{"jobs":[{"absolute_url":"https://boards.eu.greenhouse.io/nice/jobs/4845780101?gh_jid=4845780101","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4459816101,"location":{"name":"USA - Remote"},"metadata":[{"id":4778158101,"name":"Job Type","value":"Regular","value_type":"single_select"},{"id":4787631101,"name":"Hiring Manager","value":{"name":"Christopher Wooten","email":"christopher.wooten@nice.com","user_id":4108835101,"employee_id":"10767"},"value_type":"user"},{"id":4614529101,"name":"Category","value":"SALES","value_type":"short_text"},{"id":4614545101,"name":"Job String","value":"Sales.Account Executive.Account Executive","value_type":"short_text"},{"id":4787135101,"name":"(HRBP) Critical Role","value":"QCR","value_type":"single_select"},{"id":4952164101,"name":"(HRBP) Acquisition Job","value":"Not Applicable","value_type":"single_select"},{"id":7821998101,"name":"TA Director Only – Campaign","value":null,"value_type":"yes_no"}],"id":4845780101,"updated_at":"2026-08-28T02:17:11-04:00","requisition_id":"10669","title":"Account Executive","company_name":"NICE","first_published":"2026-04-20T14:24:34-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p style=\u0026quot;margin: 0in; font-family: Calibri; font-size: 16.0pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: bold;\u0026quot;\u0026gt;Account Executive – Public Safety / 911\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p style=\u0026quot;margin: 0in; font-family: Calibri; font-size: 11.0pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: bold;\u0026quot;\u0026gt;Territory:\u0026lt;/span\u0026gt; Western US, Colorado, Missouri, Washington, Utah, Minnesota\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p style=\u0026quot;margin: 0in; font-family: Calibri; font-size: 11.0pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: bold;\u0026quot;\u0026gt;Travel:\u0026lt;/span\u0026gt; ~50%\u0026lt;/p\u0026gt;\n\u0026lt;p style=\u0026quot;margin: 0in; font-family: Calibri; font-size: 11.0pt;\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p style=\u0026quot;margin: 0in; font-family: Calibri; font-size: 11.0pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: bold;\u0026quot;\u0026gt;So, what’s the role all about?\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p style=\u0026quot;margin: 0in; font-family: Calibri; font-size: 11.0pt;\u0026quot;\u0026gt;This role is responsible for driving net-new business, pipeline growth, and revenue within 911 Emergency Communications Centers and broader Public Safety agencies across a seven-state territory. The Account Executive will own the full sales cycle while acting as a trusted, consultative partner—positioning NiCE’s Public Safety solution portfolio through direct selling, partner collaboration, and solution expertise.\u0026lt;/p\u0026gt;\n\u0026lt;p style=\u0026quot;margin: 0in; font-family: Calibri; font-size: 11.0pt;\u0026quot;\u0026gt;Success in this role requires balancing \u0026lt;span style=\u0026quot;font-weight: bold;\u0026quot;\u0026gt;high-activity territory execution\u0026lt;/span\u0026gt; with \u0026lt;span style=\u0026quot;font-weight: bold;\u0026quot;\u0026gt;deep understanding of Public Safety workflows\u0026lt;/span\u0026gt;, including 911 and Criminal Justice digital evidence processes, to win complex public-sector opportunities.\u0026lt;/p\u0026gt;\n\u0026lt;p style=\u0026quot;margin: 0in; font-family: Calibri; font-size: 11.0pt;\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p style=\u0026quot;margin: 0in; font-family: Calibri; font-size: 14.0pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: bold;\u0026quot;\u0026gt;Key Responsibilities\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p style=\u0026quot;margin: 0in; font-family: Calibri; font-size: 12.0pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: bold;\u0026quot;\u0026gt;Sales \u0026amp;amp; Territory Execution\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul style=\u0026quot;margin-top: 0in; margin-bottom: 0in;\u0026quot; type=\u0026quot;disc\u0026quot;\u0026gt;\n\u0026lt;li style=\u0026quot;margin-top: 0; margin-bottom: 0; vertical-align: middle;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: Calibri; font-size: 11.0pt;\u0026quot;\u0026gt;Build and execute a strategic territory plan to drive meeting creation, pipeline growth, and revenue.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;margin-top: 0; margin-bottom: 0; vertical-align: middle;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: Calibri; font-size: 11.0pt;\u0026quot;\u0026gt;Conduct consistent outbound prospecting and account-based outreach to generate first meetings and new opportunities.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;margin-top: 0; margin-bottom: 0; vertical-align: middle;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: Calibri; font-size: 11.0pt;\u0026quot;\u0026gt;Manage the full sales cycle, including discovery, solution positioning, procurement navigation, and deal close.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;margin-top: 0; margin-bottom: 0; vertical-align: middle;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: Calibri; font-size: 11.0pt;\u0026quot;\u0026gt;Deliver accurate weekly reporting on activity, pipeline creation, and forecasting.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;margin-top: 0; margin-bottom: 0; vertical-align: middle;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: Calibri; font-size: 11.0pt;\u0026quot;\u0026gt;Achieve quarterly and annual pipeline and revenue targets.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p style=\u0026quot;margin: 0in; font-family: Calibri; font-size: 12.0pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: bold;\u0026quot;\u0026gt;Public Safety \u0026amp;amp; Customer Engagement\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul style=\u0026quot;margin-top: 0in; margin-bottom: 0in;\u0026quot; type=\u0026quot;disc\u0026quot;\u0026gt;\n\u0026lt;li style=\u0026quot;margin-top: 0; margin-bottom: 0; vertical-align: middle;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: Calibri; font-size: 11.0pt;\u0026quot;\u0026gt;Develop strong relationships with 911 directors, supervisors, procurement teams, IT leadership, and executive stakeholders.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;margin-top: 0; margin-bottom: 0; vertical-align: middle;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: Calibri; font-size: 11.0pt;\u0026quot;\u0026gt;Interview and engage multiple user groups within Public Safety agencies to understand operational workflows and challenges.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;margin-top: 0; margin-bottom: 0; vertical-align: middle;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: Calibri; font-size: 11.0pt;\u0026quot;\u0026gt;Maintain and grow existing customer relationships to maximize long-term revenue and generate referral opportunities.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;margin-top: 0; margin-bottom: 0; vertical-align: middle;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: Calibri; font-size: 11.0pt;\u0026quot;\u0026gt;Operate with a mission-driven mindset focused on improving staff well-being and operational performance within 911 centers.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p style=\u0026quot;margin: 0in; font-family: Calibri; font-size: 12.0pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: bold;\u0026quot;\u0026gt;Solution \u0026amp;amp; Technical Collaboration\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul style=\u0026quot;margin-top: 0in; margin-bottom: 0in;\u0026quot; type=\u0026quot;disc\u0026quot;\u0026gt;\n\u0026lt;li style=\u0026quot;margin-top: 0; margin-bottom: 0; vertical-align: middle;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: Calibri; font-size: 11.0pt;\u0026quot;\u0026gt;Act as a solution expert, demonstrating NiCE capabilities and articulating differentiated value versus competitors.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;margin-top: 0; margin-bottom: 0; vertical-align: middle;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: Calibri; font-size: 11.0pt;\u0026quot;\u0026gt;Conduct needs assessments and solution alignment in collaboration with Presales/Solutions Engineering.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;margin-top: 0; margin-bottom: 0; vertical-align: middle;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: Calibri; font-size: 11.0pt;\u0026quot;\u0026gt;Support technical responses to RFPs, RFIs, and bids, including development of Scopes of Work (SOWs).\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;margin-top: 0; margin-bottom: 0; vertical-align: middle;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: Calibri; font-size: 11.0pt;\u0026quot;\u0026gt;Collect customer feedback on solution requirements and interface with Product Management on market needs and trends.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;margin-top: 0; margin-bottom: 0; vertical-align: middle;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: Calibri; font-size: 11.0pt;\u0026quot;\u0026gt;Develop and deliver compelling presentations to end users, partners, consultants, and executive decision-makers.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p style=\u0026quot;margin: 0in; font-family: Calibri; font-size: 12.0pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: bold;\u0026quot;\u0026gt;Partner \u0026amp;amp; Internal Collaboration\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul style=\u0026quot;margin-top: 0in; margin-bottom: 0in;\u0026quot; type=\u0026quot;disc\u0026quot;\u0026gt;\n\u0026lt;li style=\u0026quot;margin-top: 0; margin-bottom: 0; vertical-align: middle;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: Calibri; font-size: 11.0pt;\u0026quot;\u0026gt;Manage and co-sell with reseller and channel partners to expand territory coverage and accelerate opportunities.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;margin-top: 0; margin-bottom: 0; vertical-align: middle;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: Calibri; font-size: 11.0pt;\u0026quot;\u0026gt;Collaborate cross-functionally with Marketing, Product Management, Business Development, Project Management, Legal, Professional Services, and Customer Support.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;margin-top: 0; margin-bottom: 0; vertical-align: middle;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: Calibri; font-size: 11.0pt;\u0026quot;\u0026gt;Participate in marketing campaigns, demos, and demand-generation initiatives.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p style=\u0026quot;margin: 0in; font-family: Calibri; font-size: 11.0pt;\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p style=\u0026quot;margin: 0in; font-family: Calibri; font-size: 12.0pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: bold;\u0026quot;\u0026gt;Required Experience \u0026amp;amp; Skills\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul style=\u0026quot;margin-top: 0in; margin-bottom: 0in;\u0026quot; type=\u0026quot;disc\u0026quot;\u0026gt;\n\u0026lt;li style=\u0026quot;margin-top: 0; margin-bottom: 0; vertical-align: middle;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: Calibri; font-size: 11.0pt;\u0026quot;\u0026gt;3–5+ years of technology sales and/or sales engineering experience within Public Safety, 911/PSAP, or Government sectors.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;margin-top: 0; margin-bottom: 0; vertical-align: middle;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: Calibri; font-size: 11.0pt;\u0026quot;\u0026gt;Strong understanding of Public Safety and Criminal Justice workflows, including digital evidence processes.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;margin-top: 0; margin-bottom: 0; vertical-align: middle;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: Calibri; font-size: 11.0pt;\u0026quot;\u0026gt;Proven success generating pipeline and closing deals in complex public-sector procurement environments.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;margin-top: 0; margin-bottom: 0; vertical-align: middle;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: Calibri; font-size: 11.0pt;\u0026quot;\u0026gt;Experience working with government purchasing personnel, RFPs, bids, and state/federal contracts.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;margin-top: 0; margin-bottom: 0; vertical-align: middle;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: Calibri; font-size: 11.0pt;\u0026quot;\u0026gt;Consultative selling approach with strong discovery, demonstration, and presentation skills.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;margin-top: 0; margin-bottom: 0; vertical-align: middle;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: Calibri; font-size: 11.0pt;\u0026quot;\u0026gt;High-activity, disciplined sales execution with exceptional work ethic.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;margin-top: 0; margin-bottom: 0; vertical-align: middle;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: Calibri; font-size: 11.0pt;\u0026quot;\u0026gt;Strong communication, technical aptitude, and creative problem-solving skills.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;margin-top: 0; margin-bottom: 0; vertical-align: middle;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: Calibri; font-size: 11.0pt;\u0026quot;\u0026gt;Ability to influence senior decision-makers and build trust across multiple stakeholder groups.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p style=\u0026quot;margin: 0in; font-family: Calibri; font-size: 12.0pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: bold;\u0026quot;\u0026gt;Education\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul style=\u0026quot;margin-top: 0in; margin-bottom: 0in;\u0026quot; type=\u0026quot;disc\u0026quot;\u0026gt;\n\u0026lt;li style=\u0026quot;margin-top: 0; margin-bottom: 0; vertical-align: middle;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: Calibri; font-size: 11.0pt;\u0026quot;\u0026gt;BA/BS in Computer Science, Information Systems, or a related field (or equivalent experience).\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p style=\u0026quot;margin: 0in; font-family: Calibri; font-size: 14.0pt;\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p style=\u0026quot;margin: 0in; font-family: Calibri; font-size: 14.0pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: bold;\u0026quot;\u0026gt;Success Measures\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul style=\u0026quot;margin-top: 0in; margin-bottom: 0in;\u0026quot; type=\u0026quot;disc\u0026quot;\u0026gt;\n\u0026lt;li style=\u0026quot;margin-top: 0; margin-bottom: 0; vertical-align: middle;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: Calibri; font-size: 11.0pt;\u0026quot;\u0026gt;Weekly meeting creation and pipeline growth targets consistently achieved.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;margin-top: 0; margin-bottom: 0; vertical-align: middle;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: Calibri; font-size: 11.0pt;\u0026quot;\u0026gt;Healthy, forecastable pipeline aligned to quarterly revenue goals.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;margin-top: 0; margin-bottom: 0; vertical-align: middle;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: Calibri; font-size: 11.0pt;\u0026quot;\u0026gt;Successful execution of co-selling motions with partners.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;margin-top: 0; margin-bottom: 0; vertical-align: middle;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: Calibri; font-size: 11.0pt;\u0026quot;\u0026gt;Positive feedback from customers, partners, and internal cross-functional teams.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h4 style=\u0026quot;margin: 0in; font-family: Calibri; font-size: 18.0pt;\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/h4\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;strong\u0026gt;About NiCE \u0026lt;/strong\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4012316101,"name":"VM - Public Safety","child_ids":[],"parent_id":4012246101}],"offices":[{"id":4005168101,"name":"USA - Remote","location":"USA - Remote","child_ids":[],"parent_id":4005091101}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://boards.eu.greenhouse.io/nice/jobs/4768559101?gh_jid=4768559101","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4423400101,"location":{"name":"Sweden - Remote"},"metadata":[{"id":4778158101,"name":"Job Type","value":"Regular","value_type":"single_select"},{"id":4787631101,"name":"Hiring Manager","value":{"name":"Johan Lindefors","email":"johan.lindefors@nice.com","user_id":4570817101,"employee_id":"199523"},"value_type":"user"},{"id":4614529101,"name":"Category","value":"SALES","value_type":"short_text"},{"id":4614545101,"name":"Job String","value":"Sales.Account Executive.Account Executive","value_type":"short_text"},{"id":4787135101,"name":"(HRBP) Critical Role","value":"QCR","value_type":"single_select"},{"id":4952164101,"name":"(HRBP) Acquisition Job","value":"Cognigy","value_type":"single_select"},{"id":7821998101,"name":"TA Director Only – Campaign","value":false,"value_type":"yes_no"}],"id":4768559101,"updated_at":"2026-09-03T12:39:39-04:00","requisition_id":"9831","title":"Account Executive","company_name":"NICE","first_published":"2026-01-31T03:34:31-05:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;So, What\u0026#39;s the role all about?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We\u0026#39;re looking for an experienced Enterprise Account Executive to join our expanding Nordics Sales team and help us revolutionize the industry. In this role, you\u0026#39;ll collaborate with potential customers to learn about their needs and objectives, and determine how Cognigy can assist them.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;How will you make an impact?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Acquiring new enterprise companies from all industries within the Nordic region\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Building and maintaining an effective pipeline by self-directed prospecting, as well as working with internal, Business Development Representative resources\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Developing, maintaining and reviewing territory plans that outline how you will meet business goals\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Running full sales cycles from account planning \u0026amp;amp; targeted prospecting through discovery/qualification, contract negotiation \u0026amp;amp; close\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Taking a consultative, value-centric approach with senior executives to map value, develop effective business cases, build ROI models and drive Digital Transformation conversations\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Coordinating responses to RFPs/RFIs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Taking a collaborative approach to working closely with various team members including BDRs, Presales support, Marketing, Product, Finance and Leadership\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Representing Cognigy at trade fairs or events that are customary in the industry\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Preparing, presenting and conducting demos, presentations and customer meetings\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Using CRM effectively and consistently to track sales cycles/engagement\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Have you got what it takes?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;You are an experienced Enterprise Sales Executive with a proven track record of success in selling SaaS within the wider Contact Center or Conversational AI environment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You have a hunter mentality and are passionate about winning and being part of an exciting company in a hyper-growth phase\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You are confident navigating sales cycles with all management levels (particularly SVP/C-Level)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Organization and prioritizing are at the heart of everything you do and you are disciplined and function well in a remote environment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;What is a salesperson without professional communication skills, and a customer-centric, personable demeanor?!\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You can balance driving a sales cycle independently while leveraging internal resources\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You are comfortable leveraging a partner channel to support the sales process\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fluent in Swedish and English\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;What’s in it for you?\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335551550\u0026amp;quot;:6,\u0026amp;quot;335551620\u0026amp;quot;:6,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:240,\u0026amp;quot;335572083\u0026amp;quot;:0,\u0026amp;quot;335572084\u0026amp;quot;:0,\u0026amp;quot;335572085\u0026amp;quot;:4278190080,\u0026amp;quot;469789810\u0026amp;quot;:\u0026amp;quot;nil\u0026amp;quot;}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:259}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;\u0026lt;span data-ccp-parastyle=\u0026quot;Normal (Web)\u0026quot;\u0026gt;About \u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;\u0026lt;span data-ccp-parastyle=\u0026quot;Normal (Web)\u0026quot;\u0026gt;Cognigy\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:true,\u0026amp;quot;134233118\u0026amp;quot;:true,\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;\u0026lt;span data-ccp-parastyle=\u0026quot;Normal (Web)\u0026quot;\u0026gt;NiCE\u0026lt;/span\u0026gt; \u0026lt;span data-ccp-parastyle=\u0026quot;Normal (Web)\u0026quot;\u0026gt;Cognigy\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-parastyle=\u0026quot;Normal (Web)\u0026quot;\u0026gt; delivers AI that works—fast, human, and enterprise-ready. As the leading AI-first CX platform built for real-world scale, we combine Generative and Conversational AI through orchestration, tools, and enterprise systems to power Agentic AI. Backed by global CX leader \u0026lt;/span\u0026gt;\u0026lt;span data-ccp-parastyle=\u0026quot;Normal (Web)\u0026quot;\u0026gt;NiCE\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-parastyle=\u0026quot;Normal (Web)\u0026quot;\u0026gt;, we empower brands with AI Agents that redefine customer experiences and achieve measurable ROI—instantly, across every channel and in 100+ languages.\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:true,\u0026amp;quot;134233118\u0026amp;quot;:true,\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Requisition ID: 9831\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Reporting into:\u0026lt;/strong\u0026gt; VP, Sales\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Job type:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;Individual contributor.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;#LI-Remote\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;strong\u0026gt;About NiCE \u0026lt;/strong\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4053783101,"name":"CX - Agentic Experience Automation","child_ids":[],"parent_id":4058412101}],"offices":[{"id":4007963101,"name":"Sweden - Remote","location":"Sweden - Remote","child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://boards.eu.greenhouse.io/nice/jobs/4655715101?gh_jid=4655715101","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4369568101,"location":{"name":"USA - Remote"},"metadata":[{"id":4778158101,"name":"Job Type","value":"Pipeline","value_type":"single_select"},{"id":4787631101,"name":"Hiring Manager","value":{"name":"Jacob Zarkower","email":"jacob.zarkower@niceactimize.com","user_id":4110480101,"employee_id":"7157"},"value_type":"user"},{"id":4614529101,"name":"Category","value":"SALES","value_type":"short_text"},{"id":4614545101,"name":"Job String","value":null,"value_type":"short_text"},{"id":4787135101,"name":"(HRBP) Critical Role","value":"Not Applicable","value_type":"single_select"},{"id":4952164101,"name":"(HRBP) Acquisition Job","value":"Not Applicable","value_type":"single_select"},{"id":7821998101,"name":"TA Director Only – Campaign","value":null,"value_type":"yes_no"}],"id":4655715101,"updated_at":"2026-08-28T02:17:11-04:00","requisition_id":"8334","title":"Account Executive","company_name":"NICE","first_published":"2025-08-14T13:00:07-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;So, what’s the role all about?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Sales Executive will be responsible for establishing new strategic relationships while maintaining existing relationships and analyzing customer’s business situations to identify constraints and new opportunities due to technological advances. Drive NICE Actimize\u0026#39;s response to customers’ critical business problems; improve NICE Actimize’s position for current proposals while enhancing long-term relationships.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;How will you make an impact? \u0026lt;/strong\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Responsible for achieving annual sales quota and personally negotiating Enterprise-wide agreements.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Coordinate and lead all sales activities to achieve business goals.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensure the proposed sales and solutions capitalize on NICE Actimize strengths and can be implemented successfully.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Establishing new strategic relationships while maintaining existing relationships and analyzing customer’s business situations to identify constraints and new opportunities due to technological advances.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop and maintain high-level relations with ‘C’levels\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Create and maintain a high-level presence and a network of relationships to facilitate sales. Initiate, support, develop and monitor purchasing agreements between NICE Actimize and the customer.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Have you got what it takes? \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Minimum BS or BA degree, preferably in business, finance accounting, or computer science\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;3+ years’ experience selling\u0026amp;nbsp;Software solutions\u0026amp;nbsp;to the financial services industry.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;High profile salesperson with excellent communication and presentations skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven successful ability to sell $1M Enterprise software/business solutions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to develop relationships with the ‘C’ level business users to sell based on business value.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to interface with Sales Engineers and IT users to understand high-level technical requirements.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Global vision, creativity, and long-term planning ability required.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;You will have an advantage if you also have:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience selling Fraud, Anti-Money Laundering, or Brokerage Compliance Solutions a plus.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What’s in it for you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About NICE Actimize: \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;NICE Actimize is the largest and broadest provider of financial crime, risk, and compliance solutions for regional and global financial institutions, as well as government regulators. Consistently ranked as number one in the space, NICE Actimize experts apply innovative technology to protect institutions and safeguard consumers’ and investors’ assets by identifying financial crime, preventing fraud, and providing regulatory compliance.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;strong\u0026gt;About NiCE \u0026lt;/strong\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4012254101,"name":"Actimize - Sales","child_ids":[],"parent_id":4012238101}],"offices":[{"id":4005168101,"name":"USA - Remote","location":"USA - Remote","child_ids":[],"parent_id":4005091101}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://boards.eu.greenhouse.io/nice/jobs/4891091101?gh_jid=4891091101","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4484265101,"location":{"name":"USA - Remote"},"metadata":[{"id":4778158101,"name":"Job Type","value":"Regular","value_type":"single_select"},{"id":4787631101,"name":"Hiring Manager","value":{"name":"David Sanborn","email":"david.sanborn@niceactimize.com","user_id":4109168101,"employee_id":"117092"},"value_type":"user"},{"id":4614529101,"name":"Category","value":"SALES","value_type":"short_text"},{"id":4614545101,"name":"Job String","value":"Sales.Account Executive.Account Executive","value_type":"short_text"},{"id":4787135101,"name":"(HRBP) Critical Role","value":"QCR","value_type":"single_select"},{"id":4952164101,"name":"(HRBP) Acquisition Job","value":"Not Applicable","value_type":"single_select"},{"id":7821998101,"name":"TA Director Only – Campaign","value":false,"value_type":"yes_no"}],"id":4891091101,"updated_at":"2026-08-28T02:17:11-04:00","requisition_id":"11174","title":"Account Executive, Actimize","company_name":"NICE","first_published":"2026-06-11T10:24:27-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p class=\u0026quot;s5\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;s4\u0026quot;\u0026gt;So, what’s t\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;s4\u0026quot;\u0026gt;he\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;s4\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;Apple-converted-space\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;s4\u0026quot;\u0026gt;r\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;s4\u0026quot;\u0026gt;ole\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;s4\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;Apple-converted-space\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;s4\u0026quot;\u0026gt;all about?\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;s5\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;s4\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;s7\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;s6\u0026quot;\u0026gt;The\u0026lt;span class=\u0026quot;Apple-converted-space\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;s6\u0026quot;\u0026gt;Account Executive\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;s6\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;Apple-converted-space\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;will be responsible for establishing new strategic relationships while maintaining existing relationships and analyzing customer’s business situations to identify constraints and new opportunities due to technological advances.\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;s6\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;Apple-converted-space\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;s6\u0026quot;\u0026gt;Drive NiCE Actimize\u0026#39;s response to customers’ critical business problems; improve NiCE Actimize’s position for current proposals while enhancing long-term relationships.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;s7\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;s8\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;s7\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;s4\u0026quot;\u0026gt;How will y\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;s4\u0026quot;\u0026gt;ou make an impact\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;s4\u0026quot;\u0026gt;?\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;div class=\u0026quot;s10\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;s9\u0026quot;\u0026gt;•\u0026lt;span class=\u0026quot;Apple-converted-space\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;s6\u0026quot;\u0026gt;Responsible for achieving annual sales quota and personally negotiating Enterprise-wide\u0026lt;span class=\u0026quot;Apple-converted-space\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;s6\u0026quot;\u0026gt;agreements.\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;div class=\u0026quot;s10\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;s9\u0026quot;\u0026gt;•\u0026lt;span class=\u0026quot;Apple-converted-space\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;s6\u0026quot;\u0026gt;Coordinate and lead all sales activities to achieve business goals.\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;div class=\u0026quot;s10\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;s9\u0026quot;\u0026gt;•\u0026lt;span class=\u0026quot;Apple-converted-space\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;s6\u0026quot;\u0026gt;Ensure the proposed sales and solutions capitalize on NiCE Actimize strengths and can be implemented\u0026lt;span class=\u0026quot;Apple-converted-space\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;s6\u0026quot;\u0026gt;successfully.\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;div class=\u0026quot;s10\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;s9\u0026quot;\u0026gt;•\u0026lt;span class=\u0026quot;Apple-converted-space\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;s6\u0026quot;\u0026gt;E\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;s6\u0026quot;\u0026gt;stablishing new strategic relationships while maintaining existing relationships and analyzing customer’s business situations to identify constraints and new opportunities due to technological\u0026lt;span class=\u0026quot;Apple-converted-space\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;s6\u0026quot;\u0026gt;advances.\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;div class=\u0026quot;s10\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;s9\u0026quot;\u0026gt;•\u0026lt;span class=\u0026quot;Apple-converted-space\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;s6\u0026quot;\u0026gt;Develop and maintain high-level relations with ‘\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;s6\u0026quot;\u0026gt;C ’levels\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;div class=\u0026quot;s10\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;s9\u0026quot;\u0026gt;•\u0026lt;span class=\u0026quot;Apple-converted-space\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;s6\u0026quot;\u0026gt;Create and maintain a high-level presence and a network of relationships to facilitate sales. Initiate, support, develop\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;s6\u0026quot;\u0026gt;,\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;s6\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;Apple-converted-space\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;and monitor purchasing agreements between NiCE Actimize and the\u0026lt;span class=\u0026quot;Apple-converted-space\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;s6\u0026quot;\u0026gt;customer.\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;p class=\u0026quot;s11\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;s6\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;s12\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;s4\u0026quot;\u0026gt;Have you got\u0026lt;span class=\u0026quot;Apple-converted-space\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;s4\u0026quot;\u0026gt;what it takes\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;s4\u0026quot;\u0026gt;?\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;div class=\u0026quot;s10\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;s9\u0026quot;\u0026gt;•\u0026lt;span class=\u0026quot;Apple-converted-space\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;s6\u0026quot;\u0026gt;Minimum BS or BA degree, preferably in business, finance accounting, or computer science\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;div class=\u0026quot;s10\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;s9\u0026quot;\u0026gt;•\u0026lt;span class=\u0026quot;Apple-converted-space\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;s6\u0026quot;\u0026gt;3+ years’ experience selling\u0026amp;nbsp;Software solutions\u0026amp;nbsp;to the financial services industry.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;div class=\u0026quot;s10\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;s9\u0026quot;\u0026gt;•\u0026lt;span class=\u0026quot;Apple-converted-space\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;s6\u0026quot;\u0026gt;High-profile\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;s6\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;Apple-converted-space\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;s6\u0026quot;\u0026gt;salesperson\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;s6\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;Apple-converted-space\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;with excellent communication and\u0026lt;span class=\u0026quot;Apple-converted-space\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;s6\u0026quot;\u0026gt;presentation\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;s6\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;Apple-converted-space\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;skills\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;div class=\u0026quot;s10\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;s9\u0026quot;\u0026gt;•\u0026lt;span class=\u0026quot;Apple-converted-space\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;s6\u0026quot;\u0026gt;Proven successful ability to sell $1M Enterprise software/business\u0026lt;span class=\u0026quot;Apple-converted-space\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;s6\u0026quot;\u0026gt;solutions.\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;div class=\u0026quot;s10\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;s9\u0026quot;\u0026gt;•\u0026lt;span class=\u0026quot;Apple-converted-space\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;s6\u0026quot;\u0026gt;Ability to develop relationships with the ‘C’ level business users to sell based on business\u0026lt;span class=\u0026quot;Apple-converted-space\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;s6\u0026quot;\u0026gt;value.\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;div class=\u0026quot;s10\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;s9\u0026quot;\u0026gt;•\u0026lt;span class=\u0026quot;Apple-converted-space\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;s6\u0026quot;\u0026gt;Ability to interface with Sales Engineers and IT users to understand high-level technical\u0026lt;span class=\u0026quot;Apple-converted-space\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;s6\u0026quot;\u0026gt;requirements.\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;div class=\u0026quot;s10\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;s9\u0026quot;\u0026gt;•\u0026lt;span class=\u0026quot;Apple-converted-space\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;s6\u0026quot;\u0026gt;Global vision, creativity, and long-term planning ability required.\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;div class=\u0026quot;s10\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;s9\u0026quot;\u0026gt;•\u0026lt;span class=\u0026quot;Apple-converted-space\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;s4\u0026quot;\u0026gt;Experience selling\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;s4\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;Apple-converted-space\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;or general knowledge of\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;s4\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;Apple-converted-space\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;Anti-Money Laundering\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;s4\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;Apple-converted-space\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;is a MUST\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;p class=\u0026quot;s14\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;s13\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;s7\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;s15\u0026quot;\u0026gt;What’s in it for you?\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;s17\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;s16\u0026quot;\u0026gt;J\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;s16\u0026quot;\u0026gt;oin\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;s16\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;Apple-converted-space\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;a\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;s16\u0026quot;\u0026gt;n ever-growing,\u0026lt;span class=\u0026quot;Apple-converted-space\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;s16\u0026quot;\u0026gt;market-disrupting\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;s16\u0026quot;\u0026gt;,\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;s16\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;Apple-converted-space\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;global\u0026lt;span class=\u0026quot;Apple-converted-space\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;s16\u0026quot;\u0026gt;company\u0026lt;span class=\u0026quot;Apple-converted-space\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;s16\u0026quot;\u0026gt;where the teams\u0026lt;span class=\u0026quot;Apple-converted-space\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;s16\u0026quot;\u0026gt;–\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;s16\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;Apple-converted-space\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;comprised\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;s16\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;Apple-converted-space\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;s16\u0026quot;\u0026gt;of the best of the best\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;s16\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;Apple-converted-space\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;–\u0026lt;span class=\u0026quot;Apple-converted-space\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;s16\u0026quot;\u0026gt;work in a\u0026lt;span class=\u0026quot;Apple-converted-space\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;s16\u0026quot;\u0026gt;fast-paced,\u0026lt;span class=\u0026quot;Apple-converted-space\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;s16\u0026quot;\u0026gt;collaborative,\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;s16\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;Apple-converted-space\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;and creative environment!\u0026lt;span class=\u0026quot;Apple-converted-space\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;s16\u0026quot;\u0026gt;As the market leader, e\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;s16\u0026quot;\u0026gt;very day at NiCE is a\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;s16\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;Apple-converted-space\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;chance\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;s16\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;Apple-converted-space\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;to learn and grow\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;s16\u0026quot;\u0026gt;,\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;s16\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;Apple-converted-space\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;and\u0026lt;span class=\u0026quot;Apple-converted-space\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;s16\u0026quot;\u0026gt;there are\u0026lt;span class=\u0026quot;Apple-converted-space\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;s16\u0026quot;\u0026gt;endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next\u0026lt;span class=\u0026quot;Apple-converted-space\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;s16\u0026quot;\u0026gt;NiCEr\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;s16\u0026quot;\u0026gt;!\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;s5\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;s18\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;s17\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;s19\u0026quot;\u0026gt;About NiCE Actimize:\u0026lt;span class=\u0026quot;Apple-converted-space\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;s17\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;s20\u0026quot;\u0026gt;NiCE Actimize is the largest and broadest provider of financial crime, risk, and compliance solutions for regional and global financial institutions, as well as government regulators. Consistently ranked as number one in the space, NiCE Actimize experts apply innovative technology to protect institutions and safeguard\u0026lt;span class=\u0026quot;Apple-converted-space\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;s20\u0026quot;\u0026gt;consumers\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;s20\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;Apple-converted-space\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;and investors’ assets by identifying financial crime, preventing fraud, and providing regulatory compliance.\u0026lt;span class=\u0026quot;Apple-converted-space\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;s5\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;s18\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;strong\u0026gt;About NiCE \u0026lt;/strong\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4012254101,"name":"Actimize - Sales","child_ids":[],"parent_id":4012238101}],"offices":[{"id":4005168101,"name":"USA - Remote","location":"USA - Remote","child_ids":[],"parent_id":4005091101}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://boards.eu.greenhouse.io/nice/jobs/4961487101?gh_jid=4961487101","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4516026101,"location":{"name":"Canada - Remote"},"metadata":[{"id":4778158101,"name":"Job Type","value":"Regular","value_type":"single_select"},{"id":4787631101,"name":"Hiring Manager","value":{"name":"Heidi Snyder","email":"heidi.snyder@nice.com","user_id":4460999101,"employee_id":"195800"},"value_type":"user"},{"id":4614529101,"name":"Category","value":"SALES","value_type":"short_text"},{"id":4614545101,"name":"Job String","value":"Sales.Account Executive.Account Executive","value_type":"short_text"},{"id":4787135101,"name":"(HRBP) Critical Role","value":"QCR","value_type":"single_select"},{"id":4952164101,"name":"(HRBP) Acquisition Job","value":"Not Applicable","value_type":"single_select"},{"id":7821998101,"name":"TA Director Only – Campaign","value":false,"value_type":"yes_no"}],"id":4961487101,"updated_at":"2026-08-28T02:17:11-04:00","requisition_id":"11656","title":"Account Executive, Actimize","company_name":"NICE","first_published":"2026-08-26T11:34:33-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;So, what’s the role all about?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Account Executive will be responsible for establishing new strategic relationships while maintaining existing relationships and analyzing customer’s business situations to identify constraints and new opportunities due to technological advances. Drive NiCE Actimize\u0026#39;s response to customers’ critical business problems; improve NiCE Actimize’s position for current proposals while enhancing long-term relationships.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;How will you make an impact? \u0026lt;/strong\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Responsible for achieving annual sales quota and personally negotiating Enterprise-wide agreements.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Coordinate and lead all sales activities to achieve business goals.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensure the proposed sales and solutions capitalize on NiCE Actimize strengths and can be implemented successfully.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Establishing new strategic relationships while maintaining existing relationships and analyzing customer’s business situations to identify constraints and new opportunities due to technological advances.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop and maintain high-level relations with ‘C ’levels\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Create and maintain a high-level presence and a network of relationships to facilitate sales. Initiate, support, develop, and monitor purchasing agreements between NiCE Actimize and the customer.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Have you got what it takes? \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Minimum BS or BA degree, preferably in business, finance accounting, or computer science\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;3+ years’ experience selling\u0026amp;nbsp;Software solutions\u0026amp;nbsp;to the financial services industry.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;High-profile salesperson with excellent communication and presentation skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven successful ability to sell $1M Enterprise software/business solutions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to develop relationships with the ‘C’ level business users to sell based on business value.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to interface with Sales Engineers and IT users to understand high-level technical requirements.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Global vision, creativity, and long-term planning ability required.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Experience selling or general knowledge of Anti-Money Laundering is a MUST\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What’s in it for you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join an ever-growing, market-disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About NiCE Actimize: \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;NiCE Actimize is the largest and broadest provider of financial crime, risk, and compliance solutions for regional and global financial institutions, as well as government regulators. Consistently ranked as number one in the space, NiCE Actimize experts apply innovative technology to protect institutions and safeguard consumers and investors’ assets by identifying financial crime, preventing fraud, and providing regulatory compliance.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;Requisition ID:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt; 10648\u0026lt;/span\u0026gt;\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;Reporting into: \u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;Director of Sales\u0026lt;/span\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;Role Type: \u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;Individual Contributor\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:true,\u0026amp;quot;134233118\u0026amp;quot;:true,\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;strong\u0026gt;About NiCE \u0026lt;/strong\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4012254101,"name":"Actimize - Sales","child_ids":[],"parent_id":4012238101}],"offices":[{"id":4007956101,"name":"Canada - Remote","location":"Canada - Remote","child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://boards.eu.greenhouse.io/nice/jobs/4942243101?gh_jid=4942243101","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4507514101,"location":{"name":"Japan - Tokyo"},"metadata":[{"id":4778158101,"name":"Job Type","value":"Regular","value_type":"single_select"},{"id":4787631101,"name":"Hiring Manager","value":{"name":"Vinay Chandrashekarpur","email":"vinay.c@nice.com","user_id":4594317101,"employee_id":"199610"},"value_type":"user"},{"id":4614529101,"name":"Category","value":"SALES","value_type":"short_text"},{"id":4614545101,"name":"Job String","value":"Sales.Account Executive.Account Executive.","value_type":"short_text"},{"id":4787135101,"name":"(HRBP) Critical Role","value":"QCR","value_type":"single_select"},{"id":4952164101,"name":"(HRBP) Acquisition Job","value":"Cognigy / Agentic AI","value_type":"single_select"},{"id":7821998101,"name":"TA Director Only – Campaign","value":false,"value_type":"yes_no"}],"id":4942243101,"updated_at":"2026-09-09T04:27:41-04:00","requisition_id":"11575","title":"Account Executive, Agentic AI ","company_name":"NICE","first_published":"2026-09-09T04:27:41-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;So, what\u0026#39;s the role all about?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This is a rare opportunity to be the first dedicated Agentic AI sales specialist for NiCE in Japan, a newly created role that puts you at the forefront of one of the most exciting product portfolios in enterprise AI today.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Japan’s enterprise landscape is transforming fast, and NiCE is accelerating its presence here. Your focus will be exclusively on our standalone Agentic AI portfolio — \u0026lt;strong\u0026gt;Cognigy Agentic AI, Knowledge Management, Agent Assist,\u0026lt;/strong\u0026gt;and \u0026lt;strong\u0026gt;Proactive AI\u0026lt;/strong\u0026gt;, solutions designed to deliver immediate value within any existing infrastructure, without ripping and replacing what\u0026#39;s already there. That flexibility is your competitive edge in a market where enterprises are ready to adopt AI, but on their own terms.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You won\u0026#39;t be doing this alone. You\u0026#39;ll be backed by an experienced regional team, world-class pre-sales and solution engineering support, and the full weight of a global organisation that\u0026#39;s been winning in this space for years. This is a role with real scope to grow — both in terms of market impact and your own career trajectory within NiCE.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;How will you make an impact?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Establish and grow NiCE\u0026#39;s Agentic AI presence across Japan\u0026#39;s\u0026amp;nbsp;enterprise market, generating new ARR through direct and partner-led sales\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead full sales cycles end-to-end — from account planning, discovery, and solution design through to commercial negotiation and close\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Position NiCE\u0026#39;s standalone solutions as powerful complements to customers\u0026#39; existing technology investments, articulating clear ROI and integration simplicity\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build and maintain a strong, qualified pipeline with disciplined forecasting\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Engage and influence senior stakeholders — CXOs, CTOs, and VP-level leaders — across BFSI, telecom, retail, and other enterprise verticals\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with channel and GSI partners to extend reach and accelerate deal velocity\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Coordinate with internal pre-sales, product specialists, and solution engineers who are there to support you at every stage\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Represent NiCE at key industry events, conferences, and customer forums across Japan\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Have you got what it takes?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;8+ years of enterprise B2B sales experience with a strong track record in AI, SaaS, or CX technology\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep familiarity with the Japanese\u0026amp;nbsp;enterprise ecosystem — you understand how large organisations buy, navigate procurement, and manage multi-stakeholder decisions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A hunter mindset: you create pipeline, not just manage it\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to position standalone, composable solutions alongside incumbent technologies — this is a strength, not a limitation\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong commercial acumen — you can build compelling ROI narratives and handle complex deal structures with confidence\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Consultative selling skills with the ability to translate AI capabilities into tangible business outcomes\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience engaging C-suite and VP-level executives across enterprise accounts\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfortable working across a partner ecosystem including GSIs, regional SIs, and channel partners\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent communication and executive presence — in English and Japanese\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;strong\u0026gt;About NiCE \u0026lt;/strong\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4053783101,"name":"CX - Agentic Experience Automation","child_ids":[],"parent_id":4058412101}],"offices":[{"id":4005070101,"name":"Japan - Tokyo","location":"Japan - Tokyo","child_ids":[],"parent_id":4005113101}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://boards.eu.greenhouse.io/nice/jobs/4952594101?gh_jid=4952594101","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4508176101,"location":{"name":"USA - Remote"},"metadata":[{"id":4778158101,"name":"Job Type","value":"Regular","value_type":"single_select"},{"id":4787631101,"name":"Hiring Manager","value":{"name":"Maor Revah","email":"maor.revah@nice.com","user_id":4112053101,"employee_id":"54030"},"value_type":"user"},{"id":4614529101,"name":"Category","value":"SALES","value_type":"short_text"},{"id":4614545101,"name":"Job String","value":"Sales.Account Executive.Account Executive","value_type":"short_text"},{"id":4787135101,"name":"(HRBP) Critical Role","value":"QCR","value_type":"single_select"},{"id":4952164101,"name":"(HRBP) Acquisition Job","value":"Not Applicable","value_type":"single_select"},{"id":7821998101,"name":"TA Director Only – Campaign","value":null,"value_type":"yes_no"}],"id":4952594101,"updated_at":"2026-09-02T11:50:19-04:00","requisition_id":"11582","title":"Account Executive, AI","company_name":"NICE","first_published":"2026-08-13T13:33:12-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;So,\u0026amp;nbsp;what’s\u0026amp;nbsp;the\u0026amp;nbsp;role\u0026amp;nbsp;all about?\u0026lt;/strong\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We’re seeking an experienced AI Account Executive to help expand our presence in the U.S. market. This is a strategic sales role, where you’ll act as a trusted advisor to both customers and partners, aligning NiCE\u0026#39;s Agentic AI portfolio with high impact initiatives to deliver measurable outcomes. The Agentic AI portfolio includes automation solution such as Cognigy, agent augmentation, proactive engagement, knowledge and other Agentic AI solutions with high-impact transformation initiatives. While this role emphasizes collaboration—working closely with channel partners, BDRs, internal stakeholders and sales colleagues—you’ll still need the instincts and experience of a hunter: someone who can independently advance opportunities, drive consensus across stakeholders, and close large, complex deals.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;How will you make an impact?\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Represent NiCE\u0026amp;nbsp;, create awareness, generate new ARR\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Achieve ARR \u0026amp;amp; ACV booking targets\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Close deals via direct \u0026amp;amp; partner ecosystem\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build and\u0026amp;nbsp;maintain\u0026amp;nbsp;a qualified pipeline\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Close large enterprise deals\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Run full sales cycles from account planning to close\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Coordinate responses to RFPs/RFIs\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Represent\u0026amp;nbsp;NiCE\u0026amp;nbsp;\u0026amp;nbsp;at trade\u0026amp;nbsp;shows\u0026amp;nbsp;\u0026amp;nbsp;and\u0026amp;nbsp;industry events\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Have\u0026amp;nbsp;you got\u0026amp;nbsp;what it takes?\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Proven\u0026amp;nbsp;track record\u0026amp;nbsp;of success in selling\u0026amp;nbsp;AI \u0026amp;amp; SaaS\u0026amp;nbsp;solutions\u0026amp;nbsp;in large enterprises\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hunter mentality and passionate about winning\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to create and communicate complex deal structures and ROIs\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Confident navigating sales cycles with all management levels (particularly\u0026amp;nbsp;EVP/C-Level)\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong organization and prioritization skills\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Professional communication skills and a customer-centric, personable demeanor\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to balance driving a sales cycle independently while\u0026amp;nbsp;leveraging\u0026amp;nbsp;internal resources\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to travel and support a territory that spans North America\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfortable\u0026amp;nbsp;leveraging\u0026amp;nbsp;a partner channel to support the sales process\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What’s\u0026amp;nbsp;in it for you?\u0026lt;/strong\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join\u0026amp;nbsp;an ever-growing, market disrupting,\u0026amp;nbsp;global\u0026amp;nbsp;company\u0026amp;nbsp;where the teams\u0026amp;nbsp;–\u0026amp;nbsp;comprised\u0026amp;nbsp;of the best of the best\u0026amp;nbsp;–\u0026amp;nbsp;work in a\u0026amp;nbsp;fast-paced,\u0026amp;nbsp;collaborative,\u0026amp;nbsp;and creative environment!\u0026amp;nbsp;As the market leader, every day at NICE is a\u0026amp;nbsp;chance\u0026amp;nbsp;to learn and grow,\u0026amp;nbsp;and\u0026amp;nbsp;there are\u0026amp;nbsp;endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next\u0026amp;nbsp;NICEr!\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About\u0026amp;nbsp;Cognigy\u0026lt;/strong\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;NiCE\u0026amp;nbsp;delivers AI\u0026amp;nbsp;for CX\u0026amp;nbsp;that works—fast, human, and enterprise-ready. As the leading AI-first CX platform built for real-world scale, we combine Generative and Conversational AI through orchestration, tools, and enterprise systems to power Agentic AI.\u0026amp;nbsp;We empower brands with AI Agents that redefine customer experiences and achieve measurable ROI—instantly, across every channel and in 100+ languages.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;strong\u0026gt;About NiCE \u0026lt;/strong\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4053783101,"name":"CX - Agentic Experience Automation","child_ids":[],"parent_id":4058412101}],"offices":[{"id":4005168101,"name":"USA - Remote","location":"USA - Remote","child_ids":[],"parent_id":4005091101}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://boards.eu.greenhouse.io/nice/jobs/4954011101?gh_jid=4954011101","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4512912101,"location":{"name":"USA - Remote"},"metadata":[{"id":4778158101,"name":"Job Type","value":"Regular","value_type":"single_select"},{"id":4787631101,"name":"Hiring Manager","value":{"name":"Pam Irons","email":"pamela.irons@nice.com","user_id":4585293101,"employee_id":"199780"},"value_type":"user"},{"id":4614529101,"name":"Category","value":"SALES","value_type":"short_text"},{"id":4614545101,"name":"Job String","value":"Sales.Pre-Sales.Product Pre-Sales","value_type":"short_text"},{"id":4787135101,"name":"(HRBP) Critical Role","value":"QCR","value_type":"single_select"},{"id":4952164101,"name":"(HRBP) Acquisition Job","value":"Not Applicable","value_type":"single_select"},{"id":7821998101,"name":"TA Director Only – Campaign","value":null,"value_type":"yes_no"}],"id":4954011101,"updated_at":"2026-09-10T11:44:06-04:00","requisition_id":"11615","title":"Account Executive - East","company_name":"NICE","first_published":"2026-08-18T11:04:25-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p style=\u0026quot;margin: 0in; font-family: Calibri; font-size: 16.0pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: bold;\u0026quot;\u0026gt;Account Executive – Public Safety / 911\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p style=\u0026quot;margin: 0in; font-family: Calibri; font-size: 11.0pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: bold;\u0026quot;\u0026gt;Territory:\u0026lt;/span\u0026gt; Maine, New Hampshire, Vermont, NYC Metro, Long Island, NJ, Delaware\u0026lt;/p\u0026gt;\n\u0026lt;p style=\u0026quot;margin: 0in; font-family: Calibri; font-size: 11.0pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: bold;\u0026quot;\u0026gt;Travel:\u0026lt;/span\u0026gt; ~50%\u0026lt;/p\u0026gt;\n\u0026lt;p style=\u0026quot;margin: 0in; font-family: Calibri; font-size: 11.0pt;\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p style=\u0026quot;margin: 0in; font-family: Calibri; font-size: 11.0pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: bold;\u0026quot;\u0026gt;So, what’s the role all about?\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p style=\u0026quot;margin: 0in; font-family: Calibri; font-size: 11.0pt;\u0026quot;\u0026gt;This role is responsible for driving net-new business, pipeline growth, and revenue within 911 Emergency Communications Centers and broader Public Safety agencies across a seven-state territory. The Account Executive will own the full sales cycle while acting as a trusted, consultative partner—positioning NiCE’s Public Safety solution portfolio through direct selling, partner collaboration, and solution expertise.\u0026lt;/p\u0026gt;\n\u0026lt;p style=\u0026quot;margin: 0in; font-family: Calibri; font-size: 11.0pt;\u0026quot;\u0026gt;Success in this role requires balancing \u0026lt;span style=\u0026quot;font-weight: bold;\u0026quot;\u0026gt;high-activity territory execution\u0026lt;/span\u0026gt; with \u0026lt;span style=\u0026quot;font-weight: bold;\u0026quot;\u0026gt;deep understanding of Public Safety workflows\u0026lt;/span\u0026gt;, including 911 and Criminal Justice digital evidence processes, to win complex public-sector opportunities.\u0026lt;/p\u0026gt;\n\u0026lt;p style=\u0026quot;margin: 0in; font-family: Calibri; font-size: 11.0pt;\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p style=\u0026quot;margin: 0in; font-family: Calibri; font-size: 14.0pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: bold;\u0026quot;\u0026gt;Key Responsibilities\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p style=\u0026quot;margin: 0in; font-family: Calibri; font-size: 12.0pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: bold;\u0026quot;\u0026gt;Sales \u0026amp;amp; Territory Execution\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul style=\u0026quot;margin-top: 0in; margin-bottom: 0in;\u0026quot; type=\u0026quot;disc\u0026quot;\u0026gt;\n\u0026lt;li style=\u0026quot;margin-top: 0; margin-bottom: 0; vertical-align: middle;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: Calibri; font-size: 11.0pt;\u0026quot;\u0026gt;Build and execute a strategic territory plan to drive meeting creation, pipeline growth, and revenue.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;margin-top: 0; margin-bottom: 0; vertical-align: middle;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: Calibri; font-size: 11.0pt;\u0026quot;\u0026gt;Conduct consistent outbound prospecting and account-based outreach to generate first meetings and new opportunities.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;margin-top: 0; margin-bottom: 0; vertical-align: middle;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: Calibri; font-size: 11.0pt;\u0026quot;\u0026gt;Manage the full sales cycle, including discovery, solution positioning, procurement navigation, and deal close.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;margin-top: 0; margin-bottom: 0; vertical-align: middle;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: Calibri; font-size: 11.0pt;\u0026quot;\u0026gt;Deliver accurate weekly reporting on activity, pipeline creation, and forecasting.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;margin-top: 0; margin-bottom: 0; vertical-align: middle;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: Calibri; font-size: 11.0pt;\u0026quot;\u0026gt;Achieve quarterly and annual pipeline and revenue targets.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p style=\u0026quot;margin: 0in; font-family: Calibri; font-size: 12.0pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: bold;\u0026quot;\u0026gt;Public Safety \u0026amp;amp; Customer Engagement\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul style=\u0026quot;margin-top: 0in; margin-bottom: 0in;\u0026quot; type=\u0026quot;disc\u0026quot;\u0026gt;\n\u0026lt;li style=\u0026quot;margin-top: 0; margin-bottom: 0; vertical-align: middle;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: Calibri; font-size: 11.0pt;\u0026quot;\u0026gt;Develop strong relationships with 911 directors, supervisors, procurement teams, IT leadership, and executive stakeholders.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;margin-top: 0; margin-bottom: 0; vertical-align: middle;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: Calibri; font-size: 11.0pt;\u0026quot;\u0026gt;Interview and engage multiple user groups within Public Safety agencies to understand operational workflows and challenges.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;margin-top: 0; margin-bottom: 0; vertical-align: middle;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: Calibri; font-size: 11.0pt;\u0026quot;\u0026gt;Maintain and grow existing customer relationships to maximize long-term revenue and generate referral opportunities.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;margin-top: 0; margin-bottom: 0; vertical-align: middle;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: Calibri; font-size: 11.0pt;\u0026quot;\u0026gt;Operate with a mission-driven mindset focused on improving staff well-being and operational performance within 911 centers.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p style=\u0026quot;margin: 0in; font-family: Calibri; font-size: 12.0pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: bold;\u0026quot;\u0026gt;Solution \u0026amp;amp; Technical Collaboration\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul style=\u0026quot;margin-top: 0in; margin-bottom: 0in;\u0026quot; type=\u0026quot;disc\u0026quot;\u0026gt;\n\u0026lt;li style=\u0026quot;margin-top: 0; margin-bottom: 0; vertical-align: middle;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: Calibri; font-size: 11.0pt;\u0026quot;\u0026gt;Act as a solution expert, demonstrating NiCE capabilities and articulating differentiated value versus competitors.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;margin-top: 0; margin-bottom: 0; vertical-align: middle;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: Calibri; font-size: 11.0pt;\u0026quot;\u0026gt;Conduct needs assessments and solution alignment in collaboration with Presales/Solutions Engineering.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;margin-top: 0; margin-bottom: 0; vertical-align: middle;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: Calibri; font-size: 11.0pt;\u0026quot;\u0026gt;Support technical responses to RFPs, RFIs, and bids, including development of Scopes of Work (SOWs).\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;margin-top: 0; margin-bottom: 0; vertical-align: middle;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: Calibri; font-size: 11.0pt;\u0026quot;\u0026gt;Collect customer feedback on solution requirements and interface with Product Management on market needs and trends.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;margin-top: 0; margin-bottom: 0; vertical-align: middle;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: Calibri; font-size: 11.0pt;\u0026quot;\u0026gt;Develop and deliver compelling presentations to end users, partners, consultants, and executive decision-makers.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p style=\u0026quot;margin: 0in; font-family: Calibri; font-size: 12.0pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: bold;\u0026quot;\u0026gt;Partner \u0026amp;amp; Internal Collaboration\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul style=\u0026quot;margin-top: 0in; margin-bottom: 0in;\u0026quot; type=\u0026quot;disc\u0026quot;\u0026gt;\n\u0026lt;li style=\u0026quot;margin-top: 0; margin-bottom: 0; vertical-align: middle;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: Calibri; font-size: 11.0pt;\u0026quot;\u0026gt;Manage and co-sell with reseller and channel partners to expand territory coverage and accelerate opportunities.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;margin-top: 0; margin-bottom: 0; vertical-align: middle;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: Calibri; font-size: 11.0pt;\u0026quot;\u0026gt;Collaborate cross-functionally with Marketing, Product Management, Business Development, Project Management, Legal, Professional Services, and Customer Support.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;margin-top: 0; margin-bottom: 0; vertical-align: middle;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: Calibri; font-size: 11.0pt;\u0026quot;\u0026gt;Participate in marketing campaigns, demos, and demand-generation initiatives.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p style=\u0026quot;margin: 0in; font-family: Calibri; font-size: 11.0pt;\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p style=\u0026quot;margin: 0in; font-family: Calibri; font-size: 12.0pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: bold;\u0026quot;\u0026gt;Required Experience \u0026amp;amp; Skills\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul style=\u0026quot;margin-top: 0in; margin-bottom: 0in;\u0026quot; type=\u0026quot;disc\u0026quot;\u0026gt;\n\u0026lt;li style=\u0026quot;margin-top: 0; margin-bottom: 0; vertical-align: middle;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: Calibri; font-size: 11.0pt;\u0026quot;\u0026gt;3–5+ years of technology sales and/or sales engineering experience within Public Safety, 911/PSAP, or Government sectors.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;margin-top: 0; margin-bottom: 0; vertical-align: middle;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: Calibri; font-size: 11.0pt;\u0026quot;\u0026gt;Strong understanding of Public Safety and Criminal Justice workflows, including digital evidence processes.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;margin-top: 0; margin-bottom: 0; vertical-align: middle;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: Calibri; font-size: 11.0pt;\u0026quot;\u0026gt;Proven success generating pipeline and closing deals in complex public-sector procurement environments.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;margin-top: 0; margin-bottom: 0; vertical-align: middle;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: Calibri; font-size: 11.0pt;\u0026quot;\u0026gt;Experience working with government purchasing personnel, RFPs, bids, and state/federal contracts.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;margin-top: 0; margin-bottom: 0; vertical-align: middle;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: Calibri; font-size: 11.0pt;\u0026quot;\u0026gt;Consultative selling approach with strong discovery, demonstration, and presentation skills.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;margin-top: 0; margin-bottom: 0; vertical-align: middle;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: Calibri; font-size: 11.0pt;\u0026quot;\u0026gt;High-activity, disciplined sales execution with exceptional work ethic.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;margin-top: 0; margin-bottom: 0; vertical-align: middle;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: Calibri; font-size: 11.0pt;\u0026quot;\u0026gt;Strong communication, technical aptitude, and creative problem-solving skills.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;margin-top: 0; margin-bottom: 0; vertical-align: middle;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: Calibri; font-size: 11.0pt;\u0026quot;\u0026gt;Ability to influence senior decision-makers and build trust across multiple stakeholder groups.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p style=\u0026quot;margin: 0in; font-family: Calibri; font-size: 12.0pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: bold;\u0026quot;\u0026gt;Education\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul style=\u0026quot;margin-top: 0in; margin-bottom: 0in;\u0026quot; type=\u0026quot;disc\u0026quot;\u0026gt;\n\u0026lt;li style=\u0026quot;margin-top: 0; margin-bottom: 0; vertical-align: middle;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: Calibri; font-size: 11.0pt;\u0026quot;\u0026gt;BA/BS in Computer Science, Information Systems, or a related field (or equivalent experience).\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p style=\u0026quot;margin: 0in; font-family: Calibri; font-size: 14.0pt;\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p style=\u0026quot;margin: 0in; font-family: Calibri; font-size: 14.0pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: bold;\u0026quot;\u0026gt;Success Measures\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul style=\u0026quot;margin-top: 0in; margin-bottom: 0in;\u0026quot; type=\u0026quot;disc\u0026quot;\u0026gt;\n\u0026lt;li style=\u0026quot;margin-top: 0; margin-bottom: 0; vertical-align: middle;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: Calibri; font-size: 11.0pt;\u0026quot;\u0026gt;Weekly meeting creation and pipeline growth targets consistently achieved.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;margin-top: 0; margin-bottom: 0; vertical-align: middle;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: Calibri; font-size: 11.0pt;\u0026quot;\u0026gt;Healthy, forecastable pipeline aligned to quarterly revenue goals.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;margin-top: 0; margin-bottom: 0; vertical-align: middle;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: Calibri; font-size: 11.0pt;\u0026quot;\u0026gt;Successful execution of co-selling motions with partners.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;margin-top: 0; margin-bottom: 0; vertical-align: middle;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: Calibri; font-size: 11.0pt;\u0026quot;\u0026gt;Positive feedback from customers, partners, and internal cross-functional teams.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h4 style=\u0026quot;margin: 0in; font-family: Calibri; font-size: 18.0pt;\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/h4\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;strong\u0026gt;About NiCE \u0026lt;/strong\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4012316101,"name":"VM, Public Safety","child_ids":[],"parent_id":4012246101}],"offices":[{"id":4005168101,"name":"USA - Remote","location":"USA - Remote","child_ids":[],"parent_id":4005091101}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://boards.eu.greenhouse.io/nice/jobs/4956979101?gh_jid=4956979101","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4514128101,"location":{"name":"USA - Remote"},"metadata":[{"id":4778158101,"name":"Job Type","value":"Regular","value_type":"single_select"},{"id":4787631101,"name":"Hiring Manager","value":{"name":"Geoffrey Works","email":"geoffrey.works@nice.com","user_id":4560147101,"employee_id":"199149"},"value_type":"user"},{"id":4614529101,"name":"Category","value":"SALES","value_type":"short_text"},{"id":4614545101,"name":"Job String","value":"Sales.Account Executive.Account Executive","value_type":"short_text"},{"id":4787135101,"name":"(HRBP) Critical Role","value":"QCR","value_type":"single_select"},{"id":4952164101,"name":"(HRBP) Acquisition Job","value":"Cognigy / Agentic AI","value_type":"single_select"},{"id":7821998101,"name":"TA Director Only – Campaign","value":null,"value_type":"yes_no"}],"id":4956979101,"updated_at":"2026-09-10T08:51:31-04:00","requisition_id":"11627","title":"Account Executive, Enterprise AI, West Coast","company_name":"NICE","first_published":"2026-08-31T08:49:00-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;So, what’s the role all about?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We’re seeking an experienced **Enterprise Account Executive** to help expand our presence in the U.S. market. This is a strategic sales role, where you’ll act as a trusted advisor to both customers and partners, aligning Cognigy’s platform with high-impact transformation initiatives. While this role emphasizes collaboration—working closely with channel partners, BDRs, internal stakeholders and sales colleagues—you’ll still need the instincts and experience of a hunter: someone who can independently advance opportunities, drive consensus across stakeholders, and close large, complex deals.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;How will you make an impact? \u0026lt;/strong\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Represent NiCE Cognigy, create awareness, generate new ARR\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Achieve ARR \u0026amp;amp; ACV booking targets\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Close deals via direct \u0026amp;amp; partner ecosystem\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build and maintain a qualified pipeline\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Close large enterprise deals\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Run full sales cycles from account planning to close\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Coordinate responses to RFPs/RFIs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Represent Cognigy at trade fairs and industry events\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Have you got what it takes? \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Proven track record of success in selling SaaS or Technology(UCaaS, CCaaS, AI)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hunter mentality and passionate about winning\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to create and communicate complex deal structures and ROIs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Confident navigating sales cycles with all management levels (particularly SVP/C-Level)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong organization and prioritization skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Professional communication skills and a customer-centric, personable demeanor\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to balance driving a sales cycle independently while leveraging internal resources\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfortable leveraging a partner channel to support the sales process\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What’s in it for you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About NiCE \u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;Cognigy\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;NiCE Cognigy delivers AI that works—fast, human, and enterprise-ready. As the leading AI-first CX platform built for real-world scale, we combine Generative and Conversational AI through orchestration, tools, and enterprise systems to power Agentic AI. Backed by global CX leader NiCE, we empower brands with AI Agents that redefine customer experiences and achieve measurable ROI—instantly, across every channel and in 100+ languages.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Requisition ID: 10435\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;Reporting into: \u0026lt;/strong\u0026gt;\u0026lt;span class=\u0026quot;cf0\u0026quot;\u0026gt;Director, Sales, US\u0026lt;/span\u0026gt;\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;Role Type: \u0026lt;/strong\u0026gt;Individual Contributor\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;#LI-Remote\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;strong\u0026gt;About NiCE \u0026lt;/strong\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4053783101,"name":"CX - Agentic Experience Automation","child_ids":[],"parent_id":4058412101}],"offices":[{"id":4005168101,"name":"USA - Remote","location":"USA - Remote","child_ids":[],"parent_id":4005091101}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://boards.eu.greenhouse.io/nice/jobs/4869969101?gh_jid=4869969101","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4472130101,"location":{"name":"Seattle, Washington, United States; USA - Atlanta, GA; USA - San Francisco, CA; USA - Sandy, UT"},"metadata":[{"id":4778158101,"name":"Job Type","value":"Regular","value_type":"single_select"},{"id":4787631101,"name":"Hiring Manager","value":{"name":"Sendil Thangavelu","email":"sendil.thangavelu@nice.com","user_id":4566642101,"employee_id":"199375"},"value_type":"user"},{"id":4614529101,"name":"Category","value":"R\u0026D","value_type":"short_text"},{"id":4614545101,"name":"Job String","value":"R\u0026D.Software Engineering.Software Engineer","value_type":"short_text"},{"id":4787135101,"name":"(HRBP) Critical Role","value":"Developer","value_type":"single_select"},{"id":4952164101,"name":"(HRBP) Acquisition Job","value":"Not Applicable","value_type":"single_select"},{"id":7821998101,"name":"TA Director Only – Campaign","value":null,"value_type":"yes_no"}],"id":4869969101,"updated_at":"2026-09-14T11:16:15-04:00","requisition_id":"10956","title":"AI Lead Software Engineer","company_name":"NICE","first_published":"2026-05-18T17:51:55-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;Overview\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We are seeking a highly skilled Builder to design and implement AI-driven solutions that scale across cloud data lakes. This role will collaborate closely with engineering and data teams to prototype and productionize data solutions at scale that include document and vector search, and semantic retrieval. This role will advise engineering leadership on technology selection and direction, while ensuring robust, scalable, and well-governed production deployments. This is a hands on role with significant architecture, code contribution and mentoring other builders\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;Key Responsibilities\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Design and implement AI-driven data solutions that scale across cloud data platforms such as Snowflake or Databricks or BigQuery (anyone one of these)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Prototype and productionize LLM-based systems for dynamic SQL generation, document search, and semantic retrieval\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build and maintain vector search capabilities using OpenSearch or similar technologies\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop metadata and data catalog layers to enable LLM reasoning and discoverability\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build reliable, performant, and well-governed data pipelines for AI workloads\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Advise engineering leadership on technology selection and strategic direction aligned with company needs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with global engineering teams to deliver high-quality AI data solutions in production\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in making Data ready for AI with Semantic layer (Nice to have)\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;Required Technical Background\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Expertise in large-scale cloud data platforms (Snowflake or Databricks or BigQuery, or equivalent)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hands-on experience building LLM-driven workflows for dynamic SQL generation or intelligent data access\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficiency in Python and/or Java for AI pipeline development\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with vector search and OpenSearch (or similar) for document and semantic retrieval\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with data cataloging or metadata systems such as custom YAML schemas, Atlan, or DataHub\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong troubleshooting and debugging skills in production environments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;High ownership, critical thinking, curiosity, and execution skills with a collaborative mindset for working across global teams\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;Preferred Qualifications\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Prior experience advising engineering leadership on well-rounded technology selection and direction along with tradeoffs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated ability to design and implement enterprise-grade AI and data solutions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong learning orientation and enthusiasm for emerging AI and data engineering technologies.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to work independently and drive execution across distributed teams.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;Experience\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;8 to 12 years in software or Software Engineering, Data Engineering including recent hands-on work with AI systems\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;strong\u0026gt;About NiCE \u0026lt;/strong\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4012321101,"name":"CX - R\u0026D Engineering","child_ids":[],"parent_id":4012244101}],"offices":[{"id":4005055101,"name":"USA - Atlanta, GA","location":"USA - Atlanta, GA","child_ids":[],"parent_id":4005091101},{"id":4005062101,"name":"USA - Richardson, TX","location":"USA - Richardson, TX","child_ids":[],"parent_id":4005091101},{"id":4005064101,"name":"USA - Sandy, UT","location":"USA - Sandy, UT","child_ids":[],"parent_id":4005091101},{"id":4013488101,"name":"USA - San Francisco, CA","location":"USA - San Francisco, CA","child_ids":[],"parent_id":4005091101},{"id":4042025101,"name":"USA - Seattle, WA","location":"Seattle, Washington, United States","child_ids":[],"parent_id":4005091101}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://boards.eu.greenhouse.io/nice/jobs/4944878101?gh_jid=4944878101","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4508637101,"location":{"name":"Australia - Sydney"},"metadata":[{"id":4778158101,"name":"Job Type","value":"Regular","value_type":"single_select"},{"id":4787631101,"name":"Hiring Manager","value":{"name":"Richard Bassett","email":"richard.bassett@nexidia.com","user_id":4114073101,"employee_id":"166795"},"value_type":"user"},{"id":4614529101,"name":"Category","value":"SALES","value_type":"short_text"},{"id":4614545101,"name":"Job String","value":"Sales.Pre-Sales.Product Pre-Sales","value_type":"short_text"},{"id":4787135101,"name":"(HRBP) Critical Role","value":"Not Applicable","value_type":"single_select"},{"id":4952164101,"name":"(HRBP) Acquisition Job","value":"Cognigy / Agentic AI","value_type":"single_select"},{"id":7821998101,"name":"TA Director Only – Campaign","value":false,"value_type":"yes_no"}],"id":4944878101,"updated_at":"2026-08-28T02:17:11-04:00","requisition_id":"11594","title":"AI Presales Engineer","company_name":"NICE","first_published":"2026-08-05T05:44:25-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;So, what’s the role all about?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As part of the Presales team, the AI Presales Engineer will work closely with Sales on discovery calls, technical deep dives, demos, and POCs, acting as a trusted advisor who bridges technology and business value\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Agentic Solution Sales Team combines an overlay and a hunter sales capacity to support advanced, AI solution sales cycles to accompany our CXone platform or be standalone.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The ideal candidate will have a deep understanding of advanced digital and AI technologies such as conversational AI, IVA, knowledge management, agent assistance and more.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;How will you make an impact?\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Partnering with the sales team to support strategic deals\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Participating\u0026amp;nbsp;in discovery calls and technical deep dives\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Creating and delivering presentations and customized demos\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Designing and recommending technical solutions aligned to customer needs\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Analyzing customer requirements and\u0026amp;nbsp;providing\u0026amp;nbsp;technical guidance\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborating cross‑functionally on enhancements and customer requests\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Providing technical support during the sales process\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Staying current on the competitive landscape and performing comparisons\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Providing internal technical training across teams\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Have you got what it takes?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience as a consultant, sales engineer, or similar technical\u0026amp;nbsp;presales\u0026amp;nbsp;role\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in enterprise software within automation or contact center technologies\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong JavaScript programming/scripting skills\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with low-code platforms and conversational AI is a plus\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong presentation and communication skills\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Creative and design-oriented mindset\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to quickly learn and explain\u0026amp;nbsp;new technologies\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;strong\u0026gt;About NiCE \u0026lt;/strong\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4053783101,"name":"CX - Agentic Experience Automation","child_ids":[],"parent_id":4058412101}],"offices":[{"id":4005066101,"name":"Australia - Sydney","location":"Australia - Sydney","child_ids":[],"parent_id":4005112101}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://boards.eu.greenhouse.io/nice/jobs/4817745101?gh_jid=4817745101","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"education":"education_required","internal_job_id":4446293101,"location":{"name":"USA - Remote"},"metadata":[{"id":4778158101,"name":"Job Type","value":"Pipeline","value_type":"single_select"},{"id":4787631101,"name":"Hiring Manager","value":{"name":"Brian Bang","email":"brian.bang@nice.com","user_id":4108453101,"employee_id":"11381"},"value_type":"user"},{"id":4614529101,"name":"Category","value":"PROFESSIONAL SERVICES","value_type":"short_text"},{"id":4614545101,"name":"Job String","value":"Professional Services.Client Services Project Management.Client Services Project Manager","value_type":"short_text"},{"id":4787135101,"name":"(HRBP) Critical Role","value":"Not Applicable","value_type":"single_select"},{"id":4952164101,"name":"(HRBP) Acquisition Job","value":"Not Applicable","value_type":"single_select"},{"id":7821998101,"name":"TA Director Only – Campaign","value":true,"value_type":"yes_no"}],"id":4817745101,"updated_at":"2026-08-28T02:17:11-04:00","requisition_id":"10388","title":"AI Project Manager, CX","company_name":"NICE","first_published":"2026-05-22T21:48:06-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;We are seeking a motivated Project Manager to support customer-facing software and AI-enabled delivery projects. In this role, you will assist in day-to-day project coordination, documentation, and communication while learning best practices in AI and SaaS delivery. This position is ideal for someone looking to grow their project management career in a modern, AI-driven environment.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Role Description:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Manage delivery of software and AI-enabled projects under guidance of senior project managers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintaining project plans, schedules, RAID logs, and delivery documentation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Track project progress, risks, and dependencies and escalate as needed.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Prepare and contribute to customer and internal status communications.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Coordinate meetings, action items, and follow-ups across cross-functional teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support adherence to delivery processes, PMO standards, and best practices.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Adapt to changing project priorities while maintaining attention to detail.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;AI Delivery Experience (Preferred)\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Exposure to software delivery involving conversational AI or AI-enabled platforms.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Basic understanding of AI, LLM, or NLU concepts and terminology.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to follow and document AI-related requirements and risks.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support customer expectation-setting with guidance from senior team members.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Awareness of common AI risks such as data quality or model limitations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiar in learning prompt engineering concepts and AI performance metrics.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfort using AI-powered tools for productivity, documentation, or analysis.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Project Management Experience:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Up to 4 years of experience supporting customer-facing software or SaaS projects.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Foundational understanding of AI, Agile, Waterfall, or hybrid delivery methodologies.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working in AI, technical, or SaaS environments preferred.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Developing problem-solving and risk-awareness skills.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong written and verbal communication skills with attention to detail.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with project management tools such as Smartsheet, Jira, MS Project, or Salesforce.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;PMP, AI, or similar certification a plus\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What’s in it for you?\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr!\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;This job description is not intended to be all-inclusive, and employees will also perform other reasonable related business duties as assigned by immediate supervisor and other management as required.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;This organization reserves the right to revise or change job duties as the need arises. This job description does not constitute a written or implied contract of employment.​\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;strong\u0026gt;About NiCE \u0026lt;/strong\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4012330101,"name":"GCO - Customer Success \u0026 Services","child_ids":[],"parent_id":4012244101}],"offices":[{"id":4005168101,"name":"USA - Remote","location":"USA - Remote","child_ids":[],"parent_id":4005091101}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://boards.eu.greenhouse.io/nice/jobs/4904281101?gh_jid=4904281101","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4490279101,"location":{"name":"Israel - Raanana"},"metadata":[{"id":4778158101,"name":"Job Type","value":"Regular","value_type":"single_select"},{"id":4787631101,"name":"Hiring Manager","value":{"name":null,"email":null,"user_id":null,"employee_id":null},"value_type":"user"},{"id":4614529101,"name":"Category","value":"R\u0026D","value_type":"short_text"},{"id":4614545101,"name":"Job String","value":"R\u0026D.QA Engineering.QA Engineer","value_type":"short_text"},{"id":4787135101,"name":"(HRBP) Critical Role","value":"Not Applicable","value_type":"single_select"},{"id":4952164101,"name":"(HRBP) Acquisition Job","value":"Not Applicable","value_type":"single_select"},{"id":7821998101,"name":"TA Director Only – Campaign","value":null,"value_type":"yes_no"}],"id":4904281101,"updated_at":"2026-09-10T02:55:40-04:00","requisition_id":"11279","title":"AI QA Automation Lead","company_name":"NICE","first_published":"2026-06-23T02:06:53-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;So, what’s the role all about?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are looking for a strong AI QA Automation Lead with high technical skills to build methodology, provide vision and direction, and lead quality \u0026amp;amp; automation throughout the organization. This role operates at the intersection of traditional software quality and AI-powered development: owning quality not just for code written by humans, but for systems designed, generated, and executed by AI agents.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;How will you make an impact?\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-olk-copy-source=\u0026quot;MessageBody\u0026quot;\u0026gt;Serve as the quality leader for an entire domain, accountable for product quality across human-written, AI-generated, and agent-executed software\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Actively track the domain’s quality tasks, analyze the testing needs, and define QA activities and ownership\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Continuously analyze and challenge existing testing coverage\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Plan, develop, and execute test strategy across our\u0026amp;nbsp;Cloud Analytics platform\u0026amp;nbsp;, extending to AI-powered and agentic system components\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Review and approve tests cases and complex system scenarios\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-olk-copy-source=\u0026quot;MessageBody\u0026quot;\u0026gt;Prepare and present data-driven quality insights, KPIs, risks, and trends to leadership through regular domain level reporting.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-olk-copy-source=\u0026quot;MessageBody\u0026quot;\u0026gt;Lead domain-level RCA reviews for customer-facing bugs and major incidents; detect trends and drive systemic improvements.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-olk-copy-source=\u0026quot;MessageBody\u0026quot;\u0026gt;Own post-deployment quality monitoring, drive sanity completion and rapid triage of production issues within the domain.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead Quality assurance efforts that align with product objectives to ship products rapidly and with confidence\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Help the teams design the performance, concurrency and latency test scenarios and metrics\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead risk-based test strategy with product and engineering — define acceptance criteria and quality gates that support high delivery velocity without sacrificing customer-impacting quality\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Implement and evolve QA processes to get effective test signals and scale testing efforts across our services\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Define acceptance criteria for non-deterministic systems using golden-set evaluation, behavioral contracts, and statistical confidence thresholds\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Define adversarial and edge-case testing methodologies for AI features: prompt injection resistance, boundary condition handling, and graceful degradation\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with engineering and DevOps teams to leverage automation for scalable solutions to prevent regressions and ensure reliability of product\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Track and improve CI/CD pipeline health across environments — expanding automation coverage, hardening test stability, and ensuring every environment produces trustworthy test signals.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Plan and lead NFR testing\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Define guidelines and best practices for our automation and manual testing procedures\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Coordinate cross-organization/cross-region testing activities\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Have you got what it takes?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;u data-olk-copy-source=\u0026quot;MessageBody\u0026quot;\u0026gt;Education\u0026lt;/u\u0026gt;:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;BSc in Computer Science/Software Engineering or equivalent\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;3 years QA Automation leadership experience: Team leader/Manager\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;At least 4 years of automation experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hands-on experience working within an agentic SDLC including AI-assisted code generation, agent-driven development workflows, and the quality, review, and governance practices that keep AI-accelerated delivery safe and reliable.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience building AI-enabled automation workflows (e.g. Claude/OpenAI APIs, prompt patterns for test generation, repo-aware RAG, scripts/services that turn AI output into runnable tests)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with large scale production distributed systems and proven experience with designing and implementing tests for such systems\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with systems that work with structured and unstructured data and with AI services and models\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated technical leadership across teams — driving standards, roadmap execution, and stakeholder alignment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to define QA processes across development groups\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hands on experience with CI/CD and Test-Driven Development\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent communication skills (written and verbal) and interpersonal skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with full software development lifecycle using\u0026amp;nbsp;\u0026lt;em\u0026gt;Agile\u0026lt;/em\u0026gt;\u0026amp;nbsp;Development processes\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience designing evaluation harnesses for non-deterministic AI systems\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Cloud experience (AWS/Azure/GCP) and Infrastructure-as-Code\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p class=\u0026quot;x_xfont-claude-response-body\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Agentic AI \u0026amp;amp; LLM Proficiency\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul type=\u0026quot;disc\u0026quot;\u0026gt;\n\u0026lt;li class=\u0026quot;x_MsoNormal\u0026quot;\u0026gt;Deep, hands-on understanding of agentic AI patterns: tool use, multi-agent orchestration, planning loops, memory architectures, and human-in-the-loop design\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;x_MsoNormal\u0026quot;\u0026gt;Expert-level prompt engineering including chain-of-thought, few-shot, RAG, and structured output techniques applied to code and test generation\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;x_MsoNormal\u0026quot;\u0026gt;Experience designing evaluation harnesses for non-deterministic AI systems — statistical confidence, behavioral consistency, and regression detection\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;x_MsoNormal\u0026quot;\u0026gt;Familiarity with agent frameworks (LangChain, LlamaIndex, AutoGen, CrewAI, or equivalents) and their tradeoffs in production quality pipelines\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p class=\u0026quot;x_xfont-claude-response-body\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Technical Depth\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul type=\u0026quot;disc\u0026quot;\u0026gt;\n\u0026lt;li class=\u0026quot;x_MsoNormal\u0026quot;\u0026gt;Expert in Python and TypeScript; proficient in at least one compiled language (Java, Go, C#)\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;div\u0026gt;\n\u0026lt;ul type=\u0026quot;disc\u0026quot;\u0026gt;\n\u0026lt;li class=\u0026quot;x_MsoNormal\u0026quot;\u0026gt;Deep knowledge of modern test frameworks across UI, API, and contract layers: Playwright, Stryker, pytest, REST Assured, Pact\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;ul type=\u0026quot;disc\u0026quot;\u0026gt;\n\u0026lt;li class=\u0026quot;x_MsoNormal\u0026quot;\u0026gt;Strong CI/CD architecture skills: Jenkins, GitHub Actions, pipeline-as-code, artifact management\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;div\u0026gt;\n\u0026lt;ul type=\u0026quot;disc\u0026quot;\u0026gt;\n\u0026lt;li class=\u0026quot;x_MsoNormal\u0026quot;\u0026gt;Proficient with cloud-native infrastructure: Docker, Kubernetes, AWS, serverless execution environments\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What’s in it for you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Enjoy NiCE-FLEX!\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Requisition ID: 11279\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;Reporting into: Vice President, Head of Engineering, Platform Research\u0026lt;/strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;Role Type:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;Individual Contributor\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;#LI-Hybrid\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;strong\u0026gt;About NiCE \u0026lt;/strong\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4012321101,"name":"CX - R\u0026D Engineering","child_ids":[],"parent_id":4012244101}],"offices":[{"id":4005087101,"name":"Israel - Raanana","location":"Israel - Raanana","child_ids":[],"parent_id":4005050101}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://boards.eu.greenhouse.io/nice/jobs/4880371101?gh_jid=4880371101","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4477731101,"location":{"name":"Germany - Remote"},"metadata":[{"id":4778158101,"name":"Job Type","value":"Regular","value_type":"single_select"},{"id":4787631101,"name":"Hiring Manager","value":{"name":"Janik Emmendoerfer","email":"janik.emmendoerfer@nice.com","user_id":4488608101,"employee_id":"197193"},"value_type":"user"},{"id":4614529101,"name":"Category","value":"PRODUCT MANAGEMENT","value_type":"short_text"},{"id":4614545101,"name":"Job String","value":"Product Management.Product AI Platform Enablement.AI Solution Strategist","value_type":"short_text"},{"id":4787135101,"name":"(HRBP) Critical Role","value":"Not Applicable","value_type":"single_select"},{"id":4952164101,"name":"(HRBP) Acquisition Job","value":"Not Applicable","value_type":"single_select"},{"id":7821998101,"name":"TA Director Only – Campaign","value":null,"value_type":"yes_no"}],"id":4880371101,"updated_at":"2026-08-28T02:17:11-04:00","requisition_id":"11083","title":"AI Solution Strategist","company_name":"NICE","first_published":"2026-08-03T06:00:17-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;So, what\u0026#39;s the role all about?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;You\u0026#39;ll operate at the crossroads of AI product strategy, (pre) sales and customer success.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work hand-in-hand with Product Managers and Engineers, and\u0026amp;nbsp; go-to-market (GTM) teams, to define, develop, and launch conversational AI agents that power large volumes of live customer interactions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;The role blends strategic thinking with hands-on agent design, requiring fluency in both business context and technical execution.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;How will you make an impact?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Serve as a strategic partner to customers, supporting the evolution, execution, and adoption of concrete AI initiatives.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Convert business requirements into well-designed, high-performing AI agents.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead delivery across multiple concurrent complex agentic projects that receive maximum visibility both from customer side as well as from the NiCE perspective.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bridge the gap between technical teams and business stakeholders throughout the entire development lifecycle.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Shape agent behavior through conversational design, product intuition, and performance data.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Surface data-driven action items and iterations that sharpen both customer outcomes and internal decision-making.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Have you got what it takes?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Bachelor\u0026#39;s degree in Computer Science, Information Systems or a related discipline (or demonstrated equivalent experience).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;An MBA or similar experience combining technology and business operations is a notable advantage.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven ability to juggle multiple high-stakes projects at once.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;History of rallying cross-functional teams toward delivery in demanding environments.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Solid grasp of software development fundamentals, product management, and engineering workflows.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You won\u0026#39;t be writing code daily, but you need enough technical depth to hold your own alongside engineers and PMs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Capable of bridging the gap between ambitious product vision and working AI agents.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience with conversational design principles and customer experience strategy.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Practical understanding of what\u0026#39;s involved in deploying AI that reliably serves real customers at volume.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Skilled at using performance data to spot issues, mitigate risks, and iterate toward better outcomes.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Sharp written and verbal communicator.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Can distill complex technical detail into clear, actionable language for non-technical audiences.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong critical thinking and comfort with ambiguity, able to make sound calls with incomplete information.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Effective at aligning diverse stakeholders and maintaining momentum across workstreams.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What\u0026#39;s in it for you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Get deeply involved in building and launching AI agents at the leading edge of the industry.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate daily with product and engineering teams pushing the boundaries of enterprise AI at NiCE.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build a distinctive skill set spanning AI strategy, conversational design, and customer operations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Gain expertise that\u0026#39;s in high demand and short supply across the market.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Reporting into:\u0026lt;/strong\u0026gt; Vice President, NiCE Agentic AI Transformation\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Role Type:\u0026lt;/strong\u0026gt; Individual Contributor\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;strong\u0026gt;About NiCE \u0026lt;/strong\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4053783101,"name":"CX - Agentic Experience Automation","child_ids":[],"parent_id":4058412101}],"offices":[{"id":4005176101,"name":"Germany - Remote","location":"Germany - Remote","child_ids":[],"parent_id":4005104101}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://boards.eu.greenhouse.io/nice/jobs/4851170101?gh_jid=4851170101","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4461882101,"location":{"name":"Australia - Remote"},"metadata":[{"id":4778158101,"name":"Job Type","value":"Regular","value_type":"single_select"},{"id":4787631101,"name":"Hiring Manager","value":{"name":"Thys Waanders","email":"thys.waanders@nice.com","user_id":4487184101,"employee_id":"196999"},"value_type":"user"},{"id":4614529101,"name":"Category","value":"PRODUCT MANAGEMENT","value_type":"short_text"},{"id":4614545101,"name":"Job String","value":"Product Management.Product AI Platform Enablement.AI Solution Strategist","value_type":"short_text"},{"id":4787135101,"name":"(HRBP) Critical Role","value":null,"value_type":"single_select"},{"id":4952164101,"name":"(HRBP) Acquisition Job","value":"Cognigy / Agentic AI","value_type":"single_select"},{"id":7821998101,"name":"TA Director Only – Campaign","value":false,"value_type":"yes_no"}],"id":4851170101,"updated_at":"2026-08-28T02:17:11-04:00","requisition_id":"10744","title":"AI Solution Strategist","company_name":"NICE","first_published":"2026-04-30T22:50:31-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;So, what\u0026#39;s the role all about?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;You\u0026#39;ll operate at the crossroads of AI product strategy, (pre) sales and customer success.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work hand-in-hand with Product Managers and Engineers, and\u0026amp;nbsp;\u0026amp;nbsp;go-to-market (GTM) teams, to define, develop, and launch conversational AI agents that power large volumes of live customer interactions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;The role blends strategic thinking with hands-on agent design, requiring fluency in both business context and technical execution.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;How will you make an impact?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Serve as a strategic partner to customers, supporting the evolution, execution, and adoption of concrete AI initiatives.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Convert business requirements into well-designed, high-performing AI agents.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead delivery across multiple concurrent complex agentic projects that receive maximum visibility both from customer side as well as from the NiCE perspective.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bridge the gap between technical teams and business stakeholders throughout the entire development lifecycle.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Shape agent behavior through conversational design, product intuition, and performance data.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Surface data-driven action items and iterations that sharpen both customer outcomes and internal decision-making.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Have you got what it takes?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Education \u0026amp;amp; Background\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Bachelor\u0026#39;s degree in Computer Science, Information Systems or a related discipline (or demonstrated equivalent experience).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;An MBA or similar experience combining technology and business operations is a notable advantage.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven ability to juggle multiple high-stakes projects at once.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;History of rallying cross-functional teams toward delivery in demanding environments.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;AI \u0026amp;amp; Technology Expertise\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Solid grasp of software development fundamentals, product management, and engineering workflows.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You won\u0026#39;t be writing code daily, but you need enough technical depth to hold your own alongside engineers and PMs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Capable of bridging the gap between ambitious product vision and working AI agents.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;CX \u0026amp;amp; Industry Knowledge\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience with conversational design principles and customer experience strategy.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Practical understanding of what\u0026#39;s involved in deploying AI that reliably serves real customers at volume.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Skilled at using performance data to spot issues, mitigate risks, and iterate toward better outcomes.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Strategic \u0026amp;amp; Communication Skills\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Sharp written and verbal communicator.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Can distill complex technical detail into clear, actionable language for non-technical audiences.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong critical thinking and comfort with ambiguity, able to make sound calls with incomplete information.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Effective at aligning diverse stakeholders and maintaining momentum across workstreams.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What\u0026#39;s in it for you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Get deeply involved in building and launching AI agents at the leading edge of the industry.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate daily with product and engineering teams pushing the boundaries of enterprise AI at NiCE.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build a distinctive skill set spanning AI strategy, conversational design, and customer operations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Gain expertise that\u0026#39;s in high demand and short supply across the market.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;strong\u0026gt;About NiCE \u0026lt;/strong\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4053783101,"name":"CX - Agentic Experience Automation","child_ids":[],"parent_id":4058412101}],"offices":[{"id":4005169101,"name":"Australia - Remote","location":"Australia - Remote","child_ids":[],"parent_id":4005112101}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://boards.eu.greenhouse.io/nice/jobs/4877883101?gh_jid=4877883101","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4476704101,"location":{"name":"USA - Remote"},"metadata":[{"id":4778158101,"name":"Job Type","value":"Regular","value_type":"single_select"},{"id":4787631101,"name":"Hiring Manager","value":{"name":"Janik Emmendoerfer","email":"janik.emmendoerfer@nice.com","user_id":4488608101,"employee_id":"197193"},"value_type":"user"},{"id":4614529101,"name":"Category","value":"PRODUCT MANAGEMENT","value_type":"short_text"},{"id":4614545101,"name":"Job String","value":"Product Management.Product AI Platform Enablement.AI Solution Strategist","value_type":"short_text"},{"id":4787135101,"name":"(HRBP) Critical Role","value":"Not Applicable","value_type":"single_select"},{"id":4952164101,"name":"(HRBP) Acquisition Job","value":"Not Applicable","value_type":"single_select"},{"id":7821998101,"name":"TA Director Only – Campaign","value":null,"value_type":"yes_no"}],"id":4877883101,"updated_at":"2026-08-28T02:17:11-04:00","requisition_id":"11033","title":"AI Solution Strategist","company_name":"NICE","first_published":"2026-05-29T14:41:50-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;So, what\u0026#39;s the role all about?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;You\u0026#39;ll operate at the crossroads of AI product strategy, (pre) sales and customer success.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work hand-in-hand with Product Managers and Engineers, and\u0026amp;nbsp; go-to-market (GTM) teams, to define, develop, and launch conversational AI agents that power large volumes of live customer interactions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;The role blends strategic thinking with hands-on agent design, requiring fluency in both business context and technical execution.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;How will you make an impact?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Serve as a strategic partner to customers, supporting the evolution, execution, and adoption of concrete AI initiatives.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Convert business requirements into well-designed, high-performing AI agents.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead delivery across multiple concurrent complex agentic projects that receive maximum visibility both from customer side as well as from the NiCE perspective.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bridge the gap between technical teams and business stakeholders throughout the entire development lifecycle.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Shape agent behavior through conversational design, product intuition, and performance data.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Surface data-driven action items and iterations that sharpen both customer outcomes and internal decision-making.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Have you got what it takes?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Bachelor\u0026#39;s degree in Computer Science, Information Systems or a related discipline (or demonstrated equivalent experience).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;An MBA or similar experience combining technology and business operations is a notable advantage.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven ability to juggle multiple high-stakes projects at once.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;History of rallying cross-functional teams toward delivery in demanding environments.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Solid grasp of software development fundamentals, product management, and engineering workflows.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You won\u0026#39;t be writing code daily, but you need enough technical depth to hold your own alongside engineers and PMs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Capable of bridging the gap between ambitious product vision and working AI agents.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience with conversational design principles and customer experience strategy.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Practical understanding of what\u0026#39;s involved in deploying AI that reliably serves real customers at volume.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Skilled at using performance data to spot issues, mitigate risks, and iterate toward better outcomes.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Sharp written and verbal communicator.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Can distill complex technical detail into clear, actionable language for non-technical audiences.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong critical thinking and comfort with ambiguity, able to make sound calls with incomplete information.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Effective at aligning diverse stakeholders and maintaining momentum across workstreams.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What\u0026#39;s in it for you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Get deeply involved in building and launching AI agents at the leading edge of the industry.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate daily with product and engineering teams pushing the boundaries of enterprise AI at NiCE.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build a distinctive skill set spanning AI strategy, conversational design, and customer operations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Gain expertise that\u0026#39;s in high demand and short supply across the market.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Requisition ID: 11033\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Reporting into:\u0026lt;/strong\u0026gt; Vice President, NiCE Agentic AI Transformation\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Role Type:\u0026lt;/strong\u0026gt; Individual Contributor\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;strong\u0026gt;About NiCE \u0026lt;/strong\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4053783101,"name":"CX - Agentic Experience Automation","child_ids":[],"parent_id":4058412101}],"offices":[{"id":4005168101,"name":"USA - Remote","location":"USA - Remote","child_ids":[],"parent_id":4005091101}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://boards.eu.greenhouse.io/nice/jobs/4959402101?gh_jid=4959402101","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4515161101,"location":{"name":"USA - Remote"},"metadata":[{"id":4778158101,"name":"Job Type","value":"Regular","value_type":"single_select"},{"id":4787631101,"name":"Hiring Manager","value":{"name":"Kevin Lee","email":"kevin.lee@niceincontact.com","user_id":4111451101,"employee_id":"146896"},"value_type":"user"},{"id":4614529101,"name":"Category","value":"PROFESSIONAL SERVICES","value_type":"short_text"},{"id":4614545101,"name":"Job String","value":"Professional Services.Business Consulting.Business Consulting Mgmt","value_type":"short_text"},{"id":4787135101,"name":"(HRBP) Critical Role","value":"Not Applicable","value_type":"single_select"},{"id":4952164101,"name":"(HRBP) Acquisition Job","value":"Not Applicable","value_type":"single_select"},{"id":7821998101,"name":"TA Director Only – Campaign","value":null,"value_type":"yes_no"}],"id":4959402101,"updated_at":"2026-08-31T16:43:00-04:00","requisition_id":"11640","title":"AI Transformation Strategist","company_name":"NICE","first_published":"2026-08-26T13:02:28-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;So, what’s the role all about?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;A NiCE\u0026amp;nbsp;\u0026lt;strong\u0026gt;AI Transformation Strategist\u0026lt;/strong\u0026gt;\u0026amp;nbsp;sits at the intersection of enterprise strategy and hands-on AI agent delivery. You will primarily engage at the VP and Director level — with CX, Operations, Technology, and Digital leaders — to define transformation priorities and drive execution, while maintaining the executive fluency to contribute credibly in C-suite conversations when required.\u0026amp;nbsp;This is not a narrowly specialized role. You are expected to move fluidly between strategic advisory and agent development, combining structured problem-solving, conversational design, and customer insight to drive transformation from the program office to the build environment.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Core mandate:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;em\u0026gt;Partner with VP and Director-level leaders across CX, Operations, and Technology to define and execute AI-first transformation programs while directly building the agentic experiences that make that transformation real, leveraging NiCE\u0026#39;s full platform to automate service, augment the workforce, and deliver intelligent experiences at enterprise scale.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;How will you make an impact?\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;div class=\u0026quot;x_x_elementToProof\u0026quot; data-ogsc=\u0026quot;rgb(0, 0, 0)\u0026quot;\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Strategic Advisory \u0026amp;amp; Transformation Planning\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Engage primarily at the VP and Director level — across CX, Operations, Technology, and Digital functions — to define transformation priorities, align on approach, and drive program execution\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build and maintain credibility with C-suite stakeholders when required, contributing to executive conversations with clarity and commercial rigor\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Define AI transformation roadmaps that connect agentic automation strategy to measurable business outcomes including cost efficiency, service quality, and operational scale\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Structure ambiguous business challenges into clear problem statements, workstreams, hypotheses, and recommendations that program owners can act on\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Facilitate alignment workshops, stakeholder interviews, and working sessions to gather input, challenge assumptions, and drive cross-functional agreement\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop business cases, transformation roadmaps, and senior-level materials that support high-stakes program decisions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contribute data-driven, strategic insights to customers and internal team decisions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contribute to NiCE\u0026#39;s consulting IP, briefing materials, AI transformation playbooks, and vertical-specific accelerators\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;div class=\u0026quot;x_x_elementToProof\u0026quot; data-ogsc=\u0026quot;rgb(0, 0, 0)\u0026quot;\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Agent Development \u0026amp;amp; Delivery\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Partner with Agent Product Managers and Agent Engineers to scope, build, and ship conversational AI agents that handle thousands of customer conversations a day\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Design, build, and iteratively refine conversational AI agents from inception through deployment, combining product strategy with deep customer insight\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive execution and delivery of multiple complex, high-visibility agent development projects with clear milestones, owners, dependencies, and success metrics\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Coordinate across technical and non-technical stakeholders through the full agent development lifecycle\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Translate strategic transformation goals into agent architecture decisions and conversational design choices\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Architect the shift from traditional interaction management to fully orchestrated, AI-agentic workflows spanning front and back office\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;div class=\u0026quot;x_x_elementToProof\u0026quot; data-ogsc=\u0026quot;rgb(0, 0, 0)\u0026quot;\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Change Enablement \u0026amp;amp; Execution\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Design and execute change management programs focused on people, process, technology, and organizational structure at enterprise scale\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead cloud migration strategy from on-premises contact center environments to NiCE CXone, mapping routing logic, agent states, reporting, and terminology\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify risks, interdependencies, and barriers to execution and recommend actions to improve delivery and adoption\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Translate strategic goals into execution plans and ensure clear communication across all stakeholders while developing strong, lasting relationships\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;AI strategy and agentic transformation: defining the enterprise vision for human-AI orchestration at scale\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Conversational AI agent development: scoping, designing, building, and iterating on AI agents across voice, digital, and async channels\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;CX strategy and customer journey redesign from full automation of routine intent to complex end-to-end fulfillment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Workforce augmentation: equipping employees with real-time AI intelligence to elevate performance and decision-making\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Cloud transformation and on-premises to CXone migration strategy and execution\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Operating model redesign, front and back office convergence, and workflow orchestration\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Interaction analytics and real-time intelligence deployment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Compliance and financial crime transformation via NiCE Actimize for regulated industries\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Required Qualifications\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;5 to 10+ years in management consulting, transformation strategy, or enterprise technology advisory, with a proven track record of engaging and influencing at VP and Director level across CX, Operations, and Technology functions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated experience scoping, building, and shipping AI or conversational AI products, ideally in an agent development or product strategy capacity\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrable experience shaping AI or digital transformation programs at a senior program level, including building business cases that secure sponsorship and budget commitment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong technical fluency: comfortable partnering with engineers and PMs on product architecture, conversational design, and agent development tradeoffs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep familiarity with contact center ecosystems: ACD routing, IVR/IVA, workforce management, quality management, and omnichannel architecture\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated experience leading cloud migration or digital transformation programs in a CCaaS, UCaaS, or enterprise SaaS context\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Outstanding verbal and written communication skills with the ability to convey complex technical information to non-technical stakeholders and drive projects forward with clarity\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong analytical and structured problem-solving skills to identify risks, develop mitigation strategies, and handle unexpected challenges across customer relationships and products\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficiency in change management frameworks (Prosci, ADKAR, or equivalent) and the ability to operationalize them at enterprise scale\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfortable balancing strategic thinking with hands-on execution support in fast-moving, high-expectation environment\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Have you got what it takes?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Degree in Computer Science, Engineering, Mathematics, or a related technical field; MBA or comparable experience at the intersection of technology and operations is a strong plus\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience at a leading strategy or transformation consulting firm, or equivalent in-house enterprise transformation experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hands-on experience with NiCE CXone, NiCE Actimize, or comparable enterprise CCaaS/WEM platforms\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Working knowledge of agentic AI architectures, large language model deployment, conversational AI, NLU, and real-time guidance technologies\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Certification in change management (Prosci CCP), project management (PMP / PRINCE2), or cloud architecture\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Prior experience as a practitioner inside a contact center, CX operations, or digital transformation function, not solely in an advisory capacity\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What’s in it for you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Requisition ID:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;11640\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;Reporting into:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;VP of Sales\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;Role Type:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;Individual Contributor\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;strong\u0026gt;About NiCE \u0026lt;/strong\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4012241101,"name":"CX Americas, Management","child_ids":[4012275101,4012284101,4012279101,4012272101,4012278101,4020726101,4020728101,4020723101,4020729101,4020724101,4020727101,4020730101,4012276101,4020725101,4012273101,4012274101,4012282101,4020722101,4012281101,4012280101,4016670101,4060234101,4042900101,4060233101,4012283101,4029753101],"parent_id":null}],"offices":[{"id":4005168101,"name":"USA - Remote","location":"USA - Remote","child_ids":[],"parent_id":4005091101}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://boards.eu.greenhouse.io/nice/jobs/4929943101?gh_jid=4929943101","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4498852101,"location":{"name":"United Kingdom - Remote"},"metadata":[{"id":4778158101,"name":"Job Type","value":"Regular","value_type":"single_select"},{"id":4787631101,"name":"Hiring Manager","value":{"name":"Paul Barwick - Copeland","email":"paul.barwick-copeland@nice.com","user_id":4113405101,"employee_id":"144309"},"value_type":"user"},{"id":4614529101,"name":"Category","value":"PROFESSIONAL SERVICES","value_type":"short_text"},{"id":4614545101,"name":"Job String","value":"Professional Services.Business Consulting.Business Consultant","value_type":"short_text"},{"id":4787135101,"name":"(HRBP) Critical Role","value":"Not Applicable","value_type":"single_select"},{"id":4952164101,"name":"(HRBP) Acquisition Job","value":"Not Applicable","value_type":"single_select"},{"id":7821998101,"name":"TA Director Only – Campaign","value":null,"value_type":"yes_no"}],"id":4929943101,"updated_at":"2026-09-08T15:28:29-04:00","requisition_id":"11409","title":"Business Consultant, CX","company_name":"NICE","first_published":"2026-07-16T11:15:45-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;So, what’s the role all about?\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;This is an exciting consulting position within the NiCE – Value Realisation Services (VRS) Organisation that is focused on owning our customers’ business case and driving increased adoption and bottom-line ROI value of NICE solutions.\u0026amp;nbsp;\u0026amp;nbsp;The ideal candidate brings a strong mix consulting and operations experience to be positioned strongly to lead customers through AI-led CX/CCaaS transformations.\u0026amp;nbsp;\u0026amp;nbsp;As a seasoned consultant in a technology company such as NiCE,\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;one\u0026amp;nbsp;must\u0026amp;nbsp;possess\u0026amp;nbsp;a unique blend of business, subject matter\u0026amp;nbsp;expertise,\u0026amp;nbsp;and technical savvy to lead the team to deliver bottom line business impact via our\u0026amp;nbsp;software\u0026amp;nbsp;solutions.\u0026amp;nbsp;\u0026amp;nbsp;Candidates\u0026amp;nbsp;should be well experienced\u0026amp;nbsp;to\u0026amp;nbsp;act as a\u0026amp;nbsp;leading voice\u0026amp;nbsp;in maturing our\u0026amp;nbsp;VRS\u0026amp;nbsp;methodology\u0026amp;nbsp;and delivery of the services.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;This is a\u0026amp;nbsp;hands-on\u0026amp;nbsp;position where you are personally\u0026amp;nbsp;involved\u0026amp;nbsp;in direct consulting delivery of strategic advisory engagements.\u0026amp;nbsp;This\u0026amp;nbsp;consultant\u0026amp;nbsp;will work with multiple broad groups within\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;NiCE\u0026lt;/span\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;\u0026amp;nbsp;and must have\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;proven ability to influence cross-functional teams with or without formal “direct-line”\u0026amp;nbsp;authority and\u0026amp;nbsp;be effective\u0026amp;nbsp;working within\u0026amp;nbsp;a\u0026amp;nbsp;matrixed\u0026amp;nbsp;organisation.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;At\u0026amp;nbsp;NiCE, the\u0026amp;nbsp;VRS Business\u0026amp;nbsp;Portfolio\u0026amp;nbsp;Consultant:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;335557856\u0026amp;quot;:16777215,\u0026amp;quot;335559738\u0026amp;quot;:150,\u0026amp;quot;335559739\u0026amp;quot;:150}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;Provides\u0026amp;nbsp;best practice guidance to ensure customer fully\u0026amp;nbsp;optimises\u0026amp;nbsp;their business process and\u0026amp;nbsp;maximises\u0026amp;nbsp;the full potential of the\u0026amp;nbsp;NiCE\u0026amp;nbsp;offered solution(s)\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:true,\u0026amp;quot;134233118\u0026amp;quot;:true,\u0026amp;quot;335557856\u0026amp;quot;:16777215,\u0026amp;quot;335559685\u0026amp;quot;:375}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;Designs change strategy across people, process \u0026amp;amp; technology\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:true,\u0026amp;quot;134233118\u0026amp;quot;:true,\u0026amp;quot;335557856\u0026amp;quot;:16777215,\u0026amp;quot;335559685\u0026amp;quot;:375}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;Serves as lead consulting program leader, creating and owning the business case for a multi-tiered customer offering, leading multi-product projects\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:true,\u0026amp;quot;134233118\u0026amp;quot;:true,\u0026amp;quot;335557856\u0026amp;quot;:16777215,\u0026amp;quot;335559685\u0026amp;quot;:375}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;Builds long-term relationships with customers, becoming a trusted advisor\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:true,\u0026amp;quot;134233118\u0026amp;quot;:true,\u0026amp;quot;335557856\u0026amp;quot;:16777215,\u0026amp;quot;335559685\u0026amp;quot;:375}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;Provides individual accountability toward assurance of customer value\u0026amp;nbsp;realisation\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:true,\u0026amp;quot;134233118\u0026amp;quot;:true,\u0026amp;quot;335557856\u0026amp;quot;:16777215,\u0026amp;quot;335559685\u0026amp;quot;:375}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;Identifies\u0026amp;nbsp;opportunities for\u0026amp;nbsp;additional\u0026amp;nbsp;engagements through service subscription renewals and business development\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:true,\u0026amp;quot;134233118\u0026amp;quot;:true,\u0026amp;quot;335557856\u0026amp;quot;:16777215,\u0026amp;quot;335559685\u0026amp;quot;:375}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;Key Responsibilities\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;: \u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;335557856\u0026amp;quot;:16777215,\u0026amp;quot;335559738\u0026amp;quot;:150,\u0026amp;quot;335559739\u0026amp;quot;:150}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;Responsible for the successful delivery of business improvement projects resulting in highly satisfied, reference-able clients and measurable business improvement\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:true,\u0026amp;quot;134233118\u0026amp;quot;:true,\u0026amp;quot;335557856\u0026amp;quot;:16777215,\u0026amp;quot;335559685\u0026amp;quot;:375}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;Discover,\u0026amp;nbsp;identify\u0026amp;nbsp;and create business cases for value of the product portfolio\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:true,\u0026amp;quot;134233118\u0026amp;quot;:true,\u0026amp;quot;335557856\u0026amp;quot;:16777215,\u0026amp;quot;335559685\u0026amp;quot;:375}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;Lead\u0026amp;nbsp;consulting projects to drive process improvement and ensure business readiness for\u0026amp;nbsp;optimal\u0026amp;nbsp;adoption and\u0026amp;nbsp;utilisation\u0026amp;nbsp;of\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;NiCE\u0026lt;/span\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;\u0026amp;nbsp;solutions across the enterprise\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:true,\u0026amp;quot;134233118\u0026amp;quot;:true,\u0026amp;quot;335557856\u0026amp;quot;:16777215,\u0026amp;quot;335559685\u0026amp;quot;:375}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;Lead complete, comprehensive\u0026amp;nbsp;organisational\u0026amp;nbsp;change management with customer during engagements\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:true,\u0026amp;quot;134233118\u0026amp;quot;:true,\u0026amp;quot;335557856\u0026amp;quot;:16777215,\u0026amp;quot;335559685\u0026amp;quot;:375}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;Own and manage senior stakeholder relationship and ensure active participation and sponsorship over the course of the engagement\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:true,\u0026amp;quot;134233118\u0026amp;quot;:true,\u0026amp;quot;335557856\u0026amp;quot;:16777215,\u0026amp;quot;335559685\u0026amp;quot;:375}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;Manage consulting program with continuous alignment with entire product implementation program\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:true,\u0026amp;quot;134233118\u0026amp;quot;:true,\u0026amp;quot;335557856\u0026amp;quot;:16777215,\u0026amp;quot;335559685\u0026amp;quot;:375}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;Establish and\u0026amp;nbsp;monitor\u0026amp;nbsp;progress toward\u0026amp;nbsp;business\u0026amp;nbsp;success criteria for each product and\u0026amp;nbsp;BU\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:true,\u0026amp;quot;134233118\u0026amp;quot;:true,\u0026amp;quot;335557856\u0026amp;quot;:16777215,\u0026amp;quot;335559685\u0026amp;quot;:375}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;Map business case into action items and solution design\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:true,\u0026amp;quot;134233118\u0026amp;quot;:true,\u0026amp;quot;335557856\u0026amp;quot;:16777215,\u0026amp;quot;335559685\u0026amp;quot;:375}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;Align launch strategy with use case and value\u0026amp;nbsp;priorities\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:true,\u0026amp;quot;134233118\u0026amp;quot;:true,\u0026amp;quot;335557856\u0026amp;quot;:16777215,\u0026amp;quot;335559685\u0026amp;quot;:375}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;Provide input into technical project plan, overlaying VRS activities\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:true,\u0026amp;quot;134233118\u0026amp;quot;:true,\u0026amp;quot;335557856\u0026amp;quot;:16777215,\u0026amp;quot;335559685\u0026amp;quot;:375}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;Develop repeat business opportunities via successful delivery,\u0026amp;nbsp;credibility\u0026amp;nbsp;and thought leadership\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:true,\u0026amp;quot;134233118\u0026amp;quot;:true,\u0026amp;quot;335557856\u0026amp;quot;:16777215,\u0026amp;quot;335559685\u0026amp;quot;:375}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;Independently perform financial analysis, benefits and impact analysis and create ROI models for the specific domain\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:true,\u0026amp;quot;134233118\u0026amp;quot;:true,\u0026amp;quot;335557856\u0026amp;quot;:16777215,\u0026amp;quot;335559685\u0026amp;quot;:375}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;Required Experience\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;335557856\u0026amp;quot;:16777215,\u0026amp;quot;335559738\u0026amp;quot;:150,\u0026amp;quot;335559739\u0026amp;quot;:150}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;Minimum of 5 years of experience in functions and industries in which\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;NiCE\u0026lt;/span\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;\u0026amp;nbsp;provides services\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:true,\u0026amp;quot;134233118\u0026amp;quot;:true,\u0026amp;quot;335557856\u0026amp;quot;:16777215,\u0026amp;quot;335559685\u0026amp;quot;:375}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;Minimum 5 years of leadership experience in contact center environment preferred\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:true,\u0026amp;quot;134233118\u0026amp;quot;:true,\u0026amp;quot;335557856\u0026amp;quot;:16777215,\u0026amp;quot;335559685\u0026amp;quot;:375}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;Experience with contact center enterprise software, and specifically deep domain experience in\u0026amp;nbsp;IVR/Routing/ACD and Work Force Management\u0026amp;nbsp;or Quality Management\u0026amp;nbsp;preferred\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:true,\u0026amp;quot;134233118\u0026amp;quot;:true,\u0026amp;quot;335557856\u0026amp;quot;:16777215,\u0026amp;quot;335559685\u0026amp;quot;:375}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;Hands on experience of implementing AI/Digital products (such as Co-pilot, Autopilot) from a people and process\u0026amp;nbsp;perspective (such as\u0026amp;nbsp;understanding any\u0026amp;nbsp;Change Management,\u0026amp;nbsp;adoption\u0026amp;nbsp;or Value\u0026amp;nbsp;Realisation\u0026amp;nbsp;challenges).\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:true,\u0026amp;quot;134233118\u0026amp;quot;:true,\u0026amp;quot;335557856\u0026amp;quot;:16777215,\u0026amp;quot;335559685\u0026amp;quot;:375}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;Experience in business process improvement and Customer Success\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:true,\u0026amp;quot;134233118\u0026amp;quot;:true,\u0026amp;quot;335557856\u0026amp;quot;:16777215,\u0026amp;quot;335559685\u0026amp;quot;:375}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;Must have proven ability to\u0026amp;nbsp;independently and effectively handle Sr. Executive audience and stakeholders, provide thought leadership and gain strategic partnership\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:true,\u0026amp;quot;134233118\u0026amp;quot;:true,\u0026amp;quot;335557856\u0026amp;quot;:16777215,\u0026amp;quot;335559685\u0026amp;quot;:375}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;Led project\u0026amp;nbsp;teams and\u0026amp;nbsp;demonstrated\u0026amp;nbsp;operational performance improvements with significant benefit.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:true,\u0026amp;quot;134233118\u0026amp;quot;:true,\u0026amp;quot;335557856\u0026amp;quot;:16777215,\u0026amp;quot;335559685\u0026amp;quot;:375}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;Demonstrated experience with leading\u0026amp;nbsp;organisational\u0026amp;nbsp;change, creating governance teams and center of excellence processes\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:true,\u0026amp;quot;134233118\u0026amp;quot;:true,\u0026amp;quot;335557856\u0026amp;quot;:16777215,\u0026amp;quot;335559685\u0026amp;quot;:375}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;Certification or\u0026amp;nbsp;demonstrated\u0026amp;nbsp;expertise\u0026amp;nbsp;in\u0026amp;nbsp;organisational\u0026amp;nbsp;change management\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:true,\u0026amp;quot;134233118\u0026amp;quot;:true,\u0026amp;quot;335557856\u0026amp;quot;:16777215,\u0026amp;quot;335559685\u0026amp;quot;:375}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:true,\u0026amp;quot;134233118\u0026amp;quot;:true,\u0026amp;quot;335557856\u0026amp;quot;:16777215,\u0026amp;quot;335559685\u0026amp;quot;:375}\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;TextRun SCXW260186456 BCX8\u0026quot; lang=\u0026quot;EN-US\u0026quot; data-contrast=\u0026quot;none\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;NormalTextRun SCXW260186456 BCX8\u0026quot;\u0026gt;Six Sigma Certification or other Process Improvement Discipline preferred\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;EOP Selected SCXW260186456 BCX8\u0026quot; data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:true,\u0026amp;quot;134233118\u0026amp;quot;:true,\u0026amp;quot;335557856\u0026amp;quot;:16777215,\u0026amp;quot;335559685\u0026amp;quot;:375}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What’s in it for you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Req ID: 11409\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Reporting to: Director, Business Consulting, VRS.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Role type: Individual contributor\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;#LI-Remote\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;strong\u0026gt;About NiCE \u0026lt;/strong\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4012330101,"name":"GCO - Customer Success \u0026 Services","child_ids":[],"parent_id":4012244101}],"offices":[{"id":4005182101,"name":"United Kingdom - Remote","location":"United Kingdom - Remote","child_ids":[],"parent_id":4005102101}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://boards.eu.greenhouse.io/nice/jobs/4922792101?gh_jid=4922792101","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4498852101,"location":{"name":"United Kingdom - London; United Kingdom - Southampton"},"metadata":[{"id":4778158101,"name":"Job Type","value":"Regular","value_type":"single_select"},{"id":4787631101,"name":"Hiring Manager","value":{"name":"Paul Barwick - Copeland","email":"paul.barwick-copeland@nice.com","user_id":4113405101,"employee_id":"144309"},"value_type":"user"},{"id":4614529101,"name":"Category","value":"PROFESSIONAL SERVICES","value_type":"short_text"},{"id":4614545101,"name":"Job String","value":"Professional Services.Business Consulting.Business Consultant","value_type":"short_text"},{"id":4787135101,"name":"(HRBP) Critical Role","value":"Not Applicable","value_type":"single_select"},{"id":4952164101,"name":"(HRBP) Acquisition Job","value":"Not Applicable","value_type":"single_select"},{"id":7821998101,"name":"TA Director Only – Campaign","value":null,"value_type":"yes_no"}],"id":4922792101,"updated_at":"2026-09-08T15:28:29-04:00","requisition_id":"11409","title":"Business Consultant, CX","company_name":"NICE","first_published":"2026-07-13T04:28:00-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;So, what’s the role all about?\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;This is an exciting consulting position within the NiCE – Value Realisation Services (VRS) Organisation that is focused on owning our customers’ business case and driving increased adoption and bottom-line ROI value of NICE solutions.\u0026amp;nbsp;\u0026amp;nbsp;The ideal candidate brings a strong mix consulting and operations experience to be positioned strongly to lead customers through AI-led CX/CCaaS transformations.\u0026amp;nbsp;\u0026amp;nbsp;As a seasoned consultant in a technology company such as NiCE,\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;one\u0026amp;nbsp;must\u0026amp;nbsp;possess\u0026amp;nbsp;a unique blend of business, subject matter\u0026amp;nbsp;expertise,\u0026amp;nbsp;and technical savvy to lead the team to deliver bottom line business impact via our\u0026amp;nbsp;software\u0026amp;nbsp;solutions.\u0026amp;nbsp;\u0026amp;nbsp;Candidates\u0026amp;nbsp;should be well experienced\u0026amp;nbsp;to\u0026amp;nbsp;act as a\u0026amp;nbsp;leading voice\u0026amp;nbsp;in maturing our\u0026amp;nbsp;VRS\u0026amp;nbsp;methodology\u0026amp;nbsp;and delivery of the services.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;This is a\u0026amp;nbsp;hands-on\u0026amp;nbsp;position where you are personally\u0026amp;nbsp;involved\u0026amp;nbsp;in direct consulting delivery of strategic advisory engagements.\u0026amp;nbsp;This\u0026amp;nbsp;consultant\u0026amp;nbsp;will work with multiple broad groups within\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;NiCE\u0026lt;/span\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;\u0026amp;nbsp;and must have\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;proven ability to influence cross-functional teams with or without formal “direct-line”\u0026amp;nbsp;authority and\u0026amp;nbsp;be effective\u0026amp;nbsp;working within\u0026amp;nbsp;a\u0026amp;nbsp;matrixed\u0026amp;nbsp;organisation.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;At\u0026amp;nbsp;NiCE, the\u0026amp;nbsp;VRS Business\u0026amp;nbsp;Portfolio\u0026amp;nbsp;Consultant:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;335557856\u0026amp;quot;:16777215,\u0026amp;quot;335559738\u0026amp;quot;:150,\u0026amp;quot;335559739\u0026amp;quot;:150}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;Provides\u0026amp;nbsp;best practice guidance to ensure customer fully\u0026amp;nbsp;optimises\u0026amp;nbsp;their business process and\u0026amp;nbsp;maximises\u0026amp;nbsp;the full potential of the\u0026amp;nbsp;NiCE\u0026amp;nbsp;offered solution(s)\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:true,\u0026amp;quot;134233118\u0026amp;quot;:true,\u0026amp;quot;335557856\u0026amp;quot;:16777215,\u0026amp;quot;335559685\u0026amp;quot;:375}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;Designs change strategy across people, process \u0026amp;amp; technology\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:true,\u0026amp;quot;134233118\u0026amp;quot;:true,\u0026amp;quot;335557856\u0026amp;quot;:16777215,\u0026amp;quot;335559685\u0026amp;quot;:375}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;Serves as lead consulting program leader, creating and owning the business case for a multi-tiered customer offering, leading multi-product projects\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:true,\u0026amp;quot;134233118\u0026amp;quot;:true,\u0026amp;quot;335557856\u0026amp;quot;:16777215,\u0026amp;quot;335559685\u0026amp;quot;:375}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;Builds long-term relationships with customers, becoming a trusted advisor\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:true,\u0026amp;quot;134233118\u0026amp;quot;:true,\u0026amp;quot;335557856\u0026amp;quot;:16777215,\u0026amp;quot;335559685\u0026amp;quot;:375}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;Provides individual accountability toward assurance of customer value\u0026amp;nbsp;realisation\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:true,\u0026amp;quot;134233118\u0026amp;quot;:true,\u0026amp;quot;335557856\u0026amp;quot;:16777215,\u0026amp;quot;335559685\u0026amp;quot;:375}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;Identifies\u0026amp;nbsp;opportunities for\u0026amp;nbsp;additional\u0026amp;nbsp;engagements through service subscription renewals and business development\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:true,\u0026amp;quot;134233118\u0026amp;quot;:true,\u0026amp;quot;335557856\u0026amp;quot;:16777215,\u0026amp;quot;335559685\u0026amp;quot;:375}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;Key Responsibilities\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;: \u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;335557856\u0026amp;quot;:16777215,\u0026amp;quot;335559738\u0026amp;quot;:150,\u0026amp;quot;335559739\u0026amp;quot;:150}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;Responsible for the successful delivery of business improvement projects resulting in highly satisfied, reference-able clients and measurable business improvement\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:true,\u0026amp;quot;134233118\u0026amp;quot;:true,\u0026amp;quot;335557856\u0026amp;quot;:16777215,\u0026amp;quot;335559685\u0026amp;quot;:375}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;Discover,\u0026amp;nbsp;identify\u0026amp;nbsp;and create business cases for value of the product portfolio\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:true,\u0026amp;quot;134233118\u0026amp;quot;:true,\u0026amp;quot;335557856\u0026amp;quot;:16777215,\u0026amp;quot;335559685\u0026amp;quot;:375}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;Lead\u0026amp;nbsp;consulting projects to drive process improvement and ensure business readiness for\u0026amp;nbsp;optimal\u0026amp;nbsp;adoption and\u0026amp;nbsp;utilisation\u0026amp;nbsp;of\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;NiCE\u0026lt;/span\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;\u0026amp;nbsp;solutions across the enterprise\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:true,\u0026amp;quot;134233118\u0026amp;quot;:true,\u0026amp;quot;335557856\u0026amp;quot;:16777215,\u0026amp;quot;335559685\u0026amp;quot;:375}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;Lead complete, comprehensive\u0026amp;nbsp;organisational\u0026amp;nbsp;change management with customer during engagements\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:true,\u0026amp;quot;134233118\u0026amp;quot;:true,\u0026amp;quot;335557856\u0026amp;quot;:16777215,\u0026amp;quot;335559685\u0026amp;quot;:375}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;Own and manage senior stakeholder relationship and ensure active participation and sponsorship over the course of the engagement\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:true,\u0026amp;quot;134233118\u0026amp;quot;:true,\u0026amp;quot;335557856\u0026amp;quot;:16777215,\u0026amp;quot;335559685\u0026amp;quot;:375}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;Manage consulting program with continuous alignment with entire product implementation program\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:true,\u0026amp;quot;134233118\u0026amp;quot;:true,\u0026amp;quot;335557856\u0026amp;quot;:16777215,\u0026amp;quot;335559685\u0026amp;quot;:375}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;Establish and\u0026amp;nbsp;monitor\u0026amp;nbsp;progress toward\u0026amp;nbsp;business\u0026amp;nbsp;success criteria for each product and\u0026amp;nbsp;BU\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:true,\u0026amp;quot;134233118\u0026amp;quot;:true,\u0026amp;quot;335557856\u0026amp;quot;:16777215,\u0026amp;quot;335559685\u0026amp;quot;:375}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;Map business case into action items and solution design\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:true,\u0026amp;quot;134233118\u0026amp;quot;:true,\u0026amp;quot;335557856\u0026amp;quot;:16777215,\u0026amp;quot;335559685\u0026amp;quot;:375}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;Align launch strategy with use case and value\u0026amp;nbsp;priorities\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:true,\u0026amp;quot;134233118\u0026amp;quot;:true,\u0026amp;quot;335557856\u0026amp;quot;:16777215,\u0026amp;quot;335559685\u0026amp;quot;:375}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;Provide input into technical project plan, overlaying VRS activities\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:true,\u0026amp;quot;134233118\u0026amp;quot;:true,\u0026amp;quot;335557856\u0026amp;quot;:16777215,\u0026amp;quot;335559685\u0026amp;quot;:375}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;Develop repeat business opportunities via successful delivery,\u0026amp;nbsp;credibility\u0026amp;nbsp;and thought leadership\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:true,\u0026amp;quot;134233118\u0026amp;quot;:true,\u0026amp;quot;335557856\u0026amp;quot;:16777215,\u0026amp;quot;335559685\u0026amp;quot;:375}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;Independently perform financial analysis, benefits and impact analysis and create ROI models for the specific domain\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:true,\u0026amp;quot;134233118\u0026amp;quot;:true,\u0026amp;quot;335557856\u0026amp;quot;:16777215,\u0026amp;quot;335559685\u0026amp;quot;:375}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;Required Experience\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;335557856\u0026amp;quot;:16777215,\u0026amp;quot;335559738\u0026amp;quot;:150,\u0026amp;quot;335559739\u0026amp;quot;:150}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;Minimum of 5 years of experience in functions and industries in which\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;NiCE\u0026lt;/span\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;\u0026amp;nbsp;provides services\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:true,\u0026amp;quot;134233118\u0026amp;quot;:true,\u0026amp;quot;335557856\u0026amp;quot;:16777215,\u0026amp;quot;335559685\u0026amp;quot;:375}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;Minimum 5 years of leadership experience in contact center environment preferred\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:true,\u0026amp;quot;134233118\u0026amp;quot;:true,\u0026amp;quot;335557856\u0026amp;quot;:16777215,\u0026amp;quot;335559685\u0026amp;quot;:375}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;Experience with contact center enterprise software, and specifically deep domain experience in\u0026amp;nbsp;IVR/Routing/ACD and Work Force Management\u0026amp;nbsp;or Quality Management\u0026amp;nbsp;preferred\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:true,\u0026amp;quot;134233118\u0026amp;quot;:true,\u0026amp;quot;335557856\u0026amp;quot;:16777215,\u0026amp;quot;335559685\u0026amp;quot;:375}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;Hands on experience of implementing AI/Digital products (such as Co-pilot, Autopilot) from a people and process\u0026amp;nbsp;perspective (such as\u0026amp;nbsp;understanding any\u0026amp;nbsp;Change Management,\u0026amp;nbsp;adoption\u0026amp;nbsp;or Value\u0026amp;nbsp;Realisation\u0026amp;nbsp;challenges).\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:true,\u0026amp;quot;134233118\u0026amp;quot;:true,\u0026amp;quot;335557856\u0026amp;quot;:16777215,\u0026amp;quot;335559685\u0026amp;quot;:375}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;Experience in business process improvement and Customer Success\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:true,\u0026amp;quot;134233118\u0026amp;quot;:true,\u0026amp;quot;335557856\u0026amp;quot;:16777215,\u0026amp;quot;335559685\u0026amp;quot;:375}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;Must have proven ability to\u0026amp;nbsp;independently and effectively handle Sr. Executive audience and stakeholders, provide thought leadership and gain strategic partnership\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:true,\u0026amp;quot;134233118\u0026amp;quot;:true,\u0026amp;quot;335557856\u0026amp;quot;:16777215,\u0026amp;quot;335559685\u0026amp;quot;:375}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;Led project\u0026amp;nbsp;teams and\u0026amp;nbsp;demonstrated\u0026amp;nbsp;operational performance improvements with significant benefit.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:true,\u0026amp;quot;134233118\u0026amp;quot;:true,\u0026amp;quot;335557856\u0026amp;quot;:16777215,\u0026amp;quot;335559685\u0026amp;quot;:375}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;Demonstrated experience with leading\u0026amp;nbsp;organisational\u0026amp;nbsp;change, creating governance teams and center of excellence processes\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:true,\u0026amp;quot;134233118\u0026amp;quot;:true,\u0026amp;quot;335557856\u0026amp;quot;:16777215,\u0026amp;quot;335559685\u0026amp;quot;:375}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;Certification or\u0026amp;nbsp;demonstrated\u0026amp;nbsp;expertise\u0026amp;nbsp;in\u0026amp;nbsp;organisational\u0026amp;nbsp;change management\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:true,\u0026amp;quot;134233118\u0026amp;quot;:true,\u0026amp;quot;335557856\u0026amp;quot;:16777215,\u0026amp;quot;335559685\u0026amp;quot;:375}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:true,\u0026amp;quot;134233118\u0026amp;quot;:true,\u0026amp;quot;335557856\u0026amp;quot;:16777215,\u0026amp;quot;335559685\u0026amp;quot;:375}\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;TextRun SCXW260186456 BCX8\u0026quot; lang=\u0026quot;EN-US\u0026quot; data-contrast=\u0026quot;none\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;NormalTextRun SCXW260186456 BCX8\u0026quot;\u0026gt;Six Sigma Certification or other Process Improvement Discipline preferred\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:true,\u0026amp;quot;134233118\u0026amp;quot;:true,\u0026amp;quot;335557856\u0026amp;quot;:16777215,\u0026amp;quot;335559685\u0026amp;quot;:375}\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;EOP Selected SCXW260186456 BCX8\u0026quot; data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:true,\u0026amp;quot;134233118\u0026amp;quot;:true,\u0026amp;quot;335557856\u0026amp;quot;:16777215,\u0026amp;quot;335559685\u0026amp;quot;:375}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;Req ID: 11409\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Reporting to: Director, Business Consulting, VRS.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Role type: Individual contributor\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;#LI-Remote\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;strong\u0026gt;About NiCE \u0026lt;/strong\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4012330101,"name":"GCO - Customer Success \u0026 Services","child_ids":[],"parent_id":4012244101}],"offices":[{"id":4005182101,"name":"United Kingdom - Remote","location":"United Kingdom - Remote","child_ids":[],"parent_id":4005102101}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://boards.eu.greenhouse.io/nice/jobs/4806064101?gh_jid=4806064101","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4440829101,"location":{"name":"USA - Hoboken, NJ"},"metadata":[{"id":4778158101,"name":"Job Type","value":"Regular","value_type":"single_select"},{"id":4787631101,"name":"Hiring Manager","value":{"name":"Reut Sagi","email":"reut.finkelstein@nice.com","user_id":4114043101,"employee_id":"62412"},"value_type":"user"},{"id":4614529101,"name":"Category","value":"BUSINESS \u0026 SALES OPERATIONS","value_type":"short_text"},{"id":4614545101,"name":"Job String","value":"Business \u0026 Sales Operations.Project and Program Management.Business Project Mgmt","value_type":"short_text"},{"id":4787135101,"name":"(HRBP) Critical Role","value":"Not Applicable","value_type":"single_select"},{"id":4952164101,"name":"(HRBP) Acquisition Job","value":"Not Applicable","value_type":"single_select"},{"id":7821998101,"name":"TA Director Only – Campaign","value":null,"value_type":"yes_no"}],"id":4806064101,"updated_at":"2026-08-28T02:17:11-04:00","requisition_id":"10311","title":"Business Project Manager","company_name":"NICE","first_published":"2026-03-11T12:40:51-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Job Summary\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are seeking a Business Project Manager to join the Global Business Operations team, focused on improving and managing post-sales processes across Services, Support, and Business Partner organizations. In this role, you will lead cross-functional initiatives from discovery and business requirements through implementation and rollout, driving operational efficiency and scalable process improvements across a global software environment. The position requires strong business analysis and process optimization skills, along with the ability to leverage data, BI tools, and emerging technologies such as AI to identify insights and recommend solutions. You will work closely with business stakeholders and IT teams to address operational challenges, define best-practice processes, and ensure successful adoption through workshops, user acceptance testing (UAT), and training. The ideal candidate is highly organized, analytical, and collaborative, with the ability to manage multiple initiatives simultaneously while influencing stakeholders and delivering impactful results.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;x_x_elementtoproof\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Responsibilities:\u0026lt;/strong\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;x_x_elementtoproof\u0026quot;\u0026gt;·\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp; \u0026amp;nbsp;Serves as a Project Manager for the Global Business Operations organization, focused on post sales unites (Services, Support, business partners etc.)\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;x_x_elementtoproof\u0026quot;\u0026gt;·\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp; \u0026amp;nbsp;End-to-end accountability for\u0026amp;nbsp;internal\u0026amp;nbsp;process-change projects, from business requirement definition and planning to successful delivery and implementation\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;x_x_elementtoproof\u0026quot;\u0026gt;·\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp; \u0026amp;nbsp;Ongoing learning, and managing discovery phases of a new business processes, while interviewing different stockholders and self-learning\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;x_x_elementtoproof\u0026quot;\u0026gt;·\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp; \u0026amp;nbsp;Manage discussion to identify and suggest the best practice process to handle business challenges\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;x_x_elementtoproof\u0026quot;\u0026gt;·\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp; \u0026amp;nbsp;Perform business analysis and provide guidance on best practices and various approaches as part of the finalized requirements\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;x_x_elementtoproof\u0026quot;\u0026gt;·\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp; \u0026amp;nbsp;Consume company\u0026#39;s data and BI reports for process discovery and business insights, including using AI.\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;x_x_elementtoproof\u0026quot;\u0026gt;·\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp; \u0026amp;nbsp;Manages and supports operational issues, new needs and questions raised by the business around post sales processes and system.\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;x_x_elementtoproof\u0026quot;\u0026gt;·\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp; \u0026amp;nbsp;Lead process rollout to wide population, including workshops, UAT and training\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;x_x_elementtoproof\u0026quot;\u0026gt;·\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp; \u0026amp;nbsp;Work effectively under pressure to meet tight deadlines and goals while keeping momentum needed to drive initiatives to completion\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;x_x_elementtoproof\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Education\u0026lt;/strong\u0026gt;:\u0026amp;nbsp;\u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;x_x_elementtoproof\u0026quot;\u0026gt;·\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp; \u0026amp;nbsp;A University degree\u0026lt;span class=\u0026quot;Apple-converted-space\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;B.Sc\u0026lt;span class=\u0026quot;Apple-converted-space\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;in Industrial \u0026amp;amp; Management engineering or similar - Must\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;x_x_elementtoproof\u0026quot;\u0026gt;·\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp; \u0026amp;nbsp;MBA - an advantage\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;x_x_elementtoproof\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Requirements\u0026lt;/strong\u0026gt;:\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;x_x_elementtoproof\u0026quot;\u0026gt;·\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp; \u0026amp;nbsp;At least 3\u0026amp;nbsp;years of experience as a Project Manager of a global multinational environment in the software industry\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;x_x_elementtoproof\u0026quot;\u0026gt;·\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp; \u0026amp;nbsp;Excellent understanding of business processes\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;x_x_elementtoproof\u0026quot;\u0026gt;·\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp; \u0026amp;nbsp;Experience in leading discovery, solution suggestion and implementation phases in projects\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;x_x_elementtoproof\u0026quot;\u0026gt;·\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp; \u0026amp;nbsp;Hands-on experience with corporate applications (like SFDC, Service Now, AI tools etc.)\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;x_x_elementtoproof\u0026quot;\u0026gt;·\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp; \u0026amp;nbsp;Experience in writing business requirement documents\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;x_x_elementtoproof\u0026quot;\u0026gt;·\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp; \u0026amp;nbsp;Self-learning capabilities, via reading, interviewing and data analysis\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;x_x_elementtoproof\u0026quot;\u0026gt;·\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp; \u0026amp;nbsp;Managerial skills and experience in matrix management\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;x_x_elementtoproof\u0026quot;\u0026gt;·\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp; \u0026amp;nbsp;Experience leading multi-activities in parallel\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;x_x_elementtoproof\u0026quot;\u0026gt;·\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp; \u0026amp;nbsp;Experience working closely with IT\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;x_x_elementtoproof\u0026quot;\u0026gt;·\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp; \u0026amp;nbsp;Strong understanding and experience in organization-wide issues and be able to suggest solutions for resolution\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;x_x_elementtoproof\u0026quot;\u0026gt;·\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp; \u0026amp;nbsp;Successful track record in business analysis, setting priorities, shaping processes, and developing an infrastructure that creates a stronger and more efficient organization\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;x_x_elementtoproof\u0026quot;\u0026gt;·\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp; \u0026amp;nbsp;Highly organized, dynamic and self-motivated team player with a flexible and creative approach\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;x_x_elementtoproof\u0026quot;\u0026gt;·\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp; \u0026amp;nbsp;Excellent communication and coalition building skills with an ability to balance, negotiate, and work with a variety of internal stakeholders\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;x_x_elementtoproof\u0026quot;\u0026gt;·\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp; \u0026amp;nbsp;Experience in Consulting company - an advantage\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;x_x_elementtoproof\u0026quot;\u0026gt;·\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp; \u0026amp;nbsp;Knowledge in Professional Services \u0026amp;nbsp;\u0026amp;amp; Support processes and systems – an advantage\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;strong\u0026gt;About NiCE \u0026lt;/strong\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4012330101,"name":"GCO - Customer Success \u0026 Services","child_ids":[],"parent_id":4012244101}],"offices":[{"id":4005059101,"name":"USA - Hoboken, NJ","location":"USA - Hoboken, NJ","child_ids":[],"parent_id":4005091101}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://boards.eu.greenhouse.io/nice/jobs/4938801101?gh_jid=4938801101","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4506070101,"location":{"name":"Israel - Raanana"},"metadata":[{"id":4778158101,"name":"Job Type","value":"Regular","value_type":"single_select"},{"id":4787631101,"name":"Hiring Manager","value":{"name":"Avishag Tomer","email":"avishag.tomer@nice.com","user_id":4108186101,"employee_id":"3163"},"value_type":"user"},{"id":4614529101,"name":"Category","value":"ACCOUNTING \u0026 FINANCE","value_type":"short_text"},{"id":4614545101,"name":"Job String","value":"Accounting \u0026 Finance.FinOps.FinOps","value_type":"short_text"},{"id":4787135101,"name":"(HRBP) Critical Role","value":"Not Applicable","value_type":"single_select"},{"id":4952164101,"name":"(HRBP) Acquisition Job","value":"Not Applicable","value_type":"single_select"},{"id":7821998101,"name":"TA Director Only – Campaign","value":null,"value_type":"yes_no"}],"id":4938801101,"updated_at":"2026-09-01T10:29:44-04:00","requisition_id":"11535","title":"Cloud FinOps Business Partner","company_name":"NICE","first_published":"2026-07-28T06:02:04-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;So, what’s the role all about?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;NiCE operates at high cloud scale in a challenging environment, where best-practice FinOps turns that scale into measurable savings and business value.\u0026amp;nbsp;As a Cloud FinOps Business Partner, you\u0026#39;ll sit at the center of how NiCE invests in, optimizes, and governs a large-scale cloud footprint. Working across Engineering, Operations, Finance, Procurement and IT, you\u0026#39;ll drive cost visibility, lead optimization programs, and shape best-practice FinOps at scale - boosting the company\u0026#39;s cloud efficiency and cloud governance.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;How will you make an impact?\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Support business units with cloud cost transparency by preparing reports, dashboards, and cost breakdowns.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner\u0026amp;nbsp;with Engineering, Cloud Ops, Finance and Product teams to turn cost insights into action\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Assist in company-wide cloud efficiency and cost-optimization programs by analyzing usage data and identifying savings opportunities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Track and maintain FinOps KPIs and reporting; build and maintain optimization roadmaps aligned with organizational goals.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Monitor commitment coverage (Reserved Instances, Savings Plans) and flag commercial opportunities for review.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Analyze AWS cost and usage reports and assist with budget tracking and variance analysis.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with internal stakeholders and help contextualize cloud billing data for non-technical audiences.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Participate in FinOps initiatives around AI workloads and assist in tracking AI-related cloud costs.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Have you got what it takes?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;2+ years of FinOps experience in large scale organizations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;5+ years of hands-on complex project management experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hands-on experience with AWS and Azure console and services; familiarity with GCP is a plus.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong data-analysis skills and advanced proficiency in Excel.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bachelor\u0026#39;s degree in Business Management, Economics, Accounting, or Information Technology.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Understanding of accounting or financial concepts.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to manage and communicate with stakeholders effectively\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficient English\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What’s in it for you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join an ever-growing, market-disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Enjoy NiCE-FLEX!\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Requisition ID: 11535\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;Reporting into: Manager, Cloud FinOps\u0026lt;/strong\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;Role Type: IC\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;#LI-Hybrid\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;strong\u0026gt;About NiCE \u0026lt;/strong\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4015649101,"name":"CX - Strategy and Ops","child_ids":[],"parent_id":4012244101}],"offices":[{"id":4005087101,"name":"Israel - Raanana","location":"Israel - Raanana","child_ids":[],"parent_id":4005050101}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://boards.eu.greenhouse.io/nice/jobs/4911953101?gh_jid=4911953101","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4493666101,"location":{"name":"USA - Remote"},"metadata":[{"id":4778158101,"name":"Job Type","value":"Regular","value_type":"single_select"},{"id":4787631101,"name":"Hiring Manager","value":{"name":"Trevor Holbrook","email":"trevor.holbrook@niceincontact.com","user_id":4115786101,"employee_id":"110342"},"value_type":"user"},{"id":4614529101,"name":"Category","value":"SALES","value_type":"short_text"},{"id":4614545101,"name":"Job String","value":"Sales.Account Executive.Account Executive","value_type":"short_text"},{"id":4787135101,"name":"(HRBP) Critical Role","value":"QCR","value_type":"single_select"},{"id":4952164101,"name":"(HRBP) Acquisition Job","value":"Not Applicable","value_type":"single_select"},{"id":7821998101,"name":"TA Director Only – Campaign","value":null,"value_type":"yes_no"}],"id":4911953101,"updated_at":"2026-08-28T02:17:11-04:00","requisition_id":"11344","title":"Commercial Account Executive","company_name":"NICE","first_published":"2026-07-06T13:47:04-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;So, what’s the role all about?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The\u0026amp;nbsp;\u0026lt;strong\u0026gt;Commercial \u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;Account Executive\u0026lt;/strong\u0026gt; is responsible for identifying new sales opportunities and building market share in their regions. This position is required to increase revenue streams within Enterprise and Commercial contact centers.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Candidate must reside in the Tri-State area (NY, NJ, CT)\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;How will you make an impact?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Responsible for achieving annual sales quota and personally negotiating Enterprise-wide agreements.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Coordinate and lead all sales activities to achieve business goals.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensure the proposed sales and solutions capitalize on NiCE CXone Mpower\u0026#39;s strengths and can be implemented successfully.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Establishing new strategic relationships while maintaining existing relationships and analyzing customers’ business situations to identify constraints and new opportunities due to technological advances.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop and maintain high-level relations with ‘C’levels.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Initiate, support, develop and monitor purchasing agreements between NiCE CXone Mpower and the customer.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Have you got what it takes?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;5+ years of experience selling multiple software products (portfolio sales) and services into sophisticated accounts in a hunter-type of role.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Minimum of 1-2 years selling AI Software Solutions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong understanding of AI technology \u0026amp;amp; its applications\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Superior relationship and client management skills that effectively build trust and credibly manage/resolve customer escalations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborative approach to sales that includes working with multiple groups both internally and externally.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exceptional communication and presentation skills that build confidence and credibility with C and VP-level executives.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Inherent self-sufficiency, flexibility and confidence with a preference for autonomy to take ownership and manage activities \u0026amp;amp; processes to achieve revenue results.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;You will have an advantage if you also have:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience/knowledge of CCaaS, CX, and Conversational Ai solutions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience/knowledge selling a full suite of SaaS products.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What’s in it for you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Requisition ID: 11344\u0026lt;br\u0026gt;Reporting into:\u0026amp;nbsp;RVP of Sales\u0026lt;br\u0026gt;Role Type:\u0026amp;nbsp;Individual Contributor\u0026lt;/strong\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;strong\u0026gt;About NiCE \u0026lt;/strong\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4012241101,"name":"CX Americas, Management","child_ids":[4012275101,4012284101,4012279101,4012272101,4012278101,4020726101,4020728101,4020723101,4020729101,4020724101,4020727101,4020730101,4012276101,4020725101,4012273101,4012274101,4012282101,4020722101,4012281101,4012280101,4016670101,4060234101,4042900101,4060233101,4012283101,4029753101],"parent_id":null}],"offices":[{"id":4005168101,"name":"USA - Remote","location":"USA - Remote","child_ids":[],"parent_id":4005091101}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://boards.eu.greenhouse.io/nice/jobs/4940102101?gh_jid=4940102101","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4506497101,"location":{"name":"Philippines - Manila"},"metadata":[{"id":4778158101,"name":"Job Type","value":"Regular","value_type":"single_select"},{"id":4787631101,"name":"Hiring Manager","value":{"name":"Jared Salman","email":"jared.salman@niceincontact.com","user_id":4110603101,"employee_id":"161636"},"value_type":"user"},{"id":4614529101,"name":"Category","value":"PROFESSIONAL SERVICES","value_type":"short_text"},{"id":4614545101,"name":"Job String","value":"Professional Services.Professional Services.Professional Services Engineer","value_type":"short_text"},{"id":4787135101,"name":"(HRBP) Critical Role","value":"Not Applicable","value_type":"single_select"},{"id":4952164101,"name":"(HRBP) Acquisition Job","value":"Not Applicable","value_type":"single_select"},{"id":7821998101,"name":"TA Director Only – Campaign","value":null,"value_type":"yes_no"}],"id":4940102101,"updated_at":"2026-09-03T15:32:52-04:00","requisition_id":"11554","title":"Customer Success, CX","company_name":"NICE","first_published":"2026-08-07T11:43:05-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;sub\u0026gt;The Customer Success\u0026lt;/sub\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;sub\u0026gt;The Customer Success partners with clients throughout their lifecycle to ensure they realize value from the Proactive AI Agent platform. Working closely with Sales, Professional Services, Configuration, Product, and Development teams, the Customer Success organization is responsible for driving adoption, value realization, retention, and growth. \u0026lt;/sub\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;sub\u0026gt;Proactive AI Agents is a cloud-hosted conversational AI platform and part of the NICE CXone suite of customer engagement solutions. The platform enables organizations to proactively engage customers across digital channels through artificial intelligence, natural language processing, and automation, helping improve customer experiences while reducing operational costs.\u0026lt;/sub\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;sub\u0026gt;Role Purpose\u0026lt;/sub\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;sub\u0026gt;Support the successful delivery, adoption, and ongoing optimization of customer journeys implemented through the Proactive AI Agent platform. Partner with internal teams and customer stakeholders to design, configure, implement, and enhance solutions that deliver measurable business outcomes while ensuring long-term customer success and retention.\u0026lt;/sub\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;sub\u0026gt;Key Responsibilities\u0026lt;/sub\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;sub\u0026gt;Support the successful delivery and ongoing optimization of client journeys through execution of customer success and professional services plans.\u0026lt;/sub\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;sub\u0026gt;Partner with Sales, Professional Services, and Business Intelligence teams to implement solutions aligned with client business objectives.\u0026lt;/sub\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;sub\u0026gt;Own the operational health of assigned client accounts by monitoring adoption, engagement, and business outcomes.\u0026lt;/sub\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;sub\u0026gt;Identify and communicate risks, opportunities, and recommendations to support customer success and retention.\u0026lt;/sub\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;sub\u0026gt;Develop a strong understanding of client business processes, requirements, and success measures.\u0026lt;/sub\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;sub\u0026gt;Deliver high-quality technical implementations, solution configurations, and validation activities in accordance with established standards and best practices.\u0026lt;/sub\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;sub\u0026gt;Serve as a primary day-to-day contact for assigned accounts, building trusted working relationships with operational stakeholders.\u0026lt;/sub\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;sub\u0026gt;Translate business requirements into technical solution designs and configuration requirements.\u0026lt;/sub\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;sub\u0026gt;Monitor, analyze, and communicate client performance metrics, platform utilization, and value realization.\u0026lt;/sub\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;sub\u0026gt;Support client adoption of new platform capabilities and functionality.\u0026lt;/sub\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;sub\u0026gt;Collaborate across delivery, customer experience, security, and technical teams to ensure successful project outcomes.\u0026lt;/sub\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;sub\u0026gt;Participate in solution planning, implementation, go-live support, and ongoing optimization activities.\u0026lt;/sub\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;sub\u0026gt;Operate within Agile or similar project delivery methodologies to support project execution.\u0026lt;/sub\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;sub\u0026gt;Maintain accountability for assigned deliverables, client commitments, and workstreams.\u0026lt;/sub\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;sub\u0026gt;Identify opportunities for continuous improvement, enhanced customer outcomes, and expansion of platform value.\u0026lt;/sub\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;sub\u0026gt;\u0026amp;nbsp;\u0026lt;/sub\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;sub\u0026gt;Experience and Skills\u0026lt;/sub\u0026gt;\u0026lt;/strong\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;sub\u0026gt;Bachelor’s degree or equivalent professional experience.\u0026lt;/sub\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;sub\u0026gt;Experience in Customer Success, Professional Services, Account Management, Service Delivery, or a customer-facing role within a SaaS, cloud, or technology environment.\u0026lt;/sub\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;sub\u0026gt;Experience supporting project delivery in an IT or customer-facing environment.\u0026lt;/sub\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;sub\u0026gt;Ability to gather requirements, understand business processes, and contribute to solution design activities.\u0026lt;/sub\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;sub\u0026gt;Strong commercial awareness and understanding of customer lifecycle management.\u0026lt;/sub\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;sub\u0026gt;Strong analytical skills with experience using Excel, reporting platforms, or business intelligence tools.\u0026lt;/sub\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;sub\u0026gt;Strong verbal and written communication skills.\u0026lt;/sub\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;sub\u0026gt;Demonstrated ability to build trusted customer relationships and manage stakeholder expectations.\u0026lt;/sub\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;sub\u0026gt;Experience working with large organizations and navigating complex stakeholder environments.\u0026lt;/sub\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;sub\u0026gt;Ability to manage multiple customer accounts, projects, or workstreams simultaneously.\u0026lt;/sub\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;em\u0026gt;\u0026lt;sub\u0026gt;NiCE to have:\u0026lt;/sub\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;sub\u0026gt;Experience with conversational AI, automation, or customer experience technologies.\u0026lt;/sub\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;sub\u0026gt;Exposure to Agile delivery methodologies.\u0026lt;/sub\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;sub\u0026gt;Project management certification or related qualifications.\u0026lt;/sub\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;sub\u0026gt;Experience creating business cases and presenting data-driven recommendations.\u0026lt;/sub\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;sub\u0026gt;Advanced data analysis experience using reporting or BI tools.\u0026lt;/sub\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;sub\u0026gt;Attributes\u0026lt;/sub\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;sub\u0026gt;Strong relationship builder who can quickly establish credibility and trust.\u0026lt;/sub\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;sub\u0026gt;Communicates technical concepts clearly to both technical and non-technical audiences.\u0026lt;/sub\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;sub\u0026gt;Curious, proactive, and eager to learn.\u0026lt;/sub\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;sub\u0026gt;Demonstrates accountability and ownership.\u0026lt;/sub\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;sub\u0026gt;Customer-focused with strong problem-solving skills.\u0026lt;/sub\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;sub\u0026gt;Organized and process-oriented.\u0026lt;/sub\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;sub\u0026gt;Adaptable and able to perform effectively in a fast-paced environment.\u0026lt;/sub\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;sub\u0026gt;Able to manage competing priorities and operate under stakeholder pressure.\u0026lt;/sub\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;sub\u0026gt;Continuously seeks opportunities to improve processes, outcomes, and technical expertise.\u0026lt;/sub\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;sub\u0026gt;What’s in it for you?\u0026lt;/sub\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;sub\u0026gt;Join an ever-growing, market-disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!\u0026lt;/sub\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;sub\u0026gt;Requisition ID: 16411\u0026lt;/sub\u0026gt;\u0026lt;br\u0026gt;\u0026lt;sub\u0026gt;Reporting into: Team Lead (Customer Success) / Manager, Professional Services\u0026lt;/sub\u0026gt;\u0026lt;br\u0026gt;\u0026lt;sub\u0026gt;Role Type:\u0026amp;nbsp;Individual Contributor\u0026lt;/sub\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;sub\u0026gt;Internal Role Title: Professional Services Engineer (Customer Success)\u0026lt;/sub\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;strong\u0026gt;About NiCE \u0026lt;/strong\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4053783101,"name":"CX - Agentic Experience Automation","child_ids":[],"parent_id":4058412101}],"offices":[{"id":4005172101,"name":"Philippines - Manila","location":"Philippines - Manila","child_ids":[],"parent_id":4005111101}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://boards.eu.greenhouse.io/nice/jobs/4913506101?gh_jid=4913506101","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4494363101,"location":{"name":"USA - Remote"},"metadata":[{"id":4778158101,"name":"Job Type","value":"Regular","value_type":"single_select"},{"id":4787631101,"name":"Hiring Manager","value":{"name":"Mickelle Schrank","email":"mschrank@playvox.com","user_id":4338906101,"employee_id":"185379"},"value_type":"user"},{"id":4614529101,"name":"Category","value":"SALES","value_type":"short_text"},{"id":4614545101,"name":"Job String","value":"Sales.Customer Success.Customer Success Manager","value_type":"short_text"},{"id":4787135101,"name":"(HRBP) Critical Role","value":"Not Applicable","value_type":"single_select"},{"id":4952164101,"name":"(HRBP) Acquisition Job","value":"Not Applicable","value_type":"single_select"},{"id":7821998101,"name":"TA Director Only – Campaign","value":null,"value_type":"yes_no"}],"id":4913506101,"updated_at":"2026-08-28T02:17:11-04:00","requisition_id":"11351","title":"Customer Success Manager","company_name":"NICE","first_published":"2026-07-01T16:33:37-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;So, what’s the role all about?\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;The primary goal of the Customer Success Manager at NICE is to work closely with our cloud customer base to ensure high customer satisfaction \u0026amp;amp; enable product adoption, to both preserve customer’s reoccurring revenue, \u0026amp;amp; create loyal promoters driving additional business. Performance in the role is measured by retention, growth of contract values, while ensuring assigned cloud accounts become willing references for prospect customers.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;How will you make an impact?\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;4\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;1\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;Act as the single point of ownership for customer success across assigned accounts, coordinating NiCE CX resources as needed to deliver outcomes\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335557856\u0026amp;quot;:16777215,\u0026amp;quot;335559738\u0026amp;quot;:240,\u0026amp;quot;335559739\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;4\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;2\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;Develop and maintain strong, productive relationships with customers, holding regular success reviews to understand their contact centre operations, business goals, and success criteria\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335557856\u0026amp;quot;:16777215,\u0026amp;quot;335559738\u0026amp;quot;:240,\u0026amp;quot;335559739\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;1\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;1\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Negotiating contract renewals and maintaining high revenue retention rates\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559738\u0026amp;quot;:240,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;1\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;2\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;Gain a deep understanding of each customer’s environment, identify success gaps and opportunities, and propose solutions that accelerate adoption and business impact\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559738\u0026amp;quot;:240,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;1\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;3\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Identifying expansion opportunities by having a deep understanding of the customer’s business operations and applying our solutions to provide business impact\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559738\u0026amp;quot;:240,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;1\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;4\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;Proactively manage customer health, risks, and escalations, ensuring a consistently positive customer experience\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335557856\u0026amp;quot;:16777215,\u0026amp;quot;335559738\u0026amp;quot;:240,\u0026amp;quot;335559739\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;1\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;5\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Performing periodic Business Reviews\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559738\u0026amp;quot;:240,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;1\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;6\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Acting as a strong customer advocate, while maintaining business priorities\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559738\u0026amp;quot;:240,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;1\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;7\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Engaging and communicating effectively with senior leaders both internally and externally\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559738\u0026amp;quot;:240,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; 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data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;3\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;1\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Strong background in Workforce Engagement, Quality Management and Contact Centers\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;3\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;2\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;3+ years experience in a customer-facing, role such as Consultant, SaaS Implementation Coordinator, Solutions Engineer, or hands on Customer Success Manager in the Cloud ecosystem\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;3\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;3\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Ability to engage in technical dialogue with customers and internal audiences\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;3\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;4\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;3+ years working within hosted or Software as a Service business-model\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;3\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;5\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Bachelor’s degree or equivalent experience preferred\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;3\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;6\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Experience in managing the business aspects for a range of customer tiers, as well as communicating customer initiatives internally with Executive leadership\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;3\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;7\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Demonstrated experience in a fast-paced environment and meeting customer time constraints\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;3\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;8\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Experience working with Gainsight, and Salesforce\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;strong\u0026gt;About NiCE \u0026lt;/strong\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4012330101,"name":"GCO - Customer Success \u0026 Services","child_ids":[],"parent_id":4012244101}],"offices":[{"id":4005168101,"name":"USA - Remote","location":"USA - Remote","child_ids":[],"parent_id":4005091101}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://boards.eu.greenhouse.io/nice/jobs/4959015101?gh_jid=4959015101","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4514977101,"location":{"name":"India - Pune"},"metadata":[{"id":4778158101,"name":"Job Type","value":"Regular","value_type":"single_select"},{"id":4787631101,"name":"Hiring Manager","value":{"name":"Sumeet S","email":"sumeet@niceactimize.com","user_id":4115392101,"employee_id":"152129"},"value_type":"user"},{"id":4614529101,"name":"Category","value":"R\u0026D","value_type":"short_text"},{"id":4614545101,"name":"Job String","value":"R\u0026D.Data Science.Data Scientist","value_type":"short_text"},{"id":4787135101,"name":"(HRBP) Critical Role","value":"Not Applicable","value_type":"single_select"},{"id":4952164101,"name":"(HRBP) Acquisition Job","value":"Not Applicable","value_type":"single_select"},{"id":7821998101,"name":"TA Director Only – Campaign","value":false,"value_type":"yes_no"}],"id":4959015101,"updated_at":"2026-09-08T01:04:09-04:00","requisition_id":"11631","title":"Data Scientist, Actimize","company_name":"NICE","first_published":"2026-08-25T00:46:28-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;So What’s the role all about?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are looking for talented and motivated Data Scientists who are passionate about solving complex fraud‑related problems using advanced analytics and machine learning. You are someone who thrives on exploring large datasets, uncovering hidden patterns, and building predictive models that make a real business impact. You enjoy collaborating with cross‑functional teams, experimenting with new techniques, and delivering scalable analytical solutions.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;If you love transforming raw data into actionable insights and want to be part of a high‑performing analytics team at NICE Actimize, this role is for you.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;How will you make an impact?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You will join a dynamic team of highly skilled Data Scientists and Fraud Analytics experts working on cutting‑edge analytical solutions. In this role, you will:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Work with large, complex datasets to analyze fraud cases and identify inconsistencies.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build, validate, and optimize machine learning models for fraud detection and prevention.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Research data patterns to predict fraudulent transactions and improve model performance.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Enhance existing models using advanced computational algorithms and techniques.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop compelling visualizations that help stakeholders understand trends and insights.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with business teams, engineers, and stakeholders to deliver scalable analytical solutions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive continuous improvement by staying updated with the latest advancements in Data Science and ML.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Communicate analytical findings clearly to both technical and non‑technical audiences.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Participate in critical discussions, advocate technical solutions, and support model deployment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contribute to innovation forums and knowledge‑sharing initiatives across NICE.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Have you got what it takes?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;2 to 4 years of relevant Data Science experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong analytical, problem‑solving, and communication skills.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to explain complex analytical concepts to non‑technical stakeholders.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working in agile, multi‑disciplinary teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Self‑driven, collaborative, and committed to delivering high‑quality outcomes.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications \u0026amp;amp; Skills\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Core Skills\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Advanced degree in Statistics, Mathematics, Computer Science, Engineering, or related fields.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong knowledge of statistical techniques (regression, feature selection, time series, etc.).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficiency in SQL and Excel.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong programming skills in Python (3.7+).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hands‑on experience with ML techniques (clustering, decision trees, boosting, etc.).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience developing and deploying classification and regression models at enterprise scale.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Understanding of logistic regression and regularization techniques.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with ML‑Ops frameworks or containerized environments (Kubernetes is a plus).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience troubleshooting production data and deployed models.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exposure to cloud platforms (AWS, Azure preferred).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with visualization and presenting insights clearly.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Additional Desired Qualifications\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience in fraud analytics, financial crime, or risk management models.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Knowledge of financial systems and data standards.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with containerized model development using Kubernetes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exposure to banking or financial services domain.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What’s in it for you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Enjoy NiCE-FLEX!\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Requisition Details\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Requisition ID:\u0026lt;/strong\u0026gt; 11631\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Reporting into:\u0026lt;/strong\u0026gt; Tech Manager, Actimize\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Role Type:\u0026lt;/strong\u0026gt; Individual Contributor\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;strong\u0026gt;About NiCE \u0026lt;/strong\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4023801101,"name":"Actimize - Services - International","child_ids":[],"parent_id":4012238101}],"offices":[{"id":4005086101,"name":"India - Pune","location":"India - Pune","child_ids":[],"parent_id":4005049101}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://boards.eu.greenhouse.io/nice/jobs/4906278101?gh_jid=4906278101","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4491115101,"location":{"name":"United Kingdom - Remote"},"metadata":[{"id":4778158101,"name":"Job Type","value":"Regular","value_type":"single_select"},{"id":4787631101,"name":"Hiring Manager","value":{"name":"Chandra Nanjegowda","email":"chandra.nanjegowda@nice.com","user_id":4108665101,"employee_id":"111653"},"value_type":"user"},{"id":4614529101,"name":"Category","value":"PROFESSIONAL SERVICES","value_type":"short_text"},{"id":4614545101,"name":"Job String","value":"R\u0026D.Software Engineering.Software Engineer","value_type":"short_text"},{"id":4787135101,"name":"(HRBP) Critical Role","value":"Not Applicable","value_type":"single_select"},{"id":4952164101,"name":"(HRBP) Acquisition Job","value":"Not Applicable","value_type":"single_select"},{"id":7821998101,"name":"TA Director Only – Campaign","value":false,"value_type":"yes_no"}],"id":4906278101,"updated_at":"2026-08-28T02:17:11-04:00","requisition_id":"11294","title":"DevOps Engineer- Late Shift(2 PM - 10PM)","company_name":"NICE","first_published":"2026-06-29T07:02:53-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;So, what’s the role all about?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026amp;nbsp;\u0026lt;/strong\u0026gt;We are looking for a\u0026amp;nbsp;\u0026lt;strong\u0026gt;Senior\u0026amp;nbsp;\u0026amp;nbsp;software engineer\u0026amp;nbsp;\u0026lt;/strong\u0026gt;who is passionate about solving infrastructure challenges through software engineering and automation. In this role, you will design, develop, and maintain scalable automation frameworks that streamline cloud infrastructure provisioning, configuration management, and operational processes.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You will build programmatic infrastructure solutions using\u0026amp;nbsp;\u0026lt;strong\u0026gt;Python\u0026lt;/strong\u0026gt;,\u0026amp;nbsp;\u0026lt;strong\u0026gt;Jinja2\u0026lt;/strong\u0026gt;, and\u0026amp;nbsp;\u0026lt;strong\u0026gt;Terraform\u0026lt;/strong\u0026gt;, generating and managing Infrastructure as Code (IaC) at scale. You will also leverage\u0026amp;nbsp;\u0026lt;strong\u0026gt;Puppet\u0026lt;/strong\u0026gt;\u0026amp;nbsp;for configuration management and develop\u0026amp;nbsp;\u0026lt;strong\u0026gt;PowerShell-based automation\u0026lt;/strong\u0026gt;\u0026amp;nbsp;to support and optimize Windows environments.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This is a highly technical, coding-focused position. The ideal candidate is a software-minded engineer who writes clean, maintainable, and testable code every day—not just ad hoc scripts. You should be comfortable designing reusable automation components, applying software development best practices, and driving operational excellence through automation across complex cloud and hybrid environments.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;How Will You Make an Impact?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Drive infrastructure standardization and operational excellence by designing and developing scalable automation frameworks in Python that enable consistent and repeatable deployments across cloud and on-premises environments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Accelerate infrastructure provisioning by building and enhancing Terraform code-generation platforms using Python and Jinja2, enabling teams to produce validated, environment-specific infrastructure code from reusable templates.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Improve system reliability and compliance by developing and maintaining Puppet modules, manifests, and Hiera configurations that manage Linux and Windows environments at scale.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Increase operational efficiency across Windows platforms by creating robust PowerShell automation solutions for server management, Active Directory administration, and hybrid cloud integrations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Simplify complex infrastructure workflows by developing internal automation tools, command-line utilities, and APIs that empower engineering teams to self-service common operational tasks.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Enhance the speed and safety of infrastructure delivery by integrating automation frameworks with CI/CD pipelines, enabling automated validation, testing, and deployment of infrastructure changes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Improve software quality and reduce deployment risk by implementing comprehensive testing strategies for infrastructure code, including unit testing, linting, and integration testing.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner closely with cloud, platform, and application teams to identify manual processes, eliminate operational toil, and drive automation-first solutions across the organization.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Enable long-term scalability and maintainability by creating clear documentation, standards, and runbooks for automation frameworks and infrastructure templates.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contribute to a strong engineering culture by participating in code reviews, sharing best practices, and continuously improving the quality, security, and maintainability of automation solutions.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Have you got what it takes?\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Python \u0026amp;amp; Automation Development\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;5+ years of Python development experience — not scripting, but structured, testable application code\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong understanding of Python packaging, virtual environments, dependency management (pip, Poetry), and code quality tooling (pylint, black, mypy)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience building CLI tools and automation frameworks using Python (Click, Typer, or similar)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hands-on experience with Jinja2 templating — building reusable, parameterised templates for configuration and infrastructure code generation\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with pytest for unit and integration testing of automation code\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Terraform \u0026amp;amp; IaC Code Generation\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Strong Terraform proficiency: module design, state management, remote backends, workspaces, and dependency graphs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven experience generating Terraform HCL programmatically using Python and Jinja2 — building template-driven pipelines that produce valid, linted, plan-ready infrastructure code\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with Terraform tooling: tflint, tfsec, terraform-docs, Terragrunt, or Atlantis\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Understanding of Terraform provider internals and resource lifecycle management\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Puppet \u0026amp;amp; Configuration Management\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Hands-on Puppet experience: writing manifests and modules, Hiera data hierarchies, node classification, and r10k / Code Manager workflows\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience managing mixed Linux and Windows environments with Puppet at scale\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with puppet-lint, rspec-puppet, and automated Puppet module testing pipelines\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Understanding of Puppet Enterprise or open-source Puppet Server administration\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;PowerShell Scripting\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Proficient PowerShell scripting for Windows Server administration, task automation, and hybrid cloud integrations (AWS Tools for PowerShell, Azure PowerShell)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience writing reusable PowerShell modules, functions, and error-handling patterns\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with Pester for PowerShell unit testing\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience automating Active Directory, Group Policy, or Windows networking tasks via PowerShell\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Cloud \u0026amp;amp; Infrastructure\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Solid AWS experience: EC2, EKS/ECS, Lambda, S3, RDS, VPC, IAM, and CloudWatch — understanding of services as automation targets\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with CI/CD platforms and integrating infrastructure code pipelines (GitHub Actions, Jenkins, GitLab CI)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfortable working with Linux\u0026amp;nbsp;\u0026amp;nbsp;and Windows Server in production environments\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What’s in it for you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;Enjoy NICE-FLEX!\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Requisition ID: 11294\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;Reporting into:\u0026amp;nbsp;\u0026lt;em\u0026gt;Director, Cloud Operations CXone, EMEA\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Role Type:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;Individual Contributor\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;strong\u0026gt;About NiCE \u0026lt;/strong\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4060229101,"name":"CX - Platform Operations","child_ids":[],"parent_id":4058412101}],"offices":[{"id":4005182101,"name":"United Kingdom - Remote","location":"United Kingdom - Remote","child_ids":[],"parent_id":4005102101}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://boards.eu.greenhouse.io/nice/jobs/4887612101?gh_jid=4887612101","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4482010101,"location":{"name":"United Kingdom - Remote"},"metadata":[{"id":4778158101,"name":"Job Type","value":"Regular","value_type":"single_select"},{"id":4787631101,"name":"Hiring Manager","value":{"name":"Rohith Krishnappa","email":"rohith.krishnappa@nice.com","user_id":4470213101,"employee_id":"195971"},"value_type":"user"},{"id":4614529101,"name":"Category","value":"PROFESSIONAL SERVICES","value_type":"short_text"},{"id":4614545101,"name":"Job String","value":"R\u0026D.Software Engineering.DevOps Engineer","value_type":"short_text"},{"id":4787135101,"name":"(HRBP) Critical Role","value":"Not Applicable","value_type":"single_select"},{"id":4952164101,"name":"(HRBP) Acquisition Job","value":"Not Applicable","value_type":"single_select"},{"id":7821998101,"name":"TA Director Only – Campaign","value":false,"value_type":"yes_no"}],"id":4887612101,"updated_at":"2026-08-28T02:17:11-04:00","requisition_id":"11153","title":"DevOps Engineer- Night Shift(10:00 PM - 6:00 AM)","company_name":"NICE","first_published":"2026-06-16T05:42:58-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;At NICE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;So, what’s the role all about?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The DevOps Engineer is a hybrid, senior-level role sitting at the intersection of operational reliability and software delivery automation. You will function as an integrated part of a cross-functional engineering team, combining the proactive service management mindset of an Application Operations Engineer with the automation-first philosophy of a DevOps practitioner.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You will be responsible for keeping production environments healthy and performant, while simultaneously designing and maintaining the CI/CD pipelines, infrastructure-as-code frameworks, and tooling that enable rapid, high-quality software delivery. You are the connective tissue between engineering, platform, and operations — someone who is equally comfortable in an incident bridge call and a sprint planning meeting.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;How will you make an impact? \u0026lt;/strong\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;DevOps \u0026amp;amp; Automation\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Design, build, and maintain continuous integration and continuous delivery (CI/CD) pipelines for rapid, quality-assured deployment of software deliverables.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build and manage Infrastructure as Code (IaC) using tools such as CloudFormation, Ansible, Terraform, Chef, or Puppet.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage day-to-day operations of release pipelines, build tools, artifact repositories, and source control systems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Coordinate build and release activities with engineering, QA, product, and other stakeholders across the organisation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify, research, and prototype new technologies and practices to continuously improve DevOps processes and team efficiency.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain and upgrade DevOps systems in both production and non-production environments on an ongoing basis.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;Cloud \u0026amp;amp; Application Operations\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Proactively monitor infrastructure and application health — including CPU, memory, file systems, databases, batch jobs, and network performance — and respond swiftly to anomalies.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify and resolve operational issues including infrastructure failures, batch processing errors, network disruptions, and client data feed problems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Troubleshoot and respond to production downtime, performance degradation, and security-related incidents in a timely, structured manner.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Perform end-to-end operational duties covering application server health, service availability, and platform integrity in accordance with documented processes and runbooks.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Review and manage client service request tickets in adherence to defined SLAs, ensuring accountability and timely resolution.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide on-call off-hour support as part of a structured rotation, including during non-prime and weekend shift windows as required.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;Documentation, Communication \u0026amp;amp; Governance\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Maintain complete and accurate operational documentation including incident tracking, change logs, and runbooks.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Produce metric reports and regular productivity/status updates for internal stakeholders and management.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Communicate proactively and clearly — both written and verbal — with internal teams, leadership, and customers on a daily basis.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Liaise with management to share feedback on existing and new processes, methodologies, best practices, and technology changes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work efficiently under pressure to meet tight deadlines while maintaining the professionalism, accuracy, and consistency expected in a high-availability environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrate a high level of individual accountability and deliver service and support that consistently exceeds client expectations.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Have you got what it takes? \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;Education \u0026amp;amp; Experience\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Bachelor\u0026#39;s degree in Computer Science, Information Technology, Business Information Systems, or a related field (or equivalent practical experience).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;2+ years of combined experience in application/production support, cloud operations, and/or software DevOps engineering in a high-availability SLA environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated experience working as a contributor on a software engineering or platform team.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Technical Skills – Required\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Strong proficiency with Linux and Unix environments; working knowledge of Windows Server administration.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience writing scripting languages — Python, PowerShell, and/or Perl — for automation, monitoring, and tooling.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with distributed source control systems, preferably GitHub or BitBucket.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Solid understanding of application server technologies including Tomcat and SSH-based remote management.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Database experience with one or more of: SQL Server, Oracle, or MySQL — including querying, performance tuning, backup/restore, and lifecycle management.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with application debugging, performance analysis, and scalability assessment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with standard application security compliance and best practices.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Knowledge of fault detection, RCA (Root Cause Analysis), and structured resolution processes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with Amazon Web Services (AWS) — core services for compute, storage, networking, and monitoring.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Technical Skills – Deep Knowledge in at Least One of:\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Database Administration: Structured and/or unstructured, indexing, performance tuning, backup/restore, data lifecycle management, scaling.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Layer 2/3 Networking: DNS, SSL/TLS, Load Balancing, IPv4 subnetting, firewalling, and CDN configuration.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Operating Systems \u0026amp;amp; Virtualisation: Linux/Windows, containers, orchestration (Kubernetes), storage types and performance, monitoring, and capacity planning.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;VoIP Administration: Signalling, encoding/decoding, protocols including SIP, RTP, Media Gateway, security, border controllers, and QoS.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;You will have an advantage if you also have:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with CI/CD automation tools such as Jenkins, CircleCI, Bamboo, or TFS Build.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with release pipeline tooling — Concourse, Thoughtworks Go, Octopus Deploy, ElectricFlow, or XebiaLabs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with Docker containers, microservices architecture, and container orchestration (Kubernetes).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with infrastructure automation tools: Ansible, Chef, Puppet, or AWS CloudFormation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with Artifactory or similar artifact repository management.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;NICE product knowledge and/or implementation or support experience with NICE CXone or related platforms.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Knowledge of ETL processes and data pipeline management.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Call centre or telecoms industry experience.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What’s in it for you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Learn more about the \u0026lt;u\u0026gt;Benefits at NICE \u0026lt;/u\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join an ever-growing, market-disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;About NICE\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NICE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Known as an innovation powerhouse that excels in AI, cloud and digital, NICE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NICE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to\u0026amp;nbsp;race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation, or any other category protected by law.\u0026lt;/em\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Requisition ID: 11153\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;Reporting into:\u0026amp;nbsp;\u0026lt;em\u0026gt;Director, Cloud Operations CXone, EMEA\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Role Type: \u0026lt;/strong\u0026gt;Individual Contributor\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;strong\u0026gt;About NiCE \u0026lt;/strong\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4060229101,"name":"CX - Platform Operations","child_ids":[],"parent_id":4058412101}],"offices":[{"id":4005182101,"name":"United Kingdom - Remote","location":"United Kingdom - Remote","child_ids":[],"parent_id":4005102101}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://boards.eu.greenhouse.io/nice/jobs/4850412101?gh_jid=4850412101","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4461695101,"location":{"name":"Israel - Raanana"},"metadata":[{"id":4778158101,"name":"Job Type","value":"Regular","value_type":"single_select"},{"id":4787631101,"name":"Hiring Manager","value":{"name":"Galya Albin Roshu","email":"galya.albinroshu@nice.com","user_id":4109871101,"employee_id":"154718"},"value_type":"user"},{"id":4614529101,"name":"Category","value":"R\u0026D","value_type":"short_text"},{"id":4614545101,"name":"Job String","value":"R\u0026D.Software Engineering.Software Engineer","value_type":"short_text"},{"id":4787135101,"name":"(HRBP) Critical Role","value":"Not Applicable","value_type":"single_select"},{"id":4952164101,"name":"(HRBP) Acquisition Job","value":"Not Applicable","value_type":"single_select"},{"id":7821998101,"name":"TA Director Only – Campaign","value":null,"value_type":"yes_no"}],"id":4850412101,"updated_at":"2026-08-28T02:17:11-04:00","requisition_id":"10738","title":"Devops Student","company_name":"NICE","first_published":"2026-04-26T10:30:22-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;So, what\u0026#39;s the role all about?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;NiCE enables organizations to address today\u0026#39;s consumer and employee expectations by delivering effortless, consistent, and personalized digital-first experiences with CXone, the world\u0026#39;s leading cloud CX platform. CSA team is dedicated to developing groundbreaking AI products that are transforming the industry. We promote a culture of collaboration, learning, and the utilization of advanced technologies. We are inviting enthusiastic students or recent graduates to join our CSA team as Associate DevOps Engineers. This position offers a unique opportunity to learn and contribute to the CI/CD processes, cloud management on AWS and Azure, and AI-powered infrastructure automation.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;How will you make an impact?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Assist in the development and maintenance of CI/CD pipelines.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work closely with experienced DevOps engineers and other teams to learn best practices in development and operations integration.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support the management of cloud infrastructure on AWS and Azure under supervision.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Help monitor system performance and participate in troubleshooting and optimization tasks.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Assist in deploying, monitoring, and maintaining AI based services and workloads.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support integration of Generative AI capabilities (e.g., LLM-based services) into CI/CD pipelines and cloud environments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Participate in evaluating and integrating AI-related tools and services.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Engage in continuous learning, adopting industry best practices, new technologies, and emerging AI trends.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Have you got what it takes?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Student of Computer Science, Computer Engineering, or Software Engineering.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;At least 4 semesters left until graduation\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Knowledge of AWS services\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Good knowledge of Python\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Basic familiarity with AI concepts\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Understanding of REST APIs and experience working with external services \u0026lt;s\u0026gt;- advantage\u0026lt;/s\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with containers (Docker) and CI/CD tools \u0026lt;s\u0026gt;- advantage\u0026lt;/s\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Awareness of cloud-based AI services (such as AWS Bedrock, SageMaker, or Azure AI services) – advantage\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Available for 100 hours / 2.5 days a week\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Great team player with excellent interpersonal skill\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Independent, self-driven, strong self-learner, with ability to self-manage tasks and meet deadlines\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Global mindset \u0026amp;amp; great communication skills in English\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What’s in it for you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Enjoy NiCE-FLEX!\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Requisition ID:\u0026lt;/strong\u0026gt; \u0026amp;nbsp;10738\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;Reporting into:\u0026lt;/strong\u0026gt; Group Lead, DevOps, CX\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;Role Type:\u0026lt;/strong\u0026gt; Student\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;#LI-Hybrid\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;strong\u0026gt;About NiCE \u0026lt;/strong\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4053783101,"name":"CX - Agentic Experience Automation","child_ids":[],"parent_id":4058412101}],"offices":[{"id":4005087101,"name":"Israel - Raanana","location":"Israel - Raanana","child_ids":[],"parent_id":4005050101}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://boards.eu.greenhouse.io/nice/jobs/4970695101?gh_jid=4970695101","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4519929101,"location":{"name":"Germany - Berlin"},"metadata":[{"id":4778158101,"name":"Job Type","value":"Regular","value_type":"single_select"},{"id":4787631101,"name":"Hiring Manager","value":{"name":"Angela Read Downes","email":"angela.readdownes@nice.com","user_id":4487238101,"employee_id":"197133"},"value_type":"user"},{"id":4614529101,"name":"Category","value":"PRODUCT MANAGEMENT","value_type":"short_text"},{"id":4614545101,"name":"Job String","value":"Product Management.Product Customer Success.Product Customer Success Mgmt","value_type":"short_text"},{"id":4787135101,"name":"(HRBP) Critical Role","value":"Not Applicable","value_type":"single_select"},{"id":4952164101,"name":"(HRBP) Acquisition Job","value":"Cognigy / Agentic AI","value_type":"single_select"},{"id":7821998101,"name":"TA Director Only – Campaign","value":true,"value_type":"yes_no"}],"id":4970695101,"updated_at":"2026-09-10T23:04:18-04:00","requisition_id":"11696","title":"Director, Customer Success","company_name":"NICE","first_published":"2026-09-08T07:30:04-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;So, what’s the role all about?\u0026lt;/h2\u0026gt;\n\u0026lt;p class=\u0026quot;isSelectedEnd\u0026quot;\u0026gt;We are looking for an exceptional Customer Success leader to lead and elevate a global team of approximately 26 Customer Success Managers across Australia, the US, UK, Germany and the wider EMEA region.\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;isSelectedEnd\u0026quot;\u0026gt;This is a senior leadership role for someone who knows what great Customer Success looks like and has the experience, credibility and energy to build it at scale. You will set the global Customer Success strategy, establish a clear and scalable operating model, raise standards across regions and develop our CSMs into consistently stronger strategic customer leaders.\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;isSelectedEnd\u0026quot;\u0026gt;This is deliberately \u0026lt;strong\u0026gt;not an account owning role\u0026lt;/strong\u0026gt;. You will not carry your own customer portfolio. Instead, you will operate as a strategic leader, coach and expert across the Customer Success organisation, providing direction, challenge and expertise across Customer Success strategy, methodology, processes, commercial discipline, customer value and team performance.\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;isSelectedEnd\u0026quot;\u0026gt;You will bring consistency to a geographically distributed organisation while recognising that different markets and customers require different approaches. You will challenge existing thinking, raise the bar and create an environment where CSMs are accountable for delivering measurable customer and business outcomes.\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;isSelectedEnd\u0026quot;\u0026gt;Working closely with Sales, Professional Services, Product, Support, Engineering and senior leadership, you will play a critical role in ensuring Customer Success is positioned as a strategic function and a key driver of customer value, retention and growth.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;How will you make an impact?\u0026lt;/h2\u0026gt;\n\u0026lt;ul data-spread=\u0026quot;true\u0026quot;\u0026gt;\n\u0026lt;li\u0026gt;Lead, coach and develop a global team of approximately 26 Customer Success Managers across Australia, the US, UK, Germany and the wider EMEA region, creating a high performance, accountable and collaborative culture.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Set the global Customer Success strategy and translate it into clear priorities, standards and measurable outcomes that can be consistently understood and executed across regions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own and continuously evolve the global Customer Success methodology, operating model, processes, governance, tooling and best practices, ensuring they remain effective as the organisation scales.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Establish a consistent framework for customer planning, onboarding, adoption, value realisation, customer health, risk identification, renewals and expansion, working closely with Sales to ensure clear ownership and collaboration.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Coach CSMs to become stronger strategic customer leaders, developing their capabilities across executive engagement, commercial acumen, value selling, stakeholder management, strategic account planning and effective customer conversations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide constructive challenge to CSMs and regional leaders, raising the quality and consistency of customer strategy and ensuring teams are focused on meaningful customer and business outcomes rather than simply completing activities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Establish clear performance expectations, KPIs and management rhythms across Customer Success, using data and customer insight to identify trends, diagnose performance gaps and uncover opportunities for improvement.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build and maintain a strong Customer Success knowledge base, including playbooks, frameworks, templates and repeatable practices that enable CSMs to operate effectively and consistently.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner closely with Sales leadership to establish effective collaboration across renewals, expansion, customer risk and executive relationships, ensuring Customer Success maintains its strategic customer focus without becoming a sales function.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with Professional Services, Product, Support and Engineering to improve the end to end customer experience, identify recurring sources of friction and drive improvements across the customer lifecycle.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Act as a senior escalation point for strategically important or complex customer situations, providing direction, coaching and strategic guidance to the CSM rather than taking over account ownership.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Represent the voice of Customer Success at senior leadership level, bringing clear customer insight, recommendations and data driven perspectives to business decisions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify capability gaps across the organisation and build targeted development plans, coaching programmes and succession pipelines to strengthen the long term capability of the Customer Success function.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support hiring and organisational design decisions as the Customer Success organisation continues to grow, ensuring we have the right structure, capabilities and leadership in place for scale.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Champion a culture of continuous improvement, accountability and customer value, encouraging the team to challenge established thinking and continually raise the standard of Customer Success.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Have you got what it takes?\u0026lt;/h2\u0026gt;\n\u0026lt;ul data-spread=\u0026quot;true\u0026quot;\u0026gt;\n\u0026lt;li\u0026gt;Significant senior leadership experience within Customer Success, ideally gained in B2B SaaS, enterprise technology, AI, automation or a similarly complex technology environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven experience leading geographically distributed Customer Success teams, ideally at a scale comparable to 20+ CSMs across multiple regions and markets.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep expertise in Customer Success strategy, operating models, methodologies, processes, tooling, governance and performance management.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A strong track record of coaching and developing Customer Success Managers and building high performing teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience establishing, transforming or scaling Customer Success processes and standards during periods of significant growth or organisational change.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A strong understanding of customer value realisation, product adoption, retention, renewals, expansion, customer health and executive engagement.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong commercial understanding, with the ability to partner effectively with Sales and understand the commercial drivers of the business without turning Customer Success into a sales function.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Highly data driven, with the ability to use customer and business insight to diagnose performance, identify risk, establish priorities and make informed decisions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exceptional executive communication and influencing skills, with the confidence and credibility to engage senior stakeholders, challenge established thinking and communicate complex ideas clearly.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;An exceptional coach who can elevate CSM performance through clear, practical guidance, constructive challenge and strong leadership.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strategic and structured, with the ability to operate at a global level while diving into the detail when required.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong judgement and commercial acumen, with a clear focus on measurable outcomes and the ability to balance customer, commercial and organisational priorities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborative, pragmatic and confident. You are comfortable challenging established thinking while building strong relationships across functions and levels of seniority.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Calm, credible and highly organised, particularly when dealing with complex customer situations, competing priorities and high pressure environments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Able to create clarity, align distributed teams and lead effectively through periods of change.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Naturally curious about customers, technology and the ways organisations can use AI and automation to generate measurable business value.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;How will we measure success?\u0026lt;/h2\u0026gt;\n\u0026lt;p class=\u0026quot;isSelectedEnd\u0026quot;\u0026gt;Success in this role will be measured through a combination of customer, commercial, organisational and team outcomes, including:\u0026lt;/p\u0026gt;\n\u0026lt;ul data-spread=\u0026quot;true\u0026quot;\u0026gt;\n\u0026lt;li\u0026gt;Achievement of Net Revenue Retention (NRR), Gross Retention Revenue (GRR) and NPS targets established at the start of each financial year.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Customer satisfaction, advocacy and the strength of strategic customer relationships.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Improved customer time to value and measurable value realisation from Cognigy solutions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;CSM performance, capability development, engagement and retention.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Consistent adoption and effective execution of the global Customer Success methodology.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;The quality, scalability and effectiveness of Customer Success processes, playbooks, governance and operating rhythms.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Reduction in preventable customer risk, escalations and recurring sources of customer friction.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Stronger cross functional collaboration and execution across Customer Success, Sales, Professional Services, Product, Support and Engineering.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p class=\u0026quot;isSelectedEnd\u0026quot;\u0026gt;Ultimately, success means building a Customer Success organisation that is highly trusted by our customers, commercially effective, operationally consistent and capable of scaling with the business.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;What’s in it for you?\u0026lt;/h2\u0026gt;\n\u0026lt;p class=\u0026quot;isSelectedEnd\u0026quot;\u0026gt;Join an ever growing, market disrupting global company where the teams, comprised of the best of the best, work in a fast paced, collaborative and creative environment.\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;isSelectedEnd\u0026quot;\u0026gt;At NiCE, every day is an opportunity to learn, grow and make an impact. As the market leader, there are endless internal career opportunities across roles, disciplines, domains and locations.\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;isSelectedEnd\u0026quot;\u0026gt;If you are passionate about Customer Success, excited by the potential of AI and motivated by the opportunity to build and lead a truly global organisation, you may just be our next NICEr!\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;About Cognigy\u0026lt;/h2\u0026gt;\n\u0026lt;p class=\u0026quot;isSelectedEnd\u0026quot;\u0026gt;NiCE Cognigy delivers AI that works, fast, human and enterprise ready. As the leading AI first CX platform built for real world scale, we combine Generative and Conversational AI through orchestration, tools and enterprise systems to power Agentic AI.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Backed by global CX leader NiCE, we empower brands with AI Agents that redefine customer experiences and achieve measurable ROI, instantly, across every channel and in 100+ languages.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Requisition ID: 11696\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Reporting into:\u0026lt;/strong\u0026gt; Senior Director, Customer Management\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Job type: Director\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;#LI-Remote\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;strong\u0026gt;About NiCE \u0026lt;/strong\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4053783101,"name":"CX - Agentic Experience Automation","child_ids":[],"parent_id":4058412101}],"offices":[{"id":4005182101,"name":"United Kingdom - Remote","location":"United Kingdom - Remote","child_ids":[],"parent_id":4005102101}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://boards.eu.greenhouse.io/nice/jobs/4970476101?gh_jid=4970476101","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4519929101,"location":{"name":"United Kingdom - London"},"metadata":[{"id":4778158101,"name":"Job Type","value":"Regular","value_type":"single_select"},{"id":4787631101,"name":"Hiring Manager","value":{"name":"Angela Read Downes","email":"angela.readdownes@nice.com","user_id":4487238101,"employee_id":"197133"},"value_type":"user"},{"id":4614529101,"name":"Category","value":"PRODUCT MANAGEMENT","value_type":"short_text"},{"id":4614545101,"name":"Job String","value":"Product Management.Product Customer Success.Product Customer Success Mgmt","value_type":"short_text"},{"id":4787135101,"name":"(HRBP) Critical Role","value":"Not Applicable","value_type":"single_select"},{"id":4952164101,"name":"(HRBP) Acquisition Job","value":"Cognigy / Agentic AI","value_type":"single_select"},{"id":7821998101,"name":"TA Director Only – Campaign","value":true,"value_type":"yes_no"}],"id":4970476101,"updated_at":"2026-09-10T23:04:18-04:00","requisition_id":"11696","title":"Director, Customer Success","company_name":"NICE","first_published":"2026-09-08T07:27:31-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;So, what’s the role all about?\u0026lt;/h2\u0026gt;\n\u0026lt;p class=\u0026quot;isSelectedEnd\u0026quot;\u0026gt;We are looking for an exceptional Customer Success leader to lead and elevate a global team of approximately 26 Customer Success Managers across Australia, the US, UK, Germany and the wider EMEA region.\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;isSelectedEnd\u0026quot;\u0026gt;This is a senior leadership role for someone who knows what great Customer Success looks like and has the experience, credibility and energy to build it at scale. You will set the global Customer Success strategy, establish a clear and scalable operating model, raise standards across regions and develop our CSMs into consistently stronger strategic customer leaders.\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;isSelectedEnd\u0026quot;\u0026gt;This is deliberately \u0026lt;strong\u0026gt;not an account owning role\u0026lt;/strong\u0026gt;. You will not carry your own customer portfolio. Instead, you will operate as a strategic leader, coach and expert across the Customer Success organisation, providing direction, challenge and expertise across Customer Success strategy, methodology, processes, commercial discipline, customer value and team performance.\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;isSelectedEnd\u0026quot;\u0026gt;You will bring consistency to a geographically distributed organisation while recognising that different markets and customers require different approaches. You will challenge existing thinking, raise the bar and create an environment where CSMs are accountable for delivering measurable customer and business outcomes.\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;isSelectedEnd\u0026quot;\u0026gt;Working closely with Sales, Professional Services, Product, Support, Engineering and senior leadership, you will play a critical role in ensuring Customer Success is positioned as a strategic function and a key driver of customer value, retention and growth.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;How will you make an impact?\u0026lt;/h2\u0026gt;\n\u0026lt;ul data-spread=\u0026quot;true\u0026quot;\u0026gt;\n\u0026lt;li\u0026gt;Lead, coach and develop a global team of approximately 26 Customer Success Managers across Australia, the US, UK, Germany and the wider EMEA region, creating a high performance, accountable and collaborative culture.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Set the global Customer Success strategy and translate it into clear priorities, standards and measurable outcomes that can be consistently understood and executed across regions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own and continuously evolve the global Customer Success methodology, operating model, processes, governance, tooling and best practices, ensuring they remain effective as the organisation scales.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Establish a consistent framework for customer planning, onboarding, adoption, value realisation, customer health, risk identification, renewals and expansion, working closely with Sales to ensure clear ownership and collaboration.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Coach CSMs to become stronger strategic customer leaders, developing their capabilities across executive engagement, commercial acumen, value selling, stakeholder management, strategic account planning and effective customer conversations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide constructive challenge to CSMs and regional leaders, raising the quality and consistency of customer strategy and ensuring teams are focused on meaningful customer and business outcomes rather than simply completing activities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Establish clear performance expectations, KPIs and management rhythms across Customer Success, using data and customer insight to identify trends, diagnose performance gaps and uncover opportunities for improvement.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build and maintain a strong Customer Success knowledge base, including playbooks, frameworks, templates and repeatable practices that enable CSMs to operate effectively and consistently.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner closely with Sales leadership to establish effective collaboration across renewals, expansion, customer risk and executive relationships, ensuring Customer Success maintains its strategic customer focus without becoming a sales function.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with Professional Services, Product, Support and Engineering to improve the end to end customer experience, identify recurring sources of friction and drive improvements across the customer lifecycle.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Act as a senior escalation point for strategically important or complex customer situations, providing direction, coaching and strategic guidance to the CSM rather than taking over account ownership.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Represent the voice of Customer Success at senior leadership level, bringing clear customer insight, recommendations and data driven perspectives to business decisions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify capability gaps across the organisation and build targeted development plans, coaching programmes and succession pipelines to strengthen the long term capability of the Customer Success function.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support hiring and organisational design decisions as the Customer Success organisation continues to grow, ensuring we have the right structure, capabilities and leadership in place for scale.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Champion a culture of continuous improvement, accountability and customer value, encouraging the team to challenge established thinking and continually raise the standard of Customer Success.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Have you got what it takes?\u0026lt;/h2\u0026gt;\n\u0026lt;ul data-spread=\u0026quot;true\u0026quot;\u0026gt;\n\u0026lt;li\u0026gt;Significant senior leadership experience within Customer Success, ideally gained in B2B SaaS, enterprise technology, AI, automation or a similarly complex technology environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven experience leading geographically distributed Customer Success teams, ideally at a scale comparable to 20+ CSMs across multiple regions and markets.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep expertise in Customer Success strategy, operating models, methodologies, processes, tooling, governance and performance management.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A strong track record of coaching and developing Customer Success Managers and building high performing teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience establishing, transforming or scaling Customer Success processes and standards during periods of significant growth or organisational change.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A strong understanding of customer value realisation, product adoption, retention, renewals, expansion, customer health and executive engagement.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong commercial understanding, with the ability to partner effectively with Sales and understand the commercial drivers of the business without turning Customer Success into a sales function.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Highly data driven, with the ability to use customer and business insight to diagnose performance, identify risk, establish priorities and make informed decisions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exceptional executive communication and influencing skills, with the confidence and credibility to engage senior stakeholders, challenge established thinking and communicate complex ideas clearly.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;An exceptional coach who can elevate CSM performance through clear, practical guidance, constructive challenge and strong leadership.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strategic and structured, with the ability to operate at a global level while diving into the detail when required.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong judgement and commercial acumen, with a clear focus on measurable outcomes and the ability to balance customer, commercial and organisational priorities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborative, pragmatic and confident. You are comfortable challenging established thinking while building strong relationships across functions and levels of seniority.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Calm, credible and highly organised, particularly when dealing with complex customer situations, competing priorities and high pressure environments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Able to create clarity, align distributed teams and lead effectively through periods of change.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Naturally curious about customers, technology and the ways organisations can use AI and automation to generate measurable business value.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;How will we measure success?\u0026lt;/h2\u0026gt;\n\u0026lt;p class=\u0026quot;isSelectedEnd\u0026quot;\u0026gt;Success in this role will be measured through a combination of customer, commercial, organisational and team outcomes, including:\u0026lt;/p\u0026gt;\n\u0026lt;ul data-spread=\u0026quot;true\u0026quot;\u0026gt;\n\u0026lt;li\u0026gt;Achievement of Net Revenue Retention (NRR), Gross Retention Revenue (GRR) and NPS targets established at the start of each financial year.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Customer satisfaction, advocacy and the strength of strategic customer relationships.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Improved customer time to value and measurable value realisation from Cognigy solutions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;CSM performance, capability development, engagement and retention.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Consistent adoption and effective execution of the global Customer Success methodology.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;The quality, scalability and effectiveness of Customer Success processes, playbooks, governance and operating rhythms.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Reduction in preventable customer risk, escalations and recurring sources of customer friction.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Stronger cross functional collaboration and execution across Customer Success, Sales, Professional Services, Product, Support and Engineering.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p class=\u0026quot;isSelectedEnd\u0026quot;\u0026gt;Ultimately, success means building a Customer Success organisation that is highly trusted by our customers, commercially effective, operationally consistent and capable of scaling with the business.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;What’s in it for you?\u0026lt;/h2\u0026gt;\n\u0026lt;p class=\u0026quot;isSelectedEnd\u0026quot;\u0026gt;Join an ever growing, market disrupting global company where the teams, comprised of the best of the best, work in a fast paced, collaborative and creative environment.\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;isSelectedEnd\u0026quot;\u0026gt;At NiCE, every day is an opportunity to learn, grow and make an impact. As the market leader, there are endless internal career opportunities across roles, disciplines, domains and locations.\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;isSelectedEnd\u0026quot;\u0026gt;If you are passionate about Customer Success, excited by the potential of AI and motivated by the opportunity to build and lead a truly global organisation, you may just be our next NICEr!\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;About Cognigy\u0026lt;/h2\u0026gt;\n\u0026lt;p class=\u0026quot;isSelectedEnd\u0026quot;\u0026gt;NiCE Cognigy delivers AI that works, fast, human and enterprise ready. As the leading AI first CX platform built for real world scale, we combine Generative and Conversational AI through orchestration, tools and enterprise systems to power Agentic AI.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Backed by global CX leader NiCE, we empower brands with AI Agents that redefine customer experiences and achieve measurable ROI, instantly, across every channel and in 100+ languages.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Requisition ID: 11696\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Reporting into:\u0026lt;/strong\u0026gt; Senior Director, Customer Management\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Job type: Director\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;#LI-Remote\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;strong\u0026gt;About NiCE \u0026lt;/strong\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4053783101,"name":"CX - Agentic Experience Automation","child_ids":[],"parent_id":4058412101}],"offices":[{"id":4005182101,"name":"United Kingdom - Remote","location":"United Kingdom - Remote","child_ids":[],"parent_id":4005102101}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://boards.eu.greenhouse.io/nice/jobs/4969705101?gh_jid=4969705101","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4519608101,"location":{"name":"Israel - Raanana"},"metadata":[{"id":4778158101,"name":"Job Type","value":"Regular","value_type":"single_select"},{"id":4787631101,"name":"Hiring Manager","value":{"name":"Idan Kaizerman","email":"idan.kaizerman@nice.com","user_id":4235172101,"employee_id":"180923"},"value_type":"user"},{"id":4614529101,"name":"Category","value":"R\u0026D","value_type":"short_text"},{"id":4614545101,"name":"Job String","value":null,"value_type":"short_text"},{"id":4787135101,"name":"(HRBP) Critical Role","value":"Not Applicable","value_type":"single_select"},{"id":4952164101,"name":"(HRBP) Acquisition Job","value":"Not Applicable","value_type":"single_select"},{"id":7821998101,"name":"TA Director Only – Campaign","value":null,"value_type":"yes_no"}],"id":4969705101,"updated_at":"2026-09-10T23:03:39-04:00","requisition_id":"11694","title":"Director of Engineering","company_name":"NICE","first_published":"2026-09-10T02:01:22-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;So, what’s the role all about?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Director of Engineering – Performance Management at NiCE is responsible for leading and\u0026lt;br\u0026gt;managing the engineering teams that design, build, and maintain the company’s PM product. This role ensures the delivery of high-quality, scalable, and reliable solution\u0026lt;br\u0026gt;that support NICE’s customers\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;How will you make an impact?\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Lead the PM engineering organization, ensuring alignment with company\u0026lt;br\u0026gt;goals\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Oversee the design, development, testing, and deployment of PM\u0026lt;br\u0026gt;micro services\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage resource planning, delivery milestones, and overall product quality\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensure system capacity planning and operational support for the PM\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Establish and enforce development standards, tools, and methodologies\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Integrate customer and business requirements into engineering efforts\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Stay current with AI and Agentic technologies such as reasoning models, LLM, SLM, AI SDLC, Agentic coding and agents orchestration\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage global distributed team across multiple sites\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Recruit, develop, and retain top engineering talent\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Have you got what it takes?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Bachelor’s degree in Computer Science or related field (Master’s preferred)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;12+ years of experience in software engineering, with a focus on SaaS products, machine learning, deep learning and LLM\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;6+ years of management experience in large-scale environments\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven expertise in data technologies and large-scale distributed systems\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong interpersonal and leadership skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with Agentic driven development methodologies\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;You will have an advantage if you also have:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-teams=\u0026quot;true\u0026quot;\u0026gt;Building horizontally scalable solutions using containers, microservices, and big\u0026lt;br\u0026gt;data technologies\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-teams=\u0026quot;true\u0026quot;\u0026gt;Experience with cloud platforms (AWS, Azure) and open-source data tools\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-teams=\u0026quot;true\u0026quot;\u0026gt;Track record of delivering high-quality software products on time\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What’s in it for you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Enjoy NiCE-FLEX!\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Requisition ID: 11694\u0026lt;/strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;Reporting into: Vice President, Engineering, CX\u0026lt;/strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;Role Type: People Manager\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;strong\u0026gt;About NiCE \u0026lt;/strong\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4012321101,"name":"CX - R\u0026D Engineering","child_ids":[],"parent_id":4012244101}],"offices":[{"id":4005087101,"name":"Israel - Raanana","location":"Israel - Raanana","child_ids":[],"parent_id":4005050101}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://boards.eu.greenhouse.io/nice/jobs/4867642101?gh_jid=4867642101","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4465579101,"location":{"name":"Israel - Raanana"},"metadata":[{"id":4778158101,"name":"Job Type","value":"Regular","value_type":"single_select"},{"id":4787631101,"name":"Hiring Manager","value":{"name":"Alex Kaspin","email":"alex.kaspin@nice.com","user_id":4107408101,"employee_id":"7576"},"value_type":"user"},{"id":4614529101,"name":"Category","value":"R\u0026D","value_type":"short_text"},{"id":4614545101,"name":"Job String","value":"R\u0026D.Software Engineering.Software Engineering Mgmt","value_type":"short_text"},{"id":4787135101,"name":"(HRBP) Critical Role","value":"Not Applicable","value_type":"single_select"},{"id":4952164101,"name":"(HRBP) Acquisition Job","value":"Not Applicable","value_type":"single_select"},{"id":7821998101,"name":"TA Director Only – Campaign","value":null,"value_type":"yes_no"}],"id":4867642101,"updated_at":"2026-09-02T02:36:39-04:00","requisition_id":"10834","title":"Director of Engineering","company_name":"NICE","first_published":"2026-05-15T05:44:12-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;So, what’s the role all about?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are looking for a visionary engineering leader to architect and lead our quality engineering discipline into the AI era. You will own automation infrastructure, performance engineering, and all AI-driven quality initiatives - building and mentoring high-performing teams of engineers and architects who set the standard for how modern software is validated at scale.\u0026lt;br\u0026gt;This is not a maintenance role. You will disrupt legacy testing paradigms, champion agentic test generation, and embed AI-quality thinking into every stage of the SDLC — from the first commit to production monitoring. You will be the organizational bridge between engineering velocity and product reliability.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;How will you make an impact?\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;x_xfont-claude-response-body\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-olk-copy-source=\u0026quot;MessageBody\u0026quot;\u0026gt;AI Quality Strategy\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul type=\u0026quot;disc\u0026quot;\u0026gt;\n\u0026lt;li class=\u0026quot;x_MsoNormal\u0026quot;\u0026gt;Define and lead all AI-augmented quality initiatives across the organization\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;x_MsoNormal\u0026quot;\u0026gt;Deploy LLM-powered test generation, triage, and root-cause analysis tooling\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;x_MsoNormal\u0026quot;\u0026gt;Build frameworks for validating AI/ML model outputs and non-deterministic behaviors\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;x_MsoNormal\u0026quot;\u0026gt;Evaluate and integrate emerging AI quality toolchains (GitHub Copilot, Claude, agents)\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;x_MsoNormal\u0026quot;\u0026gt;Champion responsible AI testing practices, coverage standards, and governance models\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p class=\u0026quot;x_xfont-claude-response-body\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Automation Engineering\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul type=\u0026quot;disc\u0026quot;\u0026gt;\n\u0026lt;li class=\u0026quot;x_MsoNormal\u0026quot;\u0026gt;Own the full automation strategy across UI, API, and integration layers\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;div\u0026gt;\n\u0026lt;ul type=\u0026quot;disc\u0026quot;\u0026gt;\n\u0026lt;li class=\u0026quot;x_MsoNormal\u0026quot;\u0026gt;Architect scalable, maintainable test frameworks\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;ul type=\u0026quot;disc\u0026quot;\u0026gt;\n\u0026lt;li class=\u0026quot;x_MsoNormal\u0026quot;\u0026gt;Drive shift-left testing embedded in CI/CD pipelines (Jenkins, GitHub Actions)\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;x_MsoNormal\u0026quot;\u0026gt;Establish coverage KPIs, flakiness SLAs, and automation ROI metrics\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;x_MsoNormal\u0026quot;\u0026gt;Lead adoption of self-healing and AI-assisted test maintenance\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p class=\u0026quot;x_xfont-claude-response-body\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Performance Engineering\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul type=\u0026quot;disc\u0026quot;\u0026gt;\n\u0026lt;li class=\u0026quot;x_MsoNormal\u0026quot;\u0026gt;Lead performance and load testing strategy at enterprise scale\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;x_MsoNormal\u0026quot;\u0026gt;Define SLOs/SLAs and partner with SRE on reliability thresholds\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;x_MsoNormal\u0026quot;\u0026gt;Design continuous performance validation integrated into delivery pipelines\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;x_MsoNormal\u0026quot;\u0026gt;Drive root-cause analysis for regressions, bottlenecks, and latency spikes\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;x_MsoNormal\u0026quot;\u0026gt;Oversee toolchain including k6, JMeter, Gatling, and APM integrations\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p class=\u0026quot;x_xfont-claude-response-body\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;People \u0026amp;amp; Org Leadership\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul type=\u0026quot;disc\u0026quot;\u0026gt;\n\u0026lt;li class=\u0026quot;x_MsoNormal\u0026quot;\u0026gt;Lead and grow teams of automation engineers, performance engineers, and architects\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;x_MsoNormal\u0026quot;\u0026gt;Set technical direction, OKRs, and career ladders for the quality engineering org\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;x_MsoNormal\u0026quot;\u0026gt;Hire senior ICs and architect-level talent; build succession depth\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;x_MsoNormal\u0026quot;\u0026gt;Foster a culture of ownership, engineering craft, and continuous learning\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;div\u0026gt;\n\u0026lt;ul type=\u0026quot;disc\u0026quot;\u0026gt;\n\u0026lt;li class=\u0026quot;x_MsoNormal\u0026quot;\u0026gt;Partner cross-functionally with Product, DevOps, and R\u0026amp;amp;D\u0026amp;nbsp;leadership\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Have you got what it takes?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul type=\u0026quot;disc\u0026quot;\u0026gt;\n\u0026lt;li class=\u0026quot;x_MsoNormal\u0026quot; data-olk-copy-source=\u0026quot;MessageBody\u0026quot;\u0026gt;12+ years in software engineering or QA, with 5+ years in engineering leadership at the Director level or senior Staff+ with direct reports\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;x_MsoNormal\u0026quot;\u0026gt;Deep hands-on background in test automation architecture — you\u0026#39;ve built frameworks from scratch, not just inherited them\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;x_MsoNormal\u0026quot;\u0026gt;Proven track record leading performance engineering at scale (10,000+ concurrent users, distributed systems, cloud-native environments)\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;x_MsoNormal\u0026quot;\u0026gt;Experience shipping or operating AI/ML systems and understanding the unique quality challenges they introduce\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;x_MsoNormal\u0026quot;\u0026gt;Prior success managing multi-team orgs with both IC engineers and architects (10–40+ total headcount)\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;x_MsoNormal\u0026quot;\u0026gt;Enterprise software domain experience strongly preferred (SaaS, CCaaS, fintech, or similar high-uptime/regulated environments)\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p class=\u0026quot;x_xfont-claude-response-body\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;AI \u0026amp;amp; Technical Acumen\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul type=\u0026quot;disc\u0026quot;\u0026gt;\n\u0026lt;li class=\u0026quot;x_MsoNormal\u0026quot;\u0026gt;Working knowledge of LLM capabilities and limitations relevant to software testing (prompt engineering, RAG, agentic workflows)\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;x_MsoNormal\u0026quot;\u0026gt;Experience evaluating or integrating AI coding assistants (GitHub Copilot, Claude, Cursor, or equivalents) in engineering workflows\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;x_MsoNormal\u0026quot;\u0026gt;Comfort with statistical testing concepts: model drift detection, data validation, behavioral testing for non-deterministic outputs\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;x_MsoNormal\u0026quot;\u0026gt;Proficient in at least one scripting/programming language (Python, TypeScript, Java) and modern CI/CD tooling\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;x_MsoNormal\u0026quot;\u0026gt;Familiarity with observability and APM tools (Datadog, Grafana, Dynatrace, New Relic)\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p class=\u0026quot;x_xfont-claude-response-body\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Leadership\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul type=\u0026quot;disc\u0026quot;\u0026gt;\n\u0026lt;li class=\u0026quot;x_MsoNormal\u0026quot;\u0026gt;Exceptional communicator — able to translate deep technical concepts into executive-level strategy and roadmaps\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;x_MsoNormal\u0026quot;\u0026gt;Strong organizational influencer who shapes culture and engineering standards beyond your direct org\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;x_MsoNormal\u0026quot;\u0026gt;Data-driven decision maker: you measure quality outcomes, not just activity\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;x_MsoNormal\u0026quot;\u0026gt;Bias for hiring and developing senior talent; you build teams that outlast you\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;x_MsoNormal\u0026quot;\u0026gt;Comfortable operating in ambiguity and driving clarity in fast-moving environments\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What’s in it for you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Enjoy NiCE-FLEX!\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Requisition ID: 10834\u0026lt;/strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;Reporting into: Senior Director, Engineering, CX\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;Role Type: People Manager\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;#LI-Hybrid\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;strong\u0026gt;About NiCE \u0026lt;/strong\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4012321101,"name":"CX - R\u0026D Engineering","child_ids":[],"parent_id":4012244101}],"offices":[{"id":4005087101,"name":"Israel - Raanana","location":"Israel - Raanana","child_ids":[],"parent_id":4005050101}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://boards.eu.greenhouse.io/nice/jobs/4860273101?gh_jid=4860273101","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4465579101,"location":{"name":"Israel - Raanana"},"metadata":[{"id":4778158101,"name":"Job Type","value":"Regular","value_type":"single_select"},{"id":4787631101,"name":"Hiring Manager","value":{"name":"Alex Kaspin","email":"alex.kaspin@nice.com","user_id":4107408101,"employee_id":"7576"},"value_type":"user"},{"id":4614529101,"name":"Category","value":"R\u0026D","value_type":"short_text"},{"id":4614545101,"name":"Job String","value":"R\u0026D.Software Engineering.Software Engineering Mgmt","value_type":"short_text"},{"id":4787135101,"name":"(HRBP) Critical Role","value":"Not Applicable","value_type":"single_select"},{"id":4952164101,"name":"(HRBP) Acquisition Job","value":"Not Applicable","value_type":"single_select"},{"id":7821998101,"name":"TA Director Only – Campaign","value":null,"value_type":"yes_no"}],"id":4860273101,"updated_at":"2026-09-02T02:36:27-04:00","requisition_id":"10834","title":"Director of Engineering ,Automation, Performance \u0026 AI Quality","company_name":"NICE","first_published":"2026-05-15T05:38:34-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;So, what’s the role all about?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are looking for a visionary engineering leader to architect and lead our quality engineering discipline into the AI era. You will own automation infrastructure, performance engineering, and all AI-driven quality initiatives — building and mentoring high-performing teams of engineers and architects who set the standard for how modern software is validated at scale.\u0026lt;br\u0026gt;This is not a maintenance role. You will disrupt legacy testing paradigms, champion agentic test generation, and embed AI-quality thinking into every stage of the SDLC — from the first commit to production monitoring. You will be the organizational bridge between engineering velocity and product reliability.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;How will you make an impact?\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;x_xfont-claude-response-body\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-olk-copy-source=\u0026quot;MessageBody\u0026quot;\u0026gt;AI Quality Strategy\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul type=\u0026quot;disc\u0026quot;\u0026gt;\n\u0026lt;li class=\u0026quot;x_MsoNormal\u0026quot;\u0026gt;Define and lead all AI-augmented quality initiatives across the organization\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;x_MsoNormal\u0026quot;\u0026gt;Deploy LLM-powered test generation, triage, and root-cause analysis tooling\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;x_MsoNormal\u0026quot;\u0026gt;Build frameworks for validating AI/ML model outputs and non-deterministic behaviors\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;x_MsoNormal\u0026quot;\u0026gt;Evaluate and integrate emerging AI quality toolchains (GitHub Copilot, Claude, agents)\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;x_MsoNormal\u0026quot;\u0026gt;Champion responsible AI testing practices, coverage standards, and governance models\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p class=\u0026quot;x_xfont-claude-response-body\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Automation Engineering\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul type=\u0026quot;disc\u0026quot;\u0026gt;\n\u0026lt;li class=\u0026quot;x_MsoNormal\u0026quot;\u0026gt;Own the full automation strategy across UI, API, and integration layers\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;div\u0026gt;\n\u0026lt;ul type=\u0026quot;disc\u0026quot;\u0026gt;\n\u0026lt;li class=\u0026quot;x_MsoNormal\u0026quot;\u0026gt;Architect scalable, maintainable test frameworks\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;ul type=\u0026quot;disc\u0026quot;\u0026gt;\n\u0026lt;li class=\u0026quot;x_MsoNormal\u0026quot;\u0026gt;Drive shift-left testing embedded in CI/CD pipelines (Jenkins, GitHub Actions)\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;x_MsoNormal\u0026quot;\u0026gt;Establish coverage KPIs, flakiness SLAs, and automation ROI metrics\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;x_MsoNormal\u0026quot;\u0026gt;Lead adoption of self-healing and AI-assisted test maintenance\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p class=\u0026quot;x_xfont-claude-response-body\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Performance Engineering\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul type=\u0026quot;disc\u0026quot;\u0026gt;\n\u0026lt;li class=\u0026quot;x_MsoNormal\u0026quot;\u0026gt;Lead performance and load testing strategy at enterprise scale\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;x_MsoNormal\u0026quot;\u0026gt;Define SLOs/SLAs and partner with SRE on reliability thresholds\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;x_MsoNormal\u0026quot;\u0026gt;Design continuous performance validation integrated into delivery pipelines\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;x_MsoNormal\u0026quot;\u0026gt;Drive root-cause analysis for regressions, bottlenecks, and latency spikes\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;x_MsoNormal\u0026quot;\u0026gt;Oversee toolchain including k6, JMeter, Gatling, and APM integrations\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p class=\u0026quot;x_xfont-claude-response-body\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;People \u0026amp;amp; Org Leadership\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul type=\u0026quot;disc\u0026quot;\u0026gt;\n\u0026lt;li class=\u0026quot;x_MsoNormal\u0026quot;\u0026gt;Lead and grow teams of automation engineers, performance engineers, and architects\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;x_MsoNormal\u0026quot;\u0026gt;Set technical direction, OKRs, and career ladders for the quality engineering org\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;x_MsoNormal\u0026quot;\u0026gt;Hire senior ICs and architect-level talent; build succession depth\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;x_MsoNormal\u0026quot;\u0026gt;Foster a culture of ownership, engineering craft, and continuous learning\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;div\u0026gt;\n\u0026lt;ul type=\u0026quot;disc\u0026quot;\u0026gt;\n\u0026lt;li class=\u0026quot;x_MsoNormal\u0026quot;\u0026gt;Partner cross-functionally with Product, DevOps, and R\u0026amp;amp;D\u0026amp;nbsp;leadership\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Have you got what it takes?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul type=\u0026quot;disc\u0026quot;\u0026gt;\n\u0026lt;li class=\u0026quot;x_MsoNormal\u0026quot; data-olk-copy-source=\u0026quot;MessageBody\u0026quot;\u0026gt;12+ years in software engineering or QA, with 5+ years in engineering leadership at the Director level or senior Staff+ with direct reports\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;x_MsoNormal\u0026quot;\u0026gt;Deep hands-on background in test automation architecture — you\u0026#39;ve built frameworks from scratch, not just inherited them\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;x_MsoNormal\u0026quot;\u0026gt;Proven track record leading performance engineering at scale (10,000+ concurrent users, distributed systems, cloud-native environments)\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;x_MsoNormal\u0026quot;\u0026gt;Experience shipping or operating AI/ML systems and understanding the unique quality challenges they introduce\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;x_MsoNormal\u0026quot;\u0026gt;Prior success managing multi-team orgs with both IC engineers and architects (10–40+ total headcount)\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;x_MsoNormal\u0026quot;\u0026gt;Enterprise software domain experience strongly preferred (SaaS, CCaaS, fintech, or similar high-uptime/regulated environments)\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p class=\u0026quot;x_xfont-claude-response-body\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;AI \u0026amp;amp; Technical Acumen\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul type=\u0026quot;disc\u0026quot;\u0026gt;\n\u0026lt;li class=\u0026quot;x_MsoNormal\u0026quot;\u0026gt;Working knowledge of LLM capabilities and limitations relevant to software testing (prompt engineering, RAG, agentic workflows)\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;x_MsoNormal\u0026quot;\u0026gt;Experience evaluating or integrating AI coding assistants (GitHub Copilot, Claude, Cursor, or equivalents) in engineering workflows\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;x_MsoNormal\u0026quot;\u0026gt;Comfort with statistical testing concepts: model drift detection, data validation, behavioral testing for non-deterministic outputs\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;x_MsoNormal\u0026quot;\u0026gt;Proficient in at least one scripting/programming language (Python, TypeScript, Java) and modern CI/CD tooling\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;x_MsoNormal\u0026quot;\u0026gt;Familiarity with observability and APM tools (Datadog, Grafana, Dynatrace, New Relic)\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p class=\u0026quot;x_xfont-claude-response-body\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Leadership\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul type=\u0026quot;disc\u0026quot;\u0026gt;\n\u0026lt;li class=\u0026quot;x_MsoNormal\u0026quot;\u0026gt;Exceptional communicator — able to translate deep technical concepts into executive-level strategy and roadmaps\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;x_MsoNormal\u0026quot;\u0026gt;Strong organizational influencer who shapes culture and engineering standards beyond your direct org\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;x_MsoNormal\u0026quot;\u0026gt;Data-driven decision maker: you measure quality outcomes, not just activity\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;x_MsoNormal\u0026quot;\u0026gt;Bias for hiring and developing senior talent; you build teams that outlast you\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;x_MsoNormal\u0026quot;\u0026gt;Comfortable operating in ambiguity and driving clarity in fast-moving environments\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What’s in it for you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Enjoy NiCE-FLEX!\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Requisition ID: 10834\u0026lt;/strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;Reporting into: Senior Director, Engineering, CX\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;Role Type: People Manager\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;#LI-Hybrid\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;strong\u0026gt;About NiCE \u0026lt;/strong\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4012321101,"name":"CX - R\u0026D Engineering","child_ids":[],"parent_id":4012244101}],"offices":[{"id":4005087101,"name":"Israel - Raanana","location":"Israel - Raanana","child_ids":[],"parent_id":4005050101}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://boards.eu.greenhouse.io/nice/jobs/4941156101?gh_jid=4941156101","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4465579101,"location":{"name":"Israel - Raanana"},"metadata":[{"id":4778158101,"name":"Job Type","value":"Regular","value_type":"single_select"},{"id":4787631101,"name":"Hiring Manager","value":{"name":"Alex Kaspin","email":"alex.kaspin@nice.com","user_id":4107408101,"employee_id":"7576"},"value_type":"user"},{"id":4614529101,"name":"Category","value":"R\u0026D","value_type":"short_text"},{"id":4614545101,"name":"Job String","value":"R\u0026D.Software Engineering.Software Engineering Mgmt","value_type":"short_text"},{"id":4787135101,"name":"(HRBP) Critical Role","value":"Not Applicable","value_type":"single_select"},{"id":4952164101,"name":"(HRBP) Acquisition Job","value":"Not Applicable","value_type":"single_select"},{"id":7821998101,"name":"TA Director Only – Campaign","value":null,"value_type":"yes_no"}],"id":4941156101,"updated_at":"2026-09-02T02:36:13-04:00","requisition_id":"10834","title":"Director of QA","company_name":"NICE","first_published":"2026-07-29T15:17:44-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;So, what’s the role all about?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are looking for a visionary engineering leader to architect and lead our quality engineering discipline into the AI era. You will own automation infrastructure, performance engineering, and all AI-driven quality initiatives - building and mentoring high-performing teams of engineers and architects who set the standard for how modern software is validated at scale.\u0026lt;br\u0026gt;This is not a maintenance role. You will disrupt legacy testing paradigms, champion agentic test generation, and embed AI-quality thinking into every stage of the SDLC — from the first commit to production monitoring. You will be the organizational bridge between engineering velocity and product reliability.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;How will you make an impact?\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;x_xfont-claude-response-body\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-olk-copy-source=\u0026quot;MessageBody\u0026quot;\u0026gt;AI Quality Strategy\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul type=\u0026quot;disc\u0026quot;\u0026gt;\n\u0026lt;li class=\u0026quot;x_MsoNormal\u0026quot;\u0026gt;Define and lead all AI-augmented quality initiatives across the organization\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;x_MsoNormal\u0026quot;\u0026gt;Deploy LLM-powered test generation, triage, and root-cause analysis tooling\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;x_MsoNormal\u0026quot;\u0026gt;Build frameworks for validating AI/ML model outputs and non-deterministic behaviors\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;x_MsoNormal\u0026quot;\u0026gt;Evaluate and integrate emerging AI quality toolchains (GitHub Copilot, Claude, agents)\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;x_MsoNormal\u0026quot;\u0026gt;Champion responsible AI testing practices, coverage standards, and governance models\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p class=\u0026quot;x_xfont-claude-response-body\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Automation Engineering\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul type=\u0026quot;disc\u0026quot;\u0026gt;\n\u0026lt;li class=\u0026quot;x_MsoNormal\u0026quot;\u0026gt;Own the full automation strategy across UI, API, and integration layers\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;div\u0026gt;\n\u0026lt;ul type=\u0026quot;disc\u0026quot;\u0026gt;\n\u0026lt;li class=\u0026quot;x_MsoNormal\u0026quot;\u0026gt;Architect scalable, maintainable test frameworks\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;ul type=\u0026quot;disc\u0026quot;\u0026gt;\n\u0026lt;li class=\u0026quot;x_MsoNormal\u0026quot;\u0026gt;Drive shift-left testing embedded in CI/CD pipelines (Jenkins, GitHub Actions)\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;x_MsoNormal\u0026quot;\u0026gt;Establish coverage KPIs, flakiness SLAs, and automation ROI metrics\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;x_MsoNormal\u0026quot;\u0026gt;Lead adoption of self-healing and AI-assisted test maintenance\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p class=\u0026quot;x_xfont-claude-response-body\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Performance Engineering\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul type=\u0026quot;disc\u0026quot;\u0026gt;\n\u0026lt;li class=\u0026quot;x_MsoNormal\u0026quot;\u0026gt;Lead performance and load testing strategy at enterprise scale\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;x_MsoNormal\u0026quot;\u0026gt;Define SLOs/SLAs and partner with SRE on reliability thresholds\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;x_MsoNormal\u0026quot;\u0026gt;Design continuous performance validation integrated into delivery pipelines\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;x_MsoNormal\u0026quot;\u0026gt;Drive root-cause analysis for regressions, bottlenecks, and latency spikes\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;x_MsoNormal\u0026quot;\u0026gt;Oversee toolchain including k6, JMeter, Gatling, and APM integrations\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p class=\u0026quot;x_xfont-claude-response-body\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;People \u0026amp;amp; Org Leadership\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul type=\u0026quot;disc\u0026quot;\u0026gt;\n\u0026lt;li class=\u0026quot;x_MsoNormal\u0026quot;\u0026gt;Lead and grow teams of automation engineers, performance engineers, and architects\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;x_MsoNormal\u0026quot;\u0026gt;Set technical direction, OKRs, and career ladders for the quality engineering org\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;x_MsoNormal\u0026quot;\u0026gt;Hire senior ICs and architect-level talent; build succession depth\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;x_MsoNormal\u0026quot;\u0026gt;Foster a culture of ownership, engineering craft, and continuous learning\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;div\u0026gt;\n\u0026lt;ul type=\u0026quot;disc\u0026quot;\u0026gt;\n\u0026lt;li class=\u0026quot;x_MsoNormal\u0026quot;\u0026gt;Partner cross-functionally with Product, DevOps, and R\u0026amp;amp;D\u0026amp;nbsp;leadership\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Have you got what it takes?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul type=\u0026quot;disc\u0026quot;\u0026gt;\n\u0026lt;li class=\u0026quot;x_MsoNormal\u0026quot; data-olk-copy-source=\u0026quot;MessageBody\u0026quot;\u0026gt;12+ years in software engineering or QA, with 5+ years in engineering leadership at the Director level or senior Staff+ with direct reports\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;x_MsoNormal\u0026quot;\u0026gt;Deep hands-on background in test automation architecture — you\u0026#39;ve built frameworks from scratch, not just inherited them\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;x_MsoNormal\u0026quot;\u0026gt;Proven track record leading performance engineering at scale (10,000+ concurrent users, distributed systems, cloud-native environments)\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;x_MsoNormal\u0026quot;\u0026gt;Experience shipping or operating AI/ML systems and understanding the unique quality challenges they introduce\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;x_MsoNormal\u0026quot;\u0026gt;Prior success managing multi-team orgs with both IC engineers and architects (10–40+ total headcount)\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;x_MsoNormal\u0026quot;\u0026gt;Enterprise software domain experience strongly preferred (SaaS, CCaaS, fintech, or similar high-uptime/regulated environments)\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p class=\u0026quot;x_xfont-claude-response-body\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;AI \u0026amp;amp; Technical Acumen\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul type=\u0026quot;disc\u0026quot;\u0026gt;\n\u0026lt;li class=\u0026quot;x_MsoNormal\u0026quot;\u0026gt;Working knowledge of LLM capabilities and limitations relevant to software testing (prompt engineering, RAG, agentic workflows)\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;x_MsoNormal\u0026quot;\u0026gt;Experience evaluating or integrating AI coding assistants (GitHub Copilot, Claude, Cursor, or equivalents) in engineering workflows\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;x_MsoNormal\u0026quot;\u0026gt;Comfort with statistical testing concepts: model drift detection, data validation, behavioral testing for non-deterministic outputs\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;x_MsoNormal\u0026quot;\u0026gt;Proficient in at least one scripting/programming language (Python, TypeScript, Java) and modern CI/CD tooling\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;x_MsoNormal\u0026quot;\u0026gt;Familiarity with observability and APM tools (Datadog, Grafana, Dynatrace, New Relic)\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p class=\u0026quot;x_xfont-claude-response-body\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Leadership\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul type=\u0026quot;disc\u0026quot;\u0026gt;\n\u0026lt;li class=\u0026quot;x_MsoNormal\u0026quot;\u0026gt;Exceptional communicator — able to translate deep technical concepts into executive-level strategy and roadmaps\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;x_MsoNormal\u0026quot;\u0026gt;Strong organizational influencer who shapes culture and engineering standards beyond your direct org\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;x_MsoNormal\u0026quot;\u0026gt;Data-driven decision maker: you measure quality outcomes, not just activity\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;x_MsoNormal\u0026quot;\u0026gt;Bias for hiring and developing senior talent; you build teams that outlast you\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;x_MsoNormal\u0026quot;\u0026gt;Comfortable operating in ambiguity and driving clarity in fast-moving environments\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What’s in it for you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Enjoy NiCE-FLEX!\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Requisition ID: 10834\u0026lt;/strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;Reporting into: Senior Director, Engineering, CX\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;Role Type: People Manager\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;#LI-Hybrid\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;strong\u0026gt;About NiCE \u0026lt;/strong\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4012321101,"name":"CX - R\u0026D Engineering","child_ids":[],"parent_id":4012244101}],"offices":[{"id":4005087101,"name":"Israel - Raanana","location":"Israel - Raanana","child_ids":[],"parent_id":4005050101}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://boards.eu.greenhouse.io/nice/jobs/4867639101?gh_jid=4867639101","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4465579101,"location":{"name":"Israel - Raanana"},"metadata":[{"id":4778158101,"name":"Job Type","value":"Regular","value_type":"single_select"},{"id":4787631101,"name":"Hiring Manager","value":{"name":"Alex Kaspin","email":"alex.kaspin@nice.com","user_id":4107408101,"employee_id":"7576"},"value_type":"user"},{"id":4614529101,"name":"Category","value":"R\u0026D","value_type":"short_text"},{"id":4614545101,"name":"Job String","value":"R\u0026D.Software Engineering.Software Engineering Mgmt","value_type":"short_text"},{"id":4787135101,"name":"(HRBP) Critical Role","value":"Not Applicable","value_type":"single_select"},{"id":4952164101,"name":"(HRBP) Acquisition Job","value":"Not Applicable","value_type":"single_select"},{"id":7821998101,"name":"TA Director Only – Campaign","value":null,"value_type":"yes_no"}],"id":4867639101,"updated_at":"2026-09-02T02:35:56-04:00","requisition_id":"10834","title":"Director of Quality Engineering","company_name":"NICE","first_published":"2026-05-15T05:40:17-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;So, what’s the role all about?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are looking for a visionary engineering leader to architect and lead our quality engineering discipline into the AI era. You will own automation infrastructure, performance engineering, and all AI-driven quality initiatives - building and mentoring high-performing teams of engineers and architects who set the standard for how modern software is validated at scale.\u0026lt;br\u0026gt;This is not a maintenance role. You will disrupt legacy testing paradigms, champion agentic test generation, and embed AI-quality thinking into every stage of the SDLC — from the first commit to production monitoring. You will be the organizational bridge between engineering velocity and product reliability.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;How will you make an impact?\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;x_xfont-claude-response-body\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-olk-copy-source=\u0026quot;MessageBody\u0026quot;\u0026gt;AI Quality Strategy\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul type=\u0026quot;disc\u0026quot;\u0026gt;\n\u0026lt;li class=\u0026quot;x_MsoNormal\u0026quot;\u0026gt;Define and lead all AI-augmented quality initiatives across the organization\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;x_MsoNormal\u0026quot;\u0026gt;Deploy LLM-powered test generation, triage, and root-cause analysis tooling\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;x_MsoNormal\u0026quot;\u0026gt;Build frameworks for validating AI/ML model outputs and non-deterministic behaviors\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;x_MsoNormal\u0026quot;\u0026gt;Evaluate and integrate emerging AI quality toolchains (GitHub Copilot, Claude, agents)\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;x_MsoNormal\u0026quot;\u0026gt;Champion responsible AI testing practices, coverage standards, and governance models\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p class=\u0026quot;x_xfont-claude-response-body\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Automation Engineering\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul type=\u0026quot;disc\u0026quot;\u0026gt;\n\u0026lt;li class=\u0026quot;x_MsoNormal\u0026quot;\u0026gt;Own the full automation strategy across UI, API, and integration layers\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;div\u0026gt;\n\u0026lt;ul type=\u0026quot;disc\u0026quot;\u0026gt;\n\u0026lt;li class=\u0026quot;x_MsoNormal\u0026quot;\u0026gt;Architect scalable, maintainable test frameworks\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;ul type=\u0026quot;disc\u0026quot;\u0026gt;\n\u0026lt;li class=\u0026quot;x_MsoNormal\u0026quot;\u0026gt;Drive shift-left testing embedded in CI/CD pipelines (Jenkins, GitHub Actions)\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;x_MsoNormal\u0026quot;\u0026gt;Establish coverage KPIs, flakiness SLAs, and automation ROI metrics\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;x_MsoNormal\u0026quot;\u0026gt;Lead adoption of self-healing and AI-assisted test maintenance\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p class=\u0026quot;x_xfont-claude-response-body\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Performance Engineering\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul type=\u0026quot;disc\u0026quot;\u0026gt;\n\u0026lt;li class=\u0026quot;x_MsoNormal\u0026quot;\u0026gt;Lead performance and load testing strategy at enterprise scale\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;x_MsoNormal\u0026quot;\u0026gt;Define SLOs/SLAs and partner with SRE on reliability thresholds\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;x_MsoNormal\u0026quot;\u0026gt;Design continuous performance validation integrated into delivery pipelines\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;x_MsoNormal\u0026quot;\u0026gt;Drive root-cause analysis for regressions, bottlenecks, and latency spikes\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;x_MsoNormal\u0026quot;\u0026gt;Oversee toolchain including k6, JMeter, Gatling, and APM integrations\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p class=\u0026quot;x_xfont-claude-response-body\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;People \u0026amp;amp; Org Leadership\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul type=\u0026quot;disc\u0026quot;\u0026gt;\n\u0026lt;li class=\u0026quot;x_MsoNormal\u0026quot;\u0026gt;Lead and grow teams of automation engineers, performance engineers, and architects\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;x_MsoNormal\u0026quot;\u0026gt;Set technical direction, OKRs, and career ladders for the quality engineering org\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;x_MsoNormal\u0026quot;\u0026gt;Hire senior ICs and architect-level talent; build succession depth\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;x_MsoNormal\u0026quot;\u0026gt;Foster a culture of ownership, engineering craft, and continuous learning\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;div\u0026gt;\n\u0026lt;ul type=\u0026quot;disc\u0026quot;\u0026gt;\n\u0026lt;li class=\u0026quot;x_MsoNormal\u0026quot;\u0026gt;Partner cross-functionally with Product, DevOps, and R\u0026amp;amp;D\u0026amp;nbsp;leadership\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Have you got what it takes?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul type=\u0026quot;disc\u0026quot;\u0026gt;\n\u0026lt;li class=\u0026quot;x_MsoNormal\u0026quot; data-olk-copy-source=\u0026quot;MessageBody\u0026quot;\u0026gt;12+ years in software engineering or QA, with 5+ years in engineering leadership at the Director level or senior Staff+ with direct reports\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;x_MsoNormal\u0026quot;\u0026gt;Deep hands-on background in test automation architecture — you\u0026#39;ve built frameworks from scratch, not just inherited them\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;x_MsoNormal\u0026quot;\u0026gt;Proven track record leading performance engineering at scale (10,000+ concurrent users, distributed systems, cloud-native environments)\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;x_MsoNormal\u0026quot;\u0026gt;Experience shipping or operating AI/ML systems and understanding the unique quality challenges they introduce\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;x_MsoNormal\u0026quot;\u0026gt;Prior success managing multi-team orgs with both IC engineers and architects (10–40+ total headcount)\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;x_MsoNormal\u0026quot;\u0026gt;Enterprise software domain experience strongly preferred (SaaS, CCaaS, fintech, or similar high-uptime/regulated environments)\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p class=\u0026quot;x_xfont-claude-response-body\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;AI \u0026amp;amp; Technical Acumen\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul type=\u0026quot;disc\u0026quot;\u0026gt;\n\u0026lt;li class=\u0026quot;x_MsoNormal\u0026quot;\u0026gt;Working knowledge of LLM capabilities and limitations relevant to software testing (prompt engineering, RAG, agentic workflows)\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;x_MsoNormal\u0026quot;\u0026gt;Experience evaluating or integrating AI coding assistants (GitHub Copilot, Claude, Cursor, or equivalents) in engineering workflows\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;x_MsoNormal\u0026quot;\u0026gt;Comfort with statistical testing concepts: model drift detection, data validation, behavioral testing for non-deterministic outputs\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;x_MsoNormal\u0026quot;\u0026gt;Proficient in at least one scripting/programming language (Python, TypeScript, Java) and modern CI/CD tooling\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;x_MsoNormal\u0026quot;\u0026gt;Familiarity with observability and APM tools (Datadog, Grafana, Dynatrace, New Relic)\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p class=\u0026quot;x_xfont-claude-response-body\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Leadership\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul type=\u0026quot;disc\u0026quot;\u0026gt;\n\u0026lt;li class=\u0026quot;x_MsoNormal\u0026quot;\u0026gt;Exceptional communicator — able to translate deep technical concepts into executive-level strategy and roadmaps\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;x_MsoNormal\u0026quot;\u0026gt;Strong organizational influencer who shapes culture and engineering standards beyond your direct org\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;x_MsoNormal\u0026quot;\u0026gt;Data-driven decision maker: you measure quality outcomes, not just activity\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;x_MsoNormal\u0026quot;\u0026gt;Bias for hiring and developing senior talent; you build teams that outlast you\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;x_MsoNormal\u0026quot;\u0026gt;Comfortable operating in ambiguity and driving clarity in fast-moving environments\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What’s in it for you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Enjoy NiCE-FLEX!\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Requisition ID: 10834\u0026lt;/strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;Reporting into: Senior Director, Engineering, CX\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;Role Type: People Manager\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;#LI-Hybrid\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;strong\u0026gt;About NiCE \u0026lt;/strong\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4012321101,"name":"CX - R\u0026D Engineering","child_ids":[],"parent_id":4012244101}],"offices":[{"id":4005087101,"name":"Israel - Raanana","location":"Israel - Raanana","child_ids":[],"parent_id":4005050101}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://boards.eu.greenhouse.io/nice/jobs/4867400101?gh_jid=4867400101","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4470482101,"location":{"name":"Australia - Sydney"},"metadata":[{"id":4778158101,"name":"Job Type","value":"Regular","value_type":"single_select"},{"id":4787631101,"name":"Hiring Manager","value":{"name":"Deepak Chandran","email":"deepak.chandran@nice.com","user_id":4550702101,"employee_id":"198661"},"value_type":"user"},{"id":4614529101,"name":"Category","value":"SALES","value_type":"short_text"},{"id":4614545101,"name":"Job String","value":"Sales.Pre-Sales.Pre-Sales Mgmt","value_type":"short_text"},{"id":4787135101,"name":"(HRBP) Critical Role","value":"Not Applicable","value_type":"single_select"},{"id":4952164101,"name":"(HRBP) Acquisition Job","value":"Not Applicable","value_type":"single_select"},{"id":7821998101,"name":"TA Director Only – Campaign","value":false,"value_type":"yes_no"}],"id":4867400101,"updated_at":"2026-09-01T22:23:20-04:00","requisition_id":"10929","title":"Director, Portfolio Solutions Engineering, ANZ","company_name":"NICE","first_published":"2026-05-18T11:22:16-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;So, what’s the role all about?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;NiCE, the market leader in cloud-based contact center technology, is looking for an experienced Solution Engineering Director to lead an international team of and drive our CXone and Digital solutions into markets. The Director leads a team which works consultatively with prospects to identify their goals and business drivers and creatively design a solution that will meet the ever-growing demands of their contact center and Digital needs. This position would also support deep technical expertise associated with our CXone solutions, as well as lead and drive partners enablement.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;How will you make an impact? \u0026lt;/strong\u0026gt;\u0026amp;nbsp;\u0026lt;strong\u0026gt;\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-ogsc=\u0026quot;rgb(0, 0, 0)\u0026quot;\u0026gt;Own Presales end-to-end: pipeline, solution strategy, POC governance, and win/loss review\u0026lt;/li\u0026gt;\n\u0026lt;li data-ogsc=\u0026quot;rgb(0, 0, 0)\u0026quot;\u0026gt;Lead on complex enterprise AI deals from first discovery through technical sign-off\u0026lt;/li\u0026gt;\n\u0026lt;li data-ogsc=\u0026quot;rgb(0, 0, 0)\u0026quot;\u0026gt;Design and oversee POCs — including data requirements, model evaluation, integration architecture, and results framing\u0026lt;/li\u0026gt;\n\u0026lt;li data-ogsc=\u0026quot;rgb(0, 0, 0)\u0026quot;\u0026gt;Coach Solutions Consultants on AI solutioning, technical storytelling, and commercial positioning\u0026lt;/li\u0026gt;\n\u0026lt;li data-ogsc=\u0026quot;rgb(0, 0, 0)\u0026quot;\u0026gt;Build repeatable playbooks, demo frameworks, and discovery guides specific to AI/ML products\u0026lt;/li\u0026gt;\n\u0026lt;li data-ogsc=\u0026quot;rgb(0, 0, 0)\u0026quot;\u0026gt;Feed structured field intelligence back into Product and GTM strategy\u0026lt;/li\u0026gt;\n\u0026lt;li data-ogsc=\u0026quot;rgb(0, 0, 0)\u0026quot;\u0026gt;Represent the company at industry events and in customer advisory conversations\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Have you got what it takes? \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-ogsc=\u0026quot;rgb(0, 0, 0)\u0026quot;\u0026gt;12–16 years in Pre-Sales, Solution Consulting, or Sales Engineering — 3+ years leading a team\u0026lt;/li\u0026gt;\n\u0026lt;li data-ogsc=\u0026quot;rgb(0, 0, 0)\u0026quot;\u0026gt;Last 2+ years hands-on in AI product Pre-Sales — not adjacent to it, in it\u0026lt;/li\u0026gt;\n\u0026lt;li data-ogsc=\u0026quot;rgb(0, 0, 0)\u0026quot;\u0026gt;Working knowledge of the AI stack: LLMs, embedding models, vector databases, inference costs, token economics, prompt engineering, RAG pipelines, and API-based AI services\u0026lt;/li\u0026gt;\n\u0026lt;li data-ogsc=\u0026quot;rgb(0, 0, 0)\u0026quot;\u0026gt;Able to scope and run technically rigorous POCs without needing an engineer to translate\u0026lt;/li\u0026gt;\n\u0026lt;li data-ogsc=\u0026quot;rgb(0, 0, 0)\u0026quot;\u0026gt;Commercial fluency around AI pricing models — tokens, compute, licensing, and total cost of ownership conversations with procurement and finance\u0026lt;/li\u0026gt;\n\u0026lt;li data-ogsc=\u0026quot;rgb(0, 0, 0)\u0026quot;\u0026gt;Deep experience with complex, multi-stakeholder enterprise sales cycles\u0026lt;/li\u0026gt;\n\u0026lt;li data-ogsc=\u0026quot;rgb(0, 0, 0)\u0026quot;\u0026gt;A coach who leads by doing — you get in the deal, run the discovery, fix the demo, then debrief the team on why\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;strong\u0026gt;About NiCE \u0026lt;/strong\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4027391101,"name":"CX INTL - Mpower Solution Engineering","child_ids":[],"parent_id":4012242101}],"offices":[{"id":4005066101,"name":"Australia - Sydney","location":"Australia - Sydney","child_ids":[],"parent_id":4005112101}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://boards.eu.greenhouse.io/nice/jobs/4880347101?gh_jid=4880347101","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4477723101,"location":{"name":"Israel - Raanana"},"metadata":[{"id":4778158101,"name":"Job Type","value":"Regular","value_type":"single_select"},{"id":4787631101,"name":"Hiring Manager","value":{"name":"Sagi Pinhas","email":"sagi.pinhas@nice.com","user_id":4480214101,"employee_id":"197446"},"value_type":"user"},{"id":4614529101,"name":"Category","value":"OPERATIONS \u0026 ADMINISTRATION","value_type":"short_text"},{"id":4614545101,"name":"Job String","value":"Operations \u0026 Administration.Buyer.Buyer","value_type":"short_text"},{"id":4787135101,"name":"(HRBP) Critical Role","value":"Not Applicable","value_type":"single_select"},{"id":4952164101,"name":"(HRBP) Acquisition Job","value":"Not Applicable","value_type":"single_select"},{"id":7821998101,"name":"TA Director Only – Campaign","value":null,"value_type":"yes_no"}],"id":4880347101,"updated_at":"2026-08-28T02:17:11-04:00","requisition_id":"11081","title":"Director, Procurement Operations \u0026 Excellence","company_name":"NICE","first_published":"2026-06-09T15:49:50-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;So, what’s the role all about?\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Procurement Operations \u0026amp;amp; Excellence Lead is responsible for driving operational maturity across the global procurement \u0026amp;amp; operations organization. This role owns the strategy, deployment, and continuous improvement of procurement \u0026amp;amp; travel processes, systems, tools, governance, and policies. The role includes the management of team leads across procurement and travel operations and requires strong managerial capabilities to develop, coach, and direct those leaders. It requires a visionary operator with strong project-management and people-leadership skills, the ability to manage complex cross-functional interfaces, and a relentless drive for execution. The role ensures world-class performance, streamlined operations, compliance, and excellent service levels to stakeholders and suppliers.\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;How will you make an impact?\u0026amp;nbsp;\u0026lt;/h3\u0026gt;\n\u0026lt;h3\u0026gt;1. Operational Excellence \u0026amp;amp; Process Leadership\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;- Design, implement, and optimize end-to-end procurement and corporate travel processes across all categories and regions.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;- Diagnose operational gaps and drive continuous improvement initiatives across procurement and travel operations.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;- Develop KPIs, dashboards, and performance metrics to monitor efficiency, effectiveness, and traveler experience.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;- Standardize operating procedures and methodologies globally across procurement and travel.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;- Leverage AI and analytics to identify process bottlenecks, forecast demand, and recommend optimization opportunities.\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;2. Systems, Tools \u0026amp;amp; Digital Procurement\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;- Act as product owner for procurement and travel technologies such as ERP, P2P, contract management, intake tools, supplier portals, online booking tools (OBTs), TMC platforms, and expense management systems.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;- Define system requirements, manage roadmaps, and lead improvement cycles with IT, TMCs, and vendors.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;- Evaluate and deploy AI-powered capabilities, agentic intake, conversational assistants, contract intelligence, spend classification, and predictive analytics, across the procurement and travel stack.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;- Train procurement and travel teams on new systems, AI tools, and digital capabilities.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;- Ensure data integrity, automation, and seamless platform integration across procurement, travel, and finance systems.\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;3. Policy, Governance \u0026amp;amp; Compliance\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;- Maintain procurement and travel policies, guidelines, and internal controls.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;- Establish governance frameworks ensuring compliance with legal, audit, duty-of-care, and data-privacy standards.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;- Define responsible-AI guardrails for procurement and travel use cases, including data handling, bias, and human-in-the-loop controls.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;- Align policies with Finance, Legal, Security, and HR/Mobility teams.\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;4. Program \u0026amp;amp; Project Management\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;- Lead cross-functional programs, including procurement and travel system rollouts, AI deployments, and process improvements.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;- Track deliverables, timelines, risks, and stakeholder dependencies.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;- Drive execution of strategic procurement and travel initiatives, including AI and automation programs.\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;5. Stakeholder \u0026amp;amp; Service Management\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;- Serve as the central point for operational escalations and support across procurement and travel.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;- Ensure high service levels and traveler experience via structured intake management, AI-assisted triage, and prioritization.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;- Promote a culture of efficiency, accountability, and data-driven decision-making across the procurement and travel ecosystem.\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;Have you got what it takes?\u0026amp;nbsp;\u0026lt;/h3\u0026gt;\n\u0026lt;h3\u0026gt;Technical \u0026amp;amp; Functional\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;- Strong understanding of procurement operations, P2P, sourcing workflows, supplier management, and corporate travel operations (TMC management, OBT configuration, travel policy, expense).\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;- Experience with procurement systems such as SAP/Oracle, Coupa, Ariba, Zip, or Ivalua, and travel/expense platforms such as SAP Concur, Egencia, Navan, or Amex GBT.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;- Proficiency in process design, automation, and documentation, including workflow automation and RPA.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;- Hands-on familiarity with AI and GenAI applications in procurement and travel, agentic intake, contract intelligence, spend analytics, conversational booking, and predictive insights.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;- Strong analytical and reporting capabilities, including use of AI-assisted analytics and data visualization.\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;Project \u0026amp;amp; Program Leadership\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;- Proven ability to lead complex, multi-stakeholder projects.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;- Excellent organizational skills and ability to manage multiple priorities.\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;Strategic \u0026amp;amp; Visionary\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;- Ability to shape long-term operational strategy across procurement and travel, and convert it into scalable execution.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;- Forward-looking perspective on AI, automation, and digital transformation in source-to-pay and travel.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;- Creative thinker with proactive problem-solving skills.\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;Interpersonal \u0026amp;amp; Service Orientation\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;- Strong communication and stakeholder management abilities.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;- High sense of ownership, urgency, and service delivery.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Years:\u0026lt;/strong\u0026gt;\u0026amp;nbsp;10+ years in procurement and/or corporate travel operations, with 5+ years in a leadership/managerial role, including direct management of team leads or managers.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Experience operating in a global or multi-region environment with cross-functional stakeholders (Finance, IT, Legal, HR/Mobility, Security). Preference for Tech companies\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What’s in it for you?\u0026lt;/strong\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join an ever-growing, market-disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at\u0026amp;nbsp;NiCE\u0026amp;nbsp;is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next\u0026amp;nbsp;NiCEr!\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Enjoy\u0026amp;nbsp;NiCE-FLEX!\u0026lt;/strong\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At\u0026amp;nbsp;NiCE, we work according to the\u0026amp;nbsp;NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Requisition ID:\u0026amp;nbsp; 11081\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Reporting into: Vice President, Operations\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Role Type:\u0026amp;nbsp;Director\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;#LI-Hybrid\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;strong\u0026gt;About NiCE \u0026lt;/strong\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4012257101,"name":"Corporate Facilities, Procurement \u0026 Travel Operations, Management","child_ids":[],"parent_id":4012239101}],"offices":[{"id":4005087101,"name":"Israel - Raanana","location":"Israel - Raanana","child_ids":[],"parent_id":4005050101}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://boards.eu.greenhouse.io/nice/jobs/4767333101?gh_jid=4767333101","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4422841101,"location":{"name":"Israel - Raanana"},"metadata":[{"id":4778158101,"name":"Job Type","value":"Regular","value_type":"single_select"},{"id":4787631101,"name":"Hiring Manager","value":{"name":"Reid Benes","email":"reid.benes@nice.com","user_id":4114031101,"employee_id":"166599"},"value_type":"user"},{"id":4614529101,"name":"Category","value":"PRODUCT MANAGEMENT","value_type":"short_text"},{"id":4614545101,"name":"Job String","value":"Product Management.UI and UX Design.UI and UX Design Mgmt","value_type":"short_text"},{"id":4787135101,"name":"(HRBP) Critical Role","value":"Not Applicable","value_type":"single_select"},{"id":4952164101,"name":"(HRBP) Acquisition Job","value":"Not Applicable","value_type":"single_select"},{"id":7821998101,"name":"TA Director Only – Campaign","value":true,"value_type":"yes_no"}],"id":4767333101,"updated_at":"2026-08-28T02:17:11-04:00","requisition_id":"9812","title":"Director, Product Design","company_name":"NICE","first_published":"2026-02-02T14:21:47-05:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;\u0026lt;span data-ccp-parastyle=\u0026quot;whitespace-normal\u0026quot; data-ccp-parastyle-defn=\u0026quot;{\u0026amp;quot;ObjectId\u0026amp;quot;:\u0026amp;quot;c66ef6be-b785-5f4e-bbb9-1327dfc155ae|1\u0026amp;quot;,\u0026amp;quot;ClassId\u0026amp;quot;:1073872969,\u0026amp;quot;Properties\u0026amp;quot;:[201342446,\u0026amp;quot;1\u0026amp;quot;,201342447,\u0026amp;quot;5\u0026amp;quot;,201342448,\u0026amp;quot;1\u0026amp;quot;,201342449,\u0026amp;quot;1\u0026amp;quot;,469777841,\u0026amp;quot;Times New Roman\u0026amp;quot;,469777842,\u0026amp;quot;Times New Roman\u0026amp;quot;,469777843,\u0026amp;quot;Times New Roman\u0026amp;quot;,469777844,\u0026amp;quot;Times New Roman\u0026amp;quot;,201341986,\u0026amp;quot;1\u0026amp;quot;,469769226,\u0026amp;quot;Times New Roman\u0026amp;quot;,268442635,\u0026amp;quot;24\u0026amp;quot;,469775450,\u0026amp;quot;whitespace-normal\u0026amp;quot;,201340122,\u0026amp;quot;2\u0026amp;quot;,134233614,\u0026amp;quot;true\u0026amp;quot;,469778129,\u0026amp;quot;whitespace-normal\u0026amp;quot;,335572020,\u0026amp;quot;1\u0026amp;quot;,134233118,\u0026amp;quot;true\u0026amp;quot;,134233117,\u0026amp;quot;true\u0026amp;quot;,469778324,\u0026amp;quot;Normal\u0026amp;quot;]}\u0026quot;\u0026gt;So, what’s the role all about?\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:true,\u0026amp;quot;134233118\u0026amp;quot;:true}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;\u0026lt;span data-ccp-parastyle=\u0026quot;whitespace-normal\u0026quot;\u0026gt;This Position reports\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-parastyle=\u0026quot;whitespace-normal\u0026quot;\u0026gt; to our Global Vice President of Design and User Experience, the Director, Product Design will lead and\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-parastyle=\u0026quot;whitespace-normal\u0026quot;\u0026gt;Israel\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-parastyle=\u0026quot;whitespace-normal\u0026quot;\u0026gt;\u0026amp;nbsp;design organization as part of our collaborative UX leadership team. You\u0026#39;ll build a high-performing team while making strategic design decisions that drive product excellence across our contact center and SaaS solutions.\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:true,\u0026amp;quot;134233118\u0026amp;quot;:true}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;\u0026lt;span data-ccp-parastyle=\u0026quot;whitespace-normal\u0026quot;\u0026gt;How will you make an impact?\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:true,\u0026amp;quot;134233118\u0026amp;quot;:true}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;\u0026lt;span data-ccp-parastyle=\u0026quot;whitespace-normal\u0026quot;\u0026gt;In this role, you\u0026#39;ll have the autonomy to make critical design and resource allocation decisions that directly impact our produc\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-parastyle=\u0026quot;whitespace-normal\u0026quot;\u0026gt;ts\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-parastyle=\u0026quot;whitespace-normal\u0026quot;\u0026gt;. Working alongside UX leadership peers in the US and\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-parastyle=\u0026quot;whitespace-normal\u0026quot;\u0026gt;India\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-parastyle=\u0026quot;whitespace-normal\u0026quot;\u0026gt;, you\u0026#39;ll help shape our global design vision while building organizational excellence in\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-parastyle=\u0026quot;whitespace-normal\u0026quot;\u0026gt;Israel\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-parastyle=\u0026quot;whitespace-normal\u0026quot;\u0026gt;. Your leadership will blend strategic design thinking with thoughtful team development, as you establish processes that enable your organization to thrive at the highest levels of quality and efficiency.\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;\u0026lt;span data-ccp-parastyle=\u0026quot;whitespace-normal\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;\u0026lt;span data-ccp-parastyle=\u0026quot;whitespace-normal\u0026quot;\u0026gt;This position requires proactive communication, strong relationship-building skills, and a highly collaborative mindset. You will work closely with distributed peers and stakeholders across multiple regions and time zones. \u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;\u0026lt;span data-ccp-parastyle=\u0026quot;whitespace-normal\u0026quot;\u0026gt;A core expectation of this role is schedule flexibility, including regular early-morning and occasional late-evening calls, to effectively partner with global teams and leadership.\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;\u0026lt;span data-ccp-parastyle=\u0026quot;whitespace-normal\u0026quot;\u0026gt; Success in this position depends on maintaining strong visibility and accessibility across international offices and ensuring consistent alignment regardless of geography.\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:true,\u0026amp;quot;134233118\u0026amp;quot;:true}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p style=\u0026quot;padding-left: 40px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;Strong\u0026quot;\u0026gt;Strategic Leadership \u0026amp;amp; Decision Making\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:true,\u0026amp;quot;134233118\u0026amp;quot;:true,\u0026amp;quot;335559685\u0026amp;quot;:360}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;16\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;1\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;\u0026lt;span data-ccp-parastyle=\u0026quot;whitespace-normal\u0026quot;\u0026gt;Influence roadmaps and feature prioritization through collaborative partnerships with product and engineering leadership\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:true,\u0026amp;quot;134233118\u0026amp;quot;:true,\u0026amp;quot;335559685\u0026amp;quot;:1080,\u0026amp;quot;469777462\u0026amp;quot;:[720,1080],\u0026amp;quot;469777927\u0026amp;quot;:[0,0],\u0026amp;quot;469777928\u0026amp;quot;:[0,8]}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;16\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;2\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;\u0026lt;span data-ccp-parastyle=\u0026quot;whitespace-normal\u0026quot;\u0026gt;Champion design excellence and innovation across the organization\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:true,\u0026amp;quot;134233118\u0026amp;quot;:true,\u0026amp;quot;335559685\u0026amp;quot;:1080,\u0026amp;quot;469777462\u0026amp;quot;:[720,1080],\u0026amp;quot;469777927\u0026amp;quot;:[0,0],\u0026amp;quot;469777928\u0026amp;quot;:[0,8]}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p style=\u0026quot;padding-left: 40px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;Strong\u0026quot;\u0026gt;Organizational and Design Excellence\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:true,\u0026amp;quot;134233118\u0026amp;quot;:true,\u0026amp;quot;335559731\u0026amp;quot;:360}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;17\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:1080,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;1\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;\u0026lt;span data-ccp-parastyle=\u0026quot;whitespace-normal\u0026quot;\u0026gt;Create an inclusive culture of excellence that attracts and retains diverse design talent\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:true,\u0026amp;quot;134233118\u0026amp;quot;:true}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;17\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:1080,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;2\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;\u0026lt;span data-ccp-parastyle=\u0026quot;whitespace-normal\u0026quot;\u0026gt;Optimize team allocation and prioritize design work to maximize business impact\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:true,\u0026amp;quot;134233118\u0026amp;quot;:true}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;17\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:1080,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;3\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;\u0026lt;span data-ccp-parastyle=\u0026quot;whitespace-normal\u0026quot;\u0026gt;Lead cross-functional design reviews and stakeholder alignment sessions\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:true,\u0026amp;quot;134233118\u0026amp;quot;:true}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;17\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:1080,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;4\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;\u0026lt;span data-ccp-parastyle=\u0026quot;whitespace-normal\u0026quot;\u0026gt;Drive adoption of design systems and best practices across development teams\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:true,\u0026amp;quot;134233118\u0026amp;quot;:true}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;17\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:1080,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;5\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;\u0026lt;span data-ccp-parastyle=\u0026quot;whitespace-normal\u0026quot;\u0026gt;Ensure accessibility and internationalization standards are met across all products\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:true,\u0026amp;quot;134233118\u0026amp;quot;:true}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;Strong\u0026quot;\u0026gt;Have you got what it takes?\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:true,\u0026amp;quot;134233118\u0026amp;quot;:true}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;18\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;1\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;\u0026lt;span data-ccp-parastyle=\u0026quot;whitespace-normal\u0026quot;\u0026gt;20+ years of comprehensive UX Design experience with demonstrated ability to make strategic decisions\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:true,\u0026amp;quot;134233118\u0026amp;quot;:true}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;18\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;2\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;\u0026lt;span data-ccp-parastyle=\u0026quot;whitespace-normal\u0026quot;\u0026gt;At least 10 years of design leadership experience at an Enterprise level\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:true,\u0026amp;quot;134233118\u0026amp;quot;:true}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;18\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;3\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;\u0026lt;span data-ccp-parastyle=\u0026quot;whitespace-normal\u0026quot;\u0026gt;Exceptional communication and collaboration skills for influencing stakeholders at all levels\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:true,\u0026amp;quot;134233118\u0026amp;quot;:true}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;18\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;4\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;\u0026lt;span data-ccp-parastyle=\u0026quot;whitespace-normal\u0026quot;\u0026gt;Track record of building and scaling high-performing, diverse design teams\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:true,\u0026amp;quot;134233118\u0026amp;quot;:true}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;18\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;5\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;\u0026lt;span data-ccp-parastyle=\u0026quot;whitespace-normal\u0026quot;\u0026gt;Experience operating as a peer leader in global, distributed organizations\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:true,\u0026amp;quot;134233118\u0026amp;quot;:true}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;18\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;6\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;\u0026lt;span data-ccp-parastyle=\u0026quot;whitespace-normal\u0026quot;\u0026gt;Strong facilitation and workshop leadership skills\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:true,\u0026amp;quot;134233118\u0026amp;quot;:true}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;What’s in it for you?\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;Join an ever-growing, market-disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at\u0026amp;nbsp;NiCE\u0026amp;nbsp;is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next\u0026amp;nbsp;NiCEr!\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;Enjoy\u0026amp;nbsp;NiCE-FLEX!\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;At\u0026amp;nbsp;NiCE, we work according to the\u0026amp;nbsp;NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;Requisition ID:\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt; 9812\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;Reporting into: Vice President, UI and UX Design, Platform, CX\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;Role Type:\u0026amp;nbsp;Director\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;#LI-Hybrid\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;strong\u0026gt;About NiCE \u0026lt;/strong\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4041303101,"name":"CX - Platform","child_ids":[],"parent_id":4020944101}],"offices":[{"id":4005087101,"name":"Israel - Raanana","location":"Israel - Raanana","child_ids":[],"parent_id":4005050101}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://boards.eu.greenhouse.io/nice/jobs/4921241101?gh_jid=4921241101","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4461928101,"location":{"name":"Israel - Raanana"},"metadata":[{"id":4778158101,"name":"Job Type","value":"Regular","value_type":"single_select"},{"id":4787631101,"name":"Hiring Manager","value":{"name":"Chaim Hoffman","email":"chaim.hoffman@nice.com","user_id":4108646101,"employee_id":"143049"},"value_type":"user"},{"id":4614529101,"name":"Category","value":"ACCOUNTING \u0026 FINANCE","value_type":"short_text"},{"id":4614545101,"name":"Job String","value":"Accounting \u0026 Finance.Accounting.Accounting Mgmt","value_type":"short_text"},{"id":4787135101,"name":"(HRBP) Critical Role","value":"Not Applicable","value_type":"single_select"},{"id":4952164101,"name":"(HRBP) Acquisition Job","value":"Not Applicable","value_type":"single_select"},{"id":7821998101,"name":"TA Director Only – Campaign","value":true,"value_type":"yes_no"}],"id":4921241101,"updated_at":"2026-08-28T02:17:11-04:00","requisition_id":"10745","title":"Director, Revenue","company_name":"NICE","first_published":"2026-07-07T08:34:35-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;So what is the role all about?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The\u0026amp;nbsp;\u0026lt;strong\u0026gt;Director of Revenue\u0026lt;/strong\u0026gt;\u0026amp;nbsp;will lead global revenue recognition and strategy across a diversified portfolio, including\u0026amp;nbsp;SaaS (subscription and usage-based models),\u0026amp;nbsp;professional services, and\u0026amp;nbsp;perpetual license sales. This role will ensure compliance with\u0026amp;nbsp;ASC 606, drive accurate revenue recognition and forecasting, oversee SSP establishment, and partner cross-functionally to enable scalable, predictable, and profitable growth. This is an\u0026amp;nbsp;accounting-rooted role\u0026amp;nbsp;with strong collaboration across\u0026amp;nbsp;business finance, sales and legal\u0026amp;nbsp;functions. The Director will manage a\u0026amp;nbsp;global team across multiple regions, ensuring operational consistency and strategic alignment.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;How will you make an impact?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Own global revenue recognition under US GAAP (ASC 606), ensuring accuracy, consistency, and scalability.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead revenue accounting for complex arrangements across SaaS, perpetual licenses, services, and bundled offerings.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Define and govern SSP strategy across products, regions, and channels.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Serve as a strategic partner to Sales, Legal, and Finance on deal structuring and non‑standard contracts.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensure revenue systems (CRM, billing, ERP) enable compliant and scalable revenue accounting.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead the monthly, quarterly, and annual revenue close, including management review and disclosures.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own revenue KPIs, forecasts, and executive‑level reporting to support decision‑making.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide technical accounting leadership for new business models and international expansion.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own SOX controls and auditor relationships for all revenue‑related processes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive global standardization, automation, and process improvement initiatives.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026amp;nbsp;Build, lead, and develop a high‑performing global revenue team.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Present revenue insights, risks, and trends to executive leadership.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Have you got what it takes?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Bachelor’s degree in Accounting, Finance, Business, or related field (CPA or MBA preferred).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;8+ years of progressive experience in\u0026amp;nbsp;revenue accounting, revenue operations, or finance\u0026amp;nbsp;within a\u0026amp;nbsp;SaaS or software company.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;At least 5+ years in a leadership role managing\u0026amp;nbsp;global, multi-location teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep understanding of\u0026amp;nbsp;ASC 606, revenue recognition for\u0026amp;nbsp;SaaS and perpetual license\u0026amp;nbsp;models, and\u0026amp;nbsp;SSP methodologies.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience reviewing and structuring\u0026amp;nbsp;complex contracts\u0026amp;nbsp;and supporting deal desk processes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven ability to scale and improve global revenue processes in a high-growth tech environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficiency with systems such as\u0026amp;nbsp;Workday, Zuora, Revpro and BI tools.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exceptional communication and stakeholder management skills; confident presenting to executives and auditors.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What’s in it for you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Enjoy NiCE-FLEX!\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Requisition ID: 10745\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;Reporting to:\u0026amp;nbsp;Head of Corporate Accounting\u0026lt;/strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;Role Type: Director\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;#LI-Hybrid\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;strong\u0026gt;About NiCE \u0026lt;/strong\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4012258101,"name":"Corp Services - Corporate Finance","child_ids":[],"parent_id":4012239101}],"offices":[{"id":4005087101,"name":"Israel - Raanana","location":"Israel - Raanana","child_ids":[],"parent_id":4005050101}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://boards.eu.greenhouse.io/nice/jobs/4686284101?gh_jid=4686284101","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4386155101,"location":{"name":"USA - Hoboken, NJ"},"metadata":[{"id":4778158101,"name":"Job Type","value":"Regular","value_type":"single_select"},{"id":4787631101,"name":"Hiring Manager","value":{"name":"Chaim Hoffman","email":"chaim.hoffman@nice.com","user_id":4108646101,"employee_id":"143049"},"value_type":"user"},{"id":4614529101,"name":"Category","value":"ACCOUNTING \u0026 FINANCE","value_type":"short_text"},{"id":4614545101,"name":"Job String","value":"Accounting \u0026 Finance.Accounting.Accounting Mgmt","value_type":"short_text"},{"id":4787135101,"name":"(HRBP) Critical Role","value":"Not Applicable","value_type":"single_select"},{"id":4952164101,"name":"(HRBP) Acquisition Job","value":"Not Applicable","value_type":"single_select"},{"id":7821998101,"name":"TA Director Only – Campaign","value":null,"value_type":"yes_no"}],"id":4686284101,"updated_at":"2026-08-28T02:17:11-04:00","requisition_id":"8898","title":"Director, Revenue Accounting","company_name":"NICE","first_published":"2025-10-23T09:48:14-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;So what is the role all about?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The\u0026amp;nbsp;\u0026lt;strong\u0026gt;Director of Revenue\u0026lt;/strong\u0026gt;\u0026amp;nbsp;will lead global revenue recognition and strategy across a diversified portfolio, including\u0026amp;nbsp;SaaS (subscription and usage-based models),\u0026amp;nbsp;professional services, and\u0026amp;nbsp;perpetual license sales. This role will ensure compliance with\u0026amp;nbsp;ASC 606, drive accurate revenue recognition and forecasting, oversee SSP establishment, and partner cross-functionally to enable scalable, predictable, and profitable growth. This is an\u0026amp;nbsp;accounting-rooted role\u0026amp;nbsp;with strong collaboration across\u0026amp;nbsp;business finance, sales and legal\u0026amp;nbsp;functions. The Director will manage a\u0026amp;nbsp;global team across multiple regions, ensuring operational consistency and strategic alignment.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;How will you make an impact?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Ensure accurate and timely revenue recognition in accordance with\u0026amp;nbsp;US GAAP ASC 606.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage the review and interpretation of\u0026amp;nbsp;complex, multi-element arrangements, including\u0026amp;nbsp;SaaS, perpetual licenses, services, and bundled offerings.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Establish and maintain\u0026amp;nbsp;SSP (Standalone Selling Price)\u0026amp;nbsp;frameworks for all performance obligations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with Sales, Legal, and Business Finance to review and structure non-standard deals and contract terms.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with IT and system owners to ensure revenue recognition system\u0026amp;nbsp;CRM, billing, and ERP systems\u0026amp;nbsp;support compliant revenue recognition.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Design and implement scalable\u0026amp;nbsp;processes, controls, and systems\u0026amp;nbsp;to support global revenue recognition.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own and improve revenue-related KPIs, dashboards, and reporting frameworks for executive visibility\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide technical accounting guidance for new complex deals, new business models, and international expansion\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support business finance teams in revenue forecasting, scenario modeling, and analysis to ensure\u0026amp;nbsp;predictability and transparency.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own and enhance all\u0026amp;nbsp;SOX controls related to revenue, ensuring effective design, documentation, and operation of revenue-related processes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with Internal Audit and external auditors to support\u0026amp;nbsp;SOX testing, walkthroughs, and annual audit requirements.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Continuously assess and improve the revenue close process, identifying automation and control improvement opportunities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead the monthly, quarterly, and annual revenue close process, ensuring completeness and accuracy of revenue accounting entries, reconciliations, and disclosures.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Prepare and review revenue-related schedules and footnote disclosures for external financial reporting.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Serve as the primary point of contact for external auditors on all revenue-related matters.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with the Controllership team to support financial reporting, consolidation, and variance analysis.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive process standardization and consistency across all regions and entities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead and mentor a\u0026amp;nbsp;global revenue team\u0026amp;nbsp;located across\u0026amp;nbsp;multiple time zones.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide technical training and mentorship to team members on ASC 606, SOX, and evolving business models.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Foster strong cross-functional collaboration with Accounting, Business Finance, Sales and Legal.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Present revenue analysis, forecasts, and strategic insights to executive leadership and the board.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Champion continuous process improvement and standardization across global teams.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Have you got what it takes?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Bachelor’s degree in Accounting, Finance, Business, or related field (CPA or MBA preferred).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;8+ years of progressive experience in\u0026amp;nbsp;revenue accounting, revenue operations, or finance\u0026amp;nbsp;within a\u0026amp;nbsp;SaaS or software company.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;At least 5+ years in a leadership role managing\u0026amp;nbsp;global, multi-location teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep understanding of\u0026amp;nbsp;ASC 606, revenue recognition for\u0026amp;nbsp;SaaS and perpetual license\u0026amp;nbsp;models, and\u0026amp;nbsp;SSP methodologies.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience reviewing and structuring\u0026amp;nbsp;complex contracts\u0026amp;nbsp;and supporting deal desk processes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven ability to scale and improve global revenue processes in a high-growth tech environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficiency with systems such as\u0026amp;nbsp;Workday, Zuora, Revpro and BI tools.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exceptional communication and stakeholder management skills; confident presenting to executives and auditors.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;You will have an advantage if you also have:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Strategic and detail-oriented with strong\u0026amp;nbsp;technical accounting expertise\u0026amp;nbsp;and\u0026amp;nbsp;commercial acumen.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Data-driven and comfortable working with large volumes of information to drive insight and decision-making.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfortable working across time zones and cultures with strong global business perspective.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proactive problem-solver who thrives in a fast-paced, dynamic environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong leadership and mentoring capabilities with a passion for operational excellence.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What’s in it for you?\u0026lt;/strong\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join an ever-growing, market-disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to raise the bar constantly, you may be our next NiCEr!\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Enjoy NiCE-FLEX!\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Requisition ID: \u0026lt;/strong\u0026gt;\u0026amp;nbsp;8898\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;Reporting into: \u0026lt;/strong\u0026gt;Director, Corporate Controller\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;Role Type: \u0026lt;/strong\u0026gt;Director\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;strong\u0026gt;About NiCE \u0026lt;/strong\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4012258101,"name":"Corp Services - Corporate Finance","child_ids":[],"parent_id":4012239101}],"offices":[{"id":4005059101,"name":"USA - Hoboken, NJ","location":"USA - Hoboken, NJ","child_ids":[],"parent_id":4005091101}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://boards.eu.greenhouse.io/nice/jobs/4938723101?gh_jid=4938723101","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4506054101,"location":{"name":"Japan - Tokyo"},"metadata":[{"id":4778158101,"name":"Job Type","value":"Regular","value_type":"single_select"},{"id":4787631101,"name":"Hiring Manager","value":{"name":"Richard Bassett","email":"richard.bassett@nexidia.com","user_id":4114073101,"employee_id":"166795"},"value_type":"user"},{"id":4614529101,"name":"Category","value":"SALES","value_type":"short_text"},{"id":4614545101,"name":"Job String","value":"Sales.Account Executive.Account Executive Mgmt","value_type":"short_text"},{"id":4787135101,"name":"(HRBP) Critical Role","value":"QCR","value_type":"single_select"},{"id":4952164101,"name":"(HRBP) Acquisition Job","value":"Cognigy / Agentic AI","value_type":"single_select"},{"id":7821998101,"name":"TA Director Only – Campaign","value":false,"value_type":"yes_no"}],"id":4938723101,"updated_at":"2026-08-28T02:17:11-04:00","requisition_id":"11534","title":"Director, Sales, AI ","company_name":"NICE","first_published":"2026-07-31T04:42:34-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;So, what’s the role all about?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p style=\u0026quot;text-align: left;\u0026quot;\u0026gt;We are looking for a talented and experienced Director of Sales to lead our Japan Agentic Sales and Presales teams at NiCE.\u0026lt;/p\u0026gt;\n\u0026lt;p style=\u0026quot;text-align: left;\u0026quot;\u0026gt;The Agentic Solution Sales Team combines an overlay and a hunter sales capacity to support advanced, AI solution sales cycles to accompany our CXone platform or be standalone.\u0026lt;/p\u0026gt;\n\u0026lt;p style=\u0026quot;text-align: left;\u0026quot;\u0026gt;The ideal candidate will have a deep understanding of advanced digital and AI technologies such as conversational AI, IVA, knowledge management, agent assistance and more.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p style=\u0026quot;text-align: left;\u0026quot;\u0026gt;This individual will also have experience and knowledge of the contact center as a service space (CCaaS), a proven track record in sales leadership, and a passion for driving growth in the customer experience (CX) market.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;How will you make an impact? \u0026lt;/strong\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Develop and execute strategic sales territory plans to drive revenue growth for NiCE\u0026#39;s advanced digital and AI solutions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead a high-performing sales and presales team to exceed sales targets and deliver exceptional sales support to the CX account teams\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify new business opportunities and cultivate relationships with key clients in the digital solutions market\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with cross-functional teams to ensure alignment and support for NiCE go to market sales initiatives\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Analyze market trends and customer needs to inform sales strategies and product development\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Monitor and report on sales performance metrics to track progress and identify areas for improvement\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Responsible for managing team composition, including recruitment and separation processes\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Have you got what it takes? \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Minimum of 3 years of experience in sales leadership roles within the digital and/or AI solutions, and CCaaS space\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Minimum of 5 years of experience in individual contributor role in enterprise software sales in like or similar market\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven track record of driving sales growth and exceeding targets\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong leadership, communication, and negotiation skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep understanding of digital technologies and trends in the digital solutions market\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to thrive in a fast-paced, hyper growth, extremely high-volume sales environment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bilingual - English \u0026amp;amp; Japanese\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What’s in it for you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;strong\u0026gt;About NiCE \u0026lt;/strong\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4053783101,"name":"CX - Agentic Experience Automation","child_ids":[],"parent_id":4058412101}],"offices":[{"id":4005070101,"name":"Japan - Tokyo","location":"Japan - Tokyo","child_ids":[],"parent_id":4005113101}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://boards.eu.greenhouse.io/nice/jobs/4944209101?gh_jid=4944209101","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4508351101,"location":{"name":"Australia - Sydney"},"metadata":[{"id":4778158101,"name":"Job Type","value":"Regular","value_type":"single_select"},{"id":4787631101,"name":"Hiring Manager","value":{"name":"Richard Bassett","email":"richard.bassett@nexidia.com","user_id":4114073101,"employee_id":"166795"},"value_type":"user"},{"id":4614529101,"name":"Category","value":"SALES","value_type":"short_text"},{"id":4614545101,"name":"Job String","value":"Sales.account executive. account executive mgmt","value_type":"short_text"},{"id":4787135101,"name":"(HRBP) Critical Role","value":"QCR","value_type":"single_select"},{"id":4952164101,"name":"(HRBP) Acquisition Job","value":"Cognigy / Agentic AI","value_type":"single_select"},{"id":7821998101,"name":"TA Director Only – Campaign","value":false,"value_type":"yes_no"}],"id":4944209101,"updated_at":"2026-08-28T02:17:11-04:00","requisition_id":"11586","title":"Director, Sales, AI (ANZ)","company_name":"NICE","first_published":"2026-08-05T05:45:01-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;So, what’s the role all about?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are looking for a talented and experienced Director of Sales to lead our ANZ Agentic Sales and Presales teams at NiCE.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Agentic Solution Sales Team combines an overlay and a hunter sales capacity to support advanced, AI solution sales cycles to accompany our CXone platform or be standalone.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The ideal candidate will have a deep understanding of advanced digital and AI technologies such as conversational AI, IVA, knowledge management, agent assistance and more.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This individual will also have experience and knowledge of the contact center as a service space (CCaaS), a proven track record in sales leadership, and a passion for driving growth in the customer experience (CX) market.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;How will you make an impact?\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Develop and execute strategic sales territory plans to drive revenue growth for NiCE\u0026#39;s advanced digital and AI solutions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead a high-performing sales and presales team to exceed sales targets and deliver exceptional sales support to the CX account teams\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify new business opportunities and cultivate relationships with key clients in the digital solutions market\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with cross-functional teams to ensure alignment and support for NiCE go to market sales initiatives\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Analyze market trends and customer needs to inform sales strategies and product development\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Monitor and report on sales performance metrics to track progress and identify areas for improvement\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Responsible for managing team composition, including recruitment and separation processes\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Have you got what it takes?\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Minimum of 2 years of experience in sales leadership roles within the digital and/or AI solutions, and CCaaS space\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Minimum of 8 years of experience in individual contributor role in enterprise software sales in like or similar market\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven track record of driving sales growth and exceeding targets\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong leadership, communication, and negotiation skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep understanding of digital technologies and trends in the digital solutions market\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to thrive in a fast-paced, hyper growth, extremely high-volume sales environment\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What’s in it for you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About\u0026amp;nbsp;Cognigy\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;NiCE Cognigy delivers AI that works—fast, human, and enterprise-ready. As the leading AI-first CX platform built for real-world scale, we combine Generative and Conversational AI through orchestration, tools, and enterprise systems to power Agentic AI. Backed by global CX leader NiCE, we empower brands with AI Agents that redefine customer experiences and achieve measurable ROI—instantly, across every channel and in 100+ languages.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;strong\u0026gt;About NiCE \u0026lt;/strong\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4053783101,"name":"CX - Agentic Experience Automation","child_ids":[],"parent_id":4058412101}],"offices":[{"id":4005066101,"name":"Australia - Sydney","location":"Australia - Sydney","child_ids":[],"parent_id":4005112101}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://boards.eu.greenhouse.io/nice/jobs/4969388101?gh_jid=4969388101","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4519466101,"location":{"name":"Israel - Raanana"},"metadata":[{"id":4778158101,"name":"Job Type","value":"Regular","value_type":"single_select"},{"id":4787631101,"name":"Hiring Manager","value":{"name":"Nir Keinan","email":"nir.keinan@nice.com","user_id":4082303101,"employee_id":"92303"},"value_type":"user"},{"id":4614529101,"name":"Category","value":"HR","value_type":"short_text"},{"id":4614545101,"name":"Job String","value":null,"value_type":"short_text"},{"id":4787135101,"name":"(HRBP) Critical Role","value":"Not Applicable","value_type":"single_select"},{"id":4952164101,"name":"(HRBP) Acquisition Job","value":"Not Applicable","value_type":"single_select"},{"id":7821998101,"name":"TA Director Only – Campaign","value":null,"value_type":"yes_no"}],"id":4969388101,"updated_at":"2026-09-06T13:57:45-04:00","requisition_id":"11687","title":"Director, Talent Acquisition Transformation","company_name":"NICE","first_published":"2026-09-06T02:52:41-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;So, what’s the role all about?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Director of Talent Acquisition Transformation will be responsible for keeping NiCE\u0026#39;s global Talent Acquisition organization future-ready and ahead of industry trends by leveraging AI tools, automation, and innovative recruiting technologies. This leader will drive continuous improvement across systems, processes, and operating practices to enable smarter, faster, more effective and higher-quality talent hiring\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;How will you make an impact?\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Define and execute the global Talent Acquisition transformation and operations strategy aligned with business objectives.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead the TA technology roadmap, including ATS, CRM, AI-powered recruiting tools, automation capabilities, workflow optimization, and recruiting analytics.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Drive the adoption of AI and emerging technologies to increase TA Partners’ productivity, improve hiring quality, reduce cycle times, and enhance the candidate experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Establish global standards, governance, and operating procedures while balancing consistency with global and local market needs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own recruiting analytics and insights, delivering meaningful reporting, executive dashboards, and data-driven recommendations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Define and monitor key performance indicators (KPIs), including time-to-fill, hiring velocity, funnel conversion, quality of hire, TA Partners’ effectiveness, and candidate satisfaction.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Own the TA tool ecosystem and roadmap, manage vendor relationships and ensure systems are integrated and scalable for growth.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead high-impact TA programs including Referrals and Talent Masters to elevate recruiters\u0026#39; strategic capabilities.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Partner closely with HR, IT, Legal, Finance, Procurement, and business leaders to ensure operational excellence, compliance, and execution.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive continuous improvement initiatives, process automation, and organizational change management across the TA function.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Have you got what it takes?\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;10+ years of experience in Talent Acquisition, with at least 4 years focused on TA Operations in a fast-paced, high-growth tech environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven success leading TA Operations within a global, high-growth, technology-driven organization.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep expertise in recruiting technologies, process design, analytics, and operational transformation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience implementing AI, automation, and digital transformation initiatives within Talent Acquisition.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong analytical and business acumen with the ability to convert data into actionable insights.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated ability to influence senior stakeholders and drive cross-functional alignment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strategic thinker, operational builder, technology and AI enthusiast, change agent, data-driven decision maker, and customer-centric leader.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Enjoy NiCE-FLEX!\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Requisition ID: 11687\u0026lt;/strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;Role Type: \u0026lt;/strong\u0026gt;Individual Contributor\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;#LI-Hybrid\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;strong\u0026gt;About NiCE \u0026lt;/strong\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4012268101,"name":"HR - COE","child_ids":[],"parent_id":4012240101}],"offices":[{"id":4005087101,"name":"Israel - Raanana","location":"Israel - Raanana","child_ids":[],"parent_id":4005050101}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://boards.eu.greenhouse.io/nice/jobs/4912601101?gh_jid=4912601101","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4493945101,"location":{"name":"Israel - Raanana"},"metadata":[{"id":4778158101,"name":"Job Type","value":"Pipeline","value_type":"single_select"},{"id":4787631101,"name":"Hiring Manager","value":{"name":"Bar Manor","email":"bar.manor@nice.com","user_id":4500114101,"employee_id":"198218"},"value_type":"user"},{"id":4614529101,"name":"Category","value":"HR","value_type":"short_text"},{"id":4614545101,"name":"Job String","value":null,"value_type":"short_text"},{"id":4787135101,"name":"(HRBP) Critical Role","value":"Not Applicable","value_type":"single_select"},{"id":4952164101,"name":"(HRBP) Acquisition Job","value":"Not Applicable","value_type":"single_select"},{"id":7821998101,"name":"TA Director Only – Campaign","value":null,"value_type":"yes_no"}],"id":4912601101,"updated_at":"2026-08-28T02:17:11-04:00","requisition_id":"11346","title":"Employer Branding Student (Temporary ) ","company_name":"NICE","first_published":"2026-07-01T13:37:20-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span class=\u0026quot;TextRun SCXW112925017 BCX8\u0026quot; lang=\u0026quot;EN-US\u0026quot; data-contrast=\u0026quot;none\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;NormalTextRun SCXW112925017 BCX8\u0026quot; data-ccp-parastyle=\u0026quot;header\u0026quot;\u0026gt;So,\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;NormalTextRun SCXW112925017 BCX8\u0026quot; data-ccp-parastyle=\u0026quot;header\u0026quot;\u0026gt;what’s\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;NormalTextRun SCXW112925017 BCX8\u0026quot; data-ccp-parastyle=\u0026quot;header\u0026quot;\u0026gt;\u0026amp;nbsp;t\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;NormalTextRun SCXW112925017 BCX8\u0026quot; data-ccp-parastyle=\u0026quot;header\u0026quot;\u0026gt;he\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;NormalTextRun SCXW112925017 BCX8\u0026quot; data-ccp-parastyle=\u0026quot;header\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;NormalTextRun SCXW112925017 BCX8\u0026quot; data-ccp-parastyle=\u0026quot;header\u0026quot;\u0026gt;r\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;NormalTextRun SCXW112925017 BCX8\u0026quot; data-ccp-parastyle=\u0026quot;header\u0026quot;\u0026gt;ole\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;NormalTextRun SCXW112925017 BCX8\u0026quot; data-ccp-parastyle=\u0026quot;header\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;NormalTextRun SCXW112925017 BCX8\u0026quot; data-ccp-parastyle=\u0026quot;header\u0026quot;\u0026gt;all about?\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span class=\u0026quot;EOP Selected SCXW112925017 BCX8\u0026quot; data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335551550\u0026amp;quot;:6,\u0026amp;quot;335551620\u0026amp;quot;:6,\u0026amp;quot;335559739\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240,\u0026amp;quot;469777462\u0026amp;quot;:[4680,9360],\u0026amp;quot;469777927\u0026amp;quot;:[0,0],\u0026amp;quot;469777928\u0026amp;quot;:[3,4]}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Are you passionate about storytelling, social media, and building memorable experiences? Join our Employer Branding team at a leading global tech company and help bring our 2026 employer branding strategy to life. Reporting directly to the Senior Employer Branding Manager, you’ll gain hands-on experience across social media, content creation, events, and global employer branding campaigns. Along the way, you’ll have the opportunity to contribute ideas, develop your creative skills, and help shape how top talent experiences our company and culture. This opportunity is ideal for students in Business, Marketing, Communications, or a related field, as well as ambitious content creators who are curious, creative, and eager to make an impact. This is a part-time temporary six-month position, requiring availability for two working days per week from our Ra’anana office on Mondays and Wednesdays.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span class=\u0026quot;EOP Selected SCXW112925017 BCX8\u0026quot; data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335551550\u0026amp;quot;:6,\u0026amp;quot;335551620\u0026amp;quot;:6,\u0026amp;quot;335559739\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240,\u0026amp;quot;469777462\u0026amp;quot;:[4680,9360],\u0026amp;quot;469777927\u0026amp;quot;:[0,0],\u0026amp;quot;469777928\u0026amp;quot;:[3,4]}\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span class=\u0026quot;TextRun SCXW112315958 BCX8\u0026quot; lang=\u0026quot;EN-US\u0026quot; data-contrast=\u0026quot;none\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;NormalTextRun SCXW112315958 BCX8\u0026quot;\u0026gt;How will y\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;NormalTextRun SCXW112315958 BCX8\u0026quot;\u0026gt;ou make an impact\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;NormalTextRun SCXW112315958 BCX8\u0026quot;\u0026gt;?\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span class=\u0026quot;EOP Selected SCXW112925017 BCX8\u0026quot; data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335551550\u0026amp;quot;:6,\u0026amp;quot;335551620\u0026amp;quot;:6,\u0026amp;quot;335559739\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240,\u0026amp;quot;469777462\u0026amp;quot;:[4680,9360],\u0026amp;quot;469777927\u0026amp;quot;:[0,0],\u0026amp;quot;469777928\u0026amp;quot;:[3,4]}\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span class=\u0026quot;TextRun SCXW112315958 BCX8\u0026quot; lang=\u0026quot;EN-US\u0026quot; data-contrast=\u0026quot;none\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;NormalTextRun SCXW112315958 BCX8\u0026quot;\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Help bring global employer branding campaigns and initiatives to life.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Create engaging content for our social media channels and support day-to-day content planning.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Assist with the planning and production of internal and external events.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Research employer branding trends, talent audiences, and new creative opportunities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contribute fresh ideas through brainstorming sessions and creative collaboration.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support initiatives that strengthen our employer reputation and help us connect with top talent.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span class=\u0026quot;EOP Selected SCXW112925017 BCX8\u0026quot; data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335551550\u0026amp;quot;:6,\u0026amp;quot;335551620\u0026amp;quot;:6,\u0026amp;quot;335559739\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240,\u0026amp;quot;469777462\u0026amp;quot;:[4680,9360],\u0026amp;quot;469777927\u0026amp;quot;:[0,0],\u0026amp;quot;469777928\u0026amp;quot;:[3,4]}\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span class=\u0026quot;TextRun SCXW112315958 BCX8\u0026quot; lang=\u0026quot;EN-US\u0026quot; data-contrast=\u0026quot;none\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;NormalTextRun SCXW112315958 BCX8\u0026quot;\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span class=\u0026quot;EOP Selected SCXW112925017 BCX8\u0026quot; data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335551550\u0026amp;quot;:6,\u0026amp;quot;335551620\u0026amp;quot;:6,\u0026amp;quot;335559739\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240,\u0026amp;quot;469777462\u0026amp;quot;:[4680,9360],\u0026amp;quot;469777927\u0026amp;quot;:[0,0],\u0026amp;quot;469777928\u0026amp;quot;:[3,4]}\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;EOP Selected SCXW112315958 BCX8\u0026quot; data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335551550\u0026amp;quot;:6,\u0026amp;quot;335551620\u0026amp;quot;:6,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;TextRun SCXW250435251 BCX8\u0026quot; lang=\u0026quot;EN-US\u0026quot; data-contrast=\u0026quot;none\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span class=\u0026quot;NormalTextRun ContextualSpellingAndGrammarErrorV2Themed SCXW250435251 BCX8\u0026quot;\u0026gt;Have\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;NormalTextRun SCXW250435251 BCX8\u0026quot;\u0026gt;\u0026amp;nbsp;you got\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;NormalTextRun SCXW250435251 BCX8\u0026quot;\u0026gt;what it takes\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span class=\u0026quot;NormalTextRun SCXW250435251 BCX8\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;?\u0026lt;/strong\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;EOP Selected SCXW250435251 BCX8\u0026quot; data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span class=\u0026quot;EOP Selected SCXW112925017 BCX8\u0026quot; data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335551550\u0026amp;quot;:6,\u0026amp;quot;335551620\u0026amp;quot;:6,\u0026amp;quot;335559739\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240,\u0026amp;quot;469777462\u0026amp;quot;:[4680,9360],\u0026amp;quot;469777927\u0026amp;quot;:[0,0],\u0026amp;quot;469777928\u0026amp;quot;:[3,4]}\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;EOP Selected SCXW112315958 BCX8\u0026quot; data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335551550\u0026amp;quot;:6,\u0026amp;quot;335551620\u0026amp;quot;:6,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;EOP Selected SCXW250435251 BCX8\u0026quot; data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;You’re a strong communicator with a natural talent for storytelling.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You bring creativity, curiosity, and a proactive, can-do mindset.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You have excellent written and spoken English. Native-level proficiency is an advantage.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You have experience editing short-form videos for social media.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You have some hands-on experience in at least one of the following areas: content creation, social media management, public relations, event production, or a related field.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You’re organized, collaborative, and comfortable working on multiple tasks in a fast-paced environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with AI tools for content creation, ideation, or optimization is an advantage.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span class=\u0026quot;EOP Selected SCXW112925017 BCX8\u0026quot; data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335551550\u0026amp;quot;:6,\u0026amp;quot;335551620\u0026amp;quot;:6,\u0026amp;quot;335559739\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240,\u0026amp;quot;469777462\u0026amp;quot;:[4680,9360],\u0026amp;quot;469777927\u0026amp;quot;:[0,0],\u0026amp;quot;469777928\u0026amp;quot;:[3,4]}\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;EOP Selected SCXW112315958 BCX8\u0026quot; data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335551550\u0026amp;quot;:6,\u0026amp;quot;335551620\u0026amp;quot;:6,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;EOP Selected SCXW250435251 BCX8\u0026quot; data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:true,\u0026amp;quot;134233118\u0026amp;quot;:true,\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;TextRun SCXW119683214 BCX8\u0026quot; lang=\u0026quot;EN-US\u0026quot; data-contrast=\u0026quot;auto\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;NormalTextRun CommentStart CommentHighlightPipeClicked CommentHighlightClicked CommentImportant SCXW119683214 BCX8\u0026quot; data-ccp-parastyle=\u0026quot;Normal (Web)\u0026quot;\u0026gt;*\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;NormalTextRun CommentHighlightClicked CommentImportant SCXW119683214 BCX8\u0026quot; data-ccp-parastyle=\u0026quot;Normal (Web)\u0026quot;\u0026gt;Employment for this role will be through a third-party placement agency\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;EOP Selected SCXW119683214 BCX8\u0026quot; data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:true,\u0026amp;quot;134233118\u0026amp;quot;:true,\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559685\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;Requisition ID:\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt; 11346\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;Reporting into: \u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;cf0\u0026quot;\u0026gt;Senior Employer Brand Manager\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;Role Type:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt; Individual Contributor\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;#LI-Hybrid\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:false,\u0026amp;quot;134233118\u0026amp;quot;:false,\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335551550\u0026amp;quot;:1,\u0026amp;quot;335551620\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:0,\u0026amp;quot;335559737\u0026amp;quot;:0,\u0026amp;quot;335559738\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;strong\u0026gt;About NiCE \u0026lt;/strong\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4012268101,"name":"HR - COE","child_ids":[],"parent_id":4012240101}],"offices":[{"id":4005087101,"name":"Israel - Raanana","location":"Israel - Raanana","child_ids":[],"parent_id":4005050101}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://boards.eu.greenhouse.io/nice/jobs/4922273101?gh_jid=4922273101","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4498612101,"location":{"name":"Germany - Düsseldorf"},"metadata":[{"id":4778158101,"name":"Job Type","value":"Regular","value_type":"single_select"},{"id":4787631101,"name":"Hiring Manager","value":{"name":"Gert Schonewille","email":"gert.schonewille@nice.com","user_id":4488448101,"employee_id":"196978"},"value_type":"user"},{"id":4614529101,"name":"Category","value":"SUPPORT","value_type":"short_text"},{"id":4614545101,"name":"Job String","value":"Support.Technical Support.Technical Support Engineer","value_type":"short_text"},{"id":4787135101,"name":"(HRBP) Critical Role","value":"Not Applicable","value_type":"single_select"},{"id":4952164101,"name":"(HRBP) Acquisition Job","value":"Not Applicable","value_type":"single_select"},{"id":7821998101,"name":"TA Director Only – Campaign","value":null,"value_type":"yes_no"}],"id":4922273101,"updated_at":"2026-08-28T02:17:11-04:00","requisition_id":"11408","title":"Escalation and Incident Engineer","company_name":"NICE","first_published":"2026-07-09T08:46:26-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;So, what’s the role all about?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Incident \u0026amp;amp; Escalation Engineer exists to ensure customer-impacting incidents and operational escalations are resolved with urgency,\u0026amp;nbsp;transparency, and accountability. The role serves as the central coordination point between engineering, operational, and customer-facing\u0026amp;nbsp;teams during high-impact technical events. It exists to protect customer confidence and service reliability at scale, operating within a global\u0026amp;nbsp;follow-the-sun model with on-call participation for critical incidents.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;Requirements\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;2–5 years in a relevant role such as Technical Support Engineering (L3/L4), Escalation Engineering, Incident Management, or\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Production Operations within a SaaS or enterprise environment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated experience managing customer-impacting incidents or escalations in production\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven ability to coordinate cross-functional teams to resolve complex technical issues\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with cloud-based platforms, distributed systems, and incident management tooling\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working alongside customer-facing functions such as Support, Customer Success, or Account Management\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Key Responsibilities\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Lead coordination of production incidents, bringing together the right engineering, infrastructure, and operational teams for rapid\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;investigation and recovery\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage high-impact customer escalations, ensuring appropriate internal visibility, prioritisation, and progress\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Facilitate cross-team communication to remove blockers and maintain resolution momentum\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Establish and chair incident bridge calls during major service disruptions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide structured, timely communication to customer-facing teams throughout incidents and escalations\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Track issues to completion, maintaining accountability across responsible teams\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contribute to post-incident reviews and root cause analysis\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Help refine escalation workflows, incident playbooks, and operational procedures\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What’s in it for you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Enjoy NICE-FLEX!\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About Cognigy\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;NiCE Cognigy delivers AI that works—fast, human, and enterprise-ready. As the leading AI-first CX platform built for real-world scale, we combine Generative and Conversational AI through orchestration, tools, and enterprise systems to power Agentic AI. Backed by global CX leader NiCE, we empower brands with AI Agents that redefine customer experiences and achieve measurable ROI—instantly, across every channel and in 100+ languages.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;strong\u0026gt;About NiCE \u0026lt;/strong\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4053783101,"name":"CX - Agentic Experience Automation","child_ids":[],"parent_id":4058412101}],"offices":[{"id":4032224101,"name":"Germany - Düsseldorf","location":"Germany - Düsseldorf","child_ids":[],"parent_id":4005104101}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://boards.eu.greenhouse.io/nice/jobs/4964395101?gh_jid=4964395101","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4517382101,"location":{"name":"USA - Richardson, TX"},"metadata":[{"id":4778158101,"name":"Job Type","value":"Regular","value_type":"single_select"},{"id":4787631101,"name":"Hiring Manager","value":{"name":"Katerina Vetrovec","email":"katerina.vetrovec@nice.com","user_id":4111350101,"employee_id":"97809"},"value_type":"user"},{"id":4614529101,"name":"Category","value":"PROFESSIONAL SERVICES","value_type":"short_text"},{"id":4614545101,"name":"Job String","value":"Marketing.Brand.Brand Manager","value_type":"short_text"},{"id":4787135101,"name":"(HRBP) Critical Role","value":"Not Applicable","value_type":"single_select"},{"id":4952164101,"name":"(HRBP) Acquisition Job","value":"Not Applicable","value_type":"single_select"},{"id":7821998101,"name":"TA Director Only – Campaign","value":null,"value_type":"yes_no"}],"id":4964395101,"updated_at":"2026-09-08T13:39:34-04:00","requisition_id":"11674","title":"Event Manager","company_name":"NICE","first_published":"2026-09-08T13:39:04-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;So, what’s the role all about?\u0026lt;/h2\u0026gt;\n\u0026lt;p class=\u0026quot;isSelectedEnd\u0026quot;\u0026gt;As an \u0026lt;strong\u0026gt;Event Marketing Manager\u0026lt;/strong\u0026gt;, you will own the event programs for NiCE’s Public Safety \u0026amp;amp; Justice business across two product lines: Evidencentral, supporting Justice, Defender and Investigator solutions, and NiCE Inform AI, supporting the 911 market.\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;isSelectedEnd\u0026quot;\u0026gt;You will manage the full lifecycle of the event program — from building the annual calendar and managing event logistics through on-site execution, lead capture, post-event handoff and follow-up. Supporting two distinct sales teams and go-to-market motions, you will ensure each event is strategically planned, effectively executed and positioned to generate measurable pipeline.\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;isSelectedEnd\u0026quot;\u0026gt;Events are a critical demand-generation channel within the Public Safety \u0026amp;amp; Justice market, where relationships are often built in person and through professional associations. Your role will be to make sure we maximize that opportunity before, during and after every event.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;How will you make an impact?\u0026lt;/h2\u0026gt;\n\u0026lt;ul data-spread=\u0026quot;false\u0026quot;\u0026gt;\n\u0026lt;li\u0026gt;Own the annual event calendar across both Public Safety \u0026amp;amp; Justice product lines, evaluating national, state and regional opportunities and recommending which events to renew, consolidate, expand or discontinue.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Balance the event portfolio across key audiences, including prosecutors, defenders, law enforcement agencies and 911 organizations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop distinct event strategies for each product line and sales team, recognizing the different go-to-market motions across Evidencentral and NiCE Inform AI.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contribute to event budget planning by providing show-level performance data and recommendations that help determine investment across both product lines.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Track event spend throughout the year, negotiate with vendors, monitor variances and reconcile actual costs against planned investment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with Procurement to manage vendor onboarding, requisitions, purchase orders, invoices, approvals and payments while ensuring critical sponsorship and event deadlines are met.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage end-to-end event logistics, including sponsorships, contracts, booth space and design, shipping, collateral, demo hardware, staffing, room blocks, speaking opportunities, award submissions and association deliverables.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop a detailed run of show and staffing plan for each event in partnership with the appropriate sales team.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own on-site execution for priority events, including booth operations, staffing schedules, demo stations, pre-booked meetings and lead-capture processes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Plan and execute customer and partner engagements including dinners, receptions, hospitality events and small-group gatherings.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Coordinate guest lists, venues, menus, timing, internal attendance and post-event follow-up while ensuring compliance with applicable gift and hospitality policies.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Establish the lead-capture strategy before each event, including required fields, qualification criteria, campaign setup and naming conventions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collect, clean, de-duplicate and enrich event leads before handing them to the Marketing Analyst for upload into Salesforce against the appropriate campaign.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain strong attribution hygiene by ensuring event leads reach Salesforce with accurate campaign and source information.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with each sales team before events to establish the post-event follow-up strategy, including segmentation, messaging and lead-selection criteria.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Adapt and personalize post-event Outreach sequences based on the event, audience, product line and conversations generated at the show.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide SDR teams with clean, enriched lead lists and recommendations regarding lead priority, agency information and relevant event context.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Launch Outreach sequences according to the agreed post-event schedule and help ensure timely follow-up.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build and maintain relationships with professional associations across the Public Safety \u0026amp;amp; Justice market and identify opportunities to increase NiCE’s presence and engagement.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with the broader marketing organization to ensure each event has a clear next step for attendees, including webinars, landing pages and relevant content.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Use AI tools including Claude and Microsoft Copilot to support follow-up content, lead cleanup and de-duplication, event analysis, post-event summaries and recurring reporting.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Have you got what it takes?\u0026lt;/h2\u0026gt;\n\u0026lt;ul data-spread=\u0026quot;false\u0026quot;\u0026gt;\n\u0026lt;li\u0026gt;5+ years of experience planning and executing B2B trade shows, conferences and events end to end, including direct on-site ownership.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated experience owning the post-event lead lifecycle, including lead capture, data hygiene and enrichment, campaign attribution and sales handoff.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hands-on experience with Salesforce for campaign management and attribution.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience using Monday.com or a similar project management platform to manage event plans, timelines, deliverables and cross-functional visibility.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience cleaning and enriching event lead data, including de-duplication, missing-field completion and company, agency or title normalization.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with data enrichment platforms such as ZoomInfo or similar tools.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Working knowledge of a sales engagement platform such as Outreach, including the ability to segment leads, build and launch sequences and support effective sales handoffs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven ability to support multiple sales teams, product lines or business priorities simultaneously.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience tracking event spend, negotiating with vendors and managing purchase orders, invoices and reconciliation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to navigate corporate procurement processes and manage vendor relationships through payment completion.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fluency using AI tools such as Claude and Microsoft Copilot for practical business applications including drafting, data cleanup, analysis and reporting.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong written and verbal communication skills with the ability to create clear event plans, staffing briefs, follow-up strategies and post-event reporting.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong organizational skills and attention to detail with the ability to manage multiple events, stakeholders and deadlines simultaneously.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Willingness to travel approximately 10–15% and work event hours as required.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;You will have an advantage if you also have:\u0026lt;/h2\u0026gt;\n\u0026lt;ul data-spread=\u0026quot;false\u0026quot;\u0026gt;\n\u0026lt;li\u0026gt;Experience marketing to the public sector, government, justice or public safety markets.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working with professional associations or association-led marketing programs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience managing association co-sponsored programs, sponsorships or speaking opportunities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with marketing automation platforms such as Marketo or similar solutions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Understanding of marketing campaign logic, funnel reporting and event-driven demand generation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Certified Meeting Professional (CMP) certification.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Your first 90 days\u0026lt;/h2\u0026gt;\n\u0026lt;p class=\u0026quot;isSelectedEnd\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;First 30 days\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;isSelectedEnd\u0026quot;\u0026gt;Build a strong understanding of the Public Safety \u0026amp;amp; Justice business, both product lines and their respective sales motions. Review the committed event calendar, meet key stakeholders across both sales teams and Marketing, evaluate historical event performance and document the existing lead-to-Salesforce and Outreach process.\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;isSelectedEnd\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;By 60 days\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;isSelectedEnd\u0026quot;\u0026gt;Establish a consistent pre-event and post-event operating model across both sales teams, including lead-capture requirements, campaign naming, handoff expectations, follow-up sequences and lead-selection criteria. Begin applying this approach to upcoming events.\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;isSelectedEnd\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;By 90 days\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;isSelectedEnd\u0026quot;\u0026gt;Develop an evidence-based recommendation for the next event planning cycle, identifying which events should be renewed, expanded, consolidated or reconsidered based on performance, pipeline contribution and actual spend.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;What’s in it for you?\u0026lt;/h2\u0026gt;\n\u0026lt;p class=\u0026quot;isSelectedEnd\u0026quot;\u0026gt;Public Safety \u0026amp;amp; Justice is a growth business within NiCE and operates in a market where events play a meaningful role in originating demand and building relationships.\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;isSelectedEnd\u0026quot;\u0026gt;You will have visible influence over how our event strategy is developed across two product lines, with a direct line of sight from event engagement through lead generation and pipeline creation. You will also have the opportunity to shape how the entire event follow-up process operates — ensuring great conversations become measurable business opportunities.\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;isSelectedEnd\u0026quot;\u0026gt;Join an ever-growing, market-disrupting, global company where teams are highly collaborative, opportunities for impact are significant and the work supports organizations providing critical public safety and justice services.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;Enjoy NiCE-FLEX!\u0026lt;/h2\u0026gt;\n\u0026lt;p class=\u0026quot;isSelectedEnd\u0026quot;\u0026gt;At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: two days working from the office and three days of remote work each week. Office days focus on face-to-face meetings, where teamwork and collaboration fuel innovation and new ideas.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role can be filled either on a NiCE-FLEX hybrid or fully remote basis, with approximately 10–15% travel expected. On-site attendance will primarily focus on larger national and strategic events where in-person participation provides the greatest value.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;strong\u0026gt;About NiCE \u0026lt;/strong\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4012314101,"name":"VM - Surveillance Solutions","child_ids":[],"parent_id":4012246101}],"offices":[{"id":4005062101,"name":"USA - Richardson, TX","location":"USA - Richardson, TX","child_ids":[],"parent_id":4005091101}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://boards.eu.greenhouse.io/nice/jobs/4851158101?gh_jid=4851158101","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4461877101,"location":{"name":"Australia - Remote"},"metadata":[{"id":4778158101,"name":"Job Type","value":"Regular","value_type":"single_select"},{"id":4787631101,"name":"Hiring Manager","value":{"name":"Thys Waanders","email":"thys.waanders@nice.com","user_id":4487184101,"employee_id":"196999"},"value_type":"user"},{"id":4614529101,"name":"Category","value":"PRODUCT MANAGEMENT","value_type":"short_text"},{"id":4614545101,"name":"Job String","value":"Product Management.Product AI Platform Enablement.Forward Deployed Engineer","value_type":"short_text"},{"id":4787135101,"name":"(HRBP) Critical Role","value":null,"value_type":"single_select"},{"id":4952164101,"name":"(HRBP) Acquisition Job","value":"Cognigy / Agentic AI","value_type":"single_select"},{"id":7821998101,"name":"TA Director Only – Campaign","value":false,"value_type":"yes_no"}],"id":4851158101,"updated_at":"2026-09-02T03:00:36-04:00","requisition_id":"10742","title":"Forward Deployed Engineer","company_name":"NICE","first_published":"2026-04-30T22:50:21-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;So, what’s the role all about?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;A NiCE\u0026lt;span class=\u0026quot;Apple-converted-space\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;AI Forward Deployed Engineer\u0026lt;/strong\u0026gt;\u0026lt;span class=\u0026quot;Apple-converted-space\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;is a highly technical full-stack engineer responsible for designing, building, and deploying AI-driven customer engagement solutions using the NiCE digital and AI portfolio. This role sits at the intersection of software engineering, AI agent development, and customer solution architecture. The engineer works directly with customers and internal stakeholders to translate complex business challenges into intelligent automation solutions across voice and digital channels. The AI Forward Deployed Engineer will design, prototype, and operationalize AI agents that integrate with enterprise systems and deliver scalable customer self-service experiences powered by intelligent virtual agents, knowledge management, and omnichannel engagement capabilities. This role requires deep technical expertise across full-stack development, AI agent architectures, APIs, integrations, and conversational automation, combined with the ability to collaborate directly with customers and business leaders.\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;You\u0026#39;ll architect and deliver production-ready conversational AI agents that sit at the core of the business and directly fuel company growth.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;These are live, scalable agentic AI systems, not experiments or proof-of-concepts, operating across sectors like financial services, healthcare, and commerce.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You\u0026#39;ll have full ownership of the entire AI agent lifecycle, steering projects from early pilot through launch and ongoing refinement.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You\u0026#39;ll collaborate directly with decision-makers at the world’s leading enterprises to tackle their highest-priority challenges with agentic AI.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;The patterns and problems you encounter in the field will feed directly into the evolution of the platform, tools, and product roadmap.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;How will you make an impact?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Develop agentic systems (agents) for large-scale companies that measurably outperform human operators in areas like retention and churn reduction.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build agents that handle nuanced, integrated customer interactions, across a range of CX transforming use cases.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Design reusable agent frameworks adapted to the specific demands of different industries.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive design partnerships around new product directions, including agent architectures, self-service features, and generative development workflows.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Push the boundaries with emerging voice models and pioneer their integration into enterprise-grade deployments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Set the standard for how AI agents are constructed, evaluated, and improved in live production settings.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Have you got what it takes?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Education \u0026amp;amp; Background\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Hands-on experience building and operating end-to-end production systems at scale.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;With a natural builder\u0026#39;s mentality with high personal agency, you default to finding solutions and shipping them.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Startup founder or early engineer experience is highly valued, you understand the tradeoffs between speed, quality, and ownership.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;AI \u0026amp;amp; Technology Expertise\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Proven technical problem-solving ability, particularly in rapidly shifting, loosely defined environments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience developing or operating AI/LLM-powered systems in production is a major plus.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Working knowledge of the current AI agent toolkit: evaluation frameworks, orchestration tooling, RAG pipelines, and prompt engineering.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with React, TypeScript, and/or Go is an advantage.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;CX \u0026amp;amp; Industry Knowledge\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;At ease working face-to-face with customers to unpack their problems and deliver practical solutions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Prior experience in customer-facing or externally-led technical roles is a plus.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Strategic \u0026amp;amp; Communication Skills\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;A clear, direct communicator who can be equally persuasive with engineers and executives.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfortable operating in ambiguity and making forward progress without waiting for complete clarity.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Able to balance competing priorities and drive alignment across technical and business teams.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What\u0026#39;s in it for you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Build AI agents that run in production at meaningful scale, not slideware or research exercises.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work shoulder-to-shoulder with leaders at globally recognized enterprises and high-growth startups.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Directly influence the direction of NiCE\u0026#39;s AI agent platform through the real problems you solve.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Operate with genuine autonomy and end-to-end ownership across the agent lifecycle.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work at the cutting edge of AI agent development with access to the latest models, infrastructure, and research.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Requisition ID: \u0026lt;/strong\u0026gt;10742\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Reporting into:\u0026lt;/strong\u0026gt;\u0026lt;span class=\u0026quot;Apple-converted-space\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;Vice President, NiCE Agentic AI Transformation\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Role Type:\u0026lt;/strong\u0026gt;\u0026lt;span class=\u0026quot;Apple-converted-space\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;Individual Contributor\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;strong\u0026gt;About NiCE \u0026lt;/strong\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4053783101,"name":"CX - Agentic Experience Automation","child_ids":[],"parent_id":4058412101}],"offices":[{"id":4005169101,"name":"Australia - Remote","location":"Australia - Remote","child_ids":[],"parent_id":4005112101}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://boards.eu.greenhouse.io/nice/jobs/4930718101?gh_jid=4930718101","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4502615101,"location":{"name":"United Kingdom - Remote"},"metadata":[{"id":4778158101,"name":"Job Type","value":"Regular","value_type":"single_select"},{"id":4787631101,"name":"Hiring Manager","value":{"name":"Daniel Woodward","email":"dan.woodward@nice.com","user_id":4488517101,"employee_id":"197156"},"value_type":"user"},{"id":4614529101,"name":"Category","value":"Product Management","value_type":"short_text"},{"id":4614545101,"name":"Job String","value":"Product Management.Product AI Platform Enablement.Forward Deployed Engineer","value_type":"short_text"},{"id":4787135101,"name":"(HRBP) Critical Role","value":"Not Applicable","value_type":"single_select"},{"id":4952164101,"name":"(HRBP) Acquisition Job","value":"Not Applicable","value_type":"single_select"},{"id":7821998101,"name":"TA Director Only – Campaign","value":null,"value_type":"yes_no"}],"id":4930718101,"updated_at":"2026-08-28T02:17:11-04:00","requisition_id":"11476","title":"Forward Deployment Engineer","company_name":"NICE","first_published":"2026-08-05T09:28:18-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;So, what’s the role all about?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;A NiCE \u0026lt;strong\u0026gt;AI Forward Deployed Engineer\u0026lt;/strong\u0026gt; is a highly technical full-stack engineer responsible for designing, building, and deploying AI-driven customer engagement solutions using the NiCE digital and AI portfolio. This role sits at the intersection of software engineering, AI agent development, and customer solution architecture. The engineer works directly with customers and internal stakeholders to translate complex business challenges into intelligent automation solutions across voice and digital channels. The AI Forward Deployed Engineer will design, prototype, and operationalize AI agents that integrate with enterprise systems and deliver scalable customer self-service experiences powered by intelligent virtual agents, knowledge management, and omnichannel engagement capabilities. This role requires deep technical expertise across full-stack development, AI agent architectures, APIs, integrations, and conversational automation, combined with the ability to collaborate directly with customers and business leaders.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;How will you make an impact?\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;div class=\u0026quot;x_x_elementToProof\u0026quot; data-ogsc=\u0026quot;rgb(0, 0, 0)\u0026quot;\u0026gt;\u0026lt;strong data-ogsc=\u0026quot;\u0026quot; data-olk-copy-source=\u0026quot;MessageBody\u0026quot;\u0026gt;AI Agent Design \u0026amp;amp; Development\u0026lt;/strong\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-ogsc=\u0026quot;rgb(0, 0, 0)\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;x_x_elementToProof\u0026quot; data-ogsc=\u0026quot;\u0026quot;\u0026gt;Design and build AI-driven virtual agents that automate customer service workflows across digital and voice channels.\u0026lt;/div\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li data-ogsc=\u0026quot;rgb(0, 0, 0)\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;x_x_elementToProof\u0026quot; data-ogsc=\u0026quot;\u0026quot;\u0026gt;Develop intelligent automation using the NiCE AI and Digital portfolio, including conversational AI, knowledge systems, and omnichannel engagement capabilities.\u0026lt;/div\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li data-ogsc=\u0026quot;rgb(0, 0, 0)\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;x_x_elementToProof\u0026quot; data-ogsc=\u0026quot;\u0026quot;\u0026gt;Architect agent behaviors including intent handling, workflow orchestration, and multi-system interactions.\u0026lt;/div\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li data-ogsc=\u0026quot;rgb(0, 0, 0)\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;x_x_elementToProof\u0026quot; data-ogsc=\u0026quot;\u0026quot;\u0026gt;Continuously refine and evolve agents through iterative testing, model tuning, and performance optimization.\u0026lt;/div\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;div class=\u0026quot;x_x_elementToProof\u0026quot; data-ogsc=\u0026quot;rgb(0, 0, 0)\u0026quot;\u0026gt;\u0026lt;strong data-ogsc=\u0026quot;\u0026quot; data-olk-copy-source=\u0026quot;MessageBody\u0026quot;\u0026gt;AI Agent Lifecycle Ownership\u0026lt;/strong\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-ogsc=\u0026quot;rgb(0, 0, 0)\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;x_x_elementToProof\u0026quot; data-ogsc=\u0026quot;\u0026quot;\u0026gt;Own the full lifecycle of AI agents from\u0026amp;nbsp;initial design through deployment and ongoing optimization.\u0026lt;/div\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li data-ogsc=\u0026quot;rgb(0, 0, 0)\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;x_x_elementToProof\u0026quot; data-ogsc=\u0026quot;\u0026quot;\u0026gt;Define agent architecture including prompting strategies, knowledge retrieval patterns, and decision logic.\u0026lt;/div\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li data-ogsc=\u0026quot;rgb(0, 0, 0)\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;x_x_elementToProof\u0026quot; data-ogsc=\u0026quot;\u0026quot;\u0026gt;Implement observability, evaluation, and feedback loops to improve agent accuracy, reliability, and business outcomes.\u0026lt;/div\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li data-ogsc=\u0026quot;rgb(0, 0, 0)\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;x_x_elementToProof\u0026quot; data-ogsc=\u0026quot;\u0026quot;\u0026gt;Monitor agent performance and evolve agents to handle increasingly complex customer interactions.\u0026lt;/div\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;div class=\u0026quot;x_x_elementToProof\u0026quot; data-ogsc=\u0026quot;rgb(0, 0, 0)\u0026quot;\u0026gt;\u0026lt;strong data-ogsc=\u0026quot;\u0026quot; data-olk-copy-source=\u0026quot;MessageBody\u0026quot;\u0026gt;System Integration \u0026amp;amp; Automation\u0026lt;/strong\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-ogsc=\u0026quot;rgb(0, 0, 0)\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;x_x_elementToProof\u0026quot; data-ogsc=\u0026quot;\u0026quot;\u0026gt;Build integrations between AI agents and enterprise systems including CRM, commerce platforms, knowledge bases, and operational systems.\u0026lt;/div\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li data-ogsc=\u0026quot;rgb(0, 0, 0)\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;x_x_elementToProof\u0026quot; data-ogsc=\u0026quot;\u0026quot;\u0026gt;Develop APIs, services, and orchestration layers enabling agents to perform real business transactions.\u0026lt;/div\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li data-ogsc=\u0026quot;rgb(0, 0, 0)\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;x_x_elementToProof\u0026quot; data-ogsc=\u0026quot;\u0026quot;\u0026gt;Implement multi-step workflows that coordinate API calls across multiple systems of record.\u0026lt;/div\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li data-ogsc=\u0026quot;rgb(0, 0, 0)\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;x_x_elementToProof\u0026quot; data-ogsc=\u0026quot;\u0026quot;\u0026gt;Ensure secure, scalable, and reliable integrations across customer environments.\u0026lt;/div\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;div class=\u0026quot;x_x_elementToProof\u0026quot; data-ogsc=\u0026quot;rgb(0, 0, 0)\u0026quot;\u0026gt;\u0026lt;strong data-ogsc=\u0026quot;\u0026quot; data-olk-copy-source=\u0026quot;MessageBody\u0026quot;\u0026gt;Full Stack Solution Development\u0026lt;/strong\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-ogsc=\u0026quot;rgb(0, 0, 0)\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;x_x_elementToProof\u0026quot; data-ogsc=\u0026quot;\u0026quot;\u0026gt;Build full-stack solutions that support agent interactions including web interfaces, backend services, and integration layers.\u0026lt;/div\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li data-ogsc=\u0026quot;rgb(0, 0, 0)\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;x_x_elementToProof\u0026quot; data-ogsc=\u0026quot;\u0026quot;\u0026gt;Develop prototypes and working applications that demonstrate end-to-end AI automation scenarios.\u0026lt;/div\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li data-ogsc=\u0026quot;rgb(0, 0, 0)\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;x_x_elementToProof\u0026quot; data-ogsc=\u0026quot;\u0026quot;\u0026gt;Create reusable components and frameworks that accelerate development of new AI agent capabilities.\u0026lt;/div\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li data-ogsc=\u0026quot;rgb(0, 0, 0)\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;x_x_elementToProof\u0026quot; data-ogsc=\u0026quot;\u0026quot;\u0026gt;Maintain and enhance demo environments and development environments used for solution innovation.\u0026lt;/div\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;div class=\u0026quot;x_x_elementToProof\u0026quot; data-ogsc=\u0026quot;rgb(0, 0, 0)\u0026quot;\u0026gt;\u0026lt;strong data-ogsc=\u0026quot;\u0026quot; data-olk-copy-source=\u0026quot;MessageBody\u0026quot;\u0026gt;Customer Solution Engineering\u0026lt;/strong\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-ogsc=\u0026quot;rgb(0, 0, 0)\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;x_x_elementToProof\u0026quot; data-ogsc=\u0026quot;\u0026quot;\u0026gt;Partner directly with customers to understand operational challenges and identify opportunities for AI-driven automation.\u0026lt;/div\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li data-ogsc=\u0026quot;rgb(0, 0, 0)\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;x_x_elementToProof\u0026quot; data-ogsc=\u0026quot;\u0026quot;\u0026gt;Translate business requirements into technical architectures and working solutions.\u0026lt;/div\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li data-ogsc=\u0026quot;rgb(0, 0, 0)\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;x_x_elementToProof\u0026quot; data-ogsc=\u0026quot;\u0026quot;\u0026gt;Build prototypes, proof-of-value implementations, and production-ready agent capabilities.\u0026lt;/div\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li data-ogsc=\u0026quot;rgb(0, 0, 0)\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;x_x_elementToProof\u0026quot; data-ogsc=\u0026quot;\u0026quot;\u0026gt;Act as a trusted technical advisor to both business and technology stakeholders.\u0026lt;/div\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;div class=\u0026quot;x_x_elementToProof\u0026quot; data-ogsc=\u0026quot;rgb(0, 0, 0)\u0026quot;\u0026gt;\u0026lt;strong data-ogsc=\u0026quot;\u0026quot; data-olk-copy-source=\u0026quot;MessageBody\u0026quot;\u0026gt;Product Innovation \u0026amp;amp; Feedback\u0026lt;/strong\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-ogsc=\u0026quot;rgb(0, 0, 0)\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;x_x_elementToProof\u0026quot; data-ogsc=\u0026quot;\u0026quot;\u0026gt;Collaborate with product, engineering, and sales teams to identify product gaps and innovation opportunities.\u0026lt;/div\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li data-ogsc=\u0026quot;rgb(0, 0, 0)\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;x_x_elementToProof\u0026quot; data-ogsc=\u0026quot;\u0026quot;\u0026gt;Prototype new capabilities that extend the NiCE AI platform.\u0026lt;/div\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li data-ogsc=\u0026quot;rgb(0, 0, 0)\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;x_x_elementToProof\u0026quot; data-ogsc=\u0026quot;\u0026quot;\u0026gt;Provide direct field insights that inform product roadmap and future platform capabilities.\u0026lt;/div\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li data-ogsc=\u0026quot;rgb(0, 0, 0)\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;x_x_elementToProof\u0026quot; data-ogsc=\u0026quot;\u0026quot;\u0026gt;Contribute reusable patterns, integrations, and architectures that improve future deployments.\u0026lt;/div\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;div class=\u0026quot;x_x_elementToProof\u0026quot; data-ogsc=\u0026quot;rgb(0, 0, 0)\u0026quot;\u0026gt;\u0026lt;strong data-ogsc=\u0026quot;\u0026quot; data-olk-copy-source=\u0026quot;MessageBody\u0026quot;\u0026gt;Technical Demonstration \u0026amp;amp; Enablement\u0026lt;/strong\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-ogsc=\u0026quot;rgb(0, 0, 0)\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;x_x_elementToProof\u0026quot; data-ogsc=\u0026quot;\u0026quot;\u0026gt;Design and build advanced technical demonstrations showcasing AI-driven customer experiences.\u0026lt;/div\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li data-ogsc=\u0026quot;rgb(0, 0, 0)\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;x_x_elementToProof\u0026quot; data-ogsc=\u0026quot;\u0026quot;\u0026gt;Develop reusable demo frameworks and environments that illustrate enterprise use cases.\u0026lt;/div\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li data-ogsc=\u0026quot;rgb(0, 0, 0)\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;x_x_elementToProof\u0026quot; data-ogsc=\u0026quot;\u0026quot;\u0026gt;Support sales engineering and presales teams in communicating the value of AI-driven customer engagement solutions.\u0026lt;/div\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li data-ogsc=\u0026quot;rgb(0, 0, 0)\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;x_x_elementToProof\u0026quot; data-ogsc=\u0026quot;\u0026quot;\u0026gt;Enable internal teams with technical knowledge of AI agents, integrations, and platform capabilities.\u0026lt;/div\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Have you got what it takes?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;div class=\u0026quot;x_x_elementToProof\u0026quot; data-ogsc=\u0026quot;rgb(0, 0, 0)\u0026quot; data-olk-copy-source=\u0026quot;MessageBody\u0026quot;\u0026gt;The AI Agent Engineer will work across several core technical domains:\u0026lt;/div\u0026gt;\n\u0026lt;div class=\u0026quot;x_x_elementToProof\u0026quot; data-ogsc=\u0026quot;rgb(0, 0, 0)\u0026quot;\u0026gt;\u0026lt;strong data-ogsc=\u0026quot;\u0026quot;\u0026gt;AI \u0026amp;amp; Agent Systems\u0026lt;/strong\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-ogsc=\u0026quot;rgb(0, 0, 0)\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;x_x_elementToProof\u0026quot; data-ogsc=\u0026quot;\u0026quot;\u0026gt;Large Language Models\u0026lt;/div\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li data-ogsc=\u0026quot;rgb(0, 0, 0)\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;x_x_elementToProof\u0026quot; data-ogsc=\u0026quot;\u0026quot;\u0026gt;Prompt engineering\u0026lt;/div\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li data-ogsc=\u0026quot;rgb(0, 0, 0)\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;x_x_elementToProof\u0026quot; data-ogsc=\u0026quot;\u0026quot;\u0026gt;Agent orchestration frameworks\u0026lt;/div\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li data-ogsc=\u0026quot;rgb(0, 0, 0)\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;x_x_elementToProof\u0026quot; data-ogsc=\u0026quot;\u0026quot;\u0026gt;Retrieval-augmented knowledge systems\u0026lt;/div\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li data-ogsc=\u0026quot;rgb(0, 0, 0)\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;x_x_elementToProof\u0026quot; data-ogsc=\u0026quot;\u0026quot;\u0026gt;Conversational AI architecture\u0026lt;/div\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;div class=\u0026quot;x_x_elementToProof\u0026quot; data-ogsc=\u0026quot;rgb(0, 0, 0)\u0026quot;\u0026gt;\u0026lt;strong data-ogsc=\u0026quot;\u0026quot;\u0026gt;Full Stack Development\u0026lt;/strong\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-ogsc=\u0026quot;rgb(0, 0, 0)\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;x_x_elementToProof\u0026quot; data-ogsc=\u0026quot;\u0026quot;\u0026gt;Backend services and APIs\u0026lt;/div\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li data-ogsc=\u0026quot;rgb(0, 0, 0)\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;x_x_elementToProof\u0026quot; data-ogsc=\u0026quot;\u0026quot;\u0026gt;Web and conversational interfaces\u0026lt;/div\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li data-ogsc=\u0026quot;rgb(0, 0, 0)\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;x_x_elementToProof\u0026quot; data-ogsc=\u0026quot;\u0026quot;\u0026gt;Integration layers\u0026lt;/div\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li data-ogsc=\u0026quot;rgb(0, 0, 0)\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;x_x_elementToProof\u0026quot; data-ogsc=\u0026quot;\u0026quot;\u0026gt;Data pipelines\u0026lt;/div\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;div class=\u0026quot;x_x_elementToProof\u0026quot; data-ogsc=\u0026quot;rgb(0, 0, 0)\u0026quot;\u0026gt;\u0026lt;strong data-ogsc=\u0026quot;\u0026quot;\u0026gt;Enterprise Integrations\u0026lt;/strong\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-ogsc=\u0026quot;rgb(0, 0, 0)\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;x_x_elementToProof\u0026quot; data-ogsc=\u0026quot;\u0026quot;\u0026gt;REST APIs and microservices\u0026lt;/div\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li data-ogsc=\u0026quot;rgb(0, 0, 0)\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;x_x_elementToProof\u0026quot; data-ogsc=\u0026quot;\u0026quot;\u0026gt;CRM and business system integrations\u0026lt;/div\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li data-ogsc=\u0026quot;rgb(0, 0, 0)\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;x_x_elementToProof\u0026quot; data-ogsc=\u0026quot;\u0026quot;\u0026gt;Knowledge systems and data stores\u0026lt;/div\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li data-ogsc=\u0026quot;rgb(0, 0, 0)\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;x_x_elementToProof\u0026quot; data-ogsc=\u0026quot;\u0026quot;\u0026gt;Identity and access management\u0026lt;/div\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What’s in it for you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Requisition ID: \u0026lt;/strong\u0026gt;10568\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;Reporting into:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;Director of FDE Strategy\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;Role Type:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;Individual Contributor\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;strong\u0026gt;About NiCE \u0026lt;/strong\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4053783101,"name":"CX - Agentic Experience Automation","child_ids":[],"parent_id":4058412101}],"offices":[{"id":4005182101,"name":"United Kingdom - Remote","location":"United Kingdom - Remote","child_ids":[],"parent_id":4005102101}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://boards.eu.greenhouse.io/nice/jobs/4932653101?gh_jid=4932653101","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4503475101,"location":{"name":"Germany - Remote"},"metadata":[{"id":4778158101,"name":"Job Type","value":"Regular","value_type":"single_select"},{"id":4787631101,"name":"Hiring Manager","value":{"name":"Janik Emmendoerfer","email":"janik.emmendoerfer@nice.com","user_id":4488608101,"employee_id":"197193"},"value_type":"user"},{"id":4614529101,"name":"Category","value":"PRODUCT MANAGEMENT","value_type":"short_text"},{"id":4614545101,"name":"Job String","value":"Product Management.Product AI Platform Enablement.Forward Deployed Engineer","value_type":"short_text"},{"id":4787135101,"name":"(HRBP) Critical Role","value":"Not Applicable","value_type":"single_select"},{"id":4952164101,"name":"(HRBP) Acquisition Job","value":"Not Applicable","value_type":"single_select"},{"id":7821998101,"name":"TA Director Only – Campaign","value":null,"value_type":"yes_no"}],"id":4932653101,"updated_at":"2026-08-28T02:17:11-04:00","requisition_id":"11496","title":"Forward Deployment Engineer","company_name":"NICE","first_published":"2026-08-03T08:24:03-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;So, what’s the role all about?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;A NiCE \u0026lt;strong\u0026gt;AI Forward Deployed Engineer\u0026lt;/strong\u0026gt; is a highly technical full-stack engineer responsible for designing, building, and deploying AI-driven customer engagement solutions using the NiCE digital and AI portfolio. This role sits at the intersection of software engineering, AI agent development, and customer solution architecture. The engineer works directly with customers and internal stakeholders to translate complex business challenges into intelligent automation solutions across voice and digital channels. The AI Forward Deployed Engineer will design, prototype, and operationalize AI agents that integrate with enterprise systems and deliver scalable customer self-service experiences powered by intelligent virtual agents, knowledge management, and omnichannel engagement capabilities. This role requires deep technical expertise across full-stack development, AI agent architectures, APIs, integrations, and conversational automation, combined with the ability to collaborate directly with customers and business leaders.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;How will you make an impact?\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;div class=\u0026quot;x_x_elementToProof\u0026quot; data-ogsc=\u0026quot;rgb(0, 0, 0)\u0026quot;\u0026gt;\u0026lt;strong data-ogsc=\u0026quot;\u0026quot; data-olk-copy-source=\u0026quot;MessageBody\u0026quot;\u0026gt;AI Agent Design \u0026amp;amp; Development\u0026lt;/strong\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-ogsc=\u0026quot;rgb(0, 0, 0)\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;x_x_elementToProof\u0026quot; data-ogsc=\u0026quot;\u0026quot;\u0026gt;Design and build AI-driven virtual agents that automate customer service workflows across digital and voice channels.\u0026lt;/div\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li data-ogsc=\u0026quot;rgb(0, 0, 0)\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;x_x_elementToProof\u0026quot; data-ogsc=\u0026quot;\u0026quot;\u0026gt;Develop intelligent automation using the NiCE AI and Digital portfolio, including conversational AI, knowledge systems, and omnichannel engagement capabilities.\u0026lt;/div\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li data-ogsc=\u0026quot;rgb(0, 0, 0)\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;x_x_elementToProof\u0026quot; data-ogsc=\u0026quot;\u0026quot;\u0026gt;Architect agent behaviors including intent handling, workflow orchestration, and multi-system interactions.\u0026lt;/div\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li data-ogsc=\u0026quot;rgb(0, 0, 0)\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;x_x_elementToProof\u0026quot; data-ogsc=\u0026quot;\u0026quot;\u0026gt;Continuously refine and evolve agents through iterative testing, model tuning, and performance optimization.\u0026lt;/div\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;div class=\u0026quot;x_x_elementToProof\u0026quot; data-ogsc=\u0026quot;rgb(0, 0, 0)\u0026quot;\u0026gt;\u0026lt;strong data-ogsc=\u0026quot;\u0026quot; data-olk-copy-source=\u0026quot;MessageBody\u0026quot;\u0026gt;AI Agent Lifecycle Ownership\u0026lt;/strong\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-ogsc=\u0026quot;rgb(0, 0, 0)\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;x_x_elementToProof\u0026quot; data-ogsc=\u0026quot;\u0026quot;\u0026gt;Own the full lifecycle of AI agents from\u0026amp;nbsp;initial design through deployment and ongoing optimization.\u0026lt;/div\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li data-ogsc=\u0026quot;rgb(0, 0, 0)\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;x_x_elementToProof\u0026quot; data-ogsc=\u0026quot;\u0026quot;\u0026gt;Define agent architecture including prompting strategies, knowledge retrieval patterns, and decision logic.\u0026lt;/div\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li data-ogsc=\u0026quot;rgb(0, 0, 0)\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;x_x_elementToProof\u0026quot; data-ogsc=\u0026quot;\u0026quot;\u0026gt;Implement observability, evaluation, and feedback loops to improve agent accuracy, reliability, and business outcomes.\u0026lt;/div\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li data-ogsc=\u0026quot;rgb(0, 0, 0)\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;x_x_elementToProof\u0026quot; data-ogsc=\u0026quot;\u0026quot;\u0026gt;Monitor agent performance and evolve agents to handle increasingly complex customer interactions.\u0026lt;/div\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;div class=\u0026quot;x_x_elementToProof\u0026quot; data-ogsc=\u0026quot;rgb(0, 0, 0)\u0026quot;\u0026gt;\u0026lt;strong data-ogsc=\u0026quot;\u0026quot; data-olk-copy-source=\u0026quot;MessageBody\u0026quot;\u0026gt;System Integration \u0026amp;amp; Automation\u0026lt;/strong\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-ogsc=\u0026quot;rgb(0, 0, 0)\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;x_x_elementToProof\u0026quot; data-ogsc=\u0026quot;\u0026quot;\u0026gt;Build integrations between AI agents and enterprise systems including CRM, commerce platforms, knowledge bases, and operational systems.\u0026lt;/div\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li data-ogsc=\u0026quot;rgb(0, 0, 0)\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;x_x_elementToProof\u0026quot; data-ogsc=\u0026quot;\u0026quot;\u0026gt;Develop APIs, services, and orchestration layers enabling agents to perform real business transactions.\u0026lt;/div\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li data-ogsc=\u0026quot;rgb(0, 0, 0)\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;x_x_elementToProof\u0026quot; data-ogsc=\u0026quot;\u0026quot;\u0026gt;Implement multi-step workflows that coordinate API calls across multiple systems of record.\u0026lt;/div\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li data-ogsc=\u0026quot;rgb(0, 0, 0)\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;x_x_elementToProof\u0026quot; data-ogsc=\u0026quot;\u0026quot;\u0026gt;Ensure secure, scalable, and reliable integrations across customer environments.\u0026lt;/div\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;div class=\u0026quot;x_x_elementToProof\u0026quot; data-ogsc=\u0026quot;rgb(0, 0, 0)\u0026quot;\u0026gt;\u0026lt;strong data-ogsc=\u0026quot;\u0026quot; data-olk-copy-source=\u0026quot;MessageBody\u0026quot;\u0026gt;Full Stack Solution Development\u0026lt;/strong\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-ogsc=\u0026quot;rgb(0, 0, 0)\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;x_x_elementToProof\u0026quot; data-ogsc=\u0026quot;\u0026quot;\u0026gt;Build full-stack solutions that support agent interactions including web interfaces, backend services, and integration layers.\u0026lt;/div\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li data-ogsc=\u0026quot;rgb(0, 0, 0)\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;x_x_elementToProof\u0026quot; data-ogsc=\u0026quot;\u0026quot;\u0026gt;Develop prototypes and working applications that demonstrate end-to-end AI automation scenarios.\u0026lt;/div\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li data-ogsc=\u0026quot;rgb(0, 0, 0)\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;x_x_elementToProof\u0026quot; data-ogsc=\u0026quot;\u0026quot;\u0026gt;Create reusable components and frameworks that accelerate development of new AI agent capabilities.\u0026lt;/div\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li data-ogsc=\u0026quot;rgb(0, 0, 0)\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;x_x_elementToProof\u0026quot; data-ogsc=\u0026quot;\u0026quot;\u0026gt;Maintain and enhance demo environments and development environments used for solution innovation.\u0026lt;/div\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;div class=\u0026quot;x_x_elementToProof\u0026quot; data-ogsc=\u0026quot;rgb(0, 0, 0)\u0026quot;\u0026gt;\u0026lt;strong data-ogsc=\u0026quot;\u0026quot; data-olk-copy-source=\u0026quot;MessageBody\u0026quot;\u0026gt;Customer Solution Engineering\u0026lt;/strong\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-ogsc=\u0026quot;rgb(0, 0, 0)\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;x_x_elementToProof\u0026quot; data-ogsc=\u0026quot;\u0026quot;\u0026gt;Partner directly with customers to understand operational challenges and identify opportunities for AI-driven automation.\u0026lt;/div\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li data-ogsc=\u0026quot;rgb(0, 0, 0)\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;x_x_elementToProof\u0026quot; data-ogsc=\u0026quot;\u0026quot;\u0026gt;Translate business requirements into technical architectures and working solutions.\u0026lt;/div\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li data-ogsc=\u0026quot;rgb(0, 0, 0)\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;x_x_elementToProof\u0026quot; data-ogsc=\u0026quot;\u0026quot;\u0026gt;Build prototypes, proof-of-value implementations, and production-ready agent capabilities.\u0026lt;/div\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li data-ogsc=\u0026quot;rgb(0, 0, 0)\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;x_x_elementToProof\u0026quot; data-ogsc=\u0026quot;\u0026quot;\u0026gt;Act as a trusted technical advisor to both business and technology stakeholders.\u0026lt;/div\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;div class=\u0026quot;x_x_elementToProof\u0026quot; data-ogsc=\u0026quot;rgb(0, 0, 0)\u0026quot;\u0026gt;\u0026lt;strong data-ogsc=\u0026quot;\u0026quot; data-olk-copy-source=\u0026quot;MessageBody\u0026quot;\u0026gt;Product Innovation \u0026amp;amp; Feedback\u0026lt;/strong\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-ogsc=\u0026quot;rgb(0, 0, 0)\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;x_x_elementToProof\u0026quot; data-ogsc=\u0026quot;\u0026quot;\u0026gt;Collaborate with product, engineering, and sales teams to identify product gaps and innovation opportunities.\u0026lt;/div\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li data-ogsc=\u0026quot;rgb(0, 0, 0)\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;x_x_elementToProof\u0026quot; data-ogsc=\u0026quot;\u0026quot;\u0026gt;Prototype new capabilities that extend the NiCE AI platform.\u0026lt;/div\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li data-ogsc=\u0026quot;rgb(0, 0, 0)\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;x_x_elementToProof\u0026quot; data-ogsc=\u0026quot;\u0026quot;\u0026gt;Provide direct field insights that inform product roadmap and future platform capabilities.\u0026lt;/div\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li data-ogsc=\u0026quot;rgb(0, 0, 0)\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;x_x_elementToProof\u0026quot; data-ogsc=\u0026quot;\u0026quot;\u0026gt;Contribute reusable patterns, integrations, and architectures that improve future deployments.\u0026lt;/div\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;div class=\u0026quot;x_x_elementToProof\u0026quot; data-ogsc=\u0026quot;rgb(0, 0, 0)\u0026quot;\u0026gt;\u0026lt;strong data-ogsc=\u0026quot;\u0026quot; data-olk-copy-source=\u0026quot;MessageBody\u0026quot;\u0026gt;Technical Demonstration \u0026amp;amp; Enablement\u0026lt;/strong\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-ogsc=\u0026quot;rgb(0, 0, 0)\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;x_x_elementToProof\u0026quot; data-ogsc=\u0026quot;\u0026quot;\u0026gt;Design and build advanced technical demonstrations showcasing AI-driven customer experiences.\u0026lt;/div\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li data-ogsc=\u0026quot;rgb(0, 0, 0)\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;x_x_elementToProof\u0026quot; data-ogsc=\u0026quot;\u0026quot;\u0026gt;Develop reusable demo frameworks and environments that illustrate enterprise use cases.\u0026lt;/div\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li data-ogsc=\u0026quot;rgb(0, 0, 0)\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;x_x_elementToProof\u0026quot; data-ogsc=\u0026quot;\u0026quot;\u0026gt;Support sales engineering and presales teams in communicating the value of AI-driven customer engagement solutions.\u0026lt;/div\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li data-ogsc=\u0026quot;rgb(0, 0, 0)\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;x_x_elementToProof\u0026quot; data-ogsc=\u0026quot;\u0026quot;\u0026gt;Enable internal teams with technical knowledge of AI agents, integrations, and platform capabilities.\u0026lt;/div\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Have you got what it takes?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;div class=\u0026quot;x_x_elementToProof\u0026quot; data-ogsc=\u0026quot;rgb(0, 0, 0)\u0026quot; data-olk-copy-source=\u0026quot;MessageBody\u0026quot;\u0026gt;The AI Agent Engineer will work across several core technical domains:\u0026lt;/div\u0026gt;\n\u0026lt;div class=\u0026quot;x_x_elementToProof\u0026quot; data-ogsc=\u0026quot;rgb(0, 0, 0)\u0026quot;\u0026gt;\u0026lt;strong data-ogsc=\u0026quot;\u0026quot;\u0026gt;AI \u0026amp;amp; Agent Systems\u0026lt;/strong\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-ogsc=\u0026quot;rgb(0, 0, 0)\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;x_x_elementToProof\u0026quot; data-ogsc=\u0026quot;\u0026quot;\u0026gt;Large Language Models\u0026lt;/div\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li data-ogsc=\u0026quot;rgb(0, 0, 0)\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;x_x_elementToProof\u0026quot; data-ogsc=\u0026quot;\u0026quot;\u0026gt;Prompt engineering\u0026lt;/div\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li data-ogsc=\u0026quot;rgb(0, 0, 0)\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;x_x_elementToProof\u0026quot; data-ogsc=\u0026quot;\u0026quot;\u0026gt;Agent orchestration frameworks\u0026lt;/div\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li data-ogsc=\u0026quot;rgb(0, 0, 0)\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;x_x_elementToProof\u0026quot; data-ogsc=\u0026quot;\u0026quot;\u0026gt;Retrieval-augmented knowledge systems\u0026lt;/div\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li data-ogsc=\u0026quot;rgb(0, 0, 0)\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;x_x_elementToProof\u0026quot; data-ogsc=\u0026quot;\u0026quot;\u0026gt;Conversational AI architecture\u0026lt;/div\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;div class=\u0026quot;x_x_elementToProof\u0026quot; data-ogsc=\u0026quot;rgb(0, 0, 0)\u0026quot;\u0026gt;\u0026lt;strong data-ogsc=\u0026quot;\u0026quot;\u0026gt;Full Stack Development\u0026lt;/strong\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-ogsc=\u0026quot;rgb(0, 0, 0)\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;x_x_elementToProof\u0026quot; data-ogsc=\u0026quot;\u0026quot;\u0026gt;Backend services and APIs\u0026lt;/div\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li data-ogsc=\u0026quot;rgb(0, 0, 0)\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;x_x_elementToProof\u0026quot; data-ogsc=\u0026quot;\u0026quot;\u0026gt;Web and conversational interfaces\u0026lt;/div\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li data-ogsc=\u0026quot;rgb(0, 0, 0)\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;x_x_elementToProof\u0026quot; data-ogsc=\u0026quot;\u0026quot;\u0026gt;Integration layers\u0026lt;/div\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li data-ogsc=\u0026quot;rgb(0, 0, 0)\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;x_x_elementToProof\u0026quot; data-ogsc=\u0026quot;\u0026quot;\u0026gt;Data pipelines\u0026lt;/div\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;div class=\u0026quot;x_x_elementToProof\u0026quot; data-ogsc=\u0026quot;rgb(0, 0, 0)\u0026quot;\u0026gt;\u0026lt;strong data-ogsc=\u0026quot;\u0026quot;\u0026gt;Enterprise Integrations\u0026lt;/strong\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-ogsc=\u0026quot;rgb(0, 0, 0)\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;x_x_elementToProof\u0026quot; data-ogsc=\u0026quot;\u0026quot;\u0026gt;REST APIs and microservices\u0026lt;/div\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li data-ogsc=\u0026quot;rgb(0, 0, 0)\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;x_x_elementToProof\u0026quot; data-ogsc=\u0026quot;\u0026quot;\u0026gt;CRM and business system integrations\u0026lt;/div\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li data-ogsc=\u0026quot;rgb(0, 0, 0)\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;x_x_elementToProof\u0026quot; data-ogsc=\u0026quot;\u0026quot;\u0026gt;Knowledge systems and data stores\u0026lt;/div\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li data-ogsc=\u0026quot;rgb(0, 0, 0)\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;x_x_elementToProof\u0026quot; data-ogsc=\u0026quot;\u0026quot;\u0026gt;Identity and access management\u0026lt;/div\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What’s in it for you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Requisition ID:\u0026lt;/strong\u0026gt; \u0026amp;nbsp;10167\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;Reporting into:\u0026lt;/strong\u0026gt; Director of FDE Strategy\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;Role Type:\u0026lt;/strong\u0026gt;\u0026amp;nbsp;IC\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;#LI-Remote\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;strong\u0026gt;About NiCE \u0026lt;/strong\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4053783101,"name":"CX - Agentic Experience Automation","child_ids":[],"parent_id":4058412101}],"offices":[{"id":4005176101,"name":"Germany - Remote","location":"Germany - Remote","child_ids":[],"parent_id":4005104101}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://boards.eu.greenhouse.io/nice/jobs/4888619101?gh_jid=4888619101","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4478204101,"location":{"name":"Israel - Raanana"},"metadata":[{"id":4778158101,"name":"Job Type","value":"Regular","value_type":"single_select"},{"id":4787631101,"name":"Hiring Manager","value":{"name":"Orit Genish-Einav","email":"orit.genish-einav@nice.com","user_id":4113285101,"employee_id":"115730"},"value_type":"user"},{"id":4614529101,"name":"Category","value":"IT","value_type":"short_text"},{"id":4614545101,"name":"Job String","value":"IT.Business Applications Analysis.Business Applications Analyst","value_type":"short_text"},{"id":4787135101,"name":"(HRBP) Critical Role","value":"Not Applicable","value_type":"single_select"},{"id":4952164101,"name":"(HRBP) Acquisition Job","value":"Not Applicable","value_type":"single_select"},{"id":7821998101,"name":"TA Director Only – Campaign","value":true,"value_type":"yes_no"}],"id":4888619101,"updated_at":"2026-08-28T02:17:11-04:00","requisition_id":"11107","title":"FP\u0026A Analyst","company_name":"NICE","first_published":"2026-06-08T06:19:48-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;So, what’s the role all about?\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We’re looking for an IT FP\u0026amp;amp;A Analyst to join our Finance IT group, owning the full planning cycle and serving as a key bridge between Finance and IT. This role combines strong FP\u0026amp;amp;A expertise with deep hands-on experience in Workday Adaptive Planning (or equivalent).\u0026lt;br\u0026gt;As part of the IT organization, you will not only support financial planning processes but also drive AI and automation innovation - identifying opportunities where technology can eliminate manual work and enhance financial decision-making. This is a highly impactful role for someone who brings both system ownership credibility and a forward-thinking, tech-driven mindset.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;How will you make an impact? \u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;FP\u0026amp;amp;A \u0026amp;amp; Planning Systems\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;• Own Workday Adaptive Planning - model structure, data loaders, dimensions, user access \u0026lt;br\u0026gt;• Drive the full FP\u0026amp;amp;A cycle: budgeting, forecasting, headcount, sales incentive, and COW models \u0026lt;br\u0026gt;• Validate data accuracy across R2R and FP\u0026amp;amp;A processes; support month/quarter-end close \u0026lt;br\u0026gt;|• Maintain data flows between source systems, Workday Financials, and planning/BI tools \u0026lt;br\u0026gt;• Build and maintain Power BI financial dashboards for Corporate Services AI \u0026amp;amp; Innovation\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;AI \u0026amp;amp; Innovation\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;• Lead the AI and automation agenda for FP\u0026amp;amp;A systems within the Finance IT team \u0026lt;br\u0026gt;• Pilot AI tools to reduce manual effort, improve forecast accuracy, and accelerate reporting \u0026lt;br\u0026gt;• Lead system enhancements end-to-end and partner with stakeholders on new entity rollouts\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Have you got what it takes?\u0026lt;/strong\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;• 5+ years in IT BA or Finance/Accounting with strong systems involvement \u0026lt;br\u0026gt;• Deep R2R and FP\u0026amp;amp;A process knowledge — budgeting, forecasting, period close \u0026lt;br\u0026gt;• Hands-on with Workday Adaptive Planning (preferred) or Anaplan / Planful equivalent \u0026lt;br\u0026gt;• Demonstrated track record driving automation or process improvement in finance \u0026lt;br\u0026gt;• Power BI, SQL (data validation), Advanced Excel; accounting knowledge (GL, consolidation) \u0026lt;br\u0026gt;• Experience with AI tools for planning automation — require\u0026lt;br\u0026gt;• Bachelor’s in Finance, Accounting, or Economics — require\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What’s in it for you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Enjoy NICE-FLEX!\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Requisition ID:\u0026lt;/strong\u0026gt; \u0026amp;nbsp;11107\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;Reporting into:\u0026lt;/strong\u0026gt; Manager, Business Applications\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;Role Type:\u0026lt;/strong\u0026gt;\u0026amp;nbsp;IC\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;#LI-Hybrid\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;strong\u0026gt;About NiCE \u0026lt;/strong\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4060479101,"name":"GCO - IT","child_ids":[],"parent_id":4016399101}],"offices":[{"id":4005087101,"name":"Israel - Raanana","location":"Israel - Raanana","child_ids":[],"parent_id":4005050101}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://boards.eu.greenhouse.io/nice/jobs/4952701101?gh_jid=4952701101","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4512283101,"location":{"name":"United Kingdom - London"},"metadata":[{"id":4778158101,"name":"Job Type","value":"Regular","value_type":"single_select"},{"id":4787631101,"name":"Hiring Manager","value":{"name":"Alon Levy","email":"alon.levy@nice.com","user_id":4446883101,"employee_id":"194098"},"value_type":"user"},{"id":4614529101,"name":"Category","value":"LEGAL","value_type":"short_text"},{"id":4614545101,"name":"Job String","value":"Legal.Corporate Attorney.Legal Counsel","value_type":"short_text"},{"id":4787135101,"name":"(HRBP) Critical Role","value":"Not Applicable","value_type":"single_select"},{"id":4952164101,"name":"(HRBP) Acquisition Job","value":"Not Applicable","value_type":"single_select"},{"id":7821998101,"name":"TA Director Only – Campaign","value":null,"value_type":"yes_no"}],"id":4952701101,"updated_at":"2026-08-28T02:17:11-04:00","requisition_id":"11612","title":"General Counsel ","company_name":"NICE","first_published":"2026-08-13T17:46:06-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;At NiCE, we don’t limit our challenges. 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This role serves as a senior legal partner to the business while overseeing a broad range of legal\u0026amp;nbsp;and regulatory\u0026amp;nbsp;matters, including commercial, corporate, compliance,\u0026amp;nbsp;regulations, privacy,\u0026amp;nbsp;litigation, labor, procurement, and real estate.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:278}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;As a member of both the regional Leadership Team and the Global Legal Leadership Team, this position\u0026amp;nbsp;plays\u0026amp;nbsp;an important role\u0026amp;nbsp;in aligning legal strategy with business priorities and collaborating with senior legal colleagues in other markets to strengthen legal support\u0026amp;nbsp;globally.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:278}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;How will you make an impact?\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:278}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; 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data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;12\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;5\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Hands-on negotiate strategic transactions.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:278}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;12\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;6\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Advise and implement various regulatory requirements, such as GDPR, NIS2, DORA, etc.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:278}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;13\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;5\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Manage relationships with external legal service providers and advisors across the region to ensure effective and efficient legal support.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:278}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;14\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;6\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Provide\u0026amp;nbsp;legal guidance on labor and employment matters, including regulatory compliance, internal employment regulations, and disputes.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:278}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;15\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;7\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Support regional risk management and compliance efforts, including implementation of the global risk matrix and coordination on ethics and trade\u0026amp;nbsp;sanctions\u0026amp;nbsp;matters.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:278}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;16\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;8\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Oversee corporate legal matters related to regional legal entities and support cross-functional compliance requirements with Corporate Legal, Finance, and Tax.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:278}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;17\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;9\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Manage regional litigation matters and related external counsel coordination.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:278}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;18\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;10\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Oversee the international legal budget to support delivery of legal services in a strategically efficient manner.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:278}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Have\u0026amp;nbsp;you got what it takes?\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:278}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;19\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;1\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Proven success in technology companies in a similar senior legal role.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:278}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;20\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;2\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Proven management experience of legal teams\u0026amp;nbsp;of\u0026amp;nbsp;at least\u0026amp;nbsp;4\u0026amp;nbsp;members\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:278}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;20\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;3\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Demonstrated experience as a commercial legal business partner with a strong\u0026amp;nbsp;track record\u0026amp;nbsp;of delivering results.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:278}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;20\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;4\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Excellent judgment, analytical capability, and problem-solving skills.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:278}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;20\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;5\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;High focus on effectiveness use of AI\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:278}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;21\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;3\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Broad legal\u0026amp;nbsp;expertise\u0026amp;nbsp;across multiple disciplines, including corporate law, litigation,\u0026amp;nbsp;regulatory\u0026amp;nbsp;advise,\u0026amp;nbsp;labor law, compliance, and commercial contracting.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:278}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;22\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;4\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Strong understanding of how legal issues affect organizations and influence business strategy and operational decision-making.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:278}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; 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data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;25\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;7\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;High degree\u0026amp;nbsp;of\u0026amp;nbsp;professional ethics and integrity.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:278}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;26\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;8\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Strong interpersonal and communication skills, with the ability to build credibility with senior stakeholders.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:278}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;26\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;9\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Ability to work under intense deadlines and in a high paced environment\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:278}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;26\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;10\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Experience in large enterprises – an advantage\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:278}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;27\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;9\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Experience working effectively across functions and with internal and external stakeholders in a complex business environment.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:278}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;27\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;10\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;A minimum 12-years’ PQE\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:278}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;28\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;10\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Relevant legal degree\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:278}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;strong\u0026gt;About NiCE \u0026lt;/strong\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4012264101,"name":"Corp Services - Legal","child_ids":[],"parent_id":4012239101}],"offices":[{"id":4005082101,"name":"United Kingdom - London","location":"United Kingdom - London","child_ids":[],"parent_id":4005102101}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://boards.eu.greenhouse.io/nice/jobs/4869973101?gh_jid=4869973101","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4472132101,"location":{"name":"USA - Atlanta, GA; USA - Hoboken, NJ; USA - Richardson, TX; USA - Sandy, UT; USA – Santa Clara, CA"},"metadata":[{"id":4778158101,"name":"Job Type","value":"Regular","value_type":"single_select"},{"id":4787631101,"name":"Hiring Manager","value":{"name":"Nicky Butler","email":"nicky.butler@nice.com","user_id":4112970101,"employee_id":"98155"},"value_type":"user"},{"id":4614529101,"name":"Category","value":"BUSINESS \u0026 SALES OPERATIONS","value_type":"short_text"},{"id":4614545101,"name":"Job String","value":"Business \u0026 Sales Operations.Business Operations.Business Operations Manager","value_type":"short_text"},{"id":4787135101,"name":"(HRBP) Critical Role","value":"Not Applicable","value_type":"single_select"},{"id":4952164101,"name":"(HRBP) Acquisition Job","value":"Not Applicable","value_type":"single_select"},{"id":7821998101,"name":"TA Director Only – Campaign","value":null,"value_type":"yes_no"}],"id":4869973101,"updated_at":"2026-09-14T14:32:11-04:00","requisition_id":"10957","title":"Global Partner Programs Manager","company_name":"NICE","first_published":"2026-05-20T15:40:03-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;So, what\u0026#39;s the role all about?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Global Partner Program Manager drives the next phase of an established, global partner program spanning multiple partner types and routes-to-market. This role is accountable for program evolution and operational excellence: clarifying program mechanics, improving partner experience and adoption, tightening governance, and building a consistent global operating rhythm across regions and functions. You will work cross-functionally with Partner Sales/Alliances, Marketing, Enablement, Operations, Product, Finance, and Systems teams to ensure the program is measurable, scalable, and repeatable, with clear KPIs and strong execution discipline.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;How will you make an impact\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Own and continuously improve the partner program framework (tiers/levels, benefits, requirements, rules of engagement, lifecycle milestones), including program documentation and decisioning—ensuring clarity on what changes, why, who approves, and how it rolls out globally\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build and run the program\u0026#39;s global operating cadence (QBR/MBR inputs, monthly updates, enablement drops, partner communications calendar)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with regional leaders to balance global consistency with regional execution flexibility\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Improve partner onboarding and activation by creating repeatable playbooks, checklists, and readiness milestones—and build feedback loops (surveys, partner councils, regional listening) to translate partner insights into program improvements\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Map current-to-future-state processes and remove friction through workflow redesign and automation of partner program operations (intake, approvals, entitlement requests, program changes)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensure the program is supported by strong systems and data (CRM/PRM alignment, reporting hygiene, scalable workflows)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build toolkits and templates that enable scale (FAQs, partner-facing guides, internal playbooks, global comms templates)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Evolve and operationalize partner incentives and funding mechanisms (e.g., MDF frameworks, compliance, measurement, and governance) in partnership with Marketing/Finance, ensuring auditable processes and best practices for program investment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Establish program success metrics and build a performance narrative—adoption, activation, engagement, revenue efficiency—tailored by partner type and region, and produce clear executive-ready updates with insights and actions\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Have you got what it takes?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;8+ years of experience in partner programs, alliances operations, or ecosystem program management in B2B technology\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated success improving and scaling an existing program—not just launching a new one—including governance, enablement, execution, and operational rigor\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong cross-functional leadership in matrixed environments; able to drive alignment across Sales, Marketing, Enablement, Operations, Product, Finance, and Systems teams\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Data-driven operator with comfort building KPIs, dashboards, and using performance insights to change program behavior\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent written and verbal communication skills with the ability to translate complexity into clear program guidance and executive updates\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong analytical and problem-solving skills, with a passion for continuous optimization through data and insights\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;You will have an advantage if you also have:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience spanning multiple partner motions (sell-with, sell-through, referral, services-led ecosystems)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with MDF or partner investment governance and measurement\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with PRM/CRM tooling, workflow automation, and process mapping at scale\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;International/global operating experience across regions and time zones\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Requisition ID: \u0026lt;br\u0026gt;Reporting into: VP, Partner Strategy and Operations\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Role Type:\u0026lt;/strong\u0026gt; Individual Contributor\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;strong\u0026gt;About NiCE \u0026lt;/strong\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4070116101,"name":"GCO - Partners Mgmt","child_ids":[],"parent_id":4016399101}],"offices":[{"id":4005059101,"name":"USA - Hoboken, NJ","location":"USA - Hoboken, NJ","child_ids":[],"parent_id":4005091101}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://boards.eu.greenhouse.io/nice/jobs/4908757101?gh_jid=4908757101","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4492202101,"location":{"name":"USA - Remote"},"metadata":[{"id":4778158101,"name":"Job Type","value":"Regular","value_type":"single_select"},{"id":4787631101,"name":"Hiring Manager","value":{"name":"Curtis Stoddard","email":"curtis.stoddard@nice.com","user_id":4108943101,"employee_id":"105608"},"value_type":"user"},{"id":4614529101,"name":"Category","value":"PROFESSIONAL SERVICES","value_type":"short_text"},{"id":4614545101,"name":"Job String","value":"Professional Services.Professional Services.Professional Services Engineer","value_type":"short_text"},{"id":4787135101,"name":"(HRBP) Critical Role","value":"Not Applicable","value_type":"single_select"},{"id":4952164101,"name":"(HRBP) Acquisition Job","value":"Not Applicable","value_type":"single_select"},{"id":7821998101,"name":"TA Director Only – Campaign","value":null,"value_type":"yes_no"}],"id":4908757101,"updated_at":"2026-08-28T02:17:11-04:00","requisition_id":"11329","title":"Implementation Engineer","company_name":"NICE","first_published":"2026-07-02T15:55:58-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;The\u0026lt;/span\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt; \u0026lt;/span\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Implementation Engineer is a customer-facing, billable position chartered with engaging customers in a consultative capacity and providing specialized expertise around NiCE products the contact center industry, and other contact center ecosystem topics including CRM, telecommunications infrastructure, analytics, social media, and others. \u0026lt;/span\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt; \u0026lt;/span\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;This position, depending on the types of projects onto which he or she is deployed, will be responsible for both technical and business tasks including managing customer expectations and satisfaction, configuring NiCE products based on best practices and customer requirements, coordinating inter-departmental activities within NiCE, tracking time and status within NiCE systems, and other tasks related to the success of his or her engagement. \u0026lt;/span\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt; \u0026lt;/span\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;The Implementation Engineer is also an organizational leader and is expected to serve as a mentor and coach for junior staff. \u0026lt;/span\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt; \u0026lt;/span\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;​\u0026lt;/span\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;This position is responsible for consultative performance in all areas related to NiCE solutions provisioning, implementation, and deployment of technical and business solutions to clients. 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data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;3\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;1\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Present a professional image in conduct,\u0026amp;nbsp;attitude\u0026amp;nbsp;and attire. \u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;3\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;2\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Assist\u0026amp;nbsp;with the development of client information management standards and evaluation of technology trends. \u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;3\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;3\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Contribute to business area assessment,\u0026amp;nbsp;user\u0026amp;nbsp;needs\u0026amp;nbsp;analysis and business systems design. \u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;SUPERVISORY\u0026lt;/span\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt; \u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;4\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;1\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Supervise during project life\u0026amp;nbsp;cycle\u0026amp;nbsp;any junior level client staff, or any sub-contracted personnel assigned to your project team. \u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;To Land This Gig You\u0026#39;ll Need:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;5\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;1\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;BS/BA in technical (e.g., CS/IS/EE) or business (e.g., Marketing/MIS) field or equivalent work experience\u0026amp;nbsp;required. \u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;5\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;2\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;MBA preferred. \u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;5\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;3\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;5+ years of professional experience beyond education requirements above. \u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;5\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;4\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Type of experience varies depending on Professional Service Engineers specialization: \u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;5\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;5\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Implementation: broad skills in both technology \u0026amp;amp; analysis;\u0026amp;nbsp;experience in\u0026amp;nbsp;communicating at a technical and functional level while managing business rapport. \u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;5\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;6\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Business Optimization: deep skills around business analysis/call centers; experience in the KPIs and best practices of call centers and their operations. \u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;5\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;7\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Education \u0026amp;amp; Enablement: professional and confident public presence; experience in commanding large audiences as a trainer and/or speaker. \u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;5\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;8\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Engineering Services: deep skills in specialized technical \u0026amp;amp; functional areas;\u0026amp;nbsp;deeply\u0026amp;nbsp;technical\u0026amp;nbsp;expertise\u0026amp;nbsp;around software engineering, programming languages, integration, and/or databases. \u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;5\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;9\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Desired personal profile: analytical, inquisitive, service \u0026amp;amp; team-oriented, friendly demeanor, early adopter. \u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Bonus Experience:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt; \u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;6\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;1\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;​\u0026lt;/span\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Prior consulting experience. \u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt; \u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;strong\u0026gt;About NiCE \u0026lt;/strong\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4012330101,"name":"GCO - Customer Success \u0026 Services","child_ids":[],"parent_id":4012244101}],"offices":[{"id":4005168101,"name":"USA - Remote","location":"USA - Remote","child_ids":[],"parent_id":4005091101}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://boards.eu.greenhouse.io/nice/jobs/4881356101?gh_jid=4881356101","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4478204101,"location":{"name":"Israel - Raanana"},"metadata":[{"id":4778158101,"name":"Job Type","value":"Regular","value_type":"single_select"},{"id":4787631101,"name":"Hiring Manager","value":{"name":"Orit Genish-Einav","email":"orit.genish-einav@nice.com","user_id":4113285101,"employee_id":"115730"},"value_type":"user"},{"id":4614529101,"name":"Category","value":"IT","value_type":"short_text"},{"id":4614545101,"name":"Job String","value":"IT.Business Applications Analysis.Business Applications Analyst","value_type":"short_text"},{"id":4787135101,"name":"(HRBP) Critical Role","value":"Not Applicable","value_type":"single_select"},{"id":4952164101,"name":"(HRBP) Acquisition Job","value":"Not Applicable","value_type":"single_select"},{"id":7821998101,"name":"TA Director Only – Campaign","value":true,"value_type":"yes_no"}],"id":4881356101,"updated_at":"2026-08-28T02:17:11-04:00","requisition_id":"11107","title":"IT FP\u0026A Analyst","company_name":"NICE","first_published":"2026-06-08T03:41:27-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;So, what’s the role all about?\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We’re looking for an IT FP\u0026amp;amp;A Analyst to join our Finance IT group, owning the full planning cycle and serving as a key bridge between Finance and IT. This role combines strong FP\u0026amp;amp;A expertise with deep hands-on experience in Workday Adaptive Planning (or equivalent).\u0026lt;br\u0026gt;As part of the IT organization, you will not only support financial planning processes but also drive AI and automation innovation - identifying opportunities where technology can eliminate manual work and enhance financial decision-making. This is a highly impactful role for someone who brings both system ownership credibility and a forward-thinking, tech-driven mindset.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;How will you make an impact? \u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;FP\u0026amp;amp;A \u0026amp;amp; Planning Systems\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;• Own Workday Adaptive Planning - model structure, data loaders, dimensions, user access \u0026lt;br\u0026gt;• Drive the full FP\u0026amp;amp;A cycle: budgeting, forecasting, headcount, sales incentive, and COW models \u0026lt;br\u0026gt;• Validate data accuracy across R2R and FP\u0026amp;amp;A processes; support month/quarter-end close \u0026lt;br\u0026gt;|• Maintain data flows between source systems, Workday Financials, and planning/BI tools \u0026lt;br\u0026gt;• Build and maintain Power BI financial dashboards for Corporate Services AI \u0026amp;amp; Innovation\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;AI \u0026amp;amp; Innovation\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;• Lead the AI and automation agenda for FP\u0026amp;amp;A systems within the Finance IT team \u0026lt;br\u0026gt;• Pilot AI tools to reduce manual effort, improve forecast accuracy, and accelerate reporting \u0026lt;br\u0026gt;• Lead system enhancements end-to-end and partner with stakeholders on new entity rollouts\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Have you got what it takes?\u0026lt;/strong\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;• 5+ years in IT BA or Finance/Accounting with strong systems involvement \u0026lt;br\u0026gt;• Deep R2R and FP\u0026amp;amp;A process knowledge — budgeting, forecasting, period close \u0026lt;br\u0026gt;• Hands-on with Workday Adaptive Planning (preferred) or Anaplan / Planful equivalent \u0026lt;br\u0026gt;• Demonstrated track record driving automation or process improvement in finance \u0026lt;br\u0026gt;• Power BI, SQL (data validation), Advanced Excel; accounting knowledge (GL, consolidation) \u0026lt;br\u0026gt;• Experience with AI tools for planning automation — require\u0026lt;br\u0026gt;• Bachelor’s in Finance, Accounting, or Economics — require\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What’s in it for you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Enjoy NICE-FLEX!\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Requisition ID:\u0026lt;/strong\u0026gt; \u0026amp;nbsp;11107\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;Reporting into:\u0026lt;/strong\u0026gt; Manager, Business Applications\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;Role Type:\u0026lt;/strong\u0026gt;\u0026amp;nbsp;IC\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;#LI-Hybrid\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;strong\u0026gt;About NiCE \u0026lt;/strong\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4060479101,"name":"GCO - IT","child_ids":[],"parent_id":4016399101}],"offices":[{"id":4005087101,"name":"Israel - Raanana","location":"Israel - Raanana","child_ids":[],"parent_id":4005050101}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://boards.eu.greenhouse.io/nice/jobs/4831290101?gh_jid=4831290101","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"education":"education_required","internal_job_id":4452687101,"location":{"name":"USA - Remote"},"metadata":[{"id":4778158101,"name":"Job Type","value":"Regular","value_type":"single_select"},{"id":4787631101,"name":"Hiring Manager","value":{"name":"Brian Bang","email":"brian.bang@nice.com","user_id":4108453101,"employee_id":"11381"},"value_type":"user"},{"id":4614529101,"name":"Category","value":"PROFESSIONAL SERVICES","value_type":"short_text"},{"id":4614545101,"name":"Job String","value":"Professional Services.Client Services Project Management.Client Services Project Manager","value_type":"short_text"},{"id":4787135101,"name":"(HRBP) Critical Role","value":"Not Applicable","value_type":"single_select"},{"id":4952164101,"name":"(HRBP) Acquisition Job","value":"Not Applicable","value_type":"single_select"},{"id":7821998101,"name":"TA Director Only – Campaign","value":true,"value_type":"yes_no"}],"id":4831290101,"updated_at":"2026-08-28T02:17:11-04:00","requisition_id":"10518","title":"Lead AI Project Manager, CX","company_name":"NICE","first_published":"2026-06-19T17:12:53-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;We are seeking an AI delivery‑driven leader to guide complex, customer‑facing projects from initiation through closure. In this role, you will provide strategic directions across end‑to‑end delivery, act as the primary client partner, and ensure clear, consistent communication up to the leadership level. \u0026amp;nbsp;You will work closely with technical, product, and AI/GenAI stakeholders to drive roadmap alignment, support go‑to‑market readiness, and proactively manage risks, dependencies, and escalations.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The ideal candidate brings strong leadership presence, proven experience overseeing multiple concurrent initiatives, and a solution‑oriented mindset that drives team alignment, smooth execution, and measurable customer value.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Role Description:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Manage high‑visibility software and AI/GenAI projects, ensuring delivery aligns with scope, timelines, and customer expectations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage project plans, schedules, RAID logs, and all core project documentation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide clear and consistent communication with executive leadership.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive ownership and accountability.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage escalations with professionalism and urgency.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Guide teams through the project lifecycle.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Mentor project managers and help advance best‑practices across the PMO.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Navigate shifting priorities and adjust project approaches meet evolving business and customer needs.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Experience:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;8+ years of project management experience leading complex, customer‑facing software delivery projects.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven success managing full end to end delivery using Agile, Waterfall, and hybrid methodologies.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience delivering technical, SaaS, and AI/GenAI projects.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong analytical skills with a track record of managing risks, revenue, and escalations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent communication \u0026amp;amp; expectation management\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Advanced proficiency in project management and reporting tools (e.g., MS Project, Salesforce, Rocketlane, \u0026amp;amp; Power BI).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;PMP certification required.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What’s in it for you?\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr!\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;This job description is not intended to be all-inclusive, and employees will also perform other reasonable related business duties as assigned by immediate supervisor and other management as required.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;This organization reserves the right to revise or change job duties as the need arises. This job description does not constitute a written or implied contract of employment.​\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;strong\u0026gt;About NiCE \u0026lt;/strong\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4012330101,"name":"GCO - Customer Success \u0026 Services","child_ids":[],"parent_id":4012244101}],"offices":[{"id":4005168101,"name":"USA - Remote","location":"USA - Remote","child_ids":[],"parent_id":4005091101}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://boards.eu.greenhouse.io/nice/jobs/4905347101?gh_jid=4905347101","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4490740101,"location":{"name":"USA - Atlanta, GA; USA - Hoboken, NJ"},"metadata":[{"id":4778158101,"name":"Job Type","value":"Regular","value_type":"single_select"},{"id":4787631101,"name":"Hiring Manager","value":{"name":"Chen Kirsch","email":"chen.kirsch@niceactimize.com","user_id":4108705101,"employee_id":"32240"},"value_type":"user"},{"id":4614529101,"name":"Category","value":"PROFESSIONAL SERVICES","value_type":"short_text"},{"id":4614545101,"name":"Job String","value":"Professional Services.Business Consulting.Business Consultant","value_type":"short_text"},{"id":4787135101,"name":"(HRBP) Critical Role","value":"Not Applicable","value_type":"single_select"},{"id":4952164101,"name":"(HRBP) Acquisition Job","value":"Not Applicable","value_type":"single_select"},{"id":7821998101,"name":"TA Director Only – Campaign","value":null,"value_type":"yes_no"}],"id":4905347101,"updated_at":"2026-08-28T02:17:11-04:00","requisition_id":"11288","title":"Lead Business Consultant","company_name":"NICE","first_published":"2026-06-22T13:34:05-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;The primary role of an Actimize Business Development Consultant in the Global X-ccelerate Practice is very much focused on end-to-end business development, with the goal of promoting, providing and developing consultative services to NiCE Actimize customers, and prospects, in all matters related to financial crime. The Business Development Consultant also requires the facilitation of business transformation in order to drive increased adoption of financial crime solutions and services with NiCE Actimize clients, as well as driving the delivery of NiCE Actimize solutions in accordance with a prescribed NiCE Actimize Business Consulting methodology. \u0026lt;br\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;u\u0026gt;Duties and Responsibilities\u0026lt;/u\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Act as a trusted advisor to NiCE Actimize front line account teams in the entire journey of identifying new opportunities, developing capabilities, solutions and service offerings, pursuing go-to-market campaigns, landing wins, and delivering customer success.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Business Development and the delivery of the Global X-ccelerate go-to-market model\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify upsell and cross-sell opportunities at existing NiCE Actimize clients and follow through on such opportunities\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead and drive Global X-ccelerate Professional Services `engagements, working alongside team members from the broader NiCE Actimize Professional Services organization\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Indirect/Direct consulting to clients\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide mentoring, thought leadership and quality measurements on an ongoing basis\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop high-level implementation plans that are executable by the client\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deliver value-add consulting services in the area of financial crime, performance improvement and business transformation, leveraging knowledge of industry best practices and proven practices using NiCE Actimize solutions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deliver services and solutions that create measurable value and leverage clients’ investment in NiCE Actimize technology, thereby improving ROI as well as profit for NiCE Actimize\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work with product, sales and clients to educate on the value of business consulting and benefits of additional relevant NiCE Actimize solutions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Establish working relationships within the chosen partner ecosystem, internally and externally\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;u\u0026gt;Education \u0026amp;amp; Experience\u0026lt;/u\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Minimum of 8-years business development or direct consulting financial crime experience within a services firm, consulting firm, regulatory body\u0026amp;nbsp;or large financial institution\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Subject matter expertise in the areas of financial crime,\u0026amp;nbsp;performance management and metrics, business analysis, quality management and training\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience across multiple markets, across multiple countries.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrable business development experience focused on solutions with a significant services component\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Evidenced track record in developing opportunities and selling services to a client base\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent verbal and written communication and presentation skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;MBA/MSc preferred; BA/BS in relevant field required\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;u\u0026gt;Inter-Personal Skills\u0026lt;/u\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong proven skills in managing and people leadership\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Outstanding customer facing skills, presenting and selling\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven ability to effectively communicate value propositions and influence at all levels of an organization, including C-level executives and decision makers\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage client relationships and individual engagements with a strong focus on excellence\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;High level of accountability at the individual level; service and support that exceeds client needs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Self-motivated to strive for professional excellence in all aspects of work\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Willingness and ability to take initiative and learn independently\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Capable of working on multiple overlapping tasks in a fast-paced environment“Can-Do” attitude and problem-solving approach\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to articulate oneself both, verbally and in writing\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;u\u0026gt;Technical/Domain Knowledge \u0026amp;amp; Experience\u0026lt;/u\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Excellent understanding of core business domains i.e. Fraud detection, strategy. Operations and , data analysis techniques\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent working knowledge of Microsoft Office suite\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrable knowledge of database functionality and SQL\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;strong\u0026gt;About NiCE \u0026lt;/strong\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4012255101,"name":"Actimize - Services - Americas","child_ids":[4017085101,4036723101],"parent_id":4012238101}],"offices":[{"id":4005055101,"name":"USA - Atlanta, GA","location":"USA - Atlanta, GA","child_ids":[],"parent_id":4005091101}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://boards.eu.greenhouse.io/nice/jobs/4901645101?gh_jid=4901645101","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4488897101,"location":{"name":"USA - Atlanta, GA; USA - Hoboken, NJ"},"metadata":[{"id":4778158101,"name":"Job Type","value":"Regular","value_type":"single_select"},{"id":4787631101,"name":"Hiring Manager","value":{"name":"Yash Warke","email":"yash.warke@niceactimize.com","user_id":4116314101,"employee_id":"6031"},"value_type":"user"},{"id":4614529101,"name":"Category","value":"PROFESSIONAL SERVICES","value_type":"short_text"},{"id":4614545101,"name":"Job String","value":"Professional Services.Business Consulting.Business Consultant","value_type":"short_text"},{"id":4787135101,"name":"(HRBP) Critical Role","value":"Not Applicable","value_type":"single_select"},{"id":4952164101,"name":"(HRBP) Acquisition Job","value":"Not Applicable","value_type":"single_select"},{"id":7821998101,"name":"TA Director Only – Campaign","value":null,"value_type":"yes_no"}],"id":4901645101,"updated_at":"2026-08-28T02:17:11-04:00","requisition_id":"11259","title":"Lead Business Consultant, Actimize","company_name":"NICE","first_published":"2026-06-22T13:38:20-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;The Lead Business Consultant within NiCE Actimize serves as a strategic advisor to financial institutions, helping clients transform their financial crime prevention, fraud management, risk, and compliance operations through the adoption of Actimize\u0026#39;s market-leading AI-powered solutions.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role combines deep industry expertise, business consulting, and solution strategy to help organizations address evolving regulatory requirements, operational challenges, and emerging financial crime threats. The ideal candidate will partner with business and executive stakeholders to identify opportunities for operational improvement, define transformation roadmaps, and maximize the value of Actimize\u0026#39;s fraud, AML, transaction monitoring, and AI-driven solutions.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a trusted advisor, you will engage with senior leaders across financial institutions to align business objectives with technology investments, drive adoption of innovative solutions, and help organizations achieve measurable business outcomes. Success in this role requires strong business acumen, executive presence, financial crime domain expertise, and the ability to influence stakeholders across complex, matrixed environments.\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;Key Responsibilities\u0026lt;/h3\u0026gt;\n\u0026lt;h4\u0026gt;Strategic Business Consulting\u0026lt;/h4\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Lead customer engagements focused on financial crime transformation, fraud prevention, AML modernization, and regulatory compliance initiatives.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Assess current-state business processes, operating models, investigative workflows, and risk management practices.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Facilitate executive workshops and strategic discovery sessions to identify business objectives, operational challenges, and transformation opportunities.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Develop business recommendations, future-state operating models, and strategic roadmaps aligned to client priorities.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Serve as a trusted advisor to business leaders, compliance executives, fraud teams, and risk management stakeholders.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h4\u0026gt;Solution Strategy \u0026amp;amp; Value Realization\u0026lt;/h4\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Align customer business objectives with Actimize solution capabilities and AI-powered innovation initiatives.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Define business success criteria, KPIs, and value realization frameworks.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Help clients prioritize use cases and transformation initiatives that deliver measurable business impact.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Develop business cases that demonstrate operational efficiencies, risk reduction, improved detection effectiveness, and return on investment.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Identify opportunities to improve analyst productivity, investigative effectiveness, and compliance outcomes through technology adoption.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h4\u0026gt;Executive Stakeholder Management\u0026lt;/h4\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Build trusted relationships with senior executives and key business stakeholders.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Lead strategic discussions regarding financial crime trends, regulatory expectations, operational effectiveness, and technology modernization.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Deliver executive presentations, recommendations, and transformation strategies to C-level audiences.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Drive stakeholder alignment and sponsorship throughout consulting engagements.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Influence decision-making across business, compliance, operations, and technology organizations.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h4\u0026gt;Cross-Functional Collaboration\u0026lt;/h4\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Partner with Product Management, Sales, Customer Success, Marketing, and Industry Specialists to support customer success and business growth.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Provide market and customer feedback to influence future product innovation and strategy.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Contribute to consulting methodologies, best practices, and thought leadership initiatives.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Support strategic customer engagements and executive briefings.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h4\u0026gt;Industry Leadership\u0026lt;/h4\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Maintain expertise in financial crime prevention, AML, fraud detection, sanctions compliance, transaction monitoring, and emerging regulatory trends.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Serve as a subject matter expert on financial crime operations and industry best practices.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Act as a thought leader in conversations around AI, machine learning, and analytics-driven financial crime solutions.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Represent Actimize in customer forums, industry events, and strategic advisory engagements.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;Required Experience\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;8+ years of experience in consulting, business transformation, fraud prevention, AML, risk management, compliance, or financial crime operations.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Strong understanding of financial crime domains including AML, fraud, sanctions, transaction monitoring, KYC/CDD, or related disciplines.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Experience working with financial institutions, fintech organizations, regulatory agencies, or financial crime technology providers.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Demonstrated ability to engage and influence executive stakeholders and business leaders.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Experience leading business process improvement and transformation initiatives.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Strong analytical, problem-solving, and strategic thinking skills.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Excellent communication, presentation, facilitation, and stakeholder management abilities.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Bachelor\u0026#39;s degree in Business, Finance, Economics, Information Systems, Criminal Justice, or a related field.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;Preferred Qualifications\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Experience with Actimize solutions or comparable financial crime and fraud prevention platforms.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Knowledge of AI, machine learning, predictive analytics, and automation technologies.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Experience supporting enterprise-wide transformation initiatives within financial services.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Familiarity with global regulatory and compliance frameworks.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Experience working within complex, matrixed organizations and customer-facing consulting environments.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;strong\u0026gt;About NiCE \u0026lt;/strong\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4012255101,"name":"Actimize - Services - Americas","child_ids":[4017085101,4036723101],"parent_id":4012238101}],"offices":[{"id":4005055101,"name":"USA - Atlanta, GA","location":"USA - Atlanta, GA","child_ids":[],"parent_id":4005091101}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://boards.eu.greenhouse.io/nice/jobs/4934082101?gh_jid=4934082101","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4504080101,"location":{"name":"USA - Remote"},"metadata":[{"id":4778158101,"name":"Job Type","value":"Regular","value_type":"single_select"},{"id":4787631101,"name":"Hiring Manager","value":{"name":"Carmit DiAndrea","email":"carmit.diandrea@nice.com","user_id":4108587101,"employee_id":"160292"},"value_type":"user"},{"id":4614529101,"name":"Category","value":"PROFESSIONAL SERVICES","value_type":"short_text"},{"id":4614545101,"name":"Job String","value":"Professional Services.Business Consulting.Business Consultant","value_type":"short_text"},{"id":4787135101,"name":"(HRBP) Critical Role","value":"Not Applicable","value_type":"single_select"},{"id":4952164101,"name":"(HRBP) Acquisition Job","value":"Not Applicable","value_type":"single_select"},{"id":7821998101,"name":"TA Director Only – Campaign","value":null,"value_type":"yes_no"}],"id":4934082101,"updated_at":"2026-08-28T02:17:11-04:00","requisition_id":"11508","title":"Lead Business Consultant, VRS, CX","company_name":"NICE","first_published":"2026-07-22T14:59:45-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;So, what’s the role all about?\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:true,\u0026amp;quot;134233118\u0026amp;quot;:true,\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;This is an exciting consulting position within the NiCE – Value Realization Services (VRS) Organization that is focused on owning our customers’ business case and driving increased adoption and bottom-line ROI value of NiCE solutions.  The ideal candidate brings a strong mix consulting and operations experience to expertly guide customers through Contact Center/CCaaS transformations.  As a seasoned consultant in a technology company such as NiCE, one must possess a unique blend of business, subject matter expertise, and technical savvy to lead the team to deliver bottom line business impact via our software solutions.  Candidates should be well experienced to act as a leading voice in maturing our VRS methodology and delivery of the services. This is a hands-on position where you are personally involved in direct consulting delivery of strategic advisory engagements related to Quality Management and Analytics (Speech / text / interaction). 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data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;1\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;1\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Provides best practice guidance to ensure customer fully optimizes their business process and maximizes the full potential of the NiCE offered solution(s)\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:true,\u0026amp;quot;134233118\u0026amp;quot;:true,\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;1\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;2\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Designs change strategy across people, process \u0026amp;amp; technology\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:true,\u0026amp;quot;134233118\u0026amp;quot;:true,\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;1\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;3\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Serves as lead consultant, creating and owning the business case for a multi-tiered customer offering, leading multi-product projects\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:true,\u0026amp;quot;134233118\u0026amp;quot;:true,\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;1\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;4\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Builds long-term relationships with customers, becoming a trusted advisor\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:true,\u0026amp;quot;134233118\u0026amp;quot;:true,\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;1\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;5\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Organizes and guides application and domain business consultants through program leadership\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:true,\u0026amp;quot;134233118\u0026amp;quot;:true,\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;1\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;6\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Provides individual accountability toward assurance of customer value realization\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:true,\u0026amp;quot;134233118\u0026amp;quot;:true,\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;1\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;7\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Identifies opportunities for additional engagements through service subscription renewals and business development\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:true,\u0026amp;quot;134233118\u0026amp;quot;:true,\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Key Responsibilities:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:true,\u0026amp;quot;134233118\u0026amp;quot;:true,\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;3\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;1\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Responsible for the successful delivery of business improvement projects resulting in highly satisfied, reference-able clients and measurable business improvement.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:true,\u0026amp;quot;134233118\u0026amp;quot;:true,\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;3\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;2\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Discover, identify and create business cases for value of the product portfolio\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:true,\u0026amp;quot;134233118\u0026amp;quot;:true,\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;3\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;3\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Lead consulting projects to drive process improvement and ensure business readiness for optimal adoption and utilization of NiCE solutions across the enterprise\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:true,\u0026amp;quot;134233118\u0026amp;quot;:true,\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;3\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;4\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Own and manage senior stakeholder relationship and ensure his/her active participation and sponsorship over the course of the engagement\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:true,\u0026amp;quot;134233118\u0026amp;quot;:true,\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;3\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;5\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Manage consulting program with continuous alignment with entire product implementation program\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:true,\u0026amp;quot;134233118\u0026amp;quot;:true,\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;3\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;6\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Establish and monitor progress toward business success criteria for each product and BU\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:true,\u0026amp;quot;134233118\u0026amp;quot;:true,\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;3\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;7\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Map business case into action items and solution design\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:true,\u0026amp;quot;134233118\u0026amp;quot;:true,\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;3\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;8\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Align launch strategy with use case and value priorities\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:true,\u0026amp;quot;134233118\u0026amp;quot;:true,\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;3\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;9\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Secure buy-in from different stakeholders (Internal and External)\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:true,\u0026amp;quot;134233118\u0026amp;quot;:true,\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;3\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;10\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Provide input into technical project plan, overlaying VRS activities\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:true,\u0026amp;quot;134233118\u0026amp;quot;:true,\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;3\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;11\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Single point of communication for business case activity and value realization\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:true,\u0026amp;quot;134233118\u0026amp;quot;:true,\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;3\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;12\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Hold all parties (customer included) accountable to agreed plan and pushes execution of action items\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:true,\u0026amp;quot;134233118\u0026amp;quot;:true,\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;3\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;13\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Expertly handle large scale customer engagements and the VRS Program with Customers\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:true,\u0026amp;quot;134233118\u0026amp;quot;:true,\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;3\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;14\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Provide expert guidance and deliver strong advisory best practice Project Management and consulting.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:true,\u0026amp;quot;134233118\u0026amp;quot;:true,\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;3\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;15\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Develop and deliver presentations with strategic recommendations for business impact via NiCE Solutions to senior executives\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:true,\u0026amp;quot;134233118\u0026amp;quot;:true,\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;3\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;16\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Develop repeat business opportunities via successful delivery, credibility and thought leadership\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:true,\u0026amp;quot;134233118\u0026amp;quot;:true,\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;3\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;17\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Independently perform financial analysis, benefits and impact analysis and create ROI models for the specific domain\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:true,\u0026amp;quot;134233118\u0026amp;quot;:true,\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Qualifications \u0026amp;amp; Experience\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:true,\u0026amp;quot;134233118\u0026amp;quot;:true,\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;4\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;1\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;8+ years of experience as a consultant in the CX strategy, contact center transformation, software/CCaaS space.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:true,\u0026amp;quot;134233118\u0026amp;quot;:true,\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;4\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;2\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Proven success leading consulting engagements that deliver measurable business value through the use and maturation of CX / QM / Analytics technology solutions.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:true,\u0026amp;quot;134233118\u0026amp;quot;:true,\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;4\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;3\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Strong understanding of CCaaS, analytics, Quality and modern / AI CX capabilities, including the strategic application of AI to enhance outcomes.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:true,\u0026amp;quot;134233118\u0026amp;quot;:true,\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;4\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;4\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Highly analytical and data-driven, able to translate insights into actionable strategies and measurable business value.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:true,\u0026amp;quot;134233118\u0026amp;quot;:true,\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;4\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;5\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Intellectual curiosity, with strong communication, organization, analytical and technical capabilities\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:true,\u0026amp;quot;134233118\u0026amp;quot;:true,\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;4\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;6\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Ability to create and deliver polished presentations using Microsoft PowerPoint to different levels of audience\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:true,\u0026amp;quot;134233118\u0026amp;quot;:true,\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;4\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;7\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Ability to multi-task and meet deadlines when supporting requests that create competing priorities\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:true,\u0026amp;quot;134233118\u0026amp;quot;:true,\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;4\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;8\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Familiarity with NICE Interaction Analytics, Nexidia, or comparable Interaction / Speech / Text Analytic platforms \u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;is required\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:true,\u0026amp;quot;134233118\u0026amp;quot;:true,\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;4\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;9\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Hands-on experience working with AI/LLMs to automate tasks \u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;highly preferred.\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:true,\u0026amp;quot;134233118\u0026amp;quot;:true,\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;What’s in it for you?\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:true,\u0026amp;quot;134233118\u0026amp;quot;:true,\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr!\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:true,\u0026amp;quot;134233118\u0026amp;quot;:true,\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;strong\u0026gt;About NiCE \u0026lt;/strong\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4012330101,"name":"GCO - Customer Success \u0026 Services","child_ids":[],"parent_id":4012244101}],"offices":[{"id":4005168101,"name":"USA - Remote","location":"USA - Remote","child_ids":[],"parent_id":4005091101}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://boards.eu.greenhouse.io/nice/jobs/4934084101?gh_jid=4934084101","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4504080101,"location":{"name":"Canada - Remote"},"metadata":[{"id":4778158101,"name":"Job Type","value":"Regular","value_type":"single_select"},{"id":4787631101,"name":"Hiring Manager","value":{"name":"Carmit DiAndrea","email":"carmit.diandrea@nice.com","user_id":4108587101,"employee_id":"160292"},"value_type":"user"},{"id":4614529101,"name":"Category","value":"PROFESSIONAL SERVICES","value_type":"short_text"},{"id":4614545101,"name":"Job String","value":"Professional Services.Business Consulting.Business Consultant","value_type":"short_text"},{"id":4787135101,"name":"(HRBP) Critical Role","value":"Not Applicable","value_type":"single_select"},{"id":4952164101,"name":"(HRBP) Acquisition Job","value":"Not Applicable","value_type":"single_select"},{"id":7821998101,"name":"TA Director Only – Campaign","value":null,"value_type":"yes_no"}],"id":4934084101,"updated_at":"2026-08-28T02:17:11-04:00","requisition_id":"11508","title":"Lead Business Consultant, VRS, CX","company_name":"NICE","first_published":"2026-07-22T14:59:46-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;So, what’s the role all about?\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:true,\u0026amp;quot;134233118\u0026amp;quot;:true,\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;This is an exciting consulting position within the NiCE – Value Realization Services (VRS) Organization that is focused on owning our customers’ business case and driving increased adoption and bottom-line ROI value of NiCE solutions.  The ideal candidate brings a strong mix consulting and operations experience to expertly guide customers through Contact Center/CCaaS transformations.  As a seasoned consultant in a technology company such as NiCE, one must possess a unique blend of business, subject matter expertise, and technical savvy to lead the team to deliver bottom line business impact via our software solutions.  Candidates should be well experienced to act as a leading voice in maturing our VRS methodology and delivery of the services. This is a hands-on position where you are personally involved in direct consulting delivery of strategic advisory engagements related to Quality Management and Analytics (Speech / text / interaction). This consultant will work with multiple broad groups within NiCE and must have proven ability to influence cross-functional teams with or without formal “direct-line” authority and be effective working within a matrixed organization. \u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:true,\u0026amp;quot;134233118\u0026amp;quot;:true,\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;How will you make an impact? \u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt; \u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt; \u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:true,\u0026amp;quot;134233118\u0026amp;quot;:true,\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;1\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;1\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Provides best practice guidance to ensure customer fully optimizes their business process and maximizes the full potential of the NiCE offered solution(s)\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:true,\u0026amp;quot;134233118\u0026amp;quot;:true,\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;1\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;2\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Designs change strategy across people, process \u0026amp;amp; technology\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:true,\u0026amp;quot;134233118\u0026amp;quot;:true,\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;1\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;3\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Serves as lead consultant, creating and owning the business case for a multi-tiered customer offering, leading multi-product projects\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:true,\u0026amp;quot;134233118\u0026amp;quot;:true,\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;1\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;4\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Builds long-term relationships with customers, becoming a trusted advisor\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:true,\u0026amp;quot;134233118\u0026amp;quot;:true,\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;1\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;5\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Organizes and guides application and domain business consultants through program leadership\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:true,\u0026amp;quot;134233118\u0026amp;quot;:true,\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;1\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;6\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Provides individual accountability toward assurance of customer value realization\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:true,\u0026amp;quot;134233118\u0026amp;quot;:true,\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;1\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;7\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Identifies opportunities for additional engagements through service subscription renewals and business development\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:true,\u0026amp;quot;134233118\u0026amp;quot;:true,\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Key Responsibilities:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:true,\u0026amp;quot;134233118\u0026amp;quot;:true,\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;3\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;1\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Responsible for the successful delivery of business improvement projects resulting in highly satisfied, reference-able clients and measurable business improvement.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:true,\u0026amp;quot;134233118\u0026amp;quot;:true,\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;3\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;2\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Discover, identify and create business cases for value of the product portfolio\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:true,\u0026amp;quot;134233118\u0026amp;quot;:true,\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;3\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;3\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Lead consulting projects to drive process improvement and ensure business readiness for optimal adoption and utilization of NiCE solutions across the enterprise\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:true,\u0026amp;quot;134233118\u0026amp;quot;:true,\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;3\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;4\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Own and manage senior stakeholder relationship and ensure his/her active participation and sponsorship over the course of the engagement\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:true,\u0026amp;quot;134233118\u0026amp;quot;:true,\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;3\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;5\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Manage consulting program with continuous alignment with entire product implementation program\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:true,\u0026amp;quot;134233118\u0026amp;quot;:true,\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;3\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;6\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Establish and monitor progress toward business success criteria for each product and BU\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:true,\u0026amp;quot;134233118\u0026amp;quot;:true,\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;3\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;7\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Map business case into action items and solution design\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:true,\u0026amp;quot;134233118\u0026amp;quot;:true,\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;3\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;8\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Align launch strategy with use case and value priorities\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:true,\u0026amp;quot;134233118\u0026amp;quot;:true,\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;3\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;9\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Secure buy-in from different stakeholders (Internal and External)\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:true,\u0026amp;quot;134233118\u0026amp;quot;:true,\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;3\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;10\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Provide input into technical project plan, overlaying VRS activities\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:true,\u0026amp;quot;134233118\u0026amp;quot;:true,\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;3\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;11\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Single point of communication for business case activity and value realization\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:true,\u0026amp;quot;134233118\u0026amp;quot;:true,\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;3\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;12\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Hold all parties (customer included) accountable to agreed plan and pushes execution of action items\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:true,\u0026amp;quot;134233118\u0026amp;quot;:true,\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;3\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;13\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Expertly handle large scale customer engagements and the VRS Program with Customers\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:true,\u0026amp;quot;134233118\u0026amp;quot;:true,\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;3\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;14\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Provide expert guidance and deliver strong advisory best practice Project Management and consulting.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:true,\u0026amp;quot;134233118\u0026amp;quot;:true,\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;3\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;15\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Develop and deliver presentations with strategic recommendations for business impact via NiCE Solutions to senior executives\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:true,\u0026amp;quot;134233118\u0026amp;quot;:true,\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;3\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;16\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Develop repeat business opportunities via successful delivery, credibility and thought leadership\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:true,\u0026amp;quot;134233118\u0026amp;quot;:true,\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;3\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;17\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Independently perform financial analysis, benefits and impact analysis and create ROI models for the specific domain\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:true,\u0026amp;quot;134233118\u0026amp;quot;:true,\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Qualifications \u0026amp;amp; Experience\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:true,\u0026amp;quot;134233118\u0026amp;quot;:true,\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;4\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;1\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;8+ years of experience as a consultant in the CX strategy, contact center transformation, software/CCaaS space.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:true,\u0026amp;quot;134233118\u0026amp;quot;:true,\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;4\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;2\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Proven success leading consulting engagements that deliver measurable business value through the use and maturation of CX / QM / Analytics technology solutions.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:true,\u0026amp;quot;134233118\u0026amp;quot;:true,\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;4\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;3\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Strong understanding of CCaaS, analytics, Quality and modern / AI CX capabilities, including the strategic application of AI to enhance outcomes.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:true,\u0026amp;quot;134233118\u0026amp;quot;:true,\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;4\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;4\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Highly analytical and data-driven, able to translate insights into actionable strategies and measurable business value.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:true,\u0026amp;quot;134233118\u0026amp;quot;:true,\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;4\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;5\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Intellectual curiosity, with strong communication, organization, analytical and technical capabilities\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:true,\u0026amp;quot;134233118\u0026amp;quot;:true,\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;4\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;6\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Ability to create and deliver polished presentations using Microsoft PowerPoint to different levels of audience\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:true,\u0026amp;quot;134233118\u0026amp;quot;:true,\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;4\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;7\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Ability to multi-task and meet deadlines when supporting requests that create competing priorities\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:true,\u0026amp;quot;134233118\u0026amp;quot;:true,\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;4\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;8\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Familiarity with NICE Interaction Analytics, Nexidia, or comparable Interaction / Speech / Text Analytic platforms \u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;is required\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:true,\u0026amp;quot;134233118\u0026amp;quot;:true,\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;4\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;9\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Hands-on experience working with AI/LLMs to automate tasks \u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;highly preferred.\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:true,\u0026amp;quot;134233118\u0026amp;quot;:true,\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;What’s in it for you?\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:true,\u0026amp;quot;134233118\u0026amp;quot;:true,\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr!\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;strong\u0026gt;About NiCE \u0026lt;/strong\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4012330101,"name":"GCO - Customer Success \u0026 Services","child_ids":[],"parent_id":4012244101}],"offices":[{"id":4005168101,"name":"USA - Remote","location":"USA - Remote","child_ids":[],"parent_id":4005091101}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://boards.eu.greenhouse.io/nice/jobs/4863121101?gh_jid=4863121101","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4467888101,"location":{"name":"USA - Hoboken, NJ"},"metadata":[{"id":4778158101,"name":"Job Type","value":"Regular","value_type":"single_select"},{"id":4787631101,"name":"Hiring Manager","value":{"name":"Nikhil Arora","email":"nikhil.arora@niceactimize.com","user_id":4113001101,"employee_id":"60771"},"value_type":"user"},{"id":4614529101,"name":"Category","value":"PROFESSIONAL SERVICES","value_type":"short_text"},{"id":4614545101,"name":"Job String","value":"Professional Services.Client Services Project Management.Client Services Project Manager","value_type":"short_text"},{"id":4787135101,"name":"(HRBP) Critical Role","value":"Not Applicable","value_type":"single_select"},{"id":4952164101,"name":"(HRBP) Acquisition Job","value":"Not Applicable","value_type":"single_select"},{"id":7821998101,"name":"TA Director Only – Campaign","value":false,"value_type":"yes_no"}],"id":4863121101,"updated_at":"2026-08-28T02:17:11-04:00","requisition_id":"10862","title":"Lead Client Services Project Manager","company_name":"NICE","first_published":"2026-05-12T11:56:42-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Project Manager, NiCE Actimize\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026amp;nbsp;Role Summary\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Project Manager (PM) in NICE Actimize Professional Services is\u0026amp;nbsp;\u0026lt;strong\u0026gt;accountable for end‑to‑end delivery of client implementations\u0026lt;/strong\u0026gt;, from Sales handover through Go‑Live and transition to Managed Services / Support.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The PM owns\u0026amp;nbsp;\u0026lt;strong\u0026gt;delivery governance, scope, schedule, budget, risk management, and client communication\u0026lt;/strong\u0026gt;, ensuring projects are delivered\u0026amp;nbsp;\u0026lt;strong\u0026gt;on time, within scope, and in line with contractual commitments\u0026lt;/strong\u0026gt;, using the\u0026amp;nbsp;\u0026lt;strong\u0026gt;PS Actimize Project Delivery Methodology (PDM)\u0026lt;/strong\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026amp;nbsp;Key Responsibilities \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Develop and maintain the\u0026amp;nbsp;\u0026lt;strong\u0026gt;integrated project plan\u0026lt;/strong\u0026gt;, covering all XSE lifecycle phases\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own\u0026amp;nbsp;\u0026lt;strong\u0026gt;scope, schedule, budget, and resource planning\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Establish and maintain\u0026amp;nbsp;\u0026lt;strong\u0026gt;RAID (Risks, Assumptions, Issues, Dependencies)\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Define and manage the\u0026amp;nbsp;\u0026lt;strong\u0026gt;communication plan\u0026lt;/strong\u0026gt;\u0026amp;nbsp;(weekly status, SteerCo, exec updates)\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Drive day‑to‑day execution across Business Analysis, Architecture, Data, Configuration, and Testing teams\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Track progress against milestones and proactively manage slippage\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Coordinate cross‑functional dependencies (PS, DevOps, AppOps, Product, Client)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Act as the\u0026amp;nbsp;\u0026lt;strong\u0026gt;single point of accountability\u0026lt;/strong\u0026gt;\u0026amp;nbsp;for delivery outcomes\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Manage\u0026amp;nbsp;\u0026lt;strong\u0026gt;scope changes\u0026lt;/strong\u0026gt;\u0026amp;nbsp;through formal Change Request / Change Order processes\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own\u0026amp;nbsp;\u0026lt;strong\u0026gt;project financials\u0026lt;/strong\u0026gt;: forecasting, burn tracking, margin awareness, and invoicing alignment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Escalate risks impacting scope, timeline, or commercials early and transparently\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Coordinate Go‑Live activities with Ops and Client teams\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Track and manage UAT issues to closure\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026amp;nbsp;Required Skills \u0026amp;amp; Experience\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Must‑Have\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;8–12+ years of experience in\u0026amp;nbsp;\u0026lt;strong\u0026gt;enterprise software / SaaS project management\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong experience delivering\u0026amp;nbsp;\u0026lt;strong\u0026gt;Professional Services implementations\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven ownership of\u0026amp;nbsp;\u0026lt;strong\u0026gt;scope, schedule, budget, RAID, and governance\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience managing \u0026lt;strong\u0026gt;multiple\u0026lt;/strong\u0026gt;,\u0026amp;nbsp;\u0026lt;strong\u0026gt;complex, multi‑stream, client‑facing programs\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent stakeholder management and executive communication skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hands‑on experience with\u0026amp;nbsp;\u0026lt;strong\u0026gt;change control and financial tracking\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven experience \u0026lt;strong\u0026gt;identifying, structuring, prioritizing, and resolving complex delivery problems\u0026lt;/strong\u0026gt; across technology, data, and client domains\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong experience managing \u0026lt;strong\u0026gt;high\u0026lt;/strong\u0026gt;‑\u0026lt;strong\u0026gt;severity delivery issues\u0026lt;/strong\u0026gt;, including root‑cause analysis, corrective action planning, and executive escalation\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Good to Have\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience in\u0026amp;nbsp;\u0026lt;strong\u0026gt;Actimize\u0026lt;/strong\u0026gt;, \u0026lt;strong\u0026gt;Financial Crime, AML, Fraud, Compliance, or Banking technology\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exposure to\u0026amp;nbsp;\u0026lt;strong\u0026gt;cloud‑based enterprise platforms\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in service industry\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;PMP / PRINCE2 / PMI or equivalent certification\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026amp;nbsp;Success Criteria for This Role\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;A successful Actimize PS Project Manager:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Delivers projects\u0026amp;nbsp;\u0026lt;strong\u0026gt;predictably and transparently\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Protects\u0026amp;nbsp;\u0026lt;strong\u0026gt;client trust and Actimize commercials\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Escalates early, manages risk proactively, and avoids surprises\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drives disciplined execution using\u0026amp;nbsp;\u0026lt;strong\u0026gt;Cloud \u0026amp;nbsp;PS methodologies\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensures smooth transition from\u0026amp;nbsp;\u0026lt;strong\u0026gt;implementation to BAU support\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;strong\u0026gt;About NiCE \u0026lt;/strong\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4012255101,"name":"Actimize - Services - Americas","child_ids":[4017085101,4036723101],"parent_id":4012238101}],"offices":[{"id":4005059101,"name":"USA - Hoboken, NJ","location":"USA - Hoboken, NJ","child_ids":[],"parent_id":4005091101}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://boards.eu.greenhouse.io/nice/jobs/4964364101?gh_jid=4964364101","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4517368101,"location":{"name":"USA - Hoboken, NJ"},"metadata":[{"id":4778158101,"name":"Job Type","value":"Regular","value_type":"single_select"},{"id":4787631101,"name":"Hiring Manager","value":{"name":"Nikhil Arora","email":"nikhil.arora@niceactimize.com","user_id":4113001101,"employee_id":"60771"},"value_type":"user"},{"id":4614529101,"name":"Category","value":"PROFESSIONAL SERVICES","value_type":"short_text"},{"id":4614545101,"name":"Job String","value":"Professional Services.Client Services Project Management.Client Services Project Manager","value_type":"short_text"},{"id":4787135101,"name":"(HRBP) Critical Role","value":"Not Applicable","value_type":"single_select"},{"id":4952164101,"name":"(HRBP) Acquisition Job","value":"Not Applicable","value_type":"single_select"},{"id":7821998101,"name":"TA Director Only – Campaign","value":false,"value_type":"yes_no"}],"id":4964364101,"updated_at":"2026-08-31T16:12:18-04:00","requisition_id":"11673","title":"Lead Client Services Project Manager, Actimize","company_name":"NICE","first_published":"2026-08-31T16:10:57-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Project Manager, NiCE Actimize\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026amp;nbsp;Role Summary\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Project Manager (PM) in NICE Actimize Professional Services is\u0026amp;nbsp;\u0026lt;strong\u0026gt;accountable for end‑to‑end delivery of client implementations\u0026lt;/strong\u0026gt;, from Sales handover through Go‑Live and transition to Managed Services / Support.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The PM owns\u0026amp;nbsp;\u0026lt;strong\u0026gt;delivery governance, scope, schedule, budget, risk management, and client communication\u0026lt;/strong\u0026gt;, ensuring projects are delivered\u0026amp;nbsp;\u0026lt;strong\u0026gt;on time, within scope, and in line with contractual commitments\u0026lt;/strong\u0026gt;, using the\u0026amp;nbsp;\u0026lt;strong\u0026gt;PS Actimize Project Delivery Methodology (PDM)\u0026lt;/strong\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026amp;nbsp;Key Responsibilities \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Develop and maintain the\u0026amp;nbsp;\u0026lt;strong\u0026gt;integrated project plan\u0026lt;/strong\u0026gt;, covering all XSE lifecycle phases\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own\u0026amp;nbsp;\u0026lt;strong\u0026gt;scope, schedule, budget, and resource planning\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Establish and maintain\u0026amp;nbsp;\u0026lt;strong\u0026gt;RAID (Risks, Assumptions, Issues, Dependencies)\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Define and manage the\u0026amp;nbsp;\u0026lt;strong\u0026gt;communication plan\u0026lt;/strong\u0026gt;\u0026amp;nbsp;(weekly status, SteerCo, exec updates)\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Drive day‑to‑day execution across Business Analysis, Architecture, Data, Configuration, and Testing teams\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Track progress against milestones and proactively manage slippage\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Coordinate cross‑functional dependencies (PS, DevOps, AppOps, Product, Client)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Act as the\u0026amp;nbsp;\u0026lt;strong\u0026gt;single point of accountability\u0026lt;/strong\u0026gt;\u0026amp;nbsp;for delivery outcomes\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Manage\u0026amp;nbsp;\u0026lt;strong\u0026gt;scope changes\u0026lt;/strong\u0026gt;\u0026amp;nbsp;through formal Change Request / Change Order processes\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own\u0026amp;nbsp;\u0026lt;strong\u0026gt;project financials\u0026lt;/strong\u0026gt;: forecasting, burn tracking, margin awareness, and invoicing alignment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Escalate risks impacting scope, timeline, or commercials early and transparently\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Coordinate Go‑Live activities with Ops and Client teams\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Track and manage UAT issues to closure\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026amp;nbsp;Required Skills \u0026amp;amp; Experience\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Must‑Have\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;8–12+ years of experience in\u0026amp;nbsp;\u0026lt;strong\u0026gt;enterprise software / SaaS project management\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong experience delivering\u0026amp;nbsp;\u0026lt;strong\u0026gt;Professional Services implementations\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven ownership of\u0026amp;nbsp;\u0026lt;strong\u0026gt;scope, schedule, budget, RAID, and governance\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience managing \u0026lt;strong\u0026gt;multiple\u0026lt;/strong\u0026gt;,\u0026amp;nbsp;\u0026lt;strong\u0026gt;complex, multi‑stream, client‑facing programs\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent stakeholder management and executive communication skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hands‑on experience with\u0026amp;nbsp;\u0026lt;strong\u0026gt;change control and financial tracking\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven experience \u0026lt;strong\u0026gt;identifying, structuring, prioritizing, and resolving complex delivery problems\u0026lt;/strong\u0026gt; across technology, data, and client domains\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong experience managing \u0026lt;strong\u0026gt;high\u0026lt;/strong\u0026gt;‑\u0026lt;strong\u0026gt;severity delivery issues\u0026lt;/strong\u0026gt;, including root‑cause analysis, corrective action planning, and executive escalation\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Good to Have\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience in\u0026amp;nbsp;\u0026lt;strong\u0026gt;Actimize\u0026lt;/strong\u0026gt;, \u0026lt;strong\u0026gt;Financial Crime, AML, Fraud, Compliance, or Banking technology\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exposure to\u0026amp;nbsp;\u0026lt;strong\u0026gt;cloud‑based enterprise platforms\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in service industry\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;PMP / PRINCE2 / PMI or equivalent certification\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026amp;nbsp;Success Criteria for This Role\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;A successful Actimize PS Project Manager:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Delivers projects\u0026amp;nbsp;\u0026lt;strong\u0026gt;predictably and transparently\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Protects\u0026amp;nbsp;\u0026lt;strong\u0026gt;client trust and Actimize commercials\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Escalates early, manages risk proactively, and avoids surprises\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drives disciplined execution using\u0026amp;nbsp;\u0026lt;strong\u0026gt;Cloud \u0026amp;nbsp;PS methodologies\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensures smooth transition from\u0026amp;nbsp;\u0026lt;strong\u0026gt;implementation to BAU support\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;strong\u0026gt;About NiCE \u0026lt;/strong\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4012255101,"name":"Actimize - Services - Americas","child_ids":[4017085101,4036723101],"parent_id":4012238101}],"offices":[{"id":4005059101,"name":"USA - Hoboken, NJ","location":"USA - Hoboken, NJ","child_ids":[],"parent_id":4005091101}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://boards.eu.greenhouse.io/nice/jobs/4913553101?gh_jid=4913553101","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4494387101,"location":{"name":"USA - Remote"},"metadata":[{"id":4778158101,"name":"Job Type","value":"Regular","value_type":"single_select"},{"id":4787631101,"name":"Hiring Manager","value":{"name":"Nicole Macking","email":"nicole.macking@nice.com","user_id":4112989101,"employee_id":"162141"},"value_type":"user"},{"id":4614529101,"name":"Category","value":"PROFESSIONAL SERVICES","value_type":"short_text"},{"id":4614545101,"name":"Job String","value":"Professional Services.Client Services Project Management.Client Services Project Manager","value_type":"short_text"},{"id":4787135101,"name":"(HRBP) Critical Role","value":"Not Applicable","value_type":"single_select"},{"id":4952164101,"name":"(HRBP) Acquisition Job","value":"Not Applicable","value_type":"single_select"},{"id":7821998101,"name":"TA Director Only – Campaign","value":null,"value_type":"yes_no"}],"id":4913553101,"updated_at":"2026-09-02T14:13:21-04:00","requisition_id":"11353","title":"Lead Client Services Project Manager, CX","company_name":"NICE","first_published":"2026-07-06T13:51:14-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div\u0026gt;\u0026lt;strong data-olk-copy-source=\u0026quot;MessageBody\u0026quot;\u0026gt;Lead Client Services Project Manager\u0026lt;/strong\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;The Lead Client Services Project Manager is responsible for the end-to-end delivery of customer projects. \u0026amp;nbsp;They are accountable for all services delivery for a portfolio of accounts and act as a single point of contact for those clients during the Day 1 phases. This includes implementation, rollout, and delivery of products and services, solution adaption, as well as business development and generating new business jointly with the sales team.\u0026amp;nbsp;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;Performance in the role is measured by strong stakeholder alignment, achievement of Program or Project objectives, proactive management of risks and issues and strong customer satisfaction.\u0026amp;nbsp; This role requires a dynamic problem solver who can lead geographically diverse teams of technical and business stakeholders through the full Project lifecycle.\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026lt;strong\u0026gt;Responsibilities \u0026amp;amp; Deliverables:\u0026lt;/strong\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Drive timely project execution and closure for invoicing and revenue recognition per the revenue forecast.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensure implementation of projects per client requirements. Create and facilitate Project/Program Steering Meetings as required.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Responsible for the delivery and management of all project scope with a focus on ensuring high levels of customer satisfaction.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Responsible for End-to-end management of Projects or Program(s) including:\u0026lt;/li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Project or Program definition, estimation, and planning, potentially including Projects managed by other Project Managers\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Scope Management\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Time Management\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Cost Management\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Quality Management\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Human Resource/ Personnel Management – including geographically diverse teams\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Communications Management\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Risk \u0026amp;amp; Issue Management\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Procurement/Subcontractor Management\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Revenue Forecasting\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;li\u0026gt;Customer and NICE Stakeholder Management\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Effective adoption of NICE project management methodology, processes, tools, techniques, and templates as required.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop, manage, and maintain detailed project plans and schedule throughout the project life-cycle, assuming complete ownership of all aspects of the solution delivery.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Team building and team motivation to achieve Project or Program objectives.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Act as a single point of contact and trusted advisor for assigned customers and build effective working relationships with key customer stakeholders resulting in strong CSAT at the project and relationship levels.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop proactive and creative solutions to Risks and Issues, provide visibility to key stakeholders and escalate as required.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contribute to team efforts to continually improve services delivery methodology and tools including TeamLine.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Be able to identify opportunities and partner with Services Sales cultivate opportunities to sell services within the portfolio of accounts.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;div\u0026gt;\u0026lt;strong\u0026gt;Qualifications \u0026amp;amp; Education Requirements:\u0026lt;/strong\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Strong knowledge about client service. \u0026amp;nbsp;Experience in an IT Professional Services organization is preferred.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in PMI Standards and approach.\u0026amp;nbsp; PMP certification is preferred but not a requirement.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in Call Center Operations and related Products/Software is preferred but not a requirement.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Good management and leadership abilities\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent communication and presentation skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to grasp the requirements of clients and ensure they are addressed through the project execution.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong knowledge of Project Management practices and Professional Services delivery\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to review project risk factors and suggest alternative solutions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;In-depth project management and technical experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to identify when customer need translates into opportunity for selling additional services.\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;div\u0026gt;\u0026lt;strong\u0026gt;Personal Leadership Skills:\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Collaborates with team members to achieve results.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manages in complex environments, in matrix organizations, and with major customers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Leads in highly complex environments, in matrix organizations, and with major customers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Effectively manages complexity and change in his/her professional domain.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to effectively communicate complex technical subject matter in a clear and concise fashion.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Persuasive, confident\u0026amp;nbsp;with excellent\u0026amp;nbsp;negotiation skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Passionate and empathetic towards the customer experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Self-motivated, pro-active, results-oriented professional with an ability to work with minimal direction.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develops, drives, and contributes the team.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;div\u0026gt;\u0026lt;strong\u0026gt;Business Impact:\u0026lt;/strong\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Sound business and financial understanding\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in partnering with clients\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong focus on customer satisfaction\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Responsible for revenue delivery and forecasting\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Value realization\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify Services business opportunity\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Holds full domain responsibility\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent business and financial understanding\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in partnering with clients to deliver added value at every touch point of project execution Applies ongoing professional discretion\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proactively seeks for improvement within and across domain\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in partnering with clients to deliver high-level added value at every touch point of project executio\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;strong\u0026gt;About NiCE \u0026lt;/strong\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4012330101,"name":"GCO - Customer Success \u0026 Services","child_ids":[],"parent_id":4012244101}],"offices":[{"id":4005168101,"name":"USA - Remote","location":"USA - Remote","child_ids":[],"parent_id":4005091101}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://boards.eu.greenhouse.io/nice/jobs/4962550101?gh_jid=4962550101","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4516493101,"location":{"name":"USA - Remote"},"metadata":[{"id":4778158101,"name":"Job Type","value":"Regular","value_type":"single_select"},{"id":4787631101,"name":"Hiring Manager","value":{"name":"Shweta Goyal","email":"shweta.goyal@nice.com","user_id":4115089101,"employee_id":"75669"},"value_type":"user"},{"id":4614529101,"name":"Category","value":"PROFESSIONAL SERVICES","value_type":"short_text"},{"id":4614545101,"name":"Job String","value":"Professional Services.Client Services Project Management.Client Services Project Manager","value_type":"short_text"},{"id":4787135101,"name":"(HRBP) Critical Role","value":"Not Applicable","value_type":"single_select"},{"id":4952164101,"name":"(HRBP) Acquisition Job","value":"Not Applicable","value_type":"single_select"},{"id":7821998101,"name":"TA Director Only – Campaign","value":null,"value_type":"yes_no"}],"id":4962550101,"updated_at":"2026-09-02T13:10:19-04:00","requisition_id":"11662","title":"Lead Client Services Project Manager, CX","company_name":"NICE","first_published":"2026-09-02T13:10:19-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div\u0026gt;\u0026lt;strong data-olk-copy-source=\u0026quot;MessageBody\u0026quot;\u0026gt;Lead Client Services Project Manager\u0026lt;/strong\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;The Lead Client Services Project Manager is responsible for the end-to-end delivery of customer projects. \u0026amp;nbsp;They are accountable for all services delivery for a portfolio of accounts and act as a single point of contact for those clients during the Day 1 phases. This includes implementation, rollout, and delivery of products and services, solution adaption, as well as business development and generating new business jointly with the sales team.\u0026amp;nbsp;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;Performance in the role is measured by strong stakeholder alignment, achievement of Program or Project objectives, proactive management of risks and issues and strong customer satisfaction.\u0026amp;nbsp; This role requires a dynamic problem solver who can lead geographically diverse teams of technical and business stakeholders through the full Project lifecycle.\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026lt;strong\u0026gt;Responsibilities \u0026amp;amp; Deliverables:\u0026lt;/strong\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Drive timely project execution and closure for invoicing and revenue recognition per the revenue forecast.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensure implementation of projects per client requirements. Create and facilitate Project/Program Steering Meetings as required.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Responsible for the delivery and management of all project scope with a focus on ensuring high levels of customer satisfaction.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Responsible for End-to-end management of Projects or Program(s) including:\u0026lt;/li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Project or Program definition, estimation, and planning, potentially including Projects managed by other Project Managers\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Scope Management\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Time Management\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Cost Management\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Quality Management\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Human Resource/ Personnel Management – including geographically diverse teams\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Communications Management\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Risk \u0026amp;amp; Issue Management\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Procurement/Subcontractor Management\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Revenue Forecasting\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;li\u0026gt;Customer and NICE Stakeholder Management\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Effective adoption of NICE project management methodology, processes, tools, techniques, and templates as required.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop, manage, and maintain detailed project plans and schedule throughout the project life-cycle, assuming complete ownership of all aspects of the solution delivery.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Team building and team motivation to achieve Project or Program objectives.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Act as a single point of contact and trusted advisor for assigned customers and build effective working relationships with key customer stakeholders resulting in strong CSAT at the project and relationship levels.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop proactive and creative solutions to Risks and Issues, provide visibility to key stakeholders and escalate as required.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contribute to team efforts to continually improve services delivery methodology and tools including TeamLine.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Be able to identify opportunities and partner with Services Sales cultivate opportunities to sell services within the portfolio of accounts.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;div\u0026gt;\u0026lt;strong\u0026gt;Qualifications \u0026amp;amp; Education Requirements:\u0026lt;/strong\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Strong knowledge about client service. \u0026amp;nbsp;Experience in an IT Professional Services organization is preferred.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in PMI Standards and approach.\u0026amp;nbsp; PMP certification is preferred but not a requirement.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in Call Center Operations and related Products/Software is preferred but not a requirement.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Good management and leadership abilities\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent communication and presentation skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to grasp the requirements of clients and ensure they are addressed through the project execution.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong knowledge of Project Management practices and Professional Services delivery\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to review project risk factors and suggest alternative solutions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;In-depth project management and technical experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to identify when customer need translates into opportunity for selling additional services.\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;div\u0026gt;\u0026lt;strong\u0026gt;Personal Leadership Skills:\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Collaborates with team members to achieve results.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manages in complex environments, in matrix organizations, and with major customers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Leads in highly complex environments, in matrix organizations, and with major customers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Effectively manages complexity and change in his/her professional domain.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to effectively communicate complex technical subject matter in a clear and concise fashion.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Persuasive, confident\u0026amp;nbsp;with excellent\u0026amp;nbsp;negotiation skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Passionate and empathetic towards the customer experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Self-motivated, pro-active, results-oriented professional with an ability to work with minimal direction.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develops, drives, and contributes the team.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;div\u0026gt;\u0026lt;strong\u0026gt;Business Impact:\u0026lt;/strong\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Sound business and financial understanding\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in partnering with clients\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong focus on customer satisfaction\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Responsible for revenue delivery and forecasting\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Value realization\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify Services business opportunity\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Holds full domain responsibility\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent business and financial understanding\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in partnering with clients to deliver added value at every touch point of project execution Applies ongoing professional discretion\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proactively seeks for improvement within and across domain\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in partnering with clients to deliver high-level added value at every touch point of project executio\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;strong\u0026gt;About NiCE \u0026lt;/strong\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4012330101,"name":"GCO - Customer Success \u0026 Services","child_ids":[],"parent_id":4012244101}],"offices":[{"id":4005168101,"name":"USA - Remote","location":"USA - Remote","child_ids":[],"parent_id":4005091101}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://boards.eu.greenhouse.io/nice/jobs/4906285101?gh_jid=4906285101","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4491120101,"location":{"name":"United Kingdom - London; United Kingdom - Southampton"},"metadata":[{"id":4778158101,"name":"Job Type","value":"Regular","value_type":"single_select"},{"id":4787631101,"name":"Hiring Manager","value":{"name":"Chandra Nanjegowda","email":"chandra.nanjegowda@nice.com","user_id":4108665101,"employee_id":"111653"},"value_type":"user"},{"id":4614529101,"name":"Category","value":"PROFESSIONAL SERVICES","value_type":"short_text"},{"id":4614545101,"name":"Job String","value":"R\u0026D.Software Engineering.Software Engineer","value_type":"short_text"},{"id":4787135101,"name":"(HRBP) Critical Role","value":"Not Applicable","value_type":"single_select"},{"id":4952164101,"name":"(HRBP) Acquisition Job","value":"Not Applicable","value_type":"single_select"},{"id":7821998101,"name":"TA Director Only – Campaign","value":false,"value_type":"yes_no"}],"id":4906285101,"updated_at":"2026-08-28T02:17:11-04:00","requisition_id":"11295","title":"Lead DevOps Engineer","company_name":"NICE","first_published":"2026-06-29T06:59:48-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;So, what’s the role all about?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are looking for a\u0026amp;nbsp;\u0026lt;strong\u0026gt;Senior\u0026amp;nbsp;\u0026amp;nbsp;software engineer\u0026amp;nbsp;\u0026lt;/strong\u0026gt;who is passionate about solving infrastructure challenges through software engineering and automation. In this role, you will design, develop, and maintain scalable automation frameworks that streamline cloud infrastructure provisioning, configuration management, and operational processes.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You will build programmatic infrastructure solutions using\u0026amp;nbsp;\u0026lt;strong\u0026gt;Python\u0026lt;/strong\u0026gt;,\u0026amp;nbsp;\u0026lt;strong\u0026gt;Jinja2\u0026lt;/strong\u0026gt;, and\u0026amp;nbsp;\u0026lt;strong\u0026gt;Terraform\u0026lt;/strong\u0026gt;, generating and managing Infrastructure as Code (IaC) at scale. You will also leverage\u0026amp;nbsp;\u0026lt;strong\u0026gt;Puppet\u0026lt;/strong\u0026gt;\u0026amp;nbsp;for configuration management and develop\u0026amp;nbsp;\u0026lt;strong\u0026gt;PowerShell-based automation\u0026lt;/strong\u0026gt;\u0026amp;nbsp;to support and optimize Windows environments.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This is a highly technical, coding-focused position. The ideal candidate is a software-minded engineer who writes clean, maintainable, and testable code every day—not just ad hoc scripts. You should be comfortable designing reusable automation components, applying software development best practices, and driving operational excellence through automation across complex cloud and hybrid environments.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;How Will You Make an Impact?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Drive infrastructure standardization and operational excellence by designing and developing scalable automation frameworks in Python that enable consistent and repeatable deployments across cloud and on-premises environments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Accelerate infrastructure provisioning by building and enhancing Terraform code-generation platforms using Python and Jinja2, enabling teams to produce validated, environment-specific infrastructure code from reusable templates.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Improve system reliability and compliance by developing and maintaining Puppet modules, manifests, and Hiera configurations that manage Linux and Windows environments at scale.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Increase operational efficiency across Windows platforms by creating robust PowerShell automation solutions for server management, Active Directory administration, and hybrid cloud integrations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Simplify complex infrastructure workflows by developing internal automation tools, command-line utilities, and APIs that empower engineering teams to self-service common operational tasks.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Enhance the speed and safety of infrastructure delivery by integrating automation frameworks with CI/CD pipelines, enabling automated validation, testing, and deployment of infrastructure changes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Improve software quality and reduce deployment risk by implementing comprehensive testing strategies for infrastructure code, including unit testing, linting, and integration testing.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner closely with cloud, platform, and application teams to identify manual processes, eliminate operational toil, and drive automation-first solutions across the organization.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Enable long-term scalability and maintainability by creating clear documentation, standards, and runbooks for automation frameworks and infrastructure templates.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contribute to a strong engineering culture by participating in code reviews, sharing best practices, and continuously improving the quality, security, and maintainability of automation solutions.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Have you got what it takes?\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Python \u0026amp;amp; Automation Development\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;5+ years of Python development experience — not scripting, but structured, testable application code\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong understanding of Python packaging, virtual environments, dependency management (pip, Poetry), and code quality tooling (pylint, black, mypy)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience building CLI tools and automation frameworks using Python (Click, Typer, or similar)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hands-on experience with Jinja2 templating — building reusable, parameterised templates for configuration and infrastructure code generation\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with pytest for unit and integration testing of automation code\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Terraform \u0026amp;amp; IaC Code Generation\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Strong Terraform proficiency: module design, state management, remote backends, workspaces, and dependency graphs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven experience generating Terraform HCL programmatically using Python and Jinja2 — building template-driven pipelines that produce valid, linted, plan-ready infrastructure code\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with Terraform tooling: tflint, tfsec, terraform-docs, Terragrunt, or Atlantis\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Understanding of Terraform provider internals and resource lifecycle management\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Puppet \u0026amp;amp; Configuration Management\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Hands-on Puppet experience: writing manifests and modules, Hiera data hierarchies, node classification, and r10k / Code Manager workflows\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience managing mixed Linux and Windows environments with Puppet at scale\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with puppet-lint, rspec-puppet, and automated Puppet module testing pipelines\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Understanding of Puppet Enterprise or open-source Puppet Server administration\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;PowerShell Scripting\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Proficient PowerShell scripting for Windows Server administration, task automation, and hybrid cloud integrations (AWS Tools for PowerShell, Azure PowerShell)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience writing reusable PowerShell modules, functions, and error-handling patterns\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with Pester for PowerShell unit testing\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience automating Active Directory, Group Policy, or Windows networking tasks via PowerShell\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Cloud \u0026amp;amp; Infrastructure\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Solid AWS experience: EC2, EKS/ECS, Lambda, S3, RDS, VPC, IAM, and CloudWatch — understanding of services as automation targets\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with CI/CD platforms and integrating infrastructure code pipelines (GitHub Actions, Jenkins, GitLab CI)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfortable working with Linux\u0026amp;nbsp;\u0026amp;nbsp;and Windows Server in production environments\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What’s in it for you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!\u0026lt;strong\u0026gt;\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Enjoy NICE-FLEX!\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Requisition ID: 11295\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;Reporting into:\u0026amp;nbsp;\u0026lt;em\u0026gt;Director, Cloud Operations CXone, EMEA\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Role Type:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;Individual Contributor\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;strong\u0026gt;About NiCE \u0026lt;/strong\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4060229101,"name":"CX - Platform Operations","child_ids":[],"parent_id":4058412101}],"offices":[{"id":4005082101,"name":"United Kingdom - London","location":"United Kingdom - London","child_ids":[],"parent_id":4005102101}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://boards.eu.greenhouse.io/nice/jobs/4927545101?gh_jid=4927545101","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4491120101,"location":{"name":"United Kingdom - Remote"},"metadata":[{"id":4778158101,"name":"Job Type","value":"Regular","value_type":"single_select"},{"id":4787631101,"name":"Hiring Manager","value":{"name":"Chandra Nanjegowda","email":"chandra.nanjegowda@nice.com","user_id":4108665101,"employee_id":"111653"},"value_type":"user"},{"id":4614529101,"name":"Category","value":"PROFESSIONAL SERVICES","value_type":"short_text"},{"id":4614545101,"name":"Job String","value":"R\u0026D.Software Engineering.Software Engineer","value_type":"short_text"},{"id":4787135101,"name":"(HRBP) Critical Role","value":"Not Applicable","value_type":"single_select"},{"id":4952164101,"name":"(HRBP) Acquisition Job","value":"Not Applicable","value_type":"single_select"},{"id":7821998101,"name":"TA Director Only – Campaign","value":false,"value_type":"yes_no"}],"id":4927545101,"updated_at":"2026-08-28T02:17:11-04:00","requisition_id":"11295","title":"Lead DevOps Engineer- Late Shift(2 PM - 10PM)","company_name":"NICE","first_published":"2026-07-14T10:41:35-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;So, what’s the role all about?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are looking for a\u0026amp;nbsp;\u0026lt;strong\u0026gt;Senior\u0026amp;nbsp;\u0026amp;nbsp;software engineer\u0026amp;nbsp;\u0026lt;/strong\u0026gt;who is passionate about solving infrastructure challenges through software engineering and automation. In this role, you will design, develop, and maintain scalable automation frameworks that streamline cloud infrastructure provisioning, configuration management, and operational processes.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You will build programmatic infrastructure solutions using\u0026amp;nbsp;\u0026lt;strong\u0026gt;Python\u0026lt;/strong\u0026gt;,\u0026amp;nbsp;\u0026lt;strong\u0026gt;Jinja2\u0026lt;/strong\u0026gt;, and\u0026amp;nbsp;\u0026lt;strong\u0026gt;Terraform\u0026lt;/strong\u0026gt;, generating and managing Infrastructure as Code (IaC) at scale. You will also leverage\u0026amp;nbsp;\u0026lt;strong\u0026gt;Puppet\u0026lt;/strong\u0026gt;\u0026amp;nbsp;for configuration management and develop\u0026amp;nbsp;\u0026lt;strong\u0026gt;PowerShell-based automation\u0026lt;/strong\u0026gt;\u0026amp;nbsp;to support and optimize Windows environments.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This is a highly technical, coding-focused position. The ideal candidate is a software-minded engineer who writes clean, maintainable, and testable code every day—not just ad hoc scripts. You should be comfortable designing reusable automation components, applying software development best practices, and driving operational excellence through automation across complex cloud and hybrid environments.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;How Will You Make an Impact?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Drive infrastructure standardization and operational excellence by designing and developing scalable automation frameworks in Python that enable consistent and repeatable deployments across cloud and on-premises environments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Accelerate infrastructure provisioning by building and enhancing Terraform code-generation platforms using Python and Jinja2, enabling teams to produce validated, environment-specific infrastructure code from reusable templates.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Improve system reliability and compliance by developing and maintaining Puppet modules, manifests, and Hiera configurations that manage Linux and Windows environments at scale.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Increase operational efficiency across Windows platforms by creating robust PowerShell automation solutions for server management, Active Directory administration, and hybrid cloud integrations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Simplify complex infrastructure workflows by developing internal automation tools, command-line utilities, and APIs that empower engineering teams to self-service common operational tasks.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Enhance the speed and safety of infrastructure delivery by integrating automation frameworks with CI/CD pipelines, enabling automated validation, testing, and deployment of infrastructure changes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Improve software quality and reduce deployment risk by implementing comprehensive testing strategies for infrastructure code, including unit testing, linting, and integration testing.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner closely with cloud, platform, and application teams to identify manual processes, eliminate operational toil, and drive automation-first solutions across the organization.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Enable long-term scalability and maintainability by creating clear documentation, standards, and runbooks for automation frameworks and infrastructure templates.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contribute to a strong engineering culture by participating in code reviews, sharing best practices, and continuously improving the quality, security, and maintainability of automation solutions.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Have you got what it takes?\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Python \u0026amp;amp; Automation Development\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;5+ years of Python development experience — not scripting, but structured, testable application code\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong understanding of Python packaging, virtual environments, dependency management (pip, Poetry), and code quality tooling (pylint, black, mypy)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience building CLI tools and automation frameworks using Python (Click, Typer, or similar)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hands-on experience with Jinja2 templating — building reusable, parameterised templates for configuration and infrastructure code generation\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with pytest for unit and integration testing of automation code\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Terraform \u0026amp;amp; IaC Code Generation\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Strong Terraform proficiency: module design, state management, remote backends, workspaces, and dependency graphs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven experience generating Terraform HCL programmatically using Python and Jinja2 — building template-driven pipelines that produce valid, linted, plan-ready infrastructure code\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with Terraform tooling: tflint, tfsec, terraform-docs, Terragrunt, or Atlantis\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Understanding of Terraform provider internals and resource lifecycle management\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Puppet \u0026amp;amp; Configuration Management\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Hands-on Puppet experience: writing manifests and modules, Hiera data hierarchies, node classification, and r10k / Code Manager workflows\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience managing mixed Linux and Windows environments with Puppet at scale\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with puppet-lint, rspec-puppet, and automated Puppet module testing pipelines\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Understanding of Puppet Enterprise or open-source Puppet Server administration\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;PowerShell Scripting\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Proficient PowerShell scripting for Windows Server administration, task automation, and hybrid cloud integrations (AWS Tools for PowerShell, Azure PowerShell)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience writing reusable PowerShell modules, functions, and error-handling patterns\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with Pester for PowerShell unit testing\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience automating Active Directory, Group Policy, or Windows networking tasks via PowerShell\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Cloud \u0026amp;amp; Infrastructure\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Solid AWS experience: EC2, EKS/ECS, Lambda, S3, RDS, VPC, IAM, and CloudWatch — understanding of services as automation targets\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with CI/CD platforms and integrating infrastructure code pipelines (GitHub Actions, Jenkins, GitLab CI)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfortable working with Linux\u0026amp;nbsp;\u0026amp;nbsp;and Windows Server in production environments\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What’s in it for you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!\u0026lt;strong\u0026gt;\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Enjoy NICE-FLEX!\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Requisition ID: 11295\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;Reporting into:\u0026amp;nbsp;\u0026lt;em\u0026gt;Director, Cloud Operations CXone, EMEA\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Role Type:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;Individual Contributor\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;strong\u0026gt;About NiCE \u0026lt;/strong\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4060229101,"name":"CX - Platform Operations","child_ids":[],"parent_id":4058412101}],"offices":[{"id":4005082101,"name":"United Kingdom - London","location":"United Kingdom - London","child_ids":[],"parent_id":4005102101}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://boards.eu.greenhouse.io/nice/jobs/4961482101?gh_jid=4961482101","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4516023101,"location":{"name":"Germany - Düsseldorf"},"metadata":[{"id":4778158101,"name":"Job Type","value":"Regular","value_type":"single_select"},{"id":4787631101,"name":"Hiring Manager","value":{"name":"Christine Baldwin","email":"christine.baldwin@nice.com","user_id":4108812101,"employee_id":"120190"},"value_type":"user"},{"id":4614529101,"name":"Category","value":"PROFESSIONAL SERVICES","value_type":"short_text"},{"id":4614545101,"name":"Job String","value":"Professional Services.Professional Services.Professional Services Engineer","value_type":"short_text"},{"id":4787135101,"name":"(HRBP) Critical Role","value":"Not Applicable","value_type":"single_select"},{"id":4952164101,"name":"(HRBP) Acquisition Job","value":"Not Applicable","value_type":"single_select"},{"id":7821998101,"name":"TA Director Only – Campaign","value":null,"value_type":"yes_no"}],"id":4961482101,"updated_at":"2026-09-11T06:58:40-04:00","requisition_id":"11655","title":"Lead Partner Success Implementation Engineer","company_name":"NICE","first_published":"2026-09-11T06:58:40-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;\u0026lt;span data-ccp-parastyle=\u0026quot;header\u0026quot;\u0026gt;So,\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-parastyle=\u0026quot;header\u0026quot;\u0026gt;what’s\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-parastyle=\u0026quot;header\u0026quot;\u0026gt;\u0026amp;nbsp;t\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-parastyle=\u0026quot;header\u0026quot;\u0026gt;he\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-parastyle=\u0026quot;header\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-parastyle=\u0026quot;header\u0026quot;\u0026gt;r\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-parastyle=\u0026quot;header\u0026quot;\u0026gt;ole\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-parastyle=\u0026quot;header\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-parastyle=\u0026quot;header\u0026quot;\u0026gt;all about?\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335551550\u0026amp;quot;:6,\u0026amp;quot;335551620\u0026amp;quot;:6,\u0026amp;quot;335559739\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240,\u0026amp;quot;469777462\u0026amp;quot;:[4680,9360],\u0026amp;quot;469777927\u0026amp;quot;:[0,0],\u0026amp;quot;469777928\u0026amp;quot;:[3,4]}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335551550\u0026amp;quot;:6,\u0026amp;quot;335551620\u0026amp;quot;:6,\u0026amp;quot;335559739\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240,\u0026amp;quot;469777462\u0026amp;quot;:[4680,9360],\u0026amp;quot;469777927\u0026amp;quot;:[0,0],\u0026amp;quot;469777928\u0026amp;quot;:[3,4]}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;The\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;Lead Partner Success Implementation Engineer\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;\u0026amp;nbsp;is an individual contributor\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;lead-level,\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;technical expert who plays a\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;strategic\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;\u0026amp;nbsp;role in driving partner success across implementation, readiness, and ongoing product adoption. This role\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;owns\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;\u0026amp;nbsp;advanced technical\u0026amp;nbsp;expertise, leads\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;cross-partner\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;\u0026amp;nbsp;escalated troubleshooting,\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;sets technical standards\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;\u0026amp;nbsp;through enhancement advocacy, and ensures partners are fully enabled to deploy, configure, and\u0026amp;nbsp;optimize\u0026amp;nbsp;the platform at scale.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335551550\u0026amp;quot;:6,\u0026amp;quot;335551620\u0026amp;quot;:6,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;As an experienced member of the team, this role\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;drives partner enablement programs\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;, mentors\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;Implementation Engineers\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;, provides\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;technical direction\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;\u0026amp;nbsp;to Partner Success Managers and TAMs, and contributes to\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;operating rhythms,\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;best-practice governance,\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;\u0026amp;nbsp;and technical leadership across the partner ecosystem.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335551550\u0026amp;quot;:6,\u0026amp;quot;335551620\u0026amp;quot;:6,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335551550\u0026amp;quot;:6,\u0026amp;quot;335551620\u0026amp;quot;:6,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;How will you make an impact\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335551550\u0026amp;quot;:6,\u0026amp;quot;335551620\u0026amp;quot;:6,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Technical Advocacy \u0026amp;amp; Product Support\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:true,\u0026amp;quot;134233118\u0026amp;quot;:true,\u0026amp;quot;201341983\u0026amp;quot;:2,\u0026amp;quot;335559740\u0026amp;quot;:300}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;28\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:360,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;1\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Deliver\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;expert-level\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;\u0026amp;nbsp;technical guidance, troubleshooting, and platform knowledge to partner customers following readiness.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233279\u0026amp;quot;:false,\u0026amp;quot;201341983\u0026amp;quot;:2,\u0026amp;quot;335559740\u0026amp;quot;:300}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;28\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:360,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;2\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Champion product enhancements,\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;prioritizing\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;\u0026amp;nbsp;complex partner needs and collaborating with internal engineering and product teams.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233279\u0026amp;quot;:false,\u0026amp;quot;201341983\u0026amp;quot;:2,\u0026amp;quot;335559740\u0026amp;quot;:300}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;28\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:360,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; 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data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;28\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:360,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;4\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Oversee\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;a portfolio of\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;\u0026amp;nbsp;complex technical implementation projects for partner customers, including advanced configuration, integrations, deployment architecture, and onboarding strategies.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233279\u0026amp;quot;:false,\u0026amp;quot;201341983\u0026amp;quot;:2,\u0026amp;quot;335559740\u0026amp;quot;:300}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;28\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:360,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;5\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Ensure partners understand scalable deployment models,\u0026amp;nbsp;technical best\u0026amp;nbsp;practices, and long-term operational success strategies,\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;and enforce implementation standards\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233279\u0026amp;quot;:false,\u0026amp;quot;201341983\u0026amp;quot;:2,\u0026amp;quot;335559740\u0026amp;quot;:300}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;28\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:360,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;6\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Guide handoff from implementation to steady-state support by\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;defining readiness criteria\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;\u0026amp;nbsp;and ensuring smooth transition for partners and internal teams.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233279\u0026amp;quot;:false,\u0026amp;quot;201341983\u0026amp;quot;:2,\u0026amp;quot;335559740\u0026amp;quot;:300}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Cross-Functional Collaboration\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:true,\u0026amp;quot;134233118\u0026amp;quot;:true,\u0026amp;quot;201341983\u0026amp;quot;:2,\u0026amp;quot;335559740\u0026amp;quot;:300}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;28\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:360,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;7\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Serve as a liaison to TAM and Partner Success organizations, ensuring deep technical alignment across partner and customer support motions.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233279\u0026amp;quot;:false,\u0026amp;quot;201341983\u0026amp;quot;:2,\u0026amp;quot;335559740\u0026amp;quot;:300}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;28\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:360,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;8\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Collaborate with Partner Success Managers to assess partner maturity,\u0026amp;nbsp;identify\u0026amp;nbsp;technical gaps, and\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;build scalable adoption plans\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233279\u0026amp;quot;:false,\u0026amp;quot;201341983\u0026amp;quot;:2,\u0026amp;quot;335559740\u0026amp;quot;:300}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;28\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:360,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;9\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Communicate product updates, platform changes, and technical insights across partner-facing teams,\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;influencing roadmap alignment\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;\u0026amp;nbsp;and broader operational excellence.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233279\u0026amp;quot;:false,\u0026amp;quot;201341983\u0026amp;quot;:2,\u0026amp;quot;335559740\u0026amp;quot;:300}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Knowledge Sharing \u0026amp;amp; Best Practices\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:true,\u0026amp;quot;134233118\u0026amp;quot;:true,\u0026amp;quot;201341983\u0026amp;quot;:2,\u0026amp;quot;335559740\u0026amp;quot;:300}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;28\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:360,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;10\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Create and share\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;standardized\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;\u0026amp;nbsp;best practices, technical playbooks, and lessons learned across partner accounts.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233279\u0026amp;quot;:false,\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;28\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:360,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;11\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Lead internal knowledge-sharing sessions,\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;coach\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;\u0026amp;nbsp;Implementation Engineers, and elevate the technical capabilities of the Partner Success organization.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233279\u0026amp;quot;:false,\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;28\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:360,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;12\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Contribute to\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;enablement strategy\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;, documentation, and training material to enhance partner readiness and technical\u0026amp;nbsp;proficiency.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233279\u0026amp;quot;:false,\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;28\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:360,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;13\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Lead executive business reviews and represent partner\u0026amp;nbsp;technical\u0026amp;nbsp;needs in strategic planning forums.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:256}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559685\u0026amp;quot;:360,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;Have\u0026amp;nbsp;you got\u0026amp;nbsp;what it takes?\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;13\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:360,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;1\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;7+\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;\u0026amp;nbsp;years of experience in implementation engineering, solutions engineering, technical support, or a related technical customer facing role.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:2,\u0026amp;quot;335559740\u0026amp;quot;:300}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;13\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:360,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;2\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Strong\u0026amp;nbsp;expertise\u0026amp;nbsp;in diagnosing and resolving complex technical issues across integrations, APIs, configuration, and deployment environments,\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;including driving systemic fixes\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233279\u0026amp;quot;:false,\u0026amp;quot;201341983\u0026amp;quot;:2,\u0026amp;quot;335559739\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:300}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;13\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:360,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;3\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Exceptional communication skills with the ability to translate highly technical concepts for diverse audiences,\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;including executive stakeholders\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233279\u0026amp;quot;:false,\u0026amp;quot;201341983\u0026amp;quot;:2,\u0026amp;quot;335559739\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:300}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;13\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:360,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;4\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Proven ability to lead technical projects, influence stakeholders, and collaborate effectively across cross-functional teams,\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;often without direct authority\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233279\u0026amp;quot;:false,\u0026amp;quot;201341983\u0026amp;quot;:2,\u0026amp;quot;335559739\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:300}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;13\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:360,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;5\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Ability to travel up to 20% regional travel; some international travel may be necessary to meet with partners, attend business reviews, and support regional initiatives.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:2,\u0026amp;quot;335559739\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:300}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:2,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559739\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:300}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;You will\u0026amp;nbsp;have an advantage\u0026amp;nbsp;if you also\u0026amp;nbsp;have:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;14\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;1\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Experience partnering with channel or reseller organizations\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:true,\u0026amp;quot;134233118\u0026amp;quot;:true,\u0026amp;quot;201341983\u0026amp;quot;:2,\u0026amp;quot;335559740\u0026amp;quot;:300}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;14\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;2\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Experience in a global technology or SaaS organization. Professional services, or Solution Delivery\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:true,\u0026amp;quot;134233118\u0026amp;quot;:true,\u0026amp;quot;201341983\u0026amp;quot;:2,\u0026amp;quot;335559740\u0026amp;quot;:300}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;14\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;3\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Deep knowledge of global partner ecosystems or channel/alliances strategy.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:true,\u0026amp;quot;134233118\u0026amp;quot;:true,\u0026amp;quot;201341983\u0026amp;quot;:2,\u0026amp;quot;335559740\u0026amp;quot;:300}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;14\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;4\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Familiarity with cloud\u0026amp;nbsp;architectures, API ecosystems, or enterprise deployment patterns.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:2,\u0026amp;quot;335559739\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:300}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:true,\u0026amp;quot;134233118\u0026amp;quot;:true,\u0026amp;quot;201341983\u0026amp;quot;:2,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559740\u0026amp;quot;:300}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:false,\u0026amp;quot;134233118\u0026amp;quot;:false,\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559738\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:false,\u0026amp;quot;134233118\u0026amp;quot;:false,\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559738\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p data-ccp-border-bottom=\u0026quot;0px none \u0026quot; data-ccp-padding-bottom=\u0026quot;0px\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;What’s\u0026amp;nbsp;in it for you?\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335551550\u0026amp;quot;:6,\u0026amp;quot;335551620\u0026amp;quot;:6,\u0026amp;quot;335559740\u0026amp;quot;:240,\u0026amp;quot;335572083\u0026amp;quot;:0,\u0026amp;quot;335572084\u0026amp;quot;:0,\u0026amp;quot;335572085\u0026amp;quot;:4278190080,\u0026amp;quot;469789810\u0026amp;quot;:\u0026amp;quot;nil\u0026amp;quot;}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p data-ccp-border-top=\u0026quot;0px none \u0026quot; data-ccp-padding-top=\u0026quot;0px\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Learn more about the\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;Benefits at NICE\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;(Link which we will land up on benefits section\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335551550\u0026amp;quot;:6,\u0026amp;quot;335551620\u0026amp;quot;:6,\u0026amp;quot;335559740\u0026amp;quot;:240,\u0026amp;quot;335572083\u0026amp;quot;:0,\u0026amp;quot;335572084\u0026amp;quot;:0,\u0026amp;quot;335572085\u0026amp;quot;:4278190080,\u0026amp;quot;469789810\u0026amp;quot;:\u0026amp;quot;nil\u0026amp;quot;}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Join\u0026amp;nbsp;an ever-growing, market disrupting,\u0026amp;nbsp;global\u0026amp;nbsp;company\u0026amp;nbsp;where the teams\u0026amp;nbsp;–\u0026amp;nbsp;comprised\u0026amp;nbsp;of the best of the best\u0026amp;nbsp;–\u0026amp;nbsp;work in a\u0026amp;nbsp;fast-paced,\u0026amp;nbsp;collaborative,\u0026amp;nbsp;and creative environment!\u0026amp;nbsp;As the market leader, every day at NICE is a\u0026amp;nbsp;chance\u0026amp;nbsp;to\u0026amp;nbsp;learn and grow,\u0026amp;nbsp;and\u0026amp;nbsp;there are\u0026amp;nbsp;endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next\u0026amp;nbsp;NICEr!\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p data-ccp-border-bottom=\u0026quot;0px none \u0026quot; data-ccp-padding-bottom=\u0026quot;0px\u0026quot;\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240,\u0026amp;quot;335572083\u0026amp;quot;:0,\u0026amp;quot;335572084\u0026amp;quot;:0,\u0026amp;quot;335572085\u0026amp;quot;:4278190080,\u0026amp;quot;469789810\u0026amp;quot;:\u0026amp;quot;nil\u0026amp;quot;}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p data-ccp-border-top=\u0026quot;0px none \u0026quot; data-ccp-padding-top=\u0026quot;0px\u0026quot; data-ccp-border-bottom=\u0026quot;0px none \u0026quot; data-ccp-padding-bottom=\u0026quot;0px\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Enjoy NICE-FLEX!\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240,\u0026amp;quot;335572083\u0026amp;quot;:0,\u0026amp;quot;335572084\u0026amp;quot;:0,\u0026amp;quot;335572085\u0026amp;quot;:4278190080,\u0026amp;quot;469789810\u0026amp;quot;:\u0026amp;quot;nil\u0026amp;quot;}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p data-ccp-border-top=\u0026quot;0px none \u0026quot; data-ccp-padding-top=\u0026quot;0px\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation,\u0026amp;nbsp;new ideas, and a vibrant, interactive atmosphere.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335551550\u0026amp;quot;:6,\u0026amp;quot;335551620\u0026amp;quot;:6,\u0026amp;quot;335559740\u0026amp;quot;:240,\u0026amp;quot;335572083\u0026amp;quot;:0,\u0026amp;quot;335572084\u0026amp;quot;:0,\u0026amp;quot;335572085\u0026amp;quot;:4278190080,\u0026amp;quot;469789810\u0026amp;quot;:\u0026amp;quot;nil\u0026amp;quot;}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:false,\u0026amp;quot;134233118\u0026amp;quot;:false,\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559738\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:false,\u0026amp;quot;134233118\u0026amp;quot;:false,\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559738\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;\u0026lt;span data-ccp-parastyle=\u0026quot;Normal (Web)\u0026quot;\u0026gt;About\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-parastyle=\u0026quot;Normal (Web)\u0026quot;\u0026gt;NICE\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-parastyle=\u0026quot;Normal (Web)\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:false,\u0026amp;quot;134233118\u0026amp;quot;:false,\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559738\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:false,\u0026amp;quot;134233118\u0026amp;quot;:false,\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559738\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;Emphasis\u0026quot;\u0026gt;NICE\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;Emphasis\u0026quot;\u0026gt; \u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;Emphasis\u0026quot;\u0026gt;Ltd.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;Emphasis\u0026quot;\u0026gt; \u0026lt;/span\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;Emphasis\u0026quot;\u0026gt;(NASDAQ: NICE)\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;Emphasis\u0026quot;\u0026gt; \u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;Emphasis\u0026quot;\u0026gt;software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences,\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;Emphasis\u0026quot;\u0026gt; \u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;Emphasis\u0026quot;\u0026gt;fight financial crime\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;Emphasis\u0026quot;\u0026gt; \u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;Emphasis\u0026quot;\u0026gt;and ensure public safety.\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;Emphasis\u0026quot;\u0026gt; \u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;Emphasis\u0026quot;\u0026gt;Every day, NICE software manages\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;Emphasis\u0026quot;\u0026gt; \u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;Emphasis\u0026quot;\u0026gt;more than\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;Emphasis\u0026quot;\u0026gt; \u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;Emphasis\u0026quot;\u0026gt;120 million customer interactions and monitors\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;Emphasis\u0026quot;\u0026gt; \u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;Emphasis\u0026quot;\u0026gt;3+\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;Emphasis\u0026quot;\u0026gt; \u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;Emphasis\u0026quot;\u0026gt;billion financial transactions.\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:false,\u0026amp;quot;134233118\u0026amp;quot;:false,\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335551550\u0026amp;quot;:6,\u0026amp;quot;335551620\u0026amp;quot;:6,\u0026amp;quot;335559738\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:false,\u0026amp;quot;134233118\u0026amp;quot;:false,\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335551550\u0026amp;quot;:6,\u0026amp;quot;335551620\u0026amp;quot;:6,\u0026amp;quot;335559738\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;Emphasis\u0026quot;\u0026gt;Known as an\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;Emphasis\u0026quot;\u0026gt;innovation\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;Emphasis\u0026quot;\u0026gt;\u0026amp;nbsp;powerhouse that excels in AI, cloud and digital, NICE is consistently recognized as the market leader in its domains, with over 8,\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;Emphasis\u0026quot;\u0026gt;5\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;Emphasis\u0026quot;\u0026gt;00 employees across 30+ countries.\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:false,\u0026amp;quot;134233118\u0026amp;quot;:false,\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335551550\u0026amp;quot;:6,\u0026amp;quot;335551620\u0026amp;quot;:6,\u0026amp;quot;335559738\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:false,\u0026amp;quot;134233118\u0026amp;quot;:false,\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335551550\u0026amp;quot;:6,\u0026amp;quot;335551620\u0026amp;quot;:6,\u0026amp;quot;335559738\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;Emphasis\u0026quot;\u0026gt;NICE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;Emphasis\u0026quot;\u0026gt;orientation\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;Emphasis\u0026quot;\u0026gt;\u0026amp;nbsp;or any other category protected by law.\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;\u0026lt;span data-ccp-parastyle=\u0026quot;Normal (Web)\u0026quot;\u0026gt; \u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:false,\u0026amp;quot;134233118\u0026amp;quot;:false,\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335551550\u0026amp;quot;:6,\u0026amp;quot;335551620\u0026amp;quot;:6,\u0026amp;quot;335559738\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Requisition ID:\u0026amp;nbsp;\u0026lt;br\u0026gt;Reporting into: \u0026lt;/strong\u0026gt;Director, Partner Success\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;Role Type: \u0026lt;/strong\u0026gt;Individual Contributor\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;#LI-Hybrid\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;strong\u0026gt;About NiCE \u0026lt;/strong\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4070116101,"name":"GCO - Partners Mgmt","child_ids":[],"parent_id":4016399101}],"offices":[{"id":4032224101,"name":"Germany - Düsseldorf","location":"Germany - Düsseldorf","child_ids":[],"parent_id":4005104101}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://boards.eu.greenhouse.io/nice/jobs/4851456101?gh_jid=4851456101","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4461976101,"location":{"name":"United Kingdom - London"},"metadata":[{"id":4778158101,"name":"Job Type","value":"Regular","value_type":"single_select"},{"id":4787631101,"name":"Hiring Manager","value":{"name":"Victoria Allred-Bennett","email":"victoria.allred-bennett@nice.com","user_id":4115992101,"employee_id":"105014"},"value_type":"user"},{"id":4614529101,"name":"Category","value":"PROFESSIONAL SERVICES","value_type":"short_text"},{"id":4614545101,"name":"Job String","value":"Professional Services.Professional Services.Professional Services Engineer","value_type":"short_text"},{"id":4787135101,"name":"(HRBP) Critical Role","value":"Not Applicable","value_type":"single_select"},{"id":4952164101,"name":"(HRBP) Acquisition Job","value":"Cognigy","value_type":"single_select"},{"id":7821998101,"name":"TA Director Only – Campaign","value":null,"value_type":"yes_no"}],"id":4851456101,"updated_at":"2026-08-28T02:17:11-04:00","requisition_id":"10746","title":"Lead Partner Success Implementation Engineer","company_name":"NICE","first_published":"2026-04-27T11:29:35-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;\u0026lt;span data-ccp-parastyle=\u0026quot;header\u0026quot;\u0026gt;So,\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-parastyle=\u0026quot;header\u0026quot;\u0026gt;what’s\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-parastyle=\u0026quot;header\u0026quot;\u0026gt;\u0026amp;nbsp;t\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-parastyle=\u0026quot;header\u0026quot;\u0026gt;he\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-parastyle=\u0026quot;header\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-parastyle=\u0026quot;header\u0026quot;\u0026gt;r\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-parastyle=\u0026quot;header\u0026quot;\u0026gt;ole\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-parastyle=\u0026quot;header\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-parastyle=\u0026quot;header\u0026quot;\u0026gt;all about?\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335551550\u0026amp;quot;:6,\u0026amp;quot;335551620\u0026amp;quot;:6,\u0026amp;quot;335559739\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240,\u0026amp;quot;469777462\u0026amp;quot;:[4680,9360],\u0026amp;quot;469777927\u0026amp;quot;:[0,0],\u0026amp;quot;469777928\u0026amp;quot;:[3,4]}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335551550\u0026amp;quot;:6,\u0026amp;quot;335551620\u0026amp;quot;:6,\u0026amp;quot;335559739\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240,\u0026amp;quot;469777462\u0026amp;quot;:[4680,9360],\u0026amp;quot;469777927\u0026amp;quot;:[0,0],\u0026amp;quot;469777928\u0026amp;quot;:[3,4]}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;The\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;Lead Partner Success Implementation Engineer\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;\u0026amp;nbsp;is an individual contributor\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;lead-level,\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;technical expert who plays a\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;strategic\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;\u0026amp;nbsp;role in driving partner success across implementation, readiness, and ongoing product adoption. This role\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;owns\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;\u0026amp;nbsp;advanced technical\u0026amp;nbsp;expertise, leads\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;cross-partner\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;\u0026amp;nbsp;escalated troubleshooting,\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;sets technical standards\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;\u0026amp;nbsp;through enhancement advocacy, and ensures partners are fully enabled to deploy, configure, and\u0026amp;nbsp;optimize\u0026amp;nbsp;the platform at scale.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335551550\u0026amp;quot;:6,\u0026amp;quot;335551620\u0026amp;quot;:6,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;As an experienced member of the team, this role\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;drives partner enablement programs\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;, mentors\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;Implementation Engineers\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;, provides\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;technical direction\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;\u0026amp;nbsp;to Partner Success Managers and TAMs, and contributes to\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;operating rhythms,\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;best-practice governance,\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;\u0026amp;nbsp;and technical leadership across the partner ecosystem.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335551550\u0026amp;quot;:6,\u0026amp;quot;335551620\u0026amp;quot;:6,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335551550\u0026amp;quot;:6,\u0026amp;quot;335551620\u0026amp;quot;:6,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;How will you make an impact\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335551550\u0026amp;quot;:6,\u0026amp;quot;335551620\u0026amp;quot;:6,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Technical Advocacy \u0026amp;amp; Product Support\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:true,\u0026amp;quot;134233118\u0026amp;quot;:true,\u0026amp;quot;201341983\u0026amp;quot;:2,\u0026amp;quot;335559740\u0026amp;quot;:300}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;28\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:360,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;1\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Deliver\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;expert-level\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;\u0026amp;nbsp;technical guidance, troubleshooting, and platform knowledge to partner customers following readiness.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233279\u0026amp;quot;:false,\u0026amp;quot;201341983\u0026amp;quot;:2,\u0026amp;quot;335559740\u0026amp;quot;:300}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;28\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:360,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;2\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Champion product enhancements,\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;prioritizing\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;\u0026amp;nbsp;complex partner needs and collaborating with internal engineering and product teams.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233279\u0026amp;quot;:false,\u0026amp;quot;201341983\u0026amp;quot;:2,\u0026amp;quot;335559740\u0026amp;quot;:300}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;28\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:360,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;3\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Lead\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;critical\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;\u0026amp;nbsp;and escalated support engagements to ensure\u0026amp;nbsp;timely\u0026amp;nbsp;resolution,\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;drive root-cause analysis\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;, and deliver\u0026amp;nbsp;optimal\u0026amp;nbsp;platform performance.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233279\u0026amp;quot;:false,\u0026amp;quot;201341983\u0026amp;quot;:2,\u0026amp;quot;335559740\u0026amp;quot;:300}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Implementation\u0026amp;nbsp;Leadership\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:true,\u0026amp;quot;134233118\u0026amp;quot;:true,\u0026amp;quot;201341983\u0026amp;quot;:2,\u0026amp;quot;335559740\u0026amp;quot;:300}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;28\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:360,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;4\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Oversee\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;a portfolio of\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;\u0026amp;nbsp;complex technical implementation projects for partner customers, including advanced configuration, integrations, deployment architecture, and onboarding strategies.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233279\u0026amp;quot;:false,\u0026amp;quot;201341983\u0026amp;quot;:2,\u0026amp;quot;335559740\u0026amp;quot;:300}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;28\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:360,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;5\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Ensure partners understand scalable deployment models,\u0026amp;nbsp;technical best\u0026amp;nbsp;practices, and long-term operational success strategies,\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;and enforce implementation standards\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233279\u0026amp;quot;:false,\u0026amp;quot;201341983\u0026amp;quot;:2,\u0026amp;quot;335559740\u0026amp;quot;:300}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;28\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:360,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;6\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Guide handoff from implementation to steady-state support by\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;defining readiness criteria\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;\u0026amp;nbsp;and ensuring smooth transition for partners and internal teams.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233279\u0026amp;quot;:false,\u0026amp;quot;201341983\u0026amp;quot;:2,\u0026amp;quot;335559740\u0026amp;quot;:300}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Cross-Functional Collaboration\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:true,\u0026amp;quot;134233118\u0026amp;quot;:true,\u0026amp;quot;201341983\u0026amp;quot;:2,\u0026amp;quot;335559740\u0026amp;quot;:300}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;28\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:360,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;7\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Serve as a liaison to TAM and Partner Success organizations, ensuring deep technical alignment across partner and customer support motions.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233279\u0026amp;quot;:false,\u0026amp;quot;201341983\u0026amp;quot;:2,\u0026amp;quot;335559740\u0026amp;quot;:300}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;28\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:360,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;8\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Collaborate with Partner Success Managers to assess partner maturity,\u0026amp;nbsp;identify\u0026amp;nbsp;technical gaps, and\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;build scalable adoption plans\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233279\u0026amp;quot;:false,\u0026amp;quot;201341983\u0026amp;quot;:2,\u0026amp;quot;335559740\u0026amp;quot;:300}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;28\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:360,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;9\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Communicate product updates, platform changes, and technical insights across partner-facing teams,\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;influencing roadmap alignment\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;\u0026amp;nbsp;and broader operational excellence.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233279\u0026amp;quot;:false,\u0026amp;quot;201341983\u0026amp;quot;:2,\u0026amp;quot;335559740\u0026amp;quot;:300}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Knowledge Sharing \u0026amp;amp; Best Practices\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:true,\u0026amp;quot;134233118\u0026amp;quot;:true,\u0026amp;quot;201341983\u0026amp;quot;:2,\u0026amp;quot;335559740\u0026amp;quot;:300}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;28\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:360,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;10\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Create and share\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;standardized\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;\u0026amp;nbsp;best practices, technical playbooks, and lessons learned across partner accounts.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233279\u0026amp;quot;:false,\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;28\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:360,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;11\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Lead internal knowledge-sharing sessions,\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;coach\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;\u0026amp;nbsp;Implementation Engineers, and elevate the technical capabilities of the Partner Success organization.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233279\u0026amp;quot;:false,\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;28\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:360,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;12\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Contribute to\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;enablement strategy\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;, documentation, and training material to enhance partner readiness and technical\u0026amp;nbsp;proficiency.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233279\u0026amp;quot;:false,\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;28\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:360,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;13\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Lead executive business reviews and represent partner\u0026amp;nbsp;technical\u0026amp;nbsp;needs in strategic planning forums.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:256}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559685\u0026amp;quot;:360,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;Have\u0026amp;nbsp;you got\u0026amp;nbsp;what it takes?\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;13\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:360,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;1\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;7+\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;\u0026amp;nbsp;years of experience in implementation engineering, solutions engineering, technical support, or a related technical customer facing role.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:2,\u0026amp;quot;335559740\u0026amp;quot;:300}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;13\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:360,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;2\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Strong\u0026amp;nbsp;expertise\u0026amp;nbsp;in diagnosing and resolving complex technical issues across integrations, APIs, configuration, and deployment environments,\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;including driving systemic fixes\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233279\u0026amp;quot;:false,\u0026amp;quot;201341983\u0026amp;quot;:2,\u0026amp;quot;335559739\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:300}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;13\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:360,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;3\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Exceptional communication skills with the ability to translate highly technical concepts for diverse audiences,\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;including executive stakeholders\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233279\u0026amp;quot;:false,\u0026amp;quot;201341983\u0026amp;quot;:2,\u0026amp;quot;335559739\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:300}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;13\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:360,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;4\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Proven ability to lead technical projects, influence stakeholders, and collaborate effectively across cross-functional teams,\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;often without direct authority\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233279\u0026amp;quot;:false,\u0026amp;quot;201341983\u0026amp;quot;:2,\u0026amp;quot;335559739\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:300}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;13\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:360,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;5\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Ability to travel up to 20% regional travel; some international travel may be necessary to meet with partners, attend business reviews, and support regional initiatives.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:2,\u0026amp;quot;335559739\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:300}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:2,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559739\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:300}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;You will\u0026amp;nbsp;have an advantage\u0026amp;nbsp;if you also\u0026amp;nbsp;have:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;14\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;1\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Experience partnering with channel or reseller organizations\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:true,\u0026amp;quot;134233118\u0026amp;quot;:true,\u0026amp;quot;201341983\u0026amp;quot;:2,\u0026amp;quot;335559740\u0026amp;quot;:300}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;14\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;2\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Experience in a global technology or SaaS organization. Professional services, or Solution Delivery\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:true,\u0026amp;quot;134233118\u0026amp;quot;:true,\u0026amp;quot;201341983\u0026amp;quot;:2,\u0026amp;quot;335559740\u0026amp;quot;:300}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;14\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;3\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Deep knowledge of global partner ecosystems or channel/alliances strategy.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:true,\u0026amp;quot;134233118\u0026amp;quot;:true,\u0026amp;quot;201341983\u0026amp;quot;:2,\u0026amp;quot;335559740\u0026amp;quot;:300}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;14\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;4\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Familiarity with cloud\u0026amp;nbsp;architectures, API ecosystems, or enterprise deployment patterns.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:2,\u0026amp;quot;335559739\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:300}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:true,\u0026amp;quot;134233118\u0026amp;quot;:true,\u0026amp;quot;201341983\u0026amp;quot;:2,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559740\u0026amp;quot;:300}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:false,\u0026amp;quot;134233118\u0026amp;quot;:false,\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559738\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:false,\u0026amp;quot;134233118\u0026amp;quot;:false,\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559738\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p data-ccp-border-bottom=\u0026quot;0px none \u0026quot; data-ccp-padding-bottom=\u0026quot;0px\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;What’s\u0026amp;nbsp;in it for you?\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335551550\u0026amp;quot;:6,\u0026amp;quot;335551620\u0026amp;quot;:6,\u0026amp;quot;335559740\u0026amp;quot;:240,\u0026amp;quot;335572083\u0026amp;quot;:0,\u0026amp;quot;335572084\u0026amp;quot;:0,\u0026amp;quot;335572085\u0026amp;quot;:4278190080,\u0026amp;quot;469789810\u0026amp;quot;:\u0026amp;quot;nil\u0026amp;quot;}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p data-ccp-border-top=\u0026quot;0px none \u0026quot; data-ccp-padding-top=\u0026quot;0px\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Learn more about the\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;Benefits at NICE\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;(Link which we will land up on benefits section\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335551550\u0026amp;quot;:6,\u0026amp;quot;335551620\u0026amp;quot;:6,\u0026amp;quot;335559740\u0026amp;quot;:240,\u0026amp;quot;335572083\u0026amp;quot;:0,\u0026amp;quot;335572084\u0026amp;quot;:0,\u0026amp;quot;335572085\u0026amp;quot;:4278190080,\u0026amp;quot;469789810\u0026amp;quot;:\u0026amp;quot;nil\u0026amp;quot;}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Join\u0026amp;nbsp;an ever-growing, market disrupting,\u0026amp;nbsp;global\u0026amp;nbsp;company\u0026amp;nbsp;where the teams\u0026amp;nbsp;–\u0026amp;nbsp;comprised\u0026amp;nbsp;of the best of the best\u0026amp;nbsp;–\u0026amp;nbsp;work in a\u0026amp;nbsp;fast-paced,\u0026amp;nbsp;collaborative,\u0026amp;nbsp;and creative environment!\u0026amp;nbsp;As the market leader, every day at NICE is a\u0026amp;nbsp;chance\u0026amp;nbsp;to\u0026amp;nbsp;learn and grow,\u0026amp;nbsp;and\u0026amp;nbsp;there are\u0026amp;nbsp;endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next\u0026amp;nbsp;NICEr!\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p data-ccp-border-bottom=\u0026quot;0px none \u0026quot; data-ccp-padding-bottom=\u0026quot;0px\u0026quot;\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240,\u0026amp;quot;335572083\u0026amp;quot;:0,\u0026amp;quot;335572084\u0026amp;quot;:0,\u0026amp;quot;335572085\u0026amp;quot;:4278190080,\u0026amp;quot;469789810\u0026amp;quot;:\u0026amp;quot;nil\u0026amp;quot;}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p data-ccp-border-top=\u0026quot;0px none \u0026quot; data-ccp-padding-top=\u0026quot;0px\u0026quot; data-ccp-border-bottom=\u0026quot;0px none \u0026quot; data-ccp-padding-bottom=\u0026quot;0px\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Enjoy NICE-FLEX!\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240,\u0026amp;quot;335572083\u0026amp;quot;:0,\u0026amp;quot;335572084\u0026amp;quot;:0,\u0026amp;quot;335572085\u0026amp;quot;:4278190080,\u0026amp;quot;469789810\u0026amp;quot;:\u0026amp;quot;nil\u0026amp;quot;}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p data-ccp-border-top=\u0026quot;0px none \u0026quot; data-ccp-padding-top=\u0026quot;0px\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation,\u0026amp;nbsp;new ideas, and a vibrant, interactive atmosphere.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335551550\u0026amp;quot;:6,\u0026amp;quot;335551620\u0026amp;quot;:6,\u0026amp;quot;335559740\u0026amp;quot;:240,\u0026amp;quot;335572083\u0026amp;quot;:0,\u0026amp;quot;335572084\u0026amp;quot;:0,\u0026amp;quot;335572085\u0026amp;quot;:4278190080,\u0026amp;quot;469789810\u0026amp;quot;:\u0026amp;quot;nil\u0026amp;quot;}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:false,\u0026amp;quot;134233118\u0026amp;quot;:false,\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559738\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:false,\u0026amp;quot;134233118\u0026amp;quot;:false,\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559738\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;\u0026lt;span data-ccp-parastyle=\u0026quot;Normal (Web)\u0026quot;\u0026gt;About\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-parastyle=\u0026quot;Normal (Web)\u0026quot;\u0026gt;NICE\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-parastyle=\u0026quot;Normal (Web)\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:false,\u0026amp;quot;134233118\u0026amp;quot;:false,\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559738\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:false,\u0026amp;quot;134233118\u0026amp;quot;:false,\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559738\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;Emphasis\u0026quot;\u0026gt;NICE\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;Emphasis\u0026quot;\u0026gt; \u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;Emphasis\u0026quot;\u0026gt;Ltd.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;Emphasis\u0026quot;\u0026gt; \u0026lt;/span\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;Emphasis\u0026quot;\u0026gt;(NASDAQ: NICE)\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;Emphasis\u0026quot;\u0026gt; \u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;Emphasis\u0026quot;\u0026gt;software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences,\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;Emphasis\u0026quot;\u0026gt; \u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;Emphasis\u0026quot;\u0026gt;fight financial crime\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;Emphasis\u0026quot;\u0026gt; \u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;Emphasis\u0026quot;\u0026gt;and ensure public safety.\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;Emphasis\u0026quot;\u0026gt; \u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;Emphasis\u0026quot;\u0026gt;Every day, NICE software manages\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;Emphasis\u0026quot;\u0026gt; \u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;Emphasis\u0026quot;\u0026gt;more than\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;Emphasis\u0026quot;\u0026gt; \u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;Emphasis\u0026quot;\u0026gt;120 million customer interactions and monitors\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;Emphasis\u0026quot;\u0026gt; \u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;Emphasis\u0026quot;\u0026gt;3+\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;Emphasis\u0026quot;\u0026gt; \u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;Emphasis\u0026quot;\u0026gt;billion financial transactions.\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:false,\u0026amp;quot;134233118\u0026amp;quot;:false,\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335551550\u0026amp;quot;:6,\u0026amp;quot;335551620\u0026amp;quot;:6,\u0026amp;quot;335559738\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:false,\u0026amp;quot;134233118\u0026amp;quot;:false,\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335551550\u0026amp;quot;:6,\u0026amp;quot;335551620\u0026amp;quot;:6,\u0026amp;quot;335559738\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;Emphasis\u0026quot;\u0026gt;Known as an\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;Emphasis\u0026quot;\u0026gt;innovation\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;Emphasis\u0026quot;\u0026gt;\u0026amp;nbsp;powerhouse that excels in AI, cloud and digital, NICE is consistently recognized as the market leader in its domains, with over 8,\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;Emphasis\u0026quot;\u0026gt;5\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;Emphasis\u0026quot;\u0026gt;00 employees across 30+ countries.\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:false,\u0026amp;quot;134233118\u0026amp;quot;:false,\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335551550\u0026amp;quot;:6,\u0026amp;quot;335551620\u0026amp;quot;:6,\u0026amp;quot;335559738\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:false,\u0026amp;quot;134233118\u0026amp;quot;:false,\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335551550\u0026amp;quot;:6,\u0026amp;quot;335551620\u0026amp;quot;:6,\u0026amp;quot;335559738\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;Emphasis\u0026quot;\u0026gt;NICE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;Emphasis\u0026quot;\u0026gt;orientation\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;Emphasis\u0026quot;\u0026gt;\u0026amp;nbsp;or any other category protected by law.\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;\u0026lt;span data-ccp-parastyle=\u0026quot;Normal (Web)\u0026quot;\u0026gt; \u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:false,\u0026amp;quot;134233118\u0026amp;quot;:false,\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335551550\u0026amp;quot;:6,\u0026amp;quot;335551620\u0026amp;quot;:6,\u0026amp;quot;335559738\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Requisition ID: 10746\u0026lt;br\u0026gt;Reporting into: \u0026lt;/strong\u0026gt;Director, Partner Success\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;Role Type: \u0026lt;/strong\u0026gt;Individual Contributor\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;strong\u0026gt;About NiCE \u0026lt;/strong\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4070116101,"name":"GCO - Partners Mgmt","child_ids":[],"parent_id":4016399101}],"offices":[{"id":4005082101,"name":"United Kingdom - London","location":"United Kingdom - London","child_ids":[],"parent_id":4005102101}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://boards.eu.greenhouse.io/nice/jobs/4858247101?gh_jid=4858247101","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4464666101,"location":{"name":"United Kingdom - Southampton"},"metadata":[{"id":4778158101,"name":"Job Type","value":"Regular","value_type":"single_select"},{"id":4787631101,"name":"Hiring Manager","value":{"name":"Amit Dutta","email":"amit.dutta@nice.com","user_id":4107571101,"employee_id":"158077"},"value_type":"user"},{"id":4614529101,"name":"Category","value":"CLOUD OPERATIONS","value_type":"short_text"},{"id":4614545101,"name":"Job String","value":"Cloud Operations.Cloud SRE.Cloud SRE","value_type":"short_text"},{"id":4787135101,"name":"(HRBP) Critical Role","value":"Not Applicable","value_type":"single_select"},{"id":4952164101,"name":"(HRBP) Acquisition Job","value":"Not Applicable","value_type":"single_select"},{"id":7821998101,"name":"TA Director Only – Campaign","value":null,"value_type":"yes_no"}],"id":4858247101,"updated_at":"2026-09-03T05:54:28-04:00","requisition_id":"10820","title":"Lead Site Reliability Engineer","company_name":"NICE","first_published":"2026-05-06T05:46:54-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;So, what\u0026#39;s the role all about?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Here at \u0026lt;a href=\u0026quot;https://www.nicepublicsafety.com/\u0026quot;\u0026gt;NICE Public Safety\u0026lt;/a\u0026gt;, we provide state of the art solutions for the Public Safety \u0026amp;amp; Justice market, providing software as a service for multi-media evidence management and Emergency Contact Centres to a worldwide customer base.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are currently expanding our Cloud Platform Engineering team to ensure we continue to offer exemplary service to our customers. This is a very hands-on role. You will be involved in ensuring our cloud platforms are observable, measurable, reliable, scalable, and maintainable. It’s likely that the successful candidate will have significant experience in a DevOps, SRE, Cloud Engineer, or Cloud Development role.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;NOTE – The successful candidate must have lived in the UK for 5 years and be eligible to obtain NPPV3 + Security Clearance.\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;How will you make an impact?\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Act as part of a team of SRE’s that act as the ‘gatekeepers’ of production and actively manage the work backlog and develop reliability improvements.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead investigations into root cause outages, performance, and cost issues.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead initiatives to develop the automation of low-value tasks balanced against project delivery demands.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You will provide technical leadership and to wider Cloud Operations and Support teams along with providing oversight to the products and services they support.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with DevOps and engineering teams to establish and enforce SLOs, SLAs, and error budgets\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop and configure monitoring dashboards and alerts in tools like Grafana and Azure Monitor.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Installation and configuration of Observability Platform including tools like Grafana, Prometheus, Azure Monitor, Open telemetry etc.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Developing bicep modules for monitoring infrastructure and deploy it.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Optimize system performance, cost, and security through regular reviews and tuning.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Do you have what it takes?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Must have 6+ years of experience in Site Reliability Engineering\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent technical, analytical and troubleshooting skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience and in-depth knowledge of databases and data handling (MS-SQL, Elasticsearch, YML, JSON, XML)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with Azure cloud\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Significant experience in programming or advanced scripting (Python, PowerShell, C# etc.)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with infrastructure/configuration as code and version control (ARM, BICEP, Git)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong Experience managing monitoring, alerting and dashboarding platforms (Azure Monitor, Prometheus, Grafana, Elasticsearch)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrable experience of supporting live cloud services and platforms\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Expert in developing queries for dashboards and alerting for microservices.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Expertise in developing custom metrics for microservices\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with DevOps and engineering teams to establish and enforce SLOs, SLAs, and error budgets.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Production experience with Kubernetes and containerization (AKS)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exposure to Azure DevOps pipelines is desirable (CI/CD)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong experience in infrastructure as a code, design and implementation strategies.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with AI (tools) to automate and accelerate is a plus.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Efficient, effective, and respectful communication skills both with customers and within internal departments. Including,\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Good listener, able to identify and validate assumptions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Able to use effective questioning to confirm understanding of a customer problem and then provide help to solve it.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Methodical troubleshooting, technical skill and attention to detail used in diagnosing problems and reproducing issues in a local environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Multi-tasking and time-management to prioritise and switch between varied tasks.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Significant experience in platform engineering, observability, and provisioning.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven ability to develop and implement a strategic vision for platform services, observability, and provisioning.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong understanding of cyber security principles, governance, and compliance frameworks.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong understanding and experience of cloud platforms, containerisation, and microservices architecture.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Broad background across information technology with the ability to communicate clearly with non-security technical SMEs at a comfortable level.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong proficiency in technical scoping, architecture design, and integration of security tools and processes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to translate business needs into scalable, user-centric cloud solutions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent communication and collaboration skills, with a focus thought leadership and solution development.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in both operational and transformation roles or a clear working understanding of both perspectives.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Knowledge of compliance with relevant frameworks, including ISO 27001, Cyber Essentials + or FEDRAMP\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Tooling\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Kubernetes (Ideally AKS)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Azure Devops Pipelines\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Elasticsearch and Cloud Observability Stacks\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;IAC (Bicep/Terraform)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Powershell / C#\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Beneficial Certifications\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;AZ 104\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;AZ 305\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;AZ 500\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;AZ 700\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;CKA\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;Requisition ID: 10820\u0026lt;br\u0026gt;Reporting into: Director, Engineering,\u0026amp;nbsp;\u0026lt;br\u0026gt;Role Type: Individual Contributor\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;#LI-Hybrid\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;strong\u0026gt;About NiCE \u0026lt;/strong\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4012316101,"name":"VM, Public Safety","child_ids":[],"parent_id":4012246101}],"offices":[{"id":4005084101,"name":"United Kingdom - Southampton","location":"United Kingdom - Southampton","child_ids":[],"parent_id":4005102101}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://boards.eu.greenhouse.io/nice/jobs/4838365101?gh_jid=4838365101","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4456282101,"location":{"name":"Australia - Sydney"},"metadata":[{"id":4778158101,"name":"Job Type","value":"Regular","value_type":"single_select"},{"id":4787631101,"name":"Hiring Manager","value":{"name":"Krishna Dubey","email":"krishna.dubey@nice.com","user_id":4328988101,"employee_id":"183765"},"value_type":"user"},{"id":4614529101,"name":"Category","value":"PROFESSIONAL SERVICES","value_type":"short_text"},{"id":4614545101,"name":"Job String","value":"R\u0026D.software engineering.software engineer","value_type":"short_text"},{"id":4787135101,"name":"(HRBP) Critical Role","value":"Developer","value_type":"single_select"},{"id":4952164101,"name":"(HRBP) Acquisition Job","value":"Not Applicable","value_type":"single_select"},{"id":7821998101,"name":"TA Director Only – Campaign","value":null,"value_type":"yes_no"}],"id":4838365101,"updated_at":"2026-08-28T02:17:11-04:00","requisition_id":"10592","title":"Lead Software Engineer, AI, CX","company_name":"NICE","first_published":"2026-04-22T03:23:26-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;What\u0026#39;s the Role All About?\u0026lt;/strong\u0026gt; \u0026lt;/span\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;The \u0026lt;span data-teams=\u0026quot;true\u0026quot;\u0026gt;Lead AI Software Engineer, CX\u0026lt;/span\u0026gt; is a customer-facing, billable role responsible for implementing, configuring, and delivering AI-driven and Conversational AI solutions across the NICE CXone ecosystem.\u0026amp;nbsp; As a hands-on technical contributor, you will build integrations, configure conversational AI platforms, and ensure high-quality execution of project deliverables.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;How Will You Make an Impact?\u0026lt;/strong\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Technical Implementation and Configuration:\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Configure, customize, and deploy Conversational AI solutions aligned to defined business and technical requirements.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Build and maintain integrations using APIs, modern web technologies, and authentication standards.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Implement, enhance, and optimize bot behaviors using conversational design and prompt engineering best practices.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Develop proofs of concept (PoCs) and production-ready solution components.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Support testing, validation, and go-live activities to ensure solutions are functioning as expected across customer environments.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Technical Problem Solving \u0026amp;amp; Quality:\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Diagnose and resolve complex technical issues across SaaS applications, integrations, environments, and data flows.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Adapt, extend, or refactor existing integrations and solution components to meet evolving customer needs.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Ensure implementations meet quality, performance, security, and usability standards.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Produce documentation including specifications, test cases, and deployment materials.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Collaboration with Implementation Teams:\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Partner closely with Implementation Engineers, Consultants and Project Managers who lead discovery, requirements definition, and solution design.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Participate in customer workshops to clarify technical details, validate feasibility, and provide subject‑matter input.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Maintain clear and consistent communication across cross‑functional delivery teams.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Have You Got What It Takes?\u0026lt;/strong\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Bachelor’s degree in technical or business field (e.g., Computer Science, Information Systems, Electrical Engineering) or equivalent work experience.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;7+ years of professional experience, with 3+ years in digital channels or AI/Bot software applications preferred.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Technical Skills:\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Strong proficiency in JavaScript; Python familiarity is a plus.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Solid understanding of:\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;REST API integration patterns\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Modern authentication (OAuth2, OIDC, SAML)\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Browser and web security (CORS, X Frame Options)\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;HTML/CSS and front-end fundamentals\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Ability to interpret API documentation, implement PoCs, and troubleshoot integrations.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Strong understanding of conversational UX, AI driven interfaces, and prompt engineering techniques.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Communication and Collaboration:\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Clear, confident written and verbal communication skills.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Comfortable engaging with customers to explain technical concepts and implementation decisions.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Effective collaborator during design discussions, code reviews, technical troubleshooting, and delivery execution.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Authored detailed design documents, functional requirements documents, test use cases, and deployment guides to support implementation and delivery.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;You Will Have an Advantage If You Also Have:\u0026lt;/strong\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Experience designing and deploying enterprise-grade conversational flows and AI orchestration.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Experience with NiCE CXone products or other cloud-based contact center platforms.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Experience working with enterprise conversational AI platforms (e.g., NICE CXone, Kore.ai, Amelia, Dialogflow, or similar).\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Experience with monitoring, logging, and debugging tools for distributed systems.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Knowledge of databases (SQL/NoSQL) and data integration patterns.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Experience working in Agile/Scrum teams and participating in sprint planning and retrospectives.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;What’s in it for you?\u0026lt;/strong\u0026gt; \u0026lt;/span\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr!\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Enjoy NiCE-FLEX! \u0026lt;/strong\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Requisition ID: \u0026lt;/strong\u0026gt;10592\u0026lt;/span\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Reporting To\u0026lt;/strong\u0026gt;:\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;Manager, Professional Services\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;Role Type\u0026lt;/strong\u0026gt;: Individual Contributor\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;strong\u0026gt;About NiCE \u0026lt;/strong\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4012330101,"name":"GCO - Customer Success \u0026 Services","child_ids":[],"parent_id":4012244101}],"offices":[{"id":4005066101,"name":"Australia - Sydney","location":"Australia - Sydney","child_ids":[],"parent_id":4005112101}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://boards.eu.greenhouse.io/nice/jobs/4882242101?gh_jid=4882242101","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4478945101,"location":{"name":"Australia - Sydney"},"metadata":[{"id":4778158101,"name":"Job Type","value":"Regular","value_type":"single_select"},{"id":4787631101,"name":"Hiring Manager","value":{"name":"Awen Wang","email":"awen.wang@nice.com","user_id":4423465101,"employee_id":null},"value_type":"user"},{"id":4614529101,"name":"Category","value":"R\u0026D","value_type":"short_text"},{"id":4614545101,"name":"Job String","value":"R\u0026D.Software Engineering.Software Engineer","value_type":"short_text"},{"id":4787135101,"name":"(HRBP) Critical Role","value":"Not Applicable","value_type":"single_select"},{"id":4952164101,"name":"(HRBP) Acquisition Job","value":"Not Applicable","value_type":"single_select"},{"id":7821998101,"name":"TA Director Only – Campaign","value":false,"value_type":"yes_no"}],"id":4882242101,"updated_at":"2026-08-31T20:44:34-04:00","requisition_id":"11116","title":"Lead Software Engineer, Playvox, CX","company_name":"NICE","first_published":"2026-06-04T08:24:52-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;So, what’s the role all about?\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;We are looking for a Lead Software Engineer to take technical ownership of a key product domain and lead a small, autonomous squad to deliver meaningful outcomes.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;You’ll operate in a high-growth, autonomous environment where speed, ownership, and technical excellence go hand-in-hand. This is a hands-on individual contributor role for a seasoned engineer who leads through expertise, collaboration, and initiative rather than formal management.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;You’ll be trusted to make key architectural decisions, guide delivery, and build systems that are scalable, reliable, and secure — all while fostering a strong engineering culture focused on accountability and results.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;How will you make an impact?\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Drive end-to-end technical delivery within your squad — from design to deployment and ongoing optimisation.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Take full ownership of your product area, ensuring high performance, reliability, and scalability.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Navigate ambiguity effectively, translating complex problems into actionable technical plans.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Architect and build robust, enterprise-grade SaaS applications leveraging modern, event-driven, and microservices-based architectures.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Collaborate closely with product, design, and operations to deliver solutions that create real customer value.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Champion engineering excellence through clean architecture, testing, CI/CD, observability, and secure coding practices.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Provide technical guidance and mentorship through peer reviews, design discussions, and shared ownership.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Be proactive and self-driven — identifying and leading improvements across systems and processes.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Have you got what it takes?\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;10+ years of hands-on software development experience with demonstrated technical leadership.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Strong full-stack expertise with TypeScript, Node.js, and Python.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Front-end proficiency with Vue.js and Angular.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Deep understanding of microservices and event-driven architecture.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Strong experience across SQL and NoSQL (e.g., MongoDB) databases.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Deep hands-on experience with AWS services and cloud-native development.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Proven experience in application performance tuning and security best practices.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Excellent communication and collaboration skills with a focus on outcomes and accountability.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Comfortable leading through influence and operating independently in fast-moving, evolving environments.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Requisition ID: \u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;11116\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Reporting into: \u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Group Lead, Engineering, Playvox\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:false,\u0026amp;quot;134233118\u0026amp;quot;:false,\u0026amp;quot;335551550\u0026amp;quot;:0,\u0026amp;quot;335551620\u0026amp;quot;:0,\u0026amp;quot;335559738\u0026amp;quot;:240,\u0026amp;quot;335559739\u0026amp;quot;:240}\u0026quot;\u0026gt; \u0026lt;br\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Role Type: \u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Individual Contributor\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:false,\u0026amp;quot;134233118\u0026amp;quot;:false,\u0026amp;quot;335551550\u0026amp;quot;:0,\u0026amp;quot;335551620\u0026amp;quot;:0,\u0026amp;quot;335559738\u0026amp;quot;:240,\u0026amp;quot;335559739\u0026amp;quot;:240}\u0026quot;\u0026gt; \u0026lt;br\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;\u0026lt;span data-ccp-parastyle=\u0026quot;header\u0026quot;\u0026gt;#LI-Hybrid\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:false,\u0026amp;quot;134233118\u0026amp;quot;:false,\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335551550\u0026amp;quot;:0,\u0026amp;quot;335551620\u0026amp;quot;:0,\u0026amp;quot;335559738\u0026amp;quot;:240,\u0026amp;quot;335559739\u0026amp;quot;:240,\u0026amp;quot;335559740\u0026amp;quot;:240,\u0026amp;quot;469777462\u0026amp;quot;:[4680,9360],\u0026amp;quot;469777927\u0026amp;quot;:[0,0],\u0026amp;quot;469777928\u0026amp;quot;:[3,4]}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;strong\u0026gt;About NiCE \u0026lt;/strong\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4012321101,"name":"CX - R\u0026D Engineering","child_ids":[],"parent_id":4012244101}],"offices":[{"id":4005066101,"name":"Australia - Sydney","location":"Australia - Sydney","child_ids":[],"parent_id":4005112101}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://boards.eu.greenhouse.io/nice/jobs/4867384101?gh_jid=4867384101","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4470475101,"location":{"name":"Australia - Sydney"},"metadata":[{"id":4778158101,"name":"Job Type","value":"Regular","value_type":"single_select"},{"id":4787631101,"name":"Hiring Manager","value":{"name":"Paul Barwick - Copeland","email":"paul.barwick-copeland@nice.com","user_id":4113405101,"employee_id":"144309"},"value_type":"user"},{"id":4614529101,"name":"Category","value":"PROFESSIONAL SERVICES","value_type":"short_text"},{"id":4614545101,"name":"Job String","value":"Professional Services.Business Consulting.Business Consulting Mgmt","value_type":"short_text"},{"id":4787135101,"name":"(HRBP) Critical Role","value":"Not Applicable","value_type":"single_select"},{"id":4952164101,"name":"(HRBP) Acquisition Job","value":"Not Applicable","value_type":"single_select"},{"id":7821998101,"name":"TA Director Only – Campaign","value":false,"value_type":"yes_no"}],"id":4867384101,"updated_at":"2026-08-28T02:17:11-04:00","requisition_id":"10928","title":"Manager, Business Consulting, Value Realization Services","company_name":"NICE","first_published":"2026-05-18T22:26:34-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;So, what’s the role all about?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The International Consulting Manager within the NiCE Value Realisation Services (VRS) team is responsible for leading large-scale, complex consulting engagements that deliver enterprise-wide business transformation, measurable customer experience (CX) improvement, and AI-driven value realisation from NiCE solutions.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;This Australia-based role combines strategic leadership with hands-on consulting delivery, ensuring customers achieve adoption at scale, operational excellence, and clear return on investment. The role plays a critical part in positioning NiCE as a strategic transformation partner, enabling end-to-end change across people, process, and technology with a strong focus on CX and AI-led innovation.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;Given the regional context, this role also requires strong understanding and alignment with sovereign cloud, data residency, and regulatory requirements across Australia and APAC markets.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;How will you make an impact?\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Lead and manage VRS consulting teams, ensuring consistent, high-quality delivery aligned to NiCE VRS methodology\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own end-to-end consulting engagements across CX, AI, workforce optimisation, digital and transformation\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Act as senior escalation point and lead resolution of complex delivery challenges\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Translate strategic business objectives into actionable transformation roadmaps and delivery plans\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive value realisation through clear definition and tracking of business outcomes and ROI\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Design and implement change strategies across people, process, and technology\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Establish strong governance, KPIs, and delivery cadence\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensure alignment across the global VRS consulting practice, product, and customer priorities\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive adoption and optimisation of NiCE solutions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide thought leadership and embed industry best practices\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support commercial growth and strengthen customer relationships\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h4\u0026gt;Sovereign Cloud \u0026amp;amp; Regulatory Alignment\u0026lt;/h4\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Ensure all solutions and consulting engagements align with sovereign cloud requirements, including data residency and security controls\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with customers to design compliant architectures within Australian and APAC regulatory frameworks\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide guidance on risk, governance, and compliance in cloud-based CX and AI implementations\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Align transformation strategies with public sector and regulated industry expectations\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h4\u0026gt;Stakeholder Engagement \u0026amp;amp; Advisory\u0026lt;/h4\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Act as trusted advisor to senior stakeholders, including C-suite\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead strategic discussions and influence decision-making\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensure stakeholder alignment and sponsorship\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Operate effectively across matrixed teams\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h4\u0026gt;CX \u0026amp;amp; AI-Led Value Focus\u0026lt;/h4\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Drive CX transformation to improve customer journeys and satisfaction\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Leverage AI, automation, and analytics to deliver performance improvements\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Focus on measurable outcomes including efficiency, CX metrics, and automation adoption\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Align CX, AI, and operational design into a cohesive strategy\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Have you got what it takes?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;7+ years experience in consulting, CX, or contact centre transformation\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven track record delivering large-scale transformation programmes\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong experience in CX transformation and business outcome delivery\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hands-on experience with AI, automation, and digital technologies\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working within sovereign cloud or regulated environments (preferred)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong stakeholder management, including executive-level engagement\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in change management and adoption at scale\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong analytical, problem-solving, and communication skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to operate in global, matrixed environments\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;strong\u0026gt;About NiCE \u0026lt;/strong\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4012330101,"name":"GCO - Customer Success \u0026 Services","child_ids":[],"parent_id":4012244101}],"offices":[{"id":4005066101,"name":"Australia - Sydney","location":"Australia - Sydney","child_ids":[],"parent_id":4005112101}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://boards.eu.greenhouse.io/nice/jobs/4955576101?gh_jid=4955576101","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4513488101,"location":{"name":"USA - Richardson, TX"},"metadata":[{"id":4778158101,"name":"Job Type","value":"Pipeline","value_type":"single_select"},{"id":4787631101,"name":"Hiring Manager","value":{"name":null,"email":null,"user_id":null,"employee_id":null},"value_type":"user"},{"id":4614529101,"name":"Category","value":null,"value_type":"short_text"},{"id":4614545101,"name":"Job String","value":null,"value_type":"short_text"},{"id":4787135101,"name":"(HRBP) Critical Role","value":null,"value_type":"single_select"},{"id":4952164101,"name":"(HRBP) Acquisition Job","value":null,"value_type":"single_select"},{"id":7821998101,"name":"TA Director Only – Campaign","value":null,"value_type":"yes_no"}],"id":4955576101,"updated_at":"2026-08-28T02:17:11-04:00","requisition_id":"11623","title":"Manager, Customer Service","company_name":"NICE","first_published":"2026-08-18T15:46:06-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;Manager, Customer Service: Lead end-to-end deployment of largescale SaaS platforms across enterprise contact centers, ensuring on time delivery and seamless account onboarding. Oversee integrations with CRM and cloud telephony platforms including Zendesk, Salesforce, Amazon Connect, and other contact center technologies. Drive cross functional collaboration with Product, Engineering, and Customer Success teams to optimize system performance, customer onboarding, and solution adoption. Serve as a strategic partner for enterprise customers, ensuring successful deployments, customer satisfaction, and long-term retention. Manage deployment and optimization of Workforce Management (WFM) and Quality Management (QM) software, improving forecasting, scheduling, and agent performance. Design, implement, and maintain customer service workflows across omnichannel ecosystems (voice, chat, email, and social). Deliver performance improvements through operational analytics, process standardization, and automation initiatives. Lead strategy and execution for AI driven service initiatives including chatbot development, conversational AI workflows, and machine-learning-based automation. Collaborate with technical teams to design and deploy intelligent support solutions that improve CSAT, resolution time, and operational efficiency. Identify emerging CX technologies and drive the adoption of modern tools and AI capabilities. Manage and mentor technical engineers across North America, the EU, and APAC regions. Oversee hiring, training, performance coaching, and professional development for service delivery and technical teams. Establish KPIs, quality standards, and service excellence benchmarks across all regions.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Hybrid telecommuting permitted pursuant to company policy.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Minimum requirements: \u0026lt;/strong\u0026gt;Master’s degree or foreign equivalent in Information Systems, Computer Science, or related field, plus 5 years of experience in the job offered or related occupation.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Must have experience with the following:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;working in Service, Customer Success, or Contact Center–related industries;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;leading largescale SaaS deployments in enterprise environments;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;CRM systems (Zendesk, Salesforce, and Amazon Connect);\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;voice/telephony platforms;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;deploying and managing Workforce Management (WFM) and Quality Management (QM) platforms in the contact center space;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;conversational AI and customer service automation, including building and deploying chatbots and AI workflows to facilitate ticket deflection and self-service automation;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;managing global teams;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;project management; and\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;stakeholder management and cross-functional collaboration\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Salary: $214,386.00 to $321,579.00 per year\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Click apply or send resume to \u0026lt;a href=\u0026quot;mailto:marian.alvarado@nice.com\u0026quot;\u0026gt;marian.alvarado@nice.com\u0026lt;/a\u0026gt;. An EOE.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;strong\u0026gt;About NiCE \u0026lt;/strong\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4012241101,"name":"CX Americas, Management","child_ids":[4012275101,4012284101,4012279101,4012272101,4012278101,4020726101,4020728101,4020723101,4020729101,4020724101,4020727101,4020730101,4012276101,4020725101,4012273101,4012274101,4012282101,4020722101,4012281101,4012280101,4016670101,4060234101,4042900101,4060233101,4012283101,4029753101],"parent_id":null}],"offices":[{"id":4005062101,"name":"USA - Richardson, TX","location":"USA - Richardson, TX","child_ids":[],"parent_id":4005091101}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://boards.eu.greenhouse.io/nice/jobs/4885190101?gh_jid=4885190101","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"education":"education_required","internal_job_id":4480491101,"location":{"name":"Philippines - Manila"},"metadata":[{"id":4778158101,"name":"Job Type","value":"Regular","value_type":"single_select"},{"id":4787631101,"name":"Hiring Manager","value":{"name":"Michiel Theloesen","email":"michiel.theloesen@nice.com","user_id":4112562101,"employee_id":"105843"},"value_type":"user"},{"id":4614529101,"name":"Category","value":"PROFESSIONAL SERVICES","value_type":"short_text"},{"id":4614545101,"name":"Job String","value":"Professional Services.Client Relationship.Client Relationship Mgmt","value_type":"short_text"},{"id":4787135101,"name":"(HRBP) Critical Role","value":"Not Applicable","value_type":"single_select"},{"id":4952164101,"name":"(HRBP) Acquisition Job","value":"Not Applicable","value_type":"single_select"},{"id":7821998101,"name":"TA Director Only – Campaign","value":false,"value_type":"yes_no"}],"id":4885190101,"updated_at":"2026-08-28T02:17:11-04:00","requisition_id":"11145","title":"Manager, Customer Success","company_name":"NICE","first_published":"2026-06-08T06:14:34-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;So, what’s the role all about?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-teams=\u0026quot;true\u0026quot;\u0026gt;The Manager, Customer Success is accountable for overseeing a Technical Account Management team that is responsible for delivering world-class customer service to NiCE\u0026#39;s key customers. Specifically, this position is responsible for building, mentoring, developing and leading a team of Technical Account Managers (TAMs). This position supports the TAMs in building long-term relationships with new and existing customers by leveraging appropriate company resources to meet their immediate needs, ensuring the resolution of technical issues, proposing enhancements to products and/or services, and helping them to use NiCE technology/products more effectively. The manager helps the team achieve its goals of industry-leading customer satisfaction, reference ability, and retention. This position also assists executives in defining organizational goals and strategic plans that ensure customer success, help the company grow, and build a positive, winning culture. This position is a customer-facing position chartered with engaging customers in a consultative capacity and providing specialized expertise around NiCE products, the contact center industry, and other contact center ecosystem topics including CRM, telecommunications infrastructure, analytics, social media, and others. The manager will be responsible for both technical and business tasks including managing customer expectations and satisfaction, coaching TAMs who configure NiCE products based on best practices and customer requirements, coordinating inter-departmental activities within\u0026amp;nbsp;NiCE, tracking time and status within\u0026amp;nbsp;NiCE systems, and other tasks related to the success of his or her engagement.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Technical\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Provide direction to TAMs who are providing technical configuration, programming, database design, and management/coordination of changes to existing applications\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide process, data and object modeling in a variety of application and database environments\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide technical architecture leadership, analysis, design, development, and enhancement\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain expertise and currency in industry-leading contact center technologies\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Project\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Determine the need for and provide proposals for projects to improve business operations and effectiveness\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop costing proposals for projects, perform risk analysis, and manage change control\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide business analysis, business area assessment, user needs analysis and business systems design for major projects\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Conduct comprehensive cost/benefit analysis and prepare business cases for projects\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Business\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Present a professional image in conduct, attitude and attire\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Assist with the development of client information management standards and evaluation of technology trends\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contribute to business area assessment, user needs analysis and business systems design\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Assist with comprehensive cost/benefit analysis and preparation of business cases for new projects\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Supervisory \u0026amp;nbsp;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Supervise and mentor a team of direct reports consisting of Associate, Staff, and Senior-level Technical Account Managers\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide leadership to individuals on team(s) through coaching, feedback, development goals, and performance management\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Prioritize, assign and manage department activities and projects in accordance with the department\u0026#39;s goals and objectives\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Adjust hours of work, priorities and staff assignments to ensure efficient operation, based on workload\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Responsible for recruiting, hiring, coaching and discipline of employees within the department\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Perform annual merit reviews, quarterly reviews, and monthly or bi-weekly 1:1s.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Other\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;This is an \u0026quot;on-call\u0026quot; position. You may receive calls 24X7 and are expected to be available unless otherwise engaged with another client or on a scheduled vacation\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support the Technical Account Managers\u0026#39; efforts with clients, helping them succeed\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage the assignment of new accounts to Technical Account Managers\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain and disseminate a working knowledge of competitive product lines to the team in order to leverage the technical strengths and weaknesses of the competitor\u0026#39;s products to develop more qualified opportunities\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide assistance and coaching to Technical Account Managers enabling them to proactively and effectively identify customer needs and overcome objections to proposed solutions by performing technical benefits assessment for customers and gaining detailed understanding of their environment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Oversee the development, administration, regular analysis and timely follow up of client satisfaction surveys\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensure that Technical Account Managers are tracking customer enhancement requests, participating in improving knowledgebase content, and are achieving their goals\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Measure progress/success of each Technical Account Manager via tracking of customer satisfaction, client retention, reference ability and revenue growth\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Follow the company Code of Ethics and \u0026lt;span data-teams=\u0026quot;true\u0026quot;\u0026gt;NiCE \u0026lt;/span\u0026gt;policies and procedures at all times\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Communicate in an effective and professional way with customers in and outside of \u0026lt;span data-teams=\u0026quot;true\u0026quot;\u0026gt;NiCE\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Have you got what it takes?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Bachelor\u0026#39;s degree in Computer Science, Business Information Systems or similar field equivalent work required.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;7+ years experience in customer service, call/contact center, and/or service delivery\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;7+ years of Enterprise (Fortune 500) experience in Service Management\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;3+ years experience in building high-performance teams\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;In-depth \u0026lt;span data-teams=\u0026quot;true\u0026quot;\u0026gt;NiCE \u0026lt;/span\u0026gt;product knowledge\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven written and oral communication skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong mathematical skills and\u0026amp;nbsp;In-depth familiarity with Excel\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Problem-solving abilities and ability to meet deadlines\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Quantitative and statistical analysis skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exceptional Customer facing skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Working technical knowledge of contact center software/design/functionality.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated experience in a fast-paced environment and meeting customer time constraints.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Project management skills, and the ability to perform as a team player and leader.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to resolve complex and diverse issues and perform tasks and management.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated experience working independently with little to no daily supervision\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Implementation: broad skills in both technology \u0026amp;amp; analysis; experience in communicating at a technical and functional level while managing business rapport\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Business Optimization: great skills around business analysis/call centers; experience in the KPIs and best practices of call centers and their operations\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Education \u0026amp;amp; Enablement: professional and confident public presence; experience in commanding large audiences as a trainer and/or speaker\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Engineering Services: deep skills in specialized technical \u0026amp;amp; functional areas; deeply technical expertise in software engineering, programming languages, integration, and/or databases\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;You will have an advantage if you also have:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Working with Enterprise level accounts\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Network and Telecom experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Analytical, inquisitive, service \u0026amp;amp; team-oriented, friendly demeanor, early adopter\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What’s in it for you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Enjoy NiCE-FLEX!\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At NiCE, we work according to the\u0026amp;nbsp;NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Requisition ID: \u0026lt;/strong\u0026gt;11145\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;Reporting into: \u0026lt;/strong\u0026gt;Vice President\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;Role Type:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;Manager\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;strong\u0026gt;About NiCE \u0026lt;/strong\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4012330101,"name":"GCO - Customer Success \u0026 Services","child_ids":[],"parent_id":4012244101}],"offices":[{"id":4005172101,"name":"Philippines - Manila","location":"Philippines - Manila","child_ids":[],"parent_id":4005111101}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://boards.eu.greenhouse.io/nice/jobs/4863936101?gh_jid=4863936101","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4468236101,"location":{"name":"USA - Sandy, UT"},"metadata":[{"id":4778158101,"name":"Job Type","value":"Regular","value_type":"single_select"},{"id":4787631101,"name":"Hiring Manager","value":{"name":"Nick Busse","email":"nick.busse@niceincontact.com","user_id":4112957101,"employee_id":"105055"},"value_type":"user"},{"id":4614529101,"name":"Category","value":"R\u0026D","value_type":"short_text"},{"id":4614545101,"name":"Job String","value":"R\u0026D.Software Engineering.Software Engineering Mgmt","value_type":"short_text"},{"id":4787135101,"name":"(HRBP) Critical Role","value":"Not Applicable","value_type":"single_select"},{"id":4952164101,"name":"(HRBP) Acquisition Job","value":"Not Applicable","value_type":"single_select"},{"id":7821998101,"name":"TA Director Only – Campaign","value":null,"value_type":"yes_no"}],"id":4863936101,"updated_at":"2026-09-03T10:49:41-04:00","requisition_id":"10873","title":"Manager Engineering ","company_name":"NICE","first_published":"2026-05-11T13:45:25-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Manager Engineering - Media (VOIP) Team\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Manager of Engineering is an energetic, passionate software leader who thrives on successfully releasing products to the market. This is achieved by demonstrating leadership behaviors consistent with NICE CXone’s 4E leadership model. ​ Managers will participate in the evolution of NICE CXone standards, tools and methodologies and be empowered to make improvements to those standards and strategy. The responsibility of this position is to lead the growth, quality and efficiency of an Engineering team while also developing team members into great leaders of behavior as well. The Manager is responsible for developing and managing an Engineering team, and will be measured based on performance against both short term and long term goals.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;The CXone media services team writes software that powers over 6 billion customer phone calls per year. As an experienced team accustomed to real-time communication, we use SIP, RTP, C++, C#, REST and Windows Server to process the world 20ms at a time as we handle over 75,000 simultaneous VoIP calls. We are an entrepreneurial team that frequently investigates and adopts new technology to help us do things faster and better.\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;As an Engineering Manager, a Typical Day Might Include the Following:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Provide leadership in design, delivery, and support of software and platforms\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide leadership in management and behavior including senior level communication skills and abilities consistent with the 4E leadership model\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Participate in project scope, schedule and cost reviews.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Understand product capabilities and limitations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify and implement ways to improve and promote quality.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Responsible for new product software development and quality.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintenance of software/bug fixes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Release scheduling.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Keeps abreast of new technologies.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Reporting on status; prepare reports outlining team assignments and/or changes, project status changes, and forecast project timelines.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide leadership to individuals on team(s) through coaching, feedback, development goals, and performance management.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Prioritize employee career development in an effort to grow NICE CXone’s internal pipeline of leadership talent\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Prioritize and manage department activities and projects in accordance with the department\u0026#39;s goals.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;To Land This Gig You\u0026#39;ll Need:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Bachelor’s degree in Computer Science, Business Information Systems or related field or equivalent work experience required.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Master’s degree in Computer Science or Business Management preferred.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;​Relevant certifications also preferred among other indications of someone who values continuing education.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;8+ years’ experience \u0026quot;living\u0026quot; with various operating systems, development tools and development methodologies including Java, C#, C++, NLP, Scala, Python, NodeJS among many modern horizontal scaling technologies available from AWS, Azure, Apache among others.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Idea generation and creativity in this position are a must, as are the ability to work with deadlines, manage and complete projects on time and within budget.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven history of delivering on deadlines/releases without compromising quality.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with Agile software development and SCRUM methodologies.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent interpersonal skills with all kinds of people at all levels of the organization.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to work through conflict, gain trust, and influence outcomes\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong verbal and written communication skills.​\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;Bonus Experience:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience with telephony, networking, hosted applications, or other similar technical products.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Telecommunications experience with IVR applications or telephony apps.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with user acceptance testing, regression testing and integration testing.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;strong\u0026gt;About NiCE \u0026lt;/strong\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4012321101,"name":"CX - R\u0026D Engineering","child_ids":[],"parent_id":4012244101}],"offices":[{"id":4005064101,"name":"USA - Sandy, UT","location":"USA - Sandy, UT","child_ids":[],"parent_id":4005091101}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://boards.eu.greenhouse.io/nice/jobs/4967973101?gh_jid=4967973101","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4518823101,"location":{"name":"Australia - Sydney"},"metadata":[{"id":4778158101,"name":"Job Type","value":"Regular","value_type":"single_select"},{"id":4787631101,"name":"Hiring Manager","value":{"name":"Vishal Alexander","email":"vishal.alexander@nice.com","user_id":4116108101,"employee_id":"108128"},"value_type":"user"},{"id":4614529101,"name":"Category","value":"OPERATIONS \u0026 ADMINISTRATION","value_type":"short_text"},{"id":4614545101,"name":"Job String","value":"Operations \u0026 Administration.Administration.Executive Assistant","value_type":"short_text"},{"id":4787135101,"name":"(HRBP) Critical Role","value":"Not Applicable","value_type":"single_select"},{"id":4952164101,"name":"(HRBP) Acquisition Job","value":"Not Applicable","value_type":"single_select"},{"id":7821998101,"name":"TA Director Only – Campaign","value":false,"value_type":"yes_no"}],"id":4967973101,"updated_at":"2026-09-05T00:23:42-04:00","requisition_id":"11684","title":"Office Manager","company_name":"NICE","first_published":"2026-09-03T23:02:32-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;So, what’s the role all about?\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;The main purpose of this role is to create and maintain a safe, efficient, welcoming and service focused workplace experience for NiCE Employees and visitors across ANZ. As the face of the Sydney office, this role sets the tone for the office environment through visible support, warm and professional service, practical ownership and active contribution to employee connection and culture. The role also provides high-quality administrative support to the local VP of Sales.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Key Responsibilities: \u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Sydney Office Facilities and Reception\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Act as a visible and approachable point of contact for the Sydney office, proactively identifying opportunities to improve the day to day employee and visitor experience.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Ensure effective delivery of facilities services for the Sydney office within a multi-tenanted building\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Manage reception duties, including handling calls efficiently, taking messages and welcoming visitors\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Issue access passes and access cards to new employees and NICE visitors in accordance with NICE Security Policy procedures.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Manage parking allocation.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Ensure timely mail and courier deliveries.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Manage space planning and internal moves and maintain a monthly occupancy status report.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Coordinate routine maintenance, office repairs and equipment upkeep.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Use and maintain tools relating to access badge systems, CCTV operations and space management applications.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Oversee cleaning services and maintain the presentation and overall upkeep of the office.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Implement office processes and procedures in line with NICE global policies and requirements.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Coordinate bookings, room set up, catering and other practical requirements for large meetings, training sessions and office events.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Identify and evaluate suppliers for office equipment in coordination with procurement, and ensure stationery and pantry supplies are appropriately maintained.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Liaise with Accounts Payable regarding office related invoices and ensure invoices are processed on time.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Ensure health and safety standards are implemented and maintained, and act as the Health and Safety Incident Control Officer during emergencies.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Maintain current lists of Fire Wardens and First Aiders, and coordinate mandatory training as required.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Support environmental, social and governance initiatives by coordinating local sustainability activities, promoting responsible office practices and tracking office level improvement actions.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Meeting Room Facilities in Melbourne,\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Liaise with shared office space providers regarding meeting room requirements.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Maintain the list of employees requiring access to meeting rooms.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Monitor and report on meeting room utilisation by NICE employees.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Provide weekly utilisation information to NICE employees and the Real Estate team.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Validate relevant invoices and submit them for payment on time.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Executive and Administrative Support to the VP of Sales\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Provide on-site administrative support to the local VP of Sales.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Manage calendars and coordinate meetings with internal and external stakeholders.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Set up customer meetings and coordinate room, visitor and catering requirements.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Coordinate travel and hotel bookings through the Travel Desk.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Prepare and submit expense claims accurately and on time.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Workplace Experience \u0026amp;amp; Events\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Work closely with HR and the Employee Experience Manager to deliver onboarding and offboarding support of services, office events, employee engagement activities and wellbeing initiatives.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Actively participate in the Magic Committee, contributing ideas and providing practical support for local culture, recognition and connection activities.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Coordinate event dates with the business to avoid conflicts and support strong participation.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Identify and coordinate suitable local venues, food, beverages, suppliers and other event requirements.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Build effective working relationships across the office and seek feedback on how workplace services can be improved.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Essential Requirements\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;3-5 years of experience in office management, workplace experience, executive support or a related service environment, ideally supporting an office of more than 100 people.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Demonstrated experience creating a welcoming and professional employee, customer or visitor experience.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Experience supporting employee events, onboarding or office culture initiatives.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Experience providing calendar, meeting, travel and expense support to a senior leader.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Experience in a global technology company is advantageous.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Excellent written and verbal communication skills in English.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Proficient in Microsoft Office, including Outlook, Word, Excel and PowerPoint and comfortable using AI enabled tools responsibly.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Key Attributes:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Service oriented, supportive and welcoming, with a genuine interest in helping others and improving the workplace experience.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Willingness to approach ad hoc requests with flexibility and a solution focused mindset, while escalating matters appropriately where approval, specialist expertise or reprioritisation is required.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Visible and approachable with the confidence to act as the face of the office.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Positive, resourceful, and solution focused. With sound judgement about when to act, when to seek approval and when to escalate.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;A collaborative team member with strong interpersonal skills in and professional discretion who is able to work effectively with corporate teams: IT, HR, Finance, Travel, Procurement, and others.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Highly organised, able to prioritise competing requests and comfortable adapting when business needs change.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Requisition ID: 11684\u0026lt;/span\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Reporting into: Manager, Facilities, APAC\u0026lt;/span\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Role Type: Individual Contributor\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;strong\u0026gt;About NiCE \u0026lt;/strong\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4015635101,"name":"Corp Services - PMO","child_ids":[],"parent_id":4012239101}],"offices":[{"id":4005066101,"name":"Australia - Sydney","location":"Australia - Sydney","child_ids":[],"parent_id":4005112101}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://boards.eu.greenhouse.io/nice/jobs/4972168101?gh_jid=4972168101","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4503664101,"location":{"name":"Israel - Raanana"},"metadata":[{"id":4778158101,"name":"Job Type","value":"Regular","value_type":"single_select"},{"id":4787631101,"name":"Hiring Manager","value":{"name":"Sharon Rosen","email":"sharon.rosen@nice.com","user_id":4114888101,"employee_id":"7058"},"value_type":"user"},{"id":4614529101,"name":"Category","value":"R\u0026D","value_type":"short_text"},{"id":4614545101,"name":"Job String","value":"R\u0026D.Project and Program Management.Project and Program Manager","value_type":"short_text"},{"id":4787135101,"name":"(HRBP) Critical Role","value":"Not Applicable","value_type":"single_select"},{"id":4952164101,"name":"(HRBP) Acquisition Job","value":"Not Applicable","value_type":"single_select"},{"id":7821998101,"name":"TA Director Only – Campaign","value":null,"value_type":"yes_no"}],"id":4972168101,"updated_at":"2026-09-09T10:46:13-04:00","requisition_id":"11502","title":"Operations Program Manager","company_name":"NICE","first_published":"2026-09-09T10:45:01-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;So, what’s the role all about?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you will be responsible for managing the tools used by the R\u0026amp;amp;D group - including tool selection, new implementations, change requests, governance, and monitoring. In addition, you will manage various initiatives to support R\u0026amp;amp;D activities, including the growing role of AI-powered tools in how R\u0026amp;amp;D works, and you will lead R\u0026amp;amp;D audits across the organization end to end.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are looking for a self-starter with a bias for action, who is able to move new initiatives forward while collaborating with all types of stakeholders.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;How will you make an impact? \u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;•\u0026quot; data-font=\u0026quot;Aptos\u0026quot; data-listid=\u0026quot;2\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:360,\u0026amp;quot;335559991\u0026amp;quot;:260,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;•\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;1\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Manage all tools used by R\u0026amp;amp;D from the point of tool\u0026amp;nbsp;selection\u0026amp;nbsp;through implementation, ongoing support, and change requests.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;335559739\u0026amp;quot;:120}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;•\u0026quot; data-font=\u0026quot;Aptos\u0026quot; data-listid=\u0026quot;2\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:360,\u0026amp;quot;335559991\u0026amp;quot;:260,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;•\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;2\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Tools include ALM (e.g., JIRA), security tools (static code analysis, third-party vulnerability scanning, etc.), build tools, AI-powered developer tools, and more.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;335559739\u0026amp;quot;:120}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;•\u0026quot; data-font=\u0026quot;Aptos\u0026quot; data-listid=\u0026quot;2\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:360,\u0026amp;quot;335559991\u0026amp;quot;:260,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;•\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;3\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;End-to-end accountability for process-change projects, from business requirement definition and planning to successful delivery and implementation.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;335559739\u0026amp;quot;:120}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;•\u0026quot; data-font=\u0026quot;Aptos\u0026quot; data-listid=\u0026quot;2\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:360,\u0026amp;quot;335559991\u0026amp;quot;:260,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;•\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;4\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Evaluate and help roll out AI-powered tools and workflows across R\u0026amp;amp;D, partnering with engineering leadership on adoption.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;335559739\u0026amp;quot;:120}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;•\u0026quot; data-font=\u0026quot;Aptos\u0026quot; data-listid=\u0026quot;2\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:360,\u0026amp;quot;335559991\u0026amp;quot;:260,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;•\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;5\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Lead R\u0026amp;amp;D audits across the organization — coordinating the audit process,\u0026amp;nbsp;collecting\u0026amp;nbsp;and managing the required data, and owning it end to end\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;335559739\u0026amp;quot;:120}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;•\u0026quot; data-font=\u0026quot;Aptos\u0026quot; data-listid=\u0026quot;2\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:360,\u0026amp;quot;335559991\u0026amp;quot;:260,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;•\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;6\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Work effectively with a variety of stakeholders to ensure successful execution, including R\u0026amp;amp;D teams, product managers, IT, and business operations.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;335559739\u0026amp;quot;:120}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;•\u0026quot; data-font=\u0026quot;Aptos\u0026quot; data-listid=\u0026quot;2\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:360,\u0026amp;quot;335559991\u0026amp;quot;:260,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;•\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;7\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Perform business analysis and provide guidance on best practices and\u0026amp;nbsp;possible approaches.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;335559739\u0026amp;quot;:120}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;•\u0026quot; data-font=\u0026quot;Aptos\u0026quot; data-listid=\u0026quot;2\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:360,\u0026amp;quot;335559991\u0026amp;quot;:260,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;•\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;8\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Continually find\u0026amp;nbsp;opportunities for improvements and enhancements in existing tools and processes.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;335559739\u0026amp;quot;:120}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Have you got what it takes?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;•\u0026quot; data-font=\u0026quot;Aptos\u0026quot; data-listid=\u0026quot;2\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:360,\u0026amp;quot;335559991\u0026amp;quot;:260,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;•\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;9\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;At least 5 years of experience as a Program Manager/PMO/Project Manager or equivalent at a global software company.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;335559739\u0026amp;quot;:120}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;•\u0026quot; data-font=\u0026quot;Aptos\u0026quot; data-listid=\u0026quot;2\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:360,\u0026amp;quot;335559991\u0026amp;quot;:260,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;•\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;10\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Hands-on experience using AI-powered tools in daily work (e.g., AI coding assistants such as Copilot, Claude Code, or Cursor).\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;335559739\u0026amp;quot;:120}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;•\u0026quot; data-font=\u0026quot;Aptos\u0026quot; data-listid=\u0026quot;2\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:360,\u0026amp;quot;335559991\u0026amp;quot;:260,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;•\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;11\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Experience with system analysis and management.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;335559739\u0026amp;quot;:120}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;•\u0026quot; data-font=\u0026quot;Aptos\u0026quot; data-listid=\u0026quot;2\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:360,\u0026amp;quot;335559991\u0026amp;quot;:260,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;•\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;12\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Experience with Atlassian tools — an advantage.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;335559739\u0026amp;quot;:120}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;•\u0026quot; data-font=\u0026quot;Aptos\u0026quot; data-listid=\u0026quot;2\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:360,\u0026amp;quot;335559991\u0026amp;quot;:260,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;•\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;13\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Experience working in R\u0026amp;amp;D organizations — an advantage.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;335559739\u0026amp;quot;:120}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;•\u0026quot; data-font=\u0026quot;Aptos\u0026quot; data-listid=\u0026quot;2\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:360,\u0026amp;quot;335559991\u0026amp;quot;:260,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;•\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;14\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Excellent problem-solving, organizational, and analytical skills.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;335559739\u0026amp;quot;:120}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;•\u0026quot; data-font=\u0026quot;Aptos\u0026quot; data-listid=\u0026quot;2\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:360,\u0026amp;quot;335559991\u0026amp;quot;:260,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;•\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;15\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Exceptional communication skills.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;335559739\u0026amp;quot;:120}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;•\u0026quot; data-font=\u0026quot;Aptos\u0026quot; data-listid=\u0026quot;2\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:360,\u0026amp;quot;335559991\u0026amp;quot;:260,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;•\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;16\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Fluent English\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Education\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span class=\u0026quot;TextRun SCXW86850406 BCX0\u0026quot; lang=\u0026quot;EN-US\u0026quot; data-contrast=\u0026quot;auto\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;NormalTextRun SCXW86850406 BCX0\u0026quot;\u0026gt;A university degree, preferably in Industrial Engineering\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;NormalTextRun SCXW86850406 BCX0\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;NormalTextRun SCXW86850406 BCX0\u0026quot;\u0026gt;or\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;NormalTextRun SCXW86850406 BCX0\u0026quot;\u0026gt;\u0026amp;nbsp;Information Systems\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;NormalTextRun SCXW86850406 BCX0\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;EOP Selected SCXW86850406 BCX0\u0026quot; data-ccp-props=\u0026quot;{\u0026amp;quot;335559739\u0026amp;quot;:120}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What’s in it for you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join an ever-growing, market-disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Enjoy NiCE-FLEX!\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;#LI-Hybrid\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Requisition ID: 11502\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Reporting into: Director, R\u0026amp;amp;D Operations, CX\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Role Type: IC\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;strong\u0026gt;About NiCE \u0026lt;/strong\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4012321101,"name":"CX - R\u0026D Engineering","child_ids":[],"parent_id":4012244101}],"offices":[{"id":4005087101,"name":"Israel - Raanana","location":"Israel - Raanana","child_ids":[],"parent_id":4005050101}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://boards.eu.greenhouse.io/nice/jobs/4943797101?gh_jid=4943797101","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4508202101,"location":{"name":"USA - Remote"},"metadata":[{"id":4778158101,"name":"Job Type","value":"Regular","value_type":"single_select"},{"id":4787631101,"name":"Hiring Manager","value":{"name":"Tony Giaccio","email":"anthony.giaccio@nice.com","user_id":4519450101,"employee_id":"198578"},"value_type":"user"},{"id":4614529101,"name":"Category","value":"SALES","value_type":"short_text"},{"id":4614545101,"name":"Job String","value":"Sales.Partner Sales.Partner Sales Manager","value_type":"short_text"},{"id":4787135101,"name":"(HRBP) Critical Role","value":"QCR","value_type":"single_select"},{"id":4952164101,"name":"(HRBP) Acquisition Job","value":"Not Applicable","value_type":"single_select"},{"id":7821998101,"name":"TA Director Only – Campaign","value":null,"value_type":"yes_no"}],"id":4943797101,"updated_at":"2026-08-28T02:17:11-04:00","requisition_id":"11583","title":" Partner Executive - SLED","company_name":"NICE","first_published":"2026-08-03T16:52:33-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;So, what’s the role all about?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are seeking a seasoned \u0026lt;strong\u0026gt;Partner Executive\u0026lt;/strong\u0026gt; to own and scale our partnerships with Global Systems Integrators in the SLED/FED vertical. This role is critical to our strategy and will be responsible for building and executing the joint go-to-market (GTM) plan with key partners including TTEC, NTT, TECH MANHINDRA and more in this vertical. You will lead all sales facing aspects of the alliance—from co-selling and co-marketing, to operational excellence.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role will have a specific focus on driving growth and strategic partnerships within the State, Local Government, and Education (SLED) and broader Public Sector markets. To best support customer, partner, and field engagement, candidates must be located in the \u0026lt;strong\u0026gt;Midwest\u0026lt;/strong\u0026gt; or \u0026lt;strong\u0026gt;West Coast \u0026lt;/strong\u0026gt;regions of the United States.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;How will you make an impact\u0026lt;/strong\u0026gt;?  \u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Joint GTM Strategy: Build and operationalize a comprehensive go-to-market plan with GSIs to generate pipeline, including demand generation, events, campaigns, and executive alignment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Joint Pipeline Execution: Oversee all opportunity creation and evolution, driving value for our customers and partners.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Revenue Accountability: Track and report KPIs related to influenced pipeline, software integration transactions, and co-sell impact; collaborate with Marketing, Finance and RevOps to build accurate attribution models.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Cross-Functional Coordination: Collaborate with Sales, Marketing, Product, Legal, and Engineering to align the partnership with company goals and customer requirements.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Have you got what it takes?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;10+ years of total professional experience, with deference to immersive experiences with CCaaS, AI and/or CRM.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep understanding of cloud ecosystems, SaaS business models, and joint architecture co-sell motions, including royalty and Account Team compensation mechanics.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven track record of driving revenue through strategic technology partnerships or alliances.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong operational discipline and experience with CRM tools (Salesforce), partnership platforms and cloud marketplaces.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent interpersonal, project management, and executive communication skills.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience navigating both start-up and enterprise SaaS/AI environments preferred.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What’s in it for you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICE!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Requisition ID: \u0026lt;/strong\u0026gt;11583\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;Reporting into:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;RVP of Partners Sales\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;Role Type: \u0026lt;/strong\u0026gt;Individual Contributor\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;strong\u0026gt;About NiCE \u0026lt;/strong\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4012241101,"name":"CX Americas, Management","child_ids":[4012275101,4012284101,4012279101,4012272101,4012278101,4020726101,4020728101,4020723101,4020729101,4020724101,4020727101,4020730101,4012276101,4020725101,4012273101,4012274101,4012282101,4020722101,4012281101,4012280101,4016670101,4060234101,4042900101,4060233101,4012283101,4029753101],"parent_id":null}],"offices":[{"id":4005168101,"name":"USA - Remote","location":"USA - Remote","child_ids":[],"parent_id":4005091101}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://boards.eu.greenhouse.io/nice/jobs/4951008101?gh_jid=4951008101","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4511494101,"location":{"name":"USA - Remote"},"metadata":[{"id":4778158101,"name":"Job Type","value":"Regular","value_type":"single_select"},{"id":4787631101,"name":"Hiring Manager","value":{"name":"Dave Wesen","email":"dave.wesen@nice.com","user_id":4519449101,"employee_id":"198576"},"value_type":"user"},{"id":4614529101,"name":"Category","value":"SALES","value_type":"short_text"},{"id":4614545101,"name":"Job String","value":"Sales.Pre-Sales.Product Pre-Sales","value_type":"short_text"},{"id":4787135101,"name":"(HRBP) Critical Role","value":"Not Applicable","value_type":"single_select"},{"id":4952164101,"name":"(HRBP) Acquisition Job","value":"Not Applicable","value_type":"single_select"},{"id":7821998101,"name":"TA Director Only – Campaign","value":null,"value_type":"yes_no"}],"id":4951008101,"updated_at":"2026-08-28T02:17:11-04:00","requisition_id":"11607","title":"Partner Value Solution Engineer","company_name":"NICE","first_published":"2026-08-12T12:20:09-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;So, what’s the role all about?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;x_MsoNormal\u0026quot;\u0026gt;\u0026lt;span data-olk-copy-source=\u0026quot;MessageBody\u0026quot;\u0026gt;The NiCE \u0026lt;strong\u0026gt;Partner Value Solution Engineer \u0026lt;/strong\u0026gt;is apart of the excellence team that is dedicated to empowering NiCE\u0026#39;s partner ecosystem to confidently position, sell, and deliver NiCE solutions. As a key member of this team, you will serve as the expert technical bridge between NiCE and its partners, equipping them with the knowledge, tools, and assets needed to create differentiated customer outcomes. You will act as a trusted technical go-to-market advisor, guiding partners from supported consumers of NiCE technology into self-sufficient, high-performing advocates.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;x_MsoNormal\u0026quot;\u0026gt;This is a multifaceted role that spans sales engineering, technical enablement, technical account management, and services, all united by a single goal: increasing revenue and win rates by making partners effective at selling and delivering NiCE solutions.\u0026amp;nbsp; A core focus of this position is owning partner readiness across NiCE\u0026#39;s AI portfolio, including conversational AI, virtual agents, agent assist, automation, and AI-driven customer experience use cases. \u0026amp;nbsp;You will equip partners with the skills and knowledge to translate customer business problems into concrete AI solution designs, guiding them through discovery, use-case qualification, success criteria definition, demo flows, proof-of-value and pilot execution, and the development of measurable outcome narratives.\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;x_MsoNormal\u0026quot;\u0026gt;In addition, you will provide expert guidance on AI architecture, integrations, data requirements, model behavior, governance, and responsible AI considerations, ensuring partners can confidently design and position solutions that are technically sound and ethically grounded.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-olk-copy-source=\u0026quot;MessageBody\u0026quot;\u0026gt;Qualifications\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul type=\u0026quot;disc\u0026quot;\u0026gt;\n\u0026lt;li class=\u0026quot;x_MsoNormal\u0026quot;\u0026gt;Experience with AI, conversational AI, virtual agents, agent assist, or automation in CX/contact center environments\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;x_MsoNormal\u0026quot;\u0026gt;The ability to translate business outcomes into AI use cases and success criteria\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;x_MsoNormal\u0026quot;\u0026gt;Working knowledge of LLMs, generative AI, AI orchestration, integrations, and responsible AI principles; and experience supporting AI PoVs, pilots, or customer validation motions.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p class=\u0026quot;x_MsoNormal\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Key Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;x_MsoNormal\u0026quot;\u0026gt;\u0026lt;em\u0026gt;\u0026lt;strong\u0026gt;Sales Engineering\u0026lt;/strong\u0026gt;:\u0026lt;/em\u0026gt; You will lead technical discovery engagements with partners, mapping customer requirements to joint solutions and NiCE\u0026#39;s CCaaS/AI capabilities. You\u0026#39;ll support tailored demos and proof-of-concept (POC) engagements that highlight integrated partner–vendor value, and serve as the technical trusted advisor helping partners shape architectures, proposals, and ROI narratives that win deals.\u0026lt;/p\u0026gt;\n\u0026lt;ul type=\u0026quot;disc\u0026quot;\u0026gt;\n\u0026lt;li class=\u0026quot;x_MsoNormal\u0026quot;\u0026gt;Increase partner revenue and win rates by making partners effective at selling and delivering NiCE solutions\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;x_MsoNormal\u0026quot;\u0026gt;Qualify AI use cases based on business value, technical feasibility, data readiness, and measurable outcomes.\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;x_MsoNormal\u0026quot;\u0026gt;Support AI-focused demos and PoVs that show business impact, not just capability.\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;x_MsoNormal\u0026quot;\u0026gt;Lead technical discovery sessions with partners\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;x_MsoNormal\u0026quot;\u0026gt;Map partner and customer requirements to joint solutions and CCaaS/AI capabilities\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;x_MsoNormal\u0026quot;\u0026gt;Support tailored demos that showcase integrated partner–vendor value rather than standalone features\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;x_MsoNormal\u0026quot;\u0026gt;Support proof-of-concept (POC) engagements with partners\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;x_MsoNormal\u0026quot;\u0026gt;Act as the technical trusted advisor to partner teams\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;x_MsoNormal\u0026quot;\u0026gt;Help acquire / validate architectures for customer solutions\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;x_MsoNormal\u0026quot;\u0026gt;Assist in crafting ROI stories that demonstrate joint solution value\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p class=\u0026quot;x_MsoNormal\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;em\u0026gt;Technical Enablement\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;: You will build and deliver repeatable technical enablement programs to ramp partner SEs and solution architects. This includes maintaining partner-facing assets such as reference architectures, integration guides, and battlecards in the partner portal. You\u0026#39;ll run ongoing readiness programs, webinars, office hours, and 30–60–90 day plans, to keep partners current on product updates, roadmap direction, and best practices.\u0026lt;/p\u0026gt;\n\u0026lt;ul type=\u0026quot;disc\u0026quot;\u0026gt;\n\u0026lt;li class=\u0026quot;x_MsoNormal\u0026quot;\u0026gt;Make partners as self-sufficient and effective as the NiCE SE team\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;x_MsoNormal\u0026quot;\u0026gt;Build AI-specific enablement around conversational design, prompt/design patterns, use-case discovery, PoV execution, responsible AI, and outcome measurement.\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;x_MsoNormal\u0026quot;\u0026gt;Track partner feedback on AI capabilities, implementation friction, model behavior, integration gaps, and roadmap needs.\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;x_MsoNormal\u0026quot;\u0026gt;Help partners understand release impacts tied to AI features, model updates, data dependencies, and governance.\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;x_MsoNormal\u0026quot;\u0026gt;Includes building reusable demo scripts, talk tracks, objection handling, and competitive positioning.\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;x_MsoNormal\u0026quot;\u0026gt;Ensure partner enablement stays aligned with the account team\u0026#39;s strategy\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;x_MsoNormal\u0026quot;\u0026gt;Build repeatable technical enablement programs for partner SEs and architects\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;x_MsoNormal\u0026quot;\u0026gt;Deliver enablement to ramp new partner technical staff\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;x_MsoNormal\u0026quot;\u0026gt;Support competitive differentiators for partner teams\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;x_MsoNormal\u0026quot;\u0026gt;Keep partners current on product updates and new features\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;x_MsoNormal\u0026quot;\u0026gt;Keep partners aligned with the NiCE product roadmap\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;x_MsoNormal\u0026quot;\u0026gt;Share best practices across the partner ecosystem\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p class=\u0026quot;x_MsoNormal\u0026quot;\u0026gt;\u0026lt;em\u0026gt;\u0026lt;strong\u0026gt;Technical Account Management\u0026lt;/strong\u0026gt;: \u0026lt;/em\u0026gt;You will own the end-to-end technical relationship with key partners, managing integration patterns, release impact assessments, and escalation paths. You\u0026#39;ll coordinate with Product and R\u0026amp;amp;D to surface partner-driven requirements and influence the product roadmap. You\u0026#39;ll also govern architecture, security, and performance standards across partner solutions to ensure they meet joint quality benchmarks.\u0026lt;/p\u0026gt;\n\u0026lt;ul type=\u0026quot;disc\u0026quot;\u0026gt;\n\u0026lt;li class=\u0026quot;x_MsoNormal\u0026quot;\u0026gt;Ensure NiCE technology reliably delivers business value for customers\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;x_MsoNormal\u0026quot;\u0026gt;Manage integration patterns across partner solutions\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;x_MsoNormal\u0026quot;\u0026gt;Assess and communicate release impact to partners\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;x_MsoNormal\u0026quot;\u0026gt;Assist in escalation paths for technical issues\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;x_MsoNormal\u0026quot;\u0026gt;Coordinate with Product and R\u0026amp;amp;D teams on partner-driven requirements\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;x_MsoNormal\u0026quot;\u0026gt;Manage and track technical feedback from partners\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;x_MsoNormal\u0026quot;\u0026gt;Influence the NiCE product roadmap based on partner input\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p class=\u0026quot;x_MsoNormal\u0026quot;\u0026gt;\u0026lt;em\u0026gt;\u0026lt;strong\u0026gt;Services\u0026lt;/strong\u0026gt;: \u0026lt;/em\u0026gt;You will support scoping of services for partner-led implementations, including estimates, SOW inputs, and responsibilities matrices. You\u0026#39;ll provide architectural oversight on complex deployments to ensure technical deliverability of what was sold, and capture lessons learned to feed back into patterns, templates, and future partner enablement.\u0026lt;/p\u0026gt;\n\u0026lt;ul type=\u0026quot;disc\u0026quot;\u0026gt;\n\u0026lt;li class=\u0026quot;x_MsoNormal\u0026quot;\u0026gt;Support validation of services for partner-led implementations\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;x_MsoNormal\u0026quot;\u0026gt;Provide architectural oversight on complex partner deployments\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;x_MsoNormal\u0026quot;\u0026gt;Conduct advisory reviews on challenging implementation scenarios\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;x_MsoNormal\u0026quot;\u0026gt;Capture lessons learned from completed partner engagements\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;x_MsoNormal\u0026quot;\u0026gt;Feed lessons learned back into patterns and templates\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p class=\u0026quot;x_MsoNormal\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Mission \u0026amp;amp; Purpose\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul type=\u0026quot;disc\u0026quot;\u0026gt;\n\u0026lt;li class=\u0026quot;x_MsoNormal\u0026quot;\u0026gt;Empower the partner ecosystem to confidently position, sell, and deliver NiCE solutions\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;x_MsoNormal\u0026quot;\u0026gt;Provide expert support, enablement, and collaboration that showcases the full value of the platform\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;x_MsoNormal\u0026quot;\u0026gt;Equip partners with the knowledge, tools, and assets needed to create differentiated customer outcomes\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;x_MsoNormal\u0026quot;\u0026gt;Serve as a trusted technical go-to-market advisor for partners on strategic opportunities and joint offerings\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;x_MsoNormal\u0026quot;\u0026gt;Drive ongoing enablement to transition partners from supported consumers to self-sufficient advocates\u0026lt;strong\u0026gt;\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p class=\u0026quot;x_MsoNormal\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;What’s in it for you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Requisition ID:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;11607\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;Reporting into:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;Director of Presales\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;Role Type:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;Individual Contributor\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;strong\u0026gt;About NiCE \u0026lt;/strong\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4020728101,"name":"CX AMER - Presales","child_ids":[4029753101],"parent_id":4012241101}],"offices":[{"id":4005168101,"name":"USA - Remote","location":"USA - Remote","child_ids":[],"parent_id":4005091101}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://boards.eu.greenhouse.io/nice/jobs/4877490101?gh_jid=4877490101","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4476519101,"location":{"name":"United Kingdom - London"},"metadata":[{"id":4778158101,"name":"Job Type","value":"Regular","value_type":"single_select"},{"id":4787631101,"name":"Hiring Manager","value":{"name":"Dave Green","email":"dave.green@niceincontact.com","user_id":4109102101,"employee_id":"151073"},"value_type":"user"},{"id":4614529101,"name":"Category","value":"PRODUCT MANAGEMENT","value_type":"short_text"},{"id":4614545101,"name":"Job String","value":"Product Management.Product Customer Success.Product Customer Success","value_type":"short_text"},{"id":4787135101,"name":"(HRBP) Critical Role","value":"Not Applicable","value_type":"single_select"},{"id":4952164101,"name":"(HRBP) Acquisition Job","value":"Not Applicable","value_type":"single_select"},{"id":7821998101,"name":"TA Director Only – Campaign","value":null,"value_type":"yes_no"}],"id":4877490101,"updated_at":"2026-08-28T02:17:11-04:00","requisition_id":"11018","title":"Product Customer Success Manager","company_name":"NICE","first_published":"2026-06-02T04:42:58-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;So, What\u0026#39;s the role all about?\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;Our Customer Success team partners with enterprise clients to ensure they realise measurable business value from their investment in Proactive AI Agent. This role is ideal for someone who combines \u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;strong data analysis skills with deep customer-facing experience\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;, and who is comfortable\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;owning outcomes across complex, strategic accounts.\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:257}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;How will you make an impact?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;4\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;1\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;Own a\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;book of enterprise and strategic customers\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;, ensuring contract value is realized and renewal risk is proactively managed\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;4\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;1\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;Analyze customer, journey, and operational data to identify trends, risks, and opportunities\u0026lt;/li\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;4\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;1\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;Translate data into \u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;clear, executive-ready insights and recommendations\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;4\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;1\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;Build and maintain customer success plans aligned to business outcomes and KPIs\u0026lt;/li\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;4\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;1\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;Partner with customers to define, prioritize, and evolve AI-driven journeys that deliver measurable value\u0026lt;/li\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;4\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;1\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;Gather and document customer business and technical requirements, and \u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;create customer-specific technical specification documents\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;\u0026amp;nbsp;(defining scope, data inputs, logic/flows, dependencies, and success criteria) to guide implementation and delivery\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;4\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;1\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;Design and evolve customer journeys that leverage \u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;GenAI-based capabilities\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;, including defining use cases, guardrails, escalation logic, and success criteria, and reflecting these requirements in technical specifications\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;4\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;1\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;Lead Quarterly Business Reviews, presenting performance, insights, and next-step recommendations\u0026lt;/li\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;4\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;1\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;Coordinate cross-functional delivery with Professional Services, Product, and Sales\u0026lt;/li\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;4\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;1\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;Support renewal and expansion conversations with\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;\u0026amp;nbsp;data-backed business cases\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;4\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;1\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;Act as a trusted advisor to senior client stakeholders, balancing strategic guidance with execution\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:257}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;This role is ideal for someone who has:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:257}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;1\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;1\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;Managed post-sale customer relationships for\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;enterprise or strategic accounts\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;1\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;1\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;Owned customer outcomes, not just implementations or tickets\u0026lt;/li\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;1\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;1\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;Used data analysis to guide customer decisions and executive conversations\u0026lt;/li\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;1\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;1\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;Participated in renewals, expansions, or commercial planning\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:257}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;1\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;1\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;Presented insights and recommendations directly to customer stakeholders\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:257}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;Have you got what it takes?\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;2\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;1\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;Bachelor’s degree\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;2\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;1\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;Experience managing \u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;complex, customer-facing projects\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;2\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;1\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;Experience creating customer-facing or internal \u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;technical specifications or requirements documentation\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;\u0026amp;nbsp;in support of implementations\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;2\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;1\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;Strong analytical skills; comfortable working with \u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;raw or imperfect data\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;in Excel or similar tools\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;2\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;1\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;Ability to explain data-driven insights clearly to non-technical audiences\u0026lt;/li\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;2\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;1\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;Experience working with large, process-driven organizations\u0026lt;/li\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;2\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;1\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;Strong communication and stakeholder management skills\u0026lt;/li\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;2\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; 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data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;3\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;1\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;Formal project management training or certification (e.g., PMP), applied in a \u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;customer-facing delivery or success role\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:257}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Requisition ID: 11018\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Reporting into:\u0026lt;/strong\u0026gt; Manager, Product Customer Success\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Job type:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;Individual contributor.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;#LI-Hybrid\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;strong\u0026gt;About NiCE \u0026lt;/strong\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4053783101,"name":"CX - Agentic Experience Automation","child_ids":[],"parent_id":4058412101}],"offices":[{"id":4005082101,"name":"United Kingdom - London","location":"United Kingdom - London","child_ids":[],"parent_id":4005102101}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://boards.eu.greenhouse.io/nice/jobs/4915150101?gh_jid=4915150101","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4495199101,"location":{"name":"USA - Remote"},"metadata":[{"id":4778158101,"name":"Job Type","value":"Regular","value_type":"single_select"},{"id":4787631101,"name":"Hiring Manager","value":{"name":"Tom Bamlett","email":"tom.bamlett@nice.com","user_id":4115718101,"employee_id":"120508"},"value_type":"user"},{"id":4614529101,"name":"Category","value":"SALES","value_type":"short_text"},{"id":4614545101,"name":"Job String","value":"Sales.Pre-Sales.Product Pre-Sales","value_type":"short_text"},{"id":4787135101,"name":"(HRBP) Critical Role","value":"Not Applicable","value_type":"single_select"},{"id":4952164101,"name":"(HRBP) Acquisition Job","value":"Cognigy / Agentic AI","value_type":"single_select"},{"id":7821998101,"name":"TA Director Only – Campaign","value":null,"value_type":"yes_no"}],"id":4915150101,"updated_at":"2026-08-28T02:17:11-04:00","requisition_id":"11364","title":"Product Pre-Sales Engineer, AI","company_name":"NICE","first_published":"2026-07-13T15:03:36-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;So, what’s the role all about?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This is a highly technical pre-sales role responsible for designing, building and demonstrating AI-driven customer engagement solutions. You\u0026#39;ll operate at the intersection of AI, digital engagement, and contact center transformation leveraging NiCE’s Agentic AI-first CX platform to define and deliver solutions that drive measurable outcomes.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;How will you make an impact?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Lead discovery and solutioning. Own discovery calls and technical deep dives to uncover pain points and identify opportunities across NiCE\u0026#39;s Agentic AI portfolio — including AI-driven Intelligent Virtual Agents, Knowledge Management, Agent-Assist, and Proactive AI\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Tell compelling stories. Deliver customized, high-impact demos and presentations that don\u0026#39;t just show product features, they paint a vision of what exceptional customer experience looks like.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Respond to RFIs and RFPs. Craft differentiated responses that go beyond checkbox compliance and make NiCE stand out.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Design, build, and execute proof-of-value implementations that demonstrate real-world value and accelerate deal velocity.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Stay sharp on the competitive landscape. Continuously track market trends, competitive positioning, and emerging technologies across AI, digital, and cloud platforms.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Upskill others. Provide deep technical expertise and upskill others across adjacent teams, becoming a go-to subject matter expert for Agentic solutions in the NiCE portfolio.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Have you got what it takes?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Experience\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;7+ years in a solutions engineering, pre-sales, or sales architecture role, engaged in planning and executing complex enterprise software sales\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;7+ years of consulting or customer engagement experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;5+ years of contact center experience, with deep familiarity of the CCaaS landscape\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven track record delivering best-in-class solutions with strong work examples\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Technical Skills\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Hands-on ability to configure and demo AI agent flows including intent design, LLM tuning, RAG-based knowledge retrieval, and agent orchestration in Cognigy or a comparable conversational AI platform\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Working knowledge of voice technologies: SIP, WebRTC, IVR and voice gateway design, sufficient to architect and troubleshoot voice-channel POVs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to design and diagram integration architectures spanning CRM, knowledge bases, and business systems via REST APIs and microservices\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with enterprise authentication protocols (OAuth, SAML, OIDC) and security/compliance frameworks relevant to AI deployments (e.g., PCI DSS, data governance, vendor security questionnaires)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Understanding of agent observability and evaluation; able to speak to and demonstrate feedback loops, accuracy/reliability metrics, and guardrail testing in customer-facing conversations\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Working knowledge of HTML, JavaScript, CSS, DOM, and browser developer tools, plus basic scripting ability (Python/JavaScript) to support AI-assisted prototyping (\u0026quot;vibe coding\u0026quot;) beyond no-code tooling\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with MCP, A2A and multi-agent orchestration concepts, including multi-vendor agent interoperability (e.g., Salesforce, SAP, ServiceNow)\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Business \u0026amp;amp; Communication Skills\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Strong business acumen able to quickly understand new business processes and connect technology to revenue and profit outcomes\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Analytically minded with excellent problem-solving, presentation, and storytelling skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to draw out root causes, not just symptoms, and apply creative thinking to solve them\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Skilled at managing multiple priorities and deliverables across concurrent client engagements\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;This job description is not intended to be all-inclusive, and employees will also perform other reasonable related business duties as assigned by immediate supervisor and other management as required.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;This organization reserves the right to revise or change job duties as the need arises. This job description does not constitute a written or implied contract of employment.\u0026lt;/em\u0026gt;\u0026lt;em\u0026gt;​\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Requisition ID: \u0026lt;/strong\u0026gt;11364\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;Reporting into:\u0026lt;/strong\u0026gt; Director, Product Pre-Sales\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;Role Type: \u0026lt;/strong\u0026gt;Individual Contributor\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;strong\u0026gt;About NiCE \u0026lt;/strong\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4053783101,"name":"CX - Agentic Experience Automation","child_ids":[],"parent_id":4058412101}],"offices":[{"id":4005168101,"name":"USA - Remote","location":"USA - Remote","child_ids":[],"parent_id":4005091101}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://boards.eu.greenhouse.io/nice/jobs/4959082101?gh_jid=4959082101","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4515011101,"location":{"name":"India - Pune"},"metadata":[{"id":4778158101,"name":"Job Type","value":"Regular","value_type":"single_select"},{"id":4787631101,"name":"Hiring Manager","value":{"name":"Matthew Riccardi","email":"matthew.riccardi@nice.com","user_id":4112313101,"employee_id":"114289"},"value_type":"user"},{"id":4614529101,"name":"Category","value":"PROFESSIONAL SERVICES","value_type":"short_text"},{"id":4614545101,"name":"Job String","value":null,"value_type":"short_text"},{"id":4787135101,"name":"(HRBP) Critical Role","value":"Not Applicable","value_type":"single_select"},{"id":4952164101,"name":"(HRBP) Acquisition Job","value":"Not Applicable","value_type":"single_select"},{"id":7821998101,"name":"TA Director Only – Campaign","value":null,"value_type":"yes_no"}],"id":4959082101,"updated_at":"2026-08-28T02:17:11-04:00","requisition_id":"11634","title":"Professional Services Engineer","company_name":"NICE","first_published":"2026-08-25T06:11:19-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;So, what’s the role all about?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Professional Services Engineer is a customer-facing, billable role responsible for delivering specialized expertise and solutions for NiCE products and services. This includes implementing, configuring, and optimizing AI-driven applications, such as Co-pilot, knowledge assistants, and other CXone digital solutions, for enterprise contact centers. The position combines technical and business responsibilities, requiring engagement with clients to understand their needs, Implement, provide consultative support, and deliver cutting-edge solutions.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;How will you make an impact?\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Technical Implementation:\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Implement \u0026amp;amp; provide technical consulting around areas such as AI ,NLU,CRM integrations, API’s, ACD, IVR, ASR and other contact center features and applications.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Provide technical configuration and, in some cases, light programming as required (JavaScript, HTML/CSS for UI tweaks).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide development, and enhancement, as well as management and coordination of changes to existing applications\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Understand Structuring knowledge repositories hierarchies, categorization, and knowledge mapping for intuitive navigation\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Understand SAML 2.0, OAuth 2.0, OpenID Connect, and LDAP/Kerberos; experienced with IAM platforms like Okta, Azure AD, Ping Identity, and OneLogin.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Project Management:\u0026lt;/li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with Project Managers to design and oversee end-to-end project rollouts.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;At times act as the Project Manager for your own project.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage system lifecycle development, change control processes, and risk analysis for enterprise solutions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensure seamless project execution through inter-departmental coordination and clear communication.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;li\u0026gt;Business Consulting:\u0026lt;/li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Provide subject matter expertise on NiCE CXone digital products and AI solutions during client consultations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Conduct business analysis to assess user needs, design tailored solutions and provide industry guidance.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Regular interaction with client teams to understand pain points, present solutions, and align on progress\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Promote the use of AI tools to enhance decision-making and operational efficiency across business units.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;li\u0026gt;Leadership and Customer Handling:\u0026lt;/li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Once trained, mentor and lead project teams, sharing expertise and fostering a collaborative environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop documentation and processes for emerging digital products from R\u0026amp;amp;D teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Regularly interact with client teams to understand needs, address pain points, and align on deliverables.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work closely with SMEs, admins, and business leads; share updates and drive KM adoption.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Translate technical concepts into business terms; manage expectations and clarify scope.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Have you got what it takes? \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Bachelor’s degree in technical (e.g., Computer Science, Information Systems, Electrical Engineering) or business field (e.g., Marketing, MIS) or equivalent work experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;2+ years of professional experience, with 1+ years in digital channels or AI software applications preferred.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven expertise in:\u0026lt;/li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Technical configuration and if required programming of AI and contact center technologies.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;CRM integrations, APIs, and other ecosystem technologies.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Best practices for contact center operations and KPIs.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with:\u0026lt;/li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Generative AI models, NLU techniques, and automation principles.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Industry trends and emerging technologies in AI and digital customer engagement.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;li\u0026gt;Desired personal traits:\u0026lt;/li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Analytical and inquisitive mindset.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Team-oriented with strong interpersonal skills.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Early adopter of innovative technologies.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong sense of accountability and ownership.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Professional communication, behavior and demeanor.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What’s in it for you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Enjoy NiCE-FLEX! \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Requisition ID: 11476\u0026lt;br\u0026gt;Reporting into: \u0026lt;/strong\u0026gt;Tech Manager\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;Role Type: \u0026lt;/strong\u0026gt;Individual Contributor\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;strong\u0026gt;About NiCE \u0026lt;/strong\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4012330101,"name":"GCO - Customer Success \u0026 Services","child_ids":[],"parent_id":4012244101}],"offices":[{"id":4005086101,"name":"India - Pune","location":"India - Pune","child_ids":[],"parent_id":4005049101}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://boards.eu.greenhouse.io/nice/jobs/4839196101?gh_jid=4839196101","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4456674101,"location":{"name":"USA - Remote"},"metadata":[{"id":4778158101,"name":"Job Type","value":"Regular","value_type":"single_select"},{"id":4787631101,"name":"Hiring Manager","value":{"name":"Debadas Nayak","email":"debadas.nayak@nice.com","user_id":4109205101,"employee_id":"77750"},"value_type":"user"},{"id":4614529101,"name":"Category","value":"PROFESSIONAL SERVICES","value_type":"short_text"},{"id":4614545101,"name":"Job String","value":null,"value_type":"short_text"},{"id":4787135101,"name":"(HRBP) Critical Role","value":"Not Applicable","value_type":"single_select"},{"id":4952164101,"name":"(HRBP) Acquisition Job","value":"Not Applicable","value_type":"single_select"},{"id":7821998101,"name":"TA Director Only – Campaign","value":null,"value_type":"yes_no"}],"id":4839196101,"updated_at":"2026-09-14T14:34:00-04:00","requisition_id":"10601","title":"Professional Services Engineer","company_name":"NICE","first_published":"2026-04-13T19:32:52-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;The Professional Services Engineer (PSE) is responsible for installing, deploying, upgrading, and maintaining NICE products and platforms at customer sites. This includes applying hotfixes, participating in commissioning, testing, and certification, as well as troubleshooting and resolving issues encountered during or after installation. The PSE works closely with customers, system engineers, and internal teams to ensure seamless integration, high system availability, and optimal performance.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Roles and Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Install, configure, upgrade, and deploy NICE products and platforms at customer sites.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Apply hotfixes, service packs, and other product updates in alignment with NICE best practices.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Participate in commissioning, testing, and certification activities during project delivery.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Troubleshoot and resolve technical issues related to installation, configuration, or upgrade activities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Draft implementation and upgrade plans, outline pre-check and post-check steps, and clearly explain them to customers and stakeholders.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate directly with the client’s System Engineers to support NICE infrastructure across global sites.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain detailed site documentation, system specifications, and configuration records.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Perform MAC (Move/Add/Change) activities and system maintenance as needed.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Assist with NICE-related projects and change management activities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Create, track, and remediate cases according to severity and SLA requirements.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Coordinate with suppliers and third-party representatives for integrated solutions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide technical guidance to customer administrators on configuration, administration, and user management.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage customer relationships and expectations with clear, proactive communication.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Participate in training programs, knowledge sharing, and special projects.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Perform other related duties as assigned.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Requirements\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Minimum 2–3 years of hands-on experience in:\u0026lt;/li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Installation, configuration, and upgrades of enterprise applications (NICE product experience preferred).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Microsoft Windows Server administration.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Networking concepts (LAN/WAN, firewalls, load balancers, DNS, routing, etc.).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;SQL database administration and scripting (queries, stored procedures, and troubleshooting).\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;li\u0026gt;Strong troubleshooting skills, including log analysis and root cause identification.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with VoIP, CTI, and telephony systems (Avaya, Cisco, Genesys, etc.) is an advantage.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with PBX, ACD, and CTI integrations is preferred.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Relevant certifications (MCSE, MCP, networking, database, or telephony) are a plus.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to work effectively in medium to large teams and collaborate with cross-functional stakeholders.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Customer Communication Skills\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;High customer service orientation with strong verbal and written communication skills.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to handle conflicts professionally and drive resolution.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Represents NICE professionally in all customer interactions.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Work Style\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Self-motivated, accountable, and capable of working independently.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible to work in shifts and outside standard business hours as required.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Adapts well to changing environments and priorities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Shares knowledge proactively and collaborates effectively with team members.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;strong\u0026gt;About NiCE \u0026lt;/strong\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4049193101,"name":"VM - Compliance","child_ids":[4060230101,4060231101],"parent_id":4012246101}],"offices":[{"id":4005168101,"name":"USA - Remote","location":"USA - Remote","child_ids":[],"parent_id":4005091101}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://boards.eu.greenhouse.io/nice/jobs/4950991101?gh_jid=4950991101","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4511486101,"location":{"name":"USA - Hoboken, NJ"},"metadata":[{"id":4778158101,"name":"Job Type","value":"Regular","value_type":"single_select"},{"id":4787631101,"name":"Hiring Manager","value":{"name":"Kevin Lee","email":"kevin.lee@niceincontact.com","user_id":4111451101,"employee_id":"146896"},"value_type":"user"},{"id":4614529101,"name":"Category","value":"BUSINESS \u0026 SALES OPERATIONS","value_type":"short_text"},{"id":4614545101,"name":"Job String","value":"Business \u0026 sales operations.project and program manager.business project manager","value_type":"short_text"},{"id":4787135101,"name":"(HRBP) Critical Role","value":"Not Applicable","value_type":"single_select"},{"id":4952164101,"name":"(HRBP) Acquisition Job","value":"Not Applicable","value_type":"single_select"},{"id":7821998101,"name":"TA Director Only – Campaign","value":null,"value_type":"yes_no"}],"id":4950991101,"updated_at":"2026-08-28T02:17:11-04:00","requisition_id":"11604","title":"Program Manager","company_name":"NICE","first_published":"2026-08-11T12:44:22-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;So, what’s the role all about?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;A NiCE \u0026lt;strong\u0026gt;Program Manager\u0026lt;/strong\u0026gt; of GTM Operations \u0026amp;amp; Business Insights leads cross-functional programs that build scalable systems, reporting infrastructure, and governance frameworks empowering leadership to make informed, data-driven decisions. Sitting at the intersection of revenue performance, analytics, and operational execution, this role translates complex data into clear, actionable insights that strengthen organizational alignment and improve performance outcomes.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This position serves as a strategic program partner to Sales, CX, and executive leadership — ensuring visibility into KPIs, driving program execution, and implementing improvements that streamline processes, reduce friction, and accelerate growth across the business.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;How will you make an impact?\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p style=\u0026quot;padding-left: 40px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Program Delivery \u0026amp;amp; Reporting Systems\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Lead the design, maintenance, and continuous optimization of executive-ready dashboards, reports, and performance summaries across Excel, Power BI, and CRM data sources.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build and scale automated reporting systems that consolidate data for sales and CX leadership, reducing manual processes and improving reporting accuracy.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Establish and manage structured reporting cadences supporting weekly, monthly, and quarterly business reviews.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop centralized documentation, templates, workflows, and governance that improve reporting consistency across teams.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p style=\u0026quot;padding-left: 40px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;KPI Governance \u0026amp;amp; Performance Management\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Define and maintain KPI frameworks that ensure alignment across Sales, CX, and Executive teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive metric accuracy, consistency, and clarity across Salesforce dashboards, financial data, and operational reporting.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with Revenue and CX leadership to support forecasting, MRR/ARR analysis, and pipeline visibility.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage program-level performance tracking systems that highlight risks, opportunities, and execution gaps.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p style=\u0026quot;padding-left: 40px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Data-Driven Program Analysis\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Conduct deep-dive analysis into revenue, customer, and operational trends to surface insights used in leadership planning and decision-making.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deliver concise, executive-level summaries that translate complex datasets into clear, actionable recommendations that drive program direction.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support strategic planning discussions with data modeling, scenario analysis, and performance insights.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify patterns or gaps in CRM usage and recommend improvements to enhance data quality and reporting integrity.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p style=\u0026quot;padding-left: 40px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Cross-Functional Program Coordination\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Serve as the central coordination point for programs spanning Sales, CX, Operations, Enablement, and Executive stakeholders.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Create and manage structured workflows, intake processes, and operational templates that improve cross-team program execution.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support program-focused meetings, including agenda planning, facilitation support, action tracking, and follow-up execution.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify bottlenecks across teams and drive system or process solutions to improve execution, communication, and accountability.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p style=\u0026quot;padding-left: 40px;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Process Improvement \u0026amp;amp; Program Scalability\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Evaluate existing workflows and design program improvements that reduce friction and increase transparency.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Implement automation, templates, AI-driven tools, and standardized processes to create operational scale.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead initiatives that improve performance visibility, streamline data sources, and enhance organizational readiness for leadership reviews.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with system owners and cross-functional teams to improve Salesforce usability, reporting structures, and data integrity.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Have you got what it takes?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Program \u0026amp;amp; Project Management (planning, governance, execution, risk management)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Revenue \u0026amp;amp; Forecasting Analysis (MRR/ARR frameworks, pipeline visibility)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;KPI Design, Governance \u0026amp;amp; Leadership Reporting\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Salesforce Reporting, Data Quality \u0026amp;amp; Dashboard Insights\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Advanced Excel \u0026amp;amp; Power BI\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Process Documentation, Workflow Design \u0026amp;amp; Automation\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Executive Communication \u0026amp;amp; Presentation Development\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Cross-Functional Stakeholder Management \u0026amp;amp; Alignment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;AI-Driven Productivity \u0026amp;amp; Reporting Enhancements\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Role Impact\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Programs are delivered on time and in scope, with clear structure and strong cross-team alignment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Leadership has consistent, accurate visibility into operational, sales, and revenue performance.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Decision-making quality improves through centralized data, elevated insights, and streamlined executive reporting.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Organizational scale increases through process standardization, automation, and workflow optimization.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Cross-functional execution becomes more predictable, efficient, and accountable.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Preferred Qualifications\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience in Program or Project Management within SaaS, GTM, or operational environments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong analytical background with the ability to translate complex data into leadership-ready insights.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience partnering closely with senior leadership in a fast-moving environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated ability to streamline processes, deliver programs, and build scalable frameworks.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What’s in it for you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Requisition ID: \u0026lt;/strong\u0026gt;11604\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;Reporting into:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;VP of Sales\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;Role Type:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;Individual Contributor\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;strong\u0026gt;About NiCE \u0026lt;/strong\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4012241101,"name":"CX Americas, Management","child_ids":[4012275101,4012284101,4012279101,4012272101,4012278101,4020726101,4020728101,4020723101,4020729101,4020724101,4020727101,4020730101,4012276101,4020725101,4012273101,4012274101,4012282101,4020722101,4012281101,4012280101,4016670101,4060234101,4042900101,4060233101,4012283101,4029753101],"parent_id":null}],"offices":[{"id":4005059101,"name":"USA - Hoboken, NJ","location":"USA - Hoboken, NJ","child_ids":[],"parent_id":4005091101}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://boards.eu.greenhouse.io/nice/jobs/4944621101?gh_jid=4944621101","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4508533101,"location":{"name":"Philippines - Manila"},"metadata":[{"id":4778158101,"name":"Job Type","value":"Regular","value_type":"single_select"},{"id":4787631101,"name":"Hiring Manager","value":{"name":"Brandon Frisby","email":"brandon.frisby@nice.com","user_id":4108428101,"employee_id":"102218"},"value_type":"user"},{"id":4614529101,"name":"Category","value":"PROFESSIONAL SERVICES","value_type":"short_text"},{"id":4614545101,"name":"Job String","value":null,"value_type":"short_text"},{"id":4787135101,"name":"(HRBP) Critical Role","value":"Not Applicable","value_type":"single_select"},{"id":4952164101,"name":"(HRBP) Acquisition Job","value":"Not Applicable","value_type":"single_select"},{"id":7821998101,"name":"TA Director Only – Campaign","value":null,"value_type":"yes_no"}],"id":4944621101,"updated_at":"2026-09-14T06:17:19-04:00","requisition_id":"11591","title":"Proposal Writer","company_name":"NICE","first_published":"2026-09-08T10:22:15-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Position Summary\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Reporting to the SOW Writers Team Manager within the Professional Services Americas Organization, the \u0026lt;span data-teams=\u0026quot;true\u0026quot;\u0026gt;Statement of Work (SOW) Writer / Proposal Writer\u0026lt;/span\u0026gt; will be an integral part of the Americas SOW Writers Team. You will facilitate NICE Professional Services Statement of Work (SOW) creation for the Sales and Services organizations prior to order generation. You will ensure SOW consistency and accuracy for the Professional Services delivery teams, obtaining necessary approvals for non-standard offerings, coordinate with key organizational stakeholders, lead and facilitate SOW negotiations with our Customers.\u0026amp;nbsp; Additionally, you will update, administer and maintain tracking of your SOWs in Salesforce.com, analyze data and generate reports related to SOW Writer Team SLA adherence and other related metrics.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Key Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Develop the Statement of Work so that Sales, WCX Americas Professional Services and the Customer all have a clear understanding and agreement as to Professional Services deliverables and commercials.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead Customer-facing SOW negotiations, ensuring appropriate NICE stakeholders are engaged; Maintain ongoing contact with the Customer and the specific NICE organizations to monitor resolution of outstanding SOW items.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Liaise with NICE stakeholders to drive and guide NICE’s commercial and delivery best practices (WCX Americas Professional Services, Legal, Finance), ensuring these are accurately captured in the SOW.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Update or assist in updating document standards in the SOW Team shared space.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Participate in and contribute to ongoing initiatives to streamline and scale the SOW processes and workload.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain and update the SOW status and tracking in Salesforce.com.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Participate in training and development sessions on an ongoing basis in order to continually develop individual knowledge capital around the NICE solution set.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Analyze data and generate reports related to SOW Writer Team’s SLA adherence and other related metrics.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Liaise with Business Operations and MIS to enhance SOW Writer Team shared space in Salesforce.com.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Required Experience and Skills\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Previous Project Management and/or Client Management Experience desirable\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;5+ years of account and customer service and support experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong interpersonal/verbal and written language communication skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience leading customer-facing negotiations strongly preferred\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contact Center industry background\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong knowledge of NICE processes and products desirable\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience translating and organizing technical information into clear written documentation\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Data analysis, BI, and report creation skills strongly preferred\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working collaboratively under tight deadlines\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficient with all Microsoft Office tools\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;com proficiency desirable\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;NCMA Certification desirable\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Required Education\u0026lt;/strong\u0026gt; \u0026lt;strong\u0026gt;\u0026amp;amp; Certifications\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;BS degree in Communications, Technical Writing, Journalism or a related technical or business discipline\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What’s in it for you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join an ever-growing, market-disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Enjoy NICE-FLEX!\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Requisition ID: 11591\u0026lt;br\u0026gt;Reporting to: Manager, Proposal Writing\u0026lt;br\u0026gt;Role Type: Individual Contributor\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;strong\u0026gt;About NiCE \u0026lt;/strong\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4012330101,"name":"GCO - Customer Success \u0026 Services","child_ids":[],"parent_id":4012244101}],"offices":[{"id":4005172101,"name":"Philippines - Manila","location":"Philippines - Manila","child_ids":[],"parent_id":4005111101}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://boards.eu.greenhouse.io/nice/jobs/4947999101?gh_jid=4947999101","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4510115101,"location":{"name":"USA - Remote"},"metadata":[{"id":4778158101,"name":"Job Type","value":"Regular","value_type":"single_select"},{"id":4787631101,"name":"Hiring Manager","value":{"name":"Rod Guy","email":"rod.guy@nice.com","user_id":4114216101,"employee_id":"78672"},"value_type":"user"},{"id":4614529101,"name":"Category","value":"SALES","value_type":"short_text"},{"id":4614545101,"name":"Job String","value":"Sales.Pre-Sales.Product Pre-Sales","value_type":"short_text"},{"id":4787135101,"name":"(HRBP) Critical Role","value":"Not Applicable","value_type":"single_select"},{"id":4952164101,"name":"(HRBP) Acquisition Job","value":"Not Applicable","value_type":"single_select"},{"id":7821998101,"name":"TA Director Only – Campaign","value":null,"value_type":"yes_no"}],"id":4947999101,"updated_at":"2026-08-28T02:17:11-04:00","requisition_id":"11601","title":"Public Safety Solutions Engineer","company_name":"NICE","first_published":"2026-08-18T10:15:15-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;So, what’s the role all about?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The primary objective of this role is to successfully support in the winning of new business by positioning NiCE and its solution portfolio with prospects and partners within the Public Safety sector in North America.\u0026amp;nbsp;This person will work with the various functions within the company such as: Account Executives on the Public Safety business, Product Management, Business Development, Project Management, Legal, Marketing, Professional Services and Customer Support.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;How will you make an impact?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Support sales opportunities by being a product expert and being able to demonstrate solutions capabilities\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Need to have a full understanding of Criminal Justice Process workflow as it pertains to digital evidence\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Interview and engage a variety of user work groups within Public Safety agencies\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Construct needs assessment/analysis while working with Account Executive to ensure alignment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collect feedback on solution requirements and interface with Product Management\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Assisting in technical responses to RFPs, and presentations\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build out of Scope of Work documents (SOWs)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Continually learn market needs and future trends in the Public Safety sector\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop and deliver compelling presentations to end users, partners and consultants\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Sell NiCE value, differentiating between NiCE and its competitors when presenting value proposition to potential and existing customers\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain existing customer relationships with the goal of maximizing revenues long term through relationship building, use them as strong referral sources\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Have you got what it takes?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;BA/BS in Computer Science, Information Management Systems, or a related field\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;4+ years experience selling and/or sales engineering into Government verticals and/or into the overall Public Safety/Security industry\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in working with government Purchasing personnel related to RFP/Bid responses and state and/or federal contracts\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven consultative selling style with experience in demonstration and presentation preparation\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exceptional work ethic\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong technical knowledge\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent communication and presentation skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven creative problem-solving skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong desire to win and close business\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working with and influencing high end decision makers\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Travel requirement will be ~50% per month within assigned territory\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;strong\u0026gt;About NiCE \u0026lt;/strong\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4012316101,"name":"VM - Public Safety","child_ids":[],"parent_id":4012246101}],"offices":[{"id":4005168101,"name":"USA - Remote","location":"USA - Remote","child_ids":[],"parent_id":4005091101}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://boards.eu.greenhouse.io/nice/jobs/4965103101?gh_jid=4965103101","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4465579101,"location":{"name":"Israel - Raanana"},"metadata":[{"id":4778158101,"name":"Job Type","value":"Regular","value_type":"single_select"},{"id":4787631101,"name":"Hiring Manager","value":{"name":"Alex Kaspin","email":"alex.kaspin@nice.com","user_id":4107408101,"employee_id":"7576"},"value_type":"user"},{"id":4614529101,"name":"Category","value":"R\u0026D","value_type":"short_text"},{"id":4614545101,"name":"Job String","value":"R\u0026D.Software Engineering.Software Engineering Mgmt","value_type":"short_text"},{"id":4787135101,"name":"(HRBP) Critical Role","value":"Not Applicable","value_type":"single_select"},{"id":4952164101,"name":"(HRBP) Acquisition Job","value":"Not Applicable","value_type":"single_select"},{"id":7821998101,"name":"TA Director Only – Campaign","value":null,"value_type":"yes_no"}],"id":4965103101,"updated_at":"2026-09-02T02:35:41-04:00","requisition_id":"10834","title":"QA Director","company_name":"NICE","first_published":"2026-09-01T05:36:25-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;So, what’s the role all about?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are looking for a visionary engineering leader to architect and lead our quality engineering discipline into the AI era. You will own automation infrastructure, performance engineering, and all AI-driven quality initiatives — building and mentoring high-performing teams of engineers and architects who set the standard for how modern software is validated at scale.\u0026lt;br\u0026gt;This is not a maintenance role. You will disrupt legacy testing paradigms, champion agentic test generation, and embed AI-quality thinking into every stage of the SDLC — from the first commit to production monitoring. You will be the organizational bridge between engineering velocity and product reliability.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;How will you make an impact?\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;x_xfont-claude-response-body\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-olk-copy-source=\u0026quot;MessageBody\u0026quot;\u0026gt;AI Quality Strategy\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul type=\u0026quot;disc\u0026quot;\u0026gt;\n\u0026lt;li class=\u0026quot;x_MsoNormal\u0026quot;\u0026gt;Define and lead all AI-augmented quality initiatives across the organization\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;x_MsoNormal\u0026quot;\u0026gt;Deploy LLM-powered test generation, triage, and root-cause analysis tooling\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;x_MsoNormal\u0026quot;\u0026gt;Build frameworks for validating AI/ML model outputs and non-deterministic behaviors\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;x_MsoNormal\u0026quot;\u0026gt;Evaluate and integrate emerging AI quality toolchains (GitHub Copilot, Claude, agents)\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;x_MsoNormal\u0026quot;\u0026gt;Champion responsible AI testing practices, coverage standards, and governance models\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p class=\u0026quot;x_xfont-claude-response-body\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Automation Engineering\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul type=\u0026quot;disc\u0026quot;\u0026gt;\n\u0026lt;li class=\u0026quot;x_MsoNormal\u0026quot;\u0026gt;Own the full automation strategy across UI, API, and integration layers\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;div\u0026gt;\n\u0026lt;ul type=\u0026quot;disc\u0026quot;\u0026gt;\n\u0026lt;li class=\u0026quot;x_MsoNormal\u0026quot;\u0026gt;Architect scalable, maintainable test frameworks\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;ul type=\u0026quot;disc\u0026quot;\u0026gt;\n\u0026lt;li class=\u0026quot;x_MsoNormal\u0026quot;\u0026gt;Drive shift-left testing embedded in CI/CD pipelines (Jenkins, GitHub Actions)\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;x_MsoNormal\u0026quot;\u0026gt;Establish coverage KPIs, flakiness SLAs, and automation ROI metrics\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;x_MsoNormal\u0026quot;\u0026gt;Lead adoption of self-healing and AI-assisted test maintenance\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p class=\u0026quot;x_xfont-claude-response-body\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Performance Engineering\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul type=\u0026quot;disc\u0026quot;\u0026gt;\n\u0026lt;li class=\u0026quot;x_MsoNormal\u0026quot;\u0026gt;Lead performance and load testing strategy at enterprise scale\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;x_MsoNormal\u0026quot;\u0026gt;Define SLOs/SLAs and partner with SRE on reliability thresholds\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;x_MsoNormal\u0026quot;\u0026gt;Design continuous performance validation integrated into delivery pipelines\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;x_MsoNormal\u0026quot;\u0026gt;Drive root-cause analysis for regressions, bottlenecks, and latency spikes\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;x_MsoNormal\u0026quot;\u0026gt;Oversee toolchain including k6, JMeter, Gatling, and APM integrations\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p class=\u0026quot;x_xfont-claude-response-body\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;People \u0026amp;amp; Org Leadership\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul type=\u0026quot;disc\u0026quot;\u0026gt;\n\u0026lt;li class=\u0026quot;x_MsoNormal\u0026quot;\u0026gt;Lead and grow teams of automation engineers, performance engineers, and architects\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;x_MsoNormal\u0026quot;\u0026gt;Set technical direction, OKRs, and career ladders for the quality engineering org\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;x_MsoNormal\u0026quot;\u0026gt;Hire senior ICs and architect-level talent; build succession depth\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;x_MsoNormal\u0026quot;\u0026gt;Foster a culture of ownership, engineering craft, and continuous learning\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;div\u0026gt;\n\u0026lt;ul type=\u0026quot;disc\u0026quot;\u0026gt;\n\u0026lt;li class=\u0026quot;x_MsoNormal\u0026quot;\u0026gt;Partner cross-functionally with Product, DevOps, and R\u0026amp;amp;D\u0026amp;nbsp;leadership\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Have you got what it takes?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul type=\u0026quot;disc\u0026quot;\u0026gt;\n\u0026lt;li class=\u0026quot;x_MsoNormal\u0026quot; data-olk-copy-source=\u0026quot;MessageBody\u0026quot;\u0026gt;12+ years in software engineering or QA, with 5+ years in engineering leadership at the Director level or senior Staff+ with direct reports\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;x_MsoNormal\u0026quot;\u0026gt;Deep hands-on background in test automation architecture — you\u0026#39;ve built frameworks from scratch, not just inherited them\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;x_MsoNormal\u0026quot;\u0026gt;Proven track record leading performance engineering at scale (10,000+ concurrent users, distributed systems, cloud-native environments)\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;x_MsoNormal\u0026quot;\u0026gt;Experience shipping or operating AI/ML systems and understanding the unique quality challenges they introduce\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;x_MsoNormal\u0026quot;\u0026gt;Prior success managing multi-team orgs with both IC engineers and architects (10–40+ total headcount)\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;x_MsoNormal\u0026quot;\u0026gt;Enterprise software domain experience strongly preferred (SaaS, CCaaS, fintech, or similar high-uptime/regulated environments)\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p class=\u0026quot;x_xfont-claude-response-body\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;AI \u0026amp;amp; Technical Acumen\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul type=\u0026quot;disc\u0026quot;\u0026gt;\n\u0026lt;li class=\u0026quot;x_MsoNormal\u0026quot;\u0026gt;Working knowledge of LLM capabilities and limitations relevant to software testing (prompt engineering, RAG, agentic workflows)\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;x_MsoNormal\u0026quot;\u0026gt;Experience evaluating or integrating AI coding assistants (GitHub Copilot, Claude, Cursor, or equivalents) in engineering workflows\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;x_MsoNormal\u0026quot;\u0026gt;Comfort with statistical testing concepts: model drift detection, data validation, behavioral testing for non-deterministic outputs\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;x_MsoNormal\u0026quot;\u0026gt;Proficient in at least one scripting/programming language (Python, TypeScript, Java) and modern CI/CD tooling\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;x_MsoNormal\u0026quot;\u0026gt;Familiarity with observability and APM tools (Datadog, Grafana, Dynatrace, New Relic)\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p class=\u0026quot;x_xfont-claude-response-body\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Leadership\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul type=\u0026quot;disc\u0026quot;\u0026gt;\n\u0026lt;li class=\u0026quot;x_MsoNormal\u0026quot;\u0026gt;Exceptional communicator — able to translate deep technical concepts into executive-level strategy and roadmaps\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;x_MsoNormal\u0026quot;\u0026gt;Strong organizational influencer who shapes culture and engineering standards beyond your direct org\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;x_MsoNormal\u0026quot;\u0026gt;Data-driven decision maker: you measure quality outcomes, not just activity\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;x_MsoNormal\u0026quot;\u0026gt;Bias for hiring and developing senior talent; you build teams that outlast you\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;x_MsoNormal\u0026quot;\u0026gt;Comfortable operating in ambiguity and driving clarity in fast-moving environments\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What’s in it for you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Enjoy NiCE-FLEX!\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Requisition ID: 10834\u0026lt;/strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;Reporting into: Senior Director, Engineering, CX\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;Role Type: People Manager\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;#LI-Hybrid\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;strong\u0026gt;About NiCE \u0026lt;/strong\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4012321101,"name":"CX - R\u0026D Engineering","child_ids":[],"parent_id":4012244101}],"offices":[{"id":4005087101,"name":"Israel - Raanana","location":"Israel - Raanana","child_ids":[],"parent_id":4005050101}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://boards.eu.greenhouse.io/nice/jobs/4966216101?gh_jid=4966216101","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4465579101,"location":{"name":"Israel - Raanana"},"metadata":[{"id":4778158101,"name":"Job Type","value":"Regular","value_type":"single_select"},{"id":4787631101,"name":"Hiring Manager","value":{"name":"Alex Kaspin","email":"alex.kaspin@nice.com","user_id":4107408101,"employee_id":"7576"},"value_type":"user"},{"id":4614529101,"name":"Category","value":"R\u0026D","value_type":"short_text"},{"id":4614545101,"name":"Job String","value":"R\u0026D.Software Engineering.Software Engineering Mgmt","value_type":"short_text"},{"id":4787135101,"name":"(HRBP) Critical Role","value":"Not Applicable","value_type":"single_select"},{"id":4952164101,"name":"(HRBP) Acquisition Job","value":"Not Applicable","value_type":"single_select"},{"id":7821998101,"name":"TA Director Only – Campaign","value":null,"value_type":"yes_no"}],"id":4966216101,"updated_at":"2026-09-02T02:35:20-04:00","requisition_id":"10834","title":"Quality Director ","company_name":"NICE","first_published":"2026-09-02T02:35:20-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;So, what’s the role all about?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are looking for a visionary engineering leader to architect and lead our quality engineering discipline into the AI era. You will own automation infrastructure, performance engineering, and all AI-driven quality initiatives — building and mentoring high-performing teams of engineers and architects who set the standard for how modern software is validated at scale.\u0026lt;br\u0026gt;This is not a maintenance role. You will disrupt legacy testing paradigms, champion agentic test generation, and embed AI-quality thinking into every stage of the SDLC — from the first commit to production monitoring. You will be the organizational bridge between engineering velocity and product reliability.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;How will you make an impact?\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;x_xfont-claude-response-body\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-olk-copy-source=\u0026quot;MessageBody\u0026quot;\u0026gt;AI Quality Strategy\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul type=\u0026quot;disc\u0026quot;\u0026gt;\n\u0026lt;li class=\u0026quot;x_MsoNormal\u0026quot;\u0026gt;Define and lead all AI-augmented quality initiatives across the organization\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;x_MsoNormal\u0026quot;\u0026gt;Deploy LLM-powered test generation, triage, and root-cause analysis tooling\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;x_MsoNormal\u0026quot;\u0026gt;Build frameworks for validating AI/ML model outputs and non-deterministic behaviors\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;x_MsoNormal\u0026quot;\u0026gt;Evaluate and integrate emerging AI quality toolchains (GitHub Copilot, Claude, agents)\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;x_MsoNormal\u0026quot;\u0026gt;Champion responsible AI testing practices, coverage standards, and governance models\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p class=\u0026quot;x_xfont-claude-response-body\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Automation Engineering\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul type=\u0026quot;disc\u0026quot;\u0026gt;\n\u0026lt;li class=\u0026quot;x_MsoNormal\u0026quot;\u0026gt;Own the full automation strategy across UI, API, and integration layers\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;div\u0026gt;\n\u0026lt;ul type=\u0026quot;disc\u0026quot;\u0026gt;\n\u0026lt;li class=\u0026quot;x_MsoNormal\u0026quot;\u0026gt;Architect scalable, maintainable test frameworks\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;ul type=\u0026quot;disc\u0026quot;\u0026gt;\n\u0026lt;li class=\u0026quot;x_MsoNormal\u0026quot;\u0026gt;Drive shift-left testing embedded in CI/CD pipelines (Jenkins, GitHub Actions)\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;x_MsoNormal\u0026quot;\u0026gt;Establish coverage KPIs, flakiness SLAs, and automation ROI metrics\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;x_MsoNormal\u0026quot;\u0026gt;Lead adoption of self-healing and AI-assisted test maintenance\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p class=\u0026quot;x_xfont-claude-response-body\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Performance Engineering\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul type=\u0026quot;disc\u0026quot;\u0026gt;\n\u0026lt;li class=\u0026quot;x_MsoNormal\u0026quot;\u0026gt;Lead performance and load testing strategy at enterprise scale\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;x_MsoNormal\u0026quot;\u0026gt;Define SLOs/SLAs and partner with SRE on reliability thresholds\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;x_MsoNormal\u0026quot;\u0026gt;Design continuous performance validation integrated into delivery pipelines\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;x_MsoNormal\u0026quot;\u0026gt;Drive root-cause analysis for regressions, bottlenecks, and latency spikes\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;x_MsoNormal\u0026quot;\u0026gt;Oversee toolchain including k6, JMeter, Gatling, and APM integrations\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p class=\u0026quot;x_xfont-claude-response-body\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;People \u0026amp;amp; Org Leadership\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul type=\u0026quot;disc\u0026quot;\u0026gt;\n\u0026lt;li class=\u0026quot;x_MsoNormal\u0026quot;\u0026gt;Lead and grow teams of automation engineers, performance engineers, and architects\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;x_MsoNormal\u0026quot;\u0026gt;Set technical direction, OKRs, and career ladders for the quality engineering org\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;x_MsoNormal\u0026quot;\u0026gt;Hire senior ICs and architect-level talent; build succession depth\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;x_MsoNormal\u0026quot;\u0026gt;Foster a culture of ownership, engineering craft, and continuous learning\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;div\u0026gt;\n\u0026lt;ul type=\u0026quot;disc\u0026quot;\u0026gt;\n\u0026lt;li class=\u0026quot;x_MsoNormal\u0026quot;\u0026gt;Partner cross-functionally with Product, DevOps, and R\u0026amp;amp;D\u0026amp;nbsp;leadership\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Have you got what it takes?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul type=\u0026quot;disc\u0026quot;\u0026gt;\n\u0026lt;li class=\u0026quot;x_MsoNormal\u0026quot; data-olk-copy-source=\u0026quot;MessageBody\u0026quot;\u0026gt;12+ years in software engineering or QA, with 5+ years in engineering leadership at the Director level or senior Staff+ with direct reports\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;x_MsoNormal\u0026quot;\u0026gt;Deep hands-on background in test automation architecture — you\u0026#39;ve built frameworks from scratch, not just inherited them\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;x_MsoNormal\u0026quot;\u0026gt;Proven track record leading performance engineering at scale (10,000+ concurrent users, distributed systems, cloud-native environments)\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;x_MsoNormal\u0026quot;\u0026gt;Experience shipping or operating AI/ML systems and understanding the unique quality challenges they introduce\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;x_MsoNormal\u0026quot;\u0026gt;Prior success managing multi-team orgs with both IC engineers and architects (10–40+ total headcount)\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;x_MsoNormal\u0026quot;\u0026gt;Enterprise software domain experience strongly preferred (SaaS, CCaaS, fintech, or similar high-uptime/regulated environments)\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p class=\u0026quot;x_xfont-claude-response-body\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;AI \u0026amp;amp; Technical Acumen\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul type=\u0026quot;disc\u0026quot;\u0026gt;\n\u0026lt;li class=\u0026quot;x_MsoNormal\u0026quot;\u0026gt;Working knowledge of LLM capabilities and limitations relevant to software testing (prompt engineering, RAG, agentic workflows)\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;x_MsoNormal\u0026quot;\u0026gt;Experience evaluating or integrating AI coding assistants (GitHub Copilot, Claude, Cursor, or equivalents) in engineering workflows\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;x_MsoNormal\u0026quot;\u0026gt;Comfort with statistical testing concepts: model drift detection, data validation, behavioral testing for non-deterministic outputs\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;x_MsoNormal\u0026quot;\u0026gt;Proficient in at least one scripting/programming language (Python, TypeScript, Java) and modern CI/CD tooling\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;x_MsoNormal\u0026quot;\u0026gt;Familiarity with observability and APM tools (Datadog, Grafana, Dynatrace, New Relic)\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p class=\u0026quot;x_xfont-claude-response-body\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Leadership\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul type=\u0026quot;disc\u0026quot;\u0026gt;\n\u0026lt;li class=\u0026quot;x_MsoNormal\u0026quot;\u0026gt;Exceptional communicator — able to translate deep technical concepts into executive-level strategy and roadmaps\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;x_MsoNormal\u0026quot;\u0026gt;Strong organizational influencer who shapes culture and engineering standards beyond your direct org\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;x_MsoNormal\u0026quot;\u0026gt;Data-driven decision maker: you measure quality outcomes, not just activity\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;x_MsoNormal\u0026quot;\u0026gt;Bias for hiring and developing senior talent; you build teams that outlast you\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;x_MsoNormal\u0026quot;\u0026gt;Comfortable operating in ambiguity and driving clarity in fast-moving environments\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What’s in it for you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Enjoy NiCE-FLEX!\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Requisition ID: 10834\u0026lt;/strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;Reporting into: Senior\u0026amp;nbsp;Director, Engineering, CX\u0026lt;/strong\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;Role Type: People Manager\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;#LI-Hybrid\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;strong\u0026gt;About NiCE \u0026lt;/strong\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4012321101,"name":"CX - R\u0026D Engineering","child_ids":[],"parent_id":4012244101}],"offices":[{"id":4005087101,"name":"Israel - Raanana","location":"Israel - Raanana","child_ids":[],"parent_id":4005050101}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://boards.eu.greenhouse.io/nice/jobs/4933210101?gh_jid=4933210101","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4503664101,"location":{"name":"Israel - Raanana"},"metadata":[{"id":4778158101,"name":"Job Type","value":"Regular","value_type":"single_select"},{"id":4787631101,"name":"Hiring Manager","value":{"name":"Sharon Rosen","email":"sharon.rosen@nice.com","user_id":4114888101,"employee_id":"7058"},"value_type":"user"},{"id":4614529101,"name":"Category","value":"R\u0026D","value_type":"short_text"},{"id":4614545101,"name":"Job String","value":"R\u0026D.Project and Program Management.Project and Program Manager","value_type":"short_text"},{"id":4787135101,"name":"(HRBP) Critical Role","value":"Not Applicable","value_type":"single_select"},{"id":4952164101,"name":"(HRBP) Acquisition Job","value":"Not Applicable","value_type":"single_select"},{"id":7821998101,"name":"TA Director Only – Campaign","value":null,"value_type":"yes_no"}],"id":4933210101,"updated_at":"2026-09-06T06:53:19-04:00","requisition_id":"11502","title":"R\u0026D Operations Program Manager","company_name":"NICE","first_published":"2026-07-21T07:35:19-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;At NiCE, we don’t limit our challenges. 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data-aria-posinset=\u0026quot;2\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Tools include ALM (e.g., JIRA), security tools (static code analysis, third-party vulnerability scanning, etc.), build tools, AI-powered developer tools, and more.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;335559739\u0026amp;quot;:120}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;•\u0026quot; data-font=\u0026quot;Aptos\u0026quot; data-listid=\u0026quot;2\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:360,\u0026amp;quot;335559991\u0026amp;quot;:260,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;•\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;3\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;End-to-end accountability for process-change projects, from business requirement definition and planning to successful delivery and implementation.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;335559739\u0026amp;quot;:120}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;•\u0026quot; data-font=\u0026quot;Aptos\u0026quot; data-listid=\u0026quot;2\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:360,\u0026amp;quot;335559991\u0026amp;quot;:260,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;•\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;4\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Evaluate and help roll out AI-powered tools and workflows across R\u0026amp;amp;D, partnering with engineering leadership on adoption.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;335559739\u0026amp;quot;:120}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;•\u0026quot; data-font=\u0026quot;Aptos\u0026quot; data-listid=\u0026quot;2\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:360,\u0026amp;quot;335559991\u0026amp;quot;:260,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;•\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;5\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Lead R\u0026amp;amp;D audits across the organization — coordinating the audit process,\u0026amp;nbsp;collecting\u0026amp;nbsp;and managing the required data, and owning it end to end\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;335559739\u0026amp;quot;:120}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;•\u0026quot; data-font=\u0026quot;Aptos\u0026quot; data-listid=\u0026quot;2\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:360,\u0026amp;quot;335559991\u0026amp;quot;:260,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;•\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;6\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Work effectively with a variety of stakeholders to ensure successful execution, including R\u0026amp;amp;D teams, product managers, IT, and business operations.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;335559739\u0026amp;quot;:120}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;•\u0026quot; data-font=\u0026quot;Aptos\u0026quot; data-listid=\u0026quot;2\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:360,\u0026amp;quot;335559991\u0026amp;quot;:260,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;•\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;7\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Perform business analysis and provide guidance on best practices and\u0026amp;nbsp;possible approaches.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;335559739\u0026amp;quot;:120}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;•\u0026quot; data-font=\u0026quot;Aptos\u0026quot; data-listid=\u0026quot;2\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:360,\u0026amp;quot;335559991\u0026amp;quot;:260,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;•\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;8\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Continually find\u0026amp;nbsp;opportunities for improvements and enhancements in existing tools and processes.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;335559739\u0026amp;quot;:120}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Have you got what it takes?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;•\u0026quot; data-font=\u0026quot;Aptos\u0026quot; data-listid=\u0026quot;2\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:360,\u0026amp;quot;335559991\u0026amp;quot;:260,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;•\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;9\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;At least 5 years of experience as a Program Manager/PMO/Project Manager or equivalent at a global software company.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;335559739\u0026amp;quot;:120}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;•\u0026quot; data-font=\u0026quot;Aptos\u0026quot; data-listid=\u0026quot;2\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:360,\u0026amp;quot;335559991\u0026amp;quot;:260,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;•\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;10\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Hands-on experience using AI-powered tools in daily work (e.g., AI coding assistants such as Copilot, Claude Code, or Cursor).\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;335559739\u0026amp;quot;:120}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;•\u0026quot; data-font=\u0026quot;Aptos\u0026quot; data-listid=\u0026quot;2\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:360,\u0026amp;quot;335559991\u0026amp;quot;:260,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;•\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;11\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Experience with system analysis and management.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;335559739\u0026amp;quot;:120}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;•\u0026quot; data-font=\u0026quot;Aptos\u0026quot; data-listid=\u0026quot;2\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:360,\u0026amp;quot;335559991\u0026amp;quot;:260,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;•\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;12\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Experience with Atlassian tools — an advantage.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;335559739\u0026amp;quot;:120}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;•\u0026quot; data-font=\u0026quot;Aptos\u0026quot; data-listid=\u0026quot;2\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:360,\u0026amp;quot;335559991\u0026amp;quot;:260,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;•\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;13\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Experience working in R\u0026amp;amp;D organizations — an advantage.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;335559739\u0026amp;quot;:120}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;•\u0026quot; data-font=\u0026quot;Aptos\u0026quot; data-listid=\u0026quot;2\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:360,\u0026amp;quot;335559991\u0026amp;quot;:260,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;•\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;14\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Excellent problem-solving, organizational, and analytical skills.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;335559739\u0026amp;quot;:120}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;•\u0026quot; data-font=\u0026quot;Aptos\u0026quot; data-listid=\u0026quot;2\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:360,\u0026amp;quot;335559991\u0026amp;quot;:260,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;•\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;15\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Exceptional communication skills.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;335559739\u0026amp;quot;:120}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;•\u0026quot; data-font=\u0026quot;Aptos\u0026quot; data-listid=\u0026quot;2\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:360,\u0026amp;quot;335559991\u0026amp;quot;:260,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;•\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;16\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Fluent English\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Education\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span class=\u0026quot;TextRun SCXW86850406 BCX0\u0026quot; lang=\u0026quot;EN-US\u0026quot; data-contrast=\u0026quot;auto\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;NormalTextRun SCXW86850406 BCX0\u0026quot;\u0026gt;A university degree, preferably in Industrial Engineering\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;NormalTextRun SCXW86850406 BCX0\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;NormalTextRun SCXW86850406 BCX0\u0026quot;\u0026gt;or\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;NormalTextRun SCXW86850406 BCX0\u0026quot;\u0026gt;\u0026amp;nbsp;Information Systems\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;NormalTextRun SCXW86850406 BCX0\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;EOP Selected SCXW86850406 BCX0\u0026quot; data-ccp-props=\u0026quot;{\u0026amp;quot;335559739\u0026amp;quot;:120}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What’s in it for you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join an ever-growing, market-disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Enjoy NiCE-FLEX!\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;#LI-Hybrid\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Requisition ID: 11502\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Reporting into: Director, R\u0026amp;amp;D Operations, CX\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Role Type: IC\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;strong\u0026gt;About NiCE \u0026lt;/strong\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4012321101,"name":"CX - R\u0026D Engineering","child_ids":[],"parent_id":4012244101}],"offices":[{"id":4005087101,"name":"Israel - Raanana","location":"Israel - Raanana","child_ids":[],"parent_id":4005050101}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://boards.eu.greenhouse.io/nice/jobs/4856476101?gh_jid=4856476101","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4463711101,"location":{"name":"USA - Remote"},"metadata":[{"id":4778158101,"name":"Job Type","value":"Regular","value_type":"single_select"},{"id":4787631101,"name":"Hiring Manager","value":{"name":"Robert Stankavish","email":"robert.stankavish@nice.com","user_id":4569077101,"employee_id":"199417"},"value_type":"user"},{"id":4614529101,"name":"Category","value":"SALES","value_type":"short_text"},{"id":4614545101,"name":"Job String","value":"Sales.Maintenance Sales.Maintenance Sales Manager","value_type":"short_text"},{"id":4787135101,"name":"(HRBP) Critical Role","value":"Not Applicable","value_type":"single_select"},{"id":4952164101,"name":"(HRBP) Acquisition Job","value":"Not Applicable","value_type":"single_select"},{"id":7821998101,"name":"TA Director Only – Campaign","value":null,"value_type":"yes_no"}],"id":4856476101,"updated_at":"2026-08-28T02:17:11-04:00","requisition_id":"10793","title":"Renewal Account Manager, CX","company_name":"NICE","first_published":"2026-08-24T14:25:30-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;So, what’s the role all about?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The \u0026lt;span data-olk-copy-source=\u0026quot;MessageBody\u0026quot;\u0026gt;Renewal Account Manager\u0026lt;/span\u0026gt;, CX will be accountable for assisting customers, Suite Account Managers (SAM), and Account Executives (AE) with contract renewals and negotiations of these renewals.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Specifically, this position is responsible for retaining customers during the negotiation process, growing and retaining revenue with annual or CPI increases and specific product additions, and meeting team and individual goals related to their tasks.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;How will you make an impact?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Prepare and analyze financial reports and contractual documents ahead of internal renewal meetings to facilitate informed discussions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Engage directly with clients to understand their goals and desired outcomes for contract renewals, ensuring alignment with business objectives and customer expectations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Negotiating contract terms, pricing, and other details to achieve favorable outcomes for both the company and the customer, which will maintain and increase revenue through effective contract negotiations\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with SAMs, AEs, Technical Account Managers (TAMs) and the Finance team to represent the best interest of NiCE and revenue retention goals\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with the finance team to ensure healthy price points\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Extending contracts for multiple years\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Become intimately familiar with customer contracts and NiCE billing methods\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain working knowledge of competitors and what strategy NiCE should develop for counter offers and retaining the customer.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain working knowledge of NiCE products/services\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with TAMs, SAMs, and AEs to ensure consistent messaging to the customer\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Measure success via tracking of client retention and revenue growth with multiple sources such as Salesforce and Excel.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Communicate effectively and professionally with internal and external stakeholders.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Investigate areas of risk and prepare course of action/recommendations to minimize risk\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Create and prepare contract documents, presentations, emails, and spreadsheets to support contract management activities\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Have you got what it takes?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Bachelor’s degree in Information Technology or Business Administration or related field or equivalent work experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;4+ years applicable experience in contract negotiation\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;4+ years in contact center or service delivery\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with SAAS billing models\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated experience in a fast-paced environment and meeting customer contract timelines\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated experience working independently with little to no daily supervision\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to pivot between negotiation projects\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to multitask responsibilities\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exhibit adaptability and responsiveness by embracing change and implementing necessary adjustments to support evolving business needs and customer expectations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Thrive in uncertain environments by maintaining focus and productivity amid incomplete information or shifting parameters.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Tracking and reporting on renewal metrics, such as renewal rates.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;To be innovative with strategic ideas and approaches in negotiation\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;To have Problem solving and critical thinking skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;To be able to effectively communicate with high level customer stakeholders such as CEOs, CTOs, and CFOs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;To be Efficient with Microsoft office applications, PowerPoint, and Salesforce\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;Bonus Experience:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Account Management or sales experience\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;This job description is not intended to be all-inclusive, and employees will also perform other reasonable related business duties as assigned by immediate supervisor and other management as required. This organization reserves the right to revise or change job duties as the need arises. This job description does not constitute a written or implied contract of employment.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What’s in it for you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Requisition ID:\u0026amp;nbsp;\u0026lt;br\u0026gt;Reporting into: \u0026lt;/strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;Role Type: \u0026lt;/strong\u0026gt;Individual Contributor\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;strong\u0026gt;About NiCE \u0026lt;/strong\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4012330101,"name":"GCO - Customer Success \u0026 Services","child_ids":[],"parent_id":4012244101}],"offices":[{"id":4005168101,"name":"USA - Remote","location":"USA - Remote","child_ids":[],"parent_id":4005091101}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://boards.eu.greenhouse.io/nice/jobs/4821697101?gh_jid=4821697101","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4448131101,"location":{"name":"USA - Sandy, UT"},"metadata":[{"id":4778158101,"name":"Job Type","value":"Pipeline","value_type":"single_select"},{"id":4787631101,"name":"Hiring Manager","value":{"name":"Bryston Kehl","email":"bryston.kehl@niceincontact.com","user_id":4108524101,"employee_id":"128511"},"value_type":"user"},{"id":4614529101,"name":"Category","value":"SALES","value_type":"short_text"},{"id":4614545101,"name":"Job String","value":"Sales.Sales Development.Sales Development Rep","value_type":"short_text"},{"id":4787135101,"name":"(HRBP) Critical Role","value":"Not Applicable","value_type":"single_select"},{"id":4952164101,"name":"(HRBP) Acquisition Job","value":"Not Applicable","value_type":"single_select"},{"id":7821998101,"name":"TA Director Only – Campaign","value":false,"value_type":"yes_no"}],"id":4821697101,"updated_at":"2026-08-28T02:17:11-04:00","requisition_id":"10442","title":"Sales Development Representative","company_name":"NICE","first_published":"2026-03-24T18:07:42-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;So, what’s the role all about?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span class=\u0026quot;TextRun SCXW77687772 BCX8\u0026quot; lang=\u0026quot;EN-US\u0026quot; data-contrast=\u0026quot;none\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;NormalTextRun SCXW77687772 BCX8\u0026quot;\u0026gt;As a Sales Development Representative, you will play a crucial role in generating new business opportunities.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;NormalTextRun SCXW77687772 BCX8\u0026quot;\u0026gt;SDRs are\u0026lt;/span\u0026gt; \u0026lt;span class=\u0026quot;NormalTextRun SCXW77687772 BCX8\u0026quot;\u0026gt;valued\u0026lt;/span\u0026gt; \u0026lt;span class=\u0026quot;NormalTextRun SCXW77687772 BCX8\u0026quot;\u0026gt;and recognized \u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;NormalTextRun SCXW77687772 BCX8\u0026quot;\u0026gt;for the work they do \u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;NormalTextRun SCXW77687772 BCX8\u0026quot;\u0026gt;c\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;NormalTextRun SCXW77687772 BCX8\u0026quot;\u0026gt;reating the sales pipeline \u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;NormalTextRun SCXW77687772 BCX8\u0026quot;\u0026gt;we \u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;NormalTextRun SCXW77687772 BCX8\u0026quot;\u0026gt;need\u0026lt;/span\u0026gt; \u0026lt;span class=\u0026quot;NormalTextRun SCXW77687772 BCX8\u0026quot;\u0026gt;for NiCE’s success. \u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;NormalTextRun SCXW77687772 BCX8\u0026quot;\u0026gt;You will work closely with Account Executive\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;NormalTextRun SCXW77687772 BCX8\u0026quot;\u0026gt;s\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;NormalTextRun SCXW77687772 BCX8\u0026quot;\u0026gt; (AE\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;NormalTextRun SCXW77687772 BCX8\u0026quot;\u0026gt;s\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;NormalTextRun SCXW77687772 BCX8\u0026quot;\u0026gt;) \u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;NormalTextRun SCXW77687772 BCX8\u0026quot;\u0026gt;and your manager \u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;NormalTextRun SCXW77687772 BCX8\u0026quot;\u0026gt;to target the most strategic accounts\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;NormalTextRun SCXW77687772 BCX8\u0026quot;\u0026gt; in your territory\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;NormalTextRun SCXW77687772 BCX8\u0026quot;\u0026gt;, \u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;NormalTextRun SCXW77687772 BCX8\u0026quot;\u0026gt;using primarily tailored messaging in c\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;NormalTextRun SCXW77687772 BCX8\u0026quot;\u0026gt;alls and \u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;NormalTextRun SCXW77687772 BCX8\u0026quot;\u0026gt;emails to \u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;NormalTextRun SCXW77687772 BCX8\u0026quot;\u0026gt;create\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;NormalTextRun SCXW77687772 BCX8\u0026quot;\u0026gt; opportunities. Your goal will be to exceed\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;NormalTextRun SCXW77687772 BCX8\u0026quot;\u0026gt; your \u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;NormalTextRun SCXW77687772 BCX8\u0026quot;\u0026gt;quota\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;NormalTextRun SCXW77687772 BCX8\u0026quot;\u0026gt;,\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;NormalTextRun SCXW77687772 BCX8\u0026quot;\u0026gt; while intentionally preparing yourself for \u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;NormalTextRun SCXW77687772 BCX8\u0026quot;\u0026gt;future sales and leadership promotions\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;NormalTextRun SCXW77687772 BCX8\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;How will you make an impact?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;20\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;1\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;Generate new sales opportunities by leveraging our Target Account Framework to prospect new accounts within your territory.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;20\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;1\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;Select specific personas within the ICP for NiCE customers, add them to our Sales Engagement software, and complete prospecting activities.\u0026amp;nbsp; \u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;335557856\u0026amp;quot;:16777215,\u0026amp;quot;335559739\u0026amp;quot;:0}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;20\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;1\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;Collaborate with your AEs to target the best accounts and prospects.\u0026lt;/li\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;20\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;1\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;Complete activity and sales interactions that result in conversations with the right prospects.\u0026lt;/li\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;20\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;1\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;Set and achieve weekly and monthly goals from coaching conversations with your manager.\u0026lt;/li\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;20\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;1\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;Maintain a comprehensive knowledge of our industry, products, and services.\u0026lt;/li\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;20\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;1\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;Participate in frequent team meetings and training sessions, including our highly structured 2-month ramping and onboarding program, and sales and leadership preparation programs.\u0026lt;/li\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;20\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;1\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;Perform other duties as assigned.\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;335557856\u0026amp;quot;:16777215,\u0026amp;quot;335559739\u0026amp;quot;:0}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Have you got what it takes?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;19\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;1\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;Strong self-discipline and time management abilities.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;19\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;1\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;Strong written and verbal communication skills.\u0026lt;/li\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;19\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;1\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;Strong skills in teamwork and success contributing to a healthy team environment.\u0026lt;/li\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;19\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;1\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;Comfortable completing high-volume, quality prospecting activities.\u0026lt;/li\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;19\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;1\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;Ability to build rapport quickly and handle objections effectively with senior-level executives. \u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;335551550\u0026amp;quot;:6,\u0026amp;quot;335551620\u0026amp;quot;:6,\u0026amp;quot;335557856\u0026amp;quot;:16777215,\u0026amp;quot;335559739\u0026amp;quot;:0}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;19\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;1\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;Experience with modern prospecting software tools. \u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;335551550\u0026amp;quot;:6,\u0026amp;quot;335551620\u0026amp;quot;:6,\u0026amp;quot;335557856\u0026amp;quot;:16777215,\u0026amp;quot;335559739\u0026amp;quot;:0}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;19\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;1\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;Self-motivated and goal oriented.\u0026lt;/li\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;19\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;1\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;Resilient with a growth mindset. \u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;335551550\u0026amp;quot;:6,\u0026amp;quot;335551620\u0026amp;quot;:6,\u0026amp;quot;335557856\u0026amp;quot;:16777215,\u0026amp;quot;335559739\u0026amp;quot;:0}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;19\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;1\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;Previous sales experience preferred but not required. \u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;335551550\u0026amp;quot;:6,\u0026amp;quot;335551620\u0026amp;quot;:6,\u0026amp;quot;335557856\u0026amp;quot;:16777215,\u0026amp;quot;335559739\u0026amp;quot;:0}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;19\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;1\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;Bachelor’s Degree preferred but not required\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Why Join Us:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;17\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;1\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;Skill Development:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt; We promote SDRs into other roles within the company, especially in sales, focusing on continuous learning and skill enhancement.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;17\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;1\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;High-Performing Culture:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt; Be part of a high-growth, well-established software company where high performance is recognized and rewarded.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;17\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;1\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;Collaborative Environment:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt; Work in a supportive and collaborative environment where your contributions are valued.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;17\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;1\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;Valuable Work:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt; Engage in meaningful work that directly impacts our company\u0026#39;s growth and success.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;17\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;1\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;Respected Role:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt; The SDR role is respected and seen as a critical component of our sales strategy.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;335557856\u0026amp;quot;:16777215,\u0026amp;quot;335559739\u0026amp;quot;:0}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Enjoy NiCE-FLEX!\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 3 days working from the office and 2 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What’s in it for you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;This job description is not intended to be all-inclusive, and employee will also perform other reasonable related business duties as assigned by immediate supervisor and other management as required.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;This organization reserves the right to revise or change job duties as the need arises. This job description does not constitute a written or implied contract of employment.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;strong\u0026gt;About NiCE \u0026lt;/strong\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4012304101,"name":"CX - CXone - Sales","child_ids":[],"parent_id":4012244101}],"offices":[{"id":4005064101,"name":"USA - Sandy, UT","location":"USA - Sandy, UT","child_ids":[],"parent_id":4005091101}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://boards.eu.greenhouse.io/nice/jobs/4965981101?gh_jid=4965981101","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4518010101,"location":{"name":"Brazil - Sao Paulo"},"metadata":[{"id":4778158101,"name":"Job Type","value":"Regular","value_type":"single_select"},{"id":4787631101,"name":"Hiring Manager","value":{"name":"Natalia Peart","email":"natalia.peart@nice.com","user_id":4112843101,"employee_id":"152622"},"value_type":"user"},{"id":4614529101,"name":"Category","value":"SALES","value_type":"short_text"},{"id":4614545101,"name":"Job String","value":"Sales.Sales Development.Sales Development Rep","value_type":"short_text"},{"id":4787135101,"name":"(HRBP) Critical Role","value":"Not Applicable","value_type":"single_select"},{"id":4952164101,"name":"(HRBP) Acquisition Job","value":"Not Applicable","value_type":"single_select"},{"id":7821998101,"name":"TA Director Only – Campaign","value":null,"value_type":"yes_no"}],"id":4965981101,"updated_at":"2026-09-02T08:46:52-04:00","requisition_id":"11678","title":"Sales Development Representative ","company_name":"NICE","first_published":"2026-09-02T08:46:52-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;So, what’s the role all about?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span class=\u0026quot;TextRun SCXW77687772 BCX8\u0026quot; lang=\u0026quot;EN-US\u0026quot; data-contrast=\u0026quot;none\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;NormalTextRun SCXW77687772 BCX8\u0026quot;\u0026gt;As a Sales Development Representative, you will play a crucial role in generating new business opportunities.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;NormalTextRun SCXW77687772 BCX8\u0026quot;\u0026gt;SDRs are\u0026lt;/span\u0026gt; \u0026lt;span class=\u0026quot;NormalTextRun SCXW77687772 BCX8\u0026quot;\u0026gt;valued\u0026lt;/span\u0026gt; \u0026lt;span class=\u0026quot;NormalTextRun SCXW77687772 BCX8\u0026quot;\u0026gt;and recognized \u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;NormalTextRun SCXW77687772 BCX8\u0026quot;\u0026gt;for the work they do \u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;NormalTextRun SCXW77687772 BCX8\u0026quot;\u0026gt;c\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;NormalTextRun SCXW77687772 BCX8\u0026quot;\u0026gt;reating the sales pipeline \u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;NormalTextRun SCXW77687772 BCX8\u0026quot;\u0026gt;we \u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;NormalTextRun SCXW77687772 BCX8\u0026quot;\u0026gt;need\u0026lt;/span\u0026gt; \u0026lt;span class=\u0026quot;NormalTextRun SCXW77687772 BCX8\u0026quot;\u0026gt;for NiCE’s success. \u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;NormalTextRun SCXW77687772 BCX8\u0026quot;\u0026gt;You will work closely with Account Executive\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;NormalTextRun SCXW77687772 BCX8\u0026quot;\u0026gt;s\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;NormalTextRun SCXW77687772 BCX8\u0026quot;\u0026gt; (AE\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;NormalTextRun SCXW77687772 BCX8\u0026quot;\u0026gt;s\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;NormalTextRun SCXW77687772 BCX8\u0026quot;\u0026gt;) \u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;NormalTextRun SCXW77687772 BCX8\u0026quot;\u0026gt;and your manager \u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;NormalTextRun SCXW77687772 BCX8\u0026quot;\u0026gt;to target the most strategic accounts\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;NormalTextRun SCXW77687772 BCX8\u0026quot;\u0026gt; in your territory\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;NormalTextRun SCXW77687772 BCX8\u0026quot;\u0026gt;, \u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;NormalTextRun SCXW77687772 BCX8\u0026quot;\u0026gt;using primarily tailored messaging in c\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;NormalTextRun SCXW77687772 BCX8\u0026quot;\u0026gt;alls and \u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;NormalTextRun SCXW77687772 BCX8\u0026quot;\u0026gt;emails to \u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;NormalTextRun SCXW77687772 BCX8\u0026quot;\u0026gt;create\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;NormalTextRun SCXW77687772 BCX8\u0026quot;\u0026gt; opportunities. Your goal will be to exceed\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;NormalTextRun SCXW77687772 BCX8\u0026quot;\u0026gt; your \u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;NormalTextRun SCXW77687772 BCX8\u0026quot;\u0026gt;quota\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;NormalTextRun SCXW77687772 BCX8\u0026quot;\u0026gt;,\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;NormalTextRun SCXW77687772 BCX8\u0026quot;\u0026gt; while intentionally preparing yourself for \u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;NormalTextRun SCXW77687772 BCX8\u0026quot;\u0026gt;future sales and leadership promotions\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;NormalTextRun SCXW77687772 BCX8\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span class=\u0026quot;TextRun SCXW77687772 BCX8\u0026quot; lang=\u0026quot;EN-US\u0026quot; data-contrast=\u0026quot;none\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;NormalTextRun SCXW77687772 BCX8\u0026quot;\u0026gt;Candidates must be able to commute to the NiCE office in São Paulo a minimum of two days per week.\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;How will you make an impact?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;20\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;1\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;Generate new sales opportunities by leveraging our Target Account Framework to prospect new accounts within your territory.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;20\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;1\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;Select specific personas within the ICP for NiCE customers, add them to our Sales Engagement software, and complete prospecting activities.\u0026amp;nbsp; \u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;335557856\u0026amp;quot;:16777215,\u0026amp;quot;335559739\u0026amp;quot;:0}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;20\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;1\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;Collaborate with your AEs to target the best accounts and prospects.\u0026lt;/li\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;20\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;1\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;Complete activity and sales interactions that result in conversations with the right prospects.\u0026lt;/li\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;20\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;1\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;Set and achieve weekly and monthly goals from coaching conversations with your manager.\u0026lt;/li\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;20\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;1\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;Maintain a comprehensive knowledge of our industry, products, and services.\u0026lt;/li\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;20\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;1\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;Participate in frequent team meetings and training sessions, including our highly structured 2-month ramping and onboarding program, and sales and leadership preparation programs.\u0026lt;/li\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;20\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;1\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;Perform other duties as assigned.\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;335557856\u0026amp;quot;:16777215,\u0026amp;quot;335559739\u0026amp;quot;:0}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Have you got what it takes?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;19\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;1\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;Strong self-discipline and time management abilities.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;19\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;1\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;Strong written and verbal communication skills.\u0026lt;/li\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;19\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;1\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;Strong skills in teamwork and success contributing to a healthy team environment.\u0026lt;/li\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;19\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;1\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;Comfortable completing high-volume, quality prospecting activities.\u0026lt;/li\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;19\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;1\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;Ability to build rapport quickly and handle objections effectively with senior-level executives. \u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;335551550\u0026amp;quot;:6,\u0026amp;quot;335551620\u0026amp;quot;:6,\u0026amp;quot;335557856\u0026amp;quot;:16777215,\u0026amp;quot;335559739\u0026amp;quot;:0}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;19\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;1\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;Experience with modern prospecting software tools. \u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;335551550\u0026amp;quot;:6,\u0026amp;quot;335551620\u0026amp;quot;:6,\u0026amp;quot;335557856\u0026amp;quot;:16777215,\u0026amp;quot;335559739\u0026amp;quot;:0}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;19\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;1\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;Self-motivated and goal oriented.\u0026lt;/li\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;19\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;1\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;Resilient with a growth mindset. \u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;335551550\u0026amp;quot;:6,\u0026amp;quot;335551620\u0026amp;quot;:6,\u0026amp;quot;335557856\u0026amp;quot;:16777215,\u0026amp;quot;335559739\u0026amp;quot;:0}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;19\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;1\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;Previous sales experience preferred but not required. \u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;335551550\u0026amp;quot;:6,\u0026amp;quot;335551620\u0026amp;quot;:6,\u0026amp;quot;335557856\u0026amp;quot;:16777215,\u0026amp;quot;335559739\u0026amp;quot;:0}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;19\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;1\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;Bachelor’s Degree preferred but not required\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Why Join Us:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;17\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;1\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;Skill Development:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt; We promote SDRs into other roles within the company, especially in sales, focusing on continuous learning and skill enhancement.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;17\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;1\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;High-Performing Culture:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt; Be part of a high-growth, well-established software company where high performance is recognized and rewarded.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;17\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;1\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;Collaborative Environment:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt; Work in a supportive and collaborative environment where your contributions are valued.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;17\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;1\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;Valuable Work:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt; Engage in meaningful work that directly impacts our company\u0026#39;s growth and success.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;17\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;1\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;Respected Role:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt; The SDR role is respected and seen as a critical component of our sales strategy.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;335557856\u0026amp;quot;:16777215,\u0026amp;quot;335559739\u0026amp;quot;:0}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Enjoy NiCE-FLEX!\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 3 days working from the office and 2 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What’s in it for you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;This job description is not intended to be all-inclusive, and employee will also perform other reasonable related business duties as assigned by immediate supervisor and other management as required.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;This organization reserves the right to revise or change job duties as the need arises. This job description does not constitute a written or implied contract of employment.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;strong\u0026gt;About NiCE \u0026lt;/strong\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4012241101,"name":"CX Americas, Management","child_ids":[4012275101,4012284101,4012279101,4012272101,4012278101,4020726101,4020728101,4020723101,4020729101,4020724101,4020727101,4020730101,4012276101,4020725101,4012273101,4012274101,4012282101,4020722101,4012281101,4012280101,4016670101,4060234101,4042900101,4060233101,4012283101,4029753101],"parent_id":null}],"offices":[{"id":4005165101,"name":"Brazil - Remote","location":"Brazil - Remote","child_ids":[],"parent_id":4005095101}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://boards.eu.greenhouse.io/nice/jobs/4920536101?gh_jid=4920536101","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4497858101,"location":{"name":"USA - Remote"},"metadata":[{"id":4778158101,"name":"Job Type","value":"Regular","value_type":"single_select"},{"id":4787631101,"name":"Hiring Manager","value":{"name":"Jaimie Spears","email":"jaimie.spears@nice.com","user_id":4488566101,"employee_id":"197286"},"value_type":"user"},{"id":4614529101,"name":"Category","value":"SALES","value_type":"short_text"},{"id":4614545101,"name":"Job String","value":"Sales.Pre-Sales.Sales Engineer","value_type":"short_text"},{"id":4787135101,"name":"(HRBP) Critical Role","value":"Not Applicable","value_type":"single_select"},{"id":4952164101,"name":"(HRBP) Acquisition Job","value":"Cognigy / Agentic AI","value_type":"single_select"},{"id":7821998101,"name":"TA Director Only – Campaign","value":null,"value_type":"yes_no"}],"id":4920536101,"updated_at":"2026-08-28T02:17:11-04:00","requisition_id":"11391","title":"Sales Engineer, Cognigy","company_name":"NICE","first_published":"2026-07-07T10:43:23-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;So, what’s the role all about?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As part of the Presales team, you will work closely with Sales on discovery calls, technical deep dives, demos, and POCs, acting as a trusted advisor who bridges technology and business value\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;How will you make an impact? \u0026lt;/strong\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Lead discovery and solutioning.\u0026lt;/strong\u0026gt; Own discovery calls and technical deep dives to uncover pain points and identify opportunities across NiCE\u0026#39;s Customer Service Automation portfolio — including AI-driven Intelligent Virtual Agents, Knowledge Management, Analytics, Intelligent Routing, and Digital Engagement.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Tell compelling stories.\u0026lt;/strong\u0026gt; Deliver customized, high-impact demos and presentations that don\u0026#39;t just show product features they paint a vision of what exceptional customer experience looks like.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Respond to RFIs and RFPs.\u0026lt;/strong\u0026gt; Craft creative, differentiated responses that go beyond checkbox compliance and make NiCE stand out.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Drive POVs.\u0026lt;/strong\u0026gt; Design and execute proof-of-value that demonstrate real-world value and accelerate deal velocity.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Stay sharp on the competitive landscape.\u0026lt;/strong\u0026gt; Continuously track market trends, competitive positioning, and emerging technologies across AI, digital, analytics, and cloud platforms.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Upskill others.\u0026lt;/strong\u0026gt; Provide technical expertise and upskill others across adjacent teams, becoming a go-to voice for AI\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Have you got what it takes? \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;7+ years in a solutions engineering, pre-sales, or sales architecture role, engaged in planning and executing complex enterprise software sales\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;7+ years of consulting or customer engagement experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;5+ years of contact center experience, with deep familiarity of the CCaaS landscape\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven track record delivering best-in-class solutions with strong work examples\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Technical Skills\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Strong JavaScript programming and scripting skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hands-on experience with conversational AI, chatbots, virtual agents, or low-code automation platforms\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with knowledge management, asynchronous messaging, and omnichannel engagement solutions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with enterprise SaaS architecture, APIs, and integrations\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Working knowledge of web technologies: HTML, JavaScript, CSS, DOM, and browser developer tools\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfortable leveraging AI-assisted coding tools and vibe coding techniques to rapidly prototype and iterate on solutions\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Business \u0026amp;amp; Communication Skills\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Strong business acumen able to quickly understand new business processes and connect technology to revenue and profit outcomes\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Analytically minded with excellent problem-solving, presentation, and storytelling skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to draw out root causes, not just symptoms, and apply creative thinking to solve them\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Skilled at managing multiple priorities and deliverables across concurrent client engagements\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Nice to Have\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Bachelor\u0026#39;s degree in a related technology field; MBA preferred\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with NiCE, Cognigy, or comparable CCaaS / conversational AI platforms\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What’s in it for you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About \u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;Cognigy\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;NiCE Cognigy delivers AI that works—fast, human, and enterprise-ready. As the leading AI-first CX platform built for real-world scale, we combine Generative and Conversational AI through orchestration, tools, and enterprise systems to power Agentic AI. Backed by global CX leader NiCE, we empower brands with AI Agents that redefine customer experiences and achieve measurable ROI—instantly, across every channel and in 100+ languages.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Requisition ID: 10507\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;strong\u0026gt;About NiCE \u0026lt;/strong\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4053783101,"name":"CX - Agentic Experience Automation","child_ids":[],"parent_id":4058412101}],"offices":[{"id":4005168101,"name":"USA - Remote","location":"USA - Remote","child_ids":[],"parent_id":4005091101}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://boards.eu.greenhouse.io/nice/jobs/4914352101?gh_jid=4914352101","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4494821101,"location":{"name":"Philippines - Manila"},"metadata":[{"id":4778158101,"name":"Job Type","value":"Regular","value_type":"single_select"},{"id":4787631101,"name":"Hiring Manager","value":{"name":"Yulia Neiter","email":"yulia.neiter@nice.com","user_id":4116397101,"employee_id":"7426"},"value_type":"user"},{"id":4614529101,"name":"Category","value":"R\u0026D","value_type":"short_text"},{"id":4614545101,"name":"Job String","value":"R\u0026D.Software Engineering.Software Engineer","value_type":"short_text"},{"id":4787135101,"name":"(HRBP) Critical Role","value":"Not Applicable","value_type":"single_select"},{"id":4952164101,"name":"(HRBP) Acquisition Job","value":"Not Applicable","value_type":"single_select"},{"id":7821998101,"name":"TA Director Only – Campaign","value":null,"value_type":"yes_no"}],"id":4914352101,"updated_at":"2026-08-28T02:17:11-04:00","requisition_id":"11359","title":"Salesforce Developer (Software Engineer)","company_name":"NICE","first_published":"2026-07-06T12:24:00-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;\u0026lt;span data-ccp-parastyle=\u0026quot;header\u0026quot;\u0026gt;So, \u0026lt;/span\u0026gt;\u0026lt;span data-ccp-parastyle=\u0026quot;header\u0026quot;\u0026gt;what’s\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-parastyle=\u0026quot;header\u0026quot;\u0026gt;\u0026amp;nbsp;t\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-parastyle=\u0026quot;header\u0026quot;\u0026gt;he\u0026lt;/span\u0026gt;\u0026amp;nbsp;\u0026lt;span data-ccp-parastyle=\u0026quot;header\u0026quot;\u0026gt;r\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-parastyle=\u0026quot;header\u0026quot;\u0026gt;ole\u0026lt;/span\u0026gt;\u0026amp;nbsp;\u0026lt;span data-ccp-parastyle=\u0026quot;header\u0026quot;\u0026gt;all about?\u0026lt;br\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;The Salesforce Developer (Software Engineer) will help maintain and drive enhancements to our Salesforce.com platform. This position will design and build visual force pages, complex triggers and custom objects. The position is responsible for the solution design and development with-in Salesforce.com CRM and third party applications. You will work closely with internal members of the sales, marketing, service and operations organizations.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;How will you make an impact?\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Create applications to interface with Salesforce and Salesforce.com\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Evaluate existing processes and determine potential Salesforce-enabled enhancements\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify opportunities for automation in Salesforce\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage daily support and maintenance of internal Salesforce instance, and conduct long-term improvement operations to ensure compatibility with evolving requirements\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Communicate with project managers, clients and other developers to design cohesive project strategies and ensure effective collaboration throughout all phases of development, testing and deployment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain a flexible and proactive work environment to facilitate a quick response to changing project requirements and customer objectives, and innovate ways to meet corporate and department goals successfully\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with various internal departments, including marketing, product development and operations, to ensure Salesforce environment supports internal needs relating to functionality and performance\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Follow the company Code of Ethics and inContact policies and procedures at all times.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Communicate in an effective and professional way with customers in and outside of inContact.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;Have you got what it takes?\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Required Skills \u0026amp;amp; Qualifications:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Bachelor’s degree in Computer Science, Engineering\u0026lt;strong\u0026gt;, a related field, or equivalent experience\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;4+\u0026lt;/strong\u0026gt; years of experience in software development \u0026lt;strong\u0026gt;is required\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficient in \u0026lt;strong\u0026gt;at least 1 of Apex, Java (Spring Boot, Hibernate), .NET frameworks (C#, ASP.NET Core), or a similar modern language\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Experience with modern JavaScript front end development and frameworks is a strong plus\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Solid understanding of scripting languages such as Python, Bash, or PowerShell \u0026lt;strong\u0026gt;is a plus\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working with RESTful APIs, web services, and databases (SQL Server, MySQL, or Oracle)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with version control tools like Git\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong analytical and problem-solving skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent communication and teamwork abilities\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p data-ccp-border-bottom=\u0026quot;0px none \u0026quot; data-ccp-padding-bottom=\u0026quot;0px\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;What’s in it for you?\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335551550\u0026amp;quot;:6,\u0026amp;quot;335551620\u0026amp;quot;:6,\u0026amp;quot;335559740\u0026amp;quot;:240,\u0026amp;quot;335572083\u0026amp;quot;:0,\u0026amp;quot;335572084\u0026amp;quot;:0,\u0026amp;quot;335572085\u0026amp;quot;:0,\u0026amp;quot;469789810\u0026amp;quot;:\u0026amp;quot;nil\u0026amp;quot;}\u0026quot;\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;TextRun SCXW263065674 BCX8\u0026quot; lang=\u0026quot;EN-US\u0026quot; data-contrast=\u0026quot;auto\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;NormalTextRun SCXW263065674 BCX8\u0026quot;\u0026gt;J\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;NormalTextRun SCXW263065674 BCX8\u0026quot;\u0026gt;oin\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;NormalTextRun SCXW263065674 BCX8\u0026quot;\u0026gt;\u0026amp;nbsp;a\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;NormalTextRun SCXW263065674 BCX8\u0026quot;\u0026gt;n ever-growing, market disrupting\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;NormalTextRun SCXW263065674 BCX8\u0026quot;\u0026gt;,\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;NormalTextRun SCXW263065674 BCX8\u0026quot;\u0026gt;\u0026amp;nbsp;global\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;NormalTextRun SCXW263065674 BCX8\u0026quot;\u0026gt;company\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;NormalTextRun SCXW263065674 BCX8\u0026quot;\u0026gt;where the teams\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;NormalTextRun SCXW263065674 BCX8\u0026quot;\u0026gt;–\u0026lt;/span\u0026gt;\u0026amp;nbsp;\u0026lt;span class=\u0026quot;NormalTextRun SCXW263065674 BCX8\u0026quot;\u0026gt;comprised\u0026lt;/span\u0026gt;\u0026amp;nbsp;\u0026lt;span class=\u0026quot;NormalTextRun SCXW263065674 BCX8\u0026quot;\u0026gt;of the best of the best\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;NormalTextRun SCXW263065674 BCX8\u0026quot;\u0026gt;\u0026amp;nbsp;–\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;NormalTextRun SCXW263065674 BCX8\u0026quot;\u0026gt;work in a\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;NormalTextRun SCXW263065674 BCX8\u0026quot;\u0026gt;fast-paced,\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;NormalTextRun SCXW263065674 BCX8\u0026quot;\u0026gt;collaborative,\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;NormalTextRun SCXW263065674 BCX8\u0026quot;\u0026gt;\u0026amp;nbsp;and creative environment!\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;NormalTextRun SCXW263065674 BCX8\u0026quot;\u0026gt;As the market leader, e\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;NormalTextRun SCXW263065674 BCX8\u0026quot;\u0026gt;very day at NICE is a\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;NormalTextRun SCXW263065674 BCX8\u0026quot;\u0026gt;\u0026amp;nbsp;chance\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;NormalTextRun SCXW263065674 BCX8\u0026quot;\u0026gt;\u0026amp;nbsp;to learn and grow\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;NormalTextRun SCXW263065674 BCX8\u0026quot;\u0026gt;,\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;NormalTextRun SCXW263065674 BCX8\u0026quot;\u0026gt;\u0026amp;nbsp;and\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;NormalTextRun SCXW263065674 BCX8\u0026quot;\u0026gt;there are\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;NormalTextRun SCXW263065674 BCX8\u0026quot;\u0026gt;endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;NormalTextRun SpellingErrorV2Themed SCXW263065674 BCX8\u0026quot;\u0026gt;NICEr\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;NormalTextRun SCXW263065674 BCX8\u0026quot;\u0026gt;!\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;EOP SCXW263065674 BCX8\u0026quot; data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p data-ccp-border-top=\u0026quot;0px none \u0026quot; data-ccp-padding-top=\u0026quot;0px\u0026quot; data-ccp-border-bottom=\u0026quot;0px none \u0026quot; data-ccp-padding-bottom=\u0026quot;0px\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Enjoy NICE-FLEX!\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240,\u0026amp;quot;335572083\u0026amp;quot;:0,\u0026amp;quot;335572084\u0026amp;quot;:0,\u0026amp;quot;335572085\u0026amp;quot;:0,\u0026amp;quot;469789810\u0026amp;quot;:\u0026amp;quot;nil\u0026amp;quot;}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p data-ccp-border-top=\u0026quot;0px none \u0026quot; data-ccp-padding-top=\u0026quot;0px\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335551550\u0026amp;quot;:6,\u0026amp;quot;335551620\u0026amp;quot;:6,\u0026amp;quot;335559740\u0026amp;quot;:240,\u0026amp;quot;335572083\u0026amp;quot;:0,\u0026amp;quot;335572084\u0026amp;quot;:0,\u0026amp;quot;335572085\u0026amp;quot;:0,\u0026amp;quot;469789810\u0026amp;quot;:\u0026amp;quot;nil\u0026amp;quot;}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;Requisition ID: 11359\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;Reporting into:\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;Manager, Cloud Operations\u0026lt;br\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;Role Type:\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;Individual Contributor\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;strong\u0026gt;About NiCE \u0026lt;/strong\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4060479101,"name":"GCO - IT","child_ids":[],"parent_id":4016399101}],"offices":[{"id":4005172101,"name":"Philippines - Manila","location":"Philippines - Manila","child_ids":[],"parent_id":4005111101}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://boards.eu.greenhouse.io/nice/jobs/4971123101?gh_jid=4971123101","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4520223101,"location":{"name":"USA - Sandy, UT"},"metadata":[{"id":4778158101,"name":"Job Type","value":"Regular","value_type":"single_select"},{"id":4787631101,"name":"Hiring Manager","value":{"name":"Henry Miles","email":"henry.miles@niceincontact.com","user_id":4110226101,"employee_id":"118148"},"value_type":"user"},{"id":4614529101,"name":"Category","value":"ACCOUNTING \u0026 FINANCE","value_type":"short_text"},{"id":4614545101,"name":"Job String","value":"Accounting \u0026 Finance.Accounting.Accounting","value_type":"short_text"},{"id":4787135101,"name":"(HRBP) Critical Role","value":"Not Applicable","value_type":"single_select"},{"id":4952164101,"name":"(HRBP) Acquisition Job","value":"Not Applicable","value_type":"single_select"},{"id":7821998101,"name":"TA Director Only – Campaign","value":null,"value_type":"yes_no"}],"id":4971123101,"updated_at":"2026-09-11T17:33:06-04:00","requisition_id":"11700","title":"Senior Accountant ","company_name":"NICE","first_published":"2026-09-10T18:28:16-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;div\u0026gt;\u0026lt;strong data-olk-copy-source=\u0026quot;MessageBody\u0026quot;\u0026gt;Senior Accountant\u0026lt;/strong\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026lt;em\u0026gt;Location: Sandy, UT (hybrid, 2 days per week in office)\u0026lt;/em\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026lt;strong\u0026gt;So, what’s the role all about?\u0026lt;/strong\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;As a Senior Accountant, you’ll play an important role in supporting a well-established, publicly traded SaaS business with a collaborative revenue accounting function. You’ll work closely with cross‑functional partners to ensure revenue is accounted for accurately and consistently, while helping maintain the strong processes and controls expected of a mature public company. \u0026amp;nbsp;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;This role is ideal for someone who enjoys solving complex accounting questions, contributing to reliable financial reporting, and continuously improving processes in an\u0026amp;nbsp;evolving SaaS environment.\u0026amp;nbsp;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\n\u0026lt;div\u0026gt;\u0026lt;strong\u0026gt;How will you make an impact?\u0026lt;/strong\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Support the revenue accounting process\u0026amp;nbsp;in accordance with\u0026amp;nbsp;ASC 606, including participation in contract review, assessment of performance obligations, evaluation of transaction price, and allocation and recognition of revenue for assigned areas.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Review customer contracts, amendments, renewals, and modifications, and partner closely with Sales, Deal Desk, Legal, FP\u0026amp;amp;A, and Order Management\u0026lt;strong\u0026gt;\u0026amp;nbsp;to\u0026lt;/strong\u0026gt;\u0026amp;nbsp;ensure\u0026amp;nbsp;appropriate revenue\u0026amp;nbsp;treatment for standard and\u0026amp;nbsp;nonstandard\u0026amp;nbsp;terms.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage monthly and quarterly revenue close activities, ensuring revenue is recorded accurately, completely, and in compliance with US GAAP and\u0026amp;nbsp;public company\u0026amp;nbsp;reporting requirements.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Prepare and review\u0026amp;nbsp;revenue related\u0026amp;nbsp;journal entries, including deferred revenue, contract assets, and contract liabilities.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain reconciliations for\u0026amp;nbsp;revenue related\u0026amp;nbsp;balance sheet accounts, investigate variances, and ensure\u0026amp;nbsp;timely\u0026amp;nbsp;resolution of discrepancies.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own the revenue subledger and ensure alignment between operational systems and the general ledger.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support SOX 404 controls\u0026amp;nbsp;related to\u0026amp;nbsp;revenue by documenting processes,\u0026amp;nbsp;maintaining\u0026amp;nbsp;supporting evidence, and\u0026amp;nbsp;participating\u0026amp;nbsp;in control walkthroughs and testing.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Serve as a primary point of contact for external auditors\u0026amp;nbsp;for\u0026amp;nbsp;revenue related\u0026amp;nbsp;matters, including preparation of audit schedules, technical accounting support, and responses to audit inquiries.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Draft and\u0026amp;nbsp;maintain\u0026amp;nbsp;revenue accounting policies, procedures, and technical accounting memos, including documentation for complex revenue arrangements.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with FP\u0026amp;amp;A to support revenue forecasting, backlog reporting, and analysis of bookings, billings, and revenue trends.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Prepare quarterly and annual revenue disclosures for public filings, including deferred revenue\u0026amp;nbsp;roll forwards\u0026amp;nbsp;and contract balance disclosures.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support system integrations, enhancements, and process improvements related to revenue accounting, including scalability, automation, and internal control effectiveness.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensure data integrity across revenue systems, billing platforms,\u0026amp;nbsp;manual schedules,\u0026amp;nbsp;and cloud ERP systems (e.g., Workday Financials)\u0026lt;strong\u0026gt;.\u0026lt;/strong\u0026gt;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide guidance and mentorship to junior accountants or offshore team members on revenue accounting processes and close responsibilities.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Continuously\u0026amp;nbsp;identify\u0026amp;nbsp;opportunities to enhance efficiency, accuracy, and control within the revenue accounting function in a\u0026amp;nbsp;high growth\u0026amp;nbsp;SaaS environment.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;div\u0026gt;\u0026lt;strong\u0026gt;Have\u0026amp;nbsp;you got what it takes?\u0026lt;/strong\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;5+ years of progressive accounting experience,\u0026amp;nbsp;ideally including\u0026amp;nbsp;SaaS revenue\u0026amp;nbsp;experience in a multi-entity, multi-region environment.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;BA/BS in Accounting or Finance.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;CPA preferred.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Public company or Big 4 background.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;div\u0026gt;\u0026lt;strong\u0026gt;Skills and Tools\u0026lt;/strong\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Strong communication, writing, financial analysis, and interpersonal skills.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Intermediate Excel\u0026amp;nbsp;skills.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hands-on experience with\u0026amp;nbsp;Workday Financials\u0026amp;nbsp;(or strong experience with a comparable cloud ERP and clear willingness to ramp on Workday).\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfort working across systems and pulling, reconciling, and analyzing data from multiple sources.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Highly organized, detail-oriented, and able to manage competing priorities.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven ability to communicate and influence at all levels of an organization.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;strong\u0026gt;About NiCE \u0026lt;/strong\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4012260101,"name":"Corp Services - CX Finance","child_ids":[4053784101],"parent_id":4012239101}],"offices":[{"id":4005064101,"name":"USA - Sandy, UT","location":"USA - Sandy, UT","child_ids":[],"parent_id":4005091101}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://boards.eu.greenhouse.io/nice/jobs/4879661101?gh_jid=4879661101","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4477481101,"location":{"name":"United Kingdom - London"},"metadata":[{"id":4778158101,"name":"Job Type","value":"Regular","value_type":"single_select"},{"id":4787631101,"name":"Hiring Manager","value":{"name":"Edward De Mas Latrie","email":"edward.demaslatrie@nice.com","user_id":4176859101,"employee_id":"151113"},"value_type":"user"},{"id":4614529101,"name":"Category","value":"SALES","value_type":"short_text"},{"id":4614545101,"name":"Job String","value":"Sales.Account Executive.Account Executive","value_type":"short_text"},{"id":4787135101,"name":"(HRBP) Critical Role","value":"QCR","value_type":"single_select"},{"id":4952164101,"name":"(HRBP) Acquisition Job","value":"Cognigy","value_type":"single_select"},{"id":7821998101,"name":"TA Director Only – Campaign","value":null,"value_type":"yes_no"}],"id":4879661101,"updated_at":"2026-08-28T02:17:11-04:00","requisition_id":"11070","title":"Senior Account Executive - UK\u0026I","company_name":"NICE","first_published":"2026-08-19T09:51:05-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;So, What\u0026#39;s the role all about?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-teams=\u0026quot;true\u0026quot;\u0026gt;We’re looking for an experienced Enterprise Account Executive to join our growing New Business UK\u0026amp;amp;I Sales team, where you’ll own the creation and conversion of high-value enterprise opportunities, engage senior decision-makers, uncover strategic business challenges, and show how our solutions can deliver measurable transformation, accelerate growth, and reshape the way organisations operate across the UK\u0026amp;amp;I market.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;How will you make an impact?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Acquiring new enterprise companies from all industries within the \u0026lt;span data-teams=\u0026quot;true\u0026quot;\u0026gt;UK\u0026amp;amp;I region\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Building and maintaining an effective pipeline by self-directed prospecting\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Developing, maintaining and reviewing territory plans that outline how you will meet business goals\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Running full sales cycles from account planning \u0026amp;amp; targeted prospecting through discovery/qualification, contract negotiation \u0026amp;amp; close\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Taking a consultative, value-centric approach with senior executives to map value, develop effective business cases, build ROI models and drive Digital Transformation conversations\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Coordinating responses to RFPs/RFIs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Taking a collaborative approach to working closely with various team members including BDRs, Presales support, Marketing, Product, Finance and Leadership\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Representing NiCE at trade fairs or events that are customary in the industry\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Preparing, presenting and conducting demos, presentations and customer meetings\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Using CRM effectively and consistently to track sales cycles/engagement\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Have you got what it takes?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;You are an experienced Enterprise Sales Executive with a proven track record of success in selling SaaS within the wider Contact Center or Conversational AI environment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You have a hunter mentality and are passionate about winning and being part of an exciting company in a hyper-growth phase\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You are confident navigating sales cycles with all management levels (particularly SVP/C-Level)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Organization and prioritizing are at the heart of everything you do and you are disciplined and function well in a remote environment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;What is a salesperson without professional communication skills, and a customer-centric, personable demeanour!\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You can balance driving a sales cycle independently while leveraging internal resources\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You are comfortable leveraging a partner channel to support the sales process\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;What’s in it for you?\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335551550\u0026amp;quot;:6,\u0026amp;quot;335551620\u0026amp;quot;:6,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:240,\u0026amp;quot;335572083\u0026amp;quot;:0,\u0026amp;quot;335572084\u0026amp;quot;:0,\u0026amp;quot;335572085\u0026amp;quot;:4278190080,\u0026amp;quot;469789810\u0026amp;quot;:\u0026amp;quot;nil\u0026amp;quot;}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:259}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p data-ccp-border-bottom=\u0026quot;0px none \u0026quot; data-ccp-padding-bottom=\u0026quot;0px\u0026quot;\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:240,\u0026amp;quot;335572083\u0026amp;quot;:0,\u0026amp;quot;335572084\u0026amp;quot;:0,\u0026amp;quot;335572085\u0026amp;quot;:4278190080,\u0026amp;quot;469789810\u0026amp;quot;:\u0026amp;quot;nil\u0026amp;quot;}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335551550\u0026amp;quot;:6,\u0026amp;quot;335551620\u0026amp;quot;:6,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:240,\u0026amp;quot;335572083\u0026amp;quot;:0,\u0026amp;quot;335572084\u0026amp;quot;:0,\u0026amp;quot;335572085\u0026amp;quot;:4278190080,\u0026amp;quot;469789810\u0026amp;quot;:\u0026amp;quot;nil\u0026amp;quot;}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;\u0026lt;span data-ccp-parastyle=\u0026quot;Normal (Web)\u0026quot;\u0026gt;About \u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;\u0026lt;span data-ccp-parastyle=\u0026quot;Normal (Web)\u0026quot;\u0026gt;Cognigy\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:true,\u0026amp;quot;134233118\u0026amp;quot;:true,\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;\u0026lt;span data-ccp-parastyle=\u0026quot;Normal (Web)\u0026quot;\u0026gt;NiCE\u0026lt;/span\u0026gt; \u0026lt;span data-ccp-parastyle=\u0026quot;Normal (Web)\u0026quot;\u0026gt;Cognigy\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-parastyle=\u0026quot;Normal (Web)\u0026quot;\u0026gt; delivers AI that works—fast, human, and enterprise-ready. As the leading AI-first CX platform built for real-world scale, we combine Generative and Conversational AI through orchestration, tools, and enterprise systems to power Agentic AI. Backed by global CX leader \u0026lt;/span\u0026gt;\u0026lt;span data-ccp-parastyle=\u0026quot;Normal (Web)\u0026quot;\u0026gt;NiCE\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-parastyle=\u0026quot;Normal (Web)\u0026quot;\u0026gt;, we empower brands with AI Agents that redefine customer experiences and achieve measurable ROI—instantly, across every channel and in 100+ languages.\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:true,\u0026amp;quot;134233118\u0026amp;quot;:true,\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Requisition ID: \u0026lt;/strong\u0026gt;10966\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Reporting into:\u0026lt;/strong\u0026gt; Director Sales\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Job type:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;Individual contributor\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;#LI-Remote\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;strong\u0026gt;About NiCE \u0026lt;/strong\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4053783101,"name":"CX - Agentic Experience Automation","child_ids":[],"parent_id":4058412101}],"offices":[{"id":4005182101,"name":"United Kingdom - Remote","location":"United Kingdom - Remote","child_ids":[],"parent_id":4005102101}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://boards.eu.greenhouse.io/nice/jobs/4923953101?gh_jid=4923953101","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4499403101,"location":{"name":"Israel - Raanana"},"metadata":[{"id":4778158101,"name":"Job Type","value":"Regular","value_type":"single_select"},{"id":4787631101,"name":"Hiring Manager","value":{"name":"Mike Bogdanovsky","email":"mike.bogdanovsky@nice.com","user_id":4112576101,"employee_id":"158526"},"value_type":"user"},{"id":4614529101,"name":"Category","value":"R\u0026D","value_type":"short_text"},{"id":4614545101,"name":"Job String","value":"R\u0026D.Software Engineering.Software Engineer","value_type":"short_text"},{"id":4787135101,"name":"(HRBP) Critical Role","value":"Not Applicable","value_type":"single_select"},{"id":4952164101,"name":"(HRBP) Acquisition Job","value":"Not Applicable","value_type":"single_select"},{"id":7821998101,"name":"TA Director Only – Campaign","value":null,"value_type":"yes_no"}],"id":4923953101,"updated_at":"2026-08-28T02:17:11-04:00","requisition_id":"11421","title":"Senior Agentic Systems Engineer","company_name":"NICE","first_published":"2026-07-12T03:58:57-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;So what is the role all about?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Senior Agentic Systems Engineer is a hands-on engineer who designs, builds, and operates AI-powered tools and workflows for engineering teams.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We’re looking for builders who are not only users of AI tools, but can design autonomous agentic systems, optimize model usage, create reusable agents and workflows, and orchestrate complex multi-step work across multiple tools and agents.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You’ll be a “one-person-army” builder: able to understand a problem, define the approach, build the backend, create a simple UI when needed, integrate APIs, connect agents, automate workflows, and deliver working tools quickly.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;How will you make an impact?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li value=\u0026quot;1\u0026quot;\u0026gt;Build centralized AI-powered tools for engineering teams.\u0026lt;/li\u0026gt;\n\u0026lt;li value=\u0026quot;2\u0026quot;\u0026gt;Create and maintain agents, skills, hooks, MCP servers, plugins, and workflow automation.\u0026lt;/li\u0026gt;\n\u0026lt;li value=\u0026quot;3\u0026quot;\u0026gt;Design autonomous agentic systems for internal engineering use cases.\u0026lt;/li\u0026gt;\n\u0026lt;li value=\u0026quot;4\u0026quot;\u0026gt;Build multi-step AI workflows across code, documentation, Jira, GitHub, CI/CD, and internal systems.\u0026lt;/li\u0026gt;\n\u0026lt;li value=\u0026quot;5\u0026quot;\u0026gt;Build tools for PR review support, test generation, documentation updates, spec creation, codebase understanding, and developer productivity.\u0026lt;/li\u0026gt;\n\u0026lt;li value=\u0026quot;6\u0026quot;\u0026gt;Learn from local teams and convert successful solutions into reusable centralized assets.\u0026lt;/li\u0026gt;\n\u0026lt;li value=\u0026quot;7\u0026quot;\u0026gt;Integrate AI tools with GitHub, Jira, Confluence, CI/CD, internal portals, and engineering systems.\u0026lt;/li\u0026gt;\n\u0026lt;li value=\u0026quot;8\u0026quot;\u0026gt;Optimize AI workflows for cost, latency, quality, and reliability.\u0026lt;/li\u0026gt;\n\u0026lt;li value=\u0026quot;9\u0026quot;\u0026gt;Apply token economy thinking when designing agents, prompts, MCP usage, RAG flows, and tool integrations.\u0026lt;/li\u0026gt;\n\u0026lt;li value=\u0026quot;10\u0026quot;\u0026gt;Contribute to the internal AI marketplace and reusable asset catalog.\u0026lt;/li\u0026gt;\n\u0026lt;li value=\u0026quot;11\u0026quot;\u0026gt;Work directly with engineering teams, collect feedback, and iterate quickly.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Have you got what it takes?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;div\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Strong practical experience with LLMs and AI-assisted development.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience designing, building, and orchestrating autonomous agentic systems and multi-agent workflows for internal or external automation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with agents, skills, MCP servers and development, plugins, RAG, embeddings, and AI orchestration frameworks.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to orchestrate complex, multi-step work across cooperating agents and tools.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep understanding of token economy, model selection, prompt/context design, and AI workflow optimization for cost, latency, speed, quality, accuracy, and reliability.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep, current knowledge of the AI tooling and coding-agent ecosystem, such as Claude Code, GitHub Copilot, Cursor, Codex, or similar.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with telemetry, dashboards, and AI usage analytics.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong hands-on software engineering experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Full-stack capability: backend, APIs, automation, and basic frontend when needed.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience building internal tools, developer tools, automation platforms, productivity solutions, CLI tools, internal plugins, developer portals, or internal marketplaces.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience integrating with GitHub API, Jira API, Confluence API, and CI/CD systems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficiency in TypeScript, Node.js, Python, React, or similar modern technologies.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong product sense and ability to translate engineering pain points into practical tools and solutions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to design, deliver, and own working solutions independently.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfortable working with ambiguity and rapidly evolving technologies.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Enjoy NiCE-FLEX!\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Requisition ID: 11421\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;Reporting to: Senior Director, Engineering\u0026lt;/strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;Role Type: IC\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;#LI-Hybrid\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;strong\u0026gt;About NiCE \u0026lt;/strong\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4012321101,"name":"CX - R\u0026D Engineering","child_ids":[],"parent_id":4012244101}],"offices":[{"id":4005087101,"name":"Israel - Raanana","location":"Israel - Raanana","child_ids":[],"parent_id":4005050101}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://boards.eu.greenhouse.io/nice/jobs/4883764101?gh_jid=4883764101","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4479626101,"location":{"name":"Germany - Remote"},"metadata":[{"id":4778158101,"name":"Job Type","value":null,"value_type":"single_select"},{"id":4787631101,"name":"Hiring Manager","value":{"name":"Ann-Kathrin Ganzhorn","email":"ann-kathrin.ganzhorn@nice.com","user_id":4488365101,"employee_id":"196977"},"value_type":"user"},{"id":4614529101,"name":"Category","value":"PROFESSIONAL SERVICES","value_type":"short_text"},{"id":4614545101,"name":"Job String","value":"Professional Services.Solutions Architecture.Solutions Architect","value_type":"short_text"},{"id":4787135101,"name":"(HRBP) Critical Role","value":"Developer","value_type":"single_select"},{"id":4952164101,"name":"(HRBP) Acquisition Job","value":"Cognigy / Agentic AI","value_type":"single_select"},{"id":7821998101,"name":"TA Director Only – Campaign","value":false,"value_type":"yes_no"}],"id":4883764101,"updated_at":"2026-08-28T02:17:11-04:00","requisition_id":"11129","title":"Senior AI Conversation Designer","company_name":"NICE","first_published":"2026-07-06T10:26:21-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Position Overview: \u0026lt;/strong\u0026gt;The Professional Services Conversational Designer, AI is a customer-facing, billable role responsible for delivering specialized AI-driven solutions within the NICE CXone Cognigy platform. This role blends technical implementation expertise with conversational design leadership, enabling customers to build engaging, effective AI agents, including chatbots, voicebots, knowledge assistants, and multimodal experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Key Responsibilities: \u0026lt;/strong\u0026gt;Technical Implementation\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;· Lead complex implementations from pilot to full deployment, ensuring scalable, high-performing AI solutions for enterprise customers.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;· Configure and build CXone AI solutions, covering NLU, IVR/ACD, ASR, digital channels, and knowledge-driven capabilities.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;· Develop AI applications (chatbots and voicebots) with a focus on code quality, architectural rigor, and system stability.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;· Integrate systems seamlessly across CRMs, APIs, and customer ecosystems to create cohesive, end-to-end technical architectures.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;· Guide successful launches by supporting testing, UAT, go-live readiness, and hypercare with post-deployment optimization.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;· Solve complex challenges with strong architectural judgment, creative troubleshooting, and a focus on performance.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;· Collaborate across teams to influence product direction and ensure technical deliverables align with customer requirements.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;· Enable customers and partners through technical training, configuration workshops, and guidance that builds long-term self-sufficiency.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;· Create high-impact documentation that clarifies technical concepts and supports the quick resolution of system issues.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;· Showcase solution value by rapidly assembling functional technical demos that help customers make informed decisions.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Conversational Design \u0026amp;amp; User Experience\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;· Design intuitive AI applications that prioritize user-centric interactions and seamless experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;· Define user intents, journeys, and decision paths to map out logical and efficient customer interactions.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;· Create detailed dialog flows, scripts, and interaction models for virtual assistants, ensuring clarity and tone consistency.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;· Lead conversational design workshops to uncover user needs and align stakeholders on the vision for the experience.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;· Develop AI assistant personas and multimodal interaction patterns to humanize the interface.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;· Advise clients on conversational strategies, providing expert guidance on UX best practices and usability standards.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Project Management \u0026amp;amp; Collaboration:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;· Partner with project managers on solution design and delivery.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;· Manage lifecycle development, change control, and risk mitigation.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;· Deliver enablement for partners and customers.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Leadership \u0026amp;amp; Internal Enablement:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;· Mentor colleagues on AI configuration and conversational design.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;· Produce reusable documentation, templates, and guidelines.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;· Advocate for AI and design tooling.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Education \u0026amp;amp; Experience\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;· Bachelor’s degree in a technical or business field (e.g., Computer Science, Information Systems, Engineering) or equivalent work experience.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;· 5+ years of professional experience, including at least 1 year working with digital channels, AI, or bot-driven applications.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Technical \u0026amp;amp; Functional Expertise\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;· Skilled in configuring AI and contact center technologies, including NLU/NLP/LLM and Agentic-powered solutions.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;· Experience supporting large enterprise environments, including complex integrations and deployments at scale.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;· Proficient with CRM integrations, APIs, and related ecosystem technologies.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;· Knowledge of generative AI models, NLU techniques, automation principles, and emerging trends in digital customer engagement.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;· Familiarity with API testing and documentation tools such as Postman and Swagger.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Solution \u0026amp;amp; Delivery Skills\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;· Ability to design and document workflows using diagramming tools such as Lucidchart or Microsoft Visio.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;· Experienced in creating detailed use cases, test plans, and UAT guidance.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;· Skilled in managing customer escalations while maintaining strong client relationships.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Desired Personal Traits\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;· Analytical, inquisitive, and committed to continuous improvement.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;· Creative problem-solver able to design solutions for complex challenges.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;· Customer-centric with strong empathy for end users and business stakeholders.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;· Team-oriented with exceptional interpersonal and collaboration skills.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;· Strong facilitation and communication abilities, capable of simplifying complex AI concepts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;· Comfortable navigating ambiguity and iterating in fast-paced environments.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;· Systems thinker with an understanding of how technical components and user experience interconnect.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;· Early adopter of innovative technologies with a passion for experimentation.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;· Strong sense of accountability, ownership, and professional presence.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;· Advocate for the effective use of AI tools to improve decision-making and operational efficiency across the organization.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;What’s in It for You? Join an ever-growing, market-disrupting global company where teams of top talent work in a fast-paced, collaborative, and creative environment. NICE offers endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate about innovation and thrive in dynamic settings, this is your chance to make an impact.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Flexible Work Model: Experience the NICE-FLEX hybrid model with two days in the office and three days of remote work per week, fostering collaboration and innovation while maintaining work-life balance.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What’s in it for you?\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About Cognigy\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;NiCE Cognigy delivers AI that works—fast, human, and enterprise-ready. As the leading AI-first CX platform built for real-world scale, we combine Generative and Conversational AI through orchestration, tools, and enterprise systems to power Agentic AI. Backed by global CX leader NiCE, we empower brands with AI Agents that redefine customer experiences and achieve measurable ROI—instantly, across every channel and in 100+ languages.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Requisition ID: \u0026lt;/strong\u0026gt;10286\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Reporting into: \u0026lt;/strong\u0026gt;\u0026lt;span class=\u0026quot;cf0\u0026quot;\u0026gt;Senior Director, Professional Services\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Role Type:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;Individual Contributor\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;#LI-Remote\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;strong\u0026gt;About NiCE \u0026lt;/strong\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4012330101,"name":"GCO - Customer Success \u0026 Services","child_ids":[],"parent_id":4012244101}],"offices":[{"id":4005176101,"name":"Germany - Remote","location":"Germany - Remote","child_ids":[],"parent_id":4005104101}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://boards.eu.greenhouse.io/nice/jobs/4924142101?gh_jid=4924142101","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4499487101,"location":{"name":"Seattle, Washington, United States; USA - Atlanta, GA; USA - Hoboken, NJ; USA - Richardson, TX; USA - Sandy, UT"},"metadata":[{"id":4778158101,"name":"Job Type","value":"Regular","value_type":"single_select"},{"id":4787631101,"name":"Hiring Manager","value":{"name":"Mark Irish","email":"mark.irish@nice.com","user_id":4112169101,"employee_id":"12403"},"value_type":"user"},{"id":4614529101,"name":"Category","value":"SUPPORT","value_type":"short_text"},{"id":4614545101,"name":"Job String","value":"Support.Designated Support.Designated Support Engineer","value_type":"short_text"},{"id":4787135101,"name":"(HRBP) Critical Role","value":"Not Applicable","value_type":"single_select"},{"id":4952164101,"name":"(HRBP) Acquisition Job","value":"Not Applicable","value_type":"single_select"},{"id":7821998101,"name":"TA Director Only – Campaign","value":null,"value_type":"yes_no"}],"id":4924142101,"updated_at":"2026-08-28T15:19:11-04:00","requisition_id":"11426","title":"Senior AI Designated Support Engineer","company_name":"NICE","first_published":"2026-07-09T16:38:52-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h1\u0026gt;Sr AI-Driven Enterprise Support Engineer\u0026lt;/h1\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location:\u0026lt;/strong\u0026gt; Seattle or Hybrid Preferred \u0026lt;a href=\u0026quot;https://www.nice.com/company/global-locations\u0026quot;\u0026gt;https://www.nice.com/company/global-locations\u0026lt;/a\u0026gt; (Remote Considered)\u0026lt;/p\u0026gt;\n\u0026lt;div\u0026gt;\n\u0026lt;h2\u0026gt;The Future of Enterprise Support Starts Here\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;What if support wasn\u0026#39;t measured by how many tickets you close, but by the outcomes you create?\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At NICE, we\u0026#39;re building the next generation of enterprise customer support—where AI handles routine work, and exceptional engineers focus on what humans do best: solving complex problems, building customer trust, and driving strategic outcomes.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This isn\u0026#39;t a traditional support engineering role.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;It\u0026#39;s an opportunity to become one of the first members of a team redefining how enterprise software support operates in the age of AI.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You\u0026#39;ll partner with some of the world\u0026#39;s most recognizable brands, leverage cutting-edge AI tools built specifically for support operations, and serve as the technical quarterback for a portfolio of enterprise customers running mission-critical contact center technology.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;If you\u0026#39;re equally comfortable troubleshooting a complex technical issue and leading a strategic customer conversation, we want to talk.\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;h2\u0026gt;Why This Role Is Different\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Most support organizations ask engineers to manage tickets.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We\u0026#39;re asking you to manage outcomes.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You\u0026#39;ll leverage AI-powered assistants that surface insights, identify patterns, summarize account activity, and provide technical context—allowing you to focus on relationship building, critical thinking, and technical leadership.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Rather than sitting in a reactive queue, you\u0026#39;ll own customer success from a support perspective, combining deep technical expertise with strategic account ownership.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You\u0026#39;ll help shape a role that doesn\u0026#39;t exist in most organizations today.\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;h2\u0026gt;What You\u0026#39;ll Do\u0026lt;/h2\u0026gt;\n\u0026lt;h3\u0026gt;Own Enterprise Customer Relationships\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Serve as the primary technical support partner for a portfolio of enterprise customers\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build trusted relationships with technical and operational stakeholders\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Conduct account reviews, identify trends, and proactively address risks\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Help customers maximize the value of their NICE investments\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner closely with Customer Success, Services, Product, and Engineering teams\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;Solve Complex Technical Problems\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Troubleshoot advanced issues across NICE CXone and related applications\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Investigate routing, telephony, analytics, integrations, APIs, and platform performance\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Act as the quarterback for escalations, coordinating SMEs and Engineering teams when necessary\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive issues to resolution while maintaining exceptional customer communication\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Translate technical complexity into clear business outcomes\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;Leverage AI as a Force Multiplier\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Utilize AI-driven tools to accelerate investigations and customer insights\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Review AI-generated recommendations and apply technical judgment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide feedback that helps improve support automation capabilities\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Use AI-powered account intelligence to identify opportunities and risks proactively\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Help establish best practices for AI-augmented customer support\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;Influence the Future\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Share customer feedback directly with Product and AI teams\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Help define how emerging AI support capabilities are used at enterprise scale\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contribute to knowledge management and support process innovation\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Mentor peers and promote operational excellence\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;h2\u0026gt;What We\u0026#39;re Looking For\u0026lt;/h2\u0026gt;\n\u0026lt;h3\u0026gt;Required Experience\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;6+ years supporting enterprise SaaS, cloud, CCaaS, or contact center technologies\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience owning customer-facing technical relationships\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong troubleshooting and problem-solving capabilities\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience managing complex escalations and cross-functional resolution efforts\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with APIs, integrations, logs, and platform diagnostics\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to communicate effectively with both technical and business stakeholders\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;Preferred Experience\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;NICE CXone, Genesys Cloud, Cisco, Five9, Avaya, Amazon Connect, or similar platforms\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Technical Account Management (TAM) experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contact center technologies including ACD, IVR, omnichannel routing, and workforce solutions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Salesforce, ServiceNow, Dynamics 365, or CRM integrations\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience leveraging AI tools in technical support or customer-facing environments\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;h2\u0026gt;You\u0026#39;ll Thrive Here If You...\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Love solving difficult customer problems\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Enjoy building trusted relationships with enterprise stakeholders\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;See AI as a tool that amplifies your effectiveness\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Want ownership instead of a ticket queue\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Are excited to help create something new rather than inherit something established\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;h2\u0026gt;Why NiCE\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;You\u0026#39;ll join a highly supportive leadership team known for investing in people, collaboration, and growth. You\u0026#39;ll work alongside experienced technical leaders while partnering with some of the biggest brands in the world.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Most importantly, you\u0026#39;ll help build a new operating model for enterprise support at a company leading the conversation around AI-powered customer experience.\u0026lt;/p\u0026gt;\n\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;strong\u0026gt;About NiCE \u0026lt;/strong\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4060229101,"name":"CX - Platform Operations","child_ids":[],"parent_id":4058412101}],"offices":[{"id":4005055101,"name":"USA - Atlanta, GA","location":"USA - Atlanta, GA","child_ids":[],"parent_id":4005091101},{"id":4005059101,"name":"USA - Hoboken, NJ","location":"USA - Hoboken, NJ","child_ids":[],"parent_id":4005091101},{"id":4005062101,"name":"USA - Richardson, TX","location":"USA - Richardson, TX","child_ids":[],"parent_id":4005091101},{"id":4005064101,"name":"USA - Sandy, UT","location":"USA - Sandy, UT","child_ids":[],"parent_id":4005091101},{"id":4042025101,"name":"USA - Seattle, WA","location":"Seattle, Washington, United States","child_ids":[],"parent_id":4005091101}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://boards.eu.greenhouse.io/nice/jobs/4948120101?gh_jid=4948120101","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"education":"education_required","internal_job_id":4510180101,"location":{"name":"USA - Remote"},"metadata":[{"id":4778158101,"name":"Job Type","value":"Regular","value_type":"single_select"},{"id":4787631101,"name":"Hiring Manager","value":{"name":"Liz O'Connor","email":"liz.oconnor@niceincontact.com","user_id":4236435101,"employee_id":"181157"},"value_type":"user"},{"id":4614529101,"name":"Category","value":"PROFESSIONAL SERVICES","value_type":"short_text"},{"id":4614545101,"name":"Job String","value":"Professional Services.Client Services Project Management.Client Services Project Manager","value_type":"short_text"},{"id":4787135101,"name":"(HRBP) Critical Role","value":"Not Applicable","value_type":"single_select"},{"id":4952164101,"name":"(HRBP) Acquisition Job","value":"Not Applicable","value_type":"single_select"},{"id":7821998101,"name":"TA Director Only – Campaign","value":true,"value_type":"yes_no"}],"id":4948120101,"updated_at":"2026-09-11T18:46:59-04:00","requisition_id":"11602","title":"Senior AI Project Manager, CX","company_name":"NICE","first_published":"2026-09-11T18:46:59-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;We are seeking an AI delivery‑focused Project Manager to support customer‑facing software and AI/GenAI projects from initiation through closure. In this role, you will manage day‑to‑day project delivery, coordinate with technical and business stakeholders, and ensure clear communication across teams. You will help drive execution, manage risks and dependencies, and support a predictable, high‑quality customer experience.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Role Description:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Manage software and AI/GenAI delivery projects, ensuring alignment with scope, timelines, and customer expectations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build and maintain project plans, schedules, RAID logs, and core delivery documentation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Communicate project status, risks, and dependencies to customers and internal stakeholders.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support escalation handling with professionalism and timely follow‑through.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Coordinate cross‑functional teams through the project lifecycle.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contribute to PMO best‑practice adoption and continuous improvement efforts.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Adjust project plans based on changing priorities or customer needs.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;AI Delivery Experience (Preferred)\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Manage software delivery of conversational AI, LLM, or NLU projects.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to assess AI use cases at a basic level and support evaluation of data readiness.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with technical teams to understand model performance and output quality considerations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support customer expectation‑setting across AI/GenAI implementations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Help identify and track AI‑specific risks (e.g., data issues, model behavior, hallucinations).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with prompt engineering concepts and prompting limitations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Use AI tools in daily work for automation, analysis, or documentation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Assist with monitoring and reporting AI performance KPIs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Awareness of AI cost drivers such as token usage and model selection.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Understanding of AI governance and safety basics, including guardrails and data‑handling practices.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Project Management Experience:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;5+ years managing customer‑facing software or SaaS delivery projects.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience delivering projects across Agile, Waterfall, or hybrid methodologies.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exposure to technical, SaaS, and/or AI/GenAI project environments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong problem‑solving and risk‑management abilities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Effective communication, organization, and stakeholder‑engagement skills.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficiency with project management tools (MS Project, Salesforce, Rocketlane, Power BI preferred).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;PMP certification preferred.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What’s in it for you?\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr!\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This job description is not intended to be all-inclusive, and employees will also perform other reasonable related business duties as assigned by immediate supervisor and other management as required.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;This organization reserves the right to revise or change job duties as the need arises. This job description does not constitute a written or implied contract of employment.​\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;strong\u0026gt;About NiCE \u0026lt;/strong\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4012330101,"name":"GCO - Customer Success \u0026 Services","child_ids":[],"parent_id":4012244101}],"offices":[{"id":4005168101,"name":"USA - Remote","location":"USA - Remote","child_ids":[],"parent_id":4005091101}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://boards.eu.greenhouse.io/nice/jobs/4940747101?gh_jid=4940747101","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4506829101,"location":{"name":"Germany - Berlin; Germany - Düsseldorf"},"metadata":[{"id":4778158101,"name":"Job Type","value":"Regular","value_type":"single_select"},{"id":4787631101,"name":"Hiring Manager","value":{"name":"David Scheier","email":"david.scheier@nice.com","user_id":4488453101,"employee_id":"196996"},"value_type":"user"},{"id":4614529101,"name":"Category","value":"R\u0026D","value_type":"short_text"},{"id":4614545101,"name":"Job String","value":"R\u0026D.Software Engineering.Software Engineer","value_type":"short_text"},{"id":4787135101,"name":"(HRBP) Critical Role","value":"Not Applicable","value_type":"single_select"},{"id":4952164101,"name":"(HRBP) Acquisition Job","value":"Not Applicable","value_type":"single_select"},{"id":7821998101,"name":"TA Director Only – Campaign","value":null,"value_type":"yes_no"}],"id":4940747101,"updated_at":"2026-08-28T02:17:11-04:00","requisition_id":"11563","title":"Senior AI Software Engineer","company_name":"NICE","first_published":"2026-08-03T06:16:33-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;The team\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;NiCE\u0026amp;nbsp;Labs (nice.com/nice-labs) is where\u0026amp;nbsp;NiCE\u0026amp;nbsp;explores\u0026amp;nbsp;what\u0026#39;s\u0026amp;nbsp;next in AI for customer experience. This role\u0026amp;nbsp;is on\u0026amp;nbsp;AI Innovation, the Labs pillar that builds and\u0026amp;nbsp;validates\u0026amp;nbsp;new AI capabilities through prototypes, so the company can make better product decisions, faster.\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;335559739\u0026amp;quot;:160}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;We\u0026#39;re\u0026amp;nbsp;a deliberately small, senior team of builders inside\u0026amp;nbsp;NiCE\u0026amp;nbsp;Cognigy, the AI agent platform. We operate in fast iteration cycles: spot an emerging capability, build a working prototype, validate it against real metrics (quality, latency, cost, user impact), and then\u0026amp;nbsp;decide:\u0026amp;nbsp;kill it, iterate, publish it, or hand it off to a product team. Some of our work is public, like the open-sourced\u0026amp;nbsp;Cognigy\u0026amp;nbsp;Platform MCP server; most of it shapes the product roadmap from the inside.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;335559739\u0026amp;quot;:160}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;We hire\u0026amp;nbsp;for\u0026amp;nbsp;product mindset and builder mentality. Everyone on the team takes ideas from zero to working software, shows them to real users, and argues from evidence.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;335559739\u0026amp;quot;:160}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;So, what’s the role all about?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You\u0026#39;ll\u0026amp;nbsp;work at the intersection of frontier AI capabilities and a real enterprise product. The field moves faster than any roadmap can track. Your job is to close that gap: turn new models, protocols, and agent patterns into working systems, prove what matters in realistic scenarios, and produce the insights and reference implementations that let product and engineering teams move with confidence.\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;335559739\u0026amp;quot;:160}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;You\u0026#39;ll\u0026amp;nbsp;need to be comfortable with ambiguity, at home where best practices\u0026amp;nbsp;don\u0026#39;t\u0026amp;nbsp;exist yet, and quick to move on when the results point elsewhere.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;335559739\u0026amp;quot;:160}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;How will you make an impact?\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Build agentic systems and full-stack prototypes end-to-end, shipping a first version in days and learning from real use\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt; Track the frontier (new models, agent patterns, protocols like MCP) and turn the promising ones into working prototypes rather than slideware\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt; Design experiments that show whether a concept holds up, measured in quality, latency, cost, and user impact\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt; Work directly with internal users, product managers, and customers to validate concepts early and iterate quickly\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;335559739\u0026amp;quot;:100}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt; Turn validated prototypes into reference implementations and write-ups that product teams can build on, then hand off cleanly and move to the next bet\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt; Give product and platform teams concrete feedback on where AI capabilities shine and where they fall short\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt; Move between initiatives as priorities shift. What you learn on one bet compounds into the next\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Have you got what it takes?\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Have 4+ years building full-stack software, including things you started from nothing. We weigh what you\u0026#39;ve shipped more than years on a CV\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;335559739\u0026amp;quot;:100}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt; Have shipped LLM-powered systems to\u0026amp;nbsp;production:features real users depended on, not demos or notebooks\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;335559739\u0026amp;quot;:100}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt; Understand AI agents below the framework level: message arrays, tool calling, context management, prompt caching. You could build an agent loop from scratch and explain why it works\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt; Use AI-assisted development (Claude Code, Codex, Cursor, or similar) as your default way of working, and it makes you measurably faster, not just busier\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt; Are\u0026amp;nbsp;full-stackin practice: comfortable taking a prototype from API to demo UI on your own (our stack centers on TypeScript/Node.js and React)\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;335559739\u0026amp;quot;:100}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt; Do your best work when the ground is still moving. New territory energises you more than a settled plan\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt; Think in user problems first, solutions second\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;You will have an advantage if you also have:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;A strong eye for UX/UI: you can make a prototype feel like a product, and you notice when one lacks that eye\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt; Experience with voice and real-time AI: streaming, speech-to-text/text-to-speech, voice-to-voice models\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt; Open-source work on agent tooling (MCP servers, harnesses, evals)\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt; Experience designing evaluations for AI systems\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt; Background in conversational AI or customer-experience products\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p data-ccp-border-top=\u0026quot;0px none \u0026quot; data-ccp-padding-top=\u0026quot;0px\u0026quot; data-ccp-border-bottom=\u0026quot;0px none \u0026quot; data-ccp-padding-bottom=\u0026quot;0px\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Enjoy NICE-FLEX!\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240,\u0026amp;quot;335572083\u0026amp;quot;:0,\u0026amp;quot;335572084\u0026amp;quot;:0,\u0026amp;quot;335572085\u0026amp;quot;:4278190080,\u0026amp;quot;469789810\u0026amp;quot;:\u0026amp;quot;nil\u0026amp;quot;}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p data-ccp-border-top=\u0026quot;0px none \u0026quot; data-ccp-padding-top=\u0026quot;0px\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335551550\u0026amp;quot;:6,\u0026amp;quot;335551620\u0026amp;quot;:6,\u0026amp;quot;335559740\u0026amp;quot;:240,\u0026amp;quot;335572083\u0026amp;quot;:0,\u0026amp;quot;335572084\u0026amp;quot;:0,\u0026amp;quot;335572085\u0026amp;quot;:4278190080,\u0026amp;quot;469789810\u0026amp;quot;:\u0026amp;quot;nil\u0026amp;quot;}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Requisition ID: 11563\u0026lt;br\u0026gt;Reporting into: Manager, Engineering, AI Innovation\u0026lt;br\u0026gt;Role Type: Individual Contributor\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;#LI Hybrid\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;strong\u0026gt;About NiCE \u0026lt;/strong\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4053783101,"name":"CX - Agentic Experience Automation","child_ids":[],"parent_id":4058412101}],"offices":[{"id":4032224101,"name":"Germany - Düsseldorf","location":"Germany - Düsseldorf","child_ids":[],"parent_id":4005104101}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://boards.eu.greenhouse.io/nice/jobs/4841640101?gh_jid=4841640101","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4457844101,"location":{"name":"Japan - Tokyo"},"metadata":[{"id":4778158101,"name":"Job Type","value":"Regular","value_type":"single_select"},{"id":4787631101,"name":"Hiring Manager","value":{"name":"Anish Balan","email":"anish.balan@niceactimize.com","user_id":4107826101,"employee_id":"87701"},"value_type":"user"},{"id":4614529101,"name":"Category","value":"PROFESSIONAL SERVICES","value_type":"short_text"},{"id":4614545101,"name":"Job String","value":"Professional Services.Professional Services.Professional Services Engineer","value_type":"short_text"},{"id":4787135101,"name":"(HRBP) Critical Role","value":"Not Applicable","value_type":"single_select"},{"id":4952164101,"name":"(HRBP) Acquisition Job","value":"Not Applicable","value_type":"single_select"},{"id":7821998101,"name":"TA Director Only – Campaign","value":false,"value_type":"yes_no"}],"id":4841640101,"updated_at":"2026-08-28T02:17:11-04:00","requisition_id":"10632","title":"Senior Business Analyst","company_name":"NICE","first_published":"2026-04-28T07:13:38-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;So, what’s the role all about?\u0026lt;/strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;NiCE Actimize is currently seeking an experienced AML Business Analyst to join our dynamic and growing Professional Services team located in Tokyo, Japan.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;How will you make an impact? \u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Perform business analysis to support the deployment of Anti Money Laundering solutions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead/Perform data and quality analysis including data mapping reviews, data validation and remediation, alert validation, and issue impact analysis\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Perform statistical analysis and tune our growing model set\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Evaluate and respond to business and functional requirement requests\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Prepare use cases, test cases and test data\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Perform data analysis\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide advice and business consultancy on solution design options, impacts of modifications on the existing system, and how to establish and operate related aspects of their business\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensure a smooth transition from the sales process to the project\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensure all client business objectives are met as identified through the sales process and planned for through the implementation of the solution.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide advice and business consultancy to prospects and customers to gather requirements for product enhancements\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Have you got what it takes?\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;8–10+ years of experience as a subject matter expert in a product‑based organization, with hands‑on Financial Services experience (banking, brokerage, or insurance) — a must.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience as an SME in financial crime, compliance, and AML solutions for BFSI clients is a strong advantage\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;External Consulting or Professional Services experience at a vendor – A PLUS\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fluent in English and Japanese written and verbal communication.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Good knowledge and hands‑on experience using BA‑level SQL skills to efficiently retrieve and analyze data for reporting and insights\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Business operations and risk analysis experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Customer-facing experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong written and verbal communication skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience writing detailed specifications\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Team-oriented and yet able to work independently\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Able to thrive in a fast-paced environment and learn quickly\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to travel 20% of the time\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;CAMS certification is preferred.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;strong\u0026gt;About NiCE \u0026lt;/strong\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4023801101,"name":"Actimize - Services - International","child_ids":[],"parent_id":4012238101}],"offices":[{"id":4005070101,"name":"Japan - Tokyo","location":"Japan - Tokyo","child_ids":[],"parent_id":4005113101}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://boards.eu.greenhouse.io/nice/jobs/4941452101?gh_jid=4941452101","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4507189101,"location":{"name":"Germany - Berlin; Germany - Düsseldorf"},"metadata":[{"id":4778158101,"name":"Job Type","value":"Regular","value_type":"single_select"},{"id":4787631101,"name":"Hiring Manager","value":{"name":"Paul Barwick - Copeland","email":"paul.barwick-copeland@nice.com","user_id":4113405101,"employee_id":"144309"},"value_type":"user"},{"id":4614529101,"name":"Category","value":"PROFESSIONAL SERVICES","value_type":"short_text"},{"id":4614545101,"name":"Job String","value":"Professional Services.Business Consulting.Business Consultant","value_type":"short_text"},{"id":4787135101,"name":"(HRBP) Critical Role","value":"Not Applicable","value_type":"single_select"},{"id":4952164101,"name":"(HRBP) Acquisition Job","value":"Not Applicable","value_type":"single_select"},{"id":7821998101,"name":"TA Director Only – Campaign","value":null,"value_type":"yes_no"}],"id":4941452101,"updated_at":"2026-09-03T05:56:08-04:00","requisition_id":"11572","title":"Senior Business Consultant, CX","company_name":"NICE","first_published":"2026-08-04T04:28:01-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;This is an exciting consulting position within the NiCE – Value Realisation Services (VRS) Organisation that is focused on owning our customers’ business case and driving increased adoption and bottom-line ROI value of NICE solutions. \u0026amp;nbsp;The ideal candidate brings a strong mix consulting and operations experience to be positioned strongly to lead customers through AI-led CX/CCaaS transformations. \u0026amp;nbsp;As a seasoned consultant in a technology company such as NiCE, one must possess a unique blend of business, subject matter expertise, and technical savvy to lead the team to deliver bottom line business impact via our software solutions.\u0026amp;nbsp; Candidates should be well experienced to act as a leading voice in maturing our VRS methodology and delivery of the services.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This is a hands-on position where you are personally involved in direct consulting delivery of strategic advisory engagements. This consultant will work with multiple broad groups within NiCE and must have proven ability to influence cross-functional teams with or without formal “direct-line” authority and be effective working within a matrixed organisation.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;u\u0026gt;At NiCE, the VRS Business Portfolio Consultant:\u0026lt;/u\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Provides best practice guidance to ensure customer fully optimises their business process and maximises the full potential of the NiCE offered\u0026amp;nbsp;solution(s)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Designs change strategy across people, process \u0026amp;amp; technology\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Serves as lead consulting program leader, creating and owning the business case for a multi-tiered customer offering, leading multi-product projects\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Builds long-term relationships with customers, becoming a trusted advisor\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provides individual accountability toward assurance of customer value realisation\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identifies opportunities for additional engagements through service subscription renewals and business development\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;u\u0026gt;Key\u0026amp;nbsp;Responsibilities\u0026lt;/u\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Responsible for the successful delivery of business improvement projects resulting in highly satisfied, reference-able clients and measurable business improvement\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Discover, identify and create business cases for\u0026amp;nbsp;value\u0026amp;nbsp;of the product portfolio\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead consulting projects to drive process improvement and ensure business readiness for optimal adoption and utilisation of NiCE solutions across the enterprise\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead complete, comprehensive organisational change management with customer during engagements\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own and manage senior stakeholder relationship and ensure his/her active participation and sponsorship over the course of the engagement\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage consulting program with continuous alignment with\u0026amp;nbsp;entire\u0026amp;nbsp;product implementation program\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Establish and monitor progress toward business success criteria for each product and BU\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Map business case into action items and solution design\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Align launch strategy with use case and value priorities\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Secure buy-in from different stakeholders (Internal and External)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide input into\u0026amp;nbsp;technical project\u0026amp;nbsp;plan, overlaying VRS activities\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Single point of communication for business case activity and value realisation\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hold all parties (customer included) accountable to\u0026amp;nbsp;agreed\u0026amp;nbsp;plan and pushes execution of action items\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Expertly handle large scale customer engagements and the VRS Program with Customers\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide expert guidance and deliver strong advisory best practice Project Management and consulting.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop and deliver presentations with strategic recommendations for business impact via NiCE Solutions to senior executives\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop repeat business opportunities via successful delivery, credibility and thought leadership\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Independently perform financial analysis, benefits and impact analysis and create ROI models for the specific domain\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;u\u0026gt;Required Experience\u0026lt;/u\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Minimum of 5 years of experience in functions and industries in which NiCE provides services\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Minimum 5 years of leadership experience in contact center environment preferred\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with contact center enterprise software, and specifically deep domain experience in IVR/Routing/ACD and Work Force Management or Quality Management preferred\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hands on experience of implementing AI/Digital products (such as Co-pilot, Autopilot) from a people and process perspective (such as understanding any Change Management, adoption or Value Realisation challenges).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in business process improvement and Customer Success\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Must have proven ability to independently and effectively handle Sr. Executive audience and stakeholders, provide thought leadership and gain strategic partnership\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Led project teams and demonstrated operational performance improvements with significant benefit.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated experience with leading organisational change, creating governance teams and center of excellence processes\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Certification or demonstrated expertise in organisational change management\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Multi-industry experience preferred\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent verbal, written communication and presentation skills are a must\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;English and French and/or German speaker\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Consulting firm or contact center BPO experience preferred.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Must be willing to travel up to 30%.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;u\u0026gt;Education\u0026lt;/u\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Six Sigma Certification or other Process Improvement Discipline preferred\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Change Management certification preferred\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Enjoy NICE-FLEX!\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Requisition ID: 11572\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;Reporting into: Director, Business Consulting, VRS\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Role Type:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;Individual Contributor\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;strong\u0026gt;About NiCE \u0026lt;/strong\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4012330101,"name":"GCO - Customer Success \u0026 Services","child_ids":[],"parent_id":4012244101}],"offices":[{"id":4005104101,"name":"Germany","location":"Germany","child_ids":[4005176101,4036990101,4032224101],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://boards.eu.greenhouse.io/nice/jobs/4873363101?gh_jid=4873363101","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4474451101,"location":{"name":"USA - Hoboken, NJ"},"metadata":[{"id":4778158101,"name":"Job Type","value":"Regular","value_type":"single_select"},{"id":4787631101,"name":"Hiring Manager","value":{"name":"Reut Sagi","email":"reut.finkelstein@nice.com","user_id":4114043101,"employee_id":"62412"},"value_type":"user"},{"id":4614529101,"name":"Category","value":"BUSINESS \u0026 SALES OPERATIONS","value_type":"short_text"},{"id":4614545101,"name":"Job String","value":"Business \u0026 Sales Operations.Business Operations. Business Operations Manager","value_type":"short_text"},{"id":4787135101,"name":"(HRBP) Critical Role","value":"Not Applicable","value_type":"single_select"},{"id":4952164101,"name":"(HRBP) Acquisition Job","value":"Not Applicable","value_type":"single_select"},{"id":7821998101,"name":"TA Director Only – Campaign","value":null,"value_type":"yes_no"}],"id":4873363101,"updated_at":"2026-08-28T02:17:11-04:00","requisition_id":"10988","title":"Senior Business Operations Manager","company_name":"NICE","first_published":"2026-06-08T19:59:50-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Job Summary\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are seeking a Business Operations Manager to join the Global Business Operations team, focused on improving and managing post-sales processes across Services, Support, and Business Partner organizations. In this role, you will lead cross-functional initiatives from discovery and business requirements through implementation and rollout, driving operational efficiency and scalable process improvements across a global software environment. The position requires strong business analysis and process optimization skills, along with the ability to leverage data, BI tools, and emerging technologies such as AI to identify insights and recommend solutions. You will work closely with business stakeholders and IT teams to address operational challenges, define best-practice processes, and ensure successful adoption through workshops, user acceptance testing (UAT), and training. The ideal candidate is highly organized, analytical, and collaborative, with the ability to manage multiple initiatives simultaneously while influencing stakeholders and delivering impactful results.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;elementToProof\u0026quot;\u0026gt;Serves as an internal\u0026lt;span class=\u0026quot;Apple-converted-space\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;Operations\u0026amp;nbsp;Manager for the Global Business Operations\u0026lt;span class=\u0026quot;Apple-converted-space\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;group, supporting designing and managing operational processes focused on post sales unites (Services, Customer Success, Business partners etc.)\u0026lt;/p\u0026gt;\n\u0026lt;div class=\u0026quot;elementToProof\u0026quot;\u0026gt;·\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp; Lead the discovery, definition, and implementation of a standardized processes framework, ensuring alignment across Customer Success, Sales, Finance, and Operations teams, addressing current gaps in consistency and visibility\u0026lt;/div\u0026gt;\n\u0026lt;div class=\u0026quot;elementToProof\u0026quot;\u0026gt;·\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp; Partner closely with the BI team to define data requirements, KPIs, and reporting structure; translate business needs into scalable dashboards and reporting solutions (e.g., Power BI), ensuring a single source of truth for operational data.\u0026lt;/div\u0026gt;\n\u0026lt;div class=\u0026quot;elementToProof\u0026quot;\u0026gt;·\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp; Own and manage the renewal pipeline tracking model, including defining stages, health indicators, risk flags, and forecasting logic to support proactive renewal management.\u0026lt;/div\u0026gt;\n\u0026lt;div class=\u0026quot;elementToProof\u0026quot;\u0026gt;·\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp; Establish and lead ongoing operational cadences (weekly/monthly) to track pipeline performance, identify risks, and monitor churn trends, enabling early intervention and data-driven decision making.\u0026lt;/div\u0026gt;\n\u0026lt;div class=\u0026quot;elementToProof\u0026quot;\u0026gt;·\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp; Drive churn and risk analysis by identifying root causes, trends, and actionable insights; partner with stakeholders to translate findings into process improvements and mitigation plans.\u0026lt;/div\u0026gt;\n\u0026lt;div class=\u0026quot;elementToProof\u0026quot;\u0026gt;·\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp; Work closely with Customer Success leadership to operationalize renewal processes, ensuring clear accountability, adoption of tools, and alignment with renewal targets and KPIs.\u0026lt;/div\u0026gt;\n\u0026lt;div class=\u0026quot;elementToProof\u0026quot;\u0026gt;·\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp; Continuously identify process gaps and improvement opportunities , designing scalable solutions and ensuring successful implementation.\u0026lt;/div\u0026gt;\n\u0026lt;div class=\u0026quot;elementToProof\u0026quot;\u0026gt;·\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp; Manage stakeholder engagement across cross-functional teams (CS, Sales, Finance, BI), ensuring alignment, clear communication, and successful execution of initiatives.\u0026lt;/div\u0026gt;\n\u0026lt;div class=\u0026quot;elementToProof\u0026quot;\u0026gt;·\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp; Build and present executive-level updates and insights on renewal performance, including pipeline health, risks, churn drivers, and key trends.\u0026lt;/div\u0026gt;\n\u0026lt;div class=\u0026quot;elementToProof\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/div\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;div class=\u0026quot;elementToProof\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Education:\u0026lt;/strong\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;div class=\u0026quot;elementToProof\u0026quot;\u0026gt;·\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp; B.Sc. in Industrial Engineering \u0026amp;amp; Management, Business, Economics, or a related field – Must\u0026lt;/div\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;div class=\u0026quot;elementToProof\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Requirements:\u0026lt;/strong\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;div class=\u0026quot;elementToProof\u0026quot;\u0026gt;·\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp; 5+ years of experience in Operations, Business Analysis, or Revenue/Renewals Operations within a global SaaS/software environment\u0026lt;/div\u0026gt;\n\u0026lt;div class=\u0026quot;elementToProof\u0026quot;\u0026gt;·\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp; Strong experience working with BI/reporting teams and translating business requirements into dashboards and data models (e.g., Power BI, Salesforce reporting). Building PBI reports is not a must skill.\u0026lt;/div\u0026gt;\n\u0026lt;div class=\u0026quot;elementToProof\u0026quot;\u0026gt;·\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp; Proven experience designing and implementing operational processes (discovery → design → build → adoption)\u0026lt;/div\u0026gt;\n\u0026lt;div class=\u0026quot;elementToProof\u0026quot;\u0026gt;·\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp; Strong analytical skills, with experience in pipeline analysis, churn analysis, and risk identification\u0026lt;/div\u0026gt;\n\u0026lt;div class=\u0026quot;elementToProof\u0026quot;\u0026gt;·\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp; Deep understanding of end-to-end customer lifecycle processes, especially Customer Success and renewal cycles\u0026lt;/div\u0026gt;\n\u0026lt;div class=\u0026quot;elementToProof\u0026quot;\u0026gt;·\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp; Experience managing cross-functional cadences and driving accountability across multiple stakeholders\u0026lt;/div\u0026gt;\n\u0026lt;div class=\u0026quot;elementToProof\u0026quot;\u0026gt;·\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp; Ability to define KPIs, tracking methodologies, and operational frameworks that enable proactive business management\u0026lt;/div\u0026gt;\n\u0026lt;div class=\u0026quot;elementToProof\u0026quot;\u0026gt;·\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp; Excellent Excel and data analysis skills; experience working with large datasets and extracting actionable insights\u0026lt;/div\u0026gt;\n\u0026lt;div class=\u0026quot;elementToProof\u0026quot;\u0026gt;·\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp; Strong business acumen and ability to connect operational insights to revenue outcomes and renewal targets\u0026lt;/div\u0026gt;\n\u0026lt;div class=\u0026quot;elementToProof\u0026quot;\u0026gt;·\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp; Experience working in matrix organizations and leading initiatives without direct authority\u0026lt;/div\u0026gt;\n\u0026lt;div class=\u0026quot;elementToProof\u0026quot;\u0026gt;·\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp; Highly organized, proactive, and detail-oriented with the ability to manage multiple initiatives in parallel\u0026lt;/div\u0026gt;\n\u0026lt;div class=\u0026quot;elementToProof\u0026quot;\u0026gt;·\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp; Excellent communication and storytelling skills, with the ability to present complex data clearly to executives and stakeholders\u0026lt;/div\u0026gt;\n\u0026lt;div class=\u0026quot;elementToProof\u0026quot;\u0026gt;·\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp; Experience in Customer Success / Renewals Operations / Revenue Operations – Advantage\u0026lt;/div\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;strong\u0026gt;About NiCE\u0026lt;/strong\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;strong\u0026gt;About NiCE \u0026lt;/strong\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4012330101,"name":"GCO - Customer Success \u0026 Services","child_ids":[],"parent_id":4012244101}],"offices":[{"id":4005059101,"name":"USA - Hoboken, NJ","location":"USA - Hoboken, NJ","child_ids":[],"parent_id":4005091101}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://boards.eu.greenhouse.io/nice/jobs/4928782101?gh_jid=4928782101","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4501676101,"location":{"name":"Philippines - Manila"},"metadata":[{"id":4778158101,"name":"Job Type","value":"Regular","value_type":"single_select"},{"id":4787631101,"name":"Hiring Manager","value":{"name":"LR Arceo","email":"luckyrey.arceo@niceincontact.com","user_id":4111875101,"employee_id":"164823"},"value_type":"user"},{"id":4614529101,"name":"Category","value":"PROFESSIONAL SERVICES","value_type":"short_text"},{"id":4614545101,"name":"Job String","value":"Professional Services.Client Services Project Management.Client Services Project Manager","value_type":"short_text"},{"id":4787135101,"name":"(HRBP) Critical Role","value":"Not Applicable","value_type":"single_select"},{"id":4952164101,"name":"(HRBP) Acquisition Job","value":"Not Applicable","value_type":"single_select"},{"id":7821998101,"name":"TA Director Only – Campaign","value":null,"value_type":"yes_no"}],"id":4928782101,"updated_at":"2026-08-28T02:17:11-04:00","requisition_id":"11453","title":"Senior Client Services Project Manager, CX","company_name":"NICE","first_published":"2026-07-20T07:50:47-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;So, what’s the role all about?\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;The Senior Project Manager oversees complex, enterprise‑level implementations of NICE solutions across various customer environments. This role demands advanced project leadership, strong consultative skills, and the ability to influence and guide customers through high‑impact, multi‑system transformation initiatives. The Senior PM acts as the main point of accountability for successful delivery, ensuring scope clarity, solution alignment, risk mitigation, and delivering an exceptional customer experience throughout all project phases.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;This role requires seasoned experience managing customer‑facing projects, including integrations with CRM platforms such as Salesforce, Microsoft Dynamics, and ServiceNow, and cross‑functional leadership across Professional Services, Product, Support, and external partners.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Key Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Project Leadership \u0026amp;amp; Delivery Excellence\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Serve as the overall engagement Project Manager with end-to-end accountability for delivery, providing leadership, governance, and coordination across all project workstreams, including oversight of partner, vendor, and subcontractor project managers.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Lead project planning, requirements gathering, timeline management, and delivery governance, ensuring alignment across cross-functional teams, partner organizations, and key stakeholders on deliverables, milestones, requirements, dependencies, and escalation management.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Manage critical path activities and interdependencies across internal, customer, partner, and vendor teams, ensuring all project components progress cohesively toward go-live readiness and successful business outcomes.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Drive operational readiness and oversee cutover, migration, hypercare, and post-go-live stabilization activities, ensuring a seamless transition to production and sustained adoption.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Consultative Engagement \u0026amp;amp; Customer Advisory\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Act as a trusted advisor, guiding customers through decision points with clarity, strategic reasoning, and best‑practice recommendations.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Lead workshops, discovery sessions, and requirement validations that influence customer direction and ensure functional alignment to business objectives.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Challenge assumptions constructively and steer customers toward scalable, sustainable solutions.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Provide consultative insight into process optimization, platform capabilities, and system integrations.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Stakeholder Influence \u0026amp;amp; Executive Communication\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Engage confidently with executive stakeholders and decision-makers, ensuring alignment on priorities, risks, and expectations.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Communicate complex issues simply and effectively to both technical and non‑technical audiences.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Manage escalations with professionalism and data‑driven clarity, ensuring proactive resolution and customer trust.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Deliver structured status reports, executive summaries, risk assessments, and progress updates.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Technical \u0026amp;amp; Platform Understanding\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Bring hands‑on experience managing projects involving CRM integrations (Salesforce, Microsoft Dynamics, ServiceNow) and other enterprise systems.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Collaborate closely with solution architects, engineers, QA, and integration teams to ensure technical feasibility and alignment.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Understand architectural implications, upstream/downstream impacts, and integration risks.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Effectively manage change requests, technical dependencies, and solution impacts.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Continuous Improvement \u0026amp;amp; Team Contribution\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Mentor junior Project Managers and contribute to improving delivery methodologies, frameworks, and best practices.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Capture lessons learned, post‑mortem insights, and improvement opportunities to drive ongoing enhancement of delivery excellence.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Promote adherence to project governance, documentation standards, and organizational processes.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Required Qualifications\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Bachelor’s degree in Business, Technology, or a related field—or equivalent work experience.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;8–10 years of experience managing customer‑facing, enterprise‑level technology projects.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Proven track record of delivering complex, multi‑system implementations in SaaS, CX, cloud, or CRM environments.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Strong consultative mindset with the ability to influence customers, guide decisions, and navigate ambiguity.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Exceptional communication skills - verbal, written, executive‑level, and cross‑\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Experience with CRM platforms such as Salesforce, Microsoft Dynamics, or ServiceNow.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Strong understanding of the software development lifecycle, integration patterns, and cloud technologies.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Advanced skills in risk management, issue resolution, resource planning, and executive reporting.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Ability to make sound decisions independently while managing priorities across simultaneous projects.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Preferred Qualifications\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;PMP, PRINCE2, Agile/Scrum, or equivalent project management certifications.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Experience in contact center technology, call recording, telephony, or CX platforms.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Background working in global, matrixed organizations with cross‑functional delivery teams.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Requisition ID:\u0026lt;/strong\u0026gt; 11453\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;Reporting To:\u0026lt;/strong\u0026gt; Manager, Professional Services\u0026lt;/span\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Role Type:\u0026lt;/strong\u0026gt; Individual Contributor\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;strong\u0026gt;About NiCE \u0026lt;/strong\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4012330101,"name":"GCO - Customer Success \u0026 Services","child_ids":[],"parent_id":4012244101}],"offices":[{"id":4005172101,"name":"Philippines - Manila","location":"Philippines - Manila","child_ids":[],"parent_id":4005111101}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://boards.eu.greenhouse.io/nice/jobs/4928808101?gh_jid=4928808101","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4501684101,"location":{"name":"Philippines - Manila"},"metadata":[{"id":4778158101,"name":"Job Type","value":"Regular","value_type":"single_select"},{"id":4787631101,"name":"Hiring Manager","value":{"name":"LR Arceo","email":"luckyrey.arceo@niceincontact.com","user_id":4111875101,"employee_id":"164823"},"value_type":"user"},{"id":4614529101,"name":"Category","value":"PROFESSIONAL SERVICES","value_type":"short_text"},{"id":4614545101,"name":"Job String","value":"Professional Services.Client Services Project Management.Client Services Project Manager","value_type":"short_text"},{"id":4787135101,"name":"(HRBP) Critical Role","value":"Not Applicable","value_type":"single_select"},{"id":4952164101,"name":"(HRBP) Acquisition Job","value":"Not Applicable","value_type":"single_select"},{"id":7821998101,"name":"TA Director Only – Campaign","value":null,"value_type":"yes_no"}],"id":4928808101,"updated_at":"2026-08-28T02:17:11-04:00","requisition_id":"11455","title":"Senior Client Services Project Manager, CX","company_name":"NICE","first_published":"2026-07-20T07:50:11-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;So, what’s the role all about?\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;The Senior Project Manager oversees complex, enterprise‑level implementations of NICE solutions across various customer environments. This role demands advanced project leadership, strong consultative skills, and the ability to influence and guide customers through high‑impact, multi‑system transformation initiatives. The Senior PM acts as the main point of accountability for successful delivery, ensuring scope clarity, solution alignment, risk mitigation, and delivering an exceptional customer experience throughout all project phases.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;This role requires seasoned experience managing customer‑facing projects, including integrations with CRM platforms such as Salesforce, Microsoft Dynamics, and ServiceNow, and cross‑functional leadership across Professional Services, Product, Support, and external partners.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Key Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Project Leadership \u0026amp;amp; Delivery Excellence\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Serve as the overall engagement Project Manager with end-to-end accountability for delivery, providing leadership, governance, and coordination across all project workstreams, including oversight of partner, vendor, and subcontractor project managers.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Lead project planning, requirements gathering, timeline management, and delivery governance, ensuring alignment across cross-functional teams, partner organizations, and key stakeholders on deliverables, milestones, requirements, dependencies, and escalation management.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Manage critical path activities and interdependencies across internal, customer, partner, and vendor teams, ensuring all project components progress cohesively toward go-live readiness and successful business outcomes.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Drive operational readiness and oversee cutover, migration, hypercare, and post-go-live stabilization activities, ensuring a seamless transition to production and sustained adoption.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Consultative Engagement \u0026amp;amp; Customer Advisory\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Act as a trusted advisor, guiding customers through decision points with clarity, strategic reasoning, and best‑practice recommendations.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Lead workshops, discovery sessions, and requirement validations that influence customer direction and ensure functional alignment to business objectives.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Challenge assumptions constructively and steer customers toward scalable, sustainable solutions.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Provide consultative insight into process optimization, platform capabilities, and system integrations.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Stakeholder Influence \u0026amp;amp; Executive Communication\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Engage confidently with executive stakeholders and decision-makers, ensuring alignment on priorities, risks, and expectations.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Communicate complex issues simply and effectively to both technical and non‑technical audiences.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Manage escalations with professionalism and data‑driven clarity, ensuring proactive resolution and customer trust.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Deliver structured status reports, executive summaries, risk assessments, and progress updates.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Technical \u0026amp;amp; Platform Understanding\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Bring hands‑on experience managing projects involving CRM integrations (Salesforce, Microsoft Dynamics, ServiceNow) and other enterprise systems.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Collaborate closely with solution architects, engineers, QA, and integration teams to ensure technical feasibility and alignment.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Understand architectural implications, upstream/downstream impacts, and integration risks.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Effectively manage change requests, technical dependencies, and solution impacts.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Continuous Improvement \u0026amp;amp; Team Contribution\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Mentor junior Project Managers and contribute to improving delivery methodologies, frameworks, and best practices.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Capture lessons learned, post‑mortem insights, and improvement opportunities to drive ongoing enhancement of delivery excellence.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Promote adherence to project governance, documentation standards, and organizational processes.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Required Qualifications\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Bachelor’s degree in Business, Technology, or a related field—or equivalent work experience.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;8–10 years of experience managing customer‑facing, enterprise‑level technology projects.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Proven track record of delivering complex, multi‑system implementations in SaaS, CX, cloud, or CRM environments.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Strong consultative mindset with the ability to influence customers, guide decisions, and navigate ambiguity.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Exceptional communication skills - verbal, written, executive‑level, and cross‑\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Experience with CRM platforms such as Salesforce, Microsoft Dynamics, or ServiceNow.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Strong understanding of the software development lifecycle, integration patterns, and cloud technologies.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Advanced skills in risk management, issue resolution, resource planning, and executive reporting.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Ability to make sound decisions independently while managing priorities across simultaneous projects.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Preferred Qualifications\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;PMP, PRINCE2, Agile/Scrum, or equivalent project management certifications.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Experience in contact center technology, call recording, telephony, or CX platforms.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Background working in global, matrixed organizations with cross‑functional delivery teams.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Requisition ID:\u0026lt;/strong\u0026gt; 11455\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;Reporting To:\u0026lt;/strong\u0026gt; Manager, Professional Services\u0026lt;/span\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Role Type:\u0026lt;/strong\u0026gt; Individual Contributor\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;strong\u0026gt;About NiCE \u0026lt;/strong\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4012330101,"name":"GCO - Customer Success \u0026 Services","child_ids":[],"parent_id":4012244101}],"offices":[{"id":4005172101,"name":"Philippines - Manila","location":"Philippines - Manila","child_ids":[],"parent_id":4005111101}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://boards.eu.greenhouse.io/nice/jobs/4867301101?gh_jid=4867301101","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4470240101,"location":{"name":"USA - Atlanta, GA; USA - Hoboken, NJ; USA - Richardson, TX; USA - Sandy, UT"},"metadata":[{"id":4778158101,"name":"Job Type","value":"Regular","value_type":"single_select"},{"id":4787631101,"name":"Hiring Manager","value":{"name":"Angela Fowler","email":"angela.fowler@nice.com","user_id":4107782101,"employee_id":"156064"},"value_type":"user"},{"id":4614529101,"name":"Category","value":"LEGAL","value_type":"short_text"},{"id":4614545101,"name":"Job String","value":"Legal.Commercial Legal.Commercial Legal Counsel","value_type":"short_text"},{"id":4787135101,"name":"(HRBP) Critical Role","value":"Not Applicable","value_type":"single_select"},{"id":4952164101,"name":"(HRBP) Acquisition Job","value":"Not Applicable","value_type":"single_select"},{"id":7821998101,"name":"TA Director Only – Campaign","value":null,"value_type":"yes_no"}],"id":4867301101,"updated_at":"2026-08-28T02:17:11-04:00","requisition_id":"10926","title":"Senior Commercial Counsel","company_name":"NICE","first_published":"2026-05-19T18:10:33-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the Role\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a Senior Commerical Counsel on NiCE’s Americas Legal team, you will support high-value commercial and technology transactions that are central to NiCE’s customer experience business. The role is focused on enabling growth of NiCE’s CXone Mpower platform through the negotiation and structuring of complex technology, SaaS, and strategic partnership agreements. You will work closely with sales, product, finance, security, and privacy stakeholders to address issues at the intersection of cloud technology, data protection, and regulatory compliance, while providing practical, business-oriented legal guidance.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In addition to transactional responsibilities, you will contribute to the development of scalable contracting processes, legal playbooks, and operational improvements to support a rapidly growing and evolving business. Reporting to the Associate General Counsel for NiCE Americas, this hybrid role requires two days per week in the office and offers the opportunity to operate as a trusted legal advisor within a global, AI-driven customer experience organization.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Personal Characteristics \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are seeking a senior legal professional who demonstrates the following attributes:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Strategic and Commercial Mindset:\u0026lt;/strong\u0026gt; Approaches legal issues with strong business judgment and creativity, delivering solutions that advance NiCE’s strategic and commercial objectives.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Collaborative Partner:\u0026lt;/strong\u0026gt; Works effectively across cross-functional and geographically diverse teams, building trust and influence with stakeholders at all levels of the organization.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Clear and Persuasive Communicator:\u0026lt;/strong\u0026gt; Communicates complex legal concepts clearly and concisely, both in writing and verbally, with the ability to tailor messaging to different audiences.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Proactive Problem Solver:\u0026lt;/strong\u0026gt; Manages multiple priorities with minimal supervision, anticipates risks, and drives matters to completion in a fast-paced, evolving environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Adaptable and Resilient:\u0026lt;/strong\u0026gt; Remains effective and composed amid change, ambiguity, and shifting business priorities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Team-Oriented Professional:\u0026lt;/strong\u0026gt; Values collaboration and contributes positively to a high-performing, engaged legal team culture.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Lead Complex Transactions:\u0026lt;/strong\u0026gt; Structure, negotiate, and manage sophisticated commercial and technology transactions across sales, product, and procurement, with a primary focus on enterprise cloud offerings.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Provide Legal and Regulatory Guidance:\u0026lt;/strong\u0026gt; Advise on U.S. and international legal issues related to SaaS, data protection, cybersecurity, and commercial contracting, delivering practical, risk-balanced guidance to the business.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Scale Legal Operations:\u0026lt;/strong\u0026gt; Develop, maintain, and improve legal playbooks, templates, and contracting processes to increase efficiency and support a growing, fast-moving organization.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Partner Cross-Functionally:\u0026lt;/strong\u0026gt; Collaborate with legal colleagues and cross-functional stakeholders globally to align legal strategies with business priorities and key initiatives.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Anticipate Regulatory Change:\u0026lt;/strong\u0026gt; Monitor and assess evolving laws and regulations affecting NiCE’s commercial activities and proactively advise on risk mitigation and compliance.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Enable the Business:\u0026lt;/strong\u0026gt; Educate and train internal teams on legal, compliance, and contracting best practices to support informed and efficient decision-making.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Build Trusted Relationships:\u0026lt;/strong\u0026gt; Establish strong working relationships with internal stakeholders and external partners, balancing legal risk with commercial objectives.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Support Strategic Growth:\u0026lt;/strong\u0026gt; Contribute to initiatives that advance NiCE’s global growth strategy and innovation agenda.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Support Procurement and Vendor Contracting:\u0026lt;/strong\u0026gt; Negotiate and advise on a broad range of inbound procurement, vendor, marketing, software, and other enterprise purchasing agreements, balancing legal risk with operational and business needs in a large, global organization.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;Other Legal Matters:\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt; Support additional legal projects and responsibilities as needed.\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Requirements\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Technical Expertise\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Education and Licensing:\u0026lt;/strong\u0026gt; Juris Doctor with strong academic credentials and an active license to practice law in at least one U.S. jurisdiction.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;SaaS and Technology Experience:\u0026lt;/strong\u0026gt; Minimum of 8 to 10 years of legal experience, with substantial experience supporting SaaS, cloud computing, and enterprise software transactions primarily on the vendor side.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Transactional Expertise:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;Demonstrated experience drafting, negotiating, and advising on complex SaaS and technology agreements, including Data Processing Agreements and, where applicable, Business Associate Agreements.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Legal Acumen:\u0026lt;/strong\u0026gt; Strong working knowledge of data privacy, cybersecurity, and intellectual property law, including familiarity with U.S. and international data protection regimes and evolving regulatory trends.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;In-House Experience:\u0026lt;/strong\u0026gt; Prior in-house legal experience supporting a commercial or technology-driven business environment.\u0026lt;strong\u0026gt;\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Preferred Experience\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Public Company or Global Environment:\u0026lt;/strong\u0026gt; Experience supporting a U.S. publicly traded company and/or a global, multinational organization.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Operational Maturity:\u0026lt;/strong\u0026gt; Proven ability to design, improve, and scale legal processes, templates, and playbooks in support of a growing business.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;AI and Emerging Technology Law:\u0026lt;/strong\u0026gt; Familiarity with evolving artificial intelligence and automated decision-making laws and regulations in the United States and internationally, including emerging global frameworks such as the EU AI Act.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Core Skills\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Excellent negotiation, drafting, and communication skills, with the ability to translate complex legal issues into practical business guidance.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong organizational skills and sound judgment, with the ability to manage multiple matters independently in a fast-paced environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborative, team-oriented approach with the ability to build effective working relationships across functions, regions, and cultures.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What’s in it for you?\u0026lt;/strong\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join an ever-growing, market-disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to raise the bar constantly, you may be our next NiCEr!\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Enjoy NiCE-FLEX!\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Requisition ID: \u0026lt;/strong\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;Reporting into: \u0026lt;/strong\u0026gt;Director, AGC\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;Role Type: \u0026lt;/strong\u0026gt;Senior\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;strong\u0026gt;About NiCE \u0026lt;/strong\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4012264101,"name":"Corp Services - Legal","child_ids":[],"parent_id":4012239101}],"offices":[{"id":4005062101,"name":"USA - Richardson, TX","location":"USA - Richardson, TX","child_ids":[],"parent_id":4005091101}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://boards.eu.greenhouse.io/nice/jobs/4943666101?gh_jid=4943666101","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4508136101,"location":{"name":"USA - Remote"},"metadata":[{"id":4778158101,"name":"Job Type","value":null,"value_type":"single_select"},{"id":4787631101,"name":"Hiring Manager","value":{"name":"Joe Pellicano","email":"joseph.pellicano@nice.com","user_id":4488373101,"employee_id":"197052"},"value_type":"user"},{"id":4614529101,"name":"Category","value":"SALES","value_type":"short_text"},{"id":4614545101,"name":"Job String","value":"Product Management.Product Customer Success.Product Customer Success","value_type":"short_text"},{"id":4787135101,"name":"(HRBP) Critical Role","value":"Not Applicable","value_type":"single_select"},{"id":4952164101,"name":"(HRBP) Acquisition Job","value":"Cognigy / Agentic AI","value_type":"single_select"},{"id":7821998101,"name":"TA Director Only – Campaign","value":null,"value_type":"yes_no"}],"id":4943666101,"updated_at":"2026-08-31T08:42:15-04:00","requisition_id":"11581","title":"Senior Customer Success Manager","company_name":"NICE","first_published":"2026-08-31T08:39:47-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;So, what’s the role all about?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Customer Success Manager is required to ensure Cognigy’s customers feel they are supported and guided through their journey with implementing Cognigy’s products and to ensure their expected outcomes are delivered with further expansion also achieved. The role serves the Director Customer Success to maintain a balanced portfolio across the CS team, and the wider company is served to streamline communication externally.​\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;How will you make an impact? \u0026lt;/strong\u0026gt;\u0026amp;nbsp;\u0026lt;strong\u0026gt;\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Leverage your extensive experience with enterprise software solutions to guide customers in strategically utilizing Cognigy\u0026#39;s technology, thereby enhancing the value of their investment through innovative AI use cases.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Expertly identify customer needs through structured discovery processes and ensure the timely coordination and implementation of solutions.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide authoritative assessments and advice on our solutions, engaging in detailed technical discussions to elucidate the impact and value of technical features.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A master in the art of high-level dialogue as you engage directly with enterprise executives, articulating the strategic business value of our solutions and influencing top-tier decision-makers to drive transformational change within their organizations.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Define and track customer success metrics, using data to inform strategies and report on the value delivered to the customer and the business.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Design and implement effective customer retention strategies, including regular executive business reviews and customized engagement plans to minimize churn.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Craft compelling sales proposals for products and services, strategically aligning them with customer goals and negotiating terms that benefit both the customer and our company.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Encourage and facilitate the development of customer advocates through case studies, testimonials, and referrals, contributing to the company\u0026#39;s market reputation and growth.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work in close synergy with sales and technical teams to drive customer loyalty and satisfaction, ensuring a cohesive approach to long-term customer success.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Have you got what it takes? \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;At least 5 years of experience in the software industry as a Customer Success Manager, with a proven track record of driving measurable business outcomes for customers, such as increased retention rates and product adoption.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;CCaaS, AI or conversational AI a MUST. \u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A deep understanding of what constitutes strategic business value in the software industry, including familiarity with industry benchmarks and the ability to guide customers in setting and achieving ROI-driven objectives\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exceptional communication skills, both written and oral, with the ability to articulate complex solutions clearly to customers. Must be adept at building rapport and fostering collaborative relationships.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Empathetic to customer needs with the ability to employ a user-centric approach to ensure seamless customer experience.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;An analytical and structured approach to problem-solving, with experience using CRM platforms, Customer Success tools and data analysis software to prioritize and track value-driving activities.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Openness to travel up to 20% of the time within he USA\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A robust understanding of business and IT processes, particularly SaaS models, with a keen eye for identifying opportunities for process optimization.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A personal alignment with our company’s values and culture, contributing positively to our work environment.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Motivated individual with a genuine interest in AI technology who is passionate about seeing AI used to generate business outcomes.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What’s in it for you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About \u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;Cognigy\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;NiCE Cognigy delivers AI that works—fast, human, and enterprise-ready. As the leading AI-first CX platform built for real-world scale, we combine Generative and Conversational AI through orchestration, tools, and enterprise systems to power Agentic AI. Backed by global CX leader NiCE, we empower brands with AI Agents that redefine customer experiences and achieve measurable ROI—instantly, across every channel and in 100+ languages.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Requisition ID: 11581\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;Reporting into: Team Lead, CSM\u0026lt;/strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;Role Type: \u0026lt;/strong\u0026gt;Individual Contributor\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;strong\u0026gt;About NiCE \u0026lt;/strong\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4053783101,"name":"CX - Agentic Experience Automation","child_ids":[],"parent_id":4058412101}],"offices":[{"id":4005059101,"name":"USA - Hoboken, NJ","location":"USA - Hoboken, NJ","child_ids":[],"parent_id":4005091101}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://boards.eu.greenhouse.io/nice/jobs/4959449101?gh_jid=4959449101","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4515188101,"location":{"name":"USA - Remote"},"metadata":[{"id":4778158101,"name":"Job Type","value":"Regular","value_type":"single_select"},{"id":4787631101,"name":"Hiring Manager","value":{"name":"Shaun Forshey","email":"shaun.forshey@nice.com","user_id":4114904101,"employee_id":"159957"},"value_type":"user"},{"id":4614529101,"name":"Category","value":"PROFESSIONAL SERVICES","value_type":"short_text"},{"id":4614545101,"name":"Job String","value":"Professional Services.Client Relationship.Client Relationship Manager","value_type":"short_text"},{"id":4787135101,"name":"(HRBP) Critical Role","value":"Not Applicable","value_type":"single_select"},{"id":4952164101,"name":"(HRBP) Acquisition Job","value":"Not Applicable","value_type":"single_select"},{"id":7821998101,"name":"TA Director Only – Campaign","value":null,"value_type":"yes_no"}],"id":4959449101,"updated_at":"2026-08-28T02:17:11-04:00","requisition_id":"11641","title":"Senior Customer Success Manager","company_name":"NICE","first_published":"2026-08-26T18:56:20-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;So, what’s the role all about?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The primary goal of the Customer Success Manager at NICE is to work closely with our cloud customer base to ensure high customer satisfaction \u0026amp;amp; enable product adoption, to both preserve customer’s reoccurring revenue, \u0026amp;amp; create loyal promoters driving additional business.\u0026amp;nbsp;Performance in the role is measured by retention, growth of contract values, while ensuring assigned cloud accounts become willing references for prospect customers.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;How will you make an impact?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Managing the customer relationship throughout their lifecycle while advocating internally on their behalf, providing oversight and rallying the troops to meet customer commitments\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Negotiating contract renewals and maintaining high revenue retention rates\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identifying expansion opportunities by having a deep understanding of the customer’s business operations and applying our solutions to provide business impact\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Serving as strong customer advocate, capturing voice of customer in order to serve customer interest to best of ability and drive positive customer satisfaction\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Performing periodic Business Reviews\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Acting as a strong customer advocate, while maintaining business priorities\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Helping to identify \u0026amp;amp; support internal teams to remove friction in the customer experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Engaging and communicating effectively with senior leaders both internally and externally\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Generating \u0026amp;amp; maintaining account health dashboards\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain a working knowledge of competitive product lines, especially as it relates to technical strengths and weaknesses of the competitor\u0026#39;s products and what strategy NICE should develop to counter\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop and present customized presentations to assigned clients that both quantify and qualify product/service usage, realized benefits, achievements, opportunities and success plans\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;Key Activities include but are not limited to:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Supporting assigned customers throughout their lifecycle post-sale\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Ensure successful onboarding of new cloud solution\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Facilitating successful handover across Sales, Service \u0026amp;amp; Support teams\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensure successful relationships by understanding the customer’s goals and objectives and how the objectives will be measured and achieved throughout their partnership with NICE\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensuring new customers feel supported and are confident and comfortable utilizing their new software\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proactive Touch – building long-term relationships with key decision makers at the customer through regular, proactive communication with assigned accounts\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Risk Management – Track customer health and proactively identify risks of customer dissatisfaction, contract compression or termination, and developing and executing mitigation strategies as required\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Value Monitoring - ensuring that any additional software usage is immediately identified and converted into an upsell\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Solution Adoption Reviews - Proactively monitoring customer usage of the software and tracking against customers goals \u0026amp;amp; objectives as agreed in the onboarding process\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Have you got what it takes?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience with Workforce Management Systems Preferred (deployed in larger Contact Centers for Forecasting \u0026amp;amp; Scheduling)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Minimum 5+ years’ experience in a customer-facing, role such as Consultant, SaaS Implementation Coordinator, Solutions Engineer, or hands on Customer Success Manager in the Cloud ecosystem\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to engage in technical dialogue with customers and internal audiences\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;3+ years working within hosted or Software as a Service business-model\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bachelor’s degree or equivalent experience preferred\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in managing the business aspects of large Enterprise-level customers, and communicating customer initiatives internally with Upper Management\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated experience in a fast-paced environment and meeting customer time constraints\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working with Gainsight, Salesforce.com and ServiceNow would be a plus\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;This job description is not intended to be all-inclusive, and employees will also perform other reasonable related business duties as assigned by immediate supervisor and other management as required.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;This organization reserves the right to revise or change job duties as the need arises. This job description does not constitute a written or implied contract of employment.​\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Requisition ID:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;Reporting into:\u0026lt;/strong\u0026gt; Director, Customer Success\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;Role Type: \u0026lt;/strong\u0026gt;Individual Contributor\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What’s in it for you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Enjoy NICE-FLEX! \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;strong\u0026gt;About NiCE \u0026lt;/strong\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4012330101,"name":"GCO - Customer Success \u0026 Services","child_ids":[],"parent_id":4012244101}],"offices":[{"id":4005168101,"name":"USA - Remote","location":"USA - Remote","child_ids":[],"parent_id":4005091101}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://boards.eu.greenhouse.io/nice/jobs/4964073101?gh_jid=4964073101","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4517241101,"location":{"name":"India - Pune"},"metadata":[{"id":4778158101,"name":"Job Type","value":"Regular","value_type":"single_select"},{"id":4787631101,"name":"Hiring Manager","value":{"name":"Shatanik Walimbe","email":"shatanik.walimbe@niceactimize.com","user_id":4142067101,"employee_id":"167881"},"value_type":"user"},{"id":4614529101,"name":"Category","value":"R\u0026D","value_type":"short_text"},{"id":4614545101,"name":"Job String","value":"R\u0026D.Data Science.Data Scientist","value_type":"short_text"},{"id":4787135101,"name":"(HRBP) Critical Role","value":"Not Applicable","value_type":"single_select"},{"id":4952164101,"name":"(HRBP) Acquisition Job","value":"Not Applicable","value_type":"single_select"},{"id":7821998101,"name":"TA Director Only – Campaign","value":false,"value_type":"yes_no"}],"id":4964073101,"updated_at":"2026-09-08T02:53:08-04:00","requisition_id":"11668","title":"Senior Data Scientist, Actimize (Machine Learning)","company_name":"NICE","first_published":"2026-09-01T00:50:52-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;So What’s the role all about?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are looking for talented and motivated Data Scientists who are passionate about solving complex fraud‑related problems using advanced analytics and machine learning. You are someone who thrives on exploring large datasets, uncovering hidden patterns, and building predictive models that make a real business impact. You enjoy collaborating with cross‑functional teams, experimenting with new techniques, and delivering scalable analytical solutions.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;If you love transforming raw data into actionable insights and want to be part of a high‑performing analytics team at NICE Actimize, this role is for you.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;How will you make an impact?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You will join a dynamic team of highly skilled Data Scientists and Fraud Analytics experts working on cutting‑edge analytical solutions. In this role, you will:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Work with large, complex datasets to analyze fraud cases and identify inconsistencies.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build, validate, and optimize machine learning models for fraud detection and prevention.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Research data patterns to predict fraudulent transactions and improve model performance.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Enhance existing models using advanced computational algorithms and techniques.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop compelling visualizations that help stakeholders understand trends and insights.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with business teams, engineers, and stakeholders to deliver scalable analytical solutions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive continuous improvement by staying updated with the latest advancements in Data Science and ML.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Communicate analytical findings clearly to both technical and non‑technical audiences.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Participate in critical discussions, advocate technical solutions, and support model deployment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contribute to innovation forums and knowledge‑sharing initiatives across NICE.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Have you got what it takes?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;4 to 8 years of relevant Data Science experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong analytical, problem‑solving, and communication skills.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to explain complex analytical concepts to non‑technical stakeholders.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working in agile, multi‑disciplinary teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Self‑driven, collaborative, and committed to delivering high‑quality outcomes.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications \u0026amp;amp; Skills\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Core Skills\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Advanced degree in Statistics, Mathematics, Computer Science, Engineering, or related fields.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong knowledge of statistical techniques (regression, feature selection, time series, etc.).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficiency in SQL and Excel.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong programming skills in Python (3.7+).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hands‑on experience with ML techniques (clustering, decision trees, boosting, etc.).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience developing and deploying classification and regression models at enterprise scale.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Understanding of logistic regression and regularization techniques.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with ML‑Ops frameworks or containerized environments (Kubernetes is a plus).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience troubleshooting production data and deployed models.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exposure to cloud platforms (AWS, Azure preferred).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with visualization and presenting insights clearly.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Additional Desired Qualifications\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience in fraud analytics, financial crime, or risk management models.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Knowledge of financial systems and data standards.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with containerized model development using Kubernetes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exposure to banking or financial services domain.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What’s in it for you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Enjoy NiCE-FLEX!\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Requisition Details\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Requisition ID:\u0026lt;/strong\u0026gt; 11668\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Reporting into:\u0026lt;/strong\u0026gt; Tech Manager, Actimize\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Role Type:\u0026lt;/strong\u0026gt; Individual Contributor\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;strong\u0026gt;About NiCE \u0026lt;/strong\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4023801101,"name":"Actimize - Services - International","child_ids":[],"parent_id":4012238101}],"offices":[{"id":4005086101,"name":"India - Pune","location":"India - Pune","child_ids":[],"parent_id":4005049101}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://boards.eu.greenhouse.io/nice/jobs/4970639101?gh_jid=4970639101","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4520012101,"location":{"name":"India - Pune"},"metadata":[{"id":4778158101,"name":"Job Type","value":"Regular","value_type":"single_select"},{"id":4787631101,"name":"Hiring Manager","value":{"name":"Ravindranath Eluri","email":"ravi.eluri@nice.com","user_id":4113992101,"employee_id":"111652"},"value_type":"user"},{"id":4614529101,"name":"Category","value":"R\u0026D","value_type":"short_text"},{"id":4614545101,"name":"Job String","value":"R\u0026D.Software Engineering.DevOps Engineer","value_type":"short_text"},{"id":4787135101,"name":"(HRBP) Critical Role","value":"Not Applicable","value_type":"single_select"},{"id":4952164101,"name":"(HRBP) Acquisition Job","value":"Not Applicable","value_type":"single_select"},{"id":7821998101,"name":"TA Director Only – Campaign","value":null,"value_type":"yes_no"}],"id":4970639101,"updated_at":"2026-09-11T05:02:17-04:00","requisition_id":"11697","title":"Senior DevOps Engineer, CX","company_name":"NICE","first_published":"2026-09-08T10:40:21-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;So, what’s the role all about?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a Senior DevOps Engineer, you will manage and enhance the cloud infrastructure and software delivery ecosystem powering our products. You will work with R\u0026amp;amp;D, QA, Security, and Operations teams to ensure our platforms are scalable, secure, reliable, and cost-efficient.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You will focus on AWS, CI/CD, infrastructure automation, containers, monitoring, and continuous improvement.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;How will you make an impact?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Build and maintain CI/CD pipelines using Jenkins and GitHub Actions.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Manage and optimize AWS infrastructure for scalability, security, reliability, and cost.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Automate infrastructure and deployments using Terraform, Docker, ECS/EKS, and scripting.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Monitor and troubleshoot environments to ensure availability and performance.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Drive cloud security, Infrastructure as Code, and DevOps best practices.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Collaborate with R\u0026amp;amp;D, QA, Security, and Operations teams.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Leverage AI tools and automation to improve troubleshooting, RCA, and operational efficiency.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Have you got what it takes?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;5–7 years of experience in DevOps, Cloud Engineering, or a similar role.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Strong hands-on experience with AWS, including EC2, ECS/EKS, VPC, ALB, Lambda, CloudFront, and CloudWatch.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Strong knowledge of Terraform, Docker, Jenkins, and GitHub Actions.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Proficiency in Shell/PowerShell and at least one programming language such as Python, Groovy, Java, JavaScript, or Go. Experience with monitoring, troubleshooting, cloud security, and Git-based workflows.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Strong problem-solving skills and experience working in Agile environments.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;You will have an advantage if you also have:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Experience with AWS RDS and database infrastructure.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Knowledge of FinOps and cloud cost optimization.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Software development experience.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Experience with multi-region or multi-tenant SaaS environments.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Experience using AI tools/agents such as GitHub Copilot, ChatGPT, Claude Code, or Cursor for automation and RCA.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What’s in it for you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join an ever-growing, market-disrupting, global company where teams work in a fast-paced, collaborative, and creative environment. At NiCE, every day is an opportunity to learn, grow, and make an impact.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;If you are passionate about cloud, automation, reliability, and innovation, you may just be our next NiCEr!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Enjoy NiCE-FLEX!\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our NiCE-FLEX hybrid model offers 2 days from the office and 3 days remote each week, enabling flexibility while keeping collaboration and innovation at the heart of our work.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Requisition ID: 11697\u0026lt;br\u0026gt;Reporting into: Tech Manager\u0026lt;br\u0026gt;Role Type: Individual Contributor\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;strong\u0026gt;About NiCE \u0026lt;/strong\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4012321101,"name":"CX - R\u0026D Engineering","child_ids":[],"parent_id":4012244101}],"offices":[{"id":4005086101,"name":"India - Pune","location":"India - Pune","child_ids":[],"parent_id":4005049101}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://boards.eu.greenhouse.io/nice/jobs/4959658101?gh_jid=4959658101","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4515233101,"location":{"name":"India - Pune"},"metadata":[{"id":4778158101,"name":"Job Type","value":"Regular","value_type":"single_select"},{"id":4787631101,"name":"Hiring Manager","value":{"name":"George Mathew J S","email":"george.mathew@nice.com","user_id":4109953101,"employee_id":"159841"},"value_type":"user"},{"id":4614529101,"name":"Category","value":"PROFESSIONAL SERVICES","value_type":"short_text"},{"id":4614545101,"name":"Job String","value":"Professional Services.Education.Education Professional","value_type":"short_text"},{"id":4787135101,"name":"(HRBP) Critical Role","value":"Not Applicable","value_type":"single_select"},{"id":4952164101,"name":"(HRBP) Acquisition Job","value":"Not Applicable","value_type":"single_select"},{"id":7821998101,"name":"TA Director Only – Campaign","value":null,"value_type":"yes_no"}],"id":4959658101,"updated_at":"2026-08-28T02:17:11-04:00","requisition_id":"11644","title":"Senior Education Operations ","company_name":"NICE","first_published":"2026-08-27T01:06:59-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;So, what’s the role all about?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are looking for an \u0026lt;strong\u0026gt;LMS Administrator\u0026lt;/strong\u0026gt; to serve as the subject matter expert for our \u0026lt;strong\u0026gt;Cornerstone OnDemand (CSOD) platform\u0026lt;/strong\u0026gt;. You will own end-to-end LMS administration, ensuring seamless, high-quality learning experiences for employees, customers, and partners while driving efficiency through automation and continuous improvement.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;How will you make an impact?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Own \u0026lt;strong\u0026gt;day-to-day LMS administration\u0026lt;/strong\u0026gt;, configuration, and system maintenance.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Manage and maintain \u0026lt;strong\u0026gt;learning objects\u0026lt;/strong\u0026gt; (ILT, eLearning, certifications, assessments) and system settings (assignments, approvals, notifications).\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Administer \u0026lt;strong\u0026gt;user roles, permissions, groups, and access controls\u0026lt;/strong\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Provide operational support—troubleshooting issues, handling requests, and managing escalations.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Execute \u0026lt;strong\u0026gt;bulk data operations, transcript management\u0026lt;/strong\u0026gt;, and data governance activities.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Review and test \u0026lt;strong\u0026gt;CSOD quarterly releases\u0026lt;/strong\u0026gt;, ensuring system readiness and quality.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Develop and maintain \u0026lt;strong\u0026gt;reports and dashboards\u0026lt;/strong\u0026gt; to support learning analytics.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Drive \u0026lt;strong\u0026gt;process improvements, automation, and AI-enabled enhancements\u0026lt;/strong\u0026gt; to improve efficiency.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Partner with cross-functional teams (Training, IT, Vendors) to ensure smooth delivery and continuous system optimization.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Have you got what it takes?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Required Skills \u0026amp;amp; Experience\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;4 to 7 years of work experience \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Hands-on experience administering \u0026lt;strong\u0026gt;Cornerstone OnDemand (CSOD)\u0026lt;/strong\u0026gt; or similar LMS platforms.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Strong expertise in \u0026lt;strong\u0026gt;LMS configuration, content setup, and transcript management\u0026lt;/strong\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Solid understanding of \u0026lt;strong\u0026gt;learning operations and LMS workflows\u0026lt;/strong\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Experience with \u0026lt;strong\u0026gt;reporting and analytics tools\u0026lt;/strong\u0026gt; (Power BI, Tableau, or similar).\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Working knowledge of \u0026lt;strong\u0026gt;SCORM/API standards\u0026lt;/strong\u0026gt;, \u0026lt;strong\u0026gt;HTML/CSS/JavaScript\u0026lt;/strong\u0026gt;, and \u0026lt;strong\u0026gt;REST APIs\u0026lt;/strong\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Strong problem-solving, communication, and stakeholder management skills.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Behavioral Skills\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Detail-oriented with a strong focus on \u0026lt;strong\u0026gt;data accuracy and quality\u0026lt;/strong\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Ability to manage multiple priorities in a \u0026lt;strong\u0026gt;fast-paced environment\u0026lt;/strong\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Proactive, ownership-driven mindset with a focus on \u0026lt;strong\u0026gt;continuous improvement\u0026lt;/strong\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Good to have\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Experience with \u0026lt;strong\u0026gt;automation tools or scripting\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Exposure to \u0026lt;strong\u0026gt;AI-enabled workflows\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Advanced proficiency in \u0026lt;strong\u0026gt;Excel and PowerPoint\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What’s in it for you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join a global, market-leading organization where you’ll work with top talent to deliver impactful learning solutions at scale. At NiCE, every day is an opportunity to innovate, learn, and grow\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Enjoy NICE-FLEX! \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;Requisition ID: 11644\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Reporting into: Tech Manager\u0026lt;/strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;Role Type: \u0026lt;/strong\u0026gt;Individual Contributor\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;strong\u0026gt;About NiCE \u0026lt;/strong\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4012330101,"name":"GCO - Customer Success \u0026 Services","child_ids":[],"parent_id":4012244101}],"offices":[{"id":4005086101,"name":"India - Pune","location":"India - Pune","child_ids":[],"parent_id":4005049101}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://boards.eu.greenhouse.io/nice/jobs/4848137101?gh_jid=4848137101","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4460823101,"location":{"name":"USA - Hoboken, NJ"},"metadata":[{"id":4778158101,"name":"Job Type","value":"Regular","value_type":"single_select"},{"id":4787631101,"name":"Hiring Manager","value":{"name":"Robert Camarco","email":"robert.camarco@nice.com","user_id":4221251101,"employee_id":"179312"},"value_type":"user"},{"id":4614529101,"name":"Category","value":"IT","value_type":"short_text"},{"id":4614545101,"name":"Job String","value":"IT.Infrastructure Systems.Infrastructure Systems Engineer","value_type":"short_text"},{"id":4787135101,"name":"(HRBP) Critical Role","value":"Not Applicable","value_type":"single_select"},{"id":4952164101,"name":"(HRBP) Acquisition Job","value":"Not Applicable","value_type":"single_select"},{"id":7821998101,"name":"TA Director Only – Campaign","value":null,"value_type":"yes_no"}],"id":4848137101,"updated_at":"2026-08-28T14:53:40-04:00","requisition_id":"10706","title":"Senior Executive IT Support Specialist ","company_name":"NICE","first_published":"2026-04-22T16:58:26-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;So, what’s the role all about?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Senior Executive IT Support Specialist (White Glove / VIP Support) is a high-visibility, customer-focused role responsible for delivering exceptional technical support to executive leadership, senior management, and key business stakeholders. Acting as the face of IT across the organization, this role ensures a seamless technology experience, proactive issue resolution, and a high standard of professionalism. The specialist combines deep technical knowledge with outstanding communication skills, representing the IT department with excellence.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;How will you make an impact?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;VIP \u0026amp;amp; White Glove Support (Primary Responsibility)\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Provide personalized, premium-level support to executives, senior leaders, and VIP users.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Offer on-site, remote, and direct support during critical meetings, presentations, town halls, and executive sessions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage and proactively maintain VIP devices: laptops, mobile phones, conferencing equipment, peripherals, and collaboration tools.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Prioritize urgent VIP incidents and ensure immediate, high-quality resolution.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Track recurring issues and propose long-term solutions to enhance the VIP technology experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensure confidentiality and discretion when handling sensitive data and executive workflows.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Serve as the Face of IT\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Represent the IT Support organization professionally to employees across all levels of the business.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build trust through clear communication, ownership, and proactive engagement.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Participate in cross-department interactions, reinforcing IT’s role as a strategic, service-oriented partner.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide updates, insights, and feedback to IT leadership regarding user sentiment and technology challenges.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Promote IT initiatives, policies, and best practices in a friendly, approachable manner.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive a culture of service excellence, customer focus, and reliability.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Technical Support \u0026amp;amp; Troubleshooting\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Deliver Tier 2 support for hardware, software, networking, collaboration tools (Teams, Zoom), and workplace technologies.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Diagnose complex issues and coordinate with internal IT teams (End-Client Architecture, Security, Networking, Applications) to ensure timely resolution.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Perform workstation deployments, upgrades, imaging, and configuration.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support meetings, video conferencing rooms, and all AV/VC equipment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain accurate documentation in ticketing systems and follow ITIL-aligned processes.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Operational Excellence\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Maintain strong knowledge of company systems, services, and device standards.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Track and maintain assigned IT assets ensuring proper lifecycle, inventory accuracy, and compliance.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Follow all IT policies, security standards, and operational procedures.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contribute to continuous improvement of support processes and playbooks.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide clear written communication, including follow-ups, user updates, and internal documentation.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Have you got what it takes?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;6+ years of experience in IT Support / Service Desk / Deskside Support roles in corporate or enterprise environments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;3+ years of experience directly supporting executives, board members, and other VIPs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bachelor’s degree in Information Technology, Computer Science, or equivalent experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong understanding of networking and network troubleshooting.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated experience supporting executives, management, or VIP users.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Expertise in Windows, Microsoft 365, Zoom, and iOS platforms.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong knowledge of Windows/Mac OS, Microsoft 365, Teams, mobile OSs, laptops, AV systems, and enterprise tools.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent communication, patience, and customer service orientation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to work under pressure, manage multiple priorities, and handle sensitive information.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Professional presence and polished interpersonal skills.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Preferred Qualifications:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Certifications such as CompTIA A+, Network+, ITIL Foundations, or Microsoft/Apple credentials.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience supporting executive meetings, board sessions, and off-sites.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Background in ITSM or Agile environments focused on service improvement.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Key Competencies\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;High service orientation and empathy.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong sense of ownership and accountability.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Professional communication (verbal, written, and in-person).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Technical troubleshooting excellence.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Discretion and confidentiality.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proactive problem solving.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to calmly handle high-pressure scenarios.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Why Join Us?\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At NiCE, we don’t just connect systems—we connect people, platforms, and possibilities. In this role, you’ll be at the heart of driving product unification, governance, and go-to-market alignment across a mission-critical platform. You’ll join a team that breaks down silos and enables seamless customer experiences across our product ecosystem.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;If you are a strategic thinker, a collaborative leader, and passionate about delivering cross-platform value, this is your opportunity to shape the future of customer experience with NiCE.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What’s in it for you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role is located in our NJ office at Waterfront Corporate Center III, 221 River St, Hoboken, New Jersey 07030 \u0026lt;a href=\u0026quot;https://www.nice.com/company/global-locations\u0026quot;\u0026gt;https://www.nice.com/company/global-locations\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;strong\u0026gt;About NiCE \u0026lt;/strong\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4060479101,"name":"GCO - IT","child_ids":[],"parent_id":4016399101}],"offices":[{"id":4005059101,"name":"USA - Hoboken, NJ","location":"USA - Hoboken, NJ","child_ids":[],"parent_id":4005091101}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://boards.eu.greenhouse.io/nice/jobs/4967467101?gh_jid=4967467101","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4518585101,"location":{"name":"Israel - Raanana"},"metadata":[{"id":4778158101,"name":"Job Type","value":"Regular","value_type":"single_select"},{"id":4787631101,"name":"Hiring Manager","value":{"name":null,"email":null,"user_id":null,"employee_id":null},"value_type":"user"},{"id":4614529101,"name":"Category","value":"HR","value_type":"short_text"},{"id":4614545101,"name":"Job String","value":null,"value_type":"short_text"},{"id":4787135101,"name":"(HRBP) Critical Role","value":"Not Applicable","value_type":"single_select"},{"id":4952164101,"name":"(HRBP) Acquisition Job","value":"Not Applicable","value_type":"single_select"},{"id":7821998101,"name":"TA Director Only – Campaign","value":null,"value_type":"yes_no"}],"id":4967467101,"updated_at":"2026-09-03T02:06:21-04:00","requisition_id":"11682","title":"Senior HR Operations Specialist","company_name":"NICE","first_published":"2026-09-03T02:06:21-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;So, what’s the role all about?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;NiCE is seeking a\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Senior HR Operations specialist\u0026lt;/span\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;\u0026amp;nbsp;to join our Global HR Operations team in Israel.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;This role will play a key role in driving process excellence, operational efficiency, and continuous improvement across Global HR Operations. The successful candidate will partner closely with HR Operations, HRIS, Talent Acquisition, Payroll, and Shared Services teams to identify process improvement opportunities, optimize workflows, strengthen operational governance, improve data quality, and leverage technology to enhance the employee experience and scale HR service delivery globally.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;In addition, this individual will support day-to-day employee lifecycle operations, ensuring timely and accurate execution of onboarding, employee changes, mobility, compensation updates, offboarding, and other core HR processes.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;The ideal candidate combines strong HR Operations expertise with a solution-oriented mindset, utilizing data, technology, AI and operational insights to simplify processes, eliminate inefficiencies, and drive sustainable improvements across the HR organization.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;How will you make an impact? \u0026lt;/strong\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Process Improvement \u0026amp;amp; Operational Excellence\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;16\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;1\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Analyze HR processes to identify inefficiencies, bottlenecks, service gaps, and recurring issues.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;16\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;2\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Drive continuous improvement initiatives across employee lifecycle processes.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;16\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;3\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Create and maintain SOPs, process documentation, governance controls, and operational playbooks.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;16\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;4\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Conduct root-cause analysis and recommend sustainable solutions to improve operational performance.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Global Employee Lifecycle Management\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;16\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;5\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Manage employee lifecycle transactions including onboarding, job changes, mobility, compensation changes, and offboarding.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;16\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;6\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Ensure timely and accurate processing of employee data and HR transactions.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;16\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;7\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Maintain employee records and documentation in compliance with company policies and regulatory requirements.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;HR Systems \u0026amp;amp; Service Delivery\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;17\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;1\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Partner with HRIS, Payroll, Talent Acquisition, and IT teams to optimize HR workflows and system processes.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;17\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;2\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Support enhancements within Oracle HCM, ServiceNow, and related HR technologies.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;17\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;3\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Monitor service delivery metrics and identify opportunities to improve SLA performance and employee experience.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;17\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;4\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Promote adoption of standardized processes and case management best practices.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Data Governance \u0026amp;amp; Analytics\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;18\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;1\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Maintain high standards of HR data quality and integrity.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;18\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;2\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Perform audits and data validation activities to identify and resolve discrepancies.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;18\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;3\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Leverage reporting tools and operational metrics to generate insights and recommendations for HR leadership.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Have you got what it takes?\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;19\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;1\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;5-8 years of experience in HR Operations, HR Shared Services, HRIS, or related HR functions within a global organization.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;19\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;2\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Demonstrated experience driving process improvements and operational efficiencies.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;19\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;3\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Strong understanding of employee lifecycle processes, HR operations, and service delivery models.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;19\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;4\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Experience working with enterprise HR systems such as Oracle HCM, Workday, or SAP SuccessFactors.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;19\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;5\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Experience working with case management or ticketing platforms such as ServiceNow.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;19\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;6\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Strong analytical, problem-solving, and root-cause analysis skills.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;19\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;7\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Excellent communication and stakeholder management skills.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;19\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;8\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Fluent English, written and verbal.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Preferred Qualifications\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;20\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;1\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Experience working in a global HR environment.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;20\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;2\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Experience with process mapping, workflow design, and continuous improvement methodologies.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;20\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;3\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Strong reporting and analytics capabilities using Power BI, Excel, or similar tools.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;20\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;4\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Experience supporting automation, system enhancements, or digital transformation initiatives.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;20\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;5\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Familiarity with HR operational governance, quality assurance, and service delivery metrics.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What’s in it for you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Enjoy NiCE-FLEX!\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Requisition ID: 11682\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;Reporting to: Director, Global HR Operations\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;Role Type: IC\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;#LI-Hybrid\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;strong\u0026gt;About NiCE \u0026lt;/strong\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4015646101,"name":"HR - C\u0026B and HR Ops","child_ids":[],"parent_id":4012240101}],"offices":[{"id":4005087101,"name":"Israel - Raanana","location":"Israel - Raanana","child_ids":[],"parent_id":4005050101}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://boards.eu.greenhouse.io/nice/jobs/4889374101?gh_jid=4889374101","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4483160101,"location":{"name":"USA - Remote"},"metadata":[{"id":4778158101,"name":"Job Type","value":"Regular","value_type":"single_select"},{"id":4787631101,"name":"Hiring Manager","value":{"name":"Curtis Stoddard","email":"curtis.stoddard@nice.com","user_id":4108943101,"employee_id":"105608"},"value_type":"user"},{"id":4614529101,"name":"Category","value":"PROFESSIONAL SERVICES","value_type":"short_text"},{"id":4614545101,"name":"Job String","value":"Professional Services.Professional Services.Professional Services Engineer","value_type":"short_text"},{"id":4787135101,"name":"(HRBP) Critical Role","value":"Not Applicable","value_type":"single_select"},{"id":4952164101,"name":"(HRBP) Acquisition Job","value":"Not Applicable","value_type":"single_select"},{"id":7821998101,"name":"TA Director Only – Campaign","value":null,"value_type":"yes_no"}],"id":4889374101,"updated_at":"2026-08-28T02:17:11-04:00","requisition_id":"11164","title":"Senior Implementation Engineer","company_name":"NICE","first_published":"2026-06-11T15:54:25-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;The\u0026lt;/span\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt; Senior \u0026lt;/span\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Implementation Engineer is a customer-facing, billable position chartered with engaging customers in a consultative capacity and providing specialized expertise around NiCE products the contact center industry, and other contact center ecosystem topics including CRM, telecommunications infrastructure, analytics, social media, and others. \u0026lt;/span\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt; \u0026lt;/span\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;This position, depending on the types of projects onto which he or she is deployed, will be responsible for both technical and business tasks including managing customer expectations and satisfaction, configuring NiCE products based on best practices and customer requirements, coordinating inter-departmental activities within NiCE, tracking time and status within NiCE systems, and other tasks related to the success of his or her engagement. \u0026lt;/span\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt; \u0026lt;/span\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;The Senior Implementation Engineer is also an organizational leader and is expected to serve as a mentor and coach for junior staff. \u0026lt;/span\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt; \u0026lt;/span\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;​\u0026lt;/span\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;This position is responsible for consultative performance in all areas related to NiCE solutions provisioning, implementation, and deployment of technical and business solutions to clients. 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data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;1\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;5\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Maintain Senior-level expertise and currency in industry leading contact center technologies. \u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;PROJECT\u0026lt;/span\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;\u0026amp;nbsp; \u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;2\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;1\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Serve in a project manager capacity via management of\u0026amp;nbsp;end to end\u0026amp;nbsp;system life cycle development of small to large-scale projects. \u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;2\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;3\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Provide business analysis, business area assessment, user needs\u0026amp;nbsp;analysis\u0026amp;nbsp;and business systems design for major projects. \u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;BUSINESS\u0026lt;/span\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;3\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;1\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Present a professional image in conduct,\u0026amp;nbsp;attitude\u0026amp;nbsp;and attire. \u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;3\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;2\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Assist\u0026amp;nbsp;with the development of client information management standards and evaluation of technology trends. \u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;3\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;3\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Contribute to business area assessment,\u0026amp;nbsp;user\u0026amp;nbsp;needs\u0026amp;nbsp;analysis and business systems design. \u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;SUPERVISORY\u0026lt;/span\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt; \u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;4\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;1\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Supervise during project life\u0026amp;nbsp;cycle\u0026amp;nbsp;any junior level client staff, or any sub-contracted personnel assigned to your project team. \u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;To Land This Gig You\u0026#39;ll Need:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;5\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;1\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;BS/BA in technical (e.g., CS/IS/EE) or business (e.g., Marketing/MIS) field or equivalent work experience\u0026amp;nbsp;required. \u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;5\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;2\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;MBA preferred. \u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;5\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;3\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;5+ years of professional experience beyond education requirements above. \u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;5\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;4\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Type of experience varies depending on Professional Service Engineers specialization: \u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;5\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;5\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Implementation: broad skills in both technology \u0026amp;amp; analysis;\u0026amp;nbsp;experience in\u0026amp;nbsp;communicating at a technical and functional level while managing business rapport. \u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;5\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;6\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Business Optimization: deep skills around business analysis/call centers; experience in the KPIs and best practices of call centers and their operations. \u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;5\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;7\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Education \u0026amp;amp; Enablement: professional and confident public presence; experience in commanding large audiences as a trainer and/or speaker. \u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;5\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;8\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Engineering Services: deep skills in specialized technical \u0026amp;amp; functional areas;\u0026amp;nbsp;deeply\u0026amp;nbsp;technical\u0026amp;nbsp;expertise\u0026amp;nbsp;around software engineering, programming languages, integration, and/or databases. \u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;5\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;9\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Desired personal profile: analytical, inquisitive, service \u0026amp;amp; team-oriented, friendly demeanor, early adopter. \u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Bonus Experience:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt; \u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;6\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;1\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;​\u0026lt;/span\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Prior consulting experience. \u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt; \u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;strong\u0026gt;About NiCE \u0026lt;/strong\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4012330101,"name":"GCO - Customer Success \u0026 Services","child_ids":[],"parent_id":4012244101}],"offices":[{"id":4005168101,"name":"USA - Remote","location":"USA - Remote","child_ids":[],"parent_id":4005091101}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://boards.eu.greenhouse.io/nice/jobs/4962212101?gh_jid=4962212101","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4515642101,"location":{"name":"USA - Atlanta, GA"},"metadata":[{"id":4778158101,"name":"Job Type","value":null,"value_type":"single_select"},{"id":4787631101,"name":"Hiring Manager","value":{"name":"Tyler Butterfield","email":"tyler.butterfield@niceincontact.com","user_id":4115836101,"employee_id":"118008"},"value_type":"user"},{"id":4614529101,"name":"Category","value":"MARKETING","value_type":"short_text"},{"id":4614545101,"name":"Job String","value":"Business \u0026 Sales Operations.Business Operations.Business Operations Management","value_type":"short_text"},{"id":4787135101,"name":"(HRBP) Critical Role","value":"Not Applicable","value_type":"single_select"},{"id":4952164101,"name":"(HRBP) Acquisition Job","value":"Not Applicable","value_type":"single_select"},{"id":7821998101,"name":"TA Director Only – Campaign","value":null,"value_type":"yes_no"}],"id":4962212101,"updated_at":"2026-08-28T02:17:11-04:00","requisition_id":"11653","title":"Senior Partner Enablement Manager","company_name":"NICE","first_published":"2026-08-27T09:43:20-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;So, what’s the role all about?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Partner Enablement Manager is responsible for planning, coordinating, and executing partner‑focused enablement initiatives that strengthen partner capability, improve partner performance, and support the overall partner ecosystem. This role collaborates closely with product, sales, and readiness teams to identify partner enablement needs and develop programs that equip partners to successfully position, sell, and deliver company solutions.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;How will you make an impact?\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Serve as the primary enablement point of contact for assigned Global Systems Integrator (GSI) partners, driving certification adoption and readiness across their delivery teams\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Design and deliver partner training sessions, certification paths, and enablement content tailored to GSI scale and delivery models\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Track partner enablement progress (certifications, readiness milestones) and report on adoption trends to internal stakeholders\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develops and executes partner enablement programs that enhance partner capability across sales, delivery, and technical roles.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborates with product, sales, and readiness teams to identify partner enablement needs and translate them into structured programs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Designs and delivers training sessions, workshops, and resources that support partner proficiency in positioning, selling, and implementing solutions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Coordinates end‑to‑end enablement program logistics, including timelines, communications, and stakeholder alignment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Monitors partner performance trends and uses insights to inform program updates and new enablement initiatives.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Works closely with internal teams to ensure enablement materials remain accurate, relevant, and aligned with product updates and market needs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Engages directly with partners to gather feedback and enhance enablement effectiveness and value.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintains ongoing communication with internal and external stakeholders to ensure cohesive, consistent partner support.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Have you got what it takes?\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;3–5 years of experience in partner enablement, sales enablement, channel programs, customer success, or a similar field.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience developing or coordinating training, enablement, or readiness programs for external audiences.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong understanding of partner ecosystems, channel business models, or B2B SaaS sales motions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent communication, presentation, and relationship‑building skills.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong organizational and project management abilities with experience managing multiple initiatives.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven ability to collaborate effectively with cross‑functional teams, including product, sales, marketing, and readiness.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to assess partner needs and translate them into actionable enablement plans.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;You will have an advantage if you also have:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience in CX (contact center, CCaaS) industry or working with CX-focused products\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Background in consulting or systems integration, with an understanding of how GSIs structure and staff delivery engagements\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience within SaaS, enterprise software, or professional services\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with learning and development principles, curriculum frameworks, or certification programs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Background supporting partner onboarding, sales enablement, or delivery readiness.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What’s in it for you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Enjoy NICE-FLEX! \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About \u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;Cognigy\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;NiCE Cognigy delivers AI that works—fast, human, and enterprise-ready. As the leading AI-first CX platform built for real-world scale, we combine Generative and Conversational AI through orchestration, tools, and enterprise systems to power Agentic AI. Backed by global CX leader NiCE, we empower brands with AI Agents that redefine customer experiences and achieve measurable ROI—instantly, across every channel and in 100+ languages.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;strong\u0026gt;About NiCE \u0026lt;/strong\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4012308101,"name":"GCO - Global Marketing","child_ids":[4022171101],"parent_id":4012244101}],"offices":[{"id":4005059101,"name":"USA - Hoboken, NJ","location":"USA - Hoboken, NJ","child_ids":[],"parent_id":4005091101}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://boards.eu.greenhouse.io/nice/jobs/4962210101?gh_jid=4962210101","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4515642101,"location":{"name":"USA - Sandy, UT"},"metadata":[{"id":4778158101,"name":"Job Type","value":null,"value_type":"single_select"},{"id":4787631101,"name":"Hiring Manager","value":{"name":"Tyler Butterfield","email":"tyler.butterfield@niceincontact.com","user_id":4115836101,"employee_id":"118008"},"value_type":"user"},{"id":4614529101,"name":"Category","value":"MARKETING","value_type":"short_text"},{"id":4614545101,"name":"Job String","value":"Business \u0026 Sales Operations.Business Operations.Business Operations Management","value_type":"short_text"},{"id":4787135101,"name":"(HRBP) Critical Role","value":"Not Applicable","value_type":"single_select"},{"id":4952164101,"name":"(HRBP) Acquisition Job","value":"Not Applicable","value_type":"single_select"},{"id":7821998101,"name":"TA Director Only – Campaign","value":null,"value_type":"yes_no"}],"id":4962210101,"updated_at":"2026-08-28T02:17:11-04:00","requisition_id":"11653","title":"Senior Partner Enablement Manager","company_name":"NICE","first_published":"2026-08-27T09:42:55-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;So, what’s the role all about?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Partner Enablement Manager is responsible for planning, coordinating, and executing partner‑focused enablement initiatives that strengthen partner capability, improve partner performance, and support the overall partner ecosystem. This role collaborates closely with product, sales, and readiness teams to identify partner enablement needs and develop programs that equip partners to successfully position, sell, and deliver company solutions.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;How will you make an impact?\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Serve as the primary enablement point of contact for assigned Global Systems Integrator (GSI) partners, driving certification adoption and readiness across their delivery teams\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Design and deliver partner training sessions, certification paths, and enablement content tailored to GSI scale and delivery models\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Track partner enablement progress (certifications, readiness milestones) and report on adoption trends to internal stakeholders\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develops and executes partner enablement programs that enhance partner capability across sales, delivery, and technical roles.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborates with product, sales, and readiness teams to identify partner enablement needs and translate them into structured programs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Designs and delivers training sessions, workshops, and resources that support partner proficiency in positioning, selling, and implementing solutions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Coordinates end‑to‑end enablement program logistics, including timelines, communications, and stakeholder alignment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Monitors partner performance trends and uses insights to inform program updates and new enablement initiatives.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Works closely with internal teams to ensure enablement materials remain accurate, relevant, and aligned with product updates and market needs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Engages directly with partners to gather feedback and enhance enablement effectiveness and value.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintains ongoing communication with internal and external stakeholders to ensure cohesive, consistent partner support.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Have you got what it takes?\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;3–5 years of experience in partner enablement, sales enablement, channel programs, customer success, or a similar field.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience developing or coordinating training, enablement, or readiness programs for external audiences.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong understanding of partner ecosystems, channel business models, or B2B SaaS sales motions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent communication, presentation, and relationship‑building skills.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong organizational and project management abilities with experience managing multiple initiatives.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven ability to collaborate effectively with cross‑functional teams, including product, sales, marketing, and readiness.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to assess partner needs and translate them into actionable enablement plans.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;You will have an advantage if you also have:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience in CX (contact center, CCaaS) industry or working with CX-focused products\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Background in consulting or systems integration, with an understanding of how GSIs structure and staff delivery engagements\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience within SaaS, enterprise software, or professional services\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with learning and development principles, curriculum frameworks, or certification programs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Background supporting partner onboarding, sales enablement, or delivery readiness.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What’s in it for you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Enjoy NICE-FLEX! \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About \u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;Cognigy\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;NiCE Cognigy delivers AI that works—fast, human, and enterprise-ready. As the leading AI-first CX platform built for real-world scale, we combine Generative and Conversational AI through orchestration, tools, and enterprise systems to power Agentic AI. Backed by global CX leader NiCE, we empower brands with AI Agents that redefine customer experiences and achieve measurable ROI—instantly, across every channel and in 100+ languages.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;strong\u0026gt;About NiCE \u0026lt;/strong\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4012308101,"name":"GCO - Global Marketing","child_ids":[4022171101],"parent_id":4012244101}],"offices":[{"id":4005059101,"name":"USA - Hoboken, NJ","location":"USA - Hoboken, NJ","child_ids":[],"parent_id":4005091101}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://boards.eu.greenhouse.io/nice/jobs/4960666101?gh_jid=4960666101","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4515642101,"location":{"name":"USA - Hoboken, NJ"},"metadata":[{"id":4778158101,"name":"Job Type","value":null,"value_type":"single_select"},{"id":4787631101,"name":"Hiring Manager","value":{"name":"Tyler Butterfield","email":"tyler.butterfield@niceincontact.com","user_id":4115836101,"employee_id":"118008"},"value_type":"user"},{"id":4614529101,"name":"Category","value":"MARKETING","value_type":"short_text"},{"id":4614545101,"name":"Job String","value":"Business \u0026 Sales Operations.Business Operations.Business Operations Management","value_type":"short_text"},{"id":4787135101,"name":"(HRBP) Critical Role","value":"Not Applicable","value_type":"single_select"},{"id":4952164101,"name":"(HRBP) Acquisition Job","value":"Not Applicable","value_type":"single_select"},{"id":7821998101,"name":"TA Director Only – Campaign","value":null,"value_type":"yes_no"}],"id":4960666101,"updated_at":"2026-08-28T02:17:11-04:00","requisition_id":"11653","title":"Senior Partner Enablement Manager","company_name":"NICE","first_published":"2026-08-27T09:42:14-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;So, what’s the role all about?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Partner Enablement Manager is responsible for planning, coordinating, and executing partner‑focused enablement initiatives that strengthen partner capability, improve partner performance, and support the overall partner ecosystem. This role collaborates closely with product, sales, and readiness teams to identify partner enablement needs and develop programs that equip partners to successfully position, sell, and deliver company solutions.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;How will you make an impact?\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Serve as the primary enablement point of contact for assigned Global Systems Integrator (GSI) partners, driving certification adoption and readiness across their delivery teams\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Design and deliver partner training sessions, certification paths, and enablement content tailored to GSI scale and delivery models\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Track partner enablement progress (certifications, readiness milestones) and report on adoption trends to internal stakeholders\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develops and executes partner enablement programs that enhance partner capability across sales, delivery, and technical roles.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborates with product, sales, and readiness teams to identify partner enablement needs and translate them into structured programs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Designs and delivers training sessions, workshops, and resources that support partner proficiency in positioning, selling, and implementing solutions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Coordinates end‑to‑end enablement program logistics, including timelines, communications, and stakeholder alignment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Monitors partner performance trends and uses insights to inform program updates and new enablement initiatives.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Works closely with internal teams to ensure enablement materials remain accurate, relevant, and aligned with product updates and market needs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Engages directly with partners to gather feedback and enhance enablement effectiveness and value.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintains ongoing communication with internal and external stakeholders to ensure cohesive, consistent partner support.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Have you got what it takes?\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;3–5 years of experience in partner enablement, sales enablement, channel programs, customer success, or a similar field.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience developing or coordinating training, enablement, or readiness programs for external audiences.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong understanding of partner ecosystems, channel business models, or B2B SaaS sales motions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent communication, presentation, and relationship‑building skills.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong organizational and project management abilities with experience managing multiple initiatives.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven ability to collaborate effectively with cross‑functional teams, including product, sales, marketing, and readiness.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to assess partner needs and translate them into actionable enablement plans.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;You will have an advantage if you also have:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience in CX (contact center, CCaaS) industry or working with CX-focused products\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Background in consulting or systems integration, with an understanding of how GSIs structure and staff delivery engagements\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience within SaaS, enterprise software, or professional services\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with learning and development principles, curriculum frameworks, or certification programs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Background supporting partner onboarding, sales enablement, or delivery readiness.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What’s in it for you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Enjoy NICE-FLEX! \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About \u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;Cognigy\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;NiCE Cognigy delivers AI that works—fast, human, and enterprise-ready. As the leading AI-first CX platform built for real-world scale, we combine Generative and Conversational AI through orchestration, tools, and enterprise systems to power Agentic AI. Backed by global CX leader NiCE, we empower brands with AI Agents that redefine customer experiences and achieve measurable ROI—instantly, across every channel and in 100+ languages.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;strong\u0026gt;About NiCE \u0026lt;/strong\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4012308101,"name":"GCO - Global Marketing","child_ids":[4022171101],"parent_id":4012244101}],"offices":[{"id":4005059101,"name":"USA - Hoboken, NJ","location":"USA - Hoboken, NJ","child_ids":[],"parent_id":4005091101}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://boards.eu.greenhouse.io/nice/jobs/4867316101?gh_jid=4867316101","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4470245101,"location":{"name":"USA - Hoboken, NJ; USA - Sandy, UT"},"metadata":[{"id":4778158101,"name":"Job Type","value":"Regular","value_type":"single_select"},{"id":4787631101,"name":"Hiring Manager","value":{"name":"Nicky Butler","email":"nicky.butler@nice.com","user_id":4112970101,"employee_id":"98155"},"value_type":"user"},{"id":4614529101,"name":"Category","value":"BUSINESS \u0026 SALES OPERATIONS","value_type":"short_text"},{"id":4614545101,"name":"Job String","value":"Business \u0026 Sales Operations.Project and Program Management.Business Project Manager","value_type":"short_text"},{"id":4787135101,"name":"(HRBP) Critical Role","value":"Not Applicable","value_type":"single_select"},{"id":4952164101,"name":"(HRBP) Acquisition Job","value":"Not Applicable","value_type":"single_select"},{"id":7821998101,"name":"TA Director Only – Campaign","value":null,"value_type":"yes_no"}],"id":4867316101,"updated_at":"2026-08-31T17:28:00-04:00","requisition_id":"10927","title":"Senior Partner Readiness and Enablement Manager","company_name":"NICE","first_published":"2026-05-20T15:01:56-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;So, what’s the role all about?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Partner Readiness Program Manager operates and optimizes the operating rhythm for enabling NICE partners to sell and deliver high-quality implementations. This role owns partner training prioritization, ensures enablement assets are aligned to partner needs and segments, and partners with Professional Services, Product, Partner Success, and Sales to verify that partner-led implementations meet NICE quality standards. The Program Manager tracks readiness progress across technical and sales pathways, identifies gaps, and continuously streamlines the partner training experience so partners can become productive faster with less NICE dependency.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;How will you make an impact\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Partner with the AI COE to run the partner AI readiness program end-to-end — tiered certification, intake workflows, escalation paths, and a champions community — so partners ship AI deployments without leaning on the COE\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own the single readiness dashboard that tells leadership exactly where every partner stands — by country, role, certification, and deployment — and deliver the scorecards that drive action\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build the quarterly coverage plan that decides where training investment goes, matching instructor-led capacity to revenue opportunity, pipeline gaps, and delivery risk across regions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Architect a modular, segment-specific curriculum (GSI, VAR, BPO, SI) with clear readiness tiers and built-in localization — so new content scales globally without starting from scratch\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Set the bar for \u0026quot;partner-ready to implement,\u0026quot; enforce readiness gates with PS and Partner Success, and close the loop by turning post-implementation findings into better training\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Break down silos between PS, Product, and Sales Enablement to smooth post-sale handoffs through tighter deal hygiene, scoping standards, and SOW guidance\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Run the operational engine — calendars, logistics, nominations, waitlists, capstone scoring, and feedback loops — with the rigor and SLAs of a scaled program\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive partner sales readiness by coordinating practical certifications (pitch, discovery, demo, proposals) and packaging NICE sales plays for every partner motion and segment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Keep certified partners current through a regular release-readiness cadence covering new features, implementation guidance, and known pitfalls — co-delivered with Product and PS\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Make sure partners always have the demo environments, sandboxes, and labs they need — ready when they need them — for both training and live pre-sales engagements\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Have you got what it takes? \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;5+ years in partner enablement, partner programs, sales enablement, or program management in B2B SaaS/enterprise software\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven track record building training programs with measurable outcomes (curriculum governance, learning paths, certification, instructor-led delivery)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong operational rigor: prioritization frameworks, stakeholder management, and KPI reporting\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to package existing product and services knowledge into partner-ready enablement (playbooks, workshops, labs) in collaboration with SMEs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Cross-functional experience with Product, Professional Services, Sales, and Customer Success\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent communication skills; able to influence without authority across regions and functions\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;You will have an advantage if you also have:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience enabling channel partners, GSIs, or service providers to deliver implementations (including readiness gates and quality assurance)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with LMS platforms, PRM tools, and building training/certification dashboards\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Background in contact center, CX, CCaaS, and/or AI automation solutions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience running in-person bootcamps/workshops globally with regional capacity management\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p data-ccp-border-bottom=\u0026quot;0px none \u0026quot; data-ccp-padding-bottom=\u0026quot;0px\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Enjoy NICE-FLEX!\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240,\u0026amp;quot;335572083\u0026amp;quot;:0,\u0026amp;quot;335572084\u0026amp;quot;:0,\u0026amp;quot;335572085\u0026amp;quot;:4278190080,\u0026amp;quot;469789810\u0026amp;quot;:\u0026amp;quot;nil\u0026amp;quot;}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p data-ccp-border-top=\u0026quot;0px none \u0026quot; data-ccp-padding-top=\u0026quot;0px\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation,\u0026amp;nbsp;new ideas, and a vibrant, interactive atmosphere.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335551550\u0026amp;quot;:6,\u0026amp;quot;335551620\u0026amp;quot;:6,\u0026amp;quot;335559740\u0026amp;quot;:240,\u0026amp;quot;335572083\u0026amp;quot;:0,\u0026amp;quot;335572084\u0026amp;quot;:0,\u0026amp;quot;335572085\u0026amp;quot;:4278190080,\u0026amp;quot;469789810\u0026amp;quot;:\u0026amp;quot;nil\u0026amp;quot;}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;\u0026lt;span data-ccp-parastyle=\u0026quot;Normal (Web)\u0026quot;\u0026gt;About NICE\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt; \u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:false,\u0026amp;quot;134233118\u0026amp;quot;:false,\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559738\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;Emphasis\u0026quot;\u0026gt;NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NICE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:false,\u0026amp;quot;134233118\u0026amp;quot;:false,\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335551550\u0026amp;quot;:6,\u0026amp;quot;335551620\u0026amp;quot;:6,\u0026amp;quot;335559738\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;Emphasis\u0026quot;\u0026gt;Known as an\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;Emphasis\u0026quot;\u0026gt;innovation\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;Emphasis\u0026quot;\u0026gt;\u0026amp;nbsp;powerhouse that excels in AI, cloud and digital, NICE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:false,\u0026amp;quot;134233118\u0026amp;quot;:false,\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335551550\u0026amp;quot;:6,\u0026amp;quot;335551620\u0026amp;quot;:6,\u0026amp;quot;335559738\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;Emphasis\u0026quot;\u0026gt;NICE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;Emphasis\u0026quot;\u0026gt;orientation\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;Emphasis\u0026quot;\u0026gt;\u0026amp;nbsp;or any other category protected by law.\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;\u0026lt;span data-ccp-parastyle=\u0026quot;Normal (Web)\u0026quot;\u0026gt; \u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:false,\u0026amp;quot;134233118\u0026amp;quot;:false,\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335551550\u0026amp;quot;:6,\u0026amp;quot;335551620\u0026amp;quot;:6,\u0026amp;quot;335559738\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;Requisition ID:\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;Reporting into: VP, Partner Strategy and Operations\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;Role Type:\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;Individual Contributor\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;strong\u0026gt;About NiCE \u0026lt;/strong\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4070116101,"name":"GCO - Partners Mgmt","child_ids":[],"parent_id":4016399101}],"offices":[{"id":4005064101,"name":"USA - Sandy, UT","location":"USA - Sandy, UT","child_ids":[],"parent_id":4005091101}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://boards.eu.greenhouse.io/nice/jobs/4911286101?gh_jid=4911286101","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4493384101,"location":{"name":"Israel - Raanana"},"metadata":[{"id":4778158101,"name":"Job Type","value":"Regular","value_type":"single_select"},{"id":4787631101,"name":"Hiring Manager","value":{"name":"Shiri Sidi Kushnir","email":"shiri.sidikushnir@nice.com","user_id":4114967101,"employee_id":"134990"},"value_type":"user"},{"id":4614529101,"name":"Category","value":"PRODUCT MANAGEMENT","value_type":"short_text"},{"id":4614545101,"name":"Job String","value":"Product Management.Product Management Operations.Product Management Operations","value_type":"short_text"},{"id":4787135101,"name":"(HRBP) Critical Role","value":"Not Applicable","value_type":"single_select"},{"id":4952164101,"name":"(HRBP) Acquisition Job","value":"Not Applicable","value_type":"single_select"},{"id":7821998101,"name":"TA Director Only – Campaign","value":null,"value_type":"yes_no"}],"id":4911286101,"updated_at":"2026-08-28T02:17:11-04:00","requisition_id":"11337","title":"Senior Product Manager, AI","company_name":"NICE","first_published":"2026-07-19T09:41:00-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;So, what’s the role all about?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;NiCE is looking for a\u0026amp;nbsp;Senior Product Manager – AI\u0026amp;nbsp;to lead the definition\u0026amp;nbsp;and hands‑on creation\u0026amp;nbsp;of\u0026amp;nbsp;AI‑native, market‑leading Customer Experience solutions.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you will own innovative AI capabilities across the NiCE CX platform, shaping how AI understands customer interactions, guides human agents, and automates outcomes at enterprise scale. You will have the opportunity to\u0026amp;nbsp;personally design, prototype, and validate AI‑driven product experiences.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You will be responsible for building the next generation of AI‑powered CX solutions—not just features, but intelligent systems and working prototypes—while maintaining NiCE’s standards for security, governance, and enterprise readiness.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This is a\u0026amp;nbsp;highly hands‑on product role, ideal for a PM who enjoys\u0026amp;nbsp;building, experimenting, and turning ideas into tangible product artifacts quickly.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;How will you make an impact? \u0026lt;/strong\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Identifying real market and customer problems through research, data analysis, and direct customer engagement—and\u0026amp;nbsp;rapidly turning insights into working product prototypes\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Driving AI‑first product strategy, ensuring that AI is designed as a\u0026amp;nbsp;foundation for outcomes, not just an add‑on feature\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Using prototypes as a core decision‑making tool—to explore solutions, de‑risk complexity, and accelerate time‑to‑value\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Delivering clear, actionable roadmaps and strategic plans that are grounded in\u0026amp;nbsp;validated product concepts, not assumptions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Championing customer experience excellence through experimentation, iteration, and feedback‑driven improvements\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborating in a truly cross‑functional environment, where product, engineering, and data teams work as one\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Leading data‑driven decision making, using analytics, experimentation, and model performance insights to guide priorities and trade‑offs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Helping NiCE stay ahead of the market by bringing\u0026amp;nbsp;innovation, speed, and hands‑on AI fluency\u0026amp;nbsp;into everything we build\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;If you’re excited about\u0026amp;nbsp;building AI products—not just defining them, and want to shape the future of CX with real impact, this is the role for you.\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Have you got what it takes? \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;5+ years of software product management experience, delivering enterprise‑grade cloud and/or on‑prem solutions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven hands‑on experience working on AI‑powered, data‑driven, or automation‑centric products\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Strong technical understanding, with the ability to\u0026amp;nbsp;personally prototype solutions and work deeply with engineering and data science teams\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience influencing decisions across multiple global stakeholders and functions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong analytical and problem‑solving skills, with a bias toward outcomes and execution\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience translating concepts and ideas into\u0026amp;nbsp;concrete product artifacts\u0026amp;nbsp;(prototypes, flows, experiments, validation plans)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent communication skills—able to engage effectively from executive leadership to individual contributors\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to manage multiple initiatives in parallel and thrive in a fast‑paced environment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfortable working directly with customers and partners, including in high‑pressure situations\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Willingness to travel globally\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bachelor’s degree in a technical discipline (Computer Science, Engineering, or similar)\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;You will have an advantage if you also have:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Hands‑on experience using GenAI tools for prototyping, discovery, experimentation, or productivity\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience in Customer Experience, Contact Center, CCaaS, WEM, or enterprise SaaS platforms\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Knowledge of AI/ML concepts, including model behavior, evaluation, and lifecycle considerations\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with cloud architectures (AWS, Azure, or GCP)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with IP telephony, recording, compliance, or regulated enterprise environments\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What’s in it for you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Enjoy NiCE-FLEX!\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Requisition ID: 11337\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;Reporting to: Director, Product Management\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;Role Type: IC\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;#LI-Hybrid\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;strong\u0026gt;About NiCE \u0026lt;/strong\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4012324101,"name":"CX - Workforce Empowerment","child_ids":[],"parent_id":4012244101}],"offices":[{"id":4005087101,"name":"Israel - Raanana","location":"Israel - Raanana","child_ids":[],"parent_id":4005050101}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://boards.eu.greenhouse.io/nice/jobs/4905812101?gh_jid=4905812101","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4490906101,"location":{"name":"South Africa - Johannesburg"},"metadata":[{"id":4778158101,"name":"Job Type","value":"Regular","value_type":"single_select"},{"id":4787631101,"name":"Hiring Manager","value":{"name":"Ross Hammett","email":"ross.hammett@niceactimize.com","user_id":4114332101,"employee_id":"119671"},"value_type":"user"},{"id":4614529101,"name":"Category","value":"PROFESSIONAL SERVICES","value_type":"short_text"},{"id":4614545101,"name":"Job String","value":"Professional Services.Professional Services.Professional Services Engineer","value_type":"short_text"},{"id":4787135101,"name":"(HRBP) Critical Role","value":"Not Applicable","value_type":"single_select"},{"id":4952164101,"name":"(HRBP) Acquisition Job","value":"Not Applicable","value_type":"single_select"},{"id":7821998101,"name":"TA Director Only – Campaign","value":null,"value_type":"yes_no"}],"id":4905812101,"updated_at":"2026-08-28T02:17:11-04:00","requisition_id":"11290","title":"Senior Professional Services Engineer(Actimize)","company_name":"NICE","first_published":"2026-06-23T10:39:20-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;At NICE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;So, what’s the role all about?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;NICE Actimize is seeking hands-on, customer-focused Engineers to join its Managed Services team in an onsite role in Johannesburg, South Africa.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The role involves working closely with clients to configure, optimize, and support high-performance Actimize backend systems in a collaborative, autonomous environment.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are looking for motivated engineers who are passionate about technology, enjoy solving complex problems, and are confident working directly with customers and internal teams.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This position offers international exposure and the opportunity to contribute to Actimize Professional Services while engaging with client leadership and business users.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role offers the opportunity to work with a key client in South Africa, collaborating with engineers, architects, and business stakeholders to deliver solutions using Actimize technologies.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You will deploy, monitor, automate, and support scalable, real-time platforms serving millions of users and processing billions in transactions.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The position provides global exposure and the chance to solve complex, mission-critical challenges in a fast-paced environment.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;How will you make an impact? \u0026lt;/strong\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;As MS (Managed Services) resource, you should be able to manage Actimize related operations end to end on all the environments of client which include.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop/Configure/Manage software feature(s) according to design document \u0026amp;amp; enterprise software standards.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work in multi-disciplinary environment with Architects, BAs for project delivery.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Supporting customer by solving functionality problems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Enhances existing solutions to match client requirements by configuring and customizing software using Actimize software, SQL and other technologies.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Interface independently with various R\u0026amp;amp;D and PS Groups and with Customer Support.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Design full stack automation for troubleshoot failure \u0026amp;amp; Run Daily Batch process, Propose monitoring services for different Batch \u0026amp;amp; Realtime Services of Actimize solutions (SAM, CDD, WLF, IFM).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify and resolve operational issues (e.g. batch failures, client data feed errors, Database issues, Application server issues).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify the functional level issues and provide the resolution or clarifications for the same.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Automate the daily Tasks / processes for generating various reports.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proactive approach to improve System Resiliency \u0026amp;amp; Performance.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Objectively demonstrate Actimize engagement performance (prove our value to their board).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Monitor server performance, memory utilization, CPU, file systems, databases, batch jobs, Realtime streams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain operational documentation, e.g. incident tracking and run books.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in team handling and providing/arranging knowledge transfer (KT) to the team on issues.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support client testing and tuning activities in non-production environments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support the client in solution upgrade activities, patch deployments and changes deployment on client environments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Coordinate between client and Actimize customer support teams and help CS to resolve the Issues.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own incident, problem, and change management activities ensuring adherence to SLA/SLOs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive continuous improvement initiatives to enhance system stability and reduce operational incidents.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Basic understanding of cloud or virtualized environments hosting Actimize applications.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide regular operational status updates and reports to client stakeholders and internal leadership.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Communicate risks, issues, and mitigation plans proactively.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Have you got what it takes? \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;8+ years of experience in software development and/or production support engineering.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in web application development using JavaScript and related technologies.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Solid understanding of Object-Oriented Programming (OOP) concepts and common design and architectural patterns.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working with enterprise web application frameworks.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with public and/or private cloud platforms such as Amazon Web Services (AWS), Microsoft Azure, or Google Cloud.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with CI/CD pipelines and DevOps tools such as Jenkins, Docker, Kubernetes, virtual machines, and artifact repositories (e.g., Artifactory).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working with relational databases, both external and embedded.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong experience in Unix/Linux environments, including shell scripting and batch scripting.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Good knowledge of SQL, PL/SQL, and MS SQL Server; knowledge of PostgreSQL will be an added advantage.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Understanding of fundamental design principles for building scalable and high-performance applications.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;Familiarity with version control systems such as Git is an added advantage.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What’s in it for you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Learn more about the \u0026lt;u\u0026gt;Benefits at NICE \u0026lt;/u\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join an ever-growing, market-disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Enjoy NICE-FLEX! \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;#LI-Hybrid\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;About NICE\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NICE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Known as an innovation powerhouse that excels in AI, cloud and digital, NICE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NICE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to\u0026amp;nbsp;race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation, or any other category protected by law.\u0026lt;/em\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Requisition ID: 11290\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;Reporting into: \u0026lt;/strong\u0026gt;Director, Client Services Program Management Operations\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Role Type: \u0026lt;/strong\u0026gt;Individual Contributor\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;strong\u0026gt;About NiCE \u0026lt;/strong\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4012238101,"name":"Actimize, Management","child_ids":[4012255101,4012250101,4066083101,4023801101,4012252101,4012248101,4012249101,4012254101,4012253101,4017085101,4015715101,4015716101,4015717101,4021469101,4017081101,4036723101],"parent_id":null}],"offices":[{"id":4005078101,"name":"South Africa - Johannesburg","location":"South Africa - Johannesburg","child_ids":[],"parent_id":4005105101}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://boards.eu.greenhouse.io/nice/jobs/4959134101?gh_jid=4959134101","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4515037101,"location":{"name":"India - Pune"},"metadata":[{"id":4778158101,"name":"Job Type","value":"Regular","value_type":"single_select"},{"id":4787631101,"name":"Hiring Manager","value":{"name":"Sriram Konduri","email":"sriram.konduri@nice.com","user_id":4580663101,"employee_id":"199735"},"value_type":"user"},{"id":4614529101,"name":"Category","value":"PROFESSIONAL SERVICES","value_type":"short_text"},{"id":4614545101,"name":"Job String","value":null,"value_type":"short_text"},{"id":4787135101,"name":"(HRBP) Critical Role","value":"Not Applicable","value_type":"single_select"},{"id":4952164101,"name":"(HRBP) Acquisition Job","value":"Not Applicable","value_type":"single_select"},{"id":7821998101,"name":"TA Director Only – Campaign","value":false,"value_type":"yes_no"}],"id":4959134101,"updated_at":"2026-08-28T02:17:11-04:00","requisition_id":"11635","title":"Senior Professional Services Engineer (AI, Chatbot)","company_name":"NICE","first_published":"2026-08-25T08:39:41-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;So, what’s the role all about?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-fui-focus-visible=\u0026quot;\u0026quot;\u0026gt;The Senior Professional Services Implementation Engineer, AI is a customer\u0026lt;/span\u0026gt;-facing, billable role within the delivery team, responsible for the remote implementation, configuration, and integration of the NICE CXone platform. The role focuses on delivering specialized AI-driven solutions, including chatbots, voicebots, knowledge assistants, and multimodal experiences. It combines strong technical implementation skills with conversational design expertise. Working closely with project teams from sales handoff through project closure, the engineer plays a critical role in ensuring successful and high-quality customer outcomes.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;How will you make an impact?\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Technical Execution \u0026amp;amp; Delivery:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span id=\u0026quot;p4R_mc9\u0026quot; class=\u0026quot;markedContent\u0026quot;\u0026gt;\u0026lt;span data-fui-focus-visible=\u0026quot;\u0026quot;\u0026gt;Lead and execute implementation activities for NICE CSA solutions, ensuring quality and on\u0026lt;/span\u0026gt;-time delivery.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span id=\u0026quot;p4R_mc11\u0026quot; class=\u0026quot;markedContent\u0026quot;\u0026gt;Configure, integrate, and optimize solutions in line with customer and project requirements.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span class=\u0026quot;markedContent\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Collaboration \u0026amp;amp; Knowledge Sharing:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Provide technical configuration and, in some cases, light programming as required (JavaScript, HTML/CSS for UI tweaks).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide development, and enhancement, as well as management and coordination of changes to existing applications\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Understand Structuring knowledge repositories hierarchies, categorization, and knowledge mapping for intuitive navigation\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span id=\u0026quot;p4R_mc17\u0026quot; class=\u0026quot;markedContent\u0026quot;\u0026gt;\u0026lt;span data-fui-focus-visible=\u0026quot;\u0026quot;\u0026gt;Operational Excellence:\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span id=\u0026quot;p4R_mc18\u0026quot; class=\u0026quot;markedContent\u0026quot;\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;div class=\u0026quot;react-pdf__Page__textContent textLayer\u0026quot; data-main-rotation=\u0026quot;0\u0026quot;\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span id=\u0026quot;p4R_mc19\u0026quot; class=\u0026quot;markedContent\u0026quot;\u0026gt;Manage assigned tasks and deliverables in alignment with project and CoE objectives.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span id=\u0026quot;p4R_mc21\u0026quot; class=\u0026quot;markedContent\u0026quot;\u0026gt;Contribute to the development and adoption of best practices and delivery methodologies for NICE CSA solutions.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to work in shifts covering APAC, EMEA \u0026amp;amp; AMERICAS regions.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;div class=\u0026quot;react-pdf__Page__textContent textLayer\u0026quot; data-main-rotation=\u0026quot;0\u0026quot;\u0026gt;\u0026lt;span id=\u0026quot;p4R_mc25\u0026quot; class=\u0026quot;markedContent\u0026quot;\u0026gt;\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;Have You Got What It Takes?\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;div class=\u0026quot;react-pdf__Page__textContent textLayer\u0026quot; data-main-rotation=\u0026quot;0\u0026quot;\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span id=\u0026quot;p4R_mc26\u0026quot; class=\u0026quot;markedContent\u0026quot;\u0026gt;\u0026lt;span data-fui-focus-visible=\u0026quot;\u0026quot;\u0026gt;Bring\u0026lt;/span\u0026gt; 4-8 years of experience with AI, digital channels, or enterprise contact center solutions.\u0026lt;br\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span id=\u0026quot;p38R_mc1\u0026quot; class=\u0026quot;markedContent\u0026quot;\u0026gt;BE/B.TECH in a technical (e.g., CS/IT/E\u0026amp;amp;C) or business or business field (e.g., Computer Science, Information Systems, Engineering) or equivalent work experience.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead end-to-end AI implementations from pilot to enterprise-scale deployment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Configure and build AI solutions across NLU, IVR/ACD, ASR, digital channels, and knowledge\u0026amp;nbsp;platforms.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop high-quality chatbot and voicebot applications with strong architectural and performance focus.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Design and deliver seamless integrations across CRMs, APIs, and customer ecosystems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support testing, UAT, go-live, Hypercare, and post-deployment optimization.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Solve complex technical challenges with sound architectural judgment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Design intuitive, user-centric conversational experiences and AI personas.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Define user intents, journeys, dialog flows, and interaction models.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead conversational design workshops and advise on UX best practices.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with project managers on solution design, delivery, and risk management.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Enable customers and partners through training, workshops, demos, and documentation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Mentor peers and contribute reusable templates and implementation best practices.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrate strong skills in APIs, CRM integrations, and large-scale deployments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Communicate complex AI concepts clearly and collaborate effectively across teams.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;div class=\u0026quot;react-pdf__Page__textContent textLayer\u0026quot; data-main-rotation=\u0026quot;0\u0026quot;\u0026gt;\u0026lt;span id=\u0026quot;p38R_mc31\u0026quot; class=\u0026quot;markedContent\u0026quot;\u0026gt;\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;You Will Have an Advantage If You Also Have:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span id=\u0026quot;p38R_mc32\u0026quot; class=\u0026quot;markedContent\u0026quot;\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/span\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span id=\u0026quot;p38R_mc33\u0026quot; class=\u0026quot;markedContent\u0026quot;\u0026gt; Prior implementation experience, specifically within the contact center or customer experience domain.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span id=\u0026quot;p38R_mc35\u0026quot; class=\u0026quot;markedContent\u0026quot;\u0026gt;Experience with NiCE CXone products or other cloud-based contact center platforms.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span id=\u0026quot;p38R_mc37\u0026quot; class=\u0026quot;markedContent\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;What’s in it for you?\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;span id=\u0026quot;p38R_mc38\u0026quot; class=\u0026quot;markedContent\u0026quot;\u0026gt;Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly\u0026amp;nbsp;raise the bar, you may just be our next NICEr.\u0026lt;/span\u0026gt;\u0026lt;span id=\u0026quot;p38R_mc40\u0026quot; class=\u0026quot;markedContent\u0026quot;\u0026gt;\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;Enjoy NICE-FLEX!\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span id=\u0026quot;p38R_mc41\u0026quot; class=\u0026quot;markedContent\u0026quot;\u0026gt;\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to- face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant,\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;interactive atmosphere.\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Requisition ID: 11287\u0026lt;br\u0026gt;Reporting into: \u0026lt;/strong\u0026gt;Tech Manager\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;Role Type: \u0026lt;/strong\u0026gt;Individual Contributor\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;strong\u0026gt;About NiCE \u0026lt;/strong\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4012330101,"name":"GCO - Customer Success \u0026 Services","child_ids":[],"parent_id":4012244101}],"offices":[{"id":4005086101,"name":"India - Pune","location":"India - Pune","child_ids":[],"parent_id":4005049101}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://boards.eu.greenhouse.io/nice/jobs/4964093101?gh_jid=4964093101","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4517251101,"location":{"name":"India - Pune"},"metadata":[{"id":4778158101,"name":"Job Type","value":"Regular","value_type":"single_select"},{"id":4787631101,"name":"Hiring Manager","value":{"name":"Pushkaraj Bhamare","email":"pushkaraj.bhamare@niceactimize.com","user_id":4152245101,"employee_id":"169246"},"value_type":"user"},{"id":4614529101,"name":"Category","value":"PROFESSIONAL SERVICES","value_type":"short_text"},{"id":4614545101,"name":"Job String","value":"Professional Services.Professional Services.Professional Services Engineer","value_type":"short_text"},{"id":4787135101,"name":"(HRBP) Critical Role","value":"Not Applicable","value_type":"single_select"},{"id":4952164101,"name":"(HRBP) Acquisition Job","value":"Not Applicable","value_type":"single_select"},{"id":7821998101,"name":"TA Director Only – Campaign","value":false,"value_type":"yes_no"}],"id":4964093101,"updated_at":"2026-09-08T08:02:28-04:00","requisition_id":"11671","title":"Senior Professional Services Engineer(PL/SQL Developer, BFSI)","company_name":"NICE","first_published":"2026-09-01T00:56:03-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h1\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt; font-family: \u0026#39;times new roman\u0026#39;, times, serif;\u0026quot;\u0026gt;So, what’s the role all about?\u0026lt;/span\u0026gt;\u0026lt;/h1\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt; font-family: \u0026#39;times new roman\u0026#39;, times, serif;\u0026quot;\u0026gt;We are looking for a talented and motivated Senior Professional Services Engineer to join our NiCE Actimize Professional Services team. This is a customer-facing role focused on delivering and implementing financial crime prevention solutions for leading global financial institutions. \u0026lt;/span\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt; font-family: \u0026#39;times new roman\u0026#39;, times, serif;\u0026quot;\u0026gt;You will play a key role in configuring, customizing, and deploying Actimize solutions across domains such as AML, Fraud Prevention, and Trading Compliance. You are someone who enjoys working on complex enterprise applications, understands backend systems, and thrives in solving customer challenges.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt; font-family: \u0026#39;times new roman\u0026#39;, times, serif;\u0026quot;\u0026gt;If you are passionate about building impactful solutions, working in a global environment, and pushing your limits—then come be a part of NiCE Actimize.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt; font-family: \u0026#39;times new roman\u0026#39;, times, serif;\u0026quot;\u0026gt;How will you make an impact?\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 10pt; font-family: \u0026#39;times new roman\u0026#39;, times, serif;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt; font-family: \u0026#39;times new roman\u0026#39;, times, serif;\u0026quot;\u0026gt;Develop, configure, and customize Actimize solutions based on design specifications\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 10pt; font-family: \u0026#39;times new roman\u0026#39;, times, serif;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt; font-family: \u0026#39;times new roman\u0026#39;, times, serif;\u0026quot;\u0026gt;Participate in end-to-end implementation lifecycle including requirement analysis, design, build, and deployment\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 10pt; font-family: \u0026#39;times new roman\u0026#39;, times, serif;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt; font-family: \u0026#39;times new roman\u0026#39;, times, serif;\u0026quot;\u0026gt;Work closely with Architects, Business Analysts, and cross-functional global teams\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 10pt; font-family: \u0026#39;times new roman\u0026#39;, times, serif;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt; font-family: \u0026#39;times new roman\u0026#39;, times, serif;\u0026quot;\u0026gt;Interface with customers to understand business requirements and deliver tailored solutions\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 10pt; font-family: \u0026#39;times new roman\u0026#39;, times, serif;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt; font-family: \u0026#39;times new roman\u0026#39;, times, serif;\u0026quot;\u0026gt;Implement and configure new applications and set up environments\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 10pt; font-family: \u0026#39;times new roman\u0026#39;, times, serif;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt; font-family: \u0026#39;times new roman\u0026#39;, times, serif;\u0026quot;\u0026gt;Deploy solutions and support production issues, including troubleshooting functional problems\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 10pt; font-family: \u0026#39;times new roman\u0026#39;, times, serif;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt; font-family: \u0026#39;times new roman\u0026#39;, times, serif;\u0026quot;\u0026gt;Collaborate with R\u0026amp;amp;D, Professional Services, and Support teams\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 10pt; font-family: \u0026#39;times new roman\u0026#39;, times, serif;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt; font-family: \u0026#39;times new roman\u0026#39;, times, serif;\u0026quot;\u0026gt;Build tools and utilities to improve engineering productivity and delivery efficiency\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 10pt; font-family: \u0026#39;times new roman\u0026#39;, times, serif;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt; font-family: \u0026#39;times new roman\u0026#39;, times, serif;\u0026quot;\u0026gt;Ensure adherence to enterprise software standards and best practices\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 10pt; font-family: \u0026#39;times new roman\u0026#39;, times, serif;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt; font-family: \u0026#39;times new roman\u0026#39;, times, serif;\u0026quot;\u0026gt;Work independently on complex tasks with high attention to detail\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 10pt; font-family: \u0026#39;times new roman\u0026#39;, times, serif;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt; font-family: \u0026#39;times new roman\u0026#39;, times, serif;\u0026quot;\u0026gt;Support customers across different time zones and occasionally work on-site\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h1\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt; font-family: \u0026#39;times new roman\u0026#39;, times, serif;\u0026quot;\u0026gt;Have you got what it takes?\u0026lt;/span\u0026gt;\u0026lt;/h1\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 10pt; font-family: \u0026#39;times new roman\u0026#39;, times, serif;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt; font-family: \u0026#39;times new roman\u0026#39;, times, serif;\u0026quot;\u0026gt;4–8 years of relevant experience\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 10pt; font-family: \u0026#39;times new roman\u0026#39;, times, serif;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt; font-family: \u0026#39;times new roman\u0026#39;, times, serif;\u0026quot;\u0026gt;Strong experience in enterprise application development / implementation\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 10pt; font-family: \u0026#39;times new roman\u0026#39;, times, serif;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt; font-family: \u0026#39;times new roman\u0026#39;, times, serif;\u0026quot;\u0026gt;Hands-on experience with SQL, PostgreSQL / MS SQL Server and large datasets\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 10pt; font-family: \u0026#39;times new roman\u0026#39;, times, serif;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt; font-family: \u0026#39;times new roman\u0026#39;, times, serif;\u0026quot;\u0026gt;Strong understanding of application architecture and workflows\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 10pt; font-family: \u0026#39;times new roman\u0026#39;, times, serif;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt; font-family: \u0026#39;times new roman\u0026#39;, times, serif;\u0026quot;\u0026gt;Experience working in complex database environments\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 10pt; font-family: \u0026#39;times new roman\u0026#39;, times, serif;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt; font-family: \u0026#39;times new roman\u0026#39;, times, serif;\u0026quot;\u0026gt;Exposure to Unix/Linux environments and command-line operations\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 10pt; font-family: \u0026#39;times new roman\u0026#39;, times, serif;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt; font-family: \u0026#39;times new roman\u0026#39;, times, serif;\u0026quot;\u0026gt;Familiarity with AWS ecosystem (EC2, S3) and cloud-based deployments\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 10pt; font-family: \u0026#39;times new roman\u0026#39;, times, serif;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt; font-family: \u0026#39;times new roman\u0026#39;, times, serif;\u0026quot;\u0026gt;Knowledge or exposure to Kubernetes, Docker, and containerized environments\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 10pt; font-family: \u0026#39;times new roman\u0026#39;, times, serif;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt; font-family: \u0026#39;times new roman\u0026#39;, times, serif;\u0026quot;\u0026gt;Strong analytical, troubleshooting, and debugging skills\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 10pt; font-family: \u0026#39;times new roman\u0026#39;, times, serif;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt; font-family: \u0026#39;times new roman\u0026#39;, times, serif;\u0026quot;\u0026gt;Understanding of secure coding, scalability, and multi-user systems\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 10pt; font-family: \u0026#39;times new roman\u0026#39;, times, serif;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt; font-family: \u0026#39;times new roman\u0026#39;, times, serif;\u0026quot;\u0026gt;Experience working in Agile / Waterfall models in a matrix organization\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 10pt; font-family: \u0026#39;times new roman\u0026#39;, times, serif;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt; font-family: \u0026#39;times new roman\u0026#39;, times, serif;\u0026quot;\u0026gt;Excellent written and verbal communication skills\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 10pt; font-family: \u0026#39;times new roman\u0026#39;, times, serif;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt; font-family: \u0026#39;times new roman\u0026#39;, times, serif;\u0026quot;\u0026gt;Strong problem-solving mindset with ability to work independently\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h1\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt; font-family: \u0026#39;times new roman\u0026#39;, times, serif;\u0026quot;\u0026gt;You will have an advantage if you also have:\u0026lt;/span\u0026gt;\u0026lt;/h1\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 10pt; font-family: \u0026#39;times new roman\u0026#39;, times, serif;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt; font-family: \u0026#39;times new roman\u0026#39;, times, serif;\u0026quot;\u0026gt;Experience with Actimize product development / configuration\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 10pt; font-family: \u0026#39;times new roman\u0026#39;, times, serif;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt; font-family: \u0026#39;times new roman\u0026#39;, times, serif;\u0026quot;\u0026gt;Background in Professional Services / Implementation roles\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 10pt; font-family: \u0026#39;times new roman\u0026#39;, times, serif;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt; font-family: \u0026#39;times new roman\u0026#39;, times, serif;\u0026quot;\u0026gt;Exposure to Financial Services / Compliance / AML / Fraud domains\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 10pt; font-family: \u0026#39;times new roman\u0026#39;, times, serif;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt; font-family: \u0026#39;times new roman\u0026#39;, times, serif;\u0026quot;\u0026gt;Experience working in global delivery environments\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-size: 10pt; font-family: \u0026#39;times new roman\u0026#39;, times, serif;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt; font-family: \u0026#39;times new roman\u0026#39;, times, serif;\u0026quot;\u0026gt;Awareness and practical usage of AI tools for productivity improvement\u0026lt;/span\u0026gt;\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt; font-family: \u0026#39;times new roman\u0026#39;, times, serif;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;What’s in it for you?\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt; font-family: \u0026#39;times new roman\u0026#39;, times, serif;\u0026quot;\u0026gt;Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr!\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt; font-family: \u0026#39;times new roman\u0026#39;, times, serif;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Enjoy NiCE-FLEX!\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt; font-family: \u0026#39;times new roman\u0026#39;, times, serif;\u0026quot;\u0026gt;At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt; font-family: \u0026#39;times new roman\u0026#39;, times, serif;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Requisition ID:\u0026lt;/strong\u0026gt; 11671\u0026lt;/span\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt; font-family: \u0026#39;times new roman\u0026#39;, times, serif;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Reporting into:\u0026lt;/strong\u0026gt; Tech Manager\u0026lt;/span\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;font-size: 10pt; font-family: \u0026#39;times new roman\u0026#39;, times, serif;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Role Type:\u0026lt;/strong\u0026gt;\u0026amp;nbsp;Individual Contributor\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;strong\u0026gt;About NiCE \u0026lt;/strong\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4012255101,"name":"Actimize - Services - Americas","child_ids":[4017085101,4036723101],"parent_id":4012238101}],"offices":[{"id":4005086101,"name":"India - Pune","location":"India - Pune","child_ids":[],"parent_id":4005049101}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://boards.eu.greenhouse.io/nice/jobs/4864558101?gh_jid=4864558101","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4468772101,"location":{"name":"Sweden - Remote"},"metadata":[{"id":4778158101,"name":"Job Type","value":"Regular","value_type":"single_select"},{"id":4787631101,"name":"Hiring Manager","value":{"name":"Sarah Halley","email":"sarah.halley@nice.com","user_id":4488497101,"employee_id":"197124"},"value_type":"user"},{"id":4614529101,"name":"Category","value":"SALES","value_type":"short_text"},{"id":4614545101,"name":"Job String","value":"Sales.Pre-Sales.Sales Engineer","value_type":"short_text"},{"id":4787135101,"name":"(HRBP) Critical Role","value":"Not Applicable","value_type":"single_select"},{"id":4952164101,"name":"(HRBP) Acquisition Job","value":"Cognigy","value_type":"single_select"},{"id":7821998101,"name":"TA Director Only – Campaign","value":null,"value_type":"yes_no"}],"id":4864558101,"updated_at":"2026-09-08T10:57:29-04:00","requisition_id":"10885","title":"Senior Sales Engineer, AI","company_name":"NICE","first_published":"2026-07-08T09:17:14-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;So, What\u0026#39;s the role all about?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a member of our presales team, you will work closely with our sales team on discovery calls, technical deep dives, product demonstrations, and basic POC’s/POV’s. A sales engineering role is all about creating a great experience for our customers.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Are you a tech-savvy professional with a knack for delivering captivating demos? Do you thrive in the world of enterprise software, especially in contact center or automation technologies? If so, we have an exciting opportunity for you!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location:\u0026lt;/strong\u0026gt;\u0026amp;nbsp;Sweden (Remote)\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;Territory:\u0026lt;/strong\u0026gt;\u0026amp;nbsp;Nordics (Sweden, Norway, Iceland, Denmark, Finland, Baltics)\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;How will you make an impact?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Support strategic opportunities across the Northern Europe region (Sweden, Norway, Iceland, Denmark, Finland, Baltics).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partnering with the sales team to plan, prepare and execute on strategic deals within the sales cycle.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Participating in discovery calls and technical deep dives.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Creating and delivering powerful presentations and customized product demonstrations\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Design and recommend solutions that meet customer specific needs and business requirements, highlighting the benefits, capabilities and value proposition of NiCE Cognigy.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Discover and analyze customer requirements, understand their pain points, and provide recommendations on how NiCE Cognigy can address these needs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborating with relevant stakeholders to communicate customer requirements and further enhancements.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide technical support to the sales team before and during the sales process, answering technical questions, demonstrating NiCE Cognigy to potential customers, and providing product information.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Stay up-to-date on the competitive landscape and perform technical comparisons between the company\u0026#39;s software and other conversational AI products on the market.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide internal training to other teams across the company\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Have you got what it takes?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Consulting \u0026amp;amp; Sales Engineering Expertise:\u0026lt;/strong\u0026gt;\u0026amp;nbsp;Leverage your experience in roles like consultant, sales engineer, or presales to provide insightful and engaging demonstrations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Enterprise Software Proficiency:\u0026lt;/strong\u0026gt;\u0026amp;nbsp;Bring your background in the enterprise software space, particularly with contact center or automation technologies, to the table.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Programming Skills:\u0026lt;/strong\u0026gt;\u0026amp;nbsp;Utilize your JavaScript programming/scripting experience, essential for presales and enablement services. Knowledge of Java, Python, or similar languages is a plus.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Low Code \u0026amp;amp; Conversational AI Experience:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;Experience presenting conversational AI and generative AI technologies.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Contact Center Knowledge:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;Understanding contact center technology (SIP and typical contact center components such as SBCs, ACD, ASR, TTS, etc.). Experience with conversation design, IVR design or chatbot design.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Presentation Prowess:\u0026lt;/strong\u0026gt;\u0026amp;nbsp;Be a confident and engaging presenter, capable of captivating your audience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Creative \u0026amp;amp; Design Skills:\u0026lt;/strong\u0026gt;\u0026amp;nbsp;Experience with video editing, Photoshop, or similar tools is a valuable asset.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Tech Enthusiast:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;Demonstrate confidence in speaking about and dealing with technology, with an ability to quickly learn new technologies.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Technical Expertise:\u0026lt;/strong\u0026gt;\u0026amp;nbsp;Have a deep understanding of Cognigy, conversational AI technologies, NLU/NLP, and related software technologies, including UI/UX.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Sales Acumen:\u0026lt;/strong\u0026gt; Effectively communicate complex technology in an easy-to-understand manner, build rapport with customers, and showcase Cognigy’s capabilities and value proposition.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Communication \u0026amp;amp; Collaboration:\u0026lt;/strong\u0026gt;\u0026amp;nbsp;Exhibit excellent communication skills, tailored to your audience, and the ability to collaborate effectively with cross-functional teams (\u0026lt;strong\u0026gt;Must be fluent in English and Swedish. Other Nordic languages are a plus.)\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;What’s in it for you?\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335551550\u0026amp;quot;:6,\u0026amp;quot;335551620\u0026amp;quot;:6,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:240,\u0026amp;quot;335572083\u0026amp;quot;:0,\u0026amp;quot;335572084\u0026amp;quot;:0,\u0026amp;quot;335572085\u0026amp;quot;:4278190080,\u0026amp;quot;469789810\u0026amp;quot;:\u0026amp;quot;nil\u0026amp;quot;}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:259}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;\u0026lt;span data-ccp-parastyle=\u0026quot;Normal (Web)\u0026quot;\u0026gt;About \u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;\u0026lt;span data-ccp-parastyle=\u0026quot;Normal (Web)\u0026quot;\u0026gt;Cognigy\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:true,\u0026amp;quot;134233118\u0026amp;quot;:true,\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;\u0026lt;span data-ccp-parastyle=\u0026quot;Normal (Web)\u0026quot;\u0026gt;NiCE\u0026lt;/span\u0026gt; \u0026lt;span data-ccp-parastyle=\u0026quot;Normal (Web)\u0026quot;\u0026gt;Cognigy\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-parastyle=\u0026quot;Normal (Web)\u0026quot;\u0026gt; delivers AI that works—fast, human, and enterprise-ready. As the leading AI-first CX platform built for real-world scale, we combine Generative and Conversational AI through orchestration, tools, and enterprise systems to power Agentic AI. Backed by global CX leader \u0026lt;/span\u0026gt;\u0026lt;span data-ccp-parastyle=\u0026quot;Normal (Web)\u0026quot;\u0026gt;NiCE\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-parastyle=\u0026quot;Normal (Web)\u0026quot;\u0026gt;, we empower brands with AI Agents that redefine customer experiences and achieve measurable ROI—instantly, across every channel and in 100+ languages.\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:true,\u0026amp;quot;134233118\u0026amp;quot;:true,\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Requisition ID: \u0026lt;/strong\u0026gt;10885\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Reporting into:\u0026lt;/strong\u0026gt; Director, Sales Engineering\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Job type:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;Individual contributor.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;#LI-Remote\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;strong\u0026gt;About NiCE \u0026lt;/strong\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4053783101,"name":"CX - Agentic Experience Automation","child_ids":[],"parent_id":4058412101}],"offices":[{"id":4007963101,"name":"Sweden - Remote","location":"Sweden - Remote","child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://boards.eu.greenhouse.io/nice/jobs/4945144101?gh_jid=4945144101","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4508744101,"location":{"name":"Germany - Remote"},"metadata":[{"id":4778158101,"name":"Job Type","value":"Regular","value_type":"single_select"},{"id":4787631101,"name":"Hiring Manager","value":{"name":"Ernesto Schmidt-Mumm","email":"ernesto.schmidt-mumm@nice.com","user_id":4517336101,"employee_id":"198430"},"value_type":"user"},{"id":4614529101,"name":"Category","value":"SALES","value_type":"short_text"},{"id":4614545101,"name":"Job String","value":null,"value_type":"short_text"},{"id":4787135101,"name":"(HRBP) Critical Role","value":"QCR","value_type":"single_select"},{"id":4952164101,"name":"(HRBP) Acquisition Job","value":"Cognigy","value_type":"single_select"},{"id":7821998101,"name":"TA Director Only – Campaign","value":null,"value_type":"yes_no"}],"id":4945144101,"updated_at":"2026-08-28T02:17:11-04:00","requisition_id":"11597","title":"Senior Sales Engineer - AI Agents (DACH)","company_name":"NICE","first_published":"2026-08-26T09:23:29-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Join the recognized leader in AI-first CX\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;NiCE Cognigy is building the \u0026lt;strong\u0026gt;Agentic AI Workforce\u0026lt;/strong\u0026gt; of the future for enterprise customer service — named a Leader in the \u0026lt;strong\u0026gt;Forrester Wave™ 2026\u0026lt;/strong\u0026gt; and a three-time Leader in the \u0026lt;strong\u0026gt;Gartner® Magic Quadrant™\u0026lt;/strong\u0026gt;. We already power AI Agents for \u0026lt;strong\u0026gt;1,250+ brands worldwide\u0026lt;/strong\u0026gt;, and with NiCE investing heavily in AI, the opportunity ahead of us has never been bigger.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Germany is already one of our strongest markets — and we\u0026#39;re just getting started. We\u0026#39;re looking for a seasoned, senior presales professional to help us win the most complex enterprise deals and drive our expansion into Switzerland, the Eastern European markets and beyond.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;So, What\u0026#39;s the role all about?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a senior member of our DACH presales team, you\u0026#39;ll be the trusted technical advisor on our most strategic and complex enterprise opportunities. This is not a junior demo role — it\u0026#39;s a position for a tenured consultant who can own the technical narrative in front of enterprise buyers, navigate sophisticated stakeholder landscapes, and shape solutions that close seven-figure deals.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Beyond the deal cycle, you\u0026#39;ll be a visible voice for NiCE Cognigy in the market — representing us through thought leadership at customer and marketing events, and helping drive awareness across the region.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;How will you make an impact?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Partner with the sales team to plan, prepare and execute on \u0026lt;strong\u0026gt;complex, strategic enterprise deals\u0026lt;/strong\u0026gt; across DACH and expansion markets.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead discovery calls and technical deep dives with enterprise stakeholders, uncovering pain points and business requirements.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Create and deliver powerful, customized product demonstrations and presentations that resonate with both technical and business audiences.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Design and recommend solutions tailored to customer needs, articulating the capabilities and value proposition of NiCE Cognigy.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Run and support POCs/POVs that prove value in real enterprise environments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Be a \u0026lt;strong\u0026gt;visible voice for NiCE Cognigy in the market\u0026lt;/strong\u0026gt; — representing us through thought leadership at customer events, webinars, trade shows and marketing activities to build awareness.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Stay ahead of the competitive landscape and deliver credible technical comparisons against other AI Agent and agentic AI platforms.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with product and other internal teams to feed back customer requirements and deliver internal enablement.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Have you got what it takes?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Senior Presales / Sales Engineering Expertise:\u0026lt;/strong\u0026gt; A tenured track record in presales, sales engineering, or solution consulting — ideally managing complex enterprise deals end to end.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Enterprise Software Proficiency:\u0026lt;/strong\u0026gt; Deep background in the enterprise software space, particularly contact center (CCaaS) or automation technologies.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;AI Agents \u0026amp;amp; Generative AI Experience:\u0026lt;/strong\u0026gt; Hands-on experience presenting AI Agents, agentic AI, conversational and generative AI technologies.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;AI-Native Way of Working:\u0026lt;/strong\u0026gt; You actively use LLMs and AI tools in your daily work to move faster and build better. Whether it\u0026#39;s agentic coding assistants like Claude Code, Cursor, or GitHub Copilot, AI app builders like v0, Lovable or Replit Agent, or general assistants like Claude and ChatGPT, you know how to put these tools to work — \u0026quot;vibe coding\u0026quot; tailored demo environments, prototyping integrations, and accelerating POCs that wow customers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Programming Skills:\u0026lt;/strong\u0026gt; JavaScript programming/scripting experience essential; Java, Python or similar is a plus.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Contact Center Knowledge:\u0026lt;/strong\u0026gt; Understanding of contact center technology (SIP, SBCs, ACD, ASR, TTS, etc.) and experience with conversation, IVR or chatbot design.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Thought Leadership \u0026amp;amp; Presence:\u0026lt;/strong\u0026gt; A confident, engaging presenter comfortable on stage at customer and industry events.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Technical Depth:\u0026lt;/strong\u0026gt; Strong grasp of NLU/NLP, conversational AI technologies, and related software, including UI/UX.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Sales Acumen:\u0026lt;/strong\u0026gt; Able to translate complex technology into clear business value and build rapport with senior enterprise stakeholders.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Communication \u0026amp;amp; Collaboration:\u0026lt;/strong\u0026gt; Excellent communication skills and cross-functional collaboration. Fluent in German and English; additional regional languages a plus.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;What’s in it for you?\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335551550\u0026amp;quot;:6,\u0026amp;quot;335551620\u0026amp;quot;:6,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:240,\u0026amp;quot;335572083\u0026amp;quot;:0,\u0026amp;quot;335572084\u0026amp;quot;:0,\u0026amp;quot;335572085\u0026amp;quot;:4278190080,\u0026amp;quot;469789810\u0026amp;quot;:\u0026amp;quot;nil\u0026amp;quot;}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:259}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p data-ccp-border-bottom=\u0026quot;0px none \u0026quot; data-ccp-padding-bottom=\u0026quot;0px\u0026quot;\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:240,\u0026amp;quot;335572083\u0026amp;quot;:0,\u0026amp;quot;335572084\u0026amp;quot;:0,\u0026amp;quot;335572085\u0026amp;quot;:4278190080,\u0026amp;quot;469789810\u0026amp;quot;:\u0026amp;quot;nil\u0026amp;quot;}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335551550\u0026amp;quot;:6,\u0026amp;quot;335551620\u0026amp;quot;:6,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:240,\u0026amp;quot;335572083\u0026amp;quot;:0,\u0026amp;quot;335572084\u0026amp;quot;:0,\u0026amp;quot;335572085\u0026amp;quot;:4278190080,\u0026amp;quot;469789810\u0026amp;quot;:\u0026amp;quot;nil\u0026amp;quot;}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;\u0026lt;span data-ccp-parastyle=\u0026quot;Normal (Web)\u0026quot;\u0026gt;About \u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;\u0026lt;span data-ccp-parastyle=\u0026quot;Normal (Web)\u0026quot;\u0026gt;Cognigy\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:true,\u0026amp;quot;134233118\u0026amp;quot;:true,\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;\u0026lt;span data-ccp-parastyle=\u0026quot;Normal (Web)\u0026quot;\u0026gt;NiCE\u0026lt;/span\u0026gt; \u0026lt;span data-ccp-parastyle=\u0026quot;Normal (Web)\u0026quot;\u0026gt;Cognigy\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-parastyle=\u0026quot;Normal (Web)\u0026quot;\u0026gt; delivers AI that works—fast, human, and enterprise-ready. As the leading AI-first CX platform built for real-world scale, we combine Generative and Conversational AI through orchestration, tools, and enterprise systems to power Agentic AI. Backed by global CX leader \u0026lt;/span\u0026gt;\u0026lt;span data-ccp-parastyle=\u0026quot;Normal (Web)\u0026quot;\u0026gt;NiCE\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-parastyle=\u0026quot;Normal (Web)\u0026quot;\u0026gt;, we empower brands with AI Agents that redefine customer experiences and achieve measurable ROI—instantly, across every channel and in 100+ languages.\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:true,\u0026amp;quot;134233118\u0026amp;quot;:true,\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Requisition ID: \u0026lt;/strong\u0026gt;11597\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Reporting into:\u0026lt;/strong\u0026gt; \u0026lt;span data-teams=\u0026quot;true\u0026quot;\u0026gt;Director, Sales Engineering\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Job type:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;Individual contributor.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;#LI-Remote\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;strong\u0026gt;About NiCE \u0026lt;/strong\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4053783101,"name":"CX - Agentic Experience Automation","child_ids":[],"parent_id":4058412101}],"offices":[{"id":4005176101,"name":"Germany - Remote","location":"Germany - Remote","child_ids":[],"parent_id":4005104101}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://boards.eu.greenhouse.io/nice/jobs/4728093101?gh_jid=4728093101","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4406123101,"location":{"name":"United Kingdom - Remote"},"metadata":[{"id":4778158101,"name":"Job Type","value":"Regular","value_type":"single_select"},{"id":4787631101,"name":"Hiring Manager","value":{"name":"Justin Gould","email":"justin.gould@niceincontact.com","user_id":4111246101,"employee_id":"105396"},"value_type":"user"},{"id":4614529101,"name":"Category","value":"R\u0026D","value_type":"short_text"},{"id":4614545101,"name":"Job String","value":"R\u0026D.Software Engineering.Software Engineer","value_type":"short_text"},{"id":4787135101,"name":"(HRBP) Critical Role","value":"Not Applicable","value_type":"single_select"},{"id":4952164101,"name":"(HRBP) Acquisition Job","value":"Not Applicable","value_type":"single_select"},{"id":7821998101,"name":"TA Director Only – Campaign","value":null,"value_type":"yes_no"}],"id":4728093101,"updated_at":"2026-08-28T02:17:11-04:00","requisition_id":"9476","title":"Senior Site Reliability Engineer","company_name":"NICE","first_published":"2025-12-15T12:44:49-05:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;So, what’s the role all about?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Run the production environment by monitoring availability and taking a holistic view of system health\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build software and systems to manage platform infrastructure and applications\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Improve reliability, quality, and time-to-market of our suite of software solutions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Measure and optimize system performance, with an eye toward pushing our capabilities forward, getting ahead of customer needs, and innovating to continually improve\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide primary operational support and engineering for multiple large distributed software applications\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;How will you make an impact?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Gather and analyze metrics from both operating systems and applications to assist in performance tuning and fault finding\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with development teams to improve services through rigorous testing and release procedures\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Participate in system design consulting, platform management, and capacity planning\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Create sustainable systems and services through automation and uplifts\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Balance feature development speed and reliability with well-defined service level objectives\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Have you got what it takes?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;3-6 years of working experience in a similar role, with a focus on systems engineering, automation, and reliability.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficiency in at least one programming language (e.g., Python, Go, Java, C#) and experience with scripting languages (e.g., Bash, PowerShell).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep understanding of cloud computing platforms (e.g., AWS), the working and reliability constraints of some of the prominent services (e.g., EC2, ECS, Lambda, DynamoDB etc)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with infrastructure as code tools such as CloudFormation, Terraform.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep understanding of CI/CD concepts and experience with CI/CD tools such as Jenkins, GitLab CI/CD, or CircleCI.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong knowledge of containerization technologies (e.g., Docker, Kubernetes) and microservices architecture.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with monitoring and observability tools (e.g., Prometheus, Grafana, ELK stack, Cloudwatch).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent problem-solving skills and the ability to troubleshoot complex issues in distributed systems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience of Incident management and blameless postmortems that includes driving the incident response efforts during outages and other critical incidents, resolution, and communication in a cross-functional team setup.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;You will have an advantage if you also have:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Handson experience of working with large Kubernetes Cluster. Certification will be an added plus.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Working experience of Grafana Observability Suite (Loki, Mimir, Tempo).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Administration and/or development experience of standard monitoring and automation tools such as Splunk, Datadog, Pagerduty Rundeck.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with configuration management tools like Ansible, Puppet, or Chef.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Certifications such as AWS Certified DevOps Engineer, Google Cloud Professional DevOps Engineer, or equivalent.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Personal attributes:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Strong communication skills and the ability to collaborate effectively with cross-functional teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Team player - ability to work well in a close team environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fast learner with ability to educate her/himself on relevant technologies\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to multitask and prioritize work\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to remain focused and calm under pressure\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Enjoy NICE-FLEX!\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Requisition ID: 9476.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Reporting into: Director, Network Operations.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Role Type: Individual Contributor.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;#LI-Remote\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;strong\u0026gt;About NiCE \u0026lt;/strong\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4012321101,"name":"CX - R\u0026D Engineering","child_ids":[],"parent_id":4012244101}],"offices":[{"id":4005182101,"name":"United Kingdom - Remote","location":"United Kingdom - Remote","child_ids":[],"parent_id":4005102101}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://boards.eu.greenhouse.io/nice/jobs/4696157101?gh_jid=4696157101","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4390572101,"location":{"name":"Colombia - Medellin"},"metadata":[{"id":4778158101,"name":"Job Type","value":"Regular","value_type":"single_select"},{"id":4787631101,"name":"Hiring Manager","value":{"name":"Jason Luster","email":"jason.luster@nice.com","user_id":4244580101,"employee_id":"179465"},"value_type":"user"},{"id":4614529101,"name":"Category","value":"CLOUD OPERATIONS","value_type":"short_text"},{"id":4614545101,"name":"Job String","value":"Cloud Operations.Cloud SRE.Cloud SRE","value_type":"short_text"},{"id":4787135101,"name":"(HRBP) Critical Role","value":"Not Applicable","value_type":"single_select"},{"id":4952164101,"name":"(HRBP) Acquisition Job","value":"LiveVox","value_type":"single_select"},{"id":7821998101,"name":"TA Director Only – Campaign","value":null,"value_type":"yes_no"}],"id":4696157101,"updated_at":"2026-08-28T02:17:11-04:00","requisition_id":"9000","title":"Senior Site Reliability Engineer (Platform Engineering)","company_name":"NICE","first_published":"2025-10-20T11:07:21-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Medellin, Colombia\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Hybrid model (2 days per week at the office)\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the role\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We’re hiring a\u0026amp;nbsp;\u0026lt;strong\u0026gt;Senior SRE\u0026lt;/strong\u0026gt;\u0026amp;nbsp;for a\u0026amp;nbsp;\u0026lt;strong\u0026gt;Platform Engineering\u0026lt;/strong\u0026gt;\u0026amp;nbsp;team inside NICE/LiveVox. This is a\u0026amp;nbsp;\u0026lt;strong\u0026gt;builder / owner\u0026lt;/strong\u0026gt;\u0026amp;nbsp;role: you’ll design and evolve the AWS platform foundations that product engineering teams rely on to run services safely and efficiently.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This is\u0026amp;nbsp;\u0026lt;strong\u0026gt;not\u0026lt;/strong\u0026gt;\u0026amp;nbsp;a ticket-queue operations job. We’re looking for someone who enjoys ambiguous problems, makes sound engineering decisions, and builds automation to reduce toil long-term.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What you’ll do (Key Responsibilities)\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Own\u0026lt;/strong\u0026gt;\u0026amp;nbsp;platform reliability outcomes across AWS: availability, latency, resiliency, and operational readiness.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Design and implement\u0026lt;/strong\u0026gt;\u0026amp;nbsp;platform foundations (IAM, networking, compute, deployment patterns, and guardrails) that enable teams to build safely at scale.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Build\u0026lt;/strong\u0026gt;\u0026amp;nbsp;infrastructure automation using IaC (Terraform) and CI/CD workflows that improve repeatability and reduce manual work.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Lead\u0026lt;/strong\u0026gt;\u0026amp;nbsp;incident response for platform-level issues (detection → mitigation → root cause analysis → permanent fixes) and drive measurable prevention.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Improve\u0026lt;/strong\u0026gt;\u0026amp;nbsp;observability and operational maturity (metrics, logs, traces, SLOs, alert design) with a bias toward actionable signals.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Partner\u0026lt;/strong\u0026gt;\u0026amp;nbsp;with engineering teams to improve service design, deployment safety, and runtime behavior through pragmatic reviews and mentoring.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Document and standardize\u0026lt;/strong\u0026gt;\u0026amp;nbsp;platform patterns, runbooks, and decision records so the system gets easier to operate over time.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What we’re looking for\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We’re not looking for a specific background as much as strong ownership and technical judgment. You’ll be successful here if you are comfortable being the person who says:\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;“Here’s the tradeoff, here’s the decision, here’s how we’ll measure if it worked.”\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Minimum qualifications\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;5+ years in SRE / Platform Engineering / Infrastructure Engineering (or similar)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong experience operating services in\u0026amp;nbsp;\u0026lt;strong\u0026gt;AWS\u0026lt;/strong\u0026gt;\u0026amp;nbsp;in production\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong Linux fundamentals and troubleshooting skills (used for engineering judgment, not ticket processing)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience building automation with\u0026amp;nbsp;\u0026lt;strong\u0026gt;Infrastructure as Code\u0026lt;/strong\u0026gt;\u0026amp;nbsp;(Terraform strongly preferred)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fluency with at least one language used for automation (Python, Go, or similar)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Clear written and verbal communication (you can explain complex operational topics without drama or vagueness)\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Preferred qualifications\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience designing multi-account AWS environments, governance controls, and secure-by-default patterns\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep familiarity with Kubernetes, ECS/Fargate, or other production orchestration platforms\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with\u0026amp;nbsp;\u0026lt;strong\u0026gt;SLO-based reliability\u0026lt;/strong\u0026gt;, alert tuning, and reducing operational noise\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience mentoring engineers or leading reliability efforts across teams\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;This role is a good fit if you…\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Prefer\u0026amp;nbsp;\u0026lt;strong\u0026gt;engineering fixes\u0026lt;/strong\u0026gt;\u0026amp;nbsp;over repeating manual work\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Can work with incomplete information and still make good decisions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Enjoy building “paved roads” (platform standards) that teams can use independently\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Are curious, self-directed, and comfortable taking ownership without needing constant direction\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;This role is probably\u0026amp;nbsp;\u0026lt;em\u0026gt;not\u0026lt;/em\u0026gt;\u0026amp;nbsp;a fit if you…\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Want a role primarily focused on helpdesk-style support, routine ticket queues, or “keep the servers patched” operations\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Prefer clearly defined tasks over designing solutions in ambiguous situations\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Avoid cross-team collaboration, tradeoff conversations, or writing down decisions\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;(That’s not a judgment — it’s just not this job.)\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;#LI-Hybrid\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;strong\u0026gt;About NiCE \u0026lt;/strong\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4012321101,"name":"CX - R\u0026D Engineering","child_ids":[],"parent_id":4012244101}],"offices":[{"id":4014600101,"name":"Colombia - Medellin","location":"Colombia - Medellin","child_ids":[],"parent_id":4014599101}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://boards.eu.greenhouse.io/nice/jobs/4902438101?gh_jid=4902438101","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4489390101,"location":{"name":"United Kingdom - Southampton"},"metadata":[{"id":4778158101,"name":"Job Type","value":"Regular","value_type":"single_select"},{"id":4787631101,"name":"Hiring Manager","value":{"name":"Neil Bristow","email":"neil.bristow@nice.com","user_id":4112917101,"employee_id":"507925"},"value_type":"user"},{"id":4614529101,"name":"Category","value":"R\u0026D","value_type":"short_text"},{"id":4614545101,"name":"Job String","value":"R\u0026D.Software Engineering.Software Engineer","value_type":"short_text"},{"id":4787135101,"name":"(HRBP) Critical Role","value":"Not Applicable","value_type":"single_select"},{"id":4952164101,"name":"(HRBP) Acquisition Job","value":"Not Applicable","value_type":"single_select"},{"id":7821998101,"name":"TA Director Only – Campaign","value":null,"value_type":"yes_no"}],"id":4902438101,"updated_at":"2026-09-04T10:52:42-04:00","requisition_id":"11266","title":"Senior Software Architect","company_name":"NICE","first_published":"2026-09-04T10:52:42-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Lead Software Architect\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At NICE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Why this role matters now\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role sits at the centre of our AI-led delivery transformation. We are rebuilding our digital evidence platform as AI-Native, with AI tooling acting as a daily partner from design through verification. The right architect is not someone with a long list of AI credentials - AI moves too fast for credentials to mean much. The right architect is someone who already uses AI in their daily work, has formed clear judgement about where it belongs and where it does not, and is curious enough to learn the next tool when their current one is superseded.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;So, what’s the role all about?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are looking for a talented Architect and Software Developer to join our team. You must:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Be able to communicate effectively, including via email, instant message, phone, and video conferencing tools.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Be fierce in your pursuit of product quality.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Be an excellent problem solver with an active interest in the latest design and development tools and technologies.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Be knowledgeable and enthusiastic about process.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Be practically fluent with AI tooling - using Copilot, Claude Code, Codex or equivalent in your daily work, not just experimentally. We will discuss specific examples at interview.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Be able to recognize opportunities for optimization and enhancement of process, product architecture and delivery based on the evolutions in AI.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Have clear judgement about where AI belongs in a public-safety platform, and where it does not.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;How will you make an impact?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You will be responsible for:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Owning the architecture, and carrying out design, AI-led implementation and validation in Cloud-based, multi-threaded, multi-server environments -working in our AI-led delivery method where code, tests and decisions are AI-drafted, with you setting intent, orchestrating implementation, and validating outputs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Leading technical decisions on architectural direction using a collaborative, team-based approach.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensuring the architecture takes into account the concerns of security, scalability, compatibility, maintainability — and the responsible, evidenced use of AI in both build-time and run-time.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Performing testing of your work, fixing defects, and helping to resolve customer support cases.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensuring that the team adheres to the architectural direction and standards.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Mentoring and coaching team members in architecture practices, AI-led delivery techniques, and the discipline of validating AI outputs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Liaising with Product Management during planning sessions.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Have you got what it takes?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Solid experience developing applications in C# using Visual Studio/Visual Studio Code.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven track record of breaking down complex market requirements into secure, scalable and resilient system designs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with multi-tenant cloud solutions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working in collaborative multidisciplinary teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience creating maintainable code and using source control solutions such as DevOps, GIT or similar.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience of unit testing, code reviews, and other product quality disciplines.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Solid understanding of the principles of network security, authentication, and authorization.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience of working with databases using Entity Framework or similar.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Good knowledge of SOLID principles.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience creating RESTful APIs and ensuring API extensibility.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Recent practical experience using AI tooling (Copilot, Claude Code, Codex or equivalent) in your daily work, not just experimentation. Comfortable describing what worked, what did not, and what you decided.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Output discipline: you remain accountable for the architecture you are responsible for, whatever helped you produce it.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfort with probabilistic systems, and clear judgement about when to use AI in a high-trust domain.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Learning velocity: able to ramp on a new AI tool or technique in days, not months.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;You will have an advantage if you also have:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Security best practice (OWASP top ten)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Azure SQL Server\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;DevOps, Pipelines, TeamCity, GitHub\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Windows services\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience using AI tooling specifically in the architect role - for design review, ADR drafting, threat modelling, contract design, or similar.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with AI-Native software patterns (agentic workflows, evaluation harnesses, prompt-and-response evaluation, evidence packets).\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What we do not require\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We do not require you to be an AI expert. AI moves too fast for credentials to mean much. We require curiosity, recent practical use, output discipline, and the judgement to ship under accountability.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the interview process\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The final stage includes a working session using our AI tooling. The aim is to see how you think - how you set intent, validate outputs, and make decisions - not to test memorised knowledge.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-teams=\u0026quot;true\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Requisition ID: \u0026lt;/strong\u0026gt;11266\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;Reporting into:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;Manager\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;Role Type: \u0026lt;/strong\u0026gt;Individual Contributor\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-teams=\u0026quot;true\u0026quot;\u0026gt;#LI-Hybrid\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;strong\u0026gt;About NiCE \u0026lt;/strong\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4012316101,"name":"VM, Public Safety","child_ids":[],"parent_id":4012246101}],"offices":[{"id":4005084101,"name":"United Kingdom - Southampton","location":"United Kingdom - Southampton","child_ids":[],"parent_id":4005102101}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://boards.eu.greenhouse.io/nice/jobs/4967086101?gh_jid=4967086101","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4518446101,"location":{"name":"USA - Sandy, UT"},"metadata":[{"id":4778158101,"name":"Job Type","value":"Regular","value_type":"single_select"},{"id":4787631101,"name":"Hiring Manager","value":{"name":"Drue Hull","email":"drue.hull@nice.com","user_id":4109472101,"employee_id":"167584"},"value_type":"user"},{"id":4614529101,"name":"Category","value":"R\u0026D","value_type":"short_text"},{"id":4614545101,"name":"Job String","value":"R\u0026D.Software Engineering.Software Architect","value_type":"short_text"},{"id":4787135101,"name":"(HRBP) Critical Role","value":"Developer","value_type":"single_select"},{"id":4952164101,"name":"(HRBP) Acquisition Job","value":"Verse.ai","value_type":"single_select"},{"id":7821998101,"name":"TA Director Only – Campaign","value":null,"value_type":"yes_no"}],"id":4967086101,"updated_at":"2026-09-10T15:55:02-04:00","requisition_id":"11680","title":"Senior Software Architect ","company_name":"NICE","first_published":"2026-09-10T15:55:02-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Overview\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a Senior Software Architect, you will play a critical role in building and evolving Verse\u0026#39;s client-facing products and internal platforms that power a premium customer experience. You will help shape the technical direction of the product by designing scalable, API-first systems, shipping high-quality production code, and contributing to our conversational AI platform.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;As a Sr Software Architect, a typical day might include the following:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Set the end-to-end technical direction for the team, including platform, technology, tools, and infrastructure\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner closely with Product, Design, and Engineering to shape product strategy, scope, and technical execution\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Design and build API-first, cloud-native services that integrate with web clients, internal tools, and external partners\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own projects end-to-end: architecture, implementation, testing, deployment, monitoring, and iteration\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop and maintain scalable, distributed systems with a focus on performance, reliability, and security\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contribute to the evolution of our conversational AI platform, including messaging pipelines, integrations, and data flows\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Write clean, testable, well-documented code while raising engineering standards through reviews and technical leadership\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Continuously improve development workflows, CI/CD pipelines, and operational excellence\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify and resolve performance bottlenecks across application, database, and infrastructure layers\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify ways to accelerate overall R\u0026amp;amp;D throughput and quality using leading architectures and standards\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Communicate architecture in an effective and professional manner\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive technical decisions, solve tough problems, and coordinate multiple project execution\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Foster a strong teamwork environment and create passion and energy within the team.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Represents self and department with professionalism and competence.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;To Land This Gig You\u0026#39;ll Need:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;BS in Computer Science or equivalent work experience is required\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;15+ years of software development experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;5+ years of software development experience on large scale and high-volume enterprise products\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong understanding of developing in C#\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience architecting systems for performance and scalability\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Expertise in designing applications using relational and/or non-relational databases\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Working Knowledge of ci/cd\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience developing RESTful web services\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent problem-solving abilities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent decision-making skills.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Working Knowledge of design patterns.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Working Knowledge of Agile development processes\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong communication skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong quality orientation\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Must possess strong organizational and time management skills.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Bonus Experience:\u0026lt;/strong\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;MS in Computer Science\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;2+ years of software architecture experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;7+ years of technical leadership experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficiency in Angular\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience building and operating systems on Azure, including services such as:\u0026lt;/li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;App Services, Azure Functions, Azure SQL Server, CosmosDB, Service Bus,\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;SignalR, Storage Accounts, Logic Apps, Application Insights\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;li\u0026gt;Practical understanding of machine learning concepts and how they apply to real-world products\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience integrating AI-powered features or working with data-driven systems is a strong plus\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;strong\u0026gt;About NiCE \u0026lt;/strong\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4017228101,"name":"CX - CSA LoB","child_ids":[4022087101,4022086101],"parent_id":4012244101}],"offices":[{"id":4005064101,"name":"USA - Sandy, UT","location":"USA - Sandy, UT","child_ids":[],"parent_id":4005091101}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://boards.eu.greenhouse.io/nice/jobs/4898423101?gh_jid=4898423101","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4487669101,"location":{"name":"United Kingdom - Southampton"},"metadata":[{"id":4778158101,"name":"Job Type","value":"Regular","value_type":"single_select"},{"id":4787631101,"name":"Hiring Manager","value":{"name":"Paul Luckhurst","email":"paul.luckhurst@nice.com","user_id":4113419101,"employee_id":"5185"},"value_type":"user"},{"id":4614529101,"name":"Category","value":"R\u0026D","value_type":"short_text"},{"id":4614545101,"name":"Job String","value":"R\u0026D.Software Engineering.Software Engineer","value_type":"short_text"},{"id":4787135101,"name":"(HRBP) Critical Role","value":"Not Applicable","value_type":"single_select"},{"id":4952164101,"name":"(HRBP) Acquisition Job","value":"Not Applicable","value_type":"single_select"},{"id":7821998101,"name":"TA Director Only – Campaign","value":null,"value_type":"yes_no"}],"id":4898423101,"updated_at":"2026-08-28T02:17:11-04:00","requisition_id":"11240","title":"Senior Software Engineer","company_name":"NICE","first_published":"2026-06-19T08:43:17-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;At NICE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;So, what\u0026#39;s the role all about?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Here at NICE Public Safety, we provide state of the art solutions for the Public Safety \u0026amp;amp; Justice market, providing software as a service for multi-media evidence management and Emergency Contact Centres to a worldwide customer base.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are currently expanding our development team to allow us to continue to develop an exciting product that enables law enforcement agencies worldwide to keep up with the increasing demands of managing growing amounts of digital evidence.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;We are looking for a talented Software Developer to join our team. You must:\u0026lt;/strong\u0026gt;\u0026lt;br\u0026gt;● \u0026amp;nbsp; \u0026amp;nbsp;Be able to communicate effectively, including via email, instant message, phone and video conferencing tools.\u0026lt;br\u0026gt;● \u0026amp;nbsp; \u0026amp;nbsp;Be fierce in your pursuit of product quality.\u0026lt;br\u0026gt;● \u0026amp;nbsp; \u0026amp;nbsp;Be an excellent problem solver with an active interest in the latest design and development tools and technologies.\u0026lt;br\u0026gt;● \u0026amp;nbsp; \u0026amp;nbsp;Be knowledgeable and enthusiastic about process.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;How will you make an impact?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;● \u0026amp;nbsp; \u0026amp;nbsp;Design, implementation and developer-level test of UI, server and interface components, using C# in multi-threaded, multi-server environments.\u0026lt;br\u0026gt;● \u0026amp;nbsp; \u0026amp;nbsp;Ensuring your code takes into account the concerns of security, scalability, compatibility and maintainability.\u0026lt;br\u0026gt;● \u0026amp;nbsp; \u0026amp;nbsp;Performing testing of your work, fixing defects and helping to resolve customer support cases.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Have you got what it takes?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;● \u0026amp;nbsp; \u0026amp;nbsp;Solid experience developing ASP.NET web applications in C# using Visual Studio/Visual Studio Code\u0026lt;br\u0026gt;● \u0026amp;nbsp; \u0026amp;nbsp;Experience working in collaborative multidisciplinary teams\u0026lt;br\u0026gt;● \u0026amp;nbsp; \u0026amp;nbsp;Experience creating maintainable code and using source control solutions such as Azure DevOps, GIT or similar\u0026lt;br\u0026gt;● \u0026amp;nbsp; \u0026amp;nbsp;Experience of unit and automated testing using tools such as NUnit, Jasmine and Selenium\u0026lt;br\u0026gt;● \u0026amp;nbsp; \u0026amp;nbsp;Solid understanding of the principles of network security, authentication and authorization\u0026lt;br\u0026gt;● \u0026amp;nbsp; \u0026amp;nbsp;Experience of working with databases using Entity Framework\u0026lt;br\u0026gt;● \u0026amp;nbsp; \u0026amp;nbsp;Good knowledge of SOLID principles\u0026lt;br\u0026gt;● \u0026amp;nbsp; \u0026amp;nbsp;Experience creating RESTful APIs and ensuring API extensibility\u0026lt;br\u0026gt;● \u0026amp;nbsp; \u0026amp;nbsp;Experience of SOA (service oriented architectures)\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;You will have an advantage if you also have:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;● \u0026amp;nbsp; \u0026amp;nbsp;Cloud experience (Azure)\u0026lt;br\u0026gt;● \u0026amp;nbsp; \u0026amp;nbsp;Containers (docker, K8s)\u0026lt;br\u0026gt;● \u0026amp;nbsp; \u0026amp;nbsp;Security best practice (OWASP top ten)\u0026lt;br\u0026gt;● \u0026amp;nbsp; \u0026amp;nbsp;OpenIDConnect/Identity server\u0026lt;br\u0026gt;● \u0026amp;nbsp; \u0026amp;nbsp;Micro service architecture\u0026lt;br\u0026gt;● \u0026amp;nbsp; \u0026amp;nbsp;MS SQL Server\u0026lt;br\u0026gt;● \u0026amp;nbsp; \u0026amp;nbsp;Azure DevOps, TeamCity\u0026lt;br\u0026gt;● \u0026amp;nbsp; \u0026amp;nbsp;Infrastructure as Code (Bicep, ARM templates, Terraform)\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Education\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;● \u0026amp;nbsp; \u0026amp;nbsp;BSc in Computer Science/Software Engineering or equivalent\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Requisition ID: 11240\u0026lt;/strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;Reporting into: Manager, Engineering.\u0026lt;/strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;Role Type: Individual Contributor.\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;#LI-Hybrid\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;strong\u0026gt;About NiCE \u0026lt;/strong\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4012316101,"name":"VM, Public Safety","child_ids":[],"parent_id":4012246101}],"offices":[{"id":4005084101,"name":"United Kingdom - Southampton","location":"United Kingdom - Southampton","child_ids":[],"parent_id":4005102101}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://boards.eu.greenhouse.io/nice/jobs/4938736101?gh_jid=4938736101","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4506059101,"location":{"name":"USA - Atlanta, GA"},"metadata":[{"id":4778158101,"name":"Job Type","value":"Regular","value_type":"single_select"},{"id":4787631101,"name":"Hiring Manager","value":{"name":"Paul McGlynn","email":"pmcglynn@nexidia.com","user_id":4113557101,"employee_id":"131028"},"value_type":"user"},{"id":4614529101,"name":"Category","value":"R\u0026D","value_type":"short_text"},{"id":4614545101,"name":"Job String","value":"R\u0026D.Software Engineering.Software Engineer","value_type":"short_text"},{"id":4787135101,"name":"(HRBP) Critical Role","value":"Developer","value_type":"single_select"},{"id":4952164101,"name":"(HRBP) Acquisition Job","value":"Not Applicable","value_type":"single_select"},{"id":7821998101,"name":"TA Director Only – Campaign","value":null,"value_type":"yes_no"}],"id":4938736101,"updated_at":"2026-09-04T14:04:03-04:00","requisition_id":"11536","title":"Senior Software Engineer","company_name":"NICE","first_published":"2026-07-28T11:58:27-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;We\u0026#39;re looking for a \u0026lt;strong\u0026gt;Senior Software Engineer\u0026lt;/strong\u0026gt; to join our \u0026lt;strong\u0026gt;Mobius team\u0026lt;/strong\u0026gt;, a critical engineering group responsible for ingesting, transforming, and managing the data that powers NIA analytics. This is not a greenfield startup project. It is a highly scalable enterprise platform that sits at the center of a mature analytics ecosystem used by multiple product teams and customers worldwide.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Mobius team is growing because demand for new capabilities continues to increase. The team is responsible for bringing vast amounts of customer interaction data into the platform, ensuring it is available, accurate, performant, and consumable by multiple downstream analytics teams.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You\u0026#39;ll join a highly visible team that is expanding to meet growing business expectations while helping shape how AI-assisted development accelerates software delivery across engineering.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;How will you make an impact?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Design and build scalable backend services using C#\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop and optimize high-volume ETL and data ingestion pipelines\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Design, tune, and maintain complex Microsoft SQL Server environments\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Troubleshoot performance challenges across large-scale distributed systems\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Investigate customer-facing production issues and drive resolution\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner closely with multiple engineering teams that depend on Mobius-managed data\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Use AI-assisted development tools to analyze requirements, accelerate coding, review implementations, and create automated testing strategies\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contribute to new feature development, platform enhancements, and architectural improvements\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work on a platform that directly supports advanced speech and interaction analytics\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;High-impact team with strong visibility and growing investment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Significant ownership across both development and production engineering\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Opportunity to influence how AI is practically applied to software engineering workflows\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;New feature development represents the majority of team activity, with substantial innovation and roadmap work underway\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Have you got what it takes?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;7+ years of software development experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong C# / .NET backend development experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;4+ years of Microsoft SQL Server experience in production environments\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with Query optimization, Performance tuning, Database partitioning, Extended Events, and Resolving I/O and latch contention issues\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience building high-volume data processing systems\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with ETL and data movement solutions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong troubleshooting and analytical skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent communication and collaboration skills\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;You will have an advantage if you have:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience using AI tools throughout the software development lifecycle\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Microservices architecture experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Distributed systems development\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;ElasticSearch experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Enterprise CI/CD environments\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contact center, analytics, or data platform experience\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What’s in it for you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Enjoy NiCE-FLEX! \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Requisition ID: 11536\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Reporting into:\u0026lt;/strong\u0026gt; Group Lead, Engineering, Integration, CEA\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Role Type:\u0026lt;/strong\u0026gt; Individual Contributor\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;strong\u0026gt;About NiCE \u0026lt;/strong\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4012321101,"name":"CX - R\u0026D Engineering","child_ids":[],"parent_id":4012244101}],"offices":[{"id":4005055101,"name":"USA - Atlanta, GA","location":"USA - Atlanta, GA","child_ids":[],"parent_id":4005091101}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://boards.eu.greenhouse.io/nice/jobs/4917684101?gh_jid=4917684101","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4491115101,"location":{"name":"United Kingdom - London; United Kingdom - Southampton"},"metadata":[{"id":4778158101,"name":"Job Type","value":"Regular","value_type":"single_select"},{"id":4787631101,"name":"Hiring Manager","value":{"name":"Chandra Nanjegowda","email":"chandra.nanjegowda@nice.com","user_id":4108665101,"employee_id":"111653"},"value_type":"user"},{"id":4614529101,"name":"Category","value":"PROFESSIONAL SERVICES","value_type":"short_text"},{"id":4614545101,"name":"Job String","value":"R\u0026D.Software Engineering.Software Engineer","value_type":"short_text"},{"id":4787135101,"name":"(HRBP) Critical Role","value":"Not Applicable","value_type":"single_select"},{"id":4952164101,"name":"(HRBP) Acquisition Job","value":"Not Applicable","value_type":"single_select"},{"id":7821998101,"name":"TA Director Only – Campaign","value":false,"value_type":"yes_no"}],"id":4917684101,"updated_at":"2026-09-09T11:29:56-04:00","requisition_id":"11294","title":"Senior Software Engineer","company_name":"NICE","first_published":"2026-07-02T08:53:09-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;So, what’s the role all about?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026amp;nbsp;\u0026lt;/strong\u0026gt;We are looking for a\u0026amp;nbsp;\u0026lt;strong\u0026gt;Senior\u0026amp;nbsp;\u0026amp;nbsp;software engineer\u0026amp;nbsp;\u0026lt;/strong\u0026gt;who is passionate about solving infrastructure challenges through software engineering and automation. In this role, you will design, develop, and maintain scalable automation frameworks that streamline cloud infrastructure provisioning, configuration management, and operational processes.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You will build programmatic infrastructure solutions using\u0026amp;nbsp;\u0026lt;strong\u0026gt;Python\u0026lt;/strong\u0026gt;,\u0026amp;nbsp;\u0026lt;strong\u0026gt;Jinja2\u0026lt;/strong\u0026gt;, and\u0026amp;nbsp;\u0026lt;strong\u0026gt;Terraform\u0026lt;/strong\u0026gt;, generating and managing Infrastructure as Code (IaC) at scale. You will also leverage\u0026amp;nbsp;\u0026lt;strong\u0026gt;Puppet\u0026lt;/strong\u0026gt;\u0026amp;nbsp;for configuration management and develop\u0026amp;nbsp;\u0026lt;strong\u0026gt;PowerShell-based automation\u0026lt;/strong\u0026gt;\u0026amp;nbsp;to support and optimize Windows environments.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This is a highly technical, coding-focused position. The ideal candidate is a software-minded engineer who writes clean, maintainable, and testable code every day—not just ad hoc scripts. You should be comfortable designing reusable automation components, applying software development best practices, and driving operational excellence through automation across complex cloud and hybrid environments.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;How Will You Make an Impact?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Drive infrastructure standardization and operational excellence by designing and developing scalable automation frameworks in Python that enable consistent and repeatable deployments across cloud and on-premises environments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Accelerate infrastructure provisioning by building and enhancing Terraform code-generation platforms using Python and Jinja2, enabling teams to produce validated, environment-specific infrastructure code from reusable templates.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Improve system reliability and compliance by developing and maintaining Puppet modules, manifests, and Hiera configurations that manage Linux and Windows environments at scale.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Increase operational efficiency across Windows platforms by creating robust PowerShell automation solutions for server management, Active Directory administration, and hybrid cloud integrations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Simplify complex infrastructure workflows by developing internal automation tools, command-line utilities, and APIs that empower engineering teams to self-service common operational tasks.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Enhance the speed and safety of infrastructure delivery by integrating automation frameworks with CI/CD pipelines, enabling automated validation, testing, and deployment of infrastructure changes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Improve software quality and reduce deployment risk by implementing comprehensive testing strategies for infrastructure code, including unit testing, linting, and integration testing.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner closely with cloud, platform, and application teams to identify manual processes, eliminate operational toil, and drive automation-first solutions across the organization.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Enable long-term scalability and maintainability by creating clear documentation, standards, and runbooks for automation frameworks and infrastructure templates.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contribute to a strong engineering culture by participating in code reviews, sharing best practices, and continuously improving the quality, security, and maintainability of automation solutions.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Have you got what it takes?\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Python \u0026amp;amp; Automation Development\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;5+ years of Python development experience — not scripting, but structured, testable application code\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong understanding of Python packaging, virtual environments, dependency management (pip, Poetry), and code quality tooling (pylint, black, mypy)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience building CLI tools and automation frameworks using Python (Click, Typer, or similar)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hands-on experience with Jinja2 templating — building reusable, parameterised templates for configuration and infrastructure code generation\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with pytest for unit and integration testing of automation code\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Terraform \u0026amp;amp; IaC Code Generation\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Strong Terraform proficiency: module design, state management, remote backends, workspaces, and dependency graphs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven experience generating Terraform HCL programmatically using Python and Jinja2 — building template-driven pipelines that produce valid, linted, plan-ready infrastructure code\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with Terraform tooling: tflint, tfsec, terraform-docs, Terragrunt, or Atlantis\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Understanding of Terraform provider internals and resource lifecycle management\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Puppet \u0026amp;amp; Configuration Management\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Hands-on Puppet experience: writing manifests and modules, Hiera data hierarchies, node classification, and r10k / Code Manager workflows\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience managing mixed Linux and Windows environments with Puppet at scale\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with puppet-lint, rspec-puppet, and automated Puppet module testing pipelines\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Understanding of Puppet Enterprise or open-source Puppet Server administration\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;PowerShell Scripting\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Proficient PowerShell scripting for Windows Server administration, task automation, and hybrid cloud integrations (AWS Tools for PowerShell, Azure PowerShell)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience writing reusable PowerShell modules, functions, and error-handling patterns\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with Pester for PowerShell unit testing\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience automating Active Directory, Group Policy, or Windows networking tasks via PowerShell\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Cloud \u0026amp;amp; Infrastructure\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Solid AWS experience: EC2, EKS/ECS, Lambda, S3, RDS, VPC, IAM, and CloudWatch — understanding of services as automation targets\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with CI/CD platforms and integrating infrastructure code pipelines (GitHub Actions, Jenkins, GitLab CI)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfortable working with Linux\u0026amp;nbsp;\u0026amp;nbsp;and Windows Server in production environments\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What’s in it for you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;Enjoy NICE-FLEX!\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Requisition ID: 11294\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;Reporting into:\u0026amp;nbsp;\u0026lt;em\u0026gt;Director, Cloud Operations CXone, EMEA\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Role Type:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;Individual Contributor\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;strong\u0026gt;About NiCE \u0026lt;/strong\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4060229101,"name":"CX - Platform Operations","child_ids":[],"parent_id":4058412101}],"offices":[{"id":4005182101,"name":"United Kingdom - Remote","location":"United Kingdom - Remote","child_ids":[],"parent_id":4005102101}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://boards.eu.greenhouse.io/nice/jobs/4959639101?gh_jid=4959639101","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4515227101,"location":{"name":"India - Pune"},"metadata":[{"id":4778158101,"name":"Job Type","value":"Regular","value_type":"single_select"},{"id":4787631101,"name":"Hiring Manager","value":{"name":"Narmada Devi","email":"narmada.devi@nice.com","user_id":4574190101,"employee_id":"199489"},"value_type":"user"},{"id":4614529101,"name":"Category","value":"PROFESSIONAL SERVICES","value_type":"short_text"},{"id":4614545101,"name":"Job String","value":"Professional Services.Client Services Project Management.Client Services Project Manager","value_type":"short_text"},{"id":4787135101,"name":"(HRBP) Critical Role","value":"Not Applicable","value_type":"single_select"},{"id":4952164101,"name":"(HRBP) Acquisition Job","value":"Not Applicable","value_type":"single_select"},{"id":7821998101,"name":"TA Director Only – Campaign","value":null,"value_type":"yes_no"}],"id":4959639101,"updated_at":"2026-08-28T02:17:11-04:00","requisition_id":"11643","title":" Senior Specialist Client Services Project Manager (AI)","company_name":"NICE","first_published":"2026-08-25T06:03:31-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;So, what’s the role all about?\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a Senior Specialist Client Services Project Manager, you will be responsible for overseeing multiple projects and initiatives that support the organization\u0026#39;s strategic goals. You will work closely with cross-functional teams to ensure successful project execution, on-time delivery, and adherence to quality standards.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;How will you make an impact?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Manage high‑visibility software and AI/GenAI projects, ensuring alignment with scope, timelines, and customer expectations.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Manage project plans, schedules, RAID logs, and core project documentation.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Provide consistent communication with executive leadership.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Drive ownership, accountability, and escalation management.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Guide teams through the full project lifecycle.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Mentor project managers and support PMO best‑practice maturity.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Have you got what it takes?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;IT experience: 12 to 16 years\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;7 years of project management experience leading multiple concurrent projects in customer‑facing environments.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Proven success delivering full lifecycle projects across Agile, Waterfall, and hybrid approaches.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Experience delivering technical, SaaS, and AI/GenAI programs.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Strong analytical skills with a track record of managing risks, revenue, and escalations.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Excellent communication and expectation‑management skills.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Advanced proficiency with tools such as MS Project, Salesforce, Rocketlane, and Power BI.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;PMP certification required.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Willingness to work in US shift (5 PM – 2 AM IST)\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;AI Delivery (Preferred)\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Led end‑to‑end delivery of conversational AI, LLM, and NLU solutions across scoping, execution, UAT, and deployment.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Assessed AI use cases and evaluated data readiness, including ingestion, quality, labeling, and dependency tracking.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Collaborated with engineering, product, R\u0026amp;amp;D, and presales teams to validate model accuracy, output quality, and overall performance.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Set and managed customer expectations while coordinating cross‑functional delivery across technical and business teams.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Identified and mitigated AI‑specific risks such as model drift, hallucinations, data issues, and expectation misalignment.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Applied hands‑on prompt engineering with a clear understanding of prompting limitations and optimization strategies.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Leveraged AI tools in daily workflows for automation, data analysis, content generation, and quality validation.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Defined and monitored AI performance KPIs, translating metrics (e.g., accuracy, containment, hallucination rate, latency, cost per inference) into actionable insights.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Managed AI cost drivers, e.g. token usage, model selection, prompt structure, and architecture optimization for efficiency and performance.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Ensured compliance with AI safety, governance, and security standards, implementing guardrails, redaction practices, and structured evaluation frameworks.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;You will have an advantage if you also have:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Experience working with Waterfall/Agile methodologies\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Experience with Onsite and offshore delivery model\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What’s in it for you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Enjoy NiCE-FLEX!\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Requisition ID: 11643\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Reporting into: \u0026lt;/strong\u0026gt;Tech Manager\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Role Type: \u0026lt;/strong\u0026gt;Individual Contributor\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;strong\u0026gt;About NiCE \u0026lt;/strong\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4012330101,"name":"GCO - Customer Success \u0026 Services","child_ids":[],"parent_id":4012244101}],"offices":[{"id":4005086101,"name":"India - Pune","location":"India - Pune","child_ids":[],"parent_id":4005049101}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://boards.eu.greenhouse.io/nice/jobs/4964067101?gh_jid=4964067101","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4517239101,"location":{"name":"India - Pune"},"metadata":[{"id":4778158101,"name":"Job Type","value":"Regular","value_type":"single_select"},{"id":4787631101,"name":"Hiring Manager","value":{"name":"Rahul Majumdar","email":"rahul.majumdar@niceactimize.com","user_id":4113858101,"employee_id":"99828"},"value_type":"user"},{"id":4614529101,"name":"Category","value":"PROFESSIONAL SERVICES","value_type":"short_text"},{"id":4614545101,"name":"Job String","value":"Professional Services.Services Program Management.Services.Program Manager","value_type":"short_text"},{"id":4787135101,"name":"(HRBP) Critical Role","value":"Not Applicable","value_type":"single_select"},{"id":4952164101,"name":"(HRBP) Acquisition Job","value":"Not Applicable","value_type":"single_select"},{"id":7821998101,"name":"TA Director Only – Campaign","value":true,"value_type":"yes_no"}],"id":4964067101,"updated_at":"2026-09-01T00:54:36-04:00","requisition_id":"11667","title":"Senior Specialist Program Manager, Actimize","company_name":"NICE","first_published":"2026-09-01T00:54:23-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;So, what’s the role all about?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;NiCE is seeking an experienced, highly driven Services Program Manager with strong expertise in delivering large-scale, complex technology programs—specifically in the financial services domain. This role requires deep hands-on program governance capabilities, exceptional stakeholder management, and cross-functional leadership to drive end-to-end execution of Actimize delivery programs.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You will collaborate with global teams to ensure seamless execution across all lifecycle stages while maintaining strong client relationships and program governance standards.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Work Hours (Mandatory):\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;- EMEA Shift: 2 PM to 10 PM IST\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;How will you make an impact?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you will be accountable for full program lifecycle leadership and act as a key liaison between clients, business teams, technical teams, and GTC. You will ensure programs run smoothly, meet expectations, and deliver measurable outcomes.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;- Owning and leading the complete delivery lifecycle including requirements, design, implementation, testing, and deployment.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;- Governing program execution across multiple workstreams while ensuring adherence to scope, schedule, and budget.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;- Building and maintaining strong client relationships at all levels.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;- Preparing and delivering executive-level program updates and governance reports.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;- Managing escalations and driving corrective action plans to closure.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;- Identifying program risks, conflicts, and mitigation plans proactively.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;- Collaborating with global NiCE teams to resolve cross-functional dependencies.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;- Acting as a key interface between business stakeholders, technical teams, and GTC.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;- Ensuring compliance with NiCE processes, delivery frameworks, and Code of Ethics.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Have you got what it takes?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Experience \u0026amp;amp; Qualifications\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;- Minimum 10+ years of hands-on technology experience.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;- Minimum 5+ years of project/program management experience.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;- Mandatory experience leading large-scale enterprise Cloud Migration programs.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;- PMP or Prince2 certification – Mandatory.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;- Strong expertise with MS Project and deep understanding of SDLC (Waterfall).\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;- Experience in Financial Services / Capital Markets / Investment Banking.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;- NiCE Actimize experience – Preferred.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;- Bachelor’s degree or equivalent.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Skills \u0026amp;amp; Capabilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;- Excellent English communication and stakeholder management skills.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;- Ability to manage multi-stakeholder, high-complexity delivery environments.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;- Strong analytical, organizational, and governance capabilities.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;- Ability to collaborate across global teams and drive program outcomes.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What’s in it for you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join an ever-growing, market-disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;Enjoy NiCE-FLEX!\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Requisition ID:\u0026lt;/strong\u0026gt; 11667\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;Reporting into:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;Group Manager\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;Role Type:\u0026lt;/strong\u0026gt;\u0026amp;nbsp;Individual Contributor\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;strong\u0026gt;About NiCE \u0026lt;/strong\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4023801101,"name":"Actimize - Services - International","child_ids":[],"parent_id":4012238101}],"offices":[{"id":4005086101,"name":"India - Pune","location":"India - Pune","child_ids":[],"parent_id":4005049101}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://boards.eu.greenhouse.io/nice/jobs/4908913101?gh_jid=4908913101","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4492286101,"location":{"name":"USA - Remote"},"metadata":[{"id":4778158101,"name":"Job Type","value":"Regular","value_type":"single_select"},{"id":4787631101,"name":"Hiring Manager","value":{"name":"Bill Edelman","email":"william.edelman@nice.com","user_id":4591733101,"employee_id":"199860"},"value_type":"user"},{"id":4614529101,"name":"Category","value":"PROFESSIONAL SERVICES","value_type":"short_text"},{"id":4614545101,"name":"Job String","value":"Professional Services.Client Relationship.Client Relationship Manager","value_type":"short_text"},{"id":4787135101,"name":"(HRBP) Critical Role","value":"Not Applicable","value_type":"single_select"},{"id":4952164101,"name":"(HRBP) Acquisition Job","value":"Not Applicable","value_type":"single_select"},{"id":7821998101,"name":"TA Director Only – Campaign","value":null,"value_type":"yes_no"}],"id":4908913101,"updated_at":"2026-08-28T02:17:11-04:00","requisition_id":"11332","title":"Senior Technical Account Manager","company_name":"NICE","first_published":"2026-07-07T12:36:34-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Customer Success Manager (CSM) / Senior Technical Account Manager\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;So, what’s the role all about?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Customer Success Manager (CSM) / Senior Technical Account Manager serves as the primary strategic advisor and advocate for a portfolio of enterprise customers. This role is responsible for driving customer outcomes, maximizing solution value, and building long-term executive relationships that support retention, growth, and customer success.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a trusted partner, you\u0026#39;ll work across Sales, Professional Services, Support, Product Management, Engineering, and Leadership teams to ensure successful solution adoption, resolve complex business and technical challenges, and identify opportunities to expand customer value. You\u0026#39;ll combine strategic account leadership with technical expertise to help customers achieve their business goals while strengthening their partnership with NiCE.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;How will you make an impact?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Customer Success \u0026amp;amp; Strategic Leadership\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Serve as the trusted advisor and primary point of contact for assigned enterprise customers\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop relationships with executive, operational, and technical stakeholders\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Understand customer business objectives and align success strategies to measurable outcomes\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead Executive Business Reviews (EBRs), service reviews, and strategic planning sessions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proactively identify risks and drive mitigation plans to protect customer success, retention, and satisfaction\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Act as the voice of the customer across the organization\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Account Management \u0026amp;amp; Program Oversight\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Develop and execute customer success plans aligned to business goals\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide oversight across implementations, enhancements, support activities, and strategic initiatives\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Coordinate cross-functional resources to ensure customer priorities are delivered effectively\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead escalations and drive resolution of critical business and technical issues\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensure alignment between customer expectations, contractual commitments, and delivered outcomes\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Technical Advisory \u0026amp;amp; Operational Excellence\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Serve as a strategic technical advisor for complex customer environments\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with Support, Services, Product, and Engineering teams to address technical challenges and drive resolutions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain expertise in contact center technologies, cloud platforms, telecommunications, networking, and security\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Review implementation plans, business requirements, statements of work, and key deliverables\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive adoption and operational best practices to maximize customer value\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Growth \u0026amp;amp; Value Realization\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Partner with Sales and Account Executives to identify expansion and cross-sell opportunities\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Promote adoption of additional NiCE solutions, services, training, and consulting offerings\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Help customers measure business value, ROI, and realized outcomes\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support account planning, retention initiatives, and long-term growth strategies\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Cross-Functional Leadership\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Collaborate across Sales, Services, Support, Product Management, Engineering, Finance, and Leadership teams\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Share best practices and contribute to customer success excellence across the organization\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Participate in process improvement initiatives that enhance customer experience and operational effectiveness\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide customer insights that influence product strategy, roadmap priorities, and service improvements\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Have you got what it takes?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Required Experience\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Bachelor\u0026#39;s degree in Business, Technology, or related field, or equivalent experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;10+ years of customer-facing experience in Customer Success, Technical Account Management, Professional Services, Consulting, Account Management, or related fields\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience managing enterprise customer relationships in complex technology environments\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven ability to build executive-level relationships and influence stakeholders across all organizational levels\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience leading customer escalations, risk management, and cross-functional coordination\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong program and stakeholder management capabilities\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Travel requested to support customer on site as needed\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Technical Skills\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Strong understanding of enterprise software, cloud technologies, and complex customer environments\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience partnering with technical and business stakeholders to drive solution adoption and business outcomes\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to translate technical concepts into business value for executive audiences\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Competencies\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Executive presence and customer-first mindset\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong communication, relationship management, and influencing skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to navigate complex organizations and drive alignment across multiple stakeholders\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strategic thinker with strong problem-solving and business acumen\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Highly organized and effective in fast-paced, customer-centric environments\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Preferred Qualifications\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience with contact centers, CX, telecommunications, cloud, networking, or security technologies\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience supporting global enterprise customers\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with regulated industries and compliance frameworks such as HIPAA, PCI, SOX, or FISMA\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with NiCE solutions including:\u0026lt;/li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;IEX Workforce Management (WFM)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Nexidia Interaction Analytics (NIA)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Performance Management (NPM)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;NEVA / Advanced Process Automation (APA)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Engage Recording and Quality Management\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;This role reports into the Customer Success organization and partners closely with Sales, Professional Services, Product Management, Support, and Engineering to drive exceptional customer outcomes.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;strong\u0026gt;About NiCE \u0026lt;/strong\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4012330101,"name":"GCO - Customer Success \u0026 Services","child_ids":[],"parent_id":4012244101}],"offices":[{"id":4005168101,"name":"USA - Remote","location":"USA - Remote","child_ids":[],"parent_id":4005091101}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://boards.eu.greenhouse.io/nice/jobs/4941408101?gh_jid=4941408101","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"education":"education_required","internal_job_id":4507166101,"location":{"name":"Philippines - Manila"},"metadata":[{"id":4778158101,"name":"Job Type","value":"Regular","value_type":"single_select"},{"id":4787631101,"name":"Hiring Manager","value":{"name":"Mark Michael Hormigoso","email":"mark.hormigoso@niceincontact.com","user_id":4419358101,"employee_id":"163735"},"value_type":"user"},{"id":4614529101,"name":"Category","value":"PROFESSIONAL SERVICES","value_type":"short_text"},{"id":4614545101,"name":"Job String","value":"Professional Services.Client Relationship.Client Relationship Manager","value_type":"short_text"},{"id":4787135101,"name":"(HRBP) Critical Role","value":"Not Applicable","value_type":"single_select"},{"id":4952164101,"name":"(HRBP) Acquisition Job","value":"Not Applicable","value_type":"single_select"},{"id":7821998101,"name":"TA Director Only – Campaign","value":false,"value_type":"yes_no"}],"id":4941408101,"updated_at":"2026-08-28T02:17:11-04:00","requisition_id":"11570","title":"Senior Technical Account Manager","company_name":"NICE","first_published":"2026-07-31T08:11:41-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;So, what’s the role all about?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Senior Technical Account Manager is an expert in account management, program/project management, and technical resolution, excelling at the highest levels in the field. This role is integral to exceeding customer expectations, enhancing processes and technology, and driving company growth, in close collaboration with cross-functional teams.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This key professional tackles the most complex challenges and delivers exceptional technical and customer service to enterprise-level accounts. By partnering with top resources across the company, they empower strategic and large customers to navigate issues, leverage our technology and services for business success, increase product adoption, serve as references for prospective clients, and foster long-term loyalty.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;How will you make an impact?\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Serve as the primary contact and advocate for assigned enterprise accounts, ensuring successful contract fulfillment, SLA management, and ongoing customer education.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with Sales and Sales Engineering to align on customer opportunities, mitigate risks, and ensure successful implementation with the right resources.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Cultivate and maintain productive relationships across all levels of the customer’s organization, from front-line management to senior leadership.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Understand customers’ business goals and drive ROI with NiCE’s products and services, becoming a trusted partner and advisor.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Engage cross-functional teams to resolve technical challenges, ensuring all issues are addressed within SLA targets, improving overall customer satisfaction.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Coordinate and synchronize projects to ensure alignment with overall strategy and successful completion, either personally managing or partnering with Project Managers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Leverage deep technical knowledge of NiCE products and associated technologies to implement solutions that accelerate customer success.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Conduct regular service and technology reviews, ensuring clear, timely communication with customers, and effectively manage escalated situations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide coaching, mentoring, and lead escalations, contributing to team and company-wide success by driving improvements and sharing expertise.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify and recommend product and service enhancements, contribute to enterprise-level strategies, and lead initiatives that improve processes and customer outcomes.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Have you got what it takes?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Bachelor’s degree in Business Management or related field, or equivalent work experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;10+ years in customer account relationship management.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;5+ years of successful Enterprise Account Management in presales or post-sales, including program or project management.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong communication and presentation skills with both C-level and operational stakeholders.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Technical expertise in Contact Center, Telecommunications, Cloud-based Software, and Security, with strong problem-resolution skills.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Professional judgment, business acumen, and ability to work in a matrix-reporting environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Self-motivated, capable of prioritizing, meeting deadlines, and handling customer issues under pressure.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in risk identification and mitigation, with the ability to share best practices through knowledge-based content creation.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;You will have an advantage if you also have:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;In-depth knowledge of NiCE products and technologies, especially those used by assigned accounts.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Expertise in global delivery, implementation, and account management.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience supporting regulatory requirements (HIPAA, PCI, SOX, FISMA, etc.).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Industry certifications like Lean Six Sigma, ITIL, PMP, TOGAF, Cisco, etc.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;This job description is not intended to be all-inclusive, and employees will also perform other reasonable related business duties as assigned by immediate supervisor and other management as required.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;This organization reserves the right to revise or change job duties as the need arises. This job description does not constitute a written or implied contract of employment.​\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What’s in it for you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Enjoy NiCE-FLEX!\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Requisition ID: \u0026lt;/strong\u0026gt;11570\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;Reporting into:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;Manager, Customer Success\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;Role Type:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;Individual Contributor\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;strong\u0026gt;About NiCE \u0026lt;/strong\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4012330101,"name":"GCO - Customer Success \u0026 Services","child_ids":[],"parent_id":4012244101}],"offices":[{"id":4005172101,"name":"Philippines - Manila","location":"Philippines - Manila","child_ids":[],"parent_id":4005111101}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://boards.eu.greenhouse.io/nice/jobs/4944853101?gh_jid=4944853101","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4508628101,"location":{"name":"USA - Remote"},"metadata":[{"id":4778158101,"name":"Job Type","value":"Regular","value_type":"single_select"},{"id":4787631101,"name":"Hiring Manager","value":{"name":"Vince Licastri","email":"vince.licastri@nice.com","user_id":4116076101,"employee_id":"73310"},"value_type":"user"},{"id":4614529101,"name":"Category","value":"PROFESSIONAL SERVICES","value_type":"short_text"},{"id":4614545101,"name":"Job String","value":"Professional Services.Client Relationship.Client Relationship Manager","value_type":"short_text"},{"id":4787135101,"name":"(HRBP) Critical Role","value":"Not Applicable","value_type":"single_select"},{"id":4952164101,"name":"(HRBP) Acquisition Job","value":"Not Applicable","value_type":"single_select"},{"id":7821998101,"name":"TA Director Only – Campaign","value":null,"value_type":"yes_no"}],"id":4944853101,"updated_at":"2026-08-29T15:01:17-04:00","requisition_id":"11593","title":"Senior Technical Account Manager","company_name":"NICE","first_published":"2026-08-29T15:01:17-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Senior Technical Account Manager\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Senior Technical Account Manager serves as a Customer Success leader for assigned Strategic accounts, responsible for driving business outcomes, solution adoption, customer health, retention, and long-term value realization. Acting as a trusted advisor and executive partner, the Senior TAM aligns customer objectives with internal resources, proactively manages risk, drives accountability across cross-functional teams, and ensures customers achieve measurable success from their investment. While maintaining a strong understanding of the customer\u0026#39;s environment and solutions, the Senior TAM\u0026#39;s primary responsibility is to coordinate and mobilize the appropriate expertise across the organization rather than serving as the primary technical troubleshooter.\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;Major Functions/Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Account Management\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Be the assigned Strategic account\u0026#39;s primary point of contact and function as their professional advocate and relationship manager within CX, ensuring fulfillment of contract deliverable\u0026#39;s, SLA management, ongoing customer education and product enhancement.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Responsible for customer satisfaction, retention and reference ability for all assigned accounts and drives improvements that ensure we do this across our enterprise customer base.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop and maintain an effective and productive relationship with assigned account(s) at all levels within their organization (from front-line contact center management through senior/executive leadership).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Clear understanding of the assigned accounts\u0026#39; business goals and directions and drive return on investment with our products and services.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hold regular discussions that balance proactive and reactive work and result in becoming their trusted partner and advisor (report progress on strategic direction, ensure that CX\u0026#39;s solutions meet their needs, assess training needs, share best practices, consistently increase their success, etc.).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with other CX teams (Technical Support, Professional Services, Product Management, etc.), to ensure that proper resources are engaged to resolve issues / requests properly and within SLA targets and customer outcome expectations.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Technical\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Excellent triage and troubleshooting facilitation skills.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrate superior in-depth knowledge of CX products and associated technologies, especially those employed by assigned accounts.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Utilize a deep understanding of each customer\u0026#39;s environment to identify customer needs and help others across the company understand how the customer is using our products, ensuring that we use that understanding to continue to innovate and deliver best in class enterprise-level solutions and services.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Communication\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Arrange and conduct regular Service and Technology Reviews with proper customer and CX stakeholders.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensure that all communication, interactions, assignments, details and actions are clear, effective, timely (within established SLA), and logged into the CRM system.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Tactfully, confidently and professionally communicate with all stakeholders, especially in emotionally-charged and escalated situations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Communicate and work with customers in a way that builds confidence, de-escalates situations, and helps customers know that their issues and concerns are being properly represented and handled by CXone.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Make and meet all commitments, building trust with customers and help others to do the same.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Employ an assertive yet positive attitude in working with others to create standardized and consistent processes and to improve process issues that cause inefficiency, risk, missed targets, and frustration.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Leadership\u0026amp;nbsp;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Provide coaching and mentoring to peers and exemplify consistent and high-value participation in knowledge creation and improvement.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exemplify escalation prevention, resource engagement and communication when escalation occurs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead the way in team goal achievement and set personal goals that increase effectiveness and success of yourself and the team.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Can act as a backup for managers or other Technical Account Managers as needed.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;Required Education, Experience, and Specific Job Related Skills:\u0026lt;/strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;Bachelor\u0026#39;s degree (BS) in Business Management or related field or equivalent work experience required.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Experience Required\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;5+ years proven track record of successful Enterprise Account Relationship Management in either presales or post sales environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent Communication and Presentation skills with both C-Level and day-to-day operations stakeholders.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience developing and executing Customer Success strategies for enterprise accounts.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated ability to improve customer health, adoption, GRR, and NRR through proactive engagement and value-based account management.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven ability to lead cross-functional teams and drive accountability in matrixed organizations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience conducting Executive Business Reviews, Success Reviews, renewal planning, and strategic account planning.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work largely during the customers\u0026#39; core business hours, with occasional extended hours as needed. Occasional on-call after-hours work may be required as needed by the customer.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to travel 20% of the time, visiting customer sites and attending company meetings.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Experience Preferred\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;​\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Superior in-depth knowledge of CX products and associated technologies, especially those employed by assigned accounts.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Technical skill-set, with problem resolution skills in Contact Center, Telecommunications, LAN/WAN, Cloud-based Software, Security, etc.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience supporting customer regulatory requirements including but not limited to HIPPA, PCI, SOX, FISMA etc.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Industry Certifications such as Lean Six Sigma, ITIL, PMP, TOGAF, Cisco, etc.​\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;strong\u0026gt;About NiCE \u0026lt;/strong\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4012330101,"name":"GCO - Customer Success \u0026 Services","child_ids":[],"parent_id":4012244101}],"offices":[{"id":4005168101,"name":"USA - Remote","location":"USA - Remote","child_ids":[],"parent_id":4005091101}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://boards.eu.greenhouse.io/nice/jobs/4712262101?gh_jid=4712262101","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4398280101,"location":{"name":"USA - Richardson, TX"},"metadata":[{"id":4778158101,"name":"Job Type","value":"Regular","value_type":"single_select"},{"id":4787631101,"name":"Hiring Manager","value":{"name":"Alex Burford","email":"alex.burford@nice.com","user_id":4488533101,"employee_id":"197181"},"value_type":"user"},{"id":4614529101,"name":"Category","value":"SUPPORT","value_type":"short_text"},{"id":4614545101,"name":"Job String","value":"Support.Technical Support.Technical Support Engineer","value_type":"short_text"},{"id":4787135101,"name":"(HRBP) Critical Role","value":"Not Applicable","value_type":"single_select"},{"id":4952164101,"name":"(HRBP) Acquisition Job","value":"Cognigy","value_type":"single_select"},{"id":7821998101,"name":"TA Director Only – Campaign","value":null,"value_type":"yes_no"}],"id":4712262101,"updated_at":"2026-08-28T02:17:11-04:00","requisition_id":"9248","title":"Senior Technical Support Engineer ","company_name":"NICE","first_published":"2025-12-04T04:21:10-05:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Senior Technical Support Specialist (Cognigy Platform)\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;So, what\u0026#39;s the role all about?\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;As a \u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Senior Technical Support Specialist\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;, you\u0026#39;ll provide expert technical support for customers using the \u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Cognigy conversational AI platform\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;. You\u0026#39;ll serve as the first point of contact for complex technical issues involving AI agents, APIs, integrations, authentication, and cloud-based applications. Working closely with customers, Product, and Engineering, you\u0026#39;ll troubleshoot problems, identify root causes, and deliver timely solutions that ensure customers get the most out of the platform.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;This role is ideal for someone who enjoys solving technical problems, working with modern AI technologies, and helping customers successfully deploy enterprise conversational AI solutions.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;How will you make an impact?\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;1\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;1\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Serve as the primary technical contact for customers using the Cognigy platform.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;1\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;2\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Troubleshoot issues related to AI agents, conversation flows, REST APIs, integrations, authentication, and platform functionality.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;1\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;3\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Investigate customer-reported issues by analyzing logs, API responses, stack traces, and system behavior to determine root cause.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;1\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;4\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Guide customers through technical troubleshooting via phone, email, and web meetings while delivering an exceptional support experience.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;1\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;5\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Escalate complex issues to Engineering with clear documentation, troubleshooting steps, and technical findings.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;1\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;6\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Partner closely with Engineering and Product teams to resolve recurring issues and improve platform reliability.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;1\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;7\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Support customer integrations with third-party systems using REST APIs, webhooks, OAuth2, JWT, and SSO.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;1\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;8\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Assist customers with deployment and configuration across Windows, Linux, cloud, and containerized environments.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;1\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;9\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Create and maintain internal documentation, knowledge base articles, and troubleshooting guides.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;1\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;10\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Develop internal support tools and automation to improve operational efficiency.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;1\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;11\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Continuously expand knowledge of Cognigy, LLM-powered solutions, AI technologies, and customer support best practices.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Have you got what it takes?\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;2\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;1\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;5+ years of experience in Technical Support, Product Support, or Technical Support Engineering.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;2\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;2\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Experience supporting enterprise SaaS applications or cloud-based software platforms.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;2\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;3\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Strong troubleshooting skills with experience analyzing logs, error messages, and stack traces.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;2\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;4\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;SIP knowledge, troubleshooting connections, investigating PCAPS, using WireShark and similar tools\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;2\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;5\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;LLM knowledge, troubleshooting unexpected results (hallucinations), connection issues, API requirements, understanding changes in model revisions\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;2\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;6\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Hands-on experience working with REST APIs, including making requests, interpreting responses, and debugging integrations.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;2\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;7\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Experience using API testing tools such as Postman.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;2\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;8\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Solid understanding of Windows and Linux operating systems.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;2\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;9\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Familiarity with browser developer tools and debugging web applications.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;2\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;10\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Strong understanding of software architecture, databases, and system integrations.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;2\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;11\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Excellent written and verbal communication skills with the ability to explain technical concepts to both technical and non-technical audiences.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;2\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;12\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Proven ability to manage multiple customer issues in a fast-paced support environment.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;2\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;13\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Strong customer-first mindset with excellent problem-solving skills.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Preferred Qualifications\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Experience with one or more of the following:\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; 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data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;3\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;5\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;REST APIs and webhooks\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;3\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;6\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Monitoring and observability tools such as Grafana or Kibana\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;3\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;7\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Docker and containerized applications\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;3\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;8\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Cloud platforms including AWS or Azure\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;3\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;9\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;JSON and XML\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;3\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;10\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;HTML/CSS\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;3\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;11\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Zendesk or similar support platforms\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;3\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;12\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;GDPR and secure communication principles\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;What will make you stand out?\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;We\u0026#39;re looking for someone who is naturally curious, enjoys solving complex technical problems, and thrives at the intersection of customer support and modern AI technology. You\u0026#39;ll be successful if you\u0026#39;re comfortable troubleshooting APIs, integrations, cloud environments, and AI-powered applications while collaborating across Engineering, Product, and Customer Success teams to deliver outstanding customer experiences.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;strong\u0026gt;About NiCE \u0026lt;/strong\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4053783101,"name":"CX - Agentic Experience Automation","child_ids":[],"parent_id":4058412101}],"offices":[{"id":4005062101,"name":"USA - Richardson, TX","location":"USA - Richardson, TX","child_ids":[],"parent_id":4005091101}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://boards.eu.greenhouse.io/nice/jobs/4926463101?gh_jid=4926463101","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4500540101,"location":{"name":"USA - Remote"},"metadata":[{"id":4778158101,"name":"Job Type","value":"Regular","value_type":"single_select"},{"id":4787631101,"name":"Hiring Manager","value":{"name":"Fred Francese","email":"fred.francese@nice.com","user_id":4109830101,"employee_id":"142550"},"value_type":"user"},{"id":4614529101,"name":"Category","value":"SALES","value_type":"short_text"},{"id":4614545101,"name":"Job String","value":"Sales.Services Sales.Services Sales Manager","value_type":"short_text"},{"id":4787135101,"name":"(HRBP) Critical Role","value":"Not Applicable","value_type":"single_select"},{"id":4952164101,"name":"(HRBP) Acquisition Job","value":"Not Applicable","value_type":"single_select"},{"id":7821998101,"name":"TA Director Only – Campaign","value":null,"value_type":"yes_no"}],"id":4926463101,"updated_at":"2026-08-28T02:17:11-04:00","requisition_id":"11432","title":"Services Sales Executive","company_name":"NICE","first_published":"2026-07-22T10:58:12-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;The\u0026amp;nbsp;\u0026lt;strong\u0026gt;Service Sales Executive\u0026lt;/strong\u0026gt; is responsible for promoting, selling and driving maximum value with the NICE’s Value Realization Services (VRS) portfolio for existing and new customers across the Americas region. VRS is NICE’s business and strategic consulting services organization.\u0026amp;nbsp; VRS contains services such as Consulting Services, Managed Services and Advanced Services.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The NICE VRS offering helps customers keep the systems available and performing as expected.\u0026amp;nbsp; The SSE is the primary driver of sales relating specifically to this distinct service. The individual will be highly motivated, entrepreneurial, independent, and able to own the entire sales process from first contact through expansion and renewal.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Location: Candidates must reside in the Central or Eastern time zone.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;How will you make an impact?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Become the Subject Matter Expert and act as a \u0026quot;go to\u0026quot; person for\u0026amp;nbsp;Americas\u0026amp;nbsp;sales team for\u0026amp;nbsp;VRS selling\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive sales opportunities while working in an overlay sales model to leverage the existing NICE sales organization infrastructure\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deliver on organizational strategy with the NICE VRS model to instigate and drive positive change\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop a Go-To- Market (GTM) strategy and maintain Continuous (VRS) pipeline\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Focus on services-only sales (unattached to product) that drive customer value and success\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Mine the current NICE installed base and develop new VRS opportunities - “Tailor” and expand the solutions to fit specific customer requirements while working closely NICE VRS business.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work and offer proposed NICE VRS solutions and articulate their true value based upon customer’s strategy and directions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Create new opportunities by\u0026amp;nbsp;evangelizing\u0026amp;nbsp;the solutions to new customers and stakeholders - engage with prospect customers to position the offering through strategic\u0026amp;nbsp;value-based\u0026amp;nbsp;selling, business case definition, ROI analysis, references and analyst data\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide accurate monthly forecasting\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensure on-going and continuous value to drive renewals of sold accounts\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Have you got what it takes?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;At least\u0026amp;nbsp;8\u0026amp;nbsp;years of selling and customer management experience in the IT industry\u0026amp;nbsp;(Advantage of previous experience selling services added value)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven experience in selling solutions and services to domestic, regional and global accounts (high touch with VP / C Level experience)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent presentation skills and interpersonal relationship\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Vertical expertise in one or more of the following: Telco, Insurance, Healthcare, Banking, Retail, Outsource, Travel, Utilities\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Understanding current technologies and IT related infrastructure and business challenges\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Technical understanding of\u0026amp;nbsp;Services and Maintenance terminology, technology and practices\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;High-level technical skills \u0026amp;amp; fast learning curve of product \u0026amp;amp; application\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Creativity\u0026amp;nbsp;-\u0026amp;nbsp;Self-Starter, “out of the box” thinker, tailor and expand solutions to fit specific customer requirements based upon customer\u0026#39;s strategy and directions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build good working relationship and cooperation with\u0026amp;nbsp;the regional\u0026amp;nbsp;presales\u0026amp;nbsp;/ sales\u0026amp;nbsp;organization\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;You will have an advantage if you also have:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience/knowledge of Service as it relates to AI, CCaaS and CX in areas such as Business and Advisory Consulting, Transformation Consulting and Managed Services.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;strong\u0026gt;About NiCE \u0026lt;/strong\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4012330101,"name":"GCO - Customer Success \u0026 Services","child_ids":[],"parent_id":4012244101}],"offices":[{"id":4005168101,"name":"USA - Remote","location":"USA - Remote","child_ids":[],"parent_id":4005091101}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://boards.eu.greenhouse.io/nice/jobs/4902441101?gh_jid=4902441101","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4489391101,"location":{"name":"United Kingdom - Southampton"},"metadata":[{"id":4778158101,"name":"Job Type","value":"Regular","value_type":"single_select"},{"id":4787631101,"name":"Hiring Manager","value":{"name":"Neil Bristow","email":"neil.bristow@nice.com","user_id":4112917101,"employee_id":"507925"},"value_type":"user"},{"id":4614529101,"name":"Category","value":"R\u0026D","value_type":"short_text"},{"id":4614545101,"name":"Job String","value":"R\u0026D.Software Engineering.Software Engineer","value_type":"short_text"},{"id":4787135101,"name":"(HRBP) Critical Role","value":"Not Applicable","value_type":"single_select"},{"id":4952164101,"name":"(HRBP) Acquisition Job","value":"Not Applicable","value_type":"single_select"},{"id":7821998101,"name":"TA Director Only – Campaign","value":null,"value_type":"yes_no"}],"id":4902441101,"updated_at":"2026-09-04T10:54:05-04:00","requisition_id":"11267","title":"Software Architect","company_name":"NICE","first_published":"2026-09-04T10:54:05-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Lead Software Architect\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At NICE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Why this role matters now\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role sits at the centre of our AI-led delivery transformation. We are rebuilding our digital evidence platform as AI-Native, with AI tooling acting as a daily partner from design through verification. The right architect is not someone with a long list of AI credentials - AI moves too fast for credentials to mean much. The right architect is someone who already uses AI in their daily work, has formed clear judgement about where it belongs and where it does not, and is curious enough to learn the next tool when their current one is superseded.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;So, what’s the role all about?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are looking for a talented Architect and Software Developer to join our team. You must:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Be able to communicate effectively, including via email, instant message, phone, and video conferencing tools.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Be fierce in your pursuit of product quality.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Be an excellent problem solver with an active interest in the latest design and development tools and technologies.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Be knowledgeable and enthusiastic about process.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Be practically fluent with AI tooling - using Copilot, Claude Code, Codex or equivalent in your daily work, not just experimentally. We will discuss specific examples at interview.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Be able to recognize opportunities for optimization and enhancement of process, product architecture and delivery based on the evolutions in AI.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Have clear judgement about where AI belongs in a public-safety platform, and where it does not.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;How will you make an impact?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You will be responsible for:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Owning the architecture, and carrying out design, AI-led implementation and validation in Cloud-based, multi-threaded, multi-server environments -working in our AI-led delivery method where code, tests and decisions are AI-drafted, with you setting intent, orchestrating implementation, and validating outputs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Leading technical decisions on architectural direction using a collaborative, team-based approach.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensuring the architecture takes into account the concerns of security, scalability, compatibility, maintainability — and the responsible, evidenced use of AI in both build-time and run-time.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Performing testing of your work, fixing defects, and helping to resolve customer support cases.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensuring that the team adheres to the architectural direction and standards.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Mentoring and coaching team members in architecture practices, AI-led delivery techniques, and the discipline of validating AI outputs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Liaising with Product Management during planning sessions.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Have you got what it takes?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Solid experience developing applications in C# using Visual Studio/Visual Studio Code.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven track record of breaking down complex market requirements into secure, scalable and resilient system designs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with multi-tenant cloud solutions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working in collaborative multidisciplinary teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience creating maintainable code and using source control solutions such as DevOps, GIT or similar.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience of unit testing, code reviews, and other product quality disciplines.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Solid understanding of the principles of network security, authentication, and authorization.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience of working with databases using Entity Framework or similar.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Good knowledge of SOLID principles.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience creating RESTful APIs and ensuring API extensibility.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Recent practical experience using AI tooling (Copilot, Claude Code, Codex or equivalent) in your daily work, not just experimentation. Comfortable describing what worked, what did not, and what you decided.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Output discipline: you remain accountable for the architecture you are responsible for, whatever helped you produce it.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfort with probabilistic systems, and clear judgement about when to use AI in a high-trust domain.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Learning velocity: able to ramp on a new AI tool or technique in days, not months.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;You will have an advantage if you also have:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Security best practice (OWASP top ten)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Azure SQL Server\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;DevOps, Pipelines, TeamCity, GitHub\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Windows services\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience using AI tooling specifically in the architect role - for design review, ADR drafting, threat modelling, contract design, or similar.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with AI-Native software patterns (agentic workflows, evaluation harnesses, prompt-and-response evaluation, evidence packets).\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What we do not require\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We do not require you to be an AI expert. AI moves too fast for credentials to mean much. We require curiosity, recent practical use, output discipline, and the judgement to ship under accountability.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the interview process\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The final stage includes a working session using our AI tooling. The aim is to see how you think - how you set intent, validate outputs, and make decisions - not to test memorised knowledge.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-teams=\u0026quot;true\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Requisition ID: \u0026lt;/strong\u0026gt;11267\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;Reporting into:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;Manager\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;Role Type: \u0026lt;/strong\u0026gt;Individual Contributor\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-teams=\u0026quot;true\u0026quot;\u0026gt;#LI-Hybrid\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;strong\u0026gt;About NiCE \u0026lt;/strong\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4012316101,"name":"VM, Public Safety","child_ids":[],"parent_id":4012246101}],"offices":[{"id":4005084101,"name":"United Kingdom - Southampton","location":"United Kingdom - Southampton","child_ids":[],"parent_id":4005102101}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://boards.eu.greenhouse.io/nice/jobs/4893542101?gh_jid=4893542101","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4485389101,"location":{"name":"USA - Sandy, UT"},"metadata":[{"id":4778158101,"name":"Job Type","value":"Regular","value_type":"single_select"},{"id":4787631101,"name":"Hiring Manager","value":{"name":"Malay Sharma","email":"malay.sharma@nice.com","user_id":4111975101,"employee_id":"97151"},"value_type":"user"},{"id":4614529101,"name":"Category","value":"R\u0026D","value_type":"short_text"},{"id":4614545101,"name":"Job String","value":"R\u0026D.Software Engineering.Software Engineer","value_type":"short_text"},{"id":4787135101,"name":"(HRBP) Critical Role","value":"Not Applicable","value_type":"single_select"},{"id":4952164101,"name":"(HRBP) Acquisition Job","value":"Not Applicable","value_type":"single_select"},{"id":7821998101,"name":"TA Director Only – Campaign","value":null,"value_type":"yes_no"}],"id":4893542101,"updated_at":"2026-08-28T02:17:11-04:00","requisition_id":"11200","title":"Software Engineer, Advanced Services","company_name":"NICE","first_published":"2026-06-17T12:56:21-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;strong data-start=\u0026quot;218\u0026quot; data-end=\u0026quot;252\u0026quot;\u0026gt;So, what’s the role all about?\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;Advanced Services is a multi-skilled global team responsible for value added services and product customization. Advanced Services works on customized solutions on NICE products for global customers.\u0026amp;nbsp;You are joining as a core member of the Advanced Services development team. If you are passionate about great software development and care about the quality of your work, you should join our team!\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;strong data-start=\u0026quot;910\u0026quot; data-end=\u0026quot;942\u0026quot;\u0026gt;How will you make an impact?\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;Design and develop quality, proficient and enterprise grade technical solutions\u0026amp;nbsp;that satisfy business requirements\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;Work as part of the development team towards the application in an aggressive deadline\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;Develop solid unit and integration tests according to organizational standards\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;Contribute to and drive technological and architectural decisions\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;Participate in reviewing design and code for other team members\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;Fix bugs and care about enterprise grade quality\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;Function as a subject matter expert in multiple product components\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;Pro-actively contribute to process improvement activities\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;Assist peer organizations with activities such as performance, scalability and reliability testing\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;strong data-start=\u0026quot;3452\u0026quot; data-end=\u0026quot;3483\u0026quot;\u0026gt;Have you got what it takes?\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;2-4 years of experience as software engineer\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;Strong experience of development on Windows ecosystem, use of Visual Studio, C#, ASP .NET Language, MVC, WebAPI.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;Knowledge of implementing service to service communication using WCF, Sockets, use of networking protocols\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;Knowledge on MVC, AngularJS, JavaScript, Jquery, AJAX\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;Experienced with developing highly scalable, multi-user, multi-threaded, secured Enterprise grade applications\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;Good communication skills, both written and spoken, very good English\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;Hands on development required\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;Telephony Experience\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;strong data-start=\u0026quot;3452\u0026quot; data-end=\u0026quot;3483\u0026quot;\u0026gt;Preferred Qualifications\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;Experience working on \u0026lt;strong\u0026gt;AWS/ Cloud Computing / Azure\u0026lt;/strong\u0026gt; development and integration\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;Familiarity with Virtualization technology, VMWare, etc.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;Experience with protocol analysis and Wireshark tracing\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;Experience with VoIP, digital audio / RSTP, video transcoding\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;Ccaas \u0026amp;amp; Telecom Knowledge\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;em\u0026gt;This job description is not intended to be all-inclusive, and employees will also perform other reasonable related business duties as assigned by immediate supervisor and other management as required.\u0026lt;/em\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;em\u0026gt;This organization reserves the right to revise or change job duties as the need arises. This job description does not constitute a written or implied contract of employment.​\u0026lt;/em\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Requisition ID:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;Reporting into:\u0026lt;/strong\u0026gt; Manager, Professional Services, Advanced Services\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Role Type: \u0026lt;/strong\u0026gt;Individual Contributor\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;What’s in it for you?\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr!\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Enjoy NiCE-FLEX! \u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif;\u0026quot;\u0026gt;At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;strong\u0026gt;About NiCE \u0026lt;/strong\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4012330101,"name":"GCO - Customer Success \u0026 Services","child_ids":[],"parent_id":4012244101}],"offices":[{"id":4005064101,"name":"USA - Sandy, UT","location":"USA - Sandy, UT","child_ids":[],"parent_id":4005091101}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://boards.eu.greenhouse.io/nice/jobs/4871267101?gh_jid=4871267101","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4473068101,"location":{"name":"USA - Atlanta, GA; USA - Hoboken, NJ; USA - Sandy, UT"},"metadata":[{"id":4778158101,"name":"Job Type","value":"Regular","value_type":"single_select"},{"id":4787631101,"name":"Hiring Manager","value":{"name":"Rich Lau","email":"rich.lau@nice.com","user_id":4598622101,"employee_id":"199921"},"value_type":"user"},{"id":4614529101,"name":"Category","value":"IT","value_type":"short_text"},{"id":4614545101,"name":"Job String","value":"R\u0026D.SoftwareEngineer.Software Engineer","value_type":"short_text"},{"id":4787135101,"name":"(HRBP) Critical Role","value":"Not Applicable","value_type":"single_select"},{"id":4952164101,"name":"(HRBP) Acquisition Job","value":"Not Applicable","value_type":"single_select"},{"id":7821998101,"name":"TA Director Only – Campaign","value":null,"value_type":"yes_no"}],"id":4871267101,"updated_at":"2026-09-09T13:03:50-04:00","requisition_id":"10970","title":"Software Engineer, AI","company_name":"NICE","first_published":"2026-05-27T10:01:49-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2 class=\u0026quot;s5\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;s4\u0026quot;\u0026gt;IT Software Engineer, Core AI Development\u0026lt;/span\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p class=\u0026quot;s3\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span class=\u0026quot;s7\u0026quot;\u0026gt;So, what’s the role all about?\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;s9\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;s8\u0026quot;\u0026gt;NICE is assembling a core engineering team to build the internal AI platform that powers intelligent automation across the enterprise. As IT Software Engineer in the\u0026lt;span class=\u0026quot;Apple-converted-space\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;s8\u0026quot;\u0026gt;Orchestration\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;s8\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;Apple-converted-space\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;AI Development team, you will move beyond using AI tools, you will build them.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;s9\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;s8\u0026quot;\u0026gt;You will implement the foundational components of NICE\u0026#39;s AI architecture: the integration layer that connects enterprise systems via MCP, the agent orchestration engine, the Models Gateway, RAG pipelines, and the tooling that makes every developer at NICE more productive. Your work ships to production and\u0026lt;span class=\u0026quot;Apple-converted-space\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;s8\u0026quot;\u0026gt;is\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;s8\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;Apple-converted-space\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;used daily by hundreds of colleagues.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;s9\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;s8\u0026quot;\u0026gt;This is a full-stack engineering role with a strong AI focus. You will write clean, production-quality code, collaborate closely with the Software Architect and DevOps teams, and operate with significant autonomy on technically complex problems.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;s3\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;s6\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;h3 class=\u0026quot;s10\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span class=\u0026quot;s7\u0026quot;\u0026gt;\u0026amp;nbsp;How will you make an impact? \u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p class=\u0026quot;s3\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;s11\u0026quot;\u0026gt;You will own and build the core components of NICE\u0026#39;s AI platform, the integration layer, agent platform, Models Gateway, RAG pipelines, and developer tooling, working hands-on across the stack with the Architect, DevOps, and Security teams.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;s3\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span class=\u0026quot;s7\u0026quot;\u0026gt;Build the MCP Integration Layer\u0026lt;span class=\u0026quot;Apple-converted-space\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;div class=\u0026quot;s13\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;s12\u0026quot;\u0026gt;•\u0026lt;span class=\u0026quot;Apple-converted-space\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;s6\u0026quot;\u0026gt;Implement MCP server and client libraries that connect enterprise systems (Atlassian, Microsoft 365, ServiceNow, Workday, Salesforce, Snowflake) to AI agents\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;div class=\u0026quot;s13\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;s12\u0026quot;\u0026gt;•\u0026lt;span class=\u0026quot;Apple-converted-space\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;s6\u0026quot;\u0026gt;Design and expose clean tool schemas; handle auth flows (OAuth2, managed identity); implement error handling, retries, and rate limiting\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;div class=\u0026quot;s13\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;s12\u0026quot;\u0026gt;•\u0026lt;span class=\u0026quot;Apple-converted-space\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;s6\u0026quot;\u0026gt;Build the A2A (Agent-to-Agent) interoperability layer enabling multi-agent collaboration across the platform\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;p class=\u0026quot;s3\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span class=\u0026quot;s7\u0026quot;\u0026gt;Develop the AI Agentic Platform\u0026lt;span class=\u0026quot;Apple-converted-space\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;div class=\u0026quot;s13\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;s12\u0026quot;\u0026gt;•\u0026lt;span class=\u0026quot;Apple-converted-space\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;s6\u0026quot;\u0026gt;Implement production-grade AI agent frameworks: ReAct loops, tool-augmented reasoning, multi-agent orchestration, memory and state management\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;div class=\u0026quot;s13\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;s12\u0026quot;\u0026gt;•\u0026lt;span class=\u0026quot;Apple-converted-space\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;s6\u0026quot;\u0026gt;Build agent harnesses for specific NICE use cases: IT helpdesk automation, procurement workflows, HR self-service, developer productivity agents\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;div class=\u0026quot;s13\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;s12\u0026quot;\u0026gt;•\u0026lt;span class=\u0026quot;Apple-converted-space\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;s6\u0026quot;\u0026gt;Integrate with Azure AI Foundry and Anthropic Claude API, managing context windows, tool use, streaming responses, and multi-turn conversations\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;p class=\u0026quot;s3\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span class=\u0026quot;s7\u0026quot;\u0026gt;Engineer the Models Gateway\u0026lt;span class=\u0026quot;Apple-converted-space\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;div class=\u0026quot;s13\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;s12\u0026quot;\u0026gt;•\u0026lt;span class=\u0026quot;Apple-converted-space\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;s6\u0026quot;\u0026gt;Build a unified gateway abstracting multiple LLM providers (Azure OpenAI, Anthropic, open-source models via Azure ML)\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;div class=\u0026quot;s13\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;s12\u0026quot;\u0026gt;•\u0026lt;span class=\u0026quot;Apple-converted-space\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;s6\u0026quot;\u0026gt;Implement model routing logic, fallback chains, cost-based dispatch, latency budgeting, and per-team quota enforcement\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;div class=\u0026quot;s13\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;s12\u0026quot;\u0026gt;•\u0026lt;span class=\u0026quot;Apple-converted-space\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;s6\u0026quot;\u0026gt;Add logging, token metering, and usage dashboards for FinOps visibility\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;p class=\u0026quot;s3\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span class=\u0026quot;s7\u0026quot;\u0026gt;Build RAG Pipelines \u0026amp;amp; Vector Infrastructure\u0026lt;span class=\u0026quot;Apple-converted-space\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;div class=\u0026quot;s13\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;s12\u0026quot;\u0026gt;•\u0026lt;span class=\u0026quot;Apple-converted-space\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;s6\u0026quot;\u0026gt;Design and implement document ingestion pipelines: chunking, embedding generation, metadata enrichment, and upsert into vector stores\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;div class=\u0026quot;s13\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;s12\u0026quot;\u0026gt;•\u0026lt;span class=\u0026quot;Apple-converted-space\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;s6\u0026quot;\u0026gt;Build retrieval pipelines with hybrid search (dense + sparse), re-ranking, and context assembly for LLM prompts\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;div class=\u0026quot;s13\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;s12\u0026quot;\u0026gt;•\u0026lt;span class=\u0026quot;Apple-converted-space\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;s6\u0026quot;\u0026gt;Manage vector DB infrastructure on Azure AI Search and\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;s6\u0026quot;\u0026gt;/other\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;s6\u0026quot;\u0026gt;; own schema design and index optimization\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;p class=\u0026quot;s3\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span class=\u0026quot;s7\u0026quot;\u0026gt;Implement Prompt Management \u0026amp;amp; LLM Evals\u0026lt;span class=\u0026quot;Apple-converted-space\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;div class=\u0026quot;s13\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;s12\u0026quot;\u0026gt;•\u0026lt;span class=\u0026quot;Apple-converted-space\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;s6\u0026quot;\u0026gt;Build a prompt registry: version control, templating engine, environment promotion, and rollback\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;div class=\u0026quot;s13\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;s12\u0026quot;\u0026gt;•\u0026lt;span class=\u0026quot;Apple-converted-space\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;s6\u0026quot;\u0026gt;Design and run LLM evaluation pipelines: automated regression tests, hallucination detection, task-specific benchmarks\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;div class=\u0026quot;s13\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;s12\u0026quot;\u0026gt;•\u0026lt;span class=\u0026quot;Apple-converted-space\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;s6\u0026quot;\u0026gt;Implement human-in-the-loop feedback collection and model performance tracking dashboards\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;p class=\u0026quot;s3\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span class=\u0026quot;s7\u0026quot;\u0026gt;Contribute to Developer Tooling \u0026amp;amp; CI/CD\u0026lt;span class=\u0026quot;Apple-converted-space\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;div class=\u0026quot;s13\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;s12\u0026quot;\u0026gt;•\u0026lt;span class=\u0026quot;Apple-converted-space\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;s6\u0026quot;\u0026gt;Build and maintain GitHub Actions workflows for AI component testing, deployment, and rollback\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;div class=\u0026quot;s13\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;s12\u0026quot;\u0026gt;•\u0026lt;span class=\u0026quot;Apple-converted-space\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;s6\u0026quot;\u0026gt;Write reusable SDK / client libraries for internal teams consuming the AI platform\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;div class=\u0026quot;s13\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;s12\u0026quot;\u0026gt;•\u0026lt;span class=\u0026quot;Apple-converted-space\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;s6\u0026quot;\u0026gt;Integrate GitHub Copilot and Azure AI Foundry into the development workflow; document patterns for the broader R\u0026amp;amp;D org\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;p class=\u0026quot;s3\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span class=\u0026quot;s7\u0026quot;\u0026gt;Observability \u0026amp;amp; Production Operations\u0026lt;span class=\u0026quot;Apple-converted-space\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;div class=\u0026quot;s13\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;s12\u0026quot;\u0026gt;•\u0026lt;span class=\u0026quot;Apple-converted-space\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;s6\u0026quot;\u0026gt;Instrument all AI components with OpenTelemetry: traces, metrics, and structured logs\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;div class=\u0026quot;s13\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;s12\u0026quot;\u0026gt;•\u0026lt;span class=\u0026quot;Apple-converted-space\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;s6\u0026quot;\u0026gt;Build Azure Monitor dashboards and alerts covering inference latency, error rates, token spend, and agent success rates\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;div class=\u0026quot;s13\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;s12\u0026quot;\u0026gt;•\u0026lt;span class=\u0026quot;Apple-converted-space\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;s6\u0026quot;\u0026gt;Participate in on-call rotation for critical AI platform services\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;p class=\u0026quot;s3\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;s6\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;h3 class=\u0026quot;s10\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span class=\u0026quot;s7\u0026quot;\u0026gt;Have you got what it takes?\u0026lt;span class=\u0026quot;Apple-converted-space\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;div class=\u0026quot;s13\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;s14\u0026quot;\u0026gt;•\u0026lt;span class=\u0026quot;Apple-converted-space\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;s6\u0026quot;\u0026gt;2-5\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;s6\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;Apple-converted-space\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;years of professional software engineering experience with Python or TypeScript in production environments\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;div class=\u0026quot;s13\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;s14\u0026quot;\u0026gt;•\u0026lt;span class=\u0026quot;Apple-converted-space\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;s6\u0026quot;\u0026gt;Hands-on experience building and deploying LLM-powered applications: RAG pipelines, agents, tool use, or prompt engineering systems\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;div class=\u0026quot;s13\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;s14\u0026quot;\u0026gt;•\u0026lt;span class=\u0026quot;Apple-converted-space\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;s6\u0026quot;\u0026gt;Strong understanding of REST API design, async programming, and event-driven architecture\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;div class=\u0026quot;s13\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;s14\u0026quot;\u0026gt;•\u0026lt;span class=\u0026quot;Apple-converted-space\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;s6\u0026quot;\u0026gt;Experience with at least one agent or orchestration framework: LangChain, LangGraph, AutoGen, CrewAI, or equivalent\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;div class=\u0026quot;s13\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;s14\u0026quot;\u0026gt;•\u0026lt;span class=\u0026quot;Apple-converted-space\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;s6\u0026quot;\u0026gt;Practical knowledge of Azure services\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;s6\u0026quot;\u0026gt;: at minimum\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;s6\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;Apple-converted-space\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;Azure OpenAI, Azure Storage, and Azure Container Apps or AKS\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;div class=\u0026quot;s13\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;s14\u0026quot;\u0026gt;•\u0026lt;span class=\u0026quot;Apple-converted-space\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;s6\u0026quot;\u0026gt;Solid Git workflow: branching, PRs, code review, CI integration\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;div class=\u0026quot;s13\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;s14\u0026quot;\u0026gt;•\u0026lt;span class=\u0026quot;Apple-converted-space\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;s6\u0026quot;\u0026gt;Ability to write clean, tested, documented code that others can build on\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;div class=\u0026quot;s13\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;s14\u0026quot;\u0026gt;•\u0026lt;span class=\u0026quot;Apple-converted-space\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;s6\u0026quot;\u0026gt;Comfort working in fast-moving environments with evolving requirements\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;div class=\u0026quot;s13\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;s14\u0026quot;\u0026gt;•\u0026lt;span class=\u0026quot;Apple-converted-space\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;s6\u0026quot;\u0026gt;Fluency in English\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;p class=\u0026quot;s15\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span class=\u0026quot;s7\u0026quot;\u0026gt;Bonus:\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;div class=\u0026quot;s13\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;s14\u0026quot;\u0026gt;•\u0026lt;span class=\u0026quot;Apple-converted-space\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;s6\u0026quot;\u0026gt;Experience implementing MCP servers / clients or similar tool-integration protocols\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;div class=\u0026quot;s13\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;s14\u0026quot;\u0026gt;•\u0026lt;span class=\u0026quot;Apple-converted-space\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;s6\u0026quot;\u0026gt;Familiarity with the Anthropic Claude API, tool use patterns, and multi-turn conversation management\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;div class=\u0026quot;s13\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;s14\u0026quot;\u0026gt;•\u0026lt;span class=\u0026quot;Apple-converted-space\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;s6\u0026quot;\u0026gt;Experience with vector databases: Azure AI Search, pgvector, Qdrant, Weaviate, or Pinecone\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;div class=\u0026quot;s13\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;s14\u0026quot;\u0026gt;•\u0026lt;span class=\u0026quot;Apple-converted-space\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;s6\u0026quot;\u0026gt;Knowledge of LLM evaluation frameworks: Evals, RAGAS, LangSmith, or custom harness development\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;div class=\u0026quot;s13\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;s14\u0026quot;\u0026gt;•\u0026lt;span class=\u0026quot;Apple-converted-space\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;s6\u0026quot;\u0026gt;Experience with GitHub Copilot enterprise configuration, policy management, or extension development\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;div class=\u0026quot;s13\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;s14\u0026quot;\u0026gt;•\u0026lt;span class=\u0026quot;Apple-converted-space\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;s6\u0026quot;\u0026gt;Background in enterprise IT systems integration (Jira, ServiceNow, Salesforce, Workday, M365)\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;div class=\u0026quot;s13\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;s14\u0026quot;\u0026gt;•\u0026lt;span class=\u0026quot;Apple-converted-space\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;s6\u0026quot;\u0026gt;Familiarity with OpenTelemetry instrumentation and Azure Monitor / Grafana\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;p class=\u0026quot;s3\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;s6\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;s3\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span class=\u0026quot;s7\u0026quot;\u0026gt;Why Join Us?\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;s3\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;s6\u0026quot;\u0026gt;At NiCE, we don’t just connect systems\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;s6\u0026quot;\u0026gt;,\u0026lt;span class=\u0026quot;Apple-converted-space\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;s6\u0026quot;\u0026gt;we connect people, platforms, and possibilities. In this role, you’ll be at the heart of driving product unification, governance, and go-to-market alignment across a mission-critical platform. You’ll join a team that breaks down silos and enables seamless customer experiences across our product ecosystem.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;s3\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;s6\u0026quot;\u0026gt;If you are a strategic thinker, a collaborative leader, and passionate about delivering cross-platform value, this is your opportunity to shape the future of customer experience with NiCE.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;s3\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;s6\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;s10\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span class=\u0026quot;s16\u0026quot;\u0026gt;What’s in it for you?\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;s5\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;s17\u0026quot;\u0026gt;Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr!\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;s10\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span class=\u0026quot;s17\u0026quot;\u0026gt;Enjoy NiCE-FLEX!\u0026lt;span class=\u0026quot;Apple-converted-space\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;s10\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;s17\u0026quot;\u0026gt;At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;strong\u0026gt;About NiCE \u0026lt;/strong\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4060479101,"name":"GCO - IT","child_ids":[],"parent_id":4016399101}],"offices":[{"id":4005059101,"name":"USA - Hoboken, NJ","location":"USA - Hoboken, NJ","child_ids":[],"parent_id":4005091101}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://boards.eu.greenhouse.io/nice/jobs/4971540101?gh_jid=4971540101","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4520404101,"location":{"name":"Australia - Sydney"},"metadata":[{"id":4778158101,"name":"Job Type","value":"Regular","value_type":"single_select"},{"id":4787631101,"name":"Hiring Manager","value":{"name":"Awen Wang","email":"awen.wang@nice.com","user_id":4423465101,"employee_id":null},"value_type":"user"},{"id":4614529101,"name":"Category","value":"R\u0026D","value_type":"short_text"},{"id":4614545101,"name":"Job String","value":"r\u0026d.software engineering.software engineer","value_type":"short_text"},{"id":4787135101,"name":"(HRBP) Critical Role","value":"Developer","value_type":"single_select"},{"id":4952164101,"name":"(HRBP) Acquisition Job","value":null,"value_type":"single_select"},{"id":7821998101,"name":"TA Director Only – Campaign","value":false,"value_type":"yes_no"}],"id":4971540101,"updated_at":"2026-09-14T06:30:27-04:00","requisition_id":"11704","title":"Software Engineer, CX","company_name":"NICE","first_published":"2026-09-14T06:30:27-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;So, what’s the role all about?\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;We are looking for a\u0026lt;strong\u0026gt; Software Engineer\u0026lt;/strong\u0026gt; to contribute to the technical design and development of one of our key product domains and deliver meaningful outcomes. You\u0026#39;ll operate in a high-growth, autonomous environment where speed, ownership, and technical excellence go hand-in-hand.\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;This is a hands-on individual contributor role for a technically strong engineer who delivers through expertise, collaboration, and initiative. You\u0026#39;ll work closely with senior engineers and your squad, contributing to systems that are scalable, reliable, and secure — within an engineering culture focused on accountability and results.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;How will you make an impact?\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Contribute to end-to-end technical delivery within your squad — from design to deployment and ongoing optimisation.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Take ownership of your assigned tasks and features, ensuring quality, reliability, and on-time delivery.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Engage with ambiguity and translate well-defined problems into clear, actionable technical tasks.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Design and build features within robust, enterprise-grade SaaS applications leveraging modern, event-driven, and microservices-based architectures.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Write clear Epics and Stories with well-defined acceptance criteria that meet engineering standards and are actionable for the team.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Collaborate closely with product, design, and operations to deliver solutions that create real customer value.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Uphold engineering excellence by following and applying the team\u0026#39;s engineering standards, delivery processes, and ways of working — including clean code, test planning, CI/CD, observability, and secure coding practices.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Actively participate in peer reviews and design discussions, contributing to shared team knowledge.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Be proactive and self-driven — identifying and flagging improvements across systems and processes, and contributing to their resolution.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Have you got what it takes?\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;3–5 years of hands-on software development experience.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Solid full-stack skills with TypeScript, Node.js, and Python.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Front-end proficiency with Vue.js and Angular.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Familiarity with microservices and event-driven architecture.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Experience across SQL and NoSQL (e.g., MongoDB) databases.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Hands-on experience with AWS services and cloud-native development.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Understanding of application performance and security best practices.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Strong communication and collaboration skills with a focus on delivering quality outcomes.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Comfortable working autonomously and contributing effectively within a team in fast-moving, evolving environments.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: arial, helvetica, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Requisition ID:\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;11704\u0026lt;br\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Reporting into: \u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Manager\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:false,\u0026amp;quot;134233118\u0026amp;quot;:false,\u0026amp;quot;335551550\u0026amp;quot;:0,\u0026amp;quot;335551620\u0026amp;quot;:0,\u0026amp;quot;335559738\u0026amp;quot;:240,\u0026amp;quot;335559739\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Role Type: \u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Individual Contributor\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:false,\u0026amp;quot;134233118\u0026amp;quot;:false,\u0026amp;quot;335551550\u0026amp;quot;:0,\u0026amp;quot;335551620\u0026amp;quot;:0,\u0026amp;quot;335559738\u0026amp;quot;:240,\u0026amp;quot;335559739\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;strong\u0026gt;About NiCE \u0026lt;/strong\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4012321101,"name":"CX - R\u0026D Engineering","child_ids":[],"parent_id":4012244101}],"offices":[{"id":4005066101,"name":"Australia - Sydney","location":"Australia - Sydney","child_ids":[],"parent_id":4005112101}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://boards.eu.greenhouse.io/nice/jobs/4944158101?gh_jid=4944158101","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4508319101,"location":{"name":"India - Pune"},"metadata":[{"id":4778158101,"name":"Job Type","value":"Regular","value_type":"single_select"},{"id":4787631101,"name":"Hiring Manager","value":{"name":"Subhash Porje","email":"subhash.porje@nice.com","user_id":4115348101,"employee_id":"153260"},"value_type":"user"},{"id":4614529101,"name":"Category","value":"R\u0026D","value_type":"short_text"},{"id":4614545101,"name":"Job String","value":"R\u0026D.Software Engineering.Software Engineer","value_type":"short_text"},{"id":4787135101,"name":"(HRBP) Critical Role","value":"Developer","value_type":"single_select"},{"id":4952164101,"name":"(HRBP) Acquisition Job","value":"Not Applicable","value_type":"single_select"},{"id":7821998101,"name":"TA Director Only – Campaign","value":null,"value_type":"yes_no"}],"id":4944158101,"updated_at":"2026-09-07T05:54:17-04:00","requisition_id":"11584","title":"Software Engineer, CX","company_name":"NICE","first_published":"2026-08-04T08:43:36-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;So,\u0026amp;nbsp;what’s\u0026amp;nbsp;the\u0026amp;nbsp;role\u0026amp;nbsp;all about?\u0026lt;/strong\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In NiCE\u0026amp;nbsp;as a\u0026amp;nbsp;\u0026lt;strong\u0026gt;NodeJs Developer\u0026lt;/strong\u0026gt;, you will\u0026amp;nbsp;be responsible for\u0026amp;nbsp;designing, developing, testing, and\u0026amp;nbsp;maintaining\u0026amp;nbsp;scalable and efficient Java\u0026amp;nbsp;/ Node\u0026amp;nbsp;based applications that meet business requirements. You will collaborate closely with cross-functional teams, including product managers, designers, and other developers, to deliver high-quality software solutions. Your role involves writing clean, well-structured, and maintainable code following best practices and coding standards. Additionally, you will debug and troubleshoot application issues, ensuring\u0026amp;nbsp;optimal\u0026amp;nbsp;performance and user experience.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;How will you make an impact?\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Develop quality, proficient and enterprise grade solutions\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Test your code using Unit/System tests and automation\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Work as a member of an agile team to enhance and improve software written in Java\u0026amp;nbsp;Spring-boot\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Develop according to specific requirements with awareness of scalability, hardware capabilities, cross-environment,\u0026amp;nbsp;and platform implications.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Design and present projects to improve current process by researching new knowledge and collaborating on solutions, suggesting process improvements and best practices\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Demonstrates\u0026amp;nbsp;ability\u0026amp;nbsp;to write efficient code for handling inter-process communications.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Fix bugs and care about enterprise grade quality\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Work as part of the development team towards the application in an aggressive deadline\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Implementation of software features according to design\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Work and collaborate in multi-disciplinary Agile teams, adopting Agile spirit,\u0026amp;nbsp;methodology\u0026amp;nbsp;and tools\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Have\u0026amp;nbsp;you got\u0026amp;nbsp;what it takes?\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Degree in Computer Science or a related discipline (BE/BTech/MTech/MCA)\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Must:\u0026amp;nbsp;3-4\u0026amp;nbsp;years hands-on software development experience with\u0026amp;nbsp;– NodeJS, TypeScript\u0026amp;nbsp;, AngularJS / ReactJS\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Software development experience in AngularJS / ReactJs\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Strong knowledge of\u0026amp;nbsp;\u0026lt;strong\u0026gt;Node.js\u0026lt;/strong\u0026gt;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong knowledge of\u0026amp;nbsp;\u0026lt;strong\u0026gt;AWS\u0026lt;/strong\u0026gt;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Proficient in\u0026amp;nbsp;\u0026lt;strong\u0026gt;JavaScript\u0026lt;/strong\u0026gt;\u0026amp;nbsp;or\u0026amp;nbsp;\u0026lt;strong\u0026gt;TypeScript\u0026lt;/strong\u0026gt;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience with docker containers running on Kubernetes\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Excellent communication skills\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Excellent problem-solving skills\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Good to have -\u0026amp;nbsp;Hands-on experience with AWS cloud technologies\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Open to learn new tech stack as need be\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Working knowledge of unit testing.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Working knowledge of object-oriented software design.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Desire\u0026amp;nbsp;to work in a fast-paced environment.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience with implementation of Data structure and algorithms.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Excellent spoken/written English. Self-driven with\u0026amp;nbsp;a strong sense\u0026amp;nbsp;of ownership\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Friendly disposition; work effectively as a team player\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Work as part of the development team towards the application. Adhere and contribute to software best engineering practices.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Self-motivated and fast learner with\u0026amp;nbsp;a strong sense\u0026amp;nbsp;of ownership and drive\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Bonus Experience:\u0026lt;/strong\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience with Jira\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience in Snowflake\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience with automation/testing tools\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience with/knowledge of agile development processes\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience as a technical or team lead or equivalent experience\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience in contact center domain\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience working in a CI/CD Environment\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What’s\u0026amp;nbsp;in it for you?\u0026lt;/strong\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join\u0026amp;nbsp;an ever-growing, market disrupting,\u0026amp;nbsp;global\u0026amp;nbsp;company\u0026amp;nbsp;where the teams\u0026amp;nbsp;–\u0026amp;nbsp;comprised\u0026amp;nbsp;of the best of the best\u0026amp;nbsp;–\u0026amp;nbsp;work in a\u0026amp;nbsp;fast-paced,\u0026amp;nbsp;collaborative,\u0026amp;nbsp;and creative environment!\u0026amp;nbsp;As the market leader, every day at NICE is a\u0026amp;nbsp;chance\u0026amp;nbsp;to learn and grow,\u0026amp;nbsp;and\u0026amp;nbsp;there are\u0026amp;nbsp;endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next\u0026amp;nbsp;NICEr!\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Enjoy NICE-FLEX!\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation,\u0026amp;nbsp;new ideas, and a vibrant, interactive atmosphere.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Requisition ID:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026amp;nbsp;11584\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;Reporting into:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;Tech Manager\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;Role Type:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;Individual Contributor\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;strong\u0026gt;About NiCE \u0026lt;/strong\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4012321101,"name":"CX - R\u0026D Engineering","child_ids":[],"parent_id":4012244101}],"offices":[{"id":4005086101,"name":"India - Pune","location":"India - Pune","child_ids":[],"parent_id":4005049101}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://boards.eu.greenhouse.io/nice/jobs/4872699101?gh_jid=4872699101","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4474153101,"location":{"name":"United Kingdom - Remote"},"metadata":[{"id":4778158101,"name":"Job Type","value":"Regular","value_type":"single_select"},{"id":4787631101,"name":"Hiring Manager","value":{"name":"Gregg Widdowson","email":"gregg.widdowson@niceincontact.com","user_id":4110079101,"employee_id":"137689"},"value_type":"user"},{"id":4614529101,"name":"Category","value":"SALES","value_type":"short_text"},{"id":4614545101,"name":"Job String","value":"Sales.Pre-Sales.Product Pre-Sales","value_type":"short_text"},{"id":4787135101,"name":"(HRBP) Critical Role","value":"Not Applicable","value_type":"single_select"},{"id":4952164101,"name":"(HRBP) Acquisition Job","value":"Not Applicable","value_type":"single_select"},{"id":7821998101,"name":"TA Director Only – Campaign","value":null,"value_type":"yes_no"}],"id":4872699101,"updated_at":"2026-08-28T02:17:11-04:00","requisition_id":"10984","title":"Solution Engineer, Strategic GSI Partnerships","company_name":"NICE","first_published":"2026-06-04T06:04:26-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;\u0026lt;span data-ccp-parastyle=\u0026quot;Title\u0026quot;\u0026gt;So, what\u0026#39;s the role all about?\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;\u0026lt;span data-ccp-parastyle=\u0026quot;Title\u0026quot;\u0026gt;Strategic Solution Engineer, GSI Partnerships\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:300,\u0026amp;quot;335559740\u0026amp;quot;:240,\u0026amp;quot;335572079\u0026amp;quot;:8,\u0026amp;quot;335572080\u0026amp;quot;:4,\u0026amp;quot;335572081\u0026amp;quot;:12419407,\u0026amp;quot;469789806\u0026amp;quot;:\u0026amp;quot;single\u0026amp;quot;}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Focus:\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Capgemini, Accenture and Deloitte partnerships across UKI and Europe\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:40,\u0026amp;quot;335559740\u0026amp;quot;:259}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Role purpose:\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Partner-facing solution engineering, solution\u0026amp;nbsp;adoption\u0026amp;nbsp;and support for in-flight strategic opportunities\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:240,\u0026amp;quot;335559740\u0026amp;quot;:259}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;We are seeking a NiCE Strategic Solution Engineer, GSI Partnerships to lead the functional and technical engagement with our key global system integrator partners across UKI and Europe, with\u0026amp;nbsp;an initial\u0026amp;nbsp;focus on Capgemini,\u0026amp;nbsp;Accenture\u0026amp;nbsp;and Deloitte.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:120,\u0026amp;quot;335559740\u0026amp;quot;:259}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;This partner-facing role will help accelerate solution adoption across the NiCE portfolio by enabling GSI sales,\u0026amp;nbsp;presales\u0026amp;nbsp;and delivery teams, supporting active opportunities, shaping compelling customer solution\u0026amp;nbsp;narratives\u0026amp;nbsp;and ensuring partners can confidently position,\u0026amp;nbsp;demonstrate\u0026amp;nbsp;and deploy NiCE solutions.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:120,\u0026amp;quot;335559740\u0026amp;quot;:259}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;The Strategic Solution Engineer will act as the technical and solution bridge between NiCE partner sales, field sales, product\u0026amp;nbsp;teams\u0026amp;nbsp;and GSI stakeholders. The role will be hands-on across discovery, opportunity qualification, solution mapping, demonstrations, POCs, RFI/RFP responses, technical\u0026amp;nbsp;validation\u0026amp;nbsp;and partner enablement.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:120,\u0026amp;quot;335559740\u0026amp;quot;:259}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;This is a fit for someone with strong technical depth, excellent stakeholder management\u0026amp;nbsp;skills\u0026amp;nbsp;and a proven ability to work through complex enterprise sales cycles with large consulting and transformation partners. The candidate should be comfortable operating from executive-level value conversations through\u0026amp;nbsp;to detailed\u0026amp;nbsp;technical and delivery discussions.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:120,\u0026amp;quot;335559740\u0026amp;quot;:259}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;\u0026lt;span data-ccp-parastyle=\u0026quot;heading 1\u0026quot;\u0026gt;How will you make an impact?\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134245418\u0026amp;quot;:true,\u0026amp;quot;134245529\u0026amp;quot;:true,\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559738\u0026amp;quot;:480,\u0026amp;quot;335559739\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:259}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;5\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:360,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;singleLevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;1\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;\u0026lt;span data-ccp-parastyle=\u0026quot;List Bullet\u0026quot;\u0026gt;Drive solution adoption of the NiCE portfolio within Capgemini,\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-parastyle=\u0026quot;List Bullet\u0026quot;\u0026gt;Accenture\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-parastyle=\u0026quot;List Bullet\u0026quot;\u0026gt;\u0026amp;nbsp;and Deloitte across UKI and Europe.\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:120,\u0026amp;quot;335559740\u0026amp;quot;:259}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;5\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:360,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;singleLevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;2\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;\u0026lt;span data-ccp-parastyle=\u0026quot;List Bullet\u0026quot;\u0026gt;Support in-flight GSI opportunities by\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;\u0026lt;span data-ccp-parastyle=\u0026quot;List Bullet\u0026quot;\u0026gt;assisting\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-parastyle=\u0026quot;List Bullet\u0026quot;\u0026gt;\u0026amp;nbsp;with\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;\u0026lt;span data-ccp-parastyle=\u0026quot;List Bullet\u0026quot;\u0026gt;functional and technical discovery, solution design input, demonstrations, validation\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-parastyle=\u0026quot;List Bullet\u0026quot;\u0026gt;sessions\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-parastyle=\u0026quot;List Bullet\u0026quot;\u0026gt;\u0026amp;nbsp;and POC planning.\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:120,\u0026amp;quot;335559740\u0026amp;quot;:259}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;5\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:360,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;singleLevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;3\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;\u0026lt;span data-ccp-parastyle=\u0026quot;List Bullet\u0026quot;\u0026gt;Partner closely with GSI sales, presales, architects and delivery teams to help them understand,\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-parastyle=\u0026quot;List Bullet\u0026quot;\u0026gt;position\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-parastyle=\u0026quot;List Bullet\u0026quot;\u0026gt;\u0026amp;nbsp;and apply NiCE solutions in customer transformation\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-parastyle=\u0026quot;List Bullet\u0026quot;\u0026gt;programmes\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-parastyle=\u0026quot;List Bullet\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:120,\u0026amp;quot;335559740\u0026amp;quot;:259}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;5\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:360,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;singleLevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;4\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;\u0026lt;span data-ccp-parastyle=\u0026quot;List Bullet\u0026quot;\u0026gt;Build repeatable solution plays, demo\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-parastyle=\u0026quot;List Bullet\u0026quot;\u0026gt;storyboards\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-parastyle=\u0026quot;List Bullet\u0026quot;\u0026gt;\u0026amp;nbsp;and technical narratives that GSIs can use to drive customer engagement and pipeline progression.\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:120,\u0026amp;quot;335559740\u0026amp;quot;:259}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;5\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:360,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;singleLevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;5\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;\u0026lt;span data-ccp-parastyle=\u0026quot;List Bullet\u0026quot;\u0026gt;Translate customer business challenges into clear NiCE solution architectures, value\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-parastyle=\u0026quot;List Bullet\u0026quot;\u0026gt;messages\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-parastyle=\u0026quot;List Bullet\u0026quot;\u0026gt;\u0026amp;nbsp;and adoption pathways.\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:120,\u0026amp;quot;335559740\u0026amp;quot;:259}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;5\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:360,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;singleLevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;6\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;\u0026lt;span data-ccp-parastyle=\u0026quot;List Bullet\u0026quot;\u0026gt;Influence and educate partner and customer stakeholders on how NiCE solutions address contact\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-parastyle=\u0026quot;List Bullet\u0026quot;\u0026gt;centre\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-parastyle=\u0026quot;List Bullet\u0026quot;\u0026gt;, CX, AI, automation, workforce\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-parastyle=\u0026quot;List Bullet\u0026quot;\u0026gt;engagement\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-parastyle=\u0026quot;List Bullet\u0026quot;\u0026gt;\u0026amp;nbsp;and digital transformation\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-parastyle=\u0026quot;List Bullet\u0026quot;\u0026gt;needs\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-parastyle=\u0026quot;List Bullet\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:120,\u0026amp;quot;335559740\u0026amp;quot;:259}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;5\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:360,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;singleLevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;7\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;\u0026lt;span data-ccp-parastyle=\u0026quot;List Bullet\u0026quot;\u0026gt;Support\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;\u0026lt;span data-ccp-parastyle=\u0026quot;List Bullet\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;\u0026lt;span data-ccp-parastyle=\u0026quot;List Bullet\u0026quot;\u0026gt;the technical aspects of partner-led opportunities, ensuring NiCE is positioned effectively and consistently throughout the sales cycle.\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:120,\u0026amp;quot;335559740\u0026amp;quot;:259}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;5\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:360,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;singleLevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;8\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;\u0026lt;span data-ccp-parastyle=\u0026quot;List Bullet\u0026quot;\u0026gt;Assist\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-parastyle=\u0026quot;List Bullet\u0026quot;\u0026gt;\u0026amp;nbsp;with the definition,\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-parastyle=\u0026quot;List Bullet\u0026quot;\u0026gt;scoping\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-parastyle=\u0026quot;List Bullet\u0026quot;\u0026gt;\u0026amp;nbsp;and execution of successful proof of concepts and technical validations, where\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-parastyle=\u0026quot;List Bullet\u0026quot;\u0026gt;appropriate\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-parastyle=\u0026quot;List Bullet\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:120,\u0026amp;quot;335559740\u0026amp;quot;:259}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;5\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:360,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;singleLevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;9\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;\u0026lt;span data-ccp-parastyle=\u0026quot;List Bullet\u0026quot;\u0026gt;Support functional and technical responses to RFIs,\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-parastyle=\u0026quot;List Bullet\u0026quot;\u0026gt;RFPs\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-parastyle=\u0026quot;List Bullet\u0026quot;\u0026gt;\u0026amp;nbsp;and partner-led bid submissions.\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:120,\u0026amp;quot;335559740\u0026amp;quot;:259}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;5\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:360,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;singleLevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;10\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;\u0026lt;span data-ccp-parastyle=\u0026quot;List Bullet\u0026quot;\u0026gt;Provide structured feedback from GSI engagements to Product, Partner Sales, Alliances and Enablement teams to improve adoption,\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-parastyle=\u0026quot;List Bullet\u0026quot;\u0026gt;differentiation\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-parastyle=\u0026quot;List Bullet\u0026quot;\u0026gt;\u0026amp;nbsp;and repeatability.\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:120,\u0026amp;quot;335559740\u0026amp;quot;:259}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;5\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:360,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;singleLevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;11\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;\u0026lt;span data-ccp-parastyle=\u0026quot;List Bullet\u0026quot;\u0026gt;Contribute to a team-selling approach across Partner Sales, Account Executives, Overlay teams and regional leadership.\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:120,\u0026amp;quot;335559740\u0026amp;quot;:259}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;5\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:360,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;singleLevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;12\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;\u0026lt;span data-ccp-parastyle=\u0026quot;List Bullet\u0026quot;\u0026gt;Help\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-parastyle=\u0026quot;List Bullet\u0026quot;\u0026gt;identify\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-parastyle=\u0026quot;List Bullet\u0026quot;\u0026gt;\u0026amp;nbsp;technical blockers, enablement\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-parastyle=\u0026quot;List Bullet\u0026quot;\u0026gt;gaps\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-parastyle=\u0026quot;List Bullet\u0026quot;\u0026gt;\u0026amp;nbsp;and adoption risks within the GSI partner ecosystem, then develop practical plans to remove them.\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:120,\u0026amp;quot;335559740\u0026amp;quot;:259}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;\u0026lt;span data-ccp-parastyle=\u0026quot;heading 1\u0026quot;\u0026gt;Have\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-parastyle=\u0026quot;heading 1\u0026quot;\u0026gt;\u0026amp;nbsp;you got what it takes?\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134245418\u0026amp;quot;:true,\u0026amp;quot;134245529\u0026amp;quot;:true,\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559738\u0026amp;quot;:480,\u0026amp;quot;335559739\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:259}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;5\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:360,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;singleLevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;13\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;\u0026lt;span data-ccp-parastyle=\u0026quot;List Bullet\u0026quot;\u0026gt;Strong experience in solution engineering, presales, technical\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-parastyle=\u0026quot;List Bullet\u0026quot;\u0026gt;consulting\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-parastyle=\u0026quot;List Bullet\u0026quot;\u0026gt;\u0026amp;nbsp;or enterprise software sales engineering.\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:120,\u0026amp;quot;335559740\u0026amp;quot;:259}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;5\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:360,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;singleLevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;14\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;\u0026lt;span data-ccp-parastyle=\u0026quot;List Bullet\u0026quot;\u0026gt;Experience working with, selling\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-parastyle=\u0026quot;List Bullet\u0026quot;\u0026gt;through\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-parastyle=\u0026quot;List Bullet\u0026quot;\u0026gt;\u0026amp;nbsp;or enabling global system integrators, ideally including Capgemini, Accenture,\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-parastyle=\u0026quot;List Bullet\u0026quot;\u0026gt;Deloitte\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-parastyle=\u0026quot;List Bullet\u0026quot;\u0026gt;\u0026amp;nbsp;or similar consulting partners.\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:120,\u0026amp;quot;335559740\u0026amp;quot;:259}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;5\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:360,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;singleLevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;15\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;\u0026lt;span data-ccp-parastyle=\u0026quot;List Bullet\u0026quot;\u0026gt;Exceptional presentation,\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-parastyle=\u0026quot;List Bullet\u0026quot;\u0026gt;storytelling\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-parastyle=\u0026quot;List Bullet\u0026quot;\u0026gt;\u0026amp;nbsp;and demonstration capabilities, with the ability to tailor messaging for partner, executive,\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-parastyle=\u0026quot;List Bullet\u0026quot;\u0026gt;business\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-parastyle=\u0026quot;List Bullet\u0026quot;\u0026gt;\u0026amp;nbsp;and technical audiences.\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:120,\u0026amp;quot;335559740\u0026amp;quot;:259}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;5\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:360,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;singleLevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;16\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;\u0026lt;span data-ccp-parastyle=\u0026quot;List Bullet\u0026quot;\u0026gt;Proven ability to support complex, multi-stakeholder enterprise opportunities across multiple countries or regions.\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:120,\u0026amp;quot;335559740\u0026amp;quot;:259}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;5\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:360,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;singleLevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;17\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;\u0026lt;span data-ccp-parastyle=\u0026quot;List Bullet\u0026quot;\u0026gt;Ability to communicate confidently from C-level executives through to architects,\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-parastyle=\u0026quot;List Bullet\u0026quot;\u0026gt;programme\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-parastyle=\u0026quot;List Bullet\u0026quot;\u0026gt;\u0026amp;nbsp;leads, contact\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-parastyle=\u0026quot;List Bullet\u0026quot;\u0026gt;centre\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-parastyle=\u0026quot;List Bullet\u0026quot;\u0026gt;\u0026amp;nbsp;operations teams and frontline users.\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:120,\u0026amp;quot;335559740\u0026amp;quot;:259}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;5\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:360,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;singleLevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;18\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;\u0026lt;span data-ccp-parastyle=\u0026quot;List Bullet\u0026quot;\u0026gt;Experience building demo storyboards, solution narratives, POC plans and partner-ready enablement assets.\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:120,\u0026amp;quot;335559740\u0026amp;quot;:259}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;5\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:360,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;singleLevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;19\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;\u0026lt;span data-ccp-parastyle=\u0026quot;List Bullet\u0026quot;\u0026gt;Strong technical aptitude with the ability to understand customer requirements,\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-parastyle=\u0026quot;List Bullet\u0026quot;\u0026gt;identify\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-parastyle=\u0026quot;List Bullet\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-parastyle=\u0026quot;List Bullet\u0026quot;\u0026gt;risks\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-parastyle=\u0026quot;List Bullet\u0026quot;\u0026gt;\u0026amp;nbsp;and shape practical solution options.\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:120,\u0026amp;quot;335559740\u0026amp;quot;:259}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;5\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:360,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;singleLevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;20\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;\u0026lt;span data-ccp-parastyle=\u0026quot;List Bullet\u0026quot;\u0026gt;Self-motivated, highly\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-parastyle=\u0026quot;List Bullet\u0026quot;\u0026gt;organised\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-parastyle=\u0026quot;List Bullet\u0026quot;\u0026gt;\u0026amp;nbsp;and comfortable balancing multiple strategic opportunities and partner priorities at the same time.\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:120,\u0026amp;quot;335559740\u0026amp;quot;:259}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;5\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:360,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;singleLevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;21\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;\u0026lt;span data-ccp-parastyle=\u0026quot;List Bullet\u0026quot;\u0026gt;Commercially aware, outcome-\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-parastyle=\u0026quot;List Bullet\u0026quot;\u0026gt;led\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-parastyle=\u0026quot;List Bullet\u0026quot;\u0026gt;\u0026amp;nbsp;and able to connect technical capability to business value and customer transformation goals.\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:120,\u0026amp;quot;335559740\u0026amp;quot;:259}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;5\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:360,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;singleLevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;22\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;\u0026lt;span data-ccp-parastyle=\u0026quot;List Bullet\u0026quot;\u0026gt;Collaborative working style with the ability to influence without direct authority across matrixed internal and partner\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-parastyle=\u0026quot;List Bullet\u0026quot;\u0026gt;organisations\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-parastyle=\u0026quot;List Bullet\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:120,\u0026amp;quot;335559740\u0026amp;quot;:259}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;\u0026lt;span data-ccp-parastyle=\u0026quot;heading 1\u0026quot;\u0026gt;Additional\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-parastyle=\u0026quot;heading 1\u0026quot;\u0026gt;\u0026amp;nbsp;valuable skills\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134245418\u0026amp;quot;:true,\u0026amp;quot;134245529\u0026amp;quot;:true,\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559738\u0026amp;quot;:480,\u0026amp;quot;335559739\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:259}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;5\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:360,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;singleLevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;23\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;\u0026lt;span data-ccp-parastyle=\u0026quot;List Bullet\u0026quot;\u0026gt;Contact\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-parastyle=\u0026quot;List Bullet\u0026quot;\u0026gt;centre\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-parastyle=\u0026quot;List Bullet\u0026quot;\u0026gt;,\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-parastyle=\u0026quot;List Bullet\u0026quot;\u0026gt;CCaaS\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-parastyle=\u0026quot;List Bullet\u0026quot;\u0026gt;, CX, workforce engagement, CRM,\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-parastyle=\u0026quot;List Bullet\u0026quot;\u0026gt;analytics\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-parastyle=\u0026quot;List Bullet\u0026quot;\u0026gt;\u0026amp;nbsp;or business intelligence experience.\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:120,\u0026amp;quot;335559740\u0026amp;quot;:259}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;5\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:360,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;singleLevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;24\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;\u0026lt;span data-ccp-parastyle=\u0026quot;List Bullet\u0026quot;\u0026gt;Understanding of\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-parastyle=\u0026quot;List Bullet\u0026quot;\u0026gt;\u0026amp;nbsp;conversational AI, generative AI, agentic AI, NLU/\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-parastyle=\u0026quot;List Bullet\u0026quot;\u0026gt;NLP\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-parastyle=\u0026quot;List Bullet\u0026quot;\u0026gt;\u0026amp;nbsp;and related software technologies, including UI/UX considerations.\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:120,\u0026amp;quot;335559740\u0026amp;quot;:259}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;5\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:360,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;singleLevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;25\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;\u0026lt;span data-ccp-parastyle=\u0026quot;List Bullet\u0026quot;\u0026gt;Experience presenting AI, automation and digital CX technologies to business and technical audiences.\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:120,\u0026amp;quot;335559740\u0026amp;quot;:259}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;5\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:360,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;singleLevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;26\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;\u0026lt;span data-ccp-parastyle=\u0026quot;List Bullet\u0026quot;\u0026gt;Knowledge of cloud technologies and\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-parastyle=\u0026quot;List Bullet\u0026quot;\u0026gt;hyperscaler\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-parastyle=\u0026quot;List Bullet\u0026quot;\u0026gt;\u0026amp;nbsp;ecosystems, including AWS, Microsoft\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-parastyle=\u0026quot;List Bullet\u0026quot;\u0026gt;Azure\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-parastyle=\u0026quot;List Bullet\u0026quot;\u0026gt;\u0026amp;nbsp;and Google Cloud.\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:120,\u0026amp;quot;335559740\u0026amp;quot;:259}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;5\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:360,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;singleLevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;27\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;\u0026lt;span data-ccp-parastyle=\u0026quot;List Bullet\u0026quot;\u0026gt;Experience supporting partner-led bids, managed service propositions, transformation\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-parastyle=\u0026quot;List Bullet\u0026quot;\u0026gt;programmes\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-parastyle=\u0026quot;List Bullet\u0026quot;\u0026gt;\u0026amp;nbsp;or co-sell motions.\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:120,\u0026amp;quot;335559740\u0026amp;quot;:259}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;5\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:360,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;singleLevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;28\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;\u0026lt;span data-ccp-parastyle=\u0026quot;List Bullet\u0026quot;\u0026gt;Awareness of enterprise architecture, integrations, APIs, data flows,\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-parastyle=\u0026quot;List Bullet\u0026quot;\u0026gt;security\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-parastyle=\u0026quot;List Bullet\u0026quot;\u0026gt;\u0026amp;nbsp;and compliance considerations in large customer environments.\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:120,\u0026amp;quot;335559740\u0026amp;quot;:259}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;5\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:360,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;singleLevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;29\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;\u0026lt;span data-ccp-parastyle=\u0026quot;List Bullet\u0026quot;\u0026gt;Vertical market experience across banking, insurance, telecommunications, healthcare, travel, public\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-parastyle=\u0026quot;List Bullet\u0026quot;\u0026gt;sector\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-parastyle=\u0026quot;List Bullet\u0026quot;\u0026gt;\u0026amp;nbsp;or other enterprise sectors.\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:120,\u0026amp;quot;335559740\u0026amp;quot;:259}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;5\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:360,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;singleLevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;30\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;\u0026lt;span data-ccp-parastyle=\u0026quot;List Bullet\u0026quot;\u0026gt;Ability to create reusable enablement materials, solution\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-parastyle=\u0026quot;List Bullet\u0026quot;\u0026gt;blueprints\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-parastyle=\u0026quot;List Bullet\u0026quot;\u0026gt;\u0026amp;nbsp;and\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-parastyle=\u0026quot;List Bullet\u0026quot;\u0026gt;adoption\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-parastyle=\u0026quot;List Bullet\u0026quot;\u0026gt;\u0026amp;nbsp;playbooks for partner communities.\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:120,\u0026amp;quot;335559740\u0026amp;quot;:259}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;\u0026lt;span data-ccp-parastyle=\u0026quot;heading 1\u0026quot;\u0026gt;Success in this role will look like\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134245418\u0026amp;quot;:true,\u0026amp;quot;134245529\u0026amp;quot;:true,\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559738\u0026amp;quot;:480,\u0026amp;quot;335559739\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:259}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;5\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:360,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;singleLevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;31\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;\u0026lt;span data-ccp-parastyle=\u0026quot;List Bullet\u0026quot;\u0026gt;Capgemini,\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-parastyle=\u0026quot;List Bullet\u0026quot;\u0026gt;Accenture\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-parastyle=\u0026quot;List Bullet\u0026quot;\u0026gt;\u0026amp;nbsp;and Deloitte teams are more confident and capable\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-parastyle=\u0026quot;List Bullet\u0026quot;\u0026gt;in\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-parastyle=\u0026quot;List Bullet\u0026quot;\u0026gt;\u0026amp;nbsp;positioning NiCE solutions in strategic customer opportunities.\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:120,\u0026amp;quot;335559740\u0026amp;quot;:259}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;5\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:360,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;singleLevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;32\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;\u0026lt;span data-ccp-parastyle=\u0026quot;List Bullet\u0026quot;\u0026gt;Active GSI-led opportunities progress faster because technical blockers, solution questions and validation requirements are addressed early.\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:120,\u0026amp;quot;335559740\u0026amp;quot;:259}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;5\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:360,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;singleLevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;33\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;\u0026lt;span data-ccp-parastyle=\u0026quot;List Bullet\u0026quot;\u0026gt;Repeatable partner solution plays and demo narratives are adopted across UKI and Europe.\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:120,\u0026amp;quot;335559740\u0026amp;quot;:259}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;5\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:360,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;singleLevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;34\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;\u0026lt;span data-ccp-parastyle=\u0026quot;List Bullet\u0026quot;\u0026gt;NiCE is consistently positioned as a strategic CX,\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-parastyle=\u0026quot;List Bullet\u0026quot;\u0026gt;AI\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-parastyle=\u0026quot;List Bullet\u0026quot;\u0026gt;\u0026amp;nbsp;and automation platform within GSI transformation\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-parastyle=\u0026quot;List Bullet\u0026quot;\u0026gt;programmes\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-parastyle=\u0026quot;List Bullet\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:120,\u0026amp;quot;335559740\u0026amp;quot;:259}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;5\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:360,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;singleLevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;35\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;\u0026lt;span data-ccp-parastyle=\u0026quot;List Bullet\u0026quot;\u0026gt;Internal sales,\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-parastyle=\u0026quot;List Bullet\u0026quot;\u0026gt;partner\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-parastyle=\u0026quot;List Bullet\u0026quot;\u0026gt;\u0026amp;nbsp;and product teams have clear feedback from the field on what GSIs need to scale adoption and win more effectively.\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:120,\u0026amp;quot;335559740\u0026amp;quot;:259}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;\u0026lt;span data-ccp-parastyle=\u0026quot;heading 1\u0026quot;\u0026gt;What\u0026#39;s\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-parastyle=\u0026quot;heading 1\u0026quot;\u0026gt;\u0026amp;nbsp;in it for you?\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134245418\u0026amp;quot;:true,\u0026amp;quot;134245529\u0026amp;quot;:true,\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559738\u0026amp;quot;:480,\u0026amp;quot;335559739\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:259}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Join an ever-growing, market-disrupting global company where high-performing teams work in a fast-paced,\u0026amp;nbsp;collaborative\u0026amp;nbsp;and creative environment. As the market leader, every day at NiCE is a chance to learn, grow and help shape the future of CX, AI and partner-led transformation. If you are passionate,\u0026amp;nbsp;innovative\u0026amp;nbsp;and excited to raise the bar with some of the world\u0026#39;s most influential consulting partners, you may just be our next\u0026amp;nbsp;NiCEr.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:120,\u0026amp;quot;335559740\u0026amp;quot;:259}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Requisition ID: 10984\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Reporting into: Director, Portfolio Presales\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Job type:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;Individual contributor.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;#LI-Remote\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;strong\u0026gt;About NiCE \u0026lt;/strong\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4027391101,"name":"CX INTL - Mpower Solution Engineering","child_ids":[],"parent_id":4012242101}],"offices":[{"id":4005102101,"name":"United Kingdom","location":"United Kingdom","child_ids":[4005082101,4005182101,4005084101,4005081101],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://boards.eu.greenhouse.io/nice/jobs/4929512101?gh_jid=4929512101","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4502033101,"location":{"name":"USA - Remote"},"metadata":[{"id":4778158101,"name":"Job Type","value":"Regular","value_type":"single_select"},{"id":4787631101,"name":"Hiring Manager","value":{"name":"David Hunt","email":"david.hunt@niceincontact.com","user_id":4168698101,"employee_id":"174459"},"value_type":"user"},{"id":4614529101,"name":"Category","value":"PROFESSIONAL SERVICES","value_type":"short_text"},{"id":4614545101,"name":"Job String","value":"Professional Services.Solutions Architecture.Solutions Architect","value_type":"short_text"},{"id":4787135101,"name":"(HRBP) Critical Role","value":"Not Applicable","value_type":"single_select"},{"id":4952164101,"name":"(HRBP) Acquisition Job","value":"Not Applicable","value_type":"single_select"},{"id":7821998101,"name":"TA Director Only – Campaign","value":null,"value_type":"yes_no"}],"id":4929512101,"updated_at":"2026-08-28T02:17:11-04:00","requisition_id":"11462","title":"Solutions Architect","company_name":"NICE","first_published":"2026-07-22T10:21:52-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;So, what’s the role all about?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This is a customer-facing position chartered with engaging customers in a consultative capacity and providing specialized expertise around industry standards, best practices, competitive landscape, the contact center industry, and other contact center ecosystem topics. As a member of the CXone Services and Support organization, this position will be responsible for both technical and business tasks including managing customer expectations and satisfaction, recommending the ideal configuration for NICE products based on industry best practices and customer requirements, coordinating all the necessary internal resources, and in general, ensuring the customer\u0026#39;s desired business outcomes are satisfied.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Client interaction will be done primarily over the phone and/or via WebEx, with face-to-face meetings as deemed necessary and/or appropriate. The Solutions Architect /SME will work both independently and in concert with the Services and Support teams. Together, these teams are responsible to ensure both customer longevity and systematic growth. This person is also an organizational leader and is expected to serve as a mentor and coach to employees supporting our products.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;How will you make an impact?\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This position is responsible for business and technical performance related to the CXOne Agent products, with secondary responsibilities understanding the CX product suite\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;TECHNICAL\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Provide technical configuration, best practice guidance and customized training to customers for the CXOne Agent products\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Assist customers to achieve desired business outcomes and ROI for implemented products\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Engage internal product management organizations as necessary to ensure customer requirements are prioritized and incorporated into product roadmaps\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain expertise and currency in industry leading contact center methodologies, processes, and technologies surrounding the use of Agent products\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;For the Agent product demonstrate a strong command of the required technical skills, tools and supporting technologies\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;PROJECT\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Serve in a consultative capacity with the CXone project team, driving a successful customer/partner engagement lifecycle, ensuring appropriate internal resources are engaged as needed\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide business analysis, business area assessment, user needs analysis and business systems design for assigned projects\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;BUSINESS\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Present a professional image in conduct, attitude and attire.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;​Communicate in an effective and professional way with customers in and outside of NICE.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrate ability to manage client relationships at the Executive and Front Line Management level\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Consult NICE capabilities, available technologies, and solutions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Assist internal training department to develop targeted product certification programs which ensure customer facing employees have the skills needed to appropriately represent our products with customers\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide product leadership for internal product forums and external customer forums\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage assigned case load in Salesforce to ensure customer SLAs are satisfied\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Always follow the company Code of Ethics and NICE policies and procedures\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Have you got what it takes?\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;BS/BA in technical (e.g., CS/IS/EE) or business (e.g., Marketing/MIS) field or equivalent work experience required\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;8+ years of customer engagement and industry experience beyond education requirements above\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;1-3 years of experience in Contact/Call Centers or Technical \u0026amp;amp; Customer Support operations\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;3-5+ years of experience with Quality Management/Analysis in a call center environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Type of experience varies depending on Product Experts area of specialization\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Implementation: broad skills in both technology \u0026amp;amp; analysis; experience in communicating at a technical and functional level while managing business rapport.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Business Optimization: deep skills around business analysis/contact centers; experience in the KPIs and best practices of contact centers and their operations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Professional and confident public presence; experience in commanding large audiences as a trainer and/or speaker\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Industry experience related to the specific product with understanding of technical and business needs from an implementation, technical or consultant practice\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong consulting skill set to uncover, strategize, and align client goals and objectives with a product solution\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to display strong and commanding confidence as a product expert\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What’s in it for you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join an ever-growing, market-disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;strong\u0026gt;About NiCE \u0026lt;/strong\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4012330101,"name":"GCO - Customer Success \u0026 Services","child_ids":[],"parent_id":4012244101}],"offices":[{"id":4005168101,"name":"USA - Remote","location":"USA - Remote","child_ids":[],"parent_id":4005091101}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://boards.eu.greenhouse.io/nice/jobs/4784801101?gh_jid=4784801101","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4431046101,"location":{"name":"USA - Remote"},"metadata":[{"id":4778158101,"name":"Job Type","value":"Regular","value_type":"single_select"},{"id":4787631101,"name":"Hiring Manager","value":{"name":"Soumya Sahayam","email":"soumya.sahayam@niceactimize.com","user_id":4115210101,"employee_id":"35640"},"value_type":"user"},{"id":4614529101,"name":"Category","value":"SALES","value_type":"short_text"},{"id":4614545101,"name":"Job String","value":"Sales.Product Sales.Product Sales Rep","value_type":"short_text"},{"id":4787135101,"name":"(HRBP) Critical Role","value":"Not Applicable","value_type":"single_select"},{"id":4952164101,"name":"(HRBP) Acquisition Job","value":"Not Applicable","value_type":"single_select"},{"id":7821998101,"name":"TA Director Only – Campaign","value":false,"value_type":"yes_no"}],"id":4784801101,"updated_at":"2026-08-28T02:17:11-04:00","requisition_id":"10091","title":"Solutions Sales Executive, Actimize","company_name":"NICE","first_published":"2026-02-20T15:42:11-05:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;So, what’s the role all about?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Actimize is currently seeking a dynamic individual with high energy and drive to join our team as a \u0026lt;strong\u0026gt;AML Solution Sales Executive\u0026lt;/strong\u0026gt;. The primary goal is to empower our sales force with the offering, messaging, insights, and expertise they need to consistently win and create lasting customer relationships. You’ll also analyze market trends, customer needs, and competitive landscapes to develop forward-thinking sales approaches. Additionally, you’ll enable the sales team with a value-based selling approach that is scalable, consistent and competitive while also supporting our customers and sales partners as a AML SME.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;How will you make an impact? \u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;You will be responsible for the AML Sales Strategy for the Americas\u0026amp;gt;region and drive the AML business, pipeline and booking.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Function as the AML SME for the Actimize Direct Sales team as well as our Customers and Prospects\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Liaise with internal Actimize teams (Product, services, SMEs) to identify industry trends, identify new offerings and align sales strategy/sales campaigns.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Understanding the market and our customer’s focus and needs to drive the Actimize AML Strategy for Americas\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Have you got what it takes? \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;10+ years of Experience in Financial Crime/AML at a Financial Institution, Software Vendor or industry consulting roles\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in selling or implementing enterprise application software solutions (application plus services). Ideally payment processing solutions to compliance/operational risk departments in the brokerage/banking/insurance industries.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience selling complex software with a long sales cycle\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to position the Company, its products and services in the marketplace vis-à-vis competitor.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiar with revenue recognition\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contract negotiation skills and experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent communication (written/presentation) and interpersonal skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proactive and customer-focused\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;You will have an advantage if you also have:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience/knowledge of Actimize solutions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bilingual in English and Spanish\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience selling or implementing AML/Fraud products is a plus\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What’s in it for you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Learn more about the \u0026lt;u\u0026gt;Benefits at NICE (Link which we will land up on benefits section \u0026lt;/u\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About NICE Actimize: \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;NICE Actimize is the largest and broadest provider of financial crime, risk, and compliance solutions for regional and global financial institutions, as well as government regulators. Consistently ranked as number one in the space, NICE Actimize experts apply innovative technology to protect institutions and safeguard consumers’ and investors’ assets by identifying financial crime, preventing fraud, and providing regulatory compliance.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Requisition ID:10091\u0026lt;br\u0026gt;Reporting into: \u0026lt;/strong\u0026gt;VP, Solutions Sales\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;Role Type: \u0026lt;/strong\u0026gt;Individual Contributor\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;strong\u0026gt;About NiCE \u0026lt;/strong\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4012254101,"name":"Actimize - Sales","child_ids":[],"parent_id":4012238101}],"offices":[{"id":4005168101,"name":"USA - Remote","location":"USA - Remote","child_ids":[],"parent_id":4005091101}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://boards.eu.greenhouse.io/nice/jobs/4907739101?gh_jid=4907739101","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4491739101,"location":{"name":"India - Pune"},"metadata":[{"id":4778158101,"name":"Job Type","value":"Regular","value_type":"single_select"},{"id":4787631101,"name":"Hiring Manager","value":{"name":"Sonal Sawant","email":"sonal.sawant@nice.com","user_id":4516407101,"employee_id":"197644"},"value_type":"user"},{"id":4614529101,"name":"Category","value":"R\u0026D","value_type":"short_text"},{"id":4614545101,"name":"Job String","value":"R\u0026D.Software Engineering.Software Engineer","value_type":"short_text"},{"id":4787135101,"name":"(HRBP) Critical Role","value":"Not Applicable","value_type":"single_select"},{"id":4952164101,"name":"(HRBP) Acquisition Job","value":"Not Applicable","value_type":"single_select"},{"id":7821998101,"name":"TA Director Only – Campaign","value":null,"value_type":"yes_no"}],"id":4907739101,"updated_at":"2026-08-28T02:17:11-04:00","requisition_id":"11313","title":"Specialist Automation Engineer, CX","company_name":"NICE","first_published":"2026-06-30T00:27:48-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;So, what’s the role all about?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a Specialist Automation Engineer. You will be part of a cross-functional Scrum team that develops and supports specific components of our end product. You will be working hand in hand with the other R\u0026amp;amp;D people. You will be involved in new feature development; provide input to POs , developers and Devops on the correct behavior of the system. You own the quality of the product, taking full responsibility for all functional – but also non-functional – aspects, like performance, stability, security, and maintainability. Serve as the quality leader for the group and is accountable for the product quality. Drive the team for continues improvement and innovate with quality assurance practices.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;How will you make an impact?\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Drive an \u0026lt;strong\u0026gt;AI-first quality mindset\u0026lt;/strong\u0026gt;, leveraging automation and data insights to improve testing, defect detection, and overall product qualityDesign and execute \u0026lt;strong\u0026gt;AI-assisted test strategies\u0026lt;/strong\u0026gt; (manual, automation, unit, integration, E2E, exploratory) for web and backend to ensure strong coverage\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Own end-to-end quality\u0026lt;/strong\u0026gt; of modules and releases, ensuring standards, reliability, and customer expectations are met\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Identify defects early\u0026lt;/strong\u0026gt;, proactively diagnose issues, and continuously improve test coverage and risk mitigation\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Lead \u0026lt;strong\u0026gt;test automation efforts\u0026lt;/strong\u0026gt; and define, own and drive QA strategy, deliverables, and ownership across the team\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Contribute to \u0026lt;strong\u0026gt;Discovery and Epic reviews\u0026lt;/strong\u0026gt;, partner with stakeholders to identify risks, shape requirements, and ensure environment readiness and stability\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Have you got what it takes? \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;B.E./B.Tech in Computer Science, Industrial, or Electronics Engineering\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;8–11 years of experience as an Automation QA Engineer\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Strong experience in \u0026lt;strong\u0026gt;test planning and execution\u0026lt;/strong\u0026gt; for scalable applications\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Hands-on with \u0026lt;strong\u0026gt;Playwright (TypeScript/JavaScript), Cucumber\u0026lt;/strong\u0026gt;; knowledge of Java/JavaScript is a plus . Architect and scale automation frameworks.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Experience with \u0026lt;strong\u0026gt;AI-driven testing approaches\u0026lt;/strong\u0026gt; and test management tools (TestLink, Xray)\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Good understanding of \u0026lt;strong\u0026gt;Agile (Scrum/Kanban)\u0026lt;/strong\u0026gt; methodologies\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Experience with \u0026lt;strong\u0026gt;API testing (Postman), SQL, and microservices architecture\u0026lt;/strong\u0026gt; , GitHub Actions, Jenkins CI/CD pipes,,\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Familiarity with \u0026lt;strong\u0026gt;virtual environments, Windows, and shell operations\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Hands-on in \u0026lt;strong\u0026gt;functional and non-functional testing\u0026lt;/strong\u0026gt; with a strong quality mindset\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Exposure to AI tools like GitHub Copilot, Claude Code or equivalent.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Experience leveraging AI agents to accelerate Root Cause Analysis (RCA), implementing self-healing automation, and validating AI model integrity\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;You will have an advantage if you also have: \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Experience in web \u0026amp;amp; backend testing\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Hands on with Python\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;WCAG familiarity\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Knowledge of HTTP and cloud (AWS preferred)\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Experience in risk-based testing \u0026amp;amp; CI/CD\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;ISTQB/ISEB/TMap certification is a plus\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What’s in it for you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Enjoy NICE-FLEX! \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;Requisition ID: 11313\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Reporting into: \u0026amp;nbsp;Tech Manager\u0026lt;/strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;Role Type: \u0026lt;/strong\u0026gt;Individual Contributor\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;strong\u0026gt;About NiCE \u0026lt;/strong\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4012321101,"name":"CX - R\u0026D Engineering","child_ids":[],"parent_id":4012244101}],"offices":[{"id":4005086101,"name":"India - Pune","location":"India - Pune","child_ids":[],"parent_id":4005049101}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://boards.eu.greenhouse.io/nice/jobs/4959491101?gh_jid=4959491101","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4515211101,"location":{"name":"India - Pune"},"metadata":[{"id":4778158101,"name":"Job Type","value":"Regular","value_type":"single_select"},{"id":4787631101,"name":"Hiring Manager","value":{"name":"Narmada Devi","email":"narmada.devi@nice.com","user_id":4574190101,"employee_id":"199489"},"value_type":"user"},{"id":4614529101,"name":"Category","value":"PROFESSIONAL SERVICES","value_type":"short_text"},{"id":4614545101,"name":"Job String","value":"Professional Services.Client Services Project Management.Client Services Project Manager","value_type":"short_text"},{"id":4787135101,"name":"(HRBP) Critical Role","value":"Not Applicable","value_type":"single_select"},{"id":4952164101,"name":"(HRBP) Acquisition Job","value":"Not Applicable","value_type":"single_select"},{"id":7821998101,"name":"TA Director Only – Campaign","value":null,"value_type":"yes_no"}],"id":4959491101,"updated_at":"2026-08-31T05:40:37-04:00","requisition_id":"11642","title":"Specialist Client Services Project Manager (AI)","company_name":"NICE","first_published":"2026-08-25T06:03:58-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;So, what’s the role all about?\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a Specialist Client Services Project Manager, you will be responsible for overseeing multiple projects and initiatives that support the organization\u0026#39;s strategic goals. You will work closely with cross-functional teams to ensure successful project execution, on-time delivery, and adherence to quality standards.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;How will you make an impact?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Lead end‑to‑end delivery for multiple projects, ensuring alignment with scope, timelines, and customer expectations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build and maintain project plans, schedules, and required documentation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Facilitate clear, consistent communication with all stakeholders (incl. leadership).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Track action items and drive accountability across teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify and mitigate risks and manage escalations professionally.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Guide teams through launch readiness, deployment, and project closeout.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support continuous improvement by identifying process gaps and opportunities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Adapt to shifting priorities in a fast‑moving environment.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Have you got what it takes?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;IT experience: 8-11 years\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;4 years of project management experience leading multiple concurrent projects in customer‑facing environments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven ability to manage end‑to‑end delivery using Agile, Waterfall, and hybrid/iterative approaches.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exposure to supporting technical and AI/GenAI \u0026amp;amp; software delivery projects, with the ability to translate complex technical concepts for non‑technical stakeholders.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Skilled in developing and maintaining detailed project plans, forecasting timelines, and managing risks, issues, and escalations with professionalism.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong communication, stakeholder management, and client‑facing leadership skills.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Highly organized, detail‑oriented, and adaptable under tight deadlines.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficient with common PM tools (e.g., MS Project, Salesforce, Jira, Asana, Smartsheet) and comfortable reporting on KPIs and delivery metrics (e.g., PowerBI).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Solution‑oriented mindset with a collaborative, team‑first approach.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Willingness to work in US shift (5 PM – 2 AM IST)\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;You will have an advantage if you also have:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience working with Waterfall/Agile methodologies\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with Onsite and offshore delivery model\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What’s in it for you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;Enjoy NiCE-FLEX!\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Requisition ID: 11642\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Reporting into: \u0026lt;/strong\u0026gt;Tech Manager\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Role Type: \u0026lt;/strong\u0026gt;Individual Contributor\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;strong\u0026gt;About NiCE \u0026lt;/strong\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4012330101,"name":"GCO - Customer Success \u0026 Services","child_ids":[],"parent_id":4012244101}],"offices":[{"id":4005086101,"name":"India - Pune","location":"India - Pune","child_ids":[],"parent_id":4005049101}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://boards.eu.greenhouse.io/nice/jobs/4898892101?gh_jid=4898892101","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4487841101,"location":{"name":"India - Pune"},"metadata":[{"id":4778158101,"name":"Job Type","value":"Regular","value_type":"single_select"},{"id":4787631101,"name":"Hiring Manager","value":{"name":"Marcelo Claure Salinas","email":"marcelo.claure@niceincontact.com","user_id":4112066101,"employee_id":"105240"},"value_type":"user"},{"id":4614529101,"name":"Category","value":"CLOUD OPERATIONS","value_type":"short_text"},{"id":4614545101,"name":"Job String","value":"Cloud Operations.Cloud Database.Cloud Database Engineer","value_type":"short_text"},{"id":4787135101,"name":"(HRBP) Critical Role","value":"Not Applicable","value_type":"single_select"},{"id":4952164101,"name":"(HRBP) Acquisition Job","value":"Not Applicable","value_type":"single_select"},{"id":7821998101,"name":"TA Director Only – Campaign","value":null,"value_type":"yes_no"}],"id":4898892101,"updated_at":"2026-08-28T02:17:11-04:00","requisition_id":"11244","title":"Specialist Cloud Database Engineer (SQL, DevOps, AWS)","company_name":"NICE","first_published":"2026-06-21T12:48:15-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Database DevOps \u0026amp;amp; Release Engineer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;So, what’s the role all about?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We\u0026#39;re hiring a Database DevOps \u0026amp;amp; Release Engineer for our Data Engineering and Database Operations team. This role goes beyond traditional DBA work: you\u0026#39;ll need strong SQL and T-SQL skills, working knowledge of DevOps and GitOps principles, and ownership of how database changes get built, reviewed, packaged, and deployed.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You\u0026#39;ll review and approve pull requests for database changes, package those changes (DDL, stored procedures, functions, and CLR/assembly changes) into deployable artifacts using DACPAC, SLN, and manifest files, and build and manage the CI/CD pipelines that deploy them alongside production application code. You\u0026#39;ll also handle database support for our lower and lab environments, so replication, high availability, and backup/restore skills matter as much as your DevOps background.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;How will you make an impact?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Review and approve pull requests for database changes, ensuring code quality, standards, and deployability before merge.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Package database changes (DDL, stored procedures, functions, and CLR/assembly changes) into deployable artifacts using DACPAC, SLN, and manifest files.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build, manage, and maintain CI/CD pipelines for database deployments from inception to end of life, using Jenkins and GitHub Actions/Workflows.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Coordinate database deployments so they roll out alongside production application code changes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Apply GitOps principles to database change management, including branching strategy, pull request workflows, and version-controlled deployment of schema and code changes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Use Redgate SQL Compare to identify and validate schema changes as part of the deployment and PR review process.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop and optimize SQL and T-SQL scripts, stored procedures, functions, and other database objects.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Act as the primary database support resource for lower/lab environments, troubleshooting deployment-related issues as well as general database issues.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Configure, maintain, and troubleshoot SQL Server Replication environments, including Transactional Replication (mandatory) and Merge Replication (mandatory).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support and troubleshoot AlwaysOn Availability Groups and other high-availability solutions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Perform database backup, restore, disaster recovery, and routine maintenance activities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Perform root cause analysis and resolve database performance bottlenecks.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Monitor database environments using tools such as SolarWinds DPA or equivalent monitoring platforms.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provision, configure, maintain, and support AWS RDS for MySQL and Amazon Aurora (MySQL-compatible) database environments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Troubleshoot and maintain SQL Server Integration Services (SSIS) packages and ETL workflows.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with R\u0026amp;amp;D architects and developers to define database deployment standards and best practices across SQL Server and Amazon Aurora RDS.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop automation scripts and operational tooling, primarily using Python (PowerShell as needed).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Participate in Agile ceremonies including daily stand-ups, sprint planning, and technical discussions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contribute to continuous improvement of the database deployment pipeline and operational practices.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Have you got what it takes?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Bachelor’s degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;8+ years of professional experience in database engineering or administration, with strong exposure to DevOps/CI-CD practices.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Advanced knowledge of SQL and T-SQL programming.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Solid understanding of DevOps and GitOps principles as applied to database change management.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience performing code reviews and approving pull requests for database changes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hands-on experience deploying database changes, including DDL, stored procedures, and functions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with CLR/Assembly deployment is a plus.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fundamental understanding of DACPAC, SLN, and manifest files, and how they\u0026#39;re used to package database changes into a deployable artifact for release alongside application code.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hands-on experience with CI/CD tools, specifically Jenkins and GitHub Actions/Workflows, and comfort building and managing pipelines from inception through end of life.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Solid experience with Git-based source control workflows, including branching, merging, pull requests, and code review.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with Redgate SQL Compare or similar schema comparison tooling; familiarity with Flyway, Liquibase, or similar database deployment/migration tools is a plus.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong experience with SQL Server Replication:\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Transactional Replication (mandatory)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Merge Replication (mandatory)\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hands-on expertise in high availability, including AlwaysOn Availability Groups troubleshooting.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with database backup, restore, disaster recovery, and root cause analysis.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hands-on experience with AWS RDS and Aurora MySQL (mandatory).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience supporting and troubleshooting SSIS packages and ETL processes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong experience with scripting and automation using Python (PowerShell a plus).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with monitoring tools such as SolarWinds DPA or similar platforms.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Good understanding of cloud platforms such as Amazon Web Services and/or Microsoft Azure is an advantage.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with Infrastructure as Code and provisioning tools such as AWS CloudFormation and Spacelift is an advantage.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong troubleshooting, analytical, and communication skills.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working in Agile environments and collaborating with cross-functional teams.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What’s in it for you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You\u0026#39;ll work alongside engineers and architects who own database deployment tooling end to end, with room to shape how database changes ship into production.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role offers opportunities to:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Build and own database CI/CD pipelines, applying DevOps/GitOps practices to how database changes ship.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work across SQL Server, AWS RDS, and Amazon Aurora.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with global teams and R\u0026amp;amp;D stakeholders on deployment tooling and day-to-day database support.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build expertise in CI/CD, release engineering, replication, and high-availability architectures.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Grow into Senior, Lead, and Principal-level roles as you build your track record here.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Enjoy FLEX!\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work each week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Office days are focused on face-to-face collaboration, technical discussions, teamwork, and innovation, creating a vibrant and interactive environment where new ideas and problem-solving thrive. This flexible work model helps teams stay connected while also supporting work-life balance and productivity.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Requisition ID:\u0026amp;nbsp; \u0026lt;/strong\u0026gt;11244\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Reporting into:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;Technical Manager.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Role Type:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;Individual Contributor\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;strong\u0026gt;About NiCE \u0026lt;/strong\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4060229101,"name":"CX - Platform Operations","child_ids":[],"parent_id":4058412101}],"offices":[{"id":4005086101,"name":"India - Pune","location":"India - Pune","child_ids":[],"parent_id":4005049101}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://boards.eu.greenhouse.io/nice/jobs/4964061101?gh_jid=4964061101","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4517236101,"location":{"name":"India - Pune"},"metadata":[{"id":4778158101,"name":"Job Type","value":"Regular","value_type":"single_select"},{"id":4787631101,"name":"Hiring Manager","value":{"name":"Harshad Shinde","email":"harshad.shinde@niceactimize.com","user_id":4110168101,"employee_id":"91865"},"value_type":"user"},{"id":4614529101,"name":"Category","value":"PROFESSIONAL SERVICES","value_type":"short_text"},{"id":4614545101,"name":"Job String","value":"Professional Services.Professional Services.Professional Services Engineer","value_type":"short_text"},{"id":4787135101,"name":"(HRBP) Critical Role","value":"Not Applicable","value_type":"single_select"},{"id":4952164101,"name":"(HRBP) Acquisition Job","value":"Not Applicable","value_type":"single_select"},{"id":7821998101,"name":"TA Director Only – Campaign","value":false,"value_type":"yes_no"}],"id":4964061101,"updated_at":"2026-08-31T08:28:23-04:00","requisition_id":"11666","title":"Specialist Customer Success Manager, Actimize","company_name":"NICE","first_published":"2026-08-31T08:28:23-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;div\u0026gt;\n\u0026lt;h2\u0026gt;So, what’s the role all about?\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We are looking for a highly skilled and experienced IFM Subject Matter Expert (SME) to serve as a key pillar within the XSE Center of Excellence (CoE). In this role, you will act as the domain expert for IFM offerings, providing technical leadership, business expertise, and implementation guidance across regional and global projects.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You will work closely with delivery, sales, operations, and product teams to drive successful implementations, establish best practices, enhance migration methodologies, and build organizational capability around IFM solutions. The ideal candidate thrives in a collaborative environment, enjoys mentoring teams, and is passionate about driving operational excellence and continuous improvement.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;How will you make an impact?\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;As an IFM SME, you will act as the trusted advisor and technical leader for IFM implementations across the organization.\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;Expertise\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Serve as a key pillar within the XSE Center of Excellence (CoE).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop deep business and domain expertise across XSE projects.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Act as the primary point of contact for IFM-related advice, best practices, and regional guidance.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Become the subject matter expert across all IFM offerings, including Cards, Deposits, Mule, and related solutions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Mentor and assist implementation teams throughout the IFM project lifecycle.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own IFM capability development and implementation readiness across delivery teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deliver IFM domain and product training programs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Perform technical root cause analysis and recommend corrective actions for complex issues.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support Professional Services Sales and Delivery teams with effort estimations, solution guidance, and implementation support.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;Delivery Leadership\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Provide technical oversight and governance for IFM projects in the delivery phase.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Evaluate business and technical requirements to determine solution feasibility and implementation approach.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Act as Technical Lead for strategic IFM implementations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Establish, maintain, and promote IFM implementation best practices.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide expert consultation and urgent issue resolution support across active implementations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Participate in peer reviews and provide technical recommendations to improve solution quality.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Enhance delivery team readiness for upcoming product features and roadmap initiatives.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;Methodology \u0026amp;amp; Continuous Improvement\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Understand, enhance, and pioneer XSE migration methodologies.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with Operations teams to establish effective delivery and migration handoff processes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Assess existing implementation methodologies and continuously improve migration frameworks and best practices.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain a centralized repository of implementation knowledge, standards, and reusable assets.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Document and share lessons learned from completed and ongoing IFM implementations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify and drive process improvements to increase delivery efficiency, consistency, and quality.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Create and maintain IFM solution documentation and knowledge management resources.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;hr\u0026gt;\n\u0026lt;h2\u0026gt;Have you got what it takes?\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Relevant experience in IFM implementations, banking platforms, or financial technology solutions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong domain knowledge of IFM products and offerings, including Cards, Deposits, Mule, and related financial services capabilities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven experience leading complex implementation and migration projects.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong understanding of banking and financial services business processes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience providing technical leadership and mentoring development and delivery teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to conduct root cause analysis and resolve complex technical challenges.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience creating implementation frameworks, methodologies, and best practices.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong stakeholder management and communication skills.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent analytical, problem-solving, and decision-making capabilities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working with cross-functional teams, including Product, Sales, Operations, and Delivery.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong documentation and knowledge-sharing skills.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working within Agile and project delivery environments is preferred.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026amp;nbsp;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What’s in it for you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Enjoy NiCE-FLEX!\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.\u0026lt;/p\u0026gt;\n\u0026lt;hr\u0026gt;\u0026lt;strong\u0026gt;Reporting into:\u0026lt;/strong\u0026gt; Group Manager\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;Role Type:\u0026lt;/strong\u0026gt; Individual Contributor\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;Experience:\u0026lt;/strong\u0026gt; 8+ years (or as applicable) in Banking Technology, IFM, Product Implementation, or Financial Services Solutions.\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;strong\u0026gt;About NiCE \u0026lt;/strong\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4023801101,"name":"Actimize - Services - International","child_ids":[],"parent_id":4012238101}],"offices":[{"id":4005086101,"name":"India - Pune","location":"India - Pune","child_ids":[],"parent_id":4005049101}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://boards.eu.greenhouse.io/nice/jobs/4969547101?gh_jid=4969547101","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4519529101,"location":{"name":"India - Pune"},"metadata":[{"id":4778158101,"name":"Job Type","value":"Regular","value_type":"single_select"},{"id":4787631101,"name":"Hiring Manager","value":{"name":"Henry Miles","email":"henry.miles@niceincontact.com","user_id":4110226101,"employee_id":"118148"},"value_type":"user"},{"id":4614529101,"name":"Category","value":"ACCOUNTING \u0026 FINANCE","value_type":"short_text"},{"id":4614545101,"name":"Job String","value":"Accounting \u0026 Finance.Accounting.Accounting","value_type":"short_text"},{"id":4787135101,"name":"(HRBP) Critical Role","value":"Not Applicable","value_type":"single_select"},{"id":4952164101,"name":"(HRBP) Acquisition Job","value":"Not Applicable","value_type":"single_select"},{"id":7821998101,"name":"TA Director Only – Campaign","value":null,"value_type":"yes_no"}],"id":4969547101,"updated_at":"2026-09-10T02:42:54-04:00","requisition_id":"11690","title":"Specialist Revenue Accountant","company_name":"NICE","first_published":"2026-09-10T02:42:54-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;So, what’s the role all about?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You will be part of a dynamic and professional accounting team responsible for managing the revenue recognition of Nice. The role offers exposure to the Software industry and to complex and challenging accounting scenarios.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;How will you make an impact?\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Serve as part of the Corporate Finance team, reviewing, managing, and processing revenue recognition in alignment with US GAAP 606 standards.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Actively managing the revenue cycle from booking to recognition, collaborating with various departments within NICE’s global organization.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Managing revenue recognition for high-profile and complex deals.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide support for regional and business units in forecasting, planning, and structuring complex deals.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Coordinate closely with Corporate Finance on accounting tasks and quarterly close activities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Preparing analytical analysis and reports for management.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Have you got what it takes?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Proven expertise in ASC 606 /IFRS 15 for high-tech revenue recognition.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven experience with reviewing contracts to assess revenue recognition implications.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with RevPro (Advantage).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong English communication skills with excellent interpersonal abilities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Multitasker, collaborative, and motivated to make an impact.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with Big 4 audit firms (Advantage).\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;You will have an advantage if you also have:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Proven experience leading accounting projects and processes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven experience with REVPRO.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;B.A. in Accounting\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;CA/MBA/CA intermediate\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What’s in it for you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Enjoy NiCE-FLEX!\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Requisition ID:\u0026lt;/strong\u0026gt; 11690\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;Reporting into:\u0026lt;/strong\u0026gt; Group Manager\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;Role Type:\u0026lt;/strong\u0026gt; Individual Contributor\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;strong\u0026gt;About NiCE \u0026lt;/strong\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4012239101,"name":"Corporate Services, Management","child_ids":[4012256101,4012258101,4012261101,4015635101,4012265101,4012259101,4012257101,4012262101,4012264101,4012263101,4012260101,4038898101,4053784101],"parent_id":null}],"offices":[{"id":4005086101,"name":"India - Pune","location":"India - Pune","child_ids":[],"parent_id":4005049101}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://boards.eu.greenhouse.io/nice/jobs/4935857101?gh_jid=4935857101","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4504772101,"location":{"name":"India - Pune"},"metadata":[{"id":4778158101,"name":"Job Type","value":"Regular","value_type":"single_select"},{"id":4787631101,"name":"Hiring Manager","value":{"name":"Kiran Tolani","email":"kiran.tolani@nice.com","user_id":4111510101,"employee_id":"92507"},"value_type":"user"},{"id":4614529101,"name":"Category","value":"R\u0026D","value_type":"short_text"},{"id":4614545101,"name":"Job String","value":"R\u0026D.Software Engineering.Software Engineer","value_type":"short_text"},{"id":4787135101,"name":"(HRBP) Critical Role","value":"Developer","value_type":"single_select"},{"id":4952164101,"name":"(HRBP) Acquisition Job","value":"Not Applicable","value_type":"single_select"},{"id":7821998101,"name":"TA Director Only – Campaign","value":null,"value_type":"yes_no"}],"id":4935857101,"updated_at":"2026-08-31T07:32:03-04:00","requisition_id":"11519","title":"Specialist Software Engineer","company_name":"NICE","first_published":"2026-07-23T13:28:15-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;So, What\u0026#39;s the Role All About?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are looking for a highly skilled \u0026lt;strong\u0026gt;Specialist Data Engineer\u0026lt;/strong\u0026gt; with strong expertise in \u0026lt;strong\u0026gt;Snowflake, AWS, Data Warehousing, and Data Lake technologies\u0026lt;/strong\u0026gt;. In this role, you will design and build scalable data solutions, analyze complex data environments, troubleshoot production issues, and drive data engineering best practices across cloud-based platforms. \u0026lt;a href=\u0026quot;https://niceonline-my.sharepoint.com/personal/tanaya_dubey_nice_com/_layouts/15/Doc.aspx?sourcedoc=%7B0220E54A-5E54-4D8E-B34B-AFE68A564D66%7D\u0026amp;amp;file=DataWhisperers-Job%20Description.docx\u0026amp;amp;action=default\u0026amp;amp;mobileredirect=true\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The ideal candidate combines deep technical knowledge with strong analytical and problem-solving skills, enabling them to understand customer challenges, investigate data flows, identify root causes, and deliver scalable solutions. Exposure to real-time data processing, automation, CI/CD, and AI-driven engineering practices is highly desirable. \u0026lt;a href=\u0026quot;https://niceonline-my.sharepoint.com/personal/tanaya_dubey_nice_com/_layouts/15/Doc.aspx?sourcedoc=%7B0220E54A-5E54-4D8E-B34B-AFE68A564D66%7D\u0026amp;amp;file=DataWhisperers-Job%20Description.docx\u0026amp;amp;action=default\u0026amp;amp;mobileredirect=true\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;How Will You Make an Impact?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Design, develop, and maintain scalable data pipelines and data solutions utilizing Snowflake. \u0026lt;a href=\u0026quot;https://niceonline-my.sharepoint.com/personal/tanaya_dubey_nice_com/_layouts/15/Doc.aspx?sourcedoc=%7B0220E54A-5E54-4D8E-B34B-AFE68A564D66%7D\u0026amp;amp;file=DataWhisperers-Job%20Description.docx\u0026amp;amp;action=default\u0026amp;amp;mobileredirect=true\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/a\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build and support Data Warehouse and Data Lake architectures, including data modeling, transformation, and integration. \u0026lt;a href=\u0026quot;https://niceonline-my.sharepoint.com/personal/tanaya_dubey_nice_com/_layouts/15/Doc.aspx?sourcedoc=%7B0220E54A-5E54-4D8E-B34B-AFE68A564D66%7D\u0026amp;amp;file=DataWhisperers-Job%20Description.docx\u0026amp;amp;action=default\u0026amp;amp;mobileredirect=true\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/a\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Understand end-to-end data lineage, dependencies, transformations, and relationships across platforms. \u0026lt;a href=\u0026quot;https://niceonline-my.sharepoint.com/personal/tanaya_dubey_nice_com/_layouts/15/Doc.aspx?sourcedoc=%7B0220E54A-5E54-4D8E-B34B-AFE68A564D66%7D\u0026amp;amp;file=DataWhisperers-Job%20Description.docx\u0026amp;amp;action=default\u0026amp;amp;mobileredirect=true\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/a\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Investigate customer-reported and production data issues, perform root cause analysis, and drive timely resolution. \u0026lt;a href=\u0026quot;https://niceonline-my.sharepoint.com/personal/tanaya_dubey_nice_com/_layouts/15/Doc.aspx?sourcedoc=%7B0220E54A-5E54-4D8E-B34B-AFE68A564D66%7D\u0026amp;amp;file=DataWhisperers-Job%20Description.docx\u0026amp;amp;action=default\u0026amp;amp;mobileredirect=true\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/a\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop and troubleshoot cloud-native data solutions across AWS and Snowflake environments. \u0026lt;a href=\u0026quot;https://niceonline-my.sharepoint.com/personal/tanaya_dubey_nice_com/_layouts/15/Doc.aspx?sourcedoc=%7B0220E54A-5E54-4D8E-B34B-AFE68A564D66%7D\u0026amp;amp;file=DataWhisperers-Job%20Description.docx\u0026amp;amp;action=default\u0026amp;amp;mobileredirect=true\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/a\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work with real-time data streaming technologies such as Kafka and Flink. \u0026lt;a href=\u0026quot;https://niceonline-my.sharepoint.com/personal/tanaya_dubey_nice_com/_layouts/15/Doc.aspx?sourcedoc=%7B0220E54A-5E54-4D8E-B34B-AFE68A564D66%7D\u0026amp;amp;file=DataWhisperers-Job%20Description.docx\u0026amp;amp;action=default\u0026amp;amp;mobileredirect=true\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/a\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Implement software engineering best practices including CI/CD, source control, automated testing, and deployments. \u0026lt;a href=\u0026quot;https://niceonline-my.sharepoint.com/personal/tanaya_dubey_nice_com/_layouts/15/Doc.aspx?sourcedoc=%7B0220E54A-5E54-4D8E-B34B-AFE68A564D66%7D\u0026amp;amp;file=DataWhisperers-Job%20Description.docx\u0026amp;amp;action=default\u0026amp;amp;mobileredirect=true\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/a\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify opportunities for automation and improve operational efficiency through reusable frameworks and utilities. \u0026lt;a href=\u0026quot;https://niceonline-my.sharepoint.com/personal/tanaya_dubey_nice_com/_layouts/15/Doc.aspx?sourcedoc=%7B0220E54A-5E54-4D8E-B34B-AFE68A564D66%7D\u0026amp;amp;file=DataWhisperers-Job%20Description.docx\u0026amp;amp;action=default\u0026amp;amp;mobileredirect=true\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/a\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Leverage Generative AI and Agentic AI capabilities to enhance data engineering workflows, troubleshooting, and productivity. \u0026lt;a href=\u0026quot;https://niceonline-my.sharepoint.com/personal/tanaya_dubey_nice_com/_layouts/15/Doc.aspx?sourcedoc=%7B0220E54A-5E54-4D8E-B34B-AFE68A564D66%7D\u0026amp;amp;file=DataWhisperers-Job%20Description.docx\u0026amp;amp;action=default\u0026amp;amp;mobileredirect=true\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/a\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contribute to the scalability, reliability, monitoring, and performance optimization of data platforms. \u0026lt;a href=\u0026quot;https://niceonline-my.sharepoint.com/personal/tanaya_dubey_nice_com/_layouts/15/Doc.aspx?sourcedoc=%7B0220E54A-5E54-4D8E-B34B-AFE68A564D66%7D\u0026amp;amp;file=DataWhisperers-Job%20Description.docx\u0026amp;amp;action=default\u0026amp;amp;mobileredirect=true\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/a\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Have You Got What It Takes?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Required Qualifications\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Bachelor\u0026#39;s degree in Computer Science, Engineering, Information Systems, or a related field.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;8 to 12 years of experience in Data Engineering. \u0026lt;a href=\u0026quot;https://niceonline-my.sharepoint.com/personal/tanaya_dubey_nice_com/_layouts/15/Doc.aspx?sourcedoc=%7B0220E54A-5E54-4D8E-B34B-AFE68A564D66%7D\u0026amp;amp;file=DataWhisperers-Job%20Description.docx\u0026amp;amp;action=default\u0026amp;amp;mobileredirect=true\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/a\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong hands-on experience with Snowflake. This is a critical requirement for the role. \u0026lt;a href=\u0026quot;https://niceonline-my.sharepoint.com/personal/tanaya_dubey_nice_com/_layouts/15/Doc.aspx?sourcedoc=%7B0220E54A-5E54-4D8E-B34B-AFE68A564D66%7D\u0026amp;amp;file=DataWhisperers-Job%20Description.docx\u0026amp;amp;action=default\u0026amp;amp;mobileredirect=true\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/a\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Expertise in SQL, ETL/ELT processes, Data Warehousing, Data Modeling, and Data Lake concepts. \u0026lt;a href=\u0026quot;https://niceonline-my.sharepoint.com/personal/tanaya_dubey_nice_com/_layouts/15/Doc.aspx?sourcedoc=%7B0220E54A-5E54-4D8E-B34B-AFE68A564D66%7D\u0026amp;amp;file=DataWhisperers-Job%20Description.docx\u0026amp;amp;action=default\u0026amp;amp;mobileredirect=true\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/a\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong hands-on experience with AWS services including S3, IAM, EC2, Lambda, CloudWatch, and SQS/SNS. \u0026lt;a href=\u0026quot;https://niceonline-my.sharepoint.com/personal/tanaya_dubey_nice_com/_layouts/15/Doc.aspx?sourcedoc=%7B0220E54A-5E54-4D8E-B34B-AFE68A564D66%7D\u0026amp;amp;file=DataWhisperers-Job%20Description.docx\u0026amp;amp;action=default\u0026amp;amp;mobileredirect=true\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/a\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience integrating Snowflake with AWS-based data ecosystems and Data Lakes. \u0026lt;a href=\u0026quot;https://niceonline-my.sharepoint.com/personal/tanaya_dubey_nice_com/_layouts/15/Doc.aspx?sourcedoc=%7B0220E54A-5E54-4D8E-B34B-AFE68A564D66%7D\u0026amp;amp;file=DataWhisperers-Job%20Description.docx\u0026amp;amp;action=default\u0026amp;amp;mobileredirect=true\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/a\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working with large-scale data platforms and complex datasets. \u0026lt;a href=\u0026quot;https://niceonline-my.sharepoint.com/personal/tanaya_dubey_nice_com/_layouts/15/Doc.aspx?sourcedoc=%7B0220E54A-5E54-4D8E-B34B-AFE68A564D66%7D\u0026amp;amp;file=DataWhisperers-Job%20Description.docx\u0026amp;amp;action=default\u0026amp;amp;mobileredirect=true\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/a\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong troubleshooting and analytical skills with the ability to independently investigate data issues. \u0026lt;a href=\u0026quot;https://niceonline-my.sharepoint.com/personal/tanaya_dubey_nice_com/_layouts/15/Doc.aspx?sourcedoc=%7B0220E54A-5E54-4D8E-B34B-AFE68A564D66%7D\u0026amp;amp;file=DataWhisperers-Job%20Description.docx\u0026amp;amp;action=default\u0026amp;amp;mobileredirect=true\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/a\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with Kafka, Flink, or similar stream-processing technologies. \u0026lt;a href=\u0026quot;https://niceonline-my.sharepoint.com/personal/tanaya_dubey_nice_com/_layouts/15/Doc.aspx?sourcedoc=%7B0220E54A-5E54-4D8E-B34B-AFE68A564D66%7D\u0026amp;amp;file=DataWhisperers-Job%20Description.docx\u0026amp;amp;action=default\u0026amp;amp;mobileredirect=true\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/a\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with Git, CI/CD pipelines, automated deployments, and modern software engineering practices. \u0026lt;a href=\u0026quot;https://niceonline-my.sharepoint.com/personal/tanaya_dubey_nice_com/_layouts/15/Doc.aspx?sourcedoc=%7B0220E54A-5E54-4D8E-B34B-AFE68A564D66%7D\u0026amp;amp;file=DataWhisperers-Job%20Description.docx\u0026amp;amp;action=default\u0026amp;amp;mobileredirect=true\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/a\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficiency in Python, Java, or Scala. \u0026lt;a href=\u0026quot;https://niceonline-my.sharepoint.com/personal/tanaya_dubey_nice_com/_layouts/15/Doc.aspx?sourcedoc=%7B0220E54A-5E54-4D8E-B34B-AFE68A564D66%7D\u0026amp;amp;file=DataWhisperers-Job%20Description.docx\u0026amp;amp;action=default\u0026amp;amp;mobileredirect=true\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/a\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Understanding of cloud-native architecture, scalability, monitoring, reliability, and performance optimization. \u0026lt;a href=\u0026quot;https://niceonline-my.sharepoint.com/personal/tanaya_dubey_nice_com/_layouts/15/Doc.aspx?sourcedoc=%7B0220E54A-5E54-4D8E-B34B-AFE68A564D66%7D\u0026amp;amp;file=DataWhisperers-Job%20Description.docx\u0026amp;amp;action=default\u0026amp;amp;mobileredirect=true\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/a\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Preferred Qualifications\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Exposure to Generative AI and Agentic AI concepts and practical applications. \u0026lt;a href=\u0026quot;https://niceonline-my.sharepoint.com/personal/tanaya_dubey_nice_com/_layouts/15/Doc.aspx?sourcedoc=%7B0220E54A-5E54-4D8E-B34B-AFE68A564D66%7D\u0026amp;amp;file=DataWhisperers-Job%20Description.docx\u0026amp;amp;action=default\u0026amp;amp;mobileredirect=true\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/a\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with Snowflake Cortex or similar AI-enabled data platforms. \u0026lt;a href=\u0026quot;https://niceonline-my.sharepoint.com/personal/tanaya_dubey_nice_com/_layouts/15/Doc.aspx?sourcedoc=%7B0220E54A-5E54-4D8E-B34B-AFE68A564D66%7D\u0026amp;amp;file=DataWhisperers-Job%20Description.docx\u0026amp;amp;action=default\u0026amp;amp;mobileredirect=true\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/a\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated experience implementing automation solutions to improve engineering productivity and operational efficiency. \u0026lt;a href=\u0026quot;https://niceonline-my.sharepoint.com/personal/tanaya_dubey_nice_com/_layouts/15/Doc.aspx?sourcedoc=%7B0220E54A-5E54-4D8E-B34B-AFE68A564D66%7D\u0026amp;amp;file=DataWhisperers-Job%20Description.docx\u0026amp;amp;action=default\u0026amp;amp;mobileredirect=true\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/a\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;You Will Have an Advantage If You Also Have\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Strong customer-centric problem-solving capabilities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to trace and analyze data across multiple systems and layers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience building reusable frameworks, utilities, and engineering accelerators.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong ownership mindset with a focus on continuous improvement and innovation. \u0026lt;a href=\u0026quot;https://niceonline-my.sharepoint.com/personal/tanaya_dubey_nice_com/_layouts/15/Doc.aspx?sourcedoc=%7B0220E54A-5E54-4D8E-B34B-AFE68A564D66%7D\u0026amp;amp;file=DataWhisperers-Job%20Description.docx\u0026amp;amp;action=default\u0026amp;amp;mobileredirect=true\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/a\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What\u0026#39;s In It For You?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Opportunity to work on large-scale cloud and data platforms.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exposure to modern data engineering technologies, AI-driven solutions, and real-time processing frameworks.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to influence architecture, automation, and engineering best practices.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborative and innovation-focused work environment.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Enjoy NICE-FLEX!\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Requisition ID: \u0026lt;/strong\u0026gt;11519\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Reporting into: \u0026lt;/strong\u0026gt;Tech Manager\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Role Type: \u0026lt;/strong\u0026gt;Individual Contributor\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;strong\u0026gt;About NiCE \u0026lt;/strong\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4012321101,"name":"CX - R\u0026D Engineering","child_ids":[],"parent_id":4012244101}],"offices":[{"id":4005086101,"name":"India - Pune","location":"India - Pune","child_ids":[],"parent_id":4005049101}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://boards.eu.greenhouse.io/nice/jobs/4973857101?gh_jid=4973857101","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4521445101,"location":{"name":"India - Pune"},"metadata":[{"id":4778158101,"name":"Job Type","value":"Regular","value_type":"single_select"},{"id":4787631101,"name":"Hiring Manager","value":{"name":"Jayesh Deshpande","email":"jayesh.deshpande@nice.com","user_id":4393189101,"employee_id":"189537"},"value_type":"user"},{"id":4614529101,"name":"Category","value":"R\u0026D","value_type":"short_text"},{"id":4614545101,"name":"Job String","value":"R\u0026D.Software Engineering.Software Engineer","value_type":"short_text"},{"id":4787135101,"name":"(HRBP) Critical Role","value":"Developer","value_type":"single_select"},{"id":4952164101,"name":"(HRBP) Acquisition Job","value":"Not Applicable","value_type":"single_select"},{"id":7821998101,"name":"TA Director Only – Campaign","value":null,"value_type":"yes_no"}],"id":4973857101,"updated_at":"2026-09-11T03:58:47-04:00","requisition_id":"11716","title":"Specialist Software Engineer, CX","company_name":"NICE","first_published":"2026-09-11T03:58:47-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;So, what’s the role all about?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;A Software Engineer in\u0026amp;nbsp;\u0026lt;strong\u0026gt;Python, Scala\u0026lt;/strong\u0026gt;\u0026amp;nbsp;holds a prominent position in software development teams, responsible for designing, developing, and implementing complex data solutions that leverage both frontend and backend technologies. Here\u0026#39;s an overview of the key responsibilities and qualifications for this role:\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;How will you make an impact?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Participate in our product development from ideation to deployment and beyond.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain quality, ensure responsiveness, and help optimize new and existing systems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop AI-enabled services and workflows, including self-serve tooling for creating, evaluating, and improving AI assistants\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with the rest of the engineering team to design and build new features on time and to budget.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain code integrity and organization.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Understanding and implementation of security and data protection.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Understanding of the Business Change cycle from inception to implementation, including the organization of Change initiative\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to coordinate build and release activities with key stakeholders.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Have you got what it takes?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Bachelor’s degree in computer science, Business Information Systems or related field or equivalent work experience is required.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;7+ year (Senior Software Engineer) experience in software development\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You have proficiency in using AI coding tools (e.g., Claude Code, Codex, Cursor) in the full software development lifecycle, including designing, generating code, testing, monitoring and releasing software\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Prior technical experience in Big Data infrastructure, Cost Efficiency \u0026amp;amp; Governance, you\u0026#39;ve built meaningful pieces of data infrastructure. Bonus if those were open-sourced technologies like Spark, Iceberg and Airflow\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in Scala or Python\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with AWS Technology including (EKS, EMR, S3, Kinesis, Lambda’s, Firehose, IAM, CloudWatch, etc)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent communication skills, problem-solving skills, decision-making skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in Kafka, Kubernetes operators\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in Databases like Snowflake\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in CI/CD, git, github Actions Jenkins based pipeline deployments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong experience in SQL\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What’s in it for you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr!\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Enjoy NiCE-FLEX!\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Requisition ID:11716\u0026lt;/strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;Reporting into:\u0026lt;/strong\u0026gt; Tech Manager\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;Role Type:\u0026lt;/strong\u0026gt; Individual Contributor\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;strong\u0026gt;About NiCE \u0026lt;/strong\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4012321101,"name":"CX - R\u0026D Engineering","child_ids":[],"parent_id":4012244101}],"offices":[{"id":4005086101,"name":"India - Pune","location":"India - Pune","child_ids":[],"parent_id":4005049101}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://boards.eu.greenhouse.io/nice/jobs/4843981101?gh_jid=4843981101","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4459039101,"location":{"name":"USA - Remote"},"metadata":[{"id":4778158101,"name":"Job Type","value":"Regular","value_type":"single_select"},{"id":4787631101,"name":"Hiring Manager","value":{"name":"Adam Ackerman","email":"adam.ackerman@nice.com","user_id":4596673101,"employee_id":"199951"},"value_type":"user"},{"id":4614529101,"name":"Category","value":"SALES","value_type":"short_text"},{"id":4614545101,"name":"Job String","value":"Sales.Account Executive.Account Executive","value_type":"short_text"},{"id":4787135101,"name":"(HRBP) Critical Role","value":"QCR","value_type":"single_select"},{"id":4952164101,"name":"(HRBP) Acquisition Job","value":"Not Applicable","value_type":"single_select"},{"id":7821998101,"name":"TA Director Only – Campaign","value":null,"value_type":"yes_no"}],"id":4843981101,"updated_at":"2026-08-28T02:17:11-04:00","requisition_id":"10649","title":"Strategic Account Executive - Healthcare (West)","company_name":"NICE","first_published":"2026-06-08T12:12:33-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;So, what’s the role all about?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The\u0026amp;nbsp;\u0026lt;strong\u0026gt;Account Executive\u0026lt;/strong\u0026gt; is responsible for seeking and maintaining relationships with NiCE Customers, identifying new sales opportunities, and building market share in their regions within \u0026lt;strong\u0026gt;Healthcare Providers\u0026lt;/strong\u0026gt;. This position is required to increase revenue streams within business, commercial, and enterprise contact centers.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This position requires candidates reside within the\u0026amp;nbsp;\u0026lt;strong\u0026gt;West Coast.\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;How will you make an impact?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Responsible for achieving annual sales quota and personally negotiating Enterprise-wide agreements.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Coordinate and lead all sales activities to achieve business goals.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensure the proposed sales and solutions capitalize on NiCE CXone Mpower\u0026#39;s strengths and can be implemented successfully.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Establishing new strategic relationships while maintaining existing relationships and analyzing customer’s business situations to identify constraints and new opportunities due to technological advances.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop and maintain high-level relations with ‘C’levels.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Initiate, support, develop and monitor purchasing agreements between NiCE CXone Mpower and the customer.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Have you got what it takes?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;10+ years of experience selling multiple software products (portfolio sales) and services into sophisticated accounts in a hunter-type of role.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Minimum of 1-2 years selling AI Software Solutions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong understanding of AI technology \u0026amp;amp; its applications\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Superior relationship and client management skills that effectively build trust and credibly manage/resolve customer escalations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborative approach to sales that includes working with multiple groups both internally and externally.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exceptional communication and presentation skills that build confidence and credibility with C and VP-level executives.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Inherent self-sufficiency, flexibility and confidence with a preference for autonomy to take ownership and manage activities \u0026amp;amp; processes to achieve revenue results.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;You will have an advantage if you also have:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience/knowledge of CCaaS, CX, and/or Conversational Ai solutions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience/knowledge selling a full suite of SaaS products.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What’s in it for you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Requisite ID:\u0026lt;/strong\u0026gt; 10649\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Reporting into:\u0026lt;/strong\u0026gt;\u0026amp;nbsp;Director of Sales\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Role Type:\u0026lt;/strong\u0026gt;\u0026amp;nbsp;Individual Contributor\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;strong\u0026gt;About NiCE \u0026lt;/strong\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4012241101,"name":"CX Americas, Management","child_ids":[4012275101,4012284101,4012279101,4012272101,4012278101,4020726101,4020728101,4020723101,4020729101,4020724101,4020727101,4020730101,4012276101,4020725101,4012273101,4012274101,4012282101,4020722101,4012281101,4012280101,4016670101,4060234101,4042900101,4060233101,4012283101,4029753101],"parent_id":null}],"offices":[{"id":4005168101,"name":"USA - Remote","location":"USA - Remote","child_ids":[],"parent_id":4005091101}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://boards.eu.greenhouse.io/nice/jobs/4879939101?gh_jid=4879939101","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4477602101,"location":{"name":"USA - Atlanta, GA; USA - Hoboken, NJ; USA - Sandy, UT"},"metadata":[{"id":4778158101,"name":"Job Type","value":"Regular","value_type":"single_select"},{"id":4787631101,"name":"Hiring Manager","value":{"name":"Rich Lau","email":"rich.lau@nice.com","user_id":4598622101,"employee_id":"199921"},"value_type":"user"},{"id":4614529101,"name":"Category","value":"IT","value_type":"short_text"},{"id":4614545101,"name":"Job String","value":"R\u0026D.Software Engneering. Software Engineer Mgmt","value_type":"short_text"},{"id":4787135101,"name":"(HRBP) Critical Role","value":"Not Applicable","value_type":"single_select"},{"id":4952164101,"name":"(HRBP) Acquisition Job","value":"Not Applicable","value_type":"single_select"},{"id":7821998101,"name":"TA Director Only – Campaign","value":null,"value_type":"yes_no"}],"id":4879939101,"updated_at":"2026-08-28T02:17:11-04:00","requisition_id":"11075","title":"Team Lead, AI Engineering","company_name":"NICE","first_published":"2026-06-08T13:54:30-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2 class=\u0026quot;s5\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;s4\u0026quot;\u0026gt;Team Lead, AI Engineering\u0026lt;/span\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p class=\u0026quot;s3\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;s6\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span class=\u0026quot;s7\u0026quot;\u0026gt;So, what’s the role all about?\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;s9\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;s8\u0026quot;\u0026gt;NICE is assembling a core engineering team to build the internal AI platform that powers intelligent automation across the enterprise.\u0026lt;span class=\u0026quot;Apple-converted-space\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;s8\u0026quot;\u0026gt;As Team Lead, AI Engineering in the Orchestration AI Development team, you will lead a hands-on engineering team responsible for building the foundational AI platform capabilities that enable teams across NICE to move faster, automate intelligently, and deliver measurable business impact.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;s9\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;s8\u0026quot;\u0026gt;You will\u0026lt;span class=\u0026quot;Apple-converted-space\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;s8\u0026quot;\u0026gt;guide\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;s8\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;Apple-converted-space\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;the\u0026lt;span class=\u0026quot;Apple-converted-space\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;s8\u0026quot;\u0026gt;design, delivery, and production readiness\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;s8\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;Apple-converted-space\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;of NICE\u0026#39;s AI architecture\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;s8\u0026quot;\u0026gt;, including\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;s8\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;Apple-converted-space\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;the\u0026lt;span class=\u0026quot;Apple-converted-space\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;s8\u0026quot;\u0026gt;MCP\u0026lt;span class=\u0026quot;Apple-converted-space\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;s8\u0026quot;\u0026gt;integration layer\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;s8\u0026quot;\u0026gt;,\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;s8\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;Apple-converted-space\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;agent orchestration engine,\u0026lt;span class=\u0026quot;Apple-converted-space\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;s8\u0026quot;\u0026gt;Models Gateway, RAG pipelines,\u0026lt;span class=\u0026quot;Apple-converted-space\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;s8\u0026quot;\u0026gt;prompt management, LLM evaluation, and\u0026lt;span class=\u0026quot;Apple-converted-space\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;s8\u0026quot;\u0026gt;developer\u0026lt;span class=\u0026quot;Apple-converted-space\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;s8\u0026quot;\u0026gt;tooling. This role requires both technical depth and people leadership: you will set engineering direction, coach engineers, remove delivery barriers, and ensure platform capabilities are scalable, secure, observable, and adopted by internal teams.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;s9\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;s8\u0026quot;\u0026gt;This is a leadership role for a builder who remains close to\u0026lt;span class=\u0026quot;Apple-converted-space\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;s8\u0026quot;\u0026gt;the technology\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;s8\u0026quot;\u0026gt;. You will partner closely with the Software Architect, DevOps, Security, Product, and business stakeholders to translate complex enterprise needs into reliable AI platform capabilities while growing a high-performing engineering team.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;s3\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;s10\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;s11\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;s7\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;strong\u0026gt;How will you make an impact? \u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;s3\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;s10\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;s3\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;s8\u0026quot;\u0026gt;You will\u0026lt;span class=\u0026quot;Apple-converted-space\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;s8\u0026quot;\u0026gt;lead the team that builds\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;s8\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;Apple-converted-space\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;and\u0026lt;span class=\u0026quot;Apple-converted-space\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;s8\u0026quot;\u0026gt;scales\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;s8\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;Apple-converted-space\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;the core components of NICE\u0026#39;s AI platform,\u0026lt;span class=\u0026quot;Apple-converted-space\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;s8\u0026quot;\u0026gt;including\u0026lt;span class=\u0026quot;Apple-converted-space\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;s8\u0026quot;\u0026gt;the integration layer, agent platform, Models Gateway, RAG pipelines,\u0026lt;span class=\u0026quot;Apple-converted-space\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;s8\u0026quot;\u0026gt;prompt and evaluation systems,\u0026lt;span class=\u0026quot;Apple-converted-space\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;s8\u0026quot;\u0026gt;and developer tooling\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;s8\u0026quot;\u0026gt;. You will balance\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;s8\u0026quot;\u0026gt;hands-on\u0026lt;span class=\u0026quot;Apple-converted-space\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;s8\u0026quot;\u0026gt;technical leadership\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;s8\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;Apple-converted-space\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;with\u0026lt;span class=\u0026quot;Apple-converted-space\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;s8\u0026quot;\u0026gt;team development, delivery ownership, stakeholder alignment, and operational excellence\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;s8\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;s3\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;s10\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;s3\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span class=\u0026quot;s7\u0026quot;\u0026gt;Lead Platform Engineering Delivery\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;div class=\u0026quot;s13\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;s12\u0026quot;\u0026gt;•\u0026lt;span class=\u0026quot;Apple-converted-space\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;s10\u0026quot;\u0026gt;Lead the engineering roadmap and delivery execution for core AI platform capabilities, ensuring priorities are clear, sequenced, and aligned to business outcomes\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;div class=\u0026quot;s13\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;s12\u0026quot;\u0026gt;•\u0026lt;span class=\u0026quot;Apple-converted-space\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;s10\u0026quot;\u0026gt;Partner with architecture, DevOps, Security, Product, and business stakeholders to translate complex requirements into scalable technical plans\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;div class=\u0026quot;s13\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;s12\u0026quot;\u0026gt;•\u0026lt;span class=\u0026quot;Apple-converted-space\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;s10\u0026quot;\u0026gt;Own delivery quality across releases, including code review standards, test coverage, production readiness, operational runbooks, and rollback plans\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;p class=\u0026quot;s3\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;s7\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;s3\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span class=\u0026quot;s7\u0026quot;\u0026gt;Build and Develop a High-Performing AI Engineering Team\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;div class=\u0026quot;s13\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;s12\u0026quot;\u0026gt;•\u0026lt;span class=\u0026quot;Apple-converted-space\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;s10\u0026quot;\u0026gt;Lead, mentor, and grow engineers working across AI platform, full-stack development, integration, orchestration, evaluation, and production operations\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;div class=\u0026quot;s13\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;s12\u0026quot;\u0026gt;•\u0026lt;span class=\u0026quot;Apple-converted-space\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;s10\u0026quot;\u0026gt;Create\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;s10\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;Apple-converted-space\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;a strong engineering culture focused on ownership, technical excellence, learning, collaboration, and pragmatic delivery\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;div class=\u0026quot;s13\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;s12\u0026quot;\u0026gt;•\u0026lt;span class=\u0026quot;Apple-converted-space\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;s10\u0026quot;\u0026gt;Coach team members through technical decisions, design reviews, incident learnings, and career development while maintaining high standards for execution\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;p class=\u0026quot;s3\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;s7\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;s3\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;s7\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Guide Core AI Platform Architecture and Execution\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;div class=\u0026quot;s13\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;s12\u0026quot;\u0026gt;•\u0026lt;span class=\u0026quot;Apple-converted-space\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;s10\u0026quot;\u0026gt;Guide implementation of MCP server and client libraries that connect enterprise systems to AI agents, including Atlassian, Microsoft 365, ServiceNow, Workday, Salesforce, and Snowflake\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;div class=\u0026quot;s13\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;s12\u0026quot;\u0026gt;•\u0026lt;span class=\u0026quot;Apple-converted-space\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;s10\u0026quot;\u0026gt;Lead delivery of agent orchestration capabilities, including\u0026lt;span class=\u0026quot;Apple-converted-space\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;s10\u0026quot;\u0026gt;ReAct\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;s10\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;Apple-converted-space\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;loops, tool-augmented reasoning, multi-agent workflows, memory, state management, and A2A interoperability\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;div class=\u0026quot;s13\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;s12\u0026quot;\u0026gt;•\u0026lt;span class=\u0026quot;Apple-converted-space\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;s10\u0026quot;\u0026gt;Ensure technical designs address security, authentication, reliability, performance, observability, and long-term maintainability\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;p class=\u0026quot;s3\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;s7\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;s3\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span class=\u0026quot;s7\u0026quot;\u0026gt;Scale Models Gateway, RAG, and Evaluation Capabilities\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;div class=\u0026quot;s13\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;s12\u0026quot;\u0026gt;•\u0026lt;span class=\u0026quot;Apple-converted-space\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;s10\u0026quot;\u0026gt;Lead development of the Models Gateway, including provider abstraction, model routing, fallback chains, cost-based dispatch, latency budgeting, quota enforcement, and FinOps visibility\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;div class=\u0026quot;s13\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;s12\u0026quot;\u0026gt;•\u0026lt;span class=\u0026quot;Apple-converted-space\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;s10\u0026quot;\u0026gt;Oversee RAG pipeline design, including ingestion, chunking, embedding generation, metadata enrichment, hybrid search, re-ranking, context assembly, and vector index optimization\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;div class=\u0026quot;s13\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;s12\u0026quot;\u0026gt;•\u0026lt;span class=\u0026quot;Apple-converted-space\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;s10\u0026quot;\u0026gt;Establish standards for prompt management, version control, environment promotion, rollback, LLM evaluation, regression testing, hallucination detection, and human-in-the-loop feedback\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;p class=\u0026quot;s3\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;s7\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;s3\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span class=\u0026quot;s7\u0026quot;\u0026gt;Drive Adoption, Governance, and Cross-Functional Impact\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;div class=\u0026quot;s13\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;s12\u0026quot;\u0026gt;•\u0026lt;span class=\u0026quot;Apple-converted-space\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;s10\u0026quot;\u0026gt;Partner with internal teams to identify high-value AI use cases and convert them into reusable platform capabilities, SDKs, patterns, and documentation\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;div class=\u0026quot;s13\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;s12\u0026quot;\u0026gt;•\u0026lt;span class=\u0026quot;Apple-converted-space\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;s10\u0026quot;\u0026gt;Define governance practices that support responsible AI development, secure enterprise integration, cost transparency, and compliant use of internal data\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;div class=\u0026quot;s13\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;s12\u0026quot;\u0026gt;•\u0026lt;span class=\u0026quot;Apple-converted-space\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;s10\u0026quot;\u0026gt;Measure platform adoption, reliability, developer productivity, operational efficiency, and business impact through clear dashboards and success metrics\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;p class=\u0026quot;s3\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;s7\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;s3\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span class=\u0026quot;s7\u0026quot;\u0026gt;Ensure Production Excellence and Continuous Improvement\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;s3\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;s10\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;s11\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span class=\u0026quot;s7\u0026quot;\u0026gt;Have you got what it takes?\u0026lt;span class=\u0026quot;Apple-converted-space\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;div class=\u0026quot;s13\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;s14\u0026quot;\u0026gt;•\u0026lt;span class=\u0026quot;Apple-converted-space\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;s10\u0026quot;\u0026gt;7+ years of professional software engineering experience, including hands-on experience with Python, TypeScript, or similar languages in production environments\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;div class=\u0026quot;s13\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;s14\u0026quot;\u0026gt;•\u0026lt;span class=\u0026quot;Apple-converted-space\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;s10\u0026quot;\u0026gt;2+ years of technical leadership, team leadership, or engineering management experience, with a track record of mentoring engineers and driving delivery outcomes\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;div class=\u0026quot;s13\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;s14\u0026quot;\u0026gt;•\u0026lt;span class=\u0026quot;Apple-converted-space\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;s10\u0026quot;\u0026gt;Hands-on experience building and deploying LLM-powered applications, including RAG pipelines, agents, tool use, prompt engineering systems, or evaluation frameworks\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;div class=\u0026quot;s13\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;s14\u0026quot;\u0026gt;•\u0026lt;span class=\u0026quot;Apple-converted-space\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;s10\u0026quot;\u0026gt;Strong understanding of REST API design, async programming, distributed systems, event-driven architecture, and production engineering practices\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;div class=\u0026quot;s13\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;s14\u0026quot;\u0026gt;•\u0026lt;span class=\u0026quot;Apple-converted-space\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;s10\u0026quot;\u0026gt;Experience with at least one agent or orchestration framework such as\u0026lt;span class=\u0026quot;Apple-converted-space\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;s10\u0026quot;\u0026gt;LangChain\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;s10\u0026quot;\u0026gt;,\u0026lt;span class=\u0026quot;Apple-converted-space\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;s10\u0026quot;\u0026gt;LangGraph\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;s10\u0026quot;\u0026gt;,\u0026lt;span class=\u0026quot;Apple-converted-space\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;s10\u0026quot;\u0026gt;AutoGen\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;s10\u0026quot;\u0026gt;,\u0026lt;span class=\u0026quot;Apple-converted-space\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;s10\u0026quot;\u0026gt;CrewAI\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;s10\u0026quot;\u0026gt;, or equivalent\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;div class=\u0026quot;s13\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;s14\u0026quot;\u0026gt;•\u0026lt;span class=\u0026quot;Apple-converted-space\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;s10\u0026quot;\u0026gt;Practical knowledge of Azure services, including Azure OpenAI, Azure Storage, Azure AI Search, Azure Container Apps, AKS, or related cloud-native services\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;div class=\u0026quot;s13\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;s14\u0026quot;\u0026gt;•\u0026lt;span class=\u0026quot;Apple-converted-space\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;s10\u0026quot;\u0026gt;Demonstrated ability to set engineering standards for code quality, testing, documentation, security, observability, and CI/CD\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;div class=\u0026quot;s13\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;s14\u0026quot;\u0026gt;•\u0026lt;span class=\u0026quot;Apple-converted-space\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;s10\u0026quot;\u0026gt;Strong communication and stakeholder management skills, with the ability to translate technical complexity into clear business impact\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;div class=\u0026quot;s13\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;s14\u0026quot;\u0026gt;•\u0026lt;span class=\u0026quot;Apple-converted-space\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;s10\u0026quot;\u0026gt;Ability to lead through ambiguity, prioritize effectively, and keep teams aligned in a fast-moving environment with evolving requirements\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;p class=\u0026quot;s3\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;s7\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;s3\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span class=\u0026quot;s7\u0026quot;\u0026gt;Bonus:\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;div class=\u0026quot;s13\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;s14\u0026quot;\u0026gt;•\u0026lt;span class=\u0026quot;Apple-converted-space\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;s10\u0026quot;\u0026gt;Experience implementing MCP servers, clients, or similar tool-integration protocols at enterprise scale\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;div class=\u0026quot;s13\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;s14\u0026quot;\u0026gt;•\u0026lt;span class=\u0026quot;Apple-converted-space\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;s10\u0026quot;\u0026gt;Familiarity with Anthropic Claude API, Azure AI Foundry, Azure OpenAI, tool use patterns, and multi-turn conversation management\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;div class=\u0026quot;s13\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;s14\u0026quot;\u0026gt;•\u0026lt;span class=\u0026quot;Apple-converted-space\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;s10\u0026quot;\u0026gt;Experience with vector databases such as Azure AI Search,\u0026lt;span class=\u0026quot;Apple-converted-space\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;s10\u0026quot;\u0026gt;pgvector\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;s10\u0026quot;\u0026gt;,\u0026lt;span class=\u0026quot;Apple-converted-space\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;s10\u0026quot;\u0026gt;Qdrant\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;s10\u0026quot;\u0026gt;,\u0026lt;span class=\u0026quot;Apple-converted-space\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;s10\u0026quot;\u0026gt;Weaviate\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;s10\u0026quot;\u0026gt;, or Pinecone\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;div class=\u0026quot;s13\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;s14\u0026quot;\u0026gt;•\u0026lt;span class=\u0026quot;Apple-converted-space\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;s10\u0026quot;\u0026gt;Knowledge of LLM evaluation frameworks such as Evals, RAGAS,\u0026lt;span class=\u0026quot;Apple-converted-space\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;s10\u0026quot;\u0026gt;LangSmith\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;s10\u0026quot;\u0026gt;, or custom harness development\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;div class=\u0026quot;s13\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;s14\u0026quot;\u0026gt;•\u0026lt;span class=\u0026quot;Apple-converted-space\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;s10\u0026quot;\u0026gt;Experience leading developer\u0026lt;span class=\u0026quot;Apple-converted-space\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;s10\u0026quot;\u0026gt;platform\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;s10\u0026quot;\u0026gt;, internal tools, AI\u0026lt;span class=\u0026quot;Apple-converted-space\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;s10\u0026quot;\u0026gt;platform\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;s10\u0026quot;\u0026gt;, or infrastructure engineering teams\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;div class=\u0026quot;s13\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;s14\u0026quot;\u0026gt;•\u0026lt;span class=\u0026quot;Apple-converted-space\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;s10\u0026quot;\u0026gt;Background in enterprise IT systems integration, including Jira, ServiceNow, Salesforce, Workday, Microsoft 365, or Snowflake\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;div class=\u0026quot;s13\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;s14\u0026quot;\u0026gt;•\u0026lt;span class=\u0026quot;Apple-converted-space\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;s10\u0026quot;\u0026gt;Familiarity with\u0026lt;span class=\u0026quot;Apple-converted-space\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;s10\u0026quot;\u0026gt;OpenTelemetry\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;s10\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;Apple-converted-space\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;instrumentation, Azure Monitor, Grafana, FinOps, and production reliability practices\u0026lt;/span\u0026gt;\u0026lt;/div\u0026gt;\n\u0026lt;p class=\u0026quot;s3\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;s10\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;s3\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span class=\u0026quot;s7\u0026quot;\u0026gt;Why Join Us?\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;s3\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;s10\u0026quot;\u0026gt;At\u0026lt;span class=\u0026quot;Apple-converted-space\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;s10\u0026quot;\u0026gt;NiCE\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;s10\u0026quot;\u0026gt;, we don’t just connect systems,\u0026lt;span class=\u0026quot;Apple-converted-space\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;s10\u0026quot;\u0026gt;we connect people, platforms, and possibilities.\u0026lt;span class=\u0026quot;Apple-converted-space\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;s10\u0026quot;\u0026gt;In this role, you’ll lead a team at the center of\u0026lt;span class=\u0026quot;Apple-converted-space\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;s10\u0026quot;\u0026gt;NiCE’s\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;s10\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;Apple-converted-space\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;internal AI transformation, building\u0026lt;span class=\u0026quot;Apple-converted-space\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;s10\u0026quot;\u0026gt;the platform\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;s10\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;Apple-converted-space\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;foundations that help teams automate work, improve developer productivity, and scale AI responsibly across the enterprise.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;s3\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;s10\u0026quot;\u0026gt;If you are a technical leader, hands-on builder, and collaborative people manager who is excited to shape how AI is engineered, governed, and adopted at enterprise scale, this is your opportunity to build the future of work with\u0026lt;span class=\u0026quot;Apple-converted-space\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;s10\u0026quot;\u0026gt;NiCE\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;s10\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;s3\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;s10\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;s11\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span class=\u0026quot;s15\u0026quot;\u0026gt;What’s in it for you?\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;s5\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;s8\u0026quot;\u0026gt;Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr!\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;s11\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span class=\u0026quot;s8\u0026quot;\u0026gt;Enjoy NiCE-FLEX!\u0026lt;span class=\u0026quot;Apple-converted-space\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;s11\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;s8\u0026quot;\u0026gt;At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;strong\u0026gt;About NiCE \u0026lt;/strong\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4060479101,"name":"GCO - IT","child_ids":[],"parent_id":4016399101}],"offices":[{"id":4005059101,"name":"USA - Hoboken, NJ","location":"USA - Hoboken, NJ","child_ids":[],"parent_id":4005091101}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://boards.eu.greenhouse.io/nice/jobs/4870692101?gh_jid=4870692101","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4472843101,"location":{"name":"United Kingdom - Remote"},"metadata":[{"id":4778158101,"name":"Job Type","value":"No PN","value_type":"single_select"},{"id":4787631101,"name":"Hiring Manager","value":{"name":"Gianni Pio Lupo","email":"giannipio.lupo@nice.com","user_id":4109973101,"employee_id":"154697"},"value_type":"user"},{"id":4614529101,"name":"Category","value":"SUPPORT","value_type":"short_text"},{"id":4614545101,"name":"Job String","value":"Support.Technical Support.Technical Support Mgmt","value_type":"short_text"},{"id":4787135101,"name":"(HRBP) Critical Role","value":"Not Applicable","value_type":"single_select"},{"id":4952164101,"name":"(HRBP) Acquisition Job","value":"Not Applicable","value_type":"single_select"},{"id":7821998101,"name":"TA Director Only – Campaign","value":null,"value_type":"yes_no"}],"id":4870692101,"updated_at":"2026-08-28T02:17:11-04:00","requisition_id":"10963","title":"Team Lead, Technical Support","company_name":"NICE","first_published":"2026-05-27T08:28:42-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Team Lead, Technical Support.\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;So, what’s the role all about?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Any issue with our software that impairs the operation of a customer’s contact centre has significant financial ramifications for them. Our ability to restore service, improve their understanding, and resolve chronic issues will greatly increase the value they receive from our solutions and will reduce financial risk when they experience problems.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;How will you make an impact?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Demonstrate deep subject matter expertise in our core technologies, as well as at least one other technology specialty, and develop expertise in a second area of specialty.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide advanced technical support to customers via phone, online, chat, and email and use tools and advanced expertise to pull and effectively analyse logs, traces, packet captures, etc. to determine root cause of issues.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrate professional, assertive, articulate, and friendly verbal and written communication in all aspects of your work. Take full ownership of all communication needs related to the management of troubleshooting efforts internally and externally, building confidence across all customers and stakeholders that we are progressing properly towards resolution.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Effectively mentor colleagues on their communication, troubleshooting, process, product knowledge and case work.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Encourage productive debate and discussion with colleagues to more thoroughly analyse and resolve problems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Be influential in improving procedures and processes that improve our efficiency and effectiveness.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensure that each case that you own is progressing according to the response and resolution targets as specified in our Service Level Agreements (SLA). Assist colleagues in accelerating their cases toward timely resolution.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide root cause correction, not just symptom relief. Ensure that all facets of the problem are evaluated to eliminate the recurrence of the issue. Exemplify tenacity in resolving core issues that fully resolve problems and assist peers in doing the same.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proactively manage personally assigned and cases from the queue based upon severity and priority of each issue and your skills and ability to resolve.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Open and monitor incidents created with 3rd party providers. Work with other internal stakeholders to improve our interactions and success in handling these incidents.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Obtain and maintain certification as a Knowledge-Cantered Service (KCS) Publisher, create useful knowledge content, and update existing knowledgebase articles using KCS methodology. Provide coaching to others on KCS best practices.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify, document, and report issues with software, design, reliability, and maintenance issues to the proper teams, ensuring that they are aware of and are addressing customer expectations. Gather, validate, and document all pertinent details related to an issue believed to be a bug to enable the receiving R\u0026amp;amp;D resource to duplicate the issue easily and rapidly. Work with R\u0026amp;amp;D as needed during isolation, correction, and implementation of any delivered resolution.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop and maintain consistent and exemplary performance on all key performance indicators, modelling a higher-level achievement for level 1 Technical Support Engineers as well as your peers at the same job level.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Properly de-escalate customers through expert communication and resource engagement, ensuring that all customers that you influence are receiving excellent service. Expected to handle more complex and escalated cases.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrate a deep understanding of networking technologies and how they are utilized by our products, platform, and customers. Expert at reading and analysing network and other technical diagrams to aid in problem diagnosis and resolution and often provide mentoring to colleagues to improve their technical abilities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide training to colleagues in real time as you perform your work and assist them in being successful in their roles. Develop training materials, best practice documentation, and other resources that will help others, including customers, to be more successful with our products.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;While a consistent work schedule is a norm, the ability to work a flexible schedule and provide on-call services is needed from time to time.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Have you got what it takes?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;7+ years’ work experience in a technical customer service role, preferably in a technical support capacity.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Minimum of three years of experience working with and advanced knowledge of technologies such as SaaS, telecommunications, contact centre software, networking technologies such as VOIP, QoS SIP, APIs, BOTs TCP/IP, HTTP, HTTPS, SFTP, scripting, load balancers, proxies, firewalls, and Relational Databases (MSSQL, Oracle, MySQL).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent technical, analytical, and problem-solving skills for diverse and complex issues in high-pressure, complex, SaaS multi-platform/system/vendor environments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent professional, written and verbal communications skills with the ability to capture all details in written form during conversations. Communication is assertive, articulate, and friendly while building confidence across all stakeholders you work with.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Time management skills that allow you to work in a highly influential manner in an interrupt-driven environment. Ability to multi-task and maintain professional composure during stressful situations, prioritizing your activities appropriately.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Superior analytical and problem-solving skills while managing diverse and complex issues in high-pressure, complex, multi-platform/system/vendor environments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven ability to utilize, create and update knowledgebase resources in the course of your work.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven ability to drive escalated customer problems to resolution utilizing appropriate internal and external resources.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to communicate effectively across all company teams such as Product Management, Research and Development, Quality Assurance, Professional Services, and Executive/Senior Management teams to resolve technical issues.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Industry experience including understanding of the contact centre business, as well as general market and business trends.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Understanding of networking technologies and telecommunications architecture (PBX, Carriers, VoIP).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated ability to work independently as part of a larger team.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to excel in a fast-paced, agile environment with assertiveness, critical thinking, and strong problem-solving skills.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to adapt quickly to change, think on your feet, communicate positively and work proactively.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;You will have an advantage if you also have:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Ability to troubleshoot VoIP, telephony/telecom technologies, MPLS, SIP, Ethernet, OC-X, 1+ and toll-free services.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in a technical support role in a software or telecommunications environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Workforce Management software and/or outbound dialler experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Web Services and API knowledge and understanding of conceptual use.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Competent in database and SQL concepts.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Education Requirement:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Bachelor’s degree in computer science, Business Information Systems, Networking or a similar field, or equivalent work experience required.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Requisition ID: 10963.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Reporting into: Manager, Technical Support.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Role type: Individual contributor.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;#LI-Remote\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;strong\u0026gt;About NiCE \u0026lt;/strong\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4060229101,"name":"CX - Platform Operations","child_ids":[],"parent_id":4058412101}],"offices":[{"id":4005082101,"name":"United Kingdom - London","location":"United Kingdom - London","child_ids":[],"parent_id":4005102101}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://boards.eu.greenhouse.io/nice/jobs/4959369101?gh_jid=4959369101","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4515146101,"location":{"name":"India - Pune"},"metadata":[{"id":4778158101,"name":"Job Type","value":"Regular","value_type":"single_select"},{"id":4787631101,"name":"Hiring Manager","value":{"name":"Dheerendra Kumar","email":"dheerendra.kumar@niceactimize.com","user_id":4104008101,"employee_id":"99824"},"value_type":"user"},{"id":4614529101,"name":"Category","value":"PROFESSIONAL SERVICES","value_type":"short_text"},{"id":4614545101,"name":"Job String","value":"R\u0026D.Software Engineering.Software Engineering Mgmt","value_type":"short_text"},{"id":4787135101,"name":"(HRBP) Critical Role","value":"Not Applicable","value_type":"single_select"},{"id":4952164101,"name":"(HRBP) Acquisition Job","value":"Not Applicable","value_type":"single_select"},{"id":7821998101,"name":"TA Director Only – Campaign","value":false,"value_type":"yes_no"}],"id":4959369101,"updated_at":"2026-08-28T02:17:11-04:00","requisition_id":"11639","title":"Tech Manager, Actimize","company_name":"NICE","first_published":"2026-08-25T05:52:34-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;So, what’s the role all about?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;NiCE Actimize is currently seeking to hire Technical Manager, skilled at implementing a complex on premise as well as hosted SaaS Actimize solutions to join the Actimize professional services team at Global Talent Center in PUNE INDIA. We are looking for a talented \u0026amp;amp; motivated professional interested in working on the latest Actimize regulatory compliance offerings with special emphasis in managing a teams dedicated to implementation, customization and configuration. You are someone who is not afraid to roll up your sleeves and get down \u0026amp;amp; dirty with intricate code \u0026amp;amp; SQL queries, enhance product with complex needs. If yes, then come be part of the Actimize Professional Services Team.\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;How will you make an impact?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Manage the teams\u0026#39; delivery to a successful release by tracking work, dependencies and risks and taking corrective actions as necessary.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Be accountable for the technical delivery and quality of the team’s release by ensuring best quality engineering practices are followed including (but not limited to): writing and running of unit tests, smoke- and regression, code reviews, and design practices\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Be POC for the team and highlight any delivery risks\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Facilitate and support team member’s technical and career growth objectives through training, leadership opportunities, challenging work assignments, and focused mentorship.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ownership of individual and teams utilization.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Direct participation and delegation of all recruitment and hiring activities\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaboration with R\u0026amp;amp;D, Other implementation teams and Customer support teams\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proactive and on-going performance management activities including, regular 1:1s for establishing direction and providing corrective and reinforcing feed-back intended to help engineers to define and achieve career objectives\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Have you got what it takes?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;12+ years of experience in software development\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Resource management experience, including resource appraisals, risk management, backup planning and work planning and allocation\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;3+ years leading a high performing development team or software product implementation environment.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exposure to onsite / offshore working model.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Senior Stakeholder management.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in high performance, highly available and scalable system\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in installation, customization and configuration of complex SAAS hosted software product.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experienced with private and public cloud infrastructures and technologies such as Amazon Web Services (AWS), Google Cloud Engine or Azure and should be able to drive discussion solutioning on cloud technologies\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficient in Database concepts and hands on experience working on Oracle/ SQL server, Postgres.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Well aware of Unix / Linux and basic Shell scripting.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Understanding of standard deployment practices and basic understanding of industry standard tools such as Jenkins, Docker, VMs, Kubernetes, Artifactory\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Professional services experience is plus.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Compliance / Banking domain knowledge and/or exposure to AML/ IFM / financial market compliance is plus\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What’s in it for you?\u0026lt;/strong\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr!\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Enjoy NiCE-FLEX! \u0026lt;/strong\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Requisition ID:\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt; 11639\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Reporting into:\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Group Manager\u0026lt;/span\u0026gt;\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Role Type: \u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Tech Manager\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;strong\u0026gt;About NiCE \u0026lt;/strong\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4023801101,"name":"Actimize - Services - International","child_ids":[],"parent_id":4012238101}],"offices":[{"id":4005086101,"name":"India - Pune","location":"India - Pune","child_ids":[],"parent_id":4005049101}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://boards.eu.greenhouse.io/nice/jobs/4959048101?gh_jid=4959048101","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4514993101,"location":{"name":"India - Pune"},"metadata":[{"id":4778158101,"name":"Job Type","value":"Regular","value_type":"single_select"},{"id":4787631101,"name":"Hiring Manager","value":{"name":"Piyush Zambre","email":"piyush.zambre@nice.com","user_id":4113554101,"employee_id":"103132"},"value_type":"user"},{"id":4614529101,"name":"Category","value":"CLOUD OPERATIONS","value_type":"short_text"},{"id":4614545101,"name":"Job String","value":"Cloud Operations.Cloud Application Operations.Cloud Operations Mgmt","value_type":"short_text"},{"id":4787135101,"name":"(HRBP) Critical Role","value":"Not Applicable","value_type":"single_select"},{"id":4952164101,"name":"(HRBP) Acquisition Job","value":"Not Applicable","value_type":"single_select"},{"id":7821998101,"name":"TA Director Only – Campaign","value":false,"value_type":"yes_no"}],"id":4959048101,"updated_at":"2026-08-28T02:17:11-04:00","requisition_id":"11632","title":"Tech Manager, Cloud Operations, Actimize","company_name":"NICE","first_published":"2026-08-25T05:35:31-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;So, what’s the role all about?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are looking for a technically strong and delivery-focused Technical Manager to lead a team of CloudOps Delivery Engineers responsible for post go-live operations of cloud-based applications. This role is critical in ensuring timely upgrades, defect resolution, and performance enhancements across our customer environments. You will work closely with cross-functional teams and customers to drive operational excellence and continuous improvement.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What you will be doing?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Team Leadership \u0026amp;amp; Execution\u0026lt;/li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Lead and mentor a team of CloudOps Delivery Engineers focused on post go-live activities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensure high-quality execution of upgrades, patches, and fixes across customer environments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Promote a culture of ownership, agility, and technical excellence.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;li\u0026gt;Technical Delivery\u0026lt;/li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Oversee upgrades to the latest product versions across the customer base.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Oversee the deployment of changes, enhancements and fixes for performance, security, and stability.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensure adherence to change management and CAB processes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive automation and standardization of delivery workflows.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Assess technical feasibility and impact of proposed changes and upgrades across diverse customer environments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Define and maintain delivery playbooks and low-level execution plans to support consistent and scalable delivery.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with Program Managers to support project planning, effort estimation, and resource allocation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify risks and dependencies early in the delivery lifecycle and propose mitigation strategies.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;li\u0026gt;Collaboration \u0026amp;amp; Stakeholder Engagement\u0026lt;/li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Work closely with CloudOps Delivery Program Managers to align on delivery plans, priorities, pipeline and backlog management.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with internal teams including AppOps, DevOps, Customer Support, Professional Services and R\u0026amp;amp;D to resolve issues and improve delivery outcomes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support customer-facing teams in ensuring smooth post go-live operations.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;li\u0026gt;Operational Excellence\u0026lt;/li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Drive automation, standardization, and scalability of delivery processes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Track and report on delivery KPIs including upgrade success rates, defect resolution times, and customer impact.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify and implement improvements to reduce manual effort and increase reliability.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;strong\u0026gt;Have you got what it takes?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;10+ years of experience in Application Implementation, Cloud Operations or Infrastructure Engineering.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;5+ years in a technical leadership or management role.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong hands-on experience with cloud platforms (AWS, Azure, GCP), CI/CD pipelines, Kubernetes, and infrastructure automation tools (Terraform, Ansible, etc.).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Solid understanding of change management, version control, and configuration management.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working in a SaaS or Enterprise software environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent communication and stakeholder management skills.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to work in a fast-paced, global delivery environment, including off-hours and weekend support when needed.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Preferred Skills:\u0026lt;/li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Certifications in cloud platforms (AWS, Azure, GCP, CKA Kubernetes).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with ITIL or other service management frameworks.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong analytical and problem-solving skills.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with customer-facing delivery or support roles.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What’s in it for you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Enjoy NiCE-FLEX!\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Requisition ID: \u0026lt;/strong\u0026gt;11456\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Reporting into:\u0026lt;/strong\u0026gt; Group Manager, Actimize\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Role Type:\u0026lt;/strong\u0026gt; Individual Contributor\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;strong\u0026gt;About NiCE \u0026lt;/strong\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4012249101,"name":"Actimize - Support","child_ids":[],"parent_id":4012238101}],"offices":[{"id":4005086101,"name":"India - Pune","location":"India - Pune","child_ids":[],"parent_id":4005049101}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://boards.eu.greenhouse.io/nice/jobs/4847619101?gh_jid=4847619101","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4460574101,"location":{"name":"India - Pune"},"metadata":[{"id":4778158101,"name":"Job Type","value":"Regular","value_type":"single_select"},{"id":4787631101,"name":"Hiring Manager","value":{"name":"Dhananjay Shende","email":"dhananjay.shende@nice.com","user_id":4372863101,"employee_id":"186824"},"value_type":"user"},{"id":4614529101,"name":"Category","value":"R\u0026D","value_type":"short_text"},{"id":4614545101,"name":"Job String","value":"R\u0026D.Software Engineering.Software Engineering Mgmt","value_type":"short_text"},{"id":4787135101,"name":"(HRBP) Critical Role","value":"Not Applicable","value_type":"single_select"},{"id":4952164101,"name":"(HRBP) Acquisition Job","value":"Not Applicable","value_type":"single_select"},{"id":7821998101,"name":"TA Director Only – Campaign","value":null,"value_type":"yes_no"}],"id":4847619101,"updated_at":"2026-08-28T02:17:11-04:00","requisition_id":"10696","title":"Tech Manager, Engineering (CCaaS)","company_name":"NICE","first_published":"2026-04-28T02:15:41-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;So, what’s the role all about?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span class=\u0026quot;TextRun SCXW46192371 BCX8\u0026quot; lang=\u0026quot;EN-IN\u0026quot; data-contrast=\u0026quot;auto\u0026quot;\u0026gt;\u0026lt;span class=\u0026quot;NormalTextRun SCXW46192371 BCX8\u0026quot;\u0026gt;Our company is\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;NormalTextRun SCXW46192371 BCX8\u0026quot;\u0026gt;seeking\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;NormalTextRun SCXW46192371 BCX8\u0026quot;\u0026gt;\u0026amp;nbsp;a highly skilled\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;NormalTextRun SCXW46192371 BCX8\u0026quot;\u0026gt;Technical Manager\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;NormalTextRun SCXW46192371 BCX8\u0026quot;\u0026gt;, Engineering\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;NormalTextRun SCXW46192371 BCX8\u0026quot;\u0026gt;\u0026amp;nbsp;with\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;NormalTextRun SCXW46192371 BCX8\u0026quot;\u0026gt;expertise\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;NormalTextRun SCXW46192371 BCX8\u0026quot;\u0026gt;\u0026amp;nbsp;in\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;NormalTextRun SCXW46192371 BCX8\u0026quot;\u0026gt;writing software\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;NormalTextRun SCXW46192371 BCX8\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;NormalTextRun SCXW46192371 BCX8\u0026quot;\u0026gt;with real time constraints\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;NormalTextRun SCXW46192371 BCX8\u0026quot;\u0026gt;to join our software development team.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;NormalTextRun SCXW46192371 BCX8\u0026quot;\u0026gt;We are looking for an energetic, passionate software leader who thrives on successfully releasing products to the market, an established R\u0026amp;amp;D leader, passionate about building and operating cloud native and highly distributed products that are used by millions of users in a SaaS business model, has a deep understanding of agile development methods and can lead a team of highly qualified software engineers.\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span class=\u0026quot;EOP Selected SCXW46192371 BCX8\u0026quot; data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:true,\u0026amp;quot;134233118\u0026amp;quot;:true,\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;How will you make an impact?\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Team Leadership:\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead empathetically and coach engineering teams, fostering a collaborative environment to provide technical leadership to achieve project goals.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Empower team members to make technical decisions, instil sense of ownership and self-organize.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hands-on with coding, practiced in Claude Code, Git Hub copilot, must have latest AI skills.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work closely with team members and provide technical guidance where required.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Conduct regular performance reviews and provide constructive feedback to team members.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage all aspects of the team such as hiring, reviews, mentoring and promotions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide worldwide support to our customers, handle incident bridges \u0026amp;amp; customer escalations\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Prioritize, assign and manage department activities and projects in accordance with the R\u0026amp;amp;D departments goals and objectives.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Adjust hours of work, priorities and staff assignments to ensure efficient operation based on workload.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Play major role in envisioning and execution of next gen plans (e.g. architecture)\u0026amp;nbsp;to achieve longer term strategic objectives of the organization.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify and address roadblocks that hinder team productivity, including organizational obstacles, resource constraints, and dependencies.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with other departments to remove impediments that require cross-functional support.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Stake Holder Management\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Work with the line of business to define the product roadmap and strategy.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Communicate effectively with product owners, technical architects, business stakeholders, and other cross-functional teams to align on project goals and priorities.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage expectations and provide transparent updates on project progress.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Address concerns and mitigate risks proactively.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Agile Methodology \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Perform sprint wise planning and development of short, medium, and long-term plans to achieve strategic objectives.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Create estimations for projects in collaboration with architects, developers and QA\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Facilitate effective sprint reviews and demonstrations to stakeholders\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Formulate metrics for quality and productivity improvement\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Technical Oversight\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Actively guide and mentor the team to develop features\u0026amp;nbsp;to meet functional, documentation and quality while obviating roadblocks.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Review technical designs and architecture to ensure quality, scalability, and maintainability.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Monitor code quality and identify areas for improvement through code reviews.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with technical leads to resolve complex technical challenges and make informed technology decisions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive and impact all current processes related to software development and improvements\u0026amp;nbsp;across the org as necessary.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Continuous Improvement:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Encourage a culture of continuous improvement within the team by analyzing project metrics, identifying areas for optimization, and implementing necessary changes.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Promote knowledge sharing and cross-training among team members to enhance overall team capabilities.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Have you got what it takes? \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Bachelor/Master of Engineering Degree in Computer Science, Electronic Engineering or equivalent from reputed institute\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;15+ years of experience in Software development.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;At least 3 years\u0026#39; experience in managing\u0026amp;nbsp;multiple\u0026amp;nbsp;teams of software developers including first-line Managers , Architects and Product Managers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven track record of managing\u0026amp;nbsp;the development of enterprise-grade software products that can perform, scale, and integrate into a broad enterprise ecosystem.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience developing and supporting multi-tenant cloud-native software delivered as-a-Service (SaaS).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experienced in VoIP, telecom, Media handling with protocols such as SIP, SDP, RTP, RTCP.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Have knowledge of Inbound, Outbound and most aspects of CCaaS.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Good exposure to Service Oriented Architecture and associated design patterns for development, deployment, and maintenance.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiar with DevOps processes and tools employed in SaaS architectures to support CI/CD and monitoring.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiar with Quality targets and SLAs for SaaS applications.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience of product development using C++, C# technologies and frameworks like .Net.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity and/or experience with public cloud infrastructures and technologies such as Amazon Web Services (AWS).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working abroad or with global teams is preferred.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated ability to deftly influence others, especially in sensitive\u0026amp;nbsp;or complex\u0026amp;nbsp;situations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep experience\u0026amp;nbsp;with agile software development techniques\u0026amp;nbsp;and pitfalls.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent communication skills, problem-solving and decision-making skills.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What’s in it for you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Enjoy NICE-FLEX! \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Requisition ID-\u0026amp;nbsp;10696\u0026lt;br\u0026gt;Reporting into: \u0026lt;/strong\u0026gt;Director, Engineering, CX\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;Role Type: \u0026lt;/strong\u0026gt;People Management\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;strong\u0026gt;About NiCE \u0026lt;/strong\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4012321101,"name":"CX - R\u0026D Engineering","child_ids":[],"parent_id":4012244101}],"offices":[{"id":4005086101,"name":"India - Pune","location":"India - Pune","child_ids":[],"parent_id":4005049101}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://boards.eu.greenhouse.io/nice/jobs/4934165101?gh_jid=4934165101","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4504114101,"location":{"name":"USA - Remote"},"metadata":[{"id":4778158101,"name":"Job Type","value":"Regular","value_type":"single_select"},{"id":4787631101,"name":"Hiring Manager","value":{"name":"Laura Bagley","email":"laura.bagley@nice.com","user_id":4361734101,"employee_id":"179520"},"value_type":"user"},{"id":4614529101,"name":"Category","value":"PROFESSIONAL SERVICES","value_type":"short_text"},{"id":4614545101,"name":"Job String","value":"Professional Services.Client Relationship.Client Relationship Manager","value_type":"short_text"},{"id":4787135101,"name":"(HRBP) Critical Role","value":"Not Applicable","value_type":"single_select"},{"id":4952164101,"name":"(HRBP) Acquisition Job","value":"Not Applicable","value_type":"single_select"},{"id":7821998101,"name":"TA Director Only – Campaign","value":null,"value_type":"yes_no"}],"id":4934165101,"updated_at":"2026-08-28T02:17:11-04:00","requisition_id":"11511","title":"Technical Account Manager","company_name":"NICE","first_published":"2026-07-22T17:48:19-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;The Technical Account Manager (TAM) is a trusted advisor to NICE’s customers and will provide both proactive and reactive post-implementation support ensuring alignment with the Customer’s priorities and NICE’s business objectives. The TAM is responsible for maintaining a strategic relationship across all client business units influencing tactical activities to drive service excellence for designated accounts. The TAM is required to be a subject matter expert in the NICE Solutions deployed at their designated clients and ensure maximum value is achieved from the NICE solution.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You will be the primary interface between the Customers and NICE’s support organizations while managing critical issues, problems and requests related to escalations and missed expectations.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The TAM is an extension on the Support Management Team focused on escalation management, Technical Communication, driving resolution and technical best practices.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;How will you make an impact?\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026amp;nbsp;\u0026lt;strong\u0026gt;\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Understand the full solution NICE \u0026amp;amp; 3\u0026lt;sup\u0026gt;rd\u0026lt;/sup\u0026gt;\u0026amp;nbsp;party integrations for designated accounts\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Analyze support activity and SR trends for the assigned account ensuring SLAs are met, CSAT is achieved and/or provide recommendations to close gaps- Facilitate Meetings\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;First point of escalation for designated accounts for support process issues not resolved by the standard process\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Facilitate problem resolution across NICE internal teams, driving actions, communication and RCA/Best Practices\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Establish relationships and effectively communicate with key members of Customer’s technical team including management personnel.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify barriers to product adoption and partner with appropriate NICE and Customer teams to optimize Customer success.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop, implement and maintain standard practices for designated accounts aligned with the Global TAM operating model\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Oversee transition phase from Client Services to Customer Support (documentation and report review, completed project sign-off, documented acceptance, updated internal sites with hand off materials)- Ensure Day 2 readiness and Success\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Act as Back up for Support Managers as directed\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Mentor and coach Engineers from a technical perspective\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Communicate and advocate customer requirements and concerns to product management team R\u0026amp;amp;D and other internal stakeholders\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead Root Cause/Best Practice sessions with Customers and internally as required\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;As a 24x7x365 organization, on-call responsibilities may be required as well as occasional travel to customer sites.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Have you got what it takes?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Act as Back up for Support Managers as directed - TAM\u0026#39;s act more as a liaison between our customers and our internal teams, not necessarily a back-up.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Mentor and coach Engineers from a technical perspective by taking part in training and developing customer subject matter experts on platform configurations, best practices, etc.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Possess excellent organizational and communication skills.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong ability to use facts and data to influence decisions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to prioritize and make appropriate decisions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven ability to meet deadlines and maintain quality standards.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent problem-solving skills, strong customer service and interpersonal skills, plus a demonstrated ability to work with a diverse group of associates.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to interact effectively with all levels of management and customers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to work with minimal guidance or supervision in a time critical environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to be flexible and quickly adapt to changing business needs and processes.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What’s in it for you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;strong\u0026gt;About NiCE \u0026lt;/strong\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4012330101,"name":"GCO - Customer Success \u0026 Services","child_ids":[],"parent_id":4012244101}],"offices":[{"id":4005168101,"name":"USA - Remote","location":"USA - Remote","child_ids":[],"parent_id":4005091101}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://boards.eu.greenhouse.io/nice/jobs/4920045101?gh_jid=4920045101","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"education":"education_required","internal_job_id":4497642101,"location":{"name":"Philippines - Manila"},"metadata":[{"id":4778158101,"name":"Job Type","value":"Regular","value_type":"single_select"},{"id":4787631101,"name":"Hiring Manager","value":{"name":"Michiel Theloesen","email":"michiel.theloesen@nice.com","user_id":4112562101,"employee_id":"105843"},"value_type":"user"},{"id":4614529101,"name":"Category","value":"PROFESSIONAL SERVICES","value_type":"short_text"},{"id":4614545101,"name":"Job String","value":"Professional Services.Client Relationship.Client Relationship Manager","value_type":"short_text"},{"id":4787135101,"name":"(HRBP) Critical Role","value":"Not Applicable","value_type":"single_select"},{"id":4952164101,"name":"(HRBP) Acquisition Job","value":"Not Applicable","value_type":"single_select"},{"id":7821998101,"name":"TA Director Only – Campaign","value":false,"value_type":"yes_no"}],"id":4920045101,"updated_at":"2026-08-28T02:17:11-04:00","requisition_id":"11382","title":"Technical Account Manager","company_name":"NICE","first_published":"2026-07-07T04:15:12-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;So, what’s the role all about?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our Technical Account Managers are seasoned account management and technical resolution professionals at the top of their field. They are unified in exceeding customer expectations, improving our processes and technology, and meeting company growth objectives. The TAM is responsible for resolving complex problems and providing excellent technical and customer service to specific key accounts. TAM will help customers overcome issues that arise, succeed in their business using our technology and services, expand their usage of our products, be a reference to prospective customers, and be a long-term and loyal customer.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;How will you make an impact?\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Drive Client Success:\u0026lt;/strong\u0026gt; Become a trusted advisor for key clients, resolving complex technical challenges and ensuring their success with NiCE products and services.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Foster Strategic Relationships:\u0026lt;/strong\u0026gt;\u0026amp;nbsp;Build strong, collaborative relationships with clients, fostering trust and long-term partnerships.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Deliver Exceptional Service:\u0026lt;/strong\u0026gt;\u0026amp;nbsp;Collaborate effectively across internal teams to provide clients with exceptional technical support and customer service.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Technical Expertise\u0026lt;/strong\u0026gt;: Leverage deep knowledge of NiCE products and technologies to troubleshoot client issues and optimize their solutions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Client-Centric Approach:\u0026lt;/strong\u0026gt; Gain a comprehensive understanding of each client\u0026#39;s business needs and identify opportunities to enhance their success with NiCE solutions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Communication \u0026amp;amp; Knowledge Sharing:\u0026lt;/strong\u0026gt; Develop and deliver impactful presentations showcasing client achievements and best practices. Train clients to maximize their investment in NiCE products and services.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Continuous Improvement:\u0026lt;/strong\u0026gt; Contribute to the development and improvement of NiCE products and services by identifying and recommending enhancements based on client feedback.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Have you got what it takes?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Bachelor\u0026#39;s degree in Computer Science, Business Information Systems, or a related field; or equivalent work experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;5 years of experience in a technical or service role within software, telecommunications, customer service, call/contact centers, or service delivery.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated proficiency in technical problem-solving, including strong analytical and advanced troubleshooting skills.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent customer service and communication skills, with fluency in both written and verbal communication.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to multitask effectively and thrive in a fast-paced environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Working knowledge of contact center software design and functionality, with a strong understanding of technical concepts.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;You will have an advantage if you also have:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience/knowledge in Telecom, Connectivity, Programming – Integrations, Software/Systems/Applications\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;This job description is not intended to be all-inclusive, and employees will also perform other reasonable related business duties as assigned by immediate supervisor and other management as required.\u0026amp;nbsp;\u0026lt;/em\u0026gt;\u0026lt;em\u0026gt;This organization reserves the right to revise or change job duties as the need arises. This job description does not constitute a written or implied contract of employment.​\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What’s in it for you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Enjoy NiCE-FLEX!\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At NiCE, we work according to the\u0026amp;nbsp;NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Requisition ID: \u0026lt;/strong\u0026gt;11382\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;Reporting into:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;Manager, Customer Success\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;Role Type:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;Individual Contributor\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;strong\u0026gt;About NiCE \u0026lt;/strong\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4012330101,"name":"GCO - Customer Success \u0026 Services","child_ids":[],"parent_id":4012244101}],"offices":[{"id":4005172101,"name":"Philippines - Manila","location":"Philippines - Manila","child_ids":[],"parent_id":4005111101}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://boards.eu.greenhouse.io/nice/jobs/4937576101?gh_jid=4937576101","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4505550101,"location":{"name":"USA - Remote"},"metadata":[{"id":4778158101,"name":"Job Type","value":"Pipeline","value_type":"single_select"},{"id":4787631101,"name":"Hiring Manager","value":{"name":"Tom Osborn","email":"tom.osborn@nice.com","user_id":4115725101,"employee_id":"147191"},"value_type":"user"},{"id":4614529101,"name":"Category","value":"PROFESSIONAL SERVICES","value_type":"short_text"},{"id":4614545101,"name":"Job String","value":"Professional Services.Client Relationship.Client Relationship Manager","value_type":"short_text"},{"id":4787135101,"name":"(HRBP) Critical Role","value":"Not Applicable","value_type":"single_select"},{"id":4952164101,"name":"(HRBP) Acquisition Job","value":"Not Applicable","value_type":"single_select"},{"id":7821998101,"name":"TA Director Only – Campaign","value":null,"value_type":"yes_no"}],"id":4937576101,"updated_at":"2026-08-28T02:17:11-04:00","requisition_id":"11531","title":"Technical Account Manager","company_name":"NICE","first_published":"2026-07-24T18:27:02-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;So, what’s the role all about?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;After key NiCE CX customers have purchased and are implementing our products, the Technical Account Management (TAM) team takes ownership of the customer relationship and becomes their advocate within NiCE CX. The Technical Account Manager (TAM) begins to engage with the customer before they go live on the contact center platform, and works closely with the customer from that point forward to ensure their success.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our TAMs are seasoned account management and technical resolution professionals who are at the top of their field and are unified in exceeding customer expectations, improving our processes and technology, and meeting company growth objectives. The TAM is a very experienced TAM, responsible for resolving complex problems and providing excellent technical and customer service to specific key accounts. He/she will help them overcome issues that arise, succeed in their business using our technology and services, expand their usage of our products, be a reference to prospective customers, and be a long-term and loyal customer. The accounts assigned may include any of our paid service packages, where the services of an experienced TAM are expected. TAMs are generally assigned customers with a top-level service package, have high complexity, are high-touch, or are enterprise-level.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;​Interaction with customers will be done via phone, email, chat and WebEx, with face to face meetings as necessary and/or appropriate. Travel is more frequent than with other TAMs due to the higher level customers being served and the increased services offered with higher level service packages. The TAM will work both independently and in concert with Sales, Technical Support, Professional Services and other teams to ensure the highest levels of customer success, providing a collaborative solution that will leave the customer with a positive experience and a product that meets their needs.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;How will you make an impact? \u0026lt;/strong\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;As their account management professional, be the assigned accounts\u0026#39; single point of contact to our company, and engage resources across several teams as needed to resolve their issues and requests\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop and maintain an effective and productive relationship with assigned accounts, hold regular discussions to review open issues, understand their contact center and business, know how NiCE CX\u0026#39;s solutions meet their needs, share best practices, determine ways to increase their success, and become their trusted partner and advisor\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent triage and troubleshooting skills, teaching peers those same skills to improve their success\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partnering with other NiCE CX employees and teams (technical support, professional services, product management, engineering, etc.), ensure that all technical challenges and other issues/cases/requests are being handled properly, are within SLA targets, and are progressing toward resolution\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrate superior in depth knowledge of NiCE CX products and associated technologies, especially those employed by assigned accounts\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrate expertise and maintain currency in telecommunications, contact center, and related technologies\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Gain a deep understanding of each customer\u0026#39;s environment, identify customer needs, propose solutions that will accelerate their success\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrate a working knowledge of competitive product lines, differentiators and industry trends through self-education and NiCE CX\u0026#39;s resources\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop and present customized presentations to assigned accounts that both quantify and qualify product/service usage, realized benefits, achievements, opportunities and next steps\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Assist the team by taking ownership of escalations in your area of expertise, exemplifying the effective handling of difficult situations\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop and drive business cases that outline problems, impacts, proposed solutions and outcomes that help NiCE CX improve our performance and success\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Assist assigned customers in preparation for go-live, and build confidence with them as they begin using our products in a live environment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Occasional travel (up to 25%) required, visiting customer sites\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Have you got what it takes? \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Bachelors Degree in Computer Science, Business Information Systems or similar field or equivalent work experience required\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;6+ years in a Technical/Service role in software, telecommunications or in customer service, call/contact center and/or service delivery\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated technical problem solving proficiency\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent analytical and advanced troubleshooting skills with end-users/customers\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent customer service and communication skills, both verbal and written\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to multitask and work well in a fast-paced environment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficient in Microsoft Office applications\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Able to work with little supervision and complete projects\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Working technical knowledge of contact center software/design/functionality\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated experience in a fast paced environment and meeting customer time constraints\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Implementation: broad skills in both technology \u0026amp;amp; analysis; experience in communicating at a technical and functional level while managing business rapport\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;You will have an advantage if you also have:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;TCP/IP networking knowledge and VoIP technology exposure\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comprehensive knowledge of TCP/IP, telecom circuits from DS0 through OC-48\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Understanding of network topology and telecommunications architecture (PBX, Carriers and VoIP)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Understanding of basic scripting fundamentals\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Solid understanding of TCP/IP and internet fundamentals\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Extensive software, telecommunications and IP Telephony\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience using SIP signaling\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Competent in database and SQL concepts and scripting\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Analytical, inquisitive, service \u0026amp;amp; team-oriented, friendly demeanor, early adopter\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What’s in it for you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;This job description is not intended to be all-inclusive, and employees will also perform other reasonable related business duties as assigned by immediate supervisor and other management as required.\u0026lt;/em\u0026gt;\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;em\u0026gt;This organization reserves the right to revise or change job duties as the need arises. This job description does not constitute a written or implied contract of employment.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;strong\u0026gt;About NiCE \u0026lt;/strong\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4012330101,"name":"GCO - Customer Success \u0026 Services","child_ids":[],"parent_id":4012244101}],"offices":[{"id":4005168101,"name":"USA - Remote","location":"USA - Remote","child_ids":[],"parent_id":4005091101}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://boards.eu.greenhouse.io/nice/jobs/4874552101?gh_jid=4874552101","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"education":"education_required","internal_job_id":4475340101,"location":{"name":"Philippines - Manila"},"metadata":[{"id":4778158101,"name":"Job Type","value":"Regular","value_type":"single_select"},{"id":4787631101,"name":"Hiring Manager","value":{"name":"Michiel Theloesen","email":"michiel.theloesen@nice.com","user_id":4112562101,"employee_id":"105843"},"value_type":"user"},{"id":4614529101,"name":"Category","value":"PROFESSIONAL SERVICES","value_type":"short_text"},{"id":4614545101,"name":"Job String","value":"Professional Services.Client Relationship.Client Relationship Manager","value_type":"short_text"},{"id":4787135101,"name":"(HRBP) Critical Role","value":"Not Applicable","value_type":"single_select"},{"id":4952164101,"name":"(HRBP) Acquisition Job","value":"Not Applicable","value_type":"single_select"},{"id":7821998101,"name":"TA Director Only – Campaign","value":false,"value_type":"yes_no"}],"id":4874552101,"updated_at":"2026-08-28T02:17:11-04:00","requisition_id":"10999","title":"Technical Account Manager","company_name":"NICE","first_published":"2026-05-26T06:57:17-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;So, what’s the role all about?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our Technical Account Managers are seasoned account management and technical resolution professionals at the top of their field. They are unified in exceeding customer expectations, improving our processes and technology, and meeting company growth objectives. The TAM is responsible for resolving complex problems and providing excellent technical and customer service to specific key accounts. TAM will help customers overcome issues that arise, succeed in their business using our technology and services, expand their usage of our products, be a reference to prospective customers, and be a long-term and loyal customer.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;How will you make an impact?\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Drive Client Success:\u0026lt;/strong\u0026gt; Become a trusted advisor for key clients, resolving complex technical challenges and ensuring their success with NiCE products and services.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Foster Strategic Relationships:\u0026lt;/strong\u0026gt;\u0026amp;nbsp;Build strong, collaborative relationships with clients, fostering trust and long-term partnerships.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Deliver Exceptional Service:\u0026lt;/strong\u0026gt;\u0026amp;nbsp;Collaborate effectively across internal teams to provide clients with exceptional technical support and customer service.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Technical Expertise\u0026lt;/strong\u0026gt;: Leverage deep knowledge of NiCE products and technologies to troubleshoot client issues and optimize their solutions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Client-Centric Approach:\u0026lt;/strong\u0026gt; Gain a comprehensive understanding of each client\u0026#39;s business needs and identify opportunities to enhance their success with NiCE solutions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Communication \u0026amp;amp; Knowledge Sharing:\u0026lt;/strong\u0026gt; Develop and deliver impactful presentations showcasing client achievements and best practices. Train clients to maximize their investment in NiCE products and services.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Continuous Improvement:\u0026lt;/strong\u0026gt; Contribute to the development and improvement of NiCE products and services by identifying and recommending enhancements based on client feedback.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Have you got what it takes?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Bachelor\u0026#39;s degree in Computer Science, Business Information Systems, or a related field; or equivalent work experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;5 years of experience in a technical or service role within software, telecommunications, customer service, call/contact centers, or service delivery.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated proficiency in technical problem-solving, including strong analytical and advanced troubleshooting skills.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent customer service and communication skills, with fluency in both written and verbal communication.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to multitask effectively and thrive in a fast-paced environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Working knowledge of contact center software design and functionality, with a strong understanding of technical concepts.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;You will have an advantage if you also have:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience/knowledge in Telecom, Connectivity, Programming – Integrations, Software/Systems/Applications\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;This job description is not intended to be all-inclusive, and employees will also perform other reasonable related business duties as assigned by immediate supervisor and other management as required.\u0026amp;nbsp;\u0026lt;/em\u0026gt;\u0026lt;em\u0026gt;This organization reserves the right to revise or change job duties as the need arises. This job description does not constitute a written or implied contract of employment.​\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What’s in it for you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Enjoy NiCE-FLEX!\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At NiCE, we work according to the\u0026amp;nbsp;NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Requisition ID: \u0026lt;/strong\u0026gt;10999\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;Reporting into:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;Manager, Customer Success\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;Role Type:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;Individual Contributor\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;strong\u0026gt;About NiCE \u0026lt;/strong\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4012330101,"name":"GCO - Customer Success \u0026 Services","child_ids":[],"parent_id":4012244101}],"offices":[{"id":4005172101,"name":"Philippines - Manila","location":"Philippines - Manila","child_ids":[],"parent_id":4005111101}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://boards.eu.greenhouse.io/nice/jobs/4793534101?gh_jid=4793534101","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4432012101,"location":{"name":"USA - Remote"},"metadata":[{"id":4778158101,"name":"Job Type","value":null,"value_type":"single_select"},{"id":4787631101,"name":"Hiring Manager","value":{"name":"Joe Pellicano","email":"joseph.pellicano@nice.com","user_id":4488373101,"employee_id":"197052"},"value_type":"user"},{"id":4614529101,"name":"Category","value":"PRODUCT MANAGEMENT","value_type":"short_text"},{"id":4614545101,"name":"Job String","value":"Product Management.Product Customer Success.Product Customer Success","value_type":"short_text"},{"id":4787135101,"name":"(HRBP) Critical Role","value":"Not Applicable","value_type":"single_select"},{"id":4952164101,"name":"(HRBP) Acquisition Job","value":"Cognigy","value_type":"single_select"},{"id":7821998101,"name":"TA Director Only – Campaign","value":null,"value_type":"yes_no"}],"id":4793534101,"updated_at":"2026-08-28T02:17:11-04:00","requisition_id":"10131","title":"Technical Customer Success Manager - Conversational AI Or Agentic AI","company_name":"NICE","first_published":"2026-03-02T08:32:40-05:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;So, what’s the role all about?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are looking for a Technical Customer Success Specialist to support our Customer Success Managers (CSMs) by providing deep technical\u0026amp;nbsp;expertise\u0026amp;nbsp;across a portfolio of enterprise customers. This role is designed to scale technical knowledge across the Customer Success organization and act as a technical backbone for day-to-day account engagement.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You will work in a one-to-many model, partnering with multiple CSMs and supporting\u0026amp;nbsp;approximately 30–50 customer accounts. Your focus will be on answering technical questions,\u0026amp;nbsp;advising on\u0026amp;nbsp;best practices, and helping customers successfully design,\u0026amp;nbsp;operate, and\u0026amp;nbsp;optimize\u0026amp;nbsp;conversational AI solutions built on the\u0026amp;nbsp;Cognigy\u0026amp;nbsp;platform.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role sits at the intersection of Customer Success, Product, and Conversational AI\u0026amp;nbsp;expertise.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;How will you make an impact?\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Act as a shared technical resource for CSMs across multiple enterprise accounts\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support CSMs with technical topics related to platform usage, solution design, product functionality,\u0026amp;nbsp;demos\u0026amp;nbsp;and best practice\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide\u0026amp;nbsp;timely\u0026amp;nbsp;responses to technical questions from CSMs and, where\u0026amp;nbsp;appropriate, directly from customers\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Serve as an escalation point for complex “how does this work” or “how should we do this” questions\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;u\u0026gt;Conversational AI \u0026amp;amp; Platform Expertise\u0026amp;nbsp;\u0026lt;/u\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Advise customers on conversational AI best practices, including dialog design, intent modeling, and flow orchestration\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support NLU configuration, training, testing, and optimization\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide guidance on the application of generative AI and agentic AI concepts within enterprise conversational solutions\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Help customers understand platform capabilities, limitations, and recommended patterns\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;u\u0026gt;Contact Center \u0026amp;amp; Enterprise Context\u0026amp;nbsp;\u0026lt;/u\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Support customers\u0026amp;nbsp;operating\u0026amp;nbsp;conversational AI solutions within contact center environments (voice and digital)\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide\u0026amp;nbsp;high-level guidance on integrations with\u0026amp;nbsp;CCaaS, CRM, and backend systems\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Help customers troubleshoot issues related to conversation behavior, routing, and experience design\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;u\u0026gt;Collaboration \u0026amp;amp; Feedback Loop\u0026amp;nbsp;\u0026lt;/u\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Collaborate closely with Support, Product, Engineering, and Professional Services to resolve customer issues\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify\u0026amp;nbsp;recurring themes, gaps, or improvement opportunities and feed insights back to internal teams\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contribute to internal documentation, enablement materials, and best-practice guides for CSMs\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;u\u0026gt;Scale \u0026amp;amp; Efficiency\u0026amp;nbsp;\u0026lt;/u\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Help standardize technical guidance across the customer base\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Enable CSMs to handle more technical conversations independently over time\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Improve internal processes and documentation to support a growing enterprise customer footprint\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Have you got what it takes?\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;3–5 years of experience in conversational AI, virtual agents, or intelligent automation\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in a customer-facing technical role (Customer Success, Solution Consulting, Technical Support, or Professional Services)\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience supporting enterprise customers in a one-to-many or scaled model\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;u\u0026gt;Technical Expertise\u0026amp;nbsp;\u0026lt;/u\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Strong understanding of conversational AI fundamentals, including:\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;NLU concepts (intents, entities, training data, evaluation)\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Generative AI and LLM-based conversational systems\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Agentic AI and multi-step orchestration patterns\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Solid understanding of contact center operations and customer service workflows\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to analyze conversational behavior and explain technical concepts to non-technical stakeholders\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;u\u0026gt;Personal Attributes\u0026amp;nbsp;\u0026lt;/u\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Structured, organized, and comfortable juggling multiple customers and priorities\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Clear communicator with a pragmatic, solution-oriented mindset\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Curious and eager to stay current with advancements in conversational and generative AI\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong sense\u0026amp;nbsp;of ownership and customer focus\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;You will have an advantage if you also have:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Hands-on experience with enterprise conversational AI platforms\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with\u0026amp;nbsp;Cognigy\u0026amp;nbsp;or\u0026amp;nbsp;similar products\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working with voice automation and\u0026amp;nbsp;CCaaS\u0026amp;nbsp;integrations\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About \u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;Cognigy\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;NiCE Cognigy delivers AI that works—fast, human, and enterprise-ready. As the leading AI-first CX platform built for real-world scale, we combine Generative and Conversational AI through orchestration, tools, and enterprise systems to power Agentic AI. Backed by global CX leader NiCE, we empower brands with AI Agents that redefine customer experiences and achieve measurable ROI—instantly, across every channel and in 100+ languages.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Requisition ID: \u0026lt;/strong\u0026gt;10131\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;Reporting into: \u0026lt;/strong\u0026gt;Team Lead, CSM\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;Role Type: \u0026lt;/strong\u0026gt;Individual Contributor\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;strong\u0026gt;About NiCE \u0026lt;/strong\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4053783101,"name":"CX - Agentic Experience Automation","child_ids":[],"parent_id":4058412101}],"offices":[{"id":4005168101,"name":"USA - Remote","location":"USA - Remote","child_ids":[],"parent_id":4005091101}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://boards.eu.greenhouse.io/nice/jobs/4856311101?gh_jid=4856311101","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4463610101,"location":{"name":"USA - Remote"},"metadata":[{"id":4778158101,"name":"Job Type","value":"Regular","value_type":"single_select"},{"id":4787631101,"name":"Hiring Manager","value":{"name":"Shanna Chauvin","email":"shanna.chauvin@nice.com","user_id":4488621101,"employee_id":"197311"},"value_type":"user"},{"id":4614529101,"name":"Category","value":"BUSINESS \u0026 SALES OPERATIONS","value_type":"short_text"},{"id":4614545101,"name":"Job String","value":"Business \u0026 Sales Operations.Business Operations.Business Operations Manager","value_type":"short_text"},{"id":4787135101,"name":"(HRBP) Critical Role","value":"Not Applicable","value_type":"single_select"},{"id":4952164101,"name":"(HRBP) Acquisition Job","value":"Cognigy / Agentic AI","value_type":"single_select"},{"id":7821998101,"name":"TA Director Only – Campaign","value":null,"value_type":"yes_no"}],"id":4856311101,"updated_at":"2026-08-29T11:49:51-04:00","requisition_id":"10790","title":"Technical Enablement Manager","company_name":"NICE","first_published":"2026-05-19T09:14:20-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;So, what’s the role all about?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a Technical Enablement Manager, you’ll help ensure Cognigy’s partners are technically capable of building, demoing, and delivering high-quality AI Agents on the Cognigy platform. This role is focused on hands-on technical enablement. You’ll work closely with partner engineers, sales engineers, and internal teams to turn product knowledge into real-world solutions.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You’ll be a go-to technical resource for partners, helping them move from basic understanding to confident execution across sales cycles and customer implementations.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;How will you make an impact? \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Enabling partners to design, build, and deliver AI Agents using the Cognigy platform\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Supporting partner onboarding and ongoing technical readiness through structured enablement and certification paths\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Delivering technical enablement sessions, workshops, and hands-on labs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Assisting partners with JavaScript development, debugging, and flow-based logic\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Supporting API usage and integrations as part of AI Agent implementations\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Helping partners work effectively with context variables and conversation logic in Cognigy\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Advising on webchat embedding and xApps using HTML, CSS, and JavaScript\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Supporting partners during demos, proofs of concept, and key partner-led opportunities\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborating with Sales Engineering, Product, and Professional Services to align on technical standards and best practices\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Translating product updates and new features into clear, partner-ready technical guidance\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Have you got what it takes? \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Strong JavaScript coding and debugging skills, with the ability to support and unblock others\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working with APIs and integrations in real-world implementations\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Practical experience using context variables and conversation logic within Cognigy\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Working knowledge of HTML, CSS, and JavaScript, particularly for webchat embedding and xApps\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A general developer mindset, with comfort solving problems through flow logic and/or code\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in a technical, customer-facing role such as Sales Engineering, Pre-Sales, Solution Consulting, or Technical Consulting\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to clearly explain technical concepts to both technical and non-technical audiences\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong collaboration and communication skills across sales, product, and delivery teams\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Enablement-focused qualities:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;A genuine passion for enablement and helping partners succeed independently\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Enjoyment in teaching, coaching, and guiding others from basic understanding to confident execution\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfort delivering technical enablement sessions, workshops, and hands-on labs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to turn complex product capabilities into clear, practical guidance partners can apply immediately\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A proactive, problem-solving attitude with a strong sense of ownership when supporting partner success\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What’s in it for you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About \u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;Cognigy\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;NiCE Cognigy delivers AI that works—fast, human, and enterprise-ready. As the leading AI-first CX platform built for real-world scale, we combine Generative and Conversational AI through orchestration, tools, and enterprise systems to power Agentic AI. Backed by global CX leader NiCE, we empower brands with AI Agents that redefine customer experiences and achieve measurable ROI—instantly, across every channel and in 100+ languages.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;strong\u0026gt;About NiCE \u0026lt;/strong\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4012308101,"name":"GCO - Global Marketing","child_ids":[4022171101],"parent_id":4012244101}],"offices":[{"id":4005168101,"name":"USA - Remote","location":"USA - Remote","child_ids":[],"parent_id":4005091101}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://boards.eu.greenhouse.io/nice/jobs/4927107101?gh_jid=4927107101","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4500794101,"location":{"name":"United Kingdom - Remote"},"metadata":[{"id":4778158101,"name":"Job Type","value":"Regular","value_type":"single_select"},{"id":4787631101,"name":"Hiring Manager","value":{"name":"Gianni Pio Lupo","email":"giannipio.lupo@nice.com","user_id":4109973101,"employee_id":"154697"},"value_type":"user"},{"id":4614529101,"name":"Category","value":"SUPPORT","value_type":"short_text"},{"id":4614545101,"name":"Job String","value":"Support.Technical Support.Technical Support Engineer","value_type":"short_text"},{"id":4787135101,"name":"(HRBP) Critical Role","value":"Not Applicable","value_type":"single_select"},{"id":4952164101,"name":"(HRBP) Acquisition Job","value":"Not Applicable","value_type":"single_select"},{"id":7821998101,"name":"TA Director Only – Campaign","value":null,"value_type":"yes_no"}],"id":4927107101,"updated_at":"2026-08-28T02:17:11-04:00","requisition_id":"11436","title":"Technical Support Engineer","company_name":"NICE","first_published":"2026-07-27T06:11:47-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;So, what’s the role all about?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Any issue with our software that impairs the operation of a customer’s contact centre has significant financial ramifications for them. Our ability to restore service, improve their understanding, and resolve chronic issues will greatly increase the value they receive from our solutions and will reduce financial risk when they experience problems.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;How will you make an impact?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Demonstrate deep subject matter expertise in our core technologies, as well as at least one other technology specialty, and develop expertise in a second area of specialty.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide advanced technical support to customers via phone, online, chat, and email and use tools and advanced expertise to pull and effectively analyse logs, traces, packet captures, etc. to determine root cause of issues.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrate professional, assertive, articulate, and friendly verbal and written communication in all aspects of your work. Take full ownership of all communication needs related to the management of troubleshooting efforts internally and externally, building confidence across all customers and stakeholders that we are progressing properly towards resolution.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Effectively mentor colleagues on their communication, troubleshooting, process, product knowledge and case work.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Encourage productive debate and discussion with colleagues to more thoroughly analyse and resolve problems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Be influential in improving procedures and processes that improve our efficiency and effectiveness.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensure that each case that you own is progressing according to the response and resolution targets as specified in our Service Level Agreements (SLA). Assist colleagues in accelerating their cases toward timely resolution.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide root cause correction, not just symptom relief. Ensure that all facets of the problem are evaluated to eliminate the recurrence of the issue. Exemplify tenacity in resolving core issues that fully resolve problems and assist peers in doing the same.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proactively manage personally assigned and cases from the queue based upon severity and priority of each issue and your skills and ability to resolve.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Open and monitor incidents created with 3rd party providers. Work with other internal stakeholders to improve our interactions and success in handling these incidents.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Obtain and maintain certification as a Knowledge-Cantered Service (KCS) Publisher, create useful knowledge content, and update existing knowledgebase articles using KCS methodology. Provide coaching to others on KCS best practices.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify, document, and report issues with software, design, reliability, and maintenance issues to the proper teams, ensuring that they are aware of and are addressing customer expectations. Gather, validate, and document all pertinent details related to an issue believed to be a bug to enable the receiving R\u0026amp;amp;D resource to duplicate the issue easily and rapidly. Work with R\u0026amp;amp;D as needed during isolation, correction, and implementation of any delivered resolution.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop and maintain consistent and exemplary performance on all key performance indicators, modelling a higher-level achievement for level 1 Technical Support Engineers as well as your peers at the same job level.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Properly de-escalate customers through expert communication and resource engagement, ensuring that all customers that you influence are receiving excellent service. Expected to handle more complex and escalated cases.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrate a deep understanding of networking technologies and how they are utilized by our products, platform, and customers. Expert at reading and analying network and other technical diagrams to aid in problem diagnosis and resolution, and often provide mentoring to colleagues to improve their technical abilities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide training to colleagues in real time as you perform your work and assist them in being successful in their roles. Develop training materials, best practice documentation, and other resources that will help others, including customers, to be more successful with our products.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;While a consistent work schedule is a norm, the ability to work a flexible schedule and provide on-call services is needed from time to time.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Have you got what it takes?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;2+ years’ work experience in a technical customer service role, preferably in a technical support capacity.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Minimum of three years of experience working with and advanced knowledge of technologies such as SaaS, telecommunications, contact centre software, networking technologies such as TCP/IP, HTTP, SFTP, scripting, load balancers, proxies, firewalls, and Relational Databases (MSSQL, Oracle, MySQL).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent technical, analytical, and problem-solving skills for diverse and complex issues in high-pressure, complex, SaaS multi-platform/system/vendor environments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent professional, written and verbal communications skills with the ability to capture all details in written form during conversations. Communication is assertive, articulate, and friendly while building confidence across all stakeholders you work with.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Time management skills that allow you to work in a highly influential manner in an interrupt-driven environment. Ability to multi-task and maintain professional composure during stressful situations, prioritizing your activities appropriately.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Superior analytical and problem-solving skills while managing diverse and complex issues in high-pressure, complex, multi-platform/system/vendor environments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven ability to utilize, create and update knowledgebase resources in the course of your work.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven ability to drive escalated customer problems to resolution utilizing appropriate internal and external resources.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to communicate effectively across all company teams such as Product Management, Research and Development, Quality Assurance, Professional Services, and Executive/Senior Management teams to resolve technical issues.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Industry experience including understanding of the contact centre business, as well as general market and business trends.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Understanding of networking technologies and telecommunications architecture (PBX, Carriers, VoIP).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated ability to work independently as part of a larger team.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to excel in a fast-paced, agile environment with assertiveness, critical thinking, and strong problem-solving skills.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to adapt quickly to change, think on your feet, communicate positively and work proactively.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;You will have an advantage if you also have:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Ability to troubleshoot VoIP, telephony/telecom technologies, DS3, Ethernet, OC-X, 1+ and toll-free services.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in a technical support role in a software or telecommunications environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Workforce Management software and/or outbound dialler experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Web Services and API knowledge and understanding of conceptual use.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Competent in database and SQL concepts.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Education Requirement:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Bachelor’s degree in computer science, Business Information Systems, Networking or a similar field, or equivalent work experience required.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Requisition ID: 11436.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Reporting into: Director, Professional Services.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Role type: Individual contributor.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;#LI-Hybrid\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;strong\u0026gt;About NiCE \u0026lt;/strong\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4060229101,"name":"CX - Platform Operations","child_ids":[],"parent_id":4058412101}],"offices":[{"id":4005182101,"name":"United Kingdom - Remote","location":"United Kingdom - Remote","child_ids":[],"parent_id":4005102101}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://boards.eu.greenhouse.io/nice/jobs/4968269101?gh_jid=4968269101","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4518972101,"location":{"name":"USA - Remote"},"metadata":[{"id":4778158101,"name":"Job Type","value":"Regular","value_type":"single_select"},{"id":4787631101,"name":"Hiring Manager","value":{"name":"Joey Rumps","email":"joey.rumps@nice.com","user_id":4110951101,"employee_id":"47964"},"value_type":"user"},{"id":4614529101,"name":"Category","value":"SUPPORT","value_type":"short_text"},{"id":4614545101,"name":"Job String","value":"Support.Technical Support.Technical Support Engineer","value_type":"short_text"},{"id":4787135101,"name":"(HRBP) Critical Role","value":"Not Applicable","value_type":"single_select"},{"id":4952164101,"name":"(HRBP) Acquisition Job","value":"Not Applicable","value_type":"single_select"},{"id":7821998101,"name":"TA Director Only – Campaign","value":null,"value_type":"yes_no"}],"id":4968269101,"updated_at":"2026-09-08T15:33:09-04:00","requisition_id":"11686","title":"Technical Support Engineer","company_name":"NICE","first_published":"2026-09-08T15:33:09-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Technical Support Engineer – Recording Solutions – Broward County, Florida\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Position Description:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt; We are looking for a \u0026lt;/span\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Technical Support Engineer\u0026lt;/span\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt; for our Recording Solutions. Candidates will work supporting large complex Public Safety software clients; have server, network background and excellent problem-solving skills.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:true,\u0026amp;quot;134233118\u0026amp;quot;:true,\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;As part of NiCE’s Priority Support team for Public Safety you will be working Monday through Friday in Broward County, Florida. Weekly on call shifts will be limited to approximately every 2 weeks per month.\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Responsibilities:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:true,\u0026amp;quot;134233118\u0026amp;quot;:true,\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;1\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559684\u0026amp;quot;:-2,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;1\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Interfacing with large priority customer accounts\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:true,\u0026amp;quot;134233118\u0026amp;quot;:true,\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559685\u0026amp;quot;:1440,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;1\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559684\u0026amp;quot;:-2,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;2\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Work with various NiCE departments (Support and R\u0026amp;amp;D) and customers around the globe for end-to-end resolution of issues \u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:true,\u0026amp;quot;134233118\u0026amp;quot;:true,\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559685\u0026amp;quot;:1440,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;1\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559684\u0026amp;quot;:-2,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;3\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Maintain high customer satisfaction throughout the entire problem resolution process, through frequent customer updates\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:true,\u0026amp;quot;134233118\u0026amp;quot;:true,\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559685\u0026amp;quot;:1440,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;1\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559684\u0026amp;quot;:-2,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;4\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Conduct thorough and detailed troubleshooting to provide quality support to the client, and minimize escalations\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:true,\u0026amp;quot;134233118\u0026amp;quot;:true,\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559685\u0026amp;quot;:1440,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;1\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559684\u0026amp;quot;:-2,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;5\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Availability during off-hours as per shift rotations as required (nights and weekends) to address critical issues / situations\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:true,\u0026amp;quot;134233118\u0026amp;quot;:true,\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559685\u0026amp;quot;:1440,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;1\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559684\u0026amp;quot;:-2,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;1\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Participate in knowledge transfer activities as required\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:true,\u0026amp;quot;134233118\u0026amp;quot;:true,\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559685\u0026amp;quot;:1440,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;1\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559684\u0026amp;quot;:-2,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;2\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Work in accordance with NiCE support process, procedures, contractual SLA’s \u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:true,\u0026amp;quot;134233118\u0026amp;quot;:true,\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559685\u0026amp;quot;:1440,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;1\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559684\u0026amp;quot;:-2,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;3\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Document all interactions related to services requests (SRs) in NICE Support System in accordance with SLA\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:true,\u0026amp;quot;134233118\u0026amp;quot;:true,\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559685\u0026amp;quot;:1440,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;1\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559684\u0026amp;quot;:-2,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;4\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Some travel maybe expected to customer sites when required to resolve product issues\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:true,\u0026amp;quot;134233118\u0026amp;quot;:true,\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559685\u0026amp;quot;:1440,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Qualifications / Education:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:true,\u0026amp;quot;134233118\u0026amp;quot;:true,\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;2\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559684\u0026amp;quot;:-2,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;1\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Bachelor\u0026#39;s degree in computer science / Software Engineering (or similar)\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:true,\u0026amp;quot;134233118\u0026amp;quot;:true,\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559685\u0026amp;quot;:1440,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;2\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559684\u0026amp;quot;:-2,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;2\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Experience as IT (Network and system) that worked on Server issues mainly\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:true,\u0026amp;quot;134233118\u0026amp;quot;:true,\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559685\u0026amp;quot;:1440,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;2\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559684\u0026amp;quot;:-2,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;3\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Network troubleshooting skills (working with different tools)\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:true,\u0026amp;quot;134233118\u0026amp;quot;:true,\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559685\u0026amp;quot;:1440,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;2\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559684\u0026amp;quot;:-2,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;4\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Supporting VOIP telephony systems such as Avaya or Cisco\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:true,\u0026amp;quot;134233118\u0026amp;quot;:true,\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559685\u0026amp;quot;:1440,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;2\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559684\u0026amp;quot;:-2,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;5\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Experience in customer support serving global customers.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:true,\u0026amp;quot;134233118\u0026amp;quot;:true,\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559685\u0026amp;quot;:1440,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;2\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559684\u0026amp;quot;:-2,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;1\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;1-3 years\u0026#39; experience\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:true,\u0026amp;quot;134233118\u0026amp;quot;:true,\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559685\u0026amp;quot;:1440,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Personal attributes\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:true,\u0026amp;quot;134233118\u0026amp;quot;:true,\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;3\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559684\u0026amp;quot;:-2,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;2\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Excellent English verbal and writing communication skills\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:true,\u0026amp;quot;134233118\u0026amp;quot;:true,\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559685\u0026amp;quot;:1440,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;3\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559684\u0026amp;quot;:-2,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;3\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Team player – ability to work well in a close team environment\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:true,\u0026amp;quot;134233118\u0026amp;quot;:true,\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559685\u0026amp;quot;:1440,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;3\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559684\u0026amp;quot;:-2,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;4\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Fast learner with ability to educate her/himself on relevant technologies\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:true,\u0026amp;quot;134233118\u0026amp;quot;:true,\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559685\u0026amp;quot;:1440,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;3\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559684\u0026amp;quot;:-2,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;1\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Ability to multitask and prioritize work\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:true,\u0026amp;quot;134233118\u0026amp;quot;:true,\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559685\u0026amp;quot;:1440,\u0026amp;quot;335559739\u0026amp;quot;:160,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; 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(NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4012316101,"name":"VM, Public Safety","child_ids":[],"parent_id":4012246101}],"offices":[{"id":4005168101,"name":"USA - Remote","location":"USA - Remote","child_ids":[],"parent_id":4005091101}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://boards.eu.greenhouse.io/nice/jobs/4920513101?gh_jid=4920513101","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4497847101,"location":{"name":"USA - Richardson, TX"},"metadata":[{"id":4778158101,"name":"Job Type","value":"Regular","value_type":"single_select"},{"id":4787631101,"name":"Hiring Manager","value":{"name":"Alex Burford","email":"alex.burford@nice.com","user_id":4488533101,"employee_id":"197181"},"value_type":"user"},{"id":4614529101,"name":"Category","value":"SUPPORT","value_type":"short_text"},{"id":4614545101,"name":"Job String","value":"Support.Technical Support.Technical Support Engineer","value_type":"short_text"},{"id":4787135101,"name":"(HRBP) Critical Role","value":"Not Applicable","value_type":"single_select"},{"id":4952164101,"name":"(HRBP) Acquisition Job","value":"Cognigy","value_type":"single_select"},{"id":7821998101,"name":"TA Director Only – Campaign","value":null,"value_type":"yes_no"}],"id":4920513101,"updated_at":"2026-08-28T02:17:11-04:00","requisition_id":"11386","title":"Technical Support Engineer ","company_name":"NICE","first_published":"2026-07-08T10:55:47-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Senior Technical Support Specialist (Cognigy Platform)\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;So, what\u0026#39;s the role all about?\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;As a \u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Senior Technical Support Specialist\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;, you\u0026#39;ll provide expert technical support for customers using the \u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Cognigy conversational AI platform\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;. You\u0026#39;ll serve as the first point of contact for complex technical issues involving AI agents, APIs, integrations, authentication, and cloud-based applications. Working closely with customers, Product, and Engineering, you\u0026#39;ll troubleshoot problems, identify root causes, and deliver timely solutions that ensure customers get the most out of the platform.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;This role is ideal for someone who enjoys solving technical problems, working with modern AI technologies, and helping customers successfully deploy enterprise conversational AI solutions.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;How will you make an impact?\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; 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data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;1\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;7\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Support customer integrations with third-party systems using REST APIs, webhooks, OAuth2, JWT, and SSO.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;1\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;8\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Assist customers with deployment and configuration across Windows, Linux, cloud, and containerized environments.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;1\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;9\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Create and maintain internal documentation, knowledge base articles, and troubleshooting guides.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;1\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;10\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Develop internal support tools and automation to improve operational efficiency.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;1\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;11\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Continuously expand knowledge of Cognigy, LLM-powered solutions, AI technologies, and customer support best practices.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Have you got what it takes?\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;2\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;1\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;3+ years of experience in Technical Support, Product Support, or Technical Support Engineering.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;2\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;2\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Experience supporting enterprise SaaS applications or cloud-based software platforms.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;2\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;3\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Strong troubleshooting skills with experience analyzing logs, error messages, and stack traces.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;2\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;4\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;SIP knowledge, troubleshooting connections, investigating PCAPS, using WireShark and similar tools\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;2\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;5\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;LLM knowledge, troubleshooting unexpected results (hallucinations), connection issues, API requirements, understanding changes in model revisions\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;2\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;6\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Hands-on experience working with REST APIs, including making requests, interpreting responses, and debugging integrations.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;2\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;7\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Experience using API testing tools such as Postman.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;2\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;8\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Solid understanding of Windows and Linux operating systems.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;2\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;9\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Familiarity with browser developer tools and debugging web applications.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;2\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;10\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Strong understanding of software architecture, databases, and system integrations.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;2\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;11\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Excellent written and verbal communication skills with the ability to explain technical concepts to both technical and non-technical audiences.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;2\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;12\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Proven ability to manage multiple customer issues in a fast-paced support environment.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;2\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;13\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Strong customer-first mindset with excellent problem-solving skills.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Preferred Qualifications\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Experience with one or more of the following:\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;3\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;1\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Cognigy or another conversational AI platform\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;3\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;2\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Large Language Models (LLMs) or Generative AI applications\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;3\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;3\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;OAuth2, JWT, and Single Sign-On (SSO)\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;3\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;4\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Role-Based Access Control (RBAC)\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;3\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;5\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;REST APIs and webhooks\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;3\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;6\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Monitoring and observability tools such as Grafana or Kibana\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;3\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;7\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Docker and containerized applications\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;3\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;8\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Cloud platforms including AWS or Azure\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;3\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;9\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;JSON and XML\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;3\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;10\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;HTML/CSS\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;3\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;11\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Zendesk or similar support platforms\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;3\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;12\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;GDPR and secure communication principles\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;What will make you stand out?\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;We\u0026#39;re looking for someone who is naturally curious, enjoys solving complex technical problems, and thrives at the intersection of customer support and modern AI technology. You\u0026#39;ll be successful if you\u0026#39;re comfortable troubleshooting APIs, integrations, cloud environments, and AI-powered applications while collaborating across Engineering, Product, and Customer Success teams to deliver outstanding customer experiences.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;strong\u0026gt;About NiCE \u0026lt;/strong\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4053783101,"name":"CX - Agentic Experience Automation","child_ids":[],"parent_id":4058412101}],"offices":[{"id":4005062101,"name":"USA - Richardson, TX","location":"USA - Richardson, TX","child_ids":[],"parent_id":4005091101}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://boards.eu.greenhouse.io/nice/jobs/4935933101?gh_jid=4935933101","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4504807101,"location":{"name":"Israel - Raanana"},"metadata":[{"id":4778158101,"name":"Job Type","value":"Regular","value_type":"single_select"},{"id":4787631101,"name":"Hiring Manager","value":{"name":"Noam Adler","email":"noam.adler@nice.com","user_id":4494308101,"employee_id":"197766"},"value_type":"user"},{"id":4614529101,"name":"Category","value":"ACCOUNTING \u0026 FINANCE","value_type":"short_text"},{"id":4614545101,"name":"Job String","value":"Accounting \u0026 Finance.Treasury.Treasury Manager","value_type":"short_text"},{"id":4787135101,"name":"(HRBP) Critical Role","value":"Not Applicable","value_type":"single_select"},{"id":4952164101,"name":"(HRBP) Acquisition Job","value":"Not Applicable","value_type":"single_select"},{"id":7821998101,"name":"TA Director Only – Campaign","value":null,"value_type":"yes_no"}],"id":4935933101,"updated_at":"2026-08-28T02:17:11-04:00","requisition_id":"11524","title":"Treasury Manager","company_name":"NICE","first_published":"2026-07-23T07:55:26-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;So, what’s the role all about?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;NiCE is looking for a Treasury Manager to help run the day-to-day treasury operations that keep the business funded, liquid, and protected against financial risk. You\u0026#39;ll work closely with the Head of Treasury on cash management, funding, FX, and banking relationships, and you\u0026#39;ll be a key partner to Corporate Finance during quarterly close and planning cycles. This is a hands-on role for someone who\u0026#39;s comfortable owning process, spotting risk early, and making complex financial mechanics easy for others to understand.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;How will you make an impact?\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Manage daily cash positioning, liquidity forecasting, and short-term investment activity across global entities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support debt and funding activities, including covenant tracking and lender reporting.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Monitor and submit share buyback plans in line with board-approved programs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead professional initiatives and cross functional projects.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Act as professional focal point for the global treasury teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with Corporate Finance and Accounting on treasury-related close activities, reconciliations, and disclosures.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Prepare board- and audit-ready reporting on cash, debt, and risk positions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead and support M\u0026amp;amp;A, intercompany funding, and other strategic finance projects as they arise.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Global insurance programs\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Manage global insurance programs, ensuring adequate coverage for operational risks and negotiating favorable terms during renewals.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Implement risk mitigation measures within insurance programs to minimize potential financial impacts from identified risks.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Risk management\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Identify, monitor, and mitigate financial risks, including interest rate, foreign exchange, and credit risk.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Implement hedging strategies and other financial instruments to manage risk exposures.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensure compliance with internal policies and regulatory requirements.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Treasury operations and technology\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Oversee banking relationships, account structures, and payment processing.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Leverage tools such as ERP systems and data visualization platforms to enhance decision-making and KPI tracking.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive automation and technology integration to streamline treasury processes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain an efficient system of policies and procedures that provides adequate control over treasury activities and supports regulatory reporting.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Explore and implement AI-driven tools that enhance treasury workflows, improving accuracy and efficiency in processes such as cash management and forecasting.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Have you got what it takes?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;5+ years of treasury in corporate finance.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Solid grasp of cash management, FX, and debt/funding instruments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with ERP systems, data visualization tools, and banking platforms.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong Excel skills and comfort working with large data sets.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A clear communicator who can explain treasury mechanics to non-treasury stakeholders.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A degree in finance, accounting, or economics; CTP or similar certification is a plus.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A builder\u0026#39;s mindset – someone who improves process, not just runs it.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaboration with banks and financial institutions – an advantage.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A good understanding of financial modeling and analysis techniques.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Skilled at project management, multi-tasking, and working in a global, fast-paced environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proactive, self-starter, while working collaboratively within a team environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent English.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What’s in it for you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join an ever-growing, market-disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Enjoy NiCE-FLEX!\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Requisition ID: \u0026lt;/strong\u0026gt;11524\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;Reporting into:\u0026lt;/strong\u0026gt; Head of Treasury\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;Role Type: IC\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;#LI-Hybrid\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;strong\u0026gt;About NiCE \u0026lt;/strong\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4012258101,"name":"Corp Services - Corporate Finance","child_ids":[],"parent_id":4012239101}],"offices":[{"id":4005087101,"name":"Israel - Raanana","location":"Israel - Raanana","child_ids":[],"parent_id":4005050101}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://boards.eu.greenhouse.io/nice/jobs/4907314101?gh_jid=4907314101","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4491515101,"location":{"name":"United Kingdom - London"},"metadata":[{"id":4778158101,"name":"Job Type","value":"Regular","value_type":"single_select"},{"id":4787631101,"name":"Hiring Manager","value":{"name":"Andy Hudson","email":"andy.hudson@niceincontact.com","user_id":4107766101,"employee_id":"151089"},"value_type":"user"},{"id":4614529101,"name":"Category","value":"R\u0026D","value_type":"short_text"},{"id":4614545101,"name":"Job String","value":"R\u0026D.Software Engineering.Software Engineer","value_type":"short_text"},{"id":4787135101,"name":"(HRBP) Critical Role","value":"Not Applicable","value_type":"single_select"},{"id":4952164101,"name":"(HRBP) Acquisition Job","value":"Cognigy","value_type":"single_select"},{"id":7821998101,"name":"TA Director Only – Campaign","value":null,"value_type":"yes_no"}],"id":4907314101,"updated_at":"2026-09-08T03:16:07-04:00","requisition_id":"11301","title":"UI Engineer (1 year Fixed Term Contract)","company_name":"NICE","first_published":"2026-06-25T06:02:59-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;UI Engineer – UK, Hybrid Role\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;1 year Fixed Term Contract (Maternity Cover)\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;So, what’s the role all about?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We’re looking for a UI Engineer who is a strong engineer today and excited about becoming an even better one by thoughtfully using AI as part of their craft.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This is not a research role and not an “AI specialist” position. It is a modern UI engineering role for someone who wants to work with AI, not around it – bringing AI tools and practices into the everyday flow of frontend development, and helping the wider team do the same.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What will you be doing?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Working on the Proactive AI Agent product as part of a cross‑functional engineering team, reporting into the Engineering Manager, you will:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Design, build, test and maintain high quality Angular-based frontend applications using modern engineering practices.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Use AI tools to accelerate development, improve code quality, explore solutions and reduce toil, while applying strong engineering judgement.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate closely with product, architecture and other engineers to deliver customer value.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with software architects to ensure web application architecture is best-of-breed and extensible to support rapid development.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deliver secure, maintainable, well‑tested code that meets internal guidelines and industry best practice.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Participate in code reviews, both giving and receiving thoughtful feedback.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Help evolve team practices, especially how AI is used responsibly and effectively in day‑to‑day engineering.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Document decisions, designs and learnings clearly.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;How will you make an impact?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;You will deliver polished, high-quality frontend features, not just code.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You will raise team capability by sharing better ways of working using AI‑assisted approaches.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You will help reduce friction in delivery by using AI to automate, simplify, or improve frontend development workflows.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Using agentic workflows to automate routine development tasks while focusing your expertise on high-quality UI and complex component logic.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Critically evaluate AI-generated code for logical errors, accessibility issues, and performance.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You will bring curiosity and pragmatism when exploring new tools or techniques.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Help evolve the team by sharing AI tips, and mentoring others on how to integrate AI tools responsibly into their daily workflows.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Have you got what it takes?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Core UI engineering skills\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;At least 5+ years of software engineering experience, with a strong frontend specialism.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;At least 4+ years of experience with Angular (2nd generation+) in production applications.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with Angular 16+ features, e.g. standalone components, new control flow, signals.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Practical experience with React; comfortable building and maintaining React components in a production codebase alongside Angular.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent knowledge of TypeScript, JavaScript, HTML5 and CSS3.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working with RESTful APIs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience unit testing with Jasmine + Karma or Jest. Proficient in writing testable and reusable code and developing scalable applications.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with CSS pre-processors (SASS).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with version control, CI/CD pipelines and modern development workflows.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A good understanding of testing, security and software quality fundamentals.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;AI‑era mindset (this matters)\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Actively uses AI tools (e.g. coding assistants, chat‑based models, analysis tools) as part of development work.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Curious about how AI can improve developer productivity, quality, and learning – not just speed.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfortable validating, correcting and refining AI‑generated outputs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experiments with new tools or workflows and reflects on what works and what doesn’t.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Can explain why a solution is correct, even if AI helped produce it.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;NiCE to have, but not essential\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;State management experience using NgRx/Redux.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with observables using RxJS.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with front-end hosting models.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;E2E testing using the Playwright test framework.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with Storybook.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working in an Agile Scrum environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working in a controlled environment where data security is paramount.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with data security standards such as ISO27001, SOC2, HIPAA and GDPR.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working with SaaS.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What’s in it for you?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Enjoy NiCE-FLEX!\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Requisition ID: \u0026lt;/strong\u0026gt;11301\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Reporting into: \u0026lt;/strong\u0026gt;Manager, Engineering\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Role Type: \u0026lt;/strong\u0026gt;Individual Contributor.\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;#LI-Hybrid\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;strong\u0026gt;About NiCE \u0026lt;/strong\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4053783101,"name":"CX - Agentic Experience Automation","child_ids":[],"parent_id":4058412101}],"offices":[{"id":4005082101,"name":"United Kingdom - London","location":"United Kingdom - London","child_ids":[],"parent_id":4005102101}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://boards.eu.greenhouse.io/nice/jobs/4866030101?gh_jid=4866030101","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4469562101,"location":{"name":"USA - Hoboken, NJ"},"metadata":[{"id":4778158101,"name":"Job Type","value":"Regular","value_type":"single_select"},{"id":4787631101,"name":"Hiring Manager","value":{"name":"Chad Hetherington","email":"chad.hetherington@niceactimize.com","user_id":4108639101,"employee_id":"6621"},"value_type":"user"},{"id":4614529101,"name":"Category","value":"PRODUCT MANAGEMENT","value_type":"short_text"},{"id":4614545101,"name":"Job String","value":"Product Management.Product Management.PDM VP","value_type":"short_text"},{"id":4787135101,"name":"(HRBP) Critical Role","value":"Not Applicable","value_type":"single_select"},{"id":4952164101,"name":"(HRBP) Acquisition Job","value":"Not Applicable","value_type":"single_select"},{"id":7821998101,"name":"TA Director Only – Campaign","value":null,"value_type":"yes_no"}],"id":4866030101,"updated_at":"2026-08-28T02:17:11-04:00","requisition_id":"10913","title":"Vice President, Fraud Prevention, Actimize","company_name":"NICE","first_published":"2026-05-14T07:16:41-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Role Overview\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The VP \u0026amp;amp; GM, Fraud Line of Business (LOB) is the end‑to‑end owner of Actimize’s Fraud portfolio, accountable for strategy, execution, and business outcomes. This role drives product direction as a growth engine for the business, delivering differentiated, market‑leading fraud solutions.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a senior leader in the Product organization and a core member of the Product Leadership Team, the GM partners closely with R\u0026amp;amp;D and GTM leadership to deliver a clear, prioritized roadmap that maximizes customer value, execution predictability, and commercial impact.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role combines full P\u0026amp;amp;L‑style product accountability, senior people leadership, and hands‑on execution ownership.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What You Will Own\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Fraud product vision, strategy, and roadmap\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Business performance of the Fraud LOB (growth, retention, value realization)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Leadership of the Fraud Product leadership team\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Joint accountability with R\u0026amp;amp;D for delivery, quality, and scalability\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Tight partnership with Sales, Marketing, and Customer Success\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fraud LOB representation on the Product Leadership Team\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Leadership \u0026amp;amp; Organization\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Lead and develop senior product and domain leaders across the Fraud portfolio\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Set clear priorities, outcomes, and success metrics\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build a strong product culture focused on customer value and execution discipline\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Make organizational and talent decisions to enable scalable growth\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Role‑model strong Product–R\u0026amp;amp;D and Product–GTM partnerships\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Core Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Product Strategy \u0026amp;amp; Roadmap\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Own the end‑to‑end Fraud roadmap from strategy to execution\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Define and evolve the multi‑year Fraud strategy aligned to the overall Product vision\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Define market‑driven priorities aligned to customer needs, regulation, and business goals\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Continuously refine plans based on feedback, data, and delivery reality\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Product–R\u0026amp;amp;D Partnership \u0026amp;amp; Execution\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Operate as a true partner to R\u0026amp;amp;D leadership\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Jointly drive feasibility, planning, capacity alignment, and dependency management\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Make trade‑off decisions when scope, timelines, or constraints emerge\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensure customer and Sales commitments reflect engineering reality\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Delivery \u0026amp;amp; Execution Accountability\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Own delivery predictability and outcomes for the Fraud portfolio\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proactively surface risks and resolve issues decisively\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Balance near‑term delivery with long‑term platform health\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Business \u0026amp;amp; Commercial Ownership\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Own Fraud LOB performance in partnership with GTM\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support strategic deals, roadmap positioning, and customer escalations\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensure strong linkage between roadmap investments and commercial impact\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Track and drive key metrics (ARR, renewals, adoption, roadmap success)\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Customer \u0026amp;amp; Market Engagement\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Maintain direct engagement with strategic customers\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Represent the Fraud roadmap in executive‑level conversations\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Stay ahead of fraud trends, competitive dynamics, and regulatory change\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;strong\u0026gt;About NiCE \u0026lt;/strong\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4066083101,"name":"Actimize - Product","child_ids":[],"parent_id":4012238101}],"offices":[{"id":4005059101,"name":"USA - Hoboken, NJ","location":"USA - Hoboken, NJ","child_ids":[],"parent_id":4005091101}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://boards.eu.greenhouse.io/nice/jobs/4952634101?gh_jid=4952634101","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4512253101,"location":{"name":"USA - Remote"},"metadata":[{"id":4778158101,"name":"Job Type","value":"Regular","value_type":"single_select"},{"id":4787631101,"name":"Hiring Manager","value":{"name":"Werner Wehmeyer","email":"werner.wehmeyer@nice.com","user_id":4576156101,"employee_id":"199645"},"value_type":"user"},{"id":4614529101,"name":"Category","value":"PROFESSIONAL SERVICES","value_type":"short_text"},{"id":4614545101,"name":"Job String","value":"Professional Services.Client Relationship.Client Relationship VP","value_type":"short_text"},{"id":4787135101,"name":"(HRBP) Critical Role","value":"QCR","value_type":"single_select"},{"id":4952164101,"name":"(HRBP) Acquisition Job","value":"Not Applicable","value_type":"single_select"},{"id":7821998101,"name":"TA Director Only – Campaign","value":null,"value_type":"yes_no"}],"id":4952634101,"updated_at":"2026-08-28T02:17:11-04:00","requisition_id":"11610","title":"VP, Customer Success","company_name":"NICE","first_published":"2026-08-13T17:34:45-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;So,\u0026amp;nbsp;what’s\u0026amp;nbsp;the role all about?\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;The Vice President of Customer Success for the\u0026amp;nbsp;Strategic\u0026amp;nbsp;Segment is a senior leadership position responsible for overseeing the success of our largest customers, who\u0026amp;nbsp;represent\u0026amp;nbsp;hundreds of millions of dollars in revenue and include some of the world\u0026#39;s most recognizable brands. The VP will lead a team of Technical Account Managers and Customer Success professionals,\u0026amp;nbsp;driving\u0026amp;nbsp;outstanding business outcomes and strengthening long-term relationships.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;This role requires a proven leader who can balance strategic oversight with operational excellence,\u0026amp;nbsp;leveraging\u0026amp;nbsp;cross-functional collaboration to deliver exceptional value. The ideal candidate will excel in building high-performance teams, fostering innovation, and\u0026amp;nbsp;maintaining\u0026amp;nbsp;alignment with organizational goals.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;How will you make an impact?\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;1\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;1\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Strategic Leadership:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;\u0026amp;nbsp;Define and execute the vision for customer success within the Strategic Segment, ensuring alignment with company-wide\u0026amp;nbsp;objectives\u0026amp;nbsp;and business priorities.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;1\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;2\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Cross-Functional Collaboration:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;\u0026amp;nbsp;Partner effectively with Sales, Services, Product, and R\u0026amp;amp;D teams to\u0026amp;nbsp;deliver on\u0026amp;nbsp;customer outcomes and drive innovation.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;1\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;3\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Team Development:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;\u0026amp;nbsp;Build, mentor, and inspire a high-performing, customer-focused team. 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data-font=\u0026quot;Courier New\u0026quot; data-listid=\u0026quot;1\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:1440,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Courier New\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[9675],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;o\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;3\u0026quot; data-aria-level=\u0026quot;2\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Customer Retention\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;o\u0026quot; data-font=\u0026quot;Courier New\u0026quot; data-listid=\u0026quot;1\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:1440,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Courier New\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[9675],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;o\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;4\u0026quot; data-aria-level=\u0026quot;2\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Referenceability\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;o\u0026quot; data-font=\u0026quot;Courier New\u0026quot; data-listid=\u0026quot;1\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:1440,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Courier New\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[9675],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;o\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;5\u0026quot; data-aria-level=\u0026quot;2\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Account P\u0026amp;amp;L\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;o\u0026quot; data-font=\u0026quot;Courier New\u0026quot; data-listid=\u0026quot;1\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:1440,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Courier New\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[9675],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;o\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;6\u0026quot; data-aria-level=\u0026quot;2\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Achievement of customer business objectives\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;o\u0026quot; data-font=\u0026quot;Courier New\u0026quot; data-listid=\u0026quot;1\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:1440,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Courier New\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[9675],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;o\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;7\u0026quot; data-aria-level=\u0026quot;2\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Customer health scores\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;o\u0026quot; data-font=\u0026quot;Courier New\u0026quot; data-listid=\u0026quot;1\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:1440,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Courier New\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[9675],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;o\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;8\u0026quot; data-aria-level=\u0026quot;2\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Support for upsell, cross-sell, and renewal efforts\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;1\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;5\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Process Improvement:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;\u0026amp;nbsp;Identify\u0026amp;nbsp;and implement scalable frameworks, processes, and technology enhancements to improve team efficiency and customer outcomes.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;1\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;6\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Customer Advocacy:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;\u0026amp;nbsp;Serve as an executive point of contact for strategic accounts, ensuring satisfaction and acting as a trusted advisor.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;1\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;7\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Performance Management:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;\u0026amp;nbsp;Conduct regular one-on-one meetings with direct reports, track progress against goals, and provide coaching and feedback to support growth.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Financial Accountability:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;2\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;1\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Own the P\u0026amp;amp;L for the Strategic Segment, managing staffing costs, travel expenses, and other budgetary considerations.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;2\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;2\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Oversee billing practices and ensure compliance with invoicing protocols.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;2\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;3\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Approve credits or adjustments as needed to\u0026amp;nbsp;maintain\u0026amp;nbsp;customer satisfaction while upholding financial integrity.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Have\u0026amp;nbsp;you got what it takes?\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Required:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;3\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;1\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Bachelor’s degree in Business, Finance, Technology, or\u0026amp;nbsp;a related\u0026amp;nbsp;field (or equivalent work experience).\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;3\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;2\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;15+ years of experience in customer service, contact centers, or B2B technology.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;3\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;3\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;10+ years of experience leading high-performance teams.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;3\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;4\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Proven experience managing relationships with Fortune 500 brands.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; 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data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;3\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;6\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Strong understanding of customer success metrics and KPIs, with\u0026amp;nbsp;a track record\u0026amp;nbsp;of\u0026amp;nbsp;maintaining\u0026amp;nbsp;and improving performance.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;3\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;7\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Comfortable explaining and discussing software concepts with enterprise-level customers.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Preferred:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;4\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;1\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Leadership experience in a SaaS company.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;4\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;2\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Master’s degree in Business, Finance, or\u0026amp;nbsp;a related\u0026amp;nbsp;field.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;4\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;3\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Familiarity with SaaS tools like Salesforce and Gainsight.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;4\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;4\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Experience with contact center technologies, premise-to-cloud migrations, or enterprise software support.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Travel and Flexibility:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;5\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;1\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;This role may require domestic and occasional international travel.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Why Join Us?\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;This is a unique opportunity to lead a vital business segment, working with globally recognized brands to deliver exceptional outcomes. You will have the chance to shape the future of customer success within our organization while driving innovation and creating meaningful impact for our customers.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt; \u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;What’s\u0026amp;nbsp;in it for you?\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Join an ever-growing, market disrupting, global company where the teams –\u0026amp;nbsp;comprised\u0026amp;nbsp;of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next\u0026amp;nbsp;NICEr!\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt; \u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Requisition ID:\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt; 11610\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Role Type: \u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Vice President\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;strong\u0026gt;About NiCE \u0026lt;/strong\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. \u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4012330101,"name":"GCO - Customer Success \u0026 Services","child_ids":[],"parent_id":4012244101}],"offices":[{"id":4005168101,"name":"USA - Remote","location":"USA - Remote","child_ids":[],"parent_id":4005091101}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null}],"meta":{"total":172}}