{"jobs":[{"absolute_url":"https://job-boards.greenhouse.io/liveperson/jobs/7635444","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3366758,"location":{"name":"Bulgaria- Remote"},"metadata":[{"id":9194882,"name":"Bonus","value":"8800.0","value_type":"number"}],"id":7635444,"updated_at":"2026-06-30T01:09:38-04:00","requisition_id":"LP15825","title":"AppSec Engineer I","company_name":"LivePerson","first_published":"2026-02-25T10:16:35-05:00","language":"en","application_deadline":null,"content":"\u0026lt;p\u0026gt;LivePerson (NASDAQ: LPSN) is the global leader in enterprise conversations. Hundreds of the world’s leading brands — including HSBC, Chipotle, and Virgin Media — use our award-winning Conversational Cloud platform to connect with millions of consumers. We power nearly a billion conversational interactions every month, providing a uniquely rich data set and safety tools to unlock the power of Conversational AI for better customer experiences.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At LivePerson, we foster an inclusive workplace culture that encourages meaningful connection, collaboration, and innovation. Everyone is invited to ask questions, actively seek new ways to achieve success, nd reach their full potential. We are continually looking for ways to improve our products and make things better. This means spotting opportunities, solving ambiguities, and seeking effective solutions to the problems our customers care about.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt; \u0026lt;/span\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Overview:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The AppSec team at Liveperson is responsible for testing the security of LivePerson applications and environments, on-premises and cloud.\u0026amp;nbsp; All of our AppSec team members are expected to have a thorough understanding of complex IT systems and stay up to date with the latest security vulnerabilities, standards, systems and protocols, as well as testing tooling and methodologies.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;This role manages SDLC integrated application security testing tooling and integrations, drives risk reduction and vulnerability remediation and assists in the closing of discovered vulnerabilities and weaknesses.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The right candidate will have a can do, follow-up and follow through attitude. They will be able to understand and assess our environments for vulnerability and communicate the associated risk to internal and external stakeholders.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;You will:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Manage and enhance application security tools (Static Code Analysis, Open Source vulnerabilities tools, Dynamic Application Security tools, etc), integrations, and develop in-house application security automation tools\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Validate discovered vulnerabilities using code review skills and manual/semi-automatic tooling like Burp.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Validate external penetration test results and work with internal and external stakeholders.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Perform some security penetration tests (both application and infrastructure for Web and mobile applications)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work with the engineering and security teams to provide actionable reporting, find and explain security issues, suggest mitigations, and determine when issues are mitigated.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Stay up to date on the latest testing tools and techniques ensuring both your and the team is using the most effective and efficient methods.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Produce both high level and detailed reports and metrics to support data-based decisions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Assist in creating and updating Application Security procedures, policy, standards and guidelines\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Train, coach and mentor other members of the team, development and the broader LivePerson Security and Engineering teams.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;You have:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Understanding of software security architecture and design\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Broad experience of information security and AppSec testing techniques\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Have practical experience in an application security role with manual testing\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Solid understanding of cloud environments (GCP especially), web protocols, weaknesses and vulnerabilities\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Good working knowledge of current IT risks and experience testing, exploitation and mitigation techniques\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Working knowledge or experience with one or more of the following: Shell, Java, Python, or Node.js\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience developing automation and exploitation scripts\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience or strong interest in penetration testing, including cloud deployed applications\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to interact with a broad cross-section of personnel to explain security vulnerabilities\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Highly curious and dedicated to continuous learning\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent written and verbal communication skills\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Benefits: \u0026lt;/strong\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Health: medical, dental, and vision\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Time away: 28 vacation days\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Development: Generous tuition reimbursement and access to internal professional development resources.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Additional: Food Vouchers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;#LI-Remote\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Why you’ll love working here\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As leaders in enterprise customer conversations, we celebrate diversity, empowering our team to forge impactful conversations globally. LivePerson is a place where uniqueness is embraced, growth is constant, and everyone is empowered to create their own success. And, we\u0026#39;re very proud to have earned recognition from Fast Company, Newsweek, and BuiltIn for being a top innovative, beloved, and remote-friendly workplace.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Belonging at LivePerson:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are committed to the accessibility needs of applicants and employees. We provide reasonable accommodations to job applicants with physical or mental disabilities. Applicants with a disability who require reasonable accommodation for any part of the application or hiring process should inform their recruiting contact upon initial connection.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The talent acquisition team at LivePerson has recently been notified of a phishing scam targeting candidates applying for our open roles. Scammers have been posing as hiring managers and recruiters in an effort to access candidates\u0026#39; personal and financial information.\u0026amp;nbsp; This phishing scam is not isolated to only LivePerson and has been documented in news articles and media outlets.Please note that any communication from our hiring teams at LivePerson regarding a job opportunity will only be made by a LivePerson employee with an @\u0026lt;a href=\u0026quot;http://liveperson.com/\u0026quot;\u0026gt;liveperson.com\u0026lt;/a\u0026gt; email address.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;LivePerson does not ask for personal or financial information as part of our interview process, including but not limited to your social security number, online account passwords, credit card numbers, passport information and other related banking information. If you have any questions and or concerns, please feel free to contact\u0026amp;nbsp;\u0026lt;a href=\u0026quot;mailto:recruiting-lp@liveperson.com\u0026quot;\u0026gt;\u0026lt;span data-rich-links=\u0026quot;{\u0026amp;quot;per_n\u0026amp;quot;:\u0026amp;quot;recruiting-lp@liveperson.com\u0026amp;quot;,\u0026amp;quot;per_e\u0026amp;quot;:\u0026amp;quot;recruiting-lp@liveperson.com\u0026amp;quot;,\u0026amp;quot;type\u0026amp;quot;:\u0026amp;quot;person\u0026amp;quot;}\u0026quot;\u0026gt;recruiting-lp@liveperson.com\u0026lt;/span\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;","departments":[{"id":39409,"name":"CISO","child_ids":[],"parent_id":null}],"offices":[{"id":73773,"name":"Bulgaria","location":null,"child_ids":[73776,75255],"parent_id":25365}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":"http://app.greenhouse.io/ai_opt_out_request/job_post/7635444/ai_opt_out"},{"absolute_url":"https://job-boards.greenhouse.io/liveperson/jobs/7982158","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3464175,"location":{"name":"Sofia - office"},"metadata":[{"id":9194882,"name":"Bonus","value":"11880.0","value_type":"number"}],"id":7982158,"updated_at":"2026-08-04T09:32:39-04:00","requisition_id":"LP18031","title":"Dev Ops II","company_name":"LivePerson","first_published":"2026-06-17T00:41:01-04:00","language":"en","application_deadline":null,"content":"\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;LivePerson\u0026lt;/strong\u0026gt; (NASDAQ: LPSN) is the global leader in enterprise conversations. Hundreds of the world’s leading brands — including HSBC, Chipotle, and Virgin Media — use our award-winning Conversational Cloud platform to connect with millions of consumers. We power nearly a billion conversational interactions every month, providing a uniquely rich data set and safety tools to unlock the power of Conversational AI for better customer experiences.\u0026amp;nbsp;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;Overview\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;Welcome to the \u0026lt;strong\u0026gt;Cloud DevOps Core (CDC)\u0026lt;/strong\u0026gt; team at LivePerson!\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are a team of DevOps engineers located across Poland and Germany, supporting our global infrastructure and development teams. We are seeking a \u0026lt;strong\u0026gt;hands-on Senior DevOps Engineer\u0026lt;/strong\u0026gt; to join our growing team in \u0026lt;strong\u0026gt;Sofia, Bulgaria\u0026lt;/strong\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you will own and evolve our GKE-based platform infrastructure,\u0026amp;nbsp; ensuring reliability, scalability, security, and compliance across LivePerson\u0026#39;s cloud environments. You will work closely with platform and application teams to improve how infrastructure is operated, observed, and optimized.\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;You’ll thrive here if you:\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Take ownership, learn from mistakes, and deliver with excellence.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with integrity and uplift your teammates.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build partnerships that move our technology forward.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Use data to guide decisions and foster continuous improvement.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Are already using AI and LLM tools in your day-to-day work, not as a novelty, but to actually get infrastructure problems solved faster.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;What You’ll Do\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Mentor DevOps engineers and promote a culture of automation, GitOps, and continuous improvement.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Design and implement scalable infrastructure automation across GCP and on-prem using Terraform and GitOps practices.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage and harden GKE clusters — including node pool configuration, access control, GKE Fleet management, and scalability.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Operate and extend our GitOps delivery pipeline built on FluxCD — including source, kustomize, image-reflector, and image-automation controllers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage secret lifecycle using HashiCorp Vault (community), GCP Secret Manager, and SOPS/KMS encryption.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build and maintain CI/CD pipelines in GitLab for secure, automated delivery.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Manage and evolve our service mesh (Istio) — including mTLS policies, traffic management, and progressive delivery via Flagger.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Enforce platform policies using OPA Gatekeeper and maintain compliance with security standards.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Monitor, troubleshoot, and optimize cloud and on-prem environments using Prometheus, Grafana, Kiali, and Fluent Bit.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Participate in on-call rotations and drive incident response under our \u0026quot;You Build It, You Run It\u0026quot; philosophy.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;What You’ll Bring\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;5+ years\u0026lt;/strong\u0026gt; in DevOps, Cloud, or SRE roles.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong hands-on experience with \u0026lt;strong\u0026gt;GCP\u0026lt;/strong\u0026gt; — including GKE, IAM, VPC networking, GKE Fleet, Workload Identity Federation, and GCP Secret Manager.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proficiency in \u0026lt;strong\u0026gt;Terraform\u0026lt;/strong\u0026gt; for infrastructure as code across complex, multi-environment setups.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Solid \u0026lt;strong\u0026gt;Kubernetes\u0026lt;/strong\u0026gt; experience — cluster operations, node pools, RBAC, network policies, and troubleshooting.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with \u0026lt;strong\u0026gt;GitOps\u0026lt;/strong\u0026gt; principles and \u0026lt;strong\u0026gt;FluxCD\u0026lt;/strong\u0026gt; (or equivalent tools like ArgoCD) in production.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Hands-on experience with \u0026lt;strong\u0026gt;Istio\u0026lt;/strong\u0026gt; or another service mesh — traffic management, mTLS, and observability.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with \u0026lt;strong\u0026gt;HashiCorp Vault\u0026lt;/strong\u0026gt; for secrets management and access policy enforcement.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with \u0026lt;strong\u0026gt;OPA Gatekeeper\u0026lt;/strong\u0026gt;, \u0026lt;strong\u0026gt;External Secrets Operator (ESO)\u0026lt;/strong\u0026gt; for Kubernetes secret synchronization.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong scripting skills in \u0026lt;strong\u0026gt;Bash\u0026lt;/strong\u0026gt; and/or \u0026lt;strong\u0026gt;Python\u0026lt;/strong\u0026gt;.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with monitoring and logging tools — \u0026lt;strong\u0026gt;Prometheus, Grafana\u0026lt;/strong\u0026gt;, and log aggregation pipelines.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated use of \u0026lt;strong\u0026gt;AI or LLM tools to improve infrastructure work\u0026lt;/strong\u0026gt; — for example, using AI to assist with Vault policy generation, Kubernetes troubleshooting, Cilium network policy design, or workload optimization. We\u0026#39;re not looking for someone who has read about it; we want someone who has actually done it.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Nice to have\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Experience with \u0026lt;strong\u0026gt;ScaleOps\u0026lt;/strong\u0026gt; or similar resource optimization platforms.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with \u0026lt;strong\u0026gt;Cilium\u0026lt;/strong\u0026gt; or other eBPF-based Kubernetes CNI tools.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with \u0026lt;strong\u0026gt;Flagger\u0026lt;/strong\u0026gt; for progressive delivery and automated canary rollbacks.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with \u0026lt;strong\u0026gt;KEDA\u0026lt;/strong\u0026gt; for event-driven autoscaling.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with \u0026lt;strong\u0026gt;SOPS\u0026lt;/strong\u0026gt; and \u0026lt;strong\u0026gt;KMS\u0026lt;/strong\u0026gt; for secret encryption in GitOps workflows.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026amp;nbsp;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Benefits\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Health: medical, dental, and vision\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Development: Native AI learning\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Health: medical, dental, and vision\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Time away: 28 vacation days\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Development: Generous tuition reimbursement and access to internal professional development resources.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Additional: Food Vouchers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Multisport card\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;MacBook device\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;#LI-Remote\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Additional Requirements\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Applicants must be authorized to work in Bulgaria.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Why you’ll love working here:\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;As leaders in enterprise customer conversations, we celebrate diversity, empowering our team to forge impactful conversations globally. LivePerson is a place where uniqueness is embraced, growth is constant, and everyone is empowered to create their own success. And, we\u0026#39;re very proud to have earned recognition from Fast Company, Newsweek, and BuiltIn for being a top innovative, beloved, and remote-friendly workplace.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;h2\u0026gt;\u0026lt;strong\u0026gt;Belonging at LivePerson:\u0026lt;/strong\u0026gt;\u0026lt;/h2\u0026gt;\n\u0026lt;p\u0026gt;We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are committed to the accessibility needs of applicants and employees. We provide reasonable accommodations to job applicants with physical or mental disabilities. Applicants with a disability who require reasonable accommodation for any part of the application or hiring process should inform their recruiting contact upon initial connection.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The talent acquisition team at LivePerson has recently been notified of a phishing scam targeting candidates applying for our open roles. Scammers have been posing as hiring managers and recruiters in an effort to access candidates\u0026#39; personal and financial information.\u0026amp;nbsp; This phishing scam is not isolated to only LivePerson and has been documented in news articles and media outlets.Please note that any communication from our hiring teams at LivePerson regarding a job opportunity will only be made by a LivePerson employee with an @\u0026lt;a href=\u0026quot;http://liveperson.com/\u0026quot;\u0026gt;liveperson.com\u0026lt;/a\u0026gt; email address.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;LivePerson does not ask for personal or financial information as part of our interview process, including but not limited to your social security number, online account passwords, credit card numbers, passport information and other related banking information. If you have any questions and or concerns, please feel free to contact \u0026lt;a href=\u0026quot;mailto:recruiting-lp@liveperson.com\u0026quot;\u0026gt;\u0026lt;span data-rich-links=\u0026quot;{\u0026amp;quot;per_n\u0026amp;quot;:\u0026amp;quot;recruiting-lp@liveperson.com\u0026amp;quot;,\u0026amp;quot;per_e\u0026amp;quot;:\u0026amp;quot;recruiting-lp@liveperson.com\u0026amp;quot;,\u0026amp;quot;type\u0026amp;quot;:\u0026amp;quot;person\u0026amp;quot;}\u0026quot;\u0026gt;recruiting-lp@liveperson.com\u0026lt;/span\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;","departments":[{"id":89560,"name":"Cloud","child_ids":[],"parent_id":null}],"offices":[{"id":73773,"name":"Bulgaria","location":null,"child_ids":[73776,75255],"parent_id":25365}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":"http://app.greenhouse.io/ai_opt_out_request/job_post/7982158/ai_opt_out"},{"absolute_url":"https://job-boards.greenhouse.io/liveperson/jobs/8042051","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3485751,"location":{"name":"Sofia "},"metadata":[{"id":9194882,"name":"Bonus","value":"5500.0","value_type":"number"}],"id":8042051,"updated_at":"2026-07-15T09:48:20-04:00","requisition_id":"LP18571","title":"QA Lead","company_name":"LivePerson","first_published":"2026-07-10T02:45:34-04:00","language":"en","application_deadline":null,"content":"\u0026lt;p\u0026gt;LivePerson stands at the forefront of conversational AI and digital customer engagement, redefining how businesses interact with their customers. Its flagship innovation, the Conversational Cloud®, empowers AI-driven dialogues for some of the world\u0026#39;s most renowned brands, enabling seamless connections across messaging, voice, and digital platforms.Every month, LivePerson orchestrates nearly a billion conversational interactions, amassing one of the industry\u0026#39;s largest conversational datasets. This remarkable scale enhances the precision, personalisation, and automation of its AI models, elevating the standards of customer engagement.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In 2025, LivePerson experienced unprecedented growth in the AI landscape, earning accolades as a Leader in multiple G2 Grid® reports, including AI Agents, Agentic AI, Chatbots, and Customer Service Automation. This pivotal year also marked the company\u0026#39;s first inclusion in the prestigious Gartner Magic Quadrant™ for Conversational AI Platforms, solidifying its reputation as a trusted enterprise AI provider.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As the landscape of generative AI evolves and new capabilities in LLM integration and autonomous agents emerge, LivePerson remains committed to innovation. The company continually pioneers advancements in intelligent automation, agent-assist tools, predictive insights, and scalable enterprise AI deployments, ensuring it stays at the cutting edge of customer engagement solutions.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;You will:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;br\u0026gt;\u0026lt;strong\u0026gt;Lead, hire, and develop a team of QA Engineers (II and III) running regular 1:1s, structured career development conversations, and performance reviews.\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Actively participate in ongoing releases as the senior quality owner - tracking progress, unblocking the team, and holding accountability for the overall delivery of QA commitments across all active workstreams.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Own the QA strategy across all assigned product areas and development teams, ensuring test coverage standards and release governance processes align with engineering and business objectives.\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;Oversee the QA release process across different development teams - ensuring all releases follow the Central QA process, quality gates are enforced, and sign-off conditions are consistently met before production deployment.\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;Serve as the escalation point for complex defects, release-blocking quality risks, cross-team process conflicts, and resourcing concerns - and ensure the right stakeholders are engaged at the right time.\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;Drive the automation roadmap: set coverage targets, evaluate frameworks, and ensure CI/CD integration steadily reduces manual regression effort.\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;Attend and contribute to roadmap discussions, release planning, and retrospectives as a required participant.\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;Build a culture of shift-left testing - embedding quality thinking into design, planning, and code review across all teams, not just the test phase.\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;Coordinate QA planning across squads for major releases and platform migration.\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;Research and evaluate emerging QA tools and practices; make grounded build-vs-buy recommendations based on team capacity, product risk profile, and long-term quality goals.\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;Own the QA process documentation - reviewing quarterly and communicating updates to all engineering teams.\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;You have:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Ten or more years in QA, including at least two to three years in a lead or senior QA role with direct people-management responsibility.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated ability to stay hands-on in active releases - tracking delivery commitments, removing blockers, and holding the team accountable to quality outcomes without micromanaging.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep understanding of release governance - experienced in overseeing go/no-go decisions, enforcing sign-off conditions, and managing quality risk across multiple concurrent releases.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong technical grounding in manual testing, API and backend testing, and automation, credible enough to review the work of QA Engineers and provide substantive feedback.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven experience conducting and guiding root cause analysis across frontend and backend defects, able to connect systemic quality risks to process and tooling improvements.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong data instincts - able to design metrics frameworks and present a coherent quality story to non-technical stakeholders and senior leadership.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Skilled at influencing and aligning cross-functional teams without direct authority.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborative leadership style that builds trust with engineers, product managers, and senior leaders alike.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Some of the good-to-have qualifications\u0026lt;/li\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;ISTQB Advanced or Expert certification.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience scaling QA practices across distributed or multi-timezone teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Background in conversational AI, NLP platforms, or high-volume real-time systems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with GitLab CI/CD practices.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Benefits:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Time away: Vacation, public holidays, and care days.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Financial: Pension, deferred pension, and ESPP.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Family: Parental leave.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Development:\u0026amp;nbsp; Generous tuition reimbursement and access to internal professional development resources.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Additional: Exclusive perks and discounts.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Food vouchers\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Health insurance\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;#LI-Remote\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Why you’ll love working here:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At LivePerson, we take pride in being at the forefront of enterprise conversational AI. We truly celebrate the rich tapestry of diverse thoughts, experiences, and backgrounds that inspire our innovation. Here, your individuality isn\u0026#39;t just welcomed — it’s cherished. You’ll embark on a journey of continuous growth, make a profound global impact, and be empowered to craft your own unique success story.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are honoured to be recognised by Fast Company, Newsweek, and BuiltIn as one of the most innovative, people-centric, and remote-friendly workplaces. Join us and be part of something extraordinary!\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Belonging at LivePerson:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;At LivePerson, we take pride in being an equal-opportunity employer, devoted to cultivating a vibrant and inclusive environment where everyone feels valued and empowered. We wholeheartedly welcome all qualified applicants to join our team, regardless of age, ancestry, race, colour, gender identity or expression, marital status, medical condition, national origin, disability, protected veteran status, religion, sex (including pregnancy), sexual orientation, genetic information, or any other protected status.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We also embrace diversity by considering qualified applicants with criminal histories in line with applicable laws.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;If you need reasonable accommodations during the application or hiring process, we encourage you to reach out to your recruiting contact as early as possible. Your success matters to us, and we are here to support you every step of the way.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Why you’ll love working here\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As leaders in enterprise customer conversations, we celebrate diversity, empowering our team to forge impactful conversations globally. LivePerson is a place where uniqueness is embraced, growth is constant, and everyone is empowered to create their own success. And, we\u0026#39;re very proud to have earned recognition from Fast Company, Newsweek, and BuiltIn for being a top innovative, beloved, and remote-friendly workplace.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The talent acquisition team at LivePerson has recently been notified of a phishing scam targeting candidates applying for our open roles. Scammers have been posing as hiring managers and recruiters in an effort to access candidates\u0026#39; personal and financial information.\u0026amp;nbsp; This phishing scam is not isolated to only LivePerson and has been documented in news articles and media outlets.Please note that any communication from our hiring teams at LivePerson regarding a job opportunity will only be made by a LivePerson employee with an @\u0026lt;a href=\u0026quot;http://liveperson.com/\u0026quot;\u0026gt;liveperson.com\u0026lt;/a\u0026gt; email address.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;LivePerson does not ask for personal or financial information as part of our interview process, including but not limited to your social security number, online account passwords, credit card numbers, passport information and other related banking information. If you have any questions and or concerns, please feel free to contact\u0026amp;nbsp;\u0026lt;a href=\u0026quot;mailto:recruiting-lp@liveperson.com\u0026quot;\u0026gt;\u0026lt;span data-rich-links=\u0026quot;{\u0026amp;quot;per_n\u0026amp;quot;:\u0026amp;quot;recruiting-lp@liveperson.com\u0026amp;quot;,\u0026amp;quot;per_e\u0026amp;quot;:\u0026amp;quot;recruiting-lp@liveperson.com\u0026amp;quot;,\u0026amp;quot;type\u0026amp;quot;:\u0026amp;quot;person\u0026amp;quot;}\u0026quot;\u0026gt;recruiting-lp@liveperson.com\u0026lt;/span\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;","departments":[{"id":79721,"name":"Conversational Cloud","child_ids":[],"parent_id":null}],"offices":[{"id":73773,"name":"Bulgaria","location":null,"child_ids":[73776,75255],"parent_id":25365}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":"http://app.greenhouse.io/ai_opt_out_request/job_post/8042051/ai_opt_out"},{"absolute_url":"https://job-boards.greenhouse.io/liveperson/jobs/8094376","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3506532,"location":{"name":"Bulgaria- Remote"},"metadata":[{"id":9194882,"name":"Bonus","value":"6175.0","value_type":"number"}],"id":8094376,"updated_at":"2026-08-13T14:05:17-04:00","requisition_id":"LP18715","title":"SDE II","company_name":"LivePerson","first_published":"2026-08-06T09:27:29-04:00","language":"en","application_deadline":null,"content":"\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Intro:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;LivePerson (NASDAQ: LPSN) is the global leader in enterprise conversations. Hundreds of the world’s leading brands — including HSBC, Chipotle, and Virgin Media — use our award-winning Conversational Cloud platform to connect with millions of consumers. We power nearly a billion conversational interactions every month, providing a uniquely rich data set and safety tools to unlock the power of Conversational AI for better customer experiences.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Overview:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Welcome to the Agent, Admin and Supervisor Experience team at LivePerson! We are a team of 9 engineers located across 4 countries in Israel, Germany, India and Bulgaria.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are looking for a \u0026lt;strong\u0026gt;Frontend / Full Stack Software Engineer\u0026amp;nbsp;\u0026lt;/strong\u0026gt;to join our team. In this role, you will contribute to the evolution of our frontend architecture while working across our full-stack ecosystem. You will be part of a fast-paced environment, delivering features across different areas of the company, and helping improve, scale, and simplify how brands engage with their customers through messaging.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;We are looking for a smart individual who wants to do more than just manage, but also shape and innovate!\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;In this role, you will have the opportunity to (your tasks):\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a key member of our development team, you will have the opportunity to:\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Contribute to the development and enhancement of our core UI platform using Vue 3, helping evolve a scalable and maintainable frontend architecture.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work within a micro frontend architecture, implementing features and improvements while following established architectural guidelines.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Apply AI-powered development tools and practices in day-to-day engineering work to improve productivity, code quality, and delivery speed.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Write high-quality, maintainable, and efficient frontend code, and actively participate in code reviews to ensure engineering standards are met.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Design and implement user-facing features, including those that may leverage generative AI capabilities, with a strong focus on usability and performance.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build robust, testable, and performant solutions primarily in Vue.js, with occasional interaction with backend services (Node.js / Java) as needed.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Take ownership of features within your scope—from implementation and testing through to deployment and production support.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Continuously improve product quality, performance, and reliability through incremental enhancements and bug fixes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate closely with UX, Product, and backend engineers to deliver cohesive end-to-end solutions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contribute to team practices such as testing, CI/CD awareness, and engineering best practices\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Here are some of the things you\u0026#39;ll bring (requirements):\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Bachelor’s degree in Computer Science, Software Engineering, or equivalent practical experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;3–5 years of experience in software development, including Object-Oriented Programming (Java, C#, or similar) and/or Node.js.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong hands-on experience with frontend development, with \u0026lt;strong\u0026gt;deep proficiency in Vue.js (Vue 3 preferred)\u0026lt;/strong\u0026gt; or React.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Solid understanding of modern frontend architecture, including component-based design and familiarity with micro frontend concepts.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Good understanding of the full web development lifecycle: design, implementation, testing, deployment, and production support.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Practical experience applying AI tools in software development (e.g., for coding, debugging, testing, or documentation) to improve efficiency and quality.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working with cloud-based systems (GCP / AWS / Azure) is an advantage.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with CI/CD pipelines and basic DevOps concepts (Docker, Kubernetes is a plus but not required to own).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to write clean, maintainable code and meaningful unit/integration tests for frontend components.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong analytical and problem-solving skills, with the ability to handle moderately complex technical challenges independently.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Good communication and collaboration skills in cross-functional Agile teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;High sense of ownership, accountability, and quality.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Nice to have:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Exposure to micro frontend implementation in production systems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with backend services (Node.js / Java) beyond basic integration.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with observability, performance tuning, or production debugging.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Benefits:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026amp;nbsp;Health: medical, dental, and vision\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Food vouchers\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Multisport card\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Time away: 28 vacation days\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Development: Generous tuition reimbursement and access to internal professional development resources.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;#LI-Remote\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Belonging at LivePerson:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Equal opportunities and the autonomous participation of people with severe disabilities and those with equivalent status, as well as respectful collaboration, are given at LivePerson. We warmly welcome applicants with disabilities or equivalent status. If you have any questions or require accommodations to create the best possible work environment at LivePerson, please don\u0026#39;t hesitate to let us know.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Filter questions for LinkedIn:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Hiring Manager question\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/p\u0026gt;","departments":[{"id":79721,"name":"Conversational Cloud","child_ids":[],"parent_id":null}],"offices":[{"id":73773,"name":"Bulgaria","location":null,"child_ids":[73776,75255],"parent_id":25365}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":"http://app.greenhouse.io/ai_opt_out_request/job_post/8094376/ai_opt_out"},{"absolute_url":"https://job-boards.greenhouse.io/liveperson/jobs/8105683","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3511468,"location":{"name":"Bulgaria- Remote"},"metadata":[{"id":9194882,"name":"Bonus","value":"4515.0","value_type":"number"}],"id":8105683,"updated_at":"2026-08-17T05:28:04-04:00","requisition_id":"LP19283","title":"SecOps Engineer I","company_name":"LivePerson","first_published":"2026-08-17T05:28:04-04:00","language":"en","application_deadline":null,"content":"\u0026lt;p\u0026gt;LivePerson (NASDAQ:LPSN) is a Conversational AI company creating digital experiences that are Curiously Human. Every\u0026lt;br\u0026gt;person is unique, and our technology makes it possible for companies, including leading brands like HSBC, Orange, and GM\u0026lt;br\u0026gt;Financial, to treat their audiences that way at scale. Nearly a billion conversational interactions are powered by our\u0026lt;br\u0026gt;Conversational Cloud each month.\u0026lt;br\u0026gt;You’ll be successful at LivePerson if you are excited to build something from the ground up. You excel by finding daily\u0026lt;br\u0026gt;opportunities to grow at the same pace as the technology we\u0026#39;re building, and you build partnerships that improve our business.\u0026lt;br\u0026gt;Likewise, you’re someone who sees feedback as a chance to learn and grow and believe decisions powered by data are the\u0026lt;br\u0026gt;norm. You care about the wellbeing of others and yourself.\u0026lt;br\u0026gt;You will:\u0026lt;br\u0026gt;• Provide operational support for SecOps tool alerts, triaging, and maintenance.\u0026lt;br\u0026gt;• Work with the SecOps team and other stakeholders to test and uncover vulnerabilities.\u0026lt;br\u0026gt;• Assist with investigating cybersecurity incidents and investigations.\u0026lt;br\u0026gt;• Monitor email and the ticketing system for security-related issues and follow through until they are resolved.\u0026lt;br\u0026gt;• Troubleshoot problems with tools and infrastructure owned by the SecOps team (on-premise and cloud based).\u0026lt;br\u0026gt;• Provide support to the SecOps team with documentation for SOPs, playbooks, and how to walk throughs.\u0026lt;br\u0026gt;• Stay up to date with adversary tactics, techniques, and procedures (TTPs) and general security related events and news.\u0026lt;br\u0026gt;You should be an expert in:\u0026lt;br\u0026gt;• System security engineering or information security engineering.\u0026lt;br\u0026gt;• Building and maintaining both internal and external systems.\u0026lt;br\u0026gt;• Operating system security for all platforms.\u0026lt;br\u0026gt;• Cloud security, networking technologies, and monitoring tools.\u0026lt;br\u0026gt;What You’ll Do:\u0026lt;br\u0026gt;• Be responsible for all areas involving IT and operations infrastructure to ensure effective performance and data\u0026lt;br\u0026gt;confidentiality, integrity and availability.\u0026lt;br\u0026gt;• Be responsible for documenting, monitoring and reporting on various security related systems and processes to\u0026lt;br\u0026gt;ensure system and data integrity, security and availability.\u0026lt;br\u0026gt;• Evaluate and choose the right tools together with the various team(s) to best suit the company’s needs.\u0026lt;br\u0026gt;• Test, maintain and challenge the chosen solutions to comply with securities best practices.\u0026lt;br\u0026gt;• Work closely with the IT and System teams on hardening and configuration management on cloud and infrastructure\u0026lt;br\u0026gt;tools to align with security and regulatory best practices.\u0026lt;br\u0026gt;• Perform analysis of transactional data, log files and/or other system outputs to identify malicious or anomalous\u0026lt;br\u0026gt;activity.\u0026lt;br\u0026gt;• Be available to work in an on-call rotation.\u0026lt;br\u0026gt;You Have:\u0026lt;br\u0026gt;• Hands-on experience with multi-cloud service environments.\u0026lt;br\u0026gt;• Hands-on experience with GCP, Elastic, OKTA, IDM, AD, JAMF and Windows, Linux, MacOS Operating systems.\u0026lt;br\u0026gt;• Experience with responding to security incidents and log analysis.\u0026lt;br\u0026gt;• At least 3 years experience in IT / System teams in a SAAS /Cloud company.\u0026lt;br\u0026gt;• Experience with establishing procedures, reports, SLA\u0026#39;s and escalations.\u0026lt;br\u0026gt;• Ability to work under pressure in dynamic environments.\u0026lt;br\u0026gt;• Excellent interpersonal and effective leadership skills.\u0026lt;br\u0026gt;• Problem-solving skills and ability to work under pressure\u0026lt;br\u0026gt;• Ability to communicate using English (both speaking and writing)\u0026lt;br\u0026gt;Knowledge of Python / Go (big advantage)\u0026lt;br\u0026gt;• Valid CompTia CySA+ Certificate\u0026lt;br\u0026gt;Other Requirements:\u0026lt;br\u0026gt;• Ability to support during US hours\u0026lt;br\u0026gt;• The job requires on-call duty\u0026lt;br\u0026gt;• Excellent interpersonal skills\u0026lt;br\u0026gt;• Strong command of the English language (written and spoken)\u0026lt;br\u0026gt;• Critical thinking skills\u0026lt;br\u0026gt;• Problem solving skills\u0026lt;br\u0026gt;• Attention to detail required\u0026lt;br\u0026gt;• Communications skills necessary (both listening, and speaking)\u0026lt;br\u0026gt;• Ability to prioritize tasks.\u0026lt;br\u0026gt;Why you’ll love working here:\u0026lt;br\u0026gt;Your entrepreneurial spirit will be supported. We love team members who chase down their big ideas, become experts, help\u0026lt;br\u0026gt;colleagues, and own their work. These four company values guide our continued, holistic growth as individuals, as teams, and\u0026lt;br\u0026gt;as a global organization. And to further make our point, let\u0026#39;s just say we\u0026#39;re very proud to be on Fast Company\u0026#39;s list of Most\u0026lt;br\u0026gt;Innovative Companies and Newsweek\u0026#39;s list of most-loved workplaces. At LivePerson, the option to work remotely has helped\u0026lt;br\u0026gt;shape who we are today: a collective of innovators and industry leaders working toward the same vision without ego. While we\u0026lt;br\u0026gt;maintain hubs in NY and Seattle as well as WeWork locations across the globe, our employees choose the environments that\u0026lt;br\u0026gt;work best for them from anywhere in North America.\u0026lt;br\u0026gt;Belonging at LivePerson\u0026lt;br\u0026gt;At LivePerson, people from diverse backgrounds come together to make an impact and be their authentic selves. One way we\u0026lt;br\u0026gt;share and connect is through our employee resource groups such as: Live In Color, LP Proud, and Women In Tech. We are\u0026lt;br\u0026gt;proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to\u0026lt;br\u0026gt;age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical\u0026lt;br\u0026gt;condition, national origin, physical or mental disability, protected veteran status, race, religion, sex (including pregnancy), sexual\u0026lt;br\u0026gt;orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified\u0026lt;br\u0026gt;applicants with criminal histories, consistent with applicable federal, state, and local law.\u0026lt;br\u0026gt;We are committed to the accessibility needs of applicants and employees. We provide reasonable accommodations to job\u0026lt;br\u0026gt;applicants with physical or mental disabilities. Applicants with a disability who require a reasonable accommodation for any par of the application or hiring process should inform their recruiting contact upon initial connection.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Benefits: \u0026lt;/strong\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Health: medical, dental, and vision\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Time away: 28 vacation days\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Development: Generous tuition reimbursement and access to internal professional development resources.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Additional: Food Vouchers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;#LI-Remote\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Why you’ll love working here\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As leaders in enterprise customer conversations, we celebrate diversity, empowering our team to forge impactful conversations globally. LivePerson is a place where uniqueness is embraced, growth is constant, and everyone is empowered to create their own success. And, we\u0026#39;re very proud to have earned recognition from Fast Company, Newsweek, and BuiltIn for being a top innovative, beloved, and remote-friendly workplace.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Belonging at LivePerson:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are committed to the accessibility needs of applicants and employees. We provide reasonable accommodations to job applicants with physical or mental disabilities. Applicants with a disability who require reasonable accommodation for any part of the application or hiring process should inform their recruiting contact upon initial connection.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The talent acquisition team at LivePerson has recently been notified of a phishing scam targeting candidates applying for our open roles. Scammers have been posing as hiring managers and recruiters in an effort to access candidates\u0026#39; personal and financial information.\u0026amp;nbsp; This phishing scam is not isolated to only LivePerson and has been documented in news articles and media outlets.Please note that any communication from our hiring teams at LivePerson regarding a job opportunity will only be made by a LivePerson employee with an @\u0026lt;a href=\u0026quot;http://liveperson.com/\u0026quot;\u0026gt;liveperson.com\u0026lt;/a\u0026gt; email address.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;LivePerson does not ask for personal or financial information as part of our interview process, including but not limited to your social security number, online account passwords, credit card numbers, passport information and other related banking information. If you have any questions and or concerns, please feel free to contact\u0026amp;nbsp;\u0026lt;a href=\u0026quot;mailto:recruiting-lp@liveperson.com\u0026quot;\u0026gt;\u0026lt;span data-rich-links=\u0026quot;{\u0026amp;quot;per_n\u0026amp;quot;:\u0026amp;quot;recruiting-lp@liveperson.com\u0026amp;quot;,\u0026amp;quot;per_e\u0026amp;quot;:\u0026amp;quot;recruiting-lp@liveperson.com\u0026amp;quot;,\u0026amp;quot;type\u0026amp;quot;:\u0026amp;quot;person\u0026amp;quot;}\u0026quot;\u0026gt;recruiting-lp@liveperson.com\u0026lt;/span\u0026gt;\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;","departments":[{"id":39409,"name":"CISO","child_ids":[],"parent_id":null}],"offices":[{"id":73773,"name":"Bulgaria","location":null,"child_ids":[73776,75255],"parent_id":25365}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":"http://app.greenhouse.io/ai_opt_out_request/job_post/8105683/ai_opt_out"},{"absolute_url":"https://job-boards.greenhouse.io/liveperson/jobs/8013044","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3295995,"location":{"name":"Sofia, Bulgaria "},"metadata":[{"id":9194882,"name":"Bonus","value":"11900.0","value_type":"number"}],"id":8013044,"updated_at":"2026-06-30T01:09:44-04:00","requisition_id":"LP13999","title":"Security Engineer II","company_name":"LivePerson","first_published":"2026-06-17T09:46:24-04:00","language":"en","application_deadline":null,"content":"\u0026lt;p\u0026gt;Welcome to the \u0026lt;strong\u0026gt;Global Product and Tech: CISO \u0026lt;/strong\u0026gt;team at LivePerson! We are a global security team of 20 professionals located across North America and EMEA. We are seeking highly motivated individuals to contribute to shaping security initiatives and driving innovation.\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;You’ll be successful at LivePerson if you are excited to build something from the ground up. You excel by finding daily opportunities to grow at the same pace as the technology we\u0026#39;re building, and you build partnerships that improve our business. Likewise, you’re someone who sees feedback as a chance to learn and grow and believe decisions powered by data are the norm. You care about the wellbeing of others and yourself.\u0026amp;nbsp;\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;In this role, you will have the opportunity to:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Design, build, and maintain security measures to protect Liveperson\u0026#39;s computer systems, networks, and information.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify and define security needs for our systems, following industry best practices and rules.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Create detailed security plans for our computer systems, both our own and those we use in cloud services.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with other teams to find, fix, and reduce security issues in our cloud systems, software, and processes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Write clear instructions and procedures for our security practices.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Set up and fix problems with security tools and services.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop technical solutions to make our systems more secure and automate repetitive security tasks.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Serve as a key expert to help Security Analysts and external security partners with complex issues.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensure the security of all IT and operations areas so our systems work well, and our data stays private, accurate, and available.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Document, monitor, and report on various security systems and processes to make sure our systems and data are secure and working correctly.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Help choose the best security tools with other teams to meet the company\u0026#39;s needs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Test, maintain, and improve our security solutions to meet the highest security standards.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Work closely with IT and System teams to strengthen the security of our cloud and infrastructure tools, following security rules and best practices.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Analyze data from systems to find any unusual or potentially harmful activity.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Be available to respond to urgent security issues outside of regular work hours (on-call rotation).\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;What you should bring:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Hands-on experience working with multiple cloud services.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Practical experience with networking, and systems like Elastic, OKTA, IDM, AD, JAMF, Windows, Linux, and MacOS.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in responding to security incidents and analyzing system logs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with Python or other scripting languages.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;At least 3 years of experience in IT or System teams within a software or cloud-based company.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience creating and working with procedures, reports, service level agreements (SLAs), and escalation processes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to perform well under pressure in fast-changing environments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong communication and teamwork skills, this includes excellent written and spoken English skills.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Good problem-solving skills and the ability to stay calm under pressure.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A valid Comptia CySA+ certification.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Other things to know:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;You need to be available to provide support during US business hours.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;This job includes being part of an on-call rotation for after-hours support.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong interpersonal skills are important.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Critical thinking abilities are necessary.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Attention to detail is required.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;You should be able to manage your tasks and meet deadlines.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;The ability to work independently with minimal supervision is important.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Why you’ll love working here:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Your entrepreneurial spirit will be supported. We love team members who chase down their big ideas, become experts, help colleagues, and own their work. These four company values guide our continued, holistic growth as individuals, as teams, and as a global organization. And to further make our point, let\u0026#39;s just say we\u0026#39;re very proud to be on Fast Company\u0026#39;s list of Most Innovative Companies and Newsweek\u0026#39;s list of most-loved workplaces. At LivePerson, the option to work remotely has helped shape who we are today: a collective of innovators and industry leaders working toward the same vision without ego. While we maintain hubs in NY and Seattle as well as WeWork locations across the globe, our employees choose the environments that work best for them from anywhere in North America.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Belonging at LivePerson\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;At LivePerson, people from diverse backgrounds come together to make an impact and be their authentic selves. One way we share and connect is through our employee resource groups such as: Live In Color, LP Proud, and Women In Tech. We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;We are committed to the accessibility needs of applicants and employees. We provide reasonable accommodations to job applicants with physical or mental disabilities. Applicants with a disability who require a reasonable accommodation for any part of the application or hiring process should inform their recruiting contact upon initial connection.\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;","departments":[{"id":39409,"name":"CISO","child_ids":[],"parent_id":null}],"offices":[{"id":73773,"name":"Bulgaria","location":null,"child_ids":[73776,75255],"parent_id":25365}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":"http://app.greenhouse.io/ai_opt_out_request/job_post/8013044/ai_opt_out"},{"absolute_url":"https://job-boards.greenhouse.io/liveperson/jobs/8077134","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3499474,"location":{"name":"New York, NY"},"metadata":[{"id":9194882,"name":"Bonus","value":"22950.0","value_type":"number"}],"id":8077134,"updated_at":"2026-07-24T14:33:55-04:00","requisition_id":"LP18787","title":"Senior Client Partner","company_name":"LivePerson","first_published":"2026-07-24T14:33:55-04:00","language":"en","application_deadline":null,"content":"\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location:\u0026lt;/strong\u0026gt; USA\u0026amp;nbsp; \u0026lt;strong\u0026gt;Remote Status:\u0026lt;/strong\u0026gt; Fully Remote (#LI-Remote)\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;LivePerson (NASDAQ: LPSN) is a leader in trusted enterprise conversational AI and digital transformation. The world\u0026#39;s leading brands use our award-winning Conversational Cloud platform to connect with millions of consumers. We power nearly a billion conversational interactions every month, providing uniquely rich data analytics and safety tools to unlock the power of conversational AI for better business outcomes. Fast Company named LivePerson the #1 Most Innovative AI Company in the world.\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Position Overview\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;As a \u0026lt;strong\u0026gt;Senior Client Partner\u0026lt;/strong\u0026gt;, you will be a strategic leader within our North American Enterprise Sales organization, responsible for managing, growing, and retaining a portfolio of LivePerson’s most strategic enterprise customers. You will serve as a trusted advisor to senior client stakeholders, helping them maximize the value of their investment in LivePerson while identifying opportunities to expand their use of our AI-powered solutions.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Your primary objective is to drive sustainable revenue growth across an existing book of business by deepening executive relationships, expanding account penetration, identifying cross-sell and upsell opportunities, and ensuring the successful renewal and retention of customers.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Reporting to the\u0026lt;strong\u0026gt; Director of Sales, North America\u0026lt;/strong\u0026gt;, this role sits within our Global Sales organization and is pivotal to driving customer growth, retention, and long-term expansion across the region.\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;You Will: Key Responsibilities \u0026amp;amp; Impact\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;h4\u0026gt;\u0026lt;strong\u0026gt;Strategic Account Leadership \u0026amp;amp; Growth\u0026lt;/strong\u0026gt;\u0026lt;/h4\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Own the overall commercial strategy and relationship for a portfolio of enterprise accounts.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop and execute comprehensive account plans focused on customer retention, revenue growth, expansion, and long-term partnership.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build and maintain strong relationships with key stakeholders and executive decision-makers across Sales, Marketing, IT, Customer Experience, and Contact Center organizations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Identify and drive upsell, cross-sell, and expansion opportunities by understanding customer priorities, business challenges, and evolving technology needs.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop a deep understanding of each customer\u0026#39;s business, organizational structure, strategic priorities, and competitive landscape.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Consistently meet or exceed revenue growth, retention, renewal, and expansion targets.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h4\u0026gt;\u0026lt;strong\u0026gt;Customer Value \u0026amp;amp; Executive Engagement\u0026lt;/strong\u0026gt;\u0026lt;/h4\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Lead executive business reviews and strategic planning conversations that demonstrate the measurable value and business impact of LivePerson\u0026#39;s solutions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Develop compelling value propositions and business cases that connect LivePerson\u0026#39;s AI-powered solutions to customer priorities, including efficiency, revenue growth, customer experience, and operational transformation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ensure customers understand the full breadth of LivePerson\u0026#39;s capabilities and identify opportunities to expand the partnership.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proactively identify risks to customer satisfaction, adoption, retention, and renewal, developing strategies to address them before they impact the relationship.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h4\u0026gt;\u0026lt;strong\u0026gt;Renewals \u0026amp;amp; Commercial Ownership\u0026lt;/strong\u0026gt;\u0026lt;/h4\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Own the end-to-end renewal strategy and commercial process for assigned accounts.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain a clear understanding of contract terms, renewal timelines, customer sentiment, adoption, and potential risks.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner closely with Customer Success, Legal, Finance, and other internal stakeholders to ensure successful renewals and commercial outcomes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive early engagement and strategic planning around renewals to maximize retention and expansion opportunities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Maintain strong pipeline, forecast, and CRM discipline with accurate visibility into renewals, expansions, and account risks.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h4\u0026gt;\u0026lt;strong\u0026gt;Cross-Functional Customer Leadership\u0026lt;/strong\u0026gt;\u0026lt;/h4\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Orchestrate cross-functional teams, including Customer Success, Solution Consultants, Product, Legal, Marketing, and Support, to deliver exceptional customer outcomes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Act as the internal voice of the customer, bringing insights, feedback, and strategic needs to the Product and Success organizations.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Build strong relationships across the customer\u0026#39;s organization and ensure alignment between customer objectives and LivePerson\u0026#39;s solution strategy.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with regional and strategic partners where appropriate to enhance customer value and support account growth.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;You Have: Required Skills \u0026amp;amp; Qualifications\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;8+ years \u0026lt;/strong\u0026gt;of experience managing and growing complex enterprise SaaS accounts, strategic accounts, or enterprise customer relationships.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven track record of exceeding revenue growth, retention, renewal, upsell, and expansion targets.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience managing large, complex enterprise customers with multiple stakeholders, business units, and/or geographies.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated success in consultative, value-based selling and developing strategic business cases for executive stakeholders.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience in SaaS, BPO, e-commerce, digital transformation, customer experience, contact center, or related technology environments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;English proficiency is required to navigate the local market and global internal stakeholders.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h4\u0026gt;\u0026lt;strong\u0026gt;Technical \u0026amp;amp; Operational Expertise\u0026lt;/strong\u0026gt;\u0026lt;/h4\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Strong understanding of AI, automation, customer engagement, contact center, and digital transformation technologies.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Ability to translate complex technology into clear business value and measurable customer outcomes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven ability to manage complex commercial processes, long sales cycles, renewals, and multi-stakeholder buying environments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong CRM, pipeline, forecasting, and account planning discipline.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience using MEDDPICC or a similar qualification and deal-management methodology.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h4\u0026gt;\u0026lt;strong\u0026gt;Attributes \u0026amp;amp; Mindset\u0026lt;/strong\u0026gt;\u0026lt;/h4\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Customer-Obsessed: You build trusted relationships, understand customer priorities, and are relentlessly focused on delivering measurable value.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Growth Mindset: You are curious, embrace coaching, and view feedback and challenges as opportunities to improve.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Commercially Minded: You naturally identify opportunities to deepen relationships, expand partnerships, and drive sustainable revenue growth.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strategic \u0026amp;amp; Consultative: You can connect business challenges to technology solutions and influence senior executives through insight and value.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Entrepreneurial Spirit: You are a self-starter who thrives in fast-paced, dynamic environments and takes ownership of outcomes.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborative Leader: You can effectively orchestrate cross-functional teams and influence stakeholders without direct authority.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;The salary range for this role will be between $120,000 to $150,000 USD. Final compensation will be determined by a variety of factors, including, but not limited to your location, skills, experience, education, and/or professional certifications.\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Our Benefits \u0026amp;amp; Perks\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;We are committed to supporting the complete well-being, health, financial security, family, and professional growth of our permanent employees.\u0026lt;/p\u0026gt;\n\u0026lt;h4\u0026gt;\u0026lt;strong\u0026gt;🏥 Health \u0026amp;amp; Wellbeing\u0026lt;/strong\u0026gt;\u0026lt;/h4\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Medical, Dental, and Vision Insurance:\u0026lt;/strong\u0026gt; Comprehensive plans to support your health needs.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Wellness Resources: Access to wellbeing resources and programs including our EAP plan.\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;Health \u0026amp;amp; Mental Support: Access a confidential and free Employee Assistance Program (EAP), providing professional counseling.\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;h4\u0026gt;\u0026lt;strong\u0026gt;💰 Financial Security \u0026amp;amp; Growth\u0026lt;/strong\u0026gt;\u0026lt;/h4\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;401(k) Retirement Plan:\u0026lt;/strong\u0026gt; To help you plan for your financial future by offering both the plan and a 4% employer match (100% match on the first 3% contribution and 50% match on the next 2% contribution)\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;HSA \u0026amp;amp; FSA Plans:\u0026amp;nbsp; To help you plan for health related expenses on a pre-tax basis\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Employee Stock Purchase Program (ESPP):\u0026lt;/strong\u0026gt; Participate and receive a discount on company shares, allowing you to directly share in LivePerson\u0026#39;s success and growth.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Additional Insurances:\u0026lt;/strong\u0026gt; Basic and supplemental\u0026amp;nbsp; life insurance,\u0026amp;nbsp; Accidental Death \u0026amp;amp; Dismemberment (AD\u0026amp;amp;D) insurance, long-term and short-term disability insurance coverage, legal plan, identity theft protection plan, and critical illness supplemental insurance.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Development:\u0026lt;/strong\u0026gt; Access to internal professional development resources.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h4\u0026gt;\u0026lt;strong\u0026gt;👨‍👩‍👧‍👦 Time Away \u0026amp;amp; Family Support\u0026lt;/strong\u0026gt;\u0026lt;/h4\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Flexible Paid Time Off (PTO):\u0026lt;/strong\u0026gt; Discretionary PTO package for flexible days off with manager approval.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Paid Public Holidays.\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Generous Parental Leave Policy:\u0026lt;/strong\u0026gt; Including maternity/paternity support and fertility services.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h4\u0026gt;\u0026lt;strong\u0026gt;💻 Workplace Flexibility\u0026lt;/strong\u0026gt;\u0026lt;/h4\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Remote-First Model:\u0026lt;/strong\u0026gt; This role is fully remote (\u0026lt;strong\u0026gt;#LI-Remote\u0026lt;/strong\u0026gt;), offering excellent work-life balance and flexibility. We also maintain dedicated WeWork space for those who wish to meet colleagues or collaborate in person.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Why You’ll Love Working Here\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;As leaders in enterprise customer conversations, we celebrate diversity, empowering our team to forge impactful conversations globally. LivePerson is a place where uniqueness is embraced, growth is constant, and everyone is empowered to create their own success. We\u0026#39;re very proud to have earned recognition from Fast Company, Newsweek, and BuiltIn for being a top innovative, beloved, and remote-friendly workplace, and recognized by Gartner as a leader in the Conversational AI space.\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Belonging at LivePerson: Equal Opportunity Employer\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;We are committed to fostering an inclusive workplace and are proud to be an \u0026lt;strong\u0026gt;Equal Opportunity Employer (EOE)\u0026lt;/strong\u0026gt;. We believe that diverse perspectives drive innovation. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristics protected by US Federal, State, or Local law.\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Accessibility Commitment\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;LivePerson is dedicated to the accessibility needs of our applicants and employees. We provide \u0026lt;strong\u0026gt;reasonable accommodations\u0026lt;/strong\u0026gt; to job applicants with disabilities. Applicants who require a reasonable accommodation for any part of the application or hiring process should inform their recruiting contact upon initial connection.\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Important Candidate Notice\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;The talent acquisition team at LivePerson has recently been notified of a phishing scam targeting candidates applying for our open roles. Scammers have been posing as hiring managers and recruiters in an effort to access candidates\u0026#39; personal and financial information. The phishing scam is not isolated to only LivePerson and has been documented in news articles and media outlets.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Please note that any communication from our hiring teams at LivePerson regarding a job opportunity will only be made by a LivePerson employee with an \u0026lt;strong\u0026gt;@liveperson.com\u0026lt;/strong\u0026gt; email address. LivePerson does not ask for personal or financial information as part of our interview process, including but not limited to your social security number, online account passwords, credit card numbers, passport information, and other related banking information. If you have any questions and or concerns, please feel free to contact \u0026lt;strong\u0026gt;recruiting-lp@liveperson.com\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/p\u0026gt;","departments":[{"id":39407,"name":"Quota Carrying","child_ids":[],"parent_id":null}],"offices":[{"id":25506,"name":"United States","location":null,"child_ids":[112843,112844,25341,52726,63763,57118,25368],"parent_id":25366}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":"http://app.greenhouse.io/ai_opt_out_request/job_post/8077134/ai_opt_out"},{"absolute_url":"https://job-boards.greenhouse.io/liveperson/jobs/8144687","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3485753,"location":{"name":"New York, New York"},"metadata":[{"id":9194882,"name":"Bonus","value":"24975.0","value_type":"number"}],"id":8144687,"updated_at":"2026-08-20T13:19:28-04:00","requisition_id":"LP18628","title":"Senior Cloud Architect (Network \u0026 SRE)","company_name":"LivePerson","first_published":"2026-08-20T13:19:28-04:00","language":"en","application_deadline":null,"content":"\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location:\u0026lt;/strong\u0026gt; USA\u0026amp;nbsp; \u0026lt;strong\u0026gt;Remote Status:\u0026lt;/strong\u0026gt; 100% remote\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;LivePerson (NASDAQ: LPSN) is a leader in trusted enterprise conversational AI and digital transformation. The world\u0026#39;s leading brands use our award-winning Conversational Cloud platform to connect with millions of consumers. We power nearly a billion conversational interactions every month, providing uniquely rich data analytics and safety tools to unlock the power of conversational AI for better business outcomes. Fast Company named LivePerson the #1 Most Innovative AI Company in the world.\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Position Overview\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;As the \u0026lt;strong\u0026gt;Senior Cloud Architect (Network \u0026amp;amp; SRE)\u0026lt;/strong\u0026gt;, you will serve as a senior technical lead bridging the gap between advanced cloud networking and site reliability engineering. You will be responsible for designing, building, and maintaining the network architecture that powers our global platform on GCP. This role is ideal for a US-based expert with a deep background in both networking and DevOps, focused on ensuring high availability, performance, and security across our distributed systems. You will collaborate closely with our SRE and platform teams to drive network optimization and reliability as a core component of our infrastructure strategy.\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;You Will: Key Responsibilities \u0026amp;amp; Impact\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Design, deploy, and manage scalable and resilient \u0026lt;strong\u0026gt;GCP network architectures\u0026lt;/strong\u0026gt;, including VPCs, Interconnects, Load Balancing, and DNS.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead the implementation of Infrastructure as Code (IaC) for networking components using Terraform to ensure consistency and automation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner with the SRE team to solve complex connectivity, latency, and performance issues across our global microservices architecture.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Implement and manage network security policies, including firewall rules, VPC Service Controls, and IAM roles.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Optimize cloud networking costs through traffic analysis and architectural efficiency improvements.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive reliability engineering principles within the network domain, including capacity planning, error budget management, and monitoring/alerting improvements.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Collaborate with engineering teams to onboard services, ensuring they meet networking and reliability standards.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;You Have: Required Skills \u0026amp;amp; Qualifications\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;10+ years of experience\u0026lt;/strong\u0026gt; in Cloud Architecture, Network Engineering, or SRE/DevOps roles.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Deep expertise in Google Cloud Platform (GCP) networking \u0026lt;/strong\u0026gt;(VPC, Cloud Interconnect, Load Balancing, Service Networking).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong background in DevOps practices and Infrastructure as Code (IaC) using Terraform or similar tools.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;US-based residency.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Working knowledge of scripting (Python, Go, or Bash).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong understanding of distributed systems, Linux/network troubleshooting, and modern observability practices.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent ability to lead technical strategy and collaborate across teams to solve complex infrastructure challenges.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;The salary range for this role will be between \u0026lt;strong\u0026gt;$150,000 to $160,000 USD\u0026lt;/strong\u0026gt;. Final compensation will be determined by a variety of factors, including, but not limited to your location, skills, experience, education, and/or professional certifications.\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Our Benefits \u0026amp;amp; Perks\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;We are committed to supporting the complete well-being, health, financial security, family, and professional growth of our permanent employees.\u0026lt;/p\u0026gt;\n\u0026lt;h4\u0026gt;\u0026lt;strong\u0026gt;🏥 Health \u0026amp;amp; Wellbeing\u0026lt;/strong\u0026gt;\u0026lt;/h4\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Medical, Dental, and Vision Insurance:\u0026lt;/strong\u0026gt; Comprehensive plans to support your health needs.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Wellness Resources: Access to wellbeing resources and programs including our EAP plan.\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;Health \u0026amp;amp; Mental Support: Access a confidential and free Employee Assistance Program (EAP), providing professional counseling.\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;h4\u0026gt;\u0026lt;strong\u0026gt;💰 Financial Security \u0026amp;amp; Growth\u0026lt;/strong\u0026gt;\u0026lt;/h4\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;401(k) Retirement Plan:\u0026lt;/strong\u0026gt; To help you plan for your financial future by offering both the plan and a 4% employer match (100% match on the first 3% contribution and 50% match on the next 2% contribution)\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;HSA \u0026amp;amp; FSA Plans:\u0026amp;nbsp; To help you plan for health related expenses on a pre-tax basis\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Employee Stock Purchase Program (ESPP):\u0026lt;/strong\u0026gt; Participate and receive a discount on company shares, allowing you to directly share in LivePerson\u0026#39;s success and growth.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Additional Insurances:\u0026lt;/strong\u0026gt; Basic and supplemental\u0026amp;nbsp; life insurance,\u0026amp;nbsp; Accidental Death \u0026amp;amp; Dismemberment (AD\u0026amp;amp;D) insurance, long-term and short-term disability insurance coverage, legal plan, identity theft protection plan, and critical illness supplemental insurance.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Development:\u0026lt;/strong\u0026gt; Access to internal professional development resources.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h4\u0026gt;\u0026lt;strong\u0026gt;👨‍👩‍👧‍👦 Time Away \u0026amp;amp; Family Support\u0026lt;/strong\u0026gt;\u0026lt;/h4\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Flexible Paid Time Off (PTO):\u0026lt;/strong\u0026gt; Discretionary PTO package for flexible days off with manager approval.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Paid Public Holidays.\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Generous Parental Leave Policy:\u0026lt;/strong\u0026gt; Including maternity/paternity support and fertility services.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h4\u0026gt;\u0026lt;strong\u0026gt;💻 Workplace Flexibility\u0026lt;/strong\u0026gt;\u0026lt;/h4\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Remote-First Model:\u0026lt;/strong\u0026gt; This role is fully remote (\u0026lt;strong\u0026gt;#LI-Remote\u0026lt;/strong\u0026gt;), offering excellent work-life balance and flexibility. We also maintain dedicated WeWork space for those who wish to meet colleagues or collaborate in person.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Why You’ll Love Working Here\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;As leaders in enterprise customer conversations, we celebrate diversity, empowering our team to forge impactful conversations globally. LivePerson is a place where uniqueness is embraced, growth is constant, and everyone is empowered to create their own success. We\u0026#39;re very proud to have earned recognition from Fast Company, Newsweek, and BuiltIn for being a top innovative, beloved, and remote-friendly workplace, and recognized by Gartner as a leader in the Conversational AI space.\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Belonging at LivePerson: Equal Opportunity Employer\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;We are committed to fostering an inclusive workplace and are proud to be an \u0026lt;strong\u0026gt;Equal Opportunity Employer (EOE)\u0026lt;/strong\u0026gt;. We believe that diverse perspectives drive innovation. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristics protected by US Federal, State, or Local law.\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Accessibility Commitment\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;LivePerson is dedicated to the accessibility needs of our applicants and employees. We provide \u0026lt;strong\u0026gt;reasonable accommodations\u0026lt;/strong\u0026gt; to job applicants with disabilities. Applicants who require a reasonable accommodation for any part of the application or hiring process should inform their recruiting contact upon initial connection.\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Important Candidate Notice\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;The talent acquisition team at LivePerson has recently been notified of a phishing scam targeting candidates applying for our open roles. Scammers have been posing as hiring managers and recruiters in an effort to access candidates\u0026#39; personal and financial information. The phishing scam is not isolated to only LivePerson and has been documented in news articles and media outlets.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Please note that any communication from our hiring teams at LivePerson regarding a job opportunity will only be made by a LivePerson employee with an \u0026lt;strong\u0026gt;@liveperson.com\u0026lt;/strong\u0026gt; email address. LivePerson does not ask for personal or financial information as part of our interview process, including but not limited to your social security number, online account passwords, credit card numbers, passport information, and other related banking information. If you have any questions and or concerns, please feel free to contact \u0026lt;strong\u0026gt;recruiting-lp@liveperson.com\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/p\u0026gt;","departments":[{"id":89560,"name":"Cloud","child_ids":[],"parent_id":null}],"offices":[{"id":25506,"name":"United States","location":null,"child_ids":[112843,112844,25341,52726,63763,57118,25368],"parent_id":25366}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":"http://app.greenhouse.io/ai_opt_out_request/job_post/8144687/ai_opt_out"},{"absolute_url":"https://job-boards.greenhouse.io/liveperson/jobs/8125662","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3478468,"location":{"name":"Sofia, Sofiya, Bulgaria"},"metadata":[{"id":9194882,"name":"Bonus","value":"42750.0","value_type":"number"}],"id":8125662,"updated_at":"2026-08-12T11:44:22-04:00","requisition_id":"LP18414","title":"Senior DevOps Lead","company_name":"LivePerson","first_published":"2026-08-12T10:51:42-04:00","language":"en","application_deadline":null,"content":"\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location: \u0026lt;/strong\u0026gt;Sofia, Bulgaria\u0026amp;nbsp;\u0026lt;strong\u0026gt;Remote Status:\u0026lt;/strong\u0026gt; Fully Remote (#LI-Remote)\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;LivePerson (NASDAQ: LPSN) is a leader in trusted enterprise conversational AI and digital transformation. The world\u0026#39;s leading brands use our award-winning Conversational Cloud platform to connect with millions of consumers. We power nearly a billion conversational interactions every month, providing uniquely rich data analytics and safety tools to unlock the power of conversational AI for better business outcomes. Fast Company named LivePerson the #1 Most Innovative AI Company in the world.\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Position Overview:\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;The Observability Platform team is building a state-of-the-art observability ecosystem for logging, monitoring, and tracing across cloud and on-premises data centers. We’re looking for an experienced \u0026lt;strong\u0026gt;Senior DevOps Lead\u0026lt;/strong\u0026gt; to lead our Logging and Monitoring initiatives and drive the development of robust, scalable observability solutions within Google Cloud Platform (GCP).\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you’ll help build systems that give software engineers greater visibility into the health, performance, and reliability of their applications and services. You’ll oversee a modern observability technology stack that includes Elastic Cloud, Loki, Grafana Labs, and the ELK stack for logging, as well as Zabbix, Captain Hook, and Anodot for metrics, monitoring, and anomaly detection.\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;You Will: Key Responsibilities \u0026amp;amp; Impact\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Lead the design, implementation, operation, and continuous improvement of \u0026lt;strong\u0026gt;LivePerson’s observability platforms\u0026lt;/strong\u0026gt; across logs, metrics, traces, alerting, and synthetic monitoring.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own and optimize large-scale observability pipelines processing high volumes of telemetry data daily, leveraging technologies such as Filebeat, Kafka, Logstash, Elastic Cloud, Prometheus, OpenTelemetry, Grafana Labs, Zabbix, Anodot, and related tools.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Design, build, and maintain scalable, Kubernetes-based observability services using Helm, CI/CD pipelines, GCP, GKE, Docker, and cloud-native best practices.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Define and establish observability standards, dashboards, alerting frameworks, best practices, and onboarding resources for hundreds of engineering users.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner closely with DevOps, SRE, Engineering, NOC, Security, and vendor teams to deliver reliable, scalable, and actionable observability solutions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Evaluate emerging observability technologies and drive adoption of modern practices in areas such as OpenTelemetry, distributed tracing, anomaly detection, and proactive monitoring.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead the design and development of an end-to-end Synthetic Monitoring platform, running hundreds of daily synthetic tests on GCP Spot VMs to enable proactive service validation and help engineering teams identify potential issues before they impact customers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide technical leadership and mentorship, driving best practices across observability, DevOps, and cloud engineering\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;You Have: Required Skills \u0026amp;amp; Qualifications\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;5+ years of experience\u0026lt;/strong\u0026gt; in software engineering, DevOps, SRE, or a related discipline, with a strong background in application development and cloud engineering.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bachelor’s degree in Computer Science, Engineering, or a related field, or equivalent professional experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong experience with Kubernetes and containerization technologies, including Docker.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Extensive experience with observability and monitoring technologies such as Grafana Labs, Captain Hook, Zabbix, Fluentd, ELK, Kafka, and Prometheus.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with Infrastructure as Code (IaC) tools such as Terraform, Ansible, or CloudFormation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working with cloud platforms such as GCP, AWS, or Azure, including compute, storage, networking, and related cloud services.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong programming and scripting skills in one or more languages, such as Go, Java, JavaScript, or Python.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience designing and operating highly available, scalable, production-grade systems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong understanding of CI/CD practices and cloud-native development methodologies.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with OpenTelemetry Collector and Grafana Agent is highly preferred.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent problem-solving, communication, and collaboration skills, with the ability to influence technical direction across engineering teams\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Our Benefits \u0026amp;amp; Perks:\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;We are committed to supporting the complete well-being, health, financial security, family, and professional growth of our permanent employees.\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Health: medical, dental, and vision\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Time away: 28 days paid holiday\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Food vouchers\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Development: Generous tuition reimbursement and access to internal professional development resources\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Equal opportunity employer\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;#LI-Remote\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Why You’ll Love Working Here\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;As leaders in enterprise customer conversations, we celebrate diversity, empowering our team to forge impactful conversations globally. LivePerson is a place where uniqueness is embraced, growth is constant, and everyone is empowered to create their own success. We\u0026#39;re very proud to have earned recognition from Fast Company, Newsweek, and BuiltIn for being a top innovative, beloved, and remote-friendly workplace, and recognized by Gartner as a leader in the Conversational AI space.\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Belonging at LivePerson: Equal Opportunity Employer\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;We are committed to fostering an inclusive workplace and are proud to be an \u0026lt;strong\u0026gt;Equal Opportunity Employer (EOE)\u0026lt;/strong\u0026gt;. We believe that diverse perspectives drive innovation. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristics protected by US Federal, State, or Local law.\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Accessibility Commitment\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;LivePerson is dedicated to the accessibility needs of our applicants and employees. We provide \u0026lt;strong\u0026gt;reasonable accommodations\u0026lt;/strong\u0026gt; to job applicants with disabilities. Applicants who require a reasonable accommodation for any part of the application or hiring process should inform their recruiting contact upon initial connection.\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Important Candidate Notice\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;The talent acquisition team at LivePerson has recently been notified of a phishing scam targeting candidates applying for our open roles. Scammers have been posing as hiring managers and recruiters in an effort to access candidates\u0026#39; personal and financial information. The phishing scam is not isolated to only LivePerson and has been documented in news articles and media outlets.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Please note that any communication from our hiring teams at LivePerson regarding a job opportunity will only be made by a LivePerson employee with an \u0026lt;strong\u0026gt;@liveperson.com\u0026lt;/strong\u0026gt; email address. LivePerson does not ask for personal or financial information as part of our interview process, including but not limited to your social security number, online account passwords, credit card numbers, passport information, and other related banking information. If you have any questions and or concerns, please feel free to contact \u0026lt;strong\u0026gt;recruiting-lp@liveperson.com\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;","departments":[{"id":89560,"name":"Cloud","child_ids":[],"parent_id":null}],"offices":[{"id":73773,"name":"Bulgaria","location":null,"child_ids":[73776,75255],"parent_id":25365}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":"http://app.greenhouse.io/ai_opt_out_request/job_post/8125662/ai_opt_out"},{"absolute_url":"https://job-boards.greenhouse.io/liveperson/jobs/8125683","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3478468,"location":{"name":"Berlin, Germany"},"metadata":[{"id":9194882,"name":"Bonus","value":"42750.0","value_type":"number"}],"id":8125683,"updated_at":"2026-08-12T11:44:38-04:00","requisition_id":"LP18414","title":"Senior DevOps Lead","company_name":"LivePerson","first_published":"2026-08-12T10:58:47-04:00","language":"en","application_deadline":null,"content":"\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location:\u0026lt;/strong\u0026gt; Berlin, Germany \u0026lt;strong\u0026gt;Remote Status:\u0026lt;/strong\u0026gt; Fully Remote (#LI-Remote)\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;LivePerson (NASDAQ: LPSN) is a leader in trusted enterprise conversational AI and digital transformation. The world\u0026#39;s leading brands use our award-winning Conversational Cloud platform to connect with millions of consumers. We power nearly a billion conversational interactions every month, providing uniquely rich data analytics and safety tools to unlock the power of conversational AI for better business outcomes. Fast Company named LivePerson the #1 Most Innovative AI Company in the world.\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Position Overview\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;The Observability Platform team is building a state-of-the-art observability ecosystem for logging, monitoring, and tracing across cloud and on-premises data centers. We’re looking for an experienced\u0026lt;strong\u0026gt; Senior DevOps Lead \u0026lt;/strong\u0026gt;to lead our Logging and Monitoring initiatives and drive the development of robust, scalable observability solutions within Google Cloud Platform (GCP).\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this role, you’ll help build systems that give software engineers greater visibility into the health, performance, and reliability of their applications and services. You’ll oversee a modern observability technology stack that includes Elastic Cloud, Loki, Grafana Labs, and the ELK stack for logging, as well as Zabbix, Captain Hook, and Anodot for metrics, monitoring, and anomaly detection.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;You Will: Key Responsibilities \u0026amp;amp; Impact\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Lead the design, implementation, operation, and continuous improvement of LivePerson’s observability platforms across logs, metrics, traces, alerting, and synthetic monitoring.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Own and optimize large-scale observability pipelines processing high volumes of telemetry data daily, leveraging technologies such as Filebeat, Kafka, Logstash, Elastic Cloud, Prometheus, OpenTelemetry, Grafana Labs, Zabbix, Anodot, and related tools.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Design, build, and maintain scalable, Kubernetes-based observability services using Helm, CI/CD pipelines, GCP, GKE, Docker, and cloud-native best practices.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Define and establish observability standards, dashboards, alerting frameworks, best practices, and onboarding resources for hundreds of engineering users.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Partner closely with DevOps, SRE, Engineering, NOC, Security, and vendor teams to deliver reliable, scalable, and actionable observability solutions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Evaluate emerging observability technologies and drive adoption of modern practices in areas such as OpenTelemetry, distributed tracing, anomaly detection, and proactive monitoring.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead the design and development of an end-to-end Synthetic Monitoring platform, running hundreds of daily synthetic tests on GCP Spot VMs to enable proactive service validation and help engineering teams identify potential issues before they impact customers.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Provide technical leadership and mentorship, driving best practices across observability, DevOps, and cloud engineering.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;You Have: Required Skills \u0026amp;amp; Qualifications\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;5+ years of experience\u0026lt;/strong\u0026gt; in software engineering, DevOps, SRE, or a related discipline, with a strong background in application development and cloud engineering.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bachelor’s degree in Computer Science, Engineering, or a related field, or equivalent professional experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong experience with Kubernetes and containerization technologies, including Docker.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Extensive experience with observability and monitoring technologies such as Grafana Labs, Captain Hook, Zabbix, Fluentd, ELK, Kafka, and Prometheus.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with Infrastructure as Code (IaC) tools such as Terraform, Ansible, or CloudFormation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working with cloud platforms such as GCP, AWS, or Azure, including compute, storage, networking, and related cloud services.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong programming and scripting skills in one or more languages, such as Go, Java, JavaScript, or Python.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience designing and operating highly available, scalable, production-grade systems.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong understanding of CI/CD practices and cloud-native development methodologies.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with OpenTelemetry Collector and Grafana Agent is highly preferred.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent problem-solving, communication, and collaboration skills, with the ability to influence technical direction across engineering teams.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Our Benefits \u0026amp;amp; Perks\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;We are committed to supporting the complete well-being, health, financial security, family, and professional growth of our permanent employees.\u0026lt;/p\u0026gt;\n\u0026lt;h4\u0026gt;\u0026lt;strong\u0026gt;💰 Financial Security \u0026amp;amp; Growth\u0026lt;/strong\u0026gt;\u0026lt;/h4\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Additional Pension scheme\u0026lt;/strong\u0026gt;:\u0026amp;nbsp; deferred pension scheme (LivePerson contributes 20%), ESPP and annual bonus depending on achievements\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Equipment\u0026lt;/strong\u0026gt;: Internet and Mobile reimbursement\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Development:\u0026lt;/strong\u0026gt; Access to internal professional development resources.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h4\u0026gt;\u0026lt;strong\u0026gt;👨‍👩‍👧‍👦 Time Away \u0026amp;amp; Family Support\u0026lt;/strong\u0026gt;\u0026lt;/h4\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Flexible Paid Time Off (PTO):\u0026lt;/strong\u0026gt; Personal time off 33 days , vacation (28 days) and care days (5)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Paid Public Holidays.\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Volunteering Days:\u0026amp;nbsp; Use them to make a difference in your community. Whether it\u0026#39;s a cleanup, supporting a local initiative or holding an “Ehrenamt”, just let us know! We\u0026#39;re here to help you create a meaningful impact.\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;h4\u0026gt;\u0026lt;strong\u0026gt;💻 Workplace Flexibility\u0026lt;/strong\u0026gt;\u0026lt;/h4\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Remote-First Model:\u0026lt;/strong\u0026gt; Be flexible, work flexibly and from anywhere\u0026amp;nbsp; - no defined working hours or boundaries with offices in Mannheim and Berlin\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Monthly Connection:\u0026lt;/strong\u0026gt; Join our monthly connection pizza day in the office!\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Why You’ll Love Working Here\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;As leaders in enterprise customer conversations, we celebrate diversity, empowering our team to forge impactful conversations globally. LivePerson is a place where uniqueness is embraced, growth is constant, and everyone is empowered to create their own success. We\u0026#39;re very proud to have earned recognition from Fast Company, Newsweek, and BuiltIn for being a top innovative, beloved, and remote-friendly workplace, and recognized by Gartner as a leader in the Conversational AI space.\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Belonging at LivePerson: Equal Opportunity Employer\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;We are committed to fostering an inclusive workplace and are proud to be an \u0026lt;strong\u0026gt;Equal Opportunity Employer (EOE)\u0026lt;/strong\u0026gt;. We believe that diverse perspectives drive innovation. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristics protected by US Federal, State, or Local law.\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Accessibility Commitment\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;LivePerson is dedicated to the accessibility needs of our applicants and employees. We provide \u0026lt;strong\u0026gt;reasonable accommodations\u0026lt;/strong\u0026gt; to job applicants with disabilities. Applicants who require a reasonable accommodation for any part of the application or hiring process should inform their recruiting contact upon initial connection.\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Important Candidate Notice\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;The talent acquisition team at LivePerson has recently been notified of a phishing scam targeting candidates applying for our open roles. Scammers have been posing as hiring managers and recruiters in an effort to access candidates\u0026#39; personal and financial information. The phishing scam is not isolated to only LivePerson and has been documented in news articles and media outlets.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Please note that any communication from our hiring teams at LivePerson regarding a job opportunity will only be made by a LivePerson employee with an \u0026lt;strong\u0026gt;@liveperson.com\u0026lt;/strong\u0026gt; email address. LivePerson does not ask for personal or financial information as part of our interview process, including but not limited to your social security number, online account passwords, credit card numbers, passport information, and other related banking information. If you have any questions and or concerns, please feel free to contact \u0026lt;strong\u0026gt;recruiting-lp@liveperson.com\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;","departments":[{"id":89560,"name":"Cloud","child_ids":[],"parent_id":null}],"offices":[{"id":73773,"name":"Bulgaria","location":null,"child_ids":[73776,75255],"parent_id":25365}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":"http://app.greenhouse.io/ai_opt_out_request/job_post/8125683/ai_opt_out"},{"absolute_url":"https://job-boards.greenhouse.io/liveperson/jobs/8094375","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3506531,"location":{"name":"Berlin, Germany"},"metadata":[{"id":9194882,"name":"Bonus","value":"14850.0","value_type":"number"}],"id":8094375,"updated_at":"2026-08-06T14:03:11-04:00","requisition_id":"LP18714","title":"Senior Full Stack Software Engineer ","company_name":"LivePerson","first_published":"2026-08-06T14:03:11-04:00","language":"en","application_deadline":null,"content":"\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location:\u0026lt;/strong\u0026gt; Germany\u0026amp;nbsp; \u0026lt;strong\u0026gt;Remote Status:\u0026lt;/strong\u0026gt; Fully Remote (#LI-Remote)\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;LivePerson (NASDAQ: LPSN) is a leader in trusted enterprise conversational AI and digital transformation. The world\u0026#39;s leading brands use our award-winning Conversational Cloud platform to connect with millions of consumers. We power nearly a billion conversational interactions every month, providing uniquely rich data analytics and safety tools to unlock the power of conversational AI for better business outcomes. Fast Company named LivePerson the #1 Most Innovative AI Company in the world.\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Position Overview\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;Welcome to the Agent, Admin and Supervisor Experience team at LivePerson! We are a team of 9 engineers located across 4 countries in Israel, Germany, India and Bulgaria.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are looking for a\u0026lt;strong\u0026gt; Senior Full Stack Software Engineer\u0026lt;/strong\u0026gt; to join our team. In this role, you will lead the evolution of our frontend architecture while contributing to our full-stack ecosystem. You will work in a fast-paced environment on projects spanning different company areas, aiming to enhance, scale, and simplify how brands engage with their customers through messaging.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are looking for an individual who wants to do more than just manage, but also shape and innovate!\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;You Will: Key Responsibilities \u0026amp;amp; Impact\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Lead the development and enhancement of our core UI platform, leveraging micro frontend architecture for scalability and maintainability.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Lead AI-driven engineering practices. Champion the adoption of AI across the engineering organization by defining best practices, evaluating emerging AI-powered development tools, and establishing workflows that improve developer productivity, code quality, and architectural decision-making.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Mentor teams on effectively leveraging AI while maintaining engineering excellence, security, and maintainability.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Write high-quality, efficient, and maintainable code, while actively participating in code reviews to improve the overall quality of our codebase.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Design and implement innovative, user-facing features, including those integrated with generative AI technologies, to elevate user experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Create robust, testable, and performant solutions using Vue.js, Node.js, Java, and other modern technologies.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Take ownership of features from initial concept and UI design to back-end implementation, testing, and deployment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Drive the continuous improvement of product functionality, performance, and scalability, ensuring high availability and responsiveness.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Mentor and guide junior developers, fostering their professional growth and helping them make impactful contributions to the team.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Contribute to the development and maintenance of CI/CD pipelines, and work closely on managing Kubernetes and cloud infrastructure to enable fast, reliable deployments.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;You Have: Required Skills \u0026amp;amp; Qualifications\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;5+ years of experience with Object-Oriented Programming (Java, C#, etc.) and Node.js\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bachelor’s or Master’s degree in Computer Science, Software Engineering, or a related field (or equivalent experience).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Extensive experience with Frontend Web technologies: Vue.js (preferred), or React.js\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong experience with Micro Frontend Architecture and its practical implementation.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Comprehensive knowledge of the entire web development lifecycle, including design, implementation, testing, deployment, and post-deployment support.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep expertise in applying Generative AI throughout the software development lifecycle, from architecture and implementation to testing, debugging, documentation, and automation with a track record of improving engineering productivity and quality while defining best practices for AI adoption.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience with cloud platforms, especially Google Cloud Platform (GCP), or other public cloud providers (AWS, Azure) - Advantage\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated success in building and maintaining CI/CD pipelines using modern automation tools.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Practical experience with Kubernetes and containerization technologies (e.g., Docker).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Expertise in writing clean, maintainable code that adheres to industry best practices.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Write unit and integration tests for both front-end and back-end components.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong problem-solving skills, with the ability to analyze complex issues and develop efficient solutions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Familiarity with Agile development methodologies, promoting iterative development and quick adaptation to changing requirements\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent organizational and communication skills, with the ability to collaborate effectively with cross-functional teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven ability to mentor and support junior developers, fostering a collaborative and growth-oriented team culture.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A strong sense of quality, personal responsibility, and an unwavering passion for continuous improvement in software development.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Willingness to participate in paid on-call duty, in alignment with our \u0026quot;You Build It, You Run It\u0026quot; philosophy (One week every second month).\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Our Benefits \u0026amp;amp; Perks\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;We are committed to supporting the complete well-being, health, financial security, family, and professional growth of our permanent employees.\u0026lt;/p\u0026gt;\n\u0026lt;h4\u0026gt;\u0026lt;strong\u0026gt;💰 Financial Security \u0026amp;amp; Growth\u0026lt;/strong\u0026gt;\u0026lt;/h4\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Additional Pension scheme\u0026lt;/strong\u0026gt;:\u0026amp;nbsp; deferred pension scheme (LivePerson contributes 20%), ESPP and annual bonus depending on achievements\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Equipment\u0026lt;/strong\u0026gt;: Internet and Mobile reimbursement\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Development:\u0026lt;/strong\u0026gt; Access to internal professional development resources.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h4\u0026gt;\u0026lt;strong\u0026gt;👨‍👩‍👧‍👦 Time Away \u0026amp;amp; Family Support\u0026lt;/strong\u0026gt;\u0026lt;/h4\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Flexible Paid Time Off (PTO):\u0026lt;/strong\u0026gt; Personal time off 33 days , vacation (28 days) and care days (5)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Paid Public Holidays.\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Volunteering Days:\u0026amp;nbsp; Use them to make a difference in your community. Whether it\u0026#39;s a cleanup, supporting a local initiative or holding an “Ehrenamt”, just let us know! We\u0026#39;re here to help you create a meaningful impact.\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;h4\u0026gt;\u0026lt;strong\u0026gt;💻 Workplace Flexibility\u0026lt;/strong\u0026gt;\u0026lt;/h4\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Remote-First Model:\u0026lt;/strong\u0026gt; Be flexible, work flexibly and from anywhere\u0026amp;nbsp; - no defined working hours or boundaries with offices in Mannheim and Berlin\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Monthly Connection:\u0026lt;/strong\u0026gt; Join our monthly connection pizza day in the office!\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Why You’ll Love Working Here\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;As leaders in enterprise customer conversations, we celebrate diversity, empowering our team to forge impactful conversations globally. LivePerson is a place where uniqueness is embraced, growth is constant, and everyone is empowered to create their own success. We\u0026#39;re very proud to have earned recognition from Fast Company, Newsweek, and BuiltIn for being a top innovative, beloved, and remote-friendly workplace, and recognized by Gartner as a leader in the Conversational AI space.\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Belonging at LivePerson: Equal Opportunity Employer\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;We are committed to fostering an inclusive workplace and are proud to be an \u0026lt;strong\u0026gt;Equal Opportunity Employer (EOE)\u0026lt;/strong\u0026gt;. We believe that diverse perspectives drive innovation. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristics protected by US Federal, State, or Local law.\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Accessibility Commitment\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;LivePerson is dedicated to the accessibility needs of our applicants and employees. We provide \u0026lt;strong\u0026gt;reasonable accommodations\u0026lt;/strong\u0026gt; to job applicants with disabilities. Applicants who require a reasonable accommodation for any part of the application or hiring process should inform their recruiting contact upon initial connection.\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Important Candidate Notice\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;The talent acquisition team at LivePerson has recently been notified of a phishing scam targeting candidates applying for our open roles. Scammers have been posing as hiring managers and recruiters in an effort to access candidates\u0026#39; personal and financial information. The phishing scam is not isolated to only LivePerson and has been documented in news articles and media outlets.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Please note that any communication from our hiring teams at LivePerson regarding a job opportunity will only be made by a LivePerson employee with an \u0026lt;strong\u0026gt;@liveperson.com\u0026lt;/strong\u0026gt; email address. LivePerson does not ask for personal or financial information as part of our interview process, including but not limited to your social security number, online account passwords, credit card numbers, passport information, and other related banking information. If you have any questions and or concerns, please feel free to contact \u0026lt;strong\u0026gt;recruiting-lp@liveperson.com\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;","departments":[{"id":79721,"name":"Conversational Cloud","child_ids":[],"parent_id":null}],"offices":[{"id":25510,"name":"Germany","location":null,"child_ids":[112827,25512,25511,73878],"parent_id":25365}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":"http://app.greenhouse.io/ai_opt_out_request/job_post/8094375/ai_opt_out"},{"absolute_url":"https://job-boards.greenhouse.io/liveperson/jobs/8088754","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3504464,"location":{"name":"Berlin, Germany"},"metadata":[{"id":9194882,"name":"Bonus","value":"14850.0","value_type":"number"}],"id":8088754,"updated_at":"2026-07-29T14:15:31-04:00","requisition_id":"LP19102","title":"Senior Product Manager - Agent Experience","company_name":"LivePerson","first_published":"2026-07-29T14:03:05-04:00","language":"en","application_deadline":null,"content":"\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location:\u0026lt;/strong\u0026gt; Berlin, Germany\u0026amp;nbsp; \u0026lt;strong\u0026gt;Remote Status:\u0026lt;/strong\u0026gt; Fully Remote (#LI-Remote)\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;LivePerson (NASDAQ: LPSN) is a leader in trusted enterprise conversational AI and digital transformation. The world\u0026#39;s leading brands use our award-winning Conversational Cloud platform to connect with millions of consumers. We power nearly a billion conversational interactions every month, providing uniquely rich data analytics and safety tools to unlock the power of conversational AI for better business outcomes. Fast Company named LivePerson the #1 Most Innovative AI Company in the world.\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Position Overview\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;We are looking for a \u0026lt;strong\u0026gt;Senior Technical Product Manager – Agent Experience\u0026lt;/strong\u0026gt; to join the LivePerson Product team and lead the strategy and execution for our \u0026lt;strong\u0026gt;Agent and Manager Workspace\u0026lt;/strong\u0026gt;. This is a highly strategic product area responsible for empowering thousands of customer service agents and supervisors with intuitive, intelligent, and secure experiences that enable them to efficiently manage conversations at enterprise scale.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As the \u0026lt;strong\u0026gt;Senior Product Manager for Agent Experience\u0026lt;/strong\u0026gt;, you will define the vision for agent productivity, AI-assisted workflows, and extensible platform capabilities that power modern customer service operations. Working closely with Engineering, Design, AI, Customer Success, and enterprise customers, you will transform complex operational challenges into seamless user experiences that improve agent efficiency, customer satisfaction, and business outcomes.\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;You Will: Key Responsibilities \u0026amp;amp; Impact\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul class=\u0026quot;ul1\u0026quot;\u0026gt;\n\u0026lt;li class=\u0026quot;li1\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Product Strategy: \u0026lt;/strong\u0026gt;Develop and articulate a compelling product vision and strategy for the Agent Experience, ensuring alignment with LivePerson\u0026#39;s overall business objectives and AI-first platform strategy.\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;li1\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Feature Prioritization:\u0026lt;/strong\u0026gt; Define, evaluate, and prioritize features based on customer feedback, market insights, usability research, business objectives, and product analytics, with a focus on agent productivity, workflow optimization, and operational efficiency.\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;li1\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Roadmap Planning: \u0026lt;/strong\u0026gt;Create and maintain a comprehensive product roadmap covering Agent Workspace, Manager Experience, authentication, secure forms, AI-assisted workflows, and extensibility capabilities.\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;li1\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Cross-Functional Collaboration: \u0026lt;/strong\u0026gt;Partner closely with Engineering, UX Design, AI/ML, Infrastructure, Customer Success, Sales, and Solution Engineering to deliver scalable, secure, and intuitive agent experiences.\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;li1\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Agent Productivity \u0026amp;amp; Experience:\u0026lt;/strong\u0026gt; Champion user-centered design principles to simplify complex workflows, reduce agent effort, improve task completion, and enable faster, higher-quality customer conversations.\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;li1\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Customer Research:\u0026lt;/strong\u0026gt; Engage directly with enterprise customers, contact center leaders, agents, and partners to understand operational pain points, validate solutions, and translate insights into product opportunities.\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;li1\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Market Analysis: \u0026lt;/strong\u0026gt;Continuously monitor industry trends in customer service platforms, contact center technology, AI copilots, workforce productivity, conversational interfaces, and competitive offerings to inform product strategy.\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;li1\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Go-to-Market Strategy:\u0026lt;/strong\u0026gt; Collaborate with Marketing, Sales, and Customer Success to successfully launch new Agent Experience capabilities, drive adoption, and maximize customer value.\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;li1\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Performance Tracking: \u0026lt;/strong\u0026gt;Define and monitor key product metrics such as agent productivity, workspace adoption, workflow completion rates, customer satisfaction, resolution times, AI feature adoption, and operational efficiency to guide product decisions.\u0026lt;/li\u0026gt;\n\u0026lt;li class=\u0026quot;li1\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Thought Leadership: \u0026lt;/strong\u0026gt;Stay current with advancements in AI-assisted customer service, enterprise UX, agent productivity tools, identity and access management, and modern SaaS product design to drive innovation across the Agent Experience.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;You Have: Required Skills \u0026amp;amp; Qualifications\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;5+ years\u0026lt;/strong\u0026gt; of Product Management experience with a proven track record of delivering enterprise SaaS products or platforms.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience building products for customer service agents, contact center operations, employee productivity, workflow management, or enterprise applications.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong understanding of authentication, security, APIs, enterprise integrations, identity and access management, and cloud-native architectures.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working closely with UX designers to build intuitive, user-centric enterprise experiences.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven ability to define product strategy, prioritize initiatives, and execute roadmaps in fast-paced Agile environments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong analytical skills with experience using qualitative and quantitative data to drive product decisions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent communication, stakeholder management, and leadership skills with the ability to influence cross-functional teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience engaging directly with enterprise customers to understand workflows, pain points, and operational challenges.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Passion for AI, customer experience, enterprise productivity, and solving complex business problems through thoughtful product design.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Bachelor\u0026#39;s degree in Computer Science, Engineering, Business, or a related field (MBA preferred).\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Our Benefits \u0026amp;amp; Perks\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;We are committed to supporting the complete well-being, health, financial security, family, and professional growth of our permanent employees.\u0026lt;/p\u0026gt;\n\u0026lt;h4\u0026gt;\u0026lt;strong\u0026gt;💰 Financial Security \u0026amp;amp; Growth\u0026lt;/strong\u0026gt;\u0026lt;/h4\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Additional Pension scheme\u0026lt;/strong\u0026gt;:\u0026amp;nbsp; deferred pension scheme (LivePerson contributes 20%), ESPP and annual bonus depending on achievements\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Equipment\u0026lt;/strong\u0026gt;: Internet and Mobile reimbursement\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Development:\u0026lt;/strong\u0026gt; Access to internal professional development resources.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h4\u0026gt;\u0026lt;strong\u0026gt;👨‍👩‍👧‍👦 Time Away \u0026amp;amp; Family Support\u0026lt;/strong\u0026gt;\u0026lt;/h4\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Flexible Paid Time Off (PTO):\u0026lt;/strong\u0026gt; Personal time off 33 days , vacation (28 days) and care days (5)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Paid Public Holidays.\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Volunteering Days:\u0026amp;nbsp; Use them to make a difference in your community. Whether it\u0026#39;s a cleanup, supporting a local initiative or holding an “Ehrenamt”, just let us know! We\u0026#39;re here to help you create a meaningful impact.\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;h4\u0026gt;\u0026lt;strong\u0026gt;💻 Workplace Flexibility\u0026lt;/strong\u0026gt;\u0026lt;/h4\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Remote-First Model:\u0026lt;/strong\u0026gt; Be flexible, work flexibly and from anywhere\u0026amp;nbsp; - no defined working hours or boundaries with offices in Mannheim and Berlin\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Monthly Connection:\u0026lt;/strong\u0026gt; Join our monthly connection pizza day in the office!\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Why You’ll Love Working Here\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;As leaders in enterprise customer conversations, we celebrate diversity, empowering our team to forge impactful conversations globally. LivePerson is a place where uniqueness is embraced, growth is constant, and everyone is empowered to create their own success. We\u0026#39;re very proud to have earned recognition from Fast Company, Newsweek, and BuiltIn for being a top innovative, beloved, and remote-friendly workplace, and recognized by Gartner as a leader in the Conversational AI space.\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Belonging at LivePerson: Equal Opportunity Employer\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;We are committed to fostering an inclusive workplace and are proud to be an \u0026lt;strong\u0026gt;Equal Opportunity Employer (EOE)\u0026lt;/strong\u0026gt;. We believe that diverse perspectives drive innovation. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristics protected by US Federal, State, or Local law.\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Accessibility Commitment\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;LivePerson is dedicated to the accessibility needs of our applicants and employees. We provide \u0026lt;strong\u0026gt;reasonable accommodations\u0026lt;/strong\u0026gt; to job applicants with disabilities. Applicants who require a reasonable accommodation for any part of the application or hiring process should inform their recruiting contact upon initial connection.\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Important Candidate Notice\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;The talent acquisition team at LivePerson has recently been notified of a phishing scam targeting candidates applying for our open roles. Scammers have been posing as hiring managers and recruiters in an effort to access candidates\u0026#39; personal and financial information. The phishing scam is not isolated to only LivePerson and has been documented in news articles and media outlets.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Please note that any communication from our hiring teams at LivePerson regarding a job opportunity will only be made by a LivePerson employee with an \u0026lt;strong\u0026gt;@liveperson.com\u0026lt;/strong\u0026gt; email address. LivePerson does not ask for personal or financial information as part of our interview process, including but not limited to your social security number, online account passwords, credit card numbers, passport information, and other related banking information. If you have any questions and or concerns, please feel free to contact \u0026lt;strong\u0026gt;recruiting-lp@liveperson.com\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;","departments":[{"id":89566,"name":"Product Management","child_ids":[],"parent_id":null}],"offices":[{"id":25510,"name":"Germany","location":null,"child_ids":[112827,25512,25511,73878],"parent_id":25365}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":"http://app.greenhouse.io/ai_opt_out_request/job_post/8088754/ai_opt_out"},{"absolute_url":"https://job-boards.greenhouse.io/liveperson/jobs/8106031","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3376337,"location":{"name":"New York, New York"},"metadata":[{"id":9194882,"name":"Bonus","value":"20250.0","value_type":"number"}],"id":8106031,"updated_at":"2026-08-04T12:38:28-04:00","requisition_id":"LP16013","title":"Senior Product Manager – Consumer Experience \u0026 Digital Engagement ","company_name":"LivePerson","first_published":"2026-08-04T12:38:28-04:00","language":"en","application_deadline":null,"content":"\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location:\u0026lt;/strong\u0026gt; USA, EST\u0026amp;nbsp; \u0026lt;strong\u0026gt;Remote Status:\u0026lt;/strong\u0026gt; Fully Remote (#LI-Remote)\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;LivePerson (NASDAQ: LPSN) is a leader in trusted enterprise conversational AI and digital transformation. The world\u0026#39;s leading brands use our award-winning Conversational Cloud platform to connect with millions of consumers. We power nearly a billion conversational interactions every month, providing uniquely rich data analytics and safety tools to unlock the power of conversational AI for better business outcomes. Fast Company named LivePerson the #1 Most Innovative AI Company in the world.\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Position Overview\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;We are looking for a\u0026lt;strong\u0026gt; Senior Product Manager – Consumer Experience \u0026lt;/strong\u0026gt;to join the LivePerson Product team and lead the strategy and execution for our \u0026lt;strong\u0026gt;Consumer Experience Platform\u0026lt;/strong\u0026gt;, with ownership of our \u0026lt;strong\u0026gt;first-party customer engagement channel\u0026lt;/strong\u0026gt;s, including the \u0026lt;strong\u0026gt;Web Messaging Window\u0026lt;/strong\u0026gt; and \u0026lt;strong\u0026gt;In-App Mobile SDKs\u0026lt;/strong\u0026gt;. This is a highly strategic product area responsible for delivering intuitive, personalized, intelligent, and secure conversational experiences that enable millions of consumers to seamlessly engage with enterprise brands across digital channels.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As the \u0026lt;strong\u0026gt;Senior Product Manager for Consumer Experience\u0026lt;/strong\u0026gt;, you will define the vision for customer-facing conversational experiences, AI-assisted engagement, and extensible platform capabilities that power modern digital customer interactions. Working closely with Engineering, Design, AI, Customer Success, and enterprise customers, you will transform complex customer journeys into seamless digital experiences that improve engagement, customer satisfaction, business outcomes, and AI adoption.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;You Will: Key Responsibilities \u0026amp;amp; Impact\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Product Strategy: \u0026lt;/strong\u0026gt;Develop and articulate a compelling product vision and strategy for the Consumer Experience, ensuring alignment with LivePerson\u0026#39;s overall business objectives and AI-first platform strategy.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Feature Prioritization: \u0026lt;/strong\u0026gt;Define, evaluate, and prioritize features based on customer feedback, market insights, usability research, business objectives, and product analytics, with a focus on consumer engagement, digital journey optimization, accessibility, AI-powered interactions, and conversion.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Roadmap Planning: \u0026lt;/strong\u0026gt;Create and maintain a comprehensive product roadmap covering consumer experience on web and mobile,\u0026amp;nbsp; AI-assisted workflows, and extensibility capabilities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Cross-Functional Collaboration: \u0026lt;/strong\u0026gt;Partner closely with Engineering, UX Design, AI/ML, Infrastructure, Customer Success, Sales, Solution Engineering, and Platform teams to deliver scalable, secure, performant, and intuitive customer experiences across first-party digital channels.\u0026amp;nbsp;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Consumer Experience \u0026amp;amp; Engagement: \u0026lt;/strong\u0026gt;Champion user-centered design principles to simplify customer journeys, reduce interaction friction, improve accessibility, increase engagement, drive successful self-service, and create delightful conversational experiences across web and mobile platforms.Customer Research: Engage directly with enterprise customers, digital product teams, mobile teams, developers, UX researchers, and end users to understand customer journeys, pain points, engagement challenges, and emerging needs, translating insights into product opportunities.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Market Analysis: \u0026lt;/strong\u0026gt;Continuously monitor industry trends in conversational AI, customer engagement platforms, messaging technologies, digital experience platforms, mobile SDKs, web technologies, accessibility, customer identity, and competitive offerings to inform product strategy.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Go-to-Market Strategy: \u0026lt;/strong\u0026gt;Collaborate with Marketing, Sales, Customer Success, and Solution Engineering to successfully launch new Consumer Experience capabilities, drive customer adoption, maximize platform usage, and communicate product value.Performance Tracking: Define and monitor key product metrics such as Consumer Engagement, Conversation Initiation Rate, Conversion Rate, completion rates, customer satisfaction, resolution times, AI feature adoption, and operational efficiency to guide product decisions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Thought Leadership: \u0026lt;/strong\u0026gt;Stay current with advancements in AI-powered customer engagement, conversational interfaces, mobile technologies, web platforms, accessibility standards, identity management, developer platforms, and modern SaaS product design to drive innovation across the Consumer Experience.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;You Have: Required Skills \u0026amp;amp; Qualifications\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Bachelor\u0026#39;s degree in Computer Science, Engineering, Business, or a related field (MBA preferred).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;5+ years of Product Management\u0026lt;/strong\u0026gt; experience with a proven track record of delivering enterprise SaaS products or platforms.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience building customer-facing digital products across web applications, mobile applications, messaging platforms, mobile SDKs, or consumer engagement platforms.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working closely with UX designers to build intuitive, accessible, and user-centric consumer experiences.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven ability to define product strategy, prioritize initiatives, and execute roadmaps in fast-paced Agile environments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong analytical skills with experience using qualitative and quantitative data to drive product decisions.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent communication, stakeholder management, and leadership skills with the ability to influence cross-functional teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience engaging directly with enterprise customers to understand digital customer journeys, engagement strategies, and business objectives.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong technical aptitude with experience working alongside engineering teams building scalable consumer-facing platforms.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Passion for AI, customer experience, enterprise digital engagement, and solving complex business problems through thoughtful product design.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;The salary range for this role will be between \u0026lt;strong\u0026gt;$130,000 - $145,000 USD\u0026lt;/strong\u0026gt;. Final compensation will be determined by a variety of factors, including, but not limited to your location, skills, experience, education, and/or professional certifications.\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Our Benefits \u0026amp;amp; Perks\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;We are committed to supporting the complete well-being, health, financial security, family, and professional growth of our permanent employees.\u0026lt;/p\u0026gt;\n\u0026lt;h4\u0026gt;\u0026lt;strong\u0026gt;🏥 Health \u0026amp;amp; Wellbeing\u0026lt;/strong\u0026gt;\u0026lt;/h4\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Medical, Dental, and Vision Insurance:\u0026lt;/strong\u0026gt; Comprehensive plans to support your health needs.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Wellness Resources: Access to wellbeing resources and programs including our EAP plan.\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;Health \u0026amp;amp; Mental Support: Access a confidential and free Employee Assistance Program (EAP), providing professional counseling.\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;h4\u0026gt;\u0026lt;strong\u0026gt;💰 Financial Security \u0026amp;amp; Growth\u0026lt;/strong\u0026gt;\u0026lt;/h4\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;401(k) Retirement Plan:\u0026lt;/strong\u0026gt; To help you plan for your financial future by offering both the plan and a 4% employer match (100% match on the first 3% contribution and 50% match on the next 2% contribution)\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;HSA \u0026amp;amp; FSA Plans:\u0026amp;nbsp; To help you plan for health related expenses on a pre-tax basis\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Employee Stock Purchase Program (ESPP):\u0026lt;/strong\u0026gt; Participate and receive a discount on company shares, allowing you to directly share in LivePerson\u0026#39;s success and growth.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Additional Insurances:\u0026lt;/strong\u0026gt; Basic and supplemental\u0026amp;nbsp; life insurance,\u0026amp;nbsp; Accidental Death \u0026amp;amp; Dismemberment (AD\u0026amp;amp;D) insurance, long-term and short-term disability insurance coverage, legal plan, identity theft protection plan, and critical illness supplemental insurance.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Development:\u0026lt;/strong\u0026gt; Access to internal professional development resources.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h4\u0026gt;\u0026lt;strong\u0026gt;👨‍👩‍👧‍👦 Time Away \u0026amp;amp; Family Support\u0026lt;/strong\u0026gt;\u0026lt;/h4\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Flexible Paid Time Off (PTO):\u0026lt;/strong\u0026gt; Discretionary PTO package for flexible days off with manager approval.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Paid Public Holidays.\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Generous Parental Leave Policy:\u0026lt;/strong\u0026gt; Including maternity/paternity support and fertility services.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h4\u0026gt;\u0026lt;strong\u0026gt;💻 Workplace Flexibility\u0026lt;/strong\u0026gt;\u0026lt;/h4\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Remote-First Model:\u0026lt;/strong\u0026gt; This role is fully remote (\u0026lt;strong\u0026gt;#LI-Remote\u0026lt;/strong\u0026gt;), offering excellent work-life balance and flexibility. We also maintain dedicated WeWork space for those who wish to meet colleagues or collaborate in person.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Why You’ll Love Working Here\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;As leaders in enterprise customer conversations, we celebrate diversity, empowering our team to forge impactful conversations globally. LivePerson is a place where uniqueness is embraced, growth is constant, and everyone is empowered to create their own success. We\u0026#39;re very proud to have earned recognition from Fast Company, Newsweek, and BuiltIn for being a top innovative, beloved, and remote-friendly workplace, and recognized by Gartner as a leader in the Conversational AI space.\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Belonging at LivePerson: Equal Opportunity Employer\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;We are committed to fostering an inclusive workplace and are proud to be an \u0026lt;strong\u0026gt;Equal Opportunity Employer (EOE)\u0026lt;/strong\u0026gt;. We believe that diverse perspectives drive innovation. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristics protected by US Federal, State, or Local law.\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Accessibility Commitment\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;LivePerson is dedicated to the accessibility needs of our applicants and employees. We provide \u0026lt;strong\u0026gt;reasonable accommodations\u0026lt;/strong\u0026gt; to job applicants with disabilities. Applicants who require a reasonable accommodation for any part of the application or hiring process should inform their recruiting contact upon initial connection.\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Important Candidate Notice\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;The talent acquisition team at LivePerson has recently been notified of a phishing scam targeting candidates applying for our open roles. Scammers have been posing as hiring managers and recruiters in an effort to access candidates\u0026#39; personal and financial information. The phishing scam is not isolated to only LivePerson and has been documented in news articles and media outlets.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Please note that any communication from our hiring teams at LivePerson regarding a job opportunity will only be made by a LivePerson employee with an \u0026lt;strong\u0026gt;@liveperson.com\u0026lt;/strong\u0026gt; email address. LivePerson does not ask for personal or financial information as part of our interview process, including but not limited to your social security number, online account passwords, credit card numbers, passport information, and other related banking information. If you have any questions and or concerns, please feel free to contact \u0026lt;strong\u0026gt;recruiting-lp@liveperson.com\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;","departments":[{"id":342266,"name":"Product","child_ids":[],"parent_id":null}],"offices":[{"id":25506,"name":"United States","location":null,"child_ids":[112843,112844,25341,52726,63763,57118,25368],"parent_id":25366}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":"http://app.greenhouse.io/ai_opt_out_request/job_post/8106031/ai_opt_out"},{"absolute_url":"https://job-boards.greenhouse.io/liveperson/jobs/8067576","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3413636,"location":{"name":"Berlin, Germany"},"metadata":[{"id":9194882,"name":"Bonus","value":"14850.0","value_type":"number"}],"id":8067576,"updated_at":"2026-07-21T15:05:18-04:00","requisition_id":"LP16911","title":"Senior Software Engineer, Data \u0026 Platform Services","company_name":"LivePerson","first_published":"2026-07-15T12:58:47-04:00","language":"en","application_deadline":null,"content":"\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location:\u0026lt;/strong\u0026gt; Berlin, Germany\u0026amp;nbsp; \u0026lt;strong\u0026gt;Remote Status:\u0026lt;/strong\u0026gt; Fully Remote (#LI-Remote)\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;LivePerson (NASDAQ: LPSN) is a leader in trusted enterprise conversational AI and digital transformation. The world\u0026#39;s leading brands use our award-winning Conversational Cloud platform to connect with millions of consumers. We power nearly a billion conversational interactions every month, providing uniquely rich data analytics and safety tools to unlock the power of conversational AI for better business outcomes. Fast Company named LivePerson the #1 Most Innovative AI Company in the world.\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Position Overview\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;We\u0026#39;re looking for a \u0026lt;strong\u0026gt;Senior Software Engineer\u0026lt;/strong\u0026gt; to join our globally distributed \u0026lt;strong\u0026gt;Data Platform\u0026lt;/strong\u0026gt; team in Europe and play a key role in shaping the future of our data ecosystem.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;In this high-impact individual contributor role, you\u0026#39;ll lead the modernization of our core data platform by migrating mission-critical data pipelines from legacy Hadoop, Spark, and Impala environments to a scalable, cloud-native Databricks architecture. You\u0026#39;ll have the opportunity to drive technical decisions, influence platform architecture, and build the foundation that powers data across the business.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;If you\u0026#39;re a hands-on engineer who enjoys solving complex technical challenges, building modern data platforms, and making a lasting impact at scale, we\u0026#39;d love to hear from you!\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;You Will: Key Responsibilities \u0026amp;amp; Impact\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Lead the Modernization of Our Data Platform:\u0026lt;/strong\u0026gt; Take ownership of migrating mission-critical data pipelines from legacy Hadoop, Spark, and Impala environments to a modern, scalable Databricks ecosystem. You\u0026#39;ll re-architect ETL workflows, convert complex SQL, and seamlessly migrate integrations, connections, and secrets.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Accelerate Development with AI-Powered Engineering:\u0026lt;/strong\u0026gt; Leverage cutting-edge AI coding assistants such as Claude and Codex to dramatically accelerate migration efforts. Rather than manually rewriting legacy code, you\u0026#39;ll guide AI tools to convert SQL, modernize ETL scripts, untangle dependencies, and generate clean, maintainable code—while applying your engineering expertise to validate architecture, performance, and quality.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Build the Next Generation of Data Pipelines:\u0026lt;/strong\u0026gt; Design, develop, and optimize scalable data workflows using Airflow and Databricks. You\u0026#39;ll create resilient, high-performance pipelines that are reliable, cost-efficient, and built to support growing business needs.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Champion Data Quality:\u0026lt;/strong\u0026gt; Ensure the accuracy and consistency of migrated data by implementing comprehensive validation and testing strategies. You\u0026#39;ll play a critical role in maintaining data integrity throughout the migration journey.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Improve Platform Reliability:\u0026lt;/strong\u0026gt; Help drive operational excellence by enhancing observability, monitoring, and incident response practices. Contribute to service reliability through SLOs/SLAs and participate in a scalable on-call rotation to support production systems.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Deliver Meaningful Business Impact:\u0026lt;/strong\u0026gt; Apply your understanding of contact center analytics to build platforms that power customer conversation insights, reporting, and business intelligence. You\u0026#39;ll embrace a data-driven mindset, designing systems that are measurable, observable, and continuously improving.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;You Have: Required Skills \u0026amp;amp; Qualifications\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Extensive Software Engineering Experience:\u0026lt;/strong\u0026gt; 6–8 years of experience building and supporting distributed systems and large-scale data platforms, with a proven ability to own complex technical initiatives from design through production.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Proven Platform Modernization Experience:\u0026lt;/strong\u0026gt; Hands-on experience leading or playing a key role in migrating enterprise data platforms from legacy technologies—such as Hadoop, Spark, Hive, or Impala—to modern cloud-based solutions like Databricks.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Deep Databricks Expertise:\u0026lt;/strong\u0026gt; Strong knowledge of the Databricks ecosystem, including Jobs, Delta Lake, cluster configuration and optimization, and migrating complex SQL workloads from Impala or Hive to Spark SQL.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Data Pipeline \u0026amp;amp; Orchestration Skills:\u0026lt;/strong\u0026gt; Advanced Python programming skills for ETL development and extensive experience designing, building, debugging, and optimizing production data pipelines and orchestration workflows using Airflow and Databricks.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Cloud \u0026amp;amp; Infrastructure Knowledge:\u0026lt;/strong\u0026gt; Experience working with cloud-native data platforms, particularly Google Cloud Platform (GCP) and Google Cloud Storage (GCS), with an understanding of containerized, Kubernetes-based (GKE) microservice architectures.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Modern Data Platform Expertise:\u0026lt;/strong\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Strong understanding of distributed data processing architectures and the trade-offs between real-time and batch data processing.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Hands-on experience with legacy big data technologies, including Hadoop and MapReduce, with the ability to modernize and migrate complex data ecosystems.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Knowledge of data integration patterns, including APIs, connectors, webhooks, and event-driven architectures.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Cloud \u0026amp;amp; Platform Engineering:\u0026lt;/strong\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Experience building, deploying, and managing cloud-native data platforms, with Google Cloud Platform (GCP) experience preferred.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Familiarity with containerized environments and running data workloads on Kubernetes.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;A strong focus on building highly reliable, scalable, and observable platforms, with experience implementing monitoring, validation, and data quality controls to ensure successful migrations.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;AI-Assisted Software Development:\u0026lt;/strong\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Experience using AI-powered development tools such as Claude, Codex, or similar coding assistants to accelerate software development, code modernization, and platform migrations.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Skilled at effectively prompting, reviewing, and validating AI-generated code while ensuring architectural integrity, maintainability, and production readiness.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Collaboration \u0026amp;amp; Communication:\u0026lt;/strong\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Excellent communication and collaboration skills, with experience partnering across engineering teams in multiple time zones.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Comfortable working in a globally distributed environment with colleagues across the US, Europe, Israel, and India.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Nice to Have:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Experience working with \u0026lt;strong\u0026gt;conversational AI\u0026lt;/strong\u0026gt;, \u0026lt;strong\u0026gt;contact center platforms\u0026lt;/strong\u0026gt;, or \u0026lt;strong\u0026gt;customer engagement technologies\u0026lt;/strong\u0026gt;.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Proficiency in \u0026lt;strong\u0026gt;Java\u0026lt;/strong\u0026gt; or \u0026lt;strong\u0026gt;Scala\u0026lt;/strong\u0026gt;, particularly when analyzing, maintaining, or modernizing legacy codebases during platform migrations.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\n\u0026lt;p\u0026gt;Experience designing, implementing, and maintaining \u0026lt;strong\u0026gt;CI/CD pipelines\u0026lt;/strong\u0026gt; to support automated testing, deployment, and reliable software delivery.\u0026lt;/p\u0026gt;\n\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Our Benefits \u0026amp;amp; Perks\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;We are committed to supporting the complete well-being, health, financial security, family, and professional growth of our permanent employees.\u0026lt;/p\u0026gt;\n\u0026lt;h4\u0026gt;\u0026lt;strong\u0026gt;💰 Financial Security \u0026amp;amp; Growth\u0026lt;/strong\u0026gt;\u0026lt;/h4\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Additional Pension scheme\u0026lt;/strong\u0026gt;:\u0026amp;nbsp; deferred pension scheme (LivePerson contributes 20%), ESPP and annual bonus depending on achievements\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Equipment\u0026lt;/strong\u0026gt;: Internet and Mobile reimbursement\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Development:\u0026lt;/strong\u0026gt; Access to internal professional development resources.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h4\u0026gt;\u0026lt;strong\u0026gt;👨‍👩‍👧‍👦 Time Away \u0026amp;amp; Family Support\u0026lt;/strong\u0026gt;\u0026lt;/h4\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Flexible Paid Time Off (PTO):\u0026lt;/strong\u0026gt; Personal time off 33 days , vacation (28 days) and care days (5)\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Paid Public Holidays.\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Volunteering Days:\u0026amp;nbsp; Use them to make a difference in your community. Whether it\u0026#39;s a cleanup, supporting a local initiative or holding an “Ehrenamt”, just let us know! We\u0026#39;re here to help you create a meaningful impact.\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;h4\u0026gt;\u0026lt;strong\u0026gt;💻 Workplace Flexibility\u0026lt;/strong\u0026gt;\u0026lt;/h4\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Remote-First Model:\u0026lt;/strong\u0026gt; Be flexible, work flexibly and from anywhere\u0026amp;nbsp; - no defined working hours or boundaries with offices in Mannheim and Berlin\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Monthly Connection:\u0026lt;/strong\u0026gt; Join our monthly connection pizza day in the office!\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Why You’ll Love Working Here\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;As leaders in enterprise customer conversations, we celebrate diversity, empowering our team to forge impactful conversations globally. LivePerson is a place where uniqueness is embraced, growth is constant, and everyone is empowered to create their own success. We\u0026#39;re very proud to have earned recognition from Fast Company, Newsweek, and BuiltIn for being a top innovative, beloved, and remote-friendly workplace, and recognized by Gartner as a leader in the Conversational AI space.\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Belonging at LivePerson: Equal Opportunity Employer\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;We are committed to fostering an inclusive workplace and are proud to be an \u0026lt;strong\u0026gt;Equal Opportunity Employer (EOE)\u0026lt;/strong\u0026gt;. We believe that diverse perspectives drive innovation. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristics protected by US Federal, State, or Local law.\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Accessibility Commitment\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;LivePerson is dedicated to the accessibility needs of our applicants and employees. We provide \u0026lt;strong\u0026gt;reasonable accommodations\u0026lt;/strong\u0026gt; to job applicants with disabilities. Applicants who require a reasonable accommodation for any part of the application or hiring process should inform their recruiting contact upon initial connection.\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Important Candidate Notice\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;The talent acquisition team at LivePerson has recently been notified of a phishing scam targeting candidates applying for our open roles. Scammers have been posing as hiring managers and recruiters in an effort to access candidates\u0026#39; personal and financial information. The phishing scam is not isolated to only LivePerson and has been documented in news articles and media outlets.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Please note that any communication from our hiring teams at LivePerson regarding a job opportunity will only be made by a LivePerson employee with an \u0026lt;strong\u0026gt;@liveperson.com\u0026lt;/strong\u0026gt; email address. LivePerson does not ask for personal or financial information as part of our interview process, including but not limited to your social security number, online account passwords, credit card numbers, passport information, and other related banking information. If you have any questions and or concerns, please feel free to contact \u0026lt;strong\u0026gt;recruiting-lp@liveperson.com\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;","departments":[{"id":79721,"name":"Conversational Cloud","child_ids":[],"parent_id":null}],"offices":[{"id":25510,"name":"Germany","location":null,"child_ids":[112827,25512,25511,73878],"parent_id":25365}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":"http://app.greenhouse.io/ai_opt_out_request/job_post/8067576/ai_opt_out"},{"absolute_url":"https://job-boards.greenhouse.io/liveperson/jobs/8108704","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3392010,"location":{"name":"New York, NY"},"metadata":[{"id":9194882,"name":"Bonus","value":"22500.0","value_type":"number"}],"id":8108704,"updated_at":"2026-08-05T09:59:20-04:00","requisition_id":"LP16099","title":"Senior Technical Product Manager - Conversational AI","company_name":"LivePerson","first_published":"2026-08-05T09:59:20-04:00","language":"en","application_deadline":null,"content":"\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026amp;nbsp;\u0026lt;/span\u0026gt;\u0026lt;strong\u0026gt;Location:\u0026lt;/strong\u0026gt; USA, EST\u0026amp;nbsp; \u0026lt;strong\u0026gt;Remote Status:\u0026lt;/strong\u0026gt; Fully Remote (#LI-Remote)\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;LivePerson (NASDAQ: LPSN) is a leader in trusted enterprise conversational AI and digital transformation. The world\u0026#39;s leading brands use our award-winning Conversational Cloud platform to connect with millions of consumers. We power nearly a billion conversational interactions every month, providing uniquely rich data analytics and safety tools to unlock the power of conversational AI for better business outcomes. Fast Company named LivePerson the #1 Most Innovative AI Company in the world.\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Position Overview\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;This role focuses on the end-to-end AI lifecycle, encompassing systems for products Conversational AI, Conversational Builder, Agent Assist, KAI etc. You will be responsible for defining the technical roadmap to enhance AI accuracy, scalability, and performance, ensuring seamless and intelligent handling of customer interactions. Your work will directly impact customer satisfaction and operational efficiency by leveraging cutting-edge LLMs and natural language processing to deliver world-class conversational experiences.You will collaborate closely with cross-functional teams, including Engineering, Data Science, Sales, and Customer Success, to define product strategy, prioritize features, and deliver innovative solutions that ensure scalability, reliability, and best-in-class experiences for brands.\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;You Will: Key Responsibilities \u0026amp;amp; Impact\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Product Strategy: \u0026lt;/strong\u0026gt;Develop and articulate a clear product vision and strategy for Conversational AI Teams, ensuring alignment with the company\u0026#39;s goals and strategic advancements.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Feature Prioritization\u0026lt;/strong\u0026gt;: Define, review feature requests, and prioritize product features and enhancements based on customer feedback, market research, competitive analysis, and business objectives, focusing on message processing, real-time routing, and system scalability.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Roadmap Planning:\u0026lt;/strong\u0026gt; Create and maintain a detailed product roadmap, outlining key milestones, dependencies, and timelines for delivering new AI capabilities that enhance conversation handling and agent assist features.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Cross-Functional Collaboration:\u0026lt;/strong\u0026gt; Work closely with Engineering, Infrastructure, Cloud, AI/ML teams, Sales, and Customer Success to align priorities and drive execution of platform improvements that optimize system performance and reliability.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Scalability and Performance:\u0026lt;/strong\u0026gt; Champion a platform-first approach, ensuring the Conversational AI platform infrastructure is designed for high availability, low latency, and the ability to process billions of messages with optimal efficiency.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Market Analysis: \u0026lt;/strong\u0026gt;Conduct ongoing research and analysis to identify emerging trends in large-scale messaging, Conversational AI, AI-driven routing, and emerging LLM trends to inform platform evolution\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Customer Engagement: \u0026lt;/strong\u0026gt;Engage with enterprise customers, partners, and internal stakeholders to gather insights on performance bottlenecks, pain points, and evolving needs, translating feedback into actionable product improvements.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Go-to-Market Strategy: \u0026lt;/strong\u0026gt;Partner with Marketing, Sales, and Customer Success teams to develop go-to-market strategies, ensuring seamless adoption of new platform features and driving overall business impact.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Performance Tracking:\u0026lt;/strong\u0026gt; Define key performance indicators (KPIs) and metrics to measure the effectiveness of Conversational AI platform capabilities, leveraging data to optimize performance, reduce latencies, and improve AI routing and resolution accuracy.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Thought Leadership:\u0026lt;/strong\u0026gt; Stay informed about advancements in Conversational AI systems, large language models (LLMs), and best practices in high-scale AI infrastructure, sharing insights to drive platform innovation.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;You Have: Required Skills \u0026amp;amp; Qualifications\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Bachelor\u0026#39;s degree in Computer Science, Engineering, Business, or a related field (MBA preferred).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;7+ years of experience in product management, with a track record of successfully launching and managing SaaS products or platforms. Having experience in AI/ML-centric SaaS products or platforms in the enterprise space is plus\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Deep understanding of Conversational AI systems, including natural language processing (NLP), Large Language Models (LLMs), dialog management, and the underlying technical architecture.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Proven ability to develop and execute product strategy, prioritize features, and drive product roadmap planning in a fast-paced, agile environment.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong analytical skills, with the ability to gather and interpret data, identify trends, and make data-driven decisions, Having AI performance metrics (e.g., resolution rate, accuracy, latency) is plus.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Excellent communication, collaboration, and leadership skills, with the ability to influence and inspire cross-functional teams.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Experience working with enterprise customers and a strong customer focus, with the ability to empathize with customer needs and pain points.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Passion for innovation, creativity, and solving complex problems to deliver impactful solutions in the rapidly evolving Conversational AI industry.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;The salary range for this role will be between \u0026lt;strong\u0026gt;$130,000 - $150,000 USD\u0026lt;/strong\u0026gt;. Final compensation will be determined by a variety of factors, including, but not limited to your location, skills, experience, education, and/or professional certifications.\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Our Benefits \u0026amp;amp; Perks\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;We are committed to supporting the complete well-being, health, financial security, family, and professional growth of our permanent employees.\u0026lt;/p\u0026gt;\n\u0026lt;h4\u0026gt;\u0026lt;strong\u0026gt;🏥 Health \u0026amp;amp; Wellbeing\u0026lt;/strong\u0026gt;\u0026lt;/h4\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Medical, Dental, and Vision Insurance:\u0026lt;/strong\u0026gt; Comprehensive plans to support your health needs.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;Wellness Resources: Access to wellbeing resources and programs including our EAP plan.\u0026lt;/strong\u0026gt;\u0026lt;strong\u0026gt;Health \u0026amp;amp; Mental Support: Access a confidential and free Employee Assistance Program (EAP), providing professional counseling.\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;h4\u0026gt;\u0026lt;strong\u0026gt;💰 Financial Security \u0026amp;amp; Growth\u0026lt;/strong\u0026gt;\u0026lt;/h4\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;401(k) Retirement Plan:\u0026lt;/strong\u0026gt; To help you plan for your financial future by offering both the plan and a 4% employer match (100% match on the first 3% contribution and 50% match on the next 2% contribution)\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;span style=\u0026quot;font-weight: 400;\u0026quot;\u0026gt;\u0026lt;strong\u0026gt;HSA \u0026amp;amp; FSA Plans:\u0026amp;nbsp; To help you plan for health related expenses on a pre-tax basis\u0026lt;/strong\u0026gt;\u0026lt;/span\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Employee Stock Purchase Program (ESPP):\u0026lt;/strong\u0026gt; Participate and receive a discount on company shares, allowing you to directly share in LivePerson\u0026#39;s success and growth.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Additional Insurances:\u0026lt;/strong\u0026gt; Basic and supplemental\u0026amp;nbsp; life insurance,\u0026amp;nbsp; Accidental Death \u0026amp;amp; Dismemberment (AD\u0026amp;amp;D) insurance, long-term and short-term disability insurance coverage, legal plan, identity theft protection plan, and critical illness supplemental insurance.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Development:\u0026lt;/strong\u0026gt; Access to internal professional development resources.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h4\u0026gt;\u0026lt;strong\u0026gt;👨‍👩‍👧‍👦 Time Away \u0026amp;amp; Family Support\u0026lt;/strong\u0026gt;\u0026lt;/h4\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Flexible Paid Time Off (PTO):\u0026lt;/strong\u0026gt; Discretionary PTO package for flexible days off with manager approval.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Paid Public Holidays.\u0026lt;/strong\u0026gt;\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Generous Parental Leave Policy:\u0026lt;/strong\u0026gt; Including maternity/paternity support and fertility services.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h4\u0026gt;\u0026lt;strong\u0026gt;💻 Workplace Flexibility\u0026lt;/strong\u0026gt;\u0026lt;/h4\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Remote-First Model:\u0026lt;/strong\u0026gt; This role is fully remote (\u0026lt;strong\u0026gt;#LI-Remote\u0026lt;/strong\u0026gt;), offering excellent work-life balance and flexibility. We also maintain dedicated WeWork space for those who wish to meet colleagues or collaborate in person.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Why You’ll Love Working Here\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;As leaders in enterprise customer conversations, we celebrate diversity, empowering our team to forge impactful conversations globally. LivePerson is a place where uniqueness is embraced, growth is constant, and everyone is empowered to create their own success. We\u0026#39;re very proud to have earned recognition from Fast Company, Newsweek, and BuiltIn for being a top innovative, beloved, and remote-friendly workplace, and recognized by Gartner as a leader in the Conversational AI space.\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Belonging at LivePerson: Equal Opportunity Employer\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;We are committed to fostering an inclusive workplace and are proud to be an \u0026lt;strong\u0026gt;Equal Opportunity Employer (EOE)\u0026lt;/strong\u0026gt;. We believe that diverse perspectives drive innovation. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristics protected by US Federal, State, or Local law.\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Accessibility Commitment\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;LivePerson is dedicated to the accessibility needs of our applicants and employees. We provide \u0026lt;strong\u0026gt;reasonable accommodations\u0026lt;/strong\u0026gt; to job applicants with disabilities. Applicants who require a reasonable accommodation for any part of the application or hiring process should inform their recruiting contact upon initial connection.\u0026lt;/p\u0026gt;\n\u0026lt;h3\u0026gt;\u0026lt;strong\u0026gt;Important Candidate Notice\u0026lt;/strong\u0026gt;\u0026lt;/h3\u0026gt;\n\u0026lt;p\u0026gt;The talent acquisition team at LivePerson has recently been notified of a phishing scam targeting candidates applying for our open roles. Scammers have been posing as hiring managers and recruiters in an effort to access candidates\u0026#39; personal and financial information. The phishing scam is not isolated to only LivePerson and has been documented in news articles and media outlets.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Please note that any communication from our hiring teams at LivePerson regarding a job opportunity will only be made by a LivePerson employee with an \u0026lt;strong\u0026gt;@liveperson.com\u0026lt;/strong\u0026gt; email address. LivePerson does not ask for personal or financial information as part of our interview process, including but not limited to your social security number, online account passwords, credit card numbers, passport information, and other related banking information. If you have any questions and or concerns, please feel free to contact \u0026lt;strong\u0026gt;recruiting-lp@liveperson.com\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026amp;nbsp;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;","departments":[{"id":342266,"name":"Product","child_ids":[],"parent_id":null}],"offices":[{"id":25506,"name":"United States","location":null,"child_ids":[112843,112844,25341,52726,63763,57118,25368],"parent_id":25366}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":"http://app.greenhouse.io/ai_opt_out_request/job_post/8108704/ai_opt_out"},{"absolute_url":"https://job-boards.greenhouse.io/liveperson/jobs/8077050","data_compliance":[{"type":"gdpr","requires_consent":false,"requires_processing_consent":false,"requires_retention_consent":false,"retention_period":null,"demographic_data_consent_applies":false}],"internal_job_id":3499430,"location":{"name":"Australia-Melbourne"},"metadata":[{"id":9194882,"name":"Bonus","value":"12000.0","value_type":"number"}],"id":8077050,"updated_at":"2026-07-28T20:53:56-04:00","requisition_id":"LP19013","title":"Technical Escalation Lead","company_name":"LivePerson","first_published":"2026-07-22T02:21:25-04:00","language":"en","application_deadline":null,"content":"\u0026lt;p\u0026gt;LivePerson (NASDAQ: LPSN) is a leader in trusted enterprise conversational AI and digital transformation. The world\u0026#39;s leading brands use our award-winning Conversational Cloud platform to connect with millions of consumers. We power nearly a billion conversational interactions every month, providing uniquely rich data analytics and safety tools to unlock the power of conversational AI for better business outcomes. Fast Company named LivePerson the #1 Most Innovative AI Company in the world.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Location:\u0026lt;/strong\u0026gt; Melbourne, Australia (only)\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Status: \u0026lt;/strong\u0026gt;Full time - 4 days remote -1 day at the Melbourne office every week.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Position Overview\u0026lt;/strong\u0026gt;:\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As a Technical Escalation Lead (Senior CRC / Supervisor II), you serve as a key operational leader and subject matter expert within the Customer Response team. In this role, you will drive operational excellence, supervise and mentor specialists, and take full ownership of critical technical escalations and service interruptions during high-stress situations. Your core mission is to elevate team performance, optimise workflows, and ensure customer satisfaction remains the top priority. Reporting to the Customer Response Team Manager, this role sits within our Global Services organisation.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;You Will: Key Responsibilities \u0026amp;amp; Impact\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Team Leadership \u0026amp;amp; Operational Excellence:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Drive the success of the Customer Response Specialist (CRS) team\u0026lt;/strong\u0026gt;, ensuring operational KPIs are consistently achieved in an empathetic, effective, and efficient manner aligned with L1 standards.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Supervise, coach, mentor, and develop a group of specialists\u0026lt;/strong\u0026gt;, monitoring individual and group performance, identifying training needs, and providing shift assistance as needed.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Critical Incident \u0026amp;amp; Incident Management:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Take full ownership of critical incidents\u0026lt;/strong\u0026gt;, service interruptions, and cross-department communications during high-stress situations to safeguard customer satisfaction.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Manage complex task prioritizations\u0026lt;/strong\u0026gt;, shifting focus seamlessly between simple and high-priority, complex technical issues.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Process Improvement \u0026amp;amp; Global Collaboration:\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Continually evaluate and improve customer support processes\u0026lt;/strong\u0026gt; and operational procedures to maximize team efficiencies and elevate overall service quality.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Partner with global service owners, team managers, and peers\u0026lt;/strong\u0026gt; to maximize team potential and drive measurable business value.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;You Have: Required Skills \u0026amp;amp; Qualifications\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Professional Experience \u0026amp;amp; Education\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;2–4 years of experience\u0026lt;/strong\u0026gt; in technical software or IT roles, including proven leadership or supervisory experience.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Demonstrated ability to work independently, receiving little to no instruction on day-to-day work.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Availability to work in a \u0026lt;strong\u0026gt;24x7 environment\u0026lt;/strong\u0026gt; with participation in an on-call rotation.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Technical Expertise\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Expert-level knowledge\u0026lt;/strong\u0026gt; of LivePerson Products and Services (Conversational Cloud platform).\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Foundational knowledge and hands-on experience in \u0026lt;strong\u0026gt;troubleshooting SaaS applications\u0026lt;/strong\u0026gt;.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;A strong self-learner mindset with the drive to quickly acquire new technical knowledge and master emerging technologies.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Attributes \u0026amp;amp; Mindset\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;\u0026lt;strong\u0026gt;Displays a calm, composed demeanor\u0026lt;/strong\u0026gt; in critical situations with proven capability managing complex, fast-changing, and high-stress environments.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Strong interpersonal, team-building, and customer care skills with an absolute obsession for customer satisfaction and retention.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Our Benefits \u0026amp;amp; Perks:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are committed to supporting the complete well-being, health, financial security, family, and professional growth of our permanent employees.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;🏥 Health \u0026amp;amp; Wellbeing\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Health \u0026amp;amp; Mental Support: Access a confidential and free Employee Assistance Program (EAP), providing professional counseling for you and your immediate family members.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Life \u0026amp;amp; Financial Protection: Your Life and Salary Continuance Insurance is fully paid by the company, offering peace of mind and financial security.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Health Insurance Coverage: Benefit from Medibank Health Insurance, with up to 80% of the premium paid by LivePerson (LP), extending coverage to you and your immediate family members.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;👨‍👩‍👧‍👦 Time Away \u0026amp;amp; Flexibility\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Generous parental leave policy\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;LP Care Days: You receive 5 additional paid \u0026quot;LP Care Days\u0026quot; per year to use for personal, family, or well-being needs. Once your annual leave is exhausted, we provide an \u0026lt;strong\u0026gt;extra 5 days of LP Care Days\u0026lt;/strong\u0026gt; to ensure you have the time to recharge and show up as your best self.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;💰 Financial \u0026amp;amp; Growth\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Employee Stock Program (ESPP): Participate in our Employee Stock Participation Program and receive a discount on company shares, allowing you to directly share in LivePerson\u0026#39;s success and growth.\u0026lt;/li\u0026gt;\n\u0026lt;li\u0026gt;Learning \u0026amp;amp; Development: We actively support your professional journey with robust programs for growth and learning development, including allocated stipends, ensuring you reach your full potential.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;💻 Workplace Flexibility\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;ul\u0026gt;\n\u0026lt;li\u0026gt;Remote-First Model: This role is 4 days working from home, offering excellent work-life balance and flexibility.\u0026lt;/li\u0026gt;\n\u0026lt;/ul\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Why You’ll Love Working Here\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;As leaders in enterprise customer conversations, we celebrate diversity, empowering our team to forge impactful conversations globally. LivePerson is a place where uniqueness is embraced, growth is constant, and everyone is empowered to create their own success. We\u0026#39;re very proud to have earned recognition from Fast Company, Newsweek, and BuiltIn for being a top innovative, beloved, and remote-friendly workplace, and recognized by Gartner as a leader in the Conversational AI space.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Belonging at LivePerson\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;We are committed to fostering an inclusive workplace and are proud to be an Equal Opportunity Employer. We believe that diverse perspectives drive innovation. All qualified applicants will receive consideration for employment without regard to protected characteristics under Australian law.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Accessibility Commitment\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;LivePerson is dedicated to the accessibility needs of our applicants and employees. We provide reasonable adjustments to job applicants with disabilities. Applicants who require a reasonable adjustment for any part of the application or hiring process should inform their recruiting contact upon initial connection.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;strong\u0026gt;Important Candidate Notice:\u0026amp;nbsp;\u0026lt;/strong\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;The talent acquisition team at LivePerson has recently been notified of a phishing scam targeting candidates applying for our open roles. Scammers have been posing as hiring managers and recruiters in an effort to access candidates\u0026#39; personal and financial information.\u0026amp;nbsp; The phishing scam is not isolated to only LivePerson and has been documented in news articles and media outlets.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;Please note that any communication from our hiring teams at LivePerson regarding a job opportunity will only be made by a LivePerson employee with an \u0026lt;a href=\u0026quot;http://liveperson.com\u0026quot;\u0026gt;@liveperson.com\u0026lt;/a\u0026gt; email address.\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;LivePerson does not ask for personal or financial information as part of our interview process, including but not limited to your social security number, online account passwords, credit card numbers, passport information, and other related banking information. If you have any questions and or concerns, please feel free to contact \u0026lt;a href=\u0026quot;mailto:recruiting-lp@liveperson.com\u0026quot;\u0026gt;recruiting-lp@liveperson.com\u0026lt;/a\u0026gt;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026amp;nbsp;\u0026lt;/p\u0026gt;\n\u0026lt;p\u0026gt;\u0026lt;em\u0026gt;\u0026lt;br\u0026gt;\u0026lt;br\u0026gt;\u0026lt;/em\u0026gt;\u0026lt;/p\u0026gt;","departments":[{"id":225680,"name":"Global Support","child_ids":[151249],"parent_id":null}],"offices":[{"id":25504,"name":"Australia","location":null,"child_ids":[73683,25505,62900,242116,242117],"parent_id":25369}],"ai_disclaimer":null,"include_ai_disclaimer":null,"ai_opt_out_request_url":"http://app.greenhouse.io/ai_opt_out_request/job_post/8077050/ai_opt_out"}],"meta":{"total":16}}