{"jobs":[{"absolute_url":"http://www.lob.com/careers/apply?gh_jid=8164681","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3533426,"location":{"name":"United States"},"metadata":null,"id":8164681,"updated_at":"2026-09-11T16:35:35-04:00","requisition_id":"722","title":"Business Operations Manager \t","company_name":"Lob","first_published":"2026-09-11T16:35:35-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;Lob was founded in 2013 by technical co-founders with a vision to connect the world one mailbox at a time. Today, we\u0026#39;re transforming the way businesses use direct mail and bringing the power of technology to a traditionally manual channel.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our modern logistics and fulfillment engine helps businesses to build and scale high-quality, personalized direct mail programs without the operational burden. As we grow to meet the evolving needs of our customers and expand our product offerings, we’re building a team to shape the future of direct mail.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h3\u0026gt;Business Operations Manager\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;At Lob, you\u0026#39;ll own the cross-functional programs that make or break how the company actually runs — the initiatives that span Finance, Product, Engineering, Legal, our Print \u0026amp;amp; Delivery Network, and Go-to-Market, and that stall when no single person is accountable for finishing them.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You\u0026#39;ll take a program from an ambiguous problem to a documented, measured process with a named owner. You\u0026#39;ll do the analysis, coordinate across teams that don\u0026#39;t report to you, and deliver the executive communication required to get things done.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As the Business Operations Manager, you\u0026#39;ll…\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Own Program Execution:\u0026lt;/strong\u0026gt; Run three to five concurrent cross-functional programs at once, each with a defined end state, a published status, named dependency owners, and a target completion date.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Drive Outcomes Across Teams:\u0026lt;/strong\u0026gt; Push programs to completion through Product, Engineering, Legal, Security, Partner Operations, Solutions, and Go-to-Market — and escalate with judgment when a dependency stalls.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Diagnose \u0026amp;amp; Redesign Workflows:\u0026lt;/strong\u0026gt; Identify operational workflows spanning multiple teams and systems, quantify the cost of the current state, and design and implement the consolidated or automated replacement.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Deliver the Analysis:\u0026lt;/strong\u0026gt; Produce the analysis behind program decisions using Lob\u0026#39;s data and reporting stack and available AI tooling.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Hand Off What You Build:\u0026lt;/strong\u0026gt; Document each program on completion and transition it to a permanent owner outside this role, with a metric that survives the handoff.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Communicate to Leadership:\u0026lt;/strong\u0026gt; Prepare and deliver program reviews and status updates for the leadership team, including recommendations and the reasoning behind them.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Cover the Gaps:\u0026lt;/strong\u0026gt; Provide backup for FP\u0026amp;amp;A, Deal Desk, and Business Operations analytics deliverables, and support planning and execution of company-wide operating cadences like QBRs and leadership offsites.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;What will you bring to this role…\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Program Management Chops:\u0026lt;/strong\u0026gt; Strong skills scoping ambiguous work, sequencing dependencies, and holding owners to dates across multiple organizations at once — you deliver outcomes through people who don\u0026#39;t report to you.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Executive Communication:\u0026lt;/strong\u0026gt; Excellent verbal and written communication. You can present to and hold a position with a leadership team, and you\u0026#39;re equally willing to do the unglamorous recurring work.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Analytical Rigor:\u0026lt;/strong\u0026gt; Fluency sufficient to reach a defensible number independently, with healthy skepticism toward convenient ones. Familiarity with BI/data warehouse tooling and AI-assisted analysis expected; SQL helpful but not required.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Self-Direction:\u0026lt;/strong\u0026gt; Curiosity and initiative — you identify work that hasn\u0026#39;t been assigned and go pursue it.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Comfort with Ambiguity:\u0026lt;/strong\u0026gt; Ability to operate well in a fast-paced environment with shifting priorities and incomplete information.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Relevant Experience:\u0026lt;/strong\u0026gt; 4-7 years post-undergrad in management consulting/corporate strategy (client-facing, multi-stakeholder delivery) or business operations, strategic finance, revenue operations, or chief-of-staff work with direct ownership of an operationally complex domain. Bachelor\u0026#39;s degree required.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;A Track Record:\u0026lt;/strong\u0026gt; A demonstrated cross-functional outcome with a measurable result — you can speak specifically to what was broken, what changed, who had to agree, and what improved.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Industry Fit (preferred):\u0026lt;/strong\u0026gt; Background in B2B SaaS, marketplace, logistics, or another operationally intensive business.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Compensation Information:\u0026lt;br\u0026gt;The compensation for this role is comprised of an annual base salary, variable compensation, and RSUs\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Annual Base Salary: $152,500 - $170,000\u0026lt;br\u0026gt;Variable Salary: $30,000 - $35,000\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: white;\u0026quot;\u0026gt;\u0026amp;lt;#LI-REMOTE #LI-GD1\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 300;\u0026quot;\u0026gt;“Lob’s salary ranges are based on market data, relative to our size, industry and stage of growth. Salary is one part of total compensation, which also includes equity, perks and competitive benefits. Salary decisions are based on many factors including geographic location, qualifications for the role, skillset, proficiency and experience level. Lob reasonably expects to pay candidates who are offered roles within the provided salary ranges.”\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 300;\u0026quot;\u0026gt;We offer remote working opportunities in AZ, CA, CO, DC, FL, GA, IA, IL, MA, MD, MI, MN, MT, NE, NC, NH, NJ, NV, NY, OH, OR, PA, RI, TN, TX, UT, and WA,\u0026amp;nbsp;\u0026lt;span style=\u0026quot;text-decoration: underline;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;unless specified otherwise in the job description above.\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 300;\u0026quot;\u0026gt;If you are looking for a progressive, fun-spirited, and mentally stimulating environment, come join us at Lob!\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Our Commitment to Diversity\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 300;\u0026quot;\u0026gt;Lob is an equal opportunity employer and \u0026lt;/span\u0026gt;\u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;https://www.lob.com/blog/power-diversity-starts-data\u0026quot;\u0026gt;\u0026lt;em\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 300;\u0026quot;\u0026gt;values diversity\u0026lt;/span\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 300;\u0026quot;\u0026gt; of \u0026lt;/span\u0026gt;\u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;https://www.lob.com/blog/a-commitment-to-diversity\u0026quot;\u0026gt;\u0026lt;em\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 300;\u0026quot;\u0026gt;backgrounds and perspectives\u0026lt;/span\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 300;\u0026quot;\u0026gt; to cultivate an environment of understanding to have greater impact on our business and customers. We encourage under-represented groups to apply and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or criminal history in accordance with local, state, and/or federal laws, including the \u0026lt;/span\u0026gt;\u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;https://sfgov.org/olse/sites/default/files/Document/FCO%20Art.%2049%20Official%20Notice%20to%20print%202017.pdf\u0026quot;\u0026gt;\u0026lt;em\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 300;\u0026quot;\u0026gt;San Francisco’s Fair Chance Ordinance\u0026lt;/span\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 300;\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Recent awards\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 300;\u0026quot;\u0026gt;\u0026lt;img style=\u0026quot;max-width: 100%;\u0026quot; src=\u0026quot;https://keep.google.com/u/0/media/v2/1e8T9oEtvbqRcrMcmtMSXLguNCPTDvK9fgYyRHPMut1prD3B1tXfjRFr3o2O1dlQ/1mas8D_M3MtQ6MJEDfG-6yRUXNoeICQQ-q7BzV0N3BOFVMtPtiGQm3VTYWAtzlnE?sz=512\u0026amp;amp;accept=image%2Fgif%2Cimage%2Fjpeg%2Cimage%2Fjpg%2Cimage%2Fpng%2Cimage%2Fwebp\u0026quot; alt=\u0026quot;\u0026quot; width=\u0026quot;NaN\u0026quot;\u0026gt;\u0026lt;a href=\u0026quot;https://builtin.com/awards/remote/2025/best-midsize-places-to-work\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;#88 on BuiltIn\u0026#39;s Best Remote Midsize Companies to Work For in 2025\u0026lt;/a\u0026gt;\u0026lt;br\u0026gt;BuiltIn Best Remote Midsize Companies to Work For in 2024\u0026lt;br\u0026gt;BuiltIn Best Midsize Companies to Work For 2022\u0026lt;/span\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 300;\u0026quot;\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":25488,"name":"Finance","child_ids":[],"parent_id":null}],"offices":[{"id":83235,"name":"US - Remote","location":null,"child_ids":[212891],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":false,"ai_opt_out_request_url":"http://app.greenhouse.io/ai_opt_out_request/job_post/8164681/ai_opt_out"},{"absolute_url":"http://www.lob.com/careers/apply?gh_jid=8115242","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3515077,"location":{"name":"United States"},"metadata":null,"id":8115242,"updated_at":"2026-08-17T20:09:24-04:00","requisition_id":"715","title":"Customer Success Manager - Strategic Support","company_name":"Lob","first_published":"2026-08-11T15:18:23-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;Lob was founded in 2013 by technical co-founders with a vision to connect the world one mailbox at a time. Today, we\u0026#39;re transforming the way businesses use direct mail and bringing the power of technology to a traditionally manual channel.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our modern logistics and fulfillment engine helps businesses to build and scale high-quality, personalized direct mail programs without the operational burden. As we grow to meet the evolving needs of our customers and expand our product offerings, we’re building a team to shape the future of direct mail.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Customer Success Manager - Strategic Support\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you will support our Strategic Account Manager as a post-sales relationship contact for our largest and most complex enterprise clients. In this role, you will partner hand-in-hand with a Strategic Account Manager to manage account health, drive product adoption, and deliver executive-level business reviews. You will help orchestrate client success—combining data analysis, project management, and cross-functional coordination to maximize retention and help drive expansion.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;As the Customer Success Manager - Strategic Support, you’ll…\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Support post-sales activity for customers through touch points that require product knowledge, prioritization planning, project management and the ability to quickly build rapport\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You will collaborate cross functionally to mitigate churn and to identify expansion opportunities\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop deep knowledge of customers’ organizational dynamics and the role of direct mail in achieving business objectives\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support and lead discussions around achieving results and innovating with direct mail for customer success and account management to lift skill and capacity across the organization\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contribute to and execute playbooks enabling customers’ experimentation, iterative testing and learning to deepen customer engagement and ROI\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Solicit customer feedback and collaborate with Lob’s product and fulfillment to show responsiveness and commitment to continuous improvement\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop and execute end-to-end programs focused on driving product adoption that lead to retention or expansion\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bring the voice of the customer as you partner with the Revenue, Product \u0026amp;amp; Engineering,\u0026amp;nbsp; and Finance teams to share customer feedback, deliver outstanding client experiences, and have a direct impact on building our customer-centric culture at Lob\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What will you bring to this role…\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;A Minimum of 3-5 years of Enterprise experience in SaaS customer success.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working with Direct Mail preferred (but not required).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfortable discussing API workflows, integrations, and technical platform data.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Skilled at bridging the gap between technical teams (Engineering/Product) and business stakeholders (Marketing/Operations/Executives).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to communicate, present to, and influence key stakeholders at all levels of the customers’ organization, including executive and C-level\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lifecycle marketing, driving engagement and product adoption driving idea customer behavior via scaled engagements\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven track record implementing programmatic solutions and automation\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to listen to the customer and translate their business needs into a personalized consultation\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You’re excited to help build a new team and drive a huge impact\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Self-starter who has fresh ideas when it comes to growing customer engagement\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Great prioritization skills and ability to execute on customer-facing activities\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You have a track record of successfully iterating programs to achieve goals and ability to make changes on the fly and continuously improve our processes\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Highly data-driven and intrigued by the challenge of delivering an awesome Lob experience to hundreds of customers\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong numeracy skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Advanced problem-solving skills and verbal and written communication skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent listening, negotiation, and presentation abilities\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with Salesforce\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Consistent track record of achieving personal and team goals\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in the marketing automation software and/or and direct mail experience are a plus\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Gratitude, a sense of purpose, and a kind and generous demeanor are a must!\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Compensation Information\u0026lt;/strong\u0026gt;\u0026lt;br\u0026gt;The compensation for this role consists of a base salary, variable, and RSUs\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;Annual Salary Band: $80,000.00 - $87,500.00\u0026lt;br\u0026gt;+ Variable: $10,000.00 - $15,000.00\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: white;\u0026quot;\u0026gt;\u0026amp;lt;#LI-REMOTE #LI-RW1\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 300;\u0026quot;\u0026gt;“Lob’s salary ranges are based on market data, relative to our size, industry and stage of growth. Salary is one part of total compensation, which also includes equity, perks and competitive benefits. Salary decisions are based on many factors including geographic location, qualifications for the role, skillset, proficiency and experience level. Lob reasonably expects to pay candidates who are offered roles within the provided salary ranges.”\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 300;\u0026quot;\u0026gt;We offer remote working opportunities in AZ, CA, CO, DC, FL, GA, IA, IL, MA, MD, MI, MN, MT, NE, NC, NH, NJ, NV, NY, OH, OR, PA, RI, TN, TX, UT, and WA,\u0026amp;nbsp;\u0026lt;span style=\u0026quot;text-decoration: underline;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;unless specified otherwise in the job description above.\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 300;\u0026quot;\u0026gt;If you are looking for a progressive, fun-spirited, and mentally stimulating environment, come join us at Lob!\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Our Commitment to Diversity\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 300;\u0026quot;\u0026gt;Lob is an equal opportunity employer and \u0026lt;/span\u0026gt;\u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;https://www.lob.com/blog/power-diversity-starts-data\u0026quot;\u0026gt;\u0026lt;em\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 300;\u0026quot;\u0026gt;values diversity\u0026lt;/span\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 300;\u0026quot;\u0026gt; of \u0026lt;/span\u0026gt;\u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;https://www.lob.com/blog/a-commitment-to-diversity\u0026quot;\u0026gt;\u0026lt;em\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 300;\u0026quot;\u0026gt;backgrounds and perspectives\u0026lt;/span\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 300;\u0026quot;\u0026gt; to cultivate an environment of understanding to have greater impact on our business and customers. We encourage under-represented groups to apply and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or criminal history in accordance with local, state, and/or federal laws, including the \u0026lt;/span\u0026gt;\u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;https://sfgov.org/olse/sites/default/files/Document/FCO%20Art.%2049%20Official%20Notice%20to%20print%202017.pdf\u0026quot;\u0026gt;\u0026lt;em\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 300;\u0026quot;\u0026gt;San Francisco’s Fair Chance Ordinance\u0026lt;/span\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 300;\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Recent awards\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 300;\u0026quot;\u0026gt;\u0026lt;img style=\u0026quot;max-width: 100%;\u0026quot; src=\u0026quot;https://keep.google.com/u/0/media/v2/1e8T9oEtvbqRcrMcmtMSXLguNCPTDvK9fgYyRHPMut1prD3B1tXfjRFr3o2O1dlQ/1mas8D_M3MtQ6MJEDfG-6yRUXNoeICQQ-q7BzV0N3BOFVMtPtiGQm3VTYWAtzlnE?sz=512\u0026amp;amp;accept=image%2Fgif%2Cimage%2Fjpeg%2Cimage%2Fjpg%2Cimage%2Fpng%2Cimage%2Fwebp\u0026quot; alt=\u0026quot;\u0026quot; width=\u0026quot;NaN\u0026quot;\u0026gt;\u0026lt;a href=\u0026quot;https://builtin.com/awards/remote/2025/best-midsize-places-to-work\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;#88 on BuiltIn\u0026#39;s Best Remote Midsize Companies to Work For in 2025\u0026lt;/a\u0026gt;\u0026lt;br\u0026gt;BuiltIn Best Remote Midsize Companies to Work For in 2024\u0026lt;br\u0026gt;BuiltIn Best Midsize Companies to Work For 2022\u0026lt;/span\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 300;\u0026quot;\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":391661,"name":"Customer Success","child_ids":[],"parent_id":null}],"offices":[{"id":83235,"name":"US - Remote","location":null,"child_ids":[212891],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":false,"ai_opt_out_request_url":"http://app.greenhouse.io/ai_opt_out_request/job_post/8115242/ai_opt_out"},{"absolute_url":"http://www.lob.com/careers/apply?gh_jid=8082143","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3501595,"location":{"name":"United States"},"metadata":null,"id":8082143,"updated_at":"2026-08-17T20:09:48-04:00","requisition_id":"711","title":"Enterprise Account Executive","company_name":"Lob","first_published":"2026-07-23T20:21:45-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;Lob was founded in 2013 by technical co-founders with a vision to connect the world one mailbox at a time. Today, we\u0026#39;re transforming the way businesses use direct mail and bringing the power of technology to a traditionally manual channel.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our modern logistics and fulfillment engine helps businesses to build and scale high-quality, personalized direct mail programs without the operational burden. As we grow to meet the evolving needs of our customers and expand our product offerings, we’re building a team to shape the future of direct mail.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Enterprise Account Executive\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As an Enterprise Account Executive at Lob, you\u0026#39;ll join a sales team that\u0026#39;s on a strong growth trajectory—and help shape our plans for 2027 and beyond. You\u0026#39;ll drive growth by building relationships with companies across industries that rely on direct mail. Lob\u0026#39;s platform and Print Delivery Network (PDN) replace traditional print vendors, letting organizations send direct mail at scale through a modern API.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You\u0026#39;ll compete with legacy solutions, making the case for a more innovative, efficient, and scalable approach—guiding prospects toward a modern, programmatic way of operating.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You\u0026#39;ll own your book of business, prioritizing the accounts and activities with the greatest impact, and running your territory like it\u0026#39;s your own business.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You\u0026#39;ll also work closely with Product and Solutions to shape tailored solutions, advocating for customers and helping steer Lob\u0026#39;s roadmap based on real-world needs.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;As the Enterprise Account Executive, you’ll…\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Own the Full Sales Cycle:\u0026lt;/strong\u0026gt; Actively identify and pursue target accounts sending direct mail across the Mid-Market/Enterprise segment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Drive Pipeline Growth:\u0026lt;/strong\u0026gt; Craft compelling outbound messaging to build a strong, sustainable pipeline\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Engage Executive Stakeholders:\u0026lt;/strong\u0026gt; Develop and nurture relationships with executive decision-makers and key stakeholders within your accounts.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Respond to Opportunities:\u0026lt;/strong\u0026gt; Lead or support responses to RFPs and RFIs when applicable.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Cross-Functional Collaboration:\u0026lt;/strong\u0026gt; Partner closely with teams across Marketing, Account Management, Sales Enablement, Sales Engineering, Product, and Engineering to ensure alignment and execution.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Become a Trusted Advisor:\u0026lt;/strong\u0026gt; Build deep expertise in Lob’s value proposition, product capabilities, and the broader direct mail ecosystem—establishing yourself as a thought leader for customers and prospects.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Lead Technical Discovery:\u0026lt;/strong\u0026gt; In partnership with a Solutions Engineer, deliver tailored, value-based product demonstrations aligned with each customer’s specific needs and use cases.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Work in a POD Structure:\u0026lt;/strong\u0026gt; Collaborate within a dedicated POD (Account Executive, Account Manager, Pre/Post-Sales Solutions Engineer) to ensure a seamless customer experience from onboarding to expansion and renewal.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Problem-Solve Creatively:\u0026lt;/strong\u0026gt; Approach customer challenges with curiosity and creativity—meeting them where they are today while guiding them toward scalable, future-forward direct mail strategies.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What will you bring to this role…\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Proven Sales Success:\u0026lt;/strong\u0026gt; 5+ years of B2B SaaS selling experience, including 3+ years hunting and closing Enterprise accounts ($100k deal sizes).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Contract Negotiation Experience:\u0026lt;/strong\u0026gt; Demonstrated success navigating Enterprise-level contract negotiations, including six-figure deal sizes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Strategic Account Planning\u0026lt;/strong\u0026gt;: Ability to research, develop, and execute account strategies across both Mid-Market and Enterprise segments, ideally leveraging the MEDDICC sales methodology.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Consultative, Value-Based Selling:\u0026lt;/strong\u0026gt; Deep experience with a consultative and value-based selling approach, focused on solving business challenges and driving ROI—rather than leading with features.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Strong Communication \u0026amp;amp; Presentation Skills:\u0026lt;/strong\u0026gt; Skilled at delivering compelling presentations and facilitating executive-level conversations in both remote and in-person settings.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Cross-Functional Collaboration:\u0026lt;/strong\u0026gt; Experience working effectively with Solutions Engineering, Account Management, Partnerships, and other go-to-market teams to drive customer success.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Travel Readiness:\u0026lt;/strong\u0026gt; Willingness to travel periodically (10–15%) for customer meetings, conferences, and internal team events.\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 300;\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Why this role is different:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Because direct mail is a physical good, there’s a lot more stability in this opportunity as opposed to other standard SaaS opportunities. (uniquely positioned with a physical product)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lob is profitable! Tremendous total addressable market and strong product-market fit.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Compensation Information:\u0026lt;br\u0026gt;The compensation for this role is comprised of an annual base salary, variable compensation, and RSUs\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Annual Base Salary: $102,500 - $125,000\u0026lt;br\u0026gt;Variable Salary: $102,500 - $125,000\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: white;\u0026quot;\u0026gt;\u0026amp;lt;#LI-REMOTE #LI-RW1\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 300;\u0026quot;\u0026gt;“Lob’s salary ranges are based on market data, relative to our size, industry and stage of growth. Salary is one part of total compensation, which also includes equity, perks and competitive benefits. Salary decisions are based on many factors including geographic location, qualifications for the role, skillset, proficiency and experience level. Lob reasonably expects to pay candidates who are offered roles within the provided salary ranges.”\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 300;\u0026quot;\u0026gt;We offer remote working opportunities in AZ, CA, CO, DC, FL, GA, IA, IL, MA, MD, MI, MN, MT, NE, NC, NH, NJ, NV, NY, OH, OR, PA, RI, TN, TX, UT, and WA,\u0026amp;nbsp;\u0026lt;span style=\u0026quot;text-decoration: underline;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;unless specified otherwise in the job description above.\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 300;\u0026quot;\u0026gt;If you are looking for a progressive, fun-spirited, and mentally stimulating environment, come join us at Lob!\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Our Commitment to Diversity\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 300;\u0026quot;\u0026gt;Lob is an equal opportunity employer and \u0026lt;/span\u0026gt;\u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;https://www.lob.com/blog/power-diversity-starts-data\u0026quot;\u0026gt;\u0026lt;em\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 300;\u0026quot;\u0026gt;values diversity\u0026lt;/span\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 300;\u0026quot;\u0026gt; of \u0026lt;/span\u0026gt;\u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;https://www.lob.com/blog/a-commitment-to-diversity\u0026quot;\u0026gt;\u0026lt;em\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 300;\u0026quot;\u0026gt;backgrounds and perspectives\u0026lt;/span\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 300;\u0026quot;\u0026gt; to cultivate an environment of understanding to have greater impact on our business and customers. We encourage under-represented groups to apply and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or criminal history in accordance with local, state, and/or federal laws, including the \u0026lt;/span\u0026gt;\u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;https://sfgov.org/olse/sites/default/files/Document/FCO%20Art.%2049%20Official%20Notice%20to%20print%202017.pdf\u0026quot;\u0026gt;\u0026lt;em\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 300;\u0026quot;\u0026gt;San Francisco’s Fair Chance Ordinance\u0026lt;/span\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 300;\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Recent awards\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 300;\u0026quot;\u0026gt;\u0026lt;img style=\u0026quot;max-width: 100%;\u0026quot; src=\u0026quot;https://keep.google.com/u/0/media/v2/1e8T9oEtvbqRcrMcmtMSXLguNCPTDvK9fgYyRHPMut1prD3B1tXfjRFr3o2O1dlQ/1mas8D_M3MtQ6MJEDfG-6yRUXNoeICQQ-q7BzV0N3BOFVMtPtiGQm3VTYWAtzlnE?sz=512\u0026amp;amp;accept=image%2Fgif%2Cimage%2Fjpeg%2Cimage%2Fjpg%2Cimage%2Fpng%2Cimage%2Fwebp\u0026quot; alt=\u0026quot;\u0026quot; width=\u0026quot;NaN\u0026quot;\u0026gt;\u0026lt;a href=\u0026quot;https://builtin.com/awards/remote/2025/best-midsize-places-to-work\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;#88 on BuiltIn\u0026#39;s Best Remote Midsize Companies to Work For in 2025\u0026lt;/a\u0026gt;\u0026lt;br\u0026gt;BuiltIn Best Remote Midsize Companies to Work For in 2024\u0026lt;br\u0026gt;BuiltIn Best Midsize Companies to Work For 2022\u0026lt;/span\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 300;\u0026quot;\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":391658,"name":"Account Executives","child_ids":[],"parent_id":null}],"offices":[{"id":83235,"name":"US - Remote","location":null,"child_ids":[212891],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":false,"ai_opt_out_request_url":"http://app.greenhouse.io/ai_opt_out_request/job_post/8082143/ai_opt_out"},{"absolute_url":"http://www.lob.com/careers/apply?gh_jid=8146080","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3525170,"location":{"name":"United States"},"metadata":null,"id":8146080,"updated_at":"2026-09-15T16:03:50-04:00","requisition_id":"721","title":"Revenue Strategy \u0026 Operations Manager","company_name":"Lob","first_published":"2026-08-21T19:38:12-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;Lob was founded in 2013 by technical co-founders with a vision to connect the world one mailbox at a time. Today, we\u0026#39;re transforming the way businesses use direct mail and bringing the power of technology to a traditionally manual channel.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our modern logistics and fulfillment engine helps businesses to build and scale high-quality, personalized direct mail programs without the operational burden. As we grow to meet the evolving needs of our customers and expand our product offerings, we’re building a team to shape the future of direct mail.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Revenue Strategy \u0026amp;amp; Operations Manager\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Revenue Strategy \u0026amp;amp; Operations Manager will serve as the anchor connecting GTM operations with business strategy by translating strategic priorities into execution and synthesizing operational insights into proactive recommendations. They will be responsible for contributing to revenue growth by through a combination of strategic planning, process improvements, and proactive analytics. You will work closely with teams within the GTM org and Finance to help drive incentive planning, forecasting accuracy, and operationalize analytics.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;As the Revenue Strategy \u0026amp;amp; Operations Manager, you’ll focus on…\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Sales GTM Strategy \u0026amp;amp; Planning\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Set and drive the strategy and operations for GTM leadership, owning GTM weekly business reviews, New Logo + Usage forecasting, and annual planning.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own RevOp’s analytics suite, continuously assessing operational performance\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Serve as the strategic thought partner to senior leaders, providing data-driven recommendations and tradeoffs to inform decision-making.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own the implementation of GTM workstreams\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Design incentive plans that align company goals to GTM reality.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Connect revenue targets to GTM headcount expenditure, ensuring the GTM team is aligned with the right business outcome\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Analytics \u0026amp;amp; Insights\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Translate complex analyses into performance narratives and actionable recommendations that influence leadership decisions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own GTM analytics infrastructure, partnering with Finance to define KPIs, build datasets, and create scalable dashboards that balance administration and insights\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Analyze sales funnel data and market data to diagnose performance gaps, workshop initiatives that improve GTM productivity and attainment, and implement these changes\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Cross-Functional Execution \u0026amp;amp; Project Management\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Become the cross-functional GTM lead, partnering closely with Product, Finance, Operations to deliver analytical insight and strategy\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Translate large, multi-quarter strategic outcomes into projects and execution, managing the roadmap in collaboration with leadership and cross-functional partners\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What will you bring to this role…\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Strong business acumen, proven ability in developing and executing strategies that drive scalable, high-quality operations in ambiguous, fast-paced environments\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent communication \u0026amp;amp; stakeholder management skills. Proven experience leading and working across functions from a position of soft influence to execute on initiatives and drive a GTM point of view\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Previous experience designing and administering compensation plans across a variety of Go-to-Market orgs including Sales and Customer Success that connect fairness and company targets\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to identify operational inefficiencies and design scalable processes, systems, and operating models that take into account long-term considerations\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong analytical skills with the ability to synthesize quantitative and qualitative insights into clear recommendations and decisions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent project management skills, with the ability to independently manage complex projects and workstreams, assess timeline needs, and own the delivery\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;4-6 years of experience in revenue operations, GTM strategy, business operations, strategy consulting, ideally within SaaS, FinTech, or a high-growth company\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hands on experience with CRM, BI, and data warehouse tools (e.g. Salesforce, Looker, Tableau, Omni, or equivalents). Able to pull data, translate it into insights, and make it useful for Sales leaders.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with SQL a plus\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Understanding of common Go-to-Market metrics (e.g. NRR, GRR, LTV:CAC, Pipeline Coverage, CAC Payback, Rule of 40), their calculations, and nuances between metrics\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Compensation Information\u0026lt;/strong\u0026gt;\u0026lt;br\u0026gt;The compensation for this role consists of a base salary, variable, and RSUs\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;Annual Salary Band: $125,000.00 - $145,000.00\u0026lt;br\u0026gt;+ Variable: $12,500.00 - $15,000.00\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: white;\u0026quot;\u0026gt;\u0026amp;lt;#LI-REMOTE #LI-RW1\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 300;\u0026quot;\u0026gt;“Lob’s salary ranges are based on market data, relative to our size, industry and stage of growth. Salary is one part of total compensation, which also includes equity, perks and competitive benefits. Salary decisions are based on many factors including geographic location, qualifications for the role, skillset, proficiency and experience level. Lob reasonably expects to pay candidates who are offered roles within the provided salary ranges.”\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 300;\u0026quot;\u0026gt;We offer remote working opportunities in AZ, CA, CO, DC, FL, GA, IA, IL, MA, MD, MI, MN, MT, NE, NC, NH, NJ, NV, NY, OH, OR, PA, RI, TN, TX, UT, and WA,\u0026amp;nbsp;\u0026lt;span style=\u0026quot;text-decoration: underline;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;unless specified otherwise in the job description above.\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 300;\u0026quot;\u0026gt;If you are looking for a progressive, fun-spirited, and mentally stimulating environment, come join us at Lob!\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Our Commitment to Diversity\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 300;\u0026quot;\u0026gt;Lob is an equal opportunity employer and \u0026lt;/span\u0026gt;\u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;https://www.lob.com/blog/power-diversity-starts-data\u0026quot;\u0026gt;\u0026lt;em\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 300;\u0026quot;\u0026gt;values diversity\u0026lt;/span\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 300;\u0026quot;\u0026gt; of \u0026lt;/span\u0026gt;\u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;https://www.lob.com/blog/a-commitment-to-diversity\u0026quot;\u0026gt;\u0026lt;em\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 300;\u0026quot;\u0026gt;backgrounds and perspectives\u0026lt;/span\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 300;\u0026quot;\u0026gt; to cultivate an environment of understanding to have greater impact on our business and customers. We encourage under-represented groups to apply and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or criminal history in accordance with local, state, and/or federal laws, including the \u0026lt;/span\u0026gt;\u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;https://sfgov.org/olse/sites/default/files/Document/FCO%20Art.%2049%20Official%20Notice%20to%20print%202017.pdf\u0026quot;\u0026gt;\u0026lt;em\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 300;\u0026quot;\u0026gt;San Francisco’s Fair Chance Ordinance\u0026lt;/span\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 300;\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Recent awards\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 300;\u0026quot;\u0026gt;\u0026lt;img style=\u0026quot;max-width: 100%;\u0026quot; src=\u0026quot;https://keep.google.com/u/0/media/v2/1e8T9oEtvbqRcrMcmtMSXLguNCPTDvK9fgYyRHPMut1prD3B1tXfjRFr3o2O1dlQ/1mas8D_M3MtQ6MJEDfG-6yRUXNoeICQQ-q7BzV0N3BOFVMtPtiGQm3VTYWAtzlnE?sz=512\u0026amp;amp;accept=image%2Fgif%2Cimage%2Fjpeg%2Cimage%2Fjpg%2Cimage%2Fpng%2Cimage%2Fwebp\u0026quot; alt=\u0026quot;\u0026quot; width=\u0026quot;NaN\u0026quot;\u0026gt;\u0026lt;a href=\u0026quot;https://builtin.com/awards/remote/2025/best-midsize-places-to-work\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;#88 on BuiltIn\u0026#39;s Best Remote Midsize Companies to Work For in 2025\u0026lt;/a\u0026gt;\u0026lt;br\u0026gt;BuiltIn Best Remote Midsize Companies to Work For in 2024\u0026lt;br\u0026gt;BuiltIn Best Midsize Companies to Work For 2022\u0026lt;/span\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 300;\u0026quot;\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":391660,"name":"RevOps","child_ids":[],"parent_id":null}],"offices":[{"id":83235,"name":"US - Remote","location":null,"child_ids":[212891],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":false,"ai_opt_out_request_url":"http://app.greenhouse.io/ai_opt_out_request/job_post/8146080/ai_opt_out"},{"absolute_url":"http://www.lob.com/careers/apply?gh_jid=8180341","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3539934,"location":{"name":"United States"},"metadata":null,"id":8180341,"updated_at":"2026-09-04T20:15:50-04:00","requisition_id":"724","title":"Senior Accountant","company_name":"Lob","first_published":"2026-09-04T19:57:54-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;Lob was founded in 2013 by technical co-founders with a vision to connect the world one mailbox at a time. Today, we\u0026#39;re transforming the way businesses use direct mail and bringing the power of technology to a traditionally manual channel.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our modern logistics and fulfillment engine helps businesses to build and scale high-quality, personalized direct mail programs without the operational burden. As we grow to meet the evolving needs of our customers and expand our product offerings, we’re building a team to shape the future of direct mail.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Senior Accountant\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Senior Accountant is responsible for managing the company\u0026#39;s accounts receivable and revenue recognition processes, ensuring accurate and timely billing, collections, and reporting in accordance with ASC 606. This role owns key aspects of the monthly close related to revenue and AR, partners cross-functionally with Sales, Product, and Engineering on contract and billing matters, and helps maintain strong internal controls as the business scales.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;As the Senior Accountant, you’ll…\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 300;\u0026quot;\u0026gt;Support month-end close activities related to revenue and AR (journal entries, reconciliations, flux analysis)\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 300;\u0026quot;\u0026gt;Record journal entries for cash receipts and maintains reconciliations\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 300;\u0026quot;\u0026gt;Ensures revenue is recognized in accordance with GAAP and ASC 606, including evaluating contracts for multiple performance obligations, variable consideration, and standalone selling price\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 300;\u0026quot;\u0026gt;Oversees AR sub-ledger accuracy, including invoicing, credit memos, and cash application Investigates and resolves billing discrepancies, invoice disputes, and credit memo mismatches between billing systems (e.g., Salesforce, a billing engine) and the GL (e.g., NetSuite)\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 300;\u0026quot;\u0026gt;Manages communications to customers related to outstanding invoices Identifies and drives process improvements/automation opportunities in billing-to-cash workflows\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 300;\u0026quot;\u0026gt;Maintains and improves internal controls over revenue and AR processes Supports external audit requests — pulls revenue journal details, contract support, and reconciliations for auditors\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 300;\u0026quot;\u0026gt;Supports weekly reporting on business results to leadership\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What will you bring to this role…\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 300;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 300;\u0026quot;\u0026gt;Strong knowledge of GAAP and how it applies to accounts receivable, revenue, deferred revenue, and unbilled receivables\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 300;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 300;\u0026quot;\u0026gt;Solid understanding of ASC 606 (revenue recognition) — performance obligations, variable consideration, contract modifications\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 300;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 300;\u0026quot;\u0026gt;Process improvement mindset — spotting where manual reconciliation work can be automated or tightened, work with AI models is a plus\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 300;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 300;\u0026quot;\u0026gt;Excellent verbal and written communication skills\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 300;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 300;\u0026quot;\u0026gt;Excellent interpersonal and customer service skills - you will be interacting with customers and/or vendors\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 300;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 300;\u0026quot;\u0026gt;Exceptional time management skills with a proven ability to meet deadlines\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li style=\u0026quot;font-weight: 300;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 300;\u0026quot;\u0026gt;Strong analytical and problem-solving skills\u0026lt;/span\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Bonus Points:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Bachelor\u0026#39;s Degree in Accounting/Finance, or concentration in Accounting\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;4+ years of relevant experience (AR/revenue accounting),\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Advanced/Intermediate Excel skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;NetSuite and Salesforce experience preferred\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;CPA is preferred\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with legacy migrations\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Compensation Information\u0026lt;/strong\u0026gt;\u0026lt;br\u0026gt;The compensation for this role consists of a base salary and RSUs\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;Annual Salary Band: $112,500.00 - $125,000.00\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: white;\u0026quot;\u0026gt;\u0026amp;lt;#LI-REMOTE #LI-RW1\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 300;\u0026quot;\u0026gt;“Lob’s salary ranges are based on market data, relative to our size, industry and stage of growth. Salary is one part of total compensation, which also includes equity, perks and competitive benefits. Salary decisions are based on many factors including geographic location, qualifications for the role, skillset, proficiency and experience level. Lob reasonably expects to pay candidates who are offered roles within the provided salary ranges.”\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 300;\u0026quot;\u0026gt;We offer remote working opportunities in AZ, CA, CO, DC, FL, GA, IA, IL, MA, MD, MI, MN, MT, NE, NC, NH, NJ, NV, NY, OH, OR, PA, RI, TN, TX, UT, and WA,\u0026amp;nbsp;\u0026lt;span style=\u0026quot;text-decoration: underline;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;unless specified otherwise in the job description above.\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 300;\u0026quot;\u0026gt;If you are looking for a progressive, fun-spirited, and mentally stimulating environment, come join us at Lob!\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Our Commitment to Diversity\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 300;\u0026quot;\u0026gt;Lob is an equal opportunity employer and \u0026lt;/span\u0026gt;\u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;https://www.lob.com/blog/power-diversity-starts-data\u0026quot;\u0026gt;\u0026lt;em\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 300;\u0026quot;\u0026gt;values diversity\u0026lt;/span\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 300;\u0026quot;\u0026gt; of \u0026lt;/span\u0026gt;\u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;https://www.lob.com/blog/a-commitment-to-diversity\u0026quot;\u0026gt;\u0026lt;em\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 300;\u0026quot;\u0026gt;backgrounds and perspectives\u0026lt;/span\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 300;\u0026quot;\u0026gt; to cultivate an environment of understanding to have greater impact on our business and customers. We encourage under-represented groups to apply and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or criminal history in accordance with local, state, and/or federal laws, including the \u0026lt;/span\u0026gt;\u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;https://sfgov.org/olse/sites/default/files/Document/FCO%20Art.%2049%20Official%20Notice%20to%20print%202017.pdf\u0026quot;\u0026gt;\u0026lt;em\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 300;\u0026quot;\u0026gt;San Francisco’s Fair Chance Ordinance\u0026lt;/span\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 300;\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Recent awards\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 300;\u0026quot;\u0026gt;\u0026lt;img style=\u0026quot;max-width: 100%;\u0026quot; src=\u0026quot;https://keep.google.com/u/0/media/v2/1e8T9oEtvbqRcrMcmtMSXLguNCPTDvK9fgYyRHPMut1prD3B1tXfjRFr3o2O1dlQ/1mas8D_M3MtQ6MJEDfG-6yRUXNoeICQQ-q7BzV0N3BOFVMtPtiGQm3VTYWAtzlnE?sz=512\u0026amp;amp;accept=image%2Fgif%2Cimage%2Fjpeg%2Cimage%2Fjpg%2Cimage%2Fpng%2Cimage%2Fwebp\u0026quot; alt=\u0026quot;\u0026quot; width=\u0026quot;NaN\u0026quot;\u0026gt;\u0026lt;a href=\u0026quot;https://builtin.com/awards/remote/2025/best-midsize-places-to-work\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;#88 on BuiltIn\u0026#39;s Best Remote Midsize Companies to Work For in 2025\u0026lt;/a\u0026gt;\u0026lt;br\u0026gt;BuiltIn Best Remote Midsize Companies to Work For in 2024\u0026lt;br\u0026gt;BuiltIn Best Midsize Companies to Work For 2022\u0026lt;/span\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 300;\u0026quot;\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":391663,"name":"Accounting","child_ids":[],"parent_id":null}],"offices":[{"id":83235,"name":"US - Remote","location":null,"child_ids":[212891],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":false,"ai_opt_out_request_url":"http://app.greenhouse.io/ai_opt_out_request/job_post/8180341/ai_opt_out"},{"absolute_url":"http://www.lob.com/careers/apply?gh_jid=8082456","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3501717,"location":{"name":"United States"},"metadata":null,"id":8082456,"updated_at":"2026-08-17T20:10:12-04:00","requisition_id":"712","title":"SMB Account Executive","company_name":"Lob","first_published":"2026-07-23T20:21:07-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;Lob was founded in 2013 by technical co-founders with a vision to connect the world one mailbox at a time. Today, we\u0026#39;re transforming the way businesses use direct mail and bringing the power of technology to a traditionally manual channel.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our modern logistics and fulfillment engine helps businesses to build and scale high-quality, personalized direct mail programs without the operational burden. As we grow to meet the evolving needs of our customers and expand our product offerings, we’re building a team to shape the future of direct mail.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;SMB Account Executive\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As an SMB/Mid-Market Account Executive at Lob, you\u0026#39;ll join a sales team that\u0026#39;s on a strong growth trajectory—and help shape our plans for 2027 and beyond. You\u0026#39;ll drive growth by building relationships with companies across industries that rely on direct mail. Lob\u0026#39;s platform and Print Delivery Network (PDN) replace traditional print vendors, letting organizations send direct mail at scale through a modern API.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You\u0026#39;ll compete with legacy solutions, making the case for a more innovative, efficient, and scalable approach—guiding prospects toward a modern, programmatic way of operating.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You\u0026#39;ll own your book of business, prioritizing the accounts and activities with the greatest impact, and running your territory like it\u0026#39;s your own business.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You\u0026#39;ll also work closely with Product and Solutions to shape tailored solutions, advocating for customers and helping steer Lob\u0026#39;s roadmap based on real-world needs.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;As the SMB Account Executive, you’ll…\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Own the Full Sales Cycle:\u0026lt;/strong\u0026gt; Actively identify and pursue target accounts sending direct mail across the SMB/Mid-Market segment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Drive Pipeline Growth:\u0026lt;/strong\u0026gt; Craft compelling outbound messaging to build a strong, sustainable pipeline.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Engage Executive Stakeholders:\u0026lt;/strong\u0026gt; Leverage a consultative sales approach and develop/nurture relationships with executive decision-makers and key stakeholders within your accounts.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Respond to Opportunities:\u0026lt;/strong\u0026gt; Lead or support responses to RFPs and RFIs when applicable.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Cross-Functional Collaboration:\u0026lt;/strong\u0026gt; Partner closely with teams across Marketing, Account Management, Sales Enablement, Sales Engineering, Product, and Engineering to ensure alignment and execution.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Become a Trusted Advisor:\u0026lt;/strong\u0026gt; Build deep expertise in Lob’s value proposition, product capabilities, and the broader direct mail ecosystem—establishing yourself as a thought leader for customers and prospects.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Lead Technical Discovery:\u0026lt;/strong\u0026gt; In partnership with a Solutions Engineer, deliver tailored, value-based product demonstrations aligned with each customer’s specific needs and use cases.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Problem-Solve Creatively:\u0026lt;/strong\u0026gt; Approach customer challenges with curiosity and creativity—meeting them where they are today while guiding them toward scalable, future-forward direct mail strategies.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What will you bring to this role…\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Proven Sales Success:\u0026lt;/strong\u0026gt; 3+ years of B2B SaaS closing experience, with a track record of consistently meeting or exceeding quota.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Strategic Account Planning\u0026lt;/strong\u0026gt;: Ability to research, develop, and execute account strategies across Mid-Market segments, ideally leveraging the MEDDICC sales methodology.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Consultative, Value-Based Selling:\u0026lt;/strong\u0026gt; Experience with a consultative and value-based selling approach, focused on solving business challenges and driving ROI—rather than leading with features.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Strong Communication \u0026amp;amp; Presentation Skills:\u0026lt;/strong\u0026gt; Skilled at delivering compelling presentations and facilitating executive-level conversations in both remote and in-person settings.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Cross-Functional Collaboration:\u0026lt;/strong\u0026gt; Experience working effectively with Solutions Engineering, Account Management, Partnerships, and other go-to-market teams to drive customer success.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Travel Readiness:\u0026lt;/strong\u0026gt; Willingness to travel periodically (10–15%) for customer meetings, conferences, and internal team events.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Why this role is different:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Because direct mail is a physical good, there’s a lot more stability in this opportunity as opposed to other standard SaaS opportunities. (uniquely positioned with a physical product)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lob is profitable! Tremendous total addressable market and strong product-market fit.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Compensation Information:\u0026lt;br\u0026gt;The compensation for this role is comprised of an annual base salary, variable compensation, and RSUs\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Annual Base Salary: $71,000 - $84,750\u0026lt;br\u0026gt;Variable Salary: $71,000 - $84,750\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: white;\u0026quot;\u0026gt;\u0026amp;lt;#LI-REMOTE #LI-RW1\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 300;\u0026quot;\u0026gt;“Lob’s salary ranges are based on market data, relative to our size, industry and stage of growth. Salary is one part of total compensation, which also includes equity, perks and competitive benefits. Salary decisions are based on many factors including geographic location, qualifications for the role, skillset, proficiency and experience level. Lob reasonably expects to pay candidates who are offered roles within the provided salary ranges.”\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 300;\u0026quot;\u0026gt;We offer remote working opportunities in AZ, CA, CO, DC, FL, GA, IA, IL, MA, MD, MI, MN, MT, NE, NC, NH, NJ, NV, NY, OH, OR, PA, RI, TN, TX, UT, and WA,\u0026amp;nbsp;\u0026lt;span style=\u0026quot;text-decoration: underline;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;unless specified otherwise in the job description above.\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 300;\u0026quot;\u0026gt;If you are looking for a progressive, fun-spirited, and mentally stimulating environment, come join us at Lob!\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Our Commitment to Diversity\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 300;\u0026quot;\u0026gt;Lob is an equal opportunity employer and \u0026lt;/span\u0026gt;\u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;https://www.lob.com/blog/power-diversity-starts-data\u0026quot;\u0026gt;\u0026lt;em\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 300;\u0026quot;\u0026gt;values diversity\u0026lt;/span\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 300;\u0026quot;\u0026gt; of \u0026lt;/span\u0026gt;\u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;https://www.lob.com/blog/a-commitment-to-diversity\u0026quot;\u0026gt;\u0026lt;em\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 300;\u0026quot;\u0026gt;backgrounds and perspectives\u0026lt;/span\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 300;\u0026quot;\u0026gt; to cultivate an environment of understanding to have greater impact on our business and customers. We encourage under-represented groups to apply and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or criminal history in accordance with local, state, and/or federal laws, including the \u0026lt;/span\u0026gt;\u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;https://sfgov.org/olse/sites/default/files/Document/FCO%20Art.%2049%20Official%20Notice%20to%20print%202017.pdf\u0026quot;\u0026gt;\u0026lt;em\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 300;\u0026quot;\u0026gt;San Francisco’s Fair Chance Ordinance\u0026lt;/span\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 300;\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Recent awards\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 300;\u0026quot;\u0026gt;\u0026lt;img style=\u0026quot;max-width: 100%;\u0026quot; src=\u0026quot;https://keep.google.com/u/0/media/v2/1e8T9oEtvbqRcrMcmtMSXLguNCPTDvK9fgYyRHPMut1prD3B1tXfjRFr3o2O1dlQ/1mas8D_M3MtQ6MJEDfG-6yRUXNoeICQQ-q7BzV0N3BOFVMtPtiGQm3VTYWAtzlnE?sz=512\u0026amp;amp;accept=image%2Fgif%2Cimage%2Fjpeg%2Cimage%2Fjpg%2Cimage%2Fpng%2Cimage%2Fwebp\u0026quot; alt=\u0026quot;\u0026quot; width=\u0026quot;NaN\u0026quot;\u0026gt;\u0026lt;a href=\u0026quot;https://builtin.com/awards/remote/2025/best-midsize-places-to-work\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;#88 on BuiltIn\u0026#39;s Best Remote Midsize Companies to Work For in 2025\u0026lt;/a\u0026gt;\u0026lt;br\u0026gt;BuiltIn Best Remote Midsize Companies to Work For in 2024\u0026lt;br\u0026gt;BuiltIn Best Midsize Companies to Work For 2022\u0026lt;/span\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 300;\u0026quot;\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":391658,"name":"Account Executives","child_ids":[],"parent_id":null}],"offices":[{"id":83235,"name":"US - Remote","location":null,"child_ids":[212891],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":false,"ai_opt_out_request_url":"http://app.greenhouse.io/ai_opt_out_request/job_post/8082456/ai_opt_out"},{"absolute_url":"http://www.lob.com/careers/apply?gh_jid=8129351","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3520215,"location":{"name":"United States"},"metadata":null,"id":8129351,"updated_at":"2026-08-18T14:35:58-04:00","requisition_id":"719","title":"Technical Implementation Manager, Lob Logistics","company_name":"Lob","first_published":"2026-08-18T14:31:51-04:00","language":"en","application_deadline":null,"content":"\u0026lt;div class=\u0026quot;content-intro\u0026quot;\u0026gt;\u0026lt;p\u0026gt;Lob was founded in 2013 by technical co-founders with a vision to connect the world one mailbox at a time. Today, we\u0026#39;re transforming the way businesses use direct mail and bringing the power of technology to a traditionally manual channel.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Our modern logistics and fulfillment engine helps businesses to build and scale high-quality, personalized direct mail programs without the operational burden. As we grow to meet the evolving needs of our customers and expand our product offerings, we’re building a team to shape the future of direct mail.\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;\u0026lt;h1\u0026gt;\u0026lt;strong\u0026gt;Technical Implementation Manager, Lob Logistics\u0026lt;/strong\u0026gt;\u0026lt;/h1\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;About the Role\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Lob Logistics is looking for a Technical Implementation Manager to lead the technical onboarding and integration of new customers and logistics partners.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You will own customer integrations from verbal commitment through launch and the first 30 days in production. You will work directly with customer technical, operational, and postal teams to understand their workflows, design the integration, configure APIs and customer profiles, troubleshoot issues, coordinate postal requirements, and ensure the solution works successfully in production.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Lob Logistics is intentionally built around a \u0026lt;strong\u0026gt;white-glove customer experience\u0026lt;/strong\u0026gt;. Our customers are often integrating complex technology, production, postal, and logistics workflows, and we believe the best implementations require more than handing customers documentation and asking them to integrate themselves. The Technical Implementation Manager will work closely with customers throughout the process, including traveling onsite when appropriate for project scoping, technical working sessions, testing, and finalizing integrations.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This is a hands-on technical role. You should be comfortable working with APIs, data, developer tools, and AI coding tools such as Claude Code. We are looking for someone who can solve technical problems directly rather than simply coordinate work between customers and Engineering.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The right person will be equally comfortable sitting with a customer’s engineering team to design an integration, troubleshooting an API or data issue, working with a commingling partner on postal requirements, and walking a customer through the final steps required to successfully launch.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;What You’ll Do\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Own Customer Implementations\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Own new Lob Logistics customer implementations from verbal commitment through the first 30 days in production.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead technical discovery and scoping with customers, including understanding their existing systems, mail workflows, data requirements, production needs, postage strategy, billing and integration architecture.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Travel to customer locations as appropriate to lead project scoping, technical working sessions, implementation planning, testing, and final integration activities.\u0026amp;nbsp; This role will have regular, consistent travel.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop and document the technical implementation plan and define requirements, dependencies, testing criteria, and launch readiness.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Configure customer profiles and integrations across Lob Logistics systems working with commingle partners on integrations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own testing, UAT, go-live, and the first 30 days of production stabilization before transitioning the customer to the long-term account owner.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain a high-touch, white-glove approach throughout implementation, ensuring customers have a clear technical owner who remains accountable from initial scoping through a successful production launch.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Build \u0026amp;amp; Troubleshoot Integrations\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Work directly with customers to integrate with Lob Logistics through our APIs or customer portal.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Understand and troubleshoot API requests, JSON payloads, authentication, webhooks, data mappings, and integration errors.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Use Claude Code and other development tools to navigate code, investigate issues, build scripts and utilities, create working examples, and accelerate customer integrations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify whether technical issues originate with the customer, Lob, a partner, data, configuration, or the underlying integration and drive them to resolution.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Look for opportunities to automate repetitive implementation work and build tools that make future integrations faster and more reliable.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Scope Technical Solutions\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Determine when customer requirements can be solved through configuration or existing capabilities and when custom development is required.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Scope custom technical requirements and partner with Product and Engineering on solutions requiring platform changes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide clear requirements, acceptance criteria, and technical context to Engineering.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with the implementation project manager to ensure technical requirements, dependencies, risks, and timelines are reflected in the broader implementation plan.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Own Postal \u0026amp;amp; Partner Setup\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Coordinate the technical and operational requirements necessary to successfully move customer mail through Lob Logistics.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensure customer implementations meet USPS and commingling requirements, including PAFs, postal promotions, customer profiles, mail owner and mail service provider configurations, and other applicable requirements.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work directly with Lob’s commingling partners on new customer setup and ensure all technical, operational, and postal requirements are completed before launch.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with internal postal subject matter experts when deeper expertise is required while maintaining ownership of the overall implementation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensure the customer’s technical integration works across the entire physical mail workflow, not simply at the point of API acceptance.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;What We’re Looking For\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;5+ years of experience in solutions consulting, technical consulting, implementation strategy, solutions architecture, customer success, or a similar customer-facing role working with technology and systems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong understanding of how business systems, applications, and data integrations work together, with familiarity with concepts such as APIs, data flows, authentication, and system integrations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in direct mail, print manufacturing, logistics, fulfillment, shipping, payments, EDI, or another environment where software connects to complex physical operations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Understanding of USPS mail preparation, Intelligent Mail barcodes, PostalOne!, Mail.dat/Mail.XML, PAF requirements, postal promotions, commingling, drop shipping, or destination entry.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working with customers to understand their existing technology landscape, identify requirements, and recommend practical solution approaches.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to translate ambiguous customer needs and business processes into clear technical requirements, solution designs, and implementation plans.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfortable partnering with customer engineers, IT teams, and internal technical resources to guide integrations and troubleshoot implementation challenges.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to identify potential technical risks, dependencies, and gaps and coordinate with the appropriate engineering or technical teams to resolve them.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with modern technical tools and AI-assisted development tools is a plus, with the ability to use them to investigate questions, validate approaches, and collaborate effectively with technical teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong communication and stakeholder management skills, with the ability to translate between technical, operational, and business audiences.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to lead technical discovery and solution conversations while maintaining a strong understanding of the customer\u0026#39;s business goals and desired outcomes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to manage multiple complex implementations while maintaining clear ownership and attention to detail.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A strong customer orientation and willingness to do what is necessary to deliver a high-touch, white-glove implementation experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A bias toward solving problems directly rather than simply escalating them.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Willingness and ability to travel to customer and partner locations for project scoping, technical working sessions, integration testing, and launch support.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;What Success Looks Like\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;You become the clear technical owner for every implementation assigned to you.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Customers move from verbal commitment to production quickly and predictably.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Customers feel like Lob is working alongside them throughout the implementation rather than handing them an integration and waiting for it to be completed.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Technical, postal, and operational requirements are identified early rather than becoming launch-day surprises.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Customers successfully operate in production during their first 30 days and transition cleanly to their long-term account owner.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Routine integration challenges are solved by the Technical Implementation team without unnecessary dependency on Engineering.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Customer and partner integrations become more standardized, automated, and repeatable over time.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You develop trusted relationships with customer technical and operational teams because you understand both their systems and how their mail physically moves through the Lob Logistics network.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Most importantly, you don’t just manage implementations. You make them happen.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Compensation information\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;The compensation for this role consists of a base salary + additional RSUs.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Annual Base Salary: $142,500 - $162,500\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: white;\u0026quot;\u0026gt;\u0026amp;lt;#LI-REMOTE #LI-GD1\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;div class=\u0026quot;content-conclusion\u0026quot;\u0026gt;\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 300;\u0026quot;\u0026gt;“Lob’s salary ranges are based on market data, relative to our size, industry and stage of growth. Salary is one part of total compensation, which also includes equity, perks and competitive benefits. Salary decisions are based on many factors including geographic location, qualifications for the role, skillset, proficiency and experience level. Lob reasonably expects to pay candidates who are offered roles within the provided salary ranges.”\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 300;\u0026quot;\u0026gt;We offer remote working opportunities in AZ, CA, CO, DC, FL, GA, IA, IL, MA, MD, MI, MN, MT, NE, NC, NH, NJ, NV, NY, OH, OR, PA, RI, TN, TX, UT, and WA,\u0026amp;nbsp;\u0026lt;span style=\u0026quot;text-decoration: underline;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;unless specified otherwise in the job description above.\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 300;\u0026quot;\u0026gt;If you are looking for a progressive, fun-spirited, and mentally stimulating environment, come join us at Lob!\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Our Commitment to Diversity\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 300;\u0026quot;\u0026gt;Lob is an equal opportunity employer and \u0026lt;/span\u0026gt;\u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;https://www.lob.com/blog/power-diversity-starts-data\u0026quot;\u0026gt;\u0026lt;em\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 300;\u0026quot;\u0026gt;values diversity\u0026lt;/span\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 300;\u0026quot;\u0026gt; of \u0026lt;/span\u0026gt;\u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;https://www.lob.com/blog/a-commitment-to-diversity\u0026quot;\u0026gt;\u0026lt;em\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 300;\u0026quot;\u0026gt;backgrounds and perspectives\u0026lt;/span\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 300;\u0026quot;\u0026gt; to cultivate an environment of understanding to have greater impact on our business and customers. We encourage under-represented groups to apply and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or criminal history in accordance with local, state, and/or federal laws, including the \u0026lt;/span\u0026gt;\u0026lt;a style=\u0026quot;color: #000000;\u0026quot; href=\u0026quot;https://sfgov.org/olse/sites/default/files/Document/FCO%20Art.%2049%20Official%20Notice%20to%20print%202017.pdf\u0026quot;\u0026gt;\u0026lt;em\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 300;\u0026quot;\u0026gt;San Francisco’s Fair Chance Ordinance\u0026lt;/span\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 300;\u0026quot;\u0026gt;.\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: #000000;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Recent awards\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;color: #000000;\u0026quot;\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 300;\u0026quot;\u0026gt;\u0026lt;img style=\u0026quot;max-width: 100%;\u0026quot; src=\u0026quot;https://keep.google.com/u/0/media/v2/1e8T9oEtvbqRcrMcmtMSXLguNCPTDvK9fgYyRHPMut1prD3B1tXfjRFr3o2O1dlQ/1mas8D_M3MtQ6MJEDfG-6yRUXNoeICQQ-q7BzV0N3BOFVMtPtiGQm3VTYWAtzlnE?sz=512\u0026amp;amp;accept=image%2Fgif%2Cimage%2Fjpeg%2Cimage%2Fjpg%2Cimage%2Fpng%2Cimage%2Fwebp\u0026quot; alt=\u0026quot;\u0026quot; width=\u0026quot;NaN\u0026quot;\u0026gt;\u0026lt;a href=\u0026quot;https://builtin.com/awards/remote/2025/best-midsize-places-to-work\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;#88 on BuiltIn\u0026#39;s Best Remote Midsize Companies to Work For in 2025\u0026lt;/a\u0026gt;\u0026lt;br\u0026gt;BuiltIn Best Remote Midsize Companies to Work For in 2024\u0026lt;br\u0026gt;BuiltIn Best Midsize Companies to Work For 2022\u0026lt;/span\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 300;\u0026quot;\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\u0026lt;/div\u0026gt;","departments":[{"id":91142,"name":"Partner Operations","child_ids":[],"parent_id":null}],"offices":[{"id":83235,"name":"US - Remote","location":null,"child_ids":[212891],"parent_id":null}],"ai_disclaimer":null,"include_ai_disclaimer":false,"ai_opt_out_request_url":"http://app.greenhouse.io/ai_opt_out_request/job_post/8129351/ai_opt_out"}],"meta":{"total":7}}