{"jobs":[{"absolute_url":"https://job-boards.greenhouse.io/lumahealth/jobs/8750950002","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":6499998002,"location":{"name":"Remote USA"},"metadata":null,"id":8750950002,"updated_at":"2026-08-28T11:58:02-04:00","requisition_id":"137","title":"Sales Manager","company_name":"Luma Health","first_published":"2026-08-28T11:58:02-04:00","language":"en","application_deadline":null,"content":"\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;WE\u0026#39;RE LUMA HEALTH.\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Needing healthcare can be hard. Getting care shouldn\u0026#39;t be.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We built \u0026lt;a href=\u0026quot;https://www.lumahealth.io/\u0026quot;\u0026gt;Luma Health\u0026lt;/a\u0026gt; because we are all patients. We believe it should be easy to see and connect with our doctor, and to get the care we need, when we need it.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So we\u0026#39;ve created solutions to fix this problem. Our technology makes messaging easier, scheduling appointments more efficient, and it modernizes care delivery from beginning to end.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We\u0026#39;re growing our sales team and looking for a Sales Manager to help us scale how we support our Account Executives and grow revenue.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Sales Manager\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Location: \u0026lt;/strong\u0026gt;Remote, U.S.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Reports to: \u0026lt;/strong\u0026gt;VP, Sales\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About the Role\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Luma Health is hiring a Sales Manager to lead, coach, and develop a team of Account Executives. This is a hands-on people leadership role for someone who brings strong healthcare technology sales experience, rigorous forecasting habits, and a practical coaching style.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You\u0026#39;ll initially manage ~4-5 AEs, supporting them across pipeline development, deal strategy, qualification, discovery, executive communication, and closing. This role does not carry an individual sales quota, though you\u0026#39;ll be expected to actively support the team in advancing and closing opportunities.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What you\u0026#39;ll do\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Coach and develop your team of Account Executives to consistently hit quarterly and annual revenue targets\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Establish forecast rigor, pipeline hygiene, and deal inspection practices\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with AEs on account strategy, discovery, sales calls, executive presentations, proposals, and closing plans\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide direct, actionable coaching on prospecting, outreach, call preparation, qualification, objection handling, and sales execution\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Use data and CRM reporting to flag risk, improve pipeline health, and drive accountability\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build a high performance, collaborative, customer focused team culture\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support onboarding and ramp for new AEs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with Sales Leadership, Marketing, Customer Success, Product, and other cross-functional teams to improve go-to-market execution\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Help refine sales processes, methodologies, and best practices as the sales org scales\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What you\u0026#39;ll bring\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;2–5 years of sales management experience, ideally leading B2B SaaS Account Executives\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience selling into healthcare or healthcare technology\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A track record of coaching AEs through complex sales cycles and improving performance\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong command of sales forecasting, pipeline management, CRM hygiene, and quarterly planning\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience applying structured sales methodologies in real-world deal coaching\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to balance strategic leadership with hands-on deal involvement\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong communication skills and comfort engaging senior customer stakeholders\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A high degree of empathy, accountability, and cultural alignment with a team-oriented environment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Willingness to work flexibly across U.S. time zones, including occasional early Pacific-time or later East Coast client meetings\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Nice to have\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience managing a small, growing AE team\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Prior experience as a top-performing AE before moving into management\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with healthcare provider, patient access, or digital health sales\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience using Salesforce and common sales engagement tools\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Pay Transparency Notice:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Depending on your work location, the target annual salary for this position can range as detailed below. Full time offers from Luma also will include target commissions + stock options + benefits (including medical, dental, and vision.)\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Base Pay Range: \u0026lt;/strong\u0026gt;$150,000-$160,000\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;We take care of you!\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive health benefits: Luma Health covers 99% of the employee and 85% of the dependent premium costs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work life balance\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible time off\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Wellness programs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Discounted perks\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;401(k) and company equity\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;Don\u0026#39;t meet every single requirement? At Luma Health we are dedicated to building an inclusive workplace, so if you\u0026#39;re excited about this role but your past experience doesn\u0026#39;t align with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Luma Health is proud to be an Equal Employment Opportunity and Affirmative Action employer. We believe that in order to thrive, businesses need a diverse team and leadership. We welcome every race, religion, color, national origin, sex, sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, or other applicable legally protected characteristics. Everyone is welcome here.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Come join us if you want to make a difference in health care.\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Please note that you will never be asked to submit payment or share financial information to participate in our interview process. All emails from Luma Health will come from \u0026quot;@lumahealth.io\u0026quot; email addresses. Any emails from other email addresses are scams. If you suspect that you\u0026#39;ve been contacted by a scammer, we recommend you cease all communication with the scammer and contact the FBI Internet Crime Complaint Center. If you\u0026#39;d like to verify the legitimacy of an email you\u0026#39;ve received from Luma Health recruiting, forward it to careers@lumahealth.io.\u0026lt;/p\u0026gt;","departments":[{"id":4022237002,"name":"Sales","child_ids":[],"parent_id":null}],"offices":[{"id":4011126002,"name":"Luma Health","location":"San Francisco Bay Area, California, United States","child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null},{"absolute_url":"https://job-boards.greenhouse.io/lumahealth/jobs/8779705002","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":6512193002,"location":{"name":"Remote USA"},"metadata":null,"id":8779705002,"updated_at":"2026-09-02T16:06:19-04:00","requisition_id":"138","title":"Sr. Customer Success Executive","company_name":"Luma Health","first_published":"2026-09-02T16:06:19-04:00","language":"en","application_deadline":null,"content":"\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;WE\u0026#39;RE LUMA HEALTH.\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Needing healthcare can be hard — getting care shouldn’t be.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We built\u0026lt;a href=\u0026quot;https://www.lumahealth.io/\u0026quot;\u0026gt; Luma Health\u0026lt;/a\u0026gt; because we are all patients. We believe it should be easy to see and connect with our doctor. To get the care we need, when we need it.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;So, we’ve created solutions to fix this problem. Our technology makes messaging easier, scheduling appointments more efficient, and it modernizes care delivery from beginning to end.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Senior Customer Success Executive\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What YOU will do at Luma Health\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are looking for a highly driven and empathetic Customer Success Executive to serve as a trusted advisor to our strategic customer base, comprising large health \u0026amp;amp; hospital systems and Academic Medical Centers across the country.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a Senior Customer Success Executive (CSE), you will play a key role in ensuring our customers derive maximum value from our products and services. You will manage a portfolio of strategic healthcare clients, responsible for building strong relationships at all levels within the customer’s organization, and acting as a trusted advisor. You will be responsible for driving customer adoption, usage, satisfaction, retention, and growth, while leveraging deep industry and product knowledge to support our clients\u0026#39; long-term success.\u0026lt;/p\u0026gt;\n\u0026lt;h4\u0026gt;\u0026lt;strong\u0026gt;Key Responsibilities:\u0026lt;/strong\u0026gt;\u0026lt;/h4\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Customer Relationship Management:\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Develop and nurture relationships with key stakeholders at healthcare organizations, including executive teams, clinical leaders, and operational managers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Serve as the primary point of contact for high-value clients, ensuring their needs are met and addressing concerns in a timely, professional manner.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Onboarding \u0026amp;amp; Adoption:\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Lead the team through the onboarding of new customers, working closely with internal teams to ensure seamless implementation and integration of our solutions into customer workflows.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive product adoption and usage, working with clients to optimize their use of the platform and ensuring they achieve their desired outcomes.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Strategic Planning \u0026amp;amp; Account Growth:\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Work closely with clients to understand their business goals, challenges, and strategic priorities, tailoring solutions to meet their needs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify opportunities for upselling and cross-selling, positioning new products and features that align with customer objectives.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Customer Success Strategy:\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Develop and implement customer success plans that align with customer goals and KPIs, ensuring measurable outcomes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Monitor customer health metrics (e.g., engagement, retention, satisfaction) and proactively address issues that may lead to churn or dissatisfaction.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Conduct regular business reviews with customers to track progress, showcase value, and identify areas for improvement.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Data-Driven Insights:\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Analyze customer data and feedback to derive actionable insights that help improve product offerings and customer success processes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Use data to drive customer outcomes, presenting reports and updates to both clients and internal stakeholders.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Advocacy \u0026amp;amp; Thought Leadership:\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Serve as an advocate for the customer within the company, ensuring their needs and feedback are communicated to relevant teams, such as Product and Engineering.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Stay informed on industry trends, regulations, and technology developments in healthcare, positioning yourself as a trusted advisor to clients.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Collaboration \u0026amp;amp; Cross-Functional Support:\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Work closely with internal teams, including Sales, Product, and Support, to ensure customer needs are met and issues are resolved promptly.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide training and education to both customers and internal stakeholders on the best practices for using our products and services.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Who You Are\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;5+ years of relevant work experience in customer success or account management. SaaS experience preferred\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent project management skills and ability to collaborate across multiple internal and external stakeholders\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Have exceptional written and verbal communication skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You have proven success in building trust and driving results for a broad range of stakeholders: senior executives, IT, and day-to-day users of the software\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to quickly identify underlying drivers of problems, quickly develop hypotheses, and execute on a path to solve\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven record of unblocking relationships, turning detractors into advocates, and driving issues to resolution with great client satisfaction\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Tech-savvy and possess strong analytical skills: i.e., can analyze source material and verify accuracy and completeness of details\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Growth company DNA -- ability to thrive in a dynamic, fast-paced startup environment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven Success in growing annual account spend over time.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Nice to have:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Healthcare, EMR, EHR Consulting, or Product Management experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Process building experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Upsell experience\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;We Take Care of You!\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Competitive Health Benefits: Luma Health covers 99% of the employee and 85% of the dependent premium costs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work Life Balance\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Flexible Time Off\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Wellness Programs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Discounted Perks\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;401(k) and Company Equity\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;Don’t meet every single requirement? At Luma Health we are dedicated to building an inclusive workplace so if you’re excited about this role but your past experience doesn’t align\u0026amp;nbsp; with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Luma Health is proud to be an Equal Employment Opportunity and Affirmative Action employer. We believe in order to thrive, businesses need a diverse team and leadership. We welcome every race, religion, color, national origin, sex, sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, or other applicable legally protected characteristics. Everyone is welcome here.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Come join us if you want to make a difference in health care.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Pay Transparency Notice: \u0026lt;/strong\u0026gt;Depending on your work location and experience, the target annual salary for this position can range as detailed below. Full time offers from Luma also include target bonus + stock options + benefits (including medical, dental, and vision.)\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Base Pay Range: $110,000—$130,000 USD\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;Please note that you will never be asked to submit payment or share financial information to participate in our interview process. All emails from Luma Health will come from \u0026quot;@lumahealth.io\u0026quot; email addresses. Any emails from other email addresses are scams. If you suspect that you\u0026#39;ve been contacted by a scammer, we recommend you cease all communication with the scammer and contact the FBI Internet Crime Complaint Center. If you\u0026#39;d like to verify the legitimacy of an email you\u0026#39;ve received from Luma Health recruiting, forward it to careers@lumahealth.io.\u0026lt;/em\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;","departments":[{"id":4022239002,"name":"Customer Success","child_ids":[],"parent_id":null}],"offices":[{"id":4011126002,"name":"Luma Health","location":"San Francisco Bay Area, California, United States","child_ids":[],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":null}],"meta":{"total":2}}