{"jobs":[{"absolute_url":"https://job-boards.greenhouse.io/mavenclinic/jobs/8801848002","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":6521941002,"location":{"name":"New York, NY; Remote, US (Hub cities)"},"metadata":null,"id":8801848002,"updated_at":"2026-10-20T13:33:10-04:00","requisition_id":"PL424630","title":"Client Success Manager","company_name":"Maven Clinic","first_published":"2026-09-12T13:07:06-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;Maven Clinic is the world\u0026#39;s largest virtual clinic for women and families on a mission to make healthcare work for all of us. Through Maven Enterprise, the company partners with more than 2,300 employers and health plans to provide end-to-end women\u0026#39;s and family health programs spanning fertility and family building, maternity and newborn care, parenting and pediatrics, and menopause and midlife — improving clinical outcomes, reducing healthcare costs, and expanding equitable access to high-quality care at scale. Through its consumer platform, Maven provides direct access to virtual care across 30+ specialties, as well as dedicated hormone and GLP-1 care programs purpose-built for women. Founded in 2014 by CEO Kate Ryder, Maven Clinic has raised more than $425 million from leading healthcare and technology investors including General Catalyst, Sequoia, Dragoneer Investment Group, Oak HC/FT, StepStone Group, Icon Ventures, and Lux Capital. Recognized for innovation and industry leadership, Maven has been named to the TIME100 Most Influential Companies, CNBC Disruptor 50, Fast Company\u0026#39;s Most Innovative Companies, and FORTUNE Best Places to Work. Learn more at mavenclinic.com\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;An award-winning culture working towards an important mission –\u0026amp;nbsp; Maven Clinic is a recipient of over 30 workplace and innovation awards, including:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;TIME 100 Most Influential Companies (2023, 2026)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fortune Change the World (2024)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;CNBC Disruptor 50 List (2022, 2023, 2024)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fortune Best Workplaces for Millennials (2024)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fortune Best Workplaces in Health Care (2024)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fast Company Most Innovative Companies (2020, 2023)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fortune Best Workplaces NY (2020, 2021, 2022, 2023, 2024)\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;Maven is looking for a commercially-minded and strategic Client Success Manager to join our Client Success team, to own relationships with our employer accounts.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Client Success Manager will be the main point of contact for employer accounts introduced through Maven’s channel partnerships - driving enrollment and engagement while taking direct accountability for net revenue retention, renewal health, and expansion readiness.\u0026amp;nbsp; You’ll translate member outcomes into quantifiable business value for clients, orchestrate cross-functional motions with Sales, Renewals, Product, and Analytics, and build the strategic account plans that protect and grow Maven’s revenue. This is not a reactive support role,\u0026amp;nbsp; it’s a commercial position that requires equal parts relationship depth, analytical rigor, and business acumen. This person will be on the front lines as a trusted advisor to our clients and a key partner to our channel partnership teams.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;As Client Success Manager at Maven, you will:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Support the success and satisfaction of your portfolio of employer clients, helping ensure strong client retention and engagement\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with channel/payer partner client executives to manage broader strategic client relationships and unlock additional business opportunities within your portfolio\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Assist in building and maintaining account plans, tracking renewal milestones, and identifying opportunities for growth.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Monitor client health and engagement on an ongoing basis, flagging potential risks early and collaborating with your manager and team to develop mitigation plans.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify potential opportunities for client expansion and collaborate with Sales to build business cases and handoffs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with Sales and Renewals teams to ensure smooth account transitions and handoffs, contributing to clear narratives and data-supported recommendations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support client enrollment and engagement initiatives that drive measurable business outcomes, such as employee utilization, satisfaction, or program adoption.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Participate in Quarterly Business Reviews and other client-facing presentations, sharing data insights and supporting renewal or expansion discussions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Consult clients on program optimization using Maven’s expertise, benchmark data, and program resources, ensuring measurable business impact.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain strong client relationships, fostering satisfaction, loyalty, and advocacy, and supporting case studies or success stories where appropriate.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with cross-functional teams (product, engineering, analytics, marketing) to support client projects, timelines, and deliverables.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage client inquiries, issues, and escalations, coordinating with partner teams as needed to resolve challenges.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Share client insights internally to help improve products, processes, and marketing initiatives.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Recommend improvements to client workflows or processes, supporting scalable solutions to enhance outcomes.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What we’re looking for you to bring:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;5+ years of experience in account management, customer success, or client services within digital health, healthcare, benefits, or SaaS companies, with demonstrated ability to manage client relationships and contribute to commercial outcomes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working with enterprise employer clients through channel/payer partners (5,000+ employees) preferred.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven ability to support and execute marketing or engagement strategies that drive measurable client outcomes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Passion for healthcare and supporting organizational change.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with internal teams to deliver a seamless experience for clients, providing insights that inform product, process, or market improvements.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;History of contributing to client retention, renewal management, and account growth opportunities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to build and maintain relationships with multiple stakeholders (HR, Benefits, Finance), navigating client environments effectively.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience partnering with Sales or Renewals teams to support commercial opportunities and account growth.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong interpersonal, verbal, written, and presentation skills, with the ability to communicate clearly and influence internal and external stakeholders.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to prioritize and manage multiple tasks while ensuring deadlines and deliverables are met.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Analytical skills and strategic thinking – able to translate data and client performance into actionable insights in collaboration with clients.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience supporting the full lifecycle of customer success post-sales (implementation, adoption, product training, renewals, and account management).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfort operating in a growing and evolving environment, adaptable to changing processes and ambiguity.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Willingness to travel occasionally (up to 20%) for client meetings and participate in our NYC office when needed.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Helpful experiences and skills (not required, can be learned on the job):\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience at a digital health company in health, wellness, or family health space.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with managing high volume of clients is preferred\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience supporting health benefit programs for employer or payer clients.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with Salesforce, Gainsight, Looker, and Microsoft Office suite.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;The base salary range for this role is $106,000 - 120,000 per year. You will also be entitled to receive equity and benefits. Individual pay decisions are based on qualifications, experience, and skillset.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;New York, NY; Remote, US (Hub cities)\u0026lt;/strong\u0026gt;\u0026amp;nbsp;Maven embraces a flexible hybrid work model. Our teams primarily operate from the New York Metropolitan area, NY, San Francisco/Bay Area, CA, and\u0026amp;nbsp; Seattle, WA. \u0026amp;nbsp;For those based in NewYork, San Francisco/Bay Area, CA or Seattle, WA we encourage in-person collaboration by requiring team members to attend Work Together Days within these cities. This policy aims to balance remote work flexibility with the benefits of face-to-face interaction.\u0026lt;br\u0026gt;Remote Mavens in a commutable distance (~90 minutes driving or on public transit) to our hub cities with more than 20 employees (currently Boston, DC, Chicago, Seattle, and San Francisco) are\u0026amp;nbsp;\u0026lt;strong\u0026gt;expected to attend local Maven hosted Work Together Days\u0026lt;/strong\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;This role requires active work authorization in the US.\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;At Maven we believe that a diverse set of backgrounds and experiences enrich our teams and allow us to achieve above and beyond our goals. If you do not have experience in all of the areas detailed above, we hope that you will share your unique background with us in your application and how it can be additive to our teams.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Benefits That Work For You\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our benefits are designed to support your health, well-being and career development, helping you thrive both personally and professionally. We remain focused on providing a competitive benefits package for our employees. On top of standards such as employer-covered health, dental, and insurance plan options, we offer an inclusive approach to benefits:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Maven for Mavens: access to the full platform and specialists, including care for mental health, reproductive health, family planning and pediatrics.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Whole-self care through wellness partnerships\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hybrid work, in office meals, and work together days\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;16 weeks 100% paid parental leave and new parent stipend (for Mavens who\u0026#39;ve been with us for 1 year+)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Annual professional development stipend and access to a personal career coach through Maven for Mavens\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;401K matching for US-based employees, with immediate vesting\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;These benefits are applicable to Maven Clinic Co., US-based, full-time employees only. 1099/Contract Providers are ineligible for these benefits.\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Maven is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. Maven is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. Maven Clinic interview requests and job offers only originate from an @mavenclinic.com email address (e.g jsmith@mavenclinic.com). Maven Clinic will never ask for sensitive information to be delivered over email or phone. \u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;If you receive a scam issue or a security issue involving Maven Clinic please notify us at: \u0026lt;/span\u0026gt;\u0026lt;a href=\u0026quot;mailto:security@mavenclinic.com\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;security@mavenclinic.com\u0026lt;/span\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;. \u0026lt;/span\u0026gt;For general and additional inquiries, please contact us at\u0026amp;nbsp;\u0026lt;a href=\u0026quot;mailto:careers@mavenclinic.com\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;careers@mavenclinic.com\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4077608002,"name":"Client Success","child_ids":[],"parent_id":null}],"offices":[{"id":4102004002,"name":"New York, NY; Remote, US (Hub cities)","location":null,"child_ids":[],"parent_id":null},{"id":4015208002,"name":"Remote","location":null,"child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/mavenclinic/jobs/8908679002","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":6568948002,"location":{"name":"Remote"},"metadata":null,"id":8908679002,"updated_at":"2026-10-22T09:29:29-04:00","requisition_id":"Contractor","title":"Conversational AI \u0026 UX/Product Copywriter (Contract)","company_name":"Maven Clinic","first_published":"2026-10-22T09:29:29-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;Maven Clinic is the world\u0026#39;s largest virtual clinic for women and families on a mission to make healthcare work for all of us. Through Maven Enterprise, the company partners with more than 2,300 employers and health plans to provide end-to-end women\u0026#39;s and family health programs spanning fertility and family building, maternity and newborn care, parenting and pediatrics, and menopause and midlife — improving clinical outcomes, reducing healthcare costs, and expanding equitable access to high-quality care at scale. Through its consumer platform, Maven provides direct access to virtual care across 30+ specialties, as well as dedicated hormone and GLP-1 care programs purpose-built for women. Founded in 2014 by CEO Kate Ryder, Maven Clinic has raised more than $425 million from leading healthcare and technology investors including General Catalyst, Sequoia, Dragoneer Investment Group, Oak HC/FT, StepStone Group, Icon Ventures, and Lux Capital. Recognized for innovation and industry leadership, Maven has been named to the TIME100 Most Influential Companies, CNBC Disruptor 50, Fast Company\u0026#39;s Most Innovative Companies, and FORTUNE Best Places to Work. Learn more at mavenclinic.com\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;An award-winning culture working towards an important mission –\u0026amp;nbsp; Maven Clinic is a recipient of over 30 workplace and innovation awards, including:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;TIME 100 Most Influential Companies (2023, 2026)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fortune Change the World (2024)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;CNBC Disruptor 50 List (2022, 2023, 2024)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fortune Best Workplaces for Millennials (2024)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fortune Best Workplaces in Health Care (2024)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fast Company Most Innovative Companies (2020, 2023)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fortune Best Workplaces NY (2020, 2021, 2022, 2023, 2024)\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;About the Role:\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;We’re looking for a conversational AI UX writer and voice partner who can define what Maven’s product and AI agents sounds like. You’ll be the expert eye on the language across our product—from navigation to CTAs, clinical modules to our AI agents: calling out when copy could be clearer or more compelling, or an agent response is too clinical, emotional, or complex. You’ll also help shape how we position and showcase AI in the product, including how we educate members about it and how we write disclaimers. Just as importantly, you’ll write and refine UX copy for core member experiences, such as care plan screens and AI agent intro and onboarding screens.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This is a hands-on, high-autonomy role for someone who has worked in both UX product copy and conversational AI and understands the nuances of prompting and its limitations. You will partner directly with Engineering, who owns prompts and configuration, as well as Clinical and Product to bring a single, consistent point of view on voice, tone, taxonomy and language, and to hold a high bar for usability, clinical integrity, clarity, and the right amount of empathy in a health context.\u0026lt;/p\u0026gt;\n\u0026lt;div class=\u0026quot;xjbqb8w xbs2zpe x1jchvi3 x1r771fr xh8yej3 x14nib4c x1ep1s60 x193iq5w xeuugli x1n2onr6\u0026quot;\u0026gt;\n\u0026lt;div\u0026gt;\n\u0026lt;div class=\u0026quot;xh8yej3 x1ghz6dp x193iq5w xeuugli x1mzt3pk x5x58ly xhkq44x xvyh8ph xwxxt6x x1ewz1rw x1r0vnzf x1ux7cnd xp43mbd xtbxs66 xak2u8z x1yc453h x16sz92x\u0026quot; data-assistant-markdown=\u0026quot;\u0026quot; data-assistant-markdown-root=\u0026quot;\u0026quot;\u0026gt;\n\u0026lt;div\u0026gt;\n\u0026lt;div\u0026gt;\n\u0026lt;div\u0026gt;\n\u0026lt;section class=\u0026quot;xvmahel xlh3980 x78zum5 xdt5ytf x1qjc9v5 x1gpaknb x1jchvi3 xo1l8bm x12oo3zp x14nib4c x1fj9vlw x1mzt3pk x9f619 xeuugli x19aimcq x14rh7hd\u0026quot;\u0026gt;\n\u0026lt;section class=\u0026quot;xlac9o8 x1y0btm7 xmkeg23 x1j6x5gx xeuugli\u0026quot; data-assistant-writing-block=\u0026quot;\u0026quot; data-writing-block-variant=\u0026quot;standard\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;x1j6x5gx xeuugli\u0026quot;\u0026gt;\n\u0026lt;div class=\u0026quot;xvklg7n x1jchvi3 x14nib4c x17qorbb x1a2a7pz x32akso xb405pp x1rlenzs\u0026quot; data-assistant-writing-block-content=\u0026quot;\u0026quot;\u0026gt;\n\u0026lt;p class=\u0026quot;x12ofw9d\u0026quot;\u0026gt;This position is expected to last 3 months, with the potential to extend based on business needs and fit. The expected commitment is 20 hours per week.\u0026lt;/p\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/section\u0026gt;\n\u0026lt;/section\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;What You’ll Do:\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;AI voice, tone \u0026amp;amp; language\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Review real AI agent conversations and give expert feedback on tone, emotional register, reading level, and word choice (e.g., “this is too emotional,” “let’s use simpler words to explain this,” “we missed a chance to be more empathetic”)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Define and champion what AI at Maven sounds like, translating our brand voice into clear language principles that work within the realities and limits of LLM-generated responses\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Synthesize voice and language feedback coming from many places (Clinical, Product, Engineering, Brand, coaches) into a clear, prioritized set of themes, and act as the decision-maker when the team needs one voice\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work with Clinical and Engineering to find conversations where a theme went well and where it didn’t, workshop them with users, and distill the findings into what Engineering needs to improve prompts and evaluations (Engineering owns prompts and configuration)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Advise on the anatomy of agent responses (e.g., when to offer options, when to ask a follow-up question, how to structure a reply) and recommend patterns for Engineering and Clinical to implement and approve\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with product, engineering, clinical, and legal/compliance teams to translate requirements into clear language guidance\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Product \u0026amp;amp; UX copy, including AI positioning\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Position how we showcase AI in the product, including how we introduce AI to members, how we handle education, and how we write disclaimers and expectation-setting language\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Write and refine UX copy for in-product experiences such as care plan screens, AI agent intro and onboarding screens, navigation and CTAs, empty and error states, and in-app education\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Craft language that is empowering and action-oriented, balancing clinical accuracy and compliance with a human, non-alarming Maven-branded tone\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work within design systems and with product designers to balance copy density, hierarchy, and usability\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Name products, features, programs, and agents as needed, using a structured approach to generating, screening, and recommending names with rationale\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Cross-functional collaboration\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Work closely and directly with the Member Copy, Comms \u0026amp;amp; Content team, clinicians, product managers, designers, and engineers\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Expected to attend weekly check-in meetings; as well as brainstorm sessions as needed\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Document your approach (voice and tone principles, language patterns, conversation theme summaries, naming frameworks) and share a summary of what changed whenever updates go out, so the team can continue to build on it\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;What You’ll Bring:\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;5+ years of experience in UX writing or product copywriting, plus direct experience in conversation design or LLM-powered AI products, with a strong online portfolio included in your application\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working within AI (e.g., conversational AI, virtual assistants, or LLM-powered products), with a strong understanding of how LLM agents are built and evaluated to work directly with Engineering on feedback\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ideally have direct experience in healthcare AI or digital health, including working alongside clinical stakeholders and legal compliance\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience reviewing real conversations or user feedback and distilling them into clear themes and recommendations that engineering teams can act on\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exceptional writing and editing instincts, especially for sensitive, emotional, or clinical subject matter, including calibrating empathy, tone, and reading level\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience applying and evolving brand tone \u0026amp;amp; voice guidelines for product/UX copy and AI/agent conversation\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to synthesize feedback from many stakeholders (clinical, compliance, product, engineering) and drive to a single point of view without losing clarity or voice\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Naming experience (product, feature, or program naming), including a structured approach to generating, screening, and recommending names as needed\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfort working independently, managing your own time within a part-time schedule, and communicating progress clearly\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong judgment about when AI should answer, defer, or escalate, with help from the internal team\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Engagement Details\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;The compensation for this role is $90-100 per hour for 20 hrs a week. Individual pay decisions are based on a number of factors, including qualifications for the role, experience level, and skillset.\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Time commitment:\u0026lt;/strong\u0026gt; 20 hours/week with weekly syncs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Duration:\u0026lt;/strong\u0026gt; 3 months, with potential to extend based on needs and fit\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Deliverables (examples):\u0026lt;/strong\u0026gt;\u0026amp;nbsp; A documented voice and tone framework defining what AI at Maven sounds like; synthesized themes and recommendations from conversation reviews, with examples of what worked and what didn’t, for Engineering and Clinical; guidance on AI education and disclaimer language; final UX copy for assigned experiences\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;This role requires active work authorization in the US.\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;At Maven we believe that a diverse set of backgrounds and experiences enrich our teams and allow us to achieve above and beyond our goals. If you do not have experience in all of the areas detailed above, we hope that you will share your unique background with us in your application and how it can be additive to our teams.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Benefits That Work For You\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our benefits are designed to support your health, well-being and career development, helping you thrive both personally and professionally. We remain focused on providing a competitive benefits package for our employees. On top of standards such as employer-covered health, dental, and insurance plan options, we offer an inclusive approach to benefits:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Maven for Mavens: access to the full platform and specialists, including care for mental health, reproductive health, family planning and pediatrics.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Whole-self care through wellness partnerships\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hybrid work, in office meals, and work together days\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;16 weeks 100% paid parental leave and new parent stipend (for Mavens who\u0026#39;ve been with us for 1 year+)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Annual professional development stipend and access to a personal career coach through Maven for Mavens\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;401K matching for US-based employees, with immediate vesting\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;These benefits are applicable to Maven Clinic Co., US-based, full-time employees only. 1099/Contract Providers are ineligible for these benefits.\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Maven is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. Maven is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. Maven Clinic interview requests and job offers only originate from an @mavenclinic.com email address (e.g jsmith@mavenclinic.com). Maven Clinic will never ask for sensitive information to be delivered over email or phone. \u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;If you receive a scam issue or a security issue involving Maven Clinic please notify us at: \u0026lt;/span\u0026gt;\u0026lt;a href=\u0026quot;mailto:security@mavenclinic.com\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;security@mavenclinic.com\u0026lt;/span\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;. \u0026lt;/span\u0026gt;For general and additional inquiries, please contact us at\u0026amp;nbsp;\u0026lt;a href=\u0026quot;mailto:careers@mavenclinic.com\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;careers@mavenclinic.com\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4063436002,"name":"Brand \u0026 Communications","child_ids":[],"parent_id":null}],"offices":[{"id":4015208002,"name":"Remote","location":null,"child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/mavenclinic/jobs/8822341002","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":6530960002,"location":{"name":"Remote"},"metadata":null,"id":8822341002,"updated_at":"2026-09-22T10:21:12-04:00","requisition_id":"PL424627","title":"Customer Success Director","company_name":"Maven Clinic","first_published":"2026-09-18T16:45:51-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;Maven Clinic is the world\u0026#39;s largest virtual clinic for women and families on a mission to make healthcare work for all of us. Through Maven Enterprise, the company partners with more than 2,300 employers and health plans to provide end-to-end women\u0026#39;s and family health programs spanning fertility and family building, maternity and newborn care, parenting and pediatrics, and menopause and midlife — improving clinical outcomes, reducing healthcare costs, and expanding equitable access to high-quality care at scale. Through its consumer platform, Maven provides direct access to virtual care across 30+ specialties, as well as dedicated hormone and GLP-1 care programs purpose-built for women. Founded in 2014 by CEO Kate Ryder, Maven Clinic has raised more than $425 million from leading healthcare and technology investors including General Catalyst, Sequoia, Dragoneer Investment Group, Oak HC/FT, StepStone Group, Icon Ventures, and Lux Capital. Recognized for innovation and industry leadership, Maven has been named to the TIME100 Most Influential Companies, CNBC Disruptor 50, Fast Company\u0026#39;s Most Innovative Companies, and FORTUNE Best Places to Work. Learn more at mavenclinic.com\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;An award-winning culture working towards an important mission –\u0026amp;nbsp; Maven Clinic is a recipient of over 30 workplace and innovation awards, including:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;TIME 100 Most Influential Companies (2023, 2026)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fortune Change the World (2024)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;CNBC Disruptor 50 List (2022, 2023, 2024)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fortune Best Workplaces for Millennials (2024)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fortune Best Workplaces in Health Care (2024)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fast Company Most Innovative Companies (2020, 2023)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fortune Best Workplaces NY (2020, 2021, 2022, 2023, 2024)\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;Maven Clinic is the world\u0026#39;s largest virtual clinic for women and families on a mission to make healthcare work for all of us. Through Maven Enterprise, the company partners with more than 2,300 employers and health plans to provide end-to-end women\u0026#39;s and family health programs spanning fertility and family building, maternity and newborn care, parenting and pediatrics, and menopause and midlife — improving clinical outcomes, reducing healthcare costs, and expanding equitable access to high-quality care at scale. Through its consumer platform, Maven provides direct access to virtual care across 30+ specialties, as well as dedicated hormone and GLP-1 care programs purpose-built for women. Founded in 2014 by CEO Kate Ryder, Maven Clinic has raised more than $425 million from leading healthcare and technology investors including General Catalyst, Sequoia, Dragoneer Investment Group, Oak HC/FT, StepStone Group, Icon Ventures, and Lux Capital. Recognized for innovation and industry leadership, Maven has been named to the TIME100 Most Influential Companies, CNBC Disruptor 50, Fast Company\u0026#39;s Most Innovative Companies, and FORTUNE Best Places to Work. Learn more at mavenclinic.com\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;An award-winning culture working towards an important mission –\u0026amp;nbsp; Maven Clinic is a recipient of over 30 workplace and innovation awards, including:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;TIME 100 Most Influential Companies (2023, 2026)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fortune Change the World (2024)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;CNBC Disruptor 50 List (2022, 2023, 2024)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fortune Best Workplaces for Millennials (2024)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fortune Best Workplaces in Health Care (2024)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fast Company Most Innovative Companies (2020, 2023)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fortune Best Workplaces NY (2020, 2021, 2022, 2023, 2024)\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h4\u0026gt;\u0026lt;strong\u0026gt;The Role\u0026lt;/strong\u0026gt;\u0026lt;/h4\u0026gt;\n\u0026lt;p\u0026gt;Maven is seeking a Customer Success Director to own a portfolio of our most strategic and complex client partnerships.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This is a senior individual contributor role reporting directly to the VP of Client Success. You will act as a trusted advisor to VP-level Benefits leaders, own global account strategy, and drive measurable business and clinical outcomes across a portfolio of high-value employer and payer accounts. As the team grows, this role may evolve into a player-coach, taking on direct reports alongside your book. Candidates with people leadership experience are encouraged to raise it, though it is not required.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role is both strategic and revenue-driving, taking direct accountability for net revenue retention, renewal health, and expansion readiness. You will translate member outcomes into quantifiable business value for clients, orchestrate cross-functional motions with Sales, Renewals, Product, and Analytics, and build the strategic account plans that protect and grow Maven\u0026#39;s revenue. This is not a reactive support role. It is a commercial leadership position that requires equal parts relationship depth, analytical rigor, and business acumen.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Candidates who thrive in this role may have previously held titles such as Client Success Manager, Account Manager, Relationship Manager, Sales Executive, or Account Executive.\u0026lt;/p\u0026gt;\n\u0026lt;h4\u0026gt;\u0026lt;strong\u0026gt;What You\u0026#39;ll Do\u0026lt;/strong\u0026gt;\u0026lt;/h4\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Report directly to the VP of Client Success, partnering closely on account strategy, operating cadence, and Client Success priorities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own executive-level relationships with VP-level Benefits leaders, brokers, and consultants across a portfolio of high-value accounts, positioning Maven as a strategic partner.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive enrollment attainment and expansion pipeline across your book, partnering with Renewal Managers on renewals and Sales Directors on expansion.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contribute to the playbooks, standards, and operating cadence that make Client Success repeatable and scalable, including account planning, business reviews, escalation paths, and CRM discipline.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proactively map and engage new stakeholders across complex client organizations, expanding Maven\u0026#39;s influence and identifying new business opportunities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Translate client business goals into actionable success plans that demonstrate how Maven\u0026#39;s solutions drive ROI, cost savings, and measurable business and clinical outcomes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deliver compelling, executive-ready narratives through business reviews and strategic updates tailored for benefits leadership audiences.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Influence internal teams across Product, Operations, Marketing, and Clinical with client insights to shape roadmap, delivery, and innovation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Mentor and elevate Client Success teammates by modeling best-in-class commercial and executive engagement. Over time, this may include formally coaching or managing members of the team.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Act as a thought leader for clients on workforce strategy, family benefits innovation, and healthcare trends.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Represent Maven externally at senior-level client meetings, industry conferences, and forums.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h4\u0026gt;\u0026lt;strong\u0026gt;What We\u0026#39;re Looking For\u0026lt;/strong\u0026gt;\u0026lt;/h4\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;8+ years in client-facing roles, with 5+ years leading enterprise or global accounts.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven commercial results you can quantify: enrollment or adoption attainment, expansion pipeline sourced, and retention outcomes on a named book.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong understanding of client business objectives and the ability to align solutions to financial and strategic outcomes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated success in stakeholder mapping and engagement, expanding relationships beyond initial champions to include new executive sponsors and decision-makers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exceptional executive presence with the ability to consult, influence, and align VP-level Benefits leaders and senior decision-makers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfort operating in matrixed, global organizations and building coalitions across regions and business units.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Discipline with systems and data. You keep CRM current without being asked and can build a narrative from Salesforce and Looker.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Analytical and strategic thinker with strong EQ and storytelling skills.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Passion for healthcare, innovation, and driving organizational change.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Willingness to travel for executive meetings and to join Maven\u0026#39;s NYC office periodically for strategic planning.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h4\u0026gt;\u0026lt;strong\u0026gt;Expanded Industry Scope\u0026lt;/strong\u0026gt;\u0026lt;/h4\u0026gt;\n\u0026lt;p\u0026gt;Experience may come from healthcare, benefits, SaaS, HR technology, talent management, biotech, pharma, or other adjacent industries where success requires managing complex enterprise clients, influencing senior stakeholders, and delivering measurable business or clinical outcomes.\u0026lt;/p\u0026gt;\n\u0026lt;h4\u0026gt;\u0026lt;strong\u0026gt;Nice to Have\u0026lt;/strong\u0026gt;\u0026lt;/h4\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience coaching, mentoring, or managing client-facing teammates, and interest in growing into a player-coach role.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience building process and standards rather than only executing plays someone else wrote.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in digital health, benefits, or women\u0026#39;s and family health programs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with Salesforce and Looker to support storytelling with data.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;The base salary range for this role is $150,000 - 175,000 per year. You will also be entitled to receive equity and benefits. Individual pay decisions are based on qualifications, experience, and skillset.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Remote, US (or Hub cities)\u0026lt;/strong\u0026gt; Maven embraces a flexible hybrid work model. Our Hub teams primarily operate from the New York Metropolitan area, NY, San Francisco/Bay Area, CA, and\u0026amp;nbsp; Seattle, WA. \u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;For those in our New York City office, we encourage in-person collaboration by requiring team members to work onsite three days a week\u0026amp;nbsp; (Tuesday, Wednesday, Thursday). \u0026lt;br\u0026gt;For those based in San Francisco/Bay Area, CA or Seattle, WA we encourage in-person collaboration by requiring team members to attend Work Together Days within these cities. This policy aims to balance remote work flexibility with the benefits of face-to-face interaction.\u0026lt;br\u0026gt;Remote Mavens in a commutable distance (~90 minutes driving or on public transit) to our hub cities with more than 20 employees (currently Boston, DC, Chicago, Seattle, and San Francisco) are\u0026amp;nbsp;\u0026lt;strong\u0026gt;expected to attend local Maven hosted Work Together Days\u0026lt;/strong\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;This role requires active work authorization in the US.\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;At Maven we believe that a diverse set of backgrounds and experiences enrich our teams and allow us to achieve above and beyond our goals. If you do not have experience in all of the areas detailed above, we hope that you will share your unique background with us in your application and how it can be additive to our teams.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Benefits That Work For You\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our benefits are designed to support your health, well-being and career development, helping you thrive both personally and professionally. We remain focused on providing a competitive benefits package for our employees. On top of standards such as employer-covered health, dental, and insurance plan options, we offer an inclusive approach to benefits:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Maven for Mavens: access to the full platform and specialists, including care for mental health, reproductive health, family planning and pediatrics.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Whole-self care through wellness partnerships\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hybrid work, in office meals, and work together days\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;16 weeks 100% paid parental leave and new parent stipend (for Mavens who\u0026#39;ve been with us for 1 year+)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Annual professional development stipend and access to a personal career coach through Maven for Mavens\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;401K matching for US-based employees, with immediate vesting\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;These benefits are applicable to Maven Clinic Co., US-based, full-time employees only. 1099/Contract Providers are ineligible for these benefits.\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Maven is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. Maven is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. Maven Clinic interview requests and job offers only originate from an @mavenclinic.com email address (e.g jsmith@mavenclinic.com). Maven Clinic will never ask for sensitive information to be delivered over email or phone. \u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;If you receive a scam issue or a security issue involving Maven Clinic please notify us at: \u0026lt;/span\u0026gt;\u0026lt;a href=\u0026quot;mailto:security@mavenclinic.com\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;security@mavenclinic.com\u0026lt;/span\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;. \u0026lt;/span\u0026gt;For general and additional inquiries, please contact us at\u0026amp;nbsp;\u0026lt;a href=\u0026quot;mailto:careers@mavenclinic.com\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;careers@mavenclinic.com\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4077608002,"name":"Client Success","child_ids":[],"parent_id":null}],"offices":[{"id":4102004002,"name":"New York, NY; Remote, US (Hub cities)","location":null,"child_ids":[],"parent_id":null},{"id":4015208002,"name":"Remote","location":null,"child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/mavenclinic/jobs/8593006002","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":6432164002,"location":{"name":"San Francisco, CA; Remote, US"},"metadata":null,"id":8593006002,"updated_at":"2026-08-04T12:59:04-04:00","requisition_id":"PL424509","title":"Design Lead, Consumer","company_name":"Maven Clinic","first_published":"2026-06-17T09:32:00-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;Maven Clinic is the world\u0026#39;s largest virtual clinic for women and families on a mission to make healthcare work for all of us. Through Maven Enterprise, the company partners with more than 2,300 employers and health plans to provide end-to-end women\u0026#39;s and family health programs spanning fertility and family building, maternity and newborn care, parenting and pediatrics, and menopause and midlife — improving clinical outcomes, reducing healthcare costs, and expanding equitable access to high-quality care at scale. Through its consumer platform, Maven provides direct access to virtual care across 30+ specialties, as well as dedicated hormone and GLP-1 care programs purpose-built for women. Founded in 2014 by CEO Kate Ryder, Maven Clinic has raised more than $425 million from leading healthcare and technology investors including General Catalyst, Sequoia, Dragoneer Investment Group, Oak HC/FT, StepStone Group, Icon Ventures, and Lux Capital. Recognized for innovation and industry leadership, Maven has been named to the TIME100 Most Influential Companies, CNBC Disruptor 50, Fast Company\u0026#39;s Most Innovative Companies, and FORTUNE Best Places to Work. Learn more at mavenclinic.com\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;An award-winning culture working towards an important mission –\u0026amp;nbsp; Maven Clinic is a recipient of over 30 workplace and innovation awards, including:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;TIME 100 Most Influential Companies (2023, 2026)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fortune Change the World (2024)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;CNBC Disruptor 50 List (2022, 2023, 2024)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fortune Best Workplaces for Millennials (2024)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fortune Best Workplaces in Health Care (2024)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fast Company Most Innovative Companies (2020, 2023)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fortune Best Workplaces NY (2020, 2021, 2022, 2023, 2024)\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;\u0026lt;span style=\u0026quot;font-size: 12pt;\u0026quot;\u0026gt;About the role\u0026lt;/span\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We have recently launched our direct-to-consumer platform that gives women access to GLP-1 care, hormone care, and 30+ healthcare specialties, connecting metabolic, hormonal, reproductive, mental, and physical health in one care experience. We are building for women who are tired of fragmented care, unclear pricing, limited follow-up, and healthcare experiences that treat each symptom or life stage in isolation.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What You\u0026#39;ll Do:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;We’re looking for a founding Product Design Lead to help build and scale Maven’s direct-to-consumer healthcare experiences.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;This role sits at the intersection of consumer growth, healthcare access, product craft, AI-native ways of working, and trust-sensitive design.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;It is a hands-on player-coach role with formal line management responsibility. You’ll lead a small team of senior Product Design/UXR practitioners while also owning high-priority product design work yourself.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You’ll report to the General Manager, Consumer and partner closely with Product, Engineering, Growth, Data, Clinical, Legal, Operations, and Support teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You will help Maven compete in a fast-moving and highly competitive consumer healthcare market while staying true to what makes Maven different: connected, clinically responsible, whole-person care for women.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You will be designing for users who are actively comparing options, making decisions quickly, weighing affordability, navigating uncertainty, and deciding whether they trust Maven enough to start and continue care.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;The work will span both 0→1 product development and continuous optimization of live consumer journeys. You’ll help define new journeys, shape concepts, prototype, and bring new consumer healthcare offerings to market, while also improving existing funnels, onboarding, eligibility, pricing, payment, prescription, activation, retention, and cross-sell experiences through research, experimentation, data, and design craft.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What You\u0026#39;ll Bring:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;7+ years of product design experience, including complex consumer product journeys and 0→1 product growth.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience formally managing or leading design teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong hands-on product design craft across UX, prototyping, visual design, mobile apps, and responsive web.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A portfolio showing D2C product design leadership, systems thinking, data-driven decision-making, high-quality execution, and measurable product impact.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience designing products where trust, comprehension, eligibility, pricing, access, personal data, or complex decision-making play a central role.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with growth, onboarding, conversion, activation, retention, cross-sell, monetization, or lifecycle journeys, informed by research, data and experimentation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A strong AI-native workflow and informed opinions on how AI can improve design quality, team capacity, and business value.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;We’d especially love to see\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience in healthcare, women’s health, telehealth, digital health, insurance, fintech, marketplaces, consumer subscriptions, or another regulated or trust-sensitive domain.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience designing products involving insurance, benefits, prescriptions, clinical eligibility, payments, care navigation, or personal health information.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience designing in a competitive direct-to-consumer category where acquisition, conversion, trust, differentiation, and retention all matter.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;This is a remote role open to candidates based in the United States, with a strong preference for those based in San Francisco.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The base salary range for this role is $195,000-$230,000 per year. You will also be entitled to equity and benefits. Individual pay decisions are based on a number of factors, including qualifications for the role, experience level, and skillset.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our teams primarily operate from the New York Metropolitan area, NY, and remotely via San Francisco/Bay Area, CA, Seattle, WA, Boston, MA, Chicago, IL, and Washington, D.C. For those in our New York City office, we encourage in-person collaboration by requiring team members to work onsite three days a week\u0026amp;nbsp; (Tuesday, Wednesday, Thursday). For those based in San Francisco/Bay Area, CA, Seattle, WA, Boston, MA, Chicago, IL, and Washington, D.C., we encourage in-person collaboration by requiring team members to attend quarterly Work Together Days within these cities. This policy aims to balance remote work flexibility with the benefits of face-to-face interaction.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;At Maven we believe that a diverse set of backgrounds and experiences enrich our teams and allow us to achieve above and beyond our goals. If you do not have experience in all of the areas detailed above, we hope that you will share your unique background with us in your application and how it can be additive to our teams.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Benefits That Work For You\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our benefits are designed to support your health, well-being and career development, helping you thrive both personally and professionally. We remain focused on providing a competitive benefits package for our employees. On top of standards such as employer-covered health, dental, and insurance plan options, we offer an inclusive approach to benefits:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Maven for Mavens: access to the full platform and specialists, including care for mental health, reproductive health, family planning and pediatrics.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Whole-self care through wellness partnerships\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hybrid work, in office meals, and work together days\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;16 weeks 100% paid parental leave and new parent stipend (for Mavens who\u0026#39;ve been with us for 1 year+)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Annual professional development stipend and access to a personal career coach through Maven for Mavens\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;401K matching for US-based employees, with immediate vesting\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;These benefits are applicable to Maven Clinic Co., US-based, full-time employees only. 1099/Contract Providers are ineligible for these benefits.\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Maven is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. Maven is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. Maven Clinic interview requests and job offers only originate from an @mavenclinic.com email address (e.g jsmith@mavenclinic.com). Maven Clinic will never ask for sensitive information to be delivered over email or phone. \u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;If you receive a scam issue or a security issue involving Maven Clinic please notify us at: \u0026lt;/span\u0026gt;\u0026lt;a href=\u0026quot;mailto:security@mavenclinic.com\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;security@mavenclinic.com\u0026lt;/span\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;. \u0026lt;/span\u0026gt;For general and additional inquiries, please contact us at\u0026amp;nbsp;\u0026lt;a href=\u0026quot;mailto:careers@mavenclinic.com\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;careers@mavenclinic.com\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4114221002,"name":"Product Design","child_ids":[],"parent_id":null}],"offices":[{"id":4135152002,"name":"San Francisco, CA; Remote, US","location":null,"child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/mavenclinic/jobs/8760173002","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":6504195002,"location":{"name":"New York, NY; Remote, US (Hub cities)"},"metadata":null,"id":8760173002,"updated_at":"2026-08-31T13:53:07-04:00","requisition_id":"PL424590","title":"Director, Marketing Operations","company_name":"Maven Clinic","first_published":"2026-08-31T13:53:07-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;Maven Clinic is the world\u0026#39;s largest virtual clinic for women and families on a mission to make healthcare work for all of us. Through Maven Enterprise, the company partners with more than 2,300 employers and health plans to provide end-to-end women\u0026#39;s and family health programs spanning fertility and family building, maternity and newborn care, parenting and pediatrics, and menopause and midlife — improving clinical outcomes, reducing healthcare costs, and expanding equitable access to high-quality care at scale. Through its consumer platform, Maven provides direct access to virtual care across 30+ specialties, as well as dedicated hormone and GLP-1 care programs purpose-built for women. Founded in 2014 by CEO Kate Ryder, Maven Clinic has raised more than $425 million from leading healthcare and technology investors including General Catalyst, Sequoia, Dragoneer Investment Group, Oak HC/FT, StepStone Group, Icon Ventures, and Lux Capital. Recognized for innovation and industry leadership, Maven has been named to the TIME100 Most Influential Companies, CNBC Disruptor 50, Fast Company\u0026#39;s Most Innovative Companies, and FORTUNE Best Places to Work. Learn more at mavenclinic.com\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;An award-winning culture working towards an important mission –\u0026amp;nbsp; Maven Clinic is a recipient of over 30 workplace and innovation awards, including:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;TIME 100 Most Influential Companies (2023, 2026)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fortune Change the World (2024)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;CNBC Disruptor 50 List (2022, 2023, 2024)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fortune Best Workplaces for Millennials (2024)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fortune Best Workplaces in Health Care (2024)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fast Company Most Innovative Companies (2020, 2023)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fortune Best Workplaces NY (2020, 2021, 2022, 2023, 2024)\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the Role:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Maven is looking for a Director of Marketing Operations who will own the systems, data, and reporting infrastructure behind our B2B Growth Marketing team — from HubSpot/Salesforce instrumentation to pipeline attribution to the budget that funds it all. This person will lead a team across marketing analytics, marketing operations, and web optimization, and serve as the go-to partner for Sales, RevOps, Strategic Finance, and Client Success on shared data and reporting. Reporting to the Senior Director of Growth, they\u0026#39;ll bring structure and rigor to a fast-moving org, ensuring marketing\u0026#39;s numbers hold up in front of executive leadership.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What You’ll Do:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Marketing Technology, Data \u0026amp;amp; Attribution\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;HubSpot instrumentation (and its integration with Salesforce): own lead management strategy, campaign orchestration and tracking, and stage definitions for the B2B funnel.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Pipeline attribution: own marketing\u0026#39;s multi-touch attribution methodology and represent it in cross-team pipeline conversations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Data governance: maintain data dictionaries and definitions (MQL/MQA thresholds, pipeline vs. bookings vs. revenue) so reporting stays consistent as tools and AI use expand.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Martech stack: own B2B-facing tools and integrations, including CaliberMind, GA4, HubSpot, Qualified, Webflow, and evaluate new tooling as needs evolve.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Training and enablement: ensure the has the resources and knowledge to own the reporting and orchestration of their channels.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;Analytics \u0026amp;amp; Reporting\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;KPI ownership: define and maintain B2B marketing metrics (MQLs, MQAs, pipeline coverage, Pipe-Spend ratio) and the reporting cadence behind them.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Executive reporting: build and deliver pipeline briefings and performance readouts for B2B marketing leadership.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Dashboards: own the B2B analytics stack across CaliberMind, Looker, Data Studio, Salesforce, and GA4, and keep it accurate as definitions change.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;FY planning support: partner with Strategic Finance and RevOps on fiscal year target-setting, run-rate projections, and scenario modeling for B2B pipeline and budget as well as org-level OKR setting.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;Budget \u0026amp;amp; Planning\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Budget ownership: oversee the B2B marketing budget, including forecast, actuals, monthly reconciliation, and shifts across programs and months.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Vendor management: track spend and manage relationships with external vendors.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;FY planning: lead annual and quarterly budgeting and planning for B2B Growth Marketing in partnership with Strategic Finance.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;Marketing Website \u0026amp;amp; CRO\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Marketing website: manage the web team that owns navigation, landing pages, and on-page SEO/AEO for the Enterprise/B2B experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Testing and optimization: run a structured A/B testing and CRO program for B2B landing pages.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Accessibility: maintain WCAG 2.1 AA compliance across the B2B site experience.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;Team Leadership \u0026amp;amp; Cross-Functional Partnership\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;People leadership: manage and develop a team covering marketing analytics, marketing operations, and web optimization.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Process and tooling: set the team\u0026#39;s operating rhythm and own its project management tooling (Asana and Jira).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Builds with AI: personally build AI-powered workflows for reporting, analysis, and campaign operations that enable the team to make better decisions and scale without additional headcount.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;AI enablement: lead rollout of AI tools within B2B Growth Marketing, including data governance for tools connected to live CRM and marketing data, and set the team\u0026#39;s judgment for where AI helps and where it doesn\u0026#39;t.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Cross-functional partnership: serve as B2B Growth Marketing\u0026#39;s primary point of contact for Sales, SDR, RevOps, Strategic Finance, and Client Success on shared data, process, and reporting questions.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What You’ll Bring:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;8+ years in B2B marketing operations, analytics, or revenue operations, ideally supporting complex or enterprise sales cycles.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hands-on ownership of a marketing automation platform (HubSpot or similar) and the integration with Salesforce, including lead routing, lifecycle stages, and campaign orchestration.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience building and defending pipeline or marketing attribution models with Sales and Finance stakeholders.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Track record owning multi-million dollar marketing budgets, including forecasting, actuals, and reconciliation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience owning a B2B marketing website and CRO program, including A/B testing and accessibility standards.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience managing and developing a high performance team.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Sharp, direct communicator, comfortable presenting pipeline and Marketing performance data to executive leadership.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfortable operating in a fast-changing org structure and building processes from ambiguity.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience rolling out AI tools within a marketing team, with an eye toward data governance and accuracy.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;The base salary range for this role is $170,000 - $200,000 per year. You will also be entitled to receive equity and benefits. Individual pay decisions are based on a number of factors, including qualifications for the role, experience level, and skillset.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;This role requires active work authorization in the US.\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Maven embraces a flexible hybrid work model. Our teams primarily operate from the New York Metropolitan area, NY, and remotely via San Francisco/Bay Area, CA, Seattle, WA. For those in our New York City office, we encourage in-person collaboration by requiring team members to work onsite three days a week\u0026amp;nbsp; (Tuesday, Wednesday, Thursday). For those based in Boston, DC, Chicago, Seattle, and San Francisco, we encourage in-person collaboration by requiring team members to attend monthly Work Together Days within these cities. This policy aims to balance remote work flexibility with the benefits of face-to-face interaction.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;At Maven we believe that a diverse set of backgrounds and experiences enrich our teams and allow us to achieve above and beyond our goals. If you do not have experience in all of the areas detailed above, we hope that you will share your unique background with us in your application and how it can be additive to our teams.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Benefits That Work For You\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our benefits are designed to support your health, well-being and career development, helping you thrive both personally and professionally. We remain focused on providing a competitive benefits package for our employees. On top of standards such as employer-covered health, dental, and insurance plan options, we offer an inclusive approach to benefits:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Maven for Mavens: access to the full platform and specialists, including care for mental health, reproductive health, family planning and pediatrics.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Whole-self care through wellness partnerships\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hybrid work, in office meals, and work together days\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;16 weeks 100% paid parental leave and new parent stipend (for Mavens who\u0026#39;ve been with us for 1 year+)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Annual professional development stipend and access to a personal career coach through Maven for Mavens\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;401K matching for US-based employees, with immediate vesting\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;These benefits are applicable to Maven Clinic Co., US-based, full-time employees only. 1099/Contract Providers are ineligible for these benefits.\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Maven is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. Maven is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. Maven Clinic interview requests and job offers only originate from an @mavenclinic.com email address (e.g jsmith@mavenclinic.com). Maven Clinic will never ask for sensitive information to be delivered over email or phone. \u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;If you receive a scam issue or a security issue involving Maven Clinic please notify us at: \u0026lt;/span\u0026gt;\u0026lt;a href=\u0026quot;mailto:security@mavenclinic.com\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;security@mavenclinic.com\u0026lt;/span\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;. \u0026lt;/span\u0026gt;For general and additional inquiries, please contact us at\u0026amp;nbsp;\u0026lt;a href=\u0026quot;mailto:careers@mavenclinic.com\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;careers@mavenclinic.com\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4077609002,"name":"Member Growth Marketing","child_ids":[],"parent_id":null}],"offices":[{"id":4014843002,"name":"New York, NY","location":"New York, New York, United States","child_ids":[],"parent_id":null},{"id":4015208002,"name":"Remote","location":null,"child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/mavenclinic/jobs/8881954002","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":6556863002,"location":{"name":"San Francisco, CA; Remote, US"},"metadata":null,"id":8881954002,"updated_at":"2026-10-14T13:03:05-04:00","requisition_id":"PL424510","title":"Director PM, Payments \u0026 Client Success","company_name":"Maven Clinic","first_published":"2026-10-09T13:34:51-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;Maven Clinic is the world\u0026#39;s largest virtual clinic for women and families on a mission to make healthcare work for all of us. Through Maven Enterprise, the company partners with more than 2,300 employers and health plans to provide end-to-end women\u0026#39;s and family health programs spanning fertility and family building, maternity and newborn care, parenting and pediatrics, and menopause and midlife — improving clinical outcomes, reducing healthcare costs, and expanding equitable access to high-quality care at scale. Through its consumer platform, Maven provides direct access to virtual care across 30+ specialties, as well as dedicated hormone and GLP-1 care programs purpose-built for women. Founded in 2014 by CEO Kate Ryder, Maven Clinic has raised more than $425 million from leading healthcare and technology investors including General Catalyst, Sequoia, Dragoneer Investment Group, Oak HC/FT, StepStone Group, Icon Ventures, and Lux Capital. Recognized for innovation and industry leadership, Maven has been named to the TIME100 Most Influential Companies, CNBC Disruptor 50, Fast Company\u0026#39;s Most Innovative Companies, and FORTUNE Best Places to Work. Learn more at mavenclinic.com\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;An award-winning culture working towards an important mission –\u0026amp;nbsp; Maven Clinic is a recipient of over 30 workplace and innovation awards, including:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;TIME 100 Most Influential Companies (2023, 2026)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fortune Change the World (2024)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;CNBC Disruptor 50 List (2022, 2023, 2024)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fortune Best Workplaces for Millennials (2024)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fortune Best Workplaces in Health Care (2024)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fast Company Most Innovative Companies (2020, 2023)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fortune Best Workplaces NY (2020, 2021, 2022, 2023, 2024)\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the role\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role is responsible for Maven’s end-to-end benefits and payments platform, including eligibility and enrollments.\u0026amp;nbsp; Maven’s benefits products should be easy to use for members, providers and employers. You will work closely with Engineering and Design teams, as well as with Maven’s Growth and Client Success teams, and with clients.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This is a role for someone who has scaled a benefits or complex B2B2C operational product to the point where it runs quietly, and who has the client-facing judgment to decide what gets built, when, and for whom.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What you\u0026#39;ll do\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Own the benefits product end to end: eligibility, enrollment, claims adjudication, payer and employer reconciliation, and provider payments\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Make it scale and just work: drive the shift from manual to programmatic reconciliation, self-serve eligibility, and automated claims so member and provider volume grows without operational headcount growing with it\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build and enforce a triage framework for custom client requests: evaluate against platform leverage, sequence against the core roadmap, route to the right owner, and communicate decisions with clarity\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage and develop a team of PMs spanning benefits, payments, and eligibility/enrollments\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What you\u0026#39;ll bring\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;10+ years in product with meaningful time on benefits, eligibility, claims, or payer systems in a complex B2B2C or healthcare environment.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;3+ years experience managing and mentoring PMs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A track record of scaling an operational product to reliability: you have taken something manual and error-prone and made it run quietly at volume\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep fluency in how benefits data flows from employer configuration through eligibility verification through member activation, and where it breaks\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Direct experience with claims infrastructure: submission, adjudication, remittance, reconciliation, and provider payments, and a clear view of the highest-risk points in that pipeline\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong data and instrumentation skills: funnel and reconciliation monitoring, activation analysis, and communicating outcomes to client success, growth, finance, and executive stakeholders\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hands-on fluency with AI tools as part of how you work today, and a point of view on where AI makes the benefit more reliable at scale\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;High ownership: you operate like a founder and do not wait for direction\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;The base salary range for this role is\u0026amp;nbsp;\u0026lt;strong\u0026gt;260,000-285,000 \u0026lt;/strong\u0026gt;per year.\u0026amp;nbsp;You will also be entitled to receive equity and benefits. Individual pay decisions are based on qualifications, experience, and skillset.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Maven embraces a flexible hybrid work model. \u0026lt;strong\u0026gt;This role is open to candidates in remote locations with a strong preference for San Francisco, CA; secondary locations include Seattle, WA and New York, NY.\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our teams primarily operate from the New York Metropolitan area, NY, San Francisco/Bay Area, CA, and Seattle, WA. For those in our New York City office, we encourage in-person collaboration by requiring team members to work onsite three days a week\u0026amp;nbsp; (Tuesday, Wednesday, Thursday). For those based in San Francisco/Bay Area, CA, and Seattle, WA, we encourage in-person collaboration by requiring team members to attend quarterly Work Together Days within these cities. This policy aims to balance remote work flexibility with the benefits of face-to-face interaction.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;At Maven we believe that a diverse set of backgrounds and experiences enrich our teams and allow us to achieve above and beyond our goals. If you do not have experience in all of the areas detailed above, we hope that you will share your unique background with us in your application and how it can be additive to our teams.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Benefits That Work For You\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our benefits are designed to support your health, well-being and career development, helping you thrive both personally and professionally. We remain focused on providing a competitive benefits package for our employees. On top of standards such as employer-covered health, dental, and insurance plan options, we offer an inclusive approach to benefits:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Maven for Mavens: access to the full platform and specialists, including care for mental health, reproductive health, family planning and pediatrics.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Whole-self care through wellness partnerships\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hybrid work, in office meals, and work together days\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;16 weeks 100% paid parental leave and new parent stipend (for Mavens who\u0026#39;ve been with us for 1 year+)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Annual professional development stipend and access to a personal career coach through Maven for Mavens\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;401K matching for US-based employees, with immediate vesting\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;These benefits are applicable to Maven Clinic Co., US-based, full-time employees only. 1099/Contract Providers are ineligible for these benefits.\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Maven is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. Maven is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. Maven Clinic interview requests and job offers only originate from an @mavenclinic.com email address (e.g jsmith@mavenclinic.com). Maven Clinic will never ask for sensitive information to be delivered over email or phone. \u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;If you receive a scam issue or a security issue involving Maven Clinic please notify us at: \u0026lt;/span\u0026gt;\u0026lt;a href=\u0026quot;mailto:security@mavenclinic.com\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;security@mavenclinic.com\u0026lt;/span\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;. \u0026lt;/span\u0026gt;For general and additional inquiries, please contact us at\u0026amp;nbsp;\u0026lt;a href=\u0026quot;mailto:careers@mavenclinic.com\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;careers@mavenclinic.com\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4028296002,"name":"Product Management","child_ids":[],"parent_id":null}],"offices":[{"id":4014843002,"name":"New York, NY","location":"New York, New York, United States","child_ids":[],"parent_id":null},{"id":4135152002,"name":"San Francisco, CA; Remote, US","location":null,"child_ids":[],"parent_id":null},{"id":4135158002,"name":"Seattle, WA; Remote","location":"Seattle, Washington, United States","child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/mavenclinic/jobs/8655899002","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":6456569002,"location":{"name":"New York, NY; Remote, US (Hub cities)"},"metadata":null,"id":8655899002,"updated_at":"2026-10-13T14:57:12-04:00","requisition_id":"PL424511","title":"Head of Member Growth (B2B2C)","company_name":"Maven Clinic","first_published":"2026-08-03T14:31:50-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;Maven Clinic is the world\u0026#39;s largest virtual clinic for women and families on a mission to make healthcare work for all of us. Through Maven Enterprise, the company partners with more than 2,300 employers and health plans to provide end-to-end women\u0026#39;s and family health programs spanning fertility and family building, maternity and newborn care, parenting and pediatrics, and menopause and midlife — improving clinical outcomes, reducing healthcare costs, and expanding equitable access to high-quality care at scale. Through its consumer platform, Maven provides direct access to virtual care across 30+ specialties, as well as dedicated hormone and GLP-1 care programs purpose-built for women. Founded in 2014 by CEO Kate Ryder, Maven Clinic has raised more than $425 million from leading healthcare and technology investors including General Catalyst, Sequoia, Dragoneer Investment Group, Oak HC/FT, StepStone Group, Icon Ventures, and Lux Capital. Recognized for innovation and industry leadership, Maven has been named to the TIME100 Most Influential Companies, CNBC Disruptor 50, Fast Company\u0026#39;s Most Innovative Companies, and FORTUNE Best Places to Work. Learn more at mavenclinic.com\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;An award-winning culture working towards an important mission –\u0026amp;nbsp; Maven Clinic is a recipient of over 30 workplace and innovation awards, including:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;TIME 100 Most Influential Companies (2023, 2026)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fortune Change the World (2024)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;CNBC Disruptor 50 List (2022, 2023, 2024)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fortune Best Workplaces for Millennials (2024)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fortune Best Workplaces in Health Care (2024)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fast Company Most Innovative Companies (2020, 2023)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fortune Best Workplaces NY (2020, 2021, 2022, 2023, 2024)\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h4\u0026gt;About the Role:\u0026lt;/h4\u0026gt;\n\u0026lt;p\u0026gt;Maven is looking for a Head of Member Growth to own one of the most important numbers in the company: enrollments. This role is directly accountable for driving member enrollment into Maven\u0026#39;s programs across our core business — and, by extension, the revenue those enrollments generate. You will own the enrollment engine end to end, from awareness through activation, turning eligible lives into engaged members.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Enrollment is not a single-team problem. It sits at the intersection of nearly every function at Maven, and this role is built for someone who thrives there. You\u0026#39;ll partner daily with Client Success (who own the client relationships that unlock eligible populations), Marketing (member acquisition and lifecycle), Product (enrollment experience and funnel), Finance (targets, forecasting, and unit economics), Data (measurement, segmentation, and attribution), and Clinical and Operations teams. Because so many teams touch enrollment, a core part of the job is holding those cross-functional partners accountable to their piece of the machine — the engine only works when every team delivers its part.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This is a player-coach role. You will lead a small, high-caliber team while remaining deeply hands-on yourself every day. Although it carries a Senior Director title, it is explicitly NOT a leaned-out management position for someone who wants to direct a team from a distance. This is a hard requirement: the person in this seat reads the data themselves, pressure-tests the funnel, drafts the plan, and does the work alongside the team. We are looking for a builder and operator who also develops people — not a manager who has stepped away from the work.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We\u0026#39;re also looking for someone who can expand the definition of the job. A great deal of enrollment optimization work is already underway, but there is not enough strategic thinking about fundamentally new ways to drive enrollments — approaches that don\u0026#39;t simply depend on securing permission to communicate with a client\u0026#39;s employees. This role is expected to find and open those new avenues, not just optimize the existing ones.\u0026lt;/p\u0026gt;\n\u0026lt;h4\u0026gt;What You\u0026#39;ll Do:\u0026lt;/h4\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Own member growth for the Core Business:\u0026lt;/strong\u0026gt; Be directly accountable for enrollment targets across Maven\u0026#39;s core business and for the revenue those enrollments drive. Set the strategy, build the plan, and act as a control tower across all cross-functional teams driving revenue to deliver the results quarter over quarter.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Build and run a scalable enrollment engine\u0026lt;/strong\u0026gt;: Own the full journey from eligible population to enrolled, activated member — spanning client launches, member acquisition and messaging, the enrollment product experience, and re-engagement of eligible-but-not-enrolled members.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Expand the playbook and deliver new strategies to drive sustainable member growth\u0026lt;/strong\u0026gt;: Think strategically and from first principles about new ways to grow enrollments beyond today\u0026#39;s optimization work — including partnerships and approaches that don\u0026#39;t rely solely on permission to communicate with a client\u0026#39;s employees. Identify, size, and open avenues that expand the team\u0026#39;s purview and unlock new growth.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Optimize relentlessly around data\u0026lt;/strong\u0026gt;: Build and consistently iterate on the funnel, and create systems that enable quick diagnoses of opportunities. Build operational metrics that act as leading KPIs for each team contributing to enrollments and bring quantitative rigor into how teams execute against targets.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Hold the cross-functional machine accountable\u0026lt;/strong\u0026gt;: Partner daily with Client Success, Marketing, Product, Finance, Data, Clinical, Payer, Sales, and Operations — and hold each team accountable to its operational KPIs in the enrollment process. Serve as the connective tissue that keeps every part of the engine delivering.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Operate as a player-coach\u0026lt;/strong\u0026gt;: Lead and develop a small, high-performing team while staying in the execution and details. Set the bar for rigor and hands-on execution by doing the work, coaching through it, and multiplying the team\u0026#39;s impact rather than stepping back from it. This is a role that comes with an expectation that you directly execute on the work.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Instrument and forecast\u0026lt;/strong\u0026gt;: Partner with Data and Finance to build the measurement, segmentation, attribution, and forecasting needed to know exactly what is and isn\u0026#39;t working, and to forecast enrollment and revenue with confidence.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h4\u0026gt;What You\u0026#39;ll Bring:\u0026lt;/h4\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;10+ years of experience driving growth, enrollment, acquisition, or revenue outcomes, with a track record of personally owning and hitting a number — ideally in healthcare, benefits, marketplaces, consumer subscription, or another environment with a complex funnel and multiple stakeholders.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A hands-on player-coach. You are energized by being in the details daily — the data, the funnel, the plan, the execution — and you lead a small team as a way to multiply your own hands-on impact, not to step back from the work. This is a hard requirement for the role.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Elite quantitative ability as a core competency. You can build and interrogate a funnel model yourself, size opportunities, design experiments, and instinctively optimize around data rather than intuition. Strong quant is non-negotiable.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strategic range. Beyond optimizing what exists, you can spot and pursue fundamentally new approaches to enrollment that expand the team\u0026#39;s purview — not just incremental improvements to current channels.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Cross-functional leadership and accountability. Proven ability to align and mobilize many teams — Client Success, Marketing, Product, Finance, Data, Clinical, Operations — around a shared goal without direct authority over most of them, and to hold each accountable to its operational commitments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Commercial instincts. You understand how enrollment translates into revenue and unit economics, and you can partner with Finance on targets and forecasting.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfort in a fast-paced, mission-driven environment with high visibility and direct accountability for a top-line company metric.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;The base salary range for this role is $204,000.00 - $270,000.00 per year. You will also be entitled to receive bonus, equity, and benefits. Individual pay decisions are based on qualifications, experience, and skillset.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;This role requires active work authorization in the US.\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Maven embraces a flexible hybrid work model. Our teams primarily operate from the New York Metropolitan area, NY, and remotely via San Francisco/Bay Area, CA, Seattle, WA. For those in our New York City office, we encourage in-person collaboration by requiring team members to work onsite three days a week\u0026amp;nbsp; (Tuesday, Wednesday, Thursday). For those based in Boston, DC, Chicago, Seattle, and San Francisco, we encourage in-person collaboration by requiring team members to attend monthly Work Together Days within these cities. This policy aims to balance remote work flexibility with the benefits of face-to-face interaction.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;At Maven we believe that a diverse set of backgrounds and experiences enrich our teams and allow us to achieve above and beyond our goals. If you do not have experience in all of the areas detailed above, we hope that you will share your unique background with us in your application and how it can be additive to our teams.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Benefits That Work For You\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our benefits are designed to support your health, well-being and career development, helping you thrive both personally and professionally. We remain focused on providing a competitive benefits package for our employees. On top of standards such as employer-covered health, dental, and insurance plan options, we offer an inclusive approach to benefits:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Maven for Mavens: access to the full platform and specialists, including care for mental health, reproductive health, family planning and pediatrics.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Whole-self care through wellness partnerships\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hybrid work, in office meals, and work together days\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;16 weeks 100% paid parental leave and new parent stipend (for Mavens who\u0026#39;ve been with us for 1 year+)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Annual professional development stipend and access to a personal career coach through Maven for Mavens\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;401K matching for US-based employees, with immediate vesting\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;These benefits are applicable to Maven Clinic Co., US-based, full-time employees only. 1099/Contract Providers are ineligible for these benefits.\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Maven is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. Maven is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. Maven Clinic interview requests and job offers only originate from an @mavenclinic.com email address (e.g jsmith@mavenclinic.com). Maven Clinic will never ask for sensitive information to be delivered over email or phone. \u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;If you receive a scam issue or a security issue involving Maven Clinic please notify us at: \u0026lt;/span\u0026gt;\u0026lt;a href=\u0026quot;mailto:security@mavenclinic.com\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;security@mavenclinic.com\u0026lt;/span\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;. \u0026lt;/span\u0026gt;For general and additional inquiries, please contact us at\u0026amp;nbsp;\u0026lt;a href=\u0026quot;mailto:careers@mavenclinic.com\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;careers@mavenclinic.com\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4077609002,"name":"Member Growth Marketing","child_ids":[],"parent_id":null}],"offices":[{"id":4015208002,"name":"Remote","location":null,"child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/mavenclinic/jobs/8907086002","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":6568212002,"location":{"name":"New York, New York, United States; Remote"},"metadata":null,"id":8907086002,"updated_at":"2026-10-22T11:02:58-04:00","requisition_id":"PL424636","title":"Network Operations Manager, Contracting","company_name":"Maven Clinic","first_published":"2026-10-22T11:02:58-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;Maven Clinic is the world\u0026#39;s largest virtual clinic for women and families on a mission to make healthcare work for all of us. Through Maven Enterprise, the company partners with more than 2,300 employers and health plans to provide end-to-end women\u0026#39;s and family health programs spanning fertility and family building, maternity and newborn care, parenting and pediatrics, and menopause and midlife — improving clinical outcomes, reducing healthcare costs, and expanding equitable access to high-quality care at scale. Through its consumer platform, Maven provides direct access to virtual care across 30+ specialties, as well as dedicated hormone and GLP-1 care programs purpose-built for women. Founded in 2014 by CEO Kate Ryder, Maven Clinic has raised more than $425 million from leading healthcare and technology investors including General Catalyst, Sequoia, Dragoneer Investment Group, Oak HC/FT, StepStone Group, Icon Ventures, and Lux Capital. Recognized for innovation and industry leadership, Maven has been named to the TIME100 Most Influential Companies, CNBC Disruptor 50, Fast Company\u0026#39;s Most Innovative Companies, and FORTUNE Best Places to Work. Learn more at mavenclinic.com\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;An award-winning culture working towards an important mission –\u0026amp;nbsp; Maven Clinic is a recipient of over 30 workplace and innovation awards, including:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;TIME 100 Most Influential Companies (2023, 2026)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fortune Change the World (2024)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;CNBC Disruptor 50 List (2022, 2023, 2024)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fortune Best Workplaces for Millennials (2024)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fortune Best Workplaces in Health Care (2024)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fast Company Most Innovative Companies (2020, 2023)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fortune Best Workplaces NY (2020, 2021, 2022, 2023, 2024)\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the Role:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Maven is looking for a Network Operations Manager who will support Maven’s network contracting function and network operations. This is an individual contributor role responsible for managing the full lifecycle of network partnerships—from identifying and vetting new partners to negotiating agreements and ensuring continued amendment management.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You will be the engine behind how Maven evaluates and contracts with network partners, bringing structure and consistency to a function that is critical to our growth. You are a natural relationship builder who is equally comfortable in a contract redline as you are in a partner call, and you know how to balance speed with rigor when building something new. Senior leadership will be available to guide unconventional negotiations, complex rate discussions, and non-standard contract structures, so you can focus on driving the work forward with confidence.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What You’ll Do:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Network Contracting\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Manage the pipeline of prospective network partners across fertility and ancillary networks, tracking outreach, status, and next steps from initial contract through executed agreement. Maintain an executive dashboard to regularly report on network contracting status.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain and enforce a structured framework for evaluating and qualifying new network partners, including criteria related to clinical quality, geographic coverage, capacity, and strategic fit.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Nurture relationships with prospective partners throughout the evaluation and contracting process, serving as a trusted point of contact and ambassador for Maven.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead the contracting process of new clinic contracts and amendments across the fertility clinic and ancillary partner networks, with additional support to global network contracting as needed.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with clinical, operations, and finance stakeholders to ensure contract terms align with Maven’s operational and quality standards.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain a clear audit trail of contract history, amendments, and communications for each network partner.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;Network Operations\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Build and maintain dashboards to monitor performance across all network verticals on an ongoing basis.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop standardized templates, evaluation rubrics, and workflows to support effective network operations with network partners.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with network team to supply performance data and analysis that supports network quarterly business reviews (QBRs) and drives ongoing optimization.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bring structure, data, and follow-through to projects that require cross-functional coordination and a bias toward action.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support network product lifecycle—from requirements through implementation and post-launch monitoring—for network-facing tools and integrations.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What You’ll Bring:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;5+ years of experience in network development, provider contracting, partnerships, or a related function in healthcare or digital health\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hands-on contracting experience, including drafting, redlining, and negotiating agreements—a legal background is not required\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven ability to build and manage a pipeline of partners or relationships, with strong organizational skills and attention to detail\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven results in rate negotiations within guardrails and meeting high volume of contracting targets\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience creating or improving processes in a fast-moving environment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong interpersonal and communication skills, with the ability to build trust with external partners and align internal stakeholders\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;The base salary range for this role is $119,000 - $140,000 per year. You will also be entitled to receive equity and benefits. Individual pay decisions are based on a number of factors, including qualifications for the role, experience level, and skillset.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;This role requires active work authorization in the US.\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Maven embraces a flexible hybrid work model. Our teams primarily operate from the New York Metropolitan area, NY, and remotely via San Francisco/Bay Area, CA, Seattle, WA. For those in our New York City office, we encourage in-person collaboration by requiring team members to work onsite three days a week\u0026amp;nbsp; (Tuesday, Wednesday, Thursday). For those based in Boston, DC, Chicago, Seattle, and San Francisco, we encourage in-person collaboration by requiring team members to attend monthly Work Together Days within these cities. This policy aims to balance remote work flexibility with the benefits of face-to-face interaction.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;At Maven we believe that a diverse set of backgrounds and experiences enrich our teams and allow us to achieve above and beyond our goals. If you do not have experience in all of the areas detailed above, we hope that you will share your unique background with us in your application and how it can be additive to our teams.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Benefits That Work For You\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our benefits are designed to support your health, well-being and career development, helping you thrive both personally and professionally. We remain focused on providing a competitive benefits package for our employees. On top of standards such as employer-covered health, dental, and insurance plan options, we offer an inclusive approach to benefits:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Maven for Mavens: access to the full platform and specialists, including care for mental health, reproductive health, family planning and pediatrics.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Whole-self care through wellness partnerships\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hybrid work, in office meals, and work together days\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;16 weeks 100% paid parental leave and new parent stipend (for Mavens who\u0026#39;ve been with us for 1 year+)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Annual professional development stipend and access to a personal career coach through Maven for Mavens\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;401K matching for US-based employees, with immediate vesting\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;These benefits are applicable to Maven Clinic Co., US-based, full-time employees only. 1099/Contract Providers are ineligible for these benefits.\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Maven is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. Maven is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. Maven Clinic interview requests and job offers only originate from an @mavenclinic.com email address (e.g jsmith@mavenclinic.com). Maven Clinic will never ask for sensitive information to be delivered over email or phone. \u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;If you receive a scam issue or a security issue involving Maven Clinic please notify us at: \u0026lt;/span\u0026gt;\u0026lt;a href=\u0026quot;mailto:security@mavenclinic.com\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;security@mavenclinic.com\u0026lt;/span\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;. \u0026lt;/span\u0026gt;For general and additional inquiries, please contact us at\u0026amp;nbsp;\u0026lt;a href=\u0026quot;mailto:careers@mavenclinic.com\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;careers@mavenclinic.com\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4089990002,"name":"Clinic Network Operations","child_ids":[],"parent_id":null}],"offices":[{"id":4015208002,"name":"Remote","location":null,"child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/mavenclinic/jobs/8888997002","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":6559971002,"location":{"name":"New York, NY; Remote, US (Hub cities)"},"metadata":null,"id":8888997002,"updated_at":"2026-10-14T14:31:25-04:00","requisition_id":"PL424645","title":"Payment Operations Senior Associate","company_name":"Maven Clinic","first_published":"2026-10-14T14:24:49-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;Maven Clinic is the world\u0026#39;s largest virtual clinic for women and families on a mission to make healthcare work for all of us. Through Maven Enterprise, the company partners with more than 2,300 employers and health plans to provide end-to-end women\u0026#39;s and family health programs spanning fertility and family building, maternity and newborn care, parenting and pediatrics, and menopause and midlife — improving clinical outcomes, reducing healthcare costs, and expanding equitable access to high-quality care at scale. Through its consumer platform, Maven provides direct access to virtual care across 30+ specialties, as well as dedicated hormone and GLP-1 care programs purpose-built for women. Founded in 2014 by CEO Kate Ryder, Maven Clinic has raised more than $425 million from leading healthcare and technology investors including General Catalyst, Sequoia, Dragoneer Investment Group, Oak HC/FT, StepStone Group, Icon Ventures, and Lux Capital. Recognized for innovation and industry leadership, Maven has been named to the TIME100 Most Influential Companies, CNBC Disruptor 50, Fast Company\u0026#39;s Most Innovative Companies, and FORTUNE Best Places to Work. Learn more at mavenclinic.com\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;An award-winning culture working towards an important mission –\u0026amp;nbsp; Maven Clinic is a recipient of over 30 workplace and innovation awards, including:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;TIME 100 Most Influential Companies (2023, 2026)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fortune Change the World (2024)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;CNBC Disruptor 50 List (2022, 2023, 2024)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fortune Best Workplaces for Millennials (2024)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fortune Best Workplaces in Health Care (2024)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fast Company Most Innovative Companies (2020, 2023)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fortune Best Workplaces NY (2020, 2021, 2022, 2023, 2024)\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the Role:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Maven is looking for a Senior Associate, Payment Operations to support our program expansion into insurance-based billing. This person will play a critical role in managing claim denial and appeals with payers, resolving real time eligibility system errors, and unblocking payment issues. This role will be reporting to the Manager, Revenue Cycle Management.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What You’ll Do:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Develop, document, and iteratively refine SOPs for claims processing as new verticals and claim types launch\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Review and process complex claims, maintaining a high first pass clean claims submission rate\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Review claims to identify instances of denials and under payments\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Serve as the point of resolution for cross-functional needs between RCM, Member Support, and Finance on billing issues\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Prepare recurring operational reporting on claims volume, SLA performance, and denial trends for program and leadership review\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify and escalate systemic issues, with authority to resolve claims-specific process issues directly, escalating member-experience or product-level issues to the appropriate owner\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What You’ll Bring:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;4-6 years of experience in benefits management, RCM, or insurance claims, including experience building or improving operational processes\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfort operating with ambiguity and building process from scratch, this role is standing up SOPs for a business line that doesn\u0026#39;t have them yet, not following an established playbook\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience partnering cross-functionally, ideally with support, finance, or product teams, to resolve process gaps\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Track record of synthesizing operational data into reporting for non-technical or leadership audiences\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficient in using relevant software and tools for claims and collection management (Availity, Stedi, etc.)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficient in Microsoft Office tools\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to work independently and as part of a team\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong organizational skills; demonstrated ability to multi-task and manage time effectively\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bachelor’s degree is a plus\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;The base salary range for this role is $98,000-$115,000 per year. You will also be entitled to receive stock options and benefits. Individual pay decisions are based on a number of factors, including qualifications for the role, experience level, and skillset.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;This role requires active work authorization in the US.\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Maven embraces a flexible hybrid work model. Our teams primarily operate from the New York Metropolitan area, NY, and remotely via San Francisco/Bay Area, CA, Seattle, WA, Boston, MA, Chicago, IL, and Washington, D.C. For those in our New York City office, we encourage in-person collaboration by requiring team members to work onsite three days a week\u0026amp;nbsp; (Tuesday, Wednesday, Thursday). For those based in San Francisco/Bay Area, CA, Seattle, WA, Boston, MA, Chicago, IL, and Washington, D.C., we encourage in-person collaboration by requiring team members to attend quarterly Work Together Days within these cities. This policy aims to balance remote work flexibility with the benefits of face-to-face interaction.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;At Maven we believe that a diverse set of backgrounds and experiences enrich our teams and allow us to achieve above and beyond our goals. If you do not have experience in all of the areas detailed above, we hope that you will share your unique background with us in your application and how it can be additive to our teams.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Benefits That Work For You\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our benefits are designed to support your health, well-being and career development, helping you thrive both personally and professionally. We remain focused on providing a competitive benefits package for our employees. On top of standards such as employer-covered health, dental, and insurance plan options, we offer an inclusive approach to benefits:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Maven for Mavens: access to the full platform and specialists, including care for mental health, reproductive health, family planning and pediatrics.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Whole-self care through wellness partnerships\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hybrid work, in office meals, and work together days\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;16 weeks 100% paid parental leave and new parent stipend (for Mavens who\u0026#39;ve been with us for 1 year+)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Annual professional development stipend and access to a personal career coach through Maven for Mavens\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;401K matching for US-based employees, with immediate vesting\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;These benefits are applicable to Maven Clinic Co., US-based, full-time employees only. 1099/Contract Providers are ineligible for these benefits.\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Maven is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. Maven is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. Maven Clinic interview requests and job offers only originate from an @mavenclinic.com email address (e.g jsmith@mavenclinic.com). Maven Clinic will never ask for sensitive information to be delivered over email or phone. \u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;If you receive a scam issue or a security issue involving Maven Clinic please notify us at: \u0026lt;/span\u0026gt;\u0026lt;a href=\u0026quot;mailto:security@mavenclinic.com\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;security@mavenclinic.com\u0026lt;/span\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;. \u0026lt;/span\u0026gt;For general and additional inquiries, please contact us at\u0026amp;nbsp;\u0026lt;a href=\u0026quot;mailto:careers@mavenclinic.com\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;careers@mavenclinic.com\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4089991002,"name":"Payments Delivery","child_ids":[],"parent_id":null}],"offices":[{"id":4015208002,"name":"Remote","location":null,"child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/mavenclinic/jobs/8860743002","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":6547247002,"location":{"name":"San Francisco, CA; Remote, US"},"metadata":null,"id":8860743002,"updated_at":"2026-10-12T10:39:29-04:00","requisition_id":"PL424522","title":"Product Manager, Care Delivery","company_name":"Maven Clinic","first_published":"2026-10-01T13:33:46-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;Maven Clinic is the world\u0026#39;s largest virtual clinic for women and families on a mission to make healthcare work for all of us. Through Maven Enterprise, the company partners with more than 2,300 employers and health plans to provide end-to-end women\u0026#39;s and family health programs spanning fertility and family building, maternity and newborn care, parenting and pediatrics, and menopause and midlife — improving clinical outcomes, reducing healthcare costs, and expanding equitable access to high-quality care at scale. Through its consumer platform, Maven provides direct access to virtual care across 30+ specialties, as well as dedicated hormone and GLP-1 care programs purpose-built for women. Founded in 2014 by CEO Kate Ryder, Maven Clinic has raised more than $425 million from leading healthcare and technology investors including General Catalyst, Sequoia, Dragoneer Investment Group, Oak HC/FT, StepStone Group, Icon Ventures, and Lux Capital. Recognized for innovation and industry leadership, Maven has been named to the TIME100 Most Influential Companies, CNBC Disruptor 50, Fast Company\u0026#39;s Most Innovative Companies, and FORTUNE Best Places to Work. Learn more at mavenclinic.com\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;An award-winning culture working towards an important mission –\u0026amp;nbsp; Maven Clinic is a recipient of over 30 workplace and innovation awards, including:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;TIME 100 Most Influential Companies (2023, 2026)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fortune Change the World (2024)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;CNBC Disruptor 50 List (2022, 2023, 2024)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fortune Best Workplaces for Millennials (2024)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fortune Best Workplaces in Health Care (2024)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fast Company Most Innovative Companies (2020, 2023)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fortune Best Workplaces NY (2020, 2021, 2022, 2023, 2024)\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the Role:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Care Delivery is the infrastructure that powers how Maven members access care and how our providers deliver it. Every program we run across maternity, fertility, menopause, and pediatrics, depends on it. It\u0026#39;s where clinical workflows, provider tooling, and the systems that make care measurable, billable, and scalable at Maven\u0026#39;s scale all come together.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We\u0026#39;re looking for a Product Manager to help build that platform: the EHR and clinical tooling, provider workflows, messaging, and the data and billing infrastructure that turn Maven\u0026#39;s care model into something reliable and scalable. You\u0026#39;ll own defined capabilities within the platform and drive them from problem to shipped, in close partnership with engineering, clinical, design, and operations. It\u0026#39;s a high-leverage seat. What you build here touches every program Maven offers.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You\u0026#39;ll report to the Group Product Manager, Care Delivery, and work closely with our providers, as well as Clinical Product, Member Experience, Operations, and the Data and AI Platform teams.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What You’ll Do:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Own specific Care Delivery capabilities end-to-end, provider workflows, clinical documentation, messaging, scheduling and matching, or quality and billing infrastructure, from problem definition through launch and iteration.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Make crisp, well-reasoned product decisions, especially where clinical accuracy and provider experience are both at stake.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Use AI hands-on to move faster, prototyping with AI tools to test ideas and pressure-test flows before committing engineering time, and identify and build AI-powered capabilities into the care delivery platform where they genuinely improve the provider or member experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner daily with engineering and design to ship reliable platform capabilities, and with clinical and operations partners so that what you build works for real providers and members.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Translate regulatory and quality requirements, like HEDIS measures and clinical coding, into clean product experiences that add value without adding friction.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Instrument what you ship, watch how it performs, and iterate. Bring data to every decision.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build platform primitives, reusable capabilities that serve many programs, rather than one-off features.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bring a point of view on how AI can improve care delivery workflows, and put it to work in how you build.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What You’ll Bring:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;3+ years in product management, ideally with some time in healthcare tech or another complex, regulated, or operations-heavy domain.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A strong executor: you take ambiguous problems, break them down, and ship, without needing everything defined for you.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Solid data instincts: you define the right metrics, work with real datasets, and communicate findings clearly to both clinical and commercial audiences.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfort with technical and clinical complexity: you can hold your own in an engineering sprint and a clinical review, and you\u0026#39;re eager to learn the domain fast (FHIR, interoperability, EHR workflows).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Genuine care for providers and members: the people using what you build show up in your decisions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Clear, direct communication and strong cross-functional collaboration.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fluency with AI and a genuine desire to build with it: you understand how modern AI models work well enough to know where they\u0026#39;re reliable and where they aren\u0026#39;t, you reach for AI tools to prototype and think, and you\u0026#39;re excited to ship AI-powered features rather than just talk about them.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bonus: experience with EHR or EMR systems, clinical workflows, healthcare interoperability, or provider-facing tools.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;The base salary range for this role is\u0026amp;nbsp;\u0026lt;strong\u0026gt;155,000-185,000 \u0026lt;/strong\u0026gt;per year.\u0026amp;nbsp;You will also be entitled to receive equity and benefits. Individual pay decisions are based on qualifications, experience, and skillset.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Maven embraces a flexible hybrid work model. \u0026lt;strong\u0026gt;This role is open to candidates in remote locations with a strong preference for San Francisco, CA; secondary locations include Seattle, WA and New York, NY.\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our teams primarily operate from the New York Metropolitan area, NY, San Francisco/Bay Area, CA, and Seattle, WA. For those in our New York City office, we encourage in-person collaboration by requiring team members to work onsite three days a week\u0026amp;nbsp; (Tuesday, Wednesday, Thursday). For those based in San Francisco/Bay Area, CA, and Seattle, WA, we encourage in-person collaboration by requiring team members to attend quarterly Work Together Days within these cities. This policy aims to balance remote work flexibility with the benefits of face-to-face interaction.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;At Maven we believe that a diverse set of backgrounds and experiences enrich our teams and allow us to achieve above and beyond our goals. If you do not have experience in all of the areas detailed above, we hope that you will share your unique background with us in your application and how it can be additive to our teams.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Benefits That Work For You\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our benefits are designed to support your health, well-being and career development, helping you thrive both personally and professionally. We remain focused on providing a competitive benefits package for our employees. On top of standards such as employer-covered health, dental, and insurance plan options, we offer an inclusive approach to benefits:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Maven for Mavens: access to the full platform and specialists, including care for mental health, reproductive health, family planning and pediatrics.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Whole-self care through wellness partnerships\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hybrid work, in office meals, and work together days\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;16 weeks 100% paid parental leave and new parent stipend (for Mavens who\u0026#39;ve been with us for 1 year+)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Annual professional development stipend and access to a personal career coach through Maven for Mavens\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;401K matching for US-based employees, with immediate vesting\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;These benefits are applicable to Maven Clinic Co., US-based, full-time employees only. 1099/Contract Providers are ineligible for these benefits.\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Maven is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. Maven is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. Maven Clinic interview requests and job offers only originate from an @mavenclinic.com email address (e.g jsmith@mavenclinic.com). Maven Clinic will never ask for sensitive information to be delivered over email or phone. \u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;If you receive a scam issue or a security issue involving Maven Clinic please notify us at: \u0026lt;/span\u0026gt;\u0026lt;a href=\u0026quot;mailto:security@mavenclinic.com\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;security@mavenclinic.com\u0026lt;/span\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;. \u0026lt;/span\u0026gt;For general and additional inquiries, please contact us at\u0026amp;nbsp;\u0026lt;a href=\u0026quot;mailto:careers@mavenclinic.com\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;careers@mavenclinic.com\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4028296002,"name":"Product Management","child_ids":[],"parent_id":null}],"offices":[{"id":4014843002,"name":"New York, NY","location":"New York, New York, United States","child_ids":[],"parent_id":null},{"id":4135152002,"name":"San Francisco, CA; Remote, US","location":null,"child_ids":[],"parent_id":null},{"id":4135158002,"name":"Seattle, WA; Remote","location":"Seattle, Washington, United States","child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/mavenclinic/jobs/8562010002","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":6419866002,"location":{"name":"Remote"},"metadata":null,"id":8562010002,"updated_at":"2026-10-22T14:40:21-04:00","requisition_id":"PL424501","title":"Regional Vice President, Taft-Hartley \u0026 Labor","company_name":"Maven Clinic","first_published":"2026-05-22T09:36:49-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;Maven Clinic is the world\u0026#39;s largest virtual clinic for women and families on a mission to make healthcare work for all of us. Through Maven Enterprise, the company partners with more than 2,300 employers and health plans to provide end-to-end women\u0026#39;s and family health programs spanning fertility and family building, maternity and newborn care, parenting and pediatrics, and menopause and midlife — improving clinical outcomes, reducing healthcare costs, and expanding equitable access to high-quality care at scale. Through its consumer platform, Maven provides direct access to virtual care across 30+ specialties, as well as dedicated hormone and GLP-1 care programs purpose-built for women. Founded in 2014 by CEO Kate Ryder, Maven Clinic has raised more than $425 million from leading healthcare and technology investors including General Catalyst, Sequoia, Dragoneer Investment Group, Oak HC/FT, StepStone Group, Icon Ventures, and Lux Capital. Recognized for innovation and industry leadership, Maven has been named to the TIME100 Most Influential Companies, CNBC Disruptor 50, Fast Company\u0026#39;s Most Innovative Companies, and FORTUNE Best Places to Work. Learn more at mavenclinic.com\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;An award-winning culture working towards an important mission –\u0026amp;nbsp; Maven Clinic is a recipient of over 30 workplace and innovation awards, including:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;TIME 100 Most Influential Companies (2023, 2026)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fortune Change the World (2024)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;CNBC Disruptor 50 List (2022, 2023, 2024)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fortune Best Workplaces for Millennials (2024)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fortune Best Workplaces in Health Care (2024)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fast Company Most Innovative Companies (2020, 2023)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fortune Best Workplaces NY (2020, 2021, 2022, 2023, 2024)\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the Role:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Maven is looking for a Regional Vice President, Taft-Hartley \u0026amp;amp; Labor who will spearhead Maven\u0026#39;s expansion into the Taft-Hartley market.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this individual contributor role, you will be responsible for generating net-new pipeline, building relationships with key Labor stakeholders, and closing complex multi-employer deals — all in service of bringing Maven\u0026#39;s industry-leading women\u0026#39;s and family health platform to union members and their families who need it most. You will report to the VP of Sales and work cross-functionally with Client Success, Marketing, and Product to position Maven as the go-to women\u0026#39;s and family health partner for Labor funds across the country.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What You\u0026#39;ll Do:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Develop and execute a comprehensive sales strategy for the Taft-Hartley market — owning pipeline generation, deal progression, and bookings targets from prospecting through close, while navigating the unique governance structures of multi-employer health \u0026amp;amp; welfare funds\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build and deepen a robust network of relationships with key Labor stakeholders — fund administrators, union trustees, benefits consultants, and brokers — serving as a trusted advisor who understands the collective bargaining landscape and can communicate Maven\u0026#39;s clinical and financial value at every level\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate closely with Client Success, Marketing, and Product to surface market feedback, support RFP/RFI responses, refine Maven\u0026#39;s Labor positioning, and ensure seamless handoffs from sale to implementation\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Represent Maven at key Labor industry conferences, trade shows, and fund events to build brand awareness and source new opportunities in the segment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Be a thought leader and champion for the Labor market internally, sharing intelligence from the field to help Maven continuously sharpen its value proposition and go-to-market approach\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What You\u0026#39;ll Bring:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;6+ years of experience in Labor healthcare sales or consulting, with a demonstrated track record of closing large, complex contracts within the collectively bargained marketplace and consistently exceeding quota\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep subject matter expertise in the Taft-Hartley market — including health \u0026amp;amp; welfare fund operations, collective bargaining strategy, the trustee decision-making process, and ERISA — paired with a strong existing network of fund administrators, consultants, and channel partners\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent communication, presentation, and negotiation skills, with the ability to tailor complex clinical and financial narratives for a range of audiences — from trustees and fund administrators to benefits consultants\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A growth mindset and entrepreneurial drive — you thrive in fast-paced environments, are energized by building in a nascent market segment, and are comfortable with ambiguity and travel (approximately 50%)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfort with data and analytics, with the ability to interpret and discuss performance metrics and financial models fluently in conversations with stakeholders across all levels of understanding\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;The OTE salary range for this role is $358,000–$420,000 per year. You will also be entitled to receive equity and benefits. Individual pay decisions are based on a number of factors, including qualifications for the role, experience level, and skillset.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;This role requires active work authorization in the US.\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Maven embraces a flexible hybrid work model. This role is open to candidates based in the New York Metropolitan area, or remote from within the US. For those in our New York City office, we encourage in-person collaboration by requiring team members to work onsite three days a week\u0026amp;nbsp; (Tuesday, Wednesday, Thursday). This policy aims to balance remote work flexibility with the benefits of face-to-face interaction.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;At Maven we believe that a diverse set of backgrounds and experiences enrich our teams and allow us to achieve above and beyond our goals. If you do not have experience in all of the areas detailed above, we hope that you will share your unique background with us in your application and how it can be additive to our teams.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Benefits That Work For You\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our benefits are designed to support your health, well-being and career development, helping you thrive both personally and professionally. We remain focused on providing a competitive benefits package for our employees. On top of standards such as employer-covered health, dental, and insurance plan options, we offer an inclusive approach to benefits:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Maven for Mavens: access to the full platform and specialists, including care for mental health, reproductive health, family planning and pediatrics.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Whole-self care through wellness partnerships\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hybrid work, in office meals, and work together days\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;16 weeks 100% paid parental leave and new parent stipend (for Mavens who\u0026#39;ve been with us for 1 year+)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Annual professional development stipend and access to a personal career coach through Maven for Mavens\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;401K matching for US-based employees, with immediate vesting\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;These benefits are applicable to Maven Clinic Co., US-based, full-time employees only. 1099/Contract Providers are ineligible for these benefits.\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Maven is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. Maven is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. Maven Clinic interview requests and job offers only originate from an @mavenclinic.com email address (e.g jsmith@mavenclinic.com). Maven Clinic will never ask for sensitive information to be delivered over email or phone. \u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;If you receive a scam issue or a security issue involving Maven Clinic please notify us at: \u0026lt;/span\u0026gt;\u0026lt;a href=\u0026quot;mailto:security@mavenclinic.com\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;security@mavenclinic.com\u0026lt;/span\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;. \u0026lt;/span\u0026gt;For general and additional inquiries, please contact us at\u0026amp;nbsp;\u0026lt;a href=\u0026quot;mailto:careers@mavenclinic.com\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;careers@mavenclinic.com\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4114908002,"name":"Employer Sales","child_ids":[],"parent_id":null}],"offices":[{"id":4015208002,"name":"Remote","location":null,"child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/mavenclinic/jobs/8622372002","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":6443430002,"location":{"name":"New York, NY; Remote, US (Hub cities)"},"metadata":null,"id":8622372002,"updated_at":"2026-11-04T15:47:46-05:00","requisition_id":"PL424531","title":"Senior Actuary, Outcomes","company_name":"Maven Clinic","first_published":"2026-07-07T10:01:05-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;Maven Clinic is the world\u0026#39;s largest virtual clinic for women and families on a mission to make healthcare work for all of us. Through Maven Enterprise, the company partners with more than 2,300 employers and health plans to provide end-to-end women\u0026#39;s and family health programs spanning fertility and family building, maternity and newborn care, parenting and pediatrics, and menopause and midlife — improving clinical outcomes, reducing healthcare costs, and expanding equitable access to high-quality care at scale. Through its consumer platform, Maven provides direct access to virtual care across 30+ specialties, as well as dedicated hormone and GLP-1 care programs purpose-built for women. Founded in 2014 by CEO Kate Ryder, Maven Clinic has raised more than $425 million from leading healthcare and technology investors including General Catalyst, Sequoia, Dragoneer Investment Group, Oak HC/FT, StepStone Group, Icon Ventures, and Lux Capital. Recognized for innovation and industry leadership, Maven has been named to the TIME100 Most Influential Companies, CNBC Disruptor 50, Fast Company\u0026#39;s Most Innovative Companies, and FORTUNE Best Places to Work. Learn more at mavenclinic.com\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;An award-winning culture working towards an important mission –\u0026amp;nbsp; Maven Clinic is a recipient of over 30 workplace and innovation awards, including:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;TIME 100 Most Influential Companies (2023, 2026)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fortune Change the World (2024)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;CNBC Disruptor 50 List (2022, 2023, 2024)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fortune Best Workplaces for Millennials (2024)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fortune Best Workplaces in Health Care (2024)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fast Company Most Innovative Companies (2020, 2023)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fortune Best Workplaces NY (2020, 2021, 2022, 2023, 2024)\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;We\u0026#39;re looking for a technically rigorous and commercially savvy Senior Actuary, Outcomes to bring actuarial depth to Maven\u0026#39;s Clinical Outcomes team. This role spans actuarial modeling, healthcare claims analytics, and client-facing strategy—supporting our Growth and Product functions with projections, retrospective analyses, and value-based care modeling. The ideal candidate brings formal actuarial training or equivalent experience, thrives in a fast-paced startup environment, and can credibly represent Maven\u0026#39;s methodology with brokers, consultants, and employer clients.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a Senior Actuary, Outcomes at Maven, you will:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Own claims and savings projections and retrospective analyses across Maven\u0026#39;s employer benefit programs—including performance guarantee assessments, value-based care arrangement modeling, and spend and enrollment projections across Maven\u0026#39;s full program portfolio\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build, maintain, and scale Maven\u0026#39;s actuarial and ROI models in Excel, ensuring methodological rigor and integrating models into team workflows for self-service use\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Conduct actuarial confidence evaluations to inform revenue recognition decisions and assess financial risk in value-based arrangements\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support RFP responses with actuarial projections, benchmarking, and methodology documentation\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Perform detailed claims analytics for individual and pooled client populations, including evaluation of performance guarantees based on claims data evaluations\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Join sales and client success calls—including with brokers and benefits consultants—to speak with authority on outcomes methodology, ROI, and actuarial assumptions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contribute to thought leadership through white papers, research publications, industry conferences, and partner with Marketing to reach actuarial and benefits audiences\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage external actuarial vendor relationships, serving as owner and subject matter expert on scoping and quality of deliverables\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;We\u0026#39;re looking for you to bring:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;An FSA, ASA, or equivalent actuarial credential (or meaningful progress toward credentialing), or a graduate degree with 6+ years of directly relevant actuarial or healthcare analytics experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong analysis design, modeling, and data manipulation skills, with the ability to synthesize findings into clear, client-ready outputs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfort working in both a coding language (SQL preferred) as well as in Excel, and strong ability to use AI to produce and QA code for data exploration and analysis\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent communication skills and comfort presenting to external audiences (e.g., clients), including experience presenting technical material to non-technical audiences\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong project management instincts with the ability to juggle competing priorities and self-direct in an unstructured environment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep familiarity with healthcare claims data, including medical and pharmacy claims structures, PMPM/PBPM cost modeling, and trend analysis\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Passion for improving maternal and family health outcomes through data-driven innovation\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;Helpful experiences and skills (if you don\u0026#39;t have them, you can learn them with us!):\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience in employer-sponsored benefits, stop-loss, or managed care actuarial roles\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with performance guarantee structures and risk-based contracting\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience supporting sales or growth functions in a healthcare technology or benefits company\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Background in women\u0026#39;s health, maternity, or family benefits\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with data visualization tools (Looker a plus)\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;The base salary range for this role is $180,000-$210,000 per year. You will also be entitled to receive equity and benefits. Individual pay decisions are based on a number of factors, including qualifications for the role, experience level, and skillset.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;At Maven we believe that a diverse set of backgrounds and experiences enrich our teams and allow us to achieve above and beyond our goals. If you do not have experience in all of the areas detailed above, we hope that you will share your unique background with us in your application and how it can be additive to our teams.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Benefits That Work For You\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our benefits are designed to support your health, well-being and career development, helping you thrive both personally and professionally. We remain focused on providing a competitive benefits package for our employees. On top of standards such as employer-covered health, dental, and insurance plan options, we offer an inclusive approach to benefits:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Maven for Mavens: access to the full platform and specialists, including care for mental health, reproductive health, family planning and pediatrics.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Whole-self care through wellness partnerships\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hybrid work, in office meals, and work together days\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;16 weeks 100% paid parental leave and new parent stipend (for Mavens who\u0026#39;ve been with us for 1 year+)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Annual professional development stipend and access to a personal career coach through Maven for Mavens\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;401K matching for US-based employees, with immediate vesting\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;These benefits are applicable to Maven Clinic Co., US-based, full-time employees only. 1099/Contract Providers are ineligible for these benefits.\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Maven is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. Maven is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. Maven Clinic interview requests and job offers only originate from an @mavenclinic.com email address (e.g jsmith@mavenclinic.com). Maven Clinic will never ask for sensitive information to be delivered over email or phone. \u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;If you receive a scam issue or a security issue involving Maven Clinic please notify us at: \u0026lt;/span\u0026gt;\u0026lt;a href=\u0026quot;mailto:security@mavenclinic.com\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;security@mavenclinic.com\u0026lt;/span\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;. \u0026lt;/span\u0026gt;For general and additional inquiries, please contact us at\u0026amp;nbsp;\u0026lt;a href=\u0026quot;mailto:careers@mavenclinic.com\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;careers@mavenclinic.com\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4089992002,"name":"Clinical Outcomes","child_ids":[],"parent_id":null}],"offices":[{"id":4015208002,"name":"Remote","location":null,"child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/mavenclinic/jobs/8929932002","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":6578229002,"location":{"name":"New York, NY; Remote, US (Hub cities)"},"metadata":null,"id":8929932002,"updated_at":"2026-11-04T09:29:46-05:00","requisition_id":"PL424654","title":"Senior Associate, Client Success","company_name":"Maven Clinic","first_published":"2026-11-04T09:29:46-05:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;Maven Clinic is the world\u0026#39;s largest virtual clinic for women and families on a mission to make healthcare work for all of us. Through Maven Enterprise, the company partners with more than 2,300 employers and health plans to provide end-to-end women\u0026#39;s and family health programs spanning fertility and family building, maternity and newborn care, parenting and pediatrics, and menopause and midlife — improving clinical outcomes, reducing healthcare costs, and expanding equitable access to high-quality care at scale. Through its consumer platform, Maven provides direct access to virtual care across 30+ specialties, as well as dedicated hormone and GLP-1 care programs purpose-built for women. Founded in 2014 by CEO Kate Ryder, Maven Clinic has raised more than $425 million from leading healthcare and technology investors including General Catalyst, Sequoia, Dragoneer Investment Group, Oak HC/FT, StepStone Group, Icon Ventures, and Lux Capital. Recognized for innovation and industry leadership, Maven has been named to the TIME100 Most Influential Companies, CNBC Disruptor 50, Fast Company\u0026#39;s Most Innovative Companies, and FORTUNE Best Places to Work. Learn more at mavenclinic.com\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;An award-winning culture working towards an important mission –\u0026amp;nbsp; Maven Clinic is a recipient of over 30 workplace and innovation awards, including:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;TIME 100 Most Influential Companies (2023, 2026)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fortune Change the World (2024)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;CNBC Disruptor 50 List (2022, 2023, 2024)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fortune Best Workplaces for Millennials (2024)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fortune Best Workplaces in Health Care (2024)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fast Company Most Innovative Companies (2020, 2023)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fortune Best Workplaces NY (2020, 2021, 2022, 2023, 2024)\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;Maven is looking for a high-energy, passionate, and detail-oriented Senior Associate to join our Client Success Team. As part of Maven’s Client Resources Team, you will play a critical role in supporting Maven’s rapidly growing SMB segment, a high-volume book of business with a high level of responsibility and visibility across the organization. You will partner with employers who come to Maven through our Channel partnerships or Direct, serving as the face of Maven for their ongoing needs by delivering thoughtful, speedy responses to inbound client requests, supporting engagement goals, performing utilization reviews, discussing communications strategies, and building relationships that turn satisfied clients into long-term advocates. You will also serve as the voice of the client internally, bringing insights that shape our product and program marketing.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;As a Senior Client Success Associate at Maven, you will:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Serve as a member of the account team which manages our high-volume book of Small and Medium size Businesses (SMB)\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with your peers to deliver quick follow up to inbound questions, providing comprehensive, thoughtful, and speedy insights to our clients\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Be the face of Maven for all client-related needs for ongoing relationship management and serve as the voice of the client internally by bringing insights to enhance product development and program marketing efforts\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Help maintain happy and healthy business relationships with clients and channel partners; capture and own client issues to ensure customer success and loyalty\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain high level of client engagement, satisfaction and loyalty, as measured by high client satisfaction scores\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage client issues and escalations, collaborate with partner teams such as member support, operations, analytics, product, and sales as required\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with channel contacts to build a strategic support model, leveraging Maven and channel partner expertise to forge a stronger client experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with health plan client executives and Maven internal sales team, to manage broader strategic client relationships and unlock additional business opportunities within your portfolio\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own communications to meet mutually agreed upon goals, including but not limited to external client meetings and other project plans; be prompt, responsive, and professional in all client-facing communications and interactions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Convert clients into Maven advocates, leveraging their successes for references, case studies, blogs, etc.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;We’re looking for you to bring:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;2+ years experience in account management or client services role in digital health, healthcare, benefits or SaaS companies\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to prioritize and manage multiple tasks; strong track record of high client satisfaction ratings and proven renewal success\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong verbal, written, and presentation skills; ability to communicate clearly and influence internal and external stakeholders\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong interpersonal skills; must be able to develop and grow relationships with clients\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in working with the full lifecycle of customer success post sales (driving adoption, trainings/webinars, upsells, and account management)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to prioritize and manage multiple tasks\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Attention to detail and high degree of accuracy in task management and follow-up\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to identify systematic issues based on your experience working directly with clients and bring to appropriate cross-functional teams to identify and solve with process improvements\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Helpful experiences and skills (if you don’t have them, you can learn them with us!):\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience using tools including Salesforce, Looker\u0026lt;em\u0026gt; (or other data visualization tools); attention to detail and CRM data entry hygiene\u0026lt;/em\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;em\u0026gt;Experience with channel partners is preferred\u0026lt;/em\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Background in a healthcare-related field\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Background in communications or digital marketing\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;The base salary range for this role is $85,000 - 95,000 per year. You will also be entitled to receive equity and benefits. Individual pay decisions are based on qualifications, experience, and skillset.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;New York, NY; Remote, US (Hub cities)\u0026lt;/strong\u0026gt;\u0026amp;nbsp;Maven embraces a flexible hybrid work model. Our teams primarily operate from the New York Metropolitan area, NY, San Francisco/Bay Area, CA, and\u0026amp;nbsp; Seattle, WA. \u0026amp;nbsp;For those based in NewYork, San Francisco/Bay Area, CA or Seattle, WA we encourage in-person collaboration by requiring team members to attend Work Together Days within these cities. This policy aims to balance remote work flexibility with the benefits of face-to-face interaction.\u0026lt;br\u0026gt;Remote Mavens in a commutable distance (~90 minutes driving or on public transit) to our hub cities with more than 20 employees (currently Boston, DC, Chicago, Seattle, and San Francisco) are\u0026amp;nbsp;\u0026lt;strong\u0026gt;expected to attend local Maven hosted Work Together Days\u0026lt;/strong\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;This role requires active work authorization in the US.\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;At Maven we believe that a diverse set of backgrounds and experiences enrich our teams and allow us to achieve above and beyond our goals. If you do not have experience in all of the areas detailed above, we hope that you will share your unique background with us in your application and how it can be additive to our teams.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Benefits That Work For You\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our benefits are designed to support your health, well-being and career development, helping you thrive both personally and professionally. We remain focused on providing a competitive benefits package for our employees. On top of standards such as employer-covered health, dental, and insurance plan options, we offer an inclusive approach to benefits:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Maven for Mavens: access to the full platform and specialists, including care for mental health, reproductive health, family planning and pediatrics.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Whole-self care through wellness partnerships\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hybrid work, in office meals, and work together days\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;16 weeks 100% paid parental leave and new parent stipend (for Mavens who\u0026#39;ve been with us for 1 year+)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Annual professional development stipend and access to a personal career coach through Maven for Mavens\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;401K matching for US-based employees, with immediate vesting\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;These benefits are applicable to Maven Clinic Co., US-based, full-time employees only. 1099/Contract Providers are ineligible for these benefits.\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Maven is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. Maven is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. Maven Clinic interview requests and job offers only originate from an @mavenclinic.com email address (e.g jsmith@mavenclinic.com). Maven Clinic will never ask for sensitive information to be delivered over email or phone. \u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;If you receive a scam issue or a security issue involving Maven Clinic please notify us at: \u0026lt;/span\u0026gt;\u0026lt;a href=\u0026quot;mailto:security@mavenclinic.com\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;security@mavenclinic.com\u0026lt;/span\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;. \u0026lt;/span\u0026gt;For general and additional inquiries, please contact us at\u0026amp;nbsp;\u0026lt;a href=\u0026quot;mailto:careers@mavenclinic.com\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;careers@mavenclinic.com\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4077608002,"name":"Client Success","child_ids":[],"parent_id":null}],"offices":[{"id":4015208002,"name":"Remote","location":null,"child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/mavenclinic/jobs/8924628002","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":6576179002,"location":{"name":"Remote"},"metadata":null,"id":8924628002,"updated_at":"2026-10-29T17:25:03-04:00","requisition_id":"Contract","title":"Senior Business Recruiter - Contract","company_name":"Maven Clinic","first_published":"2026-10-29T17:21:17-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;Maven Clinic is the world\u0026#39;s largest virtual clinic for women and families on a mission to make healthcare work for all of us. Through Maven Enterprise, the company partners with more than 2,300 employers and health plans to provide end-to-end women\u0026#39;s and family health programs spanning fertility and family building, maternity and newborn care, parenting and pediatrics, and menopause and midlife — improving clinical outcomes, reducing healthcare costs, and expanding equitable access to high-quality care at scale. Through its consumer platform, Maven provides direct access to virtual care across 30+ specialties, as well as dedicated hormone and GLP-1 care programs purpose-built for women. Founded in 2014 by CEO Kate Ryder, Maven Clinic has raised more than $425 million from leading healthcare and technology investors including General Catalyst, Sequoia, Dragoneer Investment Group, Oak HC/FT, StepStone Group, Icon Ventures, and Lux Capital. Recognized for innovation and industry leadership, Maven has been named to the TIME100 Most Influential Companies, CNBC Disruptor 50, Fast Company\u0026#39;s Most Innovative Companies, and FORTUNE Best Places to Work. Learn more at mavenclinic.com\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;An award-winning culture working towards an important mission –\u0026amp;nbsp; Maven Clinic is a recipient of over 30 workplace and innovation awards, including:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;TIME 100 Most Influential Companies (2023, 2026)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fortune Change the World (2024)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;CNBC Disruptor 50 List (2022, 2023, 2024)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fortune Best Workplaces for Millennials (2024)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fortune Best Workplaces in Health Care (2024)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fast Company Most Innovative Companies (2020, 2023)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fortune Best Workplaces NY (2020, 2021, 2022, 2023, 2024)\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the Role:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We’re seeking an experienced Contract Senior Recruiter for a 6-month contract to support full-cycle recruiting across multiple business functions, with a focus on high-velocity, non-technical hiring. You’ll partner closely with hiring managers to move searches forward efficiently, build strong talent pipelines, and deliver a great candidate experience. You’ll also take on more complex searches as needed, using hands-on, creative sourcing strategies to find talent in competitive or hard-to-reach markets.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What You’ll Do:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Lead full-cycle recruiting across functions such as Finance, Growth, Sales, and G\u0026amp;amp;A managing multiple searches simultaneously in a fast-paced, high-velocity environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with hiring managers to understand business needs, align on role requirements, and develop effective recruiting strategies.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build and execute sourcing strategies to attract qualified candidates efficiently, while conducting deeper, targeted sourcing for specialized or hard-to-fill roles as needed.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage candidate pipelines, screening, interviews, feedback, and offer processes to keep searches moving and hiring teams aligned.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deliver an exceptional candidate experience through timely communication, thoughtful engagement, and a smooth, transparent hiring process.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Advise hiring managers on talent availability, market trends, and sourcing approaches to support effective hiring decisions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain accurate ATS data and pipeline visibility to track progress and support hiring goals.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What You’ll Bring:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;6+ years of in-house, full-cycle recruiting experience across non-technical business functions, such as Finance, Sales, Growth, G\u0026amp;amp;A, or similar areas.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven ability to manage a high volume of requisitions and move quickly without compromising candidate quality or experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong hands-on sourcing skills, with the ability to independently identify, engage, and build pipelines of qualified candidates using creative sourcing strategies and a variety of tools and channels.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with both high-velocity hiring and occasional complex or hard-to-fill searches that require deeper, targeted sourcing.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong stakeholder management skills and the ability to build trusted partnerships with hiring managers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A proactive, solutions-oriented approach with strong prioritization and organizational skills.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Knowledge of structured interviewing, competency-based hiring, and inclusive recruiting practice.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;The hourly rate for this role is $60 - $75 per hour. Individual pay decisions are based on a number of factors, including qualifications for the role, experience level, and skillset.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;This role requires active work authorization in the US.\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;At Maven we believe that a diverse set of backgrounds and experiences enrich our teams and allow us to achieve above and beyond our goals. If you do not have experience in all of the areas detailed above, we hope that you will share your unique background with us in your application and how it can be additive to our teams.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Benefits That Work For You\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our benefits are designed to support your health, well-being and career development, helping you thrive both personally and professionally. We remain focused on providing a competitive benefits package for our employees. On top of standards such as employer-covered health, dental, and insurance plan options, we offer an inclusive approach to benefits:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Maven for Mavens: access to the full platform and specialists, including care for mental health, reproductive health, family planning and pediatrics.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Whole-self care through wellness partnerships\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hybrid work, in office meals, and work together days\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;16 weeks 100% paid parental leave and new parent stipend (for Mavens who\u0026#39;ve been with us for 1 year+)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Annual professional development stipend and access to a personal career coach through Maven for Mavens\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;401K matching for US-based employees, with immediate vesting\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;These benefits are applicable to Maven Clinic Co., US-based, full-time employees only. 1099/Contract Providers are ineligible for these benefits.\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Maven is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. Maven is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. Maven Clinic interview requests and job offers only originate from an @mavenclinic.com email address (e.g jsmith@mavenclinic.com). Maven Clinic will never ask for sensitive information to be delivered over email or phone. \u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;If you receive a scam issue or a security issue involving Maven Clinic please notify us at: \u0026lt;/span\u0026gt;\u0026lt;a href=\u0026quot;mailto:security@mavenclinic.com\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;security@mavenclinic.com\u0026lt;/span\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;. \u0026lt;/span\u0026gt;For general and additional inquiries, please contact us at\u0026amp;nbsp;\u0026lt;a href=\u0026quot;mailto:careers@mavenclinic.com\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;careers@mavenclinic.com\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4053342002,"name":"People","child_ids":[],"parent_id":null}],"offices":[{"id":4015208002,"name":"Remote","location":null,"child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/mavenclinic/jobs/8657117002","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":6456938002,"location":{"name":"Remote"},"metadata":null,"id":8657117002,"updated_at":"2026-07-29T15:22:02-04:00","requisition_id":"PL424573","title":"Senior Client Success Manager","company_name":"Maven Clinic","first_published":"2026-07-29T15:21:30-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;Maven Clinic is the world\u0026#39;s largest virtual clinic for women and families on a mission to make healthcare work for all of us. Through Maven Enterprise, the company partners with more than 2,300 employers and health plans to provide end-to-end women\u0026#39;s and family health programs spanning fertility and family building, maternity and newborn care, parenting and pediatrics, and menopause and midlife — improving clinical outcomes, reducing healthcare costs, and expanding equitable access to high-quality care at scale. Through its consumer platform, Maven provides direct access to virtual care across 30+ specialties, as well as dedicated hormone and GLP-1 care programs purpose-built for women. Founded in 2014 by CEO Kate Ryder, Maven Clinic has raised more than $425 million from leading healthcare and technology investors including General Catalyst, Sequoia, Dragoneer Investment Group, Oak HC/FT, StepStone Group, Icon Ventures, and Lux Capital. Recognized for innovation and industry leadership, Maven has been named to the TIME100 Most Influential Companies, CNBC Disruptor 50, Fast Company\u0026#39;s Most Innovative Companies, and FORTUNE Best Places to Work. Learn more at mavenclinic.com\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;An award-winning culture working towards an important mission –\u0026amp;nbsp; Maven Clinic is a recipient of over 30 workplace and innovation awards, including:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;TIME 100 Most Influential Companies (2023, 2026)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fortune Change the World (2024)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;CNBC Disruptor 50 List (2022, 2023, 2024)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fortune Best Workplaces for Millennials (2024)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fortune Best Workplaces in Health Care (2024)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fast Company Most Innovative Companies (2020, 2023)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fortune Best Workplaces NY (2020, 2021, 2022, 2023, 2024)\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;Maven is looking for a commercially-minded and strategic Senior Client Success Manager to join our Client Success team, to own relationships with our highest-value employer accounts. In this role, you will manage relationships with large employer clients introduced through Maven’s health plan channel partnerships, working in close coordination with the health plan team who co-owns the broader strategic relationship.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Senior Client Success Manager will be the main point of contact for some of our larger accounts - driving enrollment and engagement while taking direct accountability for net revenue retention, renewal health, and expansion readiness.\u0026amp;nbsp; You’ll translate member outcomes into quantifiable business value for clients, orchestrate cross-functional motions with Sales, Renewals, Product, and Analytics, and build the strategic account plans that protect and grow Maven’s revenue. This is not a reactive support role — it’s a commercial leadership position that requires equal parts relationship depth, analytical rigor, and business acumen.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;As Senior Client Success Manager at Maven, you will:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Own the net revenue retention outcome for your portfolio of large employer clients with direct accountability for renewal rates, expansion pipeline, and risk mitigation Build and maintain strategic account plans, including expansion opportunities, competitive threats (e.g., vendor consolidation, competitor displacement), and renewal milestones\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Forecast renewal health on a defined cadence, proactively monitor client risk on an ongoing basis and establish documented risk mitigation plans as needed, flagging risk\u0026amp;nbsp; and develop Client Success Qualified Leads (CSQLs) by surfacing expansion signals — new populations, benefit line additions, geographic growth — and building the internal business case before handing to Sales\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with Renewals and Sales as the account quarterback: own the quality and completeness of every commercial handoff, ensuring these teams inherit a fully developed narrative with quantified ROI, stakeholder alignment, and a clear path to close\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own member enrollment and engagement campaigns that deliver measurable client business outcomes, developed in coordination with health plan partners and executed in adherence to channel-specific communication protocols and payer approval requirements.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deliver Quarterly Business Reviews and data-driven business cases that translate Maven\u0026#39;s clinical outcomes and member engagement into quantifiable ROI, tailoring messaging by stakeholder persona — cost containment and claims data for CFOs, utilization and engagement for Benefits leaders, retention and attraction narratives for CHROs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proactively consult clients on program optimization and strategies to better support family building and their working parents, leveraging Maven’s industry expertise, benchmark data, and clinical outcomes to continuously demonstrate measurable business impact\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain high level of client engagement, satisfaction and loyalty, as measured by high client satisfaction scores and revenue retention\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with health plan Account Executives to align on strategy, enrollment goals, and renewal timing while maintaining Maven’s distinct presence and value proposition within the partnership.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with client leadership, broker and consultant partners, and other internal and external stakeholders to unlock additional business opportunities within your portfolio\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Serve as the primary cross-functional point of contact — leading initiatives with Product, Engineering, Data, and Marketing to deliver exceptional client outcomes, and managing escalations in partnership with Member Support, Operations, Analytics, and Sales — with ownership of project timelines and accountability for deliverables\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Convert clients into Maven advocates, leveraging their successes for references, case studies, blogs, etc.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide strategic analysis of member engagement performance and program metrics\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own communications to meet mutually agreed upon goals including but not limited to quarterly business reviews, external client meetings/events and other project plans\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Serve as the voice of the client internally by bringing insights to enhance product development and program marketing efforts\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify and address root causes of challenges, recommending scalable improvements to processes and systems to enhance client outcomes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Act as a trusted decision-maker, balancing multiple perspectives and ensuring alignment with company priorities to drive key decisions forward.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;We’re looking for you to bring:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;7+ years of experience in account management, customer success, or client services role in digital health, healthcare company, benefits or SaaS companies, with demonstrated ownership of commercial outcomes (client retention, expansion, NRR), and a deep understanding of the employee benefits and healthcare landscape.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrate a proactive approach to adopting AI tools and technology, applying them to streamline workflows, generate insights, and elevate the client experience — with a mindset of continuous learning as the landscape evolves.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working with large employer clients (10,000+ employees) is required\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working within or alongside channel partner or payer-distributed model is preferred.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven track record of positioning and executing marketing strategies that drive enrollment to drive to measurable client business outcomes\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Passion for healthcare and influencing organizational change\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Serve as a strategic partner to internal stakeholders, collaborating to deliver a seamless experience for Maven clients and partners, translating insights into product, process, and market improvements.\u0026amp;nbsp; Demonstrated history of contributing directly to net revenue retention through proactive renewal management, risk mitigation, and expansion pipeline development\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven ability to broaden and deepen multi-threaded executive relationships (VP, CHRO, CFO, Benefits leaders, consultants), within client relationship, specific experience managing the relationships across both the individual employer group and health plan/channel partner stakeholder simultaneously.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Track record of partnering with Sales and/or Renewals teams to progress commercial opportunities, including developing CSQLs and building business cases for expansion\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong interpersonal and verbal, written, and presentation skills, ability to communicate clearly and persuade, and influence internal and external stakeholders\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to prioritize and manage multiple tasks while holding yourself and others accountable for deadlines and deliverables\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Possess analytical skills and strategic thinking- you’re strong on both IQ and EQ, with the ability to translate data, client performance into market insights and action planning in partnership with clients.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in working with the full lifecycle of customer success post sales (implementation, adoption, product training, renewals, and account management)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Willingness to travel 25-30% of the time for key client meetings and participate occasionally in our NYC office for relationship building and key meetings (quarterly basis)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfort operating in high-growth environments with evolving processes — you build the plane while flying it and see ambiguity as opportunity, not friction\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Helpful experiences and skills (if you don’t have them, you can learn them with us!):\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience at a digital health company in the health, wellness, or family health space is preferred\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience supporting health benefit programs for employer or payer clients is a bonus\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Salesforce, Looker and/or Microsoft suite experience\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;The base salary range for this role is $128,000 - 145,000 per year. You will also be entitled to receive equity and benefits. Individual pay decisions are based on qualifications, experience, and skillset.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;New York, NY; Remote, US (Hub cities)\u0026lt;/strong\u0026gt;\u0026amp;nbsp;Maven embraces a flexible hybrid work model. Our teams primarily operate from the New York Metropolitan area, NY, San Francisco/Bay Area, CA, and\u0026amp;nbsp; Seattle, WA.\u0026amp;nbsp;\u0026lt;strong\u0026gt;This role is exclusively open to candidates in these locations.\u0026lt;/strong\u0026gt;\u0026amp;nbsp;For those in our New York City office, we encourage in-person collaboration by requiring team members to work onsite three days a week\u0026amp;nbsp; (Tuesday, Wednesday, Thursday). For those based in San Francisco/Bay Area, CA or Seattle, WA we encourage in-person collaboration by requiring team members to attend Work Together Days within these cities. This policy aims to balance remote work flexibility with the benefits of face-to-face interaction.\u0026lt;br\u0026gt;Remote Mavens in a commutable distance (~90 minutes driving or on public transit) to our hub cities with more than 20 employees (currently Boston, DC, Chicago, Seattle, and San Francisco) are\u0026amp;nbsp;\u0026lt;strong\u0026gt;expected to attend local Maven hosted Work Together Days\u0026lt;/strong\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;This role requires active work authorization in the US.\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;At Maven we believe that a diverse set of backgrounds and experiences enrich our teams and allow us to achieve above and beyond our goals. If you do not have experience in all of the areas detailed above, we hope that you will share your unique background with us in your application and how it can be additive to our teams.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Benefits That Work For You\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our benefits are designed to support your health, well-being and career development, helping you thrive both personally and professionally. We remain focused on providing a competitive benefits package for our employees. On top of standards such as employer-covered health, dental, and insurance plan options, we offer an inclusive approach to benefits:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Maven for Mavens: access to the full platform and specialists, including care for mental health, reproductive health, family planning and pediatrics.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Whole-self care through wellness partnerships\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hybrid work, in office meals, and work together days\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;16 weeks 100% paid parental leave and new parent stipend (for Mavens who\u0026#39;ve been with us for 1 year+)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Annual professional development stipend and access to a personal career coach through Maven for Mavens\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;401K matching for US-based employees, with immediate vesting\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;These benefits are applicable to Maven Clinic Co., US-based, full-time employees only. 1099/Contract Providers are ineligible for these benefits.\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Maven is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. Maven is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. Maven Clinic interview requests and job offers only originate from an @mavenclinic.com email address (e.g jsmith@mavenclinic.com). Maven Clinic will never ask for sensitive information to be delivered over email or phone. \u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;If you receive a scam issue or a security issue involving Maven Clinic please notify us at: \u0026lt;/span\u0026gt;\u0026lt;a href=\u0026quot;mailto:security@mavenclinic.com\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;security@mavenclinic.com\u0026lt;/span\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;. \u0026lt;/span\u0026gt;For general and additional inquiries, please contact us at\u0026amp;nbsp;\u0026lt;a href=\u0026quot;mailto:careers@mavenclinic.com\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;careers@mavenclinic.com\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4077608002,"name":"Client Success","child_ids":[],"parent_id":null}],"offices":[{"id":4102004002,"name":"New York, NY; Remote, US (Hub cities)","location":null,"child_ids":[],"parent_id":null},{"id":4015208002,"name":"Remote","location":null,"child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/mavenclinic/jobs/8791893002","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":6517278002,"location":{"name":"New York, NY; Remote, US (Hub cities)"},"metadata":null,"id":8791893002,"updated_at":"2026-09-09T17:20:40-04:00","requisition_id":"PL424596","title":"Senior Decision Scientist, Measurement \u0026 Insights","company_name":"Maven Clinic","first_published":"2026-09-09T17:20:40-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;Maven Clinic is the world\u0026#39;s largest virtual clinic for women and families on a mission to make healthcare work for all of us. Through Maven Enterprise, the company partners with more than 2,300 employers and health plans to provide end-to-end women\u0026#39;s and family health programs spanning fertility and family building, maternity and newborn care, parenting and pediatrics, and menopause and midlife — improving clinical outcomes, reducing healthcare costs, and expanding equitable access to high-quality care at scale. Through its consumer platform, Maven provides direct access to virtual care across 30+ specialties, as well as dedicated hormone and GLP-1 care programs purpose-built for women. Founded in 2014 by CEO Kate Ryder, Maven Clinic has raised more than $425 million from leading healthcare and technology investors including General Catalyst, Sequoia, Dragoneer Investment Group, Oak HC/FT, StepStone Group, Icon Ventures, and Lux Capital. Recognized for innovation and industry leadership, Maven has been named to the TIME100 Most Influential Companies, CNBC Disruptor 50, Fast Company\u0026#39;s Most Innovative Companies, and FORTUNE Best Places to Work. Learn more at mavenclinic.com\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;An award-winning culture working towards an important mission –\u0026amp;nbsp; Maven Clinic is a recipient of over 30 workplace and innovation awards, including:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;TIME 100 Most Influential Companies (2023, 2026)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fortune Change the World (2024)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;CNBC Disruptor 50 List (2022, 2023, 2024)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fortune Best Workplaces for Millennials (2024)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fortune Best Workplaces in Health Care (2024)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fast Company Most Innovative Companies (2020, 2023)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fortune Best Workplaces NY (2020, 2021, 2022, 2023, 2024)\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;About the role\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;This isn\u0026#39;t a vertical-specific role. Maven is looking for an experienced decision scientist who works across the seams—connecting clinical product, member experience, and our AI and healthcare initiatives into one coherent story.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You\u0026#39;ll tie the narrative together: building cross-functional reporting that gives every team a shared view of what\u0026#39;s working and why, and partnering on the data architecture that makes the whole team faster. Instead of owning one surface, you\u0026#39;ll work the connective tissue between them—surfacing insights that only appear when you look across the entire experience.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You\u0026#39;re equally at home in the details of measurement and in the big-picture framing that turns data into direction. You know the highest-leverage work often isn\u0026#39;t answering one question well—it\u0026#39;s building the systems and shared language that let everyone answer their own questions better.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;As a Senior Decision Scientist, you will:\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Own our key cross-functional reports end to end—understanding not just how they\u0026#39;re built but why each metric matters and how the teams that depend on them make decisions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Consolidate fragmented reporting into a coherent, shared view across clinical product, member experience, and our AI and healthcare work, so every team operates from the same source of truth\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Surface the insights that only become visible when you look across surfaces rather than within a single one, and translate them into clear direction for stakeholders\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner on the design of scalable data architecture (primarily using SQL and Python), reducing one-off requests and letting every team answer its own questions faster\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Define success metrics with partners across Product, Engineering, and Operations, and pair rigorous measurement with big-picture framing\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Establish the shared language, standards, and best practices that make the whole team faster and sharper—mentoring other analysts along the way\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Minimum Qualifications:\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;5+ years of relevant analytics or data science experience, with a track record of cross-functional or cross-surface work\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fluency in SQL, DBT,\u0026amp;nbsp; and a strong background in data visualization\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficiency with at least one BI tool (Tableau, Looker)\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hands-on experience with Python or R\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated ability to design scalable data structures and reporting from both internal and 3rd party sources\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;An ability to juggle long-term, strategic projects alongside ad hoc, urgent requests\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent collaboration and communication skills, with a proven ability to turn data into direction for cross-functional stakeholders\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Preferred Qualifications:\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience working with event-based data\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Knowledge of experimentation and/or statistical modeling\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience building shared measurement frameworks or semantic/metrics layers used across multiple teams\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;The base salary range for this role is $174,000 - $205,000 per year. You will also be entitled to receive equity and benefits. Individual pay decisions are based on a number of factors, including qualifications for the role, experience level, and skillset.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;This role requires active work authorization in the US.\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Maven embraces a flexible hybrid work model. Our teams primarily operate from the New York Metropolitan area, NY, and remotely via San Francisco/Bay Area, CA, Seattle, WA. For those in our New York City office, we encourage in-person collaboration by requiring team members to work onsite three days a week\u0026amp;nbsp; (Tuesday, Wednesday, Thursday). For those based in Boston, DC, Chicago, Seattle, and San Francisco, we encourage in-person collaboration by requiring team members to attend monthly Work Together Days within these cities. This policy aims to balance remote work flexibility with the benefits of face-to-face interaction.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;At Maven we believe that a diverse set of backgrounds and experiences enrich our teams and allow us to achieve above and beyond our goals. If you do not have experience in all of the areas detailed above, we hope that you will share your unique background with us in your application and how it can be additive to our teams.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Benefits That Work For You\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our benefits are designed to support your health, well-being and career development, helping you thrive both personally and professionally. We remain focused on providing a competitive benefits package for our employees. On top of standards such as employer-covered health, dental, and insurance plan options, we offer an inclusive approach to benefits:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Maven for Mavens: access to the full platform and specialists, including care for mental health, reproductive health, family planning and pediatrics.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Whole-self care through wellness partnerships\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hybrid work, in office meals, and work together days\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;16 weeks 100% paid parental leave and new parent stipend (for Mavens who\u0026#39;ve been with us for 1 year+)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Annual professional development stipend and access to a personal career coach through Maven for Mavens\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;401K matching for US-based employees, with immediate vesting\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;These benefits are applicable to Maven Clinic Co., US-based, full-time employees only. 1099/Contract Providers are ineligible for these benefits.\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Maven is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. Maven is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. Maven Clinic interview requests and job offers only originate from an @mavenclinic.com email address (e.g jsmith@mavenclinic.com). Maven Clinic will never ask for sensitive information to be delivered over email or phone. \u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;If you receive a scam issue or a security issue involving Maven Clinic please notify us at: \u0026lt;/span\u0026gt;\u0026lt;a href=\u0026quot;mailto:security@mavenclinic.com\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;security@mavenclinic.com\u0026lt;/span\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;. \u0026lt;/span\u0026gt;For general and additional inquiries, please contact us at\u0026amp;nbsp;\u0026lt;a href=\u0026quot;mailto:careers@mavenclinic.com\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;careers@mavenclinic.com\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4089997002,"name":"Business Intelligence","child_ids":[],"parent_id":null}],"offices":[{"id":4102004002,"name":"New York, NY; Remote, US (Hub cities)","location":null,"child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/mavenclinic/jobs/8868164002","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":6550677002,"location":{"name":"New York, NY; Remote, US (Hub cities)"},"metadata":null,"id":8868164002,"updated_at":"2026-10-05T12:32:54-04:00","requisition_id":"489","title":"Senior Manager, GTM Narrative","company_name":"Maven Clinic","first_published":"2026-10-05T12:32:54-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;Maven Clinic is the world\u0026#39;s largest virtual clinic for women and families on a mission to make healthcare work for all of us. Through Maven Enterprise, the company partners with more than 2,300 employers and health plans to provide end-to-end women\u0026#39;s and family health programs spanning fertility and family building, maternity and newborn care, parenting and pediatrics, and menopause and midlife — improving clinical outcomes, reducing healthcare costs, and expanding equitable access to high-quality care at scale. Through its consumer platform, Maven provides direct access to virtual care across 30+ specialties, as well as dedicated hormone and GLP-1 care programs purpose-built for women. Founded in 2014 by CEO Kate Ryder, Maven Clinic has raised more than $425 million from leading healthcare and technology investors including General Catalyst, Sequoia, Dragoneer Investment Group, Oak HC/FT, StepStone Group, Icon Ventures, and Lux Capital. Recognized for innovation and industry leadership, Maven has been named to the TIME100 Most Influential Companies, CNBC Disruptor 50, Fast Company\u0026#39;s Most Innovative Companies, and FORTUNE Best Places to Work. Learn more at mavenclinic.com\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;An award-winning culture working towards an important mission –\u0026amp;nbsp; Maven Clinic is a recipient of over 30 workplace and innovation awards, including:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;TIME 100 Most Influential Companies (2023, 2026)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fortune Change the World (2024)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;CNBC Disruptor 50 List (2022, 2023, 2024)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fortune Best Workplaces for Millennials (2024)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fortune Best Workplaces in Health Care (2024)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fast Company Most Innovative Companies (2020, 2023)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fortune Best Workplaces NY (2020, 2021, 2022, 2023, 2024)\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;About the Role\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;We\u0026#39;re looking for a strategic narrative leader to own and evolve Maven\u0026#39;s go-to-market narrative. This role owns how Maven explains itself — to the employers and health plans evaluating our platform and care management programs, to clients demonstrating the quantitative and qualitative value of Maven, and to members navigating some of life\u0026#39;s most important healthcare decisions.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This is a builder role. You\u0026#39;ll define and maintain the narrative frameworks that anchor everything we take to market: the pitch deck, the positioning, the campaign themes, the launch moments. This is a role for someone who operates at the intersection of strategist and writer — you\u0026#39;re equally comfortable defining the framework and doing the writing yourself.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The right person is wired for both strategy and execution. You\u0026#39;ve worked at the intersection of consulting-style systems thinking and editorial-quality writing. You move fluidly between strategic framework-building and high-quality written execution. You use AI fluently — it\u0026#39;s woven into how you research, think, and write.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You\u0026#39;ll report into the Director of GTM Narrative within the Growth organization, working closely with Product Marketing, Communications, Clinical, and executive leadership.\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Define and evolve Maven\u0026#39;s core narrative, ensuring one coherent story that connects employer value and member experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Shape the overarching narrative for major company moments (e.g., new product launches, strategic partnerships, and other defining company moments)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own narrative for existing clients across key moments to drive stakeholder engagement and partnership expansion\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own the primary corporate pitch deck and keep it current with product strategy, clinical evidence, and competitive positioning\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with Product Marketing to ensure product positioning lives within a company narrative\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Translate clinical research, outcomes data, and product capabilities into credible stories that resonate with executive buyers and clients alike\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build and maintain a living narrative system: messaging hierarchy, core value propositions, and usage guidelines for cross-functional teams\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build feedback loops with Growth and field teams to understand what\u0026#39;s actually landing in buyer and member conversations\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;You May Be a Good Fit If You\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Have 6-8+ years of experience shaping narrative or messaging at a high-growth technology, healthcare, or consumer-facing company\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Have operated at the intersection of B2B and consumer audiences, ideally in healthcare, healthtech, or another regulated industry\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Are oriented to the close. You\u0026#39;ve built positioning designed to win deals. You understand narrative as a commercial instrument that can transform growth.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Are an exceptional writer who can articulate financial impact to executive stakeholders while expressing clinical rigor and empathy to members\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Think in systems. You build narrative infrastructure, not just one-off deliverables. You\u0026#39;re comfortable working from data — outcomes studies, utilization rates, financial impact — and know how to turn numbers into a coherent argument, not just a stat in a slide.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Use AI and emerging technologies to accelerate research, refine ideas, and scale narrative development without compromising rigor or clarity\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Influence cross-functional partners through clarity, credibility, and collaboration\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Learn fast and visibly. This role sits at the intersection of healthcare, business, and clinical evidence — you don\u0026#39;t need to know all three on day one, but you need to come in curious and get up to speed quickly.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Strong Candidates May Also Have\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Background in management consulting combined with in-house operating experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with go-to-market narrative done at deal speed — turning positioning, packaging, and pricing into language that closes deals\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in healthtech or another regulated industry where rigor and accessibility have to coexist\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with messaging work that moved real outcomes\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience building a function or practice from scratch, not inheriting a mature team\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;The base salary range for this role is $150,000 - $180,000 per year. You will also be entitled to receive equity and benefits. Individual pay decisions are based on a number of factors, including qualifications for the role, experience level, and skillset.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;This role requires active work authorization in the US.\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Maven embraces a flexible hybrid work model. Our teams primarily operate from the New York Metropolitan area, NY, and remotely via San Francisco/Bay Area, CA, Seattle, WA. For those in our New York City office, we encourage in-person collaboration by requiring team members to work onsite three days a week\u0026amp;nbsp; (Tuesday, Wednesday, Thursday). For those based in Boston, DC, Chicago, Seattle, and San Francisco, we encourage in-person collaboration by requiring team members to attend monthly Work Together Days within these cities. This policy aims to balance remote work flexibility with the benefits of face-to-face interaction.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;At Maven we believe that a diverse set of backgrounds and experiences enrich our teams and allow us to achieve above and beyond our goals. If you do not have experience in all of the areas detailed above, we hope that you will share your unique background with us in your application and how it can be additive to our teams.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Benefits That Work For You\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our benefits are designed to support your health, well-being and career development, helping you thrive both personally and professionally. We remain focused on providing a competitive benefits package for our employees. On top of standards such as employer-covered health, dental, and insurance plan options, we offer an inclusive approach to benefits:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Maven for Mavens: access to the full platform and specialists, including care for mental health, reproductive health, family planning and pediatrics.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Whole-self care through wellness partnerships\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hybrid work, in office meals, and work together days\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;16 weeks 100% paid parental leave and new parent stipend (for Mavens who\u0026#39;ve been with us for 1 year+)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Annual professional development stipend and access to a personal career coach through Maven for Mavens\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;401K matching for US-based employees, with immediate vesting\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;These benefits are applicable to Maven Clinic Co., US-based, full-time employees only. 1099/Contract Providers are ineligible for these benefits.\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Maven is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. Maven is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. Maven Clinic interview requests and job offers only originate from an @mavenclinic.com email address (e.g jsmith@mavenclinic.com). Maven Clinic will never ask for sensitive information to be delivered over email or phone. \u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;If you receive a scam issue or a security issue involving Maven Clinic please notify us at: \u0026lt;/span\u0026gt;\u0026lt;a href=\u0026quot;mailto:security@mavenclinic.com\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;security@mavenclinic.com\u0026lt;/span\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;. \u0026lt;/span\u0026gt;For general and additional inquiries, please contact us at\u0026amp;nbsp;\u0026lt;a href=\u0026quot;mailto:careers@mavenclinic.com\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;careers@mavenclinic.com\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4089999002,"name":"Product Marketing","child_ids":[],"parent_id":null}],"offices":[{"id":4102004002,"name":"New York, NY; Remote, US (Hub cities)","location":null,"child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/mavenclinic/jobs/8598638002","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":6434274002,"location":{"name":"Remote"},"metadata":null,"id":8598638002,"updated_at":"2026-09-29T13:56:24-04:00","requisition_id":"PL424515","title":"Senior Manager, Lifecycle Marketing","company_name":"Maven Clinic","first_published":"2026-06-18T09:33:05-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;Maven Clinic is the world\u0026#39;s largest virtual clinic for women and families on a mission to make healthcare work for all of us. Through Maven Enterprise, the company partners with more than 2,300 employers and health plans to provide end-to-end women\u0026#39;s and family health programs spanning fertility and family building, maternity and newborn care, parenting and pediatrics, and menopause and midlife — improving clinical outcomes, reducing healthcare costs, and expanding equitable access to high-quality care at scale. Through its consumer platform, Maven provides direct access to virtual care across 30+ specialties, as well as dedicated hormone and GLP-1 care programs purpose-built for women. Founded in 2014 by CEO Kate Ryder, Maven Clinic has raised more than $425 million from leading healthcare and technology investors including General Catalyst, Sequoia, Dragoneer Investment Group, Oak HC/FT, StepStone Group, Icon Ventures, and Lux Capital. Recognized for innovation and industry leadership, Maven has been named to the TIME100 Most Influential Companies, CNBC Disruptor 50, Fast Company\u0026#39;s Most Innovative Companies, and FORTUNE Best Places to Work. Learn more at mavenclinic.com\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;An award-winning culture working towards an important mission –\u0026amp;nbsp; Maven Clinic is a recipient of over 30 workplace and innovation awards, including:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;TIME 100 Most Influential Companies (2023, 2026)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fortune Change the World (2024)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;CNBC Disruptor 50 List (2022, 2023, 2024)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fortune Best Workplaces for Millennials (2024)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fortune Best Workplaces in Health Care (2024)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fast Company Most Innovative Companies (2020, 2023)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fortune Best Workplaces NY (2020, 2021, 2022, 2023, 2024)\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h4 data-section-id=\u0026quot;1wct3r9\u0026quot; data-start=\u0026quot;146\u0026quot; data-end=\u0026quot;163\u0026quot;\u0026gt;About the Role:\u0026lt;/h4\u0026gt;\n\u0026lt;p data-start=\u0026quot;165\u0026quot; data-end=\u0026quot;464\u0026quot;\u0026gt;This is a senior individual contributor role with significant strategic ownership. You’ll build and run the full lifecycle engine for Maven’s consumer products—from first touch through long-term retention—working alongside a lean, cross-functional team of engineers, product managers, and marketers.\u0026lt;/p\u0026gt;\n\u0026lt;p data-start=\u0026quot;466\u0026quot; data-end=\u0026quot;627\u0026quot;\u0026gt;We’re looking for someone equally comfortable white boarding a six-month lifecycle roadmap as they are urgently debugging why a Braze canvas trigger isn’t firing.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What You\u0026#39;ll Do:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;ks7vwn\u0026quot; data-start=\u0026quot;818\u0026quot; data-end=\u0026quot;1082\u0026quot;\u0026gt;Architect and own the full consumer lifecycle roadmap, from pre-purchase nurture and conversion flows through post-purchase engagement, win-back, and healthcare-specific journeys such as Rx notifications, refill reminders, and clinical milestone communications\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;1jedodn\u0026quot; data-start=\u0026quot;1083\u0026quot; data-end=\u0026quot;1253\u0026quot;\u0026gt;Lead lifecycle go-to-market for new program launches, owning the full communications plan from pre-launch nurture through post-launch engagement and ongoing retention\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;916pvn\u0026quot; data-start=\u0026quot;1254\u0026quot; data-end=\u0026quot;1432\u0026quot;\u0026gt;Build and operate automated flows directly in Braze across email, SMS, push, and in-app channels, including complex segmentation, Liquid logic personalization, and journey QA\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;dw2v6p\u0026quot; data-start=\u0026quot;1433\u0026quot; data-end=\u0026quot;1609\u0026quot;\u0026gt;Act as a system steward for lifecycle infrastructure: maintain journey hygiene, integration health, and a clean, scalable Braze architecture as the consumer product evolves\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;19oeozm\u0026quot; data-start=\u0026quot;1610\u0026quot; data-end=\u0026quot;1802\u0026quot;\u0026gt;Partner closely with engineering on event schema design, data triggers, and Braze integrations; write requirements for backend events, read data specs, and debug why triggers aren’t firing\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;wg59if\u0026quot; data-start=\u0026quot;1803\u0026quot; data-end=\u0026quot;1953\u0026quot;\u0026gt;Design and use AI-assisted tools to draft email copy and rapidly prototype designs, then route through Maven’s content and design teams for review\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;rw4vj2\u0026quot; data-start=\u0026quot;1954\u0026quot; data-end=\u0026quot;2054\u0026quot;\u0026gt;Maintain and evolve a modular email design system to ensure production remains fast and scalable\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;1mdomwp\u0026quot; data-start=\u0026quot;2055\u0026quot; data-end=\u0026quot;2265\u0026quot;\u0026gt;Own the lifecycle experimentation program: design A/B tests across subject lines, copy, timing, and flow logic; analyze results rigorously; and report on what is truly driving conversion, retention, and LTV\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;1mpepjp\u0026quot; data-start=\u0026quot;2266\u0026quot; data-end=\u0026quot;2486\u0026quot;\u0026gt;Monitor funnel performance proactively and translate insights into roadmap recommendations; identify drop-off patterns, onboarding friction, and engagement gaps, and advocate for product improvements with the PM team\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;1uay1gb\u0026quot; data-start=\u0026quot;2487\u0026quot; data-end=\u0026quot;2707\u0026quot;\u0026gt;Close the feedback loop between member behavior and content strategy by analyzing replies, unsubscribe signals, and engagement data to surface qualitative insights that inform product, clinical, and content messaging\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;xh4nx7\u0026quot; data-start=\u0026quot;2708\u0026quot; data-end=\u0026quot;2890\u0026quot;\u0026gt;Ensure all lifecycle communications meet HIPAA and healthcare compliance requirements, with a strong understanding of how to communicate sensitively in a regulated health context\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;qkvyg7\u0026quot; data-start=\u0026quot;2891\u0026quot; data-end=\u0026quot;3047\u0026quot;\u0026gt;Collaborate cross-functionally with product, engineering, clinical, and content teams to ensure lifecycle is fully integrated into the member experience\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What You\u0026#39;ll Bring:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;161xh08\u0026quot; data-start=\u0026quot;3076\u0026quot; data-end=\u0026quot;3236\u0026quot;\u0026gt;5–8 years of experience in lifecycle marketing, with meaningful time in DTC health, wellness, or similarly trust-sensitive and regulated consumer categories\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;1rt6r0d\u0026quot; data-start=\u0026quot;3237\u0026quot; data-end=\u0026quot;3496\u0026quot;\u0026gt;Deep fluency across the full DTC lifecycle funnel: acquisition nurture, abandoned checkout/consultation, post-purchase onboarding, win-back, loyalty, and healthcare-specific journeys such as Rx management, refill reminders, and clinical program engagement\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;1qfmgox\u0026quot; data-start=\u0026quot;3497\u0026quot; data-end=\u0026quot;3700\u0026quot;\u0026gt;Hands-on experience with\u0026amp;nbsp;\u0026lt;span class=\u0026quot;x7amdea\u0026quot;\u0026gt;Braze, Iterable, or similar platform is required\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;pc0rv4\u0026quot; data-start=\u0026quot;3701\u0026quot; data-end=\u0026quot;3869\u0026quot;\u0026gt;Strong technical and data fluency: you can read event schemas, write trigger specs, cross-reference tracking plans, and troubleshoot flow issues without translation\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;jwqbns\u0026quot; data-start=\u0026quot;3870\u0026quot; data-end=\u0026quot;3975\u0026quot;\u0026gt;Experience leading lifecycle for new product or program launches, not just maintaining existing flows\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;w8tbeo\u0026quot; data-start=\u0026quot;3976\u0026quot; data-end=\u0026quot;4125\u0026quot;\u0026gt;Strong product instincts: you synthesize lifecycle insights into roadmap recommendations and can engage effectively with PMs on product direction\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;lhgzv4\u0026quot; data-start=\u0026quot;4126\u0026quot; data-end=\u0026quot;4278\u0026quot;\u0026gt;Working knowledge of email deliverability, list hygiene, and domain authentication, with an understanding of scaling risks and prevention strategies\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;11u9ghh\u0026quot; data-start=\u0026quot;4279\u0026quot; data-end=\u0026quot;4408\u0026quot;\u0026gt;HIPAA-aware and healthcare-savvy, with an ability to communicate appropriately in regulated health contexts without prompting\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;138hpzf\u0026quot; data-start=\u0026quot;4409\u0026quot; data-end=\u0026quot;4560\u0026quot;\u0026gt;Comfortable using AI tools to accelerate copy drafting and design iteration, producing outputs that require light editing rather than full rewrites\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;twl0qm\u0026quot; data-start=\u0026quot;4561\u0026quot; data-end=\u0026quot;4712\u0026quot;\u0026gt;Strong analytical instincts: you own lifecycle performance reporting, distinguish signal from noise, and build clear cases for investment decisions\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;twl0qm\u0026quot; data-start=\u0026quot;4561\u0026quot; data-end=\u0026quot;4712\u0026quot;\u0026gt;Familiarity with Mixpanel for funnel analysis strongly preferred\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;twl0qm\u0026quot; data-start=\u0026quot;4561\u0026quot; data-end=\u0026quot;4712\u0026quot;\u0026gt;Working knowledge of Customer.io strongly preferred\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;The base salary range for this role is $136,000 - $160,000 per year. You will also be entitled to receive equity and benefits. Individual pay decisions are based on a number of factors, including qualifications for the role, experience level, and skillset.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;This role requires active work authorization in the US.\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;At Maven we believe that a diverse set of backgrounds and experiences enrich our teams and allow us to achieve above and beyond our goals. If you do not have experience in all of the areas detailed above, we hope that you will share your unique background with us in your application and how it can be additive to our teams.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Benefits That Work For You\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our benefits are designed to support your health, well-being and career development, helping you thrive both personally and professionally. We remain focused on providing a competitive benefits package for our employees. On top of standards such as employer-covered health, dental, and insurance plan options, we offer an inclusive approach to benefits:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Maven for Mavens: access to the full platform and specialists, including care for mental health, reproductive health, family planning and pediatrics.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Whole-self care through wellness partnerships\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hybrid work, in office meals, and work together days\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;16 weeks 100% paid parental leave and new parent stipend (for Mavens who\u0026#39;ve been with us for 1 year+)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Annual professional development stipend and access to a personal career coach through Maven for Mavens\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;401K matching for US-based employees, with immediate vesting\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;These benefits are applicable to Maven Clinic Co., US-based, full-time employees only. 1099/Contract Providers are ineligible for these benefits.\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Maven is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. Maven is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. Maven Clinic interview requests and job offers only originate from an @mavenclinic.com email address (e.g jsmith@mavenclinic.com). Maven Clinic will never ask for sensitive information to be delivered over email or phone. \u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;If you receive a scam issue or a security issue involving Maven Clinic please notify us at: \u0026lt;/span\u0026gt;\u0026lt;a href=\u0026quot;mailto:security@mavenclinic.com\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;security@mavenclinic.com\u0026lt;/span\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;. \u0026lt;/span\u0026gt;For general and additional inquiries, please contact us at\u0026amp;nbsp;\u0026lt;a href=\u0026quot;mailto:careers@mavenclinic.com\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;careers@mavenclinic.com\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4090001002,"name":"Growth Marketing","child_ids":[],"parent_id":null}],"offices":[{"id":4015208002,"name":"Remote","location":null,"child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/mavenclinic/jobs/7671109002","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5703451002,"location":{"name":"New York, NY; Remote, US (Hub cities)"},"metadata":null,"id":7671109002,"updated_at":"2026-06-19T12:27:34-04:00","requisition_id":"382","title":"Senior Software Engineer, Backend Engineering","company_name":"Maven Clinic","first_published":"2024-10-04T11:20:29-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;Maven Clinic is the world\u0026#39;s largest virtual clinic for women and families on a mission to make healthcare work for all of us. Through Maven Enterprise, the company partners with more than 2,300 employers and health plans to provide end-to-end women\u0026#39;s and family health programs spanning fertility and family building, maternity and newborn care, parenting and pediatrics, and menopause and midlife — improving clinical outcomes, reducing healthcare costs, and expanding equitable access to high-quality care at scale. Through its consumer platform, Maven provides direct access to virtual care across 30+ specialties, as well as dedicated hormone and GLP-1 care programs purpose-built for women. Founded in 2014 by CEO Kate Ryder, Maven Clinic has raised more than $425 million from leading healthcare and technology investors including General Catalyst, Sequoia, Dragoneer Investment Group, Oak HC/FT, StepStone Group, Icon Ventures, and Lux Capital. Recognized for innovation and industry leadership, Maven has been named to the TIME100 Most Influential Companies, CNBC Disruptor 50, Fast Company\u0026#39;s Most Innovative Companies, and FORTUNE Best Places to Work. Learn more at mavenclinic.com\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;An award-winning culture working towards an important mission –\u0026amp;nbsp; Maven Clinic is a recipient of over 30 workplace and innovation awards, including:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;TIME 100 Most Influential Companies (2023, 2026)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fortune Change the World (2024)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;CNBC Disruptor 50 List (2022, 2023, 2024)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fortune Best Workplaces for Millennials (2024)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fortune Best Workplaces in Health Care (2024)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fast Company Most Innovative Companies (2020, 2023)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fortune Best Workplaces NY (2020, 2021, 2022, 2023, 2024)\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the Role\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a senior level software engineer at Maven Clinic, you will lead the design, development, and maintenance of highly scalable, performant, and reliable systems that support the growing opportunities in our product and platform systems. You will work closely with cross-functional teams to ensure the delivery of high-quality products and features that meet the needs of our customers and adhere to Maven\u0026#39;s quality standards.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;As a Senior Software Engineer at Maven, you will:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Lead the design, development, and maintenance of highly scalable, performant, and reliable systems that support the growing needs of Maven\u0026#39;s platform and backend teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Propose, design, develop and implement cloud-based solutions that ensure the agility, flexibility, and scalability of our systems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive technical design discussions and provide guidance to team members on best practices, coding standards, and architecture principles.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with and lead cross-functional teams to drive the development of new features and products, ensuring they meet the needs of our customers and adhere to Maven\u0026#39;s quality standards.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Mentor and guide and mid-level engineers, helping to develop their technical skills and cultivate a culture of continuous learning and improvement.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify and evaluate emerging technologies, tools, and trends that can drive innovation and improve the efficiency and effectiveness of our engineering processes.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;We\u0026#39;re looking for you to bring:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Bachelor\u0026#39;s or Master\u0026#39;s degree in Computer Science or related field, or equivalent experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Minimum of 5 years of experience in backend development and platform architecture, with a proven track record of building highly scalable, performant, and reliable systems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience designing and implementing complex distributed systems, including microservices architecture, containerization, and orchestration.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong expertise in developing cloud-based solutions, with hands-on experience in one or more cloud platforms (AWS, Google Cloud, Azure, etc.), including infrastructure as code and serverless architectures.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficiency in multiple programming languages (Java, Python, Go, etc.)\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience building distributed systems with microservices and relational and nosql databases.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience leading technical design discussions and providing guidance on best practices, coding standards, and architecture principles.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong problem-solving and analytical skills, with a proven ability to deliver high-quality code in a fast-paced environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent collaboration and communication skills, with a demonstrated ability to work effectively with cross-functional teams and mentor junior engineers.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;At Maven Clinic, we are committed to building a world-class digital healthcare platform that empowers women and families to live healthier and more fulfilling lives. If you are a seasoned engineer with a passion for building scalable, performant, and reliable systems, and want to make a real impact in the world of healthcare, we would love to hear from you.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The salary range for this role is $195,000 - $230,000 per year. You may also be entitled to receive a bonus, equity, and benefits. Individual pay decisions are based on a number of factors, including qualifications for the role, experience level, and skillset.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Maven embraces a flexible hybrid work model. Our teams primarily operate from the New York Metropolitan area, NY, and remotely via San Francisco/Bay Area, CA, Seattle, WA. For those in our New York City office, we encourage in-person collaboration by requiring team members to work onsite three days a week\u0026amp;nbsp; (Tuesday, Wednesday, Thursday). For those based in Boston, DC, Chicago, Seattle, and San Francisco, we encourage in-person collaboration by requiring team members to attend monthly Work Together Days within these cities. This policy aims to balance remote work flexibility with the benefits of face-to-face interaction.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;At Maven we believe that a diverse set of backgrounds and experiences enrich our teams and allow us to achieve above and beyond our goals. If you do not have experience in all of the areas detailed above, we hope that you will share your unique background with us in your application and how it can be additive to our teams.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Benefits That Work For You\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our benefits are designed to support your health, well-being and career development, helping you thrive both personally and professionally. We remain focused on providing a competitive benefits package for our employees. On top of standards such as employer-covered health, dental, and insurance plan options, we offer an inclusive approach to benefits:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Maven for Mavens: access to the full platform and specialists, including care for mental health, reproductive health, family planning and pediatrics.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Whole-self care through wellness partnerships\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hybrid work, in office meals, and work together days\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;16 weeks 100% paid parental leave and new parent stipend (for Mavens who\u0026#39;ve been with us for 1 year+)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Annual professional development stipend and access to a personal career coach through Maven for Mavens\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;401K matching for US-based employees, with immediate vesting\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;These benefits are applicable to Maven Clinic Co., US-based, full-time employees only. 1099/Contract Providers are ineligible for these benefits.\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Maven is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. Maven is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. Maven Clinic interview requests and job offers only originate from an @mavenclinic.com email address (e.g jsmith@mavenclinic.com). Maven Clinic will never ask for sensitive information to be delivered over email or phone. \u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;If you receive a scam issue or a security issue involving Maven Clinic please notify us at: \u0026lt;/span\u0026gt;\u0026lt;a href=\u0026quot;mailto:security@mavenclinic.com\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;security@mavenclinic.com\u0026lt;/span\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;. \u0026lt;/span\u0026gt;For general and additional inquiries, please contact us at\u0026amp;nbsp;\u0026lt;a href=\u0026quot;mailto:careers@mavenclinic.com\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;careers@mavenclinic.com\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4028295002,"name":"Core Engineering","child_ids":[],"parent_id":null}],"offices":[{"id":4014843002,"name":"New York, NY","location":"New York, New York, United States","child_ids":[],"parent_id":null},{"id":4015208002,"name":"Remote","location":null,"child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/mavenclinic/jobs/8362687002","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":6338957002,"location":{"name":"New York, NY; Remote, US (Hub cities)"},"metadata":null,"id":8362687002,"updated_at":"2026-07-27T11:52:23-04:00","requisition_id":"452","title":"Senior Software Engineer, Frontend Engineering","company_name":"Maven Clinic","first_published":"2026-01-06T17:40:06-05:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;Maven Clinic is the world\u0026#39;s largest virtual clinic for women and families on a mission to make healthcare work for all of us. Through Maven Enterprise, the company partners with more than 2,300 employers and health plans to provide end-to-end women\u0026#39;s and family health programs spanning fertility and family building, maternity and newborn care, parenting and pediatrics, and menopause and midlife — improving clinical outcomes, reducing healthcare costs, and expanding equitable access to high-quality care at scale. Through its consumer platform, Maven provides direct access to virtual care across 30+ specialties, as well as dedicated hormone and GLP-1 care programs purpose-built for women. Founded in 2014 by CEO Kate Ryder, Maven Clinic has raised more than $425 million from leading healthcare and technology investors including General Catalyst, Sequoia, Dragoneer Investment Group, Oak HC/FT, StepStone Group, Icon Ventures, and Lux Capital. Recognized for innovation and industry leadership, Maven has been named to the TIME100 Most Influential Companies, CNBC Disruptor 50, Fast Company\u0026#39;s Most Innovative Companies, and FORTUNE Best Places to Work. Learn more at mavenclinic.com\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;An award-winning culture working towards an important mission –\u0026amp;nbsp; Maven Clinic is a recipient of over 30 workplace and innovation awards, including:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;TIME 100 Most Influential Companies (2023, 2026)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fortune Change the World (2024)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;CNBC Disruptor 50 List (2022, 2023, 2024)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fortune Best Workplaces for Millennials (2024)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fortune Best Workplaces in Health Care (2024)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fast Company Most Innovative Companies (2020, 2023)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fortune Best Workplaces NY (2020, 2021, 2022, 2023, 2024)\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the team: \u0026lt;/strong\u0026gt;You will join a full-stack product engineering team focused on driving product impact by creating thoughtful, engaging, human-centered experiences through enrollment, and product adoption. We build user experiences with compelling content that drives member action to onboard onto the Maven Clinic app and to start reaping the benefits of our product.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;strong\u0026gt;What you’ll do:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Developing and implementing responsive, accessible, and optimized web or mobile applications using HTML, CSS, JavaScript, TypeScript, React and other relevant frontend technologies.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Use Node.js to support front-end architecture, tooling, and server-side rendering for scalable web applications.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Working with backend developers to integrate frontend components with backend APIs and services.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborating with product managers, designers, and other stakeholders to understand user needs and requirements and translate them into technical specifications.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Working with backend developers to integrate frontend components with backend APIs and services.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensuring the security, scalability, and performance of the frontend applications.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Testing and debugging the frontend code to ensure high-quality standards and fix any issues that arise.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Participating in code reviews, pair programming, and other collaborative activities to ensure code quality and knowledge sharing.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintaining code documentation and contributing to the company\u0026#39;s knowledge base.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contributing to the company\u0026#39;s culture and mission by collaborating with team members, promoting diversity and inclusion, and supporting the overall goals of the company.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Minimum Qualifications\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;5+ years of professional experience in frontend web development.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong proficiency in HTML, CSS, JavaScript, TypeScript, and one or more modern JavaScript frameworks such as React, or Vue.js.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with responsive design and mobile-first development.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with web performance optimization and web accessibility.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with unit testing tools like jest and automated testing frameworks like selenium or cypress.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficiency in version control tools such as Git.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working in Agile development environments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent communication and collaboration skills.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;In addition to the above qualifications, a Senior Frontend Engineer should have experience leading projects and mentoring junior developers, as well as the ability to work independently and drive technical initiatives. They should also be comfortable working with cross-functional teams, including product managers, designers, and backend engineers, to deliver high-quality products that meet business goals and user needs.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;For candidates in NYC, CA or CO, the salary range for this role is $195,000 - $250,000 per year. You may also receive a bonus, stock options, and benefits. Individual pay decisions are based on several factors, including qualifications, experience level, and skillset.\u0026lt;/p\u0026gt;\n\u0026lt;div\u0026gt;\n\u0026lt;p\u0026gt;Maven embraces a flexible hybrid work model. Our teams primarily operate from the New York Metropolitan area, NY, and remotely via San Francisco/Bay Area, CA, Seattle, WA, Boston, MA, Chicago, IL, and Washington, D.C. For those in our New York City office, we encourage in-person collaboration by requiring team members to work onsite three days a week\u0026amp;nbsp; (Tuesday, Wednesday, Thursday). For those based in San Francisco/Bay Area, CA, Seattle, WA, Boston, MA, Chicago, IL, and Washington, D.C., we encourage in-person collaboration by requiring team members to attend quarterly Work Together Days within these cities. This policy aims to balance remote work flexibility with the benefits of face-to-face interaction.\u0026lt;/p\u0026gt;\n\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;At Maven we believe that a diverse set of backgrounds and experiences enrich our teams and allow us to achieve above and beyond our goals. If you do not have experience in all of the areas detailed above, we hope that you will share your unique background with us in your application and how it can be additive to our teams.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Benefits That Work For You\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our benefits are designed to support your health, well-being and career development, helping you thrive both personally and professionally. We remain focused on providing a competitive benefits package for our employees. On top of standards such as employer-covered health, dental, and insurance plan options, we offer an inclusive approach to benefits:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Maven for Mavens: access to the full platform and specialists, including care for mental health, reproductive health, family planning and pediatrics.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Whole-self care through wellness partnerships\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hybrid work, in office meals, and work together days\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;16 weeks 100% paid parental leave and new parent stipend (for Mavens who\u0026#39;ve been with us for 1 year+)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Annual professional development stipend and access to a personal career coach through Maven for Mavens\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;401K matching for US-based employees, with immediate vesting\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;These benefits are applicable to Maven Clinic Co., US-based, full-time employees only. 1099/Contract Providers are ineligible for these benefits.\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Maven is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. Maven is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. Maven Clinic interview requests and job offers only originate from an @mavenclinic.com email address (e.g jsmith@mavenclinic.com). Maven Clinic will never ask for sensitive information to be delivered over email or phone. \u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;If you receive a scam issue or a security issue involving Maven Clinic please notify us at: \u0026lt;/span\u0026gt;\u0026lt;a href=\u0026quot;mailto:security@mavenclinic.com\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;security@mavenclinic.com\u0026lt;/span\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;. \u0026lt;/span\u0026gt;For general and additional inquiries, please contact us at\u0026amp;nbsp;\u0026lt;a href=\u0026quot;mailto:careers@mavenclinic.com\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;careers@mavenclinic.com\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4028295002,"name":"Core Engineering","child_ids":[],"parent_id":null}],"offices":[{"id":4102004002,"name":"New York, NY; Remote, US (Hub cities)","location":null,"child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/mavenclinic/jobs/8599242002","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":6434465002,"location":{"name":"New York, NY; Remote, US (Hub cities)"},"metadata":null,"id":8599242002,"updated_at":"2026-08-04T09:44:20-04:00","requisition_id":"478","title":"Senior Staff Product Designer, Care Delivery","company_name":"Maven Clinic","first_published":"2026-06-22T09:21:08-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;Maven Clinic is the world\u0026#39;s largest virtual clinic for women and families on a mission to make healthcare work for all of us. Through Maven Enterprise, the company partners with more than 2,300 employers and health plans to provide end-to-end women\u0026#39;s and family health programs spanning fertility and family building, maternity and newborn care, parenting and pediatrics, and menopause and midlife — improving clinical outcomes, reducing healthcare costs, and expanding equitable access to high-quality care at scale. Through its consumer platform, Maven provides direct access to virtual care across 30+ specialties, as well as dedicated hormone and GLP-1 care programs purpose-built for women. Founded in 2014 by CEO Kate Ryder, Maven Clinic has raised more than $425 million from leading healthcare and technology investors including General Catalyst, Sequoia, Dragoneer Investment Group, Oak HC/FT, StepStone Group, Icon Ventures, and Lux Capital. Recognized for innovation and industry leadership, Maven has been named to the TIME100 Most Influential Companies, CNBC Disruptor 50, Fast Company\u0026#39;s Most Innovative Companies, and FORTUNE Best Places to Work. Learn more at mavenclinic.com\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;An award-winning culture working towards an important mission –\u0026amp;nbsp; Maven Clinic is a recipient of over 30 workplace and innovation awards, including:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;TIME 100 Most Influential Companies (2023, 2026)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fortune Change the World (2024)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;CNBC Disruptor 50 List (2022, 2023, 2024)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fortune Best Workplaces for Millennials (2024)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fortune Best Workplaces in Health Care (2024)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fast Company Most Innovative Companies (2020, 2023)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fortune Best Workplaces NY (2020, 2021, 2022, 2023, 2024)\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About The Role:\u0026lt;/strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;We are seeking a Senior Staff Product Designer to completely own our virtual care and provider-facing experiences while driving the evolution of AI-native design at Maven. This role is focused on designing our provider tooling that our virtual care network of clinicians and other providers use during appointments. It\u0026#39;s about identifying the right problems, setting and fully owning the design vision for multiple complex areas, making strategic calls under ambiguity, and leading high-impact initiatives that raise the bar for the team around you.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You\u0026#39;ll bring deep AI fluency and use it to move faster, explore more broadly, and build more intelligently, while also mentoring others on how to work that way.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What You\u0026#39;ll Do:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Own the end-to-end experience across complex, cross-functional initiatives for our provider tooling and virtual clinic experience, from early concept through delivery, demonstrating exceptional decision-making and strategic thinking about scope, sequencing, and tradeoffs to drive results across projects.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Define how AI should behave in high-stakes contexts: how it communicates uncertainty, when it defers to human care, and how it builds trust with members navigating emotionally charged decisions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build functional, high-fidelity prototypes using AI-assisted coding tools (Cursor, Claude Code, or similar), and push others to move beyond static mockups.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop scalable AI-powered patterns in a healthcare context — confidence indicators, human-AI handoffs, progressive disclosure — that become the standard across Maven\u0026#39;s design system.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with Engineering, Product, Clinical, and Data at a strategic level: shaping model outputs into intuitive interfaces, influencing how problems are framed, and driving alignment across teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop leaders within the design team and non-design partners, fostering independence, delegating effectively, and promoting leadership among peers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify and resolve cross-functional tensions, bridging gaps between design, clinical, and product perspectives.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strengthen community within and outside the design team by championing company-wide cultural initiatives.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What You\u0026#39;ll Bring:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;AI fluency:\u0026lt;/strong\u0026gt; You use AI tools daily (Claude, Figma AI, Cursor, or similar) with strong prompting and synthesis skills. You\u0026#39;re also helping others develop that muscle.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Vibe coding:\u0026lt;/strong\u0026gt; You can turn ideas into working prototypes using AI-assisted coding tools, and you\u0026#39;re comfortable pushing the boundaries of what that looks like in a healthcare context.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Technical depth:\u0026lt;/strong\u0026gt; You\u0026#39;ve shipped code to production and can have an informed conversation about backend architecture, model behavior, and system constraints.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Strategic craft:\u0026lt;/strong\u0026gt; A portfolio that shows not just design quality but also evidence of strategic ownership: defining success metrics, navigating ambiguity, and influencing direction.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Cross-functional leadership:\u0026lt;/strong\u0026gt; You\u0026#39;ve driven complex projects across multiple teams and know how to create momentum without direct authority.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Mobile and web:\u0026lt;/strong\u0026gt; Experience designing for mobile applications and responsive web.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Systems thinking: \u0026lt;/strong\u0026gt;Ability to think beyond a flow and communicate a holistic system that can scale for any program\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Appetite for complexity:\u0026lt;/strong\u0026gt; Energized by ambiguity and solving complex problems, and comfortable making calls when the path isn\u0026#39;t clear.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Mindset:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Deeply empathetic toward members and the providers who help them navigate their family building experience, a space that\u0026#39;s emotionally intense, medically complex, and often uncertain.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;AI-native: you think in terms of what AI makes newly possible, and you bring others along in that thinking.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Invested in the people around you. You want the team to be better because you\u0026#39;re on it, and to make the team better by mentoring.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Nice To Have:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience in healthcare, health tech, or regulated domains.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Background working with ML and AI teams on model-driven products.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience contributing to or building a consumer-grade design system, including Figma variables and advanced component architecture.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;div\u0026gt;\n\u0026lt;p\u0026gt;The base salary range for this role is $220,000-$265,000 per year. You will also be entitled to receive equity and benefits. Individual pay decisions are based on a number of factors, including qualifications for the role, experience level, and skillset.\u0026lt;/p\u0026gt;\n\u0026lt;/div\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;At Maven we believe that a diverse set of backgrounds and experiences enrich our teams and allow us to achieve above and beyond our goals. If you do not have experience in all of the areas detailed above, we hope that you will share your unique background with us in your application and how it can be additive to our teams.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Benefits That Work For You\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our benefits are designed to support your health, well-being and career development, helping you thrive both personally and professionally. We remain focused on providing a competitive benefits package for our employees. On top of standards such as employer-covered health, dental, and insurance plan options, we offer an inclusive approach to benefits:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Maven for Mavens: access to the full platform and specialists, including care for mental health, reproductive health, family planning and pediatrics.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Whole-self care through wellness partnerships\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hybrid work, in office meals, and work together days\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;16 weeks 100% paid parental leave and new parent stipend (for Mavens who\u0026#39;ve been with us for 1 year+)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Annual professional development stipend and access to a personal career coach through Maven for Mavens\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;401K matching for US-based employees, with immediate vesting\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;These benefits are applicable to Maven Clinic Co., US-based, full-time employees only. 1099/Contract Providers are ineligible for these benefits.\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Maven is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. Maven is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. Maven Clinic interview requests and job offers only originate from an @mavenclinic.com email address (e.g jsmith@mavenclinic.com). Maven Clinic will never ask for sensitive information to be delivered over email or phone. \u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;If you receive a scam issue or a security issue involving Maven Clinic please notify us at: \u0026lt;/span\u0026gt;\u0026lt;a href=\u0026quot;mailto:security@mavenclinic.com\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;security@mavenclinic.com\u0026lt;/span\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;. \u0026lt;/span\u0026gt;For general and additional inquiries, please contact us at\u0026amp;nbsp;\u0026lt;a href=\u0026quot;mailto:careers@mavenclinic.com\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;careers@mavenclinic.com\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4114221002,"name":"Product Design","child_ids":[],"parent_id":null}],"offices":[{"id":4102004002,"name":"New York, NY; Remote, US (Hub cities)","location":null,"child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/mavenclinic/jobs/8845343002","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":6541184002,"location":{"name":"New York, NY; Remote, US (Hub cities)"},"metadata":null,"id":8845343002,"updated_at":"2026-09-25T13:54:34-04:00","requisition_id":"485","title":"Staff Security Engineer, Detection \u0026 Response","company_name":"Maven Clinic","first_published":"2026-09-25T13:54:34-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;Maven Clinic is the world\u0026#39;s largest virtual clinic for women and families on a mission to make healthcare work for all of us. Through Maven Enterprise, the company partners with more than 2,300 employers and health plans to provide end-to-end women\u0026#39;s and family health programs spanning fertility and family building, maternity and newborn care, parenting and pediatrics, and menopause and midlife — improving clinical outcomes, reducing healthcare costs, and expanding equitable access to high-quality care at scale. Through its consumer platform, Maven provides direct access to virtual care across 30+ specialties, as well as dedicated hormone and GLP-1 care programs purpose-built for women. Founded in 2014 by CEO Kate Ryder, Maven Clinic has raised more than $425 million from leading healthcare and technology investors including General Catalyst, Sequoia, Dragoneer Investment Group, Oak HC/FT, StepStone Group, Icon Ventures, and Lux Capital. Recognized for innovation and industry leadership, Maven has been named to the TIME100 Most Influential Companies, CNBC Disruptor 50, Fast Company\u0026#39;s Most Innovative Companies, and FORTUNE Best Places to Work. Learn more at mavenclinic.com\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;An award-winning culture working towards an important mission –\u0026amp;nbsp; Maven Clinic is a recipient of over 30 workplace and innovation awards, including:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;TIME 100 Most Influential Companies (2023, 2026)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fortune Change the World (2024)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;CNBC Disruptor 50 List (2022, 2023, 2024)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fortune Best Workplaces for Millennials (2024)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fortune Best Workplaces in Health Care (2024)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fast Company Most Innovative Companies (2020, 2023)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fortune Best Workplaces NY (2020, 2021, 2022, 2023, 2024)\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;About the Role\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;You\u0026#39;ll own our Incident Detection and Response program, including threat modeling our systems and codebase and directing the investigation when something does happen. You\u0026#39;ll join a team that includes an AppSec-focused engineer and an infrastructure-focused engineer, and you\u0026#39;ll guide technical direction and judgment calls. You\u0026#39;ll spend most of your time finding bugs in our code and gaps in our SDLC before they become incidents, then building and implementing or project managing the fixes yourself. AI is a growing part of that surface, and as our reliance on LLMs, AI-generated code, and agents expands, you\u0026#39;ll be responsible for understanding and managing the risk that comes with it.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;What You\u0026#39;ll Own\u0026lt;/h2\u0026gt;\n\u0026lt;h3\u0026gt;Investigation \u0026amp;amp; Technical Direction\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Lead investigations hands-on. When an incident or suspicious finding comes up, you pull the logs, build the narrative of what happened, and advise business and engineering leaders on next steps.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Read production code when needed to understand what\u0026#39;s actually happening.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;Proactive Hunting \u0026amp;amp; SDLC Hardening\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;When you\u0026#39;re not investigating, hunt for bugs in our codebase and weaknesses in our SDLC where problems can slip past existing controls.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Propose and implement fixes yourself, or manage the resolution with the right teams, whether that\u0026#39;s a specific code fix, a broader process or control change.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with our Product Security Engineer on golden paths when a weakness points to a systemic gap.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;Detection Engineering\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Own and tune the detection logic running through 7AI, validating its investigations and escalations and setting the criteria for what triggers an alert.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Close gaps in logging and visibility so the tooling has the right data to work with.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;Managing AI Risk\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Help us understand and manage the security risks that come with our growing use of LLMs and AI tooling, both in what we build and what we adopt internally.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;What We\u0026#39;re Looking For\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Required:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;6+ years of security experience combining hands-on software or AppSec depth with detection and SIEM engineering ownership.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfortable reading production code across multiple languages and stacks well enough to judge whether a finding is actually exploitable.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience building threat models of codebases, reasoning about attack surface, trust boundaries, and data flow well enough to anticipate where problems will emerge.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A track record of finding and fixing systemic weaknesses, whether they surfaced through an incident or through your own proactive review.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong communication skills, with enough credibility to direct an investigation and influence peers informally.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Strongly preferred:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Hands-on experience with AI-assisted security operations tooling, such as AI SOC platforms, LLM-based triage, or agentic escalation systems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Interest or experience in securing AI and LLM-powered systems, including risks like prompt injection, model misuse, or agentic tool abuse.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Prior exposure to golden-path or secure-by-default infrastructure initiatives, even in a supporting role.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with container or image security and the patching lifecycle.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A relevant certification such as GCIH, GCFA, GCDA, OSCP, or CISSP.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;The base salary range for this role is $221,000 - $299,000 per year. You will also be entitled to receive equity and benefits. Individual pay decisions are based on a number of factors, including qualifications for the role, experience level, and skillset.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Maven embraces a flexible hybrid work model. Our teams primarily operate from the New York Metropolitan area, NY, and remotely via San Francisco/Bay Area, CA, Seattle, WA. For those in our New York City office, we encourage in-person collaboration by requiring team members to work onsite three days a week\u0026amp;nbsp; (Tuesday, Wednesday, Thursday). For those based in Boston, DC, Chicago, Seattle, and San Francisco, we encourage in-person collaboration by requiring team members to attend monthly Work Together Days within these cities. This policy aims to balance remote work flexibility with the benefits of face-to-face interaction.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;At Maven we believe that a diverse set of backgrounds and experiences enrich our teams and allow us to achieve above and beyond our goals. If you do not have experience in all of the areas detailed above, we hope that you will share your unique background with us in your application and how it can be additive to our teams.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Benefits That Work For You\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our benefits are designed to support your health, well-being and career development, helping you thrive both personally and professionally. We remain focused on providing a competitive benefits package for our employees. On top of standards such as employer-covered health, dental, and insurance plan options, we offer an inclusive approach to benefits:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Maven for Mavens: access to the full platform and specialists, including care for mental health, reproductive health, family planning and pediatrics.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Whole-self care through wellness partnerships\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hybrid work, in office meals, and work together days\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;16 weeks 100% paid parental leave and new parent stipend (for Mavens who\u0026#39;ve been with us for 1 year+)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Annual professional development stipend and access to a personal career coach through Maven for Mavens\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;401K matching for US-based employees, with immediate vesting\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;These benefits are applicable to Maven Clinic Co., US-based, full-time employees only. 1099/Contract Providers are ineligible for these benefits.\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Maven is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. Maven is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. Maven Clinic interview requests and job offers only originate from an @mavenclinic.com email address (e.g jsmith@mavenclinic.com). Maven Clinic will never ask for sensitive information to be delivered over email or phone. \u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;If you receive a scam issue or a security issue involving Maven Clinic please notify us at: \u0026lt;/span\u0026gt;\u0026lt;a href=\u0026quot;mailto:security@mavenclinic.com\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;security@mavenclinic.com\u0026lt;/span\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;. \u0026lt;/span\u0026gt;For general and additional inquiries, please contact us at\u0026amp;nbsp;\u0026lt;a href=\u0026quot;mailto:careers@mavenclinic.com\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;careers@mavenclinic.com\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4028295002,"name":"Core Engineering","child_ids":[],"parent_id":null}],"offices":[{"id":4014843002,"name":"New York, NY","location":"New York, New York, United States","child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/mavenclinic/jobs/7674282002","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":6018959002,"location":{"name":"New York, NY; Remote, US (Hub cities)"},"metadata":null,"id":7674282002,"updated_at":"2026-06-19T12:27:34-04:00","requisition_id":"PL42330","title":"Staff Software Engineer, AI/ML","company_name":"Maven Clinic","first_published":"2024-10-07T18:42:44-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;Maven Clinic is the world\u0026#39;s largest virtual clinic for women and families on a mission to make healthcare work for all of us. Through Maven Enterprise, the company partners with more than 2,300 employers and health plans to provide end-to-end women\u0026#39;s and family health programs spanning fertility and family building, maternity and newborn care, parenting and pediatrics, and menopause and midlife — improving clinical outcomes, reducing healthcare costs, and expanding equitable access to high-quality care at scale. Through its consumer platform, Maven provides direct access to virtual care across 30+ specialties, as well as dedicated hormone and GLP-1 care programs purpose-built for women. Founded in 2014 by CEO Kate Ryder, Maven Clinic has raised more than $425 million from leading healthcare and technology investors including General Catalyst, Sequoia, Dragoneer Investment Group, Oak HC/FT, StepStone Group, Icon Ventures, and Lux Capital. Recognized for innovation and industry leadership, Maven has been named to the TIME100 Most Influential Companies, CNBC Disruptor 50, Fast Company\u0026#39;s Most Innovative Companies, and FORTUNE Best Places to Work. Learn more at mavenclinic.com\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;An award-winning culture working towards an important mission –\u0026amp;nbsp; Maven Clinic is a recipient of over 30 workplace and innovation awards, including:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;TIME 100 Most Influential Companies (2023, 2026)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fortune Change the World (2024)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;CNBC Disruptor 50 List (2022, 2023, 2024)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fortune Best Workplaces for Millennials (2024)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fortune Best Workplaces in Health Care (2024)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fast Company Most Innovative Companies (2020, 2023)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fortune Best Workplaces NY (2020, 2021, 2022, 2023, 2024)\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;As a Staff ML/AI Engineer at Maven, you will:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Design, build, and deploy end-to-end AI-powered solutions using AI models (e.g., OpenAI, Gemini) and modern orchestration techniques such as RAG, multi-call prompting, and agent frameworks to power intelligent product experiences.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work with product, data, and engineering teams to turn rich healthcare data into actionable insights and intelligent workflows that improve the care journey for both members and providers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop robust ML pipelines and platform components that enable model experimentation, fine-tuning, training from scratch when needed, and deployment in production environments — with a strong focus on scalability, safety, and performance.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate cross-functionally to prototype and productionize AI-driven features such as personalization, care routing, decision support, and summarization.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive architecture discussions and technical decision-making across AI/ML systems, promoting best practices in coding, design, and evaluation of AI models.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Mentor engineers and data scientists across the organization, fostering a strong culture of curiosity, experimentation, and AI fluency.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Stay on the pulse of the evolving LLM and applied AI landscape, continuously exploring how to bring cutting-edge advancements into Maven’s platform.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;We\u0026#39;re looking for you to bring:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;A strong track record in either:\u0026lt;/li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Building AI-powered applications using foundation models and orchestration techniques (e.g., RAG, agents, LangChain, vector search), or\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep experience as a data scientist working across the data science lifecycle — from understanding messy, complex datasets to training or fine-tuning models that deliver measurable business impact.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;li\u0026gt;Experience integrating and deploying foundation models via platforms like OpenAI, Google Vertex AI, or similar.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A clear understanding of how to work with health-related datasets, including user behavior, care journeys, health profiles, and provider interactions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fluency in Python and experience with backend or platform engineering in one or more additional languages (Go, Java, etc.).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with cloud-native systems (e.g., containerization, orchestration, distributed systems) and how to operationalize AI solutions within them.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with data preprocessing, feature engineering, model evaluation, and end-to-end ML deployment workflows.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A collaborative mindset, strong communication skills, and a passion for using AI to improve healthcare outcomes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bachelor\u0026#39;s or Master\u0026#39;s degree in Computer Science or related field, or equivalent experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Minimum of 8 years of experience in backend development, platform architecture and ML/AI platform or products, with a proven track record of building highly scalable, performant, and reliable systems with modem technologies.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;The base salary range for this role is $220,000 - $300,000 per year. You will also be entitled to receive equity and benefits. Individual pay decisions are based on a number of factors, including qualifications for the role, experience level, and skillset.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Maven embraces a flexible hybrid work model. Our teams primarily operate from the New York Metropolitan area, NY, and remotely via San Francisco/Bay Area, CA, Seattle, WA. For those in our New York City office, we encourage in-person collaboration by requiring team members to work onsite three days a week\u0026amp;nbsp; (Tuesday, Wednesday, Thursday). For those based in Boston, DC, Chicago, Seattle, and San Francisco, we encourage in-person collaboration by requiring team members to attend monthly Work Together Days within these cities. This policy aims to balance remote work flexibility with the benefits of face-to-face interaction.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;At Maven we believe that a diverse set of backgrounds and experiences enrich our teams and allow us to achieve above and beyond our goals. If you do not have experience in all of the areas detailed above, we hope that you will share your unique background with us in your application and how it can be additive to our teams.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Benefits That Work For You\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our benefits are designed to support your health, well-being and career development, helping you thrive both personally and professionally. We remain focused on providing a competitive benefits package for our employees. On top of standards such as employer-covered health, dental, and insurance plan options, we offer an inclusive approach to benefits:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Maven for Mavens: access to the full platform and specialists, including care for mental health, reproductive health, family planning and pediatrics.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Whole-self care through wellness partnerships\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hybrid work, in office meals, and work together days\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;16 weeks 100% paid parental leave and new parent stipend (for Mavens who\u0026#39;ve been with us for 1 year+)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Annual professional development stipend and access to a personal career coach through Maven for Mavens\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;401K matching for US-based employees, with immediate vesting\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;These benefits are applicable to Maven Clinic Co., US-based, full-time employees only. 1099/Contract Providers are ineligible for these benefits.\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Maven is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. Maven is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. Maven Clinic interview requests and job offers only originate from an @mavenclinic.com email address (e.g jsmith@mavenclinic.com). Maven Clinic will never ask for sensitive information to be delivered over email or phone. \u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;If you receive a scam issue or a security issue involving Maven Clinic please notify us at: \u0026lt;/span\u0026gt;\u0026lt;a href=\u0026quot;mailto:security@mavenclinic.com\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;security@mavenclinic.com\u0026lt;/span\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;. \u0026lt;/span\u0026gt;For general and additional inquiries, please contact us at\u0026amp;nbsp;\u0026lt;a href=\u0026quot;mailto:careers@mavenclinic.com\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;careers@mavenclinic.com\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4028295002,"name":"Core Engineering","child_ids":[],"parent_id":null}],"offices":[{"id":4014843002,"name":"New York, NY","location":"New York, New York, United States","child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/mavenclinic/jobs/7068148002","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":5703451002,"location":{"name":"New York, NY; Remote, US (Hub cities)"},"metadata":null,"id":7068148002,"updated_at":"2026-06-19T12:27:34-04:00","requisition_id":"382","title":"Staff Software Engineer, Backend Engineering","company_name":"Maven Clinic","first_published":"2023-12-18T15:38:31-05:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;Maven Clinic is the world\u0026#39;s largest virtual clinic for women and families on a mission to make healthcare work for all of us. Through Maven Enterprise, the company partners with more than 2,300 employers and health plans to provide end-to-end women\u0026#39;s and family health programs spanning fertility and family building, maternity and newborn care, parenting and pediatrics, and menopause and midlife — improving clinical outcomes, reducing healthcare costs, and expanding equitable access to high-quality care at scale. Through its consumer platform, Maven provides direct access to virtual care across 30+ specialties, as well as dedicated hormone and GLP-1 care programs purpose-built for women. Founded in 2014 by CEO Kate Ryder, Maven Clinic has raised more than $425 million from leading healthcare and technology investors including General Catalyst, Sequoia, Dragoneer Investment Group, Oak HC/FT, StepStone Group, Icon Ventures, and Lux Capital. Recognized for innovation and industry leadership, Maven has been named to the TIME100 Most Influential Companies, CNBC Disruptor 50, Fast Company\u0026#39;s Most Innovative Companies, and FORTUNE Best Places to Work. Learn more at mavenclinic.com\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;An award-winning culture working towards an important mission –\u0026amp;nbsp; Maven Clinic is a recipient of over 30 workplace and innovation awards, including:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;TIME 100 Most Influential Companies (2023, 2026)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fortune Change the World (2024)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;CNBC Disruptor 50 List (2022, 2023, 2024)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fortune Best Workplaces for Millennials (2024)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fortune Best Workplaces in Health Care (2024)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fast Company Most Innovative Companies (2020, 2023)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fortune Best Workplaces NY (2020, 2021, 2022, 2023, 2024)\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the Role\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;As a staff level software engineer at Maven Clinic, you will be responsible for driving the technical vision and roadmap for our Platform and Product Teams. You will lead the design, development, and maintenance of highly scalable, performant, and reliable systems that support the growing opportunities in our product and platform systems. You will work closely with cross-functional teams to ensure the delivery of high-quality products and features that meet the needs of our customers and adhere to Maven\u0026#39;s quality standards.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;As a Staff Software Engineer at Maven, you will:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Lead the design, development, and maintenance of highly scalable, performant, and reliable systems that support the growing needs of Maven\u0026#39;s platform and backend teams.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Propose, design, develop and implement cloud-based solutions that ensure the agility, flexibility, and scalability of our systems.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Drive technical design discussions and provide guidance to team members on best practices, coding standards, and architecture principles.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Collaborate with and lead cross-functional teams to drive the development of new features and products, ensuring they meet the needs of our customers and adhere to Maven\u0026#39;s quality standards.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Mentor and guide and mid-level engineers, helping to develop their technical skills and cultivate a culture of continuous learning and improvement.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Identify and evaluate emerging technologies, tools, and trends that can drive innovation and improve the efficiency and effectiveness of our engineering processes.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;We\u0026#39;re looking for you to bring:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Bachelor\u0026#39;s or Master\u0026#39;s degree in Computer Science or related field, or equivalent experience.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Minimum of 8 years of experience in backend development and platform architecture, with a proven track record of building highly scalable, performant, and reliable systems.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Experience designing and implementing complex distributed systems, including microservices architecture, containerization, and orchestration.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Strong expertise in developing cloud-based solutions, with hands-on experience in one or more cloud platforms (AWS, Google Cloud, Azure, etc.), including infrastructure as code and serverless architectures.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Proficiency in multiple programming languages (Java, Python, Go, etc.)\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Experience building distributed systems with microservices and relational and nosql databases.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Experience leading technical design discussions and providing guidance on best practices, coding standards, and architecture principles.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Strong problem-solving and analytical skills, with a proven ability to deliver high-quality code in a fast-paced environment.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;Excellent collaboration and communication skills, with a demonstrated ability to work effectively with cross-functional teams and mentor junior engineers.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;At Maven Clinic, we are committed to building a world-class digital healthcare platform that empowers women and families to live healthier and more fulfilling lives. If you are a seasoned engineer with a passion for building scalable, performant, and reliable systems, and want to make a real impact in the world of healthcare, we would love to hear from you.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The salary range for this role is $225,000 - $260,000 per year. You may also be entitled to receive a bonus, equity, and benefits. Individual pay decisions are based on a number of factors, including qualifications for the role, experience level, and skillset.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Maven embraces a flexible hybrid work model. Our teams primarily operate from the New York Metropolitan area, NY, and remotely via San Francisco/Bay Area, CA, Seattle, WA. For those in our New York City office, we encourage in-person collaboration by requiring team members to work onsite three days a week\u0026amp;nbsp; (Tuesday, Wednesday, Thursday). For those based in Boston, DC, Chicago, Seattle, and San Francisco, we encourage in-person collaboration by requiring team members to attend monthly Work Together Days within these cities. This policy aims to balance remote work flexibility with the benefits of face-to-face interaction.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;At Maven we believe that a diverse set of backgrounds and experiences enrich our teams and allow us to achieve above and beyond our goals. If you do not have experience in all of the areas detailed above, we hope that you will share your unique background with us in your application and how it can be additive to our teams.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Benefits That Work For You\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our benefits are designed to support your health, well-being and career development, helping you thrive both personally and professionally. We remain focused on providing a competitive benefits package for our employees. On top of standards such as employer-covered health, dental, and insurance plan options, we offer an inclusive approach to benefits:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Maven for Mavens: access to the full platform and specialists, including care for mental health, reproductive health, family planning and pediatrics.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Whole-self care through wellness partnerships\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hybrid work, in office meals, and work together days\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;16 weeks 100% paid parental leave and new parent stipend (for Mavens who\u0026#39;ve been with us for 1 year+)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Annual professional development stipend and access to a personal career coach through Maven for Mavens\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;401K matching for US-based employees, with immediate vesting\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;These benefits are applicable to Maven Clinic Co., US-based, full-time employees only. 1099/Contract Providers are ineligible for these benefits.\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Maven is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. Maven is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. Maven Clinic interview requests and job offers only originate from an @mavenclinic.com email address (e.g jsmith@mavenclinic.com). Maven Clinic will never ask for sensitive information to be delivered over email or phone. \u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;If you receive a scam issue or a security issue involving Maven Clinic please notify us at: \u0026lt;/span\u0026gt;\u0026lt;a href=\u0026quot;mailto:security@mavenclinic.com\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;security@mavenclinic.com\u0026lt;/span\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;. \u0026lt;/span\u0026gt;For general and additional inquiries, please contact us at\u0026amp;nbsp;\u0026lt;a href=\u0026quot;mailto:careers@mavenclinic.com\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;careers@mavenclinic.com\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4028295002,"name":"Core Engineering","child_ids":[],"parent_id":null}],"offices":[{"id":4014843002,"name":"New York, NY","location":"New York, New York, United States","child_ids":[],"parent_id":null},{"id":4015208002,"name":"Remote","location":null,"child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/mavenclinic/jobs/8562341002","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":6419969002,"location":{"name":"New York, NY; Remote, US (Hub cities)"},"metadata":null,"id":8562341002,"updated_at":"2026-08-28T16:12:22-04:00","requisition_id":"473","title":"Staff Software Engineer, Identity Platform","company_name":"Maven Clinic","first_published":"2026-05-22T12:04:15-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;Maven Clinic is the world\u0026#39;s largest virtual clinic for women and families on a mission to make healthcare work for all of us. Through Maven Enterprise, the company partners with more than 2,300 employers and health plans to provide end-to-end women\u0026#39;s and family health programs spanning fertility and family building, maternity and newborn care, parenting and pediatrics, and menopause and midlife — improving clinical outcomes, reducing healthcare costs, and expanding equitable access to high-quality care at scale. Through its consumer platform, Maven provides direct access to virtual care across 30+ specialties, as well as dedicated hormone and GLP-1 care programs purpose-built for women. Founded in 2014 by CEO Kate Ryder, Maven Clinic has raised more than $425 million from leading healthcare and technology investors including General Catalyst, Sequoia, Dragoneer Investment Group, Oak HC/FT, StepStone Group, Icon Ventures, and Lux Capital. Recognized for innovation and industry leadership, Maven has been named to the TIME100 Most Influential Companies, CNBC Disruptor 50, Fast Company\u0026#39;s Most Innovative Companies, and FORTUNE Best Places to Work. Learn more at mavenclinic.com\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;An award-winning culture working towards an important mission –\u0026amp;nbsp; Maven Clinic is a recipient of over 30 workplace and innovation awards, including:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;TIME 100 Most Influential Companies (2023, 2026)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fortune Change the World (2024)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;CNBC Disruptor 50 List (2022, 2023, 2024)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fortune Best Workplaces for Millennials (2024)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fortune Best Workplaces in Health Care (2024)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fast Company Most Innovative Companies (2020, 2023)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fortune Best Workplaces NY (2020, 2021, 2022, 2023, 2024)\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the Role\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a staff level software engineer at Maven Clinic, you will be responsible for driving the technical vision and roadmap for our Identity Platform. You will lead the design, development, and maintenance of highly scalable, performant, and reliable authentication and authorization systems that secure access across Maven\u0026#39;s growing product and platform ecosystem. You will work closely with cross-functional teams to ensure the delivery of high-quality identity solutions that meet the needs of our customers and adhere to Maven\u0026#39;s quality and security standards.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;As a Staff Software Engineer at Maven, you will:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Lead the design, development, and maintenance of highly scalable, performant, and reliable authentication and authorization systems, including login flows, session management, token issuance, and access control.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Propose, design, develop and implement cloud-based identity solutions that ensure the agility, flexibility, and scalability of our auth infrastructure including SSO, MFA, and federated identity integrations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own and evolve Maven\u0026#39;s auth platform, setting standards for how authentication and authorization are implemented consistently across services and client applications.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive technical design discussions and provide guidance to team members on best practices, coding standards, and architecture principles for security-sensitive systems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with and lead cross-functional teams — including product, security, and compliance — to drive the development of new auth features and ensure they meet the needs of our customers and adhere to Maven\u0026#39;s quality standards.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Mentor and guide mid-level engineers, helping to develop their technical skills and cultivate a culture of continuous learning and improvement.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify and evaluate emerging technologies, tools, and trends in identity and access management that can drive innovation and improve the efficiency and effectiveness of our engineering processes.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;We\u0026#39;re looking for you to bring:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Bachelor\u0026#39;s or Master\u0026#39;s degree in Computer Science or related field, or equivalent experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Minimum of 8 years of experience in backend development, with a proven track record of building highly scalable, performant, and reliable systems — including at least 3 years focused on authentication, authorization, or identity management.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep expertise in modern auth protocols and standards: OAuth 2.0, OpenID Connect (OIDC), SAML, JWT, and MFA/passwordless flows.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience designing and implementing complex distributed systems, including microservices architecture, containerization, and orchestration.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong expertise in developing cloud-based solutions, with hands-on experience in one or more cloud platforms (AWS, Google Cloud, Azure, etc.), including infrastructure as code and serverless architectures.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience building distributed systems with microservices and relational and NoSQL databases, with a strong understanding of secure data handling for PII and credentials.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with security and compliance requirements relevant to identity systems (SOC 2, HIPAA, or similar) is a plus.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience leading technical design discussions and providing guidance on best practices, coding standards, and architecture principles.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong problem-solving and analytical skills, with a proven ability to deliver high-quality code in a fast-paced environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent collaboration and communication skills, with a demonstrated ability to work effectively with cross-functional teams and mentor junior engineers.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The base salary range for this role is $230,000 - $270,000 per year. You will also be entitled to receive equity and benefits. Individual pay decisions are based on a number of factors, including qualifications for the role, experience level, and skillset.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Maven embraces a flexible hybrid work model. Our teams primarily operate from the New York Metropolitan area, NY, and remotely via San Francisco/Bay Area, CA, Seattle, WA. For those in our New York City office, we encourage in-person collaboration by requiring team members to work onsite three days a week\u0026amp;nbsp; (Tuesday, Wednesday, Thursday). For those based in Boston, DC, Chicago, Seattle, and San Francisco, we encourage in-person collaboration by requiring team members to attend monthly Work Together Days within these cities. This policy aims to balance remote work flexibility with the benefits of face-to-face interaction.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;At Maven we believe that a diverse set of backgrounds and experiences enrich our teams and allow us to achieve above and beyond our goals. If you do not have experience in all of the areas detailed above, we hope that you will share your unique background with us in your application and how it can be additive to our teams.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Benefits That Work For You\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our benefits are designed to support your health, well-being and career development, helping you thrive both personally and professionally. We remain focused on providing a competitive benefits package for our employees. On top of standards such as employer-covered health, dental, and insurance plan options, we offer an inclusive approach to benefits:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Maven for Mavens: access to the full platform and specialists, including care for mental health, reproductive health, family planning and pediatrics.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Whole-self care through wellness partnerships\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hybrid work, in office meals, and work together days\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;16 weeks 100% paid parental leave and new parent stipend (for Mavens who\u0026#39;ve been with us for 1 year+)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Annual professional development stipend and access to a personal career coach through Maven for Mavens\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;401K matching for US-based employees, with immediate vesting\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;These benefits are applicable to Maven Clinic Co., US-based, full-time employees only. 1099/Contract Providers are ineligible for these benefits.\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Maven is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. Maven is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. Maven Clinic interview requests and job offers only originate from an @mavenclinic.com email address (e.g jsmith@mavenclinic.com). Maven Clinic will never ask for sensitive information to be delivered over email or phone. \u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;If you receive a scam issue or a security issue involving Maven Clinic please notify us at: \u0026lt;/span\u0026gt;\u0026lt;a href=\u0026quot;mailto:security@mavenclinic.com\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;security@mavenclinic.com\u0026lt;/span\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;. \u0026lt;/span\u0026gt;For general and additional inquiries, please contact us at\u0026amp;nbsp;\u0026lt;a href=\u0026quot;mailto:careers@mavenclinic.com\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;careers@mavenclinic.com\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4028295002,"name":"Core Engineering","child_ids":[],"parent_id":null}],"offices":[{"id":4102004002,"name":"New York, NY; Remote, US (Hub cities)","location":null,"child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/mavenclinic/jobs/8761422002","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":6504711002,"location":{"name":"New York, New York, United States; San Francisco, CA; Remote, US; Seattle, Washington, United States"},"metadata":null,"id":8761422002,"updated_at":"2026-08-28T16:10:01-04:00","requisition_id":"483","title":"Staff Software Engineer, Infrastructure ","company_name":"Maven Clinic","first_published":"2026-08-28T16:10:01-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;Maven Clinic is the world\u0026#39;s largest virtual clinic for women and families on a mission to make healthcare work for all of us. Through Maven Enterprise, the company partners with more than 2,300 employers and health plans to provide end-to-end women\u0026#39;s and family health programs spanning fertility and family building, maternity and newborn care, parenting and pediatrics, and menopause and midlife — improving clinical outcomes, reducing healthcare costs, and expanding equitable access to high-quality care at scale. Through its consumer platform, Maven provides direct access to virtual care across 30+ specialties, as well as dedicated hormone and GLP-1 care programs purpose-built for women. Founded in 2014 by CEO Kate Ryder, Maven Clinic has raised more than $425 million from leading healthcare and technology investors including General Catalyst, Sequoia, Dragoneer Investment Group, Oak HC/FT, StepStone Group, Icon Ventures, and Lux Capital. Recognized for innovation and industry leadership, Maven has been named to the TIME100 Most Influential Companies, CNBC Disruptor 50, Fast Company\u0026#39;s Most Innovative Companies, and FORTUNE Best Places to Work. Learn more at mavenclinic.com\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;An award-winning culture working towards an important mission –\u0026amp;nbsp; Maven Clinic is a recipient of over 30 workplace and innovation awards, including:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;TIME 100 Most Influential Companies (2023, 2026)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fortune Change the World (2024)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;CNBC Disruptor 50 List (2022, 2023, 2024)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fortune Best Workplaces for Millennials (2024)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fortune Best Workplaces in Health Care (2024)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fast Company Most Innovative Companies (2020, 2023)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fortune Best Workplaces NY (2020, 2021, 2022, 2023, 2024)\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the Role\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a staff level software engineer at Maven Clinic, you will be responsible for driving the technical vision and roadmap for our Infrastructure Teams. You will lead the design, development, and maintenance of highly scalable, performant, and reliable systems that support the growing opportunities in our product and platform systems. You will work closely with cross-functional teams to ensure the delivery of high-quality products and features that meet the needs of our customers and adhere to Maven\u0026#39;s quality standards.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Key Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Lead the design, development, and maintenance of highly scalable, performant, and reliable systems that support the growing needs of Maven\u0026#39;s platform and backend teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Propose, design, develop and implement cloud-based solutions that ensure the agility, flexibility, and scalability of our systems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive technical design discussions and provide guidance to team members on best practices, coding standards, and architecture principles.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with and lead cross-functional teams to drive the development of new features and products, ensuring they meet the needs of our customers and adhere to Maven\u0026#39;s quality standards.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Mentor and guide and mid-level engineers, helping to develop their technical skills and cultivate a culture of continuous learning and improvement.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify and evaluate emerging technologies, tools, and trends that can drive innovation and improve the efficiency and effectiveness of our engineering processes.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Bachelor\u0026#39;s or Master\u0026#39;s degree in Computer Science or related field, or equivalent experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Minimum of 8 years of experience in backend development and platform architecture, with a proven track record of building highly scalable, performant, and reliable systems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience designing and implementing complex distributed systems, including microservices architecture, containerization, and orchestration.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong expertise in developing cloud-based solutions, with hands-on experience in one or more cloud platforms (AWS, Google Cloud, Azure, etc.), including infrastructure as code and serverless architectures.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comprehensive knowledge and hands-on experience with containerization and orchestration technologies such as Docker and Kubernetes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficiency in multiple programming languages (Java, Python, Go, etc.)\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience leading technical design discussions and providing guidance on best practices, coding standards, and architecture principles.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong problem-solving and analytical skills, with a proven ability to deliver high-quality code in a fast-paced environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent collaboration and communication skills, with a demonstrated ability to work effectively with cross-functional teams and mentor junior engineers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience leading technical design discussions and providing guidance on best practices, coding standards, and architecture principles.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong problem-solving and analytical skills, with a proven ability to deliver high-quality code in a fast-paced environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent collaboration and communication skills, with a demonstrated ability to work effectively with cross-functional teams and mentor junior engineers.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;The base salary range for this role is $230,000 - $270,000 per year. You will also be entitled to receive equity and benefits. Individual pay decisions are based on a number of factors, including qualifications for the role, experience level, and skillset.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Maven embraces a flexible hybrid work model. Our teams primarily operate from the New York Metropolitan area, NY, and remotely via San Francisco/Bay Area, CA, Seattle, WA. For those in our New York City office, we encourage in-person collaboration by requiring team members to work onsite three days a week\u0026amp;nbsp; (Tuesday, Wednesday, Thursday). For those based in Boston, DC, Chicago, Seattle, and San Francisco, we encourage in-person collaboration by requiring team members to attend monthly Work Together Days within these cities. This policy aims to balance remote work flexibility with the benefits of face-to-face interaction.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;At Maven we believe that a diverse set of backgrounds and experiences enrich our teams and allow us to achieve above and beyond our goals. If you do not have experience in all of the areas detailed above, we hope that you will share your unique background with us in your application and how it can be additive to our teams.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Benefits That Work For You\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our benefits are designed to support your health, well-being and career development, helping you thrive both personally and professionally. We remain focused on providing a competitive benefits package for our employees. On top of standards such as employer-covered health, dental, and insurance plan options, we offer an inclusive approach to benefits:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Maven for Mavens: access to the full platform and specialists, including care for mental health, reproductive health, family planning and pediatrics.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Whole-self care through wellness partnerships\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hybrid work, in office meals, and work together days\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;16 weeks 100% paid parental leave and new parent stipend (for Mavens who\u0026#39;ve been with us for 1 year+)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Annual professional development stipend and access to a personal career coach through Maven for Mavens\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;401K matching for US-based employees, with immediate vesting\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;These benefits are applicable to Maven Clinic Co., US-based, full-time employees only. 1099/Contract Providers are ineligible for these benefits.\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Maven is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. Maven is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. Maven Clinic interview requests and job offers only originate from an @mavenclinic.com email address (e.g jsmith@mavenclinic.com). Maven Clinic will never ask for sensitive information to be delivered over email or phone. \u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;If you receive a scam issue or a security issue involving Maven Clinic please notify us at: \u0026lt;/span\u0026gt;\u0026lt;a href=\u0026quot;mailto:security@mavenclinic.com\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;security@mavenclinic.com\u0026lt;/span\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;. \u0026lt;/span\u0026gt;For general and additional inquiries, please contact us at\u0026amp;nbsp;\u0026lt;a href=\u0026quot;mailto:careers@mavenclinic.com\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;careers@mavenclinic.com\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4028295002,"name":"Core Engineering","child_ids":[],"parent_id":null}],"offices":[{"id":4102004002,"name":"New York, NY; Remote, US (Hub cities)","location":null,"child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/mavenclinic/jobs/8330458002","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":6326632002,"location":{"name":"New York, NY; Remote, US (Hub cities)"},"metadata":null,"id":8330458002,"updated_at":"2026-06-19T12:27:34-04:00","requisition_id":"447","title":"Staff Software Engineer - Product Security","company_name":"Maven Clinic","first_published":"2025-12-09T18:09:13-05:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;Maven Clinic is the world\u0026#39;s largest virtual clinic for women and families on a mission to make healthcare work for all of us. Through Maven Enterprise, the company partners with more than 2,300 employers and health plans to provide end-to-end women\u0026#39;s and family health programs spanning fertility and family building, maternity and newborn care, parenting and pediatrics, and menopause and midlife — improving clinical outcomes, reducing healthcare costs, and expanding equitable access to high-quality care at scale. Through its consumer platform, Maven provides direct access to virtual care across 30+ specialties, as well as dedicated hormone and GLP-1 care programs purpose-built for women. Founded in 2014 by CEO Kate Ryder, Maven Clinic has raised more than $425 million from leading healthcare and technology investors including General Catalyst, Sequoia, Dragoneer Investment Group, Oak HC/FT, StepStone Group, Icon Ventures, and Lux Capital. Recognized for innovation and industry leadership, Maven has been named to the TIME100 Most Influential Companies, CNBC Disruptor 50, Fast Company\u0026#39;s Most Innovative Companies, and FORTUNE Best Places to Work. Learn more at mavenclinic.com\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;An award-winning culture working towards an important mission –\u0026amp;nbsp; Maven Clinic is a recipient of over 30 workplace and innovation awards, including:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;TIME 100 Most Influential Companies (2023, 2026)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fortune Change the World (2024)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;CNBC Disruptor 50 List (2022, 2023, 2024)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fortune Best Workplaces for Millennials (2024)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fortune Best Workplaces in Health Care (2024)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fast Company Most Innovative Companies (2020, 2023)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fortune Best Workplaces NY (2020, 2021, 2022, 2023, 2024)\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h2\u0026gt;What You’ll Do\u0026lt;/h2\u0026gt;\n\u0026lt;h3\u0026gt;Security Platform Engineering\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Design and implement scalable infrastructure supporting HIPAA, SOC 2, and ISO 27001 compliance\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build and maintain systems for identity, authentication, and access management (Okta / GCP IAM / Auth0/ OPA)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Implement observability and anomaly detection across microservices, data stores, and SaaS platforms\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Establish Zero Trust principles and enforce least-privilege access company-wide\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop compliance observability dashboards and automated evidence collection\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;Security Automation \u0026amp;amp; Tooling\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Create self-service security tools that integrate with developer workflows (GitLab CI/CD, Terraform)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Automate onboarding/offboarding, access reviews, and approvals\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Integrate software-supply-chain security (SBOM, dependency scanning)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop or adopt AI-assisted security tooling to proactively identify risks\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Automate policy enforcement, SAST/DAST scans, and compliance verification\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;Application \u0026amp;amp; Data Security\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Lead threat modeling and security architecture reviews for new products and services\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with product and data teams to embed secure-by-default design patterns\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensure encryption, access tracking, and secure data handling across PHI workflows\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contribute to incident response, post-mortems, and continual improvement of security posture\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;Leadership \u0026amp;amp; Collaboration\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Act as Maven’s technical authority for security engineering\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Mentor peers and promote secure coding and architecture practices\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner cross-functionally (Engineering, Compliance, Clinical, Legal) to align on security strategy\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Champion an engineering culture of transparency, accountability, and continuous improvement\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;What You’ll Bring\u0026lt;/h2\u0026gt;\n\u0026lt;h3\u0026gt;Required\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;8+ years of software engineering experience, including 3+ in security infrastructure or application security\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven ability to design and implement large-scale, distributed, cloud-native systems\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong coding proficiency in Python, TypeScript, Go and/or Rust\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep understanding of cloud security (GCP preferred; AWS/Azure welcome)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with Kubernetes, containers, and infrastructure-as-code (Terraform)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with security testing frameworks and secure SDLC principles\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent communication and documentation skills\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;Preferred\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Expertise in Zero Trust architectures, authentication/authorization frameworks, and data-loss prevention\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with security compliance automation (SOC 2, ISO 27001, PCI-DSS, NIST)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Background in data security telemetry and threat detection\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with AI/ML security and AI-assisted analysis tools\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exposure to supply-chain security and CI/CD pipeline hardening\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Certifications (CISSP, GCP Professional Cloud Security Engineer, OSCP) a plus\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;What Makes You a Great Fit\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;You take a pragmatic, automation-first approach to solving security problems\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You balance rigor with velocity, enabling teams to move quickly without compromising trust\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You communicate clearly with both technical and non-technical stakeholders\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You’re curious, adaptable, and eager to lead initiatives from concept to production\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You care deeply about our mission—building safer, smarter healthcare for women and families\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The base salary range for this role is $221,000 - $260,000 per year. You will also be entitled to receive equity and benefits. Individual pay decisions are based on a number of factors, including qualifications for the role, experience level, and skillset.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Maven embraces a flexible hybrid work model. Our teams primarily operate from the New York Metropolitan area, NY, and remotely via San Francisco/Bay Area, CA, Seattle, WA. For those in our New York City office, we encourage in-person collaboration by requiring team members to work onsite three days a week\u0026amp;nbsp; (Tuesday, Wednesday, Thursday). For those based in Boston, DC, Chicago, Seattle, and San Francisco, we encourage in-person collaboration by requiring team members to attend monthly Work Together Days within these cities. This policy aims to balance remote work flexibility with the benefits of face-to-face interaction.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;At Maven we believe that a diverse set of backgrounds and experiences enrich our teams and allow us to achieve above and beyond our goals. If you do not have experience in all of the areas detailed above, we hope that you will share your unique background with us in your application and how it can be additive to our teams.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Benefits That Work For You\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our benefits are designed to support your health, well-being and career development, helping you thrive both personally and professionally. We remain focused on providing a competitive benefits package for our employees. On top of standards such as employer-covered health, dental, and insurance plan options, we offer an inclusive approach to benefits:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Maven for Mavens: access to the full platform and specialists, including care for mental health, reproductive health, family planning and pediatrics.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Whole-self care through wellness partnerships\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hybrid work, in office meals, and work together days\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;16 weeks 100% paid parental leave and new parent stipend (for Mavens who\u0026#39;ve been with us for 1 year+)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Annual professional development stipend and access to a personal career coach through Maven for Mavens\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;401K matching for US-based employees, with immediate vesting\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;These benefits are applicable to Maven Clinic Co., US-based, full-time employees only. 1099/Contract Providers are ineligible for these benefits.\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Maven is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. Maven is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. Maven Clinic interview requests and job offers only originate from an @mavenclinic.com email address (e.g jsmith@mavenclinic.com). Maven Clinic will never ask for sensitive information to be delivered over email or phone. \u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;If you receive a scam issue or a security issue involving Maven Clinic please notify us at: \u0026lt;/span\u0026gt;\u0026lt;a href=\u0026quot;mailto:security@mavenclinic.com\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;security@mavenclinic.com\u0026lt;/span\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;. \u0026lt;/span\u0026gt;For general and additional inquiries, please contact us at\u0026amp;nbsp;\u0026lt;a href=\u0026quot;mailto:careers@mavenclinic.com\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;careers@mavenclinic.com\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4028295002,"name":"Core Engineering","child_ids":[],"parent_id":null}],"offices":[{"id":4014843002,"name":"New York, NY","location":"New York, New York, United States","child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/mavenclinic/jobs/8930894002","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":6578542002,"location":{"name":"New York, NY; Remote, US (Hub cities)"},"metadata":null,"id":8930894002,"updated_at":"2026-11-04T14:06:43-05:00","requisition_id":"PL424661","title":"Strategic Finance Manager ","company_name":"Maven Clinic","first_published":"2026-11-04T14:06:43-05:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;Maven Clinic is the world\u0026#39;s largest virtual clinic for women and families on a mission to make healthcare work for all of us. Through Maven Enterprise, the company partners with more than 2,300 employers and health plans to provide end-to-end women\u0026#39;s and family health programs spanning fertility and family building, maternity and newborn care, parenting and pediatrics, and menopause and midlife — improving clinical outcomes, reducing healthcare costs, and expanding equitable access to high-quality care at scale. Through its consumer platform, Maven provides direct access to virtual care across 30+ specialties, as well as dedicated hormone and GLP-1 care programs purpose-built for women. Founded in 2014 by CEO Kate Ryder, Maven Clinic has raised more than $425 million from leading healthcare and technology investors including General Catalyst, Sequoia, Dragoneer Investment Group, Oak HC/FT, StepStone Group, Icon Ventures, and Lux Capital. Recognized for innovation and industry leadership, Maven has been named to the TIME100 Most Influential Companies, CNBC Disruptor 50, Fast Company\u0026#39;s Most Innovative Companies, and FORTUNE Best Places to Work. Learn more at mavenclinic.com\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;An award-winning culture working towards an important mission –\u0026amp;nbsp; Maven Clinic is a recipient of over 30 workplace and innovation awards, including:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;TIME 100 Most Influential Companies (2023, 2026)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fortune Change the World (2024)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;CNBC Disruptor 50 List (2022, 2023, 2024)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fortune Best Workplaces for Millennials (2024)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fortune Best Workplaces in Health Care (2024)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fast Company Most Innovative Companies (2020, 2023)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fortune Best Workplaces NY (2020, 2021, 2022, 2023, 2024)\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the Role:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Maven is looking for a self-motivated, quantitative thinker who will play a critical role in our financial strategy and processes as we scale. Maven’s strategic finance function has broad exposure across the business and shapes strategic and tactical decisions through data-driven insights. You will have the opportunity to work with operations, growth, clinical, and our executive leadership teams as you build a business model from the ground up and drive company strategy through analytics.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What You’ll Do:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Build and maintain operating financial models that 1) provide insights into historical performance via key business drivers and 2) accurately forecast future results through continuous ingestion of actual performance data\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Innovate and improve existing infrastructure by identifying areas of opportunity for automation of manual processes\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Be a subject matter expert on complex revenue and cost structures\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive operational strategy for Executive stakeholders by synthesizing and summarizing financial analysis to provide business insights\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work closely with departments as a cross-functional partner and ensure leaders are equipped with accurate information to make decisions operational spend and resource allocation decisions\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support other financial work streams including Board materials, investor reporting, and fundraising activities\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What You’ll Bring:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;3-4 years of financial experience\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;1-2 years of experience in banking or venture-capital/growth investment experience AND\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;1-2 years of operating finance experience at a tech or healthcare startup\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Advanced Excel and GSheets skills \u0026amp;amp; proficient in Netsuite reporting\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Detailed understanding of three statement financials including non-P\u0026amp;amp;L drivers of changes in cash flows\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to thrive in ambiguity and fast-paced environments with appropriate prioritization of competing priorities\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong analytical and communication skills, with the ability to dive into the details and zoom-out to provide executive-level insights\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Health Tech, Healthcare, and/or SaaS\u0026amp;nbsp; experience, ideally within early stage, high growth or subscription-based business models preferred\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with Salesforce, Workday/Adaptive, and Looker preferred\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;The base salary range for this role is $149,000 - $175,000 per year. You will also be entitled to receive equity and benefits. Individual pay decisions are based on a number of factors, including qualifications for the role, experience level, and skillset.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;This role requires active work authorization in the US.\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Maven embraces a flexible hybrid work model. Our teams primarily operate from the New York Metropolitan area, NY, and remotely via San Francisco/Bay Area, CA, Seattle, WA. For those in our New York City office, we encourage in-person collaboration by requiring team members to work onsite three days a week\u0026amp;nbsp; (Tuesday, Wednesday, Thursday). For those based in Boston, DC, Chicago, Seattle, and San Francisco, we encourage in-person collaboration by requiring team members to attend monthly Work Together Days within these cities. This policy aims to balance remote work flexibility with the benefits of face-to-face interaction.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;At Maven we believe that a diverse set of backgrounds and experiences enrich our teams and allow us to achieve above and beyond our goals. If you do not have experience in all of the areas detailed above, we hope that you will share your unique background with us in your application and how it can be additive to our teams.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Benefits That Work For You\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our benefits are designed to support your health, well-being and career development, helping you thrive both personally and professionally. We remain focused on providing a competitive benefits package for our employees. On top of standards such as employer-covered health, dental, and insurance plan options, we offer an inclusive approach to benefits:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Maven for Mavens: access to the full platform and specialists, including care for mental health, reproductive health, family planning and pediatrics.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Whole-self care through wellness partnerships\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hybrid work, in office meals, and work together days\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;16 weeks 100% paid parental leave and new parent stipend (for Mavens who\u0026#39;ve been with us for 1 year+)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Annual professional development stipend and access to a personal career coach through Maven for Mavens\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;401K matching for US-based employees, with immediate vesting\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;These benefits are applicable to Maven Clinic Co., US-based, full-time employees only. 1099/Contract Providers are ineligible for these benefits.\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Maven is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. Maven is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. Maven Clinic interview requests and job offers only originate from an @mavenclinic.com email address (e.g jsmith@mavenclinic.com). Maven Clinic will never ask for sensitive information to be delivered over email or phone. \u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;If you receive a scam issue or a security issue involving Maven Clinic please notify us at: \u0026lt;/span\u0026gt;\u0026lt;a href=\u0026quot;mailto:security@mavenclinic.com\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;security@mavenclinic.com\u0026lt;/span\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;. \u0026lt;/span\u0026gt;For general and additional inquiries, please contact us at\u0026amp;nbsp;\u0026lt;a href=\u0026quot;mailto:careers@mavenclinic.com\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;careers@mavenclinic.com\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4044281002,"name":"Finance","child_ids":[],"parent_id":null}],"offices":[{"id":4015208002,"name":"Remote","location":null,"child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/mavenclinic/jobs/8763286002","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":6505749002,"location":{"name":"New York, New York, United States"},"metadata":null,"id":8763286002,"updated_at":"2026-08-31T13:58:17-04:00","requisition_id":"1239","title":"VP, Communications ","company_name":"Maven Clinic","first_published":"2026-08-29T09:25:41-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;Maven Clinic is the world\u0026#39;s largest virtual clinic for women and families on a mission to make healthcare work for all of us. Through Maven Enterprise, the company partners with more than 2,300 employers and health plans to provide end-to-end women\u0026#39;s and family health programs spanning fertility and family building, maternity and newborn care, parenting and pediatrics, and menopause and midlife — improving clinical outcomes, reducing healthcare costs, and expanding equitable access to high-quality care at scale. Through its consumer platform, Maven provides direct access to virtual care across 30+ specialties, as well as dedicated hormone and GLP-1 care programs purpose-built for women. Founded in 2014 by CEO Kate Ryder, Maven Clinic has raised more than $425 million from leading healthcare and technology investors including General Catalyst, Sequoia, Dragoneer Investment Group, Oak HC/FT, StepStone Group, Icon Ventures, and Lux Capital. Recognized for innovation and industry leadership, Maven has been named to the TIME100 Most Influential Companies, CNBC Disruptor 50, Fast Company\u0026#39;s Most Innovative Companies, and FORTUNE Best Places to Work. Learn more at mavenclinic.com\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;An award-winning culture working towards an important mission –\u0026amp;nbsp; Maven Clinic is a recipient of over 30 workplace and innovation awards, including:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;TIME 100 Most Influential Companies (2023, 2026)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fortune Change the World (2024)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;CNBC Disruptor 50 List (2022, 2023, 2024)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fortune Best Workplaces for Millennials (2024)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fortune Best Workplaces in Health Care (2024)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fast Company Most Innovative Companies (2020, 2023)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fortune Best Workplaces NY (2020, 2021, 2022, 2023, 2024)\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About The Role:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We\u0026#39;re looking for a Vice President of Communications to make Maven one of the most recognized, trusted, and culturally relevant brands in women\u0026#39;s and family health.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Maven has spent more than a decade changing how women and families access healthcare. Today, we serve millions of members through employers, health plans, and directly as consumers—and we\u0026#39;re entering a new chapter where the opportunity to build Maven\u0026#39;s brand as one people know, trust, and want to be part of is as significant as the opportunity ahead for our business.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Reporting to the Chief of Staff in the Office of the CEO, you\u0026#39;ll lead communications across consumer and corporate PR, social media, executive communications, employer brand, internal communications, and external influence. You\u0026#39;ll shape how Maven shows up everywhere from the \u0026lt;em\u0026gt;New York Times\u0026lt;/em\u0026gt; and \u0026lt;em\u0026gt;Today Show\u0026lt;/em\u0026gt; to Instagram and TikTok, LinkedIn, industry conversations, and our own company meetings. You\u0026#39;ll turn our products, members, providers, clients, research, data, and point of view into stories that break through; create cultural moments; and build a community of advocates who help establish Maven and its leaders as defining voices in women\u0026#39;s health.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This is a strategic and deeply hands-on role for someone with exceptional taste, instincts, judgment, and writing ability—someone who can see the story before everyone else does and knows how to make it matter.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What You’ll Do:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Maven\u0026#39;s global communications strategy\u0026lt;/strong\u0026gt; across consumer and corporate communications, earned media, social media, executive communications, employer brand, internal communications, and external influence.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;A consumer and corporate earned-media strategy\u0026lt;/strong\u0026gt; that makes Maven part of the cultural conversation around women\u0026#39;s health, fertility, pregnancy, parenting, menopause, weight and metabolic health, and the changing expectations consumers have of healthcare—building relationships across consumer, lifestyle, health, business, technology, and culture.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Communications-led moments and campaigns\u0026lt;/strong\u0026gt; around Maven\u0026#39;s products, research, partnerships, data, members, and point of view that break through, create conversation, and build brand awareness.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Clinical storytelling\u0026lt;/strong\u0026gt; that turns Maven\u0026#39;s research, outcomes, proprietary data, provider expertise, and member experiences into compelling stories that build trust and differentiate Maven with consumers, employers, health plans, and the broader healthcare community.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;A customer, member, provider, and partner advocacy engine\u0026lt;/strong\u0026gt; that identifies Maven\u0026#39;s strongest advocates and turns their experiences into earned media, social content, events, peer conversations, case studies, and stories that build both brand and business.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Maven\u0026#39;s external influence strategy\u0026lt;/strong\u0026gt;, including events and convenings, conferences, speaking opportunities, awards, and relationships with the creators, researchers, policymakers, industry leaders, and institutions shaping women\u0026#39;s health.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Maven\u0026#39;s organic social strategy\u0026lt;/strong\u0026gt;, building a distinctive voice and point of view rather than simply distributing company news—and understanding how social, creators, executives, members, and earned media can work together to make ideas travel.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Executive communications and thought leadership\u0026lt;/strong\u0026gt; for the CEO and executive team, including speeches, media, social, opinion pieces, and major events.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Maven\u0026#39;s corporate narrative, reputation, and employer brand\u0026lt;/strong\u0026gt;, ensuring we tell a clear, differentiated story about what we\u0026#39;re building, why it matters, and what it means to build a career here.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Internal communications\u0026lt;/strong\u0026gt;, including company-wide meetings, major announcements, and leadership communications that help employees understand where we\u0026#39;re going, why, and what matters most.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;A high-performing communications organization\u0026lt;/strong\u0026gt; that moves quickly, has exceptional standards, listens closely to the conversations happening around Maven and women\u0026#39;s health, and measures success by impact—not activity.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What You’ll Bring:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;You\u0026#39;ve spent 10+ years building brands and shaping narratives through communications, with leadership experience at a high-growth consumer, technology, or healthcare company—or another environment, such as a major political campaign, where you learned how to shape public conversation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You understand what makes a story travel, what journalists and consumers care about, and how brands earn attention rather than simply buy it.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You have strong media relationships and a track record of generating sustained, high-impact earned coverage through ideas, trends, data, people, and cultural moments—not just announcements.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You have strong consumer instincts, regardless of where you\u0026#39;ve built your career. You understand the difference between communicating with an industry and creating something ordinary people notice, care about, share, and remember.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You understand modern communications beyond traditional media, with strong instincts around social, creators, influencers, podcasts, events, communities, and emerging channels.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You\u0026#39;re an exceptional storyteller and writer who can turn a complicated healthcare product, clinical study, business strategy, or cultural shift into a simple narrative people remember.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You\u0026#39;ve built executives into distinctive public voices. You\u0026#39;re comfortable challenging and advising a CEO, know when to enter a conversation and when not to, and can capture someone else\u0026#39;s voice rather than imposing your own.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You know how to create moments, not just respond to them—and understand how members, customers, providers, communities, events, and advocates can carry a brand further than corporate communications alone.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You understand how to protect a brand as well as build one, with experience navigating sensitive issues and crises with excellent judgment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You\u0026#39;re both strategic and deeply hands-on. You can develop the strategy and then rewrite a headline, pitch a reporter, edit a CEO post, or shape an all-hands narrative yourself.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You know how to measure communications beyond impressions and press hits, connecting the work to brand awareness, consumer consideration, reputation, advocacy, talent, and business outcomes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;High standards, exceptional taste, intellectual curiosity, low ego, and a bias toward action.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h4\u0026gt;\u0026lt;strong\u0026gt;Why This Role:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/h4\u0026gt;\n\u0026lt;p\u0026gt;Women\u0026#39;s health is having a cultural moment—but the healthcare system still hasn\u0026#39;t caught up.\u0026amp;nbsp;Millions of women are demanding better answers about fertility, pregnancy, menopause, weight, hormones, mental health, and how their bodies change throughout their lives. At the same time, AI, new therapeutics, changing consumer expectations, and a new generation of healthcare companies are reshaping what\u0026#39;s possible.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Maven has an opportunity not only to participate in that conversation, but to help define it.\u0026amp;nbsp;We have more than a decade of experience caring for women and families, millions of members, thousands of employer and health plan customers, an extraordinary provider community, a growing body of clinical research, and a rapidly expanding consumer business. That creates an almost unlimited supply of stories worth telling.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The opportunity is to turn that foundation into one of the most important and recognizable brands in women\u0026#39;s health.\u0026amp;nbsp;You\u0026#39;ll work directly with the CEO, Chief of Staff, Marketing, Clinical, Product, People, and the broader leadership team to determine how Maven shows up in the world—and build a communications organization capable of making Maven as culturally relevant as the problem we\u0026#39;re solving.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;This role requires active work authorization in the US.\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;NYC strongly preferred, with regular in-person collaboration at Maven\u0026#39;s New York headquarters and travel as needed. \u0026lt;/strong\u0026gt;Maven embraces a flexible hybrid work model. Our teams primarily operate from the New York Metropolitan area, NY, and remotely via San Francisco/Bay Area, CA, Seattle, WA. For those in our New York City office, we encourage in-person collaboration by requiring team members to work onsite three days a week\u0026amp;nbsp; (Tuesday, Wednesday, Thursday). For those based in Boston, DC, Chicago, Seattle, and San Francisco, we encourage in-person collaboration by requiring team members to attend monthly Work Together Days within these cities. This policy aims to balance remote work flexibility with the benefits of face-to-face interaction.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;At Maven we believe that a diverse set of backgrounds and experiences enrich our teams and allow us to achieve above and beyond our goals. If you do not have experience in all of the areas detailed above, we hope that you will share your unique background with us in your application and how it can be additive to our teams.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Benefits That Work For You\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our benefits are designed to support your health, well-being and career development, helping you thrive both personally and professionally. We remain focused on providing a competitive benefits package for our employees. On top of standards such as employer-covered health, dental, and insurance plan options, we offer an inclusive approach to benefits:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Maven for Mavens: access to the full platform and specialists, including care for mental health, reproductive health, family planning and pediatrics.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Whole-self care through wellness partnerships\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hybrid work, in office meals, and work together days\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;16 weeks 100% paid parental leave and new parent stipend (for Mavens who\u0026#39;ve been with us for 1 year+)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Annual professional development stipend and access to a personal career coach through Maven for Mavens\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;401K matching for US-based employees, with immediate vesting\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;These benefits are applicable to Maven Clinic Co., US-based, full-time employees only. 1099/Contract Providers are ineligible for these benefits.\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Maven is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. Maven is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. Maven Clinic interview requests and job offers only originate from an @mavenclinic.com email address (e.g jsmith@mavenclinic.com). Maven Clinic will never ask for sensitive information to be delivered over email or phone. \u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;If you receive a scam issue or a security issue involving Maven Clinic please notify us at: \u0026lt;/span\u0026gt;\u0026lt;a href=\u0026quot;mailto:security@mavenclinic.com\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;security@mavenclinic.com\u0026lt;/span\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;. \u0026lt;/span\u0026gt;For general and additional inquiries, please contact us at\u0026amp;nbsp;\u0026lt;a href=\u0026quot;mailto:careers@mavenclinic.com\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;careers@mavenclinic.com\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4063436002,"name":"Brand \u0026 Communications","child_ids":[],"parent_id":null}],"offices":[{"id":4014843002,"name":"New York, NY","location":"New York, New York, United States","child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/mavenclinic/jobs/8790269002","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":6516694002,"location":{"name":"New York, NY; Remote, US (Hub cities)"},"metadata":null,"id":8790269002,"updated_at":"2026-09-09T14:25:44-04:00","requisition_id":"PL424625","title":"VP of Business Operations","company_name":"Maven Clinic","first_published":"2026-09-09T14:25:44-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;Maven Clinic is the world\u0026#39;s largest virtual clinic for women and families on a mission to make healthcare work for all of us. Through Maven Enterprise, the company partners with more than 2,300 employers and health plans to provide end-to-end women\u0026#39;s and family health programs spanning fertility and family building, maternity and newborn care, parenting and pediatrics, and menopause and midlife — improving clinical outcomes, reducing healthcare costs, and expanding equitable access to high-quality care at scale. Through its consumer platform, Maven provides direct access to virtual care across 30+ specialties, as well as dedicated hormone and GLP-1 care programs purpose-built for women. Founded in 2014 by CEO Kate Ryder, Maven Clinic has raised more than $425 million from leading healthcare and technology investors including General Catalyst, Sequoia, Dragoneer Investment Group, Oak HC/FT, StepStone Group, Icon Ventures, and Lux Capital. Recognized for innovation and industry leadership, Maven has been named to the TIME100 Most Influential Companies, CNBC Disruptor 50, Fast Company\u0026#39;s Most Innovative Companies, and FORTUNE Best Places to Work. Learn more at mavenclinic.com\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;An award-winning culture working towards an important mission –\u0026amp;nbsp; Maven Clinic is a recipient of over 30 workplace and innovation awards, including:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;TIME 100 Most Influential Companies (2023, 2026)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fortune Change the World (2024)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;CNBC Disruptor 50 List (2022, 2023, 2024)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fortune Best Workplaces for Millennials (2024)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fortune Best Workplaces in Health Care (2024)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fast Company Most Innovative Companies (2020, 2023)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Fortune Best Workplaces NY (2020, 2021, 2022, 2023, 2024)\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the Role\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Maven is looking for a VP of Business Operations to own the operating engine behind our core business — beginning with one of the most important numbers in the company: enrollments. This role is accountable for driving member enrollment into Maven’s programs across our core business and, by extension, the revenue those enrollments generate. It also owns three central functions that determine how well the rest of the company executes: AI enablement, central operations, and strategy \u0026amp;amp; operations.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Enrollment is not a single-team problem. It sits at the intersection of nearly every function at Maven, and this role is built for someone who thrives there. You’ll partner daily with Client Success (who own the client relationships that unlock eligible populations), Marketing (member acquisition and lifecycle), Product (enrollment experience and funnel), Finance (targets, forecasting, and unit economics), Data (measurement, segmentation, and attribution), and Clinical and Operations teams. Because so many teams touch enrollment, a core part of the job is holding those cross-functional partners accountable to their piece of the machine — the engine only works when every team delivers its part.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This is a senior leadership role with a broad and growing remit. You will build, lead, and develop a multi-function organization — including leaders who own member growth, central operations, strategy \u0026amp;amp; ops, and AI enablement — and you will be measured on what those teams collectively deliver. You set the strategy, define the operating cadence, and raise the bar for analytical rigor across a wide cross-functional surface.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We’re also looking for someone who can expand the definition of the job. A great deal of enrollment optimization work is already underway, but there is not enough strategic thinking about fundamentally new ways to drive enrollments — approaches that don’t simply depend on securing permission to communicate with a client’s employees. You are accountable for ensuring your team finds and opens those new avenues, and for creating the conditions and analytical foundation that let them do it.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What You’ll Do\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Own member growth for the Core Business:\u0026lt;/strong\u0026gt; Be directly accountable for enrollment targets across Maven’s core business and for the revenue those enrollments drive. Set the strategy, build the plan, and act as a control tower across all cross-functional teams driving revenue to deliver the results quarter over quarter.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Build and run a scalable enrollment engine:\u0026lt;/strong\u0026gt; Own the full journey from eligible population to enrolled, activated member — spanning client launches, member acquisition and messaging, the enrollment product experience, and re-engagement of eligible-but-not-enrolled members.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Deliver AI enablement across the organization:\u0026lt;/strong\u0026gt; Own the function that introduces new ways of working with AI at Maven — and, just as importantly, measures them. Build the adoption playbook, instrument usage and impact team by team, and continuously optimize the value the company gets from how Mavens use AI in their day-to-day work.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Lead the central operations team:\u0026lt;/strong\u0026gt; Own the function that enables our member operations and client operations teams to deliver more operationally excellent service. Ensure the systems, tooling, and processes both teams rely on are effective and scalable — built to absorb growth rather than constrain it.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Lead the strategy and operations team:\u0026lt;/strong\u0026gt; Own a central strategy \u0026amp;amp; ops function that brings analytical rigor and operating discipline to teams across the org, with specific focus on partnering with Sales, Client Success, and Payer Growth.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Optimize relentlessly around data:\u0026lt;/strong\u0026gt; Build and consistently iterate on the funnel, and create systems that enable quick diagnoses of opportunities. Build operational metrics that act as leading KPIs for each team contributing to enrollments and bring quantitative rigor into how teams execute against targets.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Hold the cross-functional machine accountable:\u0026lt;/strong\u0026gt; Partner daily with Client Success, Marketing, Product, Finance, Data, Clinical, Payer, Sales, and Operations — and hold each team accountable to its operational KPIs in the enrollment process. Serve as the connective tissue that keeps every part of the engine delivering.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Instrument and forecast:\u0026lt;/strong\u0026gt; Partner with Data and Finance to build the measurement, segmentation, attribution, and forecasting needed to know exactly what is and isn’t working, and to forecast enrollment and revenue with confidence.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What You’ll Bring\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;12+ years of experience driving growth, enrollment, acquisition, revenue, or business operations outcomes, with a track record of personally owning and hitting a number — ideally in healthcare, benefits, marketplaces, consumer subscription, or another environment with a complex funnel and multiple stakeholders.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven people and organizational leadership. You have built and led multi-team or multi-function organizations, hired and developed leaders beneath you, and delivered results through a team rather than solely through your own execution.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Elite quantitative ability as a core competency. You can build and interrogate a funnel model yourself, size opportunities, design experiments, and instinctively optimize around data rather than intuition. Strong quant is non-negotiable.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strategic range across functions. You can set direction for several distinct teams at once — growth, operations, strategy, and enablement — sequence their priorities, and push each toward fundamentally new approaches rather than incremental improvement.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Operational systems and scaling experience. You have owned the tooling, processes, and systems that service or operations teams depend on, and know how to make them effective and scalable ahead of demand.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;AI fluency and conviction. You have a point of view on where AI creates real leverage in a business, and the discipline to measure it rather than assume it.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Cross-functional leadership and accountability. Proven ability to align and mobilize many teams — Client Success, Marketing, Product, Finance, Data, Clinical, Operations — around a shared goal without direct authority over most of them, and to hold each accountable to its operational commitments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Commercial instincts. You understand how enrollment translates into revenue and unit economics, and you can partner with Finance on targets and forecasting.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfort in a fast-paced, mission-driven environment with high visibility and direct accountability for a top-line company metric.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;The base salary range for this role is $275,000 - $320,000 per year. You will also be entitled to receive bonus, equity, and benefits. Individual pay decisions are based on qualifications, experience, and skillset.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;This role requires active work authorization in the US.\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Maven embraces a flexible hybrid work model. Our teams primarily operate from the New York Metropolitan area, NY, and remotely via San Francisco/Bay Area, CA, Seattle, WA. For those in our New York City office, we encourage in-person collaboration by requiring team members to work onsite three days a week\u0026amp;nbsp; (Tuesday, Wednesday, Thursday). For those based in Boston, DC, Chicago, Seattle, and San Francisco, we encourage in-person collaboration by requiring team members to attend monthly Work Together Days within these cities. This policy aims to balance remote work flexibility with the benefits of face-to-face interaction.\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p class=\u0026quot;p1\u0026quot;\u0026gt;At Maven we believe that a diverse set of backgrounds and experiences enrich our teams and allow us to achieve above and beyond our goals. If you do not have experience in all of the areas detailed above, we hope that you will share your unique background with us in your application and how it can be additive to our teams.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Benefits That Work For You\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our benefits are designed to support your health, well-being and career development, helping you thrive both personally and professionally. We remain focused on providing a competitive benefits package for our employees. On top of standards such as employer-covered health, dental, and insurance plan options, we offer an inclusive approach to benefits:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Maven for Mavens: access to the full platform and specialists, including care for mental health, reproductive health, family planning and pediatrics.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Whole-self care through wellness partnerships\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hybrid work, in office meals, and work together days\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;16 weeks 100% paid parental leave and new parent stipend (for Mavens who\u0026#39;ve been with us for 1 year+)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Annual professional development stipend and access to a personal career coach through Maven for Mavens\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;401K matching for US-based employees, with immediate vesting\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;These benefits are applicable to Maven Clinic Co., US-based, full-time employees only. 1099/Contract Providers are ineligible for these benefits.\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Maven is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. Maven is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. Maven Clinic interview requests and job offers only originate from an @mavenclinic.com email address (e.g jsmith@mavenclinic.com). Maven Clinic will never ask for sensitive information to be delivered over email or phone. \u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;If you receive a scam issue or a security issue involving Maven Clinic please notify us at: \u0026lt;/span\u0026gt;\u0026lt;a href=\u0026quot;mailto:security@mavenclinic.com\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;security@mavenclinic.com\u0026lt;/span\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;. \u0026lt;/span\u0026gt;For general and additional inquiries, please contact us at\u0026amp;nbsp;\u0026lt;a href=\u0026quot;mailto:careers@mavenclinic.com\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;careers@mavenclinic.com\u0026lt;/a\u0026gt;.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":4077609002,"name":"Member Growth Marketing","child_ids":[],"parent_id":null}],"offices":[{"id":4015208002,"name":"Remote","location":null,"child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null}],"meta":{"total":30}}