{"jobs":[{"absolute_url":"https://job-boards.greenhouse.io/liveperson/jobs/7495311","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3324949,"location":{"name":"Denver, Colorado"},"metadata":[{"id":9194882,"name":"Bonus","value":"0.0","value_type":"number"}],"id":7495311,"updated_at":"2026-05-01T13:14:46-04:00","requisition_id":"LP14726","title":"Account Executive","company_name":"LivePerson","first_published":"2026-02-10T12:28:55-05:00","language":"en","application_deadline":null,"content":"\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location:\u0026lt;/strong\u0026gt; Denver, Colorado\u0026amp;nbsp; \u0026lt;strong\u0026gt;Remote Status:\u0026lt;/strong\u0026gt; Fully Remote (#LI-Remote)\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;LivePerson (NASDAQ: LPSN) is a leader in trusted enterprise conversational AI and digital transformation. The world\u0026#39;s leading brands use our award-winning Conversational Cloud platform to connect with millions of consumers. We power nearly a billion conversational interactions every month, providing uniquely rich data analytics and safety tools to unlock the power of conversational AI for better business outcomes. Fast Company named LivePerson the #1 Most Innovative AI Company in the world.\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Position Overview\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;As an \u0026lt;strong\u0026gt;Account Executive\u0026lt;/strong\u0026gt;, you will be a high-performing leader within our North American Enterprise Sales organization, responsible for accelerating our growth in one of our most strategic markets. You will serve as the primary architect for large-scale digital transformations that redefine how the United States leading brands interact with their customers. Your single most important outcome is to meet and exceed revenue growth objectives by positioning LivePerson’s AI-led value proposition to C-level stakeholders. Reporting to the \u0026lt;strong\u0026gt;Director, Sales\u0026lt;/strong\u0026gt;, this role sits within our Field Sales organization and is pivotal to our expansion within the US market.\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;You Will: Key Responsibilities \u0026amp;amp; Impact\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Strategic Sales \u0026amp;amp; Territory Leadership:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Formulate and execute a comprehensive go-to-market territory strategy to identify and qualify high-value opportunities within your target list.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Continuously build and maintain a robust sales pipeline, leveraging a variety of prospecting methods to ensure long-term revenue predictability.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive the end-to-end sales process for complex, transformational technology deals, ensuring a consistent track record of meeting and exceeding annual quotas.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Executive Engagement \u0026amp;amp; Value Positioning:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Target and engage key decision-makers across Sales, Marketing, IT, and Contact Centers to position LivePerson as a strategic partner.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Present high-impact business cases to C-level prospects, utilizing ROI analysis and data-led insights to articulate the value of Conversational AI.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Master the \u0026lt;strong\u0026gt;MEDDPICC\u0026lt;/strong\u0026gt; qualification framework to ensure rigorous deal management and accurate monthly/quarterly forecasting.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Cross-Functional Collaboration:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Act as the \u0026quot;CEO of your territory,\u0026quot; orchestrating internal resources including Inside Sales, Solution Consultants, Legal, Marketing, and Professional Services to deliver seamless customer experiences.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with the Product and Success teams to ensure the \u0026quot;voice of the customer\u0026quot; is reflected in our roadmap.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;You Have: Required Skills \u0026amp;amp; Qualifications\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Professional Experience \u0026amp;amp; Education:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;6+ years of professional sales experience\u0026lt;/strong\u0026gt;, with at least \u0026lt;strong\u0026gt;4+ years\u0026lt;/strong\u0026gt; specifically managing large, complex enterprise software sales.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven track record of success in SaaS, BPO, CX and CCaas platforms, or online marketing sales environments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Extensive experience in \u0026lt;strong\u0026gt;Strategic Value-Based Selling\u0026lt;/strong\u0026gt;, including buyer group identification and complex business case definition.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bachelor\u0026#39;s Degree of equivalent\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Technical \u0026amp;amp; Operational Expertise:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Deep understanding of transformational technology and the ability to \u0026quot;nerd out\u0026quot; about AI applications and data-led decision-making.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Operational excellence in managing long sales cycles, with a disciplined approach to CRM hygiene and pipeline management.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with the digital transformation landscape in the US, including local consumer behaviors and enterprise procurement processes.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Attributes \u0026amp;amp; Mindset:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Growth Mindset:\u0026lt;/strong\u0026gt; You are curious, embrace coaching, and view feedback or failure as a mandatory fuel for growth.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Entrepreneurial Spirit:\u0026lt;/strong\u0026gt; You are a self-starter who thrives in fast-paced, dynamic environments and can inspire passion in others.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Customer-Obsessed:\u0026lt;/strong\u0026gt; You deliver excellence in service and are committed to fostering a collaborative team environment to achieve the best results for the client.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;The base salary range for this role will be between $110,000 to $140,000 USD. Final compensation will be determined by a variety of factors, including, but not limited to your location, skills, experience, education, and/or professional certifications.\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Our Benefits \u0026amp;amp; Perks\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;We are committed to supporting the complete well-being, health, financial security, family, and professional growth of our permanent employees.\u0026lt;/p\u0026gt;\n\u0026lt;h4\u0026gt;\u0026lt;strong\u0026gt;🏥 Health \u0026amp;amp; Wellbeing\u0026lt;/strong\u0026gt;\u0026lt;/h4\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Medical, Dental, and Vision Insurance:\u0026lt;/strong\u0026gt; Comprehensive plans to support your health needs.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Wellness Resources: Access to wellbeing resources and programs including our EAP plan.\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;Health \u0026amp;amp; Mental Support: Access a confidential and free Employee Assistance Program (EAP), providing professional counseling.\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;h4\u0026gt;\u0026lt;strong\u0026gt;💰 Financial Security \u0026amp;amp; Growth\u0026lt;/strong\u0026gt;\u0026lt;/h4\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;401(k) Retirement Plan:\u0026lt;/strong\u0026gt; To help you plan for your financial future by offering both the plan and a 4% employer match (100% match on the first 3% contribution and 50% match on the next 2% contribution)\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;HSA \u0026amp;amp; FSA Plans:\u0026amp;nbsp; To help you plan for health related expenses on a pre-tax basis\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Employee Stock Purchase Program (ESPP):\u0026lt;/strong\u0026gt; Participate and receive a discount on company shares, allowing you to directly share in LivePerson\u0026#39;s success and growth.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Additional Insurances:\u0026lt;/strong\u0026gt; Basic and supplemental\u0026amp;nbsp; life insurance,\u0026amp;nbsp; Accidental Death \u0026amp;amp; Dismemberment (AD\u0026amp;amp;D) insurance, long-term and short-term disability insurance coverage, legal plan, identity theft protection plan, and critical illness supplemental insurance.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Development:\u0026lt;/strong\u0026gt; Access to internal professional development resources.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h4\u0026gt;\u0026lt;strong\u0026gt;👨‍👩‍👧‍👦 Time Away \u0026amp;amp; Family Support\u0026lt;/strong\u0026gt;\u0026lt;/h4\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Flexible Paid Time Off (PTO):\u0026lt;/strong\u0026gt; Discretionary PTO package for flexible days off with manager approval.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Paid Public Holidays.\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Generous Parental Leave Policy:\u0026lt;/strong\u0026gt; Including maternity/paternity support and fertility services.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h4\u0026gt;\u0026lt;strong\u0026gt;💻 Workplace Flexibility\u0026lt;/strong\u0026gt;\u0026lt;/h4\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Remote-First Model:\u0026lt;/strong\u0026gt; This role is fully remote (\u0026lt;strong\u0026gt;#LI-Remote\u0026lt;/strong\u0026gt;), offering excellent work-life balance and flexibility. We also maintain dedicated WeWork space for those who wish to meet colleagues or collaborate in person.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Why You’ll Love Working Here\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;As leaders in enterprise customer conversations, we celebrate diversity, empowering our team to forge impactful conversations globally. LivePerson is a place where uniqueness is embraced, growth is constant, and everyone is empowered to create their own success. We\u0026#39;re very proud to have earned recognition from Fast Company, Newsweek, and BuiltIn for being a top innovative, beloved, and remote-friendly workplace, and recognized by Gartner as a leader in the Conversational AI space.\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Belonging at LivePerson: Equal Opportunity Employer\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;We are committed to fostering an inclusive workplace and are proud to be an \u0026lt;strong\u0026gt;Equal Opportunity Employer (EOE)\u0026lt;/strong\u0026gt;. We believe that diverse perspectives drive innovation. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristics protected by US Federal, State, or Local law.\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Accessibility Commitment\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;LivePerson is dedicated to the accessibility needs of our applicants and employees. We provide \u0026lt;strong\u0026gt;reasonable accommodations\u0026lt;/strong\u0026gt; to job applicants with disabilities. Applicants who require a reasonable accommodation for any part of the application or hiring process should inform their recruiting contact upon initial connection.\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Important Candidate Notice\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;The talent acquisition team at LivePerson has recently been notified of a phishing scam targeting candidates applying for our open roles. Scammers have been posing as hiring managers and recruiters in an effort to access candidates\u0026#39; personal and financial information. The phishing scam is not isolated to only LivePerson and has been documented in news articles and media outlets.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Please note that any communication from our hiring teams at LivePerson regarding a job opportunity will only be made by a LivePerson employee with an \u0026lt;strong\u0026gt;@liveperson.com\u0026lt;/strong\u0026gt; email address. LivePerson does not ask for personal or financial information as part of our interview process, including but not limited to your social security number, online account passwords, credit card numbers, passport information, and other related banking information. If you have any questions and or concerns, please feel free to contact \u0026lt;strong\u0026gt;recruiting-lp@liveperson.com\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;","departments":[{"id":39407,"name":"Quota Carrying","child_ids":[],"parent_id":null}],"offices":[{"id":25506,"name":"United States","location":null,"child_ids":[112843,112844,25341,52726,63763,57118,25368],"parent_id":25366}]},{"absolute_url":"https://job-boards.greenhouse.io/liveperson/jobs/7602898","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3324949,"location":{"name":"Austin, Texas"},"metadata":[{"id":9194882,"name":"Bonus","value":"0.0","value_type":"number"}],"id":7602898,"updated_at":"2026-05-01T13:14:46-04:00","requisition_id":"LP14726","title":"Account Executive","company_name":"LivePerson","first_published":"2026-02-10T12:28:58-05:00","language":"en","application_deadline":null,"content":"\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location:\u0026lt;/strong\u0026gt; Denver, Colorado\u0026amp;nbsp; \u0026lt;strong\u0026gt;Remote Status:\u0026lt;/strong\u0026gt; Fully Remote (#LI-Remote)\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;LivePerson (NASDAQ: LPSN) is a leader in trusted enterprise conversational AI and digital transformation. The world\u0026#39;s leading brands use our award-winning Conversational Cloud platform to connect with millions of consumers. We power nearly a billion conversational interactions every month, providing uniquely rich data analytics and safety tools to unlock the power of conversational AI for better business outcomes. Fast Company named LivePerson the #1 Most Innovative AI Company in the world.\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Position Overview\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;As an \u0026lt;strong\u0026gt;Account Executive\u0026lt;/strong\u0026gt;, you will be a high-performing leader within our North American Enterprise Sales organization, responsible for accelerating our growth in one of our most strategic markets. You will serve as the primary architect for large-scale digital transformations that redefine how the United States leading brands interact with their customers. Your single most important outcome is to meet and exceed revenue growth objectives by positioning LivePerson’s AI-led value proposition to C-level stakeholders. Reporting to the \u0026lt;strong\u0026gt;Director, Sales\u0026lt;/strong\u0026gt;, this role sits within our Field Sales organization and is pivotal to our expansion within the US market.\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;You Will: Key Responsibilities \u0026amp;amp; Impact\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Strategic Sales \u0026amp;amp; Territory Leadership:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Formulate and execute a comprehensive go-to-market territory strategy to identify and qualify high-value opportunities within your target list.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Continuously build and maintain a robust sales pipeline, leveraging a variety of prospecting methods to ensure long-term revenue predictability.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive the end-to-end sales process for complex, transformational technology deals, ensuring a consistent track record of meeting and exceeding annual quotas.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Executive Engagement \u0026amp;amp; Value Positioning:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Target and engage key decision-makers across Sales, Marketing, IT, and Contact Centers to position LivePerson as a strategic partner.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Present high-impact business cases to C-level prospects, utilizing ROI analysis and data-led insights to articulate the value of Conversational AI.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Master the \u0026lt;strong\u0026gt;MEDDPICC\u0026lt;/strong\u0026gt; qualification framework to ensure rigorous deal management and accurate monthly/quarterly forecasting.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Cross-Functional Collaboration:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Act as the \u0026quot;CEO of your territory,\u0026quot; orchestrating internal resources including Inside Sales, Solution Consultants, Legal, Marketing, and Professional Services to deliver seamless customer experiences.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with the Product and Success teams to ensure the \u0026quot;voice of the customer\u0026quot; is reflected in our roadmap.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;You Have: Required Skills \u0026amp;amp; Qualifications\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Professional Experience \u0026amp;amp; Education:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;6+ years of professional sales experience\u0026lt;/strong\u0026gt;, with at least \u0026lt;strong\u0026gt;4+ years\u0026lt;/strong\u0026gt; specifically managing large, complex enterprise software sales\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven track record of success in SaaS, BPO, CX and CCaaS platforms, or online marketing sales environments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Extensive experience in \u0026lt;strong\u0026gt;Strategic Value-Based Selling\u0026lt;/strong\u0026gt;, including buyer group identification and complex business case definition.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bachelor\u0026#39;s Degree of equivalent\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Technical \u0026amp;amp; Operational Expertise:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Deep understanding of transformational technology and the ability to \u0026quot;nerd out\u0026quot; about AI applications and data-led decision-making.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Operational excellence in managing long sales cycles, with a disciplined approach to CRM hygiene and pipeline management.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with the digital transformation landscape in the US, including local consumer behaviors and enterprise procurement processes.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Attributes \u0026amp;amp; Mindset:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Growth Mindset:\u0026lt;/strong\u0026gt; You are curious, embrace coaching, and view feedback or failure as a mandatory fuel for growth.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Entrepreneurial Spirit:\u0026lt;/strong\u0026gt; You are a self-starter who thrives in fast-paced, dynamic environments and can inspire passion in others.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Customer-Obsessed:\u0026lt;/strong\u0026gt; You deliver excellence in service and are committed to fostering a collaborative team environment to achieve the best results for the client.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;The base salary range for this role will be between $110,000 to $140,000 USD. Final compensation will be determined by a variety of factors, including, but not limited to your location, skills, experience, education, and/or professional certifications.\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Our Benefits \u0026amp;amp; Perks\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;We are committed to supporting the complete well-being, health, financial security, family, and professional growth of our permanent employees.\u0026lt;/p\u0026gt;\n\u0026lt;h4\u0026gt;\u0026lt;strong\u0026gt;🏥 Health \u0026amp;amp; Wellbeing\u0026lt;/strong\u0026gt;\u0026lt;/h4\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Medical, Dental, and Vision Insurance:\u0026lt;/strong\u0026gt; Comprehensive plans to support your health needs.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Wellness Resources: Access to wellbeing resources and programs including our EAP plan.\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;Health \u0026amp;amp; Mental Support: Access a confidential and free Employee Assistance Program (EAP), providing professional counseling.\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;h4\u0026gt;\u0026lt;strong\u0026gt;💰 Financial Security \u0026amp;amp; Growth\u0026lt;/strong\u0026gt;\u0026lt;/h4\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;401(k) Retirement Plan:\u0026lt;/strong\u0026gt; To help you plan for your financial future by offering both the plan and a 4% employer match (100% match on the first 3% contribution and 50% match on the next 2% contribution)\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;HSA \u0026amp;amp; FSA Plans:\u0026amp;nbsp; To help you plan for health related expenses on a pre-tax basis\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Employee Stock Purchase Program (ESPP):\u0026lt;/strong\u0026gt; Participate and receive a discount on company shares, allowing you to directly share in LivePerson\u0026#39;s success and growth.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Additional Insurances:\u0026lt;/strong\u0026gt; Basic and supplemental\u0026amp;nbsp; life insurance,\u0026amp;nbsp; Accidental Death \u0026amp;amp; Dismemberment (AD\u0026amp;amp;D) insurance, long-term and short-term disability insurance coverage, legal plan, identity theft protection plan, and critical illness supplemental insurance.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Development:\u0026lt;/strong\u0026gt; Access to internal professional development resources.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h4\u0026gt;\u0026lt;strong\u0026gt;👨‍👩‍👧‍👦 Time Away \u0026amp;amp; Family Support\u0026lt;/strong\u0026gt;\u0026lt;/h4\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Flexible Paid Time Off (PTO):\u0026lt;/strong\u0026gt; Discretionary PTO package for flexible days off with manager approval.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Paid Public Holidays.\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Generous Parental Leave Policy:\u0026lt;/strong\u0026gt; Including maternity/paternity support and fertility services.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h4\u0026gt;\u0026lt;strong\u0026gt;💻 Workplace Flexibility\u0026lt;/strong\u0026gt;\u0026lt;/h4\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Remote-First Model:\u0026lt;/strong\u0026gt; This role is fully remote (\u0026lt;strong\u0026gt;#LI-Remote\u0026lt;/strong\u0026gt;), offering excellent work-life balance and flexibility. We also maintain dedicated WeWork space for those who wish to meet colleagues or collaborate in person.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Why You’ll Love Working Here\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;As leaders in enterprise customer conversations, we celebrate diversity, empowering our team to forge impactful conversations globally. LivePerson is a place where uniqueness is embraced, growth is constant, and everyone is empowered to create their own success. We\u0026#39;re very proud to have earned recognition from Fast Company, Newsweek, and BuiltIn for being a top innovative, beloved, and remote-friendly workplace, and recognized by Gartner as a leader in the Conversational AI space.\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Belonging at LivePerson: Equal Opportunity Employer\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;We are committed to fostering an inclusive workplace and are proud to be an \u0026lt;strong\u0026gt;Equal Opportunity Employer (EOE)\u0026lt;/strong\u0026gt;. We believe that diverse perspectives drive innovation. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristics protected by US Federal, State, or Local law.\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Accessibility Commitment\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;LivePerson is dedicated to the accessibility needs of our applicants and employees. We provide \u0026lt;strong\u0026gt;reasonable accommodations\u0026lt;/strong\u0026gt; to job applicants with disabilities. Applicants who require a reasonable accommodation for any part of the application or hiring process should inform their recruiting contact upon initial connection.\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Important Candidate Notice\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;The talent acquisition team at LivePerson has recently been notified of a phishing scam targeting candidates applying for our open roles. Scammers have been posing as hiring managers and recruiters in an effort to access candidates\u0026#39; personal and financial information. The phishing scam is not isolated to only LivePerson and has been documented in news articles and media outlets.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Please note that any communication from our hiring teams at LivePerson regarding a job opportunity will only be made by a LivePerson employee with an \u0026lt;strong\u0026gt;@liveperson.com\u0026lt;/strong\u0026gt; email address. LivePerson does not ask for personal or financial information as part of our interview process, including but not limited to your social security number, online account passwords, credit card numbers, passport information, and other related banking information. If you have any questions and or concerns, please feel free to contact \u0026lt;strong\u0026gt;recruiting-lp@liveperson.com\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;","departments":[{"id":39407,"name":"Quota Carrying","child_ids":[],"parent_id":null}],"offices":[{"id":25506,"name":"United States","location":null,"child_ids":[112843,112844,25341,52726,63763,57118,25368],"parent_id":25366}]},{"absolute_url":"https://job-boards.greenhouse.io/liveperson/jobs/7635444","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3366758,"location":{"name":"Bulgaria- Remote"},"metadata":[{"id":9194882,"name":"Bonus","value":"8800.0","value_type":"number"}],"id":7635444,"updated_at":"2026-03-31T12:57:05-04:00","requisition_id":"LP15825","title":"AppSec Engineer I","company_name":"LivePerson","first_published":"2026-02-25T10:16:35-05:00","language":"en","application_deadline":null,"content":"\u0026lt;p\u0026gt;LivePerson (NASDAQ: LPSN) is the global leader in enterprise conversations. Hundreds of the world’s leading brands — including HSBC, Chipotle, and Virgin Media — use our award-winning Conversational Cloud platform to connect with millions of consumers. We power nearly a billion conversational interactions every month, providing a uniquely rich data set and safety tools to unlock the power of Conversational AI for better customer experiences.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At LivePerson, we foster an inclusive workplace culture that encourages meaningful connection, collaboration, and innovation. Everyone is invited to ask questions, actively seek new ways to achieve success, nd reach their full potential. We are continually looking for ways to improve our products and make things better. This means spotting opportunities, solving ambiguities, and seeking effective solutions to the problems our customers care about.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt; \u0026lt;/span\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Overview:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The AppSec team at Liveperson is responsible for testing the security of LivePerson applications and environments, on-premises and cloud.\u0026amp;nbsp; All of our AppSec team members are expected to have a thorough understanding of complex IT systems and stay up to date with the latest security vulnerabilities, standards, systems and protocols, as well as testing tooling and methodologies.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role manages SDLC integrated application security testing tooling and integrations, drives risk reduction and vulnerability remediation and assists in the closing of discovered vulnerabilities and weaknesses.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The right candidate will have a can do, follow-up and follow through attitude. They will be able to understand and assess our environments for vulnerability and communicate the associated risk to internal and external stakeholders.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;You will:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Manage and enhance application security tools (Static Code Analysis, Open Source vulnerabilities tools, Dynamic Application Security tools, etc), integrations, and develop in-house application security automation tools\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Validate discovered vulnerabilities using code review skills and manual/semi-automatic tooling like Burp.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Validate external penetration test results and work with internal and external stakeholders.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Perform some security penetration tests (both application and infrastructure for Web and mobile applications)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work with the engineering and security teams to provide actionable reporting, find and explain security issues, suggest mitigations, and determine when issues are mitigated.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Stay up to date on the latest testing tools and techniques ensuring both your and the team is using the most effective and efficient methods.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Produce both high level and detailed reports and metrics to support data-based decisions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Assist in creating and updating Application Security procedures, policy, standards and guidelines\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Train, coach and mentor other members of the team, development and the broader LivePerson Security and Engineering teams.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;You have:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Understanding of software security architecture and design\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Broad experience of information security and AppSec testing techniques\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Have practical experience in an application security role with manual testing\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Solid understanding of cloud environments (GCP especially), web protocols, weaknesses and vulnerabilities\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Good working knowledge of current IT risks and experience testing, exploitation and mitigation techniques\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Working knowledge or experience with one or more of the following: Shell, Java, Python, or Node.js\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience developing automation and exploitation scripts\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience or strong interest in penetration testing, including cloud deployed applications\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to interact with a broad cross-section of personnel to explain security vulnerabilities\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Highly curious and dedicated to continuous learning\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent written and verbal communication skills\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Benefits: \u0026lt;/strong\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Health: medical, dental, and vision\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Time away: 28 vacation days\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Development: Generous tuition reimbursement and access to internal professional development resources.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Additional: Food Vouchers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;#LI-Remote\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Why you’ll love working here\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As leaders in enterprise customer conversations, we celebrate diversity, empowering our team to forge impactful conversations globally. LivePerson is a place where uniqueness is embraced, growth is constant, and everyone is empowered to create their own success. And, we\u0026#39;re very proud to have earned recognition from Fast Company, Newsweek, and BuiltIn for being a top innovative, beloved, and remote-friendly workplace.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Belonging at LivePerson:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are committed to the accessibility needs of applicants and employees. We provide reasonable accommodations to job applicants with physical or mental disabilities. Applicants with a disability who require reasonable accommodation for any part of the application or hiring process should inform their recruiting contact upon initial connection.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The talent acquisition team at LivePerson has recently been notified of a phishing scam targeting candidates applying for our open roles. Scammers have been posing as hiring managers and recruiters in an effort to access candidates\u0026#39; personal and financial information.\u0026amp;nbsp; This phishing scam is not isolated to only LivePerson and has been documented in news articles and media outlets.Please note that any communication from our hiring teams at LivePerson regarding a job opportunity will only be made by a LivePerson employee with an @\u0026lt;a href=\u0026quot;http://liveperson.com/\u0026quot;\u0026gt;liveperson.com\u0026lt;/a\u0026gt; email address.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;LivePerson does not ask for personal or financial information as part of our interview process, including but not limited to your social security number, online account passwords, credit card numbers, passport information and other related banking information. If you have any questions and or concerns, please feel free to contact\u0026amp;nbsp;\u0026lt;a href=\u0026quot;mailto:recruiting-lp@liveperson.com\u0026quot;\u0026gt;\u0026lt;span data-rich-links=\u0026quot;{\u0026amp;quot;per_n\u0026amp;quot;:\u0026amp;quot;recruiting-lp@liveperson.com\u0026amp;quot;,\u0026amp;quot;per_e\u0026amp;quot;:\u0026amp;quot;recruiting-lp@liveperson.com\u0026amp;quot;,\u0026amp;quot;type\u0026amp;quot;:\u0026amp;quot;person\u0026amp;quot;}\u0026quot;\u0026gt;recruiting-lp@liveperson.com\u0026lt;/span\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;","departments":[{"id":39409,"name":"CISO","child_ids":[],"parent_id":null}],"offices":[{"id":73773,"name":"Bulgaria","location":null,"child_ids":[73776,75255],"parent_id":25365}]},{"absolute_url":"https://job-boards.greenhouse.io/liveperson/jobs/7859634","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3423157,"location":{"name":"Australia"},"metadata":[{"id":9194882,"name":"Bonus","value":"24750.0","value_type":"number"}],"id":7859634,"updated_at":"2026-04-28T06:39:40-04:00","requisition_id":"LP17320","title":"Client Partner","company_name":"LivePerson","first_published":"2026-04-28T06:39:40-04:00","language":"en","application_deadline":null,"content":"\u0026lt;p\u0026gt;LivePerson (NASDAQ: LPSN) is a leader in trusted enterprise conversational AI and digital transformation. The world\u0026#39;s leading brands use our award-winning Conversational Cloud platform to connect with millions of consumers. We power nearly a billion conversational interactions every month, providing uniquely rich data analytics and safety tools to unlock the power of conversational AI for better business outcomes. Fast Company named LivePerson the #1 Most Innovative AI Company in the world.\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Position Overview\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;As a \u0026lt;strong\u0026gt;Client Partner\u0026lt;/strong\u0026gt; at LivePerson, you will play a critical role in driving business growth through strategic customer relationships and expansion into new markets and business lines. You will serve as a trusted advisor to clients, accountable for delivering revenue growth, customer satisfaction, and operational excellence. This role combines direct client engagement with strategic partner collaboration to deliver transformative outcomes for both LivePerson and our customers in the APJ region.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The single most important outcome for this role is the full ownership of customer P\u0026amp;amp;L performance, ensuring revenue and EBIT targets are consistently met or exceeded while strengthening LivePerson\u0026#39;s position as a strategic, long-term partner.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Reporting to the\u0026lt;strong\u0026gt; Director of Sales, APAC\u0026lt;/strong\u0026gt;, this role sits within our Global Sales organization and is pivotal to our expansion in the region.\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;You Will: Key Responsibilities \u0026amp;amp; Impact\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Drive Business Growth:\u0026lt;/strong\u0026gt; Develop and execute a robust pipeline strategy focused on growing revenue from both existing accounts and new market opportunities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Own the P\u0026amp;amp;L:\u0026lt;/strong\u0026gt; Take full accountability for customer P\u0026amp;amp;L performance, ensuring consistent achievement of revenue and EBIT targets.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Client Relationship Management:\u0026lt;/strong\u0026gt; Cultivate and manage senior-level relationships with client executives and C-level stakeholders.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Strategic Planning:\u0026lt;/strong\u0026gt; Lead regular updates on account performance and collaborate cross-functionally to align client goals with internal operations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Contract Ownership:\u0026lt;/strong\u0026gt; Oversee all aspects of customer contracts, renewals, and amendments to ensure alignment with company objectives.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Champion Innovation:\u0026lt;/strong\u0026gt; Represent customer needs and industry trends internally to shape product roadmaps and innovation priorities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Drive Solution Adoption:\u0026lt;/strong\u0026gt; Promote awareness and best practices for LivePerson’s Conversational AI solutions across client accounts.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Business Intelligence:\u0026lt;/strong\u0026gt; Monitor and analyze customer volumes, forecasts, and key performance metrics to inform strategy.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Partner Collaboration:\u0026lt;/strong\u0026gt; Work closely with regional partners to enhance customer experience and deliver high-quality support.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;You Have: Required Skills \u0026amp;amp; Qualifications\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Professional Experience:\u0026lt;/strong\u0026gt; Typically requires a minimum of \u0026lt;strong\u0026gt;6 years\u0026lt;/strong\u0026gt; of related experience with a Bachelor’s degree.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Strategic Expertise:\u0026lt;/strong\u0026gt; Proven track record of working with C-level executives and delivering strategic account growth in enterprise-level SaaS or Cloud solutions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Commercial Acumen:\u0026lt;/strong\u0026gt; Deep understanding of customer P\u0026amp;amp;L, forecasting, revenue planning, and complex contract negotiation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Problem Solving:\u0026lt;/strong\u0026gt; Ability to work on complex issues where analysis of situations requires an in-depth evaluation of variable factors.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Communication:\u0026lt;/strong\u0026gt; Exceptional stakeholder management skills, capable of translating complex technical concepts into clear business language for executive stakeholders.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Attributes:\u0026lt;/strong\u0026gt; A proactive, results-oriented mindset with a passion for continuous learning in AI and cloud technology.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Our Benefits \u0026amp;amp; Perks:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;We are committed to supporting the complete well-being, health, financial security, family, and professional growth of our permanent employees.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;🏥 Health \u0026amp;amp; Wellbeing\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Health \u0026amp;amp; Mental Support: Access a confidential and free Employee Assistance Program (EAP), providing professional counseling for you and your immediate family members.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Life \u0026amp;amp; Financial Protection: Your Life and Salary Continuance Insurance is fully paid by the company, offering peace of mind and financial security.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Health Insurance Coverage: Benefit from Medibank Health Insurance, with up to 80% of the premium paid by LivePerson (LP), extending coverage to you and your immediate family members.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;👨‍👩‍👧‍👦 Time Away \u0026amp;amp; Flexibility\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Generous parental leave policy\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;LP Care Days: You receive 5 additional paid \u0026quot;LP Care Days\u0026quot; per year to use for personal, family, or well-being needs. Once your annual leave is exhausted, we provide an \u0026lt;strong\u0026gt;extra 5 days of LP Care Days\u0026lt;/strong\u0026gt; to ensure you have the time to recharge and show up as your best self.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;💰 Financial \u0026amp;amp; Growth\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Employee Stock Program (ESPP): Participate in our Employee Stock Participation Program and receive a discount on company shares, allowing you to directly share in LivePerson\u0026#39;s success and growth.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Learning \u0026amp;amp; Development: We actively support your professional journey with robust programs for growth and learning development, including allocated stipends, ensuring you reach your full potential.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;💻 Workplace Flexibility\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Remote-First Model: This role is fully remote (#LI-Remote), offering excellent work-life balance and flexibility. We also maintain dedicated offices in Sydney and Melbourne for those who wish to meet colleagues or collaborate in person.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Why You’ll Love Working Here\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;As leaders in enterprise customer conversations, we celebrate diversity, empowering our team to forge impactful conversations globally. LivePerson is a place where uniqueness is embraced, growth is constant, and everyone is empowered to create their own success. We\u0026#39;re very proud to have earned recognition from Fast Company, Newsweek, and BuiltIn for being a top innovative, beloved, and remote-friendly workplace, and recognized by Gartner as a leader in the Conversational AI space.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Belonging at LivePerson\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are committed to fostering an inclusive workplace and are proud to be an Equal Opportunity Employer. We believe that diverse perspectives drive innovation. All qualified applicants will receive consideration for employment without regard to protected characteristics under Australian law.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Accessibility Commitment\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;LivePerson is dedicated to the accessibility needs of our applicants and employees. We provide reasonable adjustments to job applicants with disabilities. Applicants who require a reasonable adjustment for any part of the application or hiring process should inform their recruiting contact upon initial connection.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Important Candidate Notice:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The talent acquisition team at LivePerson has recently been notified of a phishing scam targeting candidates applying for our open roles. Scammers have been posing as hiring managers and recruiters in an effort to access candidates\u0026#39; personal and financial information.\u0026amp;nbsp; The phishing scam is not isolated to only LivePerson and has been documented in news articles and media outlets.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Please note that any communication from our hiring teams at LivePerson regarding a job opportunity will only be made by a LivePerson employee with an \u0026lt;a href=\u0026quot;http://liveperson.com\u0026quot;\u0026gt;@liveperson.com\u0026lt;/a\u0026gt; email address.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;LivePerson does not ask for personal or financial information as part of our interview process, including but not limited to your social security number, online account passwords, credit card numbers, passport information, and other related banking information. If you have any questions and or concerns, please feel free to contact \u0026lt;a href=\u0026quot;mailto:recruiting-lp@liveperson.com\u0026quot;\u0026gt;recruiting-lp@liveperson.com\u0026lt;/a\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;","departments":[{"id":39407,"name":"Quota Carrying","child_ids":[],"parent_id":null}],"offices":[{"id":25504,"name":"Australia","location":null,"child_ids":[73683,25505,62900,242116,242117],"parent_id":25369}]},{"absolute_url":"https://job-boards.greenhouse.io/liveperson/jobs/7873859","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3426466,"location":{"name":"Australia - Melbourne"},"metadata":[{"id":9194882,"name":"Bonus","value":"8870.0","value_type":"number"}],"id":7873859,"updated_at":"2026-05-03T21:08:18-04:00","requisition_id":"LP16538","title":"Commercial Operations \u0026 Compliance Coordinator","company_name":"LivePerson","first_published":"2026-05-03T21:08:18-04:00","language":"en","application_deadline":null,"content":"\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Engage Australia\u0026lt;/strong\u0026gt; a premier entity of\u0026lt;strong\u0026gt; \u0026lt;strong data-path-to-node=\u0026quot;9,0,0\u0026quot; data-index-in-node=\u0026quot;70\u0026quot;\u0026gt;LivePerson \u0026lt;/strong\u0026gt;\u0026lt;/strong\u0026gt;is a leading specialist in Contact Centre technology and operations. Since our inception in 2009, we have served as a trusted partner for organizations seeking to deliver consistent, high-quality customer experiences. Our strength lies in our onshore expertise. From initial solution design to 24/7 technical support, we provide a comprehensive \u0026quot;one-stop shop\u0026quot; for CCaaS. We pride ourselves on our ability to translate complex business demands into streamlined technical solutions for some of Australia’s most iconic brands.\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Position Overview\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;As the \u0026lt;strong\u0026gt;Commercial Operations \u0026amp;amp; Compliance Coordinator\u0026lt;/strong\u0026gt;, you will be the engine room of our business operations, ensuring that our commercial, financial, and digital foundations are seamless. You will act in a supporting role\u0026amp;nbsp; to ensure\u0026amp;nbsp; vendor financial accuracy and provide input into our brand’s digital presence and industry certifications. Your single most important outcome is to ensure Engage remains commercially organized, audit-ready (ISO), and professionally represented to our prospective and existing Tier-1 clients.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Team Context:\u0026lt;/strong\u0026gt; Reporting to the Vice President, this role sits at the intersection of Finance, Sales, and Corporate Governance.\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;You Will: Key Responsibilities \u0026amp;amp; Impact\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Financial \u0026amp;amp; Vendor Operations:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Manage the end-to-end Purchase Order process and perform rigorous audits of vendor invoices to ensure 100% billing accuracy.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Act as a commercial point of contact for vendor relationships, resolving discrepancies proactively to maintain strong supply-chain health.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support the finance function by ensuring all commercial documentation is filed and reconciled correctly.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Commercial Enablement \u0026amp;amp; Presentation:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Organize and maintain \u0026quot;Commercial Packs\u0026quot; and sales collateral, ensuring the team has immediate access to up-to-date pricing and contract templates.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop brand consistent slides and document templates Be responsible for assisting in driving progress on non client facing initiatives within the business e.g. managing internal suppliers for website updates.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Compliance \u0026amp;amp; ISO Management:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Project manage the \u0026lt;strong\u0026gt;ISO accreditation process\u0026lt;/strong\u0026gt; for Engage, working with the ISMS owner and ISO coordinator to manage documentation and internal audits to meet international standards.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain the central repository for all compliance-related certificates and business process manuals.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Administrative Strategy:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Provide high-level administrative support to the leadership team, ensuring organizational efficiency during high-growth periods.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;You Have: Required Skills \u0026amp;amp; Qualifications\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Professional Experience \u0026amp;amp; Education:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;3+ years of experience in a Business Operations, Commercial Coordination, or Senior Admin role, preferably within the Tech or Managed Services sector. Experience or exposure to contact centre technology, whilst not essential, is an advantage.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven experience in managing financial administration (POs, Invoicing, and Vendor reconciliation).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Prior experience or a strong understanding of \u0026lt;strong\u0026gt;ISO certification\u0026lt;/strong\u0026gt; standards (e.g., ISO 9001 or 27001) is highly regarded.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Technical Expertise:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Web \u0026amp;amp; Design:\u0026lt;/strong\u0026gt; Proficiency with CMS platforms (e.g., WordPress, Wix, or Webflow) and a sharp eye for design using PowerPoint or Canva.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Systems:\u0026lt;/strong\u0026gt; Experience with project management tools (e.g., Jira,Smartsheets , or Monday.com).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Documentation:\u0026lt;/strong\u0026gt; Advanced skills in the Microsoft Office Suite or Google Suite, specifically Excel for data reconciliation and PowerPoint for client-facing decks.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Attributes \u0026amp;amp; Mindset:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Meticulous Attention to Detail:\u0026lt;/strong\u0026gt; You catch the small errors in an invoice or a slide deck that others miss.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;The \u0026quot;Generalist\u0026quot; Mindset:\u0026lt;/strong\u0026gt; You are equally comfortable auditing a spreadsheet as you are updating a website or writing a process manual.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Self-Starter:\u0026lt;/strong\u0026gt; The ability to take ownership of internal projects\u0026amp;nbsp; and remain organised with minimal day-to-day supervision.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Confident Communication: Confident in reaching out to internal teams and vendors at various levels of management.\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Our Benefits \u0026amp;amp; Perks\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;At Engage, we are committed to supporting the complete well-being, health, financial security, family, and professional growth of our team. We believe that our onshore expertise is our greatest asset, and we invest accordingly.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Health \u0026amp;amp; Wellbeing\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Health \u0026amp;amp; Mental Support:\u0026lt;/strong\u0026gt; Access a confidential and free Employee Assistance Program (EAP), providing professional counseling and support for you and your immediate family members.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Financial Security:\u0026lt;/strong\u0026gt; We provide comprehensive insurance options to offer you and your family peace of much-needed peace of mind and financial protection.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Health Insurance Partnerships:\u0026lt;/strong\u0026gt; Benefit from corporate healthcare rates and support designed to keep you and your family healthy.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Time Away \u0026amp;amp; Flexibility\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Generous Parental Leave:\u0026lt;/strong\u0026gt; Support for growing families to ensure you can focus on what matters most during life’s big milestones.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Financial \u0026amp;amp; Growth\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Performance Recognition:\u0026lt;/strong\u0026gt; We celebrate wins. Our team members share in the company’s success through performance-based recognition.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Workplace Flexibility\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Hybrid Work Model:\u0026lt;/strong\u0026gt; We offer a flexible, modern work environment. While we value the collaboration that happens in our physical spaces, we support remote flexibility to help you balance your professional and personal life.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Why You’ll Love Working at Engage\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As leaders in Australian contact centre technology, we celebrate the expertise and diversity of our people. Engage is a place where complex technical challenges meet human-centric solutions. We are proud of our reputation for translating intricate business demands into streamlined success for Australia’s most iconic brands. Here, your contribution is visible, your growth is supported, and your work directly impacts the customer experience of millions.\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Belonging at Engage\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;We are committed to fostering an inclusive workplace and are proud to be an Equal Opportunity Employer. We believe that diverse perspectives drive the innovation required to solve complex problems. All qualified applicants will receive consideration for employment without regard to protected characteristics under Australian law.\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Accessibility Commitment\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;Engage is dedicated to the accessibility needs of our applicants and employees. We provide reasonable adjustments to job applicants with disabilities. If you require a reasonable adjustment for any part of the application or hiring process, please let your recruiting contact know.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Important Candidate Notice:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The talent acquisition team at LivePerson has recently been notified of a phishing scam targeting candidates applying for our open roles. Scammers have been posing as hiring managers and recruiters in an effort to access candidates\u0026#39; personal and financial information.\u0026amp;nbsp; The phishing scam is not isolated to only LivePerson and has been documented in news articles and media outlets.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Please note that any communication from our hiring teams would be from\u0026amp;nbsp; LivePerson regarding a job opportunity will only be made by a LivePerson employee with an \u0026lt;a href=\u0026quot;http://liveperson.com\u0026quot;\u0026gt;@liveperson.com\u0026lt;/a\u0026gt; email address.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/p\u0026gt;","departments":[{"id":39378,"name":"Engage","child_ids":[],"parent_id":null}],"offices":[{"id":25504,"name":"Australia","location":null,"child_ids":[73683,25505,62900,242116,242117],"parent_id":25369}]},{"absolute_url":"https://job-boards.greenhouse.io/liveperson/jobs/7859632","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3423155,"location":{"name":"Bulgaria- Remote"},"metadata":[{"id":9194882,"name":"Bonus","value":"3800.0","value_type":"number"}],"id":7859632,"updated_at":"2026-04-29T07:59:41-04:00","requisition_id":"LP17289","title":"Customer Response Specialist","company_name":"LivePerson","first_published":"2026-04-29T07:59:41-04:00","language":"en","application_deadline":null,"content":"\u0026lt;p\u0026gt;LivePerson (NASDAQ: LPSN) is the global leader in enterprise conversations. Hundreds of the world’s leading brands — including HSBC, Chipotle, and Virgin Media — use our award-winning Conversational Cloud platform to connect with millions of consumers. We power nearly a billion conversational interactions every month, providing a uniquely rich data set and safety tools to unlock the power of Conversational AI for better customer experiences.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At LivePerson, we foster an inclusive workplace culture that encourages meaningful connection, collaboration, and innovation. Everyone is invited to ask questions, actively seek new ways to achieve success, nd reach their full\u0026amp;nbsp;potential. We are continually looking for ways to improve our products and make things better. This means spotting opportunities, solving ambiguities, and seeking effective solutions to the problems our customers care about.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a Customer Response Specialist, you\u0026#39;ll be responsible for promptly addressing customer inquiries and concerns via phone, email, web messaging, or alternate channels. Your primary goal will be to provide exceptional customer service by resolving issues efficiently and ensuring a positive customer experience. This role involves using various software systems to access customer accounts, monitor and diagnose customer-specific alerts, document interactions, and escalate complex issues when necessary. Success in this position requires strong interpersonal skills, empathy, and the ability to adapt to different organizational and customer needs. In this role, you\u0026#39;ll collaborate closely with the Network Operations Center (NOC), Technical Support Engineers, and Engineering teams to manage incidents and resolve complex issues efficiently. You\u0026#39;ll serve as a liaison between customers and internal teams, facilitating clear communication and updates on issue resolution progress.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;In this role, you will be:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Correctly prioritizing cases in real-time based on existing definitions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify and effectively manage crisis scenarios, including high-priority issues\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Performing customer-facing incident management responsibilities\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Managing break/lunch assignments to ensure adequate coverage\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Effectively leveraging team members to meet SLAs in times of high volumes to minimize missed support opportunities\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Promoting high NPS\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Being the technical and soft skills lead, ensuring that established processes and procedures are followed\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Promoting effective communication between team members\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;The Point of Contact for internal customer questions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Answering web messaging conversations and phone calls from customers, and managing inquiries from internal teams\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Monitoring, diagnosing, and proactively communicating customer-specific alerts internally and externally\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your required skillset:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Communicating effectively with customers regardless of their English proficiency or technical skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Prioritizing competing inquiries to ensure all customers are serviced according to established SLAs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Simplifying technical information for easy understanding\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Applying a proactive and analytical mindset to question and improve established processes and procedures\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Naturally curious about exploring technical challenges and solutions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrating competent knowledge of HTML and CSS\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Troubleshooting REST/SOAP APIs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Applying networking knowledge, including IP addresses, firewalls, and web filters\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Using browser-based tools to troubleshoot reported issues - cache, cookies, and network tab/dev tools\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Diagnosing issues using log analytics and monitoring tools\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Additional skills (Plus): SQL for reading and writing queries\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Additional skills (Plus): Troubleshooting in JavaScript\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Additional skills (Plus): Prior experience in Leadership roles\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What you need for success:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;3+ years of experience in a technical role, support preferred\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Obsession with providing an exceptional customer experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability and willingness to work in shifts in a 24x7 operation, including nights, weekends, and holidays\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Displays a calm demeanor in critical situations\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to work independently and also as part of a collaborative team\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Leads by example with a strong commitment to our company values\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strives for continuous improvement and long-term success within the role and team.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent English language skills in written and spoken communication\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hands-on experience with front and backend application support\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Benefits: \u0026lt;/strong\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Health: medical, dental, and vision\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Time away: 28 vacation days\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Development: Generous tuition reimbursement and access to internal professional development resources.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Additional: Food Vouchers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Multisport card\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;#LI-Remote\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Why you’ll love working here\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As leaders in enterprise customer conversations, we celebrate diversity, empowering our team to forge impactful conversations globally. LivePerson is a place where uniqueness is embraced, growth is constant, and everyone is empowered to create their own success. And, we\u0026#39;re very proud to have earned recognition from Fast Company, Newsweek, and BuiltIn for being a top innovative, beloved, and remote-friendly workplace.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Belonging at LivePerson:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are committed to the accessibility needs of applicants and employees. We provide reasonable accommodations to job applicants with physical or mental disabilities. Applicants with a disability who require reasonable accommodation for any part of the application or hiring process should inform their recruiting contact upon initial connection.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The talent acquisition team at LivePerson has recently been notified of a phishing scam targeting candidates applying for our open roles. Scammers have been posing as hiring managers and recruiters in an effort to access candidates\u0026#39; personal and financial information.\u0026amp;nbsp; This phishing scam is not isolated to only LivePerson and has been documented in news articles and media outlets.Please note that any communication from our hiring teams at LivePerson regarding a job opportunity will only be made by a LivePerson employee with an @\u0026lt;a href=\u0026quot;http://liveperson.com/\u0026quot;\u0026gt;liveperson.com\u0026lt;/a\u0026gt; email address.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;L\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026amp;nbsp;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;","departments":[{"id":225680,"name":"Global Support","child_ids":[151249],"parent_id":null}],"offices":[{"id":73773,"name":"Bulgaria","location":null,"child_ids":[73776,75255],"parent_id":25365}]},{"absolute_url":"https://job-boards.greenhouse.io/liveperson/jobs/7728936","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3392234,"location":{"name":"Dallas, Texas"},"metadata":[{"id":9194882,"name":"Bonus","value":"11700.0","value_type":"number"}],"id":7728936,"updated_at":"2026-04-29T15:31:17-04:00","requisition_id":"LP16326","title":"DevOps Engineer","company_name":"LivePerson","first_published":"2026-03-18T10:58:23-04:00","language":"en","application_deadline":null,"content":"\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location:\u0026lt;/strong\u0026gt; Dallas, Texas\u0026amp;nbsp; \u0026lt;strong\u0026gt;Remote Status:\u0026lt;/strong\u0026gt; Hybrid\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;LivePerson (NASDAQ: LPSN) is a leader in trusted enterprise conversational AI and digital transformation. The world\u0026#39;s leading brands use our award-winning Conversational Cloud platform to connect with millions of consumers. We power nearly a billion conversational interactions every month, providing uniquely rich data analytics and safety tools to unlock the power of conversational AI for better business outcomes. Fast Company named LivePerson the #1 Most Innovative AI Company in the world.\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Position Overview\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;LivePerson transforms customer care from voice calls to mobile messaging. Our cloud-based software platform, LiveEngage, allows brands with millions of customers and tens of thousands of care agents to deliver digital at scale. The market leader in real-time intelligent customer engagement. As a B2B SaaS company with 20 years of experience and the heart of a startup, we work day in and day out to help our customers live out our mission of creating lasting, meaningful connections with their customers.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Cloud Devops team at Liveperson is looking for a\u0026lt;strong\u0026gt; Junior DevOps Engineer\u0026lt;/strong\u0026gt;: a candidate that takes on challenges, continuously expands his area of expertise and naturally takes ownership of his work. The ideal candidate has a strong engineering background, an eagerness to follow good practices and a desire to apply his skills in the field of DevOps.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We will provide you the grounds to succeed, an embracing working environment and very complex and interesting technical challenges to solve.\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;You Will: Key Responsibilities \u0026amp;amp; Impact\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Develop and maintain automation solutions using Python, Terraform, Ansible, and Bash to streamline deployment, configuration, and management of infrastructure and applications.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate closely with development, operations, and other cross-functional teams to understand project requirements, create automation strategies, and deploy efficient solutions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Utilize cloud technologies and services, with a preference for Google Cloud Platform (GCP), to architect and manage scalable, secure, and highly available infrastructure.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Troubleshoot issues across development, testing, and production environments, ensuring rapid resolution and minimal downtime\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;You Have: Required Skills \u0026amp;amp; Qualifications\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Bachelor\u0026#39;s degree in Computer Science, Engineering, or a related field, or equivalent practical experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven experience of 2 years\u0026amp;nbsp; in Python programming with a focus on automation and scripting.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hands-on experience with containerization technologies like Docker and orchestration tools such as Kubernetes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;knowledge of infrastructure-as-code tools like Terraform and configuration management tools like Ansible.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent problem-solving and communication skills.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven ability to work effectively in a collaborative team environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Live within commutable distance to Dallas, Texas\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;The salary range for this role will be between $90,000 - $110,000 USD. Final compensation will be determined by a variety of factors, including, but not limited to your location, skills, experience, education, and/or professional certifications.\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Our Benefits \u0026amp;amp; Perks\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;We are committed to supporting the complete well-being, health, financial security, family, and professional growth of our permanent employees.\u0026lt;/p\u0026gt;\n\u0026lt;h4\u0026gt;\u0026lt;strong\u0026gt;🏥 Health \u0026amp;amp; Wellbeing\u0026lt;/strong\u0026gt;\u0026lt;/h4\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Medical, Dental, and Vision Insurance:\u0026lt;/strong\u0026gt; Comprehensive plans to support your health needs.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Wellness Resources: Access to wellbeing resources and programs including our EAP plan.\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;Health \u0026amp;amp; Mental Support: Access a confidential and free Employee Assistance Program (EAP), providing professional counseling.\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;h4\u0026gt;\u0026lt;strong\u0026gt;💰 Financial Security \u0026amp;amp; Growth\u0026lt;/strong\u0026gt;\u0026lt;/h4\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;401(k) Retirement Plan:\u0026lt;/strong\u0026gt; To help you plan for your financial future by offering both the plan and a 4% employer match (100% match on the first 3% contribution and 50% match on the next 2% contribution)\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;HSA \u0026amp;amp; FSA Plans:\u0026amp;nbsp; To help you plan for health related expenses on a pre-tax basis\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Employee Stock Purchase Program (ESPP):\u0026lt;/strong\u0026gt; Participate and receive a discount on company shares, allowing you to directly share in LivePerson\u0026#39;s success and growth.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Additional Insurances:\u0026lt;/strong\u0026gt; Basic and supplemental\u0026amp;nbsp; life insurance,\u0026amp;nbsp; Accidental Death \u0026amp;amp; Dismemberment (AD\u0026amp;amp;D) insurance, long-term and short-term disability insurance coverage, legal plan, identity theft protection plan, and critical illness supplemental insurance.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Development:\u0026lt;/strong\u0026gt; Access to internal professional development resources.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h4\u0026gt;\u0026lt;strong\u0026gt;👨‍👩‍👧‍👦 Time Away \u0026amp;amp; Family Support\u0026lt;/strong\u0026gt;\u0026lt;/h4\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Flexible Paid Time Off (PTO):\u0026lt;/strong\u0026gt; Discretionary PTO package for flexible days off with manager approval.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Paid Public Holidays.\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Generous Parental Leave Policy:\u0026lt;/strong\u0026gt; Including maternity/paternity support and fertility services.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h4\u0026gt;\u0026lt;strong\u0026gt;💻 Workplace Flexibility\u0026lt;/strong\u0026gt;\u0026lt;/h4\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Remote-First Model:\u0026lt;/strong\u0026gt; This role is fully remote (\u0026lt;strong\u0026gt;#LI-Remote\u0026lt;/strong\u0026gt;), offering excellent work-life balance and flexibility. We also maintain dedicated WeWork space for those who wish to meet colleagues or collaborate in person.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Why You’ll Love Working Here\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;As leaders in enterprise customer conversations, we celebrate diversity, empowering our team to forge impactful conversations globally. LivePerson is a place where uniqueness is embraced, growth is constant, and everyone is empowered to create their own success. We\u0026#39;re very proud to have earned recognition from Fast Company, Newsweek, and BuiltIn for being a top innovative, beloved, and remote-friendly workplace, and recognized by Gartner as a leader in the Conversational AI space.\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Belonging at LivePerson: Equal Opportunity Employer\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;We are committed to fostering an inclusive workplace and are proud to be an \u0026lt;strong\u0026gt;Equal Opportunity Employer (EOE)\u0026lt;/strong\u0026gt;. We believe that diverse perspectives drive innovation. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristics protected by US Federal, State, or Local law.\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Accessibility Commitment\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;LivePerson is dedicated to the accessibility needs of our applicants and employees. We provide \u0026lt;strong\u0026gt;reasonable accommodations\u0026lt;/strong\u0026gt; to job applicants with disabilities. Applicants who require a reasonable accommodation for any part of the application or hiring process should inform their recruiting contact upon initial connection.\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Important Candidate Notice\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;The talent acquisition team at LivePerson has recently been notified of a phishing scam targeting candidates applying for our open roles. Scammers have been posing as hiring managers and recruiters in an effort to access candidates\u0026#39; personal and financial information. The phishing scam is not isolated to only LivePerson and has been documented in news articles and media outlets.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Please note that any communication from our hiring teams at LivePerson regarding a job opportunity will only be made by a LivePerson employee with an \u0026lt;strong\u0026gt;@liveperson.com\u0026lt;/strong\u0026gt; email address. LivePerson does not ask for personal or financial information as part of our interview process, including but not limited to your social security number, online account passwords, credit card numbers, passport information, and other related banking information. If you have any questions and or concerns, please feel free to contact \u0026lt;strong\u0026gt;recruiting-lp@liveperson.com\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026amp;nbsp;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;","departments":[{"id":89560,"name":"Cloud","child_ids":[],"parent_id":null}],"offices":[{"id":25506,"name":"United States","location":null,"child_ids":[112843,112844,25341,52726,63763,57118,25368],"parent_id":25366}]},{"absolute_url":"https://job-boards.greenhouse.io/liveperson/jobs/7773158","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3255357,"location":{"name":"Remote-USA"},"metadata":[{"id":9194882,"name":"Bonus","value":"94500.0","value_type":"number"}],"id":7773158,"updated_at":"2026-04-01T14:10:26-04:00","requisition_id":"LP13180","title":"Director of Product Management","company_name":"LivePerson","first_published":"2026-04-01T12:35:36-04:00","language":"en","application_deadline":null,"content":"\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location:\u0026lt;/strong\u0026gt; USA\u0026amp;nbsp; \u0026lt;strong\u0026gt;Remote Status:\u0026lt;/strong\u0026gt; Fully Remote (#LI-Remote)\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;LivePerson (NASDAQ: LPSN) is a leader in trusted enterprise conversational AI and digital transformation. The world\u0026#39;s leading brands use our award-winning Conversational Cloud platform to connect with millions of consumers. We power nearly a billion conversational interactions every month, providing uniquely rich data analytics and safety tools to unlock the power of conversational AI for better business outcomes. Fast Company named LivePerson the #1 Most Innovative AI Company in the world.\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Position Overview\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;Our goal is to solve \u0026quot;AI Paralysis\u0026quot; for the enterprise by establishing Syntrix as the industry\u0026#39;s leading Strategic AI Assurance Platform. We are seeking a \u0026lt;strong\u0026gt;Director of Product Management \u0026lt;/strong\u0026gt;to be the single-threaded owner and go-to person for the Syntrix product.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This is a critical leadership role that sits at the intersection of product strategy, AI innovation, and customer trust. You will be responsible for the entire product lifecycle, from defining the vision and strategy to overseeing its execution and market success. You will lead a team of product managers and designers, including hiring for the Product Designer role focused on our AI Simulation \u0026amp;amp; Governance portfolio. This role is instrumental in shaping the future of AI adoption for our customers.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;You Will: Key Responsibilities \u0026amp;amp; Impact\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Product Strategy and Vision:\u0026lt;/strong\u0026gt; Define and articulate a clear, compelling product vision for Syntrix, establishing it as the definitive platform for AI Predictability and Operational Readiness.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Roadmap Development \u0026amp;amp; Execution:\u0026lt;/strong\u0026gt; Own the end-to-end product lifecycle. Develop and manage a data-driven roadmap that balances long-term vision with agile execution, prioritizing initiatives based on customer needs, market trends, and strategic goals.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Team Leadership and Mentorship:\u0026lt;/strong\u0026gt; Lead, hire, and mentor a high-performing team of product managers and designers. Foster a culture of innovation, accountability, and customer-centricity to deliver cohesive, human-centered experiences.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Cross-Functional Leadership:\u0026lt;/strong\u0026gt; Serve as the primary partner for Engineering, AI Research, Design, Marketing, and Sales leaders to ensure seamless product development, launch, and adoption. Drive alignment on the Syntrix strategy across the entire organization.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Go-to-Market \u0026amp;amp; Customer Focus:\u0026lt;/strong\u0026gt; Partner with Product Marketing to define the go-to-market strategy, messaging, and positioning. Engage deeply with enterprise customers to understand their challenges with AI adoption and translate those insights into impactful product requirements.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Thought Leadership \u0026amp;amp; External Engagement: \u0026lt;/strong\u0026gt;Represent LivePerson externally as a thought leader in AI Assurance. Communicate the product vision and value to customers, industry analysts, and at public events.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;You Have: Required Skills \u0026amp;amp; Qualifications\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Advanced Degree and Experience: \u0026lt;/strong\u0026gt;A Master\u0026#39;s or Ph.D is a must.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Product Leadership Experience:\u0026lt;/strong\u0026gt; 10+ years of product management experience, with at least 3-5 years in a leadership capacity managing and mentoring a team of product managers and/or designers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Enterprise \u0026amp;amp; AI Domain Expertise:\u0026lt;/strong\u0026gt; A proven track record of delivering successful enterprise SaaS products in AI/ML, data analytics, or developer-focused domains. Must possess a deep understanding of the barriers to enterprise AI adoption and a strong technical grasp of modern AI technologies, including LLMs, Generative AI, and simulation platforms.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Strategic and Visionary Leadership:\u0026lt;/strong\u0026gt; Demonstrated ability to develop and execute a strategic product vision, balancing long-term goals with the immediate needs of the business and customers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Proven Track Record of Shipping AI Products:\u0026lt;/strong\u0026gt; A strong history of leading AI projects from conception to successful deployment as customer-facing products, with a focus on creating tangible business value.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Strong Business Acumen and Customer Focus:\u0026lt;/strong\u0026gt; Experience in a customer-facing role, with the ability to effectively communicate complex technical concepts to both technical and non-technical audiences, and a proven ability to partner with sales and other business units to drive customer success.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Cross-Functional Collaboration:\u0026lt;/strong\u0026gt; Tangible experience working effectively across different departments and with various stakeholders, from sales and marketing to legal and compliance, to ensure the successful and responsible deployment of AI technologies.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h4\u0026gt;\u0026lt;strong\u0026gt;Nice to Have:\u0026lt;/strong\u0026gt;\u0026lt;/h4\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience with AI Governance, Risk, and Compliance (GRC) frameworks.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with call centers, such as human agent training, bot agent verification, as well as applying AI agents in call centers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience designing and launching products for technical users, such as developers or data scientists.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;The salary range for this role will be between $210,000 - $230,000 USD. Final compensation will be determined by a variety of factors, including, but not limited to your location, skills, experience, education, and/or professional certifications.\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Our Benefits \u0026amp;amp; Perks\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;We are committed to supporting the complete well-being, health, financial security, family, and professional growth of our permanent employees.\u0026lt;/p\u0026gt;\n\u0026lt;h4\u0026gt;\u0026lt;strong\u0026gt;🏥 Health \u0026amp;amp; Wellbeing\u0026lt;/strong\u0026gt;\u0026lt;/h4\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Medical, Dental, and Vision Insurance:\u0026lt;/strong\u0026gt; Comprehensive plans to support your health needs.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Wellness Resources: Access to wellbeing resources and programs including our EAP plan.\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;Health \u0026amp;amp; Mental Support: Access a confidential and free Employee Assistance Program (EAP), providing professional counseling.\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;h4\u0026gt;\u0026lt;strong\u0026gt;💰 Financial Security \u0026amp;amp; Growth\u0026lt;/strong\u0026gt;\u0026lt;/h4\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;401(k) Retirement Plan:\u0026lt;/strong\u0026gt; To help you plan for your financial future by offering both the plan and a 4% employer match (100% match on the first 3% contribution and 50% match on the next 2% contribution)\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;HSA \u0026amp;amp; FSA Plans:\u0026amp;nbsp; To help you plan for health related expenses on a pre-tax basis\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Employee Stock Purchase Program (ESPP):\u0026lt;/strong\u0026gt; Participate and receive a discount on company shares, allowing you to directly share in LivePerson\u0026#39;s success and growth.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Additional Insurances:\u0026lt;/strong\u0026gt; Basic and supplemental\u0026amp;nbsp; life insurance,\u0026amp;nbsp; Accidental Death \u0026amp;amp; Dismemberment (AD\u0026amp;amp;D) insurance, long-term and short-term disability insurance coverage, legal plan, identity theft protection plan, and critical illness supplemental insurance.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Development:\u0026lt;/strong\u0026gt; Access to internal professional development resources.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h4\u0026gt;\u0026lt;strong\u0026gt;👨‍👩‍👧‍👦 Time Away \u0026amp;amp; Family Support\u0026lt;/strong\u0026gt;\u0026lt;/h4\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Flexible Paid Time Off (PTO):\u0026lt;/strong\u0026gt; Discretionary PTO package for flexible days off with manager approval.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Paid Public Holidays.\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Generous Parental Leave Policy:\u0026lt;/strong\u0026gt; Including maternity/paternity support and fertility services.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h4\u0026gt;\u0026lt;strong\u0026gt;💻 Workplace Flexibility\u0026lt;/strong\u0026gt;\u0026lt;/h4\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Remote-First Model:\u0026lt;/strong\u0026gt; This role is fully remote (\u0026lt;strong\u0026gt;#LI-Remote\u0026lt;/strong\u0026gt;), offering excellent work-life balance and flexibility. We also maintain dedicated WeWork space for those who wish to meet colleagues or collaborate in person.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Why You’ll Love Working Here\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;As leaders in enterprise customer conversations, we celebrate diversity, empowering our team to forge impactful conversations globally. LivePerson is a place where uniqueness is embraced, growth is constant, and everyone is empowered to create their own success. We\u0026#39;re very proud to have earned recognition from Fast Company, Newsweek, and BuiltIn for being a top innovative, beloved, and remote-friendly workplace, and recognized by Gartner as a leader in the Conversational AI space.\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Belonging at LivePerson: Equal Opportunity Employer\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;We are committed to fostering an inclusive workplace and are proud to be an \u0026lt;strong\u0026gt;Equal Opportunity Employer (EOE)\u0026lt;/strong\u0026gt;. We believe that diverse perspectives drive innovation. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristics protected by US Federal, State, or Local law.\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Accessibility Commitment\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;LivePerson is dedicated to the accessibility needs of our applicants and employees. We provide \u0026lt;strong\u0026gt;reasonable accommodations\u0026lt;/strong\u0026gt; to job applicants with disabilities. Applicants who require a reasonable accommodation for any part of the application or hiring process should inform their recruiting contact upon initial connection.\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Important Candidate Notice\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;The talent acquisition team at LivePerson has recently been notified of a phishing scam targeting candidates applying for our open roles. Scammers have been posing as hiring managers and recruiters in an effort to access candidates\u0026#39; personal and financial information. The phishing scam is not isolated to only LivePerson and has been documented in news articles and media outlets.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Please note that any communication from our hiring teams at LivePerson regarding a job opportunity will only be made by a LivePerson employee with an \u0026lt;strong\u0026gt;@liveperson.com\u0026lt;/strong\u0026gt; email address. LivePerson does not ask for personal or financial information as part of our interview process, including but not limited to your social security number, online account passwords, credit card numbers, passport information, and other related banking information. If you have any questions and or concerns, please feel free to contact \u0026lt;strong\u0026gt;recruiting-lp@liveperson.com\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;","departments":[{"id":66301,"name":"Data Science","child_ids":[],"parent_id":null}],"offices":[{"id":25506,"name":"United States","location":null,"child_ids":[112843,112844,25341,52726,63763,57118,25368],"parent_id":25366}]},{"absolute_url":"https://job-boards.greenhouse.io/liveperson/jobs/7645469","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3368511,"location":{"name":"New York City, New York"},"metadata":[{"id":9194882,"name":"Bonus","value":"13950.0","value_type":"number"}],"id":7645469,"updated_at":"2026-05-05T14:42:16-04:00","requisition_id":"LP15832","title":"Full Stack Software Developer","company_name":"LivePerson","first_published":"2026-03-16T15:25:02-04:00","language":"en","application_deadline":null,"content":"\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location:\u0026lt;/strong\u0026gt; USA \u0026lt;strong\u0026gt;Remote Status:\u0026lt;/strong\u0026gt; Fully Remote (#LI-Remote)\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;LivePerson (NASDAQ: LPSN) is a leader in trusted enterprise conversational AI and digital transformation. The world\u0026#39;s leading brands use our award-winning Conversational Cloud platform to connect with millions of consumers. We power nearly a billion conversational interactions every month, providing uniquely rich data analytics and safety tools to unlock the power of conversational AI for better business outcomes. Fast Company named LivePerson the #1 Most Innovative AI Company in the world.\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Position Overview\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;We are looking for a highly motivated and skilled\u0026lt;strong\u0026gt; Full Stack Software Developer\u0026lt;/strong\u0026gt; to join our engineering team. You will play a key role in designing, developing, and maintaining our next-generation applications. This position requires a strong focus on both back-end and front-end development, working with our core stack to deliver performant and scalable solutions.\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;You Will: Key Responsibilities \u0026amp;amp; Impact\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Design, develop, and deploy scalable back-end services.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build responsive and intuitive front-end user interfaces.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with product managers, designers, and other engineers to define and implement new features.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain and improve the performance, quality, and responsiveness of existing applications.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Write clean, well-tested, and maintainable code.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Troubleshoot, debug, and upgrade existing systems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;On call rotation\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;You Have: Required Skills \u0026amp;amp; Qualifications\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Proven professional experience with NodeJS for back-end development.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with relational and NoSQL databases, specifically Couchbase.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Solid understanding of software development best practices, version control (Git), and CI/CD pipelines.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Required cloud deployment experience, preferably Google Cloud Platform (GCP), but AWS or Azure experience is also acceptable.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Ideal \u0026amp;amp; Preferred Skills:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Strong experience with our current stack: NestJS (for back-end) and Vue (for front-end).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with modern front-end frameworks such as React or Angular.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with conversational AI/large language models; Claude.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with internationalization, localization, and accessibility.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Will be expected to use:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Programming Languages: JavaScript/TypeScript (NodeJS)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Back-end Framework: NestJS\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Front-end Framework: Vue\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Database: Couchbase\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Version Control: GitLab\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deployment: Docker, Kubernetes (or similar cloud deployment tools)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaboration: Agile/Scrum methodologies, Jira, Confluence\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;The salary range for this role will be between $120,000 to $135,000 USD. Final compensation will be determined by a variety of factors, including, but not limited to your location, skills, experience, education, and/or professional certifications.\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Our Benefits \u0026amp;amp; Perks\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;We are committed to supporting the complete well-being, health, financial security, family, and professional growth of our permanent employees.\u0026lt;/p\u0026gt;\n\u0026lt;h4\u0026gt;\u0026lt;strong\u0026gt;🏥 Health \u0026amp;amp; Wellbeing\u0026lt;/strong\u0026gt;\u0026lt;/h4\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Medical, Dental, and Vision Insurance:\u0026lt;/strong\u0026gt; Comprehensive plans to support your health needs.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Wellness Resources: Access to wellbeing resources and programs including our EAP plan.\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;Health \u0026amp;amp; Mental Support: Access a confidential and free Employee Assistance Program (EAP), providing professional counseling.\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;h4\u0026gt;\u0026lt;strong\u0026gt;💰 Financial Security \u0026amp;amp; Growth\u0026lt;/strong\u0026gt;\u0026lt;/h4\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;401(k) Retirement Plan:\u0026lt;/strong\u0026gt; To help you plan for your financial future by offering both the plan and a 4% employer match (100% match on the first 3% contribution and 50% match on the next 2% contribution)\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;HSA \u0026amp;amp; FSA Plans:\u0026amp;nbsp; To help you plan for health related expenses on a pre-tax basis\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Employee Stock Purchase Program (ESPP):\u0026lt;/strong\u0026gt; Participate and receive a discount on company shares, allowing you to directly share in LivePerson\u0026#39;s success and growth.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Additional Insurances:\u0026lt;/strong\u0026gt; Basic and supplemental\u0026amp;nbsp; life insurance,\u0026amp;nbsp; Accidental Death \u0026amp;amp; Dismemberment (AD\u0026amp;amp;D) insurance, long-term and short-term disability insurance coverage, legal plan, identity theft protection plan, and critical illness supplemental insurance.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Development:\u0026lt;/strong\u0026gt; Access to internal professional development resources.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h4\u0026gt;\u0026lt;strong\u0026gt;👨‍👩‍👧‍👦 Time Away \u0026amp;amp; Family Support\u0026lt;/strong\u0026gt;\u0026lt;/h4\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Flexible Paid Time Off (PTO):\u0026lt;/strong\u0026gt; Discretionary PTO package for flexible days off with manager approval.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Paid Public Holidays.\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Generous Parental Leave Policy:\u0026lt;/strong\u0026gt; Including maternity/paternity support and fertility services.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h4\u0026gt;\u0026lt;strong\u0026gt;💻 Workplace Flexibility\u0026lt;/strong\u0026gt;\u0026lt;/h4\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Remote-First Model:\u0026lt;/strong\u0026gt; This role is fully remote (\u0026lt;strong\u0026gt;#LI-Remote\u0026lt;/strong\u0026gt;), offering excellent work-life balance and flexibility. We also maintain dedicated WeWork space for those who wish to meet colleagues or collaborate in person.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Why You’ll Love Working Here\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;As leaders in enterprise customer conversations, we celebrate diversity, empowering our team to forge impactful conversations globally. LivePerson is a place where uniqueness is embraced, growth is constant, and everyone is empowered to create their own success. We\u0026#39;re very proud to have earned recognition from Fast Company, Newsweek, and BuiltIn for being a top innovative, beloved, and remote-friendly workplace, and recognized by Gartner as a leader in the Conversational AI space.\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Belonging at LivePerson: Equal Opportunity Employer\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;We are committed to fostering an inclusive workplace and are proud to be an \u0026lt;strong\u0026gt;Equal Opportunity Employer (EOE)\u0026lt;/strong\u0026gt;. We believe that diverse perspectives drive innovation. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristics protected by US Federal, State, or Local law.\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Accessibility Commitment\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;LivePerson is dedicated to the accessibility needs of our applicants and employees. We provide \u0026lt;strong\u0026gt;reasonable accommodations\u0026lt;/strong\u0026gt; to job applicants with disabilities. Applicants who require a reasonable accommodation for any part of the application or hiring process should inform their recruiting contact upon initial connection.\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Important Candidate Notice\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;The talent acquisition team at LivePerson has recently been notified of a phishing scam targeting candidates applying for our open roles. Scammers have been posing as hiring managers and recruiters in an effort to access candidates\u0026#39; personal and financial information. The phishing scam is not isolated to only LivePerson and has been documented in news articles and media outlets.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Please note that any communication from our hiring teams at LivePerson regarding a job opportunity will only be made by a LivePerson employee with an \u0026lt;strong\u0026gt;@liveperson.com\u0026lt;/strong\u0026gt; email address. LivePerson does not ask for personal or financial information as part of our interview process, including but not limited to your social security number, online account passwords, credit card numbers, passport information, and other related banking information. If you have any questions and or concerns, please feel free to contact \u0026lt;strong\u0026gt;recruiting-lp@liveperson.com\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026amp;nbsp;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;","departments":[{"id":89561,"name":"Conv Intelligence","child_ids":[],"parent_id":null}],"offices":[{"id":25506,"name":"United States","location":null,"child_ids":[112843,112844,25341,52726,63763,57118,25368],"parent_id":25366}]},{"absolute_url":"https://job-boards.greenhouse.io/liveperson/jobs/7821438","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3414438,"location":{"name":"Sofia - office"},"metadata":[{"id":9194882,"name":"Bonus","value":"4600.0","value_type":"number"}],"id":7821438,"updated_at":"2026-04-23T05:12:27-04:00","requisition_id":"LP17108","title":"NOC Engineer II ","company_name":"LivePerson","first_published":"2026-04-23T05:12:27-04:00","language":"en","application_deadline":null,"content":"\u0026lt;p\u0026gt;LivePerson (NASDAQ: LPSN) is the global leader in enterprise conversations. Hundreds of the world’s leading brands — including HSBC, Chipotle, and Virgin Media — use our award-winning Conversational Cloud platform to connect with millions of consumers. We power nearly a billion conversational interactions every month, providing a uniquely rich data set and safety tools to unlock the power of Conversational AI for better customer experiences.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At LivePerson, we foster an inclusive workplace culture that encourages meaningful connection, collaboration, and innovation. Everyone is invited to ask questions, actively seek new ways to achieve success, nd reach their full potential. We are continually looking for ways to improve our products and make things better. This means spotting opportunities, solving ambiguities, and seeking effective solutions to the problems our customers care about.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt; \u0026lt;/span\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Overview:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Network Operations Center (NOC) is responsible for monitoring LivePerson services.LivePerson NOC is monitoring 6 data centers around the world, with ~6K servers.The data centers serve ~10K customers, with millions of visitors, and thousands of real time engagements.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;You will:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Monitor LivePerson services and servers and handle incidents quickly and professionally, to ensure a high level of services availability and performance.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Trigger operational procedures for various types of production incidents\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Troubleshoot Production incidents\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage internal incident notifications, in order to update LivePerson’s employees and management about any service degradation or impact in real time\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Interact frequently with the LivePerson Support division, in order to make sure that service incidents reported by customers are handled properly and resolved timely.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Actively participate in customer affecting incidents, by providing data, clear communication and status updates.\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What You Need for Success?\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;At least one year of experience in a similar role, 1.5-2 years is a big advantage.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to operate in a 24x7 operational environment (working in shifts) - Including weekends and holidays\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to work 8-9 hours shifts, 5 shifts a week (07:00-15:00 , 15:00-23:00, 23:00-07:00, Local time)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Working in a hybrid mode - Onsite except night and weekend shifts\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to handle stressful situations with a level headed approach\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent verbal and writing skills (English)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent communication skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Multitasking skills, capable of reacting quickly to multiple issues in parallel, and following established procedures to implement solutions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;GCP background / experience operating in a linux environment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with Networking concepts.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;br\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Advantage:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Working with Monitoring tools (Zabbix, Prometheus, Grafana, Anodot)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Scripting/Programming knowledge\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Relevant courses and certifications (MCSE, CCNA...\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Benefits: \u0026lt;/strong\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Health: medical, dental, and vision\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Time away: 28 vacation days\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Development: Generous tuition reimbursement and access to internal professional development resources.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Additional: Food Vouchers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;#LI-Remote\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Why you’ll love working here\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As leaders in enterprise customer conversations, we celebrate diversity, empowering our team to forge impactful conversations globally. LivePerson is a place where uniqueness is embraced, growth is constant, and everyone is empowered to create their own success. And, we\u0026#39;re very proud to have earned recognition from Fast Company, Newsweek, and BuiltIn for being a top innovative, beloved, and remote-friendly workplace.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Belonging at LivePerson:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are committed to the accessibility needs of applicants and employees. We provide reasonable accommodations to job applicants with physical or mental disabilities. Applicants with a disability who require reasonable accommodation for any part of the application or hiring process should inform their recruiting contact upon initial connection.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The talent acquisition team at LivePerson has recently been notified of a phishing scam targeting candidates applying for our open roles. Scammers have been posing as hiring managers and recruiters in an effort to access candidates\u0026#39; personal and financial information.\u0026amp;nbsp; This phishing scam is not isolated to only LivePerson and has been documented in news articles and media outlets.Please note that any communication from our hiring teams at LivePerson regarding a job opportunity will only be made by a LivePerson employee with an @\u0026lt;a href=\u0026quot;http://liveperson.com/\u0026quot;\u0026gt;liveperson.com\u0026lt;/a\u0026gt; email address.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;LivePerson does not ask for personal or financial information as part of our interview process, including but not limited to your social security number, online account passwords, credit card numbers, passport information and other related banking information. If you have any questions and or concerns, please feel free to contact\u0026amp;nbsp;\u0026lt;a href=\u0026quot;mailto:recruiting-lp@liveperson.com\u0026quot;\u0026gt;\u0026lt;span data-rich-links=\u0026quot;{\u0026amp;quot;per_n\u0026amp;quot;:\u0026amp;quot;recruiting-lp@liveperson.com\u0026amp;quot;,\u0026amp;quot;per_e\u0026amp;quot;:\u0026amp;quot;recruiting-lp@liveperson.com\u0026amp;quot;,\u0026amp;quot;type\u0026amp;quot;:\u0026amp;quot;person\u0026amp;quot;}\u0026quot;\u0026gt;recruiting-lp@liveperson.com\u0026lt;/span\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;","departments":[{"id":89560,"name":"Cloud","child_ids":[],"parent_id":null}],"offices":[{"id":73773,"name":"Bulgaria","location":null,"child_ids":[73776,75255],"parent_id":25365}]},{"absolute_url":"https://job-boards.greenhouse.io/liveperson/jobs/7346407","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3277694,"location":{"name":"Remote - Colorado"},"metadata":[{"id":9194882,"name":"Bonus","value":"33000.0","value_type":"number"}],"id":7346407,"updated_at":"2026-04-28T14:26:23-04:00","requisition_id":"LP13723","title":"Principal Engineer, AI Architect   ","company_name":"LivePerson","first_published":"2025-10-23T09:20:34-04:00","language":"en","application_deadline":null,"content":"\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location:\u0026lt;/strong\u0026gt; Denver, Colorado \u0026lt;strong\u0026gt;Remote Status:\u0026lt;/strong\u0026gt; Fully Remote (#LI-Remote)\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;LivePerson (NASDAQ: LPSN) is a leader in trusted enterprise conversational AI and digital transformation. The world\u0026#39;s leading brands use our award-winning Conversational Cloud platform to connect with millions of consumers. We power nearly a billion conversational interactions every month, providing uniquely rich data analytics and safety tools to unlock the power of conversational AI for better business outcomes. Fast Company named LivePerson the #1 Most Innovative AI Company in the world.\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Position Overview\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;Our goal is to deliver the next-generation of Conversational AI (CAI) by leveraging and creating the latest in Generative AI technology. We are looking for a Principal Engineer, AI Architect to design and implement the latest Generative AI based solution, reporting directly to the Head of Architecture. This role includes working with the innovation team and other senior engineers. As an architect, the engineer will be instrumental in shaping the AI vision of LivePerson.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;You Will: Key Responsibilities \u0026amp;amp; Impact\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Architect and build next-generation Conversational AI products that push the boundaries of what\u0026#39;s possible\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead and mentor engineering teams, setting technical direction and best practices\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with Product to shape requirements and translate vision into scalable solutions\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Design cloud-native architectures that are resilient, scalable, and built for the future\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Integrate cutting-edge AI tools and services, championing their adoption across the team\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive engineering excellence through comprehensive test automation and quality-first delivery\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;You Have: Required Skills \u0026amp;amp; Qualifications\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;10+ years building full-stack applications with Java and Node.js (Python and Vue.js are a plus)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bachelor\u0026#39;s or Master\u0026#39;s degree in Computer Science, Communications, or related field\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;5+ years designing and architecting enterprise-grade SaaS Products\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;5+ years shipping AI products to production\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep experience with cloud platforms (GCP experience is a plus)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Background in data analytics and reporting tools, especially for contact centers and conversational analytics (nice to have)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven track record leading engineering team as technical expert\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;The salary range for this role will be between $190,000 - $210,000 USD. Final compensation will be determined by a variety of factors, including, but not limited to your location, skills, experience, education, and/or professional certifications.\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Our Benefits \u0026amp;amp; Perks\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;We are committed to supporting the complete well-being, health, financial security, family, and professional growth of our permanent employees.\u0026lt;/p\u0026gt;\n\u0026lt;h4\u0026gt;\u0026lt;strong\u0026gt;🏥 Health \u0026amp;amp; Wellbeing\u0026lt;/strong\u0026gt;\u0026lt;/h4\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Medical, Dental, and Vision Insurance:\u0026lt;/strong\u0026gt; Comprehensive plans to support your health needs.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Wellness Resources: Access to wellbeing resources and programs including our EAP plan.\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;Health \u0026amp;amp; Mental Support: Access a confidential and free Employee Assistance Program (EAP), providing professional counseling.\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;h4\u0026gt;\u0026lt;strong\u0026gt;💰 Financial Security \u0026amp;amp; Growth\u0026lt;/strong\u0026gt;\u0026lt;/h4\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;401(k) Retirement Plan:\u0026lt;/strong\u0026gt; To help you plan for your financial future by offering both the plan and a 4% employer match (100% match on the first 3% contribution and 50% match on the next 2% contribution)\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;HSA \u0026amp;amp; FSA Plans:\u0026amp;nbsp; To help you plan for health related expenses on a pre-tax basis\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Employee Stock Purchase Program (ESPP):\u0026lt;/strong\u0026gt; Participate and receive a discount on company shares, allowing you to directly share in LivePerson\u0026#39;s success and growth.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Additional Insurances:\u0026lt;/strong\u0026gt; Basic and supplemental\u0026amp;nbsp; life insurance,\u0026amp;nbsp; Accidental Death \u0026amp;amp; Dismemberment (AD\u0026amp;amp;D) insurance, long-term and short-term disability insurance coverage, legal plan, identity theft protection plan, and critical illness supplemental insurance.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Development:\u0026lt;/strong\u0026gt; Access to internal professional development resources.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h4\u0026gt;\u0026lt;strong\u0026gt;👨‍👩‍👧‍👦 Time Away \u0026amp;amp; Family Support\u0026lt;/strong\u0026gt;\u0026lt;/h4\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Flexible Paid Time Off (PTO):\u0026lt;/strong\u0026gt; Discretionary PTO package for flexible days off with manager approval.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Paid Public Holidays.\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Generous Parental Leave Policy:\u0026lt;/strong\u0026gt; Including maternity/paternity support and fertility services.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h4\u0026gt;\u0026lt;strong\u0026gt;💻 Workplace Flexibility\u0026lt;/strong\u0026gt;\u0026lt;/h4\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Remote-First Model:\u0026lt;/strong\u0026gt; This role is fully remote (\u0026lt;strong\u0026gt;#LI-Remote\u0026lt;/strong\u0026gt;), offering excellent work-life balance and flexibility. We also maintain dedicated WeWork space for those who wish to meet colleagues or collaborate in person.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Why You’ll Love Working Here\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;As leaders in enterprise customer conversations, we celebrate diversity, empowering our team to forge impactful conversations globally. LivePerson is a place where uniqueness is embraced, growth is constant, and everyone is empowered to create their own success. We\u0026#39;re very proud to have earned recognition from Fast Company, Newsweek, and BuiltIn for being a top innovative, beloved, and remote-friendly workplace, and recognized by Gartner as a leader in the Conversational AI space.\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Belonging at LivePerson: Equal Opportunity Employer\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;We are committed to fostering an inclusive workplace and are proud to be an \u0026lt;strong\u0026gt;Equal Opportunity Employer (EOE)\u0026lt;/strong\u0026gt;. We believe that diverse perspectives drive innovation. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristics protected by US Federal, State, or Local law.\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Accessibility Commitment\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;LivePerson is dedicated to the accessibility needs of our applicants and employees. We provide \u0026lt;strong\u0026gt;reasonable accommodations\u0026lt;/strong\u0026gt; to job applicants with disabilities. Applicants who require a reasonable accommodation for any part of the application or hiring process should inform their recruiting contact upon initial connection.\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Important Candidate Notice\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;The talent acquisition team at LivePerson has recently been notified of a phishing scam targeting candidates applying for our open roles. Scammers have been posing as hiring managers and recruiters in an effort to access candidates\u0026#39; personal and financial information. The phishing scam is not isolated to only LivePerson and has been documented in news articles and media outlets.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Please note that any communication from our hiring teams at LivePerson regarding a job opportunity will only be made by a LivePerson employee with an \u0026lt;strong\u0026gt;@liveperson.com\u0026lt;/strong\u0026gt; email address. LivePerson does not ask for personal or financial information as part of our interview process, including but not limited to your social security number, online account passwords, credit card numbers, passport information, and other related banking information. If you have any questions and or concerns, please feel free to contact \u0026lt;strong\u0026gt;recruiting-lp@liveperson.com\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026amp;nbsp;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;","departments":[{"id":217757,"name":"Strategy \u0026 Innovation","child_ids":[],"parent_id":null}],"offices":[{"id":25506,"name":"United States","location":null,"child_ids":[112843,112844,25341,52726,63763,57118,25368],"parent_id":25366}]},{"absolute_url":"https://job-boards.greenhouse.io/liveperson/jobs/7460317","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3315217,"location":{"name":"Bulgaria- Remote"},"metadata":[{"id":9194882,"name":"Bonus","value":"6400.0","value_type":"number"}],"id":7460317,"updated_at":"2026-03-06T01:56:28-05:00","requisition_id":"LP14417","title":"QA Engineer II","company_name":"LivePerson","first_published":"2026-02-19T13:31:43-05:00","language":"en","application_deadline":null,"content":"\u0026lt;h1\u0026gt;\u0026lt;strong\u0026gt;QA Engineer II\u0026lt;/strong\u0026gt;\u0026lt;/h1\u0026gt;\n\u0026lt;p\u0026gt;Bulgaria(Remote)\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;About LivePerson\u0026lt;/strong\u0026gt;LivePerson stands at the forefront of conversational AI and digital customer engagement, redefining how businesses interact with their customers. Its flagship innovation, the Conversational Cloud®, empowers AI-driven dialogues for some of the world\u0026#39;s most renowned brands, enabling seamless connections across messaging, voice, and digital platforms.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Every month, LivePerson orchestrates nearly a billion conversational interactions, amassing one of the industry\u0026#39;s largest conversational datasets. This remarkable scale enhances the precision, personalisation, and automation of its AI models, elevating the standards of customer engagement.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In 2025, LivePerson experienced unprecedented growth in the AI landscape, earning accolades as a Leader in multiple G2 Grid® reports, including categories such as AI Agents, Agentic AI, Chatbots, and Customer Service Automation. This pivotal year also marked the company\u0026#39;s first inclusion in the prestigious Gartner Magic Quadrant™ for Conversational AI Platforms, solidifying its reputation as a trusted enterprise AI provider.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As the landscape of generative AI evolves and new capabilities in LLM integration and autonomous agents emerge, LivePerson remains committed to innovation. The company continually pioneers advancements in intelligent automation, agent-assist tools, predictive insights, and scalable enterprise AI deployments, ensuring it stays at the cutting edge of customer engagement solutions.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;You will:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Design and execute comprehensive test plans and test cases for both UI and Backend components.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Perform UI testing (functional, regression, smoke, exploratory) across web and mobile platforms.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Conduct Backend testing, including API validation, microservices testing, workflow verification, and data integrity checks.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead exploratory testing sessions using structured techniques to uncover edge cases and high-risk defects.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Review user stories and acceptance criteria to ensure clarity, completeness, and testability before development begins.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Apply risk-based testing to prioritise not only critical functionality but also high-risk edge cases, complex integrations, and areas with a higher likelihood or impact of failure.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with Product and Engineering to identify requirement gaps early and improve overall product quality.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify, document, and track defects with clear, reproducible steps and ensure timely resolution.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Participate actively in test planning, estimation, and test coverage discussions to ensure strong release quality.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain clear documentation of test progress, results, and coverage metrics.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own quality for specific product areas, contributing to release readiness and go/no-go recommendations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Help enhance QA processes and contribute to increasing automated test coverage across UI and Backend.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Stay current with QA tools, trends, and industry best practices.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;You have:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;4+ years of experience in QA, with hands-on UI and Backend manual testing.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong understanding of QA methodologies, test planning, test strategy, and test coverage principles.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven ability to write high-quality test plans, test cases, and exploratory test charters.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Expertise in functional, regression, smoke, negative, and exploratory testing across UI and backend systems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with API testing tools such as Postman.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to perform basic SQL queries or data validation for backend testing.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Skilled in analysing requirements, identifying ambiguities, and ensuring testability.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with Jira or similar test/defect management tools.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong analytical and problem-solving skills with attention to detail.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent communication skills and collaboration across cross-functional teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to mentor junior QA team members and contribute to QA best practices.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Foundational understanding of automated testing concepts and interest in supporting automation initiatives.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Some of the good-to-have qualifications\u0026lt;/li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;ISTQB or equivalent certification.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with automation tools such as Playwright, Cypress, Nightwatch, and Selenium.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with CI/CD systems (e.g., GitLab).\u0026lt;br\u0026gt;Knowledge of Java or JavaScript.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Benefits:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Time away: Vacation, public holidays, and care days.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Financial: Pension, deferred pension, and ESPP.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Family: Parental leave.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Development:\u0026amp;nbsp; Generous tuition reimbursement and access to internal professional development resources.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Additional: Exclusive perks and discounts.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;#LI-Remote\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Why you’ll love working here:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At LivePerson, we take pride in being at the forefront of enterprise conversational AI. We truly celebrate the rich tapestry of diverse thoughts, experiences, and backgrounds that inspire our innovation. Here, your individuality isn\u0026#39;t just welcomed — it’s cherished. You’ll embark on a journey of continuous growth, make a profound global impact, and be empowered to craft your own unique success story.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are honoured to be recognised by Fast Company, Newsweek, and BuiltIn as one of the most innovative, people-centric, and remote-friendly workplaces. Join us and be part of something extraordinary!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Belonging at LivePerson:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At LivePerson, we take pride in being an equal-opportunity employer, devoted to cultivating a vibrant and inclusive environment where everyone feels valued and empowered. We wholeheartedly welcome all qualified applicants to join our team, regardless of age, ancestry, race, colour, gender identity or expression, marital status, medical condition, national origin, disability, protected veteran status, religion, sex (including pregnancy), sexual orientation, genetic information, or any other protected status.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We also embrace diversity by considering qualified applicants with criminal histories in line with applicable laws.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;If you need reasonable accommodations during the application or hiring process, we encourage you to reach out to your recruiting contact as early as possible. Your success matters to us, and we are here to support you every step of the way.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;","departments":[{"id":89560,"name":"Cloud","child_ids":[],"parent_id":null}],"offices":[{"id":25510,"name":"Germany","location":null,"child_ids":[112827,25512,25511,73878],"parent_id":25365}]},{"absolute_url":"https://job-boards.greenhouse.io/liveperson/jobs/7370814","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3286579,"location":{"name":"India- Remote"},"metadata":[{"id":9194882,"name":"Bonus","value":"265392.6","value_type":"number"}],"id":7370814,"updated_at":"2026-04-02T02:46:45-04:00","requisition_id":"LP13903","title":"Salesforce Developer III","company_name":"LivePerson","first_published":"2025-11-04T09:59:20-05:00","language":"en","application_deadline":null,"content":"\u0026lt;p\u0026gt;\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location\u0026lt;/strong\u0026gt;: India-Remote\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Work Timings: 1:30 PM to 10.30 PM IST\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;LivePerson (NASDAQ: LPSN) is a leader in trusted enterprise conversational AI and digital transformation. The world\u0026#39;s leading brands use our award-winning Conversational Cloud platform to connect with millions of consumers. We power nearly a billion conversational interactions every month, providing uniquely rich data analytics and safety tools to unlock the power of conversational AI for better business outcomes. Fast Company named LivePerson the #1 Most Innovative AI Company in the world.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Position Overview\u0026lt;/strong\u0026gt;:\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are seeking a talented and experienced Salesforce Developer to join our global LivePerson team. The ideal candidate will be responsible for designing, implementing, and managing robust Salesforce solutions that align with our business objectives in the Customer Care organization. In this role, you will translate complex business requirements into scalable Salesforce features, utilising your expertise in configuration, custom development, and system integration. You will collaborate closely with various stakeholders to deliver high-quality solutions and ensure the optimal performance and integrity of our Salesforce environment.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026amp;nbsp;Key Responsibilities:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Design and implement Salesforce solutions aligning with business goals across marketing, sales, and service\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Translate business requirements into Salesforce features using best practices in configuration and custom development\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build scalable solutions, including Flows, custom objects, validation rules, Apex classes, and Lightning components\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Integrate Salesforce with external systems using REST/SOAP APIs and middleware tools\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with product owners, analysts, and technical stakeholders to gather requirements and conduct design reviews\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Document solutions, user stories, and technical processes\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Coordinate training, walkthroughs, and knowledge transfer\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensure proper deployment and environment strategy is followed for releases, and provide post-deployment support\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage configuration items such as profiles, permission sets, page layouts, and automations\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain clean data practices through deduplication, validation, and system governance\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Stay current on Salesforce releases and recommend AppExchange solutions and platform governance\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Qualifications:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Minimum of 5 plus years of experience as a Salesforce Developer or Administrator\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficient in Salesforce automation (Flows), Apex, SOQL, and Lightning components\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience building and deploying integrated solutions using APIs or middleware\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience documenting technical designs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Salesforce Administrator Certification Preferred\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Additional Salesforce certifications (Platform Developer I/II, Marketing Cloud, Experience Cloud, or Data Cloud)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with large-scale enterprise environments or multi-cloud Salesforce implementations\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Understanding of agile development methods and tools like Jira\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong technical skills, excellent communication, and a strong problem-solving mindset\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to work independently while being an active collaborator\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfortable with shifting priorities and managing multiple deliverables\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proactive self-learner with a strong desire to acquire new knowledge and learn new technologies\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong self-management skills and the ability to launch new initiatives to improve processes\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Certifications \u0026amp;amp; Qualifications:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Salesforce Certified Administrator\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Salesforce Certified Platform Developer I\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Salesforce Certified Platform Developer II\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with relevant technologies, such as Apex, Visualforce, Lightning Components (Aura \u0026amp;amp; LWC), with deep hands-on experience in Flows, Triggers, SOQL, SOSL, Batch Apex, and asynchronous processing.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bachelor\u0026#39;s degree in Information Science, Information Technology, Computer Science, Engineering, Mathematics, or a related field.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Benefits:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Personal time off 15 days - Casual (5) days \u0026amp;amp; Care Days (5)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Medical Insurance: 8 Lakhs Family Floater that covers employee, spouse, 3 children and parents or In-laws\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Group Personal Accident: 3x of the employee’s Gross Salary\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Group Term Life: 3x of the employee’s Gross Salary\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Volunteering Days – Use them to make a difference in your community. Whether it\u0026#39;s a cleanup, supporting a local initiative,\u0026amp;nbsp; just let us know! We\u0026#39;re here to help you create a meaningful impact.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Financial \u0026amp;amp; Growth\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Employee Stock Program (ESPP): Participate in our Employee Stock Participation Program and receive a discount on company shares, allowing you to share in LivePerson\u0026#39;s success.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Learning \u0026amp;amp; Development: We actively support your professional journey with robust programs for growth and learning development, including allocated stipends, ensuring you reach your full potential.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Why You’ll Love Working Here\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As leaders in enterprise customer conversations, we celebrate diversity, empowering our team to forge impactful conversations globally. LivePerson is a place where uniqueness is embraced, growth is constant, and everyone is empowered to create their own success. We\u0026#39;re very proud to have earned recognition from Fast Company, Newsweek, and BuiltIn for being a top innovative, beloved, and remote-friendly workplace, and recognized by Gartner as a leader in the Conversational AI space.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Belonging at LivePerson\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are committed to fostering an inclusive workplace and are proud to be an Equal Opportunity Employer. We believe that diverse perspectives drive innovation.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Accessibility Commitment\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;LivePerson is dedicated to the accessibility needs of our applicants and employees. We provide reasonable adjustments to job applicants with disabilities. Applicants who require a reasonable adjustment for any part of the application or hiring process should inform their recruiting contact upon initial connection.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Important Candidate Notice\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The talent acquisition team at LivePerson has recently been notified of a phishing scam targeting candidates applying for our open roles. Scammers have been posing as hiring managers and recruiters in an effort to access candidates\u0026#39; personal and financial information. This phishing scam is not isolated to only LivePerson and has been documented in news articles and media outlets.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Please note that any communication from our hiring teams at LivePerson regarding a job opportunity will only be made by a LivePerson\u0026amp;nbsp; employee with an @liveperson.com email address.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;LivePerson does not ask for personal or financial information as part of our interview process, including but not limited to your social security number, online account passwords, credit card numbers, passport information and other related banking information. If you have any questions and or concerns, please feel free to contact recruiting-lp@liveperson.com\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;","departments":[{"id":225680,"name":"Global Support","child_ids":[151249],"parent_id":null}],"offices":[{"id":73797,"name":"India","location":null,"child_ids":[73800],"parent_id":25369}]},{"absolute_url":"https://job-boards.greenhouse.io/liveperson/jobs/7395632","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3295995,"location":{"name":"Sofia"},"metadata":[{"id":9194882,"name":"Bonus","value":"11900.0","value_type":"number"}],"id":7395632,"updated_at":"2026-04-14T08:36:53-04:00","requisition_id":"LP13999","title":"SecOps Engineer II","company_name":"LivePerson","first_published":"2025-11-17T08:36:17-05:00","language":"en","application_deadline":null,"content":"\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;LivePerson transforms customer care from voice calls to mobile messaging. Our cloud-based software platform, LiveEngage, allows brands with millions of customers and tens of thousands of care agents to deliver digital at scale. The market leader in real-time intelligent customer engagement. As a B2B SaaS company with 20 years of experience and the heart of a startup, we work day in and day out to help our customers live out our mission of creating lasting, meaningful connections with their customers.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a DevSecOps Engineer, you will play a crucial role in integrating security practices into our DevOps pipeline. You will work closely with development, operations, and security teams to ensure our applications and infrastructure are secure, scalable, and resilient. Your expertise will help us build and maintain a culture of security awareness and proactive defense.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We will provide you with the grounds to succeed, an embracing working environment, and very complex and interesting technical challenges to solve.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;In this role, you will:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Embed security tools, practices, and processes into the CI/CD pipeline to ensure code quality and security,\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Implement and manage security measures in infrastructure as code (IaC) solutions such as Terraform,\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Engage in solving real business problems by exploring and building an efficient and scalable infrastructure,\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify and assess security risks, vulnerabilities, and threats; propose mitigation strategies,\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensure compliance with relevant security standards and regulations (e.g., GDPR, ISO 27001, NIST),\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain thorough documentation of security practices, processes, and incident response activities,\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive your decisions on data and metrics, constantly measure and enhance\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Requirements\u0026lt;/strong\u0026gt;:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Proven experience in a DevSecOps, DevOps, or Security Engineering role,\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficiency in scripting languages (e.g., Python, Bash), and familiarity with CI/CD tools (e.g., Jenkins, GitLab CI, GitHub Actions).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong understanding of cloud security principles and experience with AWS, Azure, or Google Cloud,\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with containerization (Docker, Kubernetes) and securing containerized applications,\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Understanding of Linux systems and networking,\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with Cloud Platforms (Azure / AWS / GCP ) - GCP is advantageous,\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with IaC (Terraform)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Relevant certifications (e.g., CISSP, CISM, AWS Certified Security) are a plus\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with security tools such: vulnerability scanners, code scanners, SIEM, CSPM, WAFs and secret management tools is a plus\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated collaboration and communication skills with other teams\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;A strong sense of quality, personal responsibility, and a passion for development.\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Benefits\u0026lt;/strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Annual Leave\u0026lt;/strong\u0026gt; extended to a limit of 28 days (regardless of seniority);\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Additional days supporting employee wellbeing - \u0026lt;strong\u0026gt;Care Days \u0026lt;/strong\u0026gt;(up to 5 days per year)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;2 additional days of\u0026lt;strong\u0026gt; Volunteering\u0026lt;/strong\u0026gt; per year (you choose how to use them, the important thing is that you do something good!)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Remote first company \u0026lt;/strong\u0026gt;with offices in the centre of Sofia\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Health insurance\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Food vouchers\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Multisport card\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Modern equipment (\u0026lt;strong\u0026gt;MacBook Pro\u0026lt;/strong\u0026gt;)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Annual bonus\u0026lt;/strong\u0026gt; available to each employee,\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Development: generous tuition reimbursement, access to internal professional development resources\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Monthly meetings \u0026lt;/strong\u0026gt;for those interested in joining us at Sofia office for delicious lunches\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;Equal opportunities and the autonomous participation of people with severe disabilities and those with equivalent status, as well as respectful collaboration, are given at LivePerson. We warmly welcome applicants with disabilities or equivalent status. If you have any questions or require accommodations to create the best possible work environment at LivePerson, please don\u0026#39;t hesitate to let us know.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Applicants must be authorized to work in Bulgaria.\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Why you’ll love working here\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;:\u0026lt;/strong\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As leaders in enterprise customer conversations, we celebrate diversity, empowering our team to forge impactful conversations globally. LivePerson is a place where uniqueness is embraced, growth is constant, and everyone is empowered to create their own success. And, we\u0026#39;re very proud to have earned recognition from Fast Company, Newsweek, and BuiltIn for being a top innovative, beloved, and remote-friendly workplace.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Belonging at LivePerson:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are committed to the accessibility needs of applicants and employees. We provide reasonable accommodations to job applicants with physical or mental disabilities. Applicants with a disability who require reasonable accommodation for any part of the application or hiring process should inform their recruiting contact upon initial connection.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026amp;nbsp;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;","departments":[{"id":39409,"name":"CISO","child_ids":[],"parent_id":null}],"offices":[{"id":73773,"name":"Bulgaria","location":null,"child_ids":[73776,75255],"parent_id":25365}]},{"absolute_url":"https://job-boards.greenhouse.io/liveperson/jobs/7866431","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3424644,"location":{"name":"India- Remote"},"metadata":[{"id":9194882,"name":"Bonus","value":"140000.0","value_type":"number"}],"id":7866431,"updated_at":"2026-04-30T03:36:47-04:00","requisition_id":"LP17267","title":"Senior Analyst - Strategic Sourcing","company_name":"LivePerson","first_published":"2026-04-30T03:36:47-04:00","language":"en","application_deadline":null,"content":"\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location\u0026lt;/strong\u0026gt;: India-Remote\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Work Timings: 1:30 PM to 10.30 PM IST\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;LivePerson (NASDAQ: LPSN) is a leader in trusted enterprise conversational AI and digital transformation. The world\u0026#39;s leading brands use our award-winning Conversational Cloud platform to connect with millions of consumers. We power nearly a billion conversational interactions every month, providing uniquely rich data analytics and safety tools to unlock the power of conversational AI for better business outcomes. Fast Company named LivePerson the #1 Most Innovative AI Company in the world.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Position Overview\u0026lt;/strong\u0026gt;:\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are seeking a highly analytical and detail-oriented Strategic Sourcing Senior Analyst to join our global Procurement team. In this role, you will be responsible for driving value across our global supply chain by conducting deep-dive spend analysis, managing competitive bidding processes (RFx), and supporting end-to-end contract negotiations. You will collaborate closely with stakeholders in Finance, Legal, and various business units to optimize spend and ensure our vendor partnerships align with LivePerson’s strategic objectives.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Key Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Perform comprehensive spend analysis to identify cost-saving opportunities and trends across different categories.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead and manage RFx (RFP, RFI, RFQ) processes, including vendor identification, bid evaluation, and selection.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support the negotiation of commercial terms and collaborate with Legal to ensure compliance with corporate standards.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with department leaders to understand their sourcing needs and provide data-driven recommendations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Monitor vendor performance and lead periodic business reviews to ensure service level agreements (SLAs) are met.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Stay current on market trends and industry benchmarks to inform sourcing strategies.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify and implement process enhancements to streamline the \u0026quot;Procure-to-Pay\u0026quot; workflow.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Minimum of 4–6 years of experience in strategic sourcing, procurement, or supply chain analytics.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Expert-level proficiency in data analysis and reporting; experience with ERP or eSourcing tools is highly preferred.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong negotiation and communication skills, with the ability to present complex data to leadership.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven ability to manage multiple sourcing projects simultaneously in a fast-paced, remote environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Advanced Excel/Google Sheets for financial modeling.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Education:\u0026lt;/strong\u0026gt; Bachelor\u0026#39;s degree in Business, Finance, Supply Chain Management, or a related field.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Certifications:\u0026lt;/strong\u0026gt; Professional certification (e.g., CPSM, MCIPS) is a plus.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Benefits:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Personal time off 15 days - Casual (5) days, Care Days (5) \u0026amp;amp; Sick Days (5)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Medical Insurance: 8 Lakhs Family Floater that covers employee, spouse, 3 children and parents or In-laws\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Group Personal Accident: 3x of the employee’s Gross Salary\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Group Term Life: 3x of the employee’s Gross Salary\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Volunteering Days – Use them to make a difference in your community. Whether it\u0026#39;s a cleanup, supporting a local initiative,\u0026amp;nbsp; just let us know! We\u0026#39;re here to help you create a meaningful impact.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Financial \u0026amp;amp; Growth\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Employee Stock Program (ESPP): Participate in our Employee Stock Participation Program and receive a discount on company shares, allowing you to share in LivePerson\u0026#39;s success.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Learning \u0026amp;amp; Development: We actively support your professional journey with robust programs for growth and learning development, including allocated stipends, ensuring you reach your full potential.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Why You’ll Love Working Here\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As leaders in enterprise customer conversations, we celebrate diversity, empowering our team to forge impactful conversations globally. LivePerson is a place where uniqueness is embraced, growth is constant, and everyone is empowered to create their own success. We\u0026#39;re very proud to have earned recognition from Fast Company, Newsweek, and BuiltIn for being a top innovative, beloved, and remote-friendly workplace, and recognized by Gartner as a leader in the Conversational AI space.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Belonging at LivePerson\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are committed to fostering an inclusive workplace and are proud to be an Equal Opportunity Employer. We believe that diverse perspectives drive innovation.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Important Candidate Notice\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The talent acquisition team at LivePerson has recently been notified of a phishing scam targeting candidates applying for our open roles. Scammers have been posing as hiring managers and recruiters in an effort to access candidates\u0026#39; personal and financial information. This phishing scam is not isolated to only LivePerson and has been documented in news articles and media outlets.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Please note that any communication from our hiring teams at LivePerson regarding a job opportunity will only be made by a LivePerson\u0026amp;nbsp; employee with an @liveperson.com email address.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;LivePerson does not ask for personal or financial information as part of our interview process, including but not limited to your social security number, online account passwords, credit card numbers, passport information and other related banking information. If you have any questions and or concerns, please feel free to contact recruiting-lp@liveperson.com\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;","departments":[{"id":39364,"name":"Accounting","child_ids":[],"parent_id":null}],"offices":[{"id":73797,"name":"India","location":null,"child_ids":[73800],"parent_id":25369}]},{"absolute_url":"https://job-boards.greenhouse.io/liveperson/jobs/7859633","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3423156,"location":{"name":"Australia"},"metadata":[{"id":9194882,"name":"Bonus","value":"30000.0","value_type":"number"}],"id":7859633,"updated_at":"2026-04-28T06:48:17-04:00","requisition_id":"LP17319","title":"Senior Client Partner","company_name":"LivePerson","first_published":"2026-04-28T06:48:17-04:00","language":"en","application_deadline":null,"content":"\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;LivePerson (NASDAQ: LPSN)\u0026lt;/strong\u0026gt; is a leader in trusted enterprise conversational AI and digital transformation. The world\u0026#39;s leading brands use our award-winning Conversational Cloud platform to connect with millions of consumers. We power nearly a billion conversational interactions every month, providing uniquely rich data analytics and safety tools to unlock the power of conversational AI for better business outcomes. Fast Company named LivePerson the #1 Most Innovative AI Company in the world.\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Position Overview\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;As a \u0026lt;strong\u0026gt;Senior Client Partner\u0026lt;/strong\u0026gt;, you will be a high-performing leader within our Australian Enterprise Sales organization, responsible for accelerating our growth in one of our most strategic markets. You will serve as the primary architect for large-scale digital transformations, orchestrating multi-million dollar deals that redefine how Australian’s leading brands interact with their customers. Your single most important outcome is to meet and exceed revenue growth objectives by positioning LivePerson’s AI-led value proposition to C-level stakeholders. Reporting to the \u0026lt;strong\u0026gt;Director of Sales, APAC\u0026lt;/strong\u0026gt;, this role sits within our Global Sales organization and is pivotal to our expansion in the region.\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;You Will: Key Responsibilities \u0026amp;amp; Impact\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Strategic Sales \u0026amp;amp; Territory Leadership:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Formulate and execute a comprehensive go-to-market territory strategy to identify and qualify high-value opportunities within your target list.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Continuously build and maintain a robust sales pipeline, leveraging a variety of prospecting methods to ensure long-term revenue predictability.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive the end-to-end sales process for complex, transformational technology deals, ensuring a consistent track record of meeting and exceeding annual quotas.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Executive Engagement \u0026amp;amp; Value Positioning:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Target and engage key decision-makers across Sales, Marketing, IT, and Contact Centers to position LivePerson as a strategic partner.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Present high-impact business cases to C-level prospects, utilizing ROI analysis and data-led insights to articulate the value of Conversational AI.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Master the \u0026lt;strong\u0026gt;MEDDPICC\u0026lt;/strong\u0026gt; qualification framework to ensure rigorous deal management and accurate monthly/quarterly forecasting.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Cross-Functional Collaboration:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Act as the \u0026quot;CEO of your territory,\u0026quot; orchestrating internal resources including Inside Sales, Solution Consultants, Legal, Marketing, and Professional Services to deliver seamless customer experiences.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with the Product and Success teams to ensure the \u0026quot;voice of the customer\u0026quot; is reflected in our roadmap.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner Collaboration: Work closely with regional partners to enhance customer experience and deliver high-quality support.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;You Have: Required Skills \u0026amp;amp; Qualifications\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Professional Experience \u0026amp;amp; Education:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;8+ years of professional sales experience\u0026lt;/strong\u0026gt;, with at least \u0026lt;strong\u0026gt;8+ years\u0026lt;/strong\u0026gt; specifically managing large, complex enterprise software sales (multi-million dollar deals).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven track record of success in SaaS, BPO, e-commerce, or online marketing sales environments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Extensive experience in \u0026lt;strong\u0026gt;Strategic Value-Based Selling\u0026lt;/strong\u0026gt;, including buyer group identification and complex business case definition.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026amp;nbsp;English proficiency is required to navigate the local market and global internal stakeholders.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Technical \u0026amp;amp; Operational Expertise:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Deep understanding of transformational technology and the ability to \u0026quot;nerd out\u0026quot; about AI applications and data-led decision-making.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Operational excellence in managing long sales cycles, with a disciplined approach to CRM hygiene and pipeline management.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with the digital transformation landscape in Asia Pacific, including local consumer behaviors and enterprise procurement processes.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Attributes \u0026amp;amp; Mindset:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Growth Mindset:\u0026lt;/strong\u0026gt; You are curious, embrace coaching, and view feedback or failure as a mandatory fuel for growth.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Entrepreneurial Spirit:\u0026lt;/strong\u0026gt; You are a self-starter who thrives in fast-paced, dynamic environments and can inspire passion in others.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Customer-Obsessed:\u0026lt;/strong\u0026gt; You deliver excellence in service and are committed to fostering a collaborative team environment to achieve the best results for the client.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Our Benefits \u0026amp;amp; Perks:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;We are committed to supporting the complete well-being, health, financial security, family, and professional growth of our permanent employees.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Health \u0026amp;amp; Wellbeing\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Health \u0026amp;amp; Mental Support: Access a confidential and free Employee Assistance Program (EAP), providing professional counseling for you and your immediate family members.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Life \u0026amp;amp; Financial Protection: Your Life and Salary Continuance Insurance is fully paid by the company, offering peace of mind and financial security.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Health Insurance Coverage: Benefit from Medibank Health Insurance, with up to 80% of the premium paid by LivePerson (LP), extending coverage to you and your immediate family members.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Time Away \u0026amp;amp; Flexibility\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Generous parental leave policy\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;LP Care Days: You receive 5 additional paid \u0026quot;LP Care Days\u0026quot; per year to use for personal, family, or well-being needs. Once your annual leave is exhausted, we provide an \u0026lt;strong\u0026gt;extra 5 days of LP Care Days\u0026lt;/strong\u0026gt; to ensure you have the time to recharge and show up as your best self.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Financial \u0026amp;amp; Growth\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Employee Stock Program (ESPP): Participate in our Employee Stock Participation Program and receive a discount on company shares, allowing you to directly share in LivePerson\u0026#39;s success and growth.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Learning \u0026amp;amp; Development: We actively support your professional journey with robust programs for growth and learning development, including allocated stipends, ensuring you reach your full potential.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Workplace Flexibility\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Remote-First Model: This role is fully remote (#LI-Remote), offering excellent work-life balance and flexibility. We also maintain dedicated offices in Sydney and Melbourne for those who wish to meet colleagues or collaborate in person.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Why You’ll Love Working Here\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As leaders in enterprise customer conversations, we celebrate diversity, empowering our team to forge impactful conversations globally. LivePerson is a place where uniqueness is embraced, growth is constant, and everyone is empowered to create their own success. We\u0026#39;re very proud to have earned recognition from Fast Company, Newsweek, and BuiltIn for being a top innovative, beloved, and remote-friendly workplace, and recognized by Gartner as a leader in the Conversational AI space.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Belonging at LivePerson\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are committed to fostering an inclusive workplace and are proud to be an Equal Opportunity Employer. We believe that diverse perspectives drive innovation. All qualified applicants will receive consideration for employment without regard to protected characteristics under Australian law.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Accessibility Commitment\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;LivePerson is dedicated to the accessibility needs of our applicants and employees. We provide reasonable adjustments to job applicants with disabilities. Applicants who require a reasonable adjustment for any part of the application or hiring process should inform their recruiting contact upon initial connection.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Important Candidate Notice:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The talent acquisition team at LivePerson has recently been notified of a phishing scam targeting candidates applying for our open roles. Scammers have been posing as hiring managers and recruiters in an effort to access candidates\u0026#39; personal and financial information.\u0026amp;nbsp; The phishing scam is not isolated to only LivePerson and has been documented in news articles and media outlets.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Please note that any communication from our hiring teams at LivePerson regarding a job opportunity will only be made by a LivePerson employee with an \u0026lt;a href=\u0026quot;http://liveperson.com\u0026quot;\u0026gt;@liveperson.com\u0026lt;/a\u0026gt; email address.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;LivePerson does not ask for personal or financial information as part of our interview process, including but not limited to your social security number, online account passwords, credit card numbers, passport information, and other related banking information. If you have any questions and or concerns, please feel free to contact \u0026lt;a href=\u0026quot;mailto:recruiting-lp@liveperson.com\u0026quot;\u0026gt;recruiting-lp@liveperson.com\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;","departments":[{"id":39407,"name":"Quota Carrying","child_ids":[],"parent_id":null}],"offices":[{"id":25504,"name":"Australia","location":null,"child_ids":[73683,25505,62900,242116,242117],"parent_id":25369}]},{"absolute_url":"https://job-boards.greenhouse.io/liveperson/jobs/7629155","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3365396,"location":{"name":"India- Remote"},"metadata":[{"id":9194882,"name":"Bonus","value":"585000.0","value_type":"number"}],"id":7629155,"updated_at":"2026-05-05T11:00:38-04:00","requisition_id":"LP15763","title":"Senior Database Engineer III - Bangalore","company_name":"LivePerson","first_published":"2026-02-22T23:15:33-05:00","language":"en","application_deadline":null,"content":"\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Senior Database Engineer III (MySQL) – Production Reliability \u0026amp;amp; Platform Engineering\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location : Bangalore\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Work Timings: 2 PM to 11 PM IST\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;LivePerson (NASDAQ: LPSN) is a leader in trusted enterprise conversational AI and digital transformation. The world\u0026#39;s leading brands use our award-winning Conversational Cloud platform to connect with millions of consumers. We power nearly a billion conversational interactions every month, providing uniquely rich data analytics and safety tools to unlock the power of conversational AI for better business outcomes. Fast Company named LivePerson the #1 Most Innovative AI Company in the world.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Job Description: Senior MySQL Database Engineer - 8+ Years Experience.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Please apply only if you have 8 plus years of experience. Profiles with less than 8 years of experience will be rejected.\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Position Overview:\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are seeking a Senior MySQL Database Engineer (L3) with 8+ years of experience managing large-scale production database environments. This role combines deep technical expertise with strategic thinking, focusing on production reliability, platform engineering, automation, and architectural evolution.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The ideal candidate will be a technical leader who can design scalable database solutions, mentor team members, drive automation initiatives, and own complex production systems. You will work with CloudSQL on GCP, lead migration projects, implement SRE best practices, and collaborate across engineering teams to ensure database reliability at scale.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role includes participation in 24/7 on-call rotations to ensure continuous support for our critical MySQL infrastructure.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Responsibilities:\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Production Reliability \u0026amp;amp; Platform Engineering\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Own and architect high-availability MySQL database platforms supporting critical business systems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Design and implement multi-region replication strategies, disaster recovery architectures, and zero-downtime migration patterns.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead incident response for critical database outages, coordinate cross-functional teams, and drive post-incident reviews.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Define and track database SLIs/SLOs, establish reliability metrics, and implement continuous improvement programs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive capacity planning at scale, forecast growth patterns, and architect for horizontal and vertical scaling.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Establish database standards, operational runbooks, and best practices across the organization.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Automation \u0026amp;amp; Infrastructure as Code\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Lead automation initiatives to eliminate toil and improve operational efficiency.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Design and implement database provisioning platforms using Terraform and configuration management tools.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build self-service workflows for database creation, schema migrations, and routine operations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Architect and implement GitOps-driven database deployments integrated with CI/CD pipelines.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop custom tooling and automation frameworks for database operations (Python, Go, or Bash).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive adoption of infrastructure as code practices across database teams.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Cloud \u0026amp;amp; Hybrid Architecture\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Lead CloudSQL (GCP) operations at scale, including advanced configurations, HA setups, and cross-region deployments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Design and execute cloud migration strategies from on-premises to GCP (or hybrid architectures).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Implement multi-cloud or hybrid-cloud database strategies where applicable.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Optimize cloud costs through right-sizing, reserved instances, and architectural improvements.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work with GCP native services (Cloud Monitoring, Secret Manager, VPC, IAM) for secure and scalable deployments.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Performance Engineering \u0026amp;amp; Optimization\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Lead performance engineering initiatives including query optimization, indexing strategies, and schema design reviews.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Conduct advanced troubleshooting of complex performance issues across application and database layers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Perform deep-dive analysis using tools like pt-query-digest, Percona Toolkit, and performance_schema.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Design database sharding and partitioning strategies for scalability.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Review and optimize backup/restore strategies for RTO/RPO requirements.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Observability \u0026amp;amp; Reliability Engineering\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Design and implement comprehensive monitoring and alerting frameworks (Prometheus, Grafana, Cloud Monitoring).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build custom dashboards and SLO tracking for database reliability metrics.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Implement proactive monitoring to detect issues before they impact production.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Establish observability standards including logging, tracing, and metrics collection.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Technical Leadership \u0026amp;amp; Mentorship\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Mentor L1/L2 database engineers on technical skills, troubleshooting methodologies, and best practices.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Conduct code reviews, design reviews, and knowledge-sharing sessions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive technical decision-making for database architecture and tooling choices.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with application teams, SRE teams, and platform engineers on cross-functional projects.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Represent database engineering in architectural discussions and technical forums.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Distributed Systems \u0026amp;amp; Data Infrastructure (Good to Have)\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Work with Elasticsearch for search and analytics workloads.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Support Kafka-based data pipelines and event-driven architectures.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Integrate databases with Kubernetes-based application platforms.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate on data platform initiatives involving data lakes, streaming, and analytics.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;Required Qualification:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;8+ years of hands-on MySQL DBA/Engineering experience in production environments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Expert-level knowledge of MySQL architecture, replication (async, semi-sync, GTID), performance tuning, and troubleshooting.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;4+ years managing Cloud SQL on GCP, including HA configurations, read replicas, and backup strategies.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;4+ years of Infrastructure as Code experience (Terraform strongly preferred), including module development and state management.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;4+ years with configuration management tools (Ansible, Chef, or Puppet) in production environments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven experience building and maintaining CI/CD pipelines for database changes and schema migrations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong programming/scripting skills (Python, Bash, or Go) for automation and tooling development.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep Linux system administration skills and understanding of OS-level performance tuning.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with monitoring and observability tools (Prometheus, Grafana, ELK, or similar).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated leadership in incident response, including on-call rotations and post-mortem facilitation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience supporting large-scale production systems with strict uptime requirements (99.9%+).\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;Preferred Qualifications:\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Production experience with Elasticsearch (cluster management, indexing strategies, performance tuning).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hands-on experience with Kafka (topics, partitions, consumer groups, integration patterns).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Led or participated in large-scale cloud migration projects (on-prem to cloud or cloud-to-cloud).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with Kubernetes and containerized database workloads (StatefulSets, operators).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with PostgreSQL or other RDBMS platforms.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with database security (encryption, IAM, audit logging, compliance).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Knowledge of distributed databases or NoSQL systems (Cassandra, MongoDB, etc.).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exposure to data engineering tools (Airflow, dbt, Spark) and modern data architectures.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Certifications: GCP Professional Database Engineer, MySQL Certification, or equivalent.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Benefits:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Personal time off 15 days - Casual (6) days \u0026amp;amp; Sick Days (6)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Medical Insurance: 8 Lakhs Family Floater that covers employee, spouse, 3 children and parents or In-laws\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Group Personal Accident: 3x of the employee’s Gross Salary\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Group Term Life: 3x of the employee’s Gross Salary\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Volunteering Days – Use them to make a difference in your community. Whether it\u0026#39;s a cleanup, supporting a local initiative or holding an “Ehrenamt”, just let us know! We\u0026#39;re here to help you create a meaningful impact.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Financial \u0026amp;amp; Growth\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Employee Stock Program (ESPP): Participate in our Employee Stock Participation Program and receive a discount on company shares, allowing you to share in LivePerson\u0026#39;s success.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Learning \u0026amp;amp; Development: We actively support your professional journey with robust programs for growth and learning development, including allocated stipends, ensuring you reach your full potential.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Why You’ll Love Working Here\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As leaders in enterprise customer conversations, we celebrate diversity, empowering our team to forge impactful conversations globally. LivePerson is a place where uniqueness is embraced, growth is constant, and everyone is empowered to create their own success. We\u0026#39;re very proud to have earned recognition from Fast Company, Newsweek, and BuiltIn for being a top innovative, beloved, and remote-friendly workplace, and recognized by Gartner as a leader in the Conversational AI space.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Belonging at LivePerson\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are committed to fostering an inclusive workplace and are proud to be an Equal Opportunity Employer. We believe that diverse perspectives drive innovation.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Accessibility Commitment\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;LivePerson is dedicated to the accessibility needs of our applicants and employees. We provide reasonable adjustments to job applicants with disabilities. Applicants who require a reasonable adjustment for any part of the application or hiring process should inform their recruiting contact upon initial connection.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Important Candidate Notice\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The talent acquisition team at LivePerson has recently been notified of a phishing scam targeting candidates applying for our open roles. Scammers have been posing as hiring managers and recruiters in an effort to access candidates\u0026#39; personal and financial information. This phishing scam is not isolated to only LivePerson and has been documented in news articles and media outlets.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Please note that any communication from our hiring teams at LivePerson regarding a job opportunity will only be made by a LivePerson\u0026amp;nbsp; employee with an @liveperson.com email address.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;LivePerson does not ask for personal or financial information as part of our interview process, including but not limited to your social security number, online account passwords, credit card numbers, passport information and other related banking information. If you have any questions and or concerns, please feel free to contact recruiting-lp@liveperson.com\u0026lt;/p\u0026gt;","departments":[{"id":89560,"name":"Cloud","child_ids":[],"parent_id":null}],"offices":[{"id":73797,"name":"India","location":null,"child_ids":[73800],"parent_id":25369}]},{"absolute_url":"https://job-boards.greenhouse.io/liveperson/jobs/7818480","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3413636,"location":{"name":"Berlin, Germany"},"metadata":[{"id":9194882,"name":"Bonus","value":"14850.0","value_type":"number"}],"id":7818480,"updated_at":"2026-04-28T16:06:47-04:00","requisition_id":"LP16911","title":"Senior Manager of Data Service","company_name":"LivePerson","first_published":"2026-04-28T16:06:47-04:00","language":"en","application_deadline":null,"content":"\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location:\u0026lt;/strong\u0026gt; Berlin, Germany\u0026amp;nbsp; \u0026lt;strong\u0026gt;Remote Status:\u0026lt;/strong\u0026gt; Fully Remote (#LI-Remote)\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;LivePerson (NASDAQ: LPSN) is a leader in trusted enterprise conversational AI and digital transformation. The world\u0026#39;s leading brands use our award-winning Conversational Cloud platform to connect with millions of consumers. We power nearly a billion conversational interactions every month, providing uniquely rich data analytics and safety tools to unlock the power of conversational AI for better business outcomes. Fast Company named LivePerson the #1 Most Innovative AI Company in the world.\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Position Overview\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;We are seeking a \u0026lt;strong\u0026gt;Senior Engineering Manager\u0026lt;/strong\u0026gt; to lead our globally distributed Data Services team across Europe, Israel, and India. This is a high-impact leadership role responsible for both platform evolution and organizational scaling, including establishing and growing our data engineering hub in India.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You will own systems that sit at the core of LivePerson’s near-real-time data platform, streaming, processing, storing, and serving both meta data and content for conversations at massive scale, enabling analytics, AI application, and customer integration. This role combines:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Deep technical leadership in distributed data systems\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong execution across global teams\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strategic ownership of platform modernization\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;You Will: Key Responsibilities \u0026amp;amp; Impact\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;h4\u0026gt;Lead \u0026amp;amp; Scale a Global Engineering Organization\u0026lt;/h4\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Build, lead, and grow a high-performing, distributed team across EU, Israel, and India\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive a culture of ownership, accountability, and operational excellence\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;h4\u0026gt;Own the Data Platform Implementation and Support\u0026lt;/h4\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Evolve the architecture for near-real-time data platforms\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead design decisions across streaming, storage, indexing, and access layers\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensure systems are scalable, resilient, and aligned with long-term product strategy\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;h4\u0026gt;Deliver at Scale\u0026lt;/h4\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Partner with Product and Architecture to translate vision into executable roadmaps\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive delivery of a large fleet of microservices running on Kubernetes (GKE)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensure predictable, high-quality releases across a complex distributed system\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;h4\u0026gt;Modernize the Data Stack\u0026lt;/h4\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Lead migration from legacy Hadoop/Spark environments to modern platforms such as Databricks\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Balance innovation with reliability and business continuity\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Reduce system complexity while improving performance and cost efficiency\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;h4\u0026gt;Drive Operational Excellence\u0026lt;/h4\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Define and enforce SLOs/SLAs across the data platform\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own reliability, observability, and incident response processes\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build scalable on-call and production support models across time zones\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;h4\u0026gt;Partner Across the Business\u0026lt;/h4\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Act as a key engineering partner to Product, Analytics, and Go-To-Market teams\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Communicate technical strategy, trade-offs, and risks clearly to senior stakeholders\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Align platform capabilities with customer and business outcomes\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;You Have: Required Skills \u0026amp;amp; Qualifications\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;h4\u0026gt;Experience \u0026amp;amp; Leadership\u0026lt;/h4\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Bachelor\u0026#39;s degree in Computer Science, Computer Engineering, or a related field.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;10+ years in software/data engineering, with strong backend or data platform experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;5+ years managing engineering teams, including globally distributed organizations\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong skills in Agile methodologies.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong communication skills (including English language skills) and organizational skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven ability to hire, grow, and retain high-performing teams\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;h4\u0026gt;Technical Depth\u0026lt;/h4\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Strong background in distributed systems and large-scale data platforms\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hands-on experience with:\u0026lt;/li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Streaming systems (e.g., Kafka)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;NoSQL databases (e.g., Cassandra)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Search/indexing systems (e.g., Elasticsearch)\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;li\u0026gt;Deep understanding of real-time vs batch processing trade-offs\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;h4\u0026gt;Modern Data Platforms\u0026lt;/h4\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience with big data frameworks (Spark, MapReduce)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Exposure to modern data platforms such as Databricks or lakehouse architectures\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience driving platform migrations or modernization initiatives\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;h4\u0026gt;Cloud \u0026amp;amp; Platform Engineering\u0026lt;/h4\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience operating microservices in Kubernetes environments (GKE preferred)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong focus on reliability, scalability, and observability\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;h4\u0026gt;Communication \u0026amp;amp; Collaboration\u0026lt;/h4\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Strong cross-functional communication and highly organized collaboration skills.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven decisiveness in establishing clear ownership boundaries and sticking to decisions to mitigate delays from distributed and unclear boundaries.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Discipline to document and reference all decisions to ensure the distribution of responsibilities and ownership remains clear and backed by documentation for all stakeholders.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to influence stakeholders across engineering, product, and business teams.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;h3\u0026gt;Nice to Have\u0026lt;/h3\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience in conversational AI, contact center platforms, or customer engagement systems\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with Java-based microservices (e.g., Spring Boot)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with data integration patterns (connectors, webhooks, event-driven systems)\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Our Benefits \u0026amp;amp; Perks\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;We are committed to supporting the complete well-being, health, financial security, family, and professional growth of our permanent employees.\u0026lt;/p\u0026gt;\n\u0026lt;h4\u0026gt;\u0026lt;strong\u0026gt;💰 Financial Security \u0026amp;amp; Growth\u0026lt;/strong\u0026gt;\u0026lt;/h4\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Additional Pension scheme\u0026lt;/strong\u0026gt;:\u0026amp;nbsp; deferred pension scheme (LivePerson contributes 20%), ESPP and annual bonus depending on achievements\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Equipment\u0026lt;/strong\u0026gt;: Internet and Mobile reimbursement\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Development:\u0026lt;/strong\u0026gt; Access to internal professional development resources.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h4\u0026gt;\u0026lt;strong\u0026gt;👨‍👩‍👧‍👦 Time Away \u0026amp;amp; Family Support\u0026lt;/strong\u0026gt;\u0026lt;/h4\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Flexible Paid Time Off (PTO):\u0026lt;/strong\u0026gt; Personal time off 33 days , vacation (28 days) and care days (5)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Paid Public Holidays.\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Volunteering Days:\u0026amp;nbsp; Use them to make a difference in your community. Whether it\u0026#39;s a cleanup, supporting a local initiative or holding an “Ehrenamt”, just let us know! We\u0026#39;re here to help you create a meaningful impact.\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;h4\u0026gt;\u0026lt;strong\u0026gt;💻 Workplace Flexibility\u0026lt;/strong\u0026gt;\u0026lt;/h4\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Remote-First Model:\u0026lt;/strong\u0026gt; Be flexible, work flexibly and from anywhere\u0026amp;nbsp; - no defined working hours or boundaries with offices in Mannheim and Berlin\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Monthly Connection:\u0026lt;/strong\u0026gt; Join our monthly connection pizza day in the office!\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Why You’ll Love Working Here\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;As leaders in enterprise customer conversations, we celebrate diversity, empowering our team to forge impactful conversations globally. LivePerson is a place where uniqueness is embraced, growth is constant, and everyone is empowered to create their own success. We\u0026#39;re very proud to have earned recognition from Fast Company, Newsweek, and BuiltIn for being a top innovative, beloved, and remote-friendly workplace, and recognized by Gartner as a leader in the Conversational AI space.\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Belonging at LivePerson: Equal Opportunity Employer\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;We are committed to fostering an inclusive workplace and are proud to be an \u0026lt;strong\u0026gt;Equal Opportunity Employer (EOE)\u0026lt;/strong\u0026gt;. We believe that diverse perspectives drive innovation. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristics protected by US Federal, State, or Local law.\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Accessibility Commitment\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;LivePerson is dedicated to the accessibility needs of our applicants and employees. We provide \u0026lt;strong\u0026gt;reasonable accommodations\u0026lt;/strong\u0026gt; to job applicants with disabilities. Applicants who require a reasonable accommodation for any part of the application or hiring process should inform their recruiting contact upon initial connection.\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Important Candidate Notice\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;The talent acquisition team at LivePerson has recently been notified of a phishing scam targeting candidates applying for our open roles. Scammers have been posing as hiring managers and recruiters in an effort to access candidates\u0026#39; personal and financial information. The phishing scam is not isolated to only LivePerson and has been documented in news articles and media outlets.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Please note that any communication from our hiring teams at LivePerson regarding a job opportunity will only be made by a LivePerson employee with an \u0026lt;strong\u0026gt;@liveperson.com\u0026lt;/strong\u0026gt; email address. LivePerson does not ask for personal or financial information as part of our interview process, including but not limited to your social security number, online account passwords, credit card numbers, passport information, and other related banking information. If you have any questions and or concerns, please feel free to contact \u0026lt;strong\u0026gt;recruiting-lp@liveperson.com\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;","departments":[{"id":79721,"name":"Conversational Cloud","child_ids":[],"parent_id":null}],"offices":[{"id":25510,"name":"Germany","location":null,"child_ids":[112827,25512,25511,73878],"parent_id":25365}]},{"absolute_url":"https://job-boards.greenhouse.io/liveperson/jobs/7728188","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3392010,"location":{"name":"Remote- USA"},"metadata":[{"id":9194882,"name":"Bonus","value":"22500.0","value_type":"number"}],"id":7728188,"updated_at":"2026-03-18T11:25:18-04:00","requisition_id":"LP16099","title":"Senior Technical Product Manager - Conversational AI","company_name":"LivePerson","first_published":"2026-03-18T11:12:03-04:00","language":"en","application_deadline":null,"content":"\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;Location:\u0026lt;/strong\u0026gt; USA\u0026amp;nbsp; \u0026lt;strong\u0026gt;Remote Status:\u0026lt;/strong\u0026gt; Fully Remote (#LI-Remote)\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;LivePerson (NASDAQ: LPSN) is a leader in trusted enterprise conversational AI and digital transformation. The world\u0026#39;s leading brands use our award-winning Conversational Cloud platform to connect with millions of consumers. We power nearly a billion conversational interactions every month, providing uniquely rich data analytics and safety tools to unlock the power of conversational AI for better business outcomes. Fast Company named LivePerson the #1 Most Innovative AI Company in the world.\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Position Overview\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;This role focuses on the end-to-end AI lifecycle, encompassing systems for products Conversational AI, Conversational Builder, Agent Assist, KAI etc. You will be responsible for defining the technical roadmap to enhance AI accuracy, scalability, and performance, ensuring seamless and intelligent handling of customer interactions. Your work will directly impact customer satisfaction and operational efficiency by leveraging cutting-edge LLMs and natural language processing to deliver world-class conversational experiences.You will collaborate closely with cross-functional teams, including Engineering, Data Science, Sales, and Customer Success, to define product strategy, prioritize features, and deliver innovative solutions that ensure scalability, reliability, and best-in-class experiences for brands.\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;You Will: Key Responsibilities \u0026amp;amp; Impact\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Product Strategy: \u0026lt;/strong\u0026gt;Develop and articulate a clear product vision and strategy for Conversational AI Teams, ensuring alignment with the company\u0026#39;s goals and strategic advancements.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Feature Prioritization\u0026lt;/strong\u0026gt;: Define, review feature requests, and prioritize product features and enhancements based on customer feedback, market research, competitive analysis, and business objectives, focusing on message processing, real-time routing, and system scalability.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Roadmap Planning:\u0026lt;/strong\u0026gt; Create and maintain a detailed product roadmap, outlining key milestones, dependencies, and timelines for delivering new AI capabilities that enhance conversation handling and agent assist features.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Cross-Functional Collaboration:\u0026lt;/strong\u0026gt; Work closely with Engineering, Infrastructure, Cloud, AI/ML teams, Sales, and Customer Success to align priorities and drive execution of platform improvements that optimize system performance and reliability.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Scalability and Performance:\u0026lt;/strong\u0026gt; Champion a platform-first approach, ensuring the Conversational AI platform infrastructure is designed for high availability, low latency, and the ability to process billions of messages with optimal efficiency.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Market Analysis: \u0026lt;/strong\u0026gt;Conduct ongoing research and analysis to identify emerging trends in large-scale messaging, Conversational AI, AI-driven routing, and emerging LLM trends to inform platform evolution\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Customer Engagement: \u0026lt;/strong\u0026gt;Engage with enterprise customers, partners, and internal stakeholders to gather insights on performance bottlenecks, pain points, and evolving needs, translating feedback into actionable product improvements.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Go-to-Market Strategy: \u0026lt;/strong\u0026gt;Partner with Marketing, Sales, and Customer Success teams to develop go-to-market strategies, ensuring seamless adoption of new platform features and driving overall business impact.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Performance Tracking:\u0026lt;/strong\u0026gt; Define key performance indicators (KPIs) and metrics to measure the effectiveness of Conversational AI platform capabilities, leveraging data to optimize performance, reduce latencies, and improve AI routing and resolution accuracy.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Thought Leadership:\u0026lt;/strong\u0026gt; Stay informed about advancements in Conversational AI systems, large language models (LLMs), and best practices in high-scale AI infrastructure, sharing insights to drive platform innovation.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;You Have: Required Skills \u0026amp;amp; Qualifications\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Bachelor\u0026#39;s degree in Computer Science, Engineering, Business, or a related field (MBA preferred).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;7+ years of experience in product management, with a track record of successfully launching and managing SaaS products or platforms. Having experience in AI/ML-centric SaaS products or platforms in the enterprise space is plus\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep understanding of Conversational AI systems, including natural language processing (NLP), Large Language Models (LLMs), dialog management, and the underlying technical architecture.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven ability to develop and execute product strategy, prioritize features, and drive product roadmap planning in a fast-paced, agile environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong analytical skills, with the ability to gather and interpret data, identify trends, and make data-driven decisions, Having AI performance metrics (e.g., resolution rate, accuracy, latency) is plus.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent communication, collaboration, and leadership skills, with the ability to influence and inspire cross-functional teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working with enterprise customers and a strong customer focus, with the ability to empathize with customer needs and pain points.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Passion for innovation, creativity, and solving complex problems to deliver impactful solutions in the rapidly evolving Conversational AI industry.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;The salary range for this role will be between $130,000 - $150,000 USD. Final compensation will be determined by a variety of factors, including, but not limited to your location, skills, experience, education, and/or professional certifications.\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Our Benefits \u0026amp;amp; Perks\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;We are committed to supporting the complete well-being, health, financial security, family, and professional growth of our permanent employees.\u0026lt;/p\u0026gt;\n\u0026lt;h4\u0026gt;\u0026lt;strong\u0026gt;🏥 Health \u0026amp;amp; Wellbeing\u0026lt;/strong\u0026gt;\u0026lt;/h4\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Medical, Dental, and Vision Insurance:\u0026lt;/strong\u0026gt; Comprehensive plans to support your health needs.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Wellness Resources: Access to wellbeing resources and programs including our EAP plan.\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;Health \u0026amp;amp; Mental Support: Access a confidential and free Employee Assistance Program (EAP), providing professional counseling.\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;h4\u0026gt;\u0026lt;strong\u0026gt;💰 Financial Security \u0026amp;amp; Growth\u0026lt;/strong\u0026gt;\u0026lt;/h4\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;401(k) Retirement Plan:\u0026lt;/strong\u0026gt; To help you plan for your financial future by offering both the plan and a 4% employer match (100% match on the first 3% contribution and 50% match on the next 2% contribution)\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;HSA \u0026amp;amp; FSA Plans:\u0026amp;nbsp; To help you plan for health related expenses on a pre-tax basis\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Employee Stock Purchase Program (ESPP):\u0026lt;/strong\u0026gt; Participate and receive a discount on company shares, allowing you to directly share in LivePerson\u0026#39;s success and growth.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Additional Insurances:\u0026lt;/strong\u0026gt; Basic and supplemental\u0026amp;nbsp; life insurance,\u0026amp;nbsp; Accidental Death \u0026amp;amp; Dismemberment (AD\u0026amp;amp;D) insurance, long-term and short-term disability insurance coverage, legal plan, identity theft protection plan, and critical illness supplemental insurance.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Development:\u0026lt;/strong\u0026gt; Access to internal professional development resources.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h4\u0026gt;\u0026lt;strong\u0026gt;👨‍👩‍👧‍👦 Time Away \u0026amp;amp; Family Support\u0026lt;/strong\u0026gt;\u0026lt;/h4\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Flexible Paid Time Off (PTO):\u0026lt;/strong\u0026gt; Discretionary PTO package for flexible days off with manager approval.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Paid Public Holidays.\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Generous Parental Leave Policy:\u0026lt;/strong\u0026gt; Including maternity/paternity support and fertility services.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h4\u0026gt;\u0026lt;strong\u0026gt;💻 Workplace Flexibility\u0026lt;/strong\u0026gt;\u0026lt;/h4\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Remote-First Model:\u0026lt;/strong\u0026gt; This role is fully remote (\u0026lt;strong\u0026gt;#LI-Remote\u0026lt;/strong\u0026gt;), offering excellent work-life balance and flexibility. We also maintain dedicated WeWork space for those who wish to meet colleagues or collaborate in person.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Why You’ll Love Working Here\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;As leaders in enterprise customer conversations, we celebrate diversity, empowering our team to forge impactful conversations globally. LivePerson is a place where uniqueness is embraced, growth is constant, and everyone is empowered to create their own success. We\u0026#39;re very proud to have earned recognition from Fast Company, Newsweek, and BuiltIn for being a top innovative, beloved, and remote-friendly workplace, and recognized by Gartner as a leader in the Conversational AI space.\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Belonging at LivePerson: Equal Opportunity Employer\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;We are committed to fostering an inclusive workplace and are proud to be an \u0026lt;strong\u0026gt;Equal Opportunity Employer (EOE)\u0026lt;/strong\u0026gt;. We believe that diverse perspectives drive innovation. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristics protected by US Federal, State, or Local law.\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Accessibility Commitment\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;LivePerson is dedicated to the accessibility needs of our applicants and employees. We provide \u0026lt;strong\u0026gt;reasonable accommodations\u0026lt;/strong\u0026gt; to job applicants with disabilities. Applicants who require a reasonable accommodation for any part of the application or hiring process should inform their recruiting contact upon initial connection.\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Important Candidate Notice\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;The talent acquisition team at LivePerson has recently been notified of a phishing scam targeting candidates applying for our open roles. Scammers have been posing as hiring managers and recruiters in an effort to access candidates\u0026#39; personal and financial information. The phishing scam is not isolated to only LivePerson and has been documented in news articles and media outlets.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Please note that any communication from our hiring teams at LivePerson regarding a job opportunity will only be made by a LivePerson employee with an \u0026lt;strong\u0026gt;@liveperson.com\u0026lt;/strong\u0026gt; email address. LivePerson does not ask for personal or financial information as part of our interview process, including but not limited to your social security number, online account passwords, credit card numbers, passport information, and other related banking information. If you have any questions and or concerns, please feel free to contact \u0026lt;strong\u0026gt;recruiting-lp@liveperson.com\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026amp;nbsp;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;","departments":[{"id":342266,"name":"Product","child_ids":[],"parent_id":null}],"offices":[{"id":25506,"name":"United States","location":null,"child_ids":[112843,112844,25341,52726,63763,57118,25368],"parent_id":25366}]},{"absolute_url":"https://job-boards.greenhouse.io/liveperson/jobs/7895136","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3431893,"location":{"name":"Berlin, Germany"},"metadata":[{"id":9194882,"name":"Bonus","value":"14850.0","value_type":"number"}],"id":7895136,"updated_at":"2026-05-05T14:13:04-04:00","requisition_id":"LP17372","title":"Senior Technical Product Manager - Platform \u0026 Integration","company_name":"LivePerson","first_published":"2026-05-05T14:13:04-04:00","language":"en","application_deadline":null,"content":"\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location:\u0026lt;/strong\u0026gt; Berlin, Germany\u0026amp;nbsp; \u0026lt;strong\u0026gt;Remote Status:\u0026lt;/strong\u0026gt; Fully Remote (#LI-Remote)\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;LivePerson (NASDAQ: LPSN) is a leader in trusted enterprise conversational AI and digital transformation. The world\u0026#39;s leading brands use our award-winning Conversational Cloud platform to connect with millions of consumers. We power nearly a billion conversational interactions every month, providing uniquely rich data analytics and safety tools to unlock the power of conversational AI for better business outcomes. Fast Company named LivePerson the #1 Most Innovative AI Company in the world.\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Position Overview\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;This candidate will join the LivePerson Platform Product team and be responsible for Core Platform \u0026amp;amp; integration, including Authentication, Secure forms, Security products and FaaS. This is a highly strategic area, handling the processing of billions of messages and routing conversations between brands and their customers efficiently. Our goal is to ensure seamless, intelligent, and scalable message delivery to enhance customer interactions.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As the\u0026lt;strong\u0026gt; Senior Product Manager for Platform \u0026amp;amp; Integration\u0026lt;/strong\u0026gt;, you will lead the strategy for high-scale infrastructure, focusing on Authentication, Security, and FaaS. You will oversee the development of secure, scalable architectural components that ensure the core platform handles billions of interactions with peak reliability. By collaborating with Engineering and other stakeholders, you’ll transform technical requirements into innovative security and integration solutions for global brands. Ultimately, your leadership will ensure our foundational platform capabilities deliver a seamless, robust, and intelligent environment for enterprise customers.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;You Will: Key Responsibilities \u0026amp;amp; Impact\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Product Strategy:\u0026lt;/strong\u0026gt; Develop and articulate a clear product vision and strategy for Core Messaging, ensuring alignment with the company\u0026#39;s goals and strategic advancements.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Feature Prioritization:\u0026lt;/strong\u0026gt; Define, review feature requests, and prioritize product features and enhancements based on customer feedback, market research, competitive analysis, and business objectives, focusing on message processing, real-time routing, and system scalability.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Roadmap Planning:\u0026lt;/strong\u0026gt; Create and maintain a detailed product roadmap, outlining key milestones, dependencies, and timelines for delivering new platform capabilities that enhance messaging performance and agent matching.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Cross-Functional Collaboration:\u0026lt;/strong\u0026gt; Work closely with Engineering, Infrastructure, Cloud, AI/ML teams, Sales, and Customer Success to align priorities and drive execution of platform improvements that optimize system performance and reliability.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Scalability and Performance:\u0026lt;/strong\u0026gt; Champion a platform-first approach, ensuring the Core Messaging infrastructure is designed for high availability, low latency, and the ability to process billions of messages with optimal efficiency.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Market Analysis:\u0026lt;/strong\u0026gt; Conduct ongoing research and analysis to identify emerging trends in large-scale messaging, AI-driven routing, and competitive landscape insights to inform platform evolution.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Customer Engagement:\u0026lt;/strong\u0026gt; Engage with enterprise customers, partners, and internal stakeholders to gather insights on performance bottlenecks, pain points, and evolving needs, translating feedback into actionable product improvements.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Go-to-Market Strategy:\u0026lt;/strong\u0026gt; Partner with Marketing, Sales, and Customer Success teams to develop go-to-market strategies, ensuring seamless adoption of new platform features and driving overall business impact.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Performance Tracking:\u0026lt;/strong\u0026gt; Define key performance indicators (KPIs) and metrics to measure the effectiveness of Messaging capabilities, leveraging data to optimize performance, reduce latencies, and improve message delivery accuracy.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Thought Leadership:\u0026lt;/strong\u0026gt; Stay informed about advancements in distributed messaging systems, cloud-native architectures, and best practices in high-scale messaging, sharing insights to drive platform innovation.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;You Have: Required Skills \u0026amp;amp; Qualifications\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Bachelor\u0026#39;s degree in Computer Science, Engineering, Business, or a related field (MBA preferred).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;5+ years of experience in product management, with a track record of successfully launching and managing SaaS products or platforms.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep understanding of API, messaging systems, high-scale data processing, event-driven architectures, and cloud infrastructure.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven ability to develop and execute product strategy, prioritize features, and drive product roadmap planning in a fast-paced, agile environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong analytical skills, with the ability to gather and interpret data, identify trends, and make data-driven decisions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent communication, collaboration, and leadership skills, with the ability to influence and inspire cross-functional teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working with enterprise customers and a strong customer focus, with the ability to empathize with customer needs and pain points.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Passion for innovation, creativity, and solving complex problems to deliver impactful solutions.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Our Benefits \u0026amp;amp; Perks\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;We are committed to supporting the complete well-being, health, financial security, family, and professional growth of our permanent employees.\u0026lt;/p\u0026gt;\n\u0026lt;h4\u0026gt;\u0026lt;strong\u0026gt;💰 Financial Security \u0026amp;amp; Growth\u0026lt;/strong\u0026gt;\u0026lt;/h4\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Additional Pension scheme\u0026lt;/strong\u0026gt;:\u0026amp;nbsp; deferred pension scheme (LivePerson contributes 20%), ESPP and annual bonus depending on achievements\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Equipment\u0026lt;/strong\u0026gt;: Internet and Mobile reimbursement\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Development:\u0026lt;/strong\u0026gt; Access to internal professional development resources.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h4\u0026gt;\u0026lt;strong\u0026gt;👨‍👩‍👧‍👦 Time Away \u0026amp;amp; Family Support\u0026lt;/strong\u0026gt;\u0026lt;/h4\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Flexible Paid Time Off (PTO):\u0026lt;/strong\u0026gt; Personal time off 33 days , vacation (28 days) and care days (5)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Paid Public Holidays.\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Volunteering Days:\u0026amp;nbsp; Use them to make a difference in your community. Whether it\u0026#39;s a cleanup, supporting a local initiative or holding an “Ehrenamt”, just let us know! We\u0026#39;re here to help you create a meaningful impact.\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;h4\u0026gt;\u0026lt;strong\u0026gt;💻 Workplace Flexibility\u0026lt;/strong\u0026gt;\u0026lt;/h4\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Remote-First Model:\u0026lt;/strong\u0026gt; Be flexible, work flexibly and from anywhere\u0026amp;nbsp; - no defined working hours or boundaries with offices in Mannheim and Berlin\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Monthly Connection:\u0026lt;/strong\u0026gt; Join our monthly connection pizza day in the office!\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Why You’ll Love Working Here\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;As leaders in enterprise customer conversations, we celebrate diversity, empowering our team to forge impactful conversations globally. LivePerson is a place where uniqueness is embraced, growth is constant, and everyone is empowered to create their own success. We\u0026#39;re very proud to have earned recognition from Fast Company, Newsweek, and BuiltIn for being a top innovative, beloved, and remote-friendly workplace, and recognized by Gartner as a leader in the Conversational AI space.\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Belonging at LivePerson: Equal Opportunity Employer\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;We are committed to fostering an inclusive workplace and are proud to be an \u0026lt;strong\u0026gt;Equal Opportunity Employer (EOE)\u0026lt;/strong\u0026gt;. We believe that diverse perspectives drive innovation. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristics protected by US Federal, State, or Local law.\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Accessibility Commitment\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;LivePerson is dedicated to the accessibility needs of our applicants and employees. We provide \u0026lt;strong\u0026gt;reasonable accommodations\u0026lt;/strong\u0026gt; to job applicants with disabilities. Applicants who require a reasonable accommodation for any part of the application or hiring process should inform their recruiting contact upon initial connection.\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Important Candidate Notice\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;The talent acquisition team at LivePerson has recently been notified of a phishing scam targeting candidates applying for our open roles. Scammers have been posing as hiring managers and recruiters in an effort to access candidates\u0026#39; personal and financial information. The phishing scam is not isolated to only LivePerson and has been documented in news articles and media outlets.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Please note that any communication from our hiring teams at LivePerson regarding a job opportunity will only be made by a LivePerson employee with an \u0026lt;strong\u0026gt;@liveperson.com\u0026lt;/strong\u0026gt; email address. LivePerson does not ask for personal or financial information as part of our interview process, including but not limited to your social security number, online account passwords, credit card numbers, passport information, and other related banking information. If you have any questions and or concerns, please feel free to contact \u0026lt;strong\u0026gt;recruiting-lp@liveperson.com\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;","departments":[{"id":89566,"name":"Product Management","child_ids":[],"parent_id":null}],"offices":[{"id":25510,"name":"Germany","location":null,"child_ids":[112827,25512,25511,73878],"parent_id":25365}]},{"absolute_url":"https://job-boards.greenhouse.io/liveperson/jobs/7732906","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3393321,"location":{"name":"Bangalore"},"metadata":[{"id":9194882,"name":"Bonus","value":"312000.0","value_type":"number"}],"id":7732906,"updated_at":"2026-05-05T11:03:10-04:00","requisition_id":"LP16368","title":"Site Reliability Engineer II (Remote- Bangalore)","company_name":"LivePerson","first_published":"2026-04-17T10:07:21-04:00","language":"en","application_deadline":null,"content":"\u0026lt;p\u0026gt;LivePerson (NASDAQ: LPSN) is a leading customer engagement company, creating digital experiences powered by Curiously Human AI. Every person is unique, and our technology makes it possible for companies, including leading brands like HSBC, Orange, and GM Financial, to treat their audiences that way at scale. Nearly a billion conversational interactions are powered by our Conversational Cloud each month.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You\u0026#39;ll be successful at LivePerson if you are excited to build something from the ground up. You excel by finding daily opportunities to grow at the same pace as the technology we\u0026#39;re building, and you build partnerships that improve our business. Likewise, you\u0026#39;re someone who sees feedback as a chance to learn and grow and believe decisions powered by data are the norm. You care about the well-being of others and yourself.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Job Description\u0026lt;/strong\u0026gt;: Site Reliability Engineer (Platform Engineer) Mid Level (L2)\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location: India (Remote- Bangalore)\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Overview:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are seeking a Mid-Level Site Reliability Engineer (SRE) to join our global Platform Engineering team. As an SRE, your primary responsibility is to ensure that our platform is reliable, scalable, and performant. You’ll be the bridge between development and operations — designing automation, improving observability, and maintaining the health of our production systems. You should have what it takes to ask the right questions, identify potential risks early, and raise flags when necessary to maintain a culture of reliability and continuous improvement.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;You will:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Collaborate closely with Developers, QA, and Product teams during sprint planning to understand release plans, dependencies, and infrastructure requirements.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Participate in the application release cycle, ensuring deployments are automated, consistent, and reliable.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage and operate Kubernetes clusters in Google Kubernetes Engine (GKE) and Amazon Elastic Kubernetes Service (EKS).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop and manage Terraform modules for provisioning and configuring cloud infrastructure across GCP and AWS.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Standardize service deployments using Helm for templating and versioned releases.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build and enhance observability with Prometheus, Grafana, and Datadog to monitor application and platform performance.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Design, implement, and maintain GitLab CI/CD pipelines for build, test, and deployment automation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive an automation-first culture by developing scripts and tooling in Python, Go, or Shell to minimize manual effort and improve efficiency.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Participate in a 24/7 on-call rotation, ensuring quick detection, mitigation, and resolution of incidents.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Perform root cause analysis (RCA) and contribute to post-incident reviews to prevent recurrence.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proactively identify reliability or scalability gaps, raise early warnings, and partner with teams to address systemic risks.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;You have:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;5-8 years of experience as a Site Reliability Engineer, Platform Engineer, or DevOps Engineer.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hands-on experience managing Kubernetes clusters (GKE, EKS) in GCP and AWS.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong knowledge of Terraform, Helm, and GitLab CI/CD pipelines.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficiency in Python, Go, or Shell scripting for automation and tooling.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience implementing and managing observability stacks (Prometheus, Grafana, Datadog).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep understanding of Linux systems, cloud networking, and container orchestration concepts.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working in Agile/Scrum environments and partnering closely with developers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent analytical skills with a proactive attitude — able to question assumptions and escalate potential risks early.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Good to Have\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience with ArgoCD or Flux (GitOps-based workflows).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with service mesh (Istio, Linkerd) or API gateways.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Knowledge of cloud cost optimization, autoscaling, or security best practices.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with incident management tools such as PagerDuty, ServiceNOW\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Why Join Us\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Build and operate modern cloud-native platforms using Kubernetes, Terraform, GitLab, Datadog, and Grafana.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Be part of a global SRE team that values automation, reliability, and innovation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work in a collaborative culture that encourages ownership, learning, and continuous improvement.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Enjoy flexible working arrangements, competitive compensation, and career growth opportunities including certifications and mentorship.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Why you’ll love working here:\u0026lt;/strong\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As leaders in enterprise customer conversations, we celebrate diversity, empowering our team to forge impactful conversations globally. LivePerson is a place where uniqueness is embraced, growth is constant, and everyone is empowered to create their own success. And, we\u0026#39;re very proud to have earned recognition from Fast Company, Newsweek, and BuiltIn for being a top innovative, beloved, and remote-friendly workplace.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Benefits: 15 Days PTO + Casual \u0026amp;amp; Sick Leave\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Insurance: 8 Lakhs Family Floater Coverage; Personal Accident \u0026amp;amp; Life Insurance: 3x of Gross Annual Salary*\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;The talent acquisition team at LivePerson has recently been notified of a phishing scam targeting candidates applying for our open roles. Scammers have been posing as hiring managers and recruiters in an effort to access candidates\u0026#39; personal and financial information.\u0026amp;nbsp; This phishing scam is not isolated to only LivePerson and has been documented in news articles and media outlets.Please note that any communication from our hiring teams at LivePerson regarding a job opportunity will only be made by a LivePerson employee with an @\u0026lt;a href=\u0026quot;http://liveperson.com/\u0026quot; target=\u0026quot;_blank\u0026quot; data-saferedirecturl=\u0026quot;https://www.google.com/url?q=http://liveperson.com/\u0026amp;amp;source=gmail\u0026amp;amp;ust=1776521133916000\u0026amp;amp;usg=AOvVaw1dCCZsFrYN_evKXnJHuFSF\u0026quot;\u0026gt;liveperson.com\u0026lt;/a\u0026gt;\u0026amp;nbsp;email address.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;LivePerson does not ask for personal or financial information as part of our interview process, including but not limited to your social security number, online account passwords, credit card numbers, passport information and other related banking information. If you have any questions and or concerns, please feel free to contact\u0026amp;nbsp;\u0026lt;a href=\u0026quot;mailto:recruiting-lp@liveperson.com\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;recruiting-lp@liveperson.com\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;","departments":[{"id":89560,"name":"Cloud","child_ids":[],"parent_id":null}],"offices":[{"id":73797,"name":"India","location":null,"child_ids":[73800],"parent_id":25369}]},{"absolute_url":"https://job-boards.greenhouse.io/liveperson/jobs/7871326","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3425797,"location":{"name":"India- Remote"},"metadata":[{"id":9194882,"name":"Bonus","value":"675000.0","value_type":"number"}],"id":7871326,"updated_at":"2026-05-04T03:33:22-04:00","requisition_id":"LP17344","title":"Software Development Engineer III Java Backend Engineer","company_name":"LivePerson","first_published":"2026-05-04T03:24:11-04:00","language":"en","application_deadline":null,"content":"\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Software Development Engineer III - Java Backend Engineer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;India (Remote/Hyderabad)\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Work Timings 2 PM to 11 PM IST\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;LivePerson (NASDAQ: LPSN) is a leading customer engagement company, creating digital experiences powered by Curiously Human AI. Every person is unique, and our technology makes it possible for companies, including leading brands like HSBC, Orange, and GM Financial, to treat their audiences that way at scale. Nearly a billion conversational interactions are powered by our Conversational Cloud each month.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You\u0026#39;ll be successful at LivePerson if you are excited to build something from the ground up. You excel by finding daily opportunities to grow at the same pace as the technology we\u0026#39;re building, and you build partnerships that improve our business. Likewise, you\u0026#39;re someone who sees feedback as a chance to learn and grow and believe decisions powered by data are the norm. You care about the well-being of others and yourself.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Job Description: Senior Software Engineer (Java, Python, Cloud Native, Generative AI) - 8+ Years Experience from a Product Based IT Company\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Overview:\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are looking for a highly motivated and experienced Senior Java Engineer to join our engineering team. In this high-impact role, you will own the design and implementation of significant portions of our product development, specifically working with our Bots \u0026amp;amp; Automation team to build a next-generation bot runtime platform.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You will serve as a technical leader and mentor for a small team of engineers, driving best practices in distributed systems and software architecture. If you have a passion for building reliable, scalable, and high-performance services and possess exceptional technical expertise, we want to hear from you.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Responsibilities:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Technical Leadership \u0026amp;amp; System Design:\u0026lt;/strong\u0026gt; Own the design and implementation of critical backend components. You will build high-volume, low-latency applications for mission-critical systems, ensuring high availability and performance.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Next-Gen Platform Development:\u0026lt;/strong\u0026gt; Collaborate closely with the Bots \u0026amp;amp; Automation team to architect and build a next-generation bot runtime platform.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Distributed Systems Engineering:\u0026lt;/strong\u0026gt; Create reliable, scalable, and high-performance services. Your work will require a deep understanding of Computer Science fundamentals and practical experience building large-scale distributed systems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;API Design:\u0026lt;/strong\u0026gt; Design and develop secure, scalable REST-based backend services.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Mentorship:\u0026lt;/strong\u0026gt; Serve as a leader and mentor to other engineers, fostering a culture of technical excellence and continuous improvement.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Operational Excellence:\u0026lt;/strong\u0026gt; Debug production issues, maintain existing codebases, and ensure the stability of the platform. You will participate in on-call rotations to support mission-critical services.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Documentation \u0026amp;amp; Compliance:\u0026lt;/strong\u0026gt; Develop technical specifications, architecture documentation, and ensure all software complies with strict security standards.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;Qualification:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Bachelor\u0026#39;s degree in Computer Science, Information Technology, or a related field (or equivalent experience).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Solid understanding of Data Structures and Algorithm Design\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong programming skills in Java with good knowledge of multi-threading.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Expert-level knowledge of Databases (SQL, NoSQL) like Cassandra, MySQL\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with Data Processing frameworks like Kafka, Airflow, Apache Spark, Hadoop\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience building REST APIs and debugging distributed microservice-based applications\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in Kubernetes\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with Git, Jenkins, and other Development tools\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with NodeJS \u0026amp;amp; Python is a plus\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Cloud expertise in either Google Cloud Platform (GCP) or Amazon Web Services (AWS)\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Benefits:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Personal time off 15 days - Casual (6) days \u0026amp;amp; Sick Days (6)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Medical Insurance: 8 Lakhs Family Floater that covers employee, spouse, 3 children and parents or In-laws\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Group Personal Accident: 3x of the employee’s Gross Salary\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Group Term Life: 3x of the employee’s Gross Salary\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Volunteering Days – Use them to make a difference in your community. Whether it\u0026#39;s a cleanup, supporting a local initiative or holding an “Ehrenamt”, just let us know! We\u0026#39;re here to help you create a meaningful impact.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Financial \u0026amp;amp; Growth\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Employee Stock Program (ESPP): Participate in our Employee Stock Participation Program and receive a discount on company shares, allowing you to share in LivePerson\u0026#39;s success.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Learning \u0026amp;amp; Development: We actively support your professional journey with robust programs for growth and learning development, ensuring you reach your full potential.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Why You’ll Love Working Here\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As leaders in enterprise customer conversations, we celebrate diversity, empowering our team to forge impactful conversations globally. LivePerson is a place where uniqueness is embraced, growth is constant, and everyone is empowered to create their own success. We\u0026#39;re very proud to have earned recognition from Fast Company, Newsweek, and BuiltIn for being a top innovative, beloved, and remote-friendly workplace, and recognized by Gartner as a leader in the Conversational AI space.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Belonging at LivePerson\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are committed to fostering an inclusive workplace and are proud to be an Equal Opportunity Employer. We believe that diverse perspectives drive innovation.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Accessibility Commitment\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;LivePerson is dedicated to the accessibility needs of our applicants and employees. We provide reasonable adjustments to job applicants with disabilities. Applicants who require a reasonable adjustment for any part of the application or hiring process should inform their recruiting contact upon initial connection.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Important Candidate Notice\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The talent acquisition team at LivePerson has recently been notified of a phishing scam targeting candidates applying for our open roles. Scammers have been posing as hiring managers and recruiters in an effort to access candidates\u0026#39; personal and financial information. This phishing scam is not isolated to only LivePerson and has been documented in news articles and media outlets.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Please note that any communication from our hiring teams at LivePerson regarding a job opportunity will only be made by a LivePerson\u0026amp;nbsp; employee with an @liveperson.com email address.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;LivePerson does not ask for personal or financial information as part of our interview process, including but not limited to your social security number, online account passwords, credit card numbers, passport information and other related banking information. If you have any questions and or concerns, please feel free to contact recruiting-lp@liveperson.com\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/p\u0026gt;","departments":[{"id":66292,"name":"AI \u0026 Automation","child_ids":[],"parent_id":null}],"offices":[{"id":73797,"name":"India","location":null,"child_ids":[73800],"parent_id":25369}]},{"absolute_url":"https://job-boards.greenhouse.io/liveperson/jobs/7687147","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3380432,"location":{"name":"India- Remote"},"metadata":[{"id":9194882,"name":"Bonus","value":"660000.0","value_type":"number"}],"id":7687147,"updated_at":"2026-03-12T04:04:04-04:00","requisition_id":"LP16093","title":"Software Development Engineer III - Node JS/ Python","company_name":"LivePerson","first_published":"2026-03-10T05:06:26-04:00","language":"en","application_deadline":null,"content":"\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Software Development Engineer III - NodeJS/Python Backend Engineer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;India (Remote/Hyderabad)\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Work Timings: 1 PM to 10 PM IST\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;LivePerson (NASDAQ: LPSN) is a leading customer engagement company, creating digital experiences powered by Curiously Human AI. Every person is unique, and our technology makes it possible for companies, including leading brands like HSBC, Orange, and GM Financial, to treat their audiences that way at scale. Nearly a billion conversational interactions are powered by our Conversational Cloud each month.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You\u0026#39;ll be successful at LivePerson if you are excited to build something from the ground up. You excel by finding daily opportunities to grow at the same pace as the technology we\u0026#39;re building, and you build partnerships that improve our business. Likewise, you\u0026#39;re someone who sees feedback as a chance to learn and grow and believe decisions powered by data are the norm. You care about the well-being of others and yourself.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Job Description: Senior Software Engineer (\u0026lt;a href=\u0026quot;http://node.js\u0026quot;\u0026gt;Node.js\u0026lt;/a\u0026gt;, Python, Cloud Native, Generative AI) - 8+ Years Experience from a Product Based IT Company.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Overview:\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a Senior Software Engineer on the Conversational AI team at LivePerson, you’ll play a critical role in shaping the future of our AI-driven customer experiences. You will join the group responsible for our LLM Platform, Copilot products, and Knowledge AI services, bridging the gap between traditional automation and next-generation Generative AI.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You will serve as a technical leader and mentor for a small team of engineers, driving best practices in distributed systems and software architecture. If you have a passion for building reliable, scalable, and high-performance services and possess exceptional technical expertise, we want to hear from you.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Responsibilities:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Technical Leadership \u0026amp;amp; System Design:\u0026lt;/strong\u0026gt; Own the design and implementation of critical backend components. You will build high-volume, low-latency applications for mission-critical systems, ensuring high availability and performance.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Distributed Systems Engineering:\u0026lt;/strong\u0026gt; Create reliable, scalable, and high-performance services. Your work will require a deep understanding of Computer Science fundamentals and practical experience building large-scale distributed systems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Complex Problem Solving:\u0026lt;/strong\u0026gt; Expertly navigate complex systems and domains to identify key challenges and create plans to address them.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Lead by Example:\u0026lt;/strong\u0026gt; Lead by example through the quality of your code and your approach to your work.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Operational Excellence:\u0026lt;/strong\u0026gt; Debug production issues, maintain existing codebases, and ensure the stability of the platform. You will participate in on-call rotations to support mission-critical services.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Team Growth:\u0026lt;/strong\u0026gt; Level up the team through code review feedback and knowledge sharing sessions, and assist in the onboarding of new engineering hires.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Qualification:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Bachelor\u0026#39;s degree in Computer Science, Information Technology, or a related field (or equivalent experience).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Solid understanding of Data Structures and Algorithm Design\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep proficiency in Node.js (for high-concurrency orchestration and backend services) AND Python (for AI/ML logic and data processing)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Practical experience building applications utilizing LLMs (OpenAI, Anthropic, etc.), RAG (Retrieval-Augmented Generation), and Vector Databases.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Expert-level knowledge of Databases (SQL, NoSQL) like Cassandra, MySQL\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with Data Processing frameworks like Kafka, Airflow, Apache Spark, Hadoop\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience building REST APIs and debugging distributed microservice-based applications\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in Kubernetes\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with Git, Jenkins, and other Development tools\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Cloud expertise in either Google Cloud Platform (GCP) or Amazon Web Services (AWS)\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Benefits:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Personal time off 15 days - Casual (6) days \u0026amp;amp; Sick Days (6)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Medical Insurance: 8 Lakhs Family Floater that covers employee, spouse, 3 children and parents or In-laws\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Group Personal Accident: 3x of the employee’s Gross Salary\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Group Term Life: 3x of the employee’s Gross Salary\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Volunteering Days – Use them to make a difference in your community. Whether it\u0026#39;s a cleanup, supporting a local initiative or holding an “Ehrenamt”, just let us know! We\u0026#39;re here to help you create a meaningful impact.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Financial \u0026amp;amp; Growth\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Employee Stock Program (ESPP): Participate in our Employee Stock Participation Program and receive a discount on company shares, allowing you to share in LivePerson\u0026#39;s success.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Learning \u0026amp;amp; Development: We actively support your professional journey with robust programs for growth and learning development, including allocated stipends, ensuring you reach your full potential.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Why You’ll Love Working Here\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As leaders in enterprise customer conversations, we celebrate diversity, empowering our team to forge impactful conversations globally. LivePerson is a place where uniqueness is embraced, growth is constant, and everyone is empowered to create their own success. We\u0026#39;re very proud to have earned recognition from Fast Company, Newsweek, and BuiltIn for being a top innovative, beloved, and remote-friendly workplace, and recognized by Gartner as a leader in the Conversational AI space.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Belonging at LivePerson\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are committed to fostering an inclusive workplace and are proud to be an Equal Opportunity Employer. We believe that diverse perspectives drive innovation.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Accessibility Commitment\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;LivePerson is dedicated to the accessibility needs of our applicants and employees. We provide reasonable adjustments to job applicants with disabilities. Applicants who require a reasonable adjustment for any part of the application or hiring process should inform their recruiting contact upon initial connection.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Important Candidate Notice\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The talent acquisition team at LivePerson has recently been notified of a phishing scam targeting candidates applying for our open roles. Scammers have been posing as hiring managers and recruiters in an effort to access candidates\u0026#39; personal and financial information. This phishing scam is not isolated to only LivePerson and has been documented in news articles and media outlets.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Please note that any communication from our hiring teams at LivePerson regarding a job opportunity will only be made by a LivePerson\u0026amp;nbsp; employee with an @liveperson.com email address.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;LivePerson does not ask for personal or financial information as part of our interview process, including but not limited to your social security number, online account passwords, credit card numbers, passport information and other related banking information. If you have any questions and or concerns, please feel free to contact recruiting-lp@liveperson.com\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;","departments":[{"id":66292,"name":"AI \u0026 Automation","child_ids":[],"parent_id":null}],"offices":[{"id":73797,"name":"India","location":null,"child_ids":[73800],"parent_id":25369}]},{"absolute_url":"https://job-boards.greenhouse.io/liveperson/jobs/7687141","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3380431,"location":{"name":"India- Remote"},"metadata":[{"id":9194882,"name":"Bonus","value":"660000.0","value_type":"number"}],"id":7687141,"updated_at":"2026-03-12T04:04:32-04:00","requisition_id":"LP16092","title":"Software Development Engineer III - Node JS/ Python","company_name":"LivePerson","first_published":"2026-03-10T05:05:56-04:00","language":"en","application_deadline":null,"content":"\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Software Development Engineer III - NodeJS/Python Backend Engineer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;India (Remote/Hyderabad)\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Work Timings: 1 PM to 10 PM IST\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;LivePerson (NASDAQ: LPSN) is a leading customer engagement company, creating digital experiences powered by Curiously Human AI. Every person is unique, and our technology makes it possible for companies, including leading brands like HSBC, Orange, and GM Financial, to treat their audiences that way at scale. Nearly a billion conversational interactions are powered by our Conversational Cloud each month.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You\u0026#39;ll be successful at LivePerson if you are excited to build something from the ground up. You excel by finding daily opportunities to grow at the same pace as the technology we\u0026#39;re building, and you build partnerships that improve our business. Likewise, you\u0026#39;re someone who sees feedback as a chance to learn and grow and believe decisions powered by data are the norm. You care about the well-being of others and yourself.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Job Description: Senior Software Engineer (\u0026lt;a href=\u0026quot;http://node.js\u0026quot;\u0026gt;Node.js\u0026lt;/a\u0026gt;, Python, Cloud Native, Generative AI) - 8+ Years Experience from a Product Based IT Company.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Overview:\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a Senior Software Engineer on the Conversational AI team at LivePerson, you’ll play a critical role in shaping the future of our AI-driven customer experiences. You will join the group responsible for our LLM Platform, Copilot products, and Knowledge AI services, bridging the gap between traditional automation and next-generation Generative AI.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You will serve as a technical leader and mentor for a small team of engineers, driving best practices in distributed systems and software architecture. If you have a passion for building reliable, scalable, and high-performance services and possess exceptional technical expertise, we want to hear from you.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Responsibilities:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Technical Leadership \u0026amp;amp; System Design:\u0026lt;/strong\u0026gt; Own the design and implementation of critical backend components. You will build high-volume, low-latency applications for mission-critical systems, ensuring high availability and performance.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Distributed Systems Engineering:\u0026lt;/strong\u0026gt; Create reliable, scalable, and high-performance services. Your work will require a deep understanding of Computer Science fundamentals and practical experience building large-scale distributed systems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Complex Problem Solving:\u0026lt;/strong\u0026gt; Expertly navigate complex systems and domains to identify key challenges and create plans to address them.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Lead by Example:\u0026lt;/strong\u0026gt; Lead by example through the quality of your code and your approach to your work.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Operational Excellence:\u0026lt;/strong\u0026gt; Debug production issues, maintain existing codebases, and ensure the stability of the platform. You will participate in on-call rotations to support mission-critical services.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Team Growth:\u0026lt;/strong\u0026gt; Level up the team through code review feedback and knowledge sharing sessions, and assist in the onboarding of new engineering hires.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Qualification:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Bachelor\u0026#39;s degree in Computer Science, Information Technology, or a related field (or equivalent experience).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Solid understanding of Data Structures and Algorithm Design\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep proficiency in Node.js (for high-concurrency orchestration and backend services) AND Python (for AI/ML logic and data processing)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Practical experience building applications utilizing LLMs (OpenAI, Anthropic, etc.), RAG (Retrieval-Augmented Generation), and Vector Databases.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Expert-level knowledge of Databases (SQL, NoSQL) like Cassandra, MySQL\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with Data Processing frameworks like Kafka, Airflow, Apache Spark, Hadoop\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience building REST APIs and debugging distributed microservice-based applications\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in Kubernetes\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with Git, Jenkins, and other Development tools\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Cloud expertise in either Google Cloud Platform (GCP) or Amazon Web Services (AWS)\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Benefits:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Personal time off 15 days - Casual (6) days \u0026amp;amp; Sick Days (6)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Medical Insurance: 8 Lakhs Family Floater that covers employee, spouse, 3 children and parents or In-laws\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Group Personal Accident: 3x of the employee’s Gross Salary\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Group Term Life: 3x of the employee’s Gross Salary\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Volunteering Days – Use them to make a difference in your community. Whether it\u0026#39;s a cleanup, supporting a local initiative or holding an “Ehrenamt”, just let us know! We\u0026#39;re here to help you create a meaningful impact.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Financial \u0026amp;amp; Growth\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Employee Stock Program (ESPP): Participate in our Employee Stock Participation Program and receive a discount on company shares, allowing you to share in LivePerson\u0026#39;s success.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Learning \u0026amp;amp; Development: We actively support your professional journey with robust programs for growth and learning development, including allocated stipends, ensuring you reach your full potential.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Why You’ll Love Working Here\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As leaders in enterprise customer conversations, we celebrate diversity, empowering our team to forge impactful conversations globally. LivePerson is a place where uniqueness is embraced, growth is constant, and everyone is empowered to create their own success. We\u0026#39;re very proud to have earned recognition from Fast Company, Newsweek, and BuiltIn for being a top innovative, beloved, and remote-friendly workplace, and recognized by Gartner as a leader in the Conversational AI space.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Belonging at LivePerson\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are committed to fostering an inclusive workplace and are proud to be an Equal Opportunity Employer. We believe that diverse perspectives drive innovation.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Accessibility Commitment\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;LivePerson is dedicated to the accessibility needs of our applicants and employees. We provide reasonable adjustments to job applicants with disabilities. Applicants who require a reasonable adjustment for any part of the application or hiring process should inform their recruiting contact upon initial connection.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Important Candidate Notice\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The talent acquisition team at LivePerson has recently been notified of a phishing scam targeting candidates applying for our open roles. Scammers have been posing as hiring managers and recruiters in an effort to access candidates\u0026#39; personal and financial information. This phishing scam is not isolated to only LivePerson and has been documented in news articles and media outlets.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Please note that any communication from our hiring teams at LivePerson regarding a job opportunity will only be made by a LivePerson\u0026amp;nbsp; employee with an @liveperson.com email address.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;LivePerson does not ask for personal or financial information as part of our interview process, including but not limited to your social security number, online account passwords, credit card numbers, passport information and other related banking information. If you have any questions and or concerns, please feel free to contact recruiting-lp@liveperson.com\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;","departments":[{"id":66292,"name":"AI \u0026 Automation","child_ids":[],"parent_id":null}],"offices":[{"id":73797,"name":"India","location":null,"child_ids":[73800],"parent_id":25369}]},{"absolute_url":"https://job-boards.greenhouse.io/liveperson/jobs/7899163","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3434192,"location":{"name":"India- Remote"},"metadata":[{"id":9194882,"name":"Bonus","value":"312000.0","value_type":"number"}],"id":7899163,"updated_at":"2026-05-08T01:12:37-04:00","requisition_id":"LP17493","title":"Software Development Engineer II ( Nodejs Engineer - Connector)","company_name":"LivePerson","first_published":"2026-05-08T01:12:37-04:00","language":"en","application_deadline":null,"content":"\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Software Development Engineer II ( NodeJS Engineer - Connector)\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location\u0026lt;/strong\u0026gt;: India-Remote\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Work Timings: 1:30 PM to 10.30 PM IST\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;LivePerson (NASDAQ: LPSN) is a leader in trusted enterprise conversational AI and digital transformation. The world\u0026#39;s leading brands use our award-winning Conversational Cloud platform to connect with millions of consumers. We power nearly a billion conversational interactions every month, providing uniquely rich data analytics and safety tools to unlock the power of conversational AI for better business outcomes. Fast Company named LivePerson the #1 Most Innovative AI Company in the world.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Key Responsibilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Designing and developing high-volume, low-latency applications for mission-critical systems and delivering high-availability and performance\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Design complex high performance backend services using NodeJS\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Development of technical specifications and documentation\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Debug production issues and help maintain existing code\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Participate in on-call rotations\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work with Bots \u0026amp;amp; Automation team in building next generation bot runtime platform\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;You should be an expert in:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Strong programming skills in NodeJS/Typescript with good knowledge of Websockets and data streaming services\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with Java\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience integrating with third-party APIs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience debugging/testing distributed microservice applications\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Knowledgeable of technologies such as SocketIO, Kafka, Redis, RabbitMQ\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience building RESTful microservices\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiar with basic DevOps tasks for deploying applications in dev/test environments\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with Git, Jenkins, and other Development tools\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in Kubernetes a plus\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Qualifications\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Bachelor\u0026#39;s degree in Computer Science or a related field\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;3+ years of experience building successful production software systems\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Benefits:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Personal time off 15 days - Casual (5) days, Care Days (5) \u0026amp;amp; Sick Days (5)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Medical Insurance: 8 Lakhs Family Floater that covers employee, spouse, 3 children and parents or In-laws\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Group Personal Accident: 3x of the employee’s Gross Salary\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Group Term Life: 3x of the employee’s Gross Salary\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Volunteering Days – Use them to make a difference in your community. Whether it\u0026#39;s a cleanup, supporting a local initiative,\u0026amp;nbsp; just let us know! We\u0026#39;re here to help you create a meaningful impact.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Financial \u0026amp;amp; Growth\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Employee Stock Program (ESPP): Participate in our Employee Stock Participation Program and receive a discount on company shares, allowing you to share in LivePerson\u0026#39;s success.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Learning \u0026amp;amp; Development: We actively support your professional journey with robust programs for growth and learning development, including allocated stipends, ensuring you reach your full potential.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Why You’ll Love Working Here\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As leaders in enterprise customer conversations, we celebrate diversity, empowering our team to forge impactful conversations globally. LivePerson is a place where uniqueness is embraced, growth is constant, and everyone is empowered to create their own success. We\u0026#39;re very proud to have earned recognition from Fast Company, Newsweek, and BuiltIn for being a top innovative, beloved, and remote-friendly workplace, and recognized by Gartner as a leader in the Conversational AI space.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Belonging at LivePerson\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are committed to fostering an inclusive workplace and are proud to be an Equal Opportunity Employer. We believe that diverse perspectives drive innovation.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Important Candidate Notice\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The talent acquisition team at LivePerson has recently been notified of a phishing scam targeting candidates applying for our open roles. Scammers have been posing as hiring managers and recruiters in an effort to access candidates\u0026#39; personal and financial information. This phishing scam is not isolated to only LivePerson and has been documented in news articles and media outlets.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Please note that any communication from our hiring teams at LivePerson regarding a job opportunity will only be made by a LivePerson\u0026amp;nbsp; employee with an @liveperson.com email address.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;LivePerson does not ask for personal or financial information as part of our interview process, including but not limited to your social security number, online account passwords, credit card numbers, passport information and other related banking information. If you have any questions and or concerns, please feel free to contact recruiting-lp@liveperson.com\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;","departments":[{"id":66292,"name":"AI \u0026 Automation","child_ids":[],"parent_id":null}],"offices":[{"id":73797,"name":"India","location":null,"child_ids":[73800],"parent_id":25369}]},{"absolute_url":"https://job-boards.greenhouse.io/liveperson/jobs/7793273","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3407784,"location":{"name":"Sofia Office"},"metadata":[{"id":9194882,"name":"Bonus","value":"5250.0","value_type":"number"}],"id":7793273,"updated_at":"2026-04-15T07:27:48-04:00","requisition_id":"LP16400","title":"Sr. Support Engineer","company_name":"LivePerson","first_published":"2026-04-15T07:25:40-04:00","language":"en","application_deadline":null,"content":"\u0026lt;p\u0026gt;LivePerson (NASDAQ: LPSN) is the global leader in enterprise conversations. Hundreds of the world’s leading brands — including HSBC, Chipotle, and Virgin Media — use our award-winning Conversational Cloud platform to connect with millions of consumers. We power nearly a billion conversational interactions every month, providing a uniquely rich data set and safety tools to unlock the power of Conversational AI for better customer experiences.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;I\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;n this role, you will:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Be the senior technical focal point of customer issues raised within the EMEA region.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Troubleshoot and resolve complex technical issues raised by global customers, maintaining high customer satisfaction.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Take ownership of escalated issues and work to resolve advanced technical problems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Become a Subject Matter Expert for assigned technical areas or platform features, working closely with product developers to build knowledge in support troubleshooting tools and methods.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Act as the primary support liaison between customers, Product Management, Engineering/R\u0026amp;amp;D, and various business units.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Serve as the \u0026quot;voice of the customer,\u0026quot; providing valuable insights and feedback to development and service teams regarding recurring issues.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Mentor and educate team members, empowering them to handle technical escalations effectively and reducing the overall number of technical escalations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Determine pain points, analyze recurring issues, and contribute to the development of processes and requirements for better customer support tools and solutions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead or participate in the Support organization’s internal projects.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Skills and Abilities\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Excellent service-oriented verbal and written English communication skills.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Customer-facing skills with the ability to lead complex and sensitive situations, including managing technical bridges.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven expertise in analyzing, troubleshooting, and providing solutions for deep and complex technical issues.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Broad foundational knowledge across web technologies and protocols, including familiarity with the core concepts of networking, APIs, and SDKs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Good understanding of HTML/CSS and JavaScript.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Good understanding of data retrieval using SQL.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience utilizing troubleshooting and monitoring tools such as Fiddler, Wireshark, Chrome DevTools, or logging systems like Kibana and Splunk.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proactive self-learner with a natural curiosity to solve problems and the ability to extend technical capabilities to new domains.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Resilience to work in a fast-paced, stressful environment and meet tight timelines.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Willingness to be on-call for high-severity issues and work flexible hours, including holidays, weekends, and shift work as needed for crisis management.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Education and Experience\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Minimum of 4 years of experience working as a Senior Support Engineer, Tier 3/4 Support Engineer, or an equivalent customer-facing position.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Extensive experience supporting enterprise-level customers, preferably with Fortune 500 organizations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hands-on application support experience (not IT/helpdesk support) within a SaaS or web company.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working with SaaS/Cloud Infrastructure.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;An academic or Bachelor\u0026#39;s degree in Computer Science, Information Systems, Information Technology, Engineering, Mathematics, or a related field is preferred.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Benefits:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Health: medical and mental care\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Multisport card\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Food vouchers\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Time away: vacation, national/religious holidays and five personal days.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Family: parental leave\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Development: Generous tuition reimbursement and access to internal professional development resources.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Additional: exclusive perks and discounts\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;#LI-Remote\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Why you’ll love working here\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As leaders in enterprise customer conversations, we celebrate diversity, empowering our team to forge impactful conversations globally. LivePerson is a place where uniqueness is embraced, growth is constant, and everyone is empowered to create their own success. And, we\u0026#39;re very proud to have earned recognition from Fast Company, Newsweek, and BuiltIn for being a top innovative, beloved, and remote-friendly workplace.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Belonging at LivePerson:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;We are committed to the accessibility needs of applicants and employees. We provide reasonable accommodations to job applicants with physical or mental disabilities. Applicants with a disability who require reasonable accommodation for any part of the application or hiring process should inform their recruiting contact upon initial connection.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The talent acquisition team at LivePerson has recently been notified of a phishing scam targeting candidates applying for our open roles. Scammers have been posing as hiring managers and recruiters in an effort to access candidates\u0026#39; personal and financial information.\u0026amp;nbsp; This phishing scam is not isolated to only LivePerson and has been documented in news articles and media outlets.Please note that any communication from our hiring teams at LivePerson regarding a job opportunity will only be made by a LivePerson employee with an @\u0026lt;a href=\u0026quot;http://liveperson.com/\u0026quot;\u0026gt;liveperson.com\u0026lt;/a\u0026gt; email address.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;LivePerson does not ask for personal or financial information as part of our interview process, including but not limited to your social security number, online account passwords, credit card numbers, passport information and other related banking information. If you have any questions and or concerns, please feel free to contact\u0026amp;nbsp;\u0026lt;a href=\u0026quot;mailto:recruiting-lp@liveperson.com\u0026quot;\u0026gt;\u0026lt;span data-rich-links=\u0026quot;{\u0026amp;quot;per_n\u0026amp;quot;:\u0026amp;quot;recruiting-lp@liveperson.com\u0026amp;quot;,\u0026amp;quot;per_e\u0026amp;quot;:\u0026amp;quot;recruiting-lp@liveperson.com\u0026amp;quot;,\u0026amp;quot;type\u0026amp;quot;:\u0026amp;quot;person\u0026amp;quot;}\u0026quot;\u0026gt;recruiting-lp@liveperson.com\u0026lt;/span\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;","departments":[{"id":225680,"name":"Global Support","child_ids":[151249],"parent_id":null}],"offices":[{"id":75255,"name":"Sofia Office","location":null,"child_ids":[],"parent_id":73773}]},{"absolute_url":"https://job-boards.greenhouse.io/liveperson/jobs/7894406","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3431655,"location":{"name":"Australia - Melbourne"},"metadata":[{"id":9194882,"name":"Bonus","value":"12000.0","value_type":"number"}],"id":7894406,"updated_at":"2026-05-06T22:05:32-04:00","requisition_id":"LP17424","title":"Support Engineer II","company_name":"LivePerson","first_published":"2026-05-06T22:05:32-04:00","language":"en","application_deadline":null,"content":"\u0026lt;p\u0026gt;LivePerson (NASDAQ: LPSN) is a leader in trusted enterprise conversational AI and digital transformation. The world\u0026#39;s leading brands use our award-winning Conversational Cloud platform to connect with millions of consumers. We power nearly a billion conversational interactions every month, providing uniquely rich data analytics and safety tools to unlock the power of conversational AI for better business outcomes. Fast Company named LivePerson the #1 Most Innovative AI Company in the world.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Position Overview\u0026lt;/strong\u0026gt;:\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Support Engineer II (L2) is a fully qualified, professional and Subject Matter Expert (SME) who provides advanced technical assistance within a 24/7 global operation. Reporting to the Support Engineer Manager, this role sits within our Global Services organization. You will act as the primary technical focal point for complex investigations, bridging the gap between customers, field teams, and Engineering to resolve uncommon incidents and promote platform stability. The single most important outcome for this role is the successful resolution of escalated, high-impact technical cases while proactively guiding internal and external stakeholders to meet all Service Level Targets (SLTs).\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;You Will: Key Responsibilities \u0026amp;amp; Impact\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Advanced Case Management:\u0026lt;/strong\u0026gt; Own the end-to-end investigation and resolution of complex and uncommon technical cases escalated by customers, acting as the SME for assigned technical areas.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Engineering Collaboration:\u0026lt;/strong\u0026gt; Report, track, and promote issues and bugs with Engineering, working closely with product leaders and developers to ensure long-term fixes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Stakeholder Guidance:\u0026lt;/strong\u0026gt; Educate and proactively guide internal field teams and external customers with advanced technical knowledge, troubleshooting tools, and specialized methods.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Process Excellence:\u0026lt;/strong\u0026gt; Manage escalated incidents across multiple channels to consistently meet or exceed SLTs and KPIs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Technical Leadership:\u0026lt;/strong\u0026gt; Assess unusual circumstances using sophisticated analytical techniques to identify root causes and suggest creative variations in troubleshooting approaches.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Knowledge Management:\u0026lt;/strong\u0026gt; Create and maintain high-quality technical documentation and runbooks to improve team efficiency and scale support capabilities.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;You Have: Required Skills \u0026amp;amp; Qualifications\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Professional Experience: \u0026lt;/strong\u0026gt;Typically requires a minimum of 4 years of related technical experience with a Bachelor’s degree, or 2 years with a Master’s degree, or equivalent practical experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Technical Expertise: \u0026lt;/strong\u0026gt;Complete knowledge and full understanding of professional disciplines within technical support, including the ability to resolve a wide range of issues in creative ways.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Problem-Solving Skills:\u0026lt;/strong\u0026gt; Proven ability to work on problems of diverse scope where analysis of information requires evaluation of identifiable factors and the adaptation of existing approaches.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Communication \u0026amp;amp; Persuasion:\u0026lt;/strong\u0026gt; Exceptional communication skills with the ability to enhance relationships and networks with senior partners, often requiring persuasion and the adaptation of style to differing audiences.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Independence: \u0026lt;/strong\u0026gt;A proactive mindset with the ability to work independently, determining methods and procedures on new assignments and acting as a facilitator or team leader when necessary.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Operational Flexibility: \u0026lt;/strong\u0026gt;Ability to work in a 24/7 or business hours role, displaying a calm demeanor in critical situations.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Our Benefits \u0026amp;amp; Perks:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are committed to supporting the complete well-being, health, financial security, family, and professional growth of our permanent employees.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;🏥 Health \u0026amp;amp; Wellbeing\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Health \u0026amp;amp; Mental Support: Access a confidential and free Employee Assistance Program (EAP), providing professional counseling for you and your immediate family members.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Life \u0026amp;amp; Financial Protection: Your Life and Salary Continuance Insurance is fully paid by the company, offering peace of mind and financial security.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Health Insurance Coverage: Benefit from Medibank Health Insurance, with up to 80% of the premium paid by LivePerson (LP), extending coverage to you and your immediate family members.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;👨‍👩‍👧‍👦 Time Away \u0026amp;amp; Flexibility\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Generous parental leave policy\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;LP Care Days: You receive 5 additional paid \u0026quot;LP Care Days\u0026quot; per year to use for personal, family, or well-being needs. Once your annual leave is exhausted, we provide an \u0026lt;strong\u0026gt;extra 5 days of LP Care Days\u0026lt;/strong\u0026gt; to ensure you have the time to recharge and show up as your best self.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;💰 Financial \u0026amp;amp; Growth\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Employee Stock Program (ESPP): Participate in our Employee Stock Participation Program and receive a discount on company shares, allowing you to directly share in LivePerson\u0026#39;s success and growth.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Learning \u0026amp;amp; Development: We actively support your professional journey with robust programs for growth and learning development, including allocated stipends, ensuring you reach your full potential.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;💻 Workplace Flexibility\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Remote-First Model: This role is fully remote (#LI-Remote), offering excellent work-life balance and flexibility. We also maintain dedicated offices in Sydney and Melbourne for those who wish to meet colleagues or collaborate in person.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Why You’ll Love Working Here\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As leaders in enterprise customer conversations, we celebrate diversity, empowering our team to forge impactful conversations globally. LivePerson is a place where uniqueness is embraced, growth is constant, and everyone is empowered to create their own success. We\u0026#39;re very proud to have earned recognition from Fast Company, Newsweek, and BuiltIn for being a top innovative, beloved, and remote-friendly workplace, and recognized by Gartner as a leader in the Conversational AI space.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Belonging at LivePerson\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are committed to fostering an inclusive workplace and are proud to be an Equal Opportunity Employer. We believe that diverse perspectives drive innovation. All qualified applicants will receive consideration for employment without regard to protected characteristics under Australian law.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Accessibility Commitment\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;LivePerson is dedicated to the accessibility needs of our applicants and employees. We provide reasonable adjustments to job applicants with disabilities. Applicants who require a reasonable adjustment for any part of the application or hiring process should inform their recruiting contact upon initial connection.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Important Candidate Notice:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The talent acquisition team at LivePerson has recently been notified of a phishing scam targeting candidates applying for our open roles. Scammers have been posing as hiring managers and recruiters in an effort to access candidates\u0026#39; personal and financial information.\u0026amp;nbsp; The phishing scam is not isolated to only LivePerson and has been documented in news articles and media outlets.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Please note that any communication from our hiring teams at LivePerson regarding a job opportunity will only be made by a LivePerson employee with an \u0026lt;a href=\u0026quot;http://liveperson.com\u0026quot;\u0026gt;@liveperson.com\u0026lt;/a\u0026gt; email address.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;LivePerson does not ask for personal or financial information as part of our interview process, including but not limited to your social security number, online account passwords, credit card numbers, passport information, and other related banking information. If you have any questions and or concerns, please feel free to contact \u0026lt;a href=\u0026quot;mailto:recruiting-lp@liveperson.com\u0026quot;\u0026gt;recruiting-lp@liveperson.com\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;","departments":[{"id":225680,"name":"Global Support","child_ids":[151249],"parent_id":null}],"offices":[{"id":25504,"name":"Australia","location":null,"child_ids":[73683,25505,62900,242116,242117],"parent_id":25369}]},{"absolute_url":"https://job-boards.greenhouse.io/liveperson/jobs/7438124","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3308549,"location":{"name":"India- Remote"},"metadata":[{"id":9194882,"name":"Bonus","value":"300000.0","value_type":"number"}],"id":7438124,"updated_at":"2026-03-12T03:58:44-04:00","requisition_id":"LP14397","title":"Support Engineer III","company_name":"LivePerson","first_published":"2025-12-03T04:56:54-05:00","language":"en","application_deadline":null,"content":"\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location\u0026lt;/strong\u0026gt;: India Remote\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Work Timings: 5 PM to 3 AM IST\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;LivePerson (NASDAQ: LPSN) is a leader in trusted enterprise conversational AI and digital transformation. The world\u0026#39;s leading brands use our award-winning Conversational Cloud platform to connect with millions of consumers. We power nearly a billion conversational interactions every month, providing uniquely rich data analytics and safety tools to unlock the power of conversational AI for better business outcomes. Fast Company named LivePerson the #1 Most Innovative AI Company in the world.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026amp;nbsp;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Position Overview\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Are you an experienced technical expert ready to take on a \u0026lt;strong\u0026gt;Tier 3 Subject Matter Expert (SME)\u0026lt;/strong\u0026gt; role focusing on \u0026lt;strong\u0026gt;Conversational AI\u0026lt;/strong\u0026gt;? We are seeking a highly skilled and resilient individual to serve as the \u0026lt;strong\u0026gt;senior technical focal point\u0026lt;/strong\u0026gt; for our customers, resolving the most complex and deep-level technical issues within strict SLAs.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You will \u0026lt;strong\u0026gt;work US hours (5pm - 3am IST)\u0026lt;/strong\u0026gt;, leveraging your 5-7 years of experience with \u0026lt;strong\u0026gt;SQL\u0026lt;/strong\u0026gt;, code (Java/JavaScript/HTML), and \u0026lt;strong\u0026gt;SaaS/Cloud infrastructure\u0026lt;/strong\u0026gt; to troubleshoot our platform end-to-end. Beyond technical resolution, you will act as a critical liaison between the customer, R\u0026amp;amp;D, and Product teams, \u0026lt;strong\u0026gt;mentoring global team members\u0026lt;/strong\u0026gt;, and driving systemic process improvements. If you thrive in a \u0026lt;strong\u0026gt;fast-paced, data-driven environment\u0026lt;/strong\u0026gt;, see failure as fuel for growth, and are ready to be the definitive technical authority for our platform, apply now!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Key Responsibilities:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Work during US hours\u0026amp;nbsp; 5pm - 3am (including breaks)\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Be the senior technical focal point for customer issues.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own and work on assigned cases and are responsible for resolving issues raised within SLAs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Interact with LivePerson’s customers while acting as the support liaison between the customer, Product Management, R\u0026amp;amp;D, and various Business units to solve the issues at hand.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Act as the Subject Matter Expert for LivePerson products, working closely with the product developers, building the knowledge in support, troubleshooting tools and methods.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Analyze recurring issues and put processes and requirements for tools to better support our customers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Mentor and educate global team members in order to improve team performance.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;This position might require travelling, overtime, and on-call duty 24/7.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026amp;nbsp;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your qualifications are:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;5-7 years of related experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Can read and understand Java/JavaScript/HTML code\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficiency with Structured Query Language (SQL).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with analysing, troubleshooting, and providing solutions for deep and complex technical issues\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Knowledge of web technologies and protocols.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to troubleshoot different backend systems that support the LivePerson platform end-to-end.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent oral and written communication skills (fluent in English).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with communicating with enterprise customers via calls and emails, including managing a technical bridge in critical and pressing situations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Resilience to work in a stressful environment and comply with a tight timeline - Strong service orientation and interpersonal skills.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working with cross-functional teams and motivating others for cooperation and action.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to act as on-call for high-severity issues.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfortable in an ambiguous, ever-changing environment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Self-learner with the ability and desire to constantly acquire new knowledge and learn new technologies\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Self-management skills and the ability to come up with new initiatives.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Basic understanding of object-oriented languages and server-side scripting.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Must Have Skills:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience with relevant technologies that could include the following:\u0026lt;br\u0026gt;-\u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; SaaS\\Cloud Infrastructure.\u0026lt;br\u0026gt;-\u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; Network and Web protocols.\u0026lt;br\u0026gt;-\u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; Web and App Servers.\u0026lt;br\u0026gt;-\u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; Big data, analytics and event processing technologies.\u0026lt;br\u0026gt;-\u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; Security and authorisation principles.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Scoping and trends analysis via DB, monitoring tools (Grafana, Graphite, etc’) and logging systems (Kibana, Splunk, etc’).\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bachelor’s degree in Information Science / Information Technology / Computer Science /\u0026amp;nbsp; Engineering / Mathematics - an advantage.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Benefits:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Personal time off 15 days - Casual (6) days \u0026amp;amp; Sick Days (6)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Medical Insurance: 8 Lakhs Family Floater that covers employee, spouse, 3 children and parents or In-laws\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Group Personal Accident: 3x of the employee’s Gross Salary\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Group Term Life: 3x of the employee’s Gross Salary\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Volunteering Days – Use them to make a difference in your community. Whether it\u0026#39;s a cleanup, supporting a local initiative or holding an “Ehrenamt”, just let us know! We\u0026#39;re here to help you create a meaningful impact.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Financial \u0026amp;amp; Growth\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Employee Stock Program (ESPP): Participate in our Employee Stock Participation Program and receive a discount on company shares, allowing you to share in LivePerson\u0026#39;s success.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Learning \u0026amp;amp; Development: We actively support your professional journey with robust programs for growth and learning development, including allocated stipends, ensuring you reach your full potential.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Why You’ll Love Working Here\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As leaders in enterprise customer conversations, we celebrate diversity, empowering our team to forge impactful conversations globally. LivePerson is a place where uniqueness is embraced, growth is constant, and everyone is empowered to create their own success. We\u0026#39;re very proud to have earned recognition from Fast Company, Newsweek, and BuiltIn for being a top innovative, beloved, and remote-friendly workplace, and recognized by Gartner as a leader in the Conversational AI space.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Belonging at LivePerson\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are committed to fostering an inclusive workplace and are proud to be an Equal Opportunity Employer. We believe that diverse perspectives drive innovation.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Accessibility Commitment\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;LivePerson is dedicated to the accessibility needs of our applicants and employees. We provide reasonable adjustments to job applicants with disabilities. Applicants who require a reasonable adjustment for any part of the application or hiring process should inform their recruiting contact upon initial connection.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Important Candidate Notice\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The talent acquisition team at LivePerson has recently been notified of a phishing scam targeting candidates applying for our open roles. Scammers have been posing as hiring managers and recruiters in an effort to access candidates\u0026#39; personal and financial information. This phishing scam is not isolated to only LivePerson and has been documented in news articles and media outlets.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Please note that any communication from our hiring teams at LivePerson regarding a job opportunity will only be made by a LivePerson\u0026amp;nbsp; employee with an @liveperson.com email address.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;LivePerson does not ask for personal or financial information as part of our interview process, including but not limited to your social security number, online account passwords, credit card numbers, passport information and other related banking information. If you have any questions and or concerns, please feel free to contact recruiting-lp@liveperson.com\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;","departments":[{"id":225680,"name":"Global Support","child_ids":[151249],"parent_id":null}],"offices":[{"id":73797,"name":"India","location":null,"child_ids":[73800],"parent_id":25369}]},{"absolute_url":"https://job-boards.greenhouse.io/liveperson/jobs/7672988","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3376337,"location":{"name":"Berlin, Germany "},"metadata":[{"id":9194882,"name":"Bonus","value":"9126.5595","value_type":"number"}],"id":7672988,"updated_at":"2026-04-13T12:45:19-04:00","requisition_id":"LP16013","title":"Technical Product Manager- Analytics","company_name":"LivePerson","first_published":"2026-03-17T09:14:21-04:00","language":"en","application_deadline":null,"content":"\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location:\u0026lt;/strong\u0026gt; Berlin, Germany\u0026amp;nbsp; \u0026lt;strong\u0026gt;Remote Status:\u0026lt;/strong\u0026gt; Fully Remote (#LI-Remote)\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;LivePerson (NASDAQ: LPSN) is a leader in trusted enterprise conversational AI and digital transformation. The world\u0026#39;s leading brands use our award-winning Conversational Cloud platform to connect with millions of consumers. We power nearly a billion conversational interactions every month, providing uniquely rich data analytics and safety tools to unlock the power of conversational AI for better business outcomes. Fast Company named LivePerson the #1 Most Innovative AI Company in the world.\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Position Overview\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;As a\u0026amp;nbsp;\u0026lt;strong\u0026gt;Technical Product Manager,\u0026lt;/strong\u0026gt; you will join the LivePerson Analytics Product team and be responsible for the Analytics suite, including Data services, Analytics Studio, Report Center, Data Transporter etc. The core responsibility is to define the strategy and execution for tools and services that leverage conversational data to provide actionable customer and internal insights.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As the Technical Product Manager for Analytics, you will lead the development and execution of our Analytics capabilities, focusing on leveraging conversational data to provide actionable customer and internal insights. You will collaborate closely with cross-functional teams, including Engineering, Data Science, Sales, and Customer Success, to define product strategy, prioritize features, and deliver innovative solutions that ensure scalability, reliability, and best-in-class experiences for brands.\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;You Will: Key Responsibilities \u0026amp;amp; Impact\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Develop and articulate a clear product vision and strategy for our end-to-end Analytics platform, ensuring it empowers customers and internal teams to gain actionable insights from Conversational Data.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Define, review, and prioritize features for the Analytic Studio/Builder and Report Center, focusing on an intuitive user experience for data exploration, visualization, and report scheduling.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage the product roadmap for Data Services and Data Transporter, guaranteeing the timely, accurate, and scalable ingestion and preparation of petabyte-scale conversational data streams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work closely with Data Science and Engineering teams to integrate Conversational Intelligence (AI/ML-derived insights) features directly into the core analytics products.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Define and track key performance indicators (KPIs) and data quality metrics for all data pipelines and analytic tools, ensuring high data reliability, freshness, and tool usage.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Act as the primary interface between Analytics users (internal and external) and the Data Engineering teams, translating complex data requirements into clear, technical specifications.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;You Have: Required Skills \u0026amp;amp; Qualifications\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Bachelor\u0026#39;s degree in Computer Science, Engineering, Business, or a related field (MBA preferred).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;7+ years of experience in product management, with a track record of successfully launching and managing SaaS analytics and reporting products or platforms.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep understanding of data warehousing, business intelligence (BI) tools, reporting systems, high-scale data processing, event-driven architectures, and cloud infrastructure.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven ability to develop and execute product strategy for data and analytics products, prioritize features, and drive product roadmap planning in a fast-paced, agile environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong analytical skills, with the ability to gather and interpret data, identify trends in product usage, and make data-driven decisions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent communication, collaboration, and leadership skills, with the ability to influence and inspire cross-functional teams (e.g., Data Engineering, Data Science, Design).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working with enterprise customers on their reporting and analytics needs and a strong customer focus, with the ability to empathize with customer data consumption pain points.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Passion for innovation, creativity, and solving complex data and reporting challenges to deliver impactful, self-service solutions.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Product Coverage Scope:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Report Center \u0026amp;amp; Analytic Studio/Builder: Tools for creating, visualizing, and sharing reports, dashboards, and custom analytics using conversational data.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Data Transporter \u0026amp;amp; Data Services: Infrastructure and pipelines for extracting, transforming, and loading (ETL) large volumes of raw conversational data (e.g., transcripts, metadata, bot interactions) into analytical data stores.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Conversational Intelligence (Conv Intelligence) Analytics: Features that leverage AI/ML to derive insights from conversations, suchg as sentiment analysis, topic clustering, and intent detection, and making these insights available through the Analytic Studio.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Our Benefits \u0026amp;amp; Perks\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;We are committed to supporting the complete well-being, health, financial security, family, and professional growth of our permanent employees.\u0026lt;/p\u0026gt;\n\u0026lt;h4\u0026gt;\u0026lt;strong\u0026gt;💰 Financial Security \u0026amp;amp; Growth\u0026lt;/strong\u0026gt;\u0026lt;/h4\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Additional Pension scheme\u0026lt;/strong\u0026gt;:\u0026amp;nbsp; deferred pension scheme (LivePerson contributes 20%), ESPP and annual bonus depending on achievements\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Equipment\u0026lt;/strong\u0026gt;: Internet and Mobile reimbursement\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Development:\u0026lt;/strong\u0026gt; Access to internal professional development resources.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h4\u0026gt;\u0026lt;strong\u0026gt;👨‍👩‍👧‍👦 Time Away \u0026amp;amp; Family Support\u0026lt;/strong\u0026gt;\u0026lt;/h4\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Flexible Paid Time Off (PTO):\u0026lt;/strong\u0026gt; Personal time off 33 days , vacation (28 days) and care days (5)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Paid Public Holidays.\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Volunteering Days:\u0026amp;nbsp; Use them to make a difference in your community. Whether it\u0026#39;s a cleanup, supporting a local initiative or holding an “Ehrenamt”, just let us know! We\u0026#39;re here to help you create a meaningful impact.\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;h4\u0026gt;\u0026lt;strong\u0026gt;💻 Workplace Flexibility\u0026lt;/strong\u0026gt;\u0026lt;/h4\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Remote-First Model:\u0026lt;/strong\u0026gt; Be flexible, work flexibly and from anywhere\u0026amp;nbsp; - no defined working hours or boundaries with offices in Mannheim and Berlin\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Monthly Connection:\u0026lt;/strong\u0026gt; Join our monthly connection pizza day in the office!\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Why You’ll Love Working Here\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;As leaders in enterprise customer conversations, we celebrate diversity, empowering our team to forge impactful conversations globally. LivePerson is a place where uniqueness is embraced, growth is constant, and everyone is empowered to create their own success. We\u0026#39;re very proud to have earned recognition from Fast Company, Newsweek, and BuiltIn for being a top innovative, beloved, and remote-friendly workplace, and recognized by Gartner as a leader in the Conversational AI space.\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Belonging at LivePerson: Equal Opportunity Employer\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;We are committed to fostering an inclusive workplace and are proud to be an \u0026lt;strong\u0026gt;Equal Opportunity Employer (EOE)\u0026lt;/strong\u0026gt;. We believe that diverse perspectives drive innovation. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristics protected by US Federal, State, or Local law.\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Accessibility Commitment\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;LivePerson is dedicated to the accessibility needs of our applicants and employees. We provide \u0026lt;strong\u0026gt;reasonable accommodations\u0026lt;/strong\u0026gt; to job applicants with disabilities. Applicants who require a reasonable accommodation for any part of the application or hiring process should inform their recruiting contact upon initial connection.\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Important Candidate Notice\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;The talent acquisition team at LivePerson has recently been notified of a phishing scam targeting candidates applying for our open roles. Scammers have been posing as hiring managers and recruiters in an effort to access candidates\u0026#39; personal and financial information. The phishing scam is not isolated to only LivePerson and has been documented in news articles and media outlets.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Please note that any communication from our hiring teams at LivePerson regarding a job opportunity will only be made by a LivePerson employee with an \u0026lt;strong\u0026gt;@liveperson.com\u0026lt;/strong\u0026gt; email address. LivePerson does not ask for personal or financial information as part of our interview process, including but not limited to your social security number, online account passwords, credit card numbers, passport information, and other related banking information. If you have any questions and or concerns, please feel free to contact \u0026lt;strong\u0026gt;recruiting-lp@liveperson.com\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026amp;nbsp;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;","departments":[{"id":342266,"name":"Product","child_ids":[],"parent_id":null}],"offices":[{"id":25510,"name":"Germany","location":null,"child_ids":[112827,25512,25511,73878],"parent_id":25365}]}],"meta":{"total":29}}