{"jobs":[{"absolute_url":"https://job-boards.greenhouse.io/lyratechgroup/jobs/5219939008","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4474687008,"location":{"name":"Perth, WA, Australia"},"metadata":null,"id":5219939008,"updated_at":"2026-05-14T20:06:45-04:00","requisition_id":"264","title":"AI Consultant","company_name":"Lyra Technology Group","first_published":"2026-05-13T21:01:23-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;http://www.lyratechgroup.com/\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot; data-ccp-charstyle-defn=\u0026quot;{\u0026amp;quot;ObjectId\u0026amp;quot;:\u0026amp;quot;ac0262f4-8a9e-5820-b908-2d943c5f7113|1\u0026amp;quot;,\u0026amp;quot;ClassId\u0026amp;quot;:1073872969,\u0026amp;quot;Properties\u0026amp;quot;:[201342446,\u0026amp;quot;1\u0026amp;quot;,201342447,\u0026amp;quot;5\u0026amp;quot;,201342448,\u0026amp;quot;1\u0026amp;quot;,201342449,\u0026amp;quot;1\u0026amp;quot;,469777841,\u0026amp;quot;Calibri\u0026amp;quot;,469777842,\u0026amp;quot;\u0026amp;quot;,469777843,\u0026amp;quot;Calibri\u0026amp;quot;,469777844,\u0026amp;quot;Calibri\u0026amp;quot;,201341986,\u0026amp;quot;1\u0026amp;quot;,469769226,\u0026amp;quot;Calibri\u0026amp;quot;,268442635,\u0026amp;quot;22\u0026amp;quot;,469775450,\u0026amp;quot;normaltextrun\u0026amp;quot;,201340122,\u0026amp;quot;1\u0026amp;quot;,134233614,\u0026amp;quot;true\u0026amp;quot;,469778129,\u0026amp;quot;normaltextrun\u0026amp;quot;,335572020,\u0026amp;quot;1\u0026amp;quot;,469778324,\u0026amp;quot;Default Paragraph Font\u0026amp;quot;]}\u0026quot;\u0026gt;Lyra Technology Group\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;\u0026amp;nbsp;is a\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;p\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;rivate\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;e\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;quity-backed holding company that invests in and\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;operates\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;\u0026amp;nbsp;industry leading technology service businesses. Our companies are\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;operated\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;\u0026amp;nbsp;independently by exceptional management teams. Companies that join our group\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;retain\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;\u0026amp;nbsp;the employees, name, and culture that have made them successful. As a platform of\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;a href=\u0026quot;http://www.evergreensg.com/\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;Evergreen\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;Services\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;\u0026amp;nbsp;Group\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;, we never divest from businesses we partner with and approach every decision with the goal of driving sustainable and healthy growth over the long term. \u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;eop\u0026quot; data-ccp-charstyle-defn=\u0026quot;{\u0026amp;quot;ObjectId\u0026amp;quot;:\u0026amp;quot;920dbcde-2834-5e15-a5fa-062170b236ba|1\u0026amp;quot;,\u0026amp;quot;ClassId\u0026amp;quot;:1073872969,\u0026amp;quot;Properties\u0026amp;quot;:[201342446,\u0026amp;quot;1\u0026amp;quot;,201342447,\u0026amp;quot;5\u0026amp;quot;,201342448,\u0026amp;quot;1\u0026amp;quot;,201342449,\u0026amp;quot;1\u0026amp;quot;,469777841,\u0026amp;quot;Calibri\u0026amp;quot;,469777842,\u0026amp;quot;\u0026amp;quot;,469777843,\u0026amp;quot;Calibri\u0026amp;quot;,469777844,\u0026amp;quot;Calibri\u0026amp;quot;,201341986,\u0026amp;quot;1\u0026amp;quot;,469769226,\u0026amp;quot;Calibri\u0026amp;quot;,268442635,\u0026amp;quot;22\u0026amp;quot;,469775450,\u0026amp;quot;eop\u0026amp;quot;,201340122,\u0026amp;quot;1\u0026amp;quot;,134233614,\u0026amp;quot;true\u0026amp;quot;,469778129,\u0026amp;quot;eop\u0026amp;quot;,335572020,\u0026amp;quot;1\u0026amp;quot;,469778324,\u0026amp;quot;Default Paragraph Font\u0026amp;quot;]}\u0026quot;\u0026gt; \u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;AI Consultant\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Lyra Technology\u0026amp;nbsp;Group is looking for an AI Consultant for one of our operating companies. The AI Consultant works directly with our\u0026amp;nbsp;client\u0026amp;nbsp;businesses, uncovering\u0026amp;nbsp;opportunities and then designing and implementing solutions for AI to deliver real business value.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You\u0026#39;ll\u0026amp;nbsp;be on-site at small and mid-size businesses interviewing leaders, operators, mapping processes, building the business case, and owning client outcomes from first conversation through post-deployment adoption.\u0026amp;nbsp;Depending on the complexity of the solution you will also work closely with our AI Engineer to create and implement these changes. In either case, you will drive positive outcomes for our clients.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This is a hands-on, client-facing strategy role built for someone who is as comfortable diagramming a workflow with\u0026amp;nbsp;C-Suite leaders\u0026amp;nbsp;as they are co-piloting a build session with engineers.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your work as an AI Consultant will include several components:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Serve as a trusted technical advisor, translating complex AI capabilities into clear business value for non-technical stakeholders\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Client Acquisition \u0026amp;amp; Relationship Management: Identify, engage, and secure new business opportunities\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work closely with the Director of Sales and Marketing on marketing, pipeline development, collateral, pricing discipline and conversion from AI Launchpad engagements into the AI Managed Service\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work closely with the Senior Partners and Partners to generate leads from current clients\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead and deliver the AI Launchpad Service, a consulting engagement designed to ramp up the benefits of AI for our clients\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Embed directly with clients to run discovery,\u0026amp;nbsp;interviewing operators across roles,\u0026amp;nbsp;observing\u0026amp;nbsp;live workflows, and mapping current-state processes that surface high-ROI opportunities for AI and automation\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build the business case for each engagement: quantify the cost of the status quo, model expected ROI, and prioritize a sequenced roadmap of automation opportunities the client can act on\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Design future-state workflows in detail:\u0026amp;nbsp;process diagrams, decision logic, exception handling, human-in-the-loop checkpoints, and integration touchpoints, all\u0026amp;nbsp;to a level of specificity engineering can build against\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with\u0026amp;nbsp;AI Engineers\u0026amp;nbsp;throughout the build, translating client requirements into technical specs,\u0026amp;nbsp;validating\u0026amp;nbsp;outputs against business intent, and brokering trade-offs (quality vs. speed vs. cost vs. risk) in plain language\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead change management on the client side:\u0026amp;nbsp;stakeholder alignment, communication plans, training rollout, and adoption tracking\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own the client relationship end-to-end: scope, expectations, status updates, escalations, and executive readouts. Serve as the single point of accountability for client outcomes\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Run post-deployment business reviews to measure realized impact, surface follow-on opportunities, and build the case for portfolio expansion\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contribute internally by codifying reusable discovery frameworks, ROI models, workflow templates, and industry playbooks that scale across the practice\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Our ideal AI Consultant has the following qualifications:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Bachelor’s degree in Business, Engineering, Operations, Economics, Computer Science, or a related field, or equivalent professional experience with demonstrated results\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;To be considered, you must have the right to work in Australia without restriction\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;2+ years of professional experience in management consulting, IT service management, operational leadership, deployment strategy, technical program management, operations, or a similar client-facing strategic role\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated\u0026amp;nbsp;track record\u0026amp;nbsp;of driving complex projects to measurable outcomes in client or stakeholder-facing environments\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong analytical foundation — comfortable with spreadsheets, ROI modeling, basic SQL, and quantitative reasoning.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Working knowledge of modern AI capabilities\u0026amp;nbsp;and\u0026amp;nbsp;what LLMs, agents, and RAG systems can and\u0026amp;nbsp;can\u0026#39;t\u0026amp;nbsp;do\u0026amp;nbsp;and the judgment to scope realistic AI solutions vs. avoid AI theater\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to work independently in ambiguous, fast-moving client environments. You\u0026amp;nbsp;attack\u0026amp;nbsp;messy problems without waiting for a project plan\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exceptional communication skills. You can run a discovery interview with a warehouse\u0026amp;nbsp;foreperson\u0026amp;nbsp;and an executive readout with a CEO on the same day\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Problem-solver who gets energy from sitting across the desk from a real operator and figuring out where the friction\u0026amp;nbsp;actually is\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Willingness to travel regularly to client sites throughout the Perth region\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Preferred\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Prior consulting experience at a top firm (MBB, Big 4 Strategy, Deloitte, Accenture, or boutique strategy/operations firm) or a deployment-strategy / forward-deployed role at a software company\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience leading process re-engineering, workflow automation, or digital transformation engagements end-to-end\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with workflow automation platforms (Zapier, Make, n8n) or major SaaS systems (CRMs, ERPs, ticketing, document management) at the level of \u0026quot;I can spec an integration without help\u0026quot;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working with SMB clients across industries such as professional services, healthcare,\u0026amp;nbsp;logistics, or retail\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Existing knowledge of MSP operational platforms and the managed services business model\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Lyra Tech Group is an equal opportunity employer. We celebrate diverse perspectives and are committed to building an inclusive team.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;","departments":[{"id":4025922008,"name":"Technology","child_ids":[],"parent_id":null}],"offices":[{"id":4022197008,"name":"Lyra HQ","location":"Chicago","child_ids":[],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/lyratechgroup/jobs/5229683008","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4479338008,"location":{"name":"San Diego, CA"},"metadata":null,"id":5229683008,"updated_at":"2026-05-22T17:13:51-04:00","requisition_id":"276","title":"AI Process Consultant","company_name":"Lyra Technology Group","first_published":"2026-05-22T17:13:51-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;http://www.lyratechgroup.com/\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot; data-ccp-charstyle-defn=\u0026quot;{\u0026amp;quot;ObjectId\u0026amp;quot;:\u0026amp;quot;ac0262f4-8a9e-5820-b908-2d943c5f7113|1\u0026amp;quot;,\u0026amp;quot;ClassId\u0026amp;quot;:1073872969,\u0026amp;quot;Properties\u0026amp;quot;:[201342446,\u0026amp;quot;1\u0026amp;quot;,201342447,\u0026amp;quot;5\u0026amp;quot;,201342448,\u0026amp;quot;1\u0026amp;quot;,201342449,\u0026amp;quot;1\u0026amp;quot;,469777841,\u0026amp;quot;Calibri\u0026amp;quot;,469777842,\u0026amp;quot;\u0026amp;quot;,469777843,\u0026amp;quot;Calibri\u0026amp;quot;,469777844,\u0026amp;quot;Calibri\u0026amp;quot;,201341986,\u0026amp;quot;1\u0026amp;quot;,469769226,\u0026amp;quot;Calibri\u0026amp;quot;,268442635,\u0026amp;quot;22\u0026amp;quot;,469775450,\u0026amp;quot;normaltextrun\u0026amp;quot;,201340122,\u0026amp;quot;1\u0026amp;quot;,134233614,\u0026amp;quot;true\u0026amp;quot;,469778129,\u0026amp;quot;normaltextrun\u0026amp;quot;,335572020,\u0026amp;quot;1\u0026amp;quot;,469778324,\u0026amp;quot;Default Paragraph Font\u0026amp;quot;]}\u0026quot;\u0026gt;Lyra Technology Group\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;\u0026amp;nbsp;is a\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;p\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;rivate\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;e\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;quity-backed holding company that invests in and\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;operates\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;\u0026amp;nbsp;industry leading technology service businesses. Our companies are\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;operated\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;\u0026amp;nbsp;independently by exceptional management teams. Companies that join our group\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;retain\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;\u0026amp;nbsp;the employees, name, and culture that have made them successful. As a platform of\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;a href=\u0026quot;http://www.evergreensg.com/\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;Evergreen\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;Services\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;\u0026amp;nbsp;Group\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;, we never divest from businesses we partner with and approach every decision with the goal of driving sustainable and healthy growth over the long term. \u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;eop\u0026quot; data-ccp-charstyle-defn=\u0026quot;{\u0026amp;quot;ObjectId\u0026amp;quot;:\u0026amp;quot;920dbcde-2834-5e15-a5fa-062170b236ba|1\u0026amp;quot;,\u0026amp;quot;ClassId\u0026amp;quot;:1073872969,\u0026amp;quot;Properties\u0026amp;quot;:[201342446,\u0026amp;quot;1\u0026amp;quot;,201342447,\u0026amp;quot;5\u0026amp;quot;,201342448,\u0026amp;quot;1\u0026amp;quot;,201342449,\u0026amp;quot;1\u0026amp;quot;,469777841,\u0026amp;quot;Calibri\u0026amp;quot;,469777842,\u0026amp;quot;\u0026amp;quot;,469777843,\u0026amp;quot;Calibri\u0026amp;quot;,469777844,\u0026amp;quot;Calibri\u0026amp;quot;,201341986,\u0026amp;quot;1\u0026amp;quot;,469769226,\u0026amp;quot;Calibri\u0026amp;quot;,268442635,\u0026amp;quot;22\u0026amp;quot;,469775450,\u0026amp;quot;eop\u0026amp;quot;,201340122,\u0026amp;quot;1\u0026amp;quot;,134233614,\u0026amp;quot;true\u0026amp;quot;,469778129,\u0026amp;quot;eop\u0026amp;quot;,335572020,\u0026amp;quot;1\u0026amp;quot;,469778324,\u0026amp;quot;Default Paragraph Font\u0026amp;quot;]}\u0026quot;\u0026gt; \u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;AI Process Consultant\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://interlaced.io/\u0026quot;\u0026gt;Interlaced\u0026lt;/a\u0026gt;, a Lyra Technology\u0026amp;nbsp;Group portfolio company, is looking for an AI Process Consultant\u0026amp;nbsp;(APC). The APC will\u0026amp;nbsp;embed directly inside\u0026amp;nbsp;client\u0026amp;nbsp;businesses, uncovering\u0026amp;nbsp;the operational friction that holds them back, designing\u0026amp;nbsp;the workflows that will replace it, and partnering\u0026amp;nbsp;with\u0026amp;nbsp;AI Engineers\u0026amp;nbsp;to ship solutions that change how these organizations\u0026amp;nbsp;actually run. You\u0026amp;nbsp;won\u0026#39;t\u0026amp;nbsp;be writing slide decks that get filed away;\u0026amp;nbsp;you\u0026#39;ll\u0026amp;nbsp;be working directly with\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp; small and mid-size businesses interviewing operators, mapping processes, building the business case, and owning client outcomes from first conversation through post-deployment adoption.\u0026amp;nbsp;You care about the outcome, not the deck.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This is a hands-on, client-facing strategy role built for someone who is as comfortable diagramming a workflow with\u0026amp;nbsp;C-Suite leaders\u0026amp;nbsp;as they are co-piloting a build session with engineers.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your work as an AI Process Consultant will include several components:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Embed directly with clients to run discovery,\u0026amp;nbsp;interviewing operators across roles,\u0026amp;nbsp;observing\u0026amp;nbsp;live workflows, and mapping current-state processes that surface high-ROI opportunities for AI and automation\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build the business case for each engagement: quantify the cost of the status quo, model expected ROI, and prioritize a sequenced roadmap of automation opportunities the client can act on\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Design future-state workflows in detail:\u0026amp;nbsp;process diagrams, decision logic, exception handling, human-in-the-loop checkpoints, and integration touchpoints, all\u0026amp;nbsp;to a level of specificity engineering can build against\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with\u0026amp;nbsp;an AI Engineer\u0026amp;nbsp;throughout the build, translating client requirements into technical specs,\u0026amp;nbsp;validating\u0026amp;nbsp;outputs against business intent, and brokering trade-offs (quality vs. speed vs. cost vs. risk) in plain language\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead change management on the client side:\u0026amp;nbsp;stakeholder alignment, communication plans, training rollout, and adoption tracking\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own client projects end-to-end: scope, expectations, status updates, escalations, and executive readouts. Serve as the single point of accountability for client outcomes\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Run post-deployment business reviews to measure realized impact, surface follow-on opportunities, and build the case for portfolio expansion\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contribute internally by codifying reusable discovery frameworks, ROI models, workflow templates, and industry playbooks that scale across the practice\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Facilitate client facing AI workshops, training sessions, and enablement programs that educate client stakeholders on AI capabilities, practical business applications, and opportunities for operational transformation\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;Our ideal AI Process Consultant has the following qualifications:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Bachelor\u0026#39;s degree in Business, Engineering, Operations, Economics, Computer Science, or a related field\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Must be legally authorized to work in the United States without sponsorship now or in the future\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;2+ years of professional experience in management consulting, deployment strategy, technical program management, operations, or a similar client-facing strategic role\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated\u0026amp;nbsp;track record\u0026amp;nbsp;of driving complex projects to measurable outcomes in client or stakeholder-facing environments\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong analytical foundation — comfortable with spreadsheets, ROI modeling, basic SQL, and quantitative reasoning. Python literacy is a plus but not\u0026amp;nbsp;required\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Working knowledge of modern AI capabilities\u0026amp;nbsp;and\u0026amp;nbsp;what LLMs, agents, and RAG systems can and\u0026amp;nbsp;can\u0026#39;t\u0026amp;nbsp;do\u0026amp;nbsp;and the judgment to scope realistic AI solutions vs. avoid AI theater\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to work independently in ambiguous, fast-moving client environments. You\u0026amp;nbsp;attack\u0026amp;nbsp;messy problems without waiting for a project plan\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exceptional communication skills. You can run a discovery interview with a warehouse\u0026amp;nbsp;foreman\u0026amp;nbsp;and an executive readout with a CEO on the same day\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Problem-solver who gets energy from sitting across the desk from a real operator and figuring out where the friction\u0026amp;nbsp;actually is\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Willingness to travel regularly to\u0026amp;nbsp;client sites throughout the San Diego area (estimated 25%)\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You genuinely enjoy teaching. You\u0026#39;ll be expected to elevate our internal team\u0026#39;s AI fluency, not just deliver client engagements\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Preferred\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Prior consulting experience at a top firm (MBB, Big 4 Strategy, Deloitte, Accenture, or boutique strategy/operations firm) or a deployment-strategy / forward-deployed role at a software company\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience leading process re-engineering, workflow automation, or digital transformation engagements end-to-end\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with workflow automation platforms (Zapier, Make, n8n, Lindy) or major SaaS systems (CRMs, ERPs, ticketing, document management) at the level of \u0026quot;I can spec an integration without help\u0026quot;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working with SMB clients across industries such as professional services, healthcare,\u0026amp;nbsp;logistics, or retail\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;The targeted base salary for this role is $120,000 - $150,000 per year and will operate out of the Interlaced office on a hybrid basis\u0026lt;em\u0026gt;.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Lyra Tech Group is an equal opportunity employer. We celebrate diverse perspectives and are committed to building an inclusive team.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;","departments":[{"id":4025922008,"name":"Technology","child_ids":[],"parent_id":null}],"offices":[{"id":4022197008,"name":"Lyra HQ","location":"Chicago","child_ids":[],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/lyratechgroup/jobs/5228680008","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4478865008,"location":{"name":"Cleveland, OH or Columbus, OH"},"metadata":null,"id":5228680008,"updated_at":"2026-05-21T20:28:15-04:00","requisition_id":"274","title":"AI Process Consultant","company_name":"Lyra Technology Group","first_published":"2026-05-21T20:25:13-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;http://www.lyratechgroup.com/\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot; data-ccp-charstyle-defn=\u0026quot;{\u0026amp;quot;ObjectId\u0026amp;quot;:\u0026amp;quot;ac0262f4-8a9e-5820-b908-2d943c5f7113|1\u0026amp;quot;,\u0026amp;quot;ClassId\u0026amp;quot;:1073872969,\u0026amp;quot;Properties\u0026amp;quot;:[201342446,\u0026amp;quot;1\u0026amp;quot;,201342447,\u0026amp;quot;5\u0026amp;quot;,201342448,\u0026amp;quot;1\u0026amp;quot;,201342449,\u0026amp;quot;1\u0026amp;quot;,469777841,\u0026amp;quot;Calibri\u0026amp;quot;,469777842,\u0026amp;quot;\u0026amp;quot;,469777843,\u0026amp;quot;Calibri\u0026amp;quot;,469777844,\u0026amp;quot;Calibri\u0026amp;quot;,201341986,\u0026amp;quot;1\u0026amp;quot;,469769226,\u0026amp;quot;Calibri\u0026amp;quot;,268442635,\u0026amp;quot;22\u0026amp;quot;,469775450,\u0026amp;quot;normaltextrun\u0026amp;quot;,201340122,\u0026amp;quot;1\u0026amp;quot;,134233614,\u0026amp;quot;true\u0026amp;quot;,469778129,\u0026amp;quot;normaltextrun\u0026amp;quot;,335572020,\u0026amp;quot;1\u0026amp;quot;,469778324,\u0026amp;quot;Default Paragraph Font\u0026amp;quot;]}\u0026quot;\u0026gt;Lyra Technology Group\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;\u0026amp;nbsp;is a\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;p\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;rivate\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;e\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;quity-backed holding company that invests in and\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;operates\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;\u0026amp;nbsp;industry leading technology service businesses. Our companies are\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;operated\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;\u0026amp;nbsp;independently by exceptional management teams. Companies that join our group\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;retain\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;\u0026amp;nbsp;the employees, name, and culture that have made them successful. As a platform of\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;a href=\u0026quot;http://www.evergreensg.com/\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;Evergreen\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;Services\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;\u0026amp;nbsp;Group\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;, we never divest from businesses we partner with and approach every decision with the goal of driving sustainable and healthy growth over the long term. \u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;eop\u0026quot; data-ccp-charstyle-defn=\u0026quot;{\u0026amp;quot;ObjectId\u0026amp;quot;:\u0026amp;quot;920dbcde-2834-5e15-a5fa-062170b236ba|1\u0026amp;quot;,\u0026amp;quot;ClassId\u0026amp;quot;:1073872969,\u0026amp;quot;Properties\u0026amp;quot;:[201342446,\u0026amp;quot;1\u0026amp;quot;,201342447,\u0026amp;quot;5\u0026amp;quot;,201342448,\u0026amp;quot;1\u0026amp;quot;,201342449,\u0026amp;quot;1\u0026amp;quot;,469777841,\u0026amp;quot;Calibri\u0026amp;quot;,469777842,\u0026amp;quot;\u0026amp;quot;,469777843,\u0026amp;quot;Calibri\u0026amp;quot;,469777844,\u0026amp;quot;Calibri\u0026amp;quot;,201341986,\u0026amp;quot;1\u0026amp;quot;,469769226,\u0026amp;quot;Calibri\u0026amp;quot;,268442635,\u0026amp;quot;22\u0026amp;quot;,469775450,\u0026amp;quot;eop\u0026amp;quot;,201340122,\u0026amp;quot;1\u0026amp;quot;,134233614,\u0026amp;quot;true\u0026amp;quot;,469778129,\u0026amp;quot;eop\u0026amp;quot;,335572020,\u0026amp;quot;1\u0026amp;quot;,469778324,\u0026amp;quot;Default Paragraph Font\u0026amp;quot;]}\u0026quot;\u0026gt; \u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;AI Process Consultant\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://www.accellis.com/\u0026quot;\u0026gt;Accellis\u0026lt;/a\u0026gt;, a Lyra Technology\u0026amp;nbsp;Group portfolio company, is looking for an AI Process Consultant\u0026amp;nbsp;(APC). The APC will\u0026amp;nbsp;embed directly inside\u0026amp;nbsp;client\u0026amp;nbsp;businesses, uncovering\u0026amp;nbsp;the operational friction that holds them back, designing\u0026amp;nbsp;the workflows that will replace it, and partnering\u0026amp;nbsp;with\u0026amp;nbsp;AI Engineers\u0026amp;nbsp;to ship solutions that change how these organizations\u0026amp;nbsp;actually run. You\u0026amp;nbsp;won\u0026#39;t\u0026amp;nbsp;be writing slide decks that get filed away;\u0026amp;nbsp;you\u0026#39;ll\u0026amp;nbsp;be on-site at small and mid-size businesses interviewing operators, mapping processes, building the business case, and owning client outcomes from first conversation through post-deployment adoption.\u0026amp;nbsp;You care about the outcome, not the deck.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This is a hands-on, client-facing strategy role built for someone who is as comfortable diagramming a workflow with\u0026amp;nbsp;C-Suite leaders\u0026amp;nbsp;as they are co-piloting a build session with engineers.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your work as an AI Process Consultant will include several components:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Embed directly with clients to run discovery,\u0026amp;nbsp;interviewing operators across roles,\u0026amp;nbsp;observing\u0026amp;nbsp;live workflows, and mapping current-state processes that surface high-ROI opportunities for AI and automation\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build the business case for each engagement: quantify the cost of the status quo, model expected ROI, and prioritize a sequenced roadmap of automation opportunities the client can act on\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Design future-state workflows in detail:\u0026amp;nbsp;process diagrams, decision logic, exception handling, human-in-the-loop checkpoints, and integration touchpoints, all\u0026amp;nbsp;to a level of specificity engineering can build against\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with\u0026amp;nbsp;an AI Engineer\u0026amp;nbsp;throughout the build, translating client requirements into technical specs,\u0026amp;nbsp;validating\u0026amp;nbsp;outputs against business intent, and brokering trade-offs (quality vs. speed vs. cost vs. risk) in plain language\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead change management on the client side:\u0026amp;nbsp;stakeholder alignment, communication plans, training rollout, and adoption tracking\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own the client relationship end-to-end: scope, expectations, status updates, escalations, and executive readouts. Serve as the single point of accountability for client outcomes\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Run post-deployment business reviews to measure realized impact, surface follow-on opportunities, and build the case for portfolio expansion\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contribute internally by codifying reusable discovery frameworks, ROI models, workflow templates, and industry playbooks that scale across the practice\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Our ideal AI Process Consultant has the following qualifications:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Bachelor\u0026#39;s degree in Business, Engineering, Operations, Economics, Computer Science, or a related field\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Must be legally authorized to work in the United States without sponsorship now or in the future\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;2+ years of professional experience in management consulting, deployment strategy, technical program management, operations, or a similar client-facing strategic role\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated\u0026amp;nbsp;track record\u0026amp;nbsp;of driving complex projects to measurable outcomes in client or stakeholder-facing environments\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong analytical foundation — comfortable with spreadsheets, ROI modeling, basic SQL, and quantitative reasoning. Python literacy is a plus but not\u0026amp;nbsp;required\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Working knowledge of modern AI capabilities\u0026amp;nbsp;and\u0026amp;nbsp;what LLMs, agents, and RAG systems can and\u0026amp;nbsp;can\u0026#39;t\u0026amp;nbsp;do\u0026amp;nbsp;and the judgment to scope realistic AI solutions vs. avoid AI theater\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to work independently in ambiguous, fast-moving client environments. You\u0026amp;nbsp;attack\u0026amp;nbsp;messy problems without waiting for a project plan\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exceptional communication skills. You can run a discovery interview with a warehouse\u0026amp;nbsp;foreman\u0026amp;nbsp;and an executive readout with a CEO on the same day\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Problem-solver who gets energy from sitting across the desk from a real operator and figuring out where the friction\u0026amp;nbsp;actually is\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Willingness to travel regularly to client sites throughout the\u0026amp;nbsp;Cleveland and Columbus\u0026amp;nbsp;area (estimated\u0026amp;nbsp;up to 50%) \u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Preferred\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Prior consulting experience at a top firm (MBB, Big 4 Strategy, Deloitte, Accenture, or boutique strategy/operations firm) or a deployment-strategy / forward-deployed role at a software company\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience leading process re-engineering, workflow automation, or digital transformation engagements end-to-end\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with workflow automation platforms (Zapier, Make, n8n) or major SaaS systems (CRMs, ERPs, ticketing, document management) at the level of \u0026quot;I can spec an integration without help\u0026quot;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working with SMB clients\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in legal services or law firms\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;The targeted base salary for this role is $120,000 - $150,000 per year and will operate out of the Accellis office(s) on a hybrid basis.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Lyra Tech Group is an equal opportunity employer. We celebrate diverse perspectives and are committed to building an inclusive team.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;","departments":[{"id":4025922008,"name":"Technology","child_ids":[],"parent_id":null}],"offices":[{"id":4022197008,"name":"Lyra HQ","location":"Chicago","child_ids":[],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/lyratechgroup/jobs/5219888008","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4474663008,"location":{"name":"Cleveland | Tampa | San Diego | Portland, ME"},"metadata":null,"id":5219888008,"updated_at":"2026-06-02T15:41:08-04:00","requisition_id":"260","title":"AI Process Consultant","company_name":"Lyra Technology Group","first_published":"2026-05-13T19:41:22-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;http://www.lyratechgroup.com/\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot; data-ccp-charstyle-defn=\u0026quot;{\u0026amp;quot;ObjectId\u0026amp;quot;:\u0026amp;quot;ac0262f4-8a9e-5820-b908-2d943c5f7113|1\u0026amp;quot;,\u0026amp;quot;ClassId\u0026amp;quot;:1073872969,\u0026amp;quot;Properties\u0026amp;quot;:[201342446,\u0026amp;quot;1\u0026amp;quot;,201342447,\u0026amp;quot;5\u0026amp;quot;,201342448,\u0026amp;quot;1\u0026amp;quot;,201342449,\u0026amp;quot;1\u0026amp;quot;,469777841,\u0026amp;quot;Calibri\u0026amp;quot;,469777842,\u0026amp;quot;\u0026amp;quot;,469777843,\u0026amp;quot;Calibri\u0026amp;quot;,469777844,\u0026amp;quot;Calibri\u0026amp;quot;,201341986,\u0026amp;quot;1\u0026amp;quot;,469769226,\u0026amp;quot;Calibri\u0026amp;quot;,268442635,\u0026amp;quot;22\u0026amp;quot;,469775450,\u0026amp;quot;normaltextrun\u0026amp;quot;,201340122,\u0026amp;quot;1\u0026amp;quot;,134233614,\u0026amp;quot;true\u0026amp;quot;,469778129,\u0026amp;quot;normaltextrun\u0026amp;quot;,335572020,\u0026amp;quot;1\u0026amp;quot;,469778324,\u0026amp;quot;Default Paragraph Font\u0026amp;quot;]}\u0026quot;\u0026gt;Lyra Technology Group\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;\u0026amp;nbsp;is a\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;p\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;rivate\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;e\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;quity-backed holding company that invests in and\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;operates\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;\u0026amp;nbsp;industry leading technology service businesses. Our companies are\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;operated\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;\u0026amp;nbsp;independently by exceptional management teams. Companies that join our group\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;retain\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;\u0026amp;nbsp;the employees, name, and culture that have made them successful. As a platform of\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;a href=\u0026quot;http://www.evergreensg.com/\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;Evergreen\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;Services\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;\u0026amp;nbsp;Group\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;, we never divest from businesses we partner with and approach every decision with the goal of driving sustainable and healthy growth over the long term. \u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;eop\u0026quot; data-ccp-charstyle-defn=\u0026quot;{\u0026amp;quot;ObjectId\u0026amp;quot;:\u0026amp;quot;920dbcde-2834-5e15-a5fa-062170b236ba|1\u0026amp;quot;,\u0026amp;quot;ClassId\u0026amp;quot;:1073872969,\u0026amp;quot;Properties\u0026amp;quot;:[201342446,\u0026amp;quot;1\u0026amp;quot;,201342447,\u0026amp;quot;5\u0026amp;quot;,201342448,\u0026amp;quot;1\u0026amp;quot;,201342449,\u0026amp;quot;1\u0026amp;quot;,469777841,\u0026amp;quot;Calibri\u0026amp;quot;,469777842,\u0026amp;quot;\u0026amp;quot;,469777843,\u0026amp;quot;Calibri\u0026amp;quot;,469777844,\u0026amp;quot;Calibri\u0026amp;quot;,201341986,\u0026amp;quot;1\u0026amp;quot;,469769226,\u0026amp;quot;Calibri\u0026amp;quot;,268442635,\u0026amp;quot;22\u0026amp;quot;,469775450,\u0026amp;quot;eop\u0026amp;quot;,201340122,\u0026amp;quot;1\u0026amp;quot;,134233614,\u0026amp;quot;true\u0026amp;quot;,469778129,\u0026amp;quot;eop\u0026amp;quot;,335572020,\u0026amp;quot;1\u0026amp;quot;,469778324,\u0026amp;quot;Default Paragraph Font\u0026amp;quot;]}\u0026quot;\u0026gt; \u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;\u0026lt;span data-ccp-parastyle=\u0026quot;paragraph\u0026quot; data-ccp-parastyle-defn=\u0026quot;{\u0026amp;quot;ObjectId\u0026amp;quot;:\u0026amp;quot;aaed607e-c2a3-5841-9fb4-41037bfa0faf|1\u0026amp;quot;,\u0026amp;quot;ClassId\u0026amp;quot;:1073872969,\u0026amp;quot;Properties\u0026amp;quot;:[201342446,\u0026amp;quot;1\u0026amp;quot;,201342447,\u0026amp;quot;5\u0026amp;quot;,201342448,\u0026amp;quot;1\u0026amp;quot;,201342449,\u0026amp;quot;1\u0026amp;quot;,469777841,\u0026amp;quot;Times New Roman\u0026amp;quot;,469777842,\u0026amp;quot;Times New Roman\u0026amp;quot;,469777843,\u0026amp;quot;Times New Roman\u0026amp;quot;,469777844,\u0026amp;quot;Times New Roman\u0026amp;quot;,201341986,\u0026amp;quot;1\u0026amp;quot;,469769226,\u0026amp;quot;Times New Roman\u0026amp;quot;,268442635,\u0026amp;quot;24\u0026amp;quot;,469775450,\u0026amp;quot;paragraph\u0026amp;quot;,201340122,\u0026amp;quot;2\u0026amp;quot;,134233614,\u0026amp;quot;true\u0026amp;quot;,469778129,\u0026amp;quot;paragraph\u0026amp;quot;,335572020,\u0026amp;quot;1\u0026amp;quot;,335559740,\u0026amp;quot;240\u0026amp;quot;,201341983,\u0026amp;quot;0\u0026amp;quot;,134233118,\u0026amp;quot;true\u0026amp;quot;,134233117,\u0026amp;quot;true\u0026amp;quot;,469778324,\u0026amp;quot;Normal\u0026amp;quot;]}\u0026quot;\u0026gt;We are looking for an AI Process Consultant (APC) for one of our operating companies. The APC will embed directly inside client businesses, uncovering the operational friction that holds them back, designing the workflows that will replace it, and partnering with AI Engineers to ship solutions that change how these organizations \u0026lt;/span\u0026gt;\u0026lt;span data-ccp-parastyle=\u0026quot;paragraph\u0026quot;\u0026gt;actually run\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-parastyle=\u0026quot;paragraph\u0026quot;\u0026gt;. You \u0026lt;/span\u0026gt;\u0026lt;span data-ccp-parastyle=\u0026quot;paragraph\u0026quot;\u0026gt;won\u0026#39;t\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-parastyle=\u0026quot;paragraph\u0026quot;\u0026gt; be writing slide decks that get filed away; \u0026lt;/span\u0026gt;\u0026lt;span data-ccp-parastyle=\u0026quot;paragraph\u0026quot;\u0026gt;you\u0026#39;ll\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-parastyle=\u0026quot;paragraph\u0026quot;\u0026gt; be on-site at small and mid-size businesses interviewing operators, mapping processes, building the business case, and owning client outcomes from first conversation through post-deployment adoption. You care about the outcome, not the deck. \u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:true,\u0026amp;quot;134233118\u0026amp;quot;:true,\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335557856\u0026amp;quot;:16777215,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;\u0026lt;span data-ccp-parastyle=\u0026quot;paragraph\u0026quot;\u0026gt;This is a hands-on, client-facing\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-parastyle=\u0026quot;paragraph\u0026quot;\u0026gt;strategy role\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-parastyle=\u0026quot;paragraph\u0026quot;\u0026gt;\u0026amp;nbsp;built for someone who is as comfortable diagramming a workflow with C-Suite leaders as they are co-piloting a build session with engineers. \u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:true,\u0026amp;quot;134233118\u0026amp;quot;:true,\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335557856\u0026amp;quot;:16777215,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;\u0026lt;span data-ccp-parastyle=\u0026quot;paragraph\u0026quot;\u0026gt;Your work as an APC will include several components: \u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:true,\u0026amp;quot;134233118\u0026amp;quot;:true,\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335557856\u0026amp;quot;:16777215,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;\u0026lt;span data-ccp-parastyle=\u0026quot;No Spacing\u0026quot;\u0026gt;Embed directly with clients to run discovery, interviewing operators across roles, \u0026lt;/span\u0026gt;\u0026lt;span data-ccp-parastyle=\u0026quot;No Spacing\u0026quot;\u0026gt;observing\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-parastyle=\u0026quot;No Spacing\u0026quot;\u0026gt; live workflows, and mapping current-state processes that surface high-ROI opportunities for AI and automation \u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;\u0026lt;span data-ccp-parastyle=\u0026quot;No Spacing\u0026quot;\u0026gt;Build the business case for each engagement: quantify the cost of the status quo, model expected ROI, and prioritize a sequenced roadmap of automation opportunities the client can act on \u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;\u0026lt;span data-ccp-parastyle=\u0026quot;No Spacing\u0026quot;\u0026gt;Design future-state workflows in detail: process diagrams, decision logic, exception handling, human-in-the-loop checkpoints, and integration touchpoints, all to a level of specificity engineering can build against \u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;\u0026lt;span data-ccp-parastyle=\u0026quot;No Spacing\u0026quot;\u0026gt;Partner with \u0026lt;/span\u0026gt;\u0026lt;span data-ccp-parastyle=\u0026quot;No Spacing\u0026quot;\u0026gt;an AI Engineer\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-parastyle=\u0026quot;No Spacing\u0026quot;\u0026gt; throughout the build, translating client requirements into technical specs, \u0026lt;/span\u0026gt;\u0026lt;span data-ccp-parastyle=\u0026quot;No Spacing\u0026quot;\u0026gt;validating\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-parastyle=\u0026quot;No Spacing\u0026quot;\u0026gt; outputs against business intent, and brokering trade-offs (quality vs. speed vs. cost vs. risk) in plain language \u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;\u0026lt;span data-ccp-parastyle=\u0026quot;No Spacing\u0026quot;\u0026gt;Lead change management on the client side: stakeholder alignment, communication plans, training rollout, and adoption tracking  \u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;\u0026lt;span data-ccp-parastyle=\u0026quot;No Spacing\u0026quot;\u0026gt;Own the client relationship end-to-end: scope, expectations, status updates, escalations, and executive readouts. Serve as the single point of accountability for client outcomes \u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;\u0026lt;span data-ccp-parastyle=\u0026quot;No Spacing\u0026quot;\u0026gt;Run post-deployment business reviews to measure realized impact, surface follow-on opportunities, and build the case for portfolio expansion \u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;\u0026lt;span data-ccp-parastyle=\u0026quot;No Spacing\u0026quot;\u0026gt;Contribute internally by codifying reusable discovery frameworks, ROI models, workflow templates, and industry playbooks that scale across the practice \u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;\u0026lt;span data-ccp-parastyle=\u0026quot;paragraph\u0026quot;\u0026gt;Our ideal APC has the following qualifications: \u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:true,\u0026amp;quot;134233118\u0026amp;quot;:true,\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335557856\u0026amp;quot;:16777215,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;\u0026lt;span data-ccp-parastyle=\u0026quot;No Spacing\u0026quot;\u0026gt;Bachelor\u0026#39;s degree in Business\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-parastyle=\u0026quot;No Spacing\u0026quot;\u0026gt;, Engineering, Operations, Economics, Computer Science, or a related field \u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;\u0026lt;span data-ccp-parastyle=\u0026quot;No Spacing\u0026quot;\u0026gt;Must be legally authorized to work in the United States without sponsorship now or in the future\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;\u0026lt;span data-ccp-parastyle=\u0026quot;No Spacing\u0026quot;\u0026gt;2+ years of professional experience in management consulting, deployment strategy, technical program management, operations, or a similar client-facing strategic role \u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;\u0026lt;span data-ccp-parastyle=\u0026quot;No Spacing\u0026quot;\u0026gt;Demonstrated \u0026lt;/span\u0026gt;\u0026lt;span data-ccp-parastyle=\u0026quot;No Spacing\u0026quot;\u0026gt;track record\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-parastyle=\u0026quot;No Spacing\u0026quot;\u0026gt; of driving complex projects to measurable outcomes in client or stakeholder-facing environments \u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;\u0026lt;span data-ccp-parastyle=\u0026quot;No Spacing\u0026quot;\u0026gt;Strong analytical foundation — comfortable with spreadsheets, ROI modeling, basic SQL, and quantitative reasoning. Python literacy is a plus but not \u0026lt;/span\u0026gt;\u0026lt;span data-ccp-parastyle=\u0026quot;No Spacing\u0026quot;\u0026gt;required\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-parastyle=\u0026quot;No Spacing\u0026quot;\u0026gt; \u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335557856\u0026amp;quot;:16777215,\u0026amp;quot;335559739\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;\u0026lt;span data-ccp-parastyle=\u0026quot;No Spacing\u0026quot;\u0026gt;Working knowledge of modern AI capabilities and what LLMs, agents, and RAG systems can and \u0026lt;/span\u0026gt;\u0026lt;span data-ccp-parastyle=\u0026quot;No Spacing\u0026quot;\u0026gt;can\u0026#39;t\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-parastyle=\u0026quot;No Spacing\u0026quot;\u0026gt; do and the judgment to scope realistic AI solutions vs. avoid AI theater \u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;\u0026lt;span data-ccp-parastyle=\u0026quot;No Spacing\u0026quot;\u0026gt;Ability to work independently in ambiguous, fast-moving client environments. You attack messy problems without waiting for a project plan \u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;\u0026lt;span data-ccp-parastyle=\u0026quot;No Spacing\u0026quot;\u0026gt;Exceptional communication skills. You can run a discovery interview with a warehouse \u0026lt;/span\u0026gt;\u0026lt;span data-ccp-parastyle=\u0026quot;No Spacing\u0026quot;\u0026gt;foreman\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-parastyle=\u0026quot;No Spacing\u0026quot;\u0026gt; and an executive readout with a CEO on the same day \u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;\u0026lt;span data-ccp-parastyle=\u0026quot;No Spacing\u0026quot;\u0026gt;Problem-solver who gets energy from sitting across the desk from a real operator and figuring out where the friction \u0026lt;/span\u0026gt;\u0026lt;span data-ccp-parastyle=\u0026quot;No Spacing\u0026quot;\u0026gt;actually is\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-parastyle=\u0026quot;No Spacing\u0026quot;\u0026gt; \u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;\u0026lt;span data-ccp-parastyle=\u0026quot;No Spacing\u0026quot;\u0026gt;Preferred \u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;\u0026lt;span data-ccp-parastyle=\u0026quot;No Spacing\u0026quot;\u0026gt;Prior consulting experience at a top firm (MBB, Big 4 Strategy, Deloitte, Accenture, or boutique strategy/operations firm) or a deployment-strategy / forward-deployed role at a software company \u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;\u0026lt;span data-ccp-parastyle=\u0026quot;No Spacing\u0026quot;\u0026gt;Experience leading process re-engineering, workflow automation, or digital transformation engagements end-to-end \u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;\u0026lt;span data-ccp-parastyle=\u0026quot;No Spacing\u0026quot;\u0026gt;Familiarity with workflow automation platforms (Zapier, Make, n8n) or major SaaS systems (CRMs, ERPs, ticketing, document management) at the level of \u0026quot;I can spec an integration without help\u0026quot; \u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;\u0026lt;span data-ccp-parastyle=\u0026quot;No Spacing\u0026quot;\u0026gt;Experience working with SMB clients across industries such as professional services, healthcare, \u0026lt;/span\u0026gt;\u0026lt;span data-ccp-parastyle=\u0026quot;No Spacing\u0026quot;\u0026gt;logistics\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-parastyle=\u0026quot;No Spacing\u0026quot;\u0026gt;, or retail \u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;\u0026lt;span data-ccp-parastyle=\u0026quot;paragraph\u0026quot;\u0026gt;The targeted salary range for this role is\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-parastyle=\u0026quot;paragraph\u0026quot;\u0026gt;$120,000 - $150,000\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-parastyle=\u0026quot;paragraph\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-parastyle=\u0026quot;paragraph\u0026quot;\u0026gt;per year. You must live within a reasonable commuting distance of the operating company and be willing to travel to client sites as needed.\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;\u0026lt;span data-ccp-parastyle=\u0026quot;paragraph\u0026quot;\u0026gt;Lyra Tech Group is an equal opportunity employer. We celebrate diverse perspectives and are committed to building an inclusive team.\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:true,\u0026amp;quot;134233118\u0026amp;quot;:true,\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335557856\u0026amp;quot;:16777215,\u0026amp;quot;335559739\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;","departments":[{"id":4025922008,"name":"Technology","child_ids":[],"parent_id":null}],"offices":[{"id":4022197008,"name":"Lyra HQ","location":"Chicago","child_ids":[],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/lyratechgroup/jobs/5236094008","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4482403008,"location":{"name":"Tampa, FL"},"metadata":null,"id":5236094008,"updated_at":"2026-05-29T16:02:19-04:00","requisition_id":"288","title":"AI Process Consultant","company_name":"Lyra Technology Group","first_published":"2026-05-29T16:02:19-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;http://www.lyratechgroup.com/\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot; data-ccp-charstyle-defn=\u0026quot;{\u0026amp;quot;ObjectId\u0026amp;quot;:\u0026amp;quot;ac0262f4-8a9e-5820-b908-2d943c5f7113|1\u0026amp;quot;,\u0026amp;quot;ClassId\u0026amp;quot;:1073872969,\u0026amp;quot;Properties\u0026amp;quot;:[201342446,\u0026amp;quot;1\u0026amp;quot;,201342447,\u0026amp;quot;5\u0026amp;quot;,201342448,\u0026amp;quot;1\u0026amp;quot;,201342449,\u0026amp;quot;1\u0026amp;quot;,469777841,\u0026amp;quot;Calibri\u0026amp;quot;,469777842,\u0026amp;quot;\u0026amp;quot;,469777843,\u0026amp;quot;Calibri\u0026amp;quot;,469777844,\u0026amp;quot;Calibri\u0026amp;quot;,201341986,\u0026amp;quot;1\u0026amp;quot;,469769226,\u0026amp;quot;Calibri\u0026amp;quot;,268442635,\u0026amp;quot;22\u0026amp;quot;,469775450,\u0026amp;quot;normaltextrun\u0026amp;quot;,201340122,\u0026amp;quot;1\u0026amp;quot;,134233614,\u0026amp;quot;true\u0026amp;quot;,469778129,\u0026amp;quot;normaltextrun\u0026amp;quot;,335572020,\u0026amp;quot;1\u0026amp;quot;,469778324,\u0026amp;quot;Default Paragraph Font\u0026amp;quot;]}\u0026quot;\u0026gt;Lyra Technology Group\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;\u0026amp;nbsp;is a\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;p\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;rivate\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;e\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;quity-backed holding company that invests in and\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;operates\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;\u0026amp;nbsp;industry leading technology service businesses. Our companies are\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;operated\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;\u0026amp;nbsp;independently by exceptional management teams. Companies that join our group\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;retain\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;\u0026amp;nbsp;the employees, name, and culture that have made them successful. As a platform of\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;a href=\u0026quot;http://www.evergreensg.com/\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;Evergreen\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;Services\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;\u0026amp;nbsp;Group\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;, we never divest from businesses we partner with and approach every decision with the goal of driving sustainable and healthy growth over the long term. \u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;eop\u0026quot; data-ccp-charstyle-defn=\u0026quot;{\u0026amp;quot;ObjectId\u0026amp;quot;:\u0026amp;quot;920dbcde-2834-5e15-a5fa-062170b236ba|1\u0026amp;quot;,\u0026amp;quot;ClassId\u0026amp;quot;:1073872969,\u0026amp;quot;Properties\u0026amp;quot;:[201342446,\u0026amp;quot;1\u0026amp;quot;,201342447,\u0026amp;quot;5\u0026amp;quot;,201342448,\u0026amp;quot;1\u0026amp;quot;,201342449,\u0026amp;quot;1\u0026amp;quot;,469777841,\u0026amp;quot;Calibri\u0026amp;quot;,469777842,\u0026amp;quot;\u0026amp;quot;,469777843,\u0026amp;quot;Calibri\u0026amp;quot;,469777844,\u0026amp;quot;Calibri\u0026amp;quot;,201341986,\u0026amp;quot;1\u0026amp;quot;,469769226,\u0026amp;quot;Calibri\u0026amp;quot;,268442635,\u0026amp;quot;22\u0026amp;quot;,469775450,\u0026amp;quot;eop\u0026amp;quot;,201340122,\u0026amp;quot;1\u0026amp;quot;,134233614,\u0026amp;quot;true\u0026amp;quot;,469778129,\u0026amp;quot;eop\u0026amp;quot;,335572020,\u0026amp;quot;1\u0026amp;quot;,469778324,\u0026amp;quot;Default Paragraph Font\u0026amp;quot;]}\u0026quot;\u0026gt; \u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;AI Process Consultant\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://atlasps.com/about-atlas-professional-services/\u0026quot;\u0026gt;Atlas\u0026lt;/a\u0026gt;, a Lyra Technology\u0026amp;nbsp;Group portfolio company, is looking for an AI Process Consultant\u0026amp;nbsp;(APC). The APC will\u0026amp;nbsp;embed directly inside\u0026amp;nbsp;client\u0026amp;nbsp;businesses, uncovering\u0026amp;nbsp;the operational friction that holds them back, designing\u0026amp;nbsp;the workflows that will replace it, and partnering\u0026amp;nbsp;with\u0026amp;nbsp;AI Engineers\u0026amp;nbsp;to ship solutions that change how these organizations\u0026amp;nbsp;actually run. You\u0026amp;nbsp;won\u0026#39;t\u0026amp;nbsp;be writing slide decks that get filed away;\u0026amp;nbsp;you\u0026#39;ll\u0026amp;nbsp;be on-site at small and mid-size businesses interviewing operators, mapping processes, building the business case, and owning client outcomes from first conversation through post-deployment adoption.\u0026amp;nbsp;You care about the outcome, not the deck.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This is a hands-on, client-facing strategy role built for someone who is as comfortable diagramming a workflow with\u0026amp;nbsp;C-Suite leaders\u0026amp;nbsp;as they are co-piloting a build session with engineers.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your work as an AI Process Consultant will include several components:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Embed directly with clients to run discovery,\u0026amp;nbsp;interviewing operators across roles,\u0026amp;nbsp;observing\u0026amp;nbsp;live workflows, and mapping current-state processes that surface high-ROI opportunities for AI and automation\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build the business case for each engagement: quantify the cost of the status quo, model expected ROI, and prioritize a sequenced roadmap of automation opportunities the client can act on\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Design future-state workflows in detail:\u0026amp;nbsp;process diagrams, decision logic, exception handling, human-in-the-loop checkpoints, and integration touchpoints, all\u0026amp;nbsp;to a level of specificity engineering can build against\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with\u0026amp;nbsp;an AI Engineer\u0026amp;nbsp;throughout the build, translating client requirements into technical specs,\u0026amp;nbsp;validating\u0026amp;nbsp;outputs against business intent, and brokering trade-offs (quality vs. speed vs. cost vs. risk) in plain language\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead change management on the client side:\u0026amp;nbsp;stakeholder alignment, communication plans, training rollout, and adoption tracking\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own the client relationship end-to-end: scope, expectations, status updates, escalations, and executive readouts. Serve as the single point of accountability for client outcomes\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Run post-deployment business reviews to measure realized impact, surface follow-on opportunities, and build the case for portfolio expansion\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contribute internally by codifying reusable discovery frameworks, ROI models, workflow templates, and industry playbooks that scale across the practice\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Our ideal AI Process Consultant has the following qualifications:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Bachelor\u0026#39;s degree in Business, Engineering, Operations, Economics, Computer Science, or a related field\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Must be legally authorized to work in the United States without sponsorship now or in the future\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;2+ years of professional experience in management consulting, deployment strategy, technical program management, operations, or a similar client-facing strategic role\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated\u0026amp;nbsp;track record\u0026amp;nbsp;of driving complex projects to measurable outcomes in client or stakeholder-facing environments\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong analytical foundation — comfortable with spreadsheets, ROI modeling, basic SQL, and quantitative reasoning. Python literacy is a plus but not\u0026amp;nbsp;required\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Working knowledge of modern AI capabilities\u0026amp;nbsp;and\u0026amp;nbsp;what LLMs, agents, and RAG systems can and\u0026amp;nbsp;can\u0026#39;t\u0026amp;nbsp;do\u0026amp;nbsp;and the judgment to scope realistic AI solutions vs. avoid AI theater\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to work independently in ambiguous, fast-moving client environments. You\u0026amp;nbsp;attack\u0026amp;nbsp;messy problems without waiting for a project plan\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exceptional communication skills. You can run a discovery interview with a warehouse\u0026amp;nbsp;foreman\u0026amp;nbsp;and an executive readout with a CEO on the same day\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Problem-solver who gets energy from sitting across the desk from a real operator and figuring out where the friction\u0026amp;nbsp;actually is\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Willingness to travel regularly to client sites throughout the\u0026amp;nbsp;Tampa area (estimated\u0026amp;nbsp;up to 50%) \u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;Preferred\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Prior consulting experience at a top firm (MBB, Big 4 Strategy, Deloitte, Accenture, or boutique strategy/operations firm) or a deployment-strategy / forward-deployed role at a software company\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience leading process re-engineering, workflow automation, or digital transformation engagements end-to-end\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with workflow automation platforms (Zapier, Make, n8n) or major SaaS systems (CRMs, ERPs, ticketing, document management) at the level of \u0026quot;I can spec an integration without help\u0026quot;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working with SMB clients\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in construction, professional services, nonprofits and/or healthcare is a plus\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;The targeted base salary for this role is $120,000 - $150,000 per year and will operate out of the Atlas office on a hybrid basis.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Lyra Tech Group is an equal opportunity employer. We celebrate diverse perspectives and are committed to building an inclusive team.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;","departments":[{"id":4025922008,"name":"Technology","child_ids":[],"parent_id":null}],"offices":[{"id":4022197008,"name":"Lyra HQ","location":"Chicago","child_ids":[],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/lyratechgroup/jobs/5211205008","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"education":"education_required","internal_job_id":4470262008,"location":{"name":"Sydney"},"metadata":null,"id":5211205008,"updated_at":"2026-05-06T22:10:34-04:00","requisition_id":"255","title":"Business Development Manager - Centrered IT","company_name":"Lyra Technology Group","first_published":"2026-05-05T22:38:43-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;http://www.lyratechgroup.com/\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot; data-ccp-charstyle-defn=\u0026quot;{\u0026amp;quot;ObjectId\u0026amp;quot;:\u0026amp;quot;ac0262f4-8a9e-5820-b908-2d943c5f7113|1\u0026amp;quot;,\u0026amp;quot;ClassId\u0026amp;quot;:1073872969,\u0026amp;quot;Properties\u0026amp;quot;:[201342446,\u0026amp;quot;1\u0026amp;quot;,201342447,\u0026amp;quot;5\u0026amp;quot;,201342448,\u0026amp;quot;1\u0026amp;quot;,201342449,\u0026amp;quot;1\u0026amp;quot;,469777841,\u0026amp;quot;Calibri\u0026amp;quot;,469777842,\u0026amp;quot;\u0026amp;quot;,469777843,\u0026amp;quot;Calibri\u0026amp;quot;,469777844,\u0026amp;quot;Calibri\u0026amp;quot;,201341986,\u0026amp;quot;1\u0026amp;quot;,469769226,\u0026amp;quot;Calibri\u0026amp;quot;,268442635,\u0026amp;quot;22\u0026amp;quot;,469775450,\u0026amp;quot;normaltextrun\u0026amp;quot;,201340122,\u0026amp;quot;1\u0026amp;quot;,134233614,\u0026amp;quot;true\u0026amp;quot;,469778129,\u0026amp;quot;normaltextrun\u0026amp;quot;,335572020,\u0026amp;quot;1\u0026amp;quot;,469778324,\u0026amp;quot;Default Paragraph Font\u0026amp;quot;]}\u0026quot;\u0026gt;Lyra Technology Group\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;\u0026amp;nbsp;is a\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;p\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;rivate\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;e\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;quity-backed holding company that invests in and\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;operates\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;\u0026amp;nbsp;industry leading technology service businesses. Our companies are\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;operated\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;\u0026amp;nbsp;independently by exceptional management teams. Companies that join our group\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;retain\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;\u0026amp;nbsp;the employees, name, and culture that have made them successful. As a platform of\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;a href=\u0026quot;http://www.evergreensg.com/\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;Evergreen\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;Services\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;\u0026amp;nbsp;Group\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;, we never divest from businesses we partner with and approach every decision with the goal of driving sustainable and healthy growth over the long term. \u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;eop\u0026quot; data-ccp-charstyle-defn=\u0026quot;{\u0026amp;quot;ObjectId\u0026amp;quot;:\u0026amp;quot;920dbcde-2834-5e15-a5fa-062170b236ba|1\u0026amp;quot;,\u0026amp;quot;ClassId\u0026amp;quot;:1073872969,\u0026amp;quot;Properties\u0026amp;quot;:[201342446,\u0026amp;quot;1\u0026amp;quot;,201342447,\u0026amp;quot;5\u0026amp;quot;,201342448,\u0026amp;quot;1\u0026amp;quot;,201342449,\u0026amp;quot;1\u0026amp;quot;,469777841,\u0026amp;quot;Calibri\u0026amp;quot;,469777842,\u0026amp;quot;\u0026amp;quot;,469777843,\u0026amp;quot;Calibri\u0026amp;quot;,469777844,\u0026amp;quot;Calibri\u0026amp;quot;,201341986,\u0026amp;quot;1\u0026amp;quot;,469769226,\u0026amp;quot;Calibri\u0026amp;quot;,268442635,\u0026amp;quot;22\u0026amp;quot;,469775450,\u0026amp;quot;eop\u0026amp;quot;,201340122,\u0026amp;quot;1\u0026amp;quot;,134233614,\u0026amp;quot;true\u0026amp;quot;,469778129,\u0026amp;quot;eop\u0026amp;quot;,335572020,\u0026amp;quot;1\u0026amp;quot;,469778324,\u0026amp;quot;Default Paragraph Font\u0026amp;quot;]}\u0026quot;\u0026gt; \u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About The Position\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;One of our operating companies, \u0026lt;a href=\u0026quot;https://centrered.com.au/about-us/\u0026quot;\u0026gt;Centrered IT\u0026lt;/a\u0026gt;, is looking for a Business Development Manager in Sydney.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;As the Business Development Manager at Centrered, you will work closely with the CEO to drive new business growth and revenue. This is a high-impact role focused on generating Monthly Recurring Revenue and Professional Services opportunities within the Sydney market.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This is a fully remote position, with travel required for in-person client meetings within Sydney. The main office is Canberra-based, giving you flexibility to work remotely while staying connected to a high-performing team.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Partner with the CEO to execute the sales strategy and achieve growth targets\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify, prospect and convert new business opportunities across SMB and mid-market clients\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead client meetings, uncover needs and present tailored IT managed services solutions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build and maintain strong client relationships and manage your pipeline through CRM\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with Marketing to drive lead generation and campaign alignment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Prepare proposals, negotiate terms and close profitable deals\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Track and report on pipeline performance, forecasts, and conversion rates\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Conduct market and competitor analysis to identify growth opportunities\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Attend industry events and networking opportunities as required\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate internally to ensure a seamless client experience from sale through to delivery\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Act as a key point of contact for clients, managing post-sale engagement where needed\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain accurate records, forecasts, and reporting within CRM and PSA systems\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Skills Required\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Minimum 5+ years in a Business Development or similar sales role (MSP experience highly desirable)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven track record of achieving or exceeding revenue targets\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong network and ability to generate leads independently\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with Microsoft 365 / Modern Workplace solutions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Solid understanding of the IT managed services landscape\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated consultative selling and full sales lifecycle management\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong commercial acumen with a focus on pipeline, forecasting and conversion\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent communication, negotiation and relationship-building skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;High level of CRM discipline and pipeline management\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Self-motivated with the ability to manage priorities and work autonomously\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong problem-solving skills and a proactive, solutions-focused mindset\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Benefits\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Sydney-based fully remote role with flexibility and autonomy\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Direct exposure to leadership and strategic decision-making\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Dedicated professional development time\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborative and growth-focused team culture\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;","departments":[{"id":4039489008,"name":"Sales","child_ids":[],"parent_id":null}],"offices":[{"id":4036632008,"name":"ANZ","location":"Tamworth, New South Wales, Australia","child_ids":[],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/lyratechgroup/jobs/5146852008","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"education":"education_required","internal_job_id":4440134008,"location":{"name":"Brisbane"},"metadata":null,"id":5146852008,"updated_at":"2026-03-23T00:15:34-04:00","requisition_id":"220","title":"Business Development Representative - Redd","company_name":"Lyra Technology Group","first_published":"2026-03-08T23:49:31-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;http://www.lyratechgroup.com/\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot; data-ccp-charstyle-defn=\u0026quot;{\u0026amp;quot;ObjectId\u0026amp;quot;:\u0026amp;quot;ac0262f4-8a9e-5820-b908-2d943c5f7113|1\u0026amp;quot;,\u0026amp;quot;ClassId\u0026amp;quot;:1073872969,\u0026amp;quot;Properties\u0026amp;quot;:[201342446,\u0026amp;quot;1\u0026amp;quot;,201342447,\u0026amp;quot;5\u0026amp;quot;,201342448,\u0026amp;quot;1\u0026amp;quot;,201342449,\u0026amp;quot;1\u0026amp;quot;,469777841,\u0026amp;quot;Calibri\u0026amp;quot;,469777842,\u0026amp;quot;\u0026amp;quot;,469777843,\u0026amp;quot;Calibri\u0026amp;quot;,469777844,\u0026amp;quot;Calibri\u0026amp;quot;,201341986,\u0026amp;quot;1\u0026amp;quot;,469769226,\u0026amp;quot;Calibri\u0026amp;quot;,268442635,\u0026amp;quot;22\u0026amp;quot;,469775450,\u0026amp;quot;normaltextrun\u0026amp;quot;,201340122,\u0026amp;quot;1\u0026amp;quot;,134233614,\u0026amp;quot;true\u0026amp;quot;,469778129,\u0026amp;quot;normaltextrun\u0026amp;quot;,335572020,\u0026amp;quot;1\u0026amp;quot;,469778324,\u0026amp;quot;Default Paragraph Font\u0026amp;quot;]}\u0026quot;\u0026gt;Lyra Technology Group\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;\u0026amp;nbsp;is a\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;p\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;rivate\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;e\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;quity-backed holding company that invests in and\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;operates\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;\u0026amp;nbsp;industry leading technology service businesses. Our companies are\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;operated\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;\u0026amp;nbsp;independently by exceptional management teams. Companies that join our group\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;retain\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;\u0026amp;nbsp;the employees, name, and culture that have made them successful. As a platform of\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;a href=\u0026quot;http://www.evergreensg.com/\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;Evergreen\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;Services\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;\u0026amp;nbsp;Group\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;, we never divest from businesses we partner with and approach every decision with the goal of driving sustainable and healthy growth over the long term. \u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;eop\u0026quot; data-ccp-charstyle-defn=\u0026quot;{\u0026amp;quot;ObjectId\u0026amp;quot;:\u0026amp;quot;920dbcde-2834-5e15-a5fa-062170b236ba|1\u0026amp;quot;,\u0026amp;quot;ClassId\u0026amp;quot;:1073872969,\u0026amp;quot;Properties\u0026amp;quot;:[201342446,\u0026amp;quot;1\u0026amp;quot;,201342447,\u0026amp;quot;5\u0026amp;quot;,201342448,\u0026amp;quot;1\u0026amp;quot;,201342449,\u0026amp;quot;1\u0026amp;quot;,469777841,\u0026amp;quot;Calibri\u0026amp;quot;,469777842,\u0026amp;quot;\u0026amp;quot;,469777843,\u0026amp;quot;Calibri\u0026amp;quot;,469777844,\u0026amp;quot;Calibri\u0026amp;quot;,201341986,\u0026amp;quot;1\u0026amp;quot;,469769226,\u0026amp;quot;Calibri\u0026amp;quot;,268442635,\u0026amp;quot;22\u0026amp;quot;,469775450,\u0026amp;quot;eop\u0026amp;quot;,201340122,\u0026amp;quot;1\u0026amp;quot;,134233614,\u0026amp;quot;true\u0026amp;quot;,469778129,\u0026amp;quot;eop\u0026amp;quot;,335572020,\u0026amp;quot;1\u0026amp;quot;,469778324,\u0026amp;quot;Default Paragraph Font\u0026amp;quot;]}\u0026quot;\u0026gt; \u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p style=\u0026quot;margin: 0in; font-family: Calibri; font-size: 11.0pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: bold;\u0026quot;\u0026gt;About The Position\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p style=\u0026quot;margin: 0in; font-family: Calibri; font-size: 11.0pt;\u0026quot;\u0026gt;One of our operating companies,\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://redd.com.au/\u0026quot;\u0026gt;REDD\u0026lt;/a\u0026gt;, is looking for a Business Development Representative to join their team in Brisbane.\u0026lt;/p\u0026gt;\n\u0026lt;p style=\u0026quot;margin: 0in; font-family: Calibri; font-size: 11.0pt;\u0026quot;\u0026gt;As a Business Development Representative, you will be at the forefront of our sales engine, engaging potential clients, generating new opportunities and driving pipeline growth. You will work closely with a high-performing sales team and receive the training, tools and support needed to succeed in a fast-paced, rewarding environment.\u0026lt;/p\u0026gt;\n\u0026lt;p style=\u0026quot;margin: 0in; font-family: Calibri; font-size: 11.0pt;\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p style=\u0026quot;margin: 0in; font-family: Calibri; font-size: 11.0pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: bold;\u0026quot;\u0026gt;Responsibilities:\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: Calibri; font-size: 11pt;\u0026quot;\u0026gt;Identify and engage key decision-makers across target organisations\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: Calibri; font-size: 11pt;\u0026quot;\u0026gt;Generate new business opportunities through outbound outreach (phone, email, LinkedIn)\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: Calibri; font-size: 11pt;\u0026quot;\u0026gt;Book high-quality meetings for Account Executives, contributing directly to revenue growth\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: Calibri; font-size: 11pt;\u0026quot;\u0026gt;Collaborate with the sales and growth teams to refine messaging and outreach strategies\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: Calibri; font-size: 11pt;\u0026quot;\u0026gt;Manage and track activity in CRM (HubSpot, Salesforce, or similar)\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: Calibri; font-size: 11pt;\u0026quot;\u0026gt;Bring creativity and personality to your outreach while following a proven sales process\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p style=\u0026quot;margin: 0in; font-family: Calibri; font-size: 11.0pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: bold;\u0026quot;\u0026gt;Skills required\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: Calibri; font-size: 11pt;\u0026quot;\u0026gt;2+ years’ experience in a BDR or sales role\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: Calibri; font-size: 11pt;\u0026quot;\u0026gt;Previous IT sales experience highly desirable\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: Calibri; font-size: 11pt;\u0026quot;\u0026gt;Strong prospecting, cold calling and lead qualification skills\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: Calibri; font-size: 11pt;\u0026quot;\u0026gt;Familiarity with tools like LinkedIn Sales Navigator and ZoomInfo is desirable\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: Calibri; font-size: 11pt;\u0026quot;\u0026gt;Comfortable using CRM systems and Microsoft Office\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: Calibri; font-size: 11pt;\u0026quot;\u0026gt;Excellent communication skills with a natural ability to build rapport\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: Calibri; font-size: 11pt;\u0026quot;\u0026gt;Resilient, self-motivated, and driven to exceed targets\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p style=\u0026quot;margin: 0in; font-family: Calibri; font-size: 11.0pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: bold;\u0026quot;\u0026gt;Benefits\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: Calibri; font-size: 11pt;\u0026quot;\u0026gt;AUD $85K–$105K (inclusive of super) + commission structure\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: Calibri; font-size: 11pt;\u0026quot;\u0026gt;Clear progression pathway to Business Development Manager\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: Calibri; font-size: 11pt;\u0026quot;\u0026gt;Ongoing training, coaching and career development\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: Calibri; font-size: 11pt;\u0026quot;\u0026gt;Hybrid working\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: Calibri; font-size: 11pt;\u0026quot;\u0026gt;Monthly team events with Club REDD\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: Calibri; font-size: 11pt;\u0026quot;\u0026gt;Supportive, high-energy team culture\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;/p\u0026gt;","departments":[{"id":4025922008,"name":"Technology","child_ids":[],"parent_id":null}],"offices":[{"id":4036632008,"name":"ANZ","location":"Tamworth, New South Wales, Australia","child_ids":[],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/lyratechgroup/jobs/5225212008","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4477106008,"location":{"name":"Calgary, Alberta"},"metadata":null,"id":5225212008,"updated_at":"2026-05-19T12:29:41-04:00","requisition_id":"270","title":"Director of  IT Service","company_name":"Lyra Technology Group","first_published":"2026-05-19T12:29:41-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;http://www.lyratechgroup.com/\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot; data-ccp-charstyle-defn=\u0026quot;{\u0026amp;quot;ObjectId\u0026amp;quot;:\u0026amp;quot;ac0262f4-8a9e-5820-b908-2d943c5f7113|1\u0026amp;quot;,\u0026amp;quot;ClassId\u0026amp;quot;:1073872969,\u0026amp;quot;Properties\u0026amp;quot;:[201342446,\u0026amp;quot;1\u0026amp;quot;,201342447,\u0026amp;quot;5\u0026amp;quot;,201342448,\u0026amp;quot;1\u0026amp;quot;,201342449,\u0026amp;quot;1\u0026amp;quot;,469777841,\u0026amp;quot;Calibri\u0026amp;quot;,469777842,\u0026amp;quot;\u0026amp;quot;,469777843,\u0026amp;quot;Calibri\u0026amp;quot;,469777844,\u0026amp;quot;Calibri\u0026amp;quot;,201341986,\u0026amp;quot;1\u0026amp;quot;,469769226,\u0026amp;quot;Calibri\u0026amp;quot;,268442635,\u0026amp;quot;22\u0026amp;quot;,469775450,\u0026amp;quot;normaltextrun\u0026amp;quot;,201340122,\u0026amp;quot;1\u0026amp;quot;,134233614,\u0026amp;quot;true\u0026amp;quot;,469778129,\u0026amp;quot;normaltextrun\u0026amp;quot;,335572020,\u0026amp;quot;1\u0026amp;quot;,469778324,\u0026amp;quot;Default Paragraph Font\u0026amp;quot;]}\u0026quot;\u0026gt;Lyra Technology Group\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;\u0026amp;nbsp;is a\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;p\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;rivate\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;e\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;quity-backed holding company that invests in and\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;operates\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;\u0026amp;nbsp;industry leading technology service businesses. Our companies are\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;operated\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;\u0026amp;nbsp;independently by exceptional management teams. Companies that join our group\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;retain\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;\u0026amp;nbsp;the employees, name, and culture that have made them successful. As a platform of\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;a href=\u0026quot;http://www.evergreensg.com/\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;Evergreen\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;Services\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;\u0026amp;nbsp;Group\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;, we never divest from businesses we partner with and approach every decision with the goal of driving sustainable and healthy growth over the long term. \u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;eop\u0026quot; data-ccp-charstyle-defn=\u0026quot;{\u0026amp;quot;ObjectId\u0026amp;quot;:\u0026amp;quot;920dbcde-2834-5e15-a5fa-062170b236ba|1\u0026amp;quot;,\u0026amp;quot;ClassId\u0026amp;quot;:1073872969,\u0026amp;quot;Properties\u0026amp;quot;:[201342446,\u0026amp;quot;1\u0026amp;quot;,201342447,\u0026amp;quot;5\u0026amp;quot;,201342448,\u0026amp;quot;1\u0026amp;quot;,201342449,\u0026amp;quot;1\u0026amp;quot;,469777841,\u0026amp;quot;Calibri\u0026amp;quot;,469777842,\u0026amp;quot;\u0026amp;quot;,469777843,\u0026amp;quot;Calibri\u0026amp;quot;,469777844,\u0026amp;quot;Calibri\u0026amp;quot;,201341986,\u0026amp;quot;1\u0026amp;quot;,469769226,\u0026amp;quot;Calibri\u0026amp;quot;,268442635,\u0026amp;quot;22\u0026amp;quot;,469775450,\u0026amp;quot;eop\u0026amp;quot;,201340122,\u0026amp;quot;1\u0026amp;quot;,134233614,\u0026amp;quot;true\u0026amp;quot;,469778129,\u0026amp;quot;eop\u0026amp;quot;,335572020,\u0026amp;quot;1\u0026amp;quot;,469778324,\u0026amp;quot;Default Paragraph Font\u0026amp;quot;]}\u0026quot;\u0026gt; \u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;Lyra Technology Group is seeking a Director of Service to oversee all service delivery outcomes for a Managed Services Provider. \u0026amp;nbsp;This role will ensure we deliver excellent, consistent client experience while scaling profitably through clear direction, strong people leadership, and data-driven operational execution. \u0026amp;nbsp;The Director of Service owns the strategy, performance, and improvement of the service organization, supporting clients across multiple industries. You will lead through managers, build a metrics-driven culture, strengthen accountability, and ensure projects and managed services are delivered on time, on budget, and with high quality.\u0026amp;nbsp; This role has significant autonomy across service operations, budget, tooling decisions, and performance management—escalating only decisions that create significant business-wide impact or require major financial commitment through the President/Integrator.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your work as a Director of Service will include the following duties: \u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;text-decoration: underline;\u0026quot;\u0026gt;Service Leadership \u0026amp;amp; Culture\u0026lt;/span\u0026gt;\u0026lt;br\u0026gt;• \u0026amp;nbsp; \u0026amp;nbsp;Lead and coach the Service leadership team (including the Services Manager and Projects \u0026amp;amp; Improvements Manager, or their successors).\u0026lt;br\u0026gt;• \u0026amp;nbsp; \u0026amp;nbsp;Create clarity across priorities, roles, and decision rights—reducing friction over shared resources.\u0026lt;br\u0026gt;• \u0026amp;nbsp; \u0026amp;nbsp;Build a culture of accountability, continuous improvement, and \u0026quot;Help First\u0026quot; client service.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;text-decoration: underline;\u0026quot;\u0026gt;Client Experience \u0026amp;amp; Service Quality\u0026lt;/span\u0026gt;\u0026lt;br\u0026gt;• \u0026amp;nbsp; \u0026amp;nbsp;Drive consistent service delivery that improves CSAT, reduces escalations, and resolves issues with high-quality solutions.\u0026lt;br\u0026gt;• \u0026amp;nbsp; \u0026amp;nbsp;Establish a system for ticket trending and recurring-issue prevention (problem management mindset).\u0026lt;br\u0026gt;• \u0026amp;nbsp; \u0026amp;nbsp;Serve as an escalation resource as needed—primarily by ensuring the right people and processes engage quickly.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;text-decoration: underline;\u0026quot;\u0026gt;EOS Execution: Scorecard, Rhythm, and Accountability\u0026lt;/span\u0026gt;\u0026lt;br\u0026gt;• \u0026amp;nbsp; \u0026amp;nbsp;Own Service measurables and present Service performance in weekly Leadership Team (L10) meetings.\u0026lt;br\u0026gt;• \u0026amp;nbsp; \u0026amp;nbsp;Implement/maintain a service operating rhythm: scorecard cadence, weekly priorities, issue-solving, and accountability.\u0026lt;br\u0026gt;• \u0026amp;nbsp; \u0026amp;nbsp;Identify what additional KPIs The ITeam should track and implement them with discipline.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;text-decoration: underline;\u0026quot;\u0026gt;SLA Performance \u0026amp;amp; Ticketing Discipline\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;br\u0026gt;• \u0026amp;nbsp; \u0026amp;nbsp;Own SLA compliance and the underlying data integrity required to measure and improve it.\u0026lt;br\u0026gt;• \u0026amp;nbsp; \u0026amp;nbsp;Improve ticketing workflows and standards in ConnectWise so performance is reportable, accurate, and actionable.\u0026lt;br\u0026gt;• \u0026amp;nbsp; \u0026amp;nbsp;Ensure responsiveness standards are consistently met:\u0026lt;br\u0026gt;• \u0026amp;nbsp; \u0026amp;nbsp;Current Business hours: respond/pick up tickets within 4 hours (Mon–Fri) – live phone pick up with 15 minute to return a voicemail.\u0026lt;br\u0026gt;• \u0026amp;nbsp; \u0026amp;nbsp;After-hours: best-effort on-call responsiveness for calls.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;text-decoration: underline;\u0026quot;\u0026gt;Projects \u0026amp;amp; Delivery Excellence\u0026lt;/span\u0026gt;\u0026lt;br\u0026gt;• \u0026amp;nbsp; \u0026amp;nbsp;Ensure project delivery is predictable and well-managed: scope, schedule, resourcing, execution, QA/closeout.\u0026lt;br\u0026gt;• \u0026amp;nbsp; \u0026amp;nbsp;Improve project management cadence and reduce \u0026quot;project starvation\u0026quot; caused by reactive demands.\u0026lt;br\u0026gt;• \u0026amp;nbsp; \u0026amp;nbsp;Resolve the structural question of \u0026quot;dedicated projects vs. shared resources\u0026quot; using data and capacity planning.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;text-decoration: underline;\u0026quot;\u0026gt;Capacity Planning \u0026amp;amp; Org Scaling\u0026lt;/span\u0026gt;\u0026lt;br\u0026gt;• \u0026amp;nbsp; \u0026amp;nbsp;Build a capacity model that links ticket volume, SLA targets, and project demand to staffing needs.\u0026lt;br\u0026gt;• \u0026amp;nbsp; \u0026amp;nbsp;Reduce voicemail/call abandonment through improved triage, scheduling/dispatch, and resource allocation.\u0026lt;br\u0026gt;• \u0026amp;nbsp; \u0026amp;nbsp;Make hiring recommendations with clear ROI and workload justification.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;text-decoration: underline;\u0026quot;\u0026gt;Financial Ownership \u0026amp;amp; Vendor/Tool Strategy\u0026lt;/span\u0026gt;\u0026lt;br\u0026gt;• \u0026amp;nbsp; \u0026amp;nbsp;Own the Service budget and be accountable for service and project gross margin.\u0026lt;br\u0026gt;• \u0026amp;nbsp; \u0026amp;nbsp;Improve labor efficiency, utilization/throughput, realization, overtime control, and forecasting.\u0026lt;br\u0026gt;• \u0026amp;nbsp; \u0026amp;nbsp;Lead vendor management and tool cost optimization across service delivery.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;text-decoration: underline;\u0026quot;\u0026gt;Cross-Functional Alignment\u0026lt;/span\u0026gt;\u0026lt;br\u0026gt;• \u0026amp;nbsp; \u0026amp;nbsp;Partner with Sales/Account Management (relationship owners) to ensure smooth onboarding, delivery expectations, and feedback loops.\u0026lt;br\u0026gt;• \u0026amp;nbsp; \u0026amp;nbsp;Coordinate with the President/Integrator on priorities that affect the whole business (major investments, strategic changes, significant hiring).\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;text-decoration: underline;\u0026quot;\u0026gt;Measurables (Initial Weekly Scorecard Ownership)\u0026lt;/span\u0026gt;\u0026lt;br\u0026gt;• \u0026amp;nbsp; \u0026amp;nbsp;The Director of Service will own and mature the Service Scorecard. Initial weekly measurable ownership includes:\u0026lt;br\u0026gt;• \u0026amp;nbsp; \u0026amp;nbsp;SLA compliance\u0026lt;br\u0026gt;• \u0026amp;nbsp; \u0026amp;nbsp;Number of calls to voicemail (and/or abandonment rate as available)\u0026lt;br\u0026gt;• \u0026amp;nbsp; \u0026amp;nbsp;Number of escalations (with trend by tier/client)\u0026lt;br\u0026gt;• \u0026amp;nbsp; \u0026amp;nbsp;Projects over budget (and progression to on-time/on-budget/on-scope)\u0026lt;br\u0026gt;• \u0026amp;nbsp; \u0026amp;nbsp;Service team capacity (forecast vs. actual; coverage; workload vs. staffing)\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;Our ideal Director of Service has the following qualifications:\u0026lt;/strong\u0026gt;\u0026lt;br\u0026gt;• \u0026amp;nbsp; \u0026amp;nbsp;Proven leadership experience in a service delivery organization; MSP/Managed IT Services leadership experience strongly preferred.\u0026lt;br\u0026gt;• \u0026amp;nbsp; \u0026amp;nbsp;Demonstrated ability to build and run a metrics-driven operation (scorecards, forecasting, performance management).\u0026lt;br\u0026gt;• \u0026amp;nbsp; \u0026amp;nbsp;Strong people leadership: coaching managers, developing teams, handling conflict, and driving accountability.\u0026lt;br\u0026gt;• \u0026amp;nbsp; \u0026amp;nbsp;Working knowledge of MSP service delivery (ticketing/SLA systems, escalations, documentation, and project delivery).\u0026lt;br\u0026gt;• \u0026amp;nbsp; \u0026amp;nbsp;Technical credibility sufficient to set standards, review architecture, and engage in escalations when needed (without being the day-to-day engineer).\u0026lt;br\u0026gt;• \u0026amp;nbsp; \u0026amp;nbsp;Strong written and verbal communication; client-focused decision-making.\u0026lt;br\u0026gt;• \u0026amp;nbsp; \u0026amp;nbsp;Proven strategic planning skills and experience\u0026lt;br\u0026gt;• \u0026amp;nbsp; \u0026amp;nbsp;Nice to have (not required): ITIL, PMP, HDI, CISSP, EOS experience.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The targeted base compensation for this role is 130,000 -150,000 CAD and will operate out of the Calgary, Alberta office on a hybrid basis. If you\u0026#39;re motivated by meaningful client relationships, strategic selling, and a dynamic work environment—we want to hear from you.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;","departments":[{"id":4025922008,"name":"Technology","child_ids":[],"parent_id":null}],"offices":[{"id":4022197008,"name":"Lyra HQ","location":"Chicago","child_ids":[],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/lyratechgroup/jobs/5218402008","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"education":"education_required","internal_job_id":4474009008,"location":{"name":"Auckland"},"metadata":null,"id":5218402008,"updated_at":"2026-05-24T22:13:58-04:00","requisition_id":"257","title":"Experienced Project Manager - Lancom ","company_name":"Lyra Technology Group","first_published":"2026-05-13T00:30:08-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;http://www.lyratechgroup.com/\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot; data-ccp-charstyle-defn=\u0026quot;{\u0026amp;quot;ObjectId\u0026amp;quot;:\u0026amp;quot;ac0262f4-8a9e-5820-b908-2d943c5f7113|1\u0026amp;quot;,\u0026amp;quot;ClassId\u0026amp;quot;:1073872969,\u0026amp;quot;Properties\u0026amp;quot;:[201342446,\u0026amp;quot;1\u0026amp;quot;,201342447,\u0026amp;quot;5\u0026amp;quot;,201342448,\u0026amp;quot;1\u0026amp;quot;,201342449,\u0026amp;quot;1\u0026amp;quot;,469777841,\u0026amp;quot;Calibri\u0026amp;quot;,469777842,\u0026amp;quot;\u0026amp;quot;,469777843,\u0026amp;quot;Calibri\u0026amp;quot;,469777844,\u0026amp;quot;Calibri\u0026amp;quot;,201341986,\u0026amp;quot;1\u0026amp;quot;,469769226,\u0026amp;quot;Calibri\u0026amp;quot;,268442635,\u0026amp;quot;22\u0026amp;quot;,469775450,\u0026amp;quot;normaltextrun\u0026amp;quot;,201340122,\u0026amp;quot;1\u0026amp;quot;,134233614,\u0026amp;quot;true\u0026amp;quot;,469778129,\u0026amp;quot;normaltextrun\u0026amp;quot;,335572020,\u0026amp;quot;1\u0026amp;quot;,469778324,\u0026amp;quot;Default Paragraph Font\u0026amp;quot;]}\u0026quot;\u0026gt;Lyra Technology Group\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;\u0026amp;nbsp;is a\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;p\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;rivate\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;e\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;quity-backed holding company that invests in and\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;operates\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;\u0026amp;nbsp;industry leading technology service businesses. Our companies are\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;operated\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;\u0026amp;nbsp;independently by exceptional management teams. Companies that join our group\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;retain\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;\u0026amp;nbsp;the employees, name, and culture that have made them successful. As a platform of\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;a href=\u0026quot;http://www.evergreensg.com/\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;Evergreen\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;Services\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;\u0026amp;nbsp;Group\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;, we never divest from businesses we partner with and approach every decision with the goal of driving sustainable and healthy growth over the long term. \u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;eop\u0026quot; data-ccp-charstyle-defn=\u0026quot;{\u0026amp;quot;ObjectId\u0026amp;quot;:\u0026amp;quot;920dbcde-2834-5e15-a5fa-062170b236ba|1\u0026amp;quot;,\u0026amp;quot;ClassId\u0026amp;quot;:1073872969,\u0026amp;quot;Properties\u0026amp;quot;:[201342446,\u0026amp;quot;1\u0026amp;quot;,201342447,\u0026amp;quot;5\u0026amp;quot;,201342448,\u0026amp;quot;1\u0026amp;quot;,201342449,\u0026amp;quot;1\u0026amp;quot;,469777841,\u0026amp;quot;Calibri\u0026amp;quot;,469777842,\u0026amp;quot;\u0026amp;quot;,469777843,\u0026amp;quot;Calibri\u0026amp;quot;,469777844,\u0026amp;quot;Calibri\u0026amp;quot;,201341986,\u0026amp;quot;1\u0026amp;quot;,469769226,\u0026amp;quot;Calibri\u0026amp;quot;,268442635,\u0026amp;quot;22\u0026amp;quot;,469775450,\u0026amp;quot;eop\u0026amp;quot;,201340122,\u0026amp;quot;1\u0026amp;quot;,134233614,\u0026amp;quot;true\u0026amp;quot;,469778129,\u0026amp;quot;eop\u0026amp;quot;,335572020,\u0026amp;quot;1\u0026amp;quot;,469778324,\u0026amp;quot;Default Paragraph Font\u0026amp;quot;]}\u0026quot;\u0026gt; \u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About The Position\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;One of our operating companies,\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.lancom.tech/\u0026quot;\u0026gt;Lancom\u0026lt;/a\u0026gt;, is looking for an experienced Project Manager to join their team in Auckland.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This is a hands-on role leading the successful delivery of ICT projects across cloud, infrastructure and managed services environments. You will own project delivery from initiation through to completion, managing scope, budgets, resources, timelines and client relationships to ensure exceptional outcomes for both customers and the business.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;u\u0026gt;Project Management\u0026lt;/u\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Lead end-to-end delivery of multiple concurrent ICT projects\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage project scope, budgets, risks, timelines, and reporting\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Coordinate internal technical teams, software developers, and service delivery resources\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Run project kick-offs, client meetings, and stakeholder communications\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Track milestones, actions, issues, and project profitability\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensure projects are delivered on time, within budget, and to a high standard\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain accurate project documentation and reporting within ConnectWise PSA\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive continuous improvement through scalable processes and repeatable methodologies\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;u\u0026gt;Planning \u0026amp;amp; Organising\u0026lt;/u\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Manage competing priorities across multiple projects\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain resource planning and utilisation across delivery teams\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Keep project documentation and customer deliverables current and accurate\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;u\u0026gt;Relationship Management\u0026lt;/u\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Build trusted relationships with clients and stakeholders\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Act as the primary escalation point for project delivery issues\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Understand customer challenges and proactively deliver solutions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Communicate confidently across technical and non-technical audiences\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;u\u0026gt;Delivery Success Management\u0026lt;/u\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Ensure smooth project handovers to customers or managed services teams\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage customer expectations and resolve delivery challenges effectively\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Champion customer success throughout the project lifecycle\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;u\u0026gt;Product \u0026amp;amp; Service Knowledge\u0026lt;/u\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Develop strong knowledge of Lancom’s technology solutions and platforms\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contribute to internal process and technical documentation\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Skills required\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Bachelor’s Degree in Computer Science, Engineering, or related field\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Minimum 4 years’ ICT Project Management experience, ideally within an MSP environment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Preferred qualifications: Project Management certifications such as PRINCE2, PMP, CAPM, Agile, or CompTIA Project +\u0026amp;nbsp;Cloud certifications including AWS or Microsoft Azure\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven experience delivering complex technical projects to deadline and budget\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong understanding of AWS, Azure, and Microsoft 365 environments\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent communication, stakeholder management, and problem-solving skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Highly organised with strong commercial awareness and attention to detail\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to manage multiple priorities in a fast-paced environment\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Benefits\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Flexible working arrangements – 2 days WFH\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Health insurance\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Clear career progression pathways\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exposure to meaningful, enterprise technology projects\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Supportive, collaborative team culture focused on growth and innovation\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;","departments":[{"id":4025922008,"name":"Technology","child_ids":[],"parent_id":null}],"offices":[{"id":4036632008,"name":"ANZ","location":"Tamworth, New South Wales, Australia","child_ids":[],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/lyratechgroup/jobs/5227281008","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"education":"education_required","internal_job_id":4478159008,"location":{"name":"Osborne Park"},"metadata":null,"id":5227281008,"updated_at":"2026-05-20T17:35:43-04:00","requisition_id":"272","title":"Experienced Software Engineer - OSIT","company_name":"Lyra Technology Group","first_published":"2026-05-20T17:35:43-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;http://www.lyratechgroup.com/\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot; data-ccp-charstyle-defn=\u0026quot;{\u0026amp;quot;ObjectId\u0026amp;quot;:\u0026amp;quot;ac0262f4-8a9e-5820-b908-2d943c5f7113|1\u0026amp;quot;,\u0026amp;quot;ClassId\u0026amp;quot;:1073872969,\u0026amp;quot;Properties\u0026amp;quot;:[201342446,\u0026amp;quot;1\u0026amp;quot;,201342447,\u0026amp;quot;5\u0026amp;quot;,201342448,\u0026amp;quot;1\u0026amp;quot;,201342449,\u0026amp;quot;1\u0026amp;quot;,469777841,\u0026amp;quot;Calibri\u0026amp;quot;,469777842,\u0026amp;quot;\u0026amp;quot;,469777843,\u0026amp;quot;Calibri\u0026amp;quot;,469777844,\u0026amp;quot;Calibri\u0026amp;quot;,201341986,\u0026amp;quot;1\u0026amp;quot;,469769226,\u0026amp;quot;Calibri\u0026amp;quot;,268442635,\u0026amp;quot;22\u0026amp;quot;,469775450,\u0026amp;quot;normaltextrun\u0026amp;quot;,201340122,\u0026amp;quot;1\u0026amp;quot;,134233614,\u0026amp;quot;true\u0026amp;quot;,469778129,\u0026amp;quot;normaltextrun\u0026amp;quot;,335572020,\u0026amp;quot;1\u0026amp;quot;,469778324,\u0026amp;quot;Default Paragraph Font\u0026amp;quot;]}\u0026quot;\u0026gt;Lyra Technology Group\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;\u0026amp;nbsp;is a\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;p\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;rivate\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;e\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;quity-backed holding company that invests in and\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;operates\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;\u0026amp;nbsp;industry leading technology service businesses. Our companies are\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;operated\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;\u0026amp;nbsp;independently by exceptional management teams. Companies that join our group\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;retain\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;\u0026amp;nbsp;the employees, name, and culture that have made them successful. As a platform of\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;a href=\u0026quot;http://www.evergreensg.com/\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;Evergreen\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;Services\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;\u0026amp;nbsp;Group\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;, we never divest from businesses we partner with and approach every decision with the goal of driving sustainable and healthy growth over the long term. \u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;eop\u0026quot; data-ccp-charstyle-defn=\u0026quot;{\u0026amp;quot;ObjectId\u0026amp;quot;:\u0026amp;quot;920dbcde-2834-5e15-a5fa-062170b236ba|1\u0026amp;quot;,\u0026amp;quot;ClassId\u0026amp;quot;:1073872969,\u0026amp;quot;Properties\u0026amp;quot;:[201342446,\u0026amp;quot;1\u0026amp;quot;,201342447,\u0026amp;quot;5\u0026amp;quot;,201342448,\u0026amp;quot;1\u0026amp;quot;,201342449,\u0026amp;quot;1\u0026amp;quot;,469777841,\u0026amp;quot;Calibri\u0026amp;quot;,469777842,\u0026amp;quot;\u0026amp;quot;,469777843,\u0026amp;quot;Calibri\u0026amp;quot;,469777844,\u0026amp;quot;Calibri\u0026amp;quot;,201341986,\u0026amp;quot;1\u0026amp;quot;,469769226,\u0026amp;quot;Calibri\u0026amp;quot;,268442635,\u0026amp;quot;22\u0026amp;quot;,469775450,\u0026amp;quot;eop\u0026amp;quot;,201340122,\u0026amp;quot;1\u0026amp;quot;,134233614,\u0026amp;quot;true\u0026amp;quot;,469778129,\u0026amp;quot;eop\u0026amp;quot;,335572020,\u0026amp;quot;1\u0026amp;quot;,469778324,\u0026amp;quot;Default Paragraph Font\u0026amp;quot;]}\u0026quot;\u0026gt; \u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About The Position\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;One of our operating companies,\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.officesolutionsit.com.au/\u0026quot;\u0026gt;OSIT\u0026lt;/a\u0026gt;, is looking for an experienced Software Engineer to join their team in Osborne Park, Perth.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;isSelectedEnd\u0026quot;\u0026gt;This is a hands-on Software Engineering role suited to someone who thrives in a fast-paced MSP environment and enjoys working across a wide variety of applications, integrations and technologies. Unlike traditional software roles focused on a single platform or product, this position requires experience working across multiple applications and systems simultaneously.\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;isSelectedEnd\u0026quot;\u0026gt;At OSIT, you will be involved in building new applications, modernising legacy systems, maintaining and improving an existing suite of internal applications and contributing to strategic development projects.\u0026amp;nbsp;\u0026lt;br\u0026gt;You will also play a key role in mentoring junior developers, driving architectural decisions, and improving engineering standards across the business.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are looking for someone who is adaptable, technically strong, proactive and comfortable shifting between projects in a dynamic environment where priorities can evolve quickly.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Design, develop, and maintain scalable .NET applications and integrations\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build and maintain APIs and backend services using C# and .NET\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Design and improve application architecture and software design patterns\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work across a diverse portfolio of internal and client-facing applications\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Upgrade and modernise monolithic applications and legacy codebases\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop and maintain React and Blazor applications\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage CI/CD pipelines and deployment processes\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work with Azure cloud infrastructure and related services\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Assist with troubleshooting, support, and bug fixing across multiple systems\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contribute to project work involving application upgrades and platform improvements\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Mentor junior developers through code reviews, technical guidance, and best practices\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with stakeholders to translate business requirements into scalable technical solutions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain high standards for code quality, testing, and documentation\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contribute to continuous improvement initiatives across development processes and tooling\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Skills required\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;u\u0026gt;Must Have\u0026lt;/u\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Strong experience with .NET Framework / .NET Core and C#\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven experience building and maintaining APIs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong Azure experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with CI/CD pipelines\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong application design and software architecture skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working across multiple applications and systems simultaneously\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to work effectively in a fast-paced MSP environment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience mentoring or supporting junior developers\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;u\u0026gt;Desirable\u0026lt;/u\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Kubernetes experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;GitHub and GitHub Actions experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with micro-segmentation builds\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;React and/or Blazor development experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;MSP industry experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience using AI-assisted development tools such as Claude Code or GitHub Copilot\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Benefits\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Work across a diverse range of applications, technologies and projects\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Opportunity to influence architecture, engineering standards and technical direction\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exposure to modern cloud, automation and application development practices\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexibility with working hours to support work-life balance\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hybrid working arrangements\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;40 hours per year dedicated to training and professional development\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Career growth and leadership opportunities within a growing MSP environment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Social club and regular team activities\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;/p\u0026gt;","departments":[{"id":4025922008,"name":"Technology","child_ids":[],"parent_id":null}],"offices":[{"id":4036632008,"name":"ANZ","location":"Tamworth, New South Wales, Australia","child_ids":[],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/lyratechgroup/jobs/5194183008","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4462209008,"location":{"name":"New York City"},"metadata":null,"id":5194183008,"updated_at":"2026-04-22T14:52:31-04:00","requisition_id":"241","title":"Field Technician","company_name":"Lyra Technology Group","first_published":"2026-04-20T14:27:06-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;http://www.lyratechgroup.com/\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot; data-ccp-charstyle-defn=\u0026quot;{\u0026amp;quot;ObjectId\u0026amp;quot;:\u0026amp;quot;ac0262f4-8a9e-5820-b908-2d943c5f7113|1\u0026amp;quot;,\u0026amp;quot;ClassId\u0026amp;quot;:1073872969,\u0026amp;quot;Properties\u0026amp;quot;:[201342446,\u0026amp;quot;1\u0026amp;quot;,201342447,\u0026amp;quot;5\u0026amp;quot;,201342448,\u0026amp;quot;1\u0026amp;quot;,201342449,\u0026amp;quot;1\u0026amp;quot;,469777841,\u0026amp;quot;Calibri\u0026amp;quot;,469777842,\u0026amp;quot;\u0026amp;quot;,469777843,\u0026amp;quot;Calibri\u0026amp;quot;,469777844,\u0026amp;quot;Calibri\u0026amp;quot;,201341986,\u0026amp;quot;1\u0026amp;quot;,469769226,\u0026amp;quot;Calibri\u0026amp;quot;,268442635,\u0026amp;quot;22\u0026amp;quot;,469775450,\u0026amp;quot;normaltextrun\u0026amp;quot;,201340122,\u0026amp;quot;1\u0026amp;quot;,134233614,\u0026amp;quot;true\u0026amp;quot;,469778129,\u0026amp;quot;normaltextrun\u0026amp;quot;,335572020,\u0026amp;quot;1\u0026amp;quot;,469778324,\u0026amp;quot;Default Paragraph Font\u0026amp;quot;]}\u0026quot;\u0026gt;Lyra Technology Group\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;\u0026amp;nbsp;is a\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;p\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;rivate\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;e\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;quity-backed holding company that invests in and\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;operates\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;\u0026amp;nbsp;industry leading technology service businesses. Our companies are\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;operated\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;\u0026amp;nbsp;independently by exceptional management teams. Companies that join our group\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;retain\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;\u0026amp;nbsp;the employees, name, and culture that have made them successful. As a platform of\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;a href=\u0026quot;http://www.evergreensg.com/\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;Evergreen\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;Services\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;\u0026amp;nbsp;Group\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;, we never divest from businesses we partner with and approach every decision with the goal of driving sustainable and healthy growth over the long term. \u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;eop\u0026quot; data-ccp-charstyle-defn=\u0026quot;{\u0026amp;quot;ObjectId\u0026amp;quot;:\u0026amp;quot;920dbcde-2834-5e15-a5fa-062170b236ba|1\u0026amp;quot;,\u0026amp;quot;ClassId\u0026amp;quot;:1073872969,\u0026amp;quot;Properties\u0026amp;quot;:[201342446,\u0026amp;quot;1\u0026amp;quot;,201342447,\u0026amp;quot;5\u0026amp;quot;,201342448,\u0026amp;quot;1\u0026amp;quot;,201342449,\u0026amp;quot;1\u0026amp;quot;,469777841,\u0026amp;quot;Calibri\u0026amp;quot;,469777842,\u0026amp;quot;\u0026amp;quot;,469777843,\u0026amp;quot;Calibri\u0026amp;quot;,469777844,\u0026amp;quot;Calibri\u0026amp;quot;,201341986,\u0026amp;quot;1\u0026amp;quot;,469769226,\u0026amp;quot;Calibri\u0026amp;quot;,268442635,\u0026amp;quot;22\u0026amp;quot;,469775450,\u0026amp;quot;eop\u0026amp;quot;,201340122,\u0026amp;quot;1\u0026amp;quot;,134233614,\u0026amp;quot;true\u0026amp;quot;,469778129,\u0026amp;quot;eop\u0026amp;quot;,335572020,\u0026amp;quot;1\u0026amp;quot;,469778324,\u0026amp;quot;Default Paragraph Font\u0026amp;quot;]}\u0026quot;\u0026gt; \u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Field Technician– Altourage, a Lyra Technology Group company\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are seeking a highly skilled and driven Field Technician to join our team. As a Field Technician, you will provide on-site technical support and troubleshooting for clients\u0026#39; IT infrastructure, often handling issues that cannot be resolved remotely. You are responsible for a wide range of tasks, including hardware and software installations, network troubleshooting, and resolving complex technical issues escalated from Tier 1 support. The Field Technician plays a crucial role in building and maintaining client relationships, documenting their work, and contributing to the overall success of the MSP\u0026#39;s service.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About Altourage…\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Altourage is a leading managed services provider specializing in IT and cybersecurity solutions. With a diverse clientele spanning financial services, professional services, as well as other sectors, they are committed to delivering top-notch technology solutions tailored to our clients\u0026#39; unique needs.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your work as a Field Technician has several components: \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;u\u0026gt;On-site Appointments\u0026lt;/u\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Preparing for and executing all on-site appointments with a demeanor that upholds and strengthens our core mission statement\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identifying important client-initiated scope changes unrelated to your original appointment deliverables, and handing them off to our remote support team in a way that prevents client care situations\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintaining your Altourage-provided on-site toolkit\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;u\u0026gt;Queue and Ticket Management\u0026lt;/u\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Working with your team to support your clients by ensuring that your tickets are handled according to Altourage best practices\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Managing your calendar and workload to respond to requests within our contractual SLA requirements\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Recognizing and informing the Service Desk Queue Manager and Support Manager when you are at your limit to handle incoming requests so they can react and maintain our SLA commitments\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Correctly accounting for your time and properly documenting on your assigned tickets, as well as updating our internal documentation according to best practices\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Properly prioritizing and escalating tickets, client care situations and potential sales opportunities in a timely manner\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;u\u0026gt;Client Management\u0026lt;/u\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Treating our clients and your team with professionalism, respect, patience and care\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintaining excellent communication with clients and your team to ensure tickets are properly handled and clients are well-informed of the ticket progress\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Retaining technical and client personality knowledge required to provide excellent customer service for your preferred clients\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;u\u0026gt;Technology Management\u0026lt;/u\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Handling responsibilities associated with in-office equipment inventory for internal Altourage and external client use or resale\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Reading, learning, and mastering all relevant best practice documentation for your position, including ticket management, technology and security standards and time tracking\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Staying current with our technology standards, tools and methods, as well as with their underlying technologies\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Abiding by Altourage’s security and confidentiality requirement\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Our ideal Field Technician has the following qualifications:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Basic or fundamental Microsoft 365 admin experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Basic or fundamental networking experience with some exposure to SonicWall or Meraki\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work out of our NYC office 5x a week and commute to client appointments in NYC and other boroughs + Long Island and NJ (driver\u0026#39;s license is a huge plus)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exceptional client care skills - confidence, great verbal and written grammar, extremely personable\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Nice to haves but not requirements\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Strong 365 admin experience (2-4 years)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong networking experience specifically with Meraki hardware and administration\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Prior experience with an MSP\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Technical Expertise - Strong understanding of IT solutions, including cloud computing, network infrastructure, cybersecurity, enterprise software, and IT support services. Ability to assess, design, and implement solutions that address complex client challenges.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The target salary for this role is $60,000-$65,000 per year and will operate mainly five days a week in the New York City office. If you\u0026#39;re motivated by meaningful client relationships, strategic selling, and a dynamic work environment, we want to hear from you!\u0026lt;/p\u0026gt;","departments":[{"id":4025922008,"name":"Technology","child_ids":[],"parent_id":null}],"offices":[{"id":4022197008,"name":"Lyra HQ","location":"Chicago","child_ids":[],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/lyratechgroup/jobs/5200412008","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4465050008,"location":{"name":"Anderson, SC"},"metadata":null,"id":5200412008,"updated_at":"2026-04-24T17:16:26-04:00","requisition_id":"248","title":"Financial Controller","company_name":"Lyra Technology Group","first_published":"2026-04-24T16:41:13-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;http://www.lyratechgroup.com/\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot; data-ccp-charstyle-defn=\u0026quot;{\u0026amp;quot;ObjectId\u0026amp;quot;:\u0026amp;quot;ac0262f4-8a9e-5820-b908-2d943c5f7113|1\u0026amp;quot;,\u0026amp;quot;ClassId\u0026amp;quot;:1073872969,\u0026amp;quot;Properties\u0026amp;quot;:[201342446,\u0026amp;quot;1\u0026amp;quot;,201342447,\u0026amp;quot;5\u0026amp;quot;,201342448,\u0026amp;quot;1\u0026amp;quot;,201342449,\u0026amp;quot;1\u0026amp;quot;,469777841,\u0026amp;quot;Calibri\u0026amp;quot;,469777842,\u0026amp;quot;\u0026amp;quot;,469777843,\u0026amp;quot;Calibri\u0026amp;quot;,469777844,\u0026amp;quot;Calibri\u0026amp;quot;,201341986,\u0026amp;quot;1\u0026amp;quot;,469769226,\u0026amp;quot;Calibri\u0026amp;quot;,268442635,\u0026amp;quot;22\u0026amp;quot;,469775450,\u0026amp;quot;normaltextrun\u0026amp;quot;,201340122,\u0026amp;quot;1\u0026amp;quot;,134233614,\u0026amp;quot;true\u0026amp;quot;,469778129,\u0026amp;quot;normaltextrun\u0026amp;quot;,335572020,\u0026amp;quot;1\u0026amp;quot;,469778324,\u0026amp;quot;Default Paragraph Font\u0026amp;quot;]}\u0026quot;\u0026gt;Lyra Technology Group\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;\u0026amp;nbsp;is a\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;p\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;rivate\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;e\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;quity-backed holding company that invests in and\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;operates\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;\u0026amp;nbsp;industry leading technology service businesses. Our companies are\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;operated\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;\u0026amp;nbsp;independently by exceptional management teams. Companies that join our group\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;retain\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;\u0026amp;nbsp;the employees, name, and culture that have made them successful. As a platform of\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;a href=\u0026quot;http://www.evergreensg.com/\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;Evergreen\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;Services\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;\u0026amp;nbsp;Group\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;, we never divest from businesses we partner with and approach every decision with the goal of driving sustainable and healthy growth over the long term. \u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;eop\u0026quot; data-ccp-charstyle-defn=\u0026quot;{\u0026amp;quot;ObjectId\u0026amp;quot;:\u0026amp;quot;920dbcde-2834-5e15-a5fa-062170b236ba|1\u0026amp;quot;,\u0026amp;quot;ClassId\u0026amp;quot;:1073872969,\u0026amp;quot;Properties\u0026amp;quot;:[201342446,\u0026amp;quot;1\u0026amp;quot;,201342447,\u0026amp;quot;5\u0026amp;quot;,201342448,\u0026amp;quot;1\u0026amp;quot;,201342449,\u0026amp;quot;1\u0026amp;quot;,469777841,\u0026amp;quot;Calibri\u0026amp;quot;,469777842,\u0026amp;quot;\u0026amp;quot;,469777843,\u0026amp;quot;Calibri\u0026amp;quot;,469777844,\u0026amp;quot;Calibri\u0026amp;quot;,201341986,\u0026amp;quot;1\u0026amp;quot;,469769226,\u0026amp;quot;Calibri\u0026amp;quot;,268442635,\u0026amp;quot;22\u0026amp;quot;,469775450,\u0026amp;quot;eop\u0026amp;quot;,201340122,\u0026amp;quot;1\u0026amp;quot;,134233614,\u0026amp;quot;true\u0026amp;quot;,469778129,\u0026amp;quot;eop\u0026amp;quot;,335572020,\u0026amp;quot;1\u0026amp;quot;,469778324,\u0026amp;quot;Default Paragraph Font\u0026amp;quot;]}\u0026quot;\u0026gt; \u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;Cyber Solutions, one of our operating companies based in Anderson, SC, is seeking a Financial Controller to spearhead finance and accounting functions. In addition to managing day-to-day accounting operations, this individual will liaise with our U.S.-based accounting team on reporting and analysis.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Financial Controller will own several business functions and receive significant exposure to the organization. This is a newly created seat — an investment in building a stronger finance foundation. Reporting directly to the CEO, the Financial Controller will serve as a key thought partner on financial operations, process infrastructure, and business performance.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Cyber Solutions - Technology That Protects, Secures, and Enables Growth\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Technology should be a strategic advantage, not a source of stress. That’s why Cyber Solutions provides managed IT and cybersecurity solutions that align with business goals, not just systems. With deep roots in South Carolina and a national reach, Cyber Solutions is trusted by organizations in healthcare, finance, legal, government, and beyond.\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Client-Centric – Every service offered is designed around your business needs and goals.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Security-First – Cyber Solutions leads with cybersecurity, making sure your infrastructure is resilient by design.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Compliance-Driven – From HIPAA to CMMC, Cyber Solutions helps you meet complex regulatory standards without the complexity.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your work as a Financial Controller will include several components:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Lead and manage company finance and accounting initiatives, including budget, audit, and month-end close processes, utilizing U.S. GAAP accounting\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage daily accounting functions for: General Ledger, Account Receivable, Accounts Payable, Payroll, Invoicing, Fixed Assets, Collections, Monthly Reconciliations, Sales and Use Tax, and participate in these processes as needed\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead and manage Accounting Operations including systems and processes, attaining goals, and managing special projects\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain accounting and finance Standard Operating Procedures and develop recommendations for improvement and implementing new processes\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own financial reporting for internal, corporate, and peer group requirements\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own basic HR functions including benefits administration, group insurance and assisting with new hire onboarding \u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Play an integral hands-on role in customer billing processes, monthly and annual price changes, and billing-related incentives and commissions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Liaise for key business relationships such as banking, landlord, vendors, and suppliers\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;The ideal candidate is an analytical, process-driven professional who thrives in entrepreneurial environments and isn\u0026#39;t afraid to get into the details. You\u0026#39;ll operate across levels — equally comfortable as a hands-on contributor and a thought partner to senior leadership. Strong U.S. GAAP knowledge is required; experience in the MSP or tech services space is a plus.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role will operate on a hybrid basis out of Anderson, SC and will offer a base compensation of $105,000-110,000.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;If you are a motivated, detail-oriented professional looking to lead a finance function within the tech space, let’s have a conversation.\u0026lt;/p\u0026gt;","departments":[{"id":4025921008,"name":"Accounting","child_ids":[],"parent_id":null}],"offices":[{"id":4022197008,"name":"Lyra HQ","location":"Chicago","child_ids":[],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/lyratechgroup/jobs/5228674008","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4478860008,"location":{"name":"Cleveland, OH or Columbus, OH"},"metadata":null,"id":5228674008,"updated_at":"2026-05-21T20:27:31-04:00","requisition_id":"273","title":"Forward Deployment AI Engineer","company_name":"Lyra Technology Group","first_published":"2026-05-21T20:17:40-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;http://www.lyratechgroup.com/\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot; data-ccp-charstyle-defn=\u0026quot;{\u0026amp;quot;ObjectId\u0026amp;quot;:\u0026amp;quot;ac0262f4-8a9e-5820-b908-2d943c5f7113|1\u0026amp;quot;,\u0026amp;quot;ClassId\u0026amp;quot;:1073872969,\u0026amp;quot;Properties\u0026amp;quot;:[201342446,\u0026amp;quot;1\u0026amp;quot;,201342447,\u0026amp;quot;5\u0026amp;quot;,201342448,\u0026amp;quot;1\u0026amp;quot;,201342449,\u0026amp;quot;1\u0026amp;quot;,469777841,\u0026amp;quot;Calibri\u0026amp;quot;,469777842,\u0026amp;quot;\u0026amp;quot;,469777843,\u0026amp;quot;Calibri\u0026amp;quot;,469777844,\u0026amp;quot;Calibri\u0026amp;quot;,201341986,\u0026amp;quot;1\u0026amp;quot;,469769226,\u0026amp;quot;Calibri\u0026amp;quot;,268442635,\u0026amp;quot;22\u0026amp;quot;,469775450,\u0026amp;quot;normaltextrun\u0026amp;quot;,201340122,\u0026amp;quot;1\u0026amp;quot;,134233614,\u0026amp;quot;true\u0026amp;quot;,469778129,\u0026amp;quot;normaltextrun\u0026amp;quot;,335572020,\u0026amp;quot;1\u0026amp;quot;,469778324,\u0026amp;quot;Default Paragraph Font\u0026amp;quot;]}\u0026quot;\u0026gt;Lyra Technology Group\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;\u0026amp;nbsp;is a\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;p\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;rivate\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;e\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;quity-backed holding company that invests in and\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;operates\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;\u0026amp;nbsp;industry leading technology service businesses. Our companies are\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;operated\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;\u0026amp;nbsp;independently by exceptional management teams. Companies that join our group\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;retain\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;\u0026amp;nbsp;the employees, name, and culture that have made them successful. As a platform of\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;a href=\u0026quot;http://www.evergreensg.com/\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;Evergreen\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;Services\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;\u0026amp;nbsp;Group\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;, we never divest from businesses we partner with and approach every decision with the goal of driving sustainable and healthy growth over the long term. \u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;eop\u0026quot; data-ccp-charstyle-defn=\u0026quot;{\u0026amp;quot;ObjectId\u0026amp;quot;:\u0026amp;quot;920dbcde-2834-5e15-a5fa-062170b236ba|1\u0026amp;quot;,\u0026amp;quot;ClassId\u0026amp;quot;:1073872969,\u0026amp;quot;Properties\u0026amp;quot;:[201342446,\u0026amp;quot;1\u0026amp;quot;,201342447,\u0026amp;quot;5\u0026amp;quot;,201342448,\u0026amp;quot;1\u0026amp;quot;,201342449,\u0026amp;quot;1\u0026amp;quot;,469777841,\u0026amp;quot;Calibri\u0026amp;quot;,469777842,\u0026amp;quot;\u0026amp;quot;,469777843,\u0026amp;quot;Calibri\u0026amp;quot;,469777844,\u0026amp;quot;Calibri\u0026amp;quot;,201341986,\u0026amp;quot;1\u0026amp;quot;,469769226,\u0026amp;quot;Calibri\u0026amp;quot;,268442635,\u0026amp;quot;22\u0026amp;quot;,469775450,\u0026amp;quot;eop\u0026amp;quot;,201340122,\u0026amp;quot;1\u0026amp;quot;,134233614,\u0026amp;quot;true\u0026amp;quot;,469778129,\u0026amp;quot;eop\u0026amp;quot;,335572020,\u0026amp;quot;1\u0026amp;quot;,469778324,\u0026amp;quot;Default Paragraph Font\u0026amp;quot;]}\u0026quot;\u0026gt; \u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;a href=\u0026quot;https://www.accellis.com/\u0026quot;\u0026gt;Accellis\u0026lt;/a\u0026gt;, a Lyra Technology Group portfolio company, is looking for a Forward Deployed AI Engineer. As an FDE, you will work directly inside our clients\u0026#39; businesses — rolling up your sleeves to design, build, and deploy AI-powered solutions that create real operational impact. You won\u0026#39;t be sitting behind a desk writing specs; you\u0026#39;ll be on-site at small and mid-size businesses diagnosing inefficiencies, earning stakeholder trust, and shipping production-grade AI agents, automated workflows, and engineering solutions that change how these organizations run. This is a hands-on, client-facing engineering role built for someone who is as comfortable presenting to a business owner as they are writing Python.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Your work as a Forward Deployment AI Engineer will include several components: \u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Embed directly with clients to discover operational pain points, map workflows, and identify high-ROI opportunities for AI and automation\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Design and build AI agents using frameworks such as LangChain, LangGraph, AutoGen, or similar — including tool-use, memory, and multi-agent orchestration patterns\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Develop AI-powered workflows that integrate with clients\u0026#39; existing systems (CRMs, ERPs, cloud platforms, communication tools, etc.)\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Engineer automation solutions across areas such as document processing, data extraction, reporting, customer communication, and internal operations\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Own the full delivery lifecycle — from scoping and architecture to build, testing, handoff, and lightweight documentation\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Train and enable client teams to maintain and iterate on solutions post-deployment\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Serve as a trusted technical advisor, translating complex AI capabilities into clear business value for non-technical stakeholders\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Contribute internally by codifying reusable components, playbooks, and delivery templates that scale across the practice\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Our ideal Forward Deployment AI Engineer has the following qualifications:\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Bachelor\u0026#39;s degree in Computer Science, Engineering, Information Systems, or a related technical field\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Must be legally authorized to work in the United States without employer sponsorship now or in the future.\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;2+ years of professional experience in software engineering, AI/ML engineering, or a technical consulting role\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Working proficiency in Python and familiarity with REST APIs and cloud services\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Hands-on experience building with LLM APIs (OpenAI, Anthropic, Gemini, or similar)\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Understanding of prompt engineering, RAG (Retrieval-Augmented Generation), and agentic workflow patterns\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Ability to work independently in ambiguous, fast-moving client environments\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Strong communication skills — you can explain a vector database to a CFO without losing them\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Willingness to travel regularly to client sites throughout the Cleveland and Columbus areas\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p style=\u0026quot;margin: 0in; font-family: Calibri; font-size: 11.0pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Preferred\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Experience with workflow automation platforms (Zapier, Make, n8n, or similar)\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Familiarity with vector databases (Pinecone, Weaviate, Chroma) and embedding pipelines\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Exposure to low-code/no-code tools alongside custom-code solutions\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Prior client-facing, consulting, or forward-deployed engineering experience\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Experience working with SMB clients\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;Legal services or law firm experience\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Who Thrives in This Role\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;br\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;You\u0026#39;re a builder who gets energy from solving real problems for real people. You\u0026#39;re not waiting for perfect requirements — you ask good questions, form a hypothesis, and get something in front of stakeholders fast. You\u0026#39;re comfortable being the most technical person in the room for one hour and a junior learner the next. You care about the outcome, not just the code.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;The targeted base salary range for this role is $120,000-$150,000 per year and will operate out of the Accellis office(s) on a hybrid basis.\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;\u0026quot;\u0026gt;\u0026lt;em\u0026gt;Lyra Tech Group is an equal opportunity employer. We celebrate diverse perspectives and are committed to building an inclusive team.\u0026lt;/em\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;","departments":[{"id":4025922008,"name":"Technology","child_ids":[],"parent_id":null}],"offices":[{"id":4022197008,"name":"Lyra HQ","location":"Chicago","child_ids":[],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/lyratechgroup/jobs/5236118008","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4482417008,"location":{"name":"Tampa, FL"},"metadata":null,"id":5236118008,"updated_at":"2026-05-29T16:47:19-04:00","requisition_id":"289","title":"Forward Deployment AI Engineer","company_name":"Lyra Technology Group","first_published":"2026-05-29T16:47:19-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;http://www.lyratechgroup.com/\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot; data-ccp-charstyle-defn=\u0026quot;{\u0026amp;quot;ObjectId\u0026amp;quot;:\u0026amp;quot;ac0262f4-8a9e-5820-b908-2d943c5f7113|1\u0026amp;quot;,\u0026amp;quot;ClassId\u0026amp;quot;:1073872969,\u0026amp;quot;Properties\u0026amp;quot;:[201342446,\u0026amp;quot;1\u0026amp;quot;,201342447,\u0026amp;quot;5\u0026amp;quot;,201342448,\u0026amp;quot;1\u0026amp;quot;,201342449,\u0026amp;quot;1\u0026amp;quot;,469777841,\u0026amp;quot;Calibri\u0026amp;quot;,469777842,\u0026amp;quot;\u0026amp;quot;,469777843,\u0026amp;quot;Calibri\u0026amp;quot;,469777844,\u0026amp;quot;Calibri\u0026amp;quot;,201341986,\u0026amp;quot;1\u0026amp;quot;,469769226,\u0026amp;quot;Calibri\u0026amp;quot;,268442635,\u0026amp;quot;22\u0026amp;quot;,469775450,\u0026amp;quot;normaltextrun\u0026amp;quot;,201340122,\u0026amp;quot;1\u0026amp;quot;,134233614,\u0026amp;quot;true\u0026amp;quot;,469778129,\u0026amp;quot;normaltextrun\u0026amp;quot;,335572020,\u0026amp;quot;1\u0026amp;quot;,469778324,\u0026amp;quot;Default Paragraph Font\u0026amp;quot;]}\u0026quot;\u0026gt;Lyra Technology Group\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;\u0026amp;nbsp;is a\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;p\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;rivate\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;e\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;quity-backed holding company that invests in and\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;operates\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;\u0026amp;nbsp;industry leading technology service businesses. Our companies are\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;operated\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;\u0026amp;nbsp;independently by exceptional management teams. Companies that join our group\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;retain\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;\u0026amp;nbsp;the employees, name, and culture that have made them successful. As a platform of\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;a href=\u0026quot;http://www.evergreensg.com/\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;Evergreen\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;Services\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;\u0026amp;nbsp;Group\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;, we never divest from businesses we partner with and approach every decision with the goal of driving sustainable and healthy growth over the long term. \u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;eop\u0026quot; data-ccp-charstyle-defn=\u0026quot;{\u0026amp;quot;ObjectId\u0026amp;quot;:\u0026amp;quot;920dbcde-2834-5e15-a5fa-062170b236ba|1\u0026amp;quot;,\u0026amp;quot;ClassId\u0026amp;quot;:1073872969,\u0026amp;quot;Properties\u0026amp;quot;:[201342446,\u0026amp;quot;1\u0026amp;quot;,201342447,\u0026amp;quot;5\u0026amp;quot;,201342448,\u0026amp;quot;1\u0026amp;quot;,201342449,\u0026amp;quot;1\u0026amp;quot;,469777841,\u0026amp;quot;Calibri\u0026amp;quot;,469777842,\u0026amp;quot;\u0026amp;quot;,469777843,\u0026amp;quot;Calibri\u0026amp;quot;,469777844,\u0026amp;quot;Calibri\u0026amp;quot;,201341986,\u0026amp;quot;1\u0026amp;quot;,469769226,\u0026amp;quot;Calibri\u0026amp;quot;,268442635,\u0026amp;quot;22\u0026amp;quot;,469775450,\u0026amp;quot;eop\u0026amp;quot;,201340122,\u0026amp;quot;1\u0026amp;quot;,134233614,\u0026amp;quot;true\u0026amp;quot;,469778129,\u0026amp;quot;eop\u0026amp;quot;,335572020,\u0026amp;quot;1\u0026amp;quot;,469778324,\u0026amp;quot;Default Paragraph Font\u0026amp;quot;]}\u0026quot;\u0026gt; \u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Forward Deployment AI Engineer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://atlasps.com/about-atlas-professional-services/\u0026quot;\u0026gt;Atlas\u0026lt;/a\u0026gt;, a Lyra Tech Group portfolio company, is looking for a Forward Deployment AI Engineer. The FDE will embed with our clients\u0026#39; businesses — rolling up your sleeves to design, build, and deploy AI-powered solutions that create real operational impact. You won\u0026#39;t be sitting behind a desk writing specs; you\u0026#39;ll be on-site at small and mid-size businesses diagnosing inefficiencies, earning stakeholder trust, and shipping production-grade AI agents, automated workflows, and engineering solutions that change how these organizations run.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This is a hands-on, client-facing engineering role built for someone who is as comfortable presenting to a small business owner as they are writing Python.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt; work as a \u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;Forward Deployment AI Engineer will include s\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;everal components:\u0026amp;nbsp; \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Embed directly with clients to discover operational pain points, map workflows, and identify high-ROI opportunities for AI and automation\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Design and build AI agents using frameworks such as LangChain, LangGraph, AutoGen, or similar — including tool-use, memory, and multi-agent orchestration patterns\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop AI-powered workflows that integrate with clients\u0026#39; existing systems (CRMs, ERPs, cloud platforms, communication tools, etc.)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Engineer automation solutions across areas such as document processing, data extraction, reporting, customer communication, and internal operations\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own the full delivery lifecycle — from scoping and architecture to build, testing, handoff, and lightweight documentation\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Train and enable client teams to maintain and iterate on solutions post-deployment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Serve as a trusted technical advisor, translating complex AI capabilities into clear business value for non-technical stakeholders\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contribute internally by codifying reusable components, playbooks, and delivery templates that scale across the practice\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt; \u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;Our ideal Forward Deployment AI Engineer has the following qualifications:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Bachelor\u0026#39;s degree in Computer Science, Engineering, Information Systems, or a related technical field\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Must be legally authorized to work in the United States without sponsorship now or in the future\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;2+ years of professional experience in software engineering, AI/ML engineering, or a technical consulting role\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Working proficiency in Python and familiarity with REST APIs and cloud services\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hands-on experience building with LLM APIs (OpenAI, Anthropic, Gemini, or similar)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Understanding of prompt engineering, RAG (Retrieval-Augmented Generation), and agentic workflow patterns\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to work independently in ambiguous, fast-moving client environments\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong communication skills — you can explain a vector database to a CFO without losing them\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Willingness to travel regularly to client sites in the Tampa area (estimated up to 50%)\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;Preferred\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience with workflow automation platforms (Zapier, Make, n8n, or similar)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with vector databases (Pinecone, Weaviate, Chroma) and embedding pipelines\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exposure to low-code/no-code tools alongside custom-code solutions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Prior client-facing, consulting, or forward-deployed engineering experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working with SMB clients\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in construction, professional services, nonprofits and/or healthcare is a plus\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who Thrives in This Role\u0026lt;/strong\u0026gt;\u0026lt;br\u0026gt;You\u0026#39;re a builder who gets energy from solving real problems for real people. You\u0026#39;re not waiting for perfect requirements — you ask good questions, form a hypothesis, and get something in front of stakeholders fast. You\u0026#39;re comfortable being the most technical person in the room for one hour and a junior learner the next. You care about the outcome, not just the code.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The targeted base salary for this role is $120,000 - $150,000 depending on experience and will operate out of the Atlas office(s) on a hybrid basis.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Lyra Tech Group is an equal opportunity employer. We celebrate diverse perspectives and are committed to building an inclusive team.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;","departments":[{"id":4025922008,"name":"Technology","child_ids":[],"parent_id":null}],"offices":[{"id":4022197008,"name":"Lyra HQ","location":"Chicago","child_ids":[],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/lyratechgroup/jobs/5229710008","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4479355008,"location":{"name":"San Diego, CA"},"metadata":null,"id":5229710008,"updated_at":"2026-05-22T17:30:11-04:00","requisition_id":"277","title":"Forward Deployment AI Engineer","company_name":"Lyra Technology Group","first_published":"2026-05-22T17:30:11-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;http://www.lyratechgroup.com/\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot; data-ccp-charstyle-defn=\u0026quot;{\u0026amp;quot;ObjectId\u0026amp;quot;:\u0026amp;quot;ac0262f4-8a9e-5820-b908-2d943c5f7113|1\u0026amp;quot;,\u0026amp;quot;ClassId\u0026amp;quot;:1073872969,\u0026amp;quot;Properties\u0026amp;quot;:[201342446,\u0026amp;quot;1\u0026amp;quot;,201342447,\u0026amp;quot;5\u0026amp;quot;,201342448,\u0026amp;quot;1\u0026amp;quot;,201342449,\u0026amp;quot;1\u0026amp;quot;,469777841,\u0026amp;quot;Calibri\u0026amp;quot;,469777842,\u0026amp;quot;\u0026amp;quot;,469777843,\u0026amp;quot;Calibri\u0026amp;quot;,469777844,\u0026amp;quot;Calibri\u0026amp;quot;,201341986,\u0026amp;quot;1\u0026amp;quot;,469769226,\u0026amp;quot;Calibri\u0026amp;quot;,268442635,\u0026amp;quot;22\u0026amp;quot;,469775450,\u0026amp;quot;normaltextrun\u0026amp;quot;,201340122,\u0026amp;quot;1\u0026amp;quot;,134233614,\u0026amp;quot;true\u0026amp;quot;,469778129,\u0026amp;quot;normaltextrun\u0026amp;quot;,335572020,\u0026amp;quot;1\u0026amp;quot;,469778324,\u0026amp;quot;Default Paragraph Font\u0026amp;quot;]}\u0026quot;\u0026gt;Lyra Technology Group\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;\u0026amp;nbsp;is a\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;p\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;rivate\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;e\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;quity-backed holding company that invests in and\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;operates\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;\u0026amp;nbsp;industry leading technology service businesses. Our companies are\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;operated\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;\u0026amp;nbsp;independently by exceptional management teams. Companies that join our group\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;retain\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;\u0026amp;nbsp;the employees, name, and culture that have made them successful. As a platform of\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;a href=\u0026quot;http://www.evergreensg.com/\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;Evergreen\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;Services\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;\u0026amp;nbsp;Group\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;, we never divest from businesses we partner with and approach every decision with the goal of driving sustainable and healthy growth over the long term. \u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;eop\u0026quot; data-ccp-charstyle-defn=\u0026quot;{\u0026amp;quot;ObjectId\u0026amp;quot;:\u0026amp;quot;920dbcde-2834-5e15-a5fa-062170b236ba|1\u0026amp;quot;,\u0026amp;quot;ClassId\u0026amp;quot;:1073872969,\u0026amp;quot;Properties\u0026amp;quot;:[201342446,\u0026amp;quot;1\u0026amp;quot;,201342447,\u0026amp;quot;5\u0026amp;quot;,201342448,\u0026amp;quot;1\u0026amp;quot;,201342449,\u0026amp;quot;1\u0026amp;quot;,469777841,\u0026amp;quot;Calibri\u0026amp;quot;,469777842,\u0026amp;quot;\u0026amp;quot;,469777843,\u0026amp;quot;Calibri\u0026amp;quot;,469777844,\u0026amp;quot;Calibri\u0026amp;quot;,201341986,\u0026amp;quot;1\u0026amp;quot;,469769226,\u0026amp;quot;Calibri\u0026amp;quot;,268442635,\u0026amp;quot;22\u0026amp;quot;,469775450,\u0026amp;quot;eop\u0026amp;quot;,201340122,\u0026amp;quot;1\u0026amp;quot;,134233614,\u0026amp;quot;true\u0026amp;quot;,469778129,\u0026amp;quot;eop\u0026amp;quot;,335572020,\u0026amp;quot;1\u0026amp;quot;,469778324,\u0026amp;quot;Default Paragraph Font\u0026amp;quot;]}\u0026quot;\u0026gt; \u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Forward Deployment AI Engineer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://interlaced.io/\u0026quot;\u0026gt;Interlaced\u0026lt;/a\u0026gt;, a Lyra Technology Group portfolio company, is looking for a Forward Deployment AI Engineer. The FDE will embed with our clients\u0026#39; businesses — rolling up your sleeves to design, build, and deploy AI-powered solutions that create real operational impact. You won\u0026#39;t be sitting behind a desk writing specs; you\u0026#39;ll be working directly with small and mid-size businesses diagnosing inefficiencies, earning stakeholder trust, and shipping production-grade AI agents, automated workflows, and engineering solutions that change how these organizations run.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This is a hands-on, client-facing engineering role built for someone who is as comfortable presenting to a small business owner as they are writing Python.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our companies are cloud-focused IT services providers, providing outsourced IT services for innovative businesses across the globe.\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;We are cloud focused\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We work with cutting edge clients in forward thinking industries like tech startups, biotech and digital agencies\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;We are poised for significant growth in 2026 and beyond and need you to help us do it!\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;We are a team of hungry, innovative, technology-lovers who are excited to build something amazing together!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your work as a Forward Deployment AI Engineer will include several components:\u0026amp;nbsp; \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Relationship Management: Identify, engage, and secure new business opportunities\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Embed directly with clients to discover operational pain points, map workflows, and identify high-ROI opportunities for AI and automation\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Design and build AI agents using frameworks such as LangChain, LangGraph, AutoGen, or similar — including tool-use, memory, and multi-agent orchestration patterns\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop AI-powered workflows that integrate with clients\u0026#39; existing systems (CRMs, ERPs, cloud platforms, communication tools, etc.)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Engineer automation solutions across areas such as document processing, data extraction, reporting, customer communication, and internal operations\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own the full delivery lifecycle — from scoping and architecture to build, testing, handoff, and lightweight documentation\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Train and enable client teams to maintain and iterate on solutions post-deployment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Serve as a trusted technical advisor, translating complex AI capabilities into clear business value for non-technical stakeholders\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contribute internally by codifying reusable components, playbooks, and delivery templates that scale across the practice\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Stay at the forefront of the AI landscape and proactively recommend new tools, solutions, and service offerings that help Interlaced and its clients remain ahead of the curve\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You genuinely enjoy teaching. You\u0026#39;ll be expected to elevate our internal team\u0026#39;s AI fluency, not just deliver client engagements.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Our ideal Forward Deployment AI Engineer has the following qualifications:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Bachelor\u0026#39;s degree in Computer Science, Engineering, Information Systems, or a related technical field\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Must be legally authorized to work in the United States without sponsorship now or in the future\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;2+ years of professional experience in software engineering, AI/ML engineering, or a technical consulting role\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Working proficiency in Python and familiarity with REST APIs and cloud services\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hands-on experience building with LLM APIs (OpenAI, Anthropic, Gemini, or similar)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Understanding of prompt engineering, RAG (Retrieval-Augmented Generation), and agentic workflow patterns\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to work independently in ambiguous, fast-moving client environments. You\u0026#39;ll be the primary technical resource for this practice and should be comfortable embracing challenge.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong communication skills — you can explain a vector database to a CFO without losing them\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Preferred\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience with workflow automation platforms (Zapier, Make, n8n, Lindy or similar)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with vector databases (Pinecone, Weaviate, Chroma) and embedding pipelines\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exposure to low-code/no-code tools alongside custom-code solutions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Prior client-facing, consulting, or forward-deployed engineering experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working with SMB clients across industries such as professional services, healthcare, logistics, or retail\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who Thrives in This Role\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You\u0026#39;re a builder who gets energy from solving real problems for real people. You\u0026#39;re not waiting for perfect requirements — you ask good questions, form a hypothesis, and get something in front of stakeholders fast. You\u0026#39;re comfortable being the most technical person in the room for one hour and a junior learner the next. You care about the outcome, not just the code.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The targeted base salary for this role is $120,000 - $150,000 per year and will operate out of the Interlaced office on a hybrid basis\u0026lt;em\u0026gt;.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Lyra Tech Group is an equal opportunity employer. We celebrate diverse perspectives and are committed to building an inclusive team.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;","departments":[{"id":4025922008,"name":"Technology","child_ids":[],"parent_id":null}],"offices":[{"id":4022197008,"name":"Lyra HQ","location":"Chicago","child_ids":[],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/lyratechgroup/jobs/5173800008","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4453231008,"location":{"name":"Detroit, MI"},"metadata":null,"id":5173800008,"updated_at":"2026-04-07T13:55:33-04:00","requisition_id":"231","title":"Head of Operations","company_name":"Lyra Technology Group","first_published":"2026-04-01T19:09:18-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;http://www.lyratechgroup.com/\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot; data-ccp-charstyle-defn=\u0026quot;{\u0026amp;quot;ObjectId\u0026amp;quot;:\u0026amp;quot;ac0262f4-8a9e-5820-b908-2d943c5f7113|1\u0026amp;quot;,\u0026amp;quot;ClassId\u0026amp;quot;:1073872969,\u0026amp;quot;Properties\u0026amp;quot;:[201342446,\u0026amp;quot;1\u0026amp;quot;,201342447,\u0026amp;quot;5\u0026amp;quot;,201342448,\u0026amp;quot;1\u0026amp;quot;,201342449,\u0026amp;quot;1\u0026amp;quot;,469777841,\u0026amp;quot;Calibri\u0026amp;quot;,469777842,\u0026amp;quot;\u0026amp;quot;,469777843,\u0026amp;quot;Calibri\u0026amp;quot;,469777844,\u0026amp;quot;Calibri\u0026amp;quot;,201341986,\u0026amp;quot;1\u0026amp;quot;,469769226,\u0026amp;quot;Calibri\u0026amp;quot;,268442635,\u0026amp;quot;22\u0026amp;quot;,469775450,\u0026amp;quot;normaltextrun\u0026amp;quot;,201340122,\u0026amp;quot;1\u0026amp;quot;,134233614,\u0026amp;quot;true\u0026amp;quot;,469778129,\u0026amp;quot;normaltextrun\u0026amp;quot;,335572020,\u0026amp;quot;1\u0026amp;quot;,469778324,\u0026amp;quot;Default Paragraph Font\u0026amp;quot;]}\u0026quot;\u0026gt;Lyra Technology Group\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;\u0026amp;nbsp;is a\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;p\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;rivate\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;e\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;quity-backed holding company that invests in and\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;operates\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;\u0026amp;nbsp;industry leading technology service businesses. Our companies are\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;operated\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;\u0026amp;nbsp;independently by exceptional management teams. Companies that join our group\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;retain\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;\u0026amp;nbsp;the employees, name, and culture that have made them successful. As a platform of\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;a href=\u0026quot;http://www.evergreensg.com/\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;Evergreen\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;Services\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;\u0026amp;nbsp;Group\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;, we never divest from businesses we partner with and approach every decision with the goal of driving sustainable and healthy growth over the long term. \u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;eop\u0026quot; data-ccp-charstyle-defn=\u0026quot;{\u0026amp;quot;ObjectId\u0026amp;quot;:\u0026amp;quot;920dbcde-2834-5e15-a5fa-062170b236ba|1\u0026amp;quot;,\u0026amp;quot;ClassId\u0026amp;quot;:1073872969,\u0026amp;quot;Properties\u0026amp;quot;:[201342446,\u0026amp;quot;1\u0026amp;quot;,201342447,\u0026amp;quot;5\u0026amp;quot;,201342448,\u0026amp;quot;1\u0026amp;quot;,201342449,\u0026amp;quot;1\u0026amp;quot;,469777841,\u0026amp;quot;Calibri\u0026amp;quot;,469777842,\u0026amp;quot;\u0026amp;quot;,469777843,\u0026amp;quot;Calibri\u0026amp;quot;,469777844,\u0026amp;quot;Calibri\u0026amp;quot;,201341986,\u0026amp;quot;1\u0026amp;quot;,469769226,\u0026amp;quot;Calibri\u0026amp;quot;,268442635,\u0026amp;quot;22\u0026amp;quot;,469775450,\u0026amp;quot;eop\u0026amp;quot;,201340122,\u0026amp;quot;1\u0026amp;quot;,134233614,\u0026amp;quot;true\u0026amp;quot;,469778129,\u0026amp;quot;eop\u0026amp;quot;,335572020,\u0026amp;quot;1\u0026amp;quot;,469778324,\u0026amp;quot;Default Paragraph Font\u0026amp;quot;]}\u0026quot;\u0026gt; \u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;What sets us apart are two things: our buy and hold strategy, and our company’s autonomous management.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335551550\u0026amp;quot;:6,\u0026amp;quot;335551620\u0026amp;quot;:6,\u0026amp;quot;335559739\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ol\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;%1.\u0026quot; data-font=\u0026quot;Aptos\u0026quot; data-listid=\u0026quot;34\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:0,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769242\u0026amp;quot;:[65533,0],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;%1.\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;1\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Unlike typical Private Equity investments with a three-to-five-year liquidation strategy, we buy businesses and invest in them\u0026amp;nbsp;for\u0026amp;nbsp;the\u0026amp;nbsp;long-term. We believe in the value of our acquisitions and want to grow.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335551550\u0026amp;quot;:6,\u0026amp;quot;335551620\u0026amp;quot;:6,\u0026amp;quot;335559739\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;%1.\u0026quot; data-font=\u0026quot;Aptos\u0026quot; data-listid=\u0026quot;34\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:0,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769242\u0026amp;quot;:[65533,0],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;%1.\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;2\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;We bought our\u0026amp;nbsp;companies\u0026amp;nbsp;because they already had success in the marketplace. Instead of asking them to conform to a unified platform, we allow companies to keep their team,\u0026amp;nbsp;culture\u0026amp;nbsp;and branding in place.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335551550\u0026amp;quot;:6,\u0026amp;quot;335551620\u0026amp;quot;:6,\u0026amp;quot;335559739\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ol\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;We made our first acquisition at the beginning of 2018. Today, we hold a controlling stake in 110+ companies across the US, UK, Australia, New Zealand, and Canada. Our companies employ over 3,000 team members, each led by their own management team, and provide world-class support to over 12,000 clients. \u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335551550\u0026amp;quot;:6,\u0026amp;quot;335551620\u0026amp;quot;:6,\u0026amp;quot;335559739\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Head of Operations - Role Overview:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Head of Operations is a hands-on leadership role responsible for managing the day-to-day technical operations of one of Lyra\u0026#39;s recently acquired operating companies. This individual will lead a small, high-performing team across help desk support, service delivery, and client account management. The ideal candidate combines strong operational instincts with technical fluency and a genuine commitment to client satisfaction. This is a pivotal role for someone who thrives in a fast-paced, entrepreneurial environment and is energized by building scalable processes from the ground up.\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;Responsibilities:\u0026lt;/h3\u0026gt;\n\u0026lt;h4\u0026gt;Technical Operations \u0026amp;amp; Service Delivery\u0026lt;/h4\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Oversee all aspects of technical service delivery, including help desk operations, incident management, escalation procedures, and SLA compliance.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Monitor and improve key operational metrics such as ticket response time, resolution rate, first-call resolution, and client satisfaction scores.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop, document, and continuously refine standard operating procedures (SOPs) for recurring service processes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage vendor relationships and coordinate with third-party technology partners to ensure seamless service integration.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Evaluate and recommend tools, platforms, and technologies that enhance operational efficiency and service quality.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h4\u0026gt;Team Leadership \u0026amp;amp; Development\u0026lt;/h4\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Directly manage a team of up to 10 technical and operational staff, including help desk technicians, system administrators, and service coordinators.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Set clear performance expectations, conduct regular one-on-ones, and deliver timely coaching and feedback.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Foster a collaborative, accountable team culture rooted in continuous improvement and professional development.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead hiring, onboarding, and training efforts as the team scales to meet client demand.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h4\u0026gt;Customer Success \u0026amp;amp; Account Management\u0026lt;/h4\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Serve as a senior point of contact for key client accounts, building strong relationships and ensuring high levels of satisfaction and retention.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Conduct regular business reviews with clients to assess service performance, identify opportunities, and proactively address concerns.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with sales and leadership on client renewals, upsell opportunities, and expansion strategies.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Translate client feedback into actionable operational improvements.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h4\u0026gt;Strategic \u0026amp;amp; Organizational Leadership\u0026lt;/h4\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Partner with the CEO to define and execute operational strategy aligned with overall business objectives.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify and mitigate operational risks, including capacity constraints, process bottlenecks, and client delivery gaps.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contribute to annual planning, budgeting, and resource allocation for the operations function.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Champion a culture of data-driven decision-making and operational transparency.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;Requirements:\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;5+ years of progressive experience in managed services or technology service delivery, with at least 2 years in a leadership or management role.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated experience managing a small team in a fast-moving, resource-constrained environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Solid understanding of IT service management frameworks (ITIL, ITSM) and common MSP/IT services tooling (e.g., ConnectWise, Autotask, Datto, or similar PSA/RMM platforms).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven ability to manage client relationships and contribute to customer success outcomes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent organizational, communication, and problem-solving skills.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with cloud platforms (Microsoft 365, Azure, AWS) and modern IT infrastructure.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with CRM or customer success platforms (e.g., HubSpot, Salesforce, Gainsight) is a plus.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Background in process improvement methodologies (Lean, Six Sigma, or similar) is preferred.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Base compensation range is targeted at $110,000 - $130,000 with annual bonus potential.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;","departments":[{"id":4039491008,"name":"Executive / C-Suite","child_ids":[],"parent_id":null}],"offices":[{"id":4022197008,"name":"Lyra HQ","location":"Chicago","child_ids":[],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/lyratechgroup/jobs/5194610008","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"education":"education_required","internal_job_id":4462407008,"location":{"name":"Kingsgrove"},"metadata":null,"id":5194610008,"updated_at":"2026-05-06T21:20:48-04:00","requisition_id":"242","title":"Helpdesk Agent, Level 1 - Secom","company_name":"Lyra Technology Group","first_published":"2026-04-21T19:56:44-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;http://www.lyratechgroup.com/\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot; data-ccp-charstyle-defn=\u0026quot;{\u0026amp;quot;ObjectId\u0026amp;quot;:\u0026amp;quot;ac0262f4-8a9e-5820-b908-2d943c5f7113|1\u0026amp;quot;,\u0026amp;quot;ClassId\u0026amp;quot;:1073872969,\u0026amp;quot;Properties\u0026amp;quot;:[201342446,\u0026amp;quot;1\u0026amp;quot;,201342447,\u0026amp;quot;5\u0026amp;quot;,201342448,\u0026amp;quot;1\u0026amp;quot;,201342449,\u0026amp;quot;1\u0026amp;quot;,469777841,\u0026amp;quot;Calibri\u0026amp;quot;,469777842,\u0026amp;quot;\u0026amp;quot;,469777843,\u0026amp;quot;Calibri\u0026amp;quot;,469777844,\u0026amp;quot;Calibri\u0026amp;quot;,201341986,\u0026amp;quot;1\u0026amp;quot;,469769226,\u0026amp;quot;Calibri\u0026amp;quot;,268442635,\u0026amp;quot;22\u0026amp;quot;,469775450,\u0026amp;quot;normaltextrun\u0026amp;quot;,201340122,\u0026amp;quot;1\u0026amp;quot;,134233614,\u0026amp;quot;true\u0026amp;quot;,469778129,\u0026amp;quot;normaltextrun\u0026amp;quot;,335572020,\u0026amp;quot;1\u0026amp;quot;,469778324,\u0026amp;quot;Default Paragraph Font\u0026amp;quot;]}\u0026quot;\u0026gt;Lyra Technology Group\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;\u0026amp;nbsp;is a\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;p\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;rivate\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;e\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;quity-backed holding company that invests in and\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;operates\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;\u0026amp;nbsp;industry leading technology service businesses. Our companies are\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;operated\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;\u0026amp;nbsp;independently by exceptional management teams. Companies that join our group\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;retain\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;\u0026amp;nbsp;the employees, name, and culture that have made them successful. As a platform of\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;a href=\u0026quot;http://www.evergreensg.com/\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;Evergreen\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;Services\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;\u0026amp;nbsp;Group\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;, we never divest from businesses we partner with and approach every decision with the goal of driving sustainable and healthy growth over the long term. \u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;eop\u0026quot; data-ccp-charstyle-defn=\u0026quot;{\u0026amp;quot;ObjectId\u0026amp;quot;:\u0026amp;quot;920dbcde-2834-5e15-a5fa-062170b236ba|1\u0026amp;quot;,\u0026amp;quot;ClassId\u0026amp;quot;:1073872969,\u0026amp;quot;Properties\u0026amp;quot;:[201342446,\u0026amp;quot;1\u0026amp;quot;,201342447,\u0026amp;quot;5\u0026amp;quot;,201342448,\u0026amp;quot;1\u0026amp;quot;,201342449,\u0026amp;quot;1\u0026amp;quot;,469777841,\u0026amp;quot;Calibri\u0026amp;quot;,469777842,\u0026amp;quot;\u0026amp;quot;,469777843,\u0026amp;quot;Calibri\u0026amp;quot;,469777844,\u0026amp;quot;Calibri\u0026amp;quot;,201341986,\u0026amp;quot;1\u0026amp;quot;,469769226,\u0026amp;quot;Calibri\u0026amp;quot;,268442635,\u0026amp;quot;22\u0026amp;quot;,469775450,\u0026amp;quot;eop\u0026amp;quot;,201340122,\u0026amp;quot;1\u0026amp;quot;,134233614,\u0026amp;quot;true\u0026amp;quot;,469778129,\u0026amp;quot;eop\u0026amp;quot;,335572020,\u0026amp;quot;1\u0026amp;quot;,469778324,\u0026amp;quot;Default Paragraph Font\u0026amp;quot;]}\u0026quot;\u0026gt; \u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About The Position\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;One of our operating companies, \u0026lt;a href=\u0026quot;https://secomtech.com.au/\u0026quot;\u0026gt;Secom Technology\u0026lt;/a\u0026gt;, is seeking a Helpdesk Support Engineer (Level 1–2) to join the team in Kingsgrove, Sydney.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As the first point of contact for IT support, you will be responsible for logging, troubleshooting and resolving day-to-day technical issues, while escalating more complex problems to senior engineers. You will play a key role in delivering fast, reliable support and a great customer experience.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Client Support \u0026amp;amp; Ticket Management\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Troubleshooting \u0026amp;amp; Issue Resolution\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Escalation \u0026amp;amp; Collaboration\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Customer Experience \u0026amp;amp; Communication\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;System Monitoring \u0026amp;amp; Maintenance\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Documentation \u0026amp;amp; Continuous Improvement\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Skills\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;1–2 years’ experience in a Service Desk / Helpdesk / IT Support role\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong understanding of Windows 10/11 and Microsoft 365\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with Active Directory and user account management\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exposure to ticketing systems (e.g. ConnectWise or similar)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Basic understanding of networking (DNS, DHCP, Wi-Fi)\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Desirable\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience in an MSP environment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exposure to RMM tools\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;IT certifications (CompTIA A+, Microsoft Fundamentals, etc.)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with VMware or Hyper-V environments\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Benefits\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Hybrid working environment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work with leading Australian clubs and golf venues\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Join a growing MSP with strong industry partnerships\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exposure to diverse clients and modern technologies\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;","departments":[{"id":4025922008,"name":"Technology","child_ids":[],"parent_id":null}],"offices":[{"id":4036632008,"name":"ANZ","location":"Tamworth, New South Wales, Australia","child_ids":[],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/lyratechgroup/jobs/5194622008","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4462408008,"location":{"name":"Kingsgrove"},"metadata":null,"id":5194622008,"updated_at":"2026-04-20T17:52:12-04:00","requisition_id":"243","title":"Helpdesk Support Engineer, Level 2 - Secom","company_name":"Lyra Technology Group","first_published":"2026-04-20T17:52:12-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;http://www.lyratechgroup.com/\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot; data-ccp-charstyle-defn=\u0026quot;{\u0026amp;quot;ObjectId\u0026amp;quot;:\u0026amp;quot;ac0262f4-8a9e-5820-b908-2d943c5f7113|1\u0026amp;quot;,\u0026amp;quot;ClassId\u0026amp;quot;:1073872969,\u0026amp;quot;Properties\u0026amp;quot;:[201342446,\u0026amp;quot;1\u0026amp;quot;,201342447,\u0026amp;quot;5\u0026amp;quot;,201342448,\u0026amp;quot;1\u0026amp;quot;,201342449,\u0026amp;quot;1\u0026amp;quot;,469777841,\u0026amp;quot;Calibri\u0026amp;quot;,469777842,\u0026amp;quot;\u0026amp;quot;,469777843,\u0026amp;quot;Calibri\u0026amp;quot;,469777844,\u0026amp;quot;Calibri\u0026amp;quot;,201341986,\u0026amp;quot;1\u0026amp;quot;,469769226,\u0026amp;quot;Calibri\u0026amp;quot;,268442635,\u0026amp;quot;22\u0026amp;quot;,469775450,\u0026amp;quot;normaltextrun\u0026amp;quot;,201340122,\u0026amp;quot;1\u0026amp;quot;,134233614,\u0026amp;quot;true\u0026amp;quot;,469778129,\u0026amp;quot;normaltextrun\u0026amp;quot;,335572020,\u0026amp;quot;1\u0026amp;quot;,469778324,\u0026amp;quot;Default Paragraph Font\u0026amp;quot;]}\u0026quot;\u0026gt;Lyra Technology Group\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;\u0026amp;nbsp;is a\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;p\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;rivate\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;e\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;quity-backed holding company that invests in and\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;operates\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;\u0026amp;nbsp;industry leading technology service businesses. Our companies are\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;operated\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;\u0026amp;nbsp;independently by exceptional management teams. Companies that join our group\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;retain\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;\u0026amp;nbsp;the employees, name, and culture that have made them successful. As a platform of\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;a href=\u0026quot;http://www.evergreensg.com/\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;Evergreen\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;Services\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;\u0026amp;nbsp;Group\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;, we never divest from businesses we partner with and approach every decision with the goal of driving sustainable and healthy growth over the long term. \u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;eop\u0026quot; data-ccp-charstyle-defn=\u0026quot;{\u0026amp;quot;ObjectId\u0026amp;quot;:\u0026amp;quot;920dbcde-2834-5e15-a5fa-062170b236ba|1\u0026amp;quot;,\u0026amp;quot;ClassId\u0026amp;quot;:1073872969,\u0026amp;quot;Properties\u0026amp;quot;:[201342446,\u0026amp;quot;1\u0026amp;quot;,201342447,\u0026amp;quot;5\u0026amp;quot;,201342448,\u0026amp;quot;1\u0026amp;quot;,201342449,\u0026amp;quot;1\u0026amp;quot;,469777841,\u0026amp;quot;Calibri\u0026amp;quot;,469777842,\u0026amp;quot;\u0026amp;quot;,469777843,\u0026amp;quot;Calibri\u0026amp;quot;,469777844,\u0026amp;quot;Calibri\u0026amp;quot;,201341986,\u0026amp;quot;1\u0026amp;quot;,469769226,\u0026amp;quot;Calibri\u0026amp;quot;,268442635,\u0026amp;quot;22\u0026amp;quot;,469775450,\u0026amp;quot;eop\u0026amp;quot;,201340122,\u0026amp;quot;1\u0026amp;quot;,134233614,\u0026amp;quot;true\u0026amp;quot;,469778129,\u0026amp;quot;eop\u0026amp;quot;,335572020,\u0026amp;quot;1\u0026amp;quot;,469778324,\u0026amp;quot;Default Paragraph Font\u0026amp;quot;]}\u0026quot;\u0026gt; \u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About The Position\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;One of our operating companies, \u0026lt;a href=\u0026quot;https://secomtech.com.au/\u0026quot;\u0026gt;Secom Technology\u0026lt;/a\u0026gt;, is looking for a Helpdesk Support Engineer, Level 2 to support their team in Kingsgrove, Sydney.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a Helpdesk Support Engineer, Level 2, you will play a key role in our technical support team, working directly with clients to resolve a wide range of IT issues. This position is ideal for someone looking to build on their foundational skills while gaining hands-on experience across networking, Windows Server, backups, and end-user support.\u0026lt;/p\u0026gt;\n\u0026lt;p data-start=\u0026quot;367\u0026quot; data-end=\u0026quot;649\u0026quot;\u0026gt;You’ll manage support requests, collaborate with Level 1 Engineers to resolve more complex issues and help ensure client systems remain secure and reliable. The role offers strong opportunities for technical growth and career progression within a supportive, forward-thinking team.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Respond to client IT support requests via phone and email, delivering clear, timely resolutions in line with Service Level Agreements (SLAs).\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Build and maintain strong client relationships through effective communication and a high standard of customer service\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Network Troubleshooting:\u0026lt;/strong\u0026gt;\u0026amp;nbsp;Assist in managing and resolving issues related to network configurations, including VLAN setup and basic firewall rules.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Server \u0026amp;amp; Virtualization:\u0026lt;/strong\u0026gt;\u0026amp;nbsp;Support Windows Server environments with Hyper-V, including tasks such as monitoring, basic VM management, and assisting in replication tasks.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Unified Communications:\u0026lt;/strong\u0026gt;\u0026amp;nbsp;Provide support for VoIP systems, including setup and troubleshooting basic issues related to call routing and device configurations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Microsoft 365 Support:\u0026lt;/strong\u0026gt;\u0026amp;nbsp;Assist with user management, email configurations, and basic troubleshooting within Microsoft 365, including Exchange and Intune.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Backup Management:\u0026lt;/strong\u0026gt;\u0026amp;nbsp;Monitor Backup Software, ensuring backups are completed successfully and addressing basic recovery tasks as needed.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Workstation Support:\u0026lt;/strong\u0026gt;\u0026amp;nbsp;Resolve common hardware, software, and connectivity issues for client workstations, escalating more complex problems to Level 3 Support.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Technical and personal skills required\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-start=\u0026quot;914\u0026quot; data-end=\u0026quot;1363\u0026quot;\u0026gt;Minimum of 2 years in a Level 2 Support role, preferably within a Managed Service Provider environment.\u0026lt;/li\u0026gt;\n\u0026lt;li data-start=\u0026quot;914\u0026quot; data-end=\u0026quot;1363\u0026quot;\u0026gt;Proficiency with firewalls, including basic rule management and network troubleshooting.\u0026lt;/li\u0026gt;\n\u0026lt;li data-start=\u0026quot;914\u0026quot; data-end=\u0026quot;1363\u0026quot;\u0026gt;Knowledge of Windows Server and Hyper-V, including virtual machine management and monitoring.\u0026lt;/li\u0026gt;\n\u0026lt;li data-start=\u0026quot;914\u0026quot; data-end=\u0026quot;1363\u0026quot;\u0026gt;Familiarity with network infrastructure, including VLAN configuration and wireless network support.\u0026lt;/li\u0026gt;\n\u0026lt;li data-start=\u0026quot;914\u0026quot; data-end=\u0026quot;1363\u0026quot;\u0026gt;Experience with Microsoft 365, particularly in user management and email configuration.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Basic experience with VoIP systems and backup software is advantageous.\u0026lt;/li\u0026gt;\n\u0026lt;li data-start=\u0026quot;859\u0026quot; data-end=\u0026quot;1127\u0026quot;\u0026gt;Strong ability to prioritize tasks and manage multiple support requests in a fast-paced environment.\u0026lt;/li\u0026gt;\n\u0026lt;li data-start=\u0026quot;859\u0026quot; data-end=\u0026quot;1127\u0026quot;\u0026gt;Excellent communication skills, with the ability to explain technical concepts clearly to non-technical users.\u0026lt;br data-start=\u0026quot;1262\u0026quot; data-end=\u0026quot;1265\u0026quot;\u0026gt;Strong documentation skills, ensuring all work is accurately recorded and accessible for future reference.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;strong\u0026gt;Benefits\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Hybrid work environment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work closely with some of Australia’s leading clubs and golf venues\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Be part of a growing MSP with strong industry partnerships\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Gain exposure to diverse clients and cutting-edge technologies\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;/p\u0026gt;","departments":[{"id":4025922008,"name":"Technology","child_ids":[],"parent_id":null}],"offices":[{"id":4036632008,"name":"ANZ","location":"Tamworth, New South Wales, Australia","child_ids":[],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/lyratechgroup/jobs/5129726008","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4432502008,"location":{"name":"Lisle, Illinois"},"metadata":null,"id":5129726008,"updated_at":"2026-02-24T13:00:43-05:00","requisition_id":"203","title":"Help Desk Technician (Tier 1-2)","company_name":"Lyra Technology Group","first_published":"2026-02-24T13:00:43-05:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;http://www.lyratechgroup.com/\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot; data-ccp-charstyle-defn=\u0026quot;{\u0026amp;quot;ObjectId\u0026amp;quot;:\u0026amp;quot;ac0262f4-8a9e-5820-b908-2d943c5f7113|1\u0026amp;quot;,\u0026amp;quot;ClassId\u0026amp;quot;:1073872969,\u0026amp;quot;Properties\u0026amp;quot;:[201342446,\u0026amp;quot;1\u0026amp;quot;,201342447,\u0026amp;quot;5\u0026amp;quot;,201342448,\u0026amp;quot;1\u0026amp;quot;,201342449,\u0026amp;quot;1\u0026amp;quot;,469777841,\u0026amp;quot;Calibri\u0026amp;quot;,469777842,\u0026amp;quot;\u0026amp;quot;,469777843,\u0026amp;quot;Calibri\u0026amp;quot;,469777844,\u0026amp;quot;Calibri\u0026amp;quot;,201341986,\u0026amp;quot;1\u0026amp;quot;,469769226,\u0026amp;quot;Calibri\u0026amp;quot;,268442635,\u0026amp;quot;22\u0026amp;quot;,469775450,\u0026amp;quot;normaltextrun\u0026amp;quot;,201340122,\u0026amp;quot;1\u0026amp;quot;,134233614,\u0026amp;quot;true\u0026amp;quot;,469778129,\u0026amp;quot;normaltextrun\u0026amp;quot;,335572020,\u0026amp;quot;1\u0026amp;quot;,469778324,\u0026amp;quot;Default Paragraph Font\u0026amp;quot;]}\u0026quot;\u0026gt;Lyra Technology Group\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;\u0026amp;nbsp;is a\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;p\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;rivate\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;e\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;quity-backed holding company that invests in and\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;operates\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;\u0026amp;nbsp;industry leading technology service businesses. Our companies are\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;operated\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;\u0026amp;nbsp;independently by exceptional management teams. Companies that join our group\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;retain\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;\u0026amp;nbsp;the employees, name, and culture that have made them successful. As a platform of\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;a href=\u0026quot;http://www.evergreensg.com/\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;Evergreen\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;Services\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;\u0026amp;nbsp;Group\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;, we never divest from businesses we partner with and approach every decision with the goal of driving sustainable and healthy growth over the long term. \u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;eop\u0026quot; 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Font\u0026amp;quot;]}\u0026quot;\u0026gt; \u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;335557856\u0026amp;quot;:16777215}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;Help Desk Technician (Tier 1-2\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;) –\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;\u0026amp;nbsp;Lyra Technology Group\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span 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data-ccp-parastyle=\u0026quot;No Spacing\u0026quot;\u0026gt;f\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-parastyle=\u0026quot;No Spacing\u0026quot;\u0026gt;or our\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-parastyle=\u0026quot;No Spacing\u0026quot;\u0026gt;OpCo\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-parastyle=\u0026quot;No Spacing\u0026quot;\u0026gt;,\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;\u0026lt;span data-ccp-parastyle=\u0026quot;No Spacing\u0026quot;\u0026gt;Network IT Easy\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;\u0026lt;span data-ccp-parastyle=\u0026quot;No Spacing\u0026quot;\u0026gt;, in Lisle, Illinois\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-parastyle=\u0026quot;No Spacing\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;\u0026lt;span data-ccp-parastyle=\u0026quot;No Spacing\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-parastyle=\u0026quot;No Spacing\u0026quot;\u0026gt;This individual will\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-parastyle=\u0026quot;No Spacing\u0026quot;\u0026gt;be responsible for\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-parastyle=\u0026quot;No Spacing\u0026quot;\u0026gt;\u0026amp;nbsp;supporting clients through\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-parastyle=\u0026quot;No Spacing\u0026quot;\u0026gt;their\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-parastyle=\u0026quot;No Spacing\u0026quot;\u0026gt;\u0026amp;nbsp;helpdesk system, owning tickets from start to finish, and serving as a professional and reliable face of the company.\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;\u0026lt;span data-ccp-parastyle=\u0026quot;No Spacing\u0026quot;\u0026gt;About Lyra…\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;http://www.lyratechgroup.com/\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;Hyperlink\u0026quot;\u0026gt;Lyra Technology Group\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;\u0026amp;nbsp;is a private equity-backed holding company that invests and\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;operates\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;\u0026amp;nbsp;industry leading technology service businesses. Our companies are\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;operated\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;\u0026amp;nbsp;independently by exceptional management teams. Companies that join our group\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;retain\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;\u0026amp;nbsp;the employees, name, and culture that have made them successful. 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data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559683\u0026amp;quot;:0,\u0026amp;quot;335559684\u0026amp;quot;:-2,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;1\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;Communicate clearly and professionally with end users, providing detailed updates, accurate time entries, and thorough documentation.\u0026lt;/li\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;46\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559683\u0026amp;quot;:0,\u0026amp;quot;335559684\u0026amp;quot;:-2,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;1\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;Maintain and update client documentation when changes are made or outdated information is identified.\u0026lt;/li\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;46\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559683\u0026amp;quot;:0,\u0026amp;quot;335559684\u0026amp;quot;:-2,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;1\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;Represent the company professionally — treat every client issue as if it were your own.\u0026lt;/li\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;46\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559683\u0026amp;quot;:0,\u0026amp;quot;335559684\u0026amp;quot;:-2,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;1\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;Identify potential improvement or upgrade opportunities (hardware, network, security, ISP, Microsoft 365, etc.) and communicate them to the appropriate Account Manager or Field Team member\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134245417\u0026amp;quot;:false,\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335559739\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;\u0026lt;span data-ccp-parastyle=\u0026quot;paragraph\u0026quot; data-ccp-parastyle-defn=\u0026quot;{\u0026amp;quot;ObjectId\u0026amp;quot;:\u0026amp;quot;aaed607e-c2a3-5841-9fb4-41037bfa0faf|1\u0026amp;quot;,\u0026amp;quot;ClassId\u0026amp;quot;:1073872969,\u0026amp;quot;Properties\u0026amp;quot;:[201342446,\u0026amp;quot;1\u0026amp;quot;,201342447,\u0026amp;quot;5\u0026amp;quot;,201342448,\u0026amp;quot;1\u0026amp;quot;,201342449,\u0026amp;quot;1\u0026amp;quot;,469777841,\u0026amp;quot;Times New Roman\u0026amp;quot;,469777842,\u0026amp;quot;Times New Roman\u0026amp;quot;,469777843,\u0026amp;quot;Times New Roman\u0026amp;quot;,469777844,\u0026amp;quot;Times New Roman\u0026amp;quot;,201341986,\u0026amp;quot;1\u0026amp;quot;,469769226,\u0026amp;quot;Times New Roman\u0026amp;quot;,268442635,\u0026amp;quot;24\u0026amp;quot;,469775450,\u0026amp;quot;paragraph\u0026amp;quot;,201340122,\u0026amp;quot;2\u0026amp;quot;,134233614,\u0026amp;quot;true\u0026amp;quot;,469778129,\u0026amp;quot;paragraph\u0026amp;quot;,335572020,\u0026amp;quot;1\u0026amp;quot;,335559740,\u0026amp;quot;240\u0026amp;quot;,201341983,\u0026amp;quot;0\u0026amp;quot;,134233118,\u0026amp;quot;true\u0026amp;quot;,134233117,\u0026amp;quot;true\u0026amp;quot;,469778324,\u0026amp;quot;Normal\u0026amp;quot;]}\u0026quot;\u0026gt;Our ideal\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-parastyle=\u0026quot;paragraph\u0026quot;\u0026gt;Help Desk Technician\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-parastyle=\u0026quot;paragraph\u0026quot;\u0026gt;\u0026amp;nbsp;has the following qualifications:\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:true,\u0026amp;quot;134233118\u0026amp;quot;:true,\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335557856\u0026amp;quot;:16777215,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;42\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;1\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;1+ year experience working for a Managed Services Provider (Required)\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;42\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;1\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;Strong troubleshooting and technical support skills (hardware, printers, end-user systems)\u0026lt;/li\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;42\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;1\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;Working knowledge of Microsoft 365 administration (Exchange Online, SharePoint, Entra, Security/Admin Centers); Teams administration preferred\u0026lt;/li\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;42\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;1\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;Familiarity with common MSP tools (RMM, PSA, BCDR, IT Glue, EDR/MDR, etc.)\u0026lt;/li\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;42\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;1\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;Excellent written and verbal communication skills\u0026lt;/li\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;42\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;1\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;Strong problem-solving ability with a clear sense of ownership and accountability\u0026lt;/li\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;42\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;1\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;Ability to work both independently and collaboratively\u0026lt;/li\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;42\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;1\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;Associate/Bachelor’s Degree in related field or equivalent experience preferred\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:true,\u0026amp;quot;134233118\u0026amp;quot;:true,\u0026amp;quot;134245417\u0026amp;quot;:false,\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335557856\u0026amp;quot;:16777215,\u0026amp;quot;335559739\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Benefits Overview:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;134233117\u0026amp;quot;:true,\u0026amp;quot;134233118\u0026amp;quot;:true,\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335557856\u0026amp;quot;:16777215,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;47\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559683\u0026amp;quot;:0,\u0026amp;quot;335559684\u0026amp;quot;:-2,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;1\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;401(k) with company matching\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;47\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559683\u0026amp;quot;:0,\u0026amp;quot;335559684\u0026amp;quot;:-2,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;1\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;Medical, dental, and vision insurance (with telehealth)\u0026lt;/li\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;47\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559683\u0026amp;quot;:0,\u0026amp;quot;335559684\u0026amp;quot;:-2,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;1\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;Life insurance and disability coverage (short- and long-term)\u0026lt;/li\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;47\u0026quot; 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Font\u0026amp;quot;]}\u0026quot;\u0026gt;Lyra Technology Group\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;\u0026amp;nbsp;is a\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;p\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;rivate\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;e\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;quity-backed holding company that invests in and\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;operates\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;\u0026amp;nbsp;industry leading technology service businesses. Our companies are\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;operated\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;\u0026amp;nbsp;independently by exceptional management teams. Companies that join our group\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;retain\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;\u0026amp;nbsp;the employees, name, and culture that have made them successful. As a platform of\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;a href=\u0026quot;http://www.evergreensg.com/\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;Evergreen\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;Services\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;\u0026amp;nbsp;Group\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;, we never divest from businesses we partner with and approach every decision with the goal of driving sustainable and healthy growth over the long term. \u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;eop\u0026quot; data-ccp-charstyle-defn=\u0026quot;{\u0026amp;quot;ObjectId\u0026amp;quot;:\u0026amp;quot;920dbcde-2834-5e15-a5fa-062170b236ba|1\u0026amp;quot;,\u0026amp;quot;ClassId\u0026amp;quot;:1073872969,\u0026amp;quot;Properties\u0026amp;quot;:[201342446,\u0026amp;quot;1\u0026amp;quot;,201342447,\u0026amp;quot;5\u0026amp;quot;,201342448,\u0026amp;quot;1\u0026amp;quot;,201342449,\u0026amp;quot;1\u0026amp;quot;,469777841,\u0026amp;quot;Calibri\u0026amp;quot;,469777842,\u0026amp;quot;\u0026amp;quot;,469777843,\u0026amp;quot;Calibri\u0026amp;quot;,469777844,\u0026amp;quot;Calibri\u0026amp;quot;,201341986,\u0026amp;quot;1\u0026amp;quot;,469769226,\u0026amp;quot;Calibri\u0026amp;quot;,268442635,\u0026amp;quot;22\u0026amp;quot;,469775450,\u0026amp;quot;eop\u0026amp;quot;,201340122,\u0026amp;quot;1\u0026amp;quot;,134233614,\u0026amp;quot;true\u0026amp;quot;,469778129,\u0026amp;quot;eop\u0026amp;quot;,335572020,\u0026amp;quot;1\u0026amp;quot;,469778324,\u0026amp;quot;Default Paragraph Font\u0026amp;quot;]}\u0026quot;\u0026gt; \u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About The Position\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;One of our operating companies,\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.abitsystems.com.au/\u0026quot;\u0026gt;ABit Systems\u0026lt;/a\u0026gt;, is looking for an enthusiastic entry-level Internal Sales Representative to join their growing team.\u0026lt;/p\u0026gt;\n\u0026lt;p data-start=\u0026quot;356\u0026quot; data-end=\u0026quot;684\u0026quot;\u0026gt;This is a hands-on role offering the opportunity to build a long-term career in technology sales within a supportive and fast-moving IT business.\u0026amp;nbsp;Full training and mentoring will be provided, making this an ideal opportunity for someone looking to break into the IT industry and develop valuable commercial and technical skills.\u0026lt;/p\u0026gt;\n\u0026lt;p data-start=\u0026quot;686\u0026quot; data-end=\u0026quot;939\u0026quot;\u0026gt;We are looking for someone with a positive attitude, strong communication skills,and a genuine desire to learn. Previous customer service or sales experience is a big advantage, but your mindset, work ethic and willingness to grow are what matter most.\u0026lt;/p\u0026gt;\n\u0026lt;p data-start=\u0026quot;941\u0026quot; data-end=\u0026quot;1087\u0026quot;\u0026gt;If you enjoy talking to people, solving problems and being part of a collaborative team environment, this could be the perfect next step for you.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p data-start=\u0026quot;1115\u0026quot; data-end=\u0026quot;1525\u0026quot;\u0026gt;As an Internal Sales Representative at ABit Systems, you will work closely with our extensive customer portfolio to identify sales opportunities across our suite of IT solutions -\u0026amp;nbsp; including managed services, telephony, cybersecurity and software licensing. 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data-end=\u0026quot;3177\u0026quot;\u0026gt;We offer a close-knit team of technical experts where your commitment and contributions will be recognised and rewarded.\u0026lt;/p\u0026gt;\n\u0026lt;ul data-start=\u0026quot;3179\u0026quot; data-end=\u0026quot;3559\u0026quot; data-is-only-node=\u0026quot;\u0026quot;\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;ids8n7\u0026quot; data-start=\u0026quot;3179\u0026quot; data-end=\u0026quot;3226\u0026quot;\u0026gt;Full training and ongoing mentorship provided\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;1nczvel\u0026quot; data-start=\u0026quot;3227\u0026quot; data-end=\u0026quot;3300\u0026quot;\u0026gt;Genuine career development opportunities within the technology industry\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;8pjp7x\u0026quot; data-start=\u0026quot;3301\u0026quot; data-end=\u0026quot;3356\u0026quot;\u0026gt;Exposure to meaningful enterprise technology projects\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;bopg6e\u0026quot; data-start=\u0026quot;3357\u0026quot; data-end=\u0026quot;3430\u0026quot;\u0026gt;Supportive, collaborative team culture focused on growth and innovation\u0026lt;/li\u0026gt;\n\u0026lt;li data-section-id=\u0026quot;1es19zm\u0026quot; data-start=\u0026quot;3431\u0026quot; data-end=\u0026quot;3504\u0026quot;\u0026gt;Opportunity to work with modern IT solutions across multiple industries\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;","departments":[{"id":4039489008,"name":"Sales","child_ids":[],"parent_id":null}],"offices":[{"id":4036632008,"name":"ANZ","location":"Tamworth, New South Wales, Australia","child_ids":[],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/lyratechgroup/jobs/5235090008","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4481907008,"location":{"name":"Firestone, CO"},"metadata":null,"id":5235090008,"updated_at":"2026-05-28T22:04:29-04:00","requisition_id":"282","title":"IT Account Manager","company_name":"Lyra Technology Group","first_published":"2026-05-28T22:04:29-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;http://www.lyratechgroup.com/\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot; data-ccp-charstyle-defn=\u0026quot;{\u0026amp;quot;ObjectId\u0026amp;quot;:\u0026amp;quot;ac0262f4-8a9e-5820-b908-2d943c5f7113|1\u0026amp;quot;,\u0026amp;quot;ClassId\u0026amp;quot;:1073872969,\u0026amp;quot;Properties\u0026amp;quot;:[201342446,\u0026amp;quot;1\u0026amp;quot;,201342447,\u0026amp;quot;5\u0026amp;quot;,201342448,\u0026amp;quot;1\u0026amp;quot;,201342449,\u0026amp;quot;1\u0026amp;quot;,469777841,\u0026amp;quot;Calibri\u0026amp;quot;,469777842,\u0026amp;quot;\u0026amp;quot;,469777843,\u0026amp;quot;Calibri\u0026amp;quot;,469777844,\u0026amp;quot;Calibri\u0026amp;quot;,201341986,\u0026amp;quot;1\u0026amp;quot;,469769226,\u0026amp;quot;Calibri\u0026amp;quot;,268442635,\u0026amp;quot;22\u0026amp;quot;,469775450,\u0026amp;quot;normaltextrun\u0026amp;quot;,201340122,\u0026amp;quot;1\u0026amp;quot;,134233614,\u0026amp;quot;true\u0026amp;quot;,469778129,\u0026amp;quot;normaltextrun\u0026amp;quot;,335572020,\u0026amp;quot;1\u0026amp;quot;,469778324,\u0026amp;quot;Default Paragraph Font\u0026amp;quot;]}\u0026quot;\u0026gt;Lyra Technology Group\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;\u0026amp;nbsp;is a\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;p\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;rivate\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;e\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;quity-backed holding company that invests in and\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;operates\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;\u0026amp;nbsp;industry leading technology service businesses. Our companies are\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;operated\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;\u0026amp;nbsp;independently by exceptional management teams. Companies that join our group\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;retain\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;\u0026amp;nbsp;the employees, name, and culture that have made them successful. As a platform of\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;a href=\u0026quot;http://www.evergreensg.com/\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;Evergreen\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;Services\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;\u0026amp;nbsp;Group\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;, we never divest from businesses we partner with and approach every decision with the goal of driving sustainable and healthy growth over the long term. \u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;eop\u0026quot; data-ccp-charstyle-defn=\u0026quot;{\u0026amp;quot;ObjectId\u0026amp;quot;:\u0026amp;quot;920dbcde-2834-5e15-a5fa-062170b236ba|1\u0026amp;quot;,\u0026amp;quot;ClassId\u0026amp;quot;:1073872969,\u0026amp;quot;Properties\u0026amp;quot;:[201342446,\u0026amp;quot;1\u0026amp;quot;,201342447,\u0026amp;quot;5\u0026amp;quot;,201342448,\u0026amp;quot;1\u0026amp;quot;,201342449,\u0026amp;quot;1\u0026amp;quot;,469777841,\u0026amp;quot;Calibri\u0026amp;quot;,469777842,\u0026amp;quot;\u0026amp;quot;,469777843,\u0026amp;quot;Calibri\u0026amp;quot;,469777844,\u0026amp;quot;Calibri\u0026amp;quot;,201341986,\u0026amp;quot;1\u0026amp;quot;,469769226,\u0026amp;quot;Calibri\u0026amp;quot;,268442635,\u0026amp;quot;22\u0026amp;quot;,469775450,\u0026amp;quot;eop\u0026amp;quot;,201340122,\u0026amp;quot;1\u0026amp;quot;,134233614,\u0026amp;quot;true\u0026amp;quot;,469778129,\u0026amp;quot;eop\u0026amp;quot;,335572020,\u0026amp;quot;1\u0026amp;quot;,469778324,\u0026amp;quot;Default Paragraph Font\u0026amp;quot;]}\u0026quot;\u0026gt; \u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;Lyra Technology Group is seeking an Account Manager for one of their operating companies in Firestone, CO. The Account Manager serves as the strategic and operational owner for assigned client relationships, acting as the primary liaison between the client and the MSP’s internal service, consulting, and security teams. This role blends executive-level client relationship management with strong technical and operational oversight. The ideal candidate understands how to align technology, cybersecurity, compliance, automation, and business strategy for small-to-mid-sized organizations in regulated industries such as healthcare and finance.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About DigiTekS…\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;DigeTekS is a trusted managed IT services provider with over 20 years of experience supporting small and mid-sized businesses across the country. Headquartered in Firestone, Colorado, they specialize in cybersecurity, compliance (including HIPAA, CMMC, and FSSCC), managed IT, network security, and cloud solutions. DigeTekS serves a diverse range of industries — from healthcare and finance to government and wealth management — with a focus on fast response times, regulatory compliance, and keeping businesses protected from ever-evolving threats. Their team-based approach gives clients enterprise-level support without the cost of in-house IT staff.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your work as an Account Manager will include several components: \u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;text-decoration: underline;\u0026quot;\u0026gt;Strategic Account Management\u0026lt;/span\u0026gt;\u0026lt;br\u0026gt;• \u0026amp;nbsp; \u0026amp;nbsp;Serve as the primary strategic advisor for assigned client accounts.\u0026amp;nbsp;\u0026lt;br\u0026gt;• \u0026amp;nbsp; \u0026amp;nbsp;Develop and maintain client technology roadmaps aligned to:\u0026amp;nbsp;\u0026lt;br\u0026gt;o \u0026amp;nbsp; \u0026amp;nbsp;business goal\u0026lt;br\u0026gt;o \u0026amp;nbsp; \u0026amp;nbsp;cybersecurity best practices\u0026lt;br\u0026gt;o \u0026amp;nbsp; \u0026amp;nbsp;compliance requirements\u0026lt;br\u0026gt;o \u0026amp;nbsp; \u0026amp;nbsp;operational maturity\u0026lt;br\u0026gt;o \u0026amp;nbsp; \u0026amp;nbsp;automation initiatives\u0026lt;br\u0026gt;• \u0026amp;nbsp; \u0026amp;nbsp;Conduct recurring business reviews and executive strategy meetings.\u0026amp;nbsp;\u0026lt;br\u0026gt;• \u0026amp;nbsp; \u0026amp;nbsp;Build trusted advisor relationships with executive leadership, operational stakeholders, and IT contacts.\u0026amp;nbsp;\u0026lt;br\u0026gt;• \u0026amp;nbsp; \u0026amp;nbsp;Identify opportunities for:\u0026amp;nbsp;\u0026lt;br\u0026gt;o \u0026amp;nbsp; \u0026amp;nbsp;infrastructure modernization\u0026lt;br\u0026gt;o \u0026amp;nbsp; \u0026amp;nbsp;security improvements\u0026lt;br\u0026gt;o \u0026amp;nbsp; \u0026amp;nbsp;automation\u0026lt;br\u0026gt;o \u0026amp;nbsp; \u0026amp;nbsp;process optimization\u0026lt;br\u0026gt;• \u0026amp;nbsp; \u0026amp;nbsp;Assist clients with budgeting and technology planning.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;text-decoration: underline;\u0026quot;\u0026gt;Security \u0026amp;amp; Compliance Oversight\u0026lt;/span\u0026gt;\u0026lt;br\u0026gt;• \u0026amp;nbsp; \u0026amp;nbsp;Work directly with the SOC/security team to:\u0026amp;nbsp;\u0026lt;br\u0026gt;o \u0026amp;nbsp; \u0026amp;nbsp;review client security posture\u0026lt;br\u0026gt;o \u0026amp;nbsp; \u0026amp;nbsp;improve cybersecurity maturity\u0026lt;br\u0026gt;• \u0026amp;nbsp; \u0026amp;nbsp;Produce and present monthly executive-level security and operational reports.\u0026amp;nbsp;\u0026lt;br\u0026gt;• \u0026amp;nbsp; \u0026amp;nbsp;Assist clients in understanding:\u0026amp;nbsp;\u0026lt;br\u0026gt;o \u0026amp;nbsp; \u0026amp;nbsp;compliance obligations\u0026lt;br\u0026gt;o \u0026amp;nbsp; \u0026amp;nbsp;cybersecurity risks\u0026lt;br\u0026gt;o \u0026amp;nbsp; \u0026amp;nbsp;audit readiness\u0026lt;br\u0026gt;o \u0026amp;nbsp; \u0026amp;nbsp;and remediation priorities\u0026lt;br\u0026gt;• \u0026amp;nbsp; \u0026amp;nbsp;Drive adoption of security best practices.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;text-decoration: underline;\u0026quot;\u0026gt;Operational Oversight\u0026lt;/span\u0026gt;\u0026lt;br\u0026gt;• \u0026amp;nbsp; \u0026amp;nbsp;Work closely with the Service Desk to:\u0026amp;nbsp;\u0026lt;br\u0026gt;o \u0026amp;nbsp; \u0026amp;nbsp;help with communication for escalations\u0026lt;br\u0026gt;o \u0026amp;nbsp; \u0026amp;nbsp;improve customer communication\u0026lt;br\u0026gt;o \u0026amp;nbsp; \u0026amp;nbsp;resolve recurring operational issues\u0026lt;br\u0026gt;• \u0026amp;nbsp; \u0026amp;nbsp;Work with the Consulting/Projects team to monitor project execution and manage customer expectations.\u0026amp;nbsp;\u0026lt;br\u0026gt;• \u0026amp;nbsp; \u0026amp;nbsp;Escalate risks, recurring issues, or customer concerns to leadership when necessary.\u0026amp;nbsp;\u0026lt;br\u0026gt;• \u0026amp;nbsp; \u0026amp;nbsp;Maintain accountability for overall customer experience and service delivery. Operational Oversight\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;text-decoration: underline;\u0026quot;\u0026gt;Technical \u0026amp;amp; Automation Leadership\u0026lt;/span\u0026gt;\u0026lt;br\u0026gt;• \u0026amp;nbsp; \u0026amp;nbsp;Lead automation and operational efficiency initiatives both internally and within client environments.\u0026amp;nbsp;\u0026lt;br\u0026gt;• \u0026amp;nbsp; \u0026amp;nbsp;Assist in standardization efforts across customer environments.\u0026amp;nbsp;\u0026lt;br\u0026gt;• \u0026amp;nbsp; \u0026amp;nbsp;Collaborate with engineering and leadership teams on scalable operational improvements.\u0026amp;nbsp;\u0026lt;br\u0026gt;• \u0026amp;nbsp; \u0026amp;nbsp;Maintain technical awareness across managed client environments.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Our ideal Account Manager has the following qualifications:\u0026lt;/strong\u0026gt;\u0026lt;br\u0026gt;• \u0026amp;nbsp; \u0026amp;nbsp;Bachelor\u0026#39;s Degree in IT/Cybersecurity or equivalent work experience.\u0026lt;br\u0026gt;• \u0026amp;nbsp; \u0026amp;nbsp;4+ years of experience in client success, account management, or related B2B customer-facing roles, including at least 2 years of management experience.\u0026lt;br\u0026gt;• \u0026amp;nbsp; \u0026amp;nbsp;Familiarity with IT services, MSP environments, or technical support workflows is strongly preferred.\u0026lt;br\u0026gt;• \u0026amp;nbsp; \u0026amp;nbsp;Demonstrated ability to communicate cybersecurity risks, strategies, and recommendations to executive leadership\u0026lt;br\u0026gt;• \u0026amp;nbsp; \u0026amp;nbsp;Experience reviewing and triaging operational escalations in collaboration with engineering teams\u0026lt;br\u0026gt;• \u0026amp;nbsp; \u0026amp;nbsp;Confidence in conducting client meetings, reviewing technical data, and leading renewal or upsell conversations.\u0026lt;br\u0026gt;• \u0026amp;nbsp; \u0026amp;nbsp;Experience identifying and nurturing account expansion opportunities, even without a formal quota.\u0026lt;br\u0026gt;• \u0026amp;nbsp; \u0026amp;nbsp;A proactive mindset – you solve problems before they escalate.\u0026lt;br\u0026gt;• \u0026amp;nbsp; \u0026amp;nbsp;Strong organizational skills and attention to detail across multiple client accounts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;br\u0026gt;The targeted base compensation for this role is $75K-$90K and will operate out of the Firestone, CO office in a hybrid model. If you are a motivated, detail-oriented accounting professional looking to join a team in tech space, we’d love to have a conversation with you!\u0026lt;/p\u0026gt;","departments":[{"id":4025922008,"name":"Technology","child_ids":[],"parent_id":null}],"offices":[{"id":4022197008,"name":"Lyra HQ","location":"Chicago","child_ids":[],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/lyratechgroup/jobs/5163740008","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4448419008,"location":{"name":"Cleveland, OH"},"metadata":null,"id":5163740008,"updated_at":"2026-03-24T11:54:31-04:00","requisition_id":"229","title":"IT Project Engineer","company_name":"Lyra Technology Group","first_published":"2026-03-24T11:54:31-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;http://www.lyratechgroup.com/\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot; data-ccp-charstyle-defn=\u0026quot;{\u0026amp;quot;ObjectId\u0026amp;quot;:\u0026amp;quot;ac0262f4-8a9e-5820-b908-2d943c5f7113|1\u0026amp;quot;,\u0026amp;quot;ClassId\u0026amp;quot;:1073872969,\u0026amp;quot;Properties\u0026amp;quot;:[201342446,\u0026amp;quot;1\u0026amp;quot;,201342447,\u0026amp;quot;5\u0026amp;quot;,201342448,\u0026amp;quot;1\u0026amp;quot;,201342449,\u0026amp;quot;1\u0026amp;quot;,469777841,\u0026amp;quot;Calibri\u0026amp;quot;,469777842,\u0026amp;quot;\u0026amp;quot;,469777843,\u0026amp;quot;Calibri\u0026amp;quot;,469777844,\u0026amp;quot;Calibri\u0026amp;quot;,201341986,\u0026amp;quot;1\u0026amp;quot;,469769226,\u0026amp;quot;Calibri\u0026amp;quot;,268442635,\u0026amp;quot;22\u0026amp;quot;,469775450,\u0026amp;quot;normaltextrun\u0026amp;quot;,201340122,\u0026amp;quot;1\u0026amp;quot;,134233614,\u0026amp;quot;true\u0026amp;quot;,469778129,\u0026amp;quot;normaltextrun\u0026amp;quot;,335572020,\u0026amp;quot;1\u0026amp;quot;,469778324,\u0026amp;quot;Default Paragraph Font\u0026amp;quot;]}\u0026quot;\u0026gt;Lyra Technology Group\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;\u0026amp;nbsp;is a\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;p\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;rivate\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;e\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;quity-backed holding company that invests in and\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;operates\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;\u0026amp;nbsp;industry leading technology service businesses. Our companies are\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;operated\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;\u0026amp;nbsp;independently by exceptional management teams. Companies that join our group\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;retain\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;\u0026amp;nbsp;the employees, name, and culture that have made them successful. As a platform of\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;a href=\u0026quot;http://www.evergreensg.com/\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;Evergreen\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;Services\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;\u0026amp;nbsp;Group\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;, we never divest from businesses we partner with and approach every decision with the goal of driving sustainable and healthy growth over the long term. \u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;eop\u0026quot; data-ccp-charstyle-defn=\u0026quot;{\u0026amp;quot;ObjectId\u0026amp;quot;:\u0026amp;quot;920dbcde-2834-5e15-a5fa-062170b236ba|1\u0026amp;quot;,\u0026amp;quot;ClassId\u0026amp;quot;:1073872969,\u0026amp;quot;Properties\u0026amp;quot;:[201342446,\u0026amp;quot;1\u0026amp;quot;,201342447,\u0026amp;quot;5\u0026amp;quot;,201342448,\u0026amp;quot;1\u0026amp;quot;,201342449,\u0026amp;quot;1\u0026amp;quot;,469777841,\u0026amp;quot;Calibri\u0026amp;quot;,469777842,\u0026amp;quot;\u0026amp;quot;,469777843,\u0026amp;quot;Calibri\u0026amp;quot;,469777844,\u0026amp;quot;Calibri\u0026amp;quot;,201341986,\u0026amp;quot;1\u0026amp;quot;,469769226,\u0026amp;quot;Calibri\u0026amp;quot;,268442635,\u0026amp;quot;22\u0026amp;quot;,469775450,\u0026amp;quot;eop\u0026amp;quot;,201340122,\u0026amp;quot;1\u0026amp;quot;,134233614,\u0026amp;quot;true\u0026amp;quot;,469778129,\u0026amp;quot;eop\u0026amp;quot;,335572020,\u0026amp;quot;1\u0026amp;quot;,469778324,\u0026amp;quot;Default Paragraph Font\u0026amp;quot;]}\u0026quot;\u0026gt; \u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;One of Lyra\u0026#39;s operating companies, Lazorpoint, is looking for a talented and diligent IT Project Engineer to join their team!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About Lazorpoint\u0026lt;/strong\u0026gt;\u0026lt;br\u0026gt;Lazorpoint’s mission is to empower middle-market businesses by maximizing the value of their\u0026amp;nbsp;\u0026lt;br\u0026gt;technology investments. We deliver comprehensive, modern IT services that drive real business\u0026amp;nbsp;\u0026lt;br\u0026gt;outcomes. We are a growth-focused Managed Service Provider (MSP) based in Cleveland, Ohio,\u0026amp;nbsp;\u0026lt;br\u0026gt;and we take pride in building a team of sharp, driven, and consistently curious engineers who\u0026amp;nbsp;\u0026lt;br\u0026gt;thrive in a client-facing, project-driven environment.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;The Role\u0026lt;/strong\u0026gt;\u0026lt;br\u0026gt;We are seeking an experienced IT Project Engineer to join our team in Cleveland, Ohio. This is a\u0026amp;nbsp;\u0026lt;br\u0026gt;fully onsite role. You will work directly with clients and internal teams to design, lead, and\u0026amp;nbsp;\u0026lt;br\u0026gt;deliver complex IT projects across a wide range of technologies.\u0026lt;br\u0026gt;If you have experience delivering projects in an MSP environment, you understand the pace,\u0026amp;nbsp;\u0026lt;br\u0026gt;accountability, and technical rigor this role requires. That background is foundational to this\u0026amp;nbsp;\u0026lt;br\u0026gt;position and central to how we build our team.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;What You Will Do\u0026lt;/strong\u0026gt;\u0026lt;br\u0026gt;• Consult with clients to assess requirements and recommend technically sound, businessaligned solutions\u0026lt;br\u0026gt;• Lead small project teams or serve as a senior engineer within larger project\u0026amp;nbsp;\u0026lt;br\u0026gt;engagements\u0026lt;br\u0026gt;• Manage and deliver projects across Microsoft platforms, cloud infrastructure,\u0026amp;nbsp;\u0026lt;br\u0026gt;virtualization, networking, storage, backup and recovery, and security\u0026lt;br\u0026gt;• Guide and mentor junior team members, sharing expertise and raising the technical bar\u0026amp;nbsp;\u0026lt;br\u0026gt;across the team\u0026lt;br\u0026gt;• Conduct IT environment discovery and assessments for new and existing clients\u0026lt;br\u0026gt;• Lead infrastructure projects tied to mergers and acquisitions, new location buildouts,\u0026amp;nbsp;\u0026lt;br\u0026gt;and cloud migrations (including Microsoft 365)\u0026lt;br\u0026gt;• Design and implement centralized computing solutions\u0026amp;nbsp;\u0026lt;br\u0026gt;• Architect and deploy server virtualization and data center solutions\u0026lt;br\u0026gt;• Design and implement backup and disaster recovery solutions that meet client business\u0026amp;nbsp;\u0026lt;br\u0026gt;continuity requirements\u0026lt;br\u0026gt;• Travel locally to client sites as needed\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;What We Are Looking For\u0026lt;/strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;Experience - Required:\u0026lt;/strong\u0026gt;\u0026lt;br\u0026gt;• 5+ years of project delivery and engineering experience within a Managed Service\u0026amp;nbsp;\u0026lt;br\u0026gt;Provider (MSP). This experience is essential, and candidates without MSP project\u0026amp;nbsp;\u0026lt;br\u0026gt;delivery backgrounds are unlikely to be a strong fit.\u0026lt;br\u0026gt;• 5+ years of hands-on experience with the Microsoft platform (Active Directory, Azure,\u0026amp;nbsp;\u0026lt;br\u0026gt;Microsoft 365, Windows Server, etc.)\u0026lt;br\u0026gt;• Demonstrated ability to independently lead and execute IT projects from scoping\u0026amp;nbsp;\u0026lt;br\u0026gt;through delivery\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;Experience - Preferred:\u0026lt;/strong\u0026gt;\u0026lt;br\u0026gt;• Prior mid-market or IT consulting experience\u0026lt;br\u0026gt;• Solutions Architect experience\u0026lt;br\u0026gt;• Cyber security experience\u0026lt;br\u0026gt;• Technical certifications (Microsoft, Cisco, Dell, VMware, CompTIA, etc.) are a plus\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;Skills and Attributes:\u0026lt;/strong\u0026gt;\u0026lt;br\u0026gt;• Strong client-facing communication skills with the ability to translate complex technical\u0026amp;nbsp;\u0026lt;br\u0026gt;concepts for non-technical stakeholders\u0026lt;br\u0026gt;• Internally motivated with a track record of delivering high-quality outcomes\u0026amp;nbsp;\u0026lt;br\u0026gt;independently and as part of a team\u0026lt;br\u0026gt;• Organized, analytical, and comfortable managing competing project priorities\u0026lt;br\u0026gt;• Genuine commitment to client service and client experience\u0026lt;br\u0026gt;• A degree in a technology or business-related field is preferred\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;Location Requirement\u0026lt;/strong\u0026gt;\u0026lt;br\u0026gt;This is a full-time, onsite role based in our Cleveland, Ohio office, with regular engagement at\u0026amp;nbsp;\u0026lt;br\u0026gt;local client sites. The position requires consistent in-person collaboration and client presence.\u0026amp;nbsp;\u0026lt;br\u0026gt;Candidates must be local to the Cleveland area or willing to relocate. Remote or hybrid work\u0026amp;nbsp;\u0026lt;br\u0026gt;arrangements are not available.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Salary:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;$80,000-$120,000\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;Let\u0026#39;s Talk\u0026lt;/strong\u0026gt;\u0026lt;br\u0026gt;If you have experience leading and executing IT projects in an MSP environment and are looking\u0026amp;nbsp;\u0026lt;br\u0026gt;for a role where your technical judgment and client presence matter, we would like to hear from\u0026amp;nbsp;\u0026lt;br\u0026gt;you. This position offers the opportunity to own projects end to end, work directly with clients,\u0026amp;nbsp;\u0026lt;br\u0026gt;and be part of a team that values quality, accountability, and long-term outcomes.\u0026lt;/p\u0026gt;","departments":[{"id":4025922008,"name":"Technology","child_ids":[],"parent_id":null}],"offices":[{"id":4022197008,"name":"Lyra HQ","location":"Chicago","child_ids":[],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/lyratechgroup/jobs/5218671008","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4474096008,"location":{"name":"Cleveland, OH"},"metadata":null,"id":5218671008,"updated_at":"2026-05-13T15:18:41-04:00","requisition_id":"258","title":"IT Project Engineer","company_name":"Lyra Technology Group","first_published":"2026-05-13T09:14:06-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;http://www.lyratechgroup.com/\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot; data-ccp-charstyle-defn=\u0026quot;{\u0026amp;quot;ObjectId\u0026amp;quot;:\u0026amp;quot;ac0262f4-8a9e-5820-b908-2d943c5f7113|1\u0026amp;quot;,\u0026amp;quot;ClassId\u0026amp;quot;:1073872969,\u0026amp;quot;Properties\u0026amp;quot;:[201342446,\u0026amp;quot;1\u0026amp;quot;,201342447,\u0026amp;quot;5\u0026amp;quot;,201342448,\u0026amp;quot;1\u0026amp;quot;,201342449,\u0026amp;quot;1\u0026amp;quot;,469777841,\u0026amp;quot;Calibri\u0026amp;quot;,469777842,\u0026amp;quot;\u0026amp;quot;,469777843,\u0026amp;quot;Calibri\u0026amp;quot;,469777844,\u0026amp;quot;Calibri\u0026amp;quot;,201341986,\u0026amp;quot;1\u0026amp;quot;,469769226,\u0026amp;quot;Calibri\u0026amp;quot;,268442635,\u0026amp;quot;22\u0026amp;quot;,469775450,\u0026amp;quot;normaltextrun\u0026amp;quot;,201340122,\u0026amp;quot;1\u0026amp;quot;,134233614,\u0026amp;quot;true\u0026amp;quot;,469778129,\u0026amp;quot;normaltextrun\u0026amp;quot;,335572020,\u0026amp;quot;1\u0026amp;quot;,469778324,\u0026amp;quot;Default Paragraph Font\u0026amp;quot;]}\u0026quot;\u0026gt;Lyra Technology Group\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;\u0026amp;nbsp;is a\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;p\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;rivate\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;e\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;quity-backed holding company that invests in and\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;operates\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;\u0026amp;nbsp;industry leading technology service businesses. Our companies are\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;operated\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;\u0026amp;nbsp;independently by exceptional management teams. Companies that join our group\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;retain\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;\u0026amp;nbsp;the employees, name, and culture that have made them successful. As a platform of\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;a href=\u0026quot;http://www.evergreensg.com/\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;Evergreen\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;Services\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;\u0026amp;nbsp;Group\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;, we never divest from businesses we partner with and approach every decision with the goal of driving sustainable and healthy growth over the long term. \u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;eop\u0026quot; data-ccp-charstyle-defn=\u0026quot;{\u0026amp;quot;ObjectId\u0026amp;quot;:\u0026amp;quot;920dbcde-2834-5e15-a5fa-062170b236ba|1\u0026amp;quot;,\u0026amp;quot;ClassId\u0026amp;quot;:1073872969,\u0026amp;quot;Properties\u0026amp;quot;:[201342446,\u0026amp;quot;1\u0026amp;quot;,201342447,\u0026amp;quot;5\u0026amp;quot;,201342448,\u0026amp;quot;1\u0026amp;quot;,201342449,\u0026amp;quot;1\u0026amp;quot;,469777841,\u0026amp;quot;Calibri\u0026amp;quot;,469777842,\u0026amp;quot;\u0026amp;quot;,469777843,\u0026amp;quot;Calibri\u0026amp;quot;,469777844,\u0026amp;quot;Calibri\u0026amp;quot;,201341986,\u0026amp;quot;1\u0026amp;quot;,469769226,\u0026amp;quot;Calibri\u0026amp;quot;,268442635,\u0026amp;quot;22\u0026amp;quot;,469775450,\u0026amp;quot;eop\u0026amp;quot;,201340122,\u0026amp;quot;1\u0026amp;quot;,134233614,\u0026amp;quot;true\u0026amp;quot;,469778129,\u0026amp;quot;eop\u0026amp;quot;,335572020,\u0026amp;quot;1\u0026amp;quot;,469778324,\u0026amp;quot;Default Paragraph Font\u0026amp;quot;]}\u0026quot;\u0026gt; \u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026amp;nbsp;Lyra Technology Group is seeking an IT Project Engineer for one of our operating companies, Lazorpoint. \u0026amp;nbsp;The IT Project Engineer will work directly with clients and internal teams to design, lead, and deliver complex IT projects across a wide range of technologies.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About Lazorpoint…\u0026lt;/strong\u0026gt;\u0026lt;br\u0026gt;Lazorpoint\u0026#39;s core mission is to empower our clients by maximizing the potential of their technology investments, driving business growth and success. We offer a comprehensive range of IT services tailored to meet the needs of middle-market companies. Join us in the pursuit of smarter, stronger, and more efficient business solutions.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your work as an IT Project Engineer will include several components: \u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;• \u0026amp;nbsp; \u0026amp;nbsp;Consult with clients to assess requirements and recommend technically sound, business-aligned solutions\u0026amp;nbsp;\u0026lt;br\u0026gt;• \u0026amp;nbsp; \u0026amp;nbsp;Lead small project teams or serve as a senior engineer within larger project engagements\u0026amp;nbsp;\u0026lt;br\u0026gt;• \u0026amp;nbsp; \u0026amp;nbsp;Manage and deliver projects across Microsoft platforms, cloud infrastructure, virtualization, networking, storage, backup and recovery, and security\u0026amp;nbsp;\u0026lt;br\u0026gt;• \u0026amp;nbsp; \u0026amp;nbsp;Guide and mentor junior team members, sharing expertise and raising the technical bar across the team\u0026amp;nbsp;\u0026lt;br\u0026gt;• \u0026amp;nbsp; \u0026amp;nbsp;Conduct IT environment discovery and assessments for new and existing clients\u0026amp;nbsp;\u0026lt;br\u0026gt;• \u0026amp;nbsp; \u0026amp;nbsp;Lead infrastructure projects tied to mergers and acquisitions, new location buildouts, and cloud migrations (including Microsoft 365)\u0026amp;nbsp;\u0026lt;br\u0026gt;• \u0026amp;nbsp; \u0026amp;nbsp;Design and implement centralized computing solutions\u0026amp;nbsp;\u0026lt;br\u0026gt;• \u0026amp;nbsp; \u0026amp;nbsp;Architect and deploy server virtualization and data center solutions\u0026amp;nbsp;\u0026lt;br\u0026gt;• \u0026amp;nbsp; \u0026amp;nbsp;Design and implement backup and disaster recovery solutions that meet client business continuity requirements\u0026amp;nbsp;\u0026lt;br\u0026gt;• \u0026amp;nbsp; \u0026amp;nbsp;Travel locally to client sites as needed\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Our ideal IT Project Engineer has the following qualifications:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;• \u0026amp;nbsp; \u0026amp;nbsp;5+ years of project delivery and engineering experience within a Managed Service Provider (MSP). This experience is essential, and candidates without MSP project delivery backgrounds are unlikely to be a strong fit.\u0026amp;nbsp;\u0026lt;br\u0026gt;• \u0026amp;nbsp; \u0026amp;nbsp;5+ years of hands-on experience with the Microsoft platform (Active Directory, Azure, Microsoft 365, Windows Server, etc.)\u0026amp;nbsp;\u0026lt;br\u0026gt;• \u0026amp;nbsp; \u0026amp;nbsp;Demonstrated ability to independently lead and execute IT projects from scoping through delivery.\u0026lt;br\u0026gt;• \u0026amp;nbsp; \u0026amp;nbsp;Strong client-facing communication skills with the ability to translate complex technical concepts for non-technical stakeholders.\u0026lt;br\u0026gt;• \u0026amp;nbsp; \u0026amp;nbsp;Internally motivated with a track record of delivering high-quality outcomes independently and as part of a team.\u0026lt;br\u0026gt;• \u0026amp;nbsp; \u0026amp;nbsp;Organized, analytical, and comfortable managing competing project priorities.\u0026amp;nbsp;\u0026lt;br\u0026gt;• \u0026amp;nbsp; \u0026amp;nbsp;Genuine commitment to client service and client experience.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026amp;nbsp;Preferred:\u0026lt;/em\u0026gt;\u0026amp;nbsp;\u0026lt;br\u0026gt;• \u0026amp;nbsp; \u0026amp;nbsp;Prior mid-market or IT consulting experience\u0026amp;nbsp;\u0026lt;br\u0026gt;• \u0026amp;nbsp; \u0026amp;nbsp;Solutions Architect experience\u0026amp;nbsp;\u0026lt;br\u0026gt;• \u0026amp;nbsp; \u0026amp;nbsp;Cyber security experience\u0026amp;nbsp;\u0026lt;br\u0026gt;• \u0026amp;nbsp; \u0026amp;nbsp;Technical certifications (Microsoft, Cisco, Dell, VMware, CompTIA, etc.) are a plus\u0026amp;nbsp;\u0026lt;br\u0026gt;• \u0026amp;nbsp; \u0026amp;nbsp;A degree in a technology or business-related field is preferred\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;br\u0026gt;The target salary for this role is $90,000-$115,000 per year and will operate in a hybrid model out of the Cleveland, OH office. If you\u0026#39;re motivated by meaningful client relationships, strategic selling, and a dynamic work environment, we want to hear from you!\u0026lt;/p\u0026gt;","departments":[{"id":4025922008,"name":"Technology","child_ids":[],"parent_id":null}],"offices":[{"id":4022197008,"name":"Lyra HQ","location":"Chicago","child_ids":[],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/lyratechgroup/jobs/5232606008","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4480708008,"location":{"name":"New York City"},"metadata":null,"id":5232606008,"updated_at":"2026-05-27T12:29:14-04:00","requisition_id":"279","title":"IT Project Engineer","company_name":"Lyra Technology Group","first_published":"2026-05-27T12:29:13-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;http://www.lyratechgroup.com/\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot; data-ccp-charstyle-defn=\u0026quot;{\u0026amp;quot;ObjectId\u0026amp;quot;:\u0026amp;quot;ac0262f4-8a9e-5820-b908-2d943c5f7113|1\u0026amp;quot;,\u0026amp;quot;ClassId\u0026amp;quot;:1073872969,\u0026amp;quot;Properties\u0026amp;quot;:[201342446,\u0026amp;quot;1\u0026amp;quot;,201342447,\u0026amp;quot;5\u0026amp;quot;,201342448,\u0026amp;quot;1\u0026amp;quot;,201342449,\u0026amp;quot;1\u0026amp;quot;,469777841,\u0026amp;quot;Calibri\u0026amp;quot;,469777842,\u0026amp;quot;\u0026amp;quot;,469777843,\u0026amp;quot;Calibri\u0026amp;quot;,469777844,\u0026amp;quot;Calibri\u0026amp;quot;,201341986,\u0026amp;quot;1\u0026amp;quot;,469769226,\u0026amp;quot;Calibri\u0026amp;quot;,268442635,\u0026amp;quot;22\u0026amp;quot;,469775450,\u0026amp;quot;normaltextrun\u0026amp;quot;,201340122,\u0026amp;quot;1\u0026amp;quot;,134233614,\u0026amp;quot;true\u0026amp;quot;,469778129,\u0026amp;quot;normaltextrun\u0026amp;quot;,335572020,\u0026amp;quot;1\u0026amp;quot;,469778324,\u0026amp;quot;Default Paragraph Font\u0026amp;quot;]}\u0026quot;\u0026gt;Lyra Technology Group\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;\u0026amp;nbsp;is a\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;p\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;rivate\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;e\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;quity-backed holding company that invests in and\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;operates\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;\u0026amp;nbsp;industry leading technology service businesses. Our companies are\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;operated\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;\u0026amp;nbsp;independently by exceptional management teams. Companies that join our group\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;retain\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;\u0026amp;nbsp;the employees, name, and culture that have made them successful. As a platform of\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;a href=\u0026quot;http://www.evergreensg.com/\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;Evergreen\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;Services\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;\u0026amp;nbsp;Group\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;, we never divest from businesses we partner with and approach every decision with the goal of driving sustainable and healthy growth over the long term. \u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;eop\u0026quot; data-ccp-charstyle-defn=\u0026quot;{\u0026amp;quot;ObjectId\u0026amp;quot;:\u0026amp;quot;920dbcde-2834-5e15-a5fa-062170b236ba|1\u0026amp;quot;,\u0026amp;quot;ClassId\u0026amp;quot;:1073872969,\u0026amp;quot;Properties\u0026amp;quot;:[201342446,\u0026amp;quot;1\u0026amp;quot;,201342447,\u0026amp;quot;5\u0026amp;quot;,201342448,\u0026amp;quot;1\u0026amp;quot;,201342449,\u0026amp;quot;1\u0026amp;quot;,469777841,\u0026amp;quot;Calibri\u0026amp;quot;,469777842,\u0026amp;quot;\u0026amp;quot;,469777843,\u0026amp;quot;Calibri\u0026amp;quot;,469777844,\u0026amp;quot;Calibri\u0026amp;quot;,201341986,\u0026amp;quot;1\u0026amp;quot;,469769226,\u0026amp;quot;Calibri\u0026amp;quot;,268442635,\u0026amp;quot;22\u0026amp;quot;,469775450,\u0026amp;quot;eop\u0026amp;quot;,201340122,\u0026amp;quot;1\u0026amp;quot;,134233614,\u0026amp;quot;true\u0026amp;quot;,469778129,\u0026amp;quot;eop\u0026amp;quot;,335572020,\u0026amp;quot;1\u0026amp;quot;,469778324,\u0026amp;quot;Default Paragraph Font\u0026amp;quot;]}\u0026quot;\u0026gt; \u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;We are seeking a highly skilled and driven IT Project Engineer to join our team. As an IT Project Engineer you will join our team and lead the implementation of client-facing technical projects across the New York City area. This role is ideal for someone who thrives in a fast-paced MSP environment, is comfortable working on-site with clients, and has a deep understanding of multi-tenant support, project execution, and modern IT infrastructure.\u0026amp;nbsp; You will be responsible for designing, deploying, and upgrading systems across a wide range of client environments. This includes servers, networking, cloud platforms, cybersecurity solutions, and endpoint technologies\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About Altourage…\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Altourage is a leading managed services provider specializing in IT and cybersecurity solutions. With a diverse clientele spanning financial services, professional services, as well as other sectors, they are committed to delivering top-notch technology solutions tailored to our clients\u0026#39; unique needs.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your work as an IT Project Engineer has several components:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Function as a hands-on, technical element of client project delivery, including but not limited to:\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Client onboardings and offboardings\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Network installations and migrations\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Windows server-to-server or server-to-cloud migrations\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Office builds and moves\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;MDM/MAM + Conditional Access implementation\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with project managers and account teams to provide regular updates and create and update documentation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Function as an escalation point for resolution of project issues.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Travel to client sites across NYC and surrounding area for installations, assessments, and hands-on technical work (estimated 50–75%).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Communicate clearly with clients, acting as a technical expert and trusted advisor.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Our ideal IT Project Engineer has the following qualifications:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;3-5+ years IT MSP experience including a minimum of 2+ years of hands-on project engineering experience (mandatory).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong experience implementing IT infrastructure projects from design through completion.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficiency with Microsoft 365, Azure, Windows Server, AD, and common MSP toolsets (RMM, PSA).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Solid understanding of CCNA-level networking\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to work independently and on multiple projects simultaneously.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent written and verbal communication\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong aptitude for time and note entry within a PSA.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Understanding of predictive and hybrid project methodologies, including roles, responsibilities, and work breakdown structure (WBS)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Located in or near New York City and able to comfortably travel to client sites as required\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;u\u0026gt;Preferred requirements:\u0026lt;/u\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Relevant technical certifications (e.g., Microsoft, CompTIA, Cisco, PMI).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Specific experience with: Microsoft Azure, 365, and SharePoint\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Meraki Networking\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Windows Server\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Modern security principals – MFA, SSO, Conditional Access, MDM, MAM\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;ConnectWise PSA\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The target salary for this role is $90,000-$100,000 per year and will operate in a hybrid model out of the New York City office. If you\u0026#39;re motivated by meaningful client relationships, strategic selling, and a dynamic work environment, we want to hear from you!\u0026lt;/p\u0026gt;","departments":[{"id":4025922008,"name":"Technology","child_ids":[],"parent_id":null}],"offices":[{"id":4022197008,"name":"Lyra HQ","location":"Chicago","child_ids":[],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/lyratechgroup/jobs/5235139008","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"education":"education_required","internal_job_id":4481935008,"location":{"name":"Perth"},"metadata":null,"id":5235139008,"updated_at":"2026-06-01T17:12:56-04:00","requisition_id":"286","title":"Junior Management Accountant","company_name":"Lyra Technology Group","first_published":"2026-06-01T17:12:56-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;http://www.lyratechgroup.com/\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot; data-ccp-charstyle-defn=\u0026quot;{\u0026amp;quot;ObjectId\u0026amp;quot;:\u0026amp;quot;ac0262f4-8a9e-5820-b908-2d943c5f7113|1\u0026amp;quot;,\u0026amp;quot;ClassId\u0026amp;quot;:1073872969,\u0026amp;quot;Properties\u0026amp;quot;:[201342446,\u0026amp;quot;1\u0026amp;quot;,201342447,\u0026amp;quot;5\u0026amp;quot;,201342448,\u0026amp;quot;1\u0026amp;quot;,201342449,\u0026amp;quot;1\u0026amp;quot;,469777841,\u0026amp;quot;Calibri\u0026amp;quot;,469777842,\u0026amp;quot;\u0026amp;quot;,469777843,\u0026amp;quot;Calibri\u0026amp;quot;,469777844,\u0026amp;quot;Calibri\u0026amp;quot;,201341986,\u0026amp;quot;1\u0026amp;quot;,469769226,\u0026amp;quot;Calibri\u0026amp;quot;,268442635,\u0026amp;quot;22\u0026amp;quot;,469775450,\u0026amp;quot;normaltextrun\u0026amp;quot;,201340122,\u0026amp;quot;1\u0026amp;quot;,134233614,\u0026amp;quot;true\u0026amp;quot;,469778129,\u0026amp;quot;normaltextrun\u0026amp;quot;,335572020,\u0026amp;quot;1\u0026amp;quot;,469778324,\u0026amp;quot;Default Paragraph Font\u0026amp;quot;]}\u0026quot;\u0026gt;Lyra Technology Group\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;\u0026amp;nbsp;is a\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;p\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;rivate\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;e\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;quity-backed holding company that invests in and\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;operates\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;\u0026amp;nbsp;industry leading technology service businesses. Our companies are\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;operated\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;\u0026amp;nbsp;independently by exceptional management teams. Companies that join our group\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;retain\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;\u0026amp;nbsp;the employees, name, and culture that have made them successful. As a platform of\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;a href=\u0026quot;http://www.evergreensg.com/\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;Evergreen\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;Services\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;\u0026amp;nbsp;Group\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;, we never divest from businesses we partner with and approach every decision with the goal of driving sustainable and healthy growth over the long term. \u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;eop\u0026quot; data-ccp-charstyle-defn=\u0026quot;{\u0026amp;quot;ObjectId\u0026amp;quot;:\u0026amp;quot;920dbcde-2834-5e15-a5fa-062170b236ba|1\u0026amp;quot;,\u0026amp;quot;ClassId\u0026amp;quot;:1073872969,\u0026amp;quot;Properties\u0026amp;quot;:[201342446,\u0026amp;quot;1\u0026amp;quot;,201342447,\u0026amp;quot;5\u0026amp;quot;,201342448,\u0026amp;quot;1\u0026amp;quot;,201342449,\u0026amp;quot;1\u0026amp;quot;,469777841,\u0026amp;quot;Calibri\u0026amp;quot;,469777842,\u0026amp;quot;\u0026amp;quot;,469777843,\u0026amp;quot;Calibri\u0026amp;quot;,469777844,\u0026amp;quot;Calibri\u0026amp;quot;,201341986,\u0026amp;quot;1\u0026amp;quot;,469769226,\u0026amp;quot;Calibri\u0026amp;quot;,268442635,\u0026amp;quot;22\u0026amp;quot;,469775450,\u0026amp;quot;eop\u0026amp;quot;,201340122,\u0026amp;quot;1\u0026amp;quot;,134233614,\u0026amp;quot;true\u0026amp;quot;,469778129,\u0026amp;quot;eop\u0026amp;quot;,335572020,\u0026amp;quot;1\u0026amp;quot;,469778324,\u0026amp;quot;Default Paragraph Font\u0026amp;quot;]}\u0026quot;\u0026gt; \u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About The Position\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://lyratechgroup.com/\u0026quot;\u0026gt;Lyra Technology Group\u0026lt;/a\u0026gt; is looking for a Junior Management Accountant to join their team in Perth.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This is an exciting opportunity for a motivated and detail-oriented finance professional who is eager to develop their career within a fast-paced and high-growth environment.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a Junior Management Accountant, you will play an integral role within the finance team, supporting the Finance Controller across a broad range of accounting, reporting, and financial administration functions.\u0026amp;nbsp;You will be responsible for maintaining accurate financial records, assisting with month-end processes, supporting financial reporting and ensuring smooth day-to-day finance operations.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are seeking someone who is analytical, highly organised, and proactive, with a strong willingness to learn and contribute to a collaborative team environment.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Maintain accurate financial records and process financial transactions within the accounting system\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support accounts payable processes including invoice processing, vendor verification, and payment preparation\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Assist with accounts receivable activities including customer invoicing, payment tracking, and overdue account follow-up\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Complete account reconciliations including bank and credit card reconciliations\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Assist with payroll processing and related administration\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support month-end and year-end financial close activities\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Assist in preparing monthly, quarterly, and annual financial reports\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support budgeting, forecasting, and financial planning activities\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Assist with compliance-related documentation including BAS, payroll tax, income tax support, audit requests\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain organised, timely and accurate financial documentation and records\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Liaise with internal stakeholders to provide timely financial and administrative support\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide general administrative support to the Finance Manager\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Skills required\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;University degree in Accounting, Finance, or a related discipline\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Minimum 3 years’ experience in a finance or accounting role\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with accrual accounting and monthly reporting processes\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exposure to accounts payable, accounts receivable, payroll, and reconciliations\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Understanding of BAS, payroll tax, and income tax support processes\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong understanding of financial principles and compliance requirements\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent attention to detail and organisational skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong communication and stakeholder management abilities\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficiency in Microsoft Office Suite including Excel, Word, and Outlook\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with Microsoft Dynamics Business Central is highly desirable\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to work independently and collaboratively within a team\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Benefits\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Work from home up to 2 days per week\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Dedicated professional development time\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Opportunity to grow within a high-performing and expanding organisation\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Supportive and collaborative team culture\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exposure to a broad range of finance and accounting responsibilities\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;","departments":[{"id":4025921008,"name":"Accounting","child_ids":[],"parent_id":null}],"offices":[{"id":4036632008,"name":"ANZ","location":"Tamworth, New South Wales, Australia","child_ids":[],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/lyratechgroup/jobs/5235140008","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"education":"education_required","internal_job_id":4481936008,"location":{"name":"Sydney"},"metadata":null,"id":5235140008,"updated_at":"2026-06-03T22:00:00-04:00","requisition_id":"287","title":"Junior Management Accountant","company_name":"Lyra Technology Group","first_published":"2026-06-01T17:19:42-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;http://www.lyratechgroup.com/\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot; data-ccp-charstyle-defn=\u0026quot;{\u0026amp;quot;ObjectId\u0026amp;quot;:\u0026amp;quot;ac0262f4-8a9e-5820-b908-2d943c5f7113|1\u0026amp;quot;,\u0026amp;quot;ClassId\u0026amp;quot;:1073872969,\u0026amp;quot;Properties\u0026amp;quot;:[201342446,\u0026amp;quot;1\u0026amp;quot;,201342447,\u0026amp;quot;5\u0026amp;quot;,201342448,\u0026amp;quot;1\u0026amp;quot;,201342449,\u0026amp;quot;1\u0026amp;quot;,469777841,\u0026amp;quot;Calibri\u0026amp;quot;,469777842,\u0026amp;quot;\u0026amp;quot;,469777843,\u0026amp;quot;Calibri\u0026amp;quot;,469777844,\u0026amp;quot;Calibri\u0026amp;quot;,201341986,\u0026amp;quot;1\u0026amp;quot;,469769226,\u0026amp;quot;Calibri\u0026amp;quot;,268442635,\u0026amp;quot;22\u0026amp;quot;,469775450,\u0026amp;quot;normaltextrun\u0026amp;quot;,201340122,\u0026amp;quot;1\u0026amp;quot;,134233614,\u0026amp;quot;true\u0026amp;quot;,469778129,\u0026amp;quot;normaltextrun\u0026amp;quot;,335572020,\u0026amp;quot;1\u0026amp;quot;,469778324,\u0026amp;quot;Default Paragraph Font\u0026amp;quot;]}\u0026quot;\u0026gt;Lyra Technology Group\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;\u0026amp;nbsp;is a\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;p\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;rivate\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;e\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;quity-backed holding company that invests in and\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;operates\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;\u0026amp;nbsp;industry leading technology service businesses. Our companies are\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;operated\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;\u0026amp;nbsp;independently by exceptional management teams. Companies that join our group\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;retain\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;\u0026amp;nbsp;the employees, name, and culture that have made them successful. As a platform of\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;a href=\u0026quot;http://www.evergreensg.com/\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;Evergreen\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;Services\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;\u0026amp;nbsp;Group\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;, we never divest from businesses we partner with and approach every decision with the goal of driving sustainable and healthy growth over the long term. \u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;eop\u0026quot; data-ccp-charstyle-defn=\u0026quot;{\u0026amp;quot;ObjectId\u0026amp;quot;:\u0026amp;quot;920dbcde-2834-5e15-a5fa-062170b236ba|1\u0026amp;quot;,\u0026amp;quot;ClassId\u0026amp;quot;:1073872969,\u0026amp;quot;Properties\u0026amp;quot;:[201342446,\u0026amp;quot;1\u0026amp;quot;,201342447,\u0026amp;quot;5\u0026amp;quot;,201342448,\u0026amp;quot;1\u0026amp;quot;,201342449,\u0026amp;quot;1\u0026amp;quot;,469777841,\u0026amp;quot;Calibri\u0026amp;quot;,469777842,\u0026amp;quot;\u0026amp;quot;,469777843,\u0026amp;quot;Calibri\u0026amp;quot;,469777844,\u0026amp;quot;Calibri\u0026amp;quot;,201341986,\u0026amp;quot;1\u0026amp;quot;,469769226,\u0026amp;quot;Calibri\u0026amp;quot;,268442635,\u0026amp;quot;22\u0026amp;quot;,469775450,\u0026amp;quot;eop\u0026amp;quot;,201340122,\u0026amp;quot;1\u0026amp;quot;,134233614,\u0026amp;quot;true\u0026amp;quot;,469778129,\u0026amp;quot;eop\u0026amp;quot;,335572020,\u0026amp;quot;1\u0026amp;quot;,469778324,\u0026amp;quot;Default Paragraph Font\u0026amp;quot;]}\u0026quot;\u0026gt; \u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About The Position\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;https://lyratechgroup.com/\u0026quot;\u0026gt;Lyra Technology Group\u0026lt;/a\u0026gt; is looking for a Junior Management Accountant to join their team in Sydney.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This is an exciting opportunity for a motivated and detail-oriented finance professional who is eager to develop their career within a fast-paced and high-growth environment.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a Junior Management Accountant, you will play an integral role within the finance team, supporting the Finance Controller across a broad range of accounting, reporting, and financial administration functions.\u0026amp;nbsp;You will be responsible for maintaining accurate financial records, assisting with month-end processes, supporting financial reporting, and ensuring smooth day-to-day finance operations.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are seeking someone who is analytical, highly organised, and proactive, with a strong willingness to learn and contribute to a collaborative team environment.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Maintain accurate financial records and process financial transactions within the accounting system\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support accounts payable processes including invoice processing, vendor verification, and payment preparation\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Assist with accounts receivable activities including customer invoicing, payment tracking, and overdue account follow-up\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Complete account reconciliations including bank and credit card reconciliations\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Assist with payroll processing and related administration\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support month-end and year-end financial close activities\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Assist in preparing monthly, quarterly, and annual financial reports\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support budgeting, forecasting, and financial planning activities\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Assist with tax-related documentation including BAS, payroll tax, and income tax support\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensure compliance with financial policies, procedures, and U.S. GAAP requirements\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain organised and accurate financial documentation and records\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Liaise with internal stakeholders to provide timely financial and administrative support\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide general administrative support to the Finance Manager\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Skills required\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;University degree in Accounting, Finance, or a related discipline\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Minimum 3 years’ experience in a finance or accounting role\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with accrual accounting and monthly reporting processes\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exposure to accounts payable, accounts receivable, payroll, and reconciliations\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Understanding of BAS, payroll tax, and income tax support processes\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong understanding of financial principles and compliance requirements\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent attention to detail and organisational skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong communication and stakeholder management abilities\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficiency in Microsoft Office Suite including Excel, Word, and Outlook\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with Microsoft Dynamics Business Central is highly desirable\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to work independently and collaboratively within a team\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Benefits\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Work from home up to 2 days per week\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Dedicated professional development time\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Opportunity to grow within a high-performing and expanding organisation\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Supportive and collaborative team culture\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exposure to a broad range of finance and accounting responsibilities\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;","departments":[{"id":4025921008,"name":"Accounting","child_ids":[],"parent_id":null}],"offices":[{"id":4036632008,"name":"ANZ","location":"Tamworth, New South Wales, Australia","child_ids":[],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/lyratechgroup/jobs/5159813008","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"education":"education_required","internal_job_id":4446565008,"location":{"name":"Kingsgrove"},"metadata":null,"id":5159813008,"updated_at":"2026-05-27T19:25:28-04:00","requisition_id":"226","title":"Networking and Field Engineer - Secom","company_name":"Lyra Technology Group","first_published":"2026-03-19T23:23:35-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;http://www.lyratechgroup.com/\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot; data-ccp-charstyle-defn=\u0026quot;{\u0026amp;quot;ObjectId\u0026amp;quot;:\u0026amp;quot;ac0262f4-8a9e-5820-b908-2d943c5f7113|1\u0026amp;quot;,\u0026amp;quot;ClassId\u0026amp;quot;:1073872969,\u0026amp;quot;Properties\u0026amp;quot;:[201342446,\u0026amp;quot;1\u0026amp;quot;,201342447,\u0026amp;quot;5\u0026amp;quot;,201342448,\u0026amp;quot;1\u0026amp;quot;,201342449,\u0026amp;quot;1\u0026amp;quot;,469777841,\u0026amp;quot;Calibri\u0026amp;quot;,469777842,\u0026amp;quot;\u0026amp;quot;,469777843,\u0026amp;quot;Calibri\u0026amp;quot;,469777844,\u0026amp;quot;Calibri\u0026amp;quot;,201341986,\u0026amp;quot;1\u0026amp;quot;,469769226,\u0026amp;quot;Calibri\u0026amp;quot;,268442635,\u0026amp;quot;22\u0026amp;quot;,469775450,\u0026amp;quot;normaltextrun\u0026amp;quot;,201340122,\u0026amp;quot;1\u0026amp;quot;,134233614,\u0026amp;quot;true\u0026amp;quot;,469778129,\u0026amp;quot;normaltextrun\u0026amp;quot;,335572020,\u0026amp;quot;1\u0026amp;quot;,469778324,\u0026amp;quot;Default Paragraph Font\u0026amp;quot;]}\u0026quot;\u0026gt;Lyra Technology Group\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;\u0026amp;nbsp;is a\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;p\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;rivate\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;e\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;quity-backed holding company that invests in and\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;operates\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;\u0026amp;nbsp;industry leading technology service businesses. Our companies are\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;operated\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;\u0026amp;nbsp;independently by exceptional management teams. Companies that join our group\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;retain\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;\u0026amp;nbsp;the employees, name, and culture that have made them successful. As a platform of\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;a href=\u0026quot;http://www.evergreensg.com/\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;Evergreen\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;Services\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;\u0026amp;nbsp;Group\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;, we never divest from businesses we partner with and approach every decision with the goal of driving sustainable and healthy growth over the long term. \u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;eop\u0026quot; data-ccp-charstyle-defn=\u0026quot;{\u0026amp;quot;ObjectId\u0026amp;quot;:\u0026amp;quot;920dbcde-2834-5e15-a5fa-062170b236ba|1\u0026amp;quot;,\u0026amp;quot;ClassId\u0026amp;quot;:1073872969,\u0026amp;quot;Properties\u0026amp;quot;:[201342446,\u0026amp;quot;1\u0026amp;quot;,201342447,\u0026amp;quot;5\u0026amp;quot;,201342448,\u0026amp;quot;1\u0026amp;quot;,201342449,\u0026amp;quot;1\u0026amp;quot;,469777841,\u0026amp;quot;Calibri\u0026amp;quot;,469777842,\u0026amp;quot;\u0026amp;quot;,469777843,\u0026amp;quot;Calibri\u0026amp;quot;,469777844,\u0026amp;quot;Calibri\u0026amp;quot;,201341986,\u0026amp;quot;1\u0026amp;quot;,469769226,\u0026amp;quot;Calibri\u0026amp;quot;,268442635,\u0026amp;quot;22\u0026amp;quot;,469775450,\u0026amp;quot;eop\u0026amp;quot;,201340122,\u0026amp;quot;1\u0026amp;quot;,134233614,\u0026amp;quot;true\u0026amp;quot;,469778129,\u0026amp;quot;eop\u0026amp;quot;,335572020,\u0026amp;quot;1\u0026amp;quot;,469778324,\u0026amp;quot;Default Paragraph Font\u0026amp;quot;]}\u0026quot;\u0026gt; \u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About The Position\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;One of our operating companies, \u0026lt;a href=\u0026quot;https://secomtech.com.au/\u0026quot;\u0026gt;Secom Technology\u0026lt;/a\u0026gt;, is looking for a Networking and Field Engineer to support their customers in and around Sydney.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a Networking and Field Engineer, you will\u0026amp;nbsp;play a key role in designing, implementing and optimising IT infrastructure solutions for a wide range of clients. The position requires a strong emphasis on security, system resilience and network performance, as well as excellent problem-solving abilities and a genuine commitment to customer satisfaction.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Design, implement, and optimise network infrastructure to ensure high availability, scalability, and security.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Evaluate emerging technologies to enhance performance, improve resilience, and strengthen cybersecurity.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Take a holistic approach to infrastructure by assessing client environments and providing improvement recommendations to the Technical Operations Manager.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deliver expert-level support and diagnostics for complex issues across server infrastructure, switching, wireless, and firewall environments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deploy and configure Windows and macOS desktop environments, Windows Server, VMware hypervisors, enterprise Wi-Fi, and next-generation firewalls.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide remote and on-site IT system design, implementation, and support tailored to client business requirements.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain accurate documentation of infrastructure, network topologies, and key configurations, including photographic records of critical components.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Communicate clearly, professionally, and promptly with clients during incidents and service delivery.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support software testing and collaborate with development teams on integration and deployment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage cybersecurity across client networks, including endpoint protection and perimeter security.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain accurate time tracking, job records, and completion of daily service logs.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Technical skills required\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;3-5 years of experience as either Senior Network Field Engineer / Technical Lead / Project Engineer or Technical Account Manager\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficiency with RMM platforms (e.g. ConnectWise, N-able).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong knowledge of networking protocols, and WAN/LAN/VPN design, along with cybersecurity best practices.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience deploying and maintaining infrastructure across Windows, macOS, Unix, and Linux environments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong understanding of wireless technologies, firewall configuration, and endpoint protection.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with server and client architecture, virtualisation (VMware/Hyper-V), and disaster recovery planning.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with mobile device management (MDM) and remote connectivity solutions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong documentation, troubleshooting, and diagnostic capabilities.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Personal skills:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-start=\u0026quot;914\u0026quot; data-end=\u0026quot;1363\u0026quot;\u0026gt;Excellent communication and presentation skills.\u0026lt;/li\u0026gt;\n\u0026lt;li data-start=\u0026quot;914\u0026quot; data-end=\u0026quot;1363\u0026quot;\u0026gt;Self-motivated, with the ability to work both independently and collaboratively.\u0026lt;/li\u0026gt;\n\u0026lt;li data-start=\u0026quot;914\u0026quot; data-end=\u0026quot;1363\u0026quot;\u0026gt;Strong analytical thinking and effective time management skills.\u0026lt;/li\u0026gt;\n\u0026lt;li data-start=\u0026quot;914\u0026quot; data-end=\u0026quot;1363\u0026quot;\u0026gt;Demonstrated ability to lead or mentor technical teams is highly desirable\u0026lt;/li\u0026gt;\n\u0026lt;li data-start=\u0026quot;914\u0026quot; data-end=\u0026quot;1363\u0026quot;\u0026gt;Commitment to continuous learning and professional development.\u0026lt;/li\u0026gt;\n\u0026lt;li data-start=\u0026quot;914\u0026quot; data-end=\u0026quot;1363\u0026quot;\u0026gt;Microsoft certifications and other industry-recognised qualifications are highly regarded\u0026lt;/li\u0026gt;\n\u0026lt;li data-start=\u0026quot;914\u0026quot; data-end=\u0026quot;1363\u0026quot;\u0026gt;Willingness to travel to client premises as required.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Benefits\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Fuel card, tolls and car allowance provided\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work closely with some of Australia’s leading clubs and golf venues\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Be part of a growing MSP with strong industry partnerships\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Gain exposure to diverse clients and cutting-edge technologies\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;","departments":[{"id":4025922008,"name":"Technology","child_ids":[],"parent_id":null}],"offices":[{"id":4036632008,"name":"ANZ","location":"Tamworth, New South Wales, Australia","child_ids":[],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/lyratechgroup/jobs/5239796008","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"education":"education_required","internal_job_id":4484078008,"location":{"name":"Sydney"},"metadata":null,"id":5239796008,"updated_at":"2026-06-03T23:50:01-04:00","requisition_id":"290","title":"Onsite IT Support Technician, Level 2 - Unified IT","company_name":"Lyra Technology Group","first_published":"2026-06-02T19:59:25-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;http://www.lyratechgroup.com/\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot; data-ccp-charstyle-defn=\u0026quot;{\u0026amp;quot;ObjectId\u0026amp;quot;:\u0026amp;quot;ac0262f4-8a9e-5820-b908-2d943c5f7113|1\u0026amp;quot;,\u0026amp;quot;ClassId\u0026amp;quot;:1073872969,\u0026amp;quot;Properties\u0026amp;quot;:[201342446,\u0026amp;quot;1\u0026amp;quot;,201342447,\u0026amp;quot;5\u0026amp;quot;,201342448,\u0026amp;quot;1\u0026amp;quot;,201342449,\u0026amp;quot;1\u0026amp;quot;,469777841,\u0026amp;quot;Calibri\u0026amp;quot;,469777842,\u0026amp;quot;\u0026amp;quot;,469777843,\u0026amp;quot;Calibri\u0026amp;quot;,469777844,\u0026amp;quot;Calibri\u0026amp;quot;,201341986,\u0026amp;quot;1\u0026amp;quot;,469769226,\u0026amp;quot;Calibri\u0026amp;quot;,268442635,\u0026amp;quot;22\u0026amp;quot;,469775450,\u0026amp;quot;normaltextrun\u0026amp;quot;,201340122,\u0026amp;quot;1\u0026amp;quot;,134233614,\u0026amp;quot;true\u0026amp;quot;,469778129,\u0026amp;quot;normaltextrun\u0026amp;quot;,335572020,\u0026amp;quot;1\u0026amp;quot;,469778324,\u0026amp;quot;Default Paragraph Font\u0026amp;quot;]}\u0026quot;\u0026gt;Lyra Technology Group\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;\u0026amp;nbsp;is a\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;p\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;rivate\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;e\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;quity-backed holding company that invests in and\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;operates\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;\u0026amp;nbsp;industry leading technology service businesses. Our companies are\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;operated\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;\u0026amp;nbsp;independently by exceptional management teams. Companies that join our group\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;retain\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;\u0026amp;nbsp;the employees, name, and culture that have made them successful. As a platform of\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;a href=\u0026quot;http://www.evergreensg.com/\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;Evergreen\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;Services\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;\u0026amp;nbsp;Group\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;, we never divest from businesses we partner with and approach every decision with the goal of driving sustainable and healthy growth over the long term. \u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;eop\u0026quot; data-ccp-charstyle-defn=\u0026quot;{\u0026amp;quot;ObjectId\u0026amp;quot;:\u0026amp;quot;920dbcde-2834-5e15-a5fa-062170b236ba|1\u0026amp;quot;,\u0026amp;quot;ClassId\u0026amp;quot;:1073872969,\u0026amp;quot;Properties\u0026amp;quot;:[201342446,\u0026amp;quot;1\u0026amp;quot;,201342447,\u0026amp;quot;5\u0026amp;quot;,201342448,\u0026amp;quot;1\u0026amp;quot;,201342449,\u0026amp;quot;1\u0026amp;quot;,469777841,\u0026amp;quot;Calibri\u0026amp;quot;,469777842,\u0026amp;quot;\u0026amp;quot;,469777843,\u0026amp;quot;Calibri\u0026amp;quot;,469777844,\u0026amp;quot;Calibri\u0026amp;quot;,201341986,\u0026amp;quot;1\u0026amp;quot;,469769226,\u0026amp;quot;Calibri\u0026amp;quot;,268442635,\u0026amp;quot;22\u0026amp;quot;,469775450,\u0026amp;quot;eop\u0026amp;quot;,201340122,\u0026amp;quot;1\u0026amp;quot;,134233614,\u0026amp;quot;true\u0026amp;quot;,469778129,\u0026amp;quot;eop\u0026amp;quot;,335572020,\u0026amp;quot;1\u0026amp;quot;,469778324,\u0026amp;quot;Default Paragraph Font\u0026amp;quot;]}\u0026quot;\u0026gt; \u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About The Position\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;One of our operating companies,\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://unifiedit.com.au/\u0026quot;\u0026gt;Unified IT\u0026lt;/a\u0026gt;, is looking for an experienced IT Support Technician, Level 2 to join their growing team.\u0026lt;/p\u0026gt;\n\u0026lt;p class=\u0026quot;isSelectedEnd\u0026quot;\u0026gt;This is a unique opportunity for a customer-focused IT professional who thrives in a managed services environment and enjoys building strong relationships with clients. As the embedded IT Support Technician, you will be based primarily onsite with one of their key Sydney clients, acting as the face of Unified IT while delivering exceptional technical support, maintaining secure and high-performing environments, and driving outstanding customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You will combine hands-on technical expertise with proactive problem-solving, ensuring incidents are resolved efficiently, systems remain secure, and clients receive the highest level of service.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Reporting directly to the CEO, you will play a critical role in maintaining the tactical heartbeat of our managed services delivery.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Provide onsite and remote technical support across client environments, ensuring incidents and service requests are managed within agreed SLAs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Take ownership of assigned tickets, prioritising based on business impact and urgency rather than ease of resolution.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Troubleshoot and resolve issues across Microsoft 365, Intune, Azure, SharePoint, endpoint devices, networking, and related technologies.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Escalate complex issues to senior engineers with clear, detailed documentation to facilitate rapid resolution.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain a strong security-first mindset, verifying user identities, managing access requests appropriately, and responding promptly to security alerts and potential threats.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Adhere to ISO 9001 and ISO 27001 standards and all internal policies and procedures.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Create and maintain accurate technical documentation, contributing to knowledge base development and continuous service improvement.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify opportunities to eliminate inefficiencies and improve support processes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deliver exceptional customer service through clear communication, empathy, and proactive engagement.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Translate technical issues and solutions into simple, easy-to-understand language for non-technical users.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Skills required\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;2-5 years\u0026#39; experience in an IT Support or Service Desk role.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Previous experience working for a Managed Service Provider.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience providing onsite support within customer environments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong technical expertise across the Microsoft ecosystem, including:\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Microsoft 365\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Microsoft Intune\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Microsoft Azure\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;SharePoint Online\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience managing and supporting endpoint devices and user environments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong understanding of security best practices and access management.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent written and\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Benefits\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Exposure to meaningful, enterprise technology projects.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Supportive, collaborative team culture focused on growth and innovation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Opportunity to work closely with clients and make a visible impact on their success.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ongoing professional development and learning opportunities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A role that combines technical challenge, customer engagement, and career growth.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;","departments":[{"id":4025922008,"name":"Technology","child_ids":[],"parent_id":null}],"offices":[{"id":4036632008,"name":"ANZ","location":"Tamworth, New South Wales, Australia","child_ids":[],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/lyratechgroup/jobs/5209969008","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"education":"education_required","internal_job_id":4469626008,"location":{"name":"Brisbane"},"metadata":null,"id":5209969008,"updated_at":"2026-05-28T00:33:38-04:00","requisition_id":"254","title":"On-site Support Analyst, Level 1/2 - Centrered IT","company_name":"Lyra Technology Group","first_published":"2026-05-28T00:31:41-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;http://www.lyratechgroup.com/\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot; data-ccp-charstyle-defn=\u0026quot;{\u0026amp;quot;ObjectId\u0026amp;quot;:\u0026amp;quot;ac0262f4-8a9e-5820-b908-2d943c5f7113|1\u0026amp;quot;,\u0026amp;quot;ClassId\u0026amp;quot;:1073872969,\u0026amp;quot;Properties\u0026amp;quot;:[201342446,\u0026amp;quot;1\u0026amp;quot;,201342447,\u0026amp;quot;5\u0026amp;quot;,201342448,\u0026amp;quot;1\u0026amp;quot;,201342449,\u0026amp;quot;1\u0026amp;quot;,469777841,\u0026amp;quot;Calibri\u0026amp;quot;,469777842,\u0026amp;quot;\u0026amp;quot;,469777843,\u0026amp;quot;Calibri\u0026amp;quot;,469777844,\u0026amp;quot;Calibri\u0026amp;quot;,201341986,\u0026amp;quot;1\u0026amp;quot;,469769226,\u0026amp;quot;Calibri\u0026amp;quot;,268442635,\u0026amp;quot;22\u0026amp;quot;,469775450,\u0026amp;quot;normaltextrun\u0026amp;quot;,201340122,\u0026amp;quot;1\u0026amp;quot;,134233614,\u0026amp;quot;true\u0026amp;quot;,469778129,\u0026amp;quot;normaltextrun\u0026amp;quot;,335572020,\u0026amp;quot;1\u0026amp;quot;,469778324,\u0026amp;quot;Default Paragraph Font\u0026amp;quot;]}\u0026quot;\u0026gt;Lyra Technology Group\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;\u0026amp;nbsp;is a\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;p\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;rivate\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;e\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;quity-backed holding company that invests in and\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;operates\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;\u0026amp;nbsp;industry leading technology service businesses. Our companies are\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;operated\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;\u0026amp;nbsp;independently by exceptional management teams. Companies that join our group\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;retain\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;\u0026amp;nbsp;the employees, name, and culture that have made them successful. As a platform of\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;a href=\u0026quot;http://www.evergreensg.com/\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;Evergreen\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;Services\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;\u0026amp;nbsp;Group\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;, we never divest from businesses we partner with and approach every decision with the goal of driving sustainable and healthy growth over the long term. \u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;eop\u0026quot; data-ccp-charstyle-defn=\u0026quot;{\u0026amp;quot;ObjectId\u0026amp;quot;:\u0026amp;quot;920dbcde-2834-5e15-a5fa-062170b236ba|1\u0026amp;quot;,\u0026amp;quot;ClassId\u0026amp;quot;:1073872969,\u0026amp;quot;Properties\u0026amp;quot;:[201342446,\u0026amp;quot;1\u0026amp;quot;,201342447,\u0026amp;quot;5\u0026amp;quot;,201342448,\u0026amp;quot;1\u0026amp;quot;,201342449,\u0026amp;quot;1\u0026amp;quot;,469777841,\u0026amp;quot;Calibri\u0026amp;quot;,469777842,\u0026amp;quot;\u0026amp;quot;,469777843,\u0026amp;quot;Calibri\u0026amp;quot;,469777844,\u0026amp;quot;Calibri\u0026amp;quot;,201341986,\u0026amp;quot;1\u0026amp;quot;,469769226,\u0026amp;quot;Calibri\u0026amp;quot;,268442635,\u0026amp;quot;22\u0026amp;quot;,469775450,\u0026amp;quot;eop\u0026amp;quot;,201340122,\u0026amp;quot;1\u0026amp;quot;,134233614,\u0026amp;quot;true\u0026amp;quot;,469778129,\u0026amp;quot;eop\u0026amp;quot;,335572020,\u0026amp;quot;1\u0026amp;quot;,469778324,\u0026amp;quot;Default Paragraph Font\u0026amp;quot;]}\u0026quot;\u0026gt; \u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p style=\u0026quot;margin: 0in; font-family: Calibri; font-size: 11.0pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: bold;\u0026quot;\u0026gt;About The Position\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p style=\u0026quot;margin: 0in; font-family: Calibri; font-size: 11.0pt;\u0026quot;\u0026gt;One of our operating companies, \u0026lt;a href=\u0026quot;https://centrered.com.au/about-us/\u0026quot;\u0026gt;Centrered IT\u0026lt;/a\u0026gt;, is looking for a Support Analyst, Level 1/2 to join their team in Brisbane.\u0026lt;/p\u0026gt;\n\u0026lt;p style=\u0026quot;margin: 0in; font-family: Calibri; font-size: 11.0pt;\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p style=\u0026quot;margin: 0in; font-family: Calibri; font-size: 11.0pt;\u0026quot;\u0026gt;This is an on-site based position at Centrered\u0026#39;s client in Brisbane. As a Support Analyst L 1/2, you will be the primary point of contact for service escalation. You will support analysts and therefore clients to make the most of their IT environment under contractual or other arrangements. You can easily and seamlessly recognise the impact of identifying root cause analyse and on-the-spot fixes.\u0026lt;/p\u0026gt;\n\u0026lt;p style=\u0026quot;margin: 0in; font-family: Calibri; font-size: 11.0pt;\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p style=\u0026quot;margin: 0in; font-family: Calibri; font-size: 11.0pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: bold;\u0026quot;\u0026gt;Responsibilities:\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul style=\u0026quot;margin-top: 0in; margin-bottom: 0in;\u0026quot; type=\u0026quot;disc\u0026quot;\u0026gt;\n\u0026lt;li style=\u0026quot;margin-top: 0; margin-bottom: 0; vertical-align: middle;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: Calibri; font-size: 11.0pt;\u0026quot;\u0026gt;Provide Level 1/2 technical support for escalated issues, ensuring timely resolution and high-quality service delivery.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;margin-top: 0; margin-bottom: 0; vertical-align: middle;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: Calibri; font-size: 11.0pt;\u0026quot;\u0026gt;Assist in maintaining and supporting core infrastructure, including servers, Microsoft 365, backup solutions, patching, and system updates.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;margin-top: 0; margin-bottom: 0; vertical-align: middle;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: Calibri; font-size: 11.0pt;\u0026quot;\u0026gt;Support the implementation and maintenance of secure ICT environments, following established security practices and guidelines.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;margin-top: 0; margin-bottom: 0; vertical-align: middle;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: Calibri; font-size: 11.0pt;\u0026quot;\u0026gt;Install, configure, and troubleshoot network and infrastructure equipment (firewalls, routers, switches, and related technologies).\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;margin-top: 0; margin-bottom: 0; vertical-align: middle;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: Calibri; font-size: 11.0pt;\u0026quot;\u0026gt;Perform problem analysis and contribute to root cause investigations, working within Incident, Problem, and Change Management processes.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;margin-top: 0; margin-bottom: 0; vertical-align: middle;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: Calibri; font-size: 11.0pt;\u0026quot;\u0026gt;Collaborate with senior engineers and other teams to resolve complex technical issues and improve service delivery.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;margin-top: 0; margin-bottom: 0; vertical-align: middle;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: Calibri; font-size: 11.0pt;\u0026quot;\u0026gt;Provide responsive and professional support to clients via remote, onsite, and on-call support as required.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;margin-top: 0; margin-bottom: 0; vertical-align: middle;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: Calibri; font-size: 11.0pt;\u0026quot;\u0026gt;Maintain accurate documentation, including tickets, system configurations, and knowledge base articles.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;margin-top: 0; margin-bottom: 0; vertical-align: middle;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: Calibri; font-size: 11.0pt;\u0026quot;\u0026gt;Contribute to continuous improvement by identifying recurring issues and suggesting practical enhancements.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p style=\u0026quot;margin: 0in; font-family: Calibri; font-size: 11.0pt;\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p style=\u0026quot;margin: 0in; font-family: Calibri; font-size: 11.0pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: bold;\u0026quot;\u0026gt;Skills required\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul style=\u0026quot;margin-top: 0in; margin-bottom: 0in;\u0026quot; type=\u0026quot;disc\u0026quot;\u0026gt;\n\u0026lt;li style=\u0026quot;margin-top: 0; margin-bottom: 0; vertical-align: middle;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: Calibri; font-size: 11.0pt;\u0026quot;\u0026gt;2–4 years’ experience in IT support\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;margin-top: 0; margin-bottom: 0; vertical-align: middle;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: Calibri; font-size: 11.0pt;\u0026quot;\u0026gt;2+ years supporting M365 Environments\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;margin-top: 0; margin-bottom: 0; vertical-align: middle;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: Calibri; font-size: 11.0pt;\u0026quot;\u0026gt;2+ years supporting Azure environments\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;margin-top: 0; margin-bottom: 0; vertical-align: middle;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: Calibri; font-size: 11.0pt;\u0026quot;\u0026gt;Certificate III in Information Technology (or equivalent experience).\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;margin-top: 0; margin-bottom: 0; vertical-align: middle;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: Calibri; font-size: 11.0pt;\u0026quot;\u0026gt;Experience with Windows 10 / 11 administration and support.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;margin-top: 0; margin-bottom: 0; vertical-align: middle;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: Calibri; font-size: 11.0pt;\u0026quot;\u0026gt;Strong troubleshooting and incident resolution skills.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;margin-top: 0; margin-bottom: 0; vertical-align: middle;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: Calibri; font-size: 11.0pt;\u0026quot;\u0026gt;Good communication skills and attention to detail.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;margin-top: 0; margin-bottom: 0; vertical-align: middle;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: Calibri; font-size: 11.0pt;\u0026quot;\u0026gt;Ability to prioritise and manage multiple tasks in a fast-paced environment.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;margin-top: 0; margin-bottom: 0; vertical-align: middle;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: Calibri; font-size: 11.0pt;\u0026quot;\u0026gt;Willingness to learn and develop technical skills, with the ability to support and share knowledge with team members.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p style=\u0026quot;margin: 0in; font-family: Calibri; font-size: 11.0pt;\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p style=\u0026quot;margin: 0in; font-family: Calibri; font-size: 11.0pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: bold;\u0026quot;\u0026gt;Benefits\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul style=\u0026quot;margin-top: 0in; margin-bottom: 0in;\u0026quot; type=\u0026quot;disc\u0026quot;\u0026gt;\n\u0026lt;li style=\u0026quot;margin-top: 0; margin-bottom: 0; vertical-align: middle;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: Calibri; font-size: 11.0pt;\u0026quot;\u0026gt;Dedicated professional development time\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;margin-top: 0; margin-bottom: 0; vertical-align: middle;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: Calibri; font-size: 11.0pt;\u0026quot;\u0026gt;Monthly team lunch provided\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;margin-top: 0; margin-bottom: 0; vertical-align: middle;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: Calibri; font-size: 11.0pt;\u0026quot;\u0026gt;Work from home 1x a week\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;","departments":[{"id":4025922008,"name":"Technology","child_ids":[],"parent_id":null}],"offices":[{"id":4036632008,"name":"ANZ","location":"Tamworth, New South Wales, Australia","child_ids":[],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/lyratechgroup/jobs/5142868008","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"education":"education_required","internal_job_id":4438555008,"location":{"name":"Minneapolis/St. Paul, MN"},"metadata":null,"id":5142868008,"updated_at":"2026-04-07T13:57:29-04:00","requisition_id":"212","title":"Operating Executive","company_name":"Lyra Technology Group","first_published":"2026-03-05T15:48:26-05:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;http://www.lyratechgroup.com/\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot; data-ccp-charstyle-defn=\u0026quot;{\u0026amp;quot;ObjectId\u0026amp;quot;:\u0026amp;quot;ac0262f4-8a9e-5820-b908-2d943c5f7113|1\u0026amp;quot;,\u0026amp;quot;ClassId\u0026amp;quot;:1073872969,\u0026amp;quot;Properties\u0026amp;quot;:[201342446,\u0026amp;quot;1\u0026amp;quot;,201342447,\u0026amp;quot;5\u0026amp;quot;,201342448,\u0026amp;quot;1\u0026amp;quot;,201342449,\u0026amp;quot;1\u0026amp;quot;,469777841,\u0026amp;quot;Calibri\u0026amp;quot;,469777842,\u0026amp;quot;\u0026amp;quot;,469777843,\u0026amp;quot;Calibri\u0026amp;quot;,469777844,\u0026amp;quot;Calibri\u0026amp;quot;,201341986,\u0026amp;quot;1\u0026amp;quot;,469769226,\u0026amp;quot;Calibri\u0026amp;quot;,268442635,\u0026amp;quot;22\u0026amp;quot;,469775450,\u0026amp;quot;normaltextrun\u0026amp;quot;,201340122,\u0026amp;quot;1\u0026amp;quot;,134233614,\u0026amp;quot;true\u0026amp;quot;,469778129,\u0026amp;quot;normaltextrun\u0026amp;quot;,335572020,\u0026amp;quot;1\u0026amp;quot;,469778324,\u0026amp;quot;Default Paragraph Font\u0026amp;quot;]}\u0026quot;\u0026gt;Lyra Technology Group\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;\u0026amp;nbsp;is a\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;p\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;rivate\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;e\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;quity-backed holding company that invests in and\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;operates\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;\u0026amp;nbsp;industry leading technology service businesses. Our companies are\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;operated\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;\u0026amp;nbsp;independently by exceptional management teams. Companies that join our group\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;retain\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;\u0026amp;nbsp;the employees, name, and culture that have made them successful. As a platform of\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;a href=\u0026quot;http://www.evergreensg.com/\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;Evergreen\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;Services\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;\u0026amp;nbsp;Group\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;, we never divest from businesses we partner with and approach every decision with the goal of driving sustainable and healthy growth over the long term. \u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;eop\u0026quot; data-ccp-charstyle-defn=\u0026quot;{\u0026amp;quot;ObjectId\u0026amp;quot;:\u0026amp;quot;920dbcde-2834-5e15-a5fa-062170b236ba|1\u0026amp;quot;,\u0026amp;quot;ClassId\u0026amp;quot;:1073872969,\u0026amp;quot;Properties\u0026amp;quot;:[201342446,\u0026amp;quot;1\u0026amp;quot;,201342447,\u0026amp;quot;5\u0026amp;quot;,201342448,\u0026amp;quot;1\u0026amp;quot;,201342449,\u0026amp;quot;1\u0026amp;quot;,469777841,\u0026amp;quot;Calibri\u0026amp;quot;,469777842,\u0026amp;quot;\u0026amp;quot;,469777843,\u0026amp;quot;Calibri\u0026amp;quot;,469777844,\u0026amp;quot;Calibri\u0026amp;quot;,201341986,\u0026amp;quot;1\u0026amp;quot;,469769226,\u0026amp;quot;Calibri\u0026amp;quot;,268442635,\u0026amp;quot;22\u0026amp;quot;,469775450,\u0026amp;quot;eop\u0026amp;quot;,201340122,\u0026amp;quot;1\u0026amp;quot;,134233614,\u0026amp;quot;true\u0026amp;quot;,469778129,\u0026amp;quot;eop\u0026amp;quot;,335572020,\u0026amp;quot;1\u0026amp;quot;,469778324,\u0026amp;quot;Default Paragraph Font\u0026amp;quot;]}\u0026quot;\u0026gt; \u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;What sets us apart are two things: our buy and hold strategy, and our company’s autonomous management.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335551550\u0026amp;quot;:6,\u0026amp;quot;335551620\u0026amp;quot;:6,\u0026amp;quot;335559739\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ol\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;%1.\u0026quot; data-font=\u0026quot;Calibri\u0026quot; data-listid=\u0026quot;34\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:0,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769242\u0026amp;quot;:[65533,0],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;%1.\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;1\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Unlike typical Private Equity investments with a three-to-five-year liquidation strategy, we buy businesses and invest in them for the long-term. We believe in the value of our acquisitions and want to grow.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335551550\u0026amp;quot;:6,\u0026amp;quot;335551620\u0026amp;quot;:6,\u0026amp;quot;335559739\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;%1.\u0026quot; data-font=\u0026quot;Calibri\u0026quot; data-listid=\u0026quot;34\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:0,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769242\u0026amp;quot;:[65533,0],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;%1.\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;multilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;2\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;We bought our companies because they already had success in the marketplace. Instead of asking them to conform to a unified platform, we allow companies to keep their team,\u0026amp;nbsp;culture\u0026amp;nbsp;and branding in place.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335551550\u0026amp;quot;:6,\u0026amp;quot;335551620\u0026amp;quot;:6,\u0026amp;quot;335559739\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ol\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;We made our first acquisition at the beginning of 2018. Today, we hold a controlling stake in 110+ companies across the US, UK, Australia, New Zealand, and Canada. Our companies employ over 3,000 team members, each led by their own management team, and provide world-class support to over 12,000 clients. \u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{\u0026amp;quot;201341983\u0026amp;quot;:0,\u0026amp;quot;335551550\u0026amp;quot;:6,\u0026amp;quot;335551620\u0026amp;quot;:6,\u0026amp;quot;335559739\u0026amp;quot;:0,\u0026amp;quot;335559740\u0026amp;quot;:240}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;Operating Executive - Role Overview:\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;Lyra Technology Group is seeking an Operating Executive who is ready to step into a leadership position and drive organic EBITDA growth and recurring revenue at a small operating company. The ideal candidate thrives in a hands-on environment, makes smart trade-off decisions between growth and profitability, and inspires high-performing teams.\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;Responsibilities:\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Develop and execute strategic plans to hit financial targets, monitor performance, and make disciplined, ROI-driven decisions.\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;whitespace-normal break-words pl-2\u0026quot;\u0026gt;Drive revenue growth through effective sales strategies, client relationship management, and building a high-performing sales and marketing team.\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;whitespace-normal break-words pl-2\u0026quot;\u0026gt;Recruit, develop, and motivate a results-oriented team. Set clear goals, provide regular feedback, and foster a culture of continuous improvement.\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;whitespace-normal break-words pl-2\u0026quot;\u0026gt;Streamline processes, ensure compliance, and maintain a strong focus on quality and efficiency.\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;whitespace-normal break-words pl-2\u0026quot;\u0026gt;Ground priorities and growth initiatives in data, tracking key metrics across new customers, retention, pricing, and cross-sell/upsell.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;Requirements:\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Bachelor\u0026#39;s degree (MBA a plus)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated technical proficiency across IT infrastructure, cloud solutions, help desk operations, AI solutions, and/or cybersecurity, with the ability to evaluate and oversee the work of a technical team and provide hands-on support when operational needs demand it.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Background in people management including hiring, development, and performance management.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in IT services (ideally an MSP) servicing SMB clients.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Resourceful, scrappy, and willing to roll up sleeves on both strategic and day-to-day challenges.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent communication, problem-solving, and leadership skills.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;You will also have the opportunity to work closely with, learn from, and share perspectives with a community of peer executives across our portfolio. This group includes ambitious first-time senior leaders, entrepreneurs who have built companies over decades, and seasoned operators with deep industry and functional expertise.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The base compensation for this role is targeted at $175,000 and will include annual bonus and long-term incentives.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;","departments":[{"id":4039491008,"name":"Executive / C-Suite","child_ids":[],"parent_id":null}],"offices":[{"id":4022197008,"name":"Lyra HQ","location":"Chicago","child_ids":[],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/lyratechgroup/jobs/5201978008","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4465831008,"location":{"name":"Chicago, IL"},"metadata":null,"id":5201978008,"updated_at":"2026-04-28T17:23:40-04:00","requisition_id":"251","title":"Operations \u0026 Value Creation Analyst","company_name":"Lyra Technology Group","first_published":"2026-04-27T15:21:06-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;http://www.lyratechgroup.com/\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot; data-ccp-charstyle-defn=\u0026quot;{\u0026amp;quot;ObjectId\u0026amp;quot;:\u0026amp;quot;ac0262f4-8a9e-5820-b908-2d943c5f7113|1\u0026amp;quot;,\u0026amp;quot;ClassId\u0026amp;quot;:1073872969,\u0026amp;quot;Properties\u0026amp;quot;:[201342446,\u0026amp;quot;1\u0026amp;quot;,201342447,\u0026amp;quot;5\u0026amp;quot;,201342448,\u0026amp;quot;1\u0026amp;quot;,201342449,\u0026amp;quot;1\u0026amp;quot;,469777841,\u0026amp;quot;Calibri\u0026amp;quot;,469777842,\u0026amp;quot;\u0026amp;quot;,469777843,\u0026amp;quot;Calibri\u0026amp;quot;,469777844,\u0026amp;quot;Calibri\u0026amp;quot;,201341986,\u0026amp;quot;1\u0026amp;quot;,469769226,\u0026amp;quot;Calibri\u0026amp;quot;,268442635,\u0026amp;quot;22\u0026amp;quot;,469775450,\u0026amp;quot;normaltextrun\u0026amp;quot;,201340122,\u0026amp;quot;1\u0026amp;quot;,134233614,\u0026amp;quot;true\u0026amp;quot;,469778129,\u0026amp;quot;normaltextrun\u0026amp;quot;,335572020,\u0026amp;quot;1\u0026amp;quot;,469778324,\u0026amp;quot;Default Paragraph Font\u0026amp;quot;]}\u0026quot;\u0026gt;Lyra Technology Group\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;\u0026amp;nbsp;is a\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;p\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;rivate\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;e\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;quity-backed holding company that invests in and\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;operates\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;\u0026amp;nbsp;industry leading technology service businesses. Our companies are\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;operated\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;\u0026amp;nbsp;independently by exceptional management teams. Companies that join our group\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;retain\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;\u0026amp;nbsp;the employees, name, and culture that have made them successful. As a platform of\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;a href=\u0026quot;http://www.evergreensg.com/\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;Evergreen\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;Services\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;\u0026amp;nbsp;Group\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;, we never divest from businesses we partner with and approach every decision with the goal of driving sustainable and healthy growth over the long term. \u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;eop\u0026quot; data-ccp-charstyle-defn=\u0026quot;{\u0026amp;quot;ObjectId\u0026amp;quot;:\u0026amp;quot;920dbcde-2834-5e15-a5fa-062170b236ba|1\u0026amp;quot;,\u0026amp;quot;ClassId\u0026amp;quot;:1073872969,\u0026amp;quot;Properties\u0026amp;quot;:[201342446,\u0026amp;quot;1\u0026amp;quot;,201342447,\u0026amp;quot;5\u0026amp;quot;,201342448,\u0026amp;quot;1\u0026amp;quot;,201342449,\u0026amp;quot;1\u0026amp;quot;,469777841,\u0026amp;quot;Calibri\u0026amp;quot;,469777842,\u0026amp;quot;\u0026amp;quot;,469777843,\u0026amp;quot;Calibri\u0026amp;quot;,469777844,\u0026amp;quot;Calibri\u0026amp;quot;,201341986,\u0026amp;quot;1\u0026amp;quot;,469769226,\u0026amp;quot;Calibri\u0026amp;quot;,268442635,\u0026amp;quot;22\u0026amp;quot;,469775450,\u0026amp;quot;eop\u0026amp;quot;,201340122,\u0026amp;quot;1\u0026amp;quot;,134233614,\u0026amp;quot;true\u0026amp;quot;,469778129,\u0026amp;quot;eop\u0026amp;quot;,335572020,\u0026amp;quot;1\u0026amp;quot;,469778324,\u0026amp;quot;Default Paragraph Font\u0026amp;quot;]}\u0026quot;\u0026gt; \u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;As we scale, Lyra is hiring its first Operations \u0026amp;amp; Value Creation Analyst. Working directly with two senior Value Creation leaders, you will own recurring analytical work and key reporting processes. The role offers direct exposure to Lyra leadership, hands-on engagement with our Operating Companies, and a strong foundation in private equity portfolio operations.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your work as an Operations \u0026amp;amp; Value Creation Analyst will include:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Scorecard Ownership \u0026amp;amp; Reporting\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Own the day-to-day maintenance and continuous improvement of Lyra’s portfolio performance scorecards\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Aggregate operational and financial data from across the portfolio on a recurring basis\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify trends, outliers, and performance drivers and summarize findings clearly for senior stakeholders\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Make incremental improvements to scorecard structure, data inputs, and visualizations over time\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Analytical Support\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Support the Value Creation team with ad hoc analysis, benchmarking, and performance reporting\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Assist in building financial models and operational summaries that quantify the impact of portfolio initiatives\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Help prepare materials for regional teams and internal leadership updates\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Pressure-test data and assumptions before insights are shared more broadly\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Data \u0026amp;amp; Workflow\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Help maintain clean, consistent data across decentralized portfolio systems\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support improvements in how Operating Companies submit operational data and updates\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify opportunities to reduce manual reporting efforts through better processes and tooling\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Our ideal candidate has:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;1–2 years of analytical experience in a structured program or operations role\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong proficiency in Excel; comfort working with large, messy data sets\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Clear, concise written and verbal communication — You can translate numbers into a narrative\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;High attention to detail and a track record of delivering clean, reliable work products\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to manage recurring workstreams independently without heavy oversight\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Genuine curiosity about business operations and how companies grow\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Lyra Benefits\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Fully funded medical and dental coverage for employees and their families, effective day one\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Unlimited PTO, with a strong culture of work–life balance\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Annual bonus based on company and personal performance\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;4% 401(k) match, vested immediately\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Career pathways and mentorship opportunities\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Annual company conference and monthly team building events\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;This role is based in Chicago, IL and requires an onsite presence. Candidates must be legally authorized to work in the United States without sponsorship.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Base compensation range is targeted at $90,000-100,000.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;","departments":[{"id":4025919008,"name":"Financial Operations","child_ids":[],"parent_id":null}],"offices":[{"id":4022197008,"name":"Lyra HQ","location":"Chicago","child_ids":[],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/lyratechgroup/jobs/5225907008","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"education":"education_required","internal_job_id":4477405008,"location":{"name":"Auckland"},"metadata":null,"id":5225907008,"updated_at":"2026-05-19T18:47:01-04:00","requisition_id":"271","title":"People \u0026 Talent Partner - Lancom ","company_name":"Lyra Technology Group","first_published":"2026-05-19T18:47:01-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;http://www.lyratechgroup.com/\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot; data-ccp-charstyle-defn=\u0026quot;{\u0026amp;quot;ObjectId\u0026amp;quot;:\u0026amp;quot;ac0262f4-8a9e-5820-b908-2d943c5f7113|1\u0026amp;quot;,\u0026amp;quot;ClassId\u0026amp;quot;:1073872969,\u0026amp;quot;Properties\u0026amp;quot;:[201342446,\u0026amp;quot;1\u0026amp;quot;,201342447,\u0026amp;quot;5\u0026amp;quot;,201342448,\u0026amp;quot;1\u0026amp;quot;,201342449,\u0026amp;quot;1\u0026amp;quot;,469777841,\u0026amp;quot;Calibri\u0026amp;quot;,469777842,\u0026amp;quot;\u0026amp;quot;,469777843,\u0026amp;quot;Calibri\u0026amp;quot;,469777844,\u0026amp;quot;Calibri\u0026amp;quot;,201341986,\u0026amp;quot;1\u0026amp;quot;,469769226,\u0026amp;quot;Calibri\u0026amp;quot;,268442635,\u0026amp;quot;22\u0026amp;quot;,469775450,\u0026amp;quot;normaltextrun\u0026amp;quot;,201340122,\u0026amp;quot;1\u0026amp;quot;,134233614,\u0026amp;quot;true\u0026amp;quot;,469778129,\u0026amp;quot;normaltextrun\u0026amp;quot;,335572020,\u0026amp;quot;1\u0026amp;quot;,469778324,\u0026amp;quot;Default Paragraph Font\u0026amp;quot;]}\u0026quot;\u0026gt;Lyra Technology Group\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;\u0026amp;nbsp;is a\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;p\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;rivate\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;e\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;quity-backed holding company that invests in and\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;operates\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;\u0026amp;nbsp;industry leading technology service businesses. Our companies are\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;operated\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;\u0026amp;nbsp;independently by exceptional management teams. Companies that join our group\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;retain\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;\u0026amp;nbsp;the employees, name, and culture that have made them successful. As a platform of\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;a href=\u0026quot;http://www.evergreensg.com/\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;Evergreen\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;Services\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;\u0026amp;nbsp;Group\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;, we never divest from businesses we partner with and approach every decision with the goal of driving sustainable and healthy growth over the long term. \u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;eop\u0026quot; data-ccp-charstyle-defn=\u0026quot;{\u0026amp;quot;ObjectId\u0026amp;quot;:\u0026amp;quot;920dbcde-2834-5e15-a5fa-062170b236ba|1\u0026amp;quot;,\u0026amp;quot;ClassId\u0026amp;quot;:1073872969,\u0026amp;quot;Properties\u0026amp;quot;:[201342446,\u0026amp;quot;1\u0026amp;quot;,201342447,\u0026amp;quot;5\u0026amp;quot;,201342448,\u0026amp;quot;1\u0026amp;quot;,201342449,\u0026amp;quot;1\u0026amp;quot;,469777841,\u0026amp;quot;Calibri\u0026amp;quot;,469777842,\u0026amp;quot;\u0026amp;quot;,469777843,\u0026amp;quot;Calibri\u0026amp;quot;,469777844,\u0026amp;quot;Calibri\u0026amp;quot;,201341986,\u0026amp;quot;1\u0026amp;quot;,469769226,\u0026amp;quot;Calibri\u0026amp;quot;,268442635,\u0026amp;quot;22\u0026amp;quot;,469775450,\u0026amp;quot;eop\u0026amp;quot;,201340122,\u0026amp;quot;1\u0026amp;quot;,134233614,\u0026amp;quot;true\u0026amp;quot;,469778129,\u0026amp;quot;eop\u0026amp;quot;,335572020,\u0026amp;quot;1\u0026amp;quot;,469778324,\u0026amp;quot;Default Paragraph Font\u0026amp;quot;]}\u0026quot;\u0026gt; \u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About The Position\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;One of our operating companies,\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.lancom.tech/\u0026quot;\u0026gt;Lancom\u0026lt;/a\u0026gt;, is looking for a\u0026amp;nbsp;Talent \u0026amp;amp; People Partner to join their team in Auckland.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This is a hands-on, generalist role for someone who enjoys operating across the full employee lifecycle while partnering closely with leadership to shape culture, capability and people strategy.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Reporting to the CEO and supported by the Fractional Integrator, you will play a key role in driving recruitment, employee engagement, learning and development, HR operations, compliance and wellbeing initiatives across both local and remote teams.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This is an ideal opportunity for someone who thrives in a fast-paced environment and enjoys balancing strategic thinking with day-to-day execution.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As the organisation continues to grow, there is strong long-term potential for the role to evolve into a People \u0026amp;amp; Culture Manager position.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Lead end-to-end recruitment, onboarding and workforce planning initiatives\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with leaders across the business on employee relations and people management matters\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain and improve HR policies, procedures and compliance across NZ and Australian employment legislation\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive engagement, wellbeing and culture initiatives across the organisation\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Coordinate learning and development programmes aligned to business capability needs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support remuneration and performance review processes\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage HR operations including offboarding, HRIS administration, reporting and compliance activities\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contribute to employer branding initiatives in partnership with Marketing\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work collaboratively with remote workforce providers to ensure consistent people practices and employee experience\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Skills required\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;A minimum of 5 years’ experience in a generalist Talent \u0026amp;amp; People role\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Previous experience within technology, MSP or professional services environments preferred\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong experience managing end-to-end recruitment processes\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Knowledge of New Zealand employment law and health \u0026amp;amp; safety requirements\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to work autonomously and manage multiple priorities\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;High emotional intelligence with strong communication and stakeholder management skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfortable working with HR systems and people data\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Coaching experience or qualifications highly regarded\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exposure to Australian employment law advantageous\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Benefits\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Flexible working arrangements, 2 days WFH\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Health insurance\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Supportive leadership and clear career pathways\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A collaborative, down-to-earth culture that values learning and improvement\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;","departments":[{"id":4025920008,"name":"Human Resources","child_ids":[],"parent_id":null}],"offices":[{"id":4036632008,"name":"ANZ","location":"Tamworth, New South Wales, Australia","child_ids":[],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/lyratechgroup/jobs/5229449008","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4479228008,"location":{"name":"Frisco, Texas"},"metadata":null,"id":5229449008,"updated_at":"2026-05-22T15:10:02-04:00","requisition_id":"275","title":"Project Manager","company_name":"Lyra Technology Group","first_published":"2026-05-22T15:10:02-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;http://www.lyratechgroup.com/\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot; data-ccp-charstyle-defn=\u0026quot;{\u0026amp;quot;ObjectId\u0026amp;quot;:\u0026amp;quot;ac0262f4-8a9e-5820-b908-2d943c5f7113|1\u0026amp;quot;,\u0026amp;quot;ClassId\u0026amp;quot;:1073872969,\u0026amp;quot;Properties\u0026amp;quot;:[201342446,\u0026amp;quot;1\u0026amp;quot;,201342447,\u0026amp;quot;5\u0026amp;quot;,201342448,\u0026amp;quot;1\u0026amp;quot;,201342449,\u0026amp;quot;1\u0026amp;quot;,469777841,\u0026amp;quot;Calibri\u0026amp;quot;,469777842,\u0026amp;quot;\u0026amp;quot;,469777843,\u0026amp;quot;Calibri\u0026amp;quot;,469777844,\u0026amp;quot;Calibri\u0026amp;quot;,201341986,\u0026amp;quot;1\u0026amp;quot;,469769226,\u0026amp;quot;Calibri\u0026amp;quot;,268442635,\u0026amp;quot;22\u0026amp;quot;,469775450,\u0026amp;quot;normaltextrun\u0026amp;quot;,201340122,\u0026amp;quot;1\u0026amp;quot;,134233614,\u0026amp;quot;true\u0026amp;quot;,469778129,\u0026amp;quot;normaltextrun\u0026amp;quot;,335572020,\u0026amp;quot;1\u0026amp;quot;,469778324,\u0026amp;quot;Default Paragraph Font\u0026amp;quot;]}\u0026quot;\u0026gt;Lyra Technology Group\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;\u0026amp;nbsp;is a\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;p\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;rivate\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;e\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;quity-backed holding company that invests in and\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;operates\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;\u0026amp;nbsp;industry leading technology service businesses. Our companies are\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;operated\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;\u0026amp;nbsp;independently by exceptional management teams. Companies that join our group\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;retain\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;\u0026amp;nbsp;the employees, name, and culture that have made them successful. As a platform of\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;a href=\u0026quot;http://www.evergreensg.com/\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;Evergreen\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;Services\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;\u0026amp;nbsp;Group\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;, we never divest from businesses we partner with and approach every decision with the goal of driving sustainable and healthy growth over the long term. \u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;eop\u0026quot; data-ccp-charstyle-defn=\u0026quot;{\u0026amp;quot;ObjectId\u0026amp;quot;:\u0026amp;quot;920dbcde-2834-5e15-a5fa-062170b236ba|1\u0026amp;quot;,\u0026amp;quot;ClassId\u0026amp;quot;:1073872969,\u0026amp;quot;Properties\u0026amp;quot;:[201342446,\u0026amp;quot;1\u0026amp;quot;,201342447,\u0026amp;quot;5\u0026amp;quot;,201342448,\u0026amp;quot;1\u0026amp;quot;,201342449,\u0026amp;quot;1\u0026amp;quot;,469777841,\u0026amp;quot;Calibri\u0026amp;quot;,469777842,\u0026amp;quot;\u0026amp;quot;,469777843,\u0026amp;quot;Calibri\u0026amp;quot;,469777844,\u0026amp;quot;Calibri\u0026amp;quot;,201341986,\u0026amp;quot;1\u0026amp;quot;,469769226,\u0026amp;quot;Calibri\u0026amp;quot;,268442635,\u0026amp;quot;22\u0026amp;quot;,469775450,\u0026amp;quot;eop\u0026amp;quot;,201340122,\u0026amp;quot;1\u0026amp;quot;,134233614,\u0026amp;quot;true\u0026amp;quot;,469778129,\u0026amp;quot;eop\u0026amp;quot;,335572020,\u0026amp;quot;1\u0026amp;quot;,469778324,\u0026amp;quot;Default Paragraph Font\u0026amp;quot;]}\u0026quot;\u0026gt; \u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;Lyra Technology Group is looking for a full-time Project Manager, to join the team at one of our operating companies in Frisco, TX. \u0026amp;nbsp;The Project Manager is responsible for facilitating the delivery of project services to the client base, coordinating resources to meet deadlines and utilization goals, and communicating with internal teams, clients, and vendors with attention to precision and detail. The position requires excellent communication, administrative, documentation, technical, negotiation, and organizational skills. This role is a leadership role for the project team and will be accountable for the successful outcomes and client satisfaction for the lifecycle of all professional services projects. The PM will be responsible for the successful use of company established project methodology, updating said methodologies where applicable, creating new processes when lacking, and ensuring utilization of systems and tools by all members of the project team.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;Your work as the Project Manager includes several components:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Coordination and management of all booked IT projects, Including:\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Project types:\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026amp;nbsp;Enterprise IT solutions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;New Client Onboarding\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hardware Configuration, Delivery, and Setup\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Vendor Coordination\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Application Development Oversight\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Project intake and kick-off processes\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Project documentation collection and collating\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Scheduling of all project resources\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Coordination with all stakeholders\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Scheduling, preparing for, and conducting project status meetings will all required stakeholders\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Project status monitoring and reporting\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Balancing budgeted vs. actual hours for projects and project phase\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Negotiating, managing, reporting, and billing scope creep and “A Phase” project work\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Monitoring PE time entry including timeliness, quality, and accuracy on all project and phases\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide vCIO assistance where required\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide team administrative support and management including:\u0026lt;br\u0026gt;o \u0026amp;nbsp; \u0026amp;nbsp;Manage the project queue of all running projects and facilitation and delivery of priority and urgent solutions\u0026lt;br\u0026gt;o \u0026amp;nbsp; \u0026amp;nbsp;Project backlog awareness and reporting\u0026lt;br\u0026gt;o \u0026amp;nbsp; \u0026amp;nbsp;Utilization of current billing processes to ensure accuracy of monthly project billing\u0026lt;br\u0026gt;o \u0026amp;nbsp; \u0026amp;nbsp;Managing and maintaining client satisfaction survey system\u0026lt;br\u0026gt;o \u0026amp;nbsp; \u0026amp;nbsp;Managing and maintaining new client conversation (onboarding)\u0026lt;br\u0026gt;o \u0026amp;nbsp; \u0026amp;nbsp;Prepare for, attend, and chair weekly project team meeting\u0026lt;br\u0026gt;o \u0026amp;nbsp; \u0026amp;nbsp;Accountable for managing towards, meeting, and exceeding project team KPI targets\u0026lt;br\u0026gt;o \u0026amp;nbsp; \u0026amp;nbsp;Attend weekly 1:1 meeting with Director of Operations; Conduct 1:1’s with direct reports (Project Engineers)\u0026lt;br\u0026gt;o \u0026amp;nbsp; \u0026amp;nbsp;Participate in the development and maintenance of company service processes and work flows\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;Our ideal Project Manager has the following qualifications:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Bacherlor\u0026#39;s degree in Information Technology, Project Management, or a related field.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Minimum of 3-5 years of working in a Managed Services environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven track record of delivering large-scale projects on time and within budget.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in project management methodologies (e.g., Agile, Waterfall).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Certifications (Preferred):\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;PMP (Project Management Professional), PRINCE2, or similar certifications.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;ITIL certification or equivalent.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent project management skills, with the ability to handle multiple projects simultaneously.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exceptional communication and interpersonal skills to work with diverse teams and clients.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong problem-solving abilities and attention to detail.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to work under pressure and meet tight deadlines.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with project management tools.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The targeted base compensation for this role is $100,000-$120,000 and will operate out of the Frisco, TX office on a hybrid basis. If you\u0026#39;re motivated by meaningful client relationships, strategic selling, and a dynamic work environment—we want to hear from you.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;","departments":[{"id":4025922008,"name":"Technology","child_ids":[],"parent_id":null}],"offices":[{"id":4022197008,"name":"Lyra HQ","location":"Chicago","child_ids":[],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/lyratechgroup/jobs/5046577008","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"education":"education_required","internal_job_id":4393267008,"location":{"name":"Chicago, Illinois"},"metadata":null,"id":5046577008,"updated_at":"2026-05-05T15:56:15-04:00","requisition_id":"165","title":"Senior Accountant","company_name":"Lyra Technology Group","first_published":"2025-12-29T12:15:13-05:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;http://www.lyratechgroup.com/\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot; data-ccp-charstyle-defn=\u0026quot;{\u0026amp;quot;ObjectId\u0026amp;quot;:\u0026amp;quot;ac0262f4-8a9e-5820-b908-2d943c5f7113|1\u0026amp;quot;,\u0026amp;quot;ClassId\u0026amp;quot;:1073872969,\u0026amp;quot;Properties\u0026amp;quot;:[201342446,\u0026amp;quot;1\u0026amp;quot;,201342447,\u0026amp;quot;5\u0026amp;quot;,201342448,\u0026amp;quot;1\u0026amp;quot;,201342449,\u0026amp;quot;1\u0026amp;quot;,469777841,\u0026amp;quot;Calibri\u0026amp;quot;,469777842,\u0026amp;quot;\u0026amp;quot;,469777843,\u0026amp;quot;Calibri\u0026amp;quot;,469777844,\u0026amp;quot;Calibri\u0026amp;quot;,201341986,\u0026amp;quot;1\u0026amp;quot;,469769226,\u0026amp;quot;Calibri\u0026amp;quot;,268442635,\u0026amp;quot;22\u0026amp;quot;,469775450,\u0026amp;quot;normaltextrun\u0026amp;quot;,201340122,\u0026amp;quot;1\u0026amp;quot;,134233614,\u0026amp;quot;true\u0026amp;quot;,469778129,\u0026amp;quot;normaltextrun\u0026amp;quot;,335572020,\u0026amp;quot;1\u0026amp;quot;,469778324,\u0026amp;quot;Default Paragraph Font\u0026amp;quot;]}\u0026quot;\u0026gt;Lyra Technology Group\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;\u0026amp;nbsp;is a\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;p\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;rivate\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;e\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;quity-backed holding company that invests in and\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;operates\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;\u0026amp;nbsp;industry leading technology service businesses. Our companies are\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;operated\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;\u0026amp;nbsp;independently by exceptional management teams. Companies that join our group\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;retain\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;\u0026amp;nbsp;the employees, name, and culture that have made them successful. As a platform of\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;a href=\u0026quot;http://www.evergreensg.com/\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;Evergreen\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;Services\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;\u0026amp;nbsp;Group\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;, we never divest from businesses we partner with and approach every decision with the goal of driving sustainable and healthy growth over the long term. \u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;eop\u0026quot; data-ccp-charstyle-defn=\u0026quot;{\u0026amp;quot;ObjectId\u0026amp;quot;:\u0026amp;quot;920dbcde-2834-5e15-a5fa-062170b236ba|1\u0026amp;quot;,\u0026amp;quot;ClassId\u0026amp;quot;:1073872969,\u0026amp;quot;Properties\u0026amp;quot;:[201342446,\u0026amp;quot;1\u0026amp;quot;,201342447,\u0026amp;quot;5\u0026amp;quot;,201342448,\u0026amp;quot;1\u0026amp;quot;,201342449,\u0026amp;quot;1\u0026amp;quot;,469777841,\u0026amp;quot;Calibri\u0026amp;quot;,469777842,\u0026amp;quot;\u0026amp;quot;,469777843,\u0026amp;quot;Calibri\u0026amp;quot;,469777844,\u0026amp;quot;Calibri\u0026amp;quot;,201341986,\u0026amp;quot;1\u0026amp;quot;,469769226,\u0026amp;quot;Calibri\u0026amp;quot;,268442635,\u0026amp;quot;22\u0026amp;quot;,469775450,\u0026amp;quot;eop\u0026amp;quot;,201340122,\u0026amp;quot;1\u0026amp;quot;,134233614,\u0026amp;quot;true\u0026amp;quot;,469778129,\u0026amp;quot;eop\u0026amp;quot;,335572020,\u0026amp;quot;1\u0026amp;quot;,469778324,\u0026amp;quot;Default Paragraph Font\u0026amp;quot;]}\u0026quot;\u0026gt; \u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Our holding company team is looking for a \u0026lt;strong\u0026gt;Senior Accountant\u0026lt;/strong\u0026gt; to help support our continued growth. This individual will take a lead role in our financial reporting process and implement accounting best practices across our family of operating companies. You will build relationships with and help support finance leads across the portfolio. You will also collaborate with the CFO to set and execute strategic priorities for the business.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;As our business continues to grow, the Senior Accountant will have opportunities to lead others and step into a Controller-level role. This role reports directly to the Group Controllers with regular interaction with the CFO.\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;In this role, you will be responsible for establishing accounting processes as well as financial reporting to the holding company on a monthly basis. Additional responsibilities include:\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-props=\u0026quot;{}\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt; Implement and maintain consistent accounting practices across portfolio companies.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt; Ensure timely and accurate month-end accounting closes for portfolio companies and holding company.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt; Assist with preparation of consolidated financial reports for the holding company.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt; Oversee offshore and potential US-based resources\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt; Support the financial onboarding of newly acquired companies and their finance leaders.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt; Manage audit work for the holding company and its portfolio companies.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt; Support the building of annual budgets across the portfolio.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt; Assist organization-wide initiatives such as system migrations, improving processes \u0026amp;amp; controls, compliance with accounting guidelines, metrics tracking, etc.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Desired Skills:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt; Bachelor’s degree in accounting\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt; Solid understanding of GAAP compliance\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt; Three to five years of relevant experience\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt; Proficiency in MS Office Suite, with advanced working knowledge of Excel\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt; Systems Integrations and Mergers and Acquisitions knowledge\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt; QuickBooks knowledge\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt; Microsoft Business Central knowledge preferred\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;Other Information:\u0026lt;/span\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;25\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;18\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;This is a hybrid role, requiring in-office work in our downtown Chicago headquarters two days per week.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;25\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;18\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;Candidates must live in the greater Chicagoland area.\u0026lt;/li\u0026gt;\n\u0026lt;li data-leveltext=\u0026quot;\u0026quot; data-font=\u0026quot;Symbol\u0026quot; data-listid=\u0026quot;25\u0026quot; data-list-defn-props=\u0026quot;{\u0026amp;quot;335552541\u0026amp;quot;:1,\u0026amp;quot;335559685\u0026amp;quot;:720,\u0026amp;quot;335559991\u0026amp;quot;:360,\u0026amp;quot;469769226\u0026amp;quot;:\u0026amp;quot;Symbol\u0026amp;quot;,\u0026amp;quot;469769242\u0026amp;quot;:[8226],\u0026amp;quot;469777803\u0026amp;quot;:\u0026amp;quot;left\u0026amp;quot;,\u0026amp;quot;469777804\u0026amp;quot;:\u0026amp;quot;\u0026amp;quot;,\u0026amp;quot;469777815\u0026amp;quot;:\u0026amp;quot;hybridMultilevel\u0026amp;quot;}\u0026quot; data-aria-posinset=\u0026quot;18\u0026quot; data-aria-level=\u0026quot;1\u0026quot;\u0026gt;Target Compensation: $90,000-$100,000 per year.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Lyra Benefits:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Fully funded medical and dental coverage for employees and their families, effective day one\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Unlimited PTO, with a strong culture of real work–life balance\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Annual bonus based on both company and personal performance\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;4% 401(k) match, vested immediately\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Career pathways and mentorship opportunities\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Annual company conference and monthly team building events\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;","departments":[{"id":4025921008,"name":"Accounting","child_ids":[],"parent_id":null}],"offices":[{"id":4022197008,"name":"Lyra HQ","location":"Chicago","child_ids":[],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/lyratechgroup/jobs/5197507008","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"education":"education_required","internal_job_id":4463843008,"location":{"name":"Auckland"},"metadata":null,"id":5197507008,"updated_at":"2026-04-23T00:29:26-04:00","requisition_id":"246","title":"Senior Customer Success Manager - Lancom","company_name":"Lyra Technology Group","first_published":"2026-04-23T00:24:21-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;http://www.lyratechgroup.com/\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot; data-ccp-charstyle-defn=\u0026quot;{\u0026amp;quot;ObjectId\u0026amp;quot;:\u0026amp;quot;ac0262f4-8a9e-5820-b908-2d943c5f7113|1\u0026amp;quot;,\u0026amp;quot;ClassId\u0026amp;quot;:1073872969,\u0026amp;quot;Properties\u0026amp;quot;:[201342446,\u0026amp;quot;1\u0026amp;quot;,201342447,\u0026amp;quot;5\u0026amp;quot;,201342448,\u0026amp;quot;1\u0026amp;quot;,201342449,\u0026amp;quot;1\u0026amp;quot;,469777841,\u0026amp;quot;Calibri\u0026amp;quot;,469777842,\u0026amp;quot;\u0026amp;quot;,469777843,\u0026amp;quot;Calibri\u0026amp;quot;,469777844,\u0026amp;quot;Calibri\u0026amp;quot;,201341986,\u0026amp;quot;1\u0026amp;quot;,469769226,\u0026amp;quot;Calibri\u0026amp;quot;,268442635,\u0026amp;quot;22\u0026amp;quot;,469775450,\u0026amp;quot;normaltextrun\u0026amp;quot;,201340122,\u0026amp;quot;1\u0026amp;quot;,134233614,\u0026amp;quot;true\u0026amp;quot;,469778129,\u0026amp;quot;normaltextrun\u0026amp;quot;,335572020,\u0026amp;quot;1\u0026amp;quot;,469778324,\u0026amp;quot;Default Paragraph Font\u0026amp;quot;]}\u0026quot;\u0026gt;Lyra Technology Group\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;\u0026amp;nbsp;is a\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;p\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;rivate\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;e\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;quity-backed holding company that invests in and\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;operates\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;\u0026amp;nbsp;industry leading technology service businesses. Our companies are\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;operated\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;\u0026amp;nbsp;independently by exceptional management teams. Companies that join our group\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;retain\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;\u0026amp;nbsp;the employees, name, and culture that have made them successful. As a platform of\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;a href=\u0026quot;http://www.evergreensg.com/\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;Evergreen\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;Services\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;\u0026amp;nbsp;Group\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;, we never divest from businesses we partner with and approach every decision with the goal of driving sustainable and healthy growth over the long term. \u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;eop\u0026quot; data-ccp-charstyle-defn=\u0026quot;{\u0026amp;quot;ObjectId\u0026amp;quot;:\u0026amp;quot;920dbcde-2834-5e15-a5fa-062170b236ba|1\u0026amp;quot;,\u0026amp;quot;ClassId\u0026amp;quot;:1073872969,\u0026amp;quot;Properties\u0026amp;quot;:[201342446,\u0026amp;quot;1\u0026amp;quot;,201342447,\u0026amp;quot;5\u0026amp;quot;,201342448,\u0026amp;quot;1\u0026amp;quot;,201342449,\u0026amp;quot;1\u0026amp;quot;,469777841,\u0026amp;quot;Calibri\u0026amp;quot;,469777842,\u0026amp;quot;\u0026amp;quot;,469777843,\u0026amp;quot;Calibri\u0026amp;quot;,469777844,\u0026amp;quot;Calibri\u0026amp;quot;,201341986,\u0026amp;quot;1\u0026amp;quot;,469769226,\u0026amp;quot;Calibri\u0026amp;quot;,268442635,\u0026amp;quot;22\u0026amp;quot;,469775450,\u0026amp;quot;eop\u0026amp;quot;,201340122,\u0026amp;quot;1\u0026amp;quot;,134233614,\u0026amp;quot;true\u0026amp;quot;,469778129,\u0026amp;quot;eop\u0026amp;quot;,335572020,\u0026amp;quot;1\u0026amp;quot;,469778324,\u0026amp;quot;Default Paragraph Font\u0026amp;quot;]}\u0026quot;\u0026gt; \u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About The Position\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;One of our operating companies,\u0026amp;nbsp;\u0026lt;a href=\u0026quot;https://www.lancom.tech/\u0026quot;\u0026gt;Lancom\u0026lt;/a\u0026gt;, is looking for a Senior Customer Success Manager to join their team in Auckland.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Senior Customer Success Manager owns strategic, revenue-driving relationships across Lancom’s priority customers. This role shifts us from reactive support to proactive partnership, leading customer strategy, roadmaps, renewals and growth.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You will operate as a trusted advisor, aligning technology to business outcomes and turning plans into measurable results, with a clear pathway toward an Executive role.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Own and lead customer relationships, strategy and governance\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build and drive outcome-focused roadmaps\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Run QBR\u0026#39;s and executive forums that enable decisions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deliver on renewals and identify strategic growth opportunities\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage the full customer lifecycle (onboarding, renewal, expansion)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with Sales, Delivery and Finance for aligned execution\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Act as the customer advocate, especially during critical issues\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Skills required\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;5+ years in Customer Success, Account Management, Business Analysis or Consulting\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven success in renewals and account growth\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong commercial and strategic thinking\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Confident influencing senior stakeholders\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Structured, proactive and outcome-focused\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;IT services, cloud, or complex customer environment experience\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Benefits\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Flexible working arrangements\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Supportive leadership and clear career pathways\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exposure to meaningful, real-world technology projects\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A collaborative, down-to-earth culture that values learning and improvement\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Health insurance\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;","departments":[{"id":4025922008,"name":"Technology","child_ids":[],"parent_id":null}],"offices":[{"id":4036632008,"name":"ANZ","location":"Tamworth, New South Wales, Australia","child_ids":[],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/lyratechgroup/jobs/5235091008","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4481910008,"location":{"name":"Firestone, CO"},"metadata":null,"id":5235091008,"updated_at":"2026-05-28T22:07:10-04:00","requisition_id":"283","title":"Senior IT Account Manager","company_name":"Lyra Technology Group","first_published":"2026-05-28T22:07:10-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;http://www.lyratechgroup.com/\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot; data-ccp-charstyle-defn=\u0026quot;{\u0026amp;quot;ObjectId\u0026amp;quot;:\u0026amp;quot;ac0262f4-8a9e-5820-b908-2d943c5f7113|1\u0026amp;quot;,\u0026amp;quot;ClassId\u0026amp;quot;:1073872969,\u0026amp;quot;Properties\u0026amp;quot;:[201342446,\u0026amp;quot;1\u0026amp;quot;,201342447,\u0026amp;quot;5\u0026amp;quot;,201342448,\u0026amp;quot;1\u0026amp;quot;,201342449,\u0026amp;quot;1\u0026amp;quot;,469777841,\u0026amp;quot;Calibri\u0026amp;quot;,469777842,\u0026amp;quot;\u0026amp;quot;,469777843,\u0026amp;quot;Calibri\u0026amp;quot;,469777844,\u0026amp;quot;Calibri\u0026amp;quot;,201341986,\u0026amp;quot;1\u0026amp;quot;,469769226,\u0026amp;quot;Calibri\u0026amp;quot;,268442635,\u0026amp;quot;22\u0026amp;quot;,469775450,\u0026amp;quot;normaltextrun\u0026amp;quot;,201340122,\u0026amp;quot;1\u0026amp;quot;,134233614,\u0026amp;quot;true\u0026amp;quot;,469778129,\u0026amp;quot;normaltextrun\u0026amp;quot;,335572020,\u0026amp;quot;1\u0026amp;quot;,469778324,\u0026amp;quot;Default Paragraph Font\u0026amp;quot;]}\u0026quot;\u0026gt;Lyra Technology Group\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;\u0026amp;nbsp;is a\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;p\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;rivate\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;e\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;quity-backed holding company that invests in and\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;operates\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;\u0026amp;nbsp;industry leading technology service businesses. Our companies are\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;operated\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;\u0026amp;nbsp;independently by exceptional management teams. Companies that join our group\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;retain\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;\u0026amp;nbsp;the employees, name, and culture that have made them successful. As a platform of\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;a href=\u0026quot;http://www.evergreensg.com/\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;Evergreen\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;Services\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;\u0026amp;nbsp;Group\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;, we never divest from businesses we partner with and approach every decision with the goal of driving sustainable and healthy growth over the long term. \u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;eop\u0026quot; data-ccp-charstyle-defn=\u0026quot;{\u0026amp;quot;ObjectId\u0026amp;quot;:\u0026amp;quot;920dbcde-2834-5e15-a5fa-062170b236ba|1\u0026amp;quot;,\u0026amp;quot;ClassId\u0026amp;quot;:1073872969,\u0026amp;quot;Properties\u0026amp;quot;:[201342446,\u0026amp;quot;1\u0026amp;quot;,201342447,\u0026amp;quot;5\u0026amp;quot;,201342448,\u0026amp;quot;1\u0026amp;quot;,201342449,\u0026amp;quot;1\u0026amp;quot;,469777841,\u0026amp;quot;Calibri\u0026amp;quot;,469777842,\u0026amp;quot;\u0026amp;quot;,469777843,\u0026amp;quot;Calibri\u0026amp;quot;,469777844,\u0026amp;quot;Calibri\u0026amp;quot;,201341986,\u0026amp;quot;1\u0026amp;quot;,469769226,\u0026amp;quot;Calibri\u0026amp;quot;,268442635,\u0026amp;quot;22\u0026amp;quot;,469775450,\u0026amp;quot;eop\u0026amp;quot;,201340122,\u0026amp;quot;1\u0026amp;quot;,134233614,\u0026amp;quot;true\u0026amp;quot;,469778129,\u0026amp;quot;eop\u0026amp;quot;,335572020,\u0026amp;quot;1\u0026amp;quot;,469778324,\u0026amp;quot;Default Paragraph Font\u0026amp;quot;]}\u0026quot;\u0026gt; \u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;Lyra Technology Group is seeking a Senior Account Manager for one of their operating companies in Firestone, CO. The Senior Account Manager serves as the strategic and operational owner for assigned client relationships, acting as the primary liaison between the client and the MSP’s internal service, consulting, and security teams. This role blends executive-level client relationship management with strong technical and operational oversight. The ideal candidate understands how to align technology, cybersecurity, compliance, automation, and business strategy for small-to-mid-sized organizations in regulated industries such as healthcare and finance.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About DigiTekS…\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;DigeTekS is a trusted managed IT services provider with over 20 years of experience supporting small and mid-sized businesses across the country. Headquartered in Firestone, Colorado, they specialize in cybersecurity, compliance (including HIPAA, CMMC, and FSSCC), managed IT, network security, and cloud solutions. DigeTekS serves a diverse range of industries — from healthcare and finance to government and wealth management — with a focus on fast response times, regulatory compliance, and keeping businesses protected from ever-evolving threats. Their team-based approach gives clients enterprise-level support without the cost of in-house IT staff.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your work as a Senior Account Manager will include several components: \u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;text-decoration: underline;\u0026quot;\u0026gt;Strategic Account Management\u0026lt;/span\u0026gt;\u0026lt;br\u0026gt;• \u0026amp;nbsp; \u0026amp;nbsp;Serve as the primary strategic advisor for assigned client accounts.\u0026amp;nbsp;\u0026lt;br\u0026gt;• \u0026amp;nbsp; \u0026amp;nbsp;Develop and maintain client technology roadmaps aligned to:\u0026amp;nbsp;\u0026lt;br\u0026gt;o \u0026amp;nbsp; \u0026amp;nbsp;business goal\u0026lt;br\u0026gt;o \u0026amp;nbsp; \u0026amp;nbsp;cybersecurity best practices\u0026lt;br\u0026gt;o \u0026amp;nbsp; \u0026amp;nbsp;compliance requirements\u0026lt;br\u0026gt;o \u0026amp;nbsp; \u0026amp;nbsp;operational maturity\u0026lt;br\u0026gt;o \u0026amp;nbsp; \u0026amp;nbsp;automation initiatives\u0026lt;br\u0026gt;• \u0026amp;nbsp; \u0026amp;nbsp;Conduct recurring business reviews and executive strategy meetings.\u0026amp;nbsp;\u0026lt;br\u0026gt;• \u0026amp;nbsp; \u0026amp;nbsp;Build trusted advisor relationships with executive leadership, operational stakeholders, and IT contacts.\u0026amp;nbsp;\u0026lt;br\u0026gt;• \u0026amp;nbsp; \u0026amp;nbsp;Identify opportunities for:\u0026amp;nbsp;\u0026lt;br\u0026gt;o \u0026amp;nbsp; \u0026amp;nbsp;infrastructure modernization\u0026lt;br\u0026gt;o \u0026amp;nbsp; \u0026amp;nbsp;security improvements\u0026lt;br\u0026gt;o \u0026amp;nbsp; \u0026amp;nbsp;automation\u0026lt;br\u0026gt;o \u0026amp;nbsp; \u0026amp;nbsp;process optimization\u0026lt;br\u0026gt;• \u0026amp;nbsp; \u0026amp;nbsp;Assist clients with budgeting and technology planning.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;text-decoration: underline;\u0026quot;\u0026gt;Security \u0026amp;amp; Compliance Oversight\u0026lt;/span\u0026gt;\u0026lt;br\u0026gt;• \u0026amp;nbsp; \u0026amp;nbsp;Work directly with the SOC/security team to:\u0026amp;nbsp;\u0026lt;br\u0026gt;o \u0026amp;nbsp; \u0026amp;nbsp;review client security posture\u0026lt;br\u0026gt;o \u0026amp;nbsp; \u0026amp;nbsp;improve cybersecurity maturity\u0026lt;br\u0026gt;• \u0026amp;nbsp; \u0026amp;nbsp;Produce and present monthly executive-level security and operational reports.\u0026amp;nbsp;\u0026lt;br\u0026gt;• \u0026amp;nbsp; \u0026amp;nbsp;Assist clients in understanding:\u0026amp;nbsp;\u0026lt;br\u0026gt;o \u0026amp;nbsp; \u0026amp;nbsp;compliance obligations\u0026lt;br\u0026gt;o \u0026amp;nbsp; \u0026amp;nbsp;cybersecurity risks\u0026lt;br\u0026gt;o \u0026amp;nbsp; \u0026amp;nbsp;audit readiness\u0026lt;br\u0026gt;o \u0026amp;nbsp; \u0026amp;nbsp;and remediation priorities\u0026lt;br\u0026gt;• \u0026amp;nbsp; \u0026amp;nbsp;Drive adoption of security best practices.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;text-decoration: underline;\u0026quot;\u0026gt;Operational Oversight\u0026lt;/span\u0026gt;\u0026lt;br\u0026gt;• \u0026amp;nbsp; \u0026amp;nbsp;Work closely with the Service Desk to:\u0026amp;nbsp;\u0026lt;br\u0026gt;o \u0026amp;nbsp; \u0026amp;nbsp;help with communication for escalations\u0026lt;br\u0026gt;o \u0026amp;nbsp; \u0026amp;nbsp;improve customer communication\u0026lt;br\u0026gt;o \u0026amp;nbsp; \u0026amp;nbsp;resolve recurring operational issues\u0026lt;br\u0026gt;• \u0026amp;nbsp; \u0026amp;nbsp;Work with the Consulting/Projects team to monitor project execution and manage customer expectations.\u0026amp;nbsp;\u0026lt;br\u0026gt;• \u0026amp;nbsp; \u0026amp;nbsp;Escalate risks, recurring issues, or customer concerns to leadership when necessary.\u0026amp;nbsp;\u0026lt;br\u0026gt;• \u0026amp;nbsp; \u0026amp;nbsp;Maintain accountability for overall customer experience and service delivery. Operational Oversight\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;text-decoration: underline;\u0026quot;\u0026gt;Technical \u0026amp;amp; Automation Leadership\u0026lt;/span\u0026gt;\u0026lt;br\u0026gt;• \u0026amp;nbsp; \u0026amp;nbsp;Lead automation and operational efficiency initiatives both internally and within client environments.\u0026amp;nbsp;\u0026lt;br\u0026gt;• \u0026amp;nbsp; \u0026amp;nbsp;Assist in standardization efforts across customer environments.\u0026amp;nbsp;\u0026lt;br\u0026gt;• \u0026amp;nbsp; \u0026amp;nbsp;Collaborate with engineering and leadership teams on scalable operational improvements.\u0026amp;nbsp;\u0026lt;br\u0026gt;• \u0026amp;nbsp; \u0026amp;nbsp;Maintain technical awareness across managed client environments.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Our ideal Senior Account Manager has the following qualifications:\u0026lt;/strong\u0026gt;\u0026lt;br\u0026gt;• \u0026amp;nbsp; \u0026amp;nbsp;Bachelor\u0026#39;s Degree in IT/Cybersecurity or equivalent work experience.\u0026lt;br\u0026gt;• \u0026amp;nbsp; \u0026amp;nbsp;4+ years of experience in client success, account management, or related B2B customer-facing roles, including at least 2 years of management experience.\u0026lt;br\u0026gt;• \u0026amp;nbsp; \u0026amp;nbsp;Familiarity with IT services, MSP environments, or technical support workflows is strongly preferred.\u0026lt;br\u0026gt;• \u0026amp;nbsp; \u0026amp;nbsp;Demonstrated ability to communicate cybersecurity risks, strategies, and recommendations to executive leadership\u0026lt;br\u0026gt;• \u0026amp;nbsp; \u0026amp;nbsp;Experience reviewing and triaging operational escalations in collaboration with engineering teams\u0026lt;br\u0026gt;• \u0026amp;nbsp; \u0026amp;nbsp;Confidence in conducting client meetings, reviewing technical data, and leading renewal or upsell conversations.\u0026lt;br\u0026gt;• \u0026amp;nbsp; \u0026amp;nbsp;Experience identifying and nurturing account expansion opportunities, even without a formal quota.\u0026lt;br\u0026gt;• \u0026amp;nbsp; \u0026amp;nbsp;A proactive mindset – you solve problems before they escalate.\u0026lt;br\u0026gt;• \u0026amp;nbsp; \u0026amp;nbsp;Strong organizational skills and attention to detail across multiple client accounts.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;br\u0026gt;The targeted base compensation for this role is $75K-$90K and will operate out of the Firestone, CO office in a hybrid model. If you are a motivated, detail-oriented accounting professional looking to join a team in tech space, we’d love to have a conversation with you!\u0026lt;/p\u0026gt;","departments":[{"id":4025922008,"name":"Technology","child_ids":[],"parent_id":null}],"offices":[{"id":4022197008,"name":"Lyra HQ","location":"Chicago","child_ids":[],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/lyratechgroup/jobs/5225005008","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4476997008,"location":{"name":"Knoxville, TN"},"metadata":null,"id":5225005008,"updated_at":"2026-05-19T10:38:41-04:00","requisition_id":"269","title":"Senior MSP Project Engineer","company_name":"Lyra Technology Group","first_published":"2026-05-19T10:38:41-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;http://www.lyratechgroup.com/\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot; data-ccp-charstyle-defn=\u0026quot;{\u0026amp;quot;ObjectId\u0026amp;quot;:\u0026amp;quot;ac0262f4-8a9e-5820-b908-2d943c5f7113|1\u0026amp;quot;,\u0026amp;quot;ClassId\u0026amp;quot;:1073872969,\u0026amp;quot;Properties\u0026amp;quot;:[201342446,\u0026amp;quot;1\u0026amp;quot;,201342447,\u0026amp;quot;5\u0026amp;quot;,201342448,\u0026amp;quot;1\u0026amp;quot;,201342449,\u0026amp;quot;1\u0026amp;quot;,469777841,\u0026amp;quot;Calibri\u0026amp;quot;,469777842,\u0026amp;quot;\u0026amp;quot;,469777843,\u0026amp;quot;Calibri\u0026amp;quot;,469777844,\u0026amp;quot;Calibri\u0026amp;quot;,201341986,\u0026amp;quot;1\u0026amp;quot;,469769226,\u0026amp;quot;Calibri\u0026amp;quot;,268442635,\u0026amp;quot;22\u0026amp;quot;,469775450,\u0026amp;quot;normaltextrun\u0026amp;quot;,201340122,\u0026amp;quot;1\u0026amp;quot;,134233614,\u0026amp;quot;true\u0026amp;quot;,469778129,\u0026amp;quot;normaltextrun\u0026amp;quot;,335572020,\u0026amp;quot;1\u0026amp;quot;,469778324,\u0026amp;quot;Default Paragraph Font\u0026amp;quot;]}\u0026quot;\u0026gt;Lyra Technology Group\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;\u0026amp;nbsp;is a\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;p\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;rivate\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;e\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;quity-backed holding company that invests in and\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;operates\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;\u0026amp;nbsp;industry leading technology service businesses. Our companies are\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;operated\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;\u0026amp;nbsp;independently by exceptional management teams. Companies that join our group\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;retain\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;\u0026amp;nbsp;the employees, name, and culture that have made them successful. As a platform of\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;a href=\u0026quot;http://www.evergreensg.com/\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;Evergreen\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;Services\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;\u0026amp;nbsp;Group\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;, we never divest from businesses we partner with and approach every decision with the goal of driving sustainable and healthy growth over the long term. \u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;eop\u0026quot; data-ccp-charstyle-defn=\u0026quot;{\u0026amp;quot;ObjectId\u0026amp;quot;:\u0026amp;quot;920dbcde-2834-5e15-a5fa-062170b236ba|1\u0026amp;quot;,\u0026amp;quot;ClassId\u0026amp;quot;:1073872969,\u0026amp;quot;Properties\u0026amp;quot;:[201342446,\u0026amp;quot;1\u0026amp;quot;,201342447,\u0026amp;quot;5\u0026amp;quot;,201342448,\u0026amp;quot;1\u0026amp;quot;,201342449,\u0026amp;quot;1\u0026amp;quot;,469777841,\u0026amp;quot;Calibri\u0026amp;quot;,469777842,\u0026amp;quot;\u0026amp;quot;,469777843,\u0026amp;quot;Calibri\u0026amp;quot;,469777844,\u0026amp;quot;Calibri\u0026amp;quot;,201341986,\u0026amp;quot;1\u0026amp;quot;,469769226,\u0026amp;quot;Calibri\u0026amp;quot;,268442635,\u0026amp;quot;22\u0026amp;quot;,469775450,\u0026amp;quot;eop\u0026amp;quot;,201340122,\u0026amp;quot;1\u0026amp;quot;,134233614,\u0026amp;quot;true\u0026amp;quot;,469778129,\u0026amp;quot;eop\u0026amp;quot;,335572020,\u0026amp;quot;1\u0026amp;quot;,469778324,\u0026amp;quot;Default Paragraph Font\u0026amp;quot;]}\u0026quot;\u0026gt; \u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;We are seeking a highly skilled and driven Project Engineer to join our team. As a Senior MSP Project Engineer you will join our team and lead the implementation of client-facing technical projects across the Knoxville, TN area. This role is ideal for someone who thrives in a fast-paced MSP environment, is comfortable working on-site with clients, and has a deep understanding of multi-tenant support, project execution, and modern IT infrastructure. \u0026amp;nbsp;You will be responsible for designing, deploying, and upgrading systems across a wide range of client environments. This includes servers, networking, cloud platforms, cybersecurity solutions, and endpoint technologies\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your work as a Senior MSP Project Engineer has several components:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Function as a hands-on, technical element of client project delivery, including but not limited to:\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Client onboardings and offboardings\u0026lt;br\u0026gt;o \u0026amp;nbsp; \u0026amp;nbsp;Network installations and migrations\u0026amp;nbsp;\u0026lt;br\u0026gt;o \u0026amp;nbsp; \u0026amp;nbsp;Windows server-to-server or server-to-cloud migrations\u0026amp;nbsp;\u0026lt;br\u0026gt;o \u0026amp;nbsp; \u0026amp;nbsp;Office builds and moves\u0026amp;nbsp;\u0026lt;br\u0026gt;o \u0026amp;nbsp; \u0026amp;nbsp;MDM/MAM + Conditional Access implementation\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with project managers and account teams to provide regular updates and create and update documentation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Function as an escalation point for resolution of project issues.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Travel to client sites across Knoxville for installations, assessments, and hands-on technical work.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Communicate clearly with clients, acting as a technical expert and trusted advisor.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Our ideal Senior MSP Project Engineer has the following qualifications:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;• \u0026amp;nbsp; \u0026amp;nbsp;3-5+ years IT MSP experience including a minimum of 2+ years of hands-on project engineering experience (mandatory).\u0026amp;nbsp;\u0026lt;br\u0026gt;• \u0026amp;nbsp; \u0026amp;nbsp;Strong experience implementing IT infrastructure projects from design through completion.\u0026amp;nbsp;\u0026lt;br\u0026gt;• \u0026amp;nbsp; \u0026amp;nbsp;Proficiency with Microsoft 365, Azure, Windows Server, AD, and common MSP toolsets (RMM, PSA).\u0026amp;nbsp;\u0026lt;br\u0026gt;• \u0026amp;nbsp; \u0026amp;nbsp;Solid understanding of CCNA-level networking\u0026amp;nbsp;\u0026lt;br\u0026gt;• \u0026amp;nbsp; \u0026amp;nbsp;Ability to work independently and on multiple projects simultaneously.\u0026amp;nbsp;\u0026lt;br\u0026gt;• \u0026amp;nbsp; \u0026amp;nbsp;Excellent written and verbal communication\u0026amp;nbsp;\u0026lt;br\u0026gt;• \u0026amp;nbsp; \u0026amp;nbsp;Strong aptitude for time and note entry within a PSA.\u0026amp;nbsp;\u0026lt;br\u0026gt;• \u0026amp;nbsp; \u0026amp;nbsp;Understanding of predictive and hybrid project methodologies, including roles, responsibilities, and work breakdown structure (WBS)\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;text-decoration: underline;\u0026quot;\u0026gt;Preferred requirements:\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;• \u0026amp;nbsp; \u0026amp;nbsp;Relevant technical certifications (e.g., Microsoft, CompTIA, Cisco, PMI).\u0026amp;nbsp;\u0026lt;br\u0026gt;• \u0026amp;nbsp; \u0026amp;nbsp;Specific experience with: Microsoft Azure, 365, and SharePoint\u0026amp;nbsp;\u0026lt;br\u0026gt;• \u0026amp;nbsp; \u0026amp;nbsp;Fortinet firewalls\u0026lt;br\u0026gt;• \u0026amp;nbsp; \u0026amp;nbsp;Windows Server\u0026amp;nbsp;\u0026lt;br\u0026gt;• \u0026amp;nbsp; \u0026amp;nbsp;Modern security principals – MFA, SSO, Conditional Access, MDM, MAM\u0026amp;nbsp;\u0026lt;br\u0026gt;• \u0026amp;nbsp; \u0026amp;nbsp;ConnectWise PSA\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The target salary for this role is $125,000-$135,000 per year and will operate out of the Knoxville, TN office. If you\u0026#39;re motivated by meaningful client relationships, strategic selling, and a dynamic work environment, we want to hear from you!\u0026lt;/p\u0026gt;","departments":[{"id":4025922008,"name":"Technology","child_ids":[],"parent_id":null}],"offices":[{"id":4022197008,"name":"Lyra HQ","location":"Chicago","child_ids":[],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/lyratechgroup/jobs/5231254008","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4480068008,"location":{"name":"Nashville, TN"},"metadata":null,"id":5231254008,"updated_at":"2026-05-26T13:52:27-04:00","requisition_id":"278","title":"Site Support Technician","company_name":"Lyra Technology Group","first_published":"2026-05-26T13:52:27-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;http://www.lyratechgroup.com/\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot; data-ccp-charstyle-defn=\u0026quot;{\u0026amp;quot;ObjectId\u0026amp;quot;:\u0026amp;quot;ac0262f4-8a9e-5820-b908-2d943c5f7113|1\u0026amp;quot;,\u0026amp;quot;ClassId\u0026amp;quot;:1073872969,\u0026amp;quot;Properties\u0026amp;quot;:[201342446,\u0026amp;quot;1\u0026amp;quot;,201342447,\u0026amp;quot;5\u0026amp;quot;,201342448,\u0026amp;quot;1\u0026amp;quot;,201342449,\u0026amp;quot;1\u0026amp;quot;,469777841,\u0026amp;quot;Calibri\u0026amp;quot;,469777842,\u0026amp;quot;\u0026amp;quot;,469777843,\u0026amp;quot;Calibri\u0026amp;quot;,469777844,\u0026amp;quot;Calibri\u0026amp;quot;,201341986,\u0026amp;quot;1\u0026amp;quot;,469769226,\u0026amp;quot;Calibri\u0026amp;quot;,268442635,\u0026amp;quot;22\u0026amp;quot;,469775450,\u0026amp;quot;normaltextrun\u0026amp;quot;,201340122,\u0026amp;quot;1\u0026amp;quot;,134233614,\u0026amp;quot;true\u0026amp;quot;,469778129,\u0026amp;quot;normaltextrun\u0026amp;quot;,335572020,\u0026amp;quot;1\u0026amp;quot;,469778324,\u0026amp;quot;Default Paragraph Font\u0026amp;quot;]}\u0026quot;\u0026gt;Lyra Technology Group\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;\u0026amp;nbsp;is a\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;p\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;rivate\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;e\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;quity-backed holding company that invests in and\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;operates\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;\u0026amp;nbsp;industry leading technology service businesses. Our companies are\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;operated\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;\u0026amp;nbsp;independently by exceptional management teams. Companies that join our group\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;retain\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;\u0026amp;nbsp;the employees, name, and culture that have made them successful. As a platform of\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;a href=\u0026quot;http://www.evergreensg.com/\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;Evergreen\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;Services\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;\u0026amp;nbsp;Group\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;, we never divest from businesses we partner with and approach every decision with the goal of driving sustainable and healthy growth over the long term. \u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;eop\u0026quot; data-ccp-charstyle-defn=\u0026quot;{\u0026amp;quot;ObjectId\u0026amp;quot;:\u0026amp;quot;920dbcde-2834-5e15-a5fa-062170b236ba|1\u0026amp;quot;,\u0026amp;quot;ClassId\u0026amp;quot;:1073872969,\u0026amp;quot;Properties\u0026amp;quot;:[201342446,\u0026amp;quot;1\u0026amp;quot;,201342447,\u0026amp;quot;5\u0026amp;quot;,201342448,\u0026amp;quot;1\u0026amp;quot;,201342449,\u0026amp;quot;1\u0026amp;quot;,469777841,\u0026amp;quot;Calibri\u0026amp;quot;,469777842,\u0026amp;quot;\u0026amp;quot;,469777843,\u0026amp;quot;Calibri\u0026amp;quot;,469777844,\u0026amp;quot;Calibri\u0026amp;quot;,201341986,\u0026amp;quot;1\u0026amp;quot;,469769226,\u0026amp;quot;Calibri\u0026amp;quot;,268442635,\u0026amp;quot;22\u0026amp;quot;,469775450,\u0026amp;quot;eop\u0026amp;quot;,201340122,\u0026amp;quot;1\u0026amp;quot;,134233614,\u0026amp;quot;true\u0026amp;quot;,469778129,\u0026amp;quot;eop\u0026amp;quot;,335572020,\u0026amp;quot;1\u0026amp;quot;,469778324,\u0026amp;quot;Default Paragraph Font\u0026amp;quot;]}\u0026quot;\u0026gt; \u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;Lyra Technology Group is looking for a full-time Site Support Technician to join the team at one of our operating companies, ImageQuest. The Site Support Technician will provide excellent and timely onsite support, enabling ImageQuest clients to grow within their marketplace using best-in-class technology and security.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;A bit about ImageQuest…\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;ImageQuest provides best-in-class IT services, IT consulting, IT support, and IT compliance and cybersecurity services to clients in Brentwood, TN. Our Cloud Computing services are carefully designed solutions that keep your team productive, secure, and compliant - wherever they work. Our Cloud Computing solutions can reduce or eliminate your IT capital expenses, give what equipment you do have a longer life, and covert IT expenses at a predictable monthly cost.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;Your work as the Site Support Technician includes several components:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;• \u0026amp;nbsp; \u0026amp;nbsp;Triage client issue, create service ticket to methodically troubleshoot, diagnose, resolve technical problems in a timely manner and accurately document issue\u0026lt;br\u0026gt;• \u0026amp;nbsp; \u0026amp;nbsp;Prioritize and complete tasks to meet client’ Service Level Agreements (SLA’s)\u0026lt;br\u0026gt;• \u0026amp;nbsp; \u0026amp;nbsp;Independently identify issues and implement solutions\u0026lt;br\u0026gt;• \u0026amp;nbsp; \u0026amp;nbsp;Effectively communicate technical information in non-technical terms\u0026lt;br\u0026gt;• \u0026amp;nbsp; \u0026amp;nbsp;Use Remote Manage and Monitor (RMM) system to interact with client and client’s environment\u0026lt;br\u0026gt;• \u0026amp;nbsp; \u0026amp;nbsp;Track and monitor IT technical problems to ensure timely resolution\u0026lt;br\u0026gt;• \u0026amp;nbsp; \u0026amp;nbsp;Perform system documentation maintenance and review\u0026lt;br\u0026gt;• \u0026amp;nbsp; \u0026amp;nbsp;When necessary, escalate service ticket to appropriate response level when issue cannot be resolved within established guidelines\u0026lt;br\u0026gt;• \u0026amp;nbsp; \u0026amp;nbsp;Proactively perform courtesy calls to verify issue resolution and ensure client satisfaction\u0026lt;br\u0026gt;• \u0026amp;nbsp; \u0026amp;nbsp;Provide support of:\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026amp;nbsp;Microsoft®-related technologies including Office, 365/Exchange, etc.\u0026amp;nbsp;\u0026lt;br\u0026gt;o \u0026amp;nbsp; \u0026amp;nbsp;WAN and LAN connectivity, security products, and infrastructure alerting\u0026lt;br\u0026gt;o \u0026amp;nbsp; \u0026amp;nbsp;VPN, RDS, DaaS, and Citrix\u0026lt;br\u0026gt;o \u0026amp;nbsp; \u0026amp;nbsp;Client’s line of business applications\u0026lt;br\u0026gt;o \u0026amp;nbsp; \u0026amp;nbsp;Firewalls, switches, and operating systems\u0026lt;br\u0026gt;• \u0026amp;nbsp; \u0026amp;nbsp;Execute clients’ employee moves/adds/changes in a timely manner\u0026lt;br\u0026gt;• \u0026amp;nbsp; \u0026amp;nbsp;Monitor RMM system alerts and notifications and respond accordingly through service tickets\u0026lt;br\u0026gt;• \u0026amp;nbsp; \u0026amp;nbsp;Deliver basic hardware and software training\u0026lt;br\u0026gt;• \u0026amp;nbsp; \u0026amp;nbsp;Document all activities within ticketing system to accurately capture time and expenses\u0026lt;br\u0026gt;• \u0026amp;nbsp; \u0026amp;nbsp;Correctly document client solutions with correct and appropriate detail within ticketing system\u0026lt;br\u0026gt;• \u0026amp;nbsp; \u0026amp;nbsp;Perform routine maintenance on workstations as needed\u0026lt;br\u0026gt;• \u0026amp;nbsp; \u0026amp;nbsp;Communicate with clients and ImageQuest team members to meet client expectations and deliver white-glove client service\u0026lt;br\u0026gt;• \u0026amp;nbsp; \u0026amp;nbsp;Develop internal relationships necessary to operate efficiently and effectively as a member of the services team\u0026lt;br\u0026gt;• \u0026amp;nbsp; \u0026amp;nbsp;Mentor new team members\u0026lt;br\u0026gt;• \u0026amp;nbsp; \u0026amp;nbsp;Assist in establishing and demonstrating best practice standards for ImageQuest technology stack, support procedures, and documentation\u0026lt;br\u0026gt;• \u0026amp;nbsp; \u0026amp;nbsp;Identify opportunities within existing client’s environment to improve system performance and client satisfaction\u0026lt;br\u0026gt;• \u0026amp;nbsp; \u0026amp;nbsp;Participate in on-site client visits and off-site ImageQuest client events as needed\u0026lt;br\u0026gt;• \u0026amp;nbsp; \u0026amp;nbsp;Collaborate with internal departments to ensure goals are met and client satisfaction levels are high\u0026lt;br\u0026gt;• \u0026amp;nbsp; \u0026amp;nbsp;Respond to emails, telephone inquiries, and internal communication (e.g., Microsoft Teams) in a timely and efficient manner\u0026lt;br\u0026gt;• \u0026amp;nbsp; \u0026amp;nbsp;Follow Company policies and procedures\u0026lt;br\u0026gt;• \u0026amp;nbsp; \u0026amp;nbsp;Effectively communicate within all levels of the company, all clients, and within the industry\u0026lt;br\u0026gt;• \u0026amp;nbsp; \u0026amp;nbsp;Expand personal presence within the technology community to gain knowledge, understand competitive landscape, and build a reputation as a subject matter expert\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Our ideal Site Support Technician has the following qualifications:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;• \u0026amp;nbsp; \u0026amp;nbsp;Advanced education such as associate or bachelor’s degree in information systems or equivalent work experience\u0026lt;br\u0026gt;• \u0026amp;nbsp; \u0026amp;nbsp;1 year experience in IT support (e.g., help desk, managed IT, IT consulting or experience in desktop or application support), customer onsite support experience a plus but not required\u0026lt;br\u0026gt;• \u0026amp;nbsp; \u0026amp;nbsp;Proven experience resolving technical issues including but not limited to network administration, desktop support, and IT infrastructure support\u0026lt;br\u0026gt;• \u0026amp;nbsp; \u0026amp;nbsp;Basic understanding of basic technical terminology and concepts\u0026lt;br\u0026gt;• \u0026amp;nbsp; \u0026amp;nbsp;Ability to interact with client support team members, vendor partners, and clients on a technical and personable level\u0026lt;br\u0026gt;• \u0026amp;nbsp; \u0026amp;nbsp;Commitment to continual learning to increase scope and breadth of knowledge, competency, and mastery\u0026lt;br\u0026gt;• \u0026amp;nbsp; \u0026amp;nbsp;Strong problem-solving skills with expertise in troubleshooting and diagnosing technical issues\u0026lt;br\u0026gt;• \u0026amp;nbsp; \u0026amp;nbsp;Ability to multi-task and adapt to changes quickly\u0026lt;br\u0026gt;• \u0026amp;nbsp; \u0026amp;nbsp;Proficient typing skills to ensure quick and accurate data entry\u0026lt;br\u0026gt;• \u0026amp;nbsp; \u0026amp;nbsp;Proven ability to resolve escalated service tickets requiring more advanced technical expertise\u0026lt;br\u0026gt;• \u0026amp;nbsp; \u0026amp;nbsp;Expert understanding of support tools, techniques, and how technology is used in business\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This is a non-exempt role with a targeted hourly range of $28-$29/hr and will operate out of the Nashville, TN office.\u0026lt;br\u0026gt;If you\u0026#39;re motivated by meaningful client relationships, strategic selling, and a dynamic work environment—we want to hear from you.\u0026amp;nbsp;\u0026lt;/p\u0026gt;","departments":[{"id":4025922008,"name":"Technology","child_ids":[],"parent_id":null}],"offices":[{"id":4022197008,"name":"Lyra HQ","location":"Chicago","child_ids":[],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/lyratechgroup/jobs/5235094008","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4481912008,"location":{"name":"Corona, CA"},"metadata":null,"id":5235094008,"updated_at":"2026-05-28T22:12:55-04:00","requisition_id":"284","title":"Staff Accountant","company_name":"Lyra Technology Group","first_published":"2026-05-28T22:12:55-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;http://www.lyratechgroup.com/\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot; data-ccp-charstyle-defn=\u0026quot;{\u0026amp;quot;ObjectId\u0026amp;quot;:\u0026amp;quot;ac0262f4-8a9e-5820-b908-2d943c5f7113|1\u0026amp;quot;,\u0026amp;quot;ClassId\u0026amp;quot;:1073872969,\u0026amp;quot;Properties\u0026amp;quot;:[201342446,\u0026amp;quot;1\u0026amp;quot;,201342447,\u0026amp;quot;5\u0026amp;quot;,201342448,\u0026amp;quot;1\u0026amp;quot;,201342449,\u0026amp;quot;1\u0026amp;quot;,469777841,\u0026amp;quot;Calibri\u0026amp;quot;,469777842,\u0026amp;quot;\u0026amp;quot;,469777843,\u0026amp;quot;Calibri\u0026amp;quot;,469777844,\u0026amp;quot;Calibri\u0026amp;quot;,201341986,\u0026amp;quot;1\u0026amp;quot;,469769226,\u0026amp;quot;Calibri\u0026amp;quot;,268442635,\u0026amp;quot;22\u0026amp;quot;,469775450,\u0026amp;quot;normaltextrun\u0026amp;quot;,201340122,\u0026amp;quot;1\u0026amp;quot;,134233614,\u0026amp;quot;true\u0026amp;quot;,469778129,\u0026amp;quot;normaltextrun\u0026amp;quot;,335572020,\u0026amp;quot;1\u0026amp;quot;,469778324,\u0026amp;quot;Default Paragraph Font\u0026amp;quot;]}\u0026quot;\u0026gt;Lyra Technology Group\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;\u0026amp;nbsp;is a\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;p\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;rivate\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;e\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;quity-backed holding company that invests in and\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;operates\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;\u0026amp;nbsp;industry leading technology service businesses. Our companies are\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;operated\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;\u0026amp;nbsp;independently by exceptional management teams. Companies that join our group\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;retain\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;\u0026amp;nbsp;the employees, name, and culture that have made them successful. As a platform of\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;a href=\u0026quot;http://www.evergreensg.com/\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;Evergreen\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;Services\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;\u0026amp;nbsp;Group\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;, we never divest from businesses we partner with and approach every decision with the goal of driving sustainable and healthy growth over the long term. \u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;eop\u0026quot; data-ccp-charstyle-defn=\u0026quot;{\u0026amp;quot;ObjectId\u0026amp;quot;:\u0026amp;quot;920dbcde-2834-5e15-a5fa-062170b236ba|1\u0026amp;quot;,\u0026amp;quot;ClassId\u0026amp;quot;:1073872969,\u0026amp;quot;Properties\u0026amp;quot;:[201342446,\u0026amp;quot;1\u0026amp;quot;,201342447,\u0026amp;quot;5\u0026amp;quot;,201342448,\u0026amp;quot;1\u0026amp;quot;,201342449,\u0026amp;quot;1\u0026amp;quot;,469777841,\u0026amp;quot;Calibri\u0026amp;quot;,469777842,\u0026amp;quot;\u0026amp;quot;,469777843,\u0026amp;quot;Calibri\u0026amp;quot;,469777844,\u0026amp;quot;Calibri\u0026amp;quot;,201341986,\u0026amp;quot;1\u0026amp;quot;,469769226,\u0026amp;quot;Calibri\u0026amp;quot;,268442635,\u0026amp;quot;22\u0026amp;quot;,469775450,\u0026amp;quot;eop\u0026amp;quot;,201340122,\u0026amp;quot;1\u0026amp;quot;,134233614,\u0026amp;quot;true\u0026amp;quot;,469778129,\u0026amp;quot;eop\u0026amp;quot;,335572020,\u0026amp;quot;1\u0026amp;quot;,469778324,\u0026amp;quot;Default Paragraph Font\u0026amp;quot;]}\u0026quot;\u0026gt; \u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;Lyra Technology Group is seeking a Staff Accountant for one of their operating companies in Southern California, California Computer Options. The Staff Accountant is responsible for owning the billing and collections cycle, driving procurement accuracy, and supporting our Controller in maintaining a clean, current ledger every single day, not just at month-end. This role serves as a foundational pillar of the accounting department, supporting the financial integrity and operational efficiency of the organization. We’re looking for a Staff Accountant who is energized by that challenge. This isn’t a “close the books and wait” role — it’s a high-impact position at the financial core of a growing, PE-backed MSP.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role also carries a meaningful operational support component: you’ll be the person who keeps the office running smoothly — coordinating vendors, managing supplies, and making sure day-to-day logistics don’t fall through the cracks. If you’re someone who takes ownership across both functions and doesn’t wait to be told what needs doing, you’ll thrive here.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About California Computer Options…\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;California Computer Options is a complete technology solution provider. We are 100% committed to making sure business owners have the most reliable and professional IT service. Our offerings include managed IT services, cybersecurity services, cloud solutions, and co-managed IT. These services provide reliable support, advanced security, and scalable solutions that adapt to your business needs. Our team brings over 50 years of combined IT experience from corporate, SMB, and MSP environments, ensuring specialized expertise across every critical technology area while also delivering personalized, local support that understands the unique needs of Southern California businesses.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your work as a Staff Accountant will include several components:\u0026amp;nbsp; \u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;u\u0026gt;Client Invoicing\u0026lt;/u\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Own the end-to-end accounts receivable cycle, from invoice generation through cash application, ensuring nothing slips through the cracks\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive proactive collections outreach — maintain cadences, follow up on aging balances, and escalate accounts that need attention before they go delinquent\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Process accounts payable and receivable transactions, coordinating directly with the billing team to resolve discrepancies before they become problems\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Liaise with vendors and clients to address billing inquiries and payment discrepancies with professionalism and speed\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;u\u0026gt;Procurement\u0026lt;/u\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Assist in the procurement and accurate coding of billable hardware and services in coordination with the operations team\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain accurate vendor and customer records, including onboarding documentation and account setup in Business Central\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;u\u0026gt;Close Cycle\u0026lt;/u\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Perform daily bank reconciliation and resolve outstanding items in real time — you don’t let work pile up waiting for close\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support the Controller with monthly close activities: journal entry preparation and posting, balance sheet reconciliations, and variance investigation\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain recurring reconciliation and expense schedules so month-end is a confirmation, not a scramble\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain the general ledger in Business Central with accuracy and discipline\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;u\u0026gt;Audit \u0026amp;amp; Compliance\u0026lt;/u\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Support the annual audit process by preparing schedules and responding to auditor inquiries\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensure adherence to company accounting policies and internal controls\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;u\u0026gt;Operational\u0026lt;/u\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Ensuring the physical environment and vendor relationships supports the team’s ability to operate.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Vendor coordination: maintain relationships with office service providers, follow up on open issues, and ensure timely resolution of service requests\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Office supplies: own inventory management, track consumption, and place replenishment orders proactively so the office never runs short\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Facility and building logistics: serve as the day-to-day point of contact for facility-related matters at the Corona office, coordinating with building management as needed\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Mail and shipping: manage incoming and outgoing mail, packages, and courier shipments, including routing to the appropriate team member and maintaining shipping documentation\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Our ideal Staff Accountant has the following qualifications:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Bachelor’s degree in Accounting, Finance, or a related field\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;2–4 years of accounting experience in a corporate or public accounting environment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficiency in Microsoft Excel and ERP systems\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Working knowledge of GAAP\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong attention to detail and ability to manage competing priorities without letting anything slip\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Self-starter mentality — you take initiative, stay ahead of deadlines, and don’t wait to be told what needs doing\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfortable owning both detailed financial work and day-to-day operational tasks in the same role\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;Preferred\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience with Microsoft Dynamics 365 Business Central\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience managing vendor and customer master data in an ERP environment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with PSA platforms such as Autotask or similar MSP billing tools\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Prior experience in an MSP, technology services, or PE-backed company environment\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;This is a non-exempt role with a targeted hourly range of $35/hr and will operate out of the Corona, California office. If you are a motivated, detail-oriented accounting professional looking to join a team in tech space, we’d love to have a conversation with you!\u0026lt;/p\u0026gt;","departments":[{"id":4025921008,"name":"Accounting","child_ids":[],"parent_id":null}],"offices":[{"id":4022197008,"name":"Lyra HQ","location":"Chicago","child_ids":[],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/lyratechgroup/jobs/5199118008","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"education":"education_required","internal_job_id":4464572008,"location":{"name":"Canberra"},"metadata":null,"id":5199118008,"updated_at":"2026-05-03T22:40:28-04:00","requisition_id":"247","title":"Support Analyst, Level 2 - Centrered IT","company_name":"Lyra Technology Group","first_published":"2026-04-23T19:53:01-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;http://www.lyratechgroup.com/\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot; data-ccp-charstyle-defn=\u0026quot;{\u0026amp;quot;ObjectId\u0026amp;quot;:\u0026amp;quot;ac0262f4-8a9e-5820-b908-2d943c5f7113|1\u0026amp;quot;,\u0026amp;quot;ClassId\u0026amp;quot;:1073872969,\u0026amp;quot;Properties\u0026amp;quot;:[201342446,\u0026amp;quot;1\u0026amp;quot;,201342447,\u0026amp;quot;5\u0026amp;quot;,201342448,\u0026amp;quot;1\u0026amp;quot;,201342449,\u0026amp;quot;1\u0026amp;quot;,469777841,\u0026amp;quot;Calibri\u0026amp;quot;,469777842,\u0026amp;quot;\u0026amp;quot;,469777843,\u0026amp;quot;Calibri\u0026amp;quot;,469777844,\u0026amp;quot;Calibri\u0026amp;quot;,201341986,\u0026amp;quot;1\u0026amp;quot;,469769226,\u0026amp;quot;Calibri\u0026amp;quot;,268442635,\u0026amp;quot;22\u0026amp;quot;,469775450,\u0026amp;quot;normaltextrun\u0026amp;quot;,201340122,\u0026amp;quot;1\u0026amp;quot;,134233614,\u0026amp;quot;true\u0026amp;quot;,469778129,\u0026amp;quot;normaltextrun\u0026amp;quot;,335572020,\u0026amp;quot;1\u0026amp;quot;,469778324,\u0026amp;quot;Default Paragraph Font\u0026amp;quot;]}\u0026quot;\u0026gt;Lyra Technology Group\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;\u0026amp;nbsp;is a\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;p\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;rivate\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;e\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;quity-backed holding company that invests in and\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;operates\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;\u0026amp;nbsp;industry leading technology service businesses. Our companies are\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;operated\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;\u0026amp;nbsp;independently by exceptional management teams. Companies that join our group\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;retain\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;\u0026amp;nbsp;the employees, name, and culture that have made them successful. As a platform of\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;a href=\u0026quot;http://www.evergreensg.com/\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;Evergreen\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;Services\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;\u0026amp;nbsp;Group\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;, we never divest from businesses we partner with and approach every decision with the goal of driving sustainable and healthy growth over the long term. \u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;eop\u0026quot; data-ccp-charstyle-defn=\u0026quot;{\u0026amp;quot;ObjectId\u0026amp;quot;:\u0026amp;quot;920dbcde-2834-5e15-a5fa-062170b236ba|1\u0026amp;quot;,\u0026amp;quot;ClassId\u0026amp;quot;:1073872969,\u0026amp;quot;Properties\u0026amp;quot;:[201342446,\u0026amp;quot;1\u0026amp;quot;,201342447,\u0026amp;quot;5\u0026amp;quot;,201342448,\u0026amp;quot;1\u0026amp;quot;,201342449,\u0026amp;quot;1\u0026amp;quot;,469777841,\u0026amp;quot;Calibri\u0026amp;quot;,469777842,\u0026amp;quot;\u0026amp;quot;,469777843,\u0026amp;quot;Calibri\u0026amp;quot;,469777844,\u0026amp;quot;Calibri\u0026amp;quot;,201341986,\u0026amp;quot;1\u0026amp;quot;,469769226,\u0026amp;quot;Calibri\u0026amp;quot;,268442635,\u0026amp;quot;22\u0026amp;quot;,469775450,\u0026amp;quot;eop\u0026amp;quot;,201340122,\u0026amp;quot;1\u0026amp;quot;,134233614,\u0026amp;quot;true\u0026amp;quot;,469778129,\u0026amp;quot;eop\u0026amp;quot;,335572020,\u0026amp;quot;1\u0026amp;quot;,469778324,\u0026amp;quot;Default Paragraph Font\u0026amp;quot;]}\u0026quot;\u0026gt; \u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p style=\u0026quot;margin: 0in; font-family: Calibri; font-size: 11.0pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: bold;\u0026quot;\u0026gt;About The Position\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p style=\u0026quot;margin: 0in; font-family: Calibri; font-size: 11.0pt;\u0026quot;\u0026gt;One of our operating companies, \u0026lt;a href=\u0026quot;https://centrered.com.au/about-us/\u0026quot;\u0026gt;Centrered IT\u0026lt;/a\u0026gt;, is looking for a Support Analyst to join their team in Canberra.\u0026lt;/p\u0026gt;\n\u0026lt;p style=\u0026quot;margin: 0in; font-family: Calibri; font-size: 11.0pt;\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p style=\u0026quot;margin: 0in; font-family: Calibri; font-size: 11.0pt;\u0026quot;\u0026gt;As a Support Analyst, L2, you will be the primary point of contact for service escalation. You will support analysts and therefore clients to make the most of their IT environment under contractual or other arrangements. You can easily and seamlessly recognise the impact of identifying root cause analyse and on-the-spot fixes.\u0026lt;/p\u0026gt;\n\u0026lt;p style=\u0026quot;margin: 0in; font-family: Calibri; font-size: 11.0pt;\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p style=\u0026quot;margin: 0in; font-family: Calibri; font-size: 11.0pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: bold;\u0026quot;\u0026gt;Responsibilities:\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul style=\u0026quot;  margin-top: 0in; margin-bottom: 0in;\u0026quot; type=\u0026quot;disc\u0026quot;\u0026gt;\n\u0026lt;li style=\u0026quot;margin-top: 0; margin-bottom: 0; vertical-align: middle;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: Calibri; font-size: 11.0pt;\u0026quot;\u0026gt;Provide Level 2 technical support for escalated issues, ensuring timely resolution and high-quality service delivery.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;margin-top: 0; margin-bottom: 0; vertical-align: middle;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: Calibri; font-size: 11.0pt;\u0026quot;\u0026gt;Assist in maintaining and supporting core infrastructure, including servers, Microsoft 365, backup solutions, patching, and system updates.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;margin-top: 0; margin-bottom: 0; vertical-align: middle;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: Calibri; font-size: 11.0pt;\u0026quot;\u0026gt;Support the implementation and maintenance of secure ICT environments, following established security practices and guidelines.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;margin-top: 0; margin-bottom: 0; vertical-align: middle;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: Calibri; font-size: 11.0pt;\u0026quot;\u0026gt;Install, configure, and troubleshoot network and infrastructure equipment (firewalls, routers, switches, and related technologies).\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;margin-top: 0; margin-bottom: 0; vertical-align: middle;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: Calibri; font-size: 11.0pt;\u0026quot;\u0026gt;Perform problem analysis and contribute to root cause investigations, working within Incident, Problem, and Change Management processes.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;margin-top: 0; margin-bottom: 0; vertical-align: middle;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: Calibri; font-size: 11.0pt;\u0026quot;\u0026gt;Collaborate with senior engineers and other teams to resolve complex technical issues and improve service delivery.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;margin-top: 0; margin-bottom: 0; vertical-align: middle;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: Calibri; font-size: 11.0pt;\u0026quot;\u0026gt;Provide responsive and professional support to clients via remote, onsite, and on-call support as required.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;margin-top: 0; margin-bottom: 0; vertical-align: middle;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: Calibri; font-size: 11.0pt;\u0026quot;\u0026gt;Maintain accurate documentation, including tickets, system configurations, and knowledge base articles.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;margin-top: 0; margin-bottom: 0; vertical-align: middle;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: Calibri; font-size: 11.0pt;\u0026quot;\u0026gt;Contribute to continuous improvement by identifying recurring issues and suggesting practical enhancements.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p style=\u0026quot;margin: 0in; font-family: Calibri; font-size: 11.0pt;\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p style=\u0026quot;margin: 0in; font-family: Calibri; font-size: 11.0pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: bold;\u0026quot;\u0026gt;Skills required\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul style=\u0026quot;  margin-top: 0in; margin-bottom: 0in;\u0026quot; type=\u0026quot;disc\u0026quot;\u0026gt;\n\u0026lt;li style=\u0026quot;margin-top: 0; margin-bottom: 0; vertical-align: middle;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: Calibri; font-size: 11.0pt;\u0026quot;\u0026gt;2–4 years’ experience in IT support\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;margin-top: 0; margin-bottom: 0; vertical-align: middle;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: Calibri; font-size: 11.0pt;\u0026quot;\u0026gt;Certificate III in Information Technology (or equivalent experience).\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;margin-top: 0; margin-bottom: 0; vertical-align: middle;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: Calibri; font-size: 11.0pt;\u0026quot;\u0026gt;Experience supporting Microsoft 365 environments.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;margin-top: 0; margin-bottom: 0; vertical-align: middle;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: Calibri; font-size: 11.0pt;\u0026quot;\u0026gt;Exposure to Azure environments (desirable).\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;margin-top: 0; margin-bottom: 0; vertical-align: middle;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: Calibri; font-size: 11.0pt;\u0026quot;\u0026gt;Experience with Windows 10 / 11 administration and support.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;margin-top: 0; margin-bottom: 0; vertical-align: middle;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: Calibri; font-size: 11.0pt;\u0026quot;\u0026gt;Strong troubleshooting and incident resolution skills.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;margin-top: 0; margin-bottom: 0; vertical-align: middle;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: Calibri; font-size: 11.0pt;\u0026quot;\u0026gt;Good communication skills and attention to detail.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;margin-top: 0; margin-bottom: 0; vertical-align: middle;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: Calibri; font-size: 11.0pt;\u0026quot;\u0026gt;Ability to prioritise and manage multiple tasks in a fast-paced environment.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;margin-top: 0; margin-bottom: 0; vertical-align: middle;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: Calibri; font-size: 11.0pt;\u0026quot;\u0026gt;Willingness to learn and develop technical skills, with the ability to support and share knowledge with team members.\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p style=\u0026quot;margin: 0in; font-family: Calibri; font-size: 11.0pt;\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p style=\u0026quot;margin: 0in; font-family: Calibri; font-size: 11.0pt;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: bold;\u0026quot;\u0026gt;Benefits\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul style=\u0026quot;  margin-top: 0in; margin-bottom: 0in;\u0026quot; type=\u0026quot;disc\u0026quot;\u0026gt;\n\u0026lt;li style=\u0026quot;margin-top: 0; margin-bottom: 0; vertical-align: middle;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: Calibri; font-size: 11.0pt;\u0026quot;\u0026gt;Work from home up to 2 days per week\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;margin-top: 0; margin-bottom: 0; vertical-align: middle;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: Calibri; font-size: 11.0pt;\u0026quot;\u0026gt;Dedicated professional development time\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;margin-top: 0; margin-bottom: 0; vertical-align: middle;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-family: Calibri; font-size: 11.0pt;\u0026quot;\u0026gt;Monthly team lunch provided\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;/p\u0026gt;","departments":[{"id":4025922008,"name":"Technology","child_ids":[],"parent_id":null}],"offices":[{"id":4036632008,"name":"ANZ","location":"Tamworth, New South Wales, Australia","child_ids":[],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/lyratechgroup/jobs/5233543008","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4481158008,"location":{"name":"Cincinnati, OH"},"metadata":null,"id":5233543008,"updated_at":"2026-05-27T20:08:36-04:00","requisition_id":"280","title":"Support Engineer- Tier II ","company_name":"Lyra Technology Group","first_published":"2026-05-27T20:08:36-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;http://www.lyratechgroup.com/\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot; data-ccp-charstyle-defn=\u0026quot;{\u0026amp;quot;ObjectId\u0026amp;quot;:\u0026amp;quot;ac0262f4-8a9e-5820-b908-2d943c5f7113|1\u0026amp;quot;,\u0026amp;quot;ClassId\u0026amp;quot;:1073872969,\u0026amp;quot;Properties\u0026amp;quot;:[201342446,\u0026amp;quot;1\u0026amp;quot;,201342447,\u0026amp;quot;5\u0026amp;quot;,201342448,\u0026amp;quot;1\u0026amp;quot;,201342449,\u0026amp;quot;1\u0026amp;quot;,469777841,\u0026amp;quot;Calibri\u0026amp;quot;,469777842,\u0026amp;quot;\u0026amp;quot;,469777843,\u0026amp;quot;Calibri\u0026amp;quot;,469777844,\u0026amp;quot;Calibri\u0026amp;quot;,201341986,\u0026amp;quot;1\u0026amp;quot;,469769226,\u0026amp;quot;Calibri\u0026amp;quot;,268442635,\u0026amp;quot;22\u0026amp;quot;,469775450,\u0026amp;quot;normaltextrun\u0026amp;quot;,201340122,\u0026amp;quot;1\u0026amp;quot;,134233614,\u0026amp;quot;true\u0026amp;quot;,469778129,\u0026amp;quot;normaltextrun\u0026amp;quot;,335572020,\u0026amp;quot;1\u0026amp;quot;,469778324,\u0026amp;quot;Default Paragraph Font\u0026amp;quot;]}\u0026quot;\u0026gt;Lyra Technology Group\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;\u0026amp;nbsp;is a\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;p\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;rivate\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;e\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;quity-backed holding company that invests in and\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;operates\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;\u0026amp;nbsp;industry leading technology service businesses. Our companies are\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;operated\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;\u0026amp;nbsp;independently by exceptional management teams. Companies that join our group\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;retain\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;\u0026amp;nbsp;the employees, name, and culture that have made them successful. As a platform of\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;a href=\u0026quot;http://www.evergreensg.com/\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;Evergreen\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;Services\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;\u0026amp;nbsp;Group\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;, we never divest from businesses we partner with and approach every decision with the goal of driving sustainable and healthy growth over the long term. \u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;eop\u0026quot; data-ccp-charstyle-defn=\u0026quot;{\u0026amp;quot;ObjectId\u0026amp;quot;:\u0026amp;quot;920dbcde-2834-5e15-a5fa-062170b236ba|1\u0026amp;quot;,\u0026amp;quot;ClassId\u0026amp;quot;:1073872969,\u0026amp;quot;Properties\u0026amp;quot;:[201342446,\u0026amp;quot;1\u0026amp;quot;,201342447,\u0026amp;quot;5\u0026amp;quot;,201342448,\u0026amp;quot;1\u0026amp;quot;,201342449,\u0026amp;quot;1\u0026amp;quot;,469777841,\u0026amp;quot;Calibri\u0026amp;quot;,469777842,\u0026amp;quot;\u0026amp;quot;,469777843,\u0026amp;quot;Calibri\u0026amp;quot;,469777844,\u0026amp;quot;Calibri\u0026amp;quot;,201341986,\u0026amp;quot;1\u0026amp;quot;,469769226,\u0026amp;quot;Calibri\u0026amp;quot;,268442635,\u0026amp;quot;22\u0026amp;quot;,469775450,\u0026amp;quot;eop\u0026amp;quot;,201340122,\u0026amp;quot;1\u0026amp;quot;,134233614,\u0026amp;quot;true\u0026amp;quot;,469778129,\u0026amp;quot;eop\u0026amp;quot;,335572020,\u0026amp;quot;1\u0026amp;quot;,469778324,\u0026amp;quot;Default Paragraph Font\u0026amp;quot;]}\u0026quot;\u0026gt; \u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;Lyra Technology Group is looking for a full-time Tier II Support Engineer to join the team at one of our operating companies. \u0026amp;nbsp;The Tier II Support Engineer will work out of one of our clients\u0026#39; headquarters as part of an IT team to diagnose and troubleshoot technical issues, maintain computer systems, and provide remote and on-site support. They should be comfortable with quickly adapting to new technologies and working both independently and in a team environment.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;Your work as the Tier II Support Engineer includes several components:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;• \u0026amp;nbsp; \u0026amp;nbsp;Diagnose and troubleshoot technical issues\u0026lt;br\u0026gt;• \u0026amp;nbsp; \u0026amp;nbsp;Maintain computer systems\u0026lt;br\u0026gt;• \u0026amp;nbsp; \u0026amp;nbsp;Provide remote and onsite support\u0026lt;br\u0026gt;• \u0026amp;nbsp; \u0026amp;nbsp;Maintain documentation of processes, issues, and solutions\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;Our ideal Tier II Support Engineer has the following qualifications:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;• \u0026amp;nbsp; \u0026amp;nbsp;Proven experience working as a Tier 2 IT engineer for at least 3 years\u0026lt;br\u0026gt;• \u0026amp;nbsp; \u0026amp;nbsp;Excellent customer service and communication skills\u0026lt;br\u0026gt;• \u0026amp;nbsp; \u0026amp;nbsp;Excellent problem-solving and analytical skills\u0026lt;br\u0026gt;• \u0026amp;nbsp; \u0026amp;nbsp;Ability to explain technical solutions in a clear and understandable manner\u0026lt;br\u0026gt;• \u0026amp;nbsp; \u0026amp;nbsp;Experience in 365 administration\u0026lt;br\u0026gt;• \u0026amp;nbsp; \u0026amp;nbsp;Networking experience\u0026lt;br\u0026gt;• \u0026amp;nbsp; \u0026amp;nbsp;Experience trouble shooting printers\u0026lt;br\u0026gt;• \u0026amp;nbsp; \u0026amp;nbsp;Experience with Azure\u0026lt;br\u0026gt;• \u0026amp;nbsp; \u0026amp;nbsp;A degree in Information Technology is a plus\u0026lt;br\u0026gt;• \u0026amp;nbsp; \u0026amp;nbsp;MS - 102 certification is a plus\u0026lt;br\u0026gt;• \u0026amp;nbsp; \u0026amp;nbsp;MD - 102 certification is a plus\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The targeted base compensation for this role is $70,000-$75,000 and will operate in Cincinnati, OH. If you\u0026#39;re motivated by meaningful client relationships, strategic selling, and a dynamic work environment, we want to hear from you!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;","departments":[{"id":4025922008,"name":"Technology","child_ids":[],"parent_id":null}],"offices":[{"id":4022197008,"name":"Lyra HQ","location":"Chicago","child_ids":[],"parent_id":null}]},{"absolute_url":"https://job-boards.greenhouse.io/lyratechgroup/jobs/5145796008","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":4439643008,"location":{"name":"Cincinnati, OH"},"metadata":null,"id":5145796008,"updated_at":"2026-03-09T16:25:05-04:00","requisition_id":"215","title":"Tier 2 IT Engineer - On-Site","company_name":"Lyra Technology Group","first_published":"2026-03-09T16:25:05-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;a href=\u0026quot;http://www.lyratechgroup.com/\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot; data-ccp-charstyle-defn=\u0026quot;{\u0026amp;quot;ObjectId\u0026amp;quot;:\u0026amp;quot;ac0262f4-8a9e-5820-b908-2d943c5f7113|1\u0026amp;quot;,\u0026amp;quot;ClassId\u0026amp;quot;:1073872969,\u0026amp;quot;Properties\u0026amp;quot;:[201342446,\u0026amp;quot;1\u0026amp;quot;,201342447,\u0026amp;quot;5\u0026amp;quot;,201342448,\u0026amp;quot;1\u0026amp;quot;,201342449,\u0026amp;quot;1\u0026amp;quot;,469777841,\u0026amp;quot;Calibri\u0026amp;quot;,469777842,\u0026amp;quot;\u0026amp;quot;,469777843,\u0026amp;quot;Calibri\u0026amp;quot;,469777844,\u0026amp;quot;Calibri\u0026amp;quot;,201341986,\u0026amp;quot;1\u0026amp;quot;,469769226,\u0026amp;quot;Calibri\u0026amp;quot;,268442635,\u0026amp;quot;22\u0026amp;quot;,469775450,\u0026amp;quot;normaltextrun\u0026amp;quot;,201340122,\u0026amp;quot;1\u0026amp;quot;,134233614,\u0026amp;quot;true\u0026amp;quot;,469778129,\u0026amp;quot;normaltextrun\u0026amp;quot;,335572020,\u0026amp;quot;1\u0026amp;quot;,469778324,\u0026amp;quot;Default Paragraph Font\u0026amp;quot;]}\u0026quot;\u0026gt;Lyra Technology Group\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;\u0026amp;nbsp;is a\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;p\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;rivate\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;e\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;quity-backed holding company that invests in and\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;operates\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;\u0026amp;nbsp;industry leading technology service businesses. Our companies are\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;operated\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;\u0026amp;nbsp;independently by exceptional management teams. Companies that join our group\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;retain\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;\u0026amp;nbsp;the employees, name, and culture that have made them successful. As a platform of\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;a href=\u0026quot;http://www.evergreensg.com/\u0026quot;\u0026gt;\u0026lt;span data-contrast=\u0026quot;none\u0026quot;\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;Evergreen\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;Services\u0026lt;/span\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;\u0026amp;nbsp;Group\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;normaltextrun\u0026quot;\u0026gt;, we never divest from businesses we partner with and approach every decision with the goal of driving sustainable and healthy growth over the long term. \u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;span data-contrast=\u0026quot;auto\u0026quot;\u0026gt;\u0026lt;span data-ccp-charstyle=\u0026quot;eop\u0026quot; data-ccp-charstyle-defn=\u0026quot;{\u0026amp;quot;ObjectId\u0026amp;quot;:\u0026amp;quot;920dbcde-2834-5e15-a5fa-062170b236ba|1\u0026amp;quot;,\u0026amp;quot;ClassId\u0026amp;quot;:1073872969,\u0026amp;quot;Properties\u0026amp;quot;:[201342446,\u0026amp;quot;1\u0026amp;quot;,201342447,\u0026amp;quot;5\u0026amp;quot;,201342448,\u0026amp;quot;1\u0026amp;quot;,201342449,\u0026amp;quot;1\u0026amp;quot;,469777841,\u0026amp;quot;Calibri\u0026amp;quot;,469777842,\u0026amp;quot;\u0026amp;quot;,469777843,\u0026amp;quot;Calibri\u0026amp;quot;,469777844,\u0026amp;quot;Calibri\u0026amp;quot;,201341986,\u0026amp;quot;1\u0026amp;quot;,469769226,\u0026amp;quot;Calibri\u0026amp;quot;,268442635,\u0026amp;quot;22\u0026amp;quot;,469775450,\u0026amp;quot;eop\u0026amp;quot;,201340122,\u0026amp;quot;1\u0026amp;quot;,134233614,\u0026amp;quot;true\u0026amp;quot;,469778129,\u0026amp;quot;eop\u0026amp;quot;,335572020,\u0026amp;quot;1\u0026amp;quot;,469778324,\u0026amp;quot;Default Paragraph Font\u0026amp;quot;]}\u0026quot;\u0026gt; \u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;h4 class=\u0026quot;comeet-position-description fusion-responsive-typography-calculated\u0026quot; data-fontsize=\u0026quot;18\u0026quot; data-lineheight=\u0026quot;24.48px\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/h4\u0026gt;\n\u0026lt;h4 class=\u0026quot;comeet-position-description fusion-responsive-typography-calculated\u0026quot; data-fontsize=\u0026quot;18\u0026quot; data-lineheight=\u0026quot;24.48px\u0026quot;\u0026gt;About The Position\u0026lt;/h4\u0026gt;\n\u0026lt;div class=\u0026quot;comeet-position-description comeet-user-text\u0026quot;\u0026gt;\n\u0026lt;p\u0026gt;One of our operating companies, Tech-Keys, is looking for an Experienced Tier 2 IT Engineer to join their team! The successful candidate will work out of one of our clients headquarters as part of an IT team to diagnose and troubleshoot technical issues, maintain computer systems, and provide remote and onsite support. They should be comfortable with quickly adapting to new technologies and working both independently and in a team environment.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Responsibilities:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Diagnose and troubleshoot technical issues\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain computer systems\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide remote and onsite support\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain documentation of processes, issues, and solutions\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;h4 class=\u0026quot;comeet-position-requirements fusion-responsive-typography-calculated\u0026quot; data-fontsize=\u0026quot;18\u0026quot; data-lineheight=\u0026quot;24.48px\u0026quot;\u0026gt;Requirements\u0026lt;/h4\u0026gt;\n\u0026lt;div class=\u0026quot;comeet-position-requirements comeet-user-text\u0026quot;\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;2+ years of experience in IT engineering and/or customer facing\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Knowledge of Windows and Linux operating systems\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with networking concepts and tools\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent problem-solving and communication skills\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;h4 class=\u0026quot;comeet-position-expectedoutcomes fusion-responsive-typography-calculated\u0026quot; data-fontsize=\u0026quot;18\u0026quot; data-lineheight=\u0026quot;24.48px\u0026quot;\u0026gt;Expected Outcomes\u0026lt;/h4\u0026gt;\n\u0026lt;div class=\u0026quot;comeet-position-expectedoutcomes comeet-user-text\u0026quot;\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Resolve technical issues in both a remote and on-site\u0026amp;nbsp;environment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Interact with members of client headquarters, including high level executives\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide the best possible solution to clients\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintaining clear communication with clients\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Keeping assigned tickets organized and updated\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Periodic assignment of afterhours on-call support\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;h4 class=\u0026quot;comeet-position-compensationbenefits fusion-responsive-typography-calculated\u0026quot; data-fontsize=\u0026quot;18\u0026quot; data-lineheight=\u0026quot;24.48px\u0026quot;\u0026gt;Compensation \u0026amp;amp; Benefits\u0026lt;/h4\u0026gt;\n\u0026lt;div class=\u0026quot;comeet-position-compensationbenefits comeet-user-text\u0026quot;\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Up to $70K / Year, based on experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Health, Dental, Vision \u0026amp;amp; other\u0026amp;nbsp;additional\u0026amp;nbsp;benefits\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;401K (With 3% Match) eligible after 90 Days\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Generous PTO\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/div\u0026gt;\n\u0026lt;h4 class=\u0026quot;comeet-position-description fusion-responsive-typography-calculated\u0026quot; data-fontsize=\u0026quot;18\u0026quot; data-lineheight=\u0026quot;24.48px\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/h4\u0026gt;","departments":[{"id":4025922008,"name":"Technology","child_ids":[],"parent_id":null}],"offices":[{"id":4022197008,"name":"Lyra HQ","location":"Chicago","child_ids":[],"parent_id":null}]}],"meta":{"total":42}}