{"jobs":[{"absolute_url":"https://job-boards.greenhouse.io/liveperson/jobs/7635444","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3366758,"location":{"name":"Bulgaria- Remote"},"metadata":[{"id":9194882,"name":"Bonus","value":"8800.0","value_type":"number"}],"id":7635444,"updated_at":"2026-03-31T12:57:05-04:00","requisition_id":"LP15825","title":"AppSec Engineer I","company_name":"LivePerson","first_published":"2026-02-25T10:16:35-05:00","language":"en","application_deadline":null,"content":"\u0026lt;p\u0026gt;LivePerson (NASDAQ: LPSN) is the global leader in enterprise conversations. Hundreds of the world’s leading brands — including HSBC, Chipotle, and Virgin Media — use our award-winning Conversational Cloud platform to connect with millions of consumers. We power nearly a billion conversational interactions every month, providing a uniquely rich data set and safety tools to unlock the power of Conversational AI for better customer experiences.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At LivePerson, we foster an inclusive workplace culture that encourages meaningful connection, collaboration, and innovation. Everyone is invited to ask questions, actively seek new ways to achieve success, nd reach their full potential. We are continually looking for ways to improve our products and make things better. This means spotting opportunities, solving ambiguities, and seeking effective solutions to the problems our customers care about.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt; \u0026lt;/span\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Overview:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The AppSec team at Liveperson is responsible for testing the security of LivePerson applications and environments, on-premises and cloud.\u0026amp;nbsp; All of our AppSec team members are expected to have a thorough understanding of complex IT systems and stay up to date with the latest security vulnerabilities, standards, systems and protocols, as well as testing tooling and methodologies.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role manages SDLC integrated application security testing tooling and integrations, drives risk reduction and vulnerability remediation and assists in the closing of discovered vulnerabilities and weaknesses.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The right candidate will have a can do, follow-up and follow through attitude. They will be able to understand and assess our environments for vulnerability and communicate the associated risk to internal and external stakeholders.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;You will:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Manage and enhance application security tools (Static Code Analysis, Open Source vulnerabilities tools, Dynamic Application Security tools, etc), integrations, and develop in-house application security automation tools\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Validate discovered vulnerabilities using code review skills and manual/semi-automatic tooling like Burp.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Validate external penetration test results and work with internal and external stakeholders.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Perform some security penetration tests (both application and infrastructure for Web and mobile applications)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work with the engineering and security teams to provide actionable reporting, find and explain security issues, suggest mitigations, and determine when issues are mitigated.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Stay up to date on the latest testing tools and techniques ensuring both your and the team is using the most effective and efficient methods.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Produce both high level and detailed reports and metrics to support data-based decisions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Assist in creating and updating Application Security procedures, policy, standards and guidelines\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Train, coach and mentor other members of the team, development and the broader LivePerson Security and Engineering teams.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;You have:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Understanding of software security architecture and design\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Broad experience of information security and AppSec testing techniques\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Have practical experience in an application security role with manual testing\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Solid understanding of cloud environments (GCP especially), web protocols, weaknesses and vulnerabilities\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Good working knowledge of current IT risks and experience testing, exploitation and mitigation techniques\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Working knowledge or experience with one or more of the following: Shell, Java, Python, or Node.js\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience developing automation and exploitation scripts\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience or strong interest in penetration testing, including cloud deployed applications\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to interact with a broad cross-section of personnel to explain security vulnerabilities\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Highly curious and dedicated to continuous learning\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent written and verbal communication skills\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Benefits: \u0026lt;/strong\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Health: medical, dental, and vision\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Time away: 28 vacation days\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Development: Generous tuition reimbursement and access to internal professional development resources.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Additional: Food Vouchers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;#LI-Remote\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Why you’ll love working here\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As leaders in enterprise customer conversations, we celebrate diversity, empowering our team to forge impactful conversations globally. LivePerson is a place where uniqueness is embraced, growth is constant, and everyone is empowered to create their own success. And, we\u0026#39;re very proud to have earned recognition from Fast Company, Newsweek, and BuiltIn for being a top innovative, beloved, and remote-friendly workplace.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Belonging at LivePerson:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are committed to the accessibility needs of applicants and employees. We provide reasonable accommodations to job applicants with physical or mental disabilities. Applicants with a disability who require reasonable accommodation for any part of the application or hiring process should inform their recruiting contact upon initial connection.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The talent acquisition team at LivePerson has recently been notified of a phishing scam targeting candidates applying for our open roles. Scammers have been posing as hiring managers and recruiters in an effort to access candidates\u0026#39; personal and financial information.\u0026amp;nbsp; This phishing scam is not isolated to only LivePerson and has been documented in news articles and media outlets.Please note that any communication from our hiring teams at LivePerson regarding a job opportunity will only be made by a LivePerson employee with an @\u0026lt;a href=\u0026quot;http://liveperson.com/\u0026quot;\u0026gt;liveperson.com\u0026lt;/a\u0026gt; email address.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;LivePerson does not ask for personal or financial information as part of our interview process, including but not limited to your social security number, online account passwords, credit card numbers, passport information and other related banking information. If you have any questions and or concerns, please feel free to contact\u0026amp;nbsp;\u0026lt;a href=\u0026quot;mailto:recruiting-lp@liveperson.com\u0026quot;\u0026gt;\u0026lt;span data-rich-links=\u0026quot;{\u0026amp;quot;per_n\u0026amp;quot;:\u0026amp;quot;recruiting-lp@liveperson.com\u0026amp;quot;,\u0026amp;quot;per_e\u0026amp;quot;:\u0026amp;quot;recruiting-lp@liveperson.com\u0026amp;quot;,\u0026amp;quot;type\u0026amp;quot;:\u0026amp;quot;person\u0026amp;quot;}\u0026quot;\u0026gt;recruiting-lp@liveperson.com\u0026lt;/span\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;","departments":[{"id":39409,"name":"CISO","child_ids":[],"parent_id":null}],"offices":[{"id":73773,"name":"Bulgaria","location":null,"child_ids":[73776,75255],"parent_id":25365}]},{"absolute_url":"https://job-boards.greenhouse.io/liveperson/jobs/7728936","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3392234,"location":{"name":"Dallas, Texas"},"metadata":[{"id":9194882,"name":"Bonus","value":"11700.0","value_type":"number"}],"id":7728936,"updated_at":"2026-04-29T15:31:17-04:00","requisition_id":"LP16326","title":"DevOps Engineer","company_name":"LivePerson","first_published":"2026-03-18T10:58:23-04:00","language":"en","application_deadline":null,"content":"\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location:\u0026lt;/strong\u0026gt; Dallas, Texas\u0026amp;nbsp; \u0026lt;strong\u0026gt;Remote Status:\u0026lt;/strong\u0026gt; Hybrid\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;LivePerson (NASDAQ: LPSN) is a leader in trusted enterprise conversational AI and digital transformation. The world\u0026#39;s leading brands use our award-winning Conversational Cloud platform to connect with millions of consumers. We power nearly a billion conversational interactions every month, providing uniquely rich data analytics and safety tools to unlock the power of conversational AI for better business outcomes. Fast Company named LivePerson the #1 Most Innovative AI Company in the world.\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Position Overview\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;LivePerson transforms customer care from voice calls to mobile messaging. Our cloud-based software platform, LiveEngage, allows brands with millions of customers and tens of thousands of care agents to deliver digital at scale. The market leader in real-time intelligent customer engagement. As a B2B SaaS company with 20 years of experience and the heart of a startup, we work day in and day out to help our customers live out our mission of creating lasting, meaningful connections with their customers.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Cloud Devops team at Liveperson is looking for a\u0026lt;strong\u0026gt; Junior DevOps Engineer\u0026lt;/strong\u0026gt;: a candidate that takes on challenges, continuously expands his area of expertise and naturally takes ownership of his work. The ideal candidate has a strong engineering background, an eagerness to follow good practices and a desire to apply his skills in the field of DevOps.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We will provide you the grounds to succeed, an embracing working environment and very complex and interesting technical challenges to solve.\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;You Will: Key Responsibilities \u0026amp;amp; Impact\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Develop and maintain automation solutions using Python, Terraform, Ansible, and Bash to streamline deployment, configuration, and management of infrastructure and applications.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate closely with development, operations, and other cross-functional teams to understand project requirements, create automation strategies, and deploy efficient solutions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Utilize cloud technologies and services, with a preference for Google Cloud Platform (GCP), to architect and manage scalable, secure, and highly available infrastructure.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Troubleshoot issues across development, testing, and production environments, ensuring rapid resolution and minimal downtime\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;You Have: Required Skills \u0026amp;amp; Qualifications\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Bachelor\u0026#39;s degree in Computer Science, Engineering, or a related field, or equivalent practical experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven experience of 2 years\u0026amp;nbsp; in Python programming with a focus on automation and scripting.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hands-on experience with containerization technologies like Docker and orchestration tools such as Kubernetes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;knowledge of infrastructure-as-code tools like Terraform and configuration management tools like Ansible.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent problem-solving and communication skills.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven ability to work effectively in a collaborative team environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Live within commutable distance to Dallas, Texas\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;The salary range for this role will be between $90,000 - $110,000 USD. Final compensation will be determined by a variety of factors, including, but not limited to your location, skills, experience, education, and/or professional certifications.\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Our Benefits \u0026amp;amp; Perks\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;We are committed to supporting the complete well-being, health, financial security, family, and professional growth of our permanent employees.\u0026lt;/p\u0026gt;\n\u0026lt;h4\u0026gt;\u0026lt;strong\u0026gt;🏥 Health \u0026amp;amp; Wellbeing\u0026lt;/strong\u0026gt;\u0026lt;/h4\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Medical, Dental, and Vision Insurance:\u0026lt;/strong\u0026gt; Comprehensive plans to support your health needs.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Wellness Resources: Access to wellbeing resources and programs including our EAP plan.\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;Health \u0026amp;amp; Mental Support: Access a confidential and free Employee Assistance Program (EAP), providing professional counseling.\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;h4\u0026gt;\u0026lt;strong\u0026gt;💰 Financial Security \u0026amp;amp; Growth\u0026lt;/strong\u0026gt;\u0026lt;/h4\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;401(k) Retirement Plan:\u0026lt;/strong\u0026gt; To help you plan for your financial future by offering both the plan and a 4% employer match (100% match on the first 3% contribution and 50% match on the next 2% contribution)\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;HSA \u0026amp;amp; FSA Plans:\u0026amp;nbsp; To help you plan for health related expenses on a pre-tax basis\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Employee Stock Purchase Program (ESPP):\u0026lt;/strong\u0026gt; Participate and receive a discount on company shares, allowing you to directly share in LivePerson\u0026#39;s success and growth.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Additional Insurances:\u0026lt;/strong\u0026gt; Basic and supplemental\u0026amp;nbsp; life insurance,\u0026amp;nbsp; Accidental Death \u0026amp;amp; Dismemberment (AD\u0026amp;amp;D) insurance, long-term and short-term disability insurance coverage, legal plan, identity theft protection plan, and critical illness supplemental insurance.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Development:\u0026lt;/strong\u0026gt; Access to internal professional development resources.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h4\u0026gt;\u0026lt;strong\u0026gt;👨‍👩‍👧‍👦 Time Away \u0026amp;amp; Family Support\u0026lt;/strong\u0026gt;\u0026lt;/h4\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Flexible Paid Time Off (PTO):\u0026lt;/strong\u0026gt; Discretionary PTO package for flexible days off with manager approval.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Paid Public Holidays.\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Generous Parental Leave Policy:\u0026lt;/strong\u0026gt; Including maternity/paternity support and fertility services.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h4\u0026gt;\u0026lt;strong\u0026gt;💻 Workplace Flexibility\u0026lt;/strong\u0026gt;\u0026lt;/h4\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Remote-First Model:\u0026lt;/strong\u0026gt; This role is fully remote (\u0026lt;strong\u0026gt;#LI-Remote\u0026lt;/strong\u0026gt;), offering excellent work-life balance and flexibility. We also maintain dedicated WeWork space for those who wish to meet colleagues or collaborate in person.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Why You’ll Love Working Here\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;As leaders in enterprise customer conversations, we celebrate diversity, empowering our team to forge impactful conversations globally. LivePerson is a place where uniqueness is embraced, growth is constant, and everyone is empowered to create their own success. We\u0026#39;re very proud to have earned recognition from Fast Company, Newsweek, and BuiltIn for being a top innovative, beloved, and remote-friendly workplace, and recognized by Gartner as a leader in the Conversational AI space.\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Belonging at LivePerson: Equal Opportunity Employer\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;We are committed to fostering an inclusive workplace and are proud to be an \u0026lt;strong\u0026gt;Equal Opportunity Employer (EOE)\u0026lt;/strong\u0026gt;. We believe that diverse perspectives drive innovation. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristics protected by US Federal, State, or Local law.\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Accessibility Commitment\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;LivePerson is dedicated to the accessibility needs of our applicants and employees. We provide \u0026lt;strong\u0026gt;reasonable accommodations\u0026lt;/strong\u0026gt; to job applicants with disabilities. Applicants who require a reasonable accommodation for any part of the application or hiring process should inform their recruiting contact upon initial connection.\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Important Candidate Notice\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;The talent acquisition team at LivePerson has recently been notified of a phishing scam targeting candidates applying for our open roles. Scammers have been posing as hiring managers and recruiters in an effort to access candidates\u0026#39; personal and financial information. The phishing scam is not isolated to only LivePerson and has been documented in news articles and media outlets.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Please note that any communication from our hiring teams at LivePerson regarding a job opportunity will only be made by a LivePerson employee with an \u0026lt;strong\u0026gt;@liveperson.com\u0026lt;/strong\u0026gt; email address. LivePerson does not ask for personal or financial information as part of our interview process, including but not limited to your social security number, online account passwords, credit card numbers, passport information, and other related banking information. If you have any questions and or concerns, please feel free to contact \u0026lt;strong\u0026gt;recruiting-lp@liveperson.com\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026amp;nbsp;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;","departments":[{"id":89560,"name":"Cloud","child_ids":[],"parent_id":null}],"offices":[{"id":25506,"name":"United States","location":null,"child_ids":[112843,112844,25341,52726,63763,57118,25368],"parent_id":25366}]},{"absolute_url":"https://job-boards.greenhouse.io/liveperson/jobs/7982158","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3464175,"location":{"name":"Sofia - office"},"metadata":[{"id":9194882,"name":"Bonus","value":"6175.0","value_type":"number"}],"id":7982158,"updated_at":"2026-06-17T00:41:01-04:00","requisition_id":"LP18031","title":"Dev Ops II","company_name":"LivePerson","first_published":"2026-06-17T00:41:01-04:00","language":"en","application_deadline":null,"content":"\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;LivePerson\u0026lt;/strong\u0026gt; (NASDAQ: LPSN) is the global leader in enterprise conversations. Hundreds of the world’s leading brands — including HSBC, Chipotle, and Virgin Media — use our award-winning Conversational Cloud platform to connect with millions of consumers. We power nearly a billion conversational interactions every month, providing a uniquely rich data set and safety tools to unlock the power of Conversational AI for better customer experiences.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;Overview\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Welcome to the \u0026lt;strong\u0026gt;Cloud DevOps Core (CDC)\u0026lt;/strong\u0026gt; team at LivePerson!\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are a team of DevOps engineers located across Poland and Germany, supporting our global infrastructure and development teams. We are seeking a \u0026lt;strong\u0026gt;hands-on Senior DevOps Engineer\u0026lt;/strong\u0026gt; to join our growing team in \u0026lt;strong\u0026gt;Sofia, Bulgaria\u0026lt;/strong\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you will own and evolve our GKE-based platform infrastructure,\u0026amp;nbsp; ensuring reliability, scalability, security, and compliance across LivePerson\u0026#39;s cloud environments. You will work closely with platform and application teams to improve how infrastructure is operated, observed, and optimized.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;You’ll thrive here if you:\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Take ownership, learn from mistakes, and deliver with excellence.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with integrity and uplift your teammates.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build partnerships that move our technology forward.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Use data to guide decisions and foster continuous improvement.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Are already using AI and LLM tools in your day-to-day work, not as a novelty, but to actually get infrastructure problems solved faster.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;What You’ll Do\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Mentor DevOps engineers and promote a culture of automation, GitOps, and continuous improvement.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Design and implement scalable infrastructure automation across GCP and on-prem using Terraform and GitOps practices.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage and harden GKE clusters — including node pool configuration, access control, GKE Fleet management, and scalability.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Operate and extend our GitOps delivery pipeline built on FluxCD — including source, kustomize, image-reflector, and image-automation controllers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage secret lifecycle using HashiCorp Vault (community), GCP Secret Manager, and SOPS/KMS encryption.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build and maintain CI/CD pipelines in GitLab for secure, automated delivery.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage and evolve our service mesh (Istio) — including mTLS policies, traffic management, and progressive delivery via Flagger.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Enforce platform policies using OPA Gatekeeper and maintain compliance with security standards.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Monitor, troubleshoot, and optimize cloud and on-prem environments using Prometheus, Grafana, Kiali, and Fluent Bit.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Participate in on-call rotations and drive incident response under our \u0026quot;You Build It, You Run It\u0026quot; philosophy.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;What You’ll Bring\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;5+ years\u0026lt;/strong\u0026gt; in DevOps, Cloud, or SRE roles.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong hands-on experience with \u0026lt;strong\u0026gt;GCP\u0026lt;/strong\u0026gt; — including GKE, IAM, VPC networking, GKE Fleet, Workload Identity Federation, and GCP Secret Manager.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficiency in \u0026lt;strong\u0026gt;Terraform\u0026lt;/strong\u0026gt; for infrastructure as code across complex, multi-environment setups.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Solid \u0026lt;strong\u0026gt;Kubernetes\u0026lt;/strong\u0026gt; experience — cluster operations, node pools, RBAC, network policies, and troubleshooting.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with \u0026lt;strong\u0026gt;GitOps\u0026lt;/strong\u0026gt; principles and \u0026lt;strong\u0026gt;FluxCD\u0026lt;/strong\u0026gt; (or equivalent tools like ArgoCD) in production.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hands-on experience with \u0026lt;strong\u0026gt;Istio\u0026lt;/strong\u0026gt; or another service mesh — traffic management, mTLS, and observability.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with \u0026lt;strong\u0026gt;HashiCorp Vault\u0026lt;/strong\u0026gt; for secrets management and access policy enforcement.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with \u0026lt;strong\u0026gt;OPA Gatekeeper\u0026lt;/strong\u0026gt;, \u0026lt;strong\u0026gt;External Secrets Operator (ESO)\u0026lt;/strong\u0026gt; for Kubernetes secret synchronization.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong scripting skills in \u0026lt;strong\u0026gt;Bash\u0026lt;/strong\u0026gt; and/or \u0026lt;strong\u0026gt;Python\u0026lt;/strong\u0026gt;.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with monitoring and logging tools — \u0026lt;strong\u0026gt;Prometheus, Grafana\u0026lt;/strong\u0026gt;, and log aggregation pipelines.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated use of \u0026lt;strong\u0026gt;AI or LLM tools to improve infrastructure work\u0026lt;/strong\u0026gt; — for example, using AI to assist with Vault policy generation, Kubernetes troubleshooting, Cilium network policy design, or workload optimization. We\u0026#39;re not looking for someone who has read about it; we want someone who has actually done it.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Nice to have\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience with \u0026lt;strong\u0026gt;ScaleOps\u0026lt;/strong\u0026gt; or similar resource optimization platforms.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with \u0026lt;strong\u0026gt;Cilium\u0026lt;/strong\u0026gt; or other eBPF-based Kubernetes CNI tools.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with \u0026lt;strong\u0026gt;Flagger\u0026lt;/strong\u0026gt; for progressive delivery and automated canary rollbacks.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with \u0026lt;strong\u0026gt;KEDA\u0026lt;/strong\u0026gt; for event-driven autoscaling.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with \u0026lt;strong\u0026gt;SOPS\u0026lt;/strong\u0026gt; and \u0026lt;strong\u0026gt;KMS\u0026lt;/strong\u0026gt; for secret encryption in GitOps workflows.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026amp;nbsp;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Benefits\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Health: medical, dental, and vision\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Development: Native AI learning\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Health: medical, dental, and vision\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Time away: 28 vacation days\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Development: Generous tuition reimbursement and access to internal professional development resources.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Additional: Food Vouchers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Multisport card\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;MacBook device\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;#LI-Remote\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Additional Requirements\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Applicants must be authorized to work in Bulgaria.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Why you’ll love working here:\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;As leaders in enterprise customer conversations, we celebrate diversity, empowering our team to forge impactful conversations globally. LivePerson is a place where uniqueness is embraced, growth is constant, and everyone is empowered to create their own success. And, we\u0026#39;re very proud to have earned recognition from Fast Company, Newsweek, and BuiltIn for being a top innovative, beloved, and remote-friendly workplace.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Belonging at LivePerson:\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are committed to the accessibility needs of applicants and employees. We provide reasonable accommodations to job applicants with physical or mental disabilities. Applicants with a disability who require reasonable accommodation for any part of the application or hiring process should inform their recruiting contact upon initial connection.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The talent acquisition team at LivePerson has recently been notified of a phishing scam targeting candidates applying for our open roles. Scammers have been posing as hiring managers and recruiters in an effort to access candidates\u0026#39; personal and financial information.\u0026amp;nbsp; This phishing scam is not isolated to only LivePerson and has been documented in news articles and media outlets.Please note that any communication from our hiring teams at LivePerson regarding a job opportunity will only be made by a LivePerson employee with an @\u0026lt;a href=\u0026quot;http://liveperson.com/\u0026quot;\u0026gt;liveperson.com\u0026lt;/a\u0026gt; email address.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;LivePerson does not ask for personal or financial information as part of our interview process, including but not limited to your social security number, online account passwords, credit card numbers, passport information and other related banking information. If you have any questions and or concerns, please feel free to contact \u0026lt;a href=\u0026quot;mailto:recruiting-lp@liveperson.com\u0026quot;\u0026gt;\u0026lt;span data-rich-links=\u0026quot;{\u0026amp;quot;per_n\u0026amp;quot;:\u0026amp;quot;recruiting-lp@liveperson.com\u0026amp;quot;,\u0026amp;quot;per_e\u0026amp;quot;:\u0026amp;quot;recruiting-lp@liveperson.com\u0026amp;quot;,\u0026amp;quot;type\u0026amp;quot;:\u0026amp;quot;person\u0026amp;quot;}\u0026quot;\u0026gt;recruiting-lp@liveperson.com\u0026lt;/span\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;","departments":[{"id":89560,"name":"Cloud","child_ids":[],"parent_id":null}],"offices":[{"id":73773,"name":"Bulgaria","location":null,"child_ids":[73776,75255],"parent_id":25365}]},{"absolute_url":"https://job-boards.greenhouse.io/liveperson/jobs/7992716","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3324949,"location":{"name":"Denver, Colorado"},"metadata":[{"id":9194882,"name":"Bonus","value":"0.0","value_type":"number"}],"id":7992716,"updated_at":"2026-06-09T10:26:03-04:00","requisition_id":"LP14726","title":"Enterprise Account Executive","company_name":"LivePerson","first_published":"2026-06-09T10:26:03-04:00","language":"en","application_deadline":null,"content":"\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location:\u0026lt;/strong\u0026gt; USA\u0026amp;nbsp; \u0026lt;strong\u0026gt;Remote Status:\u0026lt;/strong\u0026gt; Fully Remote (#LI-Remote)\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;LivePerson (NASDAQ: LPSN) is a leader in trusted enterprise conversational AI and digital transformation. The world\u0026#39;s leading brands use our award-winning Conversational Cloud platform to connect with millions of consumers. We power nearly a billion conversational interactions every month, providing uniquely rich data analytics and safety tools to unlock the power of conversational AI for better business outcomes. Fast Company named LivePerson the #1 Most Innovative AI Company in the world.\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Position Overview\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;As an\u0026lt;strong\u0026gt; Enterprise Account Executive\u0026lt;/strong\u0026gt;, you will be a key driver of growth within our North American Enterprise Sales organization, responsible for acquiring some of the largest and most recognizable brands in the United States. This is a true \u0026lt;strong\u0026gt;hunter role\u0026lt;/strong\u0026gt; focused on opening new doors, creating opportunities where none exist, and leading complex enterprise sales cycles from initial engagement through close.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You will serve as a trusted advisor to senior business and technology leaders, helping organizations transform how they engage with customers through AI-powered customer experiences. Your primary objective is to consistently exceed revenue targets by building executive relationships, uncovering strategic business initiatives, and positioning LivePerson’s Conversational AI platform as a catalyst for measurable business outcomes. Reporting to the Director of Sales, this role sits within our Field Sales organization and plays a critical role in accelerating LivePerson’s growth across the US enterprise market.\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;You Will: Key Responsibilities \u0026amp;amp; Impact\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Strategic Sales \u0026amp;amp; Territory Leadership:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Own and execute a strategic territory plan focused exclusively on acquiring \u0026lt;strong\u0026gt;net-new\u0026lt;/strong\u0026gt; enterprise customers and creating new business opportunities within a defined target market.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build and maintain a robust pipeline through proactive prospecting, executive outreach, relationship building, partner engagement, and targeted outbound sales strategies.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead complex, multi-stakeholder sales cycles from initial engagement through close, navigating technical, operational, financial, and executive buying committees to secure transformational new business.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Consistently achieve and exceed annual revenue targets by generating qualified pipeline, creating demand, and winning new enterprise logos.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Executive Engagement \u0026amp;amp; Value Positioning:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Develop relationships with executive decision-makers across Customer Experience, Contact Center Operations, IT, Digital, Marketing, and Sales organizations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Engage C-level stakeholders with compelling business cases that connect AI-driven transformation initiatives to measurable financial and operational outcomes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Position LivePerson as a strategic business partner by leveraging industry expertise, competitive insights, and a consultative, value-based sales approach.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Utilize the \u0026lt;strong\u0026gt;MEDDPICC\u0026lt;/strong\u0026gt; framework to effectively qualify opportunities, manage complex deal cycles, and deliver accurate forecasting.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Cross-Functional Collaboration:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Operate as the CEO of your territory, coordinating internal stakeholders across Business Development, Solutions Consulting, Product, Marketing, Legal, and Professional Services to drive successful outcomes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner closely with Customer Success and Product teams to ensure customer feedback, market trends, and competitive intelligence inform future innovation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Champion customer needs internally while maintaining momentum throughout the sales process and ensuring an exceptional buying experience.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;You Have: Required Skills \u0026amp;amp; Qualifications\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Professional Experience \u0026amp;amp; Education:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;6+ years \u0026lt;/strong\u0026gt;of quota-carrying sales experience, including at least \u0026lt;strong\u0026gt;4+ years \u0026lt;/strong\u0026gt;selling complex enterprise software solutions into large organizations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated success \u0026lt;strong\u0026gt;acquiring net-new\u0026lt;/strong\u0026gt; enterprise customers and consistently exceeding quota in highly competitive markets.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience selling SaaS, AI, Customer Experience (CX), Contact Center, CCaaS, BPO, or adjacent enterprise technology solutions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong background in strategic, \u0026lt;strong\u0026gt;value-based selling\u0026lt;/strong\u0026gt;, including executive-level discovery, business case development, and multi-threaded account engagement.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bachelor\u0026#39;s Degree or equivalent experience.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Technical \u0026amp;amp; Operational Expertise:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Strong understanding of \u0026lt;strong\u0026gt;enterprise technology trends\u0026lt;/strong\u0026gt;, digital transformation initiatives, and the growing impact of AI on customer engagement.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to confidently engage both business and technical audiences, translating complex technology into business value.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Highly disciplined in pipeline management, account planning, forecasting, and CRM hygiene.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience navigating long, complex sales cycles involving multiple stakeholders, procurement teams, and executive decision-makers.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;The base salary range for this role will be between \u0026lt;strong\u0026gt;$140,000 - $160,000 USD\u0026lt;/strong\u0026gt;. Final compensation will be determined by a variety of factors, including, but not limited to your location, skills, experience, education, and/or professional certifications.\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Our Benefits \u0026amp;amp; Perks\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;We are committed to supporting the complete well-being, health, financial security, family, and professional growth of our permanent employees.\u0026lt;/p\u0026gt;\n\u0026lt;h4\u0026gt;\u0026lt;strong\u0026gt;🏥 Health \u0026amp;amp; Wellbeing\u0026lt;/strong\u0026gt;\u0026lt;/h4\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Medical, Dental, and Vision Insurance:\u0026lt;/strong\u0026gt; Comprehensive plans to support your health needs.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Wellness Resources: Access to wellbeing resources and programs including our EAP plan.\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;Health \u0026amp;amp; Mental Support: Access a confidential and free Employee Assistance Program (EAP), providing professional counseling.\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;h4\u0026gt;\u0026lt;strong\u0026gt;💰 Financial Security \u0026amp;amp; Growth\u0026lt;/strong\u0026gt;\u0026lt;/h4\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;401(k) Retirement Plan:\u0026lt;/strong\u0026gt; To help you plan for your financial future by offering both the plan and a 4% employer match (100% match on the first 3% contribution and 50% match on the next 2% contribution)\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;HSA \u0026amp;amp; FSA Plans:\u0026amp;nbsp; To help you plan for health related expenses on a pre-tax basis\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Employee Stock Purchase Program (ESPP):\u0026lt;/strong\u0026gt; Participate and receive a discount on company shares, allowing you to directly share in LivePerson\u0026#39;s success and growth.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Additional Insurances:\u0026lt;/strong\u0026gt; Basic and supplemental\u0026amp;nbsp; life insurance,\u0026amp;nbsp; Accidental Death \u0026amp;amp; Dismemberment (AD\u0026amp;amp;D) insurance, long-term and short-term disability insurance coverage, legal plan, identity theft protection plan, and critical illness supplemental insurance.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Development:\u0026lt;/strong\u0026gt; Access to internal professional development resources.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h4\u0026gt;\u0026lt;strong\u0026gt;👨‍👩‍👧‍👦 Time Away \u0026amp;amp; Family Support\u0026lt;/strong\u0026gt;\u0026lt;/h4\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Flexible Paid Time Off (PTO):\u0026lt;/strong\u0026gt; Discretionary PTO package for flexible days off with manager approval.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Paid Public Holidays.\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Generous Parental Leave Policy:\u0026lt;/strong\u0026gt; Including maternity/paternity support and fertility services.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h4\u0026gt;\u0026lt;strong\u0026gt;💻 Workplace Flexibility\u0026lt;/strong\u0026gt;\u0026lt;/h4\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Remote-First Model:\u0026lt;/strong\u0026gt; This role is fully remote (\u0026lt;strong\u0026gt;#LI-Remote\u0026lt;/strong\u0026gt;), offering excellent work-life balance and flexibility. We also maintain dedicated WeWork space for those who wish to meet colleagues or collaborate in person.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Why You’ll Love Working Here\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;As leaders in enterprise customer conversations, we celebrate diversity, empowering our team to forge impactful conversations globally. LivePerson is a place where uniqueness is embraced, growth is constant, and everyone is empowered to create their own success. We\u0026#39;re very proud to have earned recognition from Fast Company, Newsweek, and BuiltIn for being a top innovative, beloved, and remote-friendly workplace, and recognized by Gartner as a leader in the Conversational AI space.\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Belonging at LivePerson: Equal Opportunity Employer\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;We are committed to fostering an inclusive workplace and are proud to be an \u0026lt;strong\u0026gt;Equal Opportunity Employer (EOE)\u0026lt;/strong\u0026gt;. We believe that diverse perspectives drive innovation. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristics protected by US Federal, State, or Local law.\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Accessibility Commitment\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;LivePerson is dedicated to the accessibility needs of our applicants and employees. We provide \u0026lt;strong\u0026gt;reasonable accommodations\u0026lt;/strong\u0026gt; to job applicants with disabilities. Applicants who require a reasonable accommodation for any part of the application or hiring process should inform their recruiting contact upon initial connection.\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Important Candidate Notice\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;The talent acquisition team at LivePerson has recently been notified of a phishing scam targeting candidates applying for our open roles. Scammers have been posing as hiring managers and recruiters in an effort to access candidates\u0026#39; personal and financial information. The phishing scam is not isolated to only LivePerson and has been documented in news articles and media outlets.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Please note that any communication from our hiring teams at LivePerson regarding a job opportunity will only be made by a LivePerson employee with an \u0026lt;strong\u0026gt;@liveperson.com\u0026lt;/strong\u0026gt; email address. LivePerson does not ask for personal or financial information as part of our interview process, including but not limited to your social security number, online account passwords, credit card numbers, passport information, and other related banking information. If you have any questions and or concerns, please feel free to contact \u0026lt;strong\u0026gt;recruiting-lp@liveperson.com\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;","departments":[{"id":39407,"name":"Quota Carrying","child_ids":[],"parent_id":null}],"offices":[{"id":25506,"name":"United States","location":null,"child_ids":[112843,112844,25341,52726,63763,57118,25368],"parent_id":25366}]},{"absolute_url":"https://job-boards.greenhouse.io/liveperson/jobs/7992723","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3324949,"location":{"name":"Chicago, Illinois "},"metadata":[{"id":9194882,"name":"Bonus","value":"0.0","value_type":"number"}],"id":7992723,"updated_at":"2026-06-09T10:26:26-04:00","requisition_id":"LP14726","title":"Enterprise Account Executive","company_name":"LivePerson","first_published":"2026-06-09T10:26:01-04:00","language":"en","application_deadline":null,"content":"\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location:\u0026lt;/strong\u0026gt; USA\u0026amp;nbsp; \u0026lt;strong\u0026gt;Remote Status:\u0026lt;/strong\u0026gt; Fully Remote (#LI-Remote)\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;LivePerson (NASDAQ: LPSN) is a leader in trusted enterprise conversational AI and digital transformation. The world\u0026#39;s leading brands use our award-winning Conversational Cloud platform to connect with millions of consumers. We power nearly a billion conversational interactions every month, providing uniquely rich data analytics and safety tools to unlock the power of conversational AI for better business outcomes. Fast Company named LivePerson the #1 Most Innovative AI Company in the world.\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Position Overview\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;As an\u0026lt;strong\u0026gt; Enterprise Account Executive\u0026lt;/strong\u0026gt;, you will be a key driver of growth within our North American Enterprise Sales organization, responsible for acquiring some of the largest and most recognizable brands in the United States. This is a true \u0026lt;strong\u0026gt;hunter role\u0026lt;/strong\u0026gt; focused on opening new doors, creating opportunities where none exist, and leading complex enterprise sales cycles from initial engagement through close.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You will serve as a trusted advisor to senior business and technology leaders, helping organizations transform how they engage with customers through AI-powered customer experiences. Your primary objective is to consistently exceed revenue targets by building executive relationships, uncovering strategic business initiatives, and positioning LivePerson’s Conversational AI platform as a catalyst for measurable business outcomes. Reporting to the Director of Sales, this role sits within our Field Sales organization and plays a critical role in accelerating LivePerson’s growth across the US enterprise market.\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;You Will: Key Responsibilities \u0026amp;amp; Impact\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Strategic Sales \u0026amp;amp; Territory Leadership:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Own and execute a strategic territory plan focused exclusively on acquiring \u0026lt;strong\u0026gt;net-new\u0026lt;/strong\u0026gt; enterprise customers and creating new business opportunities within a defined target market.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build and maintain a robust pipeline through proactive prospecting, executive outreach, relationship building, partner engagement, and targeted outbound sales strategies.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead complex, multi-stakeholder sales cycles from initial engagement through close, navigating technical, operational, financial, and executive buying committees to secure transformational new business.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Consistently achieve and exceed annual revenue targets by generating qualified pipeline, creating demand, and winning new enterprise logos.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Executive Engagement \u0026amp;amp; Value Positioning:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Develop relationships with executive decision-makers across Customer Experience, Contact Center Operations, IT, Digital, Marketing, and Sales organizations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Engage C-level stakeholders with compelling business cases that connect AI-driven transformation initiatives to measurable financial and operational outcomes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Position LivePerson as a strategic business partner by leveraging industry expertise, competitive insights, and a consultative, value-based sales approach.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Utilize the \u0026lt;strong\u0026gt;MEDDPICC\u0026lt;/strong\u0026gt; framework to effectively qualify opportunities, manage complex deal cycles, and deliver accurate forecasting.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Cross-Functional Collaboration:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Operate as the CEO of your territory, coordinating internal stakeholders across Business Development, Solutions Consulting, Product, Marketing, Legal, and Professional Services to drive successful outcomes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner closely with Customer Success and Product teams to ensure customer feedback, market trends, and competitive intelligence inform future innovation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Champion customer needs internally while maintaining momentum throughout the sales process and ensuring an exceptional buying experience.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;You Have: Required Skills \u0026amp;amp; Qualifications\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Professional Experience \u0026amp;amp; Education:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;6+ years \u0026lt;/strong\u0026gt;of quota-carrying sales experience, including at least \u0026lt;strong\u0026gt;4+ years \u0026lt;/strong\u0026gt;selling complex enterprise software solutions into large organizations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated success \u0026lt;strong\u0026gt;acquiring net-new\u0026lt;/strong\u0026gt; enterprise customers and consistently exceeding quota in highly competitive markets.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience selling SaaS, AI, Customer Experience (CX), Contact Center, CCaaS, BPO, or adjacent enterprise technology solutions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong background in strategic, \u0026lt;strong\u0026gt;value-based selling\u0026lt;/strong\u0026gt;, including executive-level discovery, business case development, and multi-threaded account engagement.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bachelor\u0026#39;s Degree or equivalent experience.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Technical \u0026amp;amp; Operational Expertise:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Strong understanding of \u0026lt;strong\u0026gt;enterprise technology trends\u0026lt;/strong\u0026gt;, digital transformation initiatives, and the growing impact of AI on customer engagement.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to confidently engage both business and technical audiences, translating complex technology into business value.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Highly disciplined in pipeline management, account planning, forecasting, and CRM hygiene.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience navigating long, complex sales cycles involving multiple stakeholders, procurement teams, and executive decision-makers.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;The base salary range for this role will be between \u0026lt;strong\u0026gt;$140,000 - $160,000 USD\u0026lt;/strong\u0026gt;. Final compensation will be determined by a variety of factors, including, but not limited to your location, skills, experience, education, and/or professional certifications.\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Our Benefits \u0026amp;amp; Perks\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;We are committed to supporting the complete well-being, health, financial security, family, and professional growth of our permanent employees.\u0026lt;/p\u0026gt;\n\u0026lt;h4\u0026gt;\u0026lt;strong\u0026gt;🏥 Health \u0026amp;amp; Wellbeing\u0026lt;/strong\u0026gt;\u0026lt;/h4\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Medical, Dental, and Vision Insurance:\u0026lt;/strong\u0026gt; Comprehensive plans to support your health needs.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Wellness Resources: Access to wellbeing resources and programs including our EAP plan.\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;Health \u0026amp;amp; Mental Support: Access a confidential and free Employee Assistance Program (EAP), providing professional counseling.\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;h4\u0026gt;\u0026lt;strong\u0026gt;💰 Financial Security \u0026amp;amp; Growth\u0026lt;/strong\u0026gt;\u0026lt;/h4\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;401(k) Retirement Plan:\u0026lt;/strong\u0026gt; To help you plan for your financial future by offering both the plan and a 4% employer match (100% match on the first 3% contribution and 50% match on the next 2% contribution)\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;HSA \u0026amp;amp; FSA Plans:\u0026amp;nbsp; To help you plan for health related expenses on a pre-tax basis\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Employee Stock Purchase Program (ESPP):\u0026lt;/strong\u0026gt; Participate and receive a discount on company shares, allowing you to directly share in LivePerson\u0026#39;s success and growth.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Additional Insurances:\u0026lt;/strong\u0026gt; Basic and supplemental\u0026amp;nbsp; life insurance,\u0026amp;nbsp; Accidental Death \u0026amp;amp; Dismemberment (AD\u0026amp;amp;D) insurance, long-term and short-term disability insurance coverage, legal plan, identity theft protection plan, and critical illness supplemental insurance.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Development:\u0026lt;/strong\u0026gt; Access to internal professional development resources.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h4\u0026gt;\u0026lt;strong\u0026gt;👨‍👩‍👧‍👦 Time Away \u0026amp;amp; Family Support\u0026lt;/strong\u0026gt;\u0026lt;/h4\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Flexible Paid Time Off (PTO):\u0026lt;/strong\u0026gt; Discretionary PTO package for flexible days off with manager approval.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Paid Public Holidays.\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Generous Parental Leave Policy:\u0026lt;/strong\u0026gt; Including maternity/paternity support and fertility services.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h4\u0026gt;\u0026lt;strong\u0026gt;💻 Workplace Flexibility\u0026lt;/strong\u0026gt;\u0026lt;/h4\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Remote-First Model:\u0026lt;/strong\u0026gt; This role is fully remote (\u0026lt;strong\u0026gt;#LI-Remote\u0026lt;/strong\u0026gt;), offering excellent work-life balance and flexibility. We also maintain dedicated WeWork space for those who wish to meet colleagues or collaborate in person.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Why You’ll Love Working Here\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;As leaders in enterprise customer conversations, we celebrate diversity, empowering our team to forge impactful conversations globally. LivePerson is a place where uniqueness is embraced, growth is constant, and everyone is empowered to create their own success. We\u0026#39;re very proud to have earned recognition from Fast Company, Newsweek, and BuiltIn for being a top innovative, beloved, and remote-friendly workplace, and recognized by Gartner as a leader in the Conversational AI space.\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Belonging at LivePerson: Equal Opportunity Employer\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;We are committed to fostering an inclusive workplace and are proud to be an \u0026lt;strong\u0026gt;Equal Opportunity Employer (EOE)\u0026lt;/strong\u0026gt;. We believe that diverse perspectives drive innovation. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristics protected by US Federal, State, or Local law.\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Accessibility Commitment\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;LivePerson is dedicated to the accessibility needs of our applicants and employees. We provide \u0026lt;strong\u0026gt;reasonable accommodations\u0026lt;/strong\u0026gt; to job applicants with disabilities. Applicants who require a reasonable accommodation for any part of the application or hiring process should inform their recruiting contact upon initial connection.\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Important Candidate Notice\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;The talent acquisition team at LivePerson has recently been notified of a phishing scam targeting candidates applying for our open roles. Scammers have been posing as hiring managers and recruiters in an effort to access candidates\u0026#39; personal and financial information. The phishing scam is not isolated to only LivePerson and has been documented in news articles and media outlets.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Please note that any communication from our hiring teams at LivePerson regarding a job opportunity will only be made by a LivePerson employee with an \u0026lt;strong\u0026gt;@liveperson.com\u0026lt;/strong\u0026gt; email address. LivePerson does not ask for personal or financial information as part of our interview process, including but not limited to your social security number, online account passwords, credit card numbers, passport information, and other related banking information. If you have any questions and or concerns, please feel free to contact \u0026lt;strong\u0026gt;recruiting-lp@liveperson.com\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;","departments":[{"id":39407,"name":"Quota Carrying","child_ids":[],"parent_id":null}],"offices":[{"id":25506,"name":"United States","location":null,"child_ids":[112843,112844,25341,52726,63763,57118,25368],"parent_id":25366}]},{"absolute_url":"https://job-boards.greenhouse.io/liveperson/jobs/7732901","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3393317,"location":{"name":"India - Hyderabad"},"metadata":[{"id":9194882,"name":"Bonus","value":"280000.0","value_type":"number"}],"id":7732901,"updated_at":"2026-06-12T10:09:12-04:00","requisition_id":"LP16369","title":"NoSQL Database Engineer II ","company_name":"LivePerson","first_published":"2026-06-12T10:09:12-04:00","language":"en","application_deadline":null,"content":"\u0026lt;h1\u0026gt;\u0026lt;strong\u0026gt;NoSQL Database Engineer (L2) – Production Reliability \u0026amp;amp; Platform Engineering\u0026lt;/strong\u0026gt;\u0026lt;/h1\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location\u0026lt;/strong\u0026gt;: India-Remote\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Work Timings: 1:30 PM to 10.30 PM IST\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;LivePerson (NASDAQ: LPSN) is a leader in trusted enterprise conversational AI and digital transformation. The world\u0026#39;s leading brands use our award-winning Conversational Cloud platform to connect with millions of consumers. We power nearly a billion conversational interactions every month, providing uniquely rich data analytics and safety tools to unlock the power of conversational AI for better business outcomes. Fast Company named LivePerson the #1 Most Innovative AI Company in the world.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Role Overview\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We are seeking a NoSQL Database Engineer (L2) with 7+ years of experience building and managing large-scale production database environments. This role focuses on production reliability, platform engineering, and the architectural evolution of NoSQL systems like Cassandra, Couchbase, and Redis.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;In this role you will:\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Own and architect high-availability NoSQL platforms and replication strategies.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Design and implement database provisioning platforms using Terraform.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead incident response for critical outages and define SLIs/SLOs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Execute cloud migration strategies from on-premises to GCP.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Participate in 24/7 on-call rotations to support critical infrastructure.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;You should be an expert in:\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Expertise in architecture and troubleshooting of one or more of the following: Cassandra, Couchbase, or Redis.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Managing Cloud SQL on GCP and Infrastructure as Code (Terraform).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Automation and scripting with Python, Go, or Bash.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Monitoring tools like Prometheus and Grafana.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Benefits:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Personal time off 15 days - Casual (5) days, Care Days (5) \u0026amp;amp; Sick Days (5)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Medical Insurance: 8 Lakhs Family Floater that covers employee, spouse, 3 children and parents or In-laws\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Group Personal Accident: 3x of the employee’s Gross Salary\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Group Term Life: 3x of the employee’s Gross Salary\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Volunteering Days – Use them to make a difference in your community. Whether it\u0026#39;s a cleanup, supporting a local initiative,\u0026amp;nbsp; just let us know! We\u0026#39;re here to help you create a meaningful impact.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Financial \u0026amp;amp; Growth\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Employee Stock Program (ESPP): Participate in our Employee Stock Participation Program and receive a discount on company shares, allowing you to share in LivePerson\u0026#39;s success.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Learning \u0026amp;amp; Development: We actively support your professional journey with robust programs for growth and learning development, including allocated stipends, ensuring you reach your full potential.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Why You’ll Love Working Here\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As leaders in enterprise customer conversations, we celebrate diversity, empowering our team to forge impactful conversations globally. LivePerson is a place where uniqueness is embraced, growth is constant, and everyone is empowered to create their own success. We\u0026#39;re very proud to have earned recognition from Fast Company, Newsweek, and BuiltIn for being a top innovative, beloved, and remote-friendly workplace, and recognized by Gartner as a leader in the Conversational AI space.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Belonging at LivePerson\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are committed to fostering an inclusive workplace and are proud to be an Equal Opportunity Employer. We believe that diverse perspectives drive innovation.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Important Candidate Notice\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The talent acquisition team at LivePerson has recently been notified of a phishing scam targeting candidates applying for our open roles. Scammers have been posing as hiring managers and recruiters in an effort to access candidates\u0026#39; personal and financial information. This phishing scam is not isolated to only LivePerson and has been documented in news articles and media outlets.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Please note that any communication from our hiring teams at LivePerson regarding a job opportunity will only be made by a LivePerson\u0026amp;nbsp; employee with an @liveperson.com email address.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;LivePerson does not ask for personal or financial information as part of our interview process, including but not limited to your social security number, online account passwords, credit card numbers, passport information and other related banking information. If you have any questions and or concerns, please feel free to contact recruiting-lp@liveperson.com\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;","departments":[{"id":89560,"name":"Cloud","child_ids":[],"parent_id":null}],"offices":[{"id":73797,"name":"India","location":null,"child_ids":[73800],"parent_id":25369}]},{"absolute_url":"https://job-boards.greenhouse.io/liveperson/jobs/8013044","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3295995,"location":{"name":"Sofia, Bulgaria "},"metadata":[{"id":9194882,"name":"Bonus","value":"11900.0","value_type":"number"}],"id":8013044,"updated_at":"2026-06-17T09:46:24-04:00","requisition_id":"LP13999","title":"Security Engineer II","company_name":"LivePerson","first_published":"2026-06-17T09:46:24-04:00","language":"en","application_deadline":null,"content":"\u0026lt;p\u0026gt;Welcome to the \u0026lt;strong\u0026gt;Global Product and Tech: CISO \u0026lt;/strong\u0026gt;team at LivePerson! We are a global security team of 20 professionals located across North America and EMEA. We are seeking highly motivated individuals to contribute to shaping security initiatives and driving innovation.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You’ll be successful at LivePerson if you are excited to build something from the ground up. You excel by finding daily opportunities to grow at the same pace as the technology we\u0026#39;re building, and you build partnerships that improve our business. Likewise, you’re someone who sees feedback as a chance to learn and grow and believe decisions powered by data are the norm. You care about the wellbeing of others and yourself.\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;In this role, you will have the opportunity to:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Design, build, and maintain security measures to protect Liveperson\u0026#39;s computer systems, networks, and information.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify and define security needs for our systems, following industry best practices and rules.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Create detailed security plans for our computer systems, both our own and those we use in cloud services.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with other teams to find, fix, and reduce security issues in our cloud systems, software, and processes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Write clear instructions and procedures for our security practices.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Set up and fix problems with security tools and services.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop technical solutions to make our systems more secure and automate repetitive security tasks.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Serve as a key expert to help Security Analysts and external security partners with complex issues.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensure the security of all IT and operations areas so our systems work well, and our data stays private, accurate, and available.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Document, monitor, and report on various security systems and processes to make sure our systems and data are secure and working correctly.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Help choose the best security tools with other teams to meet the company\u0026#39;s needs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Test, maintain, and improve our security solutions to meet the highest security standards.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work closely with IT and System teams to strengthen the security of our cloud and infrastructure tools, following security rules and best practices.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Analyze data from systems to find any unusual or potentially harmful activity.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Be available to respond to urgent security issues outside of regular work hours (on-call rotation).\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What you should bring:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Hands-on experience working with multiple cloud services.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Practical experience with networking, and systems like Elastic, OKTA, IDM, AD, JAMF, Windows, Linux, and MacOS.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in responding to security incidents and analyzing system logs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with Python or other scripting languages.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;At least 3 years of experience in IT or System teams within a software or cloud-based company.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience creating and working with procedures, reports, service level agreements (SLAs), and escalation processes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to perform well under pressure in fast-changing environments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong communication and teamwork skills, this includes excellent written and spoken English skills.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Good problem-solving skills and the ability to stay calm under pressure.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A valid Comptia CySA+ certification.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Other things to know:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;You need to be available to provide support during US business hours.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;This job includes being part of an on-call rotation for after-hours support.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong interpersonal skills are important.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Critical thinking abilities are necessary.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Attention to detail is required.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You should be able to manage your tasks and meet deadlines.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;The ability to work independently with minimal supervision is important.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Why you’ll love working here:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Your entrepreneurial spirit will be supported. We love team members who chase down their big ideas, become experts, help colleagues, and own their work. These four company values guide our continued, holistic growth as individuals, as teams, and as a global organization. And to further make our point, let\u0026#39;s just say we\u0026#39;re very proud to be on Fast Company\u0026#39;s list of Most Innovative Companies and Newsweek\u0026#39;s list of most-loved workplaces. At LivePerson, the option to work remotely has helped shape who we are today: a collective of innovators and industry leaders working toward the same vision without ego. While we maintain hubs in NY and Seattle as well as WeWork locations across the globe, our employees choose the environments that work best for them from anywhere in North America.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Belonging at LivePerson\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;At LivePerson, people from diverse backgrounds come together to make an impact and be their authentic selves. One way we share and connect is through our employee resource groups such as: Live In Color, LP Proud, and Women In Tech. We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;We are committed to the accessibility needs of applicants and employees. We provide reasonable accommodations to job applicants with physical or mental disabilities. Applicants with a disability who require a reasonable accommodation for any part of the application or hiring process should inform their recruiting contact upon initial connection.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;","departments":[{"id":39409,"name":"CISO","child_ids":[],"parent_id":null}],"offices":[{"id":73773,"name":"Bulgaria","location":null,"child_ids":[73776,75255],"parent_id":25365}]},{"absolute_url":"https://job-boards.greenhouse.io/liveperson/jobs/7954267","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3453518,"location":{"name":"Toronto, Canada"},"metadata":[{"id":9194882,"name":"Bonus","value":"25500.0","value_type":"number"}],"id":7954267,"updated_at":"2026-05-22T14:37:58-04:00","requisition_id":"LP17704","title":"Senior Client Partner","company_name":"LivePerson","first_published":"2026-05-22T14:37:58-04:00","language":"en","application_deadline":null,"content":"\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location:\u0026lt;/strong\u0026gt; Toronto, Canada \u0026lt;strong\u0026gt;Remote Status:\u0026lt;/strong\u0026gt; Fully Remote (#LI-Remote)\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;LivePerson (NASDAQ: LPSN) is a leader in trusted enterprise conversational AI and digital transformation. The world\u0026#39;s leading brands use our award-winning Conversational Cloud platform to connect with millions of consumers. We power nearly a billion conversational interactions every month, providing uniquely rich data analytics and safety tools to unlock the power of conversational AI for better business outcomes. Fast Company named LivePerson the #1 Most Innovative AI Company in the world.\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Position Overview\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;As a \u0026lt;strong\u0026gt;Senior Client Partner\u0026lt;/strong\u0026gt;, you will be a high-performing leader within our North American Enterprise Sales organization, responsible for accelerating our growth in one of our most strategic markets. You will lead complex enterprise sales motions with North America’s largest brands, helping them modernize customer engagement through AI-led digital transformation. Orchestrating multi-million dollar deals that redefine how North America’s leading brands interact with their customers. Your single most important outcome is to meet and exceed revenue growth objectives by positioning LivePerson’s AI-led value proposition to C-level stakeholders. Reporting to the \u0026lt;strong\u0026gt;Director of Sales, NA\u0026lt;/strong\u0026gt;, this role sits within our Global Sales organization and is pivotal to our expansion in the region.You will join LivePerson at a critical juncture of AI-led innovation as we empower global brands to modernize their digital transformation strategies through seamless messaging, voice, and automation.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;You Will: Key Responsibilities \u0026amp;amp; Impact\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Strategic Sales \u0026amp;amp; Territory Leadership:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Formulate and execute a comprehensive go-to-market territory strategy to identify and qualify high-value opportunities within your target list.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Continuously build and maintain a robust sales pipeline, leveraging a variety of prospecting methods to ensure long-term revenue predictability.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive the end-to-end sales process for complex, transformational technology deals, ensuring a consistent track record of meeting and exceeding annual quotas.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Executive Engagement \u0026amp;amp; Value Positioning:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Target and engage key decision-makers across Sales, Marketing, IT, and Contact Centers to position LivePerson as a strategic partner.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Present high-impact business cases to C-level prospects, utilizing ROI analysis and data-led insights to articulate the value of Conversational AI.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrate discipline in qualification, deal strategy, and forecast accuracy within complex enterprise sales environments, mastering the \u0026lt;strong\u0026gt;MEDDPICC\u0026lt;/strong\u0026gt; framework\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Cross-Functional Collaboration:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Operate with a high degree of ownership and autonomy while coordinating cross-functional teams to drive customer outcomes\u0026amp;nbsp; including Inside Sales, Solution Consultants, Legal, Marketing, and Professional Services to deliver seamless customer experiences.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with the Product and Success teams to ensure the \u0026quot;voice of the customer\u0026quot; is reflected in our roadmap.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner Collaboration: Work closely with regional partners to enhance customer experience and deliver high-quality support.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;You Have: Required Skills \u0026amp;amp; Qualifications\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Professional Experience \u0026amp;amp; Education:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;8+ years of experience selling complex enterprise SaaS solutions\u0026lt;/strong\u0026gt; with a demonstrated track record of closing multi-million dollar deals.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven track record of success in SaaS, BPO, e-commerce, or online marketing sales environments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Extensive experience in \u0026lt;strong\u0026gt;Strategic Value-Based Selling\u0026lt;/strong\u0026gt;, including buyer group identification and complex business case definition.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026amp;nbsp;English proficiency is required to navigate the local market and global internal stakeholders.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Technical \u0026amp;amp; Operational Expertise:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Deep understanding of transformational technology and the intellectual curiosity around AI, automation, and customer engagement technologies.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Operational excellence in managing long sales cycles, with a disciplined approach to CRM hygiene and pipeline management.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with the digital transformation landscape in Asia Pacific, including local consumer behaviors and enterprise procurement processes.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Attributes \u0026amp;amp; Mindset:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Growth Mindset:\u0026lt;/strong\u0026gt; You are curious, embrace coaching, and view feedback or failure as a mandatory fuel for growth.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Entrepreneurial Spirit:\u0026lt;/strong\u0026gt; You are a self-starter who thrives in fast-paced, dynamic environments and can inspire passion in others.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Customer-Obsessed:\u0026lt;/strong\u0026gt; You deliver excellence in service and are committed to fostering a collaborative team environment to achieve the best results for the client.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;The base salary range for this role will be between $XX to $XX CAD with a 50/50 commission split. Final compensation will be determined by a variety of factors, including, but not limited to your location, skills, experience, education, and/or professional certifications. During the phone screening, your recruiter will provide the location-specific salary range for this role.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Our Benefits \u0026amp;amp; Perks:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are committed to supporting the complete well-being, health, financial security, family, and professional growth of our permanent employees.\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Health: medical, dental, and vision insurance and wellbeing resources and programs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Time away: Public holidays and discretionary PTO package for flexible days off with manager approval\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Financial: 401K, ESPP, Basic life and AD\u0026amp;amp;D insurance, long-term and short-term disability\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Family: parental leave, maternity support, fertility services\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Development: tuition reimbursement and access to internal professional development resources.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Additional: 24/7 access to professional counselors, voluntary insurance coverage, exclusive perks and discounts\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Why You’ll Love Working Here\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;As leaders in enterprise customer conversations, we celebrate diversity, empowering our team to forge impactful conversations globally. LivePerson is a place where uniqueness is embraced, growth is constant, and everyone is empowered to create their own success. We\u0026#39;re very proud to have earned recognition from Fast Company, Newsweek, and BuiltIn for being a top innovative, beloved, and remote-friendly workplace, and recognized by Gartner as a leader in the Conversational AI space.\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Belonging at LivePerson: Equal Opportunity Employer\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;We are committed to fostering an inclusive workplace and are proud to be an \u0026lt;strong\u0026gt;Equal Opportunity Employer (EOE)\u0026lt;/strong\u0026gt;. We believe that diverse perspectives drive innovation. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristics protected by US Federal, State, or Local law.\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Accessibility Commitment\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;LivePerson is dedicated to the accessibility needs of our applicants and employees. We provide \u0026lt;strong\u0026gt;reasonable accommodations\u0026lt;/strong\u0026gt; to job applicants with disabilities. Applicants who require a reasonable accommodation for any part of the application or hiring process should inform their recruiting contact upon initial connection.\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Important Candidate Notice\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;The talent acquisition team at LivePerson has recently been notified of a phishing scam targeting candidates applying for our open roles. Scammers have been posing as hiring managers and recruiters in an effort to access candidates\u0026#39; personal and financial information. The phishing scam is not isolated to only LivePerson and has been documented in news articles and media outlets.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Please note that any communication from our hiring teams at LivePerson regarding a job opportunity will only be made by a LivePerson employee with an \u0026lt;strong\u0026gt;@liveperson.com\u0026lt;/strong\u0026gt; email address. LivePerson does not ask for personal or financial information as part of our interview process, including but not limited to your social security number, online account passwords, credit card numbers, passport information, and other related banking information. If you have any questions and or concerns, please feel free to contact \u0026lt;strong\u0026gt;recruiting-lp@liveperson.com\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026amp;nbsp;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;","departments":[{"id":39407,"name":"Quota Carrying","child_ids":[],"parent_id":null}],"offices":[{"id":25507,"name":"Canada","location":null,"child_ids":[73691,63174,25509],"parent_id":25366}]},{"absolute_url":"https://job-boards.greenhouse.io/liveperson/jobs/8009902","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3472937,"location":{"name":"London, UK"},"metadata":[{"id":9194882,"name":"Bonus","value":"40000.0","value_type":"number"}],"id":8009902,"updated_at":"2026-06-18T14:53:24-04:00","requisition_id":"LP18204","title":"Senior Director, EMEA Pre-Sales \u0026 Solution Architecture ","company_name":"LivePerson","first_published":"2026-06-18T14:53:24-04:00","language":"en","application_deadline":null,"content":"\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location:\u0026lt;/strong\u0026gt; London, UK\u0026amp;nbsp; \u0026lt;strong\u0026gt;Remote Status:\u0026lt;/strong\u0026gt; Fully Remote (#LI-Remote)\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;LivePerson (NASDAQ: LPSN) is a leader in trusted enterprise conversational AI and digital transformation. The world\u0026#39;s leading brands use our award-winning Conversational Cloud platform to connect with millions of consumers. We power nearly a billion conversational interactions every month, providing uniquely rich data analytics and safety tools to unlock the power of conversational AI for better business outcomes. Fast Company named LivePerson the #1 Most Innovative AI Company in the world.\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Position Overview\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;A pivotal and transformative leadership role within LivePerson, the \u0026lt;strong\u0026gt;Senior Director of EMEA Pre-Sales and Solution Architecture\u0026lt;/strong\u0026gt; bridges the gap between visionary commercial execution and rigorous technical delivery. This leader will head the EMEA Pre-Sales Engineering and Solution Architecture Office, managing two distinct but highly collaborative functions: a high-impact Pre-Sales team focused on winning new business, and a team of billable Solution Architects focused on post-sales delivery and technical governance.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role demands a unique combination of the \u0026lt;strong\u0026gt;\u0026quot;Art of Pre-Sales\u0026quot;\u0026lt;/strong\u0026gt;, strategic deal discovery, value-driven storytelling, and creative solution ideation, balanced with the \u0026lt;strong\u0026gt;\u0026quot;Grounded Reality of Delivery\u0026quot;\u0026lt;/strong\u0026gt;. You will ensure that what is dreamed up in the sales cycle is seamlessly, scalably, and profitably delivered by our architecture teams.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;You Will: Key Responsibilities \u0026amp;amp; Impact\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;h3\u0026gt;1. \u0026lt;strong\u0026gt;The Art of Pre-Sales \u0026amp;amp; Strategic Deal Ideation\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Strategic Deal Discovery:\u0026lt;/strong\u0026gt; Support and lead strategic deal discovery, ideation, and education programmes across EMEA to uncover enterprise customer pain points and map them to high-value solutions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Value-Driven Demonstrations:\u0026lt;/strong\u0026gt; Guide and mentor a team of Solution Consultants in delivering high-quality, value-driven consultations and platform demonstrations across LivePerson’s Conversational Cloud and Conversational AI suites.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Culture of Innovation:\u0026lt;/strong\u0026gt; Promote a culture of innovation, creativity, and proactive problem-solving essential for achieving ambitious growth targets and capturing market share.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Sales Enablement \u0026amp;amp; Partnership:\u0026lt;/strong\u0026gt; Partner closely with Sales leadership to develop winning strategies for net-new opportunities, renewals, and upsells. Actively participate in crafting winning responses to RFPs and complex technical proposals.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Executive Influence:\u0026lt;/strong\u0026gt; Directly interact with both existing and prospective customers, including technical influencers, economic buyers, and C-level executive leaders, to champion the technical sales process and translate complex architectures into business value.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;2\u0026lt;strong\u0026gt;. The Grounded Reality of Delivery \u0026amp;amp; Architectural Governance\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Billable Architecture Management:\u0026lt;/strong\u0026gt; Oversee the Solution Architecture team, ensuring high utilisation, efficient capacity modelling, and the successful post-sales deployment of LivePerson software and services.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Value-Driven Architecture:\u0026lt;/strong\u0026gt; Lead the technical discovery and framing of LivePerson\u0026#39;s portfolio, ensuring that innovative high-level solutions seamlessly integrate into complex customer infrastructures while maximising customer ROI.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Scoping \u0026amp;amp; Framework Governance:\u0026lt;/strong\u0026gt; Drive the development of processes, solution blueprints, API integration standards, and scoping tools to ensure consistent execution and rapid scoping of delivery engagements.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Resource \u0026amp;amp; Workload Optimisation:\u0026lt;/strong\u0026gt; Balance the workload, resource modelling, and regional assignments of front-line Pre-Sales team (Solution Consultants) and billable Solution Architects based on revenue targets, cost, capability, and delivery benefits.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;3. \u0026lt;strong\u0026gt;Execution, Escalation \u0026amp;amp; Scope Management\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Pipeline \u0026amp;amp; Technical Milestones:\u0026lt;/strong\u0026gt; Regularly track progress on high-value pre-sales opportunities, technical scoping phases, and complex Proof of Concepts (PoCs) to ensure a smooth transition from sales to implementation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Scope Governance:\u0026lt;/strong\u0026gt; Manage technical scope, API requirements, and solution deliverables through a structured change management process to protect delivery margins and align customer expectations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Escalation Management:\u0026lt;/strong\u0026gt; Act as the senior technical escalation point to help the architecture team mitigate and manage complex client issues during onboarding and implementation.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;4.\u0026lt;strong\u0026gt; Cross-Functional Synergy \u0026amp;amp; Knowledge Sharing\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Cross-Functional Conduit:\u0026lt;/strong\u0026gt; Act as a critical conduit between Pre-Sales, Sales, R\u0026amp;amp;D, Marketing, Partner Relations, and Post-Sales Delivery teams to leverage collective technical and industry expertise throughout the organisation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Continuous Technical Enablement:\u0026lt;/strong\u0026gt; Ensure the continuous training of the team and wider organisation regarding LivePerson\u0026#39;s Conversational Cloud APIs, Webhooks, FaaS (Functions-as-a-Service), and AI-driven middleware.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Organisational Consistency:\u0026lt;/strong\u0026gt; Act as a stabilising influence across the organisation, ensuring operational consistency, continuous improvement, and the execution of transformative corporate initiatives.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;You Have: Required Skills \u0026amp;amp; Qualifications\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Leadership Experience:\u0026lt;/strong\u0026gt; 10+ years of Solution Architecture or Technical Pre-Sales experience, with 5+ years of dedicated leadership experience heading a Pre-Sales Engineering, Technical Consulting, or Enterprise Architecture practice.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Commercial \u0026amp;amp; Delivery Balance:\u0026lt;/strong\u0026gt; Proven experience managing both pre-sales resources and billable, delivery-focused technical teams in a multi-product SaaS environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Technical Acumen:\u0026lt;/strong\u0026gt; Deep architectural understanding of API-first SaaS platforms, web services (REST, SOAP), integration middleware, webhooks, microservices, and identity management (OAuth, SAML). Strong familiarity with Conversational AI, LLMs, and Messaging protocols is highly preferred.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;The Hybrid Skillset:\u0026lt;/strong\u0026gt; A distinctive ability to command a room of developers with deep technical authority, while equally comfortable delivering a value-driven, visionary presentation to a CIO or CMO.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Influence \u0026amp;amp; Agility:\u0026lt;/strong\u0026gt; Exceptional oral and written communication skills, with a passion for mentoring employees, managing customer expectations through the implementation process, and driving technical excellence.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Vision Setting \u0026amp;amp; Value Storytelling:\u0026lt;/strong\u0026gt; Proven capability to champion the narrative of conversational AI transformation by translating complex, technical architectures into compelling, value-driven business outcomes. Must possess the ability to inspire both internal teams and enterprise clients with a clear vision of the future state, masterfully connecting LivePerson’s technology to a customer\u0026#39;s strategic goals, business metrics, and long-term ROI.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Our Benefits \u0026amp;amp; Perks\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;We are committed to supporting the complete well-being, health, financial security, family, and professional growth of our permanent employees.\u0026lt;/p\u0026gt;\n\u0026lt;h4\u0026gt;\u0026lt;strong\u0026gt;🏥 Health \u0026amp;amp; Wellbeing\u0026lt;/strong\u0026gt;\u0026lt;/h4\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Medical and Dental Insurance: \u0026lt;/strong\u0026gt;Comprehensive plans to support your health needs.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Wellness Resources: Access to wellbeing resources and programs including our EAP plan.\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;Health \u0026amp;amp; Mental Support: Access a confidential and free Employee Assistance Program (EAP), providing professional counseling.\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;h4\u0026gt;\u0026lt;strong\u0026gt;💰 Financial Security \u0026amp;amp; Growth\u0026lt;/strong\u0026gt;\u0026lt;/h4\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Workplace Pension Scheme\u0026lt;/strong\u0026gt;: To help you plan for your financial future, our default pension setup starts with a 5% Company contribution (when you contribute 4%) and we’ll boost our contribution to 7.5% for any employee contribution of 5% or more.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Employee Stock Purchase Program (ESPP):\u0026lt;/strong\u0026gt; Participate and receive a discount on company shares, allowing you to directly share in LivePerson\u0026#39;s success and growth.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Additional Insurances:\u0026lt;/strong\u0026gt; Group Life insurance, Group Income Protection and Group Critical Illness cover.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Development:\u0026lt;/strong\u0026gt; Access to internal professional development resources.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h4\u0026gt;\u0026lt;strong\u0026gt;👨‍👩‍👧‍👦 Time Away \u0026amp;amp; Family Support\u0026lt;/strong\u0026gt;\u0026lt;/h4\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Paid Time Off (PTO):\u0026lt;/strong\u0026gt; 28 days leave (in addition to Bank Holidays). Plus, because life happens, we offer up to 5 additional Emergency Care Days once your PTO is exhausted - ensuring you\u0026#39;re supported during unexpected family or personal situations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Parental Leave Policy:\u0026lt;/strong\u0026gt; Paid Parental Leave and Maternity support.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h4\u0026gt;\u0026lt;strong\u0026gt;💻 Workplace Flexibility\u0026lt;/strong\u0026gt;\u0026lt;/h4\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Remote-First Model:\u0026lt;/strong\u0026gt; This role is fully remote (\u0026lt;strong\u0026gt;#LI-Remote\u0026lt;/strong\u0026gt;), offering excellent work-life balance and flexibility. We also have access to WeWork space for those who wish to meet colleagues or collaborate in person.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Why You’ll Love Working Here\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;As leaders in enterprise customer conversations, we celebrate diversity, empowering our team to forge impactful conversations globally. LivePerson is a place where uniqueness is embraced, growth is constant, and everyone is empowered to create their own success. We\u0026#39;re very proud to have earned recognition from Fast Company, Newsweek, and BuiltIn for being a top innovative, beloved, and remote-friendly workplace, and recognized by Gartner as a leader in the Conversational AI space.\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Belonging at LivePerson: Equal Opportunity Employer\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;We are committed to fostering an inclusive workplace and are proud to be an \u0026lt;strong\u0026gt;Equal Opportunity Employer (EOE)\u0026lt;/strong\u0026gt;. We believe that diverse perspectives drive innovation. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristics protected by US Federal, State, or Local law.\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Accessibility Commitment\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;LivePerson is dedicated to the accessibility needs of our applicants and employees. We provide \u0026lt;strong\u0026gt;reasonable accommodations\u0026lt;/strong\u0026gt; to job applicants with disabilities. Applicants who require a reasonable accommodation for any part of the application or hiring process should inform their recruiting contact upon initial connection.\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Important Candidate Notice\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;The talent acquisition team at LivePerson has recently been notified of a phishing scam targeting candidates applying for our open roles. Scammers have been posing as hiring managers and recruiters in an effort to access candidates\u0026#39; personal and financial information. The phishing scam is not isolated to only LivePerson and has been documented in news articles and media outlets.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Please note that any communication from our hiring teams at LivePerson regarding a job opportunity will only be made by a LivePerson employee with an \u0026lt;strong\u0026gt;@liveperson.com\u0026lt;/strong\u0026gt; email address. LivePerson does not ask for personal or financial information as part of our interview process, including but not limited to your social security number, online account passwords, credit card numbers, passport information, and other related banking information. If you have any questions and or concerns, please feel free to contact \u0026lt;strong\u0026gt;recruiting-lp@liveperson.com\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;","departments":[{"id":216188,"name":"Solutions","child_ids":[],"parent_id":null}],"offices":[{"id":25525,"name":"United Kingdom","location":null,"child_ids":[73987,25526,25527],"parent_id":25365}]},{"absolute_url":"https://job-boards.greenhouse.io/liveperson/jobs/8010762","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3392010,"location":{"name":"New York, NY"},"metadata":[{"id":9194882,"name":"Bonus","value":"22500.0","value_type":"number"}],"id":8010762,"updated_at":"2026-06-16T14:08:02-04:00","requisition_id":"LP16099","title":"Senior Technical Product Manager - Conversational AI","company_name":"LivePerson","first_published":"2026-06-16T14:08:02-04:00","language":"en","application_deadline":null,"content":"\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;Location:\u0026lt;/strong\u0026gt; USA\u0026amp;nbsp; \u0026lt;strong\u0026gt;Remote Status:\u0026lt;/strong\u0026gt; Fully Remote (#LI-Remote)\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;LivePerson (NASDAQ: LPSN) is a leader in trusted enterprise conversational AI and digital transformation. The world\u0026#39;s leading brands use our award-winning Conversational Cloud platform to connect with millions of consumers. We power nearly a billion conversational interactions every month, providing uniquely rich data analytics and safety tools to unlock the power of conversational AI for better business outcomes. Fast Company named LivePerson the #1 Most Innovative AI Company in the world.\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Position Overview\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;This role focuses on the end-to-end AI lifecycle, encompassing systems for products Conversational AI, Conversational Builder, Agent Assist, KAI etc. You will be responsible for defining the technical roadmap to enhance AI accuracy, scalability, and performance, ensuring seamless and intelligent handling of customer interactions. Your work will directly impact customer satisfaction and operational efficiency by leveraging cutting-edge LLMs and natural language processing to deliver world-class conversational experiences.You will collaborate closely with cross-functional teams, including Engineering, Data Science, Sales, and Customer Success, to define product strategy, prioritize features, and deliver innovative solutions that ensure scalability, reliability, and best-in-class experiences for brands.\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;You Will: Key Responsibilities \u0026amp;amp; Impact\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Product Strategy: \u0026lt;/strong\u0026gt;Develop and articulate a clear product vision and strategy for Conversational AI Teams, ensuring alignment with the company\u0026#39;s goals and strategic advancements.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Feature Prioritization\u0026lt;/strong\u0026gt;: Define, review feature requests, and prioritize product features and enhancements based on customer feedback, market research, competitive analysis, and business objectives, focusing on message processing, real-time routing, and system scalability.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Roadmap Planning:\u0026lt;/strong\u0026gt; Create and maintain a detailed product roadmap, outlining key milestones, dependencies, and timelines for delivering new AI capabilities that enhance conversation handling and agent assist features.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Cross-Functional Collaboration:\u0026lt;/strong\u0026gt; Work closely with Engineering, Infrastructure, Cloud, AI/ML teams, Sales, and Customer Success to align priorities and drive execution of platform improvements that optimize system performance and reliability.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Scalability and Performance:\u0026lt;/strong\u0026gt; Champion a platform-first approach, ensuring the Conversational AI platform infrastructure is designed for high availability, low latency, and the ability to process billions of messages with optimal efficiency.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Market Analysis: \u0026lt;/strong\u0026gt;Conduct ongoing research and analysis to identify emerging trends in large-scale messaging, Conversational AI, AI-driven routing, and emerging LLM trends to inform platform evolution\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Customer Engagement: \u0026lt;/strong\u0026gt;Engage with enterprise customers, partners, and internal stakeholders to gather insights on performance bottlenecks, pain points, and evolving needs, translating feedback into actionable product improvements.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Go-to-Market Strategy: \u0026lt;/strong\u0026gt;Partner with Marketing, Sales, and Customer Success teams to develop go-to-market strategies, ensuring seamless adoption of new platform features and driving overall business impact.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Performance Tracking:\u0026lt;/strong\u0026gt; Define key performance indicators (KPIs) and metrics to measure the effectiveness of Conversational AI platform capabilities, leveraging data to optimize performance, reduce latencies, and improve AI routing and resolution accuracy.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Thought Leadership:\u0026lt;/strong\u0026gt; Stay informed about advancements in Conversational AI systems, large language models (LLMs), and best practices in high-scale AI infrastructure, sharing insights to drive platform innovation.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;You Have: Required Skills \u0026amp;amp; Qualifications\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Bachelor\u0026#39;s degree in Computer Science, Engineering, Business, or a related field (MBA preferred).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;7+ years of experience in product management, with a track record of successfully launching and managing SaaS products or platforms. Having experience in AI/ML-centric SaaS products or platforms in the enterprise space is plus\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep understanding of Conversational AI systems, including natural language processing (NLP), Large Language Models (LLMs), dialog management, and the underlying technical architecture.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven ability to develop and execute product strategy, prioritize features, and drive product roadmap planning in a fast-paced, agile environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong analytical skills, with the ability to gather and interpret data, identify trends, and make data-driven decisions, Having AI performance metrics (e.g., resolution rate, accuracy, latency) is plus.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent communication, collaboration, and leadership skills, with the ability to influence and inspire cross-functional teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working with enterprise customers and a strong customer focus, with the ability to empathize with customer needs and pain points.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Passion for innovation, creativity, and solving complex problems to deliver impactful solutions in the rapidly evolving Conversational AI industry.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;The salary range for this role will be between $130,000 - $150,000 USD. Final compensation will be determined by a variety of factors, including, but not limited to your location, skills, experience, education, and/or professional certifications.\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Our Benefits \u0026amp;amp; Perks\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;We are committed to supporting the complete well-being, health, financial security, family, and professional growth of our permanent employees.\u0026lt;/p\u0026gt;\n\u0026lt;h4\u0026gt;\u0026lt;strong\u0026gt;🏥 Health \u0026amp;amp; Wellbeing\u0026lt;/strong\u0026gt;\u0026lt;/h4\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Medical, Dental, and Vision Insurance:\u0026lt;/strong\u0026gt; Comprehensive plans to support your health needs.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Wellness Resources: Access to wellbeing resources and programs including our EAP plan.\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;Health \u0026amp;amp; Mental Support: Access a confidential and free Employee Assistance Program (EAP), providing professional counseling.\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;h4\u0026gt;\u0026lt;strong\u0026gt;💰 Financial Security \u0026amp;amp; Growth\u0026lt;/strong\u0026gt;\u0026lt;/h4\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;401(k) Retirement Plan:\u0026lt;/strong\u0026gt; To help you plan for your financial future by offering both the plan and a 4% employer match (100% match on the first 3% contribution and 50% match on the next 2% contribution)\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;HSA \u0026amp;amp; FSA Plans:\u0026amp;nbsp; To help you plan for health related expenses on a pre-tax basis\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Employee Stock Purchase Program (ESPP):\u0026lt;/strong\u0026gt; Participate and receive a discount on company shares, allowing you to directly share in LivePerson\u0026#39;s success and growth.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Additional Insurances:\u0026lt;/strong\u0026gt; Basic and supplemental\u0026amp;nbsp; life insurance,\u0026amp;nbsp; Accidental Death \u0026amp;amp; Dismemberment (AD\u0026amp;amp;D) insurance, long-term and short-term disability insurance coverage, legal plan, identity theft protection plan, and critical illness supplemental insurance.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Development:\u0026lt;/strong\u0026gt; Access to internal professional development resources.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h4\u0026gt;\u0026lt;strong\u0026gt;👨‍👩‍👧‍👦 Time Away \u0026amp;amp; Family Support\u0026lt;/strong\u0026gt;\u0026lt;/h4\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Flexible Paid Time Off (PTO):\u0026lt;/strong\u0026gt; Discretionary PTO package for flexible days off with manager approval.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Paid Public Holidays.\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Generous Parental Leave Policy:\u0026lt;/strong\u0026gt; Including maternity/paternity support and fertility services.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h4\u0026gt;\u0026lt;strong\u0026gt;💻 Workplace Flexibility\u0026lt;/strong\u0026gt;\u0026lt;/h4\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Remote-First Model:\u0026lt;/strong\u0026gt; This role is fully remote (\u0026lt;strong\u0026gt;#LI-Remote\u0026lt;/strong\u0026gt;), offering excellent work-life balance and flexibility. We also maintain dedicated WeWork space for those who wish to meet colleagues or collaborate in person.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Why You’ll Love Working Here\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;As leaders in enterprise customer conversations, we celebrate diversity, empowering our team to forge impactful conversations globally. LivePerson is a place where uniqueness is embraced, growth is constant, and everyone is empowered to create their own success. We\u0026#39;re very proud to have earned recognition from Fast Company, Newsweek, and BuiltIn for being a top innovative, beloved, and remote-friendly workplace, and recognized by Gartner as a leader in the Conversational AI space.\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Belonging at LivePerson: Equal Opportunity Employer\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;We are committed to fostering an inclusive workplace and are proud to be an \u0026lt;strong\u0026gt;Equal Opportunity Employer (EOE)\u0026lt;/strong\u0026gt;. We believe that diverse perspectives drive innovation. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristics protected by US Federal, State, or Local law.\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Accessibility Commitment\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;LivePerson is dedicated to the accessibility needs of our applicants and employees. We provide \u0026lt;strong\u0026gt;reasonable accommodations\u0026lt;/strong\u0026gt; to job applicants with disabilities. Applicants who require a reasonable accommodation for any part of the application or hiring process should inform their recruiting contact upon initial connection.\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Important Candidate Notice\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;The talent acquisition team at LivePerson has recently been notified of a phishing scam targeting candidates applying for our open roles. Scammers have been posing as hiring managers and recruiters in an effort to access candidates\u0026#39; personal and financial information. The phishing scam is not isolated to only LivePerson and has been documented in news articles and media outlets.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Please note that any communication from our hiring teams at LivePerson regarding a job opportunity will only be made by a LivePerson employee with an \u0026lt;strong\u0026gt;@liveperson.com\u0026lt;/strong\u0026gt; email address. LivePerson does not ask for personal or financial information as part of our interview process, including but not limited to your social security number, online account passwords, credit card numbers, passport information, and other related banking information. If you have any questions and or concerns, please feel free to contact \u0026lt;strong\u0026gt;recruiting-lp@liveperson.com\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026amp;nbsp;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;","departments":[{"id":342266,"name":"Product","child_ids":[],"parent_id":null}],"offices":[{"id":25506,"name":"United States","location":null,"child_ids":[112843,112844,25341,52726,63763,57118,25368],"parent_id":25366}]},{"absolute_url":"https://job-boards.greenhouse.io/liveperson/jobs/7732906","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3393321,"location":{"name":"Hyderabad"},"metadata":[{"id":9194882,"name":"Bonus","value":"312000.0","value_type":"number"}],"id":7732906,"updated_at":"2026-06-08T06:52:37-04:00","requisition_id":"LP16368","title":"Site Reliability Engineer II ","company_name":"LivePerson","first_published":"2026-04-17T10:07:21-04:00","language":"en","application_deadline":null,"content":"\u0026lt;p\u0026gt;LivePerson (NASDAQ: LPSN) is a leading customer engagement company, creating digital experiences powered by Curiously Human AI. Every person is unique, and our technology makes it possible for companies, including leading brands like HSBC, Orange, and GM Financial, to treat their audiences that way at scale. Nearly a billion conversational interactions are powered by our Conversational Cloud each month.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You\u0026#39;ll be successful at LivePerson if you are excited to build something from the ground up. You excel by finding daily opportunities to grow at the same pace as the technology we\u0026#39;re building, and you build partnerships that improve our business. Likewise, you\u0026#39;re someone who sees feedback as a chance to learn and grow and believe decisions powered by data are the norm. You care about the well-being of others and yourself.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Job Description\u0026lt;/strong\u0026gt;: Site Reliability Engineer (Platform Engineer) Mid Level (L2)\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location: India ( Remote )\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Overview:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are seeking a Mid-Level Site Reliability Engineer (SRE) to join our global Platform Engineering team. As an SRE, your primary responsibility is to ensure that our platform is reliable, scalable, and performant. You’ll be the bridge between development and operations — designing automation, improving observability, and maintaining the health of our production systems. You should have what it takes to ask the right questions, identify potential risks early, and raise flags when necessary to maintain a culture of reliability and continuous improvement.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;You will:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Collaborate closely with Developers, QA, and Product teams during sprint planning to understand release plans, dependencies, and infrastructure requirements.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Participate in the application release cycle, ensuring deployments are automated, consistent, and reliable.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage and operate Kubernetes clusters in Google Kubernetes Engine (GKE) and Amazon Elastic Kubernetes Service (EKS).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop and manage Terraform modules for provisioning and configuring cloud infrastructure across GCP and AWS.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Standardize service deployments using Helm for templating and versioned releases.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build and enhance observability with Prometheus, Grafana, and Datadog to monitor application and platform performance.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Design, implement, and maintain GitLab CI/CD pipelines for build, test, and deployment automation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive an automation-first culture by developing scripts and tooling in Python, Go, or Shell to minimize manual effort and improve efficiency.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Participate in a 24/7 on-call rotation, ensuring quick detection, mitigation, and resolution of incidents.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Perform root cause analysis (RCA) and contribute to post-incident reviews to prevent recurrence.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proactively identify reliability or scalability gaps, raise early warnings, and partner with teams to address systemic risks.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;You have:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;5-8 years of experience as a Site Reliability Engineer, Platform Engineer, or DevOps Engineer.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hands-on experience managing Kubernetes clusters (GKE, EKS) in GCP and AWS.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong knowledge of Terraform, Helm, and GitLab CI/CD pipelines.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficiency in Python, Go, or Shell scripting for automation and tooling.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience implementing and managing observability stacks (Prometheus, Grafana, Datadog).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep understanding of Linux systems, cloud networking, and container orchestration concepts.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working in Agile/Scrum environments and partnering closely with developers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent analytical skills with a proactive attitude — able to question assumptions and escalate potential risks early.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Good to Have\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience with ArgoCD or Flux (GitOps-based workflows).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with service mesh (Istio, Linkerd) or API gateways.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Knowledge of cloud cost optimization, autoscaling, or security best practices.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with incident management tools such as PagerDuty, ServiceNOW\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Why Join Us\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Build and operate modern cloud-native platforms using Kubernetes, Terraform, GitLab, Datadog, and Grafana.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Be part of a global SRE team that values automation, reliability, and innovation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work in a collaborative culture that encourages ownership, learning, and continuous improvement.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Enjoy flexible working arrangements, competitive compensation, and career growth opportunities including certifications and mentorship.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Why you’ll love working here:\u0026lt;/strong\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As leaders in enterprise customer conversations, we celebrate diversity, empowering our team to forge impactful conversations globally. LivePerson is a place where uniqueness is embraced, growth is constant, and everyone is empowered to create their own success. And, we\u0026#39;re very proud to have earned recognition from Fast Company, Newsweek, and BuiltIn for being a top innovative, beloved, and remote-friendly workplace.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Benefits: 15 Days PTO + Casual \u0026amp;amp; Sick Leave\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Insurance: 8 Lakhs Family Floater Coverage; Personal Accident \u0026amp;amp; Life Insurance: 3x of Gross Annual Salary*\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;The talent acquisition team at LivePerson has recently been notified of a phishing scam targeting candidates applying for our open roles. Scammers have been posing as hiring managers and recruiters in an effort to access candidates\u0026#39; personal and financial information.\u0026amp;nbsp; This phishing scam is not isolated to only LivePerson and has been documented in news articles and media outlets.Please note that any communication from our hiring teams at LivePerson regarding a job opportunity will only be made by a LivePerson employee with an @\u0026lt;a href=\u0026quot;http://liveperson.com/\u0026quot; target=\u0026quot;_blank\u0026quot; data-saferedirecturl=\u0026quot;https://www.google.com/url?q=http://liveperson.com/\u0026amp;amp;source=gmail\u0026amp;amp;ust=1776521133916000\u0026amp;amp;usg=AOvVaw1dCCZsFrYN_evKXnJHuFSF\u0026quot;\u0026gt;liveperson.com\u0026lt;/a\u0026gt;\u0026amp;nbsp;email address.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;LivePerson does not ask for personal or financial information as part of our interview process, including but not limited to your social security number, online account passwords, credit card numbers, passport information and other related banking information. If you have any questions and or concerns, please feel free to contact\u0026amp;nbsp;\u0026lt;a href=\u0026quot;mailto:recruiting-lp@liveperson.com\u0026quot; target=\u0026quot;_blank\u0026quot;\u0026gt;recruiting-lp@liveperson.com\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;","departments":[{"id":89560,"name":"Cloud","child_ids":[],"parent_id":null}],"offices":[{"id":73797,"name":"India","location":null,"child_ids":[73800],"parent_id":25369}]},{"absolute_url":"https://job-boards.greenhouse.io/liveperson/jobs/7687147","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3380432,"location":{"name":"India- Remote"},"metadata":[{"id":9194882,"name":"Bonus","value":"660000.0","value_type":"number"}],"id":7687147,"updated_at":"2026-03-12T04:04:04-04:00","requisition_id":"LP16093","title":"Software Development Engineer III - Node JS/ Python","company_name":"LivePerson","first_published":"2026-03-10T05:06:26-04:00","language":"en","application_deadline":null,"content":"\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Software Development Engineer III - NodeJS/Python Backend Engineer\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;India (Remote/Hyderabad)\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Work Timings: 1 PM to 10 PM IST\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;LivePerson (NASDAQ: LPSN) is a leading customer engagement company, creating digital experiences powered by Curiously Human AI. Every person is unique, and our technology makes it possible for companies, including leading brands like HSBC, Orange, and GM Financial, to treat their audiences that way at scale. Nearly a billion conversational interactions are powered by our Conversational Cloud each month.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You\u0026#39;ll be successful at LivePerson if you are excited to build something from the ground up. You excel by finding daily opportunities to grow at the same pace as the technology we\u0026#39;re building, and you build partnerships that improve our business. Likewise, you\u0026#39;re someone who sees feedback as a chance to learn and grow and believe decisions powered by data are the norm. You care about the well-being of others and yourself.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Job Description: Senior Software Engineer (\u0026lt;a href=\u0026quot;http://node.js\u0026quot;\u0026gt;Node.js\u0026lt;/a\u0026gt;, Python, Cloud Native, Generative AI) - 8+ Years Experience from a Product Based IT Company.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Overview:\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a Senior Software Engineer on the Conversational AI team at LivePerson, you’ll play a critical role in shaping the future of our AI-driven customer experiences. You will join the group responsible for our LLM Platform, Copilot products, and Knowledge AI services, bridging the gap between traditional automation and next-generation Generative AI.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You will serve as a technical leader and mentor for a small team of engineers, driving best practices in distributed systems and software architecture. If you have a passion for building reliable, scalable, and high-performance services and possess exceptional technical expertise, we want to hear from you.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Responsibilities:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Technical Leadership \u0026amp;amp; System Design:\u0026lt;/strong\u0026gt; Own the design and implementation of critical backend components. You will build high-volume, low-latency applications for mission-critical systems, ensuring high availability and performance.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Distributed Systems Engineering:\u0026lt;/strong\u0026gt; Create reliable, scalable, and high-performance services. Your work will require a deep understanding of Computer Science fundamentals and practical experience building large-scale distributed systems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Complex Problem Solving:\u0026lt;/strong\u0026gt; Expertly navigate complex systems and domains to identify key challenges and create plans to address them.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Lead by Example:\u0026lt;/strong\u0026gt; Lead by example through the quality of your code and your approach to your work.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Operational Excellence:\u0026lt;/strong\u0026gt; Debug production issues, maintain existing codebases, and ensure the stability of the platform. You will participate in on-call rotations to support mission-critical services.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Team Growth:\u0026lt;/strong\u0026gt; Level up the team through code review feedback and knowledge sharing sessions, and assist in the onboarding of new engineering hires.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Qualification:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Bachelor\u0026#39;s degree in Computer Science, Information Technology, or a related field (or equivalent experience).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Solid understanding of Data Structures and Algorithm Design\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep proficiency in Node.js (for high-concurrency orchestration and backend services) AND Python (for AI/ML logic and data processing)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Practical experience building applications utilizing LLMs (OpenAI, Anthropic, etc.), RAG (Retrieval-Augmented Generation), and Vector Databases.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Expert-level knowledge of Databases (SQL, NoSQL) like Cassandra, MySQL\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with Data Processing frameworks like Kafka, Airflow, Apache Spark, Hadoop\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience building REST APIs and debugging distributed microservice-based applications\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in Kubernetes\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with Git, Jenkins, and other Development tools\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Cloud expertise in either Google Cloud Platform (GCP) or Amazon Web Services (AWS)\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Benefits:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Personal time off 15 days - Casual (6) days \u0026amp;amp; Sick Days (6)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Medical Insurance: 8 Lakhs Family Floater that covers employee, spouse, 3 children and parents or In-laws\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Group Personal Accident: 3x of the employee’s Gross Salary\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Group Term Life: 3x of the employee’s Gross Salary\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Volunteering Days – Use them to make a difference in your community. Whether it\u0026#39;s a cleanup, supporting a local initiative or holding an “Ehrenamt”, just let us know! We\u0026#39;re here to help you create a meaningful impact.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Financial \u0026amp;amp; Growth\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Employee Stock Program (ESPP): Participate in our Employee Stock Participation Program and receive a discount on company shares, allowing you to share in LivePerson\u0026#39;s success.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Learning \u0026amp;amp; Development: We actively support your professional journey with robust programs for growth and learning development, including allocated stipends, ensuring you reach your full potential.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Why You’ll Love Working Here\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As leaders in enterprise customer conversations, we celebrate diversity, empowering our team to forge impactful conversations globally. LivePerson is a place where uniqueness is embraced, growth is constant, and everyone is empowered to create their own success. We\u0026#39;re very proud to have earned recognition from Fast Company, Newsweek, and BuiltIn for being a top innovative, beloved, and remote-friendly workplace, and recognized by Gartner as a leader in the Conversational AI space.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Belonging at LivePerson\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are committed to fostering an inclusive workplace and are proud to be an Equal Opportunity Employer. We believe that diverse perspectives drive innovation.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Accessibility Commitment\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;LivePerson is dedicated to the accessibility needs of our applicants and employees. We provide reasonable adjustments to job applicants with disabilities. Applicants who require a reasonable adjustment for any part of the application or hiring process should inform their recruiting contact upon initial connection.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Important Candidate Notice\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The talent acquisition team at LivePerson has recently been notified of a phishing scam targeting candidates applying for our open roles. Scammers have been posing as hiring managers and recruiters in an effort to access candidates\u0026#39; personal and financial information. This phishing scam is not isolated to only LivePerson and has been documented in news articles and media outlets.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Please note that any communication from our hiring teams at LivePerson regarding a job opportunity will only be made by a LivePerson\u0026amp;nbsp; employee with an @liveperson.com email address.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;LivePerson does not ask for personal or financial information as part of our interview process, including but not limited to your social security number, online account passwords, credit card numbers, passport information and other related banking information. If you have any questions and or concerns, please feel free to contact recruiting-lp@liveperson.com\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;","departments":[{"id":66292,"name":"AI \u0026 Automation","child_ids":[],"parent_id":null}],"offices":[{"id":73797,"name":"India","location":null,"child_ids":[73800],"parent_id":25369}]},{"absolute_url":"https://job-boards.greenhouse.io/liveperson/jobs/7899163","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3434192,"location":{"name":"India- Remote"},"metadata":[{"id":9194882,"name":"Bonus","value":"312000.0","value_type":"number"}],"id":7899163,"updated_at":"2026-06-23T00:22:11-04:00","requisition_id":"LP17493","title":"Software Development Engineer II ( Java Backend )","company_name":"LivePerson","first_published":"2026-05-08T01:12:37-04:00","language":"en","application_deadline":null,"content":"\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Software Development Engineer II ( Java Backend Engineer)\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location\u0026lt;/strong\u0026gt;: India-Remote\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Work Timings: 1:30 PM to 10.30 PM IST\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;LivePerson (NASDAQ: LPSN) is a leader in trusted enterprise conversational AI and digital transformation. The world\u0026#39;s leading brands use our award-winning Conversational Cloud platform to connect with millions of consumers. We power nearly a billion conversational interactions every month, providing uniquely rich data analytics and safety tools to unlock the power of conversational AI for better business outcomes. Fast Company named LivePerson the #1 Most Innovative AI Company in the world.\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Overview:\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The successful candidate has an opportunity to join a highly outstanding team within a fast-paced and successful organization.\u0026lt;/p\u0026gt;\n\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;In this role you will:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Design and develop high-volume, low-latency applications for mission-critical systems and deliver high-availability and performance\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Design REST-based backend services\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Debug production issues and help maintain existing code\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Development of technical specifications and documentation\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Participate in on-call rotations\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work with Bots \u0026amp;amp; Automation team in building next-generation bot runtime platform\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;You should be an expert in:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Solid understanding of Data Structures and Algorithm Design\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong programming skills in Java springboot with good knowledge of multi-threading.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Expert-level knowledge of Databases (SQL, NoSQL) like Cassandra, MySQL\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with Data Processing tools like Kafka, Airflow, Apache Spark, Hadoop\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience building REST APIs \u0026amp;amp; debugging distributed microservice-based applications\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with Git, Jenkins, and other Development tools\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience integrating with third-party APIs\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in Kubernetes\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with NodeJS \u0026amp;amp; Python is a plus but not necessary\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with GCP and AWS is a plus.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Minimum Qualifications :\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Bachelor\u0026#39;s degree in Computer Science or a related field\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;7+ years of experience building successful production software systems\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Benefits:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Personal time off 15 days - Casual (5) days, Care Days (5) \u0026amp;amp; Sick Days (5)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Medical Insurance: 8 Lakhs Family Floater that covers employee, spouse, 3 children and parents or In-laws\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Group Personal Accident: 3x of the employee’s Gross Salary\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Group Term Life: 3x of the employee’s Gross Salary\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Volunteering Days – Use them to make a difference in your community. Whether it\u0026#39;s a cleanup, supporting a local initiative,\u0026amp;nbsp; just let us know! We\u0026#39;re here to help you create a meaningful impact.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Financial \u0026amp;amp; Growth\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Employee Stock Program (ESPP): Participate in our Employee Stock Participation Program and receive a discount on company shares, allowing you to share in LivePerson\u0026#39;s success.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Learning \u0026amp;amp; Development: We actively support your professional journey with robust programs for growth and learning development, including allocated stipends, ensuring you reach your full potential.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Why You’ll Love Working Here\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As leaders in enterprise customer conversations, we celebrate diversity, empowering our team to forge impactful conversations globally. LivePerson is a place where uniqueness is embraced, growth is constant, and everyone is empowered to create their own success. We\u0026#39;re very proud to have earned recognition from Fast Company, Newsweek, and BuiltIn for being a top innovative, beloved, and remote-friendly workplace, and recognized by Gartner as a leader in the Conversational AI space.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Belonging at LivePerson\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are committed to fostering an inclusive workplace and are proud to be an Equal Opportunity Employer. We believe that diverse perspectives drive innovation.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Important Candidate Notice\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The talent acquisition team at LivePerson has recently been notified of a phishing scam targeting candidates applying for our open roles. Scammers have been posing as hiring managers and recruiters in an effort to access candidates\u0026#39; personal and financial information. This phishing scam is not isolated to only LivePerson and has been documented in news articles and media outlets.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Please note that any communication from our hiring teams at LivePerson regarding a job opportunity will only be made by a LivePerson\u0026amp;nbsp; employee with an @liveperson.com email address.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;LivePerson does not ask for personal or financial information as part of our interview process, including but not limited to your social security number, online account passwords, credit card numbers, passport information and other related banking information. If you have any questions and or concerns, please feel free to contact recruiting-lp@liveperson.com\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;","departments":[{"id":66292,"name":"AI \u0026 Automation","child_ids":[],"parent_id":null}],"offices":[{"id":73797,"name":"India","location":null,"child_ids":[73800],"parent_id":25369}]},{"absolute_url":"https://job-boards.greenhouse.io/liveperson/jobs/7923029","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3444041,"location":{"name":"Bulgaria"},"metadata":[{"id":9194882,"name":"Bonus","value":"5500.0","value_type":"number"}],"id":7923029,"updated_at":"2026-06-22T03:29:31-04:00","requisition_id":"LP17416","title":"Support Engineer II","company_name":"LivePerson","first_published":"2026-05-26T09:42:55-04:00","language":"en","application_deadline":null,"content":"\u0026lt;p\u0026gt;LivePerson (NASDAQ: LPSN) is the global leader in enterprise conversations. Hundreds of the world’s leading brands — including HSBC, Chipotle, and Virgin Media — use our award-winning Conversational Cloud platform to connect with millions of consumers. We power nearly a billion conversational interactions every month, providing a uniquely rich data set and safety tools to unlock the power of Conversational AI for better customer experiences.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At LivePerson, we foster an inclusive workplace culture that encourages meaningful connection, collaboration, and innovation. Everyone is invited to ask questions, actively seek new ways to achieve success, nd reach their full potential. We are continually looking for ways to improve our products and make things better. This means spotting opportunities, solving ambiguities, and seeking effective solutions to the problems our customers care about.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What You Will Own?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Work with global customers and internal teams to resolve complex technical issues and maintain high customer satisfaction\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide technical support within SLA, ensuring a high level of professionalism and customer satisfaction\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Follow the escalation process: promptly identify cases to be escalated and assure cases are prepared for escalation (thoroughly investigated and documented)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Take ownership of technical issues, mentor and provide consultations to Tier 1 and work with our L3 Team to resolve more advanced issues when necessary\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What You Need for Success?\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;1-3 years of experience in a similar role in a SaaS or web company\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent troubleshooting skills with strong hands-on experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent service-oriented verbal and written English communication skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Natural curiosity to solve problems and willingness to deep dive to obtain relevant knowledge.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to self-learn and work with international teams\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong analytical skills, ability to make relevant conclusions and provide insights\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Application support hands-on experience (\u0026lt;strong\u0026gt;not IT \u0026lt;/strong\u0026gt;/ \u0026lt;strong\u0026gt;helpdesk support\u0026lt;/strong\u0026gt;)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience utilizing monitoring tools such as Fiddler, Wireshark, Chrome DevTools etc’\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Good understanding of HTML/CSS - required\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Basic understanding of JS - preferred\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Good understanding of data retrieval using SQL - required\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with the core concepts of networking, APIs and SDKs - required\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to work flexible hours, including holidays, nights, and weekends as and when needed for crisis management\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Discipline to conduct on-call duties as required by the business\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Additional responsibilities of Support Engineer II (L2):\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Maintain a high level of technical expertise at all times, mentor and provide consultations to L1 and L2 Support Engineers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Enforce Tech Support processes and ensure top performance and adherence to KPIs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Take ownership of escalated issues (L2 level) and work with our L3 (SME) Team to resolve more advanced issues when necessary.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead/participate in the Support organization’s internal projects\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Technical Expertise:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;3-5 years of experience as Tier 2/3 Support Engineer in a SaaS or web company\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent troubleshooting skills with strong hands-on experience\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent service-oriented verbal and written communication skills\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to drive people to achieve their goals\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to determine pain points and/or points to improve existing processes and suggest improvements.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Natural curiosity to solve problems and willingness to deep dive to obtain the relevant knowledge.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to self-learn and work with international teams\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong analytical skills and ability to provide insights\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Application support hands-on experience (\u0026lt;strong\u0026gt;not IT \u0026lt;/strong\u0026gt;/ \u0026lt;strong\u0026gt;helpdesk support\u0026lt;/strong\u0026gt;)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience utilizing monitoring tools such as Fiddler, Wireshark, Chrome DevTools etc’\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Good understanding of HTML/CSS - required\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Basic understanding of JS - preferred\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Good understanding of data retrieval using SQL - required\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with the core concepts of networking, APIs and SDKs - required\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to work flexible hours, including holidays, nights, and weekends as and when needed for crisis management\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Discipline to conduct on-call duties as required by the business\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Benefits: \u0026lt;/strong\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Health: medical, dental, and vision\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Time away: 28 vacation days\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Development: Generous tuition reimbursement and access to internal professional development resources.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Additional: Food Vouchers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;#LI-Remote\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Why you’ll love working here\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As leaders in enterprise customer conversations, we celebrate diversity, empowering our team to forge impactful conversations globally. LivePerson is a place where uniqueness is embraced, growth is constant, and everyone is empowered to create their own success. And, we\u0026#39;re very proud to have earned recognition from Fast Company, Newsweek, and BuiltIn for being a top innovative, beloved, and remote-friendly workplace.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Belonging at LivePerson:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are committed to the accessibility needs of applicants and employees. We provide reasonable accommodations to job applicants with physical or mental disabilities. Applicants with a disability who require reasonable accommodation for any part of the application or hiring process should inform their recruiting contact upon initial connection.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The talent acquisition team at LivePerson has recently been notified of a phishing scam targeting candidates applying for our open roles. Scammers have been posing as hiring managers and recruiters in an effort to access candidates\u0026#39; personal and financial information.\u0026amp;nbsp; This phishing scam is not isolated to only LivePerson and has been documented in news articles and media outlets.Please note that any communication from our hiring teams at LivePerson regarding a job opportunity will only be made by a LivePerson employee with an @\u0026lt;a href=\u0026quot;http://liveperson.com/\u0026quot;\u0026gt;liveperson.com\u0026lt;/a\u0026gt; email address.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;LivePerson does not ask for personal or financial information as part of our interview process, including but not limited to your social security number, online account passwords, credit card numbers, passport information and other related banking information. If you have any questions and or concerns, please feel free to contact\u0026amp;nbsp;\u0026lt;a href=\u0026quot;mailto:recruiting-lp@liveperson.com\u0026quot;\u0026gt;\u0026lt;span data-rich-links=\u0026quot;{\u0026amp;quot;per_n\u0026amp;quot;:\u0026amp;quot;recruiting-lp@liveperson.com\u0026amp;quot;,\u0026amp;quot;per_e\u0026amp;quot;:\u0026amp;quot;recruiting-lp@liveperson.com\u0026amp;quot;,\u0026amp;quot;type\u0026amp;quot;:\u0026amp;quot;person\u0026amp;quot;}\u0026quot;\u0026gt;recruiting-lp@liveperson.com\u0026lt;/span\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;","departments":[{"id":225680,"name":"Global Support","child_ids":[151249],"parent_id":null}],"offices":[{"id":73773,"name":"Bulgaria","location":null,"child_ids":[73776,75255],"parent_id":25365}]},{"absolute_url":"https://job-boards.greenhouse.io/liveperson/jobs/7894406","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3431655,"location":{"name":"Australia - Melbourne"},"metadata":[{"id":9194882,"name":"Bonus","value":"12000.0","value_type":"number"}],"id":7894406,"updated_at":"2026-05-18T02:22:31-04:00","requisition_id":"LP17424","title":"Support Engineer II","company_name":"LivePerson","first_published":"2026-05-06T22:05:32-04:00","language":"en","application_deadline":null,"content":"\u0026lt;p\u0026gt;LivePerson (NASDAQ: LPSN) is a leader in trusted enterprise conversational AI and digital transformation. The world\u0026#39;s leading brands use our award-winning Conversational Cloud platform to connect with millions of consumers. We power nearly a billion conversational interactions every month, providing uniquely rich data analytics and safety tools to unlock the power of conversational AI for better business outcomes. Fast Company named LivePerson the #1 Most Innovative AI Company in the world.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;This position required to work one day per week at the Melbourne office.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Position Overview\u0026lt;/strong\u0026gt;:\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The Support Engineer II (L2) is a fully qualified professional who provides advanced technical assistance within a 24/7 global operation. Reporting to the Support Engineer Manager, this role sits within our Global Services organisation. You will act as the primary technical focal point for complex investigations, bridging the gap between customers, field teams, and Engineering to resolve uncommon incidents and promote platform stability. The most important outcome for this role is the successful resolution of technical cases while proactively guiding internal and external stakeholders to meet all Service Level Targets (SLTs).\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;You Will: Key Responsibilities \u0026amp;amp; Impact\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Advanced Case Management:\u0026lt;/strong\u0026gt; Own the end-to-end investigation and resolution of complex and uncommon technical cases escalated by customers\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Engineering Collaboration:\u0026lt;/strong\u0026gt; Report, track, and promote issues and bugs with Engineering, working closely with product leaders and developers to ensure long-term fixes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Stakeholder Guidance:\u0026lt;/strong\u0026gt; Educate and proactively guide internal field teams and external customers with advanced technical knowledge, troubleshooting tools, and specialised methods.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Process Excellence:\u0026lt;/strong\u0026gt; Manage escalated incidents across multiple channels to consistently meet or exceed SLTs and KPIs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Knowledge Management:\u0026lt;/strong\u0026gt; Create and maintain high-quality technical documentation and runbooks to improve team efficiency and scale support capabilities.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;You Have: Required Skills \u0026amp;amp; Qualifications\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Professional Experience: \u0026lt;/strong\u0026gt;Typically requires a minimum of 4 years of related technical experience with a Bachelor’s degree, or 2 years with a Master’s degree, or equivalent practical experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Technical Expertise: \u0026lt;/strong\u0026gt;Complete knowledge and full understanding of professional disciplines within technical support, including the ability to resolve a wide range of issues in creative ways.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Problem-Solving Skills:\u0026lt;/strong\u0026gt; Proven ability to work on problems of diverse scope where analysis of information requires evaluation of identifiable factors and the adaptation of existing approaches.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Communication \u0026amp;amp; Persuasion:\u0026lt;/strong\u0026gt; Exceptional communication skills with the ability to enhance relationships and networks with senior partners, often requiring persuasion and the adaptation of style to differing audiences.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Independence: \u0026lt;/strong\u0026gt;A proactive mindset with the ability to work independently, determining methods and procedures on new assignments and acting as a facilitator or team leader when necessary.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Operational Flexibility:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;Ability to work in a 24/7 or business hours role, displaying a calm demeanour in critical situations.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Our Benefits \u0026amp;amp; Perks:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are committed to supporting the complete well-being, health, financial security, family, and professional growth of our permanent employees.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;🏥 Health \u0026amp;amp; Wellbeing\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Health \u0026amp;amp; Mental Support: Access a confidential and free Employee Assistance Program (EAP), providing professional counseling for you and your immediate family members.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Life \u0026amp;amp; Financial Protection: Your Life and Salary Continuance Insurance is fully paid by the company, offering peace of mind and financial security.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Health Insurance Coverage: Benefit from Medibank Health Insurance, with up to 80% of the premium paid by LivePerson (LP), extending coverage to you and your immediate family members.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;👨‍👩‍👧‍👦 Time Away \u0026amp;amp; Flexibility\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Generous parental leave policy\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;LP Care Days: You receive 5 additional paid \u0026quot;LP Care Days\u0026quot; per year to use for personal, family, or well-being needs. Once your annual leave is exhausted, we provide an \u0026lt;strong\u0026gt;extra 5 days of LP Care Days\u0026lt;/strong\u0026gt; to ensure you have the time to recharge and show up as your best self.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;💰 Financial \u0026amp;amp; Growth\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Employee Stock Program (ESPP): Participate in our Employee Stock Participation Program and receive a discount on company shares, allowing you to directly share in LivePerson\u0026#39;s success and growth.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Learning \u0026amp;amp; Development: We actively support your professional journey with robust programs for growth and learning development, including allocated stipends, ensuring you reach your full potential.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;💻 Workplace Flexibility\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Remote-First Model: This role is fully remote (#LI-Remote), offering excellent work-life balance and flexibility. We also maintain dedicated offices in Sydney and Melbourne for those who wish to meet colleagues or collaborate in person.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Why You’ll Love Working Here\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As leaders in enterprise customer conversations, we celebrate diversity, empowering our team to forge impactful conversations globally. LivePerson is a place where uniqueness is embraced, growth is constant, and everyone is empowered to create their own success. We\u0026#39;re very proud to have earned recognition from Fast Company, Newsweek, and BuiltIn for being a top innovative, beloved, and remote-friendly workplace, and recognized by Gartner as a leader in the Conversational AI space.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Belonging at LivePerson\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are committed to fostering an inclusive workplace and are proud to be an Equal Opportunity Employer. We believe that diverse perspectives drive innovation. All qualified applicants will receive consideration for employment without regard to protected characteristics under Australian law.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Accessibility Commitment\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;LivePerson is dedicated to the accessibility needs of our applicants and employees. We provide reasonable adjustments to job applicants with disabilities. Applicants who require a reasonable adjustment for any part of the application or hiring process should inform their recruiting contact upon initial connection.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Important Candidate Notice:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The talent acquisition team at LivePerson has recently been notified of a phishing scam targeting candidates applying for our open roles. Scammers have been posing as hiring managers and recruiters in an effort to access candidates\u0026#39; personal and financial information.\u0026amp;nbsp; The phishing scam is not isolated to only LivePerson and has been documented in news articles and media outlets.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Please note that any communication from our hiring teams at LivePerson regarding a job opportunity will only be made by a LivePerson employee with an \u0026lt;a href=\u0026quot;http://liveperson.com\u0026quot;\u0026gt;@liveperson.com\u0026lt;/a\u0026gt; email address.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;LivePerson does not ask for personal or financial information as part of our interview process, including but not limited to your social security number, online account passwords, credit card numbers, passport information, and other related banking information. If you have any questions and or concerns, please feel free to contact \u0026lt;a href=\u0026quot;mailto:recruiting-lp@liveperson.com\u0026quot;\u0026gt;recruiting-lp@liveperson.com\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;","departments":[{"id":225680,"name":"Global Support","child_ids":[151249],"parent_id":null}],"offices":[{"id":25504,"name":"Australia","location":null,"child_ids":[73683,25505,62900,242116,242117],"parent_id":25369}]},{"absolute_url":"https://job-boards.greenhouse.io/liveperson/jobs/7438124","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3308549,"location":{"name":"India- Remote"},"metadata":[{"id":9194882,"name":"Bonus","value":"300000.0","value_type":"number"}],"id":7438124,"updated_at":"2026-03-12T03:58:44-04:00","requisition_id":"LP14397","title":"Support Engineer III","company_name":"LivePerson","first_published":"2025-12-03T04:56:54-05:00","language":"en","application_deadline":null,"content":"\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location\u0026lt;/strong\u0026gt;: India Remote\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Work Timings: 5 PM to 3 AM IST\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;LivePerson (NASDAQ: LPSN) is a leader in trusted enterprise conversational AI and digital transformation. The world\u0026#39;s leading brands use our award-winning Conversational Cloud platform to connect with millions of consumers. We power nearly a billion conversational interactions every month, providing uniquely rich data analytics and safety tools to unlock the power of conversational AI for better business outcomes. Fast Company named LivePerson the #1 Most Innovative AI Company in the world.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026amp;nbsp;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Position Overview\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Are you an experienced technical expert ready to take on a \u0026lt;strong\u0026gt;Tier 3 Subject Matter Expert (SME)\u0026lt;/strong\u0026gt; role focusing on \u0026lt;strong\u0026gt;Conversational AI\u0026lt;/strong\u0026gt;? We are seeking a highly skilled and resilient individual to serve as the \u0026lt;strong\u0026gt;senior technical focal point\u0026lt;/strong\u0026gt; for our customers, resolving the most complex and deep-level technical issues within strict SLAs.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You will \u0026lt;strong\u0026gt;work US hours (5pm - 3am IST)\u0026lt;/strong\u0026gt;, leveraging your 5-7 years of experience with \u0026lt;strong\u0026gt;SQL\u0026lt;/strong\u0026gt;, code (Java/JavaScript/HTML), and \u0026lt;strong\u0026gt;SaaS/Cloud infrastructure\u0026lt;/strong\u0026gt; to troubleshoot our platform end-to-end. Beyond technical resolution, you will act as a critical liaison between the customer, R\u0026amp;amp;D, and Product teams, \u0026lt;strong\u0026gt;mentoring global team members\u0026lt;/strong\u0026gt;, and driving systemic process improvements. If you thrive in a \u0026lt;strong\u0026gt;fast-paced, data-driven environment\u0026lt;/strong\u0026gt;, see failure as fuel for growth, and are ready to be the definitive technical authority for our platform, apply now!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Key Responsibilities:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Work during US hours\u0026amp;nbsp; 5pm - 3am (including breaks)\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Be the senior technical focal point for customer issues.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own and work on assigned cases and are responsible for resolving issues raised within SLAs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Interact with LivePerson’s customers while acting as the support liaison between the customer, Product Management, R\u0026amp;amp;D, and various Business units to solve the issues at hand.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Act as the Subject Matter Expert for LivePerson products, working closely with the product developers, building the knowledge in support, troubleshooting tools and methods.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Analyze recurring issues and put processes and requirements for tools to better support our customers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Mentor and educate global team members in order to improve team performance.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;This position might require travelling, overtime, and on-call duty 24/7.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026amp;nbsp;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Your qualifications are:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;5-7 years of related experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Can read and understand Java/JavaScript/HTML code\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficiency with Structured Query Language (SQL).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with analysing, troubleshooting, and providing solutions for deep and complex technical issues\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Knowledge of web technologies and protocols.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to troubleshoot different backend systems that support the LivePerson platform end-to-end.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent oral and written communication skills (fluent in English).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with communicating with enterprise customers via calls and emails, including managing a technical bridge in critical and pressing situations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Resilience to work in a stressful environment and comply with a tight timeline - Strong service orientation and interpersonal skills.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working with cross-functional teams and motivating others for cooperation and action.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to act as on-call for high-severity issues.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comfortable in an ambiguous, ever-changing environment\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Self-learner with the ability and desire to constantly acquire new knowledge and learn new technologies\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Self-management skills and the ability to come up with new initiatives.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Basic understanding of object-oriented languages and server-side scripting.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Must Have Skills:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience with relevant technologies that could include the following:\u0026lt;br\u0026gt;-\u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; SaaS\\Cloud Infrastructure.\u0026lt;br\u0026gt;-\u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; Network and Web protocols.\u0026lt;br\u0026gt;-\u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; Web and App Servers.\u0026lt;br\u0026gt;-\u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; Big data, analytics and event processing technologies.\u0026lt;br\u0026gt;-\u0026amp;nbsp; \u0026amp;nbsp; \u0026amp;nbsp; Security and authorisation principles.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Scoping and trends analysis via DB, monitoring tools (Grafana, Graphite, etc’) and logging systems (Kibana, Splunk, etc’).\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bachelor’s degree in Information Science / Information Technology / Computer Science /\u0026amp;nbsp; Engineering / Mathematics - an advantage.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Benefits:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Personal time off 15 days - Casual (6) days \u0026amp;amp; Sick Days (6)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Medical Insurance: 8 Lakhs Family Floater that covers employee, spouse, 3 children and parents or In-laws\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Group Personal Accident: 3x of the employee’s Gross Salary\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Group Term Life: 3x of the employee’s Gross Salary\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Volunteering Days – Use them to make a difference in your community. Whether it\u0026#39;s a cleanup, supporting a local initiative or holding an “Ehrenamt”, just let us know! We\u0026#39;re here to help you create a meaningful impact.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Financial \u0026amp;amp; Growth\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Employee Stock Program (ESPP): Participate in our Employee Stock Participation Program and receive a discount on company shares, allowing you to share in LivePerson\u0026#39;s success.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Learning \u0026amp;amp; Development: We actively support your professional journey with robust programs for growth and learning development, including allocated stipends, ensuring you reach your full potential.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Why You’ll Love Working Here\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As leaders in enterprise customer conversations, we celebrate diversity, empowering our team to forge impactful conversations globally. LivePerson is a place where uniqueness is embraced, growth is constant, and everyone is empowered to create their own success. We\u0026#39;re very proud to have earned recognition from Fast Company, Newsweek, and BuiltIn for being a top innovative, beloved, and remote-friendly workplace, and recognized by Gartner as a leader in the Conversational AI space.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Belonging at LivePerson\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are committed to fostering an inclusive workplace and are proud to be an Equal Opportunity Employer. We believe that diverse perspectives drive innovation.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Accessibility Commitment\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;LivePerson is dedicated to the accessibility needs of our applicants and employees. We provide reasonable adjustments to job applicants with disabilities. Applicants who require a reasonable adjustment for any part of the application or hiring process should inform their recruiting contact upon initial connection.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Important Candidate Notice\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The talent acquisition team at LivePerson has recently been notified of a phishing scam targeting candidates applying for our open roles. Scammers have been posing as hiring managers and recruiters in an effort to access candidates\u0026#39; personal and financial information. This phishing scam is not isolated to only LivePerson and has been documented in news articles and media outlets.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Please note that any communication from our hiring teams at LivePerson regarding a job opportunity will only be made by a LivePerson\u0026amp;nbsp; employee with an @liveperson.com email address.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;LivePerson does not ask for personal or financial information as part of our interview process, including but not limited to your social security number, online account passwords, credit card numbers, passport information and other related banking information. If you have any questions and or concerns, please feel free to contact recruiting-lp@liveperson.com\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;","departments":[{"id":225680,"name":"Global Support","child_ids":[151249],"parent_id":null}],"offices":[{"id":73797,"name":"India","location":null,"child_ids":[73800],"parent_id":25369}]}],"meta":{"total":16}}