-09-17T11:56:21-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;So, what’s the role all about?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are seeking a strategic and results-driven \u0026lt;strong\u0026gt;Director of Customer Success \u0026lt;/strong\u0026gt;to lead our Technical Account Managers and Customer Success Managers, working in close liaison with Support to maximize customer value, ensure successful outcomes for our clients, and drive application adoption and customer consumption. This role is key to helping customers achieve measurable business results through the effective use of our SaaS solutions to drive digital transformation in the Criminal Justice System.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;How will you make an impact? \u0026lt;/strong\u0026gt;\u0026amp;nbsp;\u0026lt;strong\u0026gt;\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Implementing and refining a comprehensive Customer Success strategy that aligns with company objectives and enhances customer satisfaction.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborating with customers to understand their operational goals, workflow processes and create tailored value realization plans that drive adoption and consumption of services\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Establishing and tracking key performance indicators (KPIs) to measure customer success and the impact of our solutions, focusing on operational improvement and speed in delivering criminal justice to victims and those accused\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Leading and mentoring a team of Technical Account Managers and Customer Success Managers, fostering a culture of excellence and continuous improvement based in Atlanta, GA\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Building playbooks, SOPs, workflows and other tools to deliver Customer Success Services\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Working closely with Support, Product Management, and Sales teams to ensure our solutions meet customer needs and drive value.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Providing insights and best practices to both internal teams and customers on maximizing product value and addressing business challenges.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Developing and enhancing materials, workshops, and training programs aimed at equipping customers to drive customer adoption and consumption and fully utilize our platform\u0026#39;s capabilities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Gathering customer feedback to inform product development and enhancements, ensuring alignment with customer needs and industry trends.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Making recommendations on what technology is required to support the Customer Success mission and KPIs\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Have you got what it takes? \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Bachelor’s degree in Business, Management, or a related field; MBA preferred.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;10+ years of experience in customer success, value realization, or consulting roles within a SaaS environment, with demonstrated leadership experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong understanding of value metrics, ROI analysis, and customer business models.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exceptional communication and presentation skills, with a proven ability to engage and influence stakeholders at all levels.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Analytical mindset with a knack for interpreting complex data and translating it into actionable insights.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A customer-focused approach with a passion for driving success through innovation and service excellence.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What’s in it for you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Enjoy NICE-FLEX! \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.\u0026lt;strong\u0026gt;\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;strong\u0026gt;About NiCE \u0026lt;/strong\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4012316101,"name":"VM, Public Safety","child_ids":[],"parent_id":4012246101}],"offices":[{"id":4005055101,"name":"USA - Atlanta, GA","location":"USA - Atlanta, GA","child_ids":[],"parent_id":4005091101}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://boards.eu.greenhouse.io/nice/jobs/5009476101?gh_jid=5009476101","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4519608101,"location":{"name":"Israel - Raanana"},"metadata":[{"id":4778158101,"name":"Job Type","value":"Regular","value_type":"single_select"},{"id":4787631101,"name":"Hiring Manager","value":{"name":"Idan Kaizerman","email":"idan.kaizerman@nice.com","user_id":4235172101,"employee_id":"180923"},"value_type":"user"},{"id":4614529101,"name":"Category","value":"R\u0026D","value_type":"short_text"},{"id":4614545101,"name":"Job String","value":null,"value_type":"short_text"},{"id":4787135101,"name":"(HRBP) Critical Role","value":"Not Applicable","value_type":"single_select"},{"id":4952164101,"name":"(HRBP) Acquisition Job","value":"Not Applicable","value_type":"single_select"},{"id":7821998101,"name":"TA Director Only – Campaign","value":null,"value_type":"yes_no"}],"id":5009476101,"updated_at":"2026-10-18T06:06:50-04:00","requisition_id":"11694","title":"Director Engineering","company_name":"NICE","first_published":"2026-10-18T06:06:50-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;So, what’s the role all about?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Director of Engineering – Performance Management at NiCE is responsible for leading and\u0026lt;br\u0026gt;managing the engineering teams that design, build, and maintain the company’s PM product. This role ensures the delivery of high-quality, scalable, and reliable solution\u0026lt;br\u0026gt;that support NICE’s customers\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;How will you make an impact?\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Lead the PM engineering organization, ensuring alignment with company\u0026lt;br\u0026gt;goals\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Oversee the design, development, testing, and deployment of PM\u0026lt;br\u0026gt;micro services\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage resource planning, delivery milestones, and overall product quality\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensure system capacity planning and operational support for the PM\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Establish and enforce development standards, tools, and methodologies\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Integrate customer and business requirements into engineering efforts\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Stay current with AI and Agentic technologies such as reasoning models, LLM, SLM, AI SDLC, Agentic coding and agents orchestration\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage global distributed team across multiple sites\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Recruit, develop, and retain top engineering talent\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Have you got what it takes?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Bachelor’s degree in Computer Science or related field (Master’s preferred)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;12+ years of experience in software engineering, with a focus on SaaS products, machine learning, deep learning and LLM\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;6+ years of management experience in large-scale environments\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven expertise in data technologies and large-scale distributed systems\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong interpersonal and leadership skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with Agentic driven development methodologies\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;You will have an advantage if you also have:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-teams=\u0026quot;true\u0026quot;\u0026gt;Building horizontally scalable solutions using containers, microservices, and big\u0026lt;br\u0026gt;data technologies\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-teams=\u0026quot;true\u0026quot;\u0026gt;Experience with cloud platforms (AWS, Azure) and open-source data tools\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-teams=\u0026quot;true\u0026quot;\u0026gt;Track record of delivering high-quality software products on time\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What’s in it for you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Enjoy NiCE-FLEX!\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Requisition ID: 11694\u0026lt;/strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;Reporting into: Vice President, Engineering, CX\u0026lt;/strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;Role Type: People Manager\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;strong\u0026gt;About NiCE \u0026lt;/strong\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4012321101,"name":"CX - R\u0026D Engineering","child_ids":[],"parent_id":4012244101}],"offices":[{"id":4005087101,"name":"Israel - Raanana","location":"Israel - Raanana","child_ids":[],"parent_id":4005050101}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://boards.eu.greenhouse.io/nice/jobs/5012737101?gh_jid=5012737101","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4540353101,"location":{"name":"USA - Sandy, UT"},"metadata":[{"id":4778158101,"name":"Job Type","value":"Regular","value_type":"single_select"},{"id":4787631101,"name":"Hiring Manager","value":{"name":"Alex Kaspin","email":"alex.kaspin@nice.com","user_id":4107408101,"employee_id":"7576"},"value_type":"user"},{"id":4614529101,"name":"Category","value":"R\u0026D","value_type":"short_text"},{"id":4614545101,"name":"Job String","value":"R\u0026D.Software Engineering.Software Engineering Mgmt","value_type":"short_text"},{"id":4787135101,"name":"(HRBP) Critical Role","value":"Not Applicable","value_type":"single_select"},{"id":4952164101,"name":"(HRBP) Acquisition Job","value":"Not Applicable","value_type":"single_select"},{"id":7821998101,"name":"TA Director Only – Campaign","value":null,"value_type":"yes_no"}],"id":5012737101,"updated_at":"2026-10-23T12:25:26-04:00","requisition_id":"11914","title":"Director Engineering - Automation, Performance and AI Quality ","company_name":"NICE","first_published":"2026-10-22T11:23:45-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;So, what’s the role all about?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are looking for a visionary engineering leader to architect and lead our quality engineering discipline into the AI era. You will own automation infrastructure, performance engineering, and all AI-driven quality initiatives — building and mentoring high-performing teams of engineers and architects who set the standard for how modern software is validated at scale.\u0026lt;br\u0026gt;This is not a maintenance role. You will disrupt legacy testing paradigms, champion agentic test generation, and embed AI-quality thinking into every stage of the SDLC — from the first commit to production monitoring. You will be the organizational bridge between engineering velocity and product reliability.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;How will you make an impact?\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;x_xfont-claude-response-body\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-olk-copy-source=\u0026quot;MessageBody\u0026quot;\u0026gt;AI Quality Strategy\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul type=\u0026quot;disc\u0026quot;\u0026gt;\n\u0026lt;li class=\u0026quot;x_MsoNormal\u0026quot;\u0026gt;Define and lead all AI-augmented quality initiatives across the organization\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;x_MsoNormal\u0026quot;\u0026gt;Deploy LLM-powered test generation, triage, and root-cause analysis tooling\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;x_MsoNormal\u0026quot;\u0026gt;Build frameworks for validating AI/ML model outputs and non-deterministic behaviors\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;x_MsoNormal\u0026quot;\u0026gt;Evaluate and integrate emerging AI quality toolchains (GitHub Copilot, Claude, agents)\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;x_MsoNormal\u0026quot;\u0026gt;Champion responsible AI testing practices, coverage standards, and governance models\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p class=\u0026quot;x_xfont-claude-response-body\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Automation Engineering\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul type=\u0026quot;disc\u0026quot;\u0026gt;\n\u0026lt;li class=\u0026quot;x_MsoNormal\u0026quot;\u0026gt;Own the full automation strategy across UI, API, and integration layers\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;div\u0026gt;\n\u0026lt;ul type=\u0026quot;disc\u0026quot;\u0026gt;\n\u0026lt;li class=\u0026quot;x_MsoNormal\u0026quot;\u0026gt;Architect scalable, maintainable test frameworks\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;ul type=\u0026quot;disc\u0026quot;\u0026gt;\n\u0026lt;li class=\u0026quot;x_MsoNormal\u0026quot;\u0026gt;Drive shift-left testing embedded in CI/CD pipelines (Jenkins, GitHub Actions)\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;x_MsoNormal\u0026quot;\u0026gt;Establish coverage KPIs, flakiness SLAs, and automation ROI metrics\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;x_MsoNormal\u0026quot;\u0026gt;Lead adoption of self-healing and AI-assisted test maintenance\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p class=\u0026quot;x_xfont-claude-response-body\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Performance Engineering\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul type=\u0026quot;disc\u0026quot;\u0026gt;\n\u0026lt;li class=\u0026quot;x_MsoNormal\u0026quot;\u0026gt;Lead performance and load testing strategy at enterprise scale\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;x_MsoNormal\u0026quot;\u0026gt;Define SLOs/SLAs and partner with SRE on reliability thresholds\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;x_MsoNormal\u0026quot;\u0026gt;Design continuous performance validation integrated into delivery pipelines\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;x_MsoNormal\u0026quot;\u0026gt;Drive root-cause analysis for regressions, bottlenecks, and latency spikes\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;x_MsoNormal\u0026quot;\u0026gt;Oversee toolchain including k6, JMeter, Gatling, and APM integrations\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p class=\u0026quot;x_xfont-claude-response-body\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;People \u0026amp;amp; Org Leadership\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul type=\u0026quot;disc\u0026quot;\u0026gt;\n\u0026lt;li class=\u0026quot;x_MsoNormal\u0026quot;\u0026gt;Lead and grow teams of automation engineers, performance engineers, and architects\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;x_MsoNormal\u0026quot;\u0026gt;Set technical direction, OKRs, and career ladders for the quality engineering org\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;x_MsoNormal\u0026quot;\u0026gt;Hire senior ICs and architect-level talent; build succession depth\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;x_MsoNormal\u0026quot;\u0026gt;Foster a culture of ownership, engineering craft, and continuous learning\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;div\u0026gt;\n\u0026lt;ul type=\u0026quot;disc\u0026quot;\u0026gt;\n\u0026lt;li class=\u0026quot;x_MsoNormal\u0026quot;\u0026gt;Partner cross-functionally with Product, DevOps, and R\u0026amp;amp;D\u0026amp;nbsp;leadership\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Have you got what it takes?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul type=\u0026quot;disc\u0026quot;\u0026gt;\n\u0026lt;li class=\u0026quot;x_MsoNormal\u0026quot; data-olk-copy-source=\u0026quot;MessageBody\u0026quot;\u0026gt;12+ years in software engineering or QA, with 5+ years in engineering leadership at the Director level or senior Staff+ with direct reports\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;x_MsoNormal\u0026quot;\u0026gt;Deep hands-on background in test automation architecture — you\u0026#39;ve built frameworks from scratch, not just inherited them\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;x_MsoNormal\u0026quot;\u0026gt;Proven track record leading performance engineering at scale (10,000+ concurrent users, distributed systems, cloud-native environments)\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;x_MsoNormal\u0026quot;\u0026gt;Experience shipping or operating AI/ML systems and understanding the unique quality challenges they introduce\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;x_MsoNormal\u0026quot;\u0026gt;Prior success managing multi-team orgs with both IC engineers and architects (10–40+ total headcount)\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;x_MsoNormal\u0026quot;\u0026gt;Enterprise software domain experience strongly preferred (SaaS, CCaaS, fintech, or similar high-uptime/regulated environments)\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p class=\u0026quot;x_xfont-claude-response-body\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;AI \u0026amp;amp; Technical Acumen\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul type=\u0026quot;disc\u0026quot;\u0026gt;\n\u0026lt;li class=\u0026quot;x_MsoNormal\u0026quot;\u0026gt;Working knowledge of LLM capabilities and limitations relevant to software testing (prompt engineering, RAG, agentic workflows)\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;x_MsoNormal\u0026quot;\u0026gt;Experience evaluating or integrating AI coding assistants (GitHub Copilot, Claude, Cursor, or equivalents) in engineering workflows\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;x_MsoNormal\u0026quot;\u0026gt;Comfort with statistical testing concepts: model drift detection, data validation, behavioral testing for non-deterministic outputs\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;x_MsoNormal\u0026quot;\u0026gt;Proficient in at least one scripting/programming language (Python, TypeScript, Java) and modern CI/CD tooling\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;x_MsoNormal\u0026quot;\u0026gt;Familiarity with observability and APM tools (Datadog, Grafana, Dynatrace, New Relic)\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p class=\u0026quot;x_xfont-claude-response-body\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Leadership\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul type=\u0026quot;disc\u0026quot;\u0026gt;\n\u0026lt;li class=\u0026quot;x_MsoNormal\u0026quot;\u0026gt;Exceptional communicator — able to translate deep technical concepts into executive-level strategy and roadmaps\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;x_MsoNormal\u0026quot;\u0026gt;Strong organizational influencer who shapes culture and engineering standards beyond your direct org\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;x_MsoNormal\u0026quot;\u0026gt;Data-driven decision maker: you measure quality outcomes, not just activity\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;x_MsoNormal\u0026quot;\u0026gt;Bias for hiring and developing senior talent; you build teams that outlast you\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;x_MsoNormal\u0026quot;\u0026gt;Comfortable operating in ambiguity and driving clarity in fast-moving environments\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;strong\u0026gt;About NiCE \u0026lt;/strong\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4012321101,"name":"CX - R\u0026D Engineering","child_ids":[],"parent_id":4012244101}],"offices":[{"id":4005064101,"name":"USA - Sandy, UT","location":"USA - Sandy, UT","child_ids":[],"parent_id":4005091101}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://boards.eu.greenhouse.io/nice/jobs/4969705101?gh_jid=4969705101","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4519608101,"location":{"name":"Israel - Raanana"},"metadata":[{"id":4778158101,"name":"Job Type","value":"Regular","value_type":"single_select"},{"id":4787631101,"name":"Hiring Manager","value":{"name":"Idan Kaizerman","email":"idan.kaizerman@nice.com","user_id":4235172101,"employee_id":"180923"},"value_type":"user"},{"id":4614529101,"name":"Category","value":"R\u0026D","value_type":"short_text"},{"id":4614545101,"name":"Job String","value":null,"value_type":"short_text"},{"id":4787135101,"name":"(HRBP) Critical Role","value":"Not Applicable","value_type":"single_select"},{"id":4952164101,"name":"(HRBP) Acquisition Job","value":"Not Applicable","value_type":"single_select"},{"id":7821998101,"name":"TA Director Only – Campaign","value":null,"value_type":"yes_no"}],"id":4969705101,"updated_at":"2026-09-10T23:03:39-04:00","requisition_id":"11694","title":"Director of Engineering","company_name":"NICE","first_published":"2026-09-10T02:01:22-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;So, what’s the role all about?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Director of Engineering – Performance Management at NiCE is responsible for leading and\u0026lt;br\u0026gt;managing the engineering teams that design, build, and maintain the company’s PM product. This role ensures the delivery of high-quality, scalable, and reliable solution\u0026lt;br\u0026gt;that support NICE’s customers\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;How will you make an impact?\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Lead the PM engineering organization, ensuring alignment with company\u0026lt;br\u0026gt;goals\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Oversee the design, development, testing, and deployment of PM\u0026lt;br\u0026gt;micro services\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage resource planning, delivery milestones, and overall product quality\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensure system capacity planning and operational support for the PM\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Establish and enforce development standards, tools, and methodologies\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Integrate customer and business requirements into engineering efforts\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Stay current with AI and Agentic technologies such as reasoning models, LLM, SLM, AI SDLC, Agentic coding and agents orchestration\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage global distributed team across multiple sites\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Recruit, develop, and retain top engineering talent\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Have you got what it takes?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Bachelor’s degree in Computer Science or related field (Master’s preferred)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;12+ years of experience in software engineering, with a focus on SaaS products, machine learning, deep learning and LLM\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;6+ years of management experience in large-scale environments\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven expertise in data technologies and large-scale distributed systems\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong interpersonal and leadership skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with Agentic driven development methodologies\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;You will have an advantage if you also have:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-teams=\u0026quot;true\u0026quot;\u0026gt;Building horizontally scalable solutions using containers, microservices, and big\u0026lt;br\u0026gt;data technologies\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-teams=\u0026quot;true\u0026quot;\u0026gt;Experience with cloud platforms (AWS, Azure) and open-source data tools\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-teams=\u0026quot;true\u0026quot;\u0026gt;Track record of delivering high-quality software products on time\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What’s in it for you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Enjoy NiCE-FLEX!\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Requisition ID: 11694\u0026lt;/strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;Reporting into: Vice President, Engineering, CX\u0026lt;/strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;Role Type: People Manager\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;strong\u0026gt;About NiCE \u0026lt;/strong\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4012321101,"name":"CX - R\u0026D Engineering","child_ids":[],"parent_id":4012244101}],"offices":[{"id":4005087101,"name":"Israel - Raanana","location":"Israel - Raanana","child_ids":[],"parent_id":4005050101}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://boards.eu.greenhouse.io/nice/jobs/4867642101?gh_jid=4867642101","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4465579101,"location":{"name":"Israel - Raanana"},"metadata":[{"id":4778158101,"name":"Job Type","value":"Regular","value_type":"single_select"},{"id":4787631101,"name":"Hiring Manager","value":{"name":"Alex Kaspin","email":"alex.kaspin@nice.com","user_id":4107408101,"employee_id":"7576"},"value_type":"user"},{"id":4614529101,"name":"Category","value":"R\u0026D","value_type":"short_text"},{"id":4614545101,"name":"Job String","value":"R\u0026D.Software Engineering.Software Engineering Mgmt","value_type":"short_text"},{"id":4787135101,"name":"(HRBP) Critical Role","value":"Not Applicable","value_type":"single_select"},{"id":4952164101,"name":"(HRBP) Acquisition Job","value":"Not Applicable","value_type":"single_select"},{"id":7821998101,"name":"TA Director Only – Campaign","value":null,"value_type":"yes_no"}],"id":4867642101,"updated_at":"2026-09-02T02:36:39-04:00","requisition_id":"10834","title":"Director of Engineering","company_name":"NICE","first_published":"2026-05-15T05:44:12-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;So, what’s the role all about?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are looking for a visionary engineering leader to architect and lead our quality engineering discipline into the AI era. You will own automation infrastructure, performance engineering, and all AI-driven quality initiatives - building and mentoring high-performing teams of engineers and architects who set the standard for how modern software is validated at scale.\u0026lt;br\u0026gt;This is not a maintenance role. You will disrupt legacy testing paradigms, champion agentic test generation, and embed AI-quality thinking into every stage of the SDLC — from the first commit to production monitoring. You will be the organizational bridge between engineering velocity and product reliability.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;How will you make an impact?\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;x_xfont-claude-response-body\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-olk-copy-source=\u0026quot;MessageBody\u0026quot;\u0026gt;AI Quality Strategy\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul type=\u0026quot;disc\u0026quot;\u0026gt;\n\u0026lt;li class=\u0026quot;x_MsoNormal\u0026quot;\u0026gt;Define and lead all AI-augmented quality initiatives across the organization\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;x_MsoNormal\u0026quot;\u0026gt;Deploy LLM-powered test generation, triage, and root-cause analysis tooling\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;x_MsoNormal\u0026quot;\u0026gt;Build frameworks for validating AI/ML model outputs and non-deterministic behaviors\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;x_MsoNormal\u0026quot;\u0026gt;Evaluate and integrate emerging AI quality toolchains (GitHub Copilot, Claude, agents)\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;x_MsoNormal\u0026quot;\u0026gt;Champion responsible AI testing practices, coverage standards, and governance models\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p class=\u0026quot;x_xfont-claude-response-body\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Automation Engineering\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul type=\u0026quot;disc\u0026quot;\u0026gt;\n\u0026lt;li class=\u0026quot;x_MsoNormal\u0026quot;\u0026gt;Own the full automation strategy across UI, API, and integration layers\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;div\u0026gt;\n\u0026lt;ul type=\u0026quot;disc\u0026quot;\u0026gt;\n\u0026lt;li class=\u0026quot;x_MsoNormal\u0026quot;\u0026gt;Architect scalable, maintainable test frameworks\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;ul type=\u0026quot;disc\u0026quot;\u0026gt;\n\u0026lt;li class=\u0026quot;x_MsoNormal\u0026quot;\u0026gt;Drive shift-left testing embedded in CI/CD pipelines (Jenkins, GitHub Actions)\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;x_MsoNormal\u0026quot;\u0026gt;Establish coverage KPIs, flakiness SLAs, and automation ROI metrics\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;x_MsoNormal\u0026quot;\u0026gt;Lead adoption of self-healing and AI-assisted test maintenance\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p class=\u0026quot;x_xfont-claude-response-body\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Performance Engineering\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul type=\u0026quot;disc\u0026quot;\u0026gt;\n\u0026lt;li class=\u0026quot;x_MsoNormal\u0026quot;\u0026gt;Lead performance and load testing strategy at enterprise scale\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;x_MsoNormal\u0026quot;\u0026gt;Define SLOs/SLAs and partner with SRE on reliability thresholds\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;x_MsoNormal\u0026quot;\u0026gt;Design continuous performance validation integrated into delivery pipelines\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;x_MsoNormal\u0026quot;\u0026gt;Drive root-cause analysis for regressions, bottlenecks, and latency spikes\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;x_MsoNormal\u0026quot;\u0026gt;Oversee toolchain including k6, JMeter, Gatling, and APM integrations\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p class=\u0026quot;x_xfont-claude-response-body\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;People \u0026amp;amp; Org Leadership\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul type=\u0026quot;disc\u0026quot;\u0026gt;\n\u0026lt;li class=\u0026quot;x_MsoNormal\u0026quot;\u0026gt;Lead and grow teams of automation engineers, performance engineers, and architects\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;x_MsoNormal\u0026quot;\u0026gt;Set technical direction, OKRs, and career ladders for the quality engineering org\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;x_MsoNormal\u0026quot;\u0026gt;Hire senior ICs and architect-level talent; build succession depth\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;x_MsoNormal\u0026quot;\u0026gt;Foster a culture of ownership, engineering craft, and continuous learning\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;div\u0026gt;\n\u0026lt;ul type=\u0026quot;disc\u0026quot;\u0026gt;\n\u0026lt;li class=\u0026quot;x_MsoNormal\u0026quot;\u0026gt;Partner cross-functionally with Product, DevOps, and R\u0026amp;amp;D\u0026amp;nbsp;leadership\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Have you got what it takes?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul type=\u0026quot;disc\u0026quot;\u0026gt;\n\u0026lt;li class=\u0026quot;x_MsoNormal\u0026quot; data-olk-copy-source=\u0026quot;MessageBody\u0026quot;\u0026gt;12+ years in software engineering or QA, with 5+ years in engineering leadership at the Director level or senior Staff+ with direct reports\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;x_MsoNormal\u0026quot;\u0026gt;Deep hands-on background in test automation architecture — you\u0026#39;ve built frameworks from scratch, not just inherited them\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;x_MsoNormal\u0026quot;\u0026gt;Proven track record leading performance engineering at scale (10,000+ concurrent users, distributed systems, cloud-native environments)\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;x_MsoNormal\u0026quot;\u0026gt;Experience shipping or operating AI/ML systems and understanding the unique quality challenges they introduce\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;x_MsoNormal\u0026quot;\u0026gt;Prior success managing multi-team orgs with both IC engineers and architects (10–40+ total headcount)\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;x_MsoNormal\u0026quot;\u0026gt;Enterprise software domain experience strongly preferred (SaaS, CCaaS, fintech, or similar high-uptime/regulated environments)\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p class=\u0026quot;x_xfont-claude-response-body\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;AI \u0026amp;amp; Technical Acumen\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul type=\u0026quot;disc\u0026quot;\u0026gt;\n\u0026lt;li class=\u0026quot;x_MsoNormal\u0026quot;\u0026gt;Working knowledge of LLM capabilities and limitations relevant to software testing (prompt engineering, RAG, agentic workflows)\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;x_MsoNormal\u0026quot;\u0026gt;Experience evaluating or integrating AI coding assistants (GitHub Copilot, Claude, Cursor, or equivalents) in engineering workflows\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;x_MsoNormal\u0026quot;\u0026gt;Comfort with statistical testing concepts: model drift detection, data validation, behavioral testing for non-deterministic outputs\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;x_MsoNormal\u0026quot;\u0026gt;Proficient in at least one scripting/programming language (Python, TypeScript, Java) and modern CI/CD tooling\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;x_MsoNormal\u0026quot;\u0026gt;Familiarity with observability and APM tools (Datadog, Grafana, Dynatrace, New Relic)\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p class=\u0026quot;x_xfont-claude-response-body\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Leadership\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul type=\u0026quot;disc\u0026quot;\u0026gt;\n\u0026lt;li class=\u0026quot;x_MsoNormal\u0026quot;\u0026gt;Exceptional communicator — able to translate deep technical concepts into executive-level strategy and roadmaps\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;x_MsoNormal\u0026quot;\u0026gt;Strong organizational influencer who shapes culture and engineering standards beyond your direct org\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;x_MsoNormal\u0026quot;\u0026gt;Data-driven decision maker: you measure quality outcomes, not just activity\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;x_MsoNormal\u0026quot;\u0026gt;Bias for hiring and developing senior talent; you build teams that outlast you\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;x_MsoNormal\u0026quot;\u0026gt;Comfortable operating in ambiguity and driving clarity in fast-moving environments\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What’s in it for you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Enjoy NiCE-FLEX!\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Requisition ID: 10834\u0026lt;/strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;Reporting into: Senior Director, Engineering, CX\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;Role Type: People Manager\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;#LI-Hybrid\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;strong\u0026gt;About NiCE \u0026lt;/strong\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4012321101,"name":"CX - R\u0026D Engineering","child_ids":[],"parent_id":4012244101}],"offices":[{"id":4005087101,"name":"Israel - Raanana","location":"Israel - Raanana","child_ids":[],"parent_id":4005050101}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://boards.eu.greenhouse.io/nice/jobs/4860273101?gh_jid=4860273101","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4465579101,"location":{"name":"Israel - Raanana"},"metadata":[{"id":4778158101,"name":"Job Type","value":"Regular","value_type":"single_select"},{"id":4787631101,"name":"Hiring Manager","value":{"name":"Alex Kaspin","email":"alex.kaspin@nice.com","user_id":4107408101,"employee_id":"7576"},"value_type":"user"},{"id":4614529101,"name":"Category","value":"R\u0026D","value_type":"short_text"},{"id":4614545101,"name":"Job String","value":"R\u0026D.Software Engineering.Software Engineering Mgmt","value_type":"short_text"},{"id":4787135101,"name":"(HRBP) Critical Role","value":"Not Applicable","value_type":"single_select"},{"id":4952164101,"name":"(HRBP) Acquisition Job","value":"Not Applicable","value_type":"single_select"},{"id":7821998101,"name":"TA Director Only – Campaign","value":null,"value_type":"yes_no"}],"id":4860273101,"updated_at":"2026-09-02T02:36:27-04:00","requisition_id":"10834","title":"Director of Engineering ,Automation, Performance \u0026 AI Quality","company_name":"NICE","first_published":"2026-05-15T05:38:34-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;So, what’s the role all about?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are looking for a visionary engineering leader to architect and lead our quality engineering discipline into the AI era. You will own automation infrastructure, performance engineering, and all AI-driven quality initiatives — building and mentoring high-performing teams of engineers and architects who set the standard for how modern software is validated at scale.\u0026lt;br\u0026gt;This is not a maintenance role. You will disrupt legacy testing paradigms, champion agentic test generation, and embed AI-quality thinking into every stage of the SDLC — from the first commit to production monitoring. You will be the organizational bridge between engineering velocity and product reliability.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;How will you make an impact?\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;x_xfont-claude-response-body\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-olk-copy-source=\u0026quot;MessageBody\u0026quot;\u0026gt;AI Quality Strategy\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul type=\u0026quot;disc\u0026quot;\u0026gt;\n\u0026lt;li class=\u0026quot;x_MsoNormal\u0026quot;\u0026gt;Define and lead all AI-augmented quality initiatives across the organization\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;x_MsoNormal\u0026quot;\u0026gt;Deploy LLM-powered test generation, triage, and root-cause analysis tooling\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;x_MsoNormal\u0026quot;\u0026gt;Build frameworks for validating AI/ML model outputs and non-deterministic behaviors\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;x_MsoNormal\u0026quot;\u0026gt;Evaluate and integrate emerging AI quality toolchains (GitHub Copilot, Claude, agents)\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;x_MsoNormal\u0026quot;\u0026gt;Champion responsible AI testing practices, coverage standards, and governance models\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p class=\u0026quot;x_xfont-claude-response-body\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Automation Engineering\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul type=\u0026quot;disc\u0026quot;\u0026gt;\n\u0026lt;li class=\u0026quot;x_MsoNormal\u0026quot;\u0026gt;Own the full automation strategy across UI, API, and integration layers\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;div\u0026gt;\n\u0026lt;ul type=\u0026quot;disc\u0026quot;\u0026gt;\n\u0026lt;li class=\u0026quot;x_MsoNormal\u0026quot;\u0026gt;Architect scalable, maintainable test frameworks\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;ul type=\u0026quot;disc\u0026quot;\u0026gt;\n\u0026lt;li class=\u0026quot;x_MsoNormal\u0026quot;\u0026gt;Drive shift-left testing embedded in CI/CD pipelines (Jenkins, GitHub Actions)\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;x_MsoNormal\u0026quot;\u0026gt;Establish coverage KPIs, flakiness SLAs, and automation ROI metrics\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;x_MsoNormal\u0026quot;\u0026gt;Lead adoption of self-healing and AI-assisted test maintenance\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p class=\u0026quot;x_xfont-claude-response-body\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Performance Engineering\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul type=\u0026quot;disc\u0026quot;\u0026gt;\n\u0026lt;li class=\u0026quot;x_MsoNormal\u0026quot;\u0026gt;Lead performance and load testing strategy at enterprise scale\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;x_MsoNormal\u0026quot;\u0026gt;Define SLOs/SLAs and partner with SRE on reliability thresholds\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;x_MsoNormal\u0026quot;\u0026gt;Design continuous performance validation integrated into delivery pipelines\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;x_MsoNormal\u0026quot;\u0026gt;Drive root-cause analysis for regressions, bottlenecks, and latency spikes\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;x_MsoNormal\u0026quot;\u0026gt;Oversee toolchain including k6, JMeter, Gatling, and APM integrations\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p class=\u0026quot;x_xfont-claude-response-body\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;People \u0026amp;amp; Org Leadership\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul type=\u0026quot;disc\u0026quot;\u0026gt;\n\u0026lt;li class=\u0026quot;x_MsoNormal\u0026quot;\u0026gt;Lead and grow teams of automation engineers, performance engineers, and architects\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;x_MsoNormal\u0026quot;\u0026gt;Set technical direction, OKRs, and career ladders for the quality engineering org\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;x_MsoNormal\u0026quot;\u0026gt;Hire senior ICs and architect-level talent; build succession depth\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;x_MsoNormal\u0026quot;\u0026gt;Foster a culture of ownership, engineering craft, and continuous learning\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;div\u0026gt;\n\u0026lt;ul type=\u0026quot;disc\u0026quot;\u0026gt;\n\u0026lt;li class=\u0026quot;x_MsoNormal\u0026quot;\u0026gt;Partner cross-functionally with Product, DevOps, and R\u0026amp;amp;D\u0026amp;nbsp;leadership\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Have you got what it takes?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul type=\u0026quot;disc\u0026quot;\u0026gt;\n\u0026lt;li class=\u0026quot;x_MsoNormal\u0026quot; data-olk-copy-source=\u0026quot;MessageBody\u0026quot;\u0026gt;12+ years in software engineering or QA, with 5+ years in engineering leadership at the Director level or senior Staff+ with direct reports\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;x_MsoNormal\u0026quot;\u0026gt;Deep hands-on background in test automation architecture — you\u0026#39;ve built frameworks from scratch, not just inherited them\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;x_MsoNormal\u0026quot;\u0026gt;Proven track record leading performance engineering at scale (10,000+ concurrent users, distributed systems, cloud-native environments)\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;x_MsoNormal\u0026quot;\u0026gt;Experience shipping or operating AI/ML systems and understanding the unique quality challenges they introduce\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;x_MsoNormal\u0026quot;\u0026gt;Prior success managing multi-team orgs with both IC engineers and architects (10–40+ total headcount)\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;x_MsoNormal\u0026quot;\u0026gt;Enterprise software domain experience strongly preferred (SaaS, CCaaS, fintech, or similar high-uptime/regulated environments)\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p class=\u0026quot;x_xfont-claude-response-body\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;AI \u0026amp;amp; Technical Acumen\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul type=\u0026quot;disc\u0026quot;\u0026gt;\n\u0026lt;li class=\u0026quot;x_MsoNormal\u0026quot;\u0026gt;Working knowledge of LLM capabilities and limitations relevant to software testing (prompt engineering, RAG, agentic workflows)\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;x_MsoNormal\u0026quot;\u0026gt;Experience evaluating or integrating AI coding assistants (GitHub Copilot, Claude, Cursor, or equivalents) in engineering workflows\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;x_MsoNormal\u0026quot;\u0026gt;Comfort with statistical testing concepts: model drift detection, data validation, behavioral testing for non-deterministic outputs\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;x_MsoNormal\u0026quot;\u0026gt;Proficient in at least one scripting/programming language (Python, TypeScript, Java) and modern CI/CD tooling\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;x_MsoNormal\u0026quot;\u0026gt;Familiarity with observability and APM tools (Datadog, Grafana, Dynatrace, New Relic)\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p class=\u0026quot;x_xfont-claude-response-body\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Leadership\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul type=\u0026quot;disc\u0026quot;\u0026gt;\n\u0026lt;li class=\u0026quot;x_MsoNormal\u0026quot;\u0026gt;Exceptional communicator — able to translate deep technical concepts into executive-level strategy and roadmaps\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;x_MsoNormal\u0026quot;\u0026gt;Strong organizational influencer who shapes culture and engineering standards beyond your direct org\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;x_MsoNormal\u0026quot;\u0026gt;Data-driven decision maker: you measure quality outcomes, not just activity\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;x_MsoNormal\u0026quot;\u0026gt;Bias for hiring and developing senior talent; you build teams that outlast you\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;x_MsoNormal\u0026quot;\u0026gt;Comfortable operating in ambiguity and driving clarity in fast-moving environments\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What’s in it for you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Enjoy NiCE-FLEX!\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Requisition ID: 10834\u0026lt;/strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;Reporting into: Senior Director, Engineering, CX\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;Role Type: People Manager\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;#LI-Hybrid\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;strong\u0026gt;About NiCE \u0026lt;/strong\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4012321101,"name":"CX - R\u0026D Engineering","child_ids":[],"parent_id":4012244101}],"offices":[{"id":4005087101,"name":"Israel - Raanana","location":"Israel - Raanana","child_ids":[],"parent_id":4005050101}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://boards.eu.greenhouse.io/nice/jobs/4941156101?gh_jid=4941156101","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4465579101,"location":{"name":"Israel - Raanana"},"metadata":[{"id":4778158101,"name":"Job Type","value":"Regular","value_type":"single_select"},{"id":4787631101,"name":"Hiring Manager","value":{"name":"Alex Kaspin","email":"alex.kaspin@nice.com","user_id":4107408101,"employee_id":"7576"},"value_type":"user"},{"id":4614529101,"name":"Category","value":"R\u0026D","value_type":"short_text"},{"id":4614545101,"name":"Job String","value":"R\u0026D.Software Engineering.Software Engineering Mgmt","value_type":"short_text"},{"id":4787135101,"name":"(HRBP) Critical Role","value":"Not Applicable","value_type":"single_select"},{"id":4952164101,"name":"(HRBP) Acquisition Job","value":"Not Applicable","value_type":"single_select"},{"id":7821998101,"name":"TA Director Only – Campaign","value":null,"value_type":"yes_no"}],"id":4941156101,"updated_at":"2026-09-02T02:36:13-04:00","requisition_id":"10834","title":"Director of QA","company_name":"NICE","first_published":"2026-07-29T15:17:44-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;So, what’s the role all about?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are looking for a visionary engineering leader to architect and lead our quality engineering discipline into the AI era. You will own automation infrastructure, performance engineering, and all AI-driven quality initiatives - building and mentoring high-performing teams of engineers and architects who set the standard for how modern software is validated at scale.\u0026lt;br\u0026gt;This is not a maintenance role. You will disrupt legacy testing paradigms, champion agentic test generation, and embed AI-quality thinking into every stage of the SDLC — from the first commit to production monitoring. You will be the organizational bridge between engineering velocity and product reliability.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;How will you make an impact?\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;x_xfont-claude-response-body\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-olk-copy-source=\u0026quot;MessageBody\u0026quot;\u0026gt;AI Quality Strategy\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul type=\u0026quot;disc\u0026quot;\u0026gt;\n\u0026lt;li class=\u0026quot;x_MsoNormal\u0026quot;\u0026gt;Define and lead all AI-augmented quality initiatives across the organization\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;x_MsoNormal\u0026quot;\u0026gt;Deploy LLM-powered test generation, triage, and root-cause analysis tooling\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;x_MsoNormal\u0026quot;\u0026gt;Build frameworks for validating AI/ML model outputs and non-deterministic behaviors\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;x_MsoNormal\u0026quot;\u0026gt;Evaluate and integrate emerging AI quality toolchains (GitHub Copilot, Claude, agents)\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;x_MsoNormal\u0026quot;\u0026gt;Champion responsible AI testing practices, coverage standards, and governance models\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p class=\u0026quot;x_xfont-claude-response-body\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Automation Engineering\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul type=\u0026quot;disc\u0026quot;\u0026gt;\n\u0026lt;li class=\u0026quot;x_MsoNormal\u0026quot;\u0026gt;Own the full automation strategy across UI, API, and integration layers\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;div\u0026gt;\n\u0026lt;ul type=\u0026quot;disc\u0026quot;\u0026gt;\n\u0026lt;li class=\u0026quot;x_MsoNormal\u0026quot;\u0026gt;Architect scalable, maintainable test frameworks\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;ul type=\u0026quot;disc\u0026quot;\u0026gt;\n\u0026lt;li class=\u0026quot;x_MsoNormal\u0026quot;\u0026gt;Drive shift-left testing embedded in CI/CD pipelines (Jenkins, GitHub Actions)\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;x_MsoNormal\u0026quot;\u0026gt;Establish coverage KPIs, flakiness SLAs, and automation ROI metrics\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;x_MsoNormal\u0026quot;\u0026gt;Lead adoption of self-healing and AI-assisted test maintenance\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p class=\u0026quot;x_xfont-claude-response-body\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Performance Engineering\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul type=\u0026quot;disc\u0026quot;\u0026gt;\n\u0026lt;li class=\u0026quot;x_MsoNormal\u0026quot;\u0026gt;Lead performance and load testing strategy at enterprise scale\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;x_MsoNormal\u0026quot;\u0026gt;Define SLOs/SLAs and partner with SRE on reliability thresholds\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;x_MsoNormal\u0026quot;\u0026gt;Design continuous performance validation integrated into delivery pipelines\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;x_MsoNormal\u0026quot;\u0026gt;Drive root-cause analysis for regressions, bottlenecks, and latency spikes\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;x_MsoNormal\u0026quot;\u0026gt;Oversee toolchain including k6, JMeter, Gatling, and APM integrations\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p class=\u0026quot;x_xfont-claude-response-body\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;People \u0026amp;amp; Org Leadership\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul type=\u0026quot;disc\u0026quot;\u0026gt;\n\u0026lt;li class=\u0026quot;x_MsoNormal\u0026quot;\u0026gt;Lead and grow teams of automation engineers, performance engineers, and architects\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;x_MsoNormal\u0026quot;\u0026gt;Set technical direction, OKRs, and career ladders for the quality engineering org\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;x_MsoNormal\u0026quot;\u0026gt;Hire senior ICs and architect-level talent; build succession depth\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;x_MsoNormal\u0026quot;\u0026gt;Foster a culture of ownership, engineering craft, and continuous learning\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;div\u0026gt;\n\u0026lt;ul type=\u0026quot;disc\u0026quot;\u0026gt;\n\u0026lt;li class=\u0026quot;x_MsoNormal\u0026quot;\u0026gt;Partner cross-functionally with Product, DevOps, and R\u0026amp;amp;D\u0026amp;nbsp;leadership\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Have you got what it takes?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul type=\u0026quot;disc\u0026quot;\u0026gt;\n\u0026lt;li class=\u0026quot;x_MsoNormal\u0026quot; data-olk-copy-source=\u0026quot;MessageBody\u0026quot;\u0026gt;12+ years in software engineering or QA, with 5+ years in engineering leadership at the Director level or senior Staff+ with direct reports\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;x_MsoNormal\u0026quot;\u0026gt;Deep hands-on background in test automation architecture — you\u0026#39;ve built frameworks from scratch, not just inherited them\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;x_MsoNormal\u0026quot;\u0026gt;Proven track record leading performance engineering at scale (10,000+ concurrent users, distributed systems, cloud-native environments)\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;x_MsoNormal\u0026quot;\u0026gt;Experience shipping or operating AI/ML systems and understanding the unique quality challenges they introduce\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;x_MsoNormal\u0026quot;\u0026gt;Prior success managing multi-team orgs with both IC engineers and architects (10–40+ total headcount)\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;x_MsoNormal\u0026quot;\u0026gt;Enterprise software domain experience strongly preferred (SaaS, CCaaS, fintech, or similar high-uptime/regulated environments)\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p class=\u0026quot;x_xfont-claude-response-body\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;AI \u0026amp;amp; Technical Acumen\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul type=\u0026quot;disc\u0026quot;\u0026gt;\n\u0026lt;li class=\u0026quot;x_MsoNormal\u0026quot;\u0026gt;Working knowledge of LLM capabilities and limitations relevant to software testing (prompt engineering, RAG, agentic workflows)\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;x_MsoNormal\u0026quot;\u0026gt;Experience evaluating or integrating AI coding assistants (GitHub Copilot, Claude, Cursor, or equivalents) in engineering workflows\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;x_MsoNormal\u0026quot;\u0026gt;Comfort with statistical testing concepts: model drift detection, data validation, behavioral testing for non-deterministic outputs\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;x_MsoNormal\u0026quot;\u0026gt;Proficient in at least one scripting/programming language (Python, TypeScript, Java) and modern CI/CD tooling\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;x_MsoNormal\u0026quot;\u0026gt;Familiarity with observability and APM tools (Datadog, Grafana, Dynatrace, New Relic)\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p class=\u0026quot;x_xfont-claude-response-body\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Leadership\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul type=\u0026quot;disc\u0026quot;\u0026gt;\n\u0026lt;li class=\u0026quot;x_MsoNormal\u0026quot;\u0026gt;Exceptional communicator — able to translate deep technical concepts into executive-level strategy and roadmaps\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;x_MsoNormal\u0026quot;\u0026gt;Strong organizational influencer who shapes culture and engineering standards beyond your direct org\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;x_MsoNormal\u0026quot;\u0026gt;Data-driven decision maker: you measure quality outcomes, not just activity\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;x_MsoNormal\u0026quot;\u0026gt;Bias for hiring and developing senior talent; you build teams that outlast you\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;x_MsoNormal\u0026quot;\u0026gt;Comfortable operating in ambiguity and driving clarity in fast-moving environments\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What’s in it for you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Enjoy NiCE-FLEX!\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Requisition ID: 10834\u0026lt;/strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;Reporting into: Senior Director, Engineering, CX\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;Role Type: People Manager\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;#LI-Hybrid\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;strong\u0026gt;About NiCE \u0026lt;/strong\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4012321101,"name":"CX - R\u0026D Engineering","child_ids":[],"parent_id":4012244101}],"offices":[{"id":4005087101,"name":"Israel - Raanana","location":"Israel - Raanana","child_ids":[],"parent_id":4005050101}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://boards.eu.greenhouse.io/nice/jobs/4867639101?gh_jid=4867639101","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4465579101,"location":{"name":"Israel - Raanana"},"metadata":[{"id":4778158101,"name":"Job Type","value":"Regular","value_type":"single_select"},{"id":4787631101,"name":"Hiring Manager","value":{"name":"Alex Kaspin","email":"alex.kaspin@nice.com","user_id":4107408101,"employee_id":"7576"},"value_type":"user"},{"id":4614529101,"name":"Category","value":"R\u0026D","value_type":"short_text"},{"id":4614545101,"name":"Job String","value":"R\u0026D.Software Engineering.Software Engineering Mgmt","value_type":"short_text"},{"id":4787135101,"name":"(HRBP) Critical Role","value":"Not Applicable","value_type":"single_select"},{"id":4952164101,"name":"(HRBP) Acquisition Job","value":"Not Applicable","value_type":"single_select"},{"id":7821998101,"name":"TA Director Only – Campaign","value":null,"value_type":"yes_no"}],"id":4867639101,"updated_at":"2026-09-02T02:35:56-04:00","requisition_id":"10834","title":"Director of Quality Engineering","company_name":"NICE","first_published":"2026-05-15T05:40:17-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;So, what’s the role all about?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are looking for a visionary engineering leader to architect and lead our quality engineering discipline into the AI era. You will own automation infrastructure, performance engineering, and all AI-driven quality initiatives - building and mentoring high-performing teams of engineers and architects who set the standard for how modern software is validated at scale.\u0026lt;br\u0026gt;This is not a maintenance role. You will disrupt legacy testing paradigms, champion agentic test generation, and embed AI-quality thinking into every stage of the SDLC — from the first commit to production monitoring. You will be the organizational bridge between engineering velocity and product reliability.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;How will you make an impact?\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;x_xfont-claude-response-body\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-olk-copy-source=\u0026quot;MessageBody\u0026quot;\u0026gt;AI Quality Strategy\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul type=\u0026quot;disc\u0026quot;\u0026gt;\n\u0026lt;li class=\u0026quot;x_MsoNormal\u0026quot;\u0026gt;Define and lead all AI-augmented quality initiatives across the organization\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;x_MsoNormal\u0026quot;\u0026gt;Deploy LLM-powered test generation, triage, and root-cause analysis tooling\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;x_MsoNormal\u0026quot;\u0026gt;Build frameworks for validating AI/ML model outputs and non-deterministic behaviors\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;x_MsoNormal\u0026quot;\u0026gt;Evaluate and integrate emerging AI quality toolchains (GitHub Copilot, Claude, agents)\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;x_MsoNormal\u0026quot;\u0026gt;Champion responsible AI testing practices, coverage standards, and governance models\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p class=\u0026quot;x_xfont-claude-response-body\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Automation Engineering\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul type=\u0026quot;disc\u0026quot;\u0026gt;\n\u0026lt;li class=\u0026quot;x_MsoNormal\u0026quot;\u0026gt;Own the full automation strategy across UI, API, and integration layers\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;div\u0026gt;\n\u0026lt;ul type=\u0026quot;disc\u0026quot;\u0026gt;\n\u0026lt;li class=\u0026quot;x_MsoNormal\u0026quot;\u0026gt;Architect scalable, maintainable test frameworks\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;ul type=\u0026quot;disc\u0026quot;\u0026gt;\n\u0026lt;li class=\u0026quot;x_MsoNormal\u0026quot;\u0026gt;Drive shift-left testing embedded in CI/CD pipelines (Jenkins, GitHub Actions)\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;x_MsoNormal\u0026quot;\u0026gt;Establish coverage KPIs, flakiness SLAs, and automation ROI metrics\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;x_MsoNormal\u0026quot;\u0026gt;Lead adoption of self-healing and AI-assisted test maintenance\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p class=\u0026quot;x_xfont-claude-response-body\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Performance Engineering\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul type=\u0026quot;disc\u0026quot;\u0026gt;\n\u0026lt;li class=\u0026quot;x_MsoNormal\u0026quot;\u0026gt;Lead performance and load testing strategy at enterprise scale\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;x_MsoNormal\u0026quot;\u0026gt;Define SLOs/SLAs and partner with SRE on reliability thresholds\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;x_MsoNormal\u0026quot;\u0026gt;Design continuous performance validation integrated into delivery pipelines\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;x_MsoNormal\u0026quot;\u0026gt;Drive root-cause analysis for regressions, bottlenecks, and latency spikes\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;x_MsoNormal\u0026quot;\u0026gt;Oversee toolchain including k6, JMeter, Gatling, and APM integrations\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p class=\u0026quot;x_xfont-claude-response-body\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;People \u0026amp;amp; Org Leadership\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul type=\u0026quot;disc\u0026quot;\u0026gt;\n\u0026lt;li class=\u0026quot;x_MsoNormal\u0026quot;\u0026gt;Lead and grow teams of automation engineers, performance engineers, and architects\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;x_MsoNormal\u0026quot;\u0026gt;Set technical direction, OKRs, and career ladders for the quality engineering org\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;x_MsoNormal\u0026quot;\u0026gt;Hire senior ICs and architect-level talent; build succession depth\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;x_MsoNormal\u0026quot;\u0026gt;Foster a culture of ownership, engineering craft, and continuous learning\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;div\u0026gt;\n\u0026lt;ul type=\u0026quot;disc\u0026quot;\u0026gt;\n\u0026lt;li class=\u0026quot;x_MsoNormal\u0026quot;\u0026gt;Partner cross-functionally with Product, DevOps, and R\u0026amp;amp;D\u0026amp;nbsp;leadership\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Have you got what it takes?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul type=\u0026quot;disc\u0026quot;\u0026gt;\n\u0026lt;li class=\u0026quot;x_MsoNormal\u0026quot; data-olk-copy-source=\u0026quot;MessageBody\u0026quot;\u0026gt;12+ years in software engineering or QA, with 5+ years in engineering leadership at the Director level or senior Staff+ with direct reports\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;x_MsoNormal\u0026quot;\u0026gt;Deep hands-on background in test automation architecture — you\u0026#39;ve built frameworks from scratch, not just inherited them\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;x_MsoNormal\u0026quot;\u0026gt;Proven track record leading performance engineering at scale (10,000+ concurrent users, distributed systems, cloud-native environments)\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;x_MsoNormal\u0026quot;\u0026gt;Experience shipping or operating AI/ML systems and understanding the unique quality challenges they introduce\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;x_MsoNormal\u0026quot;\u0026gt;Prior success managing multi-team orgs with both IC engineers and architects (10–40+ total headcount)\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;x_MsoNormal\u0026quot;\u0026gt;Enterprise software domain experience strongly preferred (SaaS, CCaaS, fintech, or similar high-uptime/regulated environments)\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p class=\u0026quot;x_xfont-claude-response-body\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;AI \u0026amp;amp; Technical Acumen\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul type=\u0026quot;disc\u0026quot;\u0026gt;\n\u0026lt;li class=\u0026quot;x_MsoNormal\u0026quot;\u0026gt;Working knowledge of LLM capabilities and limitations relevant to software testing (prompt engineering, RAG, agentic workflows)\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;x_MsoNormal\u0026quot;\u0026gt;Experience evaluating or integrating AI coding assistants (GitHub Copilot, Claude, Cursor, or equivalents) in engineering workflows\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;x_MsoNormal\u0026quot;\u0026gt;Comfort with statistical testing concepts: model drift detection, data validation, behavioral testing for non-deterministic outputs\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;x_MsoNormal\u0026quot;\u0026gt;Proficient in at least one scripting/programming language (Python, TypeScript, Java) and modern CI/CD tooling\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;x_MsoNormal\u0026quot;\u0026gt;Familiarity with observability and APM tools (Datadog, Grafana, Dynatrace, New Relic)\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p class=\u0026quot;x_xfont-claude-response-body\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Leadership\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul type=\u0026quot;disc\u0026quot;\u0026gt;\n\u0026lt;li class=\u0026quot;x_MsoNormal\u0026quot;\u0026gt;Exceptional communicator — able to translate deep technical concepts into executive-level strategy and roadmaps\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;x_MsoNormal\u0026quot;\u0026gt;Strong organizational influencer who shapes culture and engineering standards beyond your direct org\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;x_MsoNormal\u0026quot;\u0026gt;Data-driven decision maker: you measure quality outcomes, not just activity\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;x_MsoNormal\u0026quot;\u0026gt;Bias for hiring and developing senior talent; you build teams that outlast you\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;x_MsoNormal\u0026quot;\u0026gt;Comfortable operating in ambiguity and driving clarity in fast-moving environments\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What’s in it for you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Enjoy NiCE-FLEX!\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Requisition ID: 10834\u0026lt;/strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;Reporting into: Senior Director, Engineering, CX\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;Role Type: People Manager\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;#LI-Hybrid\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;strong\u0026gt;About NiCE \u0026lt;/strong\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4012321101,"name":"CX - R\u0026D Engineering","child_ids":[],"parent_id":4012244101}],"offices":[{"id":4005087101,"name":"Israel - Raanana","location":"Israel - Raanana","child_ids":[],"parent_id":4005050101}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://boards.eu.greenhouse.io/nice/jobs/4936740101?gh_jid=4936740101","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4505218101,"location":{"name":"India - Mumbai"},"metadata":[{"id":4778158101,"name":"Job Type","value":"Regular","value_type":"single_select"},{"id":4787631101,"name":"Hiring Manager","value":{"name":"Deepak Chandran","email":"deepak.chandran@nice.com","user_id":4550702101,"employee_id":"198661"},"value_type":"user"},{"id":4614529101,"name":"Category","value":"SALES","value_type":"short_text"},{"id":4614545101,"name":"Job String","value":"Sales.Pre-Sales.Portfolio Pre-Sales","value_type":"short_text"},{"id":4787135101,"name":"(HRBP) Critical Role","value":"Not Applicable","value_type":"single_select"},{"id":4952164101,"name":"(HRBP) Acquisition Job","value":"Not Applicable","value_type":"single_select"},{"id":7821998101,"name":"TA Director Only – Campaign","value":true,"value_type":"yes_no"}],"id":4936740101,"updated_at":"2026-10-08T00:19:01-04:00","requisition_id":"11529","title":"Director, Portfolio Solution Engineering","company_name":"NICE","first_published":"2026-09-22T02:29:39-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span data-teams=\u0026quot;true\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;So, what’s the role all about?\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;NICE, the market leader in cloud-based contact center technology, is looking for an experienced Solution Consultant to excite potential customers about its extensive portfolio and aid them in ultimately becoming a NICE customer.\u0026amp;nbsp; A successful Solution Consultant will work consultatively with prospects to identify their goals and business drivers, and creatively design a solution that will meet the ever-growing demands of their contact center needs. This position will provide dedicated sales support to the Enterprise, BPO and SMB sales teams by exceeding the below expectations. Hands on architects, with a flair of presenting, can do a Player / Coach role.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-teams=\u0026quot;true\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;How will you make an impact?\u0026lt;/strong\u0026gt; \u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Own Presales end-to-end: pipeline, solution strategy, POC governance, and win/loss review\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead on complex enterprise AI deals from first discovery through technical sign-off\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Design and oversee POCs — including data requirements, model evaluation, integration architecture, and results framing\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Coach Solutions Consultants on AI solutioning, technical storytelling, and commercial positioning\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build repeatable playbooks, demo frameworks, and discovery guides specific to AI/ML products\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Feed structured field intelligence back into Product and GTM strategy\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Represent the company at industry events and in customer advisory conversations.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-teams=\u0026quot;true\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Have you got what it takes?\u0026lt;/strong\u0026gt; \u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;12–16 years in Pre-Sales, Solution Consulting, or Sales Engineering — 3+ years leading a team\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Last 2+ years hands-on in AI product Pre-Sales — not adjacent to it, in it\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Working knowledge of the AI stack: LLMs, embedding models, vector databases, inference costs, token economics, prompt engineering, RAG pipelines, and API-based AI services\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Able to scope and run technically rigorous POCs without needing an engineer to translate\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Commercial fluency around AI pricing models — tokens, compute, licensing, and total cost of ownership conversations with procurement and finance\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep experience with complex, multi-stakeholder enterprise sales cycles\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A coach who leads by doing — you get in the deal, run the discovery, fix the demo, then debrief the team on why\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ideal experience around 15-18 Years\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Has been in an Architect/ Gen AI front ending Technology role in the past 2-3 years\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Is conversational and understands Gen AI positioning and has exposure to banking, insurance, retail in similar profiles,\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What’s in it for you?\u0026lt;/strong\u0026gt; \u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr! \u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Enjoy NiCE-FLEX! \u0026lt;/strong\u0026gt; \u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere. \u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Requisition ID: 10789\u0026lt;/strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;Reporting into: \u0026lt;/strong\u0026gt;Director, Portfolio Solution Engineering\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;Role Type: \u0026lt;/strong\u0026gt;People Management\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;strong\u0026gt;About NiCE \u0026lt;/strong\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4020656101,"name":"CX INTL - Mpower Workforce Augmentation \u0026 Platform Engineering","child_ids":[],"parent_id":null}],"offices":[{"id":4005085101,"name":"India - Mumbai","location":"India - Mumbai","child_ids":[],"parent_id":4005049101}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://boards.eu.greenhouse.io/nice/jobs/4867400101?gh_jid=4867400101","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4470482101,"location":{"name":"Australia - Sydney"},"metadata":[{"id":4778158101,"name":"Job Type","value":"Regular","value_type":"single_select"},{"id":4787631101,"name":"Hiring Manager","value":{"name":"Deepak Chandran","email":"deepak.chandran@nice.com","user_id":4550702101,"employee_id":"198661"},"value_type":"user"},{"id":4614529101,"name":"Category","value":"SALES","value_type":"short_text"},{"id":4614545101,"name":"Job String","value":"Sales.Pre-Sales.Pre-Sales Mgmt","value_type":"short_text"},{"id":4787135101,"name":"(HRBP) Critical Role","value":"Not Applicable","value_type":"single_select"},{"id":4952164101,"name":"(HRBP) Acquisition Job","value":"Not Applicable","value_type":"single_select"},{"id":7821998101,"name":"TA Director Only – Campaign","value":true,"value_type":"yes_no"}],"id":4867400101,"updated_at":"2026-10-15T08:40:43-04:00","requisition_id":"10929","title":"Director, Portfolio Solution Engineering, ANZ","company_name":"NICE","first_published":"2026-05-18T11:22:16-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;So, what’s the role all about?\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;NiCE, the market leader in cloud-based contact center technology, is looking for an experienced Solution Engineering Director to lead an international team of and drive our CXone and Digital solutions into markets. The Director leads a team which works consultatively with prospects to identify their goals and business drivers and creatively design a solution that will meet the ever-growing demands of their contact center and Digital needs. This position would also support deep technical expertise associated with our CXone solutions, as well as lead and drive partners enablement.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;How will you make an impact? \u0026lt;/strong\u0026gt;\u0026amp;nbsp;\u0026lt;strong\u0026gt;\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot; data-ogsc=\u0026quot;rgb(0, 0, 0)\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Own Presales end-to-end: pipeline, solution strategy, POC governance, and win/loss review\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot; data-ogsc=\u0026quot;rgb(0, 0, 0)\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Lead on complex enterprise AI deals from first discovery through technical sign-off\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot; data-ogsc=\u0026quot;rgb(0, 0, 0)\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Design and oversee POCs — including data requirements, model evaluation, integration architecture, and results framing\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot; data-ogsc=\u0026quot;rgb(0, 0, 0)\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Coach Solutions Consultants on AI solutioning, technical storytelling, and commercial positioning\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot; data-ogsc=\u0026quot;rgb(0, 0, 0)\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Build repeatable playbooks, demo frameworks, and discovery guides specific to AI/ML products\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot; data-ogsc=\u0026quot;rgb(0, 0, 0)\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Feed structured field intelligence back into Product and GTM strategy\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot; data-ogsc=\u0026quot;rgb(0, 0, 0)\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Represent the company at industry events and in customer advisory conversations\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Have you got what it takes? \u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot; data-ogsc=\u0026quot;rgb(0, 0, 0)\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;12–16 years in Pre-Sales, Solution Consulting, or Sales Engineering — 3+ years leading a team\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot; data-ogsc=\u0026quot;rgb(0, 0, 0)\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Last 2+ years hands-on in AI product Pre-Sales — not adjacent to it, in it\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot; data-ogsc=\u0026quot;rgb(0, 0, 0)\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Working knowledge of the AI stack: LLMs, embedding models, vector databases, inference costs, token economics, prompt engineering, RAG pipelines, and API-based AI services\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot; data-ogsc=\u0026quot;rgb(0, 0, 0)\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Able to scope and run technically rigorous POCs without needing an engineer to translate\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot; data-ogsc=\u0026quot;rgb(0, 0, 0)\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Commercial fluency around AI pricing models — tokens, compute, licensing, and total cost of ownership conversations with procurement and finance\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot; data-ogsc=\u0026quot;rgb(0, 0, 0)\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Deep experience with complex, multi-stakeholder enterprise sales cycles\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot; data-ogsc=\u0026quot;rgb(0, 0, 0)\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;A coach who leads by doing — you get in the deal, run the discovery, fix the demo, then debrief the team on why\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;What’s in it for you?\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr!\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Enjoy NICE-FLEX!\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Requisition ID: \u0026lt;/strong\u0026gt;10929\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;Reporting into: \u0026lt;/strong\u0026gt;Director, Portfolio Solution Engineering\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;Role Type: \u0026lt;/strong\u0026gt;People Management\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;strong\u0026gt;About NiCE \u0026lt;/strong\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4027391101,"name":"CX INTL, Solution Engineering, International","child_ids":[],"parent_id":4012242101}],"offices":[{"id":4005066101,"name":"Australia - Sydney","location":"Australia - Sydney","child_ids":[],"parent_id":4005112101}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://boards.eu.greenhouse.io/nice/jobs/4767333101?gh_jid=4767333101","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4422841101,"location":{"name":"Israel - Raanana"},"metadata":[{"id":4778158101,"name":"Job Type","value":"Regular","value_type":"single_select"},{"id":4787631101,"name":"Hiring Manager","value":{"name":"Reid Benes","email":"reid.benes@nice.com","user_id":4114031101,"employee_id":"166599"},"value_type":"user"},{"id":4614529101,"name":"Category","value":"PRODUCT MANAGEMENT","value_type":"short_text"},{"id":4614545101,"name":"Job String","value":"Product Management.UI and UX Design.UI and UX Design Mgmt","value_type":"short_text"},{"id":4787135101,"name":"(HRBP) Critical Role","value":"Not Applicable","value_type":"single_select"},{"id":4952164101,"name":"(HRBP) Acquisition Job","value":"Not Applicable","value_type":"single_select"},{"id":7821998101,"name":"TA Director Only – Campaign","value":false,"value_type":"yes_no"}],"id":4767333101,"updated_at":"2026-10-08T03:54:33-04:00","requisition_id":"9812","title":"Director, Product Design","company_name":"NICE","first_published":"2026-02-02T14:21:47-05:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;\u0026lt;span data-ccp-parastyle=\u0026quot;whitespace-normal\u0026quot; data-ccp-parastyle-defn=\u0026quot;{\u0026amp;quot;ObjectId\u0026amp;quot;:\u0026amp;quot;c66ef6be-b785-5f4e-bbb9-1327dfc155ae|1\u0026amp;quot;,\u0026amp;quot;ClassId\u0026amp;quot;:1073872969,\u0026amp;quot;Properties\u0026amp;quot;:[201342446,\u0026amp;quot;1\u0026amp;quot;,201342447,\u0026amp;quot;5\u0026amp;quot;,201342448,\u0026amp;quot;1\u0026amp;quot;,201342449,\u0026amp;quot;1\u0026amp;quot;,469777841,\u0026amp;quot;Times New Roman\u0026amp;quot;,469777842,\u0026amp;quot;Times New Roman\u0026amp;quot;,469777843,\u0026amp;quot;Times New Roman\u0026amp;quot;,469777844,\u0026amp;quot;Times New Roman\u0026amp;quot;,201341986,\u0026amp;quot;1\u0026amp;quot;,469769226,\u0026amp;quot;Times New Roman\u0026amp;quot;,268442635,\u0026amp;quot;24\u0026amp;quot;,469775450,\u0026amp;quot;whitespace-normal\u0026amp;quot;,201340122,\u0026amp;quot;2\u0026amp;quot;,134233614,\u0026amp;quot;true\u0026amp;quot;,469778129,\u0026amp;quot;whitespace-normal\u0026amp;quot;,335572020,\u0026amp;quot;1\u0026amp;quot;,134233118,\u0026amp;quot;true\u0026amp;quot;,134233117,\u0026amp;quot;true\u0026amp;quot;,469778324,\u0026amp;quot;Normal\u0026amp;quot;]}\u0026quot;\u0026gt;So, what’s the role all about?\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:true,\u0026amp;quot;134233118\u0026amp;quot;:true}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;\u0026lt;span data-ccp-parastyle=\u0026quot;whitespace-normal\u0026quot;\u0026gt;This Position reports\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-parastyle=\u0026quot;whitespace-normal\u0026quot;\u0026gt; to our Global Vice President of Design and User Experience, the Director, Product Design will lead and\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-parastyle=\u0026quot;whitespace-normal\u0026quot;\u0026gt;Israel\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-parastyle=\u0026quot;whitespace-normal\u0026quot;\u0026gt;\u0026amp;nbsp;design organization as part of our collaborative UX leadership team. 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Working alongside UX leadership peers in the US and\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-parastyle=\u0026quot;whitespace-normal\u0026quot;\u0026gt;India\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-parastyle=\u0026quot;whitespace-normal\u0026quot;\u0026gt;, you\u0026#39;ll help shape our global design vision while building organizational excellence in\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-parastyle=\u0026quot;whitespace-normal\u0026quot;\u0026gt;Israel\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-parastyle=\u0026quot;whitespace-normal\u0026quot;\u0026gt;. Your leadership will blend strategic design thinking with thoughtful team development, as you establish processes that enable your organization to thrive at the highest levels of quality and efficiency.\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;\u0026lt;span data-ccp-parastyle=\u0026quot;whitespace-normal\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;\u0026lt;span data-ccp-parastyle=\u0026quot;whitespace-normal\u0026quot;\u0026gt;This position requires proactive communication, strong relationship-building skills, and a highly collaborative mindset. 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Decision Making\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:true,\u0026amp;quot;134233118\u0026amp;quot;:true,\u0026amp;quot;335559685\u0026amp;quot;:360}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;16\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; 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data-listid=\u0026quot;16\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;2\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;\u0026lt;span data-ccp-parastyle=\u0026quot;whitespace-normal\u0026quot;\u0026gt;Champion design excellence and innovation across the organization\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:true,\u0026amp;quot;134233118\u0026amp;quot;:true,\u0026amp;quot;335559685\u0026amp;quot;:1080,\u0026amp;quot;469777462\u0026amp;quot;:[720,1080],\u0026amp;quot;469777927\u0026amp;quot;:[0,0],\u0026amp;quot;469777928\u0026amp;quot;:[0,8]}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p style=\u0026quot;padding-left: 40px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;Strong\u0026quot;\u0026gt;Organizational and Design Excellence\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:true,\u0026amp;quot;134233118\u0026amp;quot;:true,\u0026amp;quot;335559731\u0026amp;quot;:360}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;17\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:1080,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;1\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;\u0026lt;span data-ccp-parastyle=\u0026quot;whitespace-normal\u0026quot;\u0026gt;Create an inclusive culture of excellence that attracts and retains diverse design talent\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:true,\u0026amp;quot;134233118\u0026amp;quot;:true}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;17\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:1080,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;2\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;\u0026lt;span data-ccp-parastyle=\u0026quot;whitespace-normal\u0026quot;\u0026gt;Optimize team allocation and prioritize design work to maximize business impact\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:true,\u0026amp;quot;134233118\u0026amp;quot;:true}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;17\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:1080,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;3\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;\u0026lt;span data-ccp-parastyle=\u0026quot;whitespace-normal\u0026quot;\u0026gt;Lead cross-functional design reviews and stakeholder alignment sessions\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:true,\u0026amp;quot;134233118\u0026amp;quot;:true}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;17\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:1080,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;4\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;\u0026lt;span data-ccp-parastyle=\u0026quot;whitespace-normal\u0026quot;\u0026gt;Drive adoption of design systems and best practices across development teams\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:true,\u0026amp;quot;134233118\u0026amp;quot;:true}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;17\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:1080,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;5\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;\u0026lt;span data-ccp-parastyle=\u0026quot;whitespace-normal\u0026quot;\u0026gt;Ensure accessibility and internationalization standards are met across all products\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:true,\u0026amp;quot;134233118\u0026amp;quot;:true}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;Strong\u0026quot;\u0026gt;Have you got what it takes?\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:true,\u0026amp;quot;134233118\u0026amp;quot;:true}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;18\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;1\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;\u0026lt;span data-ccp-parastyle=\u0026quot;whitespace-normal\u0026quot;\u0026gt;20+ years of comprehensive UX Design experience with demonstrated ability to make strategic decisions\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:true,\u0026amp;quot;134233118\u0026amp;quot;:true}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;18\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;2\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;\u0026lt;span data-ccp-parastyle=\u0026quot;whitespace-normal\u0026quot;\u0026gt;At least 10 years of design leadership experience at an Enterprise level\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:true,\u0026amp;quot;134233118\u0026amp;quot;:true}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;18\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;3\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;\u0026lt;span data-ccp-parastyle=\u0026quot;whitespace-normal\u0026quot;\u0026gt;Exceptional communication and collaboration skills for influencing stakeholders at all levels\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:true,\u0026amp;quot;134233118\u0026amp;quot;:true}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;18\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;4\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;\u0026lt;span data-ccp-parastyle=\u0026quot;whitespace-normal\u0026quot;\u0026gt;Track record of building and scaling high-performing, diverse design teams\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:true,\u0026amp;quot;134233118\u0026amp;quot;:true}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;18\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;5\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;\u0026lt;span data-ccp-parastyle=\u0026quot;whitespace-normal\u0026quot;\u0026gt;Experience operating as a peer leader in global, distributed organizations\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:true,\u0026amp;quot;134233118\u0026amp;quot;:true}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;18\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;6\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;\u0026lt;span data-ccp-parastyle=\u0026quot;whitespace-normal\u0026quot;\u0026gt;Strong facilitation and workshop leadership skills\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:true,\u0026amp;quot;134233118\u0026amp;quot;:true}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;What’s in it for you?\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;Join an ever-growing, market-disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at\u0026amp;nbsp;NiCE\u0026amp;nbsp;is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next\u0026amp;nbsp;NiCEr!\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;Enjoy\u0026amp;nbsp;NiCE-FLEX!\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;At\u0026amp;nbsp;NiCE, we work according to the\u0026amp;nbsp;NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;Requisition ID:\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt; 9812\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;Reporting into: Vice President, UI and UX Design, Platform, CX\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;Role Type:\u0026amp;nbsp;Director\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;#LI-Hybrid\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;strong\u0026gt;About NiCE \u0026lt;/strong\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4041303101,"name":"CX - Platform","child_ids":[],"parent_id":4020944101}],"offices":[{"id":4005087101,"name":"Israel - Raanana","location":"Israel - Raanana","child_ids":[],"parent_id":4005050101}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://boards.eu.greenhouse.io/nice/jobs/4686284101?gh_jid=4686284101","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4386155101,"location":{"name":"USA - Hoboken, NJ"},"metadata":[{"id":4778158101,"name":"Job Type","value":"Regular","value_type":"single_select"},{"id":4787631101,"name":"Hiring Manager","value":{"name":"Chaim Hoffman","email":"chaim.hoffman@nice.com","user_id":4108646101,"employee_id":"143049"},"value_type":"user"},{"id":4614529101,"name":"Category","value":"ACCOUNTING \u0026 FINANCE","value_type":"short_text"},{"id":4614545101,"name":"Job String","value":"Accounting \u0026 Finance.Accounting.Accounting Mgmt","value_type":"short_text"},{"id":4787135101,"name":"(HRBP) Critical Role","value":"Not Applicable","value_type":"single_select"},{"id":4952164101,"name":"(HRBP) Acquisition Job","value":"Not Applicable","value_type":"single_select"},{"id":7821998101,"name":"TA Director Only – Campaign","value":null,"value_type":"yes_no"}],"id":4686284101,"updated_at":"2026-08-28T02:17:11-04:00","requisition_id":"8898","title":"Director, Revenue Accounting","company_name":"NICE","first_published":"2025-10-23T09:48:14-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;So what is the role all about?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The\u0026amp;nbsp;\u0026lt;strong\u0026gt;Director of Revenue\u0026lt;/strong\u0026gt;\u0026amp;nbsp;will lead global revenue recognition and strategy across a diversified portfolio, including\u0026amp;nbsp;SaaS (subscription and usage-based models),\u0026amp;nbsp;professional services, and\u0026amp;nbsp;perpetual license sales. This role will ensure compliance with\u0026amp;nbsp;ASC 606, drive accurate revenue recognition and forecasting, oversee SSP establishment, and partner cross-functionally to enable scalable, predictable, and profitable growth. This is an\u0026amp;nbsp;accounting-rooted role\u0026amp;nbsp;with strong collaboration across\u0026amp;nbsp;business finance, sales and legal\u0026amp;nbsp;functions. The Director will manage a\u0026amp;nbsp;global team across multiple regions, ensuring operational consistency and strategic alignment.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;How will you make an impact?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Ensure accurate and timely revenue recognition in accordance with\u0026amp;nbsp;US GAAP ASC 606.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage the review and interpretation of\u0026amp;nbsp;complex, multi-element arrangements, including\u0026amp;nbsp;SaaS, perpetual licenses, services, and bundled offerings.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Establish and maintain\u0026amp;nbsp;SSP (Standalone Selling Price)\u0026amp;nbsp;frameworks for all performance obligations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with Sales, Legal, and Business Finance to review and structure non-standard deals and contract terms.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with IT and system owners to ensure revenue recognition system\u0026amp;nbsp;CRM, billing, and ERP systems\u0026amp;nbsp;support compliant revenue recognition.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Design and implement scalable\u0026amp;nbsp;processes, controls, and systems\u0026amp;nbsp;to support global revenue recognition.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own and improve revenue-related KPIs, dashboards, and reporting frameworks for executive visibility\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide technical accounting guidance for new complex deals, new business models, and international expansion\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support business finance teams in revenue forecasting, scenario modeling, and analysis to ensure\u0026amp;nbsp;predictability and transparency.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own and enhance all\u0026amp;nbsp;SOX controls related to revenue, ensuring effective design, documentation, and operation of revenue-related processes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with Internal Audit and external auditors to support\u0026amp;nbsp;SOX testing, walkthroughs, and annual audit requirements.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Continuously assess and improve the revenue close process, identifying automation and control improvement opportunities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead the monthly, quarterly, and annual revenue close process, ensuring completeness and accuracy of revenue accounting entries, reconciliations, and disclosures.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Prepare and review revenue-related schedules and footnote disclosures for external financial reporting.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Serve as the primary point of contact for external auditors on all revenue-related matters.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with the Controllership team to support financial reporting, consolidation, and variance analysis.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive process standardization and consistency across all regions and entities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead and mentor a\u0026amp;nbsp;global revenue team\u0026amp;nbsp;located across\u0026amp;nbsp;multiple time zones.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide technical training and mentorship to team members on ASC 606, SOX, and evolving business models.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Foster strong cross-functional collaboration with Accounting, Business Finance, Sales and Legal.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Present revenue analysis, forecasts, and strategic insights to executive leadership and the board.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Champion continuous process improvement and standardization across global teams.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Have you got what it takes?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Bachelor’s degree in Accounting, Finance, Business, or related field (CPA or MBA preferred).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;8+ years of progressive experience in\u0026amp;nbsp;revenue accounting, revenue operations, or finance\u0026amp;nbsp;within a\u0026amp;nbsp;SaaS or software company.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;At least 5+ years in a leadership role managing\u0026amp;nbsp;global, multi-location teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep understanding of\u0026amp;nbsp;ASC 606, revenue recognition for\u0026amp;nbsp;SaaS and perpetual license\u0026amp;nbsp;models, and\u0026amp;nbsp;SSP methodologies.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience reviewing and structuring\u0026amp;nbsp;complex contracts\u0026amp;nbsp;and supporting deal desk processes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven ability to scale and improve global revenue processes in a high-growth tech environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficiency with systems such as\u0026amp;nbsp;Workday, Zuora, Revpro and BI tools.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exceptional communication and stakeholder management skills; confident presenting to executives and auditors.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;You will have an advantage if you also have:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Strategic and detail-oriented with strong\u0026amp;nbsp;technical accounting expertise\u0026amp;nbsp;and\u0026amp;nbsp;commercial acumen.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Data-driven and comfortable working with large volumes of information to drive insight and decision-making.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfortable working across time zones and cultures with strong global business perspective.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proactive problem-solver who thrives in a fast-paced, dynamic environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong leadership and mentoring capabilities with a passion for operational excellence.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What’s in it for you?\u0026lt;/strong\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join an ever-growing, market-disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to raise the bar constantly, you may be our next NiCEr!\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Enjoy NiCE-FLEX!\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Requisition ID: \u0026lt;/strong\u0026gt;\u0026amp;nbsp;8898\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;Reporting into: \u0026lt;/strong\u0026gt;Director, Corporate Controller\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;Role Type: \u0026lt;/strong\u0026gt;Director\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;strong\u0026gt;About NiCE \u0026lt;/strong\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4012258101,"name":"Corp Services - Corporate Finance","child_ids":[],"parent_id":4012239101}],"offices":[{"id":4005059101,"name":"USA - Hoboken, NJ","location":"USA - Hoboken, NJ","child_ids":[],"parent_id":4005091101}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://boards.eu.greenhouse.io/nice/jobs/4938723101?gh_jid=4938723101","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4506054101,"location":{"name":"Japan - Tokyo"},"metadata":[{"id":4778158101,"name":"Job Type","value":"Regular","value_type":"single_select"},{"id":4787631101,"name":"Hiring Manager","value":{"name":"Richard Bassett","email":"richard.bassett@nexidia.com","user_id":4114073101,"employee_id":"166795"},"value_type":"user"},{"id":4614529101,"name":"Category","value":"SALES","value_type":"short_text"},{"id":4614545101,"name":"Job String","value":"Sales.Account Executive.Account Executive Mgmt","value_type":"short_text"},{"id":4787135101,"name":"(HRBP) Critical Role","value":"QCR","value_type":"single_select"},{"id":4952164101,"name":"(HRBP) Acquisition Job","value":"Cognigy / Agentic AI","value_type":"single_select"},{"id":7821998101,"name":"TA Director Only – Campaign","value":true,"value_type":"yes_no"}],"id":4938723101,"updated_at":"2026-10-19T02:08:15-04:00","requisition_id":"11534","title":"Director, Sales, AI ","company_name":"NICE","first_published":"2026-07-31T04:42:34-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;So, what’s the role all about?\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;text-align: left; font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;We are looking for a talented and experienced Director of Sales to lead our Japan Agentic Sales and Presales teams at NiCE.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;text-align: left; font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;The Agentic Solution Sales Team combines an overlay and a hunter sales capacity to support advanced, AI solution sales cycles to accompany our CXone platform or be standalone.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;text-align: left; font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;The ideal candidate will have a deep understanding of advanced digital and AI technologies such as conversational AI, IVA, knowledge management, agent assistance and more.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;text-align: left; font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;This individual will also have experience and knowledge of the contact center as a service space (CCaaS), a proven track record in sales leadership, and a passion for driving growth in the customer experience (CX) market.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;How will you make an impact? \u0026lt;/strong\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Develop and execute strategic sales territory plans to drive revenue growth for NiCE\u0026#39;s advanced digital and AI solutions\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Lead a high-performing sales and presales team to exceed sales targets and deliver exceptional sales support to the CX account teams\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Identify new business opportunities and cultivate relationships with key clients in the digital solutions market\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Collaborate with cross-functional teams to ensure alignment and support for NiCE go to market sales initiatives\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Analyze market trends and customer needs to inform sales strategies and product development\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Monitor and report on sales performance metrics to track progress and identify areas for improvement\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Responsible for managing team composition, including recruitment and separation processes\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Have you got what it takes? \u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Minimum of 3 years of experience in sales leadership roles within the digital and/or AI solutions, and CCaaS space\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Minimum of 5 years of experience in individual contributor role in enterprise software sales in like or similar market\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Proven track record of driving sales growth and exceeding targets\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Strong leadership, communication, and negotiation skills\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Deep understanding of digital technologies and trends in the digital solutions market\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Ability to thrive in a fast-paced, hyper growth, extremely high-volume sales environment\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Bilingual - English \u0026amp;amp; Japanese\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;What’s in it for you?\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr!\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Requisition ID: \u0026lt;/strong\u0026gt;11534\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;Reporting into: \u0026lt;/strong\u0026gt;Director\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;Role Type: \u0026lt;/strong\u0026gt;People Management\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;strong\u0026gt;About NiCE \u0026lt;/strong\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4053783101,"name":"CX - Agentic Experience Automation","child_ids":[],"parent_id":4058412101}],"offices":[{"id":4005070101,"name":"Japan - Tokyo","location":"Japan - Tokyo","child_ids":[],"parent_id":4005113101}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://boards.eu.greenhouse.io/nice/jobs/4969388101?gh_jid=4969388101","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4519466101,"location":{"name":"Israel - Raanana"},"metadata":[{"id":4778158101,"name":"Job Type","value":"Regular","value_type":"single_select"},{"id":4787631101,"name":"Hiring Manager","value":{"name":"Nir Keinan","email":"nir.keinan@nice.com","user_id":4082303101,"employee_id":"92303"},"value_type":"user"},{"id":4614529101,"name":"Category","value":"HR","value_type":"short_text"},{"id":4614545101,"name":"Job String","value":null,"value_type":"short_text"},{"id":4787135101,"name":"(HRBP) Critical Role","value":"Not Applicable","value_type":"single_select"},{"id":4952164101,"name":"(HRBP) Acquisition Job","value":"Not Applicable","value_type":"single_select"},{"id":7821998101,"name":"TA Director Only – Campaign","value":null,"value_type":"yes_no"}],"id":4969388101,"updated_at":"2026-09-06T13:57:45-04:00","requisition_id":"11687","title":"Director, Talent Acquisition Transformation","company_name":"NICE","first_published":"2026-09-06T02:52:41-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;So, what’s the role all about?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Director of Talent Acquisition Transformation will be responsible for keeping NiCE\u0026#39;s global Talent Acquisition organization future-ready and ahead of industry trends by leveraging AI tools, automation, and innovative recruiting technologies. This leader will drive continuous improvement across systems, processes, and operating practices to enable smarter, faster, more effective and higher-quality talent hiring\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;How will you make an impact?\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Define and execute the global Talent Acquisition transformation and operations strategy aligned with business objectives.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead the TA technology roadmap, including ATS, CRM, AI-powered recruiting tools, automation capabilities, workflow optimization, and recruiting analytics.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Drive the adoption of AI and emerging technologies to increase TA Partners’ productivity, improve hiring quality, reduce cycle times, and enhance the candidate experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Establish global standards, governance, and operating procedures while balancing consistency with global and local market needs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own recruiting analytics and insights, delivering meaningful reporting, executive dashboards, and data-driven recommendations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Define and monitor key performance indicators (KPIs), including time-to-fill, hiring velocity, funnel conversion, quality of hire, TA Partners’ effectiveness, and candidate satisfaction.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Own the TA tool ecosystem and roadmap, manage vendor relationships and ensure systems are integrated and scalable for growth.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead high-impact TA programs including Referrals and Talent Masters to elevate recruiters\u0026#39; strategic capabilities.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Partner closely with HR, IT, Legal, Finance, Procurement, and business leaders to ensure operational excellence, compliance, and execution.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive continuous improvement initiatives, process automation, and organizational change management across the TA function.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Have you got what it takes?\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;10+ years of experience in Talent Acquisition, with at least 4 years focused on TA Operations in a fast-paced, high-growth tech environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven success leading TA Operations within a global, high-growth, technology-driven organization.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep expertise in recruiting technologies, process design, analytics, and operational transformation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience implementing AI, automation, and digital transformation initiatives within Talent Acquisition.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong analytical and business acumen with the ability to convert data into actionable insights.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated ability to influence senior stakeholders and drive cross-functional alignment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strategic thinker, operational builder, technology and AI enthusiast, change agent, data-driven decision maker, and customer-centric leader.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Enjoy NiCE-FLEX!\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Requisition ID: 11687\u0026lt;/strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;Role Type: \u0026lt;/strong\u0026gt;Individual Contributor\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;#LI-Hybrid\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;strong\u0026gt;About NiCE \u0026lt;/strong\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4012268101,"name":"HR - COE","child_ids":[],"parent_id":4012240101}],"offices":[{"id":4005087101,"name":"Israel - Raanana","location":"Israel - Raanana","child_ids":[],"parent_id":4005050101}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://boards.eu.greenhouse.io/nice/jobs/4912601101?gh_jid=4912601101","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4493945101,"location":{"name":"Israel - Raanana"},"metadata":[{"id":4778158101,"name":"Job Type","value":"Pipeline","value_type":"single_select"},{"id":4787631101,"name":"Hiring Manager","value":{"name":"Bar Manor","email":"bar.manor@nice.com","user_id":4500114101,"employee_id":"198218"},"value_type":"user"},{"id":4614529101,"name":"Category","value":"HR","value_type":"short_text"},{"id":4614545101,"name":"Job String","value":null,"value_type":"short_text"},{"id":4787135101,"name":"(HRBP) Critical Role","value":"Not Applicable","value_type":"single_select"},{"id":4952164101,"name":"(HRBP) Acquisition Job","value":"Not Applicable","value_type":"single_select"},{"id":7821998101,"name":"TA Director Only – Campaign","value":null,"value_type":"yes_no"}],"id":4912601101,"updated_at":"2026-08-28T02:17:11-04:00","requisition_id":"11346","title":"Employer Branding Student (Temporary ) ","company_name":"NICE","first_published":"2026-07-01T13:37:20-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span class=\u0026quot;TextRun SCXW112925017 BCX8\u0026quot; lang=\u0026quot;EN-US\u0026quot; data-contrast=\u0026quot;none\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;NormalTextRun SCXW112925017 BCX8\u0026quot; data-ccp-parastyle=\u0026quot;header\u0026quot;\u0026gt;So,\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;NormalTextRun SCXW112925017 BCX8\u0026quot; data-ccp-parastyle=\u0026quot;header\u0026quot;\u0026gt;what’s\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;NormalTextRun SCXW112925017 BCX8\u0026quot; data-ccp-parastyle=\u0026quot;header\u0026quot;\u0026gt;\u0026amp;nbsp;t\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;NormalTextRun SCXW112925017 BCX8\u0026quot; data-ccp-parastyle=\u0026quot;header\u0026quot;\u0026gt;he\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;NormalTextRun SCXW112925017 BCX8\u0026quot; data-ccp-parastyle=\u0026quot;header\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;NormalTextRun SCXW112925017 BCX8\u0026quot; data-ccp-parastyle=\u0026quot;header\u0026quot;\u0026gt;r\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;NormalTextRun SCXW112925017 BCX8\u0026quot; data-ccp-parastyle=\u0026quot;header\u0026quot;\u0026gt;ole\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;NormalTextRun SCXW112925017 BCX8\u0026quot; data-ccp-parastyle=\u0026quot;header\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;NormalTextRun SCXW112925017 BCX8\u0026quot; data-ccp-parastyle=\u0026quot;header\u0026quot;\u0026gt;all about?\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span class=\u0026quot;EOP Selected SCXW112925017 BCX8\u0026quot; data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335551550\u0026amp;quot;:6,\u0026amp;quot;335551620\u0026amp;quot;:6,\u0026amp;quot;335559739\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240,\u0026amp;quot;469777462\u0026amp;quot;:[4680,9360],\u0026amp;quot;469777927\u0026amp;quot;:[0,0],\u0026amp;quot;469777928\u0026amp;quot;:[3,4]}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Are you passionate about storytelling, social media, and building memorable experiences? Join our Employer Branding team at a leading global tech company and help bring our 2026 employer branding strategy to life. Reporting directly to the Senior Employer Branding Manager, you’ll gain hands-on experience across social media, content creation, events, and global employer branding campaigns. Along the way, you’ll have the opportunity to contribute ideas, develop your creative skills, and help shape how top talent experiences our company and culture. This opportunity is ideal for students in Business, Marketing, Communications, or a related field, as well as ambitious content creators who are curious, creative, and eager to make an impact. This is a part-time temporary six-month position, requiring availability for two working days per week from our Ra’anana office on Mondays and Wednesdays.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span class=\u0026quot;EOP Selected SCXW112925017 BCX8\u0026quot; data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335551550\u0026amp;quot;:6,\u0026amp;quot;335551620\u0026amp;quot;:6,\u0026amp;quot;335559739\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240,\u0026amp;quot;469777462\u0026amp;quot;:[4680,9360],\u0026amp;quot;469777927\u0026amp;quot;:[0,0],\u0026amp;quot;469777928\u0026amp;quot;:[3,4]}\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span class=\u0026quot;TextRun SCXW112315958 BCX8\u0026quot; lang=\u0026quot;EN-US\u0026quot; data-contrast=\u0026quot;none\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;NormalTextRun SCXW112315958 BCX8\u0026quot;\u0026gt;How will y\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;NormalTextRun SCXW112315958 BCX8\u0026quot;\u0026gt;ou make an impact\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;NormalTextRun SCXW112315958 BCX8\u0026quot;\u0026gt;?\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span class=\u0026quot;EOP Selected SCXW112925017 BCX8\u0026quot; data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335551550\u0026amp;quot;:6,\u0026amp;quot;335551620\u0026amp;quot;:6,\u0026amp;quot;335559739\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240,\u0026amp;quot;469777462\u0026amp;quot;:[4680,9360],\u0026amp;quot;469777927\u0026amp;quot;:[0,0],\u0026amp;quot;469777928\u0026amp;quot;:[3,4]}\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span class=\u0026quot;TextRun SCXW112315958 BCX8\u0026quot; lang=\u0026quot;EN-US\u0026quot; data-contrast=\u0026quot;none\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;NormalTextRun SCXW112315958 BCX8\u0026quot;\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Help bring global employer branding campaigns and initiatives to life.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Create engaging content for our social media channels and support day-to-day content planning.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Assist with the planning and production of internal and external events.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Research employer branding trends, talent audiences, and new creative opportunities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contribute fresh ideas through brainstorming sessions and creative collaboration.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support initiatives that strengthen our employer reputation and help us connect with top talent.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span class=\u0026quot;EOP Selected SCXW112925017 BCX8\u0026quot; data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335551550\u0026amp;quot;:6,\u0026amp;quot;335551620\u0026amp;quot;:6,\u0026amp;quot;335559739\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240,\u0026amp;quot;469777462\u0026amp;quot;:[4680,9360],\u0026amp;quot;469777927\u0026amp;quot;:[0,0],\u0026amp;quot;469777928\u0026amp;quot;:[3,4]}\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span class=\u0026quot;TextRun SCXW112315958 BCX8\u0026quot; lang=\u0026quot;EN-US\u0026quot; data-contrast=\u0026quot;none\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;NormalTextRun SCXW112315958 BCX8\u0026quot;\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span class=\u0026quot;EOP Selected SCXW112925017 BCX8\u0026quot; data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335551550\u0026amp;quot;:6,\u0026amp;quot;335551620\u0026amp;quot;:6,\u0026amp;quot;335559739\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240,\u0026amp;quot;469777462\u0026amp;quot;:[4680,9360],\u0026amp;quot;469777927\u0026amp;quot;:[0,0],\u0026amp;quot;469777928\u0026amp;quot;:[3,4]}\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;EOP Selected SCXW112315958 BCX8\u0026quot; data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335551550\u0026amp;quot;:6,\u0026amp;quot;335551620\u0026amp;quot;:6,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;TextRun SCXW250435251 BCX8\u0026quot; lang=\u0026quot;EN-US\u0026quot; data-contrast=\u0026quot;none\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span class=\u0026quot;NormalTextRun ContextualSpellingAndGrammarErrorV2Themed SCXW250435251 BCX8\u0026quot;\u0026gt;Have\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;NormalTextRun SCXW250435251 BCX8\u0026quot;\u0026gt;\u0026amp;nbsp;you got\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;NormalTextRun SCXW250435251 BCX8\u0026quot;\u0026gt;what it takes\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span class=\u0026quot;NormalTextRun SCXW250435251 BCX8\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;?\u0026lt;/strong\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;EOP Selected SCXW250435251 BCX8\u0026quot; data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span class=\u0026quot;EOP Selected SCXW112925017 BCX8\u0026quot; data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335551550\u0026amp;quot;:6,\u0026amp;quot;335551620\u0026amp;quot;:6,\u0026amp;quot;335559739\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240,\u0026amp;quot;469777462\u0026amp;quot;:[4680,9360],\u0026amp;quot;469777927\u0026amp;quot;:[0,0],\u0026amp;quot;469777928\u0026amp;quot;:[3,4]}\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;EOP Selected SCXW112315958 BCX8\u0026quot; data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335551550\u0026amp;quot;:6,\u0026amp;quot;335551620\u0026amp;quot;:6,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;EOP Selected SCXW250435251 BCX8\u0026quot; data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;You’re a strong communicator with a natural talent for storytelling.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You bring creativity, curiosity, and a proactive, can-do mindset.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You have excellent written and spoken English. Native-level proficiency is an advantage.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You have experience editing short-form videos for social media.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You have some hands-on experience in at least one of the following areas: content creation, social media management, public relations, event production, or a related field.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You’re organized, collaborative, and comfortable working on multiple tasks in a fast-paced environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with AI tools for content creation, ideation, or optimization is an advantage.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span class=\u0026quot;EOP Selected SCXW112925017 BCX8\u0026quot; data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335551550\u0026amp;quot;:6,\u0026amp;quot;335551620\u0026amp;quot;:6,\u0026amp;quot;335559739\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240,\u0026amp;quot;469777462\u0026amp;quot;:[4680,9360],\u0026amp;quot;469777927\u0026amp;quot;:[0,0],\u0026amp;quot;469777928\u0026amp;quot;:[3,4]}\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;EOP Selected SCXW112315958 BCX8\u0026quot; data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335551550\u0026amp;quot;:6,\u0026amp;quot;335551620\u0026amp;quot;:6,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;EOP Selected SCXW250435251 BCX8\u0026quot; data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:true,\u0026amp;quot;134233118\u0026amp;quot;:true,\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;TextRun SCXW119683214 BCX8\u0026quot; lang=\u0026quot;EN-US\u0026quot; data-contrast=\u0026quot;auto\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;NormalTextRun CommentStart CommentHighlightPipeClicked CommentHighlightClicked CommentImportant SCXW119683214 BCX8\u0026quot; data-ccp-parastyle=\u0026quot;Normal (Web)\u0026quot;\u0026gt;*\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;NormalTextRun CommentHighlightClicked CommentImportant SCXW119683214 BCX8\u0026quot; data-ccp-parastyle=\u0026quot;Normal (Web)\u0026quot;\u0026gt;Employment for this role will be through a third-party placement agency\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;EOP Selected SCXW119683214 BCX8\u0026quot; data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:true,\u0026amp;quot;134233118\u0026amp;quot;:true,\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559685\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;Requisition ID:\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt; 11346\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;Reporting into: \u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;cf0\u0026quot;\u0026gt;Senior Employer Brand Manager\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;Role Type:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt; Individual Contributor\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;#LI-Hybrid\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:false,\u0026amp;quot;134233118\u0026amp;quot;:false,\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335551550\u0026amp;quot;:1,\u0026amp;quot;335551620\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:0,\u0026amp;quot;335559737\u0026amp;quot;:0,\u0026amp;quot;335559738\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;strong\u0026gt;About NiCE \u0026lt;/strong\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4012268101,"name":"HR - COE","child_ids":[],"parent_id":4012240101}],"offices":[{"id":4005087101,"name":"Israel - Raanana","location":"Israel - Raanana","child_ids":[],"parent_id":4005050101}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://boards.eu.greenhouse.io/nice/jobs/5010848101?gh_jid=5010848101","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4539573101,"location":{"name":"Israel - Raanana"},"metadata":[{"id":4778158101,"name":"Job Type","value":"Regular","value_type":"single_select"},{"id":4787631101,"name":"Hiring Manager","value":{"name":"Sivan Nikain Dahan","email":"sivan.nikaindahan@niceactimize.com","user_id":4135208101,"employee_id":null},"value_type":"user"},{"id":4614529101,"name":"Category","value":"ACCOUNTING \u0026 FINANCE","value_type":"short_text"},{"id":4614545101,"name":"Job String","value":"Accounting \u0026 Finance.Budget and Finance.Budget and Finance Manager","value_type":"short_text"},{"id":4787135101,"name":"(HRBP) Critical Role","value":"Not Applicable","value_type":"single_select"},{"id":4952164101,"name":"(HRBP) Acquisition Job","value":"Not Applicable","value_type":"single_select"},{"id":7821998101,"name":"TA Director Only – Campaign","value":null,"value_type":"yes_no"}],"id":5010848101,"updated_at":"2026-10-29T21:53:31-04:00","requisition_id":"11905","title":"FP\u0026A Analyst","company_name":"NICE","first_published":"2026-10-29T08:02:49-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;So, what’s the role all about?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are looking for a highly analytical and business-oriented FP\u0026amp;amp;A Analyst to join the Corporate FP\u0026amp;amp;A team. This role will support company-wide planning, forecasting, performance management, and strategic decision-making. The ideal candidate combines strong financial expertise with modern data analytics and AI-driven capabilities, enabling faster insights, improved forecasting accuracy, and enhanced business outcomes.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;How will you make an impact?\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Partner with business functions to support financial planning and business decision-making.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive budgeting, forecasting, monthly close analysis, and long-range planning processes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop financial models, scenario analyses, and predictive forecasting methodologies.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Leverage AI, automation, and modern analytics tools to improve financial processes and reporting efficiency.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify trends, risks, and opportunities through data-driven analysis.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support cross-functional initiatives and alignment across business units.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Have you got what it takes?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;At least 5 years of FP\u0026amp;amp;A experience, in a high-growth technology company.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bachelor’s degree in finance, Economics, Business or a related field.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong analytical background with hands-on FP\u0026amp;amp;A experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Advanced Excel and financial modelling skills.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience applying AI and automation to financial planning, forecasting, reporting, or business analysis.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with tools such as Claude, MS copilot or similar solutions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Curiosity and willingness to continuously learn and adopt emerging technologies.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong executive presentation skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to transform complex data into clear business insights.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent verbal and written English communication skills\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What’s in it for you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Enjoy NiCE-FLEX!\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Requisition ID: 11905\u0026lt;/strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;Reporting into:\u0026lt;/strong\u0026gt; Manager, Business Finance\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;Role Type: IC\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;#LI-Hybrid\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;strong\u0026gt;About NiCE \u0026lt;/strong\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4012258101,"name":"Corp Services - Corporate Finance","child_ids":[],"parent_id":4012239101}],"offices":[{"id":4005087101,"name":"Israel - Raanana","location":"Israel - Raanana","child_ids":[],"parent_id":4005050101}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://boards.eu.greenhouse.io/nice/jobs/4869973101?gh_jid=4869973101","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4472132101,"location":{"name":"USA - Hoboken, NJ; USA - Sandy, UT"},"metadata":[{"id":4778158101,"name":"Job Type","value":"Regular","value_type":"single_select"},{"id":4787631101,"name":"Hiring Manager","value":{"name":"Nicky Butler","email":"nicky.butler@nice.com","user_id":4112970101,"employee_id":"98155"},"value_type":"user"},{"id":4614529101,"name":"Category","value":"BUSINESS \u0026 SALES OPERATIONS","value_type":"short_text"},{"id":4614545101,"name":"Job String","value":"Business \u0026 Sales Operations.Business Operations.Business Operations Manager","value_type":"short_text"},{"id":4787135101,"name":"(HRBP) Critical Role","value":"Not Applicable","value_type":"single_select"},{"id":4952164101,"name":"(HRBP) Acquisition Job","value":"Not Applicable","value_type":"single_select"},{"id":7821998101,"name":"TA Director Only – Campaign","value":null,"value_type":"yes_no"}],"id":4869973101,"updated_at":"2026-10-23T11:47:36-04:00","requisition_id":"10957","title":"Global Partner Programs Manager","company_name":"NICE","first_published":"2026-05-20T15:40:03-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;div\u0026gt;\u0026lt;strong data-olk-copy-source=\u0026quot;MessageBody\u0026quot;\u0026gt;Partner Program Manager\u0026lt;/strong\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;So, what’s the role all about?\u0026lt;/strong\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;As a Partner Program Manager, you’ll turn partner and Go-To-Market priorities into local programs that change how our partners engage, sell, and grow with NiCE.\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;This is a hands-on individual contributor role where you’ll identify opportunities within different partner segments and translate them into tangible program initiatives. That could mean creating a new incentive to accelerate Partner activity, developing a differentiated value proposition for GSIs, evolving partner benefits to support a strategic solution, or piloting a new program approach in response to a changing market opportunity.\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;You’ll take initiatives from idea through to execution, working across Partner Sales/Alliances, Marketing, Enablement, Operations, Finance and other teams to shape the proposition, develop the business case, launch the program and measure its impact.\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;How will you make an impact?\u0026lt;/strong\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Act as the local lead for the Global Partner Program, supporting its execution, adoption and effectiveness across the region.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;div\u0026gt;Translate global program strategy into local action, ensuring program frameworks, benefits and initiatives work for regional partners and GTM priorities.\u0026lt;/div\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Be the regional point of expertise for Partner Programs, supporting partner-facing teams with program positioning, application and feedback.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify gaps and opportunities in the partner program, using partner, field and market insight to recommend improvements to the global model.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Design and deliver targeted local program initiatives that influence partner behavior and support strategic GTM priorities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop partner-segment propositions and benefits, for example strengthening the GSI value proposition or creating differentiated offers for Referral Partners.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Create and launch commercial incentives, such as SPIFFs, promotions or benefits designed to stimulate pipeline, solution adoption or other priority behaviors.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Take initiatives from idea through execution, building the proposition and business case, aligning stakeholders, launching and driving adoption.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with Sales, Marketing, Finance, Operations and Enablement to operationalize program changes and ensure they can be effectively executed by the field and partners.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Measure and optimize program initiatives, using adoption and commercial outcomes to refine, scale or retire activities.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;div\u0026gt;\u0026lt;strong\u0026gt;Have you got what it takes?\u0026lt;/strong\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;5+ years of experience in partner programs, channel strategy, alliances, partner GTM, commercial program management or a related role within B2B technology.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience translating a commercial or GTM opportunity into a practical program, proposition, incentive or partner initiative.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong project and program management capability, with the ability to personally drive multiple cross-functional workstreams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working across Sales, Marketing, Finance, Operations and Enablement to deliver shared commercial outcomes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfort working with program data, maintaining reports, and using insights to recommend practical improvements.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent written and verbal communication skills, with the ability to turn complex requirements into clear instructions and resources.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong problem-solving skills, attention to detail, and a proactive approach to resolving operational issues.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;div\u0026gt;\u0026lt;strong\u0026gt;You will have an advantage if you also have:\u0026lt;/strong\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;ul data-editing-info=\u0026quot;{\u0026amp;quot;orderedStyleType\u0026amp;quot;:3}\u0026quot;\u0026gt;\n\u0026lt;li\u0026gt;Experience developing programs for different partner models, including \u0026lt;strong\u0026gt;Referral Partners, GSIs, Resellers, Services Partners or Technology Partners\u0026lt;/strong\u0026gt;.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience designing or launching \u0026lt;strong\u0026gt;partner incentives, SPIFFs, rebates or other commercial programs\u0026lt;/strong\u0026gt;.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience developing \u0026lt;strong\u0026gt;partner value propositions, program benefits or segmentation strategies\u0026lt;/strong\u0026gt;.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience supporting programs that influence partner-sourced or partner-influenced pipeline and revenue.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience using CRM/PRM data and partner insights to identify opportunities and measure program impact.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;strong\u0026gt;About NiCE \u0026lt;/strong\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4070116101,"name":"GCO - Partners Mgmt","child_ids":[],"parent_id":4016399101}],"offices":[{"id":4005059101,"name":"USA - Hoboken, NJ","location":"USA - Hoboken, NJ","child_ids":[],"parent_id":4005091101}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://boards.eu.greenhouse.io/nice/jobs/4954457101?gh_jid=4954457101","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4513071101,"location":{"name":"Australia - Sydney; Singapore - Singapore"},"metadata":[{"id":4778158101,"name":"Job Type","value":"Regular","value_type":"single_select"},{"id":4787631101,"name":"Hiring Manager","value":{"name":"Keith Jackson","email":"keith.jackson@nice.com","user_id":4222989101,"employee_id":"179781"},"value_type":"user"},{"id":4614529101,"name":"Category","value":"SALES","value_type":"short_text"},{"id":4614545101,"name":"Job String","value":"Sales.Partner Sales.Partner Sales VP","value_type":"short_text"},{"id":4787135101,"name":"(HRBP) Critical Role","value":"Not Applicable","value_type":"single_select"},{"id":4952164101,"name":"(HRBP) Acquisition Job","value":"Not Applicable","value_type":"single_select"},{"id":7821998101,"name":"TA Director Only – Campaign","value":false,"value_type":"yes_no"}],"id":4954457101,"updated_at":"2026-10-07T04:58:08-04:00","requisition_id":"11616","title":"Head of Partners, APAC","company_name":"NICE","first_published":"2026-08-20T05:25:03-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;So, what\u0026#39;s the role all about?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This is a senior leadership role for a commercially sharp, relationship-first partnerships executive who is ready to own APAC partner growth for NiCE. You will report directly into the VP Partner Sales, International, and lead a team of 8-10 partner managers across a region spanning India, Middle East, ANZ, Japan and South-East Asia. \u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;APAC is at an inflection point for NiCE. Partner-led revenue is growing quickly, and this role exists to accelerate that momentum by building deeper strategic relationships, raising the execution quality of the team, and aligning the partner ecosystem to the AI-first CX transformation story that NiCE and Cognigy represent together. \u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;How will you make an impact?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Partner strategy and ecosystem development\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Own and execute the APAC partner strategy, aligned to NiCE\u0026#39;s international commercial objectives and partner-led revenue targets.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build and grow a high-performing partner ecosystem across GSIs, hyperscalers, regional system integrators, BPOs, and value-added resellers in India, Middle East, ANZ, Japan, and South-East Asia.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Establish and deepen executive-level relationships with partner leadership across the region, leveraging your existing APAC network from day one.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work with hyperscaler partners AWS and Microsoft to develop co-sell, marketplace, and joint go-to-market motions that accelerate pipeline and deal velocity.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify, qualify, and onboard new strategic partners where gaps exist in current ecosystem coverage.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Revenue and pipeline ownership\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Drive partner-sourced and partner-influenced pipeline to meet or exceed quarterly and annual revenue targets across APAC.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain full pipeline visibility through disciplined use of Salesforce and NiCE\u0026#39;s partner operating cadence QBRs, MBRs, and weekly deal reviews.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build joint business plans with Tier 1 and Platinum partners, including clear revenue commitments, enablement milestones, and executive alignment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work cross-functionally with APAC sales leadership, marketing, and pre-sales to ensure partner opportunities convert and partners are fully equipped to close.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Team leadership and performance\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Lead, mentor, and develop a team of 8-10 Partner Managers across APAC, setting clear performance standards and a high-execution culture.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build a team environment anchored on accountability, coaching, and continuous enablement with a focus on producing partner managers who can operate independently in market.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hire, onboard, and retain talent in line with APAC headcount plans as the function scales.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bring the energy and operating discipline to run a high-performing regional function, with a consistent rhythm of field engagement, pipeline reviews, and executive stakeholder management.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;AI-first partner enablement\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Champion NiCE\u0026#39;s AI-first CX narrative CXone and Cognigy across the APAC partner ecosystem, ensuring partners can confidently position agentic AI to their customers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive structured enablement programmes across the region, including certifications, AI readiness training, and joint presales capability.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify and develop partner-led reference customers and lighthouse accounts across India, ANZ, and Japan that demonstrate the NiCE and Cognigy value proposition.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Executive presence and market representation\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Represent NiCE at major APAC industry events, partner summits, and customer forums across India, Australia, and Japan.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build and maintain senior relationships with partner C-suite and alliance leadership, acting as the face of NiCE\u0026#39;s partner business in the region.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide regular reporting and insight to the VP Partner Sales International on partner performance, pipeline health, market trends, and competitive intelligence.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Have you got what it takes?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Experience\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;12+ years of experience in partner sales, alliances, channel, or business development within a B2B SaaS or AI/CX business with significant tenure in APAC markets.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A proven track record of building and scaling partner-led revenue across at least two of the three key markets: India, ANZ, and Japan.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hands-on experience leading and growing a team of 8+ partner managers in a complex, multi-country regional role.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep working knowledge of GSI and hyperscaler operating models, with existing C-level and VP-level relationships across the APAC ecosystem.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrable success in delivering against partner-sourced revenue targets in a fast-paced, commercially competitive environment.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Skills and capabilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Strong commercial instincts you understand how to structure partner programmes, protect deal economics, and align partner incentives to mutual growth.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Credible AI and CX fluency you can speak with conviction about agentic AI, contact centre transformation, cloud platforms, and the practical outcomes NiCE delivers for enterprise customers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exceptional executive presence and interpersonal skills, with the ability to build trust at C-suite and senior partner leadership level across diverse APAC cultures.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;High proficiency in pipeline management, sales cadence, and partner governance frameworks you run a clean, disciplined operating model.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Cross-functional collaboration skills you work naturally with sales, marketing, product, and finance to align on shared outcomes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to communicate and influence in English to board level; additional APAC language proficiency (Mandarin, Japanese) is a significant advantage.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Background\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience in CCaaS, contact centre AI, unified communications, CX platforms, or enterprise SaaS strongly preferred.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with partner programme design, deal registration, MDF allocation, and partner performance management.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working within a global matrix organisation, managing upward to international leadership and laterally with regional sales teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bachelor\u0026#39;s degree in Business, Technology, or a related field. MBA or equivalent executive programme is advantageous.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;strong\u0026gt;About NiCE \u0026lt;/strong\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4037480101,"name":"CX INTL, Partner Sales, International","child_ids":[],"parent_id":4020141101}],"offices":[{"id":4005066101,"name":"Australia - Sydney","location":"Australia - Sydney","child_ids":[],"parent_id":4005112101},{"id":4005072101,"name":"Singapore - Singapore","location":"Singapore - Singapore","child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://boards.eu.greenhouse.io/nice/jobs/5003377101?gh_jid=5003377101","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4534441101,"location":{"name":"Israel - Raanana"},"metadata":[{"id":4778158101,"name":"Job Type","value":"Regular","value_type":"single_select"},{"id":4787631101,"name":"Hiring Manager","value":{"name":"Avigdor Citron","email":"avigdor.citron@nice.com","user_id":4606980101,"employee_id":"110849"},"value_type":"user"},{"id":4614529101,"name":"Category","value":"HR","value_type":"short_text"},{"id":4614545101,"name":"Job String","value":null,"value_type":"short_text"},{"id":4787135101,"name":"(HRBP) Critical Role","value":"Not Applicable","value_type":"single_select"},{"id":4952164101,"name":"(HRBP) Acquisition Job","value":"Not Applicable","value_type":"single_select"},{"id":7821998101,"name":"TA Director Only – Campaign","value":null,"value_type":"yes_no"}],"id":5003377101,"updated_at":"2026-10-12T07:11:33-04:00","requisition_id":"11859","title":"HR Operations Specialist","company_name":"NICE","first_published":"2026-10-12T07:11:33-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;So, what’s the role all about?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;NiCE is seeking an\u0026lt;/span\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;\u0026amp;nbsp;HR Operations specialist\u0026lt;/span\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;\u0026amp;nbsp;to join our Global HR Operations team in Israel.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;This role will play a key role in driving process excellence, operational efficiency, and continuous improvement across Global HR Operations. The successful candidate will partner closely with HR Operations, HRIS, Talent Acquisition, Payroll, and Shared Services teams to identify process improvement opportunities, optimize workflows, strengthen operational governance, improve data quality, and leverage technology to enhance the employee experience and scale HR service delivery globally.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;In addition, this individual will support day-to-day employee lifecycle operations, ensuring timely and accurate execution of onboarding, employee changes, mobility, compensation updates, offboarding, and other core HR processes.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;The ideal candidate combines strong HR Operations expertise with a solution-oriented mindset, utilizing data, technology, AI and operational insights to simplify processes, eliminate inefficiencies, and drive sustainable improvements across the HR organization.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;How will you make an impact? \u0026lt;/strong\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Process Improvement \u0026amp;amp; Operational Excellence\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;16\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;1\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Analyze HR processes to identify inefficiencies, bottlenecks, service gaps, and recurring issues.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;16\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;2\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Drive continuous improvement initiatives across employee lifecycle processes.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;16\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;3\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Create and maintain SOPs, process documentation, governance controls, and operational playbooks.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;16\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;4\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Conduct root-cause analysis and recommend sustainable solutions to improve operational performance.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Global Employee Lifecycle Management\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;16\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;5\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Manage employee lifecycle transactions including onboarding, job changes, mobility, compensation changes, and offboarding.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;16\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;6\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Ensure timely and accurate processing of employee data and HR transactions.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;16\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;7\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Maintain employee records and documentation in compliance with company policies and regulatory requirements.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;HR Systems \u0026amp;amp; Service Delivery\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;17\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;1\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Partner with HRIS, Payroll, Talent Acquisition, and IT teams to optimize HR workflows and system processes.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;17\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;2\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Support enhancements within Oracle HCM, ServiceNow, and related HR technologies.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;17\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;3\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Monitor service delivery metrics and identify opportunities to improve SLA performance and employee experience.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;17\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;4\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Promote adoption of standardized processes and case management best practices.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Data Governance \u0026amp;amp; Analytics\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;18\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;1\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Maintain high standards of HR data quality and integrity.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;18\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;2\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Perform audits and data validation activities to identify and resolve discrepancies.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;18\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;3\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Leverage reporting tools and operational metrics to generate insights and recommendations for HR leadership.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Have you got what it takes?\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;19\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;1\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;2-4 years of experience in HR Operations, HR Shared Services, HRIS, or related HR functions within a global enterprise organization.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;19\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;2\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Demonstrated experience driving process improvements and operational efficiencies.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;19\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;3\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Strong understanding of employee lifecycle processes, HR operations, and service delivery models.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;19\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;4\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Experience working with enterprise HR systems such as Oracle HCM, Workday, or SAP SuccessFactors.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;19\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;5\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Experience working with case management or ticketing platforms such as ServiceNow.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;19\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;6\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Strong analytical, problem-solving, and root-cause analysis skills.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;19\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;7\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Excellent communication and stakeholder management skills.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; 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data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;20\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;5\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Familiarity with HR operational governance, quality assurance, and service delivery metrics.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What’s in it for you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Enjoy NiCE-FLEX!\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Requisition ID: 11859\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;Reporting to: Director, Global HR Operations\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;Role Type: IC\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;#LI-Hybrid\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;strong\u0026gt;About NiCE \u0026lt;/strong\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4015646101,"name":"HR - C\u0026B and HR Ops","child_ids":[],"parent_id":4012240101}],"offices":[{"id":4005087101,"name":"Israel - Raanana","location":"Israel - Raanana","child_ids":[],"parent_id":4005050101}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://boards.eu.greenhouse.io/nice/jobs/5020530101?gh_jid=5020530101","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4543581101,"location":{"name":"Philippines - Manila"},"metadata":[{"id":4778158101,"name":"Job Type","value":"Regular","value_type":"single_select"},{"id":4787631101,"name":"Hiring Manager","value":{"name":"Mark Lim","email":"marklouis.lim@niceincontact.com","user_id":4112205101,"employee_id":"164780"},"value_type":"user"},{"id":4614529101,"name":"Category","value":"PROFESSIONAL SERVICES","value_type":"short_text"},{"id":4614545101,"name":"Job String","value":"Professional Services.Professional Services.Professional Services Engineer","value_type":"short_text"},{"id":4787135101,"name":"(HRBP) Critical Role","value":"Not Applicable","value_type":"single_select"},{"id":4952164101,"name":"(HRBP) Acquisition Job","value":"Not Applicable","value_type":"single_select"},{"id":7821998101,"name":"TA Director Only – Campaign","value":null,"value_type":"yes_no"}],"id":5020530101,"updated_at":"2026-10-29T09:45:03-04:00","requisition_id":"11951","title":"Implementation Engineer (Professional Services Engineer)","company_name":"NICE","first_published":"2026-10-29T09:45:03-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;So, what’s the role all about?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Technical expertise in data structure extraction and summarization\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with JavaScript, C#, SQL, HTML, CSS, Python\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with integration tools\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Application knowledge of Excel, Tableau (or similar BI tool)\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Basic experience with data analysis, reporting, or dashboards using SQL or BI tools.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exposure to client‑facing or support roles in a global or distributed team environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated ability to manage multiple tasks and priorities with guidance from senior team members.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience using automation tools and AI\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Requisition ID: 11951\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Reporting into: \u0026lt;/strong\u0026gt;Team Lead, Professional Services\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;Role Type:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;Individual Contributor\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;strong\u0026gt;About NiCE \u0026lt;/strong\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4053783101,"name":"CX - Agentic Experience Automation","child_ids":[],"parent_id":4058412101}],"offices":[{"id":4005172101,"name":"Philippines - Manila","location":"Philippines - Manila","child_ids":[],"parent_id":4005111101}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://boards.eu.greenhouse.io/nice/jobs/5001151101?gh_jid=5001151101","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4533364101,"location":{"name":"USA - Sandy, UT"},"metadata":[{"id":4778158101,"name":"Job Type","value":"Regular","value_type":"single_select"},{"id":4787631101,"name":"Hiring Manager","value":{"name":"Robert Camarco","email":"robert.camarco@nice.com","user_id":4221251101,"employee_id":"179312"},"value_type":"user"},{"id":4614529101,"name":"Category","value":"IT","value_type":"short_text"},{"id":4614545101,"name":"Job String","value":"IT.IT Support.IT Technical Support","value_type":"short_text"},{"id":4787135101,"name":"(HRBP) Critical Role","value":"Not Applicable","value_type":"single_select"},{"id":4952164101,"name":"(HRBP) Acquisition Job","value":"Not Applicable","value_type":"single_select"},{"id":7821998101,"name":"TA Director Only – Campaign","value":null,"value_type":"yes_no"}],"id":5001151101,"updated_at":"2026-10-15T23:03:12-04:00","requisition_id":"11843","title":"IT Technical Support","company_name":"NICE","first_published":"2026-10-09T11:05:14-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;Position Overview:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335557856\u0026amp;quot;:16777215,\u0026amp;quot;335559739\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;As an IT Technical Support Engineer, you will provide exceptional technical support to our local and remote employees and contractors.\u0026amp;nbsp; Candidates should have a good balance of technical and customer service skills and be passionate about technology and helping people.\u0026amp;nbsp; Strong customer service and troubleshooting skills are imperative, as is the ability to communicate technical information, both verbal and written to a wide range of end-users with varied technical skill levels.\u0026amp;nbsp; Works within a team that covers multiple geographies, using various communications channels to interact with the team and support users directly.\u0026amp;nbsp; Occasional travel and after-hours work may be required.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335551550\u0026amp;quot;:6,\u0026amp;quot;335551620\u0026amp;quot;:6,\u0026amp;quot;335559739\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;335551550\u0026amp;quot;:6,\u0026amp;quot;335551620\u0026amp;quot;:6,\u0026amp;quot;335559739\u0026amp;quot;:0}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;Essential Functions and Responsibilities:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt; \u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;335551550\u0026amp;quot;:6,\u0026amp;quot;335551620\u0026amp;quot;:6,\u0026amp;quot;335559739\u0026amp;quot;:0}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;1\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;1\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;Provides day-to-day technical support to employees \u0026lt;/span\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;for network infrastructure and internal systems software and hardware via\u0026lt;/span\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt; support tickets, email, instant message, or phone. Installation, support, and upgrades of computer systems, including software and peripherals, and other related peripheral systems as it relates to the support of corporate IT systems and office facilities.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335551550\u0026amp;quot;:6,\u0026amp;quot;335551620\u0026amp;quot;:6,\u0026amp;quot;335559739\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240,\u0026amp;quot;469777462\u0026amp;quot;:[720],\u0026amp;quot;469777927\u0026amp;quot;:[0],\u0026amp;quot;469777928\u0026amp;quot;:[0]}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;1\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;2\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;Follow up on outstanding requests and ensure timely resolution.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335551550\u0026amp;quot;:6,\u0026amp;quot;335551620\u0026amp;quot;:6,\u0026amp;quot;335559739\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240,\u0026amp;quot;469777462\u0026amp;quot;:[720],\u0026amp;quot;469777927\u0026amp;quot;:[0],\u0026amp;quot;469777928\u0026amp;quot;:[0]}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;1\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;3\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;SNOW Support queue management and handling of more complex tickets (escalations).\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335551550\u0026amp;quot;:6,\u0026amp;quot;335551620\u0026amp;quot;:6,\u0026amp;quot;335557856\u0026amp;quot;:16777215,\u0026amp;quot;335559738\u0026amp;quot;:150,\u0026amp;quot;335559739\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;1\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;4\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;Participate in knowledge transfer and Internal KB management.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335551550\u0026amp;quot;:6,\u0026amp;quot;335551620\u0026amp;quot;:6,\u0026amp;quot;335557856\u0026amp;quot;:16777215,\u0026amp;quot;335559738\u0026amp;quot;:150,\u0026amp;quot;335559739\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;1\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;5\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;Large Meeting (All Hands/Town Hall), and event support.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335551550\u0026amp;quot;:6,\u0026amp;quot;335551620\u0026amp;quot;:6,\u0026amp;quot;335557856\u0026amp;quot;:16777215,\u0026amp;quot;335559738\u0026amp;quot;:150,\u0026amp;quot;335559739\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;1\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;6\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;Proactively identify opportunities to streamline and automate processes and leverage data-driven insights to continuously improve team performance.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335551550\u0026amp;quot;:6,\u0026amp;quot;335551620\u0026amp;quot;:6,\u0026amp;quot;335559739\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240,\u0026amp;quot;469777462\u0026amp;quot;:[720],\u0026amp;quot;469777927\u0026amp;quot;:[0],\u0026amp;quot;469777928\u0026amp;quot;:[0]}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;1\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;7\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;Participate in managing and monitoring internal assets to ensure accurate inventory records.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335551550\u0026amp;quot;:6,\u0026amp;quot;335551620\u0026amp;quot;:6,\u0026amp;quot;335559739\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240,\u0026amp;quot;469777462\u0026amp;quot;:[720],\u0026amp;quot;469777927\u0026amp;quot;:[0],\u0026amp;quot;469777928\u0026amp;quot;:[0]}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;1\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;8\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;Participate in the development and implementation of information technology and infrastructure projects.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335551550\u0026amp;quot;:6,\u0026amp;quot;335551620\u0026amp;quot;:6,\u0026amp;quot;335559739\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240,\u0026amp;quot;469777462\u0026amp;quot;:[720],\u0026amp;quot;469777927\u0026amp;quot;:[0],\u0026amp;quot;469777928\u0026amp;quot;:[0]}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;1\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;9\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;Assist in processing purchase orders and interact with procurement and accounting staff for PO, shipping, and invoice processing.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335551550\u0026amp;quot;:6,\u0026amp;quot;335551620\u0026amp;quot;:6,\u0026amp;quot;335559739\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240,\u0026amp;quot;469777462\u0026amp;quot;:[720],\u0026amp;quot;469777927\u0026amp;quot;:[0],\u0026amp;quot;469777928\u0026amp;quot;:[0]}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;1\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;10\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;Manage and maintain user access accounts and configure hardware as part of corporate on and off-boarding processes.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335551550\u0026amp;quot;:6,\u0026amp;quot;335551620\u0026amp;quot;:6,\u0026amp;quot;335559739\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240,\u0026amp;quot;469777462\u0026amp;quot;:[720],\u0026amp;quot;469777927\u0026amp;quot;:[0],\u0026amp;quot;469777928\u0026amp;quot;:[0]}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;1\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;11\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;Offer facilities support to NiCE office locations, including building, telco, network infrastructure, and Internet service provider management and supporting audio and video equipment in conference rooms.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335551550\u0026amp;quot;:6,\u0026amp;quot;335551620\u0026amp;quot;:6,\u0026amp;quot;335559739\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240,\u0026amp;quot;469777462\u0026amp;quot;:[720],\u0026amp;quot;469777927\u0026amp;quot;:[0],\u0026amp;quot;469777928\u0026amp;quot;:[0]}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;1\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;12\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;Execute assigned tasks related to internal projects as they arise.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335551550\u0026amp;quot;:6,\u0026amp;quot;335551620\u0026amp;quot;:6,\u0026amp;quot;335559739\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240,\u0026amp;quot;469777462\u0026amp;quot;:[720],\u0026amp;quot;469777927\u0026amp;quot;:[0],\u0026amp;quot;469777928\u0026amp;quot;:[0]}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;1\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;13\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;Other duties may be added and/or assigned as needed.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335551550\u0026amp;quot;:6,\u0026amp;quot;335551620\u0026amp;quot;:6,\u0026amp;quot;335559739\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240,\u0026amp;quot;469777462\u0026amp;quot;:[720],\u0026amp;quot;469777927\u0026amp;quot;:[0],\u0026amp;quot;469777928\u0026amp;quot;:[0]}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335551550\u0026amp;quot;:6,\u0026amp;quot;335551620\u0026amp;quot;:6,\u0026amp;quot;335559739\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;Education/ Experience Requirements:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335551550\u0026amp;quot;:6,\u0026amp;quot;335551620\u0026amp;quot;:6,\u0026amp;quot;335559739\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;1\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;14\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;Bachelor’s degree in computer science, or associate degree plus two years of tech support experience or three plus years of tech. support experience as an IT Support Engineer.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335551550\u0026amp;quot;:6,\u0026amp;quot;335551620\u0026amp;quot;:6,\u0026amp;quot;335559739\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240,\u0026amp;quot;469777462\u0026amp;quot;:[720],\u0026amp;quot;469777927\u0026amp;quot;:[0],\u0026amp;quot;469777928\u0026amp;quot;:[0]}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;1\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;15\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;Effective communication in English is essential.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335551550\u0026amp;quot;:6,\u0026amp;quot;335551620\u0026amp;quot;:6,\u0026amp;quot;335559739\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240,\u0026amp;quot;469777462\u0026amp;quot;:[720],\u0026amp;quot;469777927\u0026amp;quot;:[0],\u0026amp;quot;469777928\u0026amp;quot;:[0]}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;1\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;16\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;Knowledge of and experience in desktop support, including Windows, Mac, and Linux systems.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335551550\u0026amp;quot;:6,\u0026amp;quot;335551620\u0026amp;quot;:6,\u0026amp;quot;335559739\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240,\u0026amp;quot;469777462\u0026amp;quot;:[720],\u0026amp;quot;469777927\u0026amp;quot;:[0],\u0026amp;quot;469777928\u0026amp;quot;:[0]}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;1\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;17\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;Server Administration (Windows) Virtual and Physical, Cloud-based and On-Prem.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335551550\u0026amp;quot;:6,\u0026amp;quot;335551620\u0026amp;quot;:6,\u0026amp;quot;335559739\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240,\u0026amp;quot;469777462\u0026amp;quot;:[720],\u0026amp;quot;469777927\u0026amp;quot;:[0],\u0026amp;quot;469777928\u0026amp;quot;:[0]}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;1\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;18\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;Knowledge of and experience supporting computer hardware and software, mobile devices (IOS and Android), and other peripherals such as Printers, Monitors, Docking Stations, Cameras, Scanners, and multi-function devices.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335551550\u0026amp;quot;:6,\u0026amp;quot;335551620\u0026amp;quot;:6,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;1\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;19\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;Experience managing and maintaining Microsoft Active Directory Infrastructure environments, including the administration of user, computer, and service accounts.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335551550\u0026amp;quot;:6,\u0026amp;quot;335551620\u0026amp;quot;:6,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;1\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;20\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;Aptitude to learn quickly and effectively.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335551550\u0026amp;quot;:6,\u0026amp;quot;335551620\u0026amp;quot;:6,\u0026amp;quot;335559739\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240,\u0026amp;quot;469777462\u0026amp;quot;:[720],\u0026amp;quot;469777927\u0026amp;quot;:[0],\u0026amp;quot;469777928\u0026amp;quot;:[0]}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;1\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;21\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;Managing and maintaining Microsoft O365 enterprise accounts.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335551550\u0026amp;quot;:6,\u0026amp;quot;335551620\u0026amp;quot;:6,\u0026amp;quot;335559739\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240,\u0026amp;quot;469777462\u0026amp;quot;:[720],\u0026amp;quot;469777927\u0026amp;quot;:[0],\u0026amp;quot;469777928\u0026amp;quot;:[0]}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;1\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;22\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;Sharp attention to detail and excellent organizational skills.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335551550\u0026amp;quot;:6,\u0026amp;quot;335551620\u0026amp;quot;:6,\u0026amp;quot;335559739\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240,\u0026amp;quot;469777462\u0026amp;quot;:[720],\u0026amp;quot;469777927\u0026amp;quot;:[0],\u0026amp;quot;469777928\u0026amp;quot;:[0]}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;1\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;23\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;Able to effectively communicate technical information to both technical and nontechnical personnel.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335551550\u0026amp;quot;:6,\u0026amp;quot;335551620\u0026amp;quot;:6,\u0026amp;quot;335559739\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240,\u0026amp;quot;469777462\u0026amp;quot;:[720],\u0026amp;quot;469777927\u0026amp;quot;:[0],\u0026amp;quot;469777928\u0026amp;quot;:[0]}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;1\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;24\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;The person in this position is expected to be a self-starter who does not require much supervision, is resourceful, possesses a strong customer service attitude, and must work well in a team environment.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335551550\u0026amp;quot;:6,\u0026amp;quot;335551620\u0026amp;quot;:6,\u0026amp;quot;335559739\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240,\u0026amp;quot;469777462\u0026amp;quot;:[720],\u0026amp;quot;469777927\u0026amp;quot;:[0],\u0026amp;quot;469777928\u0026amp;quot;:[0]}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335551550\u0026amp;quot;:6,\u0026amp;quot;335551620\u0026amp;quot;:6,\u0026amp;quot;335559739\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;Nice to have:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335551550\u0026amp;quot;:6,\u0026amp;quot;335551620\u0026amp;quot;:6,\u0026amp;quot;335559739\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;1\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;25\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;A basic understanding of Corporate IT technology solutions and infrastructure.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335551550\u0026amp;quot;:6,\u0026amp;quot;335551620\u0026amp;quot;:6,\u0026amp;quot;335559739\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240,\u0026amp;quot;469777462\u0026amp;quot;:[720],\u0026amp;quot;469777927\u0026amp;quot;:[0],\u0026amp;quot;469777928\u0026amp;quot;:[0]}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;1\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;26\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;Support of a variety of computer operating systems, including Windows, MacOS, and various Linux OS distributions (Debian/Ubuntu, RedHat/CentOS) and possibly others.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335551550\u0026amp;quot;:6,\u0026amp;quot;335551620\u0026amp;quot;:6,\u0026amp;quot;335559739\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240,\u0026amp;quot;469777462\u0026amp;quot;:[720],\u0026amp;quot;469777927\u0026amp;quot;:[0],\u0026amp;quot;469777928\u0026amp;quot;:[0]}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;1\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;27\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;Computer hardware, mobile devices (IOS and Android) and other peripherals such as Printers, Monitors, Docking Stations, Cameras, Scanners, and multi-function devices.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335551550\u0026amp;quot;:6,\u0026amp;quot;335551620\u0026amp;quot;:6,\u0026amp;quot;335559739\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240,\u0026amp;quot;469777462\u0026amp;quot;:[720],\u0026amp;quot;469777927\u0026amp;quot;:[0],\u0026amp;quot;469777928\u0026amp;quot;:[0]}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;1\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;28\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;Exposure to cloud technologies (AWS, Azure, and/or GCP).\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335551550\u0026amp;quot;:6,\u0026amp;quot;335551620\u0026amp;quot;:6,\u0026amp;quot;335559739\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240,\u0026amp;quot;469777462\u0026amp;quot;:[720],\u0026amp;quot;469777927\u0026amp;quot;:[0],\u0026amp;quot;469777928\u0026amp;quot;:[0]}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;1\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;29\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;Exposure to authentication Services (Active Directory).\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335551550\u0026amp;quot;:6,\u0026amp;quot;335551620\u0026amp;quot;:6,\u0026amp;quot;335559739\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240,\u0026amp;quot;469777462\u0026amp;quot;:[720],\u0026amp;quot;469777927\u0026amp;quot;:[0],\u0026amp;quot;469777928\u0026amp;quot;:[0]}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;1\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;30\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;CompTIA A+, Net+, Security+ or equivalent.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335551550\u0026amp;quot;:6,\u0026amp;quot;335551620\u0026amp;quot;:6,\u0026amp;quot;335559739\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240,\u0026amp;quot;469777462\u0026amp;quot;:[720],\u0026amp;quot;469777927\u0026amp;quot;:[0],\u0026amp;quot;469777928\u0026amp;quot;:[0]}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;1\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;31\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;Additional technical certifications are welcome.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335551550\u0026amp;quot;:6,\u0026amp;quot;335551620\u0026amp;quot;:6,\u0026amp;quot;335559739\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240,\u0026amp;quot;469777462\u0026amp;quot;:[720],\u0026amp;quot;469777927\u0026amp;quot;:[0],\u0026amp;quot;469777928\u0026amp;quot;:[0]}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;strong\u0026gt;About NiCE \u0026lt;/strong\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4060479101,"name":"GCO - IT","child_ids":[],"parent_id":4016399101}],"offices":[{"id":4005064101,"name":"USA - Sandy, UT","location":"USA - Sandy, UT","child_ids":[],"parent_id":4005091101}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://boards.eu.greenhouse.io/nice/jobs/4995157101?gh_jid=4995157101","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4530699101,"location":{"name":"Germany - Düsseldorf"},"metadata":[{"id":4778158101,"name":"Job Type","value":"Regular","value_type":"single_select"},{"id":4787631101,"name":"Hiring Manager","value":{"name":"Santhosh Sukumar","email":"santhosh.sukumar@nice.com","user_id":4608973101,"employee_id":"200188"},"value_type":"user"},{"id":4614529101,"name":"Category","value":"PROFESSIONAL SERVICES","value_type":"short_text"},{"id":4614545101,"name":"Job String","value":"professional services.business consulting.business consultant","value_type":"short_text"},{"id":4787135101,"name":"(HRBP) Critical Role","value":"Not Applicable","value_type":"single_select"},{"id":4952164101,"name":"(HRBP) Acquisition Job","value":"Not Applicable","value_type":"single_select"},{"id":7821998101,"name":"TA Director Only – Campaign","value":false,"value_type":"yes_no"}],"id":4995157101,"updated_at":"2026-10-07T06:22:30-04:00","requisition_id":"11809","title":"Lead AI Business Consultant","company_name":"NICE","first_published":"2026-10-06T10:47:07-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;What\u0026#39;s the Role All About?\u0026lt;/strong\u0026gt; \u0026lt;/span\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;The LeadAI Business Consultant\u0026lt;strong\u0026gt;, \u0026lt;/strong\u0026gt;is a pivotal role within our Customer Services Automation AI Center of Excellence.\u0026amp;nbsp;As NICE scales AI adoption across its global enterprise customer base, this role serves as a core execution and insight engine within the AI Center of Excellence. You will work across regions to ensure AI solutions move beyond deployment into trusted, sustained, and value-generating usage.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;This role is designed for experienced consultants who want to operate at the intersection of AI, contact center operations, and measurable business outcomes, with real ownership over adoption success\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;How Will You Make an Impact?\u0026lt;/strong\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Drive AI Adoption and Stabilization\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Support AI adoption and post-deployment stabilization for a global portfolio of enterprise customers.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Execute adoption playbooks in partnership with regional consultants across Australia and NZ.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Lead reinforcement activities that drive sustained usage, trust, and behavioural change.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Optimize AI Performance\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Provide hands-on optimization of AI outputs, including prompt engineering, knowledge alignment, and workflow tuning.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Support Behavioural UAT by validating user acceptance, workflow fit, and AI trust indicators.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Identify early adoption risks and corrective actions using usage, operational, and behavioural data.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Analyze and Operationalize Insights\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Analyze AI usage patterns, contact center KPIs, and operational signals to surface optimization opportunities.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Build adoption scorecards and insight summaries used by customer-facing teams and internal leadership.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Translate data into clear recommendations that improve efficiency, quality, and AI ROI.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Partner and Lead Without Authority\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Partner closely with regional consultants, delivery teams, and operations leaders to drive aligned execution.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Lead remote working sessions with supervisors and operations teams to reinforce best practices.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Surface recurring adoption challenges and structured product feedback to internal teams.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;What makes this role compelling\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Global exposure across enterprise customers in multiple regions\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Deep hands-on experience with AI adoption, not just deployment\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Real ownership of outcomes, not just deliverables\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;High visibility within a global AI Center of Excellence\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Clear path toward senior consulting, principal, or specialist AI roles\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Have You Got What It Takes?\u0026lt;/strong\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;10 plus years of experience in CCaaS consulting, CX operations, AI-enabled self-service, or related domains\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Strong understanding of contact center KPIs and operational workflows\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Hands-on experience with conversational AI, agent assist, summarization, or automation solutions\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Practical experience using prompt engineering to improve generative AI performance\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Strong analytical skills with comfort interpreting trends across large datasets\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Ability to work effectively across time zones with global stakeholders\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Experience supporting enterprise or global customers is strongly preferred\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Excellent verbal, written communication, and presentation skills are a must.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;What’s in it for you?\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr!\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;Enjoy NiCE-FLEX! \u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Requisition ID: \u0026lt;/strong\u0026gt;11427\u0026lt;/span\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Reporting To: \u0026lt;/strong\u0026gt;Tech Manager\u0026lt;/span\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Role Type: \u0026lt;/strong\u0026gt;Individual Contributor\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;strong\u0026gt;About NiCE \u0026lt;/strong\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4070932101,"name":"CX International, Management","child_ids":[],"parent_id":null}],"offices":[{"id":4032224101,"name":"Germany - Düsseldorf","location":"Germany - Düsseldorf","child_ids":[],"parent_id":4005104101}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://boards.eu.greenhouse.io/nice/jobs/4983863101?gh_jid=4983863101","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4525620101,"location":{"name":"United Kingdom - London"},"metadata":[{"id":4778158101,"name":"Job Type","value":"Regular","value_type":"single_select"},{"id":4787631101,"name":"Hiring Manager","value":{"name":"Dusty Jones","email":"dusty.jones@niceincontact.com","user_id":4109485101,"employee_id":"108931"},"value_type":"user"},{"id":4614529101,"name":"Category","value":"Cloud Operations","value_type":"short_text"},{"id":4614545101,"name":"Job String","value":"Cloud Operations.Cloud Database.Cloud Database Engineer","value_type":"short_text"},{"id":4787135101,"name":"(HRBP) Critical Role","value":"Not Applicable","value_type":"single_select"},{"id":4952164101,"name":"(HRBP) Acquisition Job","value":"Not Applicable","value_type":"single_select"},{"id":7821998101,"name":"TA Director Only – Campaign","value":null,"value_type":"yes_no"}],"id":4983863101,"updated_at":"2026-09-30T10:42:11-04:00","requisition_id":"11779","title":"Lead Cloud Operations Engineer","company_name":"NICE","first_published":"2026-09-29T07:51:16-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h3\u0026gt;Lead Cloud Operations Engineer\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;At NICE, we don\u0026#39;t limit our challenges. We challenge our limits. Always.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We\u0026#39;re ambitious. We\u0026#39;re game changers. And we play to win. We set the highest standards and execute beyond them. And if you\u0026#39;re like us, we can offer you the ultimate career opportunity that will light a fire within you.\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;So, what\u0026#39;s the role all about?\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;As a \u0026lt;strong\u0026gt;Senior Full Stack Cloud Operations Engineer\u0026lt;/strong\u0026gt;, you will play a critical role in ensuring the security, reliability, scalability, and performance of NICE\u0026#39;s cloud and datacenter infrastructure. You will be responsible for administering and supporting complex production environments across AWS, Windows Server, Linux, VMware, and physical compute platforms.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Working as part of a highly skilled operations team, you will proactively monitor systems, resolve incidents, optimize infrastructure performance, and support business-critical services. This role combines cloud operations, systems engineering, infrastructure management, and datacenter support to ensure seamless service delivery and business continuity.\u0026lt;span class=\u0026quot;___xxxjie0 f1w7gpdv f1gqqdtu\u0026quot; data-wra=\u0026quot;1\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;How will you make an impact?\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Maintaining, monitoring, and supporting large-scale production infrastructure environments across cloud and datacenter platforms.\u0026lt;span class=\u0026quot;___xxxjie0 f1w7gpdv f1gqqdtu\u0026quot; data-wra=\u0026quot;1\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Administering AWS resources and services to ensure security, availability, and operational excellence.\u0026lt;span class=\u0026quot;___xxxjie0 f1w7gpdv f1gqqdtu\u0026quot; data-wra=\u0026quot;1\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Diagnosing, troubleshooting, and resolving medium-to-high complexity infrastructure, operating system, and application issues.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Managing Windows Server, Linux, Active Directory, DNS, IIS, FTP, and related enterprise services.\u0026lt;span class=\u0026quot;___xxxjie0 f1w7gpdv f1gqqdtu\u0026quot; data-wra=\u0026quot;1\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Analysing operational metrics and implementing improvements to enhance platform stability, performance, and efficiency.\u0026lt;span class=\u0026quot;___xxxjie0 f1w7gpdv f1gqqdtu\u0026quot; data-wra=\u0026quot;1\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Supporting infrastructure lifecycle activities including server provisioning, patching, upgrades, resource sizing, and capacity management.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Participating in an on-call rotation and communicating operational events, incidents, and resolutions to stakeholders and leadership teams.\u0026lt;span class=\u0026quot;___xxxjie0 f1w7gpdv f1gqqdtu\u0026quot; data-wra=\u0026quot;1\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Performing physical datacenter activities including cabling, racking, hardware maintenance, and vendor coordination when required.\u0026lt;span class=\u0026quot;___xxxjie0 f1w7gpdv f1gqqdtu\u0026quot; data-wra=\u0026quot;1\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Managing user access and identity services through AWS IAM and other enterprise user management platforms.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Following NICE operational standards, security requirements, policies, procedures, and code of ethics.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;Have you got what it takes?\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Bachelor\u0026#39;s degree in Computer Science, Business Information Systems, or a related field, or equivalent practical experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;5+ years of experience supporting large-scale production infrastructure environments.\u0026lt;span class=\u0026quot;___xxxjie0 f1w7gpdv f1gqqdtu\u0026quot; data-wra=\u0026quot;1\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;5+ years of hands-on Windows Server administration experience in enterprise production environments.\u0026lt;span class=\u0026quot;___xxxjie0 f1w7gpdv f1gqqdtu\u0026quot; data-wra=\u0026quot;1\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;5+ years of experience configuring and supporting server hardware and operating systems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong experience managing and securing Linux servers, including RHEL, Ubuntu, and Amazon Linux.\u0026lt;span class=\u0026quot;___xxxjie0 f1w7gpdv f1gqqdtu\u0026quot; data-wra=\u0026quot;1\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience performing Windows and Linux operating system patching and maintenance activities.\u0026lt;span class=\u0026quot;___xxxjie0 f1w7gpdv f1gqqdtu\u0026quot; data-wra=\u0026quot;1\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong knowledge of Active Directory, Windows Domains, and DNS services.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience operating within structured change management processes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven ability to manage competing priorities in fast-paced production environments.\u0026lt;span class=\u0026quot;___xxxjie0 f1w7gpdv f1gqqdtu\u0026quot; data-wra=\u0026quot;1\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong collaboration and communication skills with technical teams, business stakeholders, and leadership.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;You will have an advantage if you also have:\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience supporting PCI-DSS and/or Cyber Essentials compliant environments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with AWS EKS and ECS container platforms.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience administering relational database environments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with infrastructure automation and configuration management tools such as Chef, Ansible, or Puppet.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience supporting SAN and NAS storage technologies.\u0026lt;span class=\u0026quot;___xxxjie0 f1w7gpdv f1gqqdtu\u0026quot; data-wra=\u0026quot;1\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working with Okta identity and access management solutions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience coordinating hardware replacements and vendor-managed infrastructure activities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience administering Cisco UCS environments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience monitoring and maintaining enterprise AWS environments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficiency with PowerShell and other scripting languages used for automation and operational efficiency.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;What\u0026#39;s in it for you?\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;Join an industry-leading cloud software company where innovation, collaboration, and continuous learning drive everything we do. At NICE, you\u0026#39;ll have the opportunity to work with cutting-edge cloud technologies, contribute to highly available global platforms, and grow your career through exposure to complex technical challenges and internal mobility opportunities.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As part of our global engineering organisation, you\u0026#39;ll collaborate with talented professionals who are passionate about technology, operational excellence, and delivering exceptional outcomes for our customers.\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;Enjoy NICE-FLEX!\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work each week. Office days focus on collaboration, innovation, and strengthening connections with colleagues.\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;About NICE\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime, and ensure public safety. Every day, NICE software manages more than 120 million customer interactions and monitors more than 3 billion financial transactions.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Known as an innovation powerhouse that excels in AI, cloud, and digital technologies, NICE is consistently recognized as a market leader in its domains, with more than 8,500 employees across 30+ countries.\u0026lt;/em\u0026gt;\u0026lt;span class=\u0026quot;___xxxjie0 f1w7gpdv f1gqqdtu\u0026quot; data-wra=\u0026quot;1\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NICE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation, or any other category protected by law.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;span class=\u0026quot;TextRun MacChromeBold SCXW173777767 BCX8\u0026quot; lang=\u0026quot;EN-US\u0026quot; data-contrast=\u0026quot;none\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;NormalTextRun SCXW173777767 BCX8\u0026quot;\u0026gt;Requisition ID: 11779\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;LineBreakBlob BlobObject DragDrop SCXW173777767 BCX8\u0026quot;\u0026gt;\u0026lt;br class=\u0026quot;SCXW173777767 BCX8\u0026quot;\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;TextRun MacChromeBold SCXW173777767 BCX8\u0026quot; lang=\u0026quot;EN-US\u0026quot; data-contrast=\u0026quot;none\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;NormalTextRun SCXW173777767 BCX8\u0026quot;\u0026gt;Reporting into: Director, Cloud Systems Engineering\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;LineBreakBlob BlobObject DragDrop SCXW173777767 BCX8\u0026quot;\u0026gt;\u0026lt;br class=\u0026quot;SCXW173777767 BCX8\u0026quot;\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;TextRun MacChromeBold SCXW173777767 BCX8\u0026quot; lang=\u0026quot;EN-US\u0026quot; data-contrast=\u0026quot;none\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;NormalTextRun SCXW173777767 BCX8\u0026quot;\u0026gt;R\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;NormalTextRun SCXW173777767 BCX8\u0026quot;\u0026gt;ole Type\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;NormalTextRun SCXW173777767 BCX8\u0026quot;\u0026gt;:\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;NormalTextRun SCXW173777767 BCX8\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;TextRun SCXW173777767 BCX8\u0026quot; lang=\u0026quot;EN-US\u0026quot; data-contrast=\u0026quot;none\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;NormalTextRun SCXW173777767 BCX8\u0026quot;\u0026gt;Individual Contributor\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;EOP Selected SCXW173777767 BCX8\u0026quot; data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;span class=\u0026quot;EOP Selected SCXW173777767 BCX8\u0026quot; data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;Location: UK remote\u0026lt;/span\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;strong\u0026gt;About NiCE \u0026lt;/strong\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4058412101,"name":"CX Product and Technology, Mgmt","child_ids":[4060229101,4053783101,4085757101,4085758101,4085759101],"parent_id":null}],"offices":[{"id":4005082101,"name":"United Kingdom - London","location":"United Kingdom - London","child_ids":[],"parent_id":4005102101}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://boards.eu.greenhouse.io/nice/jobs/4906285101?gh_jid=4906285101","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4491120101,"location":{"name":"United Kingdom - London; United Kingdom - Southampton"},"metadata":[{"id":4778158101,"name":"Job Type","value":"Regular","value_type":"single_select"},{"id":4787631101,"name":"Hiring Manager","value":{"name":"Chandra Nanjegowda","email":"chandra.nanjegowda@nice.com","user_id":4108665101,"employee_id":"111653"},"value_type":"user"},{"id":4614529101,"name":"Category","value":"PROFESSIONAL SERVICES","value_type":"short_text"},{"id":4614545101,"name":"Job String","value":"R\u0026D.Software Engineering.Software Engineer","value_type":"short_text"},{"id":4787135101,"name":"(HRBP) Critical Role","value":"Not Applicable","value_type":"single_select"},{"id":4952164101,"name":"(HRBP) Acquisition Job","value":"Not Applicable","value_type":"single_select"},{"id":7821998101,"name":"TA Director Only – Campaign","value":false,"value_type":"yes_no"}],"id":4906285101,"updated_at":"2026-08-28T02:17:11-04:00","requisition_id":"11295","title":"Lead DevOps Engineer","company_name":"NICE","first_published":"2026-06-29T06:59:48-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;So, what’s the role all about?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are looking for a\u0026amp;nbsp;\u0026lt;strong\u0026gt;Senior\u0026amp;nbsp;\u0026amp;nbsp;software engineer\u0026amp;nbsp;\u0026lt;/strong\u0026gt;who is passionate about solving infrastructure challenges through software engineering and automation. In this role, you will design, develop, and maintain scalable automation frameworks that streamline cloud infrastructure provisioning, configuration management, and operational processes.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You will build programmatic infrastructure solutions using\u0026amp;nbsp;\u0026lt;strong\u0026gt;Python\u0026lt;/strong\u0026gt;,\u0026amp;nbsp;\u0026lt;strong\u0026gt;Jinja2\u0026lt;/strong\u0026gt;, and\u0026amp;nbsp;\u0026lt;strong\u0026gt;Terraform\u0026lt;/strong\u0026gt;, generating and managing Infrastructure as Code (IaC) at scale. You will also leverage\u0026amp;nbsp;\u0026lt;strong\u0026gt;Puppet\u0026lt;/strong\u0026gt;\u0026amp;nbsp;for configuration management and develop\u0026amp;nbsp;\u0026lt;strong\u0026gt;PowerShell-based automation\u0026lt;/strong\u0026gt;\u0026amp;nbsp;to support and optimize Windows environments.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This is a highly technical, coding-focused position. The ideal candidate is a software-minded engineer who writes clean, maintainable, and testable code every day—not just ad hoc scripts. You should be comfortable designing reusable automation components, applying software development best practices, and driving operational excellence through automation across complex cloud and hybrid environments.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;How Will You Make an Impact?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Drive infrastructure standardization and operational excellence by designing and developing scalable automation frameworks in Python that enable consistent and repeatable deployments across cloud and on-premises environments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Accelerate infrastructure provisioning by building and enhancing Terraform code-generation platforms using Python and Jinja2, enabling teams to produce validated, environment-specific infrastructure code from reusable templates.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Improve system reliability and compliance by developing and maintaining Puppet modules, manifests, and Hiera configurations that manage Linux and Windows environments at scale.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Increase operational efficiency across Windows platforms by creating robust PowerShell automation solutions for server management, Active Directory administration, and hybrid cloud integrations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Simplify complex infrastructure workflows by developing internal automation tools, command-line utilities, and APIs that empower engineering teams to self-service common operational tasks.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Enhance the speed and safety of infrastructure delivery by integrating automation frameworks with CI/CD pipelines, enabling automated validation, testing, and deployment of infrastructure changes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Improve software quality and reduce deployment risk by implementing comprehensive testing strategies for infrastructure code, including unit testing, linting, and integration testing.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner closely with cloud, platform, and application teams to identify manual processes, eliminate operational toil, and drive automation-first solutions across the organization.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Enable long-term scalability and maintainability by creating clear documentation, standards, and runbooks for automation frameworks and infrastructure templates.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contribute to a strong engineering culture by participating in code reviews, sharing best practices, and continuously improving the quality, security, and maintainability of automation solutions.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Have you got what it takes?\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Python \u0026amp;amp; Automation Development\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;5+ years of Python development experience — not scripting, but structured, testable application code\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong understanding of Python packaging, virtual environments, dependency management (pip, Poetry), and code quality tooling (pylint, black, mypy)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience building CLI tools and automation frameworks using Python (Click, Typer, or similar)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hands-on experience with Jinja2 templating — building reusable, parameterised templates for configuration and infrastructure code generation\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with pytest for unit and integration testing of automation code\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Terraform \u0026amp;amp; IaC Code Generation\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Strong Terraform proficiency: module design, state management, remote backends, workspaces, and dependency graphs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven experience generating Terraform HCL programmatically using Python and Jinja2 — building template-driven pipelines that produce valid, linted, plan-ready infrastructure code\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with Terraform tooling: tflint, tfsec, terraform-docs, Terragrunt, or Atlantis\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Understanding of Terraform provider internals and resource lifecycle management\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Puppet \u0026amp;amp; Configuration Management\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Hands-on Puppet experience: writing manifests and modules, Hiera data hierarchies, node classification, and r10k / Code Manager workflows\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience managing mixed Linux and Windows environments with Puppet at scale\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with puppet-lint, rspec-puppet, and automated Puppet module testing pipelines\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Understanding of Puppet Enterprise or open-source Puppet Server administration\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;PowerShell Scripting\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Proficient PowerShell scripting for Windows Server administration, task automation, and hybrid cloud integrations (AWS Tools for PowerShell, Azure PowerShell)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience writing reusable PowerShell modules, functions, and error-handling patterns\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with Pester for PowerShell unit testing\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience automating Active Directory, Group Policy, or Windows networking tasks via PowerShell\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Cloud \u0026amp;amp; Infrastructure\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Solid AWS experience: EC2, EKS/ECS, Lambda, S3, RDS, VPC, IAM, and CloudWatch — understanding of services as automation targets\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with CI/CD platforms and integrating infrastructure code pipelines (GitHub Actions, Jenkins, GitLab CI)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfortable working with Linux\u0026amp;nbsp;\u0026amp;nbsp;and Windows Server in production environments\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What’s in it for you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!\u0026lt;strong\u0026gt;\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Enjoy NICE-FLEX!\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Requisition ID: 11295\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;Reporting into:\u0026amp;nbsp;\u0026lt;em\u0026gt;Director, Cloud Operations CXone, EMEA\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Role Type:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;Individual Contributor\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;strong\u0026gt;About NiCE \u0026lt;/strong\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4060229101,"name":"CX - Platform Operations","child_ids":[],"parent_id":4058412101}],"offices":[{"id":4005082101,"name":"United Kingdom - London","location":"United Kingdom - London","child_ids":[],"parent_id":4005102101}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://boards.eu.greenhouse.io/nice/jobs/4927545101?gh_jid=4927545101","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4491120101,"location":{"name":"United Kingdom - Remote"},"metadata":[{"id":4778158101,"name":"Job Type","value":"Regular","value_type":"single_select"},{"id":4787631101,"name":"Hiring Manager","value":{"name":"Chandra Nanjegowda","email":"chandra.nanjegowda@nice.com","user_id":4108665101,"employee_id":"111653"},"value_type":"user"},{"id":4614529101,"name":"Category","value":"PROFESSIONAL SERVICES","value_type":"short_text"},{"id":4614545101,"name":"Job String","value":"R\u0026D.Software Engineering.Software Engineer","value_type":"short_text"},{"id":4787135101,"name":"(HRBP) Critical Role","value":"Not Applicable","value_type":"single_select"},{"id":4952164101,"name":"(HRBP) Acquisition Job","value":"Not Applicable","value_type":"single_select"},{"id":7821998101,"name":"TA Director Only – Campaign","value":false,"value_type":"yes_no"}],"id":4927545101,"updated_at":"2026-09-29T07:13:19-04:00","requisition_id":"11295","title":"Lead DevOps Engineer- Late Shift(2 PM - 10PM)","company_name":"NICE","first_published":"2026-07-14T10:41:35-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;So, what’s the role all about?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are looking for a\u0026amp;nbsp;\u0026lt;strong\u0026gt;Senior\u0026amp;nbsp;\u0026amp;nbsp;software engineer\u0026amp;nbsp;\u0026lt;/strong\u0026gt;who is passionate about solving infrastructure challenges through software engineering and automation. In this role, you will design, develop, and maintain scalable automation frameworks that streamline cloud infrastructure provisioning, configuration management, and operational processes.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You will build programmatic infrastructure solutions using\u0026amp;nbsp;\u0026lt;strong\u0026gt;Python\u0026lt;/strong\u0026gt;,\u0026amp;nbsp;\u0026lt;strong\u0026gt;Jinja2\u0026lt;/strong\u0026gt;, and\u0026amp;nbsp;\u0026lt;strong\u0026gt;Terraform\u0026lt;/strong\u0026gt;, generating and managing Infrastructure as Code (IaC) at scale. You will also leverage\u0026amp;nbsp;\u0026lt;strong\u0026gt;Puppet\u0026lt;/strong\u0026gt;\u0026amp;nbsp;for configuration management and develop\u0026amp;nbsp;\u0026lt;strong\u0026gt;PowerShell-based automation\u0026lt;/strong\u0026gt;\u0026amp;nbsp;to support and optimize Windows environments.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This is a highly technical, coding-focused position. The ideal candidate is a software-minded engineer who writes clean, maintainable, and testable code every day—not just ad hoc scripts. You should be comfortable designing reusable automation components, applying software development best practices, and driving operational excellence through automation across complex cloud and hybrid environments.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;How Will You Make an Impact?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Drive infrastructure standardization and operational excellence by designing and developing scalable automation frameworks in Python that enable consistent and repeatable deployments across cloud and on-premises environments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Accelerate infrastructure provisioning by building and enhancing Terraform code-generation platforms using Python and Jinja2, enabling teams to produce validated, environment-specific infrastructure code from reusable templates.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Improve system reliability and compliance by developing and maintaining Puppet modules, manifests, and Hiera configurations that manage Linux and Windows environments at scale.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Increase operational efficiency across Windows platforms by creating robust PowerShell automation solutions for server management, Active Directory administration, and hybrid cloud integrations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Simplify complex infrastructure workflows by developing internal automation tools, command-line utilities, and APIs that empower engineering teams to self-service common operational tasks.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Enhance the speed and safety of infrastructure delivery by integrating automation frameworks with CI/CD pipelines, enabling automated validation, testing, and deployment of infrastructure changes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Improve software quality and reduce deployment risk by implementing comprehensive testing strategies for infrastructure code, including unit testing, linting, and integration testing.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner closely with cloud, platform, and application teams to identify manual processes, eliminate operational toil, and drive automation-first solutions across the organization.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Enable long-term scalability and maintainability by creating clear documentation, standards, and runbooks for automation frameworks and infrastructure templates.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contribute to a strong engineering culture by participating in code reviews, sharing best practices, and continuously improving the quality, security, and maintainability of automation solutions.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Have you got what it takes?\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Python \u0026amp;amp; Automation Development\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;5+ years of Python development experience — not scripting, but structured, testable application code\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong understanding of Python packaging, virtual environments, dependency management (pip, Poetry), and code quality tooling (pylint, black, mypy)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience building CLI tools and automation frameworks using Python (Click, Typer, or similar)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hands-on experience with Jinja2 templating — building reusable, parameterised templates for configuration and infrastructure code generation\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with pytest for unit and integration testing of automation code\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Terraform \u0026amp;amp; IaC Code Generation\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Strong Terraform proficiency: module design, state management, remote backends, workspaces, and dependency graphs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven experience generating Terraform HCL programmatically using Python and Jinja2 — building template-driven pipelines that produce valid, linted, plan-ready infrastructure code\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with Terraform tooling: tflint, tfsec, terraform-docs, Terragrunt, or Atlantis\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Understanding of Terraform provider internals and resource lifecycle management\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Puppet \u0026amp;amp; Configuration Management\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Hands-on Puppet experience: writing manifests and modules, Hiera data hierarchies, node classification, and r10k / Code Manager workflows\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience managing mixed Linux and Windows environments with Puppet at scale\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with puppet-lint, rspec-puppet, and automated Puppet module testing pipelines\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Understanding of Puppet Enterprise or open-source Puppet Server administration\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;PowerShell Scripting\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Proficient PowerShell scripting for Windows Server administration, task automation, and hybrid cloud integrations (AWS Tools for PowerShell, Azure PowerShell)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience writing reusable PowerShell modules, functions, and error-handling patterns\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with Pester for PowerShell unit testing\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience automating Active Directory, Group Policy, or Windows networking tasks via PowerShell\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Cloud \u0026amp;amp; Infrastructure\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Solid AWS experience: EC2, EKS/ECS, Lambda, S3, RDS, VPC, IAM, and CloudWatch — understanding of services as automation targets\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with CI/CD platforms and integrating infrastructure code pipelines (GitHub Actions, Jenkins, GitLab CI)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfortable working with Linux\u0026amp;nbsp;\u0026amp;nbsp;and Windows Server in production environments\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What’s in it for you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!\u0026lt;strong\u0026gt;\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Requisition ID: 11295\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;Reporting into:\u0026amp;nbsp;\u0026lt;em\u0026gt;Director, Cloud Operations CXone, EMEA\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Role Type:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;Individual Contributor\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;strong\u0026gt;About NiCE \u0026lt;/strong\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4060229101,"name":"CX - Platform Operations","child_ids":[],"parent_id":4058412101}],"offices":[{"id":4005082101,"name":"United Kingdom - London","location":"United Kingdom - London","child_ids":[],"parent_id":4005102101}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://boards.eu.greenhouse.io/nice/jobs/4905347101?gh_jid=4905347101","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4490740101,"location":{"name":"USA - Atlanta, GA; USA - Hoboken, NJ"},"metadata":[{"id":4778158101,"name":"Job Type","value":"Regular","value_type":"single_select"},{"id":4787631101,"name":"Hiring Manager","value":{"name":"Chen Kirsch","email":"chen.kirsch@niceactimize.com","user_id":4108705101,"employee_id":"32240"},"value_type":"user"},{"id":4614529101,"name":"Category","value":"PROFESSIONAL SERVICES","value_type":"short_text"},{"id":4614545101,"name":"Job String","value":"Professional Services.Business Consulting.Business Consultant","value_type":"short_text"},{"id":4787135101,"name":"(HRBP) Critical Role","value":"Not Applicable","value_type":"single_select"},{"id":4952164101,"name":"(HRBP) Acquisition Job","value":"Not Applicable","value_type":"single_select"},{"id":7821998101,"name":"TA Director Only – Campaign","value":null,"value_type":"yes_no"}],"id":4905347101,"updated_at":"2026-10-23T22:14:36-04:00","requisition_id":"11288","title":"Lead Fraud Business Consultant","company_name":"NICE","first_published":"2026-06-22T13:34:05-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;The primary role of an Actimize Business Development Consultant in the Global X-ccelerate Practice is very much focused on end-to-end business development, with the goal of promoting, providing and developing consultative services to NiCE Actimize customers, and prospects, in all matters related to financial crime. The Business Development Consultant also requires the facilitation of business transformation in order to drive increased adoption of financial crime solutions and services with NiCE Actimize clients, as well as driving the delivery of NiCE Actimize solutions in accordance with a prescribed NiCE Actimize Business Consulting methodology. \u0026lt;br\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;u\u0026gt;Duties and Responsibilities\u0026lt;/u\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Act as a trusted advisor to NiCE Actimize front line account teams in the entire journey of identifying new opportunities, developing capabilities, solutions and service offerings, pursuing go-to-market campaigns, landing wins, and delivering customer success.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Business Development and the delivery of the Global X-ccelerate go-to-market model\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify upsell and cross-sell opportunities at existing NiCE Actimize clients and follow through on such opportunities\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead and drive Global X-ccelerate Professional Services `engagements, working alongside team members from the broader NiCE Actimize Professional Services organization\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Indirect/Direct consulting to clients\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide mentoring, thought leadership and quality measurements on an ongoing basis\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop high-level implementation plans that are executable by the client\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deliver value-add consulting services in the area of financial crime, performance improvement and business transformation, leveraging knowledge of industry best practices and proven practices using NiCE Actimize solutions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deliver services and solutions that create measurable value and leverage clients’ investment in NiCE Actimize technology, thereby improving ROI as well as profit for NiCE Actimize\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work with product, sales and clients to educate on the value of business consulting and benefits of additional relevant NiCE Actimize solutions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Establish working relationships within the chosen partner ecosystem, internally and externally\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;u\u0026gt;Education \u0026amp;amp; Experience\u0026lt;/u\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Minimum of 8-years business development or direct consulting financial crime experience within a services firm, consulting firm, regulatory body\u0026amp;nbsp;or large financial institution\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Subject matter expertise in the areas of financial crime,\u0026amp;nbsp;performance management and metrics, business analysis, quality management and training\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience across multiple markets, across multiple countries.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrable business development experience focused on solutions with a significant services component\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Evidenced track record in developing opportunities and selling services to a client base\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent verbal and written communication and presentation skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;MBA/MSc preferred; BA/BS in relevant field required\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;u\u0026gt;Inter-Personal Skills\u0026lt;/u\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong proven skills in managing and people leadership\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Outstanding customer facing skills, presenting and selling\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven ability to effectively communicate value propositions and influence at all levels of an organization, including C-level executives and decision makers\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage client relationships and individual engagements with a strong focus on excellence\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;High level of accountability at the individual level; service and support that exceeds client needs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Self-motivated to strive for professional excellence in all aspects of work\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Willingness and ability to take initiative and learn independently\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Capable of working on multiple overlapping tasks in a fast-paced environment“Can-Do” attitude and problem-solving approach\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to articulate oneself both, verbally and in writing\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;u\u0026gt;Technical/Domain Knowledge \u0026amp;amp; Experience\u0026lt;/u\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Excellent understanding of core business domains i.e. Fraud detection, strategy. Operations and , data analysis techniques\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent working knowledge of Microsoft Office suite\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrable knowledge of database functionality and SQL\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;strong\u0026gt;About NiCE \u0026lt;/strong\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4012255101,"name":"Actimize - Services - Americas","child_ids":[4017085101,4036723101],"parent_id":4012238101}],"offices":[{"id":4005055101,"name":"USA - Atlanta, GA","location":"USA - Atlanta, GA","child_ids":[],"parent_id":4005091101}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://boards.eu.greenhouse.io/nice/jobs/4851456101?gh_jid=4851456101","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4461976101,"location":{"name":"United Kingdom - London"},"metadata":[{"id":4778158101,"name":"Job Type","value":"Regular","value_type":"single_select"},{"id":4787631101,"name":"Hiring Manager","value":{"name":"Victoria Allred-Bennett","email":"victoria.allred-bennett@nice.com","user_id":4115992101,"employee_id":"105014"},"value_type":"user"},{"id":4614529101,"name":"Category","value":"PROFESSIONAL SERVICES","value_type":"short_text"},{"id":4614545101,"name":"Job String","value":"Professional Services.Professional Services.Professional Services Engineer","value_type":"short_text"},{"id":4787135101,"name":"(HRBP) Critical Role","value":"Not Applicable","value_type":"single_select"},{"id":4952164101,"name":"(HRBP) Acquisition Job","value":"Cognigy","value_type":"single_select"},{"id":7821998101,"name":"TA Director Only – Campaign","value":null,"value_type":"yes_no"}],"id":4851456101,"updated_at":"2026-09-24T08:10:17-04:00","requisition_id":"10746","title":"Lead Partner Success Implementation Engineer","company_name":"NICE","first_published":"2026-04-27T11:29:35-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;\u0026lt;span data-ccp-parastyle=\u0026quot;header\u0026quot;\u0026gt;So,\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-parastyle=\u0026quot;header\u0026quot;\u0026gt;what’s\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-parastyle=\u0026quot;header\u0026quot;\u0026gt;\u0026amp;nbsp;t\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-parastyle=\u0026quot;header\u0026quot;\u0026gt;he\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-parastyle=\u0026quot;header\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-parastyle=\u0026quot;header\u0026quot;\u0026gt;r\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-parastyle=\u0026quot;header\u0026quot;\u0026gt;ole\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-parastyle=\u0026quot;header\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-parastyle=\u0026quot;header\u0026quot;\u0026gt;all about?\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335551550\u0026amp;quot;:6,\u0026amp;quot;335551620\u0026amp;quot;:6,\u0026amp;quot;335559739\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240,\u0026amp;quot;469777462\u0026amp;quot;:[4680,9360],\u0026amp;quot;469777927\u0026amp;quot;:[0,0],\u0026amp;quot;469777928\u0026amp;quot;:[3,4]}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335551550\u0026amp;quot;:6,\u0026amp;quot;335551620\u0026amp;quot;:6,\u0026amp;quot;335559739\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240,\u0026amp;quot;469777462\u0026amp;quot;:[4680,9360],\u0026amp;quot;469777927\u0026amp;quot;:[0,0],\u0026amp;quot;469777928\u0026amp;quot;:[3,4]}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;The\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;Lead Partner Success Implementation Engineer\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;\u0026amp;nbsp;is an individual contributor\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;lead-level,\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;technical expert who plays a\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;strategic\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;\u0026amp;nbsp;role in driving partner success across implementation, readiness, and ongoing product adoption. This role\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;owns\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;\u0026amp;nbsp;advanced technical\u0026amp;nbsp;expertise, leads\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;cross-partner\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;\u0026amp;nbsp;escalated troubleshooting,\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;sets technical standards\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;\u0026amp;nbsp;through enhancement advocacy, and ensures partners are fully enabled to deploy, configure, and\u0026amp;nbsp;optimize\u0026amp;nbsp;the platform at scale.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335551550\u0026amp;quot;:6,\u0026amp;quot;335551620\u0026amp;quot;:6,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;As an experienced member of the team, this role\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;drives partner enablement programs\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;, mentors\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;Implementation Engineers\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;, provides\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;technical direction\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;\u0026amp;nbsp;to Partner Success Managers and TAMs, and contributes to\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;operating rhythms,\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;best-practice governance,\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;\u0026amp;nbsp;and technical leadership across the partner ecosystem.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335551550\u0026amp;quot;:6,\u0026amp;quot;335551620\u0026amp;quot;:6,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335551550\u0026amp;quot;:6,\u0026amp;quot;335551620\u0026amp;quot;:6,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;How will you make an impact\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335551550\u0026amp;quot;:6,\u0026amp;quot;335551620\u0026amp;quot;:6,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Technical Advocacy \u0026amp;amp; Product Support\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:true,\u0026amp;quot;134233118\u0026amp;quot;:true,\u0026amp;quot;201341983\u0026amp;quot;:2,\u0026amp;quot;335559740\u0026amp;quot;:300}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;28\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:360,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;1\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Deliver\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;expert-level\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;\u0026amp;nbsp;technical guidance, troubleshooting, and platform knowledge to partner customers following readiness.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233279\u0026amp;quot;:false,\u0026amp;quot;201341983\u0026amp;quot;:2,\u0026amp;quot;335559740\u0026amp;quot;:300}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;28\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:360,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;2\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Champion product enhancements,\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;prioritizing\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;\u0026amp;nbsp;complex partner needs and collaborating with internal engineering and product teams.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233279\u0026amp;quot;:false,\u0026amp;quot;201341983\u0026amp;quot;:2,\u0026amp;quot;335559740\u0026amp;quot;:300}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;28\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:360,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;3\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Lead\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;critical\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;\u0026amp;nbsp;and escalated support engagements to ensure\u0026amp;nbsp;timely\u0026amp;nbsp;resolution,\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;drive root-cause analysis\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;, and deliver\u0026amp;nbsp;optimal\u0026amp;nbsp;platform performance.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233279\u0026amp;quot;:false,\u0026amp;quot;201341983\u0026amp;quot;:2,\u0026amp;quot;335559740\u0026amp;quot;:300}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Implementation\u0026amp;nbsp;Leadership\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:true,\u0026amp;quot;134233118\u0026amp;quot;:true,\u0026amp;quot;201341983\u0026amp;quot;:2,\u0026amp;quot;335559740\u0026amp;quot;:300}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;28\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:360,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;4\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Oversee\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;a portfolio of\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;\u0026amp;nbsp;complex technical implementation projects for partner customers, including advanced configuration, integrations, deployment architecture, and onboarding strategies.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233279\u0026amp;quot;:false,\u0026amp;quot;201341983\u0026amp;quot;:2,\u0026amp;quot;335559740\u0026amp;quot;:300}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;28\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:360,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;5\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Ensure partners understand scalable deployment models,\u0026amp;nbsp;technical best\u0026amp;nbsp;practices, and long-term operational success strategies,\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;and enforce implementation standards\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233279\u0026amp;quot;:false,\u0026amp;quot;201341983\u0026amp;quot;:2,\u0026amp;quot;335559740\u0026amp;quot;:300}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;28\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:360,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;6\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Guide handoff from implementation to steady-state support by\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;defining readiness criteria\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;\u0026amp;nbsp;and ensuring smooth transition for partners and internal teams.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233279\u0026amp;quot;:false,\u0026amp;quot;201341983\u0026amp;quot;:2,\u0026amp;quot;335559740\u0026amp;quot;:300}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Cross-Functional Collaboration\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:true,\u0026amp;quot;134233118\u0026amp;quot;:true,\u0026amp;quot;201341983\u0026amp;quot;:2,\u0026amp;quot;335559740\u0026amp;quot;:300}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;28\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:360,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;7\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Serve as a liaison to TAM and Partner Success organizations, ensuring deep technical alignment across partner and customer support motions.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233279\u0026amp;quot;:false,\u0026amp;quot;201341983\u0026amp;quot;:2,\u0026amp;quot;335559740\u0026amp;quot;:300}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;28\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:360,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;8\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Collaborate with Partner Success Managers to assess partner maturity,\u0026amp;nbsp;identify\u0026amp;nbsp;technical gaps, and\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;build scalable adoption plans\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233279\u0026amp;quot;:false,\u0026amp;quot;201341983\u0026amp;quot;:2,\u0026amp;quot;335559740\u0026amp;quot;:300}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;28\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:360,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;9\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Communicate product updates, platform changes, and technical insights across partner-facing teams,\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;influencing roadmap alignment\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;\u0026amp;nbsp;and broader operational excellence.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233279\u0026amp;quot;:false,\u0026amp;quot;201341983\u0026amp;quot;:2,\u0026amp;quot;335559740\u0026amp;quot;:300}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Knowledge Sharing \u0026amp;amp; Best Practices\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:true,\u0026amp;quot;134233118\u0026amp;quot;:true,\u0026amp;quot;201341983\u0026amp;quot;:2,\u0026amp;quot;335559740\u0026amp;quot;:300}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;28\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:360,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;10\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Create and share\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;standardized\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;\u0026amp;nbsp;best practices, technical playbooks, and lessons learned across partner accounts.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233279\u0026amp;quot;:false,\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;28\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:360,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;11\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Lead internal knowledge-sharing sessions,\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;coach\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;\u0026amp;nbsp;Implementation Engineers, and elevate the technical capabilities of the Partner Success organization.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233279\u0026amp;quot;:false,\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;28\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:360,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;12\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Contribute to\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;enablement strategy\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;, documentation, and training material to enhance partner readiness and technical\u0026amp;nbsp;proficiency.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233279\u0026amp;quot;:false,\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;28\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:360,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;13\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Lead executive business reviews and represent partner\u0026amp;nbsp;technical\u0026amp;nbsp;needs in strategic planning forums.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:256}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559685\u0026amp;quot;:360,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;Have\u0026amp;nbsp;you got\u0026amp;nbsp;what it takes?\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;13\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:360,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;1\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;7+\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;\u0026amp;nbsp;years of experience in implementation engineering, solutions engineering, technical support, or a related technical customer facing role.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:2,\u0026amp;quot;335559740\u0026amp;quot;:300}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;13\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:360,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;2\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Strong\u0026amp;nbsp;expertise\u0026amp;nbsp;in diagnosing and resolving complex technical issues across integrations, APIs, configuration, and deployment environments,\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;including driving systemic fixes\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233279\u0026amp;quot;:false,\u0026amp;quot;201341983\u0026amp;quot;:2,\u0026amp;quot;335559739\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:300}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;13\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:360,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;3\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Exceptional communication skills with the ability to translate highly technical concepts for diverse audiences,\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;including executive stakeholders\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233279\u0026amp;quot;:false,\u0026amp;quot;201341983\u0026amp;quot;:2,\u0026amp;quot;335559739\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:300}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;13\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:360,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;4\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Proven ability to lead technical projects, influence stakeholders, and collaborate effectively across cross-functional teams,\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;often without direct authority\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233279\u0026amp;quot;:false,\u0026amp;quot;201341983\u0026amp;quot;:2,\u0026amp;quot;335559739\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:300}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;13\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:360,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;5\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Ability to travel up to 20% regional travel; some international travel may be necessary to meet with partners, attend business reviews, and support regional initiatives.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:2,\u0026amp;quot;335559739\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:300}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:2,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559739\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:300}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;You will\u0026amp;nbsp;have an advantage\u0026amp;nbsp;if you also\u0026amp;nbsp;have:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;14\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;1\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Experience partnering with channel or reseller organizations\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:true,\u0026amp;quot;134233118\u0026amp;quot;:true,\u0026amp;quot;201341983\u0026amp;quot;:2,\u0026amp;quot;335559740\u0026amp;quot;:300}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;14\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;2\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Experience in a global technology or SaaS organization. Professional services, or Solution Delivery\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:true,\u0026amp;quot;134233118\u0026amp;quot;:true,\u0026amp;quot;201341983\u0026amp;quot;:2,\u0026amp;quot;335559740\u0026amp;quot;:300}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;14\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;3\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Deep knowledge of global partner ecosystems or channel/alliances strategy.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:true,\u0026amp;quot;134233118\u0026amp;quot;:true,\u0026amp;quot;201341983\u0026amp;quot;:2,\u0026amp;quot;335559740\u0026amp;quot;:300}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;14\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;4\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Familiarity with cloud\u0026amp;nbsp;architectures, API ecosystems, or enterprise deployment patterns.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:2,\u0026amp;quot;335559739\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:300}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:true,\u0026amp;quot;134233118\u0026amp;quot;:true,\u0026amp;quot;201341983\u0026amp;quot;:2,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559740\u0026amp;quot;:300}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:false,\u0026amp;quot;134233118\u0026amp;quot;:false,\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559738\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:false,\u0026amp;quot;134233118\u0026amp;quot;:false,\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559738\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p data-ccp-border-bottom=\u0026quot;0px none \u0026quot; data-ccp-padding-bottom=\u0026quot;0px\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;What’s\u0026amp;nbsp;in it for you?\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335551550\u0026amp;quot;:6,\u0026amp;quot;335551620\u0026amp;quot;:6,\u0026amp;quot;335559740\u0026amp;quot;:240,\u0026amp;quot;335572083\u0026amp;quot;:0,\u0026amp;quot;335572084\u0026amp;quot;:0,\u0026amp;quot;335572085\u0026amp;quot;:4278190080,\u0026amp;quot;469789810\u0026amp;quot;:\u0026amp;quot;nil\u0026amp;quot;}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p data-ccp-border-top=\u0026quot;0px none \u0026quot; data-ccp-padding-top=\u0026quot;0px\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Learn more about the\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;Benefits at NICE\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;(Link which we will land up on benefits section\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335551550\u0026amp;quot;:6,\u0026amp;quot;335551620\u0026amp;quot;:6,\u0026amp;quot;335559740\u0026amp;quot;:240,\u0026amp;quot;335572083\u0026amp;quot;:0,\u0026amp;quot;335572084\u0026amp;quot;:0,\u0026amp;quot;335572085\u0026amp;quot;:4278190080,\u0026amp;quot;469789810\u0026amp;quot;:\u0026amp;quot;nil\u0026amp;quot;}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Join\u0026amp;nbsp;an ever-growing, market disrupting,\u0026amp;nbsp;global\u0026amp;nbsp;company\u0026amp;nbsp;where the teams\u0026amp;nbsp;–\u0026amp;nbsp;comprised\u0026amp;nbsp;of the best of the best\u0026amp;nbsp;–\u0026amp;nbsp;work in a\u0026amp;nbsp;fast-paced,\u0026amp;nbsp;collaborative,\u0026amp;nbsp;and creative environment!\u0026amp;nbsp;As the market leader, every day at NICE is a\u0026amp;nbsp;chance\u0026amp;nbsp;to\u0026amp;nbsp;learn and grow,\u0026amp;nbsp;and\u0026amp;nbsp;there are\u0026amp;nbsp;endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next\u0026amp;nbsp;NICEr!\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p data-ccp-border-bottom=\u0026quot;0px none \u0026quot; data-ccp-padding-bottom=\u0026quot;0px\u0026quot;\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240,\u0026amp;quot;335572083\u0026amp;quot;:0,\u0026amp;quot;335572084\u0026amp;quot;:0,\u0026amp;quot;335572085\u0026amp;quot;:4278190080,\u0026amp;quot;469789810\u0026amp;quot;:\u0026amp;quot;nil\u0026amp;quot;}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p data-ccp-border-top=\u0026quot;0px none \u0026quot; data-ccp-padding-top=\u0026quot;0px\u0026quot; data-ccp-border-bottom=\u0026quot;0px none \u0026quot; data-ccp-padding-bottom=\u0026quot;0px\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Enjoy NICE-FLEX!\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240,\u0026amp;quot;335572083\u0026amp;quot;:0,\u0026amp;quot;335572084\u0026amp;quot;:0,\u0026amp;quot;335572085\u0026amp;quot;:4278190080,\u0026amp;quot;469789810\u0026amp;quot;:\u0026amp;quot;nil\u0026amp;quot;}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p data-ccp-border-top=\u0026quot;0px none \u0026quot; data-ccp-padding-top=\u0026quot;0px\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation,\u0026amp;nbsp;new ideas, and a vibrant, interactive atmosphere.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335551550\u0026amp;quot;:6,\u0026amp;quot;335551620\u0026amp;quot;:6,\u0026amp;quot;335559740\u0026amp;quot;:240,\u0026amp;quot;335572083\u0026amp;quot;:0,\u0026amp;quot;335572084\u0026amp;quot;:0,\u0026amp;quot;335572085\u0026amp;quot;:4278190080,\u0026amp;quot;469789810\u0026amp;quot;:\u0026amp;quot;nil\u0026amp;quot;}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:false,\u0026amp;quot;134233118\u0026amp;quot;:false,\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559738\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:false,\u0026amp;quot;134233118\u0026amp;quot;:false,\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559738\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;\u0026lt;span data-ccp-parastyle=\u0026quot;Normal (Web)\u0026quot;\u0026gt;About\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-parastyle=\u0026quot;Normal (Web)\u0026quot;\u0026gt;NICE\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-parastyle=\u0026quot;Normal (Web)\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:false,\u0026amp;quot;134233118\u0026amp;quot;:false,\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559738\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:false,\u0026amp;quot;134233118\u0026amp;quot;:false,\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559738\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;Emphasis\u0026quot;\u0026gt;NICE\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;Emphasis\u0026quot;\u0026gt; \u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;Emphasis\u0026quot;\u0026gt;Ltd.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;Emphasis\u0026quot;\u0026gt; \u0026lt;/span\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;Emphasis\u0026quot;\u0026gt;(NASDAQ: NICE)\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;Emphasis\u0026quot;\u0026gt; \u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;Emphasis\u0026quot;\u0026gt;software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences,\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;Emphasis\u0026quot;\u0026gt; \u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;Emphasis\u0026quot;\u0026gt;fight financial crime\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;Emphasis\u0026quot;\u0026gt; \u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;Emphasis\u0026quot;\u0026gt;and ensure public safety.\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;Emphasis\u0026quot;\u0026gt; \u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;Emphasis\u0026quot;\u0026gt;Every day, NICE software manages\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;Emphasis\u0026quot;\u0026gt; \u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;Emphasis\u0026quot;\u0026gt;more than\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;Emphasis\u0026quot;\u0026gt; \u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;Emphasis\u0026quot;\u0026gt;120 million customer interactions and monitors\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;Emphasis\u0026quot;\u0026gt; \u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;Emphasis\u0026quot;\u0026gt;3+\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;Emphasis\u0026quot;\u0026gt; \u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;Emphasis\u0026quot;\u0026gt;billion financial transactions.\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:false,\u0026amp;quot;134233118\u0026amp;quot;:false,\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335551550\u0026amp;quot;:6,\u0026amp;quot;335551620\u0026amp;quot;:6,\u0026amp;quot;335559738\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:false,\u0026amp;quot;134233118\u0026amp;quot;:false,\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335551550\u0026amp;quot;:6,\u0026amp;quot;335551620\u0026amp;quot;:6,\u0026amp;quot;335559738\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;Emphasis\u0026quot;\u0026gt;Known as an\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;Emphasis\u0026quot;\u0026gt;innovation\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;Emphasis\u0026quot;\u0026gt;\u0026amp;nbsp;powerhouse that excels in AI, cloud and digital, NICE is consistently recognized as the market leader in its domains, with over 8,\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;Emphasis\u0026quot;\u0026gt;5\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;Emphasis\u0026quot;\u0026gt;00 employees across 30+ countries.\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:false,\u0026amp;quot;134233118\u0026amp;quot;:false,\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335551550\u0026amp;quot;:6,\u0026amp;quot;335551620\u0026amp;quot;:6,\u0026amp;quot;335559738\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:false,\u0026amp;quot;134233118\u0026amp;quot;:false,\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335551550\u0026amp;quot;:6,\u0026amp;quot;335551620\u0026amp;quot;:6,\u0026amp;quot;335559738\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;Emphasis\u0026quot;\u0026gt;NICE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;Emphasis\u0026quot;\u0026gt;orientation\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;Emphasis\u0026quot;\u0026gt;\u0026amp;nbsp;or any other category protected by law.\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;\u0026lt;span data-ccp-parastyle=\u0026quot;Normal (Web)\u0026quot;\u0026gt; \u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:false,\u0026amp;quot;134233118\u0026amp;quot;:false,\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335551550\u0026amp;quot;:6,\u0026amp;quot;335551620\u0026amp;quot;:6,\u0026amp;quot;335559738\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Requisition ID: 10746\u0026lt;br\u0026gt;Reporting into: \u0026lt;/strong\u0026gt;Director, Partner Success\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;Role Type: \u0026lt;/strong\u0026gt;Individual Contributor\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;strong\u0026gt;About NiCE \u0026lt;/strong\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4070116101,"name":"GCO - Partners Mgmt","child_ids":[],"parent_id":4016399101}],"offices":[{"id":4005082101,"name":"United Kingdom - London","location":"United Kingdom - London","child_ids":[],"parent_id":4005102101}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://boards.eu.greenhouse.io/nice/jobs/4961482101?gh_jid=4961482101","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4516023101,"location":{"name":"Germany - Remote"},"metadata":[{"id":4778158101,"name":"Job Type","value":"Regular","value_type":"single_select"},{"id":4787631101,"name":"Hiring Manager","value":{"name":"Christine Baldwin","email":"christine.baldwin@nice.com","user_id":4108812101,"employee_id":"120190"},"value_type":"user"},{"id":4614529101,"name":"Category","value":"PROFESSIONAL SERVICES","value_type":"short_text"},{"id":4614545101,"name":"Job String","value":"PROFESSIONAL SERVICES","value_type":"short_text"},{"id":4787135101,"name":"(HRBP) Critical Role","value":"Not Applicable","value_type":"single_select"},{"id":4952164101,"name":"(HRBP) Acquisition Job","value":"Not Applicable","value_type":"single_select"},{"id":7821998101,"name":"TA Director Only – Campaign","value":true,"value_type":"yes_no"}],"id":4961482101,"updated_at":"2026-10-01T09:03:27-04:00","requisition_id":"11655","title":"Lead Partner Success Implementation Engineer - German Speaking","company_name":"NICE","first_published":"2026-09-11T06:58:40-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;\u0026lt;span data-ccp-parastyle=\u0026quot;header\u0026quot;\u0026gt;So, \u0026lt;/span\u0026gt;\u0026lt;span data-ccp-parastyle=\u0026quot;header\u0026quot;\u0026gt;what’s\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-parastyle=\u0026quot;header\u0026quot;\u0026gt;\u0026amp;nbsp;t\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-parastyle=\u0026quot;header\u0026quot;\u0026gt;he\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-parastyle=\u0026quot;header\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-parastyle=\u0026quot;header\u0026quot;\u0026gt;r\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-parastyle=\u0026quot;header\u0026quot;\u0026gt;ole\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-parastyle=\u0026quot;header\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-parastyle=\u0026quot;header\u0026quot;\u0026gt;all about?\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335551550\u0026amp;quot;:6,\u0026amp;quot;335551620\u0026amp;quot;:6,\u0026amp;quot;335559739\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240,\u0026amp;quot;469777462\u0026amp;quot;:[4680,9360],\u0026amp;quot;469777927\u0026amp;quot;:[0,0],\u0026amp;quot;469777928\u0026amp;quot;:[3,4]}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335551550\u0026amp;quot;:6,\u0026amp;quot;335551620\u0026amp;quot;:6,\u0026amp;quot;335559739\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240,\u0026amp;quot;469777462\u0026amp;quot;:[4680,9360],\u0026amp;quot;469777927\u0026amp;quot;:[0,0],\u0026amp;quot;469777928\u0026amp;quot;:[3,4]}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;The\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;Lead Partner Success Implementation Engineer\u0026lt;/span\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;\u0026amp;nbsp;is an individual contributor\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;lead-level,\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;technical expert who plays a\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;strategic\u0026lt;/span\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;\u0026amp;nbsp;role in driving partner success across implementation, readiness, and ongoing product adoption. This role\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;owns\u0026lt;/span\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;\u0026amp;nbsp;advanced technical\u0026amp;nbsp;expertise, leads\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;cross-partner\u0026lt;/span\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;\u0026amp;nbsp;escalated troubleshooting,\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;sets technical standards\u0026lt;/span\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;\u0026amp;nbsp;through enhancement advocacy, and ensures partners are fully enabled to deploy, configure, and\u0026amp;nbsp;optimize\u0026amp;nbsp;the platform at scale.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335551550\u0026amp;quot;:6,\u0026amp;quot;335551620\u0026amp;quot;:6,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;As an experienced member of the team, this role\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;drives partner enablement programs\u0026lt;/span\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;, mentors\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;Implementation Engineers\u0026lt;/span\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;, provides\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;technical direction\u0026lt;/span\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;\u0026amp;nbsp;to Partner Success Managers and TAMs, and contributes to\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;operating rhythms,\u0026lt;/span\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;best-practice governance,\u0026lt;/span\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;\u0026amp;nbsp;and technical leadership across the partner ecosystem.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335551550\u0026amp;quot;:6,\u0026amp;quot;335551620\u0026amp;quot;:6,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;How will you make an impact\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335551550\u0026amp;quot;:6,\u0026amp;quot;335551620\u0026amp;quot;:6,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Technical Advocacy \u0026amp;amp; Product Support\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:true,\u0026amp;quot;134233118\u0026amp;quot;:true,\u0026amp;quot;201341983\u0026amp;quot;:2,\u0026amp;quot;335559740\u0026amp;quot;:300}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;28\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:360,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;1\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Deliver\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;expert-level\u0026lt;/span\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;\u0026amp;nbsp;technical guidance, troubleshooting, and platform knowledge to partner customers following readiness.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233279\u0026amp;quot;:false,\u0026amp;quot;201341983\u0026amp;quot;:2,\u0026amp;quot;335559740\u0026amp;quot;:300}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;28\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:360,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;2\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Champion product enhancements,\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;prioritizing\u0026lt;/span\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;\u0026amp;nbsp;complex partner needs and collaborating with internal engineering and product teams.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233279\u0026amp;quot;:false,\u0026amp;quot;201341983\u0026amp;quot;:2,\u0026amp;quot;335559740\u0026amp;quot;:300}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;28\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:360,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;3\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Lead\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;critical\u0026lt;/span\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;\u0026amp;nbsp;and escalated support engagements to ensure\u0026amp;nbsp;timely\u0026amp;nbsp;resolution,\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;drive root-cause analysis\u0026lt;/span\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;, and deliver\u0026amp;nbsp;optimal\u0026amp;nbsp;platform performance.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233279\u0026amp;quot;:false,\u0026amp;quot;201341983\u0026amp;quot;:2,\u0026amp;quot;335559740\u0026amp;quot;:300}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Implementation\u0026amp;nbsp;Leadership\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:true,\u0026amp;quot;134233118\u0026amp;quot;:true,\u0026amp;quot;201341983\u0026amp;quot;:2,\u0026amp;quot;335559740\u0026amp;quot;:300}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;28\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:360,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;4\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Oversee\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;a portfolio of\u0026lt;/span\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;\u0026amp;nbsp;complex technical implementation projects for partner customers, including advanced configuration, integrations, deployment architecture, and onboarding strategies.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233279\u0026amp;quot;:false,\u0026amp;quot;201341983\u0026amp;quot;:2,\u0026amp;quot;335559740\u0026amp;quot;:300}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;28\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:360,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;5\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Ensure partners understand scalable deployment models,\u0026amp;nbsp;technical best\u0026amp;nbsp;practices, and long-term operational success strategies,\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;and enforce implementation standards\u0026lt;/span\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233279\u0026amp;quot;:false,\u0026amp;quot;201341983\u0026amp;quot;:2,\u0026amp;quot;335559740\u0026amp;quot;:300}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;28\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:360,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;6\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Guide handoff from implementation to steady-state support by\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;defining readiness criteria\u0026lt;/span\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;\u0026amp;nbsp;and ensuring smooth transition for partners and internal teams.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233279\u0026amp;quot;:false,\u0026amp;quot;201341983\u0026amp;quot;:2,\u0026amp;quot;335559740\u0026amp;quot;:300}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Cross-Functional Collaboration\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:true,\u0026amp;quot;134233118\u0026amp;quot;:true,\u0026amp;quot;201341983\u0026amp;quot;:2,\u0026amp;quot;335559740\u0026amp;quot;:300}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;28\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:360,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;7\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Serve as a liaison to TAM and Partner Success organizations, ensuring deep technical alignment across partner and customer support motions.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233279\u0026amp;quot;:false,\u0026amp;quot;201341983\u0026amp;quot;:2,\u0026amp;quot;335559740\u0026amp;quot;:300}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;28\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:360,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;8\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Collaborate with Partner Success Managers to assess partner maturity,\u0026amp;nbsp;identify\u0026amp;nbsp;technical gaps, and\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;build scalable adoption plans\u0026lt;/span\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233279\u0026amp;quot;:false,\u0026amp;quot;201341983\u0026amp;quot;:2,\u0026amp;quot;335559740\u0026amp;quot;:300}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;28\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:360,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;9\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Communicate product updates, platform changes, and technical insights across partner-facing teams,\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;influencing roadmap alignment\u0026lt;/span\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;\u0026amp;nbsp;and broader operational excellence.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233279\u0026amp;quot;:false,\u0026amp;quot;201341983\u0026amp;quot;:2,\u0026amp;quot;335559740\u0026amp;quot;:300}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Knowledge Sharing \u0026amp;amp; Best Practices\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:true,\u0026amp;quot;134233118\u0026amp;quot;:true,\u0026amp;quot;201341983\u0026amp;quot;:2,\u0026amp;quot;335559740\u0026amp;quot;:300}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;28\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:360,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;10\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Create and share\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;standardized\u0026lt;/span\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;\u0026amp;nbsp;best practices, technical playbooks, and lessons learned across partner accounts.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233279\u0026amp;quot;:false,\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;28\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:360,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;11\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Lead internal knowledge-sharing sessions,\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;coach\u0026lt;/span\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;\u0026amp;nbsp;Implementation Engineers, and elevate the technical capabilities of the Partner Success organization.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233279\u0026amp;quot;:false,\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;28\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:360,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;12\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Contribute to\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;enablement strategy\u0026lt;/span\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;, documentation, and training material to enhance partner readiness and technical\u0026amp;nbsp;proficiency.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233279\u0026amp;quot;:false,\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;28\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:360,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;13\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Lead executive business reviews and represent partner\u0026amp;nbsp;technical\u0026amp;nbsp;needs in strategic planning forums.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:256}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559685\u0026amp;quot;:360,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;Have\u0026amp;nbsp;you got\u0026amp;nbsp;what it takes?\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;13\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:360,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;1\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;7+\u0026lt;/span\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;\u0026amp;nbsp;years of experience in implementation engineering, solutions engineering, technical support, or a related technical customer facing role.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:2,\u0026amp;quot;335559740\u0026amp;quot;:300}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;13\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:360,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;2\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Strong\u0026amp;nbsp;expertise\u0026amp;nbsp;in diagnosing and resolving complex technical issues across integrations, APIs, configuration, and deployment environments,\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;including driving systemic fixes\u0026lt;/span\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233279\u0026amp;quot;:false,\u0026amp;quot;201341983\u0026amp;quot;:2,\u0026amp;quot;335559739\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:300}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;13\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:360,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;3\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Exceptional communication skills with the ability to translate highly technical concepts for diverse audiences,\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;including executive stakeholders\u0026lt;/span\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233279\u0026amp;quot;:false,\u0026amp;quot;201341983\u0026amp;quot;:2,\u0026amp;quot;335559739\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:300}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;13\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:360,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;4\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Proven ability to lead technical projects, influence stakeholders, and collaborate effectively across cross-functional teams,\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;often without direct authority\u0026lt;/span\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233279\u0026amp;quot;:false,\u0026amp;quot;201341983\u0026amp;quot;:2,\u0026amp;quot;335559739\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:300}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;13\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:360,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;5\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Ability to travel up to 20% regional travel; some international travel may be necessary to meet with partners, attend business reviews, and support regional initiatives.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:2,\u0026amp;quot;335559739\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:300}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:2,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559739\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:300}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;You will\u0026amp;nbsp;have an advantage\u0026amp;nbsp;if you also\u0026amp;nbsp;have:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;14\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;1\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Experience partnering with channel or reseller organizations\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:true,\u0026amp;quot;134233118\u0026amp;quot;:true,\u0026amp;quot;201341983\u0026amp;quot;:2,\u0026amp;quot;335559740\u0026amp;quot;:300}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;14\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;2\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Experience in a global technology or SaaS organization. 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data-aria-posinset=\u0026quot;3\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Deep knowledge of global partner ecosystems or channel/alliances strategy.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:true,\u0026amp;quot;134233118\u0026amp;quot;:true,\u0026amp;quot;201341983\u0026amp;quot;:2,\u0026amp;quot;335559740\u0026amp;quot;:300}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;14\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;4\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Familiarity with cloud\u0026amp;nbsp;architectures, API ecosystems, or enterprise deployment patterns.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:2,\u0026amp;quot;335559739\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:300}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:true,\u0026amp;quot;134233118\u0026amp;quot;:true,\u0026amp;quot;201341983\u0026amp;quot;:2,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559740\u0026amp;quot;:300}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p data-ccp-border-bottom=\u0026quot;0px none \u0026quot; data-ccp-padding-bottom=\u0026quot;0px\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;What’s\u0026amp;nbsp;in it for you?\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335551550\u0026amp;quot;:6,\u0026amp;quot;335551620\u0026amp;quot;:6,\u0026amp;quot;335559740\u0026amp;quot;:240,\u0026amp;quot;335572083\u0026amp;quot;:0,\u0026amp;quot;335572084\u0026amp;quot;:0,\u0026amp;quot;335572085\u0026amp;quot;:4278190080,\u0026amp;quot;469789810\u0026amp;quot;:\u0026amp;quot;nil\u0026amp;quot;}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p data-ccp-border-top=\u0026quot;0px none \u0026quot; data-ccp-padding-top=\u0026quot;0px\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Learn more about the\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;Benefits at NICE\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;(Link which we will land up on benefits section\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335551550\u0026amp;quot;:6,\u0026amp;quot;335551620\u0026amp;quot;:6,\u0026amp;quot;335559740\u0026amp;quot;:240,\u0026amp;quot;335572083\u0026amp;quot;:0,\u0026amp;quot;335572084\u0026amp;quot;:0,\u0026amp;quot;335572085\u0026amp;quot;:4278190080,\u0026amp;quot;469789810\u0026amp;quot;:\u0026amp;quot;nil\u0026amp;quot;}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Join\u0026amp;nbsp;an ever-growing, market disrupting,\u0026amp;nbsp;global\u0026amp;nbsp;company\u0026amp;nbsp;where the teams\u0026amp;nbsp;–\u0026amp;nbsp;comprised\u0026amp;nbsp;of the best of the best\u0026amp;nbsp;–\u0026amp;nbsp;work in a\u0026amp;nbsp;fast-paced,\u0026amp;nbsp;collaborative,\u0026amp;nbsp;and creative environment!\u0026amp;nbsp;As the market leader, every day at NICE is a\u0026amp;nbsp;chance\u0026amp;nbsp;to\u0026amp;nbsp;learn and grow,\u0026amp;nbsp;and\u0026amp;nbsp;there are\u0026amp;nbsp;endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next\u0026amp;nbsp;NICEr!\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p data-ccp-border-bottom=\u0026quot;0px none \u0026quot; data-ccp-padding-bottom=\u0026quot;0px\u0026quot;\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240,\u0026amp;quot;335572083\u0026amp;quot;:0,\u0026amp;quot;335572084\u0026amp;quot;:0,\u0026amp;quot;335572085\u0026amp;quot;:4278190080,\u0026amp;quot;469789810\u0026amp;quot;:\u0026amp;quot;nil\u0026amp;quot;}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p data-ccp-border-top=\u0026quot;0px none \u0026quot; data-ccp-padding-top=\u0026quot;0px\u0026quot; data-ccp-border-bottom=\u0026quot;0px none \u0026quot; data-ccp-padding-bottom=\u0026quot;0px\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Enjoy NICE-FLEX!\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240,\u0026amp;quot;335572083\u0026amp;quot;:0,\u0026amp;quot;335572084\u0026amp;quot;:0,\u0026amp;quot;335572085\u0026amp;quot;:4278190080,\u0026amp;quot;469789810\u0026amp;quot;:\u0026amp;quot;nil\u0026amp;quot;}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p data-ccp-border-top=\u0026quot;0px none \u0026quot; data-ccp-padding-top=\u0026quot;0px\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation,\u0026amp;nbsp;new ideas, and a vibrant, interactive atmosphere.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335551550\u0026amp;quot;:6,\u0026amp;quot;335551620\u0026amp;quot;:6,\u0026amp;quot;335559740\u0026amp;quot;:240,\u0026amp;quot;335572083\u0026amp;quot;:0,\u0026amp;quot;335572084\u0026amp;quot;:0,\u0026amp;quot;335572085\u0026amp;quot;:4278190080,\u0026amp;quot;469789810\u0026amp;quot;:\u0026amp;quot;nil\u0026amp;quot;}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:false,\u0026amp;quot;134233118\u0026amp;quot;:false,\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559738\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Requisition ID: \u0026lt;/strong\u0026gt;11655\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;Reporting into: \u0026lt;/strong\u0026gt;Director, Partner Success\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;Role Type: \u0026lt;/strong\u0026gt;Individual Contributor\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;#LI-Remote\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;strong\u0026gt;About NiCE \u0026lt;/strong\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4070116101,"name":"GCO - Partners Mgmt","child_ids":[],"parent_id":4016399101}],"offices":[{"id":4032224101,"name":"Germany - Düsseldorf","location":"Germany - Düsseldorf","child_ids":[],"parent_id":4005104101}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://boards.eu.greenhouse.io/nice/jobs/4994379101?gh_jid=4994379101","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4530339101,"location":{"name":"Australia - Sydney"},"metadata":[{"id":4778158101,"name":"Job Type","value":"Regular","value_type":"single_select"},{"id":4787631101,"name":"Hiring Manager","value":{"name":"Dave Reilly","email":"dave.reilly@nice.com","user_id":4109109101,"employee_id":"140648"},"value_type":"user"},{"id":4614529101,"name":"Category","value":"PROFESSIONAL SERVICES","value_type":"short_text"},{"id":4614545101,"name":"Job String","value":"professional services.professional services.professional services engineer","value_type":"short_text"},{"id":4787135101,"name":"(HRBP) Critical Role","value":"Not Applicable","value_type":"single_select"},{"id":4952164101,"name":"(HRBP) Acquisition Job","value":"Not Applicable","value_type":"single_select"},{"id":7821998101,"name":"TA Director Only – Campaign","value":false,"value_type":"yes_no"}],"id":4994379101,"updated_at":"2026-10-05T05:55:12-04:00","requisition_id":"11806","title":"Lead Professional Services Engineer (AI)","company_name":"NICE","first_published":"2026-10-05T05:55:12-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;So, what’s the role all about?\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;The Professional Services Engineer is a customer-facing, billable role responsible for delivering specialized expertise and solutions for NiCE products and services. This includes consulting, implementing, configuring, and optimizing NiCE applications, such as CXone, CRM integrations, AI-driven applications and other digital solutions for enterprise contact centres. The position combines technical and business responsibilities, requiring engagement with clients to understand their needs, provide consultative support, and deliver cutting-edge solutions, whilst mentoring junior NiCE staff.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;em\u0026gt;Technical Implementation:\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Lead complex implementations from pilot to full deployment, ensuring scalable, high performing CX and AI solutions for enterprise customers.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Configure, program, and develop NICE solutions, including ACD, IVR, ASR, AI, NLU, , CRM integrations and in some cases, programming as required.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Integrate systems seamlessly across CRMs, APIs, and customer ecosystems to create cohesive, end-to-end technical architectures.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Maintain Senior level expertise and currency in industry leading contact center technologies.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;em\u0026gt;Project Management:\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Collaborate with project managers to design and oversee end-to-end project rollouts.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Manage system lifecycle development, change control processes, and risk analysis for enterprise solutions.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Ensure seamless project execution through inter-departmental coordination and clear communication.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Serve in a project manager capacity via management of end-to-end system life cycle development of small to large-scale projects.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;em\u0026gt;Business Consulting:\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Provide subject matter expertise on NICE products and AI solutions during client consultations.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Conduct business analysis to assess user needs, design tailored solutions and provide industry guidance.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Guide successful launches by supporting testing, UAT, go-live readiness, and hypercare with post-deployment optimization.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Collaborate across teams to influence product direction and ensure technical deliverables align with customer requirements.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Deliver enablement for partners and customers, produce reusable documentation, templates, and guidelines.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;em\u0026gt;Leadership \u0026amp;amp; Mentorship: \u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Enable customers and partners through configuration workshops, and guidance that builds long-term self-sufficiency.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Supervise during project life cycle any junior level client staff, or any sub-contracted personnel assigned to your project team.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Have you got what it takes?\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Bachelor\u0026#39;s degree in a technical or business field (e.g., Computer Science, Information Systems, Engineering) or equivalent work experience.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;5+ years of professional experience, including at least 1+ year working with digital channels, AI, or bot-driven applications.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Proven expertise in:\u0026lt;/span\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Supporting large enterprise environments, including complex integrations and deployments at scale.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Configuring contact center technologies\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;CRM integrations, APIs, and related ecosystem technologies.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Business Optimization: deep skills around business analysis/call centers; experience in the KPIs and best practices of call centers and their operations.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Design and documentation of workflows using diagramming tools such as Lucidchart or Microsoft Visio and supporting detailed use cases, test plans, and UAT guidance\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Familiarity with:\u0026lt;/span\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Generative AI models, NLU techniques, automation principles\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Emerging trends in digital customer engagement\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Desired personal traits\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Analytical and inquisitive mindset.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Team and customer-oriented with strong interpersonal skills.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Early adopter of innovative technologies.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Strong sense of accountability and ownership.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Professional communication, behaviour and demeanour.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;What’s in it for you?\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr!\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Enjoy NICE-FLEX!\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Requisition ID:\u0026lt;/strong\u0026gt; 11806\u0026lt;/span\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Reporting To:\u0026lt;/strong\u0026gt; Manager\u0026lt;/span\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Role Type:\u0026lt;/strong\u0026gt; Individual Contributor\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;strong\u0026gt;About NiCE \u0026lt;/strong\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4012330101,"name":"GCO - Customer Success \u0026 Services","child_ids":[],"parent_id":4012244101}],"offices":[{"id":4005066101,"name":"Australia - Sydney","location":"Australia - Sydney","child_ids":[],"parent_id":4005112101}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://boards.eu.greenhouse.io/nice/jobs/4858247101?gh_jid=4858247101","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4464666101,"location":{"name":"United Kingdom - Southampton"},"metadata":[{"id":4778158101,"name":"Job Type","value":"Regular","value_type":"single_select"},{"id":4787631101,"name":"Hiring Manager","value":{"name":"Amit Dutta","email":"amit.dutta@nice.com","user_id":4107571101,"employee_id":"158077"},"value_type":"user"},{"id":4614529101,"name":"Category","value":"CLOUD OPERATIONS","value_type":"short_text"},{"id":4614545101,"name":"Job String","value":"Cloud Operations.Cloud SRE.Cloud SRE","value_type":"short_text"},{"id":4787135101,"name":"(HRBP) Critical Role","value":"Not Applicable","value_type":"single_select"},{"id":4952164101,"name":"(HRBP) Acquisition Job","value":"Not Applicable","value_type":"single_select"},{"id":7821998101,"name":"TA Director Only – Campaign","value":null,"value_type":"yes_no"}],"id":4858247101,"updated_at":"2026-09-03T05:54:28-04:00","requisition_id":"10820","title":"Lead Site Reliability Engineer","company_name":"NICE","first_published":"2026-05-06T05:46:54-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;So, what\u0026#39;s the role all about?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Here at \u0026lt;a href=\u0026quot;https://www.nicepublicsafety.com/\u0026quot;\u0026gt;NICE Public Safety\u0026lt;/a\u0026gt;, we provide state of the art solutions for the Public Safety \u0026amp;amp; Justice market, providing software as a service for multi-media evidence management and Emergency Contact Centres to a worldwide customer base.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are currently expanding our Cloud Platform Engineering team to ensure we continue to offer exemplary service to our customers. This is a very hands-on role. You will be involved in ensuring our cloud platforms are observable, measurable, reliable, scalable, and maintainable. It’s likely that the successful candidate will have significant experience in a DevOps, SRE, Cloud Engineer, or Cloud Development role.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;NOTE – The successful candidate must have lived in the UK for 5 years and be eligible to obtain NPPV3 + Security Clearance.\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;How will you make an impact?\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Act as part of a team of SRE’s that act as the ‘gatekeepers’ of production and actively manage the work backlog and develop reliability improvements.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead investigations into root cause outages, performance, and cost issues.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead initiatives to develop the automation of low-value tasks balanced against project delivery demands.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You will provide technical leadership and to wider Cloud Operations and Support teams along with providing oversight to the products and services they support.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with DevOps and engineering teams to establish and enforce SLOs, SLAs, and error budgets\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop and configure monitoring dashboards and alerts in tools like Grafana and Azure Monitor.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Installation and configuration of Observability Platform including tools like Grafana, Prometheus, Azure Monitor, Open telemetry etc.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Developing bicep modules for monitoring infrastructure and deploy it.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Optimize system performance, cost, and security through regular reviews and tuning.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Do you have what it takes?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Must have 6+ years of experience in Site Reliability Engineering\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent technical, analytical and troubleshooting skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience and in-depth knowledge of databases and data handling (MS-SQL, Elasticsearch, YML, JSON, XML)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with Azure cloud\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Significant experience in programming or advanced scripting (Python, PowerShell, C# etc.)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with infrastructure/configuration as code and version control (ARM, BICEP, Git)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong Experience managing monitoring, alerting and dashboarding platforms (Azure Monitor, Prometheus, Grafana, Elasticsearch)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrable experience of supporting live cloud services and platforms\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Expert in developing queries for dashboards and alerting for microservices.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Expertise in developing custom metrics for microservices\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with DevOps and engineering teams to establish and enforce SLOs, SLAs, and error budgets.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Production experience with Kubernetes and containerization (AKS)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exposure to Azure DevOps pipelines is desirable (CI/CD)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong experience in infrastructure as a code, design and implementation strategies.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with AI (tools) to automate and accelerate is a plus.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Efficient, effective, and respectful communication skills both with customers and within internal departments. Including,\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Good listener, able to identify and validate assumptions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Able to use effective questioning to confirm understanding of a customer problem and then provide help to solve it.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Methodical troubleshooting, technical skill and attention to detail used in diagnosing problems and reproducing issues in a local environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Multi-tasking and time-management to prioritise and switch between varied tasks.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Significant experience in platform engineering, observability, and provisioning.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven ability to develop and implement a strategic vision for platform services, observability, and provisioning.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong understanding of cyber security principles, governance, and compliance frameworks.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong understanding and experience of cloud platforms, containerisation, and microservices architecture.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Broad background across information technology with the ability to communicate clearly with non-security technical SMEs at a comfortable level.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong proficiency in technical scoping, architecture design, and integration of security tools and processes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to translate business needs into scalable, user-centric cloud solutions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent communication and collaboration skills, with a focus thought leadership and solution development.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in both operational and transformation roles or a clear working understanding of both perspectives.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Knowledge of compliance with relevant frameworks, including ISO 27001, Cyber Essentials + or FEDRAMP\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Tooling\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Kubernetes (Ideally AKS)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Azure Devops Pipelines\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Elasticsearch and Cloud Observability Stacks\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;IAC (Bicep/Terraform)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Powershell / C#\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Beneficial Certifications\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;AZ 104\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;AZ 305\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;AZ 500\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;AZ 700\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;CKA\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;Requisition ID: 10820\u0026lt;br\u0026gt;Reporting into: Director, Engineering,\u0026amp;nbsp;\u0026lt;br\u0026gt;Role Type: Individual Contributor\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;#LI-Hybrid\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;strong\u0026gt;About NiCE \u0026lt;/strong\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4012316101,"name":"VM, Public Safety","child_ids":[],"parent_id":4012246101}],"offices":[{"id":4005084101,"name":"United Kingdom - Southampton","location":"United Kingdom - Southampton","child_ids":[],"parent_id":4005102101}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://boards.eu.greenhouse.io/nice/jobs/4902446101?gh_jid=4902446101","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4489393101,"location":{"name":"United Kingdom - Southampton"},"metadata":[{"id":4778158101,"name":"Job Type","value":"Regular","value_type":"single_select"},{"id":4787631101,"name":"Hiring Manager","value":{"name":"Neil Bristow","email":"neil.bristow@nice.com","user_id":4112917101,"employee_id":"507925"},"value_type":"user"},{"id":4614529101,"name":"Category","value":"R\u0026D","value_type":"short_text"},{"id":4614545101,"name":"Job String","value":"R\u0026D.Software Engineering.Software Engineer","value_type":"short_text"},{"id":4787135101,"name":"(HRBP) Critical Role","value":"Not Applicable","value_type":"single_select"},{"id":4952164101,"name":"(HRBP) Acquisition Job","value":"Not Applicable","value_type":"single_select"},{"id":7821998101,"name":"TA Director Only – Campaign","value":null,"value_type":"yes_no"}],"id":4902446101,"updated_at":"2026-10-12T05:18:05-04:00","requisition_id":"11268","title":"Lead Software Architect","company_name":"NICE","first_published":"2026-10-12T05:17:54-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Lead Software Architect\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At NICE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Why this role matters now\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role sits at the centre of our AI-led delivery transformation. We are rebuilding our digital evidence platform as AI-Native, with AI tooling acting as a daily partner from design through verification. The right architect is not someone with a long list of AI credentials - AI moves too fast for credentials to mean much. The right architect is someone who already uses AI in their daily work, has formed clear judgement about where it belongs and where it does not, and is curious enough to learn the next tool when their current one is superseded.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;So, what’s the role all about?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are looking for a talented Architect and Software Developer to join our team. You must:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Be able to communicate effectively, including via email, instant message, phone, and video conferencing tools.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Be fierce in your pursuit of product quality.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Be an excellent problem solver with an active interest in the latest design and development tools and technologies.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Be knowledgeable and enthusiastic about process.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Be practically fluent with AI tooling - using Copilot, Claude Code, Codex or equivalent in your daily work, not just experimentally. We will discuss specific examples at interview.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Be able to recognize opportunities for optimization and enhancement of process, product architecture and delivery based on the evolutions in AI.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Have clear judgement about where AI belongs in a public-safety platform, and where it does not.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;How will you make an impact?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You will be responsible for:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Owning the architecture, and carrying out design, AI-led implementation and validation in Cloud-based, multi-threaded, multi-server environments -working in our AI-led delivery method where code, tests and decisions are AI-drafted, with you setting intent, orchestrating implementation, and validating outputs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Leading technical decisions on architectural direction using a collaborative, team-based approach.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensuring the architecture takes into account the concerns of security, scalability, compatibility, maintainability — and the responsible, evidenced use of AI in both build-time and run-time.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Performing testing of your work, fixing defects, and helping to resolve customer support cases.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensuring that the team adheres to the architectural direction and standards.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Mentoring and coaching team members in architecture practices, AI-led delivery techniques, and the discipline of validating AI outputs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Liaising with Product Management during planning sessions.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Have you got what it takes?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Solid experience developing applications in C# using Visual Studio/Visual Studio Code.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven track record of breaking down complex market requirements into secure, scalable and resilient system designs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with multi-tenant cloud solutions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working in collaborative multidisciplinary teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience creating maintainable code and using source control solutions such as DevOps, GIT or similar.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience of unit testing, code reviews, and other product quality disciplines.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Solid understanding of the principles of network security, authentication, and authorization.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience of working with databases using Entity Framework or similar.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Good knowledge of SOLID principles.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience creating RESTful APIs and ensuring API extensibility.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Recent practical experience using AI tooling (Copilot, Claude Code, Codex or equivalent) in your daily work, not just experimentation. Comfortable describing what worked, what did not, and what you decided.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Output discipline: you remain accountable for the architecture you are responsible for, whatever helped you produce it.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfort with probabilistic systems, and clear judgement about when to use AI in a high-trust domain.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Learning velocity: able to ramp on a new AI tool or technique in days, not months.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;You will have an advantage if you also have:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Security best practice (OWASP top ten)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Azure SQL Server\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;DevOps, Pipelines, TeamCity, GitHub\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Windows services\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience using AI tooling specifically in the architect role - for design review, ADR drafting, threat modelling, contract design, or similar.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with AI-Native software patterns (agentic workflows, evaluation harnesses, prompt-and-response evaluation, evidence packets).\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What we do not require\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We do not require you to be an AI expert. AI moves too fast for credentials to mean much. We require curiosity, recent practical use, output discipline, and the judgement to ship under accountability.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the interview process\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The final stage includes a working session using our AI tooling. The aim is to see how you think - how you set intent, validate outputs, and make decisions - not to test memorised knowledge.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What’s in it for you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Learn more about the \u0026lt;u\u0026gt;Benefits at NICE\u0026lt;/u\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join an ever-growing, market-disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Enjoy NICE-FLEX!\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;#LI-Hybrid\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Requisition ID: 11268\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Role Type: \u0026lt;/strong\u0026gt;Individual Contributor\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;strong\u0026gt;About NiCE \u0026lt;/strong\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4012316101,"name":"VM, Public Safety","child_ids":[],"parent_id":4012246101}],"offices":[{"id":4005084101,"name":"United Kingdom - Southampton","location":"United Kingdom - Southampton","child_ids":[],"parent_id":4005102101}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://boards.eu.greenhouse.io/nice/jobs/5003588101?gh_jid=5003588101","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4534542101,"location":{"name":"United Kingdom - Southampton"},"metadata":[{"id":4778158101,"name":"Job Type","value":"Regular","value_type":"single_select"},{"id":4787631101,"name":"Hiring Manager","value":{"name":"Neil Bristow","email":"neil.bristow@nice.com","user_id":4112917101,"employee_id":"507925"},"value_type":"user"},{"id":4614529101,"name":"Category","value":"R\u0026D","value_type":"short_text"},{"id":4614545101,"name":"Job String","value":"R\u0026D.Software Engineering.Software Engineer","value_type":"short_text"},{"id":4787135101,"name":"(HRBP) Critical Role","value":"Not Applicable","value_type":"single_select"},{"id":4952164101,"name":"(HRBP) Acquisition Job","value":"Not Applicable","value_type":"single_select"},{"id":7821998101,"name":"TA Director Only – Campaign","value":null,"value_type":"yes_no"}],"id":5003588101,"updated_at":"2026-10-22T04:43:27-04:00","requisition_id":"11861","title":"Lead Software Architect","company_name":"NICE","first_published":"2026-10-22T04:43:14-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Lead Software Architect\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At NICE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Why this role matters now\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role sits at the centre of our AI-led delivery transformation. We are rebuilding our digital evidence platform as AI-Native, with AI tooling acting as a daily partner from design through verification. The right architect is not someone with a long list of AI credentials - AI moves too fast for credentials to mean much. The right architect is someone who already uses AI in their daily work, has formed clear judgement about where it belongs and where it does not, and is curious enough to learn the next tool when their current one is superseded.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;So, what’s the role all about?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are looking for a talented Architect and Software Developer to join our team. You must:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Be able to communicate effectively, including via email, instant message, phone, and video conferencing tools.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Be fierce in your pursuit of product quality.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Be an excellent problem solver with an active interest in the latest design and development tools and technologies.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Be knowledgeable and enthusiastic about process.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Be practically fluent with AI tooling - using Copilot, Claude Code, Codex or equivalent in your daily work, not just experimentally. We will discuss specific examples at interview.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Be able to recognize opportunities for optimization and enhancement of process, product architecture and delivery based on the evolutions in AI.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Have clear judgement about where AI belongs in a public-safety platform, and where it does not.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;How will you make an impact?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You will be responsible for:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Owning the architecture, and carrying out design, AI-led implementation and validation in Cloud-based, multi-threaded, multi-server environments -working in our AI-led delivery method where code, tests and decisions are AI-drafted, with you setting intent, orchestrating implementation, and validating outputs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Leading technical decisions on architectural direction using a collaborative, team-based approach.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensuring the architecture takes into account the concerns of security, scalability, compatibility, maintainability — and the responsible, evidenced use of AI in both build-time and run-time.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Performing testing of your work, fixing defects, and helping to resolve customer support cases.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensuring that the team adheres to the architectural direction and standards.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Mentoring and coaching team members in architecture practices, AI-led delivery techniques, and the discipline of validating AI outputs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Liaising with Product Management during planning sessions.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Have you got what it takes?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Solid experience developing applications in C# using Visual Studio/Visual Studio Code.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven track record of breaking down complex market requirements into secure, scalable and resilient system designs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with multi-tenant cloud solutions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working in collaborative multidisciplinary teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience creating maintainable code and using source control solutions such as DevOps, GIT or similar.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience of unit testing, code reviews, and other product quality disciplines.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Solid understanding of the principles of network security, authentication, and authorization.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience of working with databases using Entity Framework or similar.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Good knowledge of SOLID principles.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience creating RESTful APIs and ensuring API extensibility.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Recent practical experience using AI tooling (Copilot, Claude Code, Codex or equivalent) in your daily work, not just experimentation. Comfortable describing what worked, what did not, and what you decided.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Output discipline: you remain accountable for the architecture you are responsible for, whatever helped you produce it.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfort with probabilistic systems, and clear judgement about when to use AI in a high-trust domain.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Learning velocity: able to ramp on a new AI tool or technique in days, not months.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;You will have an advantage if you also have:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Security best practice (OWASP top ten)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Azure SQL Server\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;DevOps, Pipelines, TeamCity, GitHub\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Windows services\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience using AI tooling specifically in the architect role - for design review, ADR drafting, threat modelling, contract design, or similar.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with AI-Native software patterns (agentic workflows, evaluation harnesses, prompt-and-response evaluation, evidence packets).\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What we do not require\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We do not require you to be an AI expert. AI moves too fast for credentials to mean much. We require curiosity, recent practical use, output discipline, and the judgement to ship under accountability.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the interview process\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The final stage includes a working session using our AI tooling. The aim is to see how you think - how you set intent, validate outputs, and make decisions - not to test memorised knowledge.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What’s in it for you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Learn more about the \u0026lt;u\u0026gt;Benefits at NICE\u0026lt;/u\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join an ever-growing, market-disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Enjoy NICE-FLEX!\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;#LI-Hybrid\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Requisition ID: 11861\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Role Type: \u0026lt;/strong\u0026gt;Individual Contributor\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;strong\u0026gt;About NiCE \u0026lt;/strong\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4012316101,"name":"VM, Public Safety","child_ids":[],"parent_id":4012246101}],"offices":[{"id":4005084101,"name":"United Kingdom - Southampton","location":"United Kingdom - Southampton","child_ids":[],"parent_id":4005102101}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://boards.eu.greenhouse.io/nice/jobs/4838365101?gh_jid=4838365101","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4456282101,"location":{"name":"Australia - Sydney"},"metadata":[{"id":4778158101,"name":"Job Type","value":"Regular","value_type":"single_select"},{"id":4787631101,"name":"Hiring Manager","value":{"name":"Krishna Dubey","email":"krishna.dubey@nice.com","user_id":4328988101,"employee_id":"183765"},"value_type":"user"},{"id":4614529101,"name":"Category","value":"PROFESSIONAL SERVICES","value_type":"short_text"},{"id":4614545101,"name":"Job String","value":"R\u0026D.software engineering.software engineer","value_type":"short_text"},{"id":4787135101,"name":"(HRBP) Critical Role","value":"Developer","value_type":"single_select"},{"id":4952164101,"name":"(HRBP) Acquisition Job","value":"Not Applicable","value_type":"single_select"},{"id":7821998101,"name":"TA Director Only – Campaign","value":true,"value_type":"yes_no"}],"id":4838365101,"updated_at":"2026-10-24T07:08:39-04:00","requisition_id":"10592","title":"Lead Software Engineer, AI","company_name":"NICE","first_published":"2026-04-22T03:23:26-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;What\u0026#39;s the Role All About?\u0026lt;/strong\u0026gt; \u0026lt;/span\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;The Lead Software Engineer, AI is a customer-facing, billable role responsible for implementing, configuring, and delivering AI-driven and Conversational AI solutions across the NICE CXone ecosystem.\u0026amp;nbsp; As a hands-on technical contributor, you will build integrations, configure conversational AI platforms, and ensure high-quality execution of project deliverables.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026amp;nbsp;How Will You Make an Impact?\u0026lt;/strong\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;Technical Implementation and Configuration:\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;Configure, customize, and deploy Conversational AI solutions aligned to defined business and technical requirements.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;Build and maintain integrations using APIs, modern web technologies, and authentication standards.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;Implement, enhance, and optimize bot behaviors using conversational design and prompt engineering best practices.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;Develop proofs of concept (PoCs) and production-ready solution components.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;Support testing, validation, and go-live activities to ensure solutions are functioning as expected across customer environments.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;Technical Problem Solving \u0026amp;amp; Quality:\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;Diagnose and resolve complex technical issues across SaaS applications, integrations, environments, and data flows.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;Adapt, extend, or refactor existing integrations and solution components to meet evolving customer needs.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;Ensure implementations meet quality, performance, security, and usability standards.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;Produce documentation including specifications, test cases, and deployment materials.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;Collaboration with Implementation Teams:\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;Partner closely with Implementation Engineers, Consultants and Project Managers who lead discovery, requirements definition, and solution design.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;Participate in customer workshops to clarify technical details, validate feasibility, and provide subject‑matter input.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;Maintain clear and consistent communication across cross‑functional delivery teams.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Have You Got What It Takes?\u0026lt;/strong\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;Bachelor’s degree in technical or business field (e.g., Computer Science, Information Systems, Electrical Engineering) or equivalent work experience.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;7+ years of professional experience, with 3+ years in digital channels or AI/Bot software applications preferred.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;Technical Skills:\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;Strong proficiency in JavaScript; Python familiarity is a plus.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;Solid understanding of:\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;REST API integration patterns\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;Modern authentication (OAuth2, OIDC, SAML)\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;Browser and web security (CORS, X Frame Options)\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;HTML/CSS and front-end fundamentals\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;Ability to interpret API documentation, implement PoCs, and troubleshoot integrations.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;Strong understanding of conversational UX, AI driven interfaces, and prompt engineering techniques.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;Communication and Collaboration:\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;Clear, confident written and verbal communication skills.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;Comfortable engaging with customers to explain technical concepts and implementation decisions.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;Effective collaborator during design discussions, code reviews, technical troubleshooting, and delivery execution.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;Authored detailed design documents, functional requirements documents, test use cases, and deployment guides to support implementation and delivery.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;You Will Have an Advantage If You Also Have:\u0026lt;/strong\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;Experience designing and deploying enterprise-grade conversational flows and AI orchestration.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;Experience with NiCE CXone products or other cloud-based contact center platforms.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;Experience working with enterprise conversational AI platforms (e.g., NICE CXone, Kore.ai, Amelia, Dialogflow, or similar).\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;Experience with monitoring, logging, and debugging tools for distributed systems.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;Knowledge of databases (SQL/NoSQL) and data integration patterns.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;Experience working in Agile/Scrum teams and participating in sprint planning and retrospectives.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;What’s in it for you?\u0026lt;/strong\u0026gt; \u0026lt;/span\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr!\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Enjoy NiCE-FLEX! \u0026lt;/strong\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Requisition ID: \u0026lt;/strong\u0026gt;10592\u0026lt;/span\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Reporting To\u0026lt;/strong\u0026gt;:\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;Manager\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;Role Type\u0026lt;/strong\u0026gt;: Individual Contributor\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;strong\u0026gt;About NiCE \u0026lt;/strong\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4012330101,"name":"GCO - Customer Success \u0026 Services","child_ids":[],"parent_id":4012244101}],"offices":[{"id":4005066101,"name":"Australia - Sydney","location":"Australia - Sydney","child_ids":[],"parent_id":4005112101}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://boards.eu.greenhouse.io/nice/jobs/4986941101?gh_jid=4986941101","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4528084101,"location":{"name":"USA - Remote"},"metadata":[{"id":4778158101,"name":"Job Type","value":"Regular","value_type":"single_select"},{"id":4787631101,"name":"Hiring Manager","value":{"name":"Holly Johnston","email":"holly.johnston@nice.com","user_id":4110268101,"employee_id":"130270"},"value_type":"user"},{"id":4614529101,"name":"Category","value":"PROFESSIONAL SERVICES","value_type":"short_text"},{"id":4614545101,"name":"Job String","value":"Professional Services.Client Relationship.Client Relationship Manager","value_type":"short_text"},{"id":4787135101,"name":"(HRBP) Critical Role","value":"Not Applicable","value_type":"single_select"},{"id":4952164101,"name":"(HRBP) Acquisition Job","value":"Not Applicable","value_type":"single_select"},{"id":7821998101,"name":"TA Director Only – Campaign","value":null,"value_type":"yes_no"}],"id":4986941101,"updated_at":"2026-10-02T16:06:55-04:00","requisition_id":"11782","title":"Lead Technical Account Manager","company_name":"NICE","first_published":"2026-09-30T14:28:29-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;So, what’s the role all about?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;After key customers have purchased and are implementing our products, the Technical Account Management (TAM) team takes ownership of the customer relationship and becomes their advocate within NiCE. The Technical Account Manager (TAM) begins to engage with the customer before they go live on the contact center platform, and works closely with the customer from that point forward to ensure their success.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our TAMs are seasoned account management and technical resolution professionals who are at the top of their field and are unified in exceeding customer expectations, improving our processes and technology, and meeting company growth objectives. The Lead TAM is a deeply experienced and expert account management professional, responsible for resolving the most complex problems and providing excellent technical and customer service to specific key accounts. TAM will help customers overcome issues that arise, succeed in their business using our technology and services, expand their usage of our products, be a reference to prospective customers, and be a long-term and loyal customer. The accounts assigned are generally our largest, most complex, and challenging customers.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;How will you make an impact? \u0026lt;/strong\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Take ownership of the customer relationship for key CX customers and become their advocate within CX, engaging before go-live and working closely with customers to ensure their success.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Resolve the most complex problems and provide excellent technical and customer service to specific key accounts, including resolving technically and emotionally challenging and high-stakes issues.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exemplify an effective and productive relationship with assigned accounts, holding regular discussions to review open issues, understand their contact center and business, ensure CX solutions meet their needs, and become a trusted partner and advisor.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensure all technical challenges, issues, cases, and requests are handled properly and within SLA targets by partnering with Technical Support, Professional Services, Product Management, and Engineering.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Be accountable for customer satisfaction, retention, and referenceability for all assigned accounts.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Have you got what it takes? \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;10 years in a Technical/Service role in software, telecommunications or in customer service, call/contact center and/or service delivery\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated technical problem solving proficiency\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent analytical and advanced troubleshooting skills with end-users/customers\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Working technical knowledge of contact center software/design/functionality\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Implementation: broad skills in both technology \u0026amp;amp; analysis; experience in communicating at a technical and functional level while managing business rapport\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;You will have an advantage if you also have:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;TCP/IP networking knowledge and VoIP technology exposure\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comprehensive knowledge of TCP/IP, telecom circuits from DS0 through OC-48\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Understanding of network topology and telecommunications architecture (PBX, Carriers and VoIP)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Understanding of basic scripting fundamentals\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Solid understanding of TCP/IP and internet fundamentals\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Extensive software, telecommunications and IP Telephony\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience using SIP signaling\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Competent in database and SQL concepts and scripting\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Desired personal profile: analytical, inquisitive, service \u0026amp;amp; team-oriented, friendly demeanor, early adopter\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What’s in it for you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;This job description is not intended to be all-inclusive, and employees will also perform other reasonable related business duties as assigned by immediate supervisor and other management as required.\u0026lt;/em\u0026gt;\u0026lt;br\u0026gt;\u0026lt;em\u0026gt;This organization reserves the right to revise or change job duties as the need arises. This job description does not constitute a written or implied contract of employment.​\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;strong\u0026gt;About NiCE \u0026lt;/strong\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4012330101,"name":"GCO - Customer Success \u0026 Services","child_ids":[],"parent_id":4012244101}],"offices":[{"id":4005168101,"name":"USA - Remote","location":"USA - Remote","child_ids":[],"parent_id":4005091101}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://boards.eu.greenhouse.io/nice/jobs/4973796101?gh_jid=4973796101","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4521397101,"location":{"name":"USA - Remote"},"metadata":[{"id":4778158101,"name":"Job Type","value":"Regular","value_type":"single_select"},{"id":4787631101,"name":"Hiring Manager","value":{"name":"John Young","email":"john.young@nice.com","user_id":4111018101,"employee_id":"140729"},"value_type":"user"},{"id":4614529101,"name":"Category","value":"PROFESSIONAL SERVICES","value_type":"short_text"},{"id":4614545101,"name":"Job String","value":"Professional Services.Client Relationship.Client Relationship Manager","value_type":"short_text"},{"id":4787135101,"name":"(HRBP) Critical Role","value":"Not Applicable","value_type":"single_select"},{"id":4952164101,"name":"(HRBP) Acquisition Job","value":"Not Applicable","value_type":"single_select"},{"id":7821998101,"name":"TA Director Only – Campaign","value":null,"value_type":"yes_no"}],"id":4973796101,"updated_at":"2026-09-30T19:05:37-04:00","requisition_id":"11713","title":"Lead Technical Account Manager","company_name":"NICE","first_published":"2026-09-30T16:48:18-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;So, what’s the role all about?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;After key customers have purchased and are implementing our products, the Technical Account Management (TAM) team takes ownership of the customer relationship and becomes their advocate within NiCE. The Technical Account Manager (TAM) begins to engage with the customer before they go live on the contact center platform, and works closely with the customer from that point forward to ensure their success.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our TAMs are seasoned account management and technical resolution professionals who are at the top of their field and are unified in exceeding customer expectations, improving our processes and technology, and meeting company growth objectives. The Lead TAM is a deeply experienced and expert account management professional, responsible for resolving the most complex problems and providing excellent technical and customer service to specific key accounts. TAM will help customers overcome issues that arise, succeed in their business using our technology and services, expand their usage of our products, be a reference to prospective customers, and be a long-term and loyal customer. The accounts assigned are generally our largest, most complex, and challenging customers.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;How will you make an impact? \u0026lt;/strong\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Take ownership of the customer relationship for key CX customers and become their advocate within CX, engaging before go-live and working closely with customers to ensure their success.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Resolve the most complex problems and provide excellent technical and customer service to specific key accounts, including resolving technically and emotionally challenging and high-stakes issues.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exemplify an effective and productive relationship with assigned accounts, holding regular discussions to review open issues, understand their contact center and business, ensure CX solutions meet their needs, and become a trusted partner and advisor.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensure all technical challenges, issues, cases, and requests are handled properly and within SLA targets by partnering with Technical Support, Professional Services, Product Management, and Engineering.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Be accountable for customer satisfaction, retention, and referenceability for all assigned accounts.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Have you got what it takes? \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;10 years in a Technical/Service role in software, telecommunications or in customer service, call/contact center and/or service delivery\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated technical problem solving proficiency\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent analytical and advanced troubleshooting skills with end-users/customers\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Working technical knowledge of contact center software/design/functionality\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Implementation: broad skills in both technology \u0026amp;amp; analysis; experience in communicating at a technical and functional level while managing business rapport\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;You will have an advantage if you also have:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;TCP/IP networking knowledge and VoIP technology exposure\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comprehensive knowledge of TCP/IP, telecom circuits from DS0 through OC-48\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Understanding of network topology and telecommunications architecture (PBX, Carriers and VoIP)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Understanding of basic scripting fundamentals\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Solid understanding of TCP/IP and internet fundamentals\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Extensive software, telecommunications and IP Telephony\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience using SIP signaling\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Competent in database and SQL concepts and scripting\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Desired personal profile: analytical, inquisitive, service \u0026amp;amp; team-oriented, friendly demeanor, early adopter\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What’s in it for you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;This job description is not intended to be all-inclusive, and employees will also perform other reasonable related business duties as assigned by immediate supervisor and other management as required.\u0026lt;/em\u0026gt;\u0026lt;br\u0026gt;\u0026lt;em\u0026gt;This organization reserves the right to revise or change job duties as the need arises. This job description does not constitute a written or implied contract of employment.​\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;strong\u0026gt;About NiCE \u0026lt;/strong\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4012330101,"name":"GCO - Customer Success \u0026 Services","child_ids":[],"parent_id":4012244101}],"offices":[{"id":4005168101,"name":"USA - Remote","location":"USA - Remote","child_ids":[],"parent_id":4005091101}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://boards.eu.greenhouse.io/nice/jobs/5014877101?gh_jid=5014877101","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4541283101,"location":{"name":"Philippines - Manila"},"metadata":[{"id":4778158101,"name":"Job Type","value":"Regular","value_type":"single_select"},{"id":4787631101,"name":"Hiring Manager","value":{"name":"John Paul Jacinto","email":"johnpaul.jacinto@nice.com","user_id":4180113101,"employee_id":"176415"},"value_type":"user"},{"id":4614529101,"name":"Category","value":"PROFESSIONAL SERVICES","value_type":"short_text"},{"id":4614545101,"name":"Job String","value":"Professional Services.Professional Services.Professional Services Engineer","value_type":"short_text"},{"id":4787135101,"name":"(HRBP) Critical Role","value":"Not Applicable","value_type":"single_select"},{"id":4952164101,"name":"(HRBP) Acquisition Job","value":"Not Applicable","value_type":"single_select"},{"id":7821998101,"name":"TA Director Only – Campaign","value":null,"value_type":"yes_no"}],"id":5014877101,"updated_at":"2026-10-26T08:04:07-04:00","requisition_id":"11930","title":"Managed Operations Services Specialist","company_name":"NICE","first_published":"2026-10-26T08:04:07-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;So, what’s the role all about?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a rapidly growing business, we are building the Managed Services team here in Manila. In this role,\u0026amp;nbsp;you will become both the client and NICE representative, acting as application administrator and\u0026amp;nbsp;implementation manager for customer requests. You are expected to be expert and advocate, delivering\u0026amp;nbsp;high-quality implementations, analysis, support, and many more to clients across the globe. You will\u0026amp;nbsp;provide implementation, quality assurance and support to our new and existing clients globally.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;How will you make an impact?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Acts as Application administrator responsible for Day 2 Move, Add, Change Requests for from\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;clients of the CXone platform and its products.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Works closely with the TAMs, DSE and Expert Services and acts as Implementation manager\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Become an expert in ContactEngine solution design consultancy and implementation\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work with global teams to build, test and support customer journeys and conversations from\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;specification using our internal tooling\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Learn clients’ business processes to define and document requirements for automated\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;transactions of proactive customer journeys\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Document End-to-End Application Integration Specifications\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Configure, perform E2E testing, debug, and deploy the SaaS platform based on client\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;requirements\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Define and implement ContactEngine customer journey optimization strategies by utilizing data\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;analytics in conjunction with a deep understanding of the ContactEngine transactional data model\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Write queries in SQL and build reports and dashboards\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Write and debug code snippets (in JavaScript)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Design and test APIsDe\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Assist with training of new implementation specialists\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide on-call support to global customers\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;To land this gig you need:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;3+ years experience in an implementation / professional services / consulting role\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Graduated with a degree in Computer Science / Business Analytics / Data Analytics / STEM type degree\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Knowledge of basic programming languages and data structures\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Knowledge of data analysis and SQL\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A keen problem solver with a passion for learning\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to successfully work in a team-oriented, highly collaborative environment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Amenable to work shifting schedules\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Bonus Experience:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;If you don\u0026#39;t have these but are willing to learn, please apply:\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Technical expertise in data structure extraction and summarization\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with JavaScript, C#, SQL, HTML, CSS, Python\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with integration tools\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Application knowledge of Excel, Tableau (or similar BI tool)\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Requisition ID: 11930\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;Reporting into: \u0026lt;/strong\u0026gt;Manager\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;Role Type: \u0026lt;/strong\u0026gt;Individual Contributor\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;strong\u0026gt;About NiCE \u0026lt;/strong\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4012330101,"name":"GCO - Customer Success \u0026 Services","child_ids":[],"parent_id":4012244101}],"offices":[{"id":4005172101,"name":"Philippines - Manila","location":"Philippines - Manila","child_ids":[],"parent_id":4005111101}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://boards.eu.greenhouse.io/nice/jobs/4867384101?gh_jid=4867384101","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4470475101,"location":{"name":"Australia - Sydney"},"metadata":[{"id":4778158101,"name":"Job Type","value":"Regular","value_type":"single_select"},{"id":4787631101,"name":"Hiring Manager","value":{"name":"Paul Barwick - Copeland","email":"paul.barwick-copeland@nice.com","user_id":4113405101,"employee_id":"144309"},"value_type":"user"},{"id":4614529101,"name":"Category","value":"PROFESSIONAL SERVICES","value_type":"short_text"},{"id":4614545101,"name":"Job String","value":"Professional Services.Business Consulting.Business Consulting Mgmt","value_type":"short_text"},{"id":4787135101,"name":"(HRBP) Critical Role","value":"Not Applicable","value_type":"single_select"},{"id":4952164101,"name":"(HRBP) Acquisition Job","value":"Not Applicable","value_type":"single_select"},{"id":7821998101,"name":"TA Director Only – Campaign","value":true,"value_type":"yes_no"}],"id":4867384101,"updated_at":"2026-10-19T02:07:32-04:00","requisition_id":"10928","title":"Manager, Business Consulting, Value Realization Services","company_name":"NICE","first_published":"2026-05-18T22:26:34-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;So, what’s the role all about?\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;The International Consulting Manager within the NiCE Value Realisation Services (VRS) team is responsible for leading large-scale, complex consulting engagements that deliver enterprise-wide business transformation, measurable customer experience (CX) improvement, and AI-driven value realisation from NiCE solutions.\u0026lt;/span\u0026gt;\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;This Australia-based role combines strategic leadership with hands-on consulting delivery, ensuring customers achieve adoption at scale, operational excellence, and clear return on investment. The role plays a critical part in positioning NiCE as a strategic transformation partner, enabling end-to-end change across people, process, and technology with a strong focus on CX and AI-led innovation.\u0026lt;/span\u0026gt;\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Given the regional context, this role also requires strong understanding and alignment with sovereign cloud, data residency, and regulatory requirements across Australia and APAC markets.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;How will you make an impact?\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Lead and manage VRS consulting teams, ensuring consistent, high-quality delivery aligned to NiCE VRS methodology\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Own end-to-end consulting engagements across CX, AI, workforce optimisation, digital and transformation\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Act as senior escalation point and lead resolution of complex delivery challenges\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Translate strategic business objectives into actionable transformation roadmaps and delivery plans\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Drive value realisation through clear definition and tracking of business outcomes and ROI\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Design and implement change strategies across people, process, and technology\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Establish strong governance, KPIs, and delivery cadence\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Ensure alignment across the global VRS consulting practice, product, and customer priorities\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Drive adoption and optimisation of NiCE solutions\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Provide thought leadership and embed industry best practices\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Support commercial growth and strengthen customer relationships\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h4\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Sovereign Cloud \u0026amp;amp; Regulatory Alignment\u0026lt;/span\u0026gt;\u0026lt;/h4\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Ensure all solutions and consulting engagements align with sovereign cloud requirements, including data residency and security controls\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Collaborate with customers to design compliant architectures within Australian and APAC regulatory frameworks\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Provide guidance on risk, governance, and compliance in cloud-based CX and AI implementations\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Align transformation strategies with public sector and regulated industry expectations\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h4\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Stakeholder Engagement \u0026amp;amp; Advisory\u0026lt;/span\u0026gt;\u0026lt;/h4\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Act as trusted advisor to senior stakeholders, including C-suite\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Lead strategic discussions and influence decision-making\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Ensure stakeholder alignment and sponsorship\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Operate effectively across matrixed teams\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h4\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;CX \u0026amp;amp; AI-Led Value Focus\u0026lt;/span\u0026gt;\u0026lt;/h4\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Drive CX transformation to improve customer journeys and satisfaction\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Leverage AI, automation, and analytics to deliver performance improvements\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Focus on measurable outcomes including efficiency, CX metrics, and automation adoption\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Align CX, AI, and operational design into a cohesive strategy\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Have you got what it takes?\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;7+ years experience in consulting, CX, or contact centre transformation\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Proven track record delivering large-scale transformation programmes\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Strong experience in CX transformation and business outcome delivery\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Hands-on experience with AI, automation, and digital technologies\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Experience working within sovereign cloud or regulated environments (preferred)\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Strong stakeholder management, including executive-level engagement\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Experience in change management and adoption at scale\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Strong analytical, problem-solving, and communication skills\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Ability to operate in global, matrixed environments\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;What’s in it for you?\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr!\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Enjoy NICE-FLEX!\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Requisition ID: \u0026lt;/strong\u0026gt;10928\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;Reporting into: \u0026lt;/strong\u0026gt;Director\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;Role Type: \u0026lt;/strong\u0026gt;Manager\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;strong\u0026gt;About NiCE \u0026lt;/strong\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4012330101,"name":"GCO - Customer Success \u0026 Services","child_ids":[],"parent_id":4012244101}],"offices":[{"id":4005066101,"name":"Australia - Sydney","location":"Australia - Sydney","child_ids":[],"parent_id":4005112101}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://boards.eu.greenhouse.io/nice/jobs/5006290101?gh_jid=5006290101","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4535744101,"location":{"name":"USA - Atlanta, GA"},"metadata":[{"id":4778158101,"name":"Job Type","value":"Regular","value_type":"single_select"},{"id":4787631101,"name":"Hiring Manager","value":{"name":"Jocelyn Venkatesh","email":"jocelyn.venkatesh@nice.com","user_id":4445463101,"employee_id":"194140"},"value_type":"user"},{"id":4614529101,"name":"Category","value":"PROFESSIONAL SERVICES","value_type":"short_text"},{"id":4614545101,"name":"Job String","value":"Professional Services.Client Services Project Management.Client Services Project Mgmt","value_type":"short_text"},{"id":4787135101,"name":"(HRBP) Critical Role","value":"Not Applicable","value_type":"single_select"},{"id":4952164101,"name":"(HRBP) Acquisition Job","value":"Not Applicable","value_type":"single_select"},{"id":7821998101,"name":"TA Director Only – Campaign","value":null,"value_type":"yes_no"}],"id":5006290101,"updated_at":"2026-10-20T10:42:27-04:00","requisition_id":"11883","title":"Manager, Client Services Project Manager","company_name":"NICE","first_published":"2026-10-20T10:42:27-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2 class=\u0026quot;s3\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;s2\u0026quot;\u0026gt;Manager, Project Management – Public Safety\u0026lt;/span\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p class=\u0026quot;s5\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span class=\u0026quot;s4\u0026quot;\u0026gt;About the Role\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;s6\u0026quot;\u0026gt;As a Manager of Project Management at\u0026lt;span class=\u0026quot;Apple-converted-space\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;NiCE, you will lead and inspire a team of Project Managers to deliver excellence in implementing NICE Evidencentral and related cloud-based solutions. You’ll oversee project execution, drive cross-functional alignment, and elevate standard practices, ensuring successful outcomes from contract award through go-live and beyond.\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;s5\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span class=\u0026quot;s4\u0026quot;\u0026gt;How You Will Make an Impact\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;div class=\u0026quot;s6\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;s7\u0026quot;\u0026gt;•\u0026lt;span class=\u0026quot;Apple-converted-space\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;Lead, mentor, and develop a team of Project Managers, instilling best practices and fostering a high-performance culture (5+ years of people management experience required)\u0026lt;/div\u0026gt;\n\u0026lt;div class=\u0026quot;s6\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;s7\u0026quot;\u0026gt;•\u0026lt;span class=\u0026quot;Apple-converted-space\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;Oversee multiple concurrent project implementations, ensuring alignment with execution plans, milestones, and client expectations\u0026lt;/div\u0026gt;\n\u0026lt;div class=\u0026quot;s6\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;s7\u0026quot;\u0026gt;•\u0026lt;span class=\u0026quot;Apple-converted-space\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;Standardize project delivery processes—including planning, risk management, documentation, and issue resolution—across your team\u0026lt;/div\u0026gt;\n\u0026lt;div class=\u0026quot;s6\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;s7\u0026quot;\u0026gt;•\u0026lt;span class=\u0026quot;Apple-converted-space\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;Act as the primary liaison with Sales, Solution Architects, Customer Success, Support, R\u0026amp;amp;D, and Technical Account Management teams to ensure seamless handoffs and execution\u0026lt;/div\u0026gt;\n\u0026lt;div class=\u0026quot;s6\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;s7\u0026quot;\u0026gt;•\u0026lt;span class=\u0026quot;Apple-converted-space\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;Manage resource capacity and project staffing, anticipating demand and aligning skills to delivery requirements\u0026lt;/div\u0026gt;\n\u0026lt;div class=\u0026quot;s6\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;s7\u0026quot;\u0026gt;•\u0026lt;span class=\u0026quot;Apple-converted-space\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;Help define and monitor KPIs, drive continuous improvement, and ensure robust client communication, governance calls, and project tracking\u0026lt;/div\u0026gt;\n\u0026lt;div class=\u0026quot;s6\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;s7\u0026quot;\u0026gt;•\u0026lt;span class=\u0026quot;Apple-converted-space\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;Guide escalation management and ensure projects meet quality, timeline, and budget commitments\u0026lt;/div\u0026gt;\n\u0026lt;div class=\u0026quot;s6\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;s7\u0026quot;\u0026gt;•\u0026lt;span class=\u0026quot;Apple-converted-space\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;Drive Project Management input into implementation of a Professional Services Automation tool for project tracking and reporting\u0026lt;/div\u0026gt;\n\u0026lt;p class=\u0026quot;s5\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span class=\u0026quot;s4\u0026quot;\u0026gt;What We’re Looking For\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;div class=\u0026quot;s6\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;s7\u0026quot;\u0026gt;•\u0026lt;span class=\u0026quot;Apple-converted-space\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;Bachelor’s degree in Project Management, Information Systems, Computer Science, or related field (or equivalent experience)\u0026lt;/div\u0026gt;\n\u0026lt;div class=\u0026quot;s6\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;s7\u0026quot;\u0026gt;•\u0026lt;span class=\u0026quot;Apple-converted-space\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;PMP or relevant Project Management certification strongly preferred\u0026lt;/div\u0026gt;\n\u0026lt;div class=\u0026quot;s6\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;s7\u0026quot;\u0026gt;•\u0026lt;span class=\u0026quot;Apple-converted-space\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;8+ years of experience managing SaaS or technology solution delivery\u0026lt;/div\u0026gt;\n\u0026lt;div class=\u0026quot;s6\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;s7\u0026quot;\u0026gt;•\u0026lt;span class=\u0026quot;Apple-converted-space\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;Minimum 5 years of proven people management, team leadership, and direct reports supervision\u0026lt;/div\u0026gt;\n\u0026lt;div class=\u0026quot;s6\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;s7\u0026quot;\u0026gt;•\u0026lt;span class=\u0026quot;Apple-converted-space\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;Deep understanding of SaaS implementation lifecycles—specifically in cloud or public safety environments\u0026lt;/div\u0026gt;\n\u0026lt;div class=\u0026quot;s6\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;s7\u0026quot;\u0026gt;•\u0026lt;span class=\u0026quot;Apple-converted-space\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;Familiarity with technical integrations\u0026lt;span class=\u0026quot;Apple-converted-space\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;to\u0026lt;span class=\u0026quot;Apple-converted-space\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;third-party systems (e.g., APIs, data exchange, and interface requirements)\u0026lt;/div\u0026gt;\n\u0026lt;div class=\u0026quot;s6\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;s7\u0026quot;\u0026gt;•\u0026lt;span class=\u0026quot;Apple-converted-space\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;Exceptional planning, prioritization, and risk management skills\u0026lt;/div\u0026gt;\n\u0026lt;div class=\u0026quot;s6\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;s7\u0026quot;\u0026gt;•\u0026lt;span class=\u0026quot;Apple-converted-space\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;Strong communication, stakeholder engagement, and escalation management abilities\u0026lt;/div\u0026gt;\n\u0026lt;div class=\u0026quot;s6\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;s7\u0026quot;\u0026gt;•\u0026lt;span class=\u0026quot;Apple-converted-space\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;Collaborative mindset with a proven ability to build partnerships and align cross-functional teams (Sales, Solution Architects, Customer Success, Support, R\u0026amp;amp;D) around shared goals\u0026lt;/div\u0026gt;\n\u0026lt;div class=\u0026quot;s6\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;s7\u0026quot;\u0026gt;•\u0026lt;span class=\u0026quot;Apple-converted-space\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;Skilled at facilitating teamwork, resolving conflict constructively, and fostering open feedback and knowledge sharing across distributed teams\u0026lt;/div\u0026gt;\n\u0026lt;div class=\u0026quot;s6\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;s7\u0026quot;\u0026gt;•\u0026lt;span class=\u0026quot;Apple-converted-space\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;Track record of driving team performance and operational excellence through metrics and coaching\u0026lt;/div\u0026gt;\n\u0026lt;div class=\u0026quot;s6\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;s7\u0026quot;\u0026gt;•\u0026lt;span class=\u0026quot;Apple-converted-space\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;Empathetic leadership\u0026lt;span class=\u0026quot;Apple-converted-space\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;style:\u0026lt;span class=\u0026quot;Apple-converted-space\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;listens\u0026lt;span class=\u0026quot;Apple-converted-space\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;actively,\u0026lt;span class=\u0026quot;Apple-converted-space\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;builds\u0026lt;span class=\u0026quot;Apple-converted-space\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;trust, and supports team members’ well-being and growth while holding high standards\u0026lt;/div\u0026gt;\n\u0026lt;div class=\u0026quot;s6\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;s7\u0026quot;\u0026gt;•\u0026lt;span class=\u0026quot;Apple-converted-space\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;Experience with formal project planning tools (e.g., MS Project, Gantt charts) and project governance frameworks\u0026lt;/div\u0026gt;\n\u0026lt;div class=\u0026quot;s6\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;s7\u0026quot;\u0026gt;•\u0026lt;span class=\u0026quot;Apple-converted-space\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;Willingness to travel as needed to customer locations (travel up to 25%)\u0026lt;/div\u0026gt;\n\u0026lt;p class=\u0026quot;s5\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span class=\u0026quot;s4\u0026quot;\u0026gt;Nice to Have\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;div class=\u0026quot;s6\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;s7\u0026quot;\u0026gt;•\u0026lt;span class=\u0026quot;Apple-converted-space\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;Familiarity with public safety or justice systems (e.g., case management, Evidence management)\u0026lt;/div\u0026gt;\n\u0026lt;p class=\u0026quot;s5\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span class=\u0026quot;s4\u0026quot;\u0026gt;Why You’ll Love Working at NICE\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;div class=\u0026quot;s6\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;s7\u0026quot;\u0026gt;•\u0026lt;span class=\u0026quot;Apple-converted-space\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;Lead mission-critical implementations that directly impact public safety operations\u0026lt;/div\u0026gt;\n\u0026lt;div class=\u0026quot;s6\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;s7\u0026quot;\u0026gt;•\u0026lt;span class=\u0026quot;Apple-converted-space\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;Build and grow a high-performing Project Management team\u0026lt;/div\u0026gt;\n\u0026lt;div class=\u0026quot;s6\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;s7\u0026quot;\u0026gt;•\u0026lt;span class=\u0026quot;Apple-converted-space\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;Join an innovation-driven, global organization committed to your growth and success\u0026lt;/div\u0026gt;\n\u0026lt;div class=\u0026quot;s8\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\n\u0026lt;div class=\u0026quot;s6\u0026quot;\u0026gt;Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next\u0026lt;span class=\u0026quot;Apple-converted-space\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;NICEr!\u0026lt;/div\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;strong\u0026gt;About NiCE \u0026lt;/strong\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4012316101,"name":"VM, Public Safety","child_ids":[],"parent_id":4012246101}],"offices":[{"id":4005055101,"name":"USA - Atlanta, GA","location":"USA - Atlanta, GA","child_ids":[],"parent_id":4005091101}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://boards.eu.greenhouse.io/nice/jobs/5011028101?gh_jid=5011028101","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4539135101,"location":{"name":"Israel - Raanana"},"metadata":[{"id":4778158101,"name":"Job Type","value":"Regular","value_type":"single_select"},{"id":4787631101,"name":"Hiring Manager","value":{"name":"Tal Sedov","email":"tal.sedov@nice.com","user_id":4106947101,"employee_id":"110412"},"value_type":"user"},{"id":4614529101,"name":"Category","value":"HR","value_type":"short_text"},{"id":4614545101,"name":"Job String","value":null,"value_type":"short_text"},{"id":4787135101,"name":"(HRBP) Critical Role","value":"Not Applicable","value_type":"single_select"},{"id":4952164101,"name":"(HRBP) Acquisition Job","value":"Not Applicable","value_type":"single_select"},{"id":7821998101,"name":"TA Director Only – Campaign","value":null,"value_type":"yes_no"}],"id":5011028101,"updated_at":"2026-10-20T09:24:42-04:00","requisition_id":"11899","title":"Manager, Compensation \u0026 Benefits, Israel, EMEA \u0026 APAC","company_name":"NICE","first_published":"2026-10-20T07:38:28-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;So, what’s the role all about?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The position of International Compensation \u0026amp;amp; Benefits manager is a key leadership role responsible for designing, implementing, and managing the organization\u0026#39;s compensation and benefits programs for the international region.We are looking for a talented team player to lead the C\u0026amp;amp;B domains in the international region, which includes over 15 countries: UK, Israel, Germany, the Netherlands, France, Czech Republic, Singapore, Australia, Japan and more.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;How will you make an impact?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;1. Compensation and Benefits\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with global NiCE Centers of Excellence to design and implement comprehensive compensation and benefits strategies that align with the organization\u0026#39;s goals and objectives\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Design, implement and communicate all Compensation and Benefits programs within the region\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Analyze market trends and benchmark data to ensure competitive and attractive compensation and benefits packages\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead the design, communication, and administration of benefits programs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with external vendors to manage benefit plans and ensure compliance with regulatory requirements\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead international pension programs, including governance, benchmarking, vendor management, implementation and employee communications\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide professional support and best practices and lead change management plans for managers and HR business partners\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain knowledge and understanding of local regulations, ensuring compliance with local programs and practices\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage cross C\u0026amp;amp;B projects and initiatives, writing policies and driving process improvements and operational excellence\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support mergers, acquisitions and organizational changes through compensation and benefits due diligence, integration planning and harmonization analysis\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead employee-facing communication strategies related to compensation, benefits and pensions programs, including development of guides, FAQs, digital content and change management plans.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify and implement opportunities to improve employee and HR experiences through automation, AI-enabled solutions, process simplification and digital self-service tools.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;2. Data Analysis and Reporting:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Utilize data analytics to assess the effectiveness of compensation and benefits programs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Generate reports and metrics to provide insights, enabling data-driven decision-making\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;3. Leadership:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Provide leadership and guidance to the Compensation and Benefits a team, fostering a culture of collaboration and continuous improvement\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with cross-functional teams to ensure alignment to compensation and benefits strategies\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Managerial role\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Have you got what it takes?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;B.A in Financial Management (Economics / Accounting)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;7+ years of C\u0026amp;amp;B experience in a global software company\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;C\u0026amp;amp;B experience in regional Compensation and Benefits management, leading country-specific benefits programs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in design, implementation and communication of C\u0026amp;amp;B programs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in educating, mentoring and training business leaders and HR professionals on C\u0026amp;amp;B related topics\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong understanding of HR operations, policies, and procedures\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;In-depth knowledge of relevant employment laws and regulations\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Advanced knowledge of Excel\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Advanced knowledge of BI reporting tools – a plus\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;Capabilities Required:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;“Hands on” with strong attention to detail\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong project management skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fast learner and self-driven\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong quantitative analytical capabilities and critical thinking skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Business acumen and curiosity for market dynamics – researcher by nature\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;High energy, proactive, passionate\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Combines high standards with high pace\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;High level of maturity and discretion\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Applies smart judgment, informed by data-based decision making, flexible mindset\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent interpersonal skills – ability to partner and align with business leaders and HR, delivering added value at every touchpoint of a relationship\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What’s in it for you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Enjoy NiCE-FLEX!\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Requisition ID:\u0026lt;/strong\u0026gt; 11899\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;Reporting into:\u0026lt;/strong\u0026gt; Director, Global Compensation, Analytics \u0026amp;amp; HRIS\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;Role Type:\u0026lt;/strong\u0026gt; Manager\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;strong\u0026gt;About NiCE \u0026lt;/strong\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4015646101,"name":"HR - C\u0026B and HR Ops","child_ids":[],"parent_id":4012240101}],"offices":[{"id":4005087101,"name":"Israel - Raanana","location":"Israel - Raanana","child_ids":[],"parent_id":4005050101}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://boards.eu.greenhouse.io/nice/jobs/5009701101?gh_jid=5009701101","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4539135101,"location":{"name":"Israel - Raanana"},"metadata":[{"id":4778158101,"name":"Job Type","value":"Regular","value_type":"single_select"},{"id":4787631101,"name":"Hiring Manager","value":{"name":"Tal Sedov","email":"tal.sedov@nice.com","user_id":4106947101,"employee_id":"110412"},"value_type":"user"},{"id":4614529101,"name":"Category","value":"HR","value_type":"short_text"},{"id":4614545101,"name":"Job String","value":null,"value_type":"short_text"},{"id":4787135101,"name":"(HRBP) Critical Role","value":"Not Applicable","value_type":"single_select"},{"id":4952164101,"name":"(HRBP) Acquisition Job","value":"Not Applicable","value_type":"single_select"},{"id":7821998101,"name":"TA Director Only – Campaign","value":null,"value_type":"yes_no"}],"id":5009701101,"updated_at":"2026-10-20T09:24:42-04:00","requisition_id":"11899","title":"Manager, International Compensation \u0026 Benefits","company_name":"NICE","first_published":"2026-10-20T06:29:55-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;So, what’s the role all about?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The position of International Compensation \u0026amp;amp; Benefits manager is a key leadership role responsible for designing, implementing, and managing the organization\u0026#39;s compensation and benefits programs for the international region.We are looking for a talented team player to lead the C\u0026amp;amp;B domains in the international region, which includes over 15 countries: UK, Israel, Germany, the Netherlands, France, Czech Republic, Singapore, Australia, Japan and more.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;How will you make an impact?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;1. Compensation and Benefits\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with global NiCE Centers of Excellence to design and implement comprehensive compensation and benefits strategies that align with the organization\u0026#39;s goals and objectives\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Design, implement and communicate all Compensation and Benefits programs within the region\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Analyze market trends and benchmark data to ensure competitive and attractive compensation and benefits packages\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead the design, communication, and administration of benefits programs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with external vendors to manage benefit plans and ensure compliance with regulatory requirements\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead international pension programs, including governance, benchmarking, vendor management, implementation and employee communications\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide professional support and best practices and lead change management plans for managers and HR business partners\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain knowledge and understanding of local regulations, ensuring compliance with local programs and practices\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage cross C\u0026amp;amp;B projects and initiatives, writing policies and driving process improvements and operational excellence\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support mergers, acquisitions and organizational changes through compensation and benefits due diligence, integration planning and harmonization analysis\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead employee-facing communication strategies related to compensation, benefits and pensions programs, including development of guides, FAQs, digital content and change management plans.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify and implement opportunities to improve employee and HR experiences through automation, AI-enabled solutions, process simplification and digital self-service tools.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;2. Data Analysis and Reporting:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Utilize data analytics to assess the effectiveness of compensation and benefits programs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Generate reports and metrics to provide insights, enabling data-driven decision-making\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;3. Leadership:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Provide leadership and guidance to the Compensation and Benefits a team, fostering a culture of collaboration and continuous improvement\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with cross-functional teams to ensure alignment to compensation and benefits strategies\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Managerial role\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Have you got what it takes?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;B.A in Financial Management (Economics / Accounting)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;7+ years of C\u0026amp;amp;B experience in a global software company\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;C\u0026amp;amp;B experience in regional Compensation and Benefits management, leading country-specific benefits programs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in design, implementation and communication of C\u0026amp;amp;B programs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in educating, mentoring and training business leaders and HR professionals on C\u0026amp;amp;B related topics\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong understanding of HR operations, policies, and procedures\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;In-depth knowledge of relevant employment laws and regulations\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Advanced knowledge of Excel\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Advanced knowledge of BI reporting tools – a plus\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;Capabilities Required:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;“Hands on” with strong attention to detail\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong project management skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fast learner and self-driven\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong quantitative analytical capabilities and critical thinking skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Business acumen and curiosity for market dynamics – researcher by nature\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;High energy, proactive, passionate\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Combines high standards with high pace\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;High level of maturity and discretion\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Applies smart judgment, informed by data-based decision making, flexible mindset\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent interpersonal skills – ability to partner and align with business leaders and HR, delivering added value at every touchpoint of a relationship\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What’s in it for you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Enjoy NiCE-FLEX!\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Requisition ID:\u0026lt;/strong\u0026gt; 11899\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;Reporting into:\u0026lt;/strong\u0026gt; Director, Global Compensation, Analytics \u0026amp;amp; HRIS\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;Role Type:\u0026lt;/strong\u0026gt; Manager\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;strong\u0026gt;About NiCE \u0026lt;/strong\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4015646101,"name":"HR - C\u0026B and HR Ops","child_ids":[],"parent_id":4012240101}],"offices":[{"id":4005087101,"name":"Israel - Raanana","location":"Israel - Raanana","child_ids":[],"parent_id":4005050101}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://boards.eu.greenhouse.io/nice/jobs/5018612101?gh_jid=5018612101","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"education":"education_required","internal_job_id":4542772101,"location":{"name":"Australia - Sydney; Singapore - Singapore"},"metadata":[{"id":4778158101,"name":"Job Type","value":"Regular","value_type":"single_select"},{"id":4787631101,"name":"Hiring Manager","value":{"name":"Christine Baldwin","email":"christine.baldwin@nice.com","user_id":4108812101,"employee_id":"120190"},"value_type":"user"},{"id":4614529101,"name":"Category","value":"PROFESSIONAL SERVICES","value_type":"short_text"},{"id":4614545101,"name":"Job String","value":"Professional Services.Client Relationship.Client Relationship Mgmt","value_type":"short_text"},{"id":4787135101,"name":"(HRBP) Critical Role","value":"Not Applicable","value_type":"single_select"},{"id":4952164101,"name":"(HRBP) Acquisition Job","value":"Not Applicable","value_type":"single_select"},{"id":7821998101,"name":"TA Director Only – Campaign","value":false,"value_type":"yes_no"}],"id":5018612101,"updated_at":"2026-10-28T23:36:54-04:00","requisition_id":"11945","title":"Manager, Partner Success - Resell, APAC","company_name":"NICE","first_published":"2026-10-28T23:36:54-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;\u0026lt;span data-ccp-parastyle=\u0026quot;header\u0026quot;\u0026gt;So, \u0026lt;/span\u0026gt;\u0026lt;span data-ccp-parastyle=\u0026quot;header\u0026quot;\u0026gt;what’s\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-parastyle=\u0026quot;header\u0026quot;\u0026gt; t\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-parastyle=\u0026quot;header\u0026quot;\u0026gt;he\u0026lt;/span\u0026gt; \u0026lt;span data-ccp-parastyle=\u0026quot;header\u0026quot;\u0026gt;r\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-parastyle=\u0026quot;header\u0026quot;\u0026gt;ole\u0026lt;/span\u0026gt; \u0026lt;span data-ccp-parastyle=\u0026quot;header\u0026quot;\u0026gt;all about?\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335551550\u0026amp;quot;:6,\u0026amp;quot;335551620\u0026amp;quot;:6,\u0026amp;quot;335559739\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240,\u0026amp;quot;469777462\u0026amp;quot;:[4680,9360],\u0026amp;quot;469777927\u0026amp;quot;:[0,0],\u0026amp;quot;469777928\u0026amp;quot;:[3,4]}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;The Manager, Partner Success – Resell, APAC is responsible for managing partner success activities across the APAC region, with a strong focus on supporting regional resale partners and their end customers. This role partners closely with Partner Success, Sales, Support, Product, and regional leadership to drive partner adoption, customer value, operational consistency, and a high-quality partner and customer experience. The Manager serves as a key regional point of contact for partner execution, issue resolution, enablement, and continuous improvement across the APAC partner ecosystem.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;335551550\u0026amp;quot;:6,\u0026amp;quot;335551620\u0026amp;quot;:6}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;How will you make an impact?\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Regional Partner \u0026amp;amp; Customer Management\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:2,\u0026amp;quot;335559740\u0026amp;quot;:300}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Manage day-to-day Partner Success engagement for APAC resale partners, ensuring partners are equipped to deliver value to their customers.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:256}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Build strong working relationships with regional partner contacts, customer-facing teams, and internal stakeholders across APAC.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:256}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Track partner and customer health, adoption, enablement needs, and escalations to support retention, growth, and customer satisfaction.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:256}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Partner Success Execution\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:2,\u0026amp;quot;335559740\u0026amp;quot;:300}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Support partner success plans aligned to APAC business priorities, customer outcomes, and regional growth objectives.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:256}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Coordinate enablement, onboarding, business reviews, and adoption activities to help partners serve customers effectively.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:256}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Identify risks, remove operational blockers, and escalate issues appropriately to protect partner and customer relationships.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:256}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Relationship Management\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:2,\u0026amp;quot;335559740\u0026amp;quot;:300}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Develop trusted relationships with APAC resale partners and key customer-facing stakeholders.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:256}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Prepare and share partner success updates, customer insights, risks, and recommended actions with regional leadership and cross-functional teams.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:256}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Support partner business reviews and customer-impact initiatives by ensuring clear follow-up, ownership, and execution.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:256}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Represent the Partner Success function in APAC regional planning sessions, account discussions, and partner operating rhythms.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:256}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Partner Enablement \u0026amp;amp; Regional Advocacy\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:2,\u0026amp;quot;335559740\u0026amp;quot;:300}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Support APAC partner enablement activities, including training coordination, adoption programs, and partner communications.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:256}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Share regional partner and customer feedback with internal teams to improve processes, resources, and the overall customer experience.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:256}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Collaborate with Marketing, Sales, and Partner Leadership to tailor messaging, use cases, and success stories for APAC partner and customer needs.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:256}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Conflict Management \u0026amp;amp; Resolution\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:true,\u0026amp;quot;134233118\u0026amp;quot;:true,\u0026amp;quot;201341983\u0026amp;quot;:2,\u0026amp;quot;335559740\u0026amp;quot;:300}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Proactively identify points of friction between APAC resale partners, customers, Partner Success, and Sales teams.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:256}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Facilitate constructive resolution discussions, clarify ownership, and drive timely follow-through.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:256}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Escalate partner or customer-impacting issues with clear context, recommended actions, and urgency when needed.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:256}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Contribute to repeatable escalation and communication practices that improve partner and customer outcomes across APAC.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:256}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Cross-Functional Collaboration\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:true,\u0026amp;quot;134233118\u0026amp;quot;:true,\u0026amp;quot;201341983\u0026amp;quot;:2,\u0026amp;quot;335559740\u0026amp;quot;:300}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Partner closely with APAC regional leadership, account teams, and partner managers to align on goals, customer priorities, and operational execution.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:256}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Collaborate with Product, Sales, Marketing, Support, and Services teams to advocate for partner and customer needs.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:256}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Represent Partner Success in APAC business reviews, partner planning sessions, and customer-focused initiatives.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:256}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Operational Excellence\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:true,\u0026amp;quot;134233118\u0026amp;quot;:true,\u0026amp;quot;201341983\u0026amp;quot;:2,\u0026amp;quot;335559740\u0026amp;quot;:300}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Drive consistency in APAC partner engagement models, processes, communications, and customer follow-through.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:256}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Monitor partner and customer health, satisfaction, adoption, and performance trends to identify opportunities for improvement.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:256}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Ensure high-quality execution of partner programs, onboarding processes, customer-impact initiatives, and technical enablement across the region.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:256}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;Have you got what it takes?\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;text-align: left;\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;7+ years in Partner Success, Customer Success, Channel/Reseller Management, Account Management, or a related customer-facing role.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:256}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;text-align: left;\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Experience supporting partners and customers across APAC markets, with an understanding of regional business practices and customer expectations.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:256}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;text-align: left;\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Strong communication, stakeholder management, problem-solving, and execution skills.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:256}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;text-align: left;\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Demonstrated ability to influence cross-functional teams and drive outcomes in a matrixed, regional organization.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:256}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;text-align: left;\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Ability to travel up to 30% across APAC to meet with partners and customers, attend business reviews, and support regional initiatives.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:256}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;You will have an advantage if you also have:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Experience in a global technology or SaaS organization, professional services, or solution delivery environment.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:256}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Knowledge of APAC partner ecosystems, reseller/channel motions, or alliances strategy.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:256}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Experience working with technical teams and understanding technical solutions.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:256}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Business education, regional language capabilities, or experience working across multiple APAC markets.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What’s in it for you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Enjoy NiCE-FLEX!\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At NiCE, we work according to the\u0026amp;nbsp;NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span class=\u0026quot;TextRun SCXW148213227 BCX0\u0026quot; lang=\u0026quot;EN-US\u0026quot; data-contrast=\u0026quot;none\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;NormalTextRun SCXW148213227 BCX0\u0026quot;\u0026gt;Requisition ID: \u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span class=\u0026quot;LineBreakBlob BlobObject DragDrop SCXW148213227 BCX0\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;SCXW148213227 BCX0\u0026quot;\u0026gt;11945\u0026lt;/span\u0026gt;\u0026lt;br class=\u0026quot;SCXW148213227 BCX0\u0026quot;\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;TextRun SCXW148213227 BCX0\u0026quot; lang=\u0026quot;EN-US\u0026quot; data-contrast=\u0026quot;none\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;NormalTextRun SCXW148213227 BCX0\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Reporting into:\u0026lt;/strong\u0026gt; \u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;TextRun SCXW148213227 BCX0\u0026quot; lang=\u0026quot;EN-US\u0026quot; data-contrast=\u0026quot;none\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;NormalTextRun SCXW148213227 BCX0\u0026quot;\u0026gt;Director\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;NormalTextRun SCXW148213227 BCX0\u0026quot;\u0026gt;, Partner Success\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;LineBreakBlob BlobObject DragDrop SCXW148213227 BCX0\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;SCXW148213227 BCX0\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;br class=\u0026quot;SCXW148213227 BCX0\u0026quot;\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span class=\u0026quot;TextRun SCXW148213227 BCX0\u0026quot; lang=\u0026quot;EN-US\u0026quot; data-contrast=\u0026quot;none\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;NormalTextRun SCXW148213227 BCX0\u0026quot;\u0026gt;Role Type: \u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span class=\u0026quot;TextRun SCXW148213227 BCX0\u0026quot; lang=\u0026quot;EN-US\u0026quot; data-contrast=\u0026quot;none\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;NormalTextRun SCXW148213227 BCX0\u0026quot;\u0026gt;Management of Function\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;EOP Selected SCXW148213227 BCX0\u0026quot; data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;strong\u0026gt;About NiCE \u0026lt;/strong\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4070116101,"name":"GCO - Partners Mgmt","child_ids":[],"parent_id":4016399101}],"offices":[{"id":4005066101,"name":"Australia - Sydney","location":"Australia - Sydney","child_ids":[],"parent_id":4005112101},{"id":4005072101,"name":"Singapore - Singapore","location":"Singapore - Singapore","child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://boards.eu.greenhouse.io/nice/jobs/4975345101?gh_jid=4975345101","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4522037101,"location":{"name":"Netherlands -Remote"},"metadata":[{"id":4778158101,"name":"Job Type","value":"Regular","value_type":"single_select"},{"id":4787631101,"name":"Hiring Manager","value":{"name":"Sarah Halley","email":"sarah.halley@nice.com","user_id":4488497101,"employee_id":"197124"},"value_type":"user"},{"id":4614529101,"name":"Category","value":"SALES","value_type":"short_text"},{"id":4614545101,"name":"Job String","value":null,"value_type":"short_text"},{"id":4787135101,"name":"(HRBP) Critical Role","value":"QCR","value_type":"single_select"},{"id":4952164101,"name":"(HRBP) Acquisition Job","value":"Cognigy","value_type":"single_select"},{"id":7821998101,"name":"TA Director Only – Campaign","value":null,"value_type":"yes_no"}],"id":4975345101,"updated_at":"2026-09-28T05:21:04-04:00","requisition_id":"11724","title":"Manager, PreSales Engineering, AI","company_name":"NICE","first_published":"2026-09-25T06:58:31-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;So, what\u0026#39;s the role all about?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;NiCE Cognigy is looking for a Manager, PreSales Engineering, AI to lead our Sales Engineering team across three of our fastest-growing continental European markets: Benelux, France, and Nordics.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This is a hands-on, frontline manager role. You\u0026#39;ll stay close to the business - personally engaging in strategic deal support alongside your team - while carrying direct responsibility for market penetration, lead generation, and building thought leadership as we scale in these regions.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You\u0026#39;ll lead a team of 5-6 Sales Engineers who provide technical demos, support discovery calls, answer technical RFPs, and actively support events across Benelux, France, and Nordics, and you\u0026#39;ll report to our Senior Director, PreSales Engineering, AI.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;How will you make an impact?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Act as a hands-on, frontline manager - staying close to the business and personally engaging in strategic deal support alongside your team, rather than managing from a distance.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own market penetration for Benelux, France, and Nordics, turning your team\u0026#39;s efforts into sustained new-business growth across these emerging regions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive lead generation initiatives that build qualified pipeline in these markets, working closely with marketing and regional sales.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build and scale thought leadership for the team across Benelux, France, and Nordics, positioning Cognigy as a trusted authority as these regions grow.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead the Sales Engineering team, making sure demo pitches and other activities are prioritized correctly.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Take the presales lead on RFPs, making sure they\u0026#39;re delivered on time together with the Bid Manager in region.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Approach opportunities holistically - bridging technical capabilities with solution requirements and business impact, including customer experience and ROI.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support customer success with upsell opportunities by spotting strategic openings.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Engage with a broad range of customer and partner stakeholders, from hands-on technical contacts to VP level, identifying champions and building relationships.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Delegate work and prioritize team activities with full autonomy.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Liaise with regional sales and customer success leaders.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Stay on top of the competitive landscape, comparing our software with other conversational AI products on the market.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Facilitate internal training so the team stays sharp and up to date.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Have you got what it takes?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience in enterprise software, ideally with contact center or automation technologies - whether at a software company or building custom solutions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven “team lead” or manager experience: leading a team, running regular 1:1s, and genuinely understanding what your people need.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;The ability to coach individuals and build a high-performing team, backed by a solid foundational understanding of technology and AI.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A drive to stay current and share knowledge across the team in a fast-changing environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfort dealing with pressure - tight presentation deadlines, unexpected team gaps, and everything in between.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep understanding of Conversational AI technologies, including GenAI, LLMs, speech-to-text (STT), and text-to-speech (TTS) solutions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with agentic AI concepts such as RAG, MCP and A2A communication.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong selling skills - qualifying opportunities, building rapport, and demonstrating NiCE Cognigy\u0026#39;s value with confidence.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent communication skills, with the ability to collaborate across functions and lead a team successfully, including full people-management responsibilities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A curious, adaptable mindset - you stay on top of the latest trends in conversational AI and love learning new things.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;What’s in it for you?\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335551550\u0026amp;quot;:6,\u0026amp;quot;335551620\u0026amp;quot;:6,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:240,\u0026amp;quot;335572083\u0026amp;quot;:0,\u0026amp;quot;335572084\u0026amp;quot;:0,\u0026amp;quot;335572085\u0026amp;quot;:4278190080,\u0026amp;quot;469789810\u0026amp;quot;:\u0026amp;quot;nil\u0026amp;quot;}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Join an ever-growing, market disrupting, global company where the teams - comprised of the best of the best - work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:259}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;\u0026lt;span data-ccp-parastyle=\u0026quot;Normal (Web)\u0026quot;\u0026gt;About \u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;\u0026lt;span data-ccp-parastyle=\u0026quot;Normal (Web)\u0026quot;\u0026gt;Cognigy\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:true,\u0026amp;quot;134233118\u0026amp;quot;:true,\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;\u0026lt;span data-ccp-parastyle=\u0026quot;Normal (Web)\u0026quot;\u0026gt;NiCE\u0026lt;/span\u0026gt; \u0026lt;span data-ccp-parastyle=\u0026quot;Normal (Web)\u0026quot;\u0026gt;Cognigy\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-parastyle=\u0026quot;Normal (Web)\u0026quot;\u0026gt; delivers AI that works - fast, human, and enterprise-ready. As the leading AI-first CX platform built for real-world scale, we combine Generative and Conversational AI through orchestration, tools, and enterprise systems to power Agentic AI. Backed by global CX leader\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-parastyle=\u0026quot;Normal (Web)\u0026quot;\u0026gt;NiCE\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-parastyle=\u0026quot;Normal (Web)\u0026quot;\u0026gt;, we empower brands with AI Agents that redefine customer experiences and achieve measurable ROI- instantly, across every channel and in 100+ languages.\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:true,\u0026amp;quot;134233118\u0026amp;quot;:true,\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Requisition ID: 11724\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Reporting into: Senior Director, Presales, AI\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Job type: Manager\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;#LI-Remote\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;strong\u0026gt;About NiCE \u0026lt;/strong\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4053783101,"name":"CX - Agentic Experience Automation","child_ids":[],"parent_id":4058412101}],"offices":[{"id":4016148101,"name":"Netherlands -Remote","location":null,"child_ids":[],"parent_id":4005101101}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://boards.eu.greenhouse.io/nice/jobs/4974847101?gh_jid=4974847101","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4521790101,"location":{"name":"USA - Atlanta, GA"},"metadata":[{"id":4778158101,"name":"Job Type","value":"Regular","value_type":"single_select"},{"id":4787631101,"name":"Hiring Manager","value":{"name":"Carli Cottle","email":"carli.cottle@nice.com","user_id":4407545101,"employee_id":"190043"},"value_type":"user"},{"id":4614529101,"name":"Category","value":"SALES","value_type":"short_text"},{"id":4614545101,"name":"Job String","value":"Sales.Sales Development.Sales Development Mgmt","value_type":"short_text"},{"id":4787135101,"name":"(HRBP) Critical Role","value":"Not Applicable","value_type":"single_select"},{"id":4952164101,"name":"(HRBP) Acquisition Job","value":"Not Applicable","value_type":"single_select"},{"id":7821998101,"name":"TA Director Only – Campaign","value":null,"value_type":"yes_no"}],"id":4974847101,"updated_at":"2026-09-21T09:02:45-04:00","requisition_id":"11723","title":"Manager, Sales Development","company_name":"NICE","first_published":"2026-09-21T09:02:45-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;So, what’s the role all about?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span class=\u0026quot;TextRun SCXW77687772 BCX8\u0026quot; lang=\u0026quot;EN-US\u0026quot; data-contrast=\u0026quot;none\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;NormalTextRun SCXW77687772 BCX8\u0026quot;\u0026gt;As the Manager, Sales Development, you will be responsible for leading a team of Sales Development Representatives (SDRs) who are tasked with generating new business opportunities. You will play a key role in developing your team’s skills, driving pipeline growth, and ensuring alignment between Sales and Marketing. You will focus on coaching your team to exceed their quotas while preparing them for their next career steps within NiCE.\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;How will you make an impact?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;20\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;1\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;335557856\u0026amp;quot;:16777215,\u0026amp;quot;335559739\u0026amp;quot;:0}\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Team Leadership:\u0026lt;/strong\u0026gt; Hire, onboard, and manage a high-performing team of SDRs.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;20\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;1\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;335557856\u0026amp;quot;:16777215,\u0026amp;quot;335559739\u0026amp;quot;:0}\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Coaching:\u0026lt;/strong\u0026gt; Conduct weekly 1:1s, live call coaching, and messaging reviews to improve conversion rates and professional development.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;20\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;1\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;335557856\u0026amp;quot;:16777215,\u0026amp;quot;335559739\u0026amp;quot;:0}\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Strategy:\u0026lt;/strong\u0026gt; Partner with Sales Leadership and Marketing to refine our Target Account Framework and ensure SDRs are targeting the right personas within our ICP.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;20\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;1\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;335557856\u0026amp;quot;:16777215,\u0026amp;quot;335559739\u0026amp;quot;:0}\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Execution:\u0026lt;/strong\u0026gt; Drive team activity and performance to consistently meet or exceed monthly and quarterly pipeline goals.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;20\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;1\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;335557856\u0026amp;quot;:16777215,\u0026amp;quot;335559739\u0026amp;quot;:0}\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Operational Excellence:\u0026lt;/strong\u0026gt; Manage and report on team metrics, ensuring CRM hygiene and effective use of our sales engagement stack.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;20\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;1\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;335557856\u0026amp;quot;:16777215,\u0026amp;quot;335559739\u0026amp;quot;:0}\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Collaboration:\u0026lt;/strong\u0026gt; Work closely with Account Executives to ensure a seamless hand-off of qualified opportunities and alignment on territory strategy.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Have you got what it takes?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;19\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; 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data-aria-posinset=\u0026quot;1\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Communication:\u0026lt;/strong\u0026gt; Exceptional verbal and written communication skills with the ability to motivate and inspire a team.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;19\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;1\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Analytical Skills:\u0026lt;/strong\u0026gt; Ability to use data to identify trends, track performance, and make informed strategic decisions.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;19\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;1\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Adaptability:\u0026lt;/strong\u0026gt; Thrives in a fast-paced, high-growth environment and can navigate ambiguity.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;19\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;1\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Tech Savvy:\u0026lt;/strong\u0026gt; Proficiency with Salesforce and sales engagement tools (e.g., Outreach, Salesloft).\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;19\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;1\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Leadership Style:\u0026lt;/strong\u0026gt; A \u0026quot;player-coach\u0026quot; mentality with a passion for developing talent and building a culture of accountability and psychological safety.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Why Join Us:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;17\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;1\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;Skill Development:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt; We promote SDRs into other roles within the company, especially in sales, focusing on continuous learning and skill enhancement.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;17\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;1\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;High-Performing Culture:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt; Be part of a high-growth, well-established software company where high performance is recognized and rewarded.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;17\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;1\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;Collaborative Environment:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt; Work in a supportive and collaborative environment where your contributions are valued.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;17\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;1\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;Valuable Work:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt; Engage in meaningful work that directly impacts our company\u0026#39;s growth and success.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;17\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;1\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;Respected Role:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt; The SDR role is respected and seen as a critical component of our sales strategy.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;335557856\u0026amp;quot;:16777215,\u0026amp;quot;335559739\u0026amp;quot;:0}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Enjoy NiCE-FLEX!\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What’s in it for you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;strong\u0026gt;About NiCE \u0026lt;/strong\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4012304101,"name":"CX - CXone - Sales","child_ids":[],"parent_id":4012244101}],"offices":[{"id":4005055101,"name":"USA - Atlanta, GA","location":"USA - Atlanta, GA","child_ids":[],"parent_id":4005091101},{"id":4005062101,"name":"USA - Richardson, TX","location":"USA - Richardson, TX","child_ids":[],"parent_id":4005091101}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://boards.eu.greenhouse.io/nice/jobs/4999096101?gh_jid=4999096101","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4521790101,"location":{"name":"USA - Richardson, TX"},"metadata":[{"id":4778158101,"name":"Job Type","value":"Regular","value_type":"single_select"},{"id":4787631101,"name":"Hiring Manager","value":{"name":"Carli Cottle","email":"carli.cottle@nice.com","user_id":4407545101,"employee_id":"190043"},"value_type":"user"},{"id":4614529101,"name":"Category","value":"SALES","value_type":"short_text"},{"id":4614545101,"name":"Job String","value":"Sales.Sales Development.Sales Development Mgmt","value_type":"short_text"},{"id":4787135101,"name":"(HRBP) Critical Role","value":"Not Applicable","value_type":"single_select"},{"id":4952164101,"name":"(HRBP) Acquisition Job","value":"Not Applicable","value_type":"single_select"},{"id":7821998101,"name":"TA Director Only – Campaign","value":null,"value_type":"yes_no"}],"id":4999096101,"updated_at":"2026-10-06T12:49:34-04:00","requisition_id":"11723","title":"Manager, Sales Development, CX","company_name":"NICE","first_published":"2026-10-06T12:49:34-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;So, what’s the role all about?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span class=\u0026quot;TextRun SCXW77687772 BCX8\u0026quot; lang=\u0026quot;EN-US\u0026quot; data-contrast=\u0026quot;none\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;NormalTextRun SCXW77687772 BCX8\u0026quot;\u0026gt;As the Manager, Sales Development, you will be responsible for leading a team of Sales Development Representatives (SDRs) who are tasked with generating new business opportunities. You will play a key role in developing your team’s skills, driving pipeline growth, and ensuring alignment between Sales and Marketing. You will focus on coaching your team to exceed their quotas while preparing them for their next career steps within NiCE.\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;How will you make an impact?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;20\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;1\u0026quot; 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data-aria-posinset=\u0026quot;1\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;335557856\u0026amp;quot;:16777215,\u0026amp;quot;335559739\u0026amp;quot;:0}\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Coaching:\u0026lt;/strong\u0026gt; Conduct weekly 1:1s, live call coaching, and messaging reviews to improve conversion rates and professional development.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;20\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;1\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;335557856\u0026amp;quot;:16777215,\u0026amp;quot;335559739\u0026amp;quot;:0}\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Strategy:\u0026lt;/strong\u0026gt; Partner with Sales Leadership and Marketing to refine our Target Account Framework and ensure SDRs are targeting the right personas within our ICP.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;20\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;1\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;335557856\u0026amp;quot;:16777215,\u0026amp;quot;335559739\u0026amp;quot;:0}\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Execution:\u0026lt;/strong\u0026gt; Drive team activity and performance to consistently meet or exceed monthly and quarterly pipeline goals.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;20\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;1\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;335557856\u0026amp;quot;:16777215,\u0026amp;quot;335559739\u0026amp;quot;:0}\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Operational Excellence:\u0026lt;/strong\u0026gt; Manage and report on team metrics, ensuring CRM hygiene and effective use of our sales engagement stack.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;20\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; 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data-aria-posinset=\u0026quot;1\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Communication:\u0026lt;/strong\u0026gt; Exceptional verbal and written communication skills with the ability to motivate and inspire a team.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;19\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;1\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Analytical Skills:\u0026lt;/strong\u0026gt; Ability to use data to identify trends, track performance, and make informed strategic decisions.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;19\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;1\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Adaptability:\u0026lt;/strong\u0026gt; Thrives in a fast-paced, high-growth environment and can navigate ambiguity.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;19\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;1\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Tech Savvy:\u0026lt;/strong\u0026gt; Proficiency with Salesforce and sales engagement tools (e.g., Outreach, Salesloft).\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;19\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;1\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Leadership Style:\u0026lt;/strong\u0026gt; A \u0026quot;player-coach\u0026quot; mentality with a passion for developing talent and building a culture of accountability and psychological safety.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Why Join Us:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;17\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;1\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;Skill Development:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt; We promote SDRs into other roles within the company, especially in sales, focusing on continuous learning and skill enhancement.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;17\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;1\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;High-Performing Culture:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt; Be part of a high-growth, well-established software company where high performance is recognized and rewarded.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;17\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;1\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;Collaborative Environment:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt; Work in a supportive and collaborative environment where your contributions are valued.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;17\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;1\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;Valuable Work:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt; Engage in meaningful work that directly impacts our company\u0026#39;s growth and success.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;17\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;1\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;Respected Role:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt; The SDR role is respected and seen as a critical component of our sales strategy.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;335557856\u0026amp;quot;:16777215,\u0026amp;quot;335559739\u0026amp;quot;:0}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Enjoy NiCE-FLEX!\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What’s in it for you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;strong\u0026gt;About NiCE \u0026lt;/strong\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4012304101,"name":"CX - CXone - Sales","child_ids":[],"parent_id":4012244101}],"offices":[{"id":4005055101,"name":"USA - Atlanta, GA","location":"USA - Atlanta, GA","child_ids":[],"parent_id":4005091101},{"id":4005062101,"name":"USA - Richardson, TX","location":"USA - Richardson, TX","child_ids":[],"parent_id":4005091101}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://boards.eu.greenhouse.io/nice/jobs/4971706101?gh_jid=4971706101","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4520465101,"location":{"name":"United Kingdom - Remote"},"metadata":[{"id":4778158101,"name":"Job Type","value":"Regular","value_type":"single_select"},{"id":4787631101,"name":"Hiring Manager","value":{"name":"Mark Smith","email":"mark.smith2@nice.com","user_id":4599104101,"employee_id":"200065"},"value_type":"user"},{"id":4614529101,"name":"Category","value":"SUPPORT","value_type":"short_text"},{"id":4614545101,"name":"Job String","value":"Support.Network Operations.Network Operations Engineer","value_type":"short_text"},{"id":4787135101,"name":"(HRBP) Critical Role","value":"Not Applicable","value_type":"single_select"},{"id":4952164101,"name":"(HRBP) Acquisition Job","value":"Not Applicable","value_type":"single_select"},{"id":7821998101,"name":"TA Director Only – Campaign","value":null,"value_type":"yes_no"}],"id":4971706101,"updated_at":"2026-10-19T09:09:22-04:00","requisition_id":"11707","title":"NOC Engineer / SRE ","company_name":"NICE","first_published":"2026-09-21T04:41:08-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;So, what’s the role all about?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The\u0026amp;nbsp;\u0026lt;strong\u0026gt;NOC - SRE \u0026lt;/strong\u0026gt;role sits at the intersection of\u0026amp;nbsp;\u0026lt;strong\u0026gt;traditional Network Operations Center (NOC)\u0026lt;/strong\u0026gt; responsibilities and \u0026lt;strong\u0026gt;engineering‑driven reliability practices\u0026lt;/strong\u0026gt;. This role focuses on \u0026lt;strong\u0026gt;24/7 service reliability, incident response, operational automation, and observability\u0026lt;/strong\u0026gt;, while actively reducing operational toil through software and automation.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Unlike a traditional NOC analyst, an SRE‑NOC is expected to \u0026lt;strong\u0026gt;engineer problems away\u0026lt;/strong\u0026gt;, not just respond to alerts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;How will you make an impact?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Incident Response \u0026amp;amp; Operations\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Act as a \u0026lt;strong\u0026gt;primary or escalation responder\u0026lt;/strong\u0026gt; in a 24x7 on‑call rotation\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead or support \u0026lt;strong\u0026gt;Major Incident (MI) response\u0026lt;/strong\u0026gt;, including triage, mitigation, and resolution\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Coordinate across \u0026lt;strong\u0026gt;Engineering, Infrastructure, Security, and Product teams\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Execute and improve \u0026lt;strong\u0026gt;runbooks, playbooks, and escalation paths\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive \u0026lt;strong\u0026gt;blameless post‑incident reviews (PIRs)\u0026lt;/strong\u0026gt; and track corrective actions\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Monitoring, Alerting \u0026amp;amp; Observability\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Own \u0026lt;strong\u0026gt;service health monitoring\u0026lt;/strong\u0026gt; across infrastructure, applications, and dependencies\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Design and maintain \u0026lt;strong\u0026gt;alerting strategies\u0026lt;/strong\u0026gt; that align with SLIs/SLOs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Reduce alert fatigue through \u0026lt;strong\u0026gt;signal‑to‑noise improvements\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build dashboards using tools such as:\u0026lt;/li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Grafana\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Prometheus\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Datadog / Splunk / CloudWatch\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Reliability Engineering \u0026amp;amp; Automation\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Automate repetitive operational tasks to reduce manual toil\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Improve \u0026lt;strong\u0026gt;mean time to detect (MTTD)\u0026lt;/strong\u0026gt; and \u0026lt;strong\u0026gt;mean time to resolve (MTTR)\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop scripts and tools (Python, Bash, Go, etc.) to support NOC/SRE workflows\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Implement \u0026lt;strong\u0026gt;self‑healing and auto‑remediation\u0026lt;/strong\u0026gt; where possible\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with engineering teams to improve system design for reliability\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Platform \u0026amp;amp; Infrastructure Support\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Support and troubleshoot:\u0026lt;/li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Linux‑based systems\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Cloud platforms (AWS, Azure, GCP)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Kubernetes / containerized environments\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;li\u0026gt;Assist with capacity planning and availability reviews\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensure operational readiness for production releases\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Have you got what it takes?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Technical\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Strong Linux systems administration\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with \u0026lt;strong\u0026gt;incident management\u0026lt;/strong\u0026gt; and production support\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with:\u0026lt;/li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Cloud infrastructure (AWS preferred)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Containers \u0026amp;amp; orchestration (Docker, Kubernetes)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Monitoring/alerting platforms\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;li\u0026gt;Scripting or programming experience in \u0026lt;strong\u0026gt;Python, Bash, Go, or similar\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Understanding of networking fundamentals (DNS, TCP/IP, load balancing)\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Operational\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience working in \u0026lt;strong\u0026gt;24x7 NOC or production operations environments\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to handle high‑pressure incidents calmly and effectively\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong written and verbal communication for incident coordination\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfort working from runbooks—but improving them when they fall short\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Preferred / Differentiators\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience defining or operating to \u0026lt;strong\u0026gt;SLOs / SLIs\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Prior migration from \u0026lt;strong\u0026gt;traditional NOC → SRE model\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Infrastructure as Code experience (Terraform, Ansible, etc.)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exposure to \u0026lt;strong\u0026gt;security, compliance, or regulated environments\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Requisition ID: 11707\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Reporting into: Manager, Network Operations\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Role Type: Individual Contributor\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;#LI-Remote\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;strong\u0026gt;About NiCE \u0026lt;/strong\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4060229101,"name":"CX - Platform Operations","child_ids":[],"parent_id":4058412101}],"offices":[{"id":4005182101,"name":"United Kingdom - Remote","location":"United Kingdom - Remote","child_ids":[],"parent_id":4005102101}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://boards.eu.greenhouse.io/nice/jobs/5006677101?gh_jid=5006677101","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4535955101,"location":{"name":"Spain - Remote"},"metadata":[{"id":4778158101,"name":"Job Type","value":"No PN","value_type":"single_select"},{"id":4787631101,"name":"Hiring Manager","value":{"name":"Keith Jackson","email":"keith.jackson@nice.com","user_id":4222989101,"employee_id":"179781"},"value_type":"user"},{"id":4614529101,"name":"Category","value":"SALES","value_type":"short_text"},{"id":4614545101,"name":"Job String","value":"Sales.Partner Sales.Partner Sales Manager","value_type":"short_text"},{"id":4787135101,"name":"(HRBP) Critical Role","value":"Not Applicable","value_type":"single_select"},{"id":4952164101,"name":"(HRBP) Acquisition Job","value":"Not Applicable","value_type":"single_select"},{"id":7821998101,"name":"TA Director Only – Campaign","value":null,"value_type":"yes_no"}],"id":5006677101,"updated_at":"2026-10-19T09:17:50-04:00","requisition_id":"11885","title":"Partner Account Manager, Spain","company_name":"NICE","first_published":"2026-10-15T04:47:35-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;So, what\u0026#39;s the role all about?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At NiCE, we are passionate about making the customer experience flow. As the global leader in AI-powered customer experience and workforce engagement solutions, we empower organisations to deliver seamless, digital-first interactions that drive real impact.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are looking for a commercially sharp, relationship-led professional to join us as Partner Manager, Spain. This role builds and runs NiCE\u0026#39;s partner ecosystem in Spain, recruiting and developing the resellers, regional systems integrators and technology partners that take CXone and Cognigy to market with us.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You will work closely with the NiCE sales team in Spain and with our wider International partner team to turn a growing partner base into a predictable source of pipeline and revenue, and to make NiCE the vendor of choice for partners who sell and deliver customer experience technology.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;How will you make an impact?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Own NiCE\u0026#39;s partner strategy and business plan for Spain, including partner segmentation, target profiles and the route to market for each segment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Recruit, onboard and develop new partners, and grow the performance of existing ones against agreed pipeline and revenue targets\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Run joint business plans and regular reviews with priority partners, with clear targets for partner-sourced and partner-influenced pipeline and bookings\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work with NiCE sales in Spain to bring partners into named accounts, manage deal registration and agree who does what on each opportunity\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive partner enablement and certification across sales, presales and delivery, so partners can sell and deploy CXone Mpower and Cognigy with confidence\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Plan and deliver joint marketing and demand generation with partners, working with regional and global marketing teams\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Apply NiCE\u0026#39;s partner programme, incentives and commercial terms consistently, and flag where local market needs call for change\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Give regional insight to the International partner leadership team, influencing programme design and investment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Report on performance metrics such as partner-sourced and influenced pipeline, bookings, active and certified partners, and partner satisfaction\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Have you got what it takes?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Minimum 5 years\u0026#39; experience in partner, channel or alliance management in enterprise software, SaaS, cloud or CX technology\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven record of recruiting partners and growing them to deliver pipeline and revenue against a target\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong understanding of partner commercial models, including margin, incentives, deal registration and services attach\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Good knowledge of the Spanish technology and partner landscape, with an existing network of resellers and integrators a distinct advantage\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to influence sales, marketing and product colleagues and drive alignment across teams\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exceptional communication, collaboration and relationship-building skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Self-motivated, proactive and able to thrive in a fast-paced, matrixed environment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fluent Spanish and English required; Portuguese or other European languages are a bonus\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;What’s in it for you?\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335551550\u0026amp;quot;:6,\u0026amp;quot;335551620\u0026amp;quot;:6,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:240,\u0026amp;quot;335572083\u0026amp;quot;:0,\u0026amp;quot;335572084\u0026amp;quot;:0,\u0026amp;quot;335572085\u0026amp;quot;:4278190080,\u0026amp;quot;469789810\u0026amp;quot;:\u0026amp;quot;nil\u0026amp;quot;}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Join an ever-growing, market disrupting, global company where the teams - comprised of the best of the best - work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr!\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:259}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Requisition ID: 11885\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Reporting into: Director, Partner Sales\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Job type: Individual Contributor\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;#LI-Remote\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;strong\u0026gt;About NiCE \u0026lt;/strong\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4037480101,"name":"CX INTL, Partner Sales, International","child_ids":[],"parent_id":4020141101}],"offices":[{"id":4005179101,"name":"Spain - Remote","location":"Spain - Remote","child_ids":[],"parent_id":4005107101}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://boards.eu.greenhouse.io/nice/jobs/4997916101?gh_jid=4997916101","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4532015101,"location":{"name":"USA - Remote"},"metadata":[{"id":4778158101,"name":"Job Type","value":"Regular","value_type":"single_select"},{"id":4787631101,"name":"Hiring Manager","value":{"name":"Praveen Debur","email":"praveen.debur@nice.com","user_id":4414292101,"employee_id":"192337"},"value_type":"user"},{"id":4614529101,"name":"Category","value":"SALES","value_type":"short_text"},{"id":4614545101,"name":"Job String","value":"Sales.Partner Sales.Partner Sales Manager","value_type":"short_text"},{"id":4787135101,"name":"(HRBP) Critical Role","value":"Not Applicable","value_type":"single_select"},{"id":4952164101,"name":"(HRBP) Acquisition Job","value":"Not Applicable","value_type":"single_select"},{"id":7821998101,"name":"TA Director Only – Campaign","value":false,"value_type":"yes_no"}],"id":4997916101,"updated_at":"2026-10-13T11:53:14-04:00","requisition_id":"11820","title":"Partner Sales Manager, Actimize","company_name":"NICE","first_published":"2026-10-08T11:17:30-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;So, What\u0026#39;s the role all about?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This Partners Sales Manager role is responsible for developing and scaling our strategic partner relationships with Global System Integrators, Resellers, Value Added Resellers, Delivery Partners and Alliance Partners. This person will assist in building out new partner recruitment strategies, programs and the supporting infrastructure along with coordinate cross-functional resources to ensure alignment of partner activities with the strategies that exist within NiCE Actimize channel organization. To thrive in this role, this individual must be able to establish deep relationships with resources both internally and within the partner. The ideal candidate must feel comfortable working in a fast-paced environment with limited structure.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;How will you make an impact?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Establish and manage relationships inside NiCE Actimize partner ecosystem to drive strategic initiatives that deliver profitable revenue growth, innovation, and market expansion\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop joint business opportunities and execute development programs for ecosystem growth\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with and support NiCE Actimize Partner and Alliance Leaders on their partnership growth initiatives\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Effectively build and manage ongoing relationships with partner executives, sales and client account teams\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead the orchestration of training and enablement for partners on NiCE Actimize company products, services, and Go-To Market\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build and manage relationships with NiCE Actimize sales teams, ensuring they understand the value of your partners and how we jointly GTM\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead efforts to scale our partner sales activities, including pipeline generation and management\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide overlay sales support on partner co-pursuits\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Engage with clients onsite to establish various use cases and quantify the value behind them.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hold in-depth, value-oriented conversations with government agency leadership, architects, and line-of-business users\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify NiCE Actimize pipeline opportunities that are ideal candidates to be put through NiCE Actimize\u0026#39;s AWS Marketplace then manage and assist in tracking and forecasting those opportunities in the Marketplace\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work collaboratively with NiCE Actimize Customer Success Managers on issues and escalations that involve Partners, by coordinating necessary communication and escalation directly with the Partner to resolve the issue\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Business Growth and Operational Efficiency\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Develop and improve processes to drive greater sales efficiency by aligning with other functions (marketing, sales engineering, legal) to reduce cost and remove delays.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Produce a framework to measure sales productivity to help management make informed decisions around hiring and budgeting\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Understand the overall sales process and details of each stage to be a trusted advisor and provide insight and strategies to increase win rates, productivity, and profitability of sales through the opportunity process\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own and manage the partner pipeline within your assigned territory, ensuring that partners are actively progressing opportunities toward closure with NiCE Actimize Field Sales in alignment with mutually agreed timelines\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with NiCE Actimize Field Sales and Partners to accurately forecast Partner led deals\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proactively surface and resolve Partner led deal blockers, both in resell and delivery motions for committed opportunities in the quarter. Partner closely with NiCE Actimize field sales teams to develop and execute effective close plans that ensure Partner led timely deal completion\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with partners to develop and execute joint go-to-market (GTM) plans, tailored to business objectives and regional market dynamics. Plans should include clear deliverables for execution on a quarterly and semi-annual basis\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Serve as a strategic internal advocate for your partners within NiCE Actimize. Ensure that field sales teams fully understand the unique capabilities and geographic strengths your partners bring to joint sales motions and opportunity development\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Have you got what it takes?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;10+ years of technology sales experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;5+ Years working with partner channel sales\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;2+ years sales experience with AWS Services and Marketplace\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfortable with sales process including forecasting and working through deal negotiations\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;5+ Experience working with channel partners.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven success in executing large, complex deals led by Partners in collaboration with Corporate field Sales teams\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Understanding of fundamental financial modeling for deal development and negotiation\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A. / B.S. from an accredited college; preference for Program and Project Management,\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Travel up to 30% of the time\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;You will have an advantage if you also have;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Graduate degree\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;AWS Sales or Technical Certification\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Sales experience selling through AWS Marketplace\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Channel experience with a Software SaaS provider in a Partner Sales or Development Role\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfortable presenting on stage and to executive leadership teams\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About NiCE Actimize:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;NiCE Actimize is the largest and broadest provider of financial crime, risk and compliance solutions for regional and global financial institutions, as well as government regulators. Consistently ranked as number one in the space, NiCE Actimize experts apply innovative technology to protect institutions and safeguard consumers’ and investors’ assets by identifying financial crime, preventing fraud and providing regulatory compliance.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;strong\u0026gt;About NiCE \u0026lt;/strong\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4012254101,"name":"Actimize - Sales","child_ids":[],"parent_id":4012238101}],"offices":[{"id":4005168101,"name":"USA - Remote","location":"USA - Remote","child_ids":[],"parent_id":4005091101}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://boards.eu.greenhouse.io/nice/jobs/4951008101?gh_jid=4951008101","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4511494101,"location":{"name":"USA - Remote"},"metadata":[{"id":4778158101,"name":"Job Type","value":"Regular","value_type":"single_select"},{"id":4787631101,"name":"Hiring Manager","value":{"name":"Dave Wesen","email":"dave.wesen@nice.com","user_id":4519449101,"employee_id":"198576"},"value_type":"user"},{"id":4614529101,"name":"Category","value":"SALES","value_type":"short_text"},{"id":4614545101,"name":"Job String","value":"Sales.Pre-Sales.Product Pre-Sales","value_type":"short_text"},{"id":4787135101,"name":"(HRBP) Critical Role","value":"Not Applicable","value_type":"single_select"},{"id":4952164101,"name":"(HRBP) Acquisition Job","value":"Not Applicable","value_type":"single_select"},{"id":7821998101,"name":"TA Director Only – Campaign","value":null,"value_type":"yes_no"}],"id":4951008101,"updated_at":"2026-08-28T02:17:11-04:00","requisition_id":"11607","title":"Partner Value Solution Engineer","company_name":"NICE","first_published":"2026-08-12T12:20:09-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;So, what’s the role all about?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;x_MsoNormal\u0026quot;\u0026gt;\u0026lt;span data-olk-copy-source=\u0026quot;MessageBody\u0026quot;\u0026gt;The NiCE \u0026lt;strong\u0026gt;Partner Value Solution Engineer \u0026lt;/strong\u0026gt;is apart of the excellence team that is dedicated to empowering NiCE\u0026#39;s partner ecosystem to confidently position, sell, and deliver NiCE solutions. As a key member of this team, you will serve as the expert technical bridge between NiCE and its partners, equipping them with the knowledge, tools, and assets needed to create differentiated customer outcomes. You will act as a trusted technical go-to-market advisor, guiding partners from supported consumers of NiCE technology into self-sufficient, high-performing advocates.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;x_MsoNormal\u0026quot;\u0026gt;This is a multifaceted role that spans sales engineering, technical enablement, technical account management, and services, all united by a single goal: increasing revenue and win rates by making partners effective at selling and delivering NiCE solutions.\u0026amp;nbsp; A core focus of this position is owning partner readiness across NiCE\u0026#39;s AI portfolio, including conversational AI, virtual agents, agent assist, automation, and AI-driven customer experience use cases. \u0026amp;nbsp;You will equip partners with the skills and knowledge to translate customer business problems into concrete AI solution designs, guiding them through discovery, use-case qualification, success criteria definition, demo flows, proof-of-value and pilot execution, and the development of measurable outcome narratives.\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;x_MsoNormal\u0026quot;\u0026gt;In addition, you will provide expert guidance on AI architecture, integrations, data requirements, model behavior, governance, and responsible AI considerations, ensuring partners can confidently design and position solutions that are technically sound and ethically grounded.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-olk-copy-source=\u0026quot;MessageBody\u0026quot;\u0026gt;Qualifications\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul type=\u0026quot;disc\u0026quot;\u0026gt;\n\u0026lt;li class=\u0026quot;x_MsoNormal\u0026quot;\u0026gt;Experience with AI, conversational AI, virtual agents, agent assist, or automation in CX/contact center environments\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;x_MsoNormal\u0026quot;\u0026gt;The ability to translate business outcomes into AI use cases and success criteria\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;x_MsoNormal\u0026quot;\u0026gt;Working knowledge of LLMs, generative AI, AI orchestration, integrations, and responsible AI principles; and experience supporting AI PoVs, pilots, or customer validation motions.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p class=\u0026quot;x_MsoNormal\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Key Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;x_MsoNormal\u0026quot;\u0026gt;\u0026lt;em\u0026gt;\u0026lt;strong\u0026gt;Sales Engineering\u0026lt;/strong\u0026gt;:\u0026lt;/em\u0026gt; You will lead technical discovery engagements with partners, mapping customer requirements to joint solutions and NiCE\u0026#39;s CCaaS/AI capabilities. You\u0026#39;ll support tailored demos and proof-of-concept (POC) engagements that highlight integrated partner–vendor value, and serve as the technical trusted advisor helping partners shape architectures, proposals, and ROI narratives that win deals.\u0026lt;/p\u0026gt;\n\u0026lt;ul type=\u0026quot;disc\u0026quot;\u0026gt;\n\u0026lt;li class=\u0026quot;x_MsoNormal\u0026quot;\u0026gt;Increase partner revenue and win rates by making partners effective at selling and delivering NiCE solutions\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;x_MsoNormal\u0026quot;\u0026gt;Qualify AI use cases based on business value, technical feasibility, data readiness, and measurable outcomes.\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;x_MsoNormal\u0026quot;\u0026gt;Support AI-focused demos and PoVs that show business impact, not just capability.\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;x_MsoNormal\u0026quot;\u0026gt;Lead technical discovery sessions with partners\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;x_MsoNormal\u0026quot;\u0026gt;Map partner and customer requirements to joint solutions and CCaaS/AI capabilities\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;x_MsoNormal\u0026quot;\u0026gt;Support tailored demos that showcase integrated partner–vendor value rather than standalone features\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;x_MsoNormal\u0026quot;\u0026gt;Support proof-of-concept (POC) engagements with partners\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;x_MsoNormal\u0026quot;\u0026gt;Act as the technical trusted advisor to partner teams\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;x_MsoNormal\u0026quot;\u0026gt;Help acquire / validate architectures for customer solutions\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;x_MsoNormal\u0026quot;\u0026gt;Assist in crafting ROI stories that demonstrate joint solution value\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p class=\u0026quot;x_MsoNormal\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;em\u0026gt;Technical Enablement\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;: You will build and deliver repeatable technical enablement programs to ramp partner SEs and solution architects. This includes maintaining partner-facing assets such as reference architectures, integration guides, and battlecards in the partner portal. You\u0026#39;ll run ongoing readiness programs, webinars, office hours, and 30–60–90 day plans, to keep partners current on product updates, roadmap direction, and best practices.\u0026lt;/p\u0026gt;\n\u0026lt;ul type=\u0026quot;disc\u0026quot;\u0026gt;\n\u0026lt;li class=\u0026quot;x_MsoNormal\u0026quot;\u0026gt;Make partners as self-sufficient and effective as the NiCE SE team\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;x_MsoNormal\u0026quot;\u0026gt;Build AI-specific enablement around conversational design, prompt/design patterns, use-case discovery, PoV execution, responsible AI, and outcome measurement.\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;x_MsoNormal\u0026quot;\u0026gt;Track partner feedback on AI capabilities, implementation friction, model behavior, integration gaps, and roadmap needs.\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;x_MsoNormal\u0026quot;\u0026gt;Help partners understand release impacts tied to AI features, model updates, data dependencies, and governance.\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;x_MsoNormal\u0026quot;\u0026gt;Includes building reusable demo scripts, talk tracks, objection handling, and competitive positioning.\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;x_MsoNormal\u0026quot;\u0026gt;Ensure partner enablement stays aligned with the account team\u0026#39;s strategy\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;x_MsoNormal\u0026quot;\u0026gt;Build repeatable technical enablement programs for partner SEs and architects\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;x_MsoNormal\u0026quot;\u0026gt;Deliver enablement to ramp new partner technical staff\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;x_MsoNormal\u0026quot;\u0026gt;Support competitive differentiators for partner teams\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;x_MsoNormal\u0026quot;\u0026gt;Keep partners current on product updates and new features\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;x_MsoNormal\u0026quot;\u0026gt;Keep partners aligned with the NiCE product roadmap\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;x_MsoNormal\u0026quot;\u0026gt;Share best practices across the partner ecosystem\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p class=\u0026quot;x_MsoNormal\u0026quot;\u0026gt;\u0026lt;em\u0026gt;\u0026lt;strong\u0026gt;Technical Account Management\u0026lt;/strong\u0026gt;: \u0026lt;/em\u0026gt;You will own the end-to-end technical relationship with key partners, managing integration patterns, release impact assessments, and escalation paths. You\u0026#39;ll coordinate with Product and R\u0026amp;amp;D to surface partner-driven requirements and influence the product roadmap. You\u0026#39;ll also govern architecture, security, and performance standards across partner solutions to ensure they meet joint quality benchmarks.\u0026lt;/p\u0026gt;\n\u0026lt;ul type=\u0026quot;disc\u0026quot;\u0026gt;\n\u0026lt;li class=\u0026quot;x_MsoNormal\u0026quot;\u0026gt;Ensure NiCE technology reliably delivers business value for customers\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;x_MsoNormal\u0026quot;\u0026gt;Manage integration patterns across partner solutions\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;x_MsoNormal\u0026quot;\u0026gt;Assess and communicate release impact to partners\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;x_MsoNormal\u0026quot;\u0026gt;Assist in escalation paths for technical issues\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;x_MsoNormal\u0026quot;\u0026gt;Coordinate with Product and R\u0026amp;amp;D teams on partner-driven requirements\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;x_MsoNormal\u0026quot;\u0026gt;Manage and track technical feedback from partners\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;x_MsoNormal\u0026quot;\u0026gt;Influence the NiCE product roadmap based on partner input\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p class=\u0026quot;x_MsoNormal\u0026quot;\u0026gt;\u0026lt;em\u0026gt;\u0026lt;strong\u0026gt;Services\u0026lt;/strong\u0026gt;: \u0026lt;/em\u0026gt;You will support scoping of services for partner-led implementations, including estimates, SOW inputs, and responsibilities matrices. You\u0026#39;ll provide architectural oversight on complex deployments to ensure technical deliverability of what was sold, and capture lessons learned to feed back into patterns, templates, and future partner enablement.\u0026lt;/p\u0026gt;\n\u0026lt;ul type=\u0026quot;disc\u0026quot;\u0026gt;\n\u0026lt;li class=\u0026quot;x_MsoNormal\u0026quot;\u0026gt;Support validation of services for partner-led implementations\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;x_MsoNormal\u0026quot;\u0026gt;Provide architectural oversight on complex partner deployments\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;x_MsoNormal\u0026quot;\u0026gt;Conduct advisory reviews on challenging implementation scenarios\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;x_MsoNormal\u0026quot;\u0026gt;Capture lessons learned from completed partner engagements\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;x_MsoNormal\u0026quot;\u0026gt;Feed lessons learned back into patterns and templates\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p class=\u0026quot;x_MsoNormal\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Mission \u0026amp;amp; Purpose\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul type=\u0026quot;disc\u0026quot;\u0026gt;\n\u0026lt;li class=\u0026quot;x_MsoNormal\u0026quot;\u0026gt;Empower the partner ecosystem to confidently position, sell, and deliver NiCE solutions\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;x_MsoNormal\u0026quot;\u0026gt;Provide expert support, enablement, and collaboration that showcases the full value of the platform\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;x_MsoNormal\u0026quot;\u0026gt;Equip partners with the knowledge, tools, and assets needed to create differentiated customer outcomes\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;x_MsoNormal\u0026quot;\u0026gt;Serve as a trusted technical go-to-market advisor for partners on strategic opportunities and joint offerings\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;x_MsoNormal\u0026quot;\u0026gt;Drive ongoing enablement to transition partners from supported consumers to self-sufficient advocates\u0026lt;strong\u0026gt;\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p class=\u0026quot;x_MsoNormal\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;What’s in it for you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Requisition ID:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;11607\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;Reporting into:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;Director of Presales\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;Role Type:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;Individual Contributor\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;strong\u0026gt;About NiCE \u0026lt;/strong\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4020728101,"name":"CX AMER, Presales","child_ids":[4029753101],"parent_id":4012241101}],"offices":[{"id":4005168101,"name":"USA - Remote","location":"USA - Remote","child_ids":[],"parent_id":4005091101}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://boards.eu.greenhouse.io/nice/jobs/5010070101?gh_jid=5010070101","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4539275101,"location":{"name":"Israel - Raanana"},"metadata":[{"id":4778158101,"name":"Job Type","value":"Regular","value_type":"single_select"},{"id":4787631101,"name":"Hiring Manager","value":{"name":"Zahava Levy","email":"zahava.levy@nice.com","user_id":4116426101,"employee_id":"98743"},"value_type":"user"},{"id":4614529101,"name":"Category","value":"ACCOUNTING \u0026 FINANCE","value_type":"short_text"},{"id":4614545101,"name":"Job String","value":"Accounting \u0026 Finance.Payroll.Payroll Accountant","value_type":"short_text"},{"id":4787135101,"name":"(HRBP) Critical Role","value":"Not Applicable","value_type":"single_select"},{"id":4952164101,"name":"(HRBP) Acquisition Job","value":"Not Applicable","value_type":"single_select"},{"id":7821998101,"name":"TA Director Only – Campaign","value":null,"value_type":"yes_no"}],"id":5010070101,"updated_at":"2026-10-29T08:04:08-04:00","requisition_id":"11901","title":"Payroll Accountant part-time","company_name":"NICE","first_published":"2026-10-21T07:35:39-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;So, what’s the role all about?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;NiCE is hiring an experienced Payroll Accountant to join the payroll team in the Finance division. The role owns the monthly payroll cycle, covers a wide range of pay components, runs payroll controls, works with internal and external parties, and gives professional support to employees and managers.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;How will you make an impact?\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Manage the monthly payroll process from start to finish.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Process final settlements for employees who leave the company.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Handle social contributions and employee entitlements, and submit reports to pension bodies.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Produce payroll reports, carry out payroll controls, and give employees and managers professional answers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work in the Hilan and Hilanet systems, including the Ofek report generator, and help improve and streamline work processes\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Have you got what it takes?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Mandatory\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Payroll accountant certificate.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;At least 3 years of experience as a payroll accountant in a medium or large organization.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hands-on experience with the Hilan system.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Availability for half-time role.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Additional requirements\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience with payroll controls and attendance reports, pay components, and social contributions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with Hilanet and the Ofek report generator.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Good knowledge of labor law, income tax, and National Insurance.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Very good Excel skills.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working with pension bodies.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to work independently, a strong service orientation, and discretion.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What’s in it for you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Enjoy NiCE-FLEX!\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Requisition ID: 11901\u0026lt;/strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;Reporting into:\u0026lt;/strong\u0026gt; \u0026lt;strong\u0026gt;Payroll Manager\u0026lt;/strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;Role Type: IC\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;#LI-Hybrid\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;strong\u0026gt;About NiCE \u0026lt;/strong\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4012258101,"name":"Corp Services - Corporate Finance","child_ids":[],"parent_id":4012239101}],"offices":[{"id":4005087101,"name":"Israel - Raanana","location":"Israel - Raanana","child_ids":[],"parent_id":4005050101}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://boards.eu.greenhouse.io/nice/jobs/5010669101?gh_jid=5010669101","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4525424101,"location":{"name":"Israel - Raanana"},"metadata":[{"id":4778158101,"name":"Job Type","value":"Regular","value_type":"single_select"},{"id":4787631101,"name":"Hiring Manager","value":{"name":null,"email":null,"user_id":null,"employee_id":null},"value_type":"user"},{"id":4614529101,"name":"Category","value":"R\u0026D","value_type":"short_text"},{"id":4614545101,"name":"Job String","value":"R\u0026D.Software Engineering.Software Engineer","value_type":"short_text"},{"id":4787135101,"name":"(HRBP) Critical Role","value":"Not Applicable","value_type":"single_select"},{"id":4952164101,"name":"(HRBP) Acquisition Job","value":"Not Applicable","value_type":"single_select"},{"id":7821998101,"name":"TA Director Only – Campaign","value":null,"value_type":"yes_no"}],"id":5010669101,"updated_at":"2026-10-20T02:46:19-04:00","requisition_id":"11776","title":"Platform Engineering Team Leader","company_name":"NICE","first_published":"2026-10-20T02:46:19-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;\u0026lt;span data-ccp-parastyle=\u0026quot;header\u0026quot;\u0026gt;So,\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-parastyle=\u0026quot;header\u0026quot;\u0026gt;what’s\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-parastyle=\u0026quot;header\u0026quot;\u0026gt;\u0026amp;nbsp;t\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-parastyle=\u0026quot;header\u0026quot;\u0026gt;he\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-parastyle=\u0026quot;header\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-parastyle=\u0026quot;header\u0026quot;\u0026gt;r\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-parastyle=\u0026quot;header\u0026quot;\u0026gt;ole\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-parastyle=\u0026quot;header\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-parastyle=\u0026quot;header\u0026quot;\u0026gt;all about?\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335551550\u0026amp;quot;:6,\u0026amp;quot;335551620\u0026amp;quot;:6,\u0026amp;quot;335559739\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240,\u0026amp;quot;469777462\u0026amp;quot;:[4680,9360],\u0026amp;quot;469777927\u0026amp;quot;:[0,0],\u0026amp;quot;469777928\u0026amp;quot;:[3,4]}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are looking for a highly motivated Group Leader - Platform Engineering to lead the evolution of the cloud platform that powers NICE Actimize SaaS offerings.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role combines people leadership, hands-on technical leadership and platform strategy. You will lead a multidisciplinary engineering organization responsible for DevOps, Site Reliability Engineering, cloud infrastructure, CI/CD, developer experience, security enablement, databases and observability.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You will drive the adoption of Platform Engineering principles, enabling product teams to move faster through self-service capabilities, automation, standardized building blocks and cloud-native best practices.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a key technology leader, you will partner closely with R\u0026amp;amp;D, Product Management, Security, Operations and Architecture teams to define and execute the next generation of the NICE Actimize cloud platform.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;How will you make an impact?\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335551550\u0026amp;quot;:6,\u0026amp;quot;335551620\u0026amp;quot;:6,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Platform strategy and leadership\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Define and execute the Platform Engineering vision and roadmap.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build, lead and grow a high-performing team of DevOps, SRE, Infrastructure and Platform Engineers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive engineering excellence, operational maturity and continuous improvement.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Establish platform standards, governance models and engineering best practices.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Act as a senior technical leader and mentor across multiple engineering organizations.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Cloud infrastructure and modernization\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Own the cloud infrastructure strategy across AWS environments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead modernization initiatives around Kubernetes, GitOps, Infrastructure as Code and self-service platforms.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive platform scalability, resiliency, security and cost optimization.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Establish golden paths that simplify infrastructure consumption for development teams.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Developer experience and CI/CD\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Own enterprise CI/CD platforms, deployment workflows and release engineering practices.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Enable faster and safer software delivery through automation and self-service capabilities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Improve developer productivity through platform tooling, templates and reusable services.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive adoption of GitHub Actions, Jenkins, ArgoCD and modern delivery practices where appropriate.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Reliability and operations\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Lead SRE practices and reliability improvement programs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Improve incident response, root-cause analysis, operational readiness and platform resilience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive proactive risk management, technical debt reduction and production excellence.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strengthen observability, alerting and operational visibility across platform services.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Security, compliance and data platforms\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Partner with security teams to implement secure-by-default platform capabilities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Embed security controls into CI/CD pipelines and platform workflows.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensure compliance, governance and auditability across cloud environments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with Database Reliability Engineering and data platform teams to ensure scalable, reliable and observable data services.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Innovation and AI-first engineering\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Leverage AI and automation to improve engineering productivity and operational efficiency.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Evaluate emerging technologies and define pragmatic adoption strategies.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Foster a culture of ownership, innovation, learning and continuous improvement.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;Have\u0026amp;nbsp;you got\u0026amp;nbsp;what it takes?\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;B.Sc. in Computer Science, Engineering or a related field.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;5+ years of leadership experience managing engineering teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;8+ years of hands-on experience in Platform Engineering, DevOps, SRE, Cloud Infrastructure or Software Engineering.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven experience leading large-scale cloud-native SaaS environments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong AWS expertise and strong understanding of cloud architecture patterns.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep understanding of Kubernetes, containers and distributed systems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong experience with Infrastructure as Code such as Terraform, OpenTofu, CDK, CloudFormation or Helm.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong experience designing and operating CI/CD platforms such as GitHub Actions, Jenkins, GitLab, Azure DevOps or ArgoCD.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong understanding of observability platforms, reliability engineering and production operations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience driving cross-functional initiatives across multiple organizations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent communication, stakeholder management and decision-making skills.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:true,\u0026amp;quot;134233118\u0026amp;quot;:true,\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335557856\u0026amp;quot;:16777215,\u0026amp;quot;335559685\u0026amp;quot;:375,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;You will have an advantage if you also have:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience leading Platform Engineering transformations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with AI-enabled engineering tools and automation frameworks.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with multi-tenant SaaS architectures.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with Database Reliability Engineering or data platform operations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;AWS certifications or equivalent cloud certifications.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience operating regulated, security-sensitive or compliance-driven platforms.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What’s in it for you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join an ever-growing, market-disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Enjoy NiCE-FLEX!\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Requisition ID:\u0026lt;/strong\u0026gt; 11776\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;Reporting into:\u0026lt;/strong\u0026gt; Group Lead, Engineering, Actimize\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;Role Type:\u0026lt;/strong\u0026gt; People Manager\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;#LI-Hybrid\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About NICE Actimize: \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;NICE Actimize is the largest and broadest provider of financial crime, risk and compliance solutions for regional and global financial institutions, as well as government regulators. Consistently ranked as number one in the space, NICE Actimize experts apply innovative technology to protect institutions and safeguard consumers’ and investors’ assets by identifying financial crime, preventing fraud and providing regulatory compliance.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;strong\u0026gt;About NiCE \u0026lt;/strong\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4012248101,"name":"Actimize - Engineering","child_ids":[4021469101],"parent_id":4012238101}],"offices":[{"id":4005087101,"name":"Israel - Raanana","location":"Israel - Raanana","child_ids":[],"parent_id":4005050101}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://boards.eu.greenhouse.io/nice/jobs/4973075101?gh_jid=4973075101","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4521025101,"location":{"name":"South Africa - Remote"},"metadata":[{"id":4778158101,"name":"Job Type","value":"Regular","value_type":"single_select"},{"id":4787631101,"name":"Hiring Manager","value":{"name":"Anna Gigante","email":"anna.gigante@niceactimize.com","user_id":4107861101,"employee_id":"72689"},"value_type":"user"},{"id":4614529101,"name":"Category","value":"SALES","value_type":"short_text"},{"id":4614545101,"name":"Job String","value":"Sales.Pre-Sales.Portfolio Pre-Sales","value_type":"short_text"},{"id":4787135101,"name":"(HRBP) Critical Role","value":"Not Applicable","value_type":"single_select"},{"id":4952164101,"name":"(HRBP) Acquisition Job","value":"Not Applicable","value_type":"single_select"},{"id":7821998101,"name":"TA Director Only – Campaign","value":null,"value_type":"yes_no"}],"id":4973075101,"updated_at":"2026-10-13T08:10:40-04:00","requisition_id":"11712","title":"Portfolio Presales Engineer","company_name":"NICE","first_published":"2026-09-15T05:38:38-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;So, what\u0026#39;s the role all about?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;NiCE Actimize, the industry\u0026#39;s largest and broadest provider of financial crime, anti-money laundering, enterprise fraud and compliance solutions is the leader in Autonomous Financial Crime Management. NiCE Actimize drives the Autonomous journey with ActOne for investigation and case management, as well as X-Sight, a cloud-based Financial Crime Risk Management Platform-as-a-Service. NiCE Actimize AML solutions are acknowledged for technology leadership and expertise in AI, machine learning and intelligent automation.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;NiCE Actimize is currently seeking a dynamic individual with high energy and drive to join our team as a Presales/Solutions Consultant.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;How will you make an impact?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Provide key subject matter expertise within financial crime and compliance.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Engage with NiCE Actimize’s prospects and clients to understand technical and functional requirements, from both current and aspirational perspectives\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Position solutions for specific prospect requirements, and articulate how value and business benefits can be achieved\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Explain features and benefits of the NiCE Actimize solutions in comparison to competitive products\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deliver product presentations to technical and management personnel, and bring Actimize’s differentiation to life through the medium of a demo\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop relationships with prospects and customers\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Communicate with sales and product management regarding customer needs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead Proof of Concept engagements, working with the client, sales, and technical presales\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Completing RFI/RFPs; identifying client requirements and ensuring proactive communications with customers to ensure customer satisfaction\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Participate in trade shows, seminars and other industry events.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Have you got what it takes?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Essential:\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience in a client facing role\u0026amp;nbsp;providing solutions to, or within, the financial services, financial software or enterprise software industries.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ideally have experience in financial crime solutions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent verbal, written, and interpersonal communication skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven ability to quickly and deeply learn new technologies and clearly communicate their value proposition\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven track record of solving problems and driving business success and revenue\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Consultative and confident, with an ability to thrive in a fast paced, dynamic environment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in gathering requirements, documenting business needs and presenting solutions to a senior audience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Must be willing to travel to customer sites 40%+\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Preferred\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;em\u0026gt;Detailed knowledge of fraud, financial crimes and compliance industry\u0026lt;/em\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;em\u0026gt;Experience using or implementing Actimize financial crime products.\u0026lt;/em\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;em\u0026gt;Good insight into business value and business case driven solutions\u0026lt;/em\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;em\u0026gt;Confidence in AI (NLP, Analytics \u0026amp;amp; Decisioning, Automation, Machine Learning, etc)\u0026lt;/em\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;em\u0026gt;Good understanding of statistical data modelling concepts\u0026lt;/em\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;em\u0026gt;Experience in enterprise-wide case management\u0026lt;/em\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About NiCE Actimize:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;NiCE Actimize is the largest and broadest provider of financial crime, risk and compliance solutions for regional and global financial institutions, as well as government regulators. Consistently ranked as number one in the space, NiCE Actimize experts apply innovative technology to protect institutions and safeguard consumers’ and investors’ assets by identifying financial crime, preventing fraud and providing regulatory compliance.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What’s in it for you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join an ever-growing, market-disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Requisition ID: 11712\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;Reporting into: \u0026lt;/strong\u0026gt;Director, Sales\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;Role Type: \u0026lt;/strong\u0026gt;Individual Contributor\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026amp;nbsp;\u0026lt;/strong\u0026gt;#LI-Remote\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;strong\u0026gt;About NiCE \u0026lt;/strong\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4012254101,"name":"Actimize - Sales","child_ids":[],"parent_id":4012238101}],"offices":[{"id":4005078101,"name":"South Africa - Johannesburg","location":"South Africa - Johannesburg","child_ids":[],"parent_id":4005105101}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://boards.eu.greenhouse.io/nice/jobs/4976767101?gh_jid=4976767101","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4522651101,"location":{"name":"United Kingdom - London"},"metadata":[{"id":4778158101,"name":"Job Type","value":"Regular","value_type":"single_select"},{"id":4787631101,"name":"Hiring Manager","value":{"name":"Matt Davies","email":"matt.davies@nice.com","user_id":4560942101,"employee_id":"199247"},"value_type":"user"},{"id":4614529101,"name":"Category","value":"PROFESSIONAL SERVICES","value_type":"short_text"},{"id":4614545101,"name":"Job String","value":"Professional Services.Client Relationship.Client Relationship Manager","value_type":"short_text"},{"id":4787135101,"name":"(HRBP) Critical Role","value":"Not Applicable","value_type":"single_select"},{"id":4952164101,"name":"(HRBP) Acquisition Job","value":"Not Applicable","value_type":"single_select"},{"id":7821998101,"name":"TA Director Only – Campaign","value":null,"value_type":"yes_no"}],"id":4976767101,"updated_at":"2026-10-13T08:53:45-04:00","requisition_id":"11730","title":"Principal Customer Success Manager","company_name":"NICE","first_published":"2026-09-24T04:45:25-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Principal Customer Success Manager\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;335559739\u0026amp;quot;:100}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;So, what\u0026#39;s the role all about?\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;335559738\u0026amp;quot;:200,\u0026amp;quot;335559739\u0026amp;quot;:160}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Our Principal Customer Success Managers are the face NiCE CX puts in front of our most valuable customers and partners – the people who can walk into a boardroom, read the room, and change how a conversation is going within minutes. This is a role for someone who thrives on relationships, backs their own instincts, and isn’t afraid to lead from the front.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;335559739\u0026amp;quot;:200}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;You’ll take ownership of some of our most strategic, high-value, and high-complexity accounts, becoming the one person a customer or partner turns to when it matters most. Programme delivery, governance, and technical execution sit with our specialist teams – your job is to be the constant thread that keeps the customer’s priorities, expectations, and experience front and centre, whatever is happening behind the scenes.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;335559739\u0026amp;quot;:200}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;This isn’t a role for someone who wants to sit behind a desk managing a queue of tickets. It’s for someone who wants to own outcomes, influence at the highest levels, and be trusted to make the right call under pressure.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;335559739\u0026amp;quot;:200}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;You’ll work closely with Sales, Delivery, Product, and every team working behind the scenes – not to do their job for them, but to make sure their work lands in a way the customer genuinely feels and values. Interaction with customers spans phone, email, chat, and video, with regular face-to-face engagement where it counts, and travel to be in the room for the moments that matter.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;335559739\u0026amp;quot;:200}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;How will you make an impact?\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;335559738\u0026amp;quot;:200,\u0026amp;quot;335559739\u0026amp;quot;:160}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;•\u0026quot; data-font=\u0026quot;\u0026quot; data-listid=\u0026quot;2\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:432,\u0026amp;quot;335559991\u0026amp;quot;:216,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;•\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;1\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Be the single, unmistakable point of ownership for our most strategic accounts – the person customers and partners trust to make things happen\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;335559739\u0026amp;quot;:160}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;•\u0026quot; data-font=\u0026quot;\u0026quot; data-listid=\u0026quot;2\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:432,\u0026amp;quot;335559991\u0026amp;quot;:216,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;•\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;2\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Walk into any room – boardroom, business review, executive briefing – and hold it, adapting your style to the audience and the moment\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;335559739\u0026amp;quot;:160}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;•\u0026quot; data-font=\u0026quot;\u0026quot; data-listid=\u0026quot;2\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:432,\u0026amp;quot;335559991\u0026amp;quot;:216,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;•\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;3\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Build senior relationships that go beyond the day-to-day, becoming a genuine trusted advisor to VP and C-suite stakeholders\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;335559739\u0026amp;quot;:160}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;•\u0026quot; data-font=\u0026quot;\u0026quot; data-listid=\u0026quot;2\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:432,\u0026amp;quot;335559991\u0026amp;quot;:216,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;•\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;4\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Translate everything our programme, governance, and technical teams are delivering into language and value that customers and partners actually care about\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;335559739\u0026amp;quot;:160}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;•\u0026quot; data-font=\u0026quot;\u0026quot; data-listid=\u0026quot;2\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:432,\u0026amp;quot;335559991\u0026amp;quot;:216,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;•\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;5\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Bring real curiosity about new technology and AI-driven capability, learning quickly enough to speak with credibility about what’s coming next\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;335559739\u0026amp;quot;:160}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;•\u0026quot; data-font=\u0026quot;\u0026quot; data-listid=\u0026quot;2\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:432,\u0026amp;quot;335559991\u0026amp;quot;:216,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;•\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;6\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Balance sharp commercial acumen with genuine customer advocacy – protecting NiCE’s commercial interests while never losing sight of the customer’s success\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;335559739\u0026amp;quot;:160}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;•\u0026quot; data-font=\u0026quot;\u0026quot; data-listid=\u0026quot;2\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:432,\u0026amp;quot;335559991\u0026amp;quot;:216,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;•\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;7\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Spot risk and opportunity early, and know when to bring in the right people rather than trying to carry everything yourself\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;335559739\u0026amp;quot;:160}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;•\u0026quot; data-font=\u0026quot;\u0026quot; data-listid=\u0026quot;2\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:432,\u0026amp;quot;335559991\u0026amp;quot;:216,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;•\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;8\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Lead high-stakes conversations around renewal, growth, and expansion with confidence and commercial rigour\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;335559739\u0026amp;quot;:160}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;•\u0026quot; data-font=\u0026quot;\u0026quot; data-listid=\u0026quot;2\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:432,\u0026amp;quot;335559991\u0026amp;quot;:216,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;•\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;9\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Influence and raise the bar for those around you, cross-functionally, setting the standard for what great customer success looks like\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;335559739\u0026amp;quot;:160}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;•\u0026quot; data-font=\u0026quot;\u0026quot; data-listid=\u0026quot;2\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:432,\u0026amp;quot;335559991\u0026amp;quot;:216,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;•\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;10\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Own the story – usage, adoption, ROI, and what’s next – and tell it in a way that lands with senior stakeholders\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;335559739\u0026amp;quot;:160}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;•\u0026quot; data-font=\u0026quot;\u0026quot; data-listid=\u0026quot;2\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:432,\u0026amp;quot;335559991\u0026amp;quot;:216,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;•\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;11\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Travel to be in front of customers and partners when it counts, because some relationships are only really built in person\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;335559739\u0026amp;quot;:160}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Have you got what it takes?\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;335559738\u0026amp;quot;:200,\u0026amp;quot;335559739\u0026amp;quot;:160}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;•\u0026quot; data-font=\u0026quot;\u0026quot; data-listid=\u0026quot;2\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:432,\u0026amp;quot;335559991\u0026amp;quot;:216,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;•\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;12\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;A track record of genuinely thriving in high-pressure, high-visibility customer or partner relationships – you don’t shy away from the big room\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;335559739\u0026amp;quot;:160}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;•\u0026quot; data-font=\u0026quot;\u0026quot; data-listid=\u0026quot;2\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:432,\u0026amp;quot;335559991\u0026amp;quot;:216,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;•\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;13\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Significant experience in customer success, account management, or a similarly senior customer-facing role, ideally within contact centre, SaaS, or telecommunications environments\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;335559739\u0026amp;quot;:160}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;•\u0026quot; data-font=\u0026quot;\u0026quot; data-listid=\u0026quot;2\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:432,\u0026amp;quot;335559991\u0026amp;quot;:216,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;•\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;14\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;A strong, magnetic personality – people remember you, trust you, and want you in the room\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;335559739\u0026amp;quot;:160}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;•\u0026quot; data-font=\u0026quot;\u0026quot; data-listid=\u0026quot;2\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:432,\u0026amp;quot;335559991\u0026amp;quot;:216,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;•\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;15\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Genuine comfort with technology and a real appetite for learning new tools and capabilities, without needing to be the expert in the room\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;335559739\u0026amp;quot;:160}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;•\u0026quot; data-font=\u0026quot;\u0026quot; data-listid=\u0026quot;2\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:432,\u0026amp;quot;335559991\u0026amp;quot;:216,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;•\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;16\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Sharp commercial instincts, with the ability to balance customer advocacy against commercial reality\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;335559739\u0026amp;quot;:160}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;•\u0026quot; data-font=\u0026quot;\u0026quot; data-listid=\u0026quot;2\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:432,\u0026amp;quot;335559991\u0026amp;quot;:216,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;•\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;17\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;The confidence to operate independently, make judgement calls, and take ownership when things get complicated\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;335559739\u0026amp;quot;:160}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;•\u0026quot; data-font=\u0026quot;\u0026quot; data-listid=\u0026quot;2\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:432,\u0026amp;quot;335559991\u0026amp;quot;:216,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;•\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;18\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Outstanding communication skills – written, verbal, and, most importantly, in the room\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;335559739\u0026amp;quot;:160}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;•\u0026quot; data-font=\u0026quot;\u0026quot; data-listid=\u0026quot;2\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:432,\u0026amp;quot;335559991\u0026amp;quot;:216,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;•\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;19\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Experience managing multiple senior stakeholder relationships at once, without losing quality anywhere\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;335559739\u0026amp;quot;:160}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;•\u0026quot; data-font=\u0026quot;\u0026quot; data-listid=\u0026quot;2\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:432,\u0026amp;quot;335559991\u0026amp;quot;:216,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;•\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;20\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;A genuinely collaborative approach – you know when to lead and when to bring in the specialists who make the outcome happen\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;335559739\u0026amp;quot;:160}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;You will have an advantage if you also have:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;335559738\u0026amp;quot;:200,\u0026amp;quot;335559739\u0026amp;quot;:160}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;•\u0026quot; data-font=\u0026quot;\u0026quot; data-listid=\u0026quot;2\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:432,\u0026amp;quot;335559991\u0026amp;quot;:216,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;•\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;21\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Previous experience in a contact centre, CCaaS, or similar customer experience environment\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;335559739\u0026amp;quot;:160}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;•\u0026quot; data-font=\u0026quot;\u0026quot; data-listid=\u0026quot;2\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:432,\u0026amp;quot;335559991\u0026amp;quot;:216,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;•\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;22\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;A natural interest in AI, automation, or emerging technology, and what it means for customers\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;335559739\u0026amp;quot;:160}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;•\u0026quot; data-font=\u0026quot;\u0026quot; data-listid=\u0026quot;2\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:432,\u0026amp;quot;335559991\u0026amp;quot;:216,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;•\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;23\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Experience influencing programme delivery, governance, or technical teams without formally owning them\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;335559739\u0026amp;quot;:160}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;•\u0026quot; data-font=\u0026quot;\u0026quot; data-listid=\u0026quot;2\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:432,\u0026amp;quot;335559991\u0026amp;quot;:216,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;•\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;24\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;A background that blends commercial thinking with genuine customer empathy\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;335559739\u0026amp;quot;:160}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;•\u0026quot; data-font=\u0026quot;\u0026quot; data-listid=\u0026quot;2\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:432,\u0026amp;quot;335559991\u0026amp;quot;:216,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;•\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;25\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Experience operating at executive level with enterprise or key strategic accounts\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;335559739\u0026amp;quot;:160}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;What’s in it for you?\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;335559738\u0026amp;quot;:200,\u0026amp;quot;335559739\u0026amp;quot;:160}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Join an ever-growing, market-disrupting, global company where some of the best people in the industry come to work. As the market leader, every day at NiCE is a chance to learn, grow, and make a genuine mark, with career opportunities across roles, disciplines, and locations.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;335559739\u0026amp;quot;:200}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;If you’re ambitious, you back yourself in the room, and you want to be the person our biggest customers and partners can’t imagine working without, you may just be our next NiCEr.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span data-teams=\u0026quot;true\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;#LI-Hybrid\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;strong\u0026gt;About NiCE \u0026lt;/strong\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4012330101,"name":"GCO - Customer Success \u0026 Services","child_ids":[],"parent_id":4012244101}],"offices":[{"id":4005082101,"name":"United Kingdom - London","location":"United Kingdom - London","child_ids":[],"parent_id":4005102101}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://boards.eu.greenhouse.io/nice/jobs/4976779101?gh_jid=4976779101","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4522655101,"location":{"name":"United Kingdom"},"metadata":[{"id":4778158101,"name":"Job Type","value":"Regular","value_type":"single_select"},{"id":4787631101,"name":"Hiring Manager","value":{"name":"Matt Davies","email":"matt.davies@nice.com","user_id":4560942101,"employee_id":"199247"},"value_type":"user"},{"id":4614529101,"name":"Category","value":"PROFESSIONAL SERVICES","value_type":"short_text"},{"id":4614545101,"name":"Job String","value":"Professional Services.Client Relationship.Client Relationship Manager","value_type":"short_text"},{"id":4787135101,"name":"(HRBP) Critical Role","value":"Not Applicable","value_type":"single_select"},{"id":4952164101,"name":"(HRBP) Acquisition Job","value":"Not Applicable","value_type":"single_select"},{"id":7821998101,"name":"TA Director Only – Campaign","value":null,"value_type":"yes_no"}],"id":4976779101,"updated_at":"2026-10-06T10:46:41-04:00","requisition_id":"11731","title":"Principal Customer Success Manager ","company_name":"NICE","first_published":"2026-09-24T04:47:37-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Principal Customer Success Manager\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;335559739\u0026amp;quot;:100}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;So, what\u0026#39;s the role all about?\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;335559738\u0026amp;quot;:200,\u0026amp;quot;335559739\u0026amp;quot;:160}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Our Principal Customer Success Managers are the face NiCE CX puts in front of our most valuable customers and partners – the people who can walk into a boardroom, read the room, and change how a conversation is going within minutes. This is a role for someone who thrives on relationships, backs their own instincts, and isn’t afraid to lead from the front.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;335559739\u0026amp;quot;:200}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;You’ll take ownership of some of our most strategic, high-value, and high-complexity accounts, becoming the one person a customer or partner turns to when it matters most. Programme delivery, governance, and technical execution sit with our specialist teams – your job is to be the constant thread that keeps the customer’s priorities, expectations, and experience front and centre, whatever is happening behind the scenes.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;335559739\u0026amp;quot;:200}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;This isn’t a role for someone who wants to sit behind a desk managing a queue of tickets. It’s for someone who wants to own outcomes, influence at the highest levels, and be trusted to make the right call under pressure.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;335559739\u0026amp;quot;:200}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;You’ll work closely with Sales, Delivery, Product, and every team working behind the scenes – not to do their job for them, but to make sure their work lands in a way the customer genuinely feels and values. Interaction with customers spans phone, email, chat, and video, with regular face-to-face engagement where it counts, and travel to be in the room for the moments that matter.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;335559739\u0026amp;quot;:200}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;How will you make an impact?\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;335559738\u0026amp;quot;:200,\u0026amp;quot;335559739\u0026amp;quot;:160}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;•\u0026quot; data-font=\u0026quot;\u0026quot; data-listid=\u0026quot;2\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:432,\u0026amp;quot;335559991\u0026amp;quot;:216,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;•\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;1\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Be the single, unmistakable point of ownership for our most strategic accounts – the person customers and partners trust to make things happen\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;335559739\u0026amp;quot;:160}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;•\u0026quot; data-font=\u0026quot;\u0026quot; data-listid=\u0026quot;2\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:432,\u0026amp;quot;335559991\u0026amp;quot;:216,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;•\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;2\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Walk into any room – boardroom, business review, executive briefing – and hold it, adapting your style to the audience and the moment\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;335559739\u0026amp;quot;:160}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;•\u0026quot; data-font=\u0026quot;\u0026quot; data-listid=\u0026quot;2\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:432,\u0026amp;quot;335559991\u0026amp;quot;:216,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;•\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;3\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Build senior relationships that go beyond the day-to-day, becoming a genuine trusted advisor to VP and C-suite stakeholders\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;335559739\u0026amp;quot;:160}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;•\u0026quot; data-font=\u0026quot;\u0026quot; data-listid=\u0026quot;2\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:432,\u0026amp;quot;335559991\u0026amp;quot;:216,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;•\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;4\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Translate everything our programme, governance, and technical teams are delivering into language and value that customers and partners actually care about\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;335559739\u0026amp;quot;:160}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;•\u0026quot; data-font=\u0026quot;\u0026quot; data-listid=\u0026quot;2\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:432,\u0026amp;quot;335559991\u0026amp;quot;:216,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;•\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;5\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Bring real curiosity about new technology and AI-driven capability, learning quickly enough to speak with credibility about what’s coming next\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;335559739\u0026amp;quot;:160}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;•\u0026quot; data-font=\u0026quot;\u0026quot; data-listid=\u0026quot;2\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:432,\u0026amp;quot;335559991\u0026amp;quot;:216,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;•\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;6\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Balance sharp commercial acumen with genuine customer advocacy – protecting NiCE’s commercial interests while never losing sight of the customer’s success\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;335559739\u0026amp;quot;:160}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;•\u0026quot; data-font=\u0026quot;\u0026quot; data-listid=\u0026quot;2\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:432,\u0026amp;quot;335559991\u0026amp;quot;:216,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;•\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;7\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Spot risk and opportunity early, and know when to bring in the right people rather than trying to carry everything yourself\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;335559739\u0026amp;quot;:160}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;•\u0026quot; data-font=\u0026quot;\u0026quot; data-listid=\u0026quot;2\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:432,\u0026amp;quot;335559991\u0026amp;quot;:216,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;•\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;8\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Lead high-stakes conversations around renewal, growth, and expansion with confidence and commercial rigour\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;335559739\u0026amp;quot;:160}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;•\u0026quot; data-font=\u0026quot;\u0026quot; data-listid=\u0026quot;2\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:432,\u0026amp;quot;335559991\u0026amp;quot;:216,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;•\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;9\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Influence and raise the bar for those around you, cross-functionally, setting the standard for what great customer success looks like\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;335559739\u0026amp;quot;:160}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;•\u0026quot; data-font=\u0026quot;\u0026quot; data-listid=\u0026quot;2\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:432,\u0026amp;quot;335559991\u0026amp;quot;:216,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;•\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;10\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Own the story – usage, adoption, ROI, and what’s next – and tell it in a way that lands with senior stakeholders\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;335559739\u0026amp;quot;:160}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;•\u0026quot; data-font=\u0026quot;\u0026quot; data-listid=\u0026quot;2\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:432,\u0026amp;quot;335559991\u0026amp;quot;:216,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;•\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;11\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Travel to be in front of customers and partners when it counts, because some relationships are only really built in person\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;335559739\u0026amp;quot;:160}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Have you got what it takes?\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;335559738\u0026amp;quot;:200,\u0026amp;quot;335559739\u0026amp;quot;:160}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;•\u0026quot; data-font=\u0026quot;\u0026quot; data-listid=\u0026quot;2\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:432,\u0026amp;quot;335559991\u0026amp;quot;:216,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;•\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;12\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;A track record of genuinely thriving in high-pressure, high-visibility customer or partner relationships – you don’t shy away from the big room\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;335559739\u0026amp;quot;:160}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;•\u0026quot; data-font=\u0026quot;\u0026quot; data-listid=\u0026quot;2\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:432,\u0026amp;quot;335559991\u0026amp;quot;:216,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;•\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;13\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Significant experience in customer success, account management, or a similarly senior customer-facing role, ideally within contact centre, SaaS, or telecommunications environments\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;335559739\u0026amp;quot;:160}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;•\u0026quot; data-font=\u0026quot;\u0026quot; data-listid=\u0026quot;2\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:432,\u0026amp;quot;335559991\u0026amp;quot;:216,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;•\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;14\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;A strong, magnetic personality – people remember you, trust you, and want you in the room\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;335559739\u0026amp;quot;:160}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;•\u0026quot; data-font=\u0026quot;\u0026quot; data-listid=\u0026quot;2\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:432,\u0026amp;quot;335559991\u0026amp;quot;:216,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;•\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;15\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Genuine comfort with technology and a real appetite for learning new tools and capabilities, without needing to be the expert in the room\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;335559739\u0026amp;quot;:160}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;•\u0026quot; data-font=\u0026quot;\u0026quot; data-listid=\u0026quot;2\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:432,\u0026amp;quot;335559991\u0026amp;quot;:216,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;•\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;16\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Sharp commercial instincts, with the ability to balance customer advocacy against commercial reality\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;335559739\u0026amp;quot;:160}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;•\u0026quot; data-font=\u0026quot;\u0026quot; data-listid=\u0026quot;2\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:432,\u0026amp;quot;335559991\u0026amp;quot;:216,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;•\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;17\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;The confidence to operate independently, make judgement calls, and take ownership when things get complicated\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;335559739\u0026amp;quot;:160}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;•\u0026quot; data-font=\u0026quot;\u0026quot; data-listid=\u0026quot;2\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:432,\u0026amp;quot;335559991\u0026amp;quot;:216,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;•\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;18\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Outstanding communication skills – written, verbal, and, most importantly, in the room\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;335559739\u0026amp;quot;:160}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;•\u0026quot; data-font=\u0026quot;\u0026quot; data-listid=\u0026quot;2\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:432,\u0026amp;quot;335559991\u0026amp;quot;:216,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;•\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;19\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Experience managing multiple senior stakeholder relationships at once, without losing quality anywhere\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;335559739\u0026amp;quot;:160}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;•\u0026quot; data-font=\u0026quot;\u0026quot; data-listid=\u0026quot;2\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:432,\u0026amp;quot;335559991\u0026amp;quot;:216,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;•\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;20\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;A genuinely collaborative approach – you know when to lead and when to bring in the specialists who make the outcome happen\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;335559739\u0026amp;quot;:160}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;You will have an advantage if you also have:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;335559738\u0026amp;quot;:200,\u0026amp;quot;335559739\u0026amp;quot;:160}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;•\u0026quot; data-font=\u0026quot;\u0026quot; data-listid=\u0026quot;2\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:432,\u0026amp;quot;335559991\u0026amp;quot;:216,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;•\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;21\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Previous experience in a contact centre, CCaaS, or similar customer experience environment\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;335559739\u0026amp;quot;:160}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;•\u0026quot; data-font=\u0026quot;\u0026quot; data-listid=\u0026quot;2\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:432,\u0026amp;quot;335559991\u0026amp;quot;:216,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;•\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;22\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;A natural interest in AI, automation, or emerging technology, and what it means for customers\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;335559739\u0026amp;quot;:160}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;•\u0026quot; data-font=\u0026quot;\u0026quot; data-listid=\u0026quot;2\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:432,\u0026amp;quot;335559991\u0026amp;quot;:216,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;•\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;23\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Experience influencing programme delivery, governance, or technical teams without formally owning them\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;335559739\u0026amp;quot;:160}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;•\u0026quot; data-font=\u0026quot;\u0026quot; data-listid=\u0026quot;2\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:432,\u0026amp;quot;335559991\u0026amp;quot;:216,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;•\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;24\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;A background that blends commercial thinking with genuine customer empathy\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;335559739\u0026amp;quot;:160}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;•\u0026quot; data-font=\u0026quot;\u0026quot; data-listid=\u0026quot;2\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:432,\u0026amp;quot;335559991\u0026amp;quot;:216,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;•\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;25\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Experience operating at executive level with enterprise or key strategic accounts\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;335559739\u0026amp;quot;:160}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;What’s in it for you?\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;335559738\u0026amp;quot;:200,\u0026amp;quot;335559739\u0026amp;quot;:160}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Join an ever-growing, market-disrupting, global company where some of the best people in the industry come to work. As the market leader, every day at NiCE is a chance to learn, grow, and make a genuine mark, with career opportunities across roles, disciplines, and locations.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;335559739\u0026amp;quot;:200}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;If you’re ambitious, you back yourself in the room, and you want to be the person our biggest customers and partners can’t imagine working without, you may just be our next NiCEr.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span data-teams=\u0026quot;true\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;#LI-Hybrid\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;strong\u0026gt;About NiCE \u0026lt;/strong\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4012330101,"name":"GCO - Customer Success \u0026 Services","child_ids":[],"parent_id":4012244101}],"offices":[{"id":4005082101,"name":"United Kingdom - London","location":"United Kingdom - London","child_ids":[],"parent_id":4005102101}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://boards.eu.greenhouse.io/nice/jobs/5005950101?gh_jid=5005950101","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4535593101,"location":{"name":"India - Pune"},"metadata":[{"id":4778158101,"name":"Job Type","value":"No PN","value_type":"single_select"},{"id":4787631101,"name":"Hiring Manager","value":{"name":"Keith Jackson","email":"keith.jackson@nice.com","user_id":4222989101,"employee_id":"179781"},"value_type":"user"},{"id":4614529101,"name":"Category","value":"BUSINESS DEVELOPMENT","value_type":"short_text"},{"id":4614545101,"name":"Job String","value":"Business Development.Alliances and Partners.Alliances and Partners","value_type":"short_text"},{"id":4787135101,"name":"(HRBP) Critical Role","value":"Not Applicable","value_type":"single_select"},{"id":4952164101,"name":"(HRBP) Acquisition Job","value":"Not Applicable","value_type":"single_select"},{"id":7821998101,"name":"TA Director Only – Campaign","value":null,"value_type":"yes_no"}],"id":5005950101,"updated_at":"2026-10-29T05:43:56-04:00","requisition_id":"11876","title":"Principal Strategic Alliances Manager, GSI","company_name":"NICE","first_published":"2026-10-15T08:36:07-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;So, what’s the role all about?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At NiCE, we are passionate about making the customer experience flow. As the global leader in AI-powered customer experience and workforce engagement solution s, we empower organisations to deliver seamless, digital-first interactions that drive real impact.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are looking for a strategic, relationship-led professional to join us as Strategic Alliances Manager, India and Middle East. This high-impact role builds NiCE\u0026#39;s GSI alliances across two fast-growing markets with very different partner dynamics. You will decide where to invest, build executive relationships with the leading systems integrators, and turn them into a source of joint pipeline and delivery capacity for CXone and Cognigy.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You will collaborate closely with alliance leaders and cross-functional teams across the US, Europe and the rest of APAC to keep our GSI approach consistent and scalable, so that NiCE shows up to partners and customers as one team with one strategy that accelerates adoption, strengthens partner alignment and supports revenue growth.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;How will you make an impact?\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Lead and grow NiCE\u0026#39;s strategic alliances with the priority GSIs across India and the Middle East, such as Accenture, TCS, Infosys, Wipro and HCLTech, and agree where joint investment will return the most\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build and sustain executive sponsorship at each priority GSI across customer experience, technology and industry leadership, and run a joint business plan for each with clear targets and regular reviews\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Shape and scale a NiCE practice inside the partner: joint solution offerings built on CXone Mpower and Cognigy, certified delivery capacity, and a clear place in the partner\u0026#39;s go-to-market\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive joint pursuit of named accounts, growing partner-sourced and partner-influenced pipeline through SI-led bids, RFPs and co-sell alongside NiCE direct sales\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work with NiCE sales, marketing, product, professional services and customer success to deliver aligned joint campaigns, enablement programmes and delivery quality\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Make sure partner-led deployments land well, so customers see value quickly and references follow\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Act as the voice of India and the Middle East in NiCE\u0026#39;s global GSI programme, giving regional insight to alliance leaders in the US, Europe and the rest of APAC and influencing strategy, programme design and investment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Serve as NiCE\u0026#39;s internal expert on how each GSI sells and delivers, supporting internal training and account team engagement\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Report on performance metrics such as partner-sourced and influenced pipeline, bookings, certified resources and joint wins\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Have you got what it takes?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Minimum 16 years\u0026#39; experience in strategic alliances, systems integrator partnerships or enterprise channel management (CX, contact centre, cloud or enterprise software experience strongly preferred)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven success building joint go-to-market programmes with large systems integrators, including influencing at executive level\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong understanding of how GSIs make money: services attach, practice economics, utilisation and certified headcount\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to influence cross-functional stakeholders and drive alignment across geographies and business units\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exceptional communication, collaboration and relationship-building skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Self-motivated, proactive and able to thrive in a fast-paced, matrixed environment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working with globally distributed teams across the US, Europe and the rest of APAC\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Willingness and ability to travel regularly across the region\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fluent English required; Hindi or Arabic is a bonus\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What’s in it for you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Enjoy NICE-FLEX! \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Req ID: \u0026lt;/strong\u0026gt;11876\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Reporting into:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;Vice President, Partner Sales, International\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Role Type: \u0026lt;/strong\u0026gt;Individual Contributor\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;strong\u0026gt;About NiCE \u0026lt;/strong\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4012304101,"name":"CX - CXone - Sales","child_ids":[],"parent_id":4012244101}],"offices":[{"id":4005086101,"name":"India - Pune","location":"India - Pune","child_ids":[],"parent_id":4005049101}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://boards.eu.greenhouse.io/nice/jobs/4877490101?gh_jid=4877490101","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4476519101,"location":{"name":"United Kingdom - London"},"metadata":[{"id":4778158101,"name":"Job Type","value":"Regular","value_type":"single_select"},{"id":4787631101,"name":"Hiring Manager","value":{"name":"Dave Green","email":"dave.green@niceincontact.com","user_id":4109102101,"employee_id":"151073"},"value_type":"user"},{"id":4614529101,"name":"Category","value":"PRODUCT MANAGEMENT","value_type":"short_text"},{"id":4614545101,"name":"Job String","value":"Product Management.Product Customer Success.Product Customer Success","value_type":"short_text"},{"id":4787135101,"name":"(HRBP) Critical Role","value":"Not Applicable","value_type":"single_select"},{"id":4952164101,"name":"(HRBP) Acquisition Job","value":"Not Applicable","value_type":"single_select"},{"id":7821998101,"name":"TA Director Only – Campaign","value":null,"value_type":"yes_no"}],"id":4877490101,"updated_at":"2026-08-28T02:17:11-04:00","requisition_id":"11018","title":"Product Customer Success Manager","company_name":"NICE","first_published":"2026-06-02T04:42:58-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;So, What\u0026#39;s the role all about?\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;Our Customer Success team partners with enterprise clients to ensure they realise measurable business value from their investment in Proactive AI Agent. This role is ideal for someone who combines \u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;strong data analysis skills with deep customer-facing experience\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;, and who is comfortable\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;owning outcomes across complex, strategic accounts.\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:257}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;How will you make an impact?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;4\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;1\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;Own a\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;book of enterprise and strategic customers\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;, ensuring contract value is realized and renewal risk is proactively managed\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;4\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;1\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;Analyze customer, journey, and operational data to identify trends, risks, and opportunities\u0026lt;/li\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;4\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;1\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;Translate data into \u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;clear, executive-ready insights and recommendations\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;4\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;1\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;Build and maintain customer success plans aligned to business outcomes and KPIs\u0026lt;/li\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;4\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;1\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;Partner with customers to define, prioritize, and evolve AI-driven journeys that deliver measurable value\u0026lt;/li\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;4\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;1\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;Gather and document customer business and technical requirements, and \u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;create customer-specific technical specification documents\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;\u0026amp;nbsp;(defining scope, data inputs, logic/flows, dependencies, and success criteria) to guide implementation and delivery\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;4\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;1\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;Design and evolve customer journeys that leverage \u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;GenAI-based capabilities\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;, including defining use cases, guardrails, escalation logic, and success criteria, and reflecting these requirements in technical specifications\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;4\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;1\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;Lead Quarterly Business Reviews, presenting performance, insights, and next-step recommendations\u0026lt;/li\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;4\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;1\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;Coordinate cross-functional delivery with Professional Services, Product, and Sales\u0026lt;/li\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;4\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;1\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;Support renewal and expansion conversations with\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;\u0026amp;nbsp;data-backed business cases\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;4\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;1\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;Act as a trusted advisor to senior client stakeholders, balancing strategic guidance with execution\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:257}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;This role is ideal for someone who has:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:257}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;1\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;1\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;Managed post-sale customer relationships for\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;enterprise or strategic accounts\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;1\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;1\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;Owned customer outcomes, not just implementations or tickets\u0026lt;/li\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;1\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;1\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;Used data analysis to guide customer decisions and executive conversations\u0026lt;/li\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;1\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;1\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;Participated in renewals, expansions, or commercial planning\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:257}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;1\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;1\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;Presented insights and recommendations directly to customer stakeholders\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:257}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;Have you got what it takes?\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;2\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;1\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;Bachelor’s degree\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;2\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;1\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;Experience managing \u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;complex, customer-facing projects\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;2\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;1\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;Experience creating customer-facing or internal \u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;technical specifications or requirements documentation\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;\u0026amp;nbsp;in support of implementations\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;2\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;1\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;Strong analytical skills; comfortable working with \u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;raw or imperfect data\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;in Excel or similar tools\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;2\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;1\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;Ability to explain data-driven insights clearly to non-technical audiences\u0026lt;/li\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;2\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;1\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;Experience working with large, process-driven organizations\u0026lt;/li\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;2\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;1\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;Strong communication and stakeholder management skills\u0026lt;/li\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;2\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;1\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;Commercial awareness and comfort supporting renewal and expansion motions\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:257}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;Nice to Have\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:257}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;3\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;1\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;Experience in SaaS, AI, CX environments\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;3\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;1\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;Experience delivering or supporting executive-level business reviews\u0026lt;/li\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;3\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;1\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;Experience designing or supporting customer journeys that leverage \u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;GenAI or large language model–based capabilities\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;, including defining prompts, constraints, and fallback behaviors\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;3\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;1\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;Formal project management training or certification (e.g., PMP), applied in a \u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;customer-facing delivery or success role\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:257}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Requisition ID: 11018\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Reporting into:\u0026lt;/strong\u0026gt; Manager, Product Customer Success\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Job type:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;Individual contributor.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;#LI-Hybrid\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;strong\u0026gt;About NiCE \u0026lt;/strong\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4053783101,"name":"CX - Agentic Experience Automation","child_ids":[],"parent_id":4058412101}],"offices":[{"id":4005082101,"name":"United Kingdom - London","location":"United Kingdom - London","child_ids":[],"parent_id":4005102101}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://boards.eu.greenhouse.io/nice/jobs/4999942101?gh_jid=4999942101","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4532827101,"location":{"name":"United Kingdom - Remote"},"metadata":[{"id":4778158101,"name":"Job Type","value":null,"value_type":"single_select"},{"id":4787631101,"name":"Hiring Manager","value":{"name":"Dave Green","email":"dave.green@niceincontact.com","user_id":4109102101,"employee_id":"151073"},"value_type":"user"},{"id":4614529101,"name":"Category","value":"PRODUCT MANAGEMENT","value_type":"short_text"},{"id":4614545101,"name":"Job String","value":"Product Management.Product Customer Success.Product Customer Success","value_type":"short_text"},{"id":4787135101,"name":"(HRBP) Critical Role","value":"Not Applicable","value_type":"single_select"},{"id":4952164101,"name":"(HRBP) Acquisition Job","value":"Not Applicable","value_type":"single_select"},{"id":7821998101,"name":"TA Director Only – Campaign","value":null,"value_type":"yes_no"}],"id":4999942101,"updated_at":"2026-10-21T07:09:45-04:00","requisition_id":"11830","title":"Product Customer Success Manager","company_name":"NICE","first_published":"2026-10-13T08:23:27-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;Region:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt; US, UK, PH\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:257}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;Location:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt; Remote\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:257}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;Reports To:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt; Manager, Product Customer Success\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:257}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:257}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;The Customer Success Team\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:257}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;With a presence in the USA, UK and Philippines, the Customer Success Team manages clients across North America and Europe, with the expectation of adding further clients in the APAC region.\u0026amp;nbsp; It is responsible for ensuring the client gains and exceeds the expected business benefits from their existing contract, and for creating a service environment where contract renewal naturally occurs and where contract expansion can be easily achieved.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:257}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:257}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;Role Purpose\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:257}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;Ensure ContactEngine is deployed in the most effective way to drive the expected benefits and to work with client stakeholders and ContactEngine teams to enable the long-term growth of the account beyond the current contract horizon.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:257}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:257}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;Key Responsibilities\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:257}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;Understand the client contract in detail to ensure it is correctly fulfilled and issues are avoided.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify journeys that will achieve the contract volumes, ensuring that the journeys provide. value to the client and leverage ContactEngine’s capabilities and differentiators.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain a strategic client success plan, building on their business drivers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Construct business cases for all journeys to guide objectives and prioritization.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Co-ordinate all activities, enquiries and escalations with the client.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Clearly document and communicate technical configuration requirements.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Delivery of high quality technical and process architecture.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Help customers understand and adopt relevant CE features and functionality. \u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify and communicate growth opportunities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Monitor and effectively communicate metrics, performance and value.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deliver quarterly business reviews internally and to clients.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide technical, customer experience, security and project delivery guidance. \u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop operational client stakeholder relationships, becoming a partner and trusted advisor.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain effective relationships with pre-sales, professional services, and technology teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with the Account Executive.\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559739\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:257,\u0026amp;quot;335559991\u0026amp;quot;:360}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;Experience and Skills\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;Undergraduate degree, or relevant experience.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Project delivery experience in an IT or customer-facing environment \u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Process mapping and creating business requirements. \u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong commercial awareness \u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Numerate and able to conduct data analysis using Excel or other common tools \u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Relationship management experience \u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Great verbal and written communication skills \u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exp of working in/with large corporates, navigating/managing processes\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;em\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;NICE to have\u0026lt;/span\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;em\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;Postgraduate degree in a technical or business subject \u0026lt;/span\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:257}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;em\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;Project mgt qualification \u0026lt;/span\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;em\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;Experience of creating business cases \u0026lt;/span\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;em\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;Experience of data analysis using advanced tools \u0026lt;/span\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;em\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;Fluency in another language\u0026lt;/span\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;Attributes\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559685\u0026amp;quot;:360,\u0026amp;quot;335559739\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:257}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;(Quickly connects with others and can adapt communication styles).\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Articulates technical information clearly and simply. \u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:257}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Learns quickly\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Can use knowledge in new situations and contexts\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Has a curious and questioning approach. \u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Takes accountability and ownership. \u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Looks for continuous improvement opportunities. \u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Solution-based thinking.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Able to manage multiple client projects or workstreams concurrently. \u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Able to operate under time and stakeholder pressure.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;#LI-Remote\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:257}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;strong\u0026gt;About NiCE \u0026lt;/strong\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4017228101,"name":"CX - CSA LoB","child_ids":[4022087101,4022086101],"parent_id":4012244101}],"offices":[{"id":4005082101,"name":"United Kingdom - London","location":"United Kingdom - London","child_ids":[],"parent_id":4005102101}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://boards.eu.greenhouse.io/nice/jobs/4975838101?gh_jid=4975838101","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4522257101,"location":{"name":"USA - Atlanta, GA; USA - Sandy, UT"},"metadata":[{"id":4778158101,"name":"Job Type","value":"Regular","value_type":"single_select"},{"id":4787631101,"name":"Hiring Manager","value":{"name":"Shelly Williams","email":"shelly.williams@nice.com","user_id":4114934101,"employee_id":"90204"},"value_type":"user"},{"id":4614529101,"name":"Category","value":null,"value_type":"short_text"},{"id":4614545101,"name":"Job String","value":"Product Management.Product Management.PDM","value_type":"short_text"},{"id":4787135101,"name":"(HRBP) Critical Role","value":"Not Applicable","value_type":"single_select"},{"id":4952164101,"name":"(HRBP) Acquisition Job","value":"Not Applicable","value_type":"single_select"},{"id":7821998101,"name":"TA Director Only – Campaign","value":null,"value_type":"yes_no"}],"id":4975838101,"updated_at":"2026-10-09T13:25:52-04:00","requisition_id":"11726","title":"Product Manager – Public Safety \u0026 Justice ","company_name":"NICE","first_published":"2026-09-17T15:31:09-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Product Manager – Public Safety \u0026amp;amp; Justice\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;The Role\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;We’re looking for a technology-focused Product Manager to bring new enterprise software products to market within NiCE Public Safety \u0026amp;amp; Justice.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;You’ll work with customers, engineering, and business stakeholders to identify customer needs, shape product requirements, and lead products from discovery through development, launch, and ongoing improvement.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;What You’ll Do\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; 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data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;12\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;4\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Strong customer discovery, prioritization, and product requirements skills.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;12\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;5\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Technical fluency and the ability to work effectively with engineering teams.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;12\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;6\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Strong communication and problem-solving skills.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;12\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;7\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Willingness to travel to customer sites, partners, and industry events as needed.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Nice to Have\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;13\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;1\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Experience in Public Safety \u0026amp;amp; Justice, 911/emergency communications, CAD/RMS, law enforcement, or digital evidence.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;13\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;2\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Familiarity with regulated environments or enterprise technology integrations.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;13\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;3\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Experience with technology partnerships or AI-enabled products.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Public Safety \u0026amp;amp; Justice experience is a plus, not a requirement.\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt; We’re open to candidates from other enterprise technology backgrounds who have the right product ownership and launch experience.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;How We Work\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;You’ll join a collaborative team that values customer-focused thinking, clear communication, and moving quickly from ideas to execution.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Atlanta-based team members work in the office two days per week. Candidates elsewhere in the US may work remotely and travel to Atlanta regularly.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;About NiCE Public Safety \u0026amp;amp; Justice\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;NiCE Public Safety \u0026amp;amp; Justice provides software that supports emergency response and criminal justice—from the 911 call to the courtroom.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;NiCE is an equal opportunity employer and welcomes applicants of all backgrounds.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;strong\u0026gt;About NiCE \u0026lt;/strong\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4012316101,"name":"VM, Public Safety","child_ids":[],"parent_id":4012246101}],"offices":[{"id":4005055101,"name":"USA - Atlanta, GA","location":"USA - Atlanta, GA","child_ids":[],"parent_id":4005091101}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://boards.eu.greenhouse.io/nice/jobs/4982277101?gh_jid=4982277101","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4524870101,"location":{"name":"India - Pune"},"metadata":[{"id":4778158101,"name":"Job Type","value":"Regular","value_type":"single_select"},{"id":4787631101,"name":"Hiring Manager","value":{"name":"Prakash Poptani","email":"prakash.poptani@nice.com","user_id":4452405101,"employee_id":"194616"},"value_type":"user"},{"id":4614529101,"name":"Category","value":"PROFESSIONAL SERVICES","value_type":"short_text"},{"id":4614545101,"name":"Job String","value":"Professional Services.Professional Services.Professional Services Engineer","value_type":"short_text"},{"id":4787135101,"name":"(HRBP) Critical Role","value":"Not Applicable","value_type":"single_select"},{"id":4952164101,"name":"(HRBP) Acquisition Job","value":"Not Applicable","value_type":"single_select"},{"id":7821998101,"name":"TA Director Only – Campaign","value":false,"value_type":"yes_no"}],"id":4982277101,"updated_at":"2026-09-29T02:31:12-04:00","requisition_id":"11766","title":"Professional Services Engineer, Actimize","company_name":"NICE","first_published":"2026-09-22T07:29:21-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;div\u0026gt;\n\u0026lt;h2\u0026gt;So, what\u0026#39;s the role all about?\u0026lt;/h2\u0026gt;\n\u0026lt;div class=\u0026quot;paragraph-in-scc-markdown-text ___1ngh792 ftgm304 f1iaxwol\u0026quot;\u0026gt;As a Professional Services Engineer, you will join a dynamic, customer-facing team responsible for implementing and delivering NICE Actimize Financial Crime Prevention solutions for leading global financial institutions. You will play a critical role in configuring, customizing, deploying, and supporting Actimize solutions across Anti-Money Laundering (AML), Payments Fraud, and Trading Compliance domains.\u0026lt;/div\u0026gt;\n\u0026lt;div class=\u0026quot;paragraph-in-scc-markdown-text ___1ngh792 ftgm304 f1iaxwol\u0026quot;\u0026gt;In this role, you will work closely with customers, business analysts, solution architects, and implementation teams to understand business requirements and deliver intelligent, scalable, and innovative solutions. You will gain exposure to complex regulatory compliance challenges while working with the market leader in Financial Crime and Compliance technology.\u0026lt;/div\u0026gt;\n\u0026lt;h2\u0026gt;How will you make an impact?\u0026lt;/h2\u0026gt;\n\u0026lt;h3\u0026gt;Solution Development \u0026amp;amp; Implementation\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li class=\u0026quot;___ccc16d0 fje8fi8 f1ng9h0j f1bwykku f18jd3zf\u0026quot;\u0026gt;Develop, configure, and customize product features according to solution designs and enterprise software standards.\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;___ccc16d0 fje8fi8 f1ng9h0j f1bwykku f18jd3zf\u0026quot;\u0026gt;Implement and configure NICE Actimize applications for customer-specific requirements.\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;___ccc16d0 fje8fi8 f1ng9h0j f1bwykku f18jd3zf\u0026quot;\u0026gt;Setup new environments and deploy solutions across development, testing, and production environments.\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;___ccc16d0 fje8fi8 f1ng9h0j f1bwykku f18jd3zf\u0026quot;\u0026gt;Independently develop and deliver enterprise-grade software features and functionalities.\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;___ccc16d0 fje8fi8 f1ng9h0j f1bwykku f18jd3zf\u0026quot;\u0026gt;Participate in solution design discussions and technical implementation planning.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;Customer Support \u0026amp;amp; Delivery\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li class=\u0026quot;___ccc16d0 fje8fi8 f1ng9h0j f1bwykku f18jd3zf\u0026quot;\u0026gt;Support customers by troubleshooting and resolving functional and technical issues.\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;___ccc16d0 fje8fi8 f1ng9h0j f1bwykku f18jd3zf\u0026quot;\u0026gt;Work directly with customer stakeholders to understand business requirements and translate them into effective technical solutions.\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;___ccc16d0 fje8fi8 f1ng9h0j f1bwykku f18jd3zf\u0026quot;\u0026gt;Collaborate with R\u0026amp;amp;D, Professional Services, Customer Support, and other internal teams to ensure successful delivery outcomes.\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;___ccc16d0 fje8fi8 f1ng9h0j f1bwykku f18jd3zf\u0026quot;\u0026gt;Participate in customer deployments and occasionally support customer engagements across different time zones.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;Engineering Excellence \u0026amp;amp; Innovation\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li class=\u0026quot;___ccc16d0 fje8fi8 f1ng9h0j f1bwykku f18jd3zf\u0026quot;\u0026gt;Develop utilities, tools, and automation solutions that improve delivery efficiency and operational scalability.\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;___ccc16d0 fje8fi8 f1ng9h0j f1bwykku f18jd3zf\u0026quot;\u0026gt;Collaborate with cross-functional teams within Agile and Waterfall delivery methodologies.\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;___ccc16d0 fje8fi8 f1ng9h0j f1bwykku f18jd3zf\u0026quot;\u0026gt;Identify opportunities to improve processes, tools, and implementation practices.\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;___ccc16d0 fje8fi8 f1ng9h0j f1bwykku f18jd3zf\u0026quot;\u0026gt;Maintain high-quality standards while working in a fast-paced and dynamic environment.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Have you got what it takes?\u0026lt;/h2\u0026gt;\n\u0026lt;h3\u0026gt;Required Qualifications\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li class=\u0026quot;___ccc16d0 fje8fi8 f1ng9h0j f1bwykku f18jd3zf\u0026quot;\u0026gt;BE/B.Tech or equivalent degree with relevant practical experience.\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;___ccc16d0 fje8fi8 f1ng9h0j f1bwykku f18jd3zf\u0026quot;\u0026gt;4 to 6 years of experience in software implementation, customization, or enterprise application development.\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;___ccc16d0 fje8fi8 f1ng9h0j f1bwykku f18jd3zf\u0026quot;\u0026gt;Strong hands-on experience with SQL and PostgreSQL databases.\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;___ccc16d0 fje8fi8 f1ng9h0j f1bwykku f18jd3zf\u0026quot;\u0026gt;Experience handling large-scale data volumes and complex database environments.\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;___ccc16d0 fje8fi8 f1ng9h0j f1bwykku f18jd3zf\u0026quot;\u0026gt;Experience working with Oracle, MS SQL Server, or PostgreSQL.\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;___ccc16d0 fje8fi8 f1ng9h0j f1bwykku f18jd3zf\u0026quot;\u0026gt;Strong troubleshooting, debugging, and problem-solving skills.\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;___ccc16d0 fje8fi8 f1ng9h0j f1bwykku f18jd3zf\u0026quot;\u0026gt;Experience working in global and matrix-based environments.\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;___ccc16d0 fje8fi8 f1ng9h0j f1bwykku f18jd3zf\u0026quot;\u0026gt;Exposure to Unix/Linux environments and command-line operations.\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;___ccc16d0 fje8fi8 f1ng9h0j f1bwykku f18jd3zf\u0026quot;\u0026gt;Excellent verbal and written communication skills.\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;___ccc16d0 fje8fi8 f1ng9h0j f1bwykku f18jd3zf\u0026quot;\u0026gt;Strong analytical ability with a self-learning mindset.\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;___ccc16d0 fje8fi8 f1ng9h0j f1bwykku f18jd3zf\u0026quot;\u0026gt;Ability to work independently and deliver complex assignments with minimal supervision.\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;___ccc16d0 fje8fi8 f1ng9h0j f1bwykku f18jd3zf\u0026quot;\u0026gt;Experience developing secure, scalable, multi-user enterprise software applications.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;Preferred Qualifications\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li class=\u0026quot;___ccc16d0 fje8fi8 f1ng9h0j f1bwykku f18jd3zf\u0026quot;\u0026gt;Knowledge of Kubernetes, Docker, Pods, and DevOps practices.\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;___ccc16d0 fje8fi8 f1ng9h0j f1bwykku f18jd3zf\u0026quot;\u0026gt;Exposure to cloud technologies such as AWS, Azure, or GCP.\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;___ccc16d0 fje8fi8 f1ng9h0j f1bwykku f18jd3zf\u0026quot;\u0026gt;Previous experience in Professional Services, implementation, or customer-facing technical roles.\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;___ccc16d0 fje8fi8 f1ng9h0j f1bwykku f18jd3zf\u0026quot;\u0026gt;Experience or knowledge of NICE Actimize platform development.\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;___ccc16d0 fje8fi8 f1ng9h0j f1bwykku f18jd3zf\u0026quot;\u0026gt;Familiarity with enterprise application deployment and environment setup.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;What makes you stand out?\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li class=\u0026quot;___ccc16d0 fje8fi8 f1ng9h0j f1bwykku f18jd3zf\u0026quot;\u0026gt;Excellent attention to detail and task management skills.\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;___ccc16d0 fje8fi8 f1ng9h0j f1bwykku f18jd3zf\u0026quot;\u0026gt;Proven ability to operate successfully in complex delivery environments.\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;___ccc16d0 fje8fi8 f1ng9h0j f1bwykku f18jd3zf\u0026quot;\u0026gt;Strong collaboration skills with technical and business stakeholders.\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;___ccc16d0 fje8fi8 f1ng9h0j f1bwykku f18jd3zf\u0026quot;\u0026gt;Passion for learning new technologies and solving complex customer challenges.\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;___ccc16d0 fje8fi8 f1ng9h0j f1bwykku f18jd3zf\u0026quot;\u0026gt;Ability to thrive in dynamic, fast-paced, and customer-focused environments.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What’s in it for you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Enjoy NiCE-FLEX!\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Requisition Details\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Requisition ID:\u0026lt;/strong\u0026gt; 11766\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Reporting into:\u0026lt;/strong\u0026gt; Tech Manager, Actimize\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Role Type:\u0026lt;/strong\u0026gt; Individual Contributor\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;div class=\u0026quot;paragraph-in-scc-markdown-text ___1ngh792 ftgm304 f1iaxwol\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;strong\u0026gt;About NiCE \u0026lt;/strong\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4012255101,"name":"Actimize - Services - Americas","child_ids":[4017085101,4036723101],"parent_id":4012238101}],"offices":[{"id":4005086101,"name":"India - Pune","location":"India - Pune","child_ids":[],"parent_id":4005049101}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://boards.eu.greenhouse.io/nice/jobs/5012008101?gh_jid=5012008101","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4540069101,"location":{"name":"India - Pune"},"metadata":[{"id":4778158101,"name":"Job Type","value":"Regular","value_type":"single_select"},{"id":4787631101,"name":"Hiring Manager","value":{"name":"Abhishek Tiwari","email":"abhishek.tiwari@nice.com","user_id":4107150101,"employee_id":"126172"},"value_type":"user"},{"id":4614529101,"name":"Category","value":"PROFESSIONAL SERVICES","value_type":"short_text"},{"id":4614545101,"name":"Job String","value":"Professional Services.Professional Services.Professional Services Engineer","value_type":"short_text"},{"id":4787135101,"name":"(HRBP) Critical Role","value":"Not Applicable","value_type":"single_select"},{"id":4952164101,"name":"(HRBP) Acquisition Job","value":"Not Applicable","value_type":"single_select"},{"id":7821998101,"name":"TA Director Only – Campaign","value":false,"value_type":"yes_no"}],"id":5012008101,"updated_at":"2026-10-23T05:08:06-04:00","requisition_id":"11911","title":"Professional Services Engineer, Actimize(PL/SQL Developer, BFSI)","company_name":"NICE","first_published":"2026-10-23T05:08:06-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;So, what’s the role all about?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are looking for talented and motivated professionals to join the \u0026lt;strong\u0026gt;NICE Actimize Professional Services\u0026lt;/strong\u0026gt; team in Pune. This role is focused on implementing, customizing, supporting, and deploying \u0026lt;strong\u0026gt;cloud‑based NICE Actimize solutions\u0026lt;/strong\u0026gt; for global financial services customers.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You are someone who enjoys hands‑on technical work, learning enterprise platforms, solving complex problems, and working closely with architects, senior engineers, and customer stakeholders. You are curious, proactive, and excited to build real‑world solutions in the financial crime and compliance space. If you love digging into systems, understanding how things work end‑to‑end, and delivering high‑quality customer implementations – this role is for you.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;How will you make an impact?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You will be part of a global Professional Services organization delivering mission‑critical solutions to leading financial institutions. Working in a fast‑paced, customer‑focused environment, you will help configure, customize, test, and deploy Actimize solutions that protect billions of dollars and millions of customers worldwide.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As part of this team, you will:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Analyze customer requirements and assist in assessing technical feasibility\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Configure and customize NICE Actimize solutions to meet client‑specific needs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop and enhance solution components using \u0026lt;strong\u0026gt;SQL, Java\u0026lt;/strong\u0026gt;, and Actimize development tools\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Assist in integrating Actimize solutions with customer ecosystems and downstream systems\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Execute functional and technical testing of configurations and customizations\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support deployments across development, test, and production environments\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Perform root cause analysis and help resolve implementation and production issues\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensure delivery quality, stability, performance, and adherence to best practices\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate closely with architects, SMEs, and senior engineers on complex implementations\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Participate in peer code reviews, design discussions, and solution walkthroughs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contribute to documentation such as design notes, SOPs, configuration guides, and deployment runbooks\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Continuously learn Actimize products, financial crime domains, and cloud technologies\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Have you got what it takes?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Required Skills \u0026amp;amp; Experience\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;2–4 years of experience in SDLC, implementation, technical services, or application support roles\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong working knowledge of \u0026lt;strong\u0026gt;SQL\u0026lt;/strong\u0026gt; and relational databases (MS SQL, PostgreSQL, Oracle)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working on \u0026lt;strong\u0026gt;Windows and/or Linux\u0026lt;/strong\u0026gt; environments\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Good analytical, troubleshooting, and problem‑solving skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to communicate effectively in \u0026lt;strong\u0026gt;spoken and written English\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Willingness to learn new platforms, tools, and business domains\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Team‑oriented mindset with a proactive and accountable approach\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Preferred / Nice to Have\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Exposure to \u0026lt;strong\u0026gt;NICE Actimize\u0026lt;/strong\u0026gt; solutions or similar enterprise platforms\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Basic \u0026lt;strong\u0026gt;Java\u0026lt;/strong\u0026gt; programming knowledge\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in \u0026lt;strong\u0026gt;banking, financial services, or financial crime\u0026lt;/strong\u0026gt; domains\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with \u0026lt;strong\u0026gt;AWS and/or Azure\u0026lt;/strong\u0026gt; cloud environments\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Basic understanding of \u0026lt;strong\u0026gt;containers\u0026lt;/strong\u0026gt; (Docker, Kubernetes)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Scripting knowledge (Python, Shell, PowerShell)\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What makes this role unique?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Hands‑on exposure to real customer implementations early in your career\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Opportunity to work with \u0026lt;strong\u0026gt;global teams and enterprise financial institutions\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong learning curve across \u0026lt;strong\u0026gt;cloud, data, compliance, and financial crime technology\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to grow into specialized technical or domain‑focused career paths within NICE Actimize\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What’s in it for you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Enjoy NiCE-FLEX!\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Requisition ID:11911\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Reporting into: Tech Manager\u0026lt;br\u0026gt;Role Type:\u0026amp;nbsp;Individual Contributor\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;strong\u0026gt;About NiCE \u0026lt;/strong\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4012255101,"name":"Actimize - Services - Americas","child_ids":[4017085101,4036723101],"parent_id":4012238101}],"offices":[{"id":4005086101,"name":"India - Pune","location":"India - Pune","child_ids":[],"parent_id":4005049101}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://boards.eu.greenhouse.io/nice/jobs/5013253101?gh_jid=5013253101","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4540629101,"location":{"name":"United Kingdom - Remote"},"metadata":[{"id":4778158101,"name":"Job Type","value":"Regular","value_type":"single_select"},{"id":4787631101,"name":"Hiring Manager","value":{"name":"Rachel Pollock","email":"rachel.pollock@niceactimize.com","user_id":4113813101,"employee_id":"41262"},"value_type":"user"},{"id":4614529101,"name":"Category","value":"PROFESSIONAL SERVICES","value_type":"short_text"},{"id":4614545101,"name":"Job String","value":"Sales.Services Sales.Services Sales Manager","value_type":"short_text"},{"id":4787135101,"name":"(HRBP) Critical Role","value":"Not Applicable","value_type":"single_select"},{"id":4952164101,"name":"(HRBP) Acquisition Job","value":"Not Applicable","value_type":"single_select"},{"id":7821998101,"name":"TA Director Only – Campaign","value":false,"value_type":"yes_no"}],"id":5013253101,"updated_at":"2026-10-29T06:43:28-04:00","requisition_id":"11921","title":"Professional Services Sales Manager","company_name":"NICE","first_published":"2026-10-26T08:11:58-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h1\u0026gt;So, what’s the role all about?\u0026lt;/h1\u0026gt;\n\u0026lt;p\u0026gt;Demand from the world’s leading financial institutions for Financial Crime and Compliance services is accelerating.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Actimize Professional Services is seeking a highly visible, commercially driven and proactive \u0026lt;strong\u0026gt;Principal, Strategic Services Sales\u0026lt;/strong\u0026gt; to originate, shape and close large, strategic services engagements across EMEA.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Reporting to the Strategic Services Sales Leader, you will operate as a senior individual contributor within our established banking, financial services and insurance client base. This role sits within the team responsible for selling unattached services after the software license sale and does not cover services attached to a new license transaction.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;While the role is focused on existing-account expansion, success depends on bringing a strong hunter mindset: proactively identifying whitespace and independently generating new business through cross-sell and upsell opportunities within Actimize customers.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Combining deep Financial Crime and Compliance knowledge, consulting credibility and strong commercial judgement, you will understand client pain points, architect differentiated solutions, mobilise the right Actimize stakeholders and convert complex opportunities into long-term client partnerships.\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;h2\u0026gt;Business Unit\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Actimize Professional Services\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;Reports to\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Strategic Services Sales Leader\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;Location\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;London, United Kingdom\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;Scope\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;EMEA; senior individual contributor focused exclusively on unattached, post-license strategic services sales into existing customers\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;Domain\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Financial Crime and Compliance, including AML and Fraud\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;h1\u0026gt;The Services Portfolio\u0026lt;/h1\u0026gt;\n\u0026lt;p\u0026gt;This role exclusively covers unattached services sold to Actimize customers following the software license sale. It does not include implementation or other services sold as part of, or attached to, a new license transaction.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The focus is on identifying whitespace, expanding existing engagements and creating new strategic services opportunities across:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Large-scale, multi-year transformational programmes in Financial Crime and Compliance\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Transformational consulting and advisory\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Business and technical managed services, including business-as-usual (BAU) engagements\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Financial crime operations services\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;h1\u0026gt;How will you make an impact?\u0026lt;/h1\u0026gt;\n\u0026lt;h3\u0026gt;Own account and territory growth planning.\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;Develop actionable services growth plans for priority EMEA accounts by analysing the installed base, identifying whitespace, mapping executive stakeholders and translating client priorities into focused opportunity plans.\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;Generate and shape demand.\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;Lead client workshops, executive briefings and value-discovery sessions that surface unmet needs, create urgency and shape new consulting, transformation and managed services opportunities independent of new license transactions.\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;Understand the client agenda.\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;Engage credibly with senior business, technology, operations and compliance stakeholders, speaking the language of financial institutions and translating their Financial Crime and Compliance challenges into clear service outcomes.\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;Architect complex, high-quality deals.\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;Construct large, strategic and often multi-year services propositions, defining the value case, scope, delivery model, commercial structure, pricing and roadmap while maintaining accountability for margin, delivery risk and overall deal quality.\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;Lead pursuits to closure.\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;Own the end-to-end sales cycle for complex services deals, from early discovery and qualification through proposal, negotiation and signature, maintaining momentum and executive alignment throughout.\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;Partner with the regional sales organisation.\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;Work alongside account executives and regional sales leaders on aligned account strategies: account teams retain ownership of the overall client relationship and software agenda, while this role leads the origination, shaping and closure of unattached post-license services opportunities, with shared executive engagement and coordinated account governance.\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;Expand existing relationships and engagements.\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;Develop durable relationships with client executives, uncover adjacent needs and extend the value and scope of current engagements by positioning Actimize as a trusted strategic services partner.\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;Develop thought leadership and repeatable propositions.\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;Bring relevant market, regulatory and operating-model insights to clients and work with consulting, product and delivery teams to create differentiated, repeatable services propositions that respond to common client needs.\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;Mobilise Actimize.\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;Build trust with internal leaders across Professional Services, software sales, product, pre-sales, delivery, legal, finance and partners to secure the expertise and sponsorship required to shape and position winning deals.\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;Maintain post-sale continuity.\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;Remain engaged through mobilisation and key executive checkpoints to ensure the value proposition sold is translated into measurable client outcomes, delivery risks are surfaced early and future expansion opportunities are identified.\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;Drive commercial discipline.\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;Maintain a high-quality pipeline and accurate forecast, apply rigorous qualification and opportunity governance, and make sound decisions on competitive strategy, commercials, margin, contractual position and delivery risk.\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;Create market impact.\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;Establish a visible presence quickly, independently build a point of view on priority accounts, and translate strategic insight into practical opportunity plans that strengthen Actimize’s position as a Financial Crime and Compliance services partner.\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;h1\u0026gt;Have you got what it takes?\u0026lt;/h1\u0026gt;\n\u0026lt;h2\u0026gt;Experience and Capabilities\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Typically 8–15 years of relevant experience, including proven success independently originating and selling complex, high-value consulting-led, transformation or managed services engagements into existing large financial-institution customers outside a new software license sale. Equivalent depth of experience and demonstrated capability will also be considered.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Strong knowledge of Financial Crime and Compliance, including the priorities and pain points facing financial institutions across areas such as AML, fraud, sanctions, KYC and financial crime operations.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;A background in Financial Crime and Compliance consulting is highly desirable, combined with demonstrable commercial success and a strong sales mindset.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Demonstrated ability to construct and close large, strategic, multi-stakeholder services deals, including value proposition, commercial modelling, negotiation and contracting.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Practical familiarity with fixed-price, time-and-materials, managed services and outcome-based commercial models, including the ability to assess pricing, margin, risk allocation and delivery implications.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Proven experience building account-level services growth plans, identifying whitespace, mapping stakeholders and independently converting insight into qualified opportunities and sustainable pipeline.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Excellent communication and executive presentation skills, with the ability to simplify complex issues, influence decisions and create urgency with senior client and internal stakeholders.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Outstanding relationship management skills and a track record of building trust across client organisations and internal cross-functional teams.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Strong commercial acumen, disciplined opportunity management and a consistent record of progressing and closing complex deals while protecting margin, delivery feasibility and deal quality.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Experience working across EMEA markets and navigating culturally diverse, matrixed organisations.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;h1\u0026gt;Measures of Success\u0026lt;/h1\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Achievement of annual services bookings, revenue and margin targets.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Building and maintaining the required level, quality and mix of qualified pipeline coverage against target.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Creation of new, independently originated services opportunities from identified account whitespace.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Conversion of priority opportunities into large, strategic or multi-year engagements with strong commercial and delivery fundamentals.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Development and active progression of actionable services growth plans for priority EMEA accounts.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Forecast accuracy, disciplined opportunity progression and timely escalation of commercial or delivery risks.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Effective collaboration with regional account teams and successful post-sale handover and continuity through mobilisation and executive checkpoints.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;h1\u0026gt;You will have an advantage if you also have:\u0026lt;/h1\u0026gt;\n\u0026lt;h2\u0026gt;Personal Profile\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;A confident, credible and highly visible communicator who can make an impact quickly.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Client-centric and naturally consultative, with the curiosity to uncover the real business problem and the judgement to shape a compelling response.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Commercially sharp, resilient and accountable, with a strong closing orientation and the confidence to lead complex negotiations.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Collaborative and low-ego, able to build internal followership and bring diverse specialists together around a winning deal strategy.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;A self-starting hunter with the strategic discipline to create structure in ambiguity, proactively open doors and independently generate cross-sell and upsell opportunities, taking ownership from whitespace identification to signed engagement.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;h1\u0026gt;What’s in it for you?\u0026lt;/h1\u0026gt;\n\u0026lt;p\u0026gt;Learn more about the Benefits at NICE.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join an ever-growing, market-disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;h1\u0026gt;Additional Information\u0026lt;/h1\u0026gt;\n\u0026lt;p\u0026gt;Travel across EMEA will be required when appropriate to support client engagement, progress strategic opportunities and help close deals.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Requisition ID: 11921\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;Reporting into: \u0026lt;em\u0026gt;VP, Professional Services\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Role Type: \u0026lt;/strong\u0026gt;Individual Contributor\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;#LI-Remote\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;strong\u0026gt;About NiCE \u0026lt;/strong\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4012238101,"name":"Actimize, Management","child_ids":[4012255101,4012250101,4066083101,4023801101,4012252101,4012248101,4012249101,4012254101,4012253101,4017085101,4015715101,4015716101,4015717101,4021469101,4017081101,4036723101],"parent_id":null}],"offices":[{"id":4005082101,"name":"United Kingdom - London","location":"United Kingdom - London","child_ids":[],"parent_id":4005102101}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://boards.eu.greenhouse.io/nice/jobs/4961665101?gh_jid=4961665101","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4516111101,"location":{"name":"USA - Remote"},"metadata":[{"id":4778158101,"name":"Job Type","value":"Regular","value_type":"single_select"},{"id":4787631101,"name":"Hiring Manager","value":{"name":"Rod Guy","email":"rod.guy@nice.com","user_id":4114216101,"employee_id":"78672"},"value_type":"user"},{"id":4614529101,"name":"Category","value":"SALES","value_type":"short_text"},{"id":4614545101,"name":"Job String","value":"Sales.Pre-Sales.Product Pre-Sales","value_type":"short_text"},{"id":4787135101,"name":"(HRBP) Critical Role","value":"Not Applicable","value_type":"single_select"},{"id":4952164101,"name":"(HRBP) Acquisition Job","value":"Not Applicable","value_type":"single_select"},{"id":7821998101,"name":"TA Director Only – Campaign","value":null,"value_type":"yes_no"}],"id":4961665101,"updated_at":"2026-09-22T14:17:10-04:00","requisition_id":"11658","title":"Public Safety Solutions Engineer","company_name":"NICE","first_published":"2026-09-22T14:17:10-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;So, what’s the role all about?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The primary objective of this role is to successfully support in the winning of new business by positioning NiCE and its solution portfolio with prospects and partners within the Public Safety sector in North America.\u0026amp;nbsp;This person will work with the various functions within the company such as: Account Executives on the Public Safety business, Product Management, Business Development, Project Management, Legal, Marketing, Professional Services and Customer Support.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;How will you make an impact?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Support sales opportunities by being a product expert and being able to demonstrate solutions capabilities\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Need to have a full understanding of Criminal Justice Process workflow as it pertains to digital evidence\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Interview and engage a variety of user work groups within Public Safety agencies\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Construct needs assessment/analysis while working with Account Executive to ensure alignment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collect feedback on solution requirements and interface with Product Management\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Assisting in technical responses to RFPs, and presentations\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build out of Scope of Work documents (SOWs)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Continually learn market needs and future trends in the Public Safety sector\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop and deliver compelling presentations to end users, partners and consultants\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Sell NiCE value, differentiating between NiCE and its competitors when presenting value proposition to potential and existing customers\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain existing customer relationships with the goal of maximizing revenues long term through relationship building, use them as strong referral sources\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Have you got what it takes?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;BA/BS in Computer Science, Information Management Systems, or a related field\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;4+ years experience selling and/or sales engineering into Government verticals and/or into the overall Public Safety/Security industry\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in working with government Purchasing personnel related to RFP/Bid responses and state and/or federal contracts\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven consultative selling style with experience in demonstration and presentation preparation\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exceptional work ethic\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong technical knowledge\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent communication and presentation skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven creative problem-solving skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong desire to win and close business\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working with and influencing high end decision makers\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Travel requirement will be ~50% per month within assigned territory\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What’s in it for you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Requisition ID: 11658\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Reporting into:\u0026lt;/strong\u0026gt; VP, Business Development\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Role Type:\u0026lt;/strong\u0026gt; Individual Contributor\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;strong\u0026gt;About NiCE \u0026lt;/strong\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4012316101,"name":"VM, Public Safety","child_ids":[],"parent_id":4012246101}],"offices":[{"id":4005168101,"name":"USA - Remote","location":"USA - Remote","child_ids":[],"parent_id":4005091101}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://boards.eu.greenhouse.io/nice/jobs/4965103101?gh_jid=4965103101","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4465579101,"location":{"name":"Israel - Raanana"},"metadata":[{"id":4778158101,"name":"Job Type","value":"Regular","value_type":"single_select"},{"id":4787631101,"name":"Hiring Manager","value":{"name":"Alex Kaspin","email":"alex.kaspin@nice.com","user_id":4107408101,"employee_id":"7576"},"value_type":"user"},{"id":4614529101,"name":"Category","value":"R\u0026D","value_type":"short_text"},{"id":4614545101,"name":"Job String","value":"R\u0026D.Software Engineering.Software Engineering Mgmt","value_type":"short_text"},{"id":4787135101,"name":"(HRBP) Critical Role","value":"Not Applicable","value_type":"single_select"},{"id":4952164101,"name":"(HRBP) Acquisition Job","value":"Not Applicable","value_type":"single_select"},{"id":7821998101,"name":"TA Director Only – Campaign","value":null,"value_type":"yes_no"}],"id":4965103101,"updated_at":"2026-09-02T02:35:41-04:00","requisition_id":"10834","title":"QA Director","company_name":"NICE","first_published":"2026-09-01T05:36:25-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;So, what’s the role all about?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are looking for a visionary engineering leader to architect and lead our quality engineering discipline into the AI era. You will own automation infrastructure, performance engineering, and all AI-driven quality initiatives — building and mentoring high-performing teams of engineers and architects who set the standard for how modern software is validated at scale.\u0026lt;br\u0026gt;This is not a maintenance role. You will disrupt legacy testing paradigms, champion agentic test generation, and embed AI-quality thinking into every stage of the SDLC — from the first commit to production monitoring. You will be the organizational bridge between engineering velocity and product reliability.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;How will you make an impact?\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;x_xfont-claude-response-body\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-olk-copy-source=\u0026quot;MessageBody\u0026quot;\u0026gt;AI Quality Strategy\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul type=\u0026quot;disc\u0026quot;\u0026gt;\n\u0026lt;li class=\u0026quot;x_MsoNormal\u0026quot;\u0026gt;Define and lead all AI-augmented quality initiatives across the organization\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;x_MsoNormal\u0026quot;\u0026gt;Deploy LLM-powered test generation, triage, and root-cause analysis tooling\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;x_MsoNormal\u0026quot;\u0026gt;Build frameworks for validating AI/ML model outputs and non-deterministic behaviors\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;x_MsoNormal\u0026quot;\u0026gt;Evaluate and integrate emerging AI quality toolchains (GitHub Copilot, Claude, agents)\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;x_MsoNormal\u0026quot;\u0026gt;Champion responsible AI testing practices, coverage standards, and governance models\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p class=\u0026quot;x_xfont-claude-response-body\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Automation Engineering\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul type=\u0026quot;disc\u0026quot;\u0026gt;\n\u0026lt;li class=\u0026quot;x_MsoNormal\u0026quot;\u0026gt;Own the full automation strategy across UI, API, and integration layers\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;div\u0026gt;\n\u0026lt;ul type=\u0026quot;disc\u0026quot;\u0026gt;\n\u0026lt;li class=\u0026quot;x_MsoNormal\u0026quot;\u0026gt;Architect scalable, maintainable test frameworks\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;ul type=\u0026quot;disc\u0026quot;\u0026gt;\n\u0026lt;li class=\u0026quot;x_MsoNormal\u0026quot;\u0026gt;Drive shift-left testing embedded in CI/CD pipelines (Jenkins, GitHub Actions)\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;x_MsoNormal\u0026quot;\u0026gt;Establish coverage KPIs, flakiness SLAs, and automation ROI metrics\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;x_MsoNormal\u0026quot;\u0026gt;Lead adoption of self-healing and AI-assisted test maintenance\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p class=\u0026quot;x_xfont-claude-response-body\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Performance Engineering\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul type=\u0026quot;disc\u0026quot;\u0026gt;\n\u0026lt;li class=\u0026quot;x_MsoNormal\u0026quot;\u0026gt;Lead performance and load testing strategy at enterprise scale\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;x_MsoNormal\u0026quot;\u0026gt;Define SLOs/SLAs and partner with SRE on reliability thresholds\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;x_MsoNormal\u0026quot;\u0026gt;Design continuous performance validation integrated into delivery pipelines\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;x_MsoNormal\u0026quot;\u0026gt;Drive root-cause analysis for regressions, bottlenecks, and latency spikes\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;x_MsoNormal\u0026quot;\u0026gt;Oversee toolchain including k6, JMeter, Gatling, and APM integrations\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p class=\u0026quot;x_xfont-claude-response-body\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;People \u0026amp;amp; Org Leadership\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul type=\u0026quot;disc\u0026quot;\u0026gt;\n\u0026lt;li class=\u0026quot;x_MsoNormal\u0026quot;\u0026gt;Lead and grow teams of automation engineers, performance engineers, and architects\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;x_MsoNormal\u0026quot;\u0026gt;Set technical direction, OKRs, and career ladders for the quality engineering org\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;x_MsoNormal\u0026quot;\u0026gt;Hire senior ICs and architect-level talent; build succession depth\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;x_MsoNormal\u0026quot;\u0026gt;Foster a culture of ownership, engineering craft, and continuous learning\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;div\u0026gt;\n\u0026lt;ul type=\u0026quot;disc\u0026quot;\u0026gt;\n\u0026lt;li class=\u0026quot;x_MsoNormal\u0026quot;\u0026gt;Partner cross-functionally with Product, DevOps, and R\u0026amp;amp;D\u0026amp;nbsp;leadership\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Have you got what it takes?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul type=\u0026quot;disc\u0026quot;\u0026gt;\n\u0026lt;li class=\u0026quot;x_MsoNormal\u0026quot; data-olk-copy-source=\u0026quot;MessageBody\u0026quot;\u0026gt;12+ years in software engineering or QA, with 5+ years in engineering leadership at the Director level or senior Staff+ with direct reports\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;x_MsoNormal\u0026quot;\u0026gt;Deep hands-on background in test automation architecture — you\u0026#39;ve built frameworks from scratch, not just inherited them\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;x_MsoNormal\u0026quot;\u0026gt;Proven track record leading performance engineering at scale (10,000+ concurrent users, distributed systems, cloud-native environments)\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;x_MsoNormal\u0026quot;\u0026gt;Experience shipping or operating AI/ML systems and understanding the unique quality challenges they introduce\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;x_MsoNormal\u0026quot;\u0026gt;Prior success managing multi-team orgs with both IC engineers and architects (10–40+ total headcount)\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;x_MsoNormal\u0026quot;\u0026gt;Enterprise software domain experience strongly preferred (SaaS, CCaaS, fintech, or similar high-uptime/regulated environments)\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p class=\u0026quot;x_xfont-claude-response-body\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;AI \u0026amp;amp; Technical Acumen\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul type=\u0026quot;disc\u0026quot;\u0026gt;\n\u0026lt;li class=\u0026quot;x_MsoNormal\u0026quot;\u0026gt;Working knowledge of LLM capabilities and limitations relevant to software testing (prompt engineering, RAG, agentic workflows)\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;x_MsoNormal\u0026quot;\u0026gt;Experience evaluating or integrating AI coding assistants (GitHub Copilot, Claude, Cursor, or equivalents) in engineering workflows\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;x_MsoNormal\u0026quot;\u0026gt;Comfort with statistical testing concepts: model drift detection, data validation, behavioral testing for non-deterministic outputs\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;x_MsoNormal\u0026quot;\u0026gt;Proficient in at least one scripting/programming language (Python, TypeScript, Java) and modern CI/CD tooling\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;x_MsoNormal\u0026quot;\u0026gt;Familiarity with observability and APM tools (Datadog, Grafana, Dynatrace, New Relic)\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p class=\u0026quot;x_xfont-claude-response-body\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Leadership\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul type=\u0026quot;disc\u0026quot;\u0026gt;\n\u0026lt;li class=\u0026quot;x_MsoNormal\u0026quot;\u0026gt;Exceptional communicator — able to translate deep technical concepts into executive-level strategy and roadmaps\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;x_MsoNormal\u0026quot;\u0026gt;Strong organizational influencer who shapes culture and engineering standards beyond your direct org\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;x_MsoNormal\u0026quot;\u0026gt;Data-driven decision maker: you measure quality outcomes, not just activity\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;x_MsoNormal\u0026quot;\u0026gt;Bias for hiring and developing senior talent; you build teams that outlast you\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;x_MsoNormal\u0026quot;\u0026gt;Comfortable operating in ambiguity and driving clarity in fast-moving environments\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What’s in it for you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Enjoy NiCE-FLEX!\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Requisition ID: 10834\u0026lt;/strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;Reporting into: Senior Director, Engineering, CX\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;Role Type: People Manager\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;#LI-Hybrid\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;strong\u0026gt;About NiCE \u0026lt;/strong\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4012321101,"name":"CX - R\u0026D Engineering","child_ids":[],"parent_id":4012244101}],"offices":[{"id":4005087101,"name":"Israel - Raanana","location":"Israel - Raanana","child_ids":[],"parent_id":4005050101}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://boards.eu.greenhouse.io/nice/jobs/4966216101?gh_jid=4966216101","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4465579101,"location":{"name":"Israel - Raanana"},"metadata":[{"id":4778158101,"name":"Job Type","value":"Regular","value_type":"single_select"},{"id":4787631101,"name":"Hiring Manager","value":{"name":"Alex Kaspin","email":"alex.kaspin@nice.com","user_id":4107408101,"employee_id":"7576"},"value_type":"user"},{"id":4614529101,"name":"Category","value":"R\u0026D","value_type":"short_text"},{"id":4614545101,"name":"Job String","value":"R\u0026D.Software Engineering.Software Engineering Mgmt","value_type":"short_text"},{"id":4787135101,"name":"(HRBP) Critical Role","value":"Not Applicable","value_type":"single_select"},{"id":4952164101,"name":"(HRBP) Acquisition Job","value":"Not Applicable","value_type":"single_select"},{"id":7821998101,"name":"TA Director Only – Campaign","value":null,"value_type":"yes_no"}],"id":4966216101,"updated_at":"2026-09-02T02:35:20-04:00","requisition_id":"10834","title":"Quality Director ","company_name":"NICE","first_published":"2026-09-02T02:35:20-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;So, what’s the role all about?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are looking for a visionary engineering leader to architect and lead our quality engineering discipline into the AI era. You will own automation infrastructure, performance engineering, and all AI-driven quality initiatives — building and mentoring high-performing teams of engineers and architects who set the standard for how modern software is validated at scale.\u0026lt;br\u0026gt;This is not a maintenance role. You will disrupt legacy testing paradigms, champion agentic test generation, and embed AI-quality thinking into every stage of the SDLC — from the first commit to production monitoring. You will be the organizational bridge between engineering velocity and product reliability.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;How will you make an impact?\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;x_xfont-claude-response-body\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-olk-copy-source=\u0026quot;MessageBody\u0026quot;\u0026gt;AI Quality Strategy\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul type=\u0026quot;disc\u0026quot;\u0026gt;\n\u0026lt;li class=\u0026quot;x_MsoNormal\u0026quot;\u0026gt;Define and lead all AI-augmented quality initiatives across the organization\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;x_MsoNormal\u0026quot;\u0026gt;Deploy LLM-powered test generation, triage, and root-cause analysis tooling\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;x_MsoNormal\u0026quot;\u0026gt;Build frameworks for validating AI/ML model outputs and non-deterministic behaviors\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;x_MsoNormal\u0026quot;\u0026gt;Evaluate and integrate emerging AI quality toolchains (GitHub Copilot, Claude, agents)\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;x_MsoNormal\u0026quot;\u0026gt;Champion responsible AI testing practices, coverage standards, and governance models\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p class=\u0026quot;x_xfont-claude-response-body\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Automation Engineering\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul type=\u0026quot;disc\u0026quot;\u0026gt;\n\u0026lt;li class=\u0026quot;x_MsoNormal\u0026quot;\u0026gt;Own the full automation strategy across UI, API, and integration layers\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;div\u0026gt;\n\u0026lt;ul type=\u0026quot;disc\u0026quot;\u0026gt;\n\u0026lt;li class=\u0026quot;x_MsoNormal\u0026quot;\u0026gt;Architect scalable, maintainable test frameworks\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;ul type=\u0026quot;disc\u0026quot;\u0026gt;\n\u0026lt;li class=\u0026quot;x_MsoNormal\u0026quot;\u0026gt;Drive shift-left testing embedded in CI/CD pipelines (Jenkins, GitHub Actions)\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;x_MsoNormal\u0026quot;\u0026gt;Establish coverage KPIs, flakiness SLAs, and automation ROI metrics\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;x_MsoNormal\u0026quot;\u0026gt;Lead adoption of self-healing and AI-assisted test maintenance\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p class=\u0026quot;x_xfont-claude-response-body\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Performance Engineering\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul type=\u0026quot;disc\u0026quot;\u0026gt;\n\u0026lt;li class=\u0026quot;x_MsoNormal\u0026quot;\u0026gt;Lead performance and load testing strategy at enterprise scale\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;x_MsoNormal\u0026quot;\u0026gt;Define SLOs/SLAs and partner with SRE on reliability thresholds\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;x_MsoNormal\u0026quot;\u0026gt;Design continuous performance validation integrated into delivery pipelines\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;x_MsoNormal\u0026quot;\u0026gt;Drive root-cause analysis for regressions, bottlenecks, and latency spikes\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;x_MsoNormal\u0026quot;\u0026gt;Oversee toolchain including k6, JMeter, Gatling, and APM integrations\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p class=\u0026quot;x_xfont-claude-response-body\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;People \u0026amp;amp; Org Leadership\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul type=\u0026quot;disc\u0026quot;\u0026gt;\n\u0026lt;li class=\u0026quot;x_MsoNormal\u0026quot;\u0026gt;Lead and grow teams of automation engineers, performance engineers, and architects\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;x_MsoNormal\u0026quot;\u0026gt;Set technical direction, OKRs, and career ladders for the quality engineering org\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;x_MsoNormal\u0026quot;\u0026gt;Hire senior ICs and architect-level talent; build succession depth\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;x_MsoNormal\u0026quot;\u0026gt;Foster a culture of ownership, engineering craft, and continuous learning\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;div\u0026gt;\n\u0026lt;ul type=\u0026quot;disc\u0026quot;\u0026gt;\n\u0026lt;li class=\u0026quot;x_MsoNormal\u0026quot;\u0026gt;Partner cross-functionally with Product, DevOps, and R\u0026amp;amp;D\u0026amp;nbsp;leadership\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Have you got what it takes?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul type=\u0026quot;disc\u0026quot;\u0026gt;\n\u0026lt;li class=\u0026quot;x_MsoNormal\u0026quot; data-olk-copy-source=\u0026quot;MessageBody\u0026quot;\u0026gt;12+ years in software engineering or QA, with 5+ years in engineering leadership at the Director level or senior Staff+ with direct reports\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;x_MsoNormal\u0026quot;\u0026gt;Deep hands-on background in test automation architecture — you\u0026#39;ve built frameworks from scratch, not just inherited them\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;x_MsoNormal\u0026quot;\u0026gt;Proven track record leading performance engineering at scale (10,000+ concurrent users, distributed systems, cloud-native environments)\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;x_MsoNormal\u0026quot;\u0026gt;Experience shipping or operating AI/ML systems and understanding the unique quality challenges they introduce\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;x_MsoNormal\u0026quot;\u0026gt;Prior success managing multi-team orgs with both IC engineers and architects (10–40+ total headcount)\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;x_MsoNormal\u0026quot;\u0026gt;Enterprise software domain experience strongly preferred (SaaS, CCaaS, fintech, or similar high-uptime/regulated environments)\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p class=\u0026quot;x_xfont-claude-response-body\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;AI \u0026amp;amp; Technical Acumen\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul type=\u0026quot;disc\u0026quot;\u0026gt;\n\u0026lt;li class=\u0026quot;x_MsoNormal\u0026quot;\u0026gt;Working knowledge of LLM capabilities and limitations relevant to software testing (prompt engineering, RAG, agentic workflows)\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;x_MsoNormal\u0026quot;\u0026gt;Experience evaluating or integrating AI coding assistants (GitHub Copilot, Claude, Cursor, or equivalents) in engineering workflows\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;x_MsoNormal\u0026quot;\u0026gt;Comfort with statistical testing concepts: model drift detection, data validation, behavioral testing for non-deterministic outputs\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;x_MsoNormal\u0026quot;\u0026gt;Proficient in at least one scripting/programming language (Python, TypeScript, Java) and modern CI/CD tooling\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;x_MsoNormal\u0026quot;\u0026gt;Familiarity with observability and APM tools (Datadog, Grafana, Dynatrace, New Relic)\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p class=\u0026quot;x_xfont-claude-response-body\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Leadership\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul type=\u0026quot;disc\u0026quot;\u0026gt;\n\u0026lt;li class=\u0026quot;x_MsoNormal\u0026quot;\u0026gt;Exceptional communicator — able to translate deep technical concepts into executive-level strategy and roadmaps\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;x_MsoNormal\u0026quot;\u0026gt;Strong organizational influencer who shapes culture and engineering standards beyond your direct org\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;x_MsoNormal\u0026quot;\u0026gt;Data-driven decision maker: you measure quality outcomes, not just activity\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;x_MsoNormal\u0026quot;\u0026gt;Bias for hiring and developing senior talent; you build teams that outlast you\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;x_MsoNormal\u0026quot;\u0026gt;Comfortable operating in ambiguity and driving clarity in fast-moving environments\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What’s in it for you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Enjoy NiCE-FLEX!\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Requisition ID: 10834\u0026lt;/strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;Reporting into: Senior\u0026amp;nbsp;Director, Engineering, CX\u0026lt;/strong\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;Role Type: People Manager\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;#LI-Hybrid\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;strong\u0026gt;About NiCE \u0026lt;/strong\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4012321101,"name":"CX - R\u0026D Engineering","child_ids":[],"parent_id":4012244101}],"offices":[{"id":4005087101,"name":"Israel - Raanana","location":"Israel - Raanana","child_ids":[],"parent_id":4005050101}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://boards.eu.greenhouse.io/nice/jobs/5004739101?gh_jid=5004739101","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4535086101,"location":{"name":"Philippines - Manila"},"metadata":[{"id":4778158101,"name":"Job Type","value":"Regular","value_type":"single_select"},{"id":4787631101,"name":"Hiring Manager","value":{"name":"Diana Huynh","email":"diana.huynh@nice.com","user_id":4223257101,"employee_id":"178815"},"value_type":"user"},{"id":4614529101,"name":"Category","value":"SALES","value_type":"short_text"},{"id":4614545101,"name":"Job String","value":"Business \u0026 Sales Operations.Business Operations.Business Operations Mgmt","value_type":"short_text"},{"id":4787135101,"name":"(HRBP) Critical Role","value":"Not Applicable","value_type":"single_select"},{"id":4952164101,"name":"(HRBP) Acquisition Job","value":"Not Applicable","value_type":"single_select"},{"id":7821998101,"name":"TA Director Only – Campaign","value":null,"value_type":"yes_no"}],"id":5004739101,"updated_at":"2026-10-16T04:18:49-04:00","requisition_id":"11866","title":"Quote Desk Support Analyst","company_name":"NICE","first_published":"2026-10-16T04:18:49-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;So, what’s the role all about?\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Quote Desk Support Analyst creates accurate, timely and compliant quotes in Salesforce CPQ in close collaboration with Account Executives (AEs). Quotes must follow internal pricing and approval policies and reflect customer requirements provided by Sales. AEs retain commercial ownership of their deals, while the Analyst is responsible for executing assigned quote requests accurately and efficiently. The role supports new business, amendments, renewal quote creation, partner and demo quotes, and zero-dollar quotes for account management and standalone service changes. It acts as first-line support for CPQ-related quoting questions, helps troubleshoot issues, and works with\u0026amp;nbsp;stakeholders to reduce time-to-quote and improve the seller experience. The Analyst also contributes to knowledge management, operational reporting, process improvement and the adoption of approved AI tools and automation. The function aims to improve quote turnaround time, reduce recurring Sales support cases and strengthen the CPQ quoting process.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;How will you make an impact?\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Quote Creation and Sales Support\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Build accurate and compliant renewal and zero-dollar quote. Support new business, amendment,\u0026amp;nbsp;renewal, partner, demo and zero-dollar quotes in Salesforce CPQ based on approved\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support AEs and Partner Executives with product configuration, SKU selection, pricing, custom\u0026amp;nbsp;terms and quote-related approvals.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support AE and TAMs with zero-dollar quotes and standalone services change requests.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work with Sales to resolve quoting issues and maintain quote momentum, particularly at month[1]end and quarter-end.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;CPQ Troubleshooting and Issue Resolution\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Act as the first point of contact for quote-related CPQ questions and issues.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Investigate missing SKUs, product dependencies, pricing discrepancies, quote errors and\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;approval issues.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Perform initial root cause analysis, document findings and escalate system defects or complex\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;issues to the CPQ Admin and relevant product teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify repeat issues and recommend fixes that reduce rework and Sales support demand.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;Operational Execution and SLA Management\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Manage assigned requests against agreed service levels, turnaround targets and quality.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Prioritise work according to urgency, business impact and seller requirements, and provide clear\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;status updates.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain accurate case records and support reporting on quote volumes, turnaround times, errors\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;and escalations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide reliable coverage for International Sales across APAC and EMEA; shift work will be\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;Process Improvement and Knowledge Management\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Create and maintain quote templates, checklists, process guides and knowledge articles.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify manual steps, recurring errors and opportunities to simplify quoting workflows.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Produce Salesforce reports and dashboards to highlight performance trends and improvement.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support seller enablement and quote clinics to improve CPQ knowledge and self-service.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;AI and Automation\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Use approved AI tools for knowledge retrieval, case triage, documentation and other appropriate\u0026amp;nbsp;quoting support activities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify repetitive activities suitable for AI assistance or workflow automation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support testing and improvement of AI-assisted seller self-service and quoting support solutions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Check AI-generated outputs for accuracy, confidentiality and policy compliance before relying on\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;Cross-Functional Collaboration\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Work with Sales, CPQ, Product, Finance, Legal, Billing, TAM and Operations to resolve quoting\u0026amp;nbsp;and downstream issues.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Communicate requirements, blockers, actions and expected timelines clearly to stakeholders.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support ad-hoc projects and operational analysis as required.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;To land this gig you need:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;6+ years of relevant experience in Sales Operations, quoting, Deal Desk or commercial support.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;At least one year of hands-on Salesforce and Salesforce CPQ experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Good understanding of the sales deal cycle and quote-to-cash processes, including pricing,\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;approvals, booking and billing.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Knowledge of SaaS or CCaaS subscriptions and licensing models, including AI-enabled products.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong problem-solving skills and ability to investigate quote and system issues.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficiency in Microsoft Excel, including pivot tables, and familiarity with Salesforce reporting.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to prepare clear process documentation, templates and guidance materials.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent written and verbal communication and a service-oriented approach to Sales.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to manage competing priorities, meet SLAs and maintain high attention to detail.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to interpret and follow policies and procedures and work effectively across teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Interest in applying AI and automation to improve productivity and processes.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Bonus Experience:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Troubleshooting Salesforce CPQ product rules, SKU dependencies, pricing rules or approvals.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Building operational dashboards and reporting in Salesforce or Power BI.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Developing knowledge bases, process guides, training materials or standard templates.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Using Microsoft Copilot or other approved AI tools for workflow improvement.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Supporting operational improvement or automation initiatives\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Requisition ID: 11866\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;Reporting into: \u0026lt;/strong\u0026gt;Director\u0026lt;/span\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Role Type: \u0026lt;/strong\u0026gt;Individual Contributor\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;strong\u0026gt;About NiCE \u0026lt;/strong\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4012293101,"name":"CX INTL - APAC - Business Ops","child_ids":[],"parent_id":4012242101}],"offices":[{"id":4005172101,"name":"Philippines - Manila","location":"Philippines - Manila","child_ids":[],"parent_id":4005111101}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://boards.eu.greenhouse.io/nice/jobs/5009477101?gh_jid=5009477101","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4519608101,"location":{"name":"Israel - Raanana"},"metadata":[{"id":4778158101,"name":"Job Type","value":"Regular","value_type":"single_select"},{"id":4787631101,"name":"Hiring Manager","value":{"name":"Idan Kaizerman","email":"idan.kaizerman@nice.com","user_id":4235172101,"employee_id":"180923"},"value_type":"user"},{"id":4614529101,"name":"Category","value":"R\u0026D","value_type":"short_text"},{"id":4614545101,"name":"Job String","value":null,"value_type":"short_text"},{"id":4787135101,"name":"(HRBP) Critical Role","value":"Not Applicable","value_type":"single_select"},{"id":4952164101,"name":"(HRBP) Acquisition Job","value":"Not Applicable","value_type":"single_select"},{"id":7821998101,"name":"TA Director Only – Campaign","value":null,"value_type":"yes_no"}],"id":5009477101,"updated_at":"2026-10-18T06:07:38-04:00","requisition_id":"11694","title":"R\u0026D Director ","company_name":"NICE","first_published":"2026-10-18T06:07:38-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;So, what’s the role all about?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Director of Engineering – Performance Management at NiCE is responsible for leading and\u0026lt;br\u0026gt;managing the engineering teams that design, build, and maintain the company’s PM product. This role ensures the delivery of high-quality, scalable, and reliable solution\u0026lt;br\u0026gt;that support NICE’s customers\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;How will you make an impact?\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Lead the PM engineering organization, ensuring alignment with company\u0026lt;br\u0026gt;goals\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Oversee the design, development, testing, and deployment of PM\u0026lt;br\u0026gt;micro services\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage resource planning, delivery milestones, and overall product quality\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensure system capacity planning and operational support for the PM\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Establish and enforce development standards, tools, and methodologies\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Integrate customer and business requirements into engineering efforts\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Stay current with AI and Agentic technologies such as reasoning models, LLM, SLM, AI SDLC, Agentic coding and agents orchestration\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage global distributed team across multiple sites\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Recruit, develop, and retain top engineering talent\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Have you got what it takes?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Bachelor’s degree in Computer Science or related field (Master’s preferred)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;12+ years of experience in software engineering, with a focus on SaaS products, machine learning, deep learning and LLM\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;6+ years of management experience in large-scale environments\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven expertise in data technologies and large-scale distributed systems\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong interpersonal and leadership skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with Agentic driven development methodologies\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;You will have an advantage if you also have:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-teams=\u0026quot;true\u0026quot;\u0026gt;Building horizontally scalable solutions using containers, microservices, and big\u0026lt;br\u0026gt;data technologies\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-teams=\u0026quot;true\u0026quot;\u0026gt;Experience with cloud platforms (AWS, Azure) and open-source data tools\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-teams=\u0026quot;true\u0026quot;\u0026gt;Track record of delivering high-quality software products on time\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What’s in it for you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Enjoy NiCE-FLEX!\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Requisition ID: 11694\u0026lt;/strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;Reporting into: Vice President, Engineering, CX\u0026lt;/strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;Role Type: People Manager\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;strong\u0026gt;About NiCE \u0026lt;/strong\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4012321101,"name":"CX - R\u0026D Engineering","child_ids":[],"parent_id":4012244101}],"offices":[{"id":4005087101,"name":"Israel - Raanana","location":"Israel - Raanana","child_ids":[],"parent_id":4005050101}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://boards.eu.greenhouse.io/nice/jobs/4998977101?gh_jid=4998977101","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4532421101,"location":{"name":"United Kingdom - London"},"metadata":[{"id":4778158101,"name":"Job Type","value":"Regular","value_type":"single_select"},{"id":4787631101,"name":"Hiring Manager","value":{"name":"Igal Hamis","email":"igal.hamis@nice.com","user_id":4110327101,"employee_id":"30029"},"value_type":"user"},{"id":4614529101,"name":"Category","value":"OPERATIONS \u0026 ADMINISTRATION","value_type":"short_text"},{"id":4614545101,"name":"Job String","value":"Operations \u0026 Administration.Administration.Administrative Assistant","value_type":"short_text"},{"id":4787135101,"name":"(HRBP) Critical Role","value":"Not Applicable","value_type":"single_select"},{"id":4952164101,"name":"(HRBP) Acquisition Job","value":"Not Applicable","value_type":"single_select"},{"id":7821998101,"name":"TA Director Only – Campaign","value":null,"value_type":"yes_no"}],"id":4998977101,"updated_at":"2026-10-12T11:09:47-04:00","requisition_id":"11825","title":"Receptionist - Temp cover 6 months","company_name":"NICE","first_published":"2026-10-12T06:42:01-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div\u0026gt;\n\u0026lt;h2\u0026gt;At NICE, we don\u0026#39;t limit our challenges. We challenge our limits. Always.\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. If you\u0026#39;re looking for an opportunity to make an impact in a global, fast-paced organisation, we can offer you a career that will light a fire within you.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;So, what\u0026#39;s the role all about?\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We\u0026#39;re looking for a professional, organised, and customer-focused Receptionist to be the face of our London office. As the first point of contact for employees, customers, suppliers, and visitors, you\u0026#39;ll play a key role in creating an outstanding workplace experience while ensuring the smooth day-to-day operation of our office.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This is an excellent opportunity for someone who thrives in a busy environment, enjoys interacting with people, and takes pride in delivering exceptional service. You\u0026#39;ll support reception operations, facilities coordination, workplace administration, and office events while partnering with colleagues across the business.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;How will you make an impact?\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Deliver a professional and welcoming experience for all visitors, employees, and external partners.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage the reception area, ensuring it remains organised, presentable, and operating efficiently.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Coordinate visitor access, maintain sign-in procedures, and support office security protocols.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Book and manage meeting rooms, including room setup, catering arrangements, and visitor requirements.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Handle incoming and outgoing mail, courier services, and international shipments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain office supplies, stationery, and workplace inventory levels.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Raise purchase orders, process invoices, and support expense tracking where required.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Liaise with building management, vendors, contractors, and workplace service providers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Coordinate facilities requests and ensure office issues are resolved promptly.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support employee engagement activities, office events, and workplace initiatives.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Assist with administrative tasks and projects that contribute to a positive employee experience.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Have you got what it takes?\u0026lt;/h2\u0026gt;\n\u0026lt;h3\u0026gt;Required Skills \u0026amp;amp; Experience\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Previous experience in a Receptionist, Front of House, Office Coordinator, or Administrative Support role.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent communication and interpersonal skills with a professional and approachable manner.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong organisational skills with the ability to effectively manage multiple priorities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;High attention to detail and a proactive approach to problem-solving.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong customer service mindset and commitment to delivering a great workplace experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficiency with Microsoft Office applications, including Outlook, Word, Excel, and PowerPoint.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to work independently while also collaborating effectively across teams.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;You will have an advantage if you also have:\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience supporting facilities, workplace services, or office management functions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience coordinating corporate events, meetings, or hospitality arrangements.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working within a multinational or fast-paced corporate environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Knowledge of visitor management systems, facilities ticketing tools, or workplace service platforms.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;What\u0026#39;s in it for you?\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;At NICE, you\u0026#39;ll join a global technology leader where innovation, collaboration, and career development are at the heart of everything we do. You\u0026#39;ll be part of a supportive and inclusive environment where your contribution directly impacts the employee and visitor experience.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We offer competitive compensation, comprehensive benefits, flexible working arrangements, and opportunities for growth across a truly global organisation.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About NICE\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;NICE (Nasdaq: NICE) is a global leader in software solutions that help organisations deliver extraordinary customer experiences, combat financial crime, and enhance public safety. Our solutions are trusted by thousands of organisations worldwide, including many of the world\u0026#39;s leading enterprises.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Driven by innovation in AI, cloud, digital, and analytics technologies, NICE empowers organisations to transform the way they engage with customers and communities.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;NICE is proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Reporting to:\u0026lt;/strong\u0026gt; Facilities Manager\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;Req ID: 11825\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;strong\u0026gt;About NiCE \u0026lt;/strong\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4012257101,"name":"Corporate Facilities, Procurement \u0026 Travel Operations, Management","child_ids":[],"parent_id":4012239101}],"offices":[{"id":4005082101,"name":"United Kingdom - London","location":"United Kingdom - London","child_ids":[],"parent_id":4005102101}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://boards.eu.greenhouse.io/nice/jobs/4856476101?gh_jid=4856476101","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4463711101,"location":{"name":"USA - Remote"},"metadata":[{"id":4778158101,"name":"Job Type","value":"Regular","value_type":"single_select"},{"id":4787631101,"name":"Hiring Manager","value":{"name":"Robert Stankavish","email":"robert.stankavish@nice.com","user_id":4569077101,"employee_id":"199417"},"value_type":"user"},{"id":4614529101,"name":"Category","value":"SALES","value_type":"short_text"},{"id":4614545101,"name":"Job String","value":"Sales.Maintenance Sales.Maintenance Sales Manager","value_type":"short_text"},{"id":4787135101,"name":"(HRBP) Critical Role","value":"Not Applicable","value_type":"single_select"},{"id":4952164101,"name":"(HRBP) Acquisition Job","value":"Not Applicable","value_type":"single_select"},{"id":7821998101,"name":"TA Director Only – Campaign","value":null,"value_type":"yes_no"}],"id":4856476101,"updated_at":"2026-08-28T02:17:11-04:00","requisition_id":"10793","title":"Renewal Account Manager, CX","company_name":"NICE","first_published":"2026-08-24T14:25:30-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;So, what’s the role all about?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The \u0026lt;span data-olk-copy-source=\u0026quot;MessageBody\u0026quot;\u0026gt;Renewal Account Manager\u0026lt;/span\u0026gt;, CX will be accountable for assisting customers, Suite Account Managers (SAM), and Account Executives (AE) with contract renewals and negotiations of these renewals.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Specifically, this position is responsible for retaining customers during the negotiation process, growing and retaining revenue with annual or CPI increases and specific product additions, and meeting team and individual goals related to their tasks.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;How will you make an impact?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Prepare and analyze financial reports and contractual documents ahead of internal renewal meetings to facilitate informed discussions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Engage directly with clients to understand their goals and desired outcomes for contract renewals, ensuring alignment with business objectives and customer expectations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Negotiating contract terms, pricing, and other details to achieve favorable outcomes for both the company and the customer, which will maintain and increase revenue through effective contract negotiations\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with SAMs, AEs, Technical Account Managers (TAMs) and the Finance team to represent the best interest of NiCE and revenue retention goals\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with the finance team to ensure healthy price points\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Extending contracts for multiple years\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Become intimately familiar with customer contracts and NiCE billing methods\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain working knowledge of competitors and what strategy NiCE should develop for counter offers and retaining the customer.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain working knowledge of NiCE products/services\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with TAMs, SAMs, and AEs to ensure consistent messaging to the customer\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Measure success via tracking of client retention and revenue growth with multiple sources such as Salesforce and Excel.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Communicate effectively and professionally with internal and external stakeholders.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Investigate areas of risk and prepare course of action/recommendations to minimize risk\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Create and prepare contract documents, presentations, emails, and spreadsheets to support contract management activities\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Have you got what it takes?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Bachelor’s degree in Information Technology or Business Administration or related field or equivalent work experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;4+ years applicable experience in contract negotiation\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;4+ years in contact center or service delivery\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with SAAS billing models\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated experience in a fast-paced environment and meeting customer contract timelines\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated experience working independently with little to no daily supervision\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to pivot between negotiation projects\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to multitask responsibilities\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exhibit adaptability and responsiveness by embracing change and implementing necessary adjustments to support evolving business needs and customer expectations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Thrive in uncertain environments by maintaining focus and productivity amid incomplete information or shifting parameters.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Tracking and reporting on renewal metrics, such as renewal rates.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;To be innovative with strategic ideas and approaches in negotiation\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;To have Problem solving and critical thinking skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;To be able to effectively communicate with high level customer stakeholders such as CEOs, CTOs, and CFOs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;To be Efficient with Microsoft office applications, PowerPoint, and Salesforce\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;Bonus Experience:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Account Management or sales experience\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;This job description is not intended to be all-inclusive, and employees will also perform other reasonable related business duties as assigned by immediate supervisor and other management as required. This organization reserves the right to revise or change job duties as the need arises. This job description does not constitute a written or implied contract of employment.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What’s in it for you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Requisition ID:\u0026amp;nbsp;\u0026lt;br\u0026gt;Reporting into: \u0026lt;/strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;Role Type: \u0026lt;/strong\u0026gt;Individual Contributor\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;strong\u0026gt;About NiCE \u0026lt;/strong\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4012330101,"name":"GCO - Customer Success \u0026 Services","child_ids":[],"parent_id":4012244101}],"offices":[{"id":4005168101,"name":"USA - Remote","location":"USA - Remote","child_ids":[],"parent_id":4005091101}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://boards.eu.greenhouse.io/nice/jobs/5004721101?gh_jid=5004721101","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4535062101,"location":{"name":"Australia - Sydney"},"metadata":[{"id":4778158101,"name":"Job Type","value":"Regular","value_type":"single_select"},{"id":4787631101,"name":"Hiring Manager","value":{"name":"Nigel LindsaySmith","email":"nigel.lindsay-smith@nice.com","user_id":4536879101,"employee_id":"198705"},"value_type":"user"},{"id":4614529101,"name":"Category","value":"SALES","value_type":"short_text"},{"id":4614545101,"name":"Job String","value":"sales.product sales.product sales rep","value_type":"short_text"},{"id":4787135101,"name":"(HRBP) Critical Role","value":"Not Applicable","value_type":"single_select"},{"id":4952164101,"name":"(HRBP) Acquisition Job","value":"Not Applicable","value_type":"single_select"},{"id":7821998101,"name":"TA Director Only – Campaign","value":null,"value_type":"yes_no"}],"id":5004721101,"updated_at":"2026-10-26T21:50:11-04:00","requisition_id":"11865","title":"Sales Associate","company_name":"NICE","first_published":"2026-10-21T23:01:29-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;So, what’s the role all about?\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;As a Sales Associate at NiCE you will join our most experienced Enterprise and Strategic sellers and play a pivotal role in supporting some of NiCE\u0026#39;s largest, most influential accounts. This is a unique early‑career opportunity to learn directly from top performers, gain firsthand exposure to complex sales cycles, and develop the capabilities needed for a future quota‑carrying role.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;In this position, you won’t own a sales target yet, but it’s not an administrative job. Instead, you’ll contribute strategically by supporting account directors, advancing key motions, uncovering new opportunities, and helping drive momentum within high‑value accounts. Your work will directly influence how NiCE deepen relationships, expand our footprint, and bring added value to our most strategic customers.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;If you’re driven, curious, and eager to accelerate your growth in Enterprise Sales, this role gives you the platform, mentorship, and experience to do exactly that.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;How will you make an impact?\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;Expand relationships and drive growth by coordinating with AEs on strategic actions.\u0026lt;/span\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;Support on the end-to-end sales cycle activities of existing opportunities.\u0026lt;/span\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;Own and close right-sized opportunities that accelerate total account ARR.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;Generate incremental pipeline through targeted outreach, re-engagement of dormant opportunities, and campaign-driven follow-up.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;Increase deal size, velocity, and account penetration by executing expansion and cross-sell motions.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;Maintain momentum between AE-led executive conversations by advancing procurement, legal, and technical\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Have you got what it takes?\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;2+ years’ Grad Scheme or SaaS sales experience with a market leading global enterprise SaaS provider, hyperscaler or global consulting organisation.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;Experience in the end-to-end sales process including the creation of pipeline and closure of deals.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;Skilled in multi-threading conversations below the executive level and uncovering whitespace opportunities.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;Comfortable managing parallel deal threads and accelerating deal cycles.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;Strong collaboration skills to operate as an embedded partner to AEs.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;Ability to execute growth-producing motions without drifting into administrative tasks.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;You will have an advantage if you also have:\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;Experience in Enterprise or Strategic account management.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;Familiarity with SaaS sales motions and expansion strategies.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 12pt; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;Strong understanding of quoting and approvals processes.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Requisition ID: \u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;11865\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Reporting into: \u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Director, Sales\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:false,\u0026amp;quot;134233118\u0026amp;quot;:false,\u0026amp;quot;335551550\u0026amp;quot;:0,\u0026amp;quot;335551620\u0026amp;quot;:0,\u0026amp;quot;335559738\u0026amp;quot;:240,\u0026amp;quot;335559739\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Role Type: \u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Individual Contributor\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:false,\u0026amp;quot;134233118\u0026amp;quot;:false,\u0026amp;quot;335551550\u0026amp;quot;:0,\u0026amp;quot;335551620\u0026amp;quot;:0,\u0026amp;quot;335559738\u0026amp;quot;:240,\u0026amp;quot;335559739\u0026amp;quot;:240}\u0026quot;\u0026gt; \u0026lt;br\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;\u0026lt;span data-ccp-parastyle=\u0026quot;header\u0026quot;\u0026gt;#LI-Hybrid\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:false,\u0026amp;quot;134233118\u0026amp;quot;:false,\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335551550\u0026amp;quot;:0,\u0026amp;quot;335551620\u0026amp;quot;:0,\u0026amp;quot;335559738\u0026amp;quot;:240,\u0026amp;quot;335559739\u0026amp;quot;:240,\u0026amp;quot;335559740\u0026amp;quot;:240,\u0026amp;quot;469777462\u0026amp;quot;:[4680,9360],\u0026amp;quot;469777927\u0026amp;quot;:[0,0],\u0026amp;quot;469777928\u0026amp;quot;:[3,4]}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;strong\u0026gt;About NiCE \u0026lt;/strong\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4012290101,"name":"CX INTL, Sales, ANZ","child_ids":[],"parent_id":4012242101}],"offices":[{"id":4005066101,"name":"Australia - Sydney","location":"Australia - Sydney","child_ids":[],"parent_id":4005112101}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://boards.eu.greenhouse.io/nice/jobs/5000622101?gh_jid=5000622101","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4533130101,"location":{"name":"United Kingdom - London"},"metadata":[{"id":4778158101,"name":"Job Type","value":"Regular","value_type":"single_select"},{"id":4787631101,"name":"Hiring Manager","value":{"name":"Ollie Hanger","email":"ollie.hanger@nice.com","user_id":4328043101,"employee_id":"183287"},"value_type":"user"},{"id":4614529101,"name":"Category","value":"SALES","value_type":"short_text"},{"id":4614545101,"name":"Job String","value":"Sales.Sales Development.Sales Development Rep","value_type":"short_text"},{"id":4787135101,"name":"(HRBP) Critical Role","value":"Not Applicable","value_type":"single_select"},{"id":4952164101,"name":"(HRBP) Acquisition Job","value":"Not Applicable","value_type":"single_select"},{"id":7821998101,"name":"TA Director Only – Campaign","value":null,"value_type":"yes_no"}],"id":5000622101,"updated_at":"2026-10-15T23:40:11-04:00","requisition_id":"11840","title":"Sales Development Representative","company_name":"NICE","first_published":"2026-10-09T04:27:30-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;So, what\u0026#39;s the role all about?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We’re looking for a \u0026lt;strong\u0026gt;Sales Development Representative (SDR)\u0026lt;/strong\u0026gt;\u0026amp;nbsp;to join our high-performing EMEA team. You’ll be the first point of contact with potential customers — introducing them to NICE, uncovering their needs, and booking discovery calls with our Account Executives (AEs).\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You’ll research companies, identify key stakeholders, and craft targeted outreach strategies that open doors and create genuine sales opportunities. From day one, you’ll be supported by mentors, training, and a tam that wants to see you succeed.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;How will you make an impact?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Generating new business opportunities through strategic prospecting in your assigned territory (EMEA).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Reaching out to key decision-makers, sparking interest in NICE’s product suite, and booking discovery calls with AEs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Nurturing early-stage prospects to keep the pipeline warm and ready for future engagement.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Logging your activities, insights, and lead interactions accurately in our CRM tools.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hitting or exceeding your monthly goals for discovery calls and qualified opportunities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Gaining and maintaining strong product knowledge across NICE’s solutions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborating closely with regional sales teams to align on account strategies.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Participating in training and development to continually sharpen your skills.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Have you got what it takes?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Confident communication, especially when speaking to senior-level decision-makers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Natural curiosity and strong questioning skills to uncover real needs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Self-motivated with good time management and a proactive approach.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with CRM systems (Salesforce experience is a plus).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Driven by results, hungry to grow, and excited to be part of a winning team.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;You will have an advantage if you also have:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Outreach\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;LinkedIn Sales Navigator\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Other tools that support smart prospecting and lead engagement\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What\u0026#39;s in it for you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-teams=\u0026quot;true\u0026quot;\u0026gt;This isn’t just another sales role. It’s a launchpad. You’ll gain valuable experience, accelerate your career, and be part of a global team that celebrates bold ideas and big wins. We also offer NICE-FLEX, our flexible working model, to help you thrive both professionally and personally.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Requisition ID: 11840\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Reporting into: Manager, Sales Development\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Job type:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;Individual contributor.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;#LI-Hybrid\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;strong\u0026gt;About NiCE \u0026lt;/strong\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4012308101,"name":"GCO - Global Marketing","child_ids":[4022171101],"parent_id":4012244101}],"offices":[{"id":4005082101,"name":"United Kingdom - London","location":"United Kingdom - London","child_ids":[],"parent_id":4005102101}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://boards.eu.greenhouse.io/nice/jobs/4821697101?gh_jid=4821697101","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4448131101,"location":{"name":"USA - Sandy, UT"},"metadata":[{"id":4778158101,"name":"Job Type","value":"Pipeline","value_type":"single_select"},{"id":4787631101,"name":"Hiring Manager","value":{"name":"Bryston Kehl","email":"bryston.kehl@niceincontact.com","user_id":4108524101,"employee_id":"128511"},"value_type":"user"},{"id":4614529101,"name":"Category","value":"SALES","value_type":"short_text"},{"id":4614545101,"name":"Job String","value":"Sales.Sales Development.Sales Development Rep","value_type":"short_text"},{"id":4787135101,"name":"(HRBP) Critical Role","value":"Not Applicable","value_type":"single_select"},{"id":4952164101,"name":"(HRBP) Acquisition Job","value":"Not Applicable","value_type":"single_select"},{"id":7821998101,"name":"TA Director Only – Campaign","value":false,"value_type":"yes_no"}],"id":4821697101,"updated_at":"2026-08-28T02:17:11-04:00","requisition_id":"10442","title":"Sales Development Representative","company_name":"NICE","first_published":"2026-03-24T18:07:42-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;So, what’s the role all about?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span class=\u0026quot;TextRun SCXW77687772 BCX8\u0026quot; lang=\u0026quot;EN-US\u0026quot; data-contrast=\u0026quot;none\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;NormalTextRun SCXW77687772 BCX8\u0026quot;\u0026gt;As a Sales Development Representative, you will play a crucial role in generating new business opportunities.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;NormalTextRun SCXW77687772 BCX8\u0026quot;\u0026gt;SDRs are\u0026lt;/span\u0026gt; \u0026lt;span class=\u0026quot;NormalTextRun SCXW77687772 BCX8\u0026quot;\u0026gt;valued\u0026lt;/span\u0026gt; \u0026lt;span class=\u0026quot;NormalTextRun SCXW77687772 BCX8\u0026quot;\u0026gt;and recognized \u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;NormalTextRun SCXW77687772 BCX8\u0026quot;\u0026gt;for the work they do \u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;NormalTextRun SCXW77687772 BCX8\u0026quot;\u0026gt;c\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;NormalTextRun SCXW77687772 BCX8\u0026quot;\u0026gt;reating the sales pipeline \u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;NormalTextRun SCXW77687772 BCX8\u0026quot;\u0026gt;we \u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;NormalTextRun SCXW77687772 BCX8\u0026quot;\u0026gt;need\u0026lt;/span\u0026gt; \u0026lt;span class=\u0026quot;NormalTextRun SCXW77687772 BCX8\u0026quot;\u0026gt;for NiCE’s success. \u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;NormalTextRun SCXW77687772 BCX8\u0026quot;\u0026gt;You will work closely with Account Executive\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;NormalTextRun SCXW77687772 BCX8\u0026quot;\u0026gt;s\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;NormalTextRun SCXW77687772 BCX8\u0026quot;\u0026gt; (AE\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;NormalTextRun SCXW77687772 BCX8\u0026quot;\u0026gt;s\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;NormalTextRun SCXW77687772 BCX8\u0026quot;\u0026gt;) \u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;NormalTextRun SCXW77687772 BCX8\u0026quot;\u0026gt;and your manager \u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;NormalTextRun SCXW77687772 BCX8\u0026quot;\u0026gt;to target the most strategic accounts\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;NormalTextRun SCXW77687772 BCX8\u0026quot;\u0026gt; in your territory\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;NormalTextRun SCXW77687772 BCX8\u0026quot;\u0026gt;, \u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;NormalTextRun SCXW77687772 BCX8\u0026quot;\u0026gt;using primarily tailored messaging in c\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;NormalTextRun SCXW77687772 BCX8\u0026quot;\u0026gt;alls and \u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;NormalTextRun SCXW77687772 BCX8\u0026quot;\u0026gt;emails to \u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;NormalTextRun SCXW77687772 BCX8\u0026quot;\u0026gt;create\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;NormalTextRun SCXW77687772 BCX8\u0026quot;\u0026gt; opportunities. Your goal will be to exceed\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;NormalTextRun SCXW77687772 BCX8\u0026quot;\u0026gt; your \u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;NormalTextRun SCXW77687772 BCX8\u0026quot;\u0026gt;quota\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;NormalTextRun SCXW77687772 BCX8\u0026quot;\u0026gt;,\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;NormalTextRun SCXW77687772 BCX8\u0026quot;\u0026gt; while intentionally preparing yourself for \u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;NormalTextRun SCXW77687772 BCX8\u0026quot;\u0026gt;future sales and leadership promotions\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;NormalTextRun SCXW77687772 BCX8\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;How will you make an impact?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;20\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;1\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;Generate new sales opportunities by leveraging our Target Account Framework to prospect new accounts within your territory.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;20\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;1\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;Select specific personas within the ICP for NiCE customers, add them to our Sales Engagement software, and complete prospecting activities.\u0026amp;nbsp; \u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;335557856\u0026amp;quot;:16777215,\u0026amp;quot;335559739\u0026amp;quot;:0}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;20\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;1\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;Collaborate with your AEs to target the best accounts and prospects.\u0026lt;/li\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;20\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;1\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;Complete activity and sales interactions that result in conversations with the right prospects.\u0026lt;/li\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;20\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;1\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;Set and achieve weekly and monthly goals from coaching conversations with your manager.\u0026lt;/li\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;20\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;1\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;Maintain a comprehensive knowledge of our industry, products, and services.\u0026lt;/li\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;20\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;1\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;Participate in frequent team meetings and training sessions, including our highly structured 2-month ramping and onboarding program, and sales and leadership preparation programs.\u0026lt;/li\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;20\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;1\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;Perform other duties as assigned.\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;335557856\u0026amp;quot;:16777215,\u0026amp;quot;335559739\u0026amp;quot;:0}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Have you got what it takes?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;19\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;1\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;Strong self-discipline and time management abilities.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;19\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;1\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;Strong written and verbal communication skills.\u0026lt;/li\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;19\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;1\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;Strong skills in teamwork and success contributing to a healthy team environment.\u0026lt;/li\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;19\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;1\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;Comfortable completing high-volume, quality prospecting activities.\u0026lt;/li\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;19\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;1\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;Ability to build rapport quickly and handle objections effectively with senior-level executives. \u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;335551550\u0026amp;quot;:6,\u0026amp;quot;335551620\u0026amp;quot;:6,\u0026amp;quot;335557856\u0026amp;quot;:16777215,\u0026amp;quot;335559739\u0026amp;quot;:0}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;19\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;1\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;Experience with modern prospecting software tools. \u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;335551550\u0026amp;quot;:6,\u0026amp;quot;335551620\u0026amp;quot;:6,\u0026amp;quot;335557856\u0026amp;quot;:16777215,\u0026amp;quot;335559739\u0026amp;quot;:0}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;19\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;1\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;Self-motivated and goal oriented.\u0026lt;/li\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;19\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;1\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;Resilient with a growth mindset. \u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;335551550\u0026amp;quot;:6,\u0026amp;quot;335551620\u0026amp;quot;:6,\u0026amp;quot;335557856\u0026amp;quot;:16777215,\u0026amp;quot;335559739\u0026amp;quot;:0}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;19\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;1\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;Previous sales experience preferred but not required. \u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;335551550\u0026amp;quot;:6,\u0026amp;quot;335551620\u0026amp;quot;:6,\u0026amp;quot;335557856\u0026amp;quot;:16777215,\u0026amp;quot;335559739\u0026amp;quot;:0}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;19\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;1\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;Bachelor’s Degree preferred but not required\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Why Join Us:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;17\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;1\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;Skill Development:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt; We promote SDRs into other roles within the company, especially in sales, focusing on continuous learning and skill enhancement.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;17\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;1\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;High-Performing Culture:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt; Be part of a high-growth, well-established software company where high performance is recognized and rewarded.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;17\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;1\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;Collaborative Environment:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt; Work in a supportive and collaborative environment where your contributions are valued.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;17\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;1\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;Valuable Work:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt; Engage in meaningful work that directly impacts our company\u0026#39;s growth and success.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;17\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;1\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;Respected Role:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt; The SDR role is respected and seen as a critical component of our sales strategy.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;335557856\u0026amp;quot;:16777215,\u0026amp;quot;335559739\u0026amp;quot;:0}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Enjoy NiCE-FLEX!\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 3 days working from the office and 2 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What’s in it for you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;This job description is not intended to be all-inclusive, and employee will also perform other reasonable related business duties as assigned by immediate supervisor and other management as required.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;This organization reserves the right to revise or change job duties as the need arises. This job description does not constitute a written or implied contract of employment.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;strong\u0026gt;About NiCE \u0026lt;/strong\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4012304101,"name":"CX - CXone - Sales","child_ids":[],"parent_id":4012244101}],"offices":[{"id":4005064101,"name":"USA - Sandy, UT","location":"USA - Sandy, UT","child_ids":[],"parent_id":4005091101}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://boards.eu.greenhouse.io/nice/jobs/4965981101?gh_jid=4965981101","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4518010101,"location":{"name":"Brazil - Sao Paulo"},"metadata":[{"id":4778158101,"name":"Job Type","value":"Regular","value_type":"single_select"},{"id":4787631101,"name":"Hiring Manager","value":{"name":"Natalia Peart","email":"natalia.peart@nice.com","user_id":4112843101,"employee_id":"152622"},"value_type":"user"},{"id":4614529101,"name":"Category","value":"SALES","value_type":"short_text"},{"id":4614545101,"name":"Job String","value":"Sales.Sales Development.Sales Development Rep","value_type":"short_text"},{"id":4787135101,"name":"(HRBP) Critical Role","value":"Not Applicable","value_type":"single_select"},{"id":4952164101,"name":"(HRBP) Acquisition Job","value":"Not Applicable","value_type":"single_select"},{"id":7821998101,"name":"TA Director Only – Campaign","value":null,"value_type":"yes_no"}],"id":4965981101,"updated_at":"2026-09-02T08:46:52-04:00","requisition_id":"11678","title":"Sales Development Representative ","company_name":"NICE","first_published":"2026-09-02T08:46:52-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;So, what’s the role all about?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span class=\u0026quot;TextRun SCXW77687772 BCX8\u0026quot; lang=\u0026quot;EN-US\u0026quot; data-contrast=\u0026quot;none\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;NormalTextRun SCXW77687772 BCX8\u0026quot;\u0026gt;As a Sales Development Representative, you will play a crucial role in generating new business opportunities.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;NormalTextRun SCXW77687772 BCX8\u0026quot;\u0026gt;SDRs are\u0026lt;/span\u0026gt; \u0026lt;span class=\u0026quot;NormalTextRun SCXW77687772 BCX8\u0026quot;\u0026gt;valued\u0026lt;/span\u0026gt; \u0026lt;span class=\u0026quot;NormalTextRun SCXW77687772 BCX8\u0026quot;\u0026gt;and recognized \u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;NormalTextRun SCXW77687772 BCX8\u0026quot;\u0026gt;for the work they do \u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;NormalTextRun SCXW77687772 BCX8\u0026quot;\u0026gt;c\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;NormalTextRun SCXW77687772 BCX8\u0026quot;\u0026gt;reating the sales pipeline \u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;NormalTextRun SCXW77687772 BCX8\u0026quot;\u0026gt;we \u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;NormalTextRun SCXW77687772 BCX8\u0026quot;\u0026gt;need\u0026lt;/span\u0026gt; \u0026lt;span class=\u0026quot;NormalTextRun SCXW77687772 BCX8\u0026quot;\u0026gt;for NiCE’s success. \u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;NormalTextRun SCXW77687772 BCX8\u0026quot;\u0026gt;You will work closely with Account Executive\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;NormalTextRun SCXW77687772 BCX8\u0026quot;\u0026gt;s\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;NormalTextRun SCXW77687772 BCX8\u0026quot;\u0026gt; (AE\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;NormalTextRun SCXW77687772 BCX8\u0026quot;\u0026gt;s\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;NormalTextRun SCXW77687772 BCX8\u0026quot;\u0026gt;) \u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;NormalTextRun SCXW77687772 BCX8\u0026quot;\u0026gt;and your manager \u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;NormalTextRun SCXW77687772 BCX8\u0026quot;\u0026gt;to target the most strategic accounts\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;NormalTextRun SCXW77687772 BCX8\u0026quot;\u0026gt; in your territory\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;NormalTextRun SCXW77687772 BCX8\u0026quot;\u0026gt;, \u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;NormalTextRun SCXW77687772 BCX8\u0026quot;\u0026gt;using primarily tailored messaging in c\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;NormalTextRun SCXW77687772 BCX8\u0026quot;\u0026gt;alls and \u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;NormalTextRun SCXW77687772 BCX8\u0026quot;\u0026gt;emails to \u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;NormalTextRun SCXW77687772 BCX8\u0026quot;\u0026gt;create\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;NormalTextRun SCXW77687772 BCX8\u0026quot;\u0026gt; opportunities. Your goal will be to exceed\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;NormalTextRun SCXW77687772 BCX8\u0026quot;\u0026gt; your \u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;NormalTextRun SCXW77687772 BCX8\u0026quot;\u0026gt;quota\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;NormalTextRun SCXW77687772 BCX8\u0026quot;\u0026gt;,\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;NormalTextRun SCXW77687772 BCX8\u0026quot;\u0026gt; while intentionally preparing yourself for \u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;NormalTextRun SCXW77687772 BCX8\u0026quot;\u0026gt;future sales and leadership promotions\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;NormalTextRun SCXW77687772 BCX8\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span class=\u0026quot;TextRun SCXW77687772 BCX8\u0026quot; lang=\u0026quot;EN-US\u0026quot; data-contrast=\u0026quot;none\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;NormalTextRun SCXW77687772 BCX8\u0026quot;\u0026gt;Candidates must be able to commute to the NiCE office in São Paulo a minimum of two days per week.\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;How will you make an impact?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;20\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;1\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;Generate new sales opportunities by leveraging our Target Account Framework to prospect new accounts within your territory.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;20\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;1\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;Select specific personas within the ICP for NiCE customers, add them to our Sales Engagement software, and complete prospecting activities.\u0026amp;nbsp; \u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;335557856\u0026amp;quot;:16777215,\u0026amp;quot;335559739\u0026amp;quot;:0}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;20\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;1\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;Collaborate with your AEs to target the best accounts and prospects.\u0026lt;/li\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;20\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;1\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;Complete activity and sales interactions that result in conversations with the right prospects.\u0026lt;/li\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;20\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;1\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;Set and achieve weekly and monthly goals from coaching conversations with your manager.\u0026lt;/li\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;20\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;1\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;Maintain a comprehensive knowledge of our industry, products, and services.\u0026lt;/li\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;20\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;1\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;Participate in frequent team meetings and training sessions, including our highly structured 2-month ramping and onboarding program, and sales and leadership preparation programs.\u0026lt;/li\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;20\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;1\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;Perform other duties as assigned.\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;335557856\u0026amp;quot;:16777215,\u0026amp;quot;335559739\u0026amp;quot;:0}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Have you got what it takes?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;19\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;1\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;Strong self-discipline and time management abilities.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;19\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;1\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;Strong written and verbal communication skills.\u0026lt;/li\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;19\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;1\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;Strong skills in teamwork and success contributing to a healthy team environment.\u0026lt;/li\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;19\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;1\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;Comfortable completing high-volume, quality prospecting activities.\u0026lt;/li\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;19\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; 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data-aria-posinset=\u0026quot;1\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;Self-motivated and goal oriented.\u0026lt;/li\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;19\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;1\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;Resilient with a growth mindset. \u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;335551550\u0026amp;quot;:6,\u0026amp;quot;335551620\u0026amp;quot;:6,\u0026amp;quot;335557856\u0026amp;quot;:16777215,\u0026amp;quot;335559739\u0026amp;quot;:0}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;19\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;1\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;Previous sales experience preferred but not required. \u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;335551550\u0026amp;quot;:6,\u0026amp;quot;335551620\u0026amp;quot;:6,\u0026amp;quot;335557856\u0026amp;quot;:16777215,\u0026amp;quot;335559739\u0026amp;quot;:0}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;19\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;1\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;Bachelor’s Degree preferred but not required\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Why Join Us:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;17\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;1\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;Skill Development:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt; We promote SDRs into other roles within the company, especially in sales, focusing on continuous learning and skill enhancement.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;17\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;1\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;High-Performing Culture:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt; Be part of a high-growth, well-established software company where high performance is recognized and rewarded.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;17\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;1\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;Collaborative Environment:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt; Work in a supportive and collaborative environment where your contributions are valued.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;17\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;1\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;Valuable Work:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt; Engage in meaningful work that directly impacts our company\u0026#39;s growth and success.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;17\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;1\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;Respected Role:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt; The SDR role is respected and seen as a critical component of our sales strategy.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;335557856\u0026amp;quot;:16777215,\u0026amp;quot;335559739\u0026amp;quot;:0}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Enjoy NiCE-FLEX!\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 3 days working from the office and 2 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What’s in it for you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;This job description is not intended to be all-inclusive, and employee will also perform other reasonable related business duties as assigned by immediate supervisor and other management as required.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;This organization reserves the right to revise or change job duties as the need arises. This job description does not constitute a written or implied contract of employment.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;strong\u0026gt;About NiCE \u0026lt;/strong\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4012241101,"name":"CX Americas, Management","child_ids":[4012275101,4012284101,4012279101,4012272101,4012278101,4020726101,4020728101,4020723101,4020729101,4020724101,4020727101,4020730101,4012276101,4020725101,4012273101,4012274101,4012282101,4020722101,4012281101,4012280101,4016670101,4060234101,4042900101,4060233101,4012283101,4029753101],"parent_id":null}],"offices":[{"id":4005165101,"name":"Brazil - Remote","location":"Brazil - Remote","child_ids":[],"parent_id":4005095101}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://boards.eu.greenhouse.io/nice/jobs/4971123101?gh_jid=4971123101","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4520223101,"location":{"name":"USA - Sandy, UT"},"metadata":[{"id":4778158101,"name":"Job Type","value":"Regular","value_type":"single_select"},{"id":4787631101,"name":"Hiring Manager","value":{"name":"Henry Miles","email":"henry.miles@niceincontact.com","user_id":4110226101,"employee_id":"118148"},"value_type":"user"},{"id":4614529101,"name":"Category","value":"ACCOUNTING \u0026 FINANCE","value_type":"short_text"},{"id":4614545101,"name":"Job String","value":"Accounting \u0026 Finance.Accounting.Accounting","value_type":"short_text"},{"id":4787135101,"name":"(HRBP) Critical Role","value":"Not Applicable","value_type":"single_select"},{"id":4952164101,"name":"(HRBP) Acquisition Job","value":"Not Applicable","value_type":"single_select"},{"id":7821998101,"name":"TA Director Only – Campaign","value":null,"value_type":"yes_no"}],"id":4971123101,"updated_at":"2026-09-11T17:33:06-04:00","requisition_id":"11700","title":"Senior Accountant ","company_name":"NICE","first_published":"2026-09-10T18:28:16-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div\u0026gt;\u0026lt;strong data-olk-copy-source=\u0026quot;MessageBody\u0026quot;\u0026gt;Senior Accountant\u0026lt;/strong\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026lt;em\u0026gt;Location: Sandy, UT (hybrid, 2 days per week in office)\u0026lt;/em\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026lt;strong\u0026gt;So, what’s the role all about?\u0026lt;/strong\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;As a Senior Accountant, you’ll play an important role in supporting a well-established, publicly traded SaaS business with a collaborative revenue accounting function. You’ll work closely with cross‑functional partners to ensure revenue is accounted for accurately and consistently, while helping maintain the strong processes and controls expected of a mature public company. \u0026amp;nbsp;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;This role is ideal for someone who enjoys solving complex accounting questions, contributing to reliable financial reporting, and continuously improving processes in an\u0026amp;nbsp;evolving SaaS environment.\u0026amp;nbsp;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026lt;strong\u0026gt;How will you make an impact?\u0026lt;/strong\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Support the revenue accounting process\u0026amp;nbsp;in accordance with\u0026amp;nbsp;ASC 606, including participation in contract review, assessment of performance obligations, evaluation of transaction price, and allocation and recognition of revenue for assigned areas.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Review customer contracts, amendments, renewals, and modifications, and partner closely with Sales, Deal Desk, Legal, FP\u0026amp;amp;A, and Order Management\u0026lt;strong\u0026gt;\u0026amp;nbsp;to\u0026lt;/strong\u0026gt;\u0026amp;nbsp;ensure\u0026amp;nbsp;appropriate revenue\u0026amp;nbsp;treatment for standard and\u0026amp;nbsp;nonstandard\u0026amp;nbsp;terms.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage monthly and quarterly revenue close activities, ensuring revenue is recorded accurately, completely, and in compliance with US GAAP and\u0026amp;nbsp;public company\u0026amp;nbsp;reporting requirements.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Prepare and review\u0026amp;nbsp;revenue related\u0026amp;nbsp;journal entries, including deferred revenue, contract assets, and contract liabilities.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain reconciliations for\u0026amp;nbsp;revenue related\u0026amp;nbsp;balance sheet accounts, investigate variances, and ensure\u0026amp;nbsp;timely\u0026amp;nbsp;resolution of discrepancies.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own the revenue subledger and ensure alignment between operational systems and the general ledger.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support SOX 404 controls\u0026amp;nbsp;related to\u0026amp;nbsp;revenue by documenting processes,\u0026amp;nbsp;maintaining\u0026amp;nbsp;supporting evidence, and\u0026amp;nbsp;participating\u0026amp;nbsp;in control walkthroughs and testing.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Serve as a primary point of contact for external auditors\u0026amp;nbsp;for\u0026amp;nbsp;revenue related\u0026amp;nbsp;matters, including preparation of audit schedules, technical accounting support, and responses to audit inquiries.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Draft and\u0026amp;nbsp;maintain\u0026amp;nbsp;revenue accounting policies, procedures, and technical accounting memos, including documentation for complex revenue arrangements.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with FP\u0026amp;amp;A to support revenue forecasting, backlog reporting, and analysis of bookings, billings, and revenue trends.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Prepare quarterly and annual revenue disclosures for public filings, including deferred revenue\u0026amp;nbsp;roll forwards\u0026amp;nbsp;and contract balance disclosures.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support system integrations, enhancements, and process improvements related to revenue accounting, including scalability, automation, and internal control effectiveness.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensure data integrity across revenue systems, billing platforms,\u0026amp;nbsp;manual schedules,\u0026amp;nbsp;and cloud ERP systems (e.g., Workday Financials)\u0026lt;strong\u0026gt;.\u0026lt;/strong\u0026gt;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide guidance and mentorship to junior accountants or offshore team members on revenue accounting processes and close responsibilities.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Continuously\u0026amp;nbsp;identify\u0026amp;nbsp;opportunities to enhance efficiency, accuracy, and control within the revenue accounting function in a\u0026amp;nbsp;high growth\u0026amp;nbsp;SaaS environment.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;div\u0026gt;\u0026lt;strong\u0026gt;Have\u0026amp;nbsp;you got what it takes?\u0026lt;/strong\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;5+ years of progressive accounting experience,\u0026amp;nbsp;ideally including\u0026amp;nbsp;SaaS revenue\u0026amp;nbsp;experience in a multi-entity, multi-region environment.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;BA/BS in Accounting or Finance.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;CPA preferred.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Public company or Big 4 background.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;div\u0026gt;\u0026lt;strong\u0026gt;Skills and Tools\u0026lt;/strong\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Strong communication, writing, financial analysis, and interpersonal skills.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Intermediate Excel\u0026amp;nbsp;skills.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hands-on experience with\u0026amp;nbsp;Workday Financials\u0026amp;nbsp;(or strong experience with a comparable cloud ERP and clear willingness to ramp on Workday).\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfort working across systems and pulling, reconciling, and analyzing data from multiple sources.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Highly organized, detail-oriented, and able to manage competing priorities.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven ability to communicate and influence at all levels of an organization.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;strong\u0026gt;About NiCE \u0026lt;/strong\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4012260101,"name":"Corp Services - CX Finance","child_ids":[4053784101],"parent_id":4012239101}],"offices":[{"id":4005064101,"name":"USA - Sandy, UT","location":"USA - Sandy, UT","child_ids":[],"parent_id":4005091101}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://boards.eu.greenhouse.io/nice/jobs/5008300101?gh_jid=5008300101","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4536019101,"location":{"name":"Australia - Sydney"},"metadata":[{"id":4778158101,"name":"Job Type","value":"Regular","value_type":"single_select"},{"id":4787631101,"name":"Hiring Manager","value":{"name":"Aaron Cronin","email":"aaron.cronin@nice.com","user_id":4107072101,"employee_id":"141028"},"value_type":"user"},{"id":4614529101,"name":"Category","value":"SALES","value_type":"short_text"},{"id":4614545101,"name":"Job String","value":"sales.account executive.account executive","value_type":"short_text"},{"id":4787135101,"name":"(HRBP) Critical Role","value":"QCR","value_type":"single_select"},{"id":4952164101,"name":"(HRBP) Acquisition Job","value":"Not Applicable","value_type":"single_select"},{"id":7821998101,"name":"TA Director Only – Campaign","value":false,"value_type":"yes_no"}],"id":5008300101,"updated_at":"2026-10-22T00:39:19-04:00","requisition_id":"11889","title":"Senior Account Executive","company_name":"NICE","first_published":"2026-10-16T03:54:24-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;So, what’s the role all about?\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;The Account Executive is the first and primary customer point of contact selling into a defined sales territory. As a trusted sales professional, you will collaborate closely with presales and broader teams to deliver a compelling value proposition that highlights the strength of the NiCE portfolio. This role is focused on both expanding into untapped markets and building long-term relationships with customers while helping them transition from competitor solutions. It is a high-growth role with significant impact across the region.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;How will you make an impact?\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Be responsible for a national territory of accounts, effectively deploying country and regional resources to maximize business potential.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Drive revenue growth by engaging with C-level and senior decision-makers, ensuring that quarterly and annual targets are achieved.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Build trusted relationships with customer executives, developing a deep understanding of their business, technical priorities, and organizational structures.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Develop and execute sales and account strategies, including strategic account plans and marketing initiatives.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Partner closely with Solution Engineers, Consulting Professionals, and Technical Service Engineers to deliver value at every stage of the customer journey.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Design and support roadmaps for large-scale implementations of NiCE systems and services.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Work with partners and alliances to identify and pursue joint sales opportunities.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Build and maintain a strong network of internal and external relationships to facilitate collaboration and success.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Lead sales, presales, engineering, and support efforts within accounts to achieve business goals.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;Have you got what it takes?\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;8+ years’ experience in technology sales, ideally selling complex software solutions. Experience in Customer AI, Contact Center (CX), or system integration sales is highly regarded.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Proven track record of consistently achieving targets and successfully managing large, complex sales cycles.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Strong ability to build relationships and influence senior stakeholders.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Commercially astute with strong problem-solving and consultative skills.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;You will have an advantage if you also have:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Experience working with channel partners and large enterprise accounts.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Self-motivated, collaborative, resilient, and adaptable, with strong attention to detail.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Excellent written and verbal communication skills, with the ability to adapt your style for different audiences.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Comfortable working in a fast-paced environment, with curiosity and openness to learning new concepts and strategies.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Requisition ID: \u0026lt;/strong\u0026gt;11889\u0026lt;/span\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Reporting into: \u0026lt;/strong\u0026gt;Director, Sales, ANZ\u0026amp;nbsp; \u0026lt;/span\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Role Type: \u0026lt;/strong\u0026gt;Individual Contributor\u0026amp;nbsp; \u0026lt;/span\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;#LI-Hybrid\u0026lt;/strong\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;strong\u0026gt;About NiCE \u0026lt;/strong\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4015648101,"name":"CX - CXone - International Sales","child_ids":[],"parent_id":4012244101}],"offices":[{"id":4005066101,"name":"Australia - Sydney","location":"Australia - Sydney","child_ids":[],"parent_id":4005112101}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://boards.eu.greenhouse.io/nice/jobs/4879661101?gh_jid=4879661101","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4477481101,"location":{"name":"United Kingdom - London"},"metadata":[{"id":4778158101,"name":"Job Type","value":"Regular","value_type":"single_select"},{"id":4787631101,"name":"Hiring Manager","value":{"name":"Edward De Mas Latrie","email":"edward.demaslatrie@nice.com","user_id":4176859101,"employee_id":"151113"},"value_type":"user"},{"id":4614529101,"name":"Category","value":"SALES","value_type":"short_text"},{"id":4614545101,"name":"Job String","value":"Sales.Account Executive.Account Executive","value_type":"short_text"},{"id":4787135101,"name":"(HRBP) Critical Role","value":"QCR","value_type":"single_select"},{"id":4952164101,"name":"(HRBP) Acquisition Job","value":"Cognigy","value_type":"single_select"},{"id":7821998101,"name":"TA Director Only – Campaign","value":null,"value_type":"yes_no"}],"id":4879661101,"updated_at":"2026-10-14T12:31:38-04:00","requisition_id":"11070","title":"Senior Account Executive - UK\u0026I","company_name":"NICE","first_published":"2026-08-19T09:51:05-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;So, What\u0026#39;s the role all about?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-teams=\u0026quot;true\u0026quot;\u0026gt;We’re looking for an experienced Enterprise Account Executive to join our growing New Business UK\u0026amp;amp;I Sales team, where you’ll own the creation and conversion of high-value enterprise opportunities, engage senior decision-makers, uncover strategic business challenges, and show how our solutions can deliver measurable transformation, accelerate growth, and reshape the way organisations operate across the UK\u0026amp;amp;I market.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;How will you make an impact?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Acquiring new enterprise companies from all industries within the \u0026lt;span data-teams=\u0026quot;true\u0026quot;\u0026gt;UK\u0026amp;amp;I region\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Building and maintaining an effective pipeline by self-directed prospecting\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Developing, maintaining and reviewing territory plans that outline how you will meet business goals\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Running full sales cycles from account planning \u0026amp;amp; targeted prospecting through discovery/qualification, contract negotiation \u0026amp;amp; close\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Taking a consultative, value-centric approach with senior executives to map value, develop effective business cases, build ROI models and drive Digital Transformation conversations\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Coordinating responses to RFPs/RFIs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Taking a collaborative approach to working closely with various team members including BDRs, Presales support, Marketing, Product, Finance and Leadership\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Representing NiCE at trade fairs or events that are customary in the industry\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Preparing, presenting and conducting demos, presentations and customer meetings\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Using CRM effectively and consistently to track sales cycles/engagement\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Have you got what it takes?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;You are an experienced Enterprise Sales Executive with a proven track record of success in selling SaaS within the wider Contact Center or Conversational AI environment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You have a hunter mentality and are passionate about winning and being part of an exciting company in a hyper-growth phase\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You are confident navigating sales cycles with all management levels (particularly SVP/C-Level)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Organization and prioritizing are at the heart of everything you do and you are disciplined and function well in a remote environment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;What is a salesperson without professional communication skills, and a customer-centric, personable demeanour!\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You can balance driving a sales cycle independently while leveraging internal resources\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You are comfortable leveraging a partner channel to support the sales process\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;What’s in it for you?\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335551550\u0026amp;quot;:6,\u0026amp;quot;335551620\u0026amp;quot;:6,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:240,\u0026amp;quot;335572083\u0026amp;quot;:0,\u0026amp;quot;335572084\u0026amp;quot;:0,\u0026amp;quot;335572085\u0026amp;quot;:4278190080,\u0026amp;quot;469789810\u0026amp;quot;:\u0026amp;quot;nil\u0026amp;quot;}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:259}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p data-ccp-border-bottom=\u0026quot;0px none \u0026quot; data-ccp-padding-bottom=\u0026quot;0px\u0026quot;\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:240,\u0026amp;quot;335572083\u0026amp;quot;:0,\u0026amp;quot;335572084\u0026amp;quot;:0,\u0026amp;quot;335572085\u0026amp;quot;:4278190080,\u0026amp;quot;469789810\u0026amp;quot;:\u0026amp;quot;nil\u0026amp;quot;}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335551550\u0026amp;quot;:6,\u0026amp;quot;335551620\u0026amp;quot;:6,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:240,\u0026amp;quot;335572083\u0026amp;quot;:0,\u0026amp;quot;335572084\u0026amp;quot;:0,\u0026amp;quot;335572085\u0026amp;quot;:4278190080,\u0026amp;quot;469789810\u0026amp;quot;:\u0026amp;quot;nil\u0026amp;quot;}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;\u0026lt;span data-ccp-parastyle=\u0026quot;Normal (Web)\u0026quot;\u0026gt;About \u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;\u0026lt;span data-ccp-parastyle=\u0026quot;Normal (Web)\u0026quot;\u0026gt;Cognigy\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:true,\u0026amp;quot;134233118\u0026amp;quot;:true,\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;\u0026lt;span data-ccp-parastyle=\u0026quot;Normal (Web)\u0026quot;\u0026gt;NiCE\u0026lt;/span\u0026gt; \u0026lt;span data-ccp-parastyle=\u0026quot;Normal (Web)\u0026quot;\u0026gt;Cognigy\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-parastyle=\u0026quot;Normal (Web)\u0026quot;\u0026gt; delivers AI that works—fast, human, and enterprise-ready. As the leading AI-first CX platform built for real-world scale, we combine Generative and Conversational AI through orchestration, tools, and enterprise systems to power Agentic AI. Backed by global CX leader \u0026lt;/span\u0026gt;\u0026lt;span data-ccp-parastyle=\u0026quot;Normal (Web)\u0026quot;\u0026gt;NiCE\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-parastyle=\u0026quot;Normal (Web)\u0026quot;\u0026gt;, we empower brands with AI Agents that redefine customer experiences and achieve measurable ROI—instantly, across every channel and in 100+ languages.\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:true,\u0026amp;quot;134233118\u0026amp;quot;:true,\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Requisition ID: \u0026lt;/strong\u0026gt;10966\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Reporting into:\u0026lt;/strong\u0026gt; Director Sales\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Job type:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;Individual contributor\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;#LI-Remote\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;strong\u0026gt;About NiCE \u0026lt;/strong\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4053783101,"name":"CX - Agentic Experience Automation","child_ids":[],"parent_id":4058412101}],"offices":[{"id":4005182101,"name":"United Kingdom - Remote","location":"United Kingdom - Remote","child_ids":[],"parent_id":4005102101}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://boards.eu.greenhouse.io/nice/jobs/4783244101?gh_jid=4783244101","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4430431101,"location":{"name":"Spain - Remote"},"metadata":[{"id":4778158101,"name":"Job Type","value":"Regular","value_type":"single_select"},{"id":4787631101,"name":"Hiring Manager","value":{"name":"Fernando Gallego Caceres","email":"fernando.gallego@nice.com","user_id":4578381101,"employee_id":null},"value_type":"user"},{"id":4614529101,"name":"Category","value":"SALES","value_type":"short_text"},{"id":4614545101,"name":"Job String","value":"Sales.Account Executive.Account Executive","value_type":"short_text"},{"id":4787135101,"name":"(HRBP) Critical Role","value":"QCR","value_type":"single_select"},{"id":4952164101,"name":"(HRBP) Acquisition Job","value":"Cognigy","value_type":"single_select"},{"id":7821998101,"name":"TA Director Only – Campaign","value":null,"value_type":"yes_no"}],"id":4783244101,"updated_at":"2026-09-28T05:25:32-04:00","requisition_id":"10078","title":"Senior Account Executive - Western Europe (Italy)","company_name":"NICE","first_published":"2026-02-16T06:23:21-05:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;So, What\u0026#39;s the role all about?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We\u0026#39;re looking for an experienced Enterprise Account Executive to join our expanding Western Europe Sales team and help us revolutionize the industry. In this role, you\u0026#39;ll collaborate with potential customers to learn about their needs and objectives, and determine how Cognigy can assist them.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;strong data-start=\u0026quot;692\u0026quot; data-end=\u0026quot;705\u0026quot;\u0026gt;Location:\u0026lt;/strong\u0026gt; Spain\u0026amp;nbsp;\u0026lt;br data-start=\u0026quot;711\u0026quot; data-end=\u0026quot;714\u0026quot;\u0026gt;\u0026lt;strong data-start=\u0026quot;714\u0026quot; data-end=\u0026quot;728\u0026quot;\u0026gt;Territory:\u0026lt;/strong\u0026gt; Italy (Western Europe)\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;How will you make an impact?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Acquiring new enterprise companies from all industries across Western Europe (Italy as primary focus)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Building and maintaining an effective pipeline by self-directed prospecting, as well as working with internal, Business Development Representative resources\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Developing, maintaining and reviewing territory plans that outline how you will meet business goals\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Running full sales cycles from account planning \u0026amp;amp; targeted prospecting through discovery/qualification, contract negotiation \u0026amp;amp; close\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Taking a consultative, value-centric approach with senior executives to map value, develop effective business cases, build ROI models and drive Digital Transformation conversations\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Coordinating responses to RFPs/RFIs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Taking a collaborative approach to working closely with various team members including BDRs, Presales support, Marketing, Product, Finance and Leadership\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Representing Cognigy at trade fairs or events that are customary in the industry\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Preparing, presenting and conducting demos, presentations and customer meetings\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Using CRM effectively and consistently to track sales cycles/engagement\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Have you got what it takes?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;You are an experienced Enterprise Sales Executive with a proven track record of success in selling SaaS within the wider Contact Center or Conversational AI environment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You have a hunter mentality and are passionate about winning and being part of an exciting company in a hyper-growth phase\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You are confident navigating sales cycles with all management levels (particularly SVP/C-Level)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Organization and prioritizing are at the heart of everything you do and you are disciplined and function well in a remote environment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;What is a salesperson without professional communication skills, and a customer-centric, personable demeanor?!\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You can balance driving a sales cycle independently while leveraging internal resources\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You are comfortable leveraging a partner channel to support the sales process\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fluency in Italian and English is required\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;What’s in it for you?\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335551550\u0026amp;quot;:6,\u0026amp;quot;335551620\u0026amp;quot;:6,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:240,\u0026amp;quot;335572083\u0026amp;quot;:0,\u0026amp;quot;335572084\u0026amp;quot;:0,\u0026amp;quot;335572085\u0026amp;quot;:4278190080,\u0026amp;quot;469789810\u0026amp;quot;:\u0026amp;quot;nil\u0026amp;quot;}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:259}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;\u0026lt;span data-ccp-parastyle=\u0026quot;Normal (Web)\u0026quot;\u0026gt;About \u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;\u0026lt;span data-ccp-parastyle=\u0026quot;Normal (Web)\u0026quot;\u0026gt;Cognigy\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:true,\u0026amp;quot;134233118\u0026amp;quot;:true,\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;\u0026lt;span data-ccp-parastyle=\u0026quot;Normal (Web)\u0026quot;\u0026gt;NiCE\u0026lt;/span\u0026gt; \u0026lt;span data-ccp-parastyle=\u0026quot;Normal (Web)\u0026quot;\u0026gt;Cognigy\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-parastyle=\u0026quot;Normal (Web)\u0026quot;\u0026gt; delivers AI that works—fast, human, and enterprise-ready. As the leading AI-first CX platform built for real-world scale, we combine Generative and Conversational AI through orchestration, tools, and enterprise systems to power Agentic AI. Backed by global CX leader \u0026lt;/span\u0026gt;\u0026lt;span data-ccp-parastyle=\u0026quot;Normal (Web)\u0026quot;\u0026gt;NiCE\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-parastyle=\u0026quot;Normal (Web)\u0026quot;\u0026gt;, we empower brands with AI Agents that redefine customer experiences and achieve measurable ROI—instantly, across every channel and in 100+ languages.\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Requisition ID: \u0026lt;/strong\u0026gt;9760\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Reporting into:\u0026lt;/strong\u0026gt; Director, Sales, South \u0026amp;amp; Eastern Europe\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Job type:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;Individual contributor.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;#LI-Remote\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;strong\u0026gt;About NiCE \u0026lt;/strong\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4053783101,"name":"CX - Agentic Experience Automation","child_ids":[],"parent_id":4058412101}],"offices":[{"id":4005179101,"name":"Spain - Remote","location":"Spain - Remote","child_ids":[],"parent_id":4005107101}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://boards.eu.greenhouse.io/nice/jobs/4999865101?gh_jid=4999865101","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4532787101,"location":{"name":"Germany - Remote"},"metadata":[{"id":4778158101,"name":"Job Type","value":"Regular","value_type":"single_select"},{"id":4787631101,"name":"Hiring Manager","value":{"name":"Sebastian Glock","email":"sebastian.glock@nice.com","user_id":4488295101,"employee_id":"196961"},"value_type":"user"},{"id":4614529101,"name":"Category","value":"MARKETING","value_type":"short_text"},{"id":4614545101,"name":"Job String","value":"Marketing.Product Marketing.Product Marketing Manager","value_type":"short_text"},{"id":4787135101,"name":"(HRBP) Critical Role","value":"Not Applicable","value_type":"single_select"},{"id":4952164101,"name":"(HRBP) Acquisition Job","value":"Not Applicable","value_type":"single_select"},{"id":7821998101,"name":"TA Director Only – Campaign","value":null,"value_type":"yes_no"}],"id":4999865101,"updated_at":"2026-10-21T07:10:01-04:00","requisition_id":"11831","title":"Senior AI Evangelist \u0026 Developer Advocate, Agentic AI","company_name":"NICE","first_published":"2026-10-09T06:37:25-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;So,\u0026amp;nbsp;what’s\u0026amp;nbsp;the role all about?\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:true,\u0026amp;quot;134233118\u0026amp;quot;:true,\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As Senior AI Evangelist \u0026amp;amp; Developer Advocate within NiCE\u0026#39;s Agentic AI line of business, you will bring our products and the wider agentic AI story to life in content and on stage. You work proactively and independently: you research topics yourself, align with stakeholders, and draw on internal and external sources for constant inspiration. You then produce the content yourself, from video and demos to presentations and webinars.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The role sits within Product Marketing and works closely with Product, Engineering, NiCE Labs and Marketing. A large part of it is agentic building: creating AI agents, demos and prototypes with coding agents such as Claude Code, through the Cognigy plugin and with other vibe coding tools. You don\u0026#39;t need to be a software engineer, but you need to be deeply hands-on and able to build things that work. The AI market moves faster than any market before it, and this role is built for that speed.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You bring an AI-first mindset and real technical depth. You can explain sophisticated technology in a simple, compelling way, and you use AI tools throughout your own workflow to raise both speed and quality.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Success in this role means a steady stream of differentiated content that builds NiCE Cognigy\u0026#39;s credibility in agentic AI, grows our audience, and supports launches and revenue teams with assets they want to use. All of it is aligned with our overall product marketing strategy and company goals.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;How will you make an impact\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:true,\u0026amp;quot;134233118\u0026amp;quot;:true,\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Build an AI-first evangelism practice for NiCE Cognigy at the level of the top global players, covering launches, thought leadership and fast responses to market developments\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Stay at the forefront of agentic AI, voice AI and AI tooling: test new developments early and assess what matters for our market\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build AI agents, demos and prototypes yourself with Cognigy, coding agents and vibe coding tools\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner early with Product and NiCE Labs on the roadmap, and translate new capabilities into clear value stories\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Write, record and edit video content, from short capability clips to launch videos and build-along walkthroughs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Create high-impact presentations, and present at webinars, conferences, podcasts and customer and analyst engagements\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Engage the builder and developer community through content, live demos and events, and bring their feedback back to Product\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Keep narratives consistent with Analyst Relations, Competitive Intelligence, PR and Sales Enablement\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide revenue teams with demo videos, decks and assets that make complex capabilities easy to understand\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Have you got what it takes?\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:true,\u0026amp;quot;134233118\u0026amp;quot;:true,\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;English at native or near-native level, written and spoken. German is a plus.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Based in DACH, ideally Berlin or Düsseldorf. Remote within DACH is possible, with travel to events and our offices.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A proven body of public work, such as YouTube videos, podcast episodes, conference talks, webinars or livestreams, that you created and presented yourself\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hands-on experience with agentic building and vibe coding: you build working agents, apps and prototypes with tools like Claude Code, Cursor, Lovable or n8n, and you\u0026#39;re comfortable with APIs, integrations and enough code to get things running\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong technical understanding of AI and SaaS products, and the ability to translate capabilities into customer value\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Speed and agility: you can move from idea to published, polished content within hours, with a repeatable workflow to do so consistently\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent storytelling and visual skills, with a high standard for slides, scripts and video, and confidence presenting to technical and business audiences, live and on camera\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven ability to own initiatives end to end, from strategy through execution\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong stakeholder management skills and the ability to work across product, marketing and sales teams\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;How to apply\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Please include links to 3–5 examples of content you created and appear in, such as videos, podcast episodes, talk recordings, demos or repositories. We review these first, and applications without them cannot be considered.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;What’s\u0026amp;nbsp;in it for you?\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:true,\u0026amp;quot;134233118\u0026amp;quot;:true,\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join an innovative, fast-growing organization at the forefront of agentic AI for customer experience. You will have early access to new products, real influence over how NiCE Cognigy\u0026#39;s story is told, and the freedom to shape the evangelism practice your way. You will work alongside high-performing teams in a collaborative and dynamic environment, with strong opportunities for growth and impact.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;If you are passionate about AI, love building things and know how to turn them into content people want to watch, this could be your next big opportunity at NiCE.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:true,\u0026amp;quot;134233118\u0026amp;quot;:true,\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;\u0026lt;span data-ccp-parastyle=\u0026quot;Normal (Web)\u0026quot;\u0026gt;About NiCE \u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;\u0026lt;span data-ccp-parastyle=\u0026quot;Normal (Web)\u0026quot;\u0026gt;Cognigy\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:true,\u0026amp;quot;134233118\u0026amp;quot;:true,\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;\u0026lt;span data-ccp-parastyle=\u0026quot;Normal (Web)\u0026quot;\u0026gt;NiCE\u0026lt;/span\u0026gt; \u0026lt;span data-ccp-parastyle=\u0026quot;Normal (Web)\u0026quot;\u0026gt;Cognigy\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-parastyle=\u0026quot;Normal (Web)\u0026quot;\u0026gt; delivers AI that works—fast, human, and enterprise-ready. As the leading AI-first CX platform built for real-world scale, we combine Generative and Conversational AI through orchestration, tools, and enterprise systems to power Agentic AI. Backed by global CX leader \u0026lt;/span\u0026gt;\u0026lt;span data-ccp-parastyle=\u0026quot;Normal (Web)\u0026quot;\u0026gt;NiCE\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-parastyle=\u0026quot;Normal (Web)\u0026quot;\u0026gt;, we empower brands with AI Agents that redefine customer experiences and achieve measurable ROI—instantly, across every channel and in 100+ languages.\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Requisition ID\u0026lt;/strong\u0026gt;: 11831\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Reporting into\u0026lt;/strong\u0026gt;: Senior Director, Product Marketing\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:true,\u0026amp;quot;134233118\u0026amp;quot;:true,\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Job Type\u0026lt;/strong\u0026gt;: Individual Contributor.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:true,\u0026amp;quot;134233118\u0026amp;quot;:true,\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;#LI-Remote\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;strong\u0026gt;About NiCE \u0026lt;/strong\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4053783101,"name":"CX - Agentic Experience Automation","child_ids":[],"parent_id":4058412101}],"offices":[{"id":4032224101,"name":"Germany - Düsseldorf","location":"Germany - Düsseldorf","child_ids":[],"parent_id":4005104101}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://boards.eu.greenhouse.io/nice/jobs/4940747101?gh_jid=4940747101","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4506829101,"location":{"name":"Germany - Berlin; Germany - Düsseldorf"},"metadata":[{"id":4778158101,"name":"Job Type","value":"Regular","value_type":"single_select"},{"id":4787631101,"name":"Hiring Manager","value":{"name":"David Scheier","email":"david.scheier@nice.com","user_id":4488453101,"employee_id":"196996"},"value_type":"user"},{"id":4614529101,"name":"Category","value":"R\u0026D","value_type":"short_text"},{"id":4614545101,"name":"Job String","value":"R\u0026D.Software Engineering.Software Engineer","value_type":"short_text"},{"id":4787135101,"name":"(HRBP) Critical Role","value":"Not Applicable","value_type":"single_select"},{"id":4952164101,"name":"(HRBP) Acquisition Job","value":"Not Applicable","value_type":"single_select"},{"id":7821998101,"name":"TA Director Only – Campaign","value":null,"value_type":"yes_no"}],"id":4940747101,"updated_at":"2026-10-29T06:53:45-04:00","requisition_id":"11563","title":"Senior AI Software Engineer","company_name":"NICE","first_published":"2026-08-03T06:16:33-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The team\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;NiCE\u0026amp;nbsp;Labs (nice.com/nice-labs) is where\u0026amp;nbsp;NiCE\u0026amp;nbsp;explores\u0026amp;nbsp;what\u0026#39;s\u0026amp;nbsp;next in AI for customer experience. This role\u0026amp;nbsp;is on\u0026amp;nbsp;AI Innovation, the Labs pillar that builds and\u0026amp;nbsp;validates\u0026amp;nbsp;new AI capabilities through prototypes, so the company can make better product decisions, faster.\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;335559739\u0026amp;quot;:160}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;We\u0026#39;re\u0026amp;nbsp;a deliberately small, senior team of builders inside\u0026amp;nbsp;NiCE\u0026amp;nbsp;Cognigy, the AI agent platform. We operate in fast iteration cycles: spot an emerging capability, build a working prototype, validate it against real metrics (quality, latency, cost, user impact), and then\u0026amp;nbsp;decide:\u0026amp;nbsp;kill it, iterate, publish it, or hand it off to a product team. Some of our work is public, like the open-sourced\u0026amp;nbsp;Cognigy\u0026amp;nbsp;Platform MCP server; most of it shapes the product roadmap from the inside.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;335559739\u0026amp;quot;:160}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;We hire\u0026amp;nbsp;for\u0026amp;nbsp;product mindset and builder mentality. Everyone on the team takes ideas from zero to working software, shows them to real users, and argues from evidence.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;335559739\u0026amp;quot;:160}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;So, what’s the role all about?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You\u0026#39;ll\u0026amp;nbsp;work at the intersection of frontier AI capabilities and a real enterprise product. The field moves faster than any roadmap can track. Your job is to close that gap: turn new models, protocols, and agent patterns into working systems, prove what matters in realistic scenarios, and produce the insights and reference implementations that let product and engineering teams move with confidence.\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;335559739\u0026amp;quot;:160}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;You\u0026#39;ll\u0026amp;nbsp;need to be comfortable with ambiguity, at home where best practices\u0026amp;nbsp;don\u0026#39;t\u0026amp;nbsp;exist yet, and quick to move on when the results point elsewhere.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;335559739\u0026amp;quot;:160}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;How will you make an impact?\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Build agentic systems and full-stack prototypes end-to-end, shipping a first version in days and learning from real use\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt; Track the frontier (new models, agent patterns, protocols like MCP) and turn the promising ones into working prototypes rather than slideware\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt; Design experiments that show whether a concept holds up, measured in quality, latency, cost, and user impact\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt; Work directly with internal users, product managers, and customers to validate concepts early and iterate quickly\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;335559739\u0026amp;quot;:100}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt; Turn validated prototypes into reference implementations and write-ups that product teams can build on, then hand off cleanly and move to the next bet\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt; Give product and platform teams concrete feedback on where AI capabilities shine and where they fall short\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt; Move between initiatives as priorities shift. What you learn on one bet compounds into the next\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Have you got what it takes?\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Have 4+ years building full-stack software, including things you started from nothing. We weigh what you\u0026#39;ve shipped more than years on a CV\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;335559739\u0026amp;quot;:100}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt; Have shipped LLM-powered systems to\u0026amp;nbsp;production:features real users depended on, not demos or notebooks\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;335559739\u0026amp;quot;:100}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt; Understand AI agents below the framework level: message arrays, tool calling, context management, prompt caching. You could build an agent loop from scratch and explain why it works\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt; Use AI-assisted development (Claude Code, Codex, Cursor, or similar) as your default way of working, and it makes you measurably faster, not just busier\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt; Are\u0026amp;nbsp;full-stackin practice: comfortable taking a prototype from API to demo UI on your own (our stack centers on TypeScript/Node.js and React)\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;335559739\u0026amp;quot;:100}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt; Do your best work when the ground is still moving. New territory energises you more than a settled plan\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt; Think in user problems first, solutions second\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;You will have an advantage if you also have:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;A strong eye for UX/UI: you can make a prototype feel like a product, and you notice when one lacks that eye\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt; Experience with voice and real-time AI: streaming, speech-to-text/text-to-speech, voice-to-voice models\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt; Open-source work on agent tooling (MCP servers, harnesses, evals)\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt; Experience designing evaluations for AI systems\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt; Background in conversational AI or customer-experience products\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p data-ccp-border-top=\u0026quot;0px none \u0026quot; data-ccp-padding-top=\u0026quot;0px\u0026quot; data-ccp-border-bottom=\u0026quot;0px none \u0026quot; data-ccp-padding-bottom=\u0026quot;0px\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Enjoy NICE-FLEX!\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240,\u0026amp;quot;335572083\u0026amp;quot;:0,\u0026amp;quot;335572084\u0026amp;quot;:0,\u0026amp;quot;335572085\u0026amp;quot;:4278190080,\u0026amp;quot;469789810\u0026amp;quot;:\u0026amp;quot;nil\u0026amp;quot;}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p data-ccp-border-top=\u0026quot;0px none \u0026quot; data-ccp-padding-top=\u0026quot;0px\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335551550\u0026amp;quot;:6,\u0026amp;quot;335551620\u0026amp;quot;:6,\u0026amp;quot;335559740\u0026amp;quot;:240,\u0026amp;quot;335572083\u0026amp;quot;:0,\u0026amp;quot;335572084\u0026amp;quot;:0,\u0026amp;quot;335572085\u0026amp;quot;:4278190080,\u0026amp;quot;469789810\u0026amp;quot;:\u0026amp;quot;nil\u0026amp;quot;}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Requisition ID: 11563\u0026lt;br\u0026gt;Reporting into: Manager, Engineering, AI Innovation\u0026lt;br\u0026gt;Role Type: Individual Contributor\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;#LI Hybrid\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;strong\u0026gt;About NiCE \u0026lt;/strong\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4053783101,"name":"CX - Agentic Experience Automation","child_ids":[],"parent_id":4058412101}],"offices":[{"id":4032224101,"name":"Germany - Düsseldorf","location":"Germany - Düsseldorf","child_ids":[],"parent_id":4005104101}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://boards.eu.greenhouse.io/nice/jobs/4981558101?gh_jid=4981558101","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4524585101,"location":{"name":"Japan - Remote"},"metadata":[{"id":4778158101,"name":"Job Type","value":"Regular","value_type":"single_select"},{"id":4787631101,"name":"Hiring Manager","value":{"name":"Ben Hancock","email":"ben.hancock@nice.com","user_id":4191134101,"employee_id":"177415"},"value_type":"user"},{"id":4614529101,"name":"Category","value":"PRODUCT MANAGEMENT","value_type":"short_text"},{"id":4614545101,"name":"Job String","value":"Product Management.Product AI Platform Enablement.AI Solution Strategist","value_type":"short_text"},{"id":4787135101,"name":"(HRBP) Critical Role","value":"Not Applicable","value_type":"single_select"},{"id":4952164101,"name":"(HRBP) Acquisition Job","value":"Cognigy / Agentic AI","value_type":"single_select"},{"id":7821998101,"name":"TA Director Only – Campaign","value":true,"value_type":"yes_no"}],"id":4981558101,"updated_at":"2026-10-19T02:05:56-04:00","requisition_id":"11750","title":"Senior AI Solution Strategist","company_name":"NICE","first_published":"2026-09-22T12:10:42-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;So, what\u0026#39;s the role all about? \u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;You\u0026#39;ll operate at the crossroads of AI product strategy, (pre) sales and customer success.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Work hand-in-hand with Product Managers and Engineers, and go-to-market (GTM) teams, to define, develop, and launch conversational AI agents that power large volumes of live customer interactions\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;The role blends strategic thinking with hands-on agent design, requiring fluency in both business context and technical execution\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;How will you make an impact? \u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Serve as a strategic partner to customers, supporting the evolution, execution, and adoption of concrete AI initiatives.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Convert business requirements into well-designed, high-performing AI agents.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Lead delivery across multiple concurrent complex agentic projects that receive maximum visibility both from customer side as well as from the NiCE perspective.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Bridge the gap between technical teams and business stakeholders throughout the entire development lifecycle.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Shape agent behavior through conversational design, product intuition, and performance data.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Surface data-driven action items and iterations that sharpen both customer outcomes and internal decision-making\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Have you got what it takes? \u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Education \u0026amp;amp; Background\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Bachelor\u0026#39;s degree in Computer Science, Information Systems or a related discipline (or demonstrated equivalent experience).\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;An MBA or similar experience combining technology and business operations is a notable advantage.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Proven ability to juggle multiple high-stakes projects at once.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;History of rallying cross-functional teams toward delivery in demanding environments.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;AI \u0026amp;amp; Technology Expertise\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Solid grasp of software development fundamentals, product management, and engineering workflows.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;You won\u0026#39;t be writing code daily, but you need enough technical depth to hold your own alongside engineers and PMs.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Capable of bridging the gap between ambitious product vision and working AI agents.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;CX \u0026amp;amp; Industry Knowledge\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Experience with conversational design principles and customer experience strategy.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Practical understanding of what\u0026#39;s involved in deploying AI that reliably serves real customers at volume.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Skilled at using performance data to spot issues, mitigate risks, and iterate toward better outcomes.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Strategic \u0026amp;amp; Communication Skills\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Sharp written and verbal communicator.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Can distill complex technical detail into clear, actionable language for non technical audiences.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Strong critical thinking and comfort with ambiguity, able to make sound calls with incomplete information.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Effective at aligning diverse stakeholders and maintaining momentum across workstreams.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;What\u0026#39;s in it for you? \u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Get deeply involved in building and launching AI agents at the leading edge of the industry.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Collaborate daily with product and engineering teams pushing the boundaries of enterprise AI at NiCE.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Build a distinctive skill set spanning AI strategy, conversational design, and customer operations.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Gain expertise that\u0026#39;s in high demand and short supply across the market.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Requisition ID:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;11750\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;Reporting into: \u0026lt;/strong\u0026gt;Manager\u0026lt;/span\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Role Type: \u0026lt;/strong\u0026gt;Individual Contributor\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;strong\u0026gt;About NiCE \u0026lt;/strong\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4053783101,"name":"CX - Agentic Experience Automation","child_ids":[],"parent_id":4058412101}],"offices":[{"id":4005070101,"name":"Japan - Tokyo","location":"Japan - Tokyo","child_ids":[],"parent_id":4005113101}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://boards.eu.greenhouse.io/nice/jobs/5013648101?gh_jid=5013648101","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4540807101,"location":{"name":"India - Pune"},"metadata":[{"id":4778158101,"name":"Job Type","value":"Regular","value_type":"single_select"},{"id":4787631101,"name":"Hiring Manager","value":{"name":"Dorin Gerbi","email":"dorin.gerbi@niceactimize.com","user_id":4109447101,"employee_id":"87459"},"value_type":"user"},{"id":4614529101,"name":"Category","value":"R\u0026D","value_type":"short_text"},{"id":4614545101,"name":"Job String","value":"R\u0026D.Software Engineering.Automation Test Engineer","value_type":"short_text"},{"id":4787135101,"name":"(HRBP) Critical Role","value":"Not Applicable","value_type":"single_select"},{"id":4952164101,"name":"(HRBP) Acquisition Job","value":"Not Applicable","value_type":"single_select"},{"id":7821998101,"name":"TA Director Only – Campaign","value":false,"value_type":"yes_no"}],"id":5013648101,"updated_at":"2026-10-30T01:25:43-04:00","requisition_id":"11924","title":"Senior Automation Engineer, Actimize","company_name":"NICE","first_published":"2026-10-23T03:50:43-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;So, what’s the role all about?\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;As a \u0026lt;strong\u0026gt;Senior Automation Engineer\u0026lt;/strong\u0026gt;, you will be responsible for designing, developing, and maintaining scalable automated testing solutions that ensure the delivery of high-quality software products. You will work closely with developers, QA engineers, product owners, and other stakeholders to build robust automation frameworks, define and execute test strategies, and embed quality best practices throughout the software development lifecycle. This role requires strong expertise in Java, API test automation, and backend quality engineering, with experience using Playwright and related automation technologies. You will play a key role in improving product quality, reliability, and release confidence.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;How will you make an impact?\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;Design, develop, execute, and maintain automated test suites for APIs, backend services, and distributed systems.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;Build, enhance, and maintain automation frameworks using Java, Playwright, and related testing technologies.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;Create automated test cases and test scenarios based on business requirements, technical specifications, and user stories.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;Analyze requirements and system behavior to identify edge cases, failure scenarios, test coverage gaps, and quality risks.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;Perform functional, regression, integration, and end-to-end testing throughout the software delivery lifecycle.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;Integrate automated tests into CI/CD pipelines to support reliable, scalable, and repeatable quality gates.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;Investigate test failures, troubleshoot automation issues, and collaborate with development teams to resolve defects efficiently.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;Review automation code, promote engineering best practices, and contribute to the continuous improvement of testing frameworks and processes.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;Collaborate closely with cross-functional teams to improve product quality, testability, maintainability, and release readiness.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;Drive improvements in automation coverage, execution efficiency, test reliability, and overall quality metrics.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;Mentor junior automation engineers and share technical knowledge, tools, and best practices across the team.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Have you got what it takes?\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;At least 4-8 years of hands-on experience in test automation, software quality engineering, or a related field.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;Strong programming skills in Java with a solid understanding of object-oriented design principles.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;Experience with JUnit, TestNG, Maven, Gradle, or other Java-based testing frameworks and build tools.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;Experience with API testing tools and frameworks such as REST Assured, Postman, or similar technologies.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;Hands-on experience with Playwright for API automation, synthetic monitoring, and end-to-end service validation.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;Strong understanding of REST APIs, HTTP protocols, authentication mechanisms, and service-oriented architectures.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;Knowledge of database testing, SQL, and test data management practices.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;Experience designing, implementing, and maintaining automated test cases based on requirements and acceptance criteria.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;Strong understanding of software testing methodologies, SDLC processes, Agile/Scrum practices, and release management.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;Experience working with CI/CD platforms such as Jenkins, or similar tools.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;Experience working with version control systems such as Git.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;Strong analytical and troubleshooting abilities, including root cause analysis and defect investigation.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;Excellent problem-solving skills, attention to detail, and ability to work independently.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;Strong communication and collaboration skills with the ability to work effectively across engineering teams.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;You will have an advantage if you also have:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;Experience with Checkly for synthetic monitoring, automated API validation, and production health verification.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;Experience improving test reliability, reducing flaky tests, and optimizing automation execution times.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;Familiarity with cloud environments, containerized applications, and microservices-based architectures.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;Experience working on enterprise-scale software products or complex distributed systems.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;What’s in it for you?\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;Join an ever-growing, market-leading global company where talented professionals collaborate to build innovative software solutions that impact customers worldwide. You will have the opportunity to work with modern technologies, influence product quality at scale, and drive automation excellence across the organization.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;As part of a high-performing engineering team, you will be empowered to take ownership of automation initiatives, continuously improve testing practices, and contribute to faster, more reliable software delivery. If you are passionate about quality engineering, automation, and solving complex technical challenges, you may be our next NiCEr!\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Enjoy NiCE-FLEX!\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;At NiCE, we work according to the \u0026lt;strong\u0026gt;NiCE-FLEX hybrid model\u0026lt;/strong\u0026gt;, which enables maximum flexibility: \u0026lt;strong\u0026gt;2 days working from the office and 3 days of remote work each week\u0026lt;/strong\u0026gt;. Office days focus on collaboration, innovation, and building strong connections with teammates in a dynamic and engaging environment.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Requisition ID:\u0026lt;/strong\u0026gt; 11924\u0026lt;/span\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Reporting into:\u0026lt;/strong\u0026gt;\u0026amp;nbsp;Engineering Group Leader\u0026lt;/span\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Role Type:\u0026lt;/strong\u0026gt; Individual Contributor (IC)\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;strong\u0026gt;About NiCE \u0026lt;/strong\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4012248101,"name":"Actimize - Engineering","child_ids":[4021469101],"parent_id":4012238101}],"offices":[{"id":4005086101,"name":"India - Pune","location":"India - Pune","child_ids":[],"parent_id":4005049101}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://boards.eu.greenhouse.io/nice/jobs/4977465101?gh_jid=4977465101","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4523002101,"location":{"name":"India - Pune"},"metadata":[{"id":4778158101,"name":"Job Type","value":"Regular","value_type":"single_select"},{"id":4787631101,"name":"Hiring Manager","value":{"name":"Mrunal Deshmukh","email":"mrunal.deshmukh@niceactimize.com","user_id":4112748101,"employee_id":"151525"},"value_type":"user"},{"id":4614529101,"name":"Category","value":"PROFESSIONAL SERVICES","value_type":"short_text"},{"id":4614545101,"name":"Job String","value":"Professional Services.Business Analysis.Business Analyst","value_type":"short_text"},{"id":4787135101,"name":"(HRBP) Critical Role","value":"Not Applicable","value_type":"single_select"},{"id":4952164101,"name":"(HRBP) Acquisition Job","value":"Not Applicable","value_type":"single_select"},{"id":7821998101,"name":"TA Director Only – Campaign","value":false,"value_type":"yes_no"}],"id":4977465101,"updated_at":"2026-10-29T12:00:10-04:00","requisition_id":"11737","title":"Senior Business Analyst, Actimize","company_name":"NICE","first_published":"2026-10-22T10:52:54-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;So, what’s the role all about?\u0026lt;/strong\u0026gt;\u0026lt;br\u0026gt;We are looking for a talented and motivated \u0026lt;strong\u0026gt;Senior Business Analyst – Integrated Fraud Management (IFM)\u0026lt;/strong\u0026gt; to join our NICE Actimize Professional Services team in Pune. You will work closely with clients, Architects, Implementers, QA, Product Management, R\u0026amp;amp;D, and Project Managers to understand and analyze business requirements and support the implementation of fraud-management solutions. The role is focused on requirements analysis, data mapping, fraud analytics, solution walkthroughs, and functional validation across banking and financial services. The role requires a good understanding of fraud-management processes, strong Business Analysis skills, and the ability to work effectively with clients and cross-functional delivery teams.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;How will you make an impact?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Work directly with clients to understand business requirements and support the implementation of NICE Actimize Integrated Fraud Management (IFM) solutions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Conduct and support requirement-gathering sessions with client business, fraud, data, and technology stakeholders.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Perform business and functional requirements analysis, including current-state (as-is) and future-state (to-be) analysis.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Translate business and fraud requirements into functional requirements, use cases, process flows, functional specifications, and acceptance criteria.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Analyse client requirements against Actimize product capabilities and provide recommendations on the appropriate product functionality or configuration.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Perform source-to-target data mapping, data-gap analysis, field-level analysis, and data validation required for fraud solution implementation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Analyse fraud scenarios, transaction patterns, rules, profiles, thresholds, alerts, and other relevant fraud-management requirements to support solution design and implementation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Prepare and deliver solution walkthroughs, functional demonstrations, and client presentations to explain proposed Actimize functionality and implementation approaches.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support Actimize solution implementation and configuration by working closely with Architects, Implementers, R\u0026amp;amp;D, QA, Product Managers, and Project Managers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support SIT, UAT, defect analysis, functional validation, and issue resolution, coordinating with the relevant client and internal teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify functional gaps, data issues, and implementation challenges and work with the appropriate stakeholders to drive them to resolution.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide practical product and fraud-domain guidance to clients during implementation while ensuring requirements remain aligned with the agreed solution scope.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Have you got what it takes?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;5–8 years of experience in Business Analysis\u0026lt;/strong\u0026gt; within the Banking and Financial Services domain, with experience in fraud-management products or fraud-solution implementations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hands-on experience in \u0026lt;strong\u0026gt;fraud prevention, transaction monitoring, fraud management, or fraud-detection solutions\u0026lt;/strong\u0026gt;, preferably in a product or implementation environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working as a \u0026lt;strong\u0026gt;Business Analyst on client-facing product implementation projects\u0026lt;/strong\u0026gt;, including requirements gathering and functional analysis.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong understanding of \u0026lt;strong\u0026gt;business and functional requirements analysis\u0026lt;/strong\u0026gt;, including as-is/to-be processes, use cases, process flows, and functional specifications.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with \u0026lt;strong\u0026gt;data mapping, data-gap analysis, data validation, and transaction-data analysis.\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Good working knowledge of SQL\u0026lt;/strong\u0026gt; for data analysis, validation, reconciliation, and investigation of data issues.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Good understanding of \u0026lt;strong\u0026gt;fraud scenarios, detection rules, profiling, thresholds, alerts, and fraud analytics\u0026lt;/strong\u0026gt;.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Working knowledge of \u0026lt;strong\u0026gt;payment systems and payment journeys across different regions and payment methods globally\u0026lt;/strong\u0026gt;, such as domestic and international payments, real-time payments, SEPA, SWIFT/Wire, and other payment rails.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience preparing and delivering \u0026lt;strong\u0026gt;solution walkthroughs, functional demonstrations, and client presentations\u0026lt;/strong\u0026gt;.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to understand client requirements and translate them into \u0026lt;strong\u0026gt;functional solutions aligned with product capabilities.\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience supporting \u0026lt;strong\u0026gt;SIT, UAT, defect analysis, functional validation, and implementation issue resolution.\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Knowledge of \u0026lt;strong\u0026gt;NICE Actimize IFM / IFM-X or other fraud-management products is preferred\u0026lt;/strong\u0026gt;, but not mandatory.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong \u0026lt;strong\u0026gt;communication, analytical, problem-solving, and stakeholder-management skills\u0026lt;/strong\u0026gt; with the ability to work effectively with clients and cross-functional delivery teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Knowledge of \u0026lt;strong\u0026gt;banking interfaces, XML/JSON, or file-based integrations\u0026lt;/strong\u0026gt; is an advantage.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;Preferred Tools \u0026amp;amp; Technologies:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;NICE Actimize \u0026lt;strong\u0026gt;IFM / IFM-X or other fraud-management products\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;SQL and data-analysis tools\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;JIRA and Agile delivery tools\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;MS Excel, MS Visio, and MS Teams\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with banking/payment interfaces, data schemas, XML, JSON, or file-based integrations is desirable\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What’s it in for you?\u0026lt;/strong\u0026gt;\u0026lt;br\u0026gt;Join an ever-growing, market-disrupting global company where teams work in a fast-paced, collaborative, and creative environment. Every day at NiCE is an opportunity to learn, innovate, and grow across roles, disciplines, domains, and locations.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Enjoy NiCE-FLEX!\u0026lt;/strong\u0026gt;\u0026lt;br\u0026gt;At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work each week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Requisition ID: 11736\u0026lt;/strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;Reporting into:\u0026lt;/strong\u0026gt; Tech Manager\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;Role Type:\u0026lt;/strong\u0026gt; Individual Contributor\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;strong\u0026gt;About NiCE \u0026lt;/strong\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4023801101,"name":"Actimize - Services - International","child_ids":[],"parent_id":4012238101}],"offices":[{"id":4005086101,"name":"India - Pune","location":"India - Pune","child_ids":[],"parent_id":4005049101}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://boards.eu.greenhouse.io/nice/jobs/4977450101?gh_jid=4977450101","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4522994101,"location":{"name":"India - Pune"},"metadata":[{"id":4778158101,"name":"Job Type","value":"Regular","value_type":"single_select"},{"id":4787631101,"name":"Hiring Manager","value":{"name":"Shatanik Walimbe","email":"shatanik.walimbe@niceactimize.com","user_id":4142067101,"employee_id":"167881"},"value_type":"user"},{"id":4614529101,"name":"Category","value":"PROFESSIONAL SERVICES","value_type":"short_text"},{"id":4614545101,"name":"Job String","value":"Professional Services.Business Consulting.Business Consultant","value_type":"short_text"},{"id":4787135101,"name":"(HRBP) Critical Role","value":"Not Applicable","value_type":"single_select"},{"id":4952164101,"name":"(HRBP) Acquisition Job","value":"Not Applicable","value_type":"single_select"},{"id":7821998101,"name":"TA Director Only – Campaign","value":false,"value_type":"yes_no"}],"id":4977450101,"updated_at":"2026-09-21T06:26:11-04:00","requisition_id":"11735","title":"Senior Business Analyst, Actimize_(AML Expert)","company_name":"NICE","first_published":"2026-09-21T06:26:11-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;So, what’s the role all about?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a SME in the Actimize Watch Group, they will play a crucial role in analyzing data, identifying suspicious patterns, performing tuning for transaction monitoring systems, providing recommendations on segmentation and predictive scoring to Actimize customers. They should have in depth knowledge about various financial payment systems, FATF and AML /FINCEN laws. They should also have experience using Actimize AML products. Knowledge or experience working as a AML analyst or investigator is a plus. They should have strong presentation, problem solving and communication skills. They should also be able to work well alone and as part of a team.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;How will you make an impact?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Provide consultation on the \u0026lt;strong\u0026gt;AML services / strategies for newly onboarded Actimize Customers\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide ongoing consultation on AML services provided including using Actimize solutions [for e.g. SAM \u0026amp;amp; WLX or ACTONE], machine learning models, recommendations on new features, etc.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collect and analyze financial data for potential AML, initial triage of missed alerts for Actimize clients,\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Perform tuning on transaction monitoring system to reduce false positives and improve quality of alerts.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Prepare reports and periodic AML analytics presentations on AML trends and actionable insights for Actimize customers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Engage with clients, stakeholders, and internal teams to gather insights, identify problems , provide solutions, and manage expectations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Initiate and lead key strategic initiatives.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Translate business needs into technical requirements for data science and machine learning initiatives.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Coach and mentor peer analytics team members on best analytic practices\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Have you got what it takes?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;8+ years of experience in financial services industry, financial crime prevention, transaction monitoring, sanctions screen etc. Experience in financial domain is a plus.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bachelor’s or master’s degree in finance, Information Technology, or related field. Certifications in business analytics or financial crime prevention [ CAMS, CFE or related] are plus.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working with Actimize solutions such as SAM, WLF is necessary.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficiency in presentation tools such as Microsoft PowerPoint and similar technologies.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Basic knowledge of machine learning algorithms, understand model performances, model governance etc.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficiency with SQL, Python, R and/or other data analysis framework\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent verbal, written, interpersonal communication skills for effective stakeholder management and collaboration.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Creative problem-solving skills , strategic thinking, and good analytical skills.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Efficient time management, ability to prioritize and multitask in a fast-paced environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to use AI to improve day to day performance.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What’s in it for you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Enjoy NiCE-FLEX!\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Requisition Details\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Req ID:\u0026lt;/strong\u0026gt; 11734\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Reporting to:\u0026lt;/strong\u0026gt; Group Manager\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Role Type:\u0026lt;/strong\u0026gt; Individual Contributor\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;strong\u0026gt;About NiCE \u0026lt;/strong\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4012255101,"name":"Actimize - Services - Americas","child_ids":[4017085101,4036723101],"parent_id":4012238101}],"offices":[{"id":4005086101,"name":"India - Pune","location":"India - Pune","child_ids":[],"parent_id":4005049101}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://boards.eu.greenhouse.io/nice/jobs/5005783101?gh_jid=5005783101","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4535509101,"location":{"name":"India - Pune"},"metadata":[{"id":4778158101,"name":"Job Type","value":"Regular","value_type":"single_select"},{"id":4787631101,"name":"Hiring Manager","value":{"name":"Jean Lee","email":"jean.lee@nice.com","user_id":4110697101,"employee_id":"44861"},"value_type":"user"},{"id":4614529101,"name":"Category","value":"Professional Services","value_type":"short_text"},{"id":4614545101,"name":"Job String","value":null,"value_type":"short_text"},{"id":4787135101,"name":"(HRBP) Critical Role","value":"Not Applicable","value_type":"single_select"},{"id":4952164101,"name":"(HRBP) Acquisition Job","value":"Not Applicable","value_type":"single_select"},{"id":7821998101,"name":"TA Director Only – Campaign","value":null,"value_type":"yes_no"}],"id":5005783101,"updated_at":"2026-10-15T04:18:01-04:00","requisition_id":"11870","title":"Senior Business Analyst, AI","company_name":"NICE","first_published":"2026-10-15T04:16:36-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;h1\u0026gt;Business Analyst, AI\u0026lt;/h1\u0026gt;\n\u0026lt;h2\u0026gt;So, what’s the role all about?\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;NiCE is building SPARK, a new internal incubation team that turns great ideas from across CX International into working AI solutions, and then into enterprise-grade tools that roll out to colleagues around the world. Your idea. Our spark.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As Business Analyst in the SPARK team, you will be the bridge between the people who have the ideas and the architects and builders who make them real. You will shape raw ideas into clear, prioritised, buildable use cases, and make sure what we build solves the problem it was meant to solve.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This is a business analysis role with a technical edge. You come from a programming background, so you can read code, query data, test an API, and prototype a quick proof of concept, and you can still run a room full of non-technical stakeholders. You will work closely with the Project Manager, the AI Architects \u0026amp;amp; Builders, and the Change Management \u0026amp;amp; Evangelist.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;How will you make an impact?\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;You will own the front end of the incubation pipeline, from the first conversation about an idea through to accepted, measurable outcomes, working hands-on with business teams, architects, and delivery colleagues across regions.\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;Discover and Shape Ideas\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Run discovery sessions, interviews, and workshops with business teams to understand pain points, current processes, and the outcome they want\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Turn ideas into clear use case briefs covering the problem statement, users, expected value, data needs, risks, and success measures\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Assess and rank ideas against business value, feasibility, data readiness, effort, and risk, and give the team a clear recommendation on what to build next\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build lightweight business cases, including estimated time saved, quality gains, and cost or revenue impact for presentation to Management and AI steering committee\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;Define What Gets Built\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Map as-is and to-be processes, and identify where an AI agent, an automation, or a human-in-the-loop step fits best\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Write user stories, acceptance criteria, and edge cases that architects and builders can build from without guesswork\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Specify expected AI behaviour: what the solution should do, what it should never do, when it hands over to a person, and how answers will be checked for quality\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Prepare test scenarios and evaluation datasets with the builders to measure accuracy, reliability, and usefulness before launch\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Update initiative register\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;Prototype and Validate\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Use SQL, Python, or low-code tools to analyse process data, test assumptions, and build simple prototypes that prove an idea before engineering effort is committed\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Review APIs and system documentation to confirm integration feasibility with enterprise platforms such as Salesforce, ServiceNow, Workday, and Microsoft 365\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Gather early user feedback on prototypes and turn it into prioritised backlog items\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;Support Delivery and Adoption\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Own and groom the product backlog, and take part in sprint planning, reviews, and retrospectives\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Plan and run user acceptance testing with business users, and manage defects and feedback through to closure\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with the Change Management \u0026amp;amp; Evangelist and the Support Helpdesk to turn user questions and feedback into clear improvements\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;Measure and Share Value\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Capture baseline metrics before launch and track results afterwards, so every solution can show real impact\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Understand the Software Development Lifecylse to review adoption, continuous business iteration and value realization.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain the use case library, requirement templates, and playbooks that make the next idea faster to shape\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Have you got what it takes?\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Bachelor’s degree in Computer Science, Information Systems, Engineering, or a related field, or equivalent experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;5-8 years of experience as a Business Analyst or Systems Analyst in a software, technology, or digital transformation environment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A programming background: hands-on experience writing code in at least one language such as Python, JavaScript/TypeScript, Java, or C#, plus working knowledge of SQL and REST APIs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven skill in requirements engineering: process mapping, user stories, acceptance criteria, and traceability from need to delivered outcome\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience facilitating workshops and aligning senior business stakeholders with technical teams\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working in Agile teams, with tools such as Jira and Confluence\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Working understanding of how large language models, RAG, and AI agents work and what they can and cannot do reliably, with hands-on use of AI assistants in your own work\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Some finance background or knowledge will be a plus\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong analytical, written, and presentation skills, with the ability to explain technical ideas in plain business language\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fluency in English\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;You will have an advantage if you also have:\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Hands-on experience on AI, GenAI, or automation projects, from use case definition through to production\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with low-code or agent-building tools such as Claude, Microsoft Copilot Studio or similar\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Background in CX, contact centre, CCaaS, or enterprise SaaS environments\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with evaluating LLM output quality, including test set design and acceptance thresholds\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Business analysis certification such as CBAP or PMI-PBA\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working across regions and time zones, with teams in International and the Americas\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;What’s in it for you?\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;SPARK is a chance to be a founding member of a brand-new team, and to shape how NiCE turns AI ideas into everyday tools used by colleagues around the world.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join an ever-growing, market-disrupting, global company where the teams, comprised of the best of the best, work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate about AI, innovative at heart, and excited to constantly raise the bar on what intelligent technology can do, you may just be our next NiCEr!\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;Enjoy NiCE-FLEX!\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Requisition ID: \u0026lt;/strong\u0026gt;11870\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Reporting into: \u0026lt;/strong\u0026gt;Jean Lee\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;Vice President, Business Operations. Sales Ops\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;strong\u0026gt;About NiCE \u0026lt;/strong\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4012299101,"name":"CX INTL, Business Operations, International","child_ids":[],"parent_id":4012242101}],"offices":[{"id":4005086101,"name":"India - Pune","location":"India - Pune","child_ids":[],"parent_id":4005049101}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://boards.eu.greenhouse.io/nice/jobs/4941452101?gh_jid=4941452101","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4507189101,"location":{"name":"Germany - Berlin; Germany - Düsseldorf"},"metadata":[{"id":4778158101,"name":"Job Type","value":"Regular","value_type":"single_select"},{"id":4787631101,"name":"Hiring Manager","value":{"name":"Paul Barwick - Copeland","email":"paul.barwick-copeland@nice.com","user_id":4113405101,"employee_id":"144309"},"value_type":"user"},{"id":4614529101,"name":"Category","value":"PROFESSIONAL SERVICES","value_type":"short_text"},{"id":4614545101,"name":"Job String","value":"Professional Services.Business Consulting.Business Consultant","value_type":"short_text"},{"id":4787135101,"name":"(HRBP) Critical Role","value":"Not Applicable","value_type":"single_select"},{"id":4952164101,"name":"(HRBP) Acquisition Job","value":"Not Applicable","value_type":"single_select"},{"id":7821998101,"name":"TA Director Only – Campaign","value":null,"value_type":"yes_no"}],"id":4941452101,"updated_at":"2026-09-03T05:56:08-04:00","requisition_id":"11572","title":"Senior Business Consultant, CX","company_name":"NICE","first_published":"2026-08-04T04:28:01-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;This is an exciting consulting position within the NiCE – Value Realisation Services (VRS) Organisation that is focused on owning our customers’ business case and driving increased adoption and bottom-line ROI value of NICE solutions. \u0026amp;nbsp;The ideal candidate brings a strong mix consulting and operations experience to be positioned strongly to lead customers through AI-led CX/CCaaS transformations. \u0026amp;nbsp;As a seasoned consultant in a technology company such as NiCE, one must possess a unique blend of business, subject matter expertise, and technical savvy to lead the team to deliver bottom line business impact via our software solutions.\u0026amp;nbsp; Candidates should be well experienced to act as a leading voice in maturing our VRS methodology and delivery of the services.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This is a hands-on position where you are personally involved in direct consulting delivery of strategic advisory engagements. This consultant will work with multiple broad groups within NiCE and must have proven ability to influence cross-functional teams with or without formal “direct-line” authority and be effective working within a matrixed organisation.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;u\u0026gt;At NiCE, the VRS Business Portfolio Consultant:\u0026lt;/u\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Provides best practice guidance to ensure customer fully optimises their business process and maximises the full potential of the NiCE offered\u0026amp;nbsp;solution(s)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Designs change strategy across people, process \u0026amp;amp; technology\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Serves as lead consulting program leader, creating and owning the business case for a multi-tiered customer offering, leading multi-product projects\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Builds long-term relationships with customers, becoming a trusted advisor\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provides individual accountability toward assurance of customer value realisation\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identifies opportunities for additional engagements through service subscription renewals and business development\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;u\u0026gt;Key\u0026amp;nbsp;Responsibilities\u0026lt;/u\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Responsible for the successful delivery of business improvement projects resulting in highly satisfied, reference-able clients and measurable business improvement\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Discover, identify and create business cases for\u0026amp;nbsp;value\u0026amp;nbsp;of the product portfolio\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead consulting projects to drive process improvement and ensure business readiness for optimal adoption and utilisation of NiCE solutions across the enterprise\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead complete, comprehensive organisational change management with customer during engagements\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own and manage senior stakeholder relationship and ensure his/her active participation and sponsorship over the course of the engagement\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage consulting program with continuous alignment with\u0026amp;nbsp;entire\u0026amp;nbsp;product implementation program\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Establish and monitor progress toward business success criteria for each product and BU\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Map business case into action items and solution design\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Align launch strategy with use case and value priorities\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Secure buy-in from different stakeholders (Internal and External)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide input into\u0026amp;nbsp;technical project\u0026amp;nbsp;plan, overlaying VRS activities\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Single point of communication for business case activity and value realisation\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hold all parties (customer included) accountable to\u0026amp;nbsp;agreed\u0026amp;nbsp;plan and pushes execution of action items\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Expertly handle large scale customer engagements and the VRS Program with Customers\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide expert guidance and deliver strong advisory best practice Project Management and consulting.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop and deliver presentations with strategic recommendations for business impact via NiCE Solutions to senior executives\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop repeat business opportunities via successful delivery, credibility and thought leadership\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Independently perform financial analysis, benefits and impact analysis and create ROI models for the specific domain\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;u\u0026gt;Required Experience\u0026lt;/u\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Minimum of 5 years of experience in functions and industries in which NiCE provides services\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Minimum 5 years of leadership experience in contact center environment preferred\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with contact center enterprise software, and specifically deep domain experience in IVR/Routing/ACD and Work Force Management or Quality Management preferred\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hands on experience of implementing AI/Digital products (such as Co-pilot, Autopilot) from a people and process perspective (such as understanding any Change Management, adoption or Value Realisation challenges).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in business process improvement and Customer Success\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Must have proven ability to independently and effectively handle Sr. Executive audience and stakeholders, provide thought leadership and gain strategic partnership\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Led project teams and demonstrated operational performance improvements with significant benefit.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated experience with leading organisational change, creating governance teams and center of excellence processes\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Certification or demonstrated expertise in organisational change management\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Multi-industry experience preferred\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent verbal, written communication and presentation skills are a must\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;English and French and/or German speaker\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Consulting firm or contact center BPO experience preferred.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Must be willing to travel up to 30%.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;u\u0026gt;Education\u0026lt;/u\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Six Sigma Certification or other Process Improvement Discipline preferred\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Change Management certification preferred\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Enjoy NICE-FLEX!\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Requisition ID: 11572\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;Reporting into: Director, Business Consulting, VRS\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Role Type:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;Individual Contributor\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;strong\u0026gt;About NiCE \u0026lt;/strong\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4012330101,"name":"GCO - Customer Success \u0026 Services","child_ids":[],"parent_id":4012244101}],"offices":[{"id":4005104101,"name":"Germany","location":"Germany","child_ids":[4005176101,4036990101,4032224101],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://boards.eu.greenhouse.io/nice/jobs/5000533101?gh_jid=5000533101","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4533089101,"location":{"name":"India - Pune"},"metadata":[{"id":4778158101,"name":"Job Type","value":"Regular","value_type":"single_select"},{"id":4787631101,"name":"Hiring Manager","value":{"name":"Pratibha Kumari","email":"pratibha.kumari@nice.com","user_id":4113699101,"employee_id":"140668"},"value_type":"user"},{"id":4614529101,"name":"Category","value":"ACCOUNTING \u0026 FINANCE","value_type":"short_text"},{"id":4614545101,"name":"Job String","value":"Accounting \u0026 Finance.Budget and Finance.Budget and Finance Manager","value_type":"short_text"},{"id":4787135101,"name":"(HRBP) Critical Role","value":"Not Applicable","value_type":"single_select"},{"id":4952164101,"name":"(HRBP) Acquisition Job","value":"Not Applicable","value_type":"single_select"},{"id":7821998101,"name":"TA Director Only – Campaign","value":null,"value_type":"yes_no"}],"id":5000533101,"updated_at":"2026-10-16T00:31:40-04:00","requisition_id":"11839","title":"Senior Business Finance Analyst (Revenue Forecasting \u0026 Tracking)","company_name":"NICE","first_published":"2026-10-14T05:13:29-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;So, what’s the role all about?\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Senior Business Finance Analyst is responsible for business performance analysis, reporting, and forecasting. Work with team on recognition and backlog reviews, and provides financial modeling, budgeting, and ad hoc analysis that feed long-term strategic planning and resource allocation.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;How will you make an impact?\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Bachelor\u0026#39;s degree in Finance, Economics, Business, or a related discipline preferred.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Minimum 5 years of relevant FP\u0026amp;amp;A / business finance experience, ideally with exposure to revenue forecasting, tracking, or recognition.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong Excel/Analytical skills (financial modeling, pivot tables, advanced formulas).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to work under pressure on multiple projects and deadlines.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to effectively prioritize workload and manage changes in the direction of the company.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong interpersonal skills, with the ability to work cooperatively and collaboratively with all levels of employees and management to maximize performance.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to act and operate independently with minimal daily direction.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Confidence to liaise and present to Senior Management.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Desire to work in a matrixed environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Accuracy and attention to detail.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Have you got what it takes?\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Intermediate skill level in MS Office applications.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with Power BI and Oracle.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with revenue recognition concepts (e.g. deferred revenue, backlog vs. recognized) in a subscription or services-based business.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Prior technology industry experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Revenue forecasting \u0026amp;amp; tracking — \u0026lt;/strong\u0026gt;own the revenue forecast / recognition and weekly close process. Track sales pipeline, bookings, revenue and renewals.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Reporting \u0026amp;amp; analysis — \u0026lt;/strong\u0026gt;create meaningful ad-hoc and standard reports and refine existing ones. Each month, analyze actuals against forecast/budget and communicate weekly metrics, monthly results, and variance analysis, as well as quarterly and annual projections.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Business partnering — \u0026lt;/strong\u0026gt;act as a point of contact for the Revenue team and other stakeholders on financial modeling, budgeting, and business planning questions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Special projects — \u0026lt;/strong\u0026gt;stay agile as new projects, initiatives, and opportunities arise — special projects are an opportunity to grow beyond the traditional analyst scope.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Modeling — \u0026lt;/strong\u0026gt;build models, from simple to sophisticated, from scratch, and improve existing ones. Creativity and new ideas are welcome.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Data analysis — \u0026lt;/strong\u0026gt;help the business understand, analyze, and draw conclusions from data to support decision-making.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;What’s in it for you?\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr!\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Enjoy NiCE-FLEX!\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Requisition ID:11839\u0026lt;/strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;Reporting into:\u0026lt;/strong\u0026gt; Tech Manager\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;Role Type:\u0026lt;/strong\u0026gt; Individual Contributor\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;strong\u0026gt;About NiCE \u0026lt;/strong\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4012260101,"name":"Corp Services - CX Finance","child_ids":[4053784101],"parent_id":4012239101}],"offices":[{"id":4005086101,"name":"India - Pune","location":"India - Pune","child_ids":[],"parent_id":4005049101}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://boards.eu.greenhouse.io/nice/jobs/4981958101?gh_jid=4981958101","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4524788101,"location":{"name":"USA - Hoboken, NJ"},"metadata":[{"id":4778158101,"name":"Job Type","value":"Regular","value_type":"single_select"},{"id":4787631101,"name":"Hiring Manager","value":{"name":"Praveen Debur","email":"praveen.debur@nice.com","user_id":4414292101,"employee_id":"192337"},"value_type":"user"},{"id":4614529101,"name":"Category","value":"BUSINESS \u0026 SALES OPERATIONS","value_type":"short_text"},{"id":4614545101,"name":"Job String","value":"Business \u0026 Sales Operations.Business Operations.Business Operations Manager","value_type":"short_text"},{"id":4787135101,"name":"(HRBP) Critical Role","value":"Not Applicable","value_type":"single_select"},{"id":4952164101,"name":"(HRBP) Acquisition Job","value":"Not Applicable","value_type":"single_select"},{"id":7821998101,"name":"TA Director Only – Campaign","value":false,"value_type":"yes_no"}],"id":4981958101,"updated_at":"2026-09-24T22:39:47-04:00","requisition_id":"11761","title":"Senior Business Operations Manager, Actimize","company_name":"NICE","first_published":"2026-09-22T15:51:50-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;So, what’s the role all about?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026amp;nbsp;\u0026lt;/strong\u0026gt;NiCE Actimize is currently seeking an experienced and highly analytical Senior Business Operations Manager professional to help drive operational excellence, business planning, and data-informed decision-making across the NiCE Actimize sales organization.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This senior individual-contributor role will partner closely with Sales leadership and cross-functional stakeholders to support pipeline management, bookings and revenue forecasting, sales performance, territory and goal planning, budgeting, and operational execution. The Lead will translate complex business and sales data into meaningful insights, identify risks and opportunities, and develop scalable processes and tools that improve productivity, predictability, and execution.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The successful candidate will combine strong business acumen, financial and analytical capabilities, and hands-on sales operations expertise. This individual will be comfortable working with senior leaders, leading cross-functional initiatives, challenging assumptions constructively, and independently driving complex projects from analysis through implementation.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;How will you make an impact? \u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Business Planning and Performance Management\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Lead budgeting, planning, forecasting, and analytical activities supporting sales and business operations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with Sales leadership to establish and manage operating rhythms, performance reviews, and business planning processes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Analyze pipeline, bookings, revenue, sales productivity, goal attainment, and other key performance indicators.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify business trends, performance gaps, risks, and opportunities, and translate findings into clear recommendations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop executive-ready reporting and presentations that communicate business performance, key drivers, and required actions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Perform regular variance analysis against budgets, forecasts, targets, and prior-period performance.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support annual and periodic planning activities, including territory, capacity, coverage, quota, and resource planning.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Pipeline, Bookings, and Revenue Forecasting\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Drive disciplined pipeline management and forecasting processes in partnership with Sales leadership and Finance.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Evaluate pipeline quality, coverage, conversion, sales-cycle progression, and forecast accuracy.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify risks to bookings and revenue plans and recommend appropriate mitigation actions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Incorporate client delivery schedules, contractual commitments, implementation considerations, and operational changes into revenue forecasts and timelines.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Improve the consistency, accuracy, and transparency of pipeline, bookings, and revenue reporting.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Establish reporting and analytical frameworks that enable leaders to make timely, informed decisions.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Commercial and Deal Operations\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Provide operational and analytical support for complex sales opportunities, quotes, orders, pricing, and commercial structures.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Evaluate pricing structures, discounting, and deal economics to support alignment with company objectives and commercial policies.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with Sales, Finance, Legal, Professional Services, and other stakeholders to facilitate efficient deal execution.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Review complex quotes and order documentation for accuracy, completeness, and compliance with established policies.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support the interpretation and operational execution of software licensing agreements, contract terms, entitlements, extensions, and end-of-life fee calculations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify recurring deal and order issues and lead improvements that reduce cycle time, risk, and manual effort.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Systems, Data, and Reporting\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Maintain and enhance sales operations systems, reporting tools, dashboards, and data-management processes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Serve as a subject-matter expert for Salesforce, CPQ, forecasting, pipeline management, and related sales operations tools.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Define business requirements and partner with technical teams on system enhancements, automation, testing, and implementation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop and improve tools used for quoting, forecasting, product and service costing, margin analysis, and revenue and expense management.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Promote strong data quality, process compliance, and consistent use of sales systems across the organization.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build scalable reporting solutions that reduce manual work and provide stakeholders with accessible, actionable information.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Process Improvement and Cross-Functional Leadership\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Lead complex, cross-functional sales operations initiatives from problem definition through implementation and adoption.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Assess current processes, identify inefficiencies, and design scalable solutions that improve accuracy, speed, and stakeholder experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Establish clear process documentation, governance, controls, and performance measures.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with Account Executives, Sales Engineers, Customer Success, Finance, Legal, Professional Services, and Support teams to resolve complex operational issues.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Act as a trusted advisor to Sales leaders and a senior point of contact for business operations questions and escalations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide guidance, expertise, and informal mentorship to colleagues while contributing to a culture of continuous improvement and accountability.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support change-management and enablement activities associated with new systems, processes, policies, and operating models.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Have you got what it takes? \u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bachelor’s degree in Business Administration, Finance, Economics, Operations, or a related field.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Typically, 7 or more years of experience in Sales Operations, Business Operations, Revenue Operations, Finance, or a comparable analytical role.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated experience supporting a complex, global, or enterprise sales organization.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Expert Microsoft Excel skills and working knowledge of CoPilot and Claude is a must.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong understanding of pipeline management, bookings, forecasting, sales performance, budgeting, and business planning.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working with software licensing models, commercial terms, quoting, order management, and contract-related processes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Advanced analytical skills with the ability to interpret complex data, identify meaningful trends, and develop actionable recommendations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Advanced proficiency in Microsoft Excel and experience building management reports, dashboards, and financial or operational models.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong experience with Salesforce and CPQ, forecasting, or sales performance-management tools.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to lead complex initiatives independently and influence outcomes across functions without direct authority.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong business judgment, attention to detail, and commitment to data accuracy and operational discipline.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent written, verbal, and presentation skills, including the ability to communicate effectively with senior leaders.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to prioritize competing demands and operate effectively in a fast-paced, evolving environment.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;You will have an advantage if you also have:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience in a SaaS, enterprise software, financial technology, or financial crime and compliance solutions organization.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience supporting global sales teams and complex, multi-product enterprise transactions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Knowledge of ERP and financial systems such as Workday, SAP, or NetSuite.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Understanding of revenue recognition considerations related to software orders, subscriptions, licensing, and services.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with business intelligence and data-visualization tools.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience designing or improving forecasting methodologies, sales dashboards, quote tools, or operational governance.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with margin analysis, product or service costing, and deal profitability.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience leading systems implementations, process transformations, or sales operations change initiatives.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What’s in it for you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Enjoy NiCE-FLEX! \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About NiCE Actimize: \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;NiCE Actimize is the largest and broadest provider of financial crime, risk, and compliance solutions for regional and global financial institutions, as well as government regulators. Consistently ranked as number one in the space, NiCE Actimize experts apply innovative technology to protect institutions and safeguard consumers’ and investors’ assets by identifying financial crime, preventing fraud, and providing regulatory compliance.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;strong\u0026gt;About NiCE \u0026lt;/strong\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4012254101,"name":"Actimize - Sales","child_ids":[],"parent_id":4012238101}],"offices":[{"id":4005059101,"name":"USA - Hoboken, NJ","location":"USA - Hoboken, NJ","child_ids":[],"parent_id":4005091101}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://boards.eu.greenhouse.io/nice/jobs/5001167101?gh_jid=5001167101","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4533375101,"location":{"name":"USA - Atlanta, GA"},"metadata":[{"id":4778158101,"name":"Job Type","value":"Regular","value_type":"single_select"},{"id":4787631101,"name":"Hiring Manager","value":{"name":"Adrienne Lewis","email":"adrienne.lewis@nice.com","user_id":4489100101,"employee_id":"197573"},"value_type":"user"},{"id":4614529101,"name":"Category","value":"PROFESSIONAL SERVICES","value_type":"short_text"},{"id":4614545101,"name":"Job String","value":"Professional Services.Client Services Project Management.Client Services Project Manager","value_type":"short_text"},{"id":4787135101,"name":"(HRBP) Critical Role","value":"Not Applicable","value_type":"single_select"},{"id":4952164101,"name":"(HRBP) Acquisition Job","value":"Not Applicable","value_type":"single_select"},{"id":7821998101,"name":"TA Director Only – Campaign","value":null,"value_type":"yes_no"}],"id":5001167101,"updated_at":"2026-10-20T10:41:27-04:00","requisition_id":"11844","title":"Senior Client Services Project Manager","company_name":"NICE","first_published":"2026-10-20T10:41:27-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;So, what’s the role all about?\u0026lt;/strong\u0026gt;\u0026lt;br\u0026gt;The Project Manager (PM) is a customer-facing position, driving the deployment of the NiCE Evidencentral cloud-based evidence management solution. The PM leads our customers through the deployment and digital transformation process, starting at time of sale and completing at live operation. The PM works with and is supported by Solution Architects, Trainers, Support, R\u0026amp;amp;D, and Value Realization staff at appropriate stages of the project.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;How will you make an impact?\u0026lt;/strong\u0026gt;\u0026lt;br\u0026gt;• Managing multiple, parallel projects through solution delivery using formal project\u0026amp;nbsp;\u0026lt;br\u0026gt;planning techniques, including customer meetings, project plans, and action\u0026amp;nbsp;\u0026lt;br\u0026gt;trackers.\u0026lt;br\u0026gt;• Assisting the customers in understanding the decisions they need to make and their\u0026amp;nbsp;\u0026lt;br\u0026gt;responsibilities in ensuring project success\u0026lt;br\u0026gt;• Using formal project planning/management applications and tools such as GANTT\u0026amp;nbsp;\u0026lt;br\u0026gt;charts; defines and manages timelines, actions and activities; and understands the\u0026amp;nbsp;\u0026lt;br\u0026gt;critical path of a project\u0026lt;br\u0026gt;• Ensuring project documentation is completed by all parties.\u0026lt;br\u0026gt;• Providing daily direction, motivation, and support to project team.\u0026lt;br\u0026gt;• Facilitating discussion of technical aspects of solution with the customer, solution\u0026amp;nbsp;\u0026lt;br\u0026gt;architect and other stakeholders, ensuring a timely resolution of any issues or\u0026amp;nbsp;\u0026lt;br\u0026gt;unexpected events.\u0026lt;br\u0026gt;• Planning project contingencies and anticipates variations that may affect resources,\u0026amp;nbsp;\u0026lt;br\u0026gt;successful implementation, and revenue recognition.\u0026lt;br\u0026gt;• Identifying and categorizing acceptable levels of risk and potential impact of risk\u0026amp;nbsp;\u0026lt;br\u0026gt;factors.\u0026amp;nbsp;\u0026lt;br\u0026gt;• Managing customer escalations and raises issues internally to avoid or mitigate\u0026amp;nbsp;\u0026lt;br\u0026gt;customer escalations.\u0026lt;br\u0026gt;• Acting as liaison with other departments\u0026lt;br\u0026gt;• Ability to travel to client sites when needed\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;Have you got what it takes?\u0026lt;/strong\u0026gt;\u0026lt;br\u0026gt;• BS/BA degree with relevant experience in Project Management, Consulting,\u0026amp;nbsp;\u0026lt;br\u0026gt;Computer Science, Information Systems, or other applicable technical field. Or\u0026amp;nbsp;\u0026lt;br\u0026gt;relevant experience.\u0026lt;br\u0026gt;• Project Management certification (PMI preferred).\u0026lt;br\u0026gt;• Minimum 3-5 years’ experience in project planning/management for SaaS\u0026amp;nbsp;\u0026lt;br\u0026gt;deployment or other relevant technology.\u0026lt;br\u0026gt;• Understanding of Justice Information systems such as case management\u0026lt;br\u0026gt;• SaaS and Cloud systems experience.\u0026lt;br\u0026gt;• Must possess strong communication and organizational skills and be capable of\u0026amp;nbsp;\u0026lt;br\u0026gt;providing written and oral feedback in a timely manner.\u0026amp;nbsp;\u0026lt;br\u0026gt;• Excellent analytical and problem-solving skills.\u0026amp;nbsp;\u0026lt;br\u0026gt;• Process-oriented and able to meet rigorous documentation requirements.\u0026amp;nbsp;\u0026lt;br\u0026gt;• Able to partner and align with clients delivering added value in every touch point of\u0026amp;nbsp;\u0026lt;br\u0026gt;the relationship.\u0026amp;nbsp;\u0026lt;br\u0026gt;• Able to develop, drive, and contribute to a high-performance team.\u0026amp;nbsp;\u0026lt;br\u0026gt;• Manages client relationships and individual engagements with a strong focus on\u0026amp;nbsp;\u0026lt;br\u0026gt;excellence.\u0026amp;nbsp;\u0026lt;br\u0026gt;• High level of accountability at the individual level; service and support that exceeds\u0026amp;nbsp;\u0026lt;br\u0026gt;client needs.\u0026amp;nbsp;\u0026lt;br\u0026gt;• Provides recognition of employee contributions to drive individual and team\u0026amp;nbsp;\u0026lt;br\u0026gt;performance.\u0026amp;nbsp;\u0026lt;br\u0026gt;• Is self-motivated to strive for professional excellence in all aspects of work.\u0026amp;nbsp;\u0026lt;br\u0026gt;What’s in it for you?\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;br\u0026gt;Join an ever-growing, market disrupting, global company where the teams – comprised of\u0026amp;nbsp;\u0026lt;br\u0026gt;the best of the best – work in a fast-paced, collaborative, and creative environment! As the\u0026amp;nbsp;\u0026lt;br\u0026gt;market leader, every day at NiCE is a chance to learn and grow, and there are endless\u0026amp;nbsp;\u0026lt;br\u0026gt;internal career opportunities across multiple roles, disciplines, domains, and locations. If\u0026amp;nbsp;\u0026lt;br\u0026gt;you are passionate, innovative, and excited to constantly raise the bar, you may just be our\u0026amp;nbsp;\u0026lt;br\u0026gt;next NiCEr!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;strong\u0026gt;About NiCE \u0026lt;/strong\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4012316101,"name":"VM, Public Safety","child_ids":[],"parent_id":4012246101}],"offices":[{"id":4005055101,"name":"USA - Atlanta, GA","location":"USA - Atlanta, GA","child_ids":[],"parent_id":4005091101}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://boards.eu.greenhouse.io/nice/jobs/5015570101?gh_jid=5015570101","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4541606101,"location":{"name":"India - Pune"},"metadata":[{"id":4778158101,"name":"Job Type","value":"Regular","value_type":"single_select"},{"id":4787631101,"name":"Hiring Manager","value":{"name":"Dheerendra Kumar","email":"dheerendra.kumar@niceactimize.com","user_id":4104008101,"employee_id":"99824"},"value_type":"user"},{"id":4614529101,"name":"Category","value":"PROFESSIONAL SERVICES","value_type":"short_text"},{"id":4614545101,"name":"Job String","value":"Professional Services.Professional Services.Professional Services Engineer","value_type":"short_text"},{"id":4787135101,"name":"(HRBP) Critical Role","value":"Not Applicable","value_type":"single_select"},{"id":4952164101,"name":"(HRBP) Acquisition Job","value":"Not Applicable","value_type":"single_select"},{"id":7821998101,"name":"TA Director Only – Campaign","value":false,"value_type":"yes_no"}],"id":5015570101,"updated_at":"2026-10-30T02:44:06-04:00","requisition_id":"11936","title":"Senior Client Services Project Manager, Actimize (BFSI, PMP)","company_name":"NICE","first_published":"2026-10-29T04:07:46-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;u\u0026gt;So, what’s the role all about?\u0026lt;/u\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Senior Client Services Project Manager is a trusted advisor to NICE’s customers and will provide both proactive and reactive post-implementation support ensuring alignment with the Customer’s priorities and NICE’s business objectives. The PM is responsible for maintaining a strategic relationship across all client business units influencing tactical activities to drive service excellence for designated accounts. The PM is required to be a subject matter expert in the NICE Solutions deployed at their designated clients and ensure maximum value is achieved from the NICE solution. You will be the primary interface between the Customers and NICE’s support organizations while managing critical issues, problems and requests related to escalations and missed expectations.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;u\u0026gt;How will you make an impact?\u0026lt;/u\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Overall responsibility throughout the project lifecycle including Initiation, Data Acquisition, Configuration, Data Validation, UAT, Tuning and Deployment phases.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage all project tasks including schedules, budgets, and resources, to ensure that quality solutions are delivered within time and cost constraints.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Establish relationships and effectively communicate with key members of client team including business users and management personnel.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Prepare project status reports and presentations to keep management, customers and others informed of the project status and issues.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop, implement and maintain standard practices for client implementations aligned with the PMs operating model\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Communicate and advocate customer requirements and concerns to product management team, R\u0026amp;amp;D and other internal stakeholders\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Create \u0026amp;amp; manage project plans. Define project schedules, allocate resources and monitor progress.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Get involved in project at high level for functional and technical aspects.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Co-ordination of multiple projects amongst different internal teams and stake holders.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Align project objectives with company goals, and make sure project team is clear on objective\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Plan for project contingencies and anticipate variations that may affect resources, successful implementation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Follow the company Code of Ethics, procedures always.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;u\u0026gt;Have you got what it takes?\u0026lt;/u\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Overall, minimum 5-10 years of IT Industry experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Computers / IT / Electronics bachelor’s or master’s degree (or equivalent) in business administration or related field\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Strong working knowledge of Project Management Tools like MPP, JIRA, Confluence, Power BI etc.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exceptional skills in leadership, time management, facilitation, and organization\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in managing stakeholders.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Working knowledge of Banking and Finance Domain is the must.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Outstanding knowledge of change management principles and performance evaluation processes\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;PMP or Prince2 certification\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven experience managing several major projects involving diverse operations and technology groups. Client-facing skills.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong problem-solving skills,\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent English writing \u0026amp;amp; speaking communication skills.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven ability to negotiate and influence business decisions and directions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent organizational, customer service and people skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to meet deadlines.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Preferred skills and qualifications\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Working in second shift\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Techno functional background would be an added advantage.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;u\u0026gt;What’s in it for you?\u0026lt;/u\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;u\u0026gt;Enjoy NiCE-FLEX!\u0026lt;/u\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;Requisition ID: 11936\u0026lt;/strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;Reporting into:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;Group Manager \u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;Role Type:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;Individual Contributor\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;strong\u0026gt;About NiCE \u0026lt;/strong\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4023801101,"name":"Actimize - Services - International","child_ids":[],"parent_id":4012238101}],"offices":[{"id":4005086101,"name":"India - Pune","location":"India - Pune","child_ids":[],"parent_id":4005049101}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://boards.eu.greenhouse.io/nice/jobs/4998437101?gh_jid=4998437101","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4532188101,"location":{"name":"United Kingdom - Remote"},"metadata":[{"id":4778158101,"name":"Job Type","value":"Regular","value_type":"single_select"},{"id":4787631101,"name":"Hiring Manager","value":{"name":"Anton Matsiuk","email":"anton.matsiuk@nice.com","user_id":4488594101,"employee_id":"197007"},"value_type":"user"},{"id":4614529101,"name":"Category","value":"PROFESSIONAL SERVICES","value_type":"short_text"},{"id":4614545101,"name":"Job String","value":"Cloud Operations.Cloud Database.Cloud Database Engineer","value_type":"short_text"},{"id":4787135101,"name":"(HRBP) Critical Role","value":"Not Applicable","value_type":"single_select"},{"id":4952164101,"name":"(HRBP) Acquisition Job","value":"Not Applicable","value_type":"single_select"},{"id":7821998101,"name":"TA Director Only – Campaign","value":false,"value_type":"yes_no"}],"id":4998437101,"updated_at":"2026-10-21T07:09:44-04:00","requisition_id":"11823","title":"Senior Cloud Operations Engineer ","company_name":"NICE","first_published":"2026-10-07T06:12:23-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;So, what’s the role all about?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are seeking a highly skilled\u0026amp;nbsp;\u0026lt;strong\u0026gt;Cloud Operations Engineer\u0026lt;/strong\u0026gt;\u0026amp;nbsp;to join our team. The ideal candidate will possess deep technical expertise in Linux systems, AWS cloud infrastructure, container orchestration platforms, and database administration.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you will be responsible for designing, implementing, operating, and optimizing complex cloud environments on AWS. You will manage containerized workloads running on Amazon EKS and ECS, maintain production-grade Linux systems and databases, and contribute to the reliability, scalability, and security of our cloud platforms.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This is an excellent opportunity to join a collaborative, engineering-driven organization where technical excellence, innovation, and continuous improvement are highly valued.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;How will you make an impact?\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Design, implement, and operate scalable, secure, and highly available AWS cloud infrastructure leveraging services such as EC2, EKS, ECS, RDS, S3, VPC, Lambda, and IAM.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive the reliability and performance of containerized applications by managing Amazon EKS and ECS environments, including cluster operations, networking, scaling, and troubleshooting.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensure the stability, security, and efficiency of production Linux environments through system administration, performance tuning, storage management, networking, and incident resolution.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain and optimize relational databases (PostgreSQL, MySQL, Aurora) and NoSQL platforms (DynamoDB, Redis), ensuring high availability, performance, and disaster recovery readiness.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strengthen the organization\u0026#39;s cloud security posture through effective management of IAM, network security controls, secrets management, and compliance best practices.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Enhance platform observability and operational excellence by implementing and improving monitoring, logging, alerting, and performance analytics using CloudWatch, Prometheus, and Grafana.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Take ownership of production incidents by participating in on-call rotations, leading troubleshooting efforts, performing root cause analysis, and driving continuous improvement initiatives.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner closely with software engineering, DevOps, and platform teams to improve deployment processes, application reliability, and operational efficiency.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify and implement cloud cost optimization opportunities through resource right-sizing, capacity planning, automation, and governance best practices.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Have you got what it takes?\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;4–5 years in a cloud operation, infrastructure engineering, or SRE role with a strong hands-on technical focus\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;AWS Services\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Deep hands-on experience with core AWS services: EC2, EKS, ECS, RDS/Aurora, S3, VPC, IAM, Lambda, CloudWatch, Route 53, and ALB/NLB\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven ability to design and troubleshoot complex AWS networking topologies (VPCs, subnets, transit gateways, security groups)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Solid understanding of AWS IAM — roles, policies, permission boundaries, and cross-account access\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Container Orchestration\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Hands-on production experience managing workloads on Amazon EKS and ECS — cluster lifecycle, node group management, networking (CNI, service mesh basics), and autoscaling\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong Docker fundamentals: image builds, registries (ECR), multi-stage builds, and container security\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Linux\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Strong Linux administration skills: Bash/Python scripting, process and memory management, filesystem and storage operations, kernel parameters, and network diagnostics\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience managing and hardening Linux servers in production environments (RHEL, Ubuntu, or Amazon Linux)\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Infrastructure as Code \u0026amp;amp; Configuration Management\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Proficient in Terraform — module design, state management, remote backends, and workspace strategies\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hands-on experience with Puppet for configuration management, node classification, and enforcing system state at scale\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Databases\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Hands-on experience with relational databases: PostgreSQL, MySQL, or AWS RDS/Aurora — schema management, query optimisation, replication, backups, and failover\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with NoSQL databases: DynamoDB, Redis, or MongoDB — data modelling, performance tuning, and operational monitoring\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;General\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with CI/CD pipelines (GitHub Actions, Jenkins, or AWS CodePipeline)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with observability tooling: CloudWatch, Datadog, Prometheus, or Grafana\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Education Level: Bachelor’s in computer science/IT preferred (or any engineering field considered) or equivalent.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Certifications: AWS Certified DevOps Engineer, Certified Kubernetes Administrator (CKA), or similar certifications.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to work effectively with distributed team\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Must be detail oriented, task driven, and have excellent communication skills. Customer service focus is key.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to work effectively with staff, peers, and others in and outside the organization to accomplish goals, objectives and to identify and resolve problems\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What’s in it for you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Enjoy NICE-FLEX!\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Req ID: 11293\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Reporting to: Director, Cloud Operations CXone, EMEA\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Role type: Individual contributor\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;#LI-Remote\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;strong\u0026gt;About NiCE \u0026lt;/strong\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4060229101,"name":"CX - Platform Operations","child_ids":[],"parent_id":4058412101}],"offices":[{"id":4005182101,"name":"United Kingdom - Remote","location":"United Kingdom - Remote","child_ids":[],"parent_id":4005102101}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://boards.eu.greenhouse.io/nice/jobs/4989601101?gh_jid=4989601101","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4529367101,"location":{"name":"United Kingdom - Remote"},"metadata":[{"id":4778158101,"name":"Job Type","value":"Regular","value_type":"single_select"},{"id":4787631101,"name":"Hiring Manager","value":{"name":"Dusty Jones","email":"dusty.jones@niceincontact.com","user_id":4109485101,"employee_id":"108931"},"value_type":"user"},{"id":4614529101,"name":"Category","value":"CLOUD OPERATIONS","value_type":"short_text"},{"id":4614545101,"name":"Job String","value":"Cloud Operations.Cloud Database.Cloud Database Engineer","value_type":"short_text"},{"id":4787135101,"name":"(HRBP) Critical Role","value":"Not Applicable","value_type":"single_select"},{"id":4952164101,"name":"(HRBP) Acquisition Job","value":"Not Applicable","value_type":"single_select"},{"id":7821998101,"name":"TA Director Only – Campaign","value":null,"value_type":"yes_no"}],"id":4989601101,"updated_at":"2026-10-08T01:19:39-04:00","requisition_id":"11795","title":"Senior Cloud Operations Engineer - Night shift 10PM to 6AM","company_name":"NICE","first_published":"2026-10-07T06:28:10-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h3\u0026gt;Full Stack Cloud Operations Engineer\u0026amp;nbsp;\u0026lt;/h3\u0026gt;\n\u0026lt;h4\u0026gt;Night shift 10 PM to 6 AM\u0026lt;/h4\u0026gt;\n\u0026lt;p\u0026gt;At NICE, we don\u0026#39;t limit our challenges. We challenge our limits. Always. We\u0026#39;re ambitious. We\u0026#39;re game changers. And we play to win. We set the highest standards and execute beyond them. And if you\u0026#39;re like us, we can offer you the ultimate career opportunity that will light a fire within you.\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;So, what\u0026#39;s the role all about?\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;As a Full Stack Cloud Operations Engineer, you will play a critical role in ensuring the security, reliability, availability, and performance of NICE\u0026#39;s cloud and datacenter infrastructure. Working across Windows, Linux, AWS, VMware, and physical compute environments, you will support business-critical production systems that power our global operations.You will proactively monitor infrastructure, resolve incidents, optimize system performance, and contribute to the continuous improvement of operational processes. This role offers the opportunity to work across modern cloud technologies and enterprise-scale infrastructure while helping maintain a secure and highly available environment.How will you make an impact?\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Maintain, monitor, and support a production infrastructure environment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Administration of AWS environment and resources\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Supports multiple systems or applications of medium to high complexity\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Follows defined procedures to monitor systems and resolve issues\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Analyzes and reports on operational metrics to understand performance and ensure success in process improvements\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage DNS, FTP, IIS, and Application environments\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Participate in an On-Call rotation\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Communicates events to stakeholders, teams, and leadership\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work with cabling, racking, and other tasks in Physical Data Centers (Some Travel May Be Required)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Create user accounts in IAM and other user management resources\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Updating Production Server Resources and Sizing\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support and troubleshooting in medium to complex technical issues\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Follow the company Code of Ethics and CXone policies and procedures at all times\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;Have you got what it takes?\u0026lt;/h3\u0026gt;\n\u0026lt;h4\u0026gt;Required Qualifications \u0026amp;amp; Experience\u0026lt;/h4\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;5+ years working in a large production infrastructure\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;5+ years in Windows Server Administration in a Production Environment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;5+ years configuring server hardware and OS\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience managing and hardening Linux servers in production environments (RHEL, Ubuntu, or Amazon Linux)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience successfully working in fast-paced production environments with rapidly changing priorities and timelines\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Microsoft and Linux OS Patching\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong Knowledge of Windows Domains, Active Directory and DNS\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working with Change Management\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;You will have an advantage if you also have:\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience working in a PCI / Cyber Essentials compliant environment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;AWS EKS and ECS Experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience maintaining relational databases\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working with Chef, Ansible or Puppet\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working with SAN or NAS\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working with Okta\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working with Hardware Replacements/Vendor Work\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience managing Cisco UCS\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience monitoring and maintaining AWS environments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working with PowerShell and other scripting languages\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;What\u0026#39;s in it for you?\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;Join an industry-leading, global technology organization where innovation, cloud transformation, and operational excellence are at the heart of everything we do. You\u0026#39;ll collaborate with talented professionals across multiple disciplines while gaining exposure to enterprise-scale cloud and infrastructure technologies.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At NICE, you\u0026#39;ll have opportunities to grow your career, develop new technical skills, and contribute to mission-critical platforms that serve thousands of organizations worldwide. If you\u0026#39;re passionate about cloud infrastructure, automation, and operational excellence, we\u0026#39;d love to hear from you.\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;About NICE\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime, and ensure public safety. Every day, NICE software manages more than 120 million customer interactions and monitors over 3 billion financial transactions.\u0026lt;/em\u0026gt;\u0026lt;span class=\u0026quot;___xxxjie0 f1w7gpdv f1gqqdtu\u0026quot; data-wra=\u0026quot;1\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Known as an innovation powerhouse that excels in AI, cloud, and digital technologies, NICE is consistently recognized as a market leader, with more than 8,500 employees across 30+ countries worldwide.\u0026lt;/em\u0026gt;\u0026lt;span class=\u0026quot;___xxxjie0 f1w7gpdv f1gqqdtu\u0026quot; data-wra=\u0026quot;1\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NICE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation, or any other category protected by law.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Requisition ID: 11795\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;Reporting into: Director, Cloud Systems Engineering\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Role Type:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;Individual Contributor\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;strong\u0026gt;About NiCE \u0026lt;/strong\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4058412101,"name":"CX Product and Technology, Mgmt","child_ids":[4060229101,4053783101,4085757101,4085758101,4085759101],"parent_id":null}],"offices":[{"id":4005082101,"name":"United Kingdom - London","location":"United Kingdom - London","child_ids":[],"parent_id":4005102101}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://boards.eu.greenhouse.io/nice/jobs/4996424101?gh_jid=4996424101","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4531327101,"location":{"name":"USA - Remote"},"metadata":[{"id":4778158101,"name":"Job Type","value":"Regular","value_type":"single_select"},{"id":4787631101,"name":"Hiring Manager","value":{"name":"Joe Pellicano","email":"joseph.pellicano@nice.com","user_id":4488373101,"employee_id":"197052"},"value_type":"user"},{"id":4614529101,"name":"Category","value":"SALES","value_type":"short_text"},{"id":4614545101,"name":"Job String","value":"Product Management.Product Customer Success.Product Customer Success","value_type":"short_text"},{"id":4787135101,"name":"(HRBP) Critical Role","value":"Not Applicable","value_type":"single_select"},{"id":4952164101,"name":"(HRBP) Acquisition Job","value":"Cognigy / Agentic AI","value_type":"single_select"},{"id":7821998101,"name":"TA Director Only – Campaign","value":null,"value_type":"yes_no"}],"id":4996424101,"updated_at":"2026-10-02T08:55:40-04:00","requisition_id":"11811","title":"Senior Customer Success Manager","company_name":"NICE","first_published":"2026-10-02T08:55:40-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;So, what’s the role all about?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Customer Success Manager is required to ensure Cognigy’s customers feel they are supported and guided through their journey with implementing Cognigy’s products and to ensure their expected outcomes are delivered with further expansion also achieved. The role serves the Director Customer Success to maintain a balanced portfolio across the CS team, and the wider company is served to streamline communication externally.​\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;How will you make an impact? \u0026lt;/strong\u0026gt;\u0026amp;nbsp;\u0026lt;strong\u0026gt;\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Leverage your extensive experience with enterprise software solutions to guide customers in strategically utilizing Cognigy\u0026#39;s technology, thereby enhancing the value of their investment through innovative AI use cases.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Expertly identify customer needs through structured discovery processes and ensure the timely coordination and implementation of solutions.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide authoritative assessments and advice on our solutions, engaging in detailed technical discussions to elucidate the impact and value of technical features.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A master in the art of high-level dialogue as you engage directly with enterprise executives, articulating the strategic business value of our solutions and influencing top-tier decision-makers to drive transformational change within their organizations.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Define and track customer success metrics, using data to inform strategies and report on the value delivered to the customer and the business.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Design and implement effective customer retention strategies, including regular executive business reviews and customized engagement plans to minimize churn.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Craft compelling sales proposals for products and services, strategically aligning them with customer goals and negotiating terms that benefit both the customer and our company.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Encourage and facilitate the development of customer advocates through case studies, testimonials, and referrals, contributing to the company\u0026#39;s market reputation and growth.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work in close synergy with sales and technical teams to drive customer loyalty and satisfaction, ensuring a cohesive approach to long-term customer success.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Have you got what it takes? \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;At least 5 years of experience in the software industry as a Customer Success Manager, with a proven track record of driving measurable business outcomes for customers, such as increased retention rates and product adoption.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;CCaaS, AI or conversational AI a MUST. \u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A deep understanding of what constitutes strategic business value in the software industry, including familiarity with industry benchmarks and the ability to guide customers in setting and achieving ROI-driven objectives\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exceptional communication skills, both written and oral, with the ability to articulate complex solutions clearly to customers. Must be adept at building rapport and fostering collaborative relationships.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Empathetic to customer needs with the ability to employ a user-centric approach to ensure seamless customer experience.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;An analytical and structured approach to problem-solving, with experience using CRM platforms, Customer Success tools and data analysis software to prioritize and track value-driving activities.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Openness to travel up to 20% of the time within he USA\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A robust understanding of business and IT processes, particularly SaaS models, with a keen eye for identifying opportunities for process optimization.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A personal alignment with our company’s values and culture, contributing positively to our work environment.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Motivated individual with a genuine interest in AI technology who is passionate about seeing AI used to generate business outcomes.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What’s in it for you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About \u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;Cognigy\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;NiCE Cognigy delivers AI that works—fast, human, and enterprise-ready. As the leading AI-first CX platform built for real-world scale, we combine Generative and Conversational AI through orchestration, tools, and enterprise systems to power Agentic AI. Backed by global CX leader NiCE, we empower brands with AI Agents that redefine customer experiences and achieve measurable ROI—instantly, across every channel and in 100+ languages.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Requisition ID: 11581\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;Reporting into: Team Lead, CSM\u0026lt;/strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;Role Type: \u0026lt;/strong\u0026gt;Individual Contributor\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;strong\u0026gt;About NiCE \u0026lt;/strong\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4053783101,"name":"CX - Agentic Experience Automation","child_ids":[],"parent_id":4058412101}],"offices":[{"id":4005168101,"name":"USA - Remote","location":"USA - Remote","child_ids":[],"parent_id":4005091101}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://boards.eu.greenhouse.io/nice/jobs/4964087101?gh_jid=4964087101","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4517248101,"location":{"name":"India - Pune"},"metadata":[{"id":4778158101,"name":"Job Type","value":"Regular","value_type":"single_select"},{"id":4787631101,"name":"Hiring Manager","value":{"name":"Shatanik Walimbe","email":"shatanik.walimbe@niceactimize.com","user_id":4142067101,"employee_id":"167881"},"value_type":"user"},{"id":4614529101,"name":"Category","value":"R\u0026D","value_type":"short_text"},{"id":4614545101,"name":"Job String","value":"R\u0026D.Data Science.Data Scientist","value_type":"short_text"},{"id":4787135101,"name":"(HRBP) Critical Role","value":"Not Applicable","value_type":"single_select"},{"id":4952164101,"name":"(HRBP) Acquisition Job","value":"Not Applicable","value_type":"single_select"},{"id":7821998101,"name":"TA Director Only – Campaign","value":false,"value_type":"yes_no"}],"id":4964087101,"updated_at":"2026-10-15T03:51:12-04:00","requisition_id":"11670","title":"Senior Data Scientist, Actimize","company_name":"NICE","first_published":"2026-10-15T03:51:02-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;So What’s the role all about?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are looking for talented and motivated Data Scientists who are passionate about solving complex fraud‑related problems using advanced analytics and machine learning. You are someone who thrives on exploring large datasets, uncovering hidden patterns, and building predictive models that make a real business impact. You enjoy collaborating with cross‑functional teams, experimenting with new techniques, and delivering scalable analytical solutions.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;If you love transforming raw data into actionable insights and want to be part of a high‑performing analytics team at NICE Actimize, this role is for you.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;How will you make an impact?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You will join a dynamic team of highly skilled Data Scientists and Fraud Analytics experts working on cutting‑edge analytical solutions. In this role, you will:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Work with large, complex datasets to analyze fraud cases and identify inconsistencies.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build, validate, and optimize machine learning models for fraud detection and prevention.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Research data patterns to predict fraudulent transactions and improve model performance.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Enhance existing models using advanced computational algorithms and techniques.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop compelling visualizations that help stakeholders understand trends and insights.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with business teams, engineers, and stakeholders to deliver scalable analytical solutions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive continuous improvement by staying updated with the latest advancements in Data Science and ML.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Communicate analytical findings clearly to both technical and non‑technical audiences.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Participate in critical discussions, advocate technical solutions, and support model deployment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contribute to innovation forums and knowledge‑sharing initiatives across NICE.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Have you got what it takes?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;4 to 8 years of relevant Data Science experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong analytical, problem‑solving, and communication skills.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to explain complex analytical concepts to non‑technical stakeholders.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working in agile, multi‑disciplinary teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Self‑driven, collaborative, and committed to delivering high‑quality outcomes.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications \u0026amp;amp; Skills\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Core Skills\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Advanced degree in Statistics, Mathematics, Computer Science, Engineering, or related fields.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong knowledge of statistical techniques (regression, feature selection, time series, etc.).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficiency in SQL and Excel.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong programming skills in Python (3.7+).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hands‑on experience with ML techniques (clustering, decision trees, boosting, etc.).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience developing and deploying classification and regression models at enterprise scale.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Understanding of logistic regression and regularization techniques.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with ML‑Ops frameworks or containerized environments (Kubernetes is a plus).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience troubleshooting production data and deployed models.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exposure to cloud platforms (AWS, Azure preferred).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with visualization and presenting insights clearly.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Additional Desired Qualifications\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience in fraud analytics, financial crime, or risk management models.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Knowledge of financial systems and data standards.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with containerized model development using Kubernetes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exposure to banking or financial services domain.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What’s in it for you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Enjoy NiCE-FLEX!\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Requisition Details\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Requisition ID:\u0026lt;/strong\u0026gt; 11670\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Reporting into:\u0026lt;/strong\u0026gt; Tech Manager, Actimize\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Role Type:\u0026lt;/strong\u0026gt; Individual Contributor\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;strong\u0026gt;About NiCE \u0026lt;/strong\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4023801101,"name":"Actimize - Services - International","child_ids":[],"parent_id":4012238101}],"offices":[{"id":4005086101,"name":"India - Pune","location":"India - Pune","child_ids":[],"parent_id":4005049101}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://boards.eu.greenhouse.io/nice/jobs/4887612101?gh_jid=4887612101","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4482010101,"location":{"name":"United Kingdom - Remote"},"metadata":[{"id":4778158101,"name":"Job Type","value":"Regular","value_type":"single_select"},{"id":4787631101,"name":"Hiring Manager","value":{"name":"Rohith Krishnappa","email":"rohith.krishnappa@nice.com","user_id":4470213101,"employee_id":"195971"},"value_type":"user"},{"id":4614529101,"name":"Category","value":"PROFESSIONAL SERVICES","value_type":"short_text"},{"id":4614545101,"name":"Job String","value":"R\u0026D.Software Engineering.DevOps Engineer","value_type":"short_text"},{"id":4787135101,"name":"(HRBP) Critical Role","value":"Not Applicable","value_type":"single_select"},{"id":4952164101,"name":"(HRBP) Acquisition Job","value":"Not Applicable","value_type":"single_select"},{"id":7821998101,"name":"TA Director Only – Campaign","value":false,"value_type":"yes_no"}],"id":4887612101,"updated_at":"2026-10-22T04:41:47-04:00","requisition_id":"11153","title":"Senior DevOps Engineer- Night Shift(10:00 PM - 6:00 AM)","company_name":"NICE","first_published":"2026-06-16T05:42:58-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;At NICE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;So, what’s the role all about?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The DevOps Engineer is a hybrid, senior-level role sitting at the intersection of operational reliability and software delivery automation. You will function as an integrated part of a cross-functional engineering team, combining the proactive service management mindset of an Application Operations Engineer with the automation-first philosophy of a DevOps practitioner.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You will be responsible for keeping production environments healthy and performant, while simultaneously designing and maintaining the CI/CD pipelines, infrastructure-as-code frameworks, and tooling that enable rapid, high-quality software delivery. You are the connective tissue between engineering, platform, and operations — someone who is equally comfortable in an incident bridge call and a sprint planning meeting.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;How will you make an impact? \u0026lt;/strong\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;DevOps \u0026amp;amp; Automation\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Design, build, and maintain continuous integration and continuous delivery (CI/CD) pipelines for rapid, quality-assured deployment of software deliverables.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build and manage Infrastructure as Code (IaC) using tools such as CloudFormation, Ansible, Terraform, Chef, or Puppet.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage day-to-day operations of release pipelines, build tools, artifact repositories, and source control systems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Coordinate build and release activities with engineering, QA, product, and other stakeholders across the organisation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify, research, and prototype new technologies and practices to continuously improve DevOps processes and team efficiency.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain and upgrade DevOps systems in both production and non-production environments on an ongoing basis.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;Cloud \u0026amp;amp; Application Operations\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Proactively monitor infrastructure and application health — including CPU, memory, file systems, databases, batch jobs, and network performance — and respond swiftly to anomalies.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify and resolve operational issues including infrastructure failures, batch processing errors, network disruptions, and client data feed problems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Troubleshoot and respond to production downtime, performance degradation, and security-related incidents in a timely, structured manner.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Perform end-to-end operational duties covering application server health, service availability, and platform integrity in accordance with documented processes and runbooks.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Review and manage client service request tickets in adherence to defined SLAs, ensuring accountability and timely resolution.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide on-call off-hour support as part of a structured rotation, including during non-prime and weekend shift windows as required.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;Documentation, Communication \u0026amp;amp; Governance\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Maintain complete and accurate operational documentation including incident tracking, change logs, and runbooks.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Produce metric reports and regular productivity/status updates for internal stakeholders and management.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Communicate proactively and clearly — both written and verbal — with internal teams, leadership, and customers on a daily basis.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Liaise with management to share feedback on existing and new processes, methodologies, best practices, and technology changes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work efficiently under pressure to meet tight deadlines while maintaining the professionalism, accuracy, and consistency expected in a high-availability environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrate a high level of individual accountability and deliver service and support that consistently exceeds client expectations.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Have you got what it takes? \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;Education \u0026amp;amp; Experience\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Bachelor\u0026#39;s degree in Computer Science, Information Technology, Business Information Systems, or a related field (or equivalent practical experience).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;2+ years of combined experience in application/production support, cloud operations, and/or software DevOps engineering in a high-availability SLA environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated experience working as a contributor on a software engineering or platform team.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Technical Skills – Required\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Strong proficiency with Linux and Unix environments; working knowledge of Windows Server administration.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience writing scripting languages — Python, PowerShell, and/or Perl — for automation, monitoring, and tooling.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with distributed source control systems, preferably GitHub or BitBucket.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Solid understanding of application server technologies including Tomcat and SSH-based remote management.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Database experience with one or more of: SQL Server, Oracle, or MySQL — including querying, performance tuning, backup/restore, and lifecycle management.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with application debugging, performance analysis, and scalability assessment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with standard application security compliance and best practices.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Knowledge of fault detection, RCA (Root Cause Analysis), and structured resolution processes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with Amazon Web Services (AWS) — core services for compute, storage, networking, and monitoring.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Technical Skills – Deep Knowledge in at Least One of:\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Database Administration: Structured and/or unstructured, indexing, performance tuning, backup/restore, data lifecycle management, scaling.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Layer 2/3 Networking: DNS, SSL/TLS, Load Balancing, IPv4 subnetting, firewalling, and CDN configuration.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Operating Systems \u0026amp;amp; Virtualisation: Linux/Windows, containers, orchestration (Kubernetes), storage types and performance, monitoring, and capacity planning.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;VoIP Administration: Signalling, encoding/decoding, protocols including SIP, RTP, Media Gateway, security, border controllers, and QoS.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;You will have an advantage if you also have:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with CI/CD automation tools such as Jenkins, CircleCI, Bamboo, or TFS Build.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with release pipeline tooling — Concourse, Thoughtworks Go, Octopus Deploy, ElectricFlow, or XebiaLabs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with Docker containers, microservices architecture, and container orchestration (Kubernetes).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with infrastructure automation tools: Ansible, Chef, Puppet, or AWS CloudFormation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with Artifactory or similar artifact repository management.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;NICE product knowledge and/or implementation or support experience with NICE CXone or related platforms.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Knowledge of ETL processes and data pipeline management.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Call centre or telecoms industry experience.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What’s in it for you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Learn more about the \u0026lt;u\u0026gt;Benefits at NICE \u0026lt;/u\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join an ever-growing, market-disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;About NICE\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NICE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Known as an innovation powerhouse that excels in AI, cloud and digital, NICE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NICE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to\u0026amp;nbsp;race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation, or any other category protected by law.\u0026lt;/em\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Requisition ID: 11153\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;Reporting into:\u0026amp;nbsp;\u0026lt;em\u0026gt;Director, Cloud Operations CXone, EMEA\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Role Type: \u0026lt;/strong\u0026gt;Individual Contributor\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;strong\u0026gt;About NiCE \u0026lt;/strong\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4060229101,"name":"CX - Platform Operations","child_ids":[],"parent_id":4058412101}],"offices":[{"id":4005182101,"name":"United Kingdom - Remote","location":"United Kingdom - Remote","child_ids":[],"parent_id":4005102101}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://boards.eu.greenhouse.io/nice/jobs/4981944101?gh_jid=4981944101","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4524781101,"location":{"name":"USA - Remote"},"metadata":[{"id":4778158101,"name":"Job Type","value":"Regular","value_type":"single_select"},{"id":4787631101,"name":"Hiring Manager","value":{"name":"Praveen Debur","email":"praveen.debur@nice.com","user_id":4414292101,"employee_id":"192337"},"value_type":"user"},{"id":4614529101,"name":"Category","value":"SALES","value_type":"short_text"},{"id":4614545101,"name":"Job String","value":"Sales.Partner Sales.Partner Sales Mgmt","value_type":"short_text"},{"id":4787135101,"name":"(HRBP) Critical Role","value":"Not Applicable","value_type":"single_select"},{"id":4952164101,"name":"(HRBP) Acquisition Job","value":"Not Applicable","value_type":"single_select"},{"id":7821998101,"name":"TA Director Only – Campaign","value":false,"value_type":"yes_no"}],"id":4981944101,"updated_at":"2026-09-22T15:52:29-04:00","requisition_id":"11759","title":"Senior Director, Partner Sales, Actimize","company_name":"NICE","first_published":"2026-09-22T15:52:29-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;So, what’s the role all about?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The \u0026lt;strong\u0026gt;Partner Sales Sr. Director\u0026lt;/strong\u0026gt; is responsible for developing and executing the company’s global partner strategy. The position reports to the VP of Global Sales and is a direct manager to regional Partner Sales Managers who reports to him/her. Key measurements of success will be indirect sales bookings, new logo acquisition, partner-generated leads, new partners recruitment per company strategy, certification, and quality.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;How will you make an impact? \u0026lt;/strong\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The role will oversee the end-to-end partnership including all types of partners (resellers, SI, consulting…) relationships, building the Actimize offering to partners, marketing/GTM approach and general thought leadership. There are three key components of this role:\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Business Partner Program\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Develop and manage the Business Partner Program Globally.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work across functional teams such as, marketing, product, professional services, and sales, to identify, recruit and enable partners to support the go to market plan.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide operational support, partner marketing and lead management through business partners.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Reseller \u0026amp;amp; Implementation Partners\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Align with the regional sales and indirect sales of NiCE Actimize solutions through local reseller partners in the various regions\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strategize, plan and execute joint marketing campaigns with global and local reseller partners.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify and structure proposals for recruiting solution resellers\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Strategic Alliances\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Alliance management of a select number of strategic Global partners.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build innovative new partnering models.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Have you got what it takes? \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;12-15+ years of Partner Sales experience from companies.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated success recruiting, developing, and selling technology solutions through partners/SI alliances for at least five years on a global level.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated success in managing partners program of a technology company.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated success with formulating and executing Go To Market strategies in global and local regions\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Direct/field sales experiences in financial solutions\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working with senior leaders, establishing credibility, and building trust\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experiences in working with people across diverse geographies/cultures.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to work through ambiguity and be focused on the business objectives.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent presentation and communication skills are required.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Must be willing to travel.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What’s in it for you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join an ever-growing, market-disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About NiCE Actimize: \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;NiCE Actimize is the largest and broadest provider of financial crime, risk, and compliance solutions for regional and global financial institutions, as well as government regulators. Consistently ranked as number one in the space, NiCE Actimize experts apply innovative technology to protect institutions and safeguard consumers’ and investors’ assets by identifying financial crime, preventing fraud, and providing regulatory compliance.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;strong\u0026gt;About NiCE \u0026lt;/strong\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4012254101,"name":"Actimize - Sales","child_ids":[],"parent_id":4012238101}],"offices":[{"id":4005168101,"name":"USA - Remote","location":"USA - Remote","child_ids":[],"parent_id":4005091101}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://boards.eu.greenhouse.io/nice/jobs/4990038101?gh_jid=4990038101","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4522882101,"location":{"name":"USA - Richardson, TX"},"metadata":[{"id":4778158101,"name":"Job Type","value":"Regular","value_type":"single_select"},{"id":4787631101,"name":"Hiring Manager","value":{"name":"Nitin Sharma","email":"nitin.sharma@nice.com","user_id":4500262101,"employee_id":"198089"},"value_type":"user"},{"id":4614529101,"name":"Category","value":"MARKETING","value_type":"short_text"},{"id":4614545101,"name":"Job String","value":"Marketing.Marketing.Marketing Manager","value_type":"short_text"},{"id":4787135101,"name":"(HRBP) Critical Role","value":"Not Applicable","value_type":"single_select"},{"id":4952164101,"name":"(HRBP) Acquisition Job","value":"Not Applicable","value_type":"single_select"},{"id":7821998101,"name":"TA Director Only – Campaign","value":null,"value_type":"yes_no"}],"id":4990038101,"updated_at":"2026-10-29T17:17:02-04:00","requisition_id":"11733","title":"Senior Field Marketing Manager","company_name":"NICE","first_published":"2026-09-29T15:33:49-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;We are looking for an experienced \u0026lt;strong\u0026gt;Senior\u0026lt;/strong\u0026gt; \u0026lt;strong\u0026gt;Field Marketing Manager\u0026lt;/strong\u0026gt;\u0026amp;nbsp;to drive regional demand generation, pipeline growth, and revenue impact through integrated field and account-based marketing programs. This is a senior, hands-on role requiring deep collaboration with sales, strong program ownership, and a proven ability to translate corporate marketing strategy into high-impact regional execution.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The ideal candidate brings\u0026amp;nbsp;\u0026lt;strong\u0026gt;10+ years of experience in high-tech field marketing\u0026lt;/strong\u0026gt;, preferably within enterprise B2B or SaaS organizations, and has a strong track record of delivering measurable pipeline and revenue results.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Key Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Own and execute regional field marketing strategy aligned with corporate objectives and sales priorities\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Design and deliver integrated field programs including events, roadshows, executive engagements, webinars, and ABM initiatives\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner closely with sales leadership to support territory plans, pipeline creation and acceleration, and account expansion\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage end-to-end program execution: planning, budgeting, logistics, promotion, execution, and post-event follow up and measurement\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive demand generation and pipeline contribution through targeted campaigns and personalized experiences\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with digital, content, product marketing, and partner marketing teams to ensure consistent messaging and execution\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Analyze program performance and pipeline impact; provide regular reporting and insights to marketing and sales leadership\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage regional marketing budgets and ensure strong ROI across all initiatives\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work with external vendors, agencies, and partners to scale execution and impact\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Continuously optimize programs based on performance data, market feedback, and evolving business priorities\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support NiCE’s annual user conference by being the conduit to the field regarding discounted + free passes.\u0026amp;nbsp; Communicate, inform and educate the field and Senior Sales leadership on the user conference including the conference structure and sessions.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Required Qualifications\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;10+ years of experience\u0026lt;/strong\u0026gt;\u0026amp;nbsp;in field marketing within a high-tech, B2B, SaaS, or enterprise software environment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven experience driving pipeline and revenue through field and account-based marketing programs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong alignment and partnership experience with enterprise sales teams and sales leadership\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated success managing complex, multi-channel field programs across regions or territories\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with marketing automation and CRM platforms (e.g., Marketo, HubSpot, Salesforce)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong analytical mindset with the ability to measure, report, and optimize marketing impact\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent communication, stakeholder management, and presentation skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to thrive in a fast-paced, high-growth environment\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Preferred Qualifications\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience supporting enterprise and / or strategic accounts\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with ABM platforms and intent data tools\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Prior experience working with channel, GSI’s or alliance partners\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Global or multi-region field marketing experience\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What Success Looks Like\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Consistent, measurable contribution to sales pipeline and revenue\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong alignment and trust with sales leadership and reps\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;High-quality field programs that elevate brand presence and customer engagement\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Clear reporting and insights that inform marketing and sales strategy\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;strong\u0026gt;About NiCE \u0026lt;/strong\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4012308101,"name":"GCO - Global Marketing","child_ids":[4022171101],"parent_id":4012244101}],"offices":[{"id":4005064101,"name":"USA - Sandy, UT","location":"USA - Sandy, UT","child_ids":[],"parent_id":4005091101}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://boards.eu.greenhouse.io/nice/jobs/4981245101?gh_jid=4981245101","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4524444101,"location":{"name":"Japan - Remote"},"metadata":[{"id":4778158101,"name":"Job Type","value":"Regular","value_type":"single_select"},{"id":4787631101,"name":"Hiring Manager","value":{"name":"Ben Hancock","email":"ben.hancock@nice.com","user_id":4191134101,"employee_id":"177415"},"value_type":"user"},{"id":4614529101,"name":"Category","value":"PRODUCT MANAGEMENT","value_type":"short_text"},{"id":4614545101,"name":"Job String","value":"Product Management.Product AI Platform Enablement.Forward Deployed Engineer","value_type":"short_text"},{"id":4787135101,"name":"(HRBP) Critical Role","value":"Not Applicable","value_type":"single_select"},{"id":4952164101,"name":"(HRBP) Acquisition Job","value":"Cognigy / Agentic AI","value_type":"single_select"},{"id":7821998101,"name":"TA Director Only – Campaign","value":true,"value_type":"yes_no"}],"id":4981245101,"updated_at":"2026-10-19T02:07:07-04:00","requisition_id":"11747","title":"Senior Forward Deployed Engineer","company_name":"NICE","first_published":"2026-09-22T11:57:27-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;So, what\u0026#39;s the role all about? \u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;You\u0026#39;ll architect and deliver production-ready conversational AI agents that sit at the core of the business and directly fuel company growth.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;These are live, scalable agentic AI systems, not experiments or proof-of-concepts, operating across sectors like financial services, healthcare, and commerce.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;You\u0026#39;ll have full ownership of the entire AI agent lifecycle, steering projects from early pilot through launch and ongoing refinement.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;You\u0026#39;ll collaborate directly with decision-makers at the world’s leading enterprises to tackle their highest-priority challenges with agentic AI.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;The patterns and problems you encounter in the field will feed directly into the evolution of the platform, tools, and product roadmap.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;How will you make an impact? \u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Develop agentic systems (agents) for large-scale companies that measurably outperform human operators in areas like retention and churn reduction.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Build agents that handle nuanced, integrated customer interactions, across a range of CX transforming use cases.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Design reusable agent frameworks adapted to the specific demands of di erent industries.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Drive design partnerships around new product directions, including agent architectures, self-service features, and generative development workflows.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Push the boundaries with emerging voice models and pioneer their integration into enterprise-grade deployments.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Set the standard for how AI agents are constructed, evaluated, and improved in live production settings.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Have you got what it takes? \u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Education \u0026amp;amp; Background\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Hands-on experience building and operating end-to-end production systems at scale.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;With a natural builder\u0026#39;s mentality with high personal agency, you default to finding solutions and shipping them.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Startup founder or early engineer experience is highly valued, you understand the tradeo s between speed, quality, and ownership. AI \u0026amp;amp; Technology Expertise\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Proven technical problem-solving ability, particularly in rapidly shifting, loosely defined environments.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Experience developing or operating AI/LLM-powered systems in production is a major plus.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Working knowledge of the current AI agent toolkit: evaluation frameworks, orchestration tooling, RAG pipelines, and prompt engineering.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Familiarity with React, TypeScript, and/or Go is an advantage. CX \u0026amp;amp; Industry Knowledge\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;At ease working face-to-face with customers to unpack their problems and deliver practical solutions.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Prior experience in customer-facing or externally-led technical roles is a plus. Strategic \u0026amp;amp; Communication Skills\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;A clear, direct communicator who can be equally persuasive with engineers and executives.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Comfortable operating in ambiguity and making forward progress without waiting for complete clarity.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Able to balance competing priorities and drive alignment across technical and business teams.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;What\u0026#39;s in it for you? \u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Build AI agents that run in production at meaningful scale, not slideware or research exercises.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Work shoulder-to-shoulder with leaders at globally recognized enterprises and high growth startups.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Directly influence the direction of NiCE\u0026#39;s AI agent platform through the real problems you solve.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Operate with genuine autonomy and end-to-end ownership across the agent lifecycle.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Work at the cutting edge of AI agent development with access to the latest models, infrastructure, and research.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Requisition ID:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;11747\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;Reporting into: \u0026lt;/strong\u0026gt;Manager\u0026lt;/span\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Role Type: \u0026lt;/strong\u0026gt;Individual Contributor\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;strong\u0026gt;About NiCE \u0026lt;/strong\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4053783101,"name":"CX - Agentic Experience Automation","child_ids":[],"parent_id":4058412101}],"offices":[{"id":4005070101,"name":"Japan - Tokyo","location":"Japan - Tokyo","child_ids":[],"parent_id":4005113101}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://boards.eu.greenhouse.io/nice/jobs/5011751101?gh_jid=5011751101","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4539939101,"location":{"name":"USA - Remote"},"metadata":[{"id":4778158101,"name":"Job Type","value":"Regular","value_type":"single_select"},{"id":4787631101,"name":"Hiring Manager","value":{"name":"Nicole Troutman","email":"nicole.troutman@nice.com","user_id":4112993101,"employee_id":"117848"},"value_type":"user"},{"id":4614529101,"name":"Category","value":"PROFESSIONAL SERVICES","value_type":"short_text"},{"id":4614545101,"name":"Job String","value":"Professional Services.Client Relationship.Client Relationship Manager","value_type":"short_text"},{"id":4787135101,"name":"(HRBP) Critical Role","value":"Not Applicable","value_type":"single_select"},{"id":4952164101,"name":"(HRBP) Acquisition Job","value":"Not Applicable","value_type":"single_select"},{"id":7821998101,"name":"TA Director Only – Campaign","value":null,"value_type":"yes_no"}],"id":5011751101,"updated_at":"2026-10-21T15:17:24-04:00","requisition_id":"11908","title":"Senior Partner Success Implementation Engineer","company_name":"NICE","first_published":"2026-10-21T15:17:24-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;So, what’s the role all about?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Senior Partner Success Implementation Engineer is a senior-level technical expert who plays a critical role in driving partner success across implementation, readiness, and ongoing product adoption. This role provides advanced technical expertise, leads escalated troubleshooting, influences product direction through enhancement advocacy, and ensures partners are fully enabled to deploy, configure, and optimize the platform at scale.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a senior resource, this role also mentors junior engineers, provides strategic technical guidance to Partner Success Managers and TAMs, and contributes to technical leadership across the partner ecosystem.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;How will you make an impact\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Technical Advocacy \u0026amp;amp; Product Support\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;· Deliver expert-level technical guidance, troubleshooting, and platform knowledge to partner customers following readiness.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;· Champion product enhancements, representing complex partner needs and collaborating with internal engineering and product teams.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;· Lead high-visibility or escalated support engagements to ensure timely resolution and optimal platform performance.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Implementation Leadership\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;· Oversee complex technical implementation projects for partner customers, including advanced configuration, integrations, deployment architecture, and onboarding strategies.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;· Ensure partners understand scalable deployment models, technical best practices, and long-term operational success strategies.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;· Guide handoff from implementation to steady-state support while ensuring smooth transition for partners and internal teams.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Cross-Functional Collaboration\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;· Serve as a senior liaison to TAM and Partner Success organizations, ensuring deep technical alignment across partner and customer support motions.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;· Collaborate with Partner Success Managers to assess partner maturity, identify technical gaps, and drive adoption strategies.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;· Communicate product updates, platform changes, and technical insights across partner-facing teams, influencing broader operational excellence.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Knowledge Sharing \u0026amp;amp; Best Practices\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;· Create and share advanced best practices, technical playbooks, and lessons learned across partner accounts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;· Lead internal knowledge-sharing sessions, mentor Implementation Engineers, and elevate the technical capabilities of the Partner Success organization.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;· Contribute to scalable enablement content, documentation, and training material to enhance partner readiness and technical proficiency.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;· Lead executive business reviews and represent partner technical needs in strategic planning forums.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Have you got what it takes?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;· 5-7 years of experience in implementation engineering, solutions engineering, technical support, or a related technical customer facing role.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;· Strong expertise in diagnosing and resolving complex technical issues across integrations, APIs, configuration, and deployment environments.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;· Exceptional communication skills with the ability to translate highly technical concepts for diverse audiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;· Proven ability to lead technical projects, influence stakeholders, and collaborate effectively across cross-functional teams.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;· Ability to travel up to 20% regional travel; some international travel may be necessary to meet with partners, attend business reviews, and support regional initiatives.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;You will have an advantage if you also have:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;· Experience partnering with channel or reseller organizations\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;· Experience in a global technology or SaaS organization. Professional services, or Solution Delivery\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;· Deep knowledge of global partner ecosystems or channel/alliances strategy.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;· Familiarity with cloud architectures, API ecosystems, or enterprise deployment patterns.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What’s in it for you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Learn more about the Benefits at NICE (Link which we will land up on benefits section\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About NICE\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NICE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Known as an innovation powerhouse that excels in AI, cloud and digital, NICE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;NICE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;strong\u0026gt;About NiCE \u0026lt;/strong\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4070116101,"name":"GCO - Partners Mgmt","child_ids":[],"parent_id":4016399101}],"offices":[{"id":4005168101,"name":"USA - Remote","location":"USA - Remote","child_ids":[],"parent_id":4005091101}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://boards.eu.greenhouse.io/nice/jobs/4998406101?gh_jid=4998406101","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4532174101,"location":{"name":"United Kingdom - London; United Kingdom - Remote"},"metadata":[{"id":4778158101,"name":"Job Type","value":"Regular","value_type":"single_select"},{"id":4787631101,"name":"Hiring Manager","value":{"name":"Parit Patel","email":"parit.patel@niceactimize.com","user_id":4113367101,"employee_id":"119470"},"value_type":"user"},{"id":4614529101,"name":"Category","value":"SALES","value_type":"short_text"},{"id":4614545101,"name":"Job String","value":"Sales.Pre-Sales.Portfolio Pre-Sales","value_type":"short_text"},{"id":4787135101,"name":"(HRBP) Critical Role","value":"Not Applicable","value_type":"single_select"},{"id":4952164101,"name":"(HRBP) Acquisition Job","value":"Not Applicable","value_type":"single_select"},{"id":7821998101,"name":"TA Director Only – Campaign","value":false,"value_type":"yes_no"}],"id":4998406101,"updated_at":"2026-10-20T04:23:57-04:00","requisition_id":"11822","title":"Senior Portfolio Solution Engineer, Actimize","company_name":"NICE","first_published":"2026-10-20T04:22:24-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;So, what\u0026#39;s the role all about?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;NiCE Actimize, the industry\u0026#39;s largest and broadest provider of financial crime, anti-money laundering, enterprise fraud and compliance solutions is the leader in Autonomous Financial Crime Management. NiCE Actimize drives the Autonomous journey with ActOne for investigation and case management, as well as X-Sight, a cloud-based Financial Crime Risk Management Platform-as-a-Service. NiCE Actimize AML solutions are acknowledged for technology leadership and expertise in AI, machine learning and intelligent automation.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;NiCE Actimize is currently seeking a dynamic individual with high energy and drive to join our team as a Presales/Solutions Consultant.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;How will you make an impact?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Provide key subject matter expertise within financial crime and compliance.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Engage with NiCE Actimize’s prospects and clients to understand technical and functional requirements, from both current and aspirational perspectives\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Position solutions for specific prospect requirements, and articulate how value and business benefits can be achieved\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Explain features and benefits of the NiCE Actimize solutions in comparison to competitive products\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deliver product presentations to technical and management personnel, and bring Actimize’s differentiation to life through the medium of a demo\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop relationships with prospects and customers\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Communicate with sales and product management regarding customer needs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead Proof of Concept engagements, working with the client, sales, and technical presales\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Completing RFI/RFPs; identifying client requirements and ensuring proactive communications with customers to ensure customer satisfaction\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Participate in trade shows, seminars and other industry events.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Have you got what it takes?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Essential:\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience in a client facing role\u0026amp;nbsp;providing solutions to, or within, the financial services, financial software or enterprise software industries.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ideally have experience in financial crime solutions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent verbal, written, and interpersonal communication skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven ability to quickly and deeply learn new technologies and clearly communicate their value proposition\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven track record of solving problems and driving business success and revenue\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Consultative and confident, with an ability to thrive in a fast paced, dynamic environment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in gathering requirements, documenting business needs and presenting solutions to a senior audience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Must be willing to travel to customer sites 40%+\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Preferred\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;em\u0026gt;Detailed knowledge of fraud, financial crimes and compliance industry\u0026lt;/em\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;em\u0026gt;Experience using or implementing Actimize financial crime products.\u0026lt;/em\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;em\u0026gt;Good insight into business value and business case driven solutions\u0026lt;/em\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;em\u0026gt;Confidence in AI (NLP, Analytics \u0026amp;amp; Decisioning, Automation, Machine Learning, etc)\u0026lt;/em\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;em\u0026gt;Good understanding of statistical data modelling concepts\u0026lt;/em\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;em\u0026gt;Experience in enterprise-wide case management\u0026lt;/em\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About NiCE Actimize:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;NiCE Actimize is the largest and broadest provider of financial crime, risk and compliance solutions for regional and global financial institutions, as well as government regulators. Consistently ranked as number one in the space, NiCE Actimize experts apply innovative technology to protect institutions and safeguard consumers’ and investors’ assets by identifying financial crime, preventing fraud and providing regulatory compliance.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What’s in it for you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join an ever-growing, market-disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Requisition ID: 11822\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;Reporting into: \u0026lt;/strong\u0026gt;Director, Solution Engineering, Actimize\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Role Type:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;Individual Contributor\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026amp;nbsp;\u0026lt;/strong\u0026gt;#LI-Remote \u0026lt;strong\u0026gt;\u0026amp;nbsp;\u0026lt;/strong\u0026gt;#LI-Hybrid\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;strong\u0026gt;About NiCE \u0026lt;/strong\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4012238101,"name":"Actimize, Management","child_ids":[4012255101,4012250101,4066083101,4023801101,4012252101,4012248101,4012249101,4012254101,4012253101,4017085101,4015715101,4015716101,4015717101,4021469101,4017081101,4036723101],"parent_id":null}],"offices":[{"id":4005082101,"name":"United Kingdom - London","location":"United Kingdom - London","child_ids":[],"parent_id":4005102101}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://boards.eu.greenhouse.io/nice/jobs/4999951101?gh_jid=4999951101","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4532835101,"location":{"name":"United Kingdom - Remote"},"metadata":[{"id":4778158101,"name":"Job Type","value":null,"value_type":"single_select"},{"id":4787631101,"name":"Hiring Manager","value":{"name":"Dave Green","email":"dave.green@niceincontact.com","user_id":4109102101,"employee_id":"151073"},"value_type":"user"},{"id":4614529101,"name":"Category","value":"PRODUCT MANAGEMENT","value_type":"short_text"},{"id":4614545101,"name":"Job String","value":"Product Management.Product Customer Success.Product Customer Success","value_type":"short_text"},{"id":4787135101,"name":"(HRBP) Critical Role","value":"Not Applicable","value_type":"single_select"},{"id":4952164101,"name":"(HRBP) Acquisition Job","value":"Not Applicable","value_type":"single_select"},{"id":7821998101,"name":"TA Director Only – Campaign","value":null,"value_type":"yes_no"}],"id":4999951101,"updated_at":"2026-10-21T07:09:45-04:00","requisition_id":"11832","title":"Senior Product Customer Success Manager","company_name":"NICE","first_published":"2026-10-13T08:21:40-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;Job Description\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:257}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;Senior Product Customer Success Manager\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:257}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:257}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;Region:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt; US, UK\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:257}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;Location:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt; Remote\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:257}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;Reports To:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt; Manager, Product Customer Success\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:257}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:257}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;The Customer Success Team\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:257}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;With a presence in the USA, UK and Philippines, the Customer Success Team manages clients across North America and Europe, with the expectation of adding further clients in the APAC region.\u0026amp;nbsp; It ensures clients gain and exceed the expected business benefits from their existing contract and creates a service environment where contract renewal naturally occurs and contract expansion can be easily achieved.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:257}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:257}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;Role Purpose\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:257}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;Ensure client accounts are well managed and growing by improving KPIs and customer benefits, increasing embeddedness, and seeking opportunities for new journeys. In addition, this role supports the Manager, Customer Success by training and coaching the more junior and newer team members to increase team skills, together with providing day-to-day direction and support to CSMs for clients within their portfolio.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:257}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:257}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;Key Responsibilities\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:257}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;•\u0026quot; data-font=\u0026quot;Calibri\u0026quot; data-listid=\u0026quot;3\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:0,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Calibri\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[65533,0],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;•\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;1\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;Manage multiple accounts/workstreams in a small portfolio.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:257}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;•\u0026quot; data-font=\u0026quot;Calibri\u0026quot; data-listid=\u0026quot;3\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:0,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Calibri\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[65533,0],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;•\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;2\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Deliver complex technical integrations and projects.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;•\u0026quot; data-font=\u0026quot;Calibri\u0026quot; data-listid=\u0026quot;3\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:0,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Calibri\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[65533,0],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;•\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;3\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Understand clients’ contracts and interpret these to create win-win outcomes and avoid issues.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;•\u0026quot; data-font=\u0026quot;Calibri\u0026quot; data-listid=\u0026quot;3\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:0,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Calibri\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[65533,0],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;•\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;4\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Maintain a strategic success plan for each client, building on their business drivers.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;•\u0026quot; data-font=\u0026quot;Calibri\u0026quot; data-listid=\u0026quot;3\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:0,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Calibri\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[65533,0],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;•\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;5\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Develop operational client stakeholder relationships, becoming a partner and trusted advisor.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;•\u0026quot; data-font=\u0026quot;Calibri\u0026quot; data-listid=\u0026quot;3\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:0,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Calibri\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[65533,0],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;•\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;6\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Help customers understand and adopt relevant CE features and functionality.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;•\u0026quot; data-font=\u0026quot;Calibri\u0026quot; data-listid=\u0026quot;3\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:0,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Calibri\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[65533,0],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;•\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;7\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Construct and validate business cases.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;•\u0026quot; data-font=\u0026quot;Calibri\u0026quot; data-listid=\u0026quot;3\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:0,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Calibri\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[65533,0],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;•\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;8\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Deliver quarterly business reviews internally and to clients.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;•\u0026quot; data-font=\u0026quot;Calibri\u0026quot; data-listid=\u0026quot;3\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:0,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Calibri\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[65533,0],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;•\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;9\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Monitor and effectively communicate metrics, performance and value.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;•\u0026quot; data-font=\u0026quot;Calibri\u0026quot; data-listid=\u0026quot;3\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:0,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Calibri\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[65533,0],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;•\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;10\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Coach and train CSMs.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;•\u0026quot; data-font=\u0026quot;Calibri\u0026quot; data-listid=\u0026quot;3\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:0,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Calibri\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[65533,0],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;•\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;11\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Quality assurance of CSM deliverables.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;•\u0026quot; data-font=\u0026quot;Calibri\u0026quot; data-listid=\u0026quot;3\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:0,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Calibri\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[65533,0],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;•\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;12\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Assist CSMs with client escalations, acting as the first escalation point.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;•\u0026quot; data-font=\u0026quot;Calibri\u0026quot; data-listid=\u0026quot;3\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:0,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Calibri\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[65533,0],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;•\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;13\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Partner with sales, professional services, and technology teams.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;•\u0026quot; data-font=\u0026quot;Calibri\u0026quot; data-listid=\u0026quot;3\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:0,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Calibri\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[65533,0],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;•\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;14\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Identify and communicate growth opportunities.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;•\u0026quot; data-font=\u0026quot;Calibri\u0026quot; data-listid=\u0026quot;3\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:0,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Calibri\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[65533,0],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;•\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;15\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Provide technical, customer experience, security and project delivery guidance.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;335559685\u0026amp;quot;:720}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;Experience and Skills\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559739\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:257,\u0026amp;quot;335559991\u0026amp;quot;:360}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;•\u0026quot; data-font=\u0026quot;Calibri\u0026quot; data-listid=\u0026quot;4\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:0,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Calibri\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[65533,0],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;•\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;1\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;Undergraduate degree\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:257}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;•\u0026quot; data-font=\u0026quot;Calibri\u0026quot; data-listid=\u0026quot;4\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:0,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Calibri\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[65533,0],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;•\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;2\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Proven experience in client account/relationship management, or customer success\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;•\u0026quot; data-font=\u0026quot;Calibri\u0026quot; data-listid=\u0026quot;4\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:0,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Calibri\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[65533,0],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;•\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;3\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Proven experience in technical and customer-facing project delivery, including API integrations\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;•\u0026quot; data-font=\u0026quot;Calibri\u0026quot; data-listid=\u0026quot;4\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:0,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Calibri\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[65533,0],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;•\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;4\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Management of programs or multi-threaded projects\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;•\u0026quot; data-font=\u0026quot;Calibri\u0026quot; data-listid=\u0026quot;4\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:0,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Calibri\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[65533,0],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;•\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;5\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Experience in account renewals/upsells/cross-sells\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;•\u0026quot; data-font=\u0026quot;Calibri\u0026quot; data-listid=\u0026quot;4\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:0,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Calibri\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[65533,0],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;•\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;6\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Significant experience in business analysis and creating business requirements\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;•\u0026quot; data-font=\u0026quot;Calibri\u0026quot; data-listid=\u0026quot;4\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:0,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Calibri\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[65533,0],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;•\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;7\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Strong commercial awareness\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;•\u0026quot; data-font=\u0026quot;Calibri\u0026quot; data-listid=\u0026quot;4\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:0,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Calibri\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[65533,0],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;•\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;8\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Creation of business cases for initiatives and projects and ‘selling’ those to stakeholders\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;•\u0026quot; data-font=\u0026quot;Calibri\u0026quot; data-listid=\u0026quot;4\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:0,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Calibri\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[65533,0],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;•\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;9\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Significant experience in data analysis using Excel or other tools\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;•\u0026quot; data-font=\u0026quot;Calibri\u0026quot; data-listid=\u0026quot;4\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:0,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Calibri\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[65533,0],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;•\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;10\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Great verbal and written communication skills\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;•\u0026quot; data-font=\u0026quot;Calibri\u0026quot; data-listid=\u0026quot;4\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:0,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Calibri\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[65533,0],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;•\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;11\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Experience of working in/with large corporates, navigating/managing processes\u0026lt;/span\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;em\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;NICE to have\u0026lt;/span\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;•\u0026quot; data-font=\u0026quot;Calibri\u0026quot; data-listid=\u0026quot;4\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:0,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Calibri\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[65533,0],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;•\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;12\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;em\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;Postgraduate degree in a technical or business subject\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:257}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;•\u0026quot; data-font=\u0026quot;Calibri\u0026quot; data-listid=\u0026quot;4\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:0,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Calibri\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[65533,0],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;•\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;13\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;em\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Project mgt qualification\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;•\u0026quot; data-font=\u0026quot;Calibri\u0026quot; data-listid=\u0026quot;4\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:0,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Calibri\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[65533,0],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;•\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;14\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;em\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Experience in data analysis using advanced tools\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;•\u0026quot; data-font=\u0026quot;Calibri\u0026quot; data-listid=\u0026quot;4\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:0,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Calibri\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[65533,0],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;•\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;15\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;em\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Fluency in another language\u0026lt;/span\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;Attributes\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559685\u0026amp;quot;:360,\u0026amp;quot;335559739\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:257}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;•\u0026quot; data-font=\u0026quot;Calibri\u0026quot; data-listid=\u0026quot;14\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:0,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Calibri\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[65533,0],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;•\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;1\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Team builder\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;•\u0026quot; data-font=\u0026quot;Calibri\u0026quot; data-listid=\u0026quot;14\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:0,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Calibri\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[65533,0],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;•\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;2\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;High EQ, with the ability to quickly connect with others and adapt communication styles\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;•\u0026quot; data-font=\u0026quot;Calibri\u0026quot; data-listid=\u0026quot;14\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:0,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Calibri\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[65533,0],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;•\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;3\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Takes accountability and ownership\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;•\u0026quot; data-font=\u0026quot;Calibri\u0026quot; data-listid=\u0026quot;14\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:0,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Calibri\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[65533,0],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;•\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;4\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;Drives continuous improvement\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:257}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;•\u0026quot; data-font=\u0026quot;Calibri\u0026quot; data-listid=\u0026quot;14\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:0,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Calibri\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[65533,0],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;•\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;5\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Participates actively in meetings and team communications\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;•\u0026quot; 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data-font=\u0026quot;Calibri\u0026quot; data-listid=\u0026quot;14\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:0,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Calibri\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[65533,0],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;•\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;8\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Future-focused\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;•\u0026quot; data-font=\u0026quot;Calibri\u0026quot; data-listid=\u0026quot;14\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:0,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Calibri\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[65533,0],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;•\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;9\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Solution-based thinking\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;•\u0026quot; data-font=\u0026quot;Calibri\u0026quot; data-listid=\u0026quot;14\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:0,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Calibri\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[65533,0],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;•\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;10\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;Able to articulate technical information clearly and simply\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:257}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;•\u0026quot; data-font=\u0026quot;Calibri\u0026quot; data-listid=\u0026quot;14\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:0,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Calibri\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[65533,0],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;•\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;11\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;A curious and questioning approach\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;•\u0026quot; data-font=\u0026quot;Calibri\u0026quot; data-listid=\u0026quot;14\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:0,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Calibri\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[65533,0],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;•\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;12\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Able to easily context switch and multitask\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;•\u0026quot; data-font=\u0026quot;Calibri\u0026quot; data-listid=\u0026quot;14\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:0,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Calibri\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[65533,0],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;•\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;13\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Able to operate under time and stakeholder pressure\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;#LI-Remote\u0026lt;br\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:257}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;strong\u0026gt;About NiCE \u0026lt;/strong\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4017228101,"name":"CX - CSA LoB","child_ids":[4022087101,4022086101],"parent_id":4012244101}],"offices":[{"id":4005082101,"name":"United Kingdom - London","location":"United Kingdom - London","child_ids":[],"parent_id":4005102101}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://boards.eu.greenhouse.io/nice/jobs/5015282101?gh_jid=5015282101","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4541480101,"location":{"name":"USA - Atlanta, GA; USA - Sandy, UT"},"metadata":[{"id":4778158101,"name":"Job Type","value":"Regular","value_type":"single_select"},{"id":4787631101,"name":"Hiring Manager","value":{"name":"Luke Olson","email":"luke.olson@mattersight.com","user_id":4111901101,"employee_id":"120394"},"value_type":"user"},{"id":4614529101,"name":"Category","value":"PRODUCT MANAGEMENT","value_type":"short_text"},{"id":4614545101,"name":"Job String","value":"Product Management.Product Management.PDM","value_type":"short_text"},{"id":4787135101,"name":"(HRBP) Critical Role","value":"Not Applicable","value_type":"single_select"},{"id":4952164101,"name":"(HRBP) Acquisition Job","value":"Not Applicable","value_type":"single_select"},{"id":7821998101,"name":"TA Director Only – Campaign","value":null,"value_type":"yes_no"}],"id":5015282101,"updated_at":"2026-10-29T21:47:37-04:00","requisition_id":"11934","title":"Senior Product Manager","company_name":"NICE","first_published":"2026-10-27T15:10:20-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2 class=\u0026quot;s3\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span class=\u0026quot;s2\u0026quot;\u0026gt;Senior Product Manager — Analytics Platform\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p class=\u0026quot;s6\u0026quot;\u0026gt;NiCE\u0026lt;span class=\u0026quot;Apple-converted-space\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;(NASDAQ: NICE) is transforming the world with AI that puts people first. When the world’s leading organizations want to automate customer engagements into proactive, safe, intelligent actions — from interaction to resolution — they turn to\u0026lt;span class=\u0026quot;Apple-converted-space\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;NiCE. Trusted by organizations across 150+ countries,\u0026lt;span class=\u0026quot;Apple-converted-space\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;NiCE\u0026lt;span class=\u0026quot;Apple-converted-space\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;CXone\u0026lt;span class=\u0026quot;Apple-converted-space\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;is the enterprise customer experience AI platform that orchestrates human and AI agents, automates service, and accelerates intelligent\u0026lt;span class=\u0026quot;Apple-converted-space\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;experiences at\u0026lt;span class=\u0026quot;Apple-converted-space\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;scale.\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;s7\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;s6\u0026quot;\u0026gt;NiCE\u0026lt;span class=\u0026quot;Apple-converted-space\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;is seeking a Senior Product Manager to join the Analytics Platform team within the Platform LOB. The Analytics Platform is\u0026lt;span class=\u0026quot;Apple-converted-space\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;NiCE’s\u0026lt;span class=\u0026quot;Apple-converted-space\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;internal AI service layer — the engines and data capabilities that power\u0026lt;span class=\u0026quot;Apple-converted-space\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;CXone. It produces AI services including real-time transcription, post-call transcription,\u0026lt;span class=\u0026quot;Apple-converted-space\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;TopicAI, sentiment analysis, and behavior models that\u0026lt;span class=\u0026quot;Apple-converted-space\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;NiCE\u0026lt;span class=\u0026quot;Apple-converted-space\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;application teams consume to build customer-facing products. The Analytics Platform does not sell directly to enterprises — but it operates with full commercial discipline. Success is measured primarily by the breadth of internal service adoption, the quality of services delivered, and the impact those services have on\u0026lt;span class=\u0026quot;Apple-converted-space\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;NiCE’s\u0026lt;span class=\u0026quot;Apple-converted-space\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;AI differentiation in the market.\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;s7\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;s6\u0026quot;\u0026gt;This is a senior individual contributor role requiring deep product management expertise, demonstrable capability in AI-native product development, and the ability to operate fluently across two customer relationships simultaneously: the internal\u0026lt;span class=\u0026quot;Apple-converted-space\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;NiCE\u0026lt;span class=\u0026quot;Apple-converted-space\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;application teams who consume Analytics Platform services, and the enterprise customers who use those applications and expect to engage directly with the capability expert behind them.\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;s7\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;s6\u0026quot;\u0026gt;The Senior Product Manager owns the strategy, roadmap, and prototype-driven discovery for their area of the Analytics Platform. They move from customer insight to working, validated prototypes — producing detailed specifications that feed directly into the development pipeline. They work alongside the developers who own spec-driven code execution, with full product management accountability across the service portfolio, internal adoption, and external customer engagement.\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;s7\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;s6\u0026quot;\u0026gt;The ideal candidate understands how platform-layer AI services create value — not just technically, but commercially. They know how to grow adoption within a product organization, how to engage enterprise customers as the subject matter expert on a capability that sits beneath the product they’re using, and how to keep a clear view of service costs without letting current AI economics constrain what they’re willing to try. They bring strong product instincts, hands-on AI capability, and the credibility to be in the room with both internal engineering teams and enterprise AI governance functions.\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;s8\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;h3 class=\u0026quot;s10\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span class=\u0026quot;s9\u0026quot;\u0026gt;Responsibilities\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p class=\u0026quot;s7\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;s12\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span class=\u0026quot;s11\u0026quot;\u0026gt;Service strategy and roadmap\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;div class=\u0026quot;s13\u0026quot;\u0026gt;•\u0026lt;span class=\u0026quot;Apple-converted-space\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;Own\u0026lt;span class=\u0026quot;Apple-converted-space\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;the roadmap for an Analytics Platform service area — set direction, prioritize, and keep it current\u0026lt;/div\u0026gt;\n\u0026lt;div class=\u0026quot;s13\u0026quot;\u0026gt;•\u0026lt;span class=\u0026quot;Apple-converted-space\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;Produce and maintain the service specification for each release — a precise, machine-readable document generated through the prototyping process that functions as the primary prompt for the developers executing the build\u0026lt;/div\u0026gt;\n\u0026lt;div class=\u0026quot;s13\u0026quot;\u0026gt;•\u0026lt;span class=\u0026quot;Apple-converted-space\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;Own domain expertise for your service area: AI capabilities, competitive landscape, and real-world production performance\u0026lt;/div\u0026gt;\n\u0026lt;p class=\u0026quot;s7\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;s12\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span class=\u0026quot;s11\u0026quot;\u0026gt;Internal adoption and service growth\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;div class=\u0026quot;s13\u0026quot;\u0026gt;•\u0026lt;span class=\u0026quot;Apple-converted-space\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;Identify which\u0026lt;span class=\u0026quot;Apple-converted-space\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;NiCE\u0026lt;span class=\u0026quot;Apple-converted-space\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;application teams should consume each service, understand what is blocking adoption, and drive the changes that unlock it\u0026lt;/div\u0026gt;\n\u0026lt;div class=\u0026quot;s13\u0026quot;\u0026gt;•\u0026lt;span class=\u0026quot;Apple-converted-space\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;Track and grow the number of\u0026lt;span class=\u0026quot;Apple-converted-space\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;NiCE\u0026lt;span class=\u0026quot;Apple-converted-space\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;applications actively consuming each Analytics Platform service\u0026lt;/div\u0026gt;\n\u0026lt;div class=\u0026quot;s13\u0026quot;\u0026gt;•\u0026lt;span class=\u0026quot;Apple-converted-space\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;Work with application PMs to ensure services are positioned, documented, and ready to integrate when they need them\u0026lt;/div\u0026gt;\n\u0026lt;div class=\u0026quot;s13\u0026quot;\u0026gt;•\u0026lt;span class=\u0026quot;Apple-converted-space\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;Define and communicate the value proposition of each service to internal consumers: accuracy, latency, reliability, and ease of integration\u0026lt;/div\u0026gt;\n\u0026lt;p class=\u0026quot;s7\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;s12\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span class=\u0026quot;s11\u0026quot;\u0026gt;Service economics and cost awareness\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;div class=\u0026quot;s13\u0026quot;\u0026gt;•\u0026lt;span class=\u0026quot;Apple-converted-space\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;Maintain visibility into the cost dimension of your service portfolio: understand unit economics and monitor cost per service unit delivered\u0026lt;/div\u0026gt;\n\u0026lt;div class=\u0026quot;s13\u0026quot;\u0026gt;•\u0026lt;span class=\u0026quot;Apple-converted-space\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;Give internal consumers transparent cost and performance data to support informed adoption decisions\u0026lt;/div\u0026gt;\n\u0026lt;p class=\u0026quot;s7\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;s12\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span class=\u0026quot;s11\u0026quot;\u0026gt;External customer engagement\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;div class=\u0026quot;s13\u0026quot;\u0026gt;•\u0026lt;span class=\u0026quot;Apple-converted-space\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;Engage directly with\u0026lt;span class=\u0026quot;Apple-converted-space\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;NiCE\u0026lt;span class=\u0026quot;Apple-converted-space\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;enterprise customers as the Analytics Platform subject matter expert — a primary participant wherever Analytics Platform capabilities are in scope\u0026lt;/div\u0026gt;\n\u0026lt;div class=\u0026quot;s13\u0026quot;\u0026gt;•\u0026lt;span class=\u0026quot;Apple-converted-space\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;Join application PMs in customer meetings — keep the underlying AI capability accurately represented and route customer feedback directly to the roadmap\u0026lt;/div\u0026gt;\n\u0026lt;div class=\u0026quot;s13\u0026quot;\u0026gt;•\u0026lt;span class=\u0026quot;Apple-converted-space\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;Build direct relationships with enterprise customers, particularly AI governance, risk, and data science functions\u0026lt;/div\u0026gt;\n\u0026lt;div class=\u0026quot;s13\u0026quot;\u0026gt;•\u0026lt;span class=\u0026quot;Apple-converted-space\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;Turn enterprise customer insight into service requirements: performance gaps, emerging use cases, governance requirements, and integration patterns that only surface through direct engagement\u0026lt;/div\u0026gt;\n\u0026lt;div class=\u0026quot;s13\u0026quot;\u0026gt;•\u0026lt;span class=\u0026quot;Apple-converted-space\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;Represent the Analytics Platform at customer-facing sales meetings, events, and user conferences\u0026lt;/div\u0026gt;\n\u0026lt;p class=\u0026quot;s7\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;s12\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span class=\u0026quot;s11\u0026quot;\u0026gt;Prototype-first development\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;div class=\u0026quot;s13\u0026quot;\u0026gt;•\u0026lt;span class=\u0026quot;Apple-converted-space\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;Validate ideas and test assumptions with real customers before engineering cycles begin\u0026lt;/div\u0026gt;\n\u0026lt;div class=\u0026quot;s13\u0026quot;\u0026gt;•\u0026lt;span class=\u0026quot;Apple-converted-space\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;Use prototypes to generate specifications\u0026lt;/div\u0026gt;\n\u0026lt;div class=\u0026quot;s13\u0026quot;\u0026gt;•\u0026lt;span class=\u0026quot;Apple-converted-space\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;Design and run structured evaluation cycles for AI outputs — establishing baselines, identifying failure clusters, iterating one change at a time, and documenting results\u0026lt;/div\u0026gt;\n\u0026lt;p class=\u0026quot;s7\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;s12\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span class=\u0026quot;s11\u0026quot;\u0026gt;AI working practice\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;div class=\u0026quot;s13\u0026quot;\u0026gt;•\u0026lt;span class=\u0026quot;Apple-converted-space\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;Apply AI tools across discovery, synthesis, spec writing, competitive analysis, and stakeholder communication\u0026lt;/div\u0026gt;\n\u0026lt;p class=\u0026quot;s8\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;h3 class=\u0026quot;s10\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span class=\u0026quot;s9\u0026quot;\u0026gt;Qualifications\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p class=\u0026quot;s7\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;s15\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span class=\u0026quot;s14\u0026quot;\u0026gt;Experience\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;div class=\u0026quot;s13\u0026quot;\u0026gt;•\u0026lt;span class=\u0026quot;Apple-converted-space\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;8+ years of experience in software product management or a directly relevant role\u0026lt;/div\u0026gt;\n\u0026lt;div class=\u0026quot;s13\u0026quot;\u0026gt;•\u0026lt;span class=\u0026quot;Apple-converted-space\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;Experience owning a product or service with clear adoption, usage, or commercial metrics — and a demonstrated track record of moving those metrics\u0026lt;/div\u0026gt;\n\u0026lt;div class=\u0026quot;s13\u0026quot;\u0026gt;•\u0026lt;span class=\u0026quot;Apple-converted-space\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;Demonstrable experience engaging directly with enterprise customers as a technical subject matter expert, including with AI governance, risk, or data science functions\u0026lt;/div\u0026gt;\n\u0026lt;div class=\u0026quot;s13\u0026quot;\u0026gt;•\u0026lt;span class=\u0026quot;Apple-converted-space\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;Demonstrable experience building AI-native product prototypes using AI tools, and running structured AI evaluation cycles\u0026lt;/div\u0026gt;\n\u0026lt;div class=\u0026quot;s13\u0026quot;\u0026gt;•\u0026lt;span class=\u0026quot;Apple-converted-space\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;Experience producing detailed product specifications that enable downstream engineering execution with minimal back-and-forth\u0026lt;/div\u0026gt;\n\u0026lt;div class=\u0026quot;s13\u0026quot;\u0026gt;•\u0026lt;span class=\u0026quot;Apple-converted-space\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;Experience with version control and basic development workflow sufficient to manage a prototype codebase (Git, repo structure, commit discipline)\u0026lt;/div\u0026gt;\n\u0026lt;div class=\u0026quot;s13\u0026quot;\u0026gt;•\u0026lt;span class=\u0026quot;Apple-converted-space\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;Experience leading and influencing teams that do not report to you in a matrixed global organization\u0026lt;/div\u0026gt;\n\u0026lt;p class=\u0026quot;s7\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;s15\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span class=\u0026quot;s14\u0026quot;\u0026gt;Skills\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;div class=\u0026quot;s13\u0026quot;\u0026gt;•\u0026lt;span class=\u0026quot;Apple-converted-space\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;Demonstrated ability to grow adoption of a product or service within an organization — understanding what drives and blocks adoption, and how to move it\u0026lt;/div\u0026gt;\n\u0026lt;div class=\u0026quot;s13\u0026quot;\u0026gt;•\u0026lt;span class=\u0026quot;Apple-converted-space\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;Cost awareness without cost constraint: able to track and communicate service economics clearly, while keeping current AI model costs in proper perspective — the technology is getting cheaper faster than any team can optimize it\u0026lt;/div\u0026gt;\n\u0026lt;div class=\u0026quot;s13\u0026quot;\u0026gt;•\u0026lt;span class=\u0026quot;Apple-converted-space\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;Engages enterprise customers with technical depth and commercial credibility — equally comfortable discussing accuracy benchmarks, integration patterns, and business value\u0026lt;/div\u0026gt;\n\u0026lt;div class=\u0026quot;s13\u0026quot;\u0026gt;•\u0026lt;span class=\u0026quot;Apple-converted-space\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;Excellent written and oral communication skills across technical and non-technical audiences\u0026lt;/div\u0026gt;\n\u0026lt;div class=\u0026quot;s13\u0026quot;\u0026gt;•\u0026lt;span class=\u0026quot;Apple-converted-space\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;Writes precise, detailed specifications — the foundation on which developers execute spec-driven development\u0026lt;/div\u0026gt;\n\u0026lt;div class=\u0026quot;s13\u0026quot;\u0026gt;•\u0026lt;span class=\u0026quot;Apple-converted-space\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;Strong cross-functional leadership and project management skills\u0026lt;/div\u0026gt;\n\u0026lt;div class=\u0026quot;s13\u0026quot;\u0026gt;•\u0026lt;span class=\u0026quot;Apple-converted-space\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;Hands-on familiarity with LLM behavior: prompt design, output evaluation, and failure modes\u0026lt;/div\u0026gt;\n\u0026lt;p class=\u0026quot;s7\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;s15\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span class=\u0026quot;s14\u0026quot;\u0026gt;Education\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;div class=\u0026quot;s13\u0026quot;\u0026gt;•\u0026lt;span class=\u0026quot;Apple-converted-space\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;Bachelor’s degree required.\u0026lt;/div\u0026gt;\n\u0026lt;p class=\u0026quot;s8\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;h3 class=\u0026quot;s10\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;s9\u0026quot;\u0026gt;Experience preferred\u0026lt;/span\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p class=\u0026quot;s7\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;div class=\u0026quot;s13\u0026quot;\u0026gt;•\u0026lt;span class=\u0026quot;Apple-converted-space\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;Platform, infrastructure, or API-layer product management where the direct customer is an internal team or developer\u0026lt;/div\u0026gt;\n\u0026lt;div class=\u0026quot;s13\u0026quot;\u0026gt;•\u0026lt;span class=\u0026quot;Apple-converted-space\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;Contact center, CX, analytics, or adjacent enterprise software\u0026lt;/div\u0026gt;\n\u0026lt;div class=\u0026quot;s13\u0026quot;\u0026gt;•\u0026lt;span class=\u0026quot;Apple-converted-space\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;Conversational AI, virtual agents, or generative AI applications — particularly from the perspective of the shared AI services these features consume\u0026lt;/div\u0026gt;\n\u0026lt;div class=\u0026quot;s13\u0026quot;\u0026gt;•\u0026lt;span class=\u0026quot;Apple-converted-space\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;AI governance considerations — data privacy, audit logging, and regulatory requirements (GDPR,\u0026lt;span class=\u0026quot;Apple-converted-space\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;CCPA) —\u0026lt;span class=\u0026quot;Apple-converted-space\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;as they apply to AI services consumed across multiple application teams\u0026lt;/div\u0026gt;\n\u0026lt;div class=\u0026quot;s13\u0026quot;\u0026gt;•\u0026lt;span class=\u0026quot;Apple-converted-space\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;Agentic AI workflows and multi-step AI orchestration, and how they shape requirements for the underlying AI services\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;strong\u0026gt;About NiCE \u0026lt;/strong\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4041303101,"name":"CX - Platform","child_ids":[],"parent_id":4020944101}],"offices":[{"id":4005055101,"name":"USA - Atlanta, GA","location":"USA - Atlanta, GA","child_ids":[],"parent_id":4005091101}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://boards.eu.greenhouse.io/nice/jobs/5000149101?gh_jid=5000149101","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4532918101,"location":{"name":"USA - Atlanta, GA; USA - Hoboken, NJ; USA - Sandy, UT"},"metadata":[{"id":4778158101,"name":"Job Type","value":"Regular","value_type":"single_select"},{"id":4787631101,"name":"Hiring Manager","value":{"name":"Roshan Lewis","email":"roshan.lewis@nice.com","user_id":4445464101,"employee_id":"194218"},"value_type":"user"},{"id":4614529101,"name":"Category","value":"PRODUCT MANAGEMENT","value_type":"short_text"},{"id":4614545101,"name":"Job String","value":"Product Management.Product Management.PDM","value_type":"short_text"},{"id":4787135101,"name":"(HRBP) Critical Role","value":"Not Applicable","value_type":"single_select"},{"id":4952164101,"name":"(HRBP) Acquisition Job","value":"Not Applicable","value_type":"single_select"},{"id":7821998101,"name":"TA Director Only – Campaign","value":null,"value_type":"yes_no"}],"id":5000149101,"updated_at":"2026-10-08T23:12:27-04:00","requisition_id":"11838","title":"Senior Product Manager, Actimize","company_name":"NICE","first_published":"2026-10-08T13:50:28-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;Senior Product Manager, KYC Data Intelligence\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;NICE Actimize is seeking a \u0026lt;strong\u0026gt;Senior Product Manager\u0026lt;/strong\u0026gt; to own strategy and execution for a portfolio of data intelligence products supporting Know Your Customer (KYC) and financial crime risk management. You will identify high-value customer problems, define product strategy and roadmaps, partner with engineering and data teams from discovery through launch, and drive adoption with sales, marketing, services, partners, and customers. The portfolio may include watchlist, adverse media, entity-risk analytics, and AI-enabled capabilities used in customer screening and KYC due-diligence workflows. This role is ideal for an experienced enterprise software product leader who combines customer insight, technical fluency, commercial judgment, and disciplined execution.\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;How You Will Make an Impact\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Own the product vision, strategy, roadmap, and priorities for assigned KYC data intelligence products and capabilities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead customer and market discovery to identify unmet needs, validate opportunities, and translate insights into scalable product investments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Define target users, use cases, product requirements, release priorities, and acceptance criteria in partnership with technical product management, engineering, data, and analytics teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Guide products through the full lifecycle—from discovery and business case through development, launch, adoption, growth, and ongoing optimization.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Define and track success measures for customer value, adoption, usage, data quality, product performance, commercial outcomes, and roadmap execution.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with sales, marketing, services, and enablement teams to develop positioning, packaging, launch plans, sales tools, and customer-facing narratives.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Serve as a trusted product expert with customers, prospects, partners, and internal stakeholders; clearly communicate strategy, roadmap decisions, and product value.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support strategic customer engagements and resolve escalated product issues by balancing immediate needs with the integrity and scalability of the broader product.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Monitor the competitive, regulatory, technology, and data-provider landscape across KYC, financial crime analytics, identity, and AI.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;Required Qualifications\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Five or more years of software product management experience, including ownership of complex products for financial services.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated experience managing products across the full lifecycle, including discovery, validation, prioritization, delivery, launch, adoption, and optimization.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with enterprise SaaS, APIs, data platforms, analytics, workflow products, or other cloud-based software.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong customer-discovery skills and the ability to translate complex market needs into a clear product strategy and scalable requirements.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven ability to prioritize roadmaps, make informed trade-offs, and align technical and commercial stakeholders around decisions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Technical fluency is sufficient to collaborate effectively with engineering, architecture, data, analytics, and operations teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent written, verbal, presentation, and executive communication skills.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to operate with autonomy, bring structure to ambiguous problems, influence without direct authority, and drive decisions through execution.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bachelor’s degree or equivalent practical experience.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;Preferred Qualifications\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience with KYC, AML, customer screening, financial crime, or regulatory technology and data solutions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Knowledge of watchlists, adverse media, entity risk, identity data, risk-data licensing.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with global regulated financial institutions and mission-critical enterprise systems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience managing AI, generative AI, agentic AI, machine learning, or advanced analytics products.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with cloud architecture, REST APIs, data ingestion, enterprise integrations, security, privacy, or regulatory requirements.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with product pricing, packaging, partnerships, or commercial business cases.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;What’s in It for You?\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;You will have meaningful ownership of products that help financial institutions identify and manage financial crime risk. You will work with experienced product, engineering, data, commercial, and delivery teams in a global market with complex customer problems and significant opportunities for innovation. NICE offers a collaborative environment, broad exposure to customers and senior leaders, and career opportunities across roles, disciplines, domains, and locations. If you are motivated by customer impact, technical problem-solving, and building products that scale, you may be our next NICEr.\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Enjoy NICE-FLEX\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;At NICE, we work according to the NICE-FLEX hybrid model, which provides flexibility through two days in the office and three days of remote work each week. Office days focus on face-to-face collaboration, teamwork, and the exchange of new ideas.\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;About NICE Actimize\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;NICE Actimize is a leading provider of financial crime, risk, and compliance solutions for regional and global financial institutions and government regulators. Our experts apply innovative technology to help institutions identify financial crime, prevent fraud, support regulatory compliance, and safeguard consumers’ and investors’ assets.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Role Type:\u0026lt;/strong\u0026gt; Individual Contributor\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;strong\u0026gt;About NiCE \u0026lt;/strong\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4066083101,"name":"Actimize - Product","child_ids":[],"parent_id":4012238101}],"offices":[{"id":4005059101,"name":"USA - Hoboken, NJ","location":"USA - Hoboken, NJ","child_ids":[],"parent_id":4005091101}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://boards.eu.greenhouse.io/nice/jobs/4911286101?gh_jid=4911286101","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4493384101,"location":{"name":"Israel - Raanana"},"metadata":[{"id":4778158101,"name":"Job Type","value":"Regular","value_type":"single_select"},{"id":4787631101,"name":"Hiring Manager","value":{"name":"Shiri Sidi Kushnir","email":"shiri.sidikushnir@nice.com","user_id":4114967101,"employee_id":"134990"},"value_type":"user"},{"id":4614529101,"name":"Category","value":"PRODUCT MANAGEMENT","value_type":"short_text"},{"id":4614545101,"name":"Job String","value":"Product Management.Product Management Operations.Product Management Operations","value_type":"short_text"},{"id":4787135101,"name":"(HRBP) Critical Role","value":"Not Applicable","value_type":"single_select"},{"id":4952164101,"name":"(HRBP) Acquisition Job","value":"Not Applicable","value_type":"single_select"},{"id":7821998101,"name":"TA Director Only – Campaign","value":null,"value_type":"yes_no"}],"id":4911286101,"updated_at":"2026-08-28T02:17:11-04:00","requisition_id":"11337","title":"Senior Product Manager, AI","company_name":"NICE","first_published":"2026-07-19T09:41:00-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;So, what’s the role all about?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;NiCE is looking for a\u0026amp;nbsp;Senior Product Manager – AI\u0026amp;nbsp;to lead the definition\u0026amp;nbsp;and hands‑on creation\u0026amp;nbsp;of\u0026amp;nbsp;AI‑native, market‑leading Customer Experience solutions.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you will own innovative AI capabilities across the NiCE CX platform, shaping how AI understands customer interactions, guides human agents, and automates outcomes at enterprise scale. You will have the opportunity to\u0026amp;nbsp;personally design, prototype, and validate AI‑driven product experiences.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You will be responsible for building the next generation of AI‑powered CX solutions—not just features, but intelligent systems and working prototypes—while maintaining NiCE’s standards for security, governance, and enterprise readiness.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This is a\u0026amp;nbsp;highly hands‑on product role, ideal for a PM who enjoys\u0026amp;nbsp;building, experimenting, and turning ideas into tangible product artifacts quickly.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;How will you make an impact? \u0026lt;/strong\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Identifying real market and customer problems through research, data analysis, and direct customer engagement—and\u0026amp;nbsp;rapidly turning insights into working product prototypes\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Driving AI‑first product strategy, ensuring that AI is designed as a\u0026amp;nbsp;foundation for outcomes, not just an add‑on feature\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Using prototypes as a core decision‑making tool—to explore solutions, de‑risk complexity, and accelerate time‑to‑value\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Delivering clear, actionable roadmaps and strategic plans that are grounded in\u0026amp;nbsp;validated product concepts, not assumptions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Championing customer experience excellence through experimentation, iteration, and feedback‑driven improvements\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborating in a truly cross‑functional environment, where product, engineering, and data teams work as one\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Leading data‑driven decision making, using analytics, experimentation, and model performance insights to guide priorities and trade‑offs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Helping NiCE stay ahead of the market by bringing\u0026amp;nbsp;innovation, speed, and hands‑on AI fluency\u0026amp;nbsp;into everything we build\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;If you’re excited about\u0026amp;nbsp;building AI products—not just defining them, and want to shape the future of CX with real impact, this is the role for you.\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Have you got what it takes? \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;5+ years of software product management experience, delivering enterprise‑grade cloud and/or on‑prem solutions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven hands‑on experience working on AI‑powered, data‑driven, or automation‑centric products\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Strong technical understanding, with the ability to\u0026amp;nbsp;personally prototype solutions and work deeply with engineering and data science teams\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience influencing decisions across multiple global stakeholders and functions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong analytical and problem‑solving skills, with a bias toward outcomes and execution\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience translating concepts and ideas into\u0026amp;nbsp;concrete product artifacts\u0026amp;nbsp;(prototypes, flows, experiments, validation plans)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent communication skills—able to engage effectively from executive leadership to individual contributors\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to manage multiple initiatives in parallel and thrive in a fast‑paced environment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfortable working directly with customers and partners, including in high‑pressure situations\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Willingness to travel globally\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bachelor’s degree in a technical discipline (Computer Science, Engineering, or similar)\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;You will have an advantage if you also have:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Hands‑on experience using GenAI tools for prototyping, discovery, experimentation, or productivity\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience in Customer Experience, Contact Center, CCaaS, WEM, or enterprise SaaS platforms\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Knowledge of AI/ML concepts, including model behavior, evaluation, and lifecycle considerations\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with cloud architectures (AWS, Azure, or GCP)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with IP telephony, recording, compliance, or regulated enterprise environments\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What’s in it for you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Enjoy NiCE-FLEX!\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Requisition ID: 11337\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;Reporting to: Director, Product Management\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;Role Type: IC\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;#LI-Hybrid\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;strong\u0026gt;About NiCE \u0026lt;/strong\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4012324101,"name":"CX - Workforce Empowerment","child_ids":[],"parent_id":4012244101}],"offices":[{"id":4005087101,"name":"Israel - Raanana","location":"Israel - Raanana","child_ids":[],"parent_id":4005050101}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://boards.eu.greenhouse.io/nice/jobs/4983798101?gh_jid=4983798101","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4524537101,"location":{"name":"USA - Hoboken, NJ"},"metadata":[{"id":4778158101,"name":"Job Type","value":null,"value_type":"single_select"},{"id":4787631101,"name":"Hiring Manager","value":{"name":"Lauren Maschio","email":"lauren.maschio@nice.com","user_id":4111678101,"employee_id":"95346"},"value_type":"user"},{"id":4614529101,"name":"Category","value":"MARKETING","value_type":"short_text"},{"id":4614545101,"name":"Job String","value":"Marketing.Product Marketing.Product Marketing Manager","value_type":"short_text"},{"id":4787135101,"name":"(HRBP) Critical Role","value":"Not Applicable","value_type":"single_select"},{"id":4952164101,"name":"(HRBP) Acquisition Job","value":"Not Applicable","value_type":"single_select"},{"id":7821998101,"name":"TA Director Only – Campaign","value":null,"value_type":"yes_no"}],"id":4983798101,"updated_at":"2026-09-25T07:59:14-04:00","requisition_id":"11748","title":"Senior Product Marketing Manager","company_name":"NICE","first_published":"2026-09-23T08:59:53-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;So, what’s the role all about?\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:true,\u0026amp;quot;134233118\u0026amp;quot;:true,\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;As a Senior Product Marketing Manager within NiCE’s Agentic AI line of business, you will take ownership of shaping how our products are positioned, communicated, and brought to market. You will work closely with Product and Marketing teams to define compelling narratives, drive go to market strategies, and ensure consistent, high impact messaging across all channels.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:true,\u0026amp;quot;134233118\u0026amp;quot;:true,\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;This role operates at the intersection of strategy and execution, requiring strong collaboration across multiple product teams and adjacent functions. You will play a key role in aligning stakeholders, influencing roadmap discussions, and strengthening Product Marketing’s strategic voice within the organization.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:true,\u0026amp;quot;134233118\u0026amp;quot;:true,\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;You have an AI first mindset that thrives on solving challenges in new, creative ways. It is critical to apply this skill to storytelling that can distill sophisticated technology in new solutions and/or features into a clear and simple value proposition and to optimize workflows to maximize quality and efficiency.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:true,\u0026amp;quot;134233118\u0026amp;quot;:true,\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Success in this role means delivering clear, differentiated messaging, enabling revenue teams, and driving measurable market impact in a fast-evolving AI landscape.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:true,\u0026amp;quot;134233118\u0026amp;quot;:true,\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;How will you make an impact\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:true,\u0026amp;quot;134233118\u0026amp;quot;:true,\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;1\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;1\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Define and execute marketing plans including positioning, messaging, launches, and asset strategy\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:true,\u0026amp;quot;134233118\u0026amp;quot;:true,\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;1\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;2\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Partner closely with Product teams to ensure early and continuous alignment on roadmap, value propositions, and go to market strategy\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:true,\u0026amp;quot;134233118\u0026amp;quot;:true,\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;1\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;3\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Drive cross functional initiatives with Analyst Relations, Competitive Intelligence, PR, Sales Enablement, and Evangelism to ensure consistent narratives and coordinated market impact\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:true,\u0026amp;quot;134233118\u0026amp;quot;:true,\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;1\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;4\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Develop clear, compelling messaging frameworks that differentiate products and resonate with target audiences\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:true,\u0026amp;quot;134233118\u0026amp;quot;:true,\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;1\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;5\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Create and elevate high quality assets including presentations, thought leadership, launch materials, sales enablement content, one pagers, and website copy\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:true,\u0026amp;quot;134233118\u0026amp;quot;:true,\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;1\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;6\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Apply an AI first approach to product storytelling and internal workflows to improve efficiency and output quality\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:true,\u0026amp;quot;134233118\u0026amp;quot;:true,\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;1\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;7\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Strengthen Product Marketing’s role as a strategic partner by influencing decisions and aligning diverse stakeholder priorities\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:true,\u0026amp;quot;134233118\u0026amp;quot;:true,\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;1\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;8\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Continuously evolve Product Marketing processes, tools, and ways of working to operate effectively in a complex environment\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:true,\u0026amp;quot;134233118\u0026amp;quot;:true,\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;1\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;9\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Balance strategic thinking with hands on execution to deliver high quality outputs that drive business results\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:true,\u0026amp;quot;134233118\u0026amp;quot;:true,\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Have you got what it takes?\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:true,\u0026amp;quot;134233118\u0026amp;quot;:true,\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt; 5+ years of experience in Product Marketing, preferably within the contact center, SaaS or AI environments\u0026lt;/span\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;• Proven ability to own product marketing initiatives end to end, from strategy through execution\u0026lt;/span\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;• Strong technical understanding of SaaS and AI products and the ability to translate capabilities into customer value\u0026lt;/span\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;• Hands on experience using advanced AI tools and automation to improve marketing workflows and asset quality\u0026lt;/span\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;• Strong stakeholder management skills with the ability to align cross functional teams in complex environments\u0026lt;/span\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;• Excellent communication skills in English, both written and spoken\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:true,\u0026amp;quot;134233118\u0026amp;quot;:true,\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt; Ability to operate effectively in a fast paced, high growth environment with multiple priorities\u0026lt;/span\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;• Comfortable representing the company internally and externally, including presenting in webinars, events, and analyst engagements\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;What’s in it for you?\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:true,\u0026amp;quot;134233118\u0026amp;quot;:true,\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Join an innovative, fast growing organization at the forefront of AI, where you will have the opportunity to shape how cutting edge products are brought to market. You will work alongside high performing teams in a collaborative and dynamic environment, with strong opportunities for growth and impact.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:true,\u0026amp;quot;134233118\u0026amp;quot;:true,\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;If you are passionate about product marketing, AI innovation, and driving meaningful business outcomes, this could be your next big opportunity at NiCE.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:true,\u0026amp;quot;134233118\u0026amp;quot;:true,\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Requisition ID: 11748\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Reporting into: Sr. Product Marketing Team Manager\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:true,\u0026amp;quot;134233118\u0026amp;quot;:true,\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Role Type: Individual Contributor.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;strong\u0026gt;About NiCE \u0026lt;/strong\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4053783101,"name":"CX - Agentic Experience Automation","child_ids":[],"parent_id":4058412101}],"offices":[{"id":4005059101,"name":"USA - Hoboken, NJ","location":"USA - Hoboken, NJ","child_ids":[],"parent_id":4005091101}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://boards.eu.greenhouse.io/nice/jobs/4983800101?gh_jid=4983800101","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4524537101,"location":{"name":"USA - Atlanta, GA"},"metadata":[{"id":4778158101,"name":"Job Type","value":null,"value_type":"single_select"},{"id":4787631101,"name":"Hiring Manager","value":{"name":"Lauren Maschio","email":"lauren.maschio@nice.com","user_id":4111678101,"employee_id":"95346"},"value_type":"user"},{"id":4614529101,"name":"Category","value":"MARKETING","value_type":"short_text"},{"id":4614545101,"name":"Job String","value":"Marketing.Product Marketing.Product Marketing Manager","value_type":"short_text"},{"id":4787135101,"name":"(HRBP) Critical Role","value":"Not Applicable","value_type":"single_select"},{"id":4952164101,"name":"(HRBP) Acquisition Job","value":"Not Applicable","value_type":"single_select"},{"id":7821998101,"name":"TA Director Only – Campaign","value":null,"value_type":"yes_no"}],"id":4983800101,"updated_at":"2026-09-25T07:59:24-04:00","requisition_id":"11748","title":"Senior Product Marketing Manager","company_name":"NICE","first_published":"2026-09-23T08:59:51-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;So, what’s the role all about?\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:true,\u0026amp;quot;134233118\u0026amp;quot;:true,\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;As a Senior Product Marketing Manager within NiCE’s Agentic AI line of business, you will take ownership of shaping how our products are positioned, communicated, and brought to market. You will work closely with Product and Marketing teams to define compelling narratives, drive go to market strategies, and ensure consistent, high impact messaging across all channels.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:true,\u0026amp;quot;134233118\u0026amp;quot;:true,\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;This role operates at the intersection of strategy and execution, requiring strong collaboration across multiple product teams and adjacent functions. You will play a key role in aligning stakeholders, influencing roadmap discussions, and strengthening Product Marketing’s strategic voice within the organization.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:true,\u0026amp;quot;134233118\u0026amp;quot;:true,\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;You have an AI first mindset that thrives on solving challenges in new, creative ways. It is critical to apply this skill to storytelling that can distill sophisticated technology in new solutions and/or features into a clear and simple value proposition and to optimize workflows to maximize quality and efficiency.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:true,\u0026amp;quot;134233118\u0026amp;quot;:true,\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Success in this role means delivering clear, differentiated messaging, enabling revenue teams, and driving measurable market impact in a fast-evolving AI landscape.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:true,\u0026amp;quot;134233118\u0026amp;quot;:true,\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;How will you make an impact\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:true,\u0026amp;quot;134233118\u0026amp;quot;:true,\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;1\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;1\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Define and execute marketing plans including positioning, messaging, launches, and asset strategy\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:true,\u0026amp;quot;134233118\u0026amp;quot;:true,\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;1\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;2\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Partner closely with Product teams to ensure early and continuous alignment on roadmap, value propositions, and go to market strategy\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:true,\u0026amp;quot;134233118\u0026amp;quot;:true,\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;1\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;3\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Drive cross functional initiatives with Analyst Relations, Competitive Intelligence, PR, Sales Enablement, and Evangelism to ensure consistent narratives and coordinated market impact\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:true,\u0026amp;quot;134233118\u0026amp;quot;:true,\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;1\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;4\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Develop clear, compelling messaging frameworks that differentiate products and resonate with target audiences\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:true,\u0026amp;quot;134233118\u0026amp;quot;:true,\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;1\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;5\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Create and elevate high quality assets including presentations, thought leadership, launch materials, sales enablement content, one pagers, and website copy\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:true,\u0026amp;quot;134233118\u0026amp;quot;:true,\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;1\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;6\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Apply an AI first approach to product storytelling and internal workflows to improve efficiency and output quality\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:true,\u0026amp;quot;134233118\u0026amp;quot;:true,\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;1\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;7\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Strengthen Product Marketing’s role as a strategic partner by influencing decisions and aligning diverse stakeholder priorities\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:true,\u0026amp;quot;134233118\u0026amp;quot;:true,\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;1\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;8\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Continuously evolve Product Marketing processes, tools, and ways of working to operate effectively in a complex environment\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:true,\u0026amp;quot;134233118\u0026amp;quot;:true,\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;1\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;9\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Balance strategic thinking with hands on execution to deliver high quality outputs that drive business results\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:true,\u0026amp;quot;134233118\u0026amp;quot;:true,\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Have you got what it takes?\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:true,\u0026amp;quot;134233118\u0026amp;quot;:true,\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt; 5+ years of experience in Product Marketing, preferably within the contact center, SaaS or AI environments\u0026lt;/span\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;• Proven ability to own product marketing initiatives end to end, from strategy through execution\u0026lt;/span\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;• Strong technical understanding of SaaS and AI products and the ability to translate capabilities into customer value\u0026lt;/span\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;• Hands on experience using advanced AI tools and automation to improve marketing workflows and asset quality\u0026lt;/span\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;• Strong stakeholder management skills with the ability to align cross functional teams in complex environments\u0026lt;/span\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;• Excellent communication skills in English, both written and spoken\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:true,\u0026amp;quot;134233118\u0026amp;quot;:true,\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt; Ability to operate effectively in a fast paced, high growth environment with multiple priorities\u0026lt;/span\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;• Comfortable representing the company internally and externally, including presenting in webinars, events, and analyst engagements\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;What’s in it for you?\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:true,\u0026amp;quot;134233118\u0026amp;quot;:true,\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Join an innovative, fast growing organization at the forefront of AI, where you will have the opportunity to shape how cutting edge products are brought to market. You will work alongside high performing teams in a collaborative and dynamic environment, with strong opportunities for growth and impact.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:true,\u0026amp;quot;134233118\u0026amp;quot;:true,\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;If you are passionate about product marketing, AI innovation, and driving meaningful business outcomes, this could be your next big opportunity at NiCE.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:true,\u0026amp;quot;134233118\u0026amp;quot;:true,\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Requisition ID: 11748\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Reporting into: Sr. Product Marketing Team Manager\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:true,\u0026amp;quot;134233118\u0026amp;quot;:true,\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Role Type: Individual Contributor.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;strong\u0026gt;About NiCE \u0026lt;/strong\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4053783101,"name":"CX - Agentic Experience Automation","child_ids":[],"parent_id":4058412101}],"offices":[{"id":4005059101,"name":"USA - Hoboken, NJ","location":"USA - Hoboken, NJ","child_ids":[],"parent_id":4005091101}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://boards.eu.greenhouse.io/nice/jobs/5021329101?gh_jid=5021329101","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4543902101,"location":{"name":"India - Pune"},"metadata":[{"id":4778158101,"name":"Job Type","value":"Regular","value_type":"single_select"},{"id":4787631101,"name":"Hiring Manager","value":{"name":"Manish Gulrandhe","email":"manish.gulrandhe@niceactimize.com","user_id":4112006101,"employee_id":"111915"},"value_type":"user"},{"id":4614529101,"name":"Category","value":"PRODUCT MANAGEMENT","value_type":"short_text"},{"id":4614545101,"name":"Job String","value":"Product Management.Product Management.PO","value_type":"short_text"},{"id":4787135101,"name":"(HRBP) Critical Role","value":"Not Applicable","value_type":"single_select"},{"id":4952164101,"name":"(HRBP) Acquisition Job","value":"Not Applicable","value_type":"single_select"},{"id":7821998101,"name":"TA Director Only – Campaign","value":false,"value_type":"yes_no"}],"id":5021329101,"updated_at":"2026-10-30T03:32:02-04:00","requisition_id":"11955","title":"Senior Product Owner, Actimize ( BFSI, AI)","company_name":"NICE","first_published":"2026-10-30T03:32:02-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;So, what’s the role all about?\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;This role offers the opportunity to shape products that combat financial crime while ensuring adherence to complex regulatory requirements and working as a Product Owner in a matrix structure. The ideal candidate will combine domain expertise, strategic thinking, technical acumen, and a practical understanding of Generative AI and Agentic AI concepts to deliver impactful solutions.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;How will you make an impact?\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ol\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Product Strategy \u0026amp;amp; Roadmap Development\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;Define and execute the product vision, strategy, and roadmap for FCC solutions.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;Align product initiatives with organizational goals and client needs, focusing on innovation and compliance.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Regulatory and Industry Expertise\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;Stay updated on global financial crime regulations and ensure product offerings meet compliance requirements.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;Analyse emerging trends in financial crime to identify opportunities for product enhancement.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Solution Design \u0026amp;amp; Development\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;Collaborate with cross-functional teams, including domain experts, engineers, data scientists, and AI specialists, to design solutions for the Financial Crime and Compliance platform, including AI-assisted and Agentic AI-enabled workflows where relevant.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;AI \u0026amp;amp; Agentic Innovation\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;Identify practical opportunities to apply Generative AI and Agentic AI concepts, such as AI agents, workflow automation, decision support, and assisted investigations, to improve product outcomes and user productivity.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;Translate AI/Agentic AI concepts into clear product requirements, user stories, acceptance criteria, and measurable business value while partnering with engineering and data science teams.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;Demonstrate conceptual understanding and some hands-on exposure with LLM-based solutions, prompt-driven workflows, RAG patterns, AI agents, or enterprise AI tools.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;Support responsible AI practices by considering governance, explainability, security, privacy, model limitations, and compliance expectations in product design.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Stakeholder Collaboration\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;Partner with clients, business stakeholders, and internal teams to gather insights and translate them into actionable product requirements.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;Act as the voice of the customer and ensure the delivery of solutions that exceed expectations.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Agile Product Management\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;Own the product backlog, prioritize features, and define user stories with clear acceptance criteria.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;Work closely with Scrum teams to deliver high-quality, timely product releases.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Data-Driven Decision Making\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;Leverage data and analytics to assess product performance, measure ROI, and identify areas for improvement.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;Recommend enhancements based on insights from client feedback and market analysis.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/ol\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Have you got what it takes?\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Experience:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;5-8 years \u0026lt;/strong\u0026gt;of product management experience, preferably in Financial Crime, Compliance, or Financial Services domains. Experience contributing to AI-enabled products, intelligent automation initiatives, GenAI solutions, or Agentic AI use cases is highly desirable.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Domain Expertise:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;Strong knowledge of financial crime regulations, compliance requirements, and risk management practices.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Analytical \u0026amp;amp; Problem-Solving:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;Strong problem-solving skills and ability to synthesize complex requirements into actionable product strategies.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;Proficiency in data analysis and metrics-driven decision-making.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Technical Skills:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;Experience working with Agile methodologies and tools like Jira/Confluence.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;Understanding of APIs, data modelling, and scalable system design.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;Familiarity with Generative AI, Large Language Models (LLMs), Retrieval Augmented Generation (RAG), AI agents, and agent orchestration concepts.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;Conceptual understanding of Agentic AI patterns, including task planning, tool usage, human-in-the-loop review, and workflow automation.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;Some hands-on exposure to AI tools or prototypes, such as prompt engineering, AI-assisted workflows, RAG experiments, low-code AI agents, or collaboration with engineering teams on proof-of-concepts.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;Ability to convert AI capabilities into product requirements, customer value propositions, adoption metrics, and responsible implementation considerations.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Communication:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;Excellent verbal and written communication skills to articulate vision, plans, and progress clearly.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;Ability to present complex ideas to both technical and non-technical audiences.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;What’s in it for you?\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr!\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Enjoy NiCE-FLEX!\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p style=\u0026quot;line-height: 1;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Requisition ID: 11569\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;Reporting into: \u0026lt;/strong\u0026gt;Manager, Product Management, Actimize\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p style=\u0026quot;line-height: 1;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Role Type: \u0026lt;/strong\u0026gt;Individual Contributor\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;strong\u0026gt;About NiCE \u0026lt;/strong\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4066083101,"name":"Actimize - Product","child_ids":[],"parent_id":4012238101}],"offices":[{"id":4005086101,"name":"India - Pune","location":"India - Pune","child_ids":[],"parent_id":4005049101}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://boards.eu.greenhouse.io/nice/jobs/4982756101?gh_jid=4982756101","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4525069101,"location":{"name":"India - Pune"},"metadata":[{"id":4778158101,"name":"Job Type","value":"Regular","value_type":"single_select"},{"id":4787631101,"name":"Hiring Manager","value":{"name":"Umesh Sattigeri","email":"umesh.sattigeri@nice.com","user_id":4115871101,"employee_id":"44341"},"value_type":"user"},{"id":4614529101,"name":"Category","value":"PROFESSIONAL SERVICES","value_type":"short_text"},{"id":4614545101,"name":"Job String","value":"Support.Services and Support.Services and Support Engineer","value_type":"short_text"},{"id":4787135101,"name":"(HRBP) Critical Role","value":"Not Applicable","value_type":"single_select"},{"id":4952164101,"name":"(HRBP) Acquisition Job","value":"Not Applicable","value_type":"single_select"},{"id":7821998101,"name":"TA Director Only – Campaign","value":false,"value_type":"yes_no"}],"id":4982756101,"updated_at":"2026-10-29T08:43:10-04:00","requisition_id":"11772","title":"Senior Professional Services Engineer (Chatbot)","company_name":"NICE","first_published":"2026-09-22T11:44:36-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;strong\u0026gt;So, what’s the role all about?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In NiCE as a Senior professional Services Engineer is a customer-facing, billable role responsible for delivering specialized expertise and solutions for NiCE products and services. This includes implementing, configuring, and optimizing AI-driven applications, such as chatbots, knowledge assistants, and other NICE solutions, for enterprise contact centers as part of NICE Managed Services. The position combines technical and business responsibilities, requiring engagement with clients to understand their needs, provide consultative support, and deliver cutting-edge solutions.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;How will you make an impact?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Technical Implementation:\u0026lt;/li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Configure, program, develop and modify NiCE CXone solutions, including AI, NLU, ACD, IVR, ASR, and CRM integrations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead the design and development of multiple AI and bot applications, ensuring alignment with customer requirements and industry best practices.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Optimize and maintain multiple AI bots, including both generative and legacy models.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with Customer on Knowledge management Curation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Implement and enhance AI-driven services such as knowledge assistant engines and conversational intelligence.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;li\u0026gt;Project Management:\u0026lt;/li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with project managers to design and oversee end-to-end project rollouts.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage system lifecycle development, change control processes, and risk analysis for enterprise solutions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensure seamless project execution through inter-departmental coordination and clear communication.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;li\u0026gt;Business Consulting:\u0026lt;/li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Provide subject matter expertise on NiCE CXone digital products and AI solutions during client consultations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Conduct business analysis to assess user needs, design tailored solutions and provide industry guidance.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Promote the use of AI tools to enhance decision-making and operational efficiency across business units.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;li\u0026gt;Leadership and Mentorship:\u0026lt;/li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Update and Maintain documentation and processes for emerging digital products post-handover from Implementation teams.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;Have you got what it takes?\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Bachelor’s degree in technical (e.g., Computer Science, Information Systems, Electrical Engineering) or business field (e.g., Marketing, MIS) or equivalent work experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;4-8 years of professional experience, with 2+ years in digital channels or AI/Bot software applications preferred.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Technical configuration and programming of AI and contact center technologies.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;CRM integrations, APIs, and other ecosystem technologies.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Best practices for contact center operations and KPIs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with Generative AI models, NLU techniques, and automation principles.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with Knowledge management Curation\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Industry trends and emerging technologies in AI and digital customer engagement.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Analytical and inquisitive mindset.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Team-oriented with strong interpersonal skills.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Early adopter of innovative technologies.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong sense of accountability and ownership.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Professional communication, behavior and demeanor.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What’s in it for you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Enjoy NiCE-FLEX!\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Requisition ID: \u0026lt;/strong\u0026gt;11772\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;Reporting into:\u0026lt;/strong\u0026gt;\u0026amp;nbsp;Tech Manager\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;Role Type:\u0026lt;/strong\u0026gt; Individual Contributor\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;strong\u0026gt;About NiCE \u0026lt;/strong\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4012330101,"name":"GCO - Customer Success \u0026 Services","child_ids":[],"parent_id":4012244101}],"offices":[{"id":4005086101,"name":"India - Pune","location":"India - Pune","child_ids":[],"parent_id":4005049101}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://boards.eu.greenhouse.io/nice/jobs/4969646101?gh_jid=4969646101","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4519576101,"location":{"name":"India - Pune"},"metadata":[{"id":4778158101,"name":"Job Type","value":"Regular","value_type":"single_select"},{"id":4787631101,"name":"Hiring Manager","value":{"name":"Pushkaraj Bhamare","email":"pushkaraj.bhamare@niceactimize.com","user_id":4152245101,"employee_id":"169246"},"value_type":"user"},{"id":4614529101,"name":"Category","value":"PROFESSIONAL SERVICES","value_type":"short_text"},{"id":4614545101,"name":"Job String","value":"Professional Services.Professional Services.Professional Services Engineer","value_type":"short_text"},{"id":4787135101,"name":"(HRBP) Critical Role","value":"Not Applicable","value_type":"single_select"},{"id":4952164101,"name":"(HRBP) Acquisition Job","value":"Not Applicable","value_type":"single_select"},{"id":7821998101,"name":"TA Director Only – Campaign","value":false,"value_type":"yes_no"}],"id":4969646101,"updated_at":"2026-10-23T08:22:13-04:00","requisition_id":"11693","title":"Senior Professional Services Engineer (PL/SQL, BFSI)","company_name":"NICE","first_published":"2026-10-22T02:04:16-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h1\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;So, what’s the role all about?\u0026lt;/span\u0026gt;\u0026lt;/h1\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;We are looking for a talented and motivated Senior Professional Services Engineer to join our NiCE Actimize Professional Services team. This is a customer-facing role focused on delivering and implementing financial crime prevention solutions for leading global financial institutions. You will play a key role in configuring, customizing, and deploying Actimize solutions across domains such as AML, Fraud Prevention, and Trading Compliance. You are someone who enjoys working on complex enterprise applications, understands backend systems, and thrives in solving customer challenges.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;If you are passionate about building impactful solutions, working in a global environment, and pushing your limits—then come be a part of NiCE Actimize.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;How will you make an impact?\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 10pt; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;Develop, configure, and customize Actimize solutions based on design specifications\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 10pt; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;Participate in end-to-end implementation lifecycle including requirement analysis, design, build, and deployment\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 10pt; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;Work closely with Architects, Business Analysts, and cross-functional global teams\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 10pt; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;Interface with customers to understand business requirements and deliver tailored solutions\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 10pt; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;Implement and configure new applications and set up environments\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 10pt; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;Deploy solutions and support production issues, including troubleshooting functional problems\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 10pt; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;Collaborate with R\u0026amp;amp;D, Professional Services, and Support teams\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 10pt; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;Build tools and utilities to improve engineering productivity and delivery efficiency\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 10pt; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;Ensure adherence to enterprise software standards and best practices\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 10pt; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;Work independently on complex tasks with high attention to detail\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 10pt; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;Support customers across different time zones and occasionally work on-site\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h1\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;Have you got what it takes?\u0026lt;/span\u0026gt;\u0026lt;/h1\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 10pt; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;4–8 years of relevant experience\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 10pt; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;Strong experience in enterprise application development / implementation\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 10pt; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;Hands-on experience with SQL, PostgreSQL / MS SQL Server and large datasets\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 10pt; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;Strong understanding of application architecture and workflows\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 10pt; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;Experience working in complex database environments\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 10pt; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;Exposure to Unix/Linux environments and command-line operations\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 10pt; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;Familiarity with AWS ecosystem (EC2, S3) and cloud-based deployments\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 10pt; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;Knowledge or exposure to Kubernetes, Docker, and containerized environments\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 10pt; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;Strong analytical, troubleshooting, and debugging skills\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 10pt; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;Understanding of secure coding, scalability, and multi-user systems\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 10pt; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;Experience working in Agile / Waterfall models in a matrix organization\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 10pt; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;Excellent written and verbal communication skills\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 10pt; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;Strong problem-solving mindset with ability to work independently\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h1\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;You will have an advantage if you also have:\u0026lt;/span\u0026gt;\u0026lt;/h1\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 10pt; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;Experience with Actimize product development / configuration\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 10pt; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;Background in Professional Services / Implementation roles\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 10pt; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;Exposure to Financial Services / Compliance / AML / Fraud domains\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 10pt; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;Experience working in global delivery environments\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 10pt; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;Awareness and practical usage of AI tools for productivity improvement\u0026lt;/span\u0026gt;\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;What’s in it for you?\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr!\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Enjoy NiCE-FLEX!\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt; font-family: \u0026#39;times new roman\u0026#39;, times, serif;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Requisition ID:\u0026lt;/strong\u0026gt; 11671\u0026lt;/span\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt; font-family: \u0026#39;times new roman\u0026#39;, times, serif;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Reporting into:\u0026lt;/strong\u0026gt; Tech Manager\u0026lt;/span\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt; font-family: \u0026#39;times new roman\u0026#39;, times, serif;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Role Type:\u0026lt;/strong\u0026gt;\u0026amp;nbsp;Individual Contributor\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;strong\u0026gt;About NiCE \u0026lt;/strong\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4012255101,"name":"Actimize - Services - Americas","child_ids":[4017085101,4036723101],"parent_id":4012238101}],"offices":[{"id":4005086101,"name":"India - Pune","location":"India - Pune","child_ids":[],"parent_id":4005049101}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://boards.eu.greenhouse.io/nice/jobs/4864558101?gh_jid=4864558101","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4468772101,"location":{"name":"Sweden - Remote"},"metadata":[{"id":4778158101,"name":"Job Type","value":"Regular","value_type":"single_select"},{"id":4787631101,"name":"Hiring Manager","value":{"name":"Sarah Halley","email":"sarah.halley@nice.com","user_id":4488497101,"employee_id":"197124"},"value_type":"user"},{"id":4614529101,"name":"Category","value":"SALES","value_type":"short_text"},{"id":4614545101,"name":"Job String","value":"Sales.Pre-Sales.Sales Engineer","value_type":"short_text"},{"id":4787135101,"name":"(HRBP) Critical Role","value":"Not Applicable","value_type":"single_select"},{"id":4952164101,"name":"(HRBP) Acquisition Job","value":"Cognigy","value_type":"single_select"},{"id":7821998101,"name":"TA Director Only – Campaign","value":null,"value_type":"yes_no"}],"id":4864558101,"updated_at":"2026-09-08T10:57:29-04:00","requisition_id":"10885","title":"Senior Sales Engineer, AI","company_name":"NICE","first_published":"2026-07-08T09:17:14-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;So, What\u0026#39;s the role all about?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a member of our presales team, you will work closely with our sales team on discovery calls, technical deep dives, product demonstrations, and basic POC’s/POV’s. A sales engineering role is all about creating a great experience for our customers.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Are you a tech-savvy professional with a knack for delivering captivating demos? Do you thrive in the world of enterprise software, especially in contact center or automation technologies? If so, we have an exciting opportunity for you!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location:\u0026lt;/strong\u0026gt;\u0026amp;nbsp;Sweden (Remote)\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;Territory:\u0026lt;/strong\u0026gt;\u0026amp;nbsp;Nordics (Sweden, Norway, Iceland, Denmark, Finland, Baltics)\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;How will you make an impact?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Support strategic opportunities across the Northern Europe region (Sweden, Norway, Iceland, Denmark, Finland, Baltics).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partnering with the sales team to plan, prepare and execute on strategic deals within the sales cycle.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Participating in discovery calls and technical deep dives.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Creating and delivering powerful presentations and customized product demonstrations\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Design and recommend solutions that meet customer specific needs and business requirements, highlighting the benefits, capabilities and value proposition of NiCE Cognigy.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Discover and analyze customer requirements, understand their pain points, and provide recommendations on how NiCE Cognigy can address these needs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborating with relevant stakeholders to communicate customer requirements and further enhancements.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide technical support to the sales team before and during the sales process, answering technical questions, demonstrating NiCE Cognigy to potential customers, and providing product information.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Stay up-to-date on the competitive landscape and perform technical comparisons between the company\u0026#39;s software and other conversational AI products on the market.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide internal training to other teams across the company\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Have you got what it takes?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Consulting \u0026amp;amp; Sales Engineering Expertise:\u0026lt;/strong\u0026gt;\u0026amp;nbsp;Leverage your experience in roles like consultant, sales engineer, or presales to provide insightful and engaging demonstrations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Enterprise Software Proficiency:\u0026lt;/strong\u0026gt;\u0026amp;nbsp;Bring your background in the enterprise software space, particularly with contact center or automation technologies, to the table.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Programming Skills:\u0026lt;/strong\u0026gt;\u0026amp;nbsp;Utilize your JavaScript programming/scripting experience, essential for presales and enablement services. Knowledge of Java, Python, or similar languages is a plus.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Low Code \u0026amp;amp; Conversational AI Experience:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;Experience presenting conversational AI and generative AI technologies.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Contact Center Knowledge:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;Understanding contact center technology (SIP and typical contact center components such as SBCs, ACD, ASR, TTS, etc.). Experience with conversation design, IVR design or chatbot design.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Presentation Prowess:\u0026lt;/strong\u0026gt;\u0026amp;nbsp;Be a confident and engaging presenter, capable of captivating your audience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Creative \u0026amp;amp; Design Skills:\u0026lt;/strong\u0026gt;\u0026amp;nbsp;Experience with video editing, Photoshop, or similar tools is a valuable asset.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Tech Enthusiast:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;Demonstrate confidence in speaking about and dealing with technology, with an ability to quickly learn new technologies.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Technical Expertise:\u0026lt;/strong\u0026gt;\u0026amp;nbsp;Have a deep understanding of Cognigy, conversational AI technologies, NLU/NLP, and related software technologies, including UI/UX.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Sales Acumen:\u0026lt;/strong\u0026gt; Effectively communicate complex technology in an easy-to-understand manner, build rapport with customers, and showcase Cognigy’s capabilities and value proposition.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Communication \u0026amp;amp; Collaboration:\u0026lt;/strong\u0026gt;\u0026amp;nbsp;Exhibit excellent communication skills, tailored to your audience, and the ability to collaborate effectively with cross-functional teams (\u0026lt;strong\u0026gt;Must be fluent in English and Swedish. Other Nordic languages are a plus.)\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;What’s in it for you?\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335551550\u0026amp;quot;:6,\u0026amp;quot;335551620\u0026amp;quot;:6,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:240,\u0026amp;quot;335572083\u0026amp;quot;:0,\u0026amp;quot;335572084\u0026amp;quot;:0,\u0026amp;quot;335572085\u0026amp;quot;:4278190080,\u0026amp;quot;469789810\u0026amp;quot;:\u0026amp;quot;nil\u0026amp;quot;}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:259}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;\u0026lt;span data-ccp-parastyle=\u0026quot;Normal (Web)\u0026quot;\u0026gt;About \u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;\u0026lt;span data-ccp-parastyle=\u0026quot;Normal (Web)\u0026quot;\u0026gt;Cognigy\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:true,\u0026amp;quot;134233118\u0026amp;quot;:true,\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;\u0026lt;span data-ccp-parastyle=\u0026quot;Normal (Web)\u0026quot;\u0026gt;NiCE\u0026lt;/span\u0026gt; \u0026lt;span data-ccp-parastyle=\u0026quot;Normal (Web)\u0026quot;\u0026gt;Cognigy\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-parastyle=\u0026quot;Normal (Web)\u0026quot;\u0026gt; delivers AI that works—fast, human, and enterprise-ready. As the leading AI-first CX platform built for real-world scale, we combine Generative and Conversational AI through orchestration, tools, and enterprise systems to power Agentic AI. Backed by global CX leader \u0026lt;/span\u0026gt;\u0026lt;span data-ccp-parastyle=\u0026quot;Normal (Web)\u0026quot;\u0026gt;NiCE\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-parastyle=\u0026quot;Normal (Web)\u0026quot;\u0026gt;, we empower brands with AI Agents that redefine customer experiences and achieve measurable ROI—instantly, across every channel and in 100+ languages.\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:true,\u0026amp;quot;134233118\u0026amp;quot;:true,\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Requisition ID: \u0026lt;/strong\u0026gt;10885\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Reporting into:\u0026lt;/strong\u0026gt; Director, Sales Engineering\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Job type:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;Individual contributor.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;#LI-Remote\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;strong\u0026gt;About NiCE \u0026lt;/strong\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4053783101,"name":"CX - Agentic Experience Automation","child_ids":[],"parent_id":4058412101}],"offices":[{"id":4007963101,"name":"Sweden - Remote","location":"Sweden - Remote","child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://boards.eu.greenhouse.io/nice/jobs/4945144101?gh_jid=4945144101","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4508744101,"location":{"name":"Germany - Remote"},"metadata":[{"id":4778158101,"name":"Job Type","value":"Regular","value_type":"single_select"},{"id":4787631101,"name":"Hiring Manager","value":{"name":"Ernesto Schmidt-Mumm","email":"ernesto.schmidt-mumm@nice.com","user_id":4517336101,"employee_id":"198430"},"value_type":"user"},{"id":4614529101,"name":"Category","value":"SALES","value_type":"short_text"},{"id":4614545101,"name":"Job String","value":null,"value_type":"short_text"},{"id":4787135101,"name":"(HRBP) Critical Role","value":"QCR","value_type":"single_select"},{"id":4952164101,"name":"(HRBP) Acquisition Job","value":"Cognigy","value_type":"single_select"},{"id":7821998101,"name":"TA Director Only – Campaign","value":null,"value_type":"yes_no"}],"id":4945144101,"updated_at":"2026-09-15T10:19:56-04:00","requisition_id":"11597","title":"Senior Sales Engineer - AI Agents (DACH)","company_name":"NICE","first_published":"2026-08-26T09:23:29-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Join the recognized leader in AI-first CX\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;NiCE Cognigy is building the \u0026lt;strong\u0026gt;Agentic AI Workforce\u0026lt;/strong\u0026gt; of the future for enterprise customer service — named a Leader in the \u0026lt;strong\u0026gt;Forrester Wave™ 2026\u0026lt;/strong\u0026gt; and a three-time Leader in the \u0026lt;strong\u0026gt;Gartner® Magic Quadrant™\u0026lt;/strong\u0026gt;. We already power AI Agents for \u0026lt;strong\u0026gt;1,250+ brands worldwide\u0026lt;/strong\u0026gt;, and with NiCE investing heavily in AI, the opportunity ahead of us has never been bigger.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Germany is already one of our strongest markets — and we\u0026#39;re just getting started. We\u0026#39;re looking for a seasoned, senior presales professional to help us win the most complex enterprise deals and drive our expansion into Switzerland, the Eastern European markets and beyond.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;So, What\u0026#39;s the role all about?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a senior member of our DACH presales team, you\u0026#39;ll be the trusted technical advisor on our most strategic and complex enterprise opportunities. This is not a junior demo role — it\u0026#39;s a position for a tenured consultant who can own the technical narrative in front of enterprise buyers, navigate sophisticated stakeholder landscapes, and shape solutions that close seven-figure deals.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Beyond the deal cycle, you\u0026#39;ll be a visible voice for NiCE Cognigy in the market — representing us through thought leadership at customer and marketing events, and helping drive awareness across the region.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;How will you make an impact?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Partner with the sales team to plan, prepare and execute on \u0026lt;strong\u0026gt;complex, strategic enterprise deals\u0026lt;/strong\u0026gt; across DACH and expansion markets.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead discovery calls and technical deep dives with enterprise stakeholders, uncovering pain points and business requirements.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Create and deliver powerful, customized product demonstrations and presentations that resonate with both technical and business audiences.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Design and recommend solutions tailored to customer needs, articulating the capabilities and value proposition of NiCE Cognigy.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Run and support POCs/POVs that prove value in real enterprise environments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Be a \u0026lt;strong\u0026gt;visible voice for NiCE Cognigy in the market\u0026lt;/strong\u0026gt; — representing us through thought leadership at customer events, webinars, trade shows and marketing activities to build awareness.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Stay ahead of the competitive landscape and deliver credible technical comparisons against other AI Agent and agentic AI platforms.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with product and other internal teams to feed back customer requirements and deliver internal enablement.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Have you got what it takes?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Senior Presales / Sales Engineering Expertise:\u0026lt;/strong\u0026gt; A tenured track record in presales, sales engineering, or solution consulting — ideally managing complex enterprise deals end to end.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Enterprise Software Proficiency:\u0026lt;/strong\u0026gt; Deep background in the enterprise software space, particularly contact center (CCaaS) or automation technologies.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;AI Agents \u0026amp;amp; Generative AI Experience:\u0026lt;/strong\u0026gt; Hands-on experience presenting AI Agents, agentic AI, conversational and generative AI technologies.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;AI-Native Way of Working:\u0026lt;/strong\u0026gt; You actively use LLMs and AI tools in your daily work to move faster and build better. Whether it\u0026#39;s agentic coding assistants like Claude Code, Cursor, or GitHub Copilot, AI app builders like v0, Lovable or Replit Agent, or general assistants like Claude and ChatGPT, you know how to put these tools to work — \u0026quot;vibe coding\u0026quot; tailored demo environments, prototyping integrations, and accelerating POCs that wow customers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Programming Skills:\u0026lt;/strong\u0026gt; JavaScript programming/scripting experience essential; Java, Python or similar is a plus.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Contact Center Knowledge:\u0026lt;/strong\u0026gt; Understanding of contact center technology (SIP, SBCs, ACD, ASR, TTS, etc.) and experience with conversation, IVR or chatbot design.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Thought Leadership \u0026amp;amp; Presence:\u0026lt;/strong\u0026gt; A confident, engaging presenter comfortable on stage at customer and industry events.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Technical Depth:\u0026lt;/strong\u0026gt; Strong grasp of NLU/NLP, conversational AI technologies, and related software, including UI/UX.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Sales Acumen:\u0026lt;/strong\u0026gt; Able to translate complex technology into clear business value and build rapport with senior enterprise stakeholders.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Communication \u0026amp;amp; Collaboration:\u0026lt;/strong\u0026gt; Excellent communication skills and cross-functional collaboration. Fluent in German and English; additional regional languages a plus.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;What’s in it for you?\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335551550\u0026amp;quot;:6,\u0026amp;quot;335551620\u0026amp;quot;:6,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:240,\u0026amp;quot;335572083\u0026amp;quot;:0,\u0026amp;quot;335572084\u0026amp;quot;:0,\u0026amp;quot;335572085\u0026amp;quot;:4278190080,\u0026amp;quot;469789810\u0026amp;quot;:\u0026amp;quot;nil\u0026amp;quot;}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:259}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p data-ccp-border-bottom=\u0026quot;0px none \u0026quot; data-ccp-padding-bottom=\u0026quot;0px\u0026quot;\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:240,\u0026amp;quot;335572083\u0026amp;quot;:0,\u0026amp;quot;335572084\u0026amp;quot;:0,\u0026amp;quot;335572085\u0026amp;quot;:4278190080,\u0026amp;quot;469789810\u0026amp;quot;:\u0026amp;quot;nil\u0026amp;quot;}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335551550\u0026amp;quot;:6,\u0026amp;quot;335551620\u0026amp;quot;:6,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:240,\u0026amp;quot;335572083\u0026amp;quot;:0,\u0026amp;quot;335572084\u0026amp;quot;:0,\u0026amp;quot;335572085\u0026amp;quot;:4278190080,\u0026amp;quot;469789810\u0026amp;quot;:\u0026amp;quot;nil\u0026amp;quot;}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;\u0026lt;span data-ccp-parastyle=\u0026quot;Normal (Web)\u0026quot;\u0026gt;About \u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;\u0026lt;span data-ccp-parastyle=\u0026quot;Normal (Web)\u0026quot;\u0026gt;Cognigy\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:true,\u0026amp;quot;134233118\u0026amp;quot;:true,\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;\u0026lt;span data-ccp-parastyle=\u0026quot;Normal (Web)\u0026quot;\u0026gt;NiCE\u0026lt;/span\u0026gt; \u0026lt;span data-ccp-parastyle=\u0026quot;Normal (Web)\u0026quot;\u0026gt;Cognigy\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-parastyle=\u0026quot;Normal (Web)\u0026quot;\u0026gt; delivers AI that works—fast, human, and enterprise-ready. As the leading AI-first CX platform built for real-world scale, we combine Generative and Conversational AI through orchestration, tools, and enterprise systems to power Agentic AI. Backed by global CX leader \u0026lt;/span\u0026gt;\u0026lt;span data-ccp-parastyle=\u0026quot;Normal (Web)\u0026quot;\u0026gt;NiCE\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-parastyle=\u0026quot;Normal (Web)\u0026quot;\u0026gt;, we empower brands with AI Agents that redefine customer experiences and achieve measurable ROI—instantly, across every channel and in 100+ languages.\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:true,\u0026amp;quot;134233118\u0026amp;quot;:true,\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Requisition ID: \u0026lt;/strong\u0026gt;11597\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Reporting into:\u0026lt;/strong\u0026gt; \u0026lt;span data-teams=\u0026quot;true\u0026quot;\u0026gt;Director, Sales Engineering\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Job type:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;Individual contributor.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;#LI-Remote\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;strong\u0026gt;About NiCE \u0026lt;/strong\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4053783101,"name":"CX - Agentic Experience Automation","child_ids":[],"parent_id":4058412101}],"offices":[{"id":4005176101,"name":"Germany - Remote","location":"Germany - Remote","child_ids":[],"parent_id":4005104101}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://boards.eu.greenhouse.io/nice/jobs/4974484101?gh_jid=4974484101","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4521672101,"location":{"name":"Germany - Remote"},"metadata":[{"id":4778158101,"name":"Job Type","value":"Regular","value_type":"single_select"},{"id":4787631101,"name":"Hiring Manager","value":{"name":"Ernesto Schmidt-Mumm","email":"ernesto.schmidt-mumm@nice.com","user_id":4517336101,"employee_id":"198430"},"value_type":"user"},{"id":4614529101,"name":"Category","value":"SALES","value_type":"short_text"},{"id":4614545101,"name":"Job String","value":null,"value_type":"short_text"},{"id":4787135101,"name":"(HRBP) Critical Role","value":"QCR","value_type":"single_select"},{"id":4952164101,"name":"(HRBP) Acquisition Job","value":"Cognigy","value_type":"single_select"},{"id":7821998101,"name":"TA Director Only – Campaign","value":null,"value_type":"yes_no"}],"id":4974484101,"updated_at":"2026-09-21T05:46:53-04:00","requisition_id":"11719","title":"Senior Sales Engineer - AI Agents (Poland, CEE)","company_name":"NICE","first_published":"2026-09-21T05:46:53-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Join the recognized leader in AI-first CX\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;NiCE Cognigy is building the Agentic AI Workforce of the future for enterprise customer service — named a Leader in the Forrester Wave™ 2026 and a three-time Leader in the Gartner® Magic Quadrant™. We already power AI Agents for 1,250+ brands worldwide, and with NiCE investing heavily in AI, the opportunity ahead of us has never been bigger.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Eastern Europe is one of our biggest growth opportunities — a region of sophisticated enterprises ready for agentic AI, and largely still to be won. We\u0026#39;re looking for a seasoned, senior presales professional, based in Germany, to own the technical narrative on our most complex enterprise deals across the Eastern European markets, from Poland to the wider CEE region, while supporting our established DACH business.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;So, what\u0026#39;s the role all about?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You\u0026#39;ll be the trusted technical advisor on our most strategic and complex enterprise opportunities across Eastern Europe — anchored in Germany, working closely with our DACH team, but with your primary focus on opening and growing the CEE markets. This is a position for a tenured consultant who can own the technical narrative in front of enterprise buyers, navigate sophisticated stakeholder landscapes, and shape solutions that close seven-figure deals.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Beyond the deal cycle, you\u0026#39;ll be a visible voice for NiCE Cognigy in the market — representing us through thought leadership at customer and marketing events, and helping drive awareness across the region.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;How will you make an impact?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Partner with the sales team to plan, prepare and execute on complex, strategic enterprise deals across the Eastern European markets, with support to the wider DACH business.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead discovery calls and technical deep dives with enterprise stakeholders, uncovering pain points and business requirements.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Create and deliver powerful, customized product demonstrations and presentations that resonate with both technical and business audiences.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Design and recommend solutions tailored to customer needs, articulating the capabilities and value proposition of NiCE Cognigy.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Run and support POCs/POVs that prove value in real enterprise environments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Be a visible voice for NiCE Cognigy in the market — representing us through thought leadership at customer events, webinars, trade shows and marketing activities across the region to build awareness.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Stay ahead of the competitive landscape and deliver credible technical comparisons against other AI Agent and agentic AI platforms.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with product and other internal teams to feed back customer requirements and deliver internal enablement.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Have you got what it takes?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Senior Presales / Sales Engineering Expertise:\u0026lt;/strong\u0026gt; A tenured track record in presales, sales engineering, or solution consulting — ideally managing complex enterprise deals end to end.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Enterprise Software Proficiency:\u0026lt;/strong\u0026gt; Deep background in the enterprise software space, particularly contact center (CCaaS) or automation technologies.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;AI Agents \u0026amp;amp; Generative AI Experience:\u0026lt;/strong\u0026gt; Hands-on experience presenting AI Agents for voice and chat, agentic AI, voice and text conversational and generative AI technologies.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;AI-Native Way of Working:\u0026lt;/strong\u0026gt; You actively use LLMs and AI tools in your daily work to move faster and build better. Whether it\u0026#39;s agentic coding assistants like Claude Code, Cursor, or GitHub Copilot, AI app builders like v0, Lovable or Replit Agent, or general assistants like Claude and ChatGPT, you know how to put these tools to work — \u0026quot;vibe coding\u0026quot; tailored demo environments, prototyping integrations, and accelerating POCs that wow customers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Contact Center Knowledge:\u0026lt;/strong\u0026gt; Understanding of contact center technology (SIP, SBCs, ACD, ASR, TTS, etc.) and experience with conversation, IVR or chatbot design.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Thought Leadership \u0026amp;amp; Presence:\u0026lt;/strong\u0026gt; A confident, engaging presenter comfortable on stage at customer and industry events.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Technical Depth:\u0026lt;/strong\u0026gt; Strong grasp of NLU/NLP, conversational AI technologies, STT, TTS and LLMs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Sales Acumen:\u0026lt;/strong\u0026gt; Able to translate complex technology into clear business value and build rapport with senior enterprise stakeholders.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Location \u0026amp;amp; Languages:\u0026lt;/strong\u0026gt; Based in Germany, with the flexibility to travel across the region. Fluent in English and Polish to engage customers and partners across the Eastern European markets; German and additional CEE languages a strong plus.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Communication \u0026amp;amp; Collaboration:\u0026lt;/strong\u0026gt; Excellent communication skills and cross-functional collaboration across countries and cultures.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What\u0026#39;s in it for you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join an ever-growing, market-disrupting, global company where the teams — comprised of the best of the best — work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About Cognigy\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;NiCE Cognigy delivers AI that works — fast, human, and enterprise-ready. As the leading AI-first CX platform built for real-world scale, we combine Generative and Conversational AI through orchestration, tools, and enterprise systems to power Agentic AI. Backed by global CX leader NiCE, we empower brands with AI Agents that redefine customer experiences and achieve measurable ROI — instantly, across every channel and in 100+ languages.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Requisition ID: \u0026lt;/strong\u0026gt;11597\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Reporting into:\u0026lt;/strong\u0026gt; \u0026lt;span data-teams=\u0026quot;true\u0026quot;\u0026gt;Director, Sales Engineering\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Job type:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;Individual contributor.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;#LI-Remote\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;strong\u0026gt;About NiCE \u0026lt;/strong\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4053783101,"name":"CX - Agentic Experience Automation","child_ids":[],"parent_id":4058412101}],"offices":[{"id":4005176101,"name":"Germany - Remote","location":"Germany - Remote","child_ids":[],"parent_id":4005104101}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://boards.eu.greenhouse.io/nice/jobs/4902448101?gh_jid=4902448101","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4489394101,"location":{"name":"United Kingdom - Southampton"},"metadata":[{"id":4778158101,"name":"Job Type","value":"Regular","value_type":"single_select"},{"id":4787631101,"name":"Hiring Manager","value":{"name":"Neil Bristow","email":"neil.bristow@nice.com","user_id":4112917101,"employee_id":"507925"},"value_type":"user"},{"id":4614529101,"name":"Category","value":"R\u0026D","value_type":"short_text"},{"id":4614545101,"name":"Job String","value":"R\u0026D.Software Engineering.Software Engineer","value_type":"short_text"},{"id":4787135101,"name":"(HRBP) Critical Role","value":"Not Applicable","value_type":"single_select"},{"id":4952164101,"name":"(HRBP) Acquisition Job","value":"Not Applicable","value_type":"single_select"},{"id":7821998101,"name":"TA Director Only – Campaign","value":null,"value_type":"yes_no"}],"id":4902448101,"updated_at":"2026-10-12T05:19:41-04:00","requisition_id":"11269","title":"Senior Software Architect","company_name":"NICE","first_published":"2026-10-12T05:19:41-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Lead Software Architect\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At NICE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Why this role matters now\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role sits at the centre of our AI-led delivery transformation. We are rebuilding our digital evidence platform as AI-Native, with AI tooling acting as a daily partner from design through verification. The right architect is not someone with a long list of AI credentials - AI moves too fast for credentials to mean much. The right architect is someone who already uses AI in their daily work, has formed clear judgement about where it belongs and where it does not, and is curious enough to learn the next tool when their current one is superseded.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;So, what’s the role all about?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are looking for a talented Architect and Software Developer to join our team. You must:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Be able to communicate effectively, including via email, instant message, phone, and video conferencing tools.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Be fierce in your pursuit of product quality.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Be an excellent problem solver with an active interest in the latest design and development tools and technologies.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Be knowledgeable and enthusiastic about process.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Be practically fluent with AI tooling - using Copilot, Claude Code, Codex or equivalent in your daily work, not just experimentally. We will discuss specific examples at interview.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Be able to recognize opportunities for optimization and enhancement of process, product architecture and delivery based on the evolutions in AI.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Have clear judgement about where AI belongs in a public-safety platform, and where it does not.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;How will you make an impact?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You will be responsible for:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Owning the architecture, and carrying out design, AI-led implementation and validation in Cloud-based, multi-threaded, multi-server environments -working in our AI-led delivery method where code, tests and decisions are AI-drafted, with you setting intent, orchestrating implementation, and validating outputs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Leading technical decisions on architectural direction using a collaborative, team-based approach.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensuring the architecture takes into account the concerns of security, scalability, compatibility, maintainability — and the responsible, evidenced use of AI in both build-time and run-time.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Performing testing of your work, fixing defects, and helping to resolve customer support cases.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensuring that the team adheres to the architectural direction and standards.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Mentoring and coaching team members in architecture practices, AI-led delivery techniques, and the discipline of validating AI outputs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Liaising with Product Management during planning sessions.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Have you got what it takes?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Solid experience developing applications in C# using Visual Studio/Visual Studio Code.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven track record of breaking down complex market requirements into secure, scalable and resilient system designs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with multi-tenant cloud solutions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working in collaborative multidisciplinary teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience creating maintainable code and using source control solutions such as DevOps, GIT or similar.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience of unit testing, code reviews, and other product quality disciplines.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Solid understanding of the principles of network security, authentication, and authorization.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience of working with databases using Entity Framework or similar.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Good knowledge of SOLID principles.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience creating RESTful APIs and ensuring API extensibility.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Recent practical experience using AI tooling (Copilot, Claude Code, Codex or equivalent) in your daily work, not just experimentation. Comfortable describing what worked, what did not, and what you decided.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Output discipline: you remain accountable for the architecture you are responsible for, whatever helped you produce it.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfort with probabilistic systems, and clear judgement about when to use AI in a high-trust domain.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Learning velocity: able to ramp on a new AI tool or technique in days, not months.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;You will have an advantage if you also have:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Security best practice (OWASP top ten)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Azure SQL Server\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;DevOps, Pipelines, TeamCity, GitHub\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Windows services\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience using AI tooling specifically in the architect role - for design review, ADR drafting, threat modelling, contract design, or similar.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with AI-Native software patterns (agentic workflows, evaluation harnesses, prompt-and-response evaluation, evidence packets).\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What we do not require\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We do not require you to be an AI expert. AI moves too fast for credentials to mean much. We require curiosity, recent practical use, output discipline, and the judgement to ship under accountability.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the interview process\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The final stage includes a working session using our AI tooling. The aim is to see how you think - how you set intent, validate outputs, and make decisions - not to test memorised knowledge.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What’s in it for you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Learn more about the \u0026lt;u\u0026gt;Benefits at NICE\u0026lt;/u\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join an ever-growing, market-disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Enjoy NICE-FLEX!\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;#LI-Hybrid\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Requisition ID: 11269\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Role Type: \u0026lt;/strong\u0026gt;Individual Contributor\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;strong\u0026gt;About NiCE \u0026lt;/strong\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4012316101,"name":"VM, Public Safety","child_ids":[],"parent_id":4012246101}],"offices":[{"id":4005084101,"name":"United Kingdom - Southampton","location":"United Kingdom - Southampton","child_ids":[],"parent_id":4005102101}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://boards.eu.greenhouse.io/nice/jobs/4967086101?gh_jid=4967086101","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4518446101,"location":{"name":"USA - Sandy, UT"},"metadata":[{"id":4778158101,"name":"Job Type","value":"Regular","value_type":"single_select"},{"id":4787631101,"name":"Hiring Manager","value":{"name":"Drue Hull","email":"drue.hull@nice.com","user_id":4109472101,"employee_id":"167584"},"value_type":"user"},{"id":4614529101,"name":"Category","value":"R\u0026D","value_type":"short_text"},{"id":4614545101,"name":"Job String","value":"R\u0026D.Software Engineering.Software Engineer","value_type":"short_text"},{"id":4787135101,"name":"(HRBP) Critical Role","value":"Developer","value_type":"single_select"},{"id":4952164101,"name":"(HRBP) Acquisition Job","value":"Verse.ai","value_type":"single_select"},{"id":7821998101,"name":"TA Director Only – Campaign","value":null,"value_type":"yes_no"}],"id":4967086101,"updated_at":"2026-10-30T13:47:27-04:00","requisition_id":"11680","title":"Senior Software Architect ","company_name":"NICE","first_published":"2026-09-10T15:55:02-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Overview\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a Senior Software Architect, you will play a critical role in building and evolving Verse\u0026#39;s client-facing products and internal platforms that power a premium customer experience. You will help shape the technical direction of the product by designing scalable, API-first systems, shipping high-quality production code, and contributing to our conversational AI platform.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;As a Sr Software Architect, a typical day might include the following:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Set the end-to-end technical direction for the team, including platform, technology, tools, and infrastructure\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner closely with Product, Design, and Engineering to shape product strategy, scope, and technical execution\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Design and build API-first, cloud-native services that integrate with web clients, internal tools, and external partners\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own projects end-to-end: architecture, implementation, testing, deployment, monitoring, and iteration\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop and maintain scalable, distributed systems with a focus on performance, reliability, and security\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contribute to the evolution of our conversational AI platform, including messaging pipelines, integrations, and data flows\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Write clean, testable, well-documented code while raising engineering standards through reviews and technical leadership\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Continuously improve development workflows, CI/CD pipelines, and operational excellence\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify and resolve performance bottlenecks across application, database, and infrastructure layers\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify ways to accelerate overall R\u0026amp;amp;D throughput and quality using leading architectures and standards\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Communicate architecture in an effective and professional manner\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive technical decisions, solve tough problems, and coordinate multiple project execution\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Foster a strong teamwork environment and create passion and energy within the team.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Represents self and department with professionalism and competence.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;To Land This Gig You\u0026#39;ll Need:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;BS in Computer Science or equivalent work experience is required\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;15+ years of software development experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;5+ years of software development experience on large scale and high-volume enterprise products\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong understanding of developing in C#\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience architecting systems for performance and scalability\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Expertise in designing applications using relational and/or non-relational databases\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Working Knowledge of ci/cd\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience developing RESTful web services\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent problem-solving abilities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent decision-making skills.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Working Knowledge of design patterns.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Working Knowledge of Agile development processes\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong communication skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong quality orientation\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Must possess strong organizational and time management skills.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Bonus Experience:\u0026lt;/strong\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;MS in Computer Science\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;2+ years of software architecture experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;7+ years of technical leadership experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficiency in Angular\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience building and operating systems on Azure, including services such as:\u0026lt;/li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;App Services, Azure Functions, Azure SQL Server, CosmosDB, Service Bus,\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;SignalR, Storage Accounts, Logic Apps, Application Insights\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;li\u0026gt;Practical understanding of machine learning concepts and how they apply to real-world products\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience integrating AI-powered features or working with data-driven systems is a strong plus\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;strong\u0026gt;About NiCE \u0026lt;/strong\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4017228101,"name":"CX - CSA LoB","child_ids":[4022087101,4022086101],"parent_id":4012244101}],"offices":[{"id":4005064101,"name":"USA - Sandy, UT","location":"USA - Sandy, UT","child_ids":[],"parent_id":4005091101}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://boards.eu.greenhouse.io/nice/jobs/4917684101?gh_jid=4917684101","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4491115101,"location":{"name":"United Kingdom - London; United Kingdom - Southampton"},"metadata":[{"id":4778158101,"name":"Job Type","value":"Regular","value_type":"single_select"},{"id":4787631101,"name":"Hiring Manager","value":{"name":"Chandra Nanjegowda","email":"chandra.nanjegowda@nice.com","user_id":4108665101,"employee_id":"111653"},"value_type":"user"},{"id":4614529101,"name":"Category","value":"PROFESSIONAL SERVICES","value_type":"short_text"},{"id":4614545101,"name":"Job String","value":"R\u0026D.Software Engineering.Software Engineer","value_type":"short_text"},{"id":4787135101,"name":"(HRBP) Critical Role","value":"Not Applicable","value_type":"single_select"},{"id":4952164101,"name":"(HRBP) Acquisition Job","value":"Not Applicable","value_type":"single_select"},{"id":7821998101,"name":"TA Director Only – Campaign","value":true,"value_type":"yes_no"}],"id":4917684101,"updated_at":"2026-10-02T07:57:47-04:00","requisition_id":"11294","title":"Senior Software Engineer","company_name":"NICE","first_published":"2026-07-02T08:53:09-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;So, what’s the role all about?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026amp;nbsp;\u0026lt;/strong\u0026gt;We are looking for a\u0026amp;nbsp;\u0026lt;strong\u0026gt;Senior\u0026amp;nbsp;\u0026amp;nbsp;software engineer\u0026amp;nbsp;\u0026lt;/strong\u0026gt;who is passionate about solving infrastructure challenges through software engineering and automation. In this role, you will design, develop, and maintain scalable automation frameworks that streamline cloud infrastructure provisioning, configuration management, and operational processes.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You will build programmatic infrastructure solutions using\u0026amp;nbsp;\u0026lt;strong\u0026gt;Python\u0026lt;/strong\u0026gt;,\u0026amp;nbsp;\u0026lt;strong\u0026gt;Jinja2\u0026lt;/strong\u0026gt;, and\u0026amp;nbsp;\u0026lt;strong\u0026gt;Terraform\u0026lt;/strong\u0026gt;, generating and managing Infrastructure as Code (IaC) at scale. You will also leverage\u0026amp;nbsp;\u0026lt;strong\u0026gt;Puppet\u0026lt;/strong\u0026gt;\u0026amp;nbsp;for configuration management and develop\u0026amp;nbsp;\u0026lt;strong\u0026gt;PowerShell-based automation\u0026lt;/strong\u0026gt;\u0026amp;nbsp;to support and optimize Windows environments.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This is a highly technical, coding-focused position. The ideal candidate is a software-minded engineer who writes clean, maintainable, and testable code every day—not just ad hoc scripts. You should be comfortable designing reusable automation components, applying software development best practices, and driving operational excellence through automation across complex cloud and hybrid environments.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;How Will You Make an Impact?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Drive infrastructure standardization and operational excellence by designing and developing scalable automation frameworks in Python that enable consistent and repeatable deployments across cloud and on-premises environments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Accelerate infrastructure provisioning by building and enhancing Terraform code-generation platforms using Python and Jinja2, enabling teams to produce validated, environment-specific infrastructure code from reusable templates.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Improve system reliability and compliance by developing and maintaining Puppet modules, manifests, and Hiera configurations that manage Linux and Windows environments at scale.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Increase operational efficiency across Windows platforms by creating robust PowerShell automation solutions for server management, Active Directory administration, and hybrid cloud integrations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Simplify complex infrastructure workflows by developing internal automation tools, command-line utilities, and APIs that empower engineering teams to self-service common operational tasks.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Enhance the speed and safety of infrastructure delivery by integrating automation frameworks with CI/CD pipelines, enabling automated validation, testing, and deployment of infrastructure changes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Improve software quality and reduce deployment risk by implementing comprehensive testing strategies for infrastructure code, including unit testing, linting, and integration testing.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner closely with cloud, platform, and application teams to identify manual processes, eliminate operational toil, and drive automation-first solutions across the organization.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Enable long-term scalability and maintainability by creating clear documentation, standards, and runbooks for automation frameworks and infrastructure templates.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contribute to a strong engineering culture by participating in code reviews, sharing best practices, and continuously improving the quality, security, and maintainability of automation solutions.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Have you got what it takes?\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Python \u0026amp;amp; Automation Development\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;5+ years of Python development experience — not scripting, but structured, testable application code\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong understanding of Python packaging, virtual environments, dependency management (pip, Poetry), and code quality tooling (pylint, black, mypy)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience building CLI tools and automation frameworks using Python (Click, Typer, or similar)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hands-on experience with Jinja2 templating — building reusable, parameterised templates for configuration and infrastructure code generation\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with pytest for unit and integration testing of automation code\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Terraform \u0026amp;amp; IaC Code Generation\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Strong Terraform proficiency: module design, state management, remote backends, workspaces, and dependency graphs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven experience generating Terraform HCL programmatically using Python and Jinja2 — building template-driven pipelines that produce valid, linted, plan-ready infrastructure code\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with Terraform tooling: tflint, tfsec, terraform-docs, Terragrunt, or Atlantis\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Understanding of Terraform provider internals and resource lifecycle management\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Puppet \u0026amp;amp; Configuration Management\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Hands-on Puppet experience: writing manifests and modules, Hiera data hierarchies, node classification, and r10k / Code Manager workflows\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience managing mixed Linux and Windows environments with Puppet at scale\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with puppet-lint, rspec-puppet, and automated Puppet module testing pipelines\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Understanding of Puppet Enterprise or open-source Puppet Server administration\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;PowerShell Scripting\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Proficient PowerShell scripting for Windows Server administration, task automation, and hybrid cloud integrations (AWS Tools for PowerShell, Azure PowerShell)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience writing reusable PowerShell modules, functions, and error-handling patterns\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with Pester for PowerShell unit testing\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience automating Active Directory, Group Policy, or Windows networking tasks via PowerShell\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Cloud \u0026amp;amp; Infrastructure\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Solid AWS experience: EC2, EKS/ECS, Lambda, S3, RDS, VPC, IAM, and CloudWatch — understanding of services as automation targets\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with CI/CD platforms and integrating infrastructure code pipelines (GitHub Actions, Jenkins, GitLab CI)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfortable working with Linux\u0026amp;nbsp;\u0026amp;nbsp;and Windows Server in production environments\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What’s in it for you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;Enjoy NICE-FLEX!\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Requisition ID: 11294\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;Reporting into:\u0026amp;nbsp;\u0026lt;em\u0026gt;Director, Cloud Operations CXone, EMEA\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Role Type:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;Individual Contributor\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;strong\u0026gt;About NiCE \u0026lt;/strong\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4060229101,"name":"CX - Platform Operations","child_ids":[],"parent_id":4058412101}],"offices":[{"id":4005182101,"name":"United Kingdom - Remote","location":"United Kingdom - Remote","child_ids":[],"parent_id":4005102101}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://boards.eu.greenhouse.io/nice/jobs/4898423101?gh_jid=4898423101","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4487669101,"location":{"name":"United Kingdom - Southampton"},"metadata":[{"id":4778158101,"name":"Job Type","value":"Regular","value_type":"single_select"},{"id":4787631101,"name":"Hiring Manager","value":{"name":"Paul Luckhurst","email":"paul.luckhurst@nice.com","user_id":4113419101,"employee_id":"5185"},"value_type":"user"},{"id":4614529101,"name":"Category","value":"R\u0026D","value_type":"short_text"},{"id":4614545101,"name":"Job String","value":"R\u0026D.Software Engineering.Software Engineer","value_type":"short_text"},{"id":4787135101,"name":"(HRBP) Critical Role","value":"Not Applicable","value_type":"single_select"},{"id":4952164101,"name":"(HRBP) Acquisition Job","value":"Not Applicable","value_type":"single_select"},{"id":7821998101,"name":"TA Director Only – Campaign","value":null,"value_type":"yes_no"}],"id":4898423101,"updated_at":"2026-10-26T11:34:02-04:00","requisition_id":"11240","title":"Senior Software Engineer","company_name":"NICE","first_published":"2026-06-19T08:43:17-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;At NICE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;So, what\u0026#39;s the role all about?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Here at NICE Public Safety, we provide state of the art solutions for the Public Safety \u0026amp;amp; Justice market, providing software as a service for multi-media evidence management and Emergency Contact Centres to a worldwide customer base.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are currently expanding our development team to allow us to continue to develop an exciting product that enables law enforcement agencies worldwide to keep up with the increasing demands of managing growing amounts of digital evidence.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;We are looking for a talented Software Developer to join our team. You must:\u0026lt;/strong\u0026gt;\u0026lt;br\u0026gt;● \u0026amp;nbsp; \u0026amp;nbsp;Be able to communicate effectively, including via email, instant message, phone and video conferencing tools.\u0026lt;br\u0026gt;● \u0026amp;nbsp; \u0026amp;nbsp;Be fierce in your pursuit of product quality.\u0026lt;br\u0026gt;● \u0026amp;nbsp; \u0026amp;nbsp;Be an excellent problem solver with an active interest in the latest design and development tools and technologies.\u0026lt;br\u0026gt;● \u0026amp;nbsp; \u0026amp;nbsp;Be knowledgeable and enthusiastic about process.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;How will you make an impact?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;● \u0026amp;nbsp; \u0026amp;nbsp;Design, implementation and developer-level test of UI, server and interface components, using C# in multi-threaded, multi-server environments.\u0026lt;br\u0026gt;● \u0026amp;nbsp; \u0026amp;nbsp;Ensuring your code takes into account the concerns of security, scalability, compatibility and maintainability.\u0026lt;br\u0026gt;● \u0026amp;nbsp; \u0026amp;nbsp;Performing testing of your work, fixing defects and helping to resolve customer support cases.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Have you got what it takes?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;● \u0026amp;nbsp; \u0026amp;nbsp;Solid experience developing ASP.NET web applications in C# using Visual Studio/Visual Studio Code\u0026lt;br\u0026gt;● \u0026amp;nbsp; \u0026amp;nbsp;Experience working in collaborative multidisciplinary teams\u0026lt;br\u0026gt;● \u0026amp;nbsp; \u0026amp;nbsp;Experience creating maintainable code and using source control solutions such as Azure DevOps, GIT or similar\u0026lt;br\u0026gt;● \u0026amp;nbsp; \u0026amp;nbsp;Experience of unit and automated testing using tools such as NUnit, Jasmine and Selenium\u0026lt;br\u0026gt;● \u0026amp;nbsp; \u0026amp;nbsp;Solid understanding of the principles of network security, authentication and authorization\u0026lt;br\u0026gt;● \u0026amp;nbsp; \u0026amp;nbsp;Experience of working with databases using Entity Framework\u0026lt;br\u0026gt;● \u0026amp;nbsp; \u0026amp;nbsp;Good knowledge of SOLID principles\u0026lt;br\u0026gt;● \u0026amp;nbsp; \u0026amp;nbsp;Experience creating RESTful APIs and ensuring API extensibility\u0026lt;br\u0026gt;● \u0026amp;nbsp; \u0026amp;nbsp;Experience of SOA (service oriented architectures)\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;You will have an advantage if you also have:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;● \u0026amp;nbsp; \u0026amp;nbsp;Cloud experience (Azure)\u0026lt;br\u0026gt;● \u0026amp;nbsp; \u0026amp;nbsp;Containers (docker, K8s)\u0026lt;br\u0026gt;● \u0026amp;nbsp; \u0026amp;nbsp;Security best practice (OWASP top ten)\u0026lt;br\u0026gt;● \u0026amp;nbsp; \u0026amp;nbsp;OpenIDConnect/Identity server\u0026lt;br\u0026gt;● \u0026amp;nbsp; \u0026amp;nbsp;Micro service architecture\u0026lt;br\u0026gt;● \u0026amp;nbsp; \u0026amp;nbsp;MS SQL Server\u0026lt;br\u0026gt;● \u0026amp;nbsp; \u0026amp;nbsp;Azure DevOps, TeamCity\u0026lt;br\u0026gt;● \u0026amp;nbsp; \u0026amp;nbsp;Infrastructure as Code (Bicep, ARM templates, Terraform)\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Education\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;● \u0026amp;nbsp; \u0026amp;nbsp;BSc in Computer Science/Software Engineering or equivalent\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Requisition ID: 11240\u0026lt;/strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;Reporting into: Manager, Engineering.\u0026lt;/strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;Role Type: Individual Contributor.\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;#LI-Hybrid\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;strong\u0026gt;About NiCE \u0026lt;/strong\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4012316101,"name":"VM, Public Safety","child_ids":[],"parent_id":4012246101}],"offices":[{"id":4005084101,"name":"United Kingdom - Southampton","location":"United Kingdom - Southampton","child_ids":[],"parent_id":4005102101}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://boards.eu.greenhouse.io/nice/jobs/5001012101?gh_jid=5001012101","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4533298101,"location":{"name":"United Kingdom - Southampton"},"metadata":[{"id":4778158101,"name":"Job Type","value":"Regular","value_type":"single_select"},{"id":4787631101,"name":"Hiring Manager","value":{"name":"Linh Nguyen","email":"linh.nguyen@nice.com","user_id":4256205101,"employee_id":"182690"},"value_type":"user"},{"id":4614529101,"name":"Category","value":"R\u0026D","value_type":"short_text"},{"id":4614545101,"name":"Job String","value":"R\u0026D.Software Engineering.Software Engineer","value_type":"short_text"},{"id":4787135101,"name":"(HRBP) Critical Role","value":"Not Applicable","value_type":"single_select"},{"id":4952164101,"name":"(HRBP) Acquisition Job","value":"Not Applicable","value_type":"single_select"},{"id":7821998101,"name":"TA Director Only – Campaign","value":null,"value_type":"yes_no"}],"id":5001012101,"updated_at":"2026-10-12T09:23:14-04:00","requisition_id":"11841","title":"Senior Software Engineer","company_name":"NICE","first_published":"2026-10-12T09:23:14-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;At NICE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;So, what\u0026#39;s the role all about?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Here at NICE Public Safety, we provide state of the art solutions for the Public Safety \u0026amp;amp; Justice market, providing software as a service for multi-media evidence management and Emergency Contact Centres to a worldwide customer base.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are currently expanding our development team to allow us to continue to develop an exciting product that enables law enforcement agencies worldwide to keep up with the increasing demands of managing growing amounts of digital evidence.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;We are looking for a talented Software Developer to join our team. You must:\u0026lt;/strong\u0026gt;\u0026lt;br\u0026gt;● \u0026amp;nbsp; \u0026amp;nbsp;Be able to communicate effectively, including via email, instant message, phone and video conferencing tools.\u0026lt;br\u0026gt;● \u0026amp;nbsp; \u0026amp;nbsp;Be fierce in your pursuit of product quality.\u0026lt;br\u0026gt;● \u0026amp;nbsp; \u0026amp;nbsp;Be an excellent problem solver with an active interest in the latest design and development tools and technologies.\u0026lt;br\u0026gt;● \u0026amp;nbsp; \u0026amp;nbsp;Be knowledgeable and enthusiastic about process.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;How will you make an impact?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;● \u0026amp;nbsp; \u0026amp;nbsp;Design, implementation and developer-level test of UI, server and interface components, using C# in multi-threaded, multi-server environments.\u0026lt;br\u0026gt;● \u0026amp;nbsp; \u0026amp;nbsp;Ensuring your code takes into account the concerns of security, scalability, compatibility and maintainability.\u0026lt;br\u0026gt;● \u0026amp;nbsp; \u0026amp;nbsp;Performing testing of your work, fixing defects and helping to resolve customer support cases.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Have you got what it takes?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;● \u0026amp;nbsp; \u0026amp;nbsp;Solid experience developing ASP.NET web applications in C# using Visual Studio/Visual Studio Code\u0026lt;br\u0026gt;● \u0026amp;nbsp; \u0026amp;nbsp;Experience working in collaborative multidisciplinary teams\u0026lt;br\u0026gt;● \u0026amp;nbsp; \u0026amp;nbsp;Experience creating maintainable code and using source control solutions such as Azure DevOps, GIT or similar\u0026lt;br\u0026gt;● \u0026amp;nbsp; \u0026amp;nbsp;Experience of unit and automated testing using tools such as NUnit, Jasmine and Selenium\u0026lt;br\u0026gt;● \u0026amp;nbsp; \u0026amp;nbsp;Solid understanding of the principles of network security, authentication and authorization\u0026lt;br\u0026gt;● \u0026amp;nbsp; \u0026amp;nbsp;Experience of working with databases using Entity Framework\u0026lt;br\u0026gt;● \u0026amp;nbsp; \u0026amp;nbsp;Good knowledge of SOLID principles\u0026lt;br\u0026gt;● \u0026amp;nbsp; \u0026amp;nbsp;Experience creating RESTful APIs and ensuring API extensibility\u0026lt;br\u0026gt;● \u0026amp;nbsp; \u0026amp;nbsp;Experience of SOA (service oriented architectures)\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;You will have an advantage if you also have:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;● \u0026amp;nbsp; \u0026amp;nbsp;Cloud experience (Azure)\u0026lt;br\u0026gt;● \u0026amp;nbsp; \u0026amp;nbsp;Containers (docker, K8s)\u0026lt;br\u0026gt;● \u0026amp;nbsp; \u0026amp;nbsp;Security best practice (OWASP top ten)\u0026lt;br\u0026gt;● \u0026amp;nbsp; \u0026amp;nbsp;OpenIDConnect/Identity server\u0026lt;br\u0026gt;● \u0026amp;nbsp; \u0026amp;nbsp;Micro service architecture\u0026lt;br\u0026gt;● \u0026amp;nbsp; \u0026amp;nbsp;MS SQL Server\u0026lt;br\u0026gt;● \u0026amp;nbsp; \u0026amp;nbsp;Azure DevOps, TeamCity\u0026lt;br\u0026gt;● \u0026amp;nbsp; \u0026amp;nbsp;Infrastructure as Code (Bicep, ARM templates, Terraform)\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Education\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;● \u0026amp;nbsp; \u0026amp;nbsp;BSc in Computer Science/Software Engineering or equivalent\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Requisition ID: 11240\u0026lt;/strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;Reporting into: Manager, Engineering.\u0026lt;/strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;Role Type: Individual Contributor.\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;#LI-Hybrid\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;strong\u0026gt;About NiCE \u0026lt;/strong\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4012316101,"name":"VM, Public Safety","child_ids":[],"parent_id":4012246101}],"offices":[{"id":4005084101,"name":"United Kingdom - Southampton","location":"United Kingdom - Southampton","child_ids":[],"parent_id":4005102101}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://boards.eu.greenhouse.io/nice/jobs/5013146101?gh_jid=5013146101","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4540582101,"location":{"name":"India - Pune"},"metadata":[{"id":4778158101,"name":"Job Type","value":"Regular","value_type":"single_select"},{"id":4787631101,"name":"Hiring Manager","value":{"name":"Rahul Askar","email":"rahul.askar@niceactimize.com","user_id":4113843101,"employee_id":"129508"},"value_type":"user"},{"id":4614529101,"name":"Category","value":"R\u0026D","value_type":"short_text"},{"id":4614545101,"name":"Job String","value":"R\u0026D.Software Engineering.Software Engineer","value_type":"short_text"},{"id":4787135101,"name":"(HRBP) Critical Role","value":"Not Applicable","value_type":"single_select"},{"id":4952164101,"name":"(HRBP) Acquisition Job","value":"Not Applicable","value_type":"single_select"},{"id":7821998101,"name":"TA Director Only – Campaign","value":false,"value_type":"yes_no"}],"id":5013146101,"updated_at":"2026-10-26T11:41:01-04:00","requisition_id":"11919","title":"Senior Software Engineer, Actimize","company_name":"NICE","first_published":"2026-10-26T11:41:01-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;u\u0026gt;So, what’s the role all about?\u0026lt;/u\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Within Actimize, the\u0026lt;strong\u0026gt;\u0026amp;nbsp;X-Sight Next Gen \u0026lt;/strong\u0026gt;team\u0026lt;strong\u0026gt;\u0026amp;nbsp;\u0026lt;/strong\u0026gt;is developing the next generation advanced cloud platform for building the solutions to fight Financial Crime. As part of the PaaS/SaaS development group, you will be responsible for developing the relevant platform services for Actimize cloud-based solutions and to work with cutting edge cloud technologies.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;u\u0026gt;How will you make an impact?\u0026lt;/u\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;NICE Actimize is the largest and broadest provider of financial crime, risk and compliance solutions for regional and global financial institutions \u0026amp;amp; has been consistently ranked as number one in the space\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At NICE Actimize, we recognize that every employee’s contributions are integral to our company’s growth and success. To find and acquire the best and brightest talent around the globe, we offer a challenging work environment, competitive compensation, and benefits, and rewarding career opportunities. Come share, grow and learn with us – you’ll be challenged, you’ll have fun and you’ll be part of a fast growing, highly respected organization.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This cloud-based platform will enable our customers (some of the biggest financial institutes around the world) to leverage solutions on this platform to fight financial crime.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;u\u0026gt;Have you got what it takes?\u0026lt;/u\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Develop microservices using cloud-native components as a part of X-Sight platform\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop frontend components \u0026amp;amp; integrate with these backend services\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Design \u0026amp;amp; Implementation of software features according to architecture \u0026amp;amp; product requirements.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Write automation tests to ensure fit to design/requirements.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deploy the service \u0026amp;amp; frontend component you developed to production environments \u0026amp;amp; ensure there are no downtimes because of your service.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work and collaborate in multi-disciplinary Agile teams, adopting Agile spirit, methodology and tools\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with various development \u0026amp;amp; product teams in India, Israel and US.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;u\u0026gt;Qualifications\u0026lt;/u\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Must: Degree in Computer Science or related fields\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Must: 4-6 years of experience in software development in Java (v 11+), Spring Boot, solid grounding in OOPS\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Must: Experience in building, testing, deploying microservices\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Must: Experience with AWS services like S3, DynamoDB, Lambda, EKS. Or any other cloud providers like Azure, GCP.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Good-to-have: Experience with frontend development in JavaScript/AngularJS/React/VueJs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Good-to-have: Experience with DevOps skills such as Terraform, Jenkins, Docker, Kubernetes\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Self-motivated and fast learner with a strong sense of ownership and drive\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Good problem solving and interpersonal and communication skills; friendly disposition; work effectively as a team player\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;u\u0026gt;What’s in it for you?\u0026lt;/u\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;u\u0026gt;Enjoy NICE-FLEX!\u0026lt;/u\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Requisition ID:\u0026amp;nbsp;\u0026lt;br\u0026gt;Reporting into:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;Tech Manager \u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;Role Type:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;Senior Software Engineer\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;strong\u0026gt;About NiCE \u0026lt;/strong\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4012248101,"name":"Actimize - Engineering","child_ids":[4021469101],"parent_id":4012238101}],"offices":[{"id":4005086101,"name":"India - Pune","location":"India - Pune","child_ids":[],"parent_id":4005049101}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://boards.eu.greenhouse.io/nice/jobs/5017417101?gh_jid=5017417101","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4542353101,"location":{"name":"India - Pune"},"metadata":[{"id":4778158101,"name":"Job Type","value":"Regular","value_type":"single_select"},{"id":4787631101,"name":"Hiring Manager","value":{"name":"Paresh Gaikwad","email":"paresh.gaikwad@nice.com","user_id":4422430101,"employee_id":"190917"},"value_type":"user"},{"id":4614529101,"name":"Category","value":"R\u0026D","value_type":"short_text"},{"id":4614545101,"name":"Job String","value":"R\u0026D.Software Engineering.Software Engineer","value_type":"short_text"},{"id":4787135101,"name":"(HRBP) Critical Role","value":"Not Applicable","value_type":"single_select"},{"id":4952164101,"name":"(HRBP) Acquisition Job","value":"Not Applicable","value_type":"single_select"},{"id":7821998101,"name":"TA Director Only – Campaign","value":false,"value_type":"yes_no"}],"id":5017417101,"updated_at":"2026-10-30T12:29:20-04:00","requisition_id":"11943","title":"Senior Software Engineer, Actimize","company_name":"NICE","first_published":"2026-10-29T04:07:50-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;So, what’s the role all about?\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;We are seeking a highly skilled and motivated \u0026lt;strong\u0026gt;Senior Software Engineer (Back-end, Full stack preferred)\u0026lt;/strong\u0026gt; to join our dynamic \u0026lt;strong\u0026gt;X-Sight R\u0026amp;amp;D Engineering\u0026lt;/strong\u0026gt; team in Pune, focused on building scalable compliance solutions for financial markets. Take ownership of understanding the requirements, the development, implementation, and deployment of various services. As a senior member of the development team, you will work closely with peer software engineers, Tech Managers, product managers, and other stakeholders to ensure our software meets the requirements with the highest quality standards.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;How will you make an impact?\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;Play a critical role in the data migration and client onboarding processes.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;Develop/integrate microservices using cloud-native components as a part of X-Sight platform.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;Design \u0026amp;amp; Implementation of software features according to architecture \u0026amp;amp; product requirements.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;Write automation test scripts (UT, IT) to ensure fit to design/requirements.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;Deploy the service \u0026amp;amp; frontend components you developed to production environments \u0026amp;amp; ensure there are no downtimes because of your service.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;Work and collaborate in multi-disciplinary Agile teams, adopting Agile spirit, methodology and tools.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;Collaborate with various development \u0026amp;amp; product teams in India, Israel, Slovakia, and US.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Have you got what it takes?\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Experience- 4- 8 years\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;Key Technical Skills:\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;Software design \u0026amp;amp; development in Python, Java (v 11+), Spring Boot, solid grounding in OOPS, Jenkins\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;Experience in building, testing, deploying microservices\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;Experience with AWS services like S3, EC2, RDS, Iceberg, DynamoDB, Lambda, EKS\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;Good at problem solving, interpersonal and communication skills; friendly disposition; work effectively as a team player\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;Good to Have:\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;AI – hands on experience with Copilot, Claude or similar AI tools and technologies\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;Experience with frontend development in VueJs, JavaScript, HTML5, CSS3, AngularJS/ReactJS\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;Experience with CI/CD, Artifactory, Terraform, Docker, Kubernetes\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;Experience in financial markets compliance domain\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;What’s in it for you?\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr!\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Enjoy NICE-FLEX!\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;strong\u0026gt;About NiCE \u0026lt;/strong\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4012248101,"name":"Actimize - Engineering","child_ids":[4021469101],"parent_id":4012238101}],"offices":[{"id":4005086101,"name":"India - Pune","location":"India - Pune","child_ids":[],"parent_id":4005049101}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://boards.eu.greenhouse.io/nice/jobs/4971644101?gh_jid=4971644101","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4520443101,"location":{"name":"India - Pune"},"metadata":[{"id":4778158101,"name":"Job Type","value":"Regular","value_type":"single_select"},{"id":4787631101,"name":"Hiring Manager","value":{"name":"Sunny Deo","email":"sunny.deo@nice.com","user_id":4115423101,"employee_id":"152041"},"value_type":"user"},{"id":4614529101,"name":"Category","value":"R\u0026D","value_type":"short_text"},{"id":4614545101,"name":"Job String","value":"R\u0026D.Software Engineering.Software Engineer","value_type":"short_text"},{"id":4787135101,"name":"(HRBP) Critical Role","value":"Developer","value_type":"single_select"},{"id":4952164101,"name":"(HRBP) Acquisition Job","value":"Not Applicable","value_type":"single_select"},{"id":7821998101,"name":"TA Director Only – Campaign","value":true,"value_type":"yes_no"}],"id":4971644101,"updated_at":"2026-09-24T07:37:51-04:00","requisition_id":"11706","title":"Senior Software Engineer, CX (Python/AWS)","company_name":"NICE","first_published":"2026-09-15T06:48:03-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;So, what’s the role all about?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Platform API team provides API governance support for the entire CXone development organization.\u0026amp;nbsp; This requires a high uptime availability for this service along with minimal latency as this is as single api gateway for all Cxone apis.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;How will you make an impact?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Coordinate with Architecture and Network Engineering to understand and develop platform architecture.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop a Dockerized api-proxy solution built on the Kong API Gateway written with and using Lua best practices.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work with CloudFormation templates to extend and refine our AWS infrastructure. Including, but not limited to:\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Utilizing auto-scaling with Docker containers running on ECS\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop and manage the entire AWS stack and all its components.\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Elastic cache, DynamoDB, VPC, Route 53 etc\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Understand and define performance level needs for the platform.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Design, implement, execute, and report performance testing results.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Define Cloudwatch logs, alarms, troubleshoot them and fix issues in a defined release cadence.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Integrating with third party products integrating with Cloudwatch\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage IAM permissions and work with DevOps to maintain “least privilege.”\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Coordinate with other teams to provide API contract guidance and implement routing for their microservices.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop and refine Jenkins CI/CD pipelines to deploy code, run acceptance tests, and monitor environment health.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Effectively collaborate with cross geo team and willing to stretch at times.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Effectively collaborate with TS/TAM/NOC to address queries and concerns.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Have you got what it takes?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Bachelor’s degree in computer science, Business Information Systems or related field or equivalent work experience is required.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;5+\u0026lt;/strong\u0026gt;\u0026amp;nbsp;years’ experience in software development\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in one or more of the following software languages: Lua / Kong/ Golang/ Python.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience designing, developing, deploying, and supporting RESTful APIs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with developing services, clients, and multi-threaded software.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience developing with DynamoDB and observability dashboards (Grafana, Prometheus, Loki, mimir etc)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Working knowledge of unit testing and test automation\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Working knowledge of user stories and use cases\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Working knowledge of object-oriented software design and design patterns.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfortable working in a fast-paced environment.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Bonus Experience:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience with AWS technologies (VPN, Route53-DNS, VPC,ALB, Multi-region, Multi-Area)\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;AWS Developer / AWS Arch Certifications\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;nginx experience is good to have \u0026amp;nbsp;(or any sort of reverse proxy type stuff)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Microservice architecture knowhow\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with Swagger\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with authentication methods\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience(s) as a technical or team lead or equivalent experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with telecommunications/telephony.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with call centers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working in a CI/CD Environment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with Jira\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with automation/testing tools.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with/knowledge of agile development processes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with Agentic AI platform (Claude ,Co pilot)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience maintaining and developing highly resilient services.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What’s in it for you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Enjoy NiCE-FLEX!\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Requisition ID: 11706\u0026lt;/strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;Reporting into: \u0026lt;/strong\u0026gt;Tech Manager, Engineering, CX\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;Role Type: \u0026lt;/strong\u0026gt;Individual Contributor\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;strong\u0026gt;About NiCE \u0026lt;/strong\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4012321101,"name":"CX - R\u0026D Engineering","child_ids":[],"parent_id":4012244101}],"offices":[{"id":4005086101,"name":"India - Pune","location":"India - Pune","child_ids":[],"parent_id":4005049101}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://boards.eu.greenhouse.io/nice/jobs/5005786101?gh_jid=5005786101","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4535512101,"location":{"name":"India - Pune"},"metadata":[{"id":4778158101,"name":"Job Type","value":"Regular","value_type":"single_select"},{"id":4787631101,"name":"Hiring Manager","value":{"name":"Anurag Poddar","email":"anurag.poddar@nice.com","user_id":4107943101,"employee_id":"91104"},"value_type":"user"},{"id":4614529101,"name":"Category","value":"SUPPORT","value_type":"short_text"},{"id":4614545101,"name":"Job String","value":"Support.Services and Support.Services and Support Engineer","value_type":"short_text"},{"id":4787135101,"name":"(HRBP) Critical Role","value":"Not Applicable","value_type":"single_select"},{"id":4952164101,"name":"(HRBP) Acquisition Job","value":"Not Applicable","value_type":"single_select"},{"id":7821998101,"name":"TA Director Only – Campaign","value":null,"value_type":"yes_no"}],"id":5005786101,"updated_at":"2026-10-22T20:43:04-04:00","requisition_id":"11871","title":"Senior Software Engineer (PL/SQL and Unix)","company_name":"NICE","first_published":"2026-10-21T04:26:31-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;So, what’s the role all about?\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are seeking candidates with 5 to 10 years’ experience for the position of highly skilled \u0026lt;strong\u0026gt;SQL, PLSQL and Unix Developer\u0026lt;/strong\u0026gt; to join our dynamic team. As a part of your responsibilities, you will have a chance to interact with the Customer and understand their Business Requirements. You will work closely with Architects, Business Analysts, Customer teams, and fellow Implementers to design and implement Innovative solutions for the Customer.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;How will you make an impact?\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;5–10\u0026lt;/strong\u0026gt; years of relevant software development experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong hands-on experience in \u0026lt;strong\u0026gt;SQL / PLSQL and Unix\u0026lt;/strong\u0026gt;, handling large volumes of data\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience developing in complex database environments (MS SQL, PGSQL, \u0026amp;amp; MySQL)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven experience in Banking and Financial Services solutions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent debugging, problem-solving, and analytical skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to work independently and complete complex tasks\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working in multi-disciplinary teams with Architects and Business Analysts\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Planning and performing unit and functional testing\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;High level of English proficiency (verbal and written) and experience in client-facing role\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hybrid Working - following NiCE policy of working min. 2 days from office, however, may increase based on the project needs\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Have you got what it takes?\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Exposure to Docker \u0026amp;amp; Kubernetes\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exposure to Cloud platforms (AWS)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience supporting customers by resolving functional issues\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working in product organization.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Actimize development or capital market domain knowledge\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Professional Services / Implementation experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with scalable, multi-user, and secure coding practices\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop, configure, and customize enterprise-grade software features independently\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensure solutions align with design documents and enterprise standards\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Active discussion with customers, and other teams to provide the best technical solution\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Actively collaborate and engage peers to broaden professional domain knowledge\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Analyze information, deduce conclusions, and apply them within the wider professional context\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrate effective task planning, prioritization, and ownership\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;What’s in it for you?\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr!\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Enjoy NiCE-FLEX!\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt; font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Requisition ID:11871\u0026lt;/strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;Reporting into:\u0026lt;/strong\u0026gt; Tech Manager\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;Role Type:\u0026lt;/strong\u0026gt; Individual Contributor\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;strong\u0026gt;About NiCE \u0026lt;/strong\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4049193101,"name":"VM - Compliance","child_ids":[4060230101,4060231101],"parent_id":4012246101}],"offices":[{"id":4005086101,"name":"India - Pune","location":"India - Pune","child_ids":[],"parent_id":4005049101}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://boards.eu.greenhouse.io/nice/jobs/5009774101?gh_jid=5009774101","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4539158101,"location":{"name":"United Kingdom - Southampton"},"metadata":[{"id":4778158101,"name":"Job Type","value":"Regular","value_type":"single_select"},{"id":4787631101,"name":"Hiring Manager","value":{"name":"Hymaith Rehman","email":"hymaith.rehman@nice.com","user_id":4110298101,"employee_id":"5303"},"value_type":"user"},{"id":4614529101,"name":"Category","value":"PROFESSIONAL SERVICES","value_type":"short_text"},{"id":4614545101,"name":"Job String","value":"Professional Services.Solutions Architecture.Solutions Architect","value_type":"short_text"},{"id":4787135101,"name":"(HRBP) Critical Role","value":"Not Applicable","value_type":"single_select"},{"id":4952164101,"name":"(HRBP) Acquisition Job","value":"Not Applicable","value_type":"single_select"},{"id":7821998101,"name":"TA Director Only – Campaign","value":null,"value_type":"yes_no"}],"id":5009774101,"updated_at":"2026-10-26T10:37:08-04:00","requisition_id":"11900","title":"Senior Solutions Architect ","company_name":"NICE","first_published":"2026-10-22T05:00:31-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Context and Purpose:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At NICE, we protect people’s money, ensure their safety and improve their experiences. Many of the world’s leading companies and organizations are expected to manage these three critical elements of modern living. To do so, they are tapping into the power of data, which has become ubiquitous in both business and life. These organizations turn to NICE to operationalize this data to improve business performance, increase operational efficiency, prevent financial crime, ensure compliance, and enhance safety and security. A fast growing business within NICE is the NICE Public Safety and Justice Line of Business, which develops state of the art solutions that integrate and put into context information from many sources to help emergency control rooms and investigation departments reconstruct and understand the who, what, when, where and why of an incident. This business also provides industry leading cloud solutions for the Criminal Justice market for the acquisition, management and analysis of digital evidence for over 3,000 public safety customers, including many major global cities.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;A successful candidate will have the opportunity to become a key player in this rapidly growing business area.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role requires work from a Secure Room located in the Hedge End office of NICE (near Southampton) – 5 days per week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Scope:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are looking for a talented professional services engineer to join our technology team. Primary focus will be on implementing the technical aspects of NICE product deployments and non-standard configuration requests as well as assisting product teams to successfully introduce new products/versions. Championing supportability and delivering preventative actions on behalf of our customers is also key.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role is responsible for:\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;· Implementing and supporting custom deployments and integration of various NICE product suites for clients.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;· Working on non-standard configuration requests, manual database and file manipulations and other advanced system adjustments.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;· Working effectively with staff in all areas of the business, escalating when appropriate to management and/or R\u0026amp;amp;D. Taking into account technical and commercial relationships with end users, partners and service providers.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;· Accurately tracking effort on tasks - recognizing scope and effort variances early, evaluating impact and raising issues as appropriate.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;· Using best practice methods, quality standards, and guidelines on all project phases.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Key personal attributes:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;· Comfort working as part of a distributed team\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;· Working with minimal guidance once trained\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;· Comfort communicating with customers at all levels\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;· Excellent written and verbal communications in English\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;· Excellent problem solver and ability to work under pressure\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Education and experience:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Education\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;● Bachelor’s Degree in Information Technology, Computer Engineering or related field preferred. However, suitable and demonstrable professional experience will also be considered.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Required experience:\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;· System/implementation engineering for complex data driven solutions\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;· Scripting (PowerShell / .Net / C#/Java, etc.)\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;· APIs (REST, SOAP) including interfacing with Postman or Fiddler\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;· Data handling, including RDBMS (MS SQL)\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;· Technical and analytical skills\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;· Windows server/client\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;· Efficient, effective and respectful communication skills both with customers and within internal departments. Including:\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;o Listening, ability to identify and validate assumptions.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;o Ability to use effective questioning to confirm understanding of a customer problem and then provide help to solve it\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;o Delivery of technical information (written and verbal) to customers of varying technical expertise and experience\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;o Methodical troubleshooting, technical skill and attention to detail used in diagnosing problems and reproducing issues in a local environment\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;o Multi-tasking and time-management to prioritize and switch between varied tasks\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Ideal additional experience:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;· Programming (e.g. C#)\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;· .Net framework\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;· MS Azure Cloud technologies (or equivalent)\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;· Policing or criminal justice sector within an IT environment\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;NOTE – Successful candidates will need to have been in the UK for 5 years and eligible for obtaining NPPV3 + Security Clearance.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Requisition ID: 11900\u0026lt;br\u0026gt;Reporting into: \u0026lt;/strong\u0026gt;Manager, Solutions Delivery\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;Role Type: \u0026lt;/strong\u0026gt;Individual\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;strong\u0026gt;About NiCE \u0026lt;/strong\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4012316101,"name":"VM, Public Safety","child_ids":[],"parent_id":4012246101}],"offices":[{"id":4005084101,"name":"United Kingdom - Southampton","location":"United Kingdom - Southampton","child_ids":[],"parent_id":4005102101}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://boards.eu.greenhouse.io/nice/jobs/5005788101?gh_jid=5005788101","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4535513101,"location":{"name":"India - Pune"},"metadata":[{"id":4778158101,"name":"Job Type","value":"Regular","value_type":"single_select"},{"id":4787631101,"name":"Hiring Manager","value":{"name":"Jean Lee","email":"jean.lee@nice.com","user_id":4110697101,"employee_id":"44861"},"value_type":"user"},{"id":4614529101,"name":"Category","value":"Professional Services","value_type":"short_text"},{"id":4614545101,"name":"Job String","value":null,"value_type":"short_text"},{"id":4787135101,"name":"(HRBP) Critical Role","value":"Not Applicable","value_type":"single_select"},{"id":4952164101,"name":"(HRBP) Acquisition Job","value":"Not Applicable","value_type":"single_select"},{"id":7821998101,"name":"TA Director Only – Campaign","value":null,"value_type":"yes_no"}],"id":5005788101,"updated_at":"2026-10-23T01:13:07-04:00","requisition_id":"11872","title":"Senior Specialist Business Consultant (Change Management \u0026 Evangelist, AI Incubation)","company_name":"NICE","first_published":"2026-10-22T09:50:05-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h1\u0026gt;Change Management \u0026amp;amp; Evangelist, AI Incubation (SPARK)\u0026lt;/h1\u0026gt;\n\u0026lt;p\u0026gt;SPARK | CX International Internal Incubation Team | Location: Pune\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;So, what’s the role all about?\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;NiCE is building SPARK, a new internal incubation team that turns great ideas from across CX International into working AI solutions, and then into enterprise-grade tools that roll out to colleagues around the world. A tool only creates value if people use it, so we need a change leader who can make AI feel useful, safe, and exciting.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As Change Management \u0026amp;amp; Evangelist, you will lead the people side of everything SPARK delivers - preparing teams for change, building AI confidence and skills, and creating the energy that turns a new tool into a new habit. You bring a consulting background, so you know how to diagnose, structure, influence, and deliver, and how to tell a story that moves senior leaders and front-line teams alike.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You will be a visible champion of AI for CX International. You will demo, teach, listen, and bring what you hear back to the builders. You will work closely with the Project Manager, the Business Analyst, the AI Architects \u0026amp;amp; Builders, and the Support Helpdesk, Field Sales Enablement team, HR Business Partners.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;How will you make an impact?\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;You will own adoption for every SPARK solution, from the first conversation with the business through to sustained use at scale and be the voice of SPARK across the organization.\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;Plan and Lead Change\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Assess change impact and readiness for each solution, and map stakeholders, concerns, and the behaviours that need to shift\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Serve as the primary \u0026lt;strong\u0026gt;on-the-ground team leader\u0026lt;/strong\u0026gt; for SPARK initiatives, providing hands-on support throughout rollout and adoption phases.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build and run change, communications, and rollout plans for each global launch, tailored to regions, roles, and time zones\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work with the Project Manager so change milestones sit inside the delivery plan, not after it\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Address resistance and concerns openly, including questions about roles and job security, with honest and consistent messages\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;Build AI Fluency and Skills\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Design and deliver role-based training, workshops, office hours, and self-paced content that teach people to use SPARK solutions in their own workflow\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Create and maintain the SPARK playbook: guides, templates, FAQs, and good-practice examples\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Promote responsible and secure use of AI, in line with company guidance\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Be in constant engagement with key stakeholders and users to identify engagement roadmap\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;Be the Evangelist\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Tell the SPARK story through demos, showcases, town halls, and internal roadshows that show what is possible and what is already working\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build and run a network of AI champions across business units who help their peers adopt new tools and share what works\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collect ideas from across the organisation and encourage colleagues to bring them to SPARK\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Act as a trusted adviser to senior leaders on how to lead their teams through AI-enabled change\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Draft and send communications as required for CX International, ELT as project sponsor working with NiCE Comms team and HR.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;Measure and Improve Adoption\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Define adoption and value measures: active use, depth of use, sentiment, behavior change, and benefits realized\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Run feedback loops with users, the Support Helpdesk, and the architects, turning recurring issues and requests into improvements\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Report adoption progress and lessons learned to sponsors, CX International Senior Leadership and steering committees\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Have you got what it takes?\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Bachelor’s degree in business, Organisational Development, Communications, Technology, or a related field, or equivalent experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;12-18 years of experience in change management, transformation, or enablement, including a background in management or technology consulting\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven record of leading change for technology rollouts and shifts in ways of working, across multiple regions or business units\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong knowledge of structured change approaches such as Prosci ADKAR, Kotter certification, or equivalent\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent storytelling, facilitation, and presentation skills, including with senior executives\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience designing and delivering training and enablement programs for non-technical audiences\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hands-on fluency with generative AI tools such as Claude, ChatGPT, or Copilot, and a practical sense of what they can and cannot do\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in using Notebook LLM, Synthesia, Beautiful.ai or equivalent.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to influence across teams without direct authority, and to use data to show progress\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fluency in English\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;You will have an advantage if you also have:\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience in software, SaaS, or technology companies or working for consulting company\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-teams=\u0026quot;true\u0026quot;\u0026gt;Agentic AI adoption project outside of India is a plus\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience running AI or digital champion networks\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Prosci ADKAR or an equivalent change management certification\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Instructional design or learning and development experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience speaking at internal or external events\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working with teams across APAC, EMEA, and the Americas\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;What’s in it for you?\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;SPARK is a chance to be a founding member of a brand-new team, and to shape how NiCE turns AI ideas into everyday tools used by colleagues around the world.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join an ever-growing, market-disrupting, global company where the teams, comprised of the best of the best, work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate about AI, innovative at heart, and excited to constantly raise the bar on what intelligent technology can do, you may just be our next NiCEr!\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;Enjoy NiCE-FLEX!\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Requisition ID: \u0026lt;/strong\u0026gt;11872\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Reporting into: \u0026lt;/strong\u0026gt;Jean Lee , Vice President, Business Operations. Sales Ops\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;strong\u0026gt;About NiCE \u0026lt;/strong\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4012299101,"name":"CX INTL, Business Operations, International","child_ids":[],"parent_id":4012242101}],"offices":[{"id":4005086101,"name":"India - Pune","location":"India - Pune","child_ids":[],"parent_id":4005049101}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://boards.eu.greenhouse.io/nice/jobs/4959639101?gh_jid=4959639101","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4515227101,"location":{"name":"India - Pune"},"metadata":[{"id":4778158101,"name":"Job Type","value":"Regular","value_type":"single_select"},{"id":4787631101,"name":"Hiring Manager","value":{"name":"Narmada Devi","email":"narmada.devi@nice.com","user_id":4574190101,"employee_id":"199489"},"value_type":"user"},{"id":4614529101,"name":"Category","value":"PROFESSIONAL SERVICES","value_type":"short_text"},{"id":4614545101,"name":"Job String","value":"Professional Services.Client Services Project Management.Client Services Project Manager","value_type":"short_text"},{"id":4787135101,"name":"(HRBP) Critical Role","value":"Not Applicable","value_type":"single_select"},{"id":4952164101,"name":"(HRBP) Acquisition Job","value":"Not Applicable","value_type":"single_select"},{"id":7821998101,"name":"TA Director Only – Campaign","value":false,"value_type":"yes_no"}],"id":4959639101,"updated_at":"2026-10-16T01:11:06-04:00","requisition_id":"11643","title":" Senior Specialist Client Services Project Manager (AI)","company_name":"NICE","first_published":"2026-08-25T06:03:31-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;So, what’s the role all about?\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a Senior Specialist Client Services Project Manager, you will be responsible for overseeing multiple projects and initiatives that support the organization\u0026#39;s strategic goals. You will work closely with cross-functional teams to ensure successful project execution, on-time delivery, and adherence to quality standards.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;How will you make an impact?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Manage high‑visibility software and AI/GenAI projects, ensuring alignment with scope, timelines, and customer expectations.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Manage project plans, schedules, RAID logs, and core project documentation.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Provide consistent communication with executive leadership.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Drive ownership, accountability, and escalation management.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Guide teams through the full project lifecycle.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Mentor project managers and support PMO best‑practice maturity.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Have you got what it takes?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;IT experience: 12 to 16 years\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;7 years of project management experience leading multiple concurrent projects in customer‑facing environments.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Proven success delivering full lifecycle projects across Agile, Waterfall, and hybrid approaches.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Experience delivering technical, SaaS, and AI/GenAI programs.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Strong analytical skills with a track record of managing risks, revenue, and escalations.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Excellent communication and expectation‑management skills.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Advanced proficiency with tools such as MS Project, Salesforce, Rocketlane, and Power BI.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PMP certification required.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Willingness to work in US shift (5 PM – 2 AM IST)\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;AI Delivery (Preferred)\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Led end‑to‑end delivery of conversational AI, LLM, and NLU solutions across scoping, execution, UAT, and deployment.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Assessed AI use cases and evaluated data readiness, including ingestion, quality, labeling, and dependency tracking.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Collaborated with engineering, product, R\u0026amp;amp;D, and presales teams to validate model accuracy, output quality, and overall performance.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Set and managed customer expectations while coordinating cross‑functional delivery across technical and business teams.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Identified and mitigated AI‑specific risks such as model drift, hallucinations, data issues, and expectation misalignment.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Applied hands‑on prompt engineering with a clear understanding of prompting limitations and optimization strategies.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Leveraged AI tools in daily workflows for automation, data analysis, content generation, and quality validation.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Defined and monitored AI performance KPIs, translating metrics (e.g., accuracy, containment, hallucination rate, latency, cost per inference) into actionable insights.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Managed AI cost drivers, e.g. token usage, model selection, prompt structure, and architecture optimization for efficiency and performance.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Ensured compliance with AI safety, governance, and security standards, implementing guardrails, redaction practices, and structured evaluation frameworks.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;You will have an advantage if you also have:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Experience working with Waterfall/Agile methodologies\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Experience with Onsite and offshore delivery model\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What’s in it for you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Enjoy NiCE-FLEX!\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Requisition ID: 11643\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Reporting into: \u0026lt;/strong\u0026gt;Tech Manager\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Role Type: \u0026lt;/strong\u0026gt;Individual Contributor\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;strong\u0026gt;About NiCE \u0026lt;/strong\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4012330101,"name":"GCO - Customer Success \u0026 Services","child_ids":[],"parent_id":4012244101}],"offices":[{"id":4005086101,"name":"India - Pune","location":"India - Pune","child_ids":[],"parent_id":4005049101}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://boards.eu.greenhouse.io/nice/jobs/5003084101?gh_jid=5003084101","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4534306101,"location":{"name":"India - Pune"},"metadata":[{"id":4778158101,"name":"Job Type","value":"Regular","value_type":"single_select"},{"id":4787631101,"name":"Hiring Manager","value":{"name":"Mohit Saklecha","email":"mohit.saklecha@nice.com","user_id":4112697101,"employee_id":"132308"},"value_type":"user"},{"id":4614529101,"name":"Category","value":"CLOUD OPERATIONS","value_type":"short_text"},{"id":4614545101,"name":"Job String","value":"R\u0026D.Software Engineering.DevOps Engineer","value_type":"short_text"},{"id":4787135101,"name":"(HRBP) Critical Role","value":"Not Applicable","value_type":"single_select"},{"id":4952164101,"name":"(HRBP) Acquisition Job","value":"Not Applicable","value_type":"single_select"},{"id":7821998101,"name":"TA Director Only – Campaign","value":null,"value_type":"yes_no"}],"id":5003084101,"updated_at":"2026-10-26T00:58:08-04:00","requisition_id":"11849","title":"Senior Specialist Cloud Architect","company_name":"NICE","first_published":"2026-10-22T05:40:11-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;So, what’s the role all about?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are seeking a highly skilled Senior Cloud DevOps Automation Engineer to join our team. The ideal candidate will have extensive experience in automating infrastructure and application deployment using a variety of tools and platforms. This role requires a deep understanding of DevOps practices, infrastructure as code, and cloud services, with a focus on Python programming, Kubernetes, Terraform, AWS, and Ansible.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;How will you make an impact? \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Infrastructure Automation: Design, implement, and manage infrastructure as code using Terraform and Kubernetes for scalable and reliable infrastructure deployment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Cloud Management: Leverage AWS services to design and manage cloud infrastructure, ensuring high availability, security, and performance.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Configuration Management: Utilize Ansible to automate configuration management, software deployment, and orchestration.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Scripting \u0026amp;amp; Automation: Write and maintain Python scripts for automation tasks, integrating various tools and services.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Monitoring \u0026amp;amp; Troubleshooting: Implement monitoring and logging solutions to ensure the health and performance of the infrastructure and applications, and troubleshoot issues as they arise.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaboration: Work closely with development, PS, and operations teams to ensure smooth deployment and operation of applications.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Security Compliance: Ensure that the infrastructure and deployment processes comply with industry security standards and best practices.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Have you got what it takes? \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Total 10+ and Programming Experience: 3+ years of development experience in Python.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Extensive experience with Kubernetes for container orchestration and management.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Container deployments experience using helm.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Application deployment and configuration using ansible.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Managing AWS infrastructure using terraform.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;In-depth knowledge of AWS services and best practices for cloud architecture and management.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong knowledge of Linux/Unix systems\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Knowledge of Puppet\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Education Level: B.E/B.Tech/MTech/M.Sc. in Computer Science/IT preferred (or any engineering field considered) or equivalent.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Certifications:\u0026lt;/strong\u0026gt; AWS Certified DevOps Engineer, Certified Kubernetes Administrator (CKA), or similar certifications.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Good coding skills in major languages such as Python or Perl\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven ability to learn new technologies quickly.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to work effectively with distributed team\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to work in high pressure, highly flexible environment against both short and long-term objectives\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Passionate about technology and solving IT operations-focused problems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Must be detail oriented, task driven, and have excellent communication skills. Customer service focus is key.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to work effectively with staff, peers, and others in and outside the organization to accomplish goals, objectives and to identify and resolve problems\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What’s in it for you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Enjoy NiCE-FLEX! \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Requisition ID:\u0026lt;/strong\u0026gt; 10904\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;Reporting into:\u0026lt;/strong\u0026gt; Director \u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;Role Type:\u0026lt;/strong\u0026gt; Individual Contributor\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;strong\u0026gt;About NiCE \u0026lt;/strong\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4060229101,"name":"CX - Platform Operations","child_ids":[],"parent_id":4058412101}],"offices":[{"id":4005086101,"name":"India - Pune","location":"India - Pune","child_ids":[],"parent_id":4005049101}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://boards.eu.greenhouse.io/nice/jobs/4964067101?gh_jid=4964067101","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4517239101,"location":{"name":"India - Pune"},"metadata":[{"id":4778158101,"name":"Job Type","value":"Regular","value_type":"single_select"},{"id":4787631101,"name":"Hiring Manager","value":{"name":"Rahul Majumdar","email":"rahul.majumdar@niceactimize.com","user_id":4113858101,"employee_id":"99828"},"value_type":"user"},{"id":4614529101,"name":"Category","value":"PROFESSIONAL SERVICES","value_type":"short_text"},{"id":4614545101,"name":"Job String","value":"Professional Services.Services Program Management.Services.Program Manager","value_type":"short_text"},{"id":4787135101,"name":"(HRBP) Critical Role","value":"Not Applicable","value_type":"single_select"},{"id":4952164101,"name":"(HRBP) Acquisition Job","value":"Not Applicable","value_type":"single_select"},{"id":7821998101,"name":"TA Director Only – Campaign","value":false,"value_type":"yes_no"}],"id":4964067101,"updated_at":"2026-10-08T02:22:18-04:00","requisition_id":"11667","title":"Senior Specialist Program Manager, Actimize","company_name":"NICE","first_published":"2026-09-01T00:54:23-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;So, what’s the role all about?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;NiCE is seeking an experienced, highly driven Services Program Manager with strong expertise in delivering large-scale, complex technology programs—specifically in the financial services domain. This role requires deep hands-on program governance capabilities, exceptional stakeholder management, and cross-functional leadership to drive end-to-end execution of Actimize delivery programs.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You will collaborate with global teams to ensure seamless execution across all lifecycle stages while maintaining strong client relationships and program governance standards.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Work Hours (Mandatory):\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;- EMEA Shift: 2 PM to 10 PM IST\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;How will you make an impact?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you will be accountable for full program lifecycle leadership and act as a key liaison between clients, business teams, technical teams, and GTC. You will ensure programs run smoothly, meet expectations, and deliver measurable outcomes.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;- Owning and leading the complete delivery lifecycle including requirements, design, implementation, testing, and deployment.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;- Governing program execution across multiple workstreams while ensuring adherence to scope, schedule, and budget.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;- Building and maintaining strong client relationships at all levels.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;- Preparing and delivering executive-level program updates and governance reports.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;- Managing escalations and driving corrective action plans to closure.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;- Identifying program risks, conflicts, and mitigation plans proactively.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;- Collaborating with global NiCE teams to resolve cross-functional dependencies.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;- Acting as a key interface between business stakeholders, technical teams, and GTC.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;- Ensuring compliance with NiCE processes, delivery frameworks, and Code of Ethics.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Have you got what it takes?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Experience \u0026amp;amp; Qualifications\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;- Minimum 10+ years of hands-on technology experience.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;- Minimum 5+ years of project/program management experience.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;- Mandatory experience leading large-scale enterprise Cloud Migration programs.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;- PMP or Prince2 certification – Mandatory.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;- Strong expertise with MS Project and deep understanding of SDLC (Waterfall).\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;- Experience in Financial Services / Capital Markets / Investment Banking.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;- NiCE Actimize experience – Preferred.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;- Bachelor’s degree or equivalent.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Skills \u0026amp;amp; Capabilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;- Excellent English communication and stakeholder management skills.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;- Ability to manage multi-stakeholder, high-complexity delivery environments.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;- Strong analytical, organizational, and governance capabilities.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;- Ability to collaborate across global teams and drive program outcomes.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What’s in it for you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join an ever-growing, market-disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;Enjoy NiCE-FLEX!\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Requisition ID:\u0026lt;/strong\u0026gt; 11667\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;Reporting into:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;Group Manager\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;Role Type:\u0026lt;/strong\u0026gt;\u0026amp;nbsp;Individual Contributor\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;strong\u0026gt;About NiCE \u0026lt;/strong\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4023801101,"name":"Actimize - Services - International","child_ids":[],"parent_id":4012238101}],"offices":[{"id":4005086101,"name":"India - Pune","location":"India - Pune","child_ids":[],"parent_id":4005049101}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://boards.eu.greenhouse.io/nice/jobs/5006172101?gh_jid=5006172101","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4535697101,"location":{"name":"India - Pune"},"metadata":[{"id":4778158101,"name":"Job Type","value":"Regular","value_type":"single_select"},{"id":4787631101,"name":"Hiring Manager","value":{"name":"Anurag Poddar","email":"anurag.poddar@nice.com","user_id":4107943101,"employee_id":"91104"},"value_type":"user"},{"id":4614529101,"name":"Category","value":"PROFESSIONAL SERVICES","value_type":"short_text"},{"id":4614545101,"name":"Job String","value":"Professional Services.Professional Services.Professional Services Engineer","value_type":"short_text"},{"id":4787135101,"name":"(HRBP) Critical Role","value":"Not Applicable","value_type":"single_select"},{"id":4952164101,"name":"(HRBP) Acquisition Job","value":"Not Applicable","value_type":"single_select"},{"id":7821998101,"name":"TA Director Only – Campaign","value":null,"value_type":"yes_no"}],"id":5006172101,"updated_at":"2026-10-22T20:43:45-04:00","requisition_id":"11880","title":"Senior Specialist Project Manager","company_name":"NICE","first_published":"2026-10-21T01:28:51-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;So, what’s the role all about?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a \u0026lt;strong\u0026gt;Senior Specialist Project Manager - Compliance (SURVEIL-X \u0026amp;amp; NTR-X)\u0026lt;/strong\u0026gt;, you will lead complex compliance, SaaS, cloud migration, and regulatory technology projects for global customers. You\u0026#39;ll drive end-to-end delivery, manage cross-functional teams, and serve as the primary liaison between customers and internal stakeholders, ensuring successful outcomes in highly regulated environments.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;How will you make an impact?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Lead end-to-end delivery of Compliance, Cloud Migration, and SaaS implementation projects.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Act as the primary customer-facing project lead throughout the project lifecycle.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Manage project plans, schedules, governance, risks, and dependencies.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Coordinate cross-functional teams across Product, R\u0026amp;amp;D, Operations, and Professional Services.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Drive stakeholder communication, executive reporting, and governance reviews.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Ensure compliance with security, privacy, regulatory, and internal standards.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Support change management, implementation readiness, and continuous improvement.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Build strong customer relationships while driving delivery excellence.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Have you got what it takes?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;11-15 years of project management experience in Compliance, Financial Services, Technology, or other regulated industries.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Proven experience managing large-scale, complex, multi-stakeholder programs.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Experience leading Cloud Migration, SaaS implementation, or technology transformation initiatives.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Strong knowledge of project governance, risk management, and delivery best practices.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Experience leading cross-functional and globally distributed teams.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Excellent stakeholder management and executive communication skills.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Ability to manage risks, escalations, dependencies, and governance reporting.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Experience working with Agile, Waterfall, or hybrid delivery models.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Strong leadership, problem-solving, and organizational skills.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Willingness to work in a hybrid model and support global customers, including US business hours when required.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;You will have an advantage if you also have:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Experience in Compliance, AML, Financial Crime, Trade Surveillance, Risk Management, or RegTech.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Exposure to Security, Privacy, and Regulatory Compliance frameworks.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PMP, PRINCE2, or similar certification.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Experience with SURVEIL-X, NTR-X, or similar compliance SaaS platforms.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Experience leading Cloud, AI/GenAI, or Digital Transformation programs.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Consulting, Professional Services, or customer-facing delivery experience.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What’s in it for you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join a market-leading global company where innovation, collaboration, and career growth are part of everyday life. At NiCE, you\u0026#39;ll work alongside exceptional talent, solve complex challenges, and have opportunities to grow across teams, domains, and geographies.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Enjoy NiCE-FLEX!\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Work with the flexibility of our hybrid model: \u0026lt;strong\u0026gt;2 days in the office and 3 days remote each week\u0026lt;/strong\u0026gt;, fostering both collaboration and work-life balance.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Requisition ID: 11880\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Reporting into: \u0026lt;/strong\u0026gt;Tech Manager\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Role Type: \u0026lt;/strong\u0026gt;Individual Contributor\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;Shift:\u0026lt;/strong\u0026gt; 12:30 PM - 9:30 PM IST, with flexibility to support US business hours as required.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;strong\u0026gt;About NiCE \u0026lt;/strong\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4049193101,"name":"VM - Compliance","child_ids":[4060230101,4060231101],"parent_id":4012246101}],"offices":[{"id":4005086101,"name":"India - Pune","location":"India - Pune","child_ids":[],"parent_id":4005049101}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://boards.eu.greenhouse.io/nice/jobs/5006178101?gh_jid=5006178101","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"education":"education_required","internal_job_id":4535682101,"location":{"name":"Singapore - Singapore"},"metadata":[{"id":4778158101,"name":"Job Type","value":"No PN","value_type":"single_select"},{"id":4787631101,"name":"Hiring Manager","value":{"name":"Keith Jackson","email":"keith.jackson@nice.com","user_id":4222989101,"employee_id":"179781"},"value_type":"user"},{"id":4614529101,"name":"Category","value":"SALES","value_type":"short_text"},{"id":4614545101,"name":"Job String","value":"Sales.PAE.PAE","value_type":"short_text"},{"id":4787135101,"name":"(HRBP) Critical Role","value":"Not Applicable","value_type":"single_select"},{"id":4952164101,"name":"(HRBP) Acquisition Job","value":"Not Applicable","value_type":"single_select"},{"id":7821998101,"name":"TA Director Only – Campaign","value":false,"value_type":"yes_no"}],"id":5006178101,"updated_at":"2026-10-28T01:36:20-04:00","requisition_id":"11879","title":"Senior Strategic Alliances Manager, GSI (SEA)","company_name":"NICE","first_published":"2026-10-15T05:41:58-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;So, what’s the role all about?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At NiCE, we are passionate about making the customer experience flow. As the global leader in AI-powered customer experience and workforce engagement solutions, we empower organisations to deliver seamless, digital-first interactions that drive real impact.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are looking for a strategic, relationship-led professional to join us as Senior Partner Acceleration Executive (Senior Strategic Alliances Manager, GSI (SEA)). This high-impact role builds NiCE\u0026#39;s GSI alliances across South East Asia, a region of many markets, each with its own partner landscape. You will decide where to invest, build executive relationships with the leading systems integrators, and turn them into a source of joint pipeline and delivery capacity for CXone and Cognigy.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You will collaborate closely with alliance leaders and cross-functional teams across the US, Europe and the rest of APAC to keep our GSI approach consistent and scalable, so that NiCE shows up to partners and customers as one team with one strategy that accelerates adoption, strengthens partner alignment and supports revenue growth.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;How will you make an impact?\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Lead and grow NiCE\u0026#39;s strategic alliances with the priority GSIs across South East Asia, such as Accenture, NTT DATA, Capgemini, Deloitte and agree where joint investment will return the most\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build and sustain executive sponsorship at each priority GSI across customer experience, technology and industry leadership, and run a joint business plan for each with clear targets and regular reviews\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Shape and scale a NiCE practice inside the partner: joint solution offerings built on CXone Mpower and Cognigy, certified delivery capacity, and a clear place in the partner\u0026#39;s go-to-market\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive joint pursuit of named accounts, growing partner-sourced and partner-influenced pipeline through SI-led bids, RFPs and co-sell alongside NiCE direct sales\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work with NiCE sales, marketing, product, professional services and customer success to deliver aligned joint campaigns, enablement programmes and delivery quality\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Make sure partner-led deployments land well, so customers see value quickly and references follow\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Act as the voice of South East Asia in NiCE\u0026#39;s global GSI programme, giving regional insight to alliance leaders in the US, Europe and the rest of APAC and influencing strategy, programme design and investment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Serve as NiCE\u0026#39;s internal expert on how each GSI sells and delivers, supporting internal training and account team engagement\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Report on performance metrics such as partner-sourced and influenced pipeline, bookings, certified resources and joint wins\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Have you got what it takes?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Minimum 8-10 years\u0026#39; experience in strategic alliances, systems integrator partnerships or enterprise channel management (CX, contact centre, cloud or enterprise software experience strongly preferred)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven success building joint go-to-market programmes with large systems integrators, including influencing at executive level\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong understanding of how GSIs make money: services attach, practice economics, utilisation and certified headcount\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to influence cross-functional stakeholders and drive alignment across geographies and business units\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exceptional communication, collaboration and relationship-building skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Self-motivated, proactive and able to thrive in a fast-paced, matrixed environment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working with globally distributed teams across the US, Europe and the rest of APAC\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Willingness and ability to travel regularly across the region\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fluent English required; additional regional languages are a bonus\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;This job description is not intended to be all-inclusive, and employees will also perform other reasonable related business duties as assigned by immediate supervisor and other management as required.\u0026amp;nbsp;\u0026lt;/em\u0026gt;\u0026lt;em\u0026gt;This organization reserves the right to revise or change job duties as the need arises. This job description does not constitute a written or implied contract of employment.​\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What’s in it for you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Enjoy NiCE-FLEX!\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At NiCE, we work according to the\u0026amp;nbsp;NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Requisition ID: \u0026lt;/strong\u0026gt;11879\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;Reporting into:\u0026lt;/strong\u0026gt; Director, Partner Acceleration\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;Role Type:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;Individual Contributor\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;strong\u0026gt;About NiCE \u0026lt;/strong\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4037480101,"name":"CX INTL, Partner Sales, International","child_ids":[],"parent_id":4020141101}],"offices":[{"id":4005072101,"name":"Singapore - Singapore","location":"Singapore - Singapore","child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://boards.eu.greenhouse.io/nice/jobs/4989946101?gh_jid=4989946101","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4529527101,"location":{"name":"USA - Remote"},"metadata":[{"id":4778158101,"name":"Job Type","value":"Regular","value_type":"single_select"},{"id":4787631101,"name":"Hiring Manager","value":{"name":"Holly Johnston","email":"holly.johnston@nice.com","user_id":4110268101,"employee_id":"130270"},"value_type":"user"},{"id":4614529101,"name":"Category","value":"PROFESSIONAL SERVICES","value_type":"short_text"},{"id":4614545101,"name":"Job String","value":"Professional Services.Client Relationship.Client Relationship Manager","value_type":"short_text"},{"id":4787135101,"name":"(HRBP) Critical Role","value":"Not Applicable","value_type":"single_select"},{"id":4952164101,"name":"(HRBP) Acquisition Job","value":"Not Applicable","value_type":"single_select"},{"id":7821998101,"name":"TA Director Only – Campaign","value":null,"value_type":"yes_no"}],"id":4989946101,"updated_at":"2026-10-02T16:07:29-04:00","requisition_id":"11799","title":"Senior Technical Account Manager","company_name":"NICE","first_published":"2026-09-30T14:26:47-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;So, what’s the role all about?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;After key customers have purchased and are implementing our products, the Technical Account Management (TAM) team takes ownership of the customer relationship and becomes their advocate within NiCE. The Technical Account Manager (TAM) begins to engage with the customer before they go live on the contact center platform, and works closely with the customer from that point forward to ensure their success.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our TAMs are seasoned account management and technical resolution professionals who are at the top of their field and are unified in exceeding customer expectations, improving our processes and technology, and meeting company growth objectives. The Senior TAM is a deeply experienced and expert account management professional, responsible for resolving the most complex problems and providing excellent technical and customer service to specific key accounts. TAM will help customers overcome issues that arise, succeed in their business using our technology and services, expand their usage of our products, be a reference to prospective customers, and be a long-term and loyal customer. The accounts assigned are generally our largest, most complex, and challenging customers.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;How will you make an impact? \u0026lt;/strong\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Take ownership of the customer relationship for key CX customers and become their advocate within CX, engaging before go-live and working closely with customers to ensure their success.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Resolve the most complex problems and provide excellent technical and customer service to specific key accounts, including resolving technically and emotionally challenging and high-stakes issues.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exemplify an effective and productive relationship with assigned accounts, holding regular discussions to review open issues, understand their contact center and business, ensure CX solutions meet their needs, and become a trusted partner and advisor.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensure all technical challenges, issues, cases, and requests are handled properly and within SLA targets by partnering with Technical Support, Professional Services, Product Management, and Engineering.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Be accountable for customer satisfaction, retention, and referenceability for all assigned accounts.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Have you got what it takes? \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;7 years in a Technical/Service role in software, telecommunications or in customer service, call/contact center and/or service delivery\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated technical problem solving proficiency\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent analytical and advanced troubleshooting skills with end-users/customers\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Working technical knowledge of contact center software/design/functionality\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Implementation: broad skills in both technology \u0026amp;amp; analysis; experience in communicating at a technical and functional level while managing business rapport\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;You will have an advantage if you also have:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;TCP/IP networking knowledge and VoIP technology exposure\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comprehensive knowledge of TCP/IP, telecom circuits from DS0 through OC-48\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Understanding of network topology and telecommunications architecture (PBX, Carriers and VoIP)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Understanding of basic scripting fundamentals\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Solid understanding of TCP/IP and internet fundamentals\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Extensive software, telecommunications and IP Telephony\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience using SIP signaling\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Competent in database and SQL concepts and scripting\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Desired personal profile: analytical, inquisitive, service \u0026amp;amp; team-oriented, friendly demeanor, early adopter\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What’s in it for you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;This job description is not intended to be all-inclusive, and employees will also perform other reasonable related business duties as assigned by immediate supervisor and other management as required.\u0026lt;/em\u0026gt;\u0026lt;br\u0026gt;\u0026lt;em\u0026gt;This organization reserves the right to revise or change job duties as the need arises. This job description does not constitute a written or implied contract of employment.​\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;strong\u0026gt;About NiCE \u0026lt;/strong\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4012330101,"name":"GCO - Customer Success \u0026 Services","child_ids":[],"parent_id":4012244101}],"offices":[{"id":4005168101,"name":"USA - Remote","location":"USA - Remote","child_ids":[],"parent_id":4005091101}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://boards.eu.greenhouse.io/nice/jobs/4973800101?gh_jid=4973800101","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4521399101,"location":{"name":"USA - Remote"},"metadata":[{"id":4778158101,"name":"Job Type","value":"Regular","value_type":"single_select"},{"id":4787631101,"name":"Hiring Manager","value":{"name":"John Young","email":"john.young@nice.com","user_id":4111018101,"employee_id":"140729"},"value_type":"user"},{"id":4614529101,"name":"Category","value":"PROFESSIONAL SERVICES","value_type":"short_text"},{"id":4614545101,"name":"Job String","value":"Professional Services.Client Relationship.Client Relationship Manager","value_type":"short_text"},{"id":4787135101,"name":"(HRBP) Critical Role","value":"Not Applicable","value_type":"single_select"},{"id":4952164101,"name":"(HRBP) Acquisition Job","value":"Not Applicable","value_type":"single_select"},{"id":7821998101,"name":"TA Director Only – Campaign","value":null,"value_type":"yes_no"}],"id":4973800101,"updated_at":"2026-09-30T18:42:11-04:00","requisition_id":"11715","title":"Senior Technical Account Manager","company_name":"NICE","first_published":"2026-09-30T12:33:40-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Senior Technical Account Manager\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Senior Technical Account Manager serves as a Customer Success leader for assigned Strategic accounts, responsible for driving business outcomes, solution adoption, customer health, retention, and long-term value realization. Acting as a trusted advisor and executive partner, the Senior TAM aligns customer objectives with internal resources, proactively manages risk, drives accountability across cross-functional teams, and ensures customers achieve measurable success from their investment. While maintaining a strong understanding of the customer\u0026#39;s environment and solutions, the Senior TAM\u0026#39;s primary responsibility is to coordinate and mobilize the appropriate expertise across the organization rather than serving as the primary technical troubleshooter.\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;Major Functions/Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Account Management\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Be the assigned Strategic account\u0026#39;s primary point of contact and function as their professional advocate and relationship manager within CX, ensuring fulfillment of contract deliverable\u0026#39;s, SLA management, ongoing customer education and product enhancement.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Responsible for customer satisfaction, retention and reference ability for all assigned accounts and drives improvements that ensure we do this across our enterprise customer base.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop and maintain an effective and productive relationship with assigned account(s) at all levels within their organization (from front-line contact center management through senior/executive leadership).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Clear understanding of the assigned accounts\u0026#39; business goals and directions and drive return on investment with our products and services.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hold regular discussions that balance proactive and reactive work and result in becoming their trusted partner and advisor (report progress on strategic direction, ensure that CX\u0026#39;s solutions meet their needs, assess training needs, share best practices, consistently increase their success, etc.).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with other CX teams (Technical Support, Professional Services, Product Management, etc.), to ensure that proper resources are engaged to resolve issues / requests properly and within SLA targets and customer outcome expectations.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Technical\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Excellent triage and troubleshooting facilitation skills.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrate superior in-depth knowledge of CX products and associated technologies, especially those employed by assigned accounts.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Utilize a deep understanding of each customer\u0026#39;s environment to identify customer needs and help others across the company understand how the customer is using our products, ensuring that we use that understanding to continue to innovate and deliver best in class enterprise-level solutions and services.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Communication\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Arrange and conduct regular Service and Technology Reviews with proper customer and CX stakeholders.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensure that all communication, interactions, assignments, details and actions are clear, effective, timely (within established SLA), and logged into the CRM system.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Tactfully, confidently and professionally communicate with all stakeholders, especially in emotionally-charged and escalated situations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Communicate and work with customers in a way that builds confidence, de-escalates situations, and helps customers know that their issues and concerns are being properly represented and handled by CXone.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Make and meet all commitments, building trust with customers and help others to do the same.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Employ an assertive yet positive attitude in working with others to create standardized and consistent processes and to improve process issues that cause inefficiency, risk, missed targets, and frustration.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Leadership\u0026amp;nbsp;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Provide coaching and mentoring to peers and exemplify consistent and high-value participation in knowledge creation and improvement.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exemplify escalation prevention, resource engagement and communication when escalation occurs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead the way in team goal achievement and set personal goals that increase effectiveness and success of yourself and the team.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Can act as a backup for managers or other Technical Account Managers as needed.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;Required Education, Experience, and Specific Job Related Skills:\u0026lt;/strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;Bachelor\u0026#39;s degree (BS) in Business Management or related field or equivalent work experience required.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Experience Required\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;5+ years proven track record of successful Enterprise Account Relationship Management in either presales or post sales environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent Communication and Presentation skills with both C-Level and day-to-day operations stakeholders.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience developing and executing Customer Success strategies for enterprise accounts.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated ability to improve customer health, adoption, GRR, and NRR through proactive engagement and value-based account management.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven ability to lead cross-functional teams and drive accountability in matrixed organizations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience conducting Executive Business Reviews, Success Reviews, renewal planning, and strategic account planning.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work largely during the customers\u0026#39; core business hours, with occasional extended hours as needed. Occasional on-call after-hours work may be required as needed by the customer.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to travel 20% of the time, visiting customer sites and attending company meetings.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Experience Preferred\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;​\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Superior in-depth knowledge of CX products and associated technologies, especially those employed by assigned accounts.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Technical skill-set, with problem resolution skills in Contact Center, Telecommunications, LAN/WAN, Cloud-based Software, Security, etc.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience supporting customer regulatory requirements including but not limited to HIPPA, PCI, SOX, FISMA etc.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Industry Certifications such as Lean Six Sigma, ITIL, PMP, TOGAF, Cisco, etc.​\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;strong\u0026gt;About NiCE \u0026lt;/strong\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4012330101,"name":"GCO - Customer Success \u0026 Services","child_ids":[],"parent_id":4012244101}],"offices":[{"id":4005168101,"name":"USA - Remote","location":"USA - Remote","child_ids":[],"parent_id":4005091101}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://boards.eu.greenhouse.io/nice/jobs/5000016101?gh_jid=5000016101","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4532866101,"location":{"name":"USA - Remote"},"metadata":[{"id":4778158101,"name":"Job Type","value":"Regular","value_type":"single_select"},{"id":4787631101,"name":"Hiring Manager","value":{"name":"Brittany Knolmayer","email":"brittany.knolmayer@nice.com","user_id":4108495101,"employee_id":"131078"},"value_type":"user"},{"id":4614529101,"name":"Category","value":"PROFESSIONAL SERVICES","value_type":"short_text"},{"id":4614545101,"name":"Job String","value":"Professional Services.Client Relationship.Client Relationship Manager","value_type":"short_text"},{"id":4787135101,"name":"(HRBP) Critical Role","value":"Not Applicable","value_type":"single_select"},{"id":4952164101,"name":"(HRBP) Acquisition Job","value":"Not Applicable","value_type":"single_select"},{"id":7821998101,"name":"TA Director Only – Campaign","value":null,"value_type":"yes_no"}],"id":5000016101,"updated_at":"2026-10-07T17:44:13-04:00","requisition_id":"11834","title":"Senior Technical Account Manager","company_name":"NICE","first_published":"2026-10-07T17:44:13-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h1\u0026gt;Senior Technical Account Manager\u0026lt;/h1\u0026gt;\n\u0026lt;p class=\u0026quot;isSelectedEnd\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Location: Remote, USA\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;So, what’s the role all about?\u0026lt;/h3\u0026gt;\n\u0026lt;p class=\u0026quot;isSelectedEnd\u0026quot;\u0026gt;As a \u0026lt;strong\u0026gt;Senior Technical Account Manager (TAM)\u0026lt;/strong\u0026gt; at NiCE, you will serve as a trusted technical advisor and advocate for some of our most complex CXone customers. You will begin engaging with customers prior to go-live and maintain ownership of the relationship throughout their journey, helping ensure they successfully adopt, optimize, and realize value from their CXone solutions.\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;isSelectedEnd\u0026quot;\u0026gt;You will combine strategic account management with advanced technical problem-solving, working closely with customers to understand their contact center environments, resolve complex challenges, prevent escalations, and identify opportunities to improve their overall experience. Internally, you will partner across Technical Support, Professional Services, Product Management, Engineering, Sales, and other teams to drive customer outcomes.\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;isSelectedEnd\u0026quot;\u0026gt;As a senior member of the TAM organization, you will also serve as a technical and customer-management leader, mentoring other TAMs, sharing best practices, and helping improve processes across the organization.\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;How will you make an impact?\u0026lt;/h3\u0026gt;\n\u0026lt;ul data-spread=\u0026quot;false\u0026quot;\u0026gt;\n\u0026lt;li\u0026gt;Serve as the primary point of contact and trusted advisor for assigned strategic and complex customer accounts.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build strong customer relationships through regular engagement focused on business objectives, technical environments, open issues, product usage, and opportunities for improvement.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead customers through go-live preparation and help establish confidence and success as they transition into production.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Take ownership of complex technical issues and customer escalations, coordinating resources across Technical Support, Professional Services, Product Management, Engineering, and other teams through resolution.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Perform advanced troubleshooting and technical triage while helping customers navigate complex contact center and CXone environments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensure customer issues, cases, and requests progress appropriately and remain within established SLA and OLA expectations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain a deep understanding of each customer\u0026#39;s technical environment and business objectives to proactively identify needs, risks, and opportunities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive customer satisfaction, retention, adoption, and referenceability across assigned accounts.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop and deliver customized customer presentations demonstrating product usage, realized value, achievements, opportunities, and recommended next steps.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide technical and product training that enables customers to maximize the value of their NiCE CXone investment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Communicate confidently and professionally with technical, business, and executive stakeholders, including during high-pressure or escalated situations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify potential escalations early and coordinate the appropriate internal resources to prevent or resolve them.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop business cases that clearly define customer challenges, business impact, proposed solutions, and expected outcomes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain accurate and timely customer, account, activity, and case information within CRM systems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Capture and share technical knowledge, best practices, and repeatable solutions through knowledge-base content and internal training.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Mentor and coach TAMs and other team members in technical troubleshooting, customer management, escalation handling, and best practices.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Serve as a subject matter expert across multiple technical areas and help develop technical capabilities across the broader TAM organization.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with Product and Engineering teams to communicate customer feedback, product issues, and enhancement opportunities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify and lead projects and initiatives that improve processes, customer experience, operational efficiency, and overall team performance.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Serve as a resource for struggling or escalated accounts and help develop strategies that return those customers to successful outcomes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work primarily during customers\u0026#39; core business hours, with occasional extended or after-hours support as customer needs require.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Travel up to 25% for customer meetings, site visits, and company events.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;Have you got what it takes?\u0026lt;/h3\u0026gt;\n\u0026lt;ul data-spread=\u0026quot;false\u0026quot;\u0026gt;\n\u0026lt;li\u0026gt;Bachelor\u0026#39;s degree in Computer Science, Business Information Systems, a related field, or equivalent professional experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;10+ years of experience in technical services, software, telecommunications, customer service, contact center technology, and/or service delivery.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated success managing complex customer relationships in technical environments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong technical problem-solving, analytical, triage, and advanced troubleshooting skills.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Working technical knowledge of contact center software, architecture, design, and functionality.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience resolving complex and high-impact technical and customer issues.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent written and verbal communication skills, with the ability to communicate effectively with both technical and business audiences.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong customer-service orientation and the ability to establish trusted-advisor relationships.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to communicate calmly, confidently, and professionally during escalations and other high-pressure customer situations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working cross-functionally with technical and business teams to drive issues through resolution.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to manage multiple priorities and customer needs in a fast-paced environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated ability to work independently, exercise sound professional judgment, and drive projects through completion.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience communicating technical and functional concepts while maintaining strong business relationships.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong understanding of contact center operations, KPIs, and industry best practices.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to train, mentor, present, and share technical knowledge effectively with customers and colleagues.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficiency with Microsoft Office applications and experience maintaining customer information within CRM systems.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;You will have an advantage if you also have:\u0026lt;/h3\u0026gt;\n\u0026lt;ul data-spread=\u0026quot;false\u0026quot;\u0026gt;\n\u0026lt;li\u0026gt;Experience with NiCE CXone or similar cloud contact center/CCaaS platforms.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Advanced knowledge of telecommunications, contact center, and IP telephony technologies.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;TCP/IP networking knowledge and experience with internet and network fundamentals.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with VoIP technologies and SIP signaling.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Understanding of network topology and telecommunications architecture, including PBX and carrier environments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Knowledge of telecom circuits and associated technologies.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with databases, SQL concepts, and scripting.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Understanding of software engineering, integrations, programming concepts, and/or database technologies.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience serving as a technical subject matter expert, mentor, trainer, or escalation resource.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience presenting or delivering technical training to large audiences.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A highly analytical, inquisitive, collaborative, service-oriented mindset with an interest in emerging technologies.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;What’s in it for you?\u0026lt;/h3\u0026gt;\n\u0026lt;p class=\u0026quot;isSelectedEnd\u0026quot;\u0026gt;Join an ever-growing, market-disrupting global company where teams work collaboratively to build innovative solutions and deliver exceptional experiences for our customers. You\u0026#39;ll have the opportunity to work with leading contact center technology, partner with strategic customers, solve complex business and technical challenges, and influence how we continue improving our products and customer experience.\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;Enjoy NiCE-FLEX!\u0026lt;/h3\u0026gt;\n\u0026lt;p class=\u0026quot;isSelectedEnd\u0026quot;\u0026gt;At NiCE, we work according to the NiCE-FLEX model, which enables maximum flexibility: two days working from the office and three days of remote work each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation and new ideas.\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;isSelectedEnd\u0026quot;\u0026gt;\u0026lt;em\u0026gt;For this remote position, work arrangements will be aligned with the requirements of the role and assigned customers.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;About NiCE\u0026lt;/h3\u0026gt;\n\u0026lt;p class=\u0026quot;isSelectedEnd\u0026quot;\u0026gt;NiCE is a global leader in AI-powered customer experience solutions, helping organizations of all sizes deliver extraordinary customer experiences, improve operational efficiency, and drive better business outcomes.\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;isSelectedEnd\u0026quot;\u0026gt;Known for innovation and a people-first culture, NiCE empowers organizations around the world through industry-leading technology while providing employees opportunities to learn, grow, and make an impact.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;NiCE is an equal opportunity employer. We are committed to creating an inclusive workplace and providing equal employment opportunities to all qualified applicants and employees without regard to legally protected characteristics.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;strong\u0026gt;About NiCE \u0026lt;/strong\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4012330101,"name":"GCO - Customer Success \u0026 Services","child_ids":[],"parent_id":4012244101}],"offices":[{"id":4005168101,"name":"USA - Remote","location":"USA - Remote","child_ids":[],"parent_id":4005091101}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://boards.eu.greenhouse.io/nice/jobs/4879635101?gh_jid=4879635101","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4477466101,"location":{"name":"United Kingdom - Remote"},"metadata":[{"id":4778158101,"name":"Job Type","value":"Regular","value_type":"single_select"},{"id":4787631101,"name":"Hiring Manager","value":{"name":"Gianni Pio Lupo","email":"giannipio.lupo@nice.com","user_id":4109973101,"employee_id":"154697"},"value_type":"user"},{"id":4614529101,"name":"Category","value":"SUPPORT","value_type":"short_text"},{"id":4614545101,"name":"Job String","value":"Support.Technical Support.Technical Support Engineer","value_type":"short_text"},{"id":4787135101,"name":"(HRBP) Critical Role","value":"Not Applicable","value_type":"single_select"},{"id":4952164101,"name":"(HRBP) Acquisition Job","value":"Not Applicable","value_type":"single_select"},{"id":7821998101,"name":"TA Director Only – Campaign","value":null,"value_type":"yes_no"}],"id":4879635101,"updated_at":"2026-10-01T08:01:59-04:00","requisition_id":"11062","title":"Senior Technical Support Engineer","company_name":"NICE","first_published":"2026-10-01T08:01:59-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;So, what’s the role all about?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Any issue with our software that impairs the operation of a customer’s contact centre has significant financial ramifications for them. Our ability to restore service, improve their understanding, and resolve chronic issues will greatly increase the value they receive from our solutions and will reduce financial risk when they experience problems.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;How will you make an impact?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Demonstrate deep subject matter expertise in our core technologies, as well as at least one other technology specialty, and develop expertise in a second area of specialty.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide advanced technical support to customers via phone, online, chat, and email and use tools and advanced expertise to pull and effectively analyse logs, traces, packet captures, etc. to determine root cause of issues.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrate professional, assertive, articulate, and friendly verbal and written communication in all aspects of your work. Take full ownership of all communication needs related to the management of troubleshooting efforts internally and externally, building confidence across all customers and stakeholders that we are progressing properly towards resolution.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Effectively mentor colleagues on their communication, troubleshooting, process, product knowledge and case work.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Encourage productive debate and discussion with colleagues to more thoroughly analyse and resolve problems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Be influential in improving procedures and processes that improve our efficiency and effectiveness.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensure that each case that you own is progressing according to the response and resolution targets as specified in our Service Level Agreements (SLA). Assist colleagues in accelerating their cases toward timely resolution.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide root cause correction, not just symptom relief. Ensure that all facets of the problem are evaluated to eliminate the recurrence of the issue. Exemplify tenacity in resolving core issues that fully resolve problems and assist peers in doing the same.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proactively manage personally assigned and cases from the queue based upon severity and priority of each issue and your skills and ability to resolve.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Open and monitor incidents created with 3rd party providers. Work with other internal stakeholders to improve our interactions and success in handling these incidents.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Obtain and maintain certification as a Knowledge-Cantered Service (KCS) Publisher, create useful knowledge content, and update existing knowledgebase articles using KCS methodology. Provide coaching to others on KCS best practices.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify, document, and report issues with software, design, reliability, and maintenance issues to the proper teams, ensuring that they are aware of and are addressing customer expectations. Gather, validate, and document all pertinent details related to an issue believed to be a bug to enable the receiving R\u0026amp;amp;D resource to duplicate the issue easily and rapidly. Work with R\u0026amp;amp;D as needed during isolation, correction, and implementation of any delivered resolution.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop and maintain consistent and exemplary performance on all key performance indicators, modelling a higher-level achievement for level 1 Technical Support Engineers as well as your peers at the same job level.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Properly de-escalate customers through expert communication and resource engagement, ensuring that all customers that you influence are receiving excellent service. Expected to handle more complex and escalated cases.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrate a deep understanding of networking technologies and how they are utilized by our products, platform, and customers. Expert at reading and analying network and other technical diagrams to aid in problem diagnosis and resolution, and often provide mentoring to colleagues to improve their technical abilities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide training to colleagues in real time as you perform your work and assist them in being successful in their roles. Develop training materials, best practice documentation, and other resources that will help others, including customers, to be more successful with our products.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;While a consistent work schedule is a norm, the ability to work a flexible schedule and provide on-call services is needed from time to time.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Have you got what it takes?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;5+ years’ work experience in a technical customer service role, preferably in a technical support capacity.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Minimum of three years of experience working with and advanced knowledge of technologies such as SaaS, telecommunications, contact centre software, networking technologies such as TCP/IP, HTTP, SFTP, scripting, load balancers, proxies, firewalls, and Relational Databases (MSSQL, Oracle, MySQL).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent technical, analytical, and problem-solving skills for diverse and complex issues in high-pressure, complex, SaaS multi-platform/system/vendor environments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent professional, written and verbal communications skills with the ability to capture all details in written form during conversations. Communication is assertive, articulate, and friendly while building confidence across all stakeholders you work with.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Time management skills that allow you to work in a highly influential manner in an interrupt-driven environment. Ability to multi-task and maintain professional composure during stressful situations, prioritizing your activities appropriately.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Superior analytical and problem-solving skills while managing diverse and complex issues in high-pressure, complex, multi-platform/system/vendor environments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven ability to utilize, create and update knowledgebase resources in the course of your work.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven ability to drive escalated customer problems to resolution utilizing appropriate internal and external resources.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to communicate effectively across all company teams such as Product Management, Research and Development, Quality Assurance, Professional Services, and Executive/Senior Management teams to resolve technical issues.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Industry experience including understanding of the contact centre business, as well as general market and business trends.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Understanding of networking technologies and telecommunications architecture (PBX, Carriers, VoIP).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated ability to work independently as part of a larger team.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to excel in a fast-paced, agile environment with assertiveness, critical thinking, and strong problem-solving skills.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to adapt quickly to change, think on your feet, communicate positively and work proactively.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;You will have an advantage if you also have:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Ability to troubleshoot VoIP, telephony/telecom technologies, DS3, Ethernet, OC-X, 1+ and toll-free services.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in a technical support role in a software or telecommunications environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Workforce Management software and/or outbound dialler experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Web Services and API knowledge and understanding of conceptual use.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Competent in database and SQL concepts.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Education Requirement:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Bachelor’s degree in computer science, Business Information Systems, Networking or a similar field, or equivalent work experience required.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Requisition ID: 10964.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Reporting into: Director, Professional Services.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Role type: Individual contributor.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;#LI-Remote\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;strong\u0026gt;About NiCE \u0026lt;/strong\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4060229101,"name":"CX - Platform Operations","child_ids":[],"parent_id":4058412101}],"offices":[{"id":4005182101,"name":"United Kingdom - Remote","location":"United Kingdom - Remote","child_ids":[],"parent_id":4005102101}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://boards.eu.greenhouse.io/nice/jobs/5014667101?gh_jid=5014667101","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4541207101,"location":{"name":"India - Pune"},"metadata":[{"id":4778158101,"name":"Job Type","value":"Regular","value_type":"single_select"},{"id":4787631101,"name":"Hiring Manager","value":{"name":"Sanket Bhagat","email":"sanket.bhagat@niceactimize.com","user_id":4114587101,"employee_id":"144009"},"value_type":"user"},{"id":4614529101,"name":"Category","value":"R\u0026D","value_type":"short_text"},{"id":4614545101,"name":"Job String","value":"R\u0026D.Technical Writing.Technical Writer","value_type":"short_text"},{"id":4787135101,"name":"(HRBP) Critical Role","value":"Not Applicable","value_type":"single_select"},{"id":4952164101,"name":"(HRBP) Acquisition Job","value":"Not Applicable","value_type":"single_select"},{"id":7821998101,"name":"TA Director Only – Campaign","value":false,"value_type":"yes_no"}],"id":5014667101,"updated_at":"2026-10-23T09:54:26-04:00","requisition_id":"11928","title":"Senior Technical Writer, Actimize","company_name":"NICE","first_published":"2026-10-23T09:54:26-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;So, what’s the role all about?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are seeking a seasoned Senior Technical Writer to lead documentation initiatives across multiple product lines within NiCE Actimize R\u0026amp;amp;D. This is an advanced contributor role with strategic influence—requiring content planning, cross-functional collaboration, and process improvement.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;How will you make an impact?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Own end-to-end documentation for complex enterprise software products.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with SMEs, developers, and product managers to deliver high-quality, user-focused content.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Create and maintain structured content: user guides, developer/API docs, and contextual help.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Simplify complex concepts for diverse audiences including customers, support, and developers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Create and integrate visual aids and videos to enhance comprehension.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Align deliverables with Agile sprints and release timelines.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide editorial and mentoring support to other writers and content contributors\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Champion best practices in technical communication and drive process efficiencies within the team\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Have you got what it takes?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;4-7 years of experience as a technical writer in an enterprise software development environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working with large-scale enterprise products and understanding the nuances of multi-tenant, cloud-native platforms.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to translate functional specifications and test scenarios into user-friendly documentation, ensuring alignment with product behavior.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Skilled at documenting user workflows, product configurations, and system integrations within enterprise ecosystems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep experience in Agile environments and topic-based authoring.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong grasp of APIs and developer-centric documentation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to learn complex technology and tools.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience creating clear and structured guides for different audiences, including developers (API documentation).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with Madcap Flare, Git, and Atlassian tools (JIRA and Confluence), SnaGit, Camtasia, Clip Champ, Litmos, and XML authoring\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience creating videos for technical documentation. Experience with ClipChamp or Camtasia is an advantage.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Passionate about quality, great communication skills, and excellent teamwork capabilities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent problem-solving and decision-making skills.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What’s in it for you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Enjoy NICE-FLEX!\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Requisition ID:\u0026lt;/strong\u0026gt;11928\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Reporting into:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;Tech Manager, Technical Writing, Actimize\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Role Type: \u0026lt;/strong\u0026gt;Individual Contributor\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;strong\u0026gt;About NiCE \u0026lt;/strong\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4012253101,"name":"Actimize - Premier","child_ids":[4017081101],"parent_id":4012238101}],"offices":[{"id":4005086101,"name":"India - Pune","location":"India - Pune","child_ids":[],"parent_id":4005049101}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://boards.eu.greenhouse.io/nice/jobs/4975671101?gh_jid=4975671101","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4522183101,"location":{"name":"United Kingdom - London"},"metadata":[{"id":4778158101,"name":"Job Type","value":"Regular","value_type":"single_select"},{"id":4787631101,"name":"Hiring Manager","value":{"name":"Ethan Zweigel","email":"ezweigel@nexidia.com","user_id":4109743101,"employee_id":"98250"},"value_type":"user"},{"id":4614529101,"name":"Category","value":"IT","value_type":"short_text"},{"id":4614545101,"name":"Job String","value":"IT.Information Security.Information Security Engineer","value_type":"short_text"},{"id":4787135101,"name":"(HRBP) Critical Role","value":"Not Applicable","value_type":"single_select"},{"id":4952164101,"name":"(HRBP) Acquisition Job","value":"Not Applicable","value_type":"single_select"},{"id":7821998101,"name":"TA Director Only – Campaign","value":null,"value_type":"yes_no"}],"id":4975671101,"updated_at":"2026-10-06T12:36:58-04:00","requisition_id":"11725","title":"Senior Trust Security Analyst","company_name":"NICE","first_published":"2026-09-17T07:55:22-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h4\u0026gt;\u0026lt;strong\u0026gt;So what\u0026#39;s the role all about?\u0026lt;/strong\u0026gt;\u0026lt;/h4\u0026gt;\n\u0026lt;p\u0026gt;The Senior Trust Analyst — UK Sovereign sits at the intersection of security, sales, and customer success, serving as the primary trust and security point of contact for our UK Sovereign customers. This role owns the response to customer security inquiries and questionnaires, supports contract reviews on security and privacy terms, and acts as a trusted advisor on the security posture of our UK Sovereign environments.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In addition to traditional Trust Analyst responsibilities, this role serves as the dedicated liaison between UK Sovereign technical security teams and customers, ensuring transparency, trust, and proactive communication. The Senior Trust Analyst will track and report vulnerability remediation activities in a structured Plan of Action and Milestones (POA\u0026amp;amp;M) format, deliver regular security status updates, and translate complex technical information into clear, customer-ready communications.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This is a senior, customer-facing position critical to building and sustaining trust with UK government and regulated sector customers, accelerating deal cycles, and reinforcing the integrity of our UK Sovereign security program.\u0026lt;/p\u0026gt;\n\u0026lt;h4\u0026gt;How will you make an impact?\u0026lt;/h4\u0026gt;\n\u0026lt;h2\u0026gt;Customer Trust \u0026amp;amp; Security Engagement\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Trusted Advisor: \u0026lt;/strong\u0026gt;Serve as the primary point of contact for UK Sovereign customers on all matters related to security posture, vulnerabilities, remediation activities, and trust documentation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Security Questionnaires: \u0026lt;/strong\u0026gt;Support end-to-end responses to customer and prospect security questionnaires (SIG, CAIQ, VSA, MoD/UK government questionnaires, and bespoke enterprise formats), ensuring accurate, timely, and consistent answers tailored to UK Sovereign context.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Responder: \u0026lt;/strong\u0026gt;Help respond to inbound customer security inquiries via email and ticketing, translating technical controls into clear business language for both technical and non-technical stakeholders.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Trust Portal \u0026amp;amp; Documentation: \u0026lt;/strong\u0026gt;Maintain the public trust center and UK Sovereign customer-facing documentation, ensuring security whitepapers, certifications, and standard responses remain current and reusable.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Security Posture \u0026amp;amp; Vulnerability Reporting\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Security Posture Assessment: \u0026lt;/strong\u0026gt;Collaborate closely with UK Sovereign technical and engineering teams to understand and assess the current security posture of UK Sovereign environments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;POA\u0026amp;amp;M Reporting: \u0026lt;/strong\u0026gt;help support vulnerability remediation status in a structured Plan of Action and Milestones (POA\u0026amp;amp;M) format, documenting identified vulnerabilities, planned remediation steps, responsible parties, target completion dates, and progress against agreed timelines.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Monthly Customer Reporting: \u0026lt;/strong\u0026gt;help prepare and\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;deliver monthly security status updates to UK Sovereign customers, including progress on scheduled remediation items and key security metrics.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Remediation Oversight: \u0026lt;/strong\u0026gt;Monitor and track remediation activities across engineering and security teams, ensuring alignment with agreed timelines and compliance requirements.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Audit\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Audit Interpretation: \u0026lt;/strong\u0026gt;Read and interpret third-party audit reports (SOC 2 Type II, ISO 27001, penetration test summaries) and represent findings to customers in questionnaires and security responses.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Communication \u0026amp;amp; Stakeholder Management\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Information Translation: \u0026lt;/strong\u0026gt;Gather detailed technical information from engineering and security teams, then convert and filter it into clear, concise, and structured updates accessible to both technical experts and non-technical stakeholders.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Customer Meetings: \u0026lt;/strong\u0026gt;participate in security review meetings, capture feedback and action items, and ensure timely follow-up and resolution by technical teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Cross-Functional Coordination: \u0026lt;/strong\u0026gt;Coordinate input from internal teams to validate questionnaire answers and resolve gaps between stated controls and operational reality.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;h4\u0026gt;\u0026lt;strong\u0026gt;Have you got what it takes?\u0026lt;/strong\u0026gt;\u0026lt;/h4\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Citizenship \u0026amp;amp; Clearance: \u0026lt;/strong\u0026gt;UK citizenship and ability to pass and maintain SC clearance.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Experience: \u0026lt;/strong\u0026gt;5+ years in a security, GRC, trust, or technical customer-facing role, with direct ownership of security questionnaires, customer inquiries, and security reporting.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Questionnaire Expertise: \u0026lt;/strong\u0026gt;Hands-on experience responding to SIG, CAIQ, VSA, and bespoke enterprise/government security questionnaires.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Compliance Knowledge: \u0026lt;/strong\u0026gt;Working knowledge of Cyber Essentials Plus, ISO 27001, SOC 2 Type II, and at least one of PCI DSS, GDPR/UK GDPR, HIPAA, or FedRAMP.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Technical Expertise: \u0026lt;/strong\u0026gt;Strong technical understanding of security principles, architecture, and vulnerability management, including access control, encryption, incident response, network security, and secure SDLC.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Cloud \u0026amp;amp; SaaS: \u0026lt;/strong\u0026gt;Familiarity with cloud infrastructure (AWS, Azure, or GCP) and SaaS security models.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Communication: \u0026lt;/strong\u0026gt;Exceptional written and verbal communication skills, with proven ability to translate complex technical controls for non-technical audiences (procurement, legal, executives, government stakeholders).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Customer Relations: \u0026lt;/strong\u0026gt;Proven experience in customer-facing roles within security or technology sectors, ideally including regulated or government customers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Organisational Skills: \u0026lt;/strong\u0026gt;Demonstrated ability to manage a high-volume queue, set priorities, and drive multi-stakeholder responses to deadline.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Education: \u0026lt;/strong\u0026gt;Bachelor\u0026#39;s degree in a relevant field, or equivalent practical experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Discretion: \u0026lt;/strong\u0026gt;Proven ability to handle confidential customer and company information with integrity and discretion.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h4\u0026gt;\u0026lt;strong\u0026gt;You will have an advantage if you also have\u0026lt;/strong\u0026gt;\u0026lt;/h4\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Professional cybersecurity certifications (e.g., CISSP, CISM, CISA, CCSK, ISO 27001 Lead Auditor, Security+).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working with UK Sovereign, MoD, or UK government environments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with POA\u0026amp;amp;M processes and structured vulnerability remediation reporting.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with trust portal platforms (ServiceNow, Whistic, Vanta Trust, Drata Trust).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with AI/ML security and emerging frameworks (NIST AI RMF, ISO 42001).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Previous leadership or line management experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Integrity and discretion when handling sensitive customer and government information.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Resilience and adaptability in dynamic, high-pressure regulated environments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proactive, self-motivated, and committed to continuous improvement.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fast learner with a demonstrated ability to self-educate on new technologies, products, and evolving security frameworks.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborative working style across technical, legal, sales, and customer-facing teams.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Requisition ID: 11725\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Reporting into: Director, Cloud Information Security and Architecture\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Role type: Individual contributor\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;#LI-Hybrid\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;strong\u0026gt;About NiCE \u0026lt;/strong\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4060229101,"name":"CX - Platform Operations","child_ids":[],"parent_id":4058412101}],"offices":[{"id":4005082101,"name":"United Kingdom - London","location":"United Kingdom - London","child_ids":[],"parent_id":4005102101}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://boards.eu.greenhouse.io/nice/jobs/4926463101?gh_jid=4926463101","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4500540101,"location":{"name":"USA - Remote"},"metadata":[{"id":4778158101,"name":"Job Type","value":"Regular","value_type":"single_select"},{"id":4787631101,"name":"Hiring Manager","value":{"name":"Fred Francese","email":"fred.francese@nice.com","user_id":4109830101,"employee_id":"142550"},"value_type":"user"},{"id":4614529101,"name":"Category","value":"SALES","value_type":"short_text"},{"id":4614545101,"name":"Job String","value":"Sales.Services Sales.Services Sales Manager","value_type":"short_text"},{"id":4787135101,"name":"(HRBP) Critical Role","value":"Not Applicable","value_type":"single_select"},{"id":4952164101,"name":"(HRBP) Acquisition Job","value":"Not Applicable","value_type":"single_select"},{"id":7821998101,"name":"TA Director Only – Campaign","value":null,"value_type":"yes_no"}],"id":4926463101,"updated_at":"2026-08-28T02:17:11-04:00","requisition_id":"11432","title":"Services Sales Executive","company_name":"NICE","first_published":"2026-07-22T10:58:12-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;The\u0026amp;nbsp;\u0026lt;strong\u0026gt;Service Sales Executive\u0026lt;/strong\u0026gt; is responsible for promoting, selling and driving maximum value with the NICE’s Value Realization Services (VRS) portfolio for existing and new customers across the Americas region. VRS is NICE’s business and strategic consulting services organization.\u0026amp;nbsp; VRS contains services such as Consulting Services, Managed Services and Advanced Services.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The NICE VRS offering helps customers keep the systems available and performing as expected.\u0026amp;nbsp; The SSE is the primary driver of sales relating specifically to this distinct service. The individual will be highly motivated, entrepreneurial, independent, and able to own the entire sales process from first contact through expansion and renewal.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Location: Candidates must reside in the Central or Eastern time zone.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;How will you make an impact?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Become the Subject Matter Expert and act as a \u0026quot;go to\u0026quot; person for\u0026amp;nbsp;Americas\u0026amp;nbsp;sales team for\u0026amp;nbsp;VRS selling\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive sales opportunities while working in an overlay sales model to leverage the existing NICE sales organization infrastructure\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deliver on organizational strategy with the NICE VRS model to instigate and drive positive change\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop a Go-To- Market (GTM) strategy and maintain Continuous (VRS) pipeline\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Focus on services-only sales (unattached to product) that drive customer value and success\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Mine the current NICE installed base and develop new VRS opportunities - “Tailor” and expand the solutions to fit specific customer requirements while working closely NICE VRS business.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work and offer proposed NICE VRS solutions and articulate their true value based upon customer’s strategy and directions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Create new opportunities by\u0026amp;nbsp;evangelizing\u0026amp;nbsp;the solutions to new customers and stakeholders - engage with prospect customers to position the offering through strategic\u0026amp;nbsp;value-based\u0026amp;nbsp;selling, business case definition, ROI analysis, references and analyst data\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide accurate monthly forecasting\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensure on-going and continuous value to drive renewals of sold accounts\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Have you got what it takes?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;At least\u0026amp;nbsp;8\u0026amp;nbsp;years of selling and customer management experience in the IT industry\u0026amp;nbsp;(Advantage of previous experience selling services added value)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven experience in selling solutions and services to domestic, regional and global accounts (high touch with VP / C Level experience)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent presentation skills and interpersonal relationship\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Vertical expertise in one or more of the following: Telco, Insurance, Healthcare, Banking, Retail, Outsource, Travel, Utilities\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Understanding current technologies and IT related infrastructure and business challenges\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Technical understanding of\u0026amp;nbsp;Services and Maintenance terminology, technology and practices\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;High-level technical skills \u0026amp;amp; fast learning curve of product \u0026amp;amp; application\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Creativity\u0026amp;nbsp;-\u0026amp;nbsp;Self-Starter, “out of the box” thinker, tailor and expand solutions to fit specific customer requirements based upon customer\u0026#39;s strategy and directions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build good working relationship and cooperation with\u0026amp;nbsp;the regional\u0026amp;nbsp;presales\u0026amp;nbsp;/ sales\u0026amp;nbsp;organization\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;You will have an advantage if you also have:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience/knowledge of Service as it relates to AI, CCaaS and CX in areas such as Business and Advisory Consulting, Transformation Consulting and Managed Services.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;strong\u0026gt;About NiCE \u0026lt;/strong\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4012330101,"name":"GCO - Customer Success \u0026 Services","child_ids":[],"parent_id":4012244101}],"offices":[{"id":4005168101,"name":"USA - Remote","location":"USA - Remote","child_ids":[],"parent_id":4005091101}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://boards.eu.greenhouse.io/nice/jobs/5001634101?gh_jid=5001634101","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4533611101,"location":{"name":"India - Pune"},"metadata":[{"id":4778158101,"name":"Job Type","value":"No PN","value_type":"single_select"},{"id":4787631101,"name":"Hiring Manager","value":{"name":"Girish Rajderkar","email":"girish.rajderkar@niceactimize.com","user_id":4110005101,"employee_id":"96667"},"value_type":"user"},{"id":4614529101,"name":"Category","value":"SALES","value_type":"short_text"},{"id":4614545101,"name":"Job String","value":"Sales.Services Sales.Services Sales Manager","value_type":"short_text"},{"id":4787135101,"name":"(HRBP) Critical Role","value":"Not Applicable","value_type":"single_select"},{"id":4952164101,"name":"(HRBP) Acquisition Job","value":"Not Applicable","value_type":"single_select"},{"id":7821998101,"name":"TA Director Only – Campaign","value":null,"value_type":"yes_no"}],"id":5001634101,"updated_at":"2026-10-23T01:05:51-04:00","requisition_id":"11847","title":"Services Sales Manager(BFSI Sales)","company_name":"NICE","first_published":"2026-10-09T10:07:50-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;So, what’s the role all about?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;NiCE Actimize is seeking a commercially astute and delivery-oriented \u0026lt;strong\u0026gt;Principal, Attached Services Sales\u0026lt;/strong\u0026gt; to support new software license pursuits across regional and multi-regional markets.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This senior individual contributor role partners closely with License Sales, Professional Services leadership, Pre-Sales, Product Management, SMEs, and Delivery teams to shape, estimate, and position professional services offerings associated with new software license transactions.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The successful candidate will be responsible for developing credible, competitive, commercially viable, and deliverable services propositions covering implementation, consulting, advisory, managed services, integration, testing, deployment, and program governance activities. The role combines services sales, solution consulting, implementation scoping, commercial proposal development, and delivery risk management.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The primary objective of the role is to help License Sales win business while ensuring that services commitments remain commercially sound, operationally achievable, and aligned with customer outcomes\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;How will you make an impact?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Opportunity \u0026amp;amp; Deal Shaping\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Partner with License Sales teams early in the sales cycle to influence opportunity strategy and solution positioning.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build trusted relationships with key stakeholders across Sales, Professional Services, Product, Delivery, and customer organizations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Participate in customer workshops, executive briefings, discovery sessions, and solution discussions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify implementation requirements, customer objectives, business outcomes, and delivery considerations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Establish well-qualified attached services opportunities within software license pursuits.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Services Solution Development\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Assess solution scope, implementation complexity, technical dependencies, delivery capability, and customer readiness.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Define implementation strategies, deployment approaches, resource models, and governance structures.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop implementation, consulting, advisory, integration, migration, testing, and managed services propositions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensure proposed solutions are deliverable, scalable, and aligned with established delivery methodologies.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Commercial Ownership\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Develop accurate effort estimates, pricing models, commercial proposals, Statements of Work (SOWs), quotations, RFP responses, and RFI responses.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support fixed-price, time-and-materials, managed services, and outcome-based commercial structures.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Balance competitiveness, customer requirements, delivery feasibility, margin objectives, and business risk.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain forecast accuracy and support attainment of services bookings, revenue, and margin targets.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Risk \u0026amp;amp; Delivery Governance\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Identify solution risks, delivery risks, scope gaps, assumptions, constraints, and dependencies.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Coordinate with SMEs, Architects, Product teams, and Delivery leaders to resolve issues and close gaps.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensure risks and assumptions are clearly documented within proposals and contractual commitments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain accountability for transition readiness prior to project mobilization.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Cross-Functional Collaboration\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with Pre-Sales, Product Management, Delivery, Professional Services Leadership, and Solution Architects.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Mobilize subject matter experts to validate scope, effort estimates, implementation approaches, and customer commitments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support executive deal reviews and strategic opportunity governance activities.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Continuous Improvement\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Develop and maintain standardized estimation models, implementation approaches, proposal templates, and reusable delivery assets.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Enhance repeatable service offerings and implementation packages.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contribute market, customer, and delivery insights to strengthen service positioning and value messaging.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Handover \u0026amp;amp; Mobilization\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Ensure successful transition of won engagements to Delivery teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide comprehensive handover documentation covering scope, estimates, assumptions, risks, dependencies, pricing, and customer commitments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Remain engaged during mobilization and agreed executive checkpoints to support delivery readiness.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Have you got what it takes?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Education\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Bachelor’s degree in Business, Information Technology, Computer Science, Engineering, Finance, or a related discipline.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Advanced degree preferred.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Professional Experience\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;8–15 years of experience in Professional Services pre-sales, solution consulting, implementation scoping, services sales, or enterprise software consulting.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven experience supporting large-scale enterprise software pursuits.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience developing Statements of Work, commercial proposals, pricing models, implementation plans, and effort estimates.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working within global and matrixed organizations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience supporting regional and multi-regional customer engagements.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Domain Expertise\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Strong understanding of enterprise software implementation programs and delivery lifecycles.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Knowledge of implementation methodologies, integration approaches, data migration, testing, deployment, and program governance.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience within Financial Crime and Compliance solutions is highly preferred.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Knowledge of:\u0026lt;/li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Anti-Money Laundering (AML)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fraud Management\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Sanctions Screening\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Know Your Customer (KYC)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Banking and Financial Services technologies\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Commercial \u0026amp;amp; Leadership Capabilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Strong commercial acumen in pricing, estimation, margin management, and risk assessment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to evaluate solution feasibility and challenge assumptions constructively.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong executive communication, stakeholder management, and negotiation skills.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated ability to coordinate multiple pursuits, proposals, and stakeholder groups simultaneously.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Success Measures\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Success in this role will be measured through:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Achievement of attached services bookings, revenue, and margin targets.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Growth and quality of qualified attached services pipeline.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Early engagement of Professional Services within software pursuits.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Quality, responsiveness, and accuracy of estimates, proposals, SOWs, quotations, RFPs, and RFIs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Conversion of opportunities into commercially viable and deliverable engagements.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Accuracy of services forecasting, pricing, effort estimation, and resource planning.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Effective management of commercial and delivery risks.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Quality of transition to Delivery and mobilization readiness.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Reduction of post-contract scope ambiguity, rework, and value leakage.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;You will have an advantage if you also have:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Strategic and commercially minded.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong customer-facing consulting presence.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent problem-solving and analytical skills.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to influence without direct authority.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Highly organized and execution focused.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong collaboration and stakeholder management skills.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Results-oriented with a focus on customer success and business outcomes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Capable of simplifying complex implementation challenges into practical, executable solutions.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What’s in it for you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Enjoy NiCE-FLEX!\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Reporting Into:\u0026lt;/strong\u0026gt; Services Sales Leader, Professional Services, Actimize\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;Role Type:\u0026lt;/strong\u0026gt; Individual Contributor\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;Function:\u0026lt;/strong\u0026gt; Professional Services Sales\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;strong\u0026gt;About NiCE \u0026lt;/strong\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4012254101,"name":"Actimize - Sales","child_ids":[],"parent_id":4012238101}],"offices":[{"id":4005086101,"name":"India - Pune","location":"India - Pune","child_ids":[],"parent_id":4005049101}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://boards.eu.greenhouse.io/nice/jobs/4728093101?gh_jid=4728093101","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4406123101,"location":{"name":"United Kingdom - London; United Kingdom - Southampton"},"metadata":[{"id":4778158101,"name":"Job Type","value":"Regular","value_type":"single_select"},{"id":4787631101,"name":"Hiring Manager","value":{"name":"Justin Gould","email":"justin.gould@niceincontact.com","user_id":4111246101,"employee_id":"105396"},"value_type":"user"},{"id":4614529101,"name":"Category","value":"R\u0026D","value_type":"short_text"},{"id":4614545101,"name":"Job String","value":"R\u0026D.Software Engineering.Software Engineer","value_type":"short_text"},{"id":4787135101,"name":"(HRBP) Critical Role","value":"Not Applicable","value_type":"single_select"},{"id":4952164101,"name":"(HRBP) Acquisition Job","value":"Not Applicable","value_type":"single_select"},{"id":7821998101,"name":"TA Director Only – Campaign","value":true,"value_type":"yes_no"}],"id":4728093101,"updated_at":"2026-10-27T06:47:14-04:00","requisition_id":"9476","title":"Site Reliability Engineer","company_name":"NICE","first_published":"2025-12-15T12:44:49-05:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;So, what’s the role all about?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Run the production environment by monitoring availability and taking a holistic view of system health\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build software and systems to manage platform infrastructure and applications\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Improve reliability, quality, and time-to-market of our suite of software solutions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Measure and optimize system performance, with an eye toward pushing our capabilities forward, getting ahead of customer needs, and innovating to continually improve\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide primary operational support and engineering for multiple large distributed software applications\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;How will you make an impact?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Gather and analyze metrics from both operating systems and applications to assist in performance tuning and fault finding\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with development teams to improve services through rigorous testing and release procedures\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Participate in system design consulting, platform management, and capacity planning\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Create sustainable systems and services through automation and uplifts\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Balance feature development speed and reliability with well-defined service level objectives\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Have you got what it takes?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;3-6 years of working experience in a similar role, with a focus on systems engineering, automation, and reliability.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficiency in at least one programming language (e.g., Python, Go, Java, C#) and experience with scripting languages (e.g., Bash, PowerShell).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep understanding of cloud computing platforms (e.g., AWS), the working and reliability constraints of some of the prominent services (e.g., EC2, ECS, Lambda, DynamoDB etc)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with infrastructure as code tools such as CloudFormation, Terraform.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep understanding of CI/CD concepts and experience with CI/CD tools such as Jenkins, GitLab CI/CD, or CircleCI.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong knowledge of containerization technologies (e.g., Docker, Kubernetes) and microservices architecture.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with monitoring and observability tools (e.g., Prometheus, Grafana, ELK stack, Cloudwatch).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent problem-solving skills and the ability to troubleshoot complex issues in distributed systems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience of Incident management and blameless postmortems that includes driving the incident response efforts during outages and other critical incidents, resolution, and communication in a cross-functional team setup.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;You will have an advantage if you also have:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Handson experience of working with large Kubernetes Cluster. Certification will be an added plus.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Working experience of Grafana Observability Suite (Loki, Mimir, Tempo).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Administration and/or development experience of standard monitoring and automation tools such as Splunk, Datadog, Pagerduty Rundeck.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with configuration management tools like Ansible, Puppet, or Chef.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Certifications such as AWS Certified DevOps Engineer, Google Cloud Professional DevOps Engineer, or equivalent.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Personal attributes:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Strong communication skills and the ability to collaborate effectively with cross-functional teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Team player - ability to work well in a close team environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fast learner with ability to educate her/himself on relevant technologies\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to multitask and prioritize work\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to remain focused and calm under pressure\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Enjoy NICE-FLEX!\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Requisition ID: 9476.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Reporting into: Director, Network Operations.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Role Type: Individual Contributor.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;#LI-Remote\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;strong\u0026gt;About NiCE \u0026lt;/strong\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4012321101,"name":"CX - R\u0026D Engineering","child_ids":[],"parent_id":4012244101}],"offices":[{"id":4005082101,"name":"United Kingdom - London","location":"United Kingdom - London","child_ids":[],"parent_id":4005102101}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://boards.eu.greenhouse.io/nice/jobs/4987698101?gh_jid=4987698101","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4528497101,"location":{"name":"USA - Atlanta, GA; USA - Hoboken, NJ"},"metadata":[{"id":4778158101,"name":"Job Type","value":"Regular","value_type":"single_select"},{"id":4787631101,"name":"Hiring Manager","value":{"name":"Wesley Bishop","email":"wesley.bishop@nice.com","user_id":4545861101,"employee_id":"198916"},"value_type":"user"},{"id":4614529101,"name":"Category","value":"SALES","value_type":"short_text"},{"id":4614545101,"name":"Job String","value":"Sales.Account Executive.SMB Account Executive","value_type":"short_text"},{"id":4787135101,"name":"(HRBP) Critical Role","value":"QCR","value_type":"single_select"},{"id":4952164101,"name":"(HRBP) Acquisition Job","value":"Not Applicable","value_type":"single_select"},{"id":7821998101,"name":"TA Director Only – Campaign","value":null,"value_type":"yes_no"}],"id":4987698101,"updated_at":"2026-10-01T05:27:26-04:00","requisition_id":"11788","title":"SMB Account Executive, Actimize","company_name":"NICE","first_published":"2026-09-28T14:37:17-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;So, what’s the role all about?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026amp;nbsp;\u0026lt;/strong\u0026gt;The Sales Executive will be responsible for establishing new strategic relationships while maintaining existing relationships and analyzing customer’s business situations to identify constraints and new opportunities due to technological advances. Drive NiCE Actimize\u0026#39;s response to customers’ critical business problems; improve NiCE Actimize’s position for current proposals while enhancing long-term relationships.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;How will you make an impact? \u0026lt;/strong\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Responsible for achieving annual sales quota and personally negotiating Enterprise-wide agreements.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Coordinate and lead all sales activities to achieve business goals.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensure the proposed sales and solutions capitalize on NiCE Actimize strengths and can be implemented successfully.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Establishing new strategic relationships while maintaining existing relationships and analyzing customer’s business situations to identify constraints and new opportunities due to technological advances.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop and maintain high-level relations with ‘C’levels\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Create and maintain a high-level presence and a network of relationships to facilitate sales. Initiate, support, develop and monitor purchasing agreements between NiCE Actimize and the customer.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Have you got what it takes? \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Minimum BS or BA degree, preferably in business, finance accounting, or computer science\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;3+ years’ experience selling\u0026amp;nbsp;Software solutions\u0026amp;nbsp;to the financial services industry.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;High profile salesperson with excellent communication and presentations skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven successful ability to sell $1M Enterprise software/business solutions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to develop relationships with the ‘C’ level business users to sell based on business value.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to interface with Sales Engineers and IT users to understand high-level technical requirements.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience selling Fraud, Anti-Money Laundering, or Brokerage Compliance Solutions a plus.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;Global vision, creativity, and long-term planning ability required.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What’s in it for you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About NiCE Actimize: \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;NiCE Actimize is the largest and broadest provider of financial crime, risk, and compliance solutions for regional and global financial institutions, as well as government regulators. Consistently ranked as number one in the space, NiCE Actimize experts apply innovative technology to protect institutions and safeguard consumers’ and investors’ assets by identifying financial crime, preventing fraud, and providing regulatory compliance.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;strong\u0026gt;About NiCE \u0026lt;/strong\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4012254101,"name":"Actimize - Sales","child_ids":[],"parent_id":4012238101}],"offices":[{"id":4005055101,"name":"USA - Atlanta, GA","location":"USA - Atlanta, GA","child_ids":[],"parent_id":4005091101}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://boards.eu.greenhouse.io/nice/jobs/4977020101?gh_jid=4977020101","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4522794101,"location":{"name":"Singapore - Singapore"},"metadata":[{"id":4778158101,"name":"Job Type","value":"Regular","value_type":"single_select"},{"id":4787631101,"name":"Hiring Manager","value":{"name":"Vijay Anand Balraj","email":"vijayanand.balraj@niceactimize.com","user_id":4116024101,"employee_id":"72450"},"value_type":"user"},{"id":4614529101,"name":"Category","value":"PROFESSIONAL SERVICES","value_type":"short_text"},{"id":4614545101,"name":"Job String","value":"Professional services.professional services.professional services engineer","value_type":"short_text"},{"id":4787135101,"name":"(HRBP) Critical Role","value":"Not Applicable","value_type":"single_select"},{"id":4952164101,"name":"(HRBP) Acquisition Job","value":"Not Applicable","value_type":"single_select"},{"id":7821998101,"name":"TA Director Only – Campaign","value":null,"value_type":"yes_no"}],"id":4977020101,"updated_at":"2026-10-13T04:51:55-04:00","requisition_id":"11732","title":"Software Engineer (Actimize)","company_name":"NICE","first_published":"2026-09-16T23:43:49-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;So, what’s the role all about?\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span class=\u0026quot;TextRun SCXW254570778 BCX8\u0026quot; lang=\u0026quot;EN-US\u0026quot; data-contrast=\u0026quot;none\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;NormalTextRun SCXW254570778 BCX8\u0026quot;\u0026gt;Join our \u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;NormalTextRun SCXW254570778 BCX8\u0026quot;\u0026gt;Singapore\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;NormalTextRun SCXW254570778 BCX8\u0026quot;\u0026gt; Professional Services team and help financial institutions turn business and regulatory needs into practical solutions. You will work with \u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;NormalTextRun SCXW254570778 BCX8\u0026quot;\u0026gt;APAC\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;NormalTextRun SCXW254570778 BCX8\u0026quot;\u0026gt; clients and regional colleagues across the delivery lifecycle, from \u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;NormalTextRun SCXW254570778 BCX8\u0026quot;\u0026gt;analysis \u0026amp;amp; design \u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;NormalTextRun SCXW254570778 BCX8\u0026quot;\u0026gt;through testing and implementation.\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;EOP Selected SCXW254570778 BCX8\u0026quot; data-ccp-props=\u0026quot;{\u0026amp;quot;335559739\u0026amp;quot;:40}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;How will you make an impact?\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Lead technical workstreams for the implementation of AML and financial crime technology solutions across customer delivery projects.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Design, develop, configure and support custom components using Java, JavaScript, SQL, scripting and API integrations.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Design and implement integrations with customer applications, enterprise platforms and third-party services.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Translate business and functional requirements into scalable technical designs, implementation plans and estimates.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Lead technical workshops, design reviews and implementation planning discussions with customer and internal stakeholders.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Drive unit testing, defect resolution, root cause analysis, performance tuning and technical quality reviews.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Support deployment planning, release readiness and operational handover across on-premises, cloud and container-based environments.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Identify technical risks, dependencies and scope gaps early, and recommend practical mitigation options.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Provide technical guidance and mentoring to implementation engineers, including code and design reviews.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Contribute reusable assets, delivery standards, knowledge articles and continuous improvement initiatives.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Support solution reviews, delivery estimation and presales activities where required.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Have you got what it takes?\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;5-8 years of enterprise software implementation, application development or technology delivery experience.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Experience working directly with customers in Professional Services, consulting, system integration or enterprise software delivery environments.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Strong hands-on development experience with Java, with working knowledge of JavaScript, scripting and API-based integrations.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Strong SQL capability covering implementation, complex troubleshooting, data analysis and performance tuning using MSSQL, Oracle or PostgreSQL.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Experience designing system-to-system integrations using REST APIs, web services and enterprise integration patterns.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Ability to independently translate business requirements into technical solution designs, work plans and delivery estimates.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Experience leading technical workstreams and coordinating activities across analysts, architects, engineers and project managers.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Strong customer-facing communication, workshop facilitation and stakeholder management skills in English.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Strong problem-solving, ownership and decision-making skills, with the ability to manage multiple delivery priorities.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Ability to review technical deliverables, coach junior engineers and maintain implementation quality standards.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Good to have:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Knowledge of NICE Actimize or similar AML, fraud, compliance, KYC, risk or financial crime solutions.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Experience with AWS, Docker, Kubernetes, YAML, GitHub, Jenkins and CI/CD pipeline practices.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Experience with application servers, web servers, Linux/Unix environments and operational scripting.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Knowledge of deployment automation, application performance optimisation and production-readiness practices.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Experience in banking, brokerage, insurance or another regulated financial services environment.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Exposure to AI-enabled delivery tools and implementation automation.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;\u0026lt;span data-ccp-parastyle=\u0026quot;heading 1\u0026quot;\u0026gt;What success looks like\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134245418\u0026amp;quot;:true,\u0026amp;quot;134245529\u0026amp;quot;:true,\u0026amp;quot;335559738\u0026amp;quot;:140,\u0026amp;quot;335559739\u0026amp;quot;:40}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Technical workstreams progress from design through deployment with clear ownership and predictable outcomes.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Solutions are scalable, secure, maintainable and aligned with approved requirements and architecture standards.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Technical, data, integration, deployment and performance risks are identified and managed proactively.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Customer stakeholders receive clear recommendations, timely escalation and structured issue resolution.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Implementation engineers benefit from practical technical guidance, reviews and knowledge sharing.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Reusable practices and delivery assets improve implementation quality and efficiency across engagements.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;What’s in it for you?\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr!\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;Enjoy NICE-FLEX!\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;Requisition ID:\u0026lt;/strong\u0026gt; 11732\u0026lt;/span\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Reporting To:\u0026lt;/strong\u0026gt; Manager\u0026lt;/span\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Role Type:\u0026lt;/strong\u0026gt; Individual Contributor\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;strong\u0026gt;About NiCE \u0026lt;/strong\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4023801101,"name":"Actimize - Services - International","child_ids":[],"parent_id":4012238101}],"offices":[{"id":4005072101,"name":"Singapore - Singapore","location":"Singapore - Singapore","child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://boards.eu.greenhouse.io/nice/jobs/4784801101?gh_jid=4784801101","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4431046101,"location":{"name":"USA - Remote"},"metadata":[{"id":4778158101,"name":"Job Type","value":"Regular","value_type":"single_select"},{"id":4787631101,"name":"Hiring Manager","value":{"name":"Soumya Sahayam","email":"soumya.sahayam@niceactimize.com","user_id":4115210101,"employee_id":"35640"},"value_type":"user"},{"id":4614529101,"name":"Category","value":"SALES","value_type":"short_text"},{"id":4614545101,"name":"Job String","value":"Sales.Product Sales.Product Sales Rep","value_type":"short_text"},{"id":4787135101,"name":"(HRBP) Critical Role","value":"Not Applicable","value_type":"single_select"},{"id":4952164101,"name":"(HRBP) Acquisition Job","value":"Not Applicable","value_type":"single_select"},{"id":7821998101,"name":"TA Director Only – Campaign","value":false,"value_type":"yes_no"}],"id":4784801101,"updated_at":"2026-10-12T12:49:43-04:00","requisition_id":"10091","title":"Solutions Sales Executive, Actimize","company_name":"NICE","first_published":"2026-02-20T15:42:11-05:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;So, what’s the role all about?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Actimize is currently seeking a dynamic individual with high energy and drive to join our team as a \u0026lt;strong\u0026gt;AML Solution Sales Executive\u0026lt;/strong\u0026gt;. The primary goal is to empower our sales force with the offering, messaging, insights, and expertise they need to consistently win and create lasting customer relationships. You’ll also analyze market trends, customer needs, and competitive landscapes to develop forward-thinking sales approaches. Additionally, you’ll enable the sales team with a value-based selling approach that is scalable, consistent and competitive while also supporting our customers and sales partners as a AML SME.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;How will you make an impact? \u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;You will be responsible for the AML Sales Strategy for the Americas\u0026amp;gt;region and drive the AML business, pipeline and booking.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Function as the AML SME for the Actimize Direct Sales team as well as our Customers and Prospects\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Liaise with internal Actimize teams (Product, services, SMEs) to identify industry trends, identify new offerings and align sales strategy/sales campaigns.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Understanding the market and our customer’s focus and needs to drive the Actimize AML Strategy for Americas\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Have you got what it takes? \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;10+ years of Experience in Financial Crime/AML at a Financial Institution, Software Vendor or industry consulting roles\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in selling or implementing enterprise application software solutions (application plus services). Ideally payment processing solutions to compliance/operational risk departments in the brokerage/banking/insurance industries.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience selling complex software with a long sales cycle\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to position the Company, its products and services in the marketplace vis-à-vis competitor.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiar with revenue recognition\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contract negotiation skills and experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent communication (written/presentation) and interpersonal skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proactive and customer-focused\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;You will have an advantage if you also have:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience/knowledge of Actimize solutions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bilingual in English and Spanish\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience selling or implementing AML/Fraud products is a plus\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What’s in it for you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Learn more about the \u0026lt;u\u0026gt;Benefits at NICE (Link which we will land up on benefits section \u0026lt;/u\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About NICE Actimize: \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;NICE Actimize is the largest and broadest provider of financial crime, risk, and compliance solutions for regional and global financial institutions, as well as government regulators. Consistently ranked as number one in the space, NICE Actimize experts apply innovative technology to protect institutions and safeguard consumers’ and investors’ assets by identifying financial crime, preventing fraud, and providing regulatory compliance.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Requisition ID:10091\u0026lt;br\u0026gt;Reporting into: \u0026lt;/strong\u0026gt;VP, Solutions Sales\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;Role Type: \u0026lt;/strong\u0026gt;Individual Contributor\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;strong\u0026gt;About NiCE \u0026lt;/strong\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4012254101,"name":"Actimize - Sales","child_ids":[],"parent_id":4012238101}],"offices":[{"id":4005168101,"name":"USA - Remote","location":"USA - Remote","child_ids":[],"parent_id":4005091101}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://boards.eu.greenhouse.io/nice/jobs/4977441101?gh_jid=4977441101","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4522988101,"location":{"name":"India - Pune"},"metadata":[{"id":4778158101,"name":"Job Type","value":"Regular","value_type":"single_select"},{"id":4787631101,"name":"Hiring Manager","value":{"name":"Shatanik Walimbe","email":"shatanik.walimbe@niceactimize.com","user_id":4142067101,"employee_id":"167881"},"value_type":"user"},{"id":4614529101,"name":"Category","value":"PROFESSIONAL SERVICES","value_type":"short_text"},{"id":4614545101,"name":"Job String","value":"Professional Services.Business Consulting.Business Consultant","value_type":"short_text"},{"id":4787135101,"name":"(HRBP) Critical Role","value":"Not Applicable","value_type":"single_select"},{"id":4952164101,"name":"(HRBP) Acquisition Job","value":"Not Applicable","value_type":"single_select"},{"id":7821998101,"name":"TA Director Only – Campaign","value":false,"value_type":"yes_no"}],"id":4977441101,"updated_at":"2026-09-23T07:56:36-04:00","requisition_id":"11734","title":"Specialist Business Analyst, Actimize","company_name":"NICE","first_published":"2026-09-23T07:55:37-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;So, what’s the role all about?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a SME in the Actimize Watch Group, they will play a crucial role in analyzing data, identifying suspicious patterns, performing tuning for transaction monitoring systems, providing recommendations on segmentation and predictive scoring to Actimize customers. They should have in depth knowledge about various financial payment systems, FATF and AML /FINCEN laws. They should also have experience using Actimize AML products. Knowledge or experience working as a AML analyst or investigator is a plus. They should have strong presentation, problem solving and communication skills. They should also be able to work well alone and as part of a team.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;How will you make an impact?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Provide consultation on the AML services / strategies for newly onboarded Actimize Customers\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide ongoing consultation on AML services provided including using Actimize solutions [for e.g. SAM \u0026amp;amp; WLX or ACTONE], machine learning models, recommendations on new features, etc.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collect and analyze financial data for potential AML, initial triage of missed alerts for Actimize clients,\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Perform tuning on transaction monitoring system to reduce false positives and improve quality of alerts.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Prepare reports and periodic AML analytics presentations on AML trends and actionable insights for Actimize customers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Engage with clients, stakeholders, and internal teams to gather insights, identify problems , provide solutions, and manage expectations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Initiate and lead key strategic initiatives.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Translate business needs into technical requirements for data science and machine learning initiatives.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Coach and mentor peer analytics team members on best analytic practices\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Have you got what it takes?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;8+ years of experience in financial services industry, financial crime prevention, transaction monitoring, sanctions screen etc. Experience in financial domain is a plus.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bachelor’s or master’s degree in finance, Information Technology, or related field. Certifications in business analytics or financial crime prevention [ CAMS, CFE or related] are plus.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working with Actimize solutions such as SAM, WLF is necessary.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficiency in presentation tools such as Microsoft PowerPoint and similar technologies.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Basic knowledge of machine learning algorithms, understand model performances, model governance etc.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficiency with SQL, Python, R and/or other data analysis framework\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent verbal, written, interpersonal communication skills for effective stakeholder management and collaboration.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Creative problem-solving skills , strategic thinking, and good analytical skills.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Efficient time management, ability to prioritize and multitask in a fast-paced environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to use AI to improve day to day performance.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What’s in it for you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Enjoy NiCE-FLEX!\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Requisition Details\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Req ID:\u0026lt;/strong\u0026gt; 11734\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Reporting to:\u0026lt;/strong\u0026gt; Group Manager\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Role Type:\u0026lt;/strong\u0026gt; Individual Contributor\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;strong\u0026gt;About NiCE \u0026lt;/strong\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4012255101,"name":"Actimize - Services - Americas","child_ids":[4017085101,4036723101],"parent_id":4012238101}],"offices":[{"id":4005086101,"name":"India - Pune","location":"India - Pune","child_ids":[],"parent_id":4005049101}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://boards.eu.greenhouse.io/nice/jobs/5012246101?gh_jid=5012246101","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4540158101,"location":{"name":"India - Pune"},"metadata":[{"id":4778158101,"name":"Job Type","value":"Regular","value_type":"single_select"},{"id":4787631101,"name":"Hiring Manager","value":{"name":"Chetan Paulzagade","email":"chetan.paulzagade@niceactimize.com","user_id":4222249101,"employee_id":"179775"},"value_type":"user"},{"id":4614529101,"name":"Category","value":"R\u0026D","value_type":"short_text"},{"id":4614545101,"name":"Job String","value":"R\u0026D.Data Engineer.Data Engineer","value_type":"short_text"},{"id":4787135101,"name":"(HRBP) Critical Role","value":"Not Applicable","value_type":"single_select"},{"id":4952164101,"name":"(HRBP) Acquisition Job","value":"Not Applicable","value_type":"single_select"},{"id":7821998101,"name":"TA Director Only – Campaign","value":false,"value_type":"yes_no"}],"id":5012246101,"updated_at":"2026-10-23T08:49:38-04:00","requisition_id":"11912","title":"Specialist Data Scientist, Actimize","company_name":"NICE","first_published":"2026-10-23T08:49:38-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;So, what’s the role all about?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are seeking for a seasoned Data Scientist (5 + yrs) with a strong track record of turning state-of-the-art Generative AI and classical ML techniques into production value. The Specialist Data Scientist will be responsible for developing Machine Learning models and collaborating with cross-functional teams to solve complex business problems at the fraud prevention domain.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;How will you make an impact?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Develop and execute advanced analytics projects from end to end, including data collection, preprocessing, model development, evaluation, and deployment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Design and develop predictive and generative models to extract actionable insights from large and complex datasets.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Utilize statistical techniques and quantitative analysis to identify trends, patterns, and correlations within the data.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Translate business problems into analytical solutions in partnership with Product, Engineering, and domain SMEs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Mentor and upskill junior data scientist, champion best practices in code quality, experimentation, and documentation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Stay abreast of the latest advancements in Data Science, Machine Learning, Generative AI and recommend innovative approaches to solve business challenges.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Have you got what it takes?\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Bachelor\u0026#39;s degree in Computer Science, Statistics, Mathematics, or a related field; advanced degree (Master\u0026#39;s or Ph.D.) preferred.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Minimum of 5 years of hands-on experience in data science and machine learning, Agentic AI with at least 1 year of experience in Generative AI development.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficiency in programming languages such as Python or R, as well as experience with data manipulation and analysis libraries (e.g., pandas, NumPy, scikit-learn, Hugging Face - Transformers, LangChain etc.).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong understanding of machine learning techniques and algorithms, including supervised and unsupervised learning, regression, classification, clustering, and deep learning.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong understanding of LLMs, Agentic Architectures and evaluation methods for generative outputs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Solid foundation in prompt engineering for optimizing AI-generated outputs across different tasks and domains.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent problem-solving skills and ability to work independently as well as collaboratively in a fast-paced environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong communication and interpersonal skills, with the ability to effectively communicate complex technical concepts to diverse audiences.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven leadership abilities, with experience in mentoring junior team members and leading cross-functional projects.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Preferred Qualifications:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience working in industries such as finance, banking.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with cloud computing platforms (e.g., AWS, Azure, Google Cloud) and related services for building and deploying machine learning models.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Knowledge of data visualization tools (e.g., Tableau, Power BI) for creating interactive dashboards and reports.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Publications or contributions to the data science community, such as conference presentations, research papers, or open-source projects.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in implementing RAG pipelines, combining LLMs with external knowledge bases or vector databases.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hands-on experience with vector databases (e.g. Pinecone) and embedding techniques.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt; font-family: \u0026#39;times new roman\u0026#39;, times, serif;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;u\u0026gt;What’s in it for you?\u0026lt;/u\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt; font-family: \u0026#39;times new roman\u0026#39;, times, serif;\u0026quot;\u0026gt;Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr!\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt; font-family: \u0026#39;times new roman\u0026#39;, times, serif;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;u\u0026gt;Enjoy NiCE-FLEX!\u0026lt;/u\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt; font-family: \u0026#39;times new roman\u0026#39;, times, serif;\u0026quot;\u0026gt;At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt; font-family: \u0026#39;times new roman\u0026#39;, times, serif;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Requisition ID:\u0026lt;/strong\u0026gt; 10241\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;Reporting into:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;Group Manager\u0026lt;/span\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt; font-family: \u0026#39;times new roman\u0026#39;, times, serif;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Role Type: \u0026lt;/strong\u0026gt;Individual Contributor\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;strong\u0026gt;About NiCE \u0026lt;/strong\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4012248101,"name":"Actimize - Engineering","child_ids":[4021469101],"parent_id":4012238101}],"offices":[{"id":4005086101,"name":"India - Pune","location":"India - Pune","child_ids":[],"parent_id":4005049101}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://boards.eu.greenhouse.io/nice/jobs/4998158101?gh_jid=4998158101","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4532080101,"location":{"name":"India - Pune"},"metadata":[{"id":4778158101,"name":"Job Type","value":"Regular","value_type":"single_select"},{"id":4787631101,"name":"Hiring Manager","value":{"name":"Abhijit Saraf","email":"abhijit.saraf@nice.com","user_id":4107120101,"employee_id":"138251"},"value_type":"user"},{"id":4614529101,"name":"Category","value":"PROFESSIONAL SERVICES","value_type":"short_text"},{"id":4614545101,"name":"Job String","value":"Professional Services.Client Services Project Management.Client Services Project Manager","value_type":"short_text"},{"id":4787135101,"name":"(HRBP) Critical Role","value":"Not Applicable","value_type":"single_select"},{"id":4952164101,"name":"(HRBP) Acquisition Job","value":"Not Applicable","value_type":"single_select"},{"id":7821998101,"name":"TA Director Only – Campaign","value":false,"value_type":"yes_no"}],"id":4998158101,"updated_at":"2026-10-09T06:02:11-04:00","requisition_id":"11821","title":"Specialist Services Project Manager, Actimize","company_name":"NICE","first_published":"2026-10-07T04:39:47-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;So, what’s the role all about?\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;The Project Manager (PM) in NiCE Actimize Professional Services is accountable for end‑to‑end delivery of client implementations, from Sales handover through Go‑Live and transition to Managed Services / Support.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;The PM owns\u0026amp;nbsp;delivery governance, scope, schedule, budget, risk management, and client communication, ensuring projects are delivered\u0026amp;nbsp;on time, within scope, and in line with contractual commitments, using the\u0026amp;nbsp;PS Actimize Project Delivery Methodology (PDM).\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;Travel: As required for customer engagements\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;Timing: US Shift (5 PM to 2 AM IST)\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;How will you make an impact?\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;Develop and maintain the\u0026amp;nbsp;\u0026lt;strong\u0026gt;integrated project plan\u0026lt;/strong\u0026gt;, covering all cloud project lifecycle phases\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;Own\u0026amp;nbsp;\u0026lt;strong\u0026gt;scope, schedule, budget, and resource planning\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;Establish and maintain\u0026amp;nbsp;\u0026lt;strong\u0026gt;RAID (Risks, Assumptions, Issues, Dependencies)\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;Define and manage the\u0026amp;nbsp;\u0026lt;strong\u0026gt;communication plan\u0026lt;/strong\u0026gt; (weekly status, SteerCo, exec updates)\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;Drive day‑to‑day execution across Business Analysis, Architecture, Data, Configuration, and Testing teams\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;Track progress against milestones and proactively manage slippage\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;Coordinate cross‑functional dependencies (PS, DevOps, AppOps, Product, Client)\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;Act as the\u0026amp;nbsp;\u0026lt;strong\u0026gt;single point of accountability\u0026lt;/strong\u0026gt; for delivery outcomes\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;Manage \u0026lt;strong\u0026gt;scope changes\u0026lt;/strong\u0026gt; through formal Change Request / Change Order processes\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;Own \u0026lt;strong\u0026gt;project financials\u0026lt;/strong\u0026gt;: forecasting, burn tracking, margin awareness, and invoicing alignment\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;Escalate risks impacting scope, timeline, or commercials early and transparently\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;Coordinate Go‑Live activities with Ops and Client teams\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;Track and manage UAT issues to closure\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Have you got what it takes?\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;8–12 years of experience in \u0026lt;strong\u0026gt;enterprise software / SaaS project management\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;Strong experience delivering\u0026amp;nbsp;\u0026lt;strong\u0026gt;Professional Services implementations\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;Proven ownership of\u0026amp;nbsp;\u0026lt;strong\u0026gt;scope, schedule, budget, RAID, and governance\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;Experience managing \u0026lt;strong\u0026gt;multiple\u0026lt;/strong\u0026gt;,\u0026amp;nbsp;\u0026lt;strong\u0026gt;complex, multi‑stream, client‑facing programs\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;Excellent stakeholder management and executive communication skills\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;Hands‑on experience with\u0026amp;nbsp;\u0026lt;strong\u0026gt;change control and financial tracking\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;Proven experience \u0026lt;strong\u0026gt;identifying, structuring, prioritizing, and resolving complex delivery problems\u0026lt;/strong\u0026gt; across technology, data, and client domains\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;Strong experience managing \u0026lt;strong\u0026gt;high\u0026lt;/strong\u0026gt;‑\u0026lt;strong\u0026gt;severity delivery issues\u0026lt;/strong\u0026gt;, including root‑cause analysis, corrective action planning, and executive escalation\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Good to Have\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;Experience in\u0026amp;nbsp;\u0026lt;strong\u0026gt;Actimize\u0026lt;/strong\u0026gt;, \u0026lt;strong\u0026gt;Financial Crime, AML, Fraud, Compliance, or Banking technology\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;Exposure to\u0026amp;nbsp;\u0026lt;strong\u0026gt;cloud‑based enterprise platforms\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;Experience in service industry\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;PMP / PRINCE2 / PMI or equivalent certification\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;What’s in it for you?\u0026lt;/strong\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr!\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Enjoy NiCE-FLEX!\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Req ID - \u0026lt;/strong\u0026gt;11168\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Reporting to - \u0026lt;/strong\u0026gt;Director, Program Management, Actimize\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Role Type -\u0026lt;/strong\u0026gt; Individual Contributor\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;strong\u0026gt;About NiCE \u0026lt;/strong\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4012255101,"name":"Actimize - Services - Americas","child_ids":[4017085101,4036723101],"parent_id":4012238101}],"offices":[{"id":4005086101,"name":"India - Pune","location":"India - Pune","child_ids":[],"parent_id":4005049101}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://boards.eu.greenhouse.io/nice/jobs/4986481101?gh_jid=4986481101","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4527858101,"location":{"name":"India - Pune"},"metadata":[{"id":4778158101,"name":"Job Type","value":"Regular","value_type":"single_select"},{"id":4787631101,"name":"Hiring Manager","value":{"name":"Kiran Tolani","email":"kiran.tolani@nice.com","user_id":4111510101,"employee_id":"92507"},"value_type":"user"},{"id":4614529101,"name":"Category","value":"R\u0026D","value_type":"short_text"},{"id":4614545101,"name":"Job String","value":"R\u0026D.Software Engineering.Software Engineer","value_type":"short_text"},{"id":4787135101,"name":"(HRBP) Critical Role","value":"Developer","value_type":"single_select"},{"id":4952164101,"name":"(HRBP) Acquisition Job","value":"Not Applicable","value_type":"single_select"},{"id":7821998101,"name":"TA Director Only – Campaign","value":null,"value_type":"yes_no"}],"id":4986481101,"updated_at":"2026-09-24T08:09:32-04:00","requisition_id":"11781","title":"Specialist Software Engineer","company_name":"NICE","first_published":"2026-09-24T08:09:32-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;So, What\u0026#39;s the Role All About?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are looking for a highly skilled \u0026lt;strong\u0026gt;Specialist Data Engineer\u0026lt;/strong\u0026gt; with strong expertise in \u0026lt;strong\u0026gt;Snowflake, AWS, Data Warehousing, and Data Lake technologies\u0026lt;/strong\u0026gt;. In this role, you will design and build scalable data solutions, analyze complex data environments, troubleshoot production issues, and drive data engineering best practices across cloud-based platforms. \u0026lt;a href=\u0026quot;https://niceonline-my.sharepoint.com/personal/tanaya_dubey_nice_com/_layouts/15/Doc.aspx?sourcedoc=%7B0220E54A-5E54-4D8E-B34B-AFE68A564D66%7D\u0026amp;amp;file=DataWhisperers-Job%20Description.docx\u0026amp;amp;action=default\u0026amp;amp;mobileredirect=true\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The ideal candidate combines deep technical knowledge with strong analytical and problem-solving skills, enabling them to understand customer challenges, investigate data flows, identify root causes, and deliver scalable solutions. Exposure to real-time data processing, automation, CI/CD, and AI-driven engineering practices is highly desirable. \u0026lt;a href=\u0026quot;https://niceonline-my.sharepoint.com/personal/tanaya_dubey_nice_com/_layouts/15/Doc.aspx?sourcedoc=%7B0220E54A-5E54-4D8E-B34B-AFE68A564D66%7D\u0026amp;amp;file=DataWhisperers-Job%20Description.docx\u0026amp;amp;action=default\u0026amp;amp;mobileredirect=true\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;How Will You Make an Impact?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Design, develop, and maintain scalable data pipelines and data solutions utilizing Snowflake. \u0026lt;a href=\u0026quot;https://niceonline-my.sharepoint.com/personal/tanaya_dubey_nice_com/_layouts/15/Doc.aspx?sourcedoc=%7B0220E54A-5E54-4D8E-B34B-AFE68A564D66%7D\u0026amp;amp;file=DataWhisperers-Job%20Description.docx\u0026amp;amp;action=default\u0026amp;amp;mobileredirect=true\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/a\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build and support Data Warehouse and Data Lake architectures, including data modeling, transformation, and integration. \u0026lt;a href=\u0026quot;https://niceonline-my.sharepoint.com/personal/tanaya_dubey_nice_com/_layouts/15/Doc.aspx?sourcedoc=%7B0220E54A-5E54-4D8E-B34B-AFE68A564D66%7D\u0026amp;amp;file=DataWhisperers-Job%20Description.docx\u0026amp;amp;action=default\u0026amp;amp;mobileredirect=true\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/a\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Understand end-to-end data lineage, dependencies, transformations, and relationships across platforms. \u0026lt;a href=\u0026quot;https://niceonline-my.sharepoint.com/personal/tanaya_dubey_nice_com/_layouts/15/Doc.aspx?sourcedoc=%7B0220E54A-5E54-4D8E-B34B-AFE68A564D66%7D\u0026amp;amp;file=DataWhisperers-Job%20Description.docx\u0026amp;amp;action=default\u0026amp;amp;mobileredirect=true\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/a\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Investigate customer-reported and production data issues, perform root cause analysis, and drive timely resolution. \u0026lt;a href=\u0026quot;https://niceonline-my.sharepoint.com/personal/tanaya_dubey_nice_com/_layouts/15/Doc.aspx?sourcedoc=%7B0220E54A-5E54-4D8E-B34B-AFE68A564D66%7D\u0026amp;amp;file=DataWhisperers-Job%20Description.docx\u0026amp;amp;action=default\u0026amp;amp;mobileredirect=true\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/a\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop and troubleshoot cloud-native data solutions across AWS and Snowflake environments. \u0026lt;a href=\u0026quot;https://niceonline-my.sharepoint.com/personal/tanaya_dubey_nice_com/_layouts/15/Doc.aspx?sourcedoc=%7B0220E54A-5E54-4D8E-B34B-AFE68A564D66%7D\u0026amp;amp;file=DataWhisperers-Job%20Description.docx\u0026amp;amp;action=default\u0026amp;amp;mobileredirect=true\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/a\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work with real-time data streaming technologies such as Kafka and Flink. \u0026lt;a href=\u0026quot;https://niceonline-my.sharepoint.com/personal/tanaya_dubey_nice_com/_layouts/15/Doc.aspx?sourcedoc=%7B0220E54A-5E54-4D8E-B34B-AFE68A564D66%7D\u0026amp;amp;file=DataWhisperers-Job%20Description.docx\u0026amp;amp;action=default\u0026amp;amp;mobileredirect=true\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/a\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Implement software engineering best practices including CI/CD, source control, automated testing, and deployments. \u0026lt;a href=\u0026quot;https://niceonline-my.sharepoint.com/personal/tanaya_dubey_nice_com/_layouts/15/Doc.aspx?sourcedoc=%7B0220E54A-5E54-4D8E-B34B-AFE68A564D66%7D\u0026amp;amp;file=DataWhisperers-Job%20Description.docx\u0026amp;amp;action=default\u0026amp;amp;mobileredirect=true\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/a\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify opportunities for automation and improve operational efficiency through reusable frameworks and utilities. \u0026lt;a href=\u0026quot;https://niceonline-my.sharepoint.com/personal/tanaya_dubey_nice_com/_layouts/15/Doc.aspx?sourcedoc=%7B0220E54A-5E54-4D8E-B34B-AFE68A564D66%7D\u0026amp;amp;file=DataWhisperers-Job%20Description.docx\u0026amp;amp;action=default\u0026amp;amp;mobileredirect=true\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/a\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Leverage Generative AI and Agentic AI capabilities to enhance data engineering workflows, troubleshooting, and productivity. \u0026lt;a href=\u0026quot;https://niceonline-my.sharepoint.com/personal/tanaya_dubey_nice_com/_layouts/15/Doc.aspx?sourcedoc=%7B0220E54A-5E54-4D8E-B34B-AFE68A564D66%7D\u0026amp;amp;file=DataWhisperers-Job%20Description.docx\u0026amp;amp;action=default\u0026amp;amp;mobileredirect=true\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/a\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contribute to the scalability, reliability, monitoring, and performance optimization of data platforms. \u0026lt;a href=\u0026quot;https://niceonline-my.sharepoint.com/personal/tanaya_dubey_nice_com/_layouts/15/Doc.aspx?sourcedoc=%7B0220E54A-5E54-4D8E-B34B-AFE68A564D66%7D\u0026amp;amp;file=DataWhisperers-Job%20Description.docx\u0026amp;amp;action=default\u0026amp;amp;mobileredirect=true\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/a\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Have You Got What It Takes?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Required Qualifications\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Bachelor\u0026#39;s degree in Computer Science, Engineering, Information Systems, or a related field.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;8 to 12 years of experience in Data Engineering. \u0026lt;a href=\u0026quot;https://niceonline-my.sharepoint.com/personal/tanaya_dubey_nice_com/_layouts/15/Doc.aspx?sourcedoc=%7B0220E54A-5E54-4D8E-B34B-AFE68A564D66%7D\u0026amp;amp;file=DataWhisperers-Job%20Description.docx\u0026amp;amp;action=default\u0026amp;amp;mobileredirect=true\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/a\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong hands-on experience with Snowflake. This is a critical requirement for the role. \u0026lt;a href=\u0026quot;https://niceonline-my.sharepoint.com/personal/tanaya_dubey_nice_com/_layouts/15/Doc.aspx?sourcedoc=%7B0220E54A-5E54-4D8E-B34B-AFE68A564D66%7D\u0026amp;amp;file=DataWhisperers-Job%20Description.docx\u0026amp;amp;action=default\u0026amp;amp;mobileredirect=true\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/a\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Expertise in SQL, ETL/ELT processes, Data Warehousing, Data Modeling, and Data Lake concepts. \u0026lt;a href=\u0026quot;https://niceonline-my.sharepoint.com/personal/tanaya_dubey_nice_com/_layouts/15/Doc.aspx?sourcedoc=%7B0220E54A-5E54-4D8E-B34B-AFE68A564D66%7D\u0026amp;amp;file=DataWhisperers-Job%20Description.docx\u0026amp;amp;action=default\u0026amp;amp;mobileredirect=true\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/a\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong hands-on experience with AWS services including S3, IAM, EC2, Lambda, CloudWatch, and SQS/SNS. \u0026lt;a href=\u0026quot;https://niceonline-my.sharepoint.com/personal/tanaya_dubey_nice_com/_layouts/15/Doc.aspx?sourcedoc=%7B0220E54A-5E54-4D8E-B34B-AFE68A564D66%7D\u0026amp;amp;file=DataWhisperers-Job%20Description.docx\u0026amp;amp;action=default\u0026amp;amp;mobileredirect=true\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/a\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience integrating Snowflake with AWS-based data ecosystems and Data Lakes. \u0026lt;a href=\u0026quot;https://niceonline-my.sharepoint.com/personal/tanaya_dubey_nice_com/_layouts/15/Doc.aspx?sourcedoc=%7B0220E54A-5E54-4D8E-B34B-AFE68A564D66%7D\u0026amp;amp;file=DataWhisperers-Job%20Description.docx\u0026amp;amp;action=default\u0026amp;amp;mobileredirect=true\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/a\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working with large-scale data platforms and complex datasets. \u0026lt;a href=\u0026quot;https://niceonline-my.sharepoint.com/personal/tanaya_dubey_nice_com/_layouts/15/Doc.aspx?sourcedoc=%7B0220E54A-5E54-4D8E-B34B-AFE68A564D66%7D\u0026amp;amp;file=DataWhisperers-Job%20Description.docx\u0026amp;amp;action=default\u0026amp;amp;mobileredirect=true\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/a\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong troubleshooting and analytical skills with the ability to independently investigate data issues. \u0026lt;a href=\u0026quot;https://niceonline-my.sharepoint.com/personal/tanaya_dubey_nice_com/_layouts/15/Doc.aspx?sourcedoc=%7B0220E54A-5E54-4D8E-B34B-AFE68A564D66%7D\u0026amp;amp;file=DataWhisperers-Job%20Description.docx\u0026amp;amp;action=default\u0026amp;amp;mobileredirect=true\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/a\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with Kafka, Flink, or similar stream-processing technologies. \u0026lt;a href=\u0026quot;https://niceonline-my.sharepoint.com/personal/tanaya_dubey_nice_com/_layouts/15/Doc.aspx?sourcedoc=%7B0220E54A-5E54-4D8E-B34B-AFE68A564D66%7D\u0026amp;amp;file=DataWhisperers-Job%20Description.docx\u0026amp;amp;action=default\u0026amp;amp;mobileredirect=true\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/a\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with Git, CI/CD pipelines, automated deployments, and modern software engineering practices. \u0026lt;a href=\u0026quot;https://niceonline-my.sharepoint.com/personal/tanaya_dubey_nice_com/_layouts/15/Doc.aspx?sourcedoc=%7B0220E54A-5E54-4D8E-B34B-AFE68A564D66%7D\u0026amp;amp;file=DataWhisperers-Job%20Description.docx\u0026amp;amp;action=default\u0026amp;amp;mobileredirect=true\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/a\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficiency in Python, Java, or Scala. \u0026lt;a href=\u0026quot;https://niceonline-my.sharepoint.com/personal/tanaya_dubey_nice_com/_layouts/15/Doc.aspx?sourcedoc=%7B0220E54A-5E54-4D8E-B34B-AFE68A564D66%7D\u0026amp;amp;file=DataWhisperers-Job%20Description.docx\u0026amp;amp;action=default\u0026amp;amp;mobileredirect=true\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/a\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Understanding of cloud-native architecture, scalability, monitoring, reliability, and performance optimization. \u0026lt;a href=\u0026quot;https://niceonline-my.sharepoint.com/personal/tanaya_dubey_nice_com/_layouts/15/Doc.aspx?sourcedoc=%7B0220E54A-5E54-4D8E-B34B-AFE68A564D66%7D\u0026amp;amp;file=DataWhisperers-Job%20Description.docx\u0026amp;amp;action=default\u0026amp;amp;mobileredirect=true\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/a\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Preferred Qualifications\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Exposure to Generative AI and Agentic AI concepts and practical applications. \u0026lt;a href=\u0026quot;https://niceonline-my.sharepoint.com/personal/tanaya_dubey_nice_com/_layouts/15/Doc.aspx?sourcedoc=%7B0220E54A-5E54-4D8E-B34B-AFE68A564D66%7D\u0026amp;amp;file=DataWhisperers-Job%20Description.docx\u0026amp;amp;action=default\u0026amp;amp;mobileredirect=true\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/a\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with Snowflake Cortex or similar AI-enabled data platforms. \u0026lt;a href=\u0026quot;https://niceonline-my.sharepoint.com/personal/tanaya_dubey_nice_com/_layouts/15/Doc.aspx?sourcedoc=%7B0220E54A-5E54-4D8E-B34B-AFE68A564D66%7D\u0026amp;amp;file=DataWhisperers-Job%20Description.docx\u0026amp;amp;action=default\u0026amp;amp;mobileredirect=true\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/a\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated experience implementing automation solutions to improve engineering productivity and operational efficiency. \u0026lt;a href=\u0026quot;https://niceonline-my.sharepoint.com/personal/tanaya_dubey_nice_com/_layouts/15/Doc.aspx?sourcedoc=%7B0220E54A-5E54-4D8E-B34B-AFE68A564D66%7D\u0026amp;amp;file=DataWhisperers-Job%20Description.docx\u0026amp;amp;action=default\u0026amp;amp;mobileredirect=true\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/a\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;You Will Have an Advantage If You Also Have\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Strong customer-centric problem-solving capabilities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to trace and analyze data across multiple systems and layers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience building reusable frameworks, utilities, and engineering accelerators.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong ownership mindset with a focus on continuous improvement and innovation. \u0026lt;a href=\u0026quot;https://niceonline-my.sharepoint.com/personal/tanaya_dubey_nice_com/_layouts/15/Doc.aspx?sourcedoc=%7B0220E54A-5E54-4D8E-B34B-AFE68A564D66%7D\u0026amp;amp;file=DataWhisperers-Job%20Description.docx\u0026amp;amp;action=default\u0026amp;amp;mobileredirect=true\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/a\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What\u0026#39;s In It For You?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Opportunity to work on large-scale cloud and data platforms.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exposure to modern data engineering technologies, AI-driven solutions, and real-time processing frameworks.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to influence architecture, automation, and engineering best practices.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborative and innovation-focused work environment.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Enjoy NICE-FLEX!\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Requisition ID: 11781\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Reporting into: \u0026lt;/strong\u0026gt;Tech Manager\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Role Type: \u0026lt;/strong\u0026gt;Individual Contributor\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;strong\u0026gt;About NiCE \u0026lt;/strong\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4012321101,"name":"CX - R\u0026D Engineering","child_ids":[],"parent_id":4012244101}],"offices":[{"id":4005086101,"name":"India - Pune","location":"India - Pune","child_ids":[],"parent_id":4005049101}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://boards.eu.greenhouse.io/nice/jobs/5020189101?gh_jid=5020189101","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4543447101,"location":{"name":"India - Pune"},"metadata":[{"id":4778158101,"name":"Job Type","value":"Regular","value_type":"single_select"},{"id":4787631101,"name":"Hiring Manager","value":{"name":"Yuvraj Pingale","email":"yuvraj.pingale@niceactimize.com","user_id":4331127101,"employee_id":"183011"},"value_type":"user"},{"id":4614529101,"name":"Category","value":"R\u0026D","value_type":"short_text"},{"id":4614545101,"name":"Job String","value":"R\u0026D.Software Engineering.Automation Test Engineer","value_type":"short_text"},{"id":4787135101,"name":"(HRBP) Critical Role","value":"Not Applicable","value_type":"single_select"},{"id":4952164101,"name":"(HRBP) Acquisition Job","value":"Not Applicable","value_type":"single_select"},{"id":7821998101,"name":"TA Director Only – Campaign","value":false,"value_type":"yes_no"}],"id":5020189101,"updated_at":"2026-10-30T01:46:54-04:00","requisition_id":"11948","title":"Specialist Software Engineer, Actimize (.NET Fullstack)","company_name":"NICE","first_published":"2026-10-29T08:41:05-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;So, what’s the role all about?\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;As a \u0026lt;strong\u0026gt;Specialist Software Engineer, Actimize, \u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;you will\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;design, develop, and maintain complex applications, custom APIs, and system integrations using .NET Core 8.0+ / .NET / C# for the KYC line of business. Working with architects, engineers, business analysts, and PMs across global teams, you will influence technical direction and help grow the engineering team.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;How will you make an impact?\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Develop complex applications and components\u0026lt;/strong\u0026gt; in .NET Core 8.0+ / .NET / C#, writing clean, efficient, well-documented code across all phases of the SDLC.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Design and implement integrations\u0026lt;/strong\u0026gt; with various systems and third-party services; identify and resolve performance bottlenecks.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Contribute to solution design and technical decisions\u0026lt;/strong\u0026gt;, applying architectural patterns, best practices, and coding standards.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Perform code reviews and mentor\u0026lt;/strong\u0026gt; junior and mid-level engineers, fostering a culture of technical excellence.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Collaborate with internal and external stakeholders\u0026lt;/strong\u0026gt; to translate business requirements into technical specifications, working independently across teams.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Plan and perform unit and functionality testing\u0026lt;/strong\u0026gt;; diagnose and resolve complex issues to ensure system stability.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Handle multiple projects\u0026lt;/strong\u0026gt; with varying priorities, and actively share knowledge with others.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Have you got what it takes?\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;Bachelor\u0026#39;s or Master\u0026#39;s degree in Computer Science, Software Engineering, or a related field.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;8–12 years of .NET Core 8.0+ / .NET / C# development (Visual Studio), with proven expertise in custom API development and system integration.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;RESTful API design and consumption; authentication and authorization (JWT, OAuth basics).\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;Strong fundamentals in HTML, CSS, JavaScript, JSON, XML, and XSD; React.js or Angular.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;Proficient in SQL for integration queries, with query tuning in MSSQL, Oracle, or PostgreSQL.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;Knowledge of architectural patterns and secure, scalable, multi-user coding; proven track record of resolving performance issues.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;AWS for .NET deployment; Docker and Kubernetes (incl. YAML manifests); GitHub and Jenkins CI/CD.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;Exposure to application servers, web servers, and basic Unix commands.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;Experience in a complex matrix environment with global teams across time zones; high attention to detail.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;Excellent communication, interpersonal, and problem-solving skills; quick, analytical, self-driven learner.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;You will have an advantage if you also have:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;Banking industry experience with Actimize, AML, KYC, and Fraud solutions (highly desirable).\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;AI-based solutions and agentic AI development (LLM-powered agents, tool calling, multi-agent workflows, MCP).\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;MongoDB – NoSQL schemas and queries.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;What’s in it for you?\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr!\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Enjoy NiCE-FLEX!\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Requisition ID: 11948\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;Reporting into: \u0026lt;/strong\u0026gt;Tech Manager\u0026lt;/span\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 10pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Role Type: \u0026lt;/strong\u0026gt;Individual Contributor\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;strong\u0026gt;About NiCE \u0026lt;/strong\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4012248101,"name":"Actimize - Engineering","child_ids":[4021469101],"parent_id":4012238101}],"offices":[{"id":4005086101,"name":"India - Pune","location":"India - Pune","child_ids":[],"parent_id":4005049101}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://boards.eu.greenhouse.io/nice/jobs/4973857101?gh_jid=4973857101","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4521445101,"location":{"name":"India - Pune"},"metadata":[{"id":4778158101,"name":"Job Type","value":"Regular","value_type":"single_select"},{"id":4787631101,"name":"Hiring Manager","value":{"name":"Jayesh Deshpande","email":"jayesh.deshpande@nice.com","user_id":4393189101,"employee_id":"189537"},"value_type":"user"},{"id":4614529101,"name":"Category","value":"R\u0026D","value_type":"short_text"},{"id":4614545101,"name":"Job String","value":"R\u0026D.Software Engineering.Software Engineer","value_type":"short_text"},{"id":4787135101,"name":"(HRBP) Critical Role","value":"Developer","value_type":"single_select"},{"id":4952164101,"name":"(HRBP) Acquisition Job","value":"Not Applicable","value_type":"single_select"},{"id":7821998101,"name":"TA Director Only – Campaign","value":null,"value_type":"yes_no"}],"id":4973857101,"updated_at":"2026-10-06T06:02:28-04:00","requisition_id":"11716","title":"Specialist Software Engineer, CX","company_name":"NICE","first_published":"2026-09-11T03:58:47-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;So, what’s the role all about?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;A Software Engineer in\u0026amp;nbsp;\u0026lt;strong\u0026gt;Python, Scala\u0026lt;/strong\u0026gt;\u0026amp;nbsp;holds a prominent position in software development teams, responsible for designing, developing, and implementing complex data solutions that leverage both frontend and backend technologies. Here\u0026#39;s an overview of the key responsibilities and qualifications for this role:\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;How will you make an impact?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Participate in our product development from ideation to deployment and beyond.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain quality, ensure responsiveness, and help optimize new and existing systems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop AI-enabled services and workflows, including self-serve tooling for creating, evaluating, and improving AI assistants\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with the rest of the engineering team to design and build new features on time and to budget.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain code integrity and organization.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Understanding and implementation of security and data protection.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Understanding of the Business Change cycle from inception to implementation, including the organization of Change initiative\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to coordinate build and release activities with key stakeholders.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Have you got what it takes?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Bachelor’s degree in computer science, Business Information Systems or related field or equivalent work experience is required.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;7+ year (Senior Software Engineer) experience in software development\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You have proficiency in using AI coding tools (e.g., Claude Code, Codex, Cursor) in the full software development lifecycle, including designing, generating code, testing, monitoring and releasing software\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Prior technical experience in Big Data infrastructure, Cost Efficiency \u0026amp;amp; Governance, you\u0026#39;ve built meaningful pieces of data infrastructure. Bonus if those were open-sourced technologies like Spark, Iceberg and Airflow\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in Scala or Python\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with AWS Technology including (EKS, EMR, S3, Kinesis, Lambda’s, Firehose, IAM, CloudWatch, etc)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent communication skills, problem-solving skills, decision-making skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in Kafka, Kubernetes operators\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in CI/CD, git, github Actions Jenkins based pipeline deployments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong experience in SQL\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What’s in it for you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr!\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Enjoy NiCE-FLEX!\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Requisition ID:11716\u0026lt;/strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;Reporting into:\u0026lt;/strong\u0026gt; Tech Manager\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;Role Type:\u0026lt;/strong\u0026gt; Individual Contributor\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;strong\u0026gt;About NiCE \u0026lt;/strong\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4012321101,"name":"CX - R\u0026D Engineering","child_ids":[],"parent_id":4012244101}],"offices":[{"id":4005086101,"name":"India - Pune","location":"India - Pune","child_ids":[],"parent_id":4005049101}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://boards.eu.greenhouse.io/nice/jobs/5016443101?gh_jid=5016443101","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4541948101,"location":{"name":"India - Pune"},"metadata":[{"id":4778158101,"name":"Job Type","value":"No PN","value_type":"single_select"},{"id":4787631101,"name":"Hiring Manager","value":{"name":"Jean Lee","email":"jean.lee@nice.com","user_id":4110697101,"employee_id":"44861"},"value_type":"user"},{"id":4614529101,"name":"Category","value":"SUPPORT","value_type":"short_text"},{"id":4614545101,"name":"Job String","value":"Support.Technical Support.Technical Support Engineer","value_type":"short_text"},{"id":4787135101,"name":"(HRBP) Critical Role","value":"Not Applicable","value_type":"single_select"},{"id":4952164101,"name":"(HRBP) Acquisition Job","value":"Not Applicable","value_type":"single_select"},{"id":7821998101,"name":"TA Director Only – Campaign","value":null,"value_type":"yes_no"}],"id":5016443101,"updated_at":"2026-10-30T06:15:26-04:00","requisition_id":"11939","title":"Specialist Technical Support Engineer (AI Solutions)","company_name":"NICE","first_published":"2026-10-27T11:57:43-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;So, what\u0026#39;s the role all about?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a Specialist Advanced Engineering Technical Support Engineer, you will provide senior-level L2/L3 engineering support for AI-powered solutions in production environments. This role combines deep troubleshooting expertise with software engineering capabilities, supporting agentic AI applications, cloud infrastructure, APIs, data platforms, and automation frameworks.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You will be responsible for diagnosing complex incidents, performing root-cause analysis, implementing code-level fixes, improving platform reliability, and partnering with architects, developers, and business stakeholders to ensure high availability and performance of critical AI solutions.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;How will you make an impact?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Own and resolve complex P1/P2 incidents across agentic AI, cloud, data, and application layers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Diagnose and troubleshoot AI agent workflows, LLM integrations, RAG pipelines, APIs, MCP tools, and orchestration failures.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Analyze Snowflake and AWS environments to identify performance, security, data, and integration issues.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Perform code-level debugging, implement fixes, and develop regression tests for production issues.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Monitor system health using observability and LLMOps tools, proactively identifying reliability risks.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support automation frameworks, event-driven workflows, and data pipelines to ensure consistent operations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Improve operational maturity through runbooks, alerts, knowledge articles, and continuous improvement initiatives.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with engineering, architecture, product, and business teams to drive successful AI solution adoption.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensure governance, security, auditability, and safe execution of autonomous AI workflows.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Have you got what it takes?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Bachelor\u0026#39;s or Master\u0026#39;s degree in Computer Science, Engineering, Information Systems, or a related field.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;8-12 years of experience in Software Engineering, Platform Engineering, SRE, DevOps, Data Engineering, or Advanced Technical Support.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong hands-on experience with Python development, SQL, REST APIs, and distributed systems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience supporting production applications in cloud environments, preferably AWS.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong understanding of Snowflake data platform, query optimization, security controls, and data operations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience troubleshooting APIs, microservices, event-driven architectures, and workflow orchestration platforms.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hands-on experience with CI/CD pipelines, Git, testing frameworks, and automation practices.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Knowledge of observability tools, logging, monitoring, tracing, and incident management.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with IAM, OAuth 2.0, RBAC, secrets management, and enterprise security practices.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent problem-solving, communication, and stakeholder management skills.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with Agentic AI frameworks such as LangGraph, LangChain, PydanticAI, AutoGen, CrewAI, or Semantic Kernel.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hands-on experience with LLM platforms including OpenAI, Azure OpenAI, Anthropic Claude, Amazon Bedrock, Snowflake Cortex, or Google Gemini.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with MCP (Model Context Protocol) implementations and AI tool integrations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Knowledge of RAG architectures, embeddings, vector databases, and AI evaluation frameworks.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with Snowflake Cortex Agents, Cortex Search, Cortex Analyst, and Snowpark.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience supporting AWS services such as Lambda, ECS/Fargate, Step Functions, EventBridge, SQS/SNS, API Gateway, and CloudWatch.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with Airflow, Temporal, dbt, or other enterprise orchestration platforms.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with ServiceNow or Jira Service Management.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exposure to AI guardrails, governance frameworks, and secure autonomous workflows.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What\u0026#39;s in it for you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join an innovative, fast-growing team building next-generation AI-powered solutions that directly impact business operations. You will work alongside AI architects, engineers, and business leaders on cutting-edge Agentic AI initiatives while gaining exposure to modern cloud technologies, GenAI platforms, and enterprise-scale data systems.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At NiCE, every day presents opportunities to learn, innovate, and grow. You\u0026#39;ll have access to challenging projects, career advancement opportunities, and a collaborative environment that encourages continuous improvement and technical excellence.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Enjoy NiCE-FLEX!\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At NiCE, we work according to the NiCE-FLEX hybrid model, enabling maximum flexibility with 2 days working from the office and 3 days of remote work each week. Our office days are designed to foster collaboration, innovation, and meaningful team interactions.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Req ID: \u0026lt;/strong\u0026gt;11876\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Reporting Into:\u0026lt;/strong\u0026gt; Technical Manager / AI Engineering Leader\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Role Type:\u0026lt;/strong\u0026gt; Individual Contributor\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;strong\u0026gt;About NiCE \u0026lt;/strong\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4012299101,"name":"CX INTL, Business Operations, International","child_ids":[],"parent_id":4012242101}],"offices":[{"id":4005086101,"name":"India - Pune","location":"India - Pune","child_ids":[],"parent_id":4005049101}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://boards.eu.greenhouse.io/nice/jobs/4969572101?gh_jid=4969572101","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4519541101,"location":{"name":"United Kingdom - Remote"},"metadata":[{"id":4778158101,"name":"Job Type","value":"Regular","value_type":"single_select"},{"id":4787631101,"name":"Hiring Manager","value":{"name":"Gianni Pio Lupo","email":"giannipio.lupo@nice.com","user_id":4109973101,"employee_id":"154697"},"value_type":"user"},{"id":4614529101,"name":"Category","value":"SUPPORT","value_type":"short_text"},{"id":4614545101,"name":"Job String","value":"Support.Technical Support.Technical Support Mgmt","value_type":"short_text"},{"id":4787135101,"name":"(HRBP) Critical Role","value":"Not Applicable","value_type":"single_select"},{"id":4952164101,"name":"(HRBP) Acquisition Job","value":"Not Applicable","value_type":"single_select"},{"id":7821998101,"name":"TA Director Only – Campaign","value":null,"value_type":"yes_no"}],"id":4969572101,"updated_at":"2026-09-21T10:30:48-04:00","requisition_id":"11691","title":"Team Lead, Technical Support","company_name":"NICE","first_published":"2026-09-21T10:30:48-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Team Lead, Technical Support.\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;So, what’s the role all about?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Any issue with our software that impairs the operation of a customer’s contact centre has significant financial ramifications for them. Our ability to restore service, improve their understanding, and resolve chronic issues will greatly increase the value they receive from our solutions and will reduce financial risk when they experience problems.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;How will you make an impact?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Demonstrate deep subject matter expertise in our core technologies, as well as at least one other technology specialty, and develop expertise in a second area of specialty.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide advanced technical support to customers via phone, online, chat, and email and use tools and advanced expertise to pull and effectively analyse logs, traces, packet captures, etc. to determine root cause of issues.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrate professional, assertive, articulate, and friendly verbal and written communication in all aspects of your work. Take full ownership of all communication needs related to the management of troubleshooting efforts internally and externally, building confidence across all customers and stakeholders that we are progressing properly towards resolution.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Effectively mentor colleagues on their communication, troubleshooting, process, product knowledge and case work.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Encourage productive debate and discussion with colleagues to more thoroughly analyse and resolve problems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Be influential in improving procedures and processes that improve our efficiency and effectiveness.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensure that each case that you own is progressing according to the response and resolution targets as specified in our Service Level Agreements (SLA). Assist colleagues in accelerating their cases toward timely resolution.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide root cause correction, not just symptom relief. Ensure that all facets of the problem are evaluated to eliminate the recurrence of the issue. Exemplify tenacity in resolving core issues that fully resolve problems and assist peers in doing the same.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proactively manage personally assigned and cases from the queue based upon severity and priority of each issue and your skills and ability to resolve.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Open and monitor incidents created with 3rd party providers. Work with other internal stakeholders to improve our interactions and success in handling these incidents.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Obtain and maintain certification as a Knowledge-Cantered Service (KCS) Publisher, create useful knowledge content, and update existing knowledgebase articles using KCS methodology. Provide coaching to others on KCS best practices.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify, document, and report issues with software, design, reliability, and maintenance issues to the proper teams, ensuring that they are aware of and are addressing customer expectations. Gather, validate, and document all pertinent details related to an issue believed to be a bug to enable the receiving R\u0026amp;amp;D resource to duplicate the issue easily and rapidly. Work with R\u0026amp;amp;D as needed during isolation, correction, and implementation of any delivered resolution.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop and maintain consistent and exemplary performance on all key performance indicators, modelling a higher-level achievement for level 1 Technical Support Engineers as well as your peers at the same job level.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Properly de-escalate customers through expert communication and resource engagement, ensuring that all customers that you influence are receiving excellent service. Expected to handle more complex and escalated cases.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrate a deep understanding of networking technologies and how they are utilized by our products, platform, and customers. Expert at reading and analysing network and other technical diagrams to aid in problem diagnosis and resolution and often provide mentoring to colleagues to improve their technical abilities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide training to colleagues in real time as you perform your work and assist them in being successful in their roles. Develop training materials, best practice documentation, and other resources that will help others, including customers, to be more successful with our products.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;While a consistent work schedule is a norm, the ability to work a flexible schedule and provide on-call services is needed from time to time.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Have you got what it takes?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;7+ years’ work experience in a technical customer service role, preferably in a technical support capacity.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Minimum of three years of experience working with and advanced knowledge of technologies such as SaaS, telecommunications, contact centre software, networking technologies such as VOIP, QoS SIP, APIs, BOTs TCP/IP, HTTP, HTTPS, SFTP, scripting, load balancers, proxies, firewalls, and Relational Databases (MSSQL, Oracle, MySQL).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent technical, analytical, and problem-solving skills for diverse and complex issues in high-pressure, complex, SaaS multi-platform/system/vendor environments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent professional, written and verbal communications skills with the ability to capture all details in written form during conversations. Communication is assertive, articulate, and friendly while building confidence across all stakeholders you work with.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Time management skills that allow you to work in a highly influential manner in an interrupt-driven environment. Ability to multi-task and maintain professional composure during stressful situations, prioritizing your activities appropriately.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Superior analytical and problem-solving skills while managing diverse and complex issues in high-pressure, complex, multi-platform/system/vendor environments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven ability to utilize, create and update knowledgebase resources in the course of your work.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven ability to drive escalated customer problems to resolution utilizing appropriate internal and external resources.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to communicate effectively across all company teams such as Product Management, Research and Development, Quality Assurance, Professional Services, and Executive/Senior Management teams to resolve technical issues.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Industry experience including understanding of the contact centre business, as well as general market and business trends.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Understanding of networking technologies and telecommunications architecture (PBX, Carriers, VoIP).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated ability to work independently as part of a larger team.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to excel in a fast-paced, agile environment with assertiveness, critical thinking, and strong problem-solving skills.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to adapt quickly to change, think on your feet, communicate positively and work proactively.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;You will have an advantage if you also have:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Ability to troubleshoot VoIP, telephony/telecom technologies, MPLS, SIP, Ethernet, OC-X, 1+ and toll-free services.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in a technical support role in a software or telecommunications environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Workforce Management software and/or outbound dialler experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Web Services and API knowledge and understanding of conceptual use.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Competent in database and SQL concepts.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Education Requirement:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Bachelor’s degree in computer science, Business Information Systems, Networking or a similar field, or equivalent work experience required.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Requisition ID:\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Reporting into: Manager, Technical Support.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Role type: Individual contributor.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;#LI-Remote\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;strong\u0026gt;About NiCE \u0026lt;/strong\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4060229101,"name":"CX - Platform Operations","child_ids":[],"parent_id":4058412101}],"offices":[{"id":4005082101,"name":"United Kingdom - London","location":"United Kingdom - London","child_ids":[],"parent_id":4005102101}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://boards.eu.greenhouse.io/nice/jobs/4982335101?gh_jid=4982335101","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4524896101,"location":{"name":"India - Pune"},"metadata":[{"id":4778158101,"name":"Job Type","value":"Regular","value_type":"single_select"},{"id":4787631101,"name":"Hiring Manager","value":{"name":"Dheerendra Kumar","email":"dheerendra.kumar@niceactimize.com","user_id":4104008101,"employee_id":"99824"},"value_type":"user"},{"id":4614529101,"name":"Category","value":"PROFESSIONAL SERVICES","value_type":"short_text"},{"id":4614545101,"name":"Job String","value":"Professional Services.Business Analysis.Business Analysis Mgmt","value_type":"short_text"},{"id":4787135101,"name":"(HRBP) Critical Role","value":"Not Applicable","value_type":"single_select"},{"id":4952164101,"name":"(HRBP) Acquisition Job","value":"Not Applicable","value_type":"single_select"},{"id":7821998101,"name":"TA Director Only – Campaign","value":false,"value_type":"yes_no"}],"id":4982335101,"updated_at":"2026-09-24T02:47:39-04:00","requisition_id":"11767","title":"Tech Manager, Business Analysis, Actimize(AML, SQL)","company_name":"NICE","first_published":"2026-09-23T23:36:28-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What’s the role all about?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;NiCE Actimize is currently seeking a \u0026lt;strong\u0026gt;Business Analyst Manager\u0026lt;/strong\u0026gt; to join our Professional Services team at the Global Talent Center in Pune, India. This role is ideal for a seasoned professional with deep expertise in implementing complex on-premise and hosted SaaS Actimize solutions. You’ll lead a high-performing team of business analysts delivering compliance, risk management, and financial crime solutions to Financial Institution (FI) clients.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You are someone who thrives in a consulting environment, brings strong business acumen, and excels at translating complex requirements into actionable outcomes. If you have hands-on experience in the BFSI sector, particularly in Anti-Money Laundering (AML) or Fraud Prevention, and are passionate about building and mentoring teams—this is the opportunity for you.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;How will you make an impact?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Lead the BA practices and BA professionals within Professional Services portfolio\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work directly with clients to understand business requirements and support the implementation of NICE Actimize Integrated Fraud Management (IFM) solutions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Custodian of BA best practices and processes embed these practices with BA team\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide on-going support for BA in project teams where necessary to improve BA activities and the quality of business analysis deliverables.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Plan and closely monitor business analysis activities of all BAs in\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensure both business and system requirements are well analyzed, modeled and documented\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Assist project teams in prioritizing, balancing and managing BA works to ensure sufficient requirements ready for delivery\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify project delivery issues and risks, assist with mitigation strategies, and escalate where necessary\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work closely with stakeholders and change management to identify impacts to business processes because of system or application changes\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Evaluate effectiveness of solution delivery (SDLC) tools, processes and methodologies, and make recommendations for continuous improvement\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Liaise and collaborate with internal external stakeholders as required\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Coaching and training programs for the BA team\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Have you got what it takes?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;15 years of IT experience of which 10 years in a BA role with minimum 3 years’ leading BA Team\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Working knowledge of payment systems and payment journeys across different regions and payment methods globally, such as domestic and international payments, real-time payments, SEPA, SWIFT/Wire, and other payment rails\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiar with full Software Development Life Cycle (SDLC)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience of working in BFS domain. Experience in Fraud detection is must\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Should be comfortable understanding code and writing SQL queries\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated ability to analyze, model and communicate complex business requirements\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven ability to deal with ambiguous situations\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experienced in building best practices, initiating, and successfully managing business process improvement initiatives to completion\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experienced in innovative customer experiences, customer engagement and project delivery\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What’s in it for you?\u0026lt;/strong\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr!\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Enjoy NiCE-FLEX!\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Requisition ID:\u0026amp;nbsp;\u0026lt;/strong\u0026gt; 9181\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;Reporting into:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;Group Manager\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;strong\u0026gt;About NiCE \u0026lt;/strong\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4012255101,"name":"Actimize - Services - Americas","child_ids":[4017085101,4036723101],"parent_id":4012238101}],"offices":[{"id":4005086101,"name":"India - Pune","location":"India - Pune","child_ids":[],"parent_id":4005049101}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://boards.eu.greenhouse.io/nice/jobs/4959048101?gh_jid=4959048101","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4514993101,"location":{"name":"India - Pune"},"metadata":[{"id":4778158101,"name":"Job Type","value":"Regular","value_type":"single_select"},{"id":4787631101,"name":"Hiring Manager","value":{"name":"Piyush Zambre","email":"piyush.zambre@nice.com","user_id":4113554101,"employee_id":"103132"},"value_type":"user"},{"id":4614529101,"name":"Category","value":"CLOUD OPERATIONS","value_type":"short_text"},{"id":4614545101,"name":"Job String","value":"Cloud Operations.Cloud Application Operations.Cloud Operations Mgmt","value_type":"short_text"},{"id":4787135101,"name":"(HRBP) Critical Role","value":"Not Applicable","value_type":"single_select"},{"id":4952164101,"name":"(HRBP) Acquisition Job","value":"Not Applicable","value_type":"single_select"},{"id":7821998101,"name":"TA Director Only – Campaign","value":false,"value_type":"yes_no"}],"id":4959048101,"updated_at":"2026-10-29T03:51:03-04:00","requisition_id":"11632","title":"Tech Manager, Cloud Operations, Actimize","company_name":"NICE","first_published":"2026-08-25T05:35:31-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;So, what’s the role all about?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are looking for a technically strong and delivery-focused Technical Manager to lead a team of CloudOps Delivery Engineers responsible for post go-live operations of cloud-based applications. This role is critical in ensuring timely upgrades, defect resolution, and performance enhancements across our customer environments. You will work closely with cross-functional teams and customers to drive operational excellence and continuous improvement.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What you will be doing?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Team Leadership \u0026amp;amp; Execution\u0026lt;/li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Lead and mentor a team of CloudOps Delivery Engineers focused on post go-live activities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensure high-quality execution of upgrades, patches, and fixes across customer environments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Promote a culture of ownership, agility, and technical excellence.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;li\u0026gt;Technical Delivery\u0026lt;/li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Oversee upgrades to the latest product versions across the customer base.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Oversee the deployment of changes, enhancements and fixes for performance, security, and stability.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensure adherence to change management and CAB processes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive automation and standardization of delivery workflows.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Assess technical feasibility and impact of proposed changes and upgrades across diverse customer environments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Define and maintain delivery playbooks and low-level execution plans to support consistent and scalable delivery.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with Program Managers to support project planning, effort estimation, and resource allocation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify risks and dependencies early in the delivery lifecycle and propose mitigation strategies.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;li\u0026gt;Collaboration \u0026amp;amp; Stakeholder Engagement\u0026lt;/li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Work closely with CloudOps Delivery Program Managers to align on delivery plans, priorities, pipeline and backlog management.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with internal teams including AppOps, DevOps, Customer Support, Professional Services and R\u0026amp;amp;D to resolve issues and improve delivery outcomes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support customer-facing teams in ensuring smooth post go-live operations.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;li\u0026gt;Operational Excellence\u0026lt;/li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Drive automation, standardization, and scalability of delivery processes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Track and report on delivery KPIs including upgrade success rates, defect resolution times, and customer impact.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify and implement improvements to reduce manual effort and increase reliability.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;strong\u0026gt;Have you got what it takes?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;10+ years of experience in Application Implementation, Cloud Operations or Infrastructure Engineering.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;5+ years in a technical leadership or management role.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong hands-on experience with cloud platforms (AWS, Azure, GCP), CI/CD pipelines, Kubernetes, and infrastructure automation tools (Terraform, Ansible, etc.).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Solid understanding of change management, version control, and configuration management.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working in a SaaS or Enterprise software environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent communication and stakeholder management skills.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to work in a fast-paced, global delivery environment, including off-hours and weekend support when needed.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Preferred Skills:\u0026lt;/li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Certifications in cloud platforms (AWS, Azure, GCP, CKA Kubernetes).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with ITIL or other service management frameworks.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong analytical and problem-solving skills.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with customer-facing delivery or support roles.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What’s in it for you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Enjoy NiCE-FLEX!\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Requisition ID: \u0026lt;/strong\u0026gt;11456\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Reporting into:\u0026lt;/strong\u0026gt; Group Manager, Actimize\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Role Type:\u0026lt;/strong\u0026gt; Individual Contributor\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;strong\u0026gt;About NiCE \u0026lt;/strong\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4012249101,"name":"Actimize - Support","child_ids":[],"parent_id":4012238101}],"offices":[{"id":4005086101,"name":"India - Pune","location":"India - Pune","child_ids":[],"parent_id":4005049101}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://boards.eu.greenhouse.io/nice/jobs/4920045101?gh_jid=4920045101","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"education":"education_required","internal_job_id":4497642101,"location":{"name":"Philippines - Manila"},"metadata":[{"id":4778158101,"name":"Job Type","value":"Regular","value_type":"single_select"},{"id":4787631101,"name":"Hiring Manager","value":{"name":"Michiel Theloesen","email":"michiel.theloesen@nice.com","user_id":4112562101,"employee_id":"105843"},"value_type":"user"},{"id":4614529101,"name":"Category","value":"PROFESSIONAL SERVICES","value_type":"short_text"},{"id":4614545101,"name":"Job String","value":"Professional Services.Client Relationship.Client Relationship Manager","value_type":"short_text"},{"id":4787135101,"name":"(HRBP) Critical Role","value":"Not Applicable","value_type":"single_select"},{"id":4952164101,"name":"(HRBP) Acquisition Job","value":"Not Applicable","value_type":"single_select"},{"id":7821998101,"name":"TA Director Only – Campaign","value":false,"value_type":"yes_no"}],"id":4920045101,"updated_at":"2026-08-28T02:17:11-04:00","requisition_id":"11382","title":"Technical Account Manager","company_name":"NICE","first_published":"2026-07-07T04:15:12-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;So, what’s the role all about?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our Technical Account Managers are seasoned account management and technical resolution professionals at the top of their field. They are unified in exceeding customer expectations, improving our processes and technology, and meeting company growth objectives. The TAM is responsible for resolving complex problems and providing excellent technical and customer service to specific key accounts. TAM will help customers overcome issues that arise, succeed in their business using our technology and services, expand their usage of our products, be a reference to prospective customers, and be a long-term and loyal customer.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;How will you make an impact?\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Drive Client Success:\u0026lt;/strong\u0026gt; Become a trusted advisor for key clients, resolving complex technical challenges and ensuring their success with NiCE products and services.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Foster Strategic Relationships:\u0026lt;/strong\u0026gt;\u0026amp;nbsp;Build strong, collaborative relationships with clients, fostering trust and long-term partnerships.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Deliver Exceptional Service:\u0026lt;/strong\u0026gt;\u0026amp;nbsp;Collaborate effectively across internal teams to provide clients with exceptional technical support and customer service.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Technical Expertise\u0026lt;/strong\u0026gt;: Leverage deep knowledge of NiCE products and technologies to troubleshoot client issues and optimize their solutions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Client-Centric Approach:\u0026lt;/strong\u0026gt; Gain a comprehensive understanding of each client\u0026#39;s business needs and identify opportunities to enhance their success with NiCE solutions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Communication \u0026amp;amp; Knowledge Sharing:\u0026lt;/strong\u0026gt; Develop and deliver impactful presentations showcasing client achievements and best practices. Train clients to maximize their investment in NiCE products and services.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Continuous Improvement:\u0026lt;/strong\u0026gt; Contribute to the development and improvement of NiCE products and services by identifying and recommending enhancements based on client feedback.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Have you got what it takes?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Bachelor\u0026#39;s degree in Computer Science, Business Information Systems, or a related field; or equivalent work experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;5 years of experience in a technical or service role within software, telecommunications, customer service, call/contact centers, or service delivery.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated proficiency in technical problem-solving, including strong analytical and advanced troubleshooting skills.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent customer service and communication skills, with fluency in both written and verbal communication.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to multitask effectively and thrive in a fast-paced environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Working knowledge of contact center software design and functionality, with a strong understanding of technical concepts.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;You will have an advantage if you also have:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience/knowledge in Telecom, Connectivity, Programming – Integrations, Software/Systems/Applications\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;This job description is not intended to be all-inclusive, and employees will also perform other reasonable related business duties as assigned by immediate supervisor and other management as required.\u0026amp;nbsp;\u0026lt;/em\u0026gt;\u0026lt;em\u0026gt;This organization reserves the right to revise or change job duties as the need arises. This job description does not constitute a written or implied contract of employment.​\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What’s in it for you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Enjoy NiCE-FLEX!\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At NiCE, we work according to the\u0026amp;nbsp;NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Requisition ID: \u0026lt;/strong\u0026gt;11382\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;Reporting into:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;Manager, Customer Success\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;Role Type:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;Individual Contributor\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;strong\u0026gt;About NiCE \u0026lt;/strong\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4012330101,"name":"GCO - Customer Success \u0026 Services","child_ids":[],"parent_id":4012244101}],"offices":[{"id":4005172101,"name":"Philippines - Manila","location":"Philippines - Manila","child_ids":[],"parent_id":4005111101}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://boards.eu.greenhouse.io/nice/jobs/4793534101?gh_jid=4793534101","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4432012101,"location":{"name":"USA - Remote"},"metadata":[{"id":4778158101,"name":"Job Type","value":null,"value_type":"single_select"},{"id":4787631101,"name":"Hiring Manager","value":{"name":"Joe Pellicano","email":"joseph.pellicano@nice.com","user_id":4488373101,"employee_id":"197052"},"value_type":"user"},{"id":4614529101,"name":"Category","value":"PRODUCT MANAGEMENT","value_type":"short_text"},{"id":4614545101,"name":"Job String","value":"Product Management.Product Customer Success.Product Customer Success","value_type":"short_text"},{"id":4787135101,"name":"(HRBP) Critical Role","value":"Not Applicable","value_type":"single_select"},{"id":4952164101,"name":"(HRBP) Acquisition Job","value":"Cognigy","value_type":"single_select"},{"id":7821998101,"name":"TA Director Only – Campaign","value":null,"value_type":"yes_no"}],"id":4793534101,"updated_at":"2026-08-28T02:17:11-04:00","requisition_id":"10131","title":"Technical Customer Success Manager - Conversational AI Or Agentic AI","company_name":"NICE","first_published":"2026-03-02T08:32:40-05:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;So, what’s the role all about?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are looking for a Technical Customer Success Specialist to support our Customer Success Managers (CSMs) by providing deep technical\u0026amp;nbsp;expertise\u0026amp;nbsp;across a portfolio of enterprise customers. This role is designed to scale technical knowledge across the Customer Success organization and act as a technical backbone for day-to-day account engagement.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You will work in a one-to-many model, partnering with multiple CSMs and supporting\u0026amp;nbsp;approximately 30–50 customer accounts. Your focus will be on answering technical questions,\u0026amp;nbsp;advising on\u0026amp;nbsp;best practices, and helping customers successfully design,\u0026amp;nbsp;operate, and\u0026amp;nbsp;optimize\u0026amp;nbsp;conversational AI solutions built on the\u0026amp;nbsp;Cognigy\u0026amp;nbsp;platform.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role sits at the intersection of Customer Success, Product, and Conversational AI\u0026amp;nbsp;expertise.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;How will you make an impact?\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Act as a shared technical resource for CSMs across multiple enterprise accounts\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support CSMs with technical topics related to platform usage, solution design, product functionality,\u0026amp;nbsp;demos\u0026amp;nbsp;and best practice\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide\u0026amp;nbsp;timely\u0026amp;nbsp;responses to technical questions from CSMs and, where\u0026amp;nbsp;appropriate, directly from customers\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Serve as an escalation point for complex “how does this work” or “how should we do this” questions\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;u\u0026gt;Conversational AI \u0026amp;amp; Platform Expertise\u0026amp;nbsp;\u0026lt;/u\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Advise customers on conversational AI best practices, including dialog design, intent modeling, and flow orchestration\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support NLU configuration, training, testing, and optimization\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide guidance on the application of generative AI and agentic AI concepts within enterprise conversational solutions\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Help customers understand platform capabilities, limitations, and recommended patterns\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;u\u0026gt;Contact Center \u0026amp;amp; Enterprise Context\u0026amp;nbsp;\u0026lt;/u\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Support customers\u0026amp;nbsp;operating\u0026amp;nbsp;conversational AI solutions within contact center environments (voice and digital)\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide\u0026amp;nbsp;high-level guidance on integrations with\u0026amp;nbsp;CCaaS, CRM, and backend systems\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Help customers troubleshoot issues related to conversation behavior, routing, and experience design\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;u\u0026gt;Collaboration \u0026amp;amp; Feedback Loop\u0026amp;nbsp;\u0026lt;/u\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Collaborate closely with Support, Product, Engineering, and Professional Services to resolve customer issues\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify\u0026amp;nbsp;recurring themes, gaps, or improvement opportunities and feed insights back to internal teams\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contribute to internal documentation, enablement materials, and best-practice guides for CSMs\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;u\u0026gt;Scale \u0026amp;amp; Efficiency\u0026amp;nbsp;\u0026lt;/u\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Help standardize technical guidance across the customer base\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Enable CSMs to handle more technical conversations independently over time\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Improve internal processes and documentation to support a growing enterprise customer footprint\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Have you got what it takes?\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;3–5 years of experience in conversational AI, virtual agents, or intelligent automation\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in a customer-facing technical role (Customer Success, Solution Consulting, Technical Support, or Professional Services)\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience supporting enterprise customers in a one-to-many or scaled model\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;u\u0026gt;Technical Expertise\u0026amp;nbsp;\u0026lt;/u\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Strong understanding of conversational AI fundamentals, including:\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;NLU concepts (intents, entities, training data, evaluation)\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Generative AI and LLM-based conversational systems\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Agentic AI and multi-step orchestration patterns\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Solid understanding of contact center operations and customer service workflows\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to analyze conversational behavior and explain technical concepts to non-technical stakeholders\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;u\u0026gt;Personal Attributes\u0026amp;nbsp;\u0026lt;/u\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Structured, organized, and comfortable juggling multiple customers and priorities\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Clear communicator with a pragmatic, solution-oriented mindset\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Curious and eager to stay current with advancements in conversational and generative AI\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong sense\u0026amp;nbsp;of ownership and customer focus\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;You will have an advantage if you also have:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Hands-on experience with enterprise conversational AI platforms\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with\u0026amp;nbsp;Cognigy\u0026amp;nbsp;or\u0026amp;nbsp;similar products\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working with voice automation and\u0026amp;nbsp;CCaaS\u0026amp;nbsp;integrations\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About \u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;Cognigy\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;NiCE Cognigy delivers AI that works—fast, human, and enterprise-ready. As the leading AI-first CX platform built for real-world scale, we combine Generative and Conversational AI through orchestration, tools, and enterprise systems to power Agentic AI. Backed by global CX leader NiCE, we empower brands with AI Agents that redefine customer experiences and achieve measurable ROI—instantly, across every channel and in 100+ languages.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Requisition ID: \u0026lt;/strong\u0026gt;10131\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;Reporting into: \u0026lt;/strong\u0026gt;Team Lead, CSM\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;Role Type: \u0026lt;/strong\u0026gt;Individual Contributor\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;strong\u0026gt;About NiCE \u0026lt;/strong\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4053783101,"name":"CX - Agentic Experience Automation","child_ids":[],"parent_id":4058412101}],"offices":[{"id":4005168101,"name":"USA - Remote","location":"USA - Remote","child_ids":[],"parent_id":4005091101}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://boards.eu.greenhouse.io/nice/jobs/4856311101?gh_jid=4856311101","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4463610101,"location":{"name":"USA - Remote"},"metadata":[{"id":4778158101,"name":"Job Type","value":"Regular","value_type":"single_select"},{"id":4787631101,"name":"Hiring Manager","value":{"name":"Shanna Chauvin","email":"shanna.chauvin@nice.com","user_id":4488621101,"employee_id":"197311"},"value_type":"user"},{"id":4614529101,"name":"Category","value":"BUSINESS \u0026 SALES OPERATIONS","value_type":"short_text"},{"id":4614545101,"name":"Job String","value":"Business \u0026 Sales Operations.Business Operations.Business Operations Manager","value_type":"short_text"},{"id":4787135101,"name":"(HRBP) Critical Role","value":"Not Applicable","value_type":"single_select"},{"id":4952164101,"name":"(HRBP) Acquisition Job","value":"Cognigy / Agentic AI","value_type":"single_select"},{"id":7821998101,"name":"TA Director Only – Campaign","value":null,"value_type":"yes_no"}],"id":4856311101,"updated_at":"2026-08-29T11:49:51-04:00","requisition_id":"10790","title":"Technical Enablement Manager","company_name":"NICE","first_published":"2026-05-19T09:14:20-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;So, what’s the role all about?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a Technical Enablement Manager, you’ll help ensure Cognigy’s partners are technically capable of building, demoing, and delivering high-quality AI Agents on the Cognigy platform. This role is focused on hands-on technical enablement. You’ll work closely with partner engineers, sales engineers, and internal teams to turn product knowledge into real-world solutions.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You’ll be a go-to technical resource for partners, helping them move from basic understanding to confident execution across sales cycles and customer implementations.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;How will you make an impact? \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Enabling partners to design, build, and deliver AI Agents using the Cognigy platform\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Supporting partner onboarding and ongoing technical readiness through structured enablement and certification paths\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Delivering technical enablement sessions, workshops, and hands-on labs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Assisting partners with JavaScript development, debugging, and flow-based logic\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Supporting API usage and integrations as part of AI Agent implementations\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Helping partners work effectively with context variables and conversation logic in Cognigy\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Advising on webchat embedding and xApps using HTML, CSS, and JavaScript\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Supporting partners during demos, proofs of concept, and key partner-led opportunities\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborating with Sales Engineering, Product, and Professional Services to align on technical standards and best practices\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Translating product updates and new features into clear, partner-ready technical guidance\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Have you got what it takes? \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Strong JavaScript coding and debugging skills, with the ability to support and unblock others\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working with APIs and integrations in real-world implementations\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Practical experience using context variables and conversation logic within Cognigy\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Working knowledge of HTML, CSS, and JavaScript, particularly for webchat embedding and xApps\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A general developer mindset, with comfort solving problems through flow logic and/or code\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in a technical, customer-facing role such as Sales Engineering, Pre-Sales, Solution Consulting, or Technical Consulting\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to clearly explain technical concepts to both technical and non-technical audiences\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong collaboration and communication skills across sales, product, and delivery teams\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Enablement-focused qualities:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;A genuine passion for enablement and helping partners succeed independently\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Enjoyment in teaching, coaching, and guiding others from basic understanding to confident execution\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfort delivering technical enablement sessions, workshops, and hands-on labs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to turn complex product capabilities into clear, practical guidance partners can apply immediately\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A proactive, problem-solving attitude with a strong sense of ownership when supporting partner success\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What’s in it for you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About \u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;Cognigy\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;NiCE Cognigy delivers AI that works—fast, human, and enterprise-ready. As the leading AI-first CX platform built for real-world scale, we combine Generative and Conversational AI through orchestration, tools, and enterprise systems to power Agentic AI. Backed by global CX leader NiCE, we empower brands with AI Agents that redefine customer experiences and achieve measurable ROI—instantly, across every channel and in 100+ languages.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;strong\u0026gt;About NiCE \u0026lt;/strong\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4012308101,"name":"GCO - Global Marketing","child_ids":[4022171101],"parent_id":4012244101}],"offices":[{"id":4005168101,"name":"USA - Remote","location":"USA - Remote","child_ids":[],"parent_id":4005091101}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://boards.eu.greenhouse.io/nice/jobs/4999643101?gh_jid=4999643101","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4532686101,"location":{"name":"United Kingdom - Southampton"},"metadata":[{"id":4778158101,"name":"Job Type","value":"Regular","value_type":"single_select"},{"id":4787631101,"name":"Hiring Manager","value":{"name":"Paul Luckhurst","email":"paul.luckhurst@nice.com","user_id":4113419101,"employee_id":"5185"},"value_type":"user"},{"id":4614529101,"name":"Category","value":"R\u0026D","value_type":"short_text"},{"id":4614545101,"name":"Job String","value":"Product Management.Product Management.PO","value_type":"short_text"},{"id":4787135101,"name":"(HRBP) Critical Role","value":"Not Applicable","value_type":"single_select"},{"id":4952164101,"name":"(HRBP) Acquisition Job","value":"Not Applicable","value_type":"single_select"},{"id":7821998101,"name":"TA Director Only – Campaign","value":null,"value_type":"yes_no"}],"id":4999643101,"updated_at":"2026-10-13T06:08:24-04:00","requisition_id":"11829","title":"Technical Product Owner","company_name":"NICE","first_published":"2026-10-13T06:06:03-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Position: Technical Product Owner\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location: Hedge End, Hampshire\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;So, what’s the role all about?\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;Here at NiCE Public Safety, we develop state of the art solutions for the Public Safety market, bringing together voice, video and screen recording, playback and analysis for Security customers worldwide.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are currently expanding our development team to allow us to continue to develop an exciting product that enables Police forces worldwide to keep up with the increasing demands of managing growing amounts of digital evidence.\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;How will you make an impact?\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;You own the Product Plan, driven from the Product roadmap, created by the Product Managers\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;You create a prioritised backlog based on High Level product requirements\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;You work closely with NICE Architects and Product Managers to clearly describe business goals and customer requirements into product backlog items\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Assess and review technical documentation and ensure the development team create appropriate levels of product documentation\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;You support the Product Manager in development of user scenarios for technical users\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;You work closely with R\u0026amp;amp;D to:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Explain the motivation and the customer needs behind a new requirement\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Own and Groom (create and explain) the User stories\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Be there daily for the team for any questions \u0026amp;amp; feedback\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Understand and prioritise technical requirements\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;You are:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Somebody who’s comfortable getting into a detailed technical discussion with our team of software developers\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Happy to work on back-end solutions (e.g. software running as Windows Services)\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;You provide support to Customer Support, Professional Services, Technical Pre-sales teams and Training where required\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;Have you got what it takes?\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Bachelor’s degree in a technical discipline/STEM subject, preferably Computer Science or Engineering, MBA\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Ability to multitask and prioritise work\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Ability to understand technical solutions, experience of software development\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Ability to understand the big picture and translate it to detailed needs\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Experience working in an Agile delivery methodology organisation\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Communicating effectively at all levels, from executive management to individual contributor\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Excellent English verbal and writing communication skills\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Fast learner with ability to educate her/himself on relevant technologies e.g. Azure / Cloud-based services\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Ability to remain focused and calm under pressure\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Great interpersonal skills\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;You will have an advantage if you also have:\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;A growing knowledge of AI tools, technologies and processes\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Ability to work successfully with clients and business partners directly\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Experience of working with Azure technologies\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;An appreciation of Next Generation (NG) emergency services\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Experience in writing Technical Systems/Solutions Documentation\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Experience of systems software\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Breaking down complex market requirements into secure, scalable, and resilient system designs (this will come from candidates with a Systems/Architect background)\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;What’s in it for you?\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;Learn more about the Benefits at NICE\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join an ever-growing, market-disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;Enjoy NICE-FLEX!\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;#LI-Hybrid\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Requisition ID: 11829\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Role Type: \u0026lt;/strong\u0026gt;Individual Contributor\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;strong\u0026gt;About NiCE \u0026lt;/strong\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4012316101,"name":"VM, Public Safety","child_ids":[],"parent_id":4012246101}],"offices":[{"id":4005084101,"name":"United Kingdom - Southampton","location":"United Kingdom - Southampton","child_ids":[],"parent_id":4005102101}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://boards.eu.greenhouse.io/nice/jobs/5010311101?gh_jid=5010311101","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4539399101,"location":{"name":"USA - Hoboken, NJ"},"metadata":[{"id":4778158101,"name":"Job Type","value":"Regular","value_type":"single_select"},{"id":4787631101,"name":"Hiring Manager","value":{"name":"Moran Laniado","email":"moran.laniado@niceactimize.com","user_id":4112726101,"employee_id":"155335"},"value_type":"user"},{"id":4614529101,"name":"Category","value":"HR","value_type":"short_text"},{"id":4614545101,"name":"Job String","value":"HR.HR Business Partner.HR Business Partner","value_type":"short_text"},{"id":4787135101,"name":"(HRBP) Critical Role","value":"Not Applicable","value_type":"single_select"},{"id":4952164101,"name":"(HRBP) Acquisition Job","value":"Not Applicable","value_type":"single_select"},{"id":7821998101,"name":"TA Director Only – Campaign","value":null,"value_type":"yes_no"}],"id":5010311101,"updated_at":"2026-10-22T14:06:49-04:00","requisition_id":"11902","title":"Temp HRBP","company_name":"NICE","first_published":"2026-10-22T14:06:49-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;So, what\u0026#39;s the role about?\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The HR Business Partner at NiCE will support the Corporate Services and Vertical Markets organizations to develop and implement HR plans and solutions that advance strategic business initiatives and deliver results.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The HR Business Partner will act as a change agent, leading organizational change and supporting key HR initiatives, including succession planning, policy review and implementation, and management training and development.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;How will you make an impact?\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;1\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;1\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Serve as a \u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;trusted advisor\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt; to the leadership team, influencing strategic decisions and organizational priorities.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;1\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;2\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Provide \u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;executive coaching\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt; and leadership development to strengthen management capabilities.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;1\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;3\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Championing a \u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;positive employee experience\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;, fostering a culture of engagement, inclusion, and high performance.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; 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data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;1\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;5\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Lead \u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;organizational design and change management\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt; initiatives, identifying risks and implementing mitigation strategies.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;1\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;6\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Drive and support key HR initiatives including \u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;talent assessment, succession planning, compensation planning\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt; (equity, bonus, merit), and \u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;leadership development\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;1\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;7\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Execute annual HR processes such as \u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;performance management, talent reviews, and reward \u0026amp;amp; recognition programs\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;1\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;8\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Collaborate with COEs and regional HR teams to ensure seamless delivery of HR programs and services.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;1\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;9\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Leverage \u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;data and analytics\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt; to identify trends, diagnose issues, and recommend solutions that drive business performance.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;1\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;10\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Monitor organizational health through metrics such as performance, engagement, attrition, and diversity.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Have you got what it takes?\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;2\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;1\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Minimum \u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;6 years of experience\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt; in an HR Business Partner role, preferably within a \u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;technology-driven and/or global organization\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt; supporting Sales functions.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;2\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;2\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Proven ability to build \u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;strong, trusted relationships\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt; across all levels of the organization.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;2\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;3\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Demonstrated success in \u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;leading strategic HR initiatives\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt; and influencing senior stakeholders.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;2\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;4\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Strong \u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;business acumen\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt; and ability to translate strategy into actionable HR plans.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;2\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;5\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Excellent \u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;project management\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;, communication, and interpersonal skills.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;2\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;6\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;High degree of \u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;self-sufficiency, adaptability, and confidence\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;2\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;7\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Experience working in \u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;complex, matrixed, and global environments\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt; is highly desirable.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Why Join Us?\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;At NiCE, you’ll be part of a \u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;fast-paced, innovative, and collaborative\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt; environment where your contributions make a real impact. As a market leader, we offer continuous learning, career growth opportunities, and the chance to work with the best minds in the industry.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Enjoy NiCE-FLEX\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;strong\u0026gt;About NiCE \u0026lt;/strong\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4012240101,"name":"Corporate HR, Management","child_ids":[4012266101,4024056101,4015646101,4012251101,4012268101,4012303101,4012269101,4015645101,4012277101,4060232101,4018593101,4018594101],"parent_id":null}],"offices":[{"id":4005059101,"name":"USA - Hoboken, NJ","location":"USA - Hoboken, NJ","child_ids":[],"parent_id":4005091101}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://boards.eu.greenhouse.io/nice/jobs/4907314101?gh_jid=4907314101","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4491515101,"location":{"name":"United Kingdom - London"},"metadata":[{"id":4778158101,"name":"Job Type","value":"Regular","value_type":"single_select"},{"id":4787631101,"name":"Hiring Manager","value":{"name":"Andy Hudson","email":"andy.hudson@niceincontact.com","user_id":4107766101,"employee_id":"151089"},"value_type":"user"},{"id":4614529101,"name":"Category","value":"R\u0026D","value_type":"short_text"},{"id":4614545101,"name":"Job String","value":"R\u0026D.Software Engineering.Software Engineer","value_type":"short_text"},{"id":4787135101,"name":"(HRBP) Critical Role","value":"Not Applicable","value_type":"single_select"},{"id":4952164101,"name":"(HRBP) Acquisition Job","value":"Cognigy","value_type":"single_select"},{"id":7821998101,"name":"TA Director Only – Campaign","value":null,"value_type":"yes_no"}],"id":4907314101,"updated_at":"2026-10-21T07:10:01-04:00","requisition_id":"11301","title":"UI Engineer (1 year Fixed Term Contract)","company_name":"NICE","first_published":"2026-06-25T06:02:59-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;UI Engineer – UK, Hybrid Role\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;1 year Fixed Term Contract (Maternity Cover)\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;So, what’s the role all about?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We’re looking for a UI Engineer who is a strong engineer today and excited about becoming an even better one by thoughtfully using AI as part of their craft.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This is not a research role and not an “AI specialist” position. It is a modern UI engineering role for someone who wants to work with AI, not around it – bringing AI tools and practices into the everyday flow of frontend development, and helping the wider team do the same.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What will you be doing?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Working on the Proactive AI Agent product as part of a cross‑functional engineering team, reporting into the Engineering Manager, you will:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Design, build, test and maintain high quality Angular-based frontend applications using modern engineering practices.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Use AI tools to accelerate development, improve code quality, explore solutions and reduce toil, while applying strong engineering judgement.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate closely with product, architecture and other engineers to deliver customer value.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with software architects to ensure web application architecture is best-of-breed and extensible to support rapid development.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deliver secure, maintainable, well‑tested code that meets internal guidelines and industry best practice.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Participate in code reviews, both giving and receiving thoughtful feedback.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Help evolve team practices, especially how AI is used responsibly and effectively in day‑to‑day engineering.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Document decisions, designs and learnings clearly.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;How will you make an impact?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;You will deliver polished, high-quality frontend features, not just code.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You will raise team capability by sharing better ways of working using AI‑assisted approaches.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You will help reduce friction in delivery by using AI to automate, simplify, or improve frontend development workflows.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Using agentic workflows to automate routine development tasks while focusing your expertise on high-quality UI and complex component logic.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Critically evaluate AI-generated code for logical errors, accessibility issues, and performance.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You will bring curiosity and pragmatism when exploring new tools or techniques.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Help evolve the team by sharing AI tips, and mentoring others on how to integrate AI tools responsibly into their daily workflows.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Have you got what it takes?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Core UI engineering skills\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;At least 5+ years of software engineering experience, with a strong frontend specialism.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;At least 4+ years of experience with Angular (2nd generation+) in production applications.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with Angular 16+ features, e.g. standalone components, new control flow, signals.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Practical experience with React; comfortable building and maintaining React components in a production codebase alongside Angular.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent knowledge of TypeScript, JavaScript, HTML5 and CSS3.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working with RESTful APIs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience unit testing with Jasmine + Karma or Jest. Proficient in writing testable and reusable code and developing scalable applications.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with CSS pre-processors (SASS).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with version control, CI/CD pipelines and modern development workflows.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A good understanding of testing, security and software quality fundamentals.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;AI‑era mindset (this matters)\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Actively uses AI tools (e.g. coding assistants, chat‑based models, analysis tools) as part of development work.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Curious about how AI can improve developer productivity, quality, and learning – not just speed.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfortable validating, correcting and refining AI‑generated outputs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experiments with new tools or workflows and reflects on what works and what doesn’t.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Can explain why a solution is correct, even if AI helped produce it.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;NiCE to have, but not essential\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;State management experience using NgRx/Redux.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with observables using RxJS.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with front-end hosting models.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;E2E testing using the Playwright test framework.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with Storybook.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working in an Agile Scrum environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working in a controlled environment where data security is paramount.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with data security standards such as ISO27001, SOC2, HIPAA and GDPR.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working with SaaS.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What’s in it for you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Enjoy NiCE-FLEX!\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Requisition ID: \u0026lt;/strong\u0026gt;11301\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Reporting into: \u0026lt;/strong\u0026gt;Manager, Engineering\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Role Type: \u0026lt;/strong\u0026gt;Individual Contributor.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;#LI-Hybrid\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;strong\u0026gt;About NiCE \u0026lt;/strong\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4085759101,"name":"Test_CX - Agentic - R\u0026D, Engineering","child_ids":[],"parent_id":4058412101}],"offices":[{"id":4005082101,"name":"United Kingdom - London","location":"United Kingdom - London","child_ids":[],"parent_id":4005102101}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null}],"meta":{"total":179}}